Master Spas Reviews

We really liked Master Spas' price for the amount of amenities. We had looked at Bullfrog Spas and a couple of others that were the higher-branded ones that were a lot more expensive, but all of those came with fancy lights and stereo systems that we didn't really need or were looking for. When we found Master Spas, we felt like we were getting what we wanted. It wasn't extravagant. We like that it's not just a swim spa, the first half of it is like a hot tub. So, you can have six people sitting in that, and then you can have people sitting in the spa part as well.

We purchased the Master Spas Twilight Series 67.25. Thus far, it has performed well. My spa research heavily focused on the user interface. I did not want a touch screen that may or may not work fingers have been in the water for a while - a common situation. The "Google Nest" style rotary interface is excellent and I love it. However, it isn't made by Master Spas and that is part of my issue with the spas. The literature that we received from Master Spas on configuring the Gecko-made spa controller (Gecko makes the dial/control system for the spa) was all out-of-date. I installed the app I was directed to, but it turned out to be an older version. Ok...fine.

I went to a trade show, found Master Spas and got a Clarity spa, which I could hook up with a 120 line instead of a 220. It has LED lights and I like the heat. The hot tub's nice, but it's expensive.

We love our hot tub. It is perfect for our family. The salesmen and people we have spoken with on the phone have been very professional and helpful. Delivery was on time and set up was quick and easy.

We went to a hot tub sale at a convention center in Salt Lake and got involved with Master Spas. When we saw them, I liked their design and how they presented their features, both in their filters and their jets and the way that their spas were set up. We chose our spa based on size, what would fit where we're putting it and we like the layout of the spa that we chose. It's got seats and a lot of jets. I like the filter system that it has and I thought it was easy to operate.

Master Spas had a sale and I went. It was a whole fiasco as part of an insurance thing. I had another spa then that company never paid me back. In the meantime, I had put something on the Master Spas. Once I got the tub, everything was fine.

We like how Master Spas does the installation of the tub. We got a 7 x 7 tub and it's got a lounge in it. One corner has the shoulders all the way up and down in the back. The tub has two 4.5-horsepower motors so the power is good. We had them come out when the control panel wasn't working as well, and they replaced that. That was good customer service. We're happy with our Master Spas tub.

My wife and I were in the market for a jacuzzi, a spa, a hot tub, and we liked what we saw with Master Spas. We liked the size, the layout, and the features that it came with. We also liked the pricing that they were willing to give us and the free delivery. They had also indicated that, at the time, Michael Phelps was endorsing Master Spas. That was an important thing. While the hot tub was being delivered, we had the side of it damaged. We worked with Master Spas on getting replacement parts, and they did a good job. The tub has seating for eight. We love where the jets are located, the LED lighting and the different colors that you can turn it to. The quality of the tub is good. I have recommended it.

We had an old hot tub that was in bad shape. My husband and I decided that, for our anniversary, having the tub replaced would be a good thing to do. He looked online and found Master Spas. They were fairly close in our area. The guy that we talked to was very informative and friendly. We had a good visit. He explained all the different models that we could look at. He asked questions about what we were looking for and did his best to show us everything so we could make a good decision that worked for us.

Master Spas was at a show down here in Everett, and their rep was good. I didn't take long at all for the installation team to get in the backyard and put the tub up on the deck where it needed to go. It went pretty quickly. We got an eight-person tub, and I like the fact that the tub is hot on a cold day. The jets are cool as well. All around, it's a good tub.

They were all fantastic particularly the lady in the shipping department. She brought the filter to my house because they forgot to put it in there at the store. Instead of making me come get it, she brought it here. We're happy with our Master Spas tub. It has a waterfall, lights, and a bunch of jets in each seat.

Everything was wonderful from the salesman to the delivery! The hot tub has been exceptional. The delivery was quick and the guys that delivered it and set it up were very knowledgeable! They answered all my questions and were very helpful. I highly recommend this company for your spa needs!

The original control board stopped working in the second year. The replacement stopped working in the 4th year. This is a $400 part. I don't like the way it constantly overflows on the patio. There is a drain inside the panels for this purpose.

Tub runs at least 3 to 5 degrees cold! Talked with Home Innovations the local dealer. By the way they suck! Told me that the water was warmer where it enters the spa from where I took the temperature! IT'S A 300 GALLON TUB! The water temp is the water temp! It’s not that hard! Ok let’s now talk about the current cover. I have bed sheets heavier than this cover! When it is cold out it looks like a tea kettle on each side with the heat escaping! It literally frosted up the wall next to it!

We initially got a beautiful hot tub out of the box and everything worked. Then we were called for a recall of the outside. Ring lights were recalled. They worked perfectly before the recall, after the recall, they never came on again. The people that replaced them have not been back to repair them.

dropping it from the trailer. Then they asked us to Help them move the tub and my son ended up falling and breaking his tailbone when the strap they provided broke. They went over the tub very quickly and I could barely understand the guy. I reached out to the owner of the company and he said he would take care of it but have heard nothing. I have left messages with no reply. My tub has scratch marks on the corners and he said he would contact me with a service person to come out and try to buff out the marks but again no response?

Salesman told us regular price of spa purchased was 23,000$. Told us sale price was 17,500$ and since it had a couple shipping scratches they would drop the price to 16,500. Come to find out after purchase that average price found on internet is 14-16k. When spa was delivered it had been sitting outside under some pine trees so there were pine sap and needles all over it. Then once hooked up and filled a bunch of black moldy crap came out of the jets so after cleaning it a second time first because of pine trees and second because of the mold. I called the salesman. Left a message and have still never heard back. Purchased at the Ford Idaho Center sale first part of December 2025. Would like to purchase an extra set of filters and also wanted the salt system with no idea where to get it..

Cannot get replacement filters, jets poorly placed and fall out constantly. Very poor quality. If I had known I would have not purchased this tub. No customer service available, have tried several times to make contact.

Been asking for 3 weeks now to fix the jets in my spa. Have not heard anything as requested. I sent emails and videos three times to Customerservice@masterspas.com and no one has gotten back to me. In addition they Never explained the costly process of wiring and the maintenance sold it as if it were simple and it is not. DO NOT buy a spa from them.

0 star delivery experience. Worst customer experience I've ever had. Took 3 months to arrive. First of all, these are not custom products. Why not build ahead and have inventory in stock? Second of all, no delivery eta provided by Master Spas. Evasive, stalling, and unhelpful responses from customer service when I tried figuring out the status. Has it shipped? Is is still at your facility? Master Spas customer service couldn't provide answers to these basic questions. The local delivery partner was similarly unable to provide any sort of delivery eta of status of my order. It's not that hard people! If the order is delayed, just be upfront about it! Give the new delivery ETA & order status and apologize for the inconvenience! I do like the spa, but my entire experience was spoiled by the awful delivery experience. Other buyers should stay away until they figure out what they are doing with delivery.

Spa kept tripping the breaker. I worked with tech support. Electrician had one wire in wrong spot. While correcting, he accidentally pulled off a ground wire. I asked tech support to confirm it was correct. Included the picture. Still tripping the breaker. Brand new spa and was told parts were on their way on 12/15. Parts took 3 weeks to be sent to the tech. Turns out they weren't even needed. I called out the actual issue and tech support missed it. They must have not even looked at the picture. I missed an entire month of use and cost me an extra $200. Also had to spend several hours winterizing the hot tub because cold weather was happening during the 3 week wait for unneeded parts.

Do not purchase anything from Msp!!!! They are awful! I have spent hundreds of $ with them and when they sent me a poor lot of (4) spa test strips, because it was a bit over the 30 day purchase date, they refused to help in any way. I will never do business with them again.....

I had a swim spa with Master Spas and I just got another spa from them. It has some really good features with it. I like the fountain and all the jets are really good. The quality seems to be really good as well. I use it about three times a week, and I like sitting in it. It's really comfortable. I have a bad back, so it helps it. Master Spas is the best I know of.

We got a Precision 7 hot tub from Master Spas. During the delivery, they didn't bring everything with it, and it took quite a while for me to even get ahold of them to find out when I was getting the rest of the accessories I ordered with it. I called the store and the delivery driver, but it still took a couple of weeks to get it resolved. Other than that, the quality of the tub is good.

I have had a hot tub with Master Spas years ago. The quality was good and I never had any problems with it. So, I decided to stick with them. But, this time, one thing that pissed me off was that the latest one was supposed to be full service. Every time you call them to fix something, it costs 175 bucks for them to come out. The servicing made me mad. It is supposed to be free services and then it is not. Still, overall, it is a good spa.

We love the design, compact size and therapeutic jets of the TS 240. However in the last 5 months of ownership we have had two warranty calls. Beware of the hidden travel fees on the warranty. It can add up…. Plus it is never fun having a brand new hot tub requiring regular service. Keeping balanced water is a challenge compared to other hot tubs I have owned. I am using more chemicals to keep the water clear, even with regularly rinsing the filter. Not sure if it is the filtration system but I have seen others make similar reviews regarding maintenance.

Master Spas had an end of the year old model clearance sale ongoing at a trade show. We were looking for something that was on sale so we got it. The quality of the spa is so far good.

The spa itself is very nice. When we purchased it, the salesman was very nice. However in less than a year it’s showing manufacturer defect. I called them and they agreed that there’s five year warranty for parts and labor but I would have to pay $79 service fee for them to come out. I was not told about it.

We had been doing some research online and then there was a showroom nearby. We went and checked it out and bought a Twilight 8.2. We like the features and the size is right. They said it fits six people but because of the lounger, it doesn't really fit six. Still it's good and it’s got plenty of space. It has a lot of jets and lights and all that fun stuff. My father-in-law lives with us and it's a little more therapeutic than some of the other tubs. We like it.

The Master Spa that we got has the swim spa and all the accessories for that. It has two seats on one end for relaxation. Its functionality has been great and I like all the water movement. It was a good product and I enjoy it. While it performs fine, I wish they'd have made the access panel a little easier to get to rather than to have to pull the screws out and take the whole end off.

We went to a spa event at a hotel, we saw Master Spas and we decided to buy it because we like the design and the way the seats are set up. We use it about once a week.

We got the Trainer 21D, and we used it for swimming. Right now, we're utilizing the hot tub with the cold weather and so, we haven't got to do the workout part as much as we like yet. But I love the exercise thing. We've used it a few times and it’s amazing. I like all the jets and how they work in the right locations for your body because we're sore with back problems. We have the little thing where you lie out on the top where the water comes up, and we love that as well.

We got the Therapool 13. We chose Master Spas over the others due to the price. It was delivered by a crane, and their people installed and set up the tub for us. We received it at the end of the season, so we haven't been able to use it a lot but so far, we've been pleased with it. It has the hot tub jets on one end and the resistance swim on the other end. I would highly recommend Master Spas.

My spa was just delivered, one month late. The salesman (Duane) at Master's depicted an entirely different delivery and set up experience than I received. They delivered it, put it on my slab and said bye. It was filthy. They can’t install the cover, not allowed. They can’t dispense of their trash, not allowed. I was told they would show us how to work it and care for it…nope! It came with no chemicals even if they had been more helpful. The delivery man was rude and was awful to the other guy which I think was his son. This review is even before I have filled it up and used it. Hopefully it will get better because at this point, I highly regret my purchase. If I change my review later and the use outweighs the delivery experience, I will gladly change my review.

Master Spas had a show in my town. We purchased a spa that has lights and jets and it gets hot. It does what it's supposed to do. While I've only had two of us in there, the spa seats about four or six people.

I built a new deck on the back of my house and my wife said we should get a hot tub to go with the deck. We got the Legacy Enterprise from Master Spas because it was the right size for my location. It had the right equipment in it that I wanted to adjust and it was the amount of money that I wanted to pay. My wife and I both love the tub, and we're in it all the time. I find it to be relaxing. Occasionally, we have people to come over and spend some time on the deck and go in the hot tub. Even though winter is here now, we still enjoy it.

We liked the cost-effectiveness at the time of purchase. We got a Master spa with the six-person lounge. I'm impressed with the quality. It has worked effectively every time I've used it. Also, all the jets are great. I like the revolving jets. However, I can't have them both on at full speed. It has six seats, and you can turn certain seats on full blast, and it will turn off other seats. But when it's full blast, it's awesome. It's easy to maintain and it has a five-year warranty that covers everything.

We received a mailer in advertising that there will be an event held at the fairgrounds, where they will do a big expo of all the different Master Spas. We thought about going there to see everything all at once. We live in a neighborhood that does not allow for pools in our backyard, and we don't have a neighborhood pool. But having some sort of a water feature throughout the year was important to us to kind get in to cool off or warm up. A spa was something that intrigued our interest, and that was part of what drew us there.

We were looking for a spa and saw that Master Spas was having a sale at a place in Saint Joe. We decided to purchase and we had a very good experience with their staff. They were good to work with. Our spa is good. We like it. We use it three to four times a week.

I drove by and stopped at a Master Spas. I got the Michael Phelps hot tub that blows water out. I always had Hot Springs and it made me wish I had gone with that. This was an impulse buy. The heaters suck. I open the top up in the winter and I can sit out there for 10 minutes and it's cold. I can't stand it. Everything else also sucks.

I did an online research on different brands of spas, and settled on Master Spas. The sales rep I dealt with was helpful when I was purchasing the spa. However since I purchased a spa, I had a couple of questions, and I can't get her to return my phone calls. As far as the installation team, they got the spa here, they got it set in place, they got the cover put on it, and then I had to get an electrician to come in to hook it up. They did the installation in a timely fashion, and they were here when they were supposed to be.

We did research on the internet, checked ratings and other people's opinions on spas. Master Spas seemed to be a favorite of consumers. It had good quality ratings. They are a good company to work with. We've had a good relationship with the Master Spas people. We had good dealings with the salesman, and the delivery of it was as we asked. We got a 7.2 Twilight Series. It has a lot of the jets in it that we wanted and foot blasters which we like. It's the size that we wanted. It fit our needs or what we wanted. We've only had it for one season, but we're pleased with everything.

We got the swim spa Challenger 21D from Master Spas. It was the biggest one. It seems very efficient. The swim side is nice and large. We liked that the hot tub side is the spa side and is much bigger than the previous version. We've had some challenges with the panels on the outside. The clips are breaking, and the panels don't want to stay in place. We were supposed to have a technician come down because we've also had a problem with one of our covers that it came with. It has warped. So, it's not sealing and they're supposed to be replacing that.

Our purchase experience with Master Spas was a little high pressure, and it was not horrible but it could have been a little more open-minded with price. I think they were a little overpriced. I still bought their product. They seem to be very well represented. I liked the product from other hot tubs that we had looked at. We had a date for the setup once we purchased the hot tub, and they arrived on set date without any issues. As far as setting it up, everything went well. They didn't wire it in. We had an electrician come in, and then filled it. So, the only thing that they did not have at that point that they were supposed to was the lift assist bar for the cover, which had been bought and then paid for already. It didn't show up for a month and a half later. They did come back and do it.

Master Spas was at a good price so we bought their product. We had a big spa, and we got one that is a little bit smaller. We just use it to sit out there. The jets aren't as powerful as I was hoping, but we wanted to have a spa and we didn't want to spend a lot of money. So, we got what we paid for. Master Spas was reasonably-priced.

When we decided we wanted a new hot tub, we looked up places around Kansas City, and started visiting them, and visited the Master Spas showroom in Kansas City. The sales representative there was very good. The installation of our spa went easily. They did a good job and the experience was really good.

I've been interested in getting a spa for a long time. I've seen that Master Spas was doing this hot deal and I went out there to look. We got one of the biggest regular spas that they have. It's got 4,000 jets and waterfalls, and it's got the new dial. We enjoy it. It's got the shoulder massagers on the top, in one of the corners, and that was the thing that really led me to it. It's just I hardly use it because it sets out of the water a little too far, even when the water level is at the right place. I'm a big guy. Maybe if I had the hot tub full, it would be better, but it's high enough where all it does is just fly everywhere. Outside of that, we love it. I like the pressure. It's got good jets, and I like the controller on it. It's easy to operate.

I like the saltwater system in the spa I got from Master Spas. I've had it for several months and it's really maintenance-free. It's a nice spa. After having spas for so many years, I knew what I wanted. So, I got what I wanted.

We had a hot tub that was already leaking badly. So, we decided to replace it. On a whim, I saw an advertisement that Master Spas was doing a show in Johnson County, Kansas and I told my husband for us to go look. We ended up purchasing a hot tub from them. I'm satisfied with the quality. There was a blemish on one of the panels on the side, and they did make notations that they would replace it. I have reached out to them twice to see where the replacement panel is. The last time I spoke to them was about 10 days ago and they said that it was in and they would have someone to call and schedule installation of replacing that side panel. I have not received a call back from them yet to schedule.

We bought a Twilight 6.2 series spa 3 years ago. Literally 5 days after the warranty expired one of the pumps started leaking. The company I bought this from, East Coast Spa’s charged me $625 but gave me a $125 “discount” for it being so close to the warranty expiration. Definitely disappointed that something so expensive failed after only 3 years. Would not recommend this spa due to the way my tub failed.

Master Spas had a product that was the right size we were looking for. It has lights, bubbles, and jets. The quality seems good. I've got no issues with it.

Master Spas had a show at the expo center. It was their summer clearance. I wasn't sure what to expect when we went to the sale. But they were in the top five overall in the market. So, I knew it was a good quality product. We got a six-person hot tub. I have the second-highest level model that they sell. I'm taller, so I needed the bigger one to sit down in. They set it for me and I did the power. The guy that came and delivered it gave us everything we needed to know about. He was very knowledgeable about the product. It was expensive, but, supposedly, it was about 50% off. It was right in a good range, from what I've seen. We got a good price.

I thought I was getting a good deal with Master Spas at an expo event. I bought the Michael Phelps six-person spa. It has the two-motor, six-person lounger. It's got the filter system with the center core that's minerals. I had two repairs necessary within the first three months. So far, everything is holding up. I'm still gonna wait and see since I've had two malfunctions in the first few months of ownership.

Master Spas ran a local promotion. They would be in my area and I was in the market for a new hot tub. I saw it on social media. I could have purchased a cheaper one, but Master Spas would deliver it to me and set it up for free. It has a waterfall lounger. It's a seven-person which costs 12,000. I use it every night. It's great. I had an issue with the cabinet LED lighting and the tech came right away and fixed it. The guy was great. I also recommended Master Spas to one of the guys who works for me.

I've had other hot tubs, and the Master Spas is a really good one. Everything was good with my experience except I didn't get the three-tier step that they said I would on the day we bought it. I got a two-tier step. It just makes it harder to get in. I told them, and they didn't even mark it on the paperwork, but it's spaced out right to where it looks like it's supposed to have been a three-step. I was happy all the way up until I didn't get my three-step then.

Master Spas had a show thing here in town, and we were thinking about getting a spa so we stopped by and we decided to buy one. While we like the product, we didn't like the price, and I wish I didn't get the lounger in it.

Love the spa when it works. Foot massager has broken every few months. Puts spa out of use for a month to month & a half each time waiting on replacement part & Mnt co to schedule installing it since I can't remove broken piece on my own. $150 trip charge.

Hot tub cover order details Master Spas 8x8 tapping water in depressions. Can I return and substitute with a replacement as well-made as the original cover I ordered when I bought the hot tub years ago that works great still? The 5-month-old cover they will not take back and I sent photos with the rain puddles in 2x3 foot depressions in this cover, unlike the original 11-year-old cover made much sturdier. Junk.

We love our H2X Trainer 19D Max! We started with a 15D and they did a nice trade-in deal. I don’t even like to swim much but there’s so many ways to enjoy these swim spas! We spend an hour in there each day, year-round!

The jet on top next to the multiple jet set has been broke since I got the tub. Have received no help. In contact with your personnel. Can't even get a answer on how to turn off the water fall. It took me almost 2 months to get through to anybody. So far not a good experience with your company.

We bought a Master Spas product and it is working. However, we don't really know how to use it very well. The chemicals have been really complicated. The instructions that we got and the list of chemicals they left us with it when they installed it don't really match. I watched the videos and they don't really match. We did have a call with somebody from the people we bought it from and they made it sound super easy, but it really doesn't align to what the chemicals we have here and how we're supposed to operate it. The little sticks to test it don't work. There are two different sets and they both have different colors.

Buy any spa except Master Spas! Extremely dissatisfied and disappointed in my purchase. Not only is it poorly designed with regards to accessibility to the mechanical parts and drain hose, as you have to remove two entire panels with 12 screws every time, but constant expensive repairs. That’s assuming you can even find any spa repair services to work on a MasterSpas. There are zero repair services in the SF East Bay area and the first time in year one of ownership that I had to replace the control board unit, had to pay mileage for a repair company to come from Sacramento area as no one else would work on it and MasterSpas only could refer me to that company.

We went to Master Spas' event at the convention center. Their sales representative was great and the installation team was great, too. Our overall experience was easy.

We were looking for a therapeutic type of thing and we purchased a spa from Master Spas. It was an easy purchase. The salesman was thorough about explaining everything. We like the amount of jets and all the features that our spa has. We really enjoy it. I think it's incredibly convenient. I hurt my knee the other day and I was moving stuff and my muscles were really sore. I was just in there a few minutes and it was insane how much it helped. The only thing is I do need to call them because the dial on the panel blinks. There are a few issues with that. It keeps blinking really fast. It doesn't do it all the time, but it does it quite a bit.

I did some research and found that Master Spas' products are made here in the US. I bought mine at a spa show. I've had it since July. They delivered it in a couple of days, but they didn't set it up for a couple of months because we were doing some work in the backyard. The quality and features are all good.

Updated on 11/11/2025: So they message me saying they’ll sent a new touch screen panel and instead send me a foot jet and one filter, both of which I don’t need as I’ve just replaced them.

I liked Master Spas' product and I liked the reviews. I got the largest one I could buy and quality-wise, I love it. Right now, my favorite feature is its size. The jets are great, too.

We're enjoying our Master spa. If you can afford it, do it. It wasn't their fault that we couldn't get our electrician to come out. We kept putting it off, and had to get another electrician because we couldn't get anybody out of here. All the installers did was just set it down, but they were very nice and offered to come back and give us an orientation if we needed it.

I went with Master Spas because I like how we were treated a lot better than how other places treated us.

I like the quality of the build. The hot tub is very nice and well put together. We're liking it very much so far. Master Spas was also very helpful during the purchase process. The setup and delivery was perfect. These guys are great.

The hot tub experience has been truly wonderful. We use the tub nearly everyday and find it very calming and relaxing. The one question that pops up on a regular basis is, why didn't we invest in a hot tub sooner.

My husband loves Master Spas more than I do. I have been wanting a spa for about a year. It took me a little while. So, I just went out when we heard the advertisement. I just wanted to go and look at some spas in the showroom. I was just trying to get my husband signed on to the whole idea.

I got my Master Spa at a liquidation blow-out sale at The Oil Palace in Tyler.

Our TS7.2 model hot tub is amazing, relaxing and a great value. Mfg great getting our missing cover/beverage tray above the filters seems to be difficult. It's been over a month and still don't have it. Despite that situation I recommend these hit hits to everyone.

Your software and apps are absolute garbage. CMS doesn't on Android no longer seems to allow for adjusting from Low to High and the scheduling piece is no longer easily accessible. While trying to use the BWA app I can't get through to do anything. Your software and development seem to be non-existent or at least lacking in some very basic UI features and should not be advertised for anything useful.

We saw Master Spas in the showroom. The price was a bit high but it did have a lot of features that some of the other ones didn’t have. We had it installed and we had a little trouble getting the Wi-Fi port hooked up and then the little control panel had to be changed out. But other than that, everything went well. We enjoy the spa a lot and we recommend it.

Our previous hot tub from Master Spas lasted us 20 years. I definitely didn't hesitate to get a new one from them. Literally the best quality when purchasing a hot tub. The staff were helpful, knowledgeable and professional. The delivery crew was a great group as well. You can't go wrong buying a hot tub from Master Spas.

I am loving my new spa. I have been in it every evening since its placement and hook up. The teenage grandkids and their friends are loving it too! I would recommend a spa to any of my family and friends. It is the best home improvement of the year!

We got the flyer in the mail for an event at the convention center and it was happening that weekend– they would put all the spas in the convention center–so we wound up going.

We were looking for a spa and we have been wanting one for a while, so we went to a couple of different places, did an Internet search and asked a few people and went with Master Spas.

The spa I wanted in the place here in town, wouldn't order me the one I wanted. They said they had to order a bunch of them at a time, and they only needed to sell the ones in their showroom first. And I’m like, Oh no, I need a massage and spa. I'm a disabled veteran and I'm in pain. So, I thought I had money saved up to buy one cash. Well, I guess I ain't gonna get one. And Master Spas did an expo. They came to town and did a showroom, and they showed me one with the massage and jets. And I probably paid more than its worth because they don't tell you the price of them, but we went ahead and jumped on it. I tried to look for it online. There was nothing to go off. But I like it. It has features other companies don't have, especially on the shoulders. This spa had the bigger jets, the bigger pumps. So, it seemed to be built better. I use it once or twice a day because I fight arthritis.

We went to a Master Spas’ spa and pool event and ended up buying a hot tub. The gentleman that delivered it was very helpful and knowledgeable. The light on one of the cup holders was not working. They came out and fixed it within a week. I just wish we got a bigger tub, but so far, we love it. It’s been very helpful to my sciatic nerve in my right hip.

The only issue I had was during installation. It was a very nutty day, and there wasn’t much that could be done about that. However, they didn’t make sure the top would open completely on our patio before they started filling it. We had to empty the tub because we didn’t know it at the time. The hot tub was more than we wanted to spend, but we did it knowing that we were doing a bit emotional decision about a financial matter. It was a bit expensive, but so far everything Master Spas said has come to fruition.

The spa I purchased from Master Spas has six seats and the magnetic spouts. We love it. I had fallen and hurt myself and it came into my life at the perfect time. I was almost unable to walk. But with that therapy, it has helped tremendously.

We bought our Master Spas at a trade show and we use it daily. Their reps were good and I didn’t have any complaints during the installation.

Master Spas had a civic center expo in our town, so we went there to check out what they had. Their reps were very informative, knowledgeable and excellent at what they do. I don't generally buy things on the spot, and then I did. The guys that installed it were very professional and efficient. They did not damage anything, did a great job and were very timely.

I got the Balance 6. And the reason I got it was that it’s supposed to use less chemicals. And I have lupus, so I use it for heat therapy. Because heat normally relieves the pain that I have. And I do aquatic exercises in it as well. I just hold myself up and do my leg kicks. So, it helps me a lot.

I got a hot tub from Master Spas with jets all over the place. The customer service rep was great and fabulous. The main thing was he was able to answer all of the questions that we had and he was able to give us the exact price and point us in a direction of having it put in. They were able to hold the tub for us until we were finished with our remodels so we could have a spot to put it. Also, my husband's got back problems bad enough to where his doctor actually wrote him a letter and got a certain amount off because his doctor was willing to do that. So that was good.

We went to a spa show in Fort Worth and purchased a jacuzzi from Master Spas. The delivery went well and it’s been great. It works for me and my husband. I’d recommend Master Spas.

We went to their spa extravaganza event, and they helped and showed us all the spas. The experience was fabulous. We purchased a six or eight-person spa. It is a 7-foot x 7-foot and it has a lounger in it. It has bubbles too. We had it behind our trailer house now that we are going to be living in when we build our trailer house. But we are eventually going to move it on our back porch of our new house we are going to build next year.

I’ve been a little frustrated with how much the spa I got from Master Spas is costing me in chemicals to keep it, and I wasn’t expecting that. I own a pool and it doesn’t cost me an arm and a leg. It’s just a lot of chemicals, and a lot of work. It takes one whole day every week to go out there and put the chlorine in, put the total care in, test it, run the jets for 30 minutes, set the timer, go back and test it again. And the Master Spas dealer, whoever the guy is, wasn’t very friendly. He seemed annoyed whenever I asked him questions, so I just stopped calling because he was just awful to me.

I went with Master Spas because they said that they would service here. They gave me a starter kit, and it would have been nice if there was a filter cleaner that came with it. Overall, I like the spa that I have a lot, and I use it a lot in summertime.

We purchased Master Spas after my in-laws purchased them first and recommended it to us. The delivery and setup went perfectly. The guys were prompt and they did a great job. The quality, features, and size are good. It was everything we had wanted. It was also a fair price. We got a good deal on it. We're very happy with our purchase.

I was an analyst so I do a lot of research before making a significant purchase. I repeatedly discovered that Master Spas are ranked The Best for customer satisfaction, reliability, and therapeutic jets. We purchased the best selling spa model in the world and it is truly Heaven on Earth! I thank my lucky stars every time I am in the spa as it is one of the best decisions I have made in my life. It provides much needed mental and physical relief from stress, any aches or pains, and transports you into a complete state of bliss. The Master Spa Jets are the best I've ever experienced and I can reach, using the various seats, any muscle that is sore to provide relief. Check out Master Spas before you buy from anyone else and I promise you, you will never regret it!

After going 2 years w/o a hot tub, we stumbled upon a hot tub expo and were soon owners of a new Master Spa! We especially enjoy the multiple jets & ease of adjusting, or changing out, these jets! Delivery was great; kept us informed and set it up. We are very satisfied customers!

This was our first hot tub, and was told it would be easy to maintain. We spent hours trying different solutions to keep the water looking clear, but always ended up being cloudy and feeling gross. The water was drained 2x and still no solution... Until we found out we received a hot tub that was delivered with white mold. We spent countless days, hours and gallons resolving this issue. What was supposed to be a leisure and relaxing purchase turned into a 'make work' project and high maintenance. This has not been a fun 'first experience'!!!

Alayna, our Master Spa Dealer in Horsham, PA, was amazing! She answered all of our questions and concerns and stored our H2X swim spa for months while waiting for our new addition to be built. At 70 years old, we decided to create a wellness room for exercise and relaxation which we use daily. Best decision!!!!

The spa works perfect and I enjoy it very much. The installation team was a bid rough and in addition to a few scratches, there was a lot of cracking when they lifted it into position. There are some gaps in the edge corners - is that a concern ( refer to photos). When I poured the foundation, Master Spa said 8x8 for 7 ft spa. That’s too big. 7x7 would have looked better. Again, refer to photos. I recall during the sales transaction it was mentioned I should get $300 discount 'cause I did not take the fancy lid, but I don’t think the salesman gave me the discount. By the time I remembered, I was at home.

Terrible, no communication between the delivery and sales person. Wi-Fi. No one could tell us how to hook it up for the Wi-Fi to work.. Can’t call the manufacturer which we were told we could, we have to email and wait for weeks for a response. We bought a hot tub from lighthouse before this one at our old house and never had any problems like this and they came out when we called them. We would never buy another hot tub from you.

Salesman lied about spa and financing. Didn't get any filters to start spa up. Only good experience was the guys that delivered it . Would I do it again? HELL NO!!!! Hell no!!!! Very disappointed. Nothing here but regret. Run from this company.

Several initial workmanship and material issues with no follow-up. Still can’t monitor as promised at purchase.. Very disappointed. Fortunately, the Spa has been enjoyable. Steps are worthless for the money paid. Won’t promote Master Spas with friends or family based on the experience.

From the showroom to the delivery, the entire staff were professional. They made sure we knew the next step before it happened. Delivery was quick and seamless! (Even placed the hot tub several different ways to ensure it was where we wanted it.)

Cannot find the tube for draining spa and screws are too small to open the compartments. Easily stripped. Spa would not operate when it said water needed to be changes, even though I had had the spa only a couple of weeks.

Savannah always goes above and beyond to answer all of my questions. Mike is also very helpful. As a first time spa owner, I was very confused with all the chemicals, but Savannah even gave me her cell phone number.

I have to say that I was prepared for something akin to a car buying experience while shopping for a spa. However, Master Spas of West Michigan made the process painless and the followup after the sale was excellent. The installation process was efficient and efficient and informative and support after the installation was excellent.

Overall, very happy with the spa. Quite roomy even for a family of 5, jet locations are very good. Some very small issues found, the filter thread breaks/crumbles very easily, happened within the first 3 months of use. Little bits of the plastic filter thread circulated passed the pumps and are now blocking some of the smaller jets. Also, one of the jet nozzles broke pretty early as well (within 1 month). Otherwise, it has been easy to use and a pleasure to have.

I recently got a Precision 8 Master Spa. My wife wanted one. They had a sale going on at the Arena in town. It’s good so far. The customer service was great, and the unit was good.

Master Spas had what we wanted, and it was at the right price. We use it for bed and breakfast accommodation. We just bought it in April, but then it stopped working. So, I immediately called for service, and it took a while.

A friend of mine has a Master Spas and I liked it. I got one and it works great. But the controller failed already and the little round knob on the device started jumping. I had them replace it and they did a great job but it’s doing it again. Other than that, the customer service was great and they took care of the issue within reasonable timeframe. I’m worried about the product being long-lasting but I’d still recommend it. It comes with a great warranty so it takes some of the worry away.

We had been looking around at different places, and then Master Spas had a convention in Conroe. We purchased it from there. So far, so good.

We were researching for hot tubs in the area, and my husband came across a warehouse sale. We had talked to a couple of people who had had one in the past, and they said that their Master Spas held up really well.

My wife read about Master Spas online and liked what she read. We purchased it from a place near Saratoga Springs. They came and they installed it. It went well and so far, so good. The old spa that we had lasted 20 years. My friend who installs spas and pools looked at the Master Spa and he said that they use some cheap parts and that it’s not gonna last nearly as long as 20 years. But so far, we’re happy with it and that’s all that counts. There were a couple of parts missing and we contacted the seller. It took a while, but we did get the parts.

We love our new hot tub. It's perfect size for our new porch we added. The jets are fantastic. Delivery was great and so far we are really enjoying it. It was just what we were looking for since we didn't need anything huge. Fits in the corner nicely with its design.

We purchased our spa this past year. The delivery and set up went very smoothly. Every time I have called with a question, they have been very helpful. The technicians have always been very polite and professional. We are very pleased with our spa and enjoying it a lot. I would recommend this company to others.

Everything done on schedule. Very happy with our hot tub out our back door. No problems, only enjoyment. Utility bill may be higher than expected. So far our 110v has been just fine! Looking forward to the cool evenings of fall to enjoy this even more.

The people at MS have always been available when I need them and answer all my questions. The delivery crew of my new spa were very professional and took great care around my backyard landscape. This is our second spa and we love it.

We purchased the latest model swim spa. Don’t have serial number. Johnny was great. He came to do site visit and came with delivery people.. We have called him several times and he was very helpful. Even though it was pricey, we are pleased.

Love our swim spa but communication overall has been less than ideal. Info regarding set up and chemicals has been confusing and contradictory. Not thrilled that swim Jets only stay on 15 minutes at a time, but apparently that's mandated. Just wish we had been informed regarding that. Electrician was nice and didn't charge to return when we suspected trouble upon start up and Jets shutting off.

The spa has plenty of power and overall performs well, but I’ve encountered several issues:

Hot tub is working great and use it quite a bit. Sales guy emailed me and text me everyday when I was close to purchase, which I appreciate given he is in sales but haven’t heard a word since I bought the tub which given I spent 20k I think an email or text on how things were going with the new equipment would have been appreciated. Anyways no big deal but won't be coming back to buy equipment or chemicals and all it would have taken was a quick text

Parts keep coming off let keep blinking and app getting disconnected. Jets have to be turned on one at the time to get powerful jet. Designed for tall persons so my head do not reach the pillow and the lounge is too large as well and there is no local support in my area. Salesperson told me if I need any service or question we have to call and pay to get service.

Our local store was knowledgeable and very informative. They answered all of our (maybe silly) questions. They were kind and patient as we made our selections and have been there to offer additional support after the sale and install of our spa.

The sales department was extremely professional. The delivery was beyond exceptional! We have used our hot tub almost everyday since it was delivered. Previous to our purchase at Master Spas we looked at cheaper models. I’m glad we opted for a quality hot tub.

You have very poor customer service. It took forever to get my tub and then I got the wrong one. It took awhile to get the right one. I've had service guys to fix it twice now and experience the same stuff again. I enjoy my hot tub when it's working but I do not like your company. I would love my money.

The purchase of our Master Spas was great. Our experience with it has been good, so far.

The quality of the Master Spa that I bought is great. When I purchased it, before it arrived, their customer service was great, too. But after it arrived, it went downhill. They cost me an additional $1700 in electrical work. When I pre-planned this whole deal, I had a concrete slab board, I had electrical lines run 'cause I wanted a clean look. 

I was looking for a swim spa and went with Master Spas. So far, it's going good. I like the swimming feature in place. The spa doesn't come with any more on Bluetooth, so they gave a radio instead.

When we set up the purchase, the rep at Master Spas was lovely. The installers were awesome as well. It was a 95-degree day, and it was so hot, but they were quick and did everything wonderfully. They were still positive even in that crazy heat.

Master Spas finished the job about a week after they said it was supposed to be delivered. I had the small version installed. Their customer service was good.

I went to the pool and spa show in Glens Falls. I walked in, saw what I liked, and it took about just three minutes for me to decide to buy from Master Spas. They had great guys who did the delivery. They did a great job in record time. They delivered it by trailer and unloaded it, placed it in place, and set it all up ready to go. We had the pad put down and pay for it separately. The spa has smart features. It’s got the rowing feature. It's got all sorts of goodies, and I love it all. If anyone asks, I'd tell them Master Spas have great people and I had a very smooth transition.

Master Spas had a few options that I could add that I thought would make it an okay tub. I also didn't like any small company all the way. I went with Master Spas and they installed a 7-foot therapy tub. The service was good and I like that I have the tub in the backyard.

I went to a civic center where Master Spas was having a hot tub show. When we went in, we saw the unit we decided on. I have one issue with it, though. Overall, I like it. The one thing that is odd is how the floor on the bottoms are rough. One of the steps is not smooth. Also, the padded steps that they put on top of it won't stick because somebody screwed up when they were manufacturing and made that one step rough. All the others are smooth on both sides, and that one isn't. So, I thought quality control should have picked up on that.

Master Spas hot tubs offer impressive features and therapeutic benefits, especially in their higher-end models. hydrotherapy options like the Stress Relief Neck and Shoulder Seat, Master Force Bio-Magnetic Therapy System, and up to 72 jets for full-body massage. The EcoPur Charge filtration system is awesome for reducing maintenance and improving water quality.

We have enjoyed our Master Spas Swim Spa Challenger 15D for the most part. It is functional and overall works well. There seems to be a few minor design flaws - touch screen does not work well when hands are wet (it is a pool - hands are always wet!) And I seem to have handles and jets rusting with a stream running down staining the side of the spa after only having it 4 months. I have no idea why this is happening. Low quality parts? Not sure. I am still learning how to use many aspects of it and am probably barely scratching the surface of functions it has, and feel like I am starting to get the water chemistry down. The kids love to play and splash. I love to swim. It works well for swim training. We do love it so far.

The salesperson was very easy to talk with. He was very knowledgeable. Very helpful. I had a question about how to set the water chemical levels and their customer service was fantastic. I would definitely use them again and I would definitely recommend them to my friends and family and acquaintances.

There was no manual provided with the spa right off the bat or installation instructions. As such, I built the deck specific for it, including locating the electrical source with the only knowledge of what location the plug in was (I was told that by the delivery personnel). I then compounded that problem by locating the control panel, which is small and not easy to read, on the back side of the deck because I didn't know that the plug in was as long as it is, so our guests have to read the panel upside down. Three times now, our guests have put the tub to sleep accidentally. Your online manual tells how to put to sleep but not how to start it again. We had to go to Reddit to find out. I do not like your product and would never buy again from your dealer. I never write criticism, but my anger is just too much.

Very disappointed with literally zero communication after the sale; it’s as you saying ok we made the sale, close the books and move on…. I’ve worked sales all my life as a Realtor, and always continued to follow up with my clients after the sale to find how things were going, if there was anything additional I could do for them, and always ask if I could be of any assistance with their family and friends.

Worst purchase of my life. They delivered it damaged and said they would contact us to repair it. Never heard from them again. They promised it took little to no maintenance and that was a lie. The amount of lies we were told in order for us to purchase their top model is more than upsetting. I would not do business with them and am now out over $16000 and have to deal with this horrifically ugly thing sitting at my house, sucking down electricity.

Absolutely the worst customer service I've ever seen. They dropped our hot tub from a truck on delivery, totally incompetent. There were scars and damage from the drop that they acknowledged on the delivery paperwork. They said they'd fix it, but 10 months in, they've done nothing. I call weekly, they say they will respond within 24 hours and never call. $25,000. They are horrible. If you buy from them, you're as stupid as I am. Bad, bad, bad company.

I purchased my tub less that a year ago and granted we do love it and use it often there are a few issues with it, first off less than a month the control panel went out. They sent a service guy out and it took over 5 weeks to get it repaired, second we have had to purchase multiple massaging foot jet replacements due to the cheap plastic cracking and breaking off so when you put the jets on it floats to the top and then there is no power to the other just 'cause of the large gaping whole that the jet left open, I now purchase 2 jets at a time to keep one always available for replacements and that is a $97.00 cost that we accrue ever few months and the company has not been of any assistance in fixing or offering replacements for free or at a reduced rate. Not real happy but can't afford to replace the tub for a new one.

We purchased a swim spa two years ago, and the surface has developed serious cracks. It’s been eight weeks since we first contacted customer service, and we still haven’t received any real help. A technician came about a week after our initial call and took photos. Since then, we’ve made multiple follow-up calls, but all we get is voicemail and no callbacks. On July 28th, I was told the issue isn’t covered under warranty—but whether it is or not, what matters most is getting support to fix the problem. The cracks are getting worse every day due to sun and heat exposure. We’ve asked repeatedly for guidance on how to repair the damage and prevent it from happening again, but no one has helped. Every time we call, we’re transferred to a technician who never responds.

My wife she saw an advertisement on Facebook about the expo where we learned about Master Spas. We purchased from them October of last year and the process was very easy. Set-up and delivery were very easy as well, and so far, we like our spa. We've used it a lot and the quality is good. It's easy to use and I don't have any complaints about it at all.

I like the size of the spa. The only thing is that I don't like the buttons that you push. But we like the spa. The size was the key because we had to bring it in to a room and had to go through our doors. So, that's why we like the size that we got. I love the quality. I use it every day. I have fibromyalgia and it's very soothing on my body.

The spa has a great quality. I haven't had a problem with it. I use it five times a week.

My mom had Master Spas for several years and she had no problems. So, it’s better to stick with what works, and I got my spa from them as well. It fits six people comfortably. It has lots of great jets. It's a good spa. We got it from Spas and More! in St. Louis, and their customer service has always been great. Overall, it's a great product and easy maintenance. They're a little pricier but sometimes price comes with quality.

Master Spas was running a lot of YouTube ads for an event they were having near where I live and that led me to go to that event where I bought stuff from them. Everybody there was very helpful and to get the financing was real easy. The delivery and setup part were fantastic, and I was very impressed with the two guys who came out. I've told anybody who mentions they're thinking about getting a spa to come out and look at Master Spas. Also, I'm going to buy a sauna here, hopefully, in the next six months, and when I do that, I'll probably buy it through Master Spas as well.

Working with the team at Master Spas was quite frustrating. I ordered a swim spa, hot tub, and chiller, only to find out that the chiller was external to the unit after I'd redone the concrete in my backyard. It required additional costs for an air conditioner pad for the chiller. Furthermore, the spa arrived in December, and the initial fill with antifreeze caused cloudy water. It wasn't until much later that I discovered I needed to pump and refill the unit, costing me a significant amount in unnecessary chemicals.

My husband and I decided to buy a hot tub from Master Spas. My husband first spotted their advertisement promoting a spa sale, which appealed to us. We chose Master Spas because their model offered a variety of jet options that interested us more than other brands we had considered. Another deciding factor was the convenience of having a local dealer nearby. If we encounter any issues, we can easily go to Kansas City to have assistance at the local store.

I purchased an eight-person spa from Master Spas, which is designed in a white and brown color scheme. Functionally, the spa performs well and serves its purpose. At the time, I found added value, as I was undergoing physical therapy, and the spa proved helpful in alleviating soreness despite my swimming pool offering a better recovery.

Your recent "upgrade" to the Control my Spa APP was terrible! The older version was much better and I cannot fathom why you haven't decided to either back out, or fix this new APP. Backing out would be an update to the existing.

It’s difficult to maintain a good chemical balance. Requires much more chemicals and maintenance than our previous spa did. But overall we enjoy using it. Jets could be more powerful. Appearance wise it looks very nice and the color options were great. Easy to open and closer cover.

When we went to purchase our Spa in 2022 everything was great! However as soon as we signed the papers they let us know there was a 12-16 week wait for the Spa to be delivered. When we were unhappy with this and tried to cancel the contract (we were still in the store, ink not dry on the paper) they said too bad, you will forfeit the deposit- which was already paid SECONDS before. We waited 16 weeks for the Spa, it was just dropped off in the yard, no set up or support.

I get in my hot tub as much as possible. It's one of my favorite man toys! I do wish there were more lights and a touch screen as the buttons are hard to push. Nonetheless, no complaints. Well worth it.

We have had nothing but problems with the side panels coming off of our Master Spas. The company is difficult to work with and wants to blame the problem on everything but their workmanship. We have had the panels repaired several times and they continue to pop out/off. Not acceptable for what you pay for a spa. The dealer in Rocklin, California is useless. You have to try and work through the company but they basically wash their hands of the issue and don't care if it is repaired correctly.

We purchased our Master Spa Twilight Series Spa in December 2024. From purchase to delivery our experience has been wonderful. The sales team were easy to work with. The delivery team explained set up very well. We love our spa! Wish we could have purchased one years ago.

It's hard to describe the feeling of a Master Spas, words don't really come to explain how you know it's a very good product. The finish, the power of the pumps, the variety of settings, the cover and on and on.

Our only regret is not buying our hot tub sooner. The staff at The Hot Tub Store have made our experience even better with their support in learning how to best care for our spa and teaching us how to keep chemicals balanced with ease. We love that the extra filter means less exposure to free chlorine and that it’s less drying for our hair and skin than others.

I bought an H2X 15D Trainer from a distributor in Calif. The unit was competitively priced, and it has many attractive features. When the spa is clean and working, it’s great and we enjoy the ability to get our exercise. But the experience has not met expectations. The wait time to receive it was forecast at 4 months, but took longer than 5 months to receive. When the delivery came, the crew did not know which end the electrical should be close to, so it got placed backwards by the crane and they had to make a run for more electrical cable to finish the installation, but they did get it done. After they were done, I found assembly flaws that were reported such as loose screws that fell out or were not tightened. The orientation and training were minimal and not enough information was shared. No manual was delivered at time of install, I had to ask for that from the dealer, who sent me a link, no paper copy. A paper copy was requested.

We purchased our hot tub 3 years ago. We purchased after we tested just about every type. It was definitely the best fit for us. Our concern was the service as the store is 6-7 hours away. So far we have needed minimal support but the Master Spas' people have been terrific to deal with. They also have regular sales that we use to stock up on supplies!

I attended a home and garden show where I discovered Master Spas. Their promotional sales booth piqued my interest, leading me to conduct some research on their products right there. Admittedly, I can't recall the exact model I chose, but it's a six-person spa featuring built-in lounge seats with massaging jets. The size was a perfect fit for us, fitting plenty of space for a small group, and the diverse jet settings were appealing.

I tried Master Spas, hoping for a seamless experience, but it turned out to be more complex than initially communicated by their team. During the purchase, I was informed that only a scoop of chlorine each week would suffice for maintenance. However, it became apparent that I needed additional chemicals to prevent the water from turning green. The information given initially was not transparent, leading to unexpected additional costs for maintenance chemicals. Despite this, the product itself is working well, and I thoroughly enjoy it. I would rate the product a solid 5, although the customer service experience dampens the overall rating to a 4.