Master Spas Reviews

Master Spas has been good so far. I went to one of their tent sales and I liked the product that I saw. So far, I haven't had it that long but it's very good. As far as their customer service, it's been okay.

Master Spas was great. We went in at the beginning in July and looked at a spa. We talked to their guy and we had to make some decisions of where we were going to locate it and different things. When we went back, the one that we had looked at, which was our fault, was discontinued. So, we had to go with a different length of one, but it worked out. It was great and they delivered it. It's got good quality.

We had our spa delivered and while the hot tub itself is good the whole experience has been awful. One of the panels flew off during delivery and we are still waiting for it weeks later. We had brand new deck installed just prior to delivery and while the hot tub was slid into place deep gouges were taken out of the composite decking. When we contacted Master Spas they offered 10% off of filters and refused to do anything else to remedy the situation. I wouldn't recommend doing business with them.

Twilight spa not bad, I just wish I got a square, hot tub. The twilight don't work well with tall people if you're trying to stretch feet out on the jet 1, you hit the filter. And the jet do push you off your seat as well as jet 2, you're getting pushed off the seat. As for my experience, it's hard to get 3 adults in here if you're a big person to sit in the middle comfortably, with no leg room. As for customer support, I couldn't get anyone to call me back to get it off demo mode that one I had to go on to Youtube. As for setting up. We had parts that we didn't know where they went to. Glad we had friends that knew how to get everything turned on. Before winter.

From the size perspective, it’s very convenient. I'm very satisfied with it.

I selected Master Spas because there was a good price, and it looks good. That's all. However, it doesn't clean itself. It’s not as good as other brands that would clean itself and absorb the debris into the filter. You have to make sure to cover it all the time. Also, all the fittings like the head rest and nozzles have fallen off within a couple of months. I would not buy another one for my rental property. But overall, it's a good spa.

Master Spas' sales guy was good. He was down-to-earth and honest. Also, Master Spas had good financing. The installers were nice. They let us know they were on their way. They're just a little quiet, Otherwise, it all went well. We like the tub. We've had it since November and we use it a lot. It has been a good tub so far. There was an accessory that went bad inside of it. I'm a good troubleshooter, so I called the representative and Master Spas said, “We'll send you the part out right away. Here's how you can bypass it for the meantime and still use the tub." They asked if I want to send a technician out. I told them there was no need. I got it. They were good about sending me the part.

Spa is great but the customer service (timeliness, reliability, responsiveness) has been less than favorable. We absolutely love the spa but whenever we need something simple, we get the run-around from our store about backorders and manufacturer issues for months on end with little to no responses or follow-through.

We have been working with our local dealer (Krevco - winnipeg) who has been very helpful but they have been working with Master Spas, but if feels like Master Spas just does not want to assist the dealer. This is very frustrating when the swim spa is less than a year old and we are having issues with rust on our handles and screws.. We regularly check our water and even bring it in to the store and it has been good. I would like to get these replaced.

I am very dissatisfied with this company. We paid cash for our hot tub, it was delivered about 1 month later. When we purchased it we told them we wanted a salt water tub, which the salesman wrote on our paperwork. When it was delivered the guys that came scarred up our deck getting it on there and seemed very unprofessional. Then when I asked him why he didn't bring salt (we were told it would be delivered with the tub) he said this is salt water ready but has to have a part put on to use salt. He made some calls and said the wrong tub was sent, it should have had the part. They ordered the part to be sent to our house and said let them know when it arrived and they would find a tech to put it on.

Customer service was fantastic. Tyler helped us and answered all of our questions and helped us find an electrician. Spa is great. Super high quality. They are simply the best. Definitely worth the drive to get there.

Very shocked by how high the prices are. We were told last year at this time that the replacement were in the $50 range. The middle piece is almost $100 without the outside filter. If we had of known this I wouldn’t have bought this hot tub.

Having been a previous pool owner (x2), we chose the H2X Trainer 19D because it is the perfect alternative to a traditional pool and at a fraction of the cost. The kids are gone and we are retired so it's the perfect size, super easy to maintain, less water means less chemicals and it provides ultimate relaxation combined with numerous health benefits. As with any product, issues may occur and failed components happen, but Master Spas warranty and service have earned my trust. After 2 full years of service, the performance is outstanding. BONUS: Made in the U.S.A.

I've had nothing but trouble with my Twilight series since the day I got it. The first problem was it wouldn't work. They have no customer service in my area although I'm only 60 miles north of Los Angeles. So they sent me a new pump and told me I get to install it myself. Wonderful. Once I do get the spa working I continue to have trouble. I've replaced the control panel three times in 5 years. The customer service is horrible the parts department is worse. I was just charged $172 delivery fee for a $50 part.

I went to purchase a spa and loved the model LSX 900 which had the speakers and the saltwater system, but it did have scuff marks in two areas. Upon doing the paperwork, my family realize that there was a crack in it so we had said we did not want that one and so Bryan, our rep said that he could order one, but it would take 2 to 6 weeks which was OK. We had discussed with him that speakers was a must and on our contract it did notate this, but they added the contract to stated on theirs. Once we received the spa we realized that it did not have speakers or the saltwater system. I talked to multiple people, including corporate, and on their contract, stated that it had no stereo, but on my contract, it does not state that. I believe they’re being very dishonest and they like to scam people.

Master Spas is dishonest. They DO NOT honor legally binding warranties. If you think you have a warranty on a $30K swim spa, think again! When the dealer damages it during repair, they will claim the concrete is unlevel. When you show them the concrete IS level, they pivot to the concrete is not uniformly level. When you show the concrete IS uniformly level using a long level, they want a concrete installer to evaluate it. They will NEVER HONOR THE WARRANTY!! So, PLEASE, if you want to drop $30,000 on a swim spa on a company that will NEVER back its product, but only BLAME you, the owner, buy from Master Spa then. Master Spa is a rip-off and dishonest, saying they warranty expensive equipment, but NEVER, NEVER, NEVER will you see a dime!

We love the hot tub. Unfortunately we have had problems since we purchased it. The stickers caused a huge sediment in our tub which we had to continuously drain and clean. Our waterfall feature has not worked since we had it. Someone did come out to fix it and said they did but unfortunately it’s still as broken as it was when we purchased it. We been trying to get someone to come out again with no avail. Disappointed in the customer service

When I bought the spa I was told that all of the master spas on the floor had a circulation pump and a crystal filtration system? When I finally got my 220 elec power (3 weeks ago) I found that I had none of that, in fact my display panel is about 1/2 the size of the one I was shown and I can’t find any information on how to program it.

So far so good, I'm quite happy with the spa. I had a couple issues early on due to conflicting advice between the company and the delivery guys. If I had gotten an owners manual with the tub it would have saved me some headaches. I asked for a manual but still haven't received it. The QR code brought me to a 224 page download and I think for the money I paid for the spa that they could give me a manual.

Ordered our Master Spa 7' Clarity Balance Hot Tub back in Nov 2024. We had to push off delivery & install due to weather constraints & construction delays. Delivery was pushed off till Spring 2025. We then requested a change in tub interior & exterior colors. So basically a re-order as there were no tubs in warehouse stock in that color combo. Now delivery was set for July 2025. That date came & went w/out a delivery. We kept checking on delivery w/ store where we purchased. Very poor follow-up & communications w/ this.

The staff was very friendly, helpful and knowledgeable. We have never had a hot tub before so we had a ton of questions. They answered everything we threw at them and so far we have had no issues and use the hot tub almost daily.

The sales team was very helpful in selecting the spa that was best for our family. The delivery team was great at installing the hot tub. We use the tub multiple times a week in the summer and frequently in the winter. It has been a great source of relaxation in our household. The only issue was we were informed that the spa tub would be delivered one week later than we had originally been promised due to miscommunication.

The installers of our Master Spas came and they dropped the spa where I wanted it. It's a six-seater, and it has LED lights. However, I've had to rig up a better way to hold the panel in because the native panel's screws ripped through. But it's a good spa and it's very relaxing.

The pricing of Master Spas was good. Their customer service was excellent as well. We worked with Alex and the experience was very good. The installers brought it and put it right in the spot we wanted it. Overall, we like the spa. It's comfortable. It was a good purchase.

I love my Challenger 21D from Masterspas of Minnesota! Their dealership exemplifies integrity and truly puts their customers first! Getting this unit was hurdle with my wants and needs and they helped through every step of the way.

A local hot tub place recommended Master Spas and the price was good. The people in the shop that sold the spa were not aggressive and the master blasters of the particular tub I had was a big incentive. It’s like a jet that hits your feet and they’re powerful. I got the spa that sits six people and it has a lounge. But the lounge is a complete waste because when you turn on the jets, it makes you fly up and you can’t stay on the lounge. We're on year three of having the sap and two of the dials that change the jets have broken in the same spot, shooting water six feet in the air, and the parts are out. There is no one in Master Spas I could contact. It was all online. The website was not user-friendly. But the company that sold me the spa was great.

We were looking for a spa and hearing about Master Spas from an ad on TV was good timing. We bought a 12-foot spa. It’s the Trainer model, which is the smallest one they make. When it was delivered, it was dark and they couldn't get it on the spot right, so they cranked a dolly and put rollers under it. And every time they did that, they ripped out the bottom of the plastic sheeting. So, by the time they got it to where it was going to go, the wood and the plastic were torn up, so I ended up pouring the slab. I hired a crane to pick it up and move it. And while it was up in the air, I nailed marine plywood underneath the whole bottom so that it was no longer torn up. I called Master Spas and complained. I told them it was unprofessional. They were the ones who hired the installer and they didn't have anything to say about it.

We got a five-person Clarity from Master Spas. The rep that helped us was very, very informative. She knew what she was talking about. She told us everything we needed to know. So, she was great. We like the spa. So far, so good. But all these spas should be $2,000 to $5,000, not $10,000. But Master Spas is just doing what everybody else is, which is overcharging by yards and leaps and bounds. I bought a vessel to hold hot water with a little mechanism to move it around for $10,000. That's expensive. But that's what everybody's charging. So, that's the market.

I did a lot of research before determining I wanted to buy a MasterSpa TS 7.2. The tub so far has been great. The dealer not so much. Seems their focus was to get a sale and move inventory. I ran into issues with the electrical setup and needed my electrician to reach out to them to clarify how to connect. By the time I was finally able to confirm the electric was connected properly and I was good to fill it was Friday afternoon. I received an air lock error and panicked. I called my dealer for assistance and I was told someone would call me back. No one ever did. It turned out the tub self corrected itself but I had no idea that would happen as it was my 1st hot tub purchase. I was able to get a friend and a SpaMarvel rep to assist me with my start-up setup.

We love our new spa. The customer service was excellent. Nigel our sales representative was extremely helpful and really knows his stuff. We couldn’t be any happier. The after sale service has been excellent. I enjoy visiting the showroom. The staff is extremely friendly and helpful. Had a few questions for the service department and they were able to help me out immediately. We love our new Master spa. I would recommend this brand to anyone who’s looking for a high-quality hot tub with a fabulous warranty.