Master Spas Reviews

The customer service at Master Spas is excellent. My favorite feature of the spa is the mineral portion of the water. It’s not chlorine.

The delivery guys were perfect. I couldn’t have been happier, especially as late as it was and with the fact that it was raining. They still got here, pushed the hot tub over to our backyard, and set it up. They stayed positive, explained everything clearly, and got us set up. Since we had never owned one before, we were kind of clueless at first, but they kind of lined me out on what needed to be done and all that jazz.

The company did very well with the delivery of our tub. I was so excited. When they delivered it and took our old tub away, they discovered that the old pad had been damaged by vermin. With that, we had to pour a new pad, and that was recently completed. We had to wait another five days before we can put water in our tub. I’m happy, but I haven’t been able to do anything with it beyond that because we’ve waited for a good pad. We didn’t want to break the tub by not having it well-supported.

I heard about Master Spas from a trade show I went to. I purchased a hot tub from them, and I love it. Purchasing was easy, and it was delivered and installed in less than a week. The salesman did everything he said he was gonna do and was on time with the delivery. Everything went smoothly. I don’t have any complaints, and I would highly recommend them.

I purchased Clarity 8 from Master Spas, and I’ve had it since December. The setup was good. I didn't receive a lot of training on how to take care of it, because they said that's what the paperwork was for, but they did run through some basics. I’ve never had a hot tub or a pool, so getting the chemicals right is a little tricky, but I think I got it down now, and I’ve been using the tub. It was tripping breakers and the outdoor disconnect breaker for the hot tub, and I couldn't figure out why. So, they had me do some troubleshooting on my own by taking the cover off, unplugging, and resetting a couple of different things. It has tripped the breaker three times over the past six months. So, I had to put one of those floating temperature sensors in it that connects to my phone, so in the wintertime, I would be checking it all the time to make sure it was on ‘cause I didn't want it to freeze up. And it felt like overpaid for it ‘cause I thought I was buying a USA-made tub, but the motor is made in China, and the panel is made in Mexico, so I was very disappointed in that. But it’s a nice-looking tub, and it functions as it should.

I bought a spa from Master Spas that was on sale. It seats five, it has lights and two pumps. It also has a fountain, which I don't ever understand why there is a need for a fountain. But overall, I've never had any issues with it.

We enjoy our Master Spas, it’s good. Everything is working well and we haven’t had any issues at all. There was a sale going on, and that’s actually why we went with them over their competitors.

We opted for a larger hot tub with a lounge seat. The family absolutely loves it. It’s a nice stress reliever after work and school or for after baseball games. Love the features-lights and waterfall. All the jets and the waterfall are fully adjustable.

We went to the show and looked at them. They looked like they were they were well. I then purchased a hot tub from Master Spas. The guys came up and did what they had to do and they took care of everything. The quality of the product is good. We got the lift bar for the cover, but they put it on a little crooked. I’m a perfectionist, and when I see stuff like that, it drives me nuts.

I chose Master Spas because the dealer is close to my house, and they're extremely reputable. I knew they wouldn't sell me something that wasn't good. We got it in November and love it. We use it almost every night. They have fantastic customer service. The delivery guys had to bring the spa down a hill because it’s outside my walk-out basement. Those guys were great.

I was just looking for a cover for my hot tub. Master Spas had a small blowout sale, so we walked in. I liked what I saw, so we ended buying a hot tub that day. Even though it was on sale, it wasn't as cheap as I expected. But it’s fine. It’s got lights and twin jets. I like the temperature setting because it’s stays steadier than my old one. The control panel is more accurate as well.

We got a tub from Master Spas, and we’re enjoying it. I like the layout and the power of the jets. The lights and the color of the tub are cool. The customer service was great, and delivery and installation went real smooth.

We were researching to see which kind of swim spa we wanted to invest in, and we went with Master Spas because of the Michael Phelps brand. To get everything set up, they were very responsive when we needed anything, and there were clear communications. We love the quality of the tub, and its ability to torque that up is wonderful.

I have had it now for 2 months. The jets and feel is what I had expected. Master Spas service reps were available for questions on start-up, and the delivery team was also very helpful. Two issues. They did not make sure they had a cover in stock even though it was on hold for 6 months, and they forgot to include the WIFI which I am still waiting to receive. Overall I still think it is a great tub.

I was disappointed when we bought our spa from Master Spa that they didn’t offer to do initial set up and briefing on spa functions without charging us. Also, having had the spa for less than two weeks, had a warranty call that cost us $$. Really disappointed in the after sales service.

Corporate was helpful except depending on who I spoke to received different answers in troubleshooting the spa. Not even 90 days after delivery the heating unit went out and was charged for the electrician to come out even though it was an electrical problem. David’s Home Entertainment delivery and support was awful. After about 9 months I am finally enjoying my spa.

I was concerned when I first got the spa and filled it with water. The next morning my entire new floor was covered with water. Apparently one of the pump seals had broken. It was very difficult for the service man (from a different state) to swap out the pump. (Case #**). A good improvement that I suggested is that they make the spa more repair friendly. The service man was very good and said that in his entire career this was the first time he had ever seen this issue. After the fix which was totally covered by Master Spas, the spa has been awesome! Absolutely love all of the features. I'm very glad that I went with Master Spas. They stood behind their product 100%!

Buying my Master Spas is one of the best investments I have ever made. A great way to finish my day. My two girlfriends and I enjoy soaking away the stress and strain of our day. My sign on the side of the spa keeps unwanted family away - "No Swimsuits Allowed".

While I love this spa that I only bought a few months ago, I was shocked to find out that the warranty can't be passed on to the next owner of our house. I was putting our vacation rental house on the real estate market and my realtor thought it would be a good investment for me to buy the new spa rather fix the existing spa and give a credit to the next owner for a new spa. Boy was she wrong, because the potential new owner of this vacation rental who we are now in escrow with will not be able to have a warranty on what is essentially a brand new spa. I mean, even Home Depot extends their appliance warranties to the new owners of a house. I am extremely unhappy and feel like a paid a fortune for nothing. I should have bought a hot tub from Costco or fixed the old one and given her a credit.

I've had my Twilight spa for over 5 years. Not one year has gone by without at least two repairs!!! At present the ozonator isn't working, $700!, and it has yet another leak! Every repair is in excess of $300.00!! It's a piece of junk!!?

We were just riding around, and we saw a sign down the Ozarks that Master Spas was having a sale. We got good customer service, and the spa is built very well.

We got a hot tub from Master Spas. It took a couple of weeks for the delivery. The quality is great. The only issue is the hinges broke off twice when we flipped the cover up. I don’t know if that’s under warranty or not. But my son just flipped them around and now they work.

Master Spas had an expo in my city. They had what we wanted so we got their hot tub. The quality is good. I would recommend them.

I wanted a Master Spas spa so I drove by their facility. The salespeople and service guys were excellent. My spa has everything and it’s excellent too.

I bought a hot tub from Master Spas, and the purchase was easy. They did great with the delivery and setup, and the item was delivered within a couple of days after purchase. The tub feels good. Master Spas have responded every time I’ve called them if I’ve had a problem. Overall, they have done good.

It was a good experience. I'd recommend them.

My experience with Master Spas has been great. Their equipment works perfect, the quality is good and the price is within range of everybody else. We contacted their team a couple of times and they took care of everything very quickly.

We love our Master Spas hot tub, and we use it almost every day. We went to one of those hot tub expos and purchased the Getaway Harbor series. It took a while to get our hot tub in, but when they scheduled delivery, they brought it right out within a week and the people that set it up were very helpful. It’s great quality and just as good as any hot tub we’ve ever been in.

I went with Master Spas because of Michael Phelps. Getting the spa installed and set up went well. It didn’t work when I first got it, so they had to replace some boards. Overall, the experience was fine.

Master Spas is top-rated. I've researched spas. On my last 20 years of my life, I've had four of them. And every time I move, I get a new one because I have to have them for my back. And I basically live in them. The issue is I've had different brands and I've always upgraded each time to a little bit better quality. The issue with this one is not the quality of the tub itself. It was the dealership that sold it and delivered it and is now not fixing it.

I’ve been happy with my Master Spa. It’s a great product, and the customer service has been great too.

We purchased a Master Spas and our experience has very good. I love the bubbles and the hot tub, which was very good.

Master Spas were a leader in the industry from my readings and understanding. The quality has been built with high-quality parts. It was a great experience, very easy to get ahold of a sales rep who immediately called me back via a request on their website. Customer service is very high-level, top-notch. And that was at the local place that we bought from. It was a great experience overall.

I wanted to get another spa, and I went with the Twilight from Master Spa. It's a good deal for the money. It was a little more than I wanted to spend, but it had the seating arrangements I wanted. I like that it could fit six people. I like the high quality, the horsepower of the pumps and the positioning of the seats. I like the reclining seat and the fact that you can lie down. I am more relaxed.

We purchased a hot tub through Master Spas. They have features that we liked on their units. I like the chemical system that they have since it's super easy to maintain. During the installation, they took care of everything. We told them where we wanted it. We knew they weren't going to do the connections so we had our electrician get all that sorted out before the installation. We knew what to expect. Their team responded any time I reached out. I used their website to order additional filters.

I determined that Master Spas was right for me after I did due diligence. That it was a certain size was a factor, as were functionality, durability, efficiency and the price point. A lot of tubs out there have various price points.

I’ve owned a Master Spa for about a year, and the quality has been really good. I haven’t had any issues so far. Before deciding, we looked at just about every other company out there, and what really stood out to us was the jet placement, the quality of the pumps being used, and the controls. My favorite features are the foot jet and the waterfalls, and it’s got all the lights on as well.

I wanted a Master spa, bought one, I love that it’s spacious and jets are very powerful as well. It’s really nice.

I bought a Twilight 7 Series hot tub from Master Spas. The delivery and setup were great. We’ve had it for about two months now, and I’m sleeping better after using it because it helps with my body aches and pains. The quality of the Master Spas tub is very good. The only thing is there’s one little lever that we turn in both directions, and it doesn’t really seem to do anything.

My wife’s friend referred us to Master Spas. So we went with them. The product is great and meets all our needs. I have no complaints. I use it four times a week. Three people can comfortably utilize it all at once. It’s enjoyable to use. My experience has been great.

I was just shopping and walked into a store. They were selling Master Spas and we liked what they had. It was similar in style to what we were getting rid of. We’d had ours for like 15 years, so we went with that one.

A friend told me about Master Spas. The spa that I bought has the normal features. I love it. It's great.

Great customer service before and after the sale! We love our new swim spa. Delivery people give you a short "dry" training with the chemicals and once it's installed and water is in spa, they come out and teach you how to add chemicals.

My next-door neighbor got Master Spas, and he liked it. I went for a six-man basic model, and I liked it. Their team was great, and Casey was good. He came through with everything I asked him to. The product seems to be sturdy, and I haven’t had any problems with chemical mixing or getting algae. It’s cut and dry, and easy. I use it four times a week, and I like the jets where it just goes from your tailbone up to your shoulders. You can get as basic a model or as expensive a model as you want, but it seems that they are put together well and they are reliable.

I read a number of articles online, sort of appraising what to look for, different kinds, different brands, and pros and cons. And then I decided Master Spas would be my best choice for what I was looking for. They were well-rated, and their repair record has been good, with not so many proprietary parts that always end up being a lot more expensive. So, I chose the Twilight Series 7.25 because it looked like it had the best combination of size that I was looking for and number of jets. It holds 300 gallons, and it has a bunch of jets. 

We originally purchased a Master Spas around 2021 and had it for two years. Then we purchased another after selling our house, which included the spa. We found them through advertising, as we looked at several different spa manufacturers.

The salesman was easy to get ahold of, quick to answer my questions and came back with anything I needed. I like the set-up of the Master Spas Twilight spa. The biggest thing is the layout of it. It's got a lounger and it's got three other seats. One seat has more massagers on it, a couple other seats have more direct pressure jets, and then another seat with more massaging jets. I haven't had any problems, and I've been very happy with it.

We’ve been enjoying our Master Spas four to five nights a week, and so far, it’s been great. It works really well and it's very comfortable. When I was making my choice, I really honed in on the amount of jets it had. I just loved how many there were.

MasterSpas Clarity 9 has been a great addition to our home and our lifestyle and we’re very happy with our purchase. We wanted something that friends and family would be able to enjoy when we had them over. We have two sides of jets, two zones, one side of the hot tub to have the jets on, and the other side may be off, or both on. The control panel is easy to use, so we like that. We didn't want anything too complicated or with too many bells and whistles, and it’s a straightforward hot tub. We've had it for six months and it's been working wonderfully, so the quality is great. And for the price point and the size, it just matched what we're looking for.

The employee Cari is very kind and considerate. The trip fee to cover warranty issues is exorbitant and probably ends up covering parts and labor that are supposedly “free”. I am highly disappointed and will make sure to let friends know of the fine print.

Connor was awesome. We were very indecisive on the model we wanted but he helped us get to a decision by being patient and providing the technical details. Delivery was the next day and all went smoothly. Spa is not yet hooked up until we can get an electrician.

We were told we would be given extra filters, however; the delivery guys forgot them, then the tech guy that put the cover on forgot them. Still have not received any extra filters. Can you please send us the filters.

I thought they should get everything set up for you. It was our mistake for not having them to do so before we paid for it. It was tough getting the chemicals balanced. Therefore, some of this was our mistake.

Missed delivery dates, poor communication, poor customer service, didn't deliver everything that was included in the order, thus making me drive to a location to pick up the missing parts. Didn't show up with the proper tools to complete the install and had to barrow them from us. I will not be purchasing from them again, nor recommending them to friends or family.

We went to Master Spas to check it out and we liked it. We chose what we thought would fit us but we didn’t want that lounge part in it. We want to be able to sit up in all of them and not take one whole side of it with the lounge part. It was a good fit for us.

I liked the experience buying Master Spas from the hot tub show and I liked the fact that it had a warranty on it. The salesperson had one of her own, she was very nice, and the installation process was fine. I love the jets, just being able to come home, flip it on and relax, and the convenience of it is what I like the most. My brother ended up getting one that’s a little bit bigger than ours.

We went to a hot tub spa show and we fell in love with Master Spas. We purchased a swim spa and it has great quality. It gave me the opportunity to exercise and it benefits my muscles after a long, busy day at work.

I bought my Master Spas online. They had a good reputation with their quality and people talk highly of them. I liked the size of the tub I purchased. It has jets on it and I am happy with it.

My mom has Master Spas, and we chose the Twilight model because it fit with our family and the size was right. The quality was great, and my favorite feature is the footrest. I use it daily, and it helps me relax.

Master Spa’s Clarity seemed like a good fit. It seats five people and was on a super sale locally. We don’t have a lot of space on our lot so it’s not like we could do a pool, but my wife and I decided we wanted to do something fun for our family, so we put that on the back patio. We’ve just enjoyed it ever since. It’s coming up on one year next month and the quality seems good so far and has been what I expected. It’s worked well but I’m coming up on getting some new chemicals to add to it, so that will probably be my call to their customer service I’ll just buy it from the local shop from which I purchased the spa. As for their price, being mine was on sale, it wasn’t too bad. I know everything’s going up but for what was offered from Master Spa, it was very reasonable compared with other brands.

I have a Phelps spa from Master Spas. It was recommended by a part owner of the store that sells them, so I bought it. The place I bought it from did a very good job, and the guys that set it up did a very good job. I've had really no issues with it at all. It works great.

Master Spas was local so I drove by and I did some shopping between that and some other brands. And I liked all the features of the Master spa and their price. I found a manufacturing coupon for 1,000 so that sealed the deal. I got the 8 x 8 spa with the waterfall functions and the lounge seat in it. I’ve owned it for two years and I haven’t done anything but change the water and the filters.

Outstanding service from the purchase to the delivery and setup. They are very helpful with any questions or information that I needed to know. Set up guys were professional, courteous and explained everything so I could understand.

I am having nothing but problems with my brand new Master Spas hot tub. I have one leak after another from pumps and hoses. WHAT A MAJOR LETDOWN!!!! I have only had my hot tub running for less than 3 months and have had to shut it down twice now due to leaks. This is really frustrating and I wish that I could just get my money back.

We purchased a Jacuzzi from Master Spas, and set-up and delivery was easy. They came in and did the work. I had it planned out for them so, it went quickly. Their veneer finish on the outside, the screws are all backing out and falling off. But, other than that, it’s been good.

I had a hot tub from Master Spas. My husband and I were thinking about getting a hot tub. So, I was like, let's just go check it out.

My wife worked for a hot tub place when she was in high school. We heard about Master Spas through there. Their spas have the jets we liked. The quality is good, and it’s very relaxing and modern. A week after our purchase, their team asked if everything was going good.

I bought a Twilight series corner spa in 2019. During the 3-year warranty period, I have replaced 3 touch control panels 1heater and 3-foot jet cones. Then May of 2024 I had to buy another touch control panel 275.00. Then in December 2024 just before Christmas that panel went out. They had to order another one it came the second week of January. I installed that one also. On February 23 - 2025 as I was servicing the spa and clean the filter the foot massage cone broke out again and had never been used. Because the other 2 had been used and did not last as long as this.

I chose Master Spas after doing some research on the internet and comparing different reviews. We ended up buying the Harbor model, which is hardwired, it’s not a plug-in, so we had to pay an electrician to run the power out to it. I really wanted the one with the more powerful jets to get a better experience.

We've had a good experience with Master Spas. It has good quality. We use it for an Airbnb so we weren't wanting the best or the worst. It was a good purchase because it wasn't the most expensiv or the cheapest. It was just perfect for an Airbnb and it's been functioning well.

Master Spas is a good product. We also looked at a few different companies but we chose them because of the reviews. I would recommend them.

I chose Master Spas because of the competitive pricing. They were very knowledgeable, funny, and very personable during the purchase. They were able to build a good rapport, and answered any questions we had, even after it was delivered. We really enjoy it. In the winter months, it’s a little bit harder to utilize it the way that we would want to, but it’s been good.

I found Master Spas through advertising at local events, and they were the only company there, so I decided to go with them. My interactions with their team was good, they were friendly and knowledgeable and the quality of my spa has been very good.

We were looking at spas, and at the time we were up in Effingham, Illinois. We were spending a night in a hotel, and we drove by the Keller Center and saw they were having a free demo on spas. So we stopped in, talked to the salesman, and they gave us a really good deal. So we ended up buying it. It's a 13-foot x 8, and it's a never-ending swimming pool, the one with the jets. It has some scars on it because it was a previous year version, so it's been around a little bit, and that's probably why they discounted it. It had a few nicks and cuts on it, but other than that, the quality is fine. It runs well. No issues.

The local dealer was great. I never worked with Master Spas. The layout of the inside. I liked it. I'm impressed with it. I'm very happy with it.

We lived in Central Illinois, and the closest quality place we could find was in Mahomet. We went to check it out and were very impressed with the spa they had set up there. I can’t recall the exact name, but it was something like Healthy Pools & Spas. The setup was great, and the people were impressive, so we decided to purchase it there.

When I shopped for a spa, I wanted to go local and stick with some folks that I trust. I went with Master Spas because I was acquainted with one of their salespersons. It's definitely on the high end when it comes to price. My experience with the delivery and install went pretty smooth, and I didn’t have any concerns. So far, everything’s been good quality. I’ve got multiple teenagers that are using it as well. It’s a pretty simple operation and straightforward once we got the pH from our well water to balance out.

When we went to see a Master Spas spa display, they didn't have the one that we specifically wanted to look at. It was a small one and they'd rather not sell the smaller ones so I was disappointed there. I should have just left at that point but we went ahead and go with the bigger one. The way it was advertised, it was supposed to be good prices. But when I called a nearby company, it was the very same price. Plus, you got free chemicals, which I did not with Master Spas. I felt I was misled. But the people that brought the spa were good.

I had heard of Master Spas for many years from word of mouth and advertisements, but the most recent one was when I went to a spa show at the Fairgrounds and talked to a sales representative there.

I purchased a hot tub at Master Spas. The delivery and setup went fine. As for quality, I haven’t found anything bad. The jets all work as advertised, and overall, I like the product.

I enjoyed it. I used it more for swimming than anything else. It's the 15D. It's just me. So it's perfect for me. If there were more people in my family, it might be a little crowded, but it works out fine. It's my first time owning something like this, but I have found it very reliable so far.

I saw Master Spas through an expo, there was a sign on the side of the road advertising it, and it was the only hot tub at the expo, and I made a bit of a spontaneous decision since I’d wanted one before. The salesperson was good. Everything was aligned and right, and she was willing to negotiate.

I've had a very good experience with Master Spas. It's the second spa I've owned from them. I've had it for 11 years. And I've had little to no issues with the spa. If there’s any, I've gone directly to the person who does the fixes.

Paradise Spas and Master Spas, whom I purchased my hot tub from, run a business scamming consumers of their services promised. The hot tubs are 'presented as premium' however they cannot meet basic conditions and break. And when it happens -- the services you are 'promised in your contract' do not happen. I'm considering suing these goons.

I wanted to update my review. I was contacted the day after my review by Anna B., a representative of MasterSpas. She was cordial and concerned about the problems we have been experiencing with our spa. Anna asked me some questions about our issues with the spa and gave detailed information regarding the continuous improvement that MasterSpas undertakes on a regular basis. She sent a video showing and describing the various revisions of the controller and how they are working to improve the design and lifetime of the unit.

We also discussed the foot jet and the updated designs as well as the reasons for the multiple failures we have experienced. In the end she sent us the latest version of the controller and several versions of the foot jet to try out. I installed the controller as soon as I received it and it is working well.

I'll be installing one of the foot jets this weekend. I am impressed by the customer service I received and what appears to be a genuine concern regarding our issues with the spa. I gave a 4 due to the issues we have repeatedly had, but the customer service is a definite 5! I really appreciate MasterSpas follow through and Anna's communication and helping us resolve our issue.

We ordered our Master Spas unit in Spring 2024, with an expected delivery date of mid summer 2024. Scheduling and delivery were exactly as expected. The installation crew was great to work with and very helpful in getting the spa set up and answering basic operational questions. By far, the best part of our Master Spa experience has been the installation crew.

So far so good. Replaced a few screws on the access panels. Replaced filters I bought from the dealer. No water issues. Our town water is well suited for hot tubs. High in calcium, no iron. I am an experienced CPO chemist. That helps.

When I purchased my spa from the company that sold me the spa, I told them it was going on a deck. When the people who delivered the spa did not realize it was going on a deck and we had an issue. There was corrected. It was not set up properly With the proper tutorial from the people who sold and came and installed. I went there, and the owner told me that, "We did all we could." He did not show much interest after me purchasing my spa. I will not be buying another spa from them. I need to now find another place for the swim spa I will be buying. Not sure if I will go with Master Spas. If I cannot find another dealer in my area. They were very disappointing and only was concerned with the purchase of my spa.

We love the size of our tub. We have found it doesn't hold heat well when using. 104 when we get in but after 20 minutes down to 101. Bummer! Our electric bill is about 50 to 75 a month. Chemicals are reasonable.

Sales/Purchase: Sales people were friendly and accommodating. Setup at sales event was adequate but not great. Only one or two units filled and fully operational. As cold and windy as it was, they could have had a few more enclosure panels around the tent. Price of unit was not fantastic for a year end sale, but we needed a new tub so went ahead. We like the tub we bought. Only complaint so far is regarding the cover. It appears that the two edges of the cover that have the handles on them are beginning to develop a slight upward curve from laying completely flat on the edge of the tub. So far the "seal" of cover to tub is not broken when the cover is closed but may be if trend continues.

I had no training on use or maintenance, as promised. I never got my steps fixed with the promised railing. Wrong ones sent. I never had pool school, as promised. No one would return my phone calls. After 4 months of not being able to use my spa at all and NO contact anyone with Master Spas in spite of daily messages, I found a local pool company to take care of the pool but I still don't know how to change temperatures or winterize or anything else! BIG Disappointment!

Great looking hot tub, and we have thoroughly enjoyed it for the 9 months we have owned our Twilight TS 8.25. Today, that all changed. Our computer screen (topside they call it) went out, and I have a full 5 year warranty (parts and labor). So I called Spas and More (the company that sells and services Master Spas and also the only company I was told I could use for repairs) to get it fixed and was informed of a $79 trip fee for any service call, even if item is defective. How exactly is this classified as a full parts and labor warranty if I am still going to be charged for a Manufacturer's defect?

I purchased a Master Spas from Hot Tub and Swim Spas who is a distributor located in Minnesota. I purchased the spa six months ago, no issue with the spa other than Hot Tub and Swim Spas failed to tell me a certain type of breaker would not work with the spa. Unfortunately, this is the one that the electrician used. He had to come back out as the spa kept losing power. Luckily, he didn't charge me and the new breaker solved the issue.

Master Spas has made us believers as we have little things happen and they have travelled to us many times with great service. The travels is an hour and some to get to us but no worries. They will get to you and they did 3 times so it's great every time.

This Spa is not what it was made out to be. It replaced our Artesian Emerald Spa that had run its course after 17 years. We absolutely loved that spa with its jet power and foot well to help keep you in your seat when the jets were on full power with their 3 pumps, not the two that the 8.25 has. The 8.25 had neither! The cushions and the filter cover on the 8.25 had to be replaced this summer after only 1.5 years and are not covered under warranty. The sales company, Crocker Sales refused to allow the replacement without charging! There is also a discoloration happening in areas on the shell. The color is Sterling Silver. Again, something we never dealt with in the Artesian Emerald even with a light color shell as well.

I was looking to replace an old spa that I had, went to a spa show and found exactly what I was looking for. Salesperson was helpful and professional. Financing done right on the spot, smooth transaction and the company has followed through seamlessly with everything they said. Spa holds heat as there is snow sitting on top of it. Everything works great and this has been the easiest spa to keep clean. I really don’t have to do anything just add chemicals. I love it!!!

It took forever to get the spa, once here I couldn't get the filters in because there was glue dripped down the screw part. After numerous calls and being jacked around, They sent someone out, this took another 3 weeks, they tried to scrape out the glue but they don't screw in very well due to the damage and sometimes they pop out. My one large jet already broke and popped out. $90 part. The tub is a little over a year when that happened. Tub expensive for the quality. Not very happy with my tub. This is the 3 tub I have owned.

We purchased the Clarity Balance 8 from Chris ** at the Indiana State Fair. He was very helpful and made the Master Spas buying process very easy. It only took about a month from the time we ordered it to us enjoying it.

Please ponder this response with your quality control. With a new hot tub you should be covering EVERYTHING - PARTS & LABOR - at least for the first year. Disappointed in your confidence in the quality your product. Begins 10/23/2024 - I purchased the Master Spas Twilight Series hot tub November 4, 2023 from Phoenix Hot Tubs and SwimSpas. Two of the panels have pulled loose from the framework - front and right side facing. The channel is actually bent in at the top and out at the bottom. The plastic panels appear to be too short and do not interlock in the black plastic panel frame channel. The screws are broken or have pulled out of the wood frame that hold the panels secure.

Love the hot tub no complaints. Customer service topnotch. Alex was/is great to work with. Will highly recommend to anyone at any time. Have had the hot tub for approximately 7 months and use it literally daily. Plan to have it for a very long time.

As I’m writing this, I’m currently in my spa. Snow on the ground and a crisp 27°. My experience with Master Spas was great from day one. Which was about 10 months ago.. I would recommend them highly for all aspects of purchasing a spa with the support if needed. Extremely satisfied with everything!

This is my 3rd hot tub, so I am a seasoned hot tub owner. I am also a mechanical engineer and perform my own maintenance where feasible. Luckily my spa is new and has not had any major issues yet.

My local Port Saint Lucie office Loren ** is very professional. Takes his time to explain everything, so far the whole experience from purchasing to support has been very positive. Highly recommend, will continue to be a client. Thank you. Luis

Your head rest have lasted less than a year. They are "bubbling up" and need to be replaced. I believe for such an outstanding functioning product, this is unacceptable and should be remedied in future manufacturing of your spas. Respectively, Pete **.

I was thinking about buying a spa and my friend told me to by a Master Spa TS series (I got the 6.2) as he said it was a REALLY GOOD therapeutic spa. I called Aqua Haven and The mgr Rocky agreed and even though I just said it was for my wife and l he told me to get the 5 person for more room. He was right and I just bought it over the phone and have been very happy ever since. They have been great on warranty jets and letting me know the maintenance procedures (add scale and clean the filters {I rotate 6 filters} once a week, drain and replace the water every 3 months {I use Oh Yuk 1st, then drain, use a filter on your hose to fill it up, and add Metal Protect}. I add Bromide and then the Frog system 1 Blue every 3 months and a Yellow every 1 month. I run it at 99 degrees and I run it 4 hours every morning and night.

Our Master Spa performs great. Very comfortable. It is a good size for what I'm gonna use it for. I liked the way the jets were set up. However, the place that the spa came from is the worst place to do business with. They don't have a store. It's weird. You have to call and make an appointment. However, they never return your phone call.

We looked at a few tubs and liked Master Spas over everything else. It was a better quality and the options were what we were looking for. Master Spas walked us through it. They showed up to the house and walked us through how to operate the tub. They gave us a bit of an orientation with chemicals when they came to set it up. However, once we decided to make the purchase and gave them a deposit, the response time was slow. I know they're busy. I had a problem with the cover, which I still have a problem with. That has been a non-issue for them.

The Master Spas team was very good. In fact, we had a problem with the touch screen shortly a month after the tub was delivered and set up, and they came out and fixed it. It took a while to get the part in but once it did, they came and replaced the touch screen. We love the quality of the tub. But the design of the touch screen that is so close to the water is a poor design.

I looked up swim spas in Google and Master Spas was one of the companies that was listed. I went there and the sales manager who was the owner as well was most knowledgeable. He said they were the best and he proved it. Before him, I went to five different places. And by far, he was the most experienced. I was impressed. He compared and told me why they were better and I just bought from him. The quality of the swim spa is outstanding.

I found Master Spas at the Indiana Home Show a few years ago. I also talked to two other brands and I wasn't as impressed with their warranties. Master Spas really caught my attention because their manufacturing facility is just two hours from where I live. They could promise that if something happened, they could send a technician out to my house at no charge, whereas some of the others, if they send a technician out, they charge you by the mile that they have to drive. Also, Master Spas had a great overall warranty. I bought a hot tub from them originally and then a year later, I bought a swim spa.

Filter screw-in thread was misaligned initially, so we could not install the filter at all and it took two months for the repair to happen. Additionally, within one year two of the valves were broken (stuck shut), three of the head pillows had broken and four plastic valve operators had broken.

Our hot tub and swim spa has brought so much enjoyment to our family. It is a must have. Our grandson has learned to swim in the swim spa and we often spend hours working out or relaxing in the swim spa. This is followed by relaxing in our hot tub as we watch the sun set. Any assistance we have needed with winterizing and other has been excellent.

Master Spas had a sale where they had a bunch of displays out. I had a hot tub beforehand and it was in the deck in the back. I had a problem with my old one and one of my main concerns with Master Spas was to make sure that somebody would be able to come and fix it when and if there are problems. I got a hot tub that holds six people, and the sale price was around eight grand. I paid a little extra so that one of the seats has more jets for the neck and that's normally where I sit. It was not a pressured sale and the reps were very good. They gave me the information I needed and I was able to obtain the financing right there. I haven't experienced all of the product services yet, but the quality of the hot tub is very good. All in all, I would tell people it was a good experience.

Master Spas seemed to promote the best product and it was made in the USA. So, I decided to buy from them. So far, I'm very pleased with the product. It's easy to maintain and pretty efficient.

Jeff and Nick did an awesome job helping my boys and I pick out a hot tub for my husband as a GRAND gift! We all love it so much! Nick was also super helpful and knowledgeable when I recently came in to buy a new filter. Totally recommend this place!

Panels all popped off the sides, jets no longer function correctly and are weak. I have a Hot Springs Spa at my vacation home and wish I had bought another instead of Master Spas. Dealer employees are rude but the guy that runs service is nice.

Our swim spa has had problems since delivery, and has been repaired twice so far. Leaks in plumbing, which has soaked the Wood framework and will surly reduce the units life. Exterior panels warping. Now I have heavy corrosion from the chrome nozzles and where the handles are welded together at the mounting points. The rust appears to have permanently stained the tub. There is a green stain from what appears to be copper residue coming from the chrome nozzles. The only pathetic response has been to wipe down and keep the ph higher, NEVER had such issues with hot tubs or swimming pools in my life. And the waxing suggestion is pure sophistry. So I would NOT recommend spending 40K with this brand to anybody. The service folks have been great, this poor quality is no reflection on them (Josh/Kim).

I went to Suntek Master Spas on Route 110, they have been there for many years. I thought having one of the owners Dylan guide us into purchasing one of the spas would’ve been a good experience.. Everything went well until after the purchase and delivery of the spa ..I made sure I had everything set up for the hot tub Electrical, etc. so when spa was delivered it could be set up for use! July 4th 2024 was a week away! Master Spa encourage us to follow the instructions and fill the hot tub with water and add the starting chemicals.. We spoke on the phone numerous times with their staff .. Numerous calls to the owner with no call back after the sale of such an expensive item!! No follow up call either!!

I have disliked this spa from the time I received it. You can not swim against the current as the salesman stated. I should have moved on to a spa that had the river Jets as I had researched. But I went with the salesman that the round ones do just as well but they do not.

The sales person was very friendly, knowledgeable and not pushy. Made it fun to buy and was very communicative when arranging delivery. Would highly recommend based on experience. We're also very helpful when getting replacement filters. Have always been greeted enthusiastic when visiting the shop both initial visit and after.

The panels on the side don’t fit properly and they have warped. The screws do not hold the panels in place. Additionally, the head rests do not last more than a year, and the cup holder and filter cover only lasted two years. There is a need to continually order replacement parts.

The initial customer service was wonderful. When we were buying the spa, they wanted to do everything to please us to write that check and give them the money. Unfortunately, once we received the spa, it was not a good experience. There was zero communication. They don't respond to our text messages, calls, or emails. We referred three different people to them and we were supposed to get referral things but we haven't got anything. We did not get anything we were promised. But everything about the spa and the way it's built is good. We like it. Master Spas could build some kind of step in it though.

We researched and looked at many different tubs and we felt that Master Spas has the best overall value and quality. We stopped in one day to the local store and we were kicking tires and happened to find one that we liked. We liked the price. So, we went ahead and purchased it. We didn't want it until our deck was completed in the spring. So, we purchased it in December, and it was delivered four months later. It has excellent quality. I love it. I'll recommend Master Spas to anyone who will listen to me. It's fantastic and it's one of our best purchases. We use it every other day.

My mother's hot tub was 20-some years old and I didn't really wanna repair it again. They just don't last forever and 20-year-old plumbing is not easily repairable after a while. So I just got her a new one from Master Spas. I got the smallest and nicest one they had. Other than the one jet that keeps breaking every four months, I like the thing. But they keep giving me a new one about every four months. They're $40-some each. So when the warranty is up in five years, I'll be pissed having to spend a couple of hundred bucks a year on a badly designed part. Otherwise, it's a good spa. But they're hard to get ahold of sometimes. It was also pricey.

It was easy to purchase the spa. It seems to be a good quality spa. I haven't had any problems with it.

We looked at a number of companies and we were going to go with Royal Spa. But the salespeople of Master Spas seemed upfront about things and they didn't seem to be shady. The size of the tub was good for us. We wanted not a huge one ‘cause it's just the two of us. I also liked our ability to finance it as well. We needed instructions on how to treat the water when it wouldn't become clear. We called them and got help on what we should do. Also, for the programming of the remote for remote access, and wireless for your phone to control the temperature, we ended up with somebody that supports the wireless aspect of it. They were very good and knowledgeable. I bought an extra cover for it for the winter. My concern is that that dark cover may fade over time in color, so I bought another but it hasn't. But we only had it for a year now.

The delivery and set up was pretty quick. The guys that installed it weren't real informative. But that was not considered their job to inform. I'm happy with the quality of the product. It's a good product. I've had a couple issues where I felt like something wasn't working right and customer service was on it. They came out of here, looked at it and took care of it.

I found a local dealer of Master Spas and pretty much did everything through email. They used a third-party delivery/installation and the quality of the job that they did was excellent. The only thing is there is a Master Spas video online on YouTube that discusses the construction methods and I bought my tub believing that the frame was made out of metal but the frame of the tub that I have is wood. To me, that was quite a disappointment, especially considering the price paid for the tub. At no time was I told specifically that my tub had a metal frame but the advertising video online very specifically talked about how Master Spas are different because they have a metal frame.

Somehow when I opened my tub, it was broken. We saw Master Spas at a trade show and I liked the gentleman that I spoke to. Master Spas Tub has good quality. But they need better customer relations.

We wanted a swim spa. We purchased the Trainer 19 D from Master Spas and they had the divider walls. We liked that they had the pool and the hot tub to be separate temperatures. However, we had a crack in the spa and we're in the process of figuring out how to handle that. We had some differing opinions on a couple of things, but it seems like they're figuring out a way to make it right.

I heard about Master Spas while I was working up in the Fort Wayne area and then saw them at a home show. I liked the customer experience with them and they were willing to deal with the price range. The rep was very professional and polite. I got the Twilight series and it has multiple jets and seven to eight seats. It’s very comfortable, fits my family and us well, and is a clean-looking spa. It looks nice in the area that we have it so it runs efficiently. It’s very good quality. We use the spa about twice a week at this time of the year until it starts warming up again. We don't use it very often when it gets hot out. I would recommend Master Spas highly. They’re very quick to respond to anything that you need to get ahold of them for.

Master Spas have the dual temperature, which was why we decided on them. The salesperson was nice and wasn’t pushy. We’ve had the product for a year and five months and the quality has been good so far. We've been happy with Master Spas.

I was impressed with what Master Spas offered and I'm most interested in the swim spa. My sales team was very responsive and they have helped me out when I needed it like filling the tub and what needed to be done when the spa was first delivered. They came and helped me turn it on. They made sure everything was running correctly, showed me the chemicals and brought me additional chemicals as well. I have been very satisfied.

I bought a Master Spas hot tub for the size. It's 8x9 ft, and they were real informative when I bought it. The only thing that I don't like about it is the cover. It holds water and sags in the center so much, and it's always done it. It should have a little bit of crown to it so that water would run off it and not sit on it like a puddle. It's almost like the foam slipped at the wrong direction. Before they put the cover over it, instead of having it where the crown will be up, it crowns down. I'm hoping this winter, if it gets some snow on it, it won't cave in and fall in. It's kinda hard to keep that water hot if there's ice in there.

My experience with Master Spas was very pleasant, and low-key, and we were interested in it. Our hot tub had quit. It was time to start shopping for a new one and this one was very similar to the one that we were replacing. The young men who delivered it were super great. They were nice and friendly. Just did a great job getting it put in place. We love the tub. We use it almost every day. However, there were small technical issues post-setup. The rep from Master Spas was absolutely fantastic in helping me navigate some of the wiring and technical issues because we did the wiring ourselves.

They were more than helpful in getting everything set up and making sure we understood everything and in communicating after the fact about questions that we had. They've always been very, very attentive to our needs. When the installers came, they were here and gone within less than two hours. They told us how to run the tub, start to finish. It was a very good experience. I like the warm and relaxing feeling you get from being in the tub. We can set the temperature where we want it. We can set the water speed where we want it. We can stay in it as long as we want to. It's just wonderful.

We saw Master Spas at a spa expo and we liked it. My purchase experience was fine. They came, they delivered it, set it up, and it works great. It's a good hot tub. I just had it winterized and that was a good experience. They drained it and they blew out all of the tubes so that nothing would freeze in there. They did a good job and were very helpful.

We were looking for a hot tub. We were able to buy the hot tub on the spot right then and there at Master Spas. It was straightforward and they delivered it the next day. Delivery and installation were very professional and easy. They explained everything as they were putting it in, and gave me the rundown of what I needed to check in on. They did an outstanding job of that. The product has been great and we're thoroughly enjoying it. So far, the quality has been great.

Master Spas gave us a price and it was acceptable to us. So we purchased from them and the process was easy. We bought the LSX 700 which has jets and every other feature that every other hot tub has. It's a good quality spa and it's a relaxing alternative to relaxing in different ways. It's comfortable and fun.

I went into this purchasing experience with great excitement and personal research. This has become my single greatest buyers regret of my life. Do not purchase a Master Spas product. Rust, filtration issues, poor support, and lackluster education post purchase. My unit is 11 months old and has rust at every metal/chrome fixture. I have a 2008 ski boat with zero rust. Both are built to be in water perpetually. I have been informed rust is not covered under the warranty and will need to add additional cleaning services to my routine. I am constantly having my water tested and adding/updating chemicals. he pool is never balanced. I have emptied and cleaned twice in 1 year. The swim lane/current is incredibly narrow and as an experienced swimmer and triathlete, I find extreme difficulty in maintaining angle/alignment for a consistent swim. Again, do not purchase a Master Spas product.

The best purchase I have ever made. It takes care of all my needs. There is a seat for everything. You can sit in every seat and when you're done you've had a whole body massage. The filtration system is also fantastic. I get out and feel softer and I don't smell like chlorine. I highly recommend a Master Spa.

I've had Master Spas for a year and a half now and so far, it's been good quality. Mine has the lounging seat, and I have two pumps, LED lighting, 45 jets and all the special stuff. I had one little issue with one of the dials, but the local store took care of it for me. However, the only issue I have is with the local dealer and trying to talk to somebody about maintenance and chemical use. I had to learn all that on my own. There needs to be more on-site training at least, or have a telephone line we can call. It's not just what chemicals to use, it's how much to use. You have to be a chemist to understand it. And it took me a good few months to figure that out. I felt like I was left on my own to figure that out.

Master Spas did a good job. Great quality tub.

We went to some event at the Downtown Mart, a small event in Dallas and the Master Spas guy did a really good job at talking to us and sharing the warranty and the features of the Master Spas. They've also been selling them since the very beginning and that made us feel good about it. We purchased the one with the bigger motor and has a bigger room. We like it a lot and we enjoy it. Muscle therapy relaxes us. All the things that we need in our life.

We're happy with our Master Spas hot tub. It has jets and lights, and the only small downside is it's a little louder than we expected when the jets are on. Some of the knobs are a little hard to turn as well. We had to have a control board replaced on our hot tub, but it was under warranty and the process was easy. We just contacted the store and they took care of it.

We went to one of Master Spas’ little sales up at the airport here in Kansas City. We looked at some of the reviews and we liked the quality and some of the customer satisfaction reviews. We purchased the Twilight Series, a hot tub. We're satisfied with it. It's simple and easy to take care of, and we are impressed with the quality.

Master Spas had a tub ready for us and the price was good. They were also easy to deal with. If we were needing side ideas, they had people. They kept us in the loop and gave us people that we could find the information from. We got the swim spa (Trainer 18) and I'm glad we went with their advice. If we were doing it and we were gonna do the swimming, that if we weren't super strong, the upper brands would slam us into the back with it. It's pretty tough swimming on the one we got and I don't think I would have needed anything stronger. I think it would have just knocked me back into the back of the pool.

We had one minor leak thing from a pump that someone came out and fixed it free of charge. Overall, the hot tub seems to be great. I try to use it before bed so it helps me sleep. Feels great. Very relaxing. Very good product. You get what you pay for and you do pay for it. If you will use it a lot, I'd recommend it.

We really like our spa. We like getting in there and relaxing. I've got one drawback but it is not against Master Spas. It's the industry. I'd like it to be a little hotter, and that temperature has gotta be regulated. It's 104. I want it to be a little bit more. But once you stay in there for 15 minutes to cycle it, you get your effect of it and it does the trick. I've gotten in it in the middle of the day when it was still hot just to get some relief. We're getting in it at night before we go to bed and it is the same lot. We sleep a lot well. Overall, it was a good deal and we had a good experience. We had a learning curve. Anybody's gonna have that about the chemicals and getting it right. I’d call them and they’d help us out.