Master Spas Reviews

While I love this spa that I only bought a few months ago, I was shocked to find out that the warranty can't be passed on to the next owner of our house. I was putting our vacation rental house on the real estate market and my realtor thought it would be a good investment for me to buy the new spa rather fix the existing spa and give a credit to the next owner for a new spa. Boy was she wrong, because the potential new owner of this vacation rental who we are now in escrow with will not be able to have a warranty on what is essentially a brand new spa. I mean, even Home Depot extends their appliance warranties to the new owners of a house. I am extremely unhappy and feel like a paid a fortune for nothing. I should have bought a hot tub from Costco or fixed the old one and given her a credit.

I've had my Twilight spa for over 5 years. Not one year has gone by without at least two repairs!!! At present the ozonator isn't working, $700!, and it has yet another leak! Every repair is in excess of $300.00!! It's a piece of junk!!?

My experience with Master Spas was good. As for the spa itself, its quality seems to be quite commendable. Overall, I would rate my experience with Master Spas at a solid four.

The purchase and sales process were smooth, and I was pleased with how quickly the delivery and setup occurred, taking only a couple of weeks. The overall quality of the product is great; however, I've encountered an issue with the hinges breaking off twice when flipping the cover. My son managed to fix them by flipping them around, but I'm planning to reach out to their customer service to check if it's covered under warranty. Despite this minor issue, I'm satisfied with my experience, and if asked, I'd give Master Spas the highest recommendation.

The model I chose from Master Spas had all the features I was looking for, which made the decision easy. When it comes to quality, I'm quite satisfied and feel it's good. Overall, it's a product I'd recommend.

Master Spas was doing an event somewhere when I saw them. I purchased a hot tub from them and the process was quite straightforward. The setup went smoothly, with everything being arranged promptly within a couple of days after the purchase.

I did a Google search and found Master Spas. The standout factor was the quality of their products, particularly the swim spa. It impressed me with its jets for swimming and its seating capacity, which many other swim spas lack. This feature made a significant difference for our needs.

I went to a home show where I saw Master Spas. I like their service and the quality of their equipment. So, I went with then and I've experienced no issues with my spa; it has been flawless. On the rare occasion I needed to reach out to their team, they handled everything swiftly and efficiently. In terms of the spa's quality, I've found it to be outstanding thus far, and the pricing was competitive with other options on the market — though I believe hot tubs, in general, can be expensive. Overall, I'm very satisfied with my experience with Master Spas and wouldn't hesitate to recommend them.

After attending a hot tub expo, I discovered Master Spas and decided to purchase from them. I chose the Getaway Harbor Series, and the buying process was incredibly smooth; we filled out everything at the expo, and they handled the rest. Although it took a couple of months to get our hot tub because we had to order it, the delivery and setup experience was seamless. The company scheduled the delivery within a week, and the team was super helpful when they came to set it up. We absolutely love our hot tub. Its quality is just as good as any other hot tub I've enjoyed, and we use it almost every day. Overall, I'm thrilled with our purchase and wouldn't hesitate to recommend it.

One of the primary reasons I went with Master Spas was their connection with Michael Phelps, which strongly influenced my decision. Getting everything set up and installed went well, and it was a smooth process working with the team.

Every time I move, I get a new hot tub due to my ongoing back issues. I've had different brands and I always upgrade each time to a little bit better brand with better quality. Unfortunately, my experience with Master Spas has been complicated by problems with the dealership that sold and delivered the spa rather than the product itself. When the spa was delivered, the shell was cracked with a noticeable three-inch gap. Despite multiple attempts to reach the owner and staff at the dealership, they stopped responding, and I'm left wondering if they'll ever address the problem. Since it's a delivery issue rather than a manufacturer defect, involving Master Spas directly didn't seem appropriate.

I selected Master Spas for my hot tub needs. My experience with their customer service when purchasing my spa was great. The product itself is overall great.

My wife and I purchased a hot tub from Master Spas. We discovered them during our search for a hot tub, and we decided to go with their brand. Our experience so far has been positive. In terms of features, I find the bubbles to be particularly enjoyable.

The Twilight model was slightly above my budget, but I felt the seating arrangement made it worthwhile. The capability to comfortably seat six people is a feature that stood out to me, addressing my needs perfectly.

We liked the attractive features on Master Spas' units, and our experience with their team after the purchase has been positive; they’ve always been responsive whenever we've reached out. My favorite part of our spa is definitely the chemical system, which makes maintenance a breeze.

I was shopping for a hot tub and I came across Master Spas. After doing some due diligence, it stood out for its affordability, quality construction, and impressive functionality. These features mattered greatly to me, alongside size and efficiency. The varying price points among other brands ultimately solidified my decision to choose Master Spas.

I saw Master Spas on the internet. I explored several companies, but ultimately, Master Spas caught my attention due to their accurate jet placement and the high quality of their pumps and overall product. My interaction with the Master Spa team during the purchasing process was very positive; the team members were helpful and responsive to all my questions. The installation was handled well by the staff. They efficiently set up everything, and while I took care of the electrical hookup myself, they managed the rest without issue. I've now owned my Master Spa for about a year and have really appreciated the quality—it has been consistently good with no issues. As for my favorite features, the foot jet and waterfalls really stand out. I also enjoy the lighting options that come with the spa. While it doesn't have built-in music features, I found I could purchase speakers separately at a cheaper rate, which was convenient.

Since getting Master Spa, I've found that I absolutely love it. The features are fantastic, especially the powerful jets and the generous spacing. The quality of the spa has been impressive, exceeding my expectations. Overall, my experience has been very positive, and I'm thrilled with my purchase.

I had a previous positive experience with Master Spas when I lived in Fort Wayne. I recently purchased the Twilight 7 series model, and the entire purchasing process was smooth. The setup and delivery were executed flawlessly, and I've had the hot tub for about two months now.

I picked the Master Spas Clarion 7 and having used it for several months, I find the quality to be quite good, enhancing my experience. I generally get the chance to enjoy it about four times weekly, and its features meet my expectations. It's enjoyable and comfortably accommodates a number of people. My overall experience with the product has been great.

I recently visited a store and encountered Master Spas during my shopping. After coming across their range, I chose a model similar to the one we were replacing after 15 years due to its familiar style. The purchasing process was seamless; the company's service was fantastic, delivering and setting up the spa promptly. They fulfilled all their promises, making the experience just as I would hope.

So far, my experience with Master Spas has been positive. My Master Spa comes with all the standard features you'd expect, which serve my needs just fine.

Great customer service before and after the sale! We love our new swim spa. Delivery people give you a short "dry" training with the chemicals and once it's installed and water is in spa, they come out and teach you how to add chemicals.

I bought the 6-man basic model without many extras and my experience with Master Spas has been positive so far. The team, especially Casey, was supportive and delivered on everything I needed.

Reading several online articles weighing pros and cons of different spa brands, I went with Master Spas, feeling it was my best choice. I opted for the Twilight Series 7.25 model due to its ideal size for me and its impressive number of jets. It's designed to hold 300 gallons and can ideally accommodate up to 5 or 6 people, although realistically, it's more comfortable for about 4 people.

I opted for Master Spas back in 2021 when I was exploring various spa options presented in advertisements. My initial purchase was quite satisfactory, prompting me to buy another after selling the first with our house. The purchasing experience was excellent, and the team was extremely supportive during my initial years with them. However, with the second spa, we encountered unexpected issues—it was essentially a lemon. It never functioned correctly due to several faults, including a stubborn leak and a faulty motherboard. Nevertheless, the Master Spas team was prompt and responsive in their communications. The manager was especially understanding and ensured a replacement spa was arranged after recognizing the ongoing trouble. Their consistency in offering solutions provided a reassuring experience despite the initial setback.

Three years ago I looked at reliable brands on the Internet. Master Spas had an office that was close to me. I didn't visit any other showrooms except for one, so I liked the look of it, the make and the reliability. I opted for the Twilight series spa, which features a lounger and is spacious enough to accommodate up to 3 or 4 other people comfortably. This choice saved me from going for the higher line Michael Phelps model, all while providing the setup I desired.

The Master Spas Twilight series 8.25 matched my size requirements and it promised reliability and longevity. So far, I've found it to be an excellent addition to our home. The number of jets was a standout feature for me, which influenced my decision significantly. We use the spa 4 to 5 nights a week, enjoying both the comfort it provides and the consistent performance. I would definitely share my positive experience with friends and family, emphasizing the comfort and effective functioning of the spa.

After much research and hearing positive reviews about the store selling Master Spas, I decided to go with them and ultimately chose the Clarity 9 model. The decision was based mainly on its size and aesthetic look, which perfectly matched the intended space and our needs. We wanted something sizeable enough for friends and family, ensuring it wouldn't feel crowded during gatherings.

The employee Cari is very kind and considerate. The trip fee to cover warranty issues is exorbitant and probably ends up covering parts and labor that are supposedly “free”. I am highly disappointed and will make sure to let friends know of the fine print.