Lowe's Home Improvement Reviews

One of the worst experiences; ordered about $300 worth of tools/supplies for same day delivery. Placed order well before cutoff time. Get text message order received. Get another message ready for delivery. Waited for delivery confirmation. Did not receive. Went online to see what was going on, scheduled delivery for the next day. Well, there was not going to be anyone home the following day, hence why I needed same day delivery, that I paid extra for. No explanation as to why. So, I had to go through pulling teeth to just cancel the order. If I wanted it next day or after I would have gone to the store myself. Will have to take business elsewhere.

Lowe's is fine for small stuff but so is a local hardware store but for expensive jobs avoid them completely b/c if an error is made no manager or customer service will not be helpful and are very rude.

Will not buy from Lowe’s again. They, Lowe’s, had deal, you buy a front door for about $150 or so and installation is free. Just put down $35 which will be refunded after installation. According to Lowe’s the installation will be about $100-150. OK, I agreed to have someone come by and give me an estimate for installation. Days later a nice young man came by and looked at the front door, made a few notes and told me that the installation would be $350. I decided that was too much more than the $100-150 that was offered at the in-store advertisement. I declined. I went back to the Lowe’s store and requested my $35 back. The department manager said, the deal was only to get my refund when I purchased the door and installation. The way I see it, I paid Lowe’s $35 and got nothing for it. Lowe’s blows.

Do not buy a gas stove and have it delivered by them, the people who deliver don't know how to hook them up, had to have another company come out and hook it up, the company that came out had it connected correctly and was gone 15 minutes later, he said he just left another house that had the same issue, Lowe's needs to hire people that know how to do the job correctly.

I went into my McMinnville, TN Lowe’s for a new entry door knob. I asked a young man at the return desk for assistance and told me ok. Where I was waiting I could see him. Watched several employees walking around him for 10 minutes and no one came to help. I told him “That’s ok, I’ll take my business to Ace” and I’ll continue to go there from now on! Before I got out the exit door, I got offered help. Not Now that I’ve been waiting for so long. I’m definitely not a happy customer. I would leave -5 stars if I could. This isn’t the first time this has happened to me or others.

On May 3 2023 I signed a contract for a fence installation. The contract said the fence would be installed by July 17 2023. As July came around, I began calling Lowe's customer service to see when the fence would be installed. Nobody could give me direct answers. I would be given a date and then no scheduling happened. This process repeated over and over. Then I was told that my fence would be delayed because someone forgot to order certain material for the fence. Long story short, contract was signed in May, fence was not completed until August 2023. Now if you go to cancel this (due to them being out of contract) you are told that you will lose 20% of the money you put down. So after 4 months of waiting, I ask for a discount. They gave me $100 back (what a joke). The contractors that did the fence gave us a broken handle on the fence, and said they would be back the next day to fix it. They never came back.

Purchased a shed from them, they farm out the work to a completely unethical business who did not honor their commitment to address large issue. Lowe's customer service will not help you and expect you to resolve issues with their subcontractors. The absolute worst customer service and will never buy anything from Lowe's ever again.

I ordered 20 gallons of paint online. I could not select the color online that we wanted so I ordered the 4 5 gallon buckets to ensure we the paint was available because we had issues finding 20 gallons at other stores. When we went to pick up the paint and notified the employee that we needed to have several of the buckets tinted, we were forced to cancel the order because the manager and representative could not figure out how to add color to paint after it was purchased. (This is something that I have done at Home Depot many times for clients once they pick their color after I ordered the paint).

Buyer beware! This is strictly a Lowe’s customer service review, not a product review. I purchased a suite of kitchen appliances. The double oven arrived with one of the doors canted so it appears slightly crooked. We paid to have our old oven removed so we decided to keep the damaged oven & call for a replacement so that we wouldn’t be without an oven. The replacement arrived 10 days later and had multiple dents so we rejected the delivery based on the recommendation of the delivery driver & the warehouse customer service agent on the phone at time of delivery.

Went to buy a refrigerator and they had it off where if you opened up a low credit card you received 20% off up to $100.. To determine some conditions, my refrigerator should’ve been an additional 20% off. Applied for the card, was accepted and received the discount code for the 20% off, went to apply it and it would not let me use it on that refrigerator. It would not explain why.. I think the 20% off if you apply for a credit card is a scam just to get you to apply for a credit card so my credit rating takes a hit and I don’t get the discount. Never shop Lowe’s again

Lowe's Hardware Associate tried to sell a Badly damaged DeWalt Drill box. Insisted on selling it and then regretfully got another drill. Then he said, "Well you have to pay for it now before shopping." Apparently, it's the store policy to walk caged locked items up to be held for customer. I went ahead and made the purchase. I've spent hundreds and thousands of dollars with Lowe's and never been treated so poorly. The lines are long lately they have been short-staffed. The self-checkout is a nightmare. The bathrooms are mostly dirty.

Would not recommend using Lowes and definitely not use lowes credit, because you have the best credit in the world, but if you have their credit and don't use it for a little while, they will close your account for no reason which cause your credit to take a hit

I had a wonderful experience. Sarah in lawn and garden was extremely helpful and went out of way to help me get the product I wanted. I would recommend everyone to go see her. I was also helped by John in lawn and garden. He Was a huge help showing me how to use the lawnmower.

Updated on 06/27/2024: I have been trying to get answers on my "in stock flooring". I was told last week, they had 1 box to get at State College store. A manager was getting it Monday or Tuesday. He never did get it till Wed. I was told someone would call me on the 27th. No one ever did. I am given excuse after excuse. Not only did it take 3 days to put my order in. But now we are 10 days in. Nobody communicates at all. They have poor management at Lewistown PA. Store. And whoever it is that I message through Facebook. Just feeds you a line of crap. I have been called a moron by their installation support team. When I called the very first time to find out what is going on. There is a 200.00 discrepancy in my contract paperwork and paperwork they emailed my husband. I was supposed to get a call in regards to that. Never did.

I purchased a Kobalt ratchet screw driver set and says hassle free lifetime warranty. That's a joke. I have went into the store and didn’t get anywhere because I didn’t have the receipt. I contacted kobalt themselves and all they do is give you a reference number and tell you to go to the store again. Just to not let me return it again! I don't live close to the store and it’s definitely not hassle free and cost more in gas than the took. Side note I learned not to buy kobalt and learned to shop at Home depot now.

If you want to see what ZERO customer service looks like - shop at Lowe's Westminster. They literally are not even bad - just NONE. *****CAUTION**** - Do not buy anything that has to be installed, has motors or things that can break, don't ask any questions of associates, don't go here if you need help loading anything, etc...

Have to keep in mind they sub contract work. after carpet install notified installers, wanted to keep surplus of new carpet and old, contractors took all items back even took metal strip out of my garage. called Lowes and local police, made report, company contacted me to return all items which they did minus padding that originally was told needed to complete work, lowes only concern is work was done, does not care. had to wait 2 days to get items back and not keeping contractor accountable for actions. wanted to save money and quick installation, never thought I would have gone thru so much. next time Home Depot. Lowes lost a customer

Here’s a one-star review you could use: I am extremely disappointed with Lowe’s customer service and their extended protection plan. I purchased a washing machine with the extended warranty, expecting peace of mind if anything went wrong. When the machine broke down on Thursday, I promptly reported it to Lowe’s. They assigned a repair company that never scheduled the repair. Upon researching this company, I discovered numerous complaints on the BBB about their unprofessional conduct, including taking money without performing repairs and failing to show up for appointments.

I am boycotting Lowe's due to their policy change of not allowing product returns with no receipts for store credit. I will encourage my Family, Friends and acquaintances to do the same until Lowe's revises this policy. I understand that Lowe's made this policy due to the risk of the dishonest people stealing products and returning them for cash but for those of us that are honest this is not acceptable.

I am writing to express my profound dissatisfaction with the kitchen installation service provided by Lowe's, which has been an ongoing nightmare for over a year now. We embarked on what should have been an exciting kitchen renovation project, investing thousands, only to be met with incompetence, rudeness, and a complete lack of resolution from Lowe's. From the outset, Lowe's insisted that we use their installer, which turned out to be a disastrous decision. The installer clearly lacked the necessary skills and professionalism for such a significant project, leaving us with a kitchen that not only looks unsightly but also unusable now for more than a year.

Horrible company and service. Do not shop here, go to Home Cheapo or better yet a local mom-and-pop store. They value you as a customer. Why I gave this place a chance for all these years when they are terrible. Do not fall for their scams.

Came into Lowe's Davie store on St Rd 84 tonight #3315, to exchange paint. Waited 15 min. to return with NO ONE in line & only 1 store rep doing a complicated return on a custom order. Had to ask 3 times if someone could help me! Then waited 10 min for paint lady Lynda to come mix 1 gal of paint. NO ONE else in whole store can mix paint!! Store Manager Alexandro was unavailable & not to be found. SUPER POOR customer service. Going to Home Depot from now on!!!! I don't mind waiting in line with others but when there is no one to help you, and no one is cross trained, get a NEW Manager!

Bought a Craftsman grass trimmer with 3 year manufacturer warranty and Lowe’s protection plan. It stop working 45 days ago. Took it to Lowe’s in Greeley Co. Went, checked up on it, was told it could take months. What good is a warranty I if it could take months?

The past 2 times I have been to Lowe's terrible disappointment. Have spent $1200 in the past week. Called to make a complaint on service and was told would get a call in the next 24 hours. Has been 3 days and nothing.... And today terrible service as well.

Delivery guy refused to take our old washer after I paid for it to be hauled off. Said he couldn’t take it with water in it. My wife drained 4 oz of water out and pleaded with him. He finally agreed, but I WILL NOT BUY FROM LOWE'S AGAIN.

If I could I would give NO STARs. I bought a brand new Craftsman Riding lawnmower, the blade doesn't engage so called. They told me that they were going to replace with a new one that they assembling it last weekend that they would call me but they never did so called back on Tuesday. They said they would assemble a new one and deliver it today, well they came to get the one I have, well they didn't have my replacement so I didn't give him the one I have not until I get the new one. So called the store. They said they didn't have any more at their store, well where is the one they were assembling all week???? This was the first time I shopped and bought something from Lowe's, I can tell you this. I will NEVER shop there again. Very upset and really P'd off.

I purchased a 2 flush valve toilet from Lowes, their brand, back in the fall. One of the valves was broken so I contacted them to get a replacement. It's now June and they still don't have a solution as how to fix it. They offered to replace the toilet, which would mean I would have to pay again for someone to take away the old one and install the new one (They said they wouldn't cover this). They told me today I would have to contact the manufacturer because it was now out of warranty. I suggested they give me a discount. I was on hold for over an hour while the CSR tried to get someone to approve this, which never happened. I am waiting yet again for a return call. STAY AWAY FROM LOWE'S. THEY HAVE GONE FROM BAD TO WORSE WITH THEIR CUSTOMER SERVICE AND QUALITY OF PRODUCTS. I have given them chance after chance only to get burned.

Carla from Lowe's customer service reached out to us to assist. Was able to assure us, resolve all of our concerns, assist with primary concern related to first fridge. She was wonderful.

I needed a refrigerator so I used my credit card points to buy Lowe’s gift cards. I ordered a refrigerator and had the set delivery. They checked with me twice the day before making sure my delivery day and time looked good. Yes. The day of the delivery, my husband and I moved furniture out of the way and cleaned out our old refrigerator and took it out of the house. As we were waiting in the delivery window, I checked on the order and they said it had been canceled. When I called to see if they could do a similar refrigerator substitution, they said no. There was nothing they could do.

Ordered an apartment packing kit because it said they could deliver it next day and we only have a week to be out of the apartment; it cost me $137. Next day rolls around and I get an updated delivery notice that it will be delivered Monday which sucks because we lose the weekend to pack but it is what it is. Monday comes and I get another notice that it's been delayed (this time with NO estimated delivery date). I try to use chat feature (can't call since it's past their phone operational times) to cancel and refund since we needed it like yesterday and I don't have time to wait for an undated delivery. It connects fine until I mention the refund and then I get "disconnected", this happens twice!

Bought a fridge at Lowe's on Saturday 4:25pm, the sales representative told me it could not be delivered until Monday because the warehouse would get the delivery schedule on Sunday which is 24 hours before being delivered. They scheduled me for Monday between 12pm to 4:30pm. I went to do my grocery shopping on Monday morning and bought $130 worth of stuff and came home and waited. At 1:50pm I got a call that they will bring the fridge in 30 minutes. They arrived and when they unpacked the fridge there was a damage in the middle of the door, first the driver try to convince me to take it and they will give me a discount, if it was a scratch or scuff I could live with it, but not a damage in size that I could fit half apple in there!!!

Bought a washer using Lowe's credit card because I was offered a discount for using it. Was told by the rep, that I would receive full refund if not satisfied. I immediately paid it off at checkout. The washer was delivered on time. Wrong color, so return was arranged. Washer was picked up. When I requested refund status, I was notified, it was refunded to my Lowe's card. So the only way I can use the refund is by using the Lowe's card! They have my money that I can only use in their stores. I contacted customer service, was told that’s the way it is & there’s nothing I can do about it! I feel like I have been scammed! This should not even be legal! If this is Lowe's policy, it should have been fully explained at the time of purchase. I will never buy from them again!

I have been rebuilding my front porch on my home due to rotting wood. Lowe's #1925 has been my go to store in Cornelia Ga which is almost 14 miles away. Many times I have gone to the store purchasing items, sometimes duplicates, sometimes needing more, items not needed, too many, etc. My Lowe's card has been the primary source of purchasing items but sometimes I have forgotten my wallet so I paid in cash.

The visit started out with no carts to be had either in the store or out of the store. We were directed to the parking lot to "find your own cart". There were none. This occurred in both the garden area and the lumber/hardware area. The wait in line in the garden center, where only one of three checkout areas was staffed was 30 minutes and then the computer went down. The clerk was very distressed and tried hard but management did not send help. He directed us all to one of the check out areas in the front where the line was absurdly long. I counted all check out stands full and 8 customers in line. When I went to customer service to complain I asked for a manager. One was standing with another clerk at one register and no back up there as well with 5 more customers in line. The manager was very dismissive of my complaint and asked no questions. I will limit my shopping to Home Depot if possible from here on out.

I ordered a picnic table with free shipping. The tracking sucked so I could never tell when delivery was. Luckily I was outside when it showed up and watched delivery driver slam down the corner of the box so I checked it and sure enough it was damaged so I refused delivery. Now the crappy part- I called Lowe’s the next day since they never communicated to me and I asked for a refund. They first told me someone would call me then the next day they emailed to tell me that wasn’t correct that they would send a refund. I waited a few days and never received refund so I emailed again and he said it was on its way, still nothing so I emailed for a tracking number of it which they don’t have. Then lo and behold a new picnic was delivered without my request nor was I home.

Worst experience and false advertising when buying appliances. Ordered a washer on sale for memorial weekend. In person and online was given only a few days delivery, got moved to one week, then another week. Second week, two days before delivery got moved to July 5th? Called customer support for help, they stated vendor does not have product available and a new delivery date is not guaranteed? I asked them if I can pick up the washer, they said no because is not available? So I canceled the order. Why sell products that they don't have? Pretty sure I was going to get my new washer next year due to the holiday delivery orders. Never doing business with Lowe's again.

I had a small bathroom remodeled by Lowes with a final cost of $23,000. This included new tile on the floor and shower as well as two small cabinets. Additionally they installed a tap for the sink. The hot and cold lines were reversed, The water line inside the shower was not tightened properly and leaked inside the wall. I had to tear out the drywall and pay a plumber $1300 to repair the damage. Painting the room was done so poorly I had to have it repainted at my expense. The toilet, sink and countertop and hardware were not replaced. The job only took twice as long as quoted and was only finished when I threatened to take them to court. I will NEVER buy ANYTHING from Lowes again.

I have had an issue with Lowe's for over 1 1/2 months now. There is always something on why no one gets back with me. How do you sell a product that the manufacturer said it is non repairable. Talked to LG. They took 3 weeks to tell me it is Lowe's problem because they sold it when they shouldn't have. Then talked to Lowe's corporate. Took them 2 1/2 weeks to tell me it's at the store level since they did wrong. I'm still fighting to get stuff taken care of. But Lowe's puts it on the floor to be sold again. Now that I have MOLD and cabinets that need to be replaced due to their stupidity.

This is a review about Lowes, not the brands they carry. I used to think lowes had good customer service. But no more. I bought a refrigerator and dishwasher, and bought the 5-yr warranties. I'm supposed to receive 50% back from water filters (refrigerator) and rinseaid (dishwasher).. When I applied to get the rebate, it took months, and then when I went to spend it they said it gift card didn't have the right amount. Customer service doesn't care about the customers.

This company experiences so much theft that now the honest consumer is paying for it. I was a regional loss prevention manager for Sam’s Club. We always had a philosophy of not allowing theft and the way we treated it to push away honest customers. The level of theft at Lowes has generated a new policy. You CANNOT RETURN ANYTHING without a receipt PERIOD. They can of course lookup your purchase if it’s on a card as long as you go back to the location you purchased from. However if you paid cash you are out of luck. It’s not enough to provide the worst customer service in the industry now you prevent people from even getting a merchandise credit for $1 I wonder when they will file for chapter 11 again.

I purchased a washer, dryer, range and refrigerator and the items were delivered but could not be installed at that time because the house was being painted. I rescheduled for installers to return a few weeks later to install and they just moved the appliances to the general area but did not full unpack or even plug in the appliances. They did not install the refrigerator handles, they didn't remove the styrofoam or plastic coating. They left water all over the kitchen floor and left my house in such a rush they forgot their tool bag. I will NEVER use Lowes for any installations again. I would rather pay more and use a reliable business with good customer service. The worst part is I can't get anyone on the phone who can help me resolve this issue. Everyone I speak to refers me to someone else. There's no accountability and no customer service.

I bought a freezer and had it delivered in March. They subcontracted the delivery out. They damaged my wall when freezer fell against it. I filed a claim while delivery people still here. Won't fix it.

I just had about the most disappointing interaction at my local store. The local group was great. I tried to return something that was well past corporate's arbitrary deadline to return a product. The local group inspected the product I was returning. The box had never been open, as a matter of fact, the plastic security banding was still in place. The box was in like new condition and it was still an active SKU in their system. They were willing to accept it to put back on the shelf to resell as it was an item that, if unused, was still able to be sold as new. One small problem. Even with the GM trying to do an override, corporate's system wouldn't allow it. Now, if the box had been deteriorated in any way. If the box had even been opened. If the SKU was no longer an active SKU. All of that, I would have accepted them not accepting the return. But all of that wasn't true.

I selected Lowes to replace my front door, hoping it is reliable business that I can count on. My whole experience is a total disappointment. When the project manager came to our house, we discussed all options that applied to our entry double door opening and we agreed on final price. Later he raised the price by $1500. The store made a mistake and did not supply the correct handle. I had a hole in the door for 1 month. I made dozens of calls. The handle was installed off and not symmetrical. Finally the door does not closes properly and it is rubbing against the door frame. I called again and still waiting for service. I spend so much money for a lousy job.

I recently had an incredibly disappointing experience with Lowe's Tampa Palms store. When problems arose with my order, I encountered appalling treatment from Lynn, the Operations Manager. Her rude and unprofessional behavior left me feeling deeply disillusioned with Lowe's as a company. Despite raising valid concerns, I received no satisfactory resolution. As a loyal customer, this experience has shattered my trust in Lowe's. I strongly urge others to think twice before shopping there and to explore alternative options.

Lowe's gets one star only because it is not possible to give them a negative number. I prepaid Lowes for a whole house Pella window and door replacement package over 20 months ago, in October 2022. It is now June 2024 and Lowes has not completed the installation, refused to deliver two of the doors that I had paid for, and wilI not complete the job or repair the shoddy work by their contractor, Install Partners. The two doors that they ultimately refused to deliver had initially been provided with scratches so severe that their installation contractor would not even install them. Even if they had tried, they would not be able to do so since the doors were six inches wider than the opening for the doors that they were going to replace.

Horrible. Never buy a mower from here. We bought a Toro mower brand new. Went to start it a few weeks later. Knowing battery was dead had to charge it. Then finally it charged and 15 minutes later just quits. Horrible experience. Would never recommend no one to get mower here. 85 year old grandma has bee. Trying for four days to get it fixed and they keep refusing her when she spent 409 for the warranty. Lowe's will scam you.

I purchased tile and all the necessary items to replace my bathroom tile, along with installation. I told the salesperson exactly what needed done, including pulling tile off the wall, removing vanity and reinstalling a new one, along with a new toilet. Installer eventually showed up, stated they don’t touch vanities and left. Lowe’s stated they had no idea what I did or didn’t tell the salesperson & they don’t do vanities. Ok, fine, I hired someone else to do this.

I went to Lowe’s and purchased a full set of appliances two weeks ago and found out on a Sunday afternoon that the order would be an additional five weeks from what they told me the delivery date would be when I purchased at the store! Then when I contacted the store the people at Lowe’s told me to call their carrier. I thought isn’t that your job since Lowe’s contracted them but they said they would not! This isn’t good service at all when you are expecting and depending on dates for scheduling! When I told them to cancel the order because I couldn’t wait the additional five weeks they acted like they could care less! I’m a home builder and I will never again trust Lowe’s in purchasing any merchandise!

Like others, I would give zero stars if possible. I have lived in a 100+ year old house for 21 years, so have spent thousands of dollars at the Lowe's store in Henderson, NC. - washer, dryer, ac, doors, windows, etc. In fact, my new storm door was broken by a person delivering a dryer, but I never said anything. I am painting window trim now and mistakenly bought primer. The label (Valspar) led me to believe it would be ok to use as I just wanted white anyway. My mistake, I admit I didn't know better. After 4 coats and awful coverage I took a picture of the label and went back to the store the Sunday of Memorial Day weekend to get some help. The person in the paint department started out by making me read the label back to him. I had read it many times, but again I just wanted help to correct the problem. Instead of helping he made me feel like an idiot. I just wanted to get beyond it.

Your credit card company is a joke. I will never recommend nor visit any of your businesses. I will now take my business to the local people. I would give you a zero star rating if I could. I’ve never been so displeased with a place of business

Just installed a dishwasher today, this is the most horrible experience for me.

Purchased carpet from Lowe’s. They had someone come out and measure. When carpet came there was not enough. Had to piece together and not enough to do closet. Blaming us for not ordering enough! Say we need to pay for another measurement, more carpet and installation. Screw up on some installation (one of the closet brackets and didn’t staple around floor vent just as example). Won’t compensate or budge on anything. Needless to say won’t be doing business with them again. Buyer beware.

Bought a GE Profile Washer/Dryer combo unit. It was DELIVERED MARCH 2ND. Unit worked great for about a month. Then it quit drying the clothes. We went through the manual and tried some stuff several times for about a week or two. Then we called the 1-800 number and it has been a nightmare since then. Now going on month 3 been without for 2 months almost. Three different service companies and still not fixed. Called GE Consumer affairs and all they do is send another serviceman out to look at it. I would think it was be easier to exchange for a different unit.

Yesterday, I purchased a Firman 6700 W generator. Took it out of the box, filled the directions to a T and it wouldn’t start. I called Lowe’s same day and they couldn’t help. Took the generator to Lowe’s and had them try starting it - no luck either. They told me that I could not return or exchange the generator despite buying it yesterday. Lowe’s customer service is terrible. Go to Home Depot - their return policy is great.

On May 22 I purchased a WIFI enabled thermostat from Lowe's online and was offered three dates/times for installation. I accepted three that were offered and my decision to purchase the item was dependent on the installation date. The item arrived on May 23 but when the date for installation came and went I called. I have now called on three successive days and after being put on hold for 20-30 minutes each time have been told I would be called to schedule an installation. Not only is the item not installed I have spent time waiting for the installer on the day promised and trying to get someone at Lowe's to acknowledge the order and need for installation. The representation of an installation date and time constitutes consumer fraud. If there were a problem with the date I could have been called but Lowe's has made no effort to reach out to me about this matter, even after I have called three times.

I would give NO STARS if it was an option!!! Bought a brand new Whirlpool washing machine from Lowe's last week that was delivered on Saturday. We set it up on Sunday, at which time small ants were coming from below the console panel. I got rid of the ones that I saw and proceeded to start my first load. Imagine my surprise when I went to move the clothes to the dryer and they were still VERY wet. I assumed it was the sensor, moved the clothes around and restarted. Same result. I have tried on 4 different occasions, all with the same result. The machine does not spin!

I went into Lowe's in Cornelia Georgia, I was in there for 25 minutes and no one stopped to ask if they could assist, as I kept looking for a strainer for my kitchen sink. 2 employees walk down the same aisle talking to each other but never stopped. I left without finding what I was looking for and got my lumber which I had to load myself. After breaking my knife trying to cut the ties paid and left. Not happy results.

I have tried unsuccessfully all morning and now all afternoon. I thought it was because I was trying to check out using my PayPal account. Logged back in this afternoon and this time I put in my credit card in. Nope, you closed me out, then you locked me out again. That was the last time. I’m done. My contractor told me to go to you. I showed him my and then he tried himself. Same issues.

The most expensive item in my order was not delivered. I confirmed that it not not been picked up for delivery even though it was marked delivered. Spoke to 4 different people, not one could help me but had another number to call. Sat on hold for about 7 min then hung up. After working on this for hours I am still no closer to getting the item or a refund. Every time I’ve used Lowe’s it’s a problem. Never again.

I will never go to Lowe's again. They have the worst customer service. I've had many bad experiences with them and this latest was unacceptable. I asked for a piece of wood to be cut and waited 25 minutes! When I went to the lumber area, four employees were sitting there just talking. When I asked where the person was to cut my wood, they completely ignored me and disregarded what I was asking.

Our first experience with doing a home improvement process with Lowe's was an absolute nightmare from start to finish. We hired them to replace 9 closet doors and were told that the project would take 6 weeks from order to installation. Instead it took 9 months. During this time, closets arrived broken and had to be replaced, they were not primed and had to be returned and redone, and they arrived and then couldn't be installed because they were the wrong size. Dealing with Lowe's during these 9 months was also a nightmare, We would receive multiple calls in a week with conflicting information, deliveries scheduled without arranging the date with us and delivering materials and leaving them uncovered in front of the garage in the rain without letting us know (we were home and also have a covered front porch).

I went to Lowe's Southington, CT this morning and had a problem on self check out, when I asked from help from an employee named Carole, she was rude and snapped back at me. If you don't enjoy your job then you need to get another job.

I had Lowe's install an exterior door that was not installed properly by their vendor, Incredible Installation. The installer installed the door on top of the floor tiles instead of on the subfloor as the original door was so the threshold of the new door is about 2 inches higher than the floor instead of being flush like the old door threshold used to be. I contacted Lowe's and advised them that I felt the door was not installed properly and subsequently sent the same installer from Incredible Installation back out to take a look.

I bought a stacked washer/dryer unit for nearly $1700 when our old one broke. It couldn't be delivered for nearly 2 weeks but they had the better price so we said ok. When they came to deliver and unwrapped it, the dryer door was bent and wouldn't close so it needed to go back to the warehouse. It took multiple calls and 3 days before the warehouse called to schedule redelivery and said the earliest was 2 weeks. I said no thank you, cancel my order, I'd like a refund. The service rep I spoke to confirmed the refund, the amount, and gave me a case #. Today FedEx arrived with a Lowe's debit card they decided to send me instead, without my consent, that can only be used in store. Meanwhile I will have to pay interest on the CC the purchase occurred on. Total bait and switch that now has the BBB involved.

Lowe's has the worst installation I have ever experienced. We purchased a rather expensive siding/facia project from a Lowe's sales rep. 1st after placing and paying for the order, Lowe's states they do not replace facia, but will honor it since their sales rep. sold it to us. The work was very sloppy & was only completed because we had to constantly call Lowe's and ask them to come out. So make sure you have the time to call Lowe's because to have a project completed YOU the customer must constantly call and have a new work order placed.

Very disappointed in my online experience with Lowe’s. Please be aware if you are making an online purchase using a gift card! I placed an order and for a refrigerator to be delivered and used a gift card from my wedding. The order was immediately cancelled with no reason. I called for more information and they couldn’t answer why it was cancelled and that I would need to go into a local Lowe’s to place the order. They are not able to refund my gift card online and said a new one will be mailed to which takes 10-15 days. Very disappointed.

Beware that Lowe's can refuse to honor its own written guarantee. I purchased a planting pot with Colorado Blue Spruce on 12/09/20233. Item's label clearly and unambiguously displayed 1 year guarantee period and the cashier confirmed the same guarantee period at the time of the purchase. This purchase would not make sense without at least a few month's guarantee as people are not usually planting trees in Illinois in December.

So I bought a brand new Husqvarna backpack blower in January and only used it maybe five times. It runs terrible. So I grabbed the receipt and put the backpack blower in the original box and took it back to Lowe’s to exchange it for one that worked correctly and they said they no longer take exchanges or refunds past 30 days. I will never buy another item from Lowe's ever again, they had no desire to even help me or direct me in the correct direction. At least Home Depot honors returns and exchanges and I spend thousands with Home Depot every year and will continue to use Home Depot. I’m starting to understand why the parking lots are always empty at all of the Lowe’s locations in the Tampa Bay area. They won’t stay in business much longer.

After spending 6 hours designing our kitchen, I found out the whole amount, including installation has to be paid up front so they can take as long as they want and make all the mistakes...and there were A LOT, while they have your money. They pile huge boxes of cabinets in your house and you have to wait weeks for uninstaller to come. They have the cabinets inspected once in your house...one was cracked and the inspector did not find it so it set us back another few weeks...we had to wait for counter to be measured for, could not do backsplash or floor....now it will be 5 months and longer till this gets done. Poor communication. There are 6 hands in the pot....way too many and they all throw each other under the bus. It is one of the worst experiences of our life...do NOT use Lowe's.

Al in customer service (Vernon Hills, IL) is one of the most inept and apathetic representatives I’ve ever had the mispleasure to cross at Lowe’s. I tried to swap out a craftsman wrench and he said I had to talk to the tool guy. I asked if he could please help me because I was already over in the tool section and no one was there, he said he couldn’t because he doesn’t know tools. I told him that I had just worked 10 hours laying sod in the hot sun and I would really appreciate if you could walk over there with me. He replied, “I don’t know tools.”

I contacted Lowe's to have a storm door installed. I chose a door that was in stock. The cost was $299 without the hardware or install. The installer came out and said it was all standard; old house, good wood, standard measures, no problem. He said he didn't know how much Lowes charged, but he got paid $125 for doing the job. Lowes then contacted me and said the door had to be special ordered and the total cost for installation would be over $1100!!!! I couldn't believe it. This company gouges their customers and installers. They lie. It is completely unethical business practice and they need to be held accountable.

If you are planning to purchase flooring or anything that needs installing through this company be ready to jump through more hoops than a circus clown. Worst experience in my life. Contract was full of undisclosed junk fees. They had the wrong materials (highest priced) on my contract. Had to go into the store to correct it. I had to drive to the store twice to even try to pay for it, both times my 0 balance Lowes CC was declined for fraudulent activity, despite clearing this with their bank. Needless to say, NOT getting my business. Go to ANY other place. You will be better off.

The company will not budge on returning a faulty product - our schedule limited our use of the product because the complaint occurred after the 48 hour window for returns (72 hours in this case!). We are stuck with a gas range that makes us sick - the lines are installed correctly, the tank is installed correctly, all by professional gas fitting plumbers (440.00 dollars worth) seems like the unit (by GE) is at fault. We don't want to sell it to someone else, GE won't exchange it!!!

Lowe’s opens a new superstore in Davie on State Route 84 and everything they sell they try to make you a commercial account with $50 so they're pushing and recruiting handyman and contractors who then after you pay them cash disappear off the face of the Earth and you turn to another one which I'm up to $450 on a free installation when I bought the water heater and open the account. I have talked to customer service delivery installation who was supposed to give me the free installation and refused. Just put it on my patio and blatantly told me it's not their job and I cannot reach Mr. ** who is the general manager of that location. I've spoken to everyone else but I'm still taking cold showers Due to the non-functionality of the water heater.

Lowe's Cape Carteret NC, everytime I shop there and need to use the rest room, there is feces on the floor. Umm I wonder feces is being tracked all over the store and all over merchandise. Notice a box of latex gloves there is $30+ there. I have complained to the manager Brian. And he thinks it's ok. Not only that, the employees there are walking egg shells not to get fired. That scummy place to work and shop. Thank god Home Depot is the same distance from me.

Do not buy appliances from Lowes. They have a 3rd party company that delivers and tries to hook them up. The dryer was wired wrong and the electrician that came out after they left said he couldn't explain why the house didn't burn to the ground and they didn't even attempt to hook up the dryer vent and also LG dryers vent must be stove pipe or it will void the warranty and lowes does not know that either and now have about 1300.00 in repairs that lowes is finally reimbursing me but that as well takes 5 to 7 weeks. Wow. They wanted my money before I could get the washer and dryer delivered because they hooked up the dryer wrong.

Ordered 1.125" insulation board but received 1" instead and charged for the thicker material. Even walmart.com lets the consumer know if a third party will be filling the order before the actual purchase, not so with Lowe's; when I contacted them about the discrepancies in my delivery they offered no remedy or help other than to provide contact information for a company that I had no idea I was doing business with! Surely the onus is on Lowe's to negotiate with a third party since they are the ones who chose to do business with them. The end of this story finds me just accepting the wrong material, making adjustments to my project (time and money), vowing to never deal with Lowe's(t) again and availing myself of every opportunity to broadcast some facts about this underhanded company.

I ordered 82 boxes of tile. Got 16. Numerous attempts to speak with someone who can help. You get passed around to several who know nothing. It's a bunch of semi-retireds walking around but don't stop to help you. If you have an IQ of 2 or more, you are not qualified to work there. No one has answers. And they don't listen because while you are talking, they are thinking of their excuse why you are wrong. I am a retired home improvement store manager. These people are not trained or knowledgeable.

I am puzzled how Lowe's is in business. I mean these people know nothing about home improvement and customer service. Last time in my life I shop at Lowe's. We ordered cabinets and countertops. Arrived late, damaged and order was incorrect. Paid a lot of money to have the side of the cabinets to be finished, they finished wrong cabinets and they took no responsibly for it.

I ordered a 12x12 hardtop gazebo. What came was a heavy box of soffit panels uncut. Called customer service. I was told that they were going to refund me but I could reorder. Upon trying to reorder I was told that instead of $1400 it will now be over $1500 AND I still have to deal with this 200lb box of panels on my deck….I am NOT a happy camper.. no getting this thing set up in time for my wife’s birthday. Customer service is horrible and this experience has not only made me rethink EVER purchasing anything from Lowe’s again but I will navigate friends and family members away from your stores.. Curious to see if a 1 star rating will net me a return call but from the 88% of 1 star reviews I’m very suspicious that ANY response will take place.. too bad.. Used to like Lowe's until this experience.

What a horrible store with abysmal customer service from managers Lupe and Devin! After buying 5800.00 in kitchen appliances and being told by manager David that he would coordinate with their installers and the 3rd party company to have all installed over 2 days, Devin, in a very condescending tone, said it was now my responsibility to call and set up. They lie and are very deceptive. Furthermore, calling corporate Lowe's is useless and the store manager is never available. Pathetic customer service.

Purchased an LG washer 3 months ago and it is already down. Lowe's in Kerrville Texas would not give me any assistance. Guess didn't learn my lesson because few years ago purchased washer and dryer and both of them went out.

Front door and side lite purchase and installation. Purchase date Oct 22, 2023. Installation date Jan 18, 2024. This product was ordered by my wife. When I got home from work and saw the new front door and side lite I thought it had a nice appearance except for the trim they used. However, upon closer inspection, it was sorely obvious that this was an extremely poor install job. The side lite is out of true, there is a 1/4" gap between the door and jam where the door latch barely catches and sometimes not at all. The strike plates are not properly routed in place leaving an inexcusable mess. Caulking along floor and trim was messy and just plain awful. The inside trim used was just straight primed boards roughly cut with visible gaps between the rail and stiles.

I’m very disappointed in this company. This is the second time I placed an order for appliances and an issue occurs. This time a day before the delivery of my fridge the order was cancelled. Now what’s upsetting is I made arrangements for this fridge and my order was not fulfilled even though delivery was confirmed a few days before. I believe because I caught the fridge half off they didn’t want to honor it. No one even tried to rectify the issue. I will never ever order anything else from Lowe’s.

I never write a review, but I feel compelled. For many months now we have been dealing with Lowe's giving them many chances. We purchased over $30,000 in Pella windows. Which came in damaged. We have called numerous times, emailed numerous times and have been told someone will get back to us once we finally get them on the phone. Until today we have yet to hear anything. Not even from the Pella rep Joe, who promised us once the windows are at our home, for the inconvenience he will do something for us. He hasn’t had the decency to reach out as of yet. We are extremely dissatisfied and would never recommend Lowe's in Butler, New Jersey, Certainly not the Pella rep Joe.

This is the second but final time I purchase from Lowe's. I thought Home Depot was this bad but now I'm including Lowe's. I bought several cans of Bondo recently and when I opened the last can I found it to be hard in the can. I went to exchange it today without a receipt thinking my credit card would suffice. Nope, they had to have the receipt. My cards wouldn't match up nor my phone number or license. Now I'm stuck with a bad can of Bondo. Shame on you Lowe's!

Paid over $5,000 for a woodshed install. I was told by sales that a “crew” would build the shed. Lowe’s sent ONE person. He was instructed exactly where to put the shed….. said he needed 3’ from nearest obstruction. No problem, 3’ from the house is exactly where we wanted the shed. Did it end up there? Nope. It’s at the far side of the concrete. Can’t get the riding mower from back to front with the shed where it is. Left without a word before I could check the finished product. TERRIBLE JOB! Caulk doesn’t fill the seams, paint isn’t complete or professional. Framing isn’t lined up. Roof edge is split in multiple places. Cut through siding above vent. Gap between siding & window. Don’t hire Lowe's for builds or installation!

Mr. ** and Mr. ** at Lowe's Installation Department assisted me to solve the problem of missing the keys to the storm door professionally and promptly. The efforts they made during two days are greatly appreciated!

I went to Lowe's to buy a weed eater. No help available. I located an employee and asked if they can request someone to come help. Help arrived, did not know anything about weed eaters. Told he was going to break and that someone will come out and help as soon as they finish lunch. Really?? Did not buy anything.

My merchandise was delivered to the wrong address, I have proof. I expected them to do the right thing, Give me my money back. Don't get anything from New Braunfels, Tx Lowe's. I have spend hours on the phone trying to track my order. I believe someone stole my stuff almost $300 worth.

I wouldn't recommended Lowe's installation services to my worst enemy. Their customer service is poor, would rate negative if able. I had two installations through Lowe's and both were nightmares. One was cabinets and one was backsplash. The cabinets were delivered a week prior and the day before install I receive a call that the installer has an emergency, I am then delayed another 24 hours with $30,000 worth cabinets taking up the majority of my kitchen, dining and living room. Then the company sent installers from 3 hours away, was told it would a 1 day job and it actually took over 3 days. The installer hung a cabinet upside down causing the unfinished side to be visible so then we had to wait for the "skin" to arrive to fix that. THEN we had two doors that were damaged and had to wait for those.

Corrupt business and hired liars!!!! Never got my stuff delivered! Store manager hung up on me! Seriously worst place to ever do business!!!! Will go somewhere else! Joke! Spent over an hour on the line getting transferred.

I recently purchased a refrigerator. I paid for next day delivery. The delivery service said they were on the way but running behind. An hour and a half later they called and said they were on the way, but still running late. They never showed up. I stayed up till midnight waiting on them. Now they say the next delivery date is tomorrow.. No one would help. Customer care was no help. I called them and they just told me to hold and hung up.

I scheduled a carpet installation, for carpet I bought from Lowe's, 2-weeks ago for my place 3 1/2 hours away. I was called on 5/1 saying they needed to reschedule my installation. I told them no that I had to plan it around work and my kids' activities. They said they would make it work. I drove up here for a 5/6 installation and just received a call at 9:30am on 5/6 that they cannot do the installation.

I ordered online and had no idea that same day delivery meant some random doordash driver delivering your stuff. That would be great if I only needed some nails or something. I ordered a sliding glass door and building materials and they were not able to deliver same day. DECEIVING.

I wasn’t at home at around 2 pm when the delivery drivers called and said that they were 25 minutes out. As my window for delivery was between 4-8 pm. I was actually en route to my home. I phone the delivery guys who stated they were already at my home. I told them that I would be there in 3 minutes. Once I arrived there was a Lowe’s truck and SUV parked in front of my home. Before I could get out of the vehicle good the guy in the SUV was asking me where the range goes. I stated to him in the house. He was rushing me to show him where the range goes. I told him that they would have to come thru the front entrance with the range.

Pathetic service … They wouldn’t replace not working spray paint… while competitors do…. Never will go again here…. Best to avoid and go somewhere else….Customer agent was also very rude and indifferent.

I bought a refrigerator more than a week ago, I also bought the haul away. The delivery person at 1st refused to even leave the refrigerator and install it. I had to personally move the refrigerator to show him he could install it. All he did was plug it in. He did not remove the packing material. Then he refused to remove the haul away. He said he would pick it up at 10 am the next day. That did not happen. Every day I call to get it scheduled and every day I get an excuse why they didn't get to it that day. They also made me push it out to my yard so access would be easier. So here I am 7 days later with a refrigerator in my yard and no time or date given by Lowe's to do the haul away. I am a senior woman and feel I have been ignored and dismissed.

Recently I went into my local Lowe’s that I have been a customer with for over 20 years. I had several items to return that I had bought and had the receipt on. The small items total approximately 100.00. I had used my Amex card, but did not have it with me. I asked for a store credit instead so I would not have to go back home to get the card. They informed me that the purchase was made over 90 days ago and they could not do a store credit. My items were purchased 98 days earlier and were not open or used. They also stated that I could bring the card in to run the refund, but could not tell me if it would work since the purchase was made over 90 days ago.

Lowe's return/exchange policy for appliances is horrible, illogical, and unfair to the consumer. You must initiate return within 48 hours of delivery. Appliances like gas ranges must be installed by a professional who is licensed for gas installation and that does not usually happen within 48 hours. My hired licensed installer opened the box to install a $2700, high end, Forno gas stove, one week after delivery, and the doors were defective. There were other things wrong with the stove involving seals and Lowe's "customer service" absolutely will not return or exchange the appliance. I now have to go through the manufacturer (in Canada) to attempt a replacement. I can't cook for my family. I will no longer purchase appliances through Lowe's.

I have three doors installed by Lowe's. The job was done in 2021. Few months after installation all doors were hard to open and close. In the first year they came to adjust the door 4 times, nothing helped. I was calling and reporting many times. They came couple more times. Nothing. Even worse. Last time one of the Lowes installation people came and inspected. He said this is door manufactured defect and he will send a claim, and someone will call me in next day or two. No one call. I called and I was told that he didn't send anything to them and they will get back to me. No one called again. After two days I called. They told me call manufacturing company.

Do NOT use for appliances. First of all the company they use to deliver the appliance to you is a mess. They ask you for a time-slot you would like. We said 8am-12pm. We get a text notification the day before saying our time-slot is 1pm-5pm. Annoying for anyone who has a job and planned for the time-slot asked for right?? Doesn’t end there… they wind up not even getting to the house until 7pm. Apparently they can deliver as late as 8pm. Who has all day to wait around for them to maybe deliver your appliance at god knows what time?

We ordered a gas stove from Lowe's and paid for delivery installation and removal of the old gas stove, they refused to install the gas stove without putting new gas lines on at our expense. We checked with our gas company who came out, inspected our lines and said they were fine. Lowe's said we had to pay for them to put new gas lines on regardless so even though we have new good gas lines they refuse to install it and still charge for.

Do NOT use these people to install your door. They ruined my laundry room door and my flooring around the door then when I called them the manager of installing told me that there was nothing she could do, wouldn't even send anyone back out here to even look at the messed up job they did. Told me if I wanted it fixed I could order a new door and a new frame and they'd come replace it!!! Then told me I had admitted on a recording line I had altered the door when I did not!! What I told her was I saw their messed up job and was going to just handle it myself but then realized BY LOOKING at it I couldn't do anything without it costing me again. I will never use these people again!!!

Just not a good company anymore, not like the old days. Stores are dirty and shelves are mostly empty. Lumber is not a good grade. Employees could care less if you are there or not. Had a delivery of $6k in appliances and they dug up my front yard, left huge ruts. They turned it into their insurance company, Travelers. Crickets, don't want to pay to fix my yard and repair my aerobic system sprinkler heads they drove over. I buy all my material from Home Depot now, a hell of lot better company.

Our company had a fridge delivered recently and when the delivery team got there, they told us it was a liability issue to deliver the fridge. "Too many stairs", the tenant lives on second floor. So they left it in the garage. We also paid to have the old one hauled away. Obviously, we couldn't leave the tenant without a fridge, so they didn't take the old one away. But who knows if they could've taken the old one away due to liability issues. I called customer service to get a refund for the haul away, as nothing was hauled away or even installed. After 45 minutes they were able to get a hold of someone at the store and there are no notes stating that a haul away wasn't done. Or that even the installation wasn't complete. So although we are getting a refund for not having the old fridge hauled away. It is now on us to figure out what to do with the old fridge and to install the new one.

For the 3rd time, I have tried to buy something from a Lowe's and they have things marked for a certain price, but when you try to check out, they charge more. If you object, you are told too bad, pay or leave. The picture was what I grabbed, when I got up to the front it rung up for $20. The supervisor said that it wasn't her problem. As I was leaving I saw a cart full of the weed killer, that people dumped for the price baiting.

Never again will I buy anything with a rebate sales gimmick from Lowe's and for the hassle I will probably never shop Lowe's again and they should be ashamed to operate like this. You have to comb thru their site to find the rebates center then enter the info 10 different times to be met with a notice "some customers are experiencing delays with rebates" we'll fix it.. Go to Menards. Their rebate system scan the receipt into the convenient easy to find rebate center that in big letters on the main page and bam couple of days the credit's there.

I've been trying to get my dishwasher delivered for over a month. I've called or been called 12 times over that time period. No one can figure out who I need to pay for some extra work. No one can get anyone on the phone to get anything figured out. I've had them call me back to back on the same day telling me the opposite of what the previous callers told me. They've called me twice today to get me to pay without knowing that another person from the same store has already called me and took payment. The second caller had a different total from the first as well. I can't believe how disorganized and sloppy this has been. No one has been able to get me any answers one. What's next, and they've not once offered apologies for all the mess they've created.

After a long relationship with Lowes I have decided to give my business to Home Depot, I am a disabled Vietnam veteran and for years was treated with respect and everyone was always happy to help out. Lately employees have been rude and distracted with no one around forcing you to use self checkout. When I go to home depot they are always friendly, eager to help and always ready to check you out personally. Sorry Lowes.

I purchased a Kobalt 4.3 gallon Quiet Tech Compressor several years ago from exclusive Kobalt distributor Lowe's. The compressor is very quiet and Lowe's still sells this model for $250. which is 43% more than I paid several years ago. A stainless steel transfer hose blew out several weeks ago with a very loud bang. I contacted Kobalt at their 800 number and they were somewhat uninformed and not helpful at all. They said they had "no parts except for filters." They advised me to "find an aftermarket 10" stainless braided hose.

I recently ordered mulch for curbside pick up at the Altoona store. I arrived and did the check in process. I waited 10 minutes and no one came with my order. I went in the store to customer service. There were 2 employees behind the counter. 1 was helping a customer the other never even gave me eye contact or asked how he could help. I finally was asked by first employee what I needed. I explained that I had been waiting for someone to bring my order to curbside pick up. I was told "No one is working that area." I asked how I was to know that and the employee said "That's not my department." She then told me to drive by the mulch area and someone would come assist me. I did as she said. Again no one came out. I loaded the mulch myself and then went back and asked for a manager.

I ordered several appliances during the Thanksgiving sale last year. Lowe's pushed the delivery multiple times. Finally, they were going to deliver on Mar 29, but on the 28th, they called to say they had to change the dishwasher order because it hadn't arrived with the rest of the appliances from the central facility. Since it was 1 day before the delivery, they rescheduled so everything could deliver on the same date. The new delivery was scheduled for April 18th, but only the dishwasher arrived. I called Spirit Logistics (who delivered for Lowe's) to ask if it was still coming and they informed me the rest of the appliances were changed to delivery on Monday 22 April because the shipping paperwork wasn't correct. I was not informed of this change and had to chase them down.

I had a vinyl floor installed. After the 1 year warranty expired the strip popped leaving a 2 inch space between carpet and floors. It was not installed properly he used glue vs the strip tracking. They take 0 responsibility.

My wife and I are currently updating our kitchen appliances in our home and have chosen to go with Kitchen Aid from Lowe's. Our 3rd purchase was a wall oven/microwave combo. The process started very smoothly with excellent instore customer service and we were able to take advantage of an end of year sale and purchased the appliance for a great price. Unfortunately the great experience ended there.

I can't believe that I paid $199 for a toilet, and then they charged me $450 for the installation. After 11 days and 4 telephone calls later, I still don't even have a date for the installation, much less a new toilet. Forget Lowe's... I am NOT HAPPY!

I purchased an ego electric zero turn mower 10 days ago. It should have been delivered a week ago. Turns out their outside contractor hasn't even come by to assemble it. At this point I can't find my dog. I'm going to have to hire a landscaper.

Lowe's Home Improvement did an incredible job installing hardwood floors in my home. Their attention to detail and commitment to quality are evident in every aspect of their work. I would highly recommend them to everyone!!!

Lowe's Home Improvement did an excellent job refinishing the hardwood floors in my home. They were able to remove years of wear and tear, leaving behind floors that look brand new. I'm thrilled with the results!!!

I will never buy another appliance from Lowes again. I just purchased a dishwasher with extended warranty, haul away, needed parts but never did they say it needed separate installation. I received the dishwasher. It is now sitting in my kitchen and they never took the old one out. I have called and was told to call back tomorrow and schedule a haul away and to call the store I purchased it from. Upon doing so I had to call 3 times since no one answered the phone. I asked for a manager only to be put to another unanswered phone. I am waiting for someone from the main customer care to call me back since I had to wait up to an hour for someone to call me back. Thanks Lowes for no customer support.

Absolutely horrible company to work with if you order anything. Stay far far away. Charged our Lowe’s card for something they never delivered. Brandon in “customer service” was a jerk. Trying Home Depot from now on.

I came to the Radford, VA Lowe's with electrical issues. Lee listened to me, quickly resolved my rewiring issues & showed me which products to buy. I highly recommend seeing Lee for all electrical needs.

What a horrible experience!!! Ordered doors in Nov 2023. When they were delivered in Feb 2024 they had damage, wrong hinges, wrong molding and 2 were the wrong size. Returned them and they re-ordered the doors. Then on 4/18 they were delivered to the house to prep for install. @ wrong sized doors again... This is piss poor service and an shining example that nobody takes pride in their job and a Home Improvement store they ARE NOT.

On Sunday, my husband and I purchased a new refrigerator from the Lowes in West Mifflin. Delivery and removal of my old refrigerator were set for Monday. The delivery drivers arrived fairly late in the day. They refused to remove my old refrigerator because they said it was too heavy. I could not have my new refrigerator installed while the old one was still there. The delivery was rescheduled for Wednesday. On Wednesday, They still refused to remove the old refrigerator. They left the new one and the old one unplugged in my kitchen.

Do not choose the same day delivery. It has no explanation on the website that it is from third party who doesn’t pay attention to choosing and delivering customers’ items. That’s because they can get paid out of the customer's pocket as a non refundable policy which I cannot find anywhere on the website.

I went to the East Patchogue store and for once I was pleasantly surprised- after the chatty manager left me alone after tryna hard sell and upsell me lol after I specified what I need and do NOT need - very sweet young girl helped me with no pressure or haste. Lowe’s should celebrate the fact that young girls and boys are willing to work here for a tiny paycheck. I hope that the sales girl Andrea gets a promotion soon.

I bought a Frigidaire dishwasher from them about 10 months ago. When the delivery guys showed up they said they needed $100 in cash to install. I’m a senior woman living alone. I paid the cash because I was intimidated. Now I’m selling my condo and it didn’t pass inspection because it wasn’t hooked up correctly. Now I have to pay another guy to fix that. I could have bought a much nicer dishwasher if I’d just gone with a reputable dealer.

LOWES cancelled my PRO and LOWE'S account after I addressed there were errors with billing, I was paying late charges for months till me realizing. Now I’m paying 35% interest on remaining balances on canceled cards, because of LOWE'S mistake. NEVER will see my business again, I will inform everyone in the home improvement business.

In February 2023 went to my local Lowe's for a kitchen remodel because they had done a very good job in my previous house about 6 years ago. I started with one of their kitchen specialists, but he was soon transferred to another store. I was switched to a young woman who clearly knew very little about how to design kitchen cabinets. She couldn't even spell my name correctly after several attempts. I decided to go back to the original man, even though his work place was much further from my home. We went over the plans the gal in the Tempe store had made. The man in the Gilbert store found a series of errors she had made, so we started all over again.

I ordered a push mower online and opted for delivery because I have no way of transporting such a large item. The next day I realized I had ordered the wrong model (my bad) so I searched for an option to cancel which was not to be found. Called customer service, was on hold for 45 minutes only to be told they couldn't cancel it for me and to just not accept it when it was delivered, which meant I had to be home all day since no on was able to tell me who the carrier was going to be let alone the expected delivery time. Went to my local store who couldn't help me either because it was ordered online.

I walked into a Lowe's store in July 2023 to design cabinets for a new house build. It's now 10 months later, April 2024, and my project is still not complete. It has been extraordinarily frustrating to completely halt progress on a house build that should have been completed months ago, only to be held up by the constant, repeated failures and incompetence of Lowe's and the third parties it works with.

Lowe's sold and installed carpet on my backstairs. The job was sloppy, and I complained. They sent the installers and a manager out to inspect. They Oke'd the original job because the walls were not straight. The house was built in 1840 so of course the walls are not true. They cut all the treads the same, then slapped them down. Now I have to get a pro out to do it over again.

I purchased a lawn mower on March 22, 2024. After one time use, the blades stopped engaging. Rather than get the new mower serviced, I contacted Lowe's to replace it. I asked if they can pick up the old mower and drop off the new mower. Ron in delivery assured me they would do that. A truck came today to pick up the broken mower but they did not have the replacement. A call was made to Lowe's manager Dan who stated that policy is to deliver replacement only after broken mower received. We informed Dan we would pick up the replacement today and he stated that would be good. When my husband went to pick up replacement, he was told can’t since broke mower not received. Trucking company stated they advised Lowe's of the pick up including a picture. Lowe's manager Dan kept talking about their policy, however, it seems hr is the only one who knows the policy and he does not know how to articulate such to employees or customers.

The absolute worst. They sent a obviously broken product by FedEx. The product can only be returned to the store. They deliberately make returns difficult. Shop at Home Depot. Lowe's has a rack of negative reviews on this site and others for a reason, incompetence and greed. They don't care about their customers. When they go out of business don't feel bad, rejoice. KARMA.

Lowe’s has changed their return policy. I was refused a return today because I didn’t have a receipt. Now I shop here at least 2x a week as I run a handyman service, I don’t always have the receipts or cards with me. I was advised Lowe’s changed their policy mid March. The store manager refused my returns and told me there’s nothing I can do. I did go home and pulled my Lowe’s 2023 total I spent there and it was $18949. Advised her that I’ll Be taking My business to anywhere but Lowe’s and will direct my customers to buy materials from any competitors but Lowe’s also. Look me up Lowe’s. I was once a frequent customer.

There are a great deal of people here to help you. It's all downhill from there. We purchased a bathroom cabinet and top. Got their credit card. They shipped the wrong cabinet. They picked it up and told us the cabinet we ordered didn’t exist. Keep in mind their employee wrote up the order. We were able to get a replacement cabinet from Home Depot. Not as nice but it was the correct size. Next we open the cabinet top we got from Lowe's and it was shipped broken. It was replaced but now I've paid my contractor for 3 trips not 1 and delayed the project by weeks. By now I should have received credit for the cabinet that was returned but I can't check my account for some screwy reason. It's a password user ID mess. At this point I say screw the credit and just want a refund. I don’t think I will ever shop here again.

It's hard to overstate how bad our experience with Lowe's installing our front door was. Several weeks into waiting and after paying, they updated us that the door was not even still being made. We waited months for nothing. We chose a different door and moved forward. Then they installed it several weeks later and forgot to give us half of the screw cover caps (and they are of course out of stock on the manufacturer page, and they sell for a big markup on other sites). They also chipped stucco off of the front of the home by the door frame, which we now have to repaint.

Good morning. This particular review is not being provided to speak of one of the Lowe's stores in general although I am compelled to speak of a certain person in general and how he conducted himself at the Lowe's store in Anderson, SC (Highway 28 bypass). The gentlemans' name is **. I walked into the store to pick up an order and ** was at counter. He happened to be on the phone at the moment and I could not help but notice how professional he was speaking to the person on the other end. When he hung up the phone he was immediately prompted to request a favor from one of the his employed associates asking them if they could do something for him.. and of course the person replied "no problem." ** then looked at me and kindly said "how may I help you sir"..? He called receiving to ask for someone and the person was not present at that time so he said to me that he would go back to pick up my order.

Lowe's has now sunk to an all-time low with their veteran rewards program. Not only have they removed many items from being allowed to be discounted to veterans, but now they are having "military and personal use" sales, thereby bypassing the veterans reward program for most of the remaining items not already removed from this program. Lowe's should be ashamed of themselves for pretending to honor this country's veterans by their shameful actions.

Lowe's is local to my home, so I do shop there. Must say though that as an avid DIY homeowner I find Home Depot has more of a selection of the things I'm usually looking for. My most recent Lowe's visit was a disappointment. Needing weed & feed for my lawn I purchased a bag in their lawn & garden center and applied it to my lawn. Needing a second bag I returned to Lowe's, this time walking through the main store where they also stocked weed & feed. This time I noticed a buy weed & feed and receive a free bonus 5,000 foot bag of basic fertilizer. However, I couldn't locate the bonus product. Customer service helped me locate the bonus product - but just one bag remained. Lowe's stocked what I counted to be at least 100 bags of the weed & feed part of the special but only had one bonus bag.

Bought the stackable MIDEA washer/dryer in 2023. I’ve had nothing but problems with both units. The washer does a terrible job dissolving the laundry soap and clothes come out with blue stains. Both washer and dryer have “safeguards” on them so you can’t select the spin, dryness, temperature, etc. that works best for you. The dryer does a terrible job drying the clothes no matter what temperature you’re allowed to use.

I bought a gas stove for my condo rental in Florida and was told that Lowe's would provide delivery personnel certified to install. LIE!!!! Does not exist in Florida at least. I had to hire a plumber last minute for $380 and requested that Lowe's pay me for hiring the plumber especially since it was in a rental. Told numerous times that the district manager would call me and guess what did not happen. I am discontinuing my credit card with them and will never ever walk in that store again!!!

Ordered canopy 10x12 and after it had partially been put together the man measured and the ACTUAL size was 10x9. Lowe's told us to dismantle and pack up like it came which is impossible since boxes are torn. Lowe’s would pick it up IF it was properly packed and ship it back to CHINA and refund my money. Mr. ** spent several hours dismantling and packing it. DO NOT BUY IF IT COMES FROM CHINA. THEY ARE CASUAL ABOUT MEASUREMENTS. I was told it would be shipped from Missouri, not China. I blame Lowe's for making Mr. ** do the labor packing up all the pieces for which I paid him, and since I went to Lowe's in person to order and pay for this that nobody mentioned it was coming from China.

Another generic respond from Lowe's; specific about the Lowe's located in Fountain Mesa Ridge, CO. After brought to the attention of Lowe's of a mistreatment, discrimination from that specific Lowe's, they contact me and told me that they are investigating my complaint. I ask when they are going to tell me the outcome and what action they taking for this not to happen again and their respond was that they dont disclose that information because that is the company policies. Again no transparency and a lots of generic respond. This Lowe's at Fountain, Mesa Ridge CO have many complaints and they need a intensive training on their customer services skill. I will not take this for an answer and will seek some type of help with this situation.

I ordered a lawnmower to be delivered. I selected a date that was available that worked for me. After taking time off from work, I got a call saying they need to reschedule for the next day between 10 and 2. I again took time off from work, rushed home, and got a call at 11 (within the delivery window) saying my mower was not ready. So it is now rescheduled for the next day. Now I have to take more time off work for the 3rd day in a row.

In the last 2 months, I have received 2 busted vanities, a fridge and ice maker doesn’t work and a $4700 floor installation and the product is defective. They just send me to 3rd party who is impossible to get in touch with. I’m going to have to get the floor removed and replaced. It’s awful!!!

I bought a refrigerator. They delivered no problem till I looked inside and found no shelf. When I called, they wanted to take the refrigerator and once they took it they would replace it. I'm sorry but I'm not going to go without a refrigerator. Awful customer service.

I bought my new Samsung refrigerator in December and in March it was already damaged! I've been waiting a month for a response from Lowe's and Samsung and they've only given me an appointment with technicians who come and don't solve anything and the last two times I've asked for leave at work and they don't show up or answer the phone. It seems like a lack of responsibility to me because I bought a new refrigerator, not used. All my food was damaged and I have had extra expenses for shopping just for the day.

Took a box of unused trim back that I purchased the previous day. Chloe took them out and announced that two pieces were about a millimeter shorter than the rest and she couldn't take them back. I only took the ones I needed out of the box. They were cut by the manufacturer. This store sucks.

Went and got a quote from Lowe's for a outside generator, Lowes quoted me over $ 16,000 dollars, The next bid I got was $ 9,875,00 from Home Depot, I went to Lowe's and asked them why theirs was so much higher, They set up another appointment to come out but never showed up, Another time got a bid. from Lowe's to change out a back door, Lowe's bid was $3200,00, Home Depot bit the same door at $1,248.00, I will not even bother calling Lowe's for any future bids!!

We started a 10' by 14' Kitchen remodel in December 2023, In January 2024 we paid over 20K (Paid in full) to have the cabinets done and installed. We were not told that we would need to store our cabinets once done until the installer could come and inspect them and then if they are happy, they will schedule the install. I will receive the cabinets on 3/29/2024, the inspection will be a week later and then the install up to two weeks later. We are now into the 4th month, and we still have nothing to show for our money, even the demo has not been done.

I won’t use a self-check station at a store and I went to Lowe’s in Broken Arrow and there were nobody working a register except the pro counter and it was backed way up most people don’t like them and the personal touch is lost by forcing people to check there self out. Makes me go elsewhere as I figure they don’t want to give me a good shopping experience. Make online shopping more appealing although I like shopping local if I can but I refuse to shop at a store that doesn’t man their registers.

Don’t Do It! This has been the Worst experience I’ve ever had! The Springfield Northside assistant manager informed me tonight after I told her I was reporting them to the Consumers Act “she didn’t care, she ready had one on her desk she was working on.” That’s A Quote! The Store Manager was standing beside her behaving in the same manner. After I had spent 24 hour, 9 different people (including Store dept managers, Warehouse, and Corporate) hours of hold time and automated nonsense. I had walked in the store with a email from corporate that could have worked the whole thing out. They however Were So Disrespectful and Rude I told them to come get it all. I had ordered a stove, fridge, dishwasher.

Placed a order for a specific refrigerator color and they did not think to call to inform me that it was not in stock but instead replaced it with what they seem fit to replace it with after I specifically stated I did not want a black refrigerator. I was told they would reach out within 24 hours with a solution and never heard from them. I am very disappointed in how they value their customers and how they managed to deliver the wrong color refrigerator. It’s a 2 day return policy and believe they are stalling time so that I will be stuck with this refrigerator and cannot return it.

We have a Lowe's credit card. We tried to use it and it was rejected because of a fraud alert. We spent over 4 hours on the phone with Lowes staff and they couldn't help us. My husband had to take a video of himself, while he was on the phone with Lowe's personnel and then he had to send a picture of his driver's license, again, while he was on the phone with Lowe's staff and link for the picture didn't work. He tried 6 times and the only answer they could give him was "We can send you the link again". The customer service representative's only response was to say I'm sorry. They couldn't fix it! On our way to HOME DEPOT!

Been to Lowe's last 3 days to get mulch and weed blocker. Today met Kristin, employee at store 0358 in Summerville, SC. Asked her if Lowe's had any cardboard they were throwing out that I could use as weed blocker. She gave me quite a bit. Thanks, Kristin. My backyard will be much less weedy and less ridden by woodland vines this summer. Thanks again.

Savannah Lowe's store. Went to garden dept twice in past week. Sign clearly stares open till 7pm. Both time they locked the gates on me at 5:50 pm, even though I had a full car worth aprox $300. When I questioned them they were rude and told me to check out inside. The store isles are so cluttered, there is no way I could have pushed a packed garden cart through that store. Good thing there is a Home Depot next door.

I wish I could say that you have done well. But I cannot. I worked for Lowe's for 12 years, I ran the appliance department as well as the Delivery and receiving Departments. I have tried to buy appliances from Lowes twice now and both experiences have been so phenomenally terrible I am debating whether I will even enter a store again. The first was a dryer, and two days of trying to get it delivered and installed. The third party delivery people not knowing the difference between a range cord and a dryer cord, refusal to stack the dryer as was specifically requested when the unit was purchased, and nearly causing a fire by not removing the plastic from inside the dryer, running it and leaving the house (in complete disarray).

The three Norton, VA employees I worked with in floor sales and customer service were not knowledgeable of sales rebate procedures, and demonstrated lack of concern for customer service. When I purchased a refrigerator and and icemaker, there was a sign indicating a rebate for the cost of the icemaker. None of the three employees could tell me how to obtain the rebate form I needed to file for a refund. I was told they would research and call me with details, but almost a week later nobody at Lowe's has contacted me.

Jose and his team from Keller installed our carpet in our unfinished basement. They were so polite and efficient. We had scheduling difficulties that day due to personal reasons and they were kind and courteous to whomever they came in contact with. They finished two bedrooms, a large living room and stairs in roughly 4 hours. Would highly recommend this team and working with Lowe's for your carpet installation needs.

Had our floors, carpet and wood floors torn out, the price just keeps going up and up and up and not getting done. The workers were good from a sub contractor but Lowe's keeps jacking the price and we had to keep going and we had to leave home for a week which cost us more in hotels and eating!!! I will never ever use Lowe's again.

Will never shop at Lowe's again after being treated so poorly. Purchased a clothes dryer and spent $824.00 which included $35.00 for it to be installed. When it was delivered I was told it couldn't be installed because because it couldn't be hook-up to the existing shut-off and that I would need to contact a plumber to do the install. The delivery person said to call the store to receive a refund of the $35.00. I called the store and asked for the $35.00 refund and they refused to give a refund because they said the $35.00 was for parts to do the install and that the install was free. That was not what I was told. I was told the install was $35.00. I talked to 3 people to request the refund and all 3 refused. This all over $35.00. I will never shop at Lowe's again.

Ordered a counter top for kitchen on 9-16-2023. After months of waiting, found out Lowe's put the wrong email address in. Once that was fixed, found out Lowe's uses a program called IME. Avoid it at all cost. Had IME on the phone, no help. Has to get corporate involved. Went to the store several times, no help. Tried to talk with Donovan, at the store. He kept me waiting over one hour and I had to go get him out of the office. Donovan was of no help. Finally got counter top headed in the right direction. Paid Lowe's store, then I had to pay IME, got another bill from IME. I did not use my Lowe's credit card. Installed on 2-16-2024.

I ordered a stove and refrigerator from Lowe's and scheduled a delivery for both in February, 2024. When the delivery team for the refrigerator arrived, they had trouble fitting it through the kitchen, and decided they needed to move a hutch. Without permission or removing anything from the hutch, they started shoving it aside, breaking the legs, and collapsing the whole thing. Then they kicked my DVDs and knickknacks that had been on the hutch aside like trash, stepping all over the items they'd dumped.

Bought a new fridge from Lowe’s. First delivery they were hours late. I left and couldn’t wait any longer. 2nd delivery, I picked the hours of 8:00-12:00. 1:00 still didn’t show. I called. They gave a new delivery time 2:00-6:00! I had my assistant cover my stairs with plastic and paper to protect the carpet. Everything was removed from the fridge and put it on the counter. I’m very busy with work. I can’t sit here all day waiting. That’s why I chose 8-12 delivery. I had my assistant sit here from 8:00-7:00 and wait for them. At 7:00, he went home. They never came. This is absolutely ridiculous! I called again and it’s another 3 day wait for the 3rd delivery attempt. In the meantime, I have to live with covered stairs?!! I’m so angry! I will never buy anything from Lowe’s and have it delivered. Worst possible service.

Online prices bait you to buy something on sale and then they cancel the order and give you a option to place the order again at a 100% mark up. When inquiring about why the order was Canceled they blame vendor. No inventory. Only hours later it is available at a 100% more than advertised.

The window Milgard brand is good so this is the only reason I gave one star. The installers were great and pleasant to work with but Lowe's itself was terrible. I ordered the Windows and Doors in December of 2023 and it's now March 2023 and product still not completed. 1st the windows were ordered and the trim was on back order then the windows came in and had bent sashes. I waited longer with patience and received the sliding door and they didn't order the screen for the door. So with that being said. It's the end of March and still waiting on the bent sashes and having a slider door inserted without a screen when the weather is beautiful and no way to leave the door open. Also there is glue and sticker still left on most of the Windows. I would highly recommend another company if deciding to have new windows installed.

I bought a new home that Lowe's serviced with their windows. They came back out after I had been here for 2 months to replace the front bedroom ones due to their being the wrong ones. It is freezing cold in that room in winter needing a heater and hot in summer. I had the HVAC people come out to fix the problem but they could not find anything wrong. Who would have thought to check the window since it was BRAND NEW? 2 years later we found the window was not a good fit and had been leaking making the room non functional. When called I was told someone would get back to me 3 weeks ago. I understand the warranty was up but the problem with the faulty windows still remains. I now have Kleenex stuffed in there with tape to help keep the cold out. DO NOT buy from them. I have a new house with a useless window I will have to pay for replacement and I promise it won't be from these Bozos.

In February 2024, I received the measurements, a quote for tile then made my payment. Lowe's delivered the wrong materials, they had pickup the incorrect tile and start packing the correct tile. In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it. Lowe’s still tried to deliver the tile when Service Pro decided not to do the job. I had to make numerous calls for them to pickup the mortar and grout which was incorrect also.

I had a very stressful and unpleasant experience at Lowe's Brickyard store# 1845. Firstly, they sold me the wrong door which had an extremely high threshold, causing my tenant to trip over it. Secondly, the person who installed the door was unprofessional and made inappropriate comments. I have sent multiple emails to Lowes Investor Relations and Lowes installation support, but unfortunately, I haven't received a response yet. I would like my concerns to be addressed by Lowes as soon as possible.

Over 6 months ago I had a virtual kitchen consultation. I paid for cabinets and installation over 5 months ago. Lowe's should have started the permit process at that time but waited until three weeks after the cabinets were delivered which was over four months ago. Now I get a weekly call saying the same thing, one permit was approved, two need corrections and the installer will upload by end of week. The installer doesn't answer the phone or return emails and Lowe's still can't tell me about the floor and backsplash I picked out. Complete nightmare. I'm canceling the whole project after living with boxes everywhere for four months, not even being able to decorate for Christmas.

Had to return Lawn mower blades (wrong size) and return J- bend because needed complete kit...All I wanted to do was exchange for correct items.. We had used Debit Card for Original purchase! The Customer Service stated, "We can't exchange nor give store credit nor cash back.." All items were never opened and why you can't exchange is baffling to me...Use to love Lowe's but no longer.

Beware: Horrible, Horrible, place to shop. I bought a gas stove from the Williamsburg VA store at Lowes, and asked the representative that sold it to, how much is it going to cost for installation, and she specifically said THE installation price IS INCLUDED WITH THE PRICE and all you have to pay for is the price for them to take your old stove away. Well, for one, the stove was a week late. Then when the stove got delivered the delivery person said they Do Not do the installation and it will be a separate price. He also told me that Lowe's do this to customers all the time and he have to deal with angry customers because of it. So, I call the store and talked to the assistant manager (Michelle) and she told me that the installation price of the stove will be over $500 dollars.

Never buy anything from Lowe's. They are SCAMMERS disguised as a reputable company. I received a Primo water cooler advertised as “new”. The box was torn apart, the top and bottom gone and only styrofoam to support. I had no option but to dispose of the remnants. It's very possible that we received a REFURBISHED item. The previous PRIMO we owned lasted us almost 10 years with the pump sort of failing at the end. Instead of trying to figure out to fix it, we ordered from Lowe's thinking their price was decent for the item because Sam's Club and Costco were out of Primo's under $200.

Waited a week for the delivery, After a week got an email its delivered, couldn't find the items delivered, wasted time on the phone and then they said it was actually not delivered and was sent back to another state after driver attempted to deliver it (They took it back to Mississippi from New york within one hour), aggravation was terrible because was already scheduled to do the installation.. Representative, actually supervisor showed "0" consideration.

After doing business with Lowe’s for 40+ years and spending tens of thousands of dollars (cash) I got treated like crap. I signed a contract to have quartz countertops installed, the agreement was I paid the down payment and final payment upon completion. I had bad experiences with Lowe’s flooring contractors and wanted to make sure I wasn’t getting the same issues. The contractor made the final measurements and was waiting on a PO from Lowe’s. I contacted Lowe’s and was told I needed to make the payment in full now (new policy after my contract date). I was told to call customer service to get it resolved. The local store couldn’t help, which I did and was told too bad that’s the new policy and cancelled my contract before I got off the phone, rude and no one tried to resolve the matter. Done with Lowe’s as customers don’t mean anything to them. I’ll drive 25 miles to Menards!

Updated on 06/13/2024: Do not get this protection plan. It is really close to a scam. We have been having the same problem with our fridge for about 4 months. They will send different companies out so it looks like a new claim has been made because they have a rule, if 4 claims are put in within 30 days they need to replace the fridge. To avoid having to replace the fridge they send different companies out for the same issue and it shows up in their system as a totally brand new claim. Horrible, Horrible, Horrible. Customer service is in the Philippines and it's like you are talking to a robot cause they are just reading a script. It doesn't matter what you tell them, they will give you the same answer that is written on their script. You ask for a supervisor they tell you that you do not need a supervisor as they are highly trained on the matter. They have no clue what they are talking about.

I purchased a bathroom vanity sink from Lowe’s. I paid 600.00 for the vanity and 600.00 for the installation. The installer came and measured from top to bottom. I picked out a sink and he said it work perfectly. He put it in and there is a huge 1 1/2 gap from the beginning of the sink to the end. I didn’t notice it until they were gone. I never imagined they would leave it like that. I talked to the local management and corporate and never had such bad customer service. I asked them why. He didn’t say something and she said he did. He did when he was walking out the door. Each manager told me the only responsibility they had was they put sink in. In fact she told me “save your money so you can get it fixed." Do yourself a favor and stay away from LOWE’S.

Purchased a clothes dryer at Lowe's East Albuquerque and was told it would be delivered the next day. The appliance was not delivered until three days later. I tried calling Lowe's numerous times and received an automated answer. When I requested the appliance dept. the phone rang and rang with no answer. I then tried the store manager with the same result.

I normally do not try to leave a bad review. But we went to Lowe's a couple days ago to purchase some fencing. They no longer carry what we were looking but the problem was when I asked the salesperson about it they had no clue. They said they had no idea. To me if you work for Lowe's, even if you're not in the department you're usually working in. Shouldn't you have some working knowledge of the store? I am totally disappointed with them. I have always shop at Lowe's because they're close by and they usually have everything I need. And also they're doing away with the Lowe's card and the veterans discount. Another bad move on your part Lowe's. I hope that you guys can get your act together because it's going to affect your sales.

Contracted Lowe's to install replacement windows on first floor. 6 windows and slider. Installed in October, same day they (subcontractor) said there was a "manufacturer defect" because 4 windows had gaps and did not fully close. Then the rain came...two windows leak, one really bad so much that now the window sill is mushy. I can't be there nonstop to clean water. All the windows get water on the channels inside, as well as slider. The slider doesn't lock properly. Nearly 4 months later and NOTHING. I've communicated with Lowe's more times than I want to.

I got my disabled friend a dishwasher for Christmas. She had it for just a few weeks and woke up to a flooded house. I called Lowe's and they told me I had to call Frigidaire that was 1/20/24. I've called and talked to at least 20 people in both companies. They say the repair person in the area is going to fix it. Nope they are lazy, terrible at the job, most of their reviews say if they could put a 0 they would.

Would give 0 if there was this option. Would never buy any major appliances from Lowe's. Bought a wall oven and I was told by the salespeople the installation was included. When I received the oven on Friday (2/23/2024), the delivery team wouldn't install it. Called the service line right away. The agent told me she scheduled an installation team to come the next day. Waited for the whole day the next day, but no one showed up. Called the service line Monday and I was notified we are out of the 48 returning period. Nothing Lowe's could do and the installation is not their job. I need to find a local installation company to finish the work.

Saw on their website that they were offering a buy 1 get one green tag on a John Deere S170, I placed an order and picked my free item. I got an email confirming and saw the free item was missing. I called and talked to 3 people who talked to managers (they saw the problem) and was told I would get a call back in 24 hours which never happened. I called back for 3rd time and was given a excuse and now they couldn't do anything, I could not get a manager to get on the phone with me, they would just relay through a CSR. The item had a value of $299 and all they offered was a $25 gift card, and I would never get the free offer. Over 3 hours on the phone!

I went online to order some shower material and they charged my card the full amount then refunded it back to my account then charged me another amount and refunded it back to me then charged me a lesser amount for part of the order. I get an text saying there was a error with the card and basically I would have to use other form of payment and I did and it says it went through but get more texts saying payment error. Talked to a few different people at customer service. Some were helpful and others were very rude and talked down to me like I was a peeon. Never apologized about the service I was getting until he ask me what should they do and I told him that an apology would be appreciated and again started talking to me like I was a nobody (Michael customer service manager).

Absolutely terrible experience. Never use Lowe's to do your flooring install. They contract out work. The pods they contract with through Service Pros is subpar. I had wood flooring installed in my home. It is buckling and cupping. They said it was because there was a moisture leak in my home. I take an accusation like that very seriously. I had a plumber come out, I had crawl space vendor come out and I had a contractor come out. There is no moisture leak.

I have spent the whole of my afternoon trying to place an order online (only way to get the president day deal) and something went wrong and I ended up with getting a warranty I didn't order and not getting the hallway I did want and they did nothing for me :(. Could not just remove the warranty I didn't want and could not add a lousy $50 hallway to my order or do anything for me because of the obvious glitch in the original order that I looked at a dozen times. I even asked about if I cancelled it would they honor my original order I wanted even if the sale price was not available and got a resounding "no". I spent time on chat then it got dropped then I reentered chat. Finally got a number and talked with a person and then the supervisor but they couldn't help me out. I don't even have it yet but can't cancel off the order a 3 year warranty I didn't order on the item. If this item wasn't so hard to find I would have cancelled it.

We have placed a dryer online on January 16th, 2024. The dryer was delivered on January 24th, 2024. On January 28th, 2024, after using it for the first time, we noticed that there were loud sand grinding sounds. We called Lowe’s immediately to report the incident and that was the first time we were notified by the customer service agent that major appliances only have 48 hours to report damages for refund/return/replacement. We were referred by customer service to contact Samsung and filed a warranty service request. The technician came and determined that the physical damage in the top left corner is the reason causing the sand grinding sound that occurred during shipping/moving.

02/16/24 2:00 pm Menards Avon Lake Oh Whirlpool #wrt318fzdb frig 468.00.00 Lowes Rocky River Ohio - same exact model 649.00. Low price guarantee - nope! They gave me a hard time (25 minutes) about - Menards charges more for delivery. I did not imply anything about delivery. They say 29.00 for all appliance delivery. Don't believe lowest price guarantee. Showed all ads.

Bought two appliances; dishwasher and refrigerator. Refrigerator has cosmetic damage. Dishwasher doesn't actually wash the dishes; fills with water and drains, arms don't spin. Was told basically, too bad on the cosmetic damage. As for the dishwasher, it's taken over a week to get communication about a replacement. I'm now being told I need to wait 2 more weeks. No expediting here. They need to pick up their garbage and refund my money so I can go to Home Depot.

My new stove touchscreen stopped sensing after three months so I gave Lowe's warranty a call. OH BOY! How unprofessional these people are that work for Lowe's! They gave me a technician and appointment. Okay, I thought we are going to fix the problem. That was December! Today is February 14, 2024, and still it has not been done! The first technician lugged me around for two weeks and was a no-show! The second technician came and ordered a new screen, and I waited again two weeks for him to return to install it. He came and installed it, and it still didn't work!

I will never again shop at Lowe's since they have removed the cashiers and made itself check out. I'm not doing your job and paying full price. Especially not using self check out when you have 2 employees standing there watching.

Purchased a commercial Whirlpool dryer on Jan 24, 2024. On Jan 26th, Dryer was delivered and installed defective/broken. Lowe's sent a repairman the following day - dryer is in need of parts. On Feb 13th, received word that parts are in BUT service is 2 weeks out. We told Lowes we can no longer wait and want a new dryer. Lowes conceded that their 48 hr time live ran out and there is nothing they can do. So, we paid $1,300 for a brand new dryer and are stuck with a defective dryer. Do yourself a favor and NEVER BUY AN APPLIANCE AT LOWES.

Ordered a new refrigerator from Lowe’s on a Wednesday morning shortly after opening. Salesperson was great, in/out 20-25 minutes, delivery scheduled for next day. The prior Tuesday evening I returned home from vacation to find my refrigerator thermostat had stopped working; my house smelled like more than a few dead animals & I had lost over $400-500 worth of mostly frozen food plus all the refrigerator condiments, etc. Turned the heat up, opened doors, dragged big garbage can to front steps & threw out all the contents; then spent 2 hours scrubbing & cleaning the floors. Finished that, cleaned myself up, changed, ate peanut butter & crackers because other smells nauseated me.

Ordered some items order number **. They never sent me an email giving me status and now they tell me they don't know what the status is. I have called customer support twice and they have not been able to resolve it. Because they say it a store issue, no it is a Lowes issue. I keep getting the run around and I still don't have my order and it has been two weeks. I need it know!!

Purchased 8 window on August 2023, 10 weeks later my window order was delivered to wrong address. What they delivered was 7 folding $15 chairs and a wood lattice. After half dozen phone call and 3 weeks later our windows got delivered, installed 3 weeks later in two different appointments. After 4 weeks of installation we notice one of the windows latch was loose. Called for the warranty so our latch to be replaced.

We bought a fully-assembled, brand-new electric golf cart from Lowe’s store #2656 on 12/13/24. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowe's fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe’s. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don’t buy expensive items from Lowe’s, there is no return policy.

We bought a fridge and induction range, Samsung Bespoke in mid November 2023. We love both appliances. However, getting our Circulon cookware rebate, offered with the range purchase, is ridiculous. I submitted it, completing the rebate form in full. It was accepted and confirmed. Later, it was rejected. No reason given except Non-Compliance - unable to process the SB Range. I resubmitted and it was repeated. For a third time, I submitted using a different code, found on the receipt - guessing perhaps, this is what they wanted. It was accepted for a third time. They stated that on Feb. 3, the rebate status would be available online. You can search by phone number, address or confirmation number. NONE worked. It's almost 4:30 p.m. I should point out that they never could find my information by phone number or address and by confirmation number - nothing happens. Their website ignores the request.

If you have a concrete slab foundation...avoid Lowe's at all costs! They send in a outsourced team, usually, Service Pros, (which, are anything but), and, guess what needs to be done to get the floors right! Been dealing with them for over 2 and a half years, trying to get our floors quiet...they just can't seem to find the right fix! Now, they offer us a "slap in the face" reimbursement, in the hopes that we'll just go away! Not going to happen!