Lowe's Home Improvement Reviews

This is what I emailed to Customer:

Not only did Lowe’s send out an assessment, agent, charge us $40 for the assessment and then keep us hanging for over 2 1/2 weeks without being able to get through to them via any email or phone we tried, but in the end they dumped us, and said that they couldn’t actually do the installation because we haven’t purchased the item from them, which had never come up in any of the requests or communications we did have. They wasted our time, and our money. Do not use the service.

I purchased a ceiling fan from Lowe's and paid $140 for the installation. Within four days two installers showed up, barely able to speak English, and improperly installed the fan then lied to my wife saying they couldn't install it any other way. When she pointed out the flaw with the install he told her "You can just paint over it". I tried to talk to the store where I purchased the fan and the service and they just gave me a number to call. Got a recording and no return call. Never again will I use Lowe's to install anything.

I wished to purchase a water heater from Lowe's in Dublin CA. My intended water heater was showing as 'in stock' at Dublin Lowes. The sales person offered to open a credit card account with Lowes so that I can get a 5% discount, BEFORE I purchase the water heater. I opened the credit card account right there. It turned out that the store did not have the heater that I wanted, even though it showed up as in-stock. So, the sales person contacted the installer. The installer had the intended water heater. So, the Lowes sales person said that he cannot offer the 5% discount since Lowes is not selling it to me. However, he assured that the installer will offer the same 5% discount.

I ordered a refrigerator and took the day off work for it to be delivered. My delivery time was confirmed via email the night before with a minor change in the window. The morning of, they called at 8:30am and said they needed to reschedule for 2 weeks from now. Canceled my order and order a refrigerator from Costco. They ALWAYS stick to their delivery window. Lesson learned. I will not shop at Lowe's again.

DO NOT ORDER WINDOWS FROM LOWE'S! I ordered windows in August 2022. SEVEN MONTHS LATER, in March 2023, the windows came in and the installers found that the order had four windows sized incorrectly and two others were missing. The new windows have been sitting in their store since, at least, May 22, 2023. Lowe's Installation Services have repeatedly told me that they were in contact with a new installer, the installer would be reaching out to me within 48hrs and that Lowe's would be calling me back to confirm. NONE OF THAT HAS HAPPENED. I now see that my window installation permit with the City of Cape Coral has EXPIRED. NOBODY CAN TELL ME WHAT IS GOING ON. Where do I go to pick up my windows??? I'll have them installed myself and Lowe's can adjust my bill. Again, DO NOT USE LOWE'S FOR WINDOWS!!

I had my windows measured in order to get a quote for replacement. The contractor did not provide the contract without further prompting and refuses to use their company issued email. I live in a condo so it’s critical to send them HOA documents for providing insurance policies and window specifications before signing the contract. The contractor refuses to use the email address so I can’t actively ensure they receive the required documents. If they can’t communicate properly and can’t digitally provide documents I can’t see how they are capable of installing windows in my home. I am going with a different contractor with better customer service for this reason.

We had the installation that cost us more than 10k! We didn’t get what we paid for, in hindsight we were sold a lie! The sales rep provided comparisons to Home Depot and everything sounded great until the installation took place. Was a huge let down. One window was damaged and took almost 6 months to get that one replaced. The installer never informed Lowe's so we had to keep following up weekly till we finally got the window installed 6 months later!!!

I bought Amana electric stove. It didn’t stay hot even after 5 min. I bought this electric stove from Lowe’s not even one month yet, paid over 700 dollar. What a waste of money and time. I called them. They say they only have return policy for only 48 hours. They told me to call amana company.

The worst experience I have had with a company and customer service. Not one thing that was told to me was accurate. I purchased a washing machine for the Memorial Day Sale. The first delivery came and the washer died within two min of the water filling. The machine died with the door locked, ruining my clothes since they had to sit in the water. They said someone would call me within 24 hours to set up a delivery time. No one called. I called and found out it was already scheduled, without telling me. I had to take that day off of work since no timeframe was given. Sent someone out to replace it. That individual not only came an hour before my scheduled time, but when he came, said they couldn't exchange it because the lid was shut and left.

I ordered windows for my new house at the Lowe's in Mansfield Texas in which I was promised it would take about four weeks since it was a local distributor they would be coming from. I was on going to order my windows from Home depot that said it would be about six weeks instead and regret not going with Home Depot with a passion. It took 12 weeks to receive my windows at my property in which they came in completely wrong. They were for remodel instead of new construction windows which it was very detailed that I was building a new construction home. They tried to put some of the responsibility on me which is mind blowing since this is not my daily profession. The store did not take accountability for the mistake on their behalf and while I'm losing money on a daily basis.

Made the mistake of going with Lowe's to have Vinyl flooring installed. They hired Midwest Flooring out of OKC. It was the worst experience ever. Not only it Midwest Flooring a terrible company, Lowe's has not backed up their contract hire mistakes. Midwest lead worker arrives not knowing he was supposed to pick up the material. He asked where the closest Home Depot or Lowes was to get plastic to cover everything as they had ceramic tile to remove. He left came back with plastic started to put it up then stopped so nothing was covered and the layer of dust was so thick and throughout the whole house (not just the main room where floor was being installed).

I contracted with Lowe's on March 8 of this year. They delivered material for a roof, the front porch deck and a back porch deck on March 15. The crew came to work on my roof. They put on the wrong shingles on the whole front porch roof and they had to take all of those off and start over. That was the very first day. When the roof was finished, the drip edge was a mess, they had white caulking on my black roof and several of the shingles are not nailed down like they should be. Next they started my deck. I put Trex on my front porch porch. It’s going to cost me $10,000 when they had the porch finished.

I wish I had checked ConsumerAffairs and other review sites before we tried to buy a new clothes washer and dryer set from Lowe's. This company is *totally* FUBAR!! Unfortunately, we ordered a new clothes washer and dryer set from the Lowe's in Keller, TX last Thursday. The Friday evening before our washer/dryer were supposed to be delivered, I received a phone call from a computer telling me our items would be delivered between 4 pm and 8 pm on Saturday. At 8:26 am Saturday morning, I got a call from the Lowe's (third party) delivery team saying they were, "on their way to our house." When they arrived, I was told that they had the dryer, but not the washer. Side note: our old clothes washer is inoperative. Our old dryer works perfectly: we just wanted a matching set.

I scheduled a fence installation for my porch. I had to keep calling them to find out when will it be installed. Told everything was in stock at time of purchase. Then a week past and still nothing. Then I called again and they schedule the install. Didn't tell me the materials would be delivered a day before install and I was out of town when they delivered. They then delivered the wrong size material. Then they said they would deliver it the next day before install. Still no delivery. Then when it finally was installed it was missing some caps to the post. Called Lowe's again and they said they will get the installer to pick them up and install them. A week later called and they said they had the caps in stock and they will see what the hold up is. TERRIBLE! They just can't get right!

Although, I am glad that Lowe's offers a veterans discount I am troubled by the fact that they insist on scanning my driver's license now. It’s not just enough to verify my telephone number and look at my license anymore, they insist on scanning it. They don’t need this information, and I will reconsider going there because of this practice. I urge others to do the same.

They tore old roof off without putting tarps down. Nails are everywhere. They destroyed my soffit and fascia. Then came back to fix 2 months later and thought a hammer would fix aluminum fascia. Bent up my soffit trying to pull nails on fascia. I have bare spots on the shingles where they were sliding down the roof instead of using roof Jack's. I have 3 dormers that have the shingles sticking up. I would not recommend getting anything done by Lowe's in Morristown Tennessee. This was the 3rd job that I have to get fixed that they done.

I purchased two air compressors from the Lowe's store in Yulee Fl. Shortly after installation, the motor on one compressor quit, and shortly later the motor on the other compressor quit. The compressors were California Air Tools. I called the Lowe's Store in Yulee for direction. When I told the customer service representative the issue. She laughed and hung up the phone. NEVER WILL I BUY ONE ITEM FROM A LOWE'S STORE AGAIN!! AND WILL MAKE SURE EVERYONE I COME IN CONTACT WITH IS AWARE OF MY EXPERIENCE.

Two estimators came to provide a quote on three small (2' by 3') windows. They wasted over an hour of my time to provide a $2,600 estimate. The windows cost about $170 each. They indicated that they need a building permit to replace parts on my house. When I didn't take the bait they indicated a few days later that there was a "sale" and they would do it for $2,400. I said no deal. Now I am getting spam from other contractors. I would have let it go if not for that.

I can not begin to tell you about the overhaul needed at Lowe's with its communication and installation services. Bought Whirlpool appliance set from Charlotte East, online, and had it delivered. Delivery was well over past the time frame indicated for delivery and we had no phone call about being late, nor did the men apologize or say anything about being late when they arrived. Needless to say, the lack of contact to try and get a hold of someone.

I ordered two vanities online and was told they would get to me on May 18th, the date was then moved to May 25th, and now it's moved to May 31st. I can't get someone on the phone and it's an absolute nightmare because there are construction crews being held up and it's costing a fortune. I'm never going to buy from Lowe's ever again.

If you buy windows from Lowe’s, do not let them do the installation. They use a company called Perisic. The original installers did horrible workmanship. Project was started over a year ago and I’m still trying to get them finished. I wish I could submit photos.

I paid nearly 23k to Lowe’s for windows. It took 5 months for the windows to arrive and the installation to start. The installation was horrible. Caulking leaks, one window has still not been installed. I can’t get any help from Lowe’s although the salesman said Lowe’s would stand behind them for life. That apparently is not true. I’ve complained to the installer, the salesman, Lowe’s installation support team. Five months later I still have leaky windows and a defective window that wasn’t fixed and only partially installed. I highly recommend you steer clear of Lowe's for your window replacement.

My wife and designed a custom kitchen island with Lowe's. The estimate and contract they sent us includes the cabinets and countertops along with KNOBS. They shared an offer if we applied for and was approved for a Lowe's card we would get an additional 10% off. We signed the contract and were approved for the Lowe's card. The design team told us we had to go into a physical store and pay for the project upfront with the Lowe's cc information provided in the email we received. We went to one store and they informed us the sale of the island hadn't loaded into the system and we needed to wait for the design team to transfer into their system to pay. We waited 3 more days and received notification that it was in the system so we went to a different store where we were told once again the sale wasn't in the system and they were having computer issues company wide.

Lowe's just sent an automated email asking to review the hose kit I received from this stove order. They shouldn't have! On April 27, 2023, I received a smaller window for the delivery of my new 30 Inch slide in LG stove the next day. I was even told the driver/team leader for my arrival window between 10:30AM to 2:30PM April 28. This hose kit was delivered to my door before that window but when 2:30PM came along, NO STOVE! At 2:35PM, I got an email which said the order was cancelled! WTF. I've received no contact from Lowe's since, except to review the hose kit! No apologies, calls, or emails. Just a request to review the hose kit. Nice corporation huh? Please buy your major appliances elsewhere! ~ErgonomicsDr

I purchased several special order doors from Lowe's in October 2022, and an installation package. The first installer damaged most of the doors and several walls. The two doors that were not damaged were installed improperly. He did not finish the first day, but tried to force me to sign a paper saying that the job was complete. I refused and demanded another installer. Lowes tried to refuse but finally sent someone else out, who again did not finish the job and brought out 2 replacement doors which did not fit and a replacement door which had been damaged in shipment. They promised to order more doors and return. After several weeks I began calling the installer, who would not return my calls. I spent hours on the phone with Lowes. The customer service reps repeatedly promised call backs which did not happen. And emails which the next Lowes representative could find no evidence of.

My flooring was not installed properly, which led to the vinyl plank, pushing against one another, and causing them to break. I spent the last year going round and round between installer, manufacturer, and Lowe's. Finally went to the Better Business Bureau, and then spent the last three months being led to believe that I was going to have the situation made, right. This was after I presented a letter from the manufacturer, stating that it was an installation problem, sent plenty of pictures and they even had somebody come out and inspect my flooring and tell us that it was definitely done wrong. I was told today that there will be absolutely nothing done to make the situation, right. I spent $10,000 trusting Lowe's to make sure the job was done correctly. And here I am sitting at a broken floor and am absolutely devastated! My recommendation to everybody is to stay as far away from Lowe's as possible. I will never trust this company again.

I ordered a freezer online from Lowes on April 11, 2023. I scheduled delivery on April 17th. They were supposed to deliver it between 4 and 8 PM that day. They left me a message at about 6 PM that day saying they would not deliver it that day, and that I should call to reschedule. I called Customer Service the next day and was told that they scheduled delivery for the 19th between 8 AM and 12 PM. In the morning, the scheduled time, per their app, was changed to 4 to 8 PM. At 1 PM they called me indicating arrival and their waiting. I got there about 1:30 PM.

Purchased over $5,000 in appliances for the remodel of a commercial building in Cullman, AL (AllSteak Building). Sales associate was outstanding. Delivery was scheduled for April 27th, 2023. Received a call that evening at 7:00 stating they didn't have time to deliver my products and would I call them back. I immediately called them back and they didn't answer and their Voice Mail was full so I couldn't leave a message. The next morning at 6:38 A.M. I received a call they would be at my building in 5 minutes. I told them I could be there in 10 minutes and to meet me on the 3rd Avenue side of the building by the Church. As I'm pulling up I see their truck driving away. They had just put over $5,000 worth of appliances on the curb and left.

I came into Fairview Oregon Lowe's on glisan and 223rd to return some simple green cleaner I bought there. When I showed the clerk my receipt she credited the funds to the debit card I bought the solutions with however as I told the employee, I no longer have that card and I would like cash back instead. It says on the website return policy that cash back is fine. But the employee refused to assist me with my return stating that it was not reversible and that I should contact my bank. She never even asked me how I would like my refund delivered. If she had she would know that I no longer had the debit card that I paid with. So this was her mistake. I feel like I have been ripped off for fifty seven dollars. And she was rude to me treating me like a bum or thief instead of a customer. And she was not helpful at all and she was short with me. Horrible experience. I will never shop Lowe's again and won't recommend it to anyone again.

Ordered a cooktop for my home. Had it shipped to the store for pickup. It arrived damaged. Ordered again. Had it shipped to the store for pickup. It arrived damaged. Associate advised that we ship to the house. Ordered again. It arrived damaged. We refused receipt and sent it back with the Lowes delivery service. The worst part is that the last one arrived damaged 5 days ago and Lowes still has not refunded my purchase. I have called customer care every day this week. Each time I was promised an escalation and a follow-up phone call within 24 hours. I did not receive a call back at any point during this week. I have been without a cooktop for over a month now and Lowes is still holding onto my money. How would you feel?

I bought a sink on 1/22 at the Cornelia GA Lowe’s and arranged for measurement and installation via Handy, Lowe’s installation partner. Today is 4/19. Handy re-scheduled my measurement 10 times and cancelled twice. Have literally made dozens of calls to Lowe’s and Handy to remedy the situation to no avail. Now am just trying to get a refund on the sink which has been sitting in Lowe’s Cornelia back room for 3 months. Very well meaning people, but no traction. I used to drive by Home Depot to do business with Lowe’s. It’s Home Depot for me from now on.

Avoid at all costs! 2 windows were completely wrong and Lowe’s not only didn’t want to do anything to fix it but they were extremely rude both in store and on the phone. You are much better off going through a dedicated window and door company.

I purchased a GE wall oven model #JKS3000SN1SS from Lowe's in Barrie. A subsequent Electrical certification was turned down because this appliance was not labelled as safe for use in Canada. Calls to Lowe's resulted in a claim that an alternative to a UL label was attached, called a URL. Turns out that there is no such safety standard. Repeated calls to Lowe's for clarification were ignored by them. Several times they put me through to an extension that was never answered and that eventually timed out. Would strongly suggest avoiding this uncaring business and go to Home Depot instead.

Delivery arrived an hour before scheduled without a phone call with the first lie of the day, "I called you about coming early"; my cell phone showing no message and no incoming call that morning. One man moved a wood table and knocked over a vase and water went everywhere and didn't alert me; A heavy medical device was moved along with other items and nothing was put back in place. The fridge was already put in when I saw the dent ON THE FRONT. The men said that it was an easy fix. The Styrofoam and other trash was thrown on top of a small trash can which spilled out over the floor (it belonged in their trash bag/box, not mine!). The stove had to wait for the electrician. There were other things that didn't add up, were in error, but let's move along.

I was able to resolve the issue with the retailer. Thank you.

Day 1. Roofers came to remove old roof on house and garage. No one advised me that large pieces of wood would be flying everywhere, and items would be falling off the shelves and ceiling in the garage. Once the work was finished for that day, I came to inspect the inside of the garage. I found my vehicles paint had been damaged in several spots. The car was completely covered in wood shavings, and has scratches in the roof and left rear quarter panel, from a fan that fell from the ceiling rafters in the garage. After looking at this, I immediately called Rick the project manager, and explained to him that I was not satisfied with the respect of the surrounding, while installing the roof. He proceeded to listen and sounded very passive about what I had told him, and said he would be by to check out the damage in 5 days. He never said anything about moving the vehicle. Once again I was very unsatisfied at his attitude towards the situation.

In May 2022 I purchased new windows and sliding doors from Lowe’s. Since this time, the job has been botched at every single step along the way. First, I was told it would be three months for manufacturing. Three months come and go and no word. Six months come and go and no word. Eventually, I learn the items have been sitting at the store and nobody notified me.

So I ordered a Whirlpool washer and dryer from Lowe's Conyers, Georgia. I got a scheduled delivery date and time of April 1, 2023, between 8 am -12 pm. When the appliances didn't get delivered at 12 pm, I got no notice no email, or call. I figured I would log into my Lowe's account to see if there was an update. There was a message they were delayed in delivering my appliances and my new delivery time was between 12 pm - 4 pm.

I purchased a washer and dryer (May 11, 2020) from Lowe's and the washer has went bad. Lowes nor Whirlpool will do nothing. I paid $400 cash money upfront and charged $528. When the washer was delivered to me it was dented up bad, and asked the delivery man, "are you sure this won't affect the washer?" And he promised faithfully it wouldn't. I sent an email to Lowes Customer support on June 3, 2020 with pictures and Lowes would not even read it. So what do you do when this occurs? I hoped and prayed the delivery man was correct and I wouldn't have any problems with the washer, but he wasn't and now all Lowes can tell me is. "Oh well we all get stuck with this," and Whirlpool wants me to pay $99.00 upfront for a man to come out and tell me the washing machine isn't worth repairing.

There was a new kitchen to be installed. They took out my stove vent they put in a new hood and left the vent out they said I didn't need it anymore now it's not vented anymore it has since quit working and you could smell it burning. They left parts of my baseboard out. The cabinets are falling off the walls. The cover for my washer and dryer was not put back on the wall. The crown molding is falling apart. It's separating from the ceiling. I would not recommend these contractors to anyone who purchased a package from Lowe's.

I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. That day is today and last night I got a call from the rudest 3rd party customer service agent I have ever had to deal with. He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up I called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email. He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money I spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get that. Lowe's please stop using 3rd party trashy unorganized companies when it is your name getting trashed. I fully intend on telling my story in more details to everyone I know.

If there were negative ratings, Lowe's would receive them. In January of 2022, we contracted Lowe's to redo our kitchen. We had their designer draw up a design for the kitchen, and Lowe's sent someone out to measure. We paid in full for the kitchen and were told it would take approximately six to eight weeks. TEN MONTHS later, they installed our kitchen. Lowe's measured wrong two times, sent wrong cabinets, and they completely gutted our kitchen BEFORE they discovered that all of the initial measurements were wrong. We had no sink, no water - NOTHING in our kitchen except a wide-open space for 9 months. We asked them to install a temporary sink many times and there was always an excuse as to why they couldn't do it. They finally installed a temporary sink almost 10 months later and came back a week after installing it to tear it out for the kitchen install. HORRIBLE.

We have been having trouble with Lowe's customer service. We ordered a washer and dryer last year, they arrived on time and the washer and dryer were great, but the stands for the washer and dryer were too small. The delivery guys said they could not take back the stands (they had removed boxes and took them away). They informed me that I had to contact Lowes for them to come pick them up and either get a refund or bring and install the correct stands. We have sent numerous emails, my husband has called and gone to store to speak to the person we bought it from (could not find him) but we have not received anything, it has been hard to try and get this resolved. We have copies of the emails. Before this we have no complaints with Lowes. We still shop the store to this day but trying to get this issue resolved is hard, the washer and dryer stands were about $300 each.

Do not EVER use them for a kitchen install!!! My 85 year old mother hired Lowe’s to purchase and install her kitchen in August 2022. It is finally finished on February 13 of 2023 when her cabinets initially showed up, the installer finally arrived and began to install the cabinets. Apparently he did not take inventory and parts were missing. I guess it was not his job to contact Lowe’s and tell them items were not there, so my brother did. So after a two month delay, the extra cabinets finally showed up and he installed them, though not completely. After this, the countertop people came and measured her countertop. When they came to install the countertop, they cut the sink out wrong, and had to return it to the store. Finally, when they returned with the proper countertop, we discovered that the installer of the cabinets never put on a piece to cover up the spice rack, which was located next to the oven.

Man, if I can go lower that 1 star, it would make more than my day. I would love to express to the best of my ability that Lowe's is the WORST company I've ever experienced buying an appliance from. It was the time for me to buy an oven because my oven was old and it obviously it needs to be replaced so we decided to go to Lowe's because we want to experience buying from them. I bought appliances from Home Depot, Sears Online, Costco, and Best Buy and I've hadn't gotten NO problem with them and the people in those stores are very responsible and they take good care of us. Unfortunately with Lowe's, we were not satisfied with their service and their so careless + pathetic **.

I paid for a kitchen backsplash and install through the Lowe's in Bismarck, ND. The installers did a terrible job and Lowe's install services, known as ServicePro, agreed to have it redone, but I had to have the same terrible installers. They made three appointments and didn't show up. After that, ServicePro told me they were working on finding a different installer. Over many months, they said they had someone lined up the next month, but they never did. When I called the local Lowe's store, I was told by the manager that this was not their problem and they refused to do anything about it.

I bought a Whirlpool refrigerator for my son and his family on 7/7/2018. I bought the extended 5 year warranty with it because I was told it could be fixed locally in Bismarck, ND if anything happened. Around Thanksgiving, 2022 this refrigerator stopped working. It took many phone calls to the warranty phone number, 888-77LOWES to get a technician to come and look at it finally in mid-December. He told us to unplug it for a week to make sure it completely thawed out and then try it again. We did that, even though we already had it defrosted. It still didn't work. Then it took many more calls to the warranty center to finally get a 2nd technician to come the 2nd week of January.

Unfortunately, Lowe’s is turning into a budget brand store with subpar appliances. I purchased a front load Samsung washing machine and had it professionally installed by Lowe’s. It stopped working in only 2 years. As you can see from the pictures I took today, they still LOOK brand new. Well don’t judge these books by their covers. They only LOOK nice. I’ve had two service technicians tell me that my machine must have a defect because there is no machine that should have these issues within two years. Also, both technicians along with a technician that came to look at my refrigerator warned me never to buy Samsung appliances again (my fridge is Kenmore. It is 22 years old, and it still works.)

MLK holiday weekend sales but no employees in the appliance center. I eventually purchased a refrigerator, washer and dryer. I had pre-selected them the previous day and just needed an agent to ring them up. Employees from other departments were reluctant to help as they were not trained in the various information needed to sell warranties and such. Two and a half hours to buy 3 items. Painful!

My wife and I have always maintained excellent credit and purchased an item (Ashley 3200 sq-ft Pedestal Wood Stove) around 4/1/2022 and Lowe's convinced us to open a credit account to get the best price vice paying cash. The purchase was just less than $2000. Our payments were always above the monthly requested amount. The financing institution is Synchrony bank and a bit of a challenge to reach to get clear information. We paid more than the minimum payment on every payment and more than a year later, checked synchrony and realized we still owed more than half of the total. Even though our payments were greater than the amount due, the interest rate was through the roof and we would have never paid it off. The interest just continued to skyrocket.

I have a Kobalt power tool that has stopped working after only 4 uses, they say they can not replace it and I will need to purchase another..I will never shop at Lowe's again and you should not either..

NEVER, I repeat NEVER order new windows from Lowe's! This has been one of the worst experiences of my life. They use a 3rd party installer who never fully sealed my windows (there's a gap on one side of each of my windows) and now after NINE WEEKS (over two months!) and counting my windows still have freezing cold air coming thru because this 3rd party installer didn't seal them all the way on one side of each window.

Lowe's claims to have a price match guarantee but when I called for a price match for the EXACT same item on sale from Home Depot they refused to match the price. Over $75. I’m returning $1000 to them.

I contracted aluminum fence installation through Lowe’s on September 16. As finally write this review on December 29, my installation has yet to be completed. I have been waiting the past three weeks for a single corner post… My project is sitting about ¾ done. Along the way, there have been tons of empty promises and missed deadlines. We have had materials (including concrete) sit in our driveway (front of the house) for over seven consecutive weeks. Today, I was to receive the materials needed to finalize our installation. Yesterday, Lowe’s sent confirmation that the materials would be delivered by 12:30 EST. When no materials arrived, I called and was told that the delivery was “not on the truck’s manifest”… Lowe’s now claims that my remaining materials will be delivered January 2. Rightfully, I hold no trust in that.

My wife and I ordered a built in desk with cabinets from Lowe's in Mandarin. The paperwork says desk height. Standard desk height is 28-30 inches. What we got was 32 1/2 inches which is 4 inches higher than my standard 28 inch desk. We complained from day one. We contacted Michael. Nothing. He said the order was right. We contacted installation. They said Michael is right. The order specifically says desk height and we told him to his face when I was ordering that I work from the desk 12 hours a day typically. We measured his desk at the store. Yes...the cabinets will be this high. We paid $6000 for the built ins and countertops. We can't use them because they are too tall and hurt our shoulders. We have filed complaints thru Google, thru the store and with corporate. Nobody calls us back. The assistant manager in charge of the cabinets is less than useful. She just refers back to Michael that he is correct and what we got is correct.

I recently had some appliances delivered. Lowe's recently went to a third party delivery system in which the third party also contracts out the actual delivery. The delivery crew damaged my home flooring and then both Lowe's and the logistics company (Riverstone Logistics) made me work with the actual delivery crew to get the damage paid for. Lowe's partners with outside companies without their customer’s permission and then takes no responsibility when things go wrong. They’ve lost a customer for life.

Lowe's Richmond, VA comes into your home to measure then sell. On-the-spot purchases are difficult, there is an element of pressure to decide without further research. I trusted Lowe's products and services so bought storm doors and replacement windows. Door purchase and install went fine, fees for install reasonable and all was completed in a timely manner. Windows install is unacceptable. Windows are here, delivered but the Lowe's contracted installer is booked ahead for two months and says he doesn't have enough workers to do the job.

Thankfully, I was able to resolve this issue with management.

Long time customer and this is the worst appliance purchasing experience ever! Purchased refrigerator and stove. Delivery was horrible and trying to communicate with store impossible. Lying to customers must be part of their company training. Too bad they aren't taught to use a telephone! Will no longer be a Lowe's customer. One star is very generous!

Guaranteed a price which includes tax, labor, materials, etc. By a salesman named Jimmy at the Lowe's on N. Main St. In High Point N.C. l received my 1st bill for the FENCE 385.00 MORE THAN WHAT IT SHOULD HAVE BEEN. Jimmy will not return my call after many attempts. 385.00 is a lot of money. What can I do.

Waiting on Delivery of my fridge from Lowes and I get a call 2 hours before delivery that it was damaged from the warehouse and needs to be rescheduled. Meanwhile my other one was removed last night and now I will have nothing for 3 days. And all I get is we are sorry. Customer service is horrible everywhere. And there is no guarantee on Saturday they won't pull this again.

Waiting almost 2 months now to get an exchange for a new Maytag washer purchased October 16, 2022 from Lowe's Seneca South Carolina store. The washer moves across the room when under spin cycle. Loud spin cycle!!! Cannot be repaired - technician has already been at my house. This is not a repair issue I was delivered a faulty washer from day 1! Lowe's CEO won't help. Trans# 10937107. Serial# CB900560. Model# MVW4505MWO

I have been told by LG more than 4 times now that someone is coming to repair my washer and nothing has been done yet. I purchased the LG washer from Lowe's in September 2022. I contacted Lowes on social media and they made it appear that they were concerned in public view. In the private message, they essentially said there is nothing they can do - for me to contact LG. I would like Lowes to know what type of business practices of a product they sell.

I just sent my son to pick up three rolls of garland for outside. We’ve been getting it at Lowe’s for a few years and this year the price was obviously a lot more which everything is nowadays, but the quality was a lot less and then it said 20 foot and when I opened it up I knew right away it was not. I measured it and the rolls are 12 foot. Total total rip off.

Hired Lowe's to install the dishwasher I purchased. The first day we scheduled the installation (two weeks out) they arrived at the end of the four hour window and started to work. After review they told me they couldn’t complete the installation and would have to purchase a part and reschedule (another two weeks out). The contractor added additional labor and material cost. He said that it could have been accounted for if someone looked at it before scheduling the installation. The second time he came out he arrived two hours after the four hour window he provided and then installed the dishwasher. Mind you that I had to take off work to be there both times. Since Lowe’s contracts through a third party, a lot of coordination was required. Install was good but what a pain in the **.

We had a toilet installed by Lowes installation because my husband and I were both injured. They put it in and 3 months later it's leaking. A guy came out and made it worse, now we have water damage and the toilet is unusable. We have been put in the backburner repeatedly. They make appts to fix it and then cancel. I would not hire them ever again!!!!

I bought a new dishwasher from Lowe's. A complete mistake, I was told they don't uninstall the dishwasher to be taken away. So, I had to hire someone to do that, when Lowe's delivered the new dishwasher the next day, the delivery guys put it in my kitchen, but would not even unbox it never mind install it. I was NEVER told that the dishwasher would NOT be unbox or installed. I have bought many appliances in the past and the appliance was always unboxed and installed. DO NOT USE LOWE'S FOR APPLIANCES unless you have somebody handy around the house that can do this type of work.

We thought we should try the purchase and installment from Lowe’s for our sliding door on the back patio. After a lengthy contract (why?) we were informed about a certain time to get the job done. After the product has arrived at the store - we were told (a month after it arrived) that their installers quit. (Is this my fault?) They have not come to the table with any acceptable solutions or remedies to help with their inept planning. They took all of the money upfront and are not willing to refund it. Instead, I am forced to play their games and they have all the money. Only use Lowes if you have a lifetime of money and patience for their stupidity. Why should I be the person to solve their problems? This is not acceptable. Lowes is not willing to take responsibility for their own errors and expect the customer to pay for them….with time and money.

The buffoonery! I was looking for a washing machine and I went to Lowe's in Tyler Texas. I live in Jacksonville Texas. They didn't have the washing machine I can afford or like in Tyler but they looked up which one would have one. There was one in Lindale Texas so I've now drove to Lindale texas. They have a washing machine and I like it. Then they say they have one on clearance. I said I'll take it. They said, ''We'll give you a 5-year warranty on this Maytag.'' I said, ''So this unit is scratched?'' They said, ''Yes it's scratched. It works correct?'' ''Yes it works. Can we test it?'' ''No, but we know it works.'' I say, ''So if I get home and it doesn't work we're going to have a problem. I've had a flood at my house and I've had clothes on the ground about 10 days soaking wet trying to get this washing machine. I'm willing to take it myself instead of y'all having to deliver it because I need it now.'' That saves Lowe's $100.

I have very bad experience for repair my Washer. I have been waiting more than 10 working days to be fixed my washer. I am reaching Lowe's. I did not get yet any answers. Please don't buy any appliance from Lowes. I got same experience with my Refrigerator this summer. They make me to wait 3 months to resolve the problem after many calls and talks.

Never use Lowe's for major home projects. This nightmare began with the cabinets we purchased. The Lowe's design person we used first keep trying to design our cabinets “the way he likes it”. Then once the cabinets arrived there were incorrect sizes and a missing drawer for the master bath vanity. This in turn set back our project because the counter tops were ready to template by another company. The reordered cabinets were then sitting 2 hours away and we were told it would be 3 weeks before they were delivered. Thankfully Linda in cabinets went above and beyond to contact the cabinet rep and he went and got our cabinets the next day.

This company continues to disappoint me, despite my efforts to try to do business with them. My woes started with Lowe’s last year when I purchased a set of patio furniture from the store while I was 8 months pregnant. I selected the furniture and was told it would be delivered the following day. The furniture was delivered, but it was defective. There was a screw missing from the bench. I reported it to Lowe’s. They refused to replace it and instead stated they would send someone out to fix it. I waited for days while appointments were scheduled and rescheduled with no appearance by the delivery person. I went to the store on 5 occasions while I was 8 months pregnant trying to get some answers because no one would answer the phone. They kept telling me they were going to come fix the issue but never did.

Never go to them for ANY install services. Usually I go to Home Depot but Lowe's sells Pella windows and doors. Placed my order in April and was told 4-5 months until install and it would take 2-3 days to install. Well now Lowe's says they want to install at the end of December during Christmas time. 9 months later. In the winter. And I was told the job would take14 days now to install. The delay is because the store didn’t order trim back on August 8th. When I requested it from the salesman and the store. I asked 5 times if the trim had been ordered I was told not to worry about it. Lowe's decided to wait and ordered the trim October 29th. Guess what, it wasn’t ordered correctly and we waiting for two weeks to be told it’s backordered for another month.

We had two Kitchens installed w/ Lowe's Installation Service in the beginning of June. 6 Months later and we are still attempting to get them to finish the installation. It was 4-5 months attempting to contact the original sub-contractor who started the installation with NO returned calls. Attempted to get Lowe's involved after a short period of time and they never got back to them either. After 5 months we finally convinced Lowe's to contact another one of their installers to finish the installation. One came out to survey the uncompleted job end of October but have not heard from anyone (either Lowe's or Installation Company) for a couple of weeks nor has Lowe's returned the last 4 emails yet.

I recently purchased from Lowe’s a fence installation back in late March early April. From the beginning this was a good start, until materials issues. Materials were delivered delayed, obviously due to COVID materials shortages, that will be the only credit it give in this review. From time materials arrived it took over a month for project to begin, please keep this in mind. Due to the poor design from a Lowes employee the materials provided did not work. Had to back to the drawing board for a redesign, yet another delay in installation. Took 2 weeks to obtain new materials for a new design and then another for a new crew. This crew, contracted by Lowes, was initially good, but when pointing out their flaws he became very aggressive and I had to fire him. After this incident the contracting firm, owned by a man named Nader, sent another crew to complete the job and again poor quality. Called in numerous calls to IST and Lowes management.

Just over 2 years (right after the end of the warranty) and my $30,000 kitchen cabinets are falling apart from CHEAP GLUE! Lowe's hires the least competent contractors, uses the cheapest materials and charges you the highest margins. NEVER AGAIN!

Purchased a privacy fence with installation April 30, 2022, after product sitting for months and my continuous calls complaining they finally started the installation Aug 22, 2022. Product was missing and the installation is not complete. Again calls complaining and trying to get parts gets nowhere. Finally received the missing parts Oct. 28 and they were the WRONG parts! My installation is still not complete and calling customer service or the store gets me nowhere. I call customer service to speak with a manager and I am always told they are in meetings or someone will call back - NEVER a call back. On hold currently and was told by rep, she is only allowed to hold for a manager for 10 minutes so if she can't get ahold of them I will need to call back.

It took over three months for kitchen materials to be delivered. The subcontractor Darrin refused to set a install date based off of delivery date. So, install delayed over 5 weeks after materials arrived. Install took two days. I noticed that a face panel by the sink area was not level; left a text message with subcontractor. He never replied or came back. Back seams of some cabinets showing minor damage. Lowe's Fort Collins has yet to turn in whatever paperwork/email to the Granite World subcontractor. Basic lack of communication between Lowe's and their subs. No kitchen sink since September 28th; it is now November 1st. Color me unimpressed, dissatisfied and would NEVER recommend Lowe's subcontractors.

Horrible customer services by Lowe's and the "companies" they employ to do the work. No one takes responsibility for what they break in your house. I will never use Lowe's again. It's been months and I still have a new, damaged by contractor vent hood, and split wood in my cabinets from the "installation". I had a kid, the son of the contractor does his dad's run, he had never installed a hood as he stated. He not only didn't know how to installed it but when he did, he screwed right into the metal and split the metal panels on the new hood, he also put screws through my wood cabinet and split the wood right in the front where you could see it.

Terrible customer service. Do not buy extended warranty plans from Lowe’s. We filed our warranty several weeks ago. First trip from the service technician indicated there was nothing wrong with our washer. Then without returning they ordered multiple parts. The technician returned several weeks later to advise that he needed more parts at which time Lowe's said it was not worth it to fix the washer. They then decided to buy out the washer. We purchased our washer on sale. We received nothing from Lowe’s until I contacted them stating that the service company said they were buying out the washer.

I reached out to Lowe's in June for a fence. Installation's Sales rep submitted the wrong installation job and now I have a partial privacy fence. Wrong materials were delivered and upon notifying Rep he stated the store got it wrong and he no longer works at that store 434 W. Twelve Mile Rd Madison Heights Michigan. Since Oct. 4 2022 I have been trying to get this matter resolved to no avail. I called them in good Faith, I'm only asking for Customer Satisfaction. 20 days of waiting. Would not recommend them. Poor Customer Service.

I had Lowe's install a faucet into my guest bathroom. Their technician did an incorrect install, the sink had a slow leak. Lowe's refused to resolve the issue. This lack of professionalism and accountability is what nudged me to take my business to Home Depot and Ferguson.

Ridiculously bad experience attempting to purchase appliances. Despite supply chain issues we eventually got a refrigerator and microwave but the range was a no-show. Did they tell us? Did they tell us delivery was scheduled? Yes. Did it show up? No. Did I have to call the store to find out that it wasn't coming? Yes. REALLY??? Worst customer service. No professionalism. They had two different opportunities in 24 hours to advise us the range was not coming - and never would be - but they never called. Here's an irony - I ordered the same range from Home Depot and it is expected to be delivered in a week (Lowe's said they were never getting this range in stock again). We will NEVER buy anything from Lowe's and will advise everyone we know to go elsewhere.

I had hired Lowe's to redeck and bulid a deck on my home. This was in May 2022. Now it is October 2022 I have been paying on this May and have almost $9000 invested. Lowe's set 2 people over last week and damaged my home. I have requested my money back from Synchrony Bank the place I have been making payments to since May. Lowe's sent damaged material to be used with this job and has refused to refund my money and pick up damaged material they sent to use on this job. I have nothing to show except old deck removed and my home being damaged. I requested repair of my home and money refunded and damaged material to be returned to the store.

After calling to cancel a 10k+ order they resolved the issue with selling me the replacement items at an even better discount. They delivered them for free.

Waited 2 weeks for the delivery of fridge and washer I ordered. Called 2 days before to check delivery status and got automated confirmation that delivery was as scheduled (11am-11pm). I blocked out the day a week in advance to accept delivery because I wasn't given a delivery window when I ordered. Got another automated call day before that delivery was as scheduled with smaller window this time (10am-2pm). On the day that delivery at 10am I got a call saying that my fridge was back ordered 3 months (original date 9/29 back order 12/1) representative said I would get a discount if I waited for delivery. However, she said they wouldn't be delivering anything to me today, no fridge and no washer. She said she couldn't help me change the order so I needed to call sales. I waited 2 weeks without a normal fridge. I've been living out of a small fridge. I called sales and they said they couldn't give me a discount beyond my original order.

My advice to anyone is to AVOID ordering appliances with Lowe's. I placed a big appliance order on August 27, 2021. After a year, the refrigerator delivery kept getting rescheduled (holding the other appliances up). I called to inquire and they said the refrigerator was "in route" from the manufacturer. My delivery date changed over 10 times. I called and visited the local store to inquire on the order multiple times and no one could help.

It’s been 2 years with several claims & a Promise for a Full refund & NOTHING, as to date!!! Our refrigerator, has been NOT working for “5” WEEKS!!! Numerous phone calls, & ALL I receive is the Philippines. Again, Rhetoric & Rhetoric!!! I’m being kind, LIES & More LIES!!! Have even called the Company who sold us the product & They're Angry!!! Will NEVER buy another LG product again. We have “Several” in our home.

Purchased a GE Washer/Dryer from Lowe's with setup included. Plagued with delivery problems - 3rd party excuse. "Installed" venting was crushed and 220 cord was hooked up wrong sending electricity thru dryer frame. Fire and lucky my husband wasn't killed.

Spent an entire Saturday waiting for my refrigerator to be delivered. They never showed up. They never called. When we finally got a hold of someone, they told us we have to reschedule. Do Not Shop here.

We purchased an air conditioning unit from Lowe's online. We needed it installed and we paid an additional (costly) fee for installation. However, after the unit was installed, the cord could not reach the special outlet we have - so we needed it to be uninstalled and returned to the store. This process was absolutely time consuming and very frustrating. They kept sending 1 technician for a 2 technician job - and without a suitable work vehicle to transport it back to the store. The technicians work with their own personal cars which were too small to transport the unit.

After multiple phone calls and text messages we have yet to have the fence installed. The panels were available back in June but now all they say is they are not in yet. Never going with Lowe's again. They are horrible.

Purchased a defective riding mower approx July 29, 2022. Have had pickup of tractor scheduled 4 times. Called Robinson Twp. Store manager. Called corporate at least 12 times. May or may not pickup day 5.

I purchased a brand new Whirlpool washer on July 25, 2022, and less than 2 weeks after purchasing and only a few washer loads, it quit working. I called and they informed me that the return policy was 48 hours. They had me call Whirlpool because it was under warranty. Now three weeks later, just over 1 month, it quit working again. You cannot get service on weekends and I need to do laundry. I had to go online to schedule an appointment but the site would not let me choose a date and all you can get is a virtual assistant which is no help at all. This is a new washer and should not quit working. I am 71 years old and I have to still work just to pay my bills. I do not need to pour money into products that are defective. I do believe Lowe's should return the washer and order a replacement for me. This has had me very upset because I don't have the money to buy another one and shouldn't have to. This new washer should last me for the rest of my life.

I would give a -10 if I could. My email to them pretty much sums it up regarding shoddy work on a $50K kitchen remodel last year. They don't stand behind shoddy work when it's more than 1 year old....I was 2 months past the expiration date!!! Well, I can't say I'm surprised even though that's NOT what you (Desiree) told me in person when I said it was over a year. You guys haven't stood behind and made right any of the screw ups that happened during my six month project. 

When these came in, they were the wrong height. Ordered again. Installers removed one of the working doors, so now missing three! Still waiting for these doors after over 5 months delay.

Lowe's had not installed our dishwasher which they have charged us for. It was supposed to be installed yesterday and we have not gotten a call from them and no updates. Nothing. Please investigate and take this seriously.

January we paid cash for a fence to be installed in May, excited as we were things began taking a huge turn for the worst. Lowes did not order enough product to install our fence no caps no gate no lattice decor! We patiently rescheduled for June and our fence was installed. What a nightmare!!! Our fence was installed with multiple large gaps underneath ranging from 3-7” when you should only have 2” maximum! We have to barricade our fence with stones and other material to keep our dogs from escaping! In addition the double gate will not close and each door is at a different height! There again we have to barricade the gate also to keep them closed or they will blow open with any burst of wind and our dog's escape.

I bought a washer from Lowe's in Meridian Idaho and it didn't work. I took it back and was told that it is not returnable after 48 hours. I asked to speak to the manager. Those were my only words except some friendly chatter to another employee while the woman went to get the manager. I got the assistant manager who came up to me very aggressive and angry like he couldn't believe a customer was bothering him. He said it's not his problem because I waited 45 days to return it which was false. It was within 2 weeks of the original sale date. This was the soonest I was able to bring it back to the store. I asked if they stand behind what they sell. He didn't want to answer and instead started attacking my character. He said he didn't like that I swore to the employees and that I was aggressive to them. I said, "Go look at your video tape because you just completely made that up."

Bought a fridge that was set to be delivered between 3-7pm at 6pm. They called to tell me their truck broke down on the freeway and my order wasn't going to be delivered. Now the next no phone call to tell me when my order will be delivered so I had to call and find out that it's being delivered between 6-10pm, that's way too late for me and there's no way to change it.

Lowe's no longer gives veterans the 10 % discount on lumber and appliances. I guess this is their way of showing their appreciation for the sacrifices our veterans give to our country. I tried using their chat line to see why the discount wasn't applied. While I was on the chat waiting for an answer I called the 800 # and found this out. I returned to the chat line and told him he should have been able to handle my issue. If he is working from home and can't do his job there he will be back in the office or unemployed.

Bought an entire kitchen appliance setup and kept getting the runaround. We spent a lot of money. Finally got a shipment date. It came and went. Contacted Lowe's and they gave us a ** answer. This went on for 3 months. The final straw was when we 100% were assured we would receive our appliances on such and such date. Nope. Never even put them on the truck. The reason “the dishwasher was on backorder”. This is an entire remodel. We had everything but the appliances installed. Contacted corporate and I agreed to drive an hour to pick everything up and they would knock 300 bucks off.

For the last year I have made my payments on the 3rd of the month. For some items I brought, when I check about my acct, they were charging me a late fee every month because my bill was due on the 2nd of the month. The reason I did not know this, I was on the no paper bill and I am old and did not check it. When I ask why, THEY LAUGH AND SAID THEY ARE WITHIN THEIR RIGHT TO DO IT! Goodbye LOWE'S.

GE Profile Dishwasher with Lowe's Protection Plus. Eight repair visits and dishwasher still broke. Lowes refuses to buy back per warranty three visits and we buy back. Lowes Protection Plus is a fraud! Lowes store 0709 4708 Portsmouth BLVD. Chesapeake, VA 23321. Manager ** useless.

Don’t buy appliances from Lowe's! Sept. 2021, I bought an electric cook stove with an extended warranty. It was a Whirlpool. On July 4th while running the self-cleaning cycle it popped and through sparks. I filed a claim with Whirlpool right after it happened. I was finally told today that they can’t find anyone to come service it. I called Lowe's store manager and she told me they couldn’t help me. That they don’t service anything either.! So I guess the extended warranty I bought was no good either since they can’t find anyone to service it. STAY AWAY FROM APPLIANCES AT LOWE'S, it has been a nightmare.

In June of 2020, my husband and I purchased a Maytag Topload washing machine for my mother at Oak Grove Lowes, Sullivan, MO. The transaction # is **. The Model # is MVDX655DWI. Along with the washing machine we also purchased an extended warranty plan. On June 19, 2022 the washing machine stopped spinning the water out of loads. On June 20, 2022 we called Lowes in order to get a repair service to come. The warranty for washing machines states "Lowe’s will respond to you within 7 days from the day you raised your complaint. In case, Lowe’s fails to send someone to repair the appliance, it has accepted to offer to customer $50 as compensation." This was brought up several times in phone conversations and the $50 has never been sent.

Monday July 4th I went into the local store. I purchased what I thought was another 5 cf chest freezer the same I purchased from them like 20 years ago and it says on my receipt I purchased a 5cf feet. On Tuesday July 5 it was delivered. Told them to leave it here in my living room so when I moved the old broken one next to it I noticed it was smaller. So I went online to look up the model number. It says it a 4.9 not 5. So that Tuesday I called the local store twice and I told the person that answered who I was and the problem and that I needed to speak to the supervisor. So she transferred my call to him. Well it ranged and ranged then went busy so I called again. Same thing happened for 30 minutes.

A simple project evolved into a frustrating arch across 14 weeks; simply put, I wouldn’t trust Lowe’s Palm Desert Millwork Department in building a dog house for my back yard. Lowe’s association with American Building Supply (ABS), a subsidiary of Jeld-Wen Windows and Doors, is ultimately the root of damage upon the Lowe’s brand and should be strongly reconsidered as a premier vendor.

I set up an online account many years ago that included a previous email address. Now, I have two accounts as my sign on inconsistently signs me into the old account. Lowe's keeps sending online receipts and orders to nonfunctioning email address. I cannot change it as it says the account already exists. When I sign online it inconsistently refers me to an old email address and a Lowe's in another city. So my records go there and I cannot merge the old information with the present account. I have even called corporate headquarters for assistance without success.

I bought a new Frigidaire refrigerator from Lowe's. It only worked for 4 days. I called Lowe's and Frigidaire and just kept getting transferred to different numbers that were just trying to sell me something. How do you get ahold of someone for customer service when the numbers are no good.

Resolved 11 August 2022.

Typical bait and switch type of company. Placed an order July 8th for a dining table that promised to be delivered by July 13, but then the day of delivery they update their delivery status page to say July 22 delivery. As recently as the morning of July 13 they maintain a July 13 delivery date, but then all of a sudden (and without notifying the customer by phone, email or otherwise) it gets delayed by NINE days? If it's delayed by 9 days, you knew about this delay a long time ago. Be very careful when ordering from these guys, there's a very good chance you won't get what they're selling you.

Let me start by saying I usually don't leave reviews but I feel it's important for others to learn from what I went through the Lowe's kitchen installation. Let me also say I can't speak for the rest of the country but in NJ. In January 2022 Lowe's claimed they hired a new installation company to do their installs in the northern New Jersey area that they were very happy with. Well all I can say is it was a disaster. The guys that showed up here had no clue what they were doing. They rushed. They left here not squaring the space for the standard 30 inch stove nor the day even leave 30 inches. They also left the cabinets not secure to the wall that you could move with one hand. The kick plate they just pushed down against the tile flooring. Did not even attach it.

Paul and Tyler in the Friendswood, Tx store are exceptional. I have a water pump that had cheap, leaky plastic connectors. Paul walked me thru the Pex options and found me the right solution for my application. I am very happy that I left behind the poor service and poor quality of the other store. Take good care of them.

Used color chart at paint department to pick a stain. The stain they mixed was different than the chart. I complained and they said that was the formula given by the computer. They said they could not match the colors on that particular chart and that I the customer should call the responsible company and complain. I said if you were doing your job you would call the and straighten the matter out. They mix 2 other colors and they were wrong too. I went to another Lowe's and had the same problem. Lowe's management is not customer friendly, they have a take it or leave attitude. I have been doing business with Lowe's for 30 years never had any problems with paint department. There is a lot of room for improvement. Unhappy in Lancaster and Palmdale. More complaints on the way.

We enjoy going to Lowe's but not when it came to having our storm door installed. No thank you!! We put a deposit down to have the door installed. Someone came out the next day to take measurements. Then 2 weeks later nothing. I called. Was rerouted to several people. Finally told to hang on. No one came back!! We went back to the store. The guy in the door department told us we were definitely scheduled to have door installed. Someone would give us a call in 7 days. Two weeks later nothing! We finally decided to just get our money back after being told they could have it installed the end of July. Being we started the entire process June 11. Never ever again will try to get something installed by Lowe's!!

We love shopping at Lowe's. We buy all of our appliances there and we always buy the extended warranty plans that go along with them. We had a power surge back in March, which was covered under the plan, and it damaged the refrigerator and the washer/dryer. After calling repeatedly because of 8 no-shows by the Lowe's affiliated servicemen, we were granted a food spoilage reimbursement. They finally came and made a fix. They sent an email for food spoilage, and we replied with a detailed list. No reply in return. We called, they said it was approved.

We purchased a washer and dryer from Lowe's on 8/20/2019. Recently, the washer was not finishing the final spin cycle and after looking up the paperwork, I called the warranty company we paid for. After sending a gentleman out to look at our washer, he said we needed springs and would submit the issue to the warranty company for approval. It is a Samsung washer. Several days later, we were informed that the warranty company will NOT honor the warranty and the claim was denied. I would NOT purchase another appliance from this company or purchase an extended warranty as we did for this purchase. We thought we were protected in case something should happen. When it did, we were confident that we would be taken care of as per the warranty. What a farce.

Fix Our Home!!! RE: PROPERTY DAMAGE. We ordered an LG washer and dryer, paid to have it delivered and paid extra to have our old washer and dryer removed. The movers showed up, literally dragged our old washing machine out the door, scratched our floor, threw the dryer on a dolly, proceeded to pull the dolly down our front stairs and sidewalk like a piece of luggage, smashed our sidewalk, took a huge chunk out of our front stairs, then proceeded to incorrectly install the washer, which luckily for us, caused water damage to our wall. Our new built home suddenly doesn’t look that new. Even though I was hoping Lowe’s would feel incredibly bad and want to correct the issue immediately, I had a gut feeling that wouldn’t be the case, so we proceeded to do the following:

Lowes at Royal Oaks, Store 1131. 2610 Kirkwood, Houston TX. On 3/5/22 I purchased a Frigidaire cooktop and was given an installation date of 3/21/22. Four months, one substitution, numerous delays and several excuses later, the revised installation date is now 8/10/22. You have had my money for four months, and I am not making any money on my money---but YOU are. It's outrageous. Four months later, I now have only one working burner on my current cooktop. You try cooking meals with one burner! Outrageous.

I am 70 years old and I have some trouble with my balance and when it rains under my doors is slippery first the installer kept not showing up when he said he would then when he did come he did not finish left and now Lowe's says what wasn't done was not part of the job. How can not putting gutters over both entrances not be included. Don't make me mistake I did by thinking Lowe's was a trusted company and would stand behind promise to complete job to customer satisfaction. You can't even talk to the same person each time you call. I had to go through the whole thing so many times. Now I am paying for gutters that don't keep the rain from puddling at the entrance to my home. Making it dangerous for me to enter without help. Don't buy from Lowe's if you don't want to get ripped off.

Joplin, MO Lowe's - The manager, Cindy, is extremely rude and has no business working in any management position let alone one where she interacts with customers. She spoke down to my husband at the register while ringing us up and then denied our military discount. She made it known “she is the manager” and there was nothing we could do about it. Upon calling her manager, Jim **, who had already spoken to Cindy and gotten a different version of what happened we found out that Lowe's in Joplin will in fact NOT honor the military discount WITH a disabled veteran's ID, phone number etc. because they are physically disabled and unable to stand at the checkout. They discriminate against disabled veterans. It’s that simple. Even Mr. ** was unwilling to help with all of the evidence. We will be going to the media with this and hope others being mistreated by this location will as well.

I purchased outdoor patio seat cushions from Lowe's, brand is Allen + Roth, 2 months ago. The cushions are flattened and lost their shape. The quality of foam is poor. Cushions should last years. The rattan set of patio furniture from Walmart has lasted more than 15 years despite frequent use in California weather.

My Frigidaire refrigerator went completely out after a huge loud noise. I purchased a five year warranty thru Lowe's on my Frigidaire. It’s been a week without a refrigerator. After spending an entire week getting the phone hang up on me from Lowe's Advantage over a so called 26 digit #. I went to Lowe's in Lexington with my receipt. Spent one & half hours there and same happened to them. Over this so called #. Lowe's Advantage even hang up on them. I finally decided to call corporate to search for this so called 26 digit # & they had it. Thru all the rudeness they finally scheduled an appointment thru Electrolux Home Products Inc. and they also put me in tough situations proving my warranty and it’s going to be almost another 3 weeks for service. Frigidaire has been very rude with it all also. I will never purchase appliances nor warranty nor a Frigidaire again at Lowe's! Never!

Lowe's Home Improvement is great for stocking their shelves so that the buyer consumes more, but when it comes to service, they are far from understanding the basics of client satisfaction or being client-centric! I needed my backyard fence fixed. Despite initial minor delay to get an estimate, everything went well up until payment was made. From that point on, forget about the service! Two months later, the material (wire/concrete, poles, etc) was dumped in my backyard and that was it! Nobody even bothered to call to update me on the next steps. It's been one week. No call, no email, nothing! I have repeatedly emailed to let them know that I need to schedule installation before I travel for the summer, but there is no response from anyone. I just wasted $2.3k! I am mad as hell! Most expensive lesson learned! Save your money. Stick with Home Depot. Best in being client responsive.

Ordered and paid over $16k for windows the beginning of June 2021. Windows (some) arrived in December. They were supposed to arrive in August. Windows were missing, hardware missing, window made wrong, screens missing, some damaged in transit not delivered. Sent what I received back to the store. Got a new date, (but prior to this only statements of we don't know), in January that windows would arrive in May, then another phone call stating June. Several calls over the past six months but nothing useful. I'm going to have to hire a lawyer, another expense. What a fiasco.

In early May 2022, I order two picnic tables. I paid an extra $79.00 for delivery. When I received my order, it was incorrect. I order two of the same tables, but they delivered two different tables. The delivery service returned one and left one. The next day I returned to Lowe's to review the confusion, I was told that they would send the correct table out in a couple days. Unfortunately, that same issue repeated itself four more times, wrong, table, only there to pickup, wrong table, only to pickup!!! I went into the store 3 more times spoke with managers who assured me it would taken care of immediately, but there was never any follow through. After speaking with their associates online, I realized that this was business as usual for Lowe's. Never again will I shop at Lowe's or encourage anyone I know!

Started my Lowe's kitchen remodel February 15th 2022. As of June 1 I have had delays, poor workmanship, bad communication between installing companies and the Lowe's store. I Do not recommend Lowe's!!

We bought washer dryer, and mini fridge, the Lake City FL store. We live an hour and a half away, couldn't pick up at that time as we had driven car, the following day, returned with my 7.3 diesel F 250, to pickup purchases, Well, Surprise...that appliances had been sold to another customer. Typical Lowe's. I've got 12 hours time. 75 dollars in fuel. And a trip to Best Buy to buy appliances, should have gone there First, The Manager did do what's he's paid to do, repeatedly saying, "I'm sorry. I'm sorry," lost count how many times. But I do agree, he's Sorry working for an even Sorrier Company, needless to say we will never do business with them again, not they're concerned. Another victim is in line behind us.

Stood in a paint line for 20 minutes with about 8 lowes employees walking around doing nothing!!! Customer service saw us standing there and never called anyone to help. After 20 minutes, I walked out. I WILL NEVER GO INTO A LOWES STORE AGAIN!!! I went because it was close to my house, but I will drive longer and farther to get to a home depot from now on!!!

I purchased a refridge in 2018 with an extended warranty. Well in 2020 it kicked the bucket so I had to run to Lowe's quickly and purchase a new one not realizing that I had an extended warranty. I purchased the same one so about 3 weeks ago we go to our summer home and plug it in and guess what? It did not work so I called the warranty co and they did send a man out to look at it. He told me that lowe's would be contacting me so I heard nothing. I went to the same lowe's and they told me that I would be getting a check. Never received the check. Lowe's and Whirlpool do not stand behind their products.

For a $169.58 bill. Lowe's charged me $169.58, $254.45, $194.88. For a total of $618.91. I spent over two hours on the phone with their support. No help whatsoever. Filled a ftc complaint. It has been four days and still no resolution. On Monday I will contact my bank and have every one of these charges charged back to lowe's. This is credit card fraud.

Lowe's Home Improvement contracted with Huber Home Improvement to remove old fence. This has become a nightmare. Ignored CONTRACT specifications, installer damaged wood, nails sticking out everywhere, fence moves, washed out concrete up to 4 feet, put my old concrete/old posts in post holes, when was supposed to backfill to ground level the mound around posts. Concrete was estimated at 4000lbs plus short so installer shoved old concrete from posts in post holes. No concrete below posts. I have posts, numerous that were cut with circular saw, three times per post. Installer, Huber did not measure and cut rails but nailed and cut on posts. Killed my grass and plants with debris piles and stomping plants to death - dirt loaded with old wood, nails, staples, concrete, labels, cigarette butts on my yard and thrown in ditch area.

I ordered a fridge, not knowing Lowe's used a sketchy third party delivery company. The guys coming to my home looked a mess and were very unprofessional. My request for them to wear a mask has led me to still not having a fridge. This is day 3 now of my family's suffering. I asked them to mask up before entering my home, they asked why and told me they didn't have mask on their truck. I told them store was right up the street. They could get some there.

Purchased refrigerator/freezer with icemaker. 15 months later icemaker quits. File for extended warranty repair. Lowes says they will send out technician. Appointment is cancelled. Parts are ordered. Parts do not come in. Lowes says they will do a buyout. End of information. People at the store can not help. Called the number for their Assurant Customer Care - they can not find our contract or any information - they tell us they will get back with us in 48 hours. They do not get back with us. Call again. This time they find the contract and say they will get back to us in 48 hours - they do not.

The worst service I could have ever expected out of a retailer that doesn't seem to care. I'll explain... I ordered all new Pella windows for my house April 2021 spending $24k from the Naperville IL Lowe's. The windows showed up in June. The soonest the installers could get us in was July. During the installation it was discovered that 2 were broken completely, one window they installed with a broken window insert and a part missing on another awning window. The installers assured me they communicated back to Lowe's everything that was needed after they installed what they could. This is where my nightmare begins. A month goes by and nothing from Lowe's. No confirmation or any signs of life that they are taking care of my order.

First of all, I have a second home in Michigan and travel there from St. Louis, Missouri. Lowe's sent out an installer to measure my job consisting of a kitchen/dining room and a bedroom. I asked the installer what the next step would be. He said Lowe's of Benton Harbor would contact me. They did not. I contacted them and was told the flooring department would return my call. They did not. I contacted the installation department via the website and finally got someone's attention. We ordered the materials and they were delivered one morning and placed in my garage. We were then notified that the installation would occur on May 3.

I bought a toilet on April 26, 2022. I bought the delivery and installation also. I was told by the salesman that I would receive a call to set up installation day and time. After several days, I hadn’t heard anything, so I called the installation number. They didn’t have any record of my purchase, but when doing a search by name, they found it with a completely wrong phone number. Long story short, a few days later, after still not having a date or time set up, I called again. They had the wrong phone number assigned to me again. Every time I called, they had a wrong phone number for me. I made a total of five calls. I finally got tired of it, canceled the entire order, and took my money elsewhere. The sales people are okay, but they really need to work on their delivery and installations! I doubt if I will ever buy anything major from this company in the future.

If I could give zero stars, I would. We signed a contract in September 2021 for the purchase and installation of windows and sliding glass doors. The estimated date of delivery was January 2022. When January arrived, the date was perpetually pushed back. Some of the product was delivered mid-March and the installation process began March 30. The subcontractors installed 2 sliding glass doors improperly (they have failed inspection) and left 3 inch gaps in our stucco surrounding the sliders. The subcontractors also installed a large bay window which they either cracked the frame of while installing or installed a damaged product. Because Lowe's is the permit runner, Lowe's is responsible for contacting the inspector to do a partial inspection in order to move forward with finishing this project--Lowe's never did. I was told repeatedly that because of the way the permit is written, they could not have a partial inspection completed.

So I purchased this Whirlpool dryer on February 9 2022. Everything was working until a few weeks ago and the dryer kept tripping the breaker and wouldn't come on. I found out the cord was not installed correctly. The wrong screws were used and the guy who hooked up the dryer did a sorry job he should be ashamed. I had a electrician look at it and it could of been worse. I'm so pissed. Lowe's hire these sorry employees and it's damaging their brand. Lowe's owes me an apology and a incentive.

Updated on 05/12/2022: Even though we are now able to work with ONE Lowe's rep, the Executive Customer Relations rep has no influence over a positive outcome. Repair work is now scheduled for May 30’22 (Memorial Day holiday, 6.5 months AFTER we made our claim) and Customer Relations rep is useless to escalate & improve this date! Terribly frustrating, disappointing & stressful 6.5 month warranty encounter with Lowe's. AND it's not resolved yet!

It's really too bad that I can't give "no" stars. Our fridge died and we lost most of the food in it. Went online and found what I wanted at Lowe's in stock. Went to the store and had the salesperson check the warehouse to make sure it was still in stock. It was, we paid, and a delivery was scheduled for ten days later. The day before delivery, I received a call saying we would have to come back to the store and pick out a different refrigerator as they did not have what we had paid for. They either lied to me at the time of purchase or sold "my" refrigerator to someone else. I already knew they had nothing else I wanted (do you know how hard it is to get a white appliance?) so I told the guy to cancel the order and call me when that had been done. Still waiting. What a dishonest, unprofessional company--I will never, ever do any kind of business with them again.

At 12:00noon today 0/4/2022 I went to your store at Riddle Park San Jose California to buy a household assorment and nail and I'm looking for the price for the item that I got..Then I went to the cashier or self services, I scan it the price and the price that I saw in actual is lower than the price that I scan so I call the cashier and manager then they say I have to take pic on it then I took the pic not only one item got two item..My question is what if the consumer ignore that price and they dont know or innocence in to that..then Lowe's makes money. What if a lot people to get that items that they do not know..Lowe's make money for the consumers. Thanks for your consideration.

Poor customer service experience; understaffed, poorly trained - unqualified management, leadership. Always a fiasco and, an embarrassing experience, either shopping in the store, or picking up items ordered online. The store's employees are quite rude, unprofessional.

I purchased a White Full size bed from Lowe's, online. The bed was advertised as white and when it arrived the bed was cream. I called customer service and she told me that she could give me 5% off or I could return it with a 25% restocking fee.?? The 5% doesn't take away the fact the color is wrong. The bedroom is white not cream. The bedroom for this bed is white and now the bed looks tacky. Customer service told me that Lowe's was not responsible for what the vendor does. Really? The attitude of their customer service or lack of customer service, needs to revamped.

In late December 2021, I purchased a complete kitchen remodel for approximately $25K. It was fraught from the beginning. One of the three salespeople completely flaked out in the middle and one was both misinformed and rude. Finally, I was given a quoted price multiple times and increased my MyLowe's card to cover the $25K. Then, the final price was more, suddenly. I complained multiple times to the store and to Lowe's corporate, and finally they honored the original quote.

I placed a pickup order, I was charged/pending $10.58; the next day I see A SECOND hold/pending for the same amount. I have NEVER had a company, not Amazon, not Walmart, double charge/hold me. The stupervisor I spoke to refused to do anything to expedite the release of the hold; I contacted my bank, they said the only way to release the hold early was a letter ? From Lowe’s on their letter head, which Lowe's refused to do!!!! $10.58 is not a huge amount, BUT I need ALL my money available. There is NO a REASON for Lowe's to put TWO HOLDS on my account, especially since the ONE is already “paid”!!! If I had spent $1000, I guess that means I’d have had to wait DAYS to have the other $1000 available!

Do yourself a favor and Do Not buy an AO Smith water heater from Lowe's. The very day it was installed it continued to pop the circuit breaker. Lowe's theoretically can’t return the defective product without authorization from manufacturer. Mind you this process is not explained on the outside of the carton which would have reminded me to buy a real heater from a plumbing supply store. You only get that information once you open the carton and then it’s too late. The manufacturer wants the consumer to diagnose the problem checking voltages etc. Seriously? Never buy this product.

When our new oven was delivered, the delivery men took our anti-tip bracket, claiming it wasn’t compatible with the new oven & that the new oven didn’t need one. Once they left, we found paperwork in the oven warning against using it without an anti-tip bracket. We called Lowe's & explained the problem, only to be laughed at & our problem denied. When told again more sternly, the man transferred the call. Again we explained, again we were transferred, again we explained…. When a repair man came 3 days later, he exclaimed over what he saw, but he had not been told to bring any hardware. He scheduled with us for 2 days later but didn’t come. The store denied that we were scheduled. The manager didn’t want to hear the problem & repeatedly tried to transfer us to another department. Almost a week after the delivery, we received the bracket.

I had a vinyl privacy fence installed around my back yard and I immediately had problems I reported the problems to Lowe's installation and the guy came back out and claimed he fixed the problem but I have been having problems ever since. Now part of the fence has fallen down. They did not made the fence boards long enough to keep the fence standing up in places and the spaces between the fence where they stick a piece of plastic to fill in the fence where it does not come together, never stays in place. I have never seen such shottie and bad workmanship as I have experienced from Lowe's installing my 8000 dollar fence. Pretty soon I will have to have the whole fence taken down because it won't stay up when a hard wind blows

They came out to fix my Whirlpool icebox. They said it's the warranties no good for it was in a garage. I tried to call them and get my money back or get them replace it but they won't so I will never go back to them again. I'll be heading to Home Depot they treat

I signed a home improvement contract to have a black chain link fence installed in my back yard by Lowe’s. Lowe’s charged my card on October 23, 2021 and I received my “Installation Is Complete” notice at 6:05 AM on March 22, 2022. That’s it in a nutshell! I was reluctant to sign a construction contract for the fence installation where I paid in full upon signature. However, I had entered into a similar contract when Lowe’s installed my above the stove microwave oven without incident. But the fence contract was about ten times the cost of the microwave.

I had a horrendous experience with an online order and delivery. I would have expected a big box store to have this figured out by now. Ordered upwards of $4,000 worth of material from store 2626 Raymore, MO. They transferred to store 1623 S. Kansas City due to them not having stock. S. Kansas City store canceled a large number of materials due to them not being stocked, without any notification. Delivery date was 3/20, they were a no show. Called online customer service, they were of no help because the local store was filling the order. Called local store and was hung up on. I went to the local store and was told part of the order was canceled due to lack of stock. Instead of store-to-store shipping, they gave a list of stores in the area that had stock. Their logistical problems were transferred to their customer. Keep the 10% military discount, I am taking my business elsewhere.

Lowe's November 4 I ordered 3 hurricane replacement windows and was given an estimate of 14 weeks. The salesperson, Richard ** ignored the design of the condo community that had grids for all windows and his concept of two windows with grids and center window without grids was rejected but apparently he communicated the rejected design to the window manufacturer even though the specs were changed. The windows arrived at the store and the installer could not install because the middle window was missing grid. Instead of getting a rush shipment of two plastic grids the salesperson simply sent an email to the manufacturer and went on vacation. The manufacturer said grid delivery would be almost three weeks later on March 24. Consequently instead of 14 weeks for installation my estimate it will be 22 weeks. Salesperson fails to expedite, disclose inform, delay information and answer text messages, calls to store department salespeople go unanswered.

I had my exterior siding replaced it was a messy one. They left the left over products on my driveway. I had to call the company, to pick it up. On the same contract, I had my 2 exterior doors that need replaced since August of 2021, I pay it cash. It was just completed today March 2022. I made lots of phone calls prior to this without good outcome. And I just realized that the door handles and locks are not part of the contract. How can you buy doors without handles and locks. If it is not included, the representative should had warned me. I was very stressed on this project. I had worst experience with this company. Never again I would be connected to Lowe’s Home Improvement. How I wished I just refunded the money and find a new contractor!

Lowe’s didn’t properly process an order pickup and did not process the payment for the order. A week later, they charged me again for the same purchase. I contacted both the store and customer service and they both said they can’t and won’t do anything about it. I just have to wait for them to fall off. The duplicate charge nearly emptied the available funds in my account which has caused an important payments for homeowner’s insurance and auto insurance to be declined.

Ordered over $2000 of wood and other products for a project as a delivery. My delivery was missing over $600 of plywood. The delivery driver told me that they knew the order was wrong but loaded him up anyway. He said because he was just a contracted driver that I’d have to contact the store for my missing items. Called the store twice that day and got put on hold for 40min. Called their 1-800 customer service line on two occasions filing a claim. Had to following up the next day after the store still failed to follow up with me. Talked to the store's operational manager twice and the lumber department manager over the next week. Twice they told me they would rectify the situation and twice they failed to even follow up with me. Never got my wood. Had to file a claim with my credit card today because Lowe's has been wildly incompetent. Absolutely disgraceful. Needless to say, as a man of principle, I will never spend another dollar at Lowe's.

BUYER BEWARE: Lowe's would LITERALLY rather kill me than fix their damages to my home. In 2020 I was diagnosed with two types of cancer, because of the extreme financial hardship imposed by cancer treatment as well as the terrible nature of one of these cancers (and its horrible statistics) coupled with the added stress and hardship caused by the pandemic, we were chosen by my oncologist office to be the recipient of the Christmas charity they do every year. We were asked to give a list of things we needed, including one "big ticket" item. For our "big ticket" item, we listed a new fridge- stating that our old fridge was not only too small but doesn't seal properly. Our 'Angels' went to Lowes's and purchased a fridge for us.

I was in the store in OKC, on Memorial Rd. and was told by an employee he would page someone in the dept I was in. I waited for 15 mins and decided to call customer service from inside the store! First got Pro Desk, I told her I needed help in Plumbing, she forwarded me to Customer Service (instead of paging someone herself). I listened to elevator music for an additional 5-10 mins and then was hung up on!! I decided to leave the store and as I was leaving, the first employee I encountered must have seen the anger in my face and asked if I ever got any help. I told him nope, and I am going to Home Depot!!! As I was walking out, I heard the page for the plumbing dept. Too little-too late!!! Oh, I forgot to mention, as I was in the plumbing dept, the Appliance dept had to be paged 3 times before someone showed up to help another customer!

I had contacted Lowe's through chat to ask about the Valspar 1 coat guaranteed paint. I told them I had used the paint, but they still said to go to the store to return it. They never mentioned reaching out to the manufacturer, which in fact, would have been much easier for us since our Lowe's is 30 minutes away. When we got to the store, we got a different story. They're telling us we can't return it, and to contact the manufacturer. The customer shouldn't have to deal with the fact that the Lowe's employees are not on the same page about policies. That's the frustrating part. The fact that we explained that we had driven so far and even had screenshots of the customer service chat telling us to return the paint, should have prompted the manager to see what they could do. Instead, nothing was done.

I purchased a fridge, over the stove microwave, and a double oven from Lowe's, in 2018. After 6 months of having the fridge, it started freezing all my groceries and ruining them. They sent A&E out to repair it a total of 6 times within 6 months, to no avail. Finally, I had enough of the runaround and contacted Nikki in Customer Relations. She had the local Lowes store send me out a replacement fridge.

Lowe’s contracted out to Legacy’s Flooring who did my kitchen backsplash incorrectly. First of all, they grouted where it should have not been. Secondly their measurements were off which caused some of the tiles to not fit properly. Third, gaps between the tile and cabinets were too big and the grout left a gritty residue on my finished cabinets which is impossible to remove. FACTS: Use silicone caulk to fill the gap between any tile surface and cabinets. Caulk used to fill the gap between a tile backsplash and your cabinets will create a waterproof, flexible seal between the two surfaces. Grout will not effectively seal this gap. Not only is it messy where it comes in contact with cabinets, but it is also prone to falling out of gaps between two surfaces. If gaps are not sealed with caulk, moisture can infiltrate your walls, causing mold or destroying your backsplash.

Never EVER order anything from Lowe's, or use their services. We ordered a hot water heater on Sunday as ours had broken and we needed hot water asap. They weren't able to get out till Friday, which fine, it's a while but that wasn't the problem. But then the installer showed up alone on Friday, came inside, and said he wasn't informed there were stairs that the hot water had to go down, so he was unable to install it alone. So he left without installing the hot water. We called lowes and informed them of THEIR mistake of not asking for all the info the installer needed, and asked them to fix it, and they told us basically we were out of luck, and they couldn't come now until next Tuesday.

I ordered a refrigerator that was in stock to be delivered Friday..Called to see where they were at only to find out that THEY rescheduled for Sunday. I explained to them that was impossible due to my work schedule. So they guaranteed Sunday delivery. The lazy delivery guys walked up my driveway, took a picture of ice next to my downspout and told me the driveway is too icy and had to be cleared and salted. I reminded them that this is Michigan and I have been without a refrigerator for a week. When I went inside to call the store…, they drove off. I called and cancelled any future delivery date and returned the receipt for a full refund!! The delivery guys looked like a couple of hood rats, that are sub contracted for deliveries! I will never step foot in Lowe’s again!!

On 10/21/2021 I order carpet from the Lowe's store in Auburn, WA. It was supposed to be installed in the first of November. The second week of Nov. I called and they said it was on its way and would be at the installers within a week. I called the next week and they told me that the carpet had arrived and they just needed to confirm something with the installers by email. The last week of Nov. I called again and they told me that the carpet was in and they were still confirming things with the installers. The first week of Dec, I called and was told that the carpet had never been delivered and the manufacturer was out of stock and would not have any of that specific carpet in the near future. No company should ever lie to its customers.

We ordered and paid for a washing machine from Lowe's as they were pretty much the only company that had it available. They set up an appointment to deliver it on Jan 29th telling us that the delivery window was from 8 AM until 8 PM. I questioned the giant window since it made us sit home all day waiting, but they told me that was the only option. So we sat home all day, never hearing a word. I finally called they at 7 PM to see if they were still coming. No, they were not… after sitting home all day. They claim they tried to delivery, but they did not. No phone call, no knock on the door and we never left our house. Lowe's price was $100 more than Home Depot, but Home Depot was out of stock. Now we are praying that they deliver it on Feb 1st and we will have to take off work to be here… But I do not trust them. I wish we had another option. I will be avoiding Lowe's whenever possible.

1. Ordered clothes dryer that kept being pushed back and back. I made several calls and each time got a new later date...Now 3 months and 2 weeks from paying for it. Eventually I was able to find for them, as they were clueless, a dryer that was coming in on the ''next truck''. I asked ''is it mine?" and the answer was ''well if your name is on it it is!" I asked if I could GET my name on it and after many more phone calls and much more time, did.

We ordered a stackable washer/dryer from Lowe's on a Thursday. We made sure to include everything we needed to install the washer/dryer (installation kits, stacking kit, duct, hoses, etc). The delivery came Friday morning, but the truck did not contain a washer - only the dryer and all installation kit parts. This is when we discovered that the washer was being delivered from another store and would be delivered in a second delivery. The first delivery truck left all our parts and the dryer with us, and they hauled away our old washer/dryer in anticipation for the delivery and installation later that day. When the second team comes to deliver the washer, they inform us of the following:

A delivery order taking at least 3/4 hours for them to figure out systems to place order... Add on placed next day. Next day promised delivery did not occur as I assumed they did something when it was changed...got the runaround and finally told a clerk would call me,,,needless to say that never happened.. Cancelled the whole order and went to Home Depot where it was handled quickly and efficiently...I have been charged and certainly hope I do not have to fight to get my monies back.. What a terrible experience..never go back.

Save yourself the headache and find a local contractor. Signed a contract to have 6 windows installed less than a year ago. Four months in and two of the windows are leaking. Called the service department roughly 20 times to get a window contractor to fix my windows. Nothing. I finally find out the contractor no longer works for Lowe's.

Purchased a washer & dryer in the store because I needed to confirm they had them in stock so they could be delivered the next day. When they delivered, they only brought the washer and wanted me to schedule another day for the dryer to be delivered. It is next to impossible for me to get off work for their delivery windows. Since I needed the dryer on the day it was promised for delivery, I am trying to cancel the order but customer service keep putting me on hold and disconnecting. I am still on the phone going through their automated messages again attempting to cancel this purchase to get my money back. Very disappointed and frustrated with Lowe's customer service and feel like they provided false information to make the sale because I had told them I needed to make sure they were in stock before I would purchase from them.

On December 14, 2021 two Lowe's installation technicians arrived at our home to perform an installation of a new dryer. After approximately 5 minutes, we were advised that the universal connector purchased with the dryer would not fit our existing gas line and the technicians left without hauling away the old dryer which was paid for as well.

This is about a Lowe's window installation. This was handled completely wrong from the beginning, I'm leaving a bad review for this project from Lowe's of Elizabeth City, N.C. They fouled up the delivery time, the estimate, the incomplete measurement of 6 windows. After taking 3 months to fulfill my order, it's still not finished. Having to cut metal window frame to fit replacement.

I purchase cabinets, countertop, backsplash, tile, hardwood floors. Installation contracts signed Sept 1 and 17th. This is Christmas eve and I don't have my hardwood in my home. Countertop doesn't even have an installation date. All the dates have come and gone. I am a disabled veteran and I have lived out of one room and have to wash my dishes in the bathroom. My main complaint is two hardwood installers came and left. I have suffered emotional abuse and been lied to by all parties involved. Lowe's workers have no honor and the contractors have less. I wouldn't let them install a doorknob. They care about getting your money upfront and after that they don't give two ** about the customer.

Because of total ineptness it taking over a week, 3 scheduled visits (Dec 14th, Dec 16th & Dec 18th) to deliver the stacking kit and finish the job of stacking the dryer on top of the washer. 3 different crew has showed up without the stacking kit & given the same excuse that the warehouse did not give them the stacking kit. I went to store 1911, where I bought the washer/dryer. I spoke to a manager (John, he talked to the delivery warehouse) & they assure me that it was going to be done today Saturday Dec 18th. Guess what, the same excuse, no stacking kit to complete the job. How incompetent can a delivery company & Lowes for that matter be?

I ordered a washer online from Lowe's. It said was in stock and they had 3 in store for pick up that day. The order was finished Online around 2:30. The store was an hour away that had the product. I made it to the store about 3:20-3:30, went in and checked on the order and they said they was pulling it now and it should only be a few mins. Another hour went by then I was told they can't find the product in the store and they even said their computer shows they have 3 left in stock. Now about 30 more mins went by and they said, "See if you can find another one and we will let you know if we have it." Needless to say the only things that had was about $300-$400 more than the product I have already paid for and was not going to give them more money for a few more features.

I just bought this item at Lowe's. I like the fact that no batteries are ever needed. I somehow managed to get the unit out of sync. The instructions are clear about getting it back in sync. But when I was out of sync, I discovered that two presses on the sender would activate the chime. So, I put a label that indicates to press twice. I did that to ensure that the chime activates in case I get it out of sync again. The fact that I can plug the receiver unit into any electric outlet is a plus. I'm not having any problems hearing it anywhere in the house, except if I were down cellar, I would need to have the receiver plugged into a cellar power outlet. Also, in order to keep the speaker away from the outlet wall, I'm using a power adaptor as a standoff to allow for more audible range.

Major Problems at store: - This store only has one person in the "home decor" department, who can work the software system and create proper orders. but he has a medical condition and is on medical leave most of the time. He is absent weeks at a time, and only works a few hours per week if he is there. So, it took them 2 months to re-order some missing parts, because management was unable to do anything and didn't even bother to take my calls.

I recently renovated Bathroom, purchased 90% of materials through Lowe's. Customer service is horrible, We had an issue with 2 shower doors and I contacted Lowe's Corporate offices in an attempt to get it resolved. All get did was refer my complaint back to store manager who was the basis of my complaint! Ridiculous! I went to Home Depot to purchase remaining items to complete the renovation, I should have went to Home Depot in the first place.

Purchased a electric Samsung dryer online on 11/26/21 and it gave me a delivery date on 11/27/21. Never received a call. I finally called on the day of the expected delivery at 5:40pm. Manager said he would call be back in 10 minutes with an update. He never called. Called the next day and was bounced around from person to person and disconnected several times. They claimed I was called and a message was left. This was one of many lies I was told, and now the dryer was not available. I cancelled the order and went to the closest store and ordered it in person with a 2-day delivery. The employee said they have a lot of issues with online appliance orders/delivery date schedules. This will be the last appliance I order from Lowe's and I have been a cardholder since 2002. Customer service and communication was horrible.

Bought a washer in store. Set up a delivery time. They could not make the delivery window less than a five hour time frame. I waited five hours, made three calls to the store and when they finally came I had waited six and one half hours for the delivery. Delivery guys did not have a box cutter and asked if I had something they could use to open the box. First and last time I will buy an appliance from Lowe's. I would pay more for a company with better service. I shudder what to think will happen if I need service.