Magic Chef

Magic Chef

 3.2/5 (542 ratings)
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About Magic Chef

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Magic Chef Reviews

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Page 2 Reviews 10 - 40
Rated with 5 stars
Verified Reviewer
Original review: Feb. 1, 2021

I’ve had my stove/oven for over 31 years. It has operated properly for the duration. I’ve never had to have it service. The only thing that I would suggest is that the numbers on the dials be raised or etched on. After many washings the paint has worn off. I would recommend this product to others.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 31, 2021

If I were able to replace this junk I would (I rent). The knob is broken to the oven, so you never know what temp it is. An in-oven thermometer usually tells the temp, but it fluctuates often up and down and does not properly bake. The digital readout is broken and you never know the time. There is not 1 thing I can say nice about the oven. The stovetop is fine; it cooks as it should. For information purposes, this is a gas range.

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Rated with 5 stars
Verified Reviewer
Original review: Jan. 30, 2021

Was in my newly purchased home when I moved in. I had never had a Magic Chef range before now and I normally do not like gas ANYTHING, however, I Love and adore this white one. It's so clean, easy to clean, and fast cooking. I especially like that I can easily ascertain the instruction dials, very user friendly. Setting and preheating the oven is a breeze because with some ovens you can't really tell if it the clock dial or when the preset of off or has even started!! I can quickly cook my large turkey and pies. I also love that it's American made. I will most definitely look for another Magic Chef range if this one ever gives out or if I happen to relocate. I believe that last family used it for about 20 years, however, it doesn't look like it. I have never had to call for service or any kind of repairs. I definitely recommend this range!!! Happy Home!.

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Rated with 4 stars
Verified Reviewer
Original review: Jan. 29, 2021

The smaller than average size works for us, as we live in a small home. I like the ease it has with electronic keypad buttons to select temps and timers. Only issue I have is it doesn't seem to heat as high a temp as I set it for, I usually have to either cook longer or set temp higher. That is only complaint however.

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Rated with 5 stars
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Verified Reviewer
Original review: Oct. 2, 2020

So our fridge did break after 8 months and they don't have any service providers out here but their customer service is great. They will send out the fan and control board with instructions. I didn't have to wait 9 months as I did with LG being lied to by call centers and people overseas laughing at our situation. It was like a breath of fresh air. Even with it breaking faster than the LG unit I would always buy this product instead because they operated with ethics, honesty, and alacrity. You have to go through an experience with LG to fully appreciate the difference. Thank God there are still some good companies out there.

8 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: May 24, 2020

This is for the Magic Chef portable washer.. great price, great size for apartments. Purchased the washer and dryer for less than $400 at Walmart. Works really good, really quiet. Is good for a family of 4 or less.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 5, 2020

I thought I was buying a deep freezer, but I bought trash. I bought a Magic Chef deep/chest freezer from Home Depot. It worked for 1 year. Then the compressor died but the indicator lights on the unit still showed that it was working properly! As soon as the 1 year warranty expired it died shortly thereafter! Deep freezers are supposed to last between 8-10 years. Who would expect that this brand only lasts about 1 year! That seems to be the reason for the short warranty length, bc they know they are making complete trash.

When I reached out the manufacturer, I was initially told that I would have to have one of their service techs come to home to confirm that the unit did not work. Fine, I said. However, bc I do not live within 50 miles of their service center they would not send anyone! Nor would they reveal the location of the service centers so that I could decide whether to take or ship it to them for repair. So whether it was or was not within the warranty period, they would not fix it under the warranty bc I was more than 50 miles away from them. Ok, I said.

Next step. I was then told to fill out the online form and submit my receipt to order a part under the 5 year parts only warranty. Despite the full warranty being 1 year and parts warranty being 5 years, the site told me that my 1 year old unit was outside of the warranty and that I would have to pay for the part! What happened to the 5 year parts warranty? Apparently that was just a lie. I then tried to order the part without using the warranty and...wait for it...the part costs as much as the full unit!!!!

Magic Chef knows it's selling trash. That is why they have such short warranty periods and why their parts costs so much, bc they know it will give out and need service that they will not cover. I will never buy this brand ever again. I suggest that no one else buy it also. If you are going to spend the money, buy a reputable brand or at least the store brand so that it can be returned to the store within the warranty period! Magic Chef is a complete waste of money!!!! Do not buy Magic Chef!!!!

41 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 27, 2020

I purchased a Magic Chef deep freezer model HMCF7W2 from Home Depot. After 1 year and 2 months this freezer stopped working and left all my meat rotten. I called Magic Chef about this and they were no help. I'm so disappointed and will never buy anything from Magic Chef again. Wasted my money on this cheap piece of junk and bad customer service.

25 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 20, 2020

My dishwasher is used for miscellaneous items and used for storage, I have never tried to use it because I’m sure it would leak water, I’m sure this is the original dishwasher that came with the place.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 10, 2020

In summary, bought a mini fridge for my daughter going to college. Model number HMDR310SE. After 6 months, motor started making a constant loud noise. When I called into customer service I was told that to fix, my daughter would have to drop refrigerator off at a service location to be evaluated since there was no one who would do an on-site evaluation for that product. Crazy to think my daughter would have to haul her 4.4 Cu Ft fridge to her Honda Civic and strap it on the roof to get it there. Horrible product and even worse customer support. Biggest mistake ever!!!

18 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 20, 2019

PUrchased Magic Chef Mini Fridge  888--775-0202Model HVDR430SESerial #HD1608HVDR430SE05020 as a gift for my handicap son. It lasted 5 months to the day of purchase. Started smoking & almost caught fire. Thankfully my son smelled smoke and saw it start sparking from the back where the motor is located. Contacted original Home Depot store it was purchased from and showed my receipt. They stated I needed to contact Magic Chef. Contacted Magic Chef. Case #**. Emailed receipt & contacted them again, they stated never received. Will never buy anything Magic Chef makes again. They are a joke. Ended up throwing this piece of trash fridge out at the dump. Just wasted over $200 on nothing.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 26, 2019

Do not buy anything from Magic Chef! I bought a refrigerator from them and the second I brought it home it was making funny noises. I didn’t think much about it, just thought the compressor was loud. Fast forward 13 months and the refrigerator stop working completely! Their warranty is only for one year and they make you jump through a ton of hoops to get any parts. It costs more for the diagnosis and technician support than the stupid refrigerator did! I’m so unhappy with this company’s cheap products and lack of care for the consumer. I will NEVER buy anything from Magic Chef EVER again!

22 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 8, 2019

Hi. I purchased this deep chest freezer 3 years ago and it's completely stopped working. I called customer service to see if they will honor their product and not only were they rude but they want me to jump through all of these hoops to spend even more money and they back a 5 year warranty on the COMPRESSOR ONLY. So if it happens to not be the compressor they've just made me pay for labor and parts on something that shouldn't just be breaking within 3 years for no reason! So IRATE. I work hard for my money and I will not be spending 1 more cent on their products. CHEAP PRODUCTS AND TERRIBLE CUSTOMER APPRECIATION!!!

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 10, 2019

I bought the freezer several weeks ago. Thought we had made a mistake of leaving door open one or 2 times as the food was soft. Everything is still soft - chicken cutlets, steak, Ellios Pizza. What can I do?

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 22, 2019

This upright freezer was purchased for our clothes garage area by my father-in-law from Home Depot. The first day I did not plug it in. The second day I plugged it in and put it on the recommended setting. Went shopping loaded it with meats. Went back out a week later to pull something and all my meat so soft. So I threw away the meat which was a big waste of money. Unplug the freezer plugged it back in after day and it still never would freeze. I decided since the freezer is less than six months old and just sitting there not being used that I would call to get the company to honor their product.

The girl on the phone was very rude and said that because it is in the garage it Voided my warranty. Most people buy these small upright freezers so that they will have extra space and keep their freezers in the garage I have a refrigerator in my garage right now that works great. I would advise against a company that will treat you poorly when you call over a small freezer. I will push the freezer to the corner for the garbageman to pick up tomorrow and will never purchase a magic chef products again. Great customer service you have.

26 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 10, 2019

I'll keep this simple. 2 years ago, I purchased a deep freezer. A small one, from Home Depot. It has completely stopped working. The life expectancy for this APPLIANCE is approx 2 years?? Home Depot shouldn't carry the brand. And the Feds should explore putting them out of business for good. -- I wouldn't be so irate had it not been for two things:

1) I JUST bought this thing (I have other appliances much older, still operating appropriately).

2) ALL of these review mimicking my experience. If it we're just me, then maybe I bought a lemon. Reading all of these similar experiences, shows that this company has a HISTORY of shoddy work.

They shouldn't be allowed to take people's money in exchange for JUNK.. - RCB

28 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: June 10, 2019

This is definitely one purchase that I can truly say I got my money worth. I have never any type of problems whatsoever. I had it since my children were in elementary and I still have it. Best buy ever.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: May 1, 2019

Tried to get service for Warranty, went on chat, told me I had to fill a request out I did. Sent it e-mail and waited. Heard nothing in a week. Got on chat again and they could not find the form I filled out. I told her then give me my money back and they quit the chat. Freaking idiots, poorest equipment I have ever owned. Bought a leak detector and it was leaking to???? Turntable turns slowly or not at all to add to the piece of crap. Then I saw made in China explains it all. Went online to Home Depot where I bought it to file a complaint and heard nothing from Home Depot either. I will never ever buy a Magic Chef anything. Home Depot sells crap and I now go to Lowe's who you don't have to tell them what color underwear you are wearing to get a military discount. My thanks for serving 30 years protecting the USA. Magic Chef disgusting. Home Depot sells crap and does not stand behind it. Just a matter of time for the rest of the USA to wake the hell up.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2019

I bought a Wine and Beverage cooler side by side with separate control zones twenty two months ago and the temperature was 64 degrees and not cooling. I bought the extended 1 year warranty that I found out is no help to me since they can’t locate a service company for me. I got a service company to come out with $150 charge to tell me the compressor is bad. I called Magic Chef who told me they would send the compressor to a registered service company at no charge but I had to pay the labor and refrigerant which is hard for me to do since they had no list of service companies to share with me. RIDICULOUS! Poor customer service! Never buy another Magic Chef product!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 8, 2019

So I bought an apartment sized MAGIC CHEF refrigerator at Home Depot... IN the first week I had it, the dial Knob in the freezer part broke off completely. I only turned it like twice. Two years later now the refrigerator is dead as a doornail. In fact a doornail has more life in it... I called them to say help me. They said my warranty was no longer valid, but they would mail me a compressor, and I would have to pay someone to put it on... WOW HOW SAD THAT MY 1985 KENMORE REFRIGERATOR THAT I ACCIDENTALLY MELTED A CANDLE WAX ALL OVER THE BACK GRILL IS WHAT IS SAVING ME RIGHT NOW... Thank you for nothing Magic Chef. I would rather rent a man with an ice cube in his mouth to blow on my cold groceries. I hope if I ever see a Magic Chef anything, I can get a hammer and beat it up. Yours truly, a very unsatisfied customer.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 31, 2018

I've had this cooler for about 1 1/2 and suddenly stopped cooling. Of course I'm past my 1 yr warranty but I have a 5 year compressor coverage. I paid $55 to get it inspected and they want to charge $350 for labor??? That's what I paid for it! I asked if they can send me the compressor. I will have someone else do it and Magic Chef Warranty department will NOT mail it to me. NEVER NEVER NEVER going to purchase another Magic Chef Appliance.

9 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Oct. 3, 2018

I have recently purchased your countertop ice maker. Though it does produce ice quickly, it is the noisiest machine in my house. I enjoy living in my camper, and this product is exactly what I need due to only having a very small fridge and freezer. My major complaint is that it is very noisy. You can hear motors running and pumps running. Sometimes they're so loud, I'll have to turn up my tv. The product is great but sure could use some improvements.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 20, 2018

After plugging this product in and ensuring that the thermostat/temperature was at middle to high level, we loaded food. We heard it turn on and felt a bit of cold. So, we assumed all was good. NOT! The refrigerator would run for a second or two and then turn off. We did not know this until the next morning when we opened it and all of our food went bad and had to be thrown out. When I contacted the company asking if we could get compensated for the loss of food, I was told no. When I asked if we could get compensated for gas for having to return the product, I was told no. The company had the nerve to say that it would fix the refrigerator under the product warranty to save us gas to bring it back to the store. NOT ONCE DID THE COMPANY REPRESENTATIVE EVEN SAY "SORRY", and we had several emails. I will never purchase a Magic Chef product again.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 12, 2018

DO NOT BUY this product (Magic Chef Dual Zone Wine and Beverage Center). I bought 1.5 years ago from Home Depot. It stopped cooling... the temperature would go up a degree every day. When calling Home Depot, they said the manufacturer warranty of one year expired, but the five year compressor warranty was good. After being referred to their repair center, I was basically told this unit is not worth the repair because the repairs (labor) would exceed the cost to replace the unit. We are now out of pocket $500 and having to purchase a new one (which by the way is hard to get a unit to fit in the undercounter/cabinet specs that this one has). Even more unbelievable, is after all the negative reviews I am now seeing, Home Depot continues to carry this product.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 10, 2018

Great apt. size frig. 24W X 24D. No ugly back coils. 10CF Holds lots of food in freezer and in frig part. GLASS shelves. 2 plastic veggie drawers at the bottom. Good shelves on door. Deep enough for 2 gallon cartons. STAR energy saver.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 2, 2018

I've had my freezer for several years. It's the best appliance I've ever owned. We've never had to have it serviced not once. The downside for me it's too large for us now the boys are grown and I haven't found one like it smaller. But we love this freezer.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 30, 2018

My freezer in my refrigerator just was not large enough to accommodate extra food that I needed to freeze. I saw that the Magic Chef was on sale at Home Depot for $99.00 so I went and purchased it. It is not very large but just large enough to freeze extra food that I might need to make ahead for Thanksgiving, Christmas, etc. when I have extra company. I have had the freezer for 1 year and it has never given me any problems.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 14, 2018

We purchased a Magic Chef 8.8 CU. FT. Upright Freezer (MCUF88W) about three years ago. It stopped working. With my limited knowledge of electronics I suspected the compressor went bad. I was happy to see that the compressor was under a 5-year (parts only) warranty. Now the problem. They can only send the part to a licensed appliance repair professional. I understand that based on the refrigerant handling and tools required to replace the part. I spoke with a local repair company and they refused to give me an estimate for the labor until they confirmed it was the compressor. Against my better judgment, I scheduled a service call for $70. It turned out to be the compressor and I was quoted $505.68 for labor to replace the compressor. I only paid $300 for the freezer in the first place. I will also be writing a review of the appliance repair company.

The 5-year compressor warranty is only a tool to make the consumer feel like they have some sort of protection. It is impossible to replace the part for less cost than buying a brand new freezer. I spoke with customer service about this issue and they were incredibly unsympathetic and rude, basically telling me "sorry for your luck". I made some mistakes in this process, like scheduling the service call and not purchasing the retail stores extended warranty, but I will not be buying another Magic Chef product based on my experience.

10 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: March 27, 2018

I ordered a Magic Chef portable ice cube maker, and I have had it about 3 and 1/2 months. But, alas, it has gone belly up. I ordered it from Fingerhut, and they do not take returns, and referred me to Magic Chef. Whereupon they told me I had to go back to the seller, Fingerhut. The great run-around. So, I'm out $232.97, and I refuse to pay. Does anyone know any recourse I have?

14 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 11, 2018

Wine and beverage center MCWBC77DZC - I was not happy with the way Magic Chef handled this whole situation. This is the poorest customer service I have ever received from your employees and upper management all the way to the supervisor. This is The most dysfunctional Organization this Company could give to Consumer. Even if you hire outside contractors you are solely responsible for their actions as well as anybody else’s actions. It all reflects back to your company in this warranty and you need to hold someone accountable. That is the problem with Companies these days. No one has the backbone to tell the truth about how customer service is And if you do tell the truth. Does the company even doing about it.

My experience “no.” I feel your warranty is as good as the piece of paper it was written on. Be truthful and just tell the consumer you don’t have a Warranty. My opinion you need to restructure your whole warranty department. For the Poor management skills. And you need to look into updating and being more involved on contractors and making them communicate with the customer. You tell someone 9 am to 5:00 pm. That is not Considered a appointment that is hours of operation or Service. Definition of an appointment is a arrangement to meet someone at a particular time and place. In conclusion I am not satisfied of your product and I question if you really care about what you are selling to the consumer. This situation was never resolved. Totally unsatisfied customer.

6 people found this review helpful
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Magic Chef Company Information

Company Name:
Magic Chef
Website:
mcappliance.com