Lowe's Home Improvement Reviews

Lowe's Prescott Arizona has the worst customer service and poor management. The lack of service and product knowledge at this location is just baffling. Bought and paid for a Pit Boss dual smoker/grill, and it never arrived. It was never ordered, even though we received a call the day before it was to be delivered. The product was never ordered. Three hours of wasted time tracing our order, only to be lied to.

Purchased a deck for $14,500 back in August from the store on Capitol in Raleigh. Tried to deliver materials before we ever got a permit. Fast forward to November 6 and materials are delivered. Now the nightmare begins. Half of the materials are missing so deck is postponed. At this point November 17 still have no idea where or when I will see materials. According to a store manager the materials have been at the store. Once they get ALL your money UPFRONT, they treat the consumer like crap and can do anything they want. Can't get a refund because of a contract that they are not doing right by and they don't like giving that size refund. Every department will tell you something different. Don't trust them at all but they have my money and won't give it back. So where is the consumer protection. Think twice before dealing with them.

I had a dishwasher installed in April. Discovered a leak in the sink base cabinet because the plumber Lowe's hired for the installation had not tightened the supply line to the dishwasher at the shutoff. I am still dealing with this situation. All I get is jacked around by the install department and the claims department. The free delivery and installation they offered is not worth it!!! They have taken the high of buying our brand new retirement dream house to a LOW! A brand new cabinet is now moldy and warped by the leak.

I went through Lowe's to order a replacement door for my current sliding doors that are horrible at keeping the cold out. The order began in June 2023. With several delays from the "supplier", the door finally arrived 11/16/23 after it was shipped to the wrong location with no answer as to why. Now, the installation date is set for January 2024! The doors were to be replaced before winter to prevent the cold from entering the house. This was not the 6-8 week process they promised. I hope the installation contractor does a better job.

I have had a problem with toxic odors emanating from the carpet that was installed by Lowe's. I initially blamed the installers. I have spoken to an expert in home air quality and he thinks it might be the carpet that has the odor, that possibly Monsanto has changed how they place the backing on the carpet. Whatever is causing the odor, I have learned that I have to research products that I am bringing into my home. It took a while but Lowe's has agreed to remove the carpet and give me a refund. It seems ridiculous to me that they are charging me $150 to remove the carpet, after all we've been through trying to get this matter resolved.

I would give zero stars if I was allowed; however, this site requires at least a 1 star. With that said, BUYER BEWARE when purchasing large appliance orders (or anything else) from Lowes. We have been a customer of Lowes for more than 25+ years (spent well over $75K in that timeframe) and have never experienced the total lack of customer service as we have on a recent Special Order (SOS Sale as Lowe's calls it.)

I see a lot of reviews out there but what I don't see are any Lowes response. Just as I'm experiencing with my recent purchase and damage to my property. I was promised a gift card to replace the damaged property by the subcontracted delivery company. I have spoken to Lowes Delivery customer service multiple times. Finally got someone who gave me their direct contact but unfortunately it appears that their hands are tied. I have gone as far as emailing the CEO, Marvin Ellison.

How Lowe's Stole $6.24 from my gift card balance on 11.14.23 - I placed an online order today for $6.24, paid with gift card. The order was canceled by Lowe's without my knowledge. I ended up going to the store and paying again with same gift card for the same item again paying $6.24. I found out the $6.24 I paid originally is missing from my gift card balance.

Went to Lowe's for roofing and siding installation because they offered 10 year financing and because they had a familiar name and home base and offered a warranty. I was skeptical of using smaller companies that are around one day and gone the next. They sent someone to my home for a condition review before giving me a cost estimate. They gave me a satisfying price for both jobs (for a major retailer vs a cheaper local construction team). I signed the contracts and my materials were ordered. The first red flag of trouble was when I got an email stating my materials had been delivered, followed by a call to schedule the install. The issue was that I was called on a Saturday afternoon for a Monday install. That gives me no time to make arrangements with my job, which I need to pay for the project. I told them that was not enough notice and I would need to reschedule.

Purchased this refrigerator late February- early March, 2023. I did not need a new fridge. Just was updating my kitchen and thought new appliances would add the additional touch. Since delivered I noticed the packing plastic material that is hanging out of every Crack and crevices where parts meet. Yes, it's annoying because it's almost built into the unit and pulling each piece of plastic out little by little but not a deal breaker. About few a month later the doors didn't align and wasn't closing properly. So I made a service call. They came out. Made the proper alignment. All was good.

9 years ago, we paid our local Lowe's to renovate our bathroom. We purchased a cultured marble tub surround and high quality tub for big bucks. Last week, I slipped and fell and put my knee right through the side of the tub. Turns out, it was made of cardboard and a thin layer of fiberglass. When pulling out the tub, we discovered that the surround was actually plastic.

We paid Lowe's in full to provide and install siding on our house. On Aug. 4th, 2023 Lowe's removed the siding from our house and never returned to install the siding. Our house has been left exposed for 3 months now. Lowe's has informed us that the only way they will refund our money is if we destroy all photos of our house and sign a nondisclosure agreement to not tell anyone what they have done to us. Not even sure it is legal, I wonder how many other people they do this to seems very unethical.

Lowe's touts 10% off for veterans. **. I went to buy Paslode nail gun. Paslode Corp reduced price to $329.00. At checkout, I was denied the 10% because they said it was on sale. Not on sale, it was price reduction from Paslode. I went to home Depot, same price, and got the 10% off for veterans. Now, I bought $2,454.00 in lumber from home Depot instead of Lowe's, plus going to buy zero turn mower at about $3700.00 next spring. Lowes refusal to save me $33.00 has cost them $6,154.00 in sales. If this is how LOWE'S treats veterans, this how a veteran treats you!

I have never in my life had a worse home installation experience nor customer service experience. We ordered windows for the entire house in September of 2022 from a Lowe's representative. We spent roughly $19,000. The first installation started in January of 2023 and while only slotted for a 2-day job, it ended up being 3. The installation team provided by Trinity showed up the first day REEKING of **. The team did a horrific job of installing and trim work. I had them redo at least 8 of the 13 windows four times. FOUR TIMES because apparently they don’t know how to cut, measure or level anything. They also did not replace rotten wood on 2 of the windows that I was assured by the Lowe's representative that they would. Furthermore, they damaged existing exterior trim (that they had no intention of replacing) on every single window.

In mid-June of this year, I went to the Lowe’s store No. 1694 on Lenox Ave. in Jacksonville to get a quote for a fence around my property. They came out and quoted $11,600.00 for the job. I accepted the quote, and received a contract which stated that Seacoast Fence would be installing the fence. Upon the arrival for the job, I later learned that it was being installed by Amazing 8 Fence Co. The installation was terrible, and six days after the installation three of the panels fell over.

3 days ago I purchased the large 560 ounce of paint (returned item) for 100.00. I went to use it to paint the exterior of my home. The paint was water thin and wouldn’t even show on the brush. I loaded it up and went to Lowe’s to get a replacement or refund. To my shock I was refused any help. Not even store credit. I left the watered down paint sitting there and told them to keep the junk. If this is how Lowe’s treated their customers then they just lost a long time customer and I will be telling all my friends and family about the awful service I received from Lowe’s and how they robbed me out of 108.00.

80 percent of install correct. They asked me if I had brackets to hold counter top up. I said no and they said estimator should have told me. They placed two temporary support sticks. I called customer support and they told me to get my own contractors to install even though they would have installed it if I had the brackets. Thus, I did ask for an incomplete project and that's what they gave me. I would be very hesitant on going with Lowe's and especially sub contractors. Good luck on your next project.

I've spent a lot of $$$ at Lowe's in the last couple decades. NO MORE! I hope this $25 they just 'saved' on the switch worth thousands Lowe's just lost as I'll be taking my business elsewhere....for good!

I bought a combo Craftsman cordless blower and weed eater. It only came with One 2.0 rechargeable battery, so I bought a 4.0 one a few weeks later. The 2.0 lasts maybe 20 minutes, the 4.0 lasts the same. It's not worth buying. I'm so disappointed in the Craftsman brand because it bears their name. I'm embarrassed and upset that Lowe's sells such a worthless product. I will never buy any Craftsman products or buy ANY cordless tools from Lowe's. Do not buy Craftsman cordless from Lowe's or ANYWHERE!!

We wanted to install an aluminum fence around our small urban property. This consists of approximately 80' of fencing and a decorative gate. The Lowe's guy came out in April and measured it up. I picked the material, paid for it, and am still paying it down, but the project is not done. It was to be done by June. It is now going into November and I have a half fence around my yard, damaged material still laying in my driveway, pallets they won't take away, concrete piles I had to break up myself. It has been a nightmare of a project. It is almost a clown show. I asked, and asked to have the broken material taken away. They send a guy who takes a quarter of it, and leaves pallets laying around in my property.

Please do yourself a favor and DO NOT BUY ANYTHING from Lowe's. I purchased a dryer from Lowe's on 10/11/23. They had comparable prices to Best Buy and Home Depot but they could deliver on 10/12/23. After waiting all day with a delivery window of 1-5pm and after calling 2 times and being told there were no delays, it finally arrived at 5:18pm. The installers removed my dryer and ripped the tubing out of my wall. They brought the new dryer in and proceeded to tell me they couldn't install it since they ripped the tubing out of the wall and they are not allowed to screw anything back in. I asked how I was suppose to get it installed and they did not know and left. I called customer service and a representative would call me on Friday. I received the call and I explained the situation.

K&R Deliveries was subcontracted through Lowe’s to deliver our fridge. I have pictures showing there was room to remove the old fridge. The fridge is currently sitting halfway through the living room just 10’ from the door. The driver claimed to us it wouldn’t fit past the table. I have pictures of it clearly fitting. The driver said he was going outside to call dispatch and started driving off in the truck. To me it’s stolen goods of our new fridge. It’s paid for and is currently in possession of the delivery driver. As a 145 lb female I can get the old fridge out. Why couldn’t two grown men? Too lazy to do their job? He told me I was aggressive because I said I have pictures and would send them to Lowe’s. I take that as him threatening me as he told us now we’ll never know when the fridge gets delivered.

Sadly after more than 1 year and almost 5 months, I have received the "final" on my generator installation. The installer and customer service dropped the ball through the entire process and on it took an e-mail to the President of Lowes to get results. Purchasing a "Generac" generator from Lowes has been an agonizing experience, one I would not recommend to anyone. Just recounting all that has happened which I have well documented would make anyone "run away" from Lowes for the purchase of any product that needed any installation. I have been making payments on this product since May of 2022, never having the use of the product until almost October of 2023 (more than one year and 5 months later)! I bought something that I cannot use! This product was high on my agenda when I first met with sales staff sometime in April of 2022. This whole entire process was just a disaster, and for someone in their 70's, a horrendous experience.

I bought a new dishwasher last week. It was delivered Friday 10/13 around 4pm. Over the weekend I set it up, to find it would not work and was running an error code. After a bit of troubleshooting, the error code states there is an issue with the motherboard on the unit. I called lowes.com at 8:30am on Monday 10/16 to report the issue and ask to exchange the unit for one that functions. I was told I should have called during the weekend since their 48 hour policy for returns is not business hours.

I picked up the wrong 40 pound containers of paver sand. I returned them and picked up the correct color. I was told to go to customer service because the difference was $.45. So I picked up the correct color so I didn’t have to make two trips with 120 pounds of sand. The return desk instead of thanking me for not having a bunch of old women having to pick them up said, "I didn’t see you return them." Fact, the time stamp on the receipt would have made it impossible for me to buy four, put them in my car then run back and pick up four more. Additionally because I done with Lowe's employees treating us like criminals said, "Check your security tape." She didn’t like that and then said, "Well it’s our policy." I don’t work for Lowe’s, and I’ll also not return, so does your policy mean when a customer does you a favor you treat them like this?

The new windows were delivered and installed Oct 3. They had the wrong color and hardware, but were installed anyways until the new inserts and handles were received. I have yet to receive new hardware, I have yet to receive any refund or credit. The job is still not complete as of Oct 14, 2023. The lack of communications from Lowe’s corporate, Lowe’s investor relations, Lowe’s store in Boardman is unacceptable.

Purchased countertops and installation service because we were told we could put a down payment, and, once the installation was completed, pay the balance. LIES. Fabricator would not process our work order until full payment was made, which we were not made aware of until SIX weeks later. Lowes response was "YOU have to deal with the fabricator and installer...There is nothing we can do." Then WHY did we pay Lowes??? Avoid Lowe installation services and go directly to contractors.

Dishwasher started smelling like burnt and died completely. Company sent did not show up. When I called again, a new company was booked. Their technician rescheduled the first time. When he finally came, he did not even connect the dishwasher to power to verify the panel burned out. He pulled it out and determined he needed to change the pump. (Nothing to do with the unit not turning on anymore).

Purchased washer, dryer and fridge. Delivery 3 hours late, no call, no text. They try to deliver and install a visually defective dryer. I refuse the entire delivery when I go to turn off the water and the delivery guy informs me it is under the sewer manhole (it's not). They hauled the old dryer and said would have the delivery rescheduled for next day. Not the case. When I call to reschedule they say tell me they have to wait 24 hours to reschedule. 24 hours later no call back so when we call to reschedule, we get attitude from every single person. 3 days later they are to come between 8 and noon. Get a call at 1030 from the delivery guy, he has the dryer and nothing else, so he can't deliver. Gotta wait another 24 to not receive a call to reschedule again. Worst experience and their customer care is even worse.

Lowe's does not fulfill its commitment to elderly couple. After ordering Countertops and Lowe's comfiting to installing the sink they received from Lowe's, now they are saying they cannot install it. Buyer BEWARE...regardless of how much they throw Ad Money around, they did not in this case and in many others, as noted online fulfill their commitment to the customer and the service they advertise.

We have employed Lowe's installation for fencing. They used a local contractor called T&T Contracting. The contractors left the job midway, saying that there were boulders underneath. The total fence length was 233 ft, and the contractors only completed 123 and left the remaining 110 ft unfinished. Lowe's installation support team is a joke, and they would try to postpone resolving the issue and listen to contractors only. Long story short, Lowe's took all the money upfront and did not pay us back. DO NOT USE THEM.

Spent over 1600 on a washer & dryer that was delivered. Never received my 3 prong pig tail but charged for it. So I went to store for a refund and was told they couldn't refund me. The warehouse needed to refund me. Had me drive to their store the following day promising a refund and again sent home. The price of gas is ridiculous and they have me wasting gas to get a refund they keep refusing to give me. Sent delivery people on drugs to my house. I will never shop at Lowe's again. They lost a valued customer. The only thing is I'm stuck with a 3 yr warranty through them and once that's up there will be absolutely no communication with them after that. I will shop home depot and ace hardware etc. But Lowe's is the absolute worst home improvement store. Beware they will rip you off with no remorse.

Lowe's is finished. I can't find anyone that speaks English and doesn't smell. Self check out won't take cash. I am done with Lowe's for good. Items that should be in their proper place were not, couldn't find anything other than tape. I rung it up and left it at self check out since they don't take cash.

I purchased a 3000 dollar Craftsman lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON!

I have had my washing machine from Lowe's just over a year and now it is leaking all over the floor. They will not warranty this defective appliance but told me I could file a complaint with the Attorney General. Worst customer service ever. They do not stand behind their products.

They have you sign a contract that I will pay someone 125 to measure for installation. They do not tell you that they do not know when they will install even after a month goes by. I have called 5 times before I was told that they do not know how long and I am not getting reimbursed. I called 4 times to speak to managers. They never call back. I will never purchase anything ever from them.

We've spent over 25k at Lowe's, 17k in Kitchen Appliances. We ordered with the understanding that it would be installed by a certain date, 45 days out. Certainly, plenty of time. Then I get a call one week before the install agreement stating they can't guarantee that. When we first ordered it, they had no problem with the install deadline, but now they do ... Of course they already have payment in full so they care less! They pretty much lied to us saying the install deadline wouldn't be a problem. Our deadline is very important to us, their customers are not important to them.

I recently paid $40 at Lowe's in Huntington Beach for oven and cooktop installation assessment which include the measurements and cost estimates for the installation. Lowe's serviceman came to my home to make the measurement but refused to provide the results to me, saying that he will report to the store and the store will communicate with me regarding the installation costs. I received the call from the store a few days later with the installation costs of a bout 50% of the cost of the appliances, citing that significant modification will be needed to accommodate the appliance.

Bought dishwasher, delivery and install + 5 year extended warranty. Install showed up week later left in kitchen floor, with box severely damaged on both and top corners. They would not install because my water cutoff was stuck. I told them I could unstick it, and did before they left but still refused install. I got help from other installer that had no trouble installing and the dishwasher worked fine 10 months. G Stopped working. Got error code. Called Lowe’s, sent me to manufacturer. They sent repair technician, said they would do nothing because it showed signs of being dropped. Went backed to Lowe’s and they have refused any help, as well as 5 yr warranty company because it had damage. They said it was our fault because we didn’t let them know about damage. So now stuck with $600 dishwasher (Midea), and every company involved has refused to do anything even though the only company I paid money to was Lowes.

Couple of weeks ago I had purchased a washer and dryer from my local Lowe’s. I had went ahead and agreed to the delivery/installation offer since I’m usually at work all day long and wouldn’t have the time to set up everything when I get home and also coming home to a washer/dryer ready to go sounded nice. Purchase and setup date for delivery/installation went perfectly fine in store. Fast forward to next week, they called me the morning of to inform me they were 30 minutes away. I was at work but my girlfriend and her sister were home to let them in to set up. My girlfriend had called me a couple hours later after they had left to inform me that washer had been installed fine but they had told her that the dryer is not going to fit and can’t install it. Before I had purchased them I measured them both in person and the dimensions online so I knew for sure I had a couple inches of wiggle and for sure knew it would fit.

Impossible to call store and get help! 300 rings and no answer in depts. Transferred to Dept and put on hold for close to two hours! Promised install of ovens. Rescheduled three times. No call, no show. Now decided they aren’t installing. Delivery scheduled last Saturday and waited all day. No delivery. Finally manager rescheduled for today. No call-no delivery! I am so disgusted w/ this company I could scream. I will never buy anything at their store again! I have spent Thousands of dollars there over the years; but I have had enough.

Purchased dishwasher. Two weeks for install. Delivered dishwasher, was damaged. Two weeks for replacement. No call, no show. Claim it was not on schedule. This was a lie. Re-schedule. No call no show. Said will check and call in two days. Canceled order. Home depot, ordered, installed in 6 days (on a Saturday).

In July 2022, I purchased $11K of LVP flooring/installation services through Lowe's. I have never experienced such incompetence, disrespect, & poor workmanship as I have over the last 14 months. My flooring was installed in Aug 2022 and immediately the install was full of issues -gapping/bowing in the LVP; issues with trim/transitions; failure to follow manufacturer install specs. The Lowe's installer came to my house 6 times to perform repairs the following 9 months and eventually determined a full room needed to be replaced. Unfortunately, the replaced flooring did not match the original flooring, so I had 2 different flooring tints/textures. After the repairs, issues continued including more gapping and Lowe's claimed it was a manufacturer defect. Mohawk (manufacturer) hired an inspector who determined the issues were the result of install defects.

Horrible experience, I placed an order paid in full on July 2. It’s now mid September and I still have not been scheduled for the installation. Do not sign up for this service!!! Horrible interactions on the phone, shortage of staff and no call backs. Absolutely terrible.

Purchased windows at Lowe's and used their installation team to do the work and did financing with Lowe's. They included a separate fee for scaffolding to do windows on a single story home and they added a $1,000.00 fee for said scaffolding but their installation team came and did my windows with a ladder. No scaffolding at all and when I contacted them to credit my account back for this charge they told me that the installation team has the right to use the equipment of their choosing and keep the money for themselves. This is fraud. Completely unbelievable. I couldn’t believe what they said charge for equipment and not use it and then keep the money for them selfs. Scammers and thieves. Unreal.

Subbed my work out to Angi who rescheduled for weeks and then cancelled. I had to find another installer to do this work. Incompetent beyond belief and doesn't seem to understand that this is a problem or care.

We paid for installation of a new washer and dryer. The installation was improperly done by the outsourced provider Lowe's uses and they refuse any further help. Brand new dryer won't work and I'm stuck!

I am a long time customer, spending tens of thousands of dollars at Lowe's in the past but getting no help with my present situation. We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims. So, I contacted the manufacturer (Shaw), sending pictures, dates of purchase, etc. I called at least 5 times and spoke to different people each time who promised to do something (get an adjuster out, make it priority, etc) but after the phone call was over they ghosted me. Finally, a couple months ago, Shaw said they needed a form from the local Lowes store. I would have been saved all this had Lowes helped me back in Nov 2022.

Bought new cabinets, countertop and all new appliances last year. Cabinets all came in with damage, they replaced them 2, 3 and 4 times trying to get them right, they finally said there was nothing they could do. We had the manager and the cabinet rep at our house twice. I made them take back all the extra cabinets and drawer fronts they sent which were bad. Then our countertop came in the wrong color, so that had to be re-ordered. Then after a few weeks, the countertop cracked in two places, which they have yet to fix.

I have been a long-time customer of Lowe's and am a retired service member. Until 2019 we have always had excellent service and product experience even if there were problems and few of those. Beginning during the pandemic we noticed a fall off of service quality but few businesses did not. This year we began to renovate a residence and a rental. In one situation a delivery of two toilets arrived, one of the boxes was in good shape and the other appeared as if it had been dropped as the box handle areas were torn.

You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen. Last Saturday they came to pick up a stove, I said, "I don't have any stove to return, please contact your manager." 3 days later, they called me to inform me about a delivery, I said that I was not expecting any delivery and I was at work. Regardless they came into my house, and my teen boy opened the door and said: "No, we don’t need a stove here, we have one." The delivery said, "Let me review your stove to see if it is installed appropriately." My boy let him in, and he went into my kitchen, he moved my appliance and took pictures. You came to my house regardless, I said no. You interact with a minor and take photos in my kitchen.

On July 17th Lowe's at Rim sold me a gallon of paint after mixing the lady that mixed it did not secure the lid. It turned over in back of car and spilled all of it. After replacing all the carpet and mats at a cost of $2,917 took them the bill, as they requested, but they did not pay it. They gave it to their insurance co. who would not even return my calls. Be careful with Lowe's they do not stand behind their mistakes and they are not on your side.

Bought a new refrigerator and ice maker on 8/14/2023. Ice maker hasn’t work since day one. Multiple deliveries still not resolved and was hung up on by a rep. Name is Zyan. I will never shop at Lowe’s or use credit card but someone named Steven was very helpful.

Bought all 4 new appliances, first range never worked...finally found a pinched wire. Then my refrigerator had water everywhere. No water or ice all summer. Now my meal is sometimes curdled from being too warm and sometimes it's frozen!!!! Long story cut short, I just want a new Working refrigerator!!!! I GIVE UP. CAN ANYONE HELP ME?

Ordered a pool fence / estimate from my local store, Newport, TN. for my new pool. Days later a rep. calls and sets up meeting at home. Sales rep. (Tyler) arrives and to my surprise I find out he is from another store, Greeneville, TN. in the next county. We make the deal June 6th, 2022, and I'm told I should have my pool fence up around mid-August. August comes around and no fencing material to be found, they lost it. I'm told it was delivered to another residence and they are working on fixing the problem, so I'm thinking and state "why not go there and pick it up and deliver it to my home" simple right, NO we are dealing with Lowe's remember. Days later installer calls to set up installation, so now I have to tell them I have no material. Installer now puts me at the back of the list again.

Horrible service and untrustworthy. I bought a washing machine/ dryer for my business. The sales guy said our purchase would come with free haul away of our previous appliances. When the delivery guy showed up days later he stated that haul away of our previous appliances was not on the receipt so they would not haul it away. My husband informed him that we discussed and it reluctantly they hauled them away. They ran our new appliances for us and then left.

Whatever you do, DO NOT USE THEIR DELIVERY SERVICE. I cannot emphasize this enough. Everything about it is just wrong. I'll try to keep this as short as possible. My delivery was scheduled for the exact time on the exact day I needed it to happen, and I paid to make it exactly what I needed, when I needed it. But, with no warning, the truck showed up an hour and a half early (and for the first time in history, sooner was NOT better). Now, long story short, they attempted to do their jobs without clearance yet to do so, and some damage occurred as a result.

Lowe's sold me a refrigerator that was not working and then gave me the runaround. Mike (appliance manager) told me why didn’t I make sure the refrigerator worked before putting in it. I asked him why didn’t he verified it worked before selling it to me. I called back to let them know the insurance would not cover the food loss like they said it would. To say the least, they treated me as if I were the problem. I will never set foot in that Lowe's again! Poor customer service and management. The managers were not sympathetic at all and seemed frustrated.

I looked up the ceiling tile and cross Ts I needed for my home improvement project and was ok with the pricing of $2.10 per T and $0.65 per sq ft for the tile. My fault, but I didn't do the math or I would've realized they were gouging me. They charged me $1,154.70 (plus an $84 delivery I wasn't expecting) and $86.71 in tax for a total of $1,325.41 which should've been $1,42.40 plus tax. Several chats, attempted chats, and one very long wait and wasted phone call later, I was basically told that I am a liar though not in those words. Expensive lesson learned .... Never buy from these crooks!

Lowe's sold me a Midea fridge a year ago and already it's malfunctioning and NO ONE WILL WORK ON MIDEA REFRIGERATORS!?? Jean at the store appliance Mgr told me "Find A Handy Man." ???? I still owe many payments??? Gee, do you think I'm gonna still make payments!!!?

I had LOWE'S install hardwood flooring in my condo. They use a company called Service Pros. I purchased the install back in April 2023. Since then I have had three different installers come out and do a portion of the install. It took until July to do the quarter round. That installer botched the job. He didn’t even nail it down just used a hot glue gun. It was a half ** job he did so I complained the next day. It is now the end of August 2023 and I cannot get this fixed. Lowe’s is an absolute nightmare to deal with. Every time I have called I get a different person who I have to explain everything over and over again and still nothing is done. They claim a 10 year warranty on their work. Now I have to sue in small claims court or something. DO NOT BUY LOWE'S INSTALLATION SERVICE!! The materials are okay. It’s just this Service Pros outfit is sleazy at best.

It has been 18 months since Lowe’s Home “Improvement” (Brody Ln in Austin, Tx) ruined my kitchen hardwood floors delivering a stove/oven to my home. 18 months since they instructed me to replace it and they would reimburse me. 18 months since I paid for the floor replacement. 18 months of getting the run around from the store, and corporate customer service. 18 months of ignoring me and then cancelling my claims. 2 months since I sent a demand letter via certified mail. No response. Small claims court is next. BEWARE of Lowe’s unethical practices and purchase somewhere else… anywhere else!

So I pay my credit card bill on time and in full every month, good right? Apparently with Lowe's if you have bad credit they have the right to not only reduce your store credit but also close your account even if you have never been late and the reason for your bad credit is because you are in a deferment arrangement with another company through no fault of your own but that companies. The problem I have here is I wasn't notified my account was closed either.

I don’t like waiting all day for scheduled delivery. All delivery has to do is find number on mailbox. Some excuse. Lowe's needs another delivery company. Now I have to wait all day Monday, if they show up. I pay to get it here and expect it delivered.

Purchased a new Samsung dishwasher from Lowe's online. They delivered it to our home. Those guys were awesome, we installed the dishwasher all was good. Used it one time worked great. When go to use it the second time we found a broken piece of plastic lying in the bottom of the dishwasher so we looked around and found where it came from. Took pics and called customer service at samsung first. No help. So we called the lowes in Lexington NC and was told that since it had been 48 hours since purchased and we didn't buy a service plan there was nothing they could do, A BRAND NEW dishwasher 5 days old used 1 time and no help. What has happened to customer service at lowes. This is unacceptable,.

Discover Marble and Granite is horrible and was the contracted vendor for install. They cut the countertops too big and they sat up against the wall and would not sit on the cabinets. Lowe's said they were cut right and there was nothing they could do. They had to be ripped out, refabricated, and installed by a competent vendor.

On 8/11/23 I ordered a Genie Garage Door Opener. I also paid for the installation service. The install date was set for 8/16/23 between 11am and 2pm so I took the day off to be here for the install. At 8am I received a text message saying my installation has been moved to 8/21/23 between 6pm and 8pm. The company Lowe's does business with is only hurting their reputation and I won't do any business with Lowe's going forward. I asked 2 different Installation support reps to get me another company to install my opener but they wouldn't do it. The first rep connected me with HandyMan services and totally disconnected from the call but did not say she would be disconnecting.

We spoke with a "door and window" representative on July 5th with an expectation that our order would be placed within 10 days and that someone would be out to measure for a patio sliding glass door. We received an email from Premier to do measurement and test for lead paint a few days later. The next step was to be a quote from Lowe's. 10 days later no call from them so I called and got the run around as the "original" staff was not in. A week later after not hearing from anybody at Lowes we went to Lowes door and window department and spoke with a "manager" who could not find our order and stated that the "original" staff who started our order was on vacation and no other staff was able to assist with our order but him.

$6700.00 for two appliances one fridge, one washer dryer combo. The washer dryer combo arrived without supply line hook ups and was left uninstalled 4 feet out of the closet. I purchased supply lines and moved the unit myself to install (heavy POS) to only find out it wasn't functioning properly. Had to make 6 different calls to have my request addressed and get the machine picked back up. Day of pick up they said I had never been scheduled.. Quick to sell, POOR Service.. I closed my $14,000. credit line with Lowes and will be shopping elsewhere. I do not recommend delivery from the Lowe's warehouse, if it can't be delivered from the store of purchase directly. What a shame to think Lowe's is comparable to Home Depot, cause they're not.

My family purchased two kitchen appliances to be delivered to a newly-built home. After sending Lowe's representatives out to the house to ensure we were purchasing the correct sized-items, we proceeded to go through two months of chaos -- items not on the truck, even when they were listed as being there; items out of stock, even though they were listed as in stock; items sent that were the wrong size, even after the store measured and logged the correct measurements; delayed delivery; inability to install; and general complete incompetence of the store staff, the warehouse, and the delivery teams. What should have been a simple 1, 2, 3 process was an absolute nightmare. Choose ANY other store for your appliance delivery and installation needs.

I waited 30 minutes to get someone on the phone, when I finally did get someone on the phone she could not locate a receipt in her database. She could not give me contact information to file a complaint about her inefficient search engine. She seemed quite happy to report that she could not give me what I was looking for. She also seemed quite disappointed and confused when I did not get angry with her like she expected. It's sad because Lowe's has some quality items. I think I will be avoiding this store from now.

When we recently purchased new countertops from Lowe's I put this purchase on my Lowe's credit card. Not wanting to pay 30% interest I paid it off within the 6 month no interest period. On the last payment I paid over the phone to my debit card. The payment was refused. I made another payment with my debit card plus an extra $30 because it was late. When I got through to their horrible customer service I found out they had charged a card number that doesn't exist. The two times prior to this when I was in the store they overcharge me and I had to go to customer service and get it fixed. Is this a coincidence?

I received a text confirming my online refrigerator purchase and texts stating my refrigerator delivery would be on July 26th. On the afternoon of July 25th, I received a text stating it would be delivered between 8 am and 12 pm the next day. On July 26th, after getting up early and emptying and preparing the old refrigerator for removal, I got a text stating the delivery had been canceled and was being rescheduled four days later.

I wouldn't give the one star but apparently no stars is not an option. Not once, but TWICE we were told we were confirmed for the delivery of a John Deere tractor. Delivery window was given as 8am to 8pm, the day comes with no delivery. Called the store to find out the problem and was told the tractor was not assembled and it was being moved to a week later (zero notification to us, we had to call and ask). Confirmed delivery day number 2 comes around, STILL NO DELIVERY. Call the store again and was told they "attempted delivery and when they couldn’t get me on the phone they took it back to the store." 100% lies.

Lafayette Indiana. The contractor they hired to install my gas oven stinks. I caught them in multiple lies. Four trips and a month later it is still not installed. Lowe's customer service sucks too. They hung up on me. They leave me on hold for half an hour or 45 min at a time. When I was in store and an associate trying to help me called customer service they hung up on her too. Four times I was promised a call back within 24 hours and I haven't gotten one yet. The installers kept forgetting tools or parts. They sent me to the store to do their shopping twice. One forgot righty tighty lefty loosey and couldn't get a nut off. Three store managers have not been able to help me yet. They finally said for me to hire my own professional and they would pay for it. I called Peterman bros at 445 and they said they could do it the next morning. Thanks Peterman bros, you rock. Lowe's sucks.

Lowe's Santa Fe, wasted 2 months of my time. I paid for a window installation. I was told a date the window would arrive but the date changed 2 times, then when the window did arrive, no call. I called them to see if it was in and I was told it was, I would get a call the next day. Never got that call. I went to the store and cancelled my installation and just wanted the window. They couldn't find my window. I stayed waiting an hour for them to bring my window to the front. No window. I cancelled the window as well. They know not what they are doing.

A Plea for Accountability: Rock Shop and Lowe's Series of Unforgivable Failures. This letter serves as both an urgent warning and a call for accountability for anyone considering services from Rock Shop and Lowe’s and for its managers. The series of mistakes, negligence, and an egregious disregard for customer service that I have experienced from these companies is shocking and utterly disgraceful.

I purchased a stove in the store and paid for delivery. The delivery people broke the leg on the stove and dragged it across my vinyl floor tearing and damaging it. I have tried to get the floor replaced since May 24, 2023 but the delivery company doesn’t want to accept responsibility for it. I spoke with the store management, the delivery company, an adjuster for the delivery company and don’t seem to get it replaced since it can’t be fixed. I paid installation to Lowe’s and believe they are ultimately responsible because they hired someone. No one wants to take accountability and it’s pretty disgusting that I haven’t gotten anywhere.

I ordered an washer and dryer from Lowe's, I paid for installation. When I came home, I had water coming from upstairs where they installed my washer and dryer. I called the third party which Lowe's use for install. They claimed it was my plumbing issues, and I needed a plumber. I had plumber out, and he stated the hex nut was not tighten that caused the secondary damage. The company Acanda trucking will not take responsibility, along with Lowe's for negligence of the install of my appliances. Apparently, they do not check to see if anything is secure or tighten before they leave the premises.

I recently contracted with Lowe’s for a carpet job. This was for a small bedroom and landing. I gave the job measurements to the salesman. He advised me that the installers do their own measurements. M&S flooring came with their laser measured and a few days later installed carpet, doing a nice job. However they had an extra 83 square feet, left over. At $4.50 a square foot that’s an overcharge of about $373. I contacted Lowe’s about this overcharge, and was offered a gift card for $100, I also was sent back to store with extra carpet and the store manager would not even come out to talk with me. I do not think this is the right way to treat a senior or anyone for that matter. My advice is not to do business with Lowe’s carpet department. William **, Saint James NY **.

Bought appliances at Lowe's to be delivered 3 days later. The company Retail Direct was supposed to deliver, but after calling for an update twice and being assured they would be arriving soon...they never showed up and never even bothered to contact me and let me know they were no longer coming. When I called 1.5 hours past the end of the window they gave me a story about the truck breaking down. I waited the entire day for nothing! They called to reschedule the delivery and was told that it would take place 4 days later with the same flawed process. They have zero customer service, and clearly don't care about Lowes customers. I would avoid Lowes purchases for this reason alone.

My family and I went through a terrible experience purchasing Allen + Roth cabinets through Lowe's in Howell, NJ. The cabinets ordered were crafted poorly and were received damaged. When my licensed professional contractor went to install the cabinets, the B30 BUTT cabinet near the refrigerator was designed incorrectly. When I re-examined the Lowes design, the B30 BUTT cabinet was oversized by 1.5 inches. The design error caused the cabinet drawer to be obstructed by the refrigerator. In order to fix the error made by Lowes, it required my contractor to relocate my refrigerator which came at my expense. I’m disappointed with Lowes and the quality of cabinets they sell.

My wife and I wanted new countertops for our home in Maine. Initially we went to Home Depot and had a contract with them until we found out their countertop contractor wanted me to disconnect all the plumbing so the counters could be temporarily removed for measuring the counters (i.e. countertop templates). We have had new counters put in other homes and have never been asked to disconnect the plumbing or have the counters temporarily removed. It seemed like a very inconvenient thing to do. So, we decided to see if Lowe's had a better way of doing countertops. We went to Lowe's and sat with a young man who told us Lowe's can take templates without removing the existing countertops and plumbing and can easily remove the existing countertops when the new ones are ready to be installed.

It's already 3 weeks old and they can't deliver 64 patio Stone to me. Every week they change the date so it's better Home Depot. They are not playing with you; Yesterday I spoke with the manager and I make sure that today they delivered. Today I spoke and the manager tells me that on Thursday. They are very incompetent.

I had my very worst experience with Lowe’s. Ordered for a refrigerator and was scheduled for delivery 4 days back and still the appliance is not delivered. When you call the customer care they were so arrogant and say that "We are not responsible and the store is responsible to deliver the product." When reached out to the store they say excuses like the delivery was rescheduled and they don’t have people to deliver it and so on after regular followups on the 4th day today they said that the appliance is out for delivery with their vendor and they’re not sure when it would be delivered. They could not track the delivery once it’s out of their door and it’s not their business really. Sick of these guys. This is my first and last experience with Lowe’s. I don’t even understand how they run this business. Never ever order for anything with Lowe’s.

I bought a refrigerator. It was supposed to be delivered Monday by 2pm - didn't happen. My delivery order was cancelled and didn't inform me. Then rescheduled for by 2pm on Thursday. It is Thursday 4:04pm. I've gotten lots of excuses: "Did you call the distribution center", "The refrigerator was damaged" (They have hundreds in the warehouse), "The system is down", "I can't reach the delivery company".... I work for myself. I can call all day long and will.

The credit card I used to purchase a front door lock from Lowe's was hacked so my credit card was replaced. The item I purchased was defective, so I went to Lowe's to return it. Lowe's refused to return the purchase price to my new credit card but required I take a store credit. I did not want the store credit; I wanted my refund. The associate said that if I purchased something with the store credit and returned it I could get my money back, so I purchased an item and immediately returned it. I was issued another store credit, I said, "You told me I could get my money back," and she said she was wrong, so I asked to speak with a supervisor.

Bought a dryer and was told it would deliver today between 8:30 and 12:30. It is over two hours past that time and I call customer service. I had to stay on the phone 1 1/2 hours before they picked up and then it was excuse after excuse from them and finally they would have them call and set up a time tomorrow. I finally got the call at 7:20 pm and was told that they would deliver Friday, I told them that would not work for me and it was like, "Well too bad." Never buying anything from Lowe's ever again, plus if it were possible to give a negative rating I would. I still do not have a working dryer and they still have my money, calling the credit card company and filling a cancellation on the charge.

Actually, we have had several bad experiences with the Lowe's Atlanta Edgewood customer service. The one last night takes the cake and made me come out and post reviews. Last weekend we purchased patio furniture to be delivered. I was told they would email me my receipt and I would receive and email about delivery. After 3 days, received nothing. Called store at 2pm thinking they should not be busy. Immediately put on hold. Waited 20 minutes and then called back. Immediately put on hold, waited 25 minutes. Called back again and was on hold for 30 minutes this time.

We purchased cabinets from Lowe's (back in early 2022). The entire process was a disaster and took well over a year due to repeated errors, miscommunications between services, and unwillingness to resolve issues. Lowes requires payment in full upon ordering (and now we know why...because then when things go wrong, you cannot withhold payment until the job is completed to customer satisfaction).

Lowe's picked and delivered the wrong product then said it's my problem now? Offered no exchange or replacement. We have used lowes for 4 to five 5K projects but am now scared off. I guess I will move to another vendor.

DO NOT BUY REPLACEMENT WINDOWS FROM LOWE'S. I purchase windows last April from Lowes. Installation has been a nightmare. To summarize it is almost a year and a half and the job is not complete. Way too much time trying to resolve the problem. BEWARE!!!

June 14 bought a Samsung 4 door refrigerator/freezer from Lowe’s. June 15 appliance delivered and installed. June 18 freezer stopped working. June 18 called Lowe’s in Boca Raton at 9:30 AM and ask to speak to Manager. They took my name and number and said they were call me back. At 11:30 AM went down to Lowe’s. Spoke to a manager and told her about my issue. The manager then took me to the appliance department and asked, "Who sold you the refrigerator." I pointed out the guy. I told the manager that when I bought the appliances I was told if anything went wrong with the appliances I had 30 days. Well the manager said that was incorrect and I was given the wrong information. The manager told me that if you pay with a credit card; (not a Lowe’s Credit Card); you only have 48 hours to return it if not satisfied. If you paid with Lowes Credit Cards, you then have 30 days to return it if not satisfied.

We purchased an appliance 6/1/23 and on Thursday 6/15/23 we received an email advising a delivery date of 6/16/23 between 10:00am and 2:00pm. On 6/16/23 at 7:34am we received an email telling us our item was out for delivery. On 6/16/23 at 9:47am we received an email that they were unable to deliver our item. After numerous phone call were we were put on lengthy holds, we were told our item didn’t make it on the truck from Houston but would be received and delivered on Sunday 6/18/23. On Saturday 6/17/23 at 4:37 pm we received an email telling us our delivery would be made between 11:00am and 3:00pm on Sunday 6/18/23 between 11:00am and 3:00pm. We did not receive the delivery and called at 3:30 and we were told the item did not make it on the truck to the delivery warehouse and when it arrived they would schedule “accordingly”. Lengthy calls on hold and a total lack of concern from Lowe’s associates and no idea where our purchase is located or when it will be delivered. Absolutely terrible ongoing experience.

This is what I emailed to Customer:

Not only did Lowe’s send out an assessment, agent, charge us $40 for the assessment and then keep us hanging for over 2 1/2 weeks without being able to get through to them via any email or phone we tried, but in the end they dumped us, and said that they couldn’t actually do the installation because we haven’t purchased the item from them, which had never come up in any of the requests or communications we did have. They wasted our time, and our money. Do not use the service.

I purchased a ceiling fan from Lowe's and paid $140 for the installation. Within four days two installers showed up, barely able to speak English, and improperly installed the fan then lied to my wife saying they couldn't install it any other way. When she pointed out the flaw with the install he told her "You can just paint over it". I tried to talk to the store where I purchased the fan and the service and they just gave me a number to call. Got a recording and no return call. Never again will I use Lowe's to install anything.

I wished to purchase a water heater from Lowe's in Dublin CA. My intended water heater was showing as 'in stock' at Dublin Lowes. The sales person offered to open a credit card account with Lowes so that I can get a 5% discount, BEFORE I purchase the water heater. I opened the credit card account right there. It turned out that the store did not have the heater that I wanted, even though it showed up as in-stock. So, the sales person contacted the installer. The installer had the intended water heater. So, the Lowes sales person said that he cannot offer the 5% discount since Lowes is not selling it to me. However, he assured that the installer will offer the same 5% discount.

I ordered a refrigerator and took the day off work for it to be delivered. My delivery time was confirmed via email the night before with a minor change in the window. The morning of, they called at 8:30am and said they needed to reschedule for 2 weeks from now. Canceled my order and order a refrigerator from Costco. They ALWAYS stick to their delivery window. Lesson learned. I will not shop at Lowe's again.

DO NOT ORDER WINDOWS FROM LOWE'S! I ordered windows in August 2022. SEVEN MONTHS LATER, in March 2023, the windows came in and the installers found that the order had four windows sized incorrectly and two others were missing. The new windows have been sitting in their store since, at least, May 22, 2023. Lowe's Installation Services have repeatedly told me that they were in contact with a new installer, the installer would be reaching out to me within 48hrs and that Lowe's would be calling me back to confirm. NONE OF THAT HAS HAPPENED. I now see that my window installation permit with the City of Cape Coral has EXPIRED. NOBODY CAN TELL ME WHAT IS GOING ON. Where do I go to pick up my windows??? I'll have them installed myself and Lowe's can adjust my bill. Again, DO NOT USE LOWE'S FOR WINDOWS!!

I had my windows measured in order to get a quote for replacement. The contractor did not provide the contract without further prompting and refuses to use their company issued email. I live in a condo so it’s critical to send them HOA documents for providing insurance policies and window specifications before signing the contract. The contractor refuses to use the email address so I can’t actively ensure they receive the required documents. If they can’t communicate properly and can’t digitally provide documents I can’t see how they are capable of installing windows in my home. I am going with a different contractor with better customer service for this reason.

We had the installation that cost us more than 10k! We didn’t get what we paid for, in hindsight we were sold a lie! The sales rep provided comparisons to Home Depot and everything sounded great until the installation took place. Was a huge let down. One window was damaged and took almost 6 months to get that one replaced. The installer never informed Lowe's so we had to keep following up weekly till we finally got the window installed 6 months later!!!

I bought Amana electric stove. It didn’t stay hot even after 5 min. I bought this electric stove from Lowe’s not even one month yet, paid over 700 dollar. What a waste of money and time. I called them. They say they only have return policy for only 48 hours. They told me to call amana company.

The worst experience I have had with a company and customer service. Not one thing that was told to me was accurate. I purchased a washing machine for the Memorial Day Sale. The first delivery came and the washer died within two min of the water filling. The machine died with the door locked, ruining my clothes since they had to sit in the water. They said someone would call me within 24 hours to set up a delivery time. No one called. I called and found out it was already scheduled, without telling me. I had to take that day off of work since no timeframe was given. Sent someone out to replace it. That individual not only came an hour before my scheduled time, but when he came, said they couldn't exchange it because the lid was shut and left.

I ordered windows for my new house at the Lowe's in Mansfield Texas in which I was promised it would take about four weeks since it was a local distributor they would be coming from. I was on going to order my windows from Home depot that said it would be about six weeks instead and regret not going with Home Depot with a passion. It took 12 weeks to receive my windows at my property in which they came in completely wrong. They were for remodel instead of new construction windows which it was very detailed that I was building a new construction home. They tried to put some of the responsibility on me which is mind blowing since this is not my daily profession. The store did not take accountability for the mistake on their behalf and while I'm losing money on a daily basis.

Made the mistake of going with Lowe's to have Vinyl flooring installed. They hired Midwest Flooring out of OKC. It was the worst experience ever. Not only it Midwest Flooring a terrible company, Lowe's has not backed up their contract hire mistakes. Midwest lead worker arrives not knowing he was supposed to pick up the material. He asked where the closest Home Depot or Lowes was to get plastic to cover everything as they had ceramic tile to remove. He left came back with plastic started to put it up then stopped so nothing was covered and the layer of dust was so thick and throughout the whole house (not just the main room where floor was being installed).

I contracted with Lowe's on March 8 of this year. They delivered material for a roof, the front porch deck and a back porch deck on March 15. The crew came to work on my roof. They put on the wrong shingles on the whole front porch roof and they had to take all of those off and start over. That was the very first day. When the roof was finished, the drip edge was a mess, they had white caulking on my black roof and several of the shingles are not nailed down like they should be. Next they started my deck. I put Trex on my front porch porch. It’s going to cost me $10,000 when they had the porch finished.

I wish I had checked ConsumerAffairs and other review sites before we tried to buy a new clothes washer and dryer set from Lowe's. This company is *totally* FUBAR!! Unfortunately, we ordered a new clothes washer and dryer set from the Lowe's in Keller, TX last Thursday. The Friday evening before our washer/dryer were supposed to be delivered, I received a phone call from a computer telling me our items would be delivered between 4 pm and 8 pm on Saturday. At 8:26 am Saturday morning, I got a call from the Lowe's (third party) delivery team saying they were, "on their way to our house." When they arrived, I was told that they had the dryer, but not the washer. Side note: our old clothes washer is inoperative. Our old dryer works perfectly: we just wanted a matching set.

I scheduled a fence installation for my porch. I had to keep calling them to find out when will it be installed. Told everything was in stock at time of purchase. Then a week past and still nothing. Then I called again and they schedule the install. Didn't tell me the materials would be delivered a day before install and I was out of town when they delivered. They then delivered the wrong size material. Then they said they would deliver it the next day before install. Still no delivery. Then when it finally was installed it was missing some caps to the post. Called Lowe's again and they said they will get the installer to pick them up and install them. A week later called and they said they had the caps in stock and they will see what the hold up is. TERRIBLE! They just can't get right!

Although, I am glad that Lowe's offers a veterans discount I am troubled by the fact that they insist on scanning my driver's license now. It’s not just enough to verify my telephone number and look at my license anymore, they insist on scanning it. They don’t need this information, and I will reconsider going there because of this practice. I urge others to do the same.

They tore old roof off without putting tarps down. Nails are everywhere. They destroyed my soffit and fascia. Then came back to fix 2 months later and thought a hammer would fix aluminum fascia. Bent up my soffit trying to pull nails on fascia. I have bare spots on the shingles where they were sliding down the roof instead of using roof Jack's. I have 3 dormers that have the shingles sticking up. I would not recommend getting anything done by Lowe's in Morristown Tennessee. This was the 3rd job that I have to get fixed that they done.

I purchased two air compressors from the Lowe's store in Yulee Fl. Shortly after installation, the motor on one compressor quit, and shortly later the motor on the other compressor quit. The compressors were California Air Tools. I called the Lowe's Store in Yulee for direction. When I told the customer service representative the issue. She laughed and hung up the phone. NEVER WILL I BUY ONE ITEM FROM A LOWE'S STORE AGAIN!! AND WILL MAKE SURE EVERYONE I COME IN CONTACT WITH IS AWARE OF MY EXPERIENCE.

Two estimators came to provide a quote on three small (2' by 3') windows. They wasted over an hour of my time to provide a $2,600 estimate. The windows cost about $170 each. They indicated that they need a building permit to replace parts on my house. When I didn't take the bait they indicated a few days later that there was a "sale" and they would do it for $2,400. I said no deal. Now I am getting spam from other contractors. I would have let it go if not for that.

I can not begin to tell you about the overhaul needed at Lowe's with its communication and installation services. Bought Whirlpool appliance set from Charlotte East, online, and had it delivered. Delivery was well over past the time frame indicated for delivery and we had no phone call about being late, nor did the men apologize or say anything about being late when they arrived. Needless to say, the lack of contact to try and get a hold of someone.

I ordered two vanities online and was told they would get to me on May 18th, the date was then moved to May 25th, and now it's moved to May 31st. I can't get someone on the phone and it's an absolute nightmare because there are construction crews being held up and it's costing a fortune. I'm never going to buy from Lowe's ever again.

If you buy windows from Lowe’s, do not let them do the installation. They use a company called Perisic. The original installers did horrible workmanship. Project was started over a year ago and I’m still trying to get them finished. I wish I could submit photos.

I paid nearly 23k to Lowe’s for windows. It took 5 months for the windows to arrive and the installation to start. The installation was horrible. Caulking leaks, one window has still not been installed. I can’t get any help from Lowe’s although the salesman said Lowe’s would stand behind them for life. That apparently is not true. I’ve complained to the installer, the salesman, Lowe’s installation support team. Five months later I still have leaky windows and a defective window that wasn’t fixed and only partially installed. I highly recommend you steer clear of Lowe's for your window replacement.

My wife and designed a custom kitchen island with Lowe's. The estimate and contract they sent us includes the cabinets and countertops along with KNOBS. They shared an offer if we applied for and was approved for a Lowe's card we would get an additional 10% off. We signed the contract and were approved for the Lowe's card. The design team told us we had to go into a physical store and pay for the project upfront with the Lowe's cc information provided in the email we received. We went to one store and they informed us the sale of the island hadn't loaded into the system and we needed to wait for the design team to transfer into their system to pay. We waited 3 more days and received notification that it was in the system so we went to a different store where we were told once again the sale wasn't in the system and they were having computer issues company wide.

Lowe's just sent an automated email asking to review the hose kit I received from this stove order. They shouldn't have! On April 27, 2023, I received a smaller window for the delivery of my new 30 Inch slide in LG stove the next day. I was even told the driver/team leader for my arrival window between 10:30AM to 2:30PM April 28. This hose kit was delivered to my door before that window but when 2:30PM came along, NO STOVE! At 2:35PM, I got an email which said the order was cancelled! WTF. I've received no contact from Lowe's since, except to review the hose kit! No apologies, calls, or emails. Just a request to review the hose kit. Nice corporation huh? Please buy your major appliances elsewhere! ~ErgonomicsDr

I purchased several special order doors from Lowe's in October 2022, and an installation package. The first installer damaged most of the doors and several walls. The two doors that were not damaged were installed improperly. He did not finish the first day, but tried to force me to sign a paper saying that the job was complete. I refused and demanded another installer. Lowes tried to refuse but finally sent someone else out, who again did not finish the job and brought out 2 replacement doors which did not fit and a replacement door which had been damaged in shipment. They promised to order more doors and return. After several weeks I began calling the installer, who would not return my calls. I spent hours on the phone with Lowes. The customer service reps repeatedly promised call backs which did not happen. And emails which the next Lowes representative could find no evidence of.

My flooring was not installed properly, which led to the vinyl plank, pushing against one another, and causing them to break. I spent the last year going round and round between installer, manufacturer, and Lowe's. Finally went to the Better Business Bureau, and then spent the last three months being led to believe that I was going to have the situation made, right. This was after I presented a letter from the manufacturer, stating that it was an installation problem, sent plenty of pictures and they even had somebody come out and inspect my flooring and tell us that it was definitely done wrong. I was told today that there will be absolutely nothing done to make the situation, right. I spent $10,000 trusting Lowe's to make sure the job was done correctly. And here I am sitting at a broken floor and am absolutely devastated! My recommendation to everybody is to stay as far away from Lowe's as possible. I will never trust this company again.

I ordered a freezer online from Lowes on April 11, 2023. I scheduled delivery on April 17th. They were supposed to deliver it between 4 and 8 PM that day. They left me a message at about 6 PM that day saying they would not deliver it that day, and that I should call to reschedule. I called Customer Service the next day and was told that they scheduled delivery for the 19th between 8 AM and 12 PM. In the morning, the scheduled time, per their app, was changed to 4 to 8 PM. At 1 PM they called me indicating arrival and their waiting. I got there about 1:30 PM.

Purchased over $5,000 in appliances for the remodel of a commercial building in Cullman, AL (AllSteak Building). Sales associate was outstanding. Delivery was scheduled for April 27th, 2023. Received a call that evening at 7:00 stating they didn't have time to deliver my products and would I call them back. I immediately called them back and they didn't answer and their Voice Mail was full so I couldn't leave a message. The next morning at 6:38 A.M. I received a call they would be at my building in 5 minutes. I told them I could be there in 10 minutes and to meet me on the 3rd Avenue side of the building by the Church. As I'm pulling up I see their truck driving away. They had just put over $5,000 worth of appliances on the curb and left.

I came into Fairview Oregon Lowe's on glisan and 223rd to return some simple green cleaner I bought there. When I showed the clerk my receipt she credited the funds to the debit card I bought the solutions with however as I told the employee, I no longer have that card and I would like cash back instead. It says on the website return policy that cash back is fine. But the employee refused to assist me with my return stating that it was not reversible and that I should contact my bank. She never even asked me how I would like my refund delivered. If she had she would know that I no longer had the debit card that I paid with. So this was her mistake. I feel like I have been ripped off for fifty seven dollars. And she was rude to me treating me like a bum or thief instead of a customer. And she was not helpful at all and she was short with me. Horrible experience. I will never shop Lowe's again and won't recommend it to anyone again.

Ordered a cooktop for my home. Had it shipped to the store for pickup. It arrived damaged. Ordered again. Had it shipped to the store for pickup. It arrived damaged. Associate advised that we ship to the house. Ordered again. It arrived damaged. We refused receipt and sent it back with the Lowes delivery service. The worst part is that the last one arrived damaged 5 days ago and Lowes still has not refunded my purchase. I have called customer care every day this week. Each time I was promised an escalation and a follow-up phone call within 24 hours. I did not receive a call back at any point during this week. I have been without a cooktop for over a month now and Lowes is still holding onto my money. How would you feel?

I bought a sink on 1/22 at the Cornelia GA Lowe’s and arranged for measurement and installation via Handy, Lowe’s installation partner. Today is 4/19. Handy re-scheduled my measurement 10 times and cancelled twice. Have literally made dozens of calls to Lowe’s and Handy to remedy the situation to no avail. Now am just trying to get a refund on the sink which has been sitting in Lowe’s Cornelia back room for 3 months. Very well meaning people, but no traction. I used to drive by Home Depot to do business with Lowe’s. It’s Home Depot for me from now on.

Avoid at all costs! 2 windows were completely wrong and Lowe’s not only didn’t want to do anything to fix it but they were extremely rude both in store and on the phone. You are much better off going through a dedicated window and door company.

I purchased a GE wall oven model #JKS3000SN1SS from Lowe's in Barrie. A subsequent Electrical certification was turned down because this appliance was not labelled as safe for use in Canada. Calls to Lowe's resulted in a claim that an alternative to a UL label was attached, called a URL. Turns out that there is no such safety standard. Repeated calls to Lowe's for clarification were ignored by them. Several times they put me through to an extension that was never answered and that eventually timed out. Would strongly suggest avoiding this uncaring business and go to Home Depot instead.

Delivery arrived an hour before scheduled without a phone call with the first lie of the day, "I called you about coming early"; my cell phone showing no message and no incoming call that morning. One man moved a wood table and knocked over a vase and water went everywhere and didn't alert me; A heavy medical device was moved along with other items and nothing was put back in place. The fridge was already put in when I saw the dent ON THE FRONT. The men said that it was an easy fix. The Styrofoam and other trash was thrown on top of a small trash can which spilled out over the floor (it belonged in their trash bag/box, not mine!). The stove had to wait for the electrician. There were other things that didn't add up, were in error, but let's move along.

I was able to resolve the issue with the retailer. Thank you.

Day 1. Roofers came to remove old roof on house and garage. No one advised me that large pieces of wood would be flying everywhere, and items would be falling off the shelves and ceiling in the garage. Once the work was finished for that day, I came to inspect the inside of the garage. I found my vehicles paint had been damaged in several spots. The car was completely covered in wood shavings, and has scratches in the roof and left rear quarter panel, from a fan that fell from the ceiling rafters in the garage. After looking at this, I immediately called Rick the project manager, and explained to him that I was not satisfied with the respect of the surrounding, while installing the roof. He proceeded to listen and sounded very passive about what I had told him, and said he would be by to check out the damage in 5 days. He never said anything about moving the vehicle. Once again I was very unsatisfied at his attitude towards the situation.

In May 2022 I purchased new windows and sliding doors from Lowe’s. Since this time, the job has been botched at every single step along the way. First, I was told it would be three months for manufacturing. Three months come and go and no word. Six months come and go and no word. Eventually, I learn the items have been sitting at the store and nobody notified me.

So I ordered a Whirlpool washer and dryer from Lowe's Conyers, Georgia. I got a scheduled delivery date and time of April 1, 2023, between 8 am -12 pm. When the appliances didn't get delivered at 12 pm, I got no notice no email, or call. I figured I would log into my Lowe's account to see if there was an update. There was a message they were delayed in delivering my appliances and my new delivery time was between 12 pm - 4 pm.

I purchased a washer and dryer (May 11, 2020) from Lowe's and the washer has went bad. Lowes nor Whirlpool will do nothing. I paid $400 cash money upfront and charged $528. When the washer was delivered to me it was dented up bad, and asked the delivery man, "are you sure this won't affect the washer?" And he promised faithfully it wouldn't. I sent an email to Lowes Customer support on June 3, 2020 with pictures and Lowes would not even read it. So what do you do when this occurs? I hoped and prayed the delivery man was correct and I wouldn't have any problems with the washer, but he wasn't and now all Lowes can tell me is. "Oh well we all get stuck with this," and Whirlpool wants me to pay $99.00 upfront for a man to come out and tell me the washing machine isn't worth repairing.

There was a new kitchen to be installed. They took out my stove vent they put in a new hood and left the vent out they said I didn't need it anymore now it's not vented anymore it has since quit working and you could smell it burning. They left parts of my baseboard out. The cabinets are falling off the walls. The cover for my washer and dryer was not put back on the wall. The crown molding is falling apart. It's separating from the ceiling. I would not recommend these contractors to anyone who purchased a package from Lowe's.

I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. That day is today and last night I got a call from the rudest 3rd party customer service agent I have ever had to deal with. He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up I called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email. He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money I spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get that. Lowe's please stop using 3rd party trashy unorganized companies when it is your name getting trashed. I fully intend on telling my story in more details to everyone I know.

If there were negative ratings, Lowe's would receive them. In January of 2022, we contracted Lowe's to redo our kitchen. We had their designer draw up a design for the kitchen, and Lowe's sent someone out to measure. We paid in full for the kitchen and were told it would take approximately six to eight weeks. TEN MONTHS later, they installed our kitchen. Lowe's measured wrong two times, sent wrong cabinets, and they completely gutted our kitchen BEFORE they discovered that all of the initial measurements were wrong. We had no sink, no water - NOTHING in our kitchen except a wide-open space for 9 months. We asked them to install a temporary sink many times and there was always an excuse as to why they couldn't do it. They finally installed a temporary sink almost 10 months later and came back a week after installing it to tear it out for the kitchen install. HORRIBLE.

We have been having trouble with Lowe's customer service. We ordered a washer and dryer last year, they arrived on time and the washer and dryer were great, but the stands for the washer and dryer were too small. The delivery guys said they could not take back the stands (they had removed boxes and took them away). They informed me that I had to contact Lowes for them to come pick them up and either get a refund or bring and install the correct stands. We have sent numerous emails, my husband has called and gone to store to speak to the person we bought it from (could not find him) but we have not received anything, it has been hard to try and get this resolved. We have copies of the emails. Before this we have no complaints with Lowes. We still shop the store to this day but trying to get this issue resolved is hard, the washer and dryer stands were about $300 each.

Do not EVER use them for a kitchen install!!! My 85 year old mother hired Lowe’s to purchase and install her kitchen in August 2022. It is finally finished on February 13 of 2023 when her cabinets initially showed up, the installer finally arrived and began to install the cabinets. Apparently he did not take inventory and parts were missing. I guess it was not his job to contact Lowe’s and tell them items were not there, so my brother did. So after a two month delay, the extra cabinets finally showed up and he installed them, though not completely. After this, the countertop people came and measured her countertop. When they came to install the countertop, they cut the sink out wrong, and had to return it to the store. Finally, when they returned with the proper countertop, we discovered that the installer of the cabinets never put on a piece to cover up the spice rack, which was located next to the oven.

Man, if I can go lower that 1 star, it would make more than my day. I would love to express to the best of my ability that Lowe's is the WORST company I've ever experienced buying an appliance from. It was the time for me to buy an oven because my oven was old and it obviously it needs to be replaced so we decided to go to Lowe's because we want to experience buying from them. I bought appliances from Home Depot, Sears Online, Costco, and Best Buy and I've hadn't gotten NO problem with them and the people in those stores are very responsible and they take good care of us. Unfortunately with Lowe's, we were not satisfied with their service and their so careless + pathetic **.

I paid for a kitchen backsplash and install through the Lowe's in Bismarck, ND. The installers did a terrible job and Lowe's install services, known as ServicePro, agreed to have it redone, but I had to have the same terrible installers. They made three appointments and didn't show up. After that, ServicePro told me they were working on finding a different installer. Over many months, they said they had someone lined up the next month, but they never did. When I called the local Lowe's store, I was told by the manager that this was not their problem and they refused to do anything about it.

I bought a Whirlpool refrigerator for my son and his family on 7/7/2018. I bought the extended 5 year warranty with it because I was told it could be fixed locally in Bismarck, ND if anything happened. Around Thanksgiving, 2022 this refrigerator stopped working. It took many phone calls to the warranty phone number, 888-77LOWES to get a technician to come and look at it finally in mid-December. He told us to unplug it for a week to make sure it completely thawed out and then try it again. We did that, even though we already had it defrosted. It still didn't work. Then it took many more calls to the warranty center to finally get a 2nd technician to come the 2nd week of January.

Unfortunately, Lowe’s is turning into a budget brand store with subpar appliances. I purchased a front load Samsung washing machine and had it professionally installed by Lowe’s. It stopped working in only 2 years. As you can see from the pictures I took today, they still LOOK brand new. Well don’t judge these books by their covers. They only LOOK nice. I’ve had two service technicians tell me that my machine must have a defect because there is no machine that should have these issues within two years. Also, both technicians along with a technician that came to look at my refrigerator warned me never to buy Samsung appliances again (my fridge is Kenmore. It is 22 years old, and it still works.)

MLK holiday weekend sales but no employees in the appliance center. I eventually purchased a refrigerator, washer and dryer. I had pre-selected them the previous day and just needed an agent to ring them up. Employees from other departments were reluctant to help as they were not trained in the various information needed to sell warranties and such. Two and a half hours to buy 3 items. Painful!

My wife and I have always maintained excellent credit and purchased an item (Ashley 3200 sq-ft Pedestal Wood Stove) around 4/1/2022 and Lowe's convinced us to open a credit account to get the best price vice paying cash. The purchase was just less than $2000. Our payments were always above the monthly requested amount. The financing institution is Synchrony bank and a bit of a challenge to reach to get clear information. We paid more than the minimum payment on every payment and more than a year later, checked synchrony and realized we still owed more than half of the total. Even though our payments were greater than the amount due, the interest rate was through the roof and we would have never paid it off. The interest just continued to skyrocket.

I have a Kobalt power tool that has stopped working after only 4 uses, they say they can not replace it and I will need to purchase another..I will never shop at Lowe's again and you should not either..

NEVER, I repeat NEVER order new windows from Lowe's! This has been one of the worst experiences of my life. They use a 3rd party installer who never fully sealed my windows (there's a gap on one side of each of my windows) and now after NINE WEEKS (over two months!) and counting my windows still have freezing cold air coming thru because this 3rd party installer didn't seal them all the way on one side of each window.

Lowe's claims to have a price match guarantee but when I called for a price match for the EXACT same item on sale from Home Depot they refused to match the price. Over $75. I’m returning $1000 to them.

I contracted aluminum fence installation through Lowe’s on September 16. As finally write this review on December 29, my installation has yet to be completed. I have been waiting the past three weeks for a single corner post… My project is sitting about ¾ done. Along the way, there have been tons of empty promises and missed deadlines. We have had materials (including concrete) sit in our driveway (front of the house) for over seven consecutive weeks. Today, I was to receive the materials needed to finalize our installation. Yesterday, Lowe’s sent confirmation that the materials would be delivered by 12:30 EST. When no materials arrived, I called and was told that the delivery was “not on the truck’s manifest”… Lowe’s now claims that my remaining materials will be delivered January 2. Rightfully, I hold no trust in that.

My wife and I ordered a built in desk with cabinets from Lowe's in Mandarin. The paperwork says desk height. Standard desk height is 28-30 inches. What we got was 32 1/2 inches which is 4 inches higher than my standard 28 inch desk. We complained from day one. We contacted Michael. Nothing. He said the order was right. We contacted installation. They said Michael is right. The order specifically says desk height and we told him to his face when I was ordering that I work from the desk 12 hours a day typically. We measured his desk at the store. Yes...the cabinets will be this high. We paid $6000 for the built ins and countertops. We can't use them because they are too tall and hurt our shoulders. We have filed complaints thru Google, thru the store and with corporate. Nobody calls us back. The assistant manager in charge of the cabinets is less than useful. She just refers back to Michael that he is correct and what we got is correct.

I recently had some appliances delivered. Lowe's recently went to a third party delivery system in which the third party also contracts out the actual delivery. The delivery crew damaged my home flooring and then both Lowe's and the logistics company (Riverstone Logistics) made me work with the actual delivery crew to get the damage paid for. Lowe's partners with outside companies without their customer’s permission and then takes no responsibility when things go wrong. They’ve lost a customer for life.

Lowe's Richmond, VA comes into your home to measure then sell. On-the-spot purchases are difficult, there is an element of pressure to decide without further research. I trusted Lowe's products and services so bought storm doors and replacement windows. Door purchase and install went fine, fees for install reasonable and all was completed in a timely manner. Windows install is unacceptable. Windows are here, delivered but the Lowe's contracted installer is booked ahead for two months and says he doesn't have enough workers to do the job.

Thankfully, I was able to resolve this issue with management.

Long time customer and this is the worst appliance purchasing experience ever! Purchased refrigerator and stove. Delivery was horrible and trying to communicate with store impossible. Lying to customers must be part of their company training. Too bad they aren't taught to use a telephone! Will no longer be a Lowe's customer. One star is very generous!

Guaranteed a price which includes tax, labor, materials, etc. By a salesman named Jimmy at the Lowe's on N. Main St. In High Point N.C. l received my 1st bill for the FENCE 385.00 MORE THAN WHAT IT SHOULD HAVE BEEN. Jimmy will not return my call after many attempts. 385.00 is a lot of money. What can I do.

Waiting on Delivery of my fridge from Lowes and I get a call 2 hours before delivery that it was damaged from the warehouse and needs to be rescheduled. Meanwhile my other one was removed last night and now I will have nothing for 3 days. And all I get is we are sorry. Customer service is horrible everywhere. And there is no guarantee on Saturday they won't pull this again.

Waiting almost 2 months now to get an exchange for a new Maytag washer purchased October 16, 2022 from Lowe's Seneca South Carolina store. The washer moves across the room when under spin cycle. Loud spin cycle!!! Cannot be repaired - technician has already been at my house. This is not a repair issue I was delivered a faulty washer from day 1! Lowe's CEO won't help. Trans# 10937107. Serial# CB900560. Model# MVW4505MWO

I have been told by LG more than 4 times now that someone is coming to repair my washer and nothing has been done yet. I purchased the LG washer from Lowe's in September 2022. I contacted Lowes on social media and they made it appear that they were concerned in public view. In the private message, they essentially said there is nothing they can do - for me to contact LG. I would like Lowes to know what type of business practices of a product they sell.

I just sent my son to pick up three rolls of garland for outside. We’ve been getting it at Lowe’s for a few years and this year the price was obviously a lot more which everything is nowadays, but the quality was a lot less and then it said 20 foot and when I opened it up I knew right away it was not. I measured it and the rolls are 12 foot. Total total rip off.

Hired Lowe's to install the dishwasher I purchased. The first day we scheduled the installation (two weeks out) they arrived at the end of the four hour window and started to work. After review they told me they couldn’t complete the installation and would have to purchase a part and reschedule (another two weeks out). The contractor added additional labor and material cost. He said that it could have been accounted for if someone looked at it before scheduling the installation. The second time he came out he arrived two hours after the four hour window he provided and then installed the dishwasher. Mind you that I had to take off work to be there both times. Since Lowe’s contracts through a third party, a lot of coordination was required. Install was good but what a pain in the **.

We had a toilet installed by Lowes installation because my husband and I were both injured. They put it in and 3 months later it's leaking. A guy came out and made it worse, now we have water damage and the toilet is unusable. We have been put in the backburner repeatedly. They make appts to fix it and then cancel. I would not hire them ever again!!!!

I bought a new dishwasher from Lowe's. A complete mistake, I was told they don't uninstall the dishwasher to be taken away. So, I had to hire someone to do that, when Lowe's delivered the new dishwasher the next day, the delivery guys put it in my kitchen, but would not even unbox it never mind install it. I was NEVER told that the dishwasher would NOT be unbox or installed. I have bought many appliances in the past and the appliance was always unboxed and installed. DO NOT USE LOWE'S FOR APPLIANCES unless you have somebody handy around the house that can do this type of work.

We thought we should try the purchase and installment from Lowe’s for our sliding door on the back patio. After a lengthy contract (why?) we were informed about a certain time to get the job done. After the product has arrived at the store - we were told (a month after it arrived) that their installers quit. (Is this my fault?) They have not come to the table with any acceptable solutions or remedies to help with their inept planning. They took all of the money upfront and are not willing to refund it. Instead, I am forced to play their games and they have all the money. Only use Lowes if you have a lifetime of money and patience for their stupidity. Why should I be the person to solve their problems? This is not acceptable. Lowes is not willing to take responsibility for their own errors and expect the customer to pay for them….with time and money.

The buffoonery! I was looking for a washing machine and I went to Lowe's in Tyler Texas. I live in Jacksonville Texas. They didn't have the washing machine I can afford or like in Tyler but they looked up which one would have one. There was one in Lindale Texas so I've now drove to Lindale texas. They have a washing machine and I like it. Then they say they have one on clearance. I said I'll take it. They said, ''We'll give you a 5-year warranty on this Maytag.'' I said, ''So this unit is scratched?'' They said, ''Yes it's scratched. It works correct?'' ''Yes it works. Can we test it?'' ''No, but we know it works.'' I say, ''So if I get home and it doesn't work we're going to have a problem. I've had a flood at my house and I've had clothes on the ground about 10 days soaking wet trying to get this washing machine. I'm willing to take it myself instead of y'all having to deliver it because I need it now.'' That saves Lowe's $100.

I have very bad experience for repair my Washer. I have been waiting more than 10 working days to be fixed my washer. I am reaching Lowe's. I did not get yet any answers. Please don't buy any appliance from Lowes. I got same experience with my Refrigerator this summer. They make me to wait 3 months to resolve the problem after many calls and talks.

Never use Lowe's for major home projects. This nightmare began with the cabinets we purchased. The Lowe's design person we used first keep trying to design our cabinets “the way he likes it”. Then once the cabinets arrived there were incorrect sizes and a missing drawer for the master bath vanity. This in turn set back our project because the counter tops were ready to template by another company. The reordered cabinets were then sitting 2 hours away and we were told it would be 3 weeks before they were delivered. Thankfully Linda in cabinets went above and beyond to contact the cabinet rep and he went and got our cabinets the next day.

This company continues to disappoint me, despite my efforts to try to do business with them. My woes started with Lowe’s last year when I purchased a set of patio furniture from the store while I was 8 months pregnant. I selected the furniture and was told it would be delivered the following day. The furniture was delivered, but it was defective. There was a screw missing from the bench. I reported it to Lowe’s. They refused to replace it and instead stated they would send someone out to fix it. I waited for days while appointments were scheduled and rescheduled with no appearance by the delivery person. I went to the store on 5 occasions while I was 8 months pregnant trying to get some answers because no one would answer the phone. They kept telling me they were going to come fix the issue but never did.

Never go to them for ANY install services. Usually I go to Home Depot but Lowe's sells Pella windows and doors. Placed my order in April and was told 4-5 months until install and it would take 2-3 days to install. Well now Lowe's says they want to install at the end of December during Christmas time. 9 months later. In the winter. And I was told the job would take14 days now to install. The delay is because the store didn’t order trim back on August 8th. When I requested it from the salesman and the store. I asked 5 times if the trim had been ordered I was told not to worry about it. Lowe's decided to wait and ordered the trim October 29th. Guess what, it wasn’t ordered correctly and we waiting for two weeks to be told it’s backordered for another month.

We had two Kitchens installed w/ Lowe's Installation Service in the beginning of June. 6 Months later and we are still attempting to get them to finish the installation. It was 4-5 months attempting to contact the original sub-contractor who started the installation with NO returned calls. Attempted to get Lowe's involved after a short period of time and they never got back to them either. After 5 months we finally convinced Lowe's to contact another one of their installers to finish the installation. One came out to survey the uncompleted job end of October but have not heard from anyone (either Lowe's or Installation Company) for a couple of weeks nor has Lowe's returned the last 4 emails yet.

I recently purchased from Lowe’s a fence installation back in late March early April. From the beginning this was a good start, until materials issues. Materials were delivered delayed, obviously due to COVID materials shortages, that will be the only credit it give in this review. From time materials arrived it took over a month for project to begin, please keep this in mind. Due to the poor design from a Lowes employee the materials provided did not work. Had to back to the drawing board for a redesign, yet another delay in installation. Took 2 weeks to obtain new materials for a new design and then another for a new crew. This crew, contracted by Lowes, was initially good, but when pointing out their flaws he became very aggressive and I had to fire him. After this incident the contracting firm, owned by a man named Nader, sent another crew to complete the job and again poor quality. Called in numerous calls to IST and Lowes management.

Just over 2 years (right after the end of the warranty) and my $30,000 kitchen cabinets are falling apart from CHEAP GLUE! Lowe's hires the least competent contractors, uses the cheapest materials and charges you the highest margins. NEVER AGAIN!

Purchased a privacy fence with installation April 30, 2022, after product sitting for months and my continuous calls complaining they finally started the installation Aug 22, 2022. Product was missing and the installation is not complete. Again calls complaining and trying to get parts gets nowhere. Finally received the missing parts Oct. 28 and they were the WRONG parts! My installation is still not complete and calling customer service or the store gets me nowhere. I call customer service to speak with a manager and I am always told they are in meetings or someone will call back - NEVER a call back. On hold currently and was told by rep, she is only allowed to hold for a manager for 10 minutes so if she can't get ahold of them I will need to call back.

It took over three months for kitchen materials to be delivered. The subcontractor Darrin refused to set a install date based off of delivery date. So, install delayed over 5 weeks after materials arrived. Install took two days. I noticed that a face panel by the sink area was not level; left a text message with subcontractor. He never replied or came back. Back seams of some cabinets showing minor damage. Lowe's Fort Collins has yet to turn in whatever paperwork/email to the Granite World subcontractor. Basic lack of communication between Lowe's and their subs. No kitchen sink since September 28th; it is now November 1st. Color me unimpressed, dissatisfied and would NEVER recommend Lowe's subcontractors.

Horrible customer services by Lowe's and the "companies" they employ to do the work. No one takes responsibility for what they break in your house. I will never use Lowe's again. It's been months and I still have a new, damaged by contractor vent hood, and split wood in my cabinets from the "installation". I had a kid, the son of the contractor does his dad's run, he had never installed a hood as he stated. He not only didn't know how to installed it but when he did, he screwed right into the metal and split the metal panels on the new hood, he also put screws through my wood cabinet and split the wood right in the front where you could see it.

Terrible customer service. Do not buy extended warranty plans from Lowe’s. We filed our warranty several weeks ago. First trip from the service technician indicated there was nothing wrong with our washer. Then without returning they ordered multiple parts. The technician returned several weeks later to advise that he needed more parts at which time Lowe's said it was not worth it to fix the washer. They then decided to buy out the washer. We purchased our washer on sale. We received nothing from Lowe’s until I contacted them stating that the service company said they were buying out the washer.

I reached out to Lowe's in June for a fence. Installation's Sales rep submitted the wrong installation job and now I have a partial privacy fence. Wrong materials were delivered and upon notifying Rep he stated the store got it wrong and he no longer works at that store 434 W. Twelve Mile Rd Madison Heights Michigan. Since Oct. 4 2022 I have been trying to get this matter resolved to no avail. I called them in good Faith, I'm only asking for Customer Satisfaction. 20 days of waiting. Would not recommend them. Poor Customer Service.

I had Lowe's install a faucet into my guest bathroom. Their technician did an incorrect install, the sink had a slow leak. Lowe's refused to resolve the issue. This lack of professionalism and accountability is what nudged me to take my business to Home Depot and Ferguson.

Ridiculously bad experience attempting to purchase appliances. Despite supply chain issues we eventually got a refrigerator and microwave but the range was a no-show. Did they tell us? Did they tell us delivery was scheduled? Yes. Did it show up? No. Did I have to call the store to find out that it wasn't coming? Yes. REALLY??? Worst customer service. No professionalism. They had two different opportunities in 24 hours to advise us the range was not coming - and never would be - but they never called. Here's an irony - I ordered the same range from Home Depot and it is expected to be delivered in a week (Lowe's said they were never getting this range in stock again). We will NEVER buy anything from Lowe's and will advise everyone we know to go elsewhere.

I had hired Lowe's to redeck and bulid a deck on my home. This was in May 2022. Now it is October 2022 I have been paying on this May and have almost $9000 invested. Lowe's set 2 people over last week and damaged my home. I have requested my money back from Synchrony Bank the place I have been making payments to since May. Lowe's sent damaged material to be used with this job and has refused to refund my money and pick up damaged material they sent to use on this job. I have nothing to show except old deck removed and my home being damaged. I requested repair of my home and money refunded and damaged material to be returned to the store.

After calling to cancel a 10k+ order they resolved the issue with selling me the replacement items at an even better discount. They delivered them for free.

Waited 2 weeks for the delivery of fridge and washer I ordered. Called 2 days before to check delivery status and got automated confirmation that delivery was as scheduled (11am-11pm). I blocked out the day a week in advance to accept delivery because I wasn't given a delivery window when I ordered. Got another automated call day before that delivery was as scheduled with smaller window this time (10am-2pm). On the day that delivery at 10am I got a call saying that my fridge was back ordered 3 months (original date 9/29 back order 12/1) representative said I would get a discount if I waited for delivery. However, she said they wouldn't be delivering anything to me today, no fridge and no washer. She said she couldn't help me change the order so I needed to call sales. I waited 2 weeks without a normal fridge. I've been living out of a small fridge. I called sales and they said they couldn't give me a discount beyond my original order.

My advice to anyone is to AVOID ordering appliances with Lowe's. I placed a big appliance order on August 27, 2021. After a year, the refrigerator delivery kept getting rescheduled (holding the other appliances up). I called to inquire and they said the refrigerator was "in route" from the manufacturer. My delivery date changed over 10 times. I called and visited the local store to inquire on the order multiple times and no one could help.

It’s been 2 years with several claims & a Promise for a Full refund & NOTHING, as to date!!! Our refrigerator, has been NOT working for “5” WEEKS!!! Numerous phone calls, & ALL I receive is the Philippines. Again, Rhetoric & Rhetoric!!! I’m being kind, LIES & More LIES!!! Have even called the Company who sold us the product & They're Angry!!! Will NEVER buy another LG product again. We have “Several” in our home.

Purchased a GE Washer/Dryer from Lowe's with setup included. Plagued with delivery problems - 3rd party excuse. "Installed" venting was crushed and 220 cord was hooked up wrong sending electricity thru dryer frame. Fire and lucky my husband wasn't killed.

Spent an entire Saturday waiting for my refrigerator to be delivered. They never showed up. They never called. When we finally got a hold of someone, they told us we have to reschedule. Do Not Shop here.