Lowe's Home Improvement Reviews

I purchased a lawn mower on March 22, 2024. After one time use, the blades stopped engaging. Rather than get the new mower serviced, I contacted Lowe's to replace it. I asked if they can pick up the old mower and drop off the new mower. Ron in delivery assured me they would do that. A truck came today to pick up the broken mower but they did not have the replacement. A call was made to Lowe's manager Dan who stated that policy is to deliver replacement only after broken mower received. We informed Dan we would pick up the replacement today and he stated that would be good. When my husband went to pick up replacement, he was told can’t since broke mower not received. Trucking company stated they advised Lowe's of the pick up including a picture. Lowe's manager Dan kept talking about their policy, however, it seems hr is the only one who knows the policy and he does not know how to articulate such to employees or customers.

The absolute worst. They sent a obviously broken product by FedEx. The product can only be returned to the store. They deliberately make returns difficult. Shop at Home Depot. Lowe's has a rack of negative reviews on this site and others for a reason, incompetence and greed. They don't care about their customers. When they go out of business don't feel bad, rejoice. KARMA.

Lowe’s has changed their return policy. I was refused a return today because I didn’t have a receipt. Now I shop here at least 2x a week as I run a handyman service, I don’t always have the receipts or cards with me. I was advised Lowe’s changed their policy mid March. The store manager refused my returns and told me there’s nothing I can do. I did go home and pulled my Lowe’s 2023 total I spent there and it was $18949. Advised her that I’ll Be taking My business to anywhere but Lowe’s and will direct my customers to buy materials from any competitors but Lowe’s also. Look me up Lowe’s. I was once a frequent customer.

There are a great deal of people here to help you. It's all downhill from there. We purchased a bathroom cabinet and top. Got their credit card. They shipped the wrong cabinet. They picked it up and told us the cabinet we ordered didn’t exist. Keep in mind their employee wrote up the order. We were able to get a replacement cabinet from Home Depot. Not as nice but it was the correct size. Next we open the cabinet top we got from Lowe's and it was shipped broken. It was replaced but now I've paid my contractor for 3 trips not 1 and delayed the project by weeks. By now I should have received credit for the cabinet that was returned but I can't check my account for some screwy reason. It's a password user ID mess. At this point I say screw the credit and just want a refund. I don’t think I will ever shop here again.

It's hard to overstate how bad our experience with Lowe's installing our front door was. Several weeks into waiting and after paying, they updated us that the door was not even still being made. We waited months for nothing. We chose a different door and moved forward. Then they installed it several weeks later and forgot to give us half of the screw cover caps (and they are of course out of stock on the manufacturer page, and they sell for a big markup on other sites). They also chipped stucco off of the front of the home by the door frame, which we now have to repaint.

Good morning. This particular review is not being provided to speak of one of the Lowe's stores in general although I am compelled to speak of a certain person in general and how he conducted himself at the Lowe's store in Anderson, SC (Highway 28 bypass). The gentlemans' name is **. I walked into the store to pick up an order and ** was at counter. He happened to be on the phone at the moment and I could not help but notice how professional he was speaking to the person on the other end. When he hung up the phone he was immediately prompted to request a favor from one of the his employed associates asking them if they could do something for him.. and of course the person replied "no problem." ** then looked at me and kindly said "how may I help you sir"..? He called receiving to ask for someone and the person was not present at that time so he said to me that he would go back to pick up my order.

Lowe's has now sunk to an all-time low with their veteran rewards program. Not only have they removed many items from being allowed to be discounted to veterans, but now they are having "military and personal use" sales, thereby bypassing the veterans reward program for most of the remaining items not already removed from this program. Lowe's should be ashamed of themselves for pretending to honor this country's veterans by their shameful actions.

Lowe's is local to my home, so I do shop there. Must say though that as an avid DIY homeowner I find Home Depot has more of a selection of the things I'm usually looking for. My most recent Lowe's visit was a disappointment. Needing weed & feed for my lawn I purchased a bag in their lawn & garden center and applied it to my lawn. Needing a second bag I returned to Lowe's, this time walking through the main store where they also stocked weed & feed. This time I noticed a buy weed & feed and receive a free bonus 5,000 foot bag of basic fertilizer. However, I couldn't locate the bonus product. Customer service helped me locate the bonus product - but just one bag remained. Lowe's stocked what I counted to be at least 100 bags of the weed & feed part of the special but only had one bonus bag.

Bought the stackable MIDEA washer/dryer in 2023. I’ve had nothing but problems with both units. The washer does a terrible job dissolving the laundry soap and clothes come out with blue stains. Both washer and dryer have “safeguards” on them so you can’t select the spin, dryness, temperature, etc. that works best for you. The dryer does a terrible job drying the clothes no matter what temperature you’re allowed to use.

I bought a gas stove for my condo rental in Florida and was told that Lowe's would provide delivery personnel certified to install. LIE!!!! Does not exist in Florida at least. I had to hire a plumber last minute for $380 and requested that Lowe's pay me for hiring the plumber especially since it was in a rental. Told numerous times that the district manager would call me and guess what did not happen. I am discontinuing my credit card with them and will never ever walk in that store again!!!

Ordered canopy 10x12 and after it had partially been put together the man measured and the ACTUAL size was 10x9. Lowe's told us to dismantle and pack up like it came which is impossible since boxes are torn. Lowe’s would pick it up IF it was properly packed and ship it back to CHINA and refund my money. Mr. ** spent several hours dismantling and packing it. DO NOT BUY IF IT COMES FROM CHINA. THEY ARE CASUAL ABOUT MEASUREMENTS. I was told it would be shipped from Missouri, not China. I blame Lowe's for making Mr. ** do the labor packing up all the pieces for which I paid him, and since I went to Lowe's in person to order and pay for this that nobody mentioned it was coming from China.

Another generic respond from Lowe's; specific about the Lowe's located in Fountain Mesa Ridge, CO. After brought to the attention of Lowe's of a mistreatment, discrimination from that specific Lowe's, they contact me and told me that they are investigating my complaint. I ask when they are going to tell me the outcome and what action they taking for this not to happen again and their respond was that they dont disclose that information because that is the company policies. Again no transparency and a lots of generic respond. This Lowe's at Fountain, Mesa Ridge CO have many complaints and they need a intensive training on their customer services skill. I will not take this for an answer and will seek some type of help with this situation.

I ordered a lawnmower to be delivered. I selected a date that was available that worked for me. After taking time off from work, I got a call saying they need to reschedule for the next day between 10 and 2. I again took time off from work, rushed home, and got a call at 11 (within the delivery window) saying my mower was not ready. So it is now rescheduled for the next day. Now I have to take more time off work for the 3rd day in a row.

In the last 2 months, I have received 2 busted vanities, a fridge and ice maker doesn’t work and a $4700 floor installation and the product is defective. They just send me to 3rd party who is impossible to get in touch with. I’m going to have to get the floor removed and replaced. It’s awful!!!

I bought a refrigerator. They delivered no problem till I looked inside and found no shelf. When I called, they wanted to take the refrigerator and once they took it they would replace it. I'm sorry but I'm not going to go without a refrigerator. Awful customer service.

I bought my new Samsung refrigerator in December and in March it was already damaged! I've been waiting a month for a response from Lowe's and Samsung and they've only given me an appointment with technicians who come and don't solve anything and the last two times I've asked for leave at work and they don't show up or answer the phone. It seems like a lack of responsibility to me because I bought a new refrigerator, not used. All my food was damaged and I have had extra expenses for shopping just for the day.

Took a box of unused trim back that I purchased the previous day. Chloe took them out and announced that two pieces were about a millimeter shorter than the rest and she couldn't take them back. I only took the ones I needed out of the box. They were cut by the manufacturer. This store sucks.

Went and got a quote from Lowe's for a outside generator, Lowes quoted me over $ 16,000 dollars, The next bid I got was $ 9,875,00 from Home Depot, I went to Lowe's and asked them why theirs was so much higher, They set up another appointment to come out but never showed up, Another time got a bid. from Lowe's to change out a back door, Lowe's bid was $3200,00, Home Depot bit the same door at $1,248.00, I will not even bother calling Lowe's for any future bids!!

We started a 10' by 14' Kitchen remodel in December 2023, In January 2024 we paid over 20K (Paid in full) to have the cabinets done and installed. We were not told that we would need to store our cabinets once done until the installer could come and inspect them and then if they are happy, they will schedule the install. I will receive the cabinets on 3/29/2024, the inspection will be a week later and then the install up to two weeks later. We are now into the 4th month, and we still have nothing to show for our money, even the demo has not been done.

I won’t use a self-check station at a store and I went to Lowe’s in Broken Arrow and there were nobody working a register except the pro counter and it was backed way up most people don’t like them and the personal touch is lost by forcing people to check there self out. Makes me go elsewhere as I figure they don’t want to give me a good shopping experience. Make online shopping more appealing although I like shopping local if I can but I refuse to shop at a store that doesn’t man their registers.

Don’t Do It! This has been the Worst experience I’ve ever had! The Springfield Northside assistant manager informed me tonight after I told her I was reporting them to the Consumers Act “she didn’t care, she ready had one on her desk she was working on.” That’s A Quote! The Store Manager was standing beside her behaving in the same manner. After I had spent 24 hour, 9 different people (including Store dept managers, Warehouse, and Corporate) hours of hold time and automated nonsense. I had walked in the store with a email from corporate that could have worked the whole thing out. They however Were So Disrespectful and Rude I told them to come get it all. I had ordered a stove, fridge, dishwasher.

Placed a order for a specific refrigerator color and they did not think to call to inform me that it was not in stock but instead replaced it with what they seem fit to replace it with after I specifically stated I did not want a black refrigerator. I was told they would reach out within 24 hours with a solution and never heard from them. I am very disappointed in how they value their customers and how they managed to deliver the wrong color refrigerator. It’s a 2 day return policy and believe they are stalling time so that I will be stuck with this refrigerator and cannot return it.

We have a Lowe's credit card. We tried to use it and it was rejected because of a fraud alert. We spent over 4 hours on the phone with Lowes staff and they couldn't help us. My husband had to take a video of himself, while he was on the phone with Lowe's personnel and then he had to send a picture of his driver's license, again, while he was on the phone with Lowe's staff and link for the picture didn't work. He tried 6 times and the only answer they could give him was "We can send you the link again". The customer service representative's only response was to say I'm sorry. They couldn't fix it! On our way to HOME DEPOT!

Been to Lowe's last 3 days to get mulch and weed blocker. Today met Kristin, employee at store 0358 in Summerville, SC. Asked her if Lowe's had any cardboard they were throwing out that I could use as weed blocker. She gave me quite a bit. Thanks, Kristin. My backyard will be much less weedy and less ridden by woodland vines this summer. Thanks again.

Savannah Lowe's store. Went to garden dept twice in past week. Sign clearly stares open till 7pm. Both time they locked the gates on me at 5:50 pm, even though I had a full car worth aprox $300. When I questioned them they were rude and told me to check out inside. The store isles are so cluttered, there is no way I could have pushed a packed garden cart through that store. Good thing there is a Home Depot next door.

I wish I could say that you have done well. But I cannot. I worked for Lowe's for 12 years, I ran the appliance department as well as the Delivery and receiving Departments. I have tried to buy appliances from Lowes twice now and both experiences have been so phenomenally terrible I am debating whether I will even enter a store again. The first was a dryer, and two days of trying to get it delivered and installed. The third party delivery people not knowing the difference between a range cord and a dryer cord, refusal to stack the dryer as was specifically requested when the unit was purchased, and nearly causing a fire by not removing the plastic from inside the dryer, running it and leaving the house (in complete disarray).

The three Norton, VA employees I worked with in floor sales and customer service were not knowledgeable of sales rebate procedures, and demonstrated lack of concern for customer service. When I purchased a refrigerator and and icemaker, there was a sign indicating a rebate for the cost of the icemaker. None of the three employees could tell me how to obtain the rebate form I needed to file for a refund. I was told they would research and call me with details, but almost a week later nobody at Lowe's has contacted me.

Jose and his team from Keller installed our carpet in our unfinished basement. They were so polite and efficient. We had scheduling difficulties that day due to personal reasons and they were kind and courteous to whomever they came in contact with. They finished two bedrooms, a large living room and stairs in roughly 4 hours. Would highly recommend this team and working with Lowe's for your carpet installation needs.

Had our floors, carpet and wood floors torn out, the price just keeps going up and up and up and not getting done. The workers were good from a sub contractor but Lowe's keeps jacking the price and we had to keep going and we had to leave home for a week which cost us more in hotels and eating!!! I will never ever use Lowe's again.

Will never shop at Lowe's again after being treated so poorly. Purchased a clothes dryer and spent $824.00 which included $35.00 for it to be installed. When it was delivered I was told it couldn't be installed because because it couldn't be hook-up to the existing shut-off and that I would need to contact a plumber to do the install. The delivery person said to call the store to receive a refund of the $35.00. I called the store and asked for the $35.00 refund and they refused to give a refund because they said the $35.00 was for parts to do the install and that the install was free. That was not what I was told. I was told the install was $35.00. I talked to 3 people to request the refund and all 3 refused. This all over $35.00. I will never shop at Lowe's again.

Ordered a counter top for kitchen on 9-16-2023. After months of waiting, found out Lowe's put the wrong email address in. Once that was fixed, found out Lowe's uses a program called IME. Avoid it at all cost. Had IME on the phone, no help. Has to get corporate involved. Went to the store several times, no help. Tried to talk with Donovan, at the store. He kept me waiting over one hour and I had to go get him out of the office. Donovan was of no help. Finally got counter top headed in the right direction. Paid Lowe's store, then I had to pay IME, got another bill from IME. I did not use my Lowe's credit card. Installed on 2-16-2024.

I ordered a stove and refrigerator from Lowe's and scheduled a delivery for both in February, 2024. When the delivery team for the refrigerator arrived, they had trouble fitting it through the kitchen, and decided they needed to move a hutch. Without permission or removing anything from the hutch, they started shoving it aside, breaking the legs, and collapsing the whole thing. Then they kicked my DVDs and knickknacks that had been on the hutch aside like trash, stepping all over the items they'd dumped.

Bought a new fridge from Lowe’s. First delivery they were hours late. I left and couldn’t wait any longer. 2nd delivery, I picked the hours of 8:00-12:00. 1:00 still didn’t show. I called. They gave a new delivery time 2:00-6:00! I had my assistant cover my stairs with plastic and paper to protect the carpet. Everything was removed from the fridge and put it on the counter. I’m very busy with work. I can’t sit here all day waiting. That’s why I chose 8-12 delivery. I had my assistant sit here from 8:00-7:00 and wait for them. At 7:00, he went home. They never came. This is absolutely ridiculous! I called again and it’s another 3 day wait for the 3rd delivery attempt. In the meantime, I have to live with covered stairs?!! I’m so angry! I will never buy anything from Lowe’s and have it delivered. Worst possible service.

Online prices bait you to buy something on sale and then they cancel the order and give you a option to place the order again at a 100% mark up. When inquiring about why the order was Canceled they blame vendor. No inventory. Only hours later it is available at a 100% more than advertised.

The window Milgard brand is good so this is the only reason I gave one star. The installers were great and pleasant to work with but Lowe's itself was terrible. I ordered the Windows and Doors in December of 2023 and it's now March 2023 and product still not completed. 1st the windows were ordered and the trim was on back order then the windows came in and had bent sashes. I waited longer with patience and received the sliding door and they didn't order the screen for the door. So with that being said. It's the end of March and still waiting on the bent sashes and having a slider door inserted without a screen when the weather is beautiful and no way to leave the door open. Also there is glue and sticker still left on most of the Windows. I would highly recommend another company if deciding to have new windows installed.

I bought a new home that Lowe's serviced with their windows. They came back out after I had been here for 2 months to replace the front bedroom ones due to their being the wrong ones. It is freezing cold in that room in winter needing a heater and hot in summer. I had the HVAC people come out to fix the problem but they could not find anything wrong. Who would have thought to check the window since it was BRAND NEW? 2 years later we found the window was not a good fit and had been leaking making the room non functional. When called I was told someone would get back to me 3 weeks ago. I understand the warranty was up but the problem with the faulty windows still remains. I now have Kleenex stuffed in there with tape to help keep the cold out. DO NOT buy from them. I have a new house with a useless window I will have to pay for replacement and I promise it won't be from these Bozos.

In February 2024, I received the measurements, a quote for tile then made my payment. Lowe's delivered the wrong materials, they had pickup the incorrect tile and start packing the correct tile. In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it. Lowe’s still tried to deliver the tile when Service Pro decided not to do the job. I had to make numerous calls for them to pickup the mortar and grout which was incorrect also.

I had a very stressful and unpleasant experience at Lowe's Brickyard store# 1845. Firstly, they sold me the wrong door which had an extremely high threshold, causing my tenant to trip over it. Secondly, the person who installed the door was unprofessional and made inappropriate comments. I have sent multiple emails to Lowes Investor Relations and Lowes installation support, but unfortunately, I haven't received a response yet. I would like my concerns to be addressed by Lowes as soon as possible.

Over 6 months ago I had a virtual kitchen consultation. I paid for cabinets and installation over 5 months ago. Lowe's should have started the permit process at that time but waited until three weeks after the cabinets were delivered which was over four months ago. Now I get a weekly call saying the same thing, one permit was approved, two need corrections and the installer will upload by end of week. The installer doesn't answer the phone or return emails and Lowe's still can't tell me about the floor and backsplash I picked out. Complete nightmare. I'm canceling the whole project after living with boxes everywhere for four months, not even being able to decorate for Christmas.

Had to return Lawn mower blades (wrong size) and return J- bend because needed complete kit...All I wanted to do was exchange for correct items.. We had used Debit Card for Original purchase! The Customer Service stated, "We can't exchange nor give store credit nor cash back.." All items were never opened and why you can't exchange is baffling to me...Use to love Lowe's but no longer.

Beware: Horrible, Horrible, place to shop. I bought a gas stove from the Williamsburg VA store at Lowes, and asked the representative that sold it to, how much is it going to cost for installation, and she specifically said THE installation price IS INCLUDED WITH THE PRICE and all you have to pay for is the price for them to take your old stove away. Well, for one, the stove was a week late. Then when the stove got delivered the delivery person said they Do Not do the installation and it will be a separate price. He also told me that Lowe's do this to customers all the time and he have to deal with angry customers because of it. So, I call the store and talked to the assistant manager (Michelle) and she told me that the installation price of the stove will be over $500 dollars.

Never buy anything from Lowe's. They are SCAMMERS disguised as a reputable company. I received a Primo water cooler advertised as “new”. The box was torn apart, the top and bottom gone and only styrofoam to support. I had no option but to dispose of the remnants. It's very possible that we received a REFURBISHED item. The previous PRIMO we owned lasted us almost 10 years with the pump sort of failing at the end. Instead of trying to figure out to fix it, we ordered from Lowe's thinking their price was decent for the item because Sam's Club and Costco were out of Primo's under $200.

Waited a week for the delivery, After a week got an email its delivered, couldn't find the items delivered, wasted time on the phone and then they said it was actually not delivered and was sent back to another state after driver attempted to deliver it (They took it back to Mississippi from New york within one hour), aggravation was terrible because was already scheduled to do the installation.. Representative, actually supervisor showed "0" consideration.

After doing business with Lowe’s for 40+ years and spending tens of thousands of dollars (cash) I got treated like crap. I signed a contract to have quartz countertops installed, the agreement was I paid the down payment and final payment upon completion. I had bad experiences with Lowe’s flooring contractors and wanted to make sure I wasn’t getting the same issues. The contractor made the final measurements and was waiting on a PO from Lowe’s. I contacted Lowe’s and was told I needed to make the payment in full now (new policy after my contract date). I was told to call customer service to get it resolved. The local store couldn’t help, which I did and was told too bad that’s the new policy and cancelled my contract before I got off the phone, rude and no one tried to resolve the matter. Done with Lowe’s as customers don’t mean anything to them. I’ll drive 25 miles to Menards!

Updated on 06/13/2024: Do not get this protection plan. It is really close to a scam. We have been having the same problem with our fridge for about 4 months. They will send different companies out so it looks like a new claim has been made because they have a rule, if 4 claims are put in within 30 days they need to replace the fridge. To avoid having to replace the fridge they send different companies out for the same issue and it shows up in their system as a totally brand new claim. Horrible, Horrible, Horrible. Customer service is in the Philippines and it's like you are talking to a robot cause they are just reading a script. It doesn't matter what you tell them, they will give you the same answer that is written on their script. You ask for a supervisor they tell you that you do not need a supervisor as they are highly trained on the matter. They have no clue what they are talking about.

I purchased a bathroom vanity sink from Lowe’s. I paid 600.00 for the vanity and 600.00 for the installation. The installer came and measured from top to bottom. I picked out a sink and he said it work perfectly. He put it in and there is a huge 1 1/2 gap from the beginning of the sink to the end. I didn’t notice it until they were gone. I never imagined they would leave it like that. I talked to the local management and corporate and never had such bad customer service. I asked them why. He didn’t say something and she said he did. He did when he was walking out the door. Each manager told me the only responsibility they had was they put sink in. In fact she told me “save your money so you can get it fixed." Do yourself a favor and stay away from LOWE’S.

Purchased a clothes dryer at Lowe's East Albuquerque and was told it would be delivered the next day. The appliance was not delivered until three days later. I tried calling Lowe's numerous times and received an automated answer. When I requested the appliance dept. the phone rang and rang with no answer. I then tried the store manager with the same result.

I normally do not try to leave a bad review. But we went to Lowe's a couple days ago to purchase some fencing. They no longer carry what we were looking but the problem was when I asked the salesperson about it they had no clue. They said they had no idea. To me if you work for Lowe's, even if you're not in the department you're usually working in. Shouldn't you have some working knowledge of the store? I am totally disappointed with them. I have always shop at Lowe's because they're close by and they usually have everything I need. And also they're doing away with the Lowe's card and the veterans discount. Another bad move on your part Lowe's. I hope that you guys can get your act together because it's going to affect your sales.

Contracted Lowe's to install replacement windows on first floor. 6 windows and slider. Installed in October, same day they (subcontractor) said there was a "manufacturer defect" because 4 windows had gaps and did not fully close. Then the rain came...two windows leak, one really bad so much that now the window sill is mushy. I can't be there nonstop to clean water. All the windows get water on the channels inside, as well as slider. The slider doesn't lock properly. Nearly 4 months later and NOTHING. I've communicated with Lowe's more times than I want to.

I got my disabled friend a dishwasher for Christmas. She had it for just a few weeks and woke up to a flooded house. I called Lowe's and they told me I had to call Frigidaire that was 1/20/24. I've called and talked to at least 20 people in both companies. They say the repair person in the area is going to fix it. Nope they are lazy, terrible at the job, most of their reviews say if they could put a 0 they would.

Would give 0 if there was this option. Would never buy any major appliances from Lowe's. Bought a wall oven and I was told by the salespeople the installation was included. When I received the oven on Friday (2/23/2024), the delivery team wouldn't install it. Called the service line right away. The agent told me she scheduled an installation team to come the next day. Waited for the whole day the next day, but no one showed up. Called the service line Monday and I was notified we are out of the 48 returning period. Nothing Lowe's could do and the installation is not their job. I need to find a local installation company to finish the work.

Saw on their website that they were offering a buy 1 get one green tag on a John Deere S170, I placed an order and picked my free item. I got an email confirming and saw the free item was missing. I called and talked to 3 people who talked to managers (they saw the problem) and was told I would get a call back in 24 hours which never happened. I called back for 3rd time and was given a excuse and now they couldn't do anything, I could not get a manager to get on the phone with me, they would just relay through a CSR. The item had a value of $299 and all they offered was a $25 gift card, and I would never get the free offer. Over 3 hours on the phone!

I went online to order some shower material and they charged my card the full amount then refunded it back to my account then charged me another amount and refunded it back to me then charged me a lesser amount for part of the order. I get an text saying there was a error with the card and basically I would have to use other form of payment and I did and it says it went through but get more texts saying payment error. Talked to a few different people at customer service. Some were helpful and others were very rude and talked down to me like I was a peeon. Never apologized about the service I was getting until he ask me what should they do and I told him that an apology would be appreciated and again started talking to me like I was a nobody (Michael customer service manager).

Absolutely terrible experience. Never use Lowe's to do your flooring install. They contract out work. The pods they contract with through Service Pros is subpar. I had wood flooring installed in my home. It is buckling and cupping. They said it was because there was a moisture leak in my home. I take an accusation like that very seriously. I had a plumber come out, I had crawl space vendor come out and I had a contractor come out. There is no moisture leak.

I have spent the whole of my afternoon trying to place an order online (only way to get the president day deal) and something went wrong and I ended up with getting a warranty I didn't order and not getting the hallway I did want and they did nothing for me :(. Could not just remove the warranty I didn't want and could not add a lousy $50 hallway to my order or do anything for me because of the obvious glitch in the original order that I looked at a dozen times. I even asked about if I cancelled it would they honor my original order I wanted even if the sale price was not available and got a resounding "no". I spent time on chat then it got dropped then I reentered chat. Finally got a number and talked with a person and then the supervisor but they couldn't help me out. I don't even have it yet but can't cancel off the order a 3 year warranty I didn't order on the item. If this item wasn't so hard to find I would have cancelled it.

We have placed a dryer online on January 16th, 2024. The dryer was delivered on January 24th, 2024. On January 28th, 2024, after using it for the first time, we noticed that there were loud sand grinding sounds. We called Lowe’s immediately to report the incident and that was the first time we were notified by the customer service agent that major appliances only have 48 hours to report damages for refund/return/replacement. We were referred by customer service to contact Samsung and filed a warranty service request. The technician came and determined that the physical damage in the top left corner is the reason causing the sand grinding sound that occurred during shipping/moving.

02/16/24 2:00 pm Menards Avon Lake Oh Whirlpool #wrt318fzdb frig 468.00.00 Lowes Rocky River Ohio - same exact model 649.00. Low price guarantee - nope! They gave me a hard time (25 minutes) about - Menards charges more for delivery. I did not imply anything about delivery. They say 29.00 for all appliance delivery. Don't believe lowest price guarantee. Showed all ads.

Bought two appliances; dishwasher and refrigerator. Refrigerator has cosmetic damage. Dishwasher doesn't actually wash the dishes; fills with water and drains, arms don't spin. Was told basically, too bad on the cosmetic damage. As for the dishwasher, it's taken over a week to get communication about a replacement. I'm now being told I need to wait 2 more weeks. No expediting here. They need to pick up their garbage and refund my money so I can go to Home Depot.

My new stove touchscreen stopped sensing after three months so I gave Lowe's warranty a call. OH BOY! How unprofessional these people are that work for Lowe's! They gave me a technician and appointment. Okay, I thought we are going to fix the problem. That was December! Today is February 14, 2024, and still it has not been done! The first technician lugged me around for two weeks and was a no-show! The second technician came and ordered a new screen, and I waited again two weeks for him to return to install it. He came and installed it, and it still didn't work!

I will never again shop at Lowe's since they have removed the cashiers and made itself check out. I'm not doing your job and paying full price. Especially not using self check out when you have 2 employees standing there watching.

Purchased a commercial Whirlpool dryer on Jan 24, 2024. On Jan 26th, Dryer was delivered and installed defective/broken. Lowe's sent a repairman the following day - dryer is in need of parts. On Feb 13th, received word that parts are in BUT service is 2 weeks out. We told Lowes we can no longer wait and want a new dryer. Lowes conceded that their 48 hr time live ran out and there is nothing they can do. So, we paid $1,300 for a brand new dryer and are stuck with a defective dryer. Do yourself a favor and NEVER BUY AN APPLIANCE AT LOWES.

Ordered a new refrigerator from Lowe’s on a Wednesday morning shortly after opening. Salesperson was great, in/out 20-25 minutes, delivery scheduled for next day. The prior Tuesday evening I returned home from vacation to find my refrigerator thermostat had stopped working; my house smelled like more than a few dead animals & I had lost over $400-500 worth of mostly frozen food plus all the refrigerator condiments, etc. Turned the heat up, opened doors, dragged big garbage can to front steps & threw out all the contents; then spent 2 hours scrubbing & cleaning the floors. Finished that, cleaned myself up, changed, ate peanut butter & crackers because other smells nauseated me.

Ordered some items order number **. They never sent me an email giving me status and now they tell me they don't know what the status is. I have called customer support twice and they have not been able to resolve it. Because they say it a store issue, no it is a Lowes issue. I keep getting the run around and I still don't have my order and it has been two weeks. I need it know!!

Purchased 8 window on August 2023, 10 weeks later my window order was delivered to wrong address. What they delivered was 7 folding $15 chairs and a wood lattice. After half dozen phone call and 3 weeks later our windows got delivered, installed 3 weeks later in two different appointments. After 4 weeks of installation we notice one of the windows latch was loose. Called for the warranty so our latch to be replaced.

We bought a fully-assembled, brand-new electric golf cart from Lowe’s store #2656 on 12/13/24. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowe's fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe’s. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don’t buy expensive items from Lowe’s, there is no return policy.

We bought a fridge and induction range, Samsung Bespoke in mid November 2023. We love both appliances. However, getting our Circulon cookware rebate, offered with the range purchase, is ridiculous. I submitted it, completing the rebate form in full. It was accepted and confirmed. Later, it was rejected. No reason given except Non-Compliance - unable to process the SB Range. I resubmitted and it was repeated. For a third time, I submitted using a different code, found on the receipt - guessing perhaps, this is what they wanted. It was accepted for a third time. They stated that on Feb. 3, the rebate status would be available online. You can search by phone number, address or confirmation number. NONE worked. It's almost 4:30 p.m. I should point out that they never could find my information by phone number or address and by confirmation number - nothing happens. Their website ignores the request.

If you have a concrete slab foundation...avoid Lowe's at all costs! They send in a outsourced team, usually, Service Pros, (which, are anything but), and, guess what needs to be done to get the floors right! Been dealing with them for over 2 and a half years, trying to get our floors quiet...they just can't seem to find the right fix! Now, they offer us a "slap in the face" reimbursement, in the hopes that we'll just go away! Not going to happen!

Had a real issue with a purchase of a refrigerator from Lowe's. The freezer was building up snow 3 days after purchase. I must say however, Lowe's made it right by replacing it with a new one! Will update further. Thank you Lowe's.

I purchased windows through Lowe's and they contract Premier Services Group to install them. It was an expensive project and I expected good quality service and communication. This has been the worst experience I have had with a contractor to date. They did not complete the job in a reasonable amount of time and left my house unprotected from the elements for over a month. I sustained water damage as well as damage to my front door and furniture. They finally schedule to complete the job and send an amateur that made the job worse. I now have to get quotes to fix the damages and finish the job. I would NEVER use their services. Please read other Colorado reviews for Lowes and Premier Services Group before contracting with them.

In Nov 2023 I bought 5 appliances from Lowe's. They have managed to do everything wrong: 1) They messed up my order. 2) The installers of the fridge had to come twice to fix it. 3) The installers do not know how to measure. 3) The wall oven was damaged upon arrival. I am not sure if it was the installers or the warehouse. 4) It took 2 months to get a wall oven and install it, after 3 times of scheduling problems. 4) Unless everything is perfect, these installers will not do anything to fix an existing "simple" problem like having the right "t" in their truck. 5) Installers never call you the night before to confirm. Only half an hour before they arrive they call. Totally unacceptable. 6) If you call them to complain, all they have is "I am sorry sir".. They are never helpful, and that is after they put you on hold.

Never buy appliances from Lowe's and yet more don’t ever pay for the extended warranty. It is a scam. ASSURANT is the company they use. They rude. They lie and make you miss several days of work by sending several different service companies to your house to tell you that they can’t fix your appliance. Waste of money and time.

Purchased appliance bundle with finance special online less than 30 days ago. Statement did not reflect special financing. Spent 53 minutes on phone with Lowe's contact # on statement. Was finally told, after several transfers, that customer care dept can’t assist me with online order or financing, must get assistance from local store manager!! They will contact me within 24 hours…. REALLY! Been customer for decades…and this is the treatment. GOODBYE LOWE'S.

Bought $300 worth of outdoor Christmas lights mid December. Put them out, none of them worked. Went away for Christmas, came back and in the new year tried to return them because they never worked. Turn up at the store to be told that their policy is for all Christmas items to be returned by the holiday they are being purchased for so I basically had to return the lights before Christmas Day?!!! They wouldn’t even offer me store credit. I get the policy if there is no defect with the item but none of the 13 sets of lights I purchased worked. Won’t be buying from Lowe’s again.

Stay away from Lowes and their supposed Premium Cabinets Schuler. They do not care about their customers. I tried to contact the President via email and continued to copy him on every email I sent throughout this entire ordeal. Never once did he respond or have anyone with authority contact me that was serious about resolving my issue. The quality of the cabinets is very poor and built incorrect. The work performed was for complete cabinets in the kitchen with appliance including a double oven, microwave, and dishwasher. Original order date was October 2021. Due to availability the initial install was set for May 2022. Several of the cabinets that came in were damaged and had to be reordered. Once the installers finally got here to install the cabinets they noticed several problems with the product.

Based on my experience, Lowe’s Installation Services is utterly incompetent and don’t care about customers. It all started with my getting quotes for the replacement of a pre-hung exterior door at my home. I got 3 quotes, Lowe’s was slightly lower cost than the other two quotes and I thought using a national chain store might have better customer service and support than the other quotes I received. Boy was I wrong.

Worst service EVER. I had a refrigerator delivered to me completely damaged. The whole top was smashed in and the doors were dented in front. I have spent 5 days trying to get someone to return it. The main customer service line says I have to call Sunnyvale who says it is not their problem. Called main number again who said their leadership would call and rectify it and that someone would call me from sunnyvale within 24 hours to schedule a pick up (5th time I was told that and again never happened).

I ordered a CHRISTMAS PRESENT for my dad during the holiday sales, a pellet grill at a great price. Also ordered the drip pan. I received a receipt, kept waiting, he received the pan, not the grill. When I called to inquire, “Oh it is out of stock, laugh laugh laugh” "Okay so do I get another at the same price?" Noooo. No such offer. Just suck it up because we lured you with the low price, now you are expected to get another one with no discount. Never received an email telling me it was unavailable. Just waiting for this thing until SURPRISE DAD! You got a GREASE DRIP PAN for Christmas. Thanks for nothing, liars.

I was at Lowe's in Fayetteville Arkansas today and had my worst experience ever at a Lowe's. In the past I've bought many appliances from them, bought materials to build a house, finish the interior of a steel building and much more. Today I was just trying to buy a few materials and could not get anyone to wait on me. The people working there would not even acknowledge my presence there. They were busy but could have spoken to me and let me know that they would get to me as soon as they could. But no. I was invisible and treated as though my business didn't matter to them. Apparently, they get paid regardless of customer satisfaction.

I went into the store to purchase a washer and dryer. I selected the LG WM3400CW front loader washer. During the purchase sales order ** the sales associate asked if I needed to have them haul away any washer and dryers at my home. I told them no. It wasn't until I went to customer service to pay for the appliance that I found out that I had been charged $100 to haul away appliances. The associate clearly didn't listen to what I said.

Ordered a door early September. Paid in full. They’ve ordered it THREE times and just can’t get it right. It’s not that hard. Will be canceling order tomorrow. So glad I found a different place to get it.

Horrible delivery service. Friday before Christmas refrigerator was suppose to be delivered but delivery crew noticed it was damaged and took it back. I was told, no problem they’ll send out a new one. No one followed up like they were supposed to so I had to wait on hold several times to speak with someone. It turned out that the appliance was never returned so they couldn’t send out a new one. “The delivery company didn’t work yesterday…doesn’t work today….doesn’t work until next Tuesday. Once they bring it back we can maybe get you out a new one in a day or 2”. Meanwhile I’m stuck with no refrigerator. Please save yourself from this horrible experience.

First I ordered a refrigerator which did not come at all on the day that I stayed home but they did make good on it and eventually I got the refrigerator. On that same day November 29th I also ordered a dishwasher. I got notification on December 14th that it would be delivered that day. It was not and the installer I spoke to said it was not at all in the store on Skyland. The install customer service people look into it and then finally I find out it has been delivered to the store like 2 days ago which would be December 20th. Now it has already been 3 weeks since my original order on November 29th. I was told it would be arriving at their store 5 to 7 days Later. And now that it is finally arrived there almost 4 Weeks Later I get another one of those automatic phone calls saying the first available day to install the dishwasher would be January 11th.

I got a notice from my bank this morning that Lowe's had tried to pass a large charge through my checking account. I ordered a refrigerator on November 17 and got an approval for a buy now pay later loan through Synchrony Lowes bank. I never received any information about Synchrony account such as an account number or any type of log-in information. I received a notice for a delivery reschedule for January 5. Apparently the refrigerator shipped from who knows where yesterday so Lowes was able charge me. Now here is the kicker, Synchrony will not pay on invoices that are for orders older than 30 days. When the fridge was backordered I was not notified of the looming credit issue. So Lowes tried to get the money out of my checking.

I purchased a Hisense Refrigerator on Nov 11, 2022 and purchased the extended warranty. Refrigerator stopped working Dec 4, 2023 and put in service order. Repair tech had to order a compressor and the 2 computer panels for this refrigerator. On Dec 18th I contacted Lowes Protection to find out status of the repair. I was informed parts can take 7 to 10 business days to received. I was advised I could submit a food spoilage claim for $300 but opted to wait until refrigerator was repaired as I had no place for any food purchased. On Dec 19th a Lowe's credit showed up in my email inbox for the purchase price of the refrigerator only. I called Lowes Protection Plan on Dec 21st to question why I had not received a refund also for the sales tax.

I went to the Paso Robles Lowe’s to get a screen door and have them install it and I still have no door nor has anyone called to follow up, though I’ve called and spoken to Brandon and Don, who both promised to follow up but have not. In the meantime, I am still paying for this door on my Lowe’s card for services never performed. First they tell me it’s the wrong door that they ordered and will have to “special order” it and that the guy who came to measure didn’t get the right measurements. Mind you, I paid $40 for this measurement. Then no one calls me to schedule the install when the door comes in but the “installer”, named Christian, calls Dec 1 to say he’s coming to install my door and I have things to do so I ask if he can come later and he says perhaps but he has to talk to his boss to see if he can come do it on a Saturday.

First I want to say that the personnel at the Lowe’s Store (Store #714) in E. Mesa on Higley Rd were very helpful and courteous. Both ** and ** are their names. Unfortunately I can’t not make the same claim about the personnel that answers the 800 number for Lowe’s Installation service, or the company Lowe’s subcontracts out the installation to (CRST) or the company CRST eventually subcontracts the project to known only as AVT LLC.

I purchased 7 boxes of laminate flooring for my kitchen at the Lakeland Highlands, Fl store. The contractor opened the first 3 boxes, and all were bad. Someone must have returned prior and boxes were resealed and placed back in inventory. Lowe's refused to credit me. I explained the contractors hired and credit card used were for my husband, a disabled Vet.

I ordered a storm door through Lowe's in Jacksonville, NC on Western Blvd. They sent out someone to do the measurements, the guy was unprofessional and seemed to be bothered that he had to measure the door. I went back to the store to select the storm door. I ordered the door and paid for it on the spot. I was told that I would be contacted when the door arrived and schedule a date for installation. The door arrived at the store and we set the install date for 8 Dec 2023 between the hours of 11 am and 2 pm. I took off from work to make myself available for the installation. After a few hours of sitting and waiting and not hearing anything, I called Lowe's to get an ETA for the door installers. At that time I was told that the door ordered would not fit and there would not be an install done today. When asked why was I not notified promptly, Lowe's said that Lou (Lowe's door department worker) should have notified me (he did not).

I used Lowe's to install new windows. The window installation seemed to go fine, but when the crew went to replace the inside trim they did a terrible, unprofessional job--On several windows the trim corners didn't meet; on two the trim isn't even nailed fully into the wall (but caulked heavily around); hammer marks were left in the trim wood; caulk is everywhere. I contacted Lowe's and they had the subcontractors come back to fix the trim, and though some windows look a bit better, there was much that was not fixed. Now I am sanding and painting to try and make the trim look like it did before the replacement. Just terrible. I would not recommend using Lowe's for window installation.

I’ve been shopping at Lowe’s for several years. Their store is 30 minutes away, so I make a list, follow it and usually I leave with everything I need. My particular satisfaction is with the lumber department. They have the prices clearly marked at my store, there’s typically a good selection of boards to pick from and all the hardware for the boards, like nails screws and hangers is right close by. Five minutes in the store and there’s someone right there offering to help, unlike a competitor who is also close by this store and has no customer service and no appreciation for their customers. Thank you Lowes for being there. I’ve survived a major flood that totally destroyed my house and an EF 3 tornado that nearly destroyed everything again, rebuilding both times with your material. Thank you

If I could give negative stars I would. Lowe's was prime contractor for replacing siding after a storm. The subcontractor they had used too short of nails (siding coming away from house), cut too short at corners, left yard full of nails, I could go on and on. We called Lowes and they refused to take any responsibility to make it right. Feel screwed because can’t afford to tear off and reinstall (what needs done) so we’re stuck with crappy siding for 20 years. Run far away from Lowes, find a local contractor.

FYI do not buy any appliances ever from LOWE'S. I bought very expensive appliances, a refrigerator and stove. I bought the so-called extended warranties on all appliances. They do not extend, nor do they ever come out. You only wasted your money and the only way to get it back is through litigation with attorneys.... which of course causes you more!!!

On Nov 5, 2023 I purchased a hot water tank from Lowe's. It was an AO Smith gas 30 gallon hot water heater. On Nov 30, 2023 the pilot light went out and it would not re light. I finally found the little wire on the coupler that is some kind of a breaker and I flipped that after calling AO Smith and it would light back up but as soon as the tank would get hot and it was supposed to go back to just the pilot being on it would shut down again.

Bought an item at Black Friday sale price. Was going to buy in-store but was out of stock. Said could order online and pick up on 11/30/23. Ordered on 11/27/23 and was confirmed with estimated pick-up on 11/30. Got email on 11/30/23 saying order was cancelled. No option to wait for item. Customer service said if it is out of stock they will not fill the order (or wait for it to come back into stock). If I would have known this, I would have driven to another store to get the item where it was in stock. Lesson here is sale prices are ONLY GOOD IF YOU BUY AN ITEM IN STOCK. ORDERING ONLINE FOR PICKUP IS A SCAM WHERE THEY WILL NOT GIVE YOU THE ITEM AT THE SALE PRICE! I will be cutting up my Lowe's card and shopping anywhere else but here from now on.

Lowe's Home Improvement offered Halite Ice Melt (50 lbs.). I needed 10 bags and went online. The Dublin, Ohio store reported having more than 600 bags. I appreciate Lowe's Military Discount, having served in the mid-1970s, so I placed a curbside pickup order for last Saturday (12/2/2023). The curbside agent brought 10 50-pound bags of salt, most of which appeared to be damp (which, in my experience, presents the real risk that when it's cold outside those bags will be crusted with ice and will not pour into a spreader). When he started loading the bags I saw he wasn't loading what I ordered. He insisted what he was loading was what I ordered but when I showed him the picture of my order he acknowledged he had not brought out the product I ordered. He said he did so because the SKU for the wrong brand was the same as what I had ordered.

We recently moved from Texas to N.C. into a house that didn't have a fenced yard although we have a dog. The first week after the move, we got bids to install a simple vinyl picket fence. I stressed with the estimator/salesman from Lowe's that getting it installed quickly was a priority and I was assured that it would be installed within 1 to 2 weeks of signing the contract and was then given "estimated" dates for that time frame.

I had large format ceramic tile installed in April 2021 through Lowe's. The tile is installed in an open concept kitchen and living room. At 17 months after installation, enough tiles were loose that I wrote a complaint on a forum. No response. We've used 10+ cans of Fix a Floor at about $10 per can. There are so many loose tiles that it's overwhelming; we just quit. When you walk on the tile, some sound hollow. Some feel like they might flip up. Now, we are about to start again with Fix A Floor. A lot of money, time and inconvenience for less than 3 years of new flooring. A person should not need new flooring every three years! I will say the installer laid it out thoughtfully.

Super disappointed with Lowe's. We have spent thousands of dollars with them on appliances and things for our home. We had damage to our front storm door and from entryway door from a storm this summer. We went into our local store 9/28 to look at options and purchased the doors. The installer could not come to measure until 10/6. We did not hear anything until 10/16 and then was told would be 2 days to get scheduled. Still did not hear anything until I called Lowe's on 10/28. The installer claims he never got the work order and would call me by 11/1. Still heard nothing til 11/4 and was scheduled for 11/21. Day of install the installer called and claimed could not work because of weather and rescheduled for 11/24. I did not hear anything until the afternoon of 11/24 when the installer called and claimed his truck broke down.

In September, 2022, I had a back porch/deck installed thru Lowe's. Big mistake - the roof was put on without flashing and the edges weren't finished, so it leaks. The deck holds water because it has no "grade" to drain the water. The posts aren't plumb and the cuts aren't straight. Overall, a really bad job and the cost was higher than average. I live in a small town so help is hard to find. I had to go to a city 40 miles away for Lowes. I had hoped that I could trust their ability to do a good job. So I'm done with Lowes for anything.

Purchased a gas range on Saturday, salesperson told us delivery on Wednesday. At checkout, the cashier said it would be deliver on Tuesday according to his computer. He checked the box for Tuesday on his computer without checking with anyone. On Monday the delivery service called and confirmed Tuesday delivery between 8 and 12. On Tuesday at 1 we called delivery because we had not heard anything and no delivery was made. Delivery informed us that the range was not loaded for delivery and the store should have contacted us. Called the store and spoke with the delivery scheduler who said it was not in stock at the store and said we needed to speak with the salesperson. Call was to be transferred but scheduler came back to phone and said the salesperson was busy and would call us.

Avoid Lowe's installation at all costs. It was by far the worst experience I've had on any project ever! It all started on day one, and ranged from customer service to communication, logistics, and installation. It seem like I was there first project ever, it took 9 months to complete. They had to install my fence twice, and in the process accidentally tore my neighbor's fence down. My fence still isn't installed properly, but I'm just going to chalk it up as a loss and move on. I'm tired of dealing with them. They offered me a $468 refund, but in return I have to sign an NDA. They can keep their money, I'd rather not be silenced.

We are doing a kitchen cabinets upgrade for my parents home; we have been at the store a total of three times, the floor employees aren’t offering hep at all even with the factor of having with us a toddler boy. We had to get all cabinets by ourselves from the shelves and then loaded them up to our truck, same thing with the counter tops; the designer didn’t stand up from chair to guide us better; then checking out was terrible; I had the idea to apply to their credit card to save 20% and all the process was a nightmare, spent over 30 minutes just because they don’t know how to use their own program, exposing all personal information on the screen for so long and saying all loud; also making us feel bad about the whole situation, according to them, If I was planning to pay with credit should’ve applied in advance. But funny thing is that I decided to apply because I saw this saving advertising all over the store. “Apply to save 20% today”.

We purchased a celling fan from Lowe’s in Jensen Beach store. The electrician came to install it. First the “ball” was missing but he found another one in his workshop. Then he discovered that the remote was missing. I called Lowe’s and the manager (Jason) said the only way to deal with that was to put all the pieces back in the box and bring it all back in. After I paid the electrician for his work I surely wasn’t going to do that! Asked Jason to give me a remote from a different box. He said he couldn’t do so. It was my responsibility to contact the manufacturer. Not very good customer service!

Ordered 12 custom wooden windows in March. Lowe's measurements for Window sizes were wrong causing them to be ordered 3 times. Took 8 months. Installation estimate so inadequate. Lowe's installers refused to install. Had to use a private contractor. They are concerned with selling you windows but not in customer satisfaction with the so called “professional Installation" they offer. Don’t recommend using them for wooden windows.

Joseph *** is the sales persons that came to my home. I was replacing entry doors, storm doors, and rebuilding the frames. Mr. ** is not honest or transparent. After selecting the products I wanted, Mr. ** presented his iPad for me to sign verifying I'd been informed about their lead policy. My electronic signature was placed on several other documents, including, my three business days to opt out of the contract. Mr. ** never mentioned the 3 days to opt out. He emailed me the 36 page contract and I never received the lead assessment and my home was built in 1920. No one contacted me to inform me there was a delay with my doors.

My husband and I went in for Black Friday. To purchase a new washer and dryer. We found the one we wanted. Got a good deal on it. But the salesperson for some reason took down all the wrong information. But manage to take our credit card. The money was paid in full but for some reason she had my phone number wrong and my address even after I checked the computer before I left. Anyway they couldn't deliver my washer and dryer. They didn't have my phone number or correct address. By the time I saw the email it was an hour into them supposed to be here. I just can't believe even after I checked the computer the salesperson still managed to put the wrong information in. We told them to cancel it and give us a full refund back. This happened in Hutto Texas. So we went across the street to Home Depot and purchased one. And got a better deal.

Lowe's Prescott Arizona has the worst customer service and poor management. The lack of service and product knowledge at this location is just baffling. Bought and paid for a Pit Boss dual smoker/grill, and it never arrived. It was never ordered, even though we received a call the day before it was to be delivered. The product was never ordered. Three hours of wasted time tracing our order, only to be lied to.

Purchased a deck for $14,500 back in August from the store on Capitol in Raleigh. Tried to deliver materials before we ever got a permit. Fast forward to November 6 and materials are delivered. Now the nightmare begins. Half of the materials are missing so deck is postponed. At this point November 17 still have no idea where or when I will see materials. According to a store manager the materials have been at the store. Once they get ALL your money UPFRONT, they treat the consumer like crap and can do anything they want. Can't get a refund because of a contract that they are not doing right by and they don't like giving that size refund. Every department will tell you something different. Don't trust them at all but they have my money and won't give it back. So where is the consumer protection. Think twice before dealing with them.

I had a dishwasher installed in April. Discovered a leak in the sink base cabinet because the plumber Lowe's hired for the installation had not tightened the supply line to the dishwasher at the shutoff. I am still dealing with this situation. All I get is jacked around by the install department and the claims department. The free delivery and installation they offered is not worth it!!! They have taken the high of buying our brand new retirement dream house to a LOW! A brand new cabinet is now moldy and warped by the leak.

I went through Lowe's to order a replacement door for my current sliding doors that are horrible at keeping the cold out. The order began in June 2023. With several delays from the "supplier", the door finally arrived 11/16/23 after it was shipped to the wrong location with no answer as to why. Now, the installation date is set for January 2024! The doors were to be replaced before winter to prevent the cold from entering the house. This was not the 6-8 week process they promised. I hope the installation contractor does a better job.

I have had a problem with toxic odors emanating from the carpet that was installed by Lowe's. I initially blamed the installers. I have spoken to an expert in home air quality and he thinks it might be the carpet that has the odor, that possibly Monsanto has changed how they place the backing on the carpet. Whatever is causing the odor, I have learned that I have to research products that I am bringing into my home. It took a while but Lowe's has agreed to remove the carpet and give me a refund. It seems ridiculous to me that they are charging me $150 to remove the carpet, after all we've been through trying to get this matter resolved.

I would give zero stars if I was allowed; however, this site requires at least a 1 star. With that said, BUYER BEWARE when purchasing large appliance orders (or anything else) from Lowes. We have been a customer of Lowes for more than 25+ years (spent well over $75K in that timeframe) and have never experienced the total lack of customer service as we have on a recent Special Order (SOS Sale as Lowe's calls it.)

I see a lot of reviews out there but what I don't see are any Lowes response. Just as I'm experiencing with my recent purchase and damage to my property. I was promised a gift card to replace the damaged property by the subcontracted delivery company. I have spoken to Lowes Delivery customer service multiple times. Finally got someone who gave me their direct contact but unfortunately it appears that their hands are tied. I have gone as far as emailing the CEO, Marvin Ellison.

How Lowe's Stole $6.24 from my gift card balance on 11.14.23 - I placed an online order today for $6.24, paid with gift card. The order was canceled by Lowe's without my knowledge. I ended up going to the store and paying again with same gift card for the same item again paying $6.24. I found out the $6.24 I paid originally is missing from my gift card balance.

Went to Lowe's for roofing and siding installation because they offered 10 year financing and because they had a familiar name and home base and offered a warranty. I was skeptical of using smaller companies that are around one day and gone the next. They sent someone to my home for a condition review before giving me a cost estimate. They gave me a satisfying price for both jobs (for a major retailer vs a cheaper local construction team). I signed the contracts and my materials were ordered. The first red flag of trouble was when I got an email stating my materials had been delivered, followed by a call to schedule the install. The issue was that I was called on a Saturday afternoon for a Monday install. That gives me no time to make arrangements with my job, which I need to pay for the project. I told them that was not enough notice and I would need to reschedule.

Purchased this refrigerator late February- early March, 2023. I did not need a new fridge. Just was updating my kitchen and thought new appliances would add the additional touch. Since delivered I noticed the packing plastic material that is hanging out of every Crack and crevices where parts meet. Yes, it's annoying because it's almost built into the unit and pulling each piece of plastic out little by little but not a deal breaker. About few a month later the doors didn't align and wasn't closing properly. So I made a service call. They came out. Made the proper alignment. All was good.

9 years ago, we paid our local Lowe's to renovate our bathroom. We purchased a cultured marble tub surround and high quality tub for big bucks. Last week, I slipped and fell and put my knee right through the side of the tub. Turns out, it was made of cardboard and a thin layer of fiberglass. When pulling out the tub, we discovered that the surround was actually plastic.

We paid Lowe's in full to provide and install siding on our house. On Aug. 4th, 2023 Lowe's removed the siding from our house and never returned to install the siding. Our house has been left exposed for 3 months now. Lowe's has informed us that the only way they will refund our money is if we destroy all photos of our house and sign a nondisclosure agreement to not tell anyone what they have done to us. Not even sure it is legal, I wonder how many other people they do this to seems very unethical.

Lowe's touts 10% off for veterans. **. I went to buy Paslode nail gun. Paslode Corp reduced price to $329.00. At checkout, I was denied the 10% because they said it was on sale. Not on sale, it was price reduction from Paslode. I went to home Depot, same price, and got the 10% off for veterans. Now, I bought $2,454.00 in lumber from home Depot instead of Lowe's, plus going to buy zero turn mower at about $3700.00 next spring. Lowes refusal to save me $33.00 has cost them $6,154.00 in sales. If this is how LOWE'S treats veterans, this how a veteran treats you!

I have never in my life had a worse home installation experience nor customer service experience. We ordered windows for the entire house in September of 2022 from a Lowe's representative. We spent roughly $19,000. The first installation started in January of 2023 and while only slotted for a 2-day job, it ended up being 3. The installation team provided by Trinity showed up the first day REEKING of **. The team did a horrific job of installing and trim work. I had them redo at least 8 of the 13 windows four times. FOUR TIMES because apparently they don’t know how to cut, measure or level anything. They also did not replace rotten wood on 2 of the windows that I was assured by the Lowe's representative that they would. Furthermore, they damaged existing exterior trim (that they had no intention of replacing) on every single window.

In mid-June of this year, I went to the Lowe’s store No. 1694 on Lenox Ave. in Jacksonville to get a quote for a fence around my property. They came out and quoted $11,600.00 for the job. I accepted the quote, and received a contract which stated that Seacoast Fence would be installing the fence. Upon the arrival for the job, I later learned that it was being installed by Amazing 8 Fence Co. The installation was terrible, and six days after the installation three of the panels fell over.

3 days ago I purchased the large 560 ounce of paint (returned item) for 100.00. I went to use it to paint the exterior of my home. The paint was water thin and wouldn’t even show on the brush. I loaded it up and went to Lowe’s to get a replacement or refund. To my shock I was refused any help. Not even store credit. I left the watered down paint sitting there and told them to keep the junk. If this is how Lowe’s treated their customers then they just lost a long time customer and I will be telling all my friends and family about the awful service I received from Lowe’s and how they robbed me out of 108.00.

80 percent of install correct. They asked me if I had brackets to hold counter top up. I said no and they said estimator should have told me. They placed two temporary support sticks. I called customer support and they told me to get my own contractors to install even though they would have installed it if I had the brackets. Thus, I did ask for an incomplete project and that's what they gave me. I would be very hesitant on going with Lowe's and especially sub contractors. Good luck on your next project.

I've spent a lot of $$$ at Lowe's in the last couple decades. NO MORE! I hope this $25 they just 'saved' on the switch worth thousands Lowe's just lost as I'll be taking my business elsewhere....for good!

I bought a combo Craftsman cordless blower and weed eater. It only came with One 2.0 rechargeable battery, so I bought a 4.0 one a few weeks later. The 2.0 lasts maybe 20 minutes, the 4.0 lasts the same. It's not worth buying. I'm so disappointed in the Craftsman brand because it bears their name. I'm embarrassed and upset that Lowe's sells such a worthless product. I will never buy any Craftsman products or buy ANY cordless tools from Lowe's. Do not buy Craftsman cordless from Lowe's or ANYWHERE!!

We wanted to install an aluminum fence around our small urban property. This consists of approximately 80' of fencing and a decorative gate. The Lowe's guy came out in April and measured it up. I picked the material, paid for it, and am still paying it down, but the project is not done. It was to be done by June. It is now going into November and I have a half fence around my yard, damaged material still laying in my driveway, pallets they won't take away, concrete piles I had to break up myself. It has been a nightmare of a project. It is almost a clown show. I asked, and asked to have the broken material taken away. They send a guy who takes a quarter of it, and leaves pallets laying around in my property.

Please do yourself a favor and DO NOT BUY ANYTHING from Lowe's. I purchased a dryer from Lowe's on 10/11/23. They had comparable prices to Best Buy and Home Depot but they could deliver on 10/12/23. After waiting all day with a delivery window of 1-5pm and after calling 2 times and being told there were no delays, it finally arrived at 5:18pm. The installers removed my dryer and ripped the tubing out of my wall. They brought the new dryer in and proceeded to tell me they couldn't install it since they ripped the tubing out of the wall and they are not allowed to screw anything back in. I asked how I was suppose to get it installed and they did not know and left. I called customer service and a representative would call me on Friday. I received the call and I explained the situation.

K&R Deliveries was subcontracted through Lowe’s to deliver our fridge. I have pictures showing there was room to remove the old fridge. The fridge is currently sitting halfway through the living room just 10’ from the door. The driver claimed to us it wouldn’t fit past the table. I have pictures of it clearly fitting. The driver said he was going outside to call dispatch and started driving off in the truck. To me it’s stolen goods of our new fridge. It’s paid for and is currently in possession of the delivery driver. As a 145 lb female I can get the old fridge out. Why couldn’t two grown men? Too lazy to do their job? He told me I was aggressive because I said I have pictures and would send them to Lowe’s. I take that as him threatening me as he told us now we’ll never know when the fridge gets delivered.

Sadly after more than 1 year and almost 5 months, I have received the "final" on my generator installation. The installer and customer service dropped the ball through the entire process and on it took an e-mail to the President of Lowes to get results. Purchasing a "Generac" generator from Lowes has been an agonizing experience, one I would not recommend to anyone. Just recounting all that has happened which I have well documented would make anyone "run away" from Lowes for the purchase of any product that needed any installation. I have been making payments on this product since May of 2022, never having the use of the product until almost October of 2023 (more than one year and 5 months later)! I bought something that I cannot use! This product was high on my agenda when I first met with sales staff sometime in April of 2022. This whole entire process was just a disaster, and for someone in their 70's, a horrendous experience.

I bought a new dishwasher last week. It was delivered Friday 10/13 around 4pm. Over the weekend I set it up, to find it would not work and was running an error code. After a bit of troubleshooting, the error code states there is an issue with the motherboard on the unit. I called lowes.com at 8:30am on Monday 10/16 to report the issue and ask to exchange the unit for one that functions. I was told I should have called during the weekend since their 48 hour policy for returns is not business hours.

I picked up the wrong 40 pound containers of paver sand. I returned them and picked up the correct color. I was told to go to customer service because the difference was $.45. So I picked up the correct color so I didn’t have to make two trips with 120 pounds of sand. The return desk instead of thanking me for not having a bunch of old women having to pick them up said, "I didn’t see you return them." Fact, the time stamp on the receipt would have made it impossible for me to buy four, put them in my car then run back and pick up four more. Additionally because I done with Lowe's employees treating us like criminals said, "Check your security tape." She didn’t like that and then said, "Well it’s our policy." I don’t work for Lowe’s, and I’ll also not return, so does your policy mean when a customer does you a favor you treat them like this?

The new windows were delivered and installed Oct 3. They had the wrong color and hardware, but were installed anyways until the new inserts and handles were received. I have yet to receive new hardware, I have yet to receive any refund or credit. The job is still not complete as of Oct 14, 2023. The lack of communications from Lowe’s corporate, Lowe’s investor relations, Lowe’s store in Boardman is unacceptable.

Purchased countertops and installation service because we were told we could put a down payment, and, once the installation was completed, pay the balance. LIES. Fabricator would not process our work order until full payment was made, which we were not made aware of until SIX weeks later. Lowes response was "YOU have to deal with the fabricator and installer...There is nothing we can do." Then WHY did we pay Lowes??? Avoid Lowe installation services and go directly to contractors.

Dishwasher started smelling like burnt and died completely. Company sent did not show up. When I called again, a new company was booked. Their technician rescheduled the first time. When he finally came, he did not even connect the dishwasher to power to verify the panel burned out. He pulled it out and determined he needed to change the pump. (Nothing to do with the unit not turning on anymore).

Purchased washer, dryer and fridge. Delivery 3 hours late, no call, no text. They try to deliver and install a visually defective dryer. I refuse the entire delivery when I go to turn off the water and the delivery guy informs me it is under the sewer manhole (it's not). They hauled the old dryer and said would have the delivery rescheduled for next day. Not the case. When I call to reschedule they say tell me they have to wait 24 hours to reschedule. 24 hours later no call back so when we call to reschedule, we get attitude from every single person. 3 days later they are to come between 8 and noon. Get a call at 1030 from the delivery guy, he has the dryer and nothing else, so he can't deliver. Gotta wait another 24 to not receive a call to reschedule again. Worst experience and their customer care is even worse.

Lowe's does not fulfill its commitment to elderly couple. After ordering Countertops and Lowe's comfiting to installing the sink they received from Lowe's, now they are saying they cannot install it. Buyer BEWARE...regardless of how much they throw Ad Money around, they did not in this case and in many others, as noted online fulfill their commitment to the customer and the service they advertise.

We have employed Lowe's installation for fencing. They used a local contractor called T&T Contracting. The contractors left the job midway, saying that there were boulders underneath. The total fence length was 233 ft, and the contractors only completed 123 and left the remaining 110 ft unfinished. Lowe's installation support team is a joke, and they would try to postpone resolving the issue and listen to contractors only. Long story short, Lowe's took all the money upfront and did not pay us back. DO NOT USE THEM.

Spent over 1600 on a washer & dryer that was delivered. Never received my 3 prong pig tail but charged for it. So I went to store for a refund and was told they couldn't refund me. The warehouse needed to refund me. Had me drive to their store the following day promising a refund and again sent home. The price of gas is ridiculous and they have me wasting gas to get a refund they keep refusing to give me. Sent delivery people on drugs to my house. I will never shop at Lowe's again. They lost a valued customer. The only thing is I'm stuck with a 3 yr warranty through them and once that's up there will be absolutely no communication with them after that. I will shop home depot and ace hardware etc. But Lowe's is the absolute worst home improvement store. Beware they will rip you off with no remorse.

Lowe's is finished. I can't find anyone that speaks English and doesn't smell. Self check out won't take cash. I am done with Lowe's for good. Items that should be in their proper place were not, couldn't find anything other than tape. I rung it up and left it at self check out since they don't take cash.

I purchased a 3000 dollar Craftsman lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON!

I have had my washing machine from Lowe's just over a year and now it is leaking all over the floor. They will not warranty this defective appliance but told me I could file a complaint with the Attorney General. Worst customer service ever. They do not stand behind their products.

They have you sign a contract that I will pay someone 125 to measure for installation. They do not tell you that they do not know when they will install even after a month goes by. I have called 5 times before I was told that they do not know how long and I am not getting reimbursed. I called 4 times to speak to managers. They never call back. I will never purchase anything ever from them.

We've spent over 25k at Lowe's, 17k in Kitchen Appliances. We ordered with the understanding that it would be installed by a certain date, 45 days out. Certainly, plenty of time. Then I get a call one week before the install agreement stating they can't guarantee that. When we first ordered it, they had no problem with the install deadline, but now they do ... Of course they already have payment in full so they care less! They pretty much lied to us saying the install deadline wouldn't be a problem. Our deadline is very important to us, their customers are not important to them.

I recently paid $40 at Lowe's in Huntington Beach for oven and cooktop installation assessment which include the measurements and cost estimates for the installation. Lowe's serviceman came to my home to make the measurement but refused to provide the results to me, saying that he will report to the store and the store will communicate with me regarding the installation costs. I received the call from the store a few days later with the installation costs of a bout 50% of the cost of the appliances, citing that significant modification will be needed to accommodate the appliance.

Bought dishwasher, delivery and install + 5 year extended warranty. Install showed up week later left in kitchen floor, with box severely damaged on both and top corners. They would not install because my water cutoff was stuck. I told them I could unstick it, and did before they left but still refused install. I got help from other installer that had no trouble installing and the dishwasher worked fine 10 months. G Stopped working. Got error code. Called Lowe’s, sent me to manufacturer. They sent repair technician, said they would do nothing because it showed signs of being dropped. Went backed to Lowe’s and they have refused any help, as well as 5 yr warranty company because it had damage. They said it was our fault because we didn’t let them know about damage. So now stuck with $600 dishwasher (Midea), and every company involved has refused to do anything even though the only company I paid money to was Lowes.

Couple of weeks ago I had purchased a washer and dryer from my local Lowe’s. I had went ahead and agreed to the delivery/installation offer since I’m usually at work all day long and wouldn’t have the time to set up everything when I get home and also coming home to a washer/dryer ready to go sounded nice. Purchase and setup date for delivery/installation went perfectly fine in store. Fast forward to next week, they called me the morning of to inform me they were 30 minutes away. I was at work but my girlfriend and her sister were home to let them in to set up. My girlfriend had called me a couple hours later after they had left to inform me that washer had been installed fine but they had told her that the dryer is not going to fit and can’t install it. Before I had purchased them I measured them both in person and the dimensions online so I knew for sure I had a couple inches of wiggle and for sure knew it would fit.

Impossible to call store and get help! 300 rings and no answer in depts. Transferred to Dept and put on hold for close to two hours! Promised install of ovens. Rescheduled three times. No call, no show. Now decided they aren’t installing. Delivery scheduled last Saturday and waited all day. No delivery. Finally manager rescheduled for today. No call-no delivery! I am so disgusted w/ this company I could scream. I will never buy anything at their store again! I have spent Thousands of dollars there over the years; but I have had enough.

Purchased dishwasher. Two weeks for install. Delivered dishwasher, was damaged. Two weeks for replacement. No call, no show. Claim it was not on schedule. This was a lie. Re-schedule. No call no show. Said will check and call in two days. Canceled order. Home depot, ordered, installed in 6 days (on a Saturday).

In July 2022, I purchased $11K of LVP flooring/installation services through Lowe's. I have never experienced such incompetence, disrespect, & poor workmanship as I have over the last 14 months. My flooring was installed in Aug 2022 and immediately the install was full of issues -gapping/bowing in the LVP; issues with trim/transitions; failure to follow manufacturer install specs. The Lowe's installer came to my house 6 times to perform repairs the following 9 months and eventually determined a full room needed to be replaced. Unfortunately, the replaced flooring did not match the original flooring, so I had 2 different flooring tints/textures. After the repairs, issues continued including more gapping and Lowe's claimed it was a manufacturer defect. Mohawk (manufacturer) hired an inspector who determined the issues were the result of install defects.

Horrible experience, I placed an order paid in full on July 2. It’s now mid September and I still have not been scheduled for the installation. Do not sign up for this service!!! Horrible interactions on the phone, shortage of staff and no call backs. Absolutely terrible.

Purchased windows at Lowe's and used their installation team to do the work and did financing with Lowe's. They included a separate fee for scaffolding to do windows on a single story home and they added a $1,000.00 fee for said scaffolding but their installation team came and did my windows with a ladder. No scaffolding at all and when I contacted them to credit my account back for this charge they told me that the installation team has the right to use the equipment of their choosing and keep the money for themselves. This is fraud. Completely unbelievable. I couldn’t believe what they said charge for equipment and not use it and then keep the money for them selfs. Scammers and thieves. Unreal.

Subbed my work out to Angi who rescheduled for weeks and then cancelled. I had to find another installer to do this work. Incompetent beyond belief and doesn't seem to understand that this is a problem or care.

We paid for installation of a new washer and dryer. The installation was improperly done by the outsourced provider Lowe's uses and they refuse any further help. Brand new dryer won't work and I'm stuck!

I am a long time customer, spending tens of thousands of dollars at Lowe's in the past but getting no help with my present situation. We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims. So, I contacted the manufacturer (Shaw), sending pictures, dates of purchase, etc. I called at least 5 times and spoke to different people each time who promised to do something (get an adjuster out, make it priority, etc) but after the phone call was over they ghosted me. Finally, a couple months ago, Shaw said they needed a form from the local Lowes store. I would have been saved all this had Lowes helped me back in Nov 2022.

Bought new cabinets, countertop and all new appliances last year. Cabinets all came in with damage, they replaced them 2, 3 and 4 times trying to get them right, they finally said there was nothing they could do. We had the manager and the cabinet rep at our house twice. I made them take back all the extra cabinets and drawer fronts they sent which were bad. Then our countertop came in the wrong color, so that had to be re-ordered. Then after a few weeks, the countertop cracked in two places, which they have yet to fix.

I have been a long-time customer of Lowe's and am a retired service member. Until 2019 we have always had excellent service and product experience even if there were problems and few of those. Beginning during the pandemic we noticed a fall off of service quality but few businesses did not. This year we began to renovate a residence and a rental. In one situation a delivery of two toilets arrived, one of the boxes was in good shape and the other appeared as if it had been dropped as the box handle areas were torn.

You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen. Last Saturday they came to pick up a stove, I said, "I don't have any stove to return, please contact your manager." 3 days later, they called me to inform me about a delivery, I said that I was not expecting any delivery and I was at work. Regardless they came into my house, and my teen boy opened the door and said: "No, we don’t need a stove here, we have one." The delivery said, "Let me review your stove to see if it is installed appropriately." My boy let him in, and he went into my kitchen, he moved my appliance and took pictures. You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen.

On July 17th Lowe's at Rim sold me a gallon of paint after mixing the lady that mixed it did not secure the lid. It turned over in back of car and spilled all of it. After replacing all the carpet and mats at a cost of $2,917 took them the bill, as they requested, but they did not pay it. They gave it to their insurance co. who would not even return my calls. Be careful with Lowe's they do not stand behind their mistakes and they are not on your side.

Bought a new refrigerator and ice maker on 8/14/2023. Ice maker hasn’t work since day one. Multiple deliveries still not resolved and was hung up on by a rep. Name is Zyan. I will never shop at Lowe’s or use credit card but someone named Steven was very helpful.

Bought all 4 new appliances, first range never worked...finally found a pinched wire. Then my refrigerator had water everywhere. No water or ice all summer. Now my meal is sometimes curdled from being too warm and sometimes it's frozen!!!! Long story cut short, I just want a new Working refrigerator!!!! I GIVE UP. CAN ANYONE HELP ME?

Ordered a pool fence / estimate from my local store, Newport, TN. for my new pool. Days later a rep. calls and sets up meeting at home. Sales rep. (Tyler) arrives and to my surprise I find out he is from another store, Greeneville, TN. in the next county. We make the deal June 6th, 2022, and I'm told I should have my pool fence up around mid-August. August comes around and no fencing material to be found, they lost it. I'm told it was delivered to another residence and they are working on fixing the problem, so I'm thinking and state "why not go there and pick it up and deliver it to my home" simple right, NO we are dealing with Lowe's remember. Days later installer calls to set up installation, so now I have to tell them I have no material. Installer now puts me at the back of the list again.

Horrible service and untrustworthy. I bought a washing machine/ dryer for my business. The sales guy said our purchase would come with free haul away of our previous appliances. When the delivery guy showed up days later he stated that haul away of our previous appliances was not on the receipt so they would not haul it away. My husband informed him that we discussed and it reluctantly they hauled them away. They ran our new appliances for us and then left.

Whatever you do, DO NOT USE THEIR DELIVERY SERVICE. I cannot emphasize this enough. Everything about it is just wrong. I'll try to keep this as short as possible. My delivery was scheduled for the exact time on the exact day I needed it to happen, and I paid to make it exactly what I needed, when I needed it. But, with no warning, the truck showed up an hour and a half early (and for the first time in history, sooner was NOT better). Now, long story short, they attempted to do their jobs without clearance yet to do so, and some damage occurred as a result.

Lowe's sold me a refrigerator that was not working and then gave me the runaround. Mike (appliance manager) told me why didn’t I make sure the refrigerator worked before putting in it. I asked him why didn’t he verified it worked before selling it to me. I called back to let them know the insurance would not cover the food loss like they said it would. To say the least, they treated me as if I were the problem. I will never set foot in that Lowe's again! Poor customer service and management. The managers were not sympathetic at all and seemed frustrated.

I looked up the ceiling tile and cross Ts I needed for my home improvement project and was ok with the pricing of $2.10 per T and $0.65 per sq ft for the tile. My fault, but I didn't do the math or I would've realized they were gouging me. They charged me $1,154.70 (plus an $84 delivery I wasn't expecting) and $86.71 in tax for a total of $1,325.41 which should've been $1,42.40 plus tax. Several chats, attempted chats, and one very long wait and wasted phone call later, I was basically told that I am a liar though not in those words. Expensive lesson learned .... Never buy from these crooks!

Lowe's sold me a Midea fridge a year ago and already it's malfunctioning and NO ONE WILL WORK ON MIDEA REFRIGERATORS!?? Jean at the store appliance Mgr told me "Find A Handy Man." ???? I still owe many payments??? Gee, do you think I'm gonna still make payments!!!?

I had LOWE'S install hardwood flooring in my condo. They use a company called Service Pros. I purchased the install back in April 2023. Since then I have had three different installers come out and do a portion of the install. It took until July to do the quarter round. That installer botched the job. He didn’t even nail it down just used a hot glue gun. It was a half ** job he did so I complained the next day. It is now the end of August 2023 and I cannot get this fixed. Lowe’s is an absolute nightmare to deal with. Every time I have called I get a different person who I have to explain everything over and over again and still nothing is done. They claim a 10 year warranty on their work. Now I have to sue in small claims court or something. DO NOT BUY LOWE'S INSTALLATION SERVICE!! The materials are okay. It’s just this Service Pros outfit is sleazy at best.

It has been 18 months since Lowe’s Home “Improvement” (Brody Ln in Austin, Tx) ruined my kitchen hardwood floors delivering a stove/oven to my home. 18 months since they instructed me to replace it and they would reimburse me. 18 months since I paid for the floor replacement. 18 months of getting the run around from the store, and corporate customer service. 18 months of ignoring me and then cancelling my claims. 2 months since I sent a demand letter via certified mail. No response. Small claims court is next. BEWARE of Lowe’s unethical practices and purchase somewhere else… anywhere else!

So I pay my credit card bill on time and in full every month, good right? Apparently with Lowe's if you have bad credit they have the right to not only reduce your store credit but also close your account even if you have never been late and the reason for your bad credit is because you are in a deferment arrangement with another company through no fault of your own but that companies. The problem I have here is I wasn't notified my account was closed either.

I don’t like waiting all day for scheduled delivery. All delivery has to do is find number on mailbox. Some excuse. Lowe's needs another delivery company. Now I have to wait all day Monday, if they show up. I pay to get it here and expect it delivered.

Purchased a new Samsung dishwasher from Lowe's online. They delivered it to our home. Those guys were awesome, we installed the dishwasher all was good. Used it one time worked great. When go to use it the second time we found a broken piece of plastic lying in the bottom of the dishwasher so we looked around and found where it came from. Took pics and called customer service at samsung first. No help. So we called the lowes in Lexington NC and was told that since it had been 48 hours since purchased and we didn't buy a service plan there was nothing they could do, A BRAND NEW dishwasher 5 days old used 1 time and no help. What has happened to customer service at lowes. This is unacceptable,.

Discover Marble and Granite is horrible and was the contracted vendor for install. They cut the countertops too big and they sat up against the wall and would not sit on the cabinets. Lowe's said they were cut right and there was nothing they could do. They had to be ripped out, refabricated, and installed by a competent vendor.

On 8/11/23 I ordered a Genie Garage Door Opener. I also paid for the installation service. The install date was set for 8/16/23 between 11am and 2pm so I took the day off to be here for the install. At 8am I received a text message saying my installation has been moved to 8/21/23 between 6pm and 8pm. The company Lowe's does business with is only hurting their reputation and I won't do any business with Lowe's going forward. I asked 2 different Installation support reps to get me another company to install my opener but they wouldn't do it. The first rep connected me with HandyMan services and totally disconnected from the call but did not say she would be disconnecting.

We spoke with a "door and window" representative on July 5th with an expectation that our order would be placed within 10 days and that someone would be out to measure for a patio sliding glass door. We received an email from Premier to do measurement and test for lead paint a few days later. The next step was to be a quote from Lowe's. 10 days later no call from them so I called and got the run around as the "original" staff was not in. A week later after not hearing from anybody at Lowes we went to Lowes door and window department and spoke with a "manager" who could not find our order and stated that the "original" staff who started our order was on vacation and no other staff was able to assist with our order but him.

$6700.00 for two appliances one fridge, one washer dryer combo. The washer dryer combo arrived without supply line hook ups and was left uninstalled 4 feet out of the closet. I purchased supply lines and moved the unit myself to install (heavy POS) to only find out it wasn't functioning properly. Had to make 6 different calls to have my request addressed and get the machine picked back up. Day of pick up they said I had never been scheduled.. Quick to sell, POOR Service.. I closed my $14,000. credit line with Lowes and will be shopping elsewhere. I do not recommend delivery from the Lowe's warehouse, if it can't be delivered from the store of purchase directly. What a shame to think Lowe's is comparable to Home Depot, cause they're not.

My family purchased two kitchen appliances to be delivered to a newly-built home. After sending Lowe's representatives out to the house to ensure we were purchasing the correct sized-items, we proceeded to go through two months of chaos -- items not on the truck, even when they were listed as being there; items out of stock, even though they were listed as in stock; items sent that were the wrong size, even after the store measured and logged the correct measurements; delayed delivery; inability to install; and general complete incompetence of the store staff, the warehouse, and the delivery teams. What should have been a simple 1, 2, 3 process was an absolute nightmare. Choose ANY other store for your appliance delivery and installation needs.

I waited 30 minutes to get someone on the phone, when I finally did get someone on the phone she could not locate a receipt in her database. She could not give me contact information to file a complaint about her inefficient search engine. She seemed quite happy to report that she could not give me what I was looking for. She also seemed quite disappointed and confused when I did not get angry with her like she expected. It's sad because Lowe's has some quality items. I think I will be avoiding this store from now.

When we recently purchased new countertops from Lowe's I put this purchase on my Lowe's credit card. Not wanting to pay 30% interest I paid it off within the 6 month no interest period. On the last payment I paid over the phone to my debit card. The payment was refused. I made another payment with my debit card plus an extra $30 because it was late. When I got through to their horrible customer service I found out they had charged a card number that doesn't exist. The two times prior to this when I was in the store they overcharge me and I had to go to customer service and get it fixed. Is this a coincidence?

I received a text confirming my online refrigerator purchase and texts stating my refrigerator delivery would be on July 26th. On the afternoon of July 25th, I received a text stating it would be delivered between 8 am and 12 pm the next day. On July 26th, after getting up early and emptying and preparing the old refrigerator for removal, I got a text stating the delivery had been canceled and was being rescheduled four days later.

I wouldn't give the one star but apparently no stars is not an option. Not once, but TWICE we were told we were confirmed for the delivery of a John Deere tractor. Delivery window was given as 8am to 8pm, the day comes with no delivery. Called the store to find out the problem and was told the tractor was not assembled and it was being moved to a week later (zero notification to us, we had to call and ask). Confirmed delivery day number 2 comes around, STILL NO DELIVERY. Call the store again and was told they "attempted delivery and when they couldn’t get me on the phone they took it back to the store." 100% lies.

Lafayette Indiana. The contractor they hired to install my gas oven stinks. I caught them in multiple lies. Four trips and a month later it is still not installed. Lowe's customer service sucks too. They hung up on me. They leave me on hold for half an hour or 45 min at a time. When I was in store and an associate trying to help me called customer service they hung up on her too. Four times I was promised a call back within 24 hours and I haven't gotten one yet. The installers kept forgetting tools or parts. They sent me to the store to do their shopping twice. One forgot righty tighty lefty loosey and couldn't get a nut off. Three store managers have not been able to help me yet. They finally said for me to hire my own professional and they would pay for it. I called Peterman bros at 445 and they said they could do it the next morning. Thanks Peterman bros, you rock. Lowe's sucks.

Lowe's Santa Fe, wasted 2 months of my time. I paid for a window installation. I was told a date the window would arrive but the date changed 2 times, then when the window did arrive, no call. I called them to see if it was in and I was told it was, I would get a call the next day. Never got that call. I went to the store and cancelled my installation and just wanted the window. They couldn't find my window. I stayed waiting an hour for them to bring my window to the front. No window. I cancelled the window as well. They know not what they are doing.

A Plea for Accountability: Rock Shop and Lowe's Series of Unforgivable Failures. This letter serves as both an urgent warning and a call for accountability for anyone considering services from Rock Shop and Lowe’s and for its managers. The series of mistakes, negligence, and an egregious disregard for customer service that I have experienced from these companies is shocking and utterly disgraceful.

I purchased a stove in the store and paid for delivery. The delivery people broke the leg on the stove and dragged it across my vinyl floor tearing and damaging it. I have tried to get the floor replaced since May 24, 2023 but the delivery company doesn’t want to accept responsibility for it. I spoke with the store management, the delivery company, an adjuster for the delivery company and don’t seem to get it replaced since it can’t be fixed. I paid installation to Lowe’s and believe they are ultimately responsible because they hired someone. No one wants to take accountability and it’s pretty disgusting that I haven’t gotten anywhere.

I ordered an washer and dryer from Lowe's, I paid for installation. When I came home, I had water coming from upstairs where they installed my washer and dryer. I called the third party which Lowe's use for install. They claimed it was my plumbing issues, and I needed a plumber. I had plumber out, and he stated the hex nut was not tighten that caused the secondary damage. The company Acanda trucking will not take responsibility, along with Lowe's for negligence of the install of my appliances. Apparently, they do not check to see if anything is secure or tighten before they leave the premises.

I recently contracted with Lowe’s for a carpet job. This was for a small bedroom and landing. I gave the job measurements to the salesman. He advised me that the installers do their own measurements. M&S flooring came with their laser measured and a few days later installed carpet, doing a nice job. However they had an extra 83 square feet, left over. At $4.50 a square foot that’s an overcharge of about $373. I contacted Lowe’s about this overcharge, and was offered a gift card for $100, I also was sent back to store with extra carpet and the store manager would not even come out to talk with me. I do not think this is the right way to treat a senior or anyone for that matter. My advice is not to do business with Lowe’s carpet department. William **, Saint James NY **.

Bought appliances at Lowe's to be delivered 3 days later. The company Retail Direct was supposed to deliver, but after calling for an update twice and being assured they would be arriving soon...they never showed up and never even bothered to contact me and let me know they were no longer coming. When I called 1.5 hours past the end of the window they gave me a story about the truck breaking down. I waited the entire day for nothing! They called to reschedule the delivery and was told that it would take place 4 days later with the same flawed process. They have zero customer service, and clearly don't care about Lowes customers. I would avoid Lowes purchases for this reason alone.

My family and I went through a terrible experience purchasing Allen + Roth cabinets through Lowe's in Howell, NJ. The cabinets ordered were crafted poorly and were received damaged. When my licensed professional contractor went to install the cabinets, the B30 BUTT cabinet near the refrigerator was designed incorrectly. When I re-examined the Lowes design, the B30 BUTT cabinet was oversized by 1.5 inches. The design error caused the cabinet drawer to be obstructed by the refrigerator. In order to fix the error made by Lowes, it required my contractor to relocate my refrigerator which came at my expense. I’m disappointed with Lowes and the quality of cabinets they sell.

My wife and I wanted new countertops for our home in Maine. Initially we went to Home Depot and had a contract with them until we found out their countertop contractor wanted me to disconnect all the plumbing so the counters could be temporarily removed for measuring the counters (i.e. countertop templates). We have had new counters put in other homes and have never been asked to disconnect the plumbing or have the counters temporarily removed. It seemed like a very inconvenient thing to do. So, we decided to see if Lowe's had a better way of doing countertops. We went to Lowe's and sat with a young man who told us Lowe's can take templates without removing the existing countertops and plumbing and can easily remove the existing countertops when the new ones are ready to be installed.

It's already 3 weeks old and they can't deliver 64 patio Stone to me. Every week they change the date so it's better Home Depot. They are not playing with you; Yesterday I spoke with the manager and I make sure that today they delivered. Today I spoke and the manager tells me that on Thursday. They are very incompetent.

I had my very worst experience with Lowe’s. Ordered for a refrigerator and was scheduled for delivery 4 days back and still the appliance is not delivered. When you call the customer care they were so arrogant and say that "We are not responsible and the store is responsible to deliver the product." When reached out to the store they say excuses like the delivery was rescheduled and they don’t have people to deliver it and so on after regular followups on the 4th day today they said that the appliance is out for delivery with their vendor and they’re not sure when it would be delivered. They could not track the delivery once it’s out of their door and it’s not their business really. Sick of these guys. This is my first and last experience with Lowe’s. I don’t even understand how they run this business. Never ever order for anything with Lowe’s.

I bought a refrigerator. It was supposed to be delivered Monday by 2pm - didn't happen. My delivery order was cancelled and didn't inform me. Then rescheduled for by 2pm on Thursday. It is Thursday 4:04pm. I've gotten lots of excuses: "Did you call the distribution center", "The refrigerator was damaged" (They have hundreds in the warehouse), "The system is down", "I can't reach the delivery company".... I work for myself. I can call all day long and will.

The credit card I used to purchase a front door lock from Lowe's was hacked so my credit card was replaced. The item I purchased was defective, so I went to Lowe's to return it. Lowe's refused to return the purchase price to my new credit card but required I take a store credit. I did not want the store credit; I wanted my refund. The associate said that if I purchased something with the store credit and returned it I could get my money back, so I purchased an item and immediately returned it. I was issued another store credit, I said, "You told me I could get my money back," and she said she was wrong, so I asked to speak with a supervisor.