Master Spas Reviews

I had a pleasant experience with Master Spas. However, I wasn't clear on the financing part of it. I didn't know there would be a third-party finance. The rep said it, but I didn't understand it would be like a credit card to a third-party. It's on the contract. But it's all good. I liked the size, also just checking out the specs. I did an independent research to see what spa would be the best that would be the easiest to maintain and to be used in the commercial environment, and whereas different people might handle it, no one would mess it up. It's a good thing. I would recommend it.

We wanted something that was hot that we could sit in. We like the Master Spas tub better than what we had. Master Spas dropped it and set it up. It was perfect. I'd buy again. Go for it. The only issue was, it was a little cryptic on the warranty stuff. We bought it in one state. We live right over the border. They said, “Any warranties would be covered, no problem.” We had a warranty issue right off the bat. They said, “It's not covered because you're out of our service area.” We said, “Are you kidding me?”

We thought a Master swim spa sounded good, we went and checked it out, and bought it. We love it. It's beautiful. I wanted a smaller size. But my husband said, "Let's get a bigger size.” It worked out perfectly. We enjoy it. Especially here in California, where it's almost summer all year long.

We went to the Pomona Fair. Master Spas was there, and we bought a spa. It had a lot of jets. But we bought a swim spa after that one. We looked at other spas also, but we chose to stay with them. They brought the swim spa and hooked it up. It wasn't easy, but they got it. You got to do research.

I like that the parts of Master Spas are American-made. My experience with them was very painless and easy. They had people whom they hired to do the installation, and everything went smoothly. After they set it up and we had it filled up, the owner came and reviewed the whole thing with us and set up our apps on our phones, and they registered the unit for us.

We went with Master Spas. They had really good reviews and I did a lot of Google research that said Master Spas were one of the best manufacturers. The layout where the spa is in the backyard, the interior of the spa and the way the seats were faced the way that we wanted. So, the layout and design of the spa fit the layout and design of our backyard. That was a factor, too, in choosing them.

We got the 12-foot Master Spas trainer. I like that I could exercise in it. Because of my knees, I needed to be able to have enough room to walk and do my exercises. I also like the rowing part of it. Having the wave part of it was fun. We love it. We're in it all the time. Sometimes I like getting in it and just floating. If it's a hot day and you just want water, it's big enough to float on a raft in it. And in the winter months, it's awesome to sit and have the hot water with the bubbles. It has a variety. I become more relaxed and destressed.

We were looking for a hot tub for a while and Master Spas seemed like the right one. The therapeutic relief is what we got. We like all that it has, but the jets are my favorite. We like having a hot tub in general.

I looked at about six different brands and liked Master Spas the best as far as the number of jets. I tried it out and reviewed it with stuff online and it looked like it was well made. I got the 7.2 Twilight series. It's got the reclining seat in it. I like that it has five different other seating arrangements with different jets in it. The spa provides good relaxation and massage for my sore muscles. I can use it two or three times a day whenever I feel like using it and I don't have to go to my gym or my club to wait in line or hope it's working.

My experience with Master Spas went fine. We got along fine. The rep I worked with seemed like a pretty nice guy. We went over all the options. I ended up getting last year’s model, and I got a decent deal on it. I haven't fired it up yet. But it’s at least as good a quality and probably better than any of the ones that I purchased. I would recommend it. This was more money, but it's a better hot tub. And they also offer a long warranty period.

The spa is great. We love it but we've had a little bit of issues getting our salt. We have the salt system. It works, but it's not showing that we are producing any free chlorine and I haven't had a chance to call Master Spas and check on it. We've had a little bit of issues getting the chemicals right. It's probably not necessarily the spa's fault, but the salt system could have something to do with that. We don't have any other issues other than that. I feel like I could have saved myself some hassle on the back end if I would have known some of the questions to ask. They say, "Oh, it's easy. You just put salt in the thing or whatever." Other than them hooking it up and making sure the app that we downloaded works, I feel like we were on our own when it came to getting that set up. So, I would definitely ask questions about that if people decided to do salt system and didn't know about the salt system very much.

Master Spas had the spa, the right size and the right price of what we were looking for at that time. Also, Ozone was important to me. One thing that's not working right on it is one valve that broke. One PVC valve that probably needs to be replaced if I can find the right part.

I wanted a spa and I heard about Master Spas from a friend. I got the Master Spas Therapy and it relaxes me. I use it about three times a week. I like lying on the lounge, but the panels are difficult to work with. You have to take them off to get into the area you need to get into. They pop in and out, and it can be hard to get them back in the right place. But my experience with Master Spas has been good so far and people should go for it and enjoy the product.

We liked the features of the Master Spas' product, the reviews, and the price. It seemed to be the best thing. The particular layout of that particular hot tub seemed to be the right fit for what I needed. We liked the number of jets that were on it and that it had a full-length lounge where, instead of sitting, you could lay out, stretch out, and it would do everything from your feet to your neck.

Master Spas had the hot tub that we liked. They were the ones that owned it. Their salespeople were great. They were very personable and all-around nice guys. The guy who owned that spa was getting food for everyone else. The other guy helped us out and gave us all the information on it. As far as installation, they set it up for us. We scheduled a date for them to come and deliver it, which was two weeks from our purchase date. We could only have it delivered on a Monday or a Sunday because of our work schedules.

I went to a location for my Michael Phelps Spa. Everything was perfect. One thing I don't like is the lay-down bed part of it. I'm a smaller person, so when I turn on the jets, it blows me all around. I can't use it. I would need something to hold on to, so it couldn’t blow me around. Other than that, I like all of the features.

My wife had both hips replaced. She was raised in Hawaii and loved swimming, so I bought a tub from Master Spas. It's 14 feet with four big jets in it, so people can swim against it. It's cool. My wife passed away last year with cancer, but the tub was really good for my wife and myself. It's low impact and really good exercise. I like it and use it a lot. Every other day, I go in there. I got the tub inside, so I don't have to worry about it getting beat up by the weather. I'd tell people to get the biggest one they can.

We got the Twilight 7.2 spa. It has good features. I like that the screen is not a push button, because the water will affect it. Also, the jets are good, has more than enough power, and it's comfortable. The therapy is good. When you get out, you feel a lot better. I'm a disabled veteran, and I've had back problems my whole life, and it helps out a lot. I like the fact that you can move the spinning jets. We've relocated one to the recliner and another to the other seat that has the neck massager. You could turn the jets up or down by twisting the jets. I like that. Because if it's too much pressure, you don't have to find the knob. You can decrease the pressure on one jet, but the rest of them can stay the same if that's not where you want it. Being able to customize it gives that kind of personal massage, if you want. We love it. We've been in almost every day.

I went to look for a Jacuzzi and bought a Master Spas. It fits exactly where I needed it to fit and the size is perfect. It's a quality product and it's lasted so far very well but I have one downfall. It doesn't have an on and off switch and it needs to have one. I put it on the display and sometimes it comes back on by itself. Still, for the price and the quality, I would get another one. I highly recommend it.

We saw a marketing campaign to go to the Sonoma County showgrounds, and they had discounted spa rates. When we got there, we realized the rates weren't that discounted as much as what Master Spas said in the marketing. We ended up paying $16,000 when for a similar type of spa, you can go to Costco and buy one for six grand. We purchased the spa and got locked into the contract, which we didn't read at the time. That's our fault. My wife was selling solar systems at the time, and we came up with a deal that he purchase solar from us, and we purchase the spa from the sales agent. That never eventuated. And he never ended up even looking at solar from us. So, we were duped in the sales part.

Master Spas does a sale often. They delivered the swim spa. We prepped the area that we had, and they brought it in. I love it. It was a good price. I use it a couple of times a week. I would recommend it.

I went to a home show, found out about Master Spas and the price was in line with what I was expecting to pay. I got a standard eight foot by eight foot spa. I liked that it had deep seats. I had to have the control unit on the front of the spa, the touch screen, replaced immediately, and they came out and replaced the brand-new unit. They could do a better job in the instructions on the spa's maintenance routine. Overall, we've enjoyed the unit. It's been good once it was functional.

So far, our spa from Master Spas has been working well. It's only been part of an Airbnb for the last two months. We've had it operating for the last five years. The quality is good. The only thing that we're running into is, after a while, I know some of the headrests will wear out. We haven't had a lot of wear and tear on it because we haven't used it ourselves personally a whole lot. Overall, I haven't had any issues with the quality of the spa. The purchase and the delivery went really well. It wasn't the cheapest spa, but it wasn't the most expensive spa. It was a good quality for the money.

I saw Master Spas on TV down in Pomona where they had something going on at the Fairplex. We went down one day and bought one. They delivered it, and I got it all hooked up. It's big enough for me and my wife to get into. It's big enough for four people. However, it's shut down right now. I turned it off because it's hard to get in and out of it. I built some steps for it to get in and out. When we were using the tub, it was great. I like it. But it got so hard to get in and out of with only the one handle I have on it. Nobody fell yet, but we were afraid we would fall and slip. So, we put another handle on it. But I haven't filled it. I've been thinking about it. It seemed pricey, but whatever. It's worthwhile.

We purchased our spa at Eversole Pool & Spa in Lima, Ohio. I first became interested in Master Spas because the company that sells them has good reviews. My biggest concern was whether they were going to deliver it to my home or not. The servicemen who came out were spot-on, personable, knowledgeable, friendly and offered education. Anytime that I've had a problem, they've been out in a timely manner. A knob went out and they came out and replaced it. And without me getting any information in the mail, they called and told me about a recall for the lights, and replaced them. It was fantastic.

We are extremely happy with our Master spa that we purchased from World Of Spas. Very happy with our sales representative Nigel. I had a tiny little problem. I reached out to Nigel and he was able to talk me through the process to correct the problem immediately. It meant a lot to me that he reached out to me so quickly and it was able to help me rectify the problem. He doesn’t just care about sales. He cares about his customers. Couldn’t be any happier with Nigel and the team at World Of Spas.

I have the H2X Trainer 15 from Master Spas. They came her in January. We went to the expo and ended up buying a swim spa. It was the nicest one in there. I fell in love with it. They did a very good job during the presentation. They had it all lit up. Their representatives were very friendly. They worked with me on the price a little bit. They were leaving the expo that day, so they cut me a little break on the price because they were able to ship it straight to my house instead of having to load it up and bring it somewhere else and then ship it back. It worked out well. The only thing is there's not a whole lot of guidance after you take it out the showroom floor. They said somebody would come out and tell us all about it. No one ever came out. They were like, "Oh, no. You just read the manuals or watch the videos.” I was a little hesitant of even buying it because I was scared about owning something I'd never used before and chemicals.

In Tennessee, it's very difficult to build a swimming pool because of rocks. I had gotten several quotes and it's rarely under 200,000. And that's if you don't hit rock, which is a mysterious variable where you don't know how much it's gonna cost you. So, that sort of made me think of doing an alternative. I looked at other places and other spas and read different reviews. And after the reviews, I ended up choosing Master Spas. My ex-husband contacted Master Spa and occasionally, when he visits me and has questions, Master Spas always answers him. We appreciate that. They always offered help and good advice when he contacted them for us.

One year later.... love it, works like a charm.... Sit for 30 minutes after golf... Best feet jets ever... The speakers and lights are fantastic. Tyler did his job. Great install and easy to keep balanced.

I have nothing but great things to say about Master Spas. But the dealer sucked. The dealer that I went through here in Colorado said two weeks, and I was like, “Cool.” The day of, they called and said, "Oh, we have to put you off a couple of days.” I said, "I already have a water truck coming,” ‘cause I live in the mountains, on a well. So I had a water truck set up there. When I told them about the water truck, they could bring the hot tub to my site.

I bought my Master spa in October during a promotional show. I only dealt with the seller world of spas through text messages and phone calls. The spa arrived timely but shortly after I began using it, the top side control started glitching out. They offered to send a tech out to replace it, but it was gonna cost me over $400. I was unhappy with that price being I’d only had the spa for a couple months and was asking if there would be recurring problems with this. I have not heard back from world of spas regarding this issue or a resolved solution to this problem. I have reached out to them several times.

Ryan is great to deal with both in the sales process and was quick to help us in the resolution of a problem we experienced with our purchase as soon as it arose. Thank you for an excellent spa and post sales experience.

We were at the Wisconsin State Fair and Master Spas. There was a whole bunch of companies there and we just decided to go with them. They seemed decent and halfway close. The size of the spa that we chose could fit five people, and there’s plenty of room. There is one spot you could lie down in. I’ve ordered filters a couple of times but the quality has been very good so far.

We have no problems with customer service in general but are concerned that we've only had spa for seven months and have already had to replace two broken parts, first the control panel and now the ozone generator. While the replacement control panel and service to fix were free, there was a $100 charge for the service provider to come out and now we're going to have to pay that again to replace the ozone generator. We're very concerned that parts are already going bad even before the warranty is up. I just called to leave a message to talk to someone and hope to discuss all this in the near future.

We saw Master Spas at the dealer. They were speaking of it with high regard, and they were pretty confident in it. So, we felt good about it. We bought two at the same time. We bought the big one because we like the size of it, and we're using it more like a swim spa. Then we bought the smaller Jacuzzi, so we could have two separate units. The quality of the spa has been really good.

Bought a Master Spa in July 2025 largely because of the advertised “smart features.” From day one, they never worked. On top of that, the main control system has ongoing issues too. I contacted: the salesperson. The local Edmonton dealer. Master Spas headquarters. The Bluetooth/smart-feature manufacturer. After roughly 30 emails, countless troubleshooting steps, and months of wasted time, I still have a premium-priced hot tub with broken features and no meaningful support. What’s most disappointing isn’t even the product anymore — it’s how little accountability exists once they have your money. If you’re buying this tub for the “smart” technology or customer service, save yourself the frustration and look elsewhere. Nothing says “luxury spa experience” like spending thousands on a hot tub whose smart features have NEVER worked since day one. Horrible!

We have owned this tub for 6 months and have been constantly frustrated with poor connectivity with the Gecko app (the module was eventually "upgraded" from in.touch 2 to in.touch 3, but to no avail), a malfunctioning control dial (which was eventually replaced), and unsuccessful attempts to get our water to be clear (it has constantly had a greenish tint to it, and foams). We live in Vernon. B.C. and bought this tub from your dealership in Kelowna. We eventually tired of the 75 minute round trip to Kelowna for water testing, and have resorted to dealing with another supplier in Vernon for our water tests. The servicing mandate for the tub is contracted out to a third party (Okanagan Spa Tech), who also lives in Kelowna, which seems to preclude any physical inspection of the tub, or water quality, to help with problem solving.

For the most part, I really enjoy the tub, and service. Although, I found I have to pay ~90 for each service call under the warranty, for travel. This was never previously mentioned. Other issues, not so happy with: waterfall plate is prone to rust. Jets come loose too easily. Location of diverters is not intuitive, nor is there any explanation of which jets and diverters cover which area. Panels are difficult to remove, and somewhat difficult to reinstall. Tub loses water fairly quickly. Probably a few more things.

We bought our spa off the show room floor. They needed to delivery it within days so they would not have to move it back to the warehouse and then move again to my home. The initial delivery went great. Two men, friendly and really cared about not causing any damage and making sure we were happy. After we got our pad ready we called to have a team come out to relocate the spa onto the pad. Two different men show up this time. Totally unprepared and not trained adequately to get the job done. After dropping the corner of our spa several times and finally knocking a panel off my husband told them to stop. The older man became belligerent, started raising his voice and told my husband to call them back when he could be reasonable.

Seems like there is always a warning going off even if I have everything checked. Frustrating. Also, the cheap front clips make it harder and harder to put the front cover back on because the nail holes get loose with every time I take off a side.

We had a great conversation and experience when we were in the market of buying a spa, after we purchased the hot tub, we had questions and needed help the whole experience changed with the customer service, which was terrible from simple questions, information about the cheap chemicals etc. We are maintaining our Master Spas now for over a year and spa performance is outstanding. The control screen locked up a couple times but we reset the breaker and everything came back. Due to our dealer we have not recommended your spas based on service. Otherwise your spa performance good. Thanks for asking!

Love my hot tub, use it every day, wouldn’t want to live without it. Really helps with aches and pains.

When we visited Master Spas at the state fair, I really liked their sales lady. She was honest. We went around the whole fairgrounds, went to a lot of other people, and we liked their product and their person better, so we went back. The hot tub that we purchased from them seats seven and I like the size of it, mainly. It doesn't have music and it isn't fancy, but the cost was good. We were having trouble keeping it really sparkly and we had to visit with them at the store in Grimes about how to better manage our chemicals. So, it's all good right now and we got it under control.

Our experience with Master Spas is not great. We bought two hot tubs from them on the same day. They were doing an expo thing at a local exposition center a few years ago. So, we decided to go. We were considering and looking. The salesman was really good, and that was probably why we bought their product. Also, the price was right. It was a good price for what we were getting it at the time. We bought a CLS Balance 9 and then the Legacy.

My husband heard about Master Spas and when we ordered from them, their customer service was very good. I like its size but I have to call them today because my spa is leaking.

Master Spas was at a hot tub expo. It was advertised around Morgantown. Their reps were good. I bought filters online from them. I love the tub. We get in it every day, at least once.

We wanted a spa made in the US, and we wanted a pool spa and a hot tub and Master Spas make both. We looked around and we liked what we saw and the price. They had it on sale. The guy told us to come with our swimsuits and try it as well, and we did that. He didn't pressure us at all, so we bought the spa. He was very good. He told us about chemicals, and he was always right on it. The delivery was exactly what we expected from what he told us so everything went well and when we expected it. All that was good. I enjoy the pool spa the most since I like being able to exercise in it and relax in the hot tub when I have sore muscles. The kids love to come over and have fun, and my grandkids love playing in it. Many times, we just get up early in the morning and get out there. Even in the middle of winter, when it was 20 degrees, I was relaxing in it.

I went to the hot tub show at the EY Center. I met Master Spas and I purchased the spa through the show. So far, everything's been great. I've had a few issues with a few pictures and they sent me replacements and videos on how to fix it right away. So, I've been happy with the service. As far as the product, it's a 94 x 94. I liked the deeper tub that they had. So, that was what made me go there. I have tall kids. They're 6'8" and 6'9". I thought that'd be nice for them to fit in it properly. I like the style of it and the seating and all of that in there. I love the many jets and I like that it's easy to use and maintain. I like the waterfall feature. I like the lighting and the different seats.

We went to a location where Master Spas were being sold. Their reps were very open and they told us a lot of information. We purchased a Legacy and the salesperson, Nick, was a great guy. We paid more than we thought we were going to, but we're in the spa five times a week. It relieves stress and it has lights. We already had a repair done and they were out the next day. So that was good.

The Master Spas salesperson was good and the delivery was okay. Initially, they delivered the wrong spa, but he pointed it out to them. They switched them around, so that was all helpful. The only thing that we haven't been thrilled over is, one of the reasons why we went with this particular spa is that there was a corresponding app and we'd be able to control things through it on our phone. And this is with the original spa before we caught that they sent the wrong one. I spent four days hours and hours trying to get the app to work and I never could get it to work. Then they sent us our new spa and still, we've never been able to get that app thing up and running. So that's disappointing because it was a selling feature that we were interested in.

I have recommended Master Spas to friends. We went to five other stores and looked at other options and we came back to Master Spas. We liked the build. We liked the way the casing was done. Ours is a six or eight-person and it has a digital spinner knob on it, all kinds of crazy jets and lights. It's not the fanciest one, but it's not the base model either. It's in the middle. Also, It has smart features. I can run it through my phone. In comparison to their somewhat comparable options at other manufacturers, I paid 50% less.

Paid $16,800 to Atlas Spa & Swim for a 5 person 8’x8’ model 231172. The sale was at a “show” in Lufkin, TX August 2023. The sales staff out of Tuler were enthusiastic, but not hard sale. The two delivery & set up guys were great. They came from a Conroe warehouse. The filters were crushed in their box. They gave us another box and it was damaged. (I ordered some new spares to clean & rotate weekly). The spa cover had three areas with torn threads. I reported that several times, and even under warranty I got no response of concern or replace fixing it. Now, 5 weeks ago one of the two pumps froze or seized. I went online & followed procedures. I waited and started calling.

Good quality and the customer service is great. Master Spas was very responsive. We have some problems with the valves on it and I called Master Spas. They came out and gave me replacement valves with the gaskets. What it was was the valves that were in the hot tub didn't have any gaskets on it because it was leaking. That's what the service guy came to find out. So he said, "I'll send you new valves," and we put those in and didn't have any problem since. I would recommend Master Spas.

I'm going on 2-years with my Clarity Precision 8 spa. It's been great and I've had no problems. I ordered it from a show at my local fairgrounds and everything from the order to the delivery was smooth. The quality of the spa seems great and we are happy with our purchase.

We researched various spas and we liked Master Spas' quality and price. We got a hot tub. Then we also did get a swim spa. It has the number of jets, cup holders, and the look that we wanted. So far, so good. I would recommend Master Spas.

My experience with Master Spas has been good. The tub is of good quality.

Master Spas had ordered the wrong spa in the first place. We got the one with the lounger, and we weren't supposed to. They did fix it, and they made it right. They delivered the correct. Then we had our electrician wire it and everything. We got the 8x8 seven-person spa. We enjoy it about every night. The lights are my favorite. It's a little confusing with all the dials and trying to figure out which one works. One doesn't say which one it controls. So, if you want the foot thing on, then you're gonna sacrifice by losing the two back jets on the same side. Everything can't be on at the same time. Other than that, it's good.

There was a hot tub expo in the town over. We went and checked it out and ended up buying from Master Spas. The first time, we went to a place here in Windsor and that's where they were selling these originally, and the customer service was garbage. So, we left. Then, when I went three weeks later to this hot tub expo, they were selling again and I did tell them how crappy their service was at their store. So, they made up for it.

We had a Master Spas previously for 10 years. Recently, I bought one of the models they had in the store, but I added the salt water system to it. For what I paid, I feel that there are other comparable hot tubs out there for less money. I also have a love-hate relationship with the guy who I bought the hot tub from that dates back a long time ago, but he's the only Master Spas dealer in this local vicinity.

We sought out Master Spas. We were looking for a replacement. We had purchased a spa from another company. This was during the COVID supply chain issues and the company that we had purchased from was unable to deliver in time. We sought out alternatives and settled on Master Spas. The dealer has always been pleasant and responsive. Also, we liked like how deep the swim spa was. The size of it was another issue because we designed a space for it to fit into. The controls and motors are good, and the build quality seems to be decent. I have recommended Master Spas to a friend.

We saw an advertisement saying Master Spas was doing an expo at the Harrington fairgrounds, and we had been thinking about a hot tub. We went on the first day they were open and looked around and talked to one of the salesmen and liked what we saw. So, we decided to purchase one. We liked that they were built in the United States and they were well-built. So, that swayed us a bit. They were a little more expensive than some of the other ones, but they looked like they were high quality.

Master Spas had a fall close-out in Lincoln, Nebraska last year and the sales guy was not pushy and did a good job. I'm in sales as well, and I shared with them if they tried and oversold me, I would just walk away. I've had my Master Spas tub for a couple months now and I like the tub a lot. When I have friends or family over, everybody compliments on how nice it is. A few of my knobs are inoperable and I have a few things that aren't working right now, but I have the warning on it so it's no big deal. The location here in Omaha, Nebraska has been cooperative as well. Everybody, from the sales guy to the delivery guy, has been top shelf.

My wife and I have been looking to get a spa for probably seven years and we saved and saved money. Back in the fall, we were at Canfield Fair and the money that we had saved up matched up perfectly with the size that we wanted and the price of Master Spas. The space that we have on our deck for it is really big. So, we were looking at a 6-foot x 6-foot. We liked theirs. We liked the design. It was plastic and we liked that. The fiberglass is much heavier, but we liked the seating positions and the recliners were in it and the amount of jets that it had.

We saw an ad on TV for one of the shows that is done in Salt Lake City. We were in St George, Utah, so we went to that show. Master Spas had the size I wanted. I buy Bullfrog usually, but I purchased that one. It's a small spa and it's supposed to hold four people. But it can really hold just two. We're also not satisfied with the strength of the jets. From my Bullfrog, it was quite a big bit of difference in the force of the jets, and there are just two jets rather than four on each. My husband reminded me that we are set up on a 110 and not a 220. That might make a difference. We have a Bullfrog spa in Northern Utah and this one that we recently purchased is in Southern Utah. This one also has the rougher surface that we don't love. We prefer the smooth surface.

I bought my Master Spas at an Expo. And there was no way to find out how much I should have paid for it. It's almost one of those things where you just have to go along with what they are saying. And I did not like that. I still don't know if I overpaid. I'm pretty sure I did overpay a little bit, but I don't like that aspect of not knowing. I just wish there was a way that I could go to the actual Master Spas website and find, “This is the price.” I'm sure there's a reason why it's set up that way, so that dealers can profit as much as they want. But everything seemed to be good. The customer service was fine. With me being very hesitant, they made me feel really comfortable with giving me their numbers, and I was able to verify that they actually have storefronts. I felt like everything that they said they were going to do, they did.

I got the Twilight 240 from Master Spas. It's got the massage functions and LED lights. The quality is above average. I've had issues with the jets detaching themselves. I've had the large one by the feet that self-detached and broke off within a few months. Then, one other small jet cover broke off as well. Other than that, it's been fine.

I started my search for swim spas. I started with all the brands, and then went to who has locals. I went to all the major brands to compare. I narrowed it down to the Jacuzzi or Master Spas. Master Spas price matched what Jacuzzi offered, but theirs was deeper. They had good customer reviews. The local place where I bought it had good reviews. In my research, I found out to make sure that the local dealer is someone that will back you up. Without the local dealer, it's hard. So, that went into my factoring.

We went to a spa convention that was held in Marietta over the weekend. We looked around locally at what in our area was available in spas, and there was no comparison between the quality and everything that was offered to us with Master Spas compared to what we had locally. We got the Twilight series. For two people, it's perfect. You got one seat you can lay in and the others just sit around. The horsepower of the jets is adjustable. It's great. The quality for the money beats our local competition.

Master Spas has been good so far. I went to one of their tent sales and I liked the product that I saw. So far, I haven't had it that long but it's very good. As far as their customer service, it's been okay.

Master Spas was great. We went in at the beginning in July and looked at a spa. We talked to their guy and we had to make some decisions of where we were going to locate it and different things. When we went back, the one that we had looked at, which was our fault, was discontinued. So, we had to go with a different length of one, but it worked out. It was great and they delivered it. It's got good quality.

We had our spa delivered and while the hot tub itself is good the whole experience has been awful. One of the panels flew off during delivery and we are still waiting for it weeks later. We had brand new deck installed just prior to delivery and while the hot tub was slid into place deep gouges were taken out of the composite decking. When we contacted Master Spas they offered 10% off of filters and refused to do anything else to remedy the situation. I wouldn't recommend doing business with them.

Twilight spa not bad, I just wish I got a square, hot tub. The twilight don't work well with tall people if you're trying to stretch feet out on the jet 1, you hit the filter. And the jet do push you off your seat as well as jet 2, you're getting pushed off the seat. As for my experience, it's hard to get 3 adults in here if you're a big person to sit in the middle comfortably, with no leg room. As for customer support, I couldn't get anyone to call me back to get it off demo mode that one I had to go on to Youtube. As for setting up. We had parts that we didn't know where they went to. Glad we had friends that knew how to get everything turned on. Before winter.

From the size perspective, it’s very convenient. I'm very satisfied with it.

I selected Master Spas because there was a good price, and it looks good. That's all. However, it doesn't clean itself. It’s not as good as other brands that would clean itself and absorb the debris into the filter. You have to make sure to cover it all the time. Also, all the fittings like the head rest and nozzles have fallen off within a couple of months. I would not buy another one for my rental property. But overall, it's a good spa.

The spa is a quality product. It satisfies medical, recreational and relaxation needs for just being a person. I needed to remedy my back condition. The hydro therapy was something essential that I could benefit with the pain and the discomfort I had. It was primarily to help ease the pain and exercise as well. Also, I was very happy with the customer service, the owner and their staff. Also, the price was positioned with regard to its value. It's American-made, as opposed to something from super far away. I trusted the people. They came and set it up right in front of me.

Master Spas' sales guy was good. He was down-to-earth and honest. Also, Master Spas had good financing. The installers were nice. They let us know they were on their way. They're just a little quiet, Otherwise, it all went well. We like the tub. We've had it since November and we use it a lot. It has been a good tub so far. There was an accessory that went bad inside of it. I'm a good troubleshooter, so I called the representative and Master Spas said, “We'll send you the part out right away. Here's how you can bypass it for the meantime and still use the tub." They asked if I want to send a technician out. I told them there was no need. I got it. They were good about sending me the part.

Spa is great but the customer service (timeliness, reliability, responsiveness) has been less than favorable. We absolutely love the spa but whenever we need something simple, we get the run-around from our store about backorders and manufacturer issues for months on end with little to no responses or follow-through.

We have been working with our local dealer (Krevco - winnipeg) who has been very helpful but they have been working with Master Spas, but if feels like Master Spas just does not want to assist the dealer. This is very frustrating when the swim spa is less than a year old and we are having issues with rust on our handles and screws.. We regularly check our water and even bring it in to the store and it has been good. I would like to get these replaced.

I am very dissatisfied with this company. We paid cash for our hot tub, it was delivered about 1 month later. When we purchased it we told them we wanted a salt water tub, which the salesman wrote on our paperwork. When it was delivered the guys that came scarred up our deck getting it on there and seemed very unprofessional. Then when I asked him why he didn't bring salt (we were told it would be delivered with the tub) he said this is salt water ready but has to have a part put on to use salt. He made some calls and said the wrong tub was sent, it should have had the part. They ordered the part to be sent to our house and said let them know when it arrived and they would find a tech to put it on.

I bought my Master Spa Swim Spa -H2X in May, 2025 and it was installed in August, 2025. Since I retired to live in Southern Nevada and desired a way to enjoy the climate here by swimming in a relaxing back yard swim spa and keep myself feeling young through exercise and the benefits of spa treatment after exercise, I determined Master Spa's product and equipment were the way to go. I love my Master Spa swim spa and will gladly recommend it to others!

We are very happy with this swim spa. 9 months in & both Master swim spa & Pool Supply Co have been terrific across the board. Great customer service from everyone we’ve came in contact with. Would definitely buy this product again.

Customer service was fantastic. Tyler helped us and answered all of our questions and helped us find an electrician. Spa is great. Super high quality. They are simply the best. Definitely worth the drive to get there.

Very shocked by how high the prices are. We were told last year at this time that the replacement were in the $50 range. The middle piece is almost $100 without the outside filter. If we had of known this I wouldn’t have bought this hot tub.

Having been a previous pool owner (x2), we chose the H2X Trainer 19D because it is the perfect alternative to a traditional pool and at a fraction of the cost. The kids are gone and we are retired so it's the perfect size, super easy to maintain, less water means less chemicals and it provides ultimate relaxation combined with numerous health benefits. As with any product, issues may occur and failed components happen, but Master Spas warranty and service have earned my trust. After 2 full years of service, the performance is outstanding. BONUS: Made in the U.S.A.

I've had nothing but trouble with my Twilight series since the day I got it. The first problem was it wouldn't work. They have no customer service in my area although I'm only 60 miles north of Los Angeles. So they sent me a new pump and told me I get to install it myself. Wonderful. Once I do get the spa working I continue to have trouble. I've replaced the control panel three times in 5 years. The customer service is horrible the parts department is worse. I was just charged $172 delivery fee for a $50 part.

I went to purchase a spa and loved the model LSX 900 which had the speakers and the saltwater system, but it did have scuff marks in two areas. Upon doing the paperwork, my family realize that there was a crack in it so we had said we did not want that one and so Bryan, our rep said that he could order one, but it would take 2 to 6 weeks which was OK. We had discussed with him that speakers was a must and on our contract it did notate this, but they added the contract to stated on theirs. Once we received the spa we realized that it did not have speakers or the saltwater system. I talked to multiple people, including corporate, and on their contract, stated that it had no stereo, but on my contract, it does not state that. I believe they’re being very dishonest and they like to scam people.

Master Spas is dishonest. They DO NOT honor legally binding warranties. If you think you have a warranty on a $30K swim spa, think again! When the dealer damages it during repair, they will claim the concrete is unlevel. When you show them the concrete IS level, they pivot to the concrete is not uniformly level. When you show the concrete IS uniformly level using a long level, they want a concrete installer to evaluate it. They will NEVER HONOR THE WARRANTY!! So, PLEASE, if you want to drop $30,000 on a swim spa on a company that will NEVER back its product, but only BLAME you, the owner, buy from Master Spa then. Master Spa is a rip-off and dishonest, saying they warranty expensive equipment, but NEVER, NEVER, NEVER will you see a dime!

The Master Spas products are made in the United States, in Indiana. I wanted pay a bit more and get something that is of quality. I researched spas and they had good reviews. I chose something that is big enough for my family. The capacity says up to seven, but there's no way I can put seven in there. I can put in four people comfortably and I got what I needed. It's a great product, but I wish it had a cup holders in the other corners, like an indentation for when people are sitting on opposite sides. I've also had minor issues with the spa, but they were nothing crazy. The seals will get dry with the hot water. The screen went out and was under warranty, so I got a new screen. The spa is always in humidity, so things like that will happen. It still works great though. It just needs maintenance.

We love the hot tub. Unfortunately we have had problems since we purchased it. The stickers caused a huge sediment in our tub which we had to continuously drain and clean. Our waterfall feature has not worked since we had it. Someone did come out to fix it and said they did but unfortunately it’s still as broken as it was when we purchased it. We been trying to get someone to come out again with no avail. Disappointed in the customer service

When I bought the spa I was told that all of the master spas on the floor had a circulation pump and a crystal filtration system? When I finally got my 220 elec power (3 weeks ago) I found that I had none of that, in fact my display panel is about 1/2 the size of the one I was shown and I can’t find any information on how to program it.

So far so good, I'm quite happy with the spa. I had a couple issues early on due to conflicting advice between the company and the delivery guys. If I had gotten an owners manual with the tub it would have saved me some headaches. I asked for a manual but still haven't received it. The QR code brought me to a 224 page download and I think for the money I paid for the spa that they could give me a manual.

Ordered our Master Spa 7' Clarity Balance Hot Tub back in Nov 2024. We had to push off delivery & install due to weather constraints & construction delays. Delivery was pushed off till Spring 2025. We then requested a change in tub interior & exterior colors. So basically a re-order as there were no tubs in warehouse stock in that color combo. Now delivery was set for July 2025. That date came & went w/out a delivery. We kept checking on delivery w/ store where we purchased. Very poor follow-up & communications w/ this.

The staff was very friendly, helpful and knowledgeable. We have never had a hot tub before so we had a ton of questions. They answered everything we threw at them and so far we have had no issues and use the hot tub almost daily.

The sales team was very helpful in selecting the spa that was best for our family. The delivery team was great at installing the hot tub. We use the tub multiple times a week in the summer and frequently in the winter. It has been a great source of relaxation in our household. The only issue was we were informed that the spa tub would be delivered one week later than we had originally been promised due to miscommunication.

The installers of our Master Spas came and they dropped the spa where I wanted it. It's a six-seater, and it has LED lights. However, I've had to rig up a better way to hold the panel in because the native panel's screws ripped through. But it's a good spa and it's very relaxing.

The pricing of Master Spas was good. Their customer service was excellent as well. We worked with Alex and the experience was very good. The installers brought it and put it right in the spot we wanted it. Overall, we like the spa. It's comfortable. It was a good purchase.

I love my Challenger 21D from Masterspas of Minnesota! Their dealership exemplifies integrity and truly puts their customers first! Getting this unit was hurdle with my wants and needs and they helped through every step of the way.

A local hot tub place recommended Master Spas and the price was good. The people in the shop that sold the spa were not aggressive and the master blasters of the particular tub I had was a big incentive. It’s like a jet that hits your feet and they’re powerful. I got the spa that sits six people and it has a lounge. But the lounge is a complete waste because when you turn on the jets, it makes you fly up and you can’t stay on the lounge. We're on year three of having the sap and two of the dials that change the jets have broken in the same spot, shooting water six feet in the air, and the parts are out. There is no one in Master Spas I could contact. It was all online. The website was not user-friendly. But the company that sold me the spa was great.

We were looking for a spa and hearing about Master Spas from an ad on TV was good timing. We bought a 12-foot spa. It’s the Trainer model, which is the smallest one they make. When it was delivered, it was dark and they couldn't get it on the spot right, so they cranked a dolly and put rollers under it. And every time they did that, they ripped out the bottom of the plastic sheeting. So, by the time they got it to where it was going to go, the wood and the plastic were torn up, so I ended up pouring the slab. I hired a crane to pick it up and move it. And while it was up in the air, I nailed marine plywood underneath the whole bottom so that it was no longer torn up. I called Master Spas and complained. I told them it was unprofessional. They were the ones who hired the installer and they didn't have anything to say about it.

We got a five-person Clarity from Master Spas. The rep that helped us was very, very informative. She knew what she was talking about. She told us everything we needed to know. So, she was great. We like the spa. So far, so good. But all these spas should be $2,000 to $5,000, not $10,000. But Master Spas is just doing what everybody else is, which is overcharging by yards and leaps and bounds. I bought a vessel to hold hot water with a little mechanism to move it around for $10,000. That's expensive. But that's what everybody's charging. So, that's the market.

I did a lot of research before determining I wanted to buy a MasterSpa TS 7.2. The tub so far has been great. The dealer not so much. Seems their focus was to get a sale and move inventory. I ran into issues with the electrical setup and needed my electrician to reach out to them to clarify how to connect. By the time I was finally able to confirm the electric was connected properly and I was good to fill it was Friday afternoon. I received an air lock error and panicked. I called my dealer for assistance and I was told someone would call me back. No one ever did. It turned out the tub self corrected itself but I had no idea that would happen as it was my 1st hot tub purchase. I was able to get a friend and a SpaMarvel rep to assist me with my start-up setup.

We love our new spa. The customer service was excellent. Nigel our sales representative was extremely helpful and really knows his stuff. We couldn’t be any happier. The after sale service has been excellent. I enjoy visiting the showroom. The staff is extremely friendly and helpful. Had a few questions for the service department and they were able to help me out immediately. We love our new Master spa. I would recommend this brand to anyone who’s looking for a high-quality hot tub with a fabulous warranty.

We really liked Master Spas' price for the amount of amenities. We had looked at Bullfrog Spas and a couple of others that were the higher-branded ones that were a lot more expensive, but all of those came with fancy lights and stereo systems that we didn't really need or were looking for. When we found Master Spas, we felt like we were getting what we wanted. It wasn't extravagant. We like that it's not just a swim spa, the first half of it is like a hot tub. So, you can have six people sitting in that, and then you can have people sitting in the spa part as well.

We purchased the Master Spas Twilight Series 67.25. Thus far, it has performed well. My spa research heavily focused on the user interface. I did not want a touch screen that may or may not work fingers have been in the water for a while - a common situation. The "Google Nest" style rotary interface is excellent and I love it. However, it isn't made by Master Spas and that is part of my issue with the spas. The literature that we received from Master Spas on configuring the Gecko-made spa controller (Gecko makes the dial/control system for the spa) was all out-of-date. I installed the app I was directed to, but it turned out to be an older version. Ok...fine.

I went to a trade show, found Master Spas and got a Clarity spa, which I could hook up with a 120 line instead of a 220. It has LED lights and I like the heat. The hot tub's nice, but it's expensive.

We love our hot tub. It is perfect for our family. The salesmen and people we have spoken with on the phone have been very professional and helpful. Delivery was on time and set up was quick and easy.

We went to a hot tub sale at a convention center in Salt Lake and got involved with Master Spas. When we saw them, I liked their design and how they presented their features, both in their filters and their jets and the way that their spas were set up. We chose our spa based on size, what would fit where we're putting it and we like the layout of the spa that we chose. It's got seats and a lot of jets. I like the filter system that it has and I thought it was easy to operate.

Master Spas had a sale and I went. It was a whole fiasco as part of an insurance thing. I had another spa then that company never paid me back. In the meantime, I had put something on the Master Spas. Once I got the tub, everything was fine.

We like how Master Spas does the installation of the tub. We got a 7 x 7 tub and it's got a lounge in it. One corner has the shoulders all the way up and down in the back. The tub has two 4.5-horsepower motors so the power is good. We had them come out when the control panel wasn't working as well, and they replaced that. That was good customer service. We're happy with our Master Spas tub.

My wife and I were in the market for a jacuzzi, a spa, a hot tub, and we liked what we saw with Master Spas. We liked the size, the layout, and the features that it came with. We also liked the pricing that they were willing to give us and the free delivery. They had also indicated that, at the time, Michael Phelps was endorsing Master Spas. That was an important thing. While the hot tub was being delivered, we had the side of it damaged. We worked with Master Spas on getting replacement parts, and they did a good job. The tub has seating for eight. We love where the jets are located, the LED lighting and the different colors that you can turn it to. The quality of the tub is good. I have recommended it.

We had an old hot tub that was in bad shape. My husband and I decided that, for our anniversary, having the tub replaced would be a good thing to do. He looked online and found Master Spas. They were fairly close in our area. The guy that we talked to was very informative and friendly. We had a good visit. He explained all the different models that we could look at. He asked questions about what we were looking for and did his best to show us everything so we could make a good decision that worked for us.

Master Spas was at a show down here in Everett, and their rep was good. I didn't take long at all for the installation team to get in the backyard and put the tub up on the deck where it needed to go. It went pretty quickly. We got an eight-person tub, and I like the fact that the tub is hot on a cold day. The jets are cool as well. All around, it's a good tub.

They were all fantastic particularly the lady in the shipping department. She brought the filter to my house because they forgot to put it in there at the store. Instead of making me come get it, she brought it here. We're happy with our Master Spas tub. It has a waterfall, lights, and a bunch of jets in each seat.

Everything was wonderful from the salesman to the delivery! The hot tub has been exceptional. The delivery was quick and the guys that delivered it and set it up were very knowledgeable! They answered all my questions and were very helpful. I highly recommend this company for your spa needs!

The original control board stopped working in the second year. The replacement stopped working in the 4th year. This is a $400 part. I don't like the way it constantly overflows on the patio. There is a drain inside the panels for this purpose.

Tub runs at least 3 to 5 degrees cold! Talked with Home Innovations the local dealer. By the way they suck! Told me that the water was warmer where it enters the spa from where I took the temperature! IT'S A 300 GALLON TUB! The water temp is the water temp! It’s not that hard! Ok let’s now talk about the current cover. I have bed sheets heavier than this cover! When it is cold out it looks like a tea kettle on each side with the heat escaping! It literally frosted up the wall next to it!

Update: I am fully satisfied since my second repair of exterior blue lights. Everything on this hot tub is exceptional. We love it.

dropping it from the trailer. Then they asked us to Help them move the tub and my son ended up falling and breaking his tailbone when the strap they provided broke. They went over the tub very quickly and I could barely understand the guy. I reached out to the owner of the company and he said he would take care of it but have heard nothing. I have left messages with no reply. My tub has scratch marks on the corners and he said he would contact me with a service person to come out and try to buff out the marks but again no response?

Salesman told us regular price of spa purchased was 23,000$. Told us sale price was 17,500$ and since it had a couple shipping scratches they would drop the price to 16,500. Come to find out after purchase that average price found on internet is 14-16k. When spa was delivered it had been sitting outside under some pine trees so there were pine sap and needles all over it. Then once hooked up and filled a bunch of black moldy crap came out of the jets so after cleaning it a second time first because of pine trees and second because of the mold. I called the salesman. Left a message and have still never heard back. Purchased at the Ford Idaho Center sale first part of December 2025. Would like to purchase an extra set of filters and also wanted the salt system with no idea where to get it..

Cannot get replacement filters, jets poorly placed and fall out constantly. Very poor quality. If I had known I would have not purchased this tub. No customer service available, have tried several times to make contact.

Been asking for 3 weeks now to fix the jets in my spa. Have not heard anything as requested. I sent emails and videos three times to Customerservice@masterspas.com and no one has gotten back to me. In addition they Never explained the costly process of wiring and the maintenance sold it as if it were simple and it is not. DO NOT buy a spa from them.

0 star delivery experience. Worst customer experience I've ever had. Took 3 months to arrive. First of all, these are not custom products. Why not build ahead and have inventory in stock? Second of all, no delivery eta provided by Master Spas. Evasive, stalling, and unhelpful responses from customer service when I tried figuring out the status. Has it shipped? Is is still at your facility? Master Spas customer service couldn't provide answers to these basic questions. The local delivery partner was similarly unable to provide any sort of delivery eta of status of my order. It's not that hard people! If the order is delayed, just be upfront about it! Give the new delivery ETA & order status and apologize for the inconvenience! I do like the spa, but my entire experience was spoiled by the awful delivery experience. Other buyers should stay away until they figure out what they are doing with delivery.

Spa kept tripping the breaker. I worked with tech support. Electrician had one wire in wrong spot. While correcting, he accidentally pulled off a ground wire. I asked tech support to confirm it was correct. Included the picture. Still tripping the breaker. Brand new spa and was told parts were on their way on 12/15. Parts took 3 weeks to be sent to the tech. Turns out they weren't even needed. I called out the actual issue and tech support missed it. They must have not even looked at the picture. I missed an entire month of use and cost me an extra $200. Also had to spend several hours winterizing the hot tub because cold weather was happening during the 3 week wait for unneeded parts.

Do not purchase anything from Msp!!!! They are awful! I have spent hundreds of $ with them and when they sent me a poor lot of (4) spa test strips, because it was a bit over the 30 day purchase date, they refused to help in any way. I will never do business with them again.....

I had a swim spa with Master Spas and I just got another spa from them. It has some really good features with it. I like the fountain and all the jets are really good. The quality seems to be really good as well. I use it about three times a week, and I like sitting in it. It's really comfortable. I have a bad back, so it helps it. Master Spas is the best I know of.

We got a Precision 7 hot tub from Master Spas. During the delivery, they didn't bring everything with it, and it took quite a while for me to even get ahold of them to find out when I was getting the rest of the accessories I ordered with it. I called the store and the delivery driver, but it still took a couple of weeks to get it resolved. Other than that, the quality of the tub is good.

I have had a hot tub with Master Spas years ago. The quality was good and I never had any problems with it. So, I decided to stick with them. But, this time, one thing that pissed me off was that the latest one was supposed to be full service. Every time you call them to fix something, it costs 175 bucks for them to come out. The servicing made me mad. It is supposed to be free services and then it is not. Still, overall, it is a good spa.

We love the design, compact size and therapeutic jets of the TS 240. However in the last 5 months of ownership we have had two warranty calls. Beware of the hidden travel fees on the warranty. It can add up…. Plus it is never fun having a brand new hot tub requiring regular service. Keeping balanced water is a challenge compared to other hot tubs I have owned. I am using more chemicals to keep the water clear, even with regularly rinsing the filter. Not sure if it is the filtration system but I have seen others make similar reviews regarding maintenance.

Master Spas had an end of the year old model clearance sale ongoing at a trade show. We were looking for something that was on sale so we got it. The quality of the spa is so far good.

The spa itself is very nice. When we purchased it, the salesman was very nice. However in less than a year it’s showing manufacturer defect. I called them and they agreed that there’s five year warranty for parts and labor but I would have to pay $79 service fee for them to come out. I was not told about it.

We had been doing some research online and then there was a showroom nearby. We went and checked it out and bought a Twilight 8.2. We like the features and the size is right. They said it fits six people but because of the lounger, it doesn't really fit six. Still it's good and it’s got plenty of space. It has a lot of jets and lights and all that fun stuff. My father-in-law lives with us and it's a little more therapeutic than some of the other tubs. We like it.

The Master Spa that we got has the swim spa and all the accessories for that. It has two seats on one end for relaxation. Its functionality has been great and I like all the water movement. It was a good product and I enjoy it. While it performs fine, I wish they'd have made the access panel a little easier to get to rather than to have to pull the screws out and take the whole end off.

We went to a spa event at a hotel, we saw Master Spas and we decided to buy it because we like the design and the way the seats are set up. We use it about once a week.

We got the Trainer 21D, and we used it for swimming. Right now, we're utilizing the hot tub with the cold weather and so, we haven't got to do the workout part as much as we like yet. But I love the exercise thing. We've used it a few times and it’s amazing. I like all the jets and how they work in the right locations for your body because we're sore with back problems. We have the little thing where you lie out on the top where the water comes up, and we love that as well.

We got the Therapool 13. We chose Master Spas over the others due to the price. It was delivered by a crane, and their people installed and set up the tub for us. We received it at the end of the season, so we haven't been able to use it a lot but so far, we've been pleased with it. It has the hot tub jets on one end and the resistance swim on the other end. I would highly recommend Master Spas.

My spa was just delivered, one month late. The salesman (Duane) at Master's depicted an entirely different delivery and set up experience than I received. They delivered it, put it on my slab and said bye. It was filthy. They can’t install the cover, not allowed. They can’t dispense of their trash, not allowed. I was told they would show us how to work it and care for it…nope! It came with no chemicals even if they had been more helpful. The delivery man was rude and was awful to the other guy which I think was his son. This review is even before I have filled it up and used it. Hopefully it will get better because at this point, I highly regret my purchase. If I change my review later and the use outweighs the delivery experience, I will gladly change my review.

Master Spas had a show in my town. We purchased a spa that has lights and jets and it gets hot. It does what it's supposed to do. While I've only had two of us in there, the spa seats about four or six people.

I built a new deck on the back of my house and my wife said we should get a hot tub to go with the deck. We got the Legacy Enterprise from Master Spas because it was the right size for my location. It had the right equipment in it that I wanted to adjust and it was the amount of money that I wanted to pay. My wife and I both love the tub, and we're in it all the time. I find it to be relaxing. Occasionally, we have people to come over and spend some time on the deck and go in the hot tub. Even though winter is here now, we still enjoy it.

We liked the cost-effectiveness at the time of purchase. We got a Master spa with the six-person lounge. I'm impressed with the quality. It has worked effectively every time I've used it. Also, all the jets are great. I like the revolving jets. However, I can't have them both on at full speed. It has six seats, and you can turn certain seats on full blast, and it will turn off other seats. But when it's full blast, it's awesome. It's easy to maintain and it has a five-year warranty that covers everything.

We received a mailer in advertising that there will be an event held at the fairgrounds, where they will do a big expo of all the different Master Spas. We thought about going there to see everything all at once. We live in a neighborhood that does not allow for pools in our backyard, and we don't have a neighborhood pool. But having some sort of a water feature throughout the year was important to us to kind get in to cool off or warm up. A spa was something that intrigued our interest, and that was part of what drew us there.

We were looking for a spa and saw that Master Spas was having a sale at a place in Saint Joe. We decided to purchase and we had a very good experience with their staff. They were good to work with. Our spa is good. We like it. We use it three to four times a week.

I drove by and stopped at a Master Spas. I got the Michael Phelps hot tub that blows water out. I always had Hot Springs and it made me wish I had gone with that. This was an impulse buy. The heaters suck. I open the top up in the winter and I can sit out there for 10 minutes and it's cold. I can't stand it. Everything else also sucks.

I did an online research on different brands of spas, and settled on Master Spas. The sales rep I dealt with was helpful when I was purchasing the spa. However since I purchased a spa, I had a couple of questions, and I can't get her to return my phone calls. As far as the installation team, they got the spa here, they got it set in place, they got the cover put on it, and then I had to get an electrician to come in to hook it up. They did the installation in a timely fashion, and they were here when they were supposed to be.

We did research on the internet, checked ratings and other people's opinions on spas. Master Spas seemed to be a favorite of consumers. It had good quality ratings. They are a good company to work with. We've had a good relationship with the Master Spas people. We had good dealings with the salesman, and the delivery of it was as we asked. We got a 7.2 Twilight Series. It has a lot of the jets in it that we wanted and foot blasters which we like. It's the size that we wanted. It fit our needs or what we wanted. We've only had it for one season, but we're pleased with everything.

We got the swim spa Challenger 21D from Master Spas. It was the biggest one. It seems very efficient. The swim side is nice and large. We liked that the hot tub side is the spa side and is much bigger than the previous version. We've had some challenges with the panels on the outside. The clips are breaking, and the panels don't want to stay in place. We were supposed to have a technician come down because we've also had a problem with one of our covers that it came with. It has warped. So, it's not sealing and they're supposed to be replacing that.

Our purchase experience with Master Spas was a little high pressure, and it was not horrible but it could have been a little more open-minded with price. I think they were a little overpriced. I still bought their product. They seem to be very well represented. I liked the product from other hot tubs that we had looked at. We had a date for the setup once we purchased the hot tub, and they arrived on set date without any issues. As far as setting it up, everything went well. They didn't wire it in. We had an electrician come in, and then filled it. So, the only thing that they did not have at that point that they were supposed to was the lift assist bar for the cover, which had been bought and then paid for already. It didn't show up for a month and a half later. They did come back and do it.

Master Spas was at a good price so we bought their product. We had a big spa, and we got one that is a little bit smaller. We just use it to sit out there. The jets aren't as powerful as I was hoping, but we wanted to have a spa and we didn't want to spend a lot of money. So, we got what we paid for. Master Spas was reasonably-priced.

When we decided we wanted a new hot tub, we looked up places around Kansas City, and started visiting them, and visited the Master Spas showroom in Kansas City. The sales representative there was very good. The installation of our spa went easily. They did a good job and the experience was really good.

I've been interested in getting a spa for a long time. I've seen that Master Spas was doing this hot deal and I went out there to look. We got one of the biggest regular spas that they have. It's got 4,000 jets and waterfalls, and it's got the new dial. We enjoy it. It's got the shoulder massagers on the top, in one of the corners, and that was the thing that really led me to it. It's just I hardly use it because it sets out of the water a little too far, even when the water level is at the right place. I'm a big guy. Maybe if I had the hot tub full, it would be better, but it's high enough where all it does is just fly everywhere. Outside of that, we love it. I like the pressure. It's got good jets, and I like the controller on it. It's easy to operate.

I like the saltwater system in the spa I got from Master Spas. I've had it for several months and it's really maintenance-free. It's a nice spa. After having spas for so many years, I knew what I wanted. So, I got what I wanted.