Lowe's Home Improvement Reviews

Don’t special order from Lowe’s unless you’re a masochist! Ordered a window in August. Kept being delayed. Automated system said it was in awaiting install. Not correct. They “lost” the window after weeks of delay. Each check meant an hour on the phone mostly on hold. They will tell you they’ll call you back in three days then they don’t. You have to go through the whole ordeal again. I’ve spent more than 20 hours on the phone trying to get what I paid for and the window arrived but trim went to the wrong store. Waited all day for the delayed delivery of the trim only to find out they don’t have it.

This company is shit. They won't even honor their prices. Even asked 2 associates that told me it was the right price. Tampa store assistant manager is the rudest ever, with no customer service. Will never do business with them again. Home Depot is easier to work with.

I bought a brand new Toro mower from the Trussville Lowe’s on Edwards Lake rd. After one use I took it back due to cranking issues. A ** female store manager refused to allow me to exchange it for another mower. Because I had it a week over 30 days. I explained to her it was a Christmas present for me. She still refused the exchange. I’ll never shop there again and I’ve end up spending over $200.00 getting repairs on a $350.00 mower.

I can only give it a one star. If there was less I would definitely give it. My experience with Lowe’s was terrible. It was horrible and I will never buy from this store again. I do home remodels so I ordered a refrigerator for one of the people I work for. Your delivery company brought it out. They damaged the refrigerator and left it. I had to call to have the refrigerator switched out after it was damaged. I reached out to Lowe’s to have it done. They only reimburse me for the refrigerator. They wanted to charge me for the delivery fee and other services which I don’t feel I should’ve paid. Why pay for something that is very terrible. Lowe’s has been very hard to work with. I reached out to their store in Frederick Maryland. Talked to three different store managers which I don’t think were, but they claim they were. No help, no solution. I just give up.

Shoutout to Lalo, an employee at Lowe's in Auburn, WA (store 1089). About a month ago we were looking for flooring, and he greeted us and offered assistance immediately upon our arrival in the department. Lalo was helpful offering ideas, helping us estimate amount needed, and decision making. He helped us find everything we needed for the project, checked us out, and assisted us in loading our supplies into our trailer, all while being friendly, polite, and professional. It's hard to find good customer service like that anymore!

I have never been so disappointed in a project as I have been with my Cabinet Installation from Lowe’s. I purchased $74,000 worth of cabinets… The salesman and floor manager were high-fiving stating that was the largest Sale for kitchen cabinets that he knew of in his 20 years in Lowe’s cabinet department.. I will remind you that we did get 20% off. Lowe’s was offering free installment as well. This was our whole reason for going with Lowe’s because I wanted European cabinets and being in Lake Charles Louisiana installers were hard to come by. The sales representative told me that Lowe’s did not have any installers. They had all quit, but he would take $5000 off of my order and CALL one of the ones who used to work for Lowe’s. Myself being alone at the time because my husband was out of town, of course I said yes! I was so excited and eager to get this project on the way.

Large item ordered online, selected direct delivery to my house. Delivery delayed, then item was damaged. Instead of picking item up and replacing, Lowe's required me to return item to store for refund. Large item required a truck, which I don't have, and manpower to load it- also which I don't have. Nothing to compensate was offered other than a discount on the replacement item I am not reordering. Very poor customer service, no accountability, wants customers to pay for their mistakes.

In April 2025, we decided to upgrade our kitchen and visited the Lowe's store in Fairfax, VA. What began as a promising project quickly turned into a seven-month ordeal of incompetence, delays, and poor communication.

Military service members get harassed for military ID. Staff is rude. I don’t even ask for it but after putting my number it shows my Lowe’s last time I had came in and didn’t have my military ID on me and instead of being nice they were terrible. I said I could care less about the discount, just bypass the damn military check so I can leave. This is disrespectful.

The only positive thing about Lowe’s that I can say is that the Sandusky store employees and managers are wonderful. That is where any positive ends. Between my husband and I we have now taken 2 full days off work only for their delivery crew to now show up. Completely unacceptable! No call or anything. I spend hours calling customer service with no answers. Despite Sandusky having wonderful customer service, the remainder has been so terrible that I will never purchase another appliance from Lowe’s. No amount of refund is worth the hassle and we are out more in wages due to time off waiting for them to never show up than what the actual appliance cost. Lowe’s- you need to do better. Hold your delivery service accountable! Two times in a week is ridiculous!

I purchased appliances, including a washing machine, which was delivered on 10/24/25/ The washing machine was installed incorrectly, resulting in water flooding from the upstairs laundry area into adjoining rooms the downstairs level. The damage includes wet drywall, ceilings, lighting, and flooring. I contacted the Lowe's store and was redirected with no return call, attempted to file a claim with them, and was sent to their delivery vendor, who ultimately denied the claim due to them "telling the lady not to use the washing machine." The lady in question was another Spanish speaking contractor working on the house. As of today, there's been no follow up or communication with Lowe's despite my continued outreach. Lowe's need to be held accountable for their contractors errors.

Bought a refrigerator and an upright freezer. Were to be delivered today between 12-4 pm. We had to drive down to my mother’s around 9AM as I have to go down everyday to care for her and I needed my husband’s help today for a couple things. We were back before 11 AM and truck with our appliances sitting on road. Had messages on our answering machine(3), but could not understand any of them as English so broken up. Watched as truck left. Husband called number they had called on and he thought they said they couldn’t get up our driveway. It was a Penske truck. Never had a problem with any truck or delivery getting up our driveway before. After numerous phone calls to different places as they always send you to another number to call, they are now going to send our appliances out on a smaller truck but your guess is as good as mine when that will happen! They are suppose to let us know. I won’t hold my breath!

Yes I went to the store to grab some paint for my home project and the lady Kj helped me and was so awesome and friendly with me. I had a great time in the store. It was so nice and clean and organized to my liking.

I am very disappointed that I fell for the bait at Lowe's for a $29 heater "tune-up". After waiting three days because they didn't show for the original appointment, the tech arrived and went into the attic to service my unit which turned out to only be an inspection to bring in a salesman to pitch high priced units from $10kK to $35K. I was even told that one of my ducts was partially disconnected but the tune up nor either of the two could re-secure it. I, took my 63 years old self up the steps to discover that it was on the front of the unit directly up the stairs and only needed duct tape or a new zip tie.

Delivery and set up, terrible service. They put washer in basement, put installation supplies on top and left. Dryer was too big but my husband took door off and it went in fine. Called, didn't get anywhere and reimbursement for parts that are supposed to be covered up to 50% back didn't happen nor did the customer service rep have any way to add up the parts, didn't know anything about my purchase after I gave her ALL the information straight from the receipt. Store manager was no help...He just wanted to know what is was I wanted from him. Sad our service industry is like this.

I paid $4,000 for the kitchen vinyl plank installation that lasted 2 years! Don’t use Lowe’s for flooring! I had my floor for 25 years before deciding to have it replaced by Lowe’s. They sent Ultimate Home Services to install waterproof Mohawk vinyl planks. In just two years, at least two planks have rotted. I keep calling, but nobody is fixing it. I get transferred from one person to another!

I purchased a Kobalt 16’ tape with a hassle free lifetime warranty. Took it back to the store where it was purchased and was given a number to call. I called the number and was told they only offer a 90 day warranty for the tape measure now and that it doesn’t matter what the warranty was on the product when it was purchased because they had changed the warranty. If you are considering purchasing any tools from Lowe’s with a lifetime warranty be aware that they will not honor the warranty.

If you contract with any Lowe's store for any service, be prepared for the worst. I contracted for new kitchen cabinets and quartz countertops. The contractors contaminated my house with silica dust in the process of installing the cabinets and the countertops. It has taken me over a year to clear the air in the living space, but half of the house remains dangerously contaminated. My eyes burn when I go in there to retrieve something. I have a lingering cough. I have seen doctors numerous times for pulmonary distress.

Mark ** from the North Scottsdale Lowe's delivered my new water softener and did an excellent job. He was right on time, delivered it standing upright as it should be transported and unloaded it for me in my garage. He was very personable and professional and is one of the reasons I shop at Lowe's. Thanks, Mark!!!

Pro app takes your money, says it paid for, gives you a delivery date and or says working on your order. Money is now gone from your card. Then often like hour later they try running card again and money isn't there (using Lowe's preload) then cancels your order. Meanwhile you're waiting on materials to work and every number you call says they can't do anything to help and gives you another number that doesn't pick up or can't get thru or tells you to call another number. Meanwhile... your money is lost for 24 to 48 hours. So they take your money, will not give you what's purchased, you will have text showing purchases and delivery dates but all the rep you call will just say "something wrong with your card." Happen many times... Money disappears from account for a while and they gaslight you into thinking you did something wrong. Broken system with many glitches.

Lowe's uses Keller Interior Inc for all their flooring but honestly this company is the worst of the worst. They are not BBB accredited, multiple lawsuit and believe all negative reviews you read! I had an appointment scheduled through Lowe's and their instructions that they will call with exact time. No one called in advance. A morning of an appointment, someone calls telling me he is on the way and will be there in 15 minutes. I needed more than 15 minutes. He instantly became rude and accusatory of me not letting him know that I wasn't at location and needed 30-50 minutes. End up canceling it all together and glad as I wouldn't trust them do anything in the house with how they simply even handle scheduling. Very unprofessional and plain rude.

Delivery & installation problems have been reported: damaged items on arrival, long delays, issues fitting correctly. I had seen the cabinet as it is for more than 2 weeks. Delivery arrived after 2 month from purchase date. Missing parts and damaged. Will take to fix another month. I request refund. They refused and they want to deduct 20% from cabinet's price. Break my. Bad customer service.

Ron, an employee that assisted me at the Lowe's store, Pompano beach, Federal Highway. I purchase a bifold louvered door that he assured me would fit perfectly in the space in my home. I gave him the measurements and he was able to tell me right way. Which do I needed. We installed it and it looks amazing. I wanted to give a shout out to Ron and Patty in the Doors and Windows dept. They were so friendly and patient with me. Ron answered all of my questions and provided expert product information on the door that I needed. Cheers to great service!

Bought three appliances and they went on Black Friday sale two weeks later that would have saved me $650. Their policy states they cannot honor the ad match during Black Friday sales. I had to return the product to store, unload off my trailer and actually into the store, just to repurchase for the discount and have it reloaded on the trailer again, we are talking about three appliances. What really got me, was the store manager telling they cannot allow me to return the three products because it was past 48 hours. I had to show them the return policy to prove to him he was wrong, I have 30 days to return the product. It was a major challenge but a savings of $650 dollars.

DO NOT ORDER ANYTHING FROM LOWE'S IN WALDORF, MD. A total lack of customer care after they get your money (order was over $10,000.00). First order was botched up and no follow-up; had to go into the store to get any information on the order. Once the order arrived, they ordered the wrong items, so had to go through a complete re-order. Second order scheduled to arrive, and ZERO follow up by the employee who ordered the item twice. When I called on numerous occasions (over ten times), tried to reach the employee at their extension...no body answered almost every time I called; one time an employee answered, placed me on hold, then disconnected me. Again, had to drive to the store to find out status of the second order.

I visited Lowe’s and asked a lady about an item on display for the bathroom. She answered cannot help me because she was busy and she was standing doing nothing. Then I asked a guy for assistance in locating and plastered her answered to look for it myself. I will not visit this store again.

Had washer and dryer delivered. Had to pay extra for equipment to get install. The only thing they hooked up was the hot and cold water lines. New cord left on top of the dryer unopened. Was told the water line didn’t reach and I had to purchase another waterline. Delivery drivers didn’t reinstall doors, just left them on the floor.

Terrible company. I was billed several times for my order, the order was delayed. Very unhappy and I’ve never had an experience this bad with any company before. Lowe’s needs to be investigated for fraud at the least.

I would give it a -100 if I could. I want to make a formal complaint about this store and his manager Jesse **. I purchased a defective golf cart and returned in their return window. The manager refused the return, I left the golf cart at his store anyways because it doesn't work. He refused to accept my return even though I made it online. He also threatened me with putting the golf cart into the trash if I don't pick it up between 48 hours. He was rude and I'm super upset. This is not alright and it's a scam. NEVER BUY from them again. NEVER!

Will never go back there again, the guy shows up with our fridge that we paid 1600 for, says he can't hook up the water line, so hubby says ok as we think he's going out to bring the fridge in. He gets in the truck and pulls off while hubby is asking, "Hey where you going? We need our fridge." So we call Lowe's. They say they can't bring it back for a few days. Meanwhile we have food sitting on our counter as the old fridge stopped working. That's bad customer service.

Purchased a Bosch dishwasher from Lowe’s, installed on Friday. By Monday (3 days later) we realized the unit was defective and contacted Lowe’s immediately. Because we were past their 48 hour policy (which we were completely unaware of as no one says anything to you and it's just in the footnotes of an email), Lowe’s refused to take responsibility.

We purchase a new refrigerator from Lowe's. This company is absolutely the worst. Delivery was not when they said it was to happen. I waited all day till they came at 6:00 PM! The sales rep at Lowe's said the icemaker would be installed. The installation and delivery service (not Lowes's - a third party) stated they wouldn't do it. The delivery and installation department do not communicate with each other! The delivery person did not speak English very well either, very hard to understand!

On 10/29/2025 I went to Lowe's in Blytheville AR to purchase a replacement LP hose for my Camper. Jimmy was a Lowe's employee that assisted me and he was awesome! The hose that we found had different fittings on the ends and Jimmy assisted me with getting the correct fittings so I could complete me project. Jimmy is a valued employee and because of his awesome customer service I will be shopping at Lowe's in Blytheville AR.

I have NEVER been as frustrated when dealing with a company as I was today with Lowe's. Was transferred to several different departments (got hung up on 3 times), and still my issue isn't resolved. I would not recommend ANYONE spend their hard-earned $ here.

Pella is fine. I order a Pella sliding door from Lowes. It was installed terrible. Pella had to come fix it, said Lowes did a bad install, lock installed backwards, packing left would not open, damage to paint, made too small which Lowes measured wrong. Lowes customer service it really bad, won't stand behind their installers, will do absolutely nothing to make it right. They installed 2 doors, could not use ether one, had to hire someone to fix front cause None were usable. Lowes should not be allowed to install Pella doors

I ordered a couple of items for next day delivery. It was delivered to the neighbor's house. I ordered again the next day and the same thing happened again. I called Lowe’s and was told those deliveries are made by One Rail which they have no control over. I do have control over where I order from and it will be Home Depot.

A few months ago, we went to Lowe's to purchase a dishwasher, knowing the one we wanted. Waited over 25 minutes for the one person working in appliance center. When she stated that she could not call anybody else to help us because she was the only one that could. Went to HD and made the hassle-free purchase. This week, I went online to purchase a large Halloween decoration that I could not find anywhere else. The system showed two in stock and I was able to complete the order. One day before delivery, I received a text to verify address and then replied with a text will come the next day showing the delivery window. The next day, I did receive an email stating your truck is canceled. Sorry, your item is out of stock. Two days before Halloween and no 7' werewolf in sight. It's crazy, if you take the time to look at reviews on different sites I see 2.2 or even lower. Lowe's is just not worth going to any further.

The sales staff in the store were great, and I decided to take advantage of a carpet sale. The contracting installation company came out to measure. Lowe's Central Sales sent me the bait and switch seam scam where they give you a drawing that has a seam in a high traffic area (middle of the hall? - come on guys) and then present you with another drawing that requires more carpet (wink wink). I ended up selecting a different (cheaper) carpet for two sets of stairs and a cheaper pad for all of the carpet while keeping the very thick carpet for the bedrooms. Lo and behold, the estimate was nearly the same as with all expensive carpet and the elite pad. Huh? I finally went and measured all of my spaces and found Lowe's had padded (no pun intended) the carpet quote by over 225 sq ft and then added 24 units of the cheaper padding to the original quote as well as additional labor for the exact same installation. Is this illegal? Definitely unethical.

Bought a new slider door and front door in July, here we are the end of October finally about to get it installed. Poor communication, unpleasant delivery people who delivered our trim and put it directly on dirt (I had to scold them and get 4x4s to put underneath), horrible salesman type contractor (Kris) who upsold us expensive doors claiming the “cheap ones on the sales floor in Lowe’s are poor quality and to definitely not get those”. All around horrible experience and way more expensive than it should have been.

I spent an hour with a salesman to purchase 3 doors and they scheduled a time for an installer to come by and measure. They never showed up. I contacted that store in Winchester on pleasant valley road. The associate I spoke to was Felicia. She was rude and dismissive. Said if I had a problem go to home depot. I can't imagine why Lowe's would condone that treatment of a customer but apparently they do. I wouldn't buy a nail from these rude **.

Recently bought a washer from this store. Paul did not pay attention and ordered the wrong machine. I had spoken to management about this. Told not to worry. They would fix it. Management did not fix it. Never took care of anything. The wrong machine was picked up and now I am out over a $1000.00 and I still don't have a washing machine. It's been almost a week and a 1/2. Because management had no follow through I will more than likely be out another week. Before I can even get my refund and buy a machine. If Paul had paid attention in the first place none of this would have happened. If the management had follow through it would have been corrected. Do not shop here for any sort of appliances. They hide behind polices when things go wrong and do not follow through with promises.

Their customer service is ridiculous. They don't honor their warranty and they give their customers a run around. Would not recommend using them at all for your appliances. Look elsewhere at a different brand.

My wife and I purchased a ceiling fan through the Lowe's Application and to get same day delivery, we paid $4.99. Firstly, it was delivered to another home in the neighborhood. Secondly, it was obviously previously purchased, used then returned. Finally the fan was missing wire nuts and the remote control. On 18 October, we went to store 2898 to return the item for a refund and asked that the $4.99 be refunded as well, seeing that we paid for the delivery to (our home) of a new and complete item. (Something we obviously did not receive.) Unfortunately, the manager, Frank said Lowe's does not refund delivery charges regardless of the fact that we paid for the delivery of a used incomplete item.

I paid Lowe’s to install my kitchen cabinets, my appliances and my countertops. Every process was a nightmare. My cabinets came damaged and even the new cabinets that they sent came damaged and I was buying kraft made. When they installed my island, they left a huge gaps and I had to pay out-of-pocket to buy trim to fix it. Not only that when I bought my appliances, I bought an induction oven the Samsung refrigerator and the Samsung microwave now there were two things going on at once there was if you bought the induction range you got the free cookware and if you bundled your appliances, you got a rebate back of some money so the salesman handed me those two rebate tickets to say hey you’re gonna get cookware because this is an induction oven and it requires special cookware and you’re gonna get money back because you bundled more than one appliance long story short none of that is true.

Beware of Lowe's rewards points. We had a sales person help us purchase 3 major appliance. He didn't ask if we had a Lowe's rewards card. I got home and discovered they have a rewards account you can get. I tried to get one. 4 days on the tablet, 4 verification code to check it was me. Invalid OTP. Try again. 2 phone calls with representatives. What a joke. Only reason we went to Lowe's is because they have a military discount. We'll try stopped it on appliances some time back. My husband served 20 yrs in the army and that was the only reason we shopped there. Never again.

My fiancé and I wanted window treatments for our home, so we went to Lowe’s. Unfortunately, it was very difficult to get help, let alone find anyone who had been trained in the window treatment department. Everyone we spoke to was kind and honest about not knowing much about that area, but it took three separate visits before we finally found someone who could assist us. That person entered our order into the computer and told us we had to pay online — we later learned this is because the service person receives a commission from online sales. Later that day, another employee called and sent me a payment link, which I completed on August 7th.

Several poor service experiences prompts me to finally make a record of a Company that just does not have a business plan that works! I realize that all large stores have had to economize on payroll but Lowes has overdone it. Managers are nowhere to be found. My specific experience today was in the lumber department where I wanted to buy some baseboard molding.

Today, October 23, 2025 I searched the web for a dishwasher. Online Lowe's ad listed Amana dishwasher at $80 discount to be credited at "checkout" per the ad. Upon filling order info, the price to charged was $349. I did not place the order. Decided to speak to the store manager, he claimed that the ad is placed by the corporate office. I shared with him screenshot of the misleading corporate ad, he refused to honor it. What a disappointment. Hopefully others will read my review and learn from my experience with.

Our experience with Lowe's was awful from start to finish. My husband and I were looking to replace our patio door with French doors. We went to the store and they took our information and sent someone to our home to take measurements, I picked out the color of the hardware, etc. in October of last year. They called in January and came out either the end of January or February. When they started I had to miss work and they couldn't install the doors because the measurements were wrong, so a day off work and doors unable to be installed. Doors finally came in the end of March, again, no hardware. So I called the guy who sat with us and he argued with me that I did not pick out the hardware. I said, "How could I pick out new doors but no handles???" He brought me some doorknobs that he grabbed from the store, dropped them off on my front porch and left.

I purchase paint that had a 50%. Off Rebate. I submitted the rebate, got a confirmation number and then a week later was told Rebate is denied. Called Rebate customer service, spoke to someone named Alexandria who has no access to anything about the Rebate Except it was denied. I am on my way to Sherman-Williams for my next paint job

I had carpet installed and there’s a problem but trying to get the installer to fix it is close to impossible. I spent a lot of money on carpet only to be very unhappy about the finished job. The new carpet is past the door when door is closed. A huge EYESORE.

After our experience I now can understand why Lowe's has such a bad rating. Had 3 different quotes to install carpet on stairs. Got excited because Lowe's had their carpet 50% off and Sandy our salesperson was great help answering our questions and fixing us up with a quote. The carpet price was great but their install estimate came in 3 times higher than the other two quotes. One from Home Depot and one from a local dealer and after I told Home Depot Lowe's had a 50% off they gave me 30% discounted on their carpet which brought down the price well below Lowe's with their 50% off. BUYER BEWARE. THEY MAKE IT UP ON THE INSTALL. SUCKS WE LIKED THE CARPET AND SANDY DID A GOOD JOB.

Bought a dryer, used the dryer, 2x stopped working. Had to wait 1 week for the repair person to come out. Said it was a defect in the dryer button. Showed us how to take the top part of the dryer apart to fix the button. You can only do two loads in the dryer before you have to take the top part off again and reset the button to use it. Called Lowe’s to request a replacement because this is unacceptable and they said, "We can’t accept a return on a dryer. You have to call the company directly to fix it." Don’t buy anything from Lowe’s!!! Terrible products.

I purchased a roll of Cotton Shop Towels (#509269) a few weeks ago. They came in a red color from Pakistan. I didn't expect them to exude red dye and red fibers! As I used one it left red water and fibers on surfaces. What an extra mess! Why would the manufacturer dye them and for what possible purpose? Some of us could be allergic to this dye. I am considering refunding them.

Loss of reward, company does not care. Receive better service at Home Depot. Seems blocking attempts to voice frustration with business. Home Depot has better relations with me. Smaller hardware stores care even better. Frustrating getting to stores not convince.

I am a Pro member. I have been in the building industry for over 30 years. Today we shopped at the Lowe's in McAlester, OK As my wife and I were heading to the checkout counter with a load of 16' 2x10s, an employee named Noah approached us and asked if he could help us load the materiel in our truck. My wife said no, we could handle it. Noah said, "Please let me help you." I know these boards are heavy. So we said yes. He walked to our truck, assisted us in loading the lumber, and returned the cart for us. It is rare these days to find young people so willing to help! Thank you, Noah.

Got a quote to tile a 5x5 bathroom..straight cut, new subfloor, no vanity or toilet in. 1195! Over $900 in labor. Wanted 260 to bring product to job, overestimated molding, tried to charge double for mudding, tried to upcharge for 12 x 24 tile. Installation did not include installing backer board! $90 to lay 2 pieces down. RUN AWAY!! If you are silly enough to do this, check your estimate. Tile contractor ID doing complete job for $525.

I purchased some maple engineered flooring from Lowes Home Improvement. After several visits to the store near me, I could not find anything I liked out of what they had in stock. I looked online and they had light brown maple that I liked. During this time they had signs up at the store that said buy flooring now and have it installed by the holidays. So we worked with the online sales representative from Lowe’s who informed us that the maple was popular and it would be ready by October 5th, 2025. After we paid for the flooring and paid for them to install the flooring we received a call telling us it was delayed until November 5th. Now on October 17th we are being told it is delayed until December. I guess I learned my lesson to be more cautious, they really don’t care once they got your money!

I ordered carpet back in July 2025. Through a series of comical errors and ineptitude such as ordering the wrong size, wrong color, and combinations of wrong size and color (was I being "Punked?"), and after waiting 4 months, they delivered the wrong carpet. I've written complaints to the Lowe's Customer Relations (canned response), the BBB, and the Nevada Consumer Affairs (NV Attorney General's Office) but don't hold out much hope since Lowe's has large lobbying funds to keep them afloat. If you still purchase services from Lowe's after reading this and other reviews I wish you luck because you'll need it.

Worst customer service ever. Lost my package and not only would not offer anything but would not escalate it to management. Wouldn’t expedite shipping and told me it would take three weeks to get refund so I have to go out of pocket to order it again. Also extremely rude on the phone

So ridiculous you have 48 hours to return major appliances. I'm in the middle of a remodel, and I have to contact the manufacturer if they don't work. They are in the same spot they were dropped off. They have a horrible return policy.

I love the ceiling light/fan that I've purchased from Lowe's in October of twenty twenty five. The ease of installation was remarkable especially because the kit contained an "S" hook, which no other ceiling light that I've purchased has ever had. Having this hook allows you to hang the light to the mounting bracket so you have both hands free to connect the wires. The light is dimmable and has three different color settings. The fan has 6 speeds. You can really feel the breeze even when it is only set on the fourth setting. Even though it is very modern style it fits totally in my older fashioned kitchen.

I wish I could give Lowe’s zero stars for this nightmare of a “door installation.” What should have been a simple project turned into 6+ months of lies, shortcuts, damage, and complete lack of accountability. I paid Lowe’s $1,700 for a custom door and “professional installation.” The first door came in wrong. Instead of owning up to it, they actually tried to convince me it was correct. I had to call the manufacturer myself to prove Lowe’s was lying — it was unfinished, just like I suspected. That’s the level of honesty I’ve been dealing with.

Online ordering awful. Attempted twice to order online. Took all my info then both disappeared w/o order #s. Went to chat. Finally got it ordered then poof - gone (I responded quickly). 4th order a success.

My item was the wrong price and I was told to go take a picture of the price tag so they could match up the numbers. I had to walk to the whole other end of the store twice. Also I purchased a item in a locked cabinet, I could not find an employee to help me; I had to go to a whole other part of the store. I asked him to help me get it out, he got frustrated. Then I asked about the warranty, and he very rudely told me he does not work in tools.

I had an issue where I stupidly ordered the wrong size refrigerator, then I talked to a supervisor who changed it out for the correct one the next day. No questions asked. Now that is amazing service!

On August 17, 2025, my wife and I visited Lowe’s Store #1148, located at 8369 Power Inn Road, Elk Grove, CA 95624, to begin a full kitchen remodel. We met with **, one of your kitchen designers, to design and order new cabinets. During our consultation, we specifically stated multiple times that we wanted cabinets with hardwood doors and drawers, not MDF. Ms. ** assured us that the Shenandoah Breckenridge cabinets we selected were made of hardwood. Relying on that information, we placed an order totaling over $15,000.

We placed an order for a refrigerator on Aug 25, 2025, only to find out it was delayed because the connection part for the ice maker was not available. So, we went to the store and they cancelled the order and completed a new order. Got the new refrigerator, but it had some defects and the delivery crew did not know how to install the extra ice-maker. We called Lowe's and told them we wanted another refrigerator because of defects and mentioned the delivery crew did not know how to install the extra ice maker.

I set up to have patio doors installed the beginning of July, and was given an appointment on 7/29. No one called or showed up. The same thing happened again in August: appointment set, no calls, didn't show. September 22 was another appointment; this time, it was raining. I got a call 2 hours after the appointment to say they weren't coming, but someone would contact me within 2 days (didn't happen) Supposedly, I was escalated since I've had 3 appointments and little contact but still can't get a call.

I recently bought a dishwasher from Lowe's at their La Quinta store. The sales lady told me that there would be a $200 rebate after installation. In fact, Lowe's emailed me to confirm that "my money was at the store." They instructed me to go to their online page for instructions, but in doing so, the page that I was supposed to pull up "was not available." So, I went to the store. The sales lady this time didn't know what I was talking about, so I asked for the manager. A young lady claiming to be the manager also didn't know what I was talking about. Then a third person (I'll not mention his name at this time) told me to make a copy of the online instructions so that he could review it. I did that, but upon return, he passed me off to another person who also had to ask yet another person to figure it out. This last person said that I needed to pull up the Apple App and follow their instructions. I lost my temper.

I had a 12x8' garden shed installed on a concrete slab. The installer notified me 8 pm the night before he would be there at 6:30 am. He shows up and claims it's not in his contract to attach it to the floor as it was not in his contract. No pre-installation notes or guidelines regarding the flooring. He was forced to attach it to the concrete after I complained to his boss so he used nails, didn't square it to the slab and piled the dirt up to over the edge of the wood. Bad communication for pre install, bad execution of a vague contract, poor craftsmanship, and over priced. I will not use Lowe's installation service again. I would have had much much better results using a contractor of my choice. He refused to address anything to do with the floor saying it was not in his contract. I had to complain loudly to get a hole drilled to use the latch on the bottom of the door.

Don’t let Lowe’s install. Work lasted just over a year and now door is falling apart and they won’t honor their poor workmanship. Unfortunately it’s just out of warranty but I guess they want you to live with a shitty job.

Lowe's and its install company, Install Partners LLC, are worthless. All Lowes wants is your money and then move on to the next victim. Ordered my windows in March and Lowes still has not have them all replaced yet. It's almost 9 months since this nightmare began and pretty sure it will be going into next year. My wife and I picked out a dirt lot and had a complete house built in 8 months back in 2021 and we can't get 12 windows replaced in a year with Lowes. You can't sue them because of the stupid arbitration agreement in the fine print in the contract. Install Partners LLC, head quarters near Ft. Worth, Texas have a "F" rating will the BBB and all the complaints are just like the ones here. They also do a crappy job of installing windows. Corporate Lowes could care less and seem overwhelmed with complaints to ever talk to you or call you back when they say they are. Bottom line is - DO NOT USE LOWES FOR ANYTHING!

Ordered an exterior door in April 2025. As of October 8th 2025 installation has been postponed a second time. First it rain was the problem, then the installer had personal issues. I don't understand how that is my problem.

Do not order anything from Lowe’s — their delivery service is completely unreliable and unprofessional. My delivery was rescheduled three different times, each one due to their own mistakes. Every time I called, I was transferred between multiple people before anyone could give me a straight answer. At one point, they told me the delivery team wasn’t “comfortable” bringing my order down my street, so they promised to send a smaller truck the next day. I was told I’d be the first stop, but when I checked, I was actually the fourth.

I really wish I came to this website before working with Lowe's. I am going through a door installation project and it is a nightmare. The process started exactly 4 months ago. Still, I do not have the door. After the project manager and installer coming and measuring multiple times, the door order was placed. The door arrived and by the time the installer came for installation, it was found that the door was built to open in the opposite swing direction. A replacement order was placed and the worst experience just got started. On the delivery day, the truck was broken and hence got scheduled for another day. The next time, the delivery team tried to deliver before the scheduled delivery window and hence did not get delivered. The story goes on.... Will never work with Lowes.

I already placed a Google review of Lowe's Cartersville, Ga. Lowe's delivered my neighbor's lumber to my driveway by mistake in Sept. 2025. In the process, marked up my new driveway all over with black tractor marks. I had to pay to pressure wash my entire driveway again. Well, they responded on my review, asked me to call the customer service dept. to make it right. 800-445-6937. So, I called after many attempts on my part to get them to clean up my driveway to no avail. So, I was told they would give me 15.00 Lowe's Gift Card, but could I give them a great review.

Did a kitchen remodel through Lowe’s for our 30th wedding anniversary. This was the absolute worst experience of our lives. Every step of the process with Lowe’s has been painful, screwed up, and messed up, it started with the measurements and went downhill from that. The process from demolition to finally been completed was over 10 months. I have lost track of the phone calls. I’ve had arguing with Lowe’s to try and get things done, trying to get things shipped in on time, trying to get things scheduled, trying to find out where material is. The installers left messes in the kitchen that would’ve been just covered up with cabinets if I had not cleaned them myself. Craft made sent multiple pieces of cabinetry that were scrapped or damaged. Since the measurements were incorrect, I have multiple defects in my floor now that I have to pay to get corrected. I have spent countless hours on the phone while trying to finish my work and other responsibilities.

I bought a counter plus install from Lowe's. It has been a terrible experience since the beginning. I went in and was given a quote. Had to put a percentage down to get things moving. A person comes over to measure. The initial amount went up without my approval so the money I paid to start this should have rose as well? Lowe's policy is: 'The installers do not remove sinks. It is up to the customer.' Thought I could do it. Turns out I am unable to take the sink out. The installers call to tell me they're a few minutes from my house. I told the person that I am not able to take the sink out so do I have to cancel and reschedule? He said, "No, we will take it out for you.' They took it out, put the counter on then replaced the sink. I didn't have water for a week.

My father and I stopped in tonight to grab 3 bolts. We walked in the door at 7:50pm. Headed straight to hardware. We were stopped 5 times on the way being informed they closed at 8pm. Within 5 min we had bolts in hand and ready to go before some jackwad basically forced us to leave, following us extremely too close for comfort and treating us like criminals. We were back in vehicle at 8pm. They couldn't allow an extra minute for us to get what we already had and check out. Extremely rude and if hadn't been stopped 5 times being informed they closed at 8pm, we would've gotten what we needed and been gone.

WICHITA KANSAS STORE. I had issues from the very 1st purchase 5 months ago with a delivery - late and unresponsive issues. This time more delivery issues. They sent me our of 40 pieces of lumber, 26 pieces unusable - damaged chipped and splitting old and twisted 2x4s and damaged sheets of 2 out of 10 - panels while completely forgetting my corner brackets. This lumber is usually the stuff people set aside and wouldn't buy - it appears they gave me ALL of it. I will be calling the store again today but this location cares very little about their customers and their shipping/loading people need training or better managers. I can't finish my project for at least another week now because I will need to order more lumber and wait for the delivery of key materials and hardware... Not a good experience multiple times. Will have to shop elsewhere from here forward.

I purchased a refrigerator from Lowe’s and purchased a three year warranty. I am getting the runaround from Sears who is who they farm out their warranty stuff to. Lowe’s will not do anything to help me. So I’ve made a $2000 purchase and no one will do anything to help me get my refrigerator fixed. I will be shopping at Home Depot from this point forward.

I have purchased Toilet water tank's accessories on March 19th 2025. One item which I didn't use. It was in manufactured package with receipt. On Sept 30th 2025 I go to return this item @ Lowe's in Missouri City, (where I purchased). The clerk and manager refuse to take/accept return because it was past 90 days. I spent $30.25 and return was 9.99 item, I purchased extra thinking whichever accessory I don't use, I can return. Unfortunately, I don't have a time to retuned. In past some big retailers admire this type policy (No return after 90 days). It did not work. The consumers stop stopping to those places/retailers. I just wanted to bring attention to consumer management department. Note: If you have any concerns or questions, Please contact me. Email: **. Thank You, Hitendra **. *If you need picture of product, please let me know.

I recently purchased a new microwave from Lowe's. I have had it for 8 days. Due to Lowe’s return policy which lasts 48 hours after purchase I can’t return it to their store. Most appliances have to be installed by a professional, so how will you know if it works in the short 48 hour window. The package also has to be unopened so how are you supposed to determine if it works. I am so disgusted with this foolishness that I will Never Ever buy another appliance from them again. They refer you to the manufacturer of the product and their policy is even more asinine than Lowe’s. Do not buy Samsung over the range microwaves because they are defective out of the box.

Never buy anything that could break here. The customer service people are horrible people that provide absolutely no service. My service appointment for my washing machine has been pushed 2 weeks now and it's been pushed once more another full week. There is absolutely no excuse.

Had an issue with rusted faucets and the conversation/installation ended with the drivers taking my new washer off the dolly and leaving it in front of my bedroom door. I don't care if I had a lot of questions and gave you a hard time about the rusted faucets - that's unprofessional and insanely disrespectful. I'm a woman, wonder if the same result would have happened if my husband were home...? Thanks delivery guys

I purchased a fridge and warranty from Lowe's in Nov 2024. It's been broke 3 months. LG out 8 times, still broke. Lowe's pushes me back to the mfg. After 3 months broke. Lowe's should replace the fridge.

Ordered an item and received an email stating it was delivered. It was not. I contacted the store and they said once it leaves the store and is in the hands of the third party delivery service, they are no longer responsible. Looks like I am out of the money I spent and the item which I did not receive. I will never shop at Lowe's!

For more than a year Lowe's Home Improvement has been charging me a $1.99 paper statement fee every month on my Lowes credit card. They want their customers to go to electronic statements to boost their corporate profits by lowering the costs associated with printing statements and mailing them. I already pay them electronically every month so there are no physical checks to process on my behalf. Maybe that's the problem, no late fees or interest charges.

Do not shop at Lowe's. I purchased a new toilet seat online SOLELY based on the very clear promise of free delivery and free returns. I inadvertently chose the wrong size. When I tried to get return label I was told this item was NOT eligible for free returns (in spite of the disclosure on the website) as it was "direct shipped." First I was given the option of driving to the Lowe's in another state - the one it was shipped from. There is no Lowe's near me -- which was the next option. And in any case, my taking time and gasoline to return the item is not my definition of "FREE".

I ordered a fridge from Lowe’s and they said they’d be here between 3-7. They were here at 3 on the dot and very friendly and helpful. They were awesome and I’d recommended these guys to everyone. Truly happy with how everything went!

My husband and I went shopping for an air vent, and the size we needed was placed all the way at the top of the shelf. Unfortunately, there was a sales associate nearby who was on their cell phone and not assisting customers. Because of this, my husband had to climb up a ladder himself to reach the vent, which was unsafe and could have led to an accident. We were disappointed by the lack of customer support and the unsafe situation it created. We hope Lowe’s can improve training and attentiveness so customers aren’t put at risk while shopping.

So I've been dealing with Lowe's for 45 years. Went in last week. Pulled 5 gallons of exterior house cleaner off the shelf. Female employee said, "What are you doing? I just stocked that shelf. You could have said something. I would have given you a box." She was nasty and mean. I went back in there today. Needed five or six different items. One of them was muriatic acid. Talk to four different employees. They sent me all over that store. I walked 2 miles until I couldn't walk anymore being that I'm 71 years old.. Lowe's I'm done with you.

I have been placing a delivery order for my water softener for over a year now and never had a problem but this last order their driver is incompetent and Scot did nothing but lie and make excuses. They delivered to the wrong address because the driver didn’t bother to look at the address and then they said they couldn’t find my place which is a lie 'cause all they had to do was go around the corner from were they delivered to the wrong address then they said they tried to call and text me but I told him to ask the driver to show you his call log and the message he texted me because nobody text or called me and I can prove it.

My Lowe's experience today in the New Iberia Store turned from things going wrong to an incredibly wonderful experience, because of 3 Employees. I purchased some flashing, and a sheet of wood to fix something. I checked out only to find out the board was a few inches too wide to get through the back end of my suv and a foot too long. I was going to call my husband for his truck, then realized I lost my phone in the store. I back tracked everywhere I went and could not find it. The two young men who worked in the check out for the building supplies were extremely friendly and went overboard to help with me not having to return the board. They offered to cut it to fit inside my vehicle, but did one better and cut it to just a little over the size I needed. I wish I had gotten their names but they were there around 11:45am.

Extended Protection Plans are difficult to reach when needed. Repair requests are not accepted in a timely manner. Need to wait several days just to get a response for a repair person. I sent an email requesting repair but must wait 2 or 3 days for email to be reviewed or confirmed, before i receive a response on where to make appt for my dishwasher repair.

I have not even had the product delivered nor installed yet and I am not happy. I was replacing the front entry door. I saw doors at the store and asked about installing one. The sales guy sent out a rep who measured, incorrectly, the door and stated I needed a special order. When the contractor came to check the measurements, the door was standard size. These doors were available at the store. But the door was ordered special and that took a month...now the install will he be another month to 8 weeks. First, it was standard size and I was informed it was special and now up to 2 months for installation. Don't go through Lowe's. Find a good contractor yourself. This will cost me double what a private contractor would have charged.

I ordered a dishwasher on September 9, 2025, and it was delivered on September 16. The delivery person was supposed to install it, but instead said he would come back tomorrow and left the dishwasher at my front door, blocking the entrance. Since then, the installation has been rescheduled three times in just two weeks. I’m extremely disappointed with the service. I would NOT recommend Lowe’s. I would recommend Home Depot or Costco, as they offer much better service.

The repair was short-lived, as the washer stopped working again after only two days.

Where does one start? This is on the Federal Way, Washington Store. In the last 6 months, not all at once. I had to replace washer, refrigerator, dishwasher, and now the dryer and not cheap. I give one star as you can't go lower, which I would give a neg4 stars. Started first, washer was wrong washer found out place cards with price and info wrong. After talking got it fixed. Then refrigerator was delivered and the guys took of handles to get into house and they left without putting handles back on right. Dishwasher guys came to install and no dishwasher and come to find out nothing was set up to have it delivered. So had to make lots of calls and no help from Managers on this and had to wait 2+ weeks to get this done, then the dryer. It shows up and talking to wife to make it was done right, WHAM!! Wrong item deliver.

Contracted with Lowe’s to install fencing. Contract signed on July 28, the salesperson said install would be end of August. Lowe’s then schedules for September 22. On that date they say it will be delayed a day. On September 23 they say it will be delayed another day. They show up on September 24 and did not have all the parts to do the install. Lowe’s contracted this out to a company Render Home Solutions. Not sure where the screw up happened. Now I do not have a firm date for the fence install

Lowes in Frederick, Maryland, is the worst and the most unprofessional store I have ever been into. Management are rude and unprofessional and not helpful at all. Stay away from this store. They are lazy and they look like they don’t care about what they do. There is no smoking in the store and I saw a blonde girl that works there with a blue vest on vaping when she was working in the store and when I was leaving, I saw another person with a red vest on and he was smoking. I will never shop at another Lowe's ever again.

Complaint Regarding Poor Customer Service and Warranty Issue. Dear Lowe’s Management, I am writing to express my disappointment with the service I received regarding a recent issue with appliances purchased from Lowe’s. We purchased kitchen appliances totaling $7,000 and included a 5-year warranty. When we recently encountered a problem, we contacted your customer service team to resolve it. Unfortunately, the representative we spoke with was disrespectful and unhelpful.

Bought a washing machine that was faulty and deemed faulty from the Lowe's technician that was sent out. Lowe's refused to return and exchange it citing it was outside of the 48 hour return policy. We had tried to get someone in before the 48 hours but they wouldn't accommodate that and they sent someone a week later. 48 hours also is not a sufficient return time and they don't stand behind their products. The CS agents were extremely rude and short on the phone and so was the manager Janika, they are obviously reading off of a script and have no intention of helping you. I would never buy at Lowe's again. I thought buying this from a big box store would be the best way to buy it but going forward I will go right to the supplier/wholesaler as Lowe's is simply just a retailer buying items to resell and not standing behind them.

We purchased a dishwasher from Lowe's online. The dishwasher did not work properly from day 1. They sent someone to inspect it. Then gave us the run around about having it replaced. They then sent us to the warranty company and said it was up to us to get it replaced. Warranty company sent them a new dishwasher, but because Lowe's gave us the run around. Lowe's computer system wouldn't let them deliver and reinstall the replacement dishwasher. I am now forced to contact my credit card company to dispute the purchase of a faulty machine. Lowe's does not back up their warranty!!! I will NEVER buy an appliance from LOWE'S again!!!

Updated on 10/10/2025: My experience with Lowe's flooring have not been a good one. My flooring started cracking not long after putting it down. I thought there was something wrong with my floors. So I have had several people come in a look at underneath my home, as well as inside. Well I was told there was nothing wrong. And that the flooring that I was told by a Lowe's employee, was not the right flooring for my home. I also went back and spoke to the employee. He said for me to contact the distributor of the flooring and make a complaint. Well on the box has Lowe's as the distributor.

We have been waiting for a replacement dishwasher since August for faulty equipment. I call to complain, they assure us everything is being taken care of. The contractor is ignoring us and has missed 2 appointments with no call/no show. Never will we deal with Lowe's for orders or installation with their contractor. They are incompetent at best and negligent at worst. Avoid Lowe's for any installation projects you have planned. Use any other store if you can find them. We even tried to rectify the situation in-store and were given empty promises of it being taken care of. Avoid Lowe's, we're considering filing a complaint with the BBB or some related organization.

My husband went to buy Trex decking. Came home and said no one offered to help him load 20 12 ft boards either off the shelf, thru the store to checkout or out to the truck. Went back with him 3 days later to pick up last 20 boards sd. Three guys standing around but shelf was empty. Told them what we needed and not a one of them said anything. Just walked away. We didn’t know what they were doing. Thankfully they got a pallet from the yard d. Put them on the shelf and walked away. Not a word was said. No offer to help or anything! Terrible customer service. Will stick to Menards from now on.

Bought a wax ring to re-install a commode. One of the bolts provided in the kit broke before it was totally tightened. Tried to get an exchange, couldn't even get a refund. Boy am I pissed. I don't think the CS or manager even understood what happened. Totally unreasonable. I am going to go to the company's hq. I can't shop at a store that won't back their products.

Lowe's does not stand behind the products they sell even though they advertise complete satisfaction guarantee. After their installer determined they could not resolve the problem after four attempts. Lowes simply told me to go contact the product manufacturer when they could have just replaced the product themselves. So their so called satisfaction guarantee is a lie. They simply washed their hands of responsibility if difficulty arises.

I bought 2 hibiscus. Planted in my yard. Found out they came with mealybug. By the time I found out, it had spread to other plants. Will never purchase a plant at Lowe's again. I've had to replace soil and plants.

I purchased a 26KW Generac Generator with installation from Lowe's on November 22, 2024. The installation company, Premier Construction, sent out their man to look at the job and to see what would be needed. I live in the country and have three meter bases served by one meter on the power pole. One for the house, one for the garage, and one for the barn. The representative from Premier said that there wouldn't be a problem, but they would probably need to have two load managers on the system for the spa and jacuzzi so that the generator wouldn't be overloaded when starting.

Tried to place a simple online order and it took me 2 days to do because after hitting "submit purchase" it would prompt me to sign in again and then tell me, without logging in, that I tried too many times and my account was locked. Had to talk to four different representatives in which none of them offered a solution but instead said I could complete the purchase through the chat which took most of the day today because I had to manually send item numbers and quantities, review what order I was trying to place, and then reset my password multiple times just to access the gift cards I had on my account and then manually input those. The whole process was insane and the most inconvenient online purchase I've ever had to make. It should never be this complicated and I expected better.

We went to the store and purchased a dishwasher. In store service has been great to moderate to poor. They’ve cancelled my order twice to get it into their system that apparently has some kind of glitch with their installation IT systems. My original order was lost in the system. The second order was supposed to be a cancellation but they just revamped the first order so it was lost in the system. Third times the charm 🤣 they cancelled order number 1 and 1a and entered a new order. I am in the system now but… I’ve talked to robots, humans and who knows what. Over three hours on the phone and I still haven’t talked to a scheduler to install my dishwasher.

Lowes Ft. Oglethorpe Ga. On 9-15, purchased a Washing Machine from your employee (ANN) She was Kind, Professional, Knowledgeable, and "all the way" to explaining the process of starting the hoses in back to turning the dial on the washer. She would serve better behind a desk than lifting equipment. Thank You!

The Lowe’s warranty process is so broken. We have had two different technicians out to the house - which were difficult to schedule and didn’t show up in their prescribed time window. Both said the unit is broken beyond repair and needs to be replaced. And from there the process breaks down, we can’t get any traction or support for the replacement and eventually the process starts over (why we have done it twice). And now we are starting our third technician visit. Lowe’s says they have no record of the other visits. What a total waste of money!! And a great way to frustrate your clients beyond comprehension!

Lowe’s no longer stands behind their service agreement. We paid significant money for a 3 yr. service agreement on a refrigerator. They now denied a similar claim to what they covered 2 yrs ago. They now claim it is up to the service vendor they outsource to. Of course they were happy to keep our money for no service.

I've 2 window air conditioners. General Electric $470 and they both were bad/ The first one last for 11 months. Is it still had a warranty but it's July 3 and it goes out and I go and buy another one GE. This one $450 so I was told to call GE COMPANY and explain what happened but since I didn't call them first about the first AC they can't do anything! Now it's September 1st! This new AC goes out for the same thing! I call Lowe's and I got to call GE I've had this AC 2 MONTHS! So Lowe's said it's over 48 hours! I can't get my money back/ GE said I got to buy a new GE air conditioner that cost a lease $500 and then they will send me a rebate! THAT'S 2 AIR CONDITIONER! I DON'T WANT TO SEE NOTHING WITH GE ON IT! I'm out of $900 dollars! I'm retired. I can't afford $500 up front for another AC!

I ordered and received a grill on Thursday, attempted to use it today and the regulator leaks propane. I called the store and can arrange pick up in a week. I have 75 dollars worth of food that will be wasting because of the lack of grill.

I would not have any thing installed by Lowe's. They totally messed up two doors they installed. Had to have both doors fixed. After their install guys left. Couldn't even open one door. They don't seem to want to make it right. $10,000 wasted.

Had a washer and dryer delivered today. Neither was install. They tried to install the pig tail for the dryer without a wire connector. Just exposed wires above the cable. Both the dryer vent and washing machine waste were too short to be used. The sad thing is the store was out of stock for anything I would consider suitable. I wasted a half day driving around for parts and installing myself. I am handicapped and it was very painful to move the appliances but I wouldn't trust you ** to do anything. This is after they backed their truck across freshly graded top soil. God I hate Lowe's. Looking into canceling the rest of the order.

Twice I have ordered a window from Lowe's, and twice the wrong window came. I"m not sure why or how a mistake like this happens more than once, but I will be getting the window elsewhere. I will be very reluctant to order anything from Lowe's again.

I purchased a Hotpoint gas stove from Lowe’s and had it delivered/installed by their team on Sept 8, 2025. Within a few hours, I smelled gas in my apartment. When I tested the connection with soap and water, it bubbled immediately, confirming an active leak. The installation was faulty and the gas company confirmed that so was the stove itself. This could have easily caused an explosion or carbon monoxide poisoning had I not caught it quickly. I’ve contacted Lowe’s multiple times, but customer service bounces me back and forth between departments instead of taking responsibility. Even filing a complaint has been nearly impossible.

On 5/8/24 I bought a Kobalt Cordless Electric chainsaw from them. I salesman said I should also get a matching pole chain saw. I told him I had one, loved it, & used it regularly, that's why I was getting a regular chainsaw from them too. He suggested I buy a back-up chain for the pole saw so when it dulled, I wouldn't have to stop a job & go buy one. I agreed. He handed me the chain & I checked out. 15 months later I needed to change the chain on the pole saw, but when I tried, I found that it was way too big. I couldn't find my receipt, but went to the store anyways (credit card purchase). I was told in no uncertain terms that being more than a year, without a receipt, there was nothing they could do. What a waste of time. It took me a month before I ran across the receipt. I happily went back to the store.

Never again will I shop at Lowe’s, what a nightmare to deal with. Their customer support is absolutely terrible. No surprise that they have 1.5 stars out of 5. They give nothing but pushback from customer support to price matching to refunds. They sent me a store credit via fed ex in the amount of almost $700 that should have been refunded to the buy now pay later method I used to purchase the item. You go and spend money to overnight me a store credit bc what, you can’t afford the $700 return?!

Went into the Greenwood, South Carolina Lowe’s this morning, which I usually go in there at least once or twice a day during the workdays, I usually spend anywhere from $100-$1000 because I have my own business. I arrived there today needing a bunch of supplies and I needed some paint so I had the lady mix me up some paint and she did not put the lid on correctly so when I got up to the register, they can had accidentally tipped over in the top, fell off of it And paint went everywhere down the side of the can in the top seal of the can. It was just a mess?

Lowes started cabinet install 6/24/2025, they finished the cabinets 7/3/2025. They measured the countertops on 7/7/2025, they finished install on 8/19/2025. I have told all my friends and relatives, NEVER EVER consider dealing with Lowes. They act very friendly & helpful but when the contractors mess up on the job they don't care!

We are very disappointed in Lowe's and their customer service. We purchased a Maytag dryer from them less than 3 years ago. We purchased the warranty, which I will never do again. My dryer stopped working in 6/2025. We had a company come out, replaced 2 items and nothing worked. At this point we have gone over a week without a dryer. Luckily a friend had one we could borrow, but it's on it's "last legs" also. We were sent us to another company and they replaced another item and it didn't work. We are having to move dryer to be fixed in and out of house so they can work on. Which means we have to take down door and move dryer we are using out.

I’m extremely upset and disappointed with Lowe’s. About two weeks ago, I placed a large order of materials for a major project, and Lowe’s scheduled delivery for tomorrow. I even hired a crew to start working as soon as the materials arrived. Just hours before delivery, they canceled the biggest part of my order, claiming it was “out of stock.” After contacting customer service, they suddenly “found” the product back in stock but now wanted to charge me the full price—when I originally bought it on sale during their Labor Day promotion. That means the item was likely never out of stock; they just wanted me to pay more. This kind of shady business practice is exactly why customers go to the competition. I will never order from Lowe’s again, and I’ll make sure my family, friends, and anyone I can tell knows about this experience.

Lowe's may have good products but they never answer the phone, you deal with a "revolving door" of associates- and when they make a mistake it's your problem - like the white cabinets that were supposed to be oak and the, "Oops we forgot to send that cabinet" and that it's taken 4 months instead of a month or two. Can never reach anyone on the phone for help. Much less a manager.

Installation of appliances was awful. Installers in a rush from the second they arrived. They did not use the new water line that was ordered with the refrigerator. Dishwasher delivered but still not hooked up. Was called by the installation company 30 minutes after the dishwasher was delivered to reschedule hookup for September 9. They say they have no record of the new date. I'd have to wait 48 hours for my case to be reviewed for a installation that's happening in less than 24 hours?? Jessica ** the Installation Support Manager based out of Dallas has zero common sense on problem solving. She just wanted to cancel the order. Complete lack of interest assisting the customer with the problem Lowe's created.

Beware—-worst company with non-existent customer service. We spent over $100k on a kitchen remodel and every appliance they sent was incorrect—-and three appliances have still never arrived. Have sent emails to CEO Marvin Ellison who has not replied and all we get is BS from his minions who do remit. Go anywhere but Lowe’s. Worst of the worst.

I spoke with customer service rep at Lowe's 1-800 number. I was trying to price match a gun safe that Walmart had for sale that was $800 cheaper. When I spoke to first representative she stated I had to purchase online and call back and give the order number and the case number and they would price match and refund the difference to me. Well that was a complete lie. I called back and It ended up escalated to the manager and she stated she would honor the price match because the previous representative stated she would on the previous call. 45 minutes later with same manager and she stated that she spoke with internal manager. The internal manager stated that since it was showing out of stock, policy stated they could not price match.

I am extremely disappointed with Lowe’s for John Deere riding mower after my recent experience with a brand-new S130 riding mower. As a Lowe’s Gold member who even purchased a 3-year full warranty, I expected a quality product and decent service. Instead, the mower arrived with heavily rusted parts, including the impeller, blades, and other key components, plus a dent and damage on the plastic chute. Worse, the mower would not even crank. The factory battery tested at a shocking 0.7 volts, essentially dead on arrival. I spent over 4.5 hours on the phone across multiple calls with Lowe’s customer service and their managers, only to be pushed over to John Deere.

2 Managers advised they do not price match online offers— offer was from their own website—store manager Kay ** at the Camillus location was extremely condescending, and very unwilling to follow the company policies—- I had asked for them to provide me with the written policy— they didn’t have anything— when I looked up their policy and showed Kay - she then acknowledged that she would help me —— then asked me to again look up their policy information to show her what I had previously shown another manager— then she pointed and said there see the zip code is wrong we don’t honor that( very rudely).

Ordered a refrigerator online to be delivered next day. Two guys show up in an unmarked box truck and come in to remove the old fridge. One guy is unloading the new fridge while the other guy looks at the old one. He heads out to the truck and I'm thinking he is getting some tools to remove the doors. After about ten minutes I look outside and the truck is gone. It took me more than two hours to finally get a human on the phone to find out what was going on. I found out that because the fridge smelled bad because of spoiled food which I had already removed, he didn't want to do the job. Stupid me, I didn't know I had to order a new fridge BEFORE the old one failed.

Lowe's has many management issues. I went to the store to buy a specific grill and was told a better deal was available and I was directed to a different brand. The representative told us that the best deal was 6 months no interest no payments. They charged me $50 more that the advertised price and their credit card company Synchrony will not honor the promotion. I have called, written many times to both parties and they all act stupid and no results. I submitted copies of all the relevant documents that prove my position. This is not the first time I have had problems with Lowes, but it will be my last. Lowes CANNOT be trusted. Do Not Trust Lowes.

Terrible store! And it gets worse by the month. CEO Marvin Ellison and CFO Brandon Sink are sinking the company while lining their pockets and going on permanent vacations. The customer experience is terrible as the stores have little to one or two "associates" per store. Then you go to check out, and the only check out is self-check-out. The register asks you about three or four questions before you can complete your purchase... AND THEN HAVE THE NERVE TO ASK FOR A DONATION! Go to hell, Lowes!

Hellish experience. I have to say the worst Customer Service and product issues I have ever had and this is saying a lot. Since February, I have been dealing with a problem with a range hood and installation. It was a fairly expensive range hood and allegedly a good brand. It broke almost immediately. They sent installers out many times, no luck. Replaced range hood, resent installers. Broke again. Took many phone calls and many, many hours trying to deal with this. I can't count how long I spent on hold or repeating my problem to every department imaginable with nobody being able to help me. Their installation "team" or subcontractors are horrendous. Twice, they didn't show up or even bother calling. They just removed me from the schedule.

Self checkout is ridiculous, I don’t work there, there is no cashiers but they stand at the door to check my receipt. If I have to check myself out I should get an employee discount!!! Why does every business follow Walmart's stupid business practices, I will never shop there again

The Lowe's extended warranty program is awful! The local repair service is not competent, took a month to order parts, install, then do it wrong, then order parts again. The toll free number has so many prompts that it's almost impossible to reach anyone to schedule service. Our washer had to be completely replaced (after a month of terrible repair service by National Repair in Indianapolis) but no notice was sent to us. After calling for an hour (no prompt for questions about replacement), finally found out they did not keep our email address, so are snail mailing a check, which could take UP TO TWO WEEKS to receive! Our dryer was just making a minor noise, but after tech completely took it apart, he couldn't get it back together, now doesn't work at all, but PARTS ARE ON ORDER AGAIN! We will never purchase from Lowe's again!

I was interested in fencing in a small section of my yard for my 2 dogs. 4 weeks later after multiple requests for an estimate, found out they had 20 % off fencing so I tried again and was told that my original quote was already discounted so I was not eligible for the discount. Not at all professional. I had thought better of Lowe's and was very disappointed. I was planning a front screen door purchase and installation, but forget that now. Nothing that involves installation would I suggest Lowe's.

Hello, after quite a bit of online shopping we decided to purchase our new dishwasher from Lowe's. Upon checkout we were offered to apply for a Lowe's card for more savings. Which I did, and received a discount code. After that I continued to check out. However, the $29 delivery fee went to $79. I called customer service and was told that it should be $29, and continue to place the order and they will take it off after completion. I did, and when the representative tried to take it off as she told me she would, she was not able to do that because the $29 delivery was for retail priced items over $399, and my code brought the sale price below that threshold.

If I could rate this review a zero, I would. I ordered a refrigerator from Lowe’s online for my sister. I chose Lowe’s because there was one about 40 miles away so if she had to return it she could. I ordered it on the 18th of August and they originally gave me a delivery date of September 1st. Someone quickly figured out that the first was a holiday and changed it to September 2nd. For two weeks I check the status through my account and Lowe’s website says this refrigerator is scheduled to arrive September 2nd. September 2nd rolls around and no refrigerator. Called the closest store and they indicate that they used an outside vendor for this order but “computer” says it is arriving September 2nd. Called the tracking number to FedEx and they say the refrigerator was never connected to FedEx number- never arrived at spot to be shipped out. Basically, we were not getting refrigerator.

Shane at the Mountain Home, AR refused to honor the sales price on the exact same tree we had just purchased. We drove an hour each way to get the exact tree that was sold to us for $20 instead of $32.

Had a terrible experience. Ordered 2 items separately, had them shipped same day. Guy from outside company that was sent with the items came to our business, never came up front, stopped out back for a second and just continued and left. I called, complained. They had to refund me and I had to order the items again just to get them brought out again. They assured me I was being refunded. Now fast forward almost a month and I still have yet to receive my refunds, also was told I' not getting my shipping back.

I am particularly upset with Lowe's. I applied for a credit card and received it. I used it once to buy items to remodel my bathroom. I wanted to pay this bill down before I used it again. When I went to use the card again my card declined embarrassingly at the register. I knew this was a mistake because I was approved for a large amount and I was paying it down. The cashier told me to call the creditors but she said I bet they shut your card down for non-use or inactivity. Sure enough when I called this is what I was told. It was less than a year and my double payments did not matter. This was ridiculous. They gave me the card and then took it back. I'm still paying on this card and I will until it is paid off. I will not step foot back in Lowe’s again. I am now a fan of Home Depot. This is the credit card company that Lowe’s chose, so I have to blame them. This is bad business.

I went to Lowe's to look at paint. When I reached the paint dept. I went ask for help with the paint and there was two women at the counter. This first lady gave me a very bad look like I was asking to raise my first born! I said we'll I am sorry for asking for help I will go somewhere else, and thanked her for her rude gesture. The second was really nice, she helped, even said there is a rebate on the paint... Guess what it now has been six month and still haven't received my rebate. I call and they just keep telling it in my email and it not.... Where is my rebate Lowe's????

I don't normally write poor reviews but I am so frustrated at this point I thought it was warranted. It is 7 pm California time. The stores close at 10 pm tonight, yet two stores failed to answer their phone following a fifteen-minute wait. The online customer service number is closed. Chatline keeps sending me back to the stores while they wait on hold for me to connect. I completely gave up trying to reach anyone about an issue I am having with an order that arrived today. Their customer service in all areas stinks.

I was very happy with the customer service I received today at your Royal Palm Beach store. I purchased many large and heavy bags of soil and plants. When I reached the register, a really nice young man, named Junior, offered to help me load them in my truck. He was so pleasant and willing. I really appreciate that kind Customer Service. Thank you.

Prices cannot be trusted. Lowe's does this on a consistent basis. Almost every single time I'm there. There is a price issue. As you can see from my photos, they tried to do it today. Their excuse is that they have over six hundred price changes a day and they can't keep up. As far as I'm concerned it's fraud. If you think about every store doing this across the country all day long, you're talking about millions of dollars in extra profit that they're making by fraudulently charging more for an item than what it is marked. Not only is it fraud it's illegal. I THINK IT'S TIME TO START GIVING YOUR LOCAL HARDWARE. STORE YOUR HARD EARNED MONEY

I visited the store in Meridian, Idaho and employee. David H helped me tremendously pick the best product for my project. He was extremely professional, willing to take me to numerous aisles for my products and was a joy to be around. David H is a valued employee with Lowe’s and an asset to this company. Please make sure this gets in his file, he deserves a gold star on his file. You’re lucky to have him working for you.

Against my better judgment, after reading reviews related to "Hisense" Mini 4.3 cubic two door, bottom refrigerator, top freezer. I have had it plugged in now for 5 hours. The freezer seems to work fine. The main fridge is at 58 degrees warm enough to spoil the food I just bought. But who cares? Lowe's doesn't seem to care that they sell Garbage like this. Believe the reviews! This refrigerator should be named "Nosense," not Hisense. I have to buy more appliances and materials as I have gutted my home to revamp an update. When a company sells inferior products tha do not do what they are supposed to, I do not have time (4) hrs wasted hauling this piece of Garbage back and forth to Lowe's. Thank you, Lowe's for wasting my time. I will have to look at other options to spend my hard-earned money and time.

Under no circumstances should you get a Lowe's charge card "credit card". Unless you pay it in full each month, the interest will accumulate so high that you're basically in for life. Even after you pay the card in full and close the account, they'll still send you bills for interest on zero dollar balance then blast your credit when you ignore it. They have all of the lawyers so you can't win. Don't fall for it.

We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our hometown. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not serve the purpose that we bought it for.

I will NEVER shop at Lowe’s again. I purchased some clear tubing ($22) that turned out to be the wrong size. I paid cash and lost my receipt. When I went to the store I was told too bad… NO return. No store credit. Nothing. I was asked if I put in my phone number when I bought it with cash. Had no idea about doing that...even though I was assisted to use the cash acceptance register. Called customer service. Again the answer is NO. OK… I promise not to ever come back. Your customer service is lousy. In fact it sucks to be quite honest. I made the mistake of losing my receipt and you made me understand what a terrible business you truly are. DONT SHOP at Lowe’s.... No customers, no money. No business. Btw Home Depot will accept for store credit. Think I’ll stick with them.

I would give them "0" if it were an option. Disabled and purchased a new stackable dryer, top of the line unit with 5 year warranty. Even though I reviewed everything in painstaking detail with pictures to the sales associate on the phone, things did not go as planned. When the order showed up, they refused to install the dryer stating I needed a new stacking kit. Dryer goes back and another call to Lowe's to order the stacking kit and a two week wait to get the unit redelivered with installation. Second attempt, drying shows up but the installers, who did not speak english, have their manager call me and inform me that Lowe's will not install a stackable dryer on a pre existing washer, both units need to be new. The washer is less than 3 years old and everybody new the circumstances at the time of the purchase.

I went to Lowe’s to purchase a new dryer.I found the dryer I wanted. I even opened up a Lowe’s account because that way you aren’t limited to a two day window return on an appliance purchase. This purchase was on a Monday and later via text was given the date and time for delivery. I received a delivery date for Wednesday between 9AM-1PM. Eleven AM the Lowe’s delivery truck pulled up. Two young men got out of the truck. I told them they could go around the back. Before they even tried they informed me the dryer wouldn’t fit. Proceed to take hinges off door. Informed me that there was rust on the bottom hinge and therefore could not get the door off.

Ordered and paid for a wall cabinet and stand up cabinet. Received text that items were ready for pu. Went to store and received stand up but no wall. Even though I paid for item upfront Lowe’s decided not to ship my wall unit. Asked if it could be reordered but was told that it would take up to a month or longer. Not Acceptable! Then was told I could drive to another store where my item was shipped and put on a shelf. Lowe’s ignored my sale and stocked another store instead. Terrible Customer Service!!! I know they expect their vendors to bend over backwards for them but you as a customer shall take a back seat!

I ordered windows through the Lowe's website. They kept postponing my order delivery date to a new date, wasting my time. Order products on Lowe's.com at your own risk. I had to call and cancel my order. Highly disappointed in Lowe's.

They charged me two dollars to send me a bill. That cost them a customer who has spent several thousand dollars over the last 5 years. Never in my life have I been charged to receive my bill from any store

Lowe's customer service during the purchasing process is excellent, but after you pay for the nonrefundable item, good luck getting them to install it. I purchased $35,000 worth of kitchen cabinets. I didn't mind the 6-week delivery time, but now I must wait 3 weeks for installation!! Meanwhile, dozens of boxes of cabinets are sitting around my house, blocking my way. They claim they have no control over the installer’s schedule and that they only have one installer in the area! Whose fault is it that they pay their contractors so poorly that the installer only schedules Lowe's customers after completing better-paying jobs? They will not pay for an outside contractor to install, and if we do, it will void the warranty. This is just wrong, and I am very disappointed in Lowe's.

I order a Screw Extractor Set on 8/5/25 from their website. Called on 8/14/25 since I never received it and was told they would re-ship it. Called on 8/20/25 since I still didn’t have it. I was told there was nothing they could do. So I asked for my money back and they told me they couldn’t refund it since the item shipped. I like the Lowe’s store, but it is 53 miles away. Their shipping service and customer service are TERRIBLE. I suggest avoiding them at all cost. At the end of the day I paid for an item I never received.

Paid $80 for Lowe’s in Odessa to deliver 16-foot baseboard trim to my home which is 1.6 miles away from the store. Received email from Lowe’s stating delivery day and time window. They did not show. Tried to call the store 5 different times throughout the day. The phone just rang and rang. No one picked up!!! I am NEVER doing business with Lowe’s again.

We purchased a storage shed for our yard and were told we were responsible for having a new gravel base installed. A new base was installed within a week and we reached out to Lowe's to schedule install. Here we are 13 weeks later and I have NO SHED! Lowe's has done everything but take responsibility for the lack of urgency. They have blamed the manufacturer, the warehouse, the contractor (who has been changed twice, because they have to honor their agreement with the contractor) but what they haven't done is say, they are sorry for the delay. I will never make a large purchase from Lowe's again. Seriously, there are many other option, Home Depot, Menards, Ace Hardware. Lowe's needs to stick to selling drawer pulls and paint brushes since they obviously can not handle any large purchases.

I bought a refrigerator at Stroudsburg, PA store. Lowe's hired a 3rd party to deliver it. The delivery truck with 2 guys came this morning. These 2 guys didn't speak English. I paid for the removal of the old refrigerator and they refused to remove it because it has some smell inside, and they told that I have to sanitize the old refrigerator for them to remove it. They didn't take off their shoes, made a lot of mess inside of the house. They refused to remove a door stop from the sliding entrance door. Then, they started taking videos and photos of me. I took a photo of their truck and the truck license plate. Then, they started screaming at me in Spanish. I called Lowe's for a refund and the supervisor Aron said that I have to call and ask for a refund from this 3rd party fulfillment center. What a horrible service by Lowe's and this Fulfillment center. Buyers-beware when you order large appliances from Lowe's!

I purchased three kitchens sets (Samsung) from Lowe's in the past two months. One dishwasher would not power on. They would not let me return it and went off of the purchase date vs delivery date for their return policy. The dishwasher was returned in perfect condition; however, instead of doing the right thing, they chose not to. They've lost all of my business going forward for something simple that could have been taken care.

The Lindale, Tx store is nothing but a bunch of crooks. Ordered and PAID IN FULL for doors, windows, and installation in APRIL 2025. It is now AUGUST and still waiting on my purchase. Some doors and windows were delivered and all but one was mis-measured. Told I had to go thru the “chain of command” in order to speak with the “Top Dog” aka Store Manager. We have discussed this face to face with 5 Assistant managers. Top Dog still hiding from us. My more than $13,000 is also missing. I can get Zero answers. WHAT ARE THEY HIDING???? Have been to the store many times and the last time I talked with COREY, an assistant manager, and all he could do is laugh. Tried to speak with Corporate but all I get there is folks that do not speak English. They claim everything has been reordered but I have not been included in making sure the reorder is correct.

If I could give a no star review, I would. I don’t typically ever write reviews but in this case I will. I went to the Wellington store to return a drill that my 90-year-old mother bought for my daughter with the original receipt. I wanted to exchange it for a drill that was $149.00 versus $99 that we had previously spent. I was told they couldn’t do that. This is absolutely absurd being that I have returned the unused drill with the original receipt. Why they couldn’t have just done an exchange is beyond me. I will think twice about ever going back to Lowe's again. Simple. Take care of customers Without them stores are nothing. Guess I have to resort to Amazon. Thanks for nothing.

Worst experience ever. We purchased a washing machine about a year and a half or 2 years ago. In that time period we have had it go out twice. The first time we were without a washer for a month while Lowe’s warranty company randomly ordered parts and when they didn’t work they would reschedule to try another part. They finally fixed it only for it to go out again last month. On July 13th, we put our claim in that the washer would not turn on. A week later, a tech came out to look at it. A week after that, he came back with a part, that did not fix the issue, he then ordered another part and a week later he was back… surprisingly, again it did not fix the issue so he ordered yet another part.

We are using Lowe's for our patio door and anyone thinking of using them, may want to reconsider! We have been waiting 3 months now and still no door. The first 2 1/2 months we found out the salesperson NEVER submitted the order. Even though I had contacted him at least 3 times asking what the hold up was. Now, after finally hearing from them Aug 1st to say someone should contact us by Aug 7th and still nothing, I called them again today Aug 13th. The nice lady who I spoke to this time, at least was sympathetic and apologized. She called the manufacturer. The manufacturer says they are waiting for parts needed to make the door.

Absolutely LOUSY company, they literally messed up in every single step on our storm door. They lost our measurements multiple times, nobody was ever in the department, they kept calling me instead of my wife to arrange a delivery/installation date, then after 5 months (yes 5 months), they finally came out with the WRONG door. Oh, and they also charged me a LOT more than originally quoted, and nobody could ever return my call and tell me what was going on. I would NEVER do business with this pathetic company, their installation department is a disaster.

I recently purchased a refrigerator from you Lowe's. Was told that it would be delivered on Sunday. They called at 7:35p and they were 10 mins away then I get a called and say they couldn't delivered it because I live on a dirty road and they were scared they was going to get stuck. Ok I get it but when you tell me I was push back on the list granted I have 6 grandkids that I am raising so we have no refrigerator and management could care less poor customer service in my opinion.

I bought a Range on 1-23-25 online and it broke; The Manufacturer had a one-year Warranty, called them, they wouldn't take care of it because it was made in Nov 2021, Beware of Lowe's. Not very Honest. Buyer Beware.

On August 2, I purchased a Weber grill on the internet from Lowe’s 40 East Ocala, Fl. Included in the purchase was free assembly. Estimated delivery was August 11. Then I got an e-mail that delivery was soon then expected August 8th. Then again another e-mail changing delivery back to August 11. My internet tracking continued to say in progress. Now it’s 4 pm August 10 and I get another e-mail changing delivery date to August 18th. I have now read all these negative reviews and can only wonder what condition my grill will be in when it is delivered. By the way the fulfillment store is 7 miles from my house. Yep no one at Lowe’s 40 East wants to put it together. REMINDER TO SELF….READ REVIEWS BEFORE PURCHASING!!!!

Carlos from Lowe’s was an excellent delivery person. He got our stove and refrigerator here on time. Our refrigerator door was not the way we requested it but he fixed it right there at our house. We highly recommend his services and would want him again.

I am writing this complaint to express my dissatisfaction with Home Installation team at Lowe's, Svc Road Sb, 13000 N Interstate Hwy 35 Bldg 12, Austin, TX 78753. I placed a consultation on June 28, 2025 for a fence installation project. Consultant ** from Lowes came to my household on July 2nd. Fence options were discussed and a contract for service was signed on July 4th for a total price of $14,795.68. Contractor Mark with Trikore called me the next week on July 11th to set up an installation date originally for July 21st. I stated that our HOA had to approve project before proceeding, so to schedule install on Tuesday, July 29th.

I'll try to make this as short as possible. Don't buy a Midea brand appliance. Don't buy anything that has to be delivered from Lowe's in the Vidalia store. They'll damage your property and then tell you if the driver doesn't admit to it they will deny your claim. 1st off, why would they admit to it? That could cost them their job. I bought a freezer at the end of last year and it went out a couple of months ago. We fought with the warranty until they sent Lowe's to come pick the freezer up and they damaged my front door.

We purchased fence stain that had a 50% rebate for every two gallons purchased. Tried to do the submission online, but it kept being rejected. Finally called and the submission was completed on May 29th. The current date is August 8th and still no rebate: 9 weeks and counting.

I purchased an LG fridge from Lowe’s about 2 weeks ago. 60 hours after delivery I noticed ice on the freezer door and the plastic on the top of the inside of the fridge was hanging down; as if it was not glued. From the moment on, I have been calling Lowe’s to exchange the fridge and they continuously refused to exchange. In parallel, I requested service for a 2 days brand new fridge. The tech ordered a freezer seal; today he came and replaced it; not sure if it solved the problem as I have to wait for couple of days; he check the plastic inside the fridge and surely made a note that it was defective or damaged because it is hanging down. He called LG and opened a new repair case. I also protested the payment with my CC and submitted all the events.

I recently visited Lowe's #1543 to help a friend schedule an estimate/appt to replace a water heater. Being a former proud employee, I recommended Lowe's. Things SURE have changed! There was no longer a Plumbing Specialist, and no one to answer questions, one person said "go to pro sales desk, they will help you." Yeah right. The associate who "helped" my friend was attempting to schedule on company smart phone, not on the computer. At the end she said she needed an email to notify the installers?

We ordered our cabinets and appliances through Lowe's. The induction range and dishwasher were delivered badly dented on many sides. Because we weren't able to open the boxes right away they did nothing.

So today the 6th of August, I'm here at S. 71st Lowes. I came in to buy 4 fence post menders. I checked on the lowes app 23 were avaliable in 21 bay 3. I went there and only one was there. I went up to the cashier and asked for help locate the others. So we came with me and we located the an unopened box on the top shelf that will need the ladder to get it. The guy to me someone was coming to help get it down. It has been 30 minutes and I'm still standing here waiting. It is unacceptable, and this is how you lose customers. This thing I came to buy cost $18.98 for one. I wanted 4, so I guess I'm taking my money to Home Depot next door to see how their customer is today.

Lowe's Home Improvement an and Rock Solid. Are Beyond pathetic. We had doors installed and the installation was a mess and dealing with customer service and the management is horrible. Lots of broken promises a lots of back and forth but no progress. If you are deciding to get anything dealing with Lowe's I suggest you run. I'll let the pictures speak for itself the work that they do.

So went in the Lowe's in Northridge Cal today to buy like 5 or 6 hundred dollars worth of stuff. Everything is locked in cages. No one around to help. Need a framing nail gun skilsaw and few other things go so exaggerated that I just left and went to Home depot. Yeah they lock some things up but there were people around to help so they got my money not Lowe's.

Lowe’s was one of my favorite stores. Recently, I purchased a dehumidifier for $99 and was charged a $79 delivery charge. It was an online order and I was in a hurry and didn’t check to see what the delivery would be. I have ordered from Home Depot and Amazon, Walmart others and have never been charged a $79 delivery charge. I tried to resolve this, but they informed me that they do not give back delivery Fee. I will return the product and try to get some of my money back. FYI, always check to make sure what the end total you are paying out. I will not be shopping at Lowe’s again.

My husband and I spent an entire afternoon trying to arrange the for repair of our 2 year-old refrigerator through the Lowe's Protection Plan that we purchased along with the refrigerator. I can't even organize the number of calls, texts, emails and online searches we went through, with no results, to repeat them here. They are swirling around in my brain. This included over a dozen requests for "verification codes" that did not work on the website.

I tried to return my item a week after buying it, which was well within the clearly stated 60 to 90 day return window. I was shocked when the manager claimed a separate 48-hour policy applied. Even though both return policies were posted, she would not honor the longer time frame. She insisted that the box stay sealed and then attempted to open it to check if it was factory-sealed.

I purchased my home brand new in 1999. In 2022 I decided to replace my exterior doors just for a new look. Now three years later (compared to 23 years of use of my former doors), the nails around the bottom facing and frame are rusting. The hydraulic closers (on both doors) are rusting and it is so embarrassing to me. Let me remind you the hardware on the other 23-year-old doors never rusted!!!

Worse experience ever. Tried to buy blinds. Needed to get them measured and installed. Person that measured my window lost some of data. The person that gave me quote and price started out helpful but then disappeared. Never provided information needed to get my windows remeasured and a new quote. I guess they didn’t want my business. I’ve had several friends tell me that Lowes was terrible but I gave them the benefit of the doubt. They are terrible. Do not do business with them.

Lowe’s advertises licensed installers. The installation company admits they are just drivers. They advertise a fridge can be installed if a water turnoff is within 6 feet. They can’t. They also don’t know how to use the install kit they require you to buy.

Do not buy appliances from Lowe's!!!! - Warranty is literally only 48 hours!!! (The stated warranty of 1 year ended the day you have installed) And even then you do not deal with Lowe's, you deal with their installer for warranty after 48 hours! (They have now told me this repeatedly!!!! I bought this 6 days ago! Called them 3 days ago!! It doesn't clean even the simplest and was told that it's dry cycle would only work if I added another product. And even though I looked at the Lowe's signature brand "Midea" available only through Lowe's, my local Lowe's will not support it!!! Again do not buy appliances from Lowe's!!!!

I signed up for their credit card expressly for the discount of 20%. My order arrived and is not the product I ordered. Because Lowes used a third party, of which I was unaware of, They say there is nothing they can do. Beware. Lowe's is a trash company that uses bait and switch tactics and has zero customer service skills. I bought this specifically using a local source so I would have a warranty and customer support. I got nothing.

Customer Service in the Garden Center at Lowe's Home Improvement in Lenoir NC SUCKS! It's pretty sad that my mom who is 85 years old and has probably in her lifetime spent a million bucks to a company that CANNOT even help her or myself load a few bags of mulch. The first time it happened my Mom was shopping alone, she had asked for help, but no one helped. She bought 6 bags of mulch. Loaded the bags of mulch by herself into her vehicle. I told her she should have left it sitting unless she had help, needless to say I was not a happy camper. But because my Mom ask me not to say anything I respected her wishes and kept my mouth shut. So from that day on I have been with her to make sure she has help, meaning yours truly. Which I should not have to load the heavy bags of mulch myself but I do to save her back.

If you are going to purchase a major appliance from Lowe’s, do not do it online. Go to the physical store and make your purchase, because if you have any problems they cannot help you. I just spent 40 minutes on the phone and was told I had to go to the store that my online purchase was shipped from which is 6 hours away from where I live. When asked for contact information for their digital/online management I was told they can’t give that information out. Also, they cannot give you corporate, regional or district contact info.