Lowe's Home Improvement Reviews

I recently purchased a refrigerator from you Lowe's. Was told that it would be delivered on Sunday. They called at 7:35p and they were 10 mins away then I get a called and say they couldn't delivered it because I live on a dirty road and they were scared they was going to get stuck. Ok I get it but when you tell me I was push back on the list granted I have 6 grandkids that I am raising so we have no refrigerator and management could care less poor customer service in my opinion.

I bought a Range on 1-23-25 online and it broke; The Manufacturer had a one-year Warranty, called them, they wouldn't take care of it because it was made in Nov 2021, Beware of Lowe's. Not very Honest. Buyer Beware.

On August 2, I purchased a Weber grill on the internet from Lowe’s 40 East Ocala, Fl. Included in the purchase was free assembly. Estimated delivery was August 11. Then I got an e-mail that delivery was soon then expected August 8th. Then again another e-mail changing delivery back to August 11. My internet tracking continued to say in progress. Now it’s 4 pm August 10 and I get another e-mail changing delivery date to August 18th. I have now read all these negative reviews and can only wonder what condition my grill will be in when it is delivered. By the way the fulfillment store is 7 miles from my house. Yep no one at Lowe’s 40 East wants to put it together. REMINDER TO SELF….READ REVIEWS BEFORE PURCHASING!!!!

Carlos from Lowe’s was an excellent delivery person. He got our stove and refrigerator here on time. Our refrigerator door was not the way we requested it but he fixed it right there at our house. We highly recommend his services and would want him again.

I am writing this complaint to express my dissatisfaction with Home Installation team at Lowe's, Svc Road Sb, 13000 N Interstate Hwy 35 Bldg 12, Austin, TX 78753. I placed a consultation on June 28, 2025 for a fence installation project. Consultant ** from Lowes came to my household on July 2nd. Fence options were discussed and a contract for service was signed on July 4th for a total price of $14,795.68. Contractor Mark with Trikore called me the next week on July 11th to set up an installation date originally for July 21st. I stated that our HOA had to approve project before proceeding, so to schedule install on Tuesday, July 29th.

I'll try to make this as short as possible. Don't buy a Midea brand appliance. Don't buy anything that has to be delivered from Lowe's in the Vidalia store. They'll damage your property and then tell you if the driver doesn't admit to it they will deny your claim. 1st off, why would they admit to it? That could cost them their job. I bought a freezer at the end of last year and it went out a couple of months ago. We fought with the warranty until they sent Lowe's to come pick the freezer up and they damaged my front door.

We purchased fence stain that had a 50% rebate for every two gallons purchased. Tried to do the submission online, but it kept being rejected. Finally called and the submission was completed on May 29th. The current date is August 8th and still no rebate: 9 weeks and counting.

I purchased an LG fridge from Lowe’s about 2 weeks ago. 60 hours after delivery I noticed ice on the freezer door and the plastic on the top of the inside of the fridge was hanging down; as if it was not glued. From the moment on, I have been calling Lowe’s to exchange the fridge and they continuously refused to exchange. In parallel, I requested service for a 2 days brand new fridge. The tech ordered a freezer seal; today he came and replaced it; not sure if it solved the problem as I have to wait for couple of days; he check the plastic inside the fridge and surely made a note that it was defective or damaged because it is hanging down. He called LG and opened a new repair case. I also protested the payment with my CC and submitted all the events.

I recently visited Lowe's #1543 to help a friend schedule an estimate/appt to replace a water heater. Being a former proud employee, I recommended Lowe's. Things SURE have changed! There was no longer a Plumbing Specialist, and no one to answer questions, one person said "go to pro sales desk, they will help you." Yeah right. The associate who "helped" my friend was attempting to schedule on company smart phone, not on the computer. At the end she said she needed an email to notify the installers?

We ordered our cabinets and appliances through Lowe's. The induction range and dishwasher were delivered badly dented on many sides. Because we weren't able to open the boxes right away they did nothing.

So today the 6th of August, I'm here at S. 71st Lowes. I came in to buy 4 fence post menders. I checked on the lowes app 23 were avaliable in 21 bay 3. I went there and only one was there. I went up to the cashier and asked for help locate the others. So we came with me and we located the an unopened box on the top shelf that will need the ladder to get it. The guy to me someone was coming to help get it down. It has been 30 minutes and I'm still standing here waiting. It is unacceptable, and this is how you lose customers. This thing I came to buy cost $18.98 for one. I wanted 4, so I guess I'm taking my money to Home Depot next door to see how their customer is today.

Lowe's Home Improvement an and Rock Solid. Are Beyond pathetic. We had doors installed and the installation was a mess and dealing with customer service and the management is horrible. Lots of broken promises a lots of back and forth but no progress. If you are deciding to get anything dealing with Lowe's I suggest you run. I'll let the pictures speak for itself the work that they do.

So went in the Lowe's in Northridge Cal today to buy like 5 or 6 hundred dollars worth of stuff. Everything is locked in cages. No one around to help. Need a framing nail gun skilsaw and few other things go so exaggerated that I just left and went to Home depot. Yeah they lock some things up but there were people around to help so they got my money not Lowe's.

Lowe’s was one of my favorite stores. Recently, I purchased a dehumidifier for $99 and was charged a $79 delivery charge. It was an online order and I was in a hurry and didn’t check to see what the delivery would be. I have ordered from Home Depot and Amazon, Walmart others and have never been charged a $79 delivery charge. I tried to resolve this, but they informed me that they do not give back delivery Fee. I will return the product and try to get some of my money back. FYI, always check to make sure what the end total you are paying out. I will not be shopping at Lowe’s again.

My husband and I spent an entire afternoon trying to arrange the for repair of our 2 year-old refrigerator through the Lowe's Protection Plan that we purchased along with the refrigerator. I can't even organize the number of calls, texts, emails and online searches we went through, with no results, to repeat them here. They are swirling around in my brain. This included over a dozen requests for "verification codes" that did not work on the website.

I tried to return my item a week after buying it, which was well within the clearly stated 60 to 90 day return window. I was shocked when the manager claimed a separate 48-hour policy applied. Even though both return policies were posted, she would not honor the longer time frame. She insisted that the box stay sealed and then attempted to open it to check if it was factory-sealed.

I purchased my home brand new in 1999. In 2022 I decided to replace my exterior doors just for a new look. Now three years later (compared to 23 years of use of my former doors), the nails around the bottom facing and frame are rusting. The hydraulic closers (on both doors) are rusting and it is so embarrassing to me. Let me remind you the hardware on the other 23-year-old doors never rusted!!!

Worse experience ever. Tried to buy blinds. Needed to get them measured and installed. Person that measured my window lost some of data. The person that gave me quote and price started out helpful but then disappeared. Never provided information needed to get my windows remeasured and a new quote. I guess they didn’t want my business. I’ve had several friends tell me that Lowes was terrible but I gave them the benefit of the doubt. They are terrible. Do not do business with them.

Lowe’s advertises licensed installers. The installation company admits they are just drivers. They advertise a fridge can be installed if a water turnoff is within 6 feet. They can’t. They also don’t know how to use the install kit they require you to buy.

Do not buy appliances from Lowe's!!!! - Warranty is literally only 48 hours!!! (The stated warranty of 1 year ended the day you have installed) And even then you do not deal with Lowe's, you deal with their installer for warranty after 48 hours! (They have now told me this repeatedly!!!! I bought this 6 days ago! Called them 3 days ago!! It doesn't clean even the simplest and was told that it's dry cycle would only work if I added another product. And even though I looked at the Lowe's signature brand "Midea" available only through Lowe's, my local Lowe's will not support it!!! Again do not buy appliances from Lowe's!!!!

I signed up for their credit card expressly for the discount of 20%. My order arrived and is not the product I ordered. Because Lowes used a third party, of which I was unaware of, They say there is nothing they can do. Beware. Lowe's is a trash company that uses bait and switch tactics and has zero customer service skills. I bought this specifically using a local source so I would have a warranty and customer support. I got nothing.

Customer Service in the Garden Center at Lowe's Home Improvement in Lenoir NC SUCKS! It's pretty sad that my mom who is 85 years old and has probably in her lifetime spent a million bucks to a company that CANNOT even help her or myself load a few bags of mulch. The first time it happened my Mom was shopping alone, she had asked for help, but no one helped. She bought 6 bags of mulch. Loaded the bags of mulch by herself into her vehicle. I told her she should have left it sitting unless she had help, needless to say I was not a happy camper. But because my Mom ask me not to say anything I respected her wishes and kept my mouth shut. So from that day on I have been with her to make sure she has help, meaning yours truly. Which I should not have to load the heavy bags of mulch myself but I do to save her back.

If you are going to purchase a major appliance from Lowe’s, do not do it online. Go to the physical store and make your purchase, because if you have any problems they cannot help you. I just spent 40 minutes on the phone and was told I had to go to the store that my online purchase was shipped from which is 6 hours away from where I live. When asked for contact information for their digital/online management I was told they can’t give that information out. Also, they cannot give you corporate, regional or district contact info.

Very shoddy and dangerous to say the least, most of the issues were with the dryer install, although the washer was not much better, the parts they neglected to install are very important and a safety issue, for example the dryer power cord comes with a strain relief clamp that prevents 220v wires from shoring out on the back panel of the machine after going around with Lowe’s, they finally came out with the correct clamp but did not install it properly so I had to correct it. The list goes on and finally decided that if you want something done right, you have to do it yourself.

Well, signed contract with Lowe's for purchase and installation of rear sliding doors and pre-hung front door on September 17th, 2024. As of today, August 2nd, project is still not finished. Contractors and sub contractors are unqualified to do these jobs. Please, please do not use Lowe's for home improvement projects!

Worst experience ever. It was a nightmare. A complete horrific experience. They have a pilot program running and it is the worst of all time. I do not recommend Lowe’s to anyone. I have a laundry list of all the details in the facts of every time and place. They lied to me and pulled me around in circles. All I wanted was a working dishwasher and I’m still without one.

Do not purchase an appliance, in my case a dryer from Lowe's because you have 2 days to determine if the appliance is properly working. In my case Lowe's installers did not install the dryer properly. They found the easiest spot to run the gas line, sucking off gas from the water heater, causing the water heater to shut down. Lowe's will not fix the installation, they will not replace the gas dryer with an electric or refund any portion of my money. Their policy is you have only 2 days to notify them, otherwise they don't care about any problems after that. DO NOT BUY AND HAVE LOWE's INSTALL APPLIANCES.

I called in today, and after 2 minutes of a ringing phone, someone picked up and immediately said "hold please" and I instantly got elevator music. After 15 minutes, another lady picked up, I stated I had a Troybilt pony riding lawnmower and needed a spindle for it. I was transferred to another department and another gal said "Lowe's, can I help you"? I restated what I told the other gal, and this gal rudely stated "this is hardware, we don't carry that stuff in this department", I told her "I was transferred to her" and she began sharply we y telling me what stuff she had in her department. I would have appreciated if she had acknowledged me not having any control over who I was transferred to and asked if I wanted to be transferred to "lawn and Garden" who could have helped me. Rude. Unprofessional and not at all helpful.

Stopped by Lowe's recently to pick up some large and heavy items. As I loaded up my cart, I passed employee after employee—not a single offer of help. I checked myself out (because apparently I'm also now a cashier), while two employees stood nearby watching to make sure I did it right. Super helpful… Not. As I struggled to push my overloaded cart out the door—nearly rolling over an employee’s foot—his only contribution was a cheerful “Have a nice day!” Honestly, I wanted to offer him an iced tea while he enjoyed the show. I signed up for the rewards program, because frankly, I deserve to be rewarded for doing everyone’s job and still paying full price. Only person who offered help? A kind older gentleman in the parking lot. I told him, “You’re the first person to offer all day.” Says a lot, doesn’t it?

Lowe’s installed 2 broken blinds. They said they will replace it in a few days. 3 months later & no one has come to repair them. 3 of them were dirty. Also they measured for 5 new blinds & never gave me a quote.

Lowe's Lake St. Louis was paid $33k for cabinets 15 months ago. Countless issues with warped, incorrectly sized, improperly ordered, defective and missing products. We have spent 15 months, calling, e-mailing meeting with 6 supervisors, at the store and in our home for over a year. Everyone says they will take care of it. Nothing happens. More wrong product arrives. No one follows through. Our kitchen is still unusable after 15 months. The head supervisors Joyce and Maya gave us a 1-800 to complain to. Tried that.

Horrible experience with Lowe's customer service. I had to wait an hour to have an associate unlock a tool since the tools are locked up now. I complained to lowe's and Tomás ** was the representative from Lowe's that poorly assisted my complaint. Totally unethical at any resolution.

I went to Lowe's to get a 4-ft ladder, found one on the shelf. They were five, said $54 and some change, went to the counter. It showed $76, had an associate went with me to show her where the ladder were and she said that they cannot sell the ladder for $54, so not my fault that it was marked wrong. There were five ladders in that row. The sticker under the ladders said 4 ft 250 lb, the same thing that was on the ladders, same as on the ladder. I will never step back in a Lowe's store again. I will go to Home Depot.

I ordered a washer and dryer from Lowe's in Union City Ca, I paid in cash. Four days later two guys showed up and took the old washer and dryer out. Then they start stacking on the street the new ones, one on top of another. And I mentioned it to them that it’s too high and it won’t fit through the door. They would not listen to me and there is the problem. Anyway make it short that they didn’t want to put down the dryer off of washer. Same time one of them made a gesture to my face means that shut up. Then I told them to get their machines and go. They left my old washer and dryer on the side of the street..

I bought an appliance from Lowe's Fresno location and have received the worst communication as to when it will be arriving at my home. It was to be delivered on the 22nd of July. I received confirm codes prior to delivery but then received a call from Lowes on the 21st saying not arriving until the 24th or 25th. I was told I would receive another call to clarify which day. I was called on the 23rd and told that it was not coming on the 24th as that delivery truck was cancelled and the 25th did not pull the PO for appliance to be added to the delivery truck. I asked for a manager to call me and for the person I was speaking with to please call me back and let me know an ETA as I work fulltime so I may notify my employer as to when I needed to be home for my delivery.

I would give this review a zero star if I could, I would encourage nobody to ever purchase anything from Lowe's hardware ever again. I would also encourage no one to ever use Holly ** as an inside sales consultant. We ordered a front door, a storm door and a French door. The date of purchase which was January 2nd, we were told a 3-6 week Lead time. That was incorrect. We finally got our doors and had an install date of May 23rd. When the installers came out they installed our storm door and our front door." Which the front door isn't fully finished as Lowe's didn't order the caulk". When they started taking my sliding glass door out on our back porch the installers realized Holly ** done a revision on our door 7 days she came to our house, So she ordered the wrong door. So the installers had to put our storm door back and leave. So the correct door was ordered and arrived on June 27th.

Our installation project with Lowe's was a complete failure, from start to finish. The Lowe's people who were supposed to be handling our install were completely unreliable. They never called me when they said they would. I always had to reach out to them. When I left voicemails, or sent e-mails, they never responded. I was never notified when the project materials were ready for pickup like Lowe's had told me they would do. I had to track them down. (I was trying to avoid the $70 delivery charge that Lowe's wanted.) The installer, Keller Interiors, did make an appointment to do the install with us, and sent us a flurry of emails and texts reminding us of the appointment, but then they never showed up. I tried to reach them throughout the day of the install both directly and through Lowe's Installation Sales team without ever connecting.

I purchased a 2-ton Ruud HVAC system. Efficiency rating of up to 15 Seer2 for the amount of $6000.00. Lowe’s contracted Air Experts to install the unit. A 2-ton Ruud HVAC system with 13.4 Seer2. According to Lowe’s they claimed it was up to 15 Seer2. I was not made aware of the lower grad model until after it was installed. I attempted to cancel with both Air Experts and Lowe's within 72 hours. No resolution was made. I have disputed a partial amount with my credit card company and also filing BBB complaint as well as seeking representation. Beware of false advertising and misrepresentation when dealing with companies.

I purchased a ceiling fan and installation at Lowe’s Bedford in July 6th, the pro came in July 11th and replace my old ceiling fan, five days later the fan and the light stopped working completely, I started contacting customer service to send someone to check it out since it’s still brand new and recently installed, they scheduled an appointment then they canceled and rescheduled three times, I always had to adjust my working shifts accordingly but they kept canceling and rescheduling.

Feedback Flooring Installation – Complete Project Failure

So we paid for a microwave from Lowe’s in Fountain and we paid extra for delivery and haul off and then two guys came over and did a horrible job! First of all they didn’t even bother introducing themselves, they installed the microwave with the existing brackets from a different style of microwave which in return sure the microwave to sit crooked. They furthermore destroyed the cabinets by drilling multiple holes trying to find the correct mounting placement.. Now our cabinets are deprecated in value, our microwave sits crooked so badly that when you put a bowl with water in it that if full would roll over on one side. They didn’t clean up their mess and left me with a shitload of sawdust to clean up.

This store's customers is lacks people to help customers. Tells them they will get the block and don't. Then we have to go get the block on our own. Asked multiple people no help whatsoever. I'll be surprise if we ever use this store again. Had to get the block from the second level.

Wanted to purchase a large shed, many thousands of dollars. When I inquired about a rough estimate on an installation cost I was told they would only tell me AFTER I purchased the shed. I’ll be taking my business and dollars elsewhere. **

If I could give zero stars, I would. We purchased a refrigerator from Lowe’s with the extended protection plan, thinking it would give us peace of mind. Instead, it turned into a months-long nightmare. Our fridge stopped working on November 7, 2024, and we followed all of Lowe’s instructions. They told us not to take any independent action, promising they would handle everything. That was the beginning of the problem. Nothing got resolved. We went without a refrigerator until February 1, 2025—nearly three months without one of the most essential appliances in a home.

Lowe's has gone downhill so fast and the list of issues is lengthy. The very first issue I want to address is how poor the mobile app is. I tried to place an order for certain tile and bullnose pieces and the store did not have the items but yet when you went to the actual store, they had them on the shelf. Lowe's does not properly update the quantities of their products, especially in tile and flooring. My contractor had to go to three different stores, just to be able to buy enough of the bullnose tile to finish the job.

Concord Lowes is the worst customer service. They don’t return the call. They hang up the phone on you. They are not willing to talk about the extra charges and fees on the Account, they are charging stocking fee for the products which is being late and not delivered on time. I’ve been.

My husband and I recently purchased custom-cut shades directly from the Lowe’s website, opting for store pickup. The order arrived quickly, and we were initially excited until we attempted to install the shades and discovered that every single one was incorrect. Instead of receiving the custom sizes we paid for, we were given base stock items.

Disappointing Product and Even Worse Customer Service. I purchased the SLIMKOOL Elite 8500-CFM Evaporative Cooler from Lowe’s on July 10th, hoping it would help cool my two-car garage. Despite using it in optimal conditions (94°F and ~29% humidity), the unit was completely ineffective. It barely made a difference, even after multiple uses over several weeks.

I went to Lowe's for a part for my hose. I asked a customer service lady if she knew where I could find the part. She was too busy having a conversation with her friend. She said outside. I went outside couldn't find the part. I went through the entire store. Lots of employees, but no one to help me. That was the very last time I will come to Lowe's. Their customer service has always been lacking!!

Hi am a second time homebuyer who used Lowe’s the 1st time to install my blinds and had a no problems. So naturally I wanted to go through Lowe’s to get my blinds installed again. However, this go round there has been poor planning on the contracted out business they use to install blinds, Rayline Installation. They only have 1 installer for the entire area and their installer was unavailable to install due to personal reasons. The scheduler informed she was certain and “foresees” the installer being available the following week but of course that week came and the installer was called out of work again.

We purchased a window A/C online. We had no idea they have a 48hr return policy. So if you order it online you have to hope it happens to arrive when it is hot out. They could just state this on the A/C website pages so customers are aware. They could also put it on the confirmation email you get when you purchase it. It's also not on the actual receipt, where most store state your last possible return date, but then they would have to give a lot more refunds. People could decide if it's worth the risk of installing something that you have only 2 days to return. This Keystone A/C also had the positive feedback given by influencers. I don't feel that is credible. I have never seen another store that did that so I didn't check who wrote the feedback. Also they are one of few stores that don't refund difference if item goes on sale.

Bought a Samsung Refrigerator back in 2021 with a 5-year protection plan. Fridge went out in April of this year. Called Lowe's and they said I needed the proof of purchase to file the claim. I asked them to look up the purchase and was told it was too long ago for it to show up in their system. So no receipt, no warranty work. I had to spend thousands more for a new fridge, also through Lowe's. Then, this last weekend, when cleaning out a dresser, I found the receipt so I called customer service to ask them what we can do to make it right since I shouldn't have had to buy a new fridge. They said the best they could do was to refund the prorated value of the protection plan and send me a check. Originally, 189 dollars for the warranty, they are sending me a check for 19 dollars. They cost me thousands to get a new fridge because they couldn't process the warranty on the old fridge and the best they can do is refund me 19 dollars??

I'm upset you charged for delivery after walking store for an hour with no help. 2 hours on phone with no help. Walked around another hour at Belmont store before I received help. Your website is limited and know one answers phone at either locations. I'm done with your company for the rest of my home improvements I've spent a lot of money with you people. I was verbally assaulted by a old lady at customer service desk at Iverson Way store Charlotte. The manager spoke with me about complaint. Funny another associate said this women had many complaints before. She is too old bitter and mean to represent this company. Like I said Home Depot is where I'll try after 30 years of dealing with this treatment.

I am very disappointed in this store and the workers! How can you mistake a an electric stove for a gas stove? They won’t even refund the next day delivery fee! I want my money back. Lowe’s you are a bad store.

I purchased 2 window unit air/heat units made by LG in March of 2025! The compressor went out of one u it the first week of July when the air temperature was over 95 degrees. An electrician told me it could not be repaired. I quickly purchased another unit. I took the original back to Lowe’s and was very rudely told there was a 48 hour return policy! I explained the circumstances and was told there only they would help us if I purchased another air unit from them, they would give me credit for the broken one! I told them I had already replaced it so please refund it to my card. I was told no they could not issue any form of refund unless I purchased a new unit! I left the unit with them!

Terrible customer support from Lowes. I purchased something and shortly after receiving it, I decided it was not what I expected or wanted. When I returned it to my local store, I was told that since it was a seasonal item, I would have to call the Lowes corporate Customer Service to set up a return. I was told that since the item was a seasonal item, the sale was final. They referred me to the terms and conditions for seasonal items not mentioned in the purchase process and buried in the fine print, it said that the seasonal sale was final. Note that this was not clear when I placed the order. I was under the impression that the item could be returned like most items. After pleading my case, I was basically told to go pound sand and they would not work with me. TERRIBLE CUSTOMER SERVICE!

Purchased an over the stove microwave. Did not install for a couple weeks. Upon installation the Whirlpool microwave was intermittent working. Contacted Whirlpool for repair via email. Have not heard anything from them. Contacted Lowe's ref their 365 day warranty coverage if Lowe's credit card is used for purchase as listed on their website. They referred to another section stating, "Nope, not covered." Cutting up my Lowe's credit card. Spent thousands of dollars there, but no more!

I was in the garden center today and was purchasing a bag of paver stone that was 50% off. The cashier, Jackie in Staunton, Virginia was extremely rude and told me it wasn’t that price, and when I said she should honor the price clearly on the bag she said ”too bad”. Very poor attitude and didn’t care about me at all!!!!

I bought a Simpson's pressure washer from Lowe's and after using it for the second time it froze up. Took it back to the store and was told warranty is only 48 hours! Was not given any kind of refund. I will never shop at Lowes again because of the customer service and warranty policies. VERY DISAPPOINTED!!!

Phoned customer service to get someone out to check my stove, which has died out- was given advice to call a certain number and was guaranteed someone would be able to come check, with no cost involved- called the number, got the runaround, automated messages, not able to talk to a representative for 40 minutes- no luck- last time I buy any electronics from Lowes.

We are a 40 year old company and we customarily run several jobs at a time. We have a Lowe's Pro account and are tax exempt. We have always kept our unused/like new supplies to return at the end of the job and generally are purchasing for the next project at that time. We have never had an issue doing this--either credit was issued back to the card used to purchase or a store credit was given.

Brownsville, TX. Nancy & Sophia (sp?) were rude and inconsiderate of two separate customers needing assistance in plumbing (myself & another gentlemen). Both of us approached the two young ladies that were present in that department. Upon approaching them, a third employee arrived and they began a discussion amongst themselves in regard who was supposed to be in plumbing. We insisted on receiving help, but the two girls ignored our requests and walked away leaving Isabella behind.

Order 5 Allen +Roth light fixtures online. Three of them came with broken globes. Our local store had none in stock but Jefferson City store had 8. Drove the 30 miles to get three exchanged while my electrician waited. Karen G the head cashier and Kurt B were happy to help! Excellent customer service and understanding. Got in and out in less than 15 minutes!

Bought a dishwasher from Lowe's and also got the protection plan. Flash forward a few years and the dishwasher basically melted. I was still within the protection plan and filed a claim and Lowe's denied it. Trying to get more info from them or the plumber they sent has been impossible. It's bad enough that they sold me garbage, but the protection plan feels like straight up fraud.

I am super impressed, they gave me a 4 hour window to have my refrigerator delivered and set up. They were early, which is impressive in itself, but the two young men that delivered it and set it up, were speedy, careful not to damage the product or my walls, and most of all polite through the entire process. They made sure it was running properly, cleaned up any left over waste and were gone in about 45 minutes. If there was a rating above 5 stars, they definitely would get that. To the guys that is delivered my new refrigerator and set it up. JOB WELL DONE.

I had a toilet delivered that had clearly been opened and resealed, and when I opened it, the lid was broken in half. Wasn't even it its box, just sitting in the bottom of the main box. I called to ask about what to do and was placed on hold for 45 minutes before I had to go. Finally got to chat with someone about it online. and they said they'd schedule a replacement. Then I got a voicemail about a scheduled "service call." To replace it? I don't know. My plumber is on site now so I tried to call the store to ask if I can just have the plumber install the toilet and the get a replacement lid. I tried for over an hour to talk to someone at the store. I was put on hold for 7 min then disconnected.

In the past I had purchase extended warranty in Lowe's products and never had problems with it. I purchased a refrigerator on 11/13/23 and bought a $299.97 5 year extended warranty. My fridge stopped cooling yesterday, I called and now the warranty is thru Assurant. They were not able to find it in the computer. I sent them an email with all my information and copy of the invoice. Now they tell me I have to wait 3 days so they can enter it in the system and thennnn I can submit a claim. VERY bad service for what you pay for. UNACCEPTABLE!! Will never shop at Lowe's again!!

I have never ordered from Lowe's before, worst experience ever. Wrong things in order, 2 solar lights ruined do to NO packing material. Chat was ridiculous for customer service, after an hour I gave up. I ordered 2 small trellises (advertised as rounded for Pots), I received 3 straight small ones (wrong), a 5lb tub of Miracle gro, also Miracle gro sticks for plants. I received 3 trellises that are straight not rounded for pots, the package came with everything thrown into a box, all banging around each other. One light I think was damaged, and the other did not have the pull tab in it for Solar lights.

Had a garage door opener installed. First they have people coming out who are not experienced. After he had installed everything he tells me I need to have a spring repaired. After the fact now I’m out of more money because that’s something they don’t do. And had I had known that I would have just got someone else to do the job. Now I will be out of more money. Would not recommend at all. Lowe’s you got me this time. Sad.

I don't even want to give my project one star but I will for a few good employees that finally helped me. Jessica ** sales messed up my carpet quote, install, NIGHTMARE! I have had a awful experience. She never ordered carpet for kids' rooms even though I had full measurements beforehand FROM THEIR PEOPLE. The carpet was then at installer's business. I was told it would be picked up and I would get my money back so I could get a new quote even though it was her fault. The carpet never did get picked up from installer because no one sent him the message hence waiting for refund, carpet was taken back to wrong store by installer so I didn't get a full refund. NOT MY FAULT!

Horrible Lowe’s nightmare just continues! Ordered front, kitchen doors and storm doors in November, took 5 days off work various times and today we still don’t have them! Doors were damaged or too short, or it snowed, etc! Today special order doors that took weeks to get after others weren’t measure right, are too short! You can stick your hand under these doors! For bugs, rodents, rain, snow and ice to come in! Can’t get Sales to call you back, the store manager of doors was fired, the rest tell you to call salesman!

Ordered No Dig Fence Panels, not available locally, so we ordered from Portage, MI and to be delivered. 2 of the panels had broken off tips, contacted customer service and was told couldn’t be picked up and new panels be delivered for another week. We started filling pool and need fence to be installed! Then was told a 20.00 gift card would be offered in lieu of a discount! Asked if another store if available closer deliver new panels and pick up broken panels, then was told I would have to pay 78.00 delivery fee in which I already paid! I have to pay a delivery fee for defective product to be picked up and receive what I paid for! So neither the clerk who pulled fences nor delivery drivers notice the panels were damaged and then tell me I can return them at other store (not in stock and we cannot match what we currently have) YET I have to drive 1 to 1.5 hours to return and pick up new panels. NOT HAPPY.

Purchased a battery powered Garden Sprayer less than a year ago. Went to use it this year and it would not pump liquid. This sprayer shows in my Lowe's account that I indeed bought it. Went to take it back to Lowes and did not have receipt. The employee asked for my credit card. He said it did not show the sprayer as purchased. I explain to him that I have to change credit cards at least twice a year due to fraud. I was told without the receipt I could not return it. Lowes does not even recognize their own software as being accurate for proof of purchase! I will never buy anything from Lowes again. BEWARE!!!!

I ordered this particular KitchenAid dishwasher because it clearly stated power cord included. After waiting 10 days for delivery, the dishwasher was delivered to my house "WITHOUT" the power cord. I called Lowe's and the employee checked and verified that the product I ordered did in fact say power cord included. She then offered to replace it two weeks from now or connect me with KitchenAid for further assistance. I opted to talk with KitchenAid and after 30 minutes of waiting on the phone, I was told that "Lowes" website information on the dishwasher was incorrect and needed to be corrected. I was then connected to parts so that I could discuss ordering a power cord. After being on hold for another 20 minutes I disconnected the call and went to kitchaid webstite and ordered the powercord and paid additional for overnight delivery.

Horrible like nothing I've ever witnessed. Bought a ceiling fan with installation because I don't have a ladder in a condo. After countless hours, multiple visits from the installers and multiple visits to multiple stores, there was not one person who could sell us the proper parts for a ceiling fan to be installed. They call their people pros but they are definitely not. I know more about ceiling fans at this point than their pros. I took it as far as executive level to Kayla G. and they did nothing but leave for vacation and leave me hanging.

The service is a complete scam. They quote you one price, then corner you into paying extra for unnecessary work they create. In the end, Lowe’s washes their hands of the third-party contractor’s mistakes. On top of that, the work was done poorly. If I could rate them below zero, I would.

I just purchased our third Frigidaire side by side from Lowe's. The first two lasted 7 years and 5 years. The Lowes price match is garbage. Lowes will only match price on the items original price. I had been in the appliance business most of my life before retiring. Only 7% of total appliance sales are based on original price! Most are small retailers. This is nothing more than a slogan that is absolutely worthless. Price shop! Every major retailer -Best Buy, Home Depot and even the Frigidaire online site have better pricing!

I recently visited the Lowe's billing site and noticed I was being charged a late fee. I had recently purchased a freezer and had to return it as the item was not garage-ready. I received an email stating the amount was credited back. But they did not indicate that it was not credited back in full; therefore, there was an amount still due, unbeknownst to me. With Lowe's, I receive a blizzard of paper mail with endless offers, so yeah, I may have missed this bill, if they did send a bill. Even though I received an email saying the return was credited. What you did not say was that if it was not refunded in full, there would be an amount still owed. I have not had a CC company in the last ten years that sends out a paper bill. Point, I will never purchase another dime of merchandise from Lowe's..

I visited Lowe’s on the other day and dealt with two separate customer service people Meagan and Lucretia. They were both very helpful and very tentative. They knew their areas and gave awesome suggestions. Awesome experience.

Had the worst online order, delivery experience, and customer service interactions at this specific Lowe’s location (Boone, NC). I ordered a large order ($6000+) in order to build a fence on my property. The 1st delivery driver was rude and condescending. He tried to solicit a good review for himself by telling me what to write in the survey. There were items missing from the delivery but this driver made me sign for it anyway. Then when I called customer service to figure how to get the missing items, I was shuffled around to different departments until I was flat out lied to just to get me off the phone.

Crap service and crap delivery! Placed order for 2 doors at the beginning on June. Delivery date has changed 5 times and now postponed until SEPTEMBER!! That's 4 months total for waiting on the delivery of 2 doors! Absolutely not! I'll take my business elsewhere. Also the whole let me charge your card every 7 days and then put the money back is absolutely ridiculous! Everything about this transaction has been awful!

We ordered a refrigerator from Lowe’s in early June to be delivered on July 3rd. We were told that old fridge would be uninstalled and new one installed. On date of delivery guy said he was unable to remove fridge. My husband spoke with Kenny at delivery customer service who explained that the delivery man could uninstall fridge. This did not happen as the delivery guy just left with our refrigerator. My husband than calls Lowe’s deliver back and spoke with a gentleman named Greg who was the most unprofessional and rude employee I have ever heard. We were then given a window of time from 7am to 7pm on the 4th of July!!! We were promised that the old fridge would be removed and new one put in place.

Normally I don’t do reviews, but Lowes gave me no choice. I am writing to formally express my extreme dissatisfaction with the delivery and installation service I recently received from Lowe’s, which has caused significant inconvenience and frustration for me and my family. I purchased a washer from Lowe’s for $1,039.68, which included delivery, installation, and haul-away of my old machine. The primary reason I chose Lowe’s was the promise of a hassle-free process, especially since I am unable to handle these tasks myself due to work and family obligations.

Flooring install was delayed 3 times with very little notice or communication from installer. I cancelled install after that. Lowe’s made me come into the store to do cancellation. Took a very long time to get someone to flooring dept. They gave me a refund on labor and said they would refund the remaining balance once they received the carpet from installer. That was 3 weeks ago, still no refund and next to impossible to contact flooring dept. Horrible customer service!

I had an emergency late night repair project and came in as the store (Catonsville location) was getting ready to close. Rochelle not only made sure I got into the store, but also pointed me directly to the parts I was looking for and then rang me up. I was in and out in 5 minutes. Totally saved my hide!

We live in Yakima Wa. And visit Lowe's often for things we need. It’s our favorite Garden and hardware Store. The people are very nice and helpful. Just recently had an excellent experience with a employee named Hayes who helped me in the store. Very friendly and and he helped by cutting some lumber for me and I think he deserves a raise. He is a excellent example of customer Service! Westley in Yakima Wa. THANK YOU FOR HIRING Him.

I previously listed a complaint in the spring regarding the use of the Lowe's credit card. I immediately canceled the card. Now I am letting everybody know how I feel about how Lowe's handled my flooring installed. I previously had wood flooring installed on the main floor of my home, excluding the master suite which is on that floor as well. Fast forward to the spring. I decide to add the same wood flooring to the master suite.

This review is of Lowes Customer Service. Terrible communication skills. Was on hold, intermittently, for over an hour. There was nothing they have the ability to do. The price of the item I was getting help buying went up by $100 WHILE I was wasting my time getting help with the order & the customer service representative & manager could not/would not honor the price the item was at the onset of my call. Over an hour later, instead of getting $100 off (as I should have), the price was now $100 more and they said there was nothing - absolutely nothing - they could do. It seems like Lowes customer service is entirely inept, incompetent, has no customer service skills, has no ability to help with price corrections whatsoever.

I recently purchased a Miracle Grow product online from Lowe's. The box was not delivered on the delivery date I selected. Upon opening the box, I had received Soft Soap Scrub cleanser, not Miracle Grow. I contacted Lowe's by telephone and online chat. A reputable company would have apologized and immediately sent the correct item that was already paid for. But not Lowe's 🤨. I was told to ship it back for a refund or drive to a Lowe's store for an exchange. Excuse me??!! The error was Lowe's, not mine. You are asking me to jump through hoops to correct YOUR ERROR??!! Shame on Lowe's. Terrible customer service. I will not order online or in store from Lowe's ever again.

Purchased Frigidaire from Lowe’s. Bought 5 year Lowe’s protection plan, Fridge went out 13 months old. Tried calling to get service set up. It took 2 days to get through to someone to be told they don’t have service in our area. Never offered a replacement fridge. The plan was 160 dollars. Ended up losing over 400 dollars in food. Charged for a plan they can’t service and reimbursed 999 for a fridge that they never even looked. Probably shouldn’t sell a plan you can’t service would be my suggestion. I’ll never go back for anything from Lowe’s. Pretty bad experience overall.

The service is always Don't know nothing, Can't find nothing. It's over there. This is not my department. But your vest says you a Pro. Incompetent employees leads to bad customer service experience which further emboldens stupidity. That's why it pays to not allow these stores to have a monopoly over their communities But I'm sure that some deal was made at the local political level.

I had a truly frustrating and disappointing experience with Lowe’s. I purchased a refrigerator in-store and was told it would be delivered two days later. I was also assured that someone would contact me the day before and again on the day of delivery with a time window. That never happened. Instead, on the delivery day, I received a call only four minutes before they were about to arrive. I wasn’t home but asked them politely to wait 15 minutes. When I got back, they were already gone. I tried calling them—no answer. My wife called from a different number, and they finally picked up and agreed to come back.

Craftsman claims their 20 amp lithium battery can charge in 60 minutes but my experience shows it takes four or five or even 6 hours to fully charge. The battery will show three lights indicating it's charged in about an hour but the charger will not indicate that it's fully charged for again for or maybe five in my case upwards of 6 hours. I love the string trimmer but the battery is fubar.

JoJo ** and Hunter are amazing! I’ve been working on a project for 2 weeks. Thru always ask when I come I. If I need help. They load whatever I need. Very friendly and caring. Ask how my project is going. That’s how Customer service should be and it’s rare to come across these days. They are pretty awesome individuals and I’m grateful for them.

Lowe's customer rep told me item was in stock at local store. It wasn't. I paid for what I did buy - all check out was self check out - lousy lousy. I then contacted customer service online instead of calling them and was informed that I would have to go back to the store I just left to get someone to check for a store which stocked the item in question. When I asked the rep to check online he stated they didn't have the means to do that. Terrible customer service at all ends. I'll complete my home renovation using only supplies purchased from Home Depot. The item I was inquiring about was a table saw - just ordered from H.D.. Stay classy Lowes - I'll never be back.

We started a kitchen project with Lowe's in Carrolton Georgia. At the end of February 2025, the installer for Lowe's came out to measure our kitchen. March 8, 2025, we went into Lowe's, picked out the cabinets we wanted and charged our order to the credit card. On April 24, 2025, we received the bulk of our order. On April 28, 2025, the installer came to the house and installed cabinets. Now I'm going to go back to when the kitchen was measured by the installer. He was informed that a cabinet above one kitchen window needed to measure exactly above the window. We did not want the cabinet to go past the window frame. This was also explained to the person that was working with us when we ordered our cabinets. We are not the professionals here, yet there were multiple mistakes made starting with the installer's measurements and our requests. Currently, we have a nonfunctional kitchen.

Just got a quote on a privacy fence from Lowe's, ridiculous, their price is $10,000 higher than a fence company. Do not use Lowe's for a privacy vent. Go to a fencing company. Lowe's prices are stupid, stupid, stupid

Purchased a Maytag top loader washing machine from Lowes. Brought it home, installed the same day but had to go out of town. Got back after the weekend and put on the 3rd load the washing machine did not clean the shirts and left grease marks on my shirts. Called Lowe's and Lowes kept me on the phone on hold for an hour when I called the major appliance department. I had to hang up and call back. The agents in the store bounced me around because the major appliance department never picked up. Finally someone at front desk talked with me only to tell me that I had 2 days to return the major appliance. Then it goes to manufacturer warranty. Washer was purchased on the 18th and I contacted them on the 27th. NINE days after purchase and they will not take the busted machine back. Let the buyer beware. For a big purchase like this you had better be sure. I won't be patronizing Lowes anytime in the future.

We ordered a GE Profile Refrigerator. When it was delivered to us it didn't come in a box. It was wrapped in plastic which I thought was kind of strange. After the delivery guys brought it in we discovered that the water and ice dispenser didn't work. The delivery guys told us it was because the filter was missing. No big deal we can buy one, however we then discover that the middle drawer is not working. So we immediately contact the store. They were very helpful and within a few days we received a replacement. As the delivery guys were removing the first unit I discovered a piece of paper taped to the back, on it was the words SWAP. Which means that we didn't receive a new unit the first time, we received a unit that had already been returned once already. So, to continue with my story, the replacement came in a box unlike the first one.

I purchased Kobalt 24-volt 8-in 2 Ah Pole Saw Battery Included, Charger Included, Item #1774922, Model #KPS 1024A-03. Transaction #** 12 days ago. The product has had minimal use. The product does not work, as the chain on the saw continuously comes off. My wife tried to return it to the Lowe's store where it was purchased, but they would not accept it for return or exchange. My wife is furious with customer service at the Lowe's store in Magnolia, Texas, and she has now sworn never to return to another Lowe's store again. Collectively, we have invested thousands of dollars of our money in purchasing items from Lowe's, including major appliances, big-ticket items, etc.

I was told in the pacoima store that burbank had the item I needed. I called so it could be on hold and after 40 minutes no one answered. I went to the store and it was missing one piece. It was ordered by the manager and he said the pacoima store should had called burbank to verified it was there. I get the piece the next day delivered and it was broken. I go to pacoima store and this employee Monique said go back to burbank. I asked for the corporate number and she asked someone else to to give to me.. I said, "You guys call burbank to help resolve this," and she said, "You need to call because it would 2 hours before they answered.." Then another employee comes to try to help and Monique comes with her.

I purchased a refrigerator, ice maker and some other items to be delivered to my house on a Friday. I received the confirmation the day before, told work I would be late and waited. After the time slot had passed I called the store and after several 10 min.+ holds and transfers was told that it would not deliver until the following Tuesday. I explained that I had missed work to be home for the delivery and was given a discount that did not cover my missed work and was told they could get it to me Monday. I called Monday to verify delivery and they said it was delayed until Tuesday. It was to be delivered late in the day and I told them I needed an hour notice to get home which I verified again on Tuesday as well as the fact that they would hook up the ice maker and switch the door hinges. Did not happen.

I visited my local Lowe’s (West 11th Eugene store) today. I was looking for a very common item. A timber bracket/hanger. An associate asked if I needed help finding something. I told him what I was looking for. He said, “Let me see if I can find it on my phone.” After over two minutes of just standing there as he searched his phone, I said I would go find it myself. On my way looking for the item, another associate asked if I was finding what I needed. I told her what I was looking for. She got her phone out and said, “Let me see if I can find it on my phone.” Another associate was nearby and she asked him, “Do we have any timber brackets/hangers?”

We purchased wood from Lowe's in Brewer (over $1,000). Bangor said they wouldn’t deliver to Greenville Junction. Delivery was scheduled for Monday, June 23. We waited all day, with no call, called around 3, only to find out there was a mechanical failure. Delivery rescheduled to Thursday. No call or email - not a word. Today, I received an email confirming delivery, while my partner received a call saying delivery wasn’t possible. The third party decided we were too far. There was no mechanical failure with the truck Monday. That was a lie. So the order was cancelled and now we have to figure out where to get this. I will say after how we were treated, I will not shop at Lowe's again. Yes, it’s just me and I’m fully aware Lowe's probably could care less. But it’s really disappointing to be treated with such disrespect and callousness. I can’t believe how much misinformation and double talk we were given.

On June 16th 2025 I bought the Craftsman 3200 PSI pressure washer. The upcoming weekend. I was gonna use it to pressure, wash my driveway. Multiple issues which I will get to. Not finishing my driveway. I repacked and brought it back to the store. Lowe's refuse to take it back because it had a 48 hour return policy. That's the first problem. I understand there are bad apples out there who buy, just to use it and to return it. Well This is not one of those cases because I'm self-employed and it will be used. When The cashier from return called a manager over, She Express another one has to say Someone else is bringing in the pressure washer. The manager Looked and pointed at a sign by the return area and said there is a 48 hour Return policy on this, there's nothing I can do. It was said with an attitude as if she's judging me of being one who use it and return it.

Run, don’t walk, away from Lowe’s Saugus if you value your time, money, or sanity. My personal, first‑hand account of a kitchen remodel that became a four‑month hostage situation. Project signed: Feb 29. Promised completion: Jun 6. Kitchen demo August 12th. Actual completion (after I hired outside pros): Nov 26, two days before Thanksgiving.

Do not buy from Lowe’s. I purchased a refrigerator in the Miami outlet, they sale scratch and dents items, but equipment should be operating correctly, within a week the refrigerator stopped cooling. We contacted Lowe’s Customer service which were very unprofessional, insisting that we only had 48 hours to return it and they did not have any options for us but to call manufacturer. We did called the manufacturer, the Frigidaire technician came and found a leak that is not fixable. We called back Lowe’s customer service and they do not want to assume responsibility for the defective item sold to us, even though they confirmed the items in the outlet are not tested in any way before putting them back for sale. I will like to alert consumers that these are not just scratch and dents and you can lose your money trying to save a little. Don’t buy from Lowe’s, in addition they have Terrible customer service.

I usually don't leave bad reviews, but I am so disappointed all around with my Whirlpool water softener that I purchased at Lowe's 3 months ago. The softener itself lasted a month before it started showing error, so called Lowe's, they stated nothing they can do and to call Whirlpool. This has been nothing short of ridiculous. Whirlpool had us do everything online (when we got a hold of someone) and then had go to the QR code to walk us through a diagnosis. We aren't plumbers and my husband just got home from a heart transplant. They stated they would send us a part to what we "think" is the problem and they would send us the part. When we get the part, they will send someone out.

As a business owner with a pro account and doing the majority of my business with Lowe's, the lack of support that speak English and actually comprehend what I am saying is getting worse. We should have access to people who speak fluent English and comprehend English well. Not spending more time repeating ourselves than resolving issues or making payments. Unless it is in our local stores, the call center has become a nightmare and a chore to just conversate with someone and resolve issues.

If I could give 0 rate I would. This is very upsetting and disappointing! We place orders for pantry cabinets January this year. Delivery got keep pushed over and over, after a very long wait finally cabinets was delivered first week of May, opened up the box and wrong cabinet were delivered, have to keep the cabinets for 3 weeks, and wait for another 3 weeks to wait for the right ones, delivery date got pushed again. Then the day comes they sent A WRONG CABINET AGAIN!!!! What in the world???? By this time I was done and tell them to get everything back and refund my money back!!!! Lowe's do better! This is so frustrating like very frustrating!!!! Seriously!

Wow, I feel like as an older man I was being scammed. We looked at a sliding door that needs replacing. We found the matching door and inquired for Lowe's to install it. A very nice man from Lowe's came out to give me a price for the installation. He had the Lowe's uniform on. He said, "We don't use Lowe's doors, we do custom doors" and the $500 door turned into over $4000 after all was said and done. He did say he would run it back through another program. Beware, this is not good business practice.

Don't have a key cutting station. Staff called twice over intercom no one bothering to come or even look twice as staff walked around a mostly empty store. Can see why no one was at the store. Wasted my time!

A whole house generator was scheduled on line through Lowe's who unbeknown to me contracts with installationmadeeasy.com who then contracts with Premier Construction in Cleveland TN, 3 hours away. Neither of these are rated by BBB and both have dismal reviews. It was a classic bait and switch, making me think I was dealing with Lowe's. The installation was a crudely done event and far short of the code "in a neat and workmanship like manner". A $16000 lesson in poor customer relations.

Repair would take average two weeks, worked on three times, last time went 7 weeks without a washer. Last time broke down before he got down the road, contacted Lowe's the second time it broke down. Corporate said give them 2 days, and they would get a new washer. They never called, this last time the repair man said it was unfixable. Called Lowe's, they would call me, of course week later they didn't, so called Advanced Appliance. They said Lowe's called them and said try to fix it, after Advance said it was unrepairable, which that would mean another two weeks, that would be about 8 weeks without a washer, told them no going to Home Depot, Lowe's are liars, all about money, not their consumers.

Terrible service. Purchase a new Bosch dishwasher. Appliance arrived damaged and Lowe’s had a photo on the delivery email showing the damage. This was not disclosed to me in any way. Upon opening a few days later I saw the damage and they refuse to exchange it with an undamaged product due to a 48hr window of return. Absolutely ridiculous!

CUSTOMERS BEWARE of the deferred interest Lowe’s provides, it is a scam between Lowe’s and Synchrony Bank. I purchased a washer and dryer not even realizing that I had even agreed to a deferred interest plan. Well a month ago when I went my app to pay my monthly bill as always, I noticed an additional $541 so I called and they said I was on a deferred interest plan. I was not notified before this charge and they said really rude that, "You should have saw it on the second page of your statement." Who looks on the second page of a statement? Especially after they push you to go paperless. I see this scam has happened to lots of customers. BEWARE CUSTOMERS!!!!!

My experience with Lowe’s customer service was infuriating and unacceptable. I purchased a refrigerator from their store, expecting quality and reliability, but instead received a nightmare. The appliance arrived looking as though it had been dropped, the compressor hummed loudly, and the machine refused to cool, rendering it unusable. When I contacted customer service, I was met with dismissive representatives who seemed uninterested in resolving the issue.

House got hit by lightning and blew up our stove. Went Friday night to buy a new Gas stove, and see about delivered and install. Woman said sure, deliver/ install for Saturday. What a relief, over 1200 bucks later. But then Saturday, no stove.. Called Lowe's and was told since it was an install, they would call Monday or Tuesday to install later in the week. Not happy, but ok. Didn't get a call until Thursday, they'll deliver NEXT Thursday. Last time I buy shit from Lowe's. This is the SECOND time they did us bad. Last time, I had to threaten legal action to get them to make good. DONT USE LOWE'S, GO TO MENARDS IN JOPLIN.

Yesterday I placed an online order at a local Lowe’s in Raleigh, North Carolina. The order was for eight concrete stepping stones, three bags of Pine bark nuggets, and a garden plant. I chose the delivery method of Instacart because the items were heavy and I did not want to cart them to and from my car. Firstly, I was told the order would be delivered that same day. I received no updates and it was never delivered. I called the next morning and was told that the order would be picked up by an Instacart shopper at a different location than where I ordered it. About four hours later, I got a notification that the order had been canceled.

No more Lowe's for me. Can never seem to get an online order correctly. Too Much confusion. Credit card company blames Lowe's. Lowe's blames. The credit card company, I don't know who to blame but I won't be dealing with you people anymore.

My boyfriend and I went into Lowe’s just real quick to use the restroom. Someone in the front already pointed out what directions to go, to find the restroom. This lady named Suzie comes out of nowhere and starts asking us if everything was okay and if we were lost which my boyfriend answered her and said we’re just looking for the restroom and she tells us again where the restroom were. We used the restroom and come back out and then boom the same lady Suzie is right there and she asked us again if we were okay, if we needed anything and followed us until we left that section of the store. It’s kinda obvious she thought we were stealing by the she kept following us to the restroom and when we got out of the restroom. She was talking to us like we were little children also which made me feel more uncomfortable.

If only there was a position call 'Project Manager' ~ someone that would be assigned to a customer's project as soon as the sales contract is complete and would follow it from that point until completion. Someone that would monitor and communicate status, roadblocks, etc...to the customer and offering solutions. Contacting 888-516-1010 is NOT working, Lowe's. This is my second and last project. I was reluctant this time but went against my gut. NEVER again. The customer's experience should NOT be this complex. Let's trash your current efforts, start with Indeed!!!

Purchased a dishwasher mid May and scheduled it for delivery and installation in June. Never received a call the night before from the installer. I called the next morning and was told the installation team would be at my house that afternoon (okay, sounded good). Then received a call from the installer a few hours later saying they went to pick up the dishwasher from the Lowe's store and it wasn't there. The store, however, was telling me it was picked up. Six phone calls and two hours later, I learned there was indeed no dishwasher to install. The rep actually referred to it all as "shenanigans." Cancelled the order, cancelled the Lowes credit card I opened for this purchase, and am waiting for my refund. I should have trusted my gut to no go with Lowes for appliances. I didn't pay for shenanigans.

I purchased three toilets using the chat on Lowes.com and had them delivered. On May 30th I had them installed by a local plumber, but one was leaking as it has a hairline crack. I contacted Lowe’s and they stated they could not help me as the toilet is used on which I stated how could it be used when it’s been leaking since we’ve had it installed. They said they would not take it back because they considered it used. I told them I’ve already paid for that $209 for the toilet along with $275 for the installation through a plumber and will now have to pay the $275 again when I get another toilet. They never even offered to reimburse me for the install nor the faulty toilet. I not only called customer service but chatted with them also and have the chats saved. Horrible experience. I would and will NEVER purchase anything through Lowe’s.

Lowe's customer service is the WORST! I just ordered a refrigerator from them and had a delivery today. They deliver a broken fridge! How do you not check if the plug has prongs before delivery? Then I call customer service, and they hang up on me after keeping me on the line for TEN MINUTES! When I call back, I get through, and the customer service representative, Mike, is nonchalant and couldn't care less. He says my delivery is rescheduled, but when I ask to cover my delivery fee, he states he has to ask his manager. I ask when his manager will call me back, and he says he does not know. Are you serious?!

Lowe's Southside Myrtle Beach on Hwy 17 has the worst phone support. You can call and no one will answer. After almost 6 minutes of holding on line, you will be disconnected from their system and have to call back in. If you ask for manager on duty, they are rude and use the excuse they only have one person back there and they are with a customer. The problem with that, is that you get that excuse if you call home improvement, appliances, outdoor lawn and garden, or anywhere else. Either they are short-staffed or don't care.

I would give this negative stars if I could. This was for a front door and storm door installation. It started out ok. Went to the store, spoke to the salesperson, set up the measurements, the people came to take the measurements and said we would get a call to pick out our doors. That happened, we got on a Teams call with the salesperson, picked out our doors, paid about $2k and thought everything was good. I was wrong.

Had previous good experiences before, but Lowe’s FAILED on multiple fronts on this one - will never buy installation services again! From the in-store order entry (simple) to the AI Bot who automatically scheduled an install with a NO NAME, NO TIME install and did not ask if this worked in my schedule. I called the 800 to gain more communication - woman barely spoke English - kept responding with answers that told ahead of time could not understand what I needed and she could not help me! A disaster on every front!!!

Do not go through Lowe’s for kitchen cabinets and install. Took 4 months to complete the install after multiple product quality control issues from their Diamond Brand cabinets such as paint chipping off and huge gaps on the trim. Even the replacement cabinet came with defects and had to be replaced a 2nd time delaying the project further. My family went 2 months without a sink and stove (living with 2 small children). You deal with some lame brain company called Premier to oversee the project and can tell they have no actual experience just phone jockeys. The 3rd party installer from Lowe’s puts you on the back burner if your project isn’t convenient for them.

We ordered a freezer from Lowe's and spent over $900! It was delivered & the box around the freezer looked undamaged. We didn't have the delivery staff unpack it because we weren't ready to stock it yet. Note to self. ALWAYS have the deliver staff unpack the product for you! A few days later, we unpacked the freezer & the door fell off & almost fell on my husband. He got the door put back on, then we discovered a lot of damage to the inside & outside. Dents, cracks, etc... We took pictures & my husband, a few days later, called & told customer service about the damage. To further the insult, they offered us a $25 Lowe's card.

I have never had so many problems attempting to buy a simple interior door for my house. 1st problem is I never received a order number for the door I ordered online a few weeks ago, yet they withdrew the funds from my bank. So, I called their customer service to check the order status. 2nd problem is the customer service rep had such a strong accent that I could hardly understand her.

York, PA Lowe's had the best customer service all the way around on our visit. From kitchen cabinets which was a lot to get together was done 100% fantastic from getting a chain saw and wire to checking out was wonderful.

Kandi golf cart delivered 6/1 took it for spin. USB ports not work. Front seat had big gap in right side frame was bowed. Called Lowe’s told me I could return. They refused 48 hr return policy. I’m stuck.

I purchased a bathroom faucet for a large spa tub. My contractor was 6 months behind in completing the project. He then disappeared. I attempted to return the set in unopened box that I had bought online. I was told by store over 90 days. I took it to corporate level with no resolution.

DO NOT BUY FROM LOWE'S – TERRIBLE CUSTOMER SERVICE! I’m beyond frustrated with Lowe’s. I purchased a clothes dryer that arrived defective. I immediately contacted their fulfillment center to request a return and refund. That was over 20 days ago, and I’m still waiting for my money back. I’ve called customer service multiple times and keep getting told there’s a “technical issue” with the refund. Excuse me – that’s not my problem. I did my part: I bought the product, reported the issue right away, and requested a return. Now I’m stuck chasing down a refund while they blame their internal systems.

Worst customer service I have ever experienced. Ordered online and they screwed up every aspect of my order. Qualified for 'free shipping' but after my order was placed, they shipped it without one of the items (therefore reducing the total amount of the order) so then they just added a shipping charge without my permission. I've never had a company do that ever. Then, they sent no email confirmation of the order so I had no order number. Had to spend an hour on the phone trying to get my order number. Then when I looked up the order number, the FedEx tracking number they listed was "invalid," and I couldn't track the package.

I had a great experience today at Lowe's located at 6415 naples blvd in Naples FL.... I had difficulty ordering an appliance online. I went to Lowes representative, **, who was helping a customer and called, found ** to assist me. ** saw the price of the item I was ordering was incorrect and got ** her supervisor to assist with this transaction. They are a great team and I am very pleased with the way they handled this situation. I will continue to shop at Lowes and recommend this store to my friends. (transaction #**)

Purchased a LG Dryer from Lowe's and after 5 days it stopped working. Lowes doesn't except returns. They give you a number to call for repair. One month later still waiting for my dryer to get repaired.

I have been helping a friend since her father passed and she bought new appliances from Lowe’s and they came and I can say I was very very impressed with how hard Randy and for the life of me I can’t remember the other man’s name but it doesn’t matter. They were both such good workers and they took the time to explain things. I’m sure they didn’t have to but I can say this those two men worked their behinds off. And they had both had a very long day but still took the time to answer all my questions and stayed to make sure she didn’t have any problems or any more questions before they went on to their next delivery. I think they need a raise for the job they're doing for the company. Thanks Randy and I apologize for forgetting your name.

I wanted to know if they had any of the flowers I was looking for in other packs beside a giant planter. I didn’t see any on the floor, so I went up to the 3 registers that had NO ONE at them but the cashiers. So I asked if they knew, I was told to walk around and find someone to help me. No offer to call someone, or to come help me look, or anything else. They just turned around and started talking to each other again. So I left, got in my car and I called the front desk to let them know what happened. The lady's response was, "OK I’ll let them know." Didn’t ask me if I knew who it was, if I could describe the person so they can figure it out. Nothing. Just, "OK I’ll let someone know." It didn’t seem to matter to her either.. I think from now on Home Depot will get my business.

They outsource their customer service overseas and it is absolutely IMPOSSIBLE firstly to understand them and secondly to get them to understand you. I have spent literally 3 hours on the phone trying to get a situation that is Lowe's fault resolved, but it's impossible because no one can understand me speaking English.

Don't shop at Lowe's. They have no customer service, great store until you have a problem then they might as well just say they don't care because they certainly act that way. I just wish I found this out before I spent so much money there. Trust me. Stick with Home Depot. They never disappoint.

The grill that I thought I was buying was supposed to be in a box assembled and delivered and what I got was a floor model that was damaged. The ignitor wire was hanging loose with an electrical stab shoved into the wire.

I use both Lowes and Home depot up until today. The pricing is ridiculous. I tried to buy some pressure treated plywood today. Full 4×8 sheet of ½in roughly $56. Though if you buy ½in 2×4 sheet they are $29. You get 4 from a sheet making it a value of $116. They think 5 mins of cutting is worth over a 100% markup or roughly $60. I don't see this as very honest. They marked two 2ft×4ft pieces 50% off and it was still more than half the price of a full sheet. Math ain't mathing. I will stick to home depot. Lowe's customer service sucks and their pricing sucks more.

Sharon in Athens Alabama was great. She went with me to get every item I needed, she help when no one else would. Even plumbing manager I know this because I heard her on the radio. Great praise to Sharon.

Lowe’s cancelled my online order for their Memorial Day sale. After talking with customer support they wanted me to go in store and show ID as if this was a fraudulent charge. Now refusing to honor their sales pricing. Never again will I be shopping with Lowe’s.

Terrible experience. Went through Lowe’s for a fence project. Contractors cracked a sprinkler pipe and then cut a post short so they would not have to dig a hole for it. I brought the installers refreshments and left trash on my property. Numerous phone calls with Lowe’s and the contractor and there is no accountability, even for an affordable fix I volunteered to do myself. Never again.

Dishwasher installation was a joke. Waited a whole day for them to show up and they never did. Poor communication throughout. The installer showed up the following day but he has a small truck, no uniform, unprofessional, etc. I would never have an appliance installed by Lowe's again. They subcontract out and you have no idea what caliber of person will show up with your appliance.

Worst customer service. Literally refused to deliver my products. Nasty on phone. Just took everything back rather than replace damaged merchandise. Deliver driver, customer service belligerent, rude and unprofessional.

The stores in the asheville nc region are very very poorly run, or not run at all. 3 hour pick up windows are typically 8 times as long. Deliveries promised are often shown as 'unable to deliver'. Their manager must be a high school dropout as they do not even answer the phone or make you hold forever. After tens of thousands in purchases, I am done. Home depot here I come!!! Don't shop their stores until their 20 million dollar a year executive wakes up from his years' long nap and vacations and actually starts to give a damn!

I have been a Lowe's customer for over 20 years. Past experience with products purchased has always been exemplary and I have been very satisfied with my interactions with employees at every level. Unfortunately, I have a different view of the company as a whole now. I ordered a small refrigerator online and paid for delivery. The vendor for delivery called the morning of the set delivery and explained that they could not find my home- I tried for 10 minutes to assist them until the phone call failed and I had no way to reconnect.

Long and frustrating experience over a simple refrigerator purchase. On May 26th, I purchased a refrigerator along with delivery, haul-away, and a 5-year service plan—totaling $2,081.03. On delivery day, the crew refused to bring it in, saying it wouldn’t fit through the doorway (which is 31.5" wide—fridge was 29.5" with the doors off). Instead of trying, they left with it still on the truck.

I ordered several fence panels, 2x4's and gate hardware to be delivered. The boards were delivered but the panels were not. After spending almost an hour trying to reach someone on the phone and being placed on hold them disconnected, I decided to go to the Newport news location. I was told the order somehow got split and there was nothing they could do and would not refund the delivery fee after I became fed up and cancelled the order. I'll never shop here again. I had to call my bank to get charged reversed and also list an hours pay from work due to the time I took to go there.

I requested a quote for a sliding door. Scott the Lowe’s representative, had me waiting for almost 30 minutes with no call to notify me he was running late. When he finally arrived, he dismissed the fact that he was late and attributed the no phone call to, “your phone is not working”.. ok. From the start he was in a rush, was condescending in his approach.. I I sent him an email to ask if there was a military discount, he responded, with a snarky comment, that he wasn’t working today and no there is no discount because the door was already discounted at 15 %.. Scott never mentioned anything about a sale.. Extremely disappointed in the treatment I received. Obviously they don’t need the business.. Next stop for me is going to be Home Depot…

We purchased the Amplified Indoor HDTV Antenna and it has worked great picking up live TV. I was missing the local channels in my area and it picked up every one and also a channel that I haven’t been able to watch in a while.

100% happy they were with us every step of the way turned out exactly how we wanted it. Lisa at Lowe's Twin Falls is our designer and she did a great job, easy towork with, respond quickly for question, very helpful and Brad the installer, meticulous, clean result of the job, easy to work with, hardworking and Richard keeps us updated in the processing. Reliable, we highly recommend this place.

Eight months ago I purchase a refrigerator from Lowe's. It has quit cooling. The repair number has given me two appointments and no one came. Now I have one two weeks away. This is unexceptionable for a refrigerator still under manufacture warranty. The people I spoke to concerning the repair visit spoke bad English and was not friendly.

What a joke this Lowe's Pro rewards card is. I had a $20,000 limit on my old lowes card. The people at the pro desk told me I should get a lowes PRO card so I could get cheaper delivery, $20, which BTW, Lowes is ending on July 9th. So I try to place a flooring order today, and my PRO card gets declined. Come to find out when I called Customer service, they only gave me a $10,000 limit on this fancy new PRO card.

Received a promotion in the app for free same-day delivery, but the order was placed without the promo. Called customer service, spoke with a rude and unhelpful agent who wasted 45 mins of my time before transferring me to his equally rude and unprofessional supervisor. I had a legit promo offer and both guys implied I was somehow being dishonest. I explained in detail what happened and told them I had screenshots as proof and would happily share with them, but they said I should try taking the screenshots to my local store to see if maybe they could do something to help.

Had to have some items picked up at my residence that I couldn’t return myself because of size. So the delivery driver was scheduled to come and retrieve them. Great, no problem. That part was good. Here’s the bad part….the people at Lowe’s apparently don’t inform the customers about their requirements for having an order picked up. At least, I wasn’t informed. I guess the customer (if they are returning long, too long, for a regular pickup truck) has to band together these items set to be picked up, because of the length of the items they have to be loaded by a forklift. Well, I had no idea. Had I known from the start, I would have re-banded the items, because they were banded when delivered, and I have a banding tool. I would have gladly taken the time to do that.

I spent 35 minutes trying to get someone to help me. One guy stopped, looked at me and then walked away after I asked him for help. Two people told me I wouldn't have to pay delivery fees because I had a Lowe's acct. I get up to pay and the Assistant manager charged me the $80.00. So I called the Manager named JV and he assured me he would check on it and call me back. He didn't. I called 11 times. Finally spoke with an employee, she said the Manager was on a conference call and she was to take my info. Then I get a call from another assistant manager named Manny and he said the Manager wasn't there at all, so I asked him who was lying? He then assured me he would take off the $80.00, guess what, HE DIDN'T. SO I CALLED CORPORATE! I WILL NEVER GO TO LOWES AGAIN! They did nothing but lie and treat me in a disrespectful way.

Continued horrible customer service from Lowe’s. I will no longer be purchasing anything from Lowe’s. I will go to Menards or Home Depot or anywhere else, but Lowe’s. For the most part people at the stores are friendly. Their customer service is horrible. They have outsourced their deliveries to a company called Spirit, which could care less about any type of Customer Service. Spirit is absolutely horrible. If you try to resolve an issue all you get is the runaround the managers at Lowe’s tell you that it’s a spirit issue and they have no control over spirit and if you call spirit they transfer you back to Lowes or put you on hold or transfer you to no one. This is not the only issue I’ve had in the past year.

We purchased a washer and paid for delivery and installation. We waited a week for delivery and part of our order never arrived. The cost was $79 which included a credit of $50 for taking away the old appliance. They were unable to disconnect a hose and the installation was never completed. Lowe's will not credit us back the cost for installation while we now have to pay for a plumber and were never explained ahead of time that this may be a possibility. We have a new washer that we can't use as it wasn't installed and we did not receive the other part of our order. Very disappointed with customer service considering we have spent just under $3000 the past couple months. Will not make additional purchases with lowes in the future. There is no consideration taken for being a return customer. Going back to neighborhood small stores where they value return customers.

Lowe’s at Hwy 51 in Millington Tennessee is absolutely the worst place to shop. We purchase an axis 700cc & spent about 10,000 for the junk. Return waited month to get 2nd one. It’s messed up. Called store, no help, said they don’t carry them anymore. There's no one that can service it to get fixed even though it’s under warranty? They said it wasn’t their problem anymore, didn’t say that when they sold it. Company doesn’t stand by products they sell, look at receipt and the second one 7/27/23. Buyer beware and warranty aren’t honored by Lowe’s.

I had my kitchen done and had ordered a new washer, my kitchen floor was down for 2 days and the delivery guys scratched my brand new floor by bringing a dolly in my house and were told not to bring it in and all they had to say was call Lowe's and get a discount, then I had a dishwasher installed and my floor was damaged again, and every time we call to get the damage claim taken care of no one has done anything for us and this has been on going since december.

We purchased 4 major appliances from Lowe's.com. 3 of them were damaged and did not work. They only give you 2 days to return them. We plugged them in after 3 days and now we are stuck with appliances that are not working. SHAME ON LOWE'S. NEVER NEVER NEVER AGAIN! We will not stop with Lowe's ever again!

I placed an order on May 8th, the store sent a message that it was delivered. I went to pick it up and they couldn’t find it (Hudson NY). On the 18th of May, it was reordered to be shipped to my address. I received a message that it was delivered on the 27th. I never got it, I requested a refund. Every single item I have ever bought from them, there has been something wrong with. I am done with this company, I will never step foot in any of their stores.

Purchased Maytag washer 12-15-24 and purchased extended warranty. Washer sounded like a helicopter taking off in spin cycle. After run around with Lowe's, going thru automated AI Sears sent to repair. Parts ordered, Sears failed to show up to install on date accepted 05-28-25. Another issue came up, all started on 05-09-25. Washer setting with full load in water for a week waiting on Sears. Will not purchase any more appliances through Lowe's. Roger N.

I bought a washer and dryer combo yesterday and they didn't have it in the store so they had their delivery guys come here and deliver and install them. None of them hardly spoke English. They came in and aggressively pulled out the cords to old washer out of my wall. Then they scratched my brand new dryer. They did not install my washer and dryer properly leaving everything on it and told me that it was good to go and do laundry. The min I did my house was shaking and vibrating. Come to find out when my husband got home they left parts in it. They were supposed take out before use. They did not hook up the drain hose properly. I am so livid right now.

I'm in absolute disbelief about the complete lack of quality and ethics displayed by the Service Pros Installation teams and Lowe's. I contracted Service Pros (via Lowe's) to repair water-damaged flooring and trim in my home. Their first visit to the house, during which they claimed their work was completed, left multiple pieces of trim unfinished -- they didn't even pick it up from the store. When the error was found, they sent out a replacement installation team to finish the last of the trim. Not only did the second installer (Robbie) fail to complete the installation, he also punctured a waterline and left the house -- destroying 4 months of work that had gone into repairing the space.

I ordered a patio sliding door, it arrived without the door handle, they didn't want to help me on the phone. I ordered 5 double french doors, it arrived 3 broken door slabs, and missing 5 door jambs, they didn't help me on the phone, they told me to contact the manufacturer.

I’ve been a loyal Lowe’s customer for years, but my recent experience with a dryer installation order has left me completely disappointed and disillusioned. I ordered a matching dryer to the washer I previously purchased from Lowe’s just six months ago—same model, same manufacturer, and a proper stacking kit was already in place. Everything was ready and in line with what you’d expect to qualify for stacking service. Unfortunately, what I got was a masterclass in misleading advertising and contradictory customer support.

Lowe's has become such a disappointment. Their increased use of outside vendors for installation and now delivery has caused this decline. Late last year what should have been a simple installation of house siding resulted damage to my home and property. Today ordering a refrigerator has resulted in the same mishandling of goods. The sales did not mention that a water line to the ice maker would be an issue. The contracted delivery personnel could not or would not shut off the water to the icemaker or wait for me to shut the valve. This resulted in them leaving without delivering the much needed appliance.

Recently had tile flooring purchased and installed by Lowe's. Immediately we had installed a pool table and a bar on top of flooring so flaws in each tile was not seen until the room was complete. The flooring vendor was "Perfection Flooring". We couldn't replace the flooring at this point because of the bar built into walls but we wanted some compensation for the obvious flaw. Went up the chain from floor manager to store manager to division manager to no avail. I will never shop at Lowe's again and please beware if you purchase any flooring that it's not from perfection. We reached out to them and they were not very nice and wouldn't offer a resolution. This is the Lowe's in southport north carolina. I am appalled at the lack of customer service at Lowe's and the treatment we have received.

I am a Lowe's customer of Lowes for over 40 years. I just wondering if we are still in America, you know these UNITED STATES OF AMERICA. Why am I receiving flyers in Spanish! This is America. If I ever receive another one of these I will return. Oh and by the way I spend more than 100K in your stores a year.

DO NOT BUY AT THIS STORE. Told a surcharge for a different color than the display item. Then watched two employees laugh and joke with each other over the inability to use the computer. Told they did not know how to see what was in stock with Lowe's inventory. My wife and I ended up in a fight over not honoring advertised Veterans discount, I had my DD214 and Memorial Day too. LOL These were not kids and one was a supervisor. Sheesh...

Lowe's deserves a -10. In mid-November, I started my kitchen. Excited, and now it’s all about remorse. It is almost the end of May and they are taking my cabinets out because they weren’t made right. My designer who has designed my kitchen wrong, who still has not come up with the proper design “as of today”. “That actually works… I keep finding things that don’t open or hit each other or are damaged. The designer and the representative for Kraft Maid came out here to my house, on my request.

Purchase a refrigerator Hasan brand from Lowe’s on April 15. The fridge stop working at April 20. Calling customer service direct me to highest manufacturer has manufacturing been dealing with this for almost 30 days. Contact close to get a store credit to re-purchase a new refrigerator and get this one picked up. No answer, no response, no help whatsoever. The customer service associate and the customer service managers. They cannot satisfy their customer. Very frustrated from Lowe’s company how they cannot get. Customer served the way they’re supposed to be. I encourage the entire family and friends for not purchasing. I need appliances from Lowe’s anymore and I will guarantee that can happen to you guys. Horrible service, horrible action and no satisfaction. I wish I could give you zero stars.

I purchased a door slab and hinges that were shipped to store pickup within a few days. I go to pick up my order and I'm told they only have my hinges. They tell me it is on the truck and should be there in a few hours. I decide to just pick up the next day. The next day, their website shows the door that was "on the truck" is now delayed but should be there soon.

I have purchased several GE major appliances from Lowe's with service contract. I was told it covered any issues with the appliance and today May 22, 2025 my oven which was under a service contract with Lowe's for no apparent reason the glass shattered and they will not cover it which is a crock. I will never purchase another appliance from Lowe's. I am done. All they want is your money for the service contact and they don't care if they don't tell you what it covers. They just don't care.

I had an onside sales rep and look at a two stage window replacement for ourhome. First stage windows needed white interior, second stage brown. He showed me windows, we agreed on a contract and windows were installed. Called back to measure remaining windows, and they are not available with a brown interior. So now I have over $9000 in windows that I will have to replace in less than 6 months to have matching windows. I have tried reaching out to customer service, and all I get is “You signed a contract“. No one cares that the contract was for a product that cannot be furnished for the rest of the house, or that the sales person misrepresented what was available. I am beyond frustrated that there is so little consideration for paying customers. Lowes attitude is - we have your money and we don’t care if our sales person was deceptive. Lowes doesn’t care. Charlie **

Disappointed with Lowe's' Return Policy.... Buyer beware.... Purchased a $140 Bathroom faucet, 3 separate people told me what I needed to do. Ended up not needing faucet and tried to return. They said I was 2 weeks over their 90 day return policy. I said I understand. I would take a store credit, was heading to aisle 28 to purchase a Ego mower, and they said no. No store credit? Excuse me, in package with receipt and I am stuck with it and yet it sits on your shelves? To sell? Ok I am stuck with it but will not be returning and did not purchase the $550 mower. Went in parking lot and looked up where else I could purchase mower I had planned to purchase. It could have been a win win. I still spent money in your store and I went home happy. Except I didn't go home happy and I didn't spend any more of my money there either.

May 20, 2025: I called Lowe's 4 times. Computer-generated voice that hung up on me twice. Twice I was sent to the correct department and was placed on hold for 5 minutes. Did not get anyone to answer the phone. Need a human. What a joke.

On 14 May 2025 I purchased a Craftsman pressure washer, on 19 May 2025 I took it out of the box and assembled the pressure washer and began washing my truck. After washing one side of my truck I turned the pressure off and moved it to the other side of my truck. When I tried to restart the pressure washer the pull start broke. I loaded it in my truck and went to Lowe’s. After being told that they had no one to help me unload it, I managed to struggle it onto one of their carts that they use in the garden section. I waited in the return line for 20 minutes only to be told they couldn’t do anything because I had it fo more than two days. After a short argument she decided to return it.

Purchased Whirlpool microwave. Used it once and steam from boiling water permanently stain the "stainless" steel. I complained and they said, "Too bad we have a 48 hour return policy." I could not get home and installed in 48 hours. Whirlpool blew me off claiming they don't warranty the finish. Lowes sells cheap junk. Today I bought a washer and dryer and Lowes lost a $1800 sale. I still need a new reg dishwasher and that won't be coming from Lowes either. Over past 20 years and multiple homes I have spent 10's of thousands of $ with them and the one time I ask for fair treatment this what I get.!

Lowe’s is the ABSOLUTE WORST COMPANY EVER EVER EVER. I WILL NEVER ORDER FROM THEM AGAIN. Their website PROMISES a delivery date and then some third party company is supposed to deliver it and then can’t when Lowe’s promised. And all they have to say is sorry! Too bad so sad! Can’t do anything about it!! We can cancel your order but other than that we are out of options and you have to accept whatever we are saying or else! Too bad customer. We don’t care about you or the commitment we told you in the website when you ordered. We DON’T CARE ABOUT YOU OR YOUR NEEDS!!!

Whatever you do don’t buy any appliances from Lowe’s. They do not stand by what they sell. I purchased an expensive refrigerator and washing machine. Had to junk them both after less than a year and a half. They were an LG refrig and a Whirlpool washing machine and we purchased extended warranty on the refrig. We paid over 4K for them both. Nothing but junk. If I could give less that one star I would.

First I had issues trying to buy with my Lowe's card. The associate couldn't get the computer to take my info for the purchase. 2 days later I purchased with cash a GE washer without knowing the return policy. I was told you have to return within 48 hrs. If bought with a Lowe's card. I paid cash so now I have no rights to return a broken new washer that was only used one time. No signs nor associates informed me until after the purchase and I had issues with the washer. I was told to contact GE which I did and after 3 attempts getting put through to 3 different calls and people to get a technician. Not pleasant at all.

Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house (good news). I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center.

I recently purchased quartz countertops from Lowe’s. I was informed that I would need to arrange for plumbing and gas disconnection and reconnection, which I did. However, issues arose with the measurements for the kitchen island after the electrical outlets were removed (not disconnected) and the decorative molding was taken off.

Rubin delivery driver, and his helper did a great, speedy, job. Both were informative, helpful and very smart. Give him a raise. They both deserve, and they were like Superman carrying my dryer up the stairs and now so quickly. Thanks again, Lowe’s and lowe's staff..

Do NOT get an appliance install from this company. My contractor showed up high as a kite, got water everywhere, bled all over my new appliance, and texted me at 9:30pm the night before to confirm the appointment. I asked Lowe’s to have another contractor come out to check on the install, and the same contractor was sent! Once again, that contractor did not confirm that they were coming the next day.