Master Spas Reviews

Savannah always goes above and beyond to answer all of my questions. Mike is also very helpful. As a first time spa owner, I was very confused with all the chemicals, but Savannah even gave me her cell phone number.

I have to say that I was prepared for something akin to a car buying experience while shopping for a spa. However, Master Spas of West Michigan made the process painless and the followup after the sale was excellent. The installation process was efficient and efficient and informative and support after the installation was excellent.

Overall, very happy with the spa. Quite roomy even for a family of 5, jet locations are very good. Some very small issues found, the filter thread breaks/crumbles very easily, happened within the first 3 months of use. Little bits of the plastic filter thread circulated passed the pumps and are now blocking some of the smaller jets. Also, one of the jet nozzles broke pretty early as well (within 1 month). Otherwise, it has been easy to use and a pleasure to have.

I recently got a Precision 8 Master Spa. My wife wanted one. They had a sale going on at the Arena in town. It’s good so far. The customer service was great, and the unit was good.

Master Spas had what we wanted, and it was at the right price. We use it for bed and breakfast accommodation. We just bought it in April, but then it stopped working. So, I immediately called for service, and it took a while.

A friend of mine has a Master Spas and I liked it. I got one and it works great. But the controller failed already and the little round knob on the device started jumping. I had them replace it and they did a great job but it’s doing it again. Other than that, the customer service was great and they took care of the issue within reasonable timeframe. I’m worried about the product being long-lasting but I’d still recommend it. It comes with a great warranty so it takes some of the worry away.

We had been looking around at different places, and then Master Spas had a convention in Conroe. We purchased it from there. So far, so good.

We were researching for hot tubs in the area, and my husband came across a warehouse sale. We had talked to a couple of people who had had one in the past, and they said that their Master Spas held up really well.

My wife read about Master Spas online and liked what she read. We purchased it from a place near Saratoga Springs. They came and they installed it. It went well and so far, so good. The old spa that we had lasted 20 years. My friend who installs spas and pools looked at the Master Spa and he said that they use some cheap parts and that it’s not gonna last nearly as long as 20 years. But so far, we’re happy with it and that’s all that counts. There were a couple of parts missing and we contacted the seller. It took a while, but we did get the parts.

We love our new hot tub. It's perfect size for our new porch we added. The jets are fantastic. Delivery was great and so far we are really enjoying it. It was just what we were looking for since we didn't need anything huge. Fits in the corner nicely with its design.

We purchased our spa this past year. The delivery and set up went very smoothly. Every time I have called with a question, they have been very helpful. The technicians have always been very polite and professional. We are very pleased with our spa and enjoying it a lot. I would recommend this company to others.

Everything done on schedule. Very happy with our hot tub out our back door. No problems, only enjoyment. Utility bill may be higher than expected. So far our 110v has been just fine! Looking forward to the cool evenings of fall to enjoy this even more.

The people at MS have always been available when I need them and answer all my questions. The delivery crew of my new spa were very professional and took great care around my backyard landscape. This is our second spa and we love it.

We purchased the latest model swim spa. Don’t have serial number. Johnny was great. He came to do site visit and came with delivery people.. We have called him several times and he was very helpful. Even though it was pricey, we are pleased.

Love our swim spa but communication overall has been less than ideal. Info regarding set up and chemicals has been confusing and contradictory. Not thrilled that swim Jets only stay on 15 minutes at a time, but apparently that's mandated. Just wish we had been informed regarding that. Electrician was nice and didn't charge to return when we suspected trouble upon start up and Jets shutting off.

The spa has plenty of power and overall performs well, but I’ve encountered several issues:

Hot tub is working great and use it quite a bit. Sales guy emailed me and text me everyday when I was close to purchase, which I appreciate given he is in sales but haven’t heard a word since I bought the tub which given I spent 20k I think an email or text on how things were going with the new equipment would have been appreciated. Anyways no big deal but won't be coming back to buy equipment or chemicals and all it would have taken was a quick text

Parts keep coming off let keep blinking and app getting disconnected. Jets have to be turned on one at the time to get powerful jet. Designed for tall persons so my head do not reach the pillow and the lounge is too large as well and there is no local support in my area. Salesperson told me if I need any service or question we have to call and pay to get service.

Our local store was knowledgeable and very informative. They answered all of our (maybe silly) questions. They were kind and patient as we made our selections and have been there to offer additional support after the sale and install of our spa.

The sales department was extremely professional. The delivery was beyond exceptional! We have used our hot tub almost everyday since it was delivered. Previous to our purchase at Master Spas we looked at cheaper models. I’m glad we opted for a quality hot tub.

You have very poor customer service. It took forever to get my tub and then I got the wrong one. It took awhile to get the right one. I've had service guys to fix it twice now and experience the same stuff again. I enjoy my hot tub when it's working but I do not like your company. I would love my money.

The purchase of our Master Spas was great. Our experience with it has been good, so far.

The quality of the Master Spa that I bought is great. When I purchased it, before it arrived, their customer service was great, too. But after it arrived, it went downhill. They cost me an additional $1700 in electrical work. When I pre-planned this whole deal, I had a concrete slab board, I had electrical lines run 'cause I wanted a clean look. 

I was looking for a swim spa and went with Master Spas. So far, it's going good. I like the swimming feature in place. The spa doesn't come with any more on Bluetooth, so they gave a radio instead.

When we set up the purchase, the rep at Master Spas was lovely. The installers were awesome as well. It was a 95-degree day, and it was so hot, but they were quick and did everything wonderfully. They were still positive even in that crazy heat.

Master Spas finished the job about a week after they said it was supposed to be delivered. I had the small version installed. Their customer service was good.

I went to the pool and spa show in Glens Falls. I walked in, saw what I liked, and it took about just three minutes for me to decide to buy from Master Spas. They had great guys who did the delivery. They did a great job in record time. They delivered it by trailer and unloaded it, placed it in place, and set it all up ready to go. We had the pad put down and pay for it separately. The spa has smart features. It’s got the rowing feature. It's got all sorts of goodies, and I love it all. If anyone asks, I'd tell them Master Spas have great people and I had a very smooth transition.

Master Spas had a few options that I could add that I thought would make it an okay tub. I also didn't like any small company all the way. I went with Master Spas and they installed a 7-foot therapy tub. The service was good and I like that I have the tub in the backyard.

I went to a civic center where Master Spas was having a hot tub show. When we went in, we saw the unit we decided on. I have one issue with it, though. Overall, I like it. The one thing that is odd is how the floor on the bottoms are rough. One of the steps is not smooth. Also, the padded steps that they put on top of it won't stick because somebody screwed up when they were manufacturing and made that one step rough. All the others are smooth on both sides, and that one isn't. So, I thought quality control should have picked up on that.

Master Spas hot tubs offer impressive features and therapeutic benefits, especially in their higher-end models. hydrotherapy options like the Stress Relief Neck and Shoulder Seat, Master Force Bio-Magnetic Therapy System, and up to 72 jets for full-body massage. The EcoPur Charge filtration system is awesome for reducing maintenance and improving water quality.

We have enjoyed our Master Spas Swim Spa Challenger 15D for the most part. It is functional and overall works well. There seems to be a few minor design flaws - touch screen does not work well when hands are wet (it is a pool - hands are always wet!) And I seem to have handles and jets rusting with a stream running down staining the side of the spa after only having it 4 months. I have no idea why this is happening. Low quality parts? Not sure. I am still learning how to use many aspects of it and am probably barely scratching the surface of functions it has, and feel like I am starting to get the water chemistry down. The kids love to play and splash. I love to swim. It works well for swim training. We do love it so far.

The salesperson was very easy to talk with. He was very knowledgeable. Very helpful. I had a question about how to set the water chemical levels and their customer service was fantastic. I would definitely use them again and I would definitely recommend them to my friends and family and acquaintances.

There was no manual provided with the spa right off the bat or installation instructions. As such, I built the deck specific for it, including locating the electrical source with the only knowledge of what location the plug in was (I was told that by the delivery personnel). I then compounded that problem by locating the control panel, which is small and not easy to read, on the back side of the deck because I didn't know that the plug in was as long as it is, so our guests have to read the panel upside down. Three times now, our guests have put the tub to sleep accidentally. Your online manual tells how to put to sleep but not how to start it again. We had to go to Reddit to find out. I do not like your product and would never buy again from your dealer. I never write criticism, but my anger is just too much.

Very disappointed with literally zero communication after the sale; it’s as you saying ok we made the sale, close the books and move on…. I’ve worked sales all my life as a Realtor, and always continued to follow up with my clients after the sale to find how things were going, if there was anything additional I could do for them, and always ask if I could be of any assistance with their family and friends.

Worst purchase of my life. They delivered it damaged and said they would contact us to repair it. Never heard from them again. They promised it took little to no maintenance and that was a lie. The amount of lies we were told in order for us to purchase their top model is more than upsetting. I would not do business with them and am now out over $16000 and have to deal with this horrifically ugly thing sitting at my house, sucking down electricity.

Absolutely the worst customer service I've ever seen. They dropped our hot tub from a truck on delivery, totally incompetent. There were scars and damage from the drop that they acknowledged on the delivery paperwork. They said they'd fix it, but 10 months in, they've done nothing. I call weekly, they say they will respond within 24 hours and never call. $25,000. They are horrible. If you buy from them, you're as stupid as I am. Bad, bad, bad company.

I purchased my tub less that a year ago and granted we do love it and use it often there are a few issues with it, first off less than a month the control panel went out. They sent a service guy out and it took over 5 weeks to get it repaired, second we have had to purchase multiple massaging foot jet replacements due to the cheap plastic cracking and breaking off so when you put the jets on it floats to the top and then there is no power to the other just 'cause of the large gaping whole that the jet left open, I now purchase 2 jets at a time to keep one always available for replacements and that is a $97.00 cost that we accrue ever few months and the company has not been of any assistance in fixing or offering replacements for free or at a reduced rate. Not real happy but can't afford to replace the tub for a new one.

We purchased a swim spa two years ago, and the surface has developed serious cracks. It’s been eight weeks since we first contacted customer service, and we still haven’t received any real help. A technician came about a week after our initial call and took photos. Since then, we’ve made multiple follow-up calls, but all we get is voicemail and no callbacks. On July 28th, I was told the issue isn’t covered under warranty—but whether it is or not, what matters most is getting support to fix the problem. The cracks are getting worse every day due to sun and heat exposure. We’ve asked repeatedly for guidance on how to repair the damage and prevent it from happening again, but no one has helped. Every time we call, we’re transferred to a technician who never responds.

My wife she saw an advertisement on Facebook about the expo where we learned about Master Spas. We purchased from them October of last year and the process was very easy. Set-up and delivery were very easy as well, and so far, we like our spa. We've used it a lot and the quality is good. It's easy to use and I don't have any complaints about it at all.

I like the size of the spa. The only thing is that I don't like the buttons that you push. But we like the spa. The size was the key because we had to bring it in to a room and had to go through our doors. So, that's why we like the size that we got. I love the quality. I use it every day. I have fibromyalgia and it's very soothing on my body.

The spa has a great quality. I haven't had a problem with it. I use it five times a week.

My mom had Master Spas for several years and she had no problems. So, it’s better to stick with what works, and I got my spa from them as well. It fits six people comfortably. It has lots of great jets. It's a good spa. We got it from Spas and More! in St. Louis, and their customer service has always been great. Overall, it's a great product and easy maintenance. They're a little pricier but sometimes price comes with quality.

Master Spas was running a lot of YouTube ads for an event they were having near where I live and that led me to go to that event where I bought stuff from them. Everybody there was very helpful and to get the financing was real easy. The delivery and setup part were fantastic, and I was very impressed with the two guys who came out. I've told anybody who mentions they're thinking about getting a spa to come out and look at Master Spas. Also, I'm going to buy a sauna here, hopefully, in the next six months, and when I do that, I'll probably buy it through Master Spas as well.

Working with the team at Master Spas was quite frustrating. I ordered a swim spa, hot tub, and chiller, only to find out that the chiller was external to the unit after I'd redone the concrete in my backyard. It required additional costs for an air conditioner pad for the chiller. Furthermore, the spa arrived in December, and the initial fill with antifreeze caused cloudy water. It wasn't until much later that I discovered I needed to pump and refill the unit, costing me a significant amount in unnecessary chemicals.

My husband and I decided to buy a hot tub from Master Spas. My husband first spotted their advertisement promoting a spa sale, which appealed to us. We chose Master Spas because their model offered a variety of jet options that interested us more than other brands we had considered. Another deciding factor was the convenience of having a local dealer nearby. If we encounter any issues, we can easily go to Kansas City to have assistance at the local store.

I purchased an eight-person spa from Master Spas, which is designed in a white and brown color scheme. Functionally, the spa performs well and serves its purpose. At the time, I found added value, as I was undergoing physical therapy, and the spa proved helpful in alleviating soreness despite my swimming pool offering a better recovery.

Your recent "upgrade" to the Control my Spa APP was terrible! The older version was much better and I cannot fathom why you haven't decided to either back out, or fix this new APP. Backing out would be an update to the existing.

It’s difficult to maintain a good chemical balance. Requires much more chemicals and maintenance than our previous spa did. But overall we enjoy using it. Jets could be more powerful. Appearance wise it looks very nice and the color options were great. Easy to open and closer cover.

When we went to purchase our Spa in 2022 everything was great! However as soon as we signed the papers they let us know there was a 12-16 week wait for the Spa to be delivered. When we were unhappy with this and tried to cancel the contract (we were still in the store, ink not dry on the paper) they said too bad, you will forfeit the deposit- which was already paid SECONDS before. We waited 16 weeks for the Spa, it was just dropped off in the yard, no set up or support.

I get in my hot tub as much as possible. It's one of my favorite man toys! I do wish there were more lights and a touch screen as the buttons are hard to push. Nonetheless, no complaints. Well worth it.

We have had nothing but problems with the side panels coming off of our Master Spas. The company is difficult to work with and wants to blame the problem on everything but their workmanship. We have had the panels repaired several times and they continue to pop out/off. Not acceptable for what you pay for a spa. The dealer in Rocklin, California is useless. You have to try and work through the company but they basically wash their hands of the issue and don't care if it is repaired correctly.

We purchased our Master Spa Twilight Series Spa in December 2024. From purchase to delivery our experience has been wonderful. The sales team were easy to work with. The delivery team explained set up very well. We love our spa! Wish we could have purchased one years ago.

It's hard to describe the feeling of a Master Spas, words don't really come to explain how you know it's a very good product. The finish, the power of the pumps, the variety of settings, the cover and on and on.

Our only regret is not buying our hot tub sooner. The staff at The Hot Tub Store have made our experience even better with their support in learning how to best care for our spa and teaching us how to keep chemicals balanced with ease. We love that the extra filter means less exposure to free chlorine and that it’s less drying for our hair and skin than others.

I bought an H2X 15D Trainer from a distributor in Calif. The unit was competitively priced, and it has many attractive features. When the spa is clean and working, it’s great and we enjoy the ability to get our exercise. But the experience has not met expectations. The wait time to receive it was forecast at 4 months, but took longer than 5 months to receive. When the delivery came, the crew did not know which end the electrical should be close to, so it got placed backwards by the crane and they had to make a run for more electrical cable to finish the installation, but they did get it done. After they were done, I found assembly flaws that were reported such as loose screws that fell out or were not tightened. The orientation and training were minimal and not enough information was shared. No manual was delivered at time of install, I had to ask for that from the dealer, who sent me a link, no paper copy. A paper copy was requested.

We purchased our hot tub 3 years ago. We purchased after we tested just about every type. It was definitely the best fit for us. Our concern was the service as the store is 6-7 hours away. So far we have needed minimal support but the Master Spas' people have been terrific to deal with. They also have regular sales that we use to stock up on supplies!

I attended a home and garden show where I discovered Master Spas. Their promotional sales booth piqued my interest, leading me to conduct some research on their products right there. Admittedly, I can't recall the exact model I chose, but it's a six-person spa featuring built-in lounge seats with massaging jets. The size was a perfect fit for us, fitting plenty of space for a small group, and the diverse jet settings were appealing.

I tried Master Spas, hoping for a seamless experience, but it turned out to be more complex than initially communicated by their team. During the purchase, I was informed that only a scoop of chlorine each week would suffice for maintenance. However, it became apparent that I needed additional chemicals to prevent the water from turning green. The information given initially was not transparent, leading to unexpected additional costs for maintenance chemicals. Despite this, the product itself is working well, and I thoroughly enjoy it. I would rate the product a solid 5, although the customer service experience dampens the overall rating to a 4.

Our experience with their customer service has been quite positive. They were helpful when we called with questions, and they were quick to respond when a part broke during the installation. Fortunately, they came out and fixed it right away.

I went to a hot tub exposition held at the Saint Charles Convention Center where I was introduced to a local store in Saint Louis showcasing hot tubs. I ended up purchasing a Clarity model from Master Spas, and the setup and delivery were seamless; the two installation guys did a commendable job leveling the hot tub and explaining everything thoroughly. I really appreciate several aspects of the model I purchased, including its quiet operation and sturdy design. There's virtually no vibration, which means you can comfortably place a drink on the surface without it moving around. We haven't owned it for too long, but so far, we’re having a great experience and seize every opportunity to enjoy it.

My husband said that we were a little misled by Master Spas because it was a clearance model for the year. They said there was a new model year coming out, but they told us that this spa really was kind of self-sufficient and didn't really need any chemicals. But when they came and installed it, the guys that installed it said they love when salespeople tell people that because it absolutely needs to be shocked, and I'm constantly balancing the chlorine and the pH and the alkaline. But they had said that this particular spa, you didn't need to do that with. He said that that wasn't unusual for people who've been misled from a show. Other than that, we've had a good experience with Master Spas. I still have the phone number of the specialist that installed it for us, and if we text him any questions, he's quick to respond. It's been a positive experience. We would buy another one.

I selected an 8-person spa from Master Spas, partly due to a special deal available that day. This feature alongside the spacious seating was appealing, especially since it included numerous jets, regardless of not recalling the exact count.

The customer service provided by Master Spas was exceptional; they ensured everything was handled efficiently. The spa installation went smoothly, handled by another company that took care of all wiring to meet code standards, leaving it looking great.

I got a six-person spa from Master Spas. They delivered it and then I hired the electrician to pre-wire everything. The electrician actually hooked it up as well. Right now, it's got some sort of leak where we can't keep water in it. So, in the time that we've owned it for the past six months now, we have used it very sparingly. The leak is an ongoing issue. They've been out and told me I overfilled it. That they took some water out and it did not solve the problem. But now, when we turned it on, it just spews water out the bottom. So, they have been called. They called back and said, “We'll get somebody out to take a look at it.” But the tub itself is fine.

I chose Master Spas, and overall, everything went well with my purchase. The process of getting in touch with them regarding maintenance and other matters has been smooth. One thing worth noting was the installation, which wasn't quite as expected. The delivery was made by two guys with a trailer, and since it was the largest spa model they offer, both my wife and I had to assist them in getting it off the trailer and into place. It seemed a bit challenging, and I felt they might have struggled without our help, though they assured us they could manage.

The purchasing process at Master Spas was seamless and the delivery was timely. The hot tub is working perfectly without issues. One noticeable aspect of my experience was their installation service, which was carried out smoothly.

So far, my experience with Master Spas has been quite easy and fulfilling. My husband, who has a labor-intensive job, finds relief from his arthritis pain on his shoulders, back, and ankles after a long day at work, which is quite beneficial.

The hot tub seems to be of high quality. However, I seldom use it, maybe every two or three weeks. My primary concern is maintenance, which is more than I anticipated. It involves frequent chemical checks, washing the filters, and changing the water—tasks which I didn't anticipate to be as involved as they are.

Working with the Master Spas team was a breeze, and the process was quick and straightforward. One of the standout features for me is how easy the product is to maintain, which I truly appreciate. However, I have encountered an issue regarding the warranty, as I'm currently waiting for a callback from their service team. Faster follow-ups, especially for warranty and customer service matters, would enhance the experience.

We purchased a Chilly GOAT Cold Plunge from World of Spas in December 2023. Sales and delivery were great, but customer service since then has been a nightmare. The unit froze just a few months in. The chiller was replaced but still didn’t work — turned out to be just a fuse. The following winter it froze again. We were told it was fine this winter because it was just a few last and this time the compressor and UV light both burst. We were quoted $2,600 and told parts would arrive in 2–4 weeks.

My husband and I purchased a Master Spas Twilight 6.2 in 2021. I had researched reviews and it seemed that most people had good things to say about the product. I was very interested in protecting our investment as it is an expensive hot tub, so I read and followed all the guidelines of maintenance and care. Within two months, jets started to break. The foot jet at this point has broken 8-9 times. We have had trouble with the electrical (though in fairness that may have been the fault of the electrician, though that is the only issue that wasn't a result of the poor quality of this product). We have had to have the touch panel replaced as it stopped working. And now less than four years later, it is leaking from the bottom. The warranties are very short for much of the product and it would seem because it is poorly made. I cannot in good conscience recommend this product and deeply regret having purchased it.

The tub is performing fine but it always smells hot after a few rounds of bubbles. The dealer is the problem. We are still waiting for a top that works for our tub and we purchased the tub on 9/27/2024. It’s been very frustrating. But we are stuck with a tub we can’t use until the top arrives.

First of all let me start by saying, buying our tub from Master Spas is one of the bigger mistakes we have made. From the time we left the display showroom until today, it's been one issue after another. They DO NOT stand by their products. We have had our tub 18 months and have already been through one control panel and less than 8 months later the second control panel doesn't work properly. Calling Master Spas and speaking with their customer service people is like calling someone who you are bothering. Just to schedule a service appointment cost you $250 upfront for a part that still hasn't worked well since we had the tub installed back last November. Again the item is under warranty, BUT it's not under their service warranty? Sounds shady to me. One would think a company would stand by their products less than two years old.

We've been looking for a hot tub, so we went up to the KCI Spa Expo and got a pretty good deal on Master Spas. It's got 15 to 20 jets, and you can seat six people in it, if you wanted to. The whole family loves it. Most of them have been here and seen it. They all like coming over and getting in it, so it's been a good experience.

I got a five-seater at Master Spas. It's got 48 jets and lights. We saw it in an expo in the Ozarks.They did a good job in the installation, and I had no problems.But their representative wasn't 100% truthful. There was something that wasn't right, but I don’t remember.

We went to a hot tub expo and Master Spas was there. Then, we purchased a hot tub. It was delivered on November 20th. Setup was fine. The installers drop it off and then they had to come back. They did not get the cover right. Then, it has had some jet issues, like coming loose and falling off their sockets. It is my understanding that everything is under warranty for five years. It costed a lot, and I hope that it was a good value.

I had the best experience. My spa is wonderful!! I suffer from migraines and this has definitely help. I wouldn’t change this for anything! I enjoy swimming or just relaxing in the spa. There are many days I am in the spa. My son who doesn’t like water has enjoyed go in there.

Apparently overfilling the spa caused a failure of the ozone generator. The check valve in the ozone outlet tube did not function properly, allowing the generator to flood and fail. There is no maximum fill line on the spa and the manual did not specify a maximum fill level. The spa was down and sub-zero weather was rapidly approaching. The local service agent was not available for two weeks but the dealer quickly found another service rep much closer to me. It was promptly repaired and all has been good since then. The spa is very good and I love the foot jets for hydrotherapy.

Not exactly a luxury spa - very glaring design errors.

Our service when buying our spa was very good. They were with us and answered every question we had. Even when we texted them. They understood our needs and wants. We would highly recommend Master Spas. I just recently found out that they match any prices on chemicals. Thank You!

I've been having several problems with my tub from its delivery. Have made multiple attempts to get them resolved but I've been pushed off and none of the issues have yet to be addressed, fixed, or replaced. Lights in the tub won't come on. A valve is cracked and is leaking. The yellow filter insert was broken by the installer and never replaced.

We bought the Phelps 8'x8' spa for a whopping $17,000. The plastic chrome around the jets is a cheap product that has corrosion issues. We reached out to the local dealer where purchased and it was an argument from the start. They did send new jets BUT I have to pay someone to install them. Considering the price, the product and support has been disappointing. Would I recommend to my golf pals, NO.

About 40 days into ownership the water stropped being filtered and then on May 23 the pump stopped working. Three weeks out and I still cannot get someone to come and repair the spa. The dealer is hard to reach, they seldom return calls, you have to be lucky to get someone to pick up the phone when you call. It has been a very bad experience with the product and the support service.

I have owned a number of different spas and I have to say that my Master Spa (twilight series) is by far the best. It targets all the areas of the body depending on what seat you choose. The jets are very powerful and you have the ability to adjust to your liking. I highly recommend!

The delivery and set up guys that came to the house were great! They were personable, fast, friendly and kind. They walked me through the process and made sure I was confident. Before they cleaned up and left, they told me to call with any questions I have and they were kind with each of those interactions as well.

If I could rate this zero stars it would still be too many. I have had NOTHING but issues with the payments being processed on the billing side, the installers said everything should be fine but it continues to blow the fuses... Just issues.

We had a wonderful sales lady in the beginning. She helped us pick a hot tub that we really wanted. The problem came after that. We had to keep calling after the weeks passed when the hot tub should have been delivered. We then got the wrong hot tub delivered that looked nothing like the show room. We were told there is nothing they can do. It's the new model and we should be grateful. Then we didn't get all the filters and chemicals for it because it was the new version. We called and they said they will ship them. It's been 5 months and still nothing. We are not happy with how anything was handled. So it changed our view of Master Spas.

We love our hot tub. We enjoy getting into it almost nightly. Helps the sleeping and relaxed our whole body. Easy to maintain and keep clean. Glad we bought this particular brand. service was awesome. Master Spas are a distance away but will drive to you to service our unit.

In response to my rating Master Spa was VERY good, they replaced the failed pump. I am happy to have reach the master spa team and worked to fix the issue. Local distributor South East Spas in West Palm was of no use. I managed to find a great local tech to install the replacement pump (Jon **) who is great. Changed from one star to 4 as we love the unit, but disappointed with distributor,

Master Spas had some kind of open house sale at a city near me. They showed their various models in the category I was looking at. The sales reps were Informational. They're pleasant and took the time to deal with us. I didn't feel any pressure. I was very comfortable with them. I like the product, so I ended up buying one. The published pricing was quite a bit more than what we paid.

We looked at a couple of different brands and did some price checks. For the tub we got from Master Spas, we made a good choice. Everything went smoothly. We like our tub and we enjoy everything about it. The major thing is feeling relaxed and getting the opportunity to use it. I keep it at a little bit cooler temperature, so we could sit in it longer because we don’t wanna be getting lightheaded from the heat.

My experience with Master Spas was uneventful. It was a referral from a friend. We did the purchasing on the phone. I had already picked out what I wanted. They came out and delivered it and got everything in place. We set it up on our own. The sales representative had given us the specs for the electricity, and then he just went over the steps of what I needed to do.

Everything was great with Master Spa except for their third party that they used to finance it. So, I refinanced our spa right away, but we paid it off. Then the third party financing company sent us a bill for a few cents with added interest to it. It was a scam to me, so I reported that to Master Spa because they need to know who they're doing business with, and what they're exposing their customers to. Once they turn over the financing part to them, they're out of the loop on the payment part.

I was a little disappointed with the competency of Master Spa’s delivery team and service technician. There was a LED light that went out on it. The service technician that came out and serviced it left some of his own tools at my place. When he reinstalled one of the side panels, he put it on crooked, and left one screw out. That is just poor workmanship. However, the product continues to meet my expectations. It hasn't had any breakdowns.

The customer service at Master Spas is excellent. My favorite feature of the spa is the mineral portion of the water. It’s not chlorine.

The delivery guys were perfect. I couldn’t have been happier, especially as late as it was and with the fact that it was raining. They still got here, pushed the hot tub over to our backyard, and set it up. They stayed positive, explained everything clearly, and got us set up. Since we had never owned one before, we were kind of clueless at first, but they kind of lined me out on what needed to be done and all that jazz.

The company did very well with the delivery of our tub. I was so excited. When they delivered it and took our old tub away, they discovered that the old pad had been damaged by vermin. With that, we had to pour a new pad, and that was recently completed. We had to wait another five days before we can put water in our tub. I’m happy, but I haven’t been able to do anything with it beyond that because we’ve waited for a good pad. We didn’t want to break the tub by not having it well-supported.

I heard about Master Spas from a trade show I went to. I purchased a hot tub from them, and I love it. Purchasing was easy, and it was delivered and installed in less than a week. The salesman did everything he said he was gonna do and was on time with the delivery. Everything went smoothly. I don’t have any complaints, and I would highly recommend them.

I purchased Clarity 8 from Master Spas, and I’ve had it since December. The setup was good. I didn't receive a lot of training on how to take care of it, because they said that's what the paperwork was for, but they did run through some basics. I’ve never had a hot tub or a pool, so getting the chemicals right is a little tricky, but I think I got it down now, and I’ve been using the tub. It was tripping breakers and the outdoor disconnect breaker for the hot tub, and I couldn't figure out why. So, they had me do some troubleshooting on my own by taking the cover off, unplugging, and resetting a couple of different things. It has tripped the breaker three times over the past six months. So, I had to put one of those floating temperature sensors in it that connects to my phone, so in the wintertime, I would be checking it all the time to make sure it was on ‘cause I didn't want it to freeze up. And it felt like overpaid for it ‘cause I thought I was buying a USA-made tub, but the motor is made in China, and the panel is made in Mexico, so I was very disappointed in that. But it’s a nice-looking tub, and it functions as it should.

I bought a spa from Master Spas that was on sale. It seats five, it has lights and two pumps. It also has a fountain, which I don't ever understand why there is a need for a fountain. But overall, I've never had any issues with it.

We enjoy our Master Spas, it’s good. Everything is working well and we haven’t had any issues at all. There was a sale going on, and that’s actually why we went with them over their competitors.

We opted for a larger hot tub with a lounge seat. The family absolutely loves it. It’s a nice stress reliever after work and school or for after baseball games. Love the features-lights and waterfall. All the jets and the waterfall are fully adjustable.

We went to the show and looked at them. They looked like they were they were well. I then purchased a hot tub from Master Spas. The guys came up and did what they had to do and they took care of everything. The quality of the product is good. We got the lift bar for the cover, but they put it on a little crooked. I’m a perfectionist, and when I see stuff like that, it drives me nuts.

I chose Master Spas because the dealer is close to my house, and they're extremely reputable. I knew they wouldn't sell me something that wasn't good. We got it in November and love it. We use it almost every night. They have fantastic customer service. The delivery guys had to bring the spa down a hill because it’s outside my walk-out basement. Those guys were great.

I was just looking for a cover for my hot tub. Master Spas had a small blowout sale, so we walked in. I liked what I saw, so we ended buying a hot tub that day. Even though it was on sale, it wasn't as cheap as I expected. But it’s fine. It’s got lights and twin jets. I like the temperature setting because it’s stays steadier than my old one. The control panel is more accurate as well.

We got a tub from Master Spas, and we’re enjoying it. I like the layout and the power of the jets. The lights and the color of the tub are cool. The customer service was great, and delivery and installation went real smooth.

We were researching to see which kind of swim spa we wanted to invest in, and we went with Master Spas because of the Michael Phelps brand. To get everything set up, they were very responsive when we needed anything, and there were clear communications. We love the quality of the tub, and its ability to torque that up is wonderful.

I have had it now for 2 months. The jets and feel is what I had expected. Master Spas service reps were available for questions on start-up, and the delivery team was also very helpful. Two issues. They did not make sure they had a cover in stock even though it was on hold for 6 months, and they forgot to include the WIFI which I am still waiting to receive. Overall I still think it is a great tub.

I was disappointed when we bought our spa from Master Spa that they didn’t offer to do initial set up and briefing on spa functions without charging us. Also, having had the spa for less than two weeks, had a warranty call that cost us $$. Really disappointed in the after sales service.

Corporate was helpful except depending on who I spoke to received different answers in troubleshooting the spa. Not even 90 days after delivery the heating unit went out and was charged for the electrician to come out even though it was an electrical problem. David’s Home Entertainment delivery and support was awful. After about 9 months I am finally enjoying my spa.

I was concerned when I first got the spa and filled it with water. The next morning my entire new floor was covered with water. Apparently one of the pump seals had broken. It was very difficult for the service man (from a different state) to swap out the pump. (Case #**). A good improvement that I suggested is that they make the spa more repair friendly. The service man was very good and said that in his entire career this was the first time he had ever seen this issue. After the fix which was totally covered by Master Spas, the spa has been awesome! Absolutely love all of the features. I'm very glad that I went with Master Spas. They stood behind their product 100%!

Buying my Master Spas is one of the best investments I have ever made. A great way to finish my day. My two girlfriends and I enjoy soaking away the stress and strain of our day. My sign on the side of the spa keeps unwanted family away - "No Swimsuits Allowed".

While I love this spa that I only bought a few months ago, I was shocked to find out that the warranty can't be passed on to the next owner of our house. I was putting our vacation rental house on the real estate market and my realtor thought it would be a good investment for me to buy the new spa rather fix the existing spa and give a credit to the next owner for a new spa. Boy was she wrong, because the potential new owner of this vacation rental who we are now in escrow with will not be able to have a warranty on what is essentially a brand new spa. I mean, even Home Depot extends their appliance warranties to the new owners of a house. I am extremely unhappy and feel like a paid a fortune for nothing. I should have bought a hot tub from Costco or fixed the old one and given her a credit.

I've had my Twilight spa for over 5 years. Not one year has gone by without at least two repairs!!! At present the ozonator isn't working, $700!, and it has yet another leak! Every repair is in excess of $300.00!! It's a piece of junk!!?

We were just riding around, and we saw a sign down the Ozarks that Master Spas was having a sale. We got good customer service, and the spa is built very well.

We got a hot tub from Master Spas. It took a couple of weeks for the delivery. The quality is great. The only issue is the hinges broke off twice when we flipped the cover up. I don’t know if that’s under warranty or not. But my son just flipped them around and now they work.

Master Spas had an expo in my city. They had what we wanted so we got their hot tub. The quality is good. I would recommend them.

I wanted a Master Spas spa so I drove by their facility. The salespeople and service guys were excellent. My spa has everything and it’s excellent too.

I bought a hot tub from Master Spas, and the purchase was easy. They did great with the delivery and setup, and the item was delivered within a couple of days after purchase. The tub feels good. Master Spas have responded every time I’ve called them if I’ve had a problem. Overall, they have done good.

It was a good experience. I'd recommend them.

My experience with Master Spas has been great. Their equipment works perfect, the quality is good and the price is within range of everybody else. We contacted their team a couple of times and they took care of everything very quickly.

We love our Master Spas hot tub, and we use it almost every day. We went to one of those hot tub expos and purchased the Getaway Harbor series. It took a while to get our hot tub in, but when they scheduled delivery, they brought it right out within a week and the people that set it up were very helpful. It’s great quality and just as good as any hot tub we’ve ever been in.

I went with Master Spas because of Michael Phelps. Getting the spa installed and set up went well. It didn’t work when I first got it, so they had to replace some boards. Overall, the experience was fine.

Master Spas is top-rated. I've researched spas. On my last 20 years of my life, I've had four of them. And every time I move, I get a new one because I have to have them for my back. And I basically live in them. The issue is I've had different brands and I've always upgraded each time to a little bit better quality. The issue with this one is not the quality of the tub itself. It was the dealership that sold it and delivered it and is now not fixing it.

I’ve been happy with my Master Spa. It’s a great product, and the customer service has been great too.

We purchased a Master Spas and our experience has very good. I love the bubbles and the hot tub, which was very good.

Master Spas were a leader in the industry from my readings and understanding. The quality has been built with high-quality parts. It was a great experience, very easy to get ahold of a sales rep who immediately called me back via a request on their website. Customer service is very high-level, top-notch. And that was at the local place that we bought from. It was a great experience overall.

I wanted to get another spa, and I went with the Twilight from Master Spa. It's a good deal for the money. It was a little more than I wanted to spend, but it had the seating arrangements I wanted. I like that it could fit six people. I like the high quality, the horsepower of the pumps and the positioning of the seats. I like the reclining seat and the fact that you can lie down. I am more relaxed.

We purchased a hot tub through Master Spas. They have features that we liked on their units. I like the chemical system that they have since it's super easy to maintain. During the installation, they took care of everything. We told them where we wanted it. We knew they weren't going to do the connections so we had our electrician get all that sorted out before the installation. We knew what to expect. Their team responded any time I reached out. I used their website to order additional filters.

I determined that Master Spas was right for me after I did due diligence. That it was a certain size was a factor, as were functionality, durability, efficiency and the price point. A lot of tubs out there have various price points.

I’ve owned a Master Spa for about a year, and the quality has been really good. I haven’t had any issues so far. Before deciding, we looked at just about every other company out there, and what really stood out to us was the jet placement, the quality of the pumps being used, and the controls. My favorite features are the foot jet and the waterfalls, and it’s got all the lights on as well.

I wanted a Master spa, bought one, I love that it’s spacious and jets are very powerful as well. It’s really nice.

I bought a Twilight 7 Series hot tub from Master Spas. The delivery and setup were great. We’ve had it for about two months now, and I’m sleeping better after using it because it helps with my body aches and pains. The quality of the Master Spas tub is very good. The only thing is there’s one little lever that we turn in both directions, and it doesn’t really seem to do anything.

My wife’s friend referred us to Master Spas. So we went with them. The product is great and meets all our needs. I have no complaints. I use it four times a week. Three people can comfortably utilize it all at once. It’s enjoyable to use. My experience has been great.

I was just shopping and walked into a store. They were selling Master Spas and we liked what they had. It was similar in style to what we were getting rid of. We’d had ours for like 15 years, so we went with that one.

A friend told me about Master Spas. The spa that I bought has the normal features. I love it. It's great.

Great customer service before and after the sale! We love our new swim spa. Delivery people give you a short "dry" training with the chemicals and once it's installed and water is in spa, they come out and teach you how to add chemicals.

My next-door neighbor got Master Spas, and he liked it. I went for a six-man basic model, and I liked it. Their team was great, and Casey was good. He came through with everything I asked him to. The product seems to be sturdy, and I haven’t had any problems with chemical mixing or getting algae. It’s cut and dry, and easy. I use it four times a week, and I like the jets where it just goes from your tailbone up to your shoulders. You can get as basic a model or as expensive a model as you want, but it seems that they are put together well and they are reliable.

I read a number of articles online, sort of appraising what to look for, different kinds, different brands, and pros and cons. And then I decided Master Spas would be my best choice for what I was looking for. They were well-rated, and their repair record has been good, with not so many proprietary parts that always end up being a lot more expensive. So, I chose the Twilight Series 7.25 because it looked like it had the best combination of size that I was looking for and number of jets. It holds 300 gallons, and it has a bunch of jets. 

We originally purchased a Master Spas around 2021 and had it for two years. Then we purchased another after selling our house, which included the spa. We found them through advertising, as we looked at several different spa manufacturers.

The salesman was easy to get ahold of, quick to answer my questions and came back with anything I needed. I like the set-up of the Master Spas Twilight spa. The biggest thing is the layout of it. It's got a lounger and it's got three other seats. One seat has more massagers on it, a couple other seats have more direct pressure jets, and then another seat with more massaging jets. I haven't had any problems, and I've been very happy with it.

We’ve been enjoying our Master Spas four to five nights a week, and so far, it’s been great. It works really well and it's very comfortable. When I was making my choice, I really honed in on the amount of jets it had. I just loved how many there were.

MasterSpas Clarity 9 has been a great addition to our home and our lifestyle and we’re very happy with our purchase. We wanted something that friends and family would be able to enjoy when we had them over. We have two sides of jets, two zones, one side of the hot tub to have the jets on, and the other side may be off, or both on. The control panel is easy to use, so we like that. We didn't want anything too complicated or with too many bells and whistles, and it’s a straightforward hot tub. We've had it for six months and it's been working wonderfully, so the quality is great. And for the price point and the size, it just matched what we're looking for.

The employee Cari is very kind and considerate. The trip fee to cover warranty issues is exorbitant and probably ends up covering parts and labor that are supposedly “free”. I am highly disappointed and will make sure to let friends know of the fine print.

Connor was awesome. We were very indecisive on the model we wanted but he helped us get to a decision by being patient and providing the technical details. Delivery was the next day and all went smoothly. Spa is not yet hooked up until we can get an electrician.

We were told we would be given extra filters, however; the delivery guys forgot them, then the tech guy that put the cover on forgot them. Still have not received any extra filters. Can you please send us the filters.

I thought they should get everything set up for you. It was our mistake for not having them to do so before we paid for it. It was tough getting the chemicals balanced. Therefore, some of this was our mistake.

Missed delivery dates, poor communication, poor customer service, didn't deliver everything that was included in the order, thus making me drive to a location to pick up the missing parts. Didn't show up with the proper tools to complete the install and had to barrow them from us. I will not be purchasing from them again, nor recommending them to friends or family.

We went to Master Spas to check it out and we liked it. We chose what we thought would fit us but we didn’t want that lounge part in it. We want to be able to sit up in all of them and not take one whole side of it with the lounge part. It was a good fit for us.

I liked the experience buying Master Spas from the hot tub show and I liked the fact that it had a warranty on it. The salesperson had one of her own, she was very nice, and the installation process was fine. I love the jets, just being able to come home, flip it on and relax, and the convenience of it is what I like the most. My brother ended up getting one that’s a little bit bigger than ours.