Master Spas Reviews

I wanted a spa and I heard about Master Spas from a friend. I got the Master Spas Therapy and it relaxes me. I use it about three times a week. I like lying on the lounge, but the panels are difficult to work with. You have to take them off to get into the area you need to get into. They pop in and out, and it can be hard to get them back in the right place. But my experience with Master Spas has been good so far and people should go for it and enjoy the product.

I went to a location for my Michael Phelps Spa. Everything was perfect. One thing I don't like is the lay-down bed part of it. I'm a smaller person, so when I turn on the jets, it blows me all around. I can't use it. I would need something to hold on to, so it couldn’t blow me around. Other than that, I like all of the features.

My wife had both hips replaced. She was raised in Hawaii and loved swimming, so I bought a tub from Master Spas. It's 14 feet with four big jets in it, so people can swim against it. It's cool. My wife passed away last year with cancer, but the tub was really good for my wife and myself. It's low impact and really good exercise. I like it and use it a lot. Every other day, I go in there. I got the tub inside, so I don't have to worry about it getting beat up by the weather. I'd tell people to get the biggest one they can.

We saw a marketing campaign to go to the Sonoma County showgrounds, and they had discounted spa rates. When we got there, we realized the rates weren't that discounted as much as what Master Spas said in the marketing. We ended up paying $16,000 when for a similar type of spa, you can go to Costco and buy one for six grand. We purchased the spa and got locked into the contract, which we didn't read at the time. That's our fault. My wife was selling solar systems at the time, and we came up with a deal that he purchase solar from us, and we purchase the spa from the sales agent. That never eventuated. And he never ended up even looking at solar from us. So, we were duped in the sales part.

I went to look for a Jacuzzi and bought a Master Spas. It fits exactly where I needed it to fit and the size is perfect. It's a quality product and it's lasted so far very well but I have one downfall. It doesn't have an on and off switch and it needs to have one. I put it on the display and sometimes it comes back on by itself. Still, for the price and the quality, I would get another one. I highly recommend it.

I went to a home show, found out about Master Spas and the price was in line with what I was expecting to pay. I got a standard eight foot by eight foot spa. I liked that it had deep seats. I had to have the control unit on the front of the spa, the touch screen, replaced immediately, and they came out and replaced the brand-new unit. They could do a better job in the instructions on the spa's maintenance routine. Overall, we've enjoyed the unit. It's been good once it was functional.

Master Spas does a sale often. They delivered the swim spa. We prepped the area that we had, and they brought it in. I love it. It was a good price. I use it a couple of times a week. I would recommend it.

So far, our spa from Master Spas has been working well. It's only been part of an Airbnb for the last two months. We've had it operating for the last five years. The quality is good. The only thing that we're running into is, after a while, I know some of the headrests will wear out. We haven't had a lot of wear and tear on it because we haven't used it ourselves personally a whole lot. Overall, I haven't had any issues with the quality of the spa. The purchase and the delivery went really well. It wasn't the cheapest spa, but it wasn't the most expensive spa. It was a good quality for the money.

I saw Master Spas on TV down in Pomona where they had something going on at the Fairplex. We went down one day and bought one. They delivered it, and I got it all hooked up. It's big enough for me and my wife to get into. It's big enough for four people. However, it's shut down right now. I turned it off because it's hard to get in and out of it. I built some steps for it to get in and out. When we were using the tub, it was great. I like it. But it got so hard to get in and out of with only the one handle I have on it. Nobody fell yet, but we were afraid we would fall and slip. So, we put another handle on it. But I haven't filled it. I've been thinking about it. It seemed pricey, but whatever. It's worthwhile.

We purchased our spa at Eversole Pool & Spa in Lima, Ohio. I first became interested in Master Spas because the company that sells them has good reviews. My biggest concern was whether they were going to deliver it to my home or not. The servicemen who came out were spot-on, personable, knowledgeable, friendly and offered education. Anytime that I've had a problem, they've been out in a timely manner. A knob went out and they came out and replaced it. And without me getting any information in the mail, they called and told me about a recall for the lights, and replaced them. It was fantastic.

We are extremely happy with our Master spa that we purchased from World Of Spas. Very happy with our sales representative Nigel. I had a tiny little problem. I reached out to Nigel and he was able to talk me through the process to correct the problem immediately. It meant a lot to me that he reached out to me so quickly and it was able to help me rectify the problem. He doesn’t just care about sales. He cares about his customers. Couldn’t be any happier with Nigel and the team at World Of Spas.

I have the H2X Trainer 15 from Master Spas. They came her in January. We went to the expo and ended up buying a swim spa. It was the nicest one in there. I fell in love with it. They did a very good job during the presentation. They had it all lit up. Their representatives were very friendly. They worked with me on the price a little bit. They were leaving the expo that day, so they cut me a little break on the price because they were able to ship it straight to my house instead of having to load it up and bring it somewhere else and then ship it back. It worked out well. The only thing is there's not a whole lot of guidance after you take it out the showroom floor. They said somebody would come out and tell us all about it. No one ever came out. They were like, "Oh, no. You just read the manuals or watch the videos.” I was a little hesitant of even buying it because I was scared about owning something I'd never used before and chemicals.

One year later.... love it, works like a charm.... Sit for 30 minutes after golf... Best feet jets ever... The speakers and lights are fantastic. Tyler did his job. Great install and easy to keep balanced.

I have nothing but great things to say about Master Spas. But the dealer sucked. The dealer that I went through here in Colorado said two weeks, and I was like, “Cool.” The day of, they called and said, "Oh, we have to put you off a couple of days.” I said, "I already have a water truck coming,” ‘cause I live in the mountains, on a well. So I had a water truck set up there. When I told them about the water truck, they could bring the hot tub to my site.

I bought my Master spa in October during a promotional show. I only dealt with the seller world of spas through text messages and phone calls. The spa arrived timely but shortly after I began using it, the top side control started glitching out. They offered to send a tech out to replace it, but it was gonna cost me over $400. I was unhappy with that price being I’d only had the spa for a couple months and was asking if there would be recurring problems with this. I have not heard back from world of spas regarding this issue or a resolved solution to this problem. I have reached out to them several times.

Ryan is great to deal with both in the sales process and was quick to help us in the resolution of a problem we experienced with our purchase as soon as it arose. Thank you for an excellent spa and post sales experience.

We were at the Wisconsin State Fair and Master Spas. There was a whole bunch of companies there and we just decided to go with them. They seemed decent and halfway close. The size of the spa that we chose could fit five people, and there’s plenty of room. There is one spot you could lie down in. I’ve ordered filters a couple of times but the quality has been very good so far.

We have no problems with customer service in general but are concerned that we've only had spa for seven months and have already had to replace two broken parts, first the control panel and now the ozone generator. While the replacement control panel and service to fix were free, there was a $100 charge for the service provider to come out and now we're going to have to pay that again to replace the ozone generator. We're very concerned that parts are already going bad even before the warranty is up. I just called to leave a message to talk to someone and hope to discuss all this in the near future.

We saw Master Spas at the dealer. They were speaking of it with high regard, and they were pretty confident in it. So, we felt good about it. We bought two at the same time. We bought the big one because we like the size of it, and we're using it more like a swim spa. Then we bought the smaller Jacuzzi, so we could have two separate units. The quality of the spa has been really good.

Bought a Master Spa in July 2025 largely because of the advertised “smart features.” From day one, they never worked. On top of that, the main control system has ongoing issues too. I contacted: the salesperson. The local Edmonton dealer. Master Spas headquarters. The Bluetooth/smart-feature manufacturer. After roughly 30 emails, countless troubleshooting steps, and months of wasted time, I still have a premium-priced hot tub with broken features and no meaningful support. What’s most disappointing isn’t even the product anymore — it’s how little accountability exists once they have your money. If you’re buying this tub for the “smart” technology or customer service, save yourself the frustration and look elsewhere. Nothing says “luxury spa experience” like spending thousands on a hot tub whose smart features have NEVER worked since day one. Horrible!

We have owned this tub for 6 months and have been constantly frustrated with poor connectivity with the Gecko app (the module was eventually "upgraded" from in.touch 2 to in.touch 3, but to no avail), a malfunctioning control dial (which was eventually replaced), and unsuccessful attempts to get our water to be clear (it has constantly had a greenish tint to it, and foams). We live in Vernon. B.C. and bought this tub from your dealership in Kelowna. We eventually tired of the 75 minute round trip to Kelowna for water testing, and have resorted to dealing with another supplier in Vernon for our water tests. The servicing mandate for the tub is contracted out to a third party (Okanagan Spa Tech), who also lives in Kelowna, which seems to preclude any physical inspection of the tub, or water quality, to help with problem solving.

For the most part, I really enjoy the tub, and service. Although, I found I have to pay ~90 for each service call under the warranty, for travel. This was never previously mentioned. Other issues, not so happy with: waterfall plate is prone to rust. Jets come loose too easily. Location of diverters is not intuitive, nor is there any explanation of which jets and diverters cover which area. Panels are difficult to remove, and somewhat difficult to reinstall. Tub loses water fairly quickly. Probably a few more things.

We bought our spa off the show room floor. They needed to delivery it within days so they would not have to move it back to the warehouse and then move again to my home. The initial delivery went great. Two men, friendly and really cared about not causing any damage and making sure we were happy. After we got our pad ready we called to have a team come out to relocate the spa onto the pad. Two different men show up this time. Totally unprepared and not trained adequately to get the job done. After dropping the corner of our spa several times and finally knocking a panel off my husband told them to stop. The older man became belligerent, started raising his voice and told my husband to call them back when he could be reasonable.

Seems like there is always a warning going off even if I have everything checked. Frustrating. Also, the cheap front clips make it harder and harder to put the front cover back on because the nail holes get loose with every time I take off a side.

We had a great conversation and experience when we were in the market of buying a spa, after we purchased the hot tub, we had questions and needed help the whole experience changed with the customer service, which was terrible from simple questions, information about the cheap chemicals etc. We are maintaining our Master Spas now for over a year and spa performance is outstanding. The control screen locked up a couple times but we reset the breaker and everything came back. Due to our dealer we have not recommended your spas based on service. Otherwise your spa performance good. Thanks for asking!

Love my hot tub, use it every day, wouldn’t want to live without it. Really helps with aches and pains.

When we visited Master Spas at the state fair, I really liked their sales lady. She was honest. We went around the whole fairgrounds, went to a lot of other people, and we liked their product and their person better, so we went back. The hot tub that we purchased from them seats seven and I like the size of it, mainly. It doesn't have music and it isn't fancy, but the cost was good. We were having trouble keeping it really sparkly and we had to visit with them at the store in Grimes about how to better manage our chemicals. So, it's all good right now and we got it under control.

Our experience with Master Spas is not great. We bought two hot tubs from them on the same day. They were doing an expo thing at a local exposition center a few years ago. So, we decided to go. We were considering and looking. The salesman was really good, and that was probably why we bought their product. Also, the price was right. It was a good price for what we were getting it at the time. We bought a CLS Balance 9 and then the Legacy.

My husband heard about Master Spas and when we ordered from them, their customer service was very good. I like its size but I have to call them today because my spa is leaking.

Master Spas was at a hot tub expo. It was advertised around Morgantown. Their reps were good. I bought filters online from them. I love the tub. We get in it every day, at least once.

We wanted a spa made in the US, and we wanted a pool spa and a hot tub and Master Spas make both. We looked around and we liked what we saw and the price. They had it on sale. The guy told us to come with our swimsuits and try it as well, and we did that. He didn't pressure us at all, so we bought the spa. He was very good. He told us about chemicals, and he was always right on it. The delivery was exactly what we expected from what he told us so everything went well and when we expected it. All that was good. I enjoy the pool spa the most since I like being able to exercise in it and relax in the hot tub when I have sore muscles. The kids love to come over and have fun, and my grandkids love playing in it. Many times, we just get up early in the morning and get out there. Even in the middle of winter, when it was 20 degrees, I was relaxing in it.

I went to the hot tub show at the EY Center. I met Master Spas and I purchased the spa through the show. So far, everything's been great. I've had a few issues with a few pictures and they sent me replacements and videos on how to fix it right away. So, I've been happy with the service. As far as the product, it's a 94 x 94. I liked the deeper tub that they had. So, that was what made me go there. I have tall kids. They're 6'8" and 6'9". I thought that'd be nice for them to fit in it properly. I like the style of it and the seating and all of that in there. I love the many jets and I like that it's easy to use and maintain. I like the waterfall feature. I like the lighting and the different seats.

We went to a location where Master Spas were being sold. Their reps were very open and they told us a lot of information. We purchased a Legacy and the salesperson, Nick, was a great guy. We paid more than we thought we were going to, but we're in the spa five times a week. It relieves stress and it has lights. We already had a repair done and they were out the next day. So that was good.

The Master Spas salesperson was good and the delivery was okay. Initially, they delivered the wrong spa, but he pointed it out to them. They switched them around, so that was all helpful. The only thing that we haven't been thrilled over is, one of the reasons why we went with this particular spa is that there was a corresponding app and we'd be able to control things through it on our phone. And this is with the original spa before we caught that they sent the wrong one. I spent four days hours and hours trying to get the app to work and I never could get it to work. Then they sent us our new spa and still, we've never been able to get that app thing up and running. So that's disappointing because it was a selling feature that we were interested in.

I have recommended Master Spas to friends. We went to five other stores and looked at other options and we came back to Master Spas. We liked the build. We liked the way the casing was done. Ours is a six or eight-person and it has a digital spinner knob on it, all kinds of crazy jets and lights. It's not the fanciest one, but it's not the base model either. It's in the middle. Also, It has smart features. I can run it through my phone. In comparison to their somewhat comparable options at other manufacturers, I paid 50% less.

Paid $16,800 to Atlas Spa & Swim for a 5 person 8’x8’ model 231172. The sale was at a “show” in Lufkin, TX August 2023. The sales staff out of Tuler were enthusiastic, but not hard sale. The two delivery & set up guys were great. They came from a Conroe warehouse. The filters were crushed in their box. They gave us another box and it was damaged. (I ordered some new spares to clean & rotate weekly). The spa cover had three areas with torn threads. I reported that several times, and even under warranty I got no response of concern or replace fixing it. Now, 5 weeks ago one of the two pumps froze or seized. I went online & followed procedures. I waited and started calling.

Good quality and the customer service is great. Master Spas was very responsive. We have some problems with the valves on it and I called Master Spas. They came out and gave me replacement valves with the gaskets. What it was was the valves that were in the hot tub didn't have any gaskets on it because it was leaking. That's what the service guy came to find out. So he said, "I'll send you new valves," and we put those in and didn't have any problem since. I would recommend Master Spas.

I'm going on 2-years with my Clarity Precision 8 spa. It's been great and I've had no problems. I ordered it from a show at my local fairgrounds and everything from the order to the delivery was smooth. The quality of the spa seems great and we are happy with our purchase.

We researched various spas and we liked Master Spas' quality and price. We got a hot tub. Then we also did get a swim spa. It has the number of jets, cup holders, and the look that we wanted. So far, so good. I would recommend Master Spas.

My experience with Master Spas has been good. The tub is of good quality.