Lowe's Home Improvement Reviews

Don’t buy appliances from Lowe's! Sept. 2021, I bought an electric cook stove with an extended warranty. It was a Whirlpool. On July 4th while running the self-cleaning cycle it popped and through sparks. I filed a claim with Whirlpool right after it happened. I was finally told today that they can’t find anyone to come service it. I called Lowe's store manager and she told me they couldn’t help me. That they don’t service anything either.! So I guess the extended warranty I bought was no good either since they can’t find anyone to service it. STAY AWAY FROM APPLIANCES AT LOWE'S, it has been a nightmare.

In June of 2020, my husband and I purchased a Maytag Topload washing machine for my mother at Oak Grove Lowes, Sullivan, MO. The transaction # is **. The Model # is MVDX655DWI. Along with the washing machine we also purchased an extended warranty plan. On June 19, 2022 the washing machine stopped spinning the water out of loads. On June 20, 2022 we called Lowes in order to get a repair service to come. The warranty for washing machines states "Lowe’s will respond to you within 7 days from the day you raised your complaint. In case, Lowe’s fails to send someone to repair the appliance, it has accepted to offer to customer $50 as compensation." This was brought up several times in phone conversations and the $50 has never been sent.

Monday July 4th I went into the local store. I purchased what I thought was another 5 cf chest freezer the same I purchased from them like 20 years ago and it says on my receipt I purchased a 5cf feet. On Tuesday July 5 it was delivered. Told them to leave it here in my living room so when I moved the old broken one next to it I noticed it was smaller. So I went online to look up the model number. It says it a 4.9 not 5. So that Tuesday I called the local store twice and I told the person that answered who I was and the problem and that I needed to speak to the supervisor. So she transferred my call to him. Well it ranged and ranged then went busy so I called again. Same thing happened for 30 minutes.

A simple project evolved into a frustrating arch across 14 weeks; simply put, I wouldn’t trust Lowe’s Palm Desert Millwork Department in building a dog house for my back yard. Lowe’s association with American Building Supply (ABS), a subsidiary of Jeld-Wen Windows and Doors, is ultimately the root of damage upon the Lowe’s brand and should be strongly reconsidered as a premier vendor.

I set up an online account many years ago that included a previous email address. Now, I have two accounts as my sign on inconsistently signs me into the old account. Lowe's keeps sending online receipts and orders to nonfunctioning email address. I cannot change it as it says the account already exists. When I sign online it inconsistently refers me to an old email address and a Lowe's in another city. So my records go there and I cannot merge the old information with the present account. I have even called corporate headquarters for assistance without success.

I bought a new Frigidaire refrigerator from Lowe's. It only worked for 4 days. I called Lowe's and Frigidaire and just kept getting transferred to different numbers that were just trying to sell me something. How do you get ahold of someone for customer service when the numbers are no good.

Resolved 11 August 2022.

Typical bait and switch type of company. Placed an order July 8th for a dining table that promised to be delivered by July 13, but then the day of delivery they update their delivery status page to say July 22 delivery. As recently as the morning of July 13 they maintain a July 13 delivery date, but then all of a sudden (and without notifying the customer by phone, email or otherwise) it gets delayed by NINE days? If it's delayed by 9 days, you knew about this delay a long time ago. Be very careful when ordering from these guys, there's a very good chance you won't get what they're selling you.

Let me start by saying I usually don't leave reviews but I feel it's important for others to learn from what I went through the Lowe's kitchen installation. Let me also say I can't speak for the rest of the country but in NJ. In January 2022 Lowe's claimed they hired a new installation company to do their installs in the northern New Jersey area that they were very happy with. Well all I can say is it was a disaster. The guys that showed up here had no clue what they were doing. They rushed. They left here not squaring the space for the standard 30 inch stove nor the day even leave 30 inches. They also left the cabinets not secure to the wall that you could move with one hand. The kick plate they just pushed down against the tile flooring. Did not even attach it.

Paul and Tyler in the Friendswood, Tx store are exceptional. I have a water pump that had cheap, leaky plastic connectors. Paul walked me thru the Pex options and found me the right solution for my application. I am very happy that I left behind the poor service and poor quality of the other store. Take good care of them.

Used color chart at paint department to pick a stain. The stain they mixed was different than the chart. I complained and they said that was the formula given by the computer. They said they could not match the colors on that particular chart and that I the customer should call the responsible company and complain. I said if you were doing your job you would call the and straighten the matter out. They mix 2 other colors and they were wrong too. I went to another Lowe's and had the same problem. Lowe's management is not customer friendly, they have a take it or leave attitude. I have been doing business with Lowe's for 30 years never had any problems with paint department. There is a lot of room for improvement. Unhappy in Lancaster and Palmdale. More complaints on the way.

We enjoy going to Lowe's but not when it came to having our storm door installed. No thank you!! We put a deposit down to have the door installed. Someone came out the next day to take measurements. Then 2 weeks later nothing. I called. Was rerouted to several people. Finally told to hang on. No one came back!! We went back to the store. The guy in the door department told us we were definitely scheduled to have door installed. Someone would give us a call in 7 days. Two weeks later nothing! We finally decided to just get our money back after being told they could have it installed the end of July. Being we started the entire process June 11. Never ever again will try to get something installed by Lowe's!!

We love shopping at Lowe's. We buy all of our appliances there and we always buy the extended warranty plans that go along with them. We had a power surge back in March, which was covered under the plan, and it damaged the refrigerator and the washer/dryer. After calling repeatedly because of 8 no-shows by the Lowe's affiliated servicemen, we were granted a food spoilage reimbursement. They finally came and made a fix. They sent an email for food spoilage, and we replied with a detailed list. No reply in return. We called, they said it was approved.

We purchased a washer and dryer from Lowe's on 8/20/2019. Recently, the washer was not finishing the final spin cycle and after looking up the paperwork, I called the warranty company we paid for. After sending a gentleman out to look at our washer, he said we needed springs and would submit the issue to the warranty company for approval. It is a Samsung washer. Several days later, we were informed that the warranty company will NOT honor the warranty and the claim was denied. I would NOT purchase another appliance from this company or purchase an extended warranty as we did for this purchase. We thought we were protected in case something should happen. When it did, we were confident that we would be taken care of as per the warranty. What a farce.

Fix Our Home!!! RE: PROPERTY DAMAGE. We ordered an LG washer and dryer, paid to have it delivered and paid extra to have our old washer and dryer removed. The movers showed up, literally dragged our old washing machine out the door, scratched our floor, threw the dryer on a dolly, proceeded to pull the dolly down our front stairs and sidewalk like a piece of luggage, smashed our sidewalk, took a huge chunk out of our front stairs, then proceeded to incorrectly install the washer, which luckily for us, caused water damage to our wall. Our new built home suddenly doesn’t look that new. Even though I was hoping Lowe’s would feel incredibly bad and want to correct the issue immediately, I had a gut feeling that wouldn’t be the case, so we proceeded to do the following:

Lowes at Royal Oaks, Store 1131. 2610 Kirkwood, Houston TX. On 3/5/22 I purchased a Frigidaire cooktop and was given an installation date of 3/21/22. Four months, one substitution, numerous delays and several excuses later, the revised installation date is now 8/10/22. You have had my money for four months, and I am not making any money on my money---but YOU are. It's outrageous. Four months later, I now have only one working burner on my current cooktop. You try cooking meals with one burner! Outrageous.

I am 70 years old and I have some trouble with my balance and when it rains under my doors is slippery first the installer kept not showing up when he said he would then when he did come he did not finish left and now Lowe's says what wasn't done was not part of the job. How can not putting gutters over both entrances not be included. Don't make me mistake I did by thinking Lowe's was a trusted company and would stand behind promise to complete job to customer satisfaction. You can't even talk to the same person each time you call. I had to go through the whole thing so many times. Now I am paying for gutters that don't keep the rain from puddling at the entrance to my home. Making it dangerous for me to enter without help. Don't buy from Lowe's if you don't want to get ripped off.

Joplin, MO Lowe's - The manager, Cindy, is extremely rude and has no business working in any management position let alone one where she interacts with customers. She spoke down to my husband at the register while ringing us up and then denied our military discount. She made it known “she is the manager” and there was nothing we could do about it. Upon calling her manager, Jim **, who had already spoken to Cindy and gotten a different version of what happened we found out that Lowe's in Joplin will in fact NOT honor the military discount WITH a disabled veteran's ID, phone number etc. because they are physically disabled and unable to stand at the checkout. They discriminate against disabled veterans. It’s that simple. Even Mr. ** was unwilling to help with all of the evidence. We will be going to the media with this and hope others being mistreated by this location will as well.

I purchased outdoor patio seat cushions from Lowe's, brand is Allen + Roth, 2 months ago. The cushions are flattened and lost their shape. The quality of foam is poor. Cushions should last years. The rattan set of patio furniture from Walmart has lasted more than 15 years despite frequent use in California weather.

My Frigidaire refrigerator went completely out after a huge loud noise. I purchased a five year warranty thru Lowe's on my Frigidaire. It’s been a week without a refrigerator. After spending an entire week getting the phone hang up on me from Lowe's Advantage over a so called 26 digit #. I went to Lowe's in Lexington with my receipt. Spent one & half hours there and same happened to them. Over this so called #. Lowe's Advantage even hang up on them. I finally decided to call corporate to search for this so called 26 digit # & they had it. Thru all the rudeness they finally scheduled an appointment thru Electrolux Home Products Inc. and they also put me in tough situations proving my warranty and it’s going to be almost another 3 weeks for service. Frigidaire has been very rude with it all also. I will never purchase appliances nor warranty nor a Frigidaire again at Lowe's! Never!

Lowe's Home Improvement is great for stocking their shelves so that the buyer consumes more, but when it comes to service, they are far from understanding the basics of client satisfaction or being client-centric! I needed my backyard fence fixed. Despite initial minor delay to get an estimate, everything went well up until payment was made. From that point on, forget about the service! Two months later, the material (wire/concrete, poles, etc) was dumped in my backyard and that was it! Nobody even bothered to call to update me on the next steps. It's been one week. No call, no email, nothing! I have repeatedly emailed to let them know that I need to schedule installation before I travel for the summer, but there is no response from anyone. I just wasted $2.3k! I am mad as hell! Most expensive lesson learned! Save your money. Stick with Home Depot. Best in being client responsive.

Ordered and paid over $16k for windows the beginning of June 2021. Windows (some) arrived in December. They were supposed to arrive in August. Windows were missing, hardware missing, window made wrong, screens missing, some damaged in transit not delivered. Sent what I received back to the store. Got a new date, (but prior to this only statements of we don't know), in January that windows would arrive in May, then another phone call stating June. Several calls over the past six months but nothing useful. I'm going to have to hire a lawyer, another expense. What a fiasco.

In early May 2022, I order two picnic tables. I paid an extra $79.00 for delivery. When I received my order, it was incorrect. I order two of the same tables, but they delivered two different tables. The delivery service returned one and left one. The next day I returned to Lowe's to review the confusion, I was told that they would send the correct table out in a couple days. Unfortunately, that same issue repeated itself four more times, wrong, table, only there to pickup, wrong table, only to pickup!!! I went into the store 3 more times spoke with managers who assured me it would taken care of immediately, but there was never any follow through. After speaking with their associates online, I realized that this was business as usual for Lowe's. Never again will I shop at Lowe's or encourage anyone I know!

Started my Lowe's kitchen remodel February 15th 2022. As of June 1 I have had delays, poor workmanship, bad communication between installing companies and the Lowe's store. I Do not recommend Lowe's!!

We bought washer dryer, and mini fridge, the Lake City FL store. We live an hour and a half away, couldn't pick up at that time as we had driven car, the following day, returned with my 7.3 diesel F 250, to pickup purchases, Well, Surprise...that appliances had been sold to another customer. Typical Lowe's. I've got 12 hours time. 75 dollars in fuel. And a trip to Best Buy to buy appliances, should have gone there First, The Manager did do what's he's paid to do, repeatedly saying, "I'm sorry. I'm sorry," lost count how many times. But I do agree, he's Sorry working for an even Sorrier Company, needless to say we will never do business with them again, not they're concerned. Another victim is in line behind us.

Stood in a paint line for 20 minutes with about 8 lowes employees walking around doing nothing!!! Customer service saw us standing there and never called anyone to help. After 20 minutes, I walked out. I WILL NEVER GO INTO A LOWES STORE AGAIN!!! I went because it was close to my house, but I will drive longer and farther to get to a home depot from now on!!!

I purchased a refridge in 2018 with an extended warranty. Well in 2020 it kicked the bucket so I had to run to Lowe's quickly and purchase a new one not realizing that I had an extended warranty. I purchased the same one so about 3 weeks ago we go to our summer home and plug it in and guess what? It did not work so I called the warranty co and they did send a man out to look at it. He told me that lowe's would be contacting me so I heard nothing. I went to the same lowe's and they told me that I would be getting a check. Never received the check. Lowe's and Whirlpool do not stand behind their products.

For a $169.58 bill. Lowe's charged me $169.58, $254.45, $194.88. For a total of $618.91. I spent over two hours on the phone with their support. No help whatsoever. Filled a ftc complaint. It has been four days and still no resolution. On Monday I will contact my bank and have every one of these charges charged back to lowe's. This is credit card fraud.

Lowe's Home Improvement contracted with Huber Home Improvement to remove old fence. This has become a nightmare. Ignored CONTRACT specifications, installer damaged wood, nails sticking out everywhere, fence moves, washed out concrete up to 4 feet, put my old concrete/old posts in post holes, when was supposed to backfill to ground level the mound around posts. Concrete was estimated at 4000lbs plus short so installer shoved old concrete from posts in post holes. No concrete below posts. I have posts, numerous that were cut with circular saw, three times per post. Installer, Huber did not measure and cut rails but nailed and cut on posts. Killed my grass and plants with debris piles and stomping plants to death - dirt loaded with old wood, nails, staples, concrete, labels, cigarette butts on my yard and thrown in ditch area.

I ordered a fridge, not knowing Lowe's used a sketchy third party delivery company. The guys coming to my home looked a mess and were very unprofessional. My request for them to wear a mask has led me to still not having a fridge. This is day 3 now of my family's suffering. I asked them to mask up before entering my home, they asked why and told me they didn't have mask on their truck. I told them store was right up the street. They could get some there.

Purchased refrigerator/freezer with icemaker. 15 months later icemaker quits. File for extended warranty repair. Lowes says they will send out technician. Appointment is cancelled. Parts are ordered. Parts do not come in. Lowes says they will do a buyout. End of information. People at the store can not help. Called the number for their Assurant Customer Care - they can not find our contract or any information - they tell us they will get back with us in 48 hours. They do not get back with us. Call again. This time they find the contract and say they will get back to us in 48 hours - they do not.

The worst service I could have ever expected out of a retailer that doesn't seem to care. I'll explain... I ordered all new Pella windows for my house April 2021 spending $24k from the Naperville IL Lowe's. The windows showed up in June. The soonest the installers could get us in was July. During the installation it was discovered that 2 were broken completely, one window they installed with a broken window insert and a part missing on another awning window. The installers assured me they communicated back to Lowe's everything that was needed after they installed what they could. This is where my nightmare begins. A month goes by and nothing from Lowe's. No confirmation or any signs of life that they are taking care of my order.

First of all, I have a second home in Michigan and travel there from St. Louis, Missouri. Lowe's sent out an installer to measure my job consisting of a kitchen/dining room and a bedroom. I asked the installer what the next step would be. He said Lowe's of Benton Harbor would contact me. They did not. I contacted them and was told the flooring department would return my call. They did not. I contacted the installation department via the website and finally got someone's attention. We ordered the materials and they were delivered one morning and placed in my garage. We were then notified that the installation would occur on May 3.

I bought a toilet on April 26, 2022. I bought the delivery and installation also. I was told by the salesman that I would receive a call to set up installation day and time. After several days, I hadn’t heard anything, so I called the installation number. They didn’t have any record of my purchase, but when doing a search by name, they found it with a completely wrong phone number. Long story short, a few days later, after still not having a date or time set up, I called again. They had the wrong phone number assigned to me again. Every time I called, they had a wrong phone number for me. I made a total of five calls. I finally got tired of it, canceled the entire order, and took my money elsewhere. The sales people are okay, but they really need to work on their delivery and installations! I doubt if I will ever buy anything major from this company in the future.

If I could give zero stars, I would. We signed a contract in September 2021 for the purchase and installation of windows and sliding glass doors. The estimated date of delivery was January 2022. When January arrived, the date was perpetually pushed back. Some of the product was delivered mid-March and the installation process began March 30. The subcontractors installed 2 sliding glass doors improperly (they have failed inspection) and left 3 inch gaps in our stucco surrounding the sliders. The subcontractors also installed a large bay window which they either cracked the frame of while installing or installed a damaged product. Because Lowe's is the permit runner, Lowe's is responsible for contacting the inspector to do a partial inspection in order to move forward with finishing this project--Lowe's never did. I was told repeatedly that because of the way the permit is written, they could not have a partial inspection completed.

So I purchased this Whirlpool dryer on February 9 2022. Everything was working until a few weeks ago and the dryer kept tripping the breaker and wouldn't come on. I found out the cord was not installed correctly. The wrong screws were used and the guy who hooked up the dryer did a sorry job he should be ashamed. I had a electrician look at it and it could of been worse. I'm so pissed. Lowe's hire these sorry employees and it's damaging their brand. Lowe's owes me an apology and a incentive.

Updated on 05/12/2022: Even though we are now able to work with ONE Lowe's rep, the Executive Customer Relations rep has no influence over a positive outcome. Repair work is now scheduled for May 30’22 (Memorial Day holiday, 6.5 months AFTER we made our claim) and Customer Relations rep is useless to escalate & improve this date! Terribly frustrating, disappointing & stressful 6.5 month warranty encounter with Lowe's. AND it's not resolved yet!

It's really too bad that I can't give "no" stars. Our fridge died and we lost most of the food in it. Went online and found what I wanted at Lowe's in stock. Went to the store and had the salesperson check the warehouse to make sure it was still in stock. It was, we paid, and a delivery was scheduled for ten days later. The day before delivery, I received a call saying we would have to come back to the store and pick out a different refrigerator as they did not have what we had paid for. They either lied to me at the time of purchase or sold "my" refrigerator to someone else. I already knew they had nothing else I wanted (do you know how hard it is to get a white appliance?) so I told the guy to cancel the order and call me when that had been done. Still waiting. What a dishonest, unprofessional company--I will never, ever do any kind of business with them again.

At 12:00noon today 0/4/2022 I went to your store at Riddle Park San Jose California to buy a household assorment and nail and I'm looking for the price for the item that I got..Then I went to the cashier or self services, I scan it the price and the price that I saw in actual is lower than the price that I scan so I call the cashier and manager then they say I have to take pic on it then I took the pic not only one item got two item..My question is what if the consumer ignore that price and they dont know or innocence in to that..then Lowe's makes money. What if a lot people to get that items that they do not know..Lowe's make money for the consumers. Thanks for your consideration.

Poor customer service experience; understaffed, poorly trained - unqualified management, leadership. Always a fiasco and, an embarrassing experience, either shopping in the store, or picking up items ordered online. The store's employees are quite rude, unprofessional.

I purchased a White Full size bed from Lowe's, online. The bed was advertised as white and when it arrived the bed was cream. I called customer service and she told me that she could give me 5% off or I could return it with a 25% restocking fee.?? The 5% doesn't take away the fact the color is wrong. The bedroom is white not cream. The bedroom for this bed is white and now the bed looks tacky. Customer service told me that Lowe's was not responsible for what the vendor does. Really? The attitude of their customer service or lack of customer service, needs to revamped.

In late December 2021, I purchased a complete kitchen remodel for approximately $25K. It was fraught from the beginning. One of the three salespeople completely flaked out in the middle and one was both misinformed and rude. Finally, I was given a quoted price multiple times and increased my MyLowe's card to cover the $25K. Then, the final price was more, suddenly. I complained multiple times to the store and to Lowe's corporate, and finally they honored the original quote.

I placed a pickup order, I was charged/pending $10.58; the next day I see A SECOND hold/pending for the same amount. I have NEVER had a company, not Amazon, not Walmart, double charge/hold me. The stupervisor I spoke to refused to do anything to expedite the release of the hold; I contacted my bank, they said the only way to release the hold early was a letter ? From Lowe’s on their letter head, which Lowe's refused to do!!!! $10.58 is not a huge amount, BUT I need ALL my money available. There is NO a REASON for Lowe's to put TWO HOLDS on my account, especially since the ONE is already “paid”!!! If I had spent $1000, I guess that means I’d have had to wait DAYS to have the other $1000 available!

Do yourself a favor and Do Not buy an AO Smith water heater from Lowe's. The very day it was installed it continued to pop the circuit breaker. Lowe's theoretically can’t return the defective product without authorization from manufacturer. Mind you this process is not explained on the outside of the carton which would have reminded me to buy a real heater from a plumbing supply store. You only get that information once you open the carton and then it’s too late. The manufacturer wants the consumer to diagnose the problem checking voltages etc. Seriously? Never buy this product.

When our new oven was delivered, the delivery men took our anti-tip bracket, claiming it wasn’t compatible with the new oven & that the new oven didn’t need one. Once they left, we found paperwork in the oven warning against using it without an anti-tip bracket. We called Lowe's & explained the problem, only to be laughed at & our problem denied. When told again more sternly, the man transferred the call. Again we explained, again we were transferred, again we explained…. When a repair man came 3 days later, he exclaimed over what he saw, but he had not been told to bring any hardware. He scheduled with us for 2 days later but didn’t come. The store denied that we were scheduled. The manager didn’t want to hear the problem & repeatedly tried to transfer us to another department. Almost a week after the delivery, we received the bracket.

I had a vinyl privacy fence installed around my back yard and I immediately had problems I reported the problems to Lowe's installation and the guy came back out and claimed he fixed the problem but I have been having problems ever since. Now part of the fence has fallen down. They did not made the fence boards long enough to keep the fence standing up in places and the spaces between the fence where they stick a piece of plastic to fill in the fence where it does not come together, never stays in place. I have never seen such shottie and bad workmanship as I have experienced from Lowe's installing my 8000 dollar fence. Pretty soon I will have to have the whole fence taken down because it won't stay up when a hard wind blows

They came out to fix my Whirlpool icebox. They said it's the warranties no good for it was in a garage. I tried to call them and get my money back or get them replace it but they won't so I will never go back to them again. I'll be heading to Home Depot they treat

I signed a home improvement contract to have a black chain link fence installed in my back yard by Lowe’s. Lowe’s charged my card on October 23, 2021 and I received my “Installation Is Complete” notice at 6:05 AM on March 22, 2022. That’s it in a nutshell! I was reluctant to sign a construction contract for the fence installation where I paid in full upon signature. However, I had entered into a similar contract when Lowe’s installed my above the stove microwave oven without incident. But the fence contract was about ten times the cost of the microwave.

I had a horrendous experience with an online order and delivery. I would have expected a big box store to have this figured out by now. Ordered upwards of $4,000 worth of material from store 2626 Raymore, MO. They transferred to store 1623 S. Kansas City due to them not having stock. S. Kansas City store canceled a large number of materials due to them not being stocked, without any notification. Delivery date was 3/20, they were a no show. Called online customer service, they were of no help because the local store was filling the order. Called local store and was hung up on. I went to the local store and was told part of the order was canceled due to lack of stock. Instead of store-to-store shipping, they gave a list of stores in the area that had stock. Their logistical problems were transferred to their customer. Keep the 10% military discount, I am taking my business elsewhere.

Lowe's November 4 I ordered 3 hurricane replacement windows and was given an estimate of 14 weeks. The salesperson, Richard ** ignored the design of the condo community that had grids for all windows and his concept of two windows with grids and center window without grids was rejected but apparently he communicated the rejected design to the window manufacturer even though the specs were changed. The windows arrived at the store and the installer could not install because the middle window was missing grid. Instead of getting a rush shipment of two plastic grids the salesperson simply sent an email to the manufacturer and went on vacation. The manufacturer said grid delivery would be almost three weeks later on March 24. Consequently instead of 14 weeks for installation my estimate it will be 22 weeks. Salesperson fails to expedite, disclose inform, delay information and answer text messages, calls to store department salespeople go unanswered.

I had my exterior siding replaced it was a messy one. They left the left over products on my driveway. I had to call the company, to pick it up. On the same contract, I had my 2 exterior doors that need replaced since August of 2021, I pay it cash. It was just completed today March 2022. I made lots of phone calls prior to this without good outcome. And I just realized that the door handles and locks are not part of the contract. How can you buy doors without handles and locks. If it is not included, the representative should had warned me. I was very stressed on this project. I had worst experience with this company. Never again I would be connected to Lowe’s Home Improvement. How I wished I just refunded the money and find a new contractor!

Lowe’s didn’t properly process an order pickup and did not process the payment for the order. A week later, they charged me again for the same purchase. I contacted both the store and customer service and they both said they can’t and won’t do anything about it. I just have to wait for them to fall off. The duplicate charge nearly emptied the available funds in my account which has caused an important payments for homeowner’s insurance and auto insurance to be declined.

Ordered over $2000 of wood and other products for a project as a delivery. My delivery was missing over $600 of plywood. The delivery driver told me that they knew the order was wrong but loaded him up anyway. He said because he was just a contracted driver that I’d have to contact the store for my missing items. Called the store twice that day and got put on hold for 40min. Called their 1-800 customer service line on two occasions filing a claim. Had to following up the next day after the store still failed to follow up with me. Talked to the store's operational manager twice and the lumber department manager over the next week. Twice they told me they would rectify the situation and twice they failed to even follow up with me. Never got my wood. Had to file a claim with my credit card today because Lowe's has been wildly incompetent. Absolutely disgraceful. Needless to say, as a man of principle, I will never spend another dollar at Lowe's.

BUYER BEWARE: Lowe's would LITERALLY rather kill me than fix their damages to my home. In 2020 I was diagnosed with two types of cancer, because of the extreme financial hardship imposed by cancer treatment as well as the terrible nature of one of these cancers (and its horrible statistics) coupled with the added stress and hardship caused by the pandemic, we were chosen by my oncologist office to be the recipient of the Christmas charity they do every year. We were asked to give a list of things we needed, including one "big ticket" item. For our "big ticket" item, we listed a new fridge- stating that our old fridge was not only too small but doesn't seal properly. Our 'Angels' went to Lowes's and purchased a fridge for us.

I was in the store in OKC, on Memorial Rd. and was told by an employee he would page someone in the dept I was in. I waited for 15 mins and decided to call customer service from inside the store! First got Pro Desk, I told her I needed help in Plumbing, she forwarded me to Customer Service (instead of paging someone herself). I listened to elevator music for an additional 5-10 mins and then was hung up on!! I decided to leave the store and as I was leaving, the first employee I encountered must have seen the anger in my face and asked if I ever got any help. I told him nope, and I am going to Home Depot!!! As I was walking out, I heard the page for the plumbing dept. Too little-too late!!! Oh, I forgot to mention, as I was in the plumbing dept, the Appliance dept had to be paged 3 times before someone showed up to help another customer!

I had contacted Lowe's through chat to ask about the Valspar 1 coat guaranteed paint. I told them I had used the paint, but they still said to go to the store to return it. They never mentioned reaching out to the manufacturer, which in fact, would have been much easier for us since our Lowe's is 30 minutes away. When we got to the store, we got a different story. They're telling us we can't return it, and to contact the manufacturer. The customer shouldn't have to deal with the fact that the Lowe's employees are not on the same page about policies. That's the frustrating part. The fact that we explained that we had driven so far and even had screenshots of the customer service chat telling us to return the paint, should have prompted the manager to see what they could do. Instead, nothing was done.

I purchased a fridge, over the stove microwave, and a double oven from Lowe's, in 2018. After 6 months of having the fridge, it started freezing all my groceries and ruining them. They sent A&E out to repair it a total of 6 times within 6 months, to no avail. Finally, I had enough of the runaround and contacted Nikki in Customer Relations. She had the local Lowes store send me out a replacement fridge.

Lowe’s contracted out to Legacy’s Flooring who did my kitchen backsplash incorrectly. First of all, they grouted where it should have not been. Secondly their measurements were off which caused some of the tiles to not fit properly. Third, gaps between the tile and cabinets were too big and the grout left a gritty residue on my finished cabinets which is impossible to remove. FACTS: Use silicone caulk to fill the gap between any tile surface and cabinets. Caulk used to fill the gap between a tile backsplash and your cabinets will create a waterproof, flexible seal between the two surfaces. Grout will not effectively seal this gap. Not only is it messy where it comes in contact with cabinets, but it is also prone to falling out of gaps between two surfaces. If gaps are not sealed with caulk, moisture can infiltrate your walls, causing mold or destroying your backsplash.

Never EVER order anything from Lowe's, or use their services. We ordered a hot water heater on Sunday as ours had broken and we needed hot water asap. They weren't able to get out till Friday, which fine, it's a while but that wasn't the problem. But then the installer showed up alone on Friday, came inside, and said he wasn't informed there were stairs that the hot water had to go down, so he was unable to install it alone. So he left without installing the hot water. We called lowes and informed them of THEIR mistake of not asking for all the info the installer needed, and asked them to fix it, and they told us basically we were out of luck, and they couldn't come now until next Tuesday.

I ordered a refrigerator that was in stock to be delivered Friday..Called to see where they were at only to find out that THEY rescheduled for Sunday. I explained to them that was impossible due to my work schedule. So they guaranteed Sunday delivery. The lazy delivery guys walked up my driveway, took a picture of ice next to my downspout and told me the driveway is too icy and had to be cleared and salted. I reminded them that this is Michigan and I have been without a refrigerator for a week. When I went inside to call the store…, they drove off. I called and cancelled any future delivery date and returned the receipt for a full refund!! The delivery guys looked like a couple of hood rats, that are sub contracted for deliveries! I will never step foot in Lowe’s again!!

On 10/21/2021 I order carpet from the Lowe's store in Auburn, WA. It was supposed to be installed in the first of November. The second week of Nov. I called and they said it was on its way and would be at the installers within a week. I called the next week and they told me that the carpet had arrived and they just needed to confirm something with the installers by email. The last week of Nov. I called again and they told me that the carpet was in and they were still confirming things with the installers. The first week of Dec, I called and was told that the carpet had never been delivered and the manufacturer was out of stock and would not have any of that specific carpet in the near future. No company should ever lie to its customers.

We ordered and paid for a washing machine from Lowe's as they were pretty much the only company that had it available. They set up an appointment to deliver it on Jan 29th telling us that the delivery window was from 8 AM until 8 PM. I questioned the giant window since it made us sit home all day waiting, but they told me that was the only option. So we sat home all day, never hearing a word. I finally called they at 7 PM to see if they were still coming. No, they were not… after sitting home all day. They claim they tried to delivery, but they did not. No phone call, no knock on the door and we never left our house. Lowe's price was $100 more than Home Depot, but Home Depot was out of stock. Now we are praying that they deliver it on Feb 1st and we will have to take off work to be here… But I do not trust them. I wish we had another option. I will be avoiding Lowe's whenever possible.

1. Ordered clothes dryer that kept being pushed back and back. I made several calls and each time got a new later date...Now 3 months and 2 weeks from paying for it. Eventually I was able to find for them, as they were clueless, a dryer that was coming in on the ''next truck''. I asked ''is it mine?" and the answer was ''well if your name is on it it is!" I asked if I could GET my name on it and after many more phone calls and much more time, did.

We ordered a stackable washer/dryer from Lowe's on a Thursday. We made sure to include everything we needed to install the washer/dryer (installation kits, stacking kit, duct, hoses, etc). The delivery came Friday morning, but the truck did not contain a washer - only the dryer and all installation kit parts. This is when we discovered that the washer was being delivered from another store and would be delivered in a second delivery. The first delivery truck left all our parts and the dryer with us, and they hauled away our old washer/dryer in anticipation for the delivery and installation later that day. When the second team comes to deliver the washer, they inform us of the following:

A delivery order taking at least 3/4 hours for them to figure out systems to place order... Add on placed next day. Next day promised delivery did not occur as I assumed they did something when it was changed...got the runaround and finally told a clerk would call me,,,needless to say that never happened.. Cancelled the whole order and went to Home Depot where it was handled quickly and efficiently...I have been charged and certainly hope I do not have to fight to get my monies back.. What a terrible experience..never go back.

Save yourself the headache and find a local contractor. Signed a contract to have 6 windows installed less than a year ago. Four months in and two of the windows are leaking. Called the service department roughly 20 times to get a window contractor to fix my windows. Nothing. I finally find out the contractor no longer works for Lowe's.

Purchased a washer & dryer in the store because I needed to confirm they had them in stock so they could be delivered the next day. When they delivered, they only brought the washer and wanted me to schedule another day for the dryer to be delivered. It is next to impossible for me to get off work for their delivery windows. Since I needed the dryer on the day it was promised for delivery, I am trying to cancel the order but customer service keep putting me on hold and disconnecting. I am still on the phone going through their automated messages again attempting to cancel this purchase to get my money back. Very disappointed and frustrated with Lowe's customer service and feel like they provided false information to make the sale because I had told them I needed to make sure they were in stock before I would purchase from them.

On December 14, 2021 two Lowe's installation technicians arrived at our home to perform an installation of a new dryer. After approximately 5 minutes, we were advised that the universal connector purchased with the dryer would not fit our existing gas line and the technicians left without hauling away the old dryer which was paid for as well.

This is about a Lowe's window installation. This was handled completely wrong from the beginning, I'm leaving a bad review for this project from Lowe's of Elizabeth City, N.C. They fouled up the delivery time, the estimate, the incomplete measurement of 6 windows. After taking 3 months to fulfill my order, it's still not finished. Having to cut metal window frame to fit replacement.

I purchase cabinets, countertop, backsplash, tile, hardwood floors. Installation contracts signed Sept 1 and 17th. This is Christmas eve and I don't have my hardwood in my home. Countertop doesn't even have an installation date. All the dates have come and gone. I am a disabled veteran and I have lived out of one room and have to wash my dishes in the bathroom. My main complaint is two hardwood installers came and left. I have suffered emotional abuse and been lied to by all parties involved. Lowe's workers have no honor and the contractors have less. I wouldn't let them install a doorknob. They care about getting your money upfront and after that they don't give two ** about the customer.

Because of total ineptness it taking over a week, 3 scheduled visits (Dec 14th, Dec 16th & Dec 18th) to deliver the stacking kit and finish the job of stacking the dryer on top of the washer. 3 different crew has showed up without the stacking kit & given the same excuse that the warehouse did not give them the stacking kit. I went to store 1911, where I bought the washer/dryer. I spoke to a manager (John, he talked to the delivery warehouse) & they assure me that it was going to be done today Saturday Dec 18th. Guess what, the same excuse, no stacking kit to complete the job. How incompetent can a delivery company & Lowes for that matter be?

I ordered a washer online from Lowe's. It said was in stock and they had 3 in store for pick up that day. The order was finished Online around 2:30. The store was an hour away that had the product. I made it to the store about 3:20-3:30, went in and checked on the order and they said they was pulling it now and it should only be a few mins. Another hour went by then I was told they can't find the product in the store and they even said their computer shows they have 3 left in stock. Now about 30 more mins went by and they said, "See if you can find another one and we will let you know if we have it." Needless to say the only things that had was about $300-$400 more than the product I have already paid for and was not going to give them more money for a few more features.

I just bought this item at Lowe's. I like the fact that no batteries are ever needed. I somehow managed to get the unit out of sync. The instructions are clear about getting it back in sync. But when I was out of sync, I discovered that two presses on the sender would activate the chime. So, I put a label that indicates to press twice. I did that to ensure that the chime activates in case I get it out of sync again. The fact that I can plug the receiver unit into any electric outlet is a plus. I'm not having any problems hearing it anywhere in the house, except if I were down cellar, I would need to have the receiver plugged into a cellar power outlet. Also, in order to keep the speaker away from the outlet wall, I'm using a power adaptor as a standoff to allow for more audible range.

Major Problems at store: - This store only has one person in the "home decor" department, who can work the software system and create proper orders. but he has a medical condition and is on medical leave most of the time. He is absent weeks at a time, and only works a few hours per week if he is there. So, it took them 2 months to re-order some missing parts, because management was unable to do anything and didn't even bother to take my calls.

I recently renovated Bathroom, purchased 90% of materials through Lowe's. Customer service is horrible, We had an issue with 2 shower doors and I contacted Lowe's Corporate offices in an attempt to get it resolved. All get did was refer my complaint back to store manager who was the basis of my complaint! Ridiculous! I went to Home Depot to purchase remaining items to complete the renovation, I should have went to Home Depot in the first place.

Purchased a electric Samsung dryer online on 11/26/21 and it gave me a delivery date on 11/27/21. Never received a call. I finally called on the day of the expected delivery at 5:40pm. Manager said he would call be back in 10 minutes with an update. He never called. Called the next day and was bounced around from person to person and disconnected several times. They claimed I was called and a message was left. This was one of many lies I was told, and now the dryer was not available. I cancelled the order and went to the closest store and ordered it in person with a 2-day delivery. The employee said they have a lot of issues with online appliance orders/delivery date schedules. This will be the last appliance I order from Lowe's and I have been a cardholder since 2002. Customer service and communication was horrible.

Bought a washer in store. Set up a delivery time. They could not make the delivery window less than a five hour time frame. I waited five hours, made three calls to the store and when they finally came I had waited six and one half hours for the delivery. Delivery guys did not have a box cutter and asked if I had something they could use to open the box. First and last time I will buy an appliance from Lowe's. I would pay more for a company with better service. I shudder what to think will happen if I need service.

Packages NEVER make it to my door as promised. Last package is halfway up the steps to my apt blocking me from even going down. What part of 'delivery to my door' is so freaking hard to understand??? I get delivery for a reason and Lowe's blows it every time.

We ordered and paid for flooring and installation services on October 10, 2021. We were promised installation in late October. Today is November 13th and we still do not have our floors. What is most frustrating is that we have never been contacted by Lowe's regarding product delivery delays or installation changes in installation date. We have called several times and spoken with our salesperson, customer service, and the flooring department manager who made promises over and over again to at least contact us with updates, and to date, we are still unable to get information about our order. We were also promised a credit due to the poor customer service, but have yet to see that on our credit card. Our next move is to cancel our order and go with another service. We are terribly disappointed in Lowe's flooring services and will not use them again for any products or services.

Single worst staff and return policy for their substandard products they fill their shelves with. Long story short Lowe's staff and corporate office and I quote in order to meet Lowe's return window I needed to risk the lives of a pregnant woman and her unborn child in order to return this $500 defective free standing tub faucet. And yes they said I basically should have went against the national ordered lockdown during a pandemic to complete a remodel in order to install this brand new faucet and realize it was defective. So have dozens of different people in this woman's home during a lockdown because of a pandemic that is going on just to be able to have Lowe's help me. Ridiculous and Lowe's is full of sick and heartless people and should never be allowed to do business as they want you to try and murder woman and children in order for them to be able to help you.

I ordered an outside table and chairs set plus a new BBQ on Sunday. I was told it would be delivered and assembled today (11/10). I received an e-mail confirmation last night that it would be delivered between 12:00 midday and 4 pm. My stepdaughter took 4 hours PTO to wait in for it. It did not arrive. I called customer support, they could not tell me why. I then drove to the store that I ordered it from after work, they could not tell me why. They called the delivery manager of the company that they use. He did not pickup the call. They left a message asking for an explanation and that he call me. He has not bothered to. I shall be asking for a refund after work tomorrow, or reporting the matter to Amex to recover my payment and buying at Home Depot.

Called to get repair on LG washer. No problem. Washer had been leaking water apparently for a while. Mentioned water damage and was told they had coverage for this. He said he would connect me once an appointment was set up. He then did. Explained what happened and again I was told the store had insurance and was given a Case number. The repairs were completed Sept. 24, 2021. Two leaking valves. Timothy ** was who I contacted at the Owensboro Ky store. When I told him what happen, he said they were not responsible for my Plumbing, I told him my plumbing was fine, the valves were in the washer which I took photos of. I was put on hold and when he came back he said LG was responsible for factory defects. He said he would file a claim for me.

I made an online order for about $3,500. The charge was placed on my card and then within hours credited back. I got a notification from Lowe's that the payment was declined. I went back on to the order and noticed that half of the order was paid for, so I re-paid for the other half. Then yesterday Lowe's charged me AGAIN for the full amount. I am now charged twice for $3,500 and am told that it will release in a week or 2. This is totally unacceptable. I am not a rich person and having $3,500 tied up on my card has put me in a tough position. I have never worked with a worse company in my life, both in-store and online. BUYER BEWARE!

I had a carpet installed today and was very upset. Their installers didn't wear masks or have them and they used my bathroom 6 times in 2 hours. Called Lowe's and they said they would look into it. In this day no installer should behave this way. Very upset since room was torn apart. I wore my mask and then bleached after.

Lowe’s customer service does not even remotely compare to its major competitor (we all know who that is). Unfortunately, the competitor’s politics do not align with my beliefs, so I thought I would give these guys a chance. They blew it, first interaction. I will have to bite the bullet and patronize the other now. If you can’t even get something simple right the first time I deal with you, then that is not a great sign for future interactions. I ordered a gas fire pit and some rocks that go in the pit. I chose the option to have the order sent to my home. After the order was placed, I received an email telling me to pick it up at a store in San Jose, California, I live 600 miles away!

Paid almost $17,000 going on 8 months ago. 5 months later they tore up my kitchen & partially installed my new cabinets. Installers had to be watched every minute they were at our home. The minute you went into another room they installed something improperly. Now, another 3 months later my kitchen is still torn up and the job remains incomplete. What a disgraceful company! What a deluded bunch of slothful, misleading clowns!

They do not stand by their products and after dodging us for 6 months they outright lie to avoid having to honor their extended protection plan. Our fridge failed under warranty and they refused to do anything about it, despite having paid 200$ for the protection plan. Shady selfish business practices. Do not trust them.

I made an order on the 17th of September with delivery date of 10th of October. Since then, Delivery date as changed three times. I woke up to another change in delivery to date reflecting 10th of November. To say I am disappointed in Lowe's and your delivery schedule and handling is to say the least. The system is so unreliable and deceitful. Despite my two weeks ago call regarding constant changes in my delivery date, and reserved apologies tendered by the customer representative I spoke with, telling me that would be the last change in delivery date, another changes came through today. LET THE BUYERS BEWARE!!!

If you want quality work done for a good price and have everything communicated with you, don't hire Lowe's. The overall cost of a fence installation was over 4k, which should have been a red flag already. So we have our installation date set, and the contractors they hire came and said to us 'where are the materials'. Apparently lowes was supposed to drop them off. Lowes drops them off the following day and the contractors make a new appointment of the following week.

Ordered a cabinet door from Lowe’s in Delaware in May. Door was delivered to the store on Sept 14 from Shuler. Called the store and was told they did not have it. After 5 more calls to the store and an additional 5 calls to corporate customer service (total of about 6 hours phone time) was told there was nothing they could do for me. Worst customer service ever. Will never buy from them again!!!

My order was sent to an old address. I ordered paint online due to the store not stocking items. I took a screenshot of the completed order showing my current Texas address because an email did not come immediately. The next day I received the invoice and confirmation with an old Indiana address from 2 years ago. So their computer system changed the address which customer service verified happened. They saw my current Texas addresses in my account and yet any order they tried to do also showed the system changing shipping to Indiana. None will look at my proof of ordering with the correct address either.

Tub arrived broken - large item! Shipper (truck driver) indicated he couldn't take it back, must accept then contact Lowe's. Exceptionally difficult to reach anyone at Lowe's. Difficult to arrange pick up. Spent value of tub in hours to manage this. Better to buy full price at local plumbing store and have service. Similarly, when I bought an oversized ladder from Lowe's last year, went to pick up and they couldn't find it. Service counter had me wait full hour for "manager" who never showed, then never called and couldn't be reached by phone for three days. Again, service issues not worth any cost savings. And service issues are common in my experience.

Trying to update our newly bought condo we bought this subway tile from Lowe's. During day lighting the tile blends in with the other tile, which is of no fault of the installation, but at night with the lights on the tile looks like the photos. Lowe's response was they can only offer a refund if we bring every tile back undamaged. The tile is fully installed making that absurdly impossible. But don't worry, you will get a 10% discount on future tile from Lowe's where you will most likely get the same result.

As stated went to Lowe's, purchased a few months ago. 2 units, one was defective when used. Other I opened yesterday, it was used, put back in the box and sold as new to me. Neither Lowe's or Duraflame help.

Ordered Engineered Wood flooring from Lowe's Dublin. BJM Construction did the inspection and estimates. They came for installation and after taking 2 days for 2nd floor flooring, was told at the end of 3rd day that staircase nose is wrong type and they can't do staircase. Whole staircase area is a mess as carpet is removed already. I am chasing them since yesterday to find out what are they doing to get right staircase nose and when can I expect it to be installed but no update from them yet. As I write this review I am on Lowe's phone line placed on hold for flooring department and no one is there to even pick up the phone.

I ordered cabinets from Lowe’s. They are extremely disappointing due to the poor quality. Some came out of the box broken. The glazing is on some cabinets, some is missing, many have smears. The paint wipes off one cabinet.

I purchased Samsung range that was advertised with a Backsplash rebate in Nov. 2020. I was to submit the info and wait 2-4 weeks for delivery of the rebate. After many, many emails and promises, insisting that I wait 8 additional weeks after each email I submitted, it now has been ten months (10) and I have still not received it. Their communication department is deplorable and with only one exception, no emphasis or importance is placed on customer service. The company should receive a fine for false advertising. After all, it was one of the reasons that I purchased the Samsung stove.

We have had three delivery appointments and they have failed to make any of them. Three days off work and no washer. Two were no call no show. One was just a call to cancel after 8:00 PM and they didn’t know when it was going to be delivered.

Bought a Refrigerator Sept 8. Supposed to deliver in 3 days. Never did and it now 9/25, pulled the same ** 4 more times. Management did not care. Did not get back to me. Wrote 4 emails to the CEO. Same thing. He never replied. Had some flunky respond but did nothing. I am now in the process of suing them.

Placed an order online for a drawer slide on Sept 10, 2021. The delivery date was set for Sept. 20,2021. Called Lowe's on Sept.22 (2 days after the promised date) to inquire about why I did not yet received my order. Not only that I did not get any good explanation but I was put on hold for 55 mins and referred to the vendor that they buy my order from. So I called the vendor which in "Custom Service Hardware" and talked to the customer service person. His name was Caleb. Also all he said was it was already shipped and promised to e-mail me an update before the day ends. I made him aware that it is 1:15pm California time since he mention they are eastern time.

Ordered a rug online, it delayed 3 times, then it came damaged, I called and was told I'd get a follow up call the next day, and then a call in 4 days for them to drop off a new rug and take the old one, but no one ever called me, and when I had to call back they claimed no knowledge of my first call, and refused to do anything about my situation. Customer Service Rep's Manager's name was Sean. We won't be ordering from them again.

The sales person came out and gave me a quote, the fence installer showed up and that is when things went awry. The guy that came out was the brother of the fence contractor, and when I saw him outside my home I went out and asked if he was there to install my fence, the attitude started, he answered at 7AM. Which with the condescending tone I thought the answer was inappropriate. After I moved my pickup, and car to give them access the boards, and gate to enter the back yard, which is why I asked him the initial question, he entered the back yard and informed the fence may be as high as 3-5" off the ground in areas, which was strange in my opinion. We discussed that for a while and he and two other men got to work. I asked him to set the posts at 6" center off the existing fence line of the neighbors, in places it is almost a foot off the line, as I discovered after the fence was installed.

Hired Lowe's to replace a fence and paid them in full after agreeing to hire them. After more than 5 months, they never did the work and I had to ask for a refund for which they shorted us the permit fee. Hiring Lowe's did nothing but cost me over $250 with nothing to show for it. If you're looking to get a project completed, avoid Lowe's and hire someone else.

Their customer service may be worse than Comcast! I have been remodeling a house and have spent well over $30K with Lowe's so far on this project. Their delivery service is hands down the worst I've ever dealt with. To add insult to injury, whenever there is a problem with a delivery you will be spending no less than forty-five minutes on the phone and deal with two to three people that will undoubtedly drop the ball. You are supposed to get a heads up call thirty minutes before your delivery....that never happens. This last delivery (a stove) I received a text @ 12:26pm stating they were ten minutes from my house. The delivery was supposed to be between 1:00pm and 5:00pm. I told them that nobody would be at the house until 1:00pm. I asked them if they were going to drop it off after 1:00pm or if they were rescheduling. Their response was: "No sr I'm on the phone." (I didn't make a typo, this is exactly how it was sent to me.)

I purchased Blinds and Storm doors to be installed. I received the blinds, had to go to the store to let them know because customer service didn’t have a clue what department I needed to talk to. Tried for over a week to get the installation scheduled because the company Redline or whatever wouldn’t schedule and kept saying they didn’t have info even though the Lowe’s installation department contacted them several times.

I purchased a kitchen bundle online. Order # ** ...I had requested a 6/12/21 delivery date. I didn't get an option for delivery for the stove so had to pick that up myself at the store. I have a very bad back and my wife is handicapped. On 6/6/21 they delivered a damaged refrigerator without the icemaker line that wasn't going to get delivered until 6/12/21. The refrigerator was damaged so they took it back. I called and was told that it would get redelivered on 6/12/21 although it states on my account that it had been delivered on the 6th and never corrected, so I waited. I was contacted by XPO Logistics that my delivery was on its way. When it got here it was only the microwave and icemaker line. Driver said refrigerator was on another truck. I called XPO delivery service of which I was hung up on twice before I got to talk to someone and was informed that the refrigerator was no longer in stock and would have to contact the store.

I purchased a dishwasher from Lowe's, including an extended warranty. I've been trying since June to get it fixed. I have spent countless hours on the phone with Lowe's. They have promised three times that they are shipping the part needed for repair and scheduled a repairman, but the part never arrives, and I have to cancel the repair appointment. I adjust my schedule to accommodate these appointments so my time is wasted. Lowe's only response is to call warranty services AGAIN. The extended warranty I purchased was for repair or, if repair isn't possible, replace. The company they use for warranty work, A&E, deemed the dishwasher unrepairable since no part is available yet Lowe's continues giving me the run around.

Lowe’s in Bridgewater. Wanted to buy a security system. They had a tag that they said bring to the cashier. When I brought it to the cashier she left. Never came back. Finally she signal me to come over to her. She told me that she knew nothing about it and couldn’t help me. I asked if she could have somebody help me. She said no. I asked if I could talk to manager. Manager came over and told me that I’m not to ask her the question. I asked him if he could help me. He said no and I was totally wrong. I called Lowe’s complaint department explain my story to them. They showed me that somebody be calling me. This was four months ago. I still have not received a call from anybody. I feel as if I wasted my time call in a complaint department because nothing happened. I hope nobody else has a bad experience in the Bridgewater Lowe’s store. Good luck. Chuck

Lowe's delivers the roof materials on a Monday and roofer was to start on Tuesday. All materials was not delivered so the roof did not start. 3 weeks later he start and finished in 5 business days last then a week I got leaks. Call roofer. Could not get him. Called Lowe's and they put a work order in. He came out next day and put a mess of roofing cement by the chimney which stop that leak but this is a temporary repair. The other leaks he is telling me the design of the roof ain't letting the drip edge to lay flat. Still leaking and he is to be out in a couple of days and he is not sure how to fix it. Try to call the lowe's store and they pick up and hang up. Sales guy will not return calls or text.

I had over 1000 ft.² of carpet installed by Lowe’s. The seams were not done correctly and I had a large seam appear across my entire master bedroom eight months after the installation. The installation was under warranty for a year. After six months of trying to get assistance and at least four visits to my house by different inspectors, Lowes now says there’s nothing they can do despite the fact that we have areas that are missing padding, padding is bunched up in doorways, and a large seam is visible in the master bedroom and all hall doorways, Would recommend strongly against using Lowe’s flooring installation.

Just can't believe you can't even buy reputable products anymore without a review. Been shopping at Lowe's for years. Bought their house paint, Valspar, to paint my bathroom. Did the proper steps. Washed the walls and door. Let it air dry for 24 hours. Very thick paint, so one coat was fine. Took longer to spread because it was thicker, but in the end, I was OK with that. Went to take the edging tape off, and although paint was dry...came off with the tape in many spots. Tried to just do a touchup, but you can see the difference in the stop and start of the paint. Called Lowe's to talk about it. The associate I got wasn't concerned about my grievance. Thanks. Save me the effort to not buy paint there again.

Great return policy on zero turn lawnmower. We had purchased a zero turn lawnmower from Lowe’s. It was delivered on time and the delivery driver was very courteous and professional. The lawnmower ran great but we found out our hill was too steep for that particular lawnmower. They said it could be returned within 30 days no questions asked. Two are pleasant surprise. We called the next day. Said it just did not work with our terrain. They said they be back to pick it up no questions asked and a full refund. There was no charge for them to pick it back up. They made it very simple and I appreciate them standing by the return policy.

I have had the worst experiences with Lowe's over the last several months. My family will never be shopping there again... Most recently I purchased a Samsung refrigerator in the middle of April. I was given a delivery date of July 12. On July 11, I called the store when we did not hear about a delivery time. The store still did not have my refrigerator and reassured me that it would be in the store on the 12th for delivery on the 13th. I heard the basically same story the next day and every day until July 17th. Expect for Wednesday the 14th when we got a delivery time and no one ever showed up.

I had Lowe's deliver a new washer and dryer this morning. I have never had a worse experience from a delivery standpoint in my 80+ years of life. The driver from Lowe's in Clayton, NC (Richard **) was the most uncooperative, nasty, irritating, noncommunicating person I have ever dealt with. If Lowe's has this type of contractor working for them, they should not be in business. Everything I said to him, he argued about. I called the store manager to inform him of my concern and he seemed to have very little interest and never even said he was sorry for my irritation. I just wish I had read some of the delivery reviews (most all bad) before buying from them.

I had a recent visit to Lowe's in Sylva NC. I had purchased a washing machine with delivery for my home. I was told the washing machine would be at my home between 1300-1600. The washing machine did not arrive. I call Lowe's who stated it could be four more hours. No one came or ever called. I went to Lowe's where I was rudely told by an associate Mark it was the third party delivery and they had put the delivery off for two days. I replied to Mark that was not my problem. I needed the washing machine. He stated I can not help that we have already loaded the truck for the day. So basically, I was out of luck.

They failed to deliver a product and did not even let me know about it! They were supposed to deliver a fridge but they sent me the wrong delivery time. While I was waiting on the delivery all day, they showed up at a wrong time and didn't bother to call me to let me know they were here. They left and I got no update whatsoever on the delivery! I had to call and got no response as to when they can come back! Don't even bother to call their customer service number as I have been trying for days and nobody will ever pick up the phone. I just spent 2k on a product and this lack of communication and failure to deliver is unacceptable.

I order my two patios and pay for the contractor measurement and subject matter expertise back in March since I do not know how patio doors work. I got the missing leading information from the Lowe's Sale Associate, Mr. Michael **, by saying that the contract can do the framework and is only half an inch on either side of the door and can order the standard door. You shouldn't have any issues. Also, it is much cheaper than the custom door. Thus both my wife and I were excited and ordered the two standard doors. Finally, on June 30th, the door gets installed. However, there was a huge gap on the left side by ~3 inches and the right side by ~3 inches, and by the way, the vertical height is now ~4 inches short (picture attach). Thus, I stopped the installation process to clarify since that was part of the way that got explained to me.

Purchased custom Pella windows in April 2021. Took advantage of a 0% interest special and 15% off entire purchase. Receive a call that my windows would ship on July 27, 2021 and installed some time after this just in time for the annual hurricane season so we were fine with this. We made our usual winter vacation plans which include 2 grand children weddings etc. Just received a call that we will not be receiving our windows until Oct 30th, maybe to say we're disappointed is an absolute understatement, Keep in mind Lowe's was paid in full by the CC company offering this 0% rate. Their customer service rep of course apologized but could not commit to the new date which is par for the course since they've been paid in full so basically I was told, "Too bad so sad for you!"

Unbelievable. You have to see the outcome. This job is incomplete. I've talked to the manager of Lowe's, customer service also corporate office and have gotten no results. They had a company name Keller Flooring to install my tile and they never completed the job. The floor is absolutely unacceptable, gout levels are high and low crown molding was damaged while doing job. Talked to Keller manager name Alfredo. He came out and brought back same guys to remove and replace a couple pieces of tile. I was really shocked because I thought they were here to finish the job. We then spoke to Alfredo again and he gave me another date to come out but no one has showed up yet. Can somebody please help?

I need to warn others who may be thinking of hiring Lowe's Installation service. I was given a date of 6/8, then 6/28, and called today to be told, at first, it would be 8/28. I was then put on hold to be told now it is 9/3. In each step of delays, I had to be the one who called after each deadline had passed. Lowe's Installation did not even call to let me know there were delays. If you're thinking of saving a few hundred dollars vs. going with a local installer, please think again. THIS IS NOT A CUSTOM DOOR install. I could have purchased the door inside a Lowe's store and had a local installer do the job for a few hundred more dollars. Now, I am stuck until 10/24 (by contract) to cancel the install if it is not done by then.

Tried several time to order a ceiling fan and a pair of outdoor lights on my phone after responding to THEIR email. Kept telling my CC was not valid even though I use it daily. Went home and pulled up the email on my PC. Fan not listed. The chat said the item number I typed in doesn't exist. This after spending over $50k on new construction. SHAME on Lowe's!!!

In order to avoid uselessly driving to Lowe's, I always check if the product I am looking for is in stock by going either to their website or by using their app. This has proven time and again to be a waste of time, the information is often wrong - not all the time, just enough to have you waste trip time and gasoline to continue hoping. Some of the employees are helpful but almost always end up saying that you cannot trust the inventory in the system - even their internal system. In addition, at times the product is actually in the store but at a different location - someone decided to move it without updating the system. Really frustrating.

My husband and I have both Home Depot and Lowe's cards. We have a rental home that had been completely destroyed and needed to replace windows, doors, cabinets, showers, tubs lighting, etc. It has been such a daunting task. Lowe's has only made it harder for us. First, when you order multiple items in one transaction, they will still come piecemeal. I understand that because many of the items are coming from other stores. The problem is, when you receive one item, the online tracking tells you all items were received and you are unable to track the rest of your order unless you call customer service, wait an hour + to speak to someone, and they, in turn, track down that order and give you a new tracking number. Then, you're forced to repeat the cycle all over again once another item arrives.

My Trex deck was done in September - October of 2018. It was put in with no spacing, the board are curling and coming up. I paid $11600.00 to Lowe's who I believed was a reputable company. Was I wrong! They're not even willing to send professional to even look at the deck. It's been a nightmare for close to 3 years. When rains I have a pool on my deck. I've given up talking them they've offered me $2500 for what is a $9000 repair job. Do not use Lowe's there customer service is ridiculous. I'm taken them to court for not responding to the problem. Also I have a letter from Trex saying problems are due to bad installation.

Don't buy appliances from this company, I bought a microwave, refrigerator, and stove. I am been trying to talk for 5 days to deliver my refrigerator and no one responds, the microwave the store cancel. Sometimes the answer and set up the delivery and no one delivered, this is very disrespectful. Avoid this company if you don't looking for problems. Order number # ** (I been waiting since July 2).

We purchased washer and dryer from Lowe's riverview, fl. to be free installation. Bought kits we needed. Delivery set for next day. Driver calls. Says he will be there in 30 min. Make sure someone is there. 2 1/2 hrs. later he shows up to tell me they won't install because they have to lift into place and they do not lift appliances anymore. If they can't cart them into place with handcart they will not install. Told to take back then and I went to lowes to get my credit and was told it was out of their hands that the delivery company would have to issue credit and it usually take 5 to 10 days for them to do paperwork. What a rip. Home Depot you have a new customer.

LOWE'S has the worst customer service. I have ordered carpet installation on 06/12 (project ID **; store ID 2389). I checked with the person in the store on the carpet which is available and paid them with confirmation that it will be installed in a week's time. As LOWE'S has taken the money beforehand they started delaying my work. I am repeatedly following up and nothing moved till I landed in the store. As soon as I spoke to the person in the flooring department immediately it got sorted and I was booked for the next-day installation. On the day of the installation, the same thing continues. The person called me and told me that carpet has not been cut. It is a frustrating situation and would not recommend anybody to go to LOWE'S for carpet.

We replaced our original home windows with Pella Wood windows through Lowe's for $20,000. Worst decision ever. The service was awful from the start. They got the sizing wrong multiple times sending different people to measure from the people giving us the quote from the people taking our payment and promising different things, finally we got tired of trying to fix their errors and decided to live with the sizes they delivered. They did an awful install, our contractor had to fix their poor job and finish painting the windows which they were supposed to do by contract but then said they weren’t. And finally, we are now realizing they never even delivered the window screens. Just awful all around. Stay away from Lowe's windows install if you can help it. Home Depot will likely be better.

Carpet delivered 4/29 and waited for Stainmaster Berber expert to installed 5/24. Called during job as it was being installed wrong (expert?). Found out it's his first job at legacy. Told just make a note of it. Lowe's should fire Legacy for our carpet installation issues. Legacy has done everything not to take responsibility for its horrible work. Called for a week demanded someone look at this job, guy shows up 5/29 sat night 5:30 to fix said can't, need new carpet, and tack. Asked for our money back. 6/1 Legacy and Lowes ask us to look at different carpet easier to install. They wanted to send the same guy. Really....Now you're just ** with me. But then told 6/13 can't get carpet till July. Delay, delay, **. Just give us our money back.

I have been purchasing appliances from my local VA Lowe's store for almost 20 yrs. Never a problem and excellent delivery and installation service. This week I purchased a dryer and was entitled to free delivery and installation which has always included hooking up to vent, door opening change, leveling, and power on to make sure it works. I ordered from the Rocky Mount store website, telephoned the appliance dept. with questions and stopped in at the appliance dept. in the store to make sure all this would be done. Employee even said he was making a note on the delivery ticket that we needed the vent changed from back to side which they also did with the last dryer we bought from them.

Lowe's installed Pergo laminate flooring in my home and it is coming up in three different places and it hasn’t even been 5 years since it was done. They blamed it on the manufacture because they refused to repair it. I am so disappointed and I will never have them install anything else for me.

I ordered a Larson door online, and got an email when it came to Lowes for pickup, only to find once home that I only had the glass, and not 2 other packages- the handle and the frame. 30 minutes on hold with Lowes, and 2 emails, with no answer, and FOUR times in the understaffed store, 3 hours, with no one finding my packages. Called Larson- they said it was all shipped to Lowes, and a Lowes manager was going to call Larson, and then me, and I got no call. LOWES TRULY SUCKS AND THE SERVICE IS NON-EXISTENT. Will push for refund and buy the door from Home Depot.

Making things right after 9 days of waiting for our ceiling to be repaired. I want to advise you that on Monday afternoon Marco's sent out two men to repair the sheetrock damage/hole in our ceiling. The two guys did a really good job on the repair. They were not employees of Marco's but someone he contracted out to do the work. Marco's kept in contact with us about the repair and came out today to make sure we were satisfied. That meant a great deal. Thank you Marco's for making things right for my family. I will recommend and use Marco's AC & Heating Services again.

Redmond, Oregon: I started with the Installation Sales Person who is in charge of All Installation Programs that Lowe's does, more than 20 from fences, hot water tanks, solar, countertops etc. My experience with James Hardie Siding was what she picked up from the Brochure and constantly reminded how beautiful it would look. And that you had Lowes Guarantee that it would be done right. Met at Home with Sales person and Contractor which I was told had done many Hardie Sidings for Lowes. Walk site Contractor indicated what could and could not be done. He returned later to measure. Next step was to decided color, type of Siding, Shingles or Lap Board and what would be done. Decided and Sales Person would figure price.

Kobalt ratchet wrenches carry a lifetime warranty. The packaging, signage & website displays a "no hassle" exchange policy for defective tools. As stated on their website, the warranty states, "just bring in your tool and it will be exchanged, no questions asked". So at 7:30AM on June 7th 2021 I brought in my 7/16ths ratchet wrench to the Chicago store on Narragansett avenue and the store manager denied the return. I no longer had the receipt but according to the Kobalt "no hassle" policy, I didn't need one. They asked for my name, phone number and ID, which I provided. Even though this goes against Kobalt's stated "no questions asked" policy. The store manager even printed out what is shown in the computer system. It shows the correct part number but also shows that a receipt is required. This is the exact opposite of what their own website displays for the tool.

In Dec 2020, a few weeks apart, I purchased two identical 18 cu ft Top Freezer Frigidaire refrigerators from Lowe's; Model # FFTR1814TW. Within a few weeks fridge #1 had problems with the seal on the freezer door. Now the 2nd one is making loud noises. Re #1 fridge, Lowe's service dept failed in numerous attempts to resolve the issue and now they refuse to stand behind the problem. They referred us to the manufacturer. Even though the problem initially occurred within 30 days of the delivery, Lowe's nor Frigidaire will stand behind the product. Frigidaire cited they have no responsibility because the extended warranty was not purchased. THIS IS a racket!!!

No interest for a year!! CAREFUL!!! After a year if the debt has not be paid in full. They will add all the interests of that whole year, to your debt. Something, I was not aware. Yes! Consumers should know that once it's added to your account the only way to remove the interest for the year, it's to pay it in full. You will have, once you receive the shocking explanation from the rep a 30 days period to pay in full. If you can't pay it, you will pay all the interest you thought you was avoiding for that whole year. Pandemic, or unemployed won't save you. Make your own judgment about Lowe's credit card.

The online salesman in the chat specifically told us that installation was included if we select “Ship to Home.” I asked if this is true being that it’s a gas dryer and he said yes. When we received a call confirming delivery, we learned that this was not true and if purchasing a gas dryer, we are required to go in store to order a gas install. We went up to the store and the rep said they never recommend ordering online because this is a common issue. She cancelled our order and resubmitted it in store, but said that since it was Friday, she wouldn’t be able to contact the gas contractor until Monday but that she would have them expedite the install (the rest of the order was installed on Saturday). She told us to contact her by noon on Monday if we haven’t heard back from her. It’s now almost 5:00pm, we’ve called multiple times with no response.

Purchased gas grill online 5/12/21. Delivery date 5/22/21. Received 1st text message confirming delivery via Spirit Logistics 5/22/21 between 8:00 am and 12:00 pm. 2nd text message confirmed delivery between 3:30 pm and 7:30 pm. Guess what? No delivery at either confirmed times!!. Contacted Douglasville Georgia Lowe's where this grill was to be picked up for delivery 4 times trying to find out what happened to my delivery. No one could find out anything. Asked to speak with store manager. He didn't even bother to pick up phone page. So I drove to the Douglasville Georgia Lowe's for face to face conversation. Apparently Spirit Logistics delivery service didn't bother to pick up item at all!!! Morale to this story "Don't buy from lowes or if you choose to ignore advice, don't trust their delivery promises!!! Attempted to contact customer service 5/24/21 stayed on hold for over 50 minutes then phone call conveniently disconnected.

Lowe's is a great home store. They offer excellent customer service and have a great range of quality products such as flooring, tools, paint, doors, windows, shades, curtains, sinks, vanities, toilets, patio furniture, decorations, and appliances for the home; lumber, products, and hardware for those in construction, plumbing, and the electrical field or those doing home projects; and products for lawn care and gardening, including great plants, shrubs and trees, and the products to care for them. I recently bought a home and have found 99% of the needed products I needed for getting settled, making repairs and upgrades. I'd have been lost without them and would have had to spend a lot more money elsewhere. They are also conveniently located.

My husband and I purchased custom vinyl impact windows & doors from Lowe's on 4/25/2020. Our first mistake was agreeing to pay in full up front (Lowe's required). The windows & doors were ordered from Eastern Architectural Systems. We were told it would take up to 4-6 weeks. On 6/11/20 we were notified the windows were at the store & install co would contact us with apt. We were notified of delivery for 6/22/20, waited all day with no delivery. After multiple attempts to reach someone at store level to find out the status, we were finally told by Asst Mgr. that our windows were ordered incorrectly and will need to be remeasured & reordered. After a lot of back & forth, we were told the doors were at least the right size & could be put in. We were notified of delivery of doors for 6/30/20, again a no show.

I purchased a dishwasher from Lowe's and had it installed by one of their installers Simple Resolutions in Dallas, Texas. I had a dishwasher installed on 4/23 and discovered later that night that there was no insulation panel surrounding the dishwasher. I reached out to Lowe's and they said all they can do is have the installer come back out and look at it. When the installer got around to coming back out a week later on 5/3, he lied and said the dishwasher did not come with insulation. I called and spoke with the manufacturer Bosch and they confirmed that they do provide an insulation panel with all of their dishwashers. I called Lowe's again and they said they would reach out to the store that the dishwasher came from and get back with me.

Project ran over budget due to mismanagement and they were late in delivery and install and wrong items and finally due to their lack of competency of keeping an environment safe, mom fell broke her hip during their install as they left their stuff laying around. Months in hospital. Would not recommend them.

HORRIBLE..Paid for top carpet and installed they didn't even connect it to the tack board (and did not replace 30 year old tack board). We called Lowe's. They refused to fix it saying it was installed in 2019 when it was installed a year ago 2020..Their most expensive carpet and they only guarantee it for one year..Since we are really careful with the carpet we would have not known except the guy putting a new floor in our kitchen (BUTTED UP TO IT) and he showed us it was not secured down and it was old tack strip..Avoid Lowe's and really avoid their installers..Pathetic $ 8000. Later

I am horrified of the people that Lowe's has contracted out their work to. Incompetence does not even begin to explain. We paid in full for a backsplash to be installed and with each passing day there is a new reason why the team cannot do it. An estimator came to the house for I am STILL not sure what reason because when the workers showed up to start the job they were insistent on not being able to complete it due to some of the sheetrock exposing brown paper. We were told the job required "Wonderboard" going up first. Fine. Why didn't the estimator tell us this so that we would be ready before the workers came? Don't know. Could be because he admitted to us that he's "not much of a tile guy." THAT'S COMFORTING!!! We could have avoided taking a day off from work for nothing to get done. We were these materials would cost an extra $250, along with an extra $200 in labor.

Stay away!!!! If I could give zero start I would. It has been the worst experience I’ve ever gone through. We purchased flooring 3/21, countertop 3/24 and backsplash 4/28 and only thing installed has been the countertops on 5/8. Almost 2 months later!! Janette sold us the flooring and that was the ONLY, I repeat, the ONLY thing that has gone smooth. She knows what she’s doing. Cody helped us with countertops and has been a headache since the very beginning. He referred us to Lauren for the backsplash which wasn’t great either. They lack communication so much it will make you want to pull out your hair. Tom (the manager) has no knowledge in any of those departments yet we were referred to him every time we would ask for the store manager. Demo guys damaged the drywall. Which for one, we had no idea the backsplash would be demo’d.

Mold, mildew on walls, floors of showers. They used porous floor tiles on wall. Wrong countertop in 1 bath. Gaps in wall over mirror and sides of wall. Both bathrooms are in a mess. Unauthorized charges put on card by Lowe's. Interest rate highway robbery. Lowes will not fix nor settle in a reasonable manner. It's been 3 years.

I purchased an upright freezer because my old one died and I had hundreds of dollars in meat in it. The freezer was delivered and I plugged it in and it made a horrible noise and never got cold. I called and spoke to Lucas who went above and beyond getting one of the employees to use his own truck to bring me another one, I believe their names were Mike and Dereck. I want to say this was a very good ending to a bad situation.

I am completely irate with my Lowe's experience! I ordered a gazebo weeks ago and through many errors on Lowes's part I never received the gazebo. I discovered that the person in charge of our order went on maternity leave and somehow the store did not have anyone to back them up so our order got lost in the shuffle. It wasn't until we called and asked where our order was that this error was discovered.

Wow! A new week. A new Lowe's problem. Order was to be delivered today (have email) and Lowes does not have a record of it! They have charged the credit card. ALL the store managers are in a meeting and the delivery department do not answer - how's that for customer service????

Purchase a Ring doorbell from Lowe's Home Improvement on Plainfield in Michigan. Item does not work very well. Went to do a return. Ryan the store manager said they would not honor return without the receipt paid with cash. I would have settled for as a store credit. I have purchased a lot of items from the store in the past year-and-a-half. I will not purchase any other items.

I ordered a Bosch 5 burner electric glass top slide in stove in December 2020. It had a scheduled delivery of January 4, 2021. It is now April 13, 2021 and I do not have the stove. Lowe's continues to either disconnect me when I call or tell me there is nothing they can do, that it is the fault of the Vendor. I called the Vendor and they told me Lowe's had to handle it, they would not talk to me. So back to Lowe's and they tell me there is nothing they can do. All I want is a date when I'm going to get my stove. I will never buy from Lowe's again. They do not care, they do not try to help you resolve the issue.

First they took my $2,000 for a new washer and dryer. Then they failed to show on the confirmed delivery date and didn't even call to warn me. When I finally reached a human being on a Lowe's 800 number - after repeated unanswered calls to the store number and after the Lowe's website said it had no information - I was told, oops, my Lowe's store hadn't even received the merchandise I ordered two weeks before and it would be another two weeks before they could make delivery.

I purchased a 700 dishwasher online. Chose the haul away option. NOWHERE DID IT STATE THERE WAS AN INSTALLATION CHARGE. Dishwasher was delivered today. Did not take old dishwasher that we had paid for and did not install. Called and was told that installation would be 189. Have never paid for install on previous dishwasher purchase. When we called manager in the Eatontown NJ store he hung up on us. They are picking up tomorrow and we will shop somewhere else.

My online account is not showing a purchase that I did in store. Tried calling the store (Port Orchard WA) 8 times. No answer. Then I found the Customer Care phone which I tried calling. The hours are 8:30 AM - 7 PM (ET), 7 days a week. I called and the message said I was calling outside business hours (2PM) and hung up on me. Trying to get warranty work done but cannot because I can't talk to anyone!

Do not have anything installed by Lowe's. Their shoddy workmanship will make your product warranty null and void. I purchase trex and contracted Lowe's to install it. Trex Corporation informed me it was not up to code and they would not honor my lifetime warranty because of that. The deck is coming apart and uneven.

Purchased washer and dryer at Lowe's in Van Buren AR and paid extra to have them delivered and installed. The install required that I purchase new connections, (water lines, electrical plugs, flexible dryer vent hose) which I did. The installers showed up without the dryer vent hose and clamps, said they were "out of stock" for 2 weeks so we would have to use the old one off my 17 year old dryer. They put the old the old one on but broke the clamps from my old dryer so no clamps. They then tried to install the washer but the drain hose would not reach so the installer cut the clamp that was holding it to free up more hose. (I now believe he cut the hose when he cut the clamp.) They pushed the washer back into the cabinet and departed. Next day washed the first load and walked in the laundry room and found the floor totally wet.

Items with lifetime warranty. Not good after five year. If you don't have a receipt or original back they will not help at all. Had email from manufacturer saying they would help if Lowe's would send back but no box or receipt they said you're out of luck. Over the last ten year have spent well over 25,000.00. I guess I'll go to Home depot.

I purchased Pella windows at the Lowe's store in NE Philadelphia, paying over $5k plus installation. I started to notice water stains on my family room ceiling. I checked the windows and found that water was laying in the sill and leaking down between the walls. I called the Pella rep and he inspected the windows and found that the weep holes were caulked over by the Lowe's installers. I contacted Lowe's and was told the warranty on installation was for only 2 years, despite the Pella windows were guaranteed for life. Did not make any sense to me.

My husband and I bought a Samsung washer, dryer, and refrigerator back on Jan 9, 2020. This qualified us for rebate **, which was a rebate for 10% back on our appliance purchase. After submitting the initial rebate, I received a reply that we did not qualify because the appliances were not on the same order. This was because the washer and dryer were not in stock and were put on order and the refrigerator was there, so there were separate invoices, but everything was purchased together in one transaction. So, once everything was explained (though it seemed pretty self-explanatory), we were approved for the rebate and told it would take a couple of weeks to process. Then COVID happened and the works shut down. We patiently waited for the rebate, but received no updates, nothing.

My wife and I decided to have our floors redone including ripping out old hardwood and replacing with new Luxury Vinyl Plank and ripping out ceramic tile in our kitchen and replacing with new ceramic tile. The total job was about 2200 sq. ft. of materials. We found flooring that we liked at Lowe's Home Improvement at 8672 US Highway 17 Bypass South, Myrtle Beach, SC 29588 and contracted with them for the purchase and installation. Like most of us we thought a large, successful business like Lowe's would do things right. We spent nearly $14,568 for the job.

So, I ordered a $400 grill on March 18 with free assembly and free delivery on the 21st. I got a confirmation on the 20th for delivery on 21st. So, of course, no show on 21st. Had to cancel a family get together. Called corporate and the first guy told me the delivery was canceled but not why. 2nd person was great and found out it was canceled because they didn't assemble it. Also, it was rescheduled for April 4. I contacted the store on April 3 to confirm and found out that they weren't delivering on the 4th because of Easter. So not only does it apparently take 2 weeks to assemble, they'll schedule delivery on days they don't deliver. Had to cancel another get together because of that. Save your money and your anger and go literally anywhere else. No real offer of help from Lowes. They couldn't care less about their customers.

Disgusted is an understatement! Lowe's is NOT doing PELLA windows any favors by selling and installing their product. I have been working for over TWO YEARS to resolve a window installation and damage issue caused by Lowe's, sold by Store #1047 in Oaks PA. I just want my window re-installed properly, the damage to the surrounding area repaired and my money refunded for both the materials we paid for that were not used and the time I have spent holding a supposedly reputable company accountable for their work.

Ordered carpet through Lowes Wichita KS in January of 2021. Three upstairs bedrooms, hallway, and stairs. So on the scheduled date of 2-25-21 Installer and one helper from Marc's show up at 8:00, are very pleasant, and gets to work right away. They get the old carpet and padding removed from the two small bedrooms and hallway. It came time to start cutting the new carpet and they noticed that there wasn't enough, and the two rolls were different dye lots. He talked to whoever on the phone and everybody concluded it won't work. He reassured me that we would be a priority moving forward and was very apologetic. So they somehow get the carpet back in the van, pack up the tools, and they're gone. We're left with padded floors, exposed tack strips, and a living room full of three bedrooms' contents (which I am sitting amongst at the time of this writing).

Ordered a shed IN-Store on 2/15/21. Promised date of delivery on receipt was 3/12/21. No way available to track current status of order other than make phone calls. Finally was able to speak to someone from the Lowe's delivery 1-800 number who had tracked it leaving the manufacturer on 3/16/21. After that, no other information available. I call the 1-800 number on 3/30. They said it had arrived at the store on 3/29 and that we had been "notified" by robo call at 1:45pm on 3/29. NO. Then I called the local store and find that my shed is not scheduled for delivery...but for pick-up... Wrong again, as we paid for delivery to house. Of course. How are we supposed to come get a huge shed kit? This is why I shop at Home Depot.

We are contractors for a major company and do a lot of business with Lowe’s. Their service have gone down 100%. Most orders that are placed come out wrong when we pick them up and almost all deliveries are left outside on the job without any contact of when they’ll be there for us to receive. Lowe’s just leaves large orders in the yard and then they leave. It’s a shame they aren’t held accountable for their failure to do good business. Sadly enough, there is nowhere else to go other than Home Depot which is worse than Lowe’s.

Have contract on roof install through Lowe’s Nicholasville Ky specialist Trudy **. Delivered wrong color shingle. No answer phone for 4 days. Break contract. Don’t pay full price before they finish work. Sloppy job. Nail shingle without synthetic roofing felt.

Unfortunately, Lowe's does not care about their customers at all. They have rigid policies in place which apparently do not allow their poor front line leaders to make smart decisions to help retain and their keep customers satisfied. I can say this because I recently had an experience were I attempted to return 4 tension wire rolls I bought online with receipt back to the store, and not even get my money back but a store credit, but the store said "NO" because it had been 102 days, and their policy is 90 days. I wrote to their CEO Marvin Ellison to explain the situation, and ask them to reconsider their decision based on the facts the product was unused and the product type being returned (tension wire), and the fact I was not even asking for money back and just get a store credit.

Ordered November last year a glass shower door at Lowe's online, the delivery company Estes Express Fort-Myers was suppose to deliver the Door on December 9th 2020, They called me to tell that the door was broken and send it back to the manufacturer and that I had to call Lowe's! I did call Lowe's and explained the situation and the person on the phone ordered a new one for a discount price (ended up with the wrong door!!!) and charged my card. So now I paid for 2 doors!! Couple of weeks later I called Estes Express Fort-Myers, they told me that I have to call Lowe's, I called Lowe's. They told me first that Estes Express Fort-Myers never put in the claim and now they told me that the manufacturer never received the broken door!!! So gone $222.

Bought an appliance on promotional 6-month/no interest plan. Every month, I've been paying all regular charges plus a set amount so the appliance will be paid off by the end of the promotion period. Today's statement had an interest charge. Customer Service rep asked, "Did you ask to allocate your payment to cover regular charges first?" Ends up, there is this default allocation method (which is not easy to find on the payment site, and is not listed on the main payment page):

We were so excited to purchase our Gianni sink. When it came to the installation. That's when it went downhill. We received a v/m confirmation of the date and time for the installation. We took off work. However no one ever showed up. We spoke with the manager who was clueless about the whole ordeal. Again another week before our sink could be placed. The gentleman arrived about 3:30 and stayed until 8:30. They seem discombobulated and not sure how to finish up! They came back the next day to make sure the sink was sealed. However they placed the piece under the faucet when it was suppose to go under the sink. Again another week to complete the job!

We picked out and paid for hardwood flooring on 01/30/2021. Was told delivery would be on 02/05/2021. On 02/19/2021 I called them to complain. Was told that the girl (Megan) ordered the wrong stuff. Finally the correct items were purchased. Scheduled install for 03/16/2021. Got a notice, install cancelled on 03/11/2021, Rescheduled to 03/18/2021. At this point I'm ready to just cancel all of it...

I ask for help, and a guy agreed to help me!! But some lady interrupted us in the middle of me selecting some wood. The guy decides to help the lady instead. I then had to wait for him to help her. She proceeds to buy and get wood cut. While I had to wait behind her to buy and get wood cut. I had to wait in line twice, Not right!!

Went into Lowe's to order a door. Got everything figured out, went up to pay and the system would not accept my order. Took over 45 minutes to figure it out and cost me an extra $100 but by then I was too frustrated to fight. Got the door and I'm happy with it. Went in a year later to order another door and the same thing happened. My order would not go through their system. Waited an hour for them to figure it out. I'm going to go ahead and get the second door but I will never do business with them again as far as ordering anything. No one knows why this happened and it's unacceptable. They lost a good customer.

I purchased a dishwasher from Lowe's which they never delivered and didn't even have in stock. I canceled the order and they responded by putting unauthorized charges on my credit card which they refused to remove.

Ordered a refrigerator online, unit was shipped from the Clinton, MD store. The item arrived seemingly undamaged, yet after I removed the plastic film I noticed a very large dent on the left door. Contacted Lowe's who did nothing to rectify the situation, no exchange or discount or anything... Contacted Frigidaire who was more than happy to replace the dented door. Thumbs up Frigidaire for fixing Lowe's screwup!

I ordered my kitchen appliances in September 2020 and it is going on March 2021 and I still have not received anything. Customer service is a joke. I am told the same thing and get the runaround. Even said I would go to Home Depot or elsewhere and they just don't care. All I want is my appliances or give me a reason but nobody at Lowe's can provide me with that.

It is February with 2 feet of snow and Lowe's doesn’t have a single winter item! No pellets, no fire logs, no salt or shovels BUT hey plenty of summer items for anyone who needs an umbrella for a patio set during February and March snow storms! Seasonal TRY to accommodate your customers for the actual season! Bad enough you have Christmas stuff out after 4th of July, but actual necessities are what consumers NEED!!!!

The LG oven never functions properly. If I need it set for 400 degrees I might get 350. If I set it for 425 I might get 360. It is inconsistent and the rest of my dinner is ready and the meat in the oven is not. Dinner is now ruined as everything is done and cold now. This LG came highly recommended but I would not ever buy another one. I find Samsung much more reliable. I wasted a great deal of money of this piece of junk and hate cooking anything on it. My problem is not with the store I bought it from but with whoever said this was a great product. The manufacturer needs to address this because it's a major problem.

Had all my windows and doors replaced. Installer was a nice guy, but his work was subpar. Triple pain windows leak cold air around the edges, and doors have gaps in seals. Front door looked amazing but is already pealing stain. Pay the extra money and have a professional install your windows and doors!

We purchased a washer from Lowe’s in Arnold Mo. It was delivered on 2/19/21. The installers knowingly hooked up a broken hot water line, they made sure they didn’t turn water back on before they left. When wife turned hot water on it spewed water everywhere. They installed at 8:30 AM, wife was on phone from at least until 5:15 PM getting run around from installation contractors and Lowe’s. Lowe’s Corporate Office good rid of their in store installers and now uses contractors. Contractor they used for our installation were inept and the representative from the contractor was extremely rude. It is now 5:35 PM and we are still waiting to get this resolved. Lowe’s in Arnold points out that these are contractors. I point out that is not our problem we paid Lowe’s, they arrived in a Lowe’s truck and since Lowe’s hired them it is Lowe’s problem not ours.

I bought a shower door and a Vanity set from Lowes and the delivery date kept on changing from one week to another. When you call customer service they cannot give you any information because it is coming from a vendor and the vendor doesn't answer the phone. You call the store where your cargo is suppose to be deliver to before your actual delivery and they never answer the phone. I had to extend my project for two more weeks and paid more so the contractor can finished. Don't buy from LOWE'S unless it is something from the store. I will never buy from them again and you should do the save to save yourself a lot of trouble.

Our experience with Lowe's in getting our kitchen renovated was horrible. Lowe's repeatedly ordered/delivered the wrong material resulting in many 3-4 week delays. The subcontractor was understaffed, many times only sending a single person to work on the kitchen. Requests for help from Lowe’s were ignored, the most repeated answer being “I don’t know anything about that”. And when we tried to return unused or wrong material they were repeatedly uncooperative. All in all a terrible 9+ month experience, will not be using them again. Home Depot here we come.

DON'T BUY FROM LOWE'S AND DO NOT PURCHASE APPLIANCES OR EXTENDED POLICIES FROM THESE PEOPLE. Their policy States: It’s not just a protection plan. It’s total peace of mind. When purchasing new products, you want to know they’re going to last well beyond the limited manufacturer’s warranty. Our plans are simple and comprehensive. No deductibles or extra fees are included. Coverage can be transferred to a new owner at any time. Your wallet and product are protected from day one. BALONEY.

I would give both companies negative stars if I could. I purchased a Frigidaire refrigerator in November of 2020. In January of 2021 the freezer stopped working. I called Lowe’s. They told me that because I didn’t buy the extended warranty there was nothing they can do. I called Frigidaire (worst customer service ever provided by the rep named Sherry). They sent a tech out and I was told it was a compressor. The tech fixed it and I thought all was well. I was very wrong. That same night the freezer and refrigerator part stopped working. I had to throw away four bags of rotting meat and veggies.

We ordered a washing machine on January 18th with a confirmed delivery date of January 25th. The associate confirmed that the machine was in the warehouse. Last night, I received a phone call and text from the company verifying that our order would be delivered between 6 and 10 pm. This morning the warehouse said they had forgot to put my machine on the truck and the earliest date we could expect delivery was Thursday. After discussions with the warehouse, customer service agent and sales associate, the order was cancelled. Friends said they had similar issues with Lowes; we had a confirmed delivery date which is not negotiable.

I bought water heater including installation from Lowe's. Lowe's installer came and installed the water heater. After installation, the water heater is working but the two toilets stop working (unable to flush). I asked the installer to come back to fix the toilets, but they insisted this is caused by pre-existing conditions in the house and refused to fix the problem. I am not having toilets for 3 weeks since the water heater installation. The toilets are working properly before the water heater installation and was broken after that, it is a common sense that this is not a pre-existing condition, it is related to unprofessional installation and Lowe's is responsible to fix it.

These junk sellers do not honor purchased warranties! All within parameters of service agreement/ They send out 3rd rate repair companies and never complete the job// Don't ever buy an appliance from this store! Phone reps are incompetent and you will regret giving Lowe's your money.

It was awful of cashier with Steven. I do visit this store but today it was awful. I was paying through coins. I was bringing in paper rolls. They would open and count them. Today he refused to accept it.!