Lowe's Home Improvement Reviews

Lowe's customer rep told me item was in stock at local store. It wasn't. I paid for what I did buy - all check out was self check out - lousy lousy. I then contacted customer service online instead of calling them and was informed that I would have to go back to the store I just left to get someone to check for a store which stocked the item in question. When I asked the rep to check online he stated they didn't have the means to do that. Terrible customer service at all ends. I'll complete my home renovation using only supplies purchased from Home Depot. The item I was inquiring about was a table saw - just ordered from H.D.. Stay classy Lowes - I'll never be back.

We started a kitchen project with Lowe's in Carrolton Georgia. At the end of February 2025, the installer for Lowe's came out to measure our kitchen. March 8, 2025, we went into Lowe's, picked out the cabinets we wanted and charged our order to the credit card. On April 24, 2025, we received the bulk of our order. On April 28, 2025, the installer came to the house and installed cabinets. Now I'm going to go back to when the kitchen was measured by the installer. He was informed that a cabinet above one kitchen window needed to measure exactly above the window. We did not want the cabinet to go past the window frame. This was also explained to the person that was working with us when we ordered our cabinets. We are not the professionals here, yet there were multiple mistakes made starting with the installer's measurements and our requests. Currently, we have a nonfunctional kitchen.

Just got a quote on a privacy fence from Lowe's, ridiculous, their price is $10,000 higher than a fence company. Do not use Lowe's for a privacy vent. Go to a fencing company. Lowe's prices are stupid, stupid, stupid

Purchased a Maytag top loader washing machine from Lowes. Brought it home, installed the same day but had to go out of town. Got back after the weekend and put on the 3rd load the washing machine did not clean the shirts and left grease marks on my shirts. Called Lowe's and Lowes kept me on the phone on hold for an hour when I called the major appliance department. I had to hang up and call back. The agents in the store bounced me around because the major appliance department never picked up. Finally someone at front desk talked with me only to tell me that I had 2 days to return the major appliance. Then it goes to manufacturer warranty. Washer was purchased on the 18th and I contacted them on the 27th. NINE days after purchase and they will not take the busted machine back. Let the buyer beware. For a big purchase like this you had better be sure. I won't be patronizing Lowes anytime in the future.

We ordered a GE Profile Refrigerator. When it was delivered to us it didn't come in a box. It was wrapped in plastic which I thought was kind of strange. After the delivery guys brought it in we discovered that the water and ice dispenser didn't work. The delivery guys told us it was because the filter was missing. No big deal we can buy one, however we then discover that the middle drawer is not working. So we immediately contact the store. They were very helpful and within a few days we received a replacement. As the delivery guys were removing the first unit I discovered a piece of paper taped to the back, on it was the words SWAP. Which means that we didn't receive a new unit the first time, we received a unit that had already been returned once already. So, to continue with my story, the replacement came in a box unlike the first one.

I purchased Kobalt 24-volt 8-in 2 Ah Pole Saw Battery Included, Charger Included, Item #1774922, Model #KPS 1024A-03. Transaction #** 12 days ago. The product has had minimal use. The product does not work, as the chain on the saw continuously comes off. My wife tried to return it to the Lowe's store where it was purchased, but they would not accept it for return or exchange. My wife is furious with customer service at the Lowe's store in Magnolia, Texas, and she has now sworn never to return to another Lowe's store again. Collectively, we have invested thousands of dollars of our money in purchasing items from Lowe's, including major appliances, big-ticket items, etc.

I was told in the pacoima store that burbank had the item I needed. I called so it could be on hold and after 40 minutes no one answered. I went to the store and it was missing one piece. It was ordered by the manager and he said the pacoima store should had called burbank to verified it was there. I get the piece the next day delivered and it was broken. I go to pacoima store and this employee Monique said go back to burbank. I asked for the corporate number and she asked someone else to to give to me.. I said, "You guys call burbank to help resolve this," and she said, "You need to call because it would 2 hours before they answered.." Then another employee comes to try to help and Monique comes with her.

I purchased a refrigerator, ice maker and some other items to be delivered to my house on a Friday. I received the confirmation the day before, told work I would be late and waited. After the time slot had passed I called the store and after several 10 min.+ holds and transfers was told that it would not deliver until the following Tuesday. I explained that I had missed work to be home for the delivery and was given a discount that did not cover my missed work and was told they could get it to me Monday. I called Monday to verify delivery and they said it was delayed until Tuesday. It was to be delivered late in the day and I told them I needed an hour notice to get home which I verified again on Tuesday as well as the fact that they would hook up the ice maker and switch the door hinges. Did not happen.

I visited my local Lowe’s (West 11th Eugene store) today. I was looking for a very common item. A timber bracket/hanger. An associate asked if I needed help finding something. I told him what I was looking for. He said, “Let me see if I can find it on my phone.” After over two minutes of just standing there as he searched his phone, I said I would go find it myself. On my way looking for the item, another associate asked if I was finding what I needed. I told her what I was looking for. She got her phone out and said, “Let me see if I can find it on my phone.” Another associate was nearby and she asked him, “Do we have any timber brackets/hangers?”

We purchased wood from Lowe's in Brewer (over $1,000). Bangor said they wouldn’t deliver to Greenville Junction. Delivery was scheduled for Monday, June 23. We waited all day, with no call, called around 3, only to find out there was a mechanical failure. Delivery rescheduled to Thursday. No call or email - not a word. Today, I received an email confirming delivery, while my partner received a call saying delivery wasn’t possible. The third party decided we were too far. There was no mechanical failure with the truck Monday. That was a lie. So the order was cancelled and now we have to figure out where to get this. I will say after how we were treated, I will not shop at Lowe's again. Yes, it’s just me and I’m fully aware Lowe's probably could care less. But it’s really disappointing to be treated with such disrespect and callousness. I can’t believe how much misinformation and double talk we were given.

On June 16th 2025 I bought the Craftsman 3200 PSI pressure washer. The upcoming weekend. I was gonna use it to pressure, wash my driveway. Multiple issues which I will get to. Not finishing my driveway. I repacked and brought it back to the store. Lowe's refuse to take it back because it had a 48 hour return policy. That's the first problem. I understand there are bad apples out there who buy, just to use it and to return it. Well This is not one of those cases because I'm self-employed and it will be used. When The cashier from return called a manager over, She Express another one has to say Someone else is bringing in the pressure washer. The manager Looked and pointed at a sign by the return area and said there is a 48 hour Return policy on this, there's nothing I can do. It was said with an attitude as if she's judging me of being one who use it and return it.

Run, don’t walk, away from Lowe’s Saugus if you value your time, money, or sanity. My personal, first‑hand account of a kitchen remodel that became a four‑month hostage situation. Project signed: Feb 29. Promised completion: Jun 6. Kitchen demo August 12th. Actual completion (after I hired outside pros): Nov 26, two days before Thanksgiving.

Do not buy from Lowe’s. I purchased a refrigerator in the Miami outlet, they sale scratch and dents items, but equipment should be operating correctly, within a week the refrigerator stopped cooling. We contacted Lowe’s Customer service which were very unprofessional, insisting that we only had 48 hours to return it and they did not have any options for us but to call manufacturer. We did called the manufacturer, the Frigidaire technician came and found a leak that is not fixable. We called back Lowe’s customer service and they do not want to assume responsibility for the defective item sold to us, even though they confirmed the items in the outlet are not tested in any way before putting them back for sale. I will like to alert consumers that these are not just scratch and dents and you can lose your money trying to save a little. Don’t buy from Lowe’s, in addition they have Terrible customer service.

I usually don't leave bad reviews, but I am so disappointed all around with my Whirlpool water softener that I purchased at Lowe's 3 months ago. The softener itself lasted a month before it started showing error, so called Lowe's, they stated nothing they can do and to call Whirlpool. This has been nothing short of ridiculous. Whirlpool had us do everything online (when we got a hold of someone) and then had go to the QR code to walk us through a diagnosis. We aren't plumbers and my husband just got home from a heart transplant. They stated they would send us a part to what we "think" is the problem and they would send us the part. When we get the part, they will send someone out.

As a business owner with a pro account and doing the majority of my business with Lowe's, the lack of support that speak English and actually comprehend what I am saying is getting worse. We should have access to people who speak fluent English and comprehend English well. Not spending more time repeating ourselves than resolving issues or making payments. Unless it is in our local stores, the call center has become a nightmare and a chore to just conversate with someone and resolve issues.

If I could give 0 rate I would. This is very upsetting and disappointing! We place orders for pantry cabinets January this year. Delivery got keep pushed over and over, after a very long wait finally cabinets was delivered first week of May, opened up the box and wrong cabinet were delivered, have to keep the cabinets for 3 weeks, and wait for another 3 weeks to wait for the right ones, delivery date got pushed again. Then the day comes they sent A WRONG CABINET AGAIN!!!! What in the world???? By this time I was done and tell them to get everything back and refund my money back!!!! Lowe's do better! This is so frustrating like very frustrating!!!! Seriously!

Wow, I feel like as an older man I was being scammed. We looked at a sliding door that needs replacing. We found the matching door and inquired for Lowe's to install it. A very nice man from Lowe's came out to give me a price for the installation. He had the Lowe's uniform on. He said, "We don't use Lowe's doors, we do custom doors" and the $500 door turned into over $4000 after all was said and done. He did say he would run it back through another program. Beware, this is not good business practice.

Don't have a key cutting station. Staff called twice over intercom no one bothering to come or even look twice as staff walked around a mostly empty store. Can see why no one was at the store. Wasted my time!

A whole house generator was scheduled on line through Lowe's who unbeknown to me contracts with installationmadeeasy.com who then contracts with Premier Construction in Cleveland TN, 3 hours away. Neither of these are rated by BBB and both have dismal reviews. It was a classic bait and switch, making me think I was dealing with Lowe's. The installation was a crudely done event and far short of the code "in a neat and workmanship like manner". A $16000 lesson in poor customer relations.

Repair would take average two weeks, worked on three times, last time went 7 weeks without a washer. Last time broke down before he got down the road, contacted Lowe's the second time it broke down. Corporate said give them 2 days, and they would get a new washer. They never called, this last time the repair man said it was unfixable. Called Lowe's, they would call me, of course week later they didn't, so called Advanced Appliance. They said Lowe's called them and said try to fix it, after Advance said it was unrepairable, which that would mean another two weeks, that would be about 8 weeks without a washer, told them no going to Home Depot, Lowe's are liars, all about money, not their consumers.

Terrible service. Purchase a new Bosch dishwasher. Appliance arrived damaged and Lowe’s had a photo on the delivery email showing the damage. This was not disclosed to me in any way. Upon opening a few days later I saw the damage and they refuse to exchange it with an undamaged product due to a 48hr window of return. Absolutely ridiculous!

CUSTOMERS BEWARE of the deferred interest Lowe’s provides, it is a scam between Lowe’s and Synchrony Bank. I purchased a washer and dryer not even realizing that I had even agreed to a deferred interest plan. Well a month ago when I went my app to pay my monthly bill as always, I noticed an additional $541 so I called and they said I was on a deferred interest plan. I was not notified before this charge and they said really rude that, "You should have saw it on the second page of your statement." Who looks on the second page of a statement? Especially after they push you to go paperless. I see this scam has happened to lots of customers. BEWARE CUSTOMERS!!!!!

My experience with Lowe’s customer service was infuriating and unacceptable. I purchased a refrigerator from their store, expecting quality and reliability, but instead received a nightmare. The appliance arrived looking as though it had been dropped, the compressor hummed loudly, and the machine refused to cool, rendering it unusable. When I contacted customer service, I was met with dismissive representatives who seemed uninterested in resolving the issue.

House got hit by lightning and blew up our stove. Went Friday night to buy a new Gas stove, and see about delivered and install. Woman said sure, deliver/ install for Saturday. What a relief, over 1200 bucks later. But then Saturday, no stove.. Called Lowe's and was told since it was an install, they would call Monday or Tuesday to install later in the week. Not happy, but ok. Didn't get a call until Thursday, they'll deliver NEXT Thursday. Last time I buy shit from Lowe's. This is the SECOND time they did us bad. Last time, I had to threaten legal action to get them to make good. DONT USE LOWE'S, GO TO MENARDS IN JOPLIN.

Yesterday I placed an online order at a local Lowe’s in Raleigh, North Carolina. The order was for eight concrete stepping stones, three bags of Pine bark nuggets, and a garden plant. I chose the delivery method of Instacart because the items were heavy and I did not want to cart them to and from my car. Firstly, I was told the order would be delivered that same day. I received no updates and it was never delivered. I called the next morning and was told that the order would be picked up by an Instacart shopper at a different location than where I ordered it. About four hours later, I got a notification that the order had been canceled.

No more Lowe's for me. Can never seem to get an online order correctly. Too Much confusion. Credit card company blames Lowe's. Lowe's blames. The credit card company, I don't know who to blame but I won't be dealing with you people anymore.

My boyfriend and I went into Lowe’s just real quick to use the restroom. Someone in the front already pointed out what directions to go, to find the restroom. This lady named Suzie comes out of nowhere and starts asking us if everything was okay and if we were lost which my boyfriend answered her and said we’re just looking for the restroom and she tells us again where the restroom were. We used the restroom and come back out and then boom the same lady Suzie is right there and she asked us again if we were okay, if we needed anything and followed us until we left that section of the store. It’s kinda obvious she thought we were stealing by the she kept following us to the restroom and when we got out of the restroom. She was talking to us like we were little children also which made me feel more uncomfortable.

If only there was a position call 'Project Manager' ~ someone that would be assigned to a customer's project as soon as the sales contract is complete and would follow it from that point until completion. Someone that would monitor and communicate status, roadblocks, etc...to the customer and offering solutions. Contacting 888-516-1010 is NOT working, Lowe's. This is my second and last project. I was reluctant this time but went against my gut. NEVER again. The customer's experience should NOT be this complex. Let's trash your current efforts, start with Indeed!!!

Purchased a dishwasher mid May and scheduled it for delivery and installation in June. Never received a call the night before from the installer. I called the next morning and was told the installation team would be at my house that afternoon (okay, sounded good). Then received a call from the installer a few hours later saying they went to pick up the dishwasher from the Lowe's store and it wasn't there. The store, however, was telling me it was picked up. Six phone calls and two hours later, I learned there was indeed no dishwasher to install. The rep actually referred to it all as "shenanigans." Cancelled the order, cancelled the Lowes credit card I opened for this purchase, and am waiting for my refund. I should have trusted my gut to no go with Lowes for appliances. I didn't pay for shenanigans.

I purchased three toilets using the chat on Lowes.com and had them delivered. On May 30th I had them installed by a local plumber, but one was leaking as it has a hairline crack. I contacted Lowe’s and they stated they could not help me as the toilet is used on which I stated how could it be used when it’s been leaking since we’ve had it installed. They said they would not take it back because they considered it used. I told them I’ve already paid for that $209 for the toilet along with $275 for the installation through a plumber and will now have to pay the $275 again when I get another toilet. They never even offered to reimburse me for the install nor the faulty toilet. I not only called customer service but chatted with them also and have the chats saved. Horrible experience. I would and will NEVER purchase anything through Lowe’s.

Lowe's customer service is the WORST! I just ordered a refrigerator from them and had a delivery today. They deliver a broken fridge! How do you not check if the plug has prongs before delivery? Then I call customer service, and they hang up on me after keeping me on the line for TEN MINUTES! When I call back, I get through, and the customer service representative, Mike, is nonchalant and couldn't care less. He says my delivery is rescheduled, but when I ask to cover my delivery fee, he states he has to ask his manager. I ask when his manager will call me back, and he says he does not know. Are you serious?!

Lowe's Southside Myrtle Beach on Hwy 17 has the worst phone support. You can call and no one will answer. After almost 6 minutes of holding on line, you will be disconnected from their system and have to call back in. If you ask for manager on duty, they are rude and use the excuse they only have one person back there and they are with a customer. The problem with that, is that you get that excuse if you call home improvement, appliances, outdoor lawn and garden, or anywhere else. Either they are short-staffed or don't care.

I would give this negative stars if I could. This was for a front door and storm door installation. It started out ok. Went to the store, spoke to the salesperson, set up the measurements, the people came to take the measurements and said we would get a call to pick out our doors. That happened, we got on a Teams call with the salesperson, picked out our doors, paid about $2k and thought everything was good. I was wrong.

Had previous good experiences before, but Lowe’s FAILED on multiple fronts on this one - will never buy installation services again! From the in-store order entry (simple) to the AI Bot who automatically scheduled an install with a NO NAME, NO TIME install and did not ask if this worked in my schedule. I called the 800 to gain more communication - woman barely spoke English - kept responding with answers that told ahead of time could not understand what I needed and she could not help me! A disaster on every front!!!

Do not go through Lowe’s for kitchen cabinets and install. Took 4 months to complete the install after multiple product quality control issues from their Diamond Brand cabinets such as paint chipping off and huge gaps on the trim. Even the replacement cabinet came with defects and had to be replaced a 2nd time delaying the project further. My family went 2 months without a sink and stove (living with 2 small children). You deal with some lame brain company called Premier to oversee the project and can tell they have no actual experience just phone jockeys. The 3rd party installer from Lowe’s puts you on the back burner if your project isn’t convenient for them.

We ordered a freezer from Lowe's and spent over $900! It was delivered & the box around the freezer looked undamaged. We didn't have the delivery staff unpack it because we weren't ready to stock it yet. Note to self. ALWAYS have the deliver staff unpack the product for you! A few days later, we unpacked the freezer & the door fell off & almost fell on my husband. He got the door put back on, then we discovered a lot of damage to the inside & outside. Dents, cracks, etc... We took pictures & my husband, a few days later, called & told customer service about the damage. To further the insult, they offered us a $25 Lowe's card.

I have never had so many problems attempting to buy a simple interior door for my house. 1st problem is I never received a order number for the door I ordered online a few weeks ago, yet they withdrew the funds from my bank. So, I called their customer service to check the order status. 2nd problem is the customer service rep had such a strong accent that I could hardly understand her.

York, PA Lowe's had the best customer service all the way around on our visit. From kitchen cabinets which was a lot to get together was done 100% fantastic from getting a chain saw and wire to checking out was wonderful.

Kandi golf cart delivered 6/1 took it for spin. USB ports not work. Front seat had big gap in right side frame was bowed. Called Lowe’s told me I could return. They refused 48 hr return policy. I’m stuck.

I purchased a bathroom faucet for a large spa tub. My contractor was 6 months behind in completing the project. He then disappeared. I attempted to return the set in unopened box that I had bought online. I was told by store over 90 days. I took it to corporate level with no resolution.

DO NOT BUY FROM LOWE'S – TERRIBLE CUSTOMER SERVICE! I’m beyond frustrated with Lowe’s. I purchased a clothes dryer that arrived defective. I immediately contacted their fulfillment center to request a return and refund. That was over 20 days ago, and I’m still waiting for my money back. I’ve called customer service multiple times and keep getting told there’s a “technical issue” with the refund. Excuse me – that’s not my problem. I did my part: I bought the product, reported the issue right away, and requested a return. Now I’m stuck chasing down a refund while they blame their internal systems.

Worst customer service I have ever experienced. Ordered online and they screwed up every aspect of my order. Qualified for 'free shipping' but after my order was placed, they shipped it without one of the items (therefore reducing the total amount of the order) so then they just added a shipping charge without my permission. I've never had a company do that ever. Then, they sent no email confirmation of the order so I had no order number. Had to spend an hour on the phone trying to get my order number. Then when I looked up the order number, the FedEx tracking number they listed was "invalid," and I couldn't track the package.

I had a great experience today at Lowe's located at 6415 naples blvd in Naples FL.... I had difficulty ordering an appliance online. I went to Lowes representative, **, who was helping a customer and called, found ** to assist me. ** saw the price of the item I was ordering was incorrect and got ** her supervisor to assist with this transaction. They are a great team and I am very pleased with the way they handled this situation. I will continue to shop at Lowes and recommend this store to my friends. (transaction #**)

Purchased a LG Dryer from Lowe's and after 5 days it stopped working. Lowes doesn't except returns. They give you a number to call for repair. One month later still waiting for my dryer to get repaired.

I have been helping a friend since her father passed and she bought new appliances from Lowe’s and they came and I can say I was very very impressed with how hard Randy and for the life of me I can’t remember the other man’s name but it doesn’t matter. They were both such good workers and they took the time to explain things. I’m sure they didn’t have to but I can say this those two men worked their behinds off. And they had both had a very long day but still took the time to answer all my questions and stayed to make sure she didn’t have any problems or any more questions before they went on to their next delivery. I think they need a raise for the job they're doing for the company. Thanks Randy and I apologize for forgetting your name.

I wanted to know if they had any of the flowers I was looking for in other packs beside a giant planter. I didn’t see any on the floor, so I went up to the 3 registers that had NO ONE at them but the cashiers. So I asked if they knew, I was told to walk around and find someone to help me. No offer to call someone, or to come help me look, or anything else. They just turned around and started talking to each other again. So I left, got in my car and I called the front desk to let them know what happened. The lady's response was, "OK I’ll let them know." Didn’t ask me if I knew who it was, if I could describe the person so they can figure it out. Nothing. Just, "OK I’ll let someone know." It didn’t seem to matter to her either.. I think from now on Home Depot will get my business.

They outsource their customer service overseas and it is absolutely IMPOSSIBLE firstly to understand them and secondly to get them to understand you. I have spent literally 3 hours on the phone trying to get a situation that is Lowe's fault resolved, but it's impossible because no one can understand me speaking English.

Don't shop at Lowe's. They have no customer service, great store until you have a problem then they might as well just say they don't care because they certainly act that way. I just wish I found this out before I spent so much money there. Trust me. Stick with Home Depot. They never disappoint.

The grill that I thought I was buying was supposed to be in a box assembled and delivered and what I got was a floor model that was damaged. The ignitor wire was hanging loose with an electrical stab shoved into the wire.

I use both Lowes and Home depot up until today. The pricing is ridiculous. I tried to buy some pressure treated plywood today. Full 4×8 sheet of ½in roughly $56. Though if you buy ½in 2×4 sheet they are $29. You get 4 from a sheet making it a value of $116. They think 5 mins of cutting is worth over a 100% markup or roughly $60. I don't see this as very honest. They marked two 2ft×4ft pieces 50% off and it was still more than half the price of a full sheet. Math ain't mathing. I will stick to home depot. Lowe's customer service sucks and their pricing sucks more.

Sharon in Athens Alabama was great. She went with me to get every item I needed, she help when no one else would. Even plumbing manager I know this because I heard her on the radio. Great praise to Sharon.

Lowe’s cancelled my online order for their Memorial Day sale. After talking with customer support they wanted me to go in store and show ID as if this was a fraudulent charge. Now refusing to honor their sales pricing. Never again will I be shopping with Lowe’s.

Terrible experience. Went through Lowe’s for a fence project. Contractors cracked a sprinkler pipe and then cut a post short so they would not have to dig a hole for it. I brought the installers refreshments and left trash on my property. Numerous phone calls with Lowe’s and the contractor and there is no accountability, even for an affordable fix I volunteered to do myself. Never again.

Dishwasher installation was a joke. Waited a whole day for them to show up and they never did. Poor communication throughout. The installer showed up the following day but he has a small truck, no uniform, unprofessional, etc. I would never have an appliance installed by Lowe's again. They subcontract out and you have no idea what caliber of person will show up with your appliance.

Worst customer service. Literally refused to deliver my products. Nasty on phone. Just took everything back rather than replace damaged merchandise. Deliver driver, customer service belligerent, rude and unprofessional.

The stores in the asheville nc region are very very poorly run, or not run at all. 3 hour pick up windows are typically 8 times as long. Deliveries promised are often shown as 'unable to deliver'. Their manager must be a high school dropout as they do not even answer the phone or make you hold forever. After tens of thousands in purchases, I am done. Home depot here I come!!! Don't shop their stores until their 20 million dollar a year executive wakes up from his years' long nap and vacations and actually starts to give a damn!

I have been a Lowe's customer for over 20 years. Past experience with products purchased has always been exemplary and I have been very satisfied with my interactions with employees at every level. Unfortunately, I have a different view of the company as a whole now. I ordered a small refrigerator online and paid for delivery. The vendor for delivery called the morning of the set delivery and explained that they could not find my home- I tried for 10 minutes to assist them until the phone call failed and I had no way to reconnect.

Long and frustrating experience over a simple refrigerator purchase. On May 26th, I purchased a refrigerator along with delivery, haul-away, and a 5-year service plan—totaling $2,081.03. On delivery day, the crew refused to bring it in, saying it wouldn’t fit through the doorway (which is 31.5" wide—fridge was 29.5" with the doors off). Instead of trying, they left with it still on the truck.

I ordered several fence panels, 2x4's and gate hardware to be delivered. The boards were delivered but the panels were not. After spending almost an hour trying to reach someone on the phone and being placed on hold them disconnected, I decided to go to the Newport news location. I was told the order somehow got split and there was nothing they could do and would not refund the delivery fee after I became fed up and cancelled the order. I'll never shop here again. I had to call my bank to get charged reversed and also list an hours pay from work due to the time I took to go there.

I requested a quote for a sliding door. Scott the Lowe’s representative, had me waiting for almost 30 minutes with no call to notify me he was running late. When he finally arrived, he dismissed the fact that he was late and attributed the no phone call to, “your phone is not working”.. ok. From the start he was in a rush, was condescending in his approach.. I I sent him an email to ask if there was a military discount, he responded, with a snarky comment, that he wasn’t working today and no there is no discount because the door was already discounted at 15 %.. Scott never mentioned anything about a sale.. Extremely disappointed in the treatment I received. Obviously they don’t need the business.. Next stop for me is going to be Home Depot…

We purchased the Amplified Indoor HDTV Antenna and it has worked great picking up live TV. I was missing the local channels in my area and it picked up every one and also a channel that I haven’t been able to watch in a while.

100% happy they were with us every step of the way turned out exactly how we wanted it. Lisa at Lowe's Twin Falls is our designer and she did a great job, easy towork with, respond quickly for question, very helpful and Brad the installer, meticulous, clean result of the job, easy to work with, hardworking and Richard keeps us updated in the processing. Reliable, we highly recommend this place.

Eight months ago I purchase a refrigerator from Lowe's. It has quit cooling. The repair number has given me two appointments and no one came. Now I have one two weeks away. This is unexceptionable for a refrigerator still under manufacture warranty. The people I spoke to concerning the repair visit spoke bad English and was not friendly.

What a joke this Lowe's Pro rewards card is. I had a $20,000 limit on my old lowes card. The people at the pro desk told me I should get a lowes PRO card so I could get cheaper delivery, $20, which BTW, Lowes is ending on July 9th. So I try to place a flooring order today, and my PRO card gets declined. Come to find out when I called Customer service, they only gave me a $10,000 limit on this fancy new PRO card.

Received a promotion in the app for free same-day delivery, but the order was placed without the promo. Called customer service, spoke with a rude and unhelpful agent who wasted 45 mins of my time before transferring me to his equally rude and unprofessional supervisor. I had a legit promo offer and both guys implied I was somehow being dishonest. I explained in detail what happened and told them I had screenshots as proof and would happily share with them, but they said I should try taking the screenshots to my local store to see if maybe they could do something to help.

Had to have some items picked up at my residence that I couldn’t return myself because of size. So the delivery driver was scheduled to come and retrieve them. Great, no problem. That part was good. Here’s the bad part….the people at Lowe’s apparently don’t inform the customers about their requirements for having an order picked up. At least, I wasn’t informed. I guess the customer (if they are returning long, too long, for a regular pickup truck) has to band together these items set to be picked up, because of the length of the items they have to be loaded by a forklift. Well, I had no idea. Had I known from the start, I would have re-banded the items, because they were banded when delivered, and I have a banding tool. I would have gladly taken the time to do that.

I spent 35 minutes trying to get someone to help me. One guy stopped, looked at me and then walked away after I asked him for help. Two people told me I wouldn't have to pay delivery fees because I had a Lowe's acct. I get up to pay and the Assistant manager charged me the $80.00. So I called the Manager named JV and he assured me he would check on it and call me back. He didn't. I called 11 times. Finally spoke with an employee, she said the Manager was on a conference call and she was to take my info. Then I get a call from another assistant manager named Manny and he said the Manager wasn't there at all, so I asked him who was lying? He then assured me he would take off the $80.00, guess what, HE DIDN'T. SO I CALLED CORPORATE! I WILL NEVER GO TO LOWES AGAIN! They did nothing but lie and treat me in a disrespectful way.

Continued horrible customer service from Lowe’s. I will no longer be purchasing anything from Lowe’s. I will go to Menards or Home Depot or anywhere else, but Lowe’s. For the most part people at the stores are friendly. Their customer service is horrible. They have outsourced their deliveries to a company called Spirit, which could care less about any type of Customer Service. Spirit is absolutely horrible. If you try to resolve an issue all you get is the runaround the managers at Lowe’s tell you that it’s a spirit issue and they have no control over spirit and if you call spirit they transfer you back to Lowes or put you on hold or transfer you to no one. This is not the only issue I’ve had in the past year.

We purchased a washer and paid for delivery and installation. We waited a week for delivery and part of our order never arrived. The cost was $79 which included a credit of $50 for taking away the old appliance. They were unable to disconnect a hose and the installation was never completed. Lowe's will not credit us back the cost for installation while we now have to pay for a plumber and were never explained ahead of time that this may be a possibility. We have a new washer that we can't use as it wasn't installed and we did not receive the other part of our order. Very disappointed with customer service considering we have spent just under $3000 the past couple months. Will not make additional purchases with lowes in the future. There is no consideration taken for being a return customer. Going back to neighborhood small stores where they value return customers.

Lowe’s at Hwy 51 in Millington Tennessee is absolutely the worst place to shop. We purchase an axis 700cc & spent about 10,000 for the junk. Return waited month to get 2nd one. It’s messed up. Called store, no help, said they don’t carry them anymore. There's no one that can service it to get fixed even though it’s under warranty? They said it wasn’t their problem anymore, didn’t say that when they sold it. Company doesn’t stand by products they sell, look at receipt and the second one 7/27/23. Buyer beware and warranty aren’t honored by Lowe’s.

I had my kitchen done and had ordered a new washer, my kitchen floor was down for 2 days and the delivery guys scratched my brand new floor by bringing a dolly in my house and were told not to bring it in and all they had to say was call Lowe's and get a discount, then I had a dishwasher installed and my floor was damaged again, and every time we call to get the damage claim taken care of no one has done anything for us and this has been on going since december.

We purchased 4 major appliances from Lowe's.com. 3 of them were damaged and did not work. They only give you 2 days to return them. We plugged them in after 3 days and now we are stuck with appliances that are not working. SHAME ON LOWE'S. NEVER NEVER NEVER AGAIN! We will not stop with Lowe's ever again!

I placed an order on May 8th, the store sent a message that it was delivered. I went to pick it up and they couldn’t find it (Hudson NY). On the 18th of May, it was reordered to be shipped to my address. I received a message that it was delivered on the 27th. I never got it, I requested a refund. Every single item I have ever bought from them, there has been something wrong with. I am done with this company, I will never step foot in any of their stores.

Purchased Maytag washer 12-15-24 and purchased extended warranty. Washer sounded like a helicopter taking off in spin cycle. After run around with Lowe's, going thru automated AI Sears sent to repair. Parts ordered, Sears failed to show up to install on date accepted 05-28-25. Another issue came up, all started on 05-09-25. Washer setting with full load in water for a week waiting on Sears. Will not purchase any more appliances through Lowe's. Roger N.

I bought a washer and dryer combo yesterday and they didn't have it in the store so they had their delivery guys come here and deliver and install them. None of them hardly spoke English. They came in and aggressively pulled out the cords to old washer out of my wall. Then they scratched my brand new dryer. They did not install my washer and dryer properly leaving everything on it and told me that it was good to go and do laundry. The min I did my house was shaking and vibrating. Come to find out when my husband got home they left parts in it. They were supposed take out before use. They did not hook up the drain hose properly. I am so livid right now.

I'm in absolute disbelief about the complete lack of quality and ethics displayed by the Service Pros Installation teams and Lowe's. I contracted Service Pros (via Lowe's) to repair water-damaged flooring and trim in my home. Their first visit to the house, during which they claimed their work was completed, left multiple pieces of trim unfinished -- they didn't even pick it up from the store. When the error was found, they sent out a replacement installation team to finish the last of the trim. Not only did the second installer (Robbie) fail to complete the installation, he also punctured a waterline and left the house -- destroying 4 months of work that had gone into repairing the space.

I ordered a patio sliding door, it arrived without the door handle, they didn't want to help me on the phone. I ordered 5 double french doors, it arrived 3 broken door slabs, and missing 5 door jambs, they didn't help me on the phone, they told me to contact the manufacturer.

I’ve been a loyal Lowe’s customer for years, but my recent experience with a dryer installation order has left me completely disappointed and disillusioned. I ordered a matching dryer to the washer I previously purchased from Lowe’s just six months ago—same model, same manufacturer, and a proper stacking kit was already in place. Everything was ready and in line with what you’d expect to qualify for stacking service. Unfortunately, what I got was a masterclass in misleading advertising and contradictory customer support.

Lowe's has become such a disappointment. Their increased use of outside vendors for installation and now delivery has caused this decline. Late last year what should have been a simple installation of house siding resulted damage to my home and property. Today ordering a refrigerator has resulted in the same mishandling of goods. The sales did not mention that a water line to the ice maker would be an issue. The contracted delivery personnel could not or would not shut off the water to the icemaker or wait for me to shut the valve. This resulted in them leaving without delivering the much needed appliance.

Recently had tile flooring purchased and installed by Lowe's. Immediately we had installed a pool table and a bar on top of flooring so flaws in each tile was not seen until the room was complete. The flooring vendor was "Perfection Flooring". We couldn't replace the flooring at this point because of the bar built into walls but we wanted some compensation for the obvious flaw. Went up the chain from floor manager to store manager to division manager to no avail. I will never shop at Lowe's again and please beware if you purchase any flooring that it's not from perfection. We reached out to them and they were not very nice and wouldn't offer a resolution. This is the Lowe's in southport north carolina. I am appalled at the lack of customer service at Lowe's and the treatment we have received.

I am a Lowe's customer of Lowes for over 40 years. I just wondering if we are still in America, you know these UNITED STATES OF AMERICA. Why am I receiving flyers in Spanish! This is America. If I ever receive another one of these I will return. Oh and by the way I spend more than 100K in your stores a year.

DO NOT BUY AT THIS STORE. Told a surcharge for a different color than the display item. Then watched two employees laugh and joke with each other over the inability to use the computer. Told they did not know how to see what was in stock with Lowe's inventory. My wife and I ended up in a fight over not honoring advertised Veterans discount, I had my DD214 and Memorial Day too. LOL These were not kids and one was a supervisor. Sheesh...

Lowe's deserves a -10. In mid-November, I started my kitchen. Excited, and now it’s all about remorse. It is almost the end of May and they are taking my cabinets out because they weren’t made right. My designer who has designed my kitchen wrong, who still has not come up with the proper design “as of today”. “That actually works… I keep finding things that don’t open or hit each other or are damaged. The designer and the representative for Kraft Maid came out here to my house, on my request.

Purchase a refrigerator Hasan brand from Lowe’s on April 15. The fridge stop working at April 20. Calling customer service direct me to highest manufacturer has manufacturing been dealing with this for almost 30 days. Contact close to get a store credit to re-purchase a new refrigerator and get this one picked up. No answer, no response, no help whatsoever. The customer service associate and the customer service managers. They cannot satisfy their customer. Very frustrated from Lowe’s company how they cannot get. Customer served the way they’re supposed to be. I encourage the entire family and friends for not purchasing. I need appliances from Lowe’s anymore and I will guarantee that can happen to you guys. Horrible service, horrible action and no satisfaction. I wish I could give you zero stars.

I purchased a door slab and hinges that were shipped to store pickup within a few days. I go to pick up my order and I'm told they only have my hinges. They tell me it is on the truck and should be there in a few hours. I decide to just pick up the next day. The next day, their website shows the door that was "on the truck" is now delayed but should be there soon.

I have purchased several GE major appliances from Lowe's with service contract. I was told it covered any issues with the appliance and today May 22, 2025 my oven which was under a service contract with Lowe's for no apparent reason the glass shattered and they will not cover it which is a crock. I will never purchase another appliance from Lowe's. I am done. All they want is your money for the service contact and they don't care if they don't tell you what it covers. They just don't care.

I had an onside sales rep and look at a two stage window replacement for ourhome. First stage windows needed white interior, second stage brown. He showed me windows, we agreed on a contract and windows were installed. Called back to measure remaining windows, and they are not available with a brown interior. So now I have over $9000 in windows that I will have to replace in less than 6 months to have matching windows. I have tried reaching out to customer service, and all I get is “You signed a contract“. No one cares that the contract was for a product that cannot be furnished for the rest of the house, or that the sales person misrepresented what was available. I am beyond frustrated that there is so little consideration for paying customers. Lowes attitude is - we have your money and we don’t care if our sales person was deceptive. Lowes doesn’t care. Charlie **

Disappointed with Lowe's' Return Policy.... Buyer beware.... Purchased a $140 Bathroom faucet, 3 separate people told me what I needed to do. Ended up not needing faucet and tried to return. They said I was 2 weeks over their 90 day return policy. I said I understand. I would take a store credit, was heading to aisle 28 to purchase a Ego mower, and they said no. No store credit? Excuse me, in package with receipt and I am stuck with it and yet it sits on your shelves? To sell? Ok I am stuck with it but will not be returning and did not purchase the $550 mower. Went in parking lot and looked up where else I could purchase mower I had planned to purchase. It could have been a win win. I still spent money in your store and I went home happy. Except I didn't go home happy and I didn't spend any more of my money there either.

May 20, 2025: I called Lowe's 4 times. Computer-generated voice that hung up on me twice. Twice I was sent to the correct department and was placed on hold for 5 minutes. Did not get anyone to answer the phone. Need a human. What a joke.

On 14 May 2025 I purchased a Craftsman pressure washer, on 19 May 2025 I took it out of the box and assembled the pressure washer and began washing my truck. After washing one side of my truck I turned the pressure off and moved it to the other side of my truck. When I tried to restart the pressure washer the pull start broke. I loaded it in my truck and went to Lowe’s. After being told that they had no one to help me unload it, I managed to struggle it onto one of their carts that they use in the garden section. I waited in the return line for 20 minutes only to be told they couldn’t do anything because I had it fo more than two days. After a short argument she decided to return it.

Purchased Whirlpool microwave. Used it once and steam from boiling water permanently stain the "stainless" steel. I complained and they said, "Too bad we have a 48 hour return policy." I could not get home and installed in 48 hours. Whirlpool blew me off claiming they don't warranty the finish. Lowes sells cheap junk. Today I bought a washer and dryer and Lowes lost a $1800 sale. I still need a new reg dishwasher and that won't be coming from Lowes either. Over past 20 years and multiple homes I have spent 10's of thousands of $ with them and the one time I ask for fair treatment this what I get.!

Lowe’s is the ABSOLUTE WORST COMPANY EVER EVER EVER. I WILL NEVER ORDER FROM THEM AGAIN. Their website PROMISES a delivery date and then some third party company is supposed to deliver it and then can’t when Lowe’s promised. And all they have to say is sorry! Too bad so sad! Can’t do anything about it!! We can cancel your order but other than that we are out of options and you have to accept whatever we are saying or else! Too bad customer. We don’t care about you or the commitment we told you in the website when you ordered. We DON’T CARE ABOUT YOU OR YOUR NEEDS!!!

Whatever you do don’t buy any appliances from Lowe’s. They do not stand by what they sell. I purchased an expensive refrigerator and washing machine. Had to junk them both after less than a year and a half. They were an LG refrig and a Whirlpool washing machine and we purchased extended warranty on the refrig. We paid over 4K for them both. Nothing but junk. If I could give less that one star I would.

First I had issues trying to buy with my Lowe's card. The associate couldn't get the computer to take my info for the purchase. 2 days later I purchased with cash a GE washer without knowing the return policy. I was told you have to return within 48 hrs. If bought with a Lowe's card. I paid cash so now I have no rights to return a broken new washer that was only used one time. No signs nor associates informed me until after the purchase and I had issues with the washer. I was told to contact GE which I did and after 3 attempts getting put through to 3 different calls and people to get a technician. Not pleasant at all.

Recently (2/19/25) purchased Duel Fuel Range, mini beverage fridge and a top end microwave from Lowe's (Purchased Online). They were all delivered and now installed in our new house (good news). I had done a lot of research on the items with several retailers, but decided to purchase from Lowe's because of the protection plans available on the appliances and being a member of their Rewards Program to earn points for other items we will be needing. All was going well until I (3 different times) requested where my rewards points were for the OVER $7,000.00 purchase as they were not showing up. Got the "run around" from the local store location and was told to contact the 1-800 customer (no) service center.

I recently purchased quartz countertops from Lowe’s. I was informed that I would need to arrange for plumbing and gas disconnection and reconnection, which I did. However, issues arose with the measurements for the kitchen island after the electrical outlets were removed (not disconnected) and the decorative molding was taken off.

Rubin delivery driver, and his helper did a great, speedy, job. Both were informative, helpful and very smart. Give him a raise. They both deserve, and they were like Superman carrying my dryer up the stairs and now so quickly. Thanks again, Lowe’s and lowe's staff..

Do NOT get an appliance install from this company. My contractor showed up high as a kite, got water everywhere, bled all over my new appliance, and texted me at 9:30pm the night before to confirm the appointment. I asked Lowe’s to have another contractor come out to check on the install, and the same contractor was sent! Once again, that contractor did not confirm that they were coming the next day.

I came to Lowe's today and spent $400 on paint. Paint that I could’ve purchased somewhere else. Seeing that I don't work for Lowe's, I should not have to check myself out! Staff just standing around and I have to do their job? Make it make sense!!!

Try to get someone to pick up the phone for an order. GOOD LUCK. Not shopping Lowes anymore. We will buy local and at least they give great help the way it should be. This goes out to Lowes in Mechanicsburg Pa. YOU STINK!!!!

DO NOT GET ANYTHING INSTALLED BY LOWE'S. I have been getting the runaround for 3 months just to get 400 square feet of carpet installed. The contractor never showed up then lost my carpet. I have filed ROC Complaints against both companies. Lowe's Corporate initially said they would replace my entire upstairs for the inconvenience but reneged once the quote came in. We moved out for remodeling to happen and have been living in a $3500+ a month rental because they ripped out my carpet and left exposed tack strips so we are out $11,000 (rent) and counting for their error. ($2500 more in the next few days) I have all the conversations with corporate recorded as proof and will possibly be suing them.

Very unprofessional front end supervisor and staff. My wife got approved for an amount with Progressive leasing and amount of mower was larger than amount approved. Spoke to Front end manager over the phone about making partial payment, was placed on hold and then manager confirmed that we are able to make a partial payment. Upon arrival we gathered the mower and proceed to check out. We were told that we could not make partial payments. We spoke to the manager and their name badges were covered. This is completely unacceptable! We drove a long distance to get turned away after the front end manager told us that we we're able to make a partial payment with a credit card and the other half with progressive leasing.

Just bought a microwave (over the range) @ Lowe's New Braunfels, unfortunately the customer service was not friendly at all (Jordan). Not purchasing any items there. The Manager should train and focus on how to treat the customer with respect, professionalism and being friendly and smile!!!!

I've had bad experiences at Lowe's before but gave them another chance. A special order was to be delivered today between 8am - 1pm. Received emails that confirmed delivery. Waited at home and no delivery and no phone call or update. Finally got someone at store to answer phone and found out it never was put on the truck. Just went to store to get refund and never again will I buy from Lowe's. Like I said this is not the 1st bad experience. Guess I'm a slow learner.

If I could give a zero as a rating, I would!!!! Their online customer service is terrible, barely a rep that speaks English and unable to assist you on a refund for an item that was never received. Even the tracking record shows the item was never delivered, have been told multiple times "under review" and will receive a refund within 10 days, well...over 30 and yet NOTHING, nor the ability to obtain assistance beyond your basic representative via phone call or online via chat. And this is an item of $300!! Lowes you should be ashamed at such poor customer service and worse reliability!

The worst Customer Service experience of my life. Yesterday, my brother and I went to Lowe's in Concord, NC to pick up some items we needed for a home project. After shopping, we headed to the self-checkout counter. When I was ready to pay, a ** woman approached us and offered me a store credit card and said that I would receive a 20% discount off today's purchase. I mentioned that I should open the card on my next visit because I am planning on making a larger purchase. She said, "Get the card today, and I'll give you the receipt so you can get the 20% discount on your big purchase the next time you come in." I mentioned, "I don't have much time because I have to go back to work." She said, "It'll only take 3 minutes." Well, I finally agreed.

Purchased $5000 Lowe's carpet in Tucson, AZ on 12/31/24. After purchase we were told that the carpet was out of stock but would be in soon. On 01/20/25 our card was charged $4906 the total amount for the carpet and installation. We again advised that the carpet would be in soon. The contract gave a maximum date for installation 03/21/25. Much communication took place back and forth over next months and the carpet was finally installed 04/15/25. That was almost 5 months later. The install and carpet was fine except for the LONG wait and just words & words with no real action. Will never buy carpet from them again! No personal followup from them either after the install. Probably didn't want to hear what actual customer experiences are like.

We started on 4/21/25 by ordering a new dishwasher online and ordered installation as well. It took 2 weeks to even get the installation scheduled. The installer was scheduled to come between 12-4 on 5/7. No one showed up, so at 4pm, we called and were told that they would still be here to install. No one showed up nor called! At 4pm on 5/8, we called and are now being told that we will be called within 2-4 business days to reschedule the installation. Completely unacceptable.

A different employee helped me track down my order, and divert it to where is was supposed to be. And Lance was so kind when I went too pick it up. Thank you, for your help Lance.

I HAVE purchased a refrigerator on April 25 at Lowe's Bakersfield east. The salesman filled the purchase order to be delivered, he added a 50 dollar pickup fee without my consent and never issued or provided with a return policies form. The refrigerator doesn't fit in the space I have, can fully open the the right door does not fully open up do to the space I have. When I Return to the store I spoke with the same sales man to see a possible exchange and he said it would have been easy if I have used a Lowe's card but because I paid cash, Lowe's can not do the swapping. I purchased a 3 year extended warranty cos my intention was to keep the refrigerator for a long time. I'm writing this review to make people aware that Lowe's doesn't provide a verbal or a fiscal statement on return policies so you don't go through the same issue like I did.

One star is too much. Please do not purchase a major appliance from Lowe's (Refrigerator). Their policy is no returns after 48 hours. You spend hundred and hundreds of dollars on an appliance and they expect you to know in just 2 days if there is a problem with said appliance.. How can you tell if there is something wrong with an appliance in 2 days? Also, check the extended warranty carefully. We bought a Whirlpool refrigerator which has such a loud humming sound that we have to close doors to watch TV and sleep. We had a technician come out. Stood there and said "that's the way it is". He did not move the refrigerator or check anything to see if there was a problem. After 2 weeks we called again and they said, "This visit will cost you $125.00." Buy from BEST BUY. They have the same appliances with a better return policy. If others are having this issue it would be great to have a CLASS ACTION LAW S. started.

Disappointed by Months of Delays and Poor In-Store Service Sierra Vista AZ. I scheduled a flooring measurement with Lowe’s in sierra vista az on February 3rd, which was completed on February 13th. I received my quote the next day, resolved some minor issues, and placed my order on February 20th. Installation was set for March 19th—almost a full month later.

Purchased countertops and install new sink as well. Template and measures performed. The existing countertops were Formica with underlying board where dishwasher was attached for stabilization. All of this removed for quartz install. End result, they left the dishwasher loose in opening since board removed and did not clip stating customer had to buy and install epoxy kit?

My first Experience with Lowe's big purchase for my Washer and Dryer was a HUGE Mess! This will be my first and undeniably the LAST time entrusting in such a reputable home improvement store turned NEGATIVE. Let me start by replaying my Awful Experience. Purchase a new Washer/Dryer with a Lowe's CC promotion, had it scheduled for 2 days later, no one ever called, no one ever showed up to deliver and install it. Just PURE BAD CUSTOMER SERVICE. Called the # on a pamphlet if I had any issues with delivery, no help whatsoever as the call gets routed to a call center that who knows where it goes, maybe black hole.

I purchased 4 casters in November 2024, planning to use them for a project. As sometimes happens, life got busy and I began my project several months later to find out the caster were slightly too big for the project. I took the 4 casters back in brand new mint condition, along with receipt, and card used. I waited in a very long return line for over 20 minutes. All I wanted was to exchange them for ones that would fit my project. 2 Asst Managers refused to give me a refund or even store credit to get the ones needed to complete my project. I even showed them on the app that they still sell the exact casters in the store, but they still refused.

I'm giving them one star so I can write a review, but based on my experience, I wouldn't give them any. They have very poor organization and service with delivery. On two occasions, I've had to wait for them to miss the assigned delivery day, resulting in financial losses for me because I'm paying for work that hasn't been completed yet because Lowe's hasn't delivered the materials I need to complete the job. I'm extremely disappointed with this company and will never return to that store to buy even a nail if I ever need it. I recommend you avoid that store. They're trying to compete with Home Depot with such terrible service. So much incompetence. They're embarrassing.

I bought a propane gas tank today. Every single tank was only about 1/2 full - you can tell just by picking them up. I tried about 10 different ones. The guy that assembled my barbecue grill said he could tell it was only half full as well. I guess they never miss a chance to screw their customers.

I will never use this company for an installation or for any other purpose again. In July I signed a contract for uninstalling an old fence and installation of the new one with removal of old fence materials. 6 months later it was finally installed. The fence was put in crooked and the patio bricks he broke and moved were never replaced. A call to Lowes about my dissatisfaction was returned by the installer calling me and calling me a liar and him being verbally abusive. Lowe’s did nothing. A month later, January, my neighbor started to have sewer back up problems. His sewer line goes through my property and off the fence was installed where it was before would never have been a problem.

I purchased a GE gas range from the Goldsboro, NC Lowe’s in December 2024. The stove broke down on April 5, 2025, and for most of a month, attempts to resolve the issue through GE and its contracted servicer, US Appliance, have been unsuccessful due to poor communication, unresponsiveness, and inadequate support. In light of this I decided that it would be worth it to approach Lowe’s, since the stove was purchased from them they would surely stand behind their products they sell. Wrong, the stove remains unrepaired/ replaced.

We purchased a new toilet and new flooring for our bathroom from Lowe's. The representative recommended getting the toilet installed first, and then the floor. We booked the toilet install on February 28, 2025 and all seemed to go fine. Lowe's had Legacy Flooring come to do the bathroom floor on April 11, 2025 (much later than we anticipated), and the flooring professionals said that the flange on the new toilet was broken and that it can't be used. The toilet worked fine when it was installed and thereafter up until the flooring was done, so I'm unsure if this was an issue caused by the plumber or by the flooring professionals. In any event, I contacted Lowe's multiple times and no one seemed to know what we needed. I kept getting forwarded to our local store and they had no idea how to help. Someone scheduled a maintenance call for us, but the men who showed up said they did not do plumbing and couldn't help.

I purchased a golf cart from Lowe’s and they sold it to someone else before it could be delivered to me. They did not make it right, they did not offer me a discount on another one. They could not deliver the one I had purchased. Their only solution Was to sell me one for double the cost of what I had paid for the original one. It seems like a scam to increase their sales.

I am 54 years old and have been going to Lowe's for many, many years, that has changed today. DO NOT purchase anything from this franchise if you don't keep paper receipts!!!! "Contractors" Home Depot and Harbor Freight is much better Consumer Friendly alternative. Lowe's now, DO NOT return ANYTHING without a receipt. I spent over an hour between customer service and managers with ZERO resolution!! I purchased a Craftsman tool that is BRAND NEW in the box that has NEVER been used, that is the wrong drive size. Lowe's will NOT make even a one time exception..BAD BUSINESS!!!! Pick another franchise that is more customer friendly. I AM!!!!

They are terrible. We hired them to install luxury flooring in one bedroom. They measured and provided a quote. WE accepted and had to pay upfront labor and materials (illegal in California) and the day the arrived they stated they could not do it citing assumed asbestos and lead paint. We just painted the prior year. They do not test. I fired them and we wasted our time. Do not use them. I will be reporting them for not notifying me up front on and issues and policies after they visited measured and provided a quote. They were always late and never followed up. Do not use them!!!

I am leaving a review that is probably my 5th one on a bad install I got done thru Lowe’s and they still have not finished refunding me of my money back. I sent emails called and customer service tried to tell me I could get $300 back when we had a flooring job install done that had to be completely done over and Lowe’s didn’t help us fight the argument of the flooring being messed up. We had to call the 3rd party business CEO ourselves to get it done we did a dispute on Lowe’s with our credit card and won they gave us most of our money back we want our $2,000 gift card back as well.! This is bad business for homeowners to have to go thru all this. I’m going to keep posting bad reviews until I get my gift card credit back.

Shelly at the Auburn NY store was tremendously helpful & kind while making large purchase for tool chest and 4-drawer rolling chest… Lowe’s you're lucky to have such a great employee. Please reward her by acknowledging her commitment.

I bought a dishwasher for my rental. The lady in appliances was curt and rude. I had to sign multiple documents on her computer in rapid fire. The print was so small I couldn't read it. She gave me no copy of what I signed. I assumed I'd get a bill in the mail like every other bill I get. I intended to pay in full. Wrong. The dishwasher was delivered two weeks later than I was promised. I got an email that said what I bought but not how to pay for it. I didn't realize I had the email for about a month. Now it's a late bill with a penalty. I called up to straighten out the matter and was referred to an Indian speaking lady I could hardly understand. It doesn't inspire confidence. Needless to say I will cut up my Lowe's credit card as I don't want to deal with such a convoluted business format in the future.

I would like to leave this review here so that you realize what really happens when you buy an appliance at Lowe's. In August of last year I bought a washing machine obviously because it was needed in the house, the one I had was no longer working so I bought it, I bought an Amana brand which we brought home, it was no longer working, we plugged it in. As soon as we plugged it in it started throwing all the water out instead of going into the washing machine. Just as we brought it we returned it. They didn't put any resistance on it or anything. We got another brand the Whirlpool brand which didn't work well. I can say that until the month of January it no longer worked as it should so I called to see what we could do since I had bought an extended warranty at Lowe's then they told me that they couldn't do anything. They had to act on the manufacturer's warranty which in this case would be Whirlpool.

We returned a door lock key pad assembly that stopped working. It had been less than 30 days since purchase and we had the receipt. There were two items on the receipt, the lock and a pack of batteries. The lock was paid for (in full) with a merchandise card (since the previous one was defective also) and the batteries were purchased on a debit card. Customer service issued a partial refund on a merchandise card and credited the balance to the debit card.

My husband and I went into Lowe’s on Capital Circle NE. Looking for electrical panel boxes with the circuit breaker and 12/2 electrical wire. It was very refreshing to have a Lowe’s customer sale associate by the name ** ask us did we need any help, and of course Mr. ** did not disappoint! Mr. ** went above and beyond to make sure we found everything we needed for our current project and he was very polite and patient with us. So if you are ever on the Capital circle NE side….Stop by Lowe’s and say hello to Mr. **, great guy!

I had a horrible experience with purchasing a washer and dryer from Lowe's on Madison St., Clarksville, TN. Today, their third party rep was supposed to deliver and install them. However, one set of delivery guys stole a package from my front door, and the other set of guys said that they could not find the address and tried calling me but I did not pick up. This is insane! We live in an informational age. AI, Google, internet, Google Maps, etc., what grown man can't find a house? I spent well over a $1k on your products, and decide not to answer the phone when it is supposed to be delivered? I won't be buying another big ticket item for delivery from you all EVER again. Corporate needs to rethink this 3rd party company named Spirit.

One of the worst stores when it comes to customer service. I was working in my yard today and made a few trips to Lowe’s to buy mulch. Around 6:30 PM, I went for my final trip to purchase 12 bags. I asked the cashier if the loader is still there, and she assured me that help was available. When I asked the loader for help, he responded, “Why are you here? We’re closed.” I was shocked—it wasn’t even closing time. I told him the cashier lady told me you guys are available and will be able to load the mulch. When I pointed that out, he shrugged and said, “Oh well, we’re very busy.” Then he told me to go over there and wait.

If I could go lower than a 1 I would terrible customer service and they do not want to help their customer once they sell you something. They said they would call me never did I had to call them, they said they would take care of my problem they just wanted more money, they got my money but I still don't have a dishwasher. I missed 2 days of work no pay. Never did anything for me to make me feel more comfortable with dealing with them. I will never buy any appliance from them ever again. And this has been going on for about a month and I still don't have my money back or a dishwasher. Guess it's time to get a laywer

⭐☆☆☆☆1 Star (because zero wasn’t an option). After this experience, I felt obligated to speak up. I spent nearly $2,000 at this store — not a small amount. That’s not lunch money, that’s rent. That’s the kind of investment where, at the very least, you expect basic competence and professionalism. Instead, what I received was a complete disaster of a customer experience. From the moment I made the purchase, it was issue after issue. The service was so poor and disorganized that I had no choice but to cancel the entire order and request a refund. And even that wasn’t handled correctly — LOWE’S you didn’t refund me the full amount.

Absolutely the WORST experience! Ordered a washer and dryer set and a dishwasher. The dryer was missing a rack. Came back out. Instead of bringing me a new rack they replaced the whole dryer. Kicker is the new dryer they installed also had NO RACK! Dishwasher has been sitting in the middle of my kitchen still boxed up for going on FIVE days. I’ve reached out multiple times to schedule installation. Was told at first they had 48 hours to reach out to me. With that 48 hours gone was told the installation guy would be reaching out he had my info. Still NO CALL! Not to mention it was almost a 300 dollar service charge to hook up an already expensive dishwasher. Come on Lowe’s get your act together!

I bought laminate flooring at Lowe's, and although the actual installation went smoothly, the rest of the project was a nightmare. I have never experienced such a disorganized and incompetent company. Purchasing was a mess, delivering was a mess, and it appeared to me Lowe's has never done this before. They should only be allowed to sell hardware.... and nothing else! Only the installers which were subcontractors did an excellent job.

Getting a warranty work on a refrigerator is almost impossible. People can talk to on the phone that tried diagnosing it can’ barely speak English. Frustrating. Four months old water and icemaker doesn’t work. Cannot get any repairs done. What a joke. Never again will I buy an appliance from Lowe's.

Lowes is terrible to deal with when it comes to flooring installation. Their flooring does not do a proper inspection of crawlspaces that should identify moisture issues before flooring installation. They said they leave to the customer per article 8. So 5000 out the window. I have spent thousands and thousands of dollars at Lowes.through the years and will never spent another time. Also, I will be telling everyone we know about this experience. Home Depot you have a new customer

Shout out to Ebony! Her dedication to exceptional customer service truly shines. I recently purchased a fence from Lowe’s, and she went the extra mile by following up with a phone call to ensure I was satisfied with my purchase. It's rare to find such commitment and care in today's retail environment. Lowe's is incredibly lucky to have someone like her on the team! Thank you, Ebony, for making the shopping experience so personal and enjoyable!

I purchased a refrigerator from Lowe's Home Improvement yesterday. The associate said it could be delivered the next day between 8:30-8:30. I told him that I would not be available between 10-1pm. He put that in the computer notes. Last night I received a confirmation that my refrigerator would be delivered between 8:30-12:30. I thought, oh good, they are delivering it early. Sure enough, I left for my appointment at 10 and my phone rings at 10:08 saying they would be at my home in 9 minutes.

Bought a Samsung washer that, on the first cycle, flooded the laundry room (overflowed from the top). I called Lowe's and they said, "It's a manufacturer issue. Call them." Fair enough. I called them and have been getting the run around so I called Lowe's back and said, "Come get it, I am tired of playing this game. I just wanted my money back." They said, "No, deal with the manufacturer." So here we are a week later with a brand new broken washing machine I doubt I will ever trust.

We purchased a washer & dryer on April 6, 2025. These were delivered on April 7, 2025. When the team attempted to install the washer a leak was found. I was told that the leak needed to be repaired before installation could be completed. One of the team "fixed" it. The dryer was not installed properly. The doors on both units were supposed to have been reversed which this team did not do. When we attempted to reverse the door on the washer the tool that is provided to remove the lock mechanism broke inside of the mechanism. We contacted Lowe's & they replaced this washer with a delivery date of April 9, 2025. When the next team delivered the replacement washer a leak was found again. The first team should have NEVER installed the washer on April 7, 2025.

I have never had so many problems trying to get a product that I purchased in my life. On March 26 2025 I went to Lowes and purchased materials for my renovation totaling approximately $980. The materials were supposed to be delivered on April 3, 2025. During delivery some of my items were damaged and some were missing approximately $250 worth of materials. No one notified me that they were missing prior to me counting them and noticing it myself. I called Lowe’s to find out what happened. I was told that some of the items would be delivered April 8, 2025. April 7 I received a text saying that my order would be delivered between 12-4.

I went to the Lowe’s in South End (Charlotte). I haven’t painted before and was looking for various paint supplies. I received help from a very nice guy with a camo vest who helped me pick out a primer for an interior paint job. We ended up going with the KILZ primer. Didn’t catch the guy's name but he was a ** man with a camo vest. Wanted to give him a shout out! Thank you sir!

Very Disappointed with the Delivery Service. I scheduled next-day delivery for today between 7:30 AM and 11 AM. I work nights, so I got up early, cleared space, and prepared everything by 7 AM-definitely not ideal, but I made it work. At 7:28 AM, I received an email saying the delivery window had changed to 8 AM-8 PM on the same day. Inconvenient, but at least I had the day off.

If I could I would give lowes a negative 5 due to the garbage they sell. I spent over 3,000 in product In wood to build a 32x12 deck and not even 2 months it looked like this and when I reach out to Lowe's I had to deal with store and employees and Managers were rude and not helpful on trying to resolve the issues with lumber. So I'm telling everyone I know not to use lowes. I'm paying for a deck that makes me sick to look at and lowes didn't even want to try to fix the issue. Not even 2 months after purchasing it.

Today I had two delivery drivers come to my home to deliver a dryer. I was impressed by their professionalism. They were very respectful of my home. They knew exactly 💯 what they were doing. Their names are Sergio and Fran. They installed the dryer in a timely manner. Good job guys.

Went to get a washer that they did not have our color. Said it would take 5 to 7 days to get. We needed a washer like yesterday. Husband took off the day of delivery only to get a e-mail it won't be here until the following week. So my husband not only lost a days work waiting on someone to do their job that they probably already knew wasn't going to be there 3 days before then only to be told he has to wait another week. Not doing this again. We USE to buy from here but I will go elsewhere for now on. You can't get waited on when you come here to buy and what you buy you can't get.

Customer service is seriously lacking at your Rockledge Florida location. I went up front and asked for assistance in the outdoor lighting department. I heard it being announced on the overhead speaker. Aisle 10. My son and I stood in the aisle for 15 minutes waiting for someone to show up. No one ever did so we left. While walking out we saw several employees walking around looking at their phones. It wasn’t busy in the store by any means so I am very disappointed in this experience. Next time I will go elsewhere. The days of customer service are over!!

I’m having a horrible experience with them! I hired a window for my house in January 2025 and they still haven't finished the job!! (April 15) They assigned the job to Farrow Construction and they installed the window the first days of March and after that they supposed to finish installing the stucco and covering it up, but they left me hanging. Since the beginning of March they have been giving me excuses and more excuses and scheduling appointments that never come... No one has been able to show their face or give me a concrete answer as to when they will finish the job. Now I'm asking them to return part of the money so I can get the job done with another company, very bad experience!

Lowe’s is THE WORST place to purchase anything for home improvements and ESPECIALLY appliances!!! Purchased a dryer from here and it was delivered to my house, installed and didn’t work! The heating element didn’t work. Went through the lengthy process of talking to a bunch of people that had NO idea how to do their jobs to FINALLY get someone to exchange the dryer to only have another one delivered TO NOT WORK AGAIN! Having to take time off work to go so they can deliver and then get ANOTHER broken item that was over $1000!!

They cut my card off without telling me, I had paid on time every month. When I had surgery and was not working, I made arrangements and then paid it off completely. This is very underhanded and wrong when you keep your obligations to them, but they don’t want you later.

We purchased a Maytag front loader washing machine on 3/17. When we use it, it smells like oil. It is loud when it spins. I contacted Lowe's within 25 days of purchasing it and they said "sorry not our problem". They refused to replace it. We do not want it repaired as this is a major issue and we know this particular unit will not last if it is already having these issues. We will never step foot in Lowe's again.

WARNING: I am a realtor and property manager. I have never had such a nightmare experience with ANY of my vendors. It started with trying to order a set of $5000 of appliances. My property owner and I could not get the appliance dept on the phone. we were told please hold then disconnect multiple times. Finally, we were able to place the order. They then were charging more than the online prices and said there is a "glitch in the system".

I bought a large amount of ceramic tile from Lowe's for two bathrooms but they didn't have enough of the bull nose trim in the store or in any other local store. My choices was to drive to another store over an hour away or pay a $79 delivery fee for them to deliver to me. I chose to drive to get the tile but they inconvenienced me because they didn't have stock. This store is terrible but as bad as I hate to say it I will switch to Home Depot in the future. Lowe's needs to take a lesson from Amazon!

I am disappointed and upset with Flash Appliance Repair who is through Lowe’s protection plan. I have been without a fridge for almost 4 weeks now and the repairman burnt the inside of my fridge when he was fixing my freezer. He came on March 27 to check on the freezer that was not getting cold. He stated that he will come back on April 4th with the part to do the repair. April 4th, repairman tried fixing my freezer and was unable to fix it due to an internal leakage. He then said Lowe's will contact me on Monday March 31, about getting a replacement.

I ordered a range from Lowe’s. It was delivered many days after it was supposed to arrive. They just left it in the room and when I finally installed the cord and plugged it in the oven didn’t work. I went to the store to see about returning it and was told that I only had 48 hours from delivery to return it so I have to call the manufacturer to get it serviced. I’ve never heard of such a thing and Lowe’s has lost my business.

Lowe's Home Improvement is awful in my opinion. Their customer service is worse, in my opinion. I bought the materials from Lowe's. I paid Lowe's to install a sink and countertops. The sink leaked, the countertops are not fitted correctly and I told them from the beginning that they needed to send someone out to evaluate the workmanship and fix it. They did not. This should never happen to anyone else.

We paid to have our washer dryer unit installed.. But the 3rd party company that brings the equipment refused to move the current one and pretended there was corrosion on the water valve even thought it was a brand new connection.. We called the store and asked for a manager. Was on hold for 38 minutes.. Had to go to the store to speak to a manager.. Only to have them call the delivery people.. That did nothing to solve the problem.. They offered to send another crew.. It was doubtful we would get a different result.. I would not buy any more appliances from Lowe's. They have extremely poor customer service.

My Appliance was delivered a week late. Have sent email and no response!!! Been through way too much just to get a washer. Very unprofessional. Called and called and no compensation offered for this issue.

Lowes in Lake Jackson, Installation is joke. After the countless calls and even going into the store was no help. It haven’t always been this way. The process of getting a storm door installed was taking way too long and getting the run around after paying for the installation. The last draw for me was when I was in the store and someone was in the process of helping me that person was told to go help someone else. After waiting fifteen or twenty minutes for the person to come back I had finally had enough and requested for a refund. I will be taking my business elsewhere

I have a Lowe's credit which at one time had a $300 limit. I only used a little over a hundred and paid it off and didn't use it for a while so then they decreased me to a hundred and won't let me increase it to $300 where it was. So unfair, feel like cutting up my card

I placed an online order and scheduled delivery for 4/5 and was given a delivery window. No call and no show. I spent hours on the phone with customer service, the 3rd party delivery company, and the store. No one could tell me where my almost $800 worth of paid merchandise was. No answer from the driver when contacted by Lowe’s. Same thing the next several days. I gave one final attempt at contacting customer service. What do you know? They were magically able to reschedule the delivery! However, I was unable to choose a day or time. Another missed day of work for this whole ordeal.

Don't hire Lowes to do any installations. They subcontract all the services and if any issues arise they bat you back and forth and both companies deny responsibility for anything. The craftsmanship is junk. Any 14 year old with a tape measure could do what they did. In my case a company called Rynone Manufacturing was subcontracted by Lowes to build and install my countertops. They failed to build the countertops in accordance with their own design, did not have the right tools to complete the installation, and left a mess. Took them over a month to schedule a time to come back and fix what they screwed up. Then they no called and no showed. After chasing them around for another month they came and sprayed adhesive all over my newly painted cabinets and messed up the paint trying to clean it. They also refused to take off their shoes and left a mess.

My husband and I recently placed a large kitchen remodeling order with Lowe’s, purchasing over 15 cabinetry units, an oven hood, and other appliances. Because of the size of the order, we received a bundle discount. However, when the cabinets were delivered, more than half arrived in terrible condition—some with holes, others completely broken beyond repair.

I waited in paint department in Montgomery AL for 30 minutes and after going to register to asked if they would page someone to come help, no one ever came This is very unacceptable. I wasn’t the only one waiting

Used Lowes for over 35 years and never really had a issue always trusted them. Decided we needed to do the floors, wife found what she wanted, ordered it. I started on floor, said it would be in about 2 days, waited then waited 2 more days, status order not filled, 2 more days it gets canceled all of sudden. So I call, 52 mins on phone, the women checks they have the flooring, "We can take care of you sorry for inconvenience sir."

PANAMA CITY BEACH FL. DO NOT USE LOWE'S FOR HOME IMPROVEMENTS!!!! Purchased new carpet from Lowe's and had them install. Lowe's, however, contracts with an installation company who royally messed up the installation. Back and forth with Lowe's to no avail. We finally told them we wanted our money back and they said they would come get the carpet (uninstall it lol) and charge us a restocking fee? Bwahahaha okkkk, come uninstall carpet and sell to someone else? Niiiice. I post this to say keep on shopping because if you do run into issues with Lowe's, there's nobody in a position to be able to fix it!! MULTIPLE no shows (after confirming appts) which should have been the first clue! So here we sit, brand new carpet not tacked down on the edges, and nothing we can do about it but hire others to come fix and blast them on social media. We gave them an opportunity to make it right!

I bought a Frigidaire Range Oven that could not MAINTAIN correct temperature. This was NOT an isolate problem. Had two different repair companies come out and could not "fix" it. They tried replacing parts. Problem still remained. Lowe's offer ONLY 2day warranty so I did purchase the extended warranty. Frigidaire and Lowes would not take it back. Why? because the technician said the oven is going to fluctuate. Yes, but not 50 to 75 degrees. My wife and I are stuck with this range despite having a manufacturer and Lowes warranty... NO happy wife here. NO ACCOUNTABLITY. NO CUSTOMER SERVICE.

I’ve had a promotional balance on my Lowe’s account for a year. I’ve had my account set up to pay new balances first and promotional balance last. I always pay off new purchases fully 2 days after it has posted to my account so I do not accrue interest. 3 times now I have caught them charging me interest for new purchases I’ve already paid off. 3 times I have called them 3 times I’ve been told…”ok now your account is set to pay off new balances first.”

I have been a long time customer of Lowe's, but no more! Three times in the past year we have made purchases or tried to make purchases. 1.) Vanity and cabinet for bathrooms. Paid for on a Monday, received call four days later on even of delivery the product was discontinued and no longer available, even though floor models are advertised in three of the stores we went to. A few days ago we tried to purchase a refrigerator. Again, floor model advertising. Went to pay for it, was told product was discontinued, only available in a different color. Then was told they had two at another store on Northwest Highway in Dallas, few miles away from Mesquite. Went there, found what we wanted, went to pay for it.

Bought a Whirlpool Dishwasher on 3/4/2024 for about 800.00 and paid 154.99 extra for the extended warranty in Tustin, CA. On 4/7/2025 I went to use my warranty and they said the store canceled it. I asked why, said they didn't know. I paid the 154.99 and they canceled it and kept my money for the warranty. I filed a complaint with the Federal Trade Commission, BBB, called my bank and filed a dispute for the 154.99 for fraud. They never refunded me my 154.99 when they canceled it. How many people have they done this to.

Order # **. The delivery was to an apartment complex in Englewood Ohio. The driver called me at 10:13 AM, to say that he is there and lied to me that he called 40 minutes earlier to let me know that he will be there earlier. I told him that the schedule time is from 10:30 to 2:30 and I am on my way to the property and will be there around 10:35 am according to GPS. I also told him that the door swing direction needs to be changed, and he said yes, he knows as per the order remarks.

Attention: Lowe's is overcharging for multi plug wall outlets w surge protection by 3 to 4 times over Amazon. $21.98 vs $7.98 @ Amazon. FYI folks and don't give in to instant gratification. Do the research first to be better be informed.

Lowe’s delivery is third party outsourcing and will be your nightmare. Just do a quick internet search, read reviews and you’ll find a systemic dysfunctional system that leaves you in a financial mess. Placed a delivery order, paid for it, scheduled a date and time for delivery 10 days out. The day before delivery, Lowe’s gave me a time range for delivery as scheduled. I had to cancel commitments to receive delivery, since Lowe’s requires I be there when they arrive. On the day of delivery, Lowe’s canceled the delivery and rescheduled for a week later at the very last minute. On the second delivery date, once again canceled without communication and rescheduled another week later. This is par for the course in today’s market place. I was not even involved in the conversation. Of course, they boast about their wonderful AI chat customer care nonsense, where you can waste your time clicking your way through a computer that solves nothing.

I placed an order online for the MG garden soil .75 cubit feet which is $2.29 a bag online. The sale is buy 3 get 3 free. I bought 18 bags online for curbside pickup with the intention of getting 18 free bags. That wasn’t what happened. The store price is $4.58. The supervisor says the price online of $2.29 reflects the price if you buy 3 and get 3 free; however when I showed him on the Lowe’s website that I can buy one for $2.29, he was totally confused and had to call someone else who basically said what the supervisor said. But if I came to the store to buy 1 bag, I would have to pay $4.58 for 1 bag. MAKE THAT MAKE SENSE.

I never experience in my life such disrespect and the most horrible customer experience ever. Lowe's hit a new low in my experience. I am literally begging these morons to take my money to complete a home project with additional projects to be done which means I would be spending more. But, The mgmt there are freaking morons, naming a few suck as Jesse, Jackson and Wu. All three suck and promised to assist in completing a order, all three lied and never follow up. So I called the complaint dept. and s/w Veronica from lowes corp complaint and she lied as well as was of no help. How does this incompetent exist, all these mgrs heard and took my complaints but not one single person ever called backed. I am now in process on closing my acct. and never ever go to quakertown Lowes.

I honestly don't know if my 1 star will make a dent in this company's reputation since they have enough damage from an 87% of reviews awarding them a 1 star. My issue is with delivery communication and courtesy. I bought dishwasher and it was supposed to be delivered on sat April 5. I received a text message couple of days ago stating that I will receive a confirmation of the 4 hour delivery window. Here we are on Friday night and I have not received any messages. So I replied to the previous message and asked for the window. Guess what, I received an automated reply saying that I should call a toll free number which I did and I was told that my delivery window is 12 hours from 8AM to 8PM. Excuse me! In this day of age your margin of error in managing deliveries is 12 hours. I don't even need an installation and I still have to ruin my plans for the whole Saturday just waiting for their majesty to show up.

We have lived in our home now for more than thirty years. It was time to replace our kitchen countertop. We decided on using Lowe's as our contractor to achieve our goal. We are not experienced with construction and felt that going to Lowes would be our best choice. So we ordered the new Dekton by Cosentino kitchen counter in November of 2024. Lowes contractor, Ultra Surfaces of Stockton California, came out and measured our kitchen. They explained that once the measurements were in the system, it would take several weeks to fabricate the new counter and matching backsplash.

We placed an order for delivery, but only half of it was dropped off. When we asked the driver about the rest, he had no explanation. We contacted the store (after a very long wait on hold) and were told that another delivery was scheduled for the remaining items. However, the truck did not arrive on the scheduled date. We called again and were given a new delivery date, but this process has repeated three times—and we still have not received our full order. To make matters worse, no one has communicated with us, and now our calls are not being answered. This is completely unacceptable and extremely frustrating.

Tried to purchase a toilet through the website. First they messaged saying it would be a day late, however it ended up coming a day early. Good, right? Sure, except the warehouse in Frostproof, FL sent the right toilet tank (1.6GPF) and the wrong bowl (1.28 GPF). No installation was happening now and my project suddenly had to stop.

DO NOT BUY appliances from LOWE'S. I paid my wine cooler in full including the shipping fee. Then I received a bill from FedEx indicating that I owe $1660 for shipping fee. LOWES ordered my wine cooler directly from "the Legacy Companies" (the third party store) from SPARKS NV. "The Legacy Companies" generated a Bill of Landing with invoice amount of $1660 without my knowledge and consent. NOW Lowes said they are not responsible for it and I need to contact "the Legacy companies" myself to have them correct the bill. I tried to reach "the Legacy Companies" many times, the staff Mike gave me an email to send the documents, but the emails are all not working.

Just applied for a Lowe's Credit card through Synchrony Bank and was not immediately approved. No debt, 840 credit score and when I called they would not tell me the holdup. They require a self, copies of my drivers license and social. I hade $1,000 worth of product in my Lowe's basket, but went to Home Depot instead. Very Untrustworthy Bank.

Lowe's customer service has become useless. If you want your answer read by a script, you are at the right place. And there is no escalating your problem. The murky teenager you get on the phone is the highest person working at Lowe's at that time. As their return policy has changed sending us shopping across the street. When you spend $50k+ on materials on a flip house (a lot more than that) and being refused a refund on less than $200 of non used items a few months later, it is time to break ties. Check out the screenshot I took from Lowes.com. Doesn't it clearly state free shipping on mulch orders over $45? Lowe's is going downhill fast!!!! What a shame.

I am absolutely furious with Lowe's and their third-party delivery service. I hired Lowe's to deliver and install a microwave and trim kit, and the result has been a complete disaster. The third-party delivery team they sent caused severe damage to my high-end custom cabinets, putting 31 holes in them. My cabinets were carefully crafted and glued together, meaning the damage cannot simply be fixed — replacing even one causes a ripple effect through the entire structure. To make matters worse, when I reached out to Lowe's, the third-party company lied about their actions. They claimed that they were only in my home for 2 minutes, attempting to downplay the damage and avoid responsibility. However, I have video proof that they were in my home for 30 minutes — more than enough time to have caused significant damage.

Lowe’s will lock you in to a 48-hour return window and deny your refund on any of their faulty appliances. I bought a Maytag PetPro stackable washer & dryer set from Lowes.com on Dec 16 2024. I paid for the delivery and “installation kit”. When the installers arrived, what I ordered did not include the “stacking kit” so they left them in my living room. In all I had spent $2,230 so far and I ended up paying $60 more for a bag with two brackets and four screws, nothing special about them. I could not install the units until a few days later when I had help available.

$100 for 16 bales of pine straw that are dirty (broken twigs, sticks, etc). Picture of what came out of 1 bale!! Are they imported from Canada or Mexico. This is putting money over quality!! Robbery!!!

Since the day our Lowe's opened I built a good relationship with all the clerks, dept heads and cashiers. The opening mgr was great. He long ago moved on. They fired all of their good cashiers and replaced them with a Point Of Sale system that is unbelievably awful. I know. I wrote them for decades. You can pick out anything you want, so long as the laughable inventory control system has it in stock, but then you can't get out of the store! One whole hour!! To get past 4 employees using 6 (SIX) registers to use two gift cards and a veteran's discount. Never again I hope. From spending 3k a year at Lowe's to now taking all my business anywhere but Home Depot. What a fiasco! Simply unbelievable! Terribly disappointing!

I purchased a dishwasher, fridge, and stove. The install of the fridge and stove went great. However the dishwasher was a nightmare. The boy they sent out almost broke our door, let water run into our cabinets, and then refused to install the dishwasher because he was asked not to damage our cabinets and front door. He packed up and left. Very unprofessional! He then proceeded to lie to his manager that we cussed him, which isn’t true at all. I told the same people who is installed our fridge and stove the same, "Please don’t damage anything bringing the new appliances in." Lowe’s does not care about you when they have your money!!!! They also never sent anyone back out to do the install! If your feelings get hurt that easy sweetheart go find you a job at a liberal university! Lowe’s is garbage! Will never buy from this terrible company!!!

Called for two days to finally get someone that could help, NOT, LOWES IN UNION CITY CALIF worst service and people with an attitude, was trying to communicate to an ** lady who spoke so fast I had to ask her to please slow down in her responses and she said, "I'm too busy" and hung up on me. 4 tries later, got her back on the phone and did not tell her who I was and asked to speak to a manager because I had a complaint and bang she hung up on me again. Their loss. Was buying 6 refers for an apartment complex. Went to Airport Appliance instead, cost a little more but no attitude, canceled our Lowes credit card.

ABSOLUTELY do NOT get Lowe's to do any roofing projects. I've had a roof for 3 years and 3 months. It is leaking majorly and has been for an unknown amount of time. Lowe's refuses to fix the roof. Had an actual professional come out. They told me it was directly related to poor installation. I also talked to a contracted roofing company with Lowe's in Northern Va. He confirmed the third party Lowes used in Hampton Roads was a poor company and was dropped by Lowes. He also informed me he has had to go back and fix several homes in Hampton Roads area because of the third party company Lowes used. They refused to make the issue correct. I now have to pay for a brand new roof despite my roof only being 3 years and 3 months old. PATHETIC CORPORATION.

Purchased a stove and washer, delivery was a nightmare. Went back one last time to get a fridge to match stove and the black fridge, THE exact same as the white fridge was $300 more. Cut up card, closed account, went to Menards. Black fridge same price as the white one. Done with Lowe's.

Rating 1 because 0 isn’t an option. I returned a snowblower in October. The incompetent clerk did not refund the warranty. I was told to go to store. Store manager claimed it was too late that I needed the call customer service. Called them. Check 1 ordered 6-8 weeks to process. February no check. Need to mail another check and stop payment on first. New check 10-15 days receive. March. No check. Again stop payment. 10-15 days. Follow up to see if check created. Fill out a bad review. Directed to call. Get a supervisor (aI would have been better). We’re sorry we have to get you a new check. 10-15 days! Have to escalate to back office where apparently no one can call!

Lowe's Home Improvement is among the worst operated and managed businesses I have ever encountered. This review is the product of many years of being a customer, and trying repeatedly to forgive and overlook the countless shortcomings of this major retailer. From no stock or wrong stock on the shelves, to the selling of obsolete appliances that you can no longer get parts for, to this ridiculous policy of no returns after 90 days. Specifically, I purchased a product for a project on 12/4/24 and attempted to return it today 3/13/2025. The product is unopened, undamaged and I provided the store receipt. This product has no shelf life. I spoke with the store managers and customer service at 800-445-6937, and all refused to issue a return, store credit, or exchange for some other item. I have never had a single issue at Home Depot, but Home Depot is about twice the distance from my home. I will make every effort to not spend my money at Lowe's again.

I bought a medical cabinet two years ago. Anti fog medical mirror cabinet. Now the anti-fog bathroom mirror cabinet has shown signs of wear and damage after two years of use. Despite reaching out to the manufacturer, they did not honor the warranty, leaving me disappointed with the product's durability and customer service, besides they want me to buy a new door from them.

PSA: Beware LOWE'S Appliances and Appliance Installation. Horrible experience with the Lowe's in Fort Collins CO. Purchased a high end Bosch Dishwasher and Microwave. So far so good. Lowe's contracts with a "logistics" company CRST (1.4 star Google Rating/Reviews) company to handle their appliances who contracts with 3rd party installers for installation. First delivery date installers show with only a dishwasher and no idea where microwave is at. They take out our existing dishwasher and unpack the one they have only to find out it's damaged with a large dent on the front. Lowe's make us cancel the order and reorder another dishwasher even though none of this is our fault.