Lowe's Home Improvement Reviews

I’m beyond frustrated with Lowe’s delivery service. We’ve had to reschedule twice now because they claim they can’t get their truck down our driveway. The second time, they were supposed to send a smaller truck—but guess what? They sent another truck that was still too big! The most ridiculous part? Larger trucks have made it to our house before without any problems. So either they’re not bothering to check their own notes, or they just don’t care. At this point, I don’t know if we’ll ever get our delivery. Do better, Lowe’s! #CustomerServiceFail #Lowe’s

Customer service non existent. No Cashiers/All self checkout. Corporate clearly does not care. I’ve left shopping carts full of hundreds of dollars at the front of this store a few times due to them telling me I have to self checkout. I now use this store to “window shop” and then buy off Amazon.

Really bad shipping service, I order some tables for my business and I choose the schedule, every day the time of the time frame change from the other end, 1 day before I receive an email saying from 8 am to 12 pm will be delivered, and a driver call me 7 am morning saying that he was going to arrive at 7: 30 am, I told him that I receive a text dad, they suppose to deliver from eight am to twelve pm, he told me it's fine. I will do and another deliveries. And then I will drop your stuff like in 40 minutes. And later I received a text around 940 saying, the dad. They're going to be delivering the package between 10: 30 am to 2:30 pm, so I was stuck waiting for my equipment they cannot do that, change the schedule. How they want it? If it's something is scheduled for someday a certain time. There's gotta be that way. Because everybody have things to do. Especially if you have a business or need to go to work

Jimmy was very happy to be of help and brightened our day with his kindness. We did not purchase today, we were there to get ideas and information and compare cost. Jimmy helped us to locate items and was funny and personable.

Horrible attitude by manager. I went to one location, bought a power tool and they didn’t have the other power tool that I wanted but they referred me to the Fruitville road Sarasota store. After driving there, they couldn’t find it but there was another one in different package (had hard case instead of soft case but all the rest was the same). I asked manager if he could sell this one at the other’s price. Blunt no, which, okay. I explained that and associate and I searched for the one that they showed in stock and that I was referred by the other store, he said “not my problem”. That was this evening on 2/28/25. So I returned the power tool that I bought at the other location at this location. No more business for Lowe’s, I’ll buy it somewhere else.

Have no problem with GE Profile washer and dryer. Have had for 3 weeks now and I am pleased with product. Now the area I am not pleased with. I was told by Lowes salesperson Sanford Maine if I contacted him after delivery took place he would give me a 5% discount because I was unable to get it by using the Lowes credit card. Bottom line it was a lie and after multiple attempts using email, phone calls etc. I basically got blown off and no discount was given. Lowes do not tell someone you will do something if it is not true.

I went to Lowe's to shop for a new dishwasher. I found a Beautiful top end Samsung. They told me it was in stock, but installation is behind and may take a couple weeks. But I signed up anyways. The installer called and said they were over 3 weeks behind. After waiting almost a month, the dishwasher came. Before it got off the truck we could see is was all scratched and banged up. We sent it back. Lowe's called and said they would order another, but it would be 3 more weeks. This is after almost a month of waiting already. My wife was in tears. I went to a local appliance dealer and they got me the same dishwasher and installed it in 3 days (not 3 weeks). And not a scratch or dent on it. Also, the salesman at lowe's was very rude. I was treated with respect at the local appliance dealer. I will never shop lowe's again. Not even for a nut or bolt.

I visit the Denton location on a regular basis, usually for plumbing. Tommy is the most knowledgeable and helpful member I have ever encountered. He knows plumbing and gives great advice! Friendly service.

I bought a dishwasher from Lowe's, and it was delivered and installed in 3 days. In fact, Lowe's send out two different installers with dishwashers for my order. This is after waiting 25 days for Home Depot to install a dishwasher. Buy from Lowe's and not Home Depot.

What a mistake to order material for delivery!!! 3 deliveries, over 3 hours worth of phone calls, two trips to the store, and dealing with delivery people and personnel who have no concept of customer service, and that is just to get a refund for their mistakes. And still don’t have anything in my hands! AWFUL AND MISERABLE EXPERIENCE! Never ever again. They do things wrong over and over again instead of doing it right the first time. People in store at service desk finally helped. They all look frustrated. Seems poor decision making on management side by hiring cheap "third parties" for delivery, and then it all comes down on service. Come on Lowe’s! Read what your customers are saying and do something about it.

I had a dishwasher delivery with installation yesterday. I have dealt with Lowe's delivery before and I thought it would be the same poor communication, shoddy work. Boy was I surprised. Thoz Guys thru CRST Home Solutions were excellent. They were polite, professional, communicated the product and service and cleaned up after they were done. The Servicers names were Tony and Chris. I would highly recommend this group.

If I could give no stars I absolutely would. My husband and I placed an order in February 9th to have tiles delivered on February 19th. Well that day passed and I called looking for an update and they stated it’ll be delivered the following day. I have called both the store and the customer support line to get an update and I keep getting promised the same thing “we guarantee it’ll be delivered tomorrow.” Well here we stand on February 26th no delivery no tiles no updates. Keep in mind I have no received any updates on my products. Well I call in again to support to be told they don’t even have the full amount for my order which is why it’s been delayed.

This has been one of the most frustrating flooring installation experiences I've ever had. Originally scheduled for completion by November 2024, the project faced multiple delays due to various issues, including the unavailability of the promised luxury vinyl flooring. As a result, it wasn't finished until January 2025, which is completely unacceptable! There was a lack of transparency around pricing, particularly when a cheaper vinyl was used, and more carpet was added instead of vinyl. To make matters worse, inaccurate measurements by the contractors led to insufficient materials being ordered, and poor communication only compounded the problem. Overall, I am extremely disappointed and will likely avoid Lowe's for any future major projects.

We purchased a refrigerator to be installed by Lowe's, however in their cost cutting and screwing the customers, they use a 3rd party. Once at our house (we have a steep driveway) they came in, said that the door was too small to get the refrigerator in the house. Then left and did not tell us anything. After a day of trying to get answers, it was totally frustrating. Save yourself time and emotional distress and buy from a local store. Lowe's is too big and you cannot get in touch with anyone that can help you. The stores are not even able to get answers as well.

I had two rooms of flooring done. The installers were Top Notch!! Polite, kind, knowledgeable, did whatever I needed. They did a perfect job. Left the area spotless and moved all the furniture in. I have had many a floors put down but this was the best experience I ever had! Thank you Lowe's for having such great installers!

Purchased a new dishwasher and installation. Installer came to our house, took one look at old dishwasher and said he cannot install. Packed up his stuff and left. I was to get the haul away of the old unit also, which never happened. The problem was simply old house vs new dishwasher, something nobody at Lowe's or the installer ever said one word about. We can't be the only house like this where this problem has occurred. Some warning would have been nice. I ended up installing myself, which honestly wasn't that difficult. Their installers obviously don't think outside their very small box.

I purchased a faucet from Lowe's, including installation. Because of financial issues that arise after purchasing, I told installer to cancel as I would be returning faucet. Once the faucet arrived, I went to Lowe's returns website where I first learned that installation costs are not refundable. Such notice should be clearly displayed on purchase page, but is not. This is clearly dishonest. This was my first such order. I will never do another. Beware, get your own installer who only gets paid for work done.

I ordered driveway melt, made it all the way to the last stop before delivery, said it was damaged and not deliverable and back to the Carolinas it went. I called, they place another order, guess what...backordered now. Not worth the hassle every time.

Very rude staff. Bought a new dishwasher along with a new range, new refrigerator, counter top cabinets and more contractors. Got all done with kitchen and went to try out dishwasher and it don't work. Called Lowe's and they said when you buy it and we told them been getting stuff for past 6 months. Just got all installed and done with. They said, "Too bad you have to go to the manufacturer. We can't help you" after we spent over 10,000.00 with them.

Lowe's sends criminals to your home! I ordered a dishwasher from Lowe's, and the installer broke into my home through the back door. He damaged private property, threatened my wife, and refused to leave when she asked him to. He only left when we threatened to call the police. We called Lowe's three times afterward and did not receive a single apology. Instead, they tried to shift the blame onto us. Unbelievable! An incredibly unfriendly company that sends criminals to your home! We are already in contact with our lawyer to take action against Lowe's. If anyone has had similar experiences with Lowe's, please contact us for a class-action lawsuit.

Lowe's turned my kitchen renovation into an 8 month nightmare. The measurements were wrong, the sink was wrong, the cabinets were the wrong size. The countertop subcontractor installed scratched counters. No warranty. Lowe's took no accountability for anything. I was out thousands by the time my kitchen was finally done. It took 8 months and was nothing like the original design. Lowe's gaslit me the entire time. After working with executive customer relations for months (because my local store washed their hands off me) I received $1,000 "compensation." Too bad I was out around $12,000 and any warranty I had. I hate Lowe's!!

I ordered online some wall panels to complete a bathroom renovation. I received the order confirmation with my correct address and confirmation for next day delivery. The next day, the Lowe's driver called because they couldn't find the address. Somehow, my address had been replaced with another address (that didn't exist in my town). I had to call their customer service number to report the wrong address, and then my order was cancelled. Even though they cancelled the order, they still charged me. I put in a dispute with my credit card; I'm sure they eventually will reverse the charge, but I don't want to have that balance sitting in my account accruing interest. I don't understand how their computer system can screw up something that should be so automated so royally! If you are going in person, I'm sure your order will be fine. But if you are depending on their computer system to process any of your purchase, be prepared for confusion and delay.

Horrible "corporate customer service". I placed an online order for vertical blinds. I requested length of 96 1/2. They came in at 95. The "customer service" told me they couldn't do anything and I could return them to the store. Like I have a vehicle to accommodate the size of the boxes. When I asked the representative for a solution she said I could call the manufacturer. I asked her to call with me and she said that would take too much of her time!!!! I asked for a manager and after holding for a long time got one who told me the same thing but did offer to schedule a pick up for the product return. I asked for her boss and she said there wasn't one. Asked for the corporate escalations and guess what? Isn't one.

Horrible. The worst. Never again. They have held up a renovation for over a month with their horrible mismanagement and no accountability. I have never seen such incompetence in my life. I give them a zero rating. Aurora Co Lowe's you are pathetic.

My experience at Lowe’s has been a nightmare. Went to a store in Mississippi and I purchased a LG side-by-side refrigerator and a LG stove. A hour before the two items were supposed to be delivered The truck driver call and said he was an hour away with my refrigerator and I said, “and my stove," then he let me know that it was a recall on the stove which Lowe’s never did email me about or nobody got in contact with me. I already have been waiting two weeks for those two items to be delivered so I told him hold back on the refrigerator while I contact Lowe’s and see what’s going on there.

I was told at the time my order was suppose to be delivered the driver forgot the thousand or so pounds of construction material I ordered. Called the help line and was told all they do is re schedule in these cases. Because of the rain my project will be delayed at least a week and I am out of pocket on the installers. They said they might give me a credit after delivery but refused to give any percent or amount till after delivery. Then I have to call again and ask for the mystery credit. I didn't receive my order or any help. All they cared about was getting my money up front.

I will never purchase another appliance from Lowe’s again. I don’t need to be this stressed out over an appliance purchase! Bought a NEW dryer from them. It was delivered to me with a dent in the front. The delivery guys saw the dent too, and said I should call to get some sort of refund. When I called about the refund, I was told that IF they give me some money back on the dented dryer, that it would be marked as an AS IS sale. If I wanted an AS IS sale with no kind of warranty, I would’ve bought a dryer off of Facebook marketplace. I refused to have my purchase marked AS IS and was told I will get a new dryer. I went through the whole process of getting a new dryer delivered. What a waste of everybody’s time! Why force a customer to accept their sale being marked AS IS when the dent was their fault in the first place?

Delivery of Samsung fridge came with a huge buckle/dent on right side panel door...the side with the water dispenser. Though product was boxed, the drivers' rental Penske truck had free floating product junk so lord knows how the dent got there. The bachagaloops had the nerve to expect my husband and I to take the damaged product. NO!!!! HEY LOWE'S, STOP BEING CHEAP AND HIRE YOUR OWN DELIVERY DRIVERS.

This is what Lowe's customer service is like. We bought a dryer. First they didn't connect it correctly and there was an error code. They came back the next day and changed the airduct which they said was fine on the day of delivery. Well when they changed the duct they managed to disconnect the washer's drainage hose next to the dryer. When we used the washer, the washer flooded the entire downstairs including the carpet in the room across from the machine. When you call Lowe's they say they can only send a person out the next day but not to fix the flooding but to fix the washer that they damaged in a DRYER deliver. The woman was not a nice person. She told us we have to file a claim to cover the water damage. We knew it had to be addressed right away otherwise the carpet was sure to mold and be ruined.

I recently had a very disappointing experience with Lowe's that I feel compelled to share. I encountered what seemed to be a classic case of bait and switch and false advertising. On December 2, 2024, I ordered a Microwave Wall Oven Combo online after mine broke on Thanksgiving Day. After several delays in delivery (December 17th, 25th, January 1st, 4th, and 18th), my order was suddenly canceled on January 23rd without explanation.

My mom gave me a $400 mini dishwasher that hooked up to the faucet in my house. The problem is that it doesn't fit my particular faucet. We tried to return it, but they said it had to be returned within 48 hours of purchase. It was a Christmas gift. I did not even have it in my possession within 48 hours. It was never hooked up or even completely unboxed. Now, my mom has wasted $400, and we will never shop at Lowes again. What a terrible policy, especially around Christmas time.

I purchased a remnant piece of carpet two days ago, paid for it. My name and telephone number were put on the piece of carpet and was marked sold. I went back today to get the carpet with my receipt and was told the carpet had been sold. They offered to refund me the money which I refused as I told them to cut me another piece of carpet the same size off the roll that they had. They told me that I was supposed to have taken the carpet with me right away. I told the sales person I couldn’t take it with me right then I would have to come back because I didn’t have a vehicle I could fit it in. He said that was fine. Put my name on the carpet telephone number and marked it sold the manager TEE **, who I spoke to refused to give me another piece of carpet and told me I could pay full price. I told him that was not acceptable and then he told me they didn’t have any more of that carpet left.

The self-checkout at Lowe's is starting feel like the old checkout but in the wood department. There is still someone doing the checkouts at the self-service check out? The self-checkout at Lowe's kind of ruins the shopping experience. Paying at Lowe's now feels more like a security checkpoint than a business checkout.

Terrible customer service. Lowes is another example of a woke big corporation being run by idiots who have hired consultants who have told them to get rid of human customer service and force customers to deal with chat bots and texting or use their foreign call centers with idiots who cannot speak english and have no authority to correct problems. Avoid Lowes at all cost and buy from a local appliance store.

I am writing this letter to provide feedback on a situation that I believe was handled very poorly by not only a Lowe's manager but their 3rd party vendor that works for them. The store is the Marquette Lowe's location and the 3rd party vendor was for appliance delivery. Order # ** I purchased my Whirlpool refrigerator from Lowe's last year and it did not work properly. I contacted Whirpool and they agreed to replace it. I opted to use the option of getting another one through my local Lowe's. I went to the store and they had my information and I chose to go with the same model. I was surprised that I had to pay for it up front but did so to facilitate the exchange.

If you want brand new windows installed that leak consistently (the windows started leaking one month after the install), by all means go to your local Lowe’s store and have them service you. The bad installing also comes with horrible contractors, gaslighting of the customers, damages to your property from the consistent leaking, and no accountability from Lowe’s. You’ll also be left to hire someone else to redo the mess that they’ve made. If you enjoy having these types of problems in your life’s, then you should definitely consider hiring Lowe’s for all of your window installation needs! If you want a great product, an installation that’s done correctly, a company that cares about their customers, and a company that holds themselves accountable, then you should find someone else to do it! You’re welcome!

I ordered a GE stove on December 30, 2024. They promised it would be delivered on January 11, 2025. Couple days before delivery. They called and said it would not be in. When I ordered the stove. I told him I did not have a working stove and that I need one as soon as possible. They looked it up and said they didn’t have any warehouse, but they had five and another place that they would ship down to them and then ship out to me on January 11. I need to find out on January 7. They could not keep their word. They told me I would now receive it on February 4. Call their Lowe’s customer care lines and the guy on the phone was very uncaring. Just told me to order a different type of stove and they would get that one to me. Told him my wife only wanted the one that we ordered. He then promised me that it would be in on February 4.

We purchased a Fridgedare side by side refrigerator in August of 2023. It died that December and they Lowe’s from Seabrook New Hampshire replaced it and sent another one. That one lasted until the following spring. The Lowe’s assistant manager Niomi was zero help and I was on the phone for a combined ten hours. Lowe’s. Lowe’s said it was still under manufactures warranty because it was under a year old. Fridgedare sent a repairman and determined the fridge was defective. Lowe’s sent a delivery service and picked up that one. I paid Lowe’s in full for the fridge. They claim they refunded the money but no record of it showed up on our Lowe’s card. I filled two disputes and even though I provided my documentation for paying. No record of the refund exists. Our next step is filing an unfair and deceptive practices lawsuit. I will never buy another product from Lowe’s agai.

Placed an order with Lowe’s online. They next day I got an email telling me the order was delayed by a week and a half. Said to call to cancel if I can’t wait the extra week and a half. Called the number and was told I could not cancel, had to wait until the item comes in and then return the item to get my money back. Careful doing business with Lowe’s online. Customer service is really bad, they literally just don’t care.

I purchased a storm door from Lowe's. Everything set to go. Poor Boys did not show up. Next day PB called to reschedule because the installer had an emergency. Ok,, things happen. Rescheduled again. No show again. Rescheduled AGAIN for a Saturday and STILL NO SHOW NO CALL. Lowe's needs to hold them accountable for their actions but they were not any better than PB. I will never let PB do another thing for me.. nor Lowe's. They don’t care about these reviews because I am a drop in their bucket. Well I can only hope these reviews will make them stand up and notice.

I would not recommend using Lowe’s for any window installation. They use fly by night window manufacturers that work thru Lowe’s. We had window installed years ago which we were told by the Lowe’s sales rep were lifetime manufacturer's warranty. Kensington Windows Inc was the manufacturer. Beware of any brand that Lowe’s sells with this type of “warranty.” They usually are only in business for approximately 6-8 years and then you're out of luck and Lowe’s will not do anything to help you except recommend that you get another quote from them to have new windows put in.

This firm is contracted by Lowe’s (and other companies) to do the install work on household appliances you buy. On a recent purchase I placed with Lowe’s I was informed by phone the install would happen in 2 days. Later during the same day, I received a sneaky text message rescheduling the install 10 days later without my consent! A call to Crume Installation did not resolve the scheduling issue which resulted with me canceling my order with Lowe’s. The main weight in this mishap is certainly with the third-party provider but Lowe’s also has some butter on its head. Lowe’s should have a better contingency and vet its suppliers better.

I just bought two pots of lettuce and went to the cashier for military discount and guess what? Lowe’s has drawn the line at five dollar lettuce not to give us our military discount. Where will the corporate greed end?

I wish I'd done more research before my wife and I purchased new entry and storm doors for our house. This has been the absolute worst customer experience OF MY LIFE, bar none. Lowe's managed to screw up the orders so that we were short one door when it came time to install. Also, their installer was unresponsive. The first time they came out they showed up just before sundown to do six and a half hours of work. They had both the front and back of my house open to the elements (30 degrees) in the dark and weren't done until 10:30 p.m. Also, I had to go to the store and pick up the parts they didn't have to complete the job. The remaining storm door arrived a month later and it took another week to get it installed.

On Jan. 8, I went to Lowe's in Paris, TN and ordered a washer and dryer. The order was completed and I was told that they would contact me when they had a delivery date. When I got the delivery notice and found that instead of a washer and dryer, they had 2 dryers on the order. I called my local store and they had me call the Nashville warehouse. When I requested a customer service representative, I was sent to a call center in India. They could not change the order. After a total of 5 phone calls, I canceled the order. I'll find another company that has a better customer service department.

I Ordered a garage door opener, the installation is scheduled before the wall controller showed up. Handy Technology Inc which is Angi.com, text us a time of 11AM until 2PM for the installation, at three I called the number for Handy Technologies the agent said “we do not show you on our calendar” then, the same person refused to allow the call to be escalated. I called Lowe’s local store in Sulphur Springs TX, I obtained the install customer service number. I called that number and held while they called Handy Technologies (Lowe’s showed an install scheduled from 11AM-2PM). But, when the agent with Lowe’s called they came back and told me it was scheduled at 4:00-4:30PM. Handy Technology lied and then lied to Lowe’s, the Lowe’s agent accepted the lie and told me that we are scheduled 4-4:30PM so Lowe’s has simply accepted the slop from the third party they partner with and Lowe’s pawns the lies off as truth.

No service. Can't reach anyone. When you do they blame the vendors. Took the money, didn’t provide the product. Returned the money then retook the money before the other money was returned so it put my account delinquent. Can’t get answers on where your order is. It’s not responsible business.

Lowe’s of Central Austin was so helpful in sorting out some tedious order issues I had - really appreciate their patience and persistence in getting them solved! The delivery/installation went smoothly, too.

Don’t ever use Lowe’s. Worst customer service ever. All I need is them to do is send an email so I can pick up my package from shipping myself so I have it in time for a job, when deliver was set for today and that failed. Now I just want to pick it up myself but Lowe’s will not send an email so I can. That is all they have to do is email the shipping company and Lowe’s refuses to do so.

Wife bought me a pressure washer for Christmas (electric), she knows nothing about tools, etc, etc, but she knows I have been wanting one. She bought it on the 23rd of December and gave it to me on Christmas Day. I was happy and thanked her but told her I want a gas one. So because of work I had no time to go to Lowe’s to exchange for a gas one. So today 1/9/25 I go to Lowe’s to exchange for a gas one. They tell me they have a 48 hour return policy. So it was bought on the 23rd and gifted to me on the 25th. Way past 48 hours. All they did was apologize and said that’s policy. Receipt has nothing like that for customers to see. I call Lowe’s corporate. Got the run around for over an hour for them to say that’s the policy. Never again will I shop at Lowe’s and I hope people that read this think twice before shopping at Lowe’s.

Lowe’s is a reputable company, but Lowe’s Protection Plan is a horrible and irresponsible plan. Their working pattern is to give policyholders hard time, shirk responsibility, or delay the process, deny, refuse or assign an irresponsible company to carry out repairs, ultimately causing the policyholders to give up because they cannot bear the complicated procedures over and over again.

Ordered 3 shelves and they all came in beat up with the last one being totally mangled. Reached out to get a refund on the 100$ shelf and they only offered me a 10$ gift card for my troubles. Customer service was a joke. I wouldn’t spend a dime with this company.

I have now been without a washer for over a month. The warranty company has sent out 4 different companies. One of which said they put two parts on the machine, which was found to be a lie. The warranty company keeps telling us there is nothing they can do. We have already spent over $150 at the laundromat. The warranty company will only reimburse $50.

We purchased an LG dishwasher and paid $169 for installation and parts. The first installer showed up with no water line. He said, “Hand me the water line”. I told him that we were told they would have the parts needed, and they just left with the dishwasher still in the box. Four days later, a new installer shows up with the wrong water line for an LG dishwasher. He went ahead and installed it with our old waterline even though he said he wasn’t supposed to and told us that it could start leaking.

We bought a Whirlpool over the stove microwave. 6 days after buying it dies! We tried to go back but they won't take it back as they say we need to reach out to the manufacturer!! Urgh sooo annoying. Out 250.00 and have a dead appliance!

Fast shipping & Faucet looks just like picture on Lowe’s website. Comes out in a couple finishes also. I would recommend to a family member and friends to try this product. Easy set up by looking at YouTube if you are a handyman.

I would not even give them 1 star. Lowe's uses a company called CRST Home Solutions #844-347-5053 for their installs. They show up in a Uhaul truck and male tech has no ID to show customer. This co messed up my Oak Cabinet - drilled a u shape hole, cut my power cord, left a mess under the sink and on the counter, left power cord to new dishwasher and water line laying on top of each other on bottom of cabinet, didn't install - place drain or water line correct on back of machine and now Oak panel on cabinet won't fit. Left huge hole facing my living room. Tech did not test machine before he left. When I went to turn it on shows error code being off balance. Lowes install (877-695-7664) refused to send a different company to do this right. May have to return this dishwasher due lack of Lowes customer service and how this disabled veteran is being treated by them.

Lowe's claims to have military/veterans discounts but as you dig deeper, you realize it's a bunch of lip service. I've put several items in the cart and pretty nothing I have in there qualifies for this discount cause of stated "restrictions". I guess it's just a great marketing tool to say they serve our armed forces.

Purchased an LG washer and dryer combo at Lowe's. I used the unit the next day. It was making lots of noise. I called customer service the next day to come over and check the unit, but I was told the department was closed and that they would leave a message to take my information and they will contact me within the next day. I waited a few days and called back. Tell me the same history. Never heard from them. Besides the problem I had with the noise on the unit I was also having issues with the unit with the dryer. It was not drying the garments leaving them damp. I had to do 3 different cycles and use towel mode so it could dry the clothes.

I shop at Lowe's in Columbus, Mississippi and am a 20 year veteran and have a my Lowe's card and a Lowe's rewards card but I no longer get the 10% veterans discount, I also check out with the Lowe's advantage card.

Veterans get disrespected again, after Lowe’s sold their company to some other country's elite, they instantly took the 10% discount that saved my thousands of dollars while building my home and family, it was petty much the best most impactful long-standing benefit my honorable service in the Corps got outside of personal and mental growth. But it was removed from appliances and pretty much everything over five bucks, no saving on lumber anymore, nothing of real note.

Ordered a washing machine on 11/29 with a delivery date of 12/14. On 12/13 I received confirmation that it would be delivered on 12/14. The morning of I received an email saying I needed to reschedule. I called customer service, which said it would be a 30min wait. I waited for 1 hour and 45 min only to be transferred to a different department and then hung up on. I received a call telling me the new deliver date would be 12/28. Today, 12/27, I received notice that delivery will now be 01/17. I messaged the online chat and the rep told me there is nothing they can do. This is the most infuriating experience I have ever had to deal with to get an appliance delivered. If I do not hear back from them today, I will be canceling this order as soon as I can.

I ordered a tool chest with wheels for a Christmas gift and yesterday when it was opened, they had sent me a completely different item so I called the 800 customer care number and they basically told me that I have to take the item back to the store myself. Get a refund and re-purchase the correct item! According to the website, there was only one left at the store so I called the manager at the store and he basically told me the same thing so I had to spend another $139 which some people may not have and I have to wait until Saturday morning for a truck to get this and to take the wrong item back!

My son came over--installed the ice maker, and water is no longer pouring onto the floor. When he opened the fridge, the 3 ft long handle came off in his hand. He fixed that too. It is now cooling, making ice, and not peeing on the floor. I am happy with my LG fridge--but not with Lowes. This was my second bad experience with Lowes--and will be my LAST.

We purchased a range, refrigerator, dishwasher and microwave and scheduled delivery and installation for 12/20. Due to this being a new build, we would not be ready prior. I received an email stating the microwave and dishwasher would be installed on the 13th. Went to the store, explained again that we scheduled for the 20th. Chica, same person we worked with originally had me speak to the installer. Again, I was assured everything was scheduled or the 20th-install and delivery. Today the microwave and dishwasher showed up but no frig or range. When I called to check I was told they would be delivered on the 24th. I know two different vendors do the installation and delivery so please don’t give me that excuse again.

I purchased a washer/dryer combo from Lowes. The delivery guys came and since the last washer dryer combo I purchased was installed incorrectly, I specifically asked the guys to be sure that the hoses were connected correctly so that the hot water selection would indeed be hot and the cold correct as well. They said to me, "Oh, no problem! We got it right!" Well, guess what? They did it again! Hot water is coming from the cold selection and vice versa..Since this has happened twice now, I certainly won't trust them again. Even if Lowes sales people do a good job, the delivery/installation people they use obviously don't know what they are doing! When I called to have it corrected a couple of months later because I had trusted that they did it right and just happened to touch the water and discover it was wrong, they refused to come out and remedy this!!!

I purchased a new Samsung washer and dryer set a couple years ago. I paid for the extended warranty. When speaking with the guy that sold me the washer and dryer, I made sure to ask him that if there were to have a problem with the washer or dryer that the warranty would cover it and he said yes. I even asked if the unit is not repairable if we would get a new replaced and he also said yes to that. He LIED!! I just had my washer go out and had to deal with a subcontractor to come out to tell me that it doesn’t. The subcontractor then had to send his report to the insurance company (Assurant) even though I PAID Lowe’s for the warranty.

When you purchase an appliance pay attention when they say it has a year warranty from the manufacturer. Purchased a brand new Frigidaire fridge over $1200. Quit working after 3 weeks. Had to go thru manufacturer's warranty first until expires - a year - repairmen came, determined it was spewing a hazmat - freon from the filter. He will need to weld a part onto the new fridge to fix it but can't come until after christmas!

I am a Pro home builder with Lowe's. The service or lack thereof is unbelievable! Management from top down is pathetic at best. Can't get orders straight..Lazy delivery people looking for excuses not to unload..Weird store to store relations for deliveries. Wake Forest and Durham and Roanoke Rapids stores should just shut down.. I could keep on writing but not enough space to tell all the issues. Call for more info PLEASE! **. STAY AWAY FROM LOWE'S..

If i could give them -5 stars I would. DO NOT AND I REPEAT DO NOT ALLOW THEM TO DO FLOORING IN YOUR HOME!!!! All of my flooring has been torn up for over a week, due to their contractor stating I had wood floors, they ok'd the idea of bamboo hardwood. Contractors get here to lay the floor and due to me NOT having wood subfloor, now I'm getting charged to replace ALL the wood on my floor before my flooring can be laid. Their website showed one price for the wood but yet I was charged over 1.00 more a sheet than what they quoted me for the wood and claimed they were paying half of the wood and half of the labor due to their contractor screwing up. DO NOT USE THESE PEOPLE!!!

I ordered 2 doors in Lowe’s. One was installed and another one was with wrong swing. I asked them to replace as a result. They delivered exactly the same door with a wrong swing. They are so unprofessional.

Bought a new fridge that worked for two days. Called the third day in the morning and was told I passed the two day window for returns and was told to call the manufacturer. Well it took Lowe's less than 10 seconds to take my money and I have a new refrigerator that does not work. It's been almost three weeks and a service tech from the manufacturer came today and said he could not fix it. Thanks Lowes for taking my money and doing nothing. I will have to go through all the steps again just to see and hope the manufacturer either fixes it or replaces it. They said it could be up to 3 weeks.

I would rate Lowe's installation services less than one star if possible. I had the misfortune of my water heater (purchased and installed by Lowe's) breaking down four years after purchase. Water heater was still under Manufacturer's Warranty and Manufacturer (O.A. Smith) honored the warranty. Was told by Lowe's that I had to bring the water heater in to their store for replacement. Quite a task for anyone to disconnect and bring it in the store. Alternative was to purchase a new water heater and receive store credit for the new purchase and have their installers return the defective product which I did.

Horrible customer service experience ordering an appliance from Lowes. I will never do this again. It has been rescheduled three times (their mistakes) and when you call the customer service to fix you get cut off or no one answers half the time. They give a 12 hour delivery window for a day a week out each time. You cannot work that day and then they call at the end because they won't make it. Then you have to schedule another week out. The last time I requested anytime before 2PM because I am leaving town for 10 days and of course I get confirmation the night before that they will arrive between 2:30-6:30PM. No one answered the phone when I called. What a mess. It will be over a month now and still no stove.

Bought chain link gate in a box that was rough looking but it's all they had. Got it home. Missing pieces. Couldn't assemble without the parts that were missing. Took it back to the store with receipt in less than a week of purchasing. Was told they wouldn't take back open packages. Ask to speak to a manager. Lady said she was not a manager but was doing the job as one. She called I assume what was the store manager. Still no refund no store credit. Basically was told to go kick rocks. I told her I knew it wasn't her fault but they could just keep the gate. I won't be back. Canceled my order on the stove I bought the week before and was waiting on. From reading all the bad reviews I feel I dodged the bullet by canceling the stove order. This is not the store it use to be. Been going south for a while now. Good luck if you buy from them.

I had a bad experience at the Lowe's Home Improvement Store on 8150 Transit Road in Williamsville, NY. I was interested in a dishwasher and I asked the salesperson, "How long would it take to come in?" She told me, "About a week." That was on November 18th. This short time of the dishwasher arriving into the store influenced my purchase decision. Well, a week had passed and I called the appliance department to see if the appliance had arrived yet. This was on November 26, 2024. There was no answer in the appliance department, which forced me to go back to the store in person, which is about a 20-mile drive from my home. And I am a senior citizen, to boot.

Lowe's 3rd party delivery service didn't remove the hardware under the refrigerator and it's dragging a screw in my mom's new floor. They won't come to get the screws out and just don't care. The delivery service was horrible to the point corporate had to speak to the store manager. Deal with Menards. You'll come out better.

I visited store #2589 in Abingdon, MD on 12/9. I was visiting the store because I purchased installation of a microwave which wasn't able to get installed due to a missing bracket. During a conversation with customer care on 12/9, I was told for the first time that I needed to provide proof of purchase so I visited the store for assistance. Nicole, the supervisor in appliances, was very rude and did not want to help me. She yelled at me and walked away from me in the middle of us speaking. We had a screaming match in the middle of the aisles. She acted as if I was the issue. Vince, the assistant store manager, wasn't helpful either. He was unphased about my encounter with Nicole, lacked accountability and never apologized. I will never visit this store again. They misinformed me several times and did not honor what they originally approved.

ABSOLUTELY PATHETIC and nonexistent “customer service”! When you visit the store; no one will offer help or assistance, and if you ask for help, they will get on their little radio and walk away! Call them; you will be placed on hold for nearly 40 minutes and then be disconnected! Call Menards in Richmond or even Home Depot in Lexington… You will talk with somebody! Lowe’s can go to Hell, I will go to Menards and Home Depot.

LG. Purchased a similar freezer on Black Friday and was provided a December 21, 2024 delivery date (needed no later than 12/24). Received a call from the delivery vendor (not even Lowe’s) on 12/4 advising me the delivery date was being pushed to early February 2025. I was transferred to a Lowe’s representative and advised the delivery date had been changed to 1/17/25 because the product was out of stock. Lowe's customer rep was condescending and rude, insisting I was to blame because I purchased the item at a discount. The rep hung up on me while I was waiting to speak to a supervisor, 25 minutes wasted. Another 40 plus minutes to be offered 10% off an LG comparable freezer that cost $270 more than list price ($324.90 more than purchase price). I believe this is called Bait-and-Switch. So disappointed in Lowe’s and they have lost this customer, not that they seem to care. Very underhanded and unethical business practices.

Lowe's store change a lot when it comes to customer service as soon. As you buy things from them they ignore your questions. They will tell deal with manufacturer's warranty. I will buy from the store who cares as customer.

Updated on 01/06/2025: DO NOT HIRE LOWE'S INSTALLATION SERVICES. I hired Lowe's Home Improvement Installation Services to install a bathroom floor tile. I was told the floor needed self-leveling and I paid extra for that. Then the installer forgot to do the self-leveling. I noticed that myself, the installer or Lowe's did not volunteer this information until later.

I went into Lowe's to speak with an associate about having all of my windows replaced in my home. The one associate who was there on the phone finally finished his call, hung up and walked off and never returned. I asked another associate who was walking by and he called someone on the radio to help me but they never showed. So I came home and got on Lowes website and filled out the forms for an in home estimate twice and after 5 days I have heard nothing. I don’t get it. How can you sell anything to anyone if you don’t wait on them?

Lowes does not care about average customers. I have been doing business with Lowes for over 19 years as a homeowner. I just had them install carpet in my previous home in 2023. No issues. I moved in 2023 and purchased a $13K vinyl fence for my new home. I should have known better from the beginning. The process didn't start good. The delivery was the worst. They damaged my driveway. Tried to get that repaired. The installation company told me "It will dissipate over time" or we could give you $150-$200. So now, then the fence is installed. I had one pallet of quick drying cement LEFT OVER, and several feet of fence material LEFT OVER. The amount I over-paid for this waste was/is ridiculous. I asked about receiving a refund for the items not used/needed. Told me we can take them back, but no refund will be issued. Warning number 2. Now, we are into 2024.

Most of the online orders I make from Lowe's are good as I save 10 percent on the sales price with a military discount. However, the delivery always arrives late. Seems when I purchase the same item straight from the vendor it arrives on time or faster. Not sure if Lowe's saves on shipping or what the problem is? I tend to find the item on lowe's (other big boxes too) and order straight from the manufacturer. Just seems easier when I don’t need to call Lowe's and ask them to find my item.

My first & Last experience with Lowe’s. Worst floor job scheduling, ordering and then promising it will be done and credit adjustment and not getting it and switch. Do not do not get from here. Local companies are not good. “Sub contractors”. Lowe’s will lose out on my Black Friday electric lawn mower and fuel electric oven! You guys lost out big time for sub contracting to LOUSY Kluge Bros! Denver Colo. And having your managers tell me they would fairly adjust my horrible le experience but the Shawn H says prove it- well watch my Tiktoks!

Do not purchase anything online from Lowe’s. They double authorize your charges and it ties up all of that money in your bank account for at least 3-5 business days - which is a week during the holidays. I tried to address this with the online chat... made no progress. Then I called and got the overseas call center... made no progress. I'm still trying to figure out how a Black Friday washing machine for $300 turned into $448. Haul off, hook up, and delivery cost half the price of the washing machine??? That plus the fact that military discounts don't apply to appliance purchases anymore. This is my last purchase ever from Lowes.

I have ordered 12 Pella windows from Lowe's in Jun. 2024. One window has no skirt. Then lowe's asked to contact Pella. Pella said I have go though Lowe's. I have been waiting 2 month for the parts. Later on I found they send me a wrong one in Nov. Window skirt is just a plastic stick. But I can not install it without it. I check my email, I did send a correct info. Then I visited Lowe's for help. However, the Lowe's manager told me I have to re-order, waiting for another 2 month for the winter in Buffalo. He do not seems care and considerate, and he said he will give a plastic sheet cover the window. What is big joke. This stick is easily found and cheap. Neither Pella and Lowe's will help.

This was the absolute worst customer service/insulation of an appliance ever. 1st washer/dryer had an error code ((meaning machine malfunction). Lowe's customer service said we need a new one. Second washer dryer arrived with massive dent and control panel pushed out. Packaged box crushed. Refuse shipment, then Lowe's sent third washer dryer and installation service. Said there was no water coming in our faucets. Lowe's customer service said we need to hire a plumber. So we hired a plumber and they came and said that the washer dryer was hooked up inaccurately as well as the dryer vents not secured which could cause a house fire. When we call Lowe's customer service for the third time they acted like we were crazy and inappropriate for calling to complain. This is the worst customer service I have ever experienced.

I ordered a new dishwasher on 11/12 and was told I'd be contacted 11/19. On 11/24 I started calling the installation company to see and they were calling the wrong number. I called every day until 11/27 trying to reach out and I kept getting the runaround and no help. On top of the installers not doing their job the person I spoke with was rude and condescending. I canceled my order and got the exact same product at the same price and they scheduled the date immediately. Lowe's installation service is awful.

Lowe's Service Pros came to measure twice and then abruptly cancelled the order. This was after we visited a location and picked out the flooring. Upon calling to follow-up and get a quote, Lowe's said they'd have to come out a third time since the order had been cancelled. I then got a confirmation date for the third measurement for the wrong day. Called to change it only to be told the date wasn't in their system. What an inefficient system it is. Complete fail.

My family and I have been in our home for over 6 years now. Our family consists of myself, my husband, our sons and twin daughters. While we may not have a fancy home, it’s ours and we value it and take care of it to the best of our ability. Due to the age of it there have been appliances and other things that have had to be replaced and/or updated. The refrigerator, stove, microwave etc. The most recent of those items consisted of the garbage disposal and the dishwasher. The garbage disposal was replaced in February of this year due to it failing to work and overflow carrying over into the dishwasher. The garbage disposal was replaced, and everything appeared to have been working without a problem.

I purchase a Midea refrigerator the end of September. Everything looked great when delivered. I then went and purchased a large amount of groceries as we just moved into a new home. That evening I went to get a bowl of ice cream and the ice cream was melted. This was on a Saturday evening so I called Lowe’s in the morning and they said that I would have to come back into store and purchase another one and then the new refrigerator would be delivered on that Monday. ALL OF MY FOOD WAS SPOILED. I spent a few weeks with customer service asking to have some of my food replaced and I had even purchased the extended warranty and I was refused as I did not save my receipt. This was totally ridiculous....

Worse Lowe’s with the worse, male Manager, Dee at Customer Service. I am a senior and tried to return a brand new unopened power screwdriver with the receipt, but the manager, Dee with the pink shirt would not let me return it. He said they have a 90-day policy to return items but it did not say that anywhere on the receipt. The manager Dee pointed to the return policy that is posted up high on the wall on the way out from Returns. The sign is too hard to see, it is not where you pay. I told the manager I cannot see that and he smirked and said, “I can”. So he would not let me have my money back even though policy is not in the receipt, made no exception.

This month, (Nov 24) I purchased a new wall oven at a price of $2701. The oven was installed THREE days after delivery by a person of my choosing. The oven FAILS to reach the proper temperature. I notified the appliance department where purchased of this issue. There was no solution except to be told to use the Convection side to heat the oven. I contacted the local Customer Service Department supervisor. Both of the people that I contacted told me the following. NONE of which was told to me at the purchase time. Item 1: If you purchase the item using a Lowe's Card, a.k.a. Credit card, then Lowe's will send someone to fix the issue. I paid for the item cash via debit card. Item 2: The item may be returned but only within 48 hours after delivery. Note above when I had it installed.

If I could give zero stars, that would be the most accurate rating. We bought a refrigerator from Lowes on September 2, 2024, the delivery was set out for 2 weeks out. We get a phone call the week of the delivery stating that our fridge is on back order and will be delivered November 17. We then get a call 3 weeks later that it would be delivered on November 29. We then get another call that it would not be until January 27. Meanwhile on their website they are showing deliveries of two weeks from the date of purchase. Their customer department is worthless, you call them and no resolution. Might as well just get AI and replace them all, I've had better customer service at Bojangles. In summary, they are definitely doing false advertisement. If anyone can refer a good attorney, I will be on the lookout. This is a great lawsuit, we have many screenshot of their promotions.

I purchased a fridge, a dryer and a Samsung washer from Lowe’s in August. I didn’t notice the squeaking of the washer in the spin cycle until their technicians set it up unfortunately for me outside the 48 hour return window. So today 3 months and 20 phone calls and 8 repair technicians later and still no working washer, Karen, their operations manager, told me “there aren’t any exceptions” and it’s “not our fault” and I am “stuck” with the washer. DO NOT BUY APPLIANCES FROM LOWE’S.

I ordered a door to be installed and 2 months later, having paid for the door, nothing. Unbelievable bad. Beware. Do not use Lowe's. It is not the installers. It is the inability for the store to get the product.

I purchased a side by side Frigidaire Refrigerator in February of this year. Within 60 days, one of the shelves broke. Within 4 months (into summer and high humidity) it was clear the doors weren't sealing tight and the condensation was on every shelf, accumulating water in the tray underneath the fridge causing leakage and causing my food to mold and spoil... and the ice and water panel was on the fritz. I did what I was supposed to and contacted Frigidaire due to the manufacturer's warranty and after multiple calls, emails, and even an eventual repair visit, nothing was done.

A vanity was purchased in October 2024 from Lowe's. I did not realize that it was damaged until I unwrapped it to have the contractor install it for me. Unfortunately, the contractor is standing in front of me. If he didn't install it today (now), I would have been out $300 for today and an additional $300 to have him come back and install it. I immediately took pictures (see attached) and phoned Lowe's customer service. I was transferred to their Pro Team. I am unable to obtain a full refund if I keep the damaged vanity. I was only offered a 10% discount, and they will not cover the shipping charges because the item was delivered (damaged, but it was delivered).

There were 3 salesmen in the appliance area in the afternoon of Nov. 20 and none of them could help me even though there was no other customer. One just said "I don't know. You can look online". Then offered to let me use the computer. What a smart alec! 3 useless people who had no reason to be there but to upset the customer who was ready to buy a stove. This was on Nov 20 in South Antioch store. This prompted me to go to Home Depot next door.

I have been a loyal Lowe’s customer for years. I’m not in construction, therefore I’m not a big spender, but I do all of my home and most of my lawn care shopping there. Most of the sales associates are rude and worthless. I’ve found it’s pointless to ask for assistance, because they can provide none, but this is nothing new. They’re so bad, my husband truly loathes shopping there, so takes his business to Home Depot, and he spends a lot more than I do.

3 months and the job isn’t finished. Haven’t seen them in two months. Windows left half done. Sliding doors don’t work. Pretend on the phone that they are unaware of issues even if it was the same person you talked with a dozen times.

Purchased 2 American Standard toilets and had a plumber install one. It was horrible. Brought the 2nd one back and purchased 2 Kohler toilets. Told them plumber will return in 2 weeks and returning that one. All we did was flushed toilet paper and not personally used. It doesn’t flush the paper unless it is dropped directly into the water.

I would like to tell those my favorite story about you. You always keep older plants that are perennials and allow true gardeners to buy them and you don't throw them away like home Depot does and I want you to know that it is one of the ways I afforded a lot of food because I could buy the plants that were a little bit beaten up but I could still make it work, lots of fertilizer, lots of love and I was able to have plants when I really couldn't afford it. Thank you for all you've done.

I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's.

Do not purchase Klein tools from them if you have to return because of damaged or faulty, they make you go through Klein directly. Every other vendor that sells Klein warranties them right there in store like Home Depot used to, such a joke. I’ll never buy anything from Lowe’s again.

Have been trying to get two doors installed for few months now, been getting the run around by incompetent people, the person who came to measure selected wrong swing of door, have taken two days off of work so far for alleged Install, been to Lowes store many times dealing with a person who needs a new profession, no updates from lowes, 1st time cancel hour before get here, 2nd time wrong door, 3rd time no answers. On top of add on costs for things that don't even need to be done such as removing siding, just salesman trying to get commission for fake add ons. Lowes is horrible, even Installers who came told me door was wrong and the add on were not needed, home depot here I come. Two weeks later still no communication on door that's already paid for over $4000

Unsatisfied. Traumatic first time large home purchase to update home. First off be aware you're not dealing with just one company. Lowe's is just the salesman. Installation is a different company. The windows are made by a different company. The customer support team is like 4 different departments and their computer systems does not coordinate with one another. Every call is a new and separate report. One hand has no idea what the other hand is doing. Everyone is remorseful and clueless. Empathy is their moto. But you still have to do the footwork to get to the right department to get your resolutions.

I placed an order for a door on September 23rd at the west Orlando Lowe’s at 8700 Colonial Drive. The door was expected to be in in one week. After several delays with no explanation for the delay I still don’t have the door on November 14th. It is now holding up the entire project. I have called the store six times with no results. Most of the time no one answers the phone. When they do answer they don’t know when the door will be delivered. They have sent several emails saying there is a delay and will I accept the delay. When I hit the accept button it says there is an error in their system, they can’t accept my acceptance and I’ll have to call. When I call they don't know when the door will be delivered. Worst customer service ever.

I ordered doors several months ago. They call every week saying waiting for doors to come in & finally when they come in the installer calls on day of installation & says door was damaged. I would not recommend Lowe's for any home installation purchases. Customer service in-house & on the phone is unorganized & does not care about customer! Lowe's doesn’t support customer satisfaction! I would rate zero.

I decided to purchase a new wall oven from my local Lowe's store in Severn, MD. The sales associate, John, was very helpful and friendly. That is about the only good thing I can say about my experience so far. I ordered the oven and they told me that it would take a week or so to come in. Nope, it was nearly 2 weeks and THEN when the installers went to pick up the unit (Lowe's railroads you into using their installers), it wasn't there. Now keep in mind, if I had ordered the unit without the installation, the website told me that I could expect delivery THE NEXT DAY.

Bought a large washing machine from Lowe's online in Louisiana. My receipt said one store, the ship from address was another location and came out of a 3rd party shipper warehouse, per delivery people and customer service. This thing was LOADED with Mice!! I caught 3 and 1 is eating poison somewhere behind or under the refrigerator. This is a new home and has absolutely no holes anywhere!! I was going to purchase a dryer shortly after the washer yet now; I don't want to hear the name Lowe's!!! They are coming to pick it up for a refund. They should bring need more traps, extermination and some sort of compensation for going through this horrific nightmare. My HVAC unit can't come on for me jumping out my skin!! I better not need therapy behind this. I am a woman and am not used to mice AT ALL!!!

Lowe's installation company, Service Pro's screwed up 2 flooring jobs. For 10 mo. I’ve tried to get them to FAIRLY compensate me but “Pamela” says I have to accept less than 1/2 of the cost of damages

Ordered and had a screen door installed just over two years ago - no issues. Since then, they apparently have partnered with a new installation sub-contractor, “Integrity First Installations, LLC”. This company is terrible. The person who initially measured our door failed to send in measurements to the store for over a week. Lowe’s finally dispatched another person who then no-showed on the confirmed installation date. Lowe’s refuses to take responsibility for their sub-contractor or resolve the issue. I’ve been dealing with this for over a month now.

I was starting to remodel my house after 11yrs. Which means new everything, myself and hubby was hosting Thanksgiving Dinner this year so everything would be in and finished by that time. I started this adventure in September 2024. Everything was starting, Contractors and Painters had started in my home, furniture was ordered everything was going good. I was upgrading all my appliances. So as I was researching different brands I started price comparison. In the years past I've brought appliances from Home Depot. So I first went to the HD in Dover De. and at the time they didn't have what I was looking for. I then went to the Lowe's in Dover De. and they actually had what I was looking for (Black Stainless Steel)

I had gone to Lowes to buy a new tub and surround. I was told by a sales person that Rebath would install lowes product. So I had Rebath quote me a price. It was then that I learned rebath does not install lowes product. I was pissed. Why does lowes even team up with rebath? Must have been a big secret because the store manager told me he didn't know rebath did not install lowes tubs or shower products. Rebath is just using lowes to advertise their unpopular brand. Where is the honesty???

We had wood floors installed, not only did they upcharge us staying they needed to level our floor with cement, but they made the floor too high and now they can’t put our doors back on because they’re too “tall”. They stated we would need to hire someone to have our doors cut. The installers also cut our carpet too short on the stairs leaving a gap between the hardwood floor and the carpet. The carpet is hanging out and shedding all over due to being cut wrong. I will never be using Lowe’s again and I HIGHLY suggest you look elsewhere. Our installers didn’t speak any English either. This whole process was so stressful, and we spent about $5,000 for this to be done. I can’t stress how disappointed I am.

I went to Lowe's to return vinyl siding corners. In a rude fashion I was told could not return because it was over 90 days even though they quickly found it by credit card. No one tells you about the 90-day policy when you buy it only that it can be returned with receipt or looking it up by purchase. No other helpful offers like store credit etc; just a blunt statement of over 90 days.

Lowe’s store employees are fantastic! Lowe’s Installation Center has been a nightmare. Screwed everything up from beginning to end. Didn’t return calls, broke every promise made. Did not communicate with me or the actual installer and wouldn’t allow me to call them directly. I called anyway and they wouldn’t do anything without a work order from Lowe’s and the work orders were always wrong. Spent well over $2000 to fix things they broke or threw away including paying my own plumber and electrician to finish work they didn’t do. The job isn’t finished but I gave up and requested compensation that was promised for months. After 8 months of this miserable project I submitted a 23 page request with pictures and receipts and they offered to take $600 off my $19,000 kitchen. I keep calling them and the poor people that answer the phone keep promising that someone will call me back but no one ever does.

I recently purchased a service thru Lowe's Angi for installation of a new toilet. The appointment scheduling was horrible, no way to contact the service except thru their app via texting. A date and time was assigned without securing a tech or contacting me to see if I was available. I waited all day only to get a text at the end of My appt timeframe that a tech had not been identified and rescheduled me two days later without even checking my availability. My new appointment time was changed 3 times, totally irregardless of my time. Appt Message sent indicated a 48 hour cancellation policy regardless of my ability to accept their provided appointment. When tech finally arrived installation was fine. I would highly advise anyone not to utilize this installation service.

Lowe’s push to sell their Lowes protection plan with every electrical product sold. The company they use is called Assurant…. Who have 1222 reviews and an average of only 2.2. I wonder whether anyone at Lowe’s bothers to check the companies out that they associate with or is it all about the money as opposed to the consumer.

I ordered a vacuum through Lowe’s online. They shipped it to the wrong address. When I informed them of it, they sent it anyway. When I spoke with them through text chat, I was told that they would ship another one to me. Before I could give them the correct address, they shipped it to the wrong address AGAIN! I called immediately (30 seconds after) and told them it was wrong. They shipped it anyway. I was told I wouldn’t be charged for the vacuums. When I saw the charge on my card, they said that the other person gave me bad information and that I wouldn’t be charged. I spoke with Synchrony (the CC company) and now THEY’RE telling me I have to pay for it! It was Lowe’s mistake!!! They screwed up TWICE and I have to pay for THEIR mistake?!? I’ve already cut up my Lowe’s card and will NEVER shop with them again. They rip off the consumer.

We bought a building from another company and wanted to match the color so we could paint another building the same color. We went to several places trying to match the color and no one could match it... We finally went to Lowe's in Dalton and this boy named Logan matched it perfect on the first try. The first picture is where they failed miserably.

Never Buy Appliances at Lowe's. The service was horrible, the worst I have ever seen, and the products were delivered damaged. After weeks, not kidding, of back and forth with customer service. Edit that! It was all me calling them, they never called back no matter how many times they said they would. They ended up telling me I was foolish for not using my Lowe's Credit card because it extends the return window from 48 hours to 30 days. What an insulting policy, not to mention the rude and insulting staff. I spent a lot of money! Never going back inside a Lowe's ever again.

Never shop there again. Customer service is terrible. Had to get untitled trailer due to the not completing paperwork. Poorly trained and arrogant employees. After four attempts gave up. Go to Home Depot.

Beware- Lowe's Protection Plan. Against my better judgment, we purchased the Lowes Protection Plan with my 2024 Samsung Refrigerator. Was given the pamphlet and told that we would make our money back in filters alone and that it was so simple--just buy the filters and get back up to 100.00 per year!. Purchased 2 filters but guess what? --all kinds of hoops to jump through. Lowes (Riverview Fl) cannot help and will not refund. They gave me the same number on the pamphlet and instructed me to call them back. The number for service (Assurant) cannot help--was transferred multiple times and now I'm being told I have to first contact Samsung. Do not purchase this protection plan. They hope that you give up and will pocket your money. Not happy with Lowes, the protection plan, the Riverview Fl store or the management.

Nothing wrong with the GE Refrigerator! The problem is that Lowe's installers deliver the refrigerator, unpack it, plug it in, ask for a large glass or mug to flush the water line as directed in the owner's manual. I gave them a large sports mug. Without any experience with the refrigerator the owner (me) wouldn't know. I didn't watch what the installer did after handing him the mug, but I did see him pour about a third of a mug full of murky water into the sink AND THEY LEFT! This was at approximately 5:30 pm on a Friday. It wasn't until Saturday morning that I attempted to get a glass of water via the auto door dispenser that I saw a message ("Dispenser off". Change the water filter.) The installer had to have seen the message and chose to ignore it.

Lowe's in Santa Fe review. I purchased a fridge and flooring. These are the only good parts of my visit to this store. We were looking at the refrigerators and asked one of the workers for help. He asked which one we wanted and he would check and see if they had it in stock. So we're waiting and then we noticed him helping another couple. We waited about 30 min. before he got back to helping us. Next we had to pay for the flooring and wait for the worker to bring the refrigerator to the front. We waited another 20 min. then I went inside to see where my fridge was. The customer service worker paged the appliance dept. twice with no answer. He went to the back to look for the worker. Finally we got an answer about 30 min. later. An hour wait in total. You would think that would be the end of the horrible day but no! We got hone and unwrapped the fridge and found dents on the doors of our "brand new" refrigerator. I would not recommend this store to anyone!!!

I ordered a pit boss grill online and requested assembly and delivery. The delivery was delayed 3 weeks because the assembler did not show up at the store every week as scheduled. When the grill was delivered it was missing two screws attaching the legs to the grill barrel and all of them were extremely loose on the other legs. I am totally and completely dissatisfied with the whole experience!

Do NOT buy a custom order, laminate countertop from Lowe’s. The quality is very poor. It came with laminate not glued in many spots, a tacky glue on the laminate surface. 2 side strips delaminated in the first 2 weeks. A chip in the laminate. 2 mitered corners that were joined unevenly. 2 missing clamps under the countertop. There’s more problems, but you get the point. The Lowe’s employee that I ordered it with was bumbling through the process, was annoyed when I made a change. Not a fan! There’s 4 or 5 companies that you deal with, not just Lowe’s. That was an experience. The complaint process took more than 6 months. I talked with and emailed many different people, departments and companies. DO NOT buy this product from Lowe’s.

Bought Whirpool washer in May 2024. It was installed by Lowe's. Few months later started getting problems. The washer is shaking and cannot complete the cycle even with 1 towel. Few months later, it started to leak from the drain hose. Got Whirpool tech, still under 1 year warranty. The technician said the washer was not installed correctly, Lowe's needs to fix it. Not Whirpool problem. Called Lowe's few times local stores and headquarters and still cannot get them to redo installation. Lowe's said 48 hours window to redo installation after it is installed. But the product broke few months later because of their wrong installation. I used to be a loyal Lowe's customer, never again will use them again. I stuck with expensive washer which does not work and damages my floor.

I spend thousands of dollars at Lowe's, service is spotty but up till today not terrible. Live in Sarasota and the hurricane destroyed several appliances. On 10/23 I order a new dishwasher, not an inexpensive one at that. After waiting a week for the installation, when the time came, no show. No one called from Lowe's to tell me there was an issue. I called the installation company, they stated that the installer went to the store to pick it up and it was not there. They informed Lowe's, who neglected to call me. I called them, after waiting on hold I finally spoke to customer service, they were unable to explain why I was not contacted and that they told the installer to the wrong store to pick up the dishwasher. No communication. Just meaningless apologies.

Placed an order online on Sunday. Went Monday to pick up, Lady behind the counter said it could take up to 3 days to process. I get an email today saying they were out of stock! Orders used to be ready for pick up in 2hrs. It's hard to get any kind of help there and finding someone that knows anything about their section is hard to come by. Calling corporate is a joke. Can't get nowhere in that area either. Pretty much on my own. Do all the research I can and drive an hour to use their competition.

After visiting Lowe's Garden Center in Lady Lake I needed to write a review for those who helped me today. Two ladies working there were extremely helpful even though it was very busy. Rhonda was very knowledgeable and friendly. She helped me match certain plants to make a great visual in my garden. Also Laura the cashier was friendly and helpful. Wonderful experience. Thank You Lowes For These Kind Ladies.

Extremely frustrated. Ordered all the suggested parts. Order the matching set of stackable washer and dryer only to be told I would need to hire a plumber to come fix installation. Absolutely outrageous. This service was not cheap and I ordered all of the extra to ensure it went smoothly. It should not be this to order a washer and dryer.

Very poor service. A sales associate Loaded a broken window onto the cart. We noticed it while we were loading it. Went back in..They had to refund it and then charge me for a new one. According to manager this is the policy. He also said, "This Is not Walmart where we just exchange things." So I will not be returning to Lowe's..Wasted so much time.

I always shop at Lowe's and I am refurbishing my apartment. Today I returned 3 tiles, yes, just 3. I had purchased them to make sure they fit with the current setting, but they did not so I returned them. I had no receipt but usually have the credit card on hand which I used, but today I did not. The cashier still processed my return but made sure I knew he is doing me a favor since the policy has changed and I do appreciate that. But the barcode on the tiles was and is a Lowe's barcode.

Ordered a chest freezer. Needed help moving it so didn’t open it for a week. Open it up and there’s a big dent. Also, they have it in sale for $200 off. They wouldn’t honor either. I even have a video showing me open it the night before I called. They have a 48hr policy on all appliances since they’re the most expensive. Wouldn’t even give me my veteran discount that wasn’t applied. I WILL NEVER SHOP AT LOWE’S AGAIN!!

I spent over $1,000 and purchased a portable generator on October 8th. I brought it home. It took 41 minutes talking with the representative from the company to get it going. I let it run and assume that it would start up immediately upon its use after hurricane Milton had left. On the morning of October 10th with less than 48 hours from the time I purchased it I tried it again. Ended up talking with another representative. It did not start. I was told to take it back to the store. The store was not open until 2:00 p.m. because of the hurricane. They refused to take it back because they said it was out of the box.

We have been frequent Lowe's customers for years and have bought many appliances there. NEVER AGAIN! We bought an induction range and two years after it was installed, it nearly caused a catastrophic house fire. Lowe's had wired it incorrectly and the wires melted down and thankfully it was extinguished quickly. We have photos and we hired a contractor to fix it and they stated it was definitely wired incorrectly. Lowe's refused to take any responsibility and would not provide any compensation for the cost to repair their mistake. What a horrible business model!

I came into Lowe’s in Culpeper to buy a new dishwasher. Associate Kyle was friendly and had a great smile. He was upfront and honest explaining that most units would need to be ordered in. He was not a pushy and instead educated me on what futures people valued most. He gave me time to make my own decision. Kyle’s kindness and honesty went above and beyond my expectations. He has set the bar extremely high for the customer service Lowe’s offers.

I report that after the installation there is a leak behind the wall this time. Even worse after I reported DRF company, they said they never accepted their false installation and tried to charge us another inspection of their own technical problem. We never experienced this kind of irresponsible subcontractor. I may need to inspect with other plumber to repair their leakages. Moreover the installers they sent us were nice guys but their works were very rough and did not even shut off the gas valve to install the new gas valve. We will report this irresponsible installation service to the city authorities. We keep this record and make a proper action against the costs that we have to spend for the damage they made. I will send all the honest reviews to certain places to warn the future Lowe’s customers. Seriously we never use the Lowe’s installation. Very disappointing.

My wife and I hired LOWE'S as a contractor for removal and installation of new counter tops and backsplash. LOWE'S forces consumers to pay for everything in advance, before they will schedule your job. Total charges for removal of counter tops and removal of backsplash 1650.00. The LOWE'S contractor demo and granite installer, broke the electric box's during the demo. These outlets were on the backsplash that was removed. These installers made a large mistake after completion of counter tops. They didn't cut sink correctly and had to redo this 4 days later. After this mistake we had to reschedule the tile backsplash installer.

Lowe's Installation in New England apparently is awful. Installer should have called yesterday to schedule for today. No call. I called Lowe's - the Lowe's people are seemingly competent. I was told today arrival between 2 and 5. No show. Now they cannot get here for six days. I do not understand why those they blew off have to go to the end of the line? I should be put first. But maybe they have failed another # of people as well? I did save $200 over Home Depot, beginning to wish I had had Home Depot install.

Do not place an order for delivery! My order was 2 days late after they delivered the wrong product the first time. Since the delivery service is 3rd party, I had 4 different phone numbers calling my phone, and neither company would reimburse my 99$ delivery fee!

Do not ever ever ever, use Lowe's when they need to contract out for an installation. My carpet buckled after only a few years, the manufacturer stated it was installed incorrectly, which makes sense because two kids were hired for the install. Lowe's needs to vet what companies they hire. Now Lowe's want to charge me 400.00 to have it fixed, ridiculous.

I give Lowe’s delivery one star because the service was terrible. I bought a washer on Aug 11, 2024 the delivery was to be Aug 15. I received an email saying it was delivered. When I returned home it wasn’t delivered. My husband waited all day for them. We went to the store and found out they wouldn’t go down the driveway. I canceled the order and asked for a refund. That was Aug 15, 2024. I still haven’t received my refund.

I have used Lowe's in the past for home improvement and have never had a problem until now. We ordered a generator to be installed. A subcontractor was hired by Lowe's. Came out and took measurement. Heard nothing for weeks, crickets. I had to provide a survey for the permits, fortunately I had one or I would have had to pay for another. Come out. Measure again, good to go or so I thought. They came a third time. Told me they were changing it from one side of the house to the other. Mind you, I'm not in possession of the unit yet. Get a $630 change order charge because of the changed which included erasing the box penciled in on the piece of paper to draw the box on the other side of the piece of paper. Obviously I didn't sign. I had to contact corporate to get the charge removed. They dropped off the useless generator in my yard for September 24, 2024 installation before hurricane Helene, it's still here.

I ordered new carpet and installation for my stairs online. The process was so easy and I was informed every step of the way from the measurement to installation. Jag Floor Covering LLC was the company who installed the carpeting. When Brian from Jag arrived, he showed me the carpet and padding to be sure that it was what I ordered. He then took about 10 minutes to explain every detail of what they would be doing and asked me if I had any special requests on how I wanted the stairs covered. The job was completed in about 2 hours which included clean up. The team was very courteous in taking off their shoes before entering my home as well. I would give Jag Floor Covering LLC a 10 out of 10 for installation and service. I was very pleased with the service that both Lowe's and Jag Floor Covering provided. I would highly recommend the carpeting service.

I had very good experience at Lowe’s on Peachtree Industrial Rd in Chamblee GA. I needed information for water shut off valve. Michael works in hardware department but happens to be in plumbing aisle and I started asking questions and he went out of his way to explain me. Excellent customer service!!!

I purchased a big screen tv from Lowe's and it was by far the worst experience I have ever had in purchasing anything! The tv arrived damaged and returning it is unbelievable. I get a customer representative online and he abandons me, he let me sit there for a half hour with no replies to any of my questions. I have never been treated so bad in my life. All I want to do is return it. I will never purchase anything from Lowes again. The TV set was damaged screen cracked.

manager was not available and the attendant in the appliance department. Told us to LEAVE THE AREA, THAT IT WAS A SALES AREA NOT A COMPLAINTS ONE. We had called Whirlpool for warranty and 9 days after a technician came. Still waiting for parts. DO NOT BUY APPLIANCES FROM PEOPLE WHO WILL TREAT YOU LIKE A PROBLEM IF IT DOES NOT WORK.

Why would Lowe's try to sell me a lime tree & promise it would be here today through Instacart knowing full well it's unavailable in Florida due to citrus diseases and what's with never having items in store to buy. It's always on-line.

I'd like to start by saying I dropped the ball. My wife made a purchase in 2021. A fridge, stove, and dishwasher. She selected installation for all 3 on the app. They bought all on a truck as is, no protective packaging, and installed all but the dishwasher. She asked them why and they said she needed to get a plumber to do it. She emailed and called Lowe's several times to no avail. The last convo she had directed her to someone outside of Lowe's and they told her they would email her and everything would be resolved. I didn't stay on top of my wife to make sure she was on top of them. We argued over much that year and forgot all about it. 2024 now and we need a new vanity so back to Lowe's I went, in person this time. I purchased the vanity and the install for the dishwasher to which they apologized for our experience.

We bought a new refrigerator from Lowe's and paid to have the old one picked up. However, for some unknown reason they refused to take the old and left it in yard. Of course this is an eyesore and a danger to children. Apparently Lowe's does not care. Many calls to Lowes and many unfilled promises or lies. They have certainly lost a long time customer.

I purchased a Kitchenaid dishwasher from Lowe's in Howell NJ USA on 10/3/24. It was delivered that Friday, 10/4/20, because it was Friday I could not have it installed until the following week by a plumber. Completing the installation there was a problem with the unit and after calling Lowe's who blew me off stating I needed to contact Kitchenaid because they did not know squat about the dishwasher, (What a surprise).

I paid Lowe's about $12000 for kitchen cabinets and installing here in Anchorage (Muldoon store) Alaska. My online assistant quoted me an $11000 project. I also had to pay for a countertop that cost $5000 more on top of the 12gs. Lowe's associate did not communicate with me or the countertop letting them know my order was here. The countertop contractors are stating they won't be able to get to my cabinets until a couple weeks. I tried to pay my outstanding balance on the tops but Lowe's wouldn't let me. They stated the system was locked and can't make any other payments than the $1700 I first paid as a 30% down payment. I tried to pay $1500 that day and today I also was trying to make a $500 payment.

Lowe's new veteran discount program requires you to provide your phone number and they must scan you Dr license. This is a HIPAA privacy violation and foolishly ignorant. When you set up your account with Lowe's you must go through ID ME to verify you are a Veteran. I am done with Lowe's. Will report to FTC and CA Dept of Corp.

Frankly LOWE'S GETS A ZERO!! This will be lengthy… On July 15,2024 (less than three months ago) I purchased an electric power washer from the Lowe's in Edmond on Kelly along with a three year extended warranty thinking the power washer would be covered if it stopped working…which it did after only about 2-3 uses.. I take it back to Lowe's with my receipt only to be told they won’t refund my money or exchange it!!! So I ask to speak to a manager and am told that warranties are only good for two days on most things and there isn’t any at all on some things!!! Mind you I had purchased an extended warranty for just in case... In good faith, so I’m told I have to call the phone number to GREEN WORKS which I do, and am told to take the power washer back home and call them back and troubleshoot the unit with them over the phone!!!!

To give you a little background, I am a 100% disabled veteran and was medically discharged from the Army after nine years of service as a result of multiple combat injuries from my time in Iraq. My wife and I just closed on our first home last Friday under a VA home loan, which was a new build two-story home in a new development. My wife and I went shopping for our washer and dryer the same day after closing and decided to take our business to Lowe’s.

I wish I could give ZERO stars for my experience and the entire process. I could write a novel about all of the issues. It took 7 months for a door installation through Lowe's. 2 doors that were sent were damaged and then Lowe's lost the 3rd door and that's just the beginning. All I can say is Lowe's has no business in installing anything. DO NOT USE THEM. The level of incompetence was mind blowing. And, there is no one to speak to who actually could do something. I wish I would have read the previous reviews before I contact Lowe's. I would have been forewarned.

I bought a Gennie Model 7055 Garage Door Opener from Lowe's in January of 2021. I also bought the Lowe's Protection Plan. Approximately 2.5 years after purchase the door opener stopped working. The door opener is still covered under the manufacturer's warranty. However, Gennie will not repair/replace it without the receipt. I did not keep good records. I do not have the receipt. Lowe's, while they can information regarding the Protection Plan and Installation, cannot find the receipt. Without the receipt Gennie will not help. I've tried to file a claim under my Lowe's Protection Plan. Lowe's will not help me until the manufacturer's warranty has run out - 5 years from purchase date. I'll have to wait another 2.5 years before Lowe's will help. Therefore, I have a product covered under two separate warranties and neither company will honor it. The Lowe's Protection Plan is a waste of your money and resources.

I was looking for a small hardware for my garage door and was not able to find it at several hardware stores. I went to Lowe's at Hudson, MA and was not find it there either. I happened to see a sale associate (Paint) Mike and asked him for help. Although he was not able to find the exact hardware, he suggested a replacement. He also went further and adjusted the item to meet my need. Great service!

On September 9, 2024 I ordered approximately a thousand and something dollars worth of trex from Lowe’s in Rome NY and had it delivered. Somehow a couple of pieces didn’t get delivered so I went to Lowe’s and ordered the 2 pieces I needed and waited for a week and a half to have it delivered. They said it would be delivered on Friday so I waited all day Friday for the truck which never showed and no phone call. So I called and they said it would not be delivered until Sat. So again I waited for the truck to which no avail, the truck did not show up so again no call to say, "We are not coming." I had to call at which time the manager told me that the driver could not drive anymore because of Nys rules and that the driver didn’t get a lunch break, well ok Nys but a lunch break after I spent thousands of dollars I’m sorry.

We had this deck built by Lowes 10 years ago and this is what we have now, please look at the pics. Lowes will do nothing to help. We had to pay 2500 dollars to get it repaired. The men who did the work said the wood they used does not even look like pressure treated wood. Do not shop at lowes, unless you want garbage. It makes me click a star to submit this review. But know that they get less than 0 stars.

I've been harassed by Lowe's Pro card provided service for the last two months. I disputed a clearly fraudulent charge in mid-July (charge was at a store in Indiana-- I live near Seattle). I asked to be taken off their calling list while the charges were being disputed. No change. 2-3 calls a day for collection services. Then I called back today (9/26) and they told me the dispute claim I opened in mid-July was closed. Their explanations were a jumbled mess-- first they said, that I had agreed to close it and work directly with the merchant, then they said it had been cancelled, then they said the person who took it was in training. Wasted 30 minutes on the phone each time I called. I've asked for the claim dispute and process in writing. Was told the same thing as last time-- 7-10 business days. Still nothing in the mail. I've closed my account and will no longer use this service.

If I could give less than 1 star I… If I could give less than 1 star I would...Under no should you purchase a dishwasher from Lowe's and have them install it. The dishwasher from day 1 was defective and did not work. They did not have that dishwasher in stock so we have been waiting 15 days+ to have a new dishwasher installed. Learn from this and if you don't want to do dishes by hand for 15+ days. NEVER BUY FROM LOWE'S!!!!

Lowe's in Oneonta, NY. We just bought a very expensive washer and dryer set along with delivery and installation. We also bought a lot of lumber for 2 projects. The installer broke our new dryer door because he assumed he knew how to remove it instead of reading the directions. Now I’m spending time trying to rectify it with either someone coming to fix it or getting a replacement. In the meanwhile- no dryer. We didn’t get the right lumber order either.

Lowe's uses a bank to process credit card payments that will double charge your bank on payments. They will then say their system does not allow them to back one of the charges off. Very detrimental to a good company like Lowe's.

I purchased a WD garage door with TorqueMaster lift in June 2021. It took 15-months for install (I was reimbursed $200 from Lowe's). A few months later, the small diameter manual open cables that control the flapper locks broke. Weeks went by before they were repaired. 5-months after the 1-year warranty, the TorqueMaster door opener failed. WD wanted another $350 to install a new upgrade that, according to WD rep and independent installers, are garbage. Conclusion: WD is not a reputable company because the managers know that the TorqueMaster springs are improperly engineered; therefore, should not be used, yet they continue to dupe customers into buying them. As far as I am concerned, WD is a ripoff company charging customers for something they know if defective when installed. Get the word out that the bottom line, not integrity or customer satisfaction, is the motto of the Wayne Dalton Company.

What does it take to get a working refrigerator from GE/Lowe's? And decent customer service? Our new refrigerator was delivered on July 29th. That evening it was discovered that the water dispenser/ice maker was not functioning properly, takes 2 minutes to dispense 8 oz of water vs. standard of less than 20 seconds. August 9th a service technician came out to the house to determine the issue. It was stated that a new valve was needed, and would be available August 20th. On the 12th of Aug., we were informed that the technician had closed out the ticket and no part had been ordered. Another service call was scheduled for the same technician to work on our frig on Aug. 19th. He never showed up.

Angel and Santiago came to our to upgrade our dishwasher that we bought at Lowe's. It is a super quiet model. It is stainless steel on the front. The entry keys are on the top row, so they are not visible when the machine is on. I like that one racks is adjustable. Both of the gentlemen speak Spanish. They are a very efficient team. I hope they will be able to help us with future products.

Lowe's delivered and installed a new oven. The guys were super fast and had the old one out and the new one in - in under 20min. Jesus and Felipe were careful to not ding my walls, and very courteous. They called before they were on the way, and when I failed to answer, they waited for me to get up.

This is a review for the terrible Warranty service through Lowe’s US Appliance Repair. My Whirlpool dishwasher, which I’ve only had for a year stop circulating water. They sent a technician who said he needed to order parts that has already been a week ago I called the number and they said that they had a hard time finding the parts and they’re gonna have them shipped to the technician. They don’t know when he’s gonna come out. This is awful Service. Got a five-year warranty, but I feel like it’s a joke. I’ll come back to do a follow up after these people come back out and fix it

This review is based on the customer service received at the Thomas Langston location in Winterville NC. My mother in law purchased a washing machine online and designated me as the pick up person. The pick up was curbside so I checked in online to let them know I was on the way. When I arrived at the store I pulled into one of the six curbside parking spots, by the way only two were available the other four were occupied by people inside the store shopping. (People are just lazy and rude these days.) After I parked I went online and let them know I was at the store and what spot I was in. After about 30 minutes of waiting and after seeing a Lowes employee bring a washer out and load it into the back of a truck without scanning a barcode or checking an ID, I decided to call the store.

On 8/31/24 I ordered a stove, dishwasher & over the stove microwave during Lowe's Labor Day sale. I chose delivery, install & haul away. For my stove I picked 9/9/24 for delivery & the other two said “as soon as 9/7/24”, I had to pick date & time when installer called me. So, stove was delivered & set up on 9/9/24 & old one was taken away. I’ve made 8 phone calls & 2 trips to the store up til today 9/18/24 to find out the status of my microwave & dishwasher. I’ve gotten different answers when speaking w/ customer care, one time in store I spoke w/ appliance rep who asked if my appliances were being installed also & I said yes. He said that’s odd because someone else he helped ordered an appliance on 8/31 to be installed & they have no delivery status either. Next time a week later I went to store again, spoke w/ Cameron & he told me he’d take all my info & when his supervisor came in at 2 pm he’d speak with him & call me back. NO CALLBACK.

I have purchased several appliances over the summer. It took me 30 days to figure out why the stacked washer/dryer is rattling and why my laundry room is like a steam room each time I come in. I live alone and can't move the washer dryer since it's stacked. I was able to slide behind and see that the vent is crushed and the hose has fallen into the vent. I also lifted the lid due to the room being so hot after I pressed cold wash and realized that there is no cold water. I usually have to call for 4-8 days to get a hold of anyone. They do not answer the phone 90% of the time and I have cancer and driving is too much most days.

My wife and I have contracted with Lowe's in Weaverville, NC to install LVL floors throughout our home. We set the installation date more than a month after we signed the contract. Now, one day before the installation is to commence Lowe's calls us to inform us that they ordered (1) box of floor tiles instead of the needed 65 boxes. No one at the Weaverville Lowe's store was aware of the mistake until now! The level of incompetence at this location is legendary! If they can't get the materials in the original time frame, then hello Home Depot!

I had my tile removed and laminate flooring installed. Upon removing the tile a piece of tile shoot through and broke my sliding glass door. Also damaged was my cabinet which was also struck by the flying tile. Nothing was done to protect the inside of my home. I was immediately informed about the door not the cabinet, they did get someone out to repair the glass but denied me the cabinet. The story gets better. Soon after they paid for door they said the floor needed to be grinded and the cost was $2000 and it was not included in the floor prep. They claimed floor was off 1/2 inch and I refused to pay that. I got my own 8 foot level and it was only off 1/16 on a 8 foot span.

I had a terrible experience trying to get my fridge repaired when it went out while still under their extended warranty. Just a series of terrible experience all the way around. Net net, the customer service is horrific, and their warranty program is a complete rip-off. In fact, it was so bad that it inspired me to write an article about it. **

The NEW Return Policy!!! If you didn't use a card, and you don't have a receipt you can NOT return anything, not even for a gift card or store credit unless you enter your phone number! They're trying to force people to enter their number so it can be sold to other solicitors once Lowe's is finished burning up your line. People have known for years that their numbers get sold for solicitation purposes and that's why we're not entering it. Pathetic way to keep even your loyal customers' money!

I ordered doors 4 months ago and they’ve screwed them up repeatedly. They order wrong parts, provide wrong information and never showed up to do the 2nd installation. Can’t get someone in management to respond.

My husband and myself ordered and paid in full for 2 custom windows and so the nightmare begins. The windows were to be in Aug. 22, 2024, they are not in and pushed to due in date Sept. 9th. Well the 9th come and past no call to say windows are in. My husband and I tried to call Lowe's for 2 days and couldn't get anyone to answer the main line. I got a hold of them this morning and was told now my windows was pushed back again and would not be in till Sept 22, 2024. I then ask and what do I do when they aren't here then, and I got the runaround. I will not buy anything else from Lowe's, they do not care about their customers. Home Depot is a mile down the road.

Lowe’s has been an absolute nightmare. We placed an order for a fridge during the Fourth of July sale. Our delivery date has now been pushed back to the end of October an original delivery date of July 22nd. While I understand that they may not be able to get parts from their third party vendor, they should take accountability for offering wrong delivery dates, no resolutions and staff who are not honest with customers. They, at one point, told me my fridge had been delivered to Lowe’s and just needed shipped to us.

I received a Craftsman tool chest for my birthday. It came damaged but Josh from the Plainfield Lowe's in Michigan refunded me $300 and made me touch up paint to fix the damage. This was above and beyond what I would expect and I will recommend Lowe's to anyone.

We ordered a door 4 years ago and after 9 incorrect/damaged doors and over 10 different people to “expedite” and improve on the process it still isn’t correct. Don’t use Lowe's! They don’t care about you!

I have been shopping here for 40 years but this transaction of a promotion for free install on toilet and faucet was a rip-off. I will never go in the Lowe's again. I got messed over big time on a rebate they had going. I will never do business with them unless they make this right. My new kitchen cabinets and appliances will be purchased anywhere else. Home Depot is right across the street. You can not speak with anyone in the rebate department. I specifically went in the store to work with a store clerk so this wouldn't happen. They are using very deceptive practices here.

I order an item for delivery today and never received it I called associate and she said I gotta call their 3rd party delivery, waited long time for her to give me their number and she hanged up, won't order from them again. Order #**.

My refrigerator was delivered but the promise of hooking up ice maker was denied. My refrigerator was taken away from me and I had paid for item and service. I was told my old refrigerator could be taken away as well. I was so angry that I did say a few choice words. I was treated very cruel. Please help me in this situation. I have small children and I need my service that I paid for.

Just to let everyone know the newer return policies are much more restrictive. At the present it all depends on the manager on that day! However the policy is now that if they cannot find your receipt in their new system you will not get the refund! Of course this is very dependent on the clerk you have assisting you. If they don’t ask for additional info like phone number or other CC’s you may not get your refund. As well as two items the same but one not having the Bar code. Warning - if it does not have a bar code don't expect to return it!

Bought a Bosch dishwasher on line from Lowe's. They didn’t trouble themselves to disclose that while they would be happy to haul away the old machine and install the new one (for a fee), the customer is responsible for deinstalling the old unit. Neither of their delivery guys spoke a word of English. And they showed up with a $500 piece of crap machine instead of the $1200 machine I purchased. Canceled the sale and bought the machine from a local appliance store. Did I pay more? Yes, I did. But the local guys do the whole job and they speak English. Avoid Lowe's.

The Lowe's Protection Plan pamphlet is misleading and disingenuous. They need to be changed. Assurant will not recognize your protection plan reference number until 72 hours after you purchase the plan. You cannot make a maintenance or service claim, nor can you claim 50% off for performance and care items until Assurant recognizes your reference number. The Lowe's Protection Plan pamphlet (for all products) should clearly state that Assurant will not recognize any claim within 3 business days of the protection plan purchase. In addition, the pamphlet should clearly state that customers will not be able to speak to a representative from Assurant and must submit and/or complete any claims online.

Omg! Where do I begin... I'm not one to write negative reviews BUT this one is a must! My husband is disabled, uses a cane. That day was on the motorized wheel chair. We were getting lumber, and the employees were passing by did not acknowledge us at all! Never offered assistance. I had to load them by myself. 24 boards! I tried pushing the cart myself but it was too heavy. Employees still continuing to ignore. We finally had to go and speak with management to get assistance. As we headed back to where we had our lumber the employees looked at us like "How dare us talk to the manager". I thought Home Depot was bad with assistance, but I was wrong..Lowe's in Corpus Christi is the worst when it deals with customer courtesy/assistance!

We bought a brand new Frigidaire fridge in January of 2022, and have had nothing but issues with it. We've gone through 2 service calls under the manufacturer's warranty, and we're on our 2nd or 3rd service call under Lowe's extended warranty. Our service provider tried to deem the fridge unrepairable, however, Lowe's is making him replace parts that were replaced back in June. I'd honestly never buy another home appliance from them or Frigidaire again. The customer service is awful and their products are no better.

On 9/27/23 I hired Lowes to re-roof my house $10,014.09 down payment / financed $32,000. I Received email confirming install date of 10/4/2023. 1 1/2 months later on 11/22/23 the Subcontractor finally shows up and tears off my old shingles. Lowes informs me that the shingles were “accidently” not ordered and would not be delivered for a week or two. It rains on my unprotected roof from 11/29/23 until 12/4/23 when install resumes. I call Lowes and I am assured, in writing, that Lowes would send out a water remediation company to asses the water damages. I inform Lowes about mold smell, water damage, damage to my house from sub-contractor my roof was grossly over measured by several hundred sq feet. Not only did I pay for the extra materials, I paid for the labor to install them, and I want a refund.

I'm a homeowner and we were shopping for a stove and refrigerator, I could not believe how difficult it was to get any help, let alone just to purchase them was a big ordeal. The Issaquah store is a dying store and every time I go there I say to myself, I can't stand the vibe of this store, the people who work here seem to stand there doing nothing and certainly don't know anything. I also went in to get an oil-based paint for the garage doors, I asked for help 3 times and when I got it, he had no idea what he was doing and told me I should go to Sherwin-Williams paint store. I felt I needed to share this with others, I always end up at Home Depot which is a store that prides itself on its customer satisfaction.

As a contractor, Lowe's has been my go-to source for well over a dozen years. In the past few years they have degraded noticeably. Starting with too few employees to actually help customers to locate items (or to even check out) to now requiring veterans to SCAN their ID to get a discount (apparently it's not enough to just have an employee verify it anymore). Sure, I'll just give Lowe's all the info on my driver's license... What could possibly go wrong? Ever hear of hackers or identity theft? Sorry Lowe's, you can keep your vastly reduced list of items available for discounts. I'll be taking my business elsewhere.

To get my windows installed, Lowe’s scheduled an appointment for me after three months, which felt like a long wait. When the installer arrived, he discovered that one of the windows was the wrong size. He said I would need to call the company to order the correct size and set up another appointment for installation. When I asked when the next appointment could be, he shocked me by saying it could be another three months! When I refused to wait, he called Lowe’s to figure out a solution. They instructed him to resize the window if possible and install it that day. He seemed to blame me for the situation and made things difficult.