Master Spas Reviews

I’ve been looking at three different hot tubs and we saw the Legend Spa from Master Spas at a trade show. We sat in it and so as the others and Master Spas was the best of the three. I like the configuration of the seats of the tub. It also has a built-in UV ionizer, 4 interior speakers, two external speakers, and Bluetooth. I use the spa every morning and it loosens me up for the rest of the day. Primo Pools was the distributor that sold the spa to us and for the most part, the interactions with their people were fine but they have problems answering phone calls because they’re just over stressed with work. I understand that they may be replacing their salesperson, which may help quite a bit.

There was an advertisement at this talk radio station that I listened to and Master Spas was a sponsor. Then there was a sponsor auction, and I won a Precision 7 Clarity hot tub. It had the right amount of seats and size to fit our back patio. There's seven spots to sit for with headrest. It's comfortable and easy to clean. The representatives that I've dealt with were very knowledgeable. They're very quick to assist and wanted to make the customer happy. The hot tub has a good and tough quality. The value that they paid is the value that I would like to be associated with the tub. It's a great tub. We have three young children and we take 20 to 30 minutes every night to sit in the tub and talk. We never did that before. It's been spectacular from a relationship standpoint. I'm very happy that we got it and we enjoyed working with the folks at the Master Spas location.

We purchased a Master Spas spa and the guy from Orem who is my representative has come out twice. He showed how to use the products and how to take care of the pool. He did everything he’s supposed to. It's been a great experience.

Over a month ago, I bought a Twilight Series 8.3 with every conceivable option that you can get. I got the upgraded light kit, the three circulation pumps, the MasterPur, the Ozone, the stone exterior cabinet, as well as the WiFi Module. I decided to buy this tub because of my dealer here in Houston, Vince of Primo Spas. I got to look at the spa and he explained it to me, did some research on Master Spas’ reputation, the quality, the reputation and the quality of the dealer and that they provided local service through their own forces in lieu of a third-party service provider. Some of the other spas I considered all offer the same. But they didn't have the same dealer reputation nor did they have the same warranty and reputation as Master Spas.

I got a Primo Spa from Master Spas. It's only three weeks old but so far, the quality is good. Also, the installation guys were nice, real quick, and very informative. So at this point, I'm satisfied.

My husband and I love our hot tub, it was a major purchase and the dealer and delivery person (Ron) were awesome. I have had some difficulties with regulating the water with the chemicals and our electric bill doubled, we did start the process while it was cold and the water had to warm up. Our dealer has been great with questions and assistance. Looking forward to years of relaxation.

There was an event in our area on a weekend so we went down there and we got to look at Master Spas. The sales guy was pretty straightforward and decent. And we were already gonna purchase one so there was some discount. That was the motivation behind us going. They were selling the floor models so we sat in the one we bought. We looked online and it seemed that prices run Costco, Sam's and some other outlets. We got a tub that has jets. They gave us a month for delivery. We had to do things at the house to prepare for it. We had to pour concrete and pool electrical and things of that nature. We're taking delivery next Thursday and we're anxious to get that in there. Master Spas will be delivering and connecting it.

We went to Bingemans and another place. Master Spas was our last stop and we got a good deal so, we decided to go with them. We got a four-seater spa and it wasn't overly big. Kevin, the half-owner or salesperson, and Sheryl, the girl at the cash, were amazing. Anytime we go back there, they are a really nice group of people. Also, they went above and beyond and they were amazing. But we've had three big issues with them. When we went to buy it, we wanted one that plugs in. I didn't want it to be wired and they sold us the wrong one. So, we had to choose a different one which is the same model. It doesn't have as many bells and whistles. I was quite disappointed that the other one was 90% similar but had more lights but that was fine.

We absolutely love the quality of our tub. We liked the look, the jets and the Bio-Magnetic Therapy features on our Twilight series tub. It’s expensive, but you get what you pay for, and we had a good deal. Because we used to have a hot tub before but it wasn’t anywhere near like this. The rep we talked to at the expo where we bought this was friendly and helpful, although it would’ve been nice to have a little bit more guidance on the initial setup, because I was left to myself to get it going. But the spa has helped us for soaking. And with this spa, it's like we bought a Cadillac instead of the old beater.

We were at a show and we liked the presentation that Master Spas had. We then bought the 8 by 8 tub from the Clarity Series, because even though it wasn't a floor model, they were giving a hefty discount at the show for it. But, their reps were hard to get a hold of at first and then I had some problems trying to get them to take the taxes off since the tub was medically advised by a doctor. They finally said that they did that, but when they sent me the final bill, they hadn't done it. So, it was back and forth for a little while, but they did take good care of me and met my expectations in the end, although it took a little prodding to get them to do it. And I was really impressed with the electrician that they recommended to put the hot tub in. So overall, it was fine and now, I enjoy using the tub every day.

A tree fell on our old hot tub and crushed it so bad. So we looked for a replacement at Castle Rock around Christmas. There was a spa deal coming to Denver where they had a big sale of hot tubs. So I went up there and they had a Master Spas park. We’ve seen the little two traveling salesman type deal, but it didn’t quite feel right. All the tubs were white and it was a good deal in Denver, but it didn’t look and feel like what I knew. So I called the dealer at Castle Rock and he said, “Come on down and I’ll be at my best. I’ll make you a deal.” So he did, and he's been great to work with.

I like the lounge chair and the look of the shoulder massager in the Legend Series Michael Phelps spa that we bought. But I had a little trouble with it. The jet switch that is by the lounge chair is not working. They were out right away. I liked that this was made in America and I figured that if I need parts, they’d be quick. But it’s been two weeks and they still haven't come back with the part. Now I'm waiting for it to be repaired. Also one filter clogged up on me in seven days and I'm having problems getting it cleaned. I wish I knew how to change filters because I had a couple of recommendations, but it didn’t work. But I like the spa. It’s very comfortable and nice, and you can just sit in it and chill. I know things go wrong and I deal with it, so that doesn’t upset me too much.

The setup of the seating for the size of the Twilight series tub was conducive to the number of people we would use it for, so we then decided to buy it. We also liked the way that we could take the different spa sections in and out and move them around. But the spa didn’t work when we took it home. We bought it at a home show, so it’s been a struggle for us to be able to get it fixed. But it is fixed now and I had a fabulous interaction with the person that was sent out to fix it with the warranty. Overall, we like the quality of our tub, it was good and we paid an appropriate amount for it.

I purchased a Michael Phelps Series 900 Spa from Master Spas, Inc. It was one of the biggest ones in the market and also has lots of therapeutic features on it. But we're having a really bad experience. They haven't got it working yet. We got it delivered three weeks ago and from day one the jets weren't working right. Some would work, some wouldn't and some wouldn't turn off at all. The manager of the store came out once and that was the day after. And that seemed great. But nothing's happened. Then the service guy came out Wednesday. That was the very first service guy to come and figure out what's going on.

Our hot tub has been fine for the year and a half that we've had it. But then it just died, so I'm having it serviced with Master Spas right now. And it's been almost two weeks now and my spa is sitting there empty because Master Spas is taking a while to get the circuit board out to the local service company in my area. The local spa company is right on it and doing a good job but Master Spas' service has been a little weak.

Master Spas was located and referred by Presidential Pools who used to build our pool, so I knew that they were a pretty good company. I got the Twilight series because it had the double chaise lounges in it. I paid it through Jared and he was really good. The pool showed up within three days of when it needed to show up based on all the other things that were going on in the backyard as we never knew whether something will get there on time.

I had a Master Spas previously and I use it when I have aches and pains. So when I got a new house, I bought a new 8-foot spa from them. The spa's quality, as well as the installation team have been very good.

We had a tornado in November that ripped out our swimming pool and we're getting everything built back now. We then went to Master Spas looking around. And since they had a special going on, we bought a hot tub from them. Had great interactions with their team and so far, the tub we got is of good quality. So now we're building a deck and we're gonna put the hot tub in there.

We got the 110-volt Master Spa, the movable one. You could plug it in wherever, as long as it was not into a dedicated circuit. It’s good for the skin but it’s an indoor hot tub. The whole experience with their reps has been pretty good. Everything’s been working well.

Talking to the Master Spas team is great. I’ve been shopping around for over a year with a price point in mind and they made me feel welcome. They gave me a good deal and now, I have the three-seater spa. I like that it was a regular, lower profile spa. I’ve just gotten back from some military duty, so I plan to get in it this weekend. The only hiccup I've seen right now are the plastic buttons that hide the screws to make it look better. Those are cheap and don’t stay on very good. But I had a really good experience from sales to delivery and setup.

I heard a commercial on TV that Master Spas was having a thing that weekend. I went in Conroe and the buying process was really easy. Thinking it was a better fit for me, I bought the Healthy Living hot tub. Everything went great with the guys who came out, installed it and did all the things that they did. A guy sat down with us and we took notes. He walked us through everything and he was not in a hurry. He also answered all questions.

Master Spas had a spa show in Asheville, North Carolina at the Ag Center. And the only reason I bought a Master Spa is because they put on a show for a three-day weekend and brought them all in and had specials. I got the Michael Phelps spa because it was the best that they make, and it has triple filtration, which mattered to me a lot.

I bought my Master Spas at a spa show, from a company that isn't in my town, so to get servicing, they have to call a third party service person in my town. It's a pain and I had my dial went out on the top of it. They had to order another one and it took forever. I had to coordinate between the people I bought it from and the people that serviced it. But as far as the spa itself, I like it. It's neat and I think it's high quality. I'm satisfied with what I was seeing online with what I get out of my spa. It's supposed to be good and I got the best deal I possibly could.

SPS Pools almost lost the deal due to the owner's son Bill. His lackluster attitude for taking care of the customer had me ready to cancel my order. When I contacted them again I told them I was ready to cancel then he contacted me. I will never buy nor would I recommend them. The hot tub does not do what all I wanted.

Master Spas was having a sale in a parking lot. I was looking at another hot tub and they had almost all of the same features but for quite a bit less. I got a three-person spa as we wanted a small one for our deck and there's only two of us. We talked to the sales person and they sent out their crew to hook it up so we were happy with it. They were very efficient and professional.

We went to the expo dinner where Master Spas was having an exhibit, one in Delta and one in Waco. We decided to purchase a Twilight hot tub from them because my husband has a torn rotator cuff and needed a spa to help him with his pain, and his doctor did a prescription. However, they told us that if we got a prescription, they would refund $550 to us but I have not yet received the refund, so I'm going to call them and see why, because I have sent them the prescription. But that's the only issue we have. The spa works great. The Master Spas team were from all over the world and we had a really good experience with the two guys that we dealt with there, the finance guy and the salesman, and everybody was very good. The hot tub we got is of very good quality and it's helping my husband's shoulders.

I purchased a Twilight from Master Spas. It's a small type, and maybe for two or three people at the most. The size and the features were good. And it seems to be working pretty well. It got the LED lighting, and has 38 jets in it. Their people were very nice and easy to work with. They were up on everything that was going on. So, they were good at what they did. I would recommend them.

I met with a couple of the sales reps at one of those spa shows in Tudor Park. I was in the market and the HL 8.5 fit all the criteria that I was looking for. This one's far better than any of the ones we've had in the past. The size was right and the way the seats were designed looked like it was going to work better than one of those with the lay-down seat in it. I also like the interchangeable jets. I can unscrew the ones from one side and bring them to another seat if I wanted to and I can change the pressure of each jet. It put me way over budget but I’m glad that I went higher in with it instead of finding another cheap tub. We got a cheap one in the past and then a mid-quality one and I can see why they're charging a little more for the Master Spas tub.

I was excited to get my Plug and Play Hot Tub. We bought it at the Hot Tub Show. Unfortunately, it wasn't exactly a plug and play. First, it needs a specific outlet, not more amps, but a single outlet/plug in and not a double outlet. I have a standard double outlet and so I had to get an adapter until I can get an electrician out to change the outlet. Secondly, this was such a new type of hot tub, there was a defective part that needed to be replaced before it could be used. They replaced the part with another defective part that the technician had to file the ball bearing down. Fortunately, it is working now. So after a month, we were finally able to enjoy our hot tub. Hopefully there will not be any further glitches.

There was a sale in the area and I went and looked, and Master Spas caught my eyes. It's a little three-person tub and triangular-shaped. It has the standard lights and pumps and controls for that. I had another tub that was much larger and enjoyment-wise, the two tubs are comparable. I like all the jets in the Master Spas tub and the ability to easily move them around, which I could not do in my previous tub. It's cheaper, easier to maintain, less chemicals and easier on the pocket when utility bills come in. I put in a service call to have a pump replaced, because it would not function the duration of a soak, and that was easily taken care of.

My wife has circulation problems. We looked at all of the spas and Master Spas, from a quality and features standpoint, had the best that was out there. We got the LSX 800 spa hot tub however, the manual was very inefficient in terms of the inner workings of the spa and there were also various problems in getting everything started. The distributor was terrible too. Both the owner and the sales manager couldn’t be bothered with me because they already had my money. The difficulty we had starting it up got me to a point where I wanted to take it back. But, fortunately, this one young lady really went on efforts in terms of solving my problems and getting me up and running. She was able to contact an engineer and got a drawing of the various vents and control mechanisms. So far, we had one diverter that was faulty and we’re in the process of replacing that.

We've seen Master Spas out at the fair for the last few years and we got a good deal from them and they were local so we purchased a tub from them. We got the Twilight and I'm enjoying it thoroughly. It's well built and it's got lighting, the waterfall thing, the foot jets, the seat and then the recliner. I have an artificial knee and my husband has a bad back so it helps with the pain and it relaxes it. And then the reps were excellent and very helpful. They took the time and told us what the best way to keep the chemicals in balance.

I bought my Master Spas hot tub when it was on sale. It was a plug and play tub, and it was something that we were looking for. It would be easy to move with us. It also got the LED light, and the foot massager, and lounge chair in it. And it had the most seats that seats four people. The delivery was also really easy and the guys that delivered it were nice. They hooked it up, we filled it with water and they stayed there and got all the initial chemicals set up for us. So, that was really helpful. So far, quality seems good and it's super easy to use. It works like they said it's gonna do. It has helped us because we're super busy people, so when we do relax that's where we go.

I bought a Master Blaster spa at the Oil Palace show at a great price. It was $19,000 and I got it for $10,000. It was a closeout deal but they had to make another because they sold all of those out. We were supposed to get our Master Blaster spa no later than January 15th, but it came March the 13th. They informed me that they had to make a new one. But they wouldn't deliver it until I gave the balance. And had I known it was going to be faulty, I wouldn't have paid them. A forklift poked a hole in the main drain and some plastic got caught up inside. When we first started filling it up, water was just pouring out of it. So, it was a freak accident but you can tell that it was done at the factory when they were loading it. It sat out here for three weeks before it got fixed. They had to rip all the undercover off to find the hole. And then, they had to fill all that backup. It was a horrible experience. I've had five spas, but I've never had such an issue in my life.

I love my spa by Master Spas that I got at a spa show. I purchased one time online from Master Spas and got some filters, a new filter system, and some chemicals. Their website is really easy to figure out and use. I just had to put in what kind of spa I had and it popped up with what kind of filter. And it was quick, easy delivery too.

My wife and I had taken a small vacation in Gatlinburg, Tennessee. We had a little cabin out in the woods and on deck was a hot tub. And then we decided after a week of being there that we just needed to get us one of those. We had been looking locally at things that were for sale. There were four different places here in town that do spas and hot tubs. So, we had an idea of what we were looking for and a price in mind of what particular model was typically worth. Then we happened to be out at a show at the fairgrounds here at the same time Master Spas was having a deal. And they were the only ones there. My wife and I looked at each other and went, "Let's go ahead and do it. This is our chance, they're not local, we don't know them. This is gonna be good for us."

I had very limited space so I chose a small two-person hot tub from Master Spas. It was the right size. However, there were some problems when it was installed. They wanted me to have a GFI on my electrical outlet and then when I got it, they said they have their own GFI and the cord. So it caused a whole day of delay. I had to rewire the outlet so that it was not a GFI. That was a bit of confusion. Also, one of the bottles of chemicals that they bought were broken. I haven't talked to them about that but they were supposed to send me a replacement of that stuff that was broken. Despite that, I would recommend Master Spas.

A friend of ours who takes care of our pool bought from Master Spas a few months earlier and was really happy with it. He recommended Master Spas to us, and we decided to get the six-person with 40 jets spa from them. I'm having trouble with my shoulders, and this model has four jets in one of the seats hitting right at the shoulders. And it has definitely made a difference on my shoulder and back. I also like that it has two sets of power jets that come out at the bottom side that shoot up in the middle. I love putting my feet on those. The dealer hired a couple of guys to deliver the hot tub, and they did an all right job. It is so much nicer compared to our previous hot tub. It has more jet and power, and easier to maintain. It has very high quality, and I really like the construction on the outside because that's gonna last forever. The old hot tub was cedar on the outside, that's why it was constantly breaking. So far, I'd recommend Master Spas.

We had a Sundance spa, which we liked so well but it was just 110 and we didn't think it had enough power. We then decided that maybe we needed a 220 so when we were in a show by Master Spas in Des Moines, we decided to buy their spa. The people who came and set up the spa were very good with my husband. They told him about the spa and showed him a little bit about it. The spa is nice and I'm happy with the quality but we've had a hard time balancing the chemicals in it. Sometimes, the pH is too high, and there are a lot of bubbles. The salesman said to not add chlorine all the time because it has something in it.

Master Spas has a better price than the other brand I was considering which was a couple of thousand dollars more. Their guys who delivered it were creative on getting it in our backyard. They dropped off the hot tub and left, though it would've been nice if it could've been set up. So thankfully, I had a contractor hook it up. However, I'm having an issue with the two jets. They're functioning, but they are like sucking air and are noisy.

The design of the spa from Master Spas was one of the reasons I got it. It fit in the space that I had, the motor was on the side that I needed it to be on and the steps were where they needed to be. Also, it was a lot nicer than the one I had which was 15 years old. It's a good foot deeper than the other tub I and I like the bed of the hot tub but the lounger is so low into it. I can't lay on it and it’s not working for me because I float up. And then a week after we had tub, one of the jets came off. It took a while to figure it out but we put it back on ourselves. The people from whom we bought it from were nice and were doing their job well. The guys that installed it were very good too. Overall, it's good quality and we’ve been happy with it. But I found one that’s much nicer at Sam’s for $1,000 less. I should have waited a bit and looked around but I didn’t. However if I’d have gotten the one from Sam’s, I would have probably had to install it myself and do all of that.

We bought a house and the previous owners had a hot tub installed in a deck that was built around it. We wanted one that worked but also needed one that fit into the hole so we went to the local store, the Aqua Spas, and purchased the Twilight Series. The folks at Aqua Spas have been good. The hot tub has some neck jets that are up above and that's our favorite thing. We fight over who gets that seat. Master Spas is also good with the warranty. We've got some jets that don't seem to work and asked them to deliver some to the local store and then we picked them up. We wanted to make sure they didn't come out because they only do that for free for a couple of times and we wanted to save that for a real problem.

We liked Master Spas' hot tub layout. We had their team come out because the chemicals weren't working well with the hot tub but everything seems to be better now.

On 1/28/17. I attended the home show at the convention center in west palm. At that time I purchased a spa, Precision 7 # 170094. I paid in full. Check available on request. When I was supposed to get delivery, I was told the spa came in damaged and to come in and pick another. I was steered to a completely different unit (I feel it was a lesser unit ). I think they realized they sold me a unit for the wrong price. Since then I have had problems. In fact next Wednesday the repair guy is coming to replace the whole filter cartridge basket (the cartridge will not screw in because the bottom part was installed incorrectly). Also the waterfall has to be replaced because the holes are clogged. The cover for the cartridge floats in the spa because it cannot sit correctly. The unit I relieved was the Clarity serial # 1700194. I would like someone to contact me.

Master Spas had a show in Greensboro and we went and looked at all the different types. The Twilight Series fitted what we were looking for. We got a good price on it at that show. Also, their reps were very knowledgeable, helped us a lot and answered all our questions. We don't use it everyday, maybe a couple of times a week but we love it.

Master Spas got great reviews. I had watched videos online from repair guys who thought that it was a great choice. I got my Master Spas Twilight Series for its therapy benefits. The quality is outstanding and the tub has added a lot to my relaxation. It was pretty pricey but I knew I was buying a high-end tub, expected to pay top dollar and I did. Their reps were great. I'm a first-time buyer and I had no idea what I was looking for and they were very helpful.

I'd been looking for a new hot tub as my old one died, and have been on the market for months. I got a hot tub from Master Spas, and it's a thousand times better. It's one of their standard hot tubs and it has the waterfalls. I liked it because it was deeper and it had more jets. My girlfriend's cousin owns the business, so I got a hell of a deal on it. I also like it because I install it and it has better price. The only issue I had so far with the hot tub is that the orange insert filter came apart. They told me to just bring it to the store and they would gladly exchange it. The tub is great and of good quality. I went to Alaska and worked 18 hours, then came home and lived in it for three days straight. It made me feel great.

I’ve seen a lot of spas and when I saw the Master Spas, it seemed a lot better while the other ones look cheaply made. We decided if we were going to get a spa, we’d get one from the Master Spas. It’s supposed to have the quietest motor on the market and it doesn’t take chlorine-type chemicals so I don’t have that burning stuff in my eye and I don’t smell all that. I come home from a hard day’s work and get in the tub for a little while before I go to bed and it helps a lot. It energizes and makes me feel good. Its cost is a little high but I’ve seen some other spas that were close in price and I don’t want to spend that kind of money for the other spas.

Master Spas have an expo for the last 3-4 years in the Civic Center in Port St. Lucie and we went there and looked as we do every year. This year, we finally did it and we got the triangle one called 240 because I was restricted with space. It has all standard features like the lights, except Bluetooth or music. The quality of the spa is first-rate and the finish is good. The tub was mostly for my wife. We're not springs chickens, but we're active and we spend too much time and too hard at the gym, so the tub has made it easier for her and for me.

Master Spas had some of the best customer service reviews in the area. We bought one of their entry line hot tubs, the Clarity. It was within the price range that we were looking for. They were able to give us a bigger discount since it was a floor model. And it came with more features than we were actually looking for which is novel. The person we spoke with was one of their newer sales people. He helped us understand what the features were. And he showed us the differences between what we had as far as what we were gonna get with energy savings. That helped a lot. And we also had one of those kismet things. A friend of ours walked in the door as we were deciding and he said he's got two hot tubs from them. So, for us it was like, “Okay! We definitely like these guys.”

We got a hot tub from Master Spas because it had two reclining seats and it had all the things you could get. The quality is good. We go out, stay in it for a while and enjoy it before bed. But I've got a little issue that I need to check. I can't shut off the circulating pump without turning off the breaker. There's a button for all the jets on the control panel and there's a button that says CIRC. It looks like it's short for circulate but when you press it, it doesn't do anything. I need to call the company about that.

We really like our Twilight series 7.25 by Master Spas. It's a product made mostly in the USA which was one of the things we were looking at then. The quality of the product seemed to be as well, if not better, than most of the other brands. The spa has the dual types of jets and the dual-size jet. The spa is relaxing and we enjoy it. In addition, their salesperson really knew the product well and explained everything. The delivery was excellent, too. All we had to do was call them up, tell them when we wanted the delivery and they said they'd do it that day.

I got a hot tub from Master Spas when I went to a show that they had, but it was a spur-of-the-moment decision. I got the basic model, with the jets and lights. It's a corner unit, so it only fits three people. I didn't need a large option. However, within three days after installation, one of the motors went out. I called the dealer that I purchased the hot tub from and he arranged for the repair. A local repairman was sent out to fix the problem, and it was two and a half weeks before the hot tub was fully operational. But other than that, they were responsive to my request for assistance and the motor has been working fine since the repair work was done.

I was at a show and Master Spas was exhibited. I saw a three-person spa on the showroom floor and liked it, so that's the one I bought. I like the jets a lot, and it also has the lights. However, when it was first delivered, I hadn't read the manual that came with it, and when I turned on the jets, they kept turning off after 15 minutes. I called their team for a couple of questions I had and they answered and explained that the jets go off every 15 minutes as a regular feature. Other than that, it's very good. When I get home, I sit in it before I go to bed, and it really relaxes me. It has also made a difference in how I sleep and it's wonderful.

I bought a hot tub and a canopy from Master Spas. It has a stereo and it's a seven or eight seater tub. I went to other places first and decided to go with Master Spas because I liked the color of the tub. I don't like the filter design though but the price of the spa wasn't bad. I like the spa and it helps me fall asleep. What I don't like are the delivery people who were very unprofessional. They had to borrow my tools. The curtains that I put up the canopy, the first time they brought them over, they gave me the wrong one. So, I sent it back. They forgot about me so I had to call them then I went to their store to pick up the two that they forgot. But the one they gave me was the wrong one.

We did a Twilight spa from Master Spas. It was the right size for us and we liked the features. Their reps were all pleasant. We had great information from the person that did the sale and worked with us, and got us a very good price on our spa. It was very easy to set up and the chemical instructions for treating the water was straightforward. We had it installed in October and we didn't fire it up until about a month ago, and everything was working great.

Never showed how to use spa. Promised us a Bluetooth float when we purchased a 19,000.00 spa. Called about. Never heard back. Was so disappointed. If I could I would of send this spa back because of the service. Will not recommend this place.

Master Spas was having a show in Greensboro. We went there and their salesman was very knowledgeable and personable. We got their Twilight 8x8 spa and we liked its size and the way it functioned. We got to use it on the weekend and it's very enjoyable.

Master Spas had a hot tub show. I spoke with them and I liked the product, and they seemed to be a reputable company. Their Clarity Spa was exactly what we wanted. It works great and I'm happy with it. We use it three times a week. We enjoy it. My wife had a hot tub growing up, and she enjoys being in the Clarity Spa. We have two little girls and they love it. I need it more than anybody because I've played college and professional sports in the rough kind, so my body is ravaged, and it feels good to get in there. In addition, it seats a lot of people. My daughter had a birthday party and she had four of her friends and herself in there, and my wife and a couple of her friends were also on there. Also, it's very comforting. The jets work very well and are powerful.

Great experience all around. Sales department was not pushy and/or aggressive. They explained the differences as well as pros & cons for my application with all their product lines. Delivery and setup went according to schedule. They were helpful with recommending an electrician to connect the spa (Michael Phelps LSX 900 1604356/Tuscan Sun). During on site training the tech found a problem with one air mix valves, parts were ordered & problem was corrected within an ample time frame. Very satisfied.

Ron was our salesman at the Sales Expo event and he was very professional and accommodating to our needs. We absolutely love the spa (TS 240) and we try to use it almost every evening. The workmanship is topnotch, and we are pleased with the price of the spa.

Install people were very nice. We leveled and prepared the area for install, but the spa did not get leveled after it was placed so now it leans to the back corner which causes problems for jets etc... The water was not tested at time of install which later down the road caused major issues. Copper and iron in our city water ended up being the problem. No one knew what this green goop was. Try this chemical, try this, try that. As first time hot tub owners we struggled hard and had no clues as to why we were getting all of this green sticky goop everywhere.

Spa ordered 3 months in advance. Delivery scheduled 5 weeks in advance. Follow up from dealer to confirm 2 weeks in advance. Called 2 days in advance for time frame and was advised we were not on schedule and the person who called was no longer there and did not know what she was doing. We then got a new delivery date which meant rescheduling the electrician which to say the least was not easy or timely. Spa was delivered and despite having my enclosure special built with double doors they informed me they had to remove 2 screws which would cost me $75. They installed the cover lift in such a way that every time the side panel to access the electric it has to be removed. They gave me no manual which later we found out was inside the side panel. Being a 1st time spa owner we were clueless and South East Spas gave us no help in the learning curve.

We absolutely love our hot tub (Clarity Spa), have had zero problems with it. It was a breeze balancing the chemicals and enjoy using it at least 3-4 times a week. I would recommend it to anyone and have had great service with Master Spas. My dad loved ours so much a month after we bought ours, he purchased the same model.

I got the Healthy Living HL 7 from Master Spas and it has the Zero Gravity seating area that provides massage to the shoulders, the feet, and the legs all at the same time. I chose this because my wife is a nurse and she's on her feet all day. And so it's nice to be able to sit in there and have the therapeutic effects of the massage. Every time we use it, we say we're gonna use it more because my wife gets home late. She gets a little dinner and then it's almost too late to get in the spa. But It's actually nice at dark. We live out in a wooded area so we like to sit out there and look at the stars. It has a very nice effect on our life.

We purchased Master Spas from Empress Hot Tubs on January 10th of this year. They’re great on sales, but after that, it’s like I don't get the service. I was told by Jacqueline, the owner, that she would come and walk me through on how to use the chemicals and the hot tub, and she didn’t do that. She sent a hot tub service guy who told us some things. Each time he’s come, he’s being nice and told us he knew these other problems may come like tightening the diverter valves in the handles as sometimes these are loose because we had one popped off. If these kinds of things are occasional “loosing” that happen in shipping, something should’ve been done that wouldn’t have happened to us.

My wife and I got a hot tub from our local Master Spas store for a good deal because they had an overstock on them. We bought it for our chronic physical problems. I have back and neck problems and my wife has RA, so it really helps her. Our chiropractors and doctors have been telling us to get one for years. It's seated for six and has the little fountains on it. It also has the double pumps, which is always a plus. It’s great and we love it. We go to the store frequently to get chemicals for the hot tub. As a matter of fact, they said the next time I go in, I'd get 20% off.

We got a Twilight spa by Master Spas which seemed to fit what we were looking for from the size and comfort. We looked at a few different brands and Master Spas was comparable cost-wise, but the quality is better. The guy from their little outlet store was really good, but the people who came out were only here to drop it off. Other than that, the spa has been good so far. We've used it almost daily since we got it and makes us feel more relaxed.

We saw TS 7.2 at the Cleveland home show. The salesman was very good, and we seemed very pleased with the product. The tub has gotten all the fancy jets and the dual motors on it. It's very powerful and comfortable. Although it's a little expensive, it's a high-end spa. Overall, I have a fantastic experience.

We went to a weekend expo and purchased a jacuzzi from Master Spas. It was a leftover that somebody had ordered so they had such good pricing going on and we wound up with almost $5,000 off from this tub. We looked to upgrade this because of the good price. It's a therapeutic one and has a lot of jets to it. We love it. My husband has a back issue and it has been helpful. Also, the whole process was a very easy transaction. The sales team was easy to deal with and the installation guys did a good job getting the other one out.

I purchased a Master Spas tub because of the value, its cost and it being a nice model. It seats 4 to 6 and has lights. Normally, the filter is supposed to go down when the jets come on but it's not staying down. I don't know if that's normal or if it's supposed to suction down where the filter doesn't pop up above the water. At any rate, I'm very happy with the quality and it helps us relax. My overall experience with Master Spas is great.

I had a hot tub before and as far as being comfortable, Master Spas' the worst one yet. My body doesn't fit in the bucket seat that has it around the neck. I'm only five-eleven and a half, and my shoulder blades hit the part that your neck’s supposed to rest up against. It's too low. And when I sit down, it's hard to stay in the seat. The buoyancy floats you around. But my wife likes it and she sits in it a lot. My previous hot tub was a deep seating, and it was deeper than most tubs. I should've been thinking about that when I bought this one. I didn’t sit in it at the show. I was in a hurry and just bought it.

We bought our Master Spa from David’s Entertainment. We described what we wanted and David, the guy we got it from, pointed us to one and he suggested it over the rest. I really liked David. He was a trustworthy guy. Our Master Spa has all the typical things. It has the jets, the heaters, and the lights. The quality is superb, and we've been really enjoying it. It's very expensive, but it's been good. It was a big investment. It has made me much happier. My wife has to stand on her feet a lot all day, so she would come home and get in it at the end of the day. We have two little kids and they think it's like a big swimming pool. They want to go in it every single night. Overall, our experience has been great and very relaxing.

I looked at a lot of hot tubs. I even had one Jacuzzi company come to the house to do a site survey and I ended up not liking their product. Then Master Spas had the best jets to pump ratio compared to others and so I chose them. I've only had the LFX 800 tub for two and a half months since the installation but it seems to be all right as far as the quality. However, one of the pumps momentarily wouldn’t come on for a little while but it started working there the next time that we got in it. It seemed to fix itself and it never came up again.