Lowe's Home Improvement Reviews

I am extremely disappointed with Lowe’s for John Deere riding mower after my recent experience with a brand-new S130 riding mower. As a Lowe’s Gold member who even purchased a 3-year full warranty, I expected a quality product and decent service. Instead, the mower arrived with heavily rusted parts, including the impeller, blades, and other key components, plus a dent and damage on the plastic chute. Worse, the mower would not even crank. The factory battery tested at a shocking 0.7 volts, essentially dead on arrival. I spent over 4.5 hours on the phone across multiple calls with Lowe’s customer service and their managers, only to be pushed over to John Deere.

2 Managers advised they do not price match online offers— offer was from their own website—store manager Kay ** at the Camillus location was extremely condescending, and very unwilling to follow the company policies—- I had asked for them to provide me with the written policy— they didn’t have anything— when I looked up their policy and showed Kay - she then acknowledged that she would help me —— then asked me to again look up their policy information to show her what I had previously shown another manager— then she pointed and said there see the zip code is wrong we don’t honor that( very rudely).

Ordered a refrigerator online to be delivered next day. Two guys show up in an unmarked box truck and come in to remove the old fridge. One guy is unloading the new fridge while the other guy looks at the old one. He heads out to the truck and I'm thinking he is getting some tools to remove the doors. After about ten minutes I look outside and the truck is gone. It took me more than two hours to finally get a human on the phone to find out what was going on. I found out that because the fridge smelled bad because of spoiled food which I had already removed, he didn't want to do the job. Stupid me, I didn't know I had to order a new fridge BEFORE the old one failed.

Lowe's has many management issues. I went to the store to buy a specific grill and was told a better deal was available and I was directed to a different brand. The representative told us that the best deal was 6 months no interest no payments. They charged me $50 more that the advertised price and their credit card company Synchrony will not honor the promotion. I have called, written many times to both parties and they all act stupid and no results. I submitted copies of all the relevant documents that prove my position. This is not the first time I have had problems with Lowes, but it will be my last. Lowes CANNOT be trusted. Do Not Trust Lowes.

Terrible store! And it gets worse by the month. CEO Marvin Ellison and CFO Brandon Sink are sinking the company while lining their pockets and going on permanent vacations. The customer experience is terrible as the stores have little to one or two "associates" per store. Then you go to check out, and the only check out is self-check-out. The register asks you about three or four questions before you can complete your purchase... AND THEN HAVE THE NERVE TO ASK FOR A DONATION! Go to hell, Lowes!

Hellish experience. I have to say the worst Customer Service and product issues I have ever had and this is saying a lot. Since February, I have been dealing with a problem with a range hood and installation. It was a fairly expensive range hood and allegedly a good brand. It broke almost immediately. They sent installers out many times, no luck. Replaced range hood, resent installers. Broke again. Took many phone calls and many, many hours trying to deal with this. I can't count how long I spent on hold or repeating my problem to every department imaginable with nobody being able to help me. Their installation "team" or subcontractors are horrendous. Twice, they didn't show up or even bother calling. They just removed me from the schedule.

Self checkout is ridiculous, I don’t work there, there is no cashiers but they stand at the door to check my receipt. If I have to check myself out I should get an employee discount!!! Why does every business follow Walmart's stupid business practices, I will never shop there again

The Lowe's extended warranty program is awful! The local repair service is not competent, took a month to order parts, install, then do it wrong, then order parts again. The toll free number has so many prompts that it's almost impossible to reach anyone to schedule service. Our washer had to be completely replaced (after a month of terrible repair service by National Repair in Indianapolis) but no notice was sent to us. After calling for an hour (no prompt for questions about replacement), finally found out they did not keep our email address, so are snail mailing a check, which could take UP TO TWO WEEKS to receive! Our dryer was just making a minor noise, but after tech completely took it apart, he couldn't get it back together, now doesn't work at all, but PARTS ARE ON ORDER AGAIN! We will never purchase from Lowe's again!

I was interested in fencing in a small section of my yard for my 2 dogs. 4 weeks later after multiple requests for an estimate, found out they had 20 % off fencing so I tried again and was told that my original quote was already discounted so I was not eligible for the discount. Not at all professional. I had thought better of Lowe's and was very disappointed. I was planning a front screen door purchase and installation, but forget that now. Nothing that involves installation would I suggest Lowe's.

Hello, after quite a bit of online shopping we decided to purchase our new dishwasher from Lowe's. Upon checkout we were offered to apply for a Lowe's card for more savings. Which I did, and received a discount code. After that I continued to check out. However, the $29 delivery fee went to $79. I called customer service and was told that it should be $29, and continue to place the order and they will take it off after completion. I did, and when the representative tried to take it off as she told me she would, she was not able to do that because the $29 delivery was for retail priced items over $399, and my code brought the sale price below that threshold.

If I could rate this review a zero, I would. I ordered a refrigerator from Lowe’s online for my sister. I chose Lowe’s because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe’s website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but “computer” says it is arriving September 2nd. Called the tracking number to FedEx and they say the refrigerator was never connected to FedEx number- never arrived at spot to be shipped out. Basically, we were not getting refrigerator.

Shane at the Mountain Home, AR refused to honor the sales price on the exact same tree we had just purchased. We drove an hour each way to get the exact tree that was sold to us for $20 instead of $32.

Had a terrible experience. Ordered 2 items separately, had them shipped same day. Guy from outside company that was sent with the items came to our business, never came up front, stopped out back for a second and just continued and left. I called, complained. They had to refund me and I had to order the items again just to get them brought out again. They assured me I was being refunded. Now fast forward almost a month and I still have yet to receive my refunds, also was told I' not getting my shipping back.

I am particularly upset with Lowe's. I applied for a credit card and received it. I used it once to buy items to remodel my bathroom. I wanted to pay this bill down before I used it again. When I went to use the card again my card declined embarrassingly at the register. I knew this was a mistake because I was approved for a large amount and I was paying it down. The cashier told me to call the creditors but she said I bet they shut your card down for non-use or inactivity. Sure enough when I called this is what I was told. It was less than a year and my double payments did not matter. This was ridiculous. They gave me the card and then took it back. I'm still paying on this card and I will until it is paid off. I will not step foot back in Lowe’s again. I am now a fan of Home Depot. This is the credit card company that Lowe’s chose, so I have to blame them. This is bad business.

I went to Lowe's to look at paint. When I reached the paint dept. I went ask for help with the paint and there was two women at the counter. This first lady gave me a very bad look like I was asking to raise my first born! I said we'll I am sorry for asking for help I will go somewhere else, and thanked her for her rude gesture. The second was really nice, she helped, even said there is a rebate on the paint... Guess what it now has been six month and still haven't received my rebate. I call and they just keep telling it in my email and it not.... Where is my rebate Lowe's????

I don't normally write poor reviews but I am so frustrated at this point I thought it was warranted. It is 7 pm California time. The stores close at 10 pm tonight, yet two stores failed to answer their phone following a fifteen-minute wait. The online customer service number is closed. Chatline keeps sending me back to the stores while they wait on hold for me to connect. I completely gave up trying to reach anyone about an issue I am having with an order that arrived today. Their customer service in all areas stinks.

I was very happy with the customer service I received today at your Royal Palm Beach store. I purchased many large and heavy bags of soil and plants. When I reached the register, a really nice young man, named Junior, offered to help me load them in my truck. He was so pleasant and willing. I really appreciate that kind Customer Service. Thank you.

Prices cannot be trusted. Lowe's does this on a consistent basis. Almost every single time I'm there. There is a price issue. As you can see from my photos, they tried to do it today. Their excuse is that they have over six hundred price changes a day and they can't keep up. As far as I'm concerned it's fraud. If you think about every store doing this across the country all day long, you're talking about millions of dollars in extra profit that they're making by fraudulently charging more for an item than what it is marked. Not only is it fraud it's illegal. I THINK IT'S TIME TO START GIVING YOUR LOCAL HARDWARE. STORE YOUR HARD EARNED MONEY

I visited the store in Meridian, Idaho and employee. David H helped me tremendously pick the best product for my project. He was extremely professional, willing to take me to numerous aisles for my products and was a joy to be around. David H is a valued employee with Lowe’s and an asset to this company. Please make sure this gets in his file, he deserves a gold star on his file. You’re lucky to have him working for you.

Against my better judgment, after reading reviews related to "Hisense" Mini 4.3 cubic two door, bottom refrigerator, top freezer. I have had it plugged in now for 5 hours. The freezer seems to work fine. The main fridge is at 58 degrees warm enough to spoil the food I just bought. But who cares? Lowe's doesn't seem to care that they sell Garbage like this. Believe the reviews! This refrigerator should be named "Nosense," not Hisense. I have to buy more appliances and materials as I have gutted my home to revamp an update. When a company sells inferior products tha do not do what they are supposed to, I do not have time (4) hrs wasted hauling this piece of Garbage back and forth to Lowe's. Thank you, Lowe's for wasting my time. I will have to look at other options to spend my hard-earned money and time.

Under no circumstances should you get a Lowe's charge card "credit card". Unless you pay it in full each month, the interest will accumulate so high that you're basically in for life. Even after you pay the card in full and close the account, they'll still send you bills for interest on zero dollar balance then blast your credit when you ignore it. They have all of the lawyers so you can't win. Don't fall for it.

We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our hometown. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not serve the purpose that we bought it for.

I will NEVER shop at Lowe’s again. I purchased some clear tubing ($22) that turned out to be the wrong size. I paid cash and lost my receipt. When I went to the store I was told too bad… NO return. No store credit. Nothing. I was asked if I put in my phone number when I bought it with cash. Had no idea about doing that...even though I was assisted to use the cash acceptance register. Called customer service. Again the answer is NO. OK… I promise not to ever come back. Your customer service is lousy. In fact it sucks to be quite honest. I made the mistake of losing my receipt and you made me understand what a terrible business you truly are. DONT SHOP at Lowe’s.... No customers, no money. No business. Btw Home Depot will accept for store credit. Think I’ll stick with them.

I would give them "0" if it were an option. Disabled and purchased a new stackable dryer, top of the line unit with 5 year warranty. Even though I reviewed everything in painstaking detail with pictures to the sales associate on the phone, things did not go as planned. When the order showed up, they refused to install the dryer stating I needed a new stacking kit. Dryer goes back and another call to Lowe's to order the stacking kit and a two week wait to get the unit redelivered with installation. Second attempt, drying shows up but the installers, who did not speak english, have their manager call me and inform me that Lowe's will not install a stackable dryer on a pre existing washer, both units need to be new. The washer is less than 3 years old and everybody new the circumstances at the time of the purchase.

I went to Lowe’s to purchase a new dryer.I found the dryer I wanted. I even opened up a Lowe’s account because that way you aren’t limited to a two day window return on an appliance purchase. This purchase was on a Monday and later via text was given the date and time for delivery. I received a delivery date for Wednesday between 9AM-1PM. Eleven AM the Lowe’s delivery truck pulled up. Two young men got out of the truck. I told them they could go around the back. Before they even tried they informed me the dryer wouldn’t fit. Proceed to take hinges off door. Informed me that there was rust on the bottom hinge and therefore could not get the door off.

Ordered and paid for a wall cabinet and stand up cabinet. Received text that items were ready for pu. Went to store and received stand up but no wall. Even though I paid for item upfront Lowe’s decided not to ship my wall unit. Asked if it could be reordered but was told that it would take up to a month or longer. Not Acceptable! Then was told I could drive to another store where my item was shipped and put on a shelf. Lowe’s ignored my sale and stocked another store instead. Terrible Customer Service!!! I know they expect their vendors to bend over backwards for them but you as a customer shall take a back seat!

I ordered windows through the Lowe's website. They kept postponing my order delivery date to a new date, wasting my time. Order products on Lowe's.com at your own risk. I had to call and cancel my order. Highly disappointed in Lowe's.

They charged me two dollars to send me a bill. That cost them a customer who has spent several thousand dollars over the last 5 years. Never in my life have I been charged to receive my bill from any store

Lowe's customer service during the purchasing process is excellent, but after you pay for the nonrefundable item, good luck getting them to install it. I purchased $35,000 worth of kitchen cabinets. I didn't mind the 6-week delivery time, but now I must wait 3 weeks for installation!! Meanwhile, dozens of boxes of cabinets are sitting around my house, blocking my way. They claim they have no control over the installer’s schedule and that they only have one installer in the area! Whose fault is it that they pay their contractors so poorly that the installer only schedules Lowe's customers after completing better-paying jobs? They will not pay for an outside contractor to install, and if we do, it will void the warranty. This is just wrong, and I am very disappointed in Lowe's.

I order a Screw Extractor Set on 8/5/25 from their website. Called on 8/14/25 since I never received it and was told they would re-ship it. Called on 8/20/25 since I still didn’t have it. I was told there was nothing they could do. So I asked for my money back and they told me they couldn’t refund it since the item shipped. I like the Lowe’s store, but it is 53 miles away. Their shipping service and customer service are TERRIBLE. I suggest avoiding them at all cost. At the end of the day I paid for an item I never received.

Paid $80 for Lowe’s in Odessa to deliver 16-foot baseboard trim to my home which is 1.6 miles away from the store. Received email from Lowe’s stating delivery day and time window. They did not show. Tried to call the store 5 different times throughout the day. The phone just rang and rang. No one picked up!!! I am NEVER doing business with Lowe’s again.

We purchased a storage shed for our yard and were told we were responsible for having a new gravel base installed. A new base was installed within a week and we reached out to Lowe's to schedule install. Here we are 13 weeks later and I have NO SHED! Lowe's has done everything but take responsibility for the lack of urgency. They have blamed the manufacturer, the warehouse, the contractor (who has been changed twice, because they have to honor their agreement with the contractor) but what they haven't done is say, they are sorry for the delay. I will never make a large purchase from Lowe's again. Seriously, there are many other option, Home Depot, Menards, Ace Hardware. Lowe's needs to stick to selling drawer pulls and paint brushes since they obviously can not handle any large purchases.

I bought a refrigerator at Stroudsburg, PA store. Lowe's hired a 3rd party to deliver it. The delivery truck with 2 guys came this morning. These 2 guys didn't speak English. I paid for the removal of the old refrigerator and they refused to remove it because it has some smell inside, and they told that I have to sanitize the old refrigerator for them to remove it. They didn't take off their shoes, made a lot of mess inside of the house. They refused to remove a door stop from the sliding entrance door. Then, they started taking videos and photos of me. I took a photo of their truck and the truck license plate. Then, they started screaming at me in Spanish. I called Lowe's for a refund and the supervisor Aron said that I have to call and ask for a refund from this 3rd party fulfillment center. What a horrible service by Lowe's and this Fulfillment center. Buyers-beware when you order large appliances from Lowe's!

I purchased three kitchens sets (Samsung) from Lowe's in the past two months. One dishwasher would not power on. They would not let me return it and went off of the purchase date vs delivery date for their return policy. The dishwasher was returned in perfect condition; however, instead of doing the right thing, they chose not to. They've lost all of my business going forward for something simple that could have been taken care.

The Lindale, Tx store is nothing but a bunch of crooks. Ordered and PAID IN FULL for doors, windows, and installation in APRIL 2025. It is now AUGUST and still waiting on my purchase. Some doors and windows were delivered and all but one was mis-measured. Told I had to go thru the “chain of command” in order to speak with the “Top Dog” aka Store Manager. We have discussed this face to face with 5 Assistant managers. Top Dog still hiding from us. My more than $13,000 is also missing. I can get Zero answers. WHAT ARE THEY HIDING???? Have been to the store many times and the last time I talked with COREY, an assistant manager, and all he could do is laugh. Tried to speak with Corporate but all I get there is folks that do not speak English. They claim everything has been reordered but I have not been included in making sure the reorder is correct.

If I could give a no star review, I would. I don’t typically ever write reviews but in this case I will. I went to the Wellington store to return a drill that my 90-year-old mother bought for my daughter with the original receipt. I wanted to exchange it for a drill that was $149.00 versus $99 that we had previously spent. I was told they couldn’t do that. This is absolutely absurd being that I have returned the unused drill with the original receipt. Why they couldn’t have just done an exchange is beyond me. I will think twice about ever going back to Lowe's again. Simple. Take care of customers Without them stores are nothing. Guess I have to resort to Amazon. Thanks for nothing.

Worst experience ever. We purchased a washing machine about a year and a half or 2 years ago. In that time period we have had it go out twice. The first time we were without a washer for a month while Lowe’s warranty company randomly ordered parts and when they didn’t work they would reschedule to try another part. They finally fixed it only for it to go out again last month. On July 13th, we put our claim in that the washer would not turn on. A week later, a tech came out to look at it. A week after that, he came back with a part, that did not fix the issue, he then ordered another part and a week later he was back… surprisingly, again it did not fix the issue so he ordered yet another part.

We are using Lowe's for our patio door and anyone thinking of using them, may want to reconsider! We have been waiting 3 months now and still no door. The first 2 1/2 months we found out the salesperson NEVER submitted the order. Even though I had contacted him at least 3 times asking what the hold up was. Now, after finally hearing from them Aug 1st to say someone should contact us by Aug 7th and still nothing, I called them again today Aug 13th. The nice lady who I spoke to this time, at least was sympathetic and apologized. She called the manufacturer. The manufacturer says they are waiting for parts needed to make the door.

Absolutely LOUSY company, they literally messed up in every single step on our storm door. They lost our measurements multiple times, nobody was ever in the department, they kept calling me instead of my wife to arrange a delivery/installation date, then after 5 months (yes 5 months), they finally came out with the WRONG door. Oh, and they also charged me a LOT more than originally quoted, and nobody could ever return my call and tell me what was going on. I would NEVER do business with this pathetic company, their installation department is a disaster.

I recently purchased a refrigerator from you Lowe's. Was told that it would be delivered on Sunday. They called at 7:35p and they were 10 mins away then I get a called and say they couldn't delivered it because I live on a dirty road and they were scared they was going to get stuck. Ok I get it but when you tell me I was push back on the list granted I have 6 grandkids that I am raising so we have no refrigerator and management could care less poor customer service in my opinion.

I bought a Range on 1-23-25 online and it broke; The Manufacturer had a one-year Warranty, called them, they wouldn't take care of it because it was made in Nov 2021, Beware of Lowe's. Not very Honest. Buyer Beware.

On August 2, I purchased a Weber grill on the internet from Lowe’s 40 East Ocala, Fl. Included in the purchase was free assembly. Estimated delivery was August 11. Then I got an e-mail that delivery was soon then expected August 8th. Then again another e-mail changing delivery back to August 11. My internet tracking continued to say in progress. Now it’s 4 pm August 10 and I get another e-mail changing delivery date to August 18th. I have now read all these negative reviews and can only wonder what condition my grill will be in when it is delivered. By the way the fulfillment store is 7 miles from my house. Yep no one at Lowe’s 40 East wants to put it together. REMINDER TO SELF….READ REVIEWS BEFORE PURCHASING!!!!

Carlos from Lowe’s was an excellent delivery person. He got our stove and refrigerator here on time. Our refrigerator door was not the way we requested it but he fixed it right there at our house. We highly recommend his services and would want him again.

I am writing this complaint to express my dissatisfaction with Home Installation team at Lowe's, Svc Road Sb, 13000 N Interstate Hwy 35 Bldg 12, Austin, TX 78753. I placed a consultation on June 28, 2025 for a fence installation project. Consultant ** from Lowes came to my household on July 2nd. Fence options were discussed and a contract for service was signed on July 4th for a total price of $14,795.68. Contractor Mark with Trikore called me the next week on July 11th to set up an installation date originally for July 21st. I stated that our HOA had to approve project before proceeding, so to schedule install on Tuesday, July 29th.

I'll try to make this as short as possible. Don't buy a Midea brand appliance. Don't buy anything that has to be delivered from Lowe's in the Vidalia store. They'll damage your property and then tell you if the driver doesn't admit to it they will deny your claim. 1st off, why would they admit to it? That could cost them their job. I bought a freezer at the end of last year and it went out a couple of months ago. We fought with the warranty until they sent Lowe's to come pick the freezer up and they damaged my front door.

We purchased fence stain that had a 50% rebate for every two gallons purchased. Tried to do the submission online, but it kept being rejected. Finally called and the submission was completed on May 29th. The current date is August 8th and still no rebate: 9 weeks and counting.

I purchased an LG fridge from Lowe’s about 2 weeks ago. 60 hours after delivery I noticed ice on the freezer door and the plastic on the top of the inside of the fridge was hanging down; as if it was not glued. From the moment on, I have been calling Lowe’s to exchange the fridge and they continuously refused to exchange. In parallel, I requested service for a 2 days brand new fridge. The tech ordered a freezer seal; today he came and replaced it; not sure if it solved the problem as I have to wait for couple of days; he check the plastic inside the fridge and surely made a note that it was defective or damaged because it is hanging down. He called LG and opened a new repair case. I also protested the payment with my CC and submitted all the events.

I recently visited Lowe's #1543 to help a friend schedule an estimate/appt to replace a water heater. Being a former proud employee, I recommended Lowe's. Things SURE have changed! There was no longer a Plumbing Specialist, and no one to answer questions, one person said "go to pro sales desk, they will help you." Yeah right. The associate who "helped" my friend was attempting to schedule on company smart phone, not on the computer. At the end she said she needed an email to notify the installers?

We ordered our cabinets and appliances through Lowe's. The induction range and dishwasher were delivered badly dented on many sides. Because we weren't able to open the boxes right away they did nothing.

So today the 6th of August, I'm here at S. 71st Lowes. I came in to buy 4 fence post menders. I checked on the lowes app 23 were avaliable in 21 bay 3. I went there and only one was there. I went up to the cashier and asked for help locate the others. So we came with me and we located the an unopened box on the top shelf that will need the ladder to get it. The guy to me someone was coming to help get it down. It has been 30 minutes and I'm still standing here waiting. It is unacceptable, and this is how you lose customers. This thing I came to buy cost $18.98 for one. I wanted 4, so I guess I'm taking my money to Home Depot next door to see how their customer is today.

Lowe's Home Improvement an and Rock Solid. Are Beyond pathetic. We had doors installed and the installation was a mess and dealing with customer service and the management is horrible. Lots of broken promises a lots of back and forth but no progress. If you are deciding to get anything dealing with Lowe's I suggest you run. I'll let the pictures speak for itself the work that they do.

So went in the Lowe's in Northridge Cal today to buy like 5 or 6 hundred dollars worth of stuff. Everything is locked in cages. No one around to help. Need a framing nail gun skilsaw and few other things go so exaggerated that I just left and went to Home depot. Yeah they lock some things up but there were people around to help so they got my money not Lowe's.

Lowe’s was one of my favorite stores. Recently, I purchased a dehumidifier for $99 and was charged a $79 delivery charge. It was an online order and I was in a hurry and didn’t check to see what the delivery would be. I have ordered from Home Depot and Amazon, Walmart others and have never been charged a $79 delivery charge. I tried to resolve this, but they informed me that they do not give back delivery Fee. I will return the product and try to get some of my money back. FYI, always check to make sure what the end total you are paying out. I will not be shopping at Lowe’s again.

My husband and I spent an entire afternoon trying to arrange the for repair of our 2 year-old refrigerator through the Lowe's Protection Plan that we purchased along with the refrigerator. I can't even organize the number of calls, texts, emails and online searches we went through, with no results, to repeat them here. They are swirling around in my brain. This included over a dozen requests for "verification codes" that did not work on the website.

I tried to return my item a week after buying it, which was well within the clearly stated 60 to 90 day return window. I was shocked when the manager claimed a separate 48-hour policy applied. Even though both return policies were posted, she would not honor the longer time frame. She insisted that the box stay sealed and then attempted to open it to check if it was factory-sealed.

I purchased my home brand new in 1999. In 2022 I decided to replace my exterior doors just for a new look. Now three years later (compared to 23 years of use of my former doors), the nails around the bottom facing and frame are rusting. The hydraulic closers (on both doors) are rusting and it is so embarrassing to me. Let me remind you the hardware on the other 23-year-old doors never rusted!!!

Worse experience ever. Tried to buy blinds. Needed to get them measured and installed. Person that measured my window lost some of data. The person that gave me quote and price started out helpful but then disappeared. Never provided information needed to get my windows remeasured and a new quote. I guess they didn’t want my business. I’ve had several friends tell me that Lowes was terrible but I gave them the benefit of the doubt. They are terrible. Do not do business with them.

Lowe’s advertises licensed installers. The installation company admits they are just drivers. They advertise a fridge can be installed if a water turnoff is within 6 feet. They can’t. They also don’t know how to use the install kit they require you to buy.

Do not buy appliances from Lowe's!!!! - Warranty is literally only 48 hours!!! (The stated warranty of 1 year ended the day you have installed) And even then you do not deal with Lowe's, you deal with their installer for warranty after 48 hours! (They have now told me this repeatedly!!!! I bought this 6 days ago! Called them 3 days ago!! It doesn't clean even the simplest and was told that it's dry cycle would only work if I added another product. And even though I looked at the Lowe's signature brand "Midea" available only through Lowe's, my local Lowe's will not support it!!! Again do not buy appliances from Lowe's!!!!

I signed up for their credit card expressly for the discount of 20%. My order arrived and is not the product I ordered. Because Lowes used a third party, of which I was unaware of, They say there is nothing they can do. Beware. Lowe's is a trash company that uses bait and switch tactics and has zero customer service skills. I bought this specifically using a local source so I would have a warranty and customer support. I got nothing.

Customer Service in the Garden Center at Lowe's Home Improvement in Lenoir NC SUCKS! It's pretty sad that my mom who is 85 years old and has probably in her lifetime spent a million bucks to a company that CANNOT even help her or myself load a few bags of mulch. The first time it happened my Mom was shopping alone, she had asked for help, but no one helped. She bought 6 bags of mulch. Loaded the bags of mulch by herself into her vehicle. I told her she should have left it sitting unless she had help, needless to say I was not a happy camper. But because my Mom ask me not to say anything I respected her wishes and kept my mouth shut. So from that day on I have been with her to make sure she has help, meaning yours truly. Which I should not have to load the heavy bags of mulch myself but I do to save her back.

If you are going to purchase a major appliance from Lowe’s, do not do it online. Go to the physical store and make your purchase, because if you have any problems they cannot help you. I just spent 40 minutes on the phone and was told I had to go to the store that my online purchase was shipped from which is 6 hours away from where I live. When asked for contact information for their digital/online management I was told they can’t give that information out. Also, they cannot give you corporate, regional or district contact info.

Very shoddy and dangerous to say the least, most of the issues were with the dryer install, although the washer was not much better, the parts they neglected to install are very important and a safety issue, for example the dryer power cord comes with a strain relief clamp that prevents 220v wires from shoring out on the back panel of the machine after going around with Lowe’s, they finally came out with the correct clamp but did not install it properly so I had to correct it. The list goes on and finally decided that if you want something done right, you have to do it yourself.

Well, signed contract with Lowe's for purchase and installation of rear sliding doors and pre-hung front door on September 17th, 2024. As of today, August 2nd, project is still not finished. Contractors and sub contractors are unqualified to do these jobs. Please, please do not use Lowe's for home improvement projects!

Worst experience ever. It was a nightmare. A complete horrific experience. They have a pilot program running and it is the worst of all time. I do not recommend Lowe’s to anyone. I have a laundry list of all the details in the facts of every time and place. They lied to me and pulled me around in circles. All I wanted was a working dishwasher and I’m still without one.

Do not purchase an appliance, in my case a dryer from Lowe's because you have 2 days to determine if the appliance is properly working. In my case Lowe's installers did not install the dryer properly. They found the easiest spot to run the gas line, sucking off gas from the water heater, causing the water heater to shut down. Lowe's will not fix the installation, they will not replace the gas dryer with an electric or refund any portion of my money. Their policy is you have only 2 days to notify them, otherwise they don't care about any problems after that. DO NOT BUY AND HAVE LOWE's INSTALL APPLIANCES.

I called in today, and after 2 minutes of a ringing phone, someone picked up and immediately said "hold please" and I instantly got elevator music. After 15 minutes, another lady picked up, I stated I had a Troybilt pony riding lawnmower and needed a spindle for it. I was transferred to another department and another gal said "Lowe's, can I help you"? I restated what I told the other gal, and this gal rudely stated "this is hardware, we don't carry that stuff in this department", I told her "I was transferred to her" and she began sharply we y telling me what stuff she had in her department. I would have appreciated if she had acknowledged me not having any control over who I was transferred to and asked if I wanted to be transferred to "lawn and Garden" who could have helped me. Rude. Unprofessional and not at all helpful.

Stopped by Lowe's recently to pick up some large and heavy items. As I loaded up my cart, I passed employee after employee—not a single offer of help. I checked myself out (because apparently I'm also now a cashier), while two employees stood nearby watching to make sure I did it right. Super helpful… Not. As I struggled to push my overloaded cart out the door—nearly rolling over an employee’s foot—his only contribution was a cheerful “Have a nice day!” Honestly, I wanted to offer him an iced tea while he enjoyed the show. I signed up for the rewards program, because frankly, I deserve to be rewarded for doing everyone’s job and still paying full price. Only person who offered help? A kind older gentleman in the parking lot. I told him, “You’re the first person to offer all day.” Says a lot, doesn’t it?

Lowe’s installed 2 broken blinds. They said they will replace it in a few days. 3 months later & no one has come to repair them. 3 of them were dirty. Also they measured for 5 new blinds & never gave me a quote.

Lowe's Lake St. Louis was paid $33k for cabinets 15 months ago. Countless issues with warped, incorrectly sized, improperly ordered, defective and missing products. We have spent 15 months, calling, e-mailing meeting with 6 supervisors, at the store and in our home for over a year. Everyone says they will take care of it. Nothing happens. More wrong product arrives. No one follows through. Our kitchen is still unusable after 15 months. The head supervisors Joyce and Maya gave us a 1-800 to complain to. Tried that.

Horrible experience with Lowe's customer service. I had to wait an hour to have an associate unlock a tool since the tools are locked up now. I complained to lowe's and Tomás ** was the representative from Lowe's that poorly assisted my complaint. Totally unethical at any resolution.

I went to Lowe's to get a 4-ft ladder, found one on the shelf. They were five, said $54 and some change, went to the counter. It showed $76, had an associate went with me to show her where the ladder were and she said that they cannot sell the ladder for $54, so not my fault that it was marked wrong. There were five ladders in that row. The sticker under the ladders said 4 ft 250 lb, the same thing that was on the ladders, same as on the ladder. I will never step back in a Lowe's store again. I will go to Home Depot.

I ordered a washer and dryer from Lowe's in Union City Ca, I paid in cash. Four days later two guys showed up and took the old washer and dryer out. Then they start stacking on the street the new ones, one on top of another. And I mentioned it to them that it’s too high and it won’t fit through the door. They would not listen to me and there is the problem. Anyway make it short that they didn’t want to put down the dryer off of washer. Same time one of them made a gesture to my face means that shut up. Then I told them to get their machines and go. They left my old washer and dryer on the side of the street..

I bought an appliance from Lowe's Fresno location and have received the worst communication as to when it will be arriving at my home. It was to be delivered on the 22nd of July. I received confirm codes prior to delivery but then received a call from Lowes on the 21st saying not arriving until the 24th or 25th. I was told I would receive another call to clarify which day. I was called on the 23rd and told that it was not coming on the 24th as that delivery truck was cancelled and the 25th did not pull the PO for appliance to be added to the delivery truck. I asked for a manager to call me and for the person I was speaking with to please call me back and let me know an ETA as I work fulltime so I may notify my employer as to when I needed to be home for my delivery.

I would give this review a zero star if I could, I would encourage nobody to ever purchase anything from Lowe's hardware ever again. I would also encourage no one to ever use Holly ** as an inside sales consultant. We ordered a front door, a storm door and a French door. The date of purchase which was January 2nd, we were told a 3-6 week Lead time. That was incorrect. We finally got our doors and had an install date of May 23rd. When the installers came out they installed our storm door and our front door." Which the front door isn't fully finished as Lowe's didn't order the caulk". When they started taking my sliding glass door out on our back porch the installers realized Holly ** done a revision on our door 7 days she came to our house, So she ordered the wrong door. So the installers had to put our storm door back and leave. So the correct door was ordered and arrived on June 27th.

Our installation project with Lowe's was a complete failure, from start to finish. The Lowe's people who were supposed to be handling our install were completely unreliable. They never called me when they said they would. I always had to reach out to them. When I left voicemails, or sent e-mails, they never responded. I was never notified when the project materials were ready for pickup like Lowe's had told me they would do. I had to track them down. (I was trying to avoid the $70 delivery charge that Lowe's wanted.) The installer, Keller Interiors, did make an appointment to do the install with us, and sent us a flurry of emails and texts reminding us of the appointment, but then they never showed up. I tried to reach them throughout the day of the install both directly and through Lowe's Installation Sales team without ever connecting.

I purchased a 2-ton Ruud HVAC system. Efficiency rating of up to 15 Seer2 for the amount of $6000.00. Lowe’s contracted Air Experts to install the unit. A 2-ton Ruud HVAC system with 13.4 Seer2. According to Lowe’s they claimed it was up to 15 Seer2. I was not made aware of the lower grad model until after it was installed. I attempted to cancel with both Air Experts and Lowe's within 72 hours. No resolution was made. I have disputed a partial amount with my credit card company and also filing BBB complaint as well as seeking representation. Beware of false advertising and misrepresentation when dealing with companies.

I purchased a ceiling fan and installation at Lowe’s Bedford in July 6th, the pro came in July 11th and replace my old ceiling fan, five days later the fan and the light stopped working completely, I started contacting customer service to send someone to check it out since it’s still brand new and recently installed, they scheduled an appointment then they canceled and rescheduled three times, I always had to adjust my working shifts accordingly but they kept canceling and rescheduling.

Feedback Flooring Installation – Complete Project Failure

So we paid for a microwave from Lowe’s in Fountain and we paid extra for delivery and haul off and then two guys came over and did a horrible job! First of all they didn’t even bother introducing themselves, they installed the microwave with the existing brackets from a different style of microwave which in return sure the microwave to sit crooked. They furthermore destroyed the cabinets by drilling multiple holes trying to find the correct mounting placement.. Now our cabinets are deprecated in value, our microwave sits crooked so badly that when you put a bowl with water in it that if full would roll over on one side. They didn’t clean up their mess and left me with a shitload of sawdust to clean up.

This store's customers is lacks people to help customers. Tells them they will get the block and don't. Then we have to go get the block on our own. Asked multiple people no help whatsoever. I'll be surprise if we ever use this store again. Had to get the block from the second level.

Wanted to purchase a large shed, many thousands of dollars. When I inquired about a rough estimate on an installation cost I was told they would only tell me AFTER I purchased the shed. I’ll be taking my business and dollars elsewhere. **

If I could give zero stars, I would. We purchased a refrigerator from Lowe’s with the extended protection plan, thinking it would give us peace of mind. Instead, it turned into a months-long nightmare. Our fridge stopped working on November 7, 2024, and we followed all of Lowe’s instructions. They told us not to take any independent action, promising they would handle everything. That was the beginning of the problem. Nothing got resolved. We went without a refrigerator until February 1, 2025—nearly three months without one of the most essential appliances in a home.

Lowe's has gone downhill so fast and the list of issues is lengthy. The very first issue I want to address is how poor the mobile app is. I tried to place an order for certain tile and bullnose pieces and the store did not have the items but yet when you went to the actual store, they had them on the shelf. Lowe's does not properly update the quantities of their products, especially in tile and flooring. My contractor had to go to three different stores, just to be able to buy enough of the bullnose tile to finish the job.

Concord Lowes is the worst customer service. They don’t return the call. They hang up the phone on you. They are not willing to talk about the extra charges and fees on the Account, they are charging stocking fee for the products which is being late and not delivered on time. I’ve been.

My husband and I recently purchased custom-cut shades directly from the Lowe’s website, opting for store pickup. The order arrived quickly, and we were initially excited until we attempted to install the shades and discovered that every single one was incorrect. Instead of receiving the custom sizes we paid for, we were given base stock items.

Disappointing Product and Even Worse Customer Service. I purchased the SLIMKOOL Elite 8500-CFM Evaporative Cooler from Lowe’s on July 10th, hoping it would help cool my two-car garage. Despite using it in optimal conditions (94°F and ~29% humidity), the unit was completely ineffective. It barely made a difference, even after multiple uses over several weeks.

I went to Lowe's for a part for my hose. I asked a customer service lady if she knew where I could find the part. She was too busy having a conversation with her friend. She said outside. I went outside couldn't find the part. I went through the entire store. Lots of employees, but no one to help me. That was the very last time I will come to Lowe's. Their customer service has always been lacking!!

Hi am a second time homebuyer who used Lowe’s the 1st time to install my blinds and had a no problems. So naturally I wanted to go through Lowe’s to get my blinds installed again. However, this go round there has been poor planning on the contracted out business they use to install blinds, Rayline Installation. They only have 1 installer for the entire area and their installer was unavailable to install due to personal reasons. The scheduler informed she was certain and “foresees” the installer being available the following week but of course that week came and the installer was called out of work again.

We purchased a window A/C online. We had no idea they have a 48hr return policy. So if you order it online you have to hope it happens to arrive when it is hot out. They could just state this on the A/C website pages so customers are aware. They could also put it on the confirmation email you get when you purchase it. It's also not on the actual receipt, where most store state your last possible return date, but then they would have to give a lot more refunds. People could decide if it's worth the risk of installing something that you have only 2 days to return. This Keystone A/C also had the positive feedback given by influencers. I don't feel that is credible. I have never seen another store that did that so I didn't check who wrote the feedback. Also they are one of few stores that don't refund difference if item goes on sale.

Bought a Samsung Refrigerator back in 2021 with a 5-year protection plan. Fridge went out in April of this year. Called Lowe's and they said I needed the proof of purchase to file the claim. I asked them to look up the purchase and was told it was too long ago for it to show up in their system. So no receipt, no warranty work. I had to spend thousands more for a new fridge, also through Lowe's. Then, this last weekend, when cleaning out a dresser, I found the receipt so I called customer service to ask them what we can do to make it right since I shouldn't have had to buy a new fridge. They said the best they could do was to refund the prorated value of the protection plan and send me a check. Originally, 189 dollars for the warranty, they are sending me a check for 19 dollars. They cost me thousands to get a new fridge because they couldn't process the warranty on the old fridge and the best they can do is refund me 19 dollars??

I'm upset you charged for delivery after walking store for an hour with no help. 2 hours on phone with no help. Walked around another hour at Belmont store before I received help. Your website is limited and know one answers phone at either locations. I'm done with your company for the rest of my home improvements I've spent a lot of money with you people. I was verbally assaulted by a old lady at customer service desk at Iverson Way store Charlotte. The manager spoke with me about complaint. Funny another associate said this women had many complaints before. She is too old bitter and mean to represent this company. Like I said Home Depot is where I'll try after 30 years of dealing with this treatment.

I am very disappointed in this store and the workers! How can you mistake a an electric stove for a gas stove? They won’t even refund the next day delivery fee! I want my money back. Lowe’s you are a bad store.

I purchased 2 window unit air/heat units made by LG in March of 2025! The compressor went out of one u it the first week of July when the air temperature was over 95 degrees. An electrician told me it could not be repaired. I quickly purchased another unit. I took the original back to Lowe’s and was very rudely told there was a 48 hour return policy! I explained the circumstances and was told there only they would help us if I purchased another air unit from them, they would give me credit for the broken one! I told them I had already replaced it so please refund it to my card. I was told no they could not issue any form of refund unless I purchased a new unit! I left the unit with them!

Terrible customer support from Lowes. I purchased something and shortly after receiving it, I decided it was not what I expected or wanted. When I returned it to my local store, I was told that since it was a seasonal item, I would have to call the Lowes corporate Customer Service to set up a return. I was told that since the item was a seasonal item, the sale was final. They referred me to the terms and conditions for seasonal items not mentioned in the purchase process and buried in the fine print, it said that the seasonal sale was final. Note that this was not clear when I placed the order. I was under the impression that the item could be returned like most items. After pleading my case, I was basically told to go pound sand and they would not work with me. TERRIBLE CUSTOMER SERVICE!

Purchased an over the stove microwave. Did not install for a couple weeks. Upon installation the Whirlpool microwave was intermittent working. Contacted Whirlpool for repair via email. Have not heard anything from them. Contacted Lowe's ref their 365 day warranty coverage if Lowe's credit card is used for purchase as listed on their website. They referred to another section stating, "Nope, not covered." Cutting up my Lowe's credit card. Spent thousands of dollars there, but no more!

I was in the garden center today and was purchasing a bag of paver stone that was 50% off. The cashier, Jackie in Staunton, Virginia was extremely rude and told me it wasn’t that price, and when I said she should honor the price clearly on the bag she said ”too bad”. Very poor attitude and didn’t care about me at all!!!!

I bought a Simpson's pressure washer from Lowe's and after using it for the second time it froze up. Took it back to the store and was told warranty is only 48 hours! Was not given any kind of refund. I will never shop at Lowes again because of the customer service and warranty policies. VERY DISAPPOINTED!!!

Phoned customer service to get someone out to check my stove, which has died out- was given advice to call a certain number and was guaranteed someone would be able to come check, with no cost involved- called the number, got the runaround, automated messages, not able to talk to a representative for 40 minutes- no luck- last time I buy any electronics from Lowes.

We are a 40 year old company and we customarily run several jobs at a time. We have a Lowe's Pro account and are tax exempt. We have always kept our unused/like new supplies to return at the end of the job and generally are purchasing for the next project at that time. We have never had an issue doing this--either credit was issued back to the card used to purchase or a store credit was given.

Brownsville, TX. Nancy & Sophia (sp?) were rude and inconsiderate of two separate customers needing assistance in plumbing (myself & another gentlemen). Both of us approached the two young ladies that were present in that department. Upon approaching them, a third employee arrived and they began a discussion amongst themselves in regard who was supposed to be in plumbing. We insisted on receiving help, but the two girls ignored our requests and walked away leaving Isabella behind.

Order 5 Allen +Roth light fixtures online. Three of them came with broken globes. Our local store had none in stock but Jefferson City store had 8. Drove the 30 miles to get three exchanged while my electrician waited. Karen G the head cashier and Kurt B were happy to help! Excellent customer service and understanding. Got in and out in less than 15 minutes!

Bought a dishwasher from Lowe's and also got the protection plan. Flash forward a few years and the dishwasher basically melted. I was still within the protection plan and filed a claim and Lowe's denied it. Trying to get more info from them or the plumber they sent has been impossible. It's bad enough that they sold me garbage, but the protection plan feels like straight up fraud.

I am super impressed, they gave me a 4 hour window to have my refrigerator delivered and set up. They were early, which is impressive in itself, but the two young men that delivered it and set it up, were speedy, careful not to damage the product or my walls, and most of all polite through the entire process. They made sure it was running properly, cleaned up any left over waste and were gone in about 45 minutes. If there was a rating above 5 stars, they definitely would get that. To the guys that is delivered my new refrigerator and set it up. JOB WELL DONE.

I had a toilet delivered that had clearly been opened and resealed, and when I opened it, the lid was broken in half. Wasn't even it its box, just sitting in the bottom of the main box. I called to ask about what to do and was placed on hold for 45 minutes before I had to go. Finally got to chat with someone about it online. and they said they'd schedule a replacement. Then I got a voicemail about a scheduled "service call." To replace it? I don't know. My plumber is on site now so I tried to call the store to ask if I can just have the plumber install the toilet and the get a replacement lid. I tried for over an hour to talk to someone at the store. I was put on hold for 7 min then disconnected.

In the past I had purchase extended warranty in Lowe's products and never had problems with it. I purchased a refrigerator on 11/13/23 and bought a $299.97 5 year extended warranty. My fridge stopped cooling yesterday, I called and now the warranty is thru Assurant. They were not able to find it in the computer. I sent them an email with all my information and copy of the invoice. Now they tell me I have to wait 3 days so they can enter it in the system and thennnn I can submit a claim. VERY bad service for what you pay for. UNACCEPTABLE!! Will never shop at Lowe's again!!

I have never ordered from Lowe's before, worst experience ever. Wrong things in order, 2 solar lights ruined do to NO packing material. Chat was ridiculous for customer service, after an hour I gave up. I ordered 2 small trellises (advertised as rounded for Pots), I received 3 straight small ones (wrong), a 5lb tub of Miracle gro, also Miracle gro sticks for plants. I received 3 trellises that are straight not rounded for pots, the package came with everything thrown into a box, all banging around each other. One light I think was damaged, and the other did not have the pull tab in it for Solar lights.

Had a garage door opener installed. First they have people coming out who are not experienced. After he had installed everything he tells me I need to have a spring repaired. After the fact now I’m out of more money because that’s something they don’t do. And had I had known that I would have just got someone else to do the job. Now I will be out of more money. Would not recommend at all. Lowe’s you got me this time. Sad.

I don't even want to give my project one star but I will for a few good employees that finally helped me. Jessica ** sales messed up my carpet quote, install, NIGHTMARE! I have had a awful experience. She never ordered carpet for kids' rooms even though I had full measurements beforehand FROM THEIR PEOPLE. The carpet was then at installer's business. I was told it would be picked up and I would get my money back so I could get a new quote even though it was her fault. The carpet never did get picked up from installer because no one sent him the message hence waiting for refund, carpet was taken back to wrong store by installer so I didn't get a full refund. NOT MY FAULT!

Horrible Lowe’s nightmare just continues! Ordered front, kitchen doors and storm doors in November, took 5 days off work various times and today we still don’t have them! Doors were damaged or too short, or it snowed, etc! Today special order doors that took weeks to get after others weren’t measure right, are too short! You can stick your hand under these doors! For bugs, rodents, rain, snow and ice to come in! Can’t get Sales to call you back, the store manager of doors was fired, the rest tell you to call salesman!

Ordered No Dig Fence Panels, not available locally, so we ordered from Portage, MI and to be delivered. 2 of the panels had broken off tips, contacted customer service and was told couldn’t be picked up and new panels be delivered for another week. We started filling pool and need fence to be installed! Then was told a 20.00 gift card would be offered in lieu of a discount! Asked if another store if available closer deliver new panels and pick up broken panels, then was told I would have to pay 78.00 delivery fee in which I already paid! I have to pay a delivery fee for defective product to be picked up and receive what I paid for! So neither the clerk who pulled fences nor delivery drivers notice the panels were damaged and then tell me I can return them at other store (not in stock and we cannot match what we currently have) YET I have to drive 1 to 1.5 hours to return and pick up new panels. NOT HAPPY.

Purchased a battery powered Garden Sprayer less than a year ago. Went to use it this year and it would not pump liquid. This sprayer shows in my Lowe's account that I indeed bought it. Went to take it back to Lowes and did not have receipt. The employee asked for my credit card. He said it did not show the sprayer as purchased. I explain to him that I have to change credit cards at least twice a year due to fraud. I was told without the receipt I could not return it. Lowes does not even recognize their own software as being accurate for proof of purchase! I will never buy anything from Lowes again. BEWARE!!!!

I ordered this particular KitchenAid dishwasher because it clearly stated power cord included. After waiting 10 days for delivery, the dishwasher was delivered to my house "WITHOUT" the power cord. I called Lowe's and the employee checked and verified that the product I ordered did in fact say power cord included. She then offered to replace it two weeks from now or connect me with KitchenAid for further assistance. I opted to talk with KitchenAid and after 30 minutes of waiting on the phone, I was told that "Lowes" website information on the dishwasher was incorrect and needed to be corrected. I was then connected to parts so that I could discuss ordering a power cord. After being on hold for another 20 minutes I disconnected the call and went to kitchaid webstite and ordered the powercord and paid additional for overnight delivery.

Horrible like nothing I've ever witnessed. Bought a ceiling fan with installation because I don't have a ladder in a condo. After countless hours, multiple visits from the installers and multiple visits to multiple stores, there was not one person who could sell us the proper parts for a ceiling fan to be installed. They call their people pros but they are definitely not. I know more about ceiling fans at this point than their pros. I took it as far as executive level to Kayla G. and they did nothing but leave for vacation and leave me hanging.

The service is a complete scam. They quote you one price, then corner you into paying extra for unnecessary work they create. In the end, Lowe’s washes their hands of the third-party contractor’s mistakes. On top of that, the work was done poorly. If I could rate them below zero, I would.

I just purchased our third Frigidaire side by side from Lowe's. The first two lasted 7 years and 5 years. The Lowes price match is garbage. Lowes will only match price on the items original price. I had been in the appliance business most of my life before retiring. Only 7% of total appliance sales are based on original price! Most are small retailers. This is nothing more than a slogan that is absolutely worthless. Price shop! Every major retailer -Best Buy, Home Depot and even the Frigidaire online site have better pricing!

I recently visited the Lowe's billing site and noticed I was being charged a late fee. I had recently purchased a freezer and had to return it as the item was not garage-ready. I received an email stating the amount was credited back. But they did not indicate that it was not credited back in full; therefore, there was an amount still due, unbeknownst to me. With Lowe's, I receive a blizzard of paper mail with endless offers, so yeah, I may have missed this bill, if they did send a bill. Even though I received an email saying the return was credited. What you did not say was that if it was not refunded in full, there would be an amount still owed. I have not had a CC company in the last ten years that sends out a paper bill. Point, I will never purchase another dime of merchandise from Lowe's..

I visited Lowe’s on the other day and dealt with two separate customer service people Meagan and Lucretia. They were both very helpful and very tentative. They knew their areas and gave awesome suggestions. Awesome experience.

Had the worst online order, delivery experience, and customer service interactions at this specific Lowe’s location (Boone, NC). I ordered a large order ($6000+) in order to build a fence on my property. The 1st delivery driver was rude and condescending. He tried to solicit a good review for himself by telling me what to write in the survey. There were items missing from the delivery but this driver made me sign for it anyway. Then when I called customer service to figure how to get the missing items, I was shuffled around to different departments until I was flat out lied to just to get me off the phone.

Crap service and crap delivery! Placed order for 2 doors at the beginning on June. Delivery date has changed 5 times and now postponed until SEPTEMBER!! That's 4 months total for waiting on the delivery of 2 doors! Absolutely not! I'll take my business elsewhere. Also the whole let me charge your card every 7 days and then put the money back is absolutely ridiculous! Everything about this transaction has been awful!

We ordered a refrigerator from Lowe’s in early June to be delivered on July 3rd. We were told that old fridge would be uninstalled and new one installed. On date of delivery guy said he was unable to remove fridge. My husband spoke with Kenny at delivery customer service who explained that the delivery man could uninstall fridge. This did not happen as the delivery guy just left with our refrigerator. My husband than calls Lowe’s deliver back and spoke with a gentleman named Greg who was the most unprofessional and rude employee I have ever heard. We were then given a window of time from 7am to 7pm on the 4th of July!!! We were promised that the old fridge would be removed and new one put in place.

Normally I don’t do reviews, but Lowes gave me no choice. I am writing to formally express my extreme dissatisfaction with the delivery and installation service I recently received from Lowe’s, which has caused significant inconvenience and frustration for me and my family. I purchased a washer from Lowe’s for $1,039.68, which included delivery, installation, and haul-away of my old machine. The primary reason I chose Lowe’s was the promise of a hassle-free process, especially since I am unable to handle these tasks myself due to work and family obligations.

Flooring install was delayed 3 times with very little notice or communication from installer. I cancelled install after that. Lowe’s made me come into the store to do cancellation. Took a very long time to get someone to flooring dept. They gave me a refund on labor and said they would refund the remaining balance once they received the carpet from installer. That was 3 weeks ago, still no refund and next to impossible to contact flooring dept. Horrible customer service!

I had an emergency late night repair project and came in as the store (Catonsville location) was getting ready to close. Rochelle not only made sure I got into the store, but also pointed me directly to the parts I was looking for and then rang me up. I was in and out in 5 minutes. Totally saved my hide!

We live in Yakima Wa. And visit Lowe's often for things we need. It’s our favorite Garden and hardware Store. The people are very nice and helpful. Just recently had an excellent experience with a employee named Hayes who helped me in the store. Very friendly and and he helped by cutting some lumber for me and I think he deserves a raise. He is a excellent example of customer Service! Westley in Yakima Wa. THANK YOU FOR HIRING Him.

I previously listed a complaint in the spring regarding the use of the Lowe's credit card. I immediately canceled the card. Now I am letting everybody know how I feel about how Lowe's handled my flooring installed. I previously had wood flooring installed on the main floor of my home, excluding the master suite which is on that floor as well. Fast forward to the spring. I decide to add the same wood flooring to the master suite.

This review is of Lowes Customer Service. Terrible communication skills. Was on hold, intermittently, for over an hour. There was nothing they have the ability to do. The price of the item I was getting help buying went up by $100 WHILE I was wasting my time getting help with the order & the customer service representative & manager could not/would not honor the price the item was at the onset of my call. Over an hour later, instead of getting $100 off (as I should have), the price was now $100 more and they said there was nothing - absolutely nothing - they could do. It seems like Lowes customer service is entirely inept, incompetent, has no customer service skills, has no ability to help with price corrections whatsoever.

I recently purchased a Miracle Grow product online from Lowe's. The box was not delivered on the delivery date I selected. Upon opening the box, I had received Soft Soap Scrub cleanser, not Miracle Grow. I contacted Lowe's by telephone and online chat. A reputable company would have apologized and immediately sent the correct item that was already paid for. But not Lowe's 🤨. I was told to ship it back for a refund or drive to a Lowe's store for an exchange. Excuse me??!! The error was Lowe's, not mine. You are asking me to jump through hoops to correct YOUR ERROR??!! Shame on Lowe's. Terrible customer service. I will not order online or in store from Lowe's ever again.

Purchased Frigidaire from Lowe’s. Bought 5 year Lowe’s protection plan, Fridge went out 13 months old. Tried calling to get service set up. It took 2 days to get through to someone to be told they don’t have service in our area. Never offered a replacement fridge. The plan was 160 dollars. Ended up losing over 400 dollars in food. Charged for a plan they can’t service and reimbursed 999 for a fridge that they never even looked. Probably shouldn’t sell a plan you can’t service would be my suggestion. I’ll never go back for anything from Lowe’s. Pretty bad experience overall.

The service is always Don't know nothing, Can't find nothing. It's over there. This is not my department. But your vest says you a Pro. Incompetent employees leads to bad customer service experience which further emboldens stupidity. That's why it pays to not allow these stores to have a monopoly over their communities But I'm sure that some deal was made at the local political level.

I had a truly frustrating and disappointing experience with Lowe’s. I purchased a refrigerator in-store and was told it would be delivered two days later. I was also assured that someone would contact me the day before and again on the day of delivery with a time window. That never happened. Instead, on the delivery day, I received a call only four minutes before they were about to arrive. I wasn’t home but asked them politely to wait 15 minutes. When I got back, they were already gone. I tried calling them—no answer. My wife called from a different number, and they finally picked up and agreed to come back.

Craftsman claims their 20 amp lithium battery can charge in 60 minutes but my experience shows it takes four or five or even 6 hours to fully charge. The battery will show three lights indicating it's charged in about an hour but the charger will not indicate that it's fully charged for again for or maybe five in my case upwards of 6 hours. I love the string trimmer but the battery is fubar.

JoJo ** and Hunter are amazing! I’ve been working on a project for 2 weeks. Thru always ask when I come I. If I need help. They load whatever I need. Very friendly and caring. Ask how my project is going. That’s how Customer service should be and it’s rare to come across these days. They are pretty awesome individuals and I’m grateful for them.

Lowe's customer rep told me item was in stock at local store. It wasn't. I paid for what I did buy - all check out was self check out - lousy lousy. I then contacted customer service online instead of calling them and was informed that I would have to go back to the store I just left to get someone to check for a store which stocked the item in question. When I asked the rep to check online he stated they didn't have the means to do that. Terrible customer service at all ends. I'll complete my home renovation using only supplies purchased from Home Depot. The item I was inquiring about was a table saw - just ordered from H.D.. Stay classy Lowes - I'll never be back.

We started a kitchen project with Lowe's in Carrolton Georgia. At the end of February 2025, the installer for Lowe's came out to measure our kitchen. March 8, 2025, we went into Lowe's, picked out the cabinets we wanted and charged our order to the credit card. On April 24, 2025, we received the bulk of our order. On April 28, 2025, the installer came to the house and installed cabinets. Now I'm going to go back to when the kitchen was measured by the installer. He was informed that a cabinet above one kitchen window needed to measure exactly above the window. We did not want the cabinet to go past the window frame. This was also explained to the person that was working with us when we ordered our cabinets. We are not the professionals here, yet there were multiple mistakes made starting with the installer's measurements and our requests. Currently, we have a nonfunctional kitchen.

Just got a quote on a privacy fence from Lowe's, ridiculous, their price is $10,000 higher than a fence company. Do not use Lowe's for a privacy vent. Go to a fencing company. Lowe's prices are stupid, stupid, stupid

Purchased a Maytag top loader washing machine from Lowes. Brought it home, installed the same day but had to go out of town. Got back after the weekend and put on the 3rd load the washing machine did not clean the shirts and left grease marks on my shirts. Called Lowe's and Lowes kept me on the phone on hold for an hour when I called the major appliance department. I had to hang up and call back. The agents in the store bounced me around because the major appliance department never picked up. Finally someone at front desk talked with me only to tell me that I had 2 days to return the major appliance. Then it goes to manufacturer warranty. Washer was purchased on the 18th and I contacted them on the 27th. NINE days after purchase and they will not take the busted machine back. Let the buyer beware. For a big purchase like this you had better be sure. I won't be patronizing Lowes anytime in the future.

We ordered a GE Profile Refrigerator. When it was delivered to us it didn't come in a box. It was wrapped in plastic which I thought was kind of strange. After the delivery guys brought it in we discovered that the water and ice dispenser didn't work. The delivery guys told us it was because the filter was missing. No big deal we can buy one, however we then discover that the middle drawer is not working. So we immediately contact the store. They were very helpful and within a few days we received a replacement. As the delivery guys were removing the first unit I discovered a piece of paper taped to the back, on it was the words SWAP. Which means that we didn't receive a new unit the first time, we received a unit that had already been returned once already. So, to continue with my story, the replacement came in a box unlike the first one.

I purchased Kobalt 24-volt 8-in 2 Ah Pole Saw Battery Included, Charger Included, Item #1774922, Model #KPS 1024A-03. Transaction #** 12 days ago. The product has had minimal use. The product does not work, as the chain on the saw continuously comes off. My wife tried to return it to the Lowe's store where it was purchased, but they would not accept it for return or exchange. My wife is furious with customer service at the Lowe's store in Magnolia, Texas, and she has now sworn never to return to another Lowe's store again. Collectively, we have invested thousands of dollars of our money in purchasing items from Lowe's, including major appliances, big-ticket items, etc.

I was told in the pacoima store that burbank had the item I needed. I called so it could be on hold and after 40 minutes no one answered. I went to the store and it was missing one piece. It was ordered by the manager and he said the pacoima store should had called burbank to verified it was there. I get the piece the next day delivered and it was broken. I go to pacoima store and this employee Monique said go back to burbank. I asked for the corporate number and she asked someone else to to give to me.. I said, "You guys call burbank to help resolve this," and she said, "You need to call because it would 2 hours before they answered.." Then another employee comes to try to help and Monique comes with her.

I purchased a refrigerator, ice maker and some other items to be delivered to my house on a Friday. I received the confirmation the day before, told work I would be late and waited. After the time slot had passed I called the store and after several 10 min.+ holds and transfers was told that it would not deliver until the following Tuesday. I explained that I had missed work to be home for the delivery and was given a discount that did not cover my missed work and was told they could get it to me Monday. I called Monday to verify delivery and they said it was delayed until Tuesday. It was to be delivered late in the day and I told them I needed an hour notice to get home which I verified again on Tuesday as well as the fact that they would hook up the ice maker and switch the door hinges. Did not happen.

I visited my local Lowe’s (West 11th Eugene store) today. I was looking for a very common item. A timber bracket/hanger. An associate asked if I needed help finding something. I told him what I was looking for. He said, “Let me see if I can find it on my phone.” After over two minutes of just standing there as he searched his phone, I said I would go find it myself. On my way looking for the item, another associate asked if I was finding what I needed. I told her what I was looking for. She got her phone out and said, “Let me see if I can find it on my phone.” Another associate was nearby and she asked him, “Do we have any timber brackets/hangers?”

We purchased wood from Lowe's in Brewer (over $1,000). Bangor said they wouldn’t deliver to Greenville Junction. Delivery was scheduled for Monday, June 23. We waited all day, with no call, called around 3, only to find out there was a mechanical failure. Delivery rescheduled to Thursday. No call or email - not a word. Today, I received an email confirming delivery, while my partner received a call saying delivery wasn’t possible. The third party decided we were too far. There was no mechanical failure with the truck Monday. That was a lie. So the order was cancelled and now we have to figure out where to get this. I will say after how we were treated, I will not shop at Lowe's again. Yes, it’s just me and I’m fully aware Lowe's probably could care less. But it’s really disappointing to be treated with such disrespect and callousness. I can’t believe how much misinformation and double talk we were given.

On June 16th 2025 I bought the Craftsman 3200 PSI pressure washer. The upcoming weekend. I was gonna use it to pressure, wash my driveway. Multiple issues which I will get to. Not finishing my driveway. I repacked and brought it back to the store. Lowe's refuse to take it back because it had a 48 hour return policy. That's the first problem. I understand there are bad apples out there who buy, just to use it and to return it. Well This is not one of those cases because I'm self-employed and it will be used. When The cashier from return called a manager over, She Express another one has to say Someone else is bringing in the pressure washer. The manager Looked and pointed at a sign by the return area and said there is a 48 hour Return policy on this, there's nothing I can do. It was said with an attitude as if she's judging me of being one who use it and return it.

Run, don’t walk, away from Lowe’s Saugus if you value your time, money, or sanity. My personal, first‑hand account of a kitchen remodel that became a four‑month hostage situation. Project signed: Feb 29. Promised completion: Jun 6. Kitchen demo August 12th. Actual completion (after I hired outside pros): Nov 26, two days before Thanksgiving.

Do not buy from Lowe’s. I purchased a refrigerator in the Miami outlet, they sale scratch and dents items, but equipment should be operating correctly, within a week the refrigerator stopped cooling. We contacted Lowe’s Customer service which were very unprofessional, insisting that we only had 48 hours to return it and they did not have any options for us but to call manufacturer. We did called the manufacturer, the Frigidaire technician came and found a leak that is not fixable. We called back Lowe’s customer service and they do not want to assume responsibility for the defective item sold to us, even though they confirmed the items in the outlet are not tested in any way before putting them back for sale. I will like to alert consumers that these are not just scratch and dents and you can lose your money trying to save a little. Don’t buy from Lowe’s, in addition they have Terrible customer service.

I usually don't leave bad reviews, but I am so disappointed all around with my Whirlpool water softener that I purchased at Lowe's 3 months ago. The softener itself lasted a month before it started showing error, so called Lowe's, they stated nothing they can do and to call Whirlpool. This has been nothing short of ridiculous. Whirlpool had us do everything online (when we got a hold of someone) and then had go to the QR code to walk us through a diagnosis. We aren't plumbers and my husband just got home from a heart transplant. They stated they would send us a part to what we "think" is the problem and they would send us the part. When we get the part, they will send someone out.

As a business owner with a pro account and doing the majority of my business with Lowe's, the lack of support that speak English and actually comprehend what I am saying is getting worse. We should have access to people who speak fluent English and comprehend English well. Not spending more time repeating ourselves than resolving issues or making payments. Unless it is in our local stores, the call center has become a nightmare and a chore to just conversate with someone and resolve issues.

If I could give 0 rate I would. This is very upsetting and disappointing! We place orders for pantry cabinets January this year. Delivery got keep pushed over and over, after a very long wait finally cabinets was delivered first week of May, opened up the box and wrong cabinet were delivered, have to keep the cabinets for 3 weeks, and wait for another 3 weeks to wait for the right ones, delivery date got pushed again. Then the day comes they sent A WRONG CABINET AGAIN!!!! What in the world???? By this time I was done and tell them to get everything back and refund my money back!!!! Lowe's do better! This is so frustrating like very frustrating!!!! Seriously!

Wow, I feel like as an older man I was being scammed. We looked at a sliding door that needs replacing. We found the matching door and inquired for Lowe's to install it. A very nice man from Lowe's came out to give me a price for the installation. He had the Lowe's uniform on. He said, "We don't use Lowe's doors, we do custom doors" and the $500 door turned into over $4000 after all was said and done. He did say he would run it back through another program. Beware, this is not good business practice.

Don't have a key cutting station. Staff called twice over intercom no one bothering to come or even look twice as staff walked around a mostly empty store. Can see why no one was at the store. Wasted my time!

A whole house generator was scheduled on line through Lowe's who unbeknown to me contracts with installationmadeeasy.com who then contracts with Premier Construction in Cleveland TN, 3 hours away. Neither of these are rated by BBB and both have dismal reviews. It was a classic bait and switch, making me think I was dealing with Lowe's. The installation was a crudely done event and far short of the code "in a neat and workmanship like manner". A $16000 lesson in poor customer relations.

Repair would take average two weeks, worked on three times, last time went 7 weeks without a washer. Last time broke down before he got down the road, contacted Lowe's the second time it broke down. Corporate said give them 2 days, and they would get a new washer. They never called, this last time the repair man said it was unfixable. Called Lowe's, they would call me, of course week later they didn't, so called Advanced Appliance. They said Lowe's called them and said try to fix it, after Advance said it was unrepairable, which that would mean another two weeks, that would be about 8 weeks without a washer, told them no going to Home Depot, Lowe's are liars, all about money, not their consumers.

Terrible service. Purchase a new Bosch dishwasher. Appliance arrived damaged and Lowe’s had a photo on the delivery email showing the damage. This was not disclosed to me in any way. Upon opening a few days later I saw the damage and they refuse to exchange it with an undamaged product due to a 48hr window of return. Absolutely ridiculous!

CUSTOMERS BEWARE of the deferred interest Lowe’s provides, it is a scam between Lowe’s and Synchrony Bank. I purchased a washer and dryer not even realizing that I had even agreed to a deferred interest plan. Well a month ago when I went my app to pay my monthly bill as always, I noticed an additional $541 so I called and they said I was on a deferred interest plan. I was not notified before this charge and they said really rude that, "You should have saw it on the second page of your statement." Who looks on the second page of a statement? Especially after they push you to go paperless. I see this scam has happened to lots of customers. BEWARE CUSTOMERS!!!!!

My experience with Lowe’s customer service was infuriating and unacceptable. I purchased a refrigerator from their store, expecting quality and reliability, but instead received a nightmare. The appliance arrived looking as though it had been dropped, the compressor hummed loudly, and the machine refused to cool, rendering it unusable. When I contacted customer service, I was met with dismissive representatives who seemed uninterested in resolving the issue.

House got hit by lightning and blew up our stove. Went Friday night to buy a new Gas stove, and see about delivered and install. Woman said sure, deliver/ install for Saturday. What a relief, over 1200 bucks later. But then Saturday, no stove.. Called Lowe's and was told since it was an install, they would call Monday or Tuesday to install later in the week. Not happy, but ok. Didn't get a call until Thursday, they'll deliver NEXT Thursday. Last time I buy shit from Lowe's. This is the SECOND time they did us bad. Last time, I had to threaten legal action to get them to make good. DONT USE LOWE'S, GO TO MENARDS IN JOPLIN.

Yesterday I placed an online order at a local Lowe’s in Raleigh, North Carolina. The order was for eight concrete stepping stones, three bags of Pine bark nuggets, and a garden plant. I chose the delivery method of Instacart because the items were heavy and I did not want to cart them to and from my car. Firstly, I was told the order would be delivered that same day. I received no updates and it was never delivered. I called the next morning and was told that the order would be picked up by an Instacart shopper at a different location than where I ordered it. About four hours later, I got a notification that the order had been canceled.

No more Lowe's for me. Can never seem to get an online order correctly. Too Much confusion. Credit card company blames Lowe's. Lowe's blames. The credit card company, I don't know who to blame but I won't be dealing with you people anymore.

My boyfriend and I went into Lowe’s just real quick to use the restroom. Someone in the front already pointed out what directions to go, to find the restroom. This lady named Suzie comes out of nowhere and starts asking us if everything was okay and if we were lost which my boyfriend answered her and said we’re just looking for the restroom and she tells us again where the restroom were. We used the restroom and come back out and then boom the same lady Suzie is right there and she asked us again if we were okay, if we needed anything and followed us until we left that section of the store. It’s kinda obvious she thought we were stealing by the she kept following us to the restroom and when we got out of the restroom. She was talking to us like we were little children also which made me feel more uncomfortable.

If only there was a position call 'Project Manager' ~ someone that would be assigned to a customer's project as soon as the sales contract is complete and would follow it from that point until completion. Someone that would monitor and communicate status, roadblocks, etc...to the customer and offering solutions. Contacting 888-516-1010 is NOT working, Lowe's. This is my second and last project. I was reluctant this time but went against my gut. NEVER again. The customer's experience should NOT be this complex. Let's trash your current efforts, start with Indeed!!!

Purchased a dishwasher mid May and scheduled it for delivery and installation in June. Never received a call the night before from the installer. I called the next morning and was told the installation team would be at my house that afternoon (okay, sounded good). Then received a call from the installer a few hours later saying they went to pick up the dishwasher from the Lowe's store and it wasn't there. The store, however, was telling me it was picked up. Six phone calls and two hours later, I learned there was indeed no dishwasher to install. The rep actually referred to it all as "shenanigans." Cancelled the order, cancelled the Lowes credit card I opened for this purchase, and am waiting for my refund. I should have trusted my gut to no go with Lowes for appliances. I didn't pay for shenanigans.

I purchased three toilets using the chat on Lowes.com and had them delivered. On May 30th I had them installed by a local plumber, but one was leaking as it has a hairline crack. I contacted Lowe’s and they stated they could not help me as the toilet is used on which I stated how could it be used when it’s been leaking since we’ve had it installed. They said they would not take it back because they considered it used. I told them I’ve already paid for that $209 for the toilet along with $275 for the installation through a plumber and will now have to pay the $275 again when I get another toilet. They never even offered to reimburse me for the install nor the faulty toilet. I not only called customer service but chatted with them also and have the chats saved. Horrible experience. I would and will NEVER purchase anything through Lowe’s.

Lowe's customer service is the WORST! I just ordered a refrigerator from them and had a delivery today. They deliver a broken fridge! How do you not check if the plug has prongs before delivery? Then I call customer service, and they hang up on me after keeping me on the line for TEN MINUTES! When I call back, I get through, and the customer service representative, Mike, is nonchalant and couldn't care less. He says my delivery is rescheduled, but when I ask to cover my delivery fee, he states he has to ask his manager. I ask when his manager will call me back, and he says he does not know. Are you serious?!

Lowe's Southside Myrtle Beach on Hwy 17 has the worst phone support. You can call and no one will answer. After almost 6 minutes of holding on line, you will be disconnected from their system and have to call back in. If you ask for manager on duty, they are rude and use the excuse they only have one person back there and they are with a customer. The problem with that, is that you get that excuse if you call home improvement, appliances, outdoor lawn and garden, or anywhere else. Either they are short-staffed or don't care.

I would give this negative stars if I could. This was for a front door and storm door installation. It started out ok. Went to the store, spoke to the salesperson, set up the measurements, the people came to take the measurements and said we would get a call to pick out our doors. That happened, we got on a Teams call with the salesperson, picked out our doors, paid about $2k and thought everything was good. I was wrong.

Had previous good experiences before, but Lowe’s FAILED on multiple fronts on this one - will never buy installation services again! From the in-store order entry (simple) to the AI Bot who automatically scheduled an install with a NO NAME, NO TIME install and did not ask if this worked in my schedule. I called the 800 to gain more communication - woman barely spoke English - kept responding with answers that told ahead of time could not understand what I needed and she could not help me! A disaster on every front!!!

Do not go through Lowe’s for kitchen cabinets and install. Took 4 months to complete the install after multiple product quality control issues from their Diamond Brand cabinets such as paint chipping off and huge gaps on the trim. Even the replacement cabinet came with defects and had to be replaced a 2nd time delaying the project further. My family went 2 months without a sink and stove (living with 2 small children). You deal with some lame brain company called Premier to oversee the project and can tell they have no actual experience just phone jockeys. The 3rd party installer from Lowe’s puts you on the back burner if your project isn’t convenient for them.

We ordered a freezer from Lowe's and spent over $900! It was delivered & the box around the freezer looked undamaged. We didn't have the delivery staff unpack it because we weren't ready to stock it yet. Note to self. ALWAYS have the deliver staff unpack the product for you! A few days later, we unpacked the freezer & the door fell off & almost fell on my husband. He got the door put back on, then we discovered a lot of damage to the inside & outside. Dents, cracks, etc... We took pictures & my husband, a few days later, called & told customer service about the damage. To further the insult, they offered us a $25 Lowe's card.

I have never had so many problems attempting to buy a simple interior door for my house. 1st problem is I never received a order number for the door I ordered online a few weeks ago, yet they withdrew the funds from my bank. So, I called their customer service to check the order status. 2nd problem is the customer service rep had such a strong accent that I could hardly understand her.

York, PA Lowe's had the best customer service all the way around on our visit. From kitchen cabinets which was a lot to get together was done 100% fantastic from getting a chain saw and wire to checking out was wonderful.

Kandi golf cart delivered 6/1 took it for spin. USB ports not work. Front seat had big gap in right side frame was bowed. Called Lowe’s told me I could return. They refused 48 hr return policy. I’m stuck.

I purchased a bathroom faucet for a large spa tub. My contractor was 6 months behind in completing the project. He then disappeared. I attempted to return the set in unopened box that I had bought online. I was told by store over 90 days. I took it to corporate level with no resolution.

DO NOT BUY FROM LOWE'S – TERRIBLE CUSTOMER SERVICE! I’m beyond frustrated with Lowe’s. I purchased a clothes dryer that arrived defective. I immediately contacted their fulfillment center to request a return and refund. That was over 20 days ago, and I’m still waiting for my money back. I’ve called customer service multiple times and keep getting told there’s a “technical issue” with the refund. Excuse me – that’s not my problem. I did my part: I bought the product, reported the issue right away, and requested a return. Now I’m stuck chasing down a refund while they blame their internal systems.

Worst customer service I have ever experienced. Ordered online and they screwed up every aspect of my order. Qualified for 'free shipping' but after my order was placed, they shipped it without one of the items (therefore reducing the total amount of the order) so then they just added a shipping charge without my permission. I've never had a company do that ever. Then, they sent no email confirmation of the order so I had no order number. Had to spend an hour on the phone trying to get my order number. Then when I looked up the order number, the FedEx tracking number they listed was "invalid," and I couldn't track the package.

I had a great experience today at Lowe's located at 6415 naples blvd in Naples FL.... I had difficulty ordering an appliance online. I went to Lowes representative, **, who was helping a customer and called, found ** to assist me. ** saw the price of the item I was ordering was incorrect and got ** her supervisor to assist with this transaction. They are a great team and I am very pleased with the way they handled this situation. I will continue to shop at Lowes and recommend this store to my friends. (transaction #**)

Purchased a LG Dryer from Lowe's and after 5 days it stopped working. Lowes doesn't except returns. They give you a number to call for repair. One month later still waiting for my dryer to get repaired.

I have been helping a friend since her father passed and she bought new appliances from Lowe’s and they came and I can say I was very very impressed with how hard Randy and for the life of me I can’t remember the other man’s name but it doesn’t matter. They were both such good workers and they took the time to explain things. I’m sure they didn’t have to but I can say this those two men worked their behinds off. And they had both had a very long day but still took the time to answer all my questions and stayed to make sure she didn’t have any problems or any more questions before they went on to their next delivery. I think they need a raise for the job they're doing for the company. Thanks Randy and I apologize for forgetting your name.

I wanted to know if they had any of the flowers I was looking for in other packs beside a giant planter. I didn’t see any on the floor, so I went up to the 3 registers that had NO ONE at them but the cashiers. So I asked if they knew, I was told to walk around and find someone to help me. No offer to call someone, or to come help me look, or anything else. They just turned around and started talking to each other again. So I left, got in my car and I called the front desk to let them know what happened. The lady's response was, "OK I’ll let them know." Didn’t ask me if I knew who it was, if I could describe the person so they can figure it out. Nothing. Just, "OK I’ll let someone know." It didn’t seem to matter to her either.. I think from now on Home Depot will get my business.

They outsource their customer service overseas and it is absolutely IMPOSSIBLE firstly to understand them and secondly to get them to understand you. I have spent literally 3 hours on the phone trying to get a situation that is Lowe's fault resolved, but it's impossible because no one can understand me speaking English.

Don't shop at Lowe's. They have no customer service, great store until you have a problem then they might as well just say they don't care because they certainly act that way. I just wish I found this out before I spent so much money there. Trust me. Stick with Home Depot. They never disappoint.

The grill that I thought I was buying was supposed to be in a box assembled and delivered and what I got was a floor model that was damaged. The ignitor wire was hanging loose with an electrical stab shoved into the wire.

I use both Lowes and Home depot up until today. The pricing is ridiculous. I tried to buy some pressure treated plywood today. Full 4×8 sheet of ½in roughly $56. Though if you buy ½in 2×4 sheet they are $29. You get 4 from a sheet making it a value of $116. They think 5 mins of cutting is worth over a 100% markup or roughly $60. I don't see this as very honest. They marked two 2ft×4ft pieces 50% off and it was still more than half the price of a full sheet. Math ain't mathing. I will stick to home depot. Lowe's customer service sucks and their pricing sucks more.

Sharon in Athens Alabama was great. She went with me to get every item I needed, she help when no one else would. Even plumbing manager I know this because I heard her on the radio. Great praise to Sharon.

Lowe’s cancelled my online order for their Memorial Day sale. After talking with customer support they wanted me to go in store and show ID as if this was a fraudulent charge. Now refusing to honor their sales pricing. Never again will I be shopping with Lowe’s.

Terrible experience. Went through Lowe’s for a fence project. Contractors cracked a sprinkler pipe and then cut a post short so they would not have to dig a hole for it. I brought the installers refreshments and left trash on my property. Numerous phone calls with Lowe’s and the contractor and there is no accountability, even for an affordable fix I volunteered to do myself. Never again.

Dishwasher installation was a joke. Waited a whole day for them to show up and they never did. Poor communication throughout. The installer showed up the following day but he has a small truck, no uniform, unprofessional, etc. I would never have an appliance installed by Lowe's again. They subcontract out and you have no idea what caliber of person will show up with your appliance.

Worst customer service. Literally refused to deliver my products. Nasty on phone. Just took everything back rather than replace damaged merchandise. Deliver driver, customer service belligerent, rude and unprofessional.

The stores in the asheville nc region are very very poorly run, or not run at all. 3 hour pick up windows are typically 8 times as long. Deliveries promised are often shown as 'unable to deliver'. Their manager must be a high school dropout as they do not even answer the phone or make you hold forever. After tens of thousands in purchases, I am done. Home depot here I come!!! Don't shop their stores until their 20 million dollar a year executive wakes up from his years' long nap and vacations and actually starts to give a damn!

I have been a Lowe's customer for over 20 years. Past experience with products purchased has always been exemplary and I have been very satisfied with my interactions with employees at every level. Unfortunately, I have a different view of the company as a whole now. I ordered a small refrigerator online and paid for delivery. The vendor for delivery called the morning of the set delivery and explained that they could not find my home- I tried for 10 minutes to assist them until the phone call failed and I had no way to reconnect.

Long and frustrating experience over a simple refrigerator purchase. On May 26th, I purchased a refrigerator along with delivery, haul-away, and a 5-year service plan—totaling $2,081.03. On delivery day, the crew refused to bring it in, saying it wouldn’t fit through the doorway (which is 31.5" wide—fridge was 29.5" with the doors off). Instead of trying, they left with it still on the truck.

I ordered several fence panels, 2x4's and gate hardware to be delivered. The boards were delivered but the panels were not. After spending almost an hour trying to reach someone on the phone and being placed on hold them disconnected, I decided to go to the Newport news location. I was told the order somehow got split and there was nothing they could do and would not refund the delivery fee after I became fed up and cancelled the order. I'll never shop here again. I had to call my bank to get charged reversed and also list an hours pay from work due to the time I took to go there.