Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,051,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
All of my knives rusted less than 2 months after purchase. One of the handles of my knives actually broke off. A few knives were so bad, they had to be thrown away. My last knife set lasted for 12 years. We moved into a new house so I wanted new stuff. Oster, AKA, Newell Brands, AKA Gibson is a very confusing company. The knives I bought say "Oster", however when you call, the voicemail states it's a "Newell Brand" company. Then if you fill out their "Contact us" form, I was told it was a part of the Gibson company.
I have been trying to contact this company for months. No one answers the phone - their message states their communication is limited because of covid, however 7 months later, no one has ever returned my call. Even the email correspondence back after completing the form states I need to contact Gibson Brands however that number routes me right back to Oster...where I get NO answer or call back. I've emailed several times after that and never received any new correspondence besides the person on the other side stating I need to contact Gibson! I received a follow up call in January and was told my issue would be escalated....needless to say I was never contacted. They even had the gall to send me a survey after that call! It's a terrible product and HORRENDOUS customer service. I want my money back. I wouldn't even take a replacement set.
I really wanted to like this thing. But right out of the box there were problems...design flaws mostly. The way the handle is attached to the glass door you have to be really careful not to burn yourself. Next issue is the cooking. It is supposed to be convection, so you would think it would cook evenly. It does not. Toast is brown on one side and not on the other and things in the back will burn while stuff in the front is uncooked. The racks don't adjust into useable spacing and there is no crumb tray or trap door, so cleaning is a chore.
But the biggest issue I have is that it has now started turning itself on. This model has rotary controls. To turn it on time cook you have to go past the 10 minute mark to the right and then back to your desired time, or turning to the left sets it to "always on". Except that now instead of turning off when it gets to zero time it keeps going over to always on. Even if you make sure you turned it to zero it will still keep ticking and heating.
I've contacted Oster to advise them of their dangerous issue, but will not be replacing with a like model. I don't trust this thing and frankly it doesn't have enough redeeming qualities for me to want to give it a second chance. I feel compelled to share my experience since this could have easily caused a fire. If I hadn't come home when I did I have no doubt that it would have started a fire in my kitchen.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Purchased from Target, brought it home, open the box. There were big chunks of a mammal busted all over it. The part that inserts into the base was bent. Did not fit properly. Took it back to Target the same day. Exchanged it for a second one identical to the first. Got it home. Same issues only this one also had what looked to be insulation coming out of all the cracks in it. Took it back the following day and got a third. Brought it home. Same problem. This is not a Target issue. This is an Oster issue. Target's whole shipment seems to be damaged.
I called customer service. They wanted me to mail the product back to them. Of course they would pay for shipping but that doesn't fix the problem that I have with wanting it for Thanksgiving so I let the representative know that I would take it back to Target, get a full refund and that I would never recommend any of their products to anybody. Highly dissatisfied not to mention the time it took and the gas did it took to return it all three times and also I live in an upstairs apartment. These are very heavy. Just overall disappointed.
I purchased hand blender of Oster with protection plan from Walmart. A part of hand blender broke within 3-4 months. Because of their warranty I can not claim it on my protection plan. Walmart, insurance company asking me to contact oster as it’s in manufacturer’s warranty. But to contact Oster for this is next to impossible. None of their customer service numbers are working. Online customer forum is also not accessible. They only know to sell products to customer. Service available after that even though your device is defective next day after purchase. Not reliable brand.
I purchased an Extra Large Countertop Convection Oven (Model TSSTTVXLDG-003) on 4/11/20 from Walmart. The oven itself works well however the oven did not come with a 2nd rack as displayed on the box, in the User Manual, or the online description. The box also shows a glass baking dish which leads one to believe that it is also included since the box does not say "not included". The sealed box included the other parts which included the crumb tray, baking pan, and broiler rack that the baking pan slides into.
I called Oster and requested the missing rack. Customer service was horrible. After an hour of providing my detailed shopping experience on the day I purchased the oven, giving the CSR the model number, and even the number on the unit plug she still wanted me to email her a picture of the oven and the plug showing the numbers! When she noticed my frustration, she agreed to send me the missing rack. I received it, however it was flimsy and measured 12-3/4". My broiler rack measured 15-1/2" wide. So I called again explaining the entire situation. She apologized for the inconvenience and emailed me 2 drawings; 1 of the pan and 1 of the rack. I told her that the rack is what I needed. I asked her what the measurement of the rack was and she said 13 inches. I told her not to send that to me as it is the same as what was already sent.
So her suggestion was to bring it back to Walmart and when Oster received it, they would send a replacement. I no longer have the large box the oven came in and what do I do in the meantime without the oven? She again apologized and I informed her that I would be filing a review of the horrible experience and that I would never purchase another Oster product.
The oven was working well. After 2 years it is not heard although when I turn it on the power light is on but NO heat. I contacted the company and sent them the picture of oven and plug and numbers on the oven and the box model sticker on it with the numbers but I didn’t find the receipt so they gave me numbers of repair services. I called them but they also wanted the receipt???? I contact the company again. They said without the receipt we cannot do anything and even though it’s already passed 2 years so it passed the warranty period. I want to fix it or send me parts and I will fix it. But they didn’t help me.
I bought a New Oster EG034AL7-X1. It was 10 months old. The Microwave I bought was working okay up to about two months ago when it started sparking inside up near the Broiler feature. It didn't do it all the time but gotten worse until now it does it all the time. I called the number located on the back and the person I spoke to said that I'm not to use it because of this product malfunction. That they will send me something in the mail and to send them pictures and a copy of the receipt. The microwave is still at New in Box condition w/o a scratch on it, all I want is to have it replaced with the same one. I liked my Microwave and the features it offered, I haven't seen another like it which was the selling point of my purchase.
I don't want my money back, just what I bought less than a year ago to be replaced. They made no effort to resolve my issue based on my circumstances. If they can't work matters out on their defective and dangerous product that is still under warranty...then they shouldn't be in business selling products that aren't consumer friendly.
Purchased an Oster toaster oven in March 2016 that came with a five year warranty., Which they are refusing to honor! Oster extra large Toaster Oven. Order Number: **. Model TSSTTVDGXL. Toaster does not heat properly Oster would not publish this review on their website citing it did not meet their criteria, meaning I would have low confidence that they list all negative reviews. Customer service is beyond rude!
Toaster/convection oven TSSTTVXXLL timer issue. We have owned 2 of this model (TSSTTVXXLL bought in Sam's Club) toaster/convection oven with the same timer shut off failure. The unit (approx. 1 1/2 to 2 years old) will shut off as it approaches the "O" setting and the keeps going and turns itself back on (stay on position which we never use). Thank god my wife noticed this before we left for the day. I spoke to a customer service rep and she appeared to be unmoved by our problem. I don't know maybe that's just S.O.P. I find it hard to believe that there is not a recall on this item as this seems dangerous to me. We will never buy another Oster or Jarden consumer product again considering we do own quite a few currently. Also Oster would not publish this review on their website citing it did not meet their criteria, meaning I would have low confidence that they list all negative reviews.
Updated 01/26/2020: This is an update to my Nov 26 2019 review. Customer service finally decided a refund would be acceptable but I had to package up the product and send it to their processing facility which is only about an hour from me. Fortunately they covered the cost of postage by sending me through email a prepaid return postage slip, which they actually sent me 3 times because the first 2 times did not work..yet another simple thing that didn't go smoothly.
I did end up sending the kettle back and they finally sent me a refund check, but it wasn't until after I cashed it (late last week) that I realized it was for the pre-tax amount, not the full amount I paid for the kettle which included 13% tax. I emailed them this morning making them aware of this and am waiting for their reply. The nightmare of dealing with this company for a simple kettle return sadly continues.
Original review: I bought the white Rose Gold Tone 1.7L Kettle in May 2019, so only about 6 months ago. A few months after we purchased it, we also purchased the matching 4 slice toaster, both from The Bay. Almost 5 weeks ago the kettle stopped heating on its own before the water was boiled. We dealt with it for a little over a week before I reached out to Oster Canada about the problem. That was Nov 5. My phone call the first time lasted about 35 minutes, 25 of which was spent waiting to speak with someone. The other 10 was spent trying to resolve the issue with the kettle.
The company rep whom I was speaking with had suggested I try a couple of things to see if the kettle could get going again, like changing receptacles, and call him back the next day to to see if his suggestions worked. I assured him it wasn't the receptacle and I wasn't about to spend another 35 mins waiting on the phone again the next day, going through the same thing I just did, and I also didn't spend what I spent on a kettle only to fidget with it to see if I can get it going again before the warranty is even expired...that isn't my job and that isn't what I spent the money for only 6 months earlier.
So we ended up going through the motions of what he requires from me to process my warranty claim and send me a new kettle. He told me he'd email me their requirements, which he did the same day. In his email, he apologized for the inconvenience and assured me as soon as they receive the information, "We will proceed to the next step right away". I emailed him back that same evening with everything he asked for, receipt, model numbers, etc. I wait for a reply confirming the information is sufficient but nothing came.
Exactly 7 days after that exchange, I send an email asking for confirmation that they received my previous email and that they're processing the replacement. No reply so a couple of days after that, I called them to follow up. The company rep I was speaking to the second time I called was not the same the first time and who emailed me the list of requirements. She saw my emails to the first rep but confirmed to me nothing had been done with my information at all since I sent it 10 days prior. It hadn't been reviewed let alone processed. So my info sat in their email for 10 days before any action was taken, and the action was only taken because I called to check the status. She apologized several times for that which I appreciated. This time the phone call lasted 45 minutes, 30 of which I waited to speak with her.
During this call, she acknowledged they received my email and information but she kept asking me things that were included in my email response to the first rep, like shipping address for the new product, date of purchase, things like that, which frustrated me because here I am repeating what I included in the original email, wasting time, which if they had read, wouldn't need to ask these questions. She apologized for that as well.
Finally we get to the point where she is ready to order a new same kettle I was calling about. Perfect, except they have 3,000 of them in a warehouse but she couldn't complete the order for some reason. Her computer/system wasn't letting her. So she offered a different kettle from their website. I told her I didn't like it, I wanted the one I originally bought because I liked the style much more and it matched the Oster toaster we bought. She said she needed a couple of days to see if they can still order that one, which I gave her until Monday. This call took place on Friday. She said she'd call or email me back for sure on Monday to let me know about my replacement, which she did email me. She said that they still can't process the original order and need more time to figure out if they can or not and once again suggested I just take the non-matching stainless replacement.
I asked if I can get a refund so I can go back to the Bay and buy the same kettle (The Bay had stock of it), which she said I can, but I have to ship the product to my local warehouse, at my cost, and wait 10-15 days for it to be processed after they receive it. Not an option, so I told her to just go ahead and process the non-matching replacement. That is the last correspondence I've had and am waiting to hear back. That was almost a week ago and she hasn't replied and I haven't heard anything about the replacement.
The second rep was definitely better and more service oriented than the first one so I appreciated her effort. Any complaints I had were not directed at her but to the company and I told her that so she wouldn't take it personally. However it's been nearly a week since my last email to her but she hasn't written back for some reason, so I'm not sure if she is that different than the first rep.
Bottom line is it's been a frustrating experience trying to get a replacement for the one I bought only 6 months ago, 3,000 of the same kettle are apparently sitting in a warehouse somewhere but they can't seem to order just ONE for an unknown reason. I will never buy another Oster product again, mainly because of the customer service, not the faulty product.
I tried writing this review on their website but after reviewing my review, they rejected it and wouldn't post it. Can you believe that?? I'd review Oster and their kettle 0 stars if possible but I had to click something so I picked a 1 which is too generous. Take from that (really long) review what you will but that was my experience, which isn't complete as of this review unfortunately, so I hope things go smoothly from now until I receive a new kettle, whichever one it ends up being, if one at all.
Oster author review by Rosemary Avance, Ph.D.
Oster is an American manufacturing company that specializes in small appliances. It was founded in 1924 and bought the Stevens Electric Company in 1946, which had received a patent for a food blender. The Oster brand has since been acquired by Sunbeam. Today Oster is known for a wide variety of kitchen appliances, including roaster ovens, blenders, toasters, rice cookers and more. Oster is the top selling blender brand in America.
Versa® Pro® Series Blender: This 1400W blender features three smoothie cups and two mini storage jars in addition to its 8 cup blending jar. It comes with a limited seven-year warranty and costs about $300.
Blend-N-Go® MyBlend® Personal Blender: This mini blender is ideal for individual shakes and smoothies. The blender jar doubles as a serving bottle. It is available in several colors and retails for about $25.
Classic Series Blender PLUS Food Chopper: This 700W blender doubles as a food processor. Use the S-blade and 3 cup jar to chop fruits and vegetables, or use the four point blade and six cup jar to mix smoothies, shakes and more. It sells for about $40.
DURALAST™ All Metal Drive: Most Oster blenders have a special metal-to-metal motor that Oster guarantees for up to ten years. Oster says this motor will blend 10,000 smoothies.
Online resource: Oster offers instruction manuals, helpful tips, recipes and frequently asked questions on its website. If you can’t find the information you need, you can submit a question and get an answer from customer service.
Oster Appliances Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.