Master Spas Reviews

The sales rep was great, and when my swim spa was delivered, everything was wonderful. The swim spa is excellent, and I love everything about it.

I love my Master Spas. I wanted to go somewhere where I could walk in and say, “This is what I want. This is what I need.” I looked at the reviews for Master Spas, and all of them were fabulous with no little gray areas of any type of drama. I found the location, and they have the best customer service ever. I work in retail, so that's very important to me. As far as the product, the lights are my favorite. My husband loves the captain's chair.

The installation guys were awesome. I got the Precision 7 which has a lot of good jets with the neck and back. I can do my calves and I go in there every day. It's the water therapy. Master Spas is a great spa. For the going price, people get good overall value.

My wife and I bought a swim spa from East Coast Spas, manufactured by Master spas. We were told at the time that the manufacture time was five months. So we planned the construction of the room addition to the house for the spa to coincide with the anticipated completion of the manufacture. Everyone was very helpful and smiley when we paid the down payment. After that it was all curt, snippy, canned responses.

I like the entire thing. There are a couple of things that we would have done differently though. Knowing now what we know, if we could have gotten the hot tub side bigger, that would have been a little nice. We would have opted for the stronger motor and a different model on the swimming side. My husband outswims it and he said it's not strong enough. I said, “Then don't swim as fast.” But still, we have no complaints.

We live in Utah and bought our spa two years ago. 6 months in a pump went out. The lights went out. This year the control panel stopped working. They only have one service technician in Utah and he doesn't respond. The dealership pushed me over to the manufacturer. I have called them twice and they said they would contact him. He has stopped responding completely. Master Spa hasn't offered any other method to getting my 9k spa working. I have only been able to use it for a year of the two we have had it. It's pretty disappointing that if they are going to sell in a state that they don't provide better technician services.

I enjoy my spa very much that I use it several times a week. I use it more from a fitness/health standpoint. I like the ability to use swimming as a fitness tool and that works great. I've learned how to stabilize the jets for slow and faster swims. It’s very easy to do. It also helped me from an arthritis standpoint and stretching. The spa has been a great asset. Master Spas was great to work with. We've all had frustrations with COVID and supplies but the rep communicated with me as often as possible. I didn't have an issue at all. I paid a little bit more for the spa but it was worth it in the end.

I went down to the Master Spas place in South St. Louis to look and see where my friend got her Swim Spa and they happened to have four in stock. We had the money so they let me buy it and pay for it that day. Then, they delivered it in a few weeks. I wanted a tub that did not have the lounger in it and one of the ones Master Spas had in stock was no lounger. Also, I'm only 5'1" with my hair done, so I wanted one that I could sit in and not drown such that my head would still be above the water. Because of the eight seats, in four of them, I could sit with my head above water.

I purchased a Master Spas hot tub 6 years ago and have had nothing but trouble. They sell in Connecticut but won't service in Connecticut. There is one outside company that services this spa and for the last 3 years we have been without a tub longer than we have had one. We have gone thru 3 heaters 2 pumps and now they say it needs a motherboard. I spent 10k on a tub I can't even use. I have called and emailed them and can't even get a call back. We just ordered a hot tub from thermospa. At least they have a decent customer service department and service their spas. We have had a very disappointing experience with Master Spas.

Purchasing from Master Spas was great. I bought the 8-foot Michael Phelps super-duper hot tub, the Legend and everything went just fine. The guys who delivered it were really helpful. They brought a special lift and I didn't have to tear down a fence to get the tub in my yard or mess up the neighbor's yard. The jets seem smooth and comfortable. The cost definitely went up since the last one I bought. But that was 10 years ago, so that was expected. In today's times, it was all right. It was $18,000 but it was needed. I have to have a hot tub.

Updated on 10/26/2021: I bought a spa at a trade show and financed the product through their program that the sales scammer told me about. They have you fill out a credit app and then almost immediately say “you’re approved”!!!! Next thing I know I get a bill for a loan (not a credit card…a loan) with a 10% interest rate. My credit score is almost 800 and I got a loan with a 10% interest rate??? Seriously??? These guys are such scumbags!! Not only have did they screw me on the delivery by only delivering half the spa... no filter and no cover, but now I find I got screwed on a loan. I will NEVER deal with these low class scumbags again and I advise you to steer clear!!! Avoid these people AT ALL COSTS. Do not get caught in their piss poor business tactics and lying and scamming!!! Run fast from these losers! Their product sucks, their service sucks and they suck! Do yourself a favor and buy a Hot Springs. You won’t be disappointed!!!

We received our Master Spa in November of 2019. We noticed immediately that the spa couldn't hold the 104 set temp. We contacted Master Spa and they sent out a tech. The tech confirmed that the spa was working correctly. Master Spa simply responded that the spa wouldn't be able to keep set temp if the cover was removed. We have noticed this problem at a exterior temp as high as 50 degrees. Disappointed in a spa that can't be used for more than 10 minutes in the winter.

I ordered a part several months ago, only to be told that this part was out of stock. After waiting several months with the only reply being "we will let you know when the part comes in". After several attempts, I found the part online in 10 minutes and had it delivered in less than a week. When I informed them that I would like to cancel my order, they suddenly found one, and wanted to charge a 30% restocking fee. When I asked why they said it was standard practice. After several discussions I was told that I was an idiot and I am out 30%. Thanks Master Spas...for nothing.

I purchase a hot tub in Jan of 2021. Paradise Spa's # was the representative for Master Spas. Paradise was up front telling us it would be 4 to 6 months before our hot tub would be delivered due to the Covid. It is now Oct 19, 2021, and I finally got a delivery date. This is after I had to change my color skirting. Paradise has avoided most communication with me, so during the 9 months I have been in the dark. All my information has come from the internet. It is very disconcerting when I see other people saying they received delivery when they purchased theirs after I did.

Master Spas had a good reputation. I got the Clarity Spa and I like it. The people who installed it didn't have the electric set up right. So, when the electrician came to check everything, he was like, “Oh, they didn't do it right.” But other than that, everything was fine. We enjoy the product.

I bought a Master spa and they have changed some things from the ones that were made previously. It is terrible!! I have a 6 seater and if you want a pressure that is sufficient to stimulate muscles and joints, this is NOT for you. If you want enough pressure you MUST turn off all jets in other seat for it to be effective in one seat. I couldn't believe it with the money I spent and how inefficient this unit is. I bough one of the best units. Master Spas is way over priced for the efficiency of the product.

It took us a while to get our Master Spas product but that was because of COVID from what we've heard. It feels good when I'm in it and we love everything about it. It's got lights and the jets are nice. They have a lot of different variations in the pressure and positioning of the jets.

The sales reps were good. But one thing we were not happy about was how they downplayed the cost of electrical hook up. It was a lot more expensive than what they said it would be. That kept us from getting the product installed for an extended period of time because we didn't have enough extra to do that. Master Spas was great. They honored their commitment. We could have been left with paying and getting no product but they delivered and we were grateful. Also, when we bought our spa, we were told we could keep it in the warehouse until we were ready to pick it up. That ended up being a longer period than we thought it would be. We didn't get it installed and running until 10 weeks ago and we were past the warranty of it when it was delivered. But as far as actually using it, it's like brand new.

The reps were helpful, insightful, gave me good direction, and knew what they were talking about. However, when they sell a spa, the technicians that deliver it could spend a little more time with the customers going over stuff and showing them how to test water and some of the finer points that come with the spa. I've had to call Master Spas on several occasions 'cause I couldn't get the water quite right. I'm a first time spa user and they were willing to help and walk me through everything. Other than that, I love the Clarity 7. My wife was skeptical about getting it, but she thoroughly enjoys using it. It's relaxing and at our age, it feels good to get the old bones massaged and heated. We feel comfortable.

We ordered one of the six-foot Master spas through our dealer during the pandemic. It was a quite an extensive delay in getting the spa, but I understand that’s the way it works. We've had a hot tub and spa for years, but because of the ordering and the delays, the other one completely died. We were eight months without one and it's nice to be able to have a spa back, not only for enjoyment, but for therapeutic purposes as well.

The product itself is great and if a customer could just deal with Master Spas without having to go through a sales rep, it'd be perfect. The salespeople were shysters and I'd never do business with those people again in my life. The guy I bought from said, "You put so much down, and then you got to get a note from your doctor," which I had. He said, "Okay. It should be ready to go." I bought the spa on January 7 and I was supposed to get it somewhere in March, but without a phone call or an explanation, I ended up getting it in mid-July. I kept calling to ask what was going on and where we were at, but I couldn't get ahold of anybody.

I understand during Covid a lot of manufacturing has experienced supply chain issues and that our new norm is to wait 5-6 months for a manufactured product. With all that being said my spa was delivered on 5/31/2021. I have not yet been inside my $7000 hot tub. First it took months for them to get me the plug just to get electric to it. After I filled it and primed it and got it ready to use, the console has an error code on it. No one knew what the error code meant for the hot tub. After it took weeks to find out the error code was the part was put on order. The hot tub works but runs constantly and I have no idea what the temp is. I was told it was a board and have been waiting 2 months for that. I am not new to hot tub since I had one for 15 years prior and know that this is not how it is suppose to work. As a consumer I would not recommend this manufacture or their sales representatives Southeast Spas to anyone.

I'm loving my Master Spa and I've used it every day. I've only had one issue and it was no big deal. I had a leak but I just had to tighten down the collar where the hose goes into the pump. I was worried at first until I saw what it was. I'm happy.

Master Spas' reps were helpful and informative. The Clarity Spa I bought is good. For the price of what we picked out, it has everything that we need. I just wish that there was a closer dealer instead of me having to call a dealer that’s four hours away for any repair.

The quality of Master Spas was really good when we looked at them. We compared some of the prices too. We had a guy who showed us the spas and told us all about it. He let us compare everything. We liked what was there so we bought one. The quality is fantastic and I love it. It’s really been helping my fibromyalgia pain.

My wife and I talked about getting a spa for our new house. We went to a home show and there were two vendors there. One was More, which featured the Master Spas. We looked at them and when we went home, we researched about them. We got nothing but quality reviews. The next day, I went back and made the purchase.

The rep was wonderful and laid back. Master Spas did a great job with the delivery. They were very patient and accommodating given that we had bought it right before we had settlement on our home. I couldn't have asked for better. The spa has been a great benefit. We love everything about it. It's convenient to have in our home and a great way to unwind after stressful days. The overall look, layout and the features it has fits us. Master Spas is worth the investment if you're looking for a spa. I'm all about quality and it met my expectations and needs.

The service was fantastic. Sales was better than anything I could possibly have hoped for and they answered every question. The guy was getting up and jumping on top of it to show us how strong they were and seemed really animated about doing his job. They were more than willing to go that extra mile to make us feel really comfortable. We got the Twilight 7.2 series. It had the most number of jets and it looked like the one that was going to be able to do the best “massaging of the back.”

The reps are really nice and when I had a problem, they took care of it really quickly. We've only had the spa a few weeks but it seems to be really nice. I bought some accessories to go with it and everything seems to be good.

We purchased our Master spa from Chris ** at a convention in Sandy Utah. We felt like we got a great deal and were treated very well. We have loved our spa, it is exactly what we were looking for. Chris has been so helpful as we navigate being a first time hot tub owner. I have been able to text him with questions and he has walked me through everything! I would 1000% recommend Master Spas. Ask for Chris **, he is the best and is so knowledgeable!

We went to a show and loved the salesperson, Mandy, and loved the features on the tub. I really liked the fact that we can take the nozzles out and switch them out and it has a really good warranty. It took a long time for the item to come in because they had to build it, which was okay because we're building a house and we weren't ready for it anyway. But the way that it was brought out was not the way that I understood that it would be unloaded. I was under the assumption that it would be unloaded by a crane. The guys were breaking their backs. Other than that, I love the tub.

It's all made in the United States of America and that was what clinched the deal for us. Also, the tub has everything that we could want. It's perfect for us. I highly recommend Master Spas.

The folks over at the place where we got our Master spa were nice and knowledgeable, so that helped. Though we had to wait for it so long, it is understandable in these times. The guys knew what they were doing and I had a good time watching them do it. I primarily picked this model because I like the features in it. We have the Bluetooth radio in it. Even though the lights on the outside of the tub don't sound like a lot of people get it, I love it at night. If you're not in the tub and you're looking at it, it's got the stripes down the side. That looks cool. We love our Master spa. My wife was against it but now, she loves it as much as I do.

The saleslady was awesome every step of the way. However, we waited a long time for the tub and with all the money we put into it, it was too small. The next day, I called the place in Waukesha and talked to Stephanie and the boss. They took it back and let me buy a bigger one. It costs twice as much and we never would have spent that much, but the first one was paid for. We liked one of the few they had in stock so we took it. Otherwise, it would have been a 400-day wait. They delivered it and we like it.

The reps were so polite and they will just happy to see me. The installer was an individual with three people working for him. As soon as he got my money for the whole thing, he opened his own company. I had to hire somebody to finish the project. Other than that, I love my hot tub. If it wasn't for that, the experience I'm having with my pool would have been a disaster. But since we got that, my whole family said, “You know what? We should’ve just gotten this hot tub.” That was the best experience I have ever had with anyone hauling something in my house and putting it together. The tech did the electrical box and it was the easiest thing I have ever done. It's perfect for us.

After 8 months of making my purchase this company has failed to deliver my hot tub within the timeframe they stated and now will not refund my deposit. They want to charge me a cancellation fee/restock fee for a tub that is not even built!! They are a complete rip off and they don't deal honestly and fairly. Total scam!!

I attended the Reno Swim Spa and Hot Tub Expo and purchased Balance 9 Clarity Spa. Told it would be 8-10 weeks. I have been unable to reach anyone regarding the status of my order, I get the run around and no response or offer of assistance. I have signed up for email updates, which is useless. Email updates remind me what I need to do to be ready, about every 2 weeks.

Brett, the salesperson in the store, was stellar. I had a building project going on and I was considering getting a spa. When Brett came out, that sealed the deal with Master Spas. I looked at several other spa companies. I even went and visited several other ones, and I had other people who might come out. But I liked Brett's personality, his customer service, everything that he does, and I felt like he was a brother, a friend, and that he was gonna be there with me all the way. Also, Master Spas is right around the corner from me.

I have a 2 year old Force swim spa, manufactured by Master Spas. Upon original installation, the waterfall feature failed, as it had not been properly seal at the factory. Water got down to the electrical box and the breaker tripped. Finally had it service repaired, and everything was fine. Unfortunately, earlier this year, the Ozone unit failed - with a split in the pipe. Water dumped onto the electrical box, but the unit did not trip off. I shut off the circuit breaker in my house to the unit and dumped the water out of the spa. I noted that the circuit breaker and GFCI remained wet after a few days - so I opened up the electrical box. Water poured out and the circuit breaker was rusted beyond use. Upon further investigation it appears the design allows water to intrude from the wiring inlet, and the sealed box prevents the water to escape.

Everything was flawless with the quality of work that was done. It was great. The quality of the product was awesome too.

I got the top of the line from Master Spas and it has everything I can think of that a spa needs. We like it but they need to be more upfront. I put in the wiring myself for that unit and they weren’t specific as to how much wire I needed in order to get to the actual service panel. Where the panel was was not anywhere close to where the wall was. The salesman said that it just needs to reach the spa and that means that you’re gonna take the wiring from anywhere on that location as long as I have enough to reach the spa, and I had plenty to reach the spa, and then some. It would not reach the panel so I had to go buy another expensive length of wire in order to get it all the way to the service panel. In any case, that needs to be better disclosed to the new potential buyers.

On 03/30/21 we put our deposit of $16k down and on the contract were told it was 12-16 weeks. No communication until week 16 when I reached out to my sales rep. I was told to contact customer service. Customer service told me there is no update and to contact my sales rep. Sale rep said it has to go through customer service. Customer service tell me after 17 weeks it could be anywhere from another 2-4 weeks or up to another 8-12 months. The contract states “estimated” which means there is no timeframe they are held to.

I bought my Master Spas pool through a distributor which is Leisure Works out of Ann Arbor. It's not been that great with them. The pool had a defect when it arrived. It had some moisture in the electrical panel. They did replace it and it took a couple of months (which isn't surprising due to all of the shortages going on) but they haven't been super helpful. We couldn't find filters. We were asking for alternatives but we weren't given any help at all. But we absolutely love the pool. It's easy to use and we love the features. Also, the lifts that we got are easy. I can do it by myself if nobody's home. The pool has got everything that you could ask for with the exception of built-in speakers. It does not have Wi-Fi. Also, it only has a one-year warranty, so I'm a little concerned about that. I hear that repairs can be costly, but I won't know that for a while.

I got the Twilight from Master Spas. I liked its size and cost as well as the availability. The installers came within a week and the hot tub was running within an hour. So, it was super quick. The first week that we have it, when we were taking out the filters, one of them got a little cross-threaded during the installation. Wherever you try to undo it, it keeps on screwing. So, you have to set it in there. Hopefully, it's not the hot tub itself that’s cross-threaded. I’ll find out when I change the filters in a few months. Then, the dial that turns on and off the jets inside the tub came off in one of the jets. So, we had to YouTube and call the company, and figure out how to put it back on. Otherwise, it’s good.

My wife and I were looking for a new spa. At a local spa show we fell in love with the idea of a swim spa and the salesman from Master Spa was very convincing. After delivery and after owning for 2 years, I had hoped that someone told us the following. The obvious, a swim spa is 3-4 times as expensive as a spa. We had to pay for a concrete slab base for the new spa with the ability to support 1900 gallons of water plus the weight of the spa which is around another 500 lbs. We had to have a new 50 amp breaker and electrical installed to the spa. Once we got it assembled, we noticed - There is no way to drain it.

I'm happy with Master Spas. I've only had the spa for a little while but I like that it works well. It keeps the heat even and has good jets. It’s comfortable and it seems to be right. Everything was as the sales lady told me. It was going to come in May and it came about a month later. The delivery went better than I thought and the reps did a good job. I don't have any complaints about anything although I noticed the other day when I was looking at the control panel, it looks like it's got a brown spot sliding off to the side and a horizontal line. It was as thick as a pencil and about three inches long. But I don't know if it was there before or not.

I had the Twilight Series installed by Master Spas and I liked the features. The installers set it up on the deck but they had to come back and replace my control board. I was bummed out when they delivered it and it didn’t work. I paid that much money and it was not working so I was dissatisfied. But they got it hooked up and we’re ready to go. People should get in and try the spa.

We NEED our hot tub! Husband has spinal injuries from auto accident, I have back injuries from lifting people at work. We have owned hot tubs at last 4 homes- 1 VitaSpa followed by 3 different models of Hot Spring spas. When researching latest and greatest tech in hot tubs, Master Spas was top of the list for therapeutic features (magnetic pain relief, targeted jets) as well as construction quality. The nearest store was Southeast Spas, I called to ask about availability and was told orders were running a year out due to pandemic delays. We were happy with our Hot Springs spas, so I contacted a dealership for them- same answer, a year for an order to be received. The pandemic not only delayed construction because of factory closings, but materials were also an issue.

We're very satisfied with the spa from Master Spas. Our experience has been very good. The delivery went very smoothly and the instructions were clear. I'm not having any issues at all with the spa. Definitely, the quality is much better than the one I had before.

We bought the Clarity hot tub and it looks nice. Aqua Haven was the Master Spas dealer and they had a show close to where we live. We were impressed with what the tub had. We had shopped around and I really wanted to buy from our local place, and the Clarity tub was thousands of dollars less. It was priced right. We love the quality of the tub. I like the jets. They really do help with sore muscles.

I never write reviews but I feel like I have to just so maybe we will get some movement from someone. We ordered our Master Spa February 21st, 2021 and was told that it would be delivered and in place with in 6-10 weeks. May 3rd (10 weeks) we received a phone call from the delivery person that he would deliver our hot tub Friday May 7th between 11-1. Friday, May 7th after 11:00 a..m. he called telling us that his truck had broke down and that we should have the hot tub the following Monday. No response on Monday, we contacted him and he said his truck was still broke down and it should be no later than Wednesday at the latest that it would be delivered. Wednesday came and we had to contact him again and he responded that he doesn't know when his truck will be fixed and that there are 6 hot tubs on his trailer.

We purchased our Master Spa from a spa show in Reno, NV on Feb 4, 2021. Our salesman, Cary, was great and very thorough in answering our questions. We were told of a delivery time to be between 6 and 8 weeks. I called, after not hearing of anything, on March 30 to check on delivery. I explained that our placement site was ready in which they replied they did not yet have an estimate on delivery as it was still in production and waiting to be assigned a serial number. I agreed and accepted to wait.

I was looking for a tub and Master Spas sold me on it. Everything went smoothly from start to finish. The tub is relaxing and it's got an Ozonator.

We didn't know about Master Spas till we went to a show that was up in Washington where we ended up buying one. I saw the ad for the show on the phone. We were looking for a spa and we looked at a couple others. We would pursue one of those swim spas and I thought, “Well, if we went up there to the show, they probably have some, and we'd have an idea of what they're like and what they run, the price and all this and that." We went up there, and I didn't realize that it was just Master Spas they were all saying, which was fine.

I like that there's a swim spa part and a spa part, and I use it for medical rehab. It's good for me to do water aerobics and swimming. And temperatures can range from 80 all the way up to 99 degrees on the swim spa side, so I could use it year-round. The only thing was the delay in getting the spa. I understand that it's due to COVID and also due to raw material shortage. It took me six months from date of purchase to receive the spa. I was told that there was a COVID outbreak at the manufacturing plant, so it couldn't be helped. But it would be nicer if it was a quicker turnaround.

The sales rep didn’t try to sell me. After a lot of people avoided me, he came over and help me. He was a nuts and bolts kind of guy and he was very good. The timeframe for the delivery was 100% accurate. The Master Spas tub performs great and it’s very pleasing aesthetically. It does exactly what they say it does. It's relaxing and it’s a great massage.

I went to Hot Tub University and I did a ton of research. The tub's craftsmanship, durability, and quality led me up to buying the TS 8.2 that would serve my family well. Yesterday, I was in the hot tub, and there was moisture getting in where the control panels are and some dark spots like mold or fungus in there. Then the light where one of the water comes out is bent left and right and I didn't notice it. I don't want to try to twist and break it. I would appreciate if someone could follow up on me on those two items. But other than that, it's quality.

The Twilight is the right size for my family of four and it has lots of jets. It also has a lounge seat, durability, and has heat retention. From what I read, it has a low record of needing service and it's overall highly reviewed, from the research I did. When I bought it, I inquired through a web form and a rep called me right before I was about to drive up to Connecticut to go up to a sales show. He told me not to go because by the time I'd get up there, they were likely to be all sold.

I like the versatility of the Trainer 15 D spa from Master Spas and the quality is excellent. It's very well designed and functional. I'm very impressed with it.

The salesperson from Master Spas was outstanding and the rest of the team were fine. It was difficult getting the spa because of backlog. It was from August to March. But with that exception, they've been very good. Casey, our salesperson, was exceptionally knowledgeable and the transaction was easily completed. We had trouble with the delivery because of bad weather and things of that nature preventing us from getting here. But once it was scheduled and came in, it was done right on time and very professionally. I've offered Casey, our salesperson, if he wanted to come over. We're proud of the environment that we've built around the spa and have a neat video that we could share. But we want to share it privately with them of the crane taking the tub over the top of the house when it was installed. It was fun. We use the tub often. So, it's been all good. The quality of the tub has been super and we enjoy it.

I liked the looks of the Twilight hot tub from Master Spas and it looked like it was comfortable. It’s for five people and it has the lay-down part in it where it has all the jets. Everything is touch-controlled. It's got the lighting and waterfalls. Just being able to sit in it and relax is my favorite thing about it. The rep knew what he was talking about and answered all my questions. He threw in the cover and the step, so it was a good price for us too. People couldn't go wrong with it as far as the price and quality-wise.

One of the local community centers did a show and one of Master Spas' local warehouses set up a display there. We checked it out and they didn't have the one we wanted, so they were willing to give us the next one up. It's just that on the one handrail, the chrome didn't adhere properly so it's starting to peel. My wife has been working with somebody on the customer service side. They want us to take a picture. The knee-jerk reaction was as well, with chemicals and all that stuff happens and it rusts. But we could see that this isn't from that. It's a minor defect, the chrome didn’t stick right to the metal. But then it's a solid cost product. So far, we're happy with the value for it.

I went to a spa fair out of Dulles Airport and Master Spas had a pretty effective senior sales guy. It was a pretty effective information session. Then I knew upfront there was a delay in delivery so that was okay. But it came right on schedule and the guys were pretty helpful maneuvering it in and getting it set up. They just left the chemicals and they said that I got to do things in order. It was all very hurried. A little leave-behind page, leaflet, or reference would be useful, something separate from what's in the spa manual. It's not necessarily easy to decipher, sometimes. But then I'm quite satisfied with the spa features.

The Clarity Balance 7 had LED lights, lounger, and it was just the perfect size for us. When we first got it the first week, I didn't understand a lot of what the control panel was saying. I called and they told me that was normal and not to worry about it and they were right. We ride bikes about four to eight miles every day so the tub helps. I also have Lupus, which affects my joints, and I'm in it just about every evening. We haven't had it as long enough yet but it's better built and insulated than most of them.

My friends had been trying to get me a hot tub for years. I finally went ahead and did it and I couldn't be happier. From the first meeting, all the way to delivery, it was fairly easy and the team went flawlessly. I use it just about every day and I'm very satisfied. Overall, Master Spas had the better product.

Purchased the cover in July 2020. Material around the handles on both side of the spa cover are torn as the stitching is not of enough quality to support the weight of the cover. Sent pictures to the owner of the store I purchased it through as he said that was the best way to work it if I was trying to file a warranty claim. Noah ** from Master Spas wrote back and stated that the damage was from “improper use”. What’s improper about lifting a spa cover by the handles to open it and enjoy your spa? If they didn’t want you to use the handles they shouldn’t have stitched them into the cover. To top it off, I paid over $600 for it and the cover lasted less than 9 months. I have purchased previous covers online for around $250 with free shipping and had years of quality use out of them. I now know where not to look for replacement covers. Do yourself a favor and stay away from Master Spas!

Master Spas had an outside tent sale and we went to that over the summer. The person who sold the hot tub was excellent. We have limited space in our home and so we worked on a certain size to fit in our house. Then they were supposed to call us in December. That's when our hot tub was due. We didn't end up getting it for a month later. We called them and they said that it had been sitting there and that they tried to call us. But neither my husband nor I received any phone calls or messages, so that was incorrect. We had to keep contacting them to get our hot tub.

Very unprofessional and aggressive sales tactics. Bait and switch. Spent 4 days calling and sending emails to order a spa. Then when received final information to finalize the order, the price and delivery was considerably different from the initial quote. Took my business elsewhere!

My wife and I have been spa owners for 20 years and it was time to upgrade to a new spa. I checked all the reviews online and found that Master Spas were on the top of the lists. We went to the Spa sale at the Erie County Fair grounds not knowing what manufacturers would be there, luckily it was Master Spas only. I do all of my own diagnostics and repairs so I know what to look for. We selected the Clarity 7 spa which is a 6 person spa with two 5 horse power pumps.

I went to a trunk show, and I was gonna get a hot tub then I saw a bunch of videos and learned more about what the swim spa was on the company's Facebook video. I got intrigued and upgraded to the Challenger 15 D. The price is a little higher than other models. I know other companies are less expensive as well, so I want other people to do the due diligence before they choose Master Spas. I was only exposed to them and I didn't do too much due diligence as I should have.

I liked Master Spas' price and all of their reps were very good. Then, the installers dropped the spa on the ground and they put it where I needed it. They set it up and explained to me how to get it started. They also gave me some tips and tricks, then they said thank you and goodbye. I got the Twilight which is the one you put water in, then it gets hot and bubbles around you. I love it.

Master Spas is a beautiful tub. We’ve had good luck with it. I like the surrounding part of it. The cover is good and it has an assisted lift on it, which is nice. We only got one problem - it’s attracting beehives. We can’t keep the bees from our hot tub. They say it's the smell of the water on the research we've done. We clean the water out and it would work for a week, and the bees would come back.

Master Spas had the installation scheduled, and then one of their guys got a heat stroke so I had to reschedule. And then when I got the tub, it didn't work. But my brother-in-law is an electrician, so he fixed it for me. There were some wires that were not connected. Other than that, I love my spa. I got the Twilight for its size. It has the lights, a big jet for my feet and a fountain.

I saw a couple ads online, and I liked the product that I was looking at. Then they had a showing at the convention center and my husband went out there and it was exactly what we were looking for. I was looking for something to swim in, especially in the winter. With a regular inground pool, you can't do that. But with the Master Spa, it was -6 two weeks ago and I still could get my swim in. I could swim year round. My husband and my son did all the concrete work. My son is an electrician, so we saved more than $15,000 on that alone. So we just had them come and set the spa down. We're very happy with the product. It's awesome.

We liked the selection and the person we were dealing with at the dealership. The installers did a fine job too. They brought the tub on a trailer, they knew what they were doing and they were agreeable to how we wanted it positioned. It was no stress. The tub we have has the basic features, colors and shape we were looking for. Our other one was 15 years old, so to us, this is a nice upgrade. It's a nice experience. It's like having a Cadillac.

I love the Clarity Precision 7. It has plenty of jets, it maintains its temperature and it's super easy to maintain if you're somewhat good at chemistry. We're in it every day. We waited a month for it, but with COVID, that's an incredible turnaround. The dealer we dealt with was fantastic. From the sales side, the installation side and the post-installation questions, it's been a 5-star experience.

We went with the Clarity Spa 'cause it has the lounge seat, the auxiliary jets, and because of its size. The Master Spas team was pretty good. If I had any questions, I would call them, and they were pretty good at answering them. I also like the videos that you can go on that tell you how to fill it and the chemicals. It took like six months to get it. But with the COVID-19 and stuff, it backed up a lot of their orders. The only issue we had is where the filter go at, around the filter housing, it’s chipped all around it. But overall, it's a pretty good spa. I've recently retired and I have a lower back issue. I walk around the neighborhood and when I come home and get in the spa for half an hour, it's pretty good. I'm very pleased with it.

When we laid our eyes on Master Spas, it looked like it was well-built and you're getting what you paid for. I also liked the lounge chair and the jets associated with it. The reps took very good care of us. They brought a crew. They were in and out of there in a couple of hours at the most. It's time well spent in the hot tub. It's very relaxing. My wife and I are primarily the ones that use it and we can sit in there anywhere from an hour or half-hour to an hour and a half. It's money well spent. However, we get soapy bubbles. I've had to drain the tub once and then fill it back up and it seems like I got it again. I haven't quite figured out the source of my bubbles. But we're getting better at managing the chemicals. Also, whenever I go to them, they give me some tips. They're trying everything they can to help me.

I saw this advertisement for a home show spa type thing and we went out there to check it out. The delivery was unbelievable. The hot tub was at my house two days later and the guys were probably at the house for about 30 minutes. They put it where I wanted it and I had it hooked up and running two days later. We’ve been using the spa and I've been doing a good job keeping the chemicals where they need to be. I haven't had any issues but I'd like to get an extra filter so I don't have to take it out and clean it and let it soak in all that stuff.

I bought the jacuzzi spa from a dealer that deals with Master Spas. It’s energy-efficient and has an average price for a good quality spa. You can buy at Home Depot but you get what you pay for. Your electrical lead through the roof and things will break. I’ve been in the business for 20 years doing pools and spas so the stuff that they do is quality stuff. You could fix it and they last a long time. All other garbage out there looks good but when you open up the cabinet and the controls, to work on them is a nightmare.

I like that Master Spas' products are made in the United States. I went to a showroom close to home and the salesmen were really humble. I told the one I spoke with that I was not interested in all the lights and the underwater speakers. All I needed was a giant bathtub. He told me he knew exactly what I needed. I got a plug-and-play three-person tub from them and they brought it to me the afternoon I bought it. The next evening, I was in the tub. You should go for a Master Spas. It's so easy to set up, take care of, and keep-clean.

We got the Clarity 7 from Master Spas. It's a dual motor. So, you can turn on two sets of jets if you want to have one or the other. I had a wonderful experience with the delivery and installation team. They were great. The only inconvenience right now is manually having to take the top off and set it on the side. It's easier taking it off than it is lifting it to put it back up on, particularly when it's ice and snow. But I'm good. We're very happy with it.

We have a neighbor that dealt with Master Spas. So we checked out about two other places but went up to Fort Wayne from Indianapolis and saw some on the showroom. We didn't spend a lot of time looking around but went to two or three other places to have an idea. We happened to find one that was on sale, which turned out to be nice. It was on a Saturday and there weren't many salesmen there. We were ready to walk out and then talked to a salesman before we left, and he showed us around and kind of pointed out one of them and we came back to it and that's what we ended up buying. I would recommend the dual pump to anybody buying a unit. We like the lounge. The size and the way it's set up, its fit is perfect.

We went to three different storefronts and then we looked online as well. The company that we went through preferred Master Spas. That company was the most attentive and they answered questions and had the best options as far as the hot tubs themselves. So, the features that they provided compared to the features that the other ones have along with the price made us decide on Master Spas. The rep did a good job.

We searched around and Twilight from Master Spas was the one that was best for us. I have lupus and the owner's daughter has it too, which was why he made these hot tubs. So, it’s marketed for people with lupus. Using the spa is wonderful. It's the best thing ever. People should get one. It’s the best buy out there in the market. We've done a lot of research and it’s wonderful.

The people at the place I bought my Master Spa from were friendly. They brought the tub to my location and I hooked it all up. So far, I like the jets it has. But, all Master Spas pamphlets talk about a startup kit that comes with it which includes the chemicals. I was given one jar of sanitizer and that was it. The outlet store said that Master Spas doesn't send the startup kit with their product and they expect stores to supply that. The stores don't. When I spend that kind of money on a hot tub, the company should at least supply the initial startup. Other than that, a Master Spas product is a good tub to buy.

My tub can seat up to eight and it's the middle-of-the-road size. The hot, bubbly water is great. The lights are nice as well. We are very happy.

My mother (79 years old) purchased a Master Spas hot tub just a little over a year ago at a "home show" of some sort, here in Colorado Springs. She was promised that there would be no issues with service, obtaining parts, etc. She believed the pitch and pulled out her credit card. About 2 months (or less) of the warranty expiring, the hot tub was losing water. I investigated it for her and saw that it was leaking somewhere from the bottom. I called Master Spas for her and they said "no dealers in Colorado Springs" however, they have an "authorized master spa service center" in Colorado Springs, "Dr. Spa". I contacted Dr. Spa and reached an answering service of which directed me to leave a detailed message and then to send a text message as well.

I got the Twilight TS 2 from Master Spas. It has all the jets and stuff to put the drinks. It was a little more pricey, but it was definitely worth it. They helped me out the first couple of weeks when I was learning how to use it. I do my strip testing at home. I go there once a month and buy supplies because I feel comfortable with the way they did things. When I have any issues or any questions, they have explained so much and so good that now, I pretty much control everything by myself. They took their time to teach me.

The tub has good quality. I like the smooth finish. It also had a lounger and I like the colors on it, too. I was able to get it within two weeks. They were really good and honest. I was wondering where our hot tub was and the rep said, “Call this number. They’ll get in contact with you.” And they did. They were great to work with and I would do it again.

Master Spas was near our home, and we saw they had a special going on for like Christmas. We got the 8.25 Master spa. Delivery was perfect and everything went well with the installation. After going out there when it's freezing out, you get in it and it’s fantastic. The quality is great. I'm loving it.

The Michael Phelps 700 was the only one that would fit. We have limited space. The Michael Phelps version of the Master Spas have three pumps instead of two. I like the three jets, the interior lighting, and my Michael Phelps thing and the fact that it had the magnetic therapy. It also has a waterfall. The quality is excellent. We were also impressed with our local dealer.

We got one of the half spas with the therapeutic jets. We had seen the show Master Spas had at the Cedar Park Center a few times. And we took a bed and breakfast that had one. We liked it there that we decided to get one for ourselves. The delivery went great. The team got the tub in here just fine. Only it took longer than expected but that is due to all the COVID stuff. I had to add a pre-fill thing for the kit because I expected that to come in the initial kit. Other than that, we needed more information about getting the electrician there to hook it up, since the installation team couldn’t do that. Or maybe have a plug for it. I was surprised we didn't have a cord option on it.

I knew somebody that had a Master spa. I knew it was good quality. The reps sat the tub down where I wanted it, filled it with water, and it started going. Everything is going pretty good. I only had two issues. I went in the local office twice with my two issues, and they just helped me with that. There was a little knob on the jets that fell off, but they showed me how to put it back on, so that was easy. The other was I'm a first-time spa owner. I had no idea how to do chemicals, but they helped me out pretty good. So, I figured it out. They did a good job. I have a bad back and the tub does help.

We attended The Big E here in Massachusetts last year. It's a big consumer show and all the vendors were there. My wife and I were able to look at all the different hot tub models and she decided she liked the Master Spa the best. She liked the price, features and looks of their tub. We purchased it and though there was a delay due to COVID, the delivery and installation were on time with what they had projected. The guys who did the work were phenomenal. They made my wife very happy. Any questions that we've had, they've answered. We're very happy with the whole process. The only minor shortcoming I've seen is that the control pad is not backlit.

Master Spas had the better model for the triangle shape of the space where I was putting the spa. I got a Twilight Model from them but it was quite a wait to get it. When we ordered it in July, it wasn't in stock and we didn't get the spa until December. Other than that, I would highly recommend Master Spas. So far the quality of the tub has been good. I love it. The reps reached out to me several times making sure everything was up and running and that I was satisfied with the product.

I purchased the spa on 7/2/2020. We left thinking we will get our pad ready and we would see our tub in 3 weeks. Oh no 3 weeks later they were collecting more money but no delivery date on the Spa. Finally, after multiple unreturned calls, I contacted the local salesperson who helped move along the delivery date. It arrived on 8/11/2020. The delivery person had one helper and they dropped the tub off the side of the trailer leaving scratches and damage to my tub that we were told, "That's too bad you have to look at those marks. Just use a magic eraser and it will hide the scratches." This did not fix the skirting but they were ok with that. We opened everything after it arrived and we're missing the exercise equipment that was part of our packages.

We visited a family friend who had gone through the research and all the sales pitches. I loved his Master Spas unit and I made the decision from that. He did most of the work for me. He had done all the legwork and had a good experience. The gentleman who sold me the spa was headquartered in Indiana but he was coming in to Ohio for a show. He came by my house on Saturday morning before the show and checked out my deck to make sure it would work 'cause we have a raised deck. He went out of his way completely.

We went to a promotion that was going on here in Frisco, Texas, and we looked at all the Master Spas, and we found one that was the size and shape that we really liked. We went ahead and bought it. The sales rep was a nice guy. He was very informative and enthusiastic. He was a good salesman. The installation was good. The guys could have been a little more thorough with their explanations of things. I also noticed that when they were showing me how to clean the filters in the spa, they didn't wash their hands and they got dirt all over the filters, and now I can't get that off. But they were pretty good. We're enjoying the spa very much. We're both in our 60s and we have our usual aches and pains of getting old, and it helps us relax and get the kinks out of the muscles. It's definitely doing the job.

I purchased a Twilight 7-2 spa at an event in my town. It was delivered on time with no problem. However, within 2 weeks things started going wrong. First an LED light went out, then the LED control button on the control panel stopped working so I can't use the lights. Then the Jets buttons on the control panel stopped working. I called the factory authorized repair person and he said that they are behind and everything is backordered. He has clients who are trying to keep their spas from freezing while the parts are delayed. Has people waiting since October for parts.

When I went in their showroom, I was looking at this Michael Phelps spa but the Twilight Series jets were more concentrated in the corners where we would be sitting more versus the Michael Phelps version. They sold us what was coming off the product line for Master Spas. I did take a brochure home with me and then when I got there, I saw there were these features you could add on that I would have gotten initially. So we did call back and add on.

I liked the quality and price of Master Spas. I got a Twilight Series 8.25 from them and delivery and installation was good. The quality is good as well. We had one thing break, but they sent me the part and I replaced it. It was an easy fix.

Master Spas is awesome and customer service has been the best part of the experience. I've had techs many times since I got my hot tub and they've been amazing. So helpful. I also had to bribe the installers to help me set up the cover. I have tools, but I had no idea how to set it up, so I asked them to help me. Eventually, they gave in and helped me. It's good. However, the information that I got on the chemical situation wasn't exactly correct. I went to another local hot tub place and they were like, “Oh, no. This is what you need to do.” Eventually, I got it balanced right. We love everything about the spa. It's something different to do in the winter. We have good family talks in there.

So far, this spa seems to be a good product. However, the company appears to be disreputable which should make people suspect about the product as well. I bought one at a showing at the Reno convention center. The salesman promised that his crew could get it where I needed it (on my deck) and to make sure I showed him numerous photos, including Google Earth and street view. He assured me that it was not a problem. However, the delivery team showed up and literally laughed out loud.

The delivery guys were great. They did a good job. When they first delivered, they had the cover for it, but they didn't have the mechanism to raise and lower it that comes with it. They came back with it a couple days later and got that done. The hot tub I got was for seven and I have a family of four, so it's a little bigger. Still, I like the size of it. Seven was the right size for four. The maintenance also seems to be very easy, which I like, and the jets are good. I wish there were a few more lights in it and in hindsight, I wish I had gotten some kind of sound system in it, but other than that, I love it.

I live in Clever, Missouri and Phil at Doug's Pool and Spa has a reputation for being the best spa guy around. He follows up and does what he says. It just so happened he sold me the spa. I bought the Twilight Series and the quality is good although I had some of the lights go out in it. I called them and they sent a guy out. He didn't have the right tool to get in it to fix it and he said he would be right back. Two months later, I called them and they found the tool. Phil came back out and fixed it. I was a little bit disappointed that I bought this product and no one was fixing it but once everybody got with the program, they got it done. I would recommend Master Spas to anybody. I've even had a couple other people that asked me about it and they were wondering where they could get one. I said that there's only one place and that's Phil.

I went to a show and I liked that the Master Spas was deeper and it had the grip things in the bottom, so you wouldn't slip or fall. It's easier to get in and out of it. I ordered from Master Spas in April of one year and it was October of the next year before I finally got my spa. Other than that, everything went very smoothly. So far, everybody has been really good. In fact, they forgot to put in the little gripper things in my spa. We didn't notice it till after we had it filled up, and everybody was gone about a week later. So we called them and told them about it. Then they came back, and they were gonna give us some extra products because it was their mistake because they forgot to put it in.

I did a lot of research and I ended up purchasing the Twilight from Master Spas. The construction company that delivered and set it up was really good and so far, I like that I can get in it, take this 65-year-old body, and make it feel better. I just thought it was a hot bathtub until I started getting older and started getting sore. The tub really helps and everything's been running perfectly. I also highly recommend it to anybody that mostly takes some ache and pains. Before, I was getting up every morning at 3:30 to 5:30 routinely, and I’m now sleeping until 6:30 to 7:30. And it began when I started getting in the tub every night.

I like the set up and when I put my hands in the water, it feels better. All the chemicals are in that one spot instead of the other way. We're still having little problems getting the chemicals where they're supposed to be but everything so far is good. We love the spa. My husband's in it almost all the time. We love all the jets which is great for him because he's going to be having back surgery probably after the first year, again. We have it down in one corner on the back deck where two sides of it are blocked from the wind so that helps a lot. I love color too.

Two hot tubs purchased. After only 21 months of use all 3 PVC plastic ozone generators degraded then leaked hundreds of gallons creating other problems. Customer service was no help after spending $42k.

We purchased a swimspa on July 4th and were told we would get a 4-5 week delivery. 2 months later we called logistics and they said sales was wrong that it was an 8-10 week delivery and maybe two more weeks because they had to change suppliers in China. On September 28th we got a call asking if we would accept a substitute color because they could have one on the truck in 2 weeks (we accepted). On November 10th, I called logistics and they said our swimspa was already in our state and just waiting to be delivered. I was told to expect a call in a day or so because they wanted to deliver everything before Thanksgiving.

We've been in the market for a hot tub off and on for a couple years. But now that it's getting closer to retirement for my husband, he started to get serious about it. With the pandemic, we haven't been going to the gym. We went to half a dozen different stores around here and did a lot of research on the internet about the pros and cons of different spas. Master Spas have been around for quite a long time and the reviews in general, seemed to be in their favor. The dealer was two miles from our house, which was desirable, and they had a few floor models. We saw one on the floor that we liked. The parts and the warranties fit our bills and the price was good. They were expensive but I understand that it was the going rate. All those factors seemed to fit our requirements. So, we were happy.

We ordered N2X Trainer Swim Spa back on July 4, 2020 and being told it would be 4 - 5 weeks delivery. Here is the timeline: July 8, 2020 salesman wouldn’t respond to our request and Master Spas said to talk to the salesman. August 12, 2020 tried salesman again. No response. Called Master Spas again was told should have been told 8 – 10 weeks delivery. September 28, 2020 received a call from Master Spas and was told it would be shipped in 2 weeks if we would accept a brown spa and delivery in another 3 weeks. We agreed.

We went to the show room and spoke with Angie, the sales rep. She was very helpful and she seemed so knowledgeable. We liked some of the features of the hot tub and another thing that we took in consideration was that we were able to get it this year. Most of other places were back-ordered until May of next year. The reps came out and did a site inspection before the hot tub was delivered. The people who delivered it were very friendly. The rep was knowledgeable and explained all of the features, and how to use it.

I ordered on May 9th but I didn't get it until September. It took forever because of covid. But it's much better than the last one I had which was Adirondacks. It's great and easy to handle. With regards to chemicals, Concord Pools has offered me additional service should I need it. If I have any chemical imbalances, I can bring water down to them.

I decided on Master Spas based on the reviews and YouTube. I looked at the owners and the construction as well as the warranty. It looked like a better quality. I wanted a larger swim area. I bought the 16-foot 5-foot deep because it fit in our area that we needed. It's a great addition to our backyard. When you're swimming and going against the current, you can have one or two pumps on. I like having the two seats in the back and the side vents for your back if you wanna stand up and have a massage. The service has been great so far. Their reps had to come out one time for the Wi-Fi connection and we had no problem there.

I purchased the Healthy Living 7.5 less than 3 years ago. Upon delivery and hookup, multiple jets were broken. Parts were missing, and the waterfall didn't work. After 2 months, a tech finally fixed the jets, put old scratched up parts where things were missing, and tried to fix the waterfall. It still only partially works with just a dribble.

I am very grateful Master Spas was willing to continue their communication with me. I was able to speak with a Manager and he and I realized the service company provided Master Spas with some bad information. Because of this Master Spas then went above and beyond what they need to do to correct. They even replaced a few parts that were not warrantied. I want to publicly thank them for working with me and turning a bad experience into a good one. I would highly recommend their spas and I know they will stand by their product. That is what is important.

I chose Master Spas because of the ratings for swimming. I want to swim. We have a small amount of space and that was critical for me. Everybody else had about the same on everything else but that was the big thing. That was the difference. The quality of the spa is excellent. We love it. We're in it today. However, there needs to be a better interaction with the Wi-Fi and how you do the setup, how you create passwords and all your security questions. There's no way to get that to your email. You're doing it on your phone and there's no good way of saving it. That interface needs work. It should have interface to a password manager so that you can save this and not get hacked.

My brother and sister-in-law have a Master Spas product and we use theirs, so we decided to go with the company, too. We just wanted a small, inexpensive one, so we bought the cheapest one. The installation was super easy. The installers were quick, friendly, very efficient, and showed me how to work the whole thing. I was really pleased with that. Everything was great. We were really happy with it.

We purchased a 15-seater tub from Master Spas. It’s 8 foot wide and 15 foot long, with 46 rings on it. So we’re very happy with it. We went down to the expo and this was their fifth year at our convention center. We caught them on the last day and my wife fell in love with it. She has enjoyed it much more than I have. We ended up paying about $22,000 but it was retailing for around 30,000. The distributor is Florida-based and we've got to give them a call. Hopefully, he's got somebody close by. We experienced Hurricane Zeta and it tore the wrap off. It is useless because it’s been compromised on the strapping part of it. The straps are all fabric and it’s a zip type thing. It needs to be replaced.

I had done my research and most of the reviews and most of the information I have found was saying to go through Master Spas versus somebody else. The Master Spas team was fine. We purchased a Master Spas 19 D Trainer. The size is what we needed with our family and the use that we were gonna use for. The biggest thing was the fact that you could have the dual temperature controls. You could have the hot tub and the swim spa area.

Master Spas' products look the best. We liked how they looked very durable and stable to be out in the elements during winter. We purchased a swim spa and a sauna from them. The sales and installation team were great. We had some problems though after we worked with them. They kept saying they would deliver my sauna on a Friday and when I called their salesman the Monday after, he was on vacation. I left messages as nobody was at our place to help set it up. We couldn't leave it outside either as it was a wood thing so we hauled it inside our place and ended up putting it together.

Master Spas was having like an expo where they had the different units out and they were talking about how the units worked. I really liked the guy that I was talking to and I liked the spa. We were waffling between the 8-foot or the 11-foot. I need the spa because I've had a double hip replacement and I need to do warm water therapy.

The Y2 swim spa model worked out pretty good. I went with it for the features that it came with the and that particular size was the right size for the space that I had. I like the multiple seats, the different jets, adjustabilities and the light features. It came with a little bit more of a show than just your plain Jacuzzi style spa. When I spoke to the sales team, they were very good at explaining to me all of what it could do, with all the warranties, and all the benefits to it. It was a little bit more solid product. They were able to show me everything in the showroom how it was built and how it was done. So it was not something that they just threw in together.

The Trainer 19 from Master Spas was one that I could actually physically see at a show. We went with it for pretty much the convenience. It also had pretty good reviews from what we read. The dealer dropped the spa off but the instructions sucked. We were left to figure it out on our own. We got it figured out now, but it took a little bit of trial and error. Other than that, the spa is great and we love it. It's awesome. It's great for the family and we're really enjoying it.

The Twilight Series 7.2 has the six-seater, a whole lot of jets, the twin pumps, and a lounger. One of the defining factors for me is a lounger. I got the tub for therapeutic reasons following back surgery. So far, I'm okay with it. I was just having a difficult time getting the water adjusted right and I would get a lot of messages when trying to deal with getting chemicals right in there. A couple of times the jet covers have popped out on their own but I could put them back in. But I hope all that will end.

I like the size of my Master Spas hot tub. I use it a couple of times a week.

We thought the quality of Master Spas was pretty good and we really liked the dealership where we bought our Twilight Edition 8-foot spa. We like the lounger that was built in with it and the number of jets as well. Compared to the hot tub we had before, the quality of the one we have now is a little bit better than what they were years ago. We have enjoyed the spa and the benefits that we are receiving from it. Master Spas is a great value and they have a great dealership to deal with if purchasing locally here in Terre Haute. Their team was absolutely wonderful. Everything the dealer said they were going to do, they did and we were pleased.

Master Spas is one of the top ones. It has really good online reviews. We had a hot tub before and wanted a new one. We had moved to a different house that did not have a hot tub, and so we wanted one. We got the Twilight 8.2. I'm above average size, and I didn't fit that well in all the other hot tubs that I've seen. The Twilight 8.2 fits me better. We had Hot Spring hot tub in the past. The Twilight is much nicer. We bought ours used and we had a larger budget this time. So we wanted one with a little more features this time. We were happy with our one in the past, but we're very happy with the one that we purchased now.

I got a swim spa from Master Spas. Everything went fine with the salespeople. Everything was done just as expected. The spa seems to be of high quality, and the service was very good.

This review is not about the hot tub (Since I have not received it yet). This review is about the scheduled delivery that did not take place. I received a phone call from the delivery driver informing me that the hot tub had arrived in a warehouse in Beaverton and needed to schedule the delivery. We agreed on Friday of next week (Oct. 2nd 2020 @9am). I asked for that day off of work (which was granted) so that I could be home for the delivery. I had to move out an RV trailer to make easy access to my backyard. Friday came and no delivery.

Master Spas' salesman wowed me. He told me about their company, their product and the warranty they had. It blew me out of the water and I got a hot tub from them. The installation went smoothly and so far the tub has been very therapeutic. It's like a doctor's appointment when I get in it. I'm in it almost every night. It makes a big difference in the level of my chronic back pain and neck pain. I tell friends to come over and try it.

We went to a show and I picked Master Spas and I bought it. However, it took us four months to have it delivered. I called them a couple of times. But I liked it. It works well and I had no problem with it.

Purchased from a dealer at a traveling show in Ridgefield, WA. I was asked to pay 50% down on over a $10,000 spa. After almost two months, the dealer is unable to tell me when my spa will be manufactured or delivered. They blame the factory. I contacted the factory, and they are unable provide any information either. Do not buy from this company. Only buy from local dealers.

We had a pool last year and we liked it but my husband was more interested in a hot tub. We got the 8-foot by 9-foot Balance 9. We got this big enough that the little grandkids can enjoy it as a pool when they’re here as opposed to having a separate pool too. Once we said we wanted it delivered, we got it. We were delayed in getting our deck built quite a bit, but it was two weeks after when we called them and said that we were ready. It was fine, considering we had been two months delayed. The different seat settings where you get jets in different places is probably one of the biggest things that we like. We get some up high in the neck and low in the back.

We did a handful of research and the Twilight Series came recommended. We liked the sleek look of it and it had good reviews. Also, it had the three-year warranty as opposed to the lower-end price ranges which were only a year. When we purchased it, we worked with the guy we bought it from and he was helpful. We bought it during COVID and he was sent out to Minnesota from Arizona to help out. So, he was informative and with him leaving, it created the urgency on our end to make the deal with him too. But we got a good price compared to looking up and looking into other places as well. We've had the hot tub since end of March and we use it at least 5 to 10 times a month. It's user-friendly once you know what you're doing with it and it's decent.

I was looking for something more on the hydrotherapeutic side of things. Something that had power and was quality. When you're gonna spend the amount that you spend, you wanna be very content with it. I did my research online and I heard a lot of great things about Master Spas and Artesian's. I looked for Artesian's but I couldn't find any. Then, I decided to drive three hours up north. I went and tested Master Spas and I could tell the difference. Had I not stepped inside a crappier one, I probably would've never realized. I wet tested two out, not knowing what the cost of the one I bought was the Master Spa. I figured they were gonna be comparable in terms of price but it was more marketing behind those products versus the actual experience.

The Twilight model from Master Spas is a wonderful product. I've had very high standards 'cause I've had the best spas on the market and Master Spas is certainly consistent with that. It's a multi-person spa. I use it almost every morning for about an hour. I keep the jets on for about 10 minutes and then soak for an hour and it always performs flawlessly. So for me, it's a special time. I am able to enjoy climbing into a hot tub that's just the perfect temperature and always clean, even on a morning where it's brisk outside. I only let it get a little bit cloudy one time when I wasn't paying attention to the chemicals, and then I just added the chlorine and 24 hours later, it was crystal clear again.

Buyer Beware! The traveling sales team is very shifty. They made promises that weren't kept, provided improper contracts and used all the techniques a bad used car salesman would use; our mistake was getting wrapped up in an emotional purchase. Our one-star rating is primarily based on the sales experience.

I've been a hot tub user for 25 years so it was time to replace one that I already had. Master Spas had the features I was wanting and I liked their price. Dealing with the sales reps was good. They were very knowledgeable about their product and showed me different options. We were able to zero in on exactly what I wanted. I got the Clarity and I’m very happy with the quality so far. I use the tub every day. It's a relaxing way to end the day before going to bed.

My experience with Master Spas has been fabulous. I purchased a Clarity. It seems like a great product and I was very happy with it. It's very large. It's an eight-person. So, lots of space to relax. We love it and we use it all the time. The pricing was great. You got a lot of features within it for the price. It’s well-made and it runs beautifully. It's great when you have a long day. You go into it and you unwind, it’s perfect. It’ll definitely change your life. It's really something that you got to find time to do.

I purchased a Twilight Series, Master Spas hot tub. I like the features, the lighting and that it was made in the US. The installation team absolutely helped out as far as knowing what order to add the initial chemicals in. They also centered everything perfectly. The cost seemed reasonable too. It seemed like about what I was expecting to pay for a hot tub. They were helpful when I called up the local distributor for information about a certain part of the hot tub that I wasn't sure was for. I also like the ability to order chemicals and parts online. It makes it very reasonable. It comes very quickly from the warehouse. Good information is also available online, on YouTube, for setup. Also, the number of styles available to choose from and colors is also very impressive. The computer, the notifications on the display unit itself are very helpful to know when to do certain maintenance on it.

The salesperson of Master Spas, Brian, was extremely easy to work with. We've been looking at spas for over a year. We got down to two different spas. At the other place, the rep was like, “You've waited this long. What makes you think you're ready now?” I was like, "I don't need you to give me crap." But Brian gave me as much attention as I wanted. He also backed off and let me have my own conversations. Now, using the tub, I have much less muscle tension and fewer headaches. I like the comfort that Master Spas has. The seats are contoured. It's perfect. I just recommended it to a coworker.

Our backyard wouldn't support a pool and a spa was the next best thing. Master Spas was the only one that had any spas available. Everything else was sold out for months. We got the Twilight Series 8.25. It's slightly overpriced compared to some of the others out there, but it's a really nice spa as well. We had an issue when it was delivered. There was a trim piece that was broken. But they were able to replace that. We're really happy that we found the spa and ended up getting it. They offer some of the biggest spas in the class. It's also high-quality, made in America and has really nice features.

Bought this spa as a hot tub show in Boise, ID. We were told we had to pay upfront (first red flag!). So we paid the entire amount up front and were anticipating receiving our spa within 4 to 6 week as promised. Ten weeks later and still no hot tub. Tried calling and emailing several contact names we were given. As I said in my summary, still no follow-through and no hot tub and of course, no call backs. Not sure if this is a scam or not, but my patience has worn out and I'm ready to pursue other actions if necessary. My recommendations - Buy locally where you have an actual person you can talk to.

1 month after expected delivery date there is no spa and 3 different reasons from 3 different company reps. No response in the last few days. In the meantime the yard is tore up and needing repair once installed. Summer almost gone. Poor customer support. Looking to cancel and go with other company.

I bought the Twilight 8.2 based on reviews and hot tub university review. So far I'm not pleased. Topside panel went out after two weeks. Now the heater is bad and trips the breaker. I haven't even made the first payment yet. My local authorized repair guy is great. Hot tub not so great. Think I got a lemon.

Very disappointed with this tub. It's broke down 3 times in 3 years. Had service come out when the recirt. pump went out. The service guy couldn't figure it out and I had to pay an electrician to come out and look at it. Finally after 2 weeks got it going. The 2nd recirt. pump went out a year later, not under warranty. Expensive. Now 3 years the heater went out. Waiting for part. I don't know if I have a lemon, but have friends that own different brands of tubs for years and not had the issues I've had. I think Master Spas should source out better electrical parts. The upside is that are easy to work on if you're handy. If the mainboard goes out, I'm getting rid of this lemon.

We were skeptical about ordering a Master Spa after reading online reviews, but it was one of the only spas in our area. After getting incorrect information about pricing (salesperson told us the price was more when it wasn't) we finally settled on a price and placed an order. The spa arrived filthy, dirty, without any protective material around the spa. The inside of the spa was washed out with our hose by the delivery guys. They left and we opened up the jets and they are full of dirt and gravel. The filters are moldy. The customer service person at the dealer told us it was normal and we should just fill and start the spa. My husband called back and now cannot get anyone to talk to him. A professional cleaning by a third party is over $300. I called Caldera spas on the recommendation of a friend and they said their spas arrive clean and are set up and tested on site as part of the delivery. I wish we had ordered another brand.

We are an older couple that purchased our spa at a home show in Charlotte, North Carolina. The salesman assured us we could get it serviced locally, but there is no one we can find anywhere near us. We have taken good care of it and it looks like new. The end of last year 2019 the heater stopped working and the information panel said the heater was out of balance and was dry. We paid too much to just trash it and we have enjoy using it. Can you help us? Pat & Bill **.

We purchased our hot tub at a home show and were misled from beginning to end. The sales guy acted as if they had a service center in our area and they DO NOT. They have one service guy for all of Utah and he's extremely slow to respond. You're basically at his mercy. Our tub has been out of commission twice in a just one year of owning it. We had the control panel replaced after it filled with water. It ran for about 10 months after that without problems and we loved it.

We went to a home show and decided to use Master Spas over other brands for the features. The hot tub we got just has the jets and we purchased it from a rep from the company. That interaction was good. We had an existing hot tub that had to be removed so it took a few extra days to get them over to take that one out and then put the new one in. But it was fine and so far, the tub's quality is good.

The sales team was good but we had some issues with the service. Number one was getting them to answer the telephone when I called and number two was getting an appointment scheduled and actually having them come out. Our appointment kept getting canceled. Apparently, they have one service technician and he happened to be sick for a week. But since our Healthy Living tub is up and running now, we’re happy with it. It has good quality. I chose the model for its design.

We purchased Master Spas' Twilight spa because of the size and the price. The price and the discount that was offered were pretty good and we decided to go for it. Afterward, we thought we should have investigated so before it got delivered, we went online and looked at the reviews and found nothing but good ones about it. The tub has really powerful jets and magnetic therapy. Also, it’s got the filtration system that kind of neutralizes the chlorine so there’s no smell in the water. There’s no residue. It’s got a fair amount of adjustability with the jets and they’re not either all on or all off. We can change which ones we want on and how strong they are. And I love that it has a 15-minute timer on it.

It was advertised on TV that Master Spas was having a show so we went there and we liked their quality. We didn’t have a lot of space and we needed something small. We purchased the Twilight and it’s one of those triangle-shaped ones so it fits right in our area. The salesperson was really good and the delivery and setup people were wonderful. I emailed a few times to the manager about different things, setting up like getting it installed and they had to loan us a tub for it until ours came in. Then, as soon as it came, they brought it right out. The delivery person was very helpful. He discussed pool maintenance and how to take care of it since we were first-time spa owners. He gave us a lot of good tips that way.

I have the Clarity spa from Master Spas. It has the LED lighting and the music. It also has a superior cleaning system. The primary reason we went with Master Spas is the guy that was servicing my last jacuzzi for 30 years told me that the outfit that I used to have gone out of business, and that this here was his recommendation for the next best. The installers did a great job too. They were very careful and didn’t do any damage to anything when they put it in. They were very professional, cleaned up after they were done and did a short training session on how to operate everything. The quality of the tub is excellent and it’s just a great place to relax. My wife and I use it at the end of the day to just chill.

The Michael Phelps tub from Master Spas impressed me so we went ahead and bought it. I chose to get one because of the number of people that could get in it. It has a lounge and water jets and it's a whole nicer unit. The first unit we got wasn’t good. We had it for about nine months before it started to fail. It was a 2017 model and it didn’t work right, so the company brought out a totally new system. They're a very nice company. The installers were very professional. They did their job well and they did it right. My wife had an accident. She has used the tub and it has helped her back and it has helped mine, as well.

Purchased hot tub at local homes how, asked about service, assured we had local service. After delivery we found defect in shell, called local number multiple times, never a return call. Tried factory. Not one return phone calls. Kept being referred to service department. Left multiple messages. I emailed. They replied that they were so busy it would be 2 months before they got back to me. Take their quote go local. The savings are not as huge as they seem. Our local would have matched their pricing. We are moving soon and will leave spa behind. When we get settled in new house they will be the last company I call!

I chose to go with Master Spas for the price and I got the Twilight hot tub. It's nice and the delivery service was fantastic. The guy was really helpful, walking us through the chemicals. The sales team was great as well.

Most of the Master Spas parts are made and assembled in America and they have the best reviews. As far as installation, they just came and dropped the Healthy Living tub and we hooked the electricity up. The Wi-Fi module that came with it and we paid for was non-functional. The app that runs it is horrible. I took it out myself and took it back to the dealer, and they gave me a credit for it. Master Spas should find a different vendor for their Wi-Fi or don't sell them until they can improve its functionality. Other than that, I like the size and the number of jets in the tub.

After checking Master Spas thoroughly, I found that they did everything they promised and the quality of their product was superior. I got a Twilight Series product from them and the installers answered every question I had. They were very diligent and did a great job. Now, I use the tub two or three times a week and it helps me sleep and mellow down at the end of a hard day. Master Spas is the only company to go with.

I wish I had gotten some more options, but I didn’t know about them till after I got the hot tub. I bought it at a home show and I probably would never do that again. It was not a good experience for me. The sales guy gave me misleading information. He did get back to me, and he crawled a little bit because he made some mistakes on what he had told me. Other than that, so far, so good. I’m a 6’4” guy and Master Spas fits me. This is my third hot tub. With this one, you hear more noise through the jet knobs than what I’m used to. The air knobs are good, where you bring the air on to the individual areas. But the knobs for the individual areas for turning on and off jets are loud. For me, the noise of those valves take away from the sound of the waterfall feature.

I liked the fact that Master Spas had good rating and their products looked good. It appeared to work well and I dealt with a fine group of people. It has been hot and cold down here, probably more cold than hot, so I haven’t been able to get into it too much.

This is where the story starts. My control panel was dead. I did manage to talk to a tech and confirmed totally dead. I was promised 2 weeks ago they would send me a new one. Fully capable of replacing it myself, probably more qualified than anyone they would send anyway.

I have the 19D H2X Swim Spa and I like all the features. I went with Master Spas because I could see and touch the product instead of looking at it on a brochure. The people who sold it to me were cordial. The experience with the equipment itself is outstanding. But it's all the things leading up to it, the construction, getting it placed and setting everything up have been daunting. Getting it put where I wanted it was a little bit more complicated than buying something and then slapping it in the backyard, especially as big as it is. Nevertheless, I have used it less than 10 times, and everything is fine so far.

We have had an awful experience with Master Spas. We purchased a spa in May of 2019 and we've only been able to use it twice. It hasn't worked since and we've been trying to get someone out to repair. We were told during the sale that there were local companies that would do warranty work and once an issue arose, we discovered that there are none even close to us. In order to have the company repair our hot tub, we have to pay for half of the travel. This is absolutely unacceptable considering this hot tub has been barely used! Not only are we having an issue with this, but the sales person was awful. He made us feel so pressured during the sale and I felt sick to my stomach after we left. We have made a lot of financial sacrifices in order to have this hot tub and we haven't even been able to use it. I am absolutely disgusted with this business.

At the Wisconsin State Fair, a manufacturer of a hot tub had given me a price. I checked Master Spas and I found that the price the first manufacturer was double what Master Spas quoted me. I told the first manufacturer that and the salesman there wanted to haggle and told me he was gonna give it to me for the same price as Master Spas if I went and canceled with them. I thought that was pretty shady. It was nice that Master Spas had quoted me a price that was decent. The guys that were there were really nice and helpful.

I have been looking to replace a spa, and Master Spas' product is a lot higher quality piece than what I've been looking at. It has a lot more options and the price was right. I wanted one recliner and I needed something smallish to fit in the area I needed to fit it. I also like the number of jets it has and the water softener was kind of a bonus. Plus, it has two-speed, double pumps. It's just a lot better unit than what I had for the past 15 years. The installation took about a week and a half, though. I had to push them a little. The salesman said one thing and the guys in Oklahoma said another. And I said, "No, you need to get it here." So, they got it here. Now, the only thing I need to do is order some filters here before too long. Other than that, I'm happy with it.

We really like our Master Spas. It has got all the right things, especially the jets. We had someone do the electrical for us after it was installed, and it really went off very easily.

We were drawn to Master Spas with the design of their product - it's a dual lounger. We don’t really know other companies that make a dual lounger. Master Spas also seems to have a lot more modern features in terms of amount of pumps and lights. Our spa's installation went really easy, which took about an hour and half. They had the old one out and the new one in. And then, we had one small issue and their people came out the next day. They fixed it under warranty and everything has been good. Their customer service is great.

I was at a home show in Wilmington and the hot tub I saw there that I like was made by Master Spas. Then I also looked it up and I saw that they had a good reputation, so I went with them. Customer service and the installation process went very smoothly. We dealt with Crocker Company, which is the one that installed, and they did a great job. I’m very happy with the tub. The size of the tub as well as the lighting are great. I’m in New England so the heater keeps things running even in the coldest days. So, with the cover on, it’s fine. We use it every other day and we’re happy with it.

I researched and felt like Master Spas is the best. It was a 10-year process. I wore my wife down so bad that she finally said told me to buy the tub. There was a person who reached out to me by email and we emailed back and forth for a while. Then, I went to see the spa in person and bought the hot tub onsite at a warehouse. They don’t have a sales place. The hot tub has a lounger. It has a chair with jets for the shoulders, and it came with a lift and steps. I like the tub and I’ve used it every day for relaxation. I'm still very new so, I'm just hoping that the quality is as good as I’m anticipating it’s going to be over time.

I like Master Spas' quality. I like the lighting kit and the dual pumps, and it's made in America. The dealer, on the other hand, I would go somewhere else. We were promised between six to eight weeks but it ended up being almost 16 weeks. If I were to buy another one, I would go to the people that installed it. They were excellent. They called about an hour before they showed up so I could get home, and aside from their knowledge, I also like the amount of time it took them to install it. People won’t be disappointed with Master Spas.

I like the looks of the Master Spas swim spa as well as its jets and the leg massage feature. I like how the jets are organized in it. It was also a good size for me. Previously, I had a two-person model and it was like a bathtub. It was laughable if I sit in it. The new one I got has three pumps and took a five-year guarantee on it. However, it would be nice if the spa has an alarm for when I don't use it for two, three or four days which would tell me if the heating fails. That doesn't cost much and it would be a convenience that nobody else has.

I found Master Spas at The Big E when I happened to be walking around and checking all the different hot tub tents. I do sales for a living and I sell roofing, siding, and windows. Master Spa uses the same finance company that I use for work. The other spa places also used the same thing, but a lot of the sales guys didn't know what they were talking about. One guy was like drunk talking to me and he said, "Yeah, you can tell me about financing." So I told him, "I'm not gonna go with you because you don't know what you're talking about." Then, I went to Master Spa and bought from them because of their sales guy. We had to walk in and the guy was really cool. He even had the same name as me. The way he did his sales was like me too. I had to buy it from him 'cause he was the one that sold the whole thing, knew what he was talking about about everything, and was really laid-back.

Purchased hot tub in 2015. Just recently noticed small service cracks in the shell. These cracks are a long the top lip that doesn't have direct contact with water. Rest of the spa shell is fine. This makes me believe that heat caused this cracks. I called dealer that I bought hot tube through and they informed that Master Spa will not consider warranty unless 1. show proof that I used their chemicals in spa. 2. That I show proof that I had monthly water checks done by dealer. Nothing in their warranty states either of this things. I used Leisure time chemicals and have proof of that. As far as water checks. I checked water twice a week and followed all instructions needed to fix any irregular water issues. If I can't get Master Spa to cover this I'm out almost $10,000 dollars. Beware buyer.

There was a warehouse sale that happened in the market. I had done research on Master Spas previously, so I went to the showroom. The salespeople were extraordinarily knowledgeable about every single unit. They answered any questions that I had. They talked specifically a lot about the warranty and the maintenance on the unit itself. I also used one of their financing programs which was a real breeze. The whole experience was wonderful. I spoke with the sales rep for about an hour. Delivery date was set and then they called me because they were able to deliver earlier which was even more enticing and more fun for me.

I was impressed with the level of therapeutic spas that Master Spas had available. And the ones that we had been looking at had some things to it, but Master Spas combined everything with the jets and the way they were assembled and the quality that they had in it. My Master Spas worked great, and I'm more impressed now that I've used it than what it was. I have a lower back problem. I was in law enforcement and was shot and I have a low back disc problem. And the therapeutic part of it helps a lot. It’s really a lifesaver. It’s awesome when it comes to the therapy part. The sit-down seat and the lounger both work really well. In addition to that, I've had other spas many years ago, and they were always a little bit to the upkeep. And my Master Spas has some features on it like the ozone and this other part that’s on that, and it really has made the chemical treatment super easy. The maintenance is really a breeze.

We went to one of those expo fair sales, and compared to the others we were looking at, Master Spas' price was reasonable. We also researched online and it turned out that it’s a good quality company with a good quality product. So we opted to go that route. We had a little smaller tub before, and the tub from Master Spas was a much better size. Everything was designed underneath, so it seems to be much better insulated compared to the one I had. I also like the quality of the tub itself, and the layers that they use for durability. The jet features are quite good and more therapeutic than the other spa. But the spa jets are designed for a little bit larger people. My wife is 5’1” and 105, and the jets tend to miss her because of that. That’s the only issue I have with the tub. But my wife is learning to accommodate it.

I looked around for a tub and went several places. A tub from Master Spas caught my eye. And when I went to several places, some places didn't even wait on me, like I wasn't even in there store. But this guy came right up to me. I was there three times. But the third time, I went back, told him I was interested and ended up buying it. The service is real good, as far as the Lima store. They came out and installed it. I just stepped back and pretty much did nothing. They were real good at that.

I met Master Spas' sales force at a state fair, and we were in the market to buy a tub. They were super good and honest, and they gave me what we thought was an acceptable deal, so we were very happy with it. We ended up getting a hot tub, and I like the quality. But the front access door is a crappy design -- I'm not happy with that at all. Hopefully, I won't have to open it up very often, but if I did or if I wanted to check or if I was doing my own wind rising, that front panel is horrible to work with. Nevertheless, overall, it is working perfectly.

We got a hot tub from Master Spas. They are very professional, and we already had one from them previously. We, however, already broke a knob, so that is a little concerning on our part. Nevertheless, its cost and its quality are both fair.

Master Spas had a big event and the salesman was very knowledgeable about his product and we had a nice conversation. We liked the way the tub we got looked. It was the size we wanted and has good features, like the waterfalls. The quality is also great. We had one problem and those doing the repair were almost 80 miles from us. But they came right out and fixed it at no charge. They had really good service.