Master Spas Reviews

I like Master Spas. They opened a store up here since we bought our spa and we've gone in there to get chemicals. Their reps have been great and we've had no problem.

I have the Swim Trainer and the only thing I don't like about it is it consistently rusts. They said that's normal. But I need to go out there and clean it with the lime-away stuff, which I don't think, for all that money, the parts in there should be rusting. Also, all the handles inside the spa are rusted. For $30,000, I shouldn't have a product that rusts. It has a cover over it and there's no importance for them to do it. They're expecting me to consistently clean it off.

There was a sale going on and Master Spas was in town for a week. I went in and looked, and I liked what I saw. The price was a little bit high, but everything's high right now. The tub's quality is all right and their team wasn't too bad. It started off as a dog and pony show, but they finally warrantied some parts that were under a year that needed to be replaced.

There was a hot tub tent sale in my area with a number of brands, and after looking around and speaking with the different representatives and researching all the features, warranties, technology, I settled on Master Spa. They had a variety there, and the ones that weren't there, the rep explained via brochures. He was knowledgeable. He had been working with the company for some years, according to him. He was able to answer my questions, some of which were technical.

We bought our spa at an event at the local fairgrounds. We paid 35% off of advertised retail for a Clarity Series 6X6 (7 person) tub. So far we are pleased with the operation and quality of the build. We owned a Coast Spa for 15+ years bought from a local dealer as a demo. The Master Spa is obviously more modern and low maintenance as the exterior panels are laminated plastic instead of wood (no staining needed). The cover is feather light so we don't need a cover caddy. We empty the spa for the summer months as we don't use it in the hot weather. Every fill has gone just fine and operation has been flawless. Would buy another one but hope not to have to for many years.

My concrete contractor was very busy and just got the slab poured. That day at noon I called to schedule the 2nd move, employee, was busy with a customer and would call me back. Called back 10 minutes before close and employee was still busy. The next day I called again and finally got thru. Scheduled a week and a day out at 3 pm. Electrician would have to make 2 trips if he couldn't be finished by 3:30. Luckily the movers were 45 minutes early and the electrician finished right at 3:30. It would be nice if the paid for equipment would get better service than no call back in 24 hours, and the customer had to call 3 times. Picture 1 is the storage location and 2nd photo is in location.

Greg and Cheri were not pushy, but very helpful. They had a couple of spas set up to help us make up our mind. We swam in both of them. They answered all our questions and were very straightforward, which is the best way to do business. They kept on top of the delivery and helped us the whole way through. I still ask questions and they still answer quickly. I highly recommend dealing with Greg and Cheri with Master Spas. You will not regret it!

The buying experience was good. We got a great deal on it. But I'm a little disappointed because Master Spas did not stand behind their product. I've got an exercise mat that's attached to the bottom of my tub and it's coming up, but they won't do anything.

I'm older and I owned spas back when they were made out of wood. They had the fiberglass shell but the outside rotted. Then life evolved and now they have these plastic wood-looking products so nothing rots and it lasts forever. There are only about five things in a hot tub. There are pumps and a heat pump, and the thing to make the water warm.

My experience with Master Spas has been phenomenal. I like the seat where I can sink deep and it gets my shoulders, back, and legs and I went with the TS 8.25. Then, one of the jets broke and they sent me a new part within the same week that I called and told me if I had any questions on how to repair it, they would walk me through it. They also referred me to a YouTube video and it was really simple to do it. Everything's good.

I love Master Spas. It's nice. It had the more massage therapy ones that I wanted. It has two motors with it and all the extra jets. Using the spa has helped with my muscles. It's a good product.

I was working out at the gym and I was using their pool every day, and because of their chlorine, I was having an issue with the water. So I was looking for something for myself for working out in. I wasn't sure if I was gonna go with a pool or a pool spa. My husband and I were looking around and agreed upon the Master Spas pool spa. Because this way, you can enjoy it by just sitting and relaxing in it, but at the same time, I can use it for working out. The reps were great. They helped me out with any questions and fulfilled all that I needed.

We love our MasterSpas. I like everything about it. We are a family of three. We like to swim and exercise and enjoy it. It can also fit more, but we sit comfortably. I will recommend it.

The installation team did a nice job helping to position our spa in place. The spa has worked very well for the 4 months we've had it. I have swum with the jets for about 30 workouts with no issues. I do recommend using the swim tether though because it is much more stress free not worrying about staying in the center. Plus you can swim all 4 strokes much easier. Our whole family enjoys the Spa, along with friends that have used it. We are so happy we purchased!

We have a MasterSpas Getaway that we purchased 2 years ago. This is our 2nd hot tub - the first one was a different brand and it lasted about 11 years with only 1 service call. This one is nice and fairly easy to maintain the chemicals - we live in north MS. Temp stays stable-of course it will begin to drop once the top is off but that is to be expected because it is 110v. Not really a problem for us. This week it began to leak and it was difficult to find someone to work on it. Thru research we found a local repairman who was great. The leak was due to kinked tubing in the middle of all that foam insulation.

The Master Spas Hot tub is great. The local Aqua Spas company that sold the hot tub is not a good company to work with (Colorado). They have horrible customer service. The Spa works great, it's very enjoyable. It is made very well.

I got the H2X from Master Spas. It's 8 x 12. It's just my husband and I. We enjoy it. When we first got the spa, we had some issues. Master Spas lived up to the warranty. The dealer came out and fixed the issues. The only thing is in the summertime, they're very busy and you do have to wait. They said it would be two weeks, but it was three weeks. When they came out, they fixed the problem. They got in touch with us or when we called, they put us on the schedule and they'd come out. I'm very happy. So far, so good. It's been almost a year now and it's been worry-free.

Master Spas offered us a good deal. We got one of the swim spas. One end of it is like a hot tub and the other end is like a swim spa. It's 15 feet by 8 feet and it's the taller version. It's around 6 feet tall. We were looking at one that was one of the shallower ones but when we got to the expo, we got in one that didn't have water and was able to determine that we wanted the taller one for our purposes. The spa operates well. The cover is easy to lift by yourself. The graphics are not up to date but the controls are nice. It's also got some sort of filtration system that makes it easier on chemicals so you don't go through quite as many chemicals.

I started doing my research on swim spas and came across the Master Spas brand. I couldn't find anybody local that handled them. I contacted Master Spas. They said the North Carolina dealer is in Waynesville, North Carolina, which is three and a half hours away. I thought, "That's a little far for service." But I contacted them. They were great. And a place called David's Home Entertainment did a great job. They walked me through all the steps for installation. Found a local contractor to handle the slab, the electrical, and rebuilding a deck that I wanted around the spa.

The Master Spas is relaxing. It helps the soreness of the muscles. The disadvantage is just in the design of the tub itself. A lot of things I don't care for. I didn't pay attention when I bought it. I wish I would have. I don't like the big valve that you have to change. You can only make either the back or the front work for the jets. I don't care for that very much at all. You can't have all four jets working.

MASTER BLASTER FOOT JET. THIS REVIEW REFLECTS AND EVALUATES THE MASTER BLASTER FOOT JET ONLY. First, let me say I have been a loyal and satisfied customer of the Twilight series for over 20 years. The customer service and product has done me well. I recently moved and replaced a 6.2 with a 67.25 because of space limitation. I am obviously happy with the twilight series as I had options and stayed with this model and company.

It appears this purchase was a mistake. In the interest of brevity, I will skip the issues associated with the purchase and delivery. There was miscommunication, delays, and errors. I believe it was finally delivered in February, 2024. I am about to have to refill it for the fourth time since I got it. Of course, each time I have to add a new treatment of chemicals. After the first fill up all of the pads that are stuck to the steps and to the bottom came off. I had to drain it and dry it out so the pads could be replaced. I refilled it. Next, the hot tub sprung a significant leak and somehow this leak was also causing water to drain from the swim area. Since I was leaving town, I decided it was best to drain the swim area all at once, before I left so that I would not have a constant dribble.

Master Spas fits all of my needs. So, it seems like a good brand. It's a fair price. Everything has gone smoothly and getting it there and setting it up was great.

I've been looking for a spa for some time. Master Spas was having a sale at one of our convention centers. I called in to speak with a representative about it, and I ended up going in that same day. When I spoke to the sales rep, they explained to me who Master Spas was, and prided themselves on the quality of their spas and the therapeutic attributes that come with it, and they sold me on it. I did a lot of research on a bunch of other spas. The fact that it's all American-made is nice and knowing that if I ever do need parts, they're here ready to go.

We had been to a couple of local dealers who were doing a Master Spas manufacturer promo thing that some friends of ours and I went and checked out spas and liked what we saw. We wanted something that had the lounge seat in multiple areas to sit and appearance. We had some color options that fit with the color theme of our exterior of our house and interior material, color, et cetera. That was a perfect combo for us. We like the chance to wind down at the end of the night or on the weekends. The wife and I hang out in it and kids every now and then come over to use it. No real downsides other than taking care of the water.

I was doing research on whether or not I wanted a continuous current pool or a regular pool. I did a lot of research online and ended up deciding that I preferred a Master Spas. They were bigger and they had the spa end and the swimming end. We have the 19-foot swim spa and it's terrific. There's a little more space than a regular hot tub and it gives a diversity of temperatures and still be able to entertain in the same way you would if you just had a hot tub. Also, we have the changing color lights and it has the exercise ability to work on your upper and lower body parts. It's very relaxing. I tell everybody I really like it. It's a lot less work than a regular swimming pool.

I love Master Spas. Their product makes me feel more relaxed and I'm thinking of buying some in Turks and Caicos.

Received poor guidance on placement of spas that makes it very difficult to maintain the spa. Found this out After it was placed and filled. Also were sold that this spa does not use near as much chemicals as a pool. WRONG. Uses a lot of chlorine and a lot more maintenance than a normal pool. Very dissatisfied with Master Spas and maintenance required. Plus wireless connection is not included in 2024????

We have had a terrible experience with Aqua Spa in Ft Collins, Colorado. Even with this being our 4th tub with them, getting truthful answers and support, including return calls has not happened. For example, the rubber top to each step has shifted and getting any response to our request for assistance hasn't happened.

I've purchased 3 hot tubs in my lifetime! This is the worst! No customer service, went thru 3 sets of filters the first month, no service tech anywhere in this area, 15 plus broken jets (they did send some replacements but not the same as the ones that broke). I wanted to return it, but they said no. Bad experience for us. I hope others have faired better.! Thanks.

Delivery was delayed. Delivery, set-up, and instructions was atrocious. And now warranty requests are being ignored. Anyone that now asks about our swim spa is being told it would be great if it were working and if we had better manufacturer or dealer (Atlas Spas, Plano, TX) support.

Bought my first Master Spas in March. In less than 3 months any metal plated parts that are not in the water have rusted. Extremely disappointed, I have called parts have been replaced and those parts have also rusted. Review a California Spa and the one I reviewed has no chrome plated parts.

Overall, we’ve been very pleased & impressed with both the product and with our local service. Delivery and setup was quick and flawless. We’ve been enjoying our spa for over 6 months now and can say that we are truly utilizing and enjoying it. Both my wife and I have set up exercise programs and find the spa to be a perfect way to stay in shape. Two things that could stand improvement: When a consumer spends this much on a product, It shouldn’t be asking too much to receive a PRINTED product manual, specific to the model purchased! The MasterSpas videos are extremely helpful, But, they are frequently too generic and too long. More short, specific programs would be greatly appreciated, especially for exercise programs and ideas.

I am thrilled with my swim spa. I am 61 and the model is perfect for relaxing or exercising. If I were 10 to 20 years younger I would have gotten the trainer model for stronger resistance but at this stage of my life this is truly perfect. It is working exactly as it was described and I expect to have this spa for the rest of my life and I intend to live to be 100. That might be a bit overzealous but I truly believe with proper maintenance this spa will last and last. I researched and waited and waited before I made my purchase and would buy again instantly. I love it! Thank you, God Bless. LaVern

Everything about our spa is positive. The problem is due to personal circumstances (not Master Spas') we are yet to enjoy our spa. Our spa mounting place damaged and required much rebuilding. My wife is also recovering from cancer, which has put priorities on "our things" first. We should be ready to install soon, and are looking forward to many years using this QUALITY spa.

Great spa. I have greatly enjoyed the swim spa. However, Placed a request for service way back in 1st quarter for LED light issues. Have heard NOTHING from service. It is not fixed. Can't give a high rating when there is no support.

This spa was twice the price of others I have bought and it is worth the money. The jets are strong. It is very adjustable. I don’t like the swipe requirement to open the controls. The heater is slow to heat but that is not a big issue. The best feature is there are no quality issues. It is trouble free.

My call for service on my hot tub not maintaining temperature was met with nine days of silence. I finally re-initiated contact and spoke to a salesman who said he was helping me out because the maintenance department was so understaffed. Finally received a call from Maintenance a few days ago Saying they would call me on the fifth with the time for my appointment on the sixth. It is now 420 in the afternoon on the fifth and I have heard nothing. Yeah, they had the audacity to charge me $160 to come to my house to take care of a tub that is still under warranty? I also texted Matt who supposedly runs the department and got no response at all. This place is beyond bad. Had I known this is what was awaiting me I would’ve never bought this tub.

We have the fountain partner the hot tub that has debris and bugs in it. I can't get an answer from anyone on how to get this cleaned out. We have called the people we bought the tub from and have not heard back.

We use our swim spa all the time. It's out in the backyard. We enjoy it quite a bit. It's high quality and we haven't had any trouble with it. It's got the two motors in there and it's like a Jacuzzi, but you can adjust those current deals to all blow out where you swim at so you can get an adjustability to how fast you wanna swim or how much difficulty you want in swimming. You can have a light current or a heavy current. Overall, the spa gave us quite a bit of enjoyment and some exercise. So, it's done well.

The only reason I'm not giving a five star rating is we were told multiple times by sales Rep. Robert ** that the SPA was 120V. He even circled 120V on the electrical requirements and scheduling document. We reached out various time to Master Spas and SPA Guy Hawaii to inform them of the issue and to date we still have heard nothing back. This is the second time Master Spas has asked about my experience so hopefully I will finally get a response.

In the beginning, things were a little complicated when we were purchasing from Master Spas. We didn't come to a deal with the first gentleman we talked to but as we were leaving, we were talking to somebody else and we ended up coming to a deal with the spa. The manager that we dealt with was very nice and she has done everything she said that she was going to do. So overall, everything we've done with them has been a good experience and so far, I have no complaints about the quality of the spa.

We have had a couple of issues with our spa, but Master Spas got right on it. Every time we emailed them, they got right back with us, and we didn't have a problem. We absolutely love our spa. It looks good and the features are nice to it. We enjoy it. The only downside to the spa is handling the big, insulated cover that came with it. It's bulky, so it takes two people. They sell the lift arm kit that helps people take it off, but the downside to that is, it raises the cover up as high as the top of the pool, and where we located the pool, I lost the view of it to watch the kids in it. We're trying to come up with a different way of putting a cover on the spa.

We had previously owned spas in the past years and decided to go to the show that Master Spas had at Exhibition Park in Halifax. We looked at them, saw the size and liked what we saw. We decided to go with that one, and it took a week longer than what they said from the show, but that was fine. It worked out. We didn't get the keys for the cover, so I called the rep in Ontario and she sent me those by mail.

Master Spas was good. They delivered the sap and set it all up. I like it. I've had it for almost a year, so I've used it in the winter. And I do now. I usually, by the time of the day, "I don't wanna get in a hot spa now." But in the fall and come winter, it's beautiful. It's relaxing.

Master Spas had one of the only hard-sided spas for the price point. It has four seats and multiple jets, and it can operate on 120 or 220. It's a very good quality spa. It's great for therapeutic uses. Not long after I purchased it, the heat pump one out. They ended up coming out and replacing the pump, and no issues there. Master Spas had to get the part in and get it fixed. It wasn't long after we had it and it was right before winter. So, they got it fixed before we needed it.

Master Spas was a company in Calgary that offered a good price. The actual filter peeled and there were blue chips all over the spa floor, which was odd. It was just blue chips from the filter casing. So, Master Spas replaced it. I had another issue. I called them and they were able to clarify it for me. It had to do again with the filter, not once the jets were turned on. One of the jets came right off as well. So, I just had to screw it back on. And the filter basket, when the jets were on, should feel suction and pull itself down but it would get stuck. I wasn't sure what to do with that. So, Master Spas walked me through on loosening it and getting it to work again.

Master Spas did an excellent job. I purchased a 12-foot trainer which means I can swim in it. I chose wisely and it works great for me. I'm 76 years old and very active. It has kept me that way through hot and cold weather.

So far, it's been awesome and I have recommended the tub to my grandparents. I couldn't ask for a better tub. I usually use mine for therapy for my back. It's got the therapy seat in one corner and it's worked out really well for helping me sleep and with the back pain. It also has two pumps and two motors. It's a lot stronger than the cheaper versions of spa that they sell now.

I liked the makeup of the material they used, and how they supported it with making recommendations for different kinds of treatments for the water, and how it was helpful for someone that's older, like me, to help with aches and pains. The whole team that came to set it up was so nice and worked with us just great. It was all very smooth and nice. I would highly recommend them, and how helpful they are. If they had questions or wanted to understand how it could help them personally, that no hesitation. There would be somebody there that could answer all their questions and be able to let them know how it can be so helpful for them.

I'd recommend Master Spas. When we went to them, they explained how their jets were better. They went through the tub and explained everything well to us. They delivered in a timely manner whereas some of the other companies were gonna take quite a while, and the delivery went smoothly. When the weather is right, we love using the tub. It's the first tub we've ever had, and we're very happy with it. The lights and the fountain are pretty. The jets are nice and we like that we can change them and make them exactly what we want them to be.

There was a show where Master Spas brought a bunch of inventory. Some hot tubs are green or black and ugly but with Master Spas, we like how they are white and very clean. We love the light too. It's a good product and good value. The sales rep was very helpful. We liked working with him.

We purchased a floor display model which had a small cosmetic blemish at a reduced price. Delivery was quick and installation was completed without any problems. However after electrical hookup we noticed 2 LED lights were inoperative. We called the the company and they sent someone to check it out. Found out that one of the lights needed replacement and the 2nd LED light was never installed at the factory. These should have been caught at the factory before ever leaving. Both were repaired but our concerned was that that insulation had to be removed to get to the lights and it was not replaced. Just wondering if the missing insulation will affect the unit years down the road.

The company responded and took care of the service fee explaining that is up to the independent contractors. I just have not had any warranty work done for any large purchases that had me pay a trip charge. They also contacted the servicer to come back and spray the missing foam which I appreciate as well as directing me to call them first if any additional leaks happen since that could point to a larger issue with the testing systems.

I do appreciate the responses as a lot of companies just ignore the comments. I am upgrading the stars to 3 for now as again 2 leaks in a year is an issue. If no other issue happen in a short timeframe I will adjust to a 4 as the seats/jets do work well and help my neck.

We setup the delivery date according to the weather and ground hardness. The guys came out and put it into our deck alcove which had only 1" clearance on each side. Once our contractor wired it and enclosed the spa into our deck we have had no problems. The jets are easy to use from inside the spa and quite powerful.

We purchased the Twilight Series 7.2 after hearing advertisements on the Sean Hannity Show & seeing them at a spa sale locally. The crew delivered it & it was set up with power run to it in April. The maintenance has been more involved than I was led to believe but the most disappointing aspect is the fact that it is less than 6 months old & the computer pad has blacked out rendering the spa absolutely useless. I called over 2 weeks ago with no response so I called several numbers on the internet. I finally reached a salesman who said he’d put a work order in for me & it shouldn’t take long since they had the parts in stock.

American made, sturdy construction, water barrier shield under tub, spa features, lighting, filtration and a inclusive package including start up kit, filters, stairs and cover all made the buying decision easy and no bleeding you on accessories. Maintenance is easy. Extremely satisfied with purchase.

Very slippery and difficult to step into, we will have to built a different step with a handle to get in and out safely. Chemicals are much too time consuming, we will be starting it up with the Spa Marvel this fall.

Spa experience from aspect of getting everything ready for delivery was an absolute nightmare. Company sent a deck builder that was a disaster. Sales people were good at sales, but took no interest in follow-up. Took several months to sort out. Spa also needed several (by that I mean many) repair visits before it even became usable ☹️.

We all Love the Trainer 15D. The jets are powerful and soothing. The hard foam cover is great. The plastic stairs are not bad as long as they aren’t in direct sunlight, otherwise they get very squishy. Everything about it is great except obtaining crystal clear water all the time. I was told that this has less chemical maintenance than a pool, that’s why I went this route. I bought a ton of chemicals from swim spa and followed the chart that they gave me but have not mastered the chemistry. I adjust the PH then re test then I have to add di chlor, then re test and then add spa shock then retest. It never end and I hardly ever have clear water but the test strips show that everything is with in range. I guess I need to get my PHD in chemistry then I’ll understand how to get clear water. This is the only thing I dislike about the spa. I recommend getting one but educate yourself on the chemicals.

I have owned spas all my life, and my recent purchase of a Master spa was the best one yet-hands down. I can describe it in one word - QUALITY. Everything about it is first class, from name brand components to superb craftsmanship. It is in a class of its own, none of the competitors even come close to building a superior product like Master's. I would highly recommend any Master product to anyone who wants a lasting, trouble free spa.

I've had a hot tub of some sort for the past 35 years. I've tried many different brands and sizes. I bought the LSX 900 a year and a half ago and couldn't be more pleased. I use it at least once a day all year around. It has been perfect. The jets are great, it can hold a lot of people, and is easy to use. I highly recommend this spa.

I couldn't walk and I've been in therapy for three years. A friend was telling me about these pools and thought that a Master spa would help me. I love the spa. It's relaxing and does what it says. It's so hot here in Florida and you got to figure out what to do about that if you can't cool it. But the spa does what we expected it to do and it's perfect for that. However, their customer service sucks and it's been a nightmare. They're good to you till you buy something and they disappear. When the guys brought it, they couldn't get in the yard. It had to stay overnight in the middle of the street. Then they came back, got it in, but they didn't have the umbrella because they took that back with them and forgot it when they came back. The umbrella is still not up in it because it's full.

Master spa contacted me and resolved my issue by suggesting I can swap out jet types that likely will help improve my spa experience. Thank you for your customer service. I will call the plant and discuss the need to swap some jets

Great product, great service, love the swim spa and hot tub, we use it every night. My kids really wanted something to cool off in the summer and warm up in the fall/winter. The install was very easy, and the nicest thing is we didn't have to have any plumbing installed in the ground, you simply just use a hose to fill them up. The other thing my kids have noticed is we barely have to use any chlorine in the product compared to our old Jacuzzi hot tub. It is amazing! Highly Recommend.

We purchased a new Master spa on April 13th and we were told we would have it delivered In two weeks.. No communication whatsoever from them and we didn’t receive it until May 10. They dropped it off and no initial set up, nothing. We filled the tub accordingly so to the manual and it starts throwing a FLO code. So we start troubleshooting. Nothing is working to eliminate the FLO code.

Quote from Master Spas website, "Master Spas is committed to providing our customers with legendary support". The incorrect wiring diagram they provided has caused the motor to blow and they refuse to replace. Their customer support has to be some of the WORST I have ever received. The wiring schematic that comes directly on cover of the motherboard is 100% wrong. When calling in, they said that I was wrong and I also shouldn't be following the wiring diagram. I should be looking elsewhere at a completely different diagram.

Second-time spa owner. I did a lot of market research before I bought my second spa. The second time around was way different than the first. I bought a master spa and there are not enough words to explain how incredible the jets of the spa are. My spa is over 10 years old and I’ve had zero issues. I use it 4-5 days a week and rarely have to add chemicals because of the mineral filtration. I wish I could give 10 stars.

Have had our twilight 8.2 for just under 4 months and have had the control panel replaced 3 times and need it yet again. We also have had the main power board replaced as well as that was burned up. Have been told the company that makes these panels state it only affects owners that live in cold weather. Umm hello, isn’t that the point cold weather=hot tub time. Besides the frustration of our $12k brand new hot tub not working as it should when we want it to, it’s great. Do I recommend this tub to others… I would say that’s a hard NO, as we have had zero luck so far unfortunately!

We just purchased master spa twilight. We thought it would be a great upgrade from our round aquatera which was a great tub for 4 yrs. Our new tub was delivered Friday and we filled it that day and used it the pump next day. Some of the jets came off and had to be put back together. Also the diverter for neck jets very hard to adjust and very noisy. The biggest issue is the topside control would not work. Liesure time pools wanted to charge a service call And I was like we just got it. How crazy. The tech came and replaced the controller and indicated that the control does have issues. Now I feel like I should have kept the other hot tub.

Hi, I am so disappointed in your product and services, all you are interested is I was concerned about my property being get damaged because of the swim spa I bought from you was your service fees, which I paid and you told me they will call me back, they never called me back. When you know you don’t have services that covers Jacksonville area why do you come here for expo of your product? You will meet me on social media if that is what you want, I will let everyone know that you are not what you claim to be.

I waited several months after my purchase in 6/2023 to submit this review. I went to the MasterSpa website but couldn't find out where to submit it. To begin, I choose the MICHAEL PHELPS LEGEND MP LSX800 Spa because it contained most of the features I was looking for. I was looking for a spa that could seat 8 but settled on a 6 seater due to the size of requirements of the 8 seater.

I ordered cover lifter extension kits but received cover lifter set. I shipped it back and asked for replacement, and after one week I received the extension kit with one leg missing! Very unprofessional!

The last repair tech company I contacted told me I would have to find and purchase the parts myself. This required research and help from the service Dept as my swim spa is old and some parts are no longer made. After doing all of this and being unable to find a competent reliable repair service, one that wasn’t going to charge me an insane amount of money, I installed all the parts myself. I am also very grateful for YouTube. Those videos made it possible.

I have had my spa for a year now, right away I noticed if your fingers are wet or the pad is wet, the touchpad doesn't work. I called right away and was told to keep a dry towel near and wipe it off. It is just crazy that a control pad will not work if it is wet. I called several times and the owner of the store said they have the finest spas and that I should be happy. I have tried to be happy, but I can't believe that I paid over $20,000 dollars for a spa and the control pad will not work. There is no excuse and its not acceptable. They don't have a fix for the problem and are not looking for one. This is crazy.

After doing a ton of research we decided on the Master Spa Clarity Balance 9. So happy we went with Master Spas. Tub has a giant foot well so you can fit 9 people comfortably. Tub is also extremely easy to maintain with its eco pure filtration. Electrical costs are roughly $15-20 a month in the middle of winter and less than half of that in the summer.

After doing my research and the fact that my neighbor has had a Master Spa for over 21 years, we decided to go with the Master Spa Twilight Series 7.2 (perfect in size to replace our Vita Spa). It is surrounded by a multi-level deck around 3 sides and it looks perfect right outside our Family Room! This Spa is the best as it has 36 jets, EcoPur Charge Filtration, StressRelief Neck and Shoulder Seat and an amazing Full-Body Lounger. They are the only spas to have Master Force Bio-Magnet Therapy System. And at night, the Dream Lighting delivers a soft stream of light in multi-colors or you can choose a specific one. I highly recommend the Master Spas - you will not regret it a bit!

The contractor Master Spas uses makes appointments and then cancels or finds excuses why he can’t come out that day. He Uses weather as excuse and his health as excuse to do warranty repairs or any repairs. He Overcharges on supplies and does follow through or respond to voice mail.

I was happy with the purchase process until we bought the spa. About two months after we had it, I ended up with a job transfer and we had professional movers move it. We found a local Master Spas dealer where we moved to but we found out that our warranty is voided because the spa was moved. I'm going to be filing a complaint about that because it wasn't explained ahead of time to us and I'm very disappointed. I would not have bought it from them had I known that.

We’re really enjoying our Master Spas. It's been a great addition. I like the jets to the lower back and my wife really likes the neck massager. It's relaxed us a lot more being able to go out in the hot tub in the evening prior to going to bed.

I previously owned a Master spa that was good quality and had a really good experience with it. I got a new one and they delivered it and got everything going in just a short amount of time. They were here when they told me they would be. It worked out well. Master Spas has excellent quality. The price is higher than last year, but it is the same as everywhere else. So, I think it was a good value for the price. Also, their staff was helpful, and it was an easy transaction.

I love my Master spa. I had shoulder surgery and it really helped me to relax. I like the shape of it. I didn't want a huge one for the space I had, and this is a triangle-shaped one. I really like that it doesn't take up as much space. I really liked the shoulder part where it really massages your shoulders. I was gonna call because my lights are only staying on blue, and they started out changing colors.

We enjoy the Balance 8 we got from Master Spas. The jets are good. The seat placement and the waterfall are good too. I'd recommend Master Spas.

I did a lot of research prior to purchasing this Spa. I was going to go with a local spa dealer but ended up going with Master Spas (their sales rep Oliver is very persuasive). I regret that decision now. We had some damage to the spa upon delivery and I was never sent the new parts. When you watch their Youtube set up videos you realize they didn't give you any of the supplies to follow their instructions and they don't have any local suppliers that carry their products. Take my advice, buy local. Taking care of spas is not as simple as they make it.

I recently purchased a spa at the Denver road show on 7/8/2022, with the understanding that the spa would be delivered the following week as represented by the salesman. It is now 4 weeks later and I still do not have the spa—a perfect example of a salesman lying to get the sale. I had canceled a spa with another company because of a 4 week lead time because the salesman had committed to the delivery the following week. I have spoken to customer service at least 4 times with no resolution. Additionally, I have tried to deal with the delivery company repeatedly with no resolution. Buyer beware.

What the is going on with these folks? The company reps are useless. We've called at least 8 times. They say they'll get back to you but never a call back. Finally got an email address to customer service. They said call the delivery company. Delivery number is not in service, can't leave a voicemail. No word on delivery time. Been in transit for over 6 weeks now. A friend of mine bought one of there tubs and said they are horrible, just throws all the plastic, cardboard and crating on the ground and leave. Wants to charge us money to take it away! I'd cancel the order if I could. "no cancelations on the agreement". This is by far the worst customer service I’ve ever had. There are a lot of really great spa's out there. Don't make my mistake. Go elsewhere.

Chris ** is our sales agent. He is very helpful for us to decide on this swim spa. Everything went smoothly from day we purchase up to delivery. Easy installation. The jets, lights and setting the swim spa exceeded our expectations. Trainer 15 is perfect for us.

Our experience with Master Spas couldn't have been better. The team was most helpful and the quality of the hot tub is very good. I like it. We use it once a week, but sometimes, not even that. I have recommended Master Spas if they were thinking about it.

I use the spa three times a day. I am a big fan. In the beginning, it was a little daunting to try and keep the pH. But now, it’s perfect. It’s easy to do. You just have to get the hang of it. I work out all the time. So it’s great because it does help. My partner’s a runner and it helps with the leg. It’s a life changer. We purchased the spa at an expo and the local company was the expo people. We needed it delivered twice and they delivered it. Once we were done with the space it was gonna be put in, we called them, and they put it in there. They were easy to work with. But it’s weird because once you get online, you’re dealing with national MasterSpas and not the local company. Their YouTube channel is helpful. It is the most helpful thing that I got from them. Anytime we had a question, we just go to YouTube and they have a video for every single thing to do.

I dealt with a representative from the distributor that has the contract for selling Master Spas, and after talking to the salesperson, it made sense to get the 8.2 hot tub. The difference in cost between the 8.2 and the one smaller than that didn't seem to be consequential enough for me not to go a bit bigger and I had the space. My 8.2 hot tub from Master Spas is well-engineered and well-thought out on how it was put together. It's got extra lighting and water features, as well as therapeutic jets. I had a couple issues when I first got it, but the dealer responded very quickly and sent a person in my house. They saw the issue. There was a small leak near the pump, and they replaced a gasket, gave me an extra gasket, and showed me how I could do that myself if I had to. I also had some issues with the Wi-Fi unit, and they came and replaced it. It's been good for six months now.

We did some research and went different places. I thought that Master Spas was a real good quality tub from the reviews. I wanted us to buy something that was quality. We got the Twilight 8.2 and everything seems really well built. I like all its features, and I’m really happy. I am gonna call the Master Spas at Fort Wayne though. I recommended a friend to go up there and he bought a new tub from them and put me down for a referral.

The reps from Master Spas were very good. have had experience with this particular dealer and I was very happy with the people who came out and took away the old one and installed the new one. This spa has lights and it cycles through the colors but the way that it cycles is, it flashes, it doesn't fade. And this spa doesn’t have a stereo in it unlike my first one. But I don’t miss it because I don't want to hear that noise when I'm in there anyway and if you have the jets on, you have to turn it up even more. And I don't even know how much that would even be irritating my neighbors.

The reps did a good job, and the spa has everything I wanted. I wanted a lounge chair and it's a six-person tub. The pricing was good too. It might have been last year's model, but I got it for 13,000 and it was selling retail for 24,000. I love my spa. I use it four times a week on average, and I like sitting in the lounge chair because that covers my whole body. The spa is on my back patio but I built a hot tub house around it. It's enclosed so it's private. That’s super nice.

When we purchased the Precision 8 hot tub, we had a delivery month. Ultimately, there was a delay in a lot of things, with production and materials, but overall, we had a great experience. They came out, installed our spa, and educated us. After delivery, they did a follow up to see if we had any questions. Everything was okay. The cost is very competitive to the others out there, and we love the spa. It's high quality, and we haven’t had any issues. We've been in that spa for quite a bit, and that's been our highlight. Everybody wants to come over.

Master Spas was easy to work with, and I would definitely recommend them. The purchasing experience was fantastic. From what I was told about the delivery, it went really smooth. The quality of the tub is really good for the price point too.

We absolutely loved everything about hot tub. It's awesome, but right now, we are having terrible withdrawal pains. We relocated to another city and had to put it in storage while we're building our house. We got the Twilight series. It has a number and variety of jets and the ability to adjust the pressure from them, and on top of that, it’s just so nicely made, and such good quality. We looked at every other competitor before we bought that, and it seemed to be, by far, the best value. We ordered it on my wife’s birthday, which was March 8, and we didn’t have the hot tub installed until October 29. We hated waiting that long, but the people at Atlas Spas were exceptional. This is our second Master Spas that we have bought from them, and we’ve always had great service from them. The company that did the installation is also the company that we hired to do the move, and they did an excellent job. Atlas is a good representative for Master Spas.

I am absolutely disappointed in the service I have received from your company. I received my hot tub Jan 21st (after a lot of run around and being ignored) and it didn't come with a cover. I was told it would be shipped out 1-2 weeks later. I asked if we could cancel it so I could buy one locally and they said no, it's already been ordered. I kept asking my rep and his manager where it was and didn't ever hear back. I finally got upset and yelled at someone on the phone and he helped me. The cover was never ordered. It is now April! After getting upset with Dallas the manager, I asked to be compensated in some way, like a free cover, and was ignored. 2 weeks later it came and FedEx tore a huge hole through the cover. This was 2 weeks ago and I still can not get ahold of Dallas or anyone to even order me a new one. If I don't get helped soon I will take legal action. This is absolutely the worst customer service I've ever experienced.

It's been wonderful ever since we bought our tub. They dropped it off and I installed it myself. Our tub has a high jet in it and three different lights. After a long day's worth of work, we relax a bit in it. It's comfortable and it's perfect for two people. We enjoy it. Master Spas has checked to see how everything has gone. The people are really good to work with. They're very kind and they were right on time with the delivery. I recommend them. Anybody should have this experience and they would enjoy themselves quite a bit.

Jeff was the main guy at Master Spas and he was great. He stopped by and looked at our area because he didn't live far from us. He was really to the point, which was what I wanted when I went in. We love our tub. It's easy to use and take care of. I like having it available and ready whenever we want to use it. It is also maintaining the temperature.

On 8/9/2020 we purchased a Master Spa swim pool and spa models TS 8.2 and Trainer 15D at one of those "Spa Shows" that came to town. We paid upfront (even though the contract says "Payable upon delivery") and were told it would be a few weeks before our units could be delivered. "Standard Delivery" is what is stated. Here we are 10 months later and we still don't have our pool/spa.

The Clarity spa was the right size and within our budget. It has jets all over the place. We need to look at some of the jets though. They’re coming unscrewed. But overall, it holds the temperature. It's quite nice. It gives us a place to communicate and hang out as a family without our cellphones in our hands. The showroom gal was very knowledgeable and the team that installed was very efficient. It was a very cold day in Wisconsin. Master Spas is receptive as I reached out. However, the follow-up has been minimal. It would have been nice to have a follow-up call from them on the day of installation to see if we had any questions, and even a couple of weeks later. We didn't have the electric hooked up right away so the day that we put water in it, I wasn't sure what I was doing.

I love my Master Spas. It's a very nice spa and I'm very pleased, especially with the service and the information I've been able to get through the internet from Master Spas' website. I've been through all the videos to make sure I'm doing everything correctly. The installation was excellent. They showed up on the day they said they were going to. Then, I had a problem, my electrician went into the hospital. So, they had to get me an electrician and he came out and did a superb job. Their reps were also very helpful. When I had questions, I'd walk into the shop, and if he was busy, I'd wait, and then he'd answer all my questions and tell me the quick shortcuts.

I liked the looks of the Master Spas product, and the price was right. I got a four-person spa, and it does very well. I'm very happy with it. This is the second spa that I've had, and I'm pretty familiar with them. I like this one. It's very well insulated and it's handled everything pretty well so far. The delivery was delayed about twice as long as it was promised, but I don't really hold that against them because of the problems we've had with the pandemic and the supply shortages.

I love the low profile and the size of the spa, which is important because we have it inside a four-season sunroom. Also, I really like the overall quality of it. We use it five days a week and we love it.

The installers of our Master Spas were very proficient. They were able to back their vehicle down near the area that it was going to go into. I was amazed at the new technology they had. I also like the amount of jets and how they're adjustable. It also has a magnetic wall. But I noticed after they left, there was a chip in the back on the upper level, so I talked to the representative and they offered to come out and give me an extra filter and cartridge. They were very professional and I've been very pleased with it.

They got several different models and the one which seats seven seemed to fit our needs the best. Their salesman was a local guy from where we live and knew some people we knew. That was really nice. They provided outstanding customer service. They had to wait for us to have a place to put it. We were gonna add another extension on the back of our house, and that fell through. So they kept the hot tub for several months and then when we were ready for the hot tub to be delivered, they brought it out and set it up for us.

I like that Master Spas is locally made, and everything's here. We did the Twilight Series because of the seating arrangement. The installation was seamless. The installers were great guys and they were very helpful. We're very pleased with the tub. We got it mid-winter, and the most important thing to us right now is the cover is absolutely wonderful because it does really seal in the heat. We've used the tub quite a bit. It's a godsend for my husband's muscles when he gets home.

I got the Healthy Living Lifestyle tub from Master Spas since I liked the way it was laid out. It's great and my favorite is the lounge part of it.

The rep was awesome and the tub we chose was amazing. Our tub blows bubbles and it has lights and a waterfall. I love it. With our Master Spa, our quality of life is a lot better. We use it two to three times a week.

We got the 7.2 from Master Spas and I'm glad it was a little bit bigger. My daughter and son-in-law like to get in it too and my granddaughter. So you can get five people in there easily. My wife uses it every night too. Their team was excellent to work with. To get chemicals, I just email Carrie down there. If I order over 100 bucks at a time, I get free shipping. However, I've got one light that doesn't match the others. It’s like a sequence. But the technician has called me. He said he was calling back with them. It's not fixed yet, but I’m confident that they will get it taken care of.

The installation of my Master Spas was very simple and fast, just a few days. I love my spa. The seats are very comfortable and the chemicals are very easy to maintain. This one is the best one I've ever had and I've had a lot of them.

The Master Spas saleslady was super nice. We got an eight-person hot tub. I love everything about it. It takes care of itself pretty much. It helps with my body, my soreness.

The installation of our Master Spas went very smoothly. The people that installed it and showed us how to use it were excellent. This is the same exact model that we had before because we liked it so much. It has the pressure points at the right places, the waterfalls and lights on it. If you have neck or shoulder pain, the jets focus on that very well. It's very soothing and relaxing. We're really happy with this model.

Clarity Precision 7 is the model we purchased. It was our second Master Spas. We like the company and the quality. Their cost is also very much in line with the quality of the product. It’s fantastic. This one's bigger than our previous one. I like the ozone generator that helps keep the water cleaner. The tub also definitely helps with relaxation every evening.

The Master Spas sales rep was good. The installation all went really smoothly. They forgot the clips for the cover, but they sent them to us a few days later. I have recommended the product and the people that sold it to us to a lot of people. Very happy with it.

We have been very excited to add this into our new home prior to finishing the build. We ordered the spa back on August 9th. I called the retailer for about a week and a half or two just trying to find out if they may have somewhat of an ETA. Unfortunately he called back and said he still had no information for me. I asked to stay in communication with me and he just laughed. Said that he was getting no information from Master Spas and there was no way for him to get me a time frame. I was not rude to the owner of the store. Just wanted simple communication. We are about to close on our new home and still no Master spa to go with the home. No serial number anything. It's been very disappointing. Looking to possibly go with a different brand since I have heard nothing!

After 2 years of use, I noticed a fine black dust appearing to come out of the cover. It has become so bad that the dust appears all over the sides of the spa and gets into the pool. I thought it was a disintegration of a mesh liner inside the cover. It turns out to be strap webbing that holds the whole system together that has disintegrated internally. Ribs and cross members were found to be deformed as well. After much back and forth with Master Spas, they have finally acknowledged this is a product issue and not from care or use of the cover. Per their warranty, they are only replacing the parts and leaving me to pay for over $500 in labor and shipping costs. It is their choice to send me parts instead of replacing the cover.

We purchased a MasterSpa in August, 2021. We were told it would take 3-4 months to receive the Spa. On December 21 we were amazed to see our spa arrive on a trailer with 3 other spas that were covered with a protective layer of industrial shrink wrap. Ours was completely void of any covering to protect the finish or structure from damage from shipping or the elements.

My 8.2 twilight master spa was delivered in January 2019.. It breaks down ALL the time. The control panel broke. The diverter valves have broken many times. The heater was replaced last month. Now the lights don't work. It's one thing after another. I paid $ 11,500. for a piece of junk. I am beyond disappointed. My warranty ends in a few months and I will have to pay for ALL future repairs... Ugh.

The sales rep was great, and when my swim spa was delivered, everything was wonderful. The swim spa is excellent, and I love everything about it.

I love my Master Spas. I wanted to go somewhere where I could walk in and say, “This is what I want. This is what I need.” I looked at the reviews for Master Spas, and all of them were fabulous with no little gray areas of any type of drama. I found the location, and they have the best customer service ever. I work in retail, so that's very important to me. As far as the product, the lights are my favorite. My husband loves the captain's chair.

The installation guys were awesome. I got the Precision 7 which has a lot of good jets with the neck and back. I can do my calves and I go in there every day. It's the water therapy. Master Spas is a great spa. For the going price, people get good overall value.

My wife and I bought a swim spa from East Coast Spas, manufactured by Master spas. We were told at the time that the manufacture time was five months. So we planned the construction of the room addition to the house for the spa to coincide with the anticipated completion of the manufacture. Everyone was very helpful and smiley when we paid the down payment. After that it was all curt, snippy, canned responses.

I like the entire thing. There are a couple of things that we would have done differently though. Knowing now what we know, if we could have gotten the hot tub side bigger, that would have been a little nice. We would have opted for the stronger motor and a different model on the swimming side. My husband outswims it and he said it's not strong enough. I said, “Then don't swim as fast.” But still, we have no complaints.

We live in Utah and bought our spa two years ago. 6 months in a pump went out. The lights went out. This year the control panel stopped working. They only have one service technician in Utah and he doesn't respond. The dealership pushed me over to the manufacturer. I have called them twice and they said they would contact him. He has stopped responding completely. Master Spa hasn't offered any other method to getting my 9k spa working. I have only been able to use it for a year of the two we have had it. It's pretty disappointing that if they are going to sell in a state that they don't provide better technician services.

I enjoy my spa very much that I use it several times a week. I use it more from a fitness/health standpoint. I like the ability to use swimming as a fitness tool and that works great. I've learned how to stabilize the jets for slow and faster swims. It’s very easy to do. It also helped me from an arthritis standpoint and stretching. The spa has been a great asset. Master Spas was great to work with. We've all had frustrations with COVID and supplies but the rep communicated with me as often as possible. I didn't have an issue at all. I paid a little bit more for the spa but it was worth it in the end.

I went down to the Master Spas place in South St. Louis to look and see where my friend got her Swim Spa and they happened to have four in stock. We had the money so they let me buy it and pay for it that day. Then, they delivered it in a few weeks. I wanted a tub that did not have the lounger in it and one of the ones Master Spas had in stock was no lounger. Also, I'm only 5'1" with my hair done, so I wanted one that I could sit in and not drown such that my head would still be above the water. Because of the eight seats, in four of them, I could sit with my head above water.

I purchased a Master Spas hot tub 6 years ago and have had nothing but trouble. They sell in Connecticut but won't service in Connecticut. There is one outside company that services this spa and for the last 3 years we have been without a tub longer than we have had one. We have gone thru 3 heaters 2 pumps and now they say it needs a motherboard. I spent 10k on a tub I can't even use. I have called and emailed them and can't even get a call back. We just ordered a hot tub from thermospa. At least they have a decent customer service department and service their spas. We have had a very disappointing experience with Master Spas.

Purchasing from Master Spas was great. I bought the 8-foot Michael Phelps super-duper hot tub, the Legend and everything went just fine. The guys who delivered it were really helpful. They brought a special lift and I didn't have to tear down a fence to get the tub in my yard or mess up the neighbor's yard. The jets seem smooth and comfortable. The cost definitely went up since the last one I bought. But that was 10 years ago, so that was expected. In today's times, it was all right. It was $18,000 but it was needed. I have to have a hot tub.

Updated on 10/26/2021: I bought a spa at a trade show and financed the product through their program that the sales scammer told me about. They have you fill out a credit app and then almost immediately say “you’re approved”!!!! Next thing I know I get a bill for a loan (not a credit card…a loan) with a 10% interest rate. My credit score is almost 800 and I got a loan with a 10% interest rate??? Seriously??? These guys are such scumbags!! Not only have did they screw me on the delivery by only delivering half the spa... no filter and no cover, but now I find I got screwed on a loan. I will NEVER deal with these low class scumbags again and I advise you to steer clear!!! Avoid these people AT ALL COSTS. Do not get caught in their piss poor business tactics and lying and scamming!!! Run fast from these losers! Their product sucks, their service sucks and they suck! Do yourself a favor and buy a Hot Springs. You won’t be disappointed!!!

We received our Master Spa in November of 2019. We noticed immediately that the spa couldn't hold the 104 set temp. We contacted Master Spa and they sent out a tech. The tech confirmed that the spa was working correctly. Master Spa simply responded that the spa wouldn't be able to keep set temp if the cover was removed. We have noticed this problem at a exterior temp as high as 50 degrees. Disappointed in a spa that can't be used for more than 10 minutes in the winter.

I ordered a part several months ago, only to be told that this part was out of stock. After waiting several months with the only reply being "we will let you know when the part comes in". After several attempts, I found the part online in 10 minutes and had it delivered in less than a week. When I informed them that I would like to cancel my order, they suddenly found one, and wanted to charge a 30% restocking fee. When I asked why they said it was standard practice. After several discussions I was told that I was an idiot and I am out 30%. Thanks Master Spas...for nothing.

I purchase a hot tub in Jan of 2021. Paradise Spa's # was the representative for Master Spas. Paradise was up front telling us it would be 4 to 6 months before our hot tub would be delivered due to the Covid. It is now Oct 19, 2021, and I finally got a delivery date. This is after I had to change my color skirting. Paradise has avoided most communication with me, so during the 9 months I have been in the dark. All my information has come from the internet. It is very disconcerting when I see other people saying they received delivery when they purchased theirs after I did.

Master Spas had a good reputation. I got the Clarity Spa and I like it. The people who installed it didn't have the electric set up right. So, when the electrician came to check everything, he was like, “Oh, they didn't do it right.” But other than that, everything was fine. We enjoy the product.

I bought a Master spa and they have changed some things from the ones that were made previously. It is terrible!! I have a 6 seater and if you want a pressure that is sufficient to stimulate muscles and joints, this is NOT for you. If you want enough pressure you MUST turn off all jets in other seat for it to be effective in one seat. I couldn't believe it with the money I spent and how inefficient this unit is. I bough one of the best units. Master Spas is way over priced for the efficiency of the product.

It took us a while to get our Master Spas product but that was because of COVID from what we've heard. It feels good when I'm in it and we love everything about it. It's got lights and the jets are nice. They have a lot of different variations in the pressure and positioning of the jets.

The sales reps were good. But one thing we were not happy about was how they downplayed the cost of electrical hook up. It was a lot more expensive than what they said it would be. That kept us from getting the product installed for an extended period of time because we didn't have enough extra to do that. Master Spas was great. They honored their commitment. We could have been left with paying and getting no product but they delivered and we were grateful. Also, when we bought our spa, we were told we could keep it in the warehouse until we were ready to pick it up. That ended up being a longer period than we thought it would be. We didn't get it installed and running until 10 weeks ago and we were past the warranty of it when it was delivered. But as far as actually using it, it's like brand new.

The reps were helpful, insightful, gave me good direction, and knew what they were talking about. However, when they sell a spa, the technicians that deliver it could spend a little more time with the customers going over stuff and showing them how to test water and some of the finer points that come with the spa. I've had to call Master Spas on several occasions 'cause I couldn't get the water quite right. I'm a first time spa user and they were willing to help and walk me through everything. Other than that, I love the Clarity 7. My wife was skeptical about getting it, but she thoroughly enjoys using it. It's relaxing and at our age, it feels good to get the old bones massaged and heated. We feel comfortable.

We ordered one of the six-foot Master spas through our dealer during the pandemic. It was a quite an extensive delay in getting the spa, but I understand that’s the way it works. We've had a hot tub and spa for years, but because of the ordering and the delays, the other one completely died. We were eight months without one and it's nice to be able to have a spa back, not only for enjoyment, but for therapeutic purposes as well.

The product itself is great and if a customer could just deal with Master Spas without having to go through a sales rep, it'd be perfect. The salespeople were shysters and I'd never do business with those people again in my life. The guy I bought from said, "You put so much down, and then you got to get a note from your doctor," which I had. He said, "Okay. It should be ready to go." I bought the spa on January 7 and I was supposed to get it somewhere in March, but without a phone call or an explanation, I ended up getting it in mid-July. I kept calling to ask what was going on and where we were at, but I couldn't get ahold of anybody.

I understand during Covid a lot of manufacturing has experienced supply chain issues and that our new norm is to wait 5-6 months for a manufactured product. With all that being said my spa was delivered on 5/31/2021. I have not yet been inside my $7000 hot tub. First it took months for them to get me the plug just to get electric to it. After I filled it and primed it and got it ready to use, the console has an error code on it. No one knew what the error code meant for the hot tub. After it took weeks to find out the error code was the part was put on order. The hot tub works but runs constantly and I have no idea what the temp is. I was told it was a board and have been waiting 2 months for that. I am not new to hot tub since I had one for 15 years prior and know that this is not how it is suppose to work. As a consumer I would not recommend this manufacture or their sales representatives Southeast Spas to anyone.

I'm loving my Master Spa and I've used it every day. I've only had one issue and it was no big deal. I had a leak but I just had to tighten down the collar where the hose goes into the pump. I was worried at first until I saw what it was. I'm happy.

Master Spas' reps were helpful and informative. The Clarity Spa I bought is good. For the price of what we picked out, it has everything that we need. I just wish that there was a closer dealer instead of me having to call a dealer that’s four hours away for any repair.

The quality of Master Spas was really good when we looked at them. We compared some of the prices too. We had a guy who showed us the spas and told us all about it. He let us compare everything. We liked what was there so we bought one. The quality is fantastic and I love it. It’s really been helping my fibromyalgia pain.

My wife and I talked about getting a spa for our new house. We went to a home show and there were two vendors there. One was More, which featured the Master Spas. We looked at them and when we went home, we researched about them. We got nothing but quality reviews. The next day, I went back and made the purchase.

The rep was wonderful and laid back. Master Spas did a great job with the delivery. They were very patient and accommodating given that we had bought it right before we had settlement on our home. I couldn't have asked for better. The spa has been a great benefit. We love everything about it. It's convenient to have in our home and a great way to unwind after stressful days. The overall look, layout and the features it has fits us. Master Spas is worth the investment if you're looking for a spa. I'm all about quality and it met my expectations and needs.

The service was fantastic. Sales was better than anything I could possibly have hoped for and they answered every question. The guy was getting up and jumping on top of it to show us how strong they were and seemed really animated about doing his job. They were more than willing to go that extra mile to make us feel really comfortable. We got the Twilight 7.2 series. It had the most number of jets and it looked like the one that was going to be able to do the best “massaging of the back.”

The reps are really nice and when I had a problem, they took care of it really quickly. We've only had the spa a few weeks but it seems to be really nice. I bought some accessories to go with it and everything seems to be good.

We purchased our Master spa from Chris ** at a convention in Sandy Utah. We felt like we got a great deal and were treated very well. We have loved our spa, it is exactly what we were looking for. Chris has been so helpful as we navigate being a first time hot tub owner. I have been able to text him with questions and he has walked me through everything! I would 1000% recommend Master Spas. Ask for Chris **, he is the best and is so knowledgeable!

We went to a show and loved the salesperson, Mandy, and loved the features on the tub. I really liked the fact that we can take the nozzles out and switch them out and it has a really good warranty. It took a long time for the item to come in because they had to build it, which was okay because we're building a house and we weren't ready for it anyway. But the way that it was brought out was not the way that I understood that it would be unloaded. I was under the assumption that it would be unloaded by a crane. The guys were breaking their backs. Other than that, I love the tub.

It's all made in the United States of America and that was what clinched the deal for us. Also, the tub has everything that we could want. It's perfect for us. I highly recommend Master Spas.

The folks over at the place where we got our Master spa were nice and knowledgeable, so that helped. Though we had to wait for it so long, it is understandable in these times. The guys knew what they were doing and I had a good time watching them do it. I primarily picked this model because I like the features in it. We have the Bluetooth radio in it. Even though the lights on the outside of the tub don't sound like a lot of people get it, I love it at night. If you're not in the tub and you're looking at it, it's got the stripes down the side. That looks cool. We love our Master spa. My wife was against it but now, she loves it as much as I do.

The saleslady was awesome every step of the way. However, we waited a long time for the tub and with all the money we put into it, it was too small. The next day, I called the place in Waukesha and talked to Stephanie and the boss. They took it back and let me buy a bigger one. It costs twice as much and we never would have spent that much, but the first one was paid for. We liked one of the few they had in stock so we took it. Otherwise, it would have been a 400-day wait. They delivered it and we like it.

The reps were so polite and they will just happy to see me. The installer was an individual with three people working for him. As soon as he got my money for the whole thing, he opened his own company. I had to hire somebody to finish the project. Other than that, I love my hot tub. If it wasn't for that, the experience I'm having with my pool would have been a disaster. But since we got that, my whole family said, “You know what? We should’ve just gotten this hot tub.” That was the best experience I have ever had with anyone hauling something in my house and putting it together. The tech did the electrical box and it was the easiest thing I have ever done. It's perfect for us.

After 8 months of making my purchase this company has failed to deliver my hot tub within the timeframe they stated and now will not refund my deposit. They want to charge me a cancellation fee/restock fee for a tub that is not even built!! They are a complete rip off and they don't deal honestly and fairly. Total scam!!

I attended the Reno Swim Spa and Hot Tub Expo and purchased Balance 9 Clarity Spa. Told it would be 8-10 weeks. I have been unable to reach anyone regarding the status of my order, I get the run around and no response or offer of assistance. I have signed up for email updates, which is useless. Email updates remind me what I need to do to be ready, about every 2 weeks.

Brett, the salesperson in the store, was stellar. I had a building project going on and I was considering getting a spa. When Brett came out, that sealed the deal with Master Spas. I looked at several other spa companies. I even went and visited several other ones, and I had other people who might come out. But I liked Brett's personality, his customer service, everything that he does, and I felt like he was a brother, a friend, and that he was gonna be there with me all the way. Also, Master Spas is right around the corner from me.

I have a 2 year old Force swim spa, manufactured by Master Spas. Upon original installation, the waterfall feature failed, as it had not been properly seal at the factory. Water got down to the electrical box and the breaker tripped. Finally had it service repaired, and everything was fine. Unfortunately, earlier this year, the Ozone unit failed - with a split in the pipe. Water dumped onto the electrical box, but the unit did not trip off. I shut off the circuit breaker in my house to the unit and dumped the water out of the spa. I noted that the circuit breaker and GFCI remained wet after a few days - so I opened up the electrical box. Water poured out and the circuit breaker was rusted beyond use. Upon further investigation it appears the design allows water to intrude from the wiring inlet, and the sealed box prevents the water to escape.

Everything was flawless with the quality of work that was done. It was great. The quality of the product was awesome too.

I got the top of the line from Master Spas and it has everything I can think of that a spa needs. We like it but they need to be more upfront. I put in the wiring myself for that unit and they weren’t specific as to how much wire I needed in order to get to the actual service panel. Where the panel was was not anywhere close to where the wall was. The salesman said that it just needs to reach the spa and that means that you’re gonna take the wiring from anywhere on that location as long as I have enough to reach the spa, and I had plenty to reach the spa, and then some. It would not reach the panel so I had to go buy another expensive length of wire in order to get it all the way to the service panel. In any case, that needs to be better disclosed to the new potential buyers.

On 03/30/21 we put our deposit of $16k down and on the contract were told it was 12-16 weeks. No communication until week 16 when I reached out to my sales rep. I was told to contact customer service. Customer service told me there is no update and to contact my sales rep. Sale rep said it has to go through customer service. Customer service tell me after 17 weeks it could be anywhere from another 2-4 weeks or up to another 8-12 months. The contract states “estimated” which means there is no timeframe they are held to.

I bought my Master Spas pool through a distributor which is Leisure Works out of Ann Arbor. It's not been that great with them. The pool had a defect when it arrived. It had some moisture in the electrical panel. They did replace it and it took a couple of months (which isn't surprising due to all of the shortages going on) but they haven't been super helpful. We couldn't find filters. We were asking for alternatives but we weren't given any help at all. But we absolutely love the pool. It's easy to use and we love the features. Also, the lifts that we got are easy. I can do it by myself if nobody's home. The pool has got everything that you could ask for with the exception of built-in speakers. It does not have Wi-Fi. Also, it only has a one-year warranty, so I'm a little concerned about that. I hear that repairs can be costly, but I won't know that for a while.

I got the Twilight from Master Spas. I liked its size and cost as well as the availability. The installers came within a week and the hot tub was running within an hour. So, it was super quick. The first week that we have it, when we were taking out the filters, one of them got a little cross-threaded during the installation. Wherever you try to undo it, it keeps on screwing. So, you have to set it in there. Hopefully, it's not the hot tub itself that’s cross-threaded. I’ll find out when I change the filters in a few months. Then, the dial that turns on and off the jets inside the tub came off in one of the jets. So, we had to YouTube and call the company, and figure out how to put it back on. Otherwise, it’s good.

My wife and I were looking for a new spa. At a local spa show we fell in love with the idea of a swim spa and the salesman from Master Spa was very convincing. After delivery and after owning for 2 years, I had hoped that someone told us the following. The obvious, a swim spa is 3-4 times as expensive as a spa. We had to pay for a concrete slab base for the new spa with the ability to support 1900 gallons of water plus the weight of the spa which is around another 500 lbs. We had to have a new 50 amp breaker and electrical installed to the spa. Once we got it assembled, we noticed - There is no way to drain it.

I'm happy with Master Spas. I've only had the spa for a little while but I like that it works well. It keeps the heat even and has good jets. It’s comfortable and it seems to be right. Everything was as the sales lady told me. It was going to come in May and it came about a month later. The delivery went better than I thought and the reps did a good job. I don't have any complaints about anything although I noticed the other day when I was looking at the control panel, it looks like it's got a brown spot sliding off to the side and a horizontal line. It was as thick as a pencil and about three inches long. But I don't know if it was there before or not.

I had the Twilight Series installed by Master Spas and I liked the features. The installers set it up on the deck but they had to come back and replace my control board. I was bummed out when they delivered it and it didn’t work. I paid that much money and it was not working so I was dissatisfied. But they got it hooked up and we’re ready to go. People should get in and try the spa.

We NEED our hot tub! Husband has spinal injuries from auto accident, I have back injuries from lifting people at work. We have owned hot tubs at last 4 homes- 1 VitaSpa followed by 3 different models of Hot Spring spas. When researching latest and greatest tech in hot tubs, Master Spas was top of the list for therapeutic features (magnetic pain relief, targeted jets) as well as construction quality. The nearest store was Southeast Spas, I called to ask about availability and was told orders were running a year out due to pandemic delays. We were happy with our Hot Springs spas, so I contacted a dealership for them- same answer, a year for an order to be received. The pandemic not only delayed construction because of factory closings, but materials were also an issue.

We're very satisfied with the spa from Master Spas. Our experience has been very good. The delivery went very smoothly and the instructions were clear. I'm not having any issues at all with the spa. Definitely, the quality is much better than the one I had before.

We bought the Clarity hot tub and it looks nice. Aqua Haven was the Master Spas dealer and they had a show close to where we live. We were impressed with what the tub had. We had shopped around and I really wanted to buy from our local place, and the Clarity tub was thousands of dollars less. It was priced right. We love the quality of the tub. I like the jets. They really do help with sore muscles.

I never write reviews but I feel like I have to just so maybe we will get some movement from someone. We ordered our Master Spa February 21st, 2021 and was told that it would be delivered and in place with in 6-10 weeks. May 3rd (10 weeks) we received a phone call from the delivery person that he would deliver our hot tub Friday May 7th between 11-1. Friday, May 7th after 11:00 a..m. he called telling us that his truck had broke down and that we should have the hot tub the following Monday. No response on Monday, we contacted him and he said his truck was still broke down and it should be no later than Wednesday at the latest that it would be delivered. Wednesday came and we had to contact him again and he responded that he doesn't know when his truck will be fixed and that there are 6 hot tubs on his trailer.

We purchased our Master Spa from a spa show in Reno, NV on Feb 4, 2021. Our salesman, Cary, was great and very thorough in answering our questions. We were told of a delivery time to be between 6 and 8 weeks. I called, after not hearing of anything, on March 30 to check on delivery. I explained that our placement site was ready in which they replied they did not yet have an estimate on delivery as it was still in production and waiting to be assigned a serial number. I agreed and accepted to wait.

I was looking for a tub and Master Spas sold me on it. Everything went smoothly from start to finish. The tub is relaxing and it's got an Ozonator.

We didn't know about Master Spas till we went to a show that was up in Washington where we ended up buying one. I saw the ad for the show on the phone. We were looking for a spa and we looked at a couple others. We would pursue one of those swim spas and I thought, “Well, if we went up there to the show, they probably have some, and we'd have an idea of what they're like and what they run, the price and all this and that." We went up there, and I didn't realize that it was just Master Spas they were all saying, which was fine.

I like that there's a swim spa part and a spa part, and I use it for medical rehab. It's good for me to do water aerobics and swimming. And temperatures can range from 80 all the way up to 99 degrees on the swim spa side, so I could use it year-round. The only thing was the delay in getting the spa. I understand that it's due to COVID and also due to raw material shortage. It took me six months from date of purchase to receive the spa. I was told that there was a COVID outbreak at the manufacturing plant, so it couldn't be helped. But it would be nicer if it was a quicker turnaround.

The sales rep didn’t try to sell me. After a lot of people avoided me, he came over and help me. He was a nuts and bolts kind of guy and he was very good. The timeframe for the delivery was 100% accurate. The Master Spas tub performs great and it’s very pleasing aesthetically. It does exactly what they say it does. It's relaxing and it’s a great massage.

I went to Hot Tub University and I did a ton of research. The tub's craftsmanship, durability, and quality led me up to buying the TS 8.2 that would serve my family well. Yesterday, I was in the hot tub, and there was moisture getting in where the control panels are and some dark spots like mold or fungus in there. Then the light where one of the water comes out is bent left and right and I didn't notice it. I don't want to try to twist and break it. I would appreciate if someone could follow up on me on those two items. But other than that, it's quality.