Lowe's Home Improvement Reviews

Ordered Engineered Wood flooring from Lowe's Dublin. BJM Construction did the inspection and estimates. They came for installation and after taking 2 days for 2nd floor flooring, was told at the end of 3rd day that staircase nose is wrong type and they can't do staircase. Whole staircase area is a mess as carpet is removed already. I am chasing them since yesterday to find out what are they doing to get right staircase nose and when can I expect it to be installed but no update from them yet. As I write this review I am on Lowe's phone line placed on hold for flooring department and no one is there to even pick up the phone.

I ordered cabinets from Lowe’s. They are extremely disappointing due to the poor quality. Some came out of the box broken. The glazing is on some cabinets, some is missing, many have smears. The paint wipes off one cabinet.

I purchased Samsung range that was advertised with a Backsplash rebate in Nov. 2020. I was to submit the info and wait 2-4 weeks for delivery of the rebate. After many, many emails and promises, insisting that I wait 8 additional weeks after each email I submitted, it now has been ten months (10) and I have still not received it. Their communication department is deplorable and with only one exception, no emphasis or importance is placed on customer service. The company should receive a fine for false advertising. After all, it was one of the reasons that I purchased the Samsung stove.

We have had three delivery appointments and they have failed to make any of them. Three days off work and no washer. Two were no call no show. One was just a call to cancel after 8:00 PM and they didn’t know when it was going to be delivered.

Bought a Refrigerator Sept 8. Supposed to deliver in 3 days. Never did and it now 9/25, pulled the same ** 4 more times. Management did not care. Did not get back to me. Wrote 4 emails to the CEO. Same thing. He never replied. Had some flunky respond but did nothing. I am now in the process of suing them.

Placed an order online for a drawer slide on Sept 10, 2021. The delivery date was set for Sept. 20,2021. Called Lowe's on Sept.22 (2 days after the promised date) to inquire about why I did not yet received my order. Not only that I did not get any good explanation but I was put on hold for 55 mins and referred to the vendor that they buy my order from. So I called the vendor which in "Custom Service Hardware" and talked to the customer service person. His name was Caleb. Also all he said was it was already shipped and promised to e-mail me an update before the day ends. I made him aware that it is 1:15pm California time since he mention they are eastern time.

Ordered a rug online, it delayed 3 times, then it came damaged, I called and was told I'd get a follow up call the next day, and then a call in 4 days for them to drop off a new rug and take the old one, but no one ever called me, and when I had to call back they claimed no knowledge of my first call, and refused to do anything about my situation. Customer Service Rep's Manager's name was Sean. We won't be ordering from them again.

The sales person came out and gave me a quote, the fence installer showed up and that is when things went awry. The guy that came out was the brother of the fence contractor, and when I saw him outside my home I went out and asked if he was there to install my fence, the attitude started, he answered at 7AM. Which with the condescending tone I thought the answer was inappropriate. After I moved my pickup, and car to give them access the boards, and gate to enter the back yard, which is why I asked him the initial question, he entered the back yard and informed the fence may be as high as 3-5" off the ground in areas, which was strange in my opinion. We discussed that for a while and he and two other men got to work. I asked him to set the posts at 6" center off the existing fence line of the neighbors, in places it is almost a foot off the line, as I discovered after the fence was installed.

Hired Lowe's to replace a fence and paid them in full after agreeing to hire them. After more than 5 months, they never did the work and I had to ask for a refund for which they shorted us the permit fee. Hiring Lowe's did nothing but cost me over $250 with nothing to show for it. If you're looking to get a project completed, avoid Lowe's and hire someone else.

Their customer service may be worse than Comcast! I have been remodeling a house and have spent well over $30K with Lowe's so far on this project. Their delivery service is hands down the worst I've ever dealt with. To add insult to injury, whenever there is a problem with a delivery you will be spending no less than forty-five minutes on the phone and deal with two to three people that will undoubtedly drop the ball. You are supposed to get a heads up call thirty minutes before your delivery....that never happens. This last delivery (a stove) I received a text @ 12:26pm stating they were ten minutes from my house. The delivery was supposed to be between 1:00pm and 5:00pm. I told them that nobody would be at the house until 1:00pm. I asked them if they were going to drop it off after 1:00pm or if they were rescheduling. Their response was: "No sr I'm on the phone." (I didn't make a typo, this is exactly how it was sent to me.)

I purchased Blinds and Storm doors to be installed. I received the blinds, had to go to the store to let them know because customer service didn’t have a clue what department I needed to talk to. Tried for over a week to get the installation scheduled because the company Redline or whatever wouldn’t schedule and kept saying they didn’t have info even though the Lowe’s installation department contacted them several times.

I purchased a kitchen bundle online. Order # ** ...I had requested a 6/12/21 delivery date. I didn't get an option for delivery for the stove so had to pick that up myself at the store. I have a very bad back and my wife is handicapped. On 6/6/21 they delivered a damaged refrigerator without the icemaker line that wasn't going to get delivered until 6/12/21. The refrigerator was damaged so they took it back. I called and was told that it would get redelivered on 6/12/21 although it states on my account that it had been delivered on the 6th and never corrected, so I waited. I was contacted by XPO Logistics that my delivery was on its way. When it got here it was only the microwave and icemaker line. Driver said refrigerator was on another truck. I called XPO delivery service of which I was hung up on twice before I got to talk to someone and was informed that the refrigerator was no longer in stock and would have to contact the store.

I purchased a dishwasher from Lowe's, including an extended warranty. I've been trying since June to get it fixed. I have spent countless hours on the phone with Lowe's. They have promised three times that they are shipping the part needed for repair and scheduled a repairman, but the part never arrives, and I have to cancel the repair appointment. I adjust my schedule to accommodate these appointments so my time is wasted. Lowe's only response is to call warranty services AGAIN. The extended warranty I purchased was for repair or, if repair isn't possible, replace. The company they use for warranty work, A&E, deemed the dishwasher unrepairable since no part is available yet Lowe's continues giving me the run around.

Lowe’s in Bridgewater. Wanted to buy a security system. They had a tag that they said bring to the cashier. When I brought it to the cashier she left. Never came back. Finally she signal me to come over to her. She told me that she knew nothing about it and couldn’t help me. I asked if she could have somebody help me. She said no. I asked if I could talk to manager. Manager came over and told me that I’m not to ask her the question. I asked him if he could help me. He said no and I was totally wrong. I called Lowe’s complaint department explain my story to them. They showed me that somebody be calling me. This was four months ago. I still have not received a call from anybody. I feel as if I wasted my time call in a complaint department because nothing happened. I hope nobody else has a bad experience in the Bridgewater Lowe’s store. Good luck. Chuck

Lowe's delivers the roof materials on a Monday and roofer was to start on Tuesday. All materials was not delivered so the roof did not start. 3 weeks later he start and finished in 5 business days last then a week I got leaks. Call roofer. Could not get him. Called Lowe's and they put a work order in. He came out next day and put a mess of roofing cement by the chimney which stop that leak but this is a temporary repair. The other leaks he is telling me the design of the roof ain't letting the drip edge to lay flat. Still leaking and he is to be out in a couple of days and he is not sure how to fix it. Try to call the lowe's store and they pick up and hang up. Sales guy will not return calls or text.

I had over 1000 ft.² of carpet installed by Lowe’s. The seams were not done correctly and I had a large seam appear across my entire master bedroom eight months after the installation. The installation was under warranty for a year. After six months of trying to get assistance and at least four visits to my house by different inspectors, Lowes now says there’s nothing they can do despite the fact that we have areas that are missing padding, padding is bunched up in doorways, and a large seam is visible in the master bedroom and all hall doorways, Would recommend strongly against using Lowe’s flooring installation.

Just can't believe you can't even buy reputable products anymore without a review. Been shopping at Lowe's for years. Bought their house paint, Valspar, to paint my bathroom. Did the proper steps. Washed the walls and door. Let it air dry for 24 hours. Very thick paint, so one coat was fine. Took longer to spread because it was thicker, but in the end, I was OK with that. Went to take the edging tape off, and although paint was dry...came off with the tape in many spots. Tried to just do a touchup, but you can see the difference in the stop and start of the paint. Called Lowe's to talk about it. The associate I got wasn't concerned about my grievance. Thanks. Save me the effort to not buy paint there again.

Great return policy on zero turn lawnmower. We had purchased a zero turn lawnmower from Lowe’s. It was delivered on time and the delivery driver was very courteous and professional. The lawnmower ran great but we found out our hill was too steep for that particular lawnmower. They said it could be returned within 30 days no questions asked. Two are pleasant surprise. We called the next day. Said it just did not work with our terrain. They said they be back to pick it up no questions asked and a full refund. There was no charge for them to pick it back up. They made it very simple and I appreciate them standing by the return policy.

I have had the worst experiences with Lowe's over the last several months. My family will never be shopping there again... Most recently I purchased a Samsung refrigerator in the middle of April. I was given a delivery date of July 12. On July 11, I called the store when we did not hear about a delivery time. The store still did not have my refrigerator and reassured me that it would be in the store on the 12th for delivery on the 13th. I heard the basically same story the next day and every day until July 17th. Expect for Wednesday the 14th when we got a delivery time and no one ever showed up.

I had Lowe's deliver a new washer and dryer this morning. I have never had a worse experience from a delivery standpoint in my 80+ years of life. The driver from Lowe's in Clayton, NC (Richard **) was the most uncooperative, nasty, irritating, noncommunicating person I have ever dealt with. If Lowe's has this type of contractor working for them, they should not be in business. Everything I said to him, he argued about. I called the store manager to inform him of my concern and he seemed to have very little interest and never even said he was sorry for my irritation. I just wish I had read some of the delivery reviews (most all bad) before buying from them.

I had a recent visit to Lowe's in Sylva NC. I had purchased a washing machine with delivery for my home. I was told the washing machine would be at my home between 1300-1600. The washing machine did not arrive. I call Lowe's who stated it could be four more hours. No one came or ever called. I went to Lowe's where I was rudely told by an associate Mark it was the third party delivery and they had put the delivery off for two days. I replied to Mark that was not my problem. I needed the washing machine. He stated I can not help that we have already loaded the truck for the day. So basically, I was out of luck.

They failed to deliver a product and did not even let me know about it! They were supposed to deliver a fridge but they sent me the wrong delivery time. While I was waiting on the delivery all day, they showed up at a wrong time and didn't bother to call me to let me know they were here. They left and I got no update whatsoever on the delivery! I had to call and got no response as to when they can come back! Don't even bother to call their customer service number as I have been trying for days and nobody will ever pick up the phone. I just spent 2k on a product and this lack of communication and failure to deliver is unacceptable.

I order my two patios and pay for the contractor measurement and subject matter expertise back in March since I do not know how patio doors work. I got the missing leading information from the Lowe's Sale Associate, Mr. Michael **, by saying that the contract can do the framework and is only half an inch on either side of the door and can order the standard door. You shouldn't have any issues. Also, it is much cheaper than the custom door. Thus both my wife and I were excited and ordered the two standard doors. Finally, on June 30th, the door gets installed. However, there was a huge gap on the left side by ~3 inches and the right side by ~3 inches, and by the way, the vertical height is now ~4 inches short (picture attach). Thus, I stopped the installation process to clarify since that was part of the way that got explained to me.

Purchased custom Pella windows in April 2021. Took advantage of a 0% interest special and 15% off entire purchase. Receive a call that my windows would ship on July 27, 2021 and installed some time after this just in time for the annual hurricane season so we were fine with this. We made our usual winter vacation plans which include 2 grand children weddings etc. Just received a call that we will not be receiving our windows until Oct 30th, maybe to say we're disappointed is an absolute understatement, Keep in mind Lowe's was paid in full by the CC company offering this 0% rate. Their customer service rep of course apologized but could not commit to the new date which is par for the course since they've been paid in full so basically I was told, "Too bad so sad for you!"

Unbelievable. You have to see the outcome. This job is incomplete. I've talked to the manager of Lowe's, customer service also corporate office and have gotten no results. They had a company name Keller Flooring to install my tile and they never completed the job. The floor is absolutely unacceptable, gout levels are high and low crown molding was damaged while doing job. Talked to Keller manager name Alfredo. He came out and brought back same guys to remove and replace a couple pieces of tile. I was really shocked because I thought they were here to finish the job. We then spoke to Alfredo again and he gave me another date to come out but no one has showed up yet. Can somebody please help?

I need to warn others who may be thinking of hiring Lowe's Installation service. I was given a date of 6/8, then 6/28, and called today to be told, at first, it would be 8/28. I was then put on hold to be told now it is 9/3. In each step of delays, I had to be the one who called after each deadline had passed. Lowe's Installation did not even call to let me know there were delays. If you're thinking of saving a few hundred dollars vs. going with a local installer, please think again. THIS IS NOT A CUSTOM DOOR install. I could have purchased the door inside a Lowe's store and had a local installer do the job for a few hundred more dollars. Now, I am stuck until 10/24 (by contract) to cancel the install if it is not done by then.

Tried several time to order a ceiling fan and a pair of outdoor lights on my phone after responding to THEIR email. Kept telling my CC was not valid even though I use it daily. Went home and pulled up the email on my PC. Fan not listed. The chat said the item number I typed in doesn't exist. This after spending over $50k on new construction. SHAME on Lowe's!!!

In order to avoid uselessly driving to Lowe's, I always check if the product I am looking for is in stock by going either to their website or by using their app. This has proven time and again to be a waste of time, the information is often wrong - not all the time, just enough to have you waste trip time and gasoline to continue hoping. Some of the employees are helpful but almost always end up saying that you cannot trust the inventory in the system - even their internal system. In addition, at times the product is actually in the store but at a different location - someone decided to move it without updating the system. Really frustrating.

My husband and I have both Home Depot and Lowe's cards. We have a rental home that had been completely destroyed and needed to replace windows, doors, cabinets, showers, tubs lighting, etc. It has been such a daunting task. Lowe's has only made it harder for us. First, when you order multiple items in one transaction, they will still come piecemeal. I understand that because many of the items are coming from other stores. The problem is, when you receive one item, the online tracking tells you all items were received and you are unable to track the rest of your order unless you call customer service, wait an hour + to speak to someone, and they, in turn, track down that order and give you a new tracking number. Then, you're forced to repeat the cycle all over again once another item arrives.

My Trex deck was done in September - October of 2018. It was put in with no spacing, the board are curling and coming up. I paid $11600.00 to Lowe's who I believed was a reputable company. Was I wrong! They're not even willing to send professional to even look at the deck. It's been a nightmare for close to 3 years. When rains I have a pool on my deck. I've given up talking them they've offered me $2500 for what is a $9000 repair job. Do not use Lowe's there customer service is ridiculous. I'm taken them to court for not responding to the problem. Also I have a letter from Trex saying problems are due to bad installation.

Don't buy appliances from this company, I bought a microwave, refrigerator, and stove. I am been trying to talk for 5 days to deliver my refrigerator and no one responds, the microwave the store cancel. Sometimes the answer and set up the delivery and no one delivered, this is very disrespectful. Avoid this company if you don't looking for problems. Order number # ** (I been waiting since July 2).

We purchased washer and dryer from Lowe's riverview, fl. to be free installation. Bought kits we needed. Delivery set for next day. Driver calls. Says he will be there in 30 min. Make sure someone is there. 2 1/2 hrs. later he shows up to tell me they won't install because they have to lift into place and they do not lift appliances anymore. If they can't cart them into place with handcart they will not install. Told to take back then and I went to lowes to get my credit and was told it was out of their hands that the delivery company would have to issue credit and it usually take 5 to 10 days for them to do paperwork. What a rip. Home Depot you have a new customer.

LOWE'S has the worst customer service. I have ordered carpet installation on 06/12 (project ID **; store ID 2389). I checked with the person in the store on the carpet which is available and paid them with confirmation that it will be installed in a week's time. As LOWE'S has taken the money beforehand they started delaying my work. I am repeatedly following up and nothing moved till I landed in the store. As soon as I spoke to the person in the flooring department immediately it got sorted and I was booked for the next-day installation. On the day of the installation, the same thing continues. The person called me and told me that carpet has not been cut. It is a frustrating situation and would not recommend anybody to go to LOWE'S for carpet.

We replaced our original home windows with Pella Wood windows through Lowe's for $20,000. Worst decision ever. The service was awful from the start. They got the sizing wrong multiple times sending different people to measure from the people giving us the quote from the people taking our payment and promising different things, finally we got tired of trying to fix their errors and decided to live with the sizes they delivered. They did an awful install, our contractor had to fix their poor job and finish painting the windows which they were supposed to do by contract but then said they weren’t. And finally, we are now realizing they never even delivered the window screens. Just awful all around. Stay away from Lowe's windows install if you can help it. Home Depot will likely be better.

Carpet delivered 4/29 and waited for Stainmaster Berber expert to installed 5/24. Called during job as it was being installed wrong (expert?). Found out it's his first job at legacy. Told just make a note of it. Lowe's should fire Legacy for our carpet installation issues. Legacy has done everything not to take responsibility for its horrible work. Called for a week demanded someone look at this job, guy shows up 5/29 sat night 5:30 to fix said can't, need new carpet, and tack. Asked for our money back. 6/1 Legacy and Lowes ask us to look at different carpet easier to install. They wanted to send the same guy. Really....Now you're just ** with me. But then told 6/13 can't get carpet till July. Delay, delay, **. Just give us our money back.

I have been purchasing appliances from my local VA Lowe's store for almost 20 yrs. Never a problem and excellent delivery and installation service. This week I purchased a dryer and was entitled to free delivery and installation which has always included hooking up to vent, door opening change, leveling, and power on to make sure it works. I ordered from the Rocky Mount store website, telephoned the appliance dept. with questions and stopped in at the appliance dept. in the store to make sure all this would be done. Employee even said he was making a note on the delivery ticket that we needed the vent changed from back to side which they also did with the last dryer we bought from them.

Lowe's installed Pergo laminate flooring in my home and it is coming up in three different places and it hasn’t even been 5 years since it was done. They blamed it on the manufacture because they refused to repair it. I am so disappointed and I will never have them install anything else for me.

I ordered a Larson door online, and got an email when it came to Lowes for pickup, only to find once home that I only had the glass, and not 2 other packages- the handle and the frame. 30 minutes on hold with Lowes, and 2 emails, with no answer, and FOUR times in the understaffed store, 3 hours, with no one finding my packages. Called Larson- they said it was all shipped to Lowes, and a Lowes manager was going to call Larson, and then me, and I got no call. LOWES TRULY SUCKS AND THE SERVICE IS NON-EXISTENT. Will push for refund and buy the door from Home Depot.

Making things right after 9 days of waiting for our ceiling to be repaired. I want to advise you that on Monday afternoon Marco's sent out two men to repair the sheetrock damage/hole in our ceiling. The two guys did a really good job on the repair. They were not employees of Marco's but someone he contracted out to do the work. Marco's kept in contact with us about the repair and came out today to make sure we were satisfied. That meant a great deal. Thank you Marco's for making things right for my family. I will recommend and use Marco's AC & Heating Services again.

Redmond, Oregon: I started with the Installation Sales Person who is in charge of All Installation Programs that Lowe's does, more than 20 from fences, hot water tanks, solar, countertops etc. My experience with James Hardie Siding was what she picked up from the Brochure and constantly reminded how beautiful it would look. And that you had Lowes Guarantee that it would be done right. Met at Home with Sales person and Contractor which I was told had done many Hardie Sidings for Lowes. Walk site Contractor indicated what could and could not be done. He returned later to measure. Next step was to decided color, type of Siding, Shingles or Lap Board and what would be done. Decided and Sales Person would figure price.

Kobalt ratchet wrenches carry a lifetime warranty. The packaging, signage & website displays a "no hassle" exchange policy for defective tools. As stated on their website, the warranty states, "just bring in your tool and it will be exchanged, no questions asked". So at 7:30AM on June 7th 2021 I brought in my 7/16ths ratchet wrench to the Chicago store on Narragansett avenue and the store manager denied the return. I no longer had the receipt but according to the Kobalt "no hassle" policy, I didn't need one. They asked for my name, phone number and ID, which I provided. Even though this goes against Kobalt's stated "no questions asked" policy. The store manager even printed out what is shown in the computer system. It shows the correct part number but also shows that a receipt is required. This is the exact opposite of what their own website displays for the tool.

In Dec 2020, a few weeks apart, I purchased two identical 18 cu ft Top Freezer Frigidaire refrigerators from Lowe's; Model # FFTR1814TW. Within a few weeks fridge #1 had problems with the seal on the freezer door. Now the 2nd one is making loud noises. Re #1 fridge, Lowe's service dept failed in numerous attempts to resolve the issue and now they refuse to stand behind the problem. They referred us to the manufacturer. Even though the problem initially occurred within 30 days of the delivery, Lowe's nor Frigidaire will stand behind the product. Frigidaire cited they have no responsibility because the extended warranty was not purchased. THIS IS a racket!!!

No interest for a year!! CAREFUL!!! After a year if the debt has not be paid in full. They will add all the interests of that whole year, to your debt. Something, I was not aware. Yes! Consumers should know that once it's added to your account the only way to remove the interest for the year, it's to pay it in full. You will have, once you receive the shocking explanation from the rep a 30 days period to pay in full. If you can't pay it, you will pay all the interest you thought you was avoiding for that whole year. Pandemic, or unemployed won't save you. Make your own judgment about Lowe's credit card.

The online salesman in the chat specifically told us that installation was included if we select “Ship to Home.” I asked if this is true being that it’s a gas dryer and he said yes. When we received a call confirming delivery, we learned that this was not true and if purchasing a gas dryer, we are required to go in store to order a gas install. We went up to the store and the rep said they never recommend ordering online because this is a common issue. She cancelled our order and resubmitted it in store, but said that since it was Friday, she wouldn’t be able to contact the gas contractor until Monday but that she would have them expedite the install (the rest of the order was installed on Saturday). She told us to contact her by noon on Monday if we haven’t heard back from her. It’s now almost 5:00pm, we’ve called multiple times with no response.

Purchased gas grill online 5/12/21. Delivery date 5/22/21. Received 1st text message confirming delivery via Spirit Logistics 5/22/21 between 8:00 am and 12:00 pm. 2nd text message confirmed delivery between 3:30 pm and 7:30 pm. Guess what? No delivery at either confirmed times!!. Contacted Douglasville Georgia Lowe's where this grill was to be picked up for delivery 4 times trying to find out what happened to my delivery. No one could find out anything. Asked to speak with store manager. He didn't even bother to pick up phone page. So I drove to the Douglasville Georgia Lowe's for face to face conversation. Apparently Spirit Logistics delivery service didn't bother to pick up item at all!!! Morale to this story "Don't buy from lowes or if you choose to ignore advice, don't trust their delivery promises!!! Attempted to contact customer service 5/24/21 stayed on hold for over 50 minutes then phone call conveniently disconnected.

Lowe's is a great home store. They offer excellent customer service and have a great range of quality products such as flooring, tools, paint, doors, windows, shades, curtains, sinks, vanities, toilets, patio furniture, decorations, and appliances for the home; lumber, products, and hardware for those in construction, plumbing, and the electrical field or those doing home projects; and products for lawn care and gardening, including great plants, shrubs and trees, and the products to care for them. I recently bought a home and have found 99% of the needed products I needed for getting settled, making repairs and upgrades. I'd have been lost without them and would have had to spend a lot more money elsewhere. They are also conveniently located.

My husband and I purchased custom vinyl impact windows & doors from Lowe's on 4/25/2020. Our first mistake was agreeing to pay in full up front (Lowe's required). The windows & doors were ordered from Eastern Architectural Systems. We were told it would take up to 4-6 weeks. On 6/11/20 we were notified the windows were at the store & install co would contact us with apt. We were notified of delivery for 6/22/20, waited all day with no delivery. After multiple attempts to reach someone at store level to find out the status, we were finally told by Asst Mgr. that our windows were ordered incorrectly and will need to be remeasured & reordered. After a lot of back & forth, we were told the doors were at least the right size & could be put in. We were notified of delivery of doors for 6/30/20, again a no show.

I purchased a dishwasher from Lowe's and had it installed by one of their installers Simple Resolutions in Dallas, Texas. I had a dishwasher installed on 4/23 and discovered later that night that there was no insulation panel surrounding the dishwasher. I reached out to Lowe's and they said all they can do is have the installer come back out and look at it. When the installer got around to coming back out a week later on 5/3, he lied and said the dishwasher did not come with insulation. I called and spoke with the manufacturer Bosch and they confirmed that they do provide an insulation panel with all of their dishwashers. I called Lowe's again and they said they would reach out to the store that the dishwasher came from and get back with me.

Project ran over budget due to mismanagement and they were late in delivery and install and wrong items and finally due to their lack of competency of keeping an environment safe, mom fell broke her hip during their install as they left their stuff laying around. Months in hospital. Would not recommend them.

HORRIBLE..Paid for top carpet and installed they didn't even connect it to the tack board (and did not replace 30 year old tack board). We called Lowe's. They refused to fix it saying it was installed in 2019 when it was installed a year ago 2020..Their most expensive carpet and they only guarantee it for one year..Since we are really careful with the carpet we would have not known except the guy putting a new floor in our kitchen (BUTTED UP TO IT) and he showed us it was not secured down and it was old tack strip..Avoid Lowe's and really avoid their installers..Pathetic $ 8000. Later

I am horrified of the people that Lowe's has contracted out their work to. Incompetence does not even begin to explain. We paid in full for a backsplash to be installed and with each passing day there is a new reason why the team cannot do it. An estimator came to the house for I am STILL not sure what reason because when the workers showed up to start the job they were insistent on not being able to complete it due to some of the sheetrock exposing brown paper. We were told the job required "Wonderboard" going up first. Fine. Why didn't the estimator tell us this so that we would be ready before the workers came? Don't know. Could be because he admitted to us that he's "not much of a tile guy." THAT'S COMFORTING!!! We could have avoided taking a day off from work for nothing to get done. We were these materials would cost an extra $250, along with an extra $200 in labor.

Stay away!!!! If I could give zero start I would. It has been the worst experience I’ve ever gone through. We purchased flooring 3/21, countertop 3/24 and backsplash 4/28 and only thing installed has been the countertops on 5/8. Almost 2 months later!! Janette sold us the flooring and that was the ONLY, I repeat, the ONLY thing that has gone smooth. She knows what she’s doing. Cody helped us with countertops and has been a headache since the very beginning. He referred us to Lauren for the backsplash which wasn’t great either. They lack communication so much it will make you want to pull out your hair. Tom (the manager) has no knowledge in any of those departments yet we were referred to him every time we would ask for the store manager. Demo guys damaged the drywall. Which for one, we had no idea the backsplash would be demo’d.

Mold, mildew on walls, floors of showers. They used porous floor tiles on wall. Wrong countertop in 1 bath. Gaps in wall over mirror and sides of wall. Both bathrooms are in a mess. Unauthorized charges put on card by Lowe's. Interest rate highway robbery. Lowes will not fix nor settle in a reasonable manner. It's been 3 years.

I purchased an upright freezer because my old one died and I had hundreds of dollars in meat in it. The freezer was delivered and I plugged it in and it made a horrible noise and never got cold. I called and spoke to Lucas who went above and beyond getting one of the employees to use his own truck to bring me another one, I believe their names were Mike and Dereck. I want to say this was a very good ending to a bad situation.

I am completely irate with my Lowe's experience! I ordered a gazebo weeks ago and through many errors on Lowes's part I never received the gazebo. I discovered that the person in charge of our order went on maternity leave and somehow the store did not have anyone to back them up so our order got lost in the shuffle. It wasn't until we called and asked where our order was that this error was discovered.

Wow! A new week. A new Lowe's problem. Order was to be delivered today (have email) and Lowes does not have a record of it! They have charged the credit card. ALL the store managers are in a meeting and the delivery department do not answer - how's that for customer service????

Purchase a Ring doorbell from Lowe's Home Improvement on Plainfield in Michigan. Item does not work very well. Went to do a return. Ryan the store manager said they would not honor return without the receipt paid with cash. I would have settled for as a store credit. I have purchased a lot of items from the store in the past year-and-a-half. I will not purchase any other items.

I ordered a Bosch 5 burner electric glass top slide in stove in December 2020. It had a scheduled delivery of January 4, 2021. It is now April 13, 2021 and I do not have the stove. Lowe's continues to either disconnect me when I call or tell me there is nothing they can do, that it is the fault of the Vendor. I called the Vendor and they told me Lowe's had to handle it, they would not talk to me. So back to Lowe's and they tell me there is nothing they can do. All I want is a date when I'm going to get my stove. I will never buy from Lowe's again. They do not care, they do not try to help you resolve the issue.

First they took my $2,000 for a new washer and dryer. Then they failed to show on the confirmed delivery date and didn't even call to warn me. When I finally reached a human being on a Lowe's 800 number - after repeated unanswered calls to the store number and after the Lowe's website said it had no information - I was told, oops, my Lowe's store hadn't even received the merchandise I ordered two weeks before and it would be another two weeks before they could make delivery.

I purchased a 700 dishwasher online. Chose the haul away option. NOWHERE DID IT STATE THERE WAS AN INSTALLATION CHARGE. Dishwasher was delivered today. Did not take old dishwasher that we had paid for and did not install. Called and was told that installation would be 189. Have never paid for install on previous dishwasher purchase. When we called manager in the Eatontown NJ store he hung up on us. They are picking up tomorrow and we will shop somewhere else.

My online account is not showing a purchase that I did in store. Tried calling the store (Port Orchard WA) 8 times. No answer. Then I found the Customer Care phone which I tried calling. The hours are 8:30 AM - 7 PM (ET), 7 days a week. I called and the message said I was calling outside business hours (2PM) and hung up on me. Trying to get warranty work done but cannot because I can't talk to anyone!

Do not have anything installed by Lowe's. Their shoddy workmanship will make your product warranty null and void. I purchase trex and contracted Lowe's to install it. Trex Corporation informed me it was not up to code and they would not honor my lifetime warranty because of that. The deck is coming apart and uneven.

Purchased washer and dryer at Lowe's in Van Buren AR and paid extra to have them delivered and installed. The install required that I purchase new connections, (water lines, electrical plugs, flexible dryer vent hose) which I did. The installers showed up without the dryer vent hose and clamps, said they were "out of stock" for 2 weeks so we would have to use the old one off my 17 year old dryer. They put the old the old one on but broke the clamps from my old dryer so no clamps. They then tried to install the washer but the drain hose would not reach so the installer cut the clamp that was holding it to free up more hose. (I now believe he cut the hose when he cut the clamp.) They pushed the washer back into the cabinet and departed. Next day washed the first load and walked in the laundry room and found the floor totally wet.

Items with lifetime warranty. Not good after five year. If you don't have a receipt or original back they will not help at all. Had email from manufacturer saying they would help if Lowe's would send back but no box or receipt they said you're out of luck. Over the last ten year have spent well over 25,000.00. I guess I'll go to Home depot.

I purchased Pella windows at the Lowe's store in NE Philadelphia, paying over $5k plus installation. I started to notice water stains on my family room ceiling. I checked the windows and found that water was laying in the sill and leaking down between the walls. I called the Pella rep and he inspected the windows and found that the weep holes were caulked over by the Lowe's installers. I contacted Lowe's and was told the warranty on installation was for only 2 years, despite the Pella windows were guaranteed for life. Did not make any sense to me.

My husband and I bought a Samsung washer, dryer, and refrigerator back on Jan 9, 2020. This qualified us for rebate **, which was a rebate for 10% back on our appliance purchase. After submitting the initial rebate, I received a reply that we did not qualify because the appliances were not on the same order. This was because the washer and dryer were not in stock and were put on order and the refrigerator was there, so there were separate invoices, but everything was purchased together in one transaction. So, once everything was explained (though it seemed pretty self-explanatory), we were approved for the rebate and told it would take a couple of weeks to process. Then COVID happened and the works shut down. We patiently waited for the rebate, but received no updates, nothing.

My wife and I decided to have our floors redone including ripping out old hardwood and replacing with new Luxury Vinyl Plank and ripping out ceramic tile in our kitchen and replacing with new ceramic tile. The total job was about 2200 sq. ft. of materials. We found flooring that we liked at Lowe's Home Improvement at 8672 US Highway 17 Bypass South, Myrtle Beach, SC 29588 and contracted with them for the purchase and installation. Like most of us we thought a large, successful business like Lowe's would do things right. We spent nearly $14,568 for the job.

So, I ordered a $400 grill on March 18 with free assembly and free delivery on the 21st. I got a confirmation on the 20th for delivery on 21st. So, of course, no show on 21st. Had to cancel a family get together. Called corporate and the first guy told me the delivery was canceled but not why. 2nd person was great and found out it was canceled because they didn't assemble it. Also, it was rescheduled for April 4. I contacted the store on April 3 to confirm and found out that they weren't delivering on the 4th because of Easter. So not only does it apparently take 2 weeks to assemble, they'll schedule delivery on days they don't deliver. Had to cancel another get together because of that. Save your money and your anger and go literally anywhere else. No real offer of help from Lowes. They couldn't care less about their customers.

Disgusted is an understatement! Lowe's is NOT doing PELLA windows any favors by selling and installing their product. I have been working for over TWO YEARS to resolve a window installation and damage issue caused by Lowe's, sold by Store #1047 in Oaks PA. I just want my window re-installed properly, the damage to the surrounding area repaired and my money refunded for both the materials we paid for that were not used and the time I have spent holding a supposedly reputable company accountable for their work.

Ordered carpet through Lowes Wichita KS in January of 2021. Three upstairs bedrooms, hallway, and stairs. So on the scheduled date of 2-25-21 Installer and one helper from Marc's show up at 8:00, are very pleasant, and gets to work right away. They get the old carpet and padding removed from the two small bedrooms and hallway. It came time to start cutting the new carpet and they noticed that there wasn't enough, and the two rolls were different dye lots. He talked to whoever on the phone and everybody concluded it won't work. He reassured me that we would be a priority moving forward and was very apologetic. So they somehow get the carpet back in the van, pack up the tools, and they're gone. We're left with padded floors, exposed tack strips, and a living room full of three bedrooms' contents (which I am sitting amongst at the time of this writing).

Ordered a shed IN-Store on 2/15/21. Promised date of delivery on receipt was 3/12/21. No way available to track current status of order other than make phone calls. Finally was able to speak to someone from the Lowe's delivery 1-800 number who had tracked it leaving the manufacturer on 3/16/21. After that, no other information available. I call the 1-800 number on 3/30. They said it had arrived at the store on 3/29 and that we had been "notified" by robo call at 1:45pm on 3/29. NO. Then I called the local store and find that my shed is not scheduled for delivery...but for pick-up... Wrong again, as we paid for delivery to house. Of course. How are we supposed to come get a huge shed kit? This is why I shop at Home Depot.

We are contractors for a major company and do a lot of business with Lowe’s. Their service have gone down 100%. Most orders that are placed come out wrong when we pick them up and almost all deliveries are left outside on the job without any contact of when they’ll be there for us to receive. Lowe’s just leaves large orders in the yard and then they leave. It’s a shame they aren’t held accountable for their failure to do good business. Sadly enough, there is nowhere else to go other than Home Depot which is worse than Lowe’s.

Have contract on roof install through Lowe’s Nicholasville Ky specialist Trudy **. Delivered wrong color shingle. No answer phone for 4 days. Break contract. Don’t pay full price before they finish work. Sloppy job. Nail shingle without synthetic roofing felt.

Unfortunately, Lowe's does not care about their customers at all. They have rigid policies in place which apparently do not allow their poor front line leaders to make smart decisions to help retain and their keep customers satisfied. I can say this because I recently had an experience were I attempted to return 4 tension wire rolls I bought online with receipt back to the store, and not even get my money back but a store credit, but the store said "NO" because it had been 102 days, and their policy is 90 days. I wrote to their CEO Marvin Ellison to explain the situation, and ask them to reconsider their decision based on the facts the product was unused and the product type being returned (tension wire), and the fact I was not even asking for money back and just get a store credit.

Ordered November last year a glass shower door at Lowe's online, the delivery company Estes Express Fort-Myers was suppose to deliver the Door on December 9th 2020, They called me to tell that the door was broken and send it back to the manufacturer and that I had to call Lowe's! I did call Lowe's and explained the situation and the person on the phone ordered a new one for a discount price (ended up with the wrong door!!!) and charged my card. So now I paid for 2 doors!! Couple of weeks later I called Estes Express Fort-Myers, they told me that I have to call Lowe's, I called Lowe's. They told me first that Estes Express Fort-Myers never put in the claim and now they told me that the manufacturer never received the broken door!!! So gone $222.

Bought an appliance on promotional 6-month/no interest plan. Every month, I've been paying all regular charges plus a set amount so the appliance will be paid off by the end of the promotion period. Today's statement had an interest charge. Customer Service rep asked, "Did you ask to allocate your payment to cover regular charges first?" Ends up, there is this default allocation method (which is not easy to find on the payment site, and is not listed on the main payment page):

We were so excited to purchase our Gianni sink. When it came to the installation. That's when it went downhill. We received a v/m confirmation of the date and time for the installation. We took off work. However no one ever showed up. We spoke with the manager who was clueless about the whole ordeal. Again another week before our sink could be placed. The gentleman arrived about 3:30 and stayed until 8:30. They seem discombobulated and not sure how to finish up! They came back the next day to make sure the sink was sealed. However they placed the piece under the faucet when it was suppose to go under the sink. Again another week to complete the job!

We picked out and paid for hardwood flooring on 01/30/2021. Was told delivery would be on 02/05/2021. On 02/19/2021 I called them to complain. Was told that the girl (Megan) ordered the wrong stuff. Finally the correct items were purchased. Scheduled install for 03/16/2021. Got a notice, install cancelled on 03/11/2021, Rescheduled to 03/18/2021. At this point I'm ready to just cancel all of it...

I ask for help, and a guy agreed to help me!! But some lady interrupted us in the middle of me selecting some wood. The guy decides to help the lady instead. I then had to wait for him to help her. She proceeds to buy and get wood cut. While I had to wait behind her to buy and get wood cut. I had to wait in line twice, Not right!!

Went into Lowe's to order a door. Got everything figured out, went up to pay and the system would not accept my order. Took over 45 minutes to figure it out and cost me an extra $100 but by then I was too frustrated to fight. Got the door and I'm happy with it. Went in a year later to order another door and the same thing happened. My order would not go through their system. Waited an hour for them to figure it out. I'm going to go ahead and get the second door but I will never do business with them again as far as ordering anything. No one knows why this happened and it's unacceptable. They lost a good customer.

I purchased a dishwasher from Lowe's which they never delivered and didn't even have in stock. I canceled the order and they responded by putting unauthorized charges on my credit card which they refused to remove.

Ordered a refrigerator online, unit was shipped from the Clinton, MD store. The item arrived seemingly undamaged, yet after I removed the plastic film I noticed a very large dent on the left door. Contacted Lowe's who did nothing to rectify the situation, no exchange or discount or anything... Contacted Frigidaire who was more than happy to replace the dented door. Thumbs up Frigidaire for fixing Lowe's screwup!

I ordered my kitchen appliances in September 2020 and it is going on March 2021 and I still have not received anything. Customer service is a joke. I am told the same thing and get the runaround. Even said I would go to Home Depot or elsewhere and they just don't care. All I want is my appliances or give me a reason but nobody at Lowe's can provide me with that.

It is February with 2 feet of snow and Lowe's doesn’t have a single winter item! No pellets, no fire logs, no salt or shovels BUT hey plenty of summer items for anyone who needs an umbrella for a patio set during February and March snow storms! Seasonal TRY to accommodate your customers for the actual season! Bad enough you have Christmas stuff out after 4th of July, but actual necessities are what consumers NEED!!!!

The LG oven never functions properly. If I need it set for 400 degrees I might get 350. If I set it for 425 I might get 360. It is inconsistent and the rest of my dinner is ready and the meat in the oven is not. Dinner is now ruined as everything is done and cold now. This LG came highly recommended but I would not ever buy another one. I find Samsung much more reliable. I wasted a great deal of money of this piece of junk and hate cooking anything on it. My problem is not with the store I bought it from but with whoever said this was a great product. The manufacturer needs to address this because it's a major problem.

Had all my windows and doors replaced. Installer was a nice guy, but his work was subpar. Triple pain windows leak cold air around the edges, and doors have gaps in seals. Front door looked amazing but is already pealing stain. Pay the extra money and have a professional install your windows and doors!

We purchased a washer from Lowe’s in Arnold Mo. It was delivered on 2/19/21. The installers knowingly hooked up a broken hot water line, they made sure they didn’t turn water back on before they left. When wife turned hot water on it spewed water everywhere. They installed at 8:30 AM, wife was on phone from at least until 5:15 PM getting run around from installation contractors and Lowe’s. Lowe’s Corporate Office good rid of their in store installers and now uses contractors. Contractor they used for our installation were inept and the representative from the contractor was extremely rude. It is now 5:35 PM and we are still waiting to get this resolved. Lowe’s in Arnold points out that these are contractors. I point out that is not our problem we paid Lowe’s, they arrived in a Lowe’s truck and since Lowe’s hired them it is Lowe’s problem not ours.

I bought a shower door and a Vanity set from Lowes and the delivery date kept on changing from one week to another. When you call customer service they cannot give you any information because it is coming from a vendor and the vendor doesn't answer the phone. You call the store where your cargo is suppose to be deliver to before your actual delivery and they never answer the phone. I had to extend my project for two more weeks and paid more so the contractor can finished. Don't buy from LOWE'S unless it is something from the store. I will never buy from them again and you should do the save to save yourself a lot of trouble.

Our experience with Lowe's in getting our kitchen renovated was horrible. Lowe's repeatedly ordered/delivered the wrong material resulting in many 3-4 week delays. The subcontractor was understaffed, many times only sending a single person to work on the kitchen. Requests for help from Lowe’s were ignored, the most repeated answer being “I don’t know anything about that”. And when we tried to return unused or wrong material they were repeatedly uncooperative. All in all a terrible 9+ month experience, will not be using them again. Home Depot here we come.

DON'T BUY FROM LOWE'S AND DO NOT PURCHASE APPLIANCES OR EXTENDED POLICIES FROM THESE PEOPLE. Their policy States: It’s not just a protection plan. It’s total peace of mind. When purchasing new products, you want to know they’re going to last well beyond the limited manufacturer’s warranty. Our plans are simple and comprehensive. No deductibles or extra fees are included. Coverage can be transferred to a new owner at any time. Your wallet and product are protected from day one. BALONEY.

I would give both companies negative stars if I could. I purchased a Frigidaire refrigerator in November of 2020. In January of 2021 the freezer stopped working. I called Lowe’s. They told me that because I didn’t buy the extended warranty there was nothing they can do. I called Frigidaire (worst customer service ever provided by the rep named Sherry). They sent a tech out and I was told it was a compressor. The tech fixed it and I thought all was well. I was very wrong. That same night the freezer and refrigerator part stopped working. I had to throw away four bags of rotting meat and veggies.

We ordered a washing machine on January 18th with a confirmed delivery date of January 25th. The associate confirmed that the machine was in the warehouse. Last night, I received a phone call and text from the company verifying that our order would be delivered between 6 and 10 pm. This morning the warehouse said they had forgot to put my machine on the truck and the earliest date we could expect delivery was Thursday. After discussions with the warehouse, customer service agent and sales associate, the order was cancelled. Friends said they had similar issues with Lowes; we had a confirmed delivery date which is not negotiable.

I bought water heater including installation from Lowe's. Lowe's installer came and installed the water heater. After installation, the water heater is working but the two toilets stop working (unable to flush). I asked the installer to come back to fix the toilets, but they insisted this is caused by pre-existing conditions in the house and refused to fix the problem. I am not having toilets for 3 weeks since the water heater installation. The toilets are working properly before the water heater installation and was broken after that, it is a common sense that this is not a pre-existing condition, it is related to unprofessional installation and Lowe's is responsible to fix it.

These junk sellers do not honor purchased warranties! All within parameters of service agreement/ They send out 3rd rate repair companies and never complete the job// Don't ever buy an appliance from this store! Phone reps are incompetent and you will regret giving Lowe's your money.

It was awful of cashier with Steven. I do visit this store but today it was awful. I was paying through coins. I was bringing in paper rolls. They would open and count them. Today he refused to accept it.!

I tried again, same result. Got on chat online, said cannot look up order, to call store. Called Lowe's customer service 800 number, got recording, put on hold for 24 minutes, then got disconnected. Truly lousy customer service... The store in question is Corpus Christi. Time to find a different place to shop! If I could give them star rating less than one, I would...

The electric carts for disabled shoppers are in poor condition and they do not have enough to meet the need. The employees improperly block the isle ways with things like the ladder, online orders, etc.

We just bought the last four boxes of "Carpet Squares" chestnut color from Lowe's Prescott AZ on 12/30/2020. As I installed it, I found slight color variations in the product but my wife said it was OK and that she could live with it! After completing just over half of the room and started on the third box the variation got worst but because there was no more product available and we live about an hour away from the store I finished the room. Upon completion, I am disappointed with the appearance of the room and took some pictures and called the store to speak with the store manager Dennis ** to see what could be done to rectify the situation. He was not available according to the "Front-end manager", who told me that my issue was with the manufacturer and that the store could not and would not be able to do anything. How is that for customer service, they take the money and pass the "buck"!

I used the Lowe's Home Improvement website to purchase a Kobalt snowblower. Due to my circumstances, I need a lightweight snowblower. Lowe's Home Improvement did not have such a snowblower in any of their stores, however, they did have one on their website. The snowblower requires chargeable batteries for operation, also for sale on the website. I purchased the snowblower and batteries. Note that the picture for the batteries included a picture of the battery charger. When the items arrives, there was no battery charger. That was frustrating enough. To add to the frustration:

$29.99 late fee on $53. I'm sorry but I refuse to do business that profits off people that dont have money. Especially in this time and age. My list is growing. Corporations HAVE GOT TO GO. You lost a customer.

I have been in the contracting business for over 35 years and I have given Lowe's WAY too many chances to to be a "viable" source for any of my companies needs. I have 2 stores in my immediate area of Chatsworth, California. If you need to call them....FORGET IT! And if you need quality items at a good price (compared to Home Depot), go to Home Depot. They wish to be Home Depot badly but have failed in so many ways in the last year or so, I have lost count. I pray for them to go out of business and I will NEVER shop there, EVER again....for any reason whatsoever. P.S. I also sold a rather large stock position I had with this miserable "company" not too long ago. The stock has risen since then but as with all bad companies....it will TANK soon enough.

Pick up item number 16191, Royelle 12' W cut-to-length (from on line order, and still had to wait 3 hours in store for it) as they couldn't find it, then when they did it was rolled wrong, as it was 12' wide and 3' long and they rolled it in the 12 ' length, which "NOT" only made it hard to handle, but also to load in my car (which there help loaded it) and in doing so got several tears in it, and also very hard for this 81 year old lady to handle, when at home I had to re roll it in the 3' wide by 12' roll it should been done it the first place "IF" they had anyone working there who had a brain. Store location #907 Sikeston Missouri, Date 12/20/2020, order #**, fulfillment #**

I have been fighting this for about a year and do not know what else to do so I am going to share a brief synopsis of my story. If anyone has any help or guidance please message me **. Lowe’s Home Improvement was contracted to install a new roof and three exterior doors on my home. The professional installation Lowe’s provided has resulted in me needing to pay even more money out of pocket for the home improvements I was attempting to make.

From the start the work was poor. Took longer than expected. Poor communication with coordinator. Many mistake made. Installed wrong gate. Liars, told workers were experienced. The whole thing was aggravating. We will never use their service again.

I ordered a Whirlpool Refrigerator and a mini fridge on December 1st, 2020 at the North Augusta, SC Lowe's. We were told by the associate in appliances James, who was a great help at the time of the order, that our old refrigerator would be able to be moved to another location in our home by the delivery crew. I was concerned about this as entry into our home is up a flight of stairs and we would certainly need to arrange for the old unit to be removed if they couldn't assist. He assured us they would be able to move the old unit. The delivery crew absolutely refused to move the old refrigerator upon delivery of the new one. The manager of the deliveries was called, Myra, who was on speaker and I heard her tell them not to move it, even though, I told them James had assured me they would help.

I purchased a Whirlpool washer from Lowe’s Canada. It was faulty and did not work from the minute it was installed. I contacted whirlpool who were extremely unhelpful and was advised to call Lowe’s which I did. The manager at the appliance desk was awesome and resolved my problem instantly and to my great satisfaction. I have always shopped Lowe’s and will definitely recommend them to anybody wishing to buy an appliance.

My girlfriend pays a $1,200 order on Sunday. She left instructions for the delivery to happen on Wednesday afternoon and for them to call my cell phone when they were on their way period. We heard nothing from the company all day Sunday, all day Monday, and pretty much all day Tuesday. Late Tuesday night she received an email from Lowe's stating that they had set up a delivery window from 9:30 a.m. until 1:30 p.m.. Now this was already a little upsetting. Both her and I have very busy schedules, we're trying to move into a new home and this was the only window before the holidays where we could make sure we were there before we move in.

Bought a refrigerator online on 11/09, the 2 stores close me supposedly had it in stock (that what the website showed- more than 1 each) but from some reason my order is to be fulfilled by a store at a city a few miles away. Okay, no problem as the delivery was scheduled for 11/15. 11/12 I got a call from the store that they only have a damage unit so they were going to change the delivery date so they could get a new unit for me. I was actually happy that they saw it and didn’t simply sent a damage one.

I bought a six-pack puck underneath mount lighting package. I misplaced single remote that comes with kit. I called goodearthlighting "ECOLIGHT" company that provides lights and asked to purchase a single remote. They informed me they do not sell to public. I called Lowe's and spoke to customer service rep in the lighting department. He checked around and said all they had was remotes for the ceiling fans. So I informed the rep what happened on phone call about not selling to public. He said he did not know what to do or say but they don't sell the remote and that's just too bad... Really. I said I bought $32.00 worth of lighting and cannot get a replacement remote. I'll trash you junk lighting and here is where to go if you want customer service and remotes if you need one. brilliantevolution

I am writing this review because I am livid about how Lowe's is treating/ scamming my father. He is 76 years old and a proud veteran and shopped Lowe's because he thought they supported veterans. He bought and fully paid for siding and its installation in June. He had to constantly call and ask where they were. It was told to him it would be installed in July. They finally showed up 7 am one Wednesday morning. Did not knock just started ripping off existing siding. Scared my mom to death. Now one month later. My father's siding is dumped in his driveway. He has to park down the street. They worked one half day. Never came back. Left their mess and new siding Dumped In The Driveway!! It is shameful. They suck. I will warn everyone I can about this! Do not do business with them.

My issue is not with the Fountain Lowe's employees. Everyone with whom I interacted was very helpful, friendly, and professional. The issue I have is with the installation company for my hot water heater and with "corporate Lowe's". I was charged an "unusual access fee" of $197 because the hot water heater needed to be installed in an outdoor closet area that is 2 feet above the ground. I spoke with Corey with the Lowe's installation department and he said he also felt the charge was too high. However, when he spoke with "corporate Lowe's" they said they thought the charge was justified.

More and more I'm finding parts I need in quantities that are less than what I came for. No, not looking for thousands of parts, just a few items. Today I went in for Beam Clamps in electrical. Needed four, found three. Asked if there were more and was told "we only have one". Well, I found three. One short. Went to hardware to get some 5/16" 18 x 3 1/2". Had to search many bins because most had only 1 or 2 bolts that size. Finally found some stainless steel (didn't want SS). But couldn't find any nuts, flat washers or split ring lock washers. Had to get odd parts, none of which were the same material.

I placed an order for an item with Lowe's on 10/28/20 in which a Lowe's corporate customer service employee "completed" the order for me. I had to do a split payment using a $100 Visa gift card and my actual credit card, so I could not make the order on the Lowe's website. I was originally scheduled to pick up my item at Lowe's # 0535 in Oklahoma City on 11/5/2020. A couple days later I received a notification that my order was delayed and there was no estimated delivery date at the time. I waited a week and had still not received an update, so I reached out to Lowe's customer service who was unable to provide any details on the order for me at the time and had a store employee follow up with me.

Bought some stuff online at Lowe’s: it was supposed to show up in 1-4 days. After a week I called only to find out that they didn’t offer refunds until it had been delayed for >10 days! They kept saying that the timeframe promised in their site is only an estimate (by that rationale they can say it will take a few days, but if it takes months, well, it was only an estimate). I have never encountered a worse company to buy something from online.

We've recently shopped at Lowe's for flooring. Small 2"by3" samples are provided. I asked if I could take home the large sample to get a decent idea of how the flooring would look in my house. The sales person said, "Oh no, because it might be gone when someone else wants to see it." True, but flooring stores do this all the time. I am not willing to make a decision for flooring for six rooms in my house with such a small sample to take home. I would have bought a carton of flooring to take home, but it has to be ordered.

I purchased a refrigerator on 11/27/20. It was to be delivered by noon on 11/28/20. The refrigerator was in stock. Waited all day. No delivery. My food is now going to spoil sitting out no fridge. Spent $1400. Need Corporate Office involved.

There's a long backstory here: But the short of it is my family had to make the difficult decision to sell our "forever" home, a home we all loved, and move in with my widowed mother. We took the equity we had in that house and "fixed up" my mama's house, at least as far as the money would go. One thing I knew I wanted to do was give my mama a new kitchen. The choice was clear as to where I would get my appliances. Lowe's is the only choice we have in our small community. (I know we could have ordered from some online site, but we wanted a closer relationship with our supplier.) So to Lowes we go. I sat with a Lowes "cabinet specialist" and we mapped out the area and made a plan for the cabinets. I ordered all our appliances on the same day. Cut to the chase...NEARLY EVERYTHING WE GOT FROM LOWES HAS BEEN TERRIBLE!!!

This is going to be a bit long, so sit back and enjoy the ride. We've been buying our appliances from Lowe's for years, with no issues whatsoever. This incident more than negated the positive experiences. The episode involved some of the most inept and incompetent individuals in the history of retail sales. We selected our new refrigerator and arranged for a Saturday delivery. The confirming call came as always, and all was on schedule. Our neighbors' children wanted our old fridge, so we put all our food in coolers and said goodbye to the old reliable box. But Saturday came and went, with no delivery or call.

This is only the second consumer complaint I can recall publishing in 20 years. I prefer to forgive and forget and acknowledge that most problems are correctable. In this case, I must recommend that no one ever use Lowe’s online purchasing service ever again. On 11/9 I ordered a chainsaw through Lowe’s online. I needed it for some downed trees in my yard and I paid for expedited shipping. The service guaranteed 1-5 day delivery. I waited, on the 6th day I called to ask when I could expect delivery. After waiting on hold for over 30 minutes with no music or chimes to let me even know I was still on hold, the completely ambivalent person came back on the line and said “Covid, we can give you 10% on your next purchase”.

In June 2020 I purchased washer and dryer and another total warranty is 5 year. A mouse ate wiring and they won't Honor any warranty I've bought. They are the worst warranty company ever. Also AE service is the worst.

Purchased 2 Genie Garage Door Openers from Lowes. The installation also purchased. Installation went as promised but shortly after I had an issue with one door not opening correctly. I telephoned Lowes and was told someone would get a hold of me in 48 hours to schedule service. 48 hours passed and no call. Again, called Lowes and was told someone would be calling me within 2 days. I was told the repair company is very busy. Another week passed and never heard from anyone pertaining to my issue. Meanwhile, the garage door still has an issue. Poor follow-up and poor customer service. A lesson learned when using Lowe's contractual services. Now I will have to pay a private contractor to come and fix a shoddy install.

2 salesperson (Alan) measure wrong and not enough material sent. Signed contract July 2, material delivered August 30th, sub-contractor started Oct 1st realized short. Now Nov 19th still no material and making excuses. Contact stated to be done Oct 12th. Only 1 guy doing job. Lowe's headquarters making excuses also. Nobody wants to go and get the material from Hammond lumber in Belgrade. They have all the material in stock. Lowe's won't talk to me in Augusta but they claim they do! They lie!!!

Lowe's sucks in general. If I could give zero stars I would. I cant never get anything deliver in time. It's happened 2-3 times already where I have to cancel and pick up for myself. I'll just take all my business to Home Depot.

Individual staff members were a pleasure to work with, but the store has too few employees and they don't seem to be happy in their work. Store (corporate) policies are irritating and inflexible. I had to work hard to give them a $3,000 contract.

They delivered a fridge but wasn’t told that they cannot connect perfectly good existing copper water pipe to it and must have a turnoff valve added in rear, although there is a valve under sink 10 ft away. Guys did not take old one away and said to call plumber. Would have cost over $600 to change out connection for ice maker. Called them again to come and just plug it in without an ice maker. Door had to be removed to kitchen for fridge to fit in. Second crew that came would not put in 4 screws needed for door to be reinstalled. Had them return to level fridge. Don’t expect anything but having them plug in an appliance. They will stand around and watch you try to replace the swinging kitchen door, holding an electric drill which they won’t give you or use. Very frustrating experience and will NEVER order from them again.

I shopped Lowe's in San Marcos, Tx, with no problems. I moved to Aransas Pass, Tx. The first time I shopped for a screwdriver. The employee couldn't tell me where to find one unless I provided a brand name. Then I went shopping for granite countertops and laminate flooring. In both cases the employees were helpful but overwhelmed with people seeking their help because finding an employee is very difficult. They make promises they can't keep and customers are irritated. I do not blame the employees. Corporate and store management are terrible. The closest Home Depot is 24 miles away or I would be long gone from Lowes.

Spent thousands of dollars on flooring product because I was told it would arrive faster than the store I had purchased it from. It didn't arrive on time and I was told it would arrive "tomorrow". After several days in a row of being told it would arrive "tomorrow" and several days of installers putting off other work because my work was to start "tomorrow" I finally decided to contact Corporate. Corporate created an incident and told me to call back "tomorrow" so I did only to find out the incident was not submitted correctly and I should call back again "tomorrow".

I received subpar customer service. Employees with sales ID ** and ID ** has been unwilling and unable to help me. We have been without a refrigerator for over 2 weeks (this time around) and have an extended warranty. The refrigerator has been malfunctioning since we bought it. Employees are unaccountable and play a blame game well. The 3rd party repair companies are also unprofessional and do not follow up. I would know - we have dealt with 3 companies. Lowe's has a minimum of repair visits required before they do a buy-back of the appliance and do everything possible to avoid it. I was told numerous times that they will contact me within 2 business days. No one did. I called back. They said the same thing, they will escalate and someone will contact me within 2 business days - to no avail. In a meantime they told me to rent a refrigerator. That is their answer. Zero customer service.

We purchased online 4 Samsung appliances from Lowe's at the end of May 2020. Lowe's gave us a delivery date of 6/10/20. After not meeting that date and all the other new dates they provided along with not getting any information at the store, we finally spoke to someone who was willing to help. Between 6/10/20 to 9/5/20, we went to Lowe's every weekend. We went to 4 different Lowe's stores trying to get help. Finally, we were told that our order was held up because the range model was discontinued and needed to cancel the order and reorder.

Bought a water heater, paid to install it and it was defective. No hot water. I contacted warranty services who gave me the names of three plumbers to contact. 2 never called back. The other one would not come out. Said that the company do not pay them. I called up Lowe’s. They said to bring it back no problem. It was the Lowe’s from 84 in Davie. They never helped me. The managers were rude and one look at me and they decided not to help. Eric the manager. I left the store all stressed leaving the water heater and went to Home Depot. They treated me so well. An associate was with e the whole time got me a heater, put it in my truck within 15 mins, till now I am having hot water. I am a 69 year old woman. My husband with a heart problem. I explained this to them but they didn’t seem to care. Would never go back to that store ever. Home Depot staff was patient and understanding, kind and cared about me.

Made purchase of privacy fence and materials with offer of 6 months same as cash. Started paying down purchase only to find out they were already charging interest. Lowe's customer service said, "Be patient. We will get it fixed. It's due to Covid." Having patience understanding problems pandemic was causing. Now they say I am too late past their 60 day timeline. SCAM or what?

I purchased a refrigerator online from Lowes.com on 8/25/2020, which was delivered on 8/28/2020. Neither the refrigerator or freezer worked, never cooling at all. I contacted online customer service the next day to arrange having a replacement delivered. A replacement refrigerator was delivered on 9/1/20. I was unable to level the refrigerator due to the right-side leveling wheel being broken. I contacted Whirlpool customer service and arranged to have the refrigerator repaired. A technician was due to come out to my house on 9/4, but the repair company opted to order a part before the technician would be able to come out.

Lowe's charged me for materials I did not receive, charged me for work that was never competed. Salesman refused to give me an itemized receipt of materials and work performed. Paid $23000 for a $10000 job.

A horrible, horrible experience. We replaced our carpets and my husband and I carefully selected the carpet style and color we wanted from Lowe's at Northlake Mall in Charlotte, NC. After waiting about 3 weeks the installers came this Tuesday and when I came home after work I immediately realized it was not at all the carpets we chose when we were in the store. The wrong carpets were installed and when my husband went to our local Lowe's at the Northlake Mall where he was told the carpets we wanted were not available and will not be available for months. Lowes then decided to pick a carpet WITHOUT TELLING OR CONSULTING US and have it installed.

Long story short: do not order for delivery. I placed a large order for lumber and other supplies on 9/28 and, initially, all items were set for delivery on 10/8. A little over six hours later, one item was rescheduled for 10/20. No biggie. Then, a full week later (on 10/5), three days before our scheduled delivery, the entire order was rescheduled to 10/20, delaying our project by nearly two weeks. But okay, we can make this work. Then on 10/6, my payment was declined, so I enter another card number. On 10/14, *that* payment was declined, so I entered a third card number. I watched the card account carefully and the hold from Lowe's never even showed up. On 10/16, Lowe's claimed that third payment method had declined as well and cancelled the entire order. They sent this news in an email to me at 6:23pm - Customer Service closes for the day at 6:30pm. So I called them the next day and explained the situation.

I went to Lowe's because they had contractor to do the installs. I knew that they used sub contractors to do the work. What I was not aware of is that they sub contract the labor to another corp. That sub- contracted it to the contractors who do the labor. They calculate the labor cost by doubling the cost of materials used. Example I had new patios doors install. The material cost around $950.00 so the final was around $1900.00. I did not know how the contractor were hired. I do now.

I called Lowe's on 9/15/20 to explain a situation I had with a washer & dryer set I ordered in December 2019. The dryer was defective, and I had been dealing with a warranty replacement for the dryer since June 2020. GE warranty department was replacing the dryer with a totally different dryer (the one I purchased from Lowe's in December 2019 had been discontinued; a grey dryer was available in September, white ones would be available later this year). Since the new dryer and my washer weren't going to match, GE offered a matching washer for $720. I wanted to see if Lowe's could provide a better discount on a matching washer.

I purchased a refrigerator four months ago. Upon purchasing the refrigerator along with a stove, microwave, dishwasher and garbage disposal I was made aware that the delivery of the items would be longer than usual due to COVID, six to eight weeks. I figured it will be fine being that I’m remodeling my kitchen and the time frame fits perfectly with my demo work. This was in July. Fast forward 8 weeks I get all my stuff except the refrigerator. I was told by a manager nevertheless that another store had it and it would be delivered the following week. This was after a sales associate informed me that the fridge would not be in till middle of October. Of course that’s when I asked to speak to a manager.

So far this job is not going as envisioned. Product came after lengthy wait (no troubles there though) was delivered as promised...YEAH. Then the installation came or I should say never started! First day 4 guys show up and none look like they have ever done this. No tape measure, no tools and they started placing holes in the yard, more holes than I have posts I might add! Then after 90 minutes of digging they left. 25 holes in my backyard with no covers on it and an irate neighbor. They show up on Tuesday and start working. Come home to a fence that leans left and right - has panels that are 3 feet, 5 feet and almost 10 feet in length. Not one pole is level vertical...most are 3 inches off plumb in cement that is set. Call Lowe's distraught....This is not how a fence goes.

Had a Generac generator ($15,000) installed at my home and the contractor never closed out permit in 2017. Found out recently in the process of selling home and permits came up open and it failed inspection and LOWE'S will not fix the wrong! I spoke to a representative name Summer in the installation department and she said she will get someone out there to correct the issue but never have! I’ve been calling, leaving voicemails for 2 weeks and no call backs! Summer is a liar!

Went to Lowe's in July of 2020 to set up a kitchen remodel. I was originally told that this process should take 2 weeks up to a month to complete. It has now been over 60 days and I still do not have a working kitchen. The coordinator barely did her job, which caused me to have intervene and do the coordinator's job. I've had to make all of the appointments, and do the follow up. Looks like Lowe's made a good chuck of money off of me for me to do their jobs. The contractors measured correctly but the store messed up the measurements. The replacement cabinets were suppose to be here in 10-15 days and now I am being told it will be longer. I do not have a working kitchen, and needless to say it cost a lot to feed a family of 7 on take out, and eating frozen food is horrible on your health. I will never use their services again. Paid way too much money to be left without a kitchen. I will never use their services again.

We bought our blinds from Lowe's in Vernon Hills. What a big mistake. The measurement and installation were terrible. Every blind in our house is installed wrong. I am still waiting to receive the last blind since September 1st. The customer service support is not great at all. The installation department finally said to call the store it was delivered. There is no way I could get hold of them as the phone is keep ringing without anyone answering it. We finally gave up and that would be the last time I use Lowe's for anything.

Composite material deck was designed by Lowe's. Material recommended by Lowes. Installer hired by Lowes. Within 1st Year sides began to warp. Notified designer/salesmen. Assured he would note in file in case it got worse. It did. Now it’s out of warranty and Corp will not help. Salesmen ignores my calls. Typical lousy customer service as Lowes is notorious of. The reason I left the company after a year of employment. The reason I should have known better than to trust them with more than buying a pack of lightbulbs.

Countertop installation damage was “incidental,” leaving gaping holes all the way through the drywall. Lowe’s takes zero responsibility for the damage done to your house. Never again; spend the little additional money and avoid the frustration, expense, and wasted time talking with them.

We bought a fridge from Lowe's in January and it was supposed to be delivered in February because our old one went up. We didn't have a fridge till we got a new one. We have 4 young children in our home so it's crucial to be able to feed them something other than fast food. Anyways the delivery date comes and goes, no fridge! The fridge didn't end up showing up till end of March/beginning of April. When it arrived the delivery workers said it would take 24-48 hours for the fridge to get to temperature. So I signed everything as there was no physical damage. 2 days later it was still sitting at 65 degrees on the coldest setting. I called lowes.com. They told me to call the store it was delivered from (Martinsburg WV). Blowing me off. I call the local store and the girl I talked to told me they won't replace it. I would have to call factory LG service for repairs. That was the beginning of a long, long process.

I bought a lawnmower that was junk along with a extended warranty. It took them 7 calls And 3 days later to see I did purchase the extended warranty. In the meantime my mower was broken for 3 days. They then called service for pickup and to inspect the mower another 4 days. I had to call the brand name of mower to get the inspection expedited. That was done in 2 days and sent to Lowe’s. When I called to see if the mower is defective or they are gonna fix it they told me it will be 5 business days for them to decide. So because a weekend falls in the middle of this it will sit at the shop for 7 days before having any work done.

Horrible experience! I am doing home renovation and my primary materials source was Lowe’s, which converts to thousands of dollars spent there. Most recent experience put an end to it. I purchased sliding closet doors and paid for the delivery to my house (as I have no means for bringing it by myself) so, the door was defective, I called customer service and asked to bring me a replacement door (since I paid for the delivery in the first place). To my surprise I was refused the delivery, the only option they gave was to bring the doors myself and have it replaced in the store, which completely defeats the purpose of initial delivery. Their excuse was that it is probably manufacturer's defect so they are not in position to incur delivery expense, when I tried to explain that their position simply cost me delivery money for no proper goods received, they started repeating same phrase, that they are not able to do anything about it...

Waited 40 minutes+ at the un-attended mill work desk, only to be told no one is scheduled to cover the desk - on Labor Day Monday?? A follow up call received next morning from Kimberly **, and 10 days later, we still have not received one single information. An appointment was made for 9/17 with a Frank **.. No call, no show; we are still waiting for an estimate for 30 Pella windows. Now we missed out on Pella windows sale. How can you afford to lose a potential $20+K in revenue? And why bother staying in business when apparently your customers are not your number 1 priority?

I purchased a one year Lowe's purchase plan on the LG refrigerator purchased 6/2020. The gasket on the freezer is bad...I spoke with LG on 9/1/20 & they were supposed to contact me to schedule a time to repair the refrigerator...I did not hear back from them so 9/16/20 I called LG representatives again having to wait 15 to 30 minutes at each step of their process after being placed on hold. LG said they're running behind due to covid & would again touch base with their service dept. to see about scheduling the service...meanwhile the leak is getting worse & refrigerator is running constantly. I informed the representative. I will NEVER purchase another warranty service plan again. It's so sad consumers are treated in such a manner.

I made the mistake of ordering something online to pick up at my local San Diego Lowes. When I got the e-mail to come pick it up, it said I could even use curbside pickup. Trouble is, they don't answer the phone for curbside pickup. Others who were there trying it experienced the same thing. After going inside, they couldn't find my order. After 45 minutes I gave up and went home. I tried to call the store when I got home, but every time I got to the option of talking to a live person, it instead kicks me back to the main menu.The 800 number was no better. I never thought a company this large would be this incompetent.

I did some home renovations a couple of years ago. Since, I bought lot of stuff, I always made sure they put my information in MyLowes account. My refrigerator broke a couple of days ago and I couldn't find my receipt, so I called Lowe's. Amazingly, they don't have none of my info in their system. They have just screw driver or small items I bought in MyLowes. And nobody helping me. Rude and unhelpful customer service. They are asking for the exact days of purchase and they say they can locate the order by exact day of purchase! I am not sure which idiot programmed their software. When there is S/N and Product ID, why your system should locate the item with purchase date. I think they do it on purpose, so the customers could not locate their warranty. LOWE'S IS TERRIBLE. NEVER PURCHASE ANYTHING FROM LOWE'S.

Updated on 01/04/2021: Garbage product. Wood is curving, cracking and molding. Seems to be poor quality and possibly not treated. Been trying to deal with Lowe’s for 6 months. No response. Looks like they won’t back warranty and I will have to sue. DON’T USE THEM, EVER!

Ordered five items on Lowe's website, paint, electrical, plumbing. All but one item was theoretically available in the store. Previously I've relied on their online inventory system and then found the item unavailable when I've come to pick it up in person. I therefore ordered and paid for everything ahead of time on the internet. Notified that four items were ready for pickup after 5 days and given 7 days to collect them, One day later the four items were cancelled.

Two years ago I purchased an LG high end refrigerator. And per the salesman's recommendations I also purchased Lowe's extended warranty. The night before last the refrigerator died - no cooling or freezing. I called Lowe's repair service and they claimed they couldn't get here for a month and a half. When I pointed out that if they couldn't fix it in 7 days, they needed to give me a reimbursement. All of a sudden they found a repair date of 5 days down the road. Have you ever tried to live for almost a week out of an ice chest? I was bumped up to a "supervisor" who claimed she could do nothing for me. Moral of this story: DO NOT PURCHASE FROM LOWE'S!! DEFINITELY DO NOT WASTE YOUR MONEY ON AN EXTENDED WARRANTY!!

Recently made a purchase of Electrolux Washer/Dryer (600 Series) from Lowe's in St. Mary's county MD. If anyone else had the product I wanted available I would have canceled the order. For 4 straight days, I could NOT get a person on the phone in any department. Even tried an 800 number I hoped was corporate. Before you buy from Lowe's, I suggest you see if they know how to use a phone. Now I am concerned if I ever need service. I will be out of luck. Service in the store is just as bad. One person, with several people in line. Big mistake buying from this store. After a few months, I will let you know how the machines are. Seriously, a $2400 purchase, made it on line and was never able to speak to a person. The contracted delivery/installers were great. Too bad I was given a 12-hour window with no attempt to narrow it down. Waited 9 hours for delivery to arrive.

Purchased an Ariens I can’t actually 52 from Lowe’s. It had no gas and a dead battery when I went to pick it up. They wanted to help me push it onto my trailer. I explained that I was not going to take mower that would not run. So they did put a new battery from another mower in it and one quart of fuel so it could be started and put on the trailer. After 2 hours of use it broke the mower deck belt. Lowe’s doesn’t warranty the mowers more do they stock a belt for the mowers they sell. It would take a week to get a belt thru Lowe’s. Horrible experience. Will never buy another mower from Lowe’s.

After WEEKS of being told the installation would happen in a certain window and not being contacted and failure to show up with my gas range - I had to spend upwards of 10 hours on hold with customer service just to know where TF my very expensive item I had purchased even was - and I am not made of money. No one bothered to call me with updates, rather I always had to hunt down the answers. Finally, I managed to coordinate the delivery and installation on my own - note this is a $200 service. When the oven arrived it was severely dented. Afraid to send it back and probably wait another month for it to be seen again, I accepted it and spent another 6 hours on hold with customer service who I ended up agreeing to a measly $100 gift card for my troubles. It's been 2 months and I have NOT seen this this gift card and I have been waiting on hold AGAIN. I will never buy from Lowe's again, they really put me through the ringer.

Don't waste your precious time at the Lowe's on IH-35 near Connelly High School (Store #1725). ONE star for my visit to their store yesterday - and only because I can't post the review unless I choose at least one star. Arrived at lunch hoping to pick up landscaping supplies within the hour and what a disappointment! Asked Amber in patio where I could find their usual stock of Scott's Lawn Soil and she proceeds to point to the side of the patio area replying "We have all kinds of soil over there". I explain I'm looking for specific brand/use soil and she rudely shoves her phone at me through the plexiglass asking me to type in what I'm looking for on her phone's Lowe's app. DURING A PANDEMIC WHERE WE ARE SEPARATED BY PLEXIGLASS AT THE CHECKOUT, SHE'S SHOVES HER PHONE AT ME!!?? I tell her I'm not going to touch her phone and asked that she page someone since she clearly has ZERO knowledge in her own work area. Shameless.

Windows from Lowe's Temple were of a high quality. Easy process from start to finish. The only reason I did not rate perfect was that the installer hired a bad crew who are no longer with them. "Just a Handyman" Is very trustworthy and will do whatever it takes to make it right. I would not hesitate in recommending them.

Company refuses to repair fence damaged due to incomplete install. No hardware at install to secure gate so left with a tiny string to open/close. Storm blew string off & fence buckled. BEWARE. BBB no help. Lowe's blaming the damage on a storm. If the door had been secured, there would have been NO damage. I have spent MANY thousands of $ at Lowe's. Obviously didn't know I would be treated like this. I am beyond frustration. I intend to contact ATT gen office for fraud on warranties.

I recently contracted with professional painters to paint my mother's condo. The original paint to cover was standard builder beige. The painters recommended Sherwin Williams paint so I went to Lowe's since they carry Sherwin Williams too. I chose a flat paint, ivory color in the Showcase- 1 coat guarantee paint. My estimate from painter was based on the number of coats. The paint could not cover the builder beige in 1 coat but took 3 coats!

Ordered fridge toward end of July. Today, Aug 23, still no fridge. I’ve stayed home 2 days waiting on promised and re-promised delivery. Still no fridge! 11 calls later, to store and corporate office, still no fridge. They couldn’t care less.

I ordered and purchased materials and exterior installation services from Lowe's for a deck install on May 7, 2020. I have called numerous times to talk with someone about my deck installation. First I was told that all the materials for my deck were in stock only to find out that it was not in stock. I called numerous times to inquire about the materials and finally they informed me that the materials were in stock and they delivered them to my home and left them in my front yard when I specifically asked to place them close to my backyard.

They brought me a smashed up refrigerator. Told me to call store for re delivery and Monday. They would not answer the phones. I drove over. Spoke to Matt the manager. He assured me I would have it next week. Thursday came and I called him back and he assured me I was going to have it that day. I waited 7 hours for delivery. Tried calling him back on same day after 2:00 p.m. when I realized it wasn't probably happening. He dodged my phone calls. Would not return my phone calls. I spend 35 To $50000 a year with Lowe's over the past several years and that stops today. I do have a choice and I will no longer be spending my money with Lowes. Today I spoke to Lowe's again. Of course Matt is not there today. Spoke to Damien and told him that if I don't get better results I am going to trash Lowes on social media And immediately start boycotting them, he said he was fine with that. Very bad customer service.

Unless you are buying individual items and self cashing out I cannot recommend Lowe's. I made the mistake of purchasing cabinets from them because they had the finish I wanted, however, in the past I wrote them off before. I ordered $65,000.00 in cabinets. It sounded so alluring with the discounts, but it is all just a pure game. The designers are inadequate. They are responsible for too much and they are not versed in their layouts so there are extensive problems that arise when the installers come to put them in. This lends to a lot of extra cost to try to get your kitchen completed. I paid for a cabinet front on the refrigerator and ended up paying $450.00 because their installer would not put it on! I paid for glass door upper cabinets but the glass was not included! Key cabinets were not included in the design that when the cabinets are installed in real life, they are needed and an experienced cabinet designer would know.

I wanted to add a closet to my house I previously went to Lowe's Home Improvement Center for some Lumber. 2 x 4s were not 2 x 4, half the wood was either twisted or warped. Some mildew areas. I walked out. A few weeks later I decided to give them another shot. They actually had better Lumber, more straight pieces than warped or twisted. Unfortunately the price almost doubled. Price gouging is illegal in New Jersey especially during a pandemic yet again. I left with nothing. I needed workhorses. They doubled in price. Some of Lowe's prices went up gradually. Many of the other items doubled or triples in price time to start shopping at Home Depot and get your lumber from Duke or lumber center.

Went into Lowe’s. Shopped around and had $140 worth of items. When I went to use my gift card I had they asked me for an ID. I had gotten a gift card from my brother and they said, "Well he would have to be present with you with his ID to use it." They offered no solutions. What a terrible policy!

I ordered the BE365 Cam Keypad Camelot Aged Bronze Single-Cylinder Deadbolt. Came to Clarksville, IN location to pick item up. When I received the item it was wrapped and taped up tightly in a plastic bag. Since I had never placed a online order with Lowe's before I figured maybe that was a standard procedure but as I waited to pay for some other items I had picked up in the store, I notice no one else received items wrapped and taped like the one I received. So when I got to my vehicle in the parking lot I cut the bag off to find a box that also been taped back together. The box looked like it got in a fight with a grizzly bear and the box lost. All the parts were just laying in the bottom of the box with some of the fasteners in a ziplock bag.

I ordered 27 different items recently for delivery. All 27 different items were cancelled. Did I get an email? I sure did. It said that my local stores didn't have the items and they were being fulfilled by other stores in the vicinity. I thought "GREAT!" until the delivery date came and went. Then I checked my order status online and saw all were cancelled except for 3 of the items that say "delivery information unavailable". After waiting all this time and learning their inventory system and communication are this trash, I won't be ordering from or going to Lowe's again because I don't trust their business model. Lowe's executive team... you're losing customers. Get your house in order.

We ordered two sliding glass doors from Lowe's in June 2020 and had a delivery date of July 8, 2020. On the afternoon of July 6, we got the email that it would be delayed until July 21. We called to ask why and were given a discount on the order, but the next day we received an email informing us the delivery was pushed back until August 14. It honestly felt like a punishment for complaining. This morning (August 12) we got the email that the delivery has been pushed back until August 30. We are not sure the doors will get here in time for fall or even winter!

Two weeks ago my wife and I purchased over $700 about door patio furniture and requested it to be delivered. We were told at the time it would be two weeks before the delivery could be completed. One day before the delivery was due we were contacted and told that they had lost our purchased items. It took three phone calls to speak with someone regarding getting our money back.

I was expecting a refrigerator delivery that I was waiting on for a month. I was told because of construction being done that I had to expect delivery the next day. The driver said he was told by construction crew he could not make delivery. Street blocked. Not true. I asked the crew and they said they refused no one. I called delivery service and was told the driver would be sent back to deliver. When I called again I was told that was not true and they would come tomorrow. This is the last time I will order from Lowe's. They deal with a disreputable delivery service. I told them the crew would be gone soon but they do not consider the customer at all and they lie to you.

DON'T BUY KOBALT PRODUCTS AT LOWES. Just an FYI, I bought some yard tools and cordless tools made by Kobalt that "supposedly" came with a lifetime warranty. Two of my tools, their chargers and batteries quit working after less than a year. I took them back to Lowes expecting to get a free replacement (per Kobalt's warranty and customer service department) but was told by Lowes that they no longer accept Kobalt returns for full replacement and that I would need to contact Kobalt Customer Service. For three (3) months, I've called Kobalt's Customer Service and no one has ever picked up after being on hold for 20-30 minutes!!

I started the process of purchasing and ordering carpeting for a house that I am selling mid June. My woes started when it took days for someone to call me with regard to a person to come to my house to measure for the carpeting. The person came on June 24th. I was supposed to receive a call back later that week to give the price of the carpeting based on the measurements. I never received a call....this should have been an indicator and I should have gone to a local carpet store. I finally had to go to the store on July 2nd to get the quote. The price was sufficient and I paid for the carpeting.

Purchased a bathroom heated towel rack and promised it would arrive after 2 weeks on a Friday, it didn't with no notice. After being on the line to talk to someone, a pleasant fellow apologized and said it would be the following Friday. Okay, it's COVID no problem. Next Friday, no arrival and no call. Getting frustrated. Connect to a Lowe's chatline. The response, "Sorry but we are not responsible for delivery as it's another company." They check and it has been rescheduled for following Tuesday. They give me a tracking number for UPS.

I ordered a refrigerator online at Lowe's in Tuscaloosa. I was given a delivery date of Aug 4 between 8:00 AM & 8:00 PM in my order confirmation. I didn't get an email or phone call. When I called the store at 6:00 AM to get an eta, I was told to wait until 8:00 to speak to someone who knew what they were doing. After being connected (& disconnected) many times, I finally found out that my order was being shipped from Columbus, MS. After calling that store 4 times, I was finally connected to a manager. They will not be bringing my refrigerator today. It is 10:00 AM.

I ordered a storage container from the Charlottesville store. The storage container was suppose to be delivered on Saturday Aug 1, 2020. I went online to see what time the delivery was going to be only to find out my order was canceled. When I place the order there were 4 containers in stock. Apparently no one keeps up with the inventory. When I called about the storage container I was told they were sold out so my order was canceled. I never received a cancellation order. Of course they blamed it on Covid 19 but computers can be programmed to reflect correct inventory. Believe me when I say this is the last online order I will place with Lowe's. Home Depot's inventory is very accurate and I have never had an issue getting anything with Home Depot. I would have been disappointed had I been notified but with no notification they ruined a perfectly good Saturday. They are just very inconsiderate.

Every time, I end up regretting when I purchase anything with extended warranty from another few major companies who are Lowe's competitor and I tell myself that I will never do it again. Lowe's customer service is truly the best... they maybe not be perfect & I do get someone who is not willing to assist once a while... but overall, you cannot find a better customer service than Lowe's. Recently, my few years old fridge started having an issue in my OBX vacation home. Using the extended warranty, I called the 3rd party contractor provided by Lowe's. After a month or so, they missed the appointment saying that repairman was not feeling good (repairman called & told us he was on his way but never showed up)... We called the repair agency and was told that there is no more appointment for another 6 month (at Lowe's competitor, with a similar issue we were told that is nothing they can do & to keep contacting the manufacture).

First of all I would like to say that if something deserves a good review, I most definitely would give one. This entire experience, from estimate until finally finishing our install was horrible and added so much stress to an already stressful situation. There's way too much to go into details so I'll hit only the highlights. *$5,000 high on estimate because materials listed that shouldn't have been. *Said some of our materials didn't get delivered to store when it turns out they were there all along. *Had to track down the rest of the material ourselves (before we knew it was at the store) to stay on schedule for our install. *Had to pay for that material on top of the $7,000 we had already paid. * Had to wait 5 days to get reimbursed for that. *Wasn't informed of the problem until 4 days before install.

Purchased a grill from Lowe’s to be assembled and delivered. They gave me a delivery date and I took a day off work. Late in the day I called and they said it would be delivered that day. It did not show. I called the next day and they set another delivery date. I took day number two off work. It did show up, but was damaged. The driver said that he would take it back and Lowe’s would upgrade the grill at no cost. They set up a delivery date and later that day I called and they assured me that it was on the truck and would be delivered. It did not show.

I ordered a dishwasher that was rescheduled for delivery four times. That is not my complaint though - I understand COVID has made everything uncertain. Upon the 4th reschedule, I called customer service to let them know I would likely not be available on the date they rescheduled and to please call me when the item was actually in stock since I had already arranged three previous dates to be available from 8am-8pm.

Few weeks ago an employee from Chicago Brickyard Lowe's horribly yelled at me. When I complained to the manager, he flatly refused to do anything about it. He said they don't punish employees, nor make them apologize to customers. I posted on Lowe's headquarters website-no response, I send tweets-no response, I called customer service-nobody picks up phone, I send feedback-no response. I even chatted with Lowe's representative- she send me link to some website where I'd have to buy membership, no clue for what. There is no email address to complaint, no form nor link on Lowe's website. First time I'm dealing with a company that doesn't give a damn thing about customers that much. I'm speechless! WOW, WOW, WOW!!!

It has been 2 months now, and I am still livid. I’ve had the worst customer experience of my lifetime with Lowe's. Want to hear a story? One morning my 29-year washer died. I went on an online search to find a replacement and settled on Lowe's for the availability, price and speed of delivery. I paid for the machine, parts, delivery and removal. The new machine arrived on time. I was grateful for that. Then everything went sideways. This was the start of the covid-19 “shutdown”. The drivers did not wear masks. The delivery man looked pissed that the old washer was still there and gruffly said that I did not pay for “removal”. I informed him I did, while he fumbled through his paperwork. He asked for a receipt. I had to go boot up my laptop and print out my receipt to prove to this man I paid. They took the old washer out. One man, without a mask, was in the laundry room getting the space ready.

I had Lowe's replace my roof and the contractor they used didn't pull permits, the replacement roof didn't meet code, caused $20,000 worth of water damage, and seven months later, still have not resolved. Further, both Lowes and their subcontractor were issued citations by the state as a result, the contractor lost business licenses with the state. Lowe's has played games ever step of the way, has not taken responsibility and I had to retain an attorney. I'm speechless at how horrible a brand like Lowe's can treat its loyal customers.

Salesmen had a good pitch. The sub-contractor and crew failed. And was also double delivered. Nails left on the roof along with rubber bands, gutters not cleaned out of old roofing and staples, found a rock star in the gutter too. They did not install/ replace the chimney flashing, just added a new piece. Two days after project was completed, is when we finally got the second delivery picked up, which the did not take everything. Five days after completion, neighbor throw plastic and old underlayment over the fence. I also found plastic and old roofing material in my sanipac debris, DEBRIS! can, with a mccafe cup half full. Still finding staples and roofing around everywhere. Never dealing with Lowe's again for house projects again. A word of advice to me and if you are still reading. When getting bids, if anyone sub-contracts the job out, they are no good, move on.

Do not have windows installed by them!!! This place is the worst. The salesman will say anything, lie and take advantage of anyone that does not do their research. Sold me crappy Pella windows installed by what looked like day laborers. Needless to say they leak now. The creepy salesman won't return my calls. The company has not returned my calls. Horrific company to deal with. I have contacted a lawyer and are suing them for damages to my home plus the cost of this shoddy botched window installation project that I was duped into signing. I came to find out Pella just settled a huge millions of dollars lawsuit with customers for a bad product that leaks!!! Stay away from Lowes for installs!!! Find a reputable window company. Box stores are a NIGHTMARE.

I purchased LG 30” French door refrigerator with water dispenser for $1249.00. They never ran my credit card and then unilaterally cancelled my order. They immediately resisted the refrigerator for $1799! After wasting hours trying to get through to customer service, I bought a Maytag model almost identical for $1600. Lowe’s Representative at the store said it was out of stock and then lied when they raised the price. Filing a small claims action against Lowe’s next week. I will never shop there again for anything!

I feel the tool selection, and I’m in there all the time buying tools is very very good. The people working there are very knowledgeable and if I’m not sure what tool does what, they explain it to me.

Lowe’s tend to have more varieties of stuff compared Home Depot. I wanted Scott’s liquid gold and although Home Depot was willing to ship to store for free, I needed that day so I went to Lowe’s and they had it. But in general, when you compare the price, Home Depot is almost always cheaper. Also, Lowe’s has fewer employees working but they are much more helpful and willing to get stuff from the higher shelf.

Quite often I or my significant other have to look for someone to get help. When we do locate someone they then have to look for assistance for us. It's also frustrating to be looking at a display having made a decision that this is the item you want and then it's not available.

I recently bought two brand new toilets the staff was very helpful. He answered all my questions in selecting the right toilets. Very helpful with getting help to load them onto my pick up truck. The staff was polite & the store was very clean.

Went to Lowe's to inquire about sliding glass doors on the local store's website, along with pricing to see if shipping was included in advertised price. Prior to heading to store, I called mfg. of said doors and they said Lowes does not normally stock them so I must go to commercial sales and they can order them. I went there that day and spoke with a guy named David who could not figure out how to order them. He then told me that it was because they did not pass specs in Florida and I should go to Georgia to order them. I asked where he got that info and he told me they presumed that. I left frustrated and upon arriving home, called Lowes home office, customer service. I spoke with Alyssa and she looked up the doors and found that the only state they could not be sold in was California. She took my info and said she would put in a formal complaint, and she would get back with me in 24 hours.