Master Spas Reviews

Master Spas had a sale event here in Northwest Arkansas and I decided to make a purchase because of the overall quality and price. The customer service was important to me as well. The rep who helped me was helpful, informative, and personable. The quality of the spa is good, though the LED probably could have been better. I've also had the spa show an EC code, sometimes a PR code, and once an OH code.

I was looking for something for the exercise. I found Master Spas on the internet. I like the temperature control and the jets. Also, the size matters and the deeper water I like better.

I got a recommendation from someone I saw who had a Master Spas, and I went with that. I chose the Legacy 730L model because of the number of people I could have and the price was a big factor. I’ve had the spa for about three years and to this day, everything works perfectly. There's no sign of damage or wear. So, the quality is very nice. I'm very happy with that. I can enjoy the spa in the winter or the colder months. Master Spas is a good company and has high-quality products.

20 years ago, I went to a fair that they had a bunch of different spas set up and I saw Master Spas and I liked it. I did a lot of research and I decided that was the best one on the market. Mine is a Trainer 15D and it does well. I had issues in the beginning. I had issues with the board and they had to come out and replace the board. The services department has been excellent. It now seems to function like it should. I enjoy the swimming and you can use it all year round. Do your research and also do a swim test to see which one they like the best. The original one I wanted didn't fit the purpose that I thought. So, he recommended I try this one and I'm glad I went with this one instead of my first choice which was the 12. It was a smaller version and it was more for walking exercises.

The guy I talked to had a lot of knowledge about the Master Spas spa, was real informative, and was able to answer all the questions I had. I got a medium sized tub with the seats, the lounge and the lights. The jets are pretty high pressure and there's good spacing on the jets. We're getting to where we use it more as we get into fall. I don't use it all that much when it's hot.

After my wife and I did research and, in our opinion, Master Spas was the best on the market. Other than them showing me the features of it, we pretty much sold ourselves on it. There was minimal literature, little sales effort from their part. Their rep helped me out a lot since I bought my spa. We stay in touch. We talk once a month. When I need something or have a question, I call him. Even on the weekend, we talk. He would call me back and we would discuss whatever I'm having an issue with. It's just chemicals because it's our first time to have a swim spa. So sometimes I get the chemicals mixed up or put too much of something and he usually straightens me out and tells me what I need to do or at least how to get started in the right direction. So far, so good. We've been enjoying the spa.

I went to a state fair which Master Spas was on and my experience in doing business with them was adequate. It was as expected.

I had some questions when I first got my spa, and it was not as helpful as when they were trying to sell me the spa. I wasn't very impressed the quality. I figured with a brand-new spa, I'd have a lot more power. When I put my hand in the one in the showroom, it just seemed to have more power. I wouldn't buy another one. I would get something with a little more thrust in the motors or go to a bigger motor, but not for $19,000.

We bought a swim spa and a regular spa too. So, it’s an investment of about $45,000 and the installers just installed them with no explanation. The hookup is still not correct and it's hard to get anybody to respond. The heat pump is not hooked up properly. It's not working. I cannot reach the temperatures that they told me to. And then, they broke the cover. They're going to come back but they're not responsive at all. We have no service and it’s hard to get anything out of it.

Master Spas set up my spa for me. It has the Bluetooth and the lighting, but I'm not using the Bluetooth. I'm satisfied with it. When they delivered the spa, the arm that they were supposed to deliver, that holds the cover from hitting the ground, they gave me the wrong one. I had purchased two of them, one for my Tom's River address and one for North Jersey at two different locations. I received the first arm two months earlier and I was satisfied with it. But when they delivered the second one, the arm was not the right one that I wanted. I wanted the original, like the one that I had gotten at Tom's River.

I chose Master Spas on impulse, but so far, the spa has been great, as well as the customer service. And the warranty seems to be perfect.

We saw Master Spas at a hot tub expo in York, Pennsylvania. When we further looked into Master Spas, they had a good reputation. They got good reviews. We liked their product. We went ahead and bought a swim spa and a hot tub from them. They didn't do electric, but they brought the product to us and installed it onto the slabs. We had a small minor issue. The distributor who we bought it from came out in a very timely manner and fixed the small issue. I would recommend Master Spas.

We bought the Master Spas because we felt like we were getting the best deal for our money. They all do the same thing. It's just the quality of this spa seemed to be a lot better than the reviews and the way they're put together and everybody saying that they don't leak. They'll last seven years before you get to deal with leaks. I dealt with all that. I remember one I had for 12 years. I replaced pumps and heaters. I did all that. I'm a handyman. So, I like the way the skirt on the spa is made. It's plastic, so it's not going to rot. There's a lot of benefits to it.

I saw Master Spas and liked it. However, after three months, the app wouldn't work. I still don't have it working properly. Master Spas is supposed to get a new piece in and send somebody to do with it, but I don't know when, where, or nothing about nothing else.

We are new to spawn owner ownership and so far very happy with Master Spas. The process was smooth from the purchase through delivery and installation. We have not encountered any issues and the Master Spas team seems to be very responsive and proactive.

I got both a spa and a half-tub from Master Spas and it was a nightmare situation for me. There is nothing wrong with the units. It just doesn’t meet our family’s needs. It would have been better for me to go in person and see the product, and then think about the needs of my family. But I didn't do that. I just looked at it online and I thought it was gonna be something that would meet the needs of my family. It’s been a little over a year since the unit was delivered and the kids have only been in it twice to test it out. Both units are sitting there and I’m looking for a way to sell it. But it’s not 100% on Master Spas. I made a mistake. My kids wanna jump and swim, and I was under the impression that this was gonna serve that purpose for my kids.

I would like to voice a concern after recently purchasing a Twilight Series spa at the Woodbury, MN location. My husband and I were going back and forth about the decision to make such a big purchase. After about an hour and some prodding by the salesman we decided to go forward. We decided to finance thru MasterSpas. Our salesman said he had to make a call to another location to get approval. After giving the gentleman on the phone some personal information, he went to work getting us approved. He asked us about terms - we stated we'd rather go out a bit as we didn't think we'd be able to pay off an $18k hot tub in 18 months to get the 0% interest. He gave us a few different options, rates/months and we decided to go with a longer duration, 60 months to get us to an acceptable monthly payment.

Our salesman was very nice; John in Indianapolis. He provided us with excellent service. The men that delivered our spa were excellent and patient. They took the time to genuinely care about us and explain things fully. We appreciate everyone at Master Spa. We love the Three person triangle tub. Fits great where we wanted it to go. It has taken me just a little time to get everything balanced but it is getting there. Lotions, soaps from swimsuits, etc can throw the balance off. Along with fake tan products. Just FYI. Love the tub and helps with my arthritis and sore muscles. Totally an enjoyment any time of the day! Thank you Master Spa!!!

We went to the hot tub/spa expo in NE PDX, which was not easy to find. But upon entering the showroom, we were greeted by one of the sales reps, Perry. He was very informative and cooperative with our preferences. We didn’t expect to spend as much as we did- but felt good about the transaction.

My friend referred me to Master Spas. I called them, and they were knowledgeable, very friendly, and helpful. I got the Michael Phelps version, a pretty high-quality spa. It seats eight, and it’s a therapeutic spa. It has three pumps and lights. I wouldn't hesitate to do business with them.

I like the pricing and the availability of Master Spas. The size sold me to it. The salesperson was also very kind and easygoing. There was no pressure. The installation was very easy too. They showed up when they said they would, dropped the tub in, and helped coordinate the crane to lift it up on the porch. The quality of the tub is great. We've had it now for about eight months and all we've had to do is rinse filters, change filters, and change water. There haven't been any issues except the Wi-Fi connection for the monitoring doesn't connect with my home router because of the shielding that's surrounding the tub. I reached out to customer service about it but I didn't hear back. Other than that, it's worth it and I'd tell others to go for it. It was a straightforward and no fuss experience.

We ended up getting rid of the Master Spas hot tub because we never used it. We couldn't give it away or sell it, and finally had to have someone cut it up with a chainsaw to get it out. The hot tub is only great when you’re in it. The idea of sitting in warm, bubbly water sounds nice, but getting out into the cold, even with a bathrobe, wasn't enjoyable. We probably used it about 10 times before deciding we didn't like it. I live in an area where it cools down at night. It can be in the 80s and 90s in the morning, but it still cools down at night to the 50s and 60s. And it’s cold getting out of the hot tub at night. I wanted to use it year-round and a hot tub that is a social one, where you all just sat around. Moving and sitting around weren’t fabulous.

When our hot tub was delivered August 22 2025, it had a small leak, one of the side panels was cracked, and the decorative lights on the outside don’t all work. The side panel was replaced and the leak was repaired but the insulation wasn’t replaced until February. We’ve given up on all of the decorative lights working.

I've had numerous different hot tubs over the last several decades and when my 15-year-old Sundance spa broke, I didn’t want to put any more money into a failing one. I had two Hot Springs and two Sundance tubs, and I started researching online. There were a lot of good reviews about Master Spas and I called the place and put a deal together with the dealer. They told me about the spa, what they could do, and how long it would take to get here. They delivered it and set it up. It was very convenient. I like the manufacturer's warranty on it, too.

Worst purchase of my life. It is inside on my porch and was very difficult to install there. Told it would run on a regular socket but had to pay an extra $800 to get a special outlet for it. It is empty and I never use it but can’t sell it either. Used it twice.

Master Spas is one of the larger name brands so service visits and repairs aren't going to be an issue down the line. It was the brand that was being sold by a salesperson associated with a hot tub expo. This guy had a great price point for the expo as well. The expo was mostly canceled due to weather but he reached out and offered a more aggressive price because they weren't able to move any unit. It was a lot of back and forth, but he was quick to get back to me and gave me a great price. I got a price that nobody is ever going to get. The tub was the right size for what I needed and it was a newer model.

Master Spas was having a sale at the fairgrounds in Chico. I went to go look at it, and I ended up leaving with a spa. I like it. I like the jets as well. They hit the muscles and help the muscles relax. I don't get to use it that often ‘cause I'm over the road, truck driver but when I get home, it's relaxing to go sit in it. It has different seating, and each seating has a different jet. You just switch spots while you're in there, and it hits a different part of the body, which is cool.

When I was having an issue with my swim spa screen all I had to do is email them. The man I emailed was in sales. He said he would forward my email. The next day I got a call from the service department. They set everything up to get my spa repaired. They said I would get a call within a week for the local service person to come out and install my screen. The service man was great. He was very helpful. He took his time to explain to my husband what he was doing to replace the screen. Everyone was great from start until finish.

We are culty about Master Spas at this point. We've been their clients for five years. All of the ones that we've purchased have been the Precision 7 Clarity Spas. We ourselves now own three. But we've purchased eight with them in the State of Michigan for client projects that we work on as well, and several cold plunges. The first time we got connected with Master Spas, we were sold on it being American-made and being able to get replacement parts from Grand Rapids to any of our Airbnbs quickly and not have to wait forever to get them in from another country. Our Airbnbs stay rented 365 days a year. The hot tub gets more use than an average hot tub does and we have never had to replace a part. We have never had to have a service call. We have never had anything break. They have run flawlessly every time.

We had 6 cancellations before finally getting serviced. We purchased our tub in January and it was delivered as promised. The followup to remove our old tub and install a lift assist on the new tub took 5 months. Rarely did they return our calls.

I was looking into purchasing a spa or a jacuzzi, and I saw some advertisements that Master Spas was going to be having a massive sell at the fairgrounds. I liked that their spa was bigger. These things are very expensive and if I was going to spend that amount of money, I might as well get something that I was going to enjoy. There was one that was even more money, and it came with speakers in it. The sales guy told me I didn't really need the speakers and mentioned that the speakers tend to go out a lot. I appreciated the transparency.

Tub had a strap mark on the top from the delivery tie down strap and the driver was supposed to report it for repair.. I never heard from the dealer. After using it a few months now we noticed the handles in the pool side have rust coming out of the screws and all around the handles! Definitely not stainless or a cheap grade of stainless. The frame under the whole unit is built with interior grade 2x4s instead of pressure treated lumber so it will probably rot here in the Florida humidity in a few short years. Just not what we expected for $36,000!

Master Clarity 8 spa looks good, so far, but couldn't find instruction manual under skirt. I called & they said don't send anymore. You have to look online. I have bad reception in area, so I don't have a computer & it's hard scrolling on your phone in sunlight. I called customer service & wanted a copy sent to me, but was told I needed to go to Staples to have printed off. I don't feel like I should have to spend money for this after buying a $12,000+ spa. The directions offline don't make sense because nothing matches up to my spa panel. Just gives general directions. After 2 weeks still can't use. If, I had known there were no local help for spa set up, I would never have bought.

Spa delivery and set up 2/20/2026.

Delivery was late in the afternoon of foreman’s last day. He explained the need for the chemicals for setup as I anticipated but gave no other info. He explained that all the rest was available through the QR code which is not senior friendly. After our electrical setup was completed, we filled the spa and did the chems as instructed. When checking out the setup, my daughter noted that the second pump jets were not functioning. Since it was the w/e she looked up on the internet and it suggested the problem might be an air bubble. We attempted to resolve the problem without success. I told her not to do anything else but I would send a message re.. problem before leaving town. Hopefully this situation can be corrected soon.

Have tried to locate local Master Spa dealers. I live in Elkridge, Md 21075. Your site just keeps asking me which Spa I want? I already bought one and don’t want to be hounded for the next few months. I also called the Customer Service line during the middle of the day, Monday, No Answer!

We love our Balance 8. It was an impulse buy after a brief discussion, and measuring our patio to ensure it would fit! The whole purchase process, delivery and installation was fast, and we have used it almost every day since we had it installed. Our grandkids love it, they say its a lot better than the 8 ft round above ground kids pool we has before :). It's easy to maintain, and the flip up cover make it a pleasure to own. We added the steps and handrail which make it easy to enter and leave. We have already convinced our daughter and son in law to get one.

They delivered my spa on 3-13-26 and it worked for 3-4 weeks. Then the control box went blank, they put in a new one and it lasted a week or so. I called them and they sent me a new one that I installed to save them the trip, it is very easy to do. That one lasted a week, I’ve been trying to get in touch with service and have left 3 messages and no one is calling me back.

My experience has been less than ideal. I bought my spa at a Hot Tub Expo, which was my first mistake. I was buying the floor model, which I looked over and was working perfectly and looked perfect. A few days later, the delivery person called to say the unit I was supposed to get had scratches and they switched it out for a different one, which was a different color. I wasn't thrilled about the switch, but agreed to it. I had it up and running a day later once the electrician came. A users manual on exactly how to operate the unit would have been nice, but I googled videos and looked at the online manual to figure it out. The new dial display was not operating as smoothly as the floor model, the outside lights were not working, and I had issues getting the Gecko wifi module to work. Plus, it was not delivered with the steps, a jet was broken and floating around the spa. The steps were delivered within a week.

Master Spas seems to care about their customers. Local dealers can be a problem.