Lowe's Home Improvement Reviews

I already placed a Google review of Lowe's Cartersville, Ga. Lowe's delivered my neighbor's lumber to my driveway by mistake in Sept. 2025. In the process, marked up my new driveway all over with black tractor marks. I had to pay to pressure wash my entire driveway again. Well, they responded on my review, asked me to call the customer service dept. to make it right. 800-445-6937. So, I called after many attempts on my part to get them to clean up my driveway to no avail. So, I was told they would give me 15.00 Lowe's Gift Card, but could I give them a great review.

Did a kitchen remodel through Lowe’s for our 30th wedding anniversary. This was the absolute worst experience of our lives. Every step of the process with Lowe’s has been painful, screwed up, and messed up, it started with the measurements and went downhill from that. The process from demolition to finally been completed was over 10 months. I have lost track of the phone calls. I’ve had arguing with Lowe’s to try and get things done, trying to get things shipped in on time, trying to get things scheduled, trying to find out where material is. The installers left messes in the kitchen that would’ve been just covered up with cabinets if I had not cleaned them myself. Craft made sent multiple pieces of cabinetry that were scrapped or damaged. Since the measurements were incorrect, I have multiple defects in my floor now that I have to pay to get corrected. I have spent countless hours on the phone while trying to finish my work and other responsibilities.

I bought a counter plus install from Lowe's. It has been a terrible experience since the beginning. I went in and was given a quote. Had to put a percentage down to get things moving. A person comes over to measure. The initial amount went up without my approval so the money I paid to start this should have rose as well? Lowe's policy is: 'The installers do not remove sinks. It is up to the customer.' Thought I could do it. Turns out I am unable to take the sink out. The installers call to tell me they're a few minutes from my house. I told the person that I am not able to take the sink out so do I have to cancel and reschedule? He said, "No, we will take it out for you.' They took it out, put the counter on then replaced the sink. I didn't have water for a week.

My father and I stopped in tonight to grab 3 bolts. We walked in the door at 7:50pm. Headed straight to hardware. We were stopped 5 times on the way being informed they closed at 8pm. Within 5 min we had bolts in hand and ready to go before some jackwad basically forced us to leave, following us extremely too close for comfort and treating us like criminals. We were back in vehicle at 8pm. They couldn't allow an extra minute for us to get what we already had and check out. Extremely rude and if hadn't been stopped 5 times being informed they closed at 8pm, we would've gotten what we needed and been gone.

WICHITA KANSAS STORE. I had issues from the very 1st purchase 5 months ago with a delivery - late and unresponsive issues. This time more delivery issues. They sent me our of 40 pieces of lumber, 26 pieces unusable - damaged chipped and splitting old and twisted 2x4s and damaged sheets of 2 out of 10 - panels while completely forgetting my corner brackets. This lumber is usually the stuff people set aside and wouldn't buy - it appears they gave me ALL of it. I will be calling the store again today but this location cares very little about their customers and their shipping/loading people need training or better managers. I can't finish my project for at least another week now because I will need to order more lumber and wait for the delivery of key materials and hardware... Not a good experience multiple times. Will have to shop elsewhere from here forward.

I purchased a refrigerator from Lowe’s and purchased a three year warranty. I am getting the runaround from Sears who is who they farm out their warranty stuff to. Lowe’s will not do anything to help me. So I’ve made a $2000 purchase and no one will do anything to help me get my refrigerator fixed. I will be shopping at Home Depot from this point forward.

I have purchased Toilet water tank's accessories on March 19th 2025. One item which I didn't use. It was in manufactured package with receipt. On Sept 30th 2025 I go to return this item @ Lowe's in Missouri City, (where I purchased). The clerk and manager refuse to take/accept return because it was past 90 days. I spent $30.25 and return was 9.99 item, I purchased extra thinking whichever accessory I don't use, I can return. Unfortunately, I don't have a time to retuned. In past some big retailers admire this type policy (No return after 90 days). It did not work. The consumers stop stopping to those places/retailers. I just wanted to bring attention to consumer management department. Note: If you have any concerns or questions, Please contact me. Email: **. Thank You, Hitendra **. *If you need picture of product, please let me know.

I recently purchased a new microwave from Lowe's. I have had it for 8 days. Due to Lowe’s return policy which lasts 48 hours after purchase I can’t return it to their store. Most appliances have to be installed by a professional, so how will you know if it works in the short 48 hour window. The package also has to be unopened so how are you supposed to determine if it works. I am so disgusted with this foolishness that I will Never Ever buy another appliance from them again. They refer you to the manufacturer of the product and their policy is even more asinine than Lowe’s. Do not buy Samsung over the range microwaves because they are defective out of the box.

Never buy anything that could break here. The customer service people are horrible people that provide absolutely no service. My service appointment for my washing machine has been pushed 2 weeks now and it's been pushed once more another full week. There is absolutely no excuse.

Had an issue with rusted faucets and the conversation/installation ended with the drivers taking my new washer off the dolly and leaving it in front of my bedroom door. I don't care if I had a lot of questions and gave you a hard time about the rusted faucets - that's unprofessional and insanely disrespectful. I'm a woman, wonder if the same result would have happened if my husband were home...? Thanks delivery guys

I purchased a fridge and warranty from Lowe's in Nov 2024. It's been broke 3 months. LG out 8 times, still broke. Lowe's pushes me back to the mfg. After 3 months broke. Lowe's should replace the fridge.

Ordered an item and received an email stating it was delivered. It was not. I contacted the store and they said once it leaves the store and is in the hands of the third party delivery service, they are no longer responsible. Looks like I am out of the money I spent and the item which I did not receive. I will never shop at Lowe's!

For more than a year Lowe's Home Improvement has been charging me a $1.99 paper statement fee every month on my Lowes credit card. They want their customers to go to electronic statements to boost their corporate profits by lowering the costs associated with printing statements and mailing them. I already pay them electronically every month so there are no physical checks to process on my behalf. Maybe that's the problem, no late fees or interest charges.

Do not shop at Lowe's. I purchased a new toilet seat online SOLELY based on the very clear promise of free delivery and free returns. I inadvertently chose the wrong size. When I tried to get return label I was told this item was NOT eligible for free returns (in spite of the disclosure on the website) as it was "direct shipped." First I was given the option of driving to the Lowe's in another state - the one it was shipped from. There is no Lowe's near me -- which was the next option. And in any case, my taking time and gasoline to return the item is not my definition of "FREE".

I ordered a fridge from Lowe’s and they said they’d be here between 3-7. They were here at 3 on the dot and very friendly and helpful. They were awesome and I’d recommended these guys to everyone. Truly happy with how everything went!

My husband and I went shopping for an air vent, and the size we needed was placed all the way at the top of the shelf. Unfortunately, there was a sales associate nearby who was on their cell phone and not assisting customers. Because of this, my husband had to climb up a ladder himself to reach the vent, which was unsafe and could have led to an accident. We were disappointed by the lack of customer support and the unsafe situation it created. We hope Lowe’s can improve training and attentiveness so customers aren’t put at risk while shopping.

So I've been dealing with Lowe's for 45 years. Went in last week. Pulled 5 gallons of exterior house cleaner off the shelf. Female employee said, "What are you doing? I just stocked that shelf. You could have said something. I would have given you a box." She was nasty and mean. I went back in there today. Needed five or six different items. One of them was muriatic acid. Talk to four different employees. They sent me all over that store. I walked 2 miles until I couldn't walk anymore being that I'm 71 years old.. Lowe's I'm done with you.

I have been placing a delivery order for my water softener for over a year now and never had a problem but this last order their driver is incompetent and Scot did nothing but lie and make excuses. They delivered to the wrong address because the driver didn’t bother to look at the address and then they said they couldn’t find my place which is a lie 'cause all they had to do was go around the corner from were they delivered to the wrong address then they said they tried to call and text me but I told him to ask the driver to show you his call log and the message he texted me because nobody text or called me and I can prove it.

My Lowe's experience today in the New Iberia Store turned from things going wrong to an incredibly wonderful experience, because of 3 Employees. I purchased some flashing, and a sheet of wood to fix something. I checked out only to find out the board was a few inches too wide to get through the back end of my suv and a foot too long. I was going to call my husband for his truck, then realized I lost my phone in the store. I back tracked everywhere I went and could not find it. The two young men who worked in the check out for the building supplies were extremely friendly and went overboard to help with me not having to return the board. They offered to cut it to fit inside my vehicle, but did one better and cut it to just a little over the size I needed. I wish I had gotten their names but they were there around 11:45am.

Extended Protection Plans are difficult to reach when needed. Repair requests are not accepted in a timely manner. Need to wait several days just to get a response for a repair person. I sent an email requesting repair but must wait 2 or 3 days for email to be reviewed or confirmed, before i receive a response on where to make appt for my dishwasher repair.

I have not even had the product delivered nor installed yet and I am not happy. I was replacing the front entry door. I saw doors at the store and asked about installing one. The sales guy sent out a rep who measured, incorrectly, the door and stated I needed a special order. When the contractor came to check the measurements, the door was standard size. These doors were available at the store. But the door was ordered special and that took a month...now the install will he be another month to 8 weeks. First, it was standard size and I was informed it was special and now up to 2 months for installation. Don't go through Lowe's. Find a good contractor yourself. This will cost me double what a private contractor would have charged.

I ordered a dishwasher on September 9, 2025, and it was delivered on September 16. The delivery person was supposed to install it, but instead said he would come back tomorrow and left the dishwasher at my front door, blocking the entrance. Since then, the installation has been rescheduled three times in just two weeks. I’m extremely disappointed with the service. I would NOT recommend Lowe’s. I would recommend Home Depot or Costco, as they offer much better service.

The repair was short-lived, as the washer stopped working again after only two days.

Where does one start? This is on the Federal Way, Washington Store. In the last 6 months, not all at once. I had to replace washer, refrigerator, dishwasher, and now the dryer and not cheap. I give one star as you can't go lower, which I would give a neg4 stars. Started first, washer was wrong washer found out place cards with price and info wrong. After talking got it fixed. Then refrigerator was delivered and the guys took of handles to get into house and they left without putting handles back on right. Dishwasher guys came to install and no dishwasher and come to find out nothing was set up to have it delivered. So had to make lots of calls and no help from Managers on this and had to wait 2+ weeks to get this done, then the dryer. It shows up and talking to wife to make it was done right, WHAM!! Wrong item deliver.

Contracted with Lowe’s to install fencing. Contract signed on July 28, the salesperson said install would be end of August. Lowe’s then schedules for September 22. On that date they say it will be delayed a day. On September 23 they say it will be delayed another day. They show up on September 24 and did not have all the parts to do the install. Lowe’s contracted this out to a company Render Home Solutions. Not sure where the screw up happened. Now I do not have a firm date for the fence install

Lowes in Frederick, Maryland, is the worst and the most unprofessional store I have ever been into. Management are rude and unprofessional and not helpful at all. Stay away from this store. They are lazy and they look like they don’t care about what they do. There is no smoking in the store and I saw a blonde girl that works there with a blue vest on vaping when she was working in the store and when I was leaving, I saw another person with a red vest on and he was smoking. I will never shop at another Lowe's ever again.

Complaint Regarding Poor Customer Service and Warranty Issue. Dear Lowe’s Management, I am writing to express my disappointment with the service I received regarding a recent issue with appliances purchased from Lowe’s. We purchased kitchen appliances totaling $7,000 and included a 5-year warranty. When we recently encountered a problem, we contacted your customer service team to resolve it. Unfortunately, the representative we spoke with was disrespectful and unhelpful.

Bought a washing machine that was faulty and deemed faulty from the Lowe's technician that was sent out. Lowe's refused to return and exchange it citing it was outside of the 48 hour return policy. We had tried to get someone in before the 48 hours but they wouldn't accommodate that and they sent someone a week later. 48 hours also is not a sufficient return time and they don't stand behind their products. The CS agents were extremely rude and short on the phone and so was the manager Janika, they are obviously reading off of a script and have no intention of helping you. I would never buy at Lowe's again. I thought buying this from a big box store would be the best way to buy it but going forward I will go right to the supplier/wholesaler as Lowe's is simply just a retailer buying items to resell and not standing behind them.

We purchased a dishwasher from Lowe's online. The dishwasher did not work properly from day 1. They sent someone to inspect it. Then gave us the run around about having it replaced. They then sent us to the warranty company and said it was up to us to get it replaced. Warranty company sent them a new dishwasher, but because Lowe's gave us the run around. Lowe's computer system wouldn't let them deliver and reinstall the replacement dishwasher. I am now forced to contact my credit card company to dispute the purchase of a faulty machine. Lowe's does not back up their warranty!!! I will NEVER buy an appliance from LOWE'S again!!!

Updated on 10/10/2025: My experience with Lowe's flooring have not been a good one. My flooring started cracking not long after putting it down. I thought there was something wrong with my floors. So I have had several people come in a look at underneath my home, as well as inside. Well I was told there was nothing wrong. And that the flooring that I was told by a Lowe's employee, was not the right flooring for my home. I also went back and spoke to the employee. He said for me to contact the distributor of the flooring and make a complaint. Well on the box has Lowe's as the distributor.

We have been waiting for a replacement dishwasher since August for faulty equipment. I call to complain, they assure us everything is being taken care of. The contractor is ignoring us and has missed 2 appointments with no call/no show. Never will we deal with Lowe's for orders or installation with their contractor. They are incompetent at best and negligent at worst. Avoid Lowe's for any installation projects you have planned. Use any other store if you can find them. We even tried to rectify the situation in-store and were given empty promises of it being taken care of. Avoid Lowe's, we're considering filing a complaint with the BBB or some related organization.

My husband went to buy Trex decking. Came home and said no one offered to help him load 20 12 ft boards either off the shelf, thru the store to checkout or out to the truck. Went back with him 3 days later to pick up last 20 boards sd. Three guys standing around but shelf was empty. Told them what we needed and not a one of them said anything. Just walked away. We didn’t know what they were doing. Thankfully they got a pallet from the yard d. Put them on the shelf and walked away. Not a word was said. No offer to help or anything! Terrible customer service. Will stick to Menards from now on.

Bought a wax ring to re-install a commode. One of the bolts provided in the kit broke before it was totally tightened. Tried to get an exchange, couldn't even get a refund. Boy am I pissed. I don't think the CS or manager even understood what happened. Totally unreasonable. I am going to go to the company's hq. I can't shop at a store that won't back their products.

Lowe's does not stand behind the products they sell even though they advertise complete satisfaction guarantee. After their installer determined they could not resolve the problem after four attempts. Lowes simply told me to go contact the product manufacturer when they could have just replaced the product themselves. So their so called satisfaction guarantee is a lie. They simply washed their hands of responsibility if difficulty arises.

I bought 2 hibiscus. Planted in my yard. Found out they came with mealybug. By the time I found out, it had spread to other plants. Will never purchase a plant at Lowe's again. I've had to replace soil and plants.

I purchased a 26KW Generac Generator with installation from Lowe's on November 22, 2024. The installation company, Premier Construction, sent out their man to look at the job and to see what would be needed. I live in the country and have three meter bases served by one meter on the power pole. One for the house, one for the garage, and one for the barn. The representative from Premier said that there wouldn't be a problem, but they would probably need to have two load managers on the system for the spa and jacuzzi so that the generator wouldn't be overloaded when starting.

Tried to place a simple online order and it took me 2 days to do because after hitting "submit purchase" it would prompt me to sign in again and then tell me, without logging in, that I tried too many times and my account was locked. Had to talk to four different representatives in which none of them offered a solution but instead said I could complete the purchase through the chat which took most of the day today because I had to manually send item numbers and quantities, review what order I was trying to place, and then reset my password multiple times just to access the gift cards I had on my account and then manually input those. The whole process was insane and the most inconvenient online purchase I've ever had to make. It should never be this complicated and I expected better.

We went to the store and purchased a dishwasher. In store service has been great to moderate to poor. They’ve cancelled my order twice to get it into their system that apparently has some kind of glitch with their installation IT systems. My original order was lost in the system. The second order was supposed to be a cancellation but they just revamped the first order so it was lost in the system. Third times the charm 🤣 they cancelled order number 1 and 1a and entered a new order. I am in the system now but… I’ve talked to robots, humans and who knows what. Over three hours on the phone and I still haven’t talked to a scheduler to install my dishwasher.

Lowes Ft. Oglethorpe Ga. On 9-15, purchased a Washing Machine from your employee (ANN) She was Kind, Professional, Knowledgeable, and "all the way" to explaining the process of starting the hoses in back to turning the dial on the washer. She would serve better behind a desk than lifting equipment. Thank You!

The Lowe’s warranty process is so broken. We have had two different technicians out to the house - which were difficult to schedule and didn’t show up in their prescribed time window. Both said the unit is broken beyond repair and needs to be replaced. And from there the process breaks down, we can’t get any traction or support for the replacement and eventually the process starts over (why we have done it twice). And now we are starting our third technician visit. Lowe’s says they have no record of the other visits. What a total waste of money!! And a great way to frustrate your clients beyond comprehension!

Lowe’s no longer stands behind their service agreement. We paid significant money for a 3 yr. service agreement on a refrigerator. They now denied a similar claim to what they covered 2 yrs ago. They now claim it is up to the service vendor they outsource to. Of course they were happy to keep our money for no service.

I've 2 window air conditioners. General Electric $470 and they both were bad/ The first one last for 11 months. Is it still had a warranty but it's July 3 and it goes out and I go and buy another one GE. This one $450 so I was told to call GE COMPANY and explain what happened but since I didn't call them first about the first AC they can't do anything! Now it's September 1st! This new AC goes out for the same thing! I call Lowe's and I got to call GE I've had this AC 2 MONTHS! So Lowe's said it's over 48 hours! I can't get my money back/ GE said I got to buy a new GE air conditioner that cost a lease $500 and then they will send me a rebate! THAT'S 2 AIR CONDITIONER! I DON'T WANT TO SEE NOTHING WITH GE ON IT! I'm out of $900 dollars! I'm retired. I can't afford $500 up front for another AC!

I ordered and received a grill on Thursday, attempted to use it today and the regulator leaks propane. I called the store and can arrange pick up in a week. I have 75 dollars worth of food that will be wasting because of the lack of grill.

I would not have any thing installed by Lowe's. They totally messed up two doors they installed. Had to have both doors fixed. After their install guys left. Couldn't even open one door. They don't seem to want to make it right. $10,000 wasted.

Had a washer and dryer delivered today. Neither was install. They tried to install the pig tail for the dryer without a wire connector. Just exposed wires above the cable. Both the dryer vent and washing machine waste were too short to be used. The sad thing is the store was out of stock for anything I would consider suitable. I wasted a half day driving around for parts and installing myself. I am handicapped and it was very painful to move the appliances but I wouldn't trust you ** to do anything. This is after they backed their truck across freshly graded top soil. God I hate Lowe's. Looking into canceling the rest of the order.

Twice I have ordered a window from Lowe's, and twice the wrong window came. I"m not sure why or how a mistake like this happens more than once, but I will be getting the window elsewhere. I will be very reluctant to order anything from Lowe's again.

I purchased a Hotpoint gas stove from Lowe’s and had it delivered/installed by their team on Sept 8, 2025. Within a few hours, I smelled gas in my apartment. When I tested the connection with soap and water, it bubbled immediately, confirming an active leak. The installation was faulty and the gas company confirmed that so was the stove itself. This could have easily caused an explosion or carbon monoxide poisoning had I not caught it quickly. I’ve contacted Lowe’s multiple times, but customer service bounces me back and forth between departments instead of taking responsibility. Even filing a complaint has been nearly impossible.

On 5/8/24 I bought a Kobalt Cordless Electric chainsaw from them. I salesman said I should also get a matching pole chain saw. I told him I had one, loved it, & used it regularly, that's why I was getting a regular chainsaw from them too. He suggested I buy a back-up chain for the pole saw so when it dulled, I wouldn't have to stop a job & go buy one. I agreed. He handed me the chain & I checked out. 15 months later I needed to change the chain on the pole saw, but when I tried, I found that it was way too big. I couldn't find my receipt, but went to the store anyways (credit card purchase). I was told in no uncertain terms that being more than a year, without a receipt, there was nothing they could do. What a waste of time. It took me a month before I ran across the receipt. I happily went back to the store.

Never again will I shop at Lowe’s, what a nightmare to deal with. Their customer support is absolutely terrible. No surprise that they have 1.5 stars out of 5. They give nothing but pushback from customer support to price matching to refunds. They sent me a store credit via fed ex in the amount of almost $700 that should have been refunded to the buy now pay later method I used to purchase the item. You go and spend money to overnight me a store credit bc what, you can’t afford the $700 return?!

Went into the Greenwood, South Carolina Lowe’s this morning, which I usually go in there at least once or twice a day during the workdays, I usually spend anywhere from $100-$1000 because I have my own business. I arrived there today needing a bunch of supplies and I needed some paint so I had the lady mix me up some paint and she did not put the lid on correctly so when I got up to the register, they can had accidentally tipped over in the top, fell off of it And paint went everywhere down the side of the can in the top seal of the can. It was just a mess?

Lowes started cabinet install 6/24/2025, they finished the cabinets 7/3/2025. They measured the countertops on 7/7/2025, they finished install on 8/19/2025. I have told all my friends and relatives, NEVER EVER consider dealing with Lowes. They act very friendly & helpful but when the contractors mess up on the job they don't care!

We are very disappointed in Lowe's and their customer service. We purchased a Maytag dryer from them less than 3 years ago. We purchased the warranty, which I will never do again. My dryer stopped working in 6/2025. We had a company come out, replaced 2 items and nothing worked. At this point we have gone over a week without a dryer. Luckily a friend had one we could borrow, but it's on it's "last legs" also. We were sent us to another company and they replaced another item and it didn't work. We are having to move dryer to be fixed in and out of house so they can work on. Which means we have to take down door and move dryer we are using out.

I’m extremely upset and disappointed with Lowe’s. About two weeks ago, I placed a large order of materials for a major project, and Lowe’s scheduled delivery for tomorrow. I even hired a crew to start working as soon as the materials arrived. Just hours before delivery, they canceled the biggest part of my order, claiming it was “out of stock.” After contacting customer service, they suddenly “found” the product back in stock but now wanted to charge me the full price—when I originally bought it on sale during their Labor Day promotion. That means the item was likely never out of stock; they just wanted me to pay more. This kind of shady business practice is exactly why customers go to the competition. I will never order from Lowe’s again, and I’ll make sure my family, friends, and anyone I can tell knows about this experience.

Lowe's may have good products but they never answer the phone, you deal with a "revolving door" of associates- and when they make a mistake it's your problem - like the white cabinets that were supposed to be oak and the, "Oops we forgot to send that cabinet" and that it's taken 4 months instead of a month or two. Can never reach anyone on the phone for help. Much less a manager.

Installation of appliances was awful. Installers in a rush from the second they arrived. They did not use the new water line that was ordered with the refrigerator. Dishwasher delivered but still not hooked up. Was called by the installation company 30 minutes after the dishwasher was delivered to reschedule hookup for September 9. They say they have no record of the new date. I'd have to wait 48 hours for my case to be reviewed for a installation that's happening in less than 24 hours?? Jessica ** the Installation Support Manager based out of Dallas has zero common sense on problem solving. She just wanted to cancel the order. Complete lack of interest assisting the customer with the problem Lowe's created.

Beware—-worst company with non-existent customer service. We spent over $100k on a kitchen remodel and every appliance they sent was incorrect—-and three appliances have still never arrived. Have sent emails to CEO Marvin Ellison who has not replied and all we get is BS from his minions who do remit. Go anywhere but Lowe’s. Worst of the worst.

I spoke with customer service rep at Lowe's 1-800 number. I was trying to price match a gun safe that Walmart had for sale that was $800 cheaper. When I spoke to first representative she stated I had to purchase online and call back and give the order number and the case number and they would price match and refund the difference to me. Well that was a complete lie. I called back and It ended up escalated to the manager and she stated she would honor the price match because the previous representative stated she would on the previous call. 45 minutes later with same manager and she stated that she spoke with internal manager. The internal manager stated that since it was showing out of stock, policy stated they could not price match.

I am extremely disappointed with Lowe’s for John Deere riding mower after my recent experience with a brand-new S130 riding mower. As a Lowe’s Gold member who even purchased a 3-year full warranty, I expected a quality product and decent service. Instead, the mower arrived with heavily rusted parts, including the impeller, blades, and other key components, plus a dent and damage on the plastic chute. Worse, the mower would not even crank. The factory battery tested at a shocking 0.7 volts, essentially dead on arrival. I spent over 4.5 hours on the phone across multiple calls with Lowe’s customer service and their managers, only to be pushed over to John Deere.

2 Managers advised they do not price match online offers— offer was from their own website—store manager Kay ** at the Camillus location was extremely condescending, and very unwilling to follow the company policies—- I had asked for them to provide me with the written policy— they didn’t have anything— when I looked up their policy and showed Kay - she then acknowledged that she would help me —— then asked me to again look up their policy information to show her what I had previously shown another manager— then she pointed and said there see the zip code is wrong we don’t honor that( very rudely).

Ordered a refrigerator online to be delivered next day. Two guys show up in an unmarked box truck and come in to remove the old fridge. One guy is unloading the new fridge while the other guy looks at the old one. He heads out to the truck and I'm thinking he is getting some tools to remove the doors. After about ten minutes I look outside and the truck is gone. It took me more than two hours to finally get a human on the phone to find out what was going on. I found out that because the fridge smelled bad because of spoiled food which I had already removed, he didn't want to do the job. Stupid me, I didn't know I had to order a new fridge BEFORE the old one failed.

Lowe's has many management issues. I went to the store to buy a specific grill and was told a better deal was available and I was directed to a different brand. The representative told us that the best deal was 6 months no interest no payments. They charged me $50 more that the advertised price and their credit card company Synchrony will not honor the promotion. I have called, written many times to both parties and they all act stupid and no results. I submitted copies of all the relevant documents that prove my position. This is not the first time I have had problems with Lowes, but it will be my last. Lowes CANNOT be trusted. Do Not Trust Lowes.

Terrible store! And it gets worse by the month. CEO Marvin Ellison and CFO Brandon Sink are sinking the company while lining their pockets and going on permanent vacations. The customer experience is terrible as the stores have little to one or two "associates" per store. Then you go to check out, and the only check out is self-check-out. The register asks you about three or four questions before you can complete your purchase... AND THEN HAVE THE NERVE TO ASK FOR A DONATION! Go to hell, Lowes!

Hellish experience. I have to say the worst Customer Service and product issues I have ever had and this is saying a lot. Since February, I have been dealing with a problem with a range hood and installation. It was a fairly expensive range hood and allegedly a good brand. It broke almost immediately. They sent installers out many times, no luck. Replaced range hood, resent installers. Broke again. Took many phone calls and many, many hours trying to deal with this. I can't count how long I spent on hold or repeating my problem to every department imaginable with nobody being able to help me. Their installation "team" or subcontractors are horrendous. Twice, they didn't show up or even bother calling. They just removed me from the schedule.

Self checkout is ridiculous, I don’t work there, there is no cashiers but they stand at the door to check my receipt. If I have to check myself out I should get an employee discount!!! Why does every business follow Walmart's stupid business practices, I will never shop there again

The Lowe's extended warranty program is awful! The local repair service is not competent, took a month to order parts, install, then do it wrong, then order parts again. The toll free number has so many prompts that it's almost impossible to reach anyone to schedule service. Our washer had to be completely replaced (after a month of terrible repair service by National Repair in Indianapolis) but no notice was sent to us. After calling for an hour (no prompt for questions about replacement), finally found out they did not keep our email address, so are snail mailing a check, which could take UP TO TWO WEEKS to receive! Our dryer was just making a minor noise, but after tech completely took it apart, he couldn't get it back together, now doesn't work at all, but PARTS ARE ON ORDER AGAIN! We will never purchase from Lowe's again!

I was interested in fencing in a small section of my yard for my 2 dogs. 4 weeks later after multiple requests for an estimate, found out they had 20 % off fencing so I tried again and was told that my original quote was already discounted so I was not eligible for the discount. Not at all professional. I had thought better of Lowe's and was very disappointed. I was planning a front screen door purchase and installation, but forget that now. Nothing that involves installation would I suggest Lowe's.

Hello, after quite a bit of online shopping we decided to purchase our new dishwasher from Lowe's. Upon checkout we were offered to apply for a Lowe's card for more savings. Which I did, and received a discount code. After that I continued to check out. However, the $29 delivery fee went to $79. I called customer service and was told that it should be $29, and continue to place the order and they will take it off after completion. I did, and when the representative tried to take it off as she told me she would, she was not able to do that because the $29 delivery was for retail priced items over $399, and my code brought the sale price below that threshold.

If I could rate this review a zero, I would. I ordered a refrigerator from Lowe’s online for my sister. I chose Lowe’s because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe’s website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but “computer” says it is arriving September 2nd. Called the tracking number to FedEx and they say the refrigerator was never connected to FedEx number- never arrived at spot to be shipped out. Basically, we were not getting refrigerator.

Shane at the Mountain Home, AR refused to honor the sales price on the exact same tree we had just purchased. We drove an hour each way to get the exact tree that was sold to us for $20 instead of $32.

Had a terrible experience. Ordered 2 items separately, had them shipped same day. Guy from outside company that was sent with the items came to our business, never came up front, stopped out back for a second and just continued and left. I called, complained. They had to refund me and I had to order the items again just to get them brought out again. They assured me I was being refunded. Now fast forward almost a month and I still have yet to receive my refunds, also was told I' not getting my shipping back.

I am particularly upset with Lowe's. I applied for a credit card and received it. I used it once to buy items to remodel my bathroom. I wanted to pay this bill down before I used it again. When I went to use the card again my card declined embarrassingly at the register. I knew this was a mistake because I was approved for a large amount and I was paying it down. The cashier told me to call the creditors but she said I bet they shut your card down for non-use or inactivity. Sure enough when I called this is what I was told. It was less than a year and my double payments did not matter. This was ridiculous. They gave me the card and then took it back. I'm still paying on this card and I will until it is paid off. I will not step foot back in Lowe’s again. I am now a fan of Home Depot. This is the credit card company that Lowe’s chose, so I have to blame them. This is bad business.

I went to Lowe's to look at paint. When I reached the paint dept. I went ask for help with the paint and there was two women at the counter. This first lady gave me a very bad look like I was asking to raise my first born! I said we'll I am sorry for asking for help I will go somewhere else, and thanked her for her rude gesture. The second was really nice, she helped, even said there is a rebate on the paint... Guess what it now has been six month and still haven't received my rebate. I call and they just keep telling it in my email and it not.... Where is my rebate Lowe's????

I don't normally write poor reviews but I am so frustrated at this point I thought it was warranted. It is 7 pm California time. The stores close at 10 pm tonight, yet two stores failed to answer their phone following a fifteen-minute wait. The online customer service number is closed. Chatline keeps sending me back to the stores while they wait on hold for me to connect. I completely gave up trying to reach anyone about an issue I am having with an order that arrived today. Their customer service in all areas stinks.

I was very happy with the customer service I received today at your Royal Palm Beach store. I purchased many large and heavy bags of soil and plants. When I reached the register, a really nice young man, named Junior, offered to help me load them in my truck. He was so pleasant and willing. I really appreciate that kind Customer Service. Thank you.

Prices cannot be trusted. Lowe's does this on a consistent basis. Almost every single time I'm there. There is a price issue. As you can see from my photos, they tried to do it today. Their excuse is that they have over six hundred price changes a day and they can't keep up. As far as I'm concerned it's fraud. If you think about every store doing this across the country all day long, you're talking about millions of dollars in extra profit that they're making by fraudulently charging more for an item than what it is marked. Not only is it fraud it's illegal. I THINK IT'S TIME TO START GIVING YOUR LOCAL HARDWARE. STORE YOUR HARD EARNED MONEY

I visited the store in Meridian, Idaho and employee. David H helped me tremendously pick the best product for my project. He was extremely professional, willing to take me to numerous aisles for my products and was a joy to be around. David H is a valued employee with Lowe’s and an asset to this company. Please make sure this gets in his file, he deserves a gold star on his file. You’re lucky to have him working for you.

Against my better judgment, after reading reviews related to "Hisense" Mini 4.3 cubic two door, bottom refrigerator, top freezer. I have had it plugged in now for 5 hours. The freezer seems to work fine. The main fridge is at 58 degrees warm enough to spoil the food I just bought. But who cares? Lowe's doesn't seem to care that they sell Garbage like this. Believe the reviews! This refrigerator should be named "Nosense," not Hisense. I have to buy more appliances and materials as I have gutted my home to revamp an update. When a company sells inferior products tha do not do what they are supposed to, I do not have time (4) hrs wasted hauling this piece of Garbage back and forth to Lowe's. Thank you, Lowe's for wasting my time. I will have to look at other options to spend my hard-earned money and time.

Under no circumstances should you get a Lowe's charge card "credit card". Unless you pay it in full each month, the interest will accumulate so high that you're basically in for life. Even after you pay the card in full and close the account, they'll still send you bills for interest on zero dollar balance then blast your credit when you ignore it. They have all of the lawyers so you can't win. Don't fall for it.

We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our hometown. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not serve the purpose that we bought it for.

I will NEVER shop at Lowe’s again. I purchased some clear tubing ($22) that turned out to be the wrong size. I paid cash and lost my receipt. When I went to the store I was told too bad… NO return. No store credit. Nothing. I was asked if I put in my phone number when I bought it with cash. Had no idea about doing that...even though I was assisted to use the cash acceptance register. Called customer service. Again the answer is NO. OK… I promise not to ever come back. Your customer service is lousy. In fact it sucks to be quite honest. I made the mistake of losing my receipt and you made me understand what a terrible business you truly are. DONT SHOP at Lowe’s.... No customers, no money. No business. Btw Home Depot will accept for store credit. Think I’ll stick with them.

I would give them "0" if it were an option. Disabled and purchased a new stackable dryer, top of the line unit with 5 year warranty. Even though I reviewed everything in painstaking detail with pictures to the sales associate on the phone, things did not go as planned. When the order showed up, they refused to install the dryer stating I needed a new stacking kit. Dryer goes back and another call to Lowe's to order the stacking kit and a two week wait to get the unit redelivered with installation. Second attempt, drying shows up but the installers, who did not speak english, have their manager call me and inform me that Lowe's will not install a stackable dryer on a pre existing washer, both units need to be new. The washer is less than 3 years old and everybody new the circumstances at the time of the purchase.

I went to Lowe’s to purchase a new dryer.I found the dryer I wanted. I even opened up a Lowe’s account because that way you aren’t limited to a two day window return on an appliance purchase. This purchase was on a Monday and later via text was given the date and time for delivery. I received a delivery date for Wednesday between 9AM-1PM. Eleven AM the Lowe’s delivery truck pulled up. Two young men got out of the truck. I told them they could go around the back. Before they even tried they informed me the dryer wouldn’t fit. Proceed to take hinges off door. Informed me that there was rust on the bottom hinge and therefore could not get the door off.

Ordered and paid for a wall cabinet and stand up cabinet. Received text that items were ready for pu. Went to store and received stand up but no wall. Even though I paid for item upfront Lowe’s decided not to ship my wall unit. Asked if it could be reordered but was told that it would take up to a month or longer. Not Acceptable! Then was told I could drive to another store where my item was shipped and put on a shelf. Lowe’s ignored my sale and stocked another store instead. Terrible Customer Service!!! I know they expect their vendors to bend over backwards for them but you as a customer shall take a back seat!

I ordered windows through the Lowe's website. They kept postponing my order delivery date to a new date, wasting my time. Order products on Lowe's.com at your own risk. I had to call and cancel my order. Highly disappointed in Lowe's.

They charged me two dollars to send me a bill. That cost them a customer who has spent several thousand dollars over the last 5 years. Never in my life have I been charged to receive my bill from any store

Lowe's customer service during the purchasing process is excellent, but after you pay for the nonrefundable item, good luck getting them to install it. I purchased $35,000 worth of kitchen cabinets. I didn't mind the 6-week delivery time, but now I must wait 3 weeks for installation!! Meanwhile, dozens of boxes of cabinets are sitting around my house, blocking my way. They claim they have no control over the installer’s schedule and that they only have one installer in the area! Whose fault is it that they pay their contractors so poorly that the installer only schedules Lowe's customers after completing better-paying jobs? They will not pay for an outside contractor to install, and if we do, it will void the warranty. This is just wrong, and I am very disappointed in Lowe's.

I order a Screw Extractor Set on 8/5/25 from their website. Called on 8/14/25 since I never received it and was told they would re-ship it. Called on 8/20/25 since I still didn’t have it. I was told there was nothing they could do. So I asked for my money back and they told me they couldn’t refund it since the item shipped. I like the Lowe’s store, but it is 53 miles away. Their shipping service and customer service are TERRIBLE. I suggest avoiding them at all cost. At the end of the day I paid for an item I never received.

Paid $80 for Lowe’s in Odessa to deliver 16-foot baseboard trim to my home which is 1.6 miles away from the store. Received email from Lowe’s stating delivery day and time window. They did not show. Tried to call the store 5 different times throughout the day. The phone just rang and rang. No one picked up!!! I am NEVER doing business with Lowe’s again.

We purchased a storage shed for our yard and were told we were responsible for having a new gravel base installed. A new base was installed within a week and we reached out to Lowe's to schedule install. Here we are 13 weeks later and I have NO SHED! Lowe's has done everything but take responsibility for the lack of urgency. They have blamed the manufacturer, the warehouse, the contractor (who has been changed twice, because they have to honor their agreement with the contractor) but what they haven't done is say, they are sorry for the delay. I will never make a large purchase from Lowe's again. Seriously, there are many other option, Home Depot, Menards, Ace Hardware. Lowe's needs to stick to selling drawer pulls and paint brushes since they obviously can not handle any large purchases.

I bought a refrigerator at Stroudsburg, PA store. Lowe's hired a 3rd party to deliver it. The delivery truck with 2 guys came this morning. These 2 guys didn't speak English. I paid for the removal of the old refrigerator and they refused to remove it because it has some smell inside, and they told that I have to sanitize the old refrigerator for them to remove it. They didn't take off their shoes, made a lot of mess inside of the house. They refused to remove a door stop from the sliding entrance door. Then, they started taking videos and photos of me. I took a photo of their truck and the truck license plate. Then, they started screaming at me in Spanish. I called Lowe's for a refund and the supervisor Aron said that I have to call and ask for a refund from this 3rd party fulfillment center. What a horrible service by Lowe's and this Fulfillment center. Buyers-beware when you order large appliances from Lowe's!

I purchased three kitchens sets (Samsung) from Lowe's in the past two months. One dishwasher would not power on. They would not let me return it and went off of the purchase date vs delivery date for their return policy. The dishwasher was returned in perfect condition; however, instead of doing the right thing, they chose not to. They've lost all of my business going forward for something simple that could have been taken care.

The Lindale, Tx store is nothing but a bunch of crooks. Ordered and PAID IN FULL for doors, windows, and installation in APRIL 2025. It is now AUGUST and still waiting on my purchase. Some doors and windows were delivered and all but one was mis-measured. Told I had to go thru the “chain of command” in order to speak with the “Top Dog” aka Store Manager. We have discussed this face to face with 5 Assistant managers. Top Dog still hiding from us. My more than $13,000 is also missing. I can get Zero answers. WHAT ARE THEY HIDING???? Have been to the store many times and the last time I talked with COREY, an assistant manager, and all he could do is laugh. Tried to speak with Corporate but all I get there is folks that do not speak English. They claim everything has been reordered but I have not been included in making sure the reorder is correct.

If I could give a no star review, I would. I don’t typically ever write reviews but in this case I will. I went to the Wellington store to return a drill that my 90-year-old mother bought for my daughter with the original receipt. I wanted to exchange it for a drill that was $149.00 versus $99 that we had previously spent. I was told they couldn’t do that. This is absolutely absurd being that I have returned the unused drill with the original receipt. Why they couldn’t have just done an exchange is beyond me. I will think twice about ever going back to Lowe's again. Simple. Take care of customers Without them stores are nothing. Guess I have to resort to Amazon. Thanks for nothing.

Worst experience ever. We purchased a washing machine about a year and a half or 2 years ago. In that time period we have had it go out twice. The first time we were without a washer for a month while Lowe’s warranty company randomly ordered parts and when they didn’t work they would reschedule to try another part. They finally fixed it only for it to go out again last month. On July 13th, we put our claim in that the washer would not turn on. A week later, a tech came out to look at it. A week after that, he came back with a part, that did not fix the issue, he then ordered another part and a week later he was back… surprisingly, again it did not fix the issue so he ordered yet another part.

We are using Lowe's for our patio door and anyone thinking of using them, may want to reconsider! We have been waiting 3 months now and still no door. The first 2 1/2 months we found out the salesperson NEVER submitted the order. Even though I had contacted him at least 3 times asking what the hold up was. Now, after finally hearing from them Aug 1st to say someone should contact us by Aug 7th and still nothing, I called them again today Aug 13th. The nice lady who I spoke to this time, at least was sympathetic and apologized. She called the manufacturer. The manufacturer says they are waiting for parts needed to make the door.

Absolutely LOUSY company, they literally messed up in every single step on our storm door. They lost our measurements multiple times, nobody was ever in the department, they kept calling me instead of my wife to arrange a delivery/installation date, then after 5 months (yes 5 months), they finally came out with the WRONG door. Oh, and they also charged me a LOT more than originally quoted, and nobody could ever return my call and tell me what was going on. I would NEVER do business with this pathetic company, their installation department is a disaster.

I recently purchased a refrigerator from you Lowe's. Was told that it would be delivered on Sunday. They called at 7:35p and they were 10 mins away then I get a called and say they couldn't delivered it because I live on a dirty road and they were scared they was going to get stuck. Ok I get it but when you tell me I was push back on the list granted I have 6 grandkids that I am raising so we have no refrigerator and management could care less poor customer service in my opinion.

I bought a Range on 1-23-25 online and it broke; The Manufacturer had a one-year Warranty, called them, they wouldn't take care of it because it was made in Nov 2021, Beware of Lowe's. Not very Honest. Buyer Beware.

On August 2, I purchased a Weber grill on the internet from Lowe’s 40 East Ocala, Fl. Included in the purchase was free assembly. Estimated delivery was August 11. Then I got an e-mail that delivery was soon then expected August 8th. Then again another e-mail changing delivery back to August 11. My internet tracking continued to say in progress. Now it’s 4 pm August 10 and I get another e-mail changing delivery date to August 18th. I have now read all these negative reviews and can only wonder what condition my grill will be in when it is delivered. By the way the fulfillment store is 7 miles from my house. Yep no one at Lowe’s 40 East wants to put it together. REMINDER TO SELF….READ REVIEWS BEFORE PURCHASING!!!!

Carlos from Lowe’s was an excellent delivery person. He got our stove and refrigerator here on time. Our refrigerator door was not the way we requested it but he fixed it right there at our house. We highly recommend his services and would want him again.

I am writing this complaint to express my dissatisfaction with Home Installation team at Lowe's, Svc Road Sb, 13000 N Interstate Hwy 35 Bldg 12, Austin, TX 78753. I placed a consultation on June 28, 2025 for a fence installation project. Consultant ** from Lowes came to my household on July 2nd. Fence options were discussed and a contract for service was signed on July 4th for a total price of $14,795.68. Contractor Mark with Trikore called me the next week on July 11th to set up an installation date originally for July 21st. I stated that our HOA had to approve project before proceeding, so to schedule install on Tuesday, July 29th.

I'll try to make this as short as possible. Don't buy a Midea brand appliance. Don't buy anything that has to be delivered from Lowe's in the Vidalia store. They'll damage your property and then tell you if the driver doesn't admit to it they will deny your claim. 1st off, why would they admit to it? That could cost them their job. I bought a freezer at the end of last year and it went out a couple of months ago. We fought with the warranty until they sent Lowe's to come pick the freezer up and they damaged my front door.

We purchased fence stain that had a 50% rebate for every two gallons purchased. Tried to do the submission online, but it kept being rejected. Finally called and the submission was completed on May 29th. The current date is August 8th and still no rebate: 9 weeks and counting.

I purchased an LG fridge from Lowe’s about 2 weeks ago. 60 hours after delivery I noticed ice on the freezer door and the plastic on the top of the inside of the fridge was hanging down; as if it was not glued. From the moment on, I have been calling Lowe’s to exchange the fridge and they continuously refused to exchange. In parallel, I requested service for a 2 days brand new fridge. The tech ordered a freezer seal; today he came and replaced it; not sure if it solved the problem as I have to wait for couple of days; he check the plastic inside the fridge and surely made a note that it was defective or damaged because it is hanging down. He called LG and opened a new repair case. I also protested the payment with my CC and submitted all the events.

I recently visited Lowe's #1543 to help a friend schedule an estimate/appt to replace a water heater. Being a former proud employee, I recommended Lowe's. Things SURE have changed! There was no longer a Plumbing Specialist, and no one to answer questions, one person said "go to pro sales desk, they will help you." Yeah right. The associate who "helped" my friend was attempting to schedule on company smart phone, not on the computer. At the end she said she needed an email to notify the installers?

We ordered our cabinets and appliances through Lowe's. The induction range and dishwasher were delivered badly dented on many sides. Because we weren't able to open the boxes right away they did nothing.

So today the 6th of August, I'm here at S. 71st Lowes. I came in to buy 4 fence post menders. I checked on the lowes app 23 were avaliable in 21 bay 3. I went there and only one was there. I went up to the cashier and asked for help locate the others. So we came with me and we located the an unopened box on the top shelf that will need the ladder to get it. The guy to me someone was coming to help get it down. It has been 30 minutes and I'm still standing here waiting. It is unacceptable, and this is how you lose customers. This thing I came to buy cost $18.98 for one. I wanted 4, so I guess I'm taking my money to Home Depot next door to see how their customer is today.

Lowe's Home Improvement an and Rock Solid. Are Beyond pathetic. We had doors installed and the installation was a mess and dealing with customer service and the management is horrible. Lots of broken promises a lots of back and forth but no progress. If you are deciding to get anything dealing with Lowe's I suggest you run. I'll let the pictures speak for itself the work that they do.

So went in the Lowe's in Northridge Cal today to buy like 5 or 6 hundred dollars worth of stuff. Everything is locked in cages. No one around to help. Need a framing nail gun skilsaw and few other things go so exaggerated that I just left and went to Home depot. Yeah they lock some things up but there were people around to help so they got my money not Lowe's.

Lowe’s was one of my favorite stores. Recently, I purchased a dehumidifier for $99 and was charged a $79 delivery charge. It was an online order and I was in a hurry and didn’t check to see what the delivery would be. I have ordered from Home Depot and Amazon, Walmart others and have never been charged a $79 delivery charge. I tried to resolve this, but they informed me that they do not give back delivery Fee. I will return the product and try to get some of my money back. FYI, always check to make sure what the end total you are paying out. I will not be shopping at Lowe’s again.

My husband and I spent an entire afternoon trying to arrange the for repair of our 2 year-old refrigerator through the Lowe's Protection Plan that we purchased along with the refrigerator. I can't even organize the number of calls, texts, emails and online searches we went through, with no results, to repeat them here. They are swirling around in my brain. This included over a dozen requests for "verification codes" that did not work on the website.

I tried to return my item a week after buying it, which was well within the clearly stated 60 to 90 day return window. I was shocked when the manager claimed a separate 48-hour policy applied. Even though both return policies were posted, she would not honor the longer time frame. She insisted that the box stay sealed and then attempted to open it to check if it was factory-sealed.

I purchased my home brand new in 1999. In 2022 I decided to replace my exterior doors just for a new look. Now three years later (compared to 23 years of use of my former doors), the nails around the bottom facing and frame are rusting. The hydraulic closers (on both doors) are rusting and it is so embarrassing to me. Let me remind you the hardware on the other 23-year-old doors never rusted!!!

Worse experience ever. Tried to buy blinds. Needed to get them measured and installed. Person that measured my window lost some of data. The person that gave me quote and price started out helpful but then disappeared. Never provided information needed to get my windows remeasured and a new quote. I guess they didn’t want my business. I’ve had several friends tell me that Lowes was terrible but I gave them the benefit of the doubt. They are terrible. Do not do business with them.

Lowe’s advertises licensed installers. The installation company admits they are just drivers. They advertise a fridge can be installed if a water turnoff is within 6 feet. They can’t. They also don’t know how to use the install kit they require you to buy.

Do not buy appliances from Lowe's!!!! - Warranty is literally only 48 hours!!! (The stated warranty of 1 year ended the day you have installed) And even then you do not deal with Lowe's, you deal with their installer for warranty after 48 hours! (They have now told me this repeatedly!!!! I bought this 6 days ago! Called them 3 days ago!! It doesn't clean even the simplest and was told that it's dry cycle would only work if I added another product. And even though I looked at the Lowe's signature brand "Midea" available only through Lowe's, my local Lowe's will not support it!!! Again do not buy appliances from Lowe's!!!!

I signed up for their credit card expressly for the discount of 20%. My order arrived and is not the product I ordered. Because Lowes used a third party, of which I was unaware of, They say there is nothing they can do. Beware. Lowe's is a trash company that uses bait and switch tactics and has zero customer service skills. I bought this specifically using a local source so I would have a warranty and customer support. I got nothing.

Customer Service in the Garden Center at Lowe's Home Improvement in Lenoir NC SUCKS! It's pretty sad that my mom who is 85 years old and has probably in her lifetime spent a million bucks to a company that CANNOT even help her or myself load a few bags of mulch. The first time it happened my Mom was shopping alone, she had asked for help, but no one helped. She bought 6 bags of mulch. Loaded the bags of mulch by herself into her vehicle. I told her she should have left it sitting unless she had help, needless to say I was not a happy camper. But because my Mom ask me not to say anything I respected her wishes and kept my mouth shut. So from that day on I have been with her to make sure she has help, meaning yours truly. Which I should not have to load the heavy bags of mulch myself but I do to save her back.

If you are going to purchase a major appliance from Lowe’s, do not do it online. Go to the physical store and make your purchase, because if you have any problems they cannot help you. I just spent 40 minutes on the phone and was told I had to go to the store that my online purchase was shipped from which is 6 hours away from where I live. When asked for contact information for their digital/online management I was told they can’t give that information out. Also, they cannot give you corporate, regional or district contact info.

Very shoddy and dangerous to say the least, most of the issues were with the dryer install, although the washer was not much better, the parts they neglected to install are very important and a safety issue, for example the dryer power cord comes with a strain relief clamp that prevents 220v wires from shoring out on the back panel of the machine after going around with Lowe’s, they finally came out with the correct clamp but did not install it properly so I had to correct it. The list goes on and finally decided that if you want something done right, you have to do it yourself.

Well, signed contract with Lowe's for purchase and installation of rear sliding doors and pre-hung front door on September 17th, 2024. As of today, August 2nd, project is still not finished. Contractors and sub contractors are unqualified to do these jobs. Please, please do not use Lowe's for home improvement projects!

Worst experience ever. It was a nightmare. A complete horrific experience. They have a pilot program running and it is the worst of all time. I do not recommend Lowe’s to anyone. I have a laundry list of all the details in the facts of every time and place. They lied to me and pulled me around in circles. All I wanted was a working dishwasher and I’m still without one.

Do not purchase an appliance, in my case a dryer from Lowe's because you have 2 days to determine if the appliance is properly working. In my case Lowe's installers did not install the dryer properly. They found the easiest spot to run the gas line, sucking off gas from the water heater, causing the water heater to shut down. Lowe's will not fix the installation, they will not replace the gas dryer with an electric or refund any portion of my money. Their policy is you have only 2 days to notify them, otherwise they don't care about any problems after that. DO NOT BUY AND HAVE LOWE's INSTALL APPLIANCES.

I called in today, and after 2 minutes of a ringing phone, someone picked up and immediately said "hold please" and I instantly got elevator music. After 15 minutes, another lady picked up, I stated I had a Troybilt pony riding lawnmower and needed a spindle for it. I was transferred to another department and another gal said "Lowe's, can I help you"? I restated what I told the other gal, and this gal rudely stated "this is hardware, we don't carry that stuff in this department", I told her "I was transferred to her" and she began sharply we y telling me what stuff she had in her department. I would have appreciated if she had acknowledged me not having any control over who I was transferred to and asked if I wanted to be transferred to "lawn and Garden" who could have helped me. Rude. Unprofessional and not at all helpful.

Stopped by Lowe's recently to pick up some large and heavy items. As I loaded up my cart, I passed employee after employee—not a single offer of help. I checked myself out (because apparently I'm also now a cashier), while two employees stood nearby watching to make sure I did it right. Super helpful… Not. As I struggled to push my overloaded cart out the door—nearly rolling over an employee’s foot—his only contribution was a cheerful “Have a nice day!” Honestly, I wanted to offer him an iced tea while he enjoyed the show. I signed up for the rewards program, because frankly, I deserve to be rewarded for doing everyone’s job and still paying full price. Only person who offered help? A kind older gentleman in the parking lot. I told him, “You’re the first person to offer all day.” Says a lot, doesn’t it?

Lowe’s installed 2 broken blinds. They said they will replace it in a few days. 3 months later & no one has come to repair them. 3 of them were dirty. Also they measured for 5 new blinds & never gave me a quote.

Lowe's Lake St. Louis was paid $33k for cabinets 15 months ago. Countless issues with warped, incorrectly sized, improperly ordered, defective and missing products. We have spent 15 months, calling, e-mailing meeting with 6 supervisors, at the store and in our home for over a year. Everyone says they will take care of it. Nothing happens. More wrong product arrives. No one follows through. Our kitchen is still unusable after 15 months. The head supervisors Joyce and Maya gave us a 1-800 to complain to. Tried that.

Horrible experience with Lowe's customer service. I had to wait an hour to have an associate unlock a tool since the tools are locked up now. I complained to lowe's and Tomás ** was the representative from Lowe's that poorly assisted my complaint. Totally unethical at any resolution.

I went to Lowe's to get a 4-ft ladder, found one on the shelf. They were five, said $54 and some change, went to the counter. It showed $76, had an associate went with me to show her where the ladder were and she said that they cannot sell the ladder for $54, so not my fault that it was marked wrong. There were five ladders in that row. The sticker under the ladders said 4 ft 250 lb, the same thing that was on the ladders, same as on the ladder. I will never step back in a Lowe's store again. I will go to Home Depot.

I ordered a washer and dryer from Lowe's in Union City Ca, I paid in cash. Four days later two guys showed up and took the old washer and dryer out. Then they start stacking on the street the new ones, one on top of another. And I mentioned it to them that it’s too high and it won’t fit through the door. They would not listen to me and there is the problem. Anyway make it short that they didn’t want to put down the dryer off of washer. Same time one of them made a gesture to my face means that shut up. Then I told them to get their machines and go. They left my old washer and dryer on the side of the street..

I bought an appliance from Lowe's Fresno location and have received the worst communication as to when it will be arriving at my home. It was to be delivered on the 22nd of July. I received confirm codes prior to delivery but then received a call from Lowes on the 21st saying not arriving until the 24th or 25th. I was told I would receive another call to clarify which day. I was called on the 23rd and told that it was not coming on the 24th as that delivery truck was cancelled and the 25th did not pull the PO for appliance to be added to the delivery truck. I asked for a manager to call me and for the person I was speaking with to please call me back and let me know an ETA as I work fulltime so I may notify my employer as to when I needed to be home for my delivery.

I would give this review a zero star if I could, I would encourage nobody to ever purchase anything from Lowe's hardware ever again. I would also encourage no one to ever use Holly ** as an inside sales consultant. We ordered a front door, a storm door and a French door. The date of purchase which was January 2nd, we were told a 3-6 week Lead time. That was incorrect. We finally got our doors and had an install date of May 23rd. When the installers came out they installed our storm door and our front door." Which the front door isn't fully finished as Lowe's didn't order the caulk". When they started taking my sliding glass door out on our back porch the installers realized Holly ** done a revision on our door 7 days she came to our house, So she ordered the wrong door. So the installers had to put our storm door back and leave. So the correct door was ordered and arrived on June 27th.

Our installation project with Lowe's was a complete failure, from start to finish. The Lowe's people who were supposed to be handling our install were completely unreliable. They never called me when they said they would. I always had to reach out to them. When I left voicemails, or sent e-mails, they never responded. I was never notified when the project materials were ready for pickup like Lowe's had told me they would do. I had to track them down. (I was trying to avoid the $70 delivery charge that Lowe's wanted.) The installer, Keller Interiors, did make an appointment to do the install with us, and sent us a flurry of emails and texts reminding us of the appointment, but then they never showed up. I tried to reach them throughout the day of the install both directly and through Lowe's Installation Sales team without ever connecting.

I purchased a 2-ton Ruud HVAC system. Efficiency rating of up to 15 Seer2 for the amount of $6000.00. Lowe’s contracted Air Experts to install the unit. A 2-ton Ruud HVAC system with 13.4 Seer2. According to Lowe’s they claimed it was up to 15 Seer2. I was not made aware of the lower grad model until after it was installed. I attempted to cancel with both Air Experts and Lowe's within 72 hours. No resolution was made. I have disputed a partial amount with my credit card company and also filing BBB complaint as well as seeking representation. Beware of false advertising and misrepresentation when dealing with companies.

I purchased a ceiling fan and installation at Lowe’s Bedford in July 6th, the pro came in July 11th and replace my old ceiling fan, five days later the fan and the light stopped working completely, I started contacting customer service to send someone to check it out since it’s still brand new and recently installed, they scheduled an appointment then they canceled and rescheduled three times, I always had to adjust my working shifts accordingly but they kept canceling and rescheduling.

Feedback Flooring Installation – Complete Project Failure

So we paid for a microwave from Lowe’s in Fountain and we paid extra for delivery and haul off and then two guys came over and did a horrible job! First of all they didn’t even bother introducing themselves, they installed the microwave with the existing brackets from a different style of microwave which in return sure the microwave to sit crooked. They furthermore destroyed the cabinets by drilling multiple holes trying to find the correct mounting placement.. Now our cabinets are deprecated in value, our microwave sits crooked so badly that when you put a bowl with water in it that if full would roll over on one side. They didn’t clean up their mess and left me with a shitload of sawdust to clean up.

This store's customers is lacks people to help customers. Tells them they will get the block and don't. Then we have to go get the block on our own. Asked multiple people no help whatsoever. I'll be surprise if we ever use this store again. Had to get the block from the second level.

Wanted to purchase a large shed, many thousands of dollars. When I inquired about a rough estimate on an installation cost I was told they would only tell me AFTER I purchased the shed. I’ll be taking my business and dollars elsewhere. **

If I could give zero stars, I would. We purchased a refrigerator from Lowe’s with the extended protection plan, thinking it would give us peace of mind. Instead, it turned into a months-long nightmare. Our fridge stopped working on November 7, 2024, and we followed all of Lowe’s instructions. They told us not to take any independent action, promising they would handle everything. That was the beginning of the problem. Nothing got resolved. We went without a refrigerator until February 1, 2025—nearly three months without one of the most essential appliances in a home.

Lowe's has gone downhill so fast and the list of issues is lengthy. The very first issue I want to address is how poor the mobile app is. I tried to place an order for certain tile and bullnose pieces and the store did not have the items but yet when you went to the actual store, they had them on the shelf. Lowe's does not properly update the quantities of their products, especially in tile and flooring. My contractor had to go to three different stores, just to be able to buy enough of the bullnose tile to finish the job.

Concord Lowes is the worst customer service. They don’t return the call. They hang up the phone on you. They are not willing to talk about the extra charges and fees on the Account, they are charging stocking fee for the products which is being late and not delivered on time. I’ve been.

My husband and I recently purchased custom-cut shades directly from the Lowe’s website, opting for store pickup. The order arrived quickly, and we were initially excited until we attempted to install the shades and discovered that every single one was incorrect. Instead of receiving the custom sizes we paid for, we were given base stock items.

Disappointing Product and Even Worse Customer Service. I purchased the SLIMKOOL Elite 8500-CFM Evaporative Cooler from Lowe’s on July 10th, hoping it would help cool my two-car garage. Despite using it in optimal conditions (94°F and ~29% humidity), the unit was completely ineffective. It barely made a difference, even after multiple uses over several weeks.

I went to Lowe's for a part for my hose. I asked a customer service lady if she knew where I could find the part. She was too busy having a conversation with her friend. She said outside. I went outside couldn't find the part. I went through the entire store. Lots of employees, but no one to help me. That was the very last time I will come to Lowe's. Their customer service has always been lacking!!

Hi am a second time homebuyer who used Lowe’s the 1st time to install my blinds and had a no problems. So naturally I wanted to go through Lowe’s to get my blinds installed again. However, this go round there has been poor planning on the contracted out business they use to install blinds, Rayline Installation. They only have 1 installer for the entire area and their installer was unavailable to install due to personal reasons. The scheduler informed she was certain and “foresees” the installer being available the following week but of course that week came and the installer was called out of work again.

We purchased a window A/C online. We had no idea they have a 48hr return policy. So if you order it online you have to hope it happens to arrive when it is hot out. They could just state this on the A/C website pages so customers are aware. They could also put it on the confirmation email you get when you purchase it. It's also not on the actual receipt, where most store state your last possible return date, but then they would have to give a lot more refunds. People could decide if it's worth the risk of installing something that you have only 2 days to return. This Keystone A/C also had the positive feedback given by influencers. I don't feel that is credible. I have never seen another store that did that so I didn't check who wrote the feedback. Also they are one of few stores that don't refund difference if item goes on sale.

Bought a Samsung Refrigerator back in 2021 with a 5-year protection plan. Fridge went out in April of this year. Called Lowe's and they said I needed the proof of purchase to file the claim. I asked them to look up the purchase and was told it was too long ago for it to show up in their system. So no receipt, no warranty work. I had to spend thousands more for a new fridge, also through Lowe's. Then, this last weekend, when cleaning out a dresser, I found the receipt so I called customer service to ask them what we can do to make it right since I shouldn't have had to buy a new fridge. They said the best they could do was to refund the prorated value of the protection plan and send me a check. Originally, 189 dollars for the warranty, they are sending me a check for 19 dollars. They cost me thousands to get a new fridge because they couldn't process the warranty on the old fridge and the best they can do is refund me 19 dollars??

I'm upset you charged for delivery after walking store for an hour with no help. 2 hours on phone with no help. Walked around another hour at Belmont store before I received help. Your website is limited and know one answers phone at either locations. I'm done with your company for the rest of my home improvements I've spent a lot of money with you people. I was verbally assaulted by a old lady at customer service desk at Iverson Way store Charlotte. The manager spoke with me about complaint. Funny another associate said this women had many complaints before. She is too old bitter and mean to represent this company. Like I said Home Depot is where I'll try after 30 years of dealing with this treatment.

I am very disappointed in this store and the workers! How can you mistake a an electric stove for a gas stove? They won’t even refund the next day delivery fee! I want my money back. Lowe’s you are a bad store.