Consumer Complaints and Reviews
I purchased a Magic Chef wine cooler (model MCWBC77DZC) a little over 6 years ago. I had a problem with the cooler not cooling the wine to the preset temperature. I had a repairman come out only to tell me it was a coil problem and Magic Chef does not sell the part and the unit can't be repaired. The unit cost about $600. I called Magic Chef and spoke to customer service. They basically offered zero help and little empathy. I told the customer service person that it cost almost $100 a year for this product if I had to replace it now. She could really care less that I am forced to buy a new unit. If this is the attitude Magic Chef has toward its customers combined with poor quality I could not think of a reason why I or anyone else would purchase any of their products ever.
On 11/08/2014 I purchased a Magic Chef Wine and Beverage Center. Because our bar refrigerator had over 20 years of service and door came of hinges so I decided to purchase a newer more efficient unit. What a mistake that was. We plugged it in on 12/24/2014. Soon after I noticed that the lower zone was not keeping the temperature I had set on. On 4/13/12015 I placed a call to Magic Chef and explained the situation. They contacted a local refrigeration repair co. They came, saw the issues and ordered a new control board and was put in last week. Not even a week later the problem came back.
After researching the unit. Which I should have done before purchasing unit. Is the biggest POS that Magic Chef has sold the public. The unit is 5 months old, I think that Magic Chef is trying to expire the one year warranty that they give with unit. Also when I called customer service the person helping me was rude. I asked for the Supervisor and she stated that he was not available and gave me his voice mail. I do not expect a call from him since their customer relations is not very good. I recommend that if you are thinking in purchasing a unit from Magic Chef that you DON'T. My claim # with Magic Chef is **. It was purchased on 11/08/2014 At the Home Depot Store #2665 located at 1213 VFW Parkway, West Roxbury, MA Transaction Identifier [**].
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Magic Chef® has been offering homeowners kitchen appliances that are easy-to-use since 1929. They are a brand of MCA Corporation, and their wine and beverage coolers offer consumers a stylish way to entertain and store their canned and bottled beverages.
- Variety of products: Magic Chef has a variety of wine and beverage coolers, so wine and beverage enthusiasts are sure to find one that meets their needs. Their lineup includes dual wine and beverage coolers, countertop wine coolers, a portable beverage cooler and a keg cooler.
- Red and white presets: Magic Chef’s 50 bottle wine cooler features convenient preset options for red or white wines, so you can set your perfect temperature with one click of a button.
- Portable party cooler: Magic Chef’s portable party cooler is a great option for homeowners who frequently entertain and/or offices that frequently host events but don’t have a dedicated beverage refrigerator. It includes two storage baskets to hold bottles along with two foldout tabletops that can fit a bottle of wine and glasses.
- Where to buy: Find out where to buy your preferred Magic Chef wine or beverage cooler by looking on the product page. You will see which major retailer carries your cooler of choice.
- Warranty: Magic Chef’s wine coolers come with a standard one year limited warranty on parts and labor. Some of their models also include a five year parts-only warranty on compressors.
- Best for Magic Chef wine coolers are best for small home dwellers, offices and frequent entertainers.
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Magic Chef Wine Cooler Company Profile
- Company Name:
- Magic Chef Wine Cooler
- Year Founded:
- 940 N. Central Ave.
- Wood Dale
- Postal Code:
- United States