Lowe's Home Improvement Reviews

Neither myself or my family or anyone else I know made this charge. I have sent copies of transactions to MCCBG only to have them tell me their investigation into this matter is complete. I DID NOT MAKE THIS TRANSACTION AND WILL NOT PAY 182.08 FOR SOMETHING I DID NOT CHARGE OR AUTHORIZE. I closed the account as soon as they told me they could not credit the account. I still have a true balance of around 1300.00 which I am currently paying per original agreement. I have had the card over 10 years and have never disputed anything before this.

Mold is very unhealthy and our dog and cat track whatever into our home. We walk outside when weather permits without shoes. What are we being exposed to?

A million dollar loan on one of the houses we are building was scheduled to expire on Januery 28, 2003... Since we were not notified of the delay of the shower doors, we are now going to incur fees from the bank to extend the loan. [Even though the doors are now at the store there is not ample time for installation and bank inspection before the expiration of the loan]

Then I went to the customer service and requested to speak with the Manager in charge on that day and He called Mike and both refused to beat the price even though all prices were verified by the attendant of the Commercial Dept. Mike said that if I want to purchase that much to go where is cheaper and basically that was it.

I will never purchase any item on that store and I will never recommend anyone to purchase on that store. I will tell what happened to anyone I know. They are using and promising to beat the price on any item but they are not honoring them.

From 1995-98 we were part of a credit counseling program to help get our finances in order after several years of personal family problems. When we withdrew from the program regretfully we found out some very negative things about being part of the program. While we were part of the prgram and making payments that were agreed on with businesses they were continuing to turn in negative reports to credit bureaus because of reduced payments. We had several things show up as much as 24 months behind because we were making reduced payments. This was the reason we withdrew from the program to try and set out to catch up payments and improve our credit. the refinancing of our home and susequent pay-off of several accounts was approaching the end of a 3 year effort to this end, only to have Monogram pull this "trick". It seems that I the customer am at the mercy of whatever the business wants to do and it takes me years to get corrected what they can do in one day. It's disgusting and demoralizing.

On June 3, 2002, I received a letter from the Monogram Bank of Georgia stating that my account had been closed due to my credit score changing. I called and asked how they could cancel my account when I had done nothing wrong and my first payment wasn't even due yet. They stated that because I bought a home, my credit score dropped so after a review of my credit they decided to close my account. I argued that nothing had changed since I was approved by Lowe's. I was approved AFTER I had bought the home so they knew of this purchase BEFORE they approved me.

Now my credit will be adversely affected because they closed my account. How is it possible that they can close my account when I don't have bad credit with them? I am in perfect standing with them. Based on a "credit review", they are making a judgement about me that has nothing to do with my account with them. They also closed my fiance's account 2 months after he opened it for the same reason.

After 7 yrs the bankrupcy was supposed to be off from my record ... and not public knowledge.

We still have to pay interest from the bank loan. I feel like I can't use my kitchen properly. I don't understand how it can take almost four months and counting to put up one cabinet. When I have company over, I feel embarrassed that it's still not done and it still looks like a mess. I feel like I'm being ignored by them and I just feel really frustrated by this whole thing.

We ran this past an expert handyman, who said that wooden doors can do well in Northern Virginia if they are properly mounted and if they are protected with three coats of heavy polyurethane or other waterproof shield. He said Lowe's should be able to provide you with the right type of sealant for that particular door and he recommended using the kind that is designed for boats, since your climate is so humid. The door must be resealed every year or two.

In December I get a letter from Monogram Bank stating after reviewing my account they were lowering my credit limit to $500. My balance at the time was about $1250 because I had made some small purchases and I was making $20 monthly payments at the time. Now I find out that the credit bureaus show my Lowe's account as over the limit when I did nothing to cause this. Main office customer service denied this until I faxed a copy of my Eqifax credit report and then the response was there was nothing they could do that the decision was based on my credit file which, as I stated earlier, should have been better at this time than when the account was first opened.

This person then told me they "don't have an accounting department". Sure. I then explained the problem to her. Instead of trying to correct the error, she decided she would lecture me on sending 2 payments in the same envelope and proceeded to tell me that it was my problem and basically that it wouldn't be fixed. She told me that the bill even had a statement on it saying that you should not mail 2 payments in one envelope. I have just finished looking over my bill and there is no such statement on it. There is however, a statement addressing disputed charges. It states that they will not charge late charges on any amount in question and they will not take further collection action on an amount in question. It states that you must pay any other amount not in question. I have done that. And it gives me 60 days to question any mistake. I would say that I was well within that time frame. The problem with this statement however is that it is on the back of the portion of the statement that gets returned.

When he was alive he owned a Lowe's Home Improvement credit card in his name only with a zero balance. He had paid the account off totally a month or so before he passed away. We destroyed the card immediately. In February of this year, sixteen months after he passed away, Lowe's sent a bill to him for $25.00 for a credit card protection plan effective January 2001. They were called immediately by my brother who was instructed by Lowe's to write a letter stating that Dad was deceased and had been for over a year. A letter was sent immediately.

In March 2001, another bill arrived with a $10.00 penalty added making the total $35.00. I called them about this and after a very heated discussion was told that the account had been cleared. In April another bill arrived, more penalty charges making the total $45.00. As you can tell by now the bill is up to $55.00.

Last week a couple of forms from a probate specialist from a bank in GA. representing Lowe's is demanding to know all about my father's estate, who is the executor, death certificate, name of funeral home etc. I refuse to provide this info and will not as my father did not owe them anything when he passed away, his estate was settled over a year ago. He does not need credit card protection as he no longer will incur any expenses. On June 7th, 2001, I sent them a certified letter stating this and also that death records are a matter of public record. What can I do to get them to lay off?

This has caused extreme emotional stress to my 79 yr. old mother and this is why I have been trying to handle it. The mail is coming to her address in WV. addressed to my father. Also some comes addressed to the estate of my father. Lowe's at this point doesn't know my mother exists because her name was not on the account.

Death forgives all debts. Rebecca and her mother have no obligation of any kind to Lowe's or Monogram. If they wish, they can pitch the letters in the trash. Or they can write "Deceased" and have the post office return them. We think they should add an inscription advising Monogram to go to Helen Hunt for further directions. In short, they should simply remember with fondness their departed husband and father and forget about Lowe's and Monogram.