Lowe's Home Improvement Reviews

I decided to purchase a new wall oven from my local Lowe's store in Severn, MD. The sales associate, John, was very helpful and friendly. That is about the only good thing I can say about my experience so far. I ordered the oven and they told me that it would take a week or so to come in. Nope, it was nearly 2 weeks and THEN when the installers went to pick up the unit (Lowe's railroads you into using their installers), it wasn't there. Now keep in mind, if I had ordered the unit without the installation, the website told me that I could expect delivery THE NEXT DAY.

Bought a large washing machine from Lowe's online in Louisiana. My receipt said one store, the ship from address was another location and came out of a 3rd party shipper warehouse, per delivery people and customer service. This thing was LOADED with Mice!! I caught 3 and 1 is eating poison somewhere behind or under the refrigerator. This is a new home and has absolutely no holes anywhere!! I was going to purchase a dryer shortly after the washer yet now; I don't want to hear the name Lowe's!!! They are coming to pick it up for a refund. They should bring need more traps, extermination and some sort of compensation for going through this horrific nightmare. My HVAC unit can't come on for me jumping out my skin!! I better not need therapy behind this. I am a woman and am not used to mice AT ALL!!!

Lowe's installation company, Service Pro's screwed up 2 flooring jobs. For 10 mo. I’ve tried to get them to FAIRLY compensate me but “Pamela” says I have to accept less than 1/2 of the cost of damages

Ordered and had a screen door installed just over two years ago - no issues. Since then, they apparently have partnered with a new installation sub-contractor, “Integrity First Installations, LLC”. This company is terrible. The person who initially measured our door failed to send in measurements to the store for over a week. Lowe’s finally dispatched another person who then no-showed on the confirmed installation date. Lowe’s refuses to take responsibility for their sub-contractor or resolve the issue. I’ve been dealing with this for over a month now.

I was starting to remodel my house after 11yrs. Which means new everything, myself and hubby was hosting Thanksgiving Dinner this year so everything would be in and finished by that time. I started this adventure in September 2024. Everything was starting, Contractors and Painters had started in my home, furniture was ordered everything was going good. I was upgrading all my appliances. So as I was researching different brands I started price comparison. In the years past I've brought appliances from Home Depot. So I first went to the HD in Dover De. and at the time they didn't have what I was looking for. I then went to the Lowe's in Dover De. and they actually had what I was looking for (Black Stainless Steel)

I had gone to Lowes to buy a new tub and surround. I was told by a sales person that Rebath would install lowes product. So I had Rebath quote me a price. It was then that I learned rebath does not install lowes product. I was pissed. Why does lowes even team up with rebath? Must have been a big secret because the store manager told me he didn't know rebath did not install lowes tubs or shower products. Rebath is just using lowes to advertise their unpopular brand. Where is the honesty???

We had wood floors installed, not only did they upcharge us staying they needed to level our floor with cement, but they made the floor too high and now they can’t put our doors back on because they’re too “tall”. They stated we would need to hire someone to have our doors cut. The installers also cut our carpet too short on the stairs leaving a gap between the hardwood floor and the carpet. The carpet is hanging out and shedding all over due to being cut wrong. I will never be using Lowe’s again and I HIGHLY suggest you look elsewhere. Our installers didn’t speak any English either. This whole process was so stressful, and we spent about $5,000 for this to be done. I can’t stress how disappointed I am.

I went to Lowe's to return vinyl siding corners. In a rude fashion I was told could not return because it was over 90 days even though they quickly found it by credit card. No one tells you about the 90-day policy when you buy it only that it can be returned with receipt or looking it up by purchase. No other helpful offers like store credit etc; just a blunt statement of over 90 days.

Lowe’s store employees are fantastic! Lowe’s Installation Center has been a nightmare. Screwed everything up from beginning to end. Didn’t return calls, broke every promise made. Did not communicate with me or the actual installer and wouldn’t allow me to call them directly. I called anyway and they wouldn’t do anything without a work order from Lowe’s and the work orders were always wrong. Spent well over $2000 to fix things they broke or threw away including paying my own plumber and electrician to finish work they didn’t do. The job isn’t finished but I gave up and requested compensation that was promised for months. After 8 months of this miserable project I submitted a 23 page request with pictures and receipts and they offered to take $600 off my $19,000 kitchen. I keep calling them and the poor people that answer the phone keep promising that someone will call me back but no one ever does.

I recently purchased a service thru Lowe's Angi for installation of a new toilet. The appointment scheduling was horrible, no way to contact the service except thru their app via texting. A date and time was assigned without securing a tech or contacting me to see if I was available. I waited all day only to get a text at the end of My appt timeframe that a tech had not been identified and rescheduled me two days later without even checking my availability. My new appointment time was changed 3 times, totally irregardless of my time. Appt Message sent indicated a 48 hour cancellation policy regardless of my ability to accept their provided appointment. When tech finally arrived installation was fine. I would highly advise anyone not to utilize this installation service.

Lowe’s push to sell their Lowes protection plan with every electrical product sold. The company they use is called Assurant…. Who have 1222 reviews and an average of only 2.2. I wonder whether anyone at Lowe’s bothers to check the companies out that they associate with or is it all about the money as opposed to the consumer.

I ordered a vacuum through Lowe’s online. They shipped it to the wrong address. When I informed them of it, they sent it anyway. When I spoke with them through text chat, I was told that they would ship another one to me. Before I could give them the correct address, they shipped it to the wrong address AGAIN! I called immediately (30 seconds after) and told them it was wrong. They shipped it anyway. I was told I wouldn’t be charged for the vacuums. When I saw the charge on my card, they said that the other person gave me bad information and that I wouldn’t be charged. I spoke with Synchrony (the CC company) and now THEY’RE telling me I have to pay for it! It was Lowe’s mistake!!! They screwed up TWICE and I have to pay for THEIR mistake?!? I’ve already cut up my Lowe’s card and will NEVER shop with them again. They rip off the consumer.

We bought a building from another company and wanted to match the color so we could paint another building the same color. We went to several places trying to match the color and no one could match it... We finally went to Lowe's in Dalton and this boy named Logan matched it perfect on the first try. The first picture is where they failed miserably.

Never Buy Appliances at Lowe's. The service was horrible, the worst I have ever seen, and the products were delivered damaged. After weeks, not kidding, of back and forth with customer service. Edit that! It was all me calling them, they never called back no matter how many times they said they would. They ended up telling me I was foolish for not using my Lowe's Credit card because it extends the return window from 48 hours to 30 days. What an insulting policy, not to mention the rude and insulting staff. I spent a lot of money! Never going back inside a Lowe's ever again.

Never shop there again. Customer service is terrible. Had to get untitled trailer due to the not completing paperwork. Poorly trained and arrogant employees. After four attempts gave up. Go to Home Depot.

Beware- Lowe's Protection Plan. Against my better judgment, we purchased the Lowes Protection Plan with my 2024 Samsung Refrigerator. Was given the pamphlet and told that we would make our money back in filters alone and that it was so simple--just buy the filters and get back up to 100.00 per year!. Purchased 2 filters but guess what? --all kinds of hoops to jump through. Lowes (Riverview Fl) cannot help and will not refund. They gave me the same number on the pamphlet and instructed me to call them back. The number for service (Assurant) cannot help--was transferred multiple times and now I'm being told I have to first contact Samsung. Do not purchase this protection plan. They hope that you give up and will pocket your money. Not happy with Lowes, the protection plan, the Riverview Fl store or the management.

Nothing wrong with the GE Refrigerator! The problem is that Lowe's installers deliver the refrigerator, unpack it, plug it in, ask for a large glass or mug to flush the water line as directed in the owner's manual. I gave them a large sports mug. Without any experience with the refrigerator the owner (me) wouldn't know. I didn't watch what the installer did after handing him the mug, but I did see him pour about a third of a mug full of murky water into the sink AND THEY LEFT! This was at approximately 5:30 pm on a Friday. It wasn't until Saturday morning that I attempted to get a glass of water via the auto door dispenser that I saw a message ("Dispenser off". Change the water filter.) The installer had to have seen the message and chose to ignore it.

Lowe's in Santa Fe review. I purchased a fridge and flooring. These are the only good parts of my visit to this store. We were looking at the refrigerators and asked one of the workers for help. He asked which one we wanted and he would check and see if they had it in stock. So we're waiting and then we noticed him helping another couple. We waited about 30 min. before he got back to helping us. Next we had to pay for the flooring and wait for the worker to bring the refrigerator to the front. We waited another 20 min. then I went inside to see where my fridge was. The customer service worker paged the appliance dept. twice with no answer. He went to the back to look for the worker. Finally we got an answer about 30 min. later. An hour wait in total. You would think that would be the end of the horrible day but no! We got hone and unwrapped the fridge and found dents on the doors of our "brand new" refrigerator. I would not recommend this store to anyone!!!

I ordered a pit boss grill online and requested assembly and delivery. The delivery was delayed 3 weeks because the assembler did not show up at the store every week as scheduled. When the grill was delivered it was missing two screws attaching the legs to the grill barrel and all of them were extremely loose on the other legs. I am totally and completely dissatisfied with the whole experience!

Do NOT buy a custom order, laminate countertop from Lowe’s. The quality is very poor. It came with laminate not glued in many spots, a tacky glue on the laminate surface. 2 side strips delaminated in the first 2 weeks. A chip in the laminate. 2 mitered corners that were joined unevenly. 2 missing clamps under the countertop. There’s more problems, but you get the point. The Lowe’s employee that I ordered it with was bumbling through the process, was annoyed when I made a change. Not a fan! There’s 4 or 5 companies that you deal with, not just Lowe’s. That was an experience. The complaint process took more than 6 months. I talked with and emailed many different people, departments and companies. DO NOT buy this product from Lowe’s.

Bought Whirpool washer in May 2024. It was installed by Lowe's. Few months later started getting problems. The washer is shaking and cannot complete the cycle even with 1 towel. Few months later, it started to leak from the drain hose. Got Whirpool tech, still under 1 year warranty. The technician said the washer was not installed correctly, Lowe's needs to fix it. Not Whirpool problem. Called Lowe's few times local stores and headquarters and still cannot get them to redo installation. Lowe's said 48 hours window to redo installation after it is installed. But the product broke few months later because of their wrong installation. I used to be a loyal Lowe's customer, never again will use them again. I stuck with expensive washer which does not work and damages my floor.

I spend thousands of dollars at Lowe's, service is spotty but up till today not terrible. Live in Sarasota and the hurricane destroyed several appliances. On 10/23 I order a new dishwasher, not an inexpensive one at that. After waiting a week for the installation, when the time came, no show. No one called from Lowe's to tell me there was an issue. I called the installation company, they stated that the installer went to the store to pick it up and it was not there. They informed Lowe's, who neglected to call me. I called them, after waiting on hold I finally spoke to customer service, they were unable to explain why I was not contacted and that they told the installer to the wrong store to pick up the dishwasher. No communication. Just meaningless apologies.

Placed an order online on Sunday. Went Monday to pick up, Lady behind the counter said it could take up to 3 days to process. I get an email today saying they were out of stock! Orders used to be ready for pick up in 2hrs. It's hard to get any kind of help there and finding someone that knows anything about their section is hard to come by. Calling corporate is a joke. Can't get nowhere in that area either. Pretty much on my own. Do all the research I can and drive an hour to use their competition.

After visiting Lowe's Garden Center in Lady Lake I needed to write a review for those who helped me today. Two ladies working there were extremely helpful even though it was very busy. Rhonda was very knowledgeable and friendly. She helped me match certain plants to make a great visual in my garden. Also Laura the cashier was friendly and helpful. Wonderful experience. Thank You Lowes For These Kind Ladies.

Extremely frustrated. Ordered all the suggested parts. Order the matching set of stackable washer and dryer only to be told I would need to hire a plumber to come fix installation. Absolutely outrageous. This service was not cheap and I ordered all of the extra to ensure it went smoothly. It should not be this to order a washer and dryer.

Very poor service. A sales associate Loaded a broken window onto the cart. We noticed it while we were loading it. Went back in..They had to refund it and then charge me for a new one. According to manager this is the policy. He also said, "This Is not Walmart where we just exchange things." So I will not be returning to Lowe's..Wasted so much time.

I always shop at Lowe's and I am refurbishing my apartment. Today I returned 3 tiles, yes, just 3. I had purchased them to make sure they fit with the current setting, but they did not so I returned them. I had no receipt but usually have the credit card on hand which I used, but today I did not. The cashier still processed my return but made sure I knew he is doing me a favor since the policy has changed and I do appreciate that. But the barcode on the tiles was and is a Lowe's barcode.

Ordered a chest freezer. Needed help moving it so didn’t open it for a week. Open it up and there’s a big dent. Also, they have it in sale for $200 off. They wouldn’t honor either. I even have a video showing me open it the night before I called. They have a 48hr policy on all appliances since they’re the most expensive. Wouldn’t even give me my veteran discount that wasn’t applied. I WILL NEVER SHOP AT LOWE’S AGAIN!!

I spent over $1,000 and purchased a portable generator on October 8th. I brought it home. It took 41 minutes talking with the representative from the company to get it going. I let it run and assume that it would start up immediately upon its use after hurricane Milton had left. On the morning of October 10th with less than 48 hours from the time I purchased it I tried it again. Ended up talking with another representative. It did not start. I was told to take it back to the store. The store was not open until 2:00 p.m. because of the hurricane. They refused to take it back because they said it was out of the box.

We have been frequent Lowe's customers for years and have bought many appliances there. NEVER AGAIN! We bought an induction range and two years after it was installed, it nearly caused a catastrophic house fire. Lowe's had wired it incorrectly and the wires melted down and thankfully it was extinguished quickly. We have photos and we hired a contractor to fix it and they stated it was definitely wired incorrectly. Lowe's refused to take any responsibility and would not provide any compensation for the cost to repair their mistake. What a horrible business model!

I came into Lowe’s in Culpeper to buy a new dishwasher. Associate Kyle was friendly and had a great smile. He was upfront and honest explaining that most units would need to be ordered in. He was not a pushy and instead educated me on what futures people valued most. He gave me time to make my own decision. Kyle’s kindness and honesty went above and beyond my expectations. He has set the bar extremely high for the customer service Lowe’s offers.

I report that after the installation there is a leak behind the wall this time. Even worse after I reported DRF company, they said they never accepted their false installation and tried to charge us another inspection of their own technical problem. We never experienced this kind of irresponsible subcontractor. I may need to inspect with other plumber to repair their leakages. Moreover the installers they sent us were nice guys but their works were very rough and did not even shut off the gas valve to install the new gas valve. We will report this irresponsible installation service to the city authorities. We keep this record and make a proper action against the costs that we have to spend for the damage they made. I will send all the honest reviews to certain places to warn the future Lowe’s customers. Seriously we never use the Lowe’s installation. Very disappointing.

My wife and I hired LOWE'S as a contractor for removal and installation of new counter tops and backsplash. LOWE'S forces consumers to pay for everything in advance, before they will schedule your job. Total charges for removal of counter tops and removal of backsplash 1650.00. The LOWE'S contractor demo and granite installer, broke the electric box's during the demo. These outlets were on the backsplash that was removed. These installers made a large mistake after completion of counter tops. They didn't cut sink correctly and had to redo this 4 days later. After this mistake we had to reschedule the tile backsplash installer.

Lowe's Installation in New England apparently is awful. Installer should have called yesterday to schedule for today. No call. I called Lowe's - the Lowe's people are seemingly competent. I was told today arrival between 2 and 5. No show. Now they cannot get here for six days. I do not understand why those they blew off have to go to the end of the line? I should be put first. But maybe they have failed another # of people as well? I did save $200 over Home Depot, beginning to wish I had had Home Depot install.

Do not place an order for delivery! My order was 2 days late after they delivered the wrong product the first time. Since the delivery service is 3rd party, I had 4 different phone numbers calling my phone, and neither company would reimburse my 99$ delivery fee!

Do not ever ever ever, use Lowe's when they need to contract out for an installation. My carpet buckled after only a few years, the manufacturer stated it was installed incorrectly, which makes sense because two kids were hired for the install. Lowe's needs to vet what companies they hire. Now Lowe's want to charge me 400.00 to have it fixed, ridiculous.

I give Lowe’s delivery one star because the service was terrible. I bought a washer on Aug 11, 2024 the delivery was to be Aug 15. I received an email saying it was delivered. When I returned home it wasn’t delivered. My husband waited all day for them. We went to the store and found out they wouldn’t go down the driveway. I canceled the order and asked for a refund. That was Aug 15, 2024. I still haven’t received my refund.

I have used Lowe's in the past for home improvement and have never had a problem until now. We ordered a generator to be installed. A subcontractor was hired by Lowe's. Came out and took measurement. Heard nothing for weeks, crickets. I had to provide a survey for the permits, fortunately I had one or I would have had to pay for another. Come out. Measure again, good to go or so I thought. They came a third time. Told me they were changing it from one side of the house to the other. Mind you, I'm not in possession of the unit yet. Get a $630 change order charge because of the changed which included erasing the box penciled in on the piece of paper to draw the box on the other side of the piece of paper. Obviously I didn't sign. I had to contact corporate to get the charge removed. They dropped off the useless generator in my yard for September 24, 2024 installation before hurricane Helene, it's still here.

I ordered new carpet and installation for my stairs online. The process was so easy and I was informed every step of the way from the measurement to installation. Jag Floor Covering LLC was the company who installed the carpeting. When Brian from Jag arrived, he showed me the carpet and padding to be sure that it was what I ordered. He then took about 10 minutes to explain every detail of what they would be doing and asked me if I had any special requests on how I wanted the stairs covered. The job was completed in about 2 hours which included clean up. The team was very courteous in taking off their shoes before entering my home as well. I would give Jag Floor Covering LLC a 10 out of 10 for installation and service. I was very pleased with the service that both Lowe's and Jag Floor Covering provided. I would highly recommend the carpeting service.

I had very good experience at Lowe’s on Peachtree Industrial Rd in Chamblee GA. I needed information for water shut off valve. Michael works in hardware department but happens to be in plumbing aisle and I started asking questions and he went out of his way to explain me. Excellent customer service!!!

I purchased a big screen tv from Lowe's and it was by far the worst experience I have ever had in purchasing anything! The tv arrived damaged and returning it is unbelievable. I get a customer representative online and he abandons me, he let me sit there for a half hour with no replies to any of my questions. I have never been treated so bad in my life. All I want to do is return it. I will never purchase anything from Lowes again. The TV set was damaged screen cracked.

manager was not available and the attendant in the appliance department. Told us to LEAVE THE AREA, THAT IT WAS A SALES AREA NOT A COMPLAINTS ONE. We had called Whirlpool for warranty and 9 days after a technician came. Still waiting for parts. DO NOT BUY APPLIANCES FROM PEOPLE WHO WILL TREAT YOU LIKE A PROBLEM IF IT DOES NOT WORK.

Why would Lowe's try to sell me a lime tree & promise it would be here today through Instacart knowing full well it's unavailable in Florida due to citrus diseases and what's with never having items in store to buy. It's always on-line.

I'd like to start by saying I dropped the ball. My wife made a purchase in 2021. A fridge, stove, and dishwasher. She selected installation for all 3 on the app. They bought all on a truck as is, no protective packaging, and installed all but the dishwasher. She asked them why and they said she needed to get a plumber to do it. She emailed and called Lowe's several times to no avail. The last convo she had directed her to someone outside of Lowe's and they told her they would email her and everything would be resolved. I didn't stay on top of my wife to make sure she was on top of them. We argued over much that year and forgot all about it. 2024 now and we need a new vanity so back to Lowe's I went, in person this time. I purchased the vanity and the install for the dishwasher to which they apologized for our experience.

We bought a new refrigerator from Lowe's and paid to have the old one picked up. However, for some unknown reason they refused to take the old and left it in yard. Of course this is an eyesore and a danger to children. Apparently Lowe's does not care. Many calls to Lowes and many unfilled promises or lies. They have certainly lost a long time customer.

I purchased a Kitchenaid dishwasher from Lowe's in Howell NJ USA on 10/3/24. It was delivered that Friday, 10/4/20, because it was Friday I could not have it installed until the following week by a plumber. Completing the installation there was a problem with the unit and after calling Lowe's who blew me off stating I needed to contact Kitchenaid because they did not know squat about the dishwasher, (What a surprise).

I paid Lowe's about $12000 for kitchen cabinets and installing here in Anchorage (Muldoon store) Alaska. My online assistant quoted me an $11000 project. I also had to pay for a countertop that cost $5000 more on top of the 12gs. Lowe's associate did not communicate with me or the countertop letting them know my order was here. The countertop contractors are stating they won't be able to get to my cabinets until a couple weeks. I tried to pay my outstanding balance on the tops but Lowe's wouldn't let me. They stated the system was locked and can't make any other payments than the $1700 I first paid as a 30% down payment. I tried to pay $1500 that day and today I also was trying to make a $500 payment.

Lowe's new veteran discount program requires you to provide your phone number and they must scan you Dr license. This is a HIPAA privacy violation and foolishly ignorant. When you set up your account with Lowe's you must go through ID ME to verify you are a Veteran. I am done with Lowe's. Will report to FTC and CA Dept of Corp.

Frankly LOWE'S GETS A ZERO!! This will be lengthy… On July 15,2024 (less than three months ago) I purchased an electric power washer from the Lowe's in Edmond on Kelly along with a three year extended warranty thinking the power washer would be covered if it stopped working…which it did after only about 2-3 uses.. I take it back to Lowe's with my receipt only to be told they won’t refund my money or exchange it!!! So I ask to speak to a manager and am told that warranties are only good for two days on most things and there isn’t any at all on some things!!! Mind you I had purchased an extended warranty for just in case... In good faith, so I’m told I have to call the phone number to GREEN WORKS which I do, and am told to take the power washer back home and call them back and troubleshoot the unit with them over the phone!!!!

To give you a little background, I am a 100% disabled veteran and was medically discharged from the Army after nine years of service as a result of multiple combat injuries from my time in Iraq. My wife and I just closed on our first home last Friday under a VA home loan, which was a new build two-story home in a new development. My wife and I went shopping for our washer and dryer the same day after closing and decided to take our business to Lowe’s.

I wish I could give ZERO stars for my experience and the entire process. I could write a novel about all of the issues. It took 7 months for a door installation through Lowe's. 2 doors that were sent were damaged and then Lowe's lost the 3rd door and that's just the beginning. All I can say is Lowe's has no business in installing anything. DO NOT USE THEM. The level of incompetence was mind blowing. And, there is no one to speak to who actually could do something. I wish I would have read the previous reviews before I contact Lowe's. I would have been forewarned.

I bought a Gennie Model 7055 Garage Door Opener from Lowe's in January of 2021. I also bought the Lowe's Protection Plan. Approximately 2.5 years after purchase the door opener stopped working. The door opener is still covered under the manufacturer's warranty. However, Gennie will not repair/replace it without the receipt. I did not keep good records. I do not have the receipt. Lowe's, while they can information regarding the Protection Plan and Installation, cannot find the receipt. Without the receipt Gennie will not help. I've tried to file a claim under my Lowe's Protection Plan. Lowe's will not help me until the manufacturer's warranty has run out - 5 years from purchase date. I'll have to wait another 2.5 years before Lowe's will help. Therefore, I have a product covered under two separate warranties and neither company will honor it. The Lowe's Protection Plan is a waste of your money and resources.

I was looking for a small hardware for my garage door and was not able to find it at several hardware stores. I went to Lowe's at Hudson, MA and was not find it there either. I happened to see a sale associate (Paint) Mike and asked him for help. Although he was not able to find the exact hardware, he suggested a replacement. He also went further and adjusted the item to meet my need. Great service!

On September 9, 2024 I ordered approximately a thousand and something dollars worth of trex from Lowe’s in Rome NY and had it delivered. Somehow a couple of pieces didn’t get delivered so I went to Lowe’s and ordered the 2 pieces I needed and waited for a week and a half to have it delivered. They said it would be delivered on Friday so I waited all day Friday for the truck which never showed and no phone call. So I called and they said it would not be delivered until Sat. So again I waited for the truck to which no avail, the truck did not show up so again no call to say, "We are not coming." I had to call at which time the manager told me that the driver could not drive anymore because of Nys rules and that the driver didn’t get a lunch break, well ok Nys but a lunch break after I spent thousands of dollars I’m sorry.

We had this deck built by Lowes 10 years ago and this is what we have now, please look at the pics. Lowes will do nothing to help. We had to pay 2500 dollars to get it repaired. The men who did the work said the wood they used does not even look like pressure treated wood. Do not shop at lowes, unless you want garbage. It makes me click a star to submit this review. But know that they get less than 0 stars.

I've been harassed by Lowe's Pro card provided service for the last two months. I disputed a clearly fraudulent charge in mid-July (charge was at a store in Indiana-- I live near Seattle). I asked to be taken off their calling list while the charges were being disputed. No change. 2-3 calls a day for collection services. Then I called back today (9/26) and they told me the dispute claim I opened in mid-July was closed. Their explanations were a jumbled mess-- first they said, that I had agreed to close it and work directly with the merchant, then they said it had been cancelled, then they said the person who took it was in training. Wasted 30 minutes on the phone each time I called. I've asked for the claim dispute and process in writing. Was told the same thing as last time-- 7-10 business days. Still nothing in the mail. I've closed my account and will no longer use this service.

If I could give less than 1 star I… If I could give less than 1 star I would...Under no should you purchase a dishwasher from Lowe's and have them install it. The dishwasher from day 1 was defective and did not work. They did not have that dishwasher in stock so we have been waiting 15 days+ to have a new dishwasher installed. Learn from this and if you don't want to do dishes by hand for 15+ days. NEVER BUY FROM LOWE'S!!!!

Lowe's in Oneonta, NY. We just bought a very expensive washer and dryer set along with delivery and installation. We also bought a lot of lumber for 2 projects. The installer broke our new dryer door because he assumed he knew how to remove it instead of reading the directions. Now I’m spending time trying to rectify it with either someone coming to fix it or getting a replacement. In the meanwhile- no dryer. We didn’t get the right lumber order either.

Lowe's uses a bank to process credit card payments that will double charge your bank on payments. They will then say their system does not allow them to back one of the charges off. Very detrimental to a good company like Lowe's.

I purchased a WD garage door with TorqueMaster lift in June 2021. It took 15-months for install (I was reimbursed $200 from Lowe's). A few months later, the small diameter manual open cables that control the flapper locks broke. Weeks went by before they were repaired. 5-months after the 1-year warranty, the TorqueMaster door opener failed. WD wanted another $350 to install a new upgrade that, according to WD rep and independent installers, are garbage. Conclusion: WD is not a reputable company because the managers know that the TorqueMaster springs are improperly engineered; therefore, should not be used, yet they continue to dupe customers into buying them. As far as I am concerned, WD is a ripoff company charging customers for something they know if defective when installed. Get the word out that the bottom line, not integrity or customer satisfaction, is the motto of the Wayne Dalton Company.

What does it take to get a working refrigerator from GE/Lowe's? And decent customer service? Our new refrigerator was delivered on July 29th. That evening it was discovered that the water dispenser/ice maker was not functioning properly, takes 2 minutes to dispense 8 oz of water vs. standard of less than 20 seconds. August 9th a service technician came out to the house to determine the issue. It was stated that a new valve was needed, and would be available August 20th. On the 12th of Aug., we were informed that the technician had closed out the ticket and no part had been ordered. Another service call was scheduled for the same technician to work on our frig on Aug. 19th. He never showed up.

Angel and Santiago came to our to upgrade our dishwasher that we bought at Lowe's. It is a super quiet model. It is stainless steel on the front. The entry keys are on the top row, so they are not visible when the machine is on. I like that one racks is adjustable. Both of the gentlemen speak Spanish. They are a very efficient team. I hope they will be able to help us with future products.

Lowe's delivered and installed a new oven. The guys were super fast and had the old one out and the new one in - in under 20min. Jesus and Felipe were careful to not ding my walls, and very courteous. They called before they were on the way, and when I failed to answer, they waited for me to get up.

This is a review for the terrible Warranty service through Lowe’s US Appliance Repair. My Whirlpool dishwasher, which I’ve only had for a year stop circulating water. They sent a technician who said he needed to order parts that has already been a week ago I called the number and they said that they had a hard time finding the parts and they’re gonna have them shipped to the technician. They don’t know when he’s gonna come out. This is awful Service. Got a five-year warranty, but I feel like it’s a joke. I’ll come back to do a follow up after these people come back out and fix it

This review is based on the customer service received at the Thomas Langston location in Winterville NC. My mother in law purchased a washing machine online and designated me as the pick up person. The pick up was curbside so I checked in online to let them know I was on the way. When I arrived at the store I pulled into one of the six curbside parking spots, by the way only two were available the other four were occupied by people inside the store shopping. (People are just lazy and rude these days.) After I parked I went online and let them know I was at the store and what spot I was in. After about 30 minutes of waiting and after seeing a Lowes employee bring a washer out and load it into the back of a truck without scanning a barcode or checking an ID, I decided to call the store.

On 8/31/24 I ordered a stove, dishwasher & over the stove microwave during Lowe's Labor Day sale. I chose delivery, install & haul away. For my stove I picked 9/9/24 for delivery & the other two said “as soon as 9/7/24”, I had to pick date & time when installer called me. So, stove was delivered & set up on 9/9/24 & old one was taken away. I’ve made 8 phone calls & 2 trips to the store up til today 9/18/24 to find out the status of my microwave & dishwasher. I’ve gotten different answers when speaking w/ customer care, one time in store I spoke w/ appliance rep who asked if my appliances were being installed also & I said yes. He said that’s odd because someone else he helped ordered an appliance on 8/31 to be installed & they have no delivery status either. Next time a week later I went to store again, spoke w/ Cameron & he told me he’d take all my info & when his supervisor came in at 2 pm he’d speak with him & call me back. NO CALLBACK.

I have purchased several appliances over the summer. It took me 30 days to figure out why the stacked washer/dryer is rattling and why my laundry room is like a steam room each time I come in. I live alone and can't move the washer dryer since it's stacked. I was able to slide behind and see that the vent is crushed and the hose has fallen into the vent. I also lifted the lid due to the room being so hot after I pressed cold wash and realized that there is no cold water. I usually have to call for 4-8 days to get a hold of anyone. They do not answer the phone 90% of the time and I have cancer and driving is too much most days.

My wife and I have contracted with Lowe's in Weaverville, NC to install LVL floors throughout our home. We set the installation date more than a month after we signed the contract. Now, one day before the installation is to commence Lowe's calls us to inform us that they ordered (1) box of floor tiles instead of the needed 65 boxes. No one at the Weaverville Lowe's store was aware of the mistake until now! The level of incompetence at this location is legendary! If they can't get the materials in the original time frame, then hello Home Depot!

I had my tile removed and laminate flooring installed. Upon removing the tile a piece of tile shoot through and broke my sliding glass door. Also damaged was my cabinet which was also struck by the flying tile. Nothing was done to protect the inside of my home. I was immediately informed about the door not the cabinet, they did get someone out to repair the glass but denied me the cabinet. The story gets better. Soon after they paid for door they said the floor needed to be grinded and the cost was $2000 and it was not included in the floor prep. They claimed floor was off 1/2 inch and I refused to pay that. I got my own 8 foot level and it was only off 1/16 on a 8 foot span.

I had a terrible experience trying to get my fridge repaired when it went out while still under their extended warranty. Just a series of terrible experience all the way around. Net net, the customer service is horrific, and their warranty program is a complete rip-off. In fact, it was so bad that it inspired me to write an article about it. **

The NEW Return Policy!!! If you didn't use a card, and you don't have a receipt you can NOT return anything, not even for a gift card or store credit unless you enter your phone number! They're trying to force people to enter their number so it can be sold to other solicitors once Lowe's is finished burning up your line. People have known for years that their numbers get sold for solicitation purposes and that's why we're not entering it. Pathetic way to keep even your loyal customers' money!

I ordered doors 4 months ago and they’ve screwed them up repeatedly. They order wrong parts, provide wrong information and never showed up to do the 2nd installation. Can’t get someone in management to respond.

My husband and myself ordered and paid in full for 2 custom windows and so the nightmare begins. The windows were to be in Aug. 22, 2024, they are not in and pushed to due in date Sept. 9th. Well the 9th come and past no call to say windows are in. My husband and I tried to call Lowe's for 2 days and couldn't get anyone to answer the main line. I got a hold of them this morning and was told now my windows was pushed back again and would not be in till Sept 22, 2024. I then ask and what do I do when they aren't here then, and I got the runaround. I will not buy anything else from Lowe's, they do not care about their customers. Home Depot is a mile down the road.

Lowe’s has been an absolute nightmare. We placed an order for a fridge during the Fourth of July sale. Our delivery date has now been pushed back to the end of October an original delivery date of July 22nd. While I understand that they may not be able to get parts from their third party vendor, they should take accountability for offering wrong delivery dates, no resolutions and staff who are not honest with customers. They, at one point, told me my fridge had been delivered to Lowe’s and just needed shipped to us.

I received a Craftsman tool chest for my birthday. It came damaged but Josh from the Plainfield Lowe's in Michigan refunded me $300 and made me touch up paint to fix the damage. This was above and beyond what I would expect and I will recommend Lowe's to anyone.

We ordered a door 4 years ago and after 9 incorrect/damaged doors and over 10 different people to “expedite” and improve on the process it still isn’t correct. Don’t use Lowe's! They don’t care about you!

I have been shopping here for 40 years but this transaction of a promotion for free install on toilet and faucet was a rip-off. I will never go in the Lowe's again. I got messed over big time on a rebate they had going. I will never do business with them unless they make this right. My new kitchen cabinets and appliances will be purchased anywhere else. Home Depot is right across the street. You can not speak with anyone in the rebate department. I specifically went in the store to work with a store clerk so this wouldn't happen. They are using very deceptive practices here.

I order an item for delivery today and never received it I called associate and she said I gotta call their 3rd party delivery, waited long time for her to give me their number and she hanged up, won't order from them again. Order #**.

My refrigerator was delivered but the promise of hooking up ice maker was denied. My refrigerator was taken away from me and I had paid for item and service. I was told my old refrigerator could be taken away as well. I was so angry that I did say a few choice words. I was treated very cruel. Please help me in this situation. I have small children and I need my service that I paid for.

Just to let everyone know the newer return policies are much more restrictive. At the present it all depends on the manager on that day! However the policy is now that if they cannot find your receipt in their new system you will not get the refund! Of course this is very dependent on the clerk you have assisting you. If they don’t ask for additional info like phone number or other CC’s you may not get your refund. As well as two items the same but one not having the Bar code. Warning - if it does not have a bar code don't expect to return it!

Bought a Bosch dishwasher on line from Lowe's. They didn’t trouble themselves to disclose that while they would be happy to haul away the old machine and install the new one (for a fee), the customer is responsible for deinstalling the old unit. Neither of their delivery guys spoke a word of English. And they showed up with a $500 piece of crap machine instead of the $1200 machine I purchased. Canceled the sale and bought the machine from a local appliance store. Did I pay more? Yes, I did. But the local guys do the whole job and they speak English. Avoid Lowe's.

The Lowe's Protection Plan pamphlet is misleading and disingenuous. They need to be changed. Assurant will not recognize your protection plan reference number until 72 hours after you purchase the plan. You cannot make a maintenance or service claim, nor can you claim 50% off for performance and care items until Assurant recognizes your reference number. The Lowe's Protection Plan pamphlet (for all products) should clearly state that Assurant will not recognize any claim within 3 business days of the protection plan purchase. In addition, the pamphlet should clearly state that customers will not be able to speak to a representative from Assurant and must submit and/or complete any claims online.

Omg! Where do I begin... I'm not one to write negative reviews BUT this one is a must! My husband is disabled, uses a cane. That day was on the motorized wheel chair. We were getting lumber, and the employees were passing by did not acknowledge us at all! Never offered assistance. I had to load them by myself. 24 boards! I tried pushing the cart myself but it was too heavy. Employees still continuing to ignore. We finally had to go and speak with management to get assistance. As we headed back to where we had our lumber the employees looked at us like "How dare us talk to the manager". I thought Home Depot was bad with assistance, but I was wrong..Lowe's in Corpus Christi is the worst when it deals with customer courtesy/assistance!

We bought a brand new Frigidaire fridge in January of 2022, and have had nothing but issues with it. We've gone through 2 service calls under the manufacturer's warranty, and we're on our 2nd or 3rd service call under Lowe's extended warranty. Our service provider tried to deem the fridge unrepairable, however, Lowe's is making him replace parts that were replaced back in June. I'd honestly never buy another home appliance from them or Frigidaire again. The customer service is awful and their products are no better.

On 9/27/23 I hired Lowes to re-roof my house $10,014.09 down payment / financed $32,000. I Received email confirming install date of 10/4/2023. 1 1/2 months later on 11/22/23 the Subcontractor finally shows up and tears off my old shingles. Lowes informs me that the shingles were “accidently” not ordered and would not be delivered for a week or two. It rains on my unprotected roof from 11/29/23 until 12/4/23 when install resumes. I call Lowes and I am assured, in writing, that Lowes would send out a water remediation company to asses the water damages. I inform Lowes about mold smell, water damage, damage to my house from sub-contractor my roof was grossly over measured by several hundred sq feet. Not only did I pay for the extra materials, I paid for the labor to install them, and I want a refund.

I'm a homeowner and we were shopping for a stove and refrigerator, I could not believe how difficult it was to get any help, let alone just to purchase them was a big ordeal. The Issaquah store is a dying store and every time I go there I say to myself, I can't stand the vibe of this store, the people who work here seem to stand there doing nothing and certainly don't know anything. I also went in to get an oil-based paint for the garage doors, I asked for help 3 times and when I got it, he had no idea what he was doing and told me I should go to Sherwin-Williams paint store. I felt I needed to share this with others, I always end up at Home Depot which is a store that prides itself on its customer satisfaction.

As a contractor, Lowe's has been my go-to source for well over a dozen years. In the past few years they have degraded noticeably. Starting with too few employees to actually help customers to locate items (or to even check out) to now requiring veterans to SCAN their ID to get a discount (apparently it's not enough to just have an employee verify it anymore). Sure, I'll just give Lowe's all the info on my driver's license... What could possibly go wrong? Ever hear of hackers or identity theft? Sorry Lowe's, you can keep your vastly reduced list of items available for discounts. I'll be taking my business elsewhere.

To get my windows installed, Lowe’s scheduled an appointment for me after three months, which felt like a long wait. When the installer arrived, he discovered that one of the windows was the wrong size. He said I would need to call the company to order the correct size and set up another appointment for installation. When I asked when the next appointment could be, he shocked me by saying it could be another three months! When I refused to wait, he called Lowe’s to figure out a solution. They instructed him to resize the window if possible and install it that day. He seemed to blame me for the situation and made things difficult.

I am very unhappy with Lowe's 3 Extended Warranty Protection Plan! I have purchased the Extended Warranty for that reason to EXTEND the 1 year warranty from the manufacturer to 4 years!! I called to get service and I was told the extended warranty is NOT an EXTENED warranty. It runs parallel to the manufacturers warranty I was told by Mitch the manager of Lowes Protection Plan. So when you go to purchase a product from LOWES they lie about the 3 year extended warranty. It is really just 2 years. So don't buy an appliance extended warranty appliance don't usually break down in 2 years it is usually after that time. Extended Warranties are a waste of MONEY!!

I can't say the company is bad, by the Lowes in Jackson, MS promised to delivery washer and dryer set today, August 23, and in the day to be delivered, they called said, "They had some bad news", they did not have in stock the washer, but could deliver the dryer, we said, okay deliver the dryer, after waiting for hours, I called they said it would be Wednesday, next week, August 28. There is absolutely no integrity.

All in our Personal opinion: Use anyone else for install of countertops. Biggest rip off I've ever encountered. We were taken advantage of and none of this seemed ethical at all. Slick fast food style contracts that bind the consumer whether they do the work or not. Watch out! They did not follow schedule they promised us, fit other bigger jobs in before ours taking a whopping 7 week hiatus until they finally decided they would come out on their own schedule-not agreed upon. They claimed they could come out and "template the project." After we waited for them to commit within the time frame they told us they would. They just couldn't manage to get their lazy behinds out here to do our small little ranky dank dank job.

I used Lowe’s and through Lowe’s used service pro. What unprofessional service. They messed up my cabinets while removing tile. Charged me to remove old tile but when they arrived they wanted additional money to rent equipment. They removed the toilet but could not put it back. Never use Lowe’s again. They don’t honor their work.

If I could give 0 stars I would. It took over 3 months and five dishwashers before Lowe's finally delivered one that worked, and to add unbelievable insult to my injury, after spending over 20 hours trying to get a working dishwasher, they FAILED AND REFUSED TO REFUND MY MONEY FOR THE DEFECTIVE DISHWASHERS I had to return. You heard that correctly. I paid for 3 dishwashers, ended up with one. It was (and still is) the worst customer service I have ever experienced.

I lost $300 due to their mistake. I asked for exterior paint/primer. I paid my nephew to paint the trim, he got the front done, I realized I needed more paint. Went to check exactly what it was and saw that it was interior! Went back, they sold me the right paint at a discount for my trouble and said they'd submit the request for labor. No one called, I called back and they said they wouldn't pay it even though they admitted their mistake. They said the paint discount was their resolution. That was only $30, and the store manager did not tell me that. I went through 4 different "managers" and got nowhere. I'm living on social security and had to save up to get this done and now I have to have it redone and can't afford it. I'm very upset about it.

Worst fence installation project, very expensive. Over $6 thousand for poor quality wood, fence away from original line and sprinklers destroyed. Trikore Contractor that Lowe's hired refused to fix any issues and Lowe's did nothing about it either. Bad bad bad.

On Saturday August 10, 2024 I decided to leave my loyalty behind with Home Depot and give Lowe's a try. My main goal was not to spend the entire afternoon in choosing simple appliances and get what I want/needed; dishwasher and a washing machine (new). No open boxes. I was greeted by a nice young lady name Karema, wonderful and allowed me to make a decision with no rush. She got exactly what I needed and advised me my order will be delivered Monday August 12, 2024 between 8am and 12pm. Got my warranty as well for 5 years because I hate changes and will like to stick with one company.

Experienced a recent Lowe’s on-line purchase where product was on sale a week later. Called the number for price match and was told that they couldn’t apply another “discount” because I used my Lowe’s card and received 5% already. I could however return the item which would require pickup at my home and repurchase online for the sale price + the 5% for using my card. Thank you Lowe’s for honoring the price match and making it easy for your customers! Horrible business sense and ZERO help by the out of country customer support. Got a case number and was told someone would get back to me almost 2 weeks ago. No call, shocker!

If I could give 0 stars I would, absolutely the worst customer service I’ve ever experienced. I called ahead before going to the store about a “lifetime warranty” Craftsman product. I was told to bring the 279.00 tool along with my id and they would happily exchange it for me. I told them the exact tool, model number, everything over the phone as well as telling them I did not have a receipt. I was still advised to bring the tool with my id in for the swap. About 15 minutes later, I arrive at the Exeter location to do the swap and I am told that I need my receipt to do the exchange. I relayed that I spoke to someone about it already and they told me all I needed was my id, the mod got the person I spoke with and she told them that’s exactly what she told me to do. Then he told me that the item “craftsman” wasn’t under a lifetime warranty. And encouraged me to reach out to craftsman.

Purchased refrigerator and was damaged when delivered. Between scheduling a pick up and receiving a refund we are 30 days into this. Purchased the same refrigerator again and Lowe’s scheduled a delivery 2 days after and now receiving a phone call that they don't have and don’t know when they will be able to deliver. Not interested in a refund but to wanting us to a wait until they get the appliance so they can deliver. A date is yet to be determined.

I have attempted to order items through my local Lowes in Silverthorne which they show as in stock online when there are none in store Other stores have item but they will not get the other store(s) to send to them, leaving me to drive over 100 miles. After numerous conversations I observe: 1. Customer service is a joke. IF they bother to answer the phone after a dozen attempts, you are likely to get hung up on 3x (Yes that is what happened). 2. Finding an associate to help you is like a treasure hunt; you are looking for a rarity but may be hunting for years.

Updated on 08/29/2024: 08/29/2024, no installer arrived to complete the installation. I called the corporate office of BP-LLC and spoke with Molly (14:25-14:33). She placed me on hold for several minutes and later returned to the line. She told me the installer had issues with his auto insurance and the local office would contact me to schedule another installation appointment. At 14:33 hours, Brianna (BP-LLC) called me and told me the installer (Mario) had medical (carpal tunnel) issues and would not be able to complete the installation today (08/29). Another installation date was scheduled 09/05/2024.

They are poor about responding to calls. We purchased a hot water heater with a faulty valve. They diagnosed it over the phone as our fault water pressure. It was not our fault. So we paid installation and turned around and paid to have pressure release valve replaced. I canceled my Lowe's card. I will never go back.

To say we regret purchasing our new appliances from Lowe's is an understatement. First, our refrigerator was delivered with a huge dent in the back. We were told the delivery guys could connect the new gas range, the delivery guy told us he tried, but couldn't disconnect the gas line because it was glued, and to call a plumber. We called a plumber who charges us $125 to literally twist the line. The gas line wasn't glued. When I called Lowe's back to complain, I was told that gas line connections aren't offered in my area and the delivery guy shouldn't have even tried. (Meanwhile, it didn't say anything about that when ordering the appliances). The delivery guys took part back with them that we had paid for. And then our new washing machine started making a rattling sound.

Visited Lowe’s hardware in Sanford NC yesterday looking for a new dryer not knowing what type of dryer I wanted your assistant store manager Allison ** went above and beyond the call of duty to help me. She showed me my options and was very knowledgeable in explaining to me the differences in each dryer. Not really thinking I would find what I needed but, she was so good in helping me. I walked out very pleased with the order of my dryer. Customer service like she provided is far and few between this day and time.

I would not recommend shopping at Lowe’s for any major purchase. We ordered a cooktop on May 28 and waited four weeks for it to be delivered on June 27. We had to order the cooktop early so the kitchen cabinets could be properly designed and the countertop could be properly prepared (openings cut) to accept the cooktop as each model has specific dimensions. We had the cooktop installed and a licensed electrician connect the electric. The cooktop began to get warm and then shut off and would not work at all.

I was going to sign up but you make it ridiculous to fill out the account information, then you want to send me a text to confirm. Well, I'll stay with Home Depot which I do both residential and commercial business. They are ALSO better priced. You should look at your ratings 1.7+ - well not so good and no wonder!!

12 August 2024. New KitchenAid dishwasher was installed. Informed that they were finished with their portion of the service and left. They had no idea who I should call to request a replacement and had the audacity to ask for a 10 rating for installation. Home Solutions handled the installation. Waiting for Lowe's to provide a replacement.

I have been a loyal Lowe’s customer for years, but my recent experience at the San Antonio location on W Loop 1604 N has left me utterly disappointed and frustrated. This was, without a doubt, the worst shopping experience I’ve ever had. I recently purchased a 20V Axial Blower/Trimmer Combo Kit from this location. I was excited to use my new equipment, but when I opened the box at home, I found a broken, used Ryobi weed whacker instead of the brand-new product I paid for. It was clear that someone had scammed the store by returning this damaged item, and somehow, it ended up being restocked and sold to me without any inspection.

Do yourself a favor and don't patronize the Lowe's Kitchen Design store in Leander, Texas. For over one year the team at the Lowe's Kitchen Design studio screwed up time after time. Custom-made cabinets arrived in the wrong dimensions, delaying the project for months, the spice drawer was not the one we custom ordered and the glass panels for the kitchen cabinet doors were not what we ordered.

Bought a Media Freezer, it was delivered and installed. I have two temperature monitoring systems which both read temperatures from -2 to 30+ at least 3 times a day. Alarms go off every time. It's less than 2 weeks old. I notified Lowe's, they said they would send someone out to fix or get replaced. I Set up a time to be home (I work and they come during day and give an 8 hour window). He came, said it was not working and will be replaced.

Buyer beware. Lowe's staff, mill department employees up to management, are not qualified to complete orders through their red vest system to order products. Purchased 4 doors from Lowe's in April 2023. Two doors arrived and were installed by a private contractor without problem. One door had to be reordered due to errors and was installed a few months later. 15 months from initial order, final door still not correct. After 5 attempts Lowe's has been unable to order the correct door and complete this order. (1. garage door ordered like others with 6 windows, 2. arrived damaged, 3. interior and exterior colors reversed, 4. interior/exterior color incorrect and size error, 5. wrong size.)

Lowe’s installation services for my flooring was an absolute disaster. I have uneven tiles, missing grout, two colors of grout. They destroyed my furniture and they want to send the same installer out to do the repairs. I don’t want repairs. I want the floor done right the first time. I paid $12,000 for installation. I feel so sick they won’t help me at all. It’s the worst company I’ve ever dealt with and I’m 60 years old.

Stefan at Clearwater Lowe’s helped me figure out how to fix an issue I needed help with. Didn’t treat me like a dumb woman! I appreciated his knowledge and patience. He showed me how to put together & how to use a tool.

Tile job disaster. Ripped up twice only because I saw how horrible the job was. Otherwise they pass it off to many as professional work. 6 months later had to switch to laminate because installers were incompetent and could not lay tile. Trashed my house with dust and damage. Lowe's is not on your side. Once they take your money you are on your own with the installers.

Lowe’s charged me twice when I purchased a washing machine and has not refunded my money. I tried working with the local store and was told to come back. I was told they don’t know how to return my money. Filing official complaint with their corporate office. Wish me luck!

I am thoroughly appalled by the customer service and handling of my issue with Lowe’s. Over the past year, we have been unknowingly accruing interest on a purchase due to a significant error with their credit card payments. We have been diligently paying $90 per month, specifically to pay off a lawn mower that is on a promotional plan to ensure we avoid interest charges. However, we also made a one time full payment for a dishwasher purchase (not on a promotional plan) last year, which was incorrectly applied to the lawn mower’s balance due to Lowe’s internal policies on "special allocation requests."

AVOID WACO, TX LOWE'S.. Waited 9am to 9pm for materials, never came. We all make mistakes but Mgr Nicole next morning could not be bothered by trying to resolve. Not getting my money anymore. NO LEADERSHIP.

Purchased a refrigerator freezer on Sunday and during the purchase process the delivery date was set for Wednesday. That was the earliest available so OK, just have to live out of coolers for three more days. Took Wednesday off work to receive the new refrigerator. They never gave me a time but said they would call. Got to be about 3 pm and I never heard from Lowes so I called the delivery number. Discovered my delivery was not for another week. Gotta be kidding me? Went back to Lowes, canceled the purchase, went to local appliance dealer, bought what l needed and got it delivered in 2 days. If you buy from Lowes, if you don't ask the right questions, you get screwed. Instead of asking day of the week for delivery, better ask date of delivery. Better make sure you know the year of delivery too. So incredibly frustrating.

I bought a mini split unit and it was perfect. Exactly what I needed. Works phenomenal! It was fast delivery. Easy installation. It was also already charged with free-on! 10 out of 10 recommend. Great.

First of all the first night I went into the store no one was around so I left. The next night I had to find and ask for help. I told the salesperson that I needed it delivered after six and he said no problem. They delivered it the next morning after me repeatedly texting and calling them back and telling them no one was home. They couldn’t get my refrigerator delivered as promised. I canceled the order, when speaking with the store manager he seemed unconcerned and offered no explanation nor an apology. That was a big purchase for me but I guess my business meant nothing as the store doesn’t care whether they sell something or not.

An appointment was set up for a flooring specialist come to my home between 8-12, then they changed it to 12-2. I received a call at 1:40 to be told running late at least another 1 1/2 to 1 3/4 Longer. This appointment was made over a week ago. I then called the Lowe’s in Tarpon Spring, FL to speak with a manager. Explained getting flooring for whole house 1850 square feet and was told would check to make sure they would be there within a hour and 45 minutes, advised I canceled by this time. At that point he said fine and hung up. My husband is a loyal customer and a veteran. Can’t believe that he lost a long time customer and approximately a $10-15 thousand job. Was also looking for to get a total kitchen remodel once floors were installed. Guess that manager gets paid with or without customers, he couldn’t care less about satisfaction of a customer Home Depot will be getting my business!!!!

I would like to share a very poor customer service experience I had at your store located on Elmsley Dr. in Greensboro, NC. I was returning an extra gutter elbow that I didn't need to complete the job (Item # 845005). The customer service person could not find my purchase in the system and I explained that my CC had been compromised and that it was probably on the old card that I no longer have. The item was in perfect condition and the very same as the one on the shelf in the store. (I had to retrieve the same item from the gutter department because I could see that the bar code sticker was difficult to read, so I figured it was best to get an identical item so she could scan it. She was able to scan the item but again said they had to purchase a record and refused to accept the return. I left the gutter elbow with the customer service desk and explained I had no use for it.

I bought and had installed a dishwashing machine 2-3 years ago. They damaged my cabinets. Try to mount it and where they mounted it broke the wood because they barely got the screws in the wood. Then the washer has been leaking out the side where a mounting bolt wasn’t tight enough. It’s been leaking for some time and my floor is rotted because of it. The leak was under insulation and slow so it wasn’t noticeable. This leak is clearly not my fault but Lowe’s will do nothing for me.

Purchased a washer and Dryer July 7, 2024. Opted for Lowe's over HD since delivery was sooner, but same price. W and D arrived as promised on July 11, 2024. Both damage beyond use, I was asked if I wanted to keep them at a discount, you could not turn the dryer's drum, and the washer had the control dash damaged as well, both damage during loading with a fork lift. Crew took them back, they informed me that Lowe's was going to call later to plan a new delivery. Lowe's never call, I made contact on July 12, pm. The assured me a new delivery that next Monday July 15 and an Appeasement compensation for the inconvenience caused. But I had to wait for the order to be fulfilled.

We ordered and paid in full for storm doors ($3k) one month ago and every time we call no one can work the system to give us a status. Two weeks ago the Lowe's person told US to call Larson ourselves so they "did not have to call them and then call us." The doors were made and AT LOWE'S but apparently there is only one person named "Tony" who can look at the system! This is the second time we have tried to use Lowe's for a project and the second time we could not get our product after paying in full as they demanded! Do yourselves a favor - go to Home Depot ...They are awesome!

I worked with Nick from online orders and he was outstanding in finding my order which apparently no one else in Lowe’s, including customer service could not find. Apparently there is an issue with their night crew not processing received orders properly, but this is primarily only for the employee, not the store.

We are in the process of renovating our kitchen and living area. Lowe's kitchen specialist, Kelly ** was so helpful, and I would highly that you use Kelly for your design and purchases. He will do whatever it takes to make sure you are 100% satisfied! Our total purchase is close to $50k and we got 30% discount!

I left a quote in person to price and provide a delivery time 2 hours ago. I still waiting someone to reach me and I am 20 min on the line already to reach a prodesk. Let's try to work with home. In another Lowe's I am still waiting a response for the quote I sent 2 days ago.

Do not buy appliances from Lowe’s! They sell you warranties that they do not intend to provide. They use service company that never comes when they’re scheduled and will not do anything to help. They use Sears service center whose techs are rude. They will schedule day & time to come and then never show up. One of their techs doesn’t even have tools to do repairs but they schedule him to come anyway. Have had to use 6 vacation days thus far and they still haven’t shown up to do the repair. Lowe’s won’t help. I’ll never buy appliances from them again and suggest you don’t either because they do this for both deliveries and repairs.

Online ordering has suggested equipment that is not correct for items being ordered. Example: I ordered a Whirlpool, icemaker that was suggested through the autogenerated list of items that can be installed in the refrigerator I was purchasing/ordering at the same time. Turns out the icemaker was not the right one for the refrigerator. I am not a refrigerator expert and relied on the generation of correct info. I’m dissatisfied & disappointed with my overall experience of that order as I wound up having to return the ice maker on installation day because it could not be installed, reorder a correct one over the phone with local store manager then found out the ice maker would not be in for 2 weeks.

I ordered appliances from Lowe’s. I got a refrigerator and stove for a very good price. Since I made my purchase Lowe’s has done everything they said. They were right on time for delivery and was actually early. I’m very happy with the job that they have done. I originally went with HOME DEPOT. THE BIGGEST MISTAKE. I’m so glad I went with Lowe’s. Great job on the delivery and the following through.

Really had a horrible experience.. I ordered a washer dryer stack combo. First installer said he couldn't install due to a broken water valve and he pointed I hired a plumber and fixed what he pointed to it was the wrong valve. Turns out that if the installer had any repair experience they would have known how to turn the water off because the valve was not broken. They came to install my washer dryer four times and said they couldn't install it every time. The last time the plug was broken on the washer dryer I said, "Stick a fork in me. I'm done." I canceled the order and I'm getting my washer dryer through ABT and the only reason I went with Lowe's is because they had next day delivery 2 weeks later is when they gave me a washer with a broken plug. It was a nightmare and horrifying experience.

DO NOT BUY AN APPLIANCE FROM LOWE'S! The company they contract with for delivery is unreliable and has HORRIBLE customer service! We bought an expensive refrigerator from them instead of Home Depot ONLY because they said they could deliver on Sunday as opposed to later in the week when we were out of town. Our refrigerator died so we were desperate to move the food before we lost it all. They originally scheduled for between 9:30 am and 1:00 pm. That morning they notified us it would be 10:30 am - 2:30 pm. We left briefly and the driver called and said he would be there at 9:30. Apparently they can’t communicate with each other. We asked him to give us 15 minutes to get home and he never showed up. We called repeatedly until 11 am when we finally got a person who told us too bad they released the driver and can’t force him to come back and he refused. What???

In May of 2024, I purchase a John Deere riding mower from Lowes in West Chester, Ohio. At the time of purchase the salesperson stated there is a $300 rebate on the product, just go to the website, enter the info and receive a rebate. THE REBATE IS A SCAM. I entered the info as instructed, got a response back stating the purchase did not meet the qualifications for the rebate and to resubmit. Ok, I looked and it did meeting the qualifications, I resubmitted. Two weeks later, got the same notification back. They are just hoping you will go away and not have to pay the rebate. Went to the store, no help - other than to give me the Lowes customer service number. I call the number, message states to sent e-mail with all applicable information to Zendesk e-mail. I do that early July, still nothing. LOWE'S REBATE IS A SCAM, good luck.

DON’T ORDER ANYTHING ONLINE!!!! I made a large order as I’m making renovations. They not only put a hold on my account for the FULL AMOUNT, then as the shipments are occurring from the separate vendors they HOLD THOSE TOO UNTIL THEY SHIP! ONCE THEY SHIP THEY CHARGE YOU AGAIN!!!! I understand the hold will fall off but in the mean time, my renovation budget is decreased by all of these holds and all these transactions are being flagged as FRAUD due to the amount of transactions that have been processed. SO now due to all the transactions my account has been frozen and I now also need to wait for a new debit card. All customer service says is this is the process and there is “nothing I can do”! I can’t believe this is the process of a large outfit!

I ordered a custom door at the beginning of June 2024. Door will not be in the store until July 30th and then they have to contact me to install. The contractor installation company came out 3 minutes and did measurements and then left charging 1600 to install a standard front single door. No side lights involved. Nothing. Overpriced overcharged delayed service to take place. Worst customer service and support. Don’t ever use them!

I placed an order on 7/16/24 for a new refrigerator to be delivered to our business. I was assured it would be delivered within 24 hours, and it would be delivered after we open between the hours of 10AM and 2PM. On 7/17/24 the following day, I received a call stating their delivery truck had broken down and they would not be able to deliver until the next day, 7/18/24. I asked the dispatcher, Dani, to please confirm it would be the same time window of 10AM to 2PM for delivery on 7/18/24 which she confirmed.

On 7/5/24 Lowe's installed a washing machine in a rental apt we own. It was installed incorrectly and when used water ran throughout the apt damaging the floors throughout. I have been calling for the past 2 weeks and as of today still do not have a call back from Lowe's or their 3rd party vendors (Sedgwick or RXO) nor do we have a claim number. The worst customer service I have experienced in a very long time. We have videos in addition to the pics provided in this review.

I ordered a dining set through Lowe’s earlier this year. The delivery date was “rescheduled” or “extended” multiple times. I would receive a text message day of delivery about a delivery window. I took time away from work to be available for this delivery and every time it never showed up. After numerous calls with 2 Lowe’s locations and customer service, it turns out to be a fake company working through Lowe’s. After waiting for this table for a month and a half (even though originally delivery date was a week after order placed) the Lowe’s appeasement center recommended cancelling the order and promised me either a discount or credit due to my work loss, order never arriving etc…. They promised they would contact me within 2 weeks of a new table being ordered and I never heard from them.

The picture I am attaching is real and it is viewed at Lowe's but it really speaks boldly about how their policy(s) actually don't give the loyal customers any credit at all. The statement says, we think the customer is stupid and will pay $10 for 2, separate, identical products so, let's catch them, if they don't see the 2 for $6...then we can spit in their face AND pickup $4 more for their loyalty reward...to Lowe's!!!

So my landlord through long delays finally brought me a new dishwasher. They went through Lowe's and they paid for delivery, haul away and installation. Well that dishwasher has been just sitting in the kitchen uninstalled and the old one is still hooked up. I see Lowe's has a ton of bad 1star reviews and I see why. I think it's time to report them to The Consumer Affairs people and the Federal Trades Commission as well as the Better Business Bureau. Y'all need to get your asses over here and put my dishwasher in.

I recently had an absolutely horrible experience purchasing a laundry center from Lowe's, and I feel compelled to share my ordeal so that others can avoid similar frustration.

Bought extended warranty on profile dishwasher. Dishwasher malfunctioned on July 1. Still not fixed. They use Sears Appliance. No other company. We had 2 appointments, no show and one appointment changed. They haven’t scheduled another appointment as of today July 16. It still isn’t repaired. Obviously, we are out 189.00 for the warranty. Do NOT BUY THEIR WARRANTIES. I spent 2 hours on the phone yesterday and got nowhere with them. (That is not an exaggeration). The dishwasher is a profile Ge that is 1 1/2 years old.

I made an online purchase. I realized that the wrong address was put in for delivery. I used Lowe's chat line. The wrong item was canceled by the line. I called customer service to straighten it out and was advised that the original item could not be canceled, since it was past the 30-minute "timeline". This "timeline" is not posted. Managment!!! This is a disgrace. Change your policy. Looks like "Home Depot" for now on.

This was by far the worst experience I’ve ever had with a home improvement project. Nobody knows nothing every time I would call Lowe’s. I never got answers to my questions. The only time I heard from them is when I called them. I had to just cancel my order. I’m so disappointed by the service. I would never shop there again.

Date of Purchase: June 2, 2024. Items Purchased: Refrigerator, Dishwasher, Range Hood. Protection Plan: Purchased for Refrigerator and Dishwasher, totaling $269.94. Experience Overview: My recent experience with Lowe's has been deeply disappointing and frustrating. On June 2, 2024, I purchased a refrigerator, dishwasher, and range hood from Lowe's, including a protection plan based on the salesman's recommendation due to the significant investment in these items.

My husband and father-in-law visited the plumbing department twice today and received inadequate assistance from an employee named Don. Eventually, Don suggested they hire a plumber, which is unacceptable given the nature of the store. If Don is not interested in working in the plumbing department, he should seek employment elsewhere. No customer should receive such poor treatment at Lowe's home improvement store or any other establishment.

DO NOT BUY FROM LOWE'S…they do not stand by their products. I purchased a generator from them and it DID NOT work straight out of the box. They tell me to contact the manufacturer but they are no help…so I am stuck with a $1000.00 scrap metal piece of junk in my garage. LOWE'S DOES NOT STAND BY THE PRODUCTS THEY SELL!!

Just wanted to say that Lowe’s return policy is absolutely horrible. I will never shop there again, customer service is also terrible. Bought some GFI’s, One out of three was defective. The lady at the counter couldn’t do a return without a receipt because I paid cash and told me, "Well at least it was only one that was broken."

Purchased an $1062.98 washer that was scheduled to be delivered on July 9th. We have a family of 6. Told them we need this asap however they just didn't care and failed to deliver to us as promised. They changed the delivery date to July 11th. Again did not deliver. Now have rescheduled again for the 13th. We reached out telling them this is ridiculous and told them we demand a full refund because we cannot wait/suffer any longer. Lowe's then DENIED us our refund having no grounds to do so and we STILL have NOT received our washer machine. This has really placed my family in a tough situation. We will never ever ever go thru Lowes again for ANYTHING especially appliances. We are extremely upset and frustrated about the whole thing. Thanks for nothing.

Order product that has had the scheduled delivery date change twice. So far over 2 weeks late. Will not order delivery with Lowe's again. Home Depot is much more reliable and will order from them again.

We purchased a Bosch 800 series dishwasher from Lowe's on 6/23/24, which cost close to 1800 because we added a 5-year protection plan and installation cost. Lowe's website was confusing, so while I thought I originally paid for the installation, turned out I didn't, and I only found out after it was delivered. So, on 6/24, I had to go into a local Lowe's store to pay for the installation. It took a few days before anyone could come install it, which was 7/2. AFTER JUST THREE DAYS OF NORMAL USE, it could not even be powered on. We called Lowe's and Bosch, and was told we had to go through Bosch's warranty. So we had to wait until 7/10 before a technician came and gave us the official diagnosis that THE PRODUCT HAS A DEFECTIVE CIRCUT BOARD.

I purchased a new LG washing machine. The machine seems fine. Its the delivery I am upset about. The delivery person was great. This is where I take issue with Lowes. The delivery got delayed until after 9pm last night. I tracked the truck all day and saw I was number 14 on the stop. As I tracked it I saw it seemed to take a long time at each stop. This was concerning and I was getting annoyed. Finally, a little after 9pm a huge box truck from Lowes backs down my drive. One person steps out. One average size guy. He opens the back of the box truck and its full of old returned appliances. Freezers, Dishwasher, Dryers, you get the point. I helped him get our new washer into the house. Lowes. You should be ashamed of yourselves. Sending one guy to carry heavy appliances up and down steps all day and evening. One guy. I truly feel bad for that guy.

This is our 2nd time using Lowe's for flooring for our home and for the second time we are thrilled with the work the Lowe's team did. They were on-time, worked tirelessly and paid attention to every detail.

I purchased a Whirlpool dishwasher 2 years ago with a service plan. The dishwasher just stopped working the other day and I had to reach out to them for service. Calling Lowe's and getting a live person was a nightmare, then Lowe's uses a service company where all the techs don't speak english which makes the issue even worse. He was unable to communicate with me to explain the problem. I will never purchase another product from Lowe's with another service plan.

The self pay cashier seems to be very disrespectful and very impatient. I was at a machine checking out and witnessed a cashier named Dorene getting very disrespectful with another team member because they were doing their job by doing what seems like putting expensive item up front for a customer. Not even 5 minutes have passed and she was being so rude to the team members.

My parents just ordered a new fridge a couple days ago at Lowe's in my area. Twice they got refused service of installing the appliance due to the fact that they smelled cat urine. Way to go Lowe's for having good employees to do their job. Little do you guys know you guys just started a fight within my family? Thank you for your service.

ABSOLUTELY THE WORST CUSTOMER SERVICE!! Placed online order. Only needed items that cost $5 so added items to reach the free shipping threshold. Order went through and my card charged. The next day I get notified that they, Lowe’s, modified my order due to an item being out of stock. Again, my card was charged the adjusted amount which NOW INCLUDED SHIPPING CHARGES due to the order no longer meeting the threshold. I called and spoke with 3 representatives, one on whom was a supervisor. They did absolutely nothing but wasted more of my time. They did not refund the shipping charges due to their cancellation of part of my order. I asked if I could cancel order and make a new one which again met the free shipping threshold? They said no citing my modified order had already been processed.

I must say I am HIGHLY upset right now with Lowes!!!! Come home today, 7/5, to find out our upright freezer has gone bad. We went to lowes right away to buy a new one, only to be told we cant have it delivered until next Friday, 7/12. We work all week and they won't allow us to specify a time in which we would be home from work on Monday, so therefore, no one is going to be home until Friday. Now, you guys deliver up until 8 at night, I don't understand why you couldn't have just put it in your little notes to make us the last delivery of the day?!?! I am going to lose to much food and meat & I would like to know who is going to Reimburse us for all the food wasted???? I am so disgusted with you right now!!!!

Don't buy building materials or anything else for that matter at Lowes. Especially if you're building. I had an item that I needed to return. I was informed that if the item is bought on anything except for a Lowe's credit card, you only have 90 days to return the item for a refund. If you buy the item with a lowes credit card, you have a year to return the item. I have a lowes credit card, but I pay off the balance every month. For small purchases, I just use my debit card. So how are they going to put money back on a card that's paid off? What if you paid for cash?

We are remodeling and went to Lowe’s for countertops. NO person in the store could help. When I found people, they said they don’t handle that and left. Finally found a flooring person who sold me a measure to get started. Paid and was told they would call to schedule a time. Never did. Trying to contact a person to help me has so far taken me an hour and nothing. If they do not sell countertops, they need to take away all displays. Never have been to a store that can’t sell you their products. They are just sitting there as a big display but must only do online sales.

One of the worst experiences; ordered about $300 worth of tools/supplies for same day delivery. Placed order well before cutoff time. Get text message order received. Get another message ready for delivery. Waited for delivery confirmation. Did not receive. Went online to see what was going on, scheduled delivery for the next day. Well, there was not going to be anyone home the following day, hence why I needed same day delivery, that I paid extra for. No explanation as to why. So, I had to go through pulling teeth to just cancel the order. If I wanted it next day or after I would have gone to the store myself. Will have to take business elsewhere.

Lowe's is fine for small stuff but so is a local hardware store but for expensive jobs avoid them completely b/c if an error is made no manager or customer service will not be helpful and are very rude.

Will not buy from Lowe’s again. They, Lowe’s, had deal, you buy a front door for about $150 or so and installation is free. Just put down $35 which will be refunded after installation. According to Lowe’s the installation will be about $100-150. OK, I agreed to have someone come by and give me an estimate for installation. Days later a nice young man came by and looked at the front door, made a few notes and told me that the installation would be $350. I decided that was too much more than the $100-150 that was offered at the in-store advertisement. I declined. I went back to the Lowe’s store and requested my $35 back. The department manager said, the deal was only to get my refund when I purchased the door and installation. The way I see it, I paid Lowe’s $35 and got nothing for it. Lowe’s blows.

Do not buy a gas stove and have it delivered by them, the people who deliver don't know how to hook them up, had to have another company come out and hook it up, the company that came out had it connected correctly and was gone 15 minutes later, he said he just left another house that had the same issue, Lowe's needs to hire people that know how to do the job correctly.

I went into my McMinnville, TN Lowe’s for a new entry door knob. I asked a young man at the return desk for assistance and told me ok. Where I was waiting I could see him. Watched several employees walking around him for 10 minutes and no one came to help. I told him “That’s ok, I’ll take my business to Ace” and I’ll continue to go there from now on! Before I got out the exit door, I got offered help. Not Now that I’ve been waiting for so long. I’m definitely not a happy customer. I would leave -5 stars if I could. This isn’t the first time this has happened to me or others.

On May 3 2023 I signed a contract for a fence installation. The contract said the fence would be installed by July 17 2023. As July came around, I began calling Lowe's customer service to see when the fence would be installed. Nobody could give me direct answers. I would be given a date and then no scheduling happened. This process repeated over and over. Then I was told that my fence would be delayed because someone forgot to order certain material for the fence. Long story short, contract was signed in May, fence was not completed until August 2023. Now if you go to cancel this (due to them being out of contract) you are told that you will lose 20% of the money you put down. So after 4 months of waiting, I ask for a discount. They gave me $100 back (what a joke). The contractors that did the fence gave us a broken handle on the fence, and said they would be back the next day to fix it. They never came back.

Purchased a shed from them, they farm out the work to a completely unethical business who did not honor their commitment to address large issue. Lowe's customer service will not help you and expect you to resolve issues with their subcontractors. The absolute worst customer service and will never buy anything from Lowe's ever again.

I ordered 20 gallons of paint online. I could not select the color online that we wanted so I ordered the 4 5 gallon buckets to ensure we the paint was available because we had issues finding 20 gallons at other stores. When we went to pick up the paint and notified the employee that we needed to have several of the buckets tinted, we were forced to cancel the order because the manager and representative could not figure out how to add color to paint after it was purchased. (This is something that I have done at Home Depot many times for clients once they pick their color after I ordered the paint).

Buyer beware! This is strictly a Lowe’s customer service review, not a product review. I purchased a suite of kitchen appliances. The double oven arrived with one of the doors canted so it appears slightly crooked. We paid to have our old oven removed so we decided to keep the damaged oven & call for a replacement so that we wouldn’t be without an oven. The replacement arrived 10 days later and had multiple dents so we rejected the delivery based on the recommendation of the delivery driver & the warehouse customer service agent on the phone at time of delivery.

Went to buy a refrigerator and they had it off where if you opened up a low credit card you received 20% off up to $100.. To determine some conditions, my refrigerator should’ve been an additional 20% off. Applied for the card, was accepted and received the discount code for the 20% off, went to apply it and it would not let me use it on that refrigerator. It would not explain why.. I think the 20% off if you apply for a credit card is a scam just to get you to apply for a credit card so my credit rating takes a hit and I don’t get the discount. Never shop Lowe’s again

Lowe's Hardware Associate tried to sell a Badly damaged DeWalt Drill box. Insisted on selling it and then regretfully got another drill. Then he said, "Well you have to pay for it now before shopping." Apparently, it's the store policy to walk caged locked items up to be held for customer. I went ahead and made the purchase. I've spent hundreds and thousands of dollars with Lowe's and never been treated so poorly. The lines are long lately they have been short-staffed. The self-checkout is a nightmare. The bathrooms are mostly dirty.

Would not recommend using Lowes and definitely not use lowes credit, because you have the best credit in the world, but if you have their credit and don't use it for a little while, they will close your account for no reason which cause your credit to take a hit

I had a wonderful experience. Sarah in lawn and garden was extremely helpful and went out of way to help me get the product I wanted. I would recommend everyone to go see her. I was also helped by John in lawn and garden. He Was a huge help showing me how to use the lawnmower.

Updated on 06/27/2024: I have been trying to get answers on my "in stock flooring". I was told last week, they had 1 box to get at State College store. A manager was getting it Monday or Tuesday. He never did get it till Wed. I was told someone would call me on the 27th. No one ever did. I am given excuse after excuse. Not only did it take 3 days to put my order in. But now we are 10 days in. Nobody communicates at all. They have poor management at Lewistown PA. Store. And whoever it is that I message through Facebook. Just feeds you a line of crap. I have been called a moron by their installation support team. When I called the very first time to find out what is going on. There is a 200.00 discrepancy in my contract paperwork and paperwork they emailed my husband. I was supposed to get a call in regards to that. Never did.

I purchased a Kobalt ratchet screw driver set and says hassle free lifetime warranty. That's a joke. I have went into the store and didn’t get anywhere because I didn’t have the receipt. I contacted kobalt themselves and all they do is give you a reference number and tell you to go to the store again. Just to not let me return it again! I don't live close to the store and it’s definitely not hassle free and cost more in gas than the took. Side note I learned not to buy kobalt and learned to shop at Home depot now.

If you want to see what ZERO customer service looks like - shop at Lowe's Westminster. They literally are not even bad - just NONE. *****CAUTION**** - Do not buy anything that has to be installed, has motors or things that can break, don't ask any questions of associates, don't go here if you need help loading anything, etc...

Have to keep in mind they sub contract work. after carpet install notified installers, wanted to keep surplus of new carpet and old, contractors took all items back even took metal strip out of my garage. called Lowes and local police, made report, company contacted me to return all items which they did minus padding that originally was told needed to complete work, lowes only concern is work was done, does not care. had to wait 2 days to get items back and not keeping contractor accountable for actions. wanted to save money and quick installation, never thought I would have gone thru so much. next time Home Depot. Lowes lost a customer

Here’s a one-star review you could use: I am extremely disappointed with Lowe’s customer service and their extended protection plan. I purchased a washing machine with the extended warranty, expecting peace of mind if anything went wrong. When the machine broke down on Thursday, I promptly reported it to Lowe’s. They assigned a repair company that never scheduled the repair. Upon researching this company, I discovered numerous complaints on the BBB about their unprofessional conduct, including taking money without performing repairs and failing to show up for appointments.

I am boycotting Lowe's due to their policy change of not allowing product returns with no receipts for store credit. I will encourage my Family, Friends and acquaintances to do the same until Lowe's revises this policy. I understand that Lowe's made this policy due to the risk of the dishonest people stealing products and returning them for cash but for those of us that are honest this is not acceptable.

I am writing to express my profound dissatisfaction with the kitchen installation service provided by Lowe's, which has been an ongoing nightmare for over a year now. We embarked on what should have been an exciting kitchen renovation project, investing thousands, only to be met with incompetence, rudeness, and a complete lack of resolution from Lowe's. From the outset, Lowe's insisted that we use their installer, which turned out to be a disastrous decision. The installer clearly lacked the necessary skills and professionalism for such a significant project, leaving us with a kitchen that not only looks unsightly but also unusable now for more than a year.

Horrible company and service. Do not shop here, go to Home Cheapo or better yet a local mom-and-pop store. They value you as a customer. Why I gave this place a chance for all these years when they are terrible. Do not fall for their scams.

Came into Lowe's Davie store on St Rd 84 tonight #3315, to exchange paint. Waited 15 min. to return with NO ONE in line & only 1 store rep doing a complicated return on a custom order. Had to ask 3 times if someone could help me! Then waited 10 min for paint lady Lynda to come mix 1 gal of paint. NO ONE else in whole store can mix paint!! Store Manager Alexandro was unavailable & not to be found. SUPER POOR customer service. Going to Home Depot from now on!!!! I don't mind waiting in line with others but when there is no one to help you, and no one is cross trained, get a NEW Manager!

Bought a Craftsman grass trimmer with 3 year manufacturer warranty and Lowe’s protection plan. It stop working 45 days ago. Took it to Lowe’s in Greeley Co. Went, checked up on it, was told it could take months. What good is a warranty I if it could take months?

The past 2 times I have been to Lowe's terrible disappointment. Have spent $1200 in the past week. Called to make a complaint on service and was told would get a call in the next 24 hours. Has been 3 days and nothing.... And today terrible service as well.

Delivery guy refused to take our old washer after I paid for it to be hauled off. Said he couldn’t take it with water in it. My wife drained 4 oz of water out and pleaded with him. He finally agreed, but I WILL NOT BUY FROM LOWE'S AGAIN.

If I could I would give NO STARs. I bought a brand new Craftsman Riding lawnmower, the blade doesn't engage so called. They told me that they were going to replace with a new one that they assembling it last weekend that they would call me but they never did so called back on Tuesday. They said they would assemble a new one and deliver it today, well they came to get the one I have, well they didn't have my replacement so I didn't give him the one I have not until I get the new one. So called the store. They said they didn't have any more at their store, well where is the one they were assembling all week???? This was the first time I shopped and bought something from Lowe's, I can tell you this. I will NEVER shop there again. Very upset and really P'd off.

I purchased a 2 flush valve toilet from Lowes, their brand, back in the fall. One of the valves was broken so I contacted them to get a replacement. It's now June and they still don't have a solution as how to fix it. They offered to replace the toilet, which would mean I would have to pay again for someone to take away the old one and install the new one (They said they wouldn't cover this). They told me today I would have to contact the manufacturer because it was now out of warranty. I suggested they give me a discount. I was on hold for over an hour while the CSR tried to get someone to approve this, which never happened. I am waiting yet again for a return call. STAY AWAY FROM LOWE'S. THEY HAVE GONE FROM BAD TO WORSE WITH THEIR CUSTOMER SERVICE AND QUALITY OF PRODUCTS. I have given them chance after chance only to get burned.

Carla from Lowe's customer service reached out to us to assist. Was able to assure us, resolve all of our concerns, assist with primary concern related to first fridge. She was wonderful.

I needed a refrigerator so I used my credit card points to buy Lowe’s gift cards. I ordered a refrigerator and had the set delivery. They checked with me twice the day before making sure my delivery day and time looked good. Yes. The day of the delivery, my husband and I moved furniture out of the way and cleaned out our old refrigerator and took it out of the house. As we were waiting in the delivery window, I checked on the order and they said it had been canceled. When I called to see if they could do a similar refrigerator substitution, they said no. There was nothing they could do.

Ordered an apartment packing kit because it said they could deliver it next day and we only have a week to be out of the apartment; it cost me $137. Next day rolls around and I get an updated delivery notice that it will be delivered Monday which sucks because we lose the weekend to pack but it is what it is. Monday comes and I get another notice that it's been delayed (this time with NO estimated delivery date). I try to use chat feature (can't call since it's past their phone operational times) to cancel and refund since we needed it like yesterday and I don't have time to wait for an undated delivery. It connects fine until I mention the refund and then I get "disconnected", this happens twice!

Bought a fridge at Lowe's on Saturday 4:25pm, the sales representative told me it could not be delivered until Monday because the warehouse would get the delivery schedule on Sunday which is 24 hours before being delivered. They scheduled me for Monday between 12pm to 4:30pm. I went to do my grocery shopping on Monday morning and bought $130 worth of stuff and came home and waited. At 1:50pm I got a call that they will bring the fridge in 30 minutes. They arrived and when they unpacked the fridge there was a damage in the middle of the door, first the driver try to convince me to take it and they will give me a discount, if it was a scratch or scuff I could live with it, but not a damage in size that I could fit half apple in there!!!

Bought a washer using Lowe's credit card because I was offered a discount for using it. Was told by the rep, that I would receive full refund if not satisfied. I immediately paid it off at checkout. The washer was delivered on time. Wrong color, so return was arranged. Washer was picked up. When I requested refund status, I was notified, it was refunded to my Lowe's card. So the only way I can use the refund is by using the Lowe's card! They have my money that I can only use in their stores. I contacted customer service, was told that’s the way it is & there’s nothing I can do about it! I feel like I have been scammed! This should not even be legal! If this is Lowe's policy, it should have been fully explained at the time of purchase. I will never buy from them again!

I have been rebuilding my front porch on my home due to rotting wood. Lowe's #1925 has been my go to store in Cornelia Ga which is almost 14 miles away. Many times I have gone to the store purchasing items, sometimes duplicates, sometimes needing more, items not needed, too many, etc. My Lowe's card has been the primary source of purchasing items but sometimes I have forgotten my wallet so I paid in cash.

The visit started out with no carts to be had either in the store or out of the store. We were directed to the parking lot to "find your own cart". There were none. This occurred in both the garden area and the lumber/hardware area. The wait in line in the garden center, where only one of three checkout areas was staffed was 30 minutes and then the computer went down. The clerk was very distressed and tried hard but management did not send help. He directed us all to one of the check out areas in the front where the line was absurdly long. I counted all check out stands full and 8 customers in line. When I went to customer service to complain I asked for a manager. One was standing with another clerk at one register and no back up there as well with 5 more customers in line. The manager was very dismissive of my complaint and asked no questions. I will limit my shopping to Home Depot if possible from here on out.

I ordered a picnic table with free shipping. The tracking sucked so I could never tell when delivery was. Luckily I was outside when it showed up and watched delivery driver slam down the corner of the box so I checked it and sure enough it was damaged so I refused delivery. Now the crappy part- I called Lowe’s the next day since they never communicated to me and I asked for a refund. They first told me someone would call me then the next day they emailed to tell me that wasn’t correct that they would send a refund. I waited a few days and never received refund so I emailed again and he said it was on its way, still nothing so I emailed for a tracking number of it which they don’t have. Then lo and behold a new picnic was delivered without my request nor was I home.

Worst experience and false advertising when buying appliances. Ordered a washer on sale for memorial weekend. In person and online was given only a few days delivery, got moved to one week, then another week. Second week, two days before delivery got moved to July 5th? Called customer support for help, they stated vendor does not have product available and a new delivery date is not guaranteed? I asked them if I can pick up the washer, they said no because is not available? So I canceled the order. Why sell products that they don't have? Pretty sure I was going to get my new washer next year due to the holiday delivery orders. Never doing business with Lowe's again.

I had a small bathroom remodeled by Lowes with a final cost of $23,000. This included new tile on the floor and shower as well as two small cabinets. Additionally they installed a tap for the sink. The hot and cold lines were reversed, The water line inside the shower was not tightened properly and leaked inside the wall. I had to tear out the drywall and pay a plumber $1300 to repair the damage. Painting the room was done so poorly I had to have it repainted at my expense. The toilet, sink and countertop and hardware were not replaced. The job only took twice as long as quoted and was only finished when I threatened to take them to court. I will NEVER buy ANYTHING from Lowes again.