Master Spas Reviews

I like that Master Spas' products are made in the United States. I went to a showroom close to home and the salesmen were really humble. I told the one I spoke with that I was not interested in all the lights and the underwater speakers. All I needed was a giant bathtub. He told me he knew exactly what I needed. I got a plug-and-play three-person tub from them and they brought it to me the afternoon I bought it. The next evening, I was in the tub. You should go for a Master Spas. It's so easy to set up, take care of, and keep-clean.

We got the Clarity 7 from Master Spas. It's a dual motor. So, you can turn on two sets of jets if you want to have one or the other. I had a wonderful experience with the delivery and installation team. They were great. The only inconvenience right now is manually having to take the top off and set it on the side. It's easier taking it off than it is lifting it to put it back up on, particularly when it's ice and snow. But I'm good. We're very happy with it.

We have a neighbor that dealt with Master Spas. So we checked out about two other places but went up to Fort Wayne from Indianapolis and saw some on the showroom. We didn't spend a lot of time looking around but went to two or three other places to have an idea. We happened to find one that was on sale, which turned out to be nice. It was on a Saturday and there weren't many salesmen there. We were ready to walk out and then talked to a salesman before we left, and he showed us around and kind of pointed out one of them and we came back to it and that's what we ended up buying. I would recommend the dual pump to anybody buying a unit. We like the lounge. The size and the way it's set up, its fit is perfect.

We went to three different storefronts and then we looked online as well. The company that we went through preferred Master Spas. That company was the most attentive and they answered questions and had the best options as far as the hot tubs themselves. So, the features that they provided compared to the features that the other ones have along with the price made us decide on Master Spas. The rep did a good job.

We searched around and Twilight from Master Spas was the one that was best for us. I have lupus and the owner's daughter has it too, which was why he made these hot tubs. So, it’s marketed for people with lupus. Using the spa is wonderful. It's the best thing ever. People should get one. It’s the best buy out there in the market. We've done a lot of research and it’s wonderful.

The people at the place I bought my Master Spa from were friendly. They brought the tub to my location and I hooked it all up. So far, I like the jets it has. But, all Master Spas pamphlets talk about a startup kit that comes with it which includes the chemicals. I was given one jar of sanitizer and that was it. The outlet store said that Master Spas doesn't send the startup kit with their product and they expect stores to supply that. The stores don't. When I spend that kind of money on a hot tub, the company should at least supply the initial startup. Other than that, a Master Spas product is a good tub to buy.

My tub can seat up to eight and it's the middle-of-the-road size. The hot, bubbly water is great. The lights are nice as well. We are very happy.

My mother (79 years old) purchased a Master Spas hot tub just a little over a year ago at a "home show" of some sort, here in Colorado Springs. She was promised that there would be no issues with service, obtaining parts, etc. She believed the pitch and pulled out her credit card. About 2 months (or less) of the warranty expiring, the hot tub was losing water. I investigated it for her and saw that it was leaking somewhere from the bottom. I called Master Spas for her and they said "no dealers in Colorado Springs" however, they have an "authorized master spa service center" in Colorado Springs, "Dr. Spa". I contacted Dr. Spa and reached an answering service of which directed me to leave a detailed message and then to send a text message as well.

I got the Twilight TS 2 from Master Spas. It has all the jets and stuff to put the drinks. It was a little more pricey, but it was definitely worth it. They helped me out the first couple of weeks when I was learning how to use it. I do my strip testing at home. I go there once a month and buy supplies because I feel comfortable with the way they did things. When I have any issues or any questions, they have explained so much and so good that now, I pretty much control everything by myself. They took their time to teach me.

The tub has good quality. I like the smooth finish. It also had a lounger and I like the colors on it, too. I was able to get it within two weeks. They were really good and honest. I was wondering where our hot tub was and the rep said, “Call this number. They’ll get in contact with you.” And they did. They were great to work with and I would do it again.

Master Spas was near our home, and we saw they had a special going on for like Christmas. We got the 8.25 Master spa. Delivery was perfect and everything went well with the installation. After going out there when it's freezing out, you get in it and it’s fantastic. The quality is great. I'm loving it.

The Michael Phelps 700 was the only one that would fit. We have limited space. The Michael Phelps version of the Master Spas have three pumps instead of two. I like the three jets, the interior lighting, and my Michael Phelps thing and the fact that it had the magnetic therapy. It also has a waterfall. The quality is excellent. We were also impressed with our local dealer.

We got one of the half spas with the therapeutic jets. We had seen the show Master Spas had at the Cedar Park Center a few times. And we took a bed and breakfast that had one. We liked it there that we decided to get one for ourselves. The delivery went great. The team got the tub in here just fine. Only it took longer than expected but that is due to all the COVID stuff. I had to add a pre-fill thing for the kit because I expected that to come in the initial kit. Other than that, we needed more information about getting the electrician there to hook it up, since the installation team couldn’t do that. Or maybe have a plug for it. I was surprised we didn't have a cord option on it.

I knew somebody that had a Master spa. I knew it was good quality. The reps sat the tub down where I wanted it, filled it with water, and it started going. Everything is going pretty good. I only had two issues. I went in the local office twice with my two issues, and they just helped me with that. There was a little knob on the jets that fell off, but they showed me how to put it back on, so that was easy. The other was I'm a first-time spa owner. I had no idea how to do chemicals, but they helped me out pretty good. So, I figured it out. They did a good job. I have a bad back and the tub does help.

We attended The Big E here in Massachusetts last year. It's a big consumer show and all the vendors were there. My wife and I were able to look at all the different hot tub models and she decided she liked the Master Spa the best. She liked the price, features and looks of their tub. We purchased it and though there was a delay due to COVID, the delivery and installation were on time with what they had projected. The guys who did the work were phenomenal. They made my wife very happy. Any questions that we've had, they've answered. We're very happy with the whole process. The only minor shortcoming I've seen is that the control pad is not backlit.

Master Spas had the better model for the triangle shape of the space where I was putting the spa. I got a Twilight Model from them but it was quite a wait to get it. When we ordered it in July, it wasn't in stock and we didn't get the spa until December. Other than that, I would highly recommend Master Spas. So far the quality of the tub has been good. I love it. The reps reached out to me several times making sure everything was up and running and that I was satisfied with the product.

I purchased the spa on 7/2/2020. We left thinking we will get our pad ready and we would see our tub in 3 weeks. Oh no 3 weeks later they were collecting more money but no delivery date on the Spa. Finally, after multiple unreturned calls, I contacted the local salesperson who helped move along the delivery date. It arrived on 8/11/2020. The delivery person had one helper and they dropped the tub off the side of the trailer leaving scratches and damage to my tub that we were told, "That's too bad you have to look at those marks. Just use a magic eraser and it will hide the scratches." This did not fix the skirting but they were ok with that. We opened everything after it arrived and we're missing the exercise equipment that was part of our packages.

We visited a family friend who had gone through the research and all the sales pitches. I loved his Master Spas unit and I made the decision from that. He did most of the work for me. He had done all the legwork and had a good experience. The gentleman who sold me the spa was headquartered in Indiana but he was coming in to Ohio for a show. He came by my house on Saturday morning before the show and checked out my deck to make sure it would work 'cause we have a raised deck. He went out of his way completely.

We went to a promotion that was going on here in Frisco, Texas, and we looked at all the Master Spas, and we found one that was the size and shape that we really liked. We went ahead and bought it. The sales rep was a nice guy. He was very informative and enthusiastic. He was a good salesman. The installation was good. The guys could have been a little more thorough with their explanations of things. I also noticed that when they were showing me how to clean the filters in the spa, they didn't wash their hands and they got dirt all over the filters, and now I can't get that off. But they were pretty good. We're enjoying the spa very much. We're both in our 60s and we have our usual aches and pains of getting old, and it helps us relax and get the kinks out of the muscles. It's definitely doing the job.

I purchased a Twilight 7-2 spa at an event in my town. It was delivered on time with no problem. However, within 2 weeks things started going wrong. First an LED light went out, then the LED control button on the control panel stopped working so I can't use the lights. Then the Jets buttons on the control panel stopped working. I called the factory authorized repair person and he said that they are behind and everything is backordered. He has clients who are trying to keep their spas from freezing while the parts are delayed. Has people waiting since October for parts.

When I went in their showroom, I was looking at this Michael Phelps spa but the Twilight Series jets were more concentrated in the corners where we would be sitting more versus the Michael Phelps version. They sold us what was coming off the product line for Master Spas. I did take a brochure home with me and then when I got there, I saw there were these features you could add on that I would have gotten initially. So we did call back and add on.

I liked the quality and price of Master Spas. I got a Twilight Series 8.25 from them and delivery and installation was good. The quality is good as well. We had one thing break, but they sent me the part and I replaced it. It was an easy fix.

Master Spas is awesome and customer service has been the best part of the experience. I've had techs many times since I got my hot tub and they've been amazing. So helpful. I also had to bribe the installers to help me set up the cover. I have tools, but I had no idea how to set it up, so I asked them to help me. Eventually, they gave in and helped me. It's good. However, the information that I got on the chemical situation wasn't exactly correct. I went to another local hot tub place and they were like, “Oh, no. This is what you need to do.” Eventually, I got it balanced right. We love everything about the spa. It's something different to do in the winter. We have good family talks in there.

So far, this spa seems to be a good product. However, the company appears to be disreputable which should make people suspect about the product as well. I bought one at a showing at the Reno convention center. The salesman promised that his crew could get it where I needed it (on my deck) and to make sure I showed him numerous photos, including Google Earth and street view. He assured me that it was not a problem. However, the delivery team showed up and literally laughed out loud.

The delivery guys were great. They did a good job. When they first delivered, they had the cover for it, but they didn't have the mechanism to raise and lower it that comes with it. They came back with it a couple days later and got that done. The hot tub I got was for seven and I have a family of four, so it's a little bigger. Still, I like the size of it. Seven was the right size for four. The maintenance also seems to be very easy, which I like, and the jets are good. I wish there were a few more lights in it and in hindsight, I wish I had gotten some kind of sound system in it, but other than that, I love it.

I live in Clever, Missouri and Phil at Doug's Pool and Spa has a reputation for being the best spa guy around. He follows up and does what he says. It just so happened he sold me the spa. I bought the Twilight Series and the quality is good although I had some of the lights go out in it. I called them and they sent a guy out. He didn't have the right tool to get in it to fix it and he said he would be right back. Two months later, I called them and they found the tool. Phil came back out and fixed it. I was a little bit disappointed that I bought this product and no one was fixing it but once everybody got with the program, they got it done. I would recommend Master Spas to anybody. I've even had a couple other people that asked me about it and they were wondering where they could get one. I said that there's only one place and that's Phil.

I went to a show and I liked that the Master Spas was deeper and it had the grip things in the bottom, so you wouldn't slip or fall. It's easier to get in and out of it. I ordered from Master Spas in April of one year and it was October of the next year before I finally got my spa. Other than that, everything went very smoothly. So far, everybody has been really good. In fact, they forgot to put in the little gripper things in my spa. We didn't notice it till after we had it filled up, and everybody was gone about a week later. So we called them and told them about it. Then they came back, and they were gonna give us some extra products because it was their mistake because they forgot to put it in.

I did a lot of research and I ended up purchasing the Twilight from Master Spas. The construction company that delivered and set it up was really good and so far, I like that I can get in it, take this 65-year-old body, and make it feel better. I just thought it was a hot bathtub until I started getting older and started getting sore. The tub really helps and everything's been running perfectly. I also highly recommend it to anybody that mostly takes some ache and pains. Before, I was getting up every morning at 3:30 to 5:30 routinely, and I’m now sleeping until 6:30 to 7:30. And it began when I started getting in the tub every night.

I like the set up and when I put my hands in the water, it feels better. All the chemicals are in that one spot instead of the other way. We're still having little problems getting the chemicals where they're supposed to be but everything so far is good. We love the spa. My husband's in it almost all the time. We love all the jets which is great for him because he's going to be having back surgery probably after the first year, again. We have it down in one corner on the back deck where two sides of it are blocked from the wind so that helps a lot. I love color too.

Two hot tubs purchased. After only 21 months of use all 3 PVC plastic ozone generators degraded then leaked hundreds of gallons creating other problems. Customer service was no help after spending $42k.

We purchased a swimspa on July 4th and were told we would get a 4-5 week delivery. 2 months later we called logistics and they said sales was wrong that it was an 8-10 week delivery and maybe two more weeks because they had to change suppliers in China. On September 28th we got a call asking if we would accept a substitute color because they could have one on the truck in 2 weeks (we accepted). On November 10th, I called logistics and they said our swimspa was already in our state and just waiting to be delivered. I was told to expect a call in a day or so because they wanted to deliver everything before Thanksgiving.

We've been in the market for a hot tub off and on for a couple years. But now that it's getting closer to retirement for my husband, he started to get serious about it. With the pandemic, we haven't been going to the gym. We went to half a dozen different stores around here and did a lot of research on the internet about the pros and cons of different spas. Master Spas have been around for quite a long time and the reviews in general, seemed to be in their favor. The dealer was two miles from our house, which was desirable, and they had a few floor models. We saw one on the floor that we liked. The parts and the warranties fit our bills and the price was good. They were expensive but I understand that it was the going rate. All those factors seemed to fit our requirements. So, we were happy.

We ordered N2X Trainer Swim Spa back on July 4, 2020 and being told it would be 4 - 5 weeks delivery. Here is the timeline: July 8, 2020 salesman wouldn’t respond to our request and Master Spas said to talk to the salesman. August 12, 2020 tried salesman again. No response. Called Master Spas again was told should have been told 8 – 10 weeks delivery. September 28, 2020 received a call from Master Spas and was told it would be shipped in 2 weeks if we would accept a brown spa and delivery in another 3 weeks. We agreed.

We went to the show room and spoke with Angie, the sales rep. She was very helpful and she seemed so knowledgeable. We liked some of the features of the hot tub and another thing that we took in consideration was that we were able to get it this year. Most of other places were back-ordered until May of next year. The reps came out and did a site inspection before the hot tub was delivered. The people who delivered it were very friendly. The rep was knowledgeable and explained all of the features, and how to use it.

I ordered on May 9th but I didn't get it until September. It took forever because of covid. But it's much better than the last one I had which was Adirondacks. It's great and easy to handle. With regards to chemicals, Concord Pools has offered me additional service should I need it. If I have any chemical imbalances, I can bring water down to them.

I decided on Master Spas based on the reviews and YouTube. I looked at the owners and the construction as well as the warranty. It looked like a better quality. I wanted a larger swim area. I bought the 16-foot 5-foot deep because it fit in our area that we needed. It's a great addition to our backyard. When you're swimming and going against the current, you can have one or two pumps on. I like having the two seats in the back and the side vents for your back if you wanna stand up and have a massage. The service has been great so far. Their reps had to come out one time for the Wi-Fi connection and we had no problem there.

I purchased the Healthy Living 7.5 less than 3 years ago. Upon delivery and hookup, multiple jets were broken. Parts were missing, and the waterfall didn't work. After 2 months, a tech finally fixed the jets, put old scratched up parts where things were missing, and tried to fix the waterfall. It still only partially works with just a dribble.

I am very grateful Master Spas was willing to continue their communication with me. I was able to speak with a Manager and he and I realized the service company provided Master Spas with some bad information. Because of this Master Spas then went above and beyond what they need to do to correct. They even replaced a few parts that were not warrantied. I want to publicly thank them for working with me and turning a bad experience into a good one. I would highly recommend their spas and I know they will stand by their product. That is what is important.

I chose Master Spas because of the ratings for swimming. I want to swim. We have a small amount of space and that was critical for me. Everybody else had about the same on everything else but that was the big thing. That was the difference. The quality of the spa is excellent. We love it. We're in it today. However, there needs to be a better interaction with the Wi-Fi and how you do the setup, how you create passwords and all your security questions. There's no way to get that to your email. You're doing it on your phone and there's no good way of saving it. That interface needs work. It should have interface to a password manager so that you can save this and not get hacked.

My brother and sister-in-law have a Master Spas product and we use theirs, so we decided to go with the company, too. We just wanted a small, inexpensive one, so we bought the cheapest one. The installation was super easy. The installers were quick, friendly, very efficient, and showed me how to work the whole thing. I was really pleased with that. Everything was great. We were really happy with it.

We purchased a 15-seater tub from Master Spas. It’s 8 foot wide and 15 foot long, with 46 rings on it. So we’re very happy with it. We went down to the expo and this was their fifth year at our convention center. We caught them on the last day and my wife fell in love with it. She has enjoyed it much more than I have. We ended up paying about $22,000 but it was retailing for around 30,000. The distributor is Florida-based and we've got to give them a call. Hopefully, he's got somebody close by. We experienced Hurricane Zeta and it tore the wrap off. It is useless because it’s been compromised on the strapping part of it. The straps are all fabric and it’s a zip type thing. It needs to be replaced.

I had done my research and most of the reviews and most of the information I have found was saying to go through Master Spas versus somebody else. The Master Spas team was fine. We purchased a Master Spas 19 D Trainer. The size is what we needed with our family and the use that we were gonna use for. The biggest thing was the fact that you could have the dual temperature controls. You could have the hot tub and the swim spa area.

Master Spas' products look the best. We liked how they looked very durable and stable to be out in the elements during winter. We purchased a swim spa and a sauna from them. The sales and installation team were great. We had some problems though after we worked with them. They kept saying they would deliver my sauna on a Friday and when I called their salesman the Monday after, he was on vacation. I left messages as nobody was at our place to help set it up. We couldn't leave it outside either as it was a wood thing so we hauled it inside our place and ended up putting it together.

Master Spas was having like an expo where they had the different units out and they were talking about how the units worked. I really liked the guy that I was talking to and I liked the spa. We were waffling between the 8-foot or the 11-foot. I need the spa because I've had a double hip replacement and I need to do warm water therapy.

The Y2 swim spa model worked out pretty good. I went with it for the features that it came with the and that particular size was the right size for the space that I had. I like the multiple seats, the different jets, adjustabilities and the light features. It came with a little bit more of a show than just your plain Jacuzzi style spa. When I spoke to the sales team, they were very good at explaining to me all of what it could do, with all the warranties, and all the benefits to it. It was a little bit more solid product. They were able to show me everything in the showroom how it was built and how it was done. So it was not something that they just threw in together.

The Trainer 19 from Master Spas was one that I could actually physically see at a show. We went with it for pretty much the convenience. It also had pretty good reviews from what we read. The dealer dropped the spa off but the instructions sucked. We were left to figure it out on our own. We got it figured out now, but it took a little bit of trial and error. Other than that, the spa is great and we love it. It's awesome. It's great for the family and we're really enjoying it.

The Twilight Series 7.2 has the six-seater, a whole lot of jets, the twin pumps, and a lounger. One of the defining factors for me is a lounger. I got the tub for therapeutic reasons following back surgery. So far, I'm okay with it. I was just having a difficult time getting the water adjusted right and I would get a lot of messages when trying to deal with getting chemicals right in there. A couple of times the jet covers have popped out on their own but I could put them back in. But I hope all that will end.

I like the size of my Master Spas hot tub. I use it a couple of times a week.

We thought the quality of Master Spas was pretty good and we really liked the dealership where we bought our Twilight Edition 8-foot spa. We like the lounger that was built in with it and the number of jets as well. Compared to the hot tub we had before, the quality of the one we have now is a little bit better than what they were years ago. We have enjoyed the spa and the benefits that we are receiving from it. Master Spas is a great value and they have a great dealership to deal with if purchasing locally here in Terre Haute. Their team was absolutely wonderful. Everything the dealer said they were going to do, they did and we were pleased.

Master Spas is one of the top ones. It has really good online reviews. We had a hot tub before and wanted a new one. We had moved to a different house that did not have a hot tub, and so we wanted one. We got the Twilight 8.2. I'm above average size, and I didn't fit that well in all the other hot tubs that I've seen. The Twilight 8.2 fits me better. We had Hot Spring hot tub in the past. The Twilight is much nicer. We bought ours used and we had a larger budget this time. So we wanted one with a little more features this time. We were happy with our one in the past, but we're very happy with the one that we purchased now.

I got a swim spa from Master Spas. Everything went fine with the salespeople. Everything was done just as expected. The spa seems to be of high quality, and the service was very good.

This review is not about the hot tub (Since I have not received it yet). This review is about the scheduled delivery that did not take place. I received a phone call from the delivery driver informing me that the hot tub had arrived in a warehouse in Beaverton and needed to schedule the delivery. We agreed on Friday of next week (Oct. 2nd 2020 @9am). I asked for that day off of work (which was granted) so that I could be home for the delivery. I had to move out an RV trailer to make easy access to my backyard. Friday came and no delivery.

Master Spas' salesman wowed me. He told me about their company, their product and the warranty they had. It blew me out of the water and I got a hot tub from them. The installation went smoothly and so far the tub has been very therapeutic. It's like a doctor's appointment when I get in it. I'm in it almost every night. It makes a big difference in the level of my chronic back pain and neck pain. I tell friends to come over and try it.

We went to a show and I picked Master Spas and I bought it. However, it took us four months to have it delivered. I called them a couple of times. But I liked it. It works well and I had no problem with it.

Purchased from a dealer at a traveling show in Ridgefield, WA. I was asked to pay 50% down on over a $10,000 spa. After almost two months, the dealer is unable to tell me when my spa will be manufactured or delivered. They blame the factory. I contacted the factory, and they are unable provide any information either. Do not buy from this company. Only buy from local dealers.

We had a pool last year and we liked it but my husband was more interested in a hot tub. We got the 8-foot by 9-foot Balance 9. We got this big enough that the little grandkids can enjoy it as a pool when they’re here as opposed to having a separate pool too. Once we said we wanted it delivered, we got it. We were delayed in getting our deck built quite a bit, but it was two weeks after when we called them and said that we were ready. It was fine, considering we had been two months delayed. The different seat settings where you get jets in different places is probably one of the biggest things that we like. We get some up high in the neck and low in the back.

We did a handful of research and the Twilight Series came recommended. We liked the sleek look of it and it had good reviews. Also, it had the three-year warranty as opposed to the lower-end price ranges which were only a year. When we purchased it, we worked with the guy we bought it from and he was helpful. We bought it during COVID and he was sent out to Minnesota from Arizona to help out. So, he was informative and with him leaving, it created the urgency on our end to make the deal with him too. But we got a good price compared to looking up and looking into other places as well. We've had the hot tub since end of March and we use it at least 5 to 10 times a month. It's user-friendly once you know what you're doing with it and it's decent.

I was looking for something more on the hydrotherapeutic side of things. Something that had power and was quality. When you're gonna spend the amount that you spend, you wanna be very content with it. I did my research online and I heard a lot of great things about Master Spas and Artesian's. I looked for Artesian's but I couldn't find any. Then, I decided to drive three hours up north. I went and tested Master Spas and I could tell the difference. Had I not stepped inside a crappier one, I probably would've never realized. I wet tested two out, not knowing what the cost of the one I bought was the Master Spa. I figured they were gonna be comparable in terms of price but it was more marketing behind those products versus the actual experience.

The Twilight model from Master Spas is a wonderful product. I've had very high standards 'cause I've had the best spas on the market and Master Spas is certainly consistent with that. It's a multi-person spa. I use it almost every morning for about an hour. I keep the jets on for about 10 minutes and then soak for an hour and it always performs flawlessly. So for me, it's a special time. I am able to enjoy climbing into a hot tub that's just the perfect temperature and always clean, even on a morning where it's brisk outside. I only let it get a little bit cloudy one time when I wasn't paying attention to the chemicals, and then I just added the chlorine and 24 hours later, it was crystal clear again.

Buyer Beware! The traveling sales team is very shifty. They made promises that weren't kept, provided improper contracts and used all the techniques a bad used car salesman would use; our mistake was getting wrapped up in an emotional purchase. Our one-star rating is primarily based on the sales experience.

I've been a hot tub user for 25 years so it was time to replace one that I already had. Master Spas had the features I was wanting and I liked their price. Dealing with the sales reps was good. They were very knowledgeable about their product and showed me different options. We were able to zero in on exactly what I wanted. I got the Clarity and I’m very happy with the quality so far. I use the tub every day. It's a relaxing way to end the day before going to bed.

My experience with Master Spas has been fabulous. I purchased a Clarity. It seems like a great product and I was very happy with it. It's very large. It's an eight-person. So, lots of space to relax. We love it and we use it all the time. The pricing was great. You got a lot of features within it for the price. It’s well-made and it runs beautifully. It's great when you have a long day. You go into it and you unwind, it’s perfect. It’ll definitely change your life. It's really something that you got to find time to do.

I purchased a Twilight Series, Master Spas hot tub. I like the features, the lighting and that it was made in the US. The installation team absolutely helped out as far as knowing what order to add the initial chemicals in. They also centered everything perfectly. The cost seemed reasonable too. It seemed like about what I was expecting to pay for a hot tub. They were helpful when I called up the local distributor for information about a certain part of the hot tub that I wasn't sure was for. I also like the ability to order chemicals and parts online. It makes it very reasonable. It comes very quickly from the warehouse. Good information is also available online, on YouTube, for setup. Also, the number of styles available to choose from and colors is also very impressive. The computer, the notifications on the display unit itself are very helpful to know when to do certain maintenance on it.

The salesperson of Master Spas, Brian, was extremely easy to work with. We've been looking at spas for over a year. We got down to two different spas. At the other place, the rep was like, “You've waited this long. What makes you think you're ready now?” I was like, "I don't need you to give me crap." But Brian gave me as much attention as I wanted. He also backed off and let me have my own conversations. Now, using the tub, I have much less muscle tension and fewer headaches. I like the comfort that Master Spas has. The seats are contoured. It's perfect. I just recommended it to a coworker.

Our backyard wouldn't support a pool and a spa was the next best thing. Master Spas was the only one that had any spas available. Everything else was sold out for months. We got the Twilight Series 8.25. It's slightly overpriced compared to some of the others out there, but it's a really nice spa as well. We had an issue when it was delivered. There was a trim piece that was broken. But they were able to replace that. We're really happy that we found the spa and ended up getting it. They offer some of the biggest spas in the class. It's also high-quality, made in America and has really nice features.

Bought this spa as a hot tub show in Boise, ID. We were told we had to pay upfront (first red flag!). So we paid the entire amount up front and were anticipating receiving our spa within 4 to 6 week as promised. Ten weeks later and still no hot tub. Tried calling and emailing several contact names we were given. As I said in my summary, still no follow-through and no hot tub and of course, no call backs. Not sure if this is a scam or not, but my patience has worn out and I'm ready to pursue other actions if necessary. My recommendations - Buy locally where you have an actual person you can talk to.

1 month after expected delivery date there is no spa and 3 different reasons from 3 different company reps. No response in the last few days. In the meantime the yard is tore up and needing repair once installed. Summer almost gone. Poor customer support. Looking to cancel and go with other company.

I bought the Twilight 8.2 based on reviews and hot tub university review. So far I'm not pleased. Topside panel went out after two weeks. Now the heater is bad and trips the breaker. I haven't even made the first payment yet. My local authorized repair guy is great. Hot tub not so great. Think I got a lemon.

Very disappointed with this tub. It's broke down 3 times in 3 years. Had service come out when the recirt. pump went out. The service guy couldn't figure it out and I had to pay an electrician to come out and look at it. Finally after 2 weeks got it going. The 2nd recirt. pump went out a year later, not under warranty. Expensive. Now 3 years the heater went out. Waiting for part. I don't know if I have a lemon, but have friends that own different brands of tubs for years and not had the issues I've had. I think Master Spas should source out better electrical parts. The upside is that are easy to work on if you're handy. If the mainboard goes out, I'm getting rid of this lemon.

We were skeptical about ordering a Master Spa after reading online reviews, but it was one of the only spas in our area. After getting incorrect information about pricing (salesperson told us the price was more when it wasn't) we finally settled on a price and placed an order. The spa arrived filthy, dirty, without any protective material around the spa. The inside of the spa was washed out with our hose by the delivery guys. They left and we opened up the jets and they are full of dirt and gravel. The filters are moldy. The customer service person at the dealer told us it was normal and we should just fill and start the spa. My husband called back and now cannot get anyone to talk to him. A professional cleaning by a third party is over $300. I called Caldera spas on the recommendation of a friend and they said their spas arrive clean and are set up and tested on site as part of the delivery. I wish we had ordered another brand.

We are an older couple that purchased our spa at a home show in Charlotte, North Carolina. The salesman assured us we could get it serviced locally, but there is no one we can find anywhere near us. We have taken good care of it and it looks like new. The end of last year 2019 the heater stopped working and the information panel said the heater was out of balance and was dry. We paid too much to just trash it and we have enjoy using it. Can you help us? Pat & Bill **.

We purchased our hot tub at a home show and were misled from beginning to end. The sales guy acted as if they had a service center in our area and they DO NOT. They have one service guy for all of Utah and he's extremely slow to respond. You're basically at his mercy. Our tub has been out of commission twice in a just one year of owning it. We had the control panel replaced after it filled with water. It ran for about 10 months after that without problems and we loved it.

We went to a home show and decided to use Master Spas over other brands for the features. The hot tub we got just has the jets and we purchased it from a rep from the company. That interaction was good. We had an existing hot tub that had to be removed so it took a few extra days to get them over to take that one out and then put the new one in. But it was fine and so far, the tub's quality is good.

The sales team was good but we had some issues with the service. Number one was getting them to answer the telephone when I called and number two was getting an appointment scheduled and actually having them come out. Our appointment kept getting canceled. Apparently, they have one service technician and he happened to be sick for a week. But since our Healthy Living tub is up and running now, we’re happy with it. It has good quality. I chose the model for its design.

We purchased Master Spas' Twilight spa because of the size and the price. The price and the discount that was offered were pretty good and we decided to go for it. Afterward, we thought we should have investigated so before it got delivered, we went online and looked at the reviews and found nothing but good ones about it. The tub has really powerful jets and magnetic therapy. Also, it’s got the filtration system that kind of neutralizes the chlorine so there’s no smell in the water. There’s no residue. It’s got a fair amount of adjustability with the jets and they’re not either all on or all off. We can change which ones we want on and how strong they are. And I love that it has a 15-minute timer on it.

It was advertised on TV that Master Spas was having a show so we went there and we liked their quality. We didn’t have a lot of space and we needed something small. We purchased the Twilight and it’s one of those triangle-shaped ones so it fits right in our area. The salesperson was really good and the delivery and setup people were wonderful. I emailed a few times to the manager about different things, setting up like getting it installed and they had to loan us a tub for it until ours came in. Then, as soon as it came, they brought it right out. The delivery person was very helpful. He discussed pool maintenance and how to take care of it since we were first-time spa owners. He gave us a lot of good tips that way.

I have the Clarity spa from Master Spas. It has the LED lighting and the music. It also has a superior cleaning system. The primary reason we went with Master Spas is the guy that was servicing my last jacuzzi for 30 years told me that the outfit that I used to have gone out of business, and that this here was his recommendation for the next best. The installers did a great job too. They were very careful and didn’t do any damage to anything when they put it in. They were very professional, cleaned up after they were done and did a short training session on how to operate everything. The quality of the tub is excellent and it’s just a great place to relax. My wife and I use it at the end of the day to just chill.

The Michael Phelps tub from Master Spas impressed me so we went ahead and bought it. I chose to get one because of the number of people that could get in it. It has a lounge and water jets and it's a whole nicer unit. The first unit we got wasn’t good. We had it for about nine months before it started to fail. It was a 2017 model and it didn’t work right, so the company brought out a totally new system. They're a very nice company. The installers were very professional. They did their job well and they did it right. My wife had an accident. She has used the tub and it has helped her back and it has helped mine, as well.

Purchased hot tub at local homes how, asked about service, assured we had local service. After delivery we found defect in shell, called local number multiple times, never a return call. Tried factory. Not one return phone calls. Kept being referred to service department. Left multiple messages. I emailed. They replied that they were so busy it would be 2 months before they got back to me. Take their quote go local. The savings are not as huge as they seem. Our local would have matched their pricing. We are moving soon and will leave spa behind. When we get settled in new house they will be the last company I call!

I chose to go with Master Spas for the price and I got the Twilight hot tub. It's nice and the delivery service was fantastic. The guy was really helpful, walking us through the chemicals. The sales team was great as well.

Most of the Master Spas parts are made and assembled in America and they have the best reviews. As far as installation, they just came and dropped the Healthy Living tub and we hooked the electricity up. The Wi-Fi module that came with it and we paid for was non-functional. The app that runs it is horrible. I took it out myself and took it back to the dealer, and they gave me a credit for it. Master Spas should find a different vendor for their Wi-Fi or don't sell them until they can improve its functionality. Other than that, I like the size and the number of jets in the tub.

After checking Master Spas thoroughly, I found that they did everything they promised and the quality of their product was superior. I got a Twilight Series product from them and the installers answered every question I had. They were very diligent and did a great job. Now, I use the tub two or three times a week and it helps me sleep and mellow down at the end of a hard day. Master Spas is the only company to go with.

I wish I had gotten some more options, but I didn’t know about them till after I got the hot tub. I bought it at a home show and I probably would never do that again. It was not a good experience for me. The sales guy gave me misleading information. He did get back to me, and he crawled a little bit because he made some mistakes on what he had told me. Other than that, so far, so good. I’m a 6’4” guy and Master Spas fits me. This is my third hot tub. With this one, you hear more noise through the jet knobs than what I’m used to. The air knobs are good, where you bring the air on to the individual areas. But the knobs for the individual areas for turning on and off jets are loud. For me, the noise of those valves take away from the sound of the waterfall feature.

I liked the fact that Master Spas had good rating and their products looked good. It appeared to work well and I dealt with a fine group of people. It has been hot and cold down here, probably more cold than hot, so I haven’t been able to get into it too much.

This is where the story starts. My control panel was dead. I did manage to talk to a tech and confirmed totally dead. I was promised 2 weeks ago they would send me a new one. Fully capable of replacing it myself, probably more qualified than anyone they would send anyway.

I have the 19D H2X Swim Spa and I like all the features. I went with Master Spas because I could see and touch the product instead of looking at it on a brochure. The people who sold it to me were cordial. The experience with the equipment itself is outstanding. But it's all the things leading up to it, the construction, getting it placed and setting everything up have been daunting. Getting it put where I wanted it was a little bit more complicated than buying something and then slapping it in the backyard, especially as big as it is. Nevertheless, I have used it less than 10 times, and everything is fine so far.

We have had an awful experience with Master Spas. We purchased a spa in May of 2019 and we've only been able to use it twice. It hasn't worked since and we've been trying to get someone out to repair. We were told during the sale that there were local companies that would do warranty work and once an issue arose, we discovered that there are none even close to us. In order to have the company repair our hot tub, we have to pay for half of the travel. This is absolutely unacceptable considering this hot tub has been barely used! Not only are we having an issue with this, but the sales person was awful. He made us feel so pressured during the sale and I felt sick to my stomach after we left. We have made a lot of financial sacrifices in order to have this hot tub and we haven't even been able to use it. I am absolutely disgusted with this business.

At the Wisconsin State Fair, a manufacturer of a hot tub had given me a price. I checked Master Spas and I found that the price the first manufacturer was double what Master Spas quoted me. I told the first manufacturer that and the salesman there wanted to haggle and told me he was gonna give it to me for the same price as Master Spas if I went and canceled with them. I thought that was pretty shady. It was nice that Master Spas had quoted me a price that was decent. The guys that were there were really nice and helpful.

I have been looking to replace a spa, and Master Spas' product is a lot higher quality piece than what I've been looking at. It has a lot more options and the price was right. I wanted one recliner and I needed something smallish to fit in the area I needed to fit it. I also like the number of jets it has and the water softener was kind of a bonus. Plus, it has two-speed, double pumps. It's just a lot better unit than what I had for the past 15 years. The installation took about a week and a half, though. I had to push them a little. The salesman said one thing and the guys in Oklahoma said another. And I said, "No, you need to get it here." So, they got it here. Now, the only thing I need to do is order some filters here before too long. Other than that, I'm happy with it.

We really like our Master Spas. It has got all the right things, especially the jets. We had someone do the electrical for us after it was installed, and it really went off very easily.

We were drawn to Master Spas with the design of their product - it's a dual lounger. We don’t really know other companies that make a dual lounger. Master Spas also seems to have a lot more modern features in terms of amount of pumps and lights. Our spa's installation went really easy, which took about an hour and half. They had the old one out and the new one in. And then, we had one small issue and their people came out the next day. They fixed it under warranty and everything has been good. Their customer service is great.

I was at a home show in Wilmington and the hot tub I saw there that I like was made by Master Spas. Then I also looked it up and I saw that they had a good reputation, so I went with them. Customer service and the installation process went very smoothly. We dealt with Crocker Company, which is the one that installed, and they did a great job. I’m very happy with the tub. The size of the tub as well as the lighting are great. I’m in New England so the heater keeps things running even in the coldest days. So, with the cover on, it’s fine. We use it every other day and we’re happy with it.

I researched and felt like Master Spas is the best. It was a 10-year process. I wore my wife down so bad that she finally said told me to buy the tub. There was a person who reached out to me by email and we emailed back and forth for a while. Then, I went to see the spa in person and bought the hot tub onsite at a warehouse. They don’t have a sales place. The hot tub has a lounger. It has a chair with jets for the shoulders, and it came with a lift and steps. I like the tub and I’ve used it every day for relaxation. I'm still very new so, I'm just hoping that the quality is as good as I’m anticipating it’s going to be over time.

I like Master Spas' quality. I like the lighting kit and the dual pumps, and it's made in America. The dealer, on the other hand, I would go somewhere else. We were promised between six to eight weeks but it ended up being almost 16 weeks. If I were to buy another one, I would go to the people that installed it. They were excellent. They called about an hour before they showed up so I could get home, and aside from their knowledge, I also like the amount of time it took them to install it. People won’t be disappointed with Master Spas.

I like the looks of the Master Spas swim spa as well as its jets and the leg massage feature. I like how the jets are organized in it. It was also a good size for me. Previously, I had a two-person model and it was like a bathtub. It was laughable if I sit in it. The new one I got has three pumps and took a five-year guarantee on it. However, it would be nice if the spa has an alarm for when I don't use it for two, three or four days which would tell me if the heating fails. That doesn't cost much and it would be a convenience that nobody else has.

I found Master Spas at The Big E when I happened to be walking around and checking all the different hot tub tents. I do sales for a living and I sell roofing, siding, and windows. Master Spa uses the same finance company that I use for work. The other spa places also used the same thing, but a lot of the sales guys didn't know what they were talking about. One guy was like drunk talking to me and he said, "Yeah, you can tell me about financing." So I told him, "I'm not gonna go with you because you don't know what you're talking about." Then, I went to Master Spa and bought from them because of their sales guy. We had to walk in and the guy was really cool. He even had the same name as me. The way he did his sales was like me too. I had to buy it from him 'cause he was the one that sold the whole thing, knew what he was talking about about everything, and was really laid-back.

Purchased hot tub in 2015. Just recently noticed small service cracks in the shell. These cracks are a long the top lip that doesn't have direct contact with water. Rest of the spa shell is fine. This makes me believe that heat caused this cracks. I called dealer that I bought hot tube through and they informed that Master Spa will not consider warranty unless 1. show proof that I used their chemicals in spa. 2. That I show proof that I had monthly water checks done by dealer. Nothing in their warranty states either of this things. I used Leisure time chemicals and have proof of that. As far as water checks. I checked water twice a week and followed all instructions needed to fix any irregular water issues. If I can't get Master Spa to cover this I'm out almost $10,000 dollars. Beware buyer.

There was a warehouse sale that happened in the market. I had done research on Master Spas previously, so I went to the showroom. The salespeople were extraordinarily knowledgeable about every single unit. They answered any questions that I had. They talked specifically a lot about the warranty and the maintenance on the unit itself. I also used one of their financing programs which was a real breeze. The whole experience was wonderful. I spoke with the sales rep for about an hour. Delivery date was set and then they called me because they were able to deliver earlier which was even more enticing and more fun for me.

I was impressed with the level of therapeutic spas that Master Spas had available. And the ones that we had been looking at had some things to it, but Master Spas combined everything with the jets and the way they were assembled and the quality that they had in it. My Master Spas worked great, and I'm more impressed now that I've used it than what it was. I have a lower back problem. I was in law enforcement and was shot and I have a low back disc problem. And the therapeutic part of it helps a lot. It’s really a lifesaver. It’s awesome when it comes to the therapy part. The sit-down seat and the lounger both work really well. In addition to that, I've had other spas many years ago, and they were always a little bit to the upkeep. And my Master Spas has some features on it like the ozone and this other part that’s on that, and it really has made the chemical treatment super easy. The maintenance is really a breeze.

We went to one of those expo fair sales, and compared to the others we were looking at, Master Spas' price was reasonable. We also researched online and it turned out that it’s a good quality company with a good quality product. So we opted to go that route. We had a little smaller tub before, and the tub from Master Spas was a much better size. Everything was designed underneath, so it seems to be much better insulated compared to the one I had. I also like the quality of the tub itself, and the layers that they use for durability. The jet features are quite good and more therapeutic than the other spa. But the spa jets are designed for a little bit larger people. My wife is 5’1” and 105, and the jets tend to miss her because of that. That’s the only issue I have with the tub. But my wife is learning to accommodate it.

I looked around for a tub and went several places. A tub from Master Spas caught my eye. And when I went to several places, some places didn't even wait on me, like I wasn't even in there store. But this guy came right up to me. I was there three times. But the third time, I went back, told him I was interested and ended up buying it. The service is real good, as far as the Lima store. They came out and installed it. I just stepped back and pretty much did nothing. They were real good at that.

I met Master Spas' sales force at a state fair, and we were in the market to buy a tub. They were super good and honest, and they gave me what we thought was an acceptable deal, so we were very happy with it. We ended up getting a hot tub, and I like the quality. But the front access door is a crappy design -- I'm not happy with that at all. Hopefully, I won't have to open it up very often, but if I did or if I wanted to check or if I was doing my own wind rising, that front panel is horrible to work with. Nevertheless, overall, it is working perfectly.

We got a hot tub from Master Spas. They are very professional, and we already had one from them previously. We, however, already broke a knob, so that is a little concerning on our part. Nevertheless, its cost and its quality are both fair.

Master Spas had a big event and the salesman was very knowledgeable about his product and we had a nice conversation. We liked the way the tub we got looked. It was the size we wanted and has good features, like the waterfalls. The quality is also great. We had one problem and those doing the repair were almost 80 miles from us. But they came right out and fixed it at no charge. They had really good service.

I like the tub's seating capacity and the price. It took less than three weeks to put it in. I use it mostly for post-workout. I worked for the vendor when I was in high school and college. I enjoyed working there for four years, and the people are still lovely.

We wanted a smaller tub and we got one from Master Spas. It had the two pumps, and it had the most jets. One problem we had with an older spa was that it would wake us up in the middle of the night when it started cycling water. But this tub had the three-amp circulating motor which keeps the heat going very quietly. It was definitely an economical purchase compared to some of the other spas. The quality seems there, and the mechanicals of it are superior. The sales team that was at the beginning were phenomenal and very helpful and made delivery very easy for us. When we got the spa, it had a small poke hole in the cover. I reported it and it was a very pleasant experience. They were bending over backwards, wanted pictures, and they were gonna ship out a new top for us. There was no question that if there’s any problem with that spa, they will be right there to guide us along.

We went to one of those road shows, and then did a background check on Master Spas, which is awesome, and took a risk and bought it. So far, we’ve been totally thrilled. We had a problem with the controller module, and they had a guy out of here to replace it. All within very good timing. I got a small tub because I only use it myself. But it still had all the features of the big one with the lounger. I got bad feet, and the Master Blasters are awesome. It’s in the middle of the tub and it shoots two feet above the top of the tub on full. They’re quite impressive. You have to take the front off to replace the water, but most tubs have a stick it out on the outside. And that would be nice, because taking the front off is kind of a pain.

I got a Twilight series hot tub from Master Spas and I like it. I bought it at a trade show at the civic center where they came in on a one or two-day weekend sale. Compared to others, it has a decent value and cost-wise. I use it a couple of days a week.

Master Spas is located close to our home, so we went with them. In selecting the model, my husband is 6'7" so we needed the one that fits him. Our tub has the speakers and the jets. He got all the bells and whistles. The tub is great and it keeps the heat. We go out and use it every other night. Although it is a lot more expensive than the other ones that are out there, it matches that in quality. We had no idea what we were looking for, so the guy who sold this to us was very helpful. We went and looked at them and it took us a long time to kind of save the money and decide what we wanted. But, he was really nice and he kept sending me emails, and then asking if he could answer any questions and asking how we were feeling then. I really appreciated that. He really is the reason that we got the spa.

We're very happy with our Master Spas. We like its design and shape, and it's really insulated well. The jets are also good and so is the lighting. The man that came to demo it at the house when it was set up was very good. Also, the salesman and the people that delivered it were excellent. We got it on our deck right outside our door for about four or five months now. We get to use it when we want to, and it relaxes us.

My wife and I recently went to a Spa expo looking for a new spa to replace our old spa. Master Spas had a large variety of hot tubs to choose from. Purchased the Twilight 67.25 spa. The sales rep explained to me that this was a fantastic choice, and my family would enjoy it. I Truly have to say, this is a Great hot tub!!! My wife and I enjoy this tub every time we use it! Thank you Master Spas.

I recently bought a Legacy Intrepid from one of the shows. My wife and I had a fantastic and pleasant experience with the staff and loved the product. We were replacing our old tub which they helped haul away and installed the new tub. Since installation and having an electrician hook it up, we have loved the new tub. The water is always clean and a lot less work to take care of compared to our old tub. The tub hasn’t had any issues other than a malfunction with the digital control but it was under warranty and they had someone out to fix it in a few days. I will forever recommend this company to my friends and family. We were long time customers of the old brand we were using but we will always buy Master Spas from now on.

Master Spas' people were very good, showing me how to take care of the spa, and they’ve answered any question I had. The only confusion was trying to figure out which of the seats had the magnets in them, but I was able to get that information. So, I’m happy. Only, I would like to be able to turn the thermostat up one degree because it feels nice, but I can’t. It’s 104, and it’s as high it will go. I don’t think I can override that, but I understand that it’s a safety thing. The hot tub has a lot of things that I wasn’t planning on getting, but I was able to get a really good deal on it. So, the fact that it has little fountains and the lights change colors, wasn’t something I had on my must-have list, but I’m certainly enjoying them.

I purchased a Master Spas Twilight 8.25 a few months ago at a show in Medford, OR. I wasn’t sure what to expect when I walked in and saw a bunch of hot tubs, all the same color. I was however shown all the different models and features. I absolutely loved the TS 8.25. There a so many things going on on this tub. The Mineral system makes it very easy to take care of and I’m not soaking in chemicals. The foot jets are incredible as well. Neck and shoulder Jets are positioned perfectly. The price I was able to purchase this spa for was much less than any other comparable spas I looked at and the sales staff was very knowledgeable. Great spa, great price, great experience!

Went to a spa show and was a little concerned. The local spa guy told me not to buy from a traveling show. They said they had no service and sold cut rate spas. I found that not to be true after visiting the show. The sales guy was very knowledgeable and was great to deal with. They were one of the top major brands. Master Spas. I was glad to find out USA brand, USA parts. I am grateful I didn’t listen to the local guys. Plus got a better tub for a lower price. Thanks master spas.

I would give the spa an average rating. If I could do it all over again I would probably choose a different brand to be honest, but I have it now and it does the job just fine. First off the price. After taxes, so called discounts that everyone qualifies for, and no paid for extras, the total came out to about $9600 on my debit card. I think the price was higher if I financed, but he said I got the cash price. I'm fairly sure the guy next to me paid the same thing though to finance it, so I'm not sure. It's not a terrible price, as I wasn't looking for a ton of features. I didn't need a radio or some exotic butt scrubber.

The Master Spas team was very professional, courteous and easy to work with and the Twilight Series hot tub we have is of very high quality. We use it every day and we're much more comfortable. It relieves soreness and tension.

I bought my twilight spa from an event in Portland Oregon. The spa pool Bbq Show. I was greeted by a sales rep almost immediately. He introduced himself and spent a few minutes giving us the rundown on what we could expect. He was very professional and attentive. We had been looking to get a therapy spa and the sales rep spent a lot of time showing us the different features. I have to say the mineral filtration was the tipping point. We bought the 7 ft twilight spa and got a great deal compared to what we were looking at it had way more features. We had it for almost 6 months now and have zero complaints. We would do it all over again in a minute. We bought it on Sunday and were hit tubbing on Tuesday. All in all a complete success story. We would recommend Master Spa to anyone.

My experience with Master Spas has been fine. I have an 800 series hot tub, and I bought it for therapeutic purposes. I did a lot of research on it and I found out that it was probably the best spa on the market. They, however, had to make the model I like, so it took six weeks. The timeframe could have been better, but I understand that. The construction and the quality of the Master Spas far exceed most of the competition out there.

Updated on 11/06/2019: For some reason I can respond directly to Master Spas in a message but it won't post those comments on the initial review. As I stated in my previous review, the issues with my swim spa are due to a manufacturing defect that, as I'm told, are ongoing with ALL of the other models of this particular swim spa. The exterior cabinet panels warp and bow out and no matter how many times they come out to repair them/replace them, within a DAY the panels have once again warped and exposed the interior guts. Putting a band-aid on this issue is not going to resolve it, there needs to be a permanent solution, i.e. switching out all the panels for something more durable.

We got the TS 8.0 as our first hot tub and it's very good. Other than the standard features, it has the circulating pump and the lighting that we bought extra. The tub is of good value in terms of the features, benefits and price. The team was great as well. There were a couple of little glitches when we first got the hot tub, and they were handled expediently. We're very happy.

We bought a spa at a hot tub show. We went to the vendor Paradise Spas in Cedar Park, Texas and changed our order to order a spa. About a week later then received a call from the delivery company that our spa would be delivered immediately from one in stock. It's delivered and is a disaster. Doesn't even have a Master Spa panel. We contacted the vendor and Master Spas. That was over a month ago. Still sitting in backyard and still getting run around from factory and vendor. Buyer beware!!

We went to a spa show in Salt Lake and purchased an Enterprise spa. Was told we did not need all the chemicals - what a lie. The filter that we were shown is not what came with the spa. The spa was to be delivered the following week and that we needed to wait until delivery to have the electrical run. No delivery that first week so we rescheduled the electrical. Midweek of the following week we got a call wanting to deliver the first of the next week. Reschedule electrical again. Next week went by with no contact. Numerous calls made to find out what happened with no response from Master Spa. Finally the saleswoman called me back as she had provided her phone number at the time of sale.

Well, we bought the spa. They installed it and left. No instructions, no waiting to have the water tanker fill it up and test it. Just dropped it off and left. It hasn't been a year since we installed it and the spa is falling apart. The screws and metal parts RUST? How is it that they put metal parts that rust in a Swimming Spa? When I told my distributor, Aqua Spas, they said they'd look into it. I received an email from them forwarding an email from Master Spas saying to just clean it up. "Grab a towel with fresh water and clean the rust off". The rust is not going away.

I purchased a Legacy hot tub at one of those events in the Denver Area. My thought was that I would not have to worry about this product for years to come. 2 years later, it died. In addition, unknowing to me, a friend of mine also purchased one because he heard that I had purchased one. One year later his dies. Of course mine is no longer under warranty and they told me good luck with it. Shame on Master Spas for selling substandard products. The sales folks get you with their smooth talk but the products are crap.

Purchased a Master Spa TS8.2 in January 2019. I have had to have the LED light box replaced after 6 months and the Jets 2 pump replaced after 9. Yes, the repairs are under warranty but the authorized repairmen are not local and you will be stuck paying for a trip charge. I have had to pay $200 for each trip so far. Really hoping that these are the only repairs I will have for a long time, but we shall see. I can’t recommend this brand or model.

I got a Master Spas for two things -- price and features. I got a swim spa and I like its quality. It seems like a great product.

We have now had our hot tub for 1 year. First issue it was delivered without filters, once those where shipped to us the diverter valves failed and they sent us the part and we had to fix it ourselves. Now the heater or pump is shorting out and we have got zero help in regards to customer service or repairs. If we could give less than one star we would and at this point I can not recommend this product.

I bought a Master Spas pool, as a floor unit. The dealer did not disclose it was a junk old swim pool and I paid $30.000. I was told the gym equipment came with the swim pool and it was new. Less than a month, the equipment failed, since it was defective. Master Spas became very defensive and denied any wrongdoing, not willing to reimburse me for the defective equipment and not responsible for their only dealer in Calgary, continuously stating that's between myself and the dealer. Do yourself a favour and never buy their product to avoid being scammed by their dealers, and ruin your saving on defective products they sell without accountability if they don't work.

We recently purchased a Master Spa at an Expo in Pasadena. We had a wonderful salesman who had formerly served in the military. We also worked with the local representative in Conroe. She was fabulous as well. We received a prescription for the hot tub and promptly received our sales tax back. The hot tub was delivered early on the day we requested it, and the delivery personal gave a great overview on how to get it up and running. We have enjoyed the hot tub every evening and love the simplicity of its operation. It has comforted sore muscles and provided a new level of relaxation for us. We could not be happier with the hot tub and the service we have received. Thank you, Master Spas!

Our Master Spas Challenger 15D was purchased at a spa pool and BBQ show at the Pomona fairgrounds on July 14, 2019. We were concerned about an out of town entity providing service in the event of a warranty issue, and were reassured by salesman Tim ** that there were plenty of available service people in southern California and that any problems that came up would be taken care of, that Master Spas was a reputable company, etc., etc. They also said Master Spas representatives would be onsite during the delivery to make sure that everything went ok.

We needed a new jacuzzi, and saw Master Spa ad on TV advertising a manufacturer's event at Long Beach Convention Center. We arrived on Saturday night, were met by Austin, and he showed us the 110v models. The major selling point was the new filter system, requiring no chemicals, and only a rinse every other month, and a easy filter changes. Austin was helpful, answered all our questions, and had the paperwork done promptly. We were in and out of there in less than an hour. Our experience with Master Spas was pleasant, courteous, quick and to the point. Plus the spa is US made in Fort Wayne Indiana. Looking forward to our spa delivery.

The customer service department at Master Spas is a misnomer; there IS NO customer Service. They can't wait to get you off the phone, tell you they will do something and they never do, not concerned with your issue, etc. My Master Spa Twilight is 12 weeks old and the control panel has gone out. I am being charges a travel fee from the spa repair company that Master Spa has contracted with to the tune of $90.00 usd. Called customer service... NO help. Beware of Master Spas. Their warranty does NOT cover 100% of the repair cost!

Terrible sales tactics and no returns. Went to a blow out event in Ancaster Ontario Canada and spoke with a sales rep (from Master Spas) not a local dealer who we have since found out either had no idea what he was talking about or intentionally lied. Told us.. 10 year warranty on shell and 2 years all parts labour. Found out later it's 5 and 1 year. Only need to change water 1 time a year. Found out it's 2 times a year at minimum. No chemicals needed and no smell due to "patent pending" filter. Found out needs all the regular chemicals any other tub does and does have the strong smell, also cannot switch it to bromine for no smell as their filter is not compatible with it.

We went to an expo at the NRG Stadium a couple of years prior to buying from Master Spas and we were in the process of buying a hot tub but some medical issues came up and we had to divert the money somewhere else. The company that we bought from didn’t wanna refund us our money so we wrote it off as a loss and a lesson learned. The same company was down here in our hometown and my wife went up and talked to the Master Spa rep that was there. He looked it up and saw that the money was still on the books. So, he applied that to the price that we had already been quoted. They gave us credit for it and we went ahead and purchased our Master Spa. It worked out great. I love the cost against its quality and I am enjoying the hot tub quite well. I have a bad back and I love the health benefit I get from it as well as the ease of use.

I did the reviews and Master Spas seemed to be the best. I went to the show and the reps were upfront and honest. The Twilight seemed to be the best one out of the ones offered and I like the size and the number of jets. It’s good and I love it.

Master Spas came out to the Forth Worth Convention Center and they put on an expo. We went out to the expo and Maurice was there. He is quite a salesman and convinced us that the Master Spas was probably equal to or better than most other spas out here. And I agreed. The construction, the ability to choose what you want, and the price all work into the equation. We got a six-person spa and it has the lounger and the waterfall. It’s absolutely gorgeous. We chose the interior color, the exterior color and the siding colors. We chose the lights that we wanted on the spa and the cupholders. We had hoped to get the Elite but we didn’t have the money. We paid cash for it so we were only gonna buy what we could pay cash for.

We have a Precision 7 with jets and lights and it's very good. That company we were dealing with was very good too.

Master Spas happened to have a sale over at one of the ball parks. I stopped, checked it out, and I liked what they had. I also liked some of the features of their big hot tub. It has the different removable jets and the price was fair. I ended up buying that and they had a really good salesman. He was out of Wisconsin and he worked directly for Master Spas. We've had the tub up and running for about two months now and so far, it's not too bad. But we had a couple of problems with the pulse I had to purchase. And we now have our second control panel going out.

We had an 8 foot x 8 foot Master Spas that started leaking, and it was gonna cost too much to repair it. Instead, we went to a spa show and the reps were great. We saw a triangular spa that had LED lighting, which our old one didn’t have. It also took up less space, but it was a little pricey. It was 2,000 less than our 8x8 when we bought that one in a spa show. Still, we made a down payment and Master Spas held it and told us that we couldn’t get our money back. We had to either finish paying the hot tub off or lose the money. We put it on layaway and it took us two years to get a whole new spa. Now, the spa is in a little corner of my patio. It's very nice and you can fit two or three people in it. It’s just my wife and I. I like the control pad on it too. All in all, we like the spa.

We had a friend of ours that had a Master Spas previously. They have another brand now, but she said she wished she would’ve brought their other one with Master Spas. We got the Precision7 from Master Spas. It was the size that we were looking for. It has the radio and the Bluetooth feature on it. The sales team was good overall. When I asked about filling the tub with well water or if we should use our soft water, they said the well water would be fine. But I wish we would’ve used the soft water because we did have some problems after filling it initially. But I applaud the filtering system that they have because it did end up filtering out quite a bit of it, and we haven’t had any problem since. I’m pretty happy about the cost, and we like the quality of the tub. It cleans the water itself fine, but if there’s sediment in it, it doesn’t completely get that out. So, that’s what we’re gonna end up having to drain and vacuum it out.

We went into the showroom, and Master Spas had a hot tub set up at the conference center and we took a look around, met someone, got to chatting with them, liked what we saw, so we bought it. We had to wait for a while for the bank to respond. And then, when we finally got in touch with Master Spas, and they explained it a little bit better. So they were really helpful to get everything that we needed. I bought the Michael Phelps for hydrotherapy. It has high quality. It has the lights and seating for eight people.

We went with Master Spas because we had checked it out and looked at all the different ones, and we thought Master Spas would be the best because it fit our needs. My husband has back problems and our doctor told him that a spa would be very good for his back. So, we went with Master Spas. We went down to Rancho Cordova where Joe sells Master Spas and talked with him. He was very pleasant and gave us all kinds of information. Also, we have seen advertisements with Michael Phelps and how the spa worked. Joe was so great that we just decided to get one right then that day. Our Master Spas is going wonderful. We love it. We just have one problem with it right now. The extra plastic piece that goes in there is all warped and it will not clip back into the side. It’s down the side, halfway in the middle, and it's all bowed out.

Master Spas had an event at the fairgrounds by us and we went there. It was a scratch and dent sale and we really liked their Healthy Living hot tub, so we purchased it. The sales team did very well and so did the delivery team. We bought it on Saturday afternoon and they delivered it on Sunday morning. They also took our old one away, which was a big deal for us. But when they shipped the tub over to the house, they put the strap across one of the knobs that you turn and it cracked it. It wasn't a big deal though. I just called up then they sent it right to me and I installed it.

Updated on 08/13/2019: To date Master Spas has not responded with a solution directly. They have however responded, apparently, to the rep in Houston, TX with the following: "It has run out of warranty. It is past the 2 year warranty that we provide for the cover. Whenever we replace something it does not reset the warranty of that product. The product continues to carry the warranty of the original product. If the customer purchases a new cover, they would also be purchasing a new warranty with it."

We had the companies narrowed down between Master Spas and ThermoSpas but we had an awful experience with the salesperson from ThermoSpas, which sent us over the edge. It was a very negative experience and that turned us off a bit. When we went to the Master Spas dealership to talk to them, they were very helpful in answering our questions and showed us some of the products they had there in store, and that sold us.

We went to a tent sale and the reps tried to run my credit to see if I could afford a hot tub. That was when we decided to buy one. I love my seven-person hot tub and it works great. I chose the biggest one I could afford from Master Spas. It’s got two jets and three water features. However, after the second time we used the hot tub, we ended up with jets in the bottom. There’s a slip-lock mechanism and it broke but the Aqua Spa guy sent me a whole bunch of them. He said that at the shop, they get over-torqued and so, when you turn on your hot tub or lean against it, it cracks them. I just changed that thing out and my jets went up.

We picked Master Spas as a manufacturer because we got a sense that all the parts were American-made and they were reputable components in the building of it. Secondly, we found out about it and I started calling some of the people. The lady and I got involved with one of their dealers in Minnesota and they told me that they had a show in San Diego. They're headquartered in Minnesota and we're in Southern California. My wife and I were in the process of considering the best spa solution and we went to the show, looked at the various models and decided that, based upon the size of our family and how we usually entertain, the one in the showroom was the most attractive.

I haven't had the swim spa long enough to rate it but just want to express my frustration and dissatisfaction with all the staff I've dealt with from sales to service. First of all I was told that the cost to deliver the spa was included. When the moving guy called he said it wasn't. I called the salesman who sold me the unit and said that it wasn't. When the delivery guy showed he didn't have the equipment to pull in and drop the spa down so he rolled it in on PVC pipes which scratched up bottom of the unit. I called Master Spas and they said I would have to take that up with the mover, that they were independent. When we finally set it up and got it going there were some parts that were broken on the unit.

Short Story, our son is a 100% disabled Veteran. We used our savings to purchase this unit for him to the tune of over twenty two thousand dollars. Now almost 4 months later the heater element went out.... Now this weekend the pump motor went out. I feel the Quality of this unit is far from what one should expect from a $22000.00. The dealer claims it's normal for this to happen due to heat/humidity and moisture here in Florida // call me crazy but our air conditioning system that runs continuously still is functioning with its 5 year motor exposed to rain / heat and humidity. At this point I feel the manufacturer is more interested in dollars and cents than CUSTOMER SATISFACTION!!

I like the quality of Master Spas. I purchased the Clarity and the size of it was the exact, same size of the one I had, and I liked that because they had to fit it into a special opening. And the price was better than others. It was a fair price for the excellent quality you get. My hot tub is calming and relaxing. I get in it on an average of one to two times a week and sometimes more. As far as my interaction with the Master Spas team, it was very good. They were very professional and knowledgeable. Also, my experience with the delivery was very good. They had to put it under a gazebo and the guys did a great job, especially they had to go uphill, too.

My Master Spas is great. It does more than we thought it would do. It has five pumps, it seats seven to eight people and it has a lot of jets. It’s a lot more than normal. There’s a waterfall feature, and there’s lighting and you can change the lighting. It’s got lighting on the outside as well. And also, our tub has a cartridge that slides into the filter which has copper and zinc in it. Instead of having to use so much chlorine, it naturally kills bacteria. We use the tub two to three nights a week now in the summer, but in the winter or in the cooler months, we use it more. It has a whirlpool effect in one of the seats, and I have a back issue where I've had a broken back and it’s really nice to get in and relax around that. It eases my back muscles.

Master Spas was easier to check out than the other companies. They had a big deal sale over at the fairgrounds and I liked the Twilight Series. It was over six grand so it is quite a bit and it drained my bank account, but it has helped relieve pain in my back. Also, the quality of the tub is a little high. When I talked to a customer service rep, he just referred me to the Master Spas people. So I didn't get any help from him.

We went to a sale and Master Spas was the only one there. The lady didn't know what she was talking about, but the guy did. I ended up getting the Clarity spa since its price was more reasonable than the other ones. It has a waterfall and lights. The Master Spas team brought it and set it on our patio. And then we did the rest. It's a good quality hot tub. Haven't had any problems with it.

Master Spas' Twilight Series had the strong, six horse power jets, and it’s a little bit smaller size through the area I had to put it. We had shopped a few dealers in town, and Aqua Spas was willing to give us a really good deal on a floor model and they were decent guys. But we had a little bit of issue with the delivery of the spa. Our corner piano got busted, and I’ve had an appointment scheduled but haven’t been able to get it fixed yet. Other than that, the delivery went pretty smooth. When I had a problem with the foot blaster jet, Aqua Spas gave me a replacement part and replaced it since it was still under warranty. We really like our spa. I use it nearly daily.

We have had our Swim spa for about 6 months. In general we are enjoying it. The swim jet is awesome. The spa is nice, but we wish the pumps were a little more powerful as the jets are somewhat weak. Unfortunately, we have also recently noticed several items in the spa that are rusting. Handles, hardware to connect accessories and rusty color around plastic components as well. We are reaching out to our local Master Spas service company. Hopefully they can replace the inferior components under our warranty and restore our spa to its like new condition. If Master Spas stands by its product for this issue we can give them a highly satisfied review.

I used to have a kind of discomfort in my muscles and now that I have used Master Spas, it has helped me a lot. I like this idea about the magnetic jets and I got the one that has only three seats on it. I used to have the pool spa for six people and it took about eight hours to warm it up. The one that I have now heats up within two and a half hours. I like this a lot. When I change the water, it doesn't take too much water either and it's very comfortable. The jets are working very well.

I order a spa at the pool spa and BBQ show in Ontario, it was about $6,300, I tried to call my salesperson Jeff. He never returned my phone calls and then he had my number block. I sent a cancellation day 3 days after I ordered it. Never heard from him and then I received a bill for $6,300 from the finance company Greensky. They paid Master Spas, then I told them Greensky to have them send the spa. Never heard from them. Now Greensky holding me responsible for the bill. Greensky said there's not responding to the phone calls either. It is a scam company.

I wish I could be one of the satisfied customers writing this review. We purchased our TS 7.2 from our salesmen Paul, who was excellent, at a Master Spa Hot Tub Expo in April 2019 and paid in full on our credit card. After 7 weeks, we reached out to Master Spa as we had not heard anything regarding the delivery. After several emails and a phone message, it was determined that delivery of our new spa by their sub-contractor would not happen until 10 1/2 weeks after purchase. The signed contract clearly states that delivery will take place in 4 to 8 weeks with a target date of 6 weeks. We have received no apologies, no explanation and no credit for the delay, not even an offer of an extra filter.

I liked how Master Spas' hot tub had plenty of jets and that it had lighting. I also liked the size of it and the fact that it holds eight people. They also had a big sale and we liked the price. Their sales team was also very accommodating at the time. However, their provider in Maryland was Hot Tubs Inc and we had a very poor interaction with them from an installation perspective. During the installation, the team was very anxious to just drop the hot tub and move along when we thought we had covered everything. We also interacted poorly with them when ordering chemicals. Despite our calls and the times when we asked for their managers, they've done things like charging us for products before they even ship it. Though Master Spas' team answered all our questions, things went downhill as Hot Tubs Inc's service has been poor and substandard. I would discourage friends from dealing with Hot Tubs Inc.

Master Spas came in and made good on a spa that a dealer took the money and ran. They're incredible and I can’t say enough good things about them. I would recommend them. But the dealer was horrid and I had the worst experience with him. I think Master Spas even shut him down. He was recommended by another friend that had good luck with him and his location was great for us, so we decided to buy from him. We got the Clarity 7 and ordered it on October. It was supposed to be delivered before Christmas but I finally got it in June and Master Spas' main factory delivered it, not them.

I'm recommending the Master Spas product. It’s an amazing product as spas goes. I purchased the Twilight. I saw all of their products in display on the floor and recognized that that was the best package for my location and my usage. And for the purchase, the sales reps were attentive and they were able to negotiate with me to a sale. So, it was good. Also, I had a couple of warranty claims that I needed help with that Master Spas took care of for me. I had some challenges getting to their dealer after the purchase. When I had a couple issues, they didn’t return my phone call when I called their number, but once I got a hold of them, they were excellent.

We looked at a few hot tub companies and Master Spas seemed to offer a little bit more than what the competition offered for the price. They had better built too. We like the quality of their HL 7. I like the jets and the seating arrangement. I like the captain seats that are in it as they are nice and comfortable. So far, the hot tub has been good. It feels sturdy, has good quality and construction. It seems to be doing everything it has to do. It is also of a fair price for the quality - maybe a little higher with the completion but the quality seems to be a little bit better too. That was what made us go for it. I’ve recommended it to a bunch of friends.

I purchased a Master Spa Legacy Inspire Spa for $6000 at Pomona Fairgrounds show on 10/8/2017. In a year and a half I have used the spa approx 10 times. There is a problem with the heater (might be important in a spa) and contacted customer service (in this case an oxymoron). They informed me the warranty was up and it is now my problem. I am very sorry I purchased this brand and I would advise anyone else to avoid this company. Wish I could give it a negative 5 star.

I purchased a six man hot tub from Austin at the National Western Complex event in Denver. Austin was very professional and knowledgeable. He explained the pros and cons of each model of hot tub they offered. We elected to purchase the mid-range hot tub and are very pleased with our purchase. The hot tub was delivered that week as promised. Overall great experience. I would definitely recommend Austin and Master Spas.

We put a down payment on a spa. After doing so, several medical events put us in a financial bind. While the contract says the down payment is nonrefundable, we hoped to find a company that cared about and was willing to work with its customers. Nope. Not here. Sometimes life happens and a company that isn't willing to acknowledge that and help out is not a company we want to do business with. They will resell the hot tub PLUS keep our deposit, making a ton of money - while we sit buried in medical bills. Thanks Master Spa for the personal touch. We are nothing more than a sales figure to you. From someone who owns a business, let us advise you that doing business this way is no way to stay in business. Word gets around eventually and people catch on and go elsewhere. And we hope they do.

I went to a local swim spa expo and Master Spas seemed like a good deal. They had a good salesman and he talked me into getting their mid-priced hot tub model. He was very informative. There wasn’t a question he couldn’t answer. He was also an owner of one himself so he was speaking from experience. I’ve been impressed with my hot tub so far and the cost has been justified. I like the convenience of having it and being able to use it in private whenever I wanna use it. i don't have to go to a public spa.

There was a show in our hometown and the gentleman showing the Master Spas tub to us convinced us that it was good. However, we didn't like the company that sold us our Master Spas tub. We ordered our tub January 18th of this year from Primo and they told us it would take four to six weeks. We waited and waited, and then Primo said that our tub would be at our place on April 1st. That day came and that’s when we finally found out what was going on. Master Spas told us that Primo had gone out of business shortly after that show. We couldn't not not take the tub because we would lose all the money we had put down. Still, Master Spas said that they would keep it up and sell the tub to us which was great.

Master Spas was having a sale one weekend and I liked how they've in the business for 50 years or more. I purchased a hot tub from them that has lights and a lounge seat. It has a magnetic thing for my back too. When I bought my cover and chemicals, Master Spas' team was very competent and easy to deal with. Thus far, I've found our tub to be of very good quality. We're pleased with what we got.

I liked the size, look and price of the tub I was looking at at Master Spas. Also, their reps seemed very professional when I dealt with them and provided good service. I got their product but then there were a couple of small issues with tub when it first arrived. Still, their team took care of it and thus far, I've found it to be of good quality. It's a little pricey, but it's worth it.

I run a company that puts on home shows across the country. I’ve done a lot of shows and have seen a lot of Master Spas' tubs. I know their products well and I like their quality. I got their Twilight 7. I used Aqua Spas and they were great. The tub’s spectacular. But I wish it was for shorter people. I have the lounger in it. It’s made for people that are over six feet and I’m five and a half. It’s a bit of a floating issue. Other than that, I would absolutely recommend it. The tub has been an absolutely positive impact on me. I’m gonna need the tub even more because I had a pretty terrible accident last weekend and I shattered my clavicle in my shoulder. I’m having surgery this week. I’ll be happy to have the tub when I get it all done.

We went to a closeout sale and I really wasn't gonna buy a hot tub that day. The Master Spas team was very anxious to sell spas and the price went down to where it was kinda hard to say no. The hot tub was supposedly listed for 10 which was a little high. But we got it for six out the door and that included taxes and everything. That was what pushed the deal. We got a hot tub from their Twilight Series. They call it a three-person tub but it probably is more of a two-person for us. The big thing about this particular model versus the other ones they offered was the number of jets. It has like 26 to 30 jets. It has electronic controls, LED lighting in it which is very nice, a little waterfall, and two pumps. It also has two seats that have gobs of jets for shoulder, leg, and foot massaging.

Master Spas not only delivered my swim spa 2 weeks late (said it would be delivered 6-8 wks, which became 10 wks), but delivered a damaged non-functioning swim spa. The electrical panel was not working & had to be replaced. Then once that was done, it was found to have a defective control panel. Master Spas sent the wrong control panel which added more frustration & inconvenience. My original review was never posted.... I wonder why. STAY AWAY!!! Paula ** RI

So far, we're enjoying our Master Spas Twilight Series 7.2. We love the it. We just had purchased a home which is on a bike pass. Our plan is to bike, come home and sit in the hot tub so that I can still walk the next day. We wanted a spa that had the captain's chair and one lounger, and we still wanted one other really good seat. The Twilight Series 7.2 was the best set up for us.

I have a five-seat spa and a lounge from Master Spas. I saw it at a spa expo, and the price was competitive. The features were what I was looking for --- high-end features like two pumps and various kinds of good jets. The customer service representative who handled my situation was very good. There was no pressure, and he walked me through the features, as well as showed me various spas. I then made the decision and bought it then. The quality is good. I’m happy with the pump pressure. I like the jets. I like the look of it. The cover is good. One very minor issue, however, is with the outside corner. It wasn’t glued in very well and it slipped off. Still, I just put it back, so it’s fine. Overall, I’d recommend them.

I purchased my spa in August 2017. Since then, the dealer has had to replace the heating element, the control panel and the circulating pump. None of these replacements were caused by operator error. I also had to have an electrician come out to check the wiring before the dealer would send a repairman out. When I inquired about reimbursement, since this was not an electrical error, the manager told me they do not offer any type of compensation for my loss. I would have been happy with a free bucket of chemicals!

Our neighbor has the Clarity Spas and we had a good experience using theirs. We were able to get a good deal on it with Master Spas. We went through Leisure Works, which is a local company here in town. The rep was nice and very helpful. The installation process went well and it was fairly easy. We got the seven seats. It’s got a nice deep seating for therapy. I’ve got a bad back which was one of the main reasons we got it and I’ve noticed relief. We use it five times a week. We’re happy with everything and we have no complaints.

We shopped around and talked to a number of different vendors and we came across Master Spas at a show in Greenville. We bought from the dealer located in Waynesville. They came up with an excellent price and they’ve been great. We bought a TS 240 model and it sits on our deck right outside the house. I was concerned about too much weight on the deck but the weight fell right in line with the deck structures, so that was not an issue. The entrance to the deck kinda goes around a glass wall dining room. So, that was the biggest problem we had. We’ve also got a generator and the steps of the wiring is a little more complex than it would be if it were just a normal hookup. So, I had the firm that put the generator in do the electrical work and it worked out great.

We love the quality of the Clarity 8 that we purchased from Master Spas. We liked the room in it and my husband liked the lounge chair. I like the adjustable jets and then the automatic cleaner where it just runs by itself. We love the lights, too. We had to call the Master Spas team because we got into the sub-menu somehow, and they walked us through it. We had an easy experience overall. Master Spas has great salespeople.

We’ve had extremely good luck with Master Spas and we like them. We had a Master Spa seven-foot square that lasted for about 10 years but we started having some problems with it, so we decided to get a smaller one. We got the 6.2 Twilight Series and our experience with their reps was very good. There was no pressure. They showed us the different stuff they had then let us go out for lunch and talk about it. Then we came back and bought it. Getting our new tub set up was even easier. We got home and three hours later, the installers were here. They took the old one out, put the new one in, and we were set. We love our new hot tub and we're using it everyday. It’s got plenty of jets and is the right size.

Master Spas has been great. The product’s amazing. We got the three-person hot tub and we like the customization options and the reviews. It’s made well and the warranty speaks for itself. It has a waterfall, water features, and things that made it a little more special than the other ones we had looked at. It’s been a pleasure since we got it. I feel relaxed and my muscles feel better. However, the company that sold us the spa was terrible. The retailer of the spa went out of business in the middle of all this. Master Spas stepped in and took care of our delivery and took care of a lot of things that were sort of the ball was dropped by the company that we bought it from. I’m just so glad we bought from them ‘cause another spa company might not have felt the need to get involved. It was a good experience.

We went to a show in Corpus Christi, Texas and came across Master Spas. We had a particular space and Master Spas had one that would fit without tearing our wall down. It also came with a lid and it came with the steps. Their sales guy did a good job of promoting it. There were no difficulties with installation as well. It did get through the door. They've done everything they said. I did have one problem with it but they got it corrected. The tub has also helped with my knee and hip problems.