Consumer Complaints and Reviews
Bought a Black & Decker toaster and it had a one foot cord. Had to move everything to make toast. Recently bought a B & D can opener. Worked for one month and now doesn't work at all. Gave the toaster to charity and threw the can opener away. Will NEVER buy another Black & Decker brand appliance or tool!!!
Timer did not turn off heating element. Entire unit in flames and smoke. This unit should be recalled. After seeing all the complaints, why hasn't the company done something?
The Black & Decker oven toaster model #TO1675B has a defect on the timer knob. You have to stand in front of the oven toaster and shut it off manually. The timer button has never worked properly. If you turn away for a minute it will burn the food since it doesn't turn off. You hear the timer clicking and won't stop. This is a problem which can cause a fire hazard. This item should be recalled. It's dangerous.
I should have returned it! I have had this toaster over for one year. This model TO 1332 BD has "EvenToast" technology which I have found to mean it burns even toast. Even setting the toast timer below the medium setting it burns the toast. It must be watched constantly. When it does toast, it is not even. The side of the bread that is near the back always browns quicker and deeper than the front. If these were being given away free I still would not take one. We also made the mistake of purchasing a B&D coffee maker. It has a gray LED screen with black letters so it cannot be read unless you are directly in front of it. NO MORE BLACK AND DECKER for me. A once great company has lost its reputation.
I turned on the toaster oven and everything sounded normal. Then a few minutes later a loud explosion happened where all of the glass on the door and the door handle violently exploded outward. I immediately unplugged it but this is a seriously dangerous product. I didn't even know it was possible for a toaster oven to explode. This product is dangerous and should be recalled.
How do I know I can trust these reviews about Black and Decker?
- 634,774 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Black & Decker convection oven 3073283 - This oven worked well for perhaps a couple years then started cooking foods irregularly. It would heat then stop heating not cooking per the settings I entered. Then it decided to not stop heating at all and refused to shut off at all. I had to unplug the oven to stop it as it was heating/burning hot and neither the off button or any other setting I pushed would work to stop the oven or reset it. I am worried that this appliance will end up burning down someone's house while unattended. To the trash it will go and I will not replace it. Standard oven is the safest bet.
Convection 12" Pizza Toaster Oven # 3073283 - The buttons on the control panel unit were not responding properly as I needed to hold them down for a prolonged period of time before they would register the requested option. The unit was blowing the circuit breaker in my house. The unit also caught on fire when trying to toast 2 English muffins. The rear heating element bar on the bottom caught fire in the middle and I burned my right arm while putting out the fire. Clearly the unit has electrical problems and should be recalled for safety reasons.
I read comments about toaster oven only does one side of bread, but thought.... maybe it's a operator problem as surely a TOASTER Oven would DO toast properly. I was wrong. It does ONLY toast on one side. Now the comments read "I called B&D and their response was to turn the bread over half way through." Duh. Even worse, now I see comments about explosions and fires. I don't think I want to use this device. B&D offers to replace those units. Duh, why would I want another one?
We purchased the toaster oven at Lowe's. Every time we use it smoke bellows out of it.
I have never felt comfortable using a toaster oven. I have had this oven for about 1 year. I didn't feel like heating up my big range oven so I started to heat some pre-made corn tortilla taco shells in the toaster oven. After about 4 minutes I noticed there was a fire in the oven. I had to unplug, and with towels carried it to the bathtub where I had to spray with water. My 2 nearest smoke detectors were going full blast but I had to continue to spray the fire out. Needless to say it will be thrown out unless Black and Decker will reimburse my purchase. I have never liked Black and Decker due to poor quality. I had a car vacuum that never worked well, but never had anything like this fire happen. I was trying to save money by purchasing it, but now I will look online at consumer reports to look at safety issues.
I received Black and Decker TRO480BS toaster oven as gift. With moderate use (toasting muffins, fish sticks, etc.), toaster one day "began" catching fire with smoke exiting from behind switch panel on front side of panel. Tried to turn-off via timer knob on front panel, but to no avail. I had to unplug. I was fortunate that my "sub-conscious" had told me to check my toasting "early", otherwise, I feel confident the toaster would have ignited and set my house on fire. Toaster was less than 2 years old!
This product is horrible and I can't believe it is still on the market. I purchased a Black and Decker Toaster Oven from Big Lots. I've used it about 7 times. It has caught on fire, not once, but twice!! The first time it happened, I thought that it occurred because there was too much grease. Cleaned my oven thoroughly and then it happened again! Thank God I was home and noticed the smoke. I unplugged it immediately. Why is this toaster oven not recalled? This is unacceptable.
I put pita bread in the toaster oven to warm up. Went into my garage next to my kitchen to get something out of our freezer. Heard a huge bang. Two of my three large dogs screamed while the third one went running with her tail between her legs into the garage with me. I ran into the house only to see two of my dogs covered in hot, broken tempered glass. I quickly brushed them off and saw that the toaster oven door literally exploded! The glass that wasn't on the dogs, was all over the floor and the toaster was still going. I unplugged it and was trying to see what happened.
The actual door blew to the other side of the kitchen and landed on the floor. Since I have dogs, I swept up the glass but took pictures of the toaster and what is left of the door. I plan on contacting Black & Decker tomorrow since they are closed now. This is not a heavily used toaster so I have no clue what happened. I'm glad the glass was tempered or I hate to think what would have happened to my dogs.
I put one corn tortilla in the toaster oven, for a few minutes on timer. I turned myself to wash my hands. When I looked over at the toaster oven, there was smoke coming out. I quickly ran over and unplugged it. It was on fire. Luckily I was there and I can unplug it out immediately. This is the second time that this issue happen with a different mode... last time was a piece of bread. In less than a minute this oven was on fire. Definitively this product is a fire hazard and should not be on the market. Black & Decker should decide something about this products.
I have had numerous Black and Decker products over the years and never had any serious problems, till tonight and I am very concerned. My stainless toaster oven (Model # CTO 4500S Type 2) door literally exploded violently. Thank God my son and I were in the next room. What a noise, startled us both badly. The entire glass door exploded while heating up dinner, sent glass across the kitchen, even on the counter top six feet away. It was on 300 for maybe 6 minutes when it exploded. Had we been in the kitchen when it exploded we both would have needed medical treatment. I am going to contact Black and Decker. Really not to sure I will purchase another of their toaster ovens. I consider this toaster oven a dangerous product that should be recalled. Don't have a receipt anymore but oven is about 8 months old. Have pics though.
This is my second toaster from this company. On first one the lever switch (which holds toast down) broke within a year. Same has happened to second toaster. Will NOT buy from Black and Decker again.
I purchased a Black & Decker toaster oven, $40 - but on sale for $20, and now I understand why. I got it home and put HALF an English muffin inside. After about 5 minutes, I checked and saw no change to it, then turned the heat up. In about 1 minute, I smelled a horrific burnt metal smell and the outside was as hot as a cattle prod. Taking it back tomorrow. Black & Decker, never again!
The timer for both the toast and bake unit has stopped working and has resulted in burned food and is a fire hazard.
Had the model B&D TRO480BS Countertop Oven for 2 weeks and on 10/8/14 used it to toast English Muffin and all of sudden the glass door exploded into pieces. Lucky my spouse was not near the toaster oven when this happened. I contacted B&D Customer Care. They would either send me an exact replacement or refund. Surprise there was no recall on the unit and that they still continue selling the same model. I took the refund but will not buy B&D.
Just bought this toaster yesterday at Kohl's $59.99 (not cheap). I used it for the first time the following morning and the left side does not stay down!!! Very disappointed and returning it immediately. Bought it because of style and name! Again, what a disappointment!!
The Temperature guide with clear water washed off. I called the co. and was told to send the plug to the oven and they would send me another oven which they did. It has worked OK until a couple days ago. I turned it on and heavy smoke was coming from the oven. I IMMEDIATELY UNPLUGGED THE OVEN so I thought to myself maybe there was a spot of grease to cause the smoke, so a COUPLE DAYS LATER, I plugged it up again - same problem. I'm very fortunate that my kitchen didn't catch on fire, so this oven is going to the DUMPSTER.... YOU WOULD THINK THAT BLACK & DECKER WOULD CORRECT THESE DANGEROUS PROBLEMS......
We were preheating the oven (which we have only used on 3 occasions) when suddenly the door exploded off - glass was shattered all over. Thank goodness no one was in front of it or there would have been serious damage. I have tried looking if there is an actual recall & where can I find out.
I put two corn tortillas in the toaster oven, for a few minutes on timer. I poured myself a glass of juice and when I looked over at the toaster oven, there was smoke coming out. I quickly ran over and unplugged it. It was on fire. Luckily my dad was there and he put it out. The whole house was filled with smoke, fire alarms were going off. This product is a fire hazard and should not be on the market. I don't even want to think what would have happened if my dad and I were not there. In just over a minute this oven was on fire. It is scary and dangerous.
This pathetic excuse of a product almost set my house on fire. My partner had a tortilla she was heating up. Not a minute later flames were shooting out. We have had this damn thing for a month. Black and Decker should be ashamed putting their name on a product that could easily ruin someone's life.
B&d convection oven - WTF no insulation between inner and outer layer. In fact I think it's a single sheet of thin steel. Now I have to take time to return it. Is black and decker still an American company? Time to drop a line to CPB. I wonder when the first major lawsuit will be coming their way. Get ready b&d
Black & decker 4 slice toaster oven model T01322sbd - After one month, the timer switch will only work in the stay on position. I have had the same model for years and gave it to my daughter. Although this one looks the same as the old one, the quality is far less.
I bought a B&D toaster oven 3 days ago; used it for 5 min to warm a tortilla. After I turned it off, I saw there was fire inside the oven. Few minutes later, the glass door shattered and the door handle came off. There was glass all over my kitchen. Thankfully, I was home today. I am wondering what would have happened if I had used the machine and turned it off and left the house. Our house would have been on fire. I purchased the oven from Sears. I called them to complain... they didn't care. They asked me to bring it back and they will refund my money. Seeing the number of similar complaints on this site, I am wondering why the product is still on the market.
I recently purchased a Black and Decker Toaster oven from Bed Bath and Beyond. I have been using it for only a few weeks. I cooked a frozen pizza in the oven and as the pizza was cooking the glass door shattered on its own and the handle separated completely from the door. The temp was turned to 425 and it was on for 25 minutes. I then read through some reviews and found that this has happened to other customers! What gives?! What should I do?
Black & Decker Toast-R-Oven Company Profile
- Company Name:
- Black and Decker