Master Spas Reviews

Master Spas does a sale often. They delivered the swim spa. We prepped the area that we had, and they brought it in. I love it. It was a good price. I use it a couple of times a week. I would recommend it.

I went to a home show, found out about Master Spas and the price was in line with what I was expecting to pay. I got a standard eight foot by eight foot spa. I liked that it had deep seats. I had to have the control unit on the front of the spa, the touch screen, replaced immediately, and they came out and replaced the brand-new unit. They could do a better job in the instructions on the spa's maintenance routine. Overall, we've enjoyed the unit. It's been good once it was functional.

So far, our spa from Master Spas has been working well. It's only been part of an Airbnb for the last two months. We've had it operating for the last five years. The quality is good. The only thing that we're running into is, after a while, I know some of the headrests will wear out. We haven't had a lot of wear and tear on it because we haven't used it ourselves personally a whole lot. Overall, I haven't had any issues with the quality of the spa. The purchase and the delivery went really well. It wasn't the cheapest spa, but it wasn't the most expensive spa. It was a good quality for the money.

I saw Master Spas on TV down in Pomona where they had something going on at the Fairplex. We went down one day and bought one. They delivered it, and I got it all hooked up. It's big enough for me and my wife to get into. It's big enough for four people. However, it's shut down right now. I turned it off because it's hard to get in and out of it. I built some steps for it to get in and out. When we were using the tub, it was great. I like it. But it got so hard to get in and out of with only the one handle I have on it. Nobody fell yet, but we were afraid we would fall and slip. So, we put another handle on it. But I haven't filled it. I've been thinking about it. It seemed pricey, but whatever. It's worthwhile.

We purchased our spa at Eversole Pool & Spa in Lima, Ohio. I first became interested in Master Spas because the company that sells them has good reviews. My biggest concern was whether they were going to deliver it to my home or not. The servicemen who came out were spot-on, personable, knowledgeable, friendly and offered education. Anytime that I've had a problem, they've been out in a timely manner. A knob went out and they came out and replaced it. And without me getting any information in the mail, they called and told me about a recall for the lights, and replaced them. It was fantastic.

We are extremely happy with our Master spa that we purchased from World Of Spas. Very happy with our sales representative Nigel. I had a tiny little problem. I reached out to Nigel and he was able to talk me through the process to correct the problem immediately. It meant a lot to me that he reached out to me so quickly and it was able to help me rectify the problem. He doesn’t just care about sales. He cares about his customers. Couldn’t be any happier with Nigel and the team at World Of Spas.

I have the H2X Trainer 15 from Master Spas. They came her in January. We went to the expo and ended up buying a swim spa. It was the nicest one in there. I fell in love with it. They did a very good job during the presentation. They had it all lit up. Their representatives were very friendly. They worked with me on the price a little bit. They were leaving the expo that day, so they cut me a little break on the price because they were able to ship it straight to my house instead of having to load it up and bring it somewhere else and then ship it back. It worked out well. The only thing is there's not a whole lot of guidance after you take it out the showroom floor. They said somebody would come out and tell us all about it. No one ever came out. They were like, "Oh, no. You just read the manuals or watch the videos.” I was a little hesitant of even buying it because I was scared about owning something I'd never used before and chemicals.

One year later.... love it, works like a charm.... Sit for 30 minutes after golf... Best feet jets ever... The speakers and lights are fantastic. Tyler did his job. Great install and easy to keep balanced.

I have nothing but great things to say about Master Spas. But the dealer sucked. The dealer that I went through here in Colorado said two weeks, and I was like, “Cool.” The day of, they called and said, "Oh, we have to put you off a couple of days.” I said, "I already have a water truck coming,” ‘cause I live in the mountains, on a well. So I had a water truck set up there. When I told them about the water truck, they could bring the hot tub to my site.

I bought my Master spa in October during a promotional show. I only dealt with the seller world of spas through text messages and phone calls. The spa arrived timely but shortly after I began using it, the top side control started glitching out. They offered to send a tech out to replace it, but it was gonna cost me over $400. I was unhappy with that price being I’d only had the spa for a couple months and was asking if there would be recurring problems with this. I have not heard back from world of spas regarding this issue or a resolved solution to this problem. I have reached out to them several times.

Ryan is great to deal with both in the sales process and was quick to help us in the resolution of a problem we experienced with our purchase as soon as it arose. Thank you for an excellent spa and post sales experience.

We were at the Wisconsin State Fair and Master Spas. There was a whole bunch of companies there and we just decided to go with them. They seemed decent and halfway close. The size of the spa that we chose could fit five people, and there’s plenty of room. There is one spot you could lie down in. I’ve ordered filters a couple of times but the quality has been very good so far.

We have no problems with customer service in general but are concerned that we've only had spa for seven months and have already had to replace two broken parts, first the control panel and now the ozone generator. While the replacement control panel and service to fix were free, there was a $100 charge for the service provider to come out and now we're going to have to pay that again to replace the ozone generator. We're very concerned that parts are already going bad even before the warranty is up. I just called to leave a message to talk to someone and hope to discuss all this in the near future.

We saw Master Spas at the dealer. They were speaking of it with high regard, and they were pretty confident in it. So, we felt good about it. We bought two at the same time. We bought the big one because we like the size of it, and we're using it more like a swim spa. Then we bought the smaller Jacuzzi, so we could have two separate units. The quality of the spa has been really good.

Bought a Master Spa in July 2025 largely because of the advertised “smart features.” From day one, they never worked. On top of that, the main control system has ongoing issues too. I contacted: the salesperson. The local Edmonton dealer. Master Spas headquarters. The Bluetooth/smart-feature manufacturer. After roughly 30 emails, countless troubleshooting steps, and months of wasted time, I still have a premium-priced hot tub with broken features and no meaningful support. What’s most disappointing isn’t even the product anymore — it’s how little accountability exists once they have your money. If you’re buying this tub for the “smart” technology or customer service, save yourself the frustration and look elsewhere. Nothing says “luxury spa experience” like spending thousands on a hot tub whose smart features have NEVER worked since day one. Horrible!

We have owned this tub for 6 months and have been constantly frustrated with poor connectivity with the Gecko app (the module was eventually "upgraded" from in.touch 2 to in.touch 3, but to no avail), a malfunctioning control dial (which was eventually replaced), and unsuccessful attempts to get our water to be clear (it has constantly had a greenish tint to it, and foams). We live in Vernon. B.C. and bought this tub from your dealership in Kelowna. We eventually tired of the 75 minute round trip to Kelowna for water testing, and have resorted to dealing with another supplier in Vernon for our water tests. The servicing mandate for the tub is contracted out to a third party (Okanagan Spa Tech), who also lives in Kelowna, which seems to preclude any physical inspection of the tub, or water quality, to help with problem solving.

For the most part, I really enjoy the tub, and service. Although, I found I have to pay ~90 for each service call under the warranty, for travel. This was never previously mentioned. Other issues, not so happy with: waterfall plate is prone to rust. Jets come loose too easily. Location of diverters is not intuitive, nor is there any explanation of which jets and diverters cover which area. Panels are difficult to remove, and somewhat difficult to reinstall. Tub loses water fairly quickly. Probably a few more things.

We bought our spa off the show room floor. They needed to delivery it within days so they would not have to move it back to the warehouse and then move again to my home. The initial delivery went great. Two men, friendly and really cared about not causing any damage and making sure we were happy. After we got our pad ready we called to have a team come out to relocate the spa onto the pad. Two different men show up this time. Totally unprepared and not trained adequately to get the job done. After dropping the corner of our spa several times and finally knocking a panel off my husband told them to stop. The older man became belligerent, started raising his voice and told my husband to call them back when he could be reasonable.

Seems like there is always a warning going off even if I have everything checked. Frustrating. Also, the cheap front clips make it harder and harder to put the front cover back on because the nail holes get loose with every time I take off a side.

We had a great conversation and experience when we were in the market of buying a spa, after we purchased the hot tub, we had questions and needed help the whole experience changed with the customer service, which was terrible from simple questions, information about the cheap chemicals etc. We are maintaining our Master Spas now for over a year and spa performance is outstanding. The control screen locked up a couple times but we reset the breaker and everything came back. Due to our dealer we have not recommended your spas based on service. Otherwise your spa performance good. Thanks for asking!

Love my hot tub, use it every day, wouldn’t want to live without it. Really helps with aches and pains.

When we visited Master Spas at the state fair, I really liked their sales lady. She was honest. We went around the whole fairgrounds, went to a lot of other people, and we liked their product and their person better, so we went back. The hot tub that we purchased from them seats seven and I like the size of it, mainly. It doesn't have music and it isn't fancy, but the cost was good. We were having trouble keeping it really sparkly and we had to visit with them at the store in Grimes about how to better manage our chemicals. So, it's all good right now and we got it under control.

Our experience with Master Spas is not great. We bought two hot tubs from them on the same day. They were doing an expo thing at a local exposition center a few years ago. So, we decided to go. We were considering and looking. The salesman was really good, and that was probably why we bought their product. Also, the price was right. It was a good price for what we were getting it at the time. We bought a CLS Balance 9 and then the Legacy.

My husband heard about Master Spas and when we ordered from them, their customer service was very good. I like its size but I have to call them today because my spa is leaking.

Master Spas was at a hot tub expo. It was advertised around Morgantown. Their reps were good. I bought filters online from them. I love the tub. We get in it every day, at least once.

We wanted a spa made in the US, and we wanted a pool spa and a hot tub and Master Spas make both. We looked around and we liked what we saw and the price. They had it on sale. The guy told us to come with our swimsuits and try it as well, and we did that. He didn't pressure us at all, so we bought the spa. He was very good. He told us about chemicals, and he was always right on it. The delivery was exactly what we expected from what he told us so everything went well and when we expected it. All that was good. I enjoy the pool spa the most since I like being able to exercise in it and relax in the hot tub when I have sore muscles. The kids love to come over and have fun, and my grandkids love playing in it. Many times, we just get up early in the morning and get out there. Even in the middle of winter, when it was 20 degrees, I was relaxing in it.

I went to the hot tub show at the EY Center. I met Master Spas and I purchased the spa through the show. So far, everything's been great. I've had a few issues with a few pictures and they sent me replacements and videos on how to fix it right away. So, I've been happy with the service. As far as the product, it's a 94 x 94. I liked the deeper tub that they had. So, that was what made me go there. I have tall kids. They're 6'8" and 6'9". I thought that'd be nice for them to fit in it properly. I like the style of it and the seating and all of that in there. I love the many jets and I like that it's easy to use and maintain. I like the waterfall feature. I like the lighting and the different seats.

We went to a location where Master Spas were being sold. Their reps were very open and they told us a lot of information. We purchased a Legacy and the salesperson, Nick, was a great guy. We paid more than we thought we were going to, but we're in the spa five times a week. It relieves stress and it has lights. We already had a repair done and they were out the next day. So that was good.

The Master Spas salesperson was good and the delivery was okay. Initially, they delivered the wrong spa, but he pointed it out to them. They switched them around, so that was all helpful. The only thing that we haven't been thrilled over is, one of the reasons why we went with this particular spa is that there was a corresponding app and we'd be able to control things through it on our phone. And this is with the original spa before we caught that they sent the wrong one. I spent four days hours and hours trying to get the app to work and I never could get it to work. Then they sent us our new spa and still, we've never been able to get that app thing up and running. So that's disappointing because it was a selling feature that we were interested in.

I have recommended Master Spas to friends. We went to five other stores and looked at other options and we came back to Master Spas. We liked the build. We liked the way the casing was done. Ours is a six or eight-person and it has a digital spinner knob on it, all kinds of crazy jets and lights. It's not the fanciest one, but it's not the base model either. It's in the middle. Also, It has smart features. I can run it through my phone. In comparison to their somewhat comparable options at other manufacturers, I paid 50% less.

Paid $16,800 to Atlas Spa & Swim for a 5 person 8’x8’ model 231172. The sale was at a “show” in Lufkin, TX August 2023. The sales staff out of Tuler were enthusiastic, but not hard sale. The two delivery & set up guys were great. They came from a Conroe warehouse. The filters were crushed in their box. They gave us another box and it was damaged. (I ordered some new spares to clean & rotate weekly). The spa cover had three areas with torn threads. I reported that several times, and even under warranty I got no response of concern or replace fixing it. Now, 5 weeks ago one of the two pumps froze or seized. I went online & followed procedures. I waited and started calling.

Good quality and the customer service is great. Master Spas was very responsive. We have some problems with the valves on it and I called Master Spas. They came out and gave me replacement valves with the gaskets. What it was was the valves that were in the hot tub didn't have any gaskets on it because it was leaking. That's what the service guy came to find out. So he said, "I'll send you new valves," and we put those in and didn't have any problem since. I would recommend Master Spas.

I'm going on 2-years with my Clarity Precision 8 spa. It's been great and I've had no problems. I ordered it from a show at my local fairgrounds and everything from the order to the delivery was smooth. The quality of the spa seems great and we are happy with our purchase.

We researched various spas and we liked Master Spas' quality and price. We got a hot tub. Then we also did get a swim spa. It has the number of jets, cup holders, and the look that we wanted. So far, so good. I would recommend Master Spas.

My experience with Master Spas has been good. The tub is of good quality.

Master Spas had ordered the wrong spa in the first place. We got the one with the lounger, and we weren't supposed to. They did fix it, and they made it right. They delivered the correct. Then we had our electrician wire it and everything. We got the 8x8 seven-person spa. We enjoy it about every night. The lights are my favorite. It's a little confusing with all the dials and trying to figure out which one works. One doesn't say which one it controls. So, if you want the foot thing on, then you're gonna sacrifice by losing the two back jets on the same side. Everything can't be on at the same time. Other than that, it's good.

There was a hot tub expo in the town over. We went and checked it out and ended up buying from Master Spas. The first time, we went to a place here in Windsor and that's where they were selling these originally, and the customer service was garbage. So, we left. Then, when I went three weeks later to this hot tub expo, they were selling again and I did tell them how crappy their service was at their store. So, they made up for it.

We had a Master Spas previously for 10 years. Recently, I bought one of the models they had in the store, but I added the salt water system to it. For what I paid, I feel that there are other comparable hot tubs out there for less money. I also have a love-hate relationship with the guy who I bought the hot tub from that dates back a long time ago, but he's the only Master Spas dealer in this local vicinity.

We sought out Master Spas. We were looking for a replacement. We had purchased a spa from another company. This was during the COVID supply chain issues and the company that we had purchased from was unable to deliver in time. We sought out alternatives and settled on Master Spas. The dealer has always been pleasant and responsive. Also, we liked like how deep the swim spa was. The size of it was another issue because we designed a space for it to fit into. The controls and motors are good, and the build quality seems to be decent. I have recommended Master Spas to a friend.

We saw an advertisement saying Master Spas was doing an expo at the Harrington fairgrounds, and we had been thinking about a hot tub. We went on the first day they were open and looked around and talked to one of the salesmen and liked what we saw. So, we decided to purchase one. We liked that they were built in the United States and they were well-built. So, that swayed us a bit. They were a little more expensive than some of the other ones, but they looked like they were high quality.

Master Spas had a fall close-out in Lincoln, Nebraska last year and the sales guy was not pushy and did a good job. I'm in sales as well, and I shared with them if they tried and oversold me, I would just walk away. I've had my Master Spas tub for a couple months now and I like the tub a lot. When I have friends or family over, everybody compliments on how nice it is. A few of my knobs are inoperable and I have a few things that aren't working right now, but I have the warning on it so it's no big deal. The location here in Omaha, Nebraska has been cooperative as well. Everybody, from the sales guy to the delivery guy, has been top shelf.

We saw an ad on TV for one of the shows that is done in Salt Lake City. We were in St George, Utah, so we went to that show. Master Spas had the size I wanted. I buy Bullfrog usually, but I purchased that one. It's a small spa and it's supposed to hold four people. But it can really hold just two. We're also not satisfied with the strength of the jets. From my Bullfrog, it was quite a big bit of difference in the force of the jets, and there are just two jets rather than four on each. My husband reminded me that we are set up on a 110 and not a 220. That might make a difference. We have a Bullfrog spa in Northern Utah and this one that we recently purchased is in Southern Utah. This one also has the rougher surface that we don't love. We prefer the smooth surface.

I bought my Master Spas at an Expo. And there was no way to find out how much I should have paid for it. It's almost one of those things where you just have to go along with what they are saying. And I did not like that. I still don't know if I overpaid. I'm pretty sure I did overpay a little bit, but I don't like that aspect of not knowing. I just wish there was a way that I could go to the actual Master Spas website and find, “This is the price.” I'm sure there's a reason why it's set up that way, so that dealers can profit as much as they want. But everything seemed to be good. The customer service was fine. With me being very hesitant, they made me feel really comfortable with giving me their numbers, and I was able to verify that they actually have storefronts. I felt like everything that they said they were going to do, they did.

I got the Twilight 240 from Master Spas. It's got the massage functions and LED lights. The quality is above average. I've had issues with the jets detaching themselves. I've had the large one by the feet that self-detached and broke off within a few months. Then, one other small jet cover broke off as well. Other than that, it's been fine.

I started my search for swim spas. I started with all the brands, and then went to who has locals. I went to all the major brands to compare. I narrowed it down to the Jacuzzi or Master Spas. Master Spas price matched what Jacuzzi offered, but theirs was deeper. They had good customer reviews. The local place where I bought it had good reviews. In my research, I found out to make sure that the local dealer is someone that will back you up. Without the local dealer, it's hard. So, that went into my factoring.

We went to a spa convention that was held in Marietta over the weekend. We looked around locally at what in our area was available in spas, and there was no comparison between the quality and everything that was offered to us with Master Spas compared to what we had locally. We got the Twilight series. For two people, it's perfect. You got one seat you can lay in and the others just sit around. The horsepower of the jets is adjustable. It's great. The quality for the money beats our local competition.

Master Spas has been good so far. I went to one of their tent sales and I liked the product that I saw. So far, I haven't had it that long but it's very good. As far as their customer service, it's been okay.

Master Spas was great. We went in at the beginning in July and looked at a spa. We talked to their guy and we had to make some decisions of where we were going to locate it and different things. When we went back, the one that we had looked at, which was our fault, was discontinued. So, we had to go with a different length of one, but it worked out. It was great and they delivered it. It's got good quality.

We had our spa delivered and while the hot tub itself is good the whole experience has been awful. One of the panels flew off during delivery and we are still waiting for it weeks later. We had brand new deck installed just prior to delivery and while the hot tub was slid into place deep gouges were taken out of the composite decking. When we contacted Master Spas they offered 10% off of filters and refused to do anything else to remedy the situation. I wouldn't recommend doing business with them.

Twilight spa not bad, I just wish I got a square, hot tub. The twilight don't work well with tall people if you're trying to stretch feet out on the jet 1, you hit the filter. And the jet do push you off your seat as well as jet 2, you're getting pushed off the seat. As for my experience, it's hard to get 3 adults in here if you're a big person to sit in the middle comfortably, with no leg room. As for customer support, I couldn't get anyone to call me back to get it off demo mode that one I had to go on to Youtube. As for setting up. We had parts that we didn't know where they went to. Glad we had friends that knew how to get everything turned on. Before winter.

From the size perspective, it’s very convenient. I'm very satisfied with it.

I selected Master Spas because there was a good price, and it looks good. That's all. However, it doesn't clean itself. It’s not as good as other brands that would clean itself and absorb the debris into the filter. You have to make sure to cover it all the time. Also, all the fittings like the head rest and nozzles have fallen off within a couple of months. I would not buy another one for my rental property. But overall, it's a good spa.

The spa is a quality product. It satisfies medical, recreational and relaxation needs for just being a person. I needed to remedy my back condition. The hydro therapy was something essential that I could benefit with the pain and the discomfort I had. It was primarily to help ease the pain and exercise as well. Also, I was very happy with the customer service, the owner and their staff. Also, the price was positioned with regard to its value. It's American-made, as opposed to something from super far away. I trusted the people. They came and set it up right in front of me.

Master Spas' sales guy was good. He was down-to-earth and honest. Also, Master Spas had good financing. The installers were nice. They let us know they were on their way. They're just a little quiet, Otherwise, it all went well. We like the tub. We've had it since November and we use it a lot. It has been a good tub so far. There was an accessory that went bad inside of it. I'm a good troubleshooter, so I called the representative and Master Spas said, “We'll send you the part out right away. Here's how you can bypass it for the meantime and still use the tub." They asked if I want to send a technician out. I told them there was no need. I got it. They were good about sending me the part.

Spa is great but the customer service (timeliness, reliability, responsiveness) has been less than favorable. We absolutely love the spa but whenever we need something simple, we get the run-around from our store about backorders and manufacturer issues for months on end with little to no responses or follow-through.

We have been working with our local dealer (Krevco - winnipeg) who has been very helpful but they have been working with Master Spas, but if feels like Master Spas just does not want to assist the dealer. This is very frustrating when the swim spa is less than a year old and we are having issues with rust on our handles and screws.. We regularly check our water and even bring it in to the store and it has been good. I would like to get these replaced.

I am very dissatisfied with this company. We paid cash for our hot tub, it was delivered about 1 month later. When we purchased it we told them we wanted a salt water tub, which the salesman wrote on our paperwork. When it was delivered the guys that came scarred up our deck getting it on there and seemed very unprofessional. Then when I asked him why he didn't bring salt (we were told it would be delivered with the tub) he said this is salt water ready but has to have a part put on to use salt. He made some calls and said the wrong tub was sent, it should have had the part. They ordered the part to be sent to our house and said let them know when it arrived and they would find a tech to put it on.

I bought my Master Spa Swim Spa -H2X in May, 2025 and it was installed in August, 2025. Since I retired to live in Southern Nevada and desired a way to enjoy the climate here by swimming in a relaxing back yard swim spa and keep myself feeling young through exercise and the benefits of spa treatment after exercise, I determined Master Spa's product and equipment were the way to go. I love my Master Spa swim spa and will gladly recommend it to others!

We are very happy with this swim spa. 9 months in & both Master swim spa & Pool Supply Co have been terrific across the board. Great customer service from everyone we’ve came in contact with. Would definitely buy this product again.

Customer service was fantastic. Tyler helped us and answered all of our questions and helped us find an electrician. Spa is great. Super high quality. They are simply the best. Definitely worth the drive to get there.

Very shocked by how high the prices are. We were told last year at this time that the replacement were in the $50 range. The middle piece is almost $100 without the outside filter. If we had of known this I wouldn’t have bought this hot tub.

Having been a previous pool owner (x2), we chose the H2X Trainer 19D because it is the perfect alternative to a traditional pool and at a fraction of the cost. The kids are gone and we are retired so it's the perfect size, super easy to maintain, less water means less chemicals and it provides ultimate relaxation combined with numerous health benefits. As with any product, issues may occur and failed components happen, but Master Spas warranty and service have earned my trust. After 2 full years of service, the performance is outstanding. BONUS: Made in the U.S.A.

I've had nothing but trouble with my Twilight series since the day I got it. The first problem was it wouldn't work. They have no customer service in my area although I'm only 60 miles north of Los Angeles. So they sent me a new pump and told me I get to install it myself. Wonderful. Once I do get the spa working I continue to have trouble. I've replaced the control panel three times in 5 years. The customer service is horrible the parts department is worse. I was just charged $172 delivery fee for a $50 part.

I went to purchase a spa and loved the model LSX 900 which had the speakers and the saltwater system, but it did have scuff marks in two areas. Upon doing the paperwork, my family realize that there was a crack in it so we had said we did not want that one and so Bryan, our rep said that he could order one, but it would take 2 to 6 weeks which was OK. We had discussed with him that speakers was a must and on our contract it did notate this, but they added the contract to stated on theirs. Once we received the spa we realized that it did not have speakers or the saltwater system. I talked to multiple people, including corporate, and on their contract, stated that it had no stereo, but on my contract, it does not state that. I believe they’re being very dishonest and they like to scam people.

Master Spas is dishonest. They DO NOT honor legally binding warranties. If you think you have a warranty on a $30K swim spa, think again! When the dealer damages it during repair, they will claim the concrete is unlevel. When you show them the concrete IS level, they pivot to the concrete is not uniformly level. When you show the concrete IS uniformly level using a long level, they want a concrete installer to evaluate it. They will NEVER HONOR THE WARRANTY!! So, PLEASE, if you want to drop $30,000 on a swim spa on a company that will NEVER back its product, but only BLAME you, the owner, buy from Master Spa then. Master Spa is a rip-off and dishonest, saying they warranty expensive equipment, but NEVER, NEVER, NEVER will you see a dime!

The Master Spas products are made in the United States, in Indiana. I wanted pay a bit more and get something that is of quality. I researched spas and they had good reviews. I chose something that is big enough for my family. The capacity says up to seven, but there's no way I can put seven in there. I can put in four people comfortably and I got what I needed. It's a great product, but I wish it had a cup holders in the other corners, like an indentation for when people are sitting on opposite sides. I've also had minor issues with the spa, but they were nothing crazy. The seals will get dry with the hot water. The screen went out and was under warranty, so I got a new screen. The spa is always in humidity, so things like that will happen. It still works great though. It just needs maintenance.

We love the hot tub. Unfortunately we have had problems since we purchased it. The stickers caused a huge sediment in our tub which we had to continuously drain and clean. Our waterfall feature has not worked since we had it. Someone did come out to fix it and said they did but unfortunately it’s still as broken as it was when we purchased it. We been trying to get someone to come out again with no avail. Disappointed in the customer service

When I bought the spa I was told that all of the master spas on the floor had a circulation pump and a crystal filtration system? When I finally got my 220 elec power (3 weeks ago) I found that I had none of that, in fact my display panel is about 1/2 the size of the one I was shown and I can’t find any information on how to program it.

So far so good, I'm quite happy with the spa. I had a couple issues early on due to conflicting advice between the company and the delivery guys. If I had gotten an owners manual with the tub it would have saved me some headaches. I asked for a manual but still haven't received it. The QR code brought me to a 224 page download and I think for the money I paid for the spa that they could give me a manual.

Ordered our Master Spa 7' Clarity Balance Hot Tub back in Nov 2024. We had to push off delivery & install due to weather constraints & construction delays. Delivery was pushed off till Spring 2025. We then requested a change in tub interior & exterior colors. So basically a re-order as there were no tubs in warehouse stock in that color combo. Now delivery was set for July 2025. That date came & went w/out a delivery. We kept checking on delivery w/ store where we purchased. Very poor follow-up & communications w/ this.

The staff was very friendly, helpful and knowledgeable. We have never had a hot tub before so we had a ton of questions. They answered everything we threw at them and so far we have had no issues and use the hot tub almost daily.

The sales team was very helpful in selecting the spa that was best for our family. The delivery team was great at installing the hot tub. We use the tub multiple times a week in the summer and frequently in the winter. It has been a great source of relaxation in our household. The only issue was we were informed that the spa tub would be delivered one week later than we had originally been promised due to miscommunication.

The installers of our Master Spas came and they dropped the spa where I wanted it. It's a six-seater, and it has LED lights. However, I've had to rig up a better way to hold the panel in because the native panel's screws ripped through. But it's a good spa and it's very relaxing.

The pricing of Master Spas was good. Their customer service was excellent as well. We worked with Alex and the experience was very good. The installers brought it and put it right in the spot we wanted it. Overall, we like the spa. It's comfortable. It was a good purchase.

I love my Challenger 21D from Masterspas of Minnesota! Their dealership exemplifies integrity and truly puts their customers first! Getting this unit was hurdle with my wants and needs and they helped through every step of the way.

A local hot tub place recommended Master Spas and the price was good. The people in the shop that sold the spa were not aggressive and the master blasters of the particular tub I had was a big incentive. It’s like a jet that hits your feet and they’re powerful. I got the spa that sits six people and it has a lounge. But the lounge is a complete waste because when you turn on the jets, it makes you fly up and you can’t stay on the lounge. We're on year three of having the sap and two of the dials that change the jets have broken in the same spot, shooting water six feet in the air, and the parts are out. There is no one in Master Spas I could contact. It was all online. The website was not user-friendly. But the company that sold me the spa was great.

We were looking for a spa and hearing about Master Spas from an ad on TV was good timing. We bought a 12-foot spa. It’s the Trainer model, which is the smallest one they make. When it was delivered, it was dark and they couldn't get it on the spot right, so they cranked a dolly and put rollers under it. And every time they did that, they ripped out the bottom of the plastic sheeting. So, by the time they got it to where it was going to go, the wood and the plastic were torn up, so I ended up pouring the slab. I hired a crane to pick it up and move it. And while it was up in the air, I nailed marine plywood underneath the whole bottom so that it was no longer torn up. I called Master Spas and complained. I told them it was unprofessional. They were the ones who hired the installer and they didn't have anything to say about it.

We got a five-person Clarity from Master Spas. The rep that helped us was very, very informative. She knew what she was talking about. She told us everything we needed to know. So, she was great. We like the spa. So far, so good. But all these spas should be $2,000 to $5,000, not $10,000. But Master Spas is just doing what everybody else is, which is overcharging by yards and leaps and bounds. I bought a vessel to hold hot water with a little mechanism to move it around for $10,000. That's expensive. But that's what everybody's charging. So, that's the market.

I did a lot of research before determining I wanted to buy a MasterSpa TS 7.2. The tub so far has been great. The dealer not so much. Seems their focus was to get a sale and move inventory. I ran into issues with the electrical setup and needed my electrician to reach out to them to clarify how to connect. By the time I was finally able to confirm the electric was connected properly and I was good to fill it was Friday afternoon. I received an air lock error and panicked. I called my dealer for assistance and I was told someone would call me back. No one ever did. It turned out the tub self corrected itself but I had no idea that would happen as it was my 1st hot tub purchase. I was able to get a friend and a SpaMarvel rep to assist me with my start-up setup.

We love our new spa. The customer service was excellent. Nigel our sales representative was extremely helpful and really knows his stuff. We couldn’t be any happier. The after sale service has been excellent. I enjoy visiting the showroom. The staff is extremely friendly and helpful. Had a few questions for the service department and they were able to help me out immediately. We love our new Master spa. I would recommend this brand to anyone who’s looking for a high-quality hot tub with a fabulous warranty.

We really liked Master Spas' price for the amount of amenities. We had looked at Bullfrog Spas and a couple of others that were the higher-branded ones that were a lot more expensive, but all of those came with fancy lights and stereo systems that we didn't really need or were looking for. When we found Master Spas, we felt like we were getting what we wanted. It wasn't extravagant. We like that it's not just a swim spa, the first half of it is like a hot tub. So, you can have six people sitting in that, and then you can have people sitting in the spa part as well.

We purchased the Master Spas Twilight Series 67.25. Thus far, it has performed well. My spa research heavily focused on the user interface. I did not want a touch screen that may or may not work fingers have been in the water for a while - a common situation. The "Google Nest" style rotary interface is excellent and I love it. However, it isn't made by Master Spas and that is part of my issue with the spas. The literature that we received from Master Spas on configuring the Gecko-made spa controller (Gecko makes the dial/control system for the spa) was all out-of-date. I installed the app I was directed to, but it turned out to be an older version. Ok...fine.

I went to a trade show, found Master Spas and got a Clarity spa, which I could hook up with a 120 line instead of a 220. It has LED lights and I like the heat. The hot tub's nice, but it's expensive.

We love our hot tub. It is perfect for our family. The salesmen and people we have spoken with on the phone have been very professional and helpful. Delivery was on time and set up was quick and easy.

We went to a hot tub sale at a convention center in Salt Lake and got involved with Master Spas. When we saw them, I liked their design and how they presented their features, both in their filters and their jets and the way that their spas were set up. We chose our spa based on size, what would fit where we're putting it and we like the layout of the spa that we chose. It's got seats and a lot of jets. I like the filter system that it has and I thought it was easy to operate.

Master Spas had a sale and I went. It was a whole fiasco as part of an insurance thing. I had another spa then that company never paid me back. In the meantime, I had put something on the Master Spas. Once I got the tub, everything was fine.

We like how Master Spas does the installation of the tub. We got a 7 x 7 tub and it's got a lounge in it. One corner has the shoulders all the way up and down in the back. The tub has two 4.5-horsepower motors so the power is good. We had them come out when the control panel wasn't working as well, and they replaced that. That was good customer service. We're happy with our Master Spas tub.

My wife and I were in the market for a jacuzzi, a spa, a hot tub, and we liked what we saw with Master Spas. We liked the size, the layout, and the features that it came with. We also liked the pricing that they were willing to give us and the free delivery. They had also indicated that, at the time, Michael Phelps was endorsing Master Spas. That was an important thing. While the hot tub was being delivered, we had the side of it damaged. We worked with Master Spas on getting replacement parts, and they did a good job. The tub has seating for eight. We love where the jets are located, the LED lighting and the different colors that you can turn it to. The quality of the tub is good. I have recommended it.

We had an old hot tub that was in bad shape. My husband and I decided that, for our anniversary, having the tub replaced would be a good thing to do. He looked online and found Master Spas. They were fairly close in our area. The guy that we talked to was very informative and friendly. We had a good visit. He explained all the different models that we could look at. He asked questions about what we were looking for and did his best to show us everything so we could make a good decision that worked for us.

Master Spas was at a show down here in Everett, and their rep was good. I didn't take long at all for the installation team to get in the backyard and put the tub up on the deck where it needed to go. It went pretty quickly. We got an eight-person tub, and I like the fact that the tub is hot on a cold day. The jets are cool as well. All around, it's a good tub.

They were all fantastic particularly the lady in the shipping department. She brought the filter to my house because they forgot to put it in there at the store. Instead of making me come get it, she brought it here. We're happy with our Master Spas tub. It has a waterfall, lights, and a bunch of jets in each seat.

Everything was wonderful from the salesman to the delivery! The hot tub has been exceptional. The delivery was quick and the guys that delivered it and set it up were very knowledgeable! They answered all my questions and were very helpful. I highly recommend this company for your spa needs!

The original control board stopped working in the second year. The replacement stopped working in the 4th year. This is a $400 part. I don't like the way it constantly overflows on the patio. There is a drain inside the panels for this purpose.

Tub runs at least 3 to 5 degrees cold! Talked with Home Innovations the local dealer. By the way they suck! Told me that the water was warmer where it enters the spa from where I took the temperature! IT'S A 300 GALLON TUB! The water temp is the water temp! It’s not that hard! Ok let’s now talk about the current cover. I have bed sheets heavier than this cover! When it is cold out it looks like a tea kettle on each side with the heat escaping! It literally frosted up the wall next to it!

We initially got a beautiful hot tub out of the box and everything worked. Then we were called for a recall of the outside. Ring lights were recalled. They worked perfectly before the recall, after the recall, they never came on again. The people that replaced them have not been back to repair them.

dropping it from the trailer. Then they asked us to Help them move the tub and my son ended up falling and breaking his tailbone when the strap they provided broke. They went over the tub very quickly and I could barely understand the guy. I reached out to the owner of the company and he said he would take care of it but have heard nothing. I have left messages with no reply. My tub has scratch marks on the corners and he said he would contact me with a service person to come out and try to buff out the marks but again no response?

Salesman told us regular price of spa purchased was 23,000$. Told us sale price was 17,500$ and since it had a couple shipping scratches they would drop the price to 16,500. Come to find out after purchase that average price found on internet is 14-16k. When spa was delivered it had been sitting outside under some pine trees so there were pine sap and needles all over it. Then once hooked up and filled a bunch of black moldy crap came out of the jets so after cleaning it a second time first because of pine trees and second because of the mold. I called the salesman. Left a message and have still never heard back. Purchased at the Ford Idaho Center sale first part of December 2025. Would like to purchase an extra set of filters and also wanted the salt system with no idea where to get it..

Cannot get replacement filters, jets poorly placed and fall out constantly. Very poor quality. If I had known I would have not purchased this tub. No customer service available, have tried several times to make contact.

Been asking for 3 weeks now to fix the jets in my spa. Have not heard anything as requested. I sent emails and videos three times to Customerservice@masterspas.com and no one has gotten back to me. In addition they Never explained the costly process of wiring and the maintenance sold it as if it were simple and it is not. DO NOT buy a spa from them.

0 star delivery experience. Worst customer experience I've ever had. Took 3 months to arrive. First of all, these are not custom products. Why not build ahead and have inventory in stock? Second of all, no delivery eta provided by Master Spas. Evasive, stalling, and unhelpful responses from customer service when I tried figuring out the status. Has it shipped? Is is still at your facility? Master Spas customer service couldn't provide answers to these basic questions. The local delivery partner was similarly unable to provide any sort of delivery eta of status of my order. It's not that hard people! If the order is delayed, just be upfront about it! Give the new delivery ETA & order status and apologize for the inconvenience! I do like the spa, but my entire experience was spoiled by the awful delivery experience. Other buyers should stay away until they figure out what they are doing with delivery.

Spa kept tripping the breaker. I worked with tech support. Electrician had one wire in wrong spot. While correcting, he accidentally pulled off a ground wire. I asked tech support to confirm it was correct. Included the picture. Still tripping the breaker. Brand new spa and was told parts were on their way on 12/15. Parts took 3 weeks to be sent to the tech. Turns out they weren't even needed. I called out the actual issue and tech support missed it. They must have not even looked at the picture. I missed an entire month of use and cost me an extra $200. Also had to spend several hours winterizing the hot tub because cold weather was happening during the 3 week wait for unneeded parts.

Do not purchase anything from Msp!!!! They are awful! I have spent hundreds of $ with them and when they sent me a poor lot of (4) spa test strips, because it was a bit over the 30 day purchase date, they refused to help in any way. I will never do business with them again.....

I had a swim spa with Master Spas and I just got another spa from them. It has some really good features with it. I like the fountain and all the jets are really good. The quality seems to be really good as well. I use it about three times a week, and I like sitting in it. It's really comfortable. I have a bad back, so it helps it. Master Spas is the best I know of.

We got a Precision 7 hot tub from Master Spas. During the delivery, they didn't bring everything with it, and it took quite a while for me to even get ahold of them to find out when I was getting the rest of the accessories I ordered with it. I called the store and the delivery driver, but it still took a couple of weeks to get it resolved. Other than that, the quality of the tub is good.

I have had a hot tub with Master Spas years ago. The quality was good and I never had any problems with it. So, I decided to stick with them. But, this time, one thing that pissed me off was that the latest one was supposed to be full service. Every time you call them to fix something, it costs 175 bucks for them to come out. The servicing made me mad. It is supposed to be free services and then it is not. Still, overall, it is a good spa.

We love the design, compact size and therapeutic jets of the TS 240. However in the last 5 months of ownership we have had two warranty calls. Beware of the hidden travel fees on the warranty. It can add up…. Plus it is never fun having a brand new hot tub requiring regular service. Keeping balanced water is a challenge compared to other hot tubs I have owned. I am using more chemicals to keep the water clear, even with regularly rinsing the filter. Not sure if it is the filtration system but I have seen others make similar reviews regarding maintenance.

Master Spas had an end of the year old model clearance sale ongoing at a trade show. We were looking for something that was on sale so we got it. The quality of the spa is so far good.

The spa itself is very nice. When we purchased it, the salesman was very nice. However in less than a year it’s showing manufacturer defect. I called them and they agreed that there’s five year warranty for parts and labor but I would have to pay $79 service fee for them to come out. I was not told about it.

We had been doing some research online and then there was a showroom nearby. We went and checked it out and bought a Twilight 8.2. We like the features and the size is right. They said it fits six people but because of the lounger, it doesn't really fit six. Still it's good and it’s got plenty of space. It has a lot of jets and lights and all that fun stuff. My father-in-law lives with us and it's a little more therapeutic than some of the other tubs. We like it.

The Master Spa that we got has the swim spa and all the accessories for that. It has two seats on one end for relaxation. Its functionality has been great and I like all the water movement. It was a good product and I enjoy it. While it performs fine, I wish they'd have made the access panel a little easier to get to rather than to have to pull the screws out and take the whole end off.

We went to a spa event at a hotel, we saw Master Spas and we decided to buy it because we like the design and the way the seats are set up. We use it about once a week.

We got the Trainer 21D, and we used it for swimming. Right now, we're utilizing the hot tub with the cold weather and so, we haven't got to do the workout part as much as we like yet. But I love the exercise thing. We've used it a few times and it’s amazing. I like all the jets and how they work in the right locations for your body because we're sore with back problems. We have the little thing where you lie out on the top where the water comes up, and we love that as well.

We got the Therapool 13. We chose Master Spas over the others due to the price. It was delivered by a crane, and their people installed and set up the tub for us. We received it at the end of the season, so we haven't been able to use it a lot but so far, we've been pleased with it. It has the hot tub jets on one end and the resistance swim on the other end. I would highly recommend Master Spas.

My spa was just delivered, one month late. The salesman (Duane) at Master's depicted an entirely different delivery and set up experience than I received. They delivered it, put it on my slab and said bye. It was filthy. They can’t install the cover, not allowed. They can’t dispense of their trash, not allowed. I was told they would show us how to work it and care for it…nope! It came with no chemicals even if they had been more helpful. The delivery man was rude and was awful to the other guy which I think was his son. This review is even before I have filled it up and used it. Hopefully it will get better because at this point, I highly regret my purchase. If I change my review later and the use outweighs the delivery experience, I will gladly change my review.

Master Spas had a show in my town. We purchased a spa that has lights and jets and it gets hot. It does what it's supposed to do. While I've only had two of us in there, the spa seats about four or six people.

I built a new deck on the back of my house and my wife said we should get a hot tub to go with the deck. We got the Legacy Enterprise from Master Spas because it was the right size for my location. It had the right equipment in it that I wanted to adjust and it was the amount of money that I wanted to pay. My wife and I both love the tub, and we're in it all the time. I find it to be relaxing. Occasionally, we have people to come over and spend some time on the deck and go in the hot tub. Even though winter is here now, we still enjoy it.

We liked the cost-effectiveness at the time of purchase. We got a Master spa with the six-person lounge. I'm impressed with the quality. It has worked effectively every time I've used it. Also, all the jets are great. I like the revolving jets. However, I can't have them both on at full speed. It has six seats, and you can turn certain seats on full blast, and it will turn off other seats. But when it's full blast, it's awesome. It's easy to maintain and it has a five-year warranty that covers everything.

We received a mailer in advertising that there will be an event held at the fairgrounds, where they will do a big expo of all the different Master Spas. We thought about going there to see everything all at once. We live in a neighborhood that does not allow for pools in our backyard, and we don't have a neighborhood pool. But having some sort of a water feature throughout the year was important to us to kind get in to cool off or warm up. A spa was something that intrigued our interest, and that was part of what drew us there.

We were looking for a spa and saw that Master Spas was having a sale at a place in Saint Joe. We decided to purchase and we had a very good experience with their staff. They were good to work with. Our spa is good. We like it. We use it three to four times a week.

I drove by and stopped at a Master Spas. I got the Michael Phelps hot tub that blows water out. I always had Hot Springs and it made me wish I had gone with that. This was an impulse buy. The heaters suck. I open the top up in the winter and I can sit out there for 10 minutes and it's cold. I can't stand it. Everything else also sucks.

I did an online research on different brands of spas, and settled on Master Spas. The sales rep I dealt with was helpful when I was purchasing the spa. However since I purchased a spa, I had a couple of questions, and I can't get her to return my phone calls. As far as the installation team, they got the spa here, they got it set in place, they got the cover put on it, and then I had to get an electrician to come in to hook it up. They did the installation in a timely fashion, and they were here when they were supposed to be.

We did research on the internet, checked ratings and other people's opinions on spas. Master Spas seemed to be a favorite of consumers. It had good quality ratings. They are a good company to work with. We've had a good relationship with the Master Spas people. We had good dealings with the salesman, and the delivery of it was as we asked. We got a 7.2 Twilight Series. It has a lot of the jets in it that we wanted and foot blasters which we like. It's the size that we wanted. It fit our needs or what we wanted. We've only had it for one season, but we're pleased with everything.

We got the swim spa Challenger 21D from Master Spas. It was the biggest one. It seems very efficient. The swim side is nice and large. We liked that the hot tub side is the spa side and is much bigger than the previous version. We've had some challenges with the panels on the outside. The clips are breaking, and the panels don't want to stay in place. We were supposed to have a technician come down because we've also had a problem with one of our covers that it came with. It has warped. So, it's not sealing and they're supposed to be replacing that.

Our purchase experience with Master Spas was a little high pressure, and it was not horrible but it could have been a little more open-minded with price. I think they were a little overpriced. I still bought their product. They seem to be very well represented. I liked the product from other hot tubs that we had looked at. We had a date for the setup once we purchased the hot tub, and they arrived on set date without any issues. As far as setting it up, everything went well. They didn't wire it in. We had an electrician come in, and then filled it. So, the only thing that they did not have at that point that they were supposed to was the lift assist bar for the cover, which had been bought and then paid for already. It didn't show up for a month and a half later. They did come back and do it.

Master Spas was at a good price so we bought their product. We had a big spa, and we got one that is a little bit smaller. We just use it to sit out there. The jets aren't as powerful as I was hoping, but we wanted to have a spa and we didn't want to spend a lot of money. So, we got what we paid for. Master Spas was reasonably-priced.

When we decided we wanted a new hot tub, we looked up places around Kansas City, and started visiting them, and visited the Master Spas showroom in Kansas City. The sales representative there was very good. The installation of our spa went easily. They did a good job and the experience was really good.

I've been interested in getting a spa for a long time. I've seen that Master Spas was doing this hot deal and I went out there to look. We got one of the biggest regular spas that they have. It's got 4,000 jets and waterfalls, and it's got the new dial. We enjoy it. It's got the shoulder massagers on the top, in one of the corners, and that was the thing that really led me to it. It's just I hardly use it because it sets out of the water a little too far, even when the water level is at the right place. I'm a big guy. Maybe if I had the hot tub full, it would be better, but it's high enough where all it does is just fly everywhere. Outside of that, we love it. I like the pressure. It's got good jets, and I like the controller on it. It's easy to operate.

I like the saltwater system in the spa I got from Master Spas. I've had it for several months and it's really maintenance-free. It's a nice spa. After having spas for so many years, I knew what I wanted. So, I got what I wanted.

We had a hot tub that was already leaking badly. So, we decided to replace it. On a whim, I saw an advertisement that Master Spas was doing a show in Johnson County, Kansas and I told my husband for us to go look. We ended up purchasing a hot tub from them. I'm satisfied with the quality. There was a blemish on one of the panels on the side, and they did make notations that they would replace it. I have reached out to them twice to see where the replacement panel is. The last time I spoke to them was about 10 days ago and they said that it was in and they would have someone to call and schedule installation of replacing that side panel. I have not received a call back from them yet to schedule.

We bought a Twilight 6.2 series spa 3 years ago. Literally 5 days after the warranty expired one of the pumps started leaking. The company I bought this from, East Coast Spa’s charged me $625 but gave me a $125 “discount” for it being so close to the warranty expiration. Definitely disappointed that something so expensive failed after only 3 years. Would not recommend this spa due to the way my tub failed.

Master Spas had a product that was the right size we were looking for. It has lights, bubbles, and jets. The quality seems good. I've got no issues with it.

Master Spas had a show at the expo center. It was their summer clearance. I wasn't sure what to expect when we went to the sale. But they were in the top five overall in the market. So, I knew it was a good quality product. We got a six-person hot tub. I have the second-highest level model that they sell. I'm taller, so I needed the bigger one to sit down in. They set it for me and I did the power. The guy that came and delivered it gave us everything we needed to know about. He was very knowledgeable about the product. It was expensive, but, supposedly, it was about 50% off. It was right in a good range, from what I've seen. We got a good price.

I thought I was getting a good deal with Master Spas at an expo event. I bought the Michael Phelps six-person spa. It has the two-motor, six-person lounger. It's got the filter system with the center core that's minerals. I had two repairs necessary within the first three months. So far, everything is holding up. I'm still gonna wait and see since I've had two malfunctions in the first few months of ownership.

Master Spas ran a local promotion. They would be in my area and I was in the market for a new hot tub. I saw it on social media. I could have purchased a cheaper one, but Master Spas would deliver it to me and set it up for free. It has a waterfall lounger. It's a seven-person which costs 12,000. I use it every night. It's great. I had an issue with the cabinet LED lighting and the tech came right away and fixed it. The guy was great. I also recommended Master Spas to one of the guys who works for me.

I've had other hot tubs, and the Master Spas is a really good one. Everything was good with my experience except I didn't get the three-tier step that they said I would on the day we bought it. I got a two-tier step. It just makes it harder to get in. I told them, and they didn't even mark it on the paperwork, but it's spaced out right to where it looks like it's supposed to have been a three-step. I was happy all the way up until I didn't get my three-step then.

Master Spas had a show thing here in town, and we were thinking about getting a spa so we stopped by and we decided to buy one. While we like the product, we didn't like the price, and I wish I didn't get the lounger in it.

Love the spa when it works. Foot massager has broken every few months. Puts spa out of use for a month to month & a half each time waiting on replacement part & Mnt co to schedule installing it since I can't remove broken piece on my own. $150 trip charge.

Hot tub cover order details Master Spas 8x8 tapping water in depressions. Can I return and substitute with a replacement as well-made as the original cover I ordered when I bought the hot tub years ago that works great still? The 5-month-old cover they will not take back and I sent photos with the rain puddles in 2x3 foot depressions in this cover, unlike the original 11-year-old cover made much sturdier. Junk.

We love our H2X Trainer 19D Max! We started with a 15D and they did a nice trade-in deal. I don’t even like to swim much but there’s so many ways to enjoy these swim spas! We spend an hour in there each day, year-round!

The jet on top next to the multiple jet set has been broke since I got the tub. Have received no help. In contact with your personnel. Can't even get a answer on how to turn off the water fall. It took me almost 2 months to get through to anybody. So far not a good experience with your company.

We bought a Master Spas product and it is working. However, we don't really know how to use it very well. The chemicals have been really complicated. The instructions that we got and the list of chemicals they left us with it when they installed it don't really match. I watched the videos and they don't really match. We did have a call with somebody from the people we bought it from and they made it sound super easy, but it really doesn't align to what the chemicals we have here and how we're supposed to operate it. The little sticks to test it don't work. There are two different sets and they both have different colors.

Buy any spa except Master Spas! Extremely dissatisfied and disappointed in my purchase. Not only is it poorly designed with regards to accessibility to the mechanical parts and drain hose, as you have to remove two entire panels with 12 screws every time, but constant expensive repairs. That’s assuming you can even find any spa repair services to work on a MasterSpas. There are zero repair services in the SF East Bay area and the first time in year one of ownership that I had to replace the control board unit, had to pay mileage for a repair company to come from Sacramento area as no one else would work on it and MasterSpas only could refer me to that company.

We went to Master Spas' event at the convention center. Their sales representative was great and the installation team was great, too. Our overall experience was easy.

We were looking for a therapeutic type of thing and we purchased a spa from Master Spas. It was an easy purchase. The salesman was thorough about explaining everything. We like the amount of jets and all the features that our spa has. We really enjoy it. I think it's incredibly convenient. I hurt my knee the other day and I was moving stuff and my muscles were really sore. I was just in there a few minutes and it was insane how much it helped. The only thing is I do need to call them because the dial on the panel blinks. There are a few issues with that. It keeps blinking really fast. It doesn't do it all the time, but it does it quite a bit.

I did some research and found that Master Spas' products are made here in the US. I bought mine at a spa show. I've had it since July. They delivered it in a couple of days, but they didn't set it up for a couple of months because we were doing some work in the backyard. The quality and features are all good.

Updated on 11/11/2025: So they message me saying they’ll sent a new touch screen panel and instead send me a foot jet and one filter, both of which I don’t need as I’ve just replaced them.

I liked Master Spas' product and I liked the reviews. I got the largest one I could buy and quality-wise, I love it. Right now, my favorite feature is its size. The jets are great, too.

We're enjoying our Master spa. If you can afford it, do it. It wasn't their fault that we couldn't get our electrician to come out. We kept putting it off, and had to get another electrician because we couldn't get anybody out of here. All the installers did was just set it down, but they were very nice and offered to come back and give us an orientation if we needed it.

I went with Master Spas because I like how we were treated a lot better than how other places treated us.

I like the quality of the build. The hot tub is very nice and well put together. We're liking it very much so far. Master Spas was also very helpful during the purchase process. The setup and delivery was perfect. These guys are great.

The hot tub experience has been truly wonderful. We use the tub nearly everyday and find it very calming and relaxing. The one question that pops up on a regular basis is, why didn't we invest in a hot tub sooner.

My husband loves Master Spas more than I do. I have been wanting a spa for about a year. It took me a little while. So, I just went out when we heard the advertisement. I just wanted to go and look at some spas in the showroom. I was just trying to get my husband signed on to the whole idea.

I got my Master Spa at a liquidation blow-out sale at The Oil Palace in Tyler.

Our TS7.2 model hot tub is amazing, relaxing and a great value. Mfg great getting our missing cover/beverage tray above the filters seems to be difficult. It's been over a month and still don't have it. Despite that situation I recommend these hit hits to everyone.

Your software and apps are absolute garbage. CMS doesn't on Android no longer seems to allow for adjusting from Low to High and the scheduling piece is no longer easily accessible. While trying to use the BWA app I can't get through to do anything. Your software and development seem to be non-existent or at least lacking in some very basic UI features and should not be advertised for anything useful.

We saw Master Spas in the showroom. The price was a bit high but it did have a lot of features that some of the other ones didn’t have. We had it installed and we had a little trouble getting the Wi-Fi port hooked up and then the little control panel had to be changed out. But other than that, everything went well. We enjoy the spa a lot and we recommend it.

Our previous hot tub from Master Spas lasted us 20 years. I definitely didn't hesitate to get a new one from them. Literally the best quality when purchasing a hot tub. The staff were helpful, knowledgeable and professional. The delivery crew was a great group as well. You can't go wrong buying a hot tub from Master Spas.

I am loving my new spa. I have been in it every evening since its placement and hook up. The teenage grandkids and their friends are loving it too! I would recommend a spa to any of my family and friends. It is the best home improvement of the year!

We got the flyer in the mail for an event at the convention center and it was happening that weekend– they would put all the spas in the convention center–so we wound up going.

We were looking for a spa and we have been wanting one for a while, so we went to a couple of different places, did an Internet search and asked a few people and went with Master Spas.