Lowe's Home Improvement Reviews

Worst fence installation project, very expensive. Over $6 thousand for poor quality wood, fence away from original line and sprinklers destroyed. Trikore Contractor that Lowe's hired refused to fix any issues and Lowe's did nothing about it either. Bad bad bad.

On Saturday August 10, 2024 I decided to leave my loyalty behind with Home Depot and give Lowe's a try. My main goal was not to spend the entire afternoon in choosing simple appliances and get what I want/needed; dishwasher and a washing machine (new). No open boxes. I was greeted by a nice young lady name Karema, wonderful and allowed me to make a decision with no rush. She got exactly what I needed and advised me my order will be delivered Monday August 12, 2024 between 8am and 12pm. Got my warranty as well for 5 years because I hate changes and will like to stick with one company.

Experienced a recent Lowe’s on-line purchase where product was on sale a week later. Called the number for price match and was told that they couldn’t apply another “discount” because I used my Lowe’s card and received 5% already. I could however return the item which would require pickup at my home and repurchase online for the sale price + the 5% for using my card. Thank you Lowe’s for honoring the price match and making it easy for your customers! Horrible business sense and ZERO help by the out of country customer support. Got a case number and was told someone would get back to me almost 2 weeks ago. No call, shocker!

If I could give 0 stars I would, absolutely the worst customer service I’ve ever experienced. I called ahead before going to the store about a “lifetime warranty” Craftsman product. I was told to bring the 279.00 tool along with my id and they would happily exchange it for me. I told them the exact tool, model number, everything over the phone as well as telling them I did not have a receipt. I was still advised to bring the tool with my id in for the swap. About 15 minutes later, I arrive at the Exeter location to do the swap and I am told that I need my receipt to do the exchange. I relayed that I spoke to someone about it already and they told me all I needed was my id, the mod got the person I spoke with and she told them that’s exactly what she told me to do. Then he told me that the item “craftsman” wasn’t under a lifetime warranty. And encouraged me to reach out to craftsman.

Purchased refrigerator and was damaged when delivered. Between scheduling a pick up and receiving a refund we are 30 days into this. Purchased the same refrigerator again and Lowe’s scheduled a delivery 2 days after and now receiving a phone call that they don't have and don’t know when they will be able to deliver. Not interested in a refund but to wanting us to a wait until they get the appliance so they can deliver. A date is yet to be determined.

I have attempted to order items through my local Lowes in Silverthorne which they show as in stock online when there are none in store Other stores have item but they will not get the other store(s) to send to them, leaving me to drive over 100 miles. After numerous conversations I observe: 1. Customer service is a joke. IF they bother to answer the phone after a dozen attempts, you are likely to get hung up on 3x (Yes that is what happened). 2. Finding an associate to help you is like a treasure hunt; you are looking for a rarity but may be hunting for years.

Updated on 08/29/2024: 08/29/2024, no installer arrived to complete the installation. I called the corporate office of BP-LLC and spoke with Molly (14:25-14:33). She placed me on hold for several minutes and later returned to the line. She told me the installer had issues with his auto insurance and the local office would contact me to schedule another installation appointment. At 14:33 hours, Brianna (BP-LLC) called me and told me the installer (Mario) had medical (carpal tunnel) issues and would not be able to complete the installation today (08/29). Another installation date was scheduled 09/05/2024.

They are poor about responding to calls. We purchased a hot water heater with a faulty valve. They diagnosed it over the phone as our fault water pressure. It was not our fault. So we paid installation and turned around and paid to have pressure release valve replaced. I canceled my Lowe's card. I will never go back.

To say we regret purchasing our new appliances from Lowe's is an understatement. First, our refrigerator was delivered with a huge dent in the back. We were told the delivery guys could connect the new gas range, the delivery guy told us he tried, but couldn't disconnect the gas line because it was glued, and to call a plumber. We called a plumber who charges us $125 to literally twist the line. The gas line wasn't glued. When I called Lowe's back to complain, I was told that gas line connections aren't offered in my area and the delivery guy shouldn't have even tried. (Meanwhile, it didn't say anything about that when ordering the appliances). The delivery guys took part back with them that we had paid for. And then our new washing machine started making a rattling sound.

Visited Lowe’s hardware in Sanford NC yesterday looking for a new dryer not knowing what type of dryer I wanted your assistant store manager Allison ** went above and beyond the call of duty to help me. She showed me my options and was very knowledgeable in explaining to me the differences in each dryer. Not really thinking I would find what I needed but, she was so good in helping me. I walked out very pleased with the order of my dryer. Customer service like she provided is far and few between this day and time.

I would not recommend shopping at Lowe’s for any major purchase. We ordered a cooktop on May 28 and waited four weeks for it to be delivered on June 27. We had to order the cooktop early so the kitchen cabinets could be properly designed and the countertop could be properly prepared (openings cut) to accept the cooktop as each model has specific dimensions. We had the cooktop installed and a licensed electrician connect the electric. The cooktop began to get warm and then shut off and would not work at all.

I was going to sign up but you make it ridiculous to fill out the account information, then you want to send me a text to confirm. Well, I'll stay with Home Depot which I do both residential and commercial business. They are ALSO better priced. You should look at your ratings 1.7+ - well not so good and no wonder!!

12 August 2024. New KitchenAid dishwasher was installed. Informed that they were finished with their portion of the service and left. They had no idea who I should call to request a replacement and had the audacity to ask for a 10 rating for installation. Home Solutions handled the installation. Waiting for Lowe's to provide a replacement.

I have been a loyal Lowe’s customer for years, but my recent experience at the San Antonio location on W Loop 1604 N has left me utterly disappointed and frustrated. This was, without a doubt, the worst shopping experience I’ve ever had. I recently purchased a 20V Axial Blower/Trimmer Combo Kit from this location. I was excited to use my new equipment, but when I opened the box at home, I found a broken, used Ryobi weed whacker instead of the brand-new product I paid for. It was clear that someone had scammed the store by returning this damaged item, and somehow, it ended up being restocked and sold to me without any inspection.

Do yourself a favor and don't patronize the Lowe's Kitchen Design store in Leander, Texas. For over one year the team at the Lowe's Kitchen Design studio screwed up time after time. Custom-made cabinets arrived in the wrong dimensions, delaying the project for months, the spice drawer was not the one we custom ordered and the glass panels for the kitchen cabinet doors were not what we ordered.

Bought a Media Freezer, it was delivered and installed. I have two temperature monitoring systems which both read temperatures from -2 to 30+ at least 3 times a day. Alarms go off every time. It's less than 2 weeks old. I notified Lowe's, they said they would send someone out to fix or get replaced. I Set up a time to be home (I work and they come during day and give an 8 hour window). He came, said it was not working and will be replaced.

Buyer beware. Lowe's staff, mill department employees up to management, are not qualified to complete orders through their red vest system to order products. Purchased 4 doors from Lowe's in April 2023. Two doors arrived and were installed by a private contractor without problem. One door had to be reordered due to errors and was installed a few months later. 15 months from initial order, final door still not correct. After 5 attempts Lowe's has been unable to order the correct door and complete this order. (1. garage door ordered like others with 6 windows, 2. arrived damaged, 3. interior and exterior colors reversed, 4. interior/exterior color incorrect and size error, 5. wrong size.)

Lowe’s installation services for my flooring was an absolute disaster. I have uneven tiles, missing grout, two colors of grout. They destroyed my furniture and they want to send the same installer out to do the repairs. I don’t want repairs. I want the floor done right the first time. I paid $12,000 for installation. I feel so sick they won’t help me at all. It’s the worst company I’ve ever dealt with and I’m 60 years old.

Stefan at Clearwater Lowe’s helped me figure out how to fix an issue I needed help with. Didn’t treat me like a dumb woman! I appreciated his knowledge and patience. He showed me how to put together & how to use a tool.

Tile job disaster. Ripped up twice only because I saw how horrible the job was. Otherwise they pass it off to many as professional work. 6 months later had to switch to laminate because installers were incompetent and could not lay tile. Trashed my house with dust and damage. Lowe's is not on your side. Once they take your money you are on your own with the installers.

Lowe’s charged me twice when I purchased a washing machine and has not refunded my money. I tried working with the local store and was told to come back. I was told they don’t know how to return my money. Filing official complaint with their corporate office. Wish me luck!

I am thoroughly appalled by the customer service and handling of my issue with Lowe’s. Over the past year, we have been unknowingly accruing interest on a purchase due to a significant error with their credit card payments. We have been diligently paying $90 per month, specifically to pay off a lawn mower that is on a promotional plan to ensure we avoid interest charges. However, we also made a one time full payment for a dishwasher purchase (not on a promotional plan) last year, which was incorrectly applied to the lawn mower’s balance due to Lowe’s internal policies on "special allocation requests."

AVOID WACO, TX LOWE'S.. Waited 9am to 9pm for materials, never came. We all make mistakes but Mgr Nicole next morning could not be bothered by trying to resolve. Not getting my money anymore. NO LEADERSHIP.

Purchased a refrigerator freezer on Sunday and during the purchase process the delivery date was set for Wednesday. That was the earliest available so OK, just have to live out of coolers for three more days. Took Wednesday off work to receive the new refrigerator. They never gave me a time but said they would call. Got to be about 3 pm and I never heard from Lowes so I called the delivery number. Discovered my delivery was not for another week. Gotta be kidding me? Went back to Lowes, canceled the purchase, went to local appliance dealer, bought what l needed and got it delivered in 2 days. If you buy from Lowes, if you don't ask the right questions, you get screwed. Instead of asking day of the week for delivery, better ask date of delivery. Better make sure you know the year of delivery too. So incredibly frustrating.

I bought a mini split unit and it was perfect. Exactly what I needed. Works phenomenal! It was fast delivery. Easy installation. It was also already charged with free-on! 10 out of 10 recommend. Great.

First of all the first night I went into the store no one was around so I left. The next night I had to find and ask for help. I told the salesperson that I needed it delivered after six and he said no problem. They delivered it the next morning after me repeatedly texting and calling them back and telling them no one was home. They couldn’t get my refrigerator delivered as promised. I canceled the order, when speaking with the store manager he seemed unconcerned and offered no explanation nor an apology. That was a big purchase for me but I guess my business meant nothing as the store doesn’t care whether they sell something or not.

An appointment was set up for a flooring specialist come to my home between 8-12, then they changed it to 12-2. I received a call at 1:40 to be told running late at least another 1 1/2 to 1 3/4 Longer. This appointment was made over a week ago. I then called the Lowe’s in Tarpon Spring, FL to speak with a manager. Explained getting flooring for whole house 1850 square feet and was told would check to make sure they would be there within a hour and 45 minutes, advised I canceled by this time. At that point he said fine and hung up. My husband is a loyal customer and a veteran. Can’t believe that he lost a long time customer and approximately a $10-15 thousand job. Was also looking for to get a total kitchen remodel once floors were installed. Guess that manager gets paid with or without customers, he couldn’t care less about satisfaction of a customer Home Depot will be getting my business!!!!

I would like to share a very poor customer service experience I had at your store located on Elmsley Dr. in Greensboro, NC. I was returning an extra gutter elbow that I didn't need to complete the job (Item # 845005). The customer service person could not find my purchase in the system and I explained that my CC had been compromised and that it was probably on the old card that I no longer have. The item was in perfect condition and the very same as the one on the shelf in the store. (I had to retrieve the same item from the gutter department because I could see that the bar code sticker was difficult to read, so I figured it was best to get an identical item so she could scan it. She was able to scan the item but again said they had to purchase a record and refused to accept the return. I left the gutter elbow with the customer service desk and explained I had no use for it.

I bought and had installed a dishwashing machine 2-3 years ago. They damaged my cabinets. Try to mount it and where they mounted it broke the wood because they barely got the screws in the wood. Then the washer has been leaking out the side where a mounting bolt wasn’t tight enough. It’s been leaking for some time and my floor is rotted because of it. The leak was under insulation and slow so it wasn’t noticeable. This leak is clearly not my fault but Lowe’s will do nothing for me.

Purchased a washer and Dryer July 7, 2024. Opted for Lowe's over HD since delivery was sooner, but same price. W and D arrived as promised on July 11, 2024. Both damage beyond use, I was asked if I wanted to keep them at a discount, you could not turn the dryer's drum, and the washer had the control dash damaged as well, both damage during loading with a fork lift. Crew took them back, they informed me that Lowe's was going to call later to plan a new delivery. Lowe's never call, I made contact on July 12, pm. The assured me a new delivery that next Monday July 15 and an Appeasement compensation for the inconvenience caused. But I had to wait for the order to be fulfilled.

We ordered and paid in full for storm doors ($3k) one month ago and every time we call no one can work the system to give us a status. Two weeks ago the Lowe's person told US to call Larson ourselves so they "did not have to call them and then call us." The doors were made and AT LOWE'S but apparently there is only one person named "Tony" who can look at the system! This is the second time we have tried to use Lowe's for a project and the second time we could not get our product after paying in full as they demanded! Do yourselves a favor - go to Home Depot ...They are awesome!

I worked with Nick from online orders and he was outstanding in finding my order which apparently no one else in Lowe’s, including customer service could not find. Apparently there is an issue with their night crew not processing received orders properly, but this is primarily only for the employee, not the store.

We are in the process of renovating our kitchen and living area. Lowe's kitchen specialist, Kelly ** was so helpful, and I would highly that you use Kelly for your design and purchases. He will do whatever it takes to make sure you are 100% satisfied! Our total purchase is close to $50k and we got 30% discount!

I left a quote in person to price and provide a delivery time 2 hours ago. I still waiting someone to reach me and I am 20 min on the line already to reach a prodesk. Let's try to work with home. In another Lowe's I am still waiting a response for the quote I sent 2 days ago.

Do not buy appliances from Lowe’s! They sell you warranties that they do not intend to provide. They use service company that never comes when they’re scheduled and will not do anything to help. They use Sears service center whose techs are rude. They will schedule day & time to come and then never show up. One of their techs doesn’t even have tools to do repairs but they schedule him to come anyway. Have had to use 6 vacation days thus far and they still haven’t shown up to do the repair. Lowe’s won’t help. I’ll never buy appliances from them again and suggest you don’t either because they do this for both deliveries and repairs.

Online ordering has suggested equipment that is not correct for items being ordered. Example: I ordered a Whirlpool, icemaker that was suggested through the autogenerated list of items that can be installed in the refrigerator I was purchasing/ordering at the same time. Turns out the icemaker was not the right one for the refrigerator. I am not a refrigerator expert and relied on the generation of correct info. I’m dissatisfied & disappointed with my overall experience of that order as I wound up having to return the ice maker on installation day because it could not be installed, reorder a correct one over the phone with local store manager then found out the ice maker would not be in for 2 weeks.

I ordered appliances from Lowe’s. I got a refrigerator and stove for a very good price. Since I made my purchase Lowe’s has done everything they said. They were right on time for delivery and was actually early. I’m very happy with the job that they have done. I originally went with HOME DEPOT. THE BIGGEST MISTAKE. I’m so glad I went with Lowe’s. Great job on the delivery and the following through.

Really had a horrible experience.. I ordered a washer dryer stack combo. First installer said he couldn't install due to a broken water valve and he pointed I hired a plumber and fixed what he pointed to it was the wrong valve. Turns out that if the installer had any repair experience they would have known how to turn the water off because the valve was not broken. They came to install my washer dryer four times and said they couldn't install it every time. The last time the plug was broken on the washer dryer I said, "Stick a fork in me. I'm done." I canceled the order and I'm getting my washer dryer through ABT and the only reason I went with Lowe's is because they had next day delivery 2 weeks later is when they gave me a washer with a broken plug. It was a nightmare and horrifying experience.

DO NOT BUY AN APPLIANCE FROM LOWE'S! The company they contract with for delivery is unreliable and has HORRIBLE customer service! We bought an expensive refrigerator from them instead of Home Depot ONLY because they said they could deliver on Sunday as opposed to later in the week when we were out of town. Our refrigerator died so we were desperate to move the food before we lost it all. They originally scheduled for between 9:30 am and 1:00 pm. That morning they notified us it would be 10:30 am - 2:30 pm. We left briefly and the driver called and said he would be there at 9:30. Apparently they can’t communicate with each other. We asked him to give us 15 minutes to get home and he never showed up. We called repeatedly until 11 am when we finally got a person who told us too bad they released the driver and can’t force him to come back and he refused. What???

In May of 2024, I purchase a John Deere riding mower from Lowes in West Chester, Ohio. At the time of purchase the salesperson stated there is a $300 rebate on the product, just go to the website, enter the info and receive a rebate. THE REBATE IS A SCAM. I entered the info as instructed, got a response back stating the purchase did not meet the qualifications for the rebate and to resubmit. Ok, I looked and it did meeting the qualifications, I resubmitted. Two weeks later, got the same notification back. They are just hoping you will go away and not have to pay the rebate. Went to the store, no help - other than to give me the Lowes customer service number. I call the number, message states to sent e-mail with all applicable information to Zendesk e-mail. I do that early July, still nothing. LOWE'S REBATE IS A SCAM, good luck.

DON’T ORDER ANYTHING ONLINE!!!! I made a large order as I’m making renovations. They not only put a hold on my account for the FULL AMOUNT, then as the shipments are occurring from the separate vendors they HOLD THOSE TOO UNTIL THEY SHIP! ONCE THEY SHIP THEY CHARGE YOU AGAIN!!!! I understand the hold will fall off but in the mean time, my renovation budget is decreased by all of these holds and all these transactions are being flagged as FRAUD due to the amount of transactions that have been processed. SO now due to all the transactions my account has been frozen and I now also need to wait for a new debit card. All customer service says is this is the process and there is “nothing I can do”! I can’t believe this is the process of a large outfit!

I ordered a custom door at the beginning of June 2024. Door will not be in the store until July 30th and then they have to contact me to install. The contractor installation company came out 3 minutes and did measurements and then left charging 1600 to install a standard front single door. No side lights involved. Nothing. Overpriced overcharged delayed service to take place. Worst customer service and support. Don’t ever use them!

I placed an order on 7/16/24 for a new refrigerator to be delivered to our business. I was assured it would be delivered within 24 hours, and it would be delivered after we open between the hours of 10AM and 2PM. On 7/17/24 the following day, I received a call stating their delivery truck had broken down and they would not be able to deliver until the next day, 7/18/24. I asked the dispatcher, Dani, to please confirm it would be the same time window of 10AM to 2PM for delivery on 7/18/24 which she confirmed.

On 7/5/24 Lowe's installed a washing machine in a rental apt we own. It was installed incorrectly and when used water ran throughout the apt damaging the floors throughout. I have been calling for the past 2 weeks and as of today still do not have a call back from Lowe's or their 3rd party vendors (Sedgwick or RXO) nor do we have a claim number. The worst customer service I have experienced in a very long time. We have videos in addition to the pics provided in this review.

I ordered a dining set through Lowe’s earlier this year. The delivery date was “rescheduled” or “extended” multiple times. I would receive a text message day of delivery about a delivery window. I took time away from work to be available for this delivery and every time it never showed up. After numerous calls with 2 Lowe’s locations and customer service, it turns out to be a fake company working through Lowe’s. After waiting for this table for a month and a half (even though originally delivery date was a week after order placed) the Lowe’s appeasement center recommended cancelling the order and promised me either a discount or credit due to my work loss, order never arriving etc…. They promised they would contact me within 2 weeks of a new table being ordered and I never heard from them.

The picture I am attaching is real and it is viewed at Lowe's but it really speaks boldly about how their policy(s) actually don't give the loyal customers any credit at all. The statement says, we think the customer is stupid and will pay $10 for 2, separate, identical products so, let's catch them, if they don't see the 2 for $6...then we can spit in their face AND pickup $4 more for their loyalty reward...to Lowe's!!!

So my landlord through long delays finally brought me a new dishwasher. They went through Lowe's and they paid for delivery, haul away and installation. Well that dishwasher has been just sitting in the kitchen uninstalled and the old one is still hooked up. I see Lowe's has a ton of bad 1star reviews and I see why. I think it's time to report them to The Consumer Affairs people and the Federal Trades Commission as well as the Better Business Bureau. Y'all need to get your asses over here and put my dishwasher in.

I recently had an absolutely horrible experience purchasing a laundry center from Lowe's, and I feel compelled to share my ordeal so that others can avoid similar frustration.

Bought extended warranty on profile dishwasher. Dishwasher malfunctioned on July 1. Still not fixed. They use Sears Appliance. No other company. We had 2 appointments, no show and one appointment changed. They haven’t scheduled another appointment as of today July 16. It still isn’t repaired. Obviously, we are out 189.00 for the warranty. Do NOT BUY THEIR WARRANTIES. I spent 2 hours on the phone yesterday and got nowhere with them. (That is not an exaggeration). The dishwasher is a profile Ge that is 1 1/2 years old.

I made an online purchase. I realized that the wrong address was put in for delivery. I used Lowe's chat line. The wrong item was canceled by the line. I called customer service to straighten it out and was advised that the original item could not be canceled, since it was past the 30-minute "timeline". This "timeline" is not posted. Managment!!! This is a disgrace. Change your policy. Looks like "Home Depot" for now on.

This was by far the worst experience I’ve ever had with a home improvement project. Nobody knows nothing every time I would call Lowe’s. I never got answers to my questions. The only time I heard from them is when I called them. I had to just cancel my order. I’m so disappointed by the service. I would never shop there again.

Date of Purchase: June 2, 2024. Items Purchased: Refrigerator, Dishwasher, Range Hood. Protection Plan: Purchased for Refrigerator and Dishwasher, totaling $269.94. Experience Overview: My recent experience with Lowe's has been deeply disappointing and frustrating. On June 2, 2024, I purchased a refrigerator, dishwasher, and range hood from Lowe's, including a protection plan based on the salesman's recommendation due to the significant investment in these items.

My husband and father-in-law visited the plumbing department twice today and received inadequate assistance from an employee named Don. Eventually, Don suggested they hire a plumber, which is unacceptable given the nature of the store. If Don is not interested in working in the plumbing department, he should seek employment elsewhere. No customer should receive such poor treatment at Lowe's home improvement store or any other establishment.

DO NOT BUY FROM LOWE'S…they do not stand by their products. I purchased a generator from them and it DID NOT work straight out of the box. They tell me to contact the manufacturer but they are no help…so I am stuck with a $1000.00 scrap metal piece of junk in my garage. LOWE'S DOES NOT STAND BY THE PRODUCTS THEY SELL!!

Just wanted to say that Lowe’s return policy is absolutely horrible. I will never shop there again, customer service is also terrible. Bought some GFI’s, One out of three was defective. The lady at the counter couldn’t do a return without a receipt because I paid cash and told me, "Well at least it was only one that was broken."

Purchased an $1062.98 washer that was scheduled to be delivered on July 9th. We have a family of 6. Told them we need this asap however they just didn't care and failed to deliver to us as promised. They changed the delivery date to July 11th. Again did not deliver. Now have rescheduled again for the 13th. We reached out telling them this is ridiculous and told them we demand a full refund because we cannot wait/suffer any longer. Lowe's then DENIED us our refund having no grounds to do so and we STILL have NOT received our washer machine. This has really placed my family in a tough situation. We will never ever ever go thru Lowes again for ANYTHING especially appliances. We are extremely upset and frustrated about the whole thing. Thanks for nothing.

Order product that has had the scheduled delivery date change twice. So far over 2 weeks late. Will not order delivery with Lowe's again. Home Depot is much more reliable and will order from them again.

We purchased a Bosch 800 series dishwasher from Lowe's on 6/23/24, which cost close to 1800 because we added a 5-year protection plan and installation cost. Lowe's website was confusing, so while I thought I originally paid for the installation, turned out I didn't, and I only found out after it was delivered. So, on 6/24, I had to go into a local Lowe's store to pay for the installation. It took a few days before anyone could come install it, which was 7/2. AFTER JUST THREE DAYS OF NORMAL USE, it could not even be powered on. We called Lowe's and Bosch, and was told we had to go through Bosch's warranty. So we had to wait until 7/10 before a technician came and gave us the official diagnosis that THE PRODUCT HAS A DEFECTIVE CIRCUT BOARD.

I purchased a new LG washing machine. The machine seems fine. Its the delivery I am upset about. The delivery person was great. This is where I take issue with Lowes. The delivery got delayed until after 9pm last night. I tracked the truck all day and saw I was number 14 on the stop. As I tracked it I saw it seemed to take a long time at each stop. This was concerning and I was getting annoyed. Finally, a little after 9pm a huge box truck from Lowes backs down my drive. One person steps out. One average size guy. He opens the back of the box truck and its full of old returned appliances. Freezers, Dishwasher, Dryers, you get the point. I helped him get our new washer into the house. Lowes. You should be ashamed of yourselves. Sending one guy to carry heavy appliances up and down steps all day and evening. One guy. I truly feel bad for that guy.

This is our 2nd time using Lowe's for flooring for our home and for the second time we are thrilled with the work the Lowe's team did. They were on-time, worked tirelessly and paid attention to every detail.

I purchased a Whirlpool dishwasher 2 years ago with a service plan. The dishwasher just stopped working the other day and I had to reach out to them for service. Calling Lowe's and getting a live person was a nightmare, then Lowe's uses a service company where all the techs don't speak english which makes the issue even worse. He was unable to communicate with me to explain the problem. I will never purchase another product from Lowe's with another service plan.

The self pay cashier seems to be very disrespectful and very impatient. I was at a machine checking out and witnessed a cashier named Dorene getting very disrespectful with another team member because they were doing their job by doing what seems like putting expensive item up front for a customer. Not even 5 minutes have passed and she was being so rude to the team members.

My parents just ordered a new fridge a couple days ago at Lowe's in my area. Twice they got refused service of installing the appliance due to the fact that they smelled cat urine. Way to go Lowe's for having good employees to do their job. Little do you guys know you guys just started a fight within my family? Thank you for your service.

ABSOLUTELY THE WORST CUSTOMER SERVICE!! Placed online order. Only needed items that cost $5 so added items to reach the free shipping threshold. Order went through and my card charged. The next day I get notified that they, Lowe’s, modified my order due to an item being out of stock. Again, my card was charged the adjusted amount which NOW INCLUDED SHIPPING CHARGES due to the order no longer meeting the threshold. I called and spoke with 3 representatives, one on whom was a supervisor. They did absolutely nothing but wasted more of my time. They did not refund the shipping charges due to their cancellation of part of my order. I asked if I could cancel order and make a new one which again met the free shipping threshold? They said no citing my modified order had already been processed.

I must say I am HIGHLY upset right now with Lowes!!!! Come home today, 7/5, to find out our upright freezer has gone bad. We went to lowes right away to buy a new one, only to be told we cant have it delivered until next Friday, 7/12. We work all week and they won't allow us to specify a time in which we would be home from work on Monday, so therefore, no one is going to be home until Friday. Now, you guys deliver up until 8 at night, I don't understand why you couldn't have just put it in your little notes to make us the last delivery of the day?!?! I am going to lose to much food and meat & I would like to know who is going to Reimburse us for all the food wasted???? I am so disgusted with you right now!!!!

Don't buy building materials or anything else for that matter at Lowes. Especially if you're building. I had an item that I needed to return. I was informed that if the item is bought on anything except for a Lowe's credit card, you only have 90 days to return the item for a refund. If you buy the item with a lowes credit card, you have a year to return the item. I have a lowes credit card, but I pay off the balance every month. For small purchases, I just use my debit card. So how are they going to put money back on a card that's paid off? What if you paid for cash?

We are remodeling and went to Lowe’s for countertops. NO person in the store could help. When I found people, they said they don’t handle that and left. Finally found a flooring person who sold me a measure to get started. Paid and was told they would call to schedule a time. Never did. Trying to contact a person to help me has so far taken me an hour and nothing. If they do not sell countertops, they need to take away all displays. Never have been to a store that can’t sell you their products. They are just sitting there as a big display but must only do online sales.

One of the worst experiences; ordered about $300 worth of tools/supplies for same day delivery. Placed order well before cutoff time. Get text message order received. Get another message ready for delivery. Waited for delivery confirmation. Did not receive. Went online to see what was going on, scheduled delivery for the next day. Well, there was not going to be anyone home the following day, hence why I needed same day delivery, that I paid extra for. No explanation as to why. So, I had to go through pulling teeth to just cancel the order. If I wanted it next day or after I would have gone to the store myself. Will have to take business elsewhere.

Lowe's is fine for small stuff but so is a local hardware store but for expensive jobs avoid them completely b/c if an error is made no manager or customer service will not be helpful and are very rude.

Will not buy from Lowe’s again. They, Lowe’s, had deal, you buy a front door for about $150 or so and installation is free. Just put down $35 which will be refunded after installation. According to Lowe’s the installation will be about $100-150. OK, I agreed to have someone come by and give me an estimate for installation. Days later a nice young man came by and looked at the front door, made a few notes and told me that the installation would be $350. I decided that was too much more than the $100-150 that was offered at the in-store advertisement. I declined. I went back to the Lowe’s store and requested my $35 back. The department manager said, the deal was only to get my refund when I purchased the door and installation. The way I see it, I paid Lowe’s $35 and got nothing for it. Lowe’s blows.

Do not buy a gas stove and have it delivered by them, the people who deliver don't know how to hook them up, had to have another company come out and hook it up, the company that came out had it connected correctly and was gone 15 minutes later, he said he just left another house that had the same issue, Lowe's needs to hire people that know how to do the job correctly.

I went into my McMinnville, TN Lowe’s for a new entry door knob. I asked a young man at the return desk for assistance and told me ok. Where I was waiting I could see him. Watched several employees walking around him for 10 minutes and no one came to help. I told him “That’s ok, I’ll take my business to Ace” and I’ll continue to go there from now on! Before I got out the exit door, I got offered help. Not Now that I’ve been waiting for so long. I’m definitely not a happy customer. I would leave -5 stars if I could. This isn’t the first time this has happened to me or others.

On May 3 2023 I signed a contract for a fence installation. The contract said the fence would be installed by July 17 2023. As July came around, I began calling Lowe's customer service to see when the fence would be installed. Nobody could give me direct answers. I would be given a date and then no scheduling happened. This process repeated over and over. Then I was told that my fence would be delayed because someone forgot to order certain material for the fence. Long story short, contract was signed in May, fence was not completed until August 2023. Now if you go to cancel this (due to them being out of contract) you are told that you will lose 20% of the money you put down. So after 4 months of waiting, I ask for a discount. They gave me $100 back (what a joke). The contractors that did the fence gave us a broken handle on the fence, and said they would be back the next day to fix it. They never came back.

Purchased a shed from them, they farm out the work to a completely unethical business who did not honor their commitment to address large issue. Lowe's customer service will not help you and expect you to resolve issues with their subcontractors. The absolute worst customer service and will never buy anything from Lowe's ever again.

I ordered 20 gallons of paint online. I could not select the color online that we wanted so I ordered the 4 5 gallon buckets to ensure we the paint was available because we had issues finding 20 gallons at other stores. When we went to pick up the paint and notified the employee that we needed to have several of the buckets tinted, we were forced to cancel the order because the manager and representative could not figure out how to add color to paint after it was purchased. (This is something that I have done at Home Depot many times for clients once they pick their color after I ordered the paint).

Buyer beware! This is strictly a Lowe’s customer service review, not a product review. I purchased a suite of kitchen appliances. The double oven arrived with one of the doors canted so it appears slightly crooked. We paid to have our old oven removed so we decided to keep the damaged oven & call for a replacement so that we wouldn’t be without an oven. The replacement arrived 10 days later and had multiple dents so we rejected the delivery based on the recommendation of the delivery driver & the warehouse customer service agent on the phone at time of delivery.

Went to buy a refrigerator and they had it off where if you opened up a low credit card you received 20% off up to $100.. To determine some conditions, my refrigerator should’ve been an additional 20% off. Applied for the card, was accepted and received the discount code for the 20% off, went to apply it and it would not let me use it on that refrigerator. It would not explain why.. I think the 20% off if you apply for a credit card is a scam just to get you to apply for a credit card so my credit rating takes a hit and I don’t get the discount. Never shop Lowe’s again

Lowe's Hardware Associate tried to sell a Badly damaged DeWalt Drill box. Insisted on selling it and then regretfully got another drill. Then he said, "Well you have to pay for it now before shopping." Apparently, it's the store policy to walk caged locked items up to be held for customer. I went ahead and made the purchase. I've spent hundreds and thousands of dollars with Lowe's and never been treated so poorly. The lines are long lately they have been short-staffed. The self-checkout is a nightmare. The bathrooms are mostly dirty.

Would not recommend using Lowes and definitely not use lowes credit, because you have the best credit in the world, but if you have their credit and don't use it for a little while, they will close your account for no reason which cause your credit to take a hit

I had a wonderful experience. Sarah in lawn and garden was extremely helpful and went out of way to help me get the product I wanted. I would recommend everyone to go see her. I was also helped by John in lawn and garden. He Was a huge help showing me how to use the lawnmower.

Updated on 06/27/2024: I have been trying to get answers on my "in stock flooring". I was told last week, they had 1 box to get at State College store. A manager was getting it Monday or Tuesday. He never did get it till Wed. I was told someone would call me on the 27th. No one ever did. I am given excuse after excuse. Not only did it take 3 days to put my order in. But now we are 10 days in. Nobody communicates at all. They have poor management at Lewistown PA. Store. And whoever it is that I message through Facebook. Just feeds you a line of crap. I have been called a moron by their installation support team. When I called the very first time to find out what is going on. There is a 200.00 discrepancy in my contract paperwork and paperwork they emailed my husband. I was supposed to get a call in regards to that. Never did.

I purchased a Kobalt ratchet screw driver set and says hassle free lifetime warranty. That's a joke. I have went into the store and didn’t get anywhere because I didn’t have the receipt. I contacted kobalt themselves and all they do is give you a reference number and tell you to go to the store again. Just to not let me return it again! I don't live close to the store and it’s definitely not hassle free and cost more in gas than the took. Side note I learned not to buy kobalt and learned to shop at Home depot now.

If you want to see what ZERO customer service looks like - shop at Lowe's Westminster. They literally are not even bad - just NONE. *****CAUTION**** - Do not buy anything that has to be installed, has motors or things that can break, don't ask any questions of associates, don't go here if you need help loading anything, etc...

Have to keep in mind they sub contract work. after carpet install notified installers, wanted to keep surplus of new carpet and old, contractors took all items back even took metal strip out of my garage. called Lowes and local police, made report, company contacted me to return all items which they did minus padding that originally was told needed to complete work, lowes only concern is work was done, does not care. had to wait 2 days to get items back and not keeping contractor accountable for actions. wanted to save money and quick installation, never thought I would have gone thru so much. next time Home Depot. Lowes lost a customer

Here’s a one-star review you could use: I am extremely disappointed with Lowe’s customer service and their extended protection plan. I purchased a washing machine with the extended warranty, expecting peace of mind if anything went wrong. When the machine broke down on Thursday, I promptly reported it to Lowe’s. They assigned a repair company that never scheduled the repair. Upon researching this company, I discovered numerous complaints on the BBB about their unprofessional conduct, including taking money without performing repairs and failing to show up for appointments.

I am boycotting Lowe's due to their policy change of not allowing product returns with no receipts for store credit. I will encourage my Family, Friends and acquaintances to do the same until Lowe's revises this policy. I understand that Lowe's made this policy due to the risk of the dishonest people stealing products and returning them for cash but for those of us that are honest this is not acceptable.

I am writing to express my profound dissatisfaction with the kitchen installation service provided by Lowe's, which has been an ongoing nightmare for over a year now. We embarked on what should have been an exciting kitchen renovation project, investing thousands, only to be met with incompetence, rudeness, and a complete lack of resolution from Lowe's. From the outset, Lowe's insisted that we use their installer, which turned out to be a disastrous decision. The installer clearly lacked the necessary skills and professionalism for such a significant project, leaving us with a kitchen that not only looks unsightly but also unusable now for more than a year.

Horrible company and service. Do not shop here, go to Home Cheapo or better yet a local mom-and-pop store. They value you as a customer. Why I gave this place a chance for all these years when they are terrible. Do not fall for their scams.

Came into Lowe's Davie store on St Rd 84 tonight #3315, to exchange paint. Waited 15 min. to return with NO ONE in line & only 1 store rep doing a complicated return on a custom order. Had to ask 3 times if someone could help me! Then waited 10 min for paint lady Lynda to come mix 1 gal of paint. NO ONE else in whole store can mix paint!! Store Manager Alexandro was unavailable & not to be found. SUPER POOR customer service. Going to Home Depot from now on!!!! I don't mind waiting in line with others but when there is no one to help you, and no one is cross trained, get a NEW Manager!

Bought a Craftsman grass trimmer with 3 year manufacturer warranty and Lowe’s protection plan. It stop working 45 days ago. Took it to Lowe’s in Greeley Co. Went, checked up on it, was told it could take months. What good is a warranty I if it could take months?

The past 2 times I have been to Lowe's terrible disappointment. Have spent $1200 in the past week. Called to make a complaint on service and was told would get a call in the next 24 hours. Has been 3 days and nothing.... And today terrible service as well.

Delivery guy refused to take our old washer after I paid for it to be hauled off. Said he couldn’t take it with water in it. My wife drained 4 oz of water out and pleaded with him. He finally agreed, but I WILL NOT BUY FROM LOWE'S AGAIN.

If I could I would give NO STARs. I bought a brand new Craftsman Riding lawnmower, the blade doesn't engage so called. They told me that they were going to replace with a new one that they assembling it last weekend that they would call me but they never did so called back on Tuesday. They said they would assemble a new one and deliver it today, well they came to get the one I have, well they didn't have my replacement so I didn't give him the one I have not until I get the new one. So called the store. They said they didn't have any more at their store, well where is the one they were assembling all week???? This was the first time I shopped and bought something from Lowe's, I can tell you this. I will NEVER shop there again. Very upset and really P'd off.

I purchased a 2 flush valve toilet from Lowes, their brand, back in the fall. One of the valves was broken so I contacted them to get a replacement. It's now June and they still don't have a solution as how to fix it. They offered to replace the toilet, which would mean I would have to pay again for someone to take away the old one and install the new one (They said they wouldn't cover this). They told me today I would have to contact the manufacturer because it was now out of warranty. I suggested they give me a discount. I was on hold for over an hour while the CSR tried to get someone to approve this, which never happened. I am waiting yet again for a return call. STAY AWAY FROM LOWE'S. THEY HAVE GONE FROM BAD TO WORSE WITH THEIR CUSTOMER SERVICE AND QUALITY OF PRODUCTS. I have given them chance after chance only to get burned.

Carla from Lowe's customer service reached out to us to assist. Was able to assure us, resolve all of our concerns, assist with primary concern related to first fridge. She was wonderful.

I needed a refrigerator so I used my credit card points to buy Lowe’s gift cards. I ordered a refrigerator and had the set delivery. They checked with me twice the day before making sure my delivery day and time looked good. Yes. The day of the delivery, my husband and I moved furniture out of the way and cleaned out our old refrigerator and took it out of the house. As we were waiting in the delivery window, I checked on the order and they said it had been canceled. When I called to see if they could do a similar refrigerator substitution, they said no. There was nothing they could do.

Ordered an apartment packing kit because it said they could deliver it next day and we only have a week to be out of the apartment; it cost me $137. Next day rolls around and I get an updated delivery notice that it will be delivered Monday which sucks because we lose the weekend to pack but it is what it is. Monday comes and I get another notice that it's been delayed (this time with NO estimated delivery date). I try to use chat feature (can't call since it's past their phone operational times) to cancel and refund since we needed it like yesterday and I don't have time to wait for an undated delivery. It connects fine until I mention the refund and then I get "disconnected", this happens twice!

Bought a fridge at Lowe's on Saturday 4:25pm, the sales representative told me it could not be delivered until Monday because the warehouse would get the delivery schedule on Sunday which is 24 hours before being delivered. They scheduled me for Monday between 12pm to 4:30pm. I went to do my grocery shopping on Monday morning and bought $130 worth of stuff and came home and waited. At 1:50pm I got a call that they will bring the fridge in 30 minutes. They arrived and when they unpacked the fridge there was a damage in the middle of the door, first the driver try to convince me to take it and they will give me a discount, if it was a scratch or scuff I could live with it, but not a damage in size that I could fit half apple in there!!!

Bought a washer using Lowe's credit card because I was offered a discount for using it. Was told by the rep, that I would receive full refund if not satisfied. I immediately paid it off at checkout. The washer was delivered on time. Wrong color, so return was arranged. Washer was picked up. When I requested refund status, I was notified, it was refunded to my Lowe's card. So the only way I can use the refund is by using the Lowe's card! They have my money that I can only use in their stores. I contacted customer service, was told that’s the way it is & there’s nothing I can do about it! I feel like I have been scammed! This should not even be legal! If this is Lowe's policy, it should have been fully explained at the time of purchase. I will never buy from them again!

I have been rebuilding my front porch on my home due to rotting wood. Lowe's #1925 has been my go to store in Cornelia Ga which is almost 14 miles away. Many times I have gone to the store purchasing items, sometimes duplicates, sometimes needing more, items not needed, too many, etc. My Lowe's card has been the primary source of purchasing items but sometimes I have forgotten my wallet so I paid in cash.

The visit started out with no carts to be had either in the store or out of the store. We were directed to the parking lot to "find your own cart". There were none. This occurred in both the garden area and the lumber/hardware area. The wait in line in the garden center, where only one of three checkout areas was staffed was 30 minutes and then the computer went down. The clerk was very distressed and tried hard but management did not send help. He directed us all to one of the check out areas in the front where the line was absurdly long. I counted all check out stands full and 8 customers in line. When I went to customer service to complain I asked for a manager. One was standing with another clerk at one register and no back up there as well with 5 more customers in line. The manager was very dismissive of my complaint and asked no questions. I will limit my shopping to Home Depot if possible from here on out.

I ordered a picnic table with free shipping. The tracking sucked so I could never tell when delivery was. Luckily I was outside when it showed up and watched delivery driver slam down the corner of the box so I checked it and sure enough it was damaged so I refused delivery. Now the crappy part- I called Lowe’s the next day since they never communicated to me and I asked for a refund. They first told me someone would call me then the next day they emailed to tell me that wasn’t correct that they would send a refund. I waited a few days and never received refund so I emailed again and he said it was on its way, still nothing so I emailed for a tracking number of it which they don’t have. Then lo and behold a new picnic was delivered without my request nor was I home.

Worst experience and false advertising when buying appliances. Ordered a washer on sale for memorial weekend. In person and online was given only a few days delivery, got moved to one week, then another week. Second week, two days before delivery got moved to July 5th? Called customer support for help, they stated vendor does not have product available and a new delivery date is not guaranteed? I asked them if I can pick up the washer, they said no because is not available? So I canceled the order. Why sell products that they don't have? Pretty sure I was going to get my new washer next year due to the holiday delivery orders. Never doing business with Lowe's again.

I had a small bathroom remodeled by Lowes with a final cost of $23,000. This included new tile on the floor and shower as well as two small cabinets. Additionally they installed a tap for the sink. The hot and cold lines were reversed, The water line inside the shower was not tightened properly and leaked inside the wall. I had to tear out the drywall and pay a plumber $1300 to repair the damage. Painting the room was done so poorly I had to have it repainted at my expense. The toilet, sink and countertop and hardware were not replaced. The job only took twice as long as quoted and was only finished when I threatened to take them to court. I will NEVER buy ANYTHING from Lowes again.

I have had an issue with Lowe's for over 1 1/2 months now. There is always something on why no one gets back with me. How do you sell a product that the manufacturer said it is non repairable. Talked to LG. They took 3 weeks to tell me it is Lowe's problem because they sold it when they shouldn't have. Then talked to Lowe's corporate. Took them 2 1/2 weeks to tell me it's at the store level since they did wrong. I'm still fighting to get stuff taken care of. But Lowe's puts it on the floor to be sold again. Now that I have MOLD and cabinets that need to be replaced due to their stupidity.

This is a review about Lowes, not the brands they carry. I used to think lowes had good customer service. But no more. I bought a refrigerator and dishwasher, and bought the 5-yr warranties. I'm supposed to receive 50% back from water filters (refrigerator) and rinseaid (dishwasher).. When I applied to get the rebate, it took months, and then when I went to spend it they said it gift card didn't have the right amount. Customer service doesn't care about the customers.

This company experiences so much theft that now the honest consumer is paying for it. I was a regional loss prevention manager for Sam’s Club. We always had a philosophy of not allowing theft and the way we treated it to push away honest customers. The level of theft at Lowes has generated a new policy. You CANNOT RETURN ANYTHING without a receipt PERIOD. They can of course lookup your purchase if it’s on a card as long as you go back to the location you purchased from. However if you paid cash you are out of luck. It’s not enough to provide the worst customer service in the industry now you prevent people from even getting a merchandise credit for $1 I wonder when they will file for chapter 11 again.

I purchased a washer, dryer, range and refrigerator and the items were delivered but could not be installed at that time because the house was being painted. I rescheduled for installers to return a few weeks later to install and they just moved the appliances to the general area but did not full unpack or even plug in the appliances. They did not install the refrigerator handles, they didn't remove the styrofoam or plastic coating. They left water all over the kitchen floor and left my house in such a rush they forgot their tool bag. I will NEVER use Lowes for any installations again. I would rather pay more and use a reliable business with good customer service. The worst part is I can't get anyone on the phone who can help me resolve this issue. Everyone I speak to refers me to someone else. There's no accountability and no customer service.

I bought a freezer and had it delivered in March. They subcontracted the delivery out. They damaged my wall when freezer fell against it. I filed a claim while delivery people still here. Won't fix it.

I just had about the most disappointing interaction at my local store. The local group was great. I tried to return something that was well past corporate's arbitrary deadline to return a product. The local group inspected the product I was returning. The box had never been open, as a matter of fact, the plastic security banding was still in place. The box was in like new condition and it was still an active SKU in their system. They were willing to accept it to put back on the shelf to resell as it was an item that, if unused, was still able to be sold as new. One small problem. Even with the GM trying to do an override, corporate's system wouldn't allow it. Now, if the box had been deteriorated in any way. If the box had even been opened. If the SKU was no longer an active SKU. All of that, I would have accepted them not accepting the return. But all of that wasn't true.

I selected Lowes to replace my front door, hoping it is reliable business that I can count on. My whole experience is a total disappointment. When the project manager came to our house, we discussed all options that applied to our entry double door opening and we agreed on final price. Later he raised the price by $1500. The store made a mistake and did not supply the correct handle. I had a hole in the door for 1 month. I made dozens of calls. The handle was installed off and not symmetrical. Finally the door does not closes properly and it is rubbing against the door frame. I called again and still waiting for service. I spend so much money for a lousy job.

I recently had an incredibly disappointing experience with Lowe's Tampa Palms store. When problems arose with my order, I encountered appalling treatment from Lynn, the Operations Manager. Her rude and unprofessional behavior left me feeling deeply disillusioned with Lowe's as a company. Despite raising valid concerns, I received no satisfactory resolution. As a loyal customer, this experience has shattered my trust in Lowe's. I strongly urge others to think twice before shopping there and to explore alternative options.

Lowe's gets one star only because it is not possible to give them a negative number. I prepaid Lowes for a whole house Pella window and door replacement package over 20 months ago, in October 2022. It is now June 2024 and Lowes has not completed the installation, refused to deliver two of the doors that I had paid for, and wilI not complete the job or repair the shoddy work by their contractor, Install Partners. The two doors that they ultimately refused to deliver had initially been provided with scratches so severe that their installation contractor would not even install them. Even if they had tried, they would not be able to do so since the doors were six inches wider than the opening for the doors that they were going to replace.

Horrible. Never buy a mower from here. We bought a Toro mower brand new. Went to start it a few weeks later. Knowing battery was dead had to charge it. Then finally it charged and 15 minutes later just quits. Horrible experience. Would never recommend no one to get mower here. 85 year old grandma has bee. Trying for four days to get it fixed and they keep refusing her when she spent 409 for the warranty. Lowe's will scam you.

I purchased tile and all the necessary items to replace my bathroom tile, along with installation. I told the salesperson exactly what needed done, including pulling tile off the wall, removing vanity and reinstalling a new one, along with a new toilet. Installer eventually showed up, stated they don’t touch vanities and left. Lowe’s stated they had no idea what I did or didn’t tell the salesperson & they don’t do vanities. Ok, fine, I hired someone else to do this.

I went to Lowe’s and purchased a full set of appliances two weeks ago and found out on a Sunday afternoon that the order would be an additional five weeks from what they told me the delivery date would be when I purchased at the store! Then when I contacted the store the people at Lowe’s told me to call their carrier. I thought isn’t that your job since Lowe’s contracted them but they said they would not! This isn’t good service at all when you are expecting and depending on dates for scheduling! When I told them to cancel the order because I couldn’t wait the additional five weeks they acted like they could care less! I’m a home builder and I will never again trust Lowe’s in purchasing any merchandise!

Like others, I would give zero stars if possible. I have lived in a 100+ year old house for 21 years, so have spent thousands of dollars at the Lowe's store in Henderson, NC. - washer, dryer, ac, doors, windows, etc. In fact, my new storm door was broken by a person delivering a dryer, but I never said anything. I am painting window trim now and mistakenly bought primer. The label (Valspar) led me to believe it would be ok to use as I just wanted white anyway. My mistake, I admit I didn't know better. After 4 coats and awful coverage I took a picture of the label and went back to the store the Sunday of Memorial Day weekend to get some help. The person in the paint department started out by making me read the label back to him. I had read it many times, but again I just wanted help to correct the problem. Instead of helping he made me feel like an idiot. I just wanted to get beyond it.

Your credit card company is a joke. I will never recommend nor visit any of your businesses. I will now take my business to the local people. I would give you a zero star rating if I could. I’ve never been so displeased with a place of business

Just installed a dishwasher today, this is the most horrible experience for me.

Purchased carpet from Lowe’s. They had someone come out and measure. When carpet came there was not enough. Had to piece together and not enough to do closet. Blaming us for not ordering enough! Say we need to pay for another measurement, more carpet and installation. Screw up on some installation (one of the closet brackets and didn’t staple around floor vent just as example). Won’t compensate or budge on anything. Needless to say won’t be doing business with them again. Buyer beware.

Bought a GE Profile Washer/Dryer combo unit. It was DELIVERED MARCH 2ND. Unit worked great for about a month. Then it quit drying the clothes. We went through the manual and tried some stuff several times for about a week or two. Then we called the 1-800 number and it has been a nightmare since then. Now going on month 3 been without for 2 months almost. Three different service companies and still not fixed. Called GE Consumer affairs and all they do is send another serviceman out to look at it. I would think it was be easier to exchange for a different unit.

Yesterday, I purchased a Firman 6700 W generator. Took it out of the box, filled the directions to a T and it wouldn’t start. I called Lowe’s same day and they couldn’t help. Took the generator to Lowe’s and had them try starting it - no luck either. They told me that I could not return or exchange the generator despite buying it yesterday. Lowe’s customer service is terrible. Go to Home Depot - their return policy is great.

On May 22 I purchased a WIFI enabled thermostat from Lowe's online and was offered three dates/times for installation. I accepted three that were offered and my decision to purchase the item was dependent on the installation date. The item arrived on May 23 but when the date for installation came and went I called. I have now called on three successive days and after being put on hold for 20-30 minutes each time have been told I would be called to schedule an installation. Not only is the item not installed I have spent time waiting for the installer on the day promised and trying to get someone at Lowe's to acknowledge the order and need for installation. The representation of an installation date and time constitutes consumer fraud. If there were a problem with the date I could have been called but Lowe's has made no effort to reach out to me about this matter, even after I have called three times.

I would give NO STARS if it was an option!!! Bought a brand new Whirlpool washing machine from Lowe's last week that was delivered on Saturday. We set it up on Sunday, at which time small ants were coming from below the console panel. I got rid of the ones that I saw and proceeded to start my first load. Imagine my surprise when I went to move the clothes to the dryer and they were still VERY wet. I assumed it was the sensor, moved the clothes around and restarted. Same result. I have tried on 4 different occasions, all with the same result. The machine does not spin!

I went into Lowe's in Cornelia Georgia, I was in there for 25 minutes and no one stopped to ask if they could assist, as I kept looking for a strainer for my kitchen sink. 2 employees walk down the same aisle talking to each other but never stopped. I left without finding what I was looking for and got my lumber which I had to load myself. After breaking my knife trying to cut the ties paid and left. Not happy results.

I have tried unsuccessfully all morning and now all afternoon. I thought it was because I was trying to check out using my PayPal account. Logged back in this afternoon and this time I put in my credit card in. Nope, you closed me out, then you locked me out again. That was the last time. I’m done. My contractor told me to go to you. I showed him my and then he tried himself. Same issues.

The most expensive item in my order was not delivered. I confirmed that it not not been picked up for delivery even though it was marked delivered. Spoke to 4 different people, not one could help me but had another number to call. Sat on hold for about 7 min then hung up. After working on this for hours I am still no closer to getting the item or a refund. Every time I’ve used Lowe’s it’s a problem. Never again.

I will never go to Lowe's again. They have the worst customer service. I've had many bad experiences with them and this latest was unacceptable. I asked for a piece of wood to be cut and waited 25 minutes! When I went to the lumber area, four employees were sitting there just talking. When I asked where the person was to cut my wood, they completely ignored me and disregarded what I was asking.

Our first experience with doing a home improvement process with Lowe's was an absolute nightmare from start to finish. We hired them to replace 9 closet doors and were told that the project would take 6 weeks from order to installation. Instead it took 9 months. During this time, closets arrived broken and had to be replaced, they were not primed and had to be returned and redone, and they arrived and then couldn't be installed because they were the wrong size. Dealing with Lowe's during these 9 months was also a nightmare, We would receive multiple calls in a week with conflicting information, deliveries scheduled without arranging the date with us and delivering materials and leaving them uncovered in front of the garage in the rain without letting us know (we were home and also have a covered front porch).

I went to Lowe's Southington, CT this morning and had a problem on self check out, when I asked from help from an employee named Carole, she was rude and snapped back at me. If you don't enjoy your job then you need to get another job.

I had Lowe's install an exterior door that was not installed properly by their vendor, Incredible Installation. The installer installed the door on top of the floor tiles instead of on the subfloor as the original door was so the threshold of the new door is about 2 inches higher than the floor instead of being flush like the old door threshold used to be. I contacted Lowe's and advised them that I felt the door was not installed properly and subsequently sent the same installer from Incredible Installation back out to take a look.

I bought a stacked washer/dryer unit for nearly $1700 when our old one broke. It couldn't be delivered for nearly 2 weeks but they had the better price so we said ok. When they came to deliver and unwrapped it, the dryer door was bent and wouldn't close so it needed to go back to the warehouse. It took multiple calls and 3 days before the warehouse called to schedule redelivery and said the earliest was 2 weeks. I said no thank you, cancel my order, I'd like a refund. The service rep I spoke to confirmed the refund, the amount, and gave me a case #. Today FedEx arrived with a Lowe's debit card they decided to send me instead, without my consent, that can only be used in store. Meanwhile I will have to pay interest on the CC the purchase occurred on. Total bait and switch that now has the BBB involved.

Lowe's has the worst installation I have ever experienced. We purchased a rather expensive siding/facia project from a Lowe's sales rep. 1st after placing and paying for the order, Lowe's states they do not replace facia, but will honor it since their sales rep. sold it to us. The work was very sloppy & was only completed because we had to constantly call Lowe's and ask them to come out. So make sure you have the time to call Lowe's because to have a project completed YOU the customer must constantly call and have a new work order placed.

Very disappointed in my online experience with Lowe’s. Please be aware if you are making an online purchase using a gift card! I placed an order and for a refrigerator to be delivered and used a gift card from my wedding. The order was immediately cancelled with no reason. I called for more information and they couldn’t answer why it was cancelled and that I would need to go into a local Lowe’s to place the order. They are not able to refund my gift card online and said a new one will be mailed to which takes 10-15 days. Very disappointed.

Beware that Lowe's can refuse to honor its own written guarantee. I purchased a planting pot with Colorado Blue Spruce on 12/09/20233. Item's label clearly and unambiguously displayed 1 year guarantee period and the cashier confirmed the same guarantee period at the time of the purchase. This purchase would not make sense without at least a few month's guarantee as people are not usually planting trees in Illinois in December.

So I bought a brand new Husqvarna backpack blower in January and only used it maybe five times. It runs terrible. So I grabbed the receipt and put the backpack blower in the original box and took it back to Lowe’s to exchange it for one that worked correctly and they said they no longer take exchanges or refunds past 30 days. I will never buy another item from Lowe's ever again, they had no desire to even help me or direct me in the correct direction. At least Home Depot honors returns and exchanges and I spend thousands with Home Depot every year and will continue to use Home Depot. I’m starting to understand why the parking lots are always empty at all of the Lowe’s locations in the Tampa Bay area. They won’t stay in business much longer.

After spending 6 hours designing our kitchen, I found out the whole amount, including installation has to be paid up front so they can take as long as they want and make all the mistakes...and there were A LOT, while they have your money. They pile huge boxes of cabinets in your house and you have to wait weeks for uninstaller to come. They have the cabinets inspected once in your house...one was cracked and the inspector did not find it so it set us back another few weeks...we had to wait for counter to be measured for, could not do backsplash or floor....now it will be 5 months and longer till this gets done. Poor communication. There are 6 hands in the pot....way too many and they all throw each other under the bus. It is one of the worst experiences of our life...do NOT use Lowe's.

Al in customer service (Vernon Hills, IL) is one of the most inept and apathetic representatives I’ve ever had the mispleasure to cross at Lowe’s. I tried to swap out a craftsman wrench and he said I had to talk to the tool guy. I asked if he could please help me because I was already over in the tool section and no one was there, he said he couldn’t because he doesn’t know tools. I told him that I had just worked 10 hours laying sod in the hot sun and I would really appreciate if you could walk over there with me. He replied, “I don’t know tools.”

I contacted Lowe's to have a storm door installed. I chose a door that was in stock. The cost was $299 without the hardware or install. The installer came out and said it was all standard; old house, good wood, standard measures, no problem. He said he didn't know how much Lowes charged, but he got paid $125 for doing the job. Lowes then contacted me and said the door had to be special ordered and the total cost for installation would be over $1100!!!! I couldn't believe it. This company gouges their customers and installers. They lie. It is completely unethical business practice and they need to be held accountable.

If you are planning to purchase flooring or anything that needs installing through this company be ready to jump through more hoops than a circus clown. Worst experience in my life. Contract was full of undisclosed junk fees. They had the wrong materials (highest priced) on my contract. Had to go into the store to correct it. I had to drive to the store twice to even try to pay for it, both times my 0 balance Lowes CC was declined for fraudulent activity, despite clearing this with their bank. Needless to say, NOT getting my business. Go to ANY other place. You will be better off.

The company will not budge on returning a faulty product - our schedule limited our use of the product because the complaint occurred after the 48 hour window for returns (72 hours in this case!). We are stuck with a gas range that makes us sick - the lines are installed correctly, the tank is installed correctly, all by professional gas fitting plumbers (440.00 dollars worth) seems like the unit (by GE) is at fault. We don't want to sell it to someone else, GE won't exchange it!!!

Lowe’s opens a new superstore in Davie on State Route 84 and everything they sell they try to make you a commercial account with $50 so they're pushing and recruiting handyman and contractors who then after you pay them cash disappear off the face of the Earth and you turn to another one which I'm up to $450 on a free installation when I bought the water heater and open the account. I have talked to customer service delivery installation who was supposed to give me the free installation and refused. Just put it on my patio and blatantly told me it's not their job and I cannot reach Mr. ** who is the general manager of that location. I've spoken to everyone else but I'm still taking cold showers Due to the non-functionality of the water heater.

Lowe's Cape Carteret NC, everytime I shop there and need to use the rest room, there is feces on the floor. Umm I wonder feces is being tracked all over the store and all over merchandise. Notice a box of latex gloves there is $30+ there. I have complained to the manager Brian. And he thinks it's ok. Not only that, the employees there are walking egg shells not to get fired. That scummy place to work and shop. Thank god Home Depot is the same distance from me.

Do not buy appliances from Lowes. They have a 3rd party company that delivers and tries to hook them up. The dryer was wired wrong and the electrician that came out after they left said he couldn't explain why the house didn't burn to the ground and they didn't even attempt to hook up the dryer vent and also LG dryers vent must be stove pipe or it will void the warranty and lowes does not know that either and now have about 1300.00 in repairs that lowes is finally reimbursing me but that as well takes 5 to 7 weeks. Wow. They wanted my money before I could get the washer and dryer delivered because they hooked up the dryer wrong.

Ordered 1.125" insulation board but received 1" instead and charged for the thicker material. Even walmart.com lets the consumer know if a third party will be filling the order before the actual purchase, not so with Lowe's; when I contacted them about the discrepancies in my delivery they offered no remedy or help other than to provide contact information for a company that I had no idea I was doing business with! Surely the onus is on Lowe's to negotiate with a third party since they are the ones who chose to do business with them. The end of this story finds me just accepting the wrong material, making adjustments to my project (time and money), vowing to never deal with Lowe's(t) again and availing myself of every opportunity to broadcast some facts about this underhanded company.

I ordered 82 boxes of tile. Got 16. Numerous attempts to speak with someone who can help. You get passed around to several who know nothing. It's a bunch of semi-retireds walking around but don't stop to help you. If you have an IQ of 2 or more, you are not qualified to work there. No one has answers. And they don't listen because while you are talking, they are thinking of their excuse why you are wrong. I am a retired home improvement store manager. These people are not trained or knowledgeable.

I am puzzled how Lowe's is in business. I mean these people know nothing about home improvement and customer service. Last time in my life I shop at Lowe's. We ordered cabinets and countertops. Arrived late, damaged and order was incorrect. Paid a lot of money to have the side of the cabinets to be finished, they finished wrong cabinets and they took no responsibly for it.

I ordered a 12x12 hardtop gazebo. What came was a heavy box of soffit panels uncut. Called customer service. I was told that they were going to refund me but I could reorder. Upon trying to reorder I was told that instead of $1400 it will now be over $1500 AND I still have to deal with this 200lb box of panels on my deck….I am NOT a happy camper.. no getting this thing set up in time for my wife’s birthday. Customer service is horrible and this experience has not only made me rethink EVER purchasing anything from Lowe’s again but I will navigate friends and family members away from your stores.. Curious to see if a 1 star rating will net me a return call but from the 88% of 1 star reviews I’m very suspicious that ANY response will take place.. too bad.. Used to like Lowe's until this experience.

What a horrible store with abysmal customer service from managers Lupe and Devin! After buying 5800.00 in kitchen appliances and being told by manager David that he would coordinate with their installers and the 3rd party company to have all installed over 2 days, Devin, in a very condescending tone, said it was now my responsibility to call and set up. They lie and are very deceptive. Furthermore, calling corporate Lowe's is useless and the store manager is never available. Pathetic customer service.

Purchased an LG washer 3 months ago and it is already down. Lowe's in Kerrville Texas would not give me any assistance. Guess didn't learn my lesson because few years ago purchased washer and dryer and both of them went out.

Front door and side lite purchase and installation. Purchase date Oct 22, 2023. Installation date Jan 18, 2024. This product was ordered by my wife. When I got home from work and saw the new front door and side lite I thought it had a nice appearance except for the trim they used. However, upon closer inspection, it was sorely obvious that this was an extremely poor install job. The side lite is out of true, there is a 1/4" gap between the door and jam where the door latch barely catches and sometimes not at all. The strike plates are not properly routed in place leaving an inexcusable mess. Caulking along floor and trim was messy and just plain awful. The inside trim used was just straight primed boards roughly cut with visible gaps between the rail and stiles.

I’m very disappointed in this company. This is the second time I placed an order for appliances and an issue occurs. This time a day before the delivery of my fridge the order was cancelled. Now what’s upsetting is I made arrangements for this fridge and my order was not fulfilled even though delivery was confirmed a few days before. I believe because I caught the fridge half off they didn’t want to honor it. No one even tried to rectify the issue. I will never ever order anything else from Lowe’s.

I never write a review, but I feel compelled. For many months now we have been dealing with Lowe's giving them many chances. We purchased over $30,000 in Pella windows. Which came in damaged. We have called numerous times, emailed numerous times and have been told someone will get back to us once we finally get them on the phone. Until today we have yet to hear anything. Not even from the Pella rep Joe, who promised us once the windows are at our home, for the inconvenience he will do something for us. He hasn’t had the decency to reach out as of yet. We are extremely dissatisfied and would never recommend Lowe's in Butler, New Jersey, Certainly not the Pella rep Joe.

This is the second but final time I purchase from Lowe's. I thought Home Depot was this bad but now I'm including Lowe's. I bought several cans of Bondo recently and when I opened the last can I found it to be hard in the can. I went to exchange it today without a receipt thinking my credit card would suffice. Nope, they had to have the receipt. My cards wouldn't match up nor my phone number or license. Now I'm stuck with a bad can of Bondo. Shame on you Lowe's!

Paid over $5,000 for a woodshed install. I was told by sales that a “crew” would build the shed. Lowe’s sent ONE person. He was instructed exactly where to put the shed….. said he needed 3’ from nearest obstruction. No problem, 3’ from the house is exactly where we wanted the shed. Did it end up there? Nope. It’s at the far side of the concrete. Can’t get the riding mower from back to front with the shed where it is. Left without a word before I could check the finished product. TERRIBLE JOB! Caulk doesn’t fill the seams, paint isn’t complete or professional. Framing isn’t lined up. Roof edge is split in multiple places. Cut through siding above vent. Gap between siding & window. Don’t hire Lowe's for builds or installation!

Mr. ** and Mr. ** at Lowe's Installation Department assisted me to solve the problem of missing the keys to the storm door professionally and promptly. The efforts they made during two days are greatly appreciated!

I went to Lowe's to buy a weed eater. No help available. I located an employee and asked if they can request someone to come help. Help arrived, did not know anything about weed eaters. Told he was going to break and that someone will come out and help as soon as they finish lunch. Really?? Did not buy anything.

My merchandise was delivered to the wrong address, I have proof. I expected them to do the right thing, Give me my money back. Don't get anything from New Braunfels, Tx Lowe's. I have spend hours on the phone trying to track my order. I believe someone stole my stuff almost $300 worth.

I wouldn't recommended Lowe's installation services to my worst enemy. Their customer service is poor, would rate negative if able. I had two installations through Lowe's and both were nightmares. One was cabinets and one was backsplash. The cabinets were delivered a week prior and the day before install I receive a call that the installer has an emergency, I am then delayed another 24 hours with $30,000 worth cabinets taking up the majority of my kitchen, dining and living room. Then the company sent installers from 3 hours away, was told it would a 1 day job and it actually took over 3 days. The installer hung a cabinet upside down causing the unfinished side to be visible so then we had to wait for the "skin" to arrive to fix that. THEN we had two doors that were damaged and had to wait for those.

Corrupt business and hired liars!!!! Never got my stuff delivered! Store manager hung up on me! Seriously worst place to ever do business!!!! Will go somewhere else! Joke! Spent over an hour on the line getting transferred.

I recently purchased a refrigerator. I paid for next day delivery. The delivery service said they were on the way but running behind. An hour and a half later they called and said they were on the way, but still running late. They never showed up. I stayed up till midnight waiting on them. Now they say the next delivery date is tomorrow.. No one would help. Customer care was no help. I called them and they just told me to hold and hung up.

I scheduled a carpet installation, for carpet I bought from Lowe's, 2-weeks ago for my place 3 1/2 hours away. I was called on 5/1 saying they needed to reschedule my installation. I told them no that I had to plan it around work and my kids' activities. They said they would make it work. I drove up here for a 5/6 installation and just received a call at 9:30am on 5/6 that they cannot do the installation.

I ordered online and had no idea that same day delivery meant some random doordash driver delivering your stuff. That would be great if I only needed some nails or something. I ordered a sliding glass door and building materials and they were not able to deliver same day. DECEIVING.

I wasn’t at home at around 2 pm when the delivery drivers called and said that they were 25 minutes out. As my window for delivery was between 4-8 pm. I was actually en route to my home. I phone the delivery guys who stated they were already at my home. I told them that I would be there in 3 minutes. Once I arrived there was a Lowe’s truck and SUV parked in front of my home. Before I could get out of the vehicle good the guy in the SUV was asking me where the range goes. I stated to him in the house. He was rushing me to show him where the range goes. I told him that they would have to come thru the front entrance with the range.

Pathetic service … They wouldn’t replace not working spray paint… while competitors do…. Never will go again here…. Best to avoid and go somewhere else….Customer agent was also very rude and indifferent.

I bought a refrigerator more than a week ago, I also bought the haul away. The delivery person at 1st refused to even leave the refrigerator and install it. I had to personally move the refrigerator to show him he could install it. All he did was plug it in. He did not remove the packing material. Then he refused to remove the haul away. He said he would pick it up at 10 am the next day. That did not happen. Every day I call to get it scheduled and every day I get an excuse why they didn't get to it that day. They also made me push it out to my yard so access would be easier. So here I am 7 days later with a refrigerator in my yard and no time or date given by Lowe's to do the haul away. I am a senior woman and feel I have been ignored and dismissed.

Recently I went into my local Lowe’s that I have been a customer with for over 20 years. I had several items to return that I had bought and had the receipt on. The small items total approximately 100.00. I had used my Amex card, but did not have it with me. I asked for a store credit instead so I would not have to go back home to get the card. They informed me that the purchase was made over 90 days ago and they could not do a store credit. My items were purchased 98 days earlier and were not open or used. They also stated that I could bring the card in to run the refund, but could not tell me if it would work since the purchase was made over 90 days ago.

Lowe's return/exchange policy for appliances is horrible, illogical, and unfair to the consumer. You must initiate return within 48 hours of delivery. Appliances like gas ranges must be installed by a professional who is licensed for gas installation and that does not usually happen within 48 hours. My hired licensed installer opened the box to install a $2700, high end, Forno gas stove, one week after delivery, and the doors were defective. There were other things wrong with the stove involving seals and Lowe's "customer service" absolutely will not return or exchange the appliance. I now have to go through the manufacturer (in Canada) to attempt a replacement. I can't cook for my family. I will no longer purchase appliances through Lowe's.

I have three doors installed by Lowe's. The job was done in 2021. Few months after installation all doors were hard to open and close. In the first year they came to adjust the door 4 times, nothing helped. I was calling and reporting many times. They came couple more times. Nothing. Even worse. Last time one of the Lowes installation people came and inspected. He said this is door manufactured defect and he will send a claim, and someone will call me in next day or two. No one call. I called and I was told that he didn't send anything to them and they will get back to me. No one called again. After two days I called. They told me call manufacturing company.

Do NOT use for appliances. First of all the company they use to deliver the appliance to you is a mess. They ask you for a time-slot you would like. We said 8am-12pm. We get a text notification the day before saying our time-slot is 1pm-5pm. Annoying for anyone who has a job and planned for the time-slot asked for right?? Doesn’t end there… they wind up not even getting to the house until 7pm. Apparently they can deliver as late as 8pm. Who has all day to wait around for them to maybe deliver your appliance at god knows what time?

We ordered a gas stove from Lowe's and paid for delivery installation and removal of the old gas stove, they refused to install the gas stove without putting new gas lines on at our expense. We checked with our gas company who came out, inspected our lines and said they were fine. Lowe's said we had to pay for them to put new gas lines on regardless so even though we have new good gas lines they refuse to install it and still charge for.

Do NOT use these people to install your door. They ruined my laundry room door and my flooring around the door then when I called them the manager of installing told me that there was nothing she could do, wouldn't even send anyone back out here to even look at the messed up job they did. Told me if I wanted it fixed I could order a new door and a new frame and they'd come replace it!!! Then told me I had admitted on a recording line I had altered the door when I did not!! What I told her was I saw their messed up job and was going to just handle it myself but then realized BY LOOKING at it I couldn't do anything without it costing me again. I will never use these people again!!!

Just not a good company anymore, not like the old days. Stores are dirty and shelves are mostly empty. Lumber is not a good grade. Employees could care less if you are there or not. Had a delivery of $6k in appliances and they dug up my front yard, left huge ruts. They turned it into their insurance company, Travelers. Crickets, don't want to pay to fix my yard and repair my aerobic system sprinkler heads they drove over. I buy all my material from Home Depot now, a hell of lot better company.

Our company had a fridge delivered recently and when the delivery team got there, they told us it was a liability issue to deliver the fridge. "Too many stairs", the tenant lives on second floor. So they left it in the garage. We also paid to have the old one hauled away. Obviously, we couldn't leave the tenant without a fridge, so they didn't take the old one away. But who knows if they could've taken the old one away due to liability issues. I called customer service to get a refund for the haul away, as nothing was hauled away or even installed. After 45 minutes they were able to get a hold of someone at the store and there are no notes stating that a haul away wasn't done. Or that even the installation wasn't complete. So although we are getting a refund for not having the old fridge hauled away. It is now on us to figure out what to do with the old fridge and to install the new one.

For the 3rd time, I have tried to buy something from a Lowe's and they have things marked for a certain price, but when you try to check out, they charge more. If you object, you are told too bad, pay or leave. The picture was what I grabbed, when I got up to the front it rung up for $20. The supervisor said that it wasn't her problem. As I was leaving I saw a cart full of the weed killer, that people dumped for the price baiting.

Never again will I buy anything with a rebate sales gimmick from Lowe's and for the hassle I will probably never shop Lowe's again and they should be ashamed to operate like this. You have to comb thru their site to find the rebates center then enter the info 10 different times to be met with a notice "some customers are experiencing delays with rebates" we'll fix it.. Go to Menards. Their rebate system scan the receipt into the convenient easy to find rebate center that in big letters on the main page and bam couple of days the credit's there.

I've been trying to get my dishwasher delivered for over a month. I've called or been called 12 times over that time period. No one can figure out who I need to pay for some extra work. No one can get anyone on the phone to get anything figured out. I've had them call me back to back on the same day telling me the opposite of what the previous callers told me. They've called me twice today to get me to pay without knowing that another person from the same store has already called me and took payment. The second caller had a different total from the first as well. I can't believe how disorganized and sloppy this has been. No one has been able to get me any answers one. What's next, and they've not once offered apologies for all the mess they've created.

After a long relationship with Lowes I have decided to give my business to Home Depot, I am a disabled Vietnam veteran and for years was treated with respect and everyone was always happy to help out. Lately employees have been rude and distracted with no one around forcing you to use self checkout. When I go to home depot they are always friendly, eager to help and always ready to check you out personally. Sorry Lowes.

I purchased a Kobalt 4.3 gallon Quiet Tech Compressor several years ago from exclusive Kobalt distributor Lowe's. The compressor is very quiet and Lowe's still sells this model for $250. which is 43% more than I paid several years ago. A stainless steel transfer hose blew out several weeks ago with a very loud bang. I contacted Kobalt at their 800 number and they were somewhat uninformed and not helpful at all. They said they had "no parts except for filters." They advised me to "find an aftermarket 10" stainless braided hose.

I recently ordered mulch for curbside pick up at the Altoona store. I arrived and did the check in process. I waited 10 minutes and no one came with my order. I went in the store to customer service. There were 2 employees behind the counter. 1 was helping a customer the other never even gave me eye contact or asked how he could help. I finally was asked by first employee what I needed. I explained that I had been waiting for someone to bring my order to curbside pick up. I was told "No one is working that area." I asked how I was to know that and the employee said "That's not my department." She then told me to drive by the mulch area and someone would come assist me. I did as she said. Again no one came out. I loaded the mulch myself and then went back and asked for a manager.

I ordered several appliances during the Thanksgiving sale last year. Lowe's pushed the delivery multiple times. Finally, they were going to deliver on Mar 29, but on the 28th, they called to say they had to change the dishwasher order because it hadn't arrived with the rest of the appliances from the central facility. Since it was 1 day before the delivery, they rescheduled so everything could deliver on the same date. The new delivery was scheduled for April 18th, but only the dishwasher arrived. I called Spirit Logistics (who delivered for Lowe's) to ask if it was still coming and they informed me the rest of the appliances were changed to delivery on Monday 22 April because the shipping paperwork wasn't correct. I was not informed of this change and had to chase them down.

I had a vinyl floor installed. After the 1 year warranty expired the strip popped leaving a 2 inch space between carpet and floors. It was not installed properly he used glue vs the strip tracking. They take 0 responsibility.

My wife and I are currently updating our kitchen appliances in our home and have chosen to go with Kitchen Aid from Lowe's. Our 3rd purchase was a wall oven/microwave combo. The process started very smoothly with excellent instore customer service and we were able to take advantage of an end of year sale and purchased the appliance for a great price. Unfortunately the great experience ended there.

I can't believe that I paid $199 for a toilet, and then they charged me $450 for the installation. After 11 days and 4 telephone calls later, I still don't even have a date for the installation, much less a new toilet. Forget Lowe's... I am NOT HAPPY!

I purchased an ego electric zero turn mower 10 days ago. It should have been delivered a week ago. Turns out their outside contractor hasn't even come by to assemble it. At this point I can't find my dog. I'm going to have to hire a landscaper.

Lowe's Home Improvement did an incredible job installing hardwood floors in my home. Their attention to detail and commitment to quality are evident in every aspect of their work. I would highly recommend them to everyone!!!

Lowe's Home Improvement did an excellent job refinishing the hardwood floors in my home. They were able to remove years of wear and tear, leaving behind floors that look brand new. I'm thrilled with the results!!!

I will never buy another appliance from Lowes again. I just purchased a dishwasher with extended warranty, haul away, needed parts but never did they say it needed separate installation. I received the dishwasher. It is now sitting in my kitchen and they never took the old one out. I have called and was told to call back tomorrow and schedule a haul away and to call the store I purchased it from. Upon doing so I had to call 3 times since no one answered the phone. I asked for a manager only to be put to another unanswered phone. I am waiting for someone from the main customer care to call me back since I had to wait up to an hour for someone to call me back. Thanks Lowes for no customer support.

Absolutely horrible company to work with if you order anything. Stay far far away. Charged our Lowe’s card for something they never delivered. Brandon in “customer service” was a jerk. Trying Home Depot from now on.

I came to the Radford, VA Lowe's with electrical issues. Lee listened to me, quickly resolved my rewiring issues & showed me which products to buy. I highly recommend seeing Lee for all electrical needs.

What a horrible experience!!! Ordered doors in Nov 2023. When they were delivered in Feb 2024 they had damage, wrong hinges, wrong molding and 2 were the wrong size. Returned them and they re-ordered the doors. Then on 4/18 they were delivered to the house to prep for install. @ wrong sized doors again... This is piss poor service and an shining example that nobody takes pride in their job and a Home Improvement store they ARE NOT.

On Sunday, my husband and I purchased a new refrigerator from the Lowes in West Mifflin. Delivery and removal of my old refrigerator were set for Monday. The delivery drivers arrived fairly late in the day. They refused to remove my old refrigerator because they said it was too heavy. I could not have my new refrigerator installed while the old one was still there. The delivery was rescheduled for Wednesday. On Wednesday, They still refused to remove the old refrigerator. They left the new one and the old one unplugged in my kitchen.

Do not choose the same day delivery. It has no explanation on the website that it is from third party who doesn’t pay attention to choosing and delivering customers’ items. That’s because they can get paid out of the customer's pocket as a non refundable policy which I cannot find anywhere on the website.

I went to the East Patchogue store and for once I was pleasantly surprised- after the chatty manager left me alone after tryna hard sell and upsell me lol after I specified what I need and do NOT need - very sweet young girl helped me with no pressure or haste. Lowe’s should celebrate the fact that young girls and boys are willing to work here for a tiny paycheck. I hope that the sales girl Andrea gets a promotion soon.

I bought a Frigidaire dishwasher from them about 10 months ago. When the delivery guys showed up they said they needed $100 in cash to install. I’m a senior woman living alone. I paid the cash because I was intimidated. Now I’m selling my condo and it didn’t pass inspection because it wasn’t hooked up correctly. Now I have to pay another guy to fix that. I could have bought a much nicer dishwasher if I’d just gone with a reputable dealer.

LOWES cancelled my PRO and LOWE'S account after I addressed there were errors with billing, I was paying late charges for months till me realizing. Now I’m paying 35% interest on remaining balances on canceled cards, because of LOWE'S mistake. NEVER will see my business again, I will inform everyone in the home improvement business.

In February 2023 went to my local Lowe's for a kitchen remodel because they had done a very good job in my previous house about 6 years ago. I started with one of their kitchen specialists, but he was soon transferred to another store. I was switched to a young woman who clearly knew very little about how to design kitchen cabinets. She couldn't even spell my name correctly after several attempts. I decided to go back to the original man, even though his work place was much further from my home. We went over the plans the gal in the Tempe store had made. The man in the Gilbert store found a series of errors she had made, so we started all over again.

I ordered a push mower online and opted for delivery because I have no way of transporting such a large item. The next day I realized I had ordered the wrong model (my bad) so I searched for an option to cancel which was not to be found. Called customer service, was on hold for 45 minutes only to be told they couldn't cancel it for me and to just not accept it when it was delivered, which meant I had to be home all day since no on was able to tell me who the carrier was going to be let alone the expected delivery time. Went to my local store who couldn't help me either because it was ordered online.

I walked into a Lowe's store in July 2023 to design cabinets for a new house build. It's now 10 months later, April 2024, and my project is still not complete. It has been extraordinarily frustrating to completely halt progress on a house build that should have been completed months ago, only to be held up by the constant, repeated failures and incompetence of Lowe's and the third parties it works with.

Lowe's sold and installed carpet on my backstairs. The job was sloppy, and I complained. They sent the installers and a manager out to inspect. They Oke'd the original job because the walls were not straight. The house was built in 1840 so of course the walls are not true. They cut all the treads the same, then slapped them down. Now I have to get a pro out to do it over again.