Master Spas Reviews

The initial customer service was wonderful. When we were buying the spa, they wanted to do everything to please us to write that check and give them the money. Unfortunately, once we received the spa, it was not a good experience. There was zero communication. They don't respond to our text messages, calls, or emails. We referred three different people to them and we were supposed to get referral things but we haven't got anything. We did not get anything we were promised. But everything about the spa and the way it's built is good. We like it. Master Spas could build some kind of step in it though.

We researched and looked at many different tubs and we felt that Master Spas has the best overall value and quality. We stopped in one day to the local store and we were kicking tires and happened to find one that we liked. We liked the price. So, we went ahead and purchased it. We didn't want it until our deck was completed in the spring. So, we purchased it in December, and it was delivered four months later. It has excellent quality. I love it. I'll recommend Master Spas to anyone who will listen to me. It's fantastic and it's one of our best purchases. We use it every other day.

My mother's hot tub was 20-some years old and I didn't really wanna repair it again. They just don't last forever and 20-year-old plumbing is not easily repairable after a while. So I just got her a new one from Master Spas. I got the smallest and nicest one they had. Other than the one jet that keeps breaking every four months, I like the thing. But they keep giving me a new one about every four months. They're $40-some each. So when the warranty is up in five years, I'll be pissed having to spend a couple of hundred bucks a year on a badly designed part. Otherwise, it's a good spa. But they're hard to get ahold of sometimes. It was also pricey.

It was easy to purchase the spa. It seems to be a good quality spa. I haven't had any problems with it.

We looked at a number of companies and we were going to go with Royal Spa. But the salespeople of Master Spas seemed upfront about things and they didn't seem to be shady. The size of the tub was good for us. We wanted not a huge one ‘cause it's just the two of us. I also liked our ability to finance it as well. We needed instructions on how to treat the water when it wouldn't become clear. We called them and got help on what we should do. Also, for the programming of the remote for remote access, and wireless for your phone to control the temperature, we ended up with somebody that supports the wireless aspect of it. They were very good and knowledgeable. I bought an extra cover for it for the winter. My concern is that that dark cover may fade over time in color, so I bought another but it hasn't. But we only had it for a year now.

The delivery and set up was pretty quick. The guys that installed it weren't real informative. But that was not considered their job to inform. I'm happy with the quality of the product. It's a good product. I've had a couple issues where I felt like something wasn't working right and customer service was on it. They came out of here, looked at it and took care of it.

I found a local dealer of Master Spas and pretty much did everything through email. They used a third-party delivery/installation and the quality of the job that they did was excellent. The only thing is there is a Master Spas video online on YouTube that discusses the construction methods and I bought my tub believing that the frame was made out of metal but the frame of the tub that I have is wood. To me, that was quite a disappointment, especially considering the price paid for the tub. At no time was I told specifically that my tub had a metal frame but the advertising video online very specifically talked about how Master Spas are different because they have a metal frame.

Somehow when I opened my tub, it was broken. We saw Master Spas at a trade show and I liked the gentleman that I spoke to. Master Spas Tub has good quality. But they need better customer relations.

We wanted a swim spa. We purchased the Trainer 19 D from Master Spas and they had the divider walls. We liked that they had the pool and the hot tub to be separate temperatures. However, we had a crack in the spa and we're in the process of figuring out how to handle that. We had some differing opinions on a couple of things, but it seems like they're figuring out a way to make it right.

I heard about Master Spas while I was working up in the Fort Wayne area and then saw them at a home show. I liked the customer experience with them and they were willing to deal with the price range. The rep was very professional and polite. I got the Twilight series and it has multiple jets and seven to eight seats. It’s very comfortable, fits my family and us well, and is a clean-looking spa. It looks nice in the area that we have it so it runs efficiently. It’s very good quality. We use the spa about twice a week at this time of the year until it starts warming up again. We don't use it very often when it gets hot out. I would recommend Master Spas highly. They’re very quick to respond to anything that you need to get ahold of them for.

Master Spas have the dual temperature, which was why we decided on them. The salesperson was nice and wasn’t pushy. We’ve had the product for a year and five months and the quality has been good so far. We've been happy with Master Spas.

I was impressed with what Master Spas offered and I'm most interested in the swim spa. My sales team was very responsive and they have helped me out when I needed it like filling the tub and what needed to be done when the spa was first delivered. They came and helped me turn it on. They made sure everything was running correctly, showed me the chemicals and brought me additional chemicals as well. I have been very satisfied.

I bought a Master Spas hot tub for the size. It's 8x9 ft, and they were real informative when I bought it. The only thing that I don't like about it is the cover. It holds water and sags in the center so much, and it's always done it. It should have a little bit of crown to it so that water would run off it and not sit on it like a puddle. It's almost like the foam slipped at the wrong direction. Before they put the cover over it, instead of having it where the crown will be up, it crowns down. I'm hoping this winter, if it gets some snow on it, it won't cave in and fall in. It's kinda hard to keep that water hot if there's ice in there.

My experience with Master Spas was very pleasant, and low-key, and we were interested in it. Our hot tub had quit. It was time to start shopping for a new one and this one was very similar to the one that we were replacing. The young men who delivered it were super great. They were nice and friendly. Just did a great job getting it put in place. We love the tub. We use it almost every day. However, there were small technical issues post-setup. The rep from Master Spas was absolutely fantastic in helping me navigate some of the wiring and technical issues because we did the wiring ourselves.

They were more than helpful in getting everything set up and making sure we understood everything and in communicating after the fact about questions that we had. They've always been very, very attentive to our needs. When the installers came, they were here and gone within less than two hours. They told us how to run the tub, start to finish. It was a very good experience. I like the warm and relaxing feeling you get from being in the tub. We can set the temperature where we want it. We can set the water speed where we want it. We can stay in it as long as we want to. It's just wonderful.

We saw Master Spas at a spa expo and we liked it. My purchase experience was fine. They came, they delivered it, set it up, and it works great. It's a good hot tub. I just had it winterized and that was a good experience. They drained it and they blew out all of the tubes so that nothing would freeze in there. They did a good job and were very helpful.

We were looking for a hot tub. We were able to buy the hot tub on the spot right then and there at Master Spas. It was straightforward and they delivered it the next day. Delivery and installation were very professional and easy. They explained everything as they were putting it in, and gave me the rundown of what I needed to check in on. They did an outstanding job of that. The product has been great and we're thoroughly enjoying it. So far, the quality has been great.

Master Spas gave us a price and it was acceptable to us. So we purchased from them and the process was easy. We bought the LSX 700 which has jets and every other feature that every other hot tub has. It's a good quality spa and it's a relaxing alternative to relaxing in different ways. It's comfortable and fun.

I went into this purchasing experience with great excitement and personal research. This has become my single greatest buyers regret of my life. Do not purchase a Master Spas product. Rust, filtration issues, poor support, and lackluster education post purchase. My unit is 11 months old and has rust at every metal/chrome fixture. I have a 2008 ski boat with zero rust. Both are built to be in water perpetually. I have been informed rust is not covered under the warranty and will need to add additional cleaning services to my routine. I am constantly having my water tested and adding/updating chemicals. he pool is never balanced. I have emptied and cleaned twice in 1 year. The swim lane/current is incredibly narrow and as an experienced swimmer and triathlete, I find extreme difficulty in maintaining angle/alignment for a consistent swim. Again, do not purchase a Master Spas product.

The best purchase I have ever made. It takes care of all my needs. There is a seat for everything. You can sit in every seat and when you're done you've had a whole body massage. The filtration system is also fantastic. I get out and feel softer and I don't smell like chlorine. I highly recommend a Master Spa.

I've had Master Spas for a year and a half now and so far, it's been good quality. Mine has the lounging seat, and I have two pumps, LED lighting, 45 jets and all the special stuff. I had one little issue with one of the dials, but the local store took care of it for me. However, the only issue I have is with the local dealer and trying to talk to somebody about maintenance and chemical use. I had to learn all that on my own. There needs to be more on-site training at least, or have a telephone line we can call. It's not just what chemicals to use, it's how much to use. You have to be a chemist to understand it. And it took me a good few months to figure that out. I felt like I was left on my own to figure that out.

Master Spas did a good job. Great quality tub.

We went to some event at the Downtown Mart, a small event in Dallas and the Master Spas guy did a really good job at talking to us and sharing the warranty and the features of the Master Spas. They've also been selling them since the very beginning and that made us feel good about it. We purchased the one with the bigger motor and has a bigger room. We like it a lot and we enjoy it. Muscle therapy relaxes us. All the things that we need in our life.

We're happy with our Master Spas hot tub. It has jets and lights, and the only small downside is it's a little louder than we expected when the jets are on. Some of the knobs are a little hard to turn as well. We had to have a control board replaced on our hot tub, but it was under warranty and the process was easy. We just contacted the store and they took care of it.

We went to one of Master Spas’ little sales up at the airport here in Kansas City. We looked at some of the reviews and we liked the quality and some of the customer satisfaction reviews. We purchased the Twilight Series, a hot tub. We're satisfied with it. It's simple and easy to take care of, and we are impressed with the quality.

Master Spas had a tub ready for us and the price was good. They were also easy to deal with. If we were needing side ideas, they had people. They kept us in the loop and gave us people that we could find the information from. We got the swim spa (Trainer 18) and I'm glad we went with their advice. If we were doing it and we were gonna do the swimming, that if we weren't super strong, the upper brands would slam us into the back with it. It's pretty tough swimming on the one we got and I don't think I would have needed anything stronger. I think it would have just knocked me back into the back of the pool.

We had one minor leak thing from a pump that someone came out and fixed it free of charge. Overall, the hot tub seems to be great. I try to use it before bed so it helps me sleep. Feels great. Very relaxing. Very good product. You get what you pay for and you do pay for it. If you will use it a lot, I'd recommend it.

We really like our spa. We like getting in there and relaxing. I've got one drawback but it is not against Master Spas. It's the industry. I'd like it to be a little hotter, and that temperature has gotta be regulated. It's 104. I want it to be a little bit more. But once you stay in there for 15 minutes to cycle it, you get your effect of it and it does the trick. I've gotten in it in the middle of the day when it was still hot just to get some relief. We're getting in it at night before we go to bed and it is the same lot. We sleep a lot well. Overall, it was a good deal and we had a good experience. We had a learning curve. Anybody's gonna have that about the chemicals and getting it right. I’d call them and they’d help us out.

I ordered some chemicals online from them and new filters. They had in stock that meets the criteria of what I wanted. They came in the mail timely and it was fine. We love the quality of the tub, too.

I've been very happy with our spa from Master Spas. The salesman was very helpful and friendly. It's just I was extremely unhappy with the delivery. When the crew came, they wanted to know where they could leave some large pieces of cardboard and also a large wooden crate. I said, "No." The delivery guy got really upset with me. He said, "Well, we leave these here all the time." I said, "I don't care. I get deliveries all the time and people take their stuff." "Well, Amazon leaves their boxes and stuff." I said, "Well, you're not Amazon. What am I supposed to do with a big wooden crate? "If I didn't have a large vehicle, how am I supposed to get that to the dump and then pay to have this stuff dumped?" He got really pissed with me that he said, "Well, people take this stuff and they do this with it and do that with it." I said, "I don't care. I don't want this stuff."

I was pleased with the quality of Master Spas. I hear about them at the Atlanta Spa & Leisure. They came out and set it up. I've had it for about a year now and I use it daily, once to twice a day.

We got a six-person, fully jetted spa. The only thing we didn't get was the radio. It's a very nice spa. We've had it for a year now and everything seems very well. The only thing that we noticed was the pillows at the seats are starting to bubble from being left in.

Master Spas has a good salesman, and it was a little bit different construction than what I had been exposed to in this area. The installation was very professional and quick. I've had to slow down on the use of the product. I was using it three times a week, but I have a knee problem. I sprained it. I can't get in and out of the tub. So, it's been about two months since I've used it. I like the jets on it. It's very helpful when you have some resistance.

I liked the spa because it has a lot more jets and it hits all the right spots that I need. I use it about once a week at least. It makes me feel great. So far, I love its quality.

Master Spas brought the spa to the house. We had to hook the electricity up to it. I had to call one time. But everything went well with that phone call. They've done a very good job. The spa is worth having. It would be a good idea to get one. The therapeutic jets are nice.

Master Spas is a quality product and easy to work. I like it. Also, their salesmen and everybody were good. They delivered the spa on time.

We went to some kind of convention and it was for hot tubs. We were looking at all the different ones and the Master Spas was the one that really stuck out to us. We've had it for a couple of years and we love it. We have the lounger and we have four different seats that you can sit in. It's got the seat on the bottom where I can turn the different knobs for my feet. I have neuropathy in my feet so it helps out. I've also had neck surgery and it helps out my neck. It's very therapeutic and it's great for like when we play pickleball and if we're sore. You get out and feel like a new person.

We chose Master Spas because they had a reduced price and their price in general was an acceptable price. The quality of the spa is very acceptable. It has a swim setting jet where you swim against the jet. It has two motors for that. Can be very aggressive. Additionally, it also had jets in three seats and that was a big selling point to us. The digital settings for temperature and maintenance were also very appealing to us. I'm very satisfied with it.

They've been great. Any time I need anything from them, they tell me what to do by phone or a message. The quality of the tub is great as well.

Spa has worked well for 3.5 years of daily use. Had to replace the control panel just out of warranty (LED screen quit working), and there was a leaky fitting where pipe dope was used to accommodate for an ill fitting union (poor workmanship). Overall, very good experience so far.

Master Spas came out today and replaced the display monitor.

Our spa is very nice. It works great and has the power I need. The only complaint I have is the spa cover is already deteriorating. I would buy the spa again if I needed one. The Jett's are strong and have several settings which makes it very easy to use.

We purchased the 7.2 at the Wisconsin State fairgrounds for one of “Sales”. The help was great! Paperwork went through for us very quickly. Install was timely and the service provided by the installation team was went through the process of getting started with detail. Electrician came later and then rest of it went smoothly! Then basically did not hear back from any rep on how we were doing or if we have any questions. The store close to us did not have a lot of info either. Except a woman who was helpful. I used videos to get info that helped better! I could go on.

Very pleased with our 19d swim spa. Enjoying the “current” to swim against and the hydrotherapy for achy joints. Wonderful to have this pool/spa right off the back porch, hoping to keep the snow off it for winter use! Looking forward to years of use.

I love the regular emails to keep me on top of maintenance etc. The hot tub also works great. I have had hot tubs in the past, the Master Spas experience has been superb. I have had no problems with the hot tub in the almost 2 years I have owned it.

The quality of this spa is TERRIBLE. Two of the panels warped within one year of owning the spa. They sent new replacement panels, but we had to pay the labor for someone to install the panels for us. And after eight months, you can see the rust around what they called stainless steel. The warranty is worthless! Each time we had issues, we had to continue to pay a fee for them to come out. This is the worst spa we have ever owned. it’s a shame that a company does not stand behind their own product. Never purchase from this company! Phoenix Spas was the company we purchased the spa from. Check the photos below.

I have called numerous times left message stalked with people and still no calls back and no one come to help so sad I went there. They have truly been no help our hot tub has had numerous issues. The wood paneling falling off, just dropped it off didn’t help us at all not level or anything, we had one of the turn off valves that actually went flying off and could have killed someone no help ever.

Seemed to respond in a caring way to my negative experience. I appreciated that a lot.

We are very happy with our spa. We had some problems with cloudy water at the beginning and with the help of the maintenance team were able to work it out. We have one light that is out of sequence and when trying to repair it required that the entire wiring housing be changed out, that is something that needs to be considered when placing your spa. We also had to replace the cover because the cover handle broke. Master Spas of Boerne is very responsive to issues and Lonestar Spas, their maintenance team, has been very helpful. We use our spa ALOT, according to the team, and we are very happy.

The people from Masters Spa were representing other type of hot tubs at the expo in Daytona Beach but the guy that sold me the hot tub was very nice. He was quite in knowledge of how everything worked, and he explained everything to me. It was the first time I was going to buy a hot tub and he helped me out a lot understanding everything. The tub has been excellent.

My experience with Master Spas was fantastic. As far as the dealer, I wasn't greatly happy with them. There was no real good communication and delivery got pushed back. It didn't really have anything to do with Master Spas in particular other than the dealer. The spa is wonderful. I use it every day. As far as the service department, I've had a few issues but they were taken care of immediately and they honored their warranties.

I gave the Master Spas rep a deposit on a smaller unit, I drove out of the building, I turned around, drove back, and for a $500 difference, I got the bigger unit. Everything is good about the spa. All the features that I got with it or what I wanted are fine. I was indecisive about a lounger. With my sales rep's experience, he said, "Definitely get a lounger," which I'm happy we got. We like the foot jetting and LED lighting. I didn't get any kind of music because they just break. I put a Bluetooth speaker outside. That was something that might have been a problem in the future of it breaking. I love the waterfall.

Master Spas was having a hot tub show in Greenville, and we happened to pop in there and it was a really good deal. The salesperson was the best. We got the floor model. They gave us a really good discount just for getting the floor model. We've been using it for almost a year now and it's good. It's been very easy to keep clean.

I haven't been very satisfied with Master Spas. is it the point where I'm just going to cut it up and throw it to the street? No. But I probably will never buy a Master Spa again. I've owned many different spas. There is a foot jet in my spa. Only one. I can't tell how many times it has been replaced because it would snap off at the threaded end of the jet. The folks at the spa store in West Palm have replaced it under warranty. A $20 part. The new one is still made the same way as the old one, so there's no improvement in it. I don't touch it. I just keep my feet on it because that is what it is for. Three months in, I found it floating on the top of the spa, and I called Master Spas and told them, “Ship me another one.” We did that.

The delivery of our Master Spas was very good. They taught us well. They came out with a good setup. The quality is good and it's very simple. There are not a lot of buttons to push and maintenance is good. We're in our 70s and it came with a roughed-up surface, which makes getting in and out really easy.

The quality of the Master Spas is good. My purchasing experience was fine as well.

I got a swim spa from Master Spas and so far, so good. When they delivered it, there was a little issue and they replaced something. When I inquired with somebody about how I would go about winterizing it, they were able to put me in contact with some local people who could do it.

I like that Master Spas builds their spas here in Fort Wayne, Indiana. The spa is good except for the outer casing. They warp and get loose. But other than that, it seems quality-built. I'm happy with it.

I like My Master Spas hot tub. It seems to be a better quality than the one I had before and it uses less chlorine. It has lights and all the jets as well. Each seat has a different type of jet that hits you differently.

I'm very happy with the quality of Master Spas. They were being sold through Ace Hardware Pools and Spas in a local area where I have it.

Everything we read on the Master Spas hot tub seemed to be that that was where the most value was. We bought it from a showroom down towards Dallas, Texas and the salesperson was great. I really like the tub. The only thing I don't care for right off hand was when electrician put the cover back on for the front side, it would have been nice if it had an actual grommet in the system so they don't pull the plastic apart because it broke my plastic on it.

I first heard about Master Spas from one of their events that they have at Statesville Park. They were very close and very convenient for me. I purchased their largest model, non-swimming hot tub. It has a higher number of jets, the size of it was ideal and it checked all the boxes for what we needed. The quality is good and the purchase, installation and service were all easy, which was what I liked about them.

I was at the 2024 Indiana State Fair and Master Spas was there so I went in and talked to Shane about a tub. Came back after a couple days and talked with Shane again about the same tub that was on sale. Decided to get it and put 2k down on August 7. Couple weeks later Master Spas called to get the rest of the money for the tub. They called and talked to me multiple times that day and even answered the calls I placed with them. As soon as I bought the tub there was no more communication. It was like no one wanted to talk to me. I place many calls for delivery and no response. On September 16 they called me out of the blue and said can they deliver that day and I said yes.

I would say that my experience with my swim spa is been great with some problems in the quality of the product, like the mat after four months started to come off, but with the warranty I was able to replace at no cost. The spa also came with some exercise equipment like the row poles that starting to lose the grip. But the spa it self is been a great use specially for me that I been using it for my back and neck therapy. Thank you Master Spas.

Master Spas did a good job. We've been happy with them. They get back to us. Three guys came in. They installed the spa. They had a tight area to get in, but they set it up. We thought we had a problem. We had a representative that came out and looked at the spa. It was something stupid that we have been mixing. The spa is expensive, but we've been happy with it.

I liked what I read about Master Spas, where the spas were manufactured and how they were made. The side panels are starting to warp, but that sounds like a common problem with that material. We're impressed with the spa.

However, a circuit kept blowing, and they walked me through some things on the phone. I have a service call in for them to come out Thursday, but for some reason, the spa started working again. So we're just waiting. But, they were very responsive and right on it.

We were at the Home and Garden Show and saw that Master Spas had a display there. We liked the smaller triangle and the position of the jets and thought that was very interesting and we started talking to them. I also liked that they're local in Fort Wayne. We're in Ohio. So, not too far away. The gentleman who was the sales guy was very informative about the product. What I like about the 240 that we have is the positioning of the neck jets that they're up higher and there are four of them. There's a lot of power for those. It's also adjustable to be able to hit the spot. However, as soon as I filled it up, it started leaking, and it was in the wintertime. It took them about a week to get back in there. Somebody forgot to tighten one of the connectors to the motor. But after that, I haven’t had any problems. They were very cooperative and communicative when I had the issue.

Master Spas was having a warehouse sale, and that was where I bought my spa from. When I bought it, the process was really good. I had some issues with my spa and they've been helping me. They didn't give me all the warranty I thought they should, but they've been helping.

I got the six-people spa from Master Spas. So far, it's good. I enjoy it 'cause I use it almost every day. I'm getting the relaxation out of it and it's helping with my knee and back pains.

We like the size of the Master Spas hot tub because we have a large family. It's very well constructed.

There was a spa sale going on in our town one day back in 2015 and my wife and I went and started looking at spas. I did a little bit of research and I liked Master Spas’ good reviews and the quality of their workmanship. And about 99% of their stuff is made right here in the USA. When we ordered our first spa, instead of sending it to us, the dealer put it on their showroom floor and sold it out from underneath us. So, we had to wait an extra three months and it took us half a year to get our very first one.

We love the quality. My wife has rheumatoid arthritis, so we use the spa for her and it works great. I'm completely pleased. Everything's good.

We went to a spa show and some Master Spas reps were there. The people that we talked to were very friendly and we trusted them. We decided to purchase their spa and we love it. I try to use it every day. It's really a comfortable and relaxing spa to get into. It's easy to maintain, too. Aside from that, every time I call or email Master Spas, they're always very helpful. The answers they give are great and they're really quick to respond.

I had to spend another 2,000 on electrical because the spa that was here when we moved in was a smaller spa. When I bought the new one, Master Spas hooked it up to the wiring that the old spa had, and it didn't last three months and it all went out. So I had to get all new wiring and a new fuse box put in. That took most of summer before I could get electricians out here. But then they didn't put the cover back on it right. It's the cover that covers up the mechanics of the pool. They put it on a crooked angle and mice got in there over the winter and chewed a bunch of it up. When I found that, I made them come back and fix that cover back on right and they did that. But I had to pay for that.

We were looking to buy a spa and a friend of ours had one of the swim tubs from Master Spas. We started to do some research and realized that they're one of the better products out there in the market for our needs. We like that the size could accommodate four full-size adults and the location of the jets. They're not exactly swappable because you have different size slots whether or not they will fit into a certain spot. They've got three different sizes in our spa - a large, a medium, and a small jet. The small and medium will fit in a large slot, but the large won't fit any place else and vice versa.

Master Spas is fantastic. They gave me a good deal and did a good job for me. They're now helping me move the tub to another place in Texas. They're really good people. Any time I call for a question, it gets answered. They’re very helpful.

I have a Caldera spa for 20 yrs. Loved it.. I got the Master Spa twilight, we've had it 3 months, can't get the water to clear up. I've tried everything. The test strips show good but the water is murky and greenish, not inviting at all. We've only used it 4 times. Dont think their filter system is that good. Wish I had my caldera back. This water issue makes me want to give the thing back and get my money back. That's for sure. Guess I'll drain it and start over

Masters Spas had one of the better warranties and they had better customer service and support. I had a wonderful sales representative who gave me all the information that I needed to make an informed choice. They walked me through the entire process and connected me with contractors that would be needed for the slab and the electrical work and everything that was needed. I chose the Challenger 15D because it would give you a little extra space. The water pump versus air pump gives you a more natural swim experience. The spa is phenomenal. My life has just been extra hectic over the last couple of months, so I haven't been able to use it very often. But normally, it's at least two times a week.

The delivery process wasn't as smooth as I thought it would and the understanding of how things were wasn't as smooth as I thought. But before then, my experience with Master Spas was fine and the product is great quality. I'm enjoying it.

I like Master Spas. They opened a store up here since we bought our spa and we've gone in there to get chemicals. Their reps have been great and we've had no problem.

I have the Swim Trainer and the only thing I don't like about it is it consistently rusts. They said that's normal. But I need to go out there and clean it with the lime-away stuff, which I don't think, for all that money, the parts in there should be rusting. Also, all the handles inside the spa are rusted. For $30,000, I shouldn't have a product that rusts. It has a cover over it and there's no importance for them to do it. They're expecting me to consistently clean it off.

There was a sale going on and Master Spas was in town for a week. I went in and looked, and I liked what I saw. The price was a little bit high, but everything's high right now. The tub's quality is all right and their team wasn't too bad. It started off as a dog and pony show, but they finally warrantied some parts that were under a year that needed to be replaced.

There was a hot tub tent sale in my area with a number of brands, and after looking around and speaking with the different representatives and researching all the features, warranties, technology, I settled on Master Spa. They had a variety there, and the ones that weren't there, the rep explained via brochures. He was knowledgeable. He had been working with the company for some years, according to him. He was able to answer my questions, some of which were technical.

We bought our spa at an event at the local fairgrounds. We paid 35% off of advertised retail for a Clarity Series 6X6 (7 person) tub. So far we are pleased with the operation and quality of the build. We owned a Coast Spa for 15+ years bought from a local dealer as a demo. The Master Spa is obviously more modern and low maintenance as the exterior panels are laminated plastic instead of wood (no staining needed). The cover is feather light so we don't need a cover caddy. We empty the spa for the summer months as we don't use it in the hot weather. Every fill has gone just fine and operation has been flawless. Would buy another one but hope not to have to for many years.

My concrete contractor was very busy and just got the slab poured. That day at noon I called to schedule the 2nd move, employee, was busy with a customer and would call me back. Called back 10 minutes before close and employee was still busy. The next day I called again and finally got thru. Scheduled a week and a day out at 3 pm. Electrician would have to make 2 trips if he couldn't be finished by 3:30. Luckily the movers were 45 minutes early and the electrician finished right at 3:30. It would be nice if the paid for equipment would get better service than no call back in 24 hours, and the customer had to call 3 times. Picture 1 is the storage location and 2nd photo is in location.

Greg and Cheri were not pushy, but very helpful. They had a couple of spas set up to help us make up our mind. We swam in both of them. They answered all our questions and were very straightforward, which is the best way to do business. They kept on top of the delivery and helped us the whole way through. I still ask questions and they still answer quickly. I highly recommend dealing with Greg and Cheri with Master Spas. You will not regret it!

The buying experience was good. We got a great deal on it. But I'm a little disappointed because Master Spas did not stand behind their product. I've got an exercise mat that's attached to the bottom of my tub and it's coming up, but they won't do anything.

I'm older and I owned spas back when they were made out of wood. They had the fiberglass shell but the outside rotted. Then life evolved and now they have these plastic wood-looking products so nothing rots and it lasts forever. There are only about five things in a hot tub. There are pumps and a heat pump, and the thing to make the water warm.

My experience with Master Spas has been phenomenal. I like the seat where I can sink deep and it gets my shoulders, back, and legs and I went with the TS 8.25. Then, one of the jets broke and they sent me a new part within the same week that I called and told me if I had any questions on how to repair it, they would walk me through it. They also referred me to a YouTube video and it was really simple to do it. Everything's good.

I love Master Spas. It's nice. It had the more massage therapy ones that I wanted. It has two motors with it and all the extra jets. Using the spa has helped with my muscles. It's a good product.

I was working out at the gym and I was using their pool every day, and because of their chlorine, I was having an issue with the water. So I was looking for something for myself for working out in. I wasn't sure if I was gonna go with a pool or a pool spa. My husband and I were looking around and agreed upon the Master Spas pool spa. Because this way, you can enjoy it by just sitting and relaxing in it, but at the same time, I can use it for working out. The reps were great. They helped me out with any questions and fulfilled all that I needed.

We love our MasterSpas. I like everything about it. We are a family of three. We like to swim and exercise and enjoy it. It can also fit more, but we sit comfortably. I will recommend it.

The installation team did a nice job helping to position our spa in place. The spa has worked very well for the 4 months we've had it. I have swum with the jets for about 30 workouts with no issues. I do recommend using the swim tether though because it is much more stress free not worrying about staying in the center. Plus you can swim all 4 strokes much easier. Our whole family enjoys the Spa, along with friends that have used it. We are so happy we purchased!

We have a MasterSpas Getaway that we purchased 2 years ago. This is our 2nd hot tub - the first one was a different brand and it lasted about 11 years with only 1 service call. This one is nice and fairly easy to maintain the chemicals - we live in north MS. Temp stays stable-of course it will begin to drop once the top is off but that is to be expected because it is 110v. Not really a problem for us. This week it began to leak and it was difficult to find someone to work on it. Thru research we found a local repairman who was great. The leak was due to kinked tubing in the middle of all that foam insulation.

The Master Spas Hot tub is great. The local Aqua Spas company that sold the hot tub is not a good company to work with (Colorado). They have horrible customer service. The Spa works great, it's very enjoyable. It is made very well.

I got the H2X from Master Spas. It's 8 x 12. It's just my husband and I. We enjoy it. When we first got the spa, we had some issues. Master Spas lived up to the warranty. The dealer came out and fixed the issues. The only thing is in the summertime, they're very busy and you do have to wait. They said it would be two weeks, but it was three weeks. When they came out, they fixed the problem. They got in touch with us or when we called, they put us on the schedule and they'd come out. I'm very happy. So far, so good. It's been almost a year now and it's been worry-free.

Master Spas offered us a good deal. We got one of the swim spas. One end of it is like a hot tub and the other end is like a swim spa. It's 15 feet by 8 feet and it's the taller version. It's around 6 feet tall. We were looking at one that was one of the shallower ones but when we got to the expo, we got in one that didn't have water and was able to determine that we wanted the taller one for our purposes. The spa operates well. The cover is easy to lift by yourself. The graphics are not up to date but the controls are nice. It's also got some sort of filtration system that makes it easier on chemicals so you don't go through quite as many chemicals.

I started doing my research on swim spas and came across the Master Spas brand. I couldn't find anybody local that handled them. I contacted Master Spas. They said the North Carolina dealer is in Waynesville, North Carolina, which is three and a half hours away. I thought, "That's a little far for service." But I contacted them. They were great. And a place called David's Home Entertainment did a great job. They walked me through all the steps for installation. Found a local contractor to handle the slab, the electrical, and rebuilding a deck that I wanted around the spa.

The Master Spas is relaxing. It helps the soreness of the muscles. The disadvantage is just in the design of the tub itself. A lot of things I don't care for. I didn't pay attention when I bought it. I wish I would have. I don't like the big valve that you have to change. You can only make either the back or the front work for the jets. I don't care for that very much at all. You can't have all four jets working.

MASTER BLASTER FOOT JET. THIS REVIEW REFLECTS AND EVALUATES THE MASTER BLASTER FOOT JET ONLY. First, let me say I have been a loyal and satisfied customer of the Twilight series for over 20 years. The customer service and product has done me well. I recently moved and replaced a 6.2 with a 67.25 because of space limitation. I am obviously happy with the twilight series as I had options and stayed with this model and company.

It appears this purchase was a mistake. In the interest of brevity, I will skip the issues associated with the purchase and delivery. There was miscommunication, delays, and errors. I believe it was finally delivered in February, 2024. I am about to have to refill it for the fourth time since I got it. Of course, each time I have to add a new treatment of chemicals. After the first fill up all of the pads that are stuck to the steps and to the bottom came off. I had to drain it and dry it out so the pads could be replaced. I refilled it. Next, the hot tub sprung a significant leak and somehow this leak was also causing water to drain from the swim area. Since I was leaving town, I decided it was best to drain the swim area all at once, before I left so that I would not have a constant dribble.

Master Spas fits all of my needs. So, it seems like a good brand. It's a fair price. Everything has gone smoothly and getting it there and setting it up was great.

I've been looking for a spa for some time. Master Spas was having a sale at one of our convention centers. I called in to speak with a representative about it, and I ended up going in that same day. When I spoke to the sales rep, they explained to me who Master Spas was, and prided themselves on the quality of their spas and the therapeutic attributes that come with it, and they sold me on it. I did a lot of research on a bunch of other spas. The fact that it's all American-made is nice and knowing that if I ever do need parts, they're here ready to go.

We had been to a couple of local dealers who were doing a Master Spas manufacturer promo thing that some friends of ours and I went and checked out spas and liked what we saw. We wanted something that had the lounge seat in multiple areas to sit and appearance. We had some color options that fit with the color theme of our exterior of our house and interior material, color, et cetera. That was a perfect combo for us. We like the chance to wind down at the end of the night or on the weekends. The wife and I hang out in it and kids every now and then come over to use it. No real downsides other than taking care of the water.

I was doing research on whether or not I wanted a continuous current pool or a regular pool. I did a lot of research online and ended up deciding that I preferred a Master Spas. They were bigger and they had the spa end and the swimming end. We have the 19-foot swim spa and it's terrific. There's a little more space than a regular hot tub and it gives a diversity of temperatures and still be able to entertain in the same way you would if you just had a hot tub. Also, we have the changing color lights and it has the exercise ability to work on your upper and lower body parts. It's very relaxing. I tell everybody I really like it. It's a lot less work than a regular swimming pool.

I love Master Spas. Their product makes me feel more relaxed and I'm thinking of buying some in Turks and Caicos.

Received poor guidance on placement of spas that makes it very difficult to maintain the spa. Found this out After it was placed and filled. Also were sold that this spa does not use near as much chemicals as a pool. WRONG. Uses a lot of chlorine and a lot more maintenance than a normal pool. Very dissatisfied with Master Spas and maintenance required. Plus wireless connection is not included in 2024????

We have had a terrible experience with Aqua Spa in Ft Collins, Colorado. Even with this being our 4th tub with them, getting truthful answers and support, including return calls has not happened. For example, the rubber top to each step has shifted and getting any response to our request for assistance hasn't happened.

I've purchased 3 hot tubs in my lifetime! This is the worst! No customer service, went thru 3 sets of filters the first month, no service tech anywhere in this area, 15 plus broken jets (they did send some replacements but not the same as the ones that broke). I wanted to return it, but they said no. Bad experience for us. I hope others have faired better.! Thanks.

Delivery was delayed. Delivery, set-up, and instructions was atrocious. And now warranty requests are being ignored. Anyone that now asks about our swim spa is being told it would be great if it were working and if we had better manufacturer or dealer (Atlas Spas, Plano, TX) support.

Bought my first Master Spas in March. In less than 3 months any metal plated parts that are not in the water have rusted. Extremely disappointed, I have called parts have been replaced and those parts have also rusted. Review a California Spa and the one I reviewed has no chrome plated parts.

Overall, we’ve been very pleased & impressed with both the product and with our local service. Delivery and setup was quick and flawless. We’ve been enjoying our spa for over 6 months now and can say that we are truly utilizing and enjoying it. Both my wife and I have set up exercise programs and find the spa to be a perfect way to stay in shape. Two things that could stand improvement: When a consumer spends this much on a product, It shouldn’t be asking too much to receive a PRINTED product manual, specific to the model purchased! The MasterSpas videos are extremely helpful, But, they are frequently too generic and too long. More short, specific programs would be greatly appreciated, especially for exercise programs and ideas.

I am thrilled with my swim spa. I am 61 and the model is perfect for relaxing or exercising. If I were 10 to 20 years younger I would have gotten the trainer model for stronger resistance but at this stage of my life this is truly perfect. It is working exactly as it was described and I expect to have this spa for the rest of my life and I intend to live to be 100. That might be a bit overzealous but I truly believe with proper maintenance this spa will last and last. I researched and waited and waited before I made my purchase and would buy again instantly. I love it! Thank you, God Bless. LaVern

Everything about our spa is positive. The problem is due to personal circumstances (not Master Spas') we are yet to enjoy our spa. Our spa mounting place damaged and required much rebuilding. My wife is also recovering from cancer, which has put priorities on "our things" first. We should be ready to install soon, and are looking forward to many years using this QUALITY spa.

Great spa. I have greatly enjoyed the swim spa. However, Placed a request for service way back in 1st quarter for LED light issues. Have heard NOTHING from service. It is not fixed. Can't give a high rating when there is no support.

This spa was twice the price of others I have bought and it is worth the money. The jets are strong. It is very adjustable. I don’t like the swipe requirement to open the controls. The heater is slow to heat but that is not a big issue. The best feature is there are no quality issues. It is trouble free.

My call for service on my hot tub not maintaining temperature was met with nine days of silence. I finally re-initiated contact and spoke to a salesman who said he was helping me out because the maintenance department was so understaffed. Finally received a call from Maintenance a few days ago Saying they would call me on the fifth with the time for my appointment on the sixth. It is now 420 in the afternoon on the fifth and I have heard nothing. Yeah, they had the audacity to charge me $160 to come to my house to take care of a tub that is still under warranty? I also texted Matt who supposedly runs the department and got no response at all. This place is beyond bad. Had I known this is what was awaiting me I would’ve never bought this tub.

We have the fountain partner the hot tub that has debris and bugs in it. I can't get an answer from anyone on how to get this cleaned out. We have called the people we bought the tub from and have not heard back.

We use our swim spa all the time. It's out in the backyard. We enjoy it quite a bit. It's high quality and we haven't had any trouble with it. It's got the two motors in there and it's like a Jacuzzi, but you can adjust those current deals to all blow out where you swim at so you can get an adjustability to how fast you wanna swim or how much difficulty you want in swimming. You can have a light current or a heavy current. Overall, the spa gave us quite a bit of enjoyment and some exercise. So, it's done well.

The only reason I'm not giving a five star rating is we were told multiple times by sales Rep. Robert ** that the SPA was 120V. He even circled 120V on the electrical requirements and scheduling document. We reached out various time to Master Spas and SPA Guy Hawaii to inform them of the issue and to date we still have heard nothing back. This is the second time Master Spas has asked about my experience so hopefully I will finally get a response.

In the beginning, things were a little complicated when we were purchasing from Master Spas. We didn't come to a deal with the first gentleman we talked to but as we were leaving, we were talking to somebody else and we ended up coming to a deal with the spa. The manager that we dealt with was very nice and she has done everything she said that she was going to do. So overall, everything we've done with them has been a good experience and so far, I have no complaints about the quality of the spa.

We have had a couple of issues with our spa, but Master Spas got right on it. Every time we emailed them, they got right back with us, and we didn't have a problem. We absolutely love our spa. It looks good and the features are nice to it. We enjoy it. The only downside to the spa is handling the big, insulated cover that came with it. It's bulky, so it takes two people. They sell the lift arm kit that helps people take it off, but the downside to that is, it raises the cover up as high as the top of the pool, and where we located the pool, I lost the view of it to watch the kids in it. We're trying to come up with a different way of putting a cover on the spa.

We had previously owned spas in the past years and decided to go to the show that Master Spas had at Exhibition Park in Halifax. We looked at them, saw the size and liked what we saw. We decided to go with that one, and it took a week longer than what they said from the show, but that was fine. It worked out. We didn't get the keys for the cover, so I called the rep in Ontario and she sent me those by mail.

Master Spas was good. They delivered the sap and set it all up. I like it. I've had it for almost a year, so I've used it in the winter. And I do now. I usually, by the time of the day, "I don't wanna get in a hot spa now." But in the fall and come winter, it's beautiful. It's relaxing.

Master Spas had one of the only hard-sided spas for the price point. It has four seats and multiple jets, and it can operate on 120 or 220. It's a very good quality spa. It's great for therapeutic uses. Not long after I purchased it, the heat pump one out. They ended up coming out and replacing the pump, and no issues there. Master Spas had to get the part in and get it fixed. It wasn't long after we had it and it was right before winter. So, they got it fixed before we needed it.

Master Spas was a company in Calgary that offered a good price. The actual filter peeled and there were blue chips all over the spa floor, which was odd. It was just blue chips from the filter casing. So, Master Spas replaced it. I had another issue. I called them and they were able to clarify it for me. It had to do again with the filter, not once the jets were turned on. One of the jets came right off as well. So, I just had to screw it back on. And the filter basket, when the jets were on, should feel suction and pull itself down but it would get stuck. I wasn't sure what to do with that. So, Master Spas walked me through on loosening it and getting it to work again.

Master Spas did an excellent job. I purchased a 12-foot trainer which means I can swim in it. I chose wisely and it works great for me. I'm 76 years old and very active. It has kept me that way through hot and cold weather.

So far, it's been awesome and I have recommended the tub to my grandparents. I couldn't ask for a better tub. I usually use mine for therapy for my back. It's got the therapy seat in one corner and it's worked out really well for helping me sleep and with the back pain. It also has two pumps and two motors. It's a lot stronger than the cheaper versions of spa that they sell now.

I liked the makeup of the material they used, and how they supported it with making recommendations for different kinds of treatments for the water, and how it was helpful for someone that's older, like me, to help with aches and pains. The whole team that came to set it up was so nice and worked with us just great. It was all very smooth and nice. I would highly recommend them, and how helpful they are. If they had questions or wanted to understand how it could help them personally, that no hesitation. There would be somebody there that could answer all their questions and be able to let them know how it can be so helpful for them.

I'd recommend Master Spas. When we went to them, they explained how their jets were better. They went through the tub and explained everything well to us. They delivered in a timely manner whereas some of the other companies were gonna take quite a while, and the delivery went smoothly. When the weather is right, we love using the tub. It's the first tub we've ever had, and we're very happy with it. The lights and the fountain are pretty. The jets are nice and we like that we can change them and make them exactly what we want them to be.

There was a show where Master Spas brought a bunch of inventory. Some hot tubs are green or black and ugly but with Master Spas, we like how they are white and very clean. We love the light too. It's a good product and good value. The sales rep was very helpful. We liked working with him.

We purchased a floor display model which had a small cosmetic blemish at a reduced price. Delivery was quick and installation was completed without any problems. However after electrical hookup we noticed 2 LED lights were inoperative. We called the the company and they sent someone to check it out. Found out that one of the lights needed replacement and the 2nd LED light was never installed at the factory. These should have been caught at the factory before ever leaving. Both were repaired but our concerned was that that insulation had to be removed to get to the lights and it was not replaced. Just wondering if the missing insulation will affect the unit years down the road.

The company responded and took care of the service fee explaining that is up to the independent contractors. I just have not had any warranty work done for any large purchases that had me pay a trip charge. They also contacted the servicer to come back and spray the missing foam which I appreciate as well as directing me to call them first if any additional leaks happen since that could point to a larger issue with the testing systems.

I do appreciate the responses as a lot of companies just ignore the comments. I am upgrading the stars to 3 for now as again 2 leaks in a year is an issue. If no other issue happen in a short timeframe I will adjust to a 4 as the seats/jets do work well and help my neck.

We setup the delivery date according to the weather and ground hardness. The guys came out and put it into our deck alcove which had only 1" clearance on each side. Once our contractor wired it and enclosed the spa into our deck we have had no problems. The jets are easy to use from inside the spa and quite powerful.

We purchased the Twilight Series 7.2 after hearing advertisements on the Sean Hannity Show & seeing them at a spa sale locally. The crew delivered it & it was set up with power run to it in April. The maintenance has been more involved than I was led to believe but the most disappointing aspect is the fact that it is less than 6 months old & the computer pad has blacked out rendering the spa absolutely useless. I called over 2 weeks ago with no response so I called several numbers on the internet. I finally reached a salesman who said he’d put a work order in for me & it shouldn’t take long since they had the parts in stock.

American made, sturdy construction, water barrier shield under tub, spa features, lighting, filtration and a inclusive package including start up kit, filters, stairs and cover all made the buying decision easy and no bleeding you on accessories. Maintenance is easy. Extremely satisfied with purchase.

Very slippery and difficult to step into, we will have to built a different step with a handle to get in and out safely. Chemicals are much too time consuming, we will be starting it up with the Spa Marvel this fall.

Spa experience from aspect of getting everything ready for delivery was an absolute nightmare. Company sent a deck builder that was a disaster. Sales people were good at sales, but took no interest in follow-up. Took several months to sort out. Spa also needed several (by that I mean many) repair visits before it even became usable ☹️.

We all Love the Trainer 15D. The jets are powerful and soothing. The hard foam cover is great. The plastic stairs are not bad as long as they aren’t in direct sunlight, otherwise they get very squishy. Everything about it is great except obtaining crystal clear water all the time. I was told that this has less chemical maintenance than a pool, that’s why I went this route. I bought a ton of chemicals from swim spa and followed the chart that they gave me but have not mastered the chemistry. I adjust the PH then re test then I have to add di chlor, then re test and then add spa shock then retest. It never end and I hardly ever have clear water but the test strips show that everything is with in range. I guess I need to get my PHD in chemistry then I’ll understand how to get clear water. This is the only thing I dislike about the spa. I recommend getting one but educate yourself on the chemicals.

I have owned spas all my life, and my recent purchase of a Master spa was the best one yet-hands down. I can describe it in one word - QUALITY. Everything about it is first class, from name brand components to superb craftsmanship. It is in a class of its own, none of the competitors even come close to building a superior product like Master's. I would highly recommend any Master product to anyone who wants a lasting, trouble free spa.

I've had a hot tub of some sort for the past 35 years. I've tried many different brands and sizes. I bought the LSX 900 a year and a half ago and couldn't be more pleased. I use it at least once a day all year around. It has been perfect. The jets are great, it can hold a lot of people, and is easy to use. I highly recommend this spa.

I couldn't walk and I've been in therapy for three years. A friend was telling me about these pools and thought that a Master spa would help me. I love the spa. It's relaxing and does what it says. It's so hot here in Florida and you got to figure out what to do about that if you can't cool it. But the spa does what we expected it to do and it's perfect for that. However, their customer service sucks and it's been a nightmare. They're good to you till you buy something and they disappear. When the guys brought it, they couldn't get in the yard. It had to stay overnight in the middle of the street. Then they came back, got it in, but they didn't have the umbrella because they took that back with them and forgot it when they came back. The umbrella is still not up in it because it's full.

Master spa contacted me and resolved my issue by suggesting I can swap out jet types that likely will help improve my spa experience. Thank you for your customer service. I will call the plant and discuss the need to swap some jets

Great product, great service, love the swim spa and hot tub, we use it every night. My kids really wanted something to cool off in the summer and warm up in the fall/winter. The install was very easy, and the nicest thing is we didn't have to have any plumbing installed in the ground, you simply just use a hose to fill them up. The other thing my kids have noticed is we barely have to use any chlorine in the product compared to our old Jacuzzi hot tub. It is amazing! Highly Recommend.

We purchased a new Master spa on April 13th and we were told we would have it delivered In two weeks.. No communication whatsoever from them and we didn’t receive it until May 10. They dropped it off and no initial set up, nothing. We filled the tub accordingly so to the manual and it starts throwing a FLO code. So we start troubleshooting. Nothing is working to eliminate the FLO code.

Quote from Master Spas website, "Master Spas is committed to providing our customers with legendary support". The incorrect wiring diagram they provided has caused the motor to blow and they refuse to replace. Their customer support has to be some of the WORST I have ever received. The wiring schematic that comes directly on cover of the motherboard is 100% wrong. When calling in, they said that I was wrong and I also shouldn't be following the wiring diagram. I should be looking elsewhere at a completely different diagram.

Second-time spa owner. I did a lot of market research before I bought my second spa. The second time around was way different than the first. I bought a master spa and there are not enough words to explain how incredible the jets of the spa are. My spa is over 10 years old and I’ve had zero issues. I use it 4-5 days a week and rarely have to add chemicals because of the mineral filtration. I wish I could give 10 stars.

Have had our twilight 8.2 for just under 4 months and have had the control panel replaced 3 times and need it yet again. We also have had the main power board replaced as well as that was burned up. Have been told the company that makes these panels state it only affects owners that live in cold weather. Umm hello, isn’t that the point cold weather=hot tub time. Besides the frustration of our $12k brand new hot tub not working as it should when we want it to, it’s great. Do I recommend this tub to others… I would say that’s a hard NO, as we have had zero luck so far unfortunately!

We just purchased master spa twilight. We thought it would be a great upgrade from our round aquatera which was a great tub for 4 yrs. Our new tub was delivered Friday and we filled it that day and used it the pump next day. Some of the jets came off and had to be put back together. Also the diverter for neck jets very hard to adjust and very noisy. The biggest issue is the topside control would not work. Liesure time pools wanted to charge a service call And I was like we just got it. How crazy. The tech came and replaced the controller and indicated that the control does have issues. Now I feel like I should have kept the other hot tub.

Hi, I am so disappointed in your product and services, all you are interested is I was concerned about my property being get damaged because of the swim spa I bought from you was your service fees, which I paid and you told me they will call me back, they never called me back. When you know you don’t have services that covers Jacksonville area why do you come here for expo of your product? You will meet me on social media if that is what you want, I will let everyone know that you are not what you claim to be.

I waited several months after my purchase in 6/2023 to submit this review. I went to the MasterSpa website but couldn't find out where to submit it. To begin, I choose the MICHAEL PHELPS LEGEND MP LSX800 Spa because it contained most of the features I was looking for. I was looking for a spa that could seat 8 but settled on a 6 seater due to the size of requirements of the 8 seater.

I ordered cover lifter extension kits but received cover lifter set. I shipped it back and asked for replacement, and after one week I received the extension kit with one leg missing! Very unprofessional!

The last repair tech company I contacted told me I would have to find and purchase the parts myself. This required research and help from the service Dept as my swim spa is old and some parts are no longer made. After doing all of this and being unable to find a competent reliable repair service, one that wasn’t going to charge me an insane amount of money, I installed all the parts myself. I am also very grateful for YouTube. Those videos made it possible.

I have had my spa for a year now, right away I noticed if your fingers are wet or the pad is wet, the touchpad doesn't work. I called right away and was told to keep a dry towel near and wipe it off. It is just crazy that a control pad will not work if it is wet. I called several times and the owner of the store said they have the finest spas and that I should be happy. I have tried to be happy, but I can't believe that I paid over $20,000 dollars for a spa and the control pad will not work. There is no excuse and its not acceptable. They don't have a fix for the problem and are not looking for one. This is crazy.

After doing a ton of research we decided on the Master Spa Clarity Balance 9. So happy we went with Master Spas. Tub has a giant foot well so you can fit 9 people comfortably. Tub is also extremely easy to maintain with its eco pure filtration. Electrical costs are roughly $15-20 a month in the middle of winter and less than half of that in the summer.

After doing my research and the fact that my neighbor has had a Master Spa for over 21 years, we decided to go with the Master Spa Twilight Series 7.2 (perfect in size to replace our Vita Spa). It is surrounded by a multi-level deck around 3 sides and it looks perfect right outside our Family Room! This Spa is the best as it has 36 jets, EcoPur Charge Filtration, StressRelief Neck and Shoulder Seat and an amazing Full-Body Lounger. They are the only spas to have Master Force Bio-Magnet Therapy System. And at night, the Dream Lighting delivers a soft stream of light in multi-colors or you can choose a specific one. I highly recommend the Master Spas - you will not regret it a bit!

The contractor Master Spas uses makes appointments and then cancels or finds excuses why he can’t come out that day. He Uses weather as excuse and his health as excuse to do warranty repairs or any repairs. He Overcharges on supplies and does follow through or respond to voice mail.

I was happy with the purchase process until we bought the spa. About two months after we had it, I ended up with a job transfer and we had professional movers move it. We found a local Master Spas dealer where we moved to but we found out that our warranty is voided because the spa was moved. I'm going to be filing a complaint about that because it wasn't explained ahead of time to us and I'm very disappointed. I would not have bought it from them had I known that.

We’re really enjoying our Master Spas. It's been a great addition. I like the jets to the lower back and my wife really likes the neck massager. It's relaxed us a lot more being able to go out in the hot tub in the evening prior to going to bed.

I previously owned a Master spa that was good quality and had a really good experience with it. I got a new one and they delivered it and got everything going in just a short amount of time. They were here when they told me they would be. It worked out well. Master Spas has excellent quality. The price is higher than last year, but it is the same as everywhere else. So, I think it was a good value for the price. Also, their staff was helpful, and it was an easy transaction.

I love my Master spa. I had shoulder surgery and it really helped me to relax. I like the shape of it. I didn't want a huge one for the space I had, and this is a triangle-shaped one. I really like that it doesn't take up as much space. I really liked the shoulder part where it really massages your shoulders. I was gonna call because my lights are only staying on blue, and they started out changing colors.

We enjoy the Balance 8 we got from Master Spas. The jets are good. The seat placement and the waterfall are good too. I'd recommend Master Spas.

I did a lot of research prior to purchasing this Spa. I was going to go with a local spa dealer but ended up going with Master Spas (their sales rep Oliver is very persuasive). I regret that decision now. We had some damage to the spa upon delivery and I was never sent the new parts. When you watch their Youtube set up videos you realize they didn't give you any of the supplies to follow their instructions and they don't have any local suppliers that carry their products. Take my advice, buy local. Taking care of spas is not as simple as they make it.

I recently purchased a spa at the Denver road show on 7/8/2022, with the understanding that the spa would be delivered the following week as represented by the salesman. It is now 4 weeks later and I still do not have the spa—a perfect example of a salesman lying to get the sale. I had canceled a spa with another company because of a 4 week lead time because the salesman had committed to the delivery the following week. I have spoken to customer service at least 4 times with no resolution. Additionally, I have tried to deal with the delivery company repeatedly with no resolution. Buyer beware.

What the is going on with these folks? The company reps are useless. We've called at least 8 times. They say they'll get back to you but never a call back. Finally got an email address to customer service. They said call the delivery company. Delivery number is not in service, can't leave a voicemail. No word on delivery time. Been in transit for over 6 weeks now. A friend of mine bought one of there tubs and said they are horrible, just throws all the plastic, cardboard and crating on the ground and leave. Wants to charge us money to take it away! I'd cancel the order if I could. "no cancelations on the agreement". This is by far the worst customer service I’ve ever had. There are a lot of really great spa's out there. Don't make my mistake. Go elsewhere.