Lowe's Home Improvement Reviews

My dishwasher broke on Sunday morning. I went to Lowe's Sunday around noon. Got expert service (but also knew what I was looking for) and within 3 hours of the purchase had the install scheduled for 2 days later. Gary from Site & Sound Installation, Inc. came on time, wore protective gear and was professional, respectful and super pleasant. He had to get creative with the install condition he found at my house and would not stop until he achieved a perfect result although it took longer than I am sure he had planned. I am highly satisfied and wish I could give him even more stars. He deserves all of them! Great job!

I love the excellent customer service, friendliness, and hard work we've always received from Lori at the Naperville, IL store! Every time I go in there she is the most friendly person there and able to point me in the right direction. Most importantly I admire how well she keeps the customers at ease and things organized during the current pandemic. The way we do things has changed quickly but she's always able to adapt to the situation. She needs to be publically recognized by corporate on their social media pages. She's why we come back.

We cannot begin to tell you how infuriated we are with Lowe’s. We can begin in late February, 2020. On February 27, 2020 we purchased Smartcore Ultra flooring to be installed in our kitchen. It was not in stock (maybe 2 weeks to get in). During this time the coronavirus hit so we delayed the delivery until approx April 23 and install May 1. We got a call the morning of the scheduled delivery stating the tile was broken and it would take about 2 more weeks to replace. We called the installers and set up an install date of May 9. Delivery was rescheduled for May 6. May 6 we got ANOTHER call that the same tile was there that was broken, determining later apparently no replacement tile had been ordered. It would be ANOTHER 2 weeks and the installers could not come to May 19.

Order took 28 days to arrive... Customer service phone 35-45 minutes to answer... No emails regarding status of order... Status of order only states "pending"... When order finally arrived it was the wrong product entirely... so had to haul huge box back to Lowe's for a refund... Employee offered no solution or concern... Told me to call the same 800 number that takes 45 minutes to get someone to answer... Placing the order was the only pleasant experience...

This is really hard for me to do as I used to love Lowe's. Now they are like every store that cares more about itself than the customer. When you call you got a BS message about how important your patronage to them. Last Monday I bought 10 pieces of lumber. I paid $75 dollars to have it delivered on top of the price for the lumber. I was informed that half of the ordered was to be delivered and I had to come and pick up the rest of the order. When I called I couldn't get through to a live voice and the system hung up on me. Finally I received a call from a delivery company XPODELIVE. They were making the delivery for Friday. Friday morning the truck broke down, afternoon it was on course for delivery that same day. Never arrived.

I approached the store on Harmony road and was intercepted at the door and told I would not be able to enter the store. I was further told that according to law, I had to wear a mask. I have not heard of this law (and I'm pretty sure it doesn't exist). While many people believe wearing a mask reduces risk of transmission, this is contrary to the (admittedly limited) statistical evidence. In any case, the person that stopped me refused my entry to the store for reasons that continue to be a mystery. Fine. If Lowe's doesn't want me as a customer, then I am happy to take my business to Home Depot. Note that I have spent thousands of dollars at this store during 2020. I refuse to spend another dime there.

Placed an order on April 26th. I was told would be delivered on May 5th. I receive an email on May 4th (not even a phone call) stating items not in stock and won't be delivered on the 5th. It said someone would get back with me within 2 days!!! I don't understand why they would not know the items were not in stock until the day before the delivery when it was ordered on April 26th. I tried to call and asked for Kevin ** (person who sent email without calling) and Kevin just hangs up the phone without talking. Very poor customer service!!!

Wow! I can't believe what just happened. When checking out I had a choice between the cashier wearing her mask down around her neck (which we all know is far more effective, sarcasm) and the cashier who didn't have a mask at all. Neither had gloves on. The cashier without the mask came over and from 4 ft away told me to come over to her register. I didn't want to but my goal was to get out of there as fast as possible at that point.

I'm an 83 year old, small, Japanese American female. Bought only 4 mulch bags, and a bag of lime. After check out, The cashier told me loudly they can't help me put the lime in my trunk (SUV), it's the CDC rule so, "Go find a customer to help you." When I started to ask politely if someone can lift one side so I could.... she yelled loudly, "No, we can't" then some other things I was too upset to reply to. A nice older man saw my predicament by my car trunk, and helped me outside. My trunk was clean, dry and empty. The nursery I went to in the a.m., laid down large plastic bags and put the soil, mushroom compost, etc. I purchased. The Lowe's young man who loaded the mulch put the smelly, wet bags with holes in it in my trunk so now I have the trunk open to dry so I can clean it with a carpet shampoo.

I've had good in-store shopping experiences with Lowe's over the last several years; used their products and equipment to remodel a kitchen and a bathroom. I have some outdoors projects underway, now, and turned to Lowe's to provide the materials. I ordered everything online a couple of weeks ago, but realized not everything was marked for delivery. Called CustomerCare and they promptly fixed the issue, changing everything to delivery. THEY told me it would all be delivered on April 29th. I took vacation time to get ready for the shipment and to be able to work on the project; also had a couple of helpers waiting with me to accept the shipment.

DO NOT SHOP THE STORE ON UNIVERSITY IN EDINBURG, TX. Just tried Lowes curbside pickup. Don't bother! LOwes sent an email stating the order was ready. When I arrived I called the number to let the store employee know I had arrived - No Answer EVER! My wife and I waited for 45 minutes to one hour and no one ever came to the car to deliver our order. We went to the contractor pickup thinking maybe we needed to pick up there - NOPE! We went back to the parking spot. There was another lady waiting almost as long as we were. There were store employees milling around, staring at us like we were crazy to even think they were going to fill the order. I mean NO ONE bothered to help. They just didn't care.

In times of shortages of appliances and none available, Lowe's policy to not sell display models, while perfectly functional, puts families at risk of not having something desperately needed. I will not shop at Lowe's any longer.

Decided to try placing an online order with Lowes.ca. Website said item would be received in 4 business days. Took 2.5 weeks. Crap customer service. Zero communication. No answer to my emails. Phone on hold for an hour each time, with no answer. Received used and damaged product, package taped back together. No instructions included. Absolute CRAP!! Will NEVER order from Lowes again, and I advise everyone else not to either.

When we ordered a refrigerator from Lowe's they had it delivered by DSI, a company we don't know. They damaged our laminate floor and refuse to repair them. Lowe's response is "not our problem". The DSI company took three months to send a letter saying they won't fix them ($300). That's after many, many phone calls always left on voice mail with absolutely no calls returned.

I purchased 500.00 worth of Lite Stone. It was to build a hearth for a 3 sided fireplace. The stove selling dealer shipped the stove and the shipper dropped it off the liftgate and destroyed it. It took several months to get another stove & ship it to us. We over purchased corner pieces thinking if was better to have too much than be short and have to hope we could get more if needed later. We ended up with 1.75 boxes too much. We though were 3 boxes short of flat stone.

Tried their curbside pickup. I use it for groceries and it works very well. But not for Lowe's. Their website has always been hard to find what you want, and I have special ordered large appliances from them and after the order was lost several times I called Home Depot. But since Lowe's is 5 minutes away and Home Depot is an hour away I decided to try the pickup. Placed the order and waited. They send an email instead of texting you when your order is ready. Since I was very busy painting my kitchen, I didn't think to check emails. Finally took a break and saw the email. It was ready very quickly. Drove over and looked for the pick up area which was 4 spaces right in front of the doors. Very convenient for anybody who wanted to park close in. Since those spots were full, I parked a few spaces down and walked down to dial the phone number. The phone rang and rang. Never got the opportunity to dial the extension they said to dial.

I ordered a Patio dining set from Lowe’s online, thru a “view price in cart” option. Lowe’s subsequently cancelled my order. Lowe’s provided me the option of re-ordering the item, but now at a significantly higher price. Lowe’s failed to honor the purchase I made at the original price.

I ordered a refrigerator online for my Mom that lives in a different as me. I was charged incorrectly. I spent about an hour and a half trying to get the charge corrected. Finally looked like it was corrected. Then, they did not enter into their system that the water hose line was delivered with the refrigerator. I spent over an hour waiting to talk to someone and for the customer rep to take care of Lowe’s charging me every few days for the water line hose. The customer service reps were very nice and helpful. The system sent me the correct bill, but charged wrong. The customer service lady sent me a 10% for all my trouble. Went to Tullahoma’s, TN Lowe’s today. I realize we are in the middle of a pandemic, but those people were rude and refused to use my 10%. After about 30 minutes, finally, they used it. It was a terrible experience!!!! I will not be shopping at Lowe’s!!!

I hadn't received my card or bill for more than a couple days, probably because of the corona virus however, before I could get on to pay, they had already charged me a $50+ late fee. I tried to call but could never get an actual person to speak with about it (at the time I was only two days late). I also wanted to pay with my "bank issued" credit card but everything is automated to only accept checks. At this point, I cannot get any human contact from Lowe's and will never return or do business with them again. Home Depot, here I come. Oh, I also spend in excess of $2000 yearly with my local hardware stores. While I realize that's not going to hurt them, my reviews and word of mouth to friends will have a bit of an impact.

I ordered a dishwasher online on a Saturday and a delivery time of Monday between 11am and 3pm was confirmed. At 1:30 on Monday I had still not received a call from the delivery company that they were on their way, so I called them to check the status. I was told that they tried to pick up the dishwasher at 10am but was told it wasn't available. NOBODY CALLED ME. I had an installation scheduled that afternoon so of course had to cancel it. I then waited on hold for over 1/2 hour for customer service (which to find out what was going on). When someone finally answered, I explained the situation and was put on hold for another 29 minutes when the call disconnected. Of course the customer service rep didn't call back.

The rules have changes on their gift cards, and NEVER told. I have a 100.00 Lowe's gift card I purchased in good faith, tried to use at local store NO help or explanation. Went on line NO help, calIed 800 # no return call. So I'm out 100.00 I spent in good faith and NO one seems interested in solving problem.

We bought porcelain tile for our home. Have Lowe’s employee the square footage and he figured how much we would need for the order. The order was delivered second week of October 2019. Our contractor completed the work first week of February. Problem #1: Lowe’s DID NOT tell us that they add 10% to your order. Problem #2: Lowe’s refuses to return the unused portion (10%) because they changed their return policy in November 2019. If you are building or remodeling a home, or any large project, DO NOT go to Lowe’s unless you plan on the project being complete within that 90 day window.

I have ordered from Lowe's several times in the last few years. I have to say that Lowe's is consistently the worst company to order from. They do not give delivery estimates on most orders and backordered items hold up the order, but they never email to let you know this. Getting in touch with them is also far more difficult than other stores like HD, Target, Amazon, you name it. They also do not have chat or email based customer service portal that I could find on the website, forcing everyone to call in, and thus bogging down their system. I would recommend ordering from elsewhere. I still shop at the physical location because it saves me a 20 minute drive to HD, but I will not be ordering from Lowe's anymore online.

Hello. My Frigidaire flat top gallery oven just broke on its 3 years of service and 3 days after the warranty expires. I called them. They only want me to pay for the repair. Everyone is working with people right now. Not Lowe's. They don't.

Oklahoma City, OK 4/8/2020 north store on memorial. This is the first negative review I have written in my entire life. I am a Lowe’s loyal customer. I have spent roughly 100,000 there in the past 2 years. I understand there are bigger customers out there than I. But I am 30 years old and was planning an entire life of remodeling/building and liked Lowe’s the best. I’ve never had a real problem with them. Until today. I will never step into a Lowe’s store again in my life.

I ordered a new stove Online from Lowe’s for delivery. It said that if I didn’t also buy a new cord the warranty would be void so I purchased that too. I picked up the cord and then later the same day Lowe’s cancelled my order for the stove. I called 2 days ago and have yet to hear anything back. Never again will I purchase from Lowe’s.

Tried to order Holland brick pavers as advertised on sale. I could not find the icon for add to cart. Went to chat, got LOWEBOT. From the lowebot I received the info that you cant add to cart if it is not in "your stores" inventory. Okay. But how do I order items for delivery that is not in stock? Asked for "agent". After waiting few just a few minutes Elizabeth came on the chat line and asked how she could help. Immediately the chat screen went to the online survey and never allowed me to ask a question. I don't know if that was a software glitch or if I was just being ignored. I promise that I will never interrupt or "bother" anyone from lowe's for any reasons. Not to ask question, not to make purchases, not to recommend, not to ever "bother". Anyone from lowes ever again. I'm off to make my $8,000 dollar order somewhere else. Heaven forbid I interrupt someone while they are supposed to be working.

Lowe’s MEBANE, NC Review April 2, 2020. No less 3.5 hours and 5 phone calls and I can not get this mulch ordered, and delivered. I called and was diverted to garden center and they couldn't help me, told me to order online, which the website won't allow you to do. Then told try customer service. Called customer service, put on hold 3 times, actually took down my order of two pallets, and got disconnected. Called again, explained who I was, that I got disconnected, and they immediately sent my call to the garden center. Got the same guy who said he couldn't help me, I needed customer service. He actually walked the phone to customer service were they argued, and I got disconnected again.

If you ever looking for brand new quality appliance, forget Lowe’s, unless you don’t mind to be victimized and mistreated. I purchase new floor model Whirlpool fridge from Fairfield Lowe’s for my brand new home, to match set of newly installed stainless Whirlpool appliances. Within few days of delayed delivery and installation, fridge stop working. Contact Whirlpool warranty and in few days local service tech show up just to tell me that he need a new part and will take another week to order and replace.

I realize Lowe's subs out this work. I had the man come out, measure and give me a quote in March. Materials delivered in April and soon after took old fence down and started on new. The boss decided he couldn't put the gates up like I had contracted, which with the way my house and property is situated, I wanted the gate big enough to get a truck thru on the driveway side. He said he couldn't, he would put it on other side of my house, which is where my heat pump is and would have to drive thru front yard between house and trees - which seemed ridiculous to me and I told them no. They stopped working and several months later finished.

I never leave negative reviews, however, I am tired of Lowe's bait & switch practices (which is illegal). They advertise an item on their website on sale and when the item is added to your cart it becomes full price. This is the second time it's happened. Called Lowe's Customer Service & the customer service agent tried to rectify the situation by offering a discount after I had emailed a screenshot of the sale item online. When she called her supervisor, Richard ** in Indiana, for approval he denied it stating a screenshot isn't sufficient.

Lowe's “Customer services”. 3/23/20. I purchase a Samsung washer from Lowes and a five year protection plan. I contacted Lowes on Feb 2, 2020 to let them know that my washer stopped working. Lowe's sent out a tech to fix the machine. The tech has been out at least four times and has replaced 5 parts and the washers still doesn't work. Supposedly, they need to order an additional part to fix the machine. Lowe's has been telling me since March 10th that the part is in, However, every time I call Lowe's they said the part is in or is coming in tomorrow.

I bought a wash machine from the store almost a month ago. Because of their delivery service I was held off for delivery till today 3/23/20. I got 3 phone calls this past week reminding me of my delivery. It was To be delivered, set up, plus haul out the old washer. Yesterday 3/22/20 I get a phone call from our store telling us that Lowe’s new policy because of Covid19 can drop my washer at my house but their employees will no longer go into anyone’s house. So, now Lowe’s will bring my washer, drop off in my yard and drive away. I understand the Covid19 stuff, I DONT understand we can still go to a Lowe’s store, talk to a store associate face to face but their employees won’t come into a home.. Plus.... Lowe’s never offered any alternative plan, like maybe offer a dolly to their customers so maybe I can get my washer into my home?

Hello, I’m Ruslan ** and I see vitality to report my concerns about your customer service in Lowes, Apex Beaver Creek. I was Lowes’s loyal customer since I needed to get repaired my house so I went to bought every material that was needed from Lowe's. Unfortunately, I faced unkindly behavior from your salesman. I wanted to bought 8 items, and I got them. However during the checkout another salesman mistakenly summed it to 12 items. I noticed the situation at my receive next day, and asked the employers to check the cameras and make it clear. However, they didn’t solve the problem and unkindly ignored me. After next day I preferred other shops instead of Lowe's for my needs. I’m so dissatisfied and disappointed with your service, please make changes.

I went into the Lowe’s Home Improvement store in Bessemer Alabama and purchased a Craftsman weedeater and lawn mower with my hard-earned money. I experience nothing but problems with the products that I purchased. I am not pleased and would like a refund. I experience nothing but problems with the products that I purchased. I am not pleased and would like a refund. I would never recommend Anyone To purchase equipment from Lowe’s.

I am planning to finish our basement so was looking for lumbers. Before ordering I did chat with the Lowe's Online Chat at least 5 times and all of them told me Lowe's will do Truck Delivery DIRECTLY TO THE BASEMENT (walkout). I ended up ordering those and even gave them a call to confirm that they CAN deliver those directly to the basement. They said there will 2 folks and will hand carry the lumbers. Today the store manager calls me to schedule to delivery for tomorrow (originally today) and says they can't deliver to basement. He was like "I don't know who told you that but we don't deliver to basement". I then asked the online chat/phone number and they again said they should deliver to basement. I asked them to let the store manager know and they said they did. I still haven't received any update yet but I am very disappointed with this fiasco.

I ordered a dishwasher from Elizabethtown Lowe’s online. It was paid using a Lowe’s card to get the 5% discount offered. Then I paid it off. My delivery was scheduled 3 different times and cancelled by them 3 different times. It has been 3 months and I requested a month ago that my dishwasher be cancelled and my money refunded to me I am still waiting on that refund. They refuse to give it back cash even though I have the receipt but because I use the Lowe’s card initially they want to refund it back to the card and I have to call customer service to get them to mail me a check.

I ordered a dishwasher and paid $139.00 for installation and $59.00 for delivery. The gentleman that brought the dishwasher installed it and then he said, "Ma'am I have you taken care of however you will need to call a plumber." I said, "Why is that? He stated that there was nowhere to connect the water line. I thought odd I had a dishwasher there that ran. I conveyed that to this gentleman and he said "really". I said, "Yes," he said, "Do you have a flashlight." I said yes. He looked and he said he didn't see it.

Ordered a Kohler #3851-0 toilet on 2/28. Estimated delivery date, 3/4. On 3/6 I contacted their "customer service" since I had not been notified of any delays. Was told this was a special order, which was not mentioned on the website, and the new delivery ESTIMATED delivery was 4/13! This was a great inconvenience, so I requested a discount. I was offered 10% on a FUTURE order. This is NOT customer service, and there will be no future orders! I was then contacted by the assistant manager from our Venice, Fl. store who just kept telling me they don't give discounts for delayed items AND that I may not even receive it by 4/13! No apologies, no customer service, AND, if you look at their website, they are still showing that if you order this item today, you'll get delivery within a week. Lies!!!

Lowe's now says that having a retiree military card is no longer good enough for discount, that you have to get enrolled by an outside organization. I have enrolled there times and each was good for one trip to the store. After that bye bye discount. They should not advertise a discount that doesn't really exist. Lowe's says it's not their fault. If they don't want to offer discount, fine just say so. But they should not advertise a discount that doesn't really exist.

Never buy kitchen cabinets from Lowe’s! We have had the worst experience. Zero customer service. We bought over $8000 of KraftMaid kitchen cabinets from the Lowe’s in Savannah, GA. When the cabinets were delivered two of them were missing from the delivery. Of course, the delivery guys said, “Not my problem, that’s what was on the truck.” After literally hours on the phone with the delivery company and Lowe’s, the missing cabinets could not be located. We were told that KraftMaid would have to remake the cabinets.

Lowe’s contracted a horrible company- Metzner Window and Heat. Upon talking to Lowe’s their solution was to send the exact same company. So no solution at all. They don’t care they didn’t show up for two scheduled appointments with no call or explanation. Go somewhere else.

January 2020 the calls began!!! In January Lowe's sent out a promotional offer on their kitchen appliances for 15% savings. The marketing advertisement showed a WASHER & DRYER front and centre, and other appliances in the background. At that time they were also offering an additional 25% savings for buying Energy Savings appliances. That was the decision it was time to retire my tired appliances. I proceeded to go on-line to check out where my appliances were available.

I was trying to purchase a tile that has been discontinued today. After several trips to different stores, I was told that the item has been discontinued so I called the manufacturer and was told that they have it but that since it has been removed they are not able to order it for me. It will need to be special ordered from Lowe's. Called Lowe's headquarters and was told that there is no special order service, so what kind of company can not special order to make a sale and a profit? Plain dumb....

I am a homeowner. Prior to attending the store I took measurements and did some research online. Based on my findings I went to Lowe’s located in Norwalk. Although I had called the store to establish the hours of the designers’ availability, around 3:45 on Monday there wasn’t anyone in the design center to assist in providing a quote. I commuted to the Lowe’s in Danbury as I was convinced their competitor (Home Depot) would not have good customer service. By the time I reached the Danbury location both designers were busy with other customers. I waited until one of the designers was available.

I few things here. 1st the fridge is only 2 and 1/2 years old and it stopped cooling. I did buy a 3 year extended warranty so that was good. Now I am trying to get it fixed and the people that Lowe's uses can not get their act together. I was called and a time set for a Thursday for the repairman to come between 1 and 5. He did not show up till 7PM and then he told me he could not fix it because he was not able to get the authorization from lowe's because that had closed for the day. I was upset but could understand. He rereschedule me for Monday between 8 and 12. So now I have taken 1/2 day off on the first day and now 1/2 on the new date.

Looked up Smart code 913 Lock set Item # 753479 Model # 913TRL L03 UL on Lowe's.com and it was on sale for $70.41. When you add it to cart, it is $126.74. Called Lowe's.com. No help. They said it was a newer model being added to the cart. There was no way to buy the product shown or advertised. No price match, no offer of a percentage off, no help whatsoever. So I emptied my cart of $750 worth of merchandise and shopped elsewhere. Tired of their advertising stuff and not honoring price. No longer a Lowe's customer!!

Lowe's recently eliminated their own delivery department and went with a third party delivery service, probably thinking it would cut costs. Well it also cut customer satisfaction and will most likely end up cutting business as well. We recently bought a washer dryer set. First our delivery date was pushed 2 weeks, then in the days proceeding our new delivery date the time was changed 3 times...10 to 2, then 12 to 4, then 3:30 to 7:30. When you can the delivery company you sit on hold forever. When you call the store they can do nothing because it's an outside company that handles the delivery.

This is just a brief synopsis of the two page letter that I sent to Lowes Customer Care. I usually purchase my appliances through an independent dealer in Dubuque, but when my washer broke, I looked into Lowes for a new one. I purchased my new washer and gas dryer December 18, 2019. The computer went down halfway through the purchase and they had to start over. After I left the store, I received a phone call that the dryer was on backorder for 6 weeks. I decided to wait the 6 weeks. The units were suppose to be delivered and set up on January 28. On the 27, I called Lowes because no one had called to let me know if the dryer had come.

BEWARE OF CONTRACTING IN THE FLOORING DEPARTMENT AT LOWE'S! I want to share a negative experience in hopes you the customer can avoid the frustration and anxiety caused by one of Lowe’s contractors in the flooring department. First, if you are purchasing wood or laminate floors BEWARE! There may be hidden costs they do not initially share with you.

Promised 10% rebate if I bought entire Kitchen package. I did and told 4-6 weeks for rebate. Received e-mail two weeks later confirming it. 13 weeks and some calls to say it is in process but no idea when it will be handled. Also told me not Lowe's problem as they hire an outside firm to do it. Outside firm did not make me promise, Lowe's did. They need to honor their word. Not sure they know what that means. Nothing but Home Depot going forward.

I ordered vertical blinds on 1/31/2020 and was given a delivery date of 2/14/2020. When blinds did not arrive, I made 4 calls to Port Charlotte FL store before I was told blinds would arrive on 2/20/2020. When blinds did not arrive again, I was given a tracking number so that I COULD FIND THE BLINDS. I spent hours on the phone between 2 different shipping companies and Lowe's before I found the blinds. I was treated rudely. Disconnected 4 times and left 2 messages for store manager (as he did not answer my calls) but he never returned my calls. Department manager was not helpful. Lisa was helpful and understanding, and apologized. The ONLY apology I have received! When blinds arrived on 2/26, 5 of the 6 boxes were damaged. Will NEVER do business with Lowe's again!

I ordered a microwave from Lowe's and requested installation. I immediately received a call from someone telling me to expect a call from someone else. I then received a call to set up the installation. By the way, you don't get to pick and they expect you to wait around for 4 hours on a weekday, no weekends. They can't bother calling you in advance so you don't have to waste your vacation time. I then received a call after the installation that I did not answer because I was tired of getting all of these calls at work.

This is my personal and unique opinion of Lowe’s Home Centers, LLC 350 Diedrich Boulevard Ashland, KY 41101 also known as Store Number 1123. This opinion was formed based on my recent personal experience with Lowe’s. On November 16, 2019, I purchased an LG WHT WT7300CW washer, MED663HW dryer and XHPC155XW dryer stand from Lowe’s. When the salesperson rang up the sale, the total was $400 more than the advertised price. We had shopped the features and benefits of similar units and made our final selection based on the value of the advertised price displayed on the Lowe’s price card for each item. The Lowe’s salesperson said not to worry, and that the price would be adjusted as promised using a mail-in rebate which would give us $400 in Visa Prepaid Cards. On November 18, 2019, we mailed our Lowe’s receipt and rebate forms as instructed and patiently waited the 8 weeks of processing time.

Lowe's has always been my choice because of better quality construction material and I liken them to Scotties that never had big stores & less inventory but they also had much better quality than the guys with the orange sign.

I purchased a refrigerator from the local store at 2900 Martins Dr West Carrollton, OH 45449 on 2/8/2020 to be delivered tomorrow (2/18/2020). I called today to confirm that delivery and found that:

Ray of Tuscaloosa Alabama Lowe's help me find all of the materials I needed to hook up my new mobile home for power. He was very knowledgeable about what I would need to do the job. He also knew right where everything was located. Thanks, Ray.

October 2019 I purchased Allen & Roth kitchen laminate flooring from Lowes. It was installed November 2019. In December the floor began swelling, buckling and coming up. There were no spills on the floor that were not cleaned up immediately. If this flooring is not suitable for a kitchen they should not have sold it to us. The installer measured our kitchen before the purchase, they knew it was being installed in a kitchen. We now have to purchase a new floor after only a couple of months. Lowes will not help us in any way.

Placed an online order and wasn't able to pick it up as soon as I thought I would. I got two reminder calls. When I got to the store I was taken care of quickly and politely. Excellent customer service and availability of products.

I paid in full to get my fence put up. The first Installers Lowe's put on the job came one time and never came back. While all the Materials Sitting in front of my house for Several months. Through it all I got a whole bunch of run around and nothing was done. After over 5 months New installers came, Using the same materials that was setting on my grace for over 5 months. Materials put several dents in my grass and my grace could not grow.

Lowe’s new policy on the return of power tools is a scam. The saw was purchased prior to their policy change. There is nothing in writing at the customer service counter that explains the new policy. John the store manager is rude and arrogant on his explanation. He truly is a poor excuse for a store manager! Associates like John make it clear why Lowe’s I’d closing stores and losing market share. Going forward, my company will no longer utilize Lowe’s for any of our work.

Lowe's has large selection of merchandise especially in the appliance department, Bar B Q's flooring, lighting, Plumbing and most departments, and their prices are cheaper than other big box stores, they have sales where delivery is free, also special sales where there is no tax and employees are very knowledgeable and friendly.

Beware of Lowe’s for your kitchen. I went to Lowe’s because I wanted a kitchen turn key. It was good from the design. Once they got my money $14,000 they kicked me to the curb and did nothing. I had a list of cabinet installers and countertop installers and a KraftMaid order number from the cabinets and that’s it. The install department was a joke and the store manager the most useless person I had ever met and I mean met because when I called the store he was supposed to call me 4 times but was hiding in his office. I had to go to the store to talk to him for nothing. They were not willing to do anything for me.

I had Lowe's in Carol Stream IL. install carpet in the lower level of my home. During the installation the installers pried up on the frame of one of my interior doors to try to fit the carpet under the frame. They moved the frame to the point that it would no longer latch and you could see a space between the door and frame. They sent someone out to look at it and after pushing, pulling and prying they determined the door was not installed properly. This door has been in place and working properly for 20 years but it decided not to work after their installation. Do not let them in your home to do installations, they will not take responsibility for their errors.

We are extremely dissatisfied with this washer, and even more dissatisfied with our experience attempting to use our 5 year warranty to resolve the issues we've had with it since purchase. On all types of cycles and water temp, and with different types of detergent (using minimal amount), our clothes come out of the washer covered in spots. Running an extra rinse cycle does not help, nor does repeating the entire wash cycle. After being through 1-2 cycles in this washer, I still have to hand wash clothing items in the sink, tub or with a spray bottle to get all the spots out.

Lowe's Santee store, California. We purchased several items including some plywood. We requested cutting plywood. The customer service told us someone would be there in 15 mins. We waited 30 mins. No one showed up, then we went back the service desk, they said another 15 mins. Again, we believed them, waited another 30 mins, still no one showed up. We asked the service desk, they told us that was all they can do for us. We have to wait if we wanted the cutting service. We ended up for nothing after waiting more than one hour. Finally we decided to walked out the store. The people on service desk seemed did not care at all. They just chatting, laughing and watch us walking out the store. Never shop Lowe's again, go Home Depot, much better, at least they would tell you you need wait 30 mins for cutting service because they were busy.

Bought a washer -dryer from a MANAGER. Was told it would be delivered in nine days (TODAY) and someone would call on delivery day with a 20-30 minute window. Rearranged our day like a couple of pretzels back and forth all day —even roping in outside help to cover gaps—waiting for THE CALL. Never happened. Called Lowe’s at the end of the day to find out why no one called. Spoke with store manager, Pia, who looked it up in the computer. Apparently they never had the machine they sold us. Computer revealed the Lowe’s staff identified the problem A WEEK AGO and asked management how to deal with it. CRICKETS!!! So they never reached out; they just waited for us to call in with a problem. NICE....So now we MAY get our machines in ANOTHER 5-7 business days (now 14-16 days later). Got them to give us $50 off the replacement but would prefer to have received our stuff today. Lowe’s implied we should feel lucky. Really?!??

I bought a grill online. I got a confirmation email that it was scheduled for delivery the next day. Several days later they send me an email that the grill is “out of stock” and they have cancelled my order. They sell the same grill in the store. I contacted customer support and they were NO HELP. The phone mysteriously disconnected and I have heard nothing since. I used to go to Lowe’s multiple times a week. So often that my I-phone would tell me how long the trip would take whenever I left my house. I am now moving all of my business to Home Depot. This is really sad customer service!

I went to get advice on floor covering and was totally misinformed, the salesperson was friendly but useless. He told me I would need 9 boxes of the tile I wanted and to order online. I tried- the item number was not only not to be found, but I then called your 800 number and was given a total run around but someone completely incompetent. He put me on hold and after 5 minutes I hung up..I had already waited for the call back. This is AWFUL! I am thinking of going elsewhere because of the extremely POOR service and knowledge of the salesperson.

I thought I would post my review here (as well as all over the internet) about my experience with a door install with Lowe's. I ordered and paid for a door and storm door. The install was hideous as Trevor at the store and not one but 2 (two) installers they call out to look at agreed. The last installer called in measurements for a new door and indeed verified it had to be replaced. Not sure why the first installer's notes were not good enough but the 2 installers agreeing would do the trick, right? Well I called in 2 weeks later (knowing it would take at least 3 wks for the new door to come in) asking for an update.

Order#'s ** for the same item, a Greenworks Blower on clearance but able to be ordered online. Order#** successfully placed after showing in inventory. Lowe's cancelled w/o notice and was discovered while checking up on my order. Located same item at another store which again showed in stock. Order cancelled. Found yet another store with the item "in stock", ordered online and I'm sure you can guess, it was cancelled. As of this writing, all of the stores show "ship to store" albeit at twice the cost. Lowe's needs to have better inventory control. I have absolutely no confidence in their ability to fulfill online orders.

This has been ongoing since October. I purchased $14,000 in vinyl flooring. I chose to give my business to Lowe’s for a large amount of money. 2 things regarding this. 1.) they charged me 200.00 for the contractor to deliver and drop off the material 2-3 days ahead of time to acclimate to the house. I have photo evidence they showed up with material on the date of install and installed it straight from the trailer. I went to Lowe’s in Bakersfield, CA Rosedale Hwy., waited an 1 1/2hours at customer service and finally a flooring person came up. I asked for my money back because I paid 200.00 for them to deliver and acclimate and then did not do that. He wrote my name and number down and said a manager would call means I never got a call.

The day before a scheduled delivery I received a call to confirm delivery time window 12 to 4 pm. The day of delivery they showed up around 10 am. (Out of their time window). I found a note in my door asking me to contact store to re schedule delivery. Had to cancel the buy because they could not confirm their original time window delivery. Terrible experience. Very disappointed.

I purchased and has Lowe’s install two replacement sliding glass door at my house. Lowe’s sent an installer that had never dealt with big doors (8 feet each). The installer did not place the doors properly bringing them inside the house 3 inches on top of my existing floor tile. The result, I went out the door and fell because there is no way to step out of the house without stepping on the door rail and damaging the door. I contacted Lowe’s and they told me I had to call corporate office to get it resolved. This was 6 month ago. The person at corporate, Eddie **, contacted the original installer Tom and asked him if he had installed the doors properly. Tom said yes so Eddie decided that is it. I have been in contact with Lowe’s for the 6 months almost every week. The doors cannot be used. If there is a fire in the house we cannot exit thru the doors without risking falling and hurting ourselves. Lowe’s will not stand behind their installation.

Warning If you have ANY choice do not go to Lowe’s. They use the worst third party vendors for all delivers and will be rude and will not care about you as a customer. I purchased a washer and dryer and even paid the $60 to have it removed. The XPO deliver service called my husband 10 min out although was suppose to give a 30 min call ahead. Passed my husband who was 15 min out and refused to turn around. The XPO dispatcher was insulting to my husband and hung up on him. Lowe’s stood behind XPO and refused to ever deliver our washer and dryer. And we ended up having to pick them up. I will NEVER go to Lowe’s again and hope other will also think twice as they have no respect for their customers needs and services paid for.

I am a first time user of the Lowe's online format and made a small order of some moving boxes and packing supplies for an upcoming move. It appears that somehow in the process I missed the Delivery charge. This was a $159 small order from a Location about 12 miles from my home and they charged me $79 for delivery. WHAT AN ABSOLUTE RIPOFF. CHARGING $79 ON A $159 DOLLAR ORDER.!!! I have called their customer service to see what could be done about this and of course they said NOTHING but would pass along my information to the local store who has FAILED to reach out to me. What a joke and what poor value for a first time online shopper.

Lowe's sells defective products (Husqvarna riding mower and Husqvarna 450 rancher chain saws) then refuses to service or replace them. It doesn't matter if the service center you are referred to states that the product was defectively made it will not be repaired or replaced. To further the issue the sales associates are uneducated in their jobs as they will either sell you a warranty they do not actually offer (chainsaws and other small engine equipment is non serviceable in Grand Junction Co as they have no service center for them.) or in other cases (the Husqvarna riding mower with 37.6 hours of use which had the deck fall off and apart as it wasn't actually even welded) recommend you not to purchase the warranty as it is a waste of money as it is covered by the manufacturer (Husqvarna), then they will tell you it is your fault for not purchasing it after being instructed not to by their employee. Either way avoiding shopping at Lowe's is the best way to save money and save yourself the headaches. GoPro video of employee recommending customer decline extended warranty is available to view on YouTube.com.

I’m not one to complain when someone makes a mistake as I’ve made many myself, but this has truly been the worst experience since becoming a loyal Lowe’s customer. We finally decided to go with a much needed bathroom update and were trying to get it completed by Christmas day. My decision to go with a Dream Line Essence Frameless Bypass shower door was because delivery date was December 23rd. Contractor scheduled install for December 24th. I probably should not have done that but like I said, I’ve made mistakes myself before.

We planned for a while on what we wanted. We got a personal loan to help pay for it. We were changing the layout of the kitchen. My husband studied it, watching videos and researching the web. We agreed to a speckled gray made from a solid surface. I had a picture and used that to show the lady entering it into the computer. It was over $3200 just for the large counter. My husband and I did think it was odd that we got at least 3 phone calls to confirm our order. From 2 different people. They seemed to not know the other person had called.

Horrible management. I'm sick of spending hundreds of dollars with this store and being treated terribly. Today - One register open, 8 people in line. They opened a second register. I waited in the new checkout line for almost 10 minutes then was told she was closing, and I needed to go back to the end of the first line. I've mentioned this problem to the management before and got a 1000 yard stare. They just don't care. From now on it's Home Depot for me.

This product is really garbage. Says High-Hiding but unfortunately we could not hide after painting twice on white painted wall. Says satin but shiny like semi-gloss. I tried to contact customer services at 1-800-785 1276. They asked me to send photos, I sent. Unfortunately did not receive a reply or a response to my calls.

I ordered 2 sets of gas logs on 11/29/2019, using my Lowe's Credit card. 1 set arrived on 12/9. I have never received the 2nd set. I was charged for both sets on my December bill. I have made 6 calls to Lowe's to straighten this out. They state the shipper delivered to wrong address, but they will not ship another set to me, and to top it off, they will not remove the charge from my credit card account. They have told me they were "refunding" the charge, but it hasn't happened. Each time I make the (at least 30 minute) customer service call I have to rehash the entire story and I receive an apology for the poor customer service. However so far no one has been able to accomplish either sending the logs or removing the charge from my bill! AWFUL Customer Service at Lowe's!!! AWFUL! There should be 0 stars but that isn't an option!

So I purchased on Black Friday at Lowe's all my appliance including electric range, refrigerator and dish washer this year on 11/22/2019 at the Hialeah Store #1841. Today is Wednesday, January 8, 2020 and till this day I have not received the refrigerator. I have been without my appliances almost under two months now. I have complained to the store about this situation and they said they can cancel the order and reorder it. Yet that they wouldn't honor the cost of the price. Are you serious? I was promised the delivery by December 21, 2019 and nothing showed up.

Purchased high end dishwasher ($700+) in December 2019. Scheduled drop-off for Jan 6th (so good so far). Got notifications up-to delivery date (again, so good so far). Given window of 11-3 for delivery. Got call from last-mile delivery company at 10:30 saying "will be arriving around 11:30" (great so far right). Left work, unpaid btw, to go home and wait for delivery. 11:25 got call saying, "Your "refrigerator" will be there soon." Uhhh I never purchased a refrigerator. Guy put me on hold then hung up. Never said if he was still coming or not? Waited 1 hour with no call back, no notification, then called the last-mile carrier. After 45 minutes on the phone was told that they couldn't handle my questions and transferred me to Lowe's... Another 45 minutes on the phone and Lowe's told me the following:

We got a vacuum from Lowe's and the staff was very helpful and kind. I have had great success with the vacuum and it has lasted us a long time. I appreciate the staff at Lowe's for recommending the vacuum.

Horrible service - will never order from Lowe's again. The last order was a year ago and it had to be cancelled because they never delivered the appliance and had no idea where it was. That was after six weeks of waiting. The most recent order arrived damaged and the delivery crew damaged my walls. Lowe's told me I had to deal with the delivery company for the damage. Sorry, I didn't hire the delivery company, or have a choice in who delivered the appliance. Complete incompetence and lack of accepting any responsibility - never again.

They lost most of the information on my order, had my contact number wrong, stood me up for delivery 3 times. I finally got someone who cared about their job and customer service. The only redeeming quality of this store is Anna, the night operations supervisor. Thank you Anna, for seeing the order through, giving me your personal cell number to contact you for updates and for making sure it was finally delivered and installed. It shouldn't be so hard to buy a washer and dryer less than 3 miles from the delivery address. I understand that they use a "third party delivery service"... Well.. It is useless! But Anna, the night ops supervisor isn't, and she needs a raise and front end position. Don't hide good customer service people out back in night jobs.

Bought a 3 year extended warranty for a washer and dryer. When I purchased it I had asked the sales man about if they came out yearly and serviced them. I was told at the time of purchasing the warranty it was included. Come to find out, no a simple yearly maintenance check is not included.

We purchased a smoker/barbecue ($500) on December 12 in the Elk Grove store. They assured it would be delivered to our son for a Christmas present by Christmas. It wasn't delivered. I called and they said no one assembled the grill so it couldn't be delivered. No one called us to tell us what happened. I had to call them. They scheduled another delivery date. The morning of that day I got a call from the delivery person who said he was not willing to deliver the grill because it was scratched and its paint was chipped. At least it was assembled. They scheduled another delivery day with assurance that it would be in great shape. I called two days before the delivery date. The grill was not assembled and they didn't know when it would be.

We bought a defective yard decoration on December 24th. Did not realize that we would be SOL if we didn’t take it back by the 26th, and didn’t think much of it being defective because we thought we could just return the not properly working item. Called customer service and was told they were there to serve the stores not the customers. That is not customer service.

I purchased a light for my barn and the delivery date has come and gone yet no light. If I could give them zero stars I would have. Looks like I will be using Home Depot from now on since Lowe’s is unreliable. I have heard nothing on how they are going to fix this so tomorrow I am going to my bank and ending the transaction. ????

Ordered 4 appliances for kitchen. Delivery guys rude and angry. Left dishwasher in box in livingroom. Refrigerator and stove loaded with plastics, tapes and styrofoam. One delivery guy told me products would be damaged in a fit of anger. He wad correct. Stove has huge dent. They did not make sure things worked like Lowe's website promises. On way out they threw heavy water hookups on flat stove top. Do not get appliances delivered by Lowe's.

Stay away from Lowe's! I just finished a 4 month long kitchen cabinet/countertop project and many mistakes were made during the installation process. Installers left a mess in my home, cabinets were not installed professionally. I paid for work to be done and it was not. Lowes refuses to refund my money! I have to live with a sloppy looking new kitchen because the cabinets were not installed properly and Lowes told me it is good enough. Never shop at Lowes!

I bought two appliances during their thanksgiving day sale according to their published terms. I have submitted required forms and receipts twice and both times they have declined my rebates. I have talked to multiple people in both their rebate and customer service departments and no one has been able to explain the problem. All they say is resubmit the request via mail (terms of the original order says you can submit rebate request by internet which I have done twice). They can give me no reassurance that via mail will make any difference.

Fraudulent charges applied to my account for “security fee” as they called it for monitoring timely payments (my account is on auto pay). Good thing there is a Home Depot and Menards nearby... Goodbye Lowe’s!

I have big load Christmas orders 8 days ago while they were in stock. Today they just sent me email none in stock, clearly they destroyed my christmas and I'll have christmas without decoration. Most of workers are treating you like they work for free. Even online store show 7 available. They said sold out instead of find them.

Purchased a Christmas tree online with a delivery date of 12/12/2019. Today is 12/16/19 and I still have not received the tree. When called to cancel. Was told could not since tree was out for delivery. According to FedEx tracking has been out for delivery for 3 days. Asked to speak with a supervisor. Was told she was not in yet--this was at 9:30 am. Asked for supervisor call back. I am still waiting for a call. Do not buy anything from them. Customer service is a joke.

Communication was a mess which caused delays in scheduling the install. After starting the project the installers walked out. Actually drove to Lowe’s to tell them what happened and the manager assured us that they would take care of things, never followed through. Had to cancel the project due to no confidence and are left with the old carpet that was cut up by the installers that walked out. They claim they didn’t do it! Extremely poor service overall. Buyer beware!!!

#1 Security door: The end of September 2019 we go in the store to get a security door put in for our back door. Go Into Lowe's. Pick out the door and their policy is to have someone come measure the door (even tho my husband did the measurements..whatever). Well they charge $40 for that, and tell you to wait for a call to schedule a time to come out, what's annoying is we were told the guy would come in a few days. Nope took about 2 weeks, then After getting measurements, we had to "schedule" to get it installed. That took probably two more weeks of a ** of Reschedules and no shows. Door take about 15 mins to be installed, the guy leaves and the door doesn't even ** correctly because he cut the plastic on the bottom wrong.

Went to store #358 in Summerville SC to purchase a patio bench as a donation to a local church. I wanted the bench assembled so I could deliver it directly to the church but I was told that Lowe’s does not provide employee in-store assemblies anymore because of a policy change. I asked where was this information posted for the customer to see and was told that it wasn’t. Apparently customer are only notified once they purchase a product that it can’t be assembled by a Lowe’s employee. But rather a ticket is entered into the system for a third party contractor to come in an assemble then the customer gets notified to come back and pick up their product. I think this is a major change that affects customers and they shouldn’t be informed at the cash register. The nearest Lowe’s is 30 minutes away and this presents as an inconvenience to someone who wants to take an assembled product home the same day.

We are so angry and disappointed with Lowe's! We had a stove delivered 2 days after purchase. They brought it in and took our old stove. They did not plug it in. We had an electrician come out the next day to install it just to be safe. He got it set up and there was not any electricity coming from the stove. I immediately called customer service and the guy was nice. He said that they would have to have one local store deliver it to another for them to deliver it to us.... What?! That makes no sense... We would have a new one in 2 days. And the store would call us the next day. They never called, so I called at 6 pm and customer service said that it wouldn't be delivered for 7 full days after they took our old stove.... What?!

I have been trying to get my washer repaired for two weeks now and get the same responses from Lowe's whenever I call for an update. We are awaiting authorization. It takes 24 hours even though it's been over a week. Then they open up a "parts inquiry" which I may or may not hear from someone within 5 days. Well guess what? I never heard from anyone. When I called to see what's going on they told me they would open up another "parts inquiry". Totally useless people selling a totally useless plan. They will gladly take your $$$$$ for it. Just don't expect them to step up when you need it. If I could rate it 0 stars I would.

My husband and I purchased appliances around Black Friday and set up a delivery for tomorrow (Saturday). He has been trying for the past few days to get in contact with the department to confirm a time frame for the delivery. He was finally able to speak to someone in appliances today who said that the delivery people were gone for the day.

We purchased a stove at the Lowe's in Easley SC. Delivery was set up for December 6. When we didn't get a call the day before my husband called the 800 number. The woman called the store supposedly. We were told that we are on the manifest for delivery on the 6th. We would get a call from them at 8 am. Well that call never came. This morning my husband called the store and was told that it was moved to the 19th. They had to order it. We were told in the store when we bought it they had them in stock. Anyway no one bothered to call us to let us know. We canceled the order and will not be doing business with Lowe's again. All the reviews I read online about Lowe's turned out to be true. They were all very bad.

I ordered 4 different light bulb items on Nov 24, 2019 online through Lowes.ca website. Out of 4 items, only 1 arrived correctly. One of the items was delivered wrong (not the one that I had actually ordered). Two more were cancelled a few days later because they were out of stock!!! Although there was plenty of them available at the time that I had ordered. I talked to Lowe's customer service line for more than 2 hours in about 3 days and they promised to fix this and push it through other stores, but nothing happened. I even talked to a manager and I received a confirmation email from the customer services department! (Nov 27, 2019).

We ordered a dishwasher online on Black Friday. Our order was accepted and was being processed. On the following Wednesday, we received an emailing stating that they had cancelled our order. We called Lowe's to find out what happened and were told that they had run out of stock and offered to "let us buy" the same dishwater at nearly double the price. They also offered to let us buy a much lesser model at our original price.

I placed an order online for an in store pick up. When I was notified that the order was ready, I called in to confirm that the order was there and ready to go. Which that on its own was a nightmare. Nobody answered the phone over there. I had to call 5 times before anyone answered the phone. When I finally got through to someone, they told me everything was there and waiting. However, when I arrived at the store, nobody could find my order. I stood in the front of the store for 50 minutes while the people were looking. And they clearly weren't looking very hard. Because after 50 minutes of looking, I walked around the corner to where all the other pick up orders were sitting, and it took me about 30 seconds to find mine.

Order confirmed when I purchased a new fridge for delivery on their Black Friday sale. Paid for haul away of old fridge, purchased extended purchase plan. Order confirmation said delivery 12/2/2019, being fulfilled by Gainesville store. Then next day email saying ready for pick up in Buford GA store. After more than 45 minutes on phone with Buford, supposed to have it all worked out, to be delivered on 12/3/2019. Today get another email saying ready for pickup at Suwanee store. Called Buford back. Manager did not seem to know anything, just said, "Your fridge is in Suwanee," and to go pick it up - go figure!

This comment is for Victor ** at the Olympia Store, Kitchen Project Specialist. Victor was welcoming, knowledgeable, and courteous. He approached us as we were trying to make a review of appliances. Victor helped us in layman's terms find the best appliances for what we needed, not what I thought I needed. He understood our needs very quickly and found discounts for us that I wasn't aware of. I would go out of our way to work with Victor again. I generally go to your competitor but thought I would give the store a shot, and you've made me a convert. Victor is a real asset to the store.

Me and my Husband wanted a chain link fence installed for the safety of the little grandkids. We went to Home Depot, the prices were very steep, so we went with Lowes. This process started in June, we needed to pay up front so the product could be ordered, we did. Our scheduled installation was July 17 2019. The installers came without notification, my husband saw them on our security cameras, he went home for lunch and met them, they cut our Patio blocks to install the walkway fence, (I did not approve) the workers comment to my husband was the gate was too long (the fence was too small so they cut into my patio blocks instead of putting the post in the dirt). Also the 2 drive gates were too small for our vehicles to fit through.

Bought a storm door with installation. Was Told that the door would be installed within 10 business days of arrival. The installer kept rescheduling our installation appointment, not even calling to tell us they weren’t going to make it during the scheduled installation appointment, and gave us attitude when we complained. Called Lowe’s to request another installer be assigned because the 10 days had come and gone. They (the installation customer service dept.) said if they did that it would take even longer and that we should give this installation company one more chance and that we could receive compensation for the issues.

Waited 4 hours for delivery today but of course a no show. Called store and let phone ring 50 minutes. Happened yesterday also when tried to confirm my delivery. Finally went over to store. Took 1 hour to find someone who could tell me what happened. No one let me know of the change to my order and scheduled delivery. They could care less about customer service. Lowe's, the unhelpful mega store. Just a big black hole when it comes to customer service.

We remodeled our kitchen and bought new appliances, etc. and need to replace our backsplash. We had a stick adhesive backsplash that looked terrible. We went to Lowes and found just what we needed and it was so reasonable. Our sales clerk was very helpful and informative and we found just what we wanted. We ordered it and then it was installed a couple of weeks later. We had the most competent and awesome installed. His name was Ricardo and he does fabulous work. He was fast efficient and got it done in a day and it looks beautiful. His work was flawless and the job has enhanced our kitchen décor so much. Thanks to Lowes in the Norton Common area on hwy 22 and to Ricardo for a great job. We are happy customers.

I ordered a Craftsman handsaw online and chose to pick up in the store. I was sent an email stating we are preparing your order. That was days ago. Never heard a thing from Lowe’s. I was able to check the status using my order number and to my surprise my order said CANCELLED!!!! Thanks for nothing Lowe’s. Guess your company is so big that your customers don’t matter. Why was my order cancelled or do you even care? Nope!!

I bought a Samsung fridge in 2017 with Lowe's warranty, with my military discount (which they do not give anymore when item is on sale) for over $2400. I have had service 4 times on the icemaker (5th time this week). When I called last week for my 5th service call & the warranty dept told me they were going to do a buyout, gave me a claim number & said I'd get $2200 returned once all settled.

I bought LED Christmas lights from Lowe's last December. Lights were used less than six weeks. Went to reinstall this year and multiple strands were not working. Called the 1800 number and it was a Lowe's store exclusive product. They told me they would need 7 days to reach out to the manufacturer. I explained that Christmas is only 6 weeks away and I needed a faster resolution. They suggested I return to the store. Went to the store and they told me there was nothing they would do regardless of the fact it was their product. Called the 1800 number back again and got hung up on after I asked to speak to a supervisor. So many service failures. It's hard to focus on just one.

Shopping for countertops, we started at Home Depot...because it was the first store we came to. However, I’d had a great experience at our Minnesota Lowe’s store buying countertops so, when I needed them in our Arizona home, I went directly to my local Carefree, AZ store. I worked with Iris to come up with a plan and I selected a Silestone product. I was thrilled with my choice and that it fit into my tight budget. After all, Lowe’s quoted prices included installation (except for cutting a sink opening). Like in my Minnesota experience, this was deciding factor for me.

I placed my order and installation for replacement windows over 5 weeks ago now. Still no call or any kind of notification when the installation would take place. Any sort of time frame would be great.

Delivery was originally scheduled 8-3, then changed during the day to 9:30-1:00, then changed again from 2-6, then I got a call that the driver was running a half hour late. The driver showed up at 7:30 and the condo doesn't allow deliveries after 7:00. The deliver company would not reschedule the next day so I called the store and they said they would get me on the schedule for the next day around 2:00 since I wasn't available until 11:30. That night I got a voicemail from the delivery company and I was on the schedule from 8:30-12:30. I called and they couldn't make the delivery when I was available to accept it and their attitude was "too bad"! I called the store again and their attitude was the same. I'll never buy another thing from them!

EVERY MONTH I buy 10 30 sheets of plywood that needs to be cut. And in the past 6 months their saw is BROKEN!!?? So after the third time being told this I find out from one manager and then store manager these parts are on back order. And let's not forget it takes whomever it is that works on this saw 3-5 weeks just to get to the store and look at it!!!! OMFGOD!!!! And now again this past week of...Nov, 9th 2019 SAME ** all over again. Talked with store manager.... This guy don't give a ratz ** about ANYTHING but himself. So Lowe's BIG MONEY LOwe's would rather keep fixing an outdated saw, a $300 saw, a NEW SAW $300 they will not replace but will keep spending money on their old garbage saw and have people rot and wait for a month and longer rather than replace it. This is a perfect example oh why people hate this store.

We purchased an exclusive color Silestone Quartz called Copper Mist from Lowe's in the end of Aug. They came out. Did template. With many appointments coming late the installers finally showed up on Sept 25th to install. We had to pay extra because of the weight and size of island piece but they still only had 2 people show up. My husband ended up having to help.

Don’t give them your money! I’ve never had such an unprofessional job done in my life. The people they sent out to install my carpet could hardly speak English. They were supposed to fix a damaged area of the floor and level part of my floor before installing any carpet which they refused to do. Then they put down the carpet pad in my living room and were going to just leave! I called Lowe's and the boss told them to finish the job. The installer told me he was in a hurry to get home for the weekend as he didn’t live around here. Mind you, they showed up several hours late to begin with. So after about an hour I left to go to the corner store for a few moments leaving my daughter in charge. I came right back but they took that opportunity to leave without finishing the job!

FINALLY HAD to get new fridge. Went all out. Felt we deserved it. French, 5 door, roomy fell in love! Took Lowe's year special on interest making a monthly payment to pay off in a year to defer interest GREAT! We are seniors felt we should purchase the extended warranty, first time ever! Now dream fridge quit working. Find out no techs are available in our area to honor our extended warranty, so Samsung said we could have a store credit meaning I still owe $1800. Store credit means I will still owe my account balance. I HAVE SINCE FOUND OUT I'M NOT THE FIRST WITH THIS PROBLEM AND THERE ARE CLASS ACTIONS INVOLVED. This doesn't help me but other consumers beware!

I am on the 4th exact repair. It's been almost a month since service tech said he would send out 4th tumbler “because the washer is a piece of junk” but that's not their fault.

Bracket for meat drawer broke less than 2 years after purchase on Frigidaire refrigerator. Had purchased 3 year warranty, but Lowe's wouldn't pay for part ($80), only repair man visit. Said warranty didn't cover shelves or doors. What a crock! Won't purchase from Lowe's again.

We are a home builder in the Ocala, Florida area. We purchase tens of thousands of dollars of products for our home builds. Tried a couple of times to order 4 kitchen appliances through Lowe's East Ocala appliance department when we went to store. Our knowledgeable guy Chris was not working those days. There was another young man working there, but didn't know about appliances and was babysitting that department. So, I decided I will order online on October 26th, 2019. Was told order would arrive November 8th 2019 on two different trucks. Waited till after 5 on November 8th and received ONE APPLIANCE CORD only, NO APPLIANCES, no second truck. Called Lowe's delivery immediately, there was no explanation for non delivery of appliances. Told me I can have Saturday delivery, same thing, no show.

So Lowe's has chosen to no longer provide deliveries, and have hired a 3rd Party delivery service, XPO Logistics, who have proven incapable of doing their job. At first XPO seemed great; delivery within 24 hrs of online ordering, but my community doesn’t allow Sunday deliveries, so I needed to reschedule for Wednesday Oct 30; I received confirmation email and text, but I didn’t receive 4 hr window. So I called on delivery day #1, Oct 30 at 8:30am, and I was told the order was cancelled overnight, with no explanation as to why. It was just cancelled, and I had to reschedule for Thursday Oct 31; fridge was delivered, installed, and damaged. Installers were blasé about it, said it happens all the time, told me to call Lowe's within 30 days and they’ll send new one in 24 hrs, but I was leaving town for a week.

Plastic door handles have to be replaced every few months/ Very frustrating at about 100.00 a pop/never buy another GE product. Filter replacement light stays on, will not reset. Hard to contact Lowe's or warranty co. When needed service takes longer than usual.

I would not recommend ever buying a major purchase from Lowe's. Just went through the most frustrating experience purchasing a dishwasher from them. Customer service is absolutely horrible and downright rude. They tried to add on a bunch of bogus charges when the installers came. On top of that I waited over two and a half weeks for delivery and install when I was told it would take 4-5 days at most. They lie to your face, change their story. They really don't care about getting your business. Really mind boggling. I will go out of my way (we live very close to a Lowe's) to NEVER buy anything from them again.

Good result required persistence, but transaction worked-out well. On-line chat and/or phone contact sufficed to insure correct, on-time delivery. Ordered landscaping rock, picked-up insecticide, weed killer.

Usually has everything I need. Only problem is finding help finding things in such a large store. Employees are helpful when you do find one. Some of the fans they carry {Harbor Breeze?] they do not carry the remote fan control for.

I have always had a preference for Lowe's Home Improvement. Their store is always clean and bright. Their items are easy to find. Their employees are very nice and helpful as well. I have always found pricing to be extremely fair at Lowe's Home Improvement, and have learned, over the years, that they're more than 'construction items' but, also, curtains/drapes, lamps, etc.

I love their customer service! Every time I go in there is a friendly person there to point in in the right direction and when I get to the right there are knowledgeable staff to help me do the job right. Most importantly I admire how they give back to the community. We recently had 2 young adults lose both of their parents. Their house needed some work before it could be put on the market, Lowe’s stepped in and covered the entire cost. This is why I support shopping at Lowe’s.

The online shopping is great. Number of items that can ship is incredible. Pricing is competitive. It is very helpful to determine if a product can be purchased in the store. The website lists the aisle number for their products. This makes shopping in the store very easy.

I have been shopping Lowe's for years. Today I went into the Clermont FL store to pick up a window that was ordered over 2 months. Went up to customer service where Juan was working. He is a VERY rude and nasty person. After my visit this time and the hell they put me through with the appliances that we bought 3 months ago and the delivery company I would have to be in a very hard spot to shop there again. We have spent almost 10000.00 in the last few months at this store. "What a waste".

The staff at Lowe's always seems to be helpful and around when you have a question to ask no matter which location I visit. The prices aren't always the cheapest but the service is what keeps me coming back. The quality of the items they carry at Lowe's is much higher than those "discount hardware stores." Their tool rentals are pretty quick and easy but the selection of tools is what makes Lowe's stand out to me. The one thing that I like most about Lowe's is their layout, it might look similar to their competitors but they do a much better job putting items where it makes sense.

The store is always clean and has a little less of a warehouse feel than Home Depot (I am female). I like their variety. Their layout is logical, and I can usually find what I'm looking for. Their hardware guy helped me match a screw to one I brought in, which was a great help.

What I really like from Lowe’s is their customer service. The people working there are very friendly and helpful. I’ve been to other home improvement stores and it’s been difficult to find someone to help. The only complaint I would have is that there is not as much variety of items as some other home improvement stores.

I have been doing business with Lowe's for at least 15 years and they have never let me down. I can't think of a "Department" I haven't purchased something in with complete satisfaction. I even purchase all of my appliances there, during the last couple of years I have purchased a refrigerator, washer, dryer and last month a microwave oven. I used to conduct classes on total quality management and customer service so I know it when I see it----and---- Lowe's has it - thanks.

Their online form made me enter the customer information twice and finally I got an order number after a lot of small errors on their site. Two days later, I received an email saying the order has been canceled with no other explanation. Not sure how Lowe's think they could compete with the likes of Amazon in the online space with their current check out system, but if you have stock with them you better sell.

Upscale from Home Depot as far as their material, and some of their merchandise. But of course the prices at Lowe’s is also higher than they are at Home Depot and Menards. I wish they had more sells at Lowe’s like they do at Menards and Home Depot.

I try to check their website for availability. It won't allow the store location to be changed! Only reason I used them, is because they are only 2-3 miles away! Home Depot is about 10 miles away and I use them 1st. Not much better, but internet access for inventory!

Can usually find what I am looking for and at a good price. Have never had a problem with their delivery service. I have always found that the people are very friendly and knowledgeable. Would recommend to anyone.

Store is always clean. Finding staff for assistance is usually a challenge. When found, most are helpful and have some idea of what you are talking about. Returns is the biggest headache - not enough help or confusion.

A few years back my refrigerator broke, leaving me in a bind I bought a smaller size one at Lowe's. The seal around the freezer door was old and the freezer wouldn't freeze very well. This thing must have been in a warehouse forever or one somebody traded in. I went to the store multiple times and the person who sold it to me never returned my calls. No help from the manager. The extra warranty cost almost as much as the refrigerator so I didn't buy it. I would never buy an appliance from Lowe's again.

Lowe’s and Home Depot are the big box home improvement stores close by. They are virtually the same. The main difference is in the staff. If I am lucky I will find an associate who is knowledgeable and can truly help me. Otherwise virtually the same.

The end of May, we paid for fencing to be installed around our new in ground pool. The fencing material was delivered the first of July and the installers arrived the first week of September. We were frantic all summer with an open pool and lawn damage from two pallets of material. Many, many phone calls were made and never returned. Very difficult to speak to a person. Usually got an answering machine. We drove an hour to the store where we purchased the fencing and spoke to a manager who told us to contact someone else. The absolute worst customer support we have ever seen. Huge run-around. Will never do business with Lowe's again.

Very helpful customer service and a great selection of products at various prices???? Easy to find things in the store, but if you can’t find them there are knowledgeable customer service representatives that will take you right where what your asking for is at.

I shop the Orchards store in Vancouver Washington. I have yet to meet an employee that did not have a good knowledge of where everything was in the store. Most of the employees seem to have a depth of knowledge that comes from working in a construction or sales trade. I am not sure what kind of training program they have but it obviously is a great one. Always satisfied when I leave the store with usually what I came to buy. Great staff!

Some good clearance items. Good service from Ricky. Nice selection of succulents in the garden center. Convenient and close to home. Friendly staff. Exchanges on warranty items are done super easily.

Lowes remodeled my kitchen. Matched my cupboards almost perfect, No one can tell the difference unless I point it out. They Painted a few rooms for me. They have laid carpet on my patio. Also I just bought shelving that I could put together my self (I am 86 years young). I have always Been pleased with Lowes. They had a softener installed, and they put a new front screen door put in for me. I feel like Lowes is MY STORE.

I purchased custom bathroom cabinets from Lowe's. I gave them measurements of room and they designed the cabinets that fit perfectly. When delivered they were in great condition and perfect color. I installed them myself and had no problems.

No help from Lowe's or Husqvarna. They both referred me to Briggs & Stratton when my 2016 tractor/engine blew up. Took to lawn mower shop for new motor on me and the whole place was filled the Husqvarna Lawn Tractors with blown Briggs and Stratton engines. They know the single piston 18.5hp Intek engine is junk. Needless to say I will not patronize any of the above mentioned companies ever again. Lowe's blew me off, Husqvarna blew me off, and Briggs and Stratton did the same. Don't buy the Husqvarna lawn tractors with Briggs and Stratton engine.

The delivery team didn't want to wait 2 minutes for my water line to clear so they could install my washer and dryer. They refused to remove either unit so I had to remove the dryer. They wouldn't undo the water lines for some reason they explained, then left. And did not give me any tools to unscrew it so I had to fight with it for far too long. Nor did they leave me with a way to get the units out of my house. So now I'm sitting here, 3 hours later with $1100 worth of new appliances and attachments sitting on my porch. No way to bring it in. I paid $40 for them to haul away my units. My old units are still in the house, new ones outside. The most they tell me on the phone is "I can't promise they'll make it back out today." They even hung up on me while I tried to figure out a response! They didn't say, "Hello," "Are you still there?" "Customer not responding, agent disconnect," nothing!

In late 2018 I purchased 3 new battery powered smoke alarms from Lowe's in Woodbridge, VA. After @ 8 months, 2 of the 3 started alarming for no reason. I returned both to Lowe's but was sent away because the will only accept the returns within 90-days of purchase. Unfortunately this info was not made clear to us at the time of purchase. If a product comes with a 10-year warranty, you'd think Lowe's would honor that beyond 90-days, or at least post that info next to the products on their shelves. Nope, this wasn't the case. Normally Lowe's is a great place, but they need to stop selling First Alert smoke alarms; they suck. Try selling Kiddie smoke alarms instead. FWIW, my subsequent attempts to get help directly from First Alert have failed. They responded to my first email but now a month of silence. First Alert: you've lost me as a customer forever.

The associate at my nearby Lowe's took extra time and much needed patience to assist me with my winter fireplace concerns. I have real wood and had been using a fire log to get it going. He showed me a bag of 8"+/- stick that do the trick. They lite up immediately and the logs catch on fast. Saved me lots of dollars.

When I was there last weekend, a lot of the stock seemed low. I was also not informed of a $69 home-delivery charge until I went up to check out. Could I have gotten free shipping if I ordered online? However, the employees are always helpful and knowledgeable.

Easy ordering online and friendly customer service. I have found better prices at Lowe's and they give veteran discount. I have bought many appliances from Lowe's and they delivered my purchases fast and on time and we very careful when bringing in the items. We continue to shop lowe's and I won't go anywhere else till I check their merchandise.

Lowes is a fairly decent home store. They aren't the least expensive by any stretch. Yet they do have good quality products. For the most part I have found Lowes to be pretty much side by side with other retailers when it comes to products. Where specialty items are needed Lowes can usually provide a fix for most DIY projects. The stores do have knowledgeable people working most but not all shifts. I've found the women employees to be just as knowledgeable as the men when it comes to answering a question. I would recommend Lowes as a good home improvement stop to accomplish most tasks.

The best thing I like about Lowe's is that there is always someone on the floor to answer my questions or guide me to the appropriate location. Not always so with Home Depot, which, in my town, is located right across the street.

Employees are almost always available to assist, and are very knowledgeable about items throughout the store, and products needed to complete projects. Their appliance delivery service is fantastic, I'll always use Lowe's to purchase my large appliances..

In building a home we purchased cabinets, countertops, fixtures and more. It took 6 months to complete installation of our cabinets after they were delivered. We purchased one specialty cabinet that we will never receive. Corporate personnel have stopped answering our calls and emails. In my opinion that is stealing our money. It may sound more reasonable in pricing but it is not worth it. Run. Run somewhere else!!!

We ordered a new fridge on-line which was to be delivered for free from the Aurora, CO store. We confirmed the delivery date by phone and were told we would be called the morning of delivery to confirm the time. The day of delivery went by without a call and without a fridge arriving. We called the main number, they called the store and were told we had "bad weather" in our area so the delivery had been cancelled. Roads were clear and passable and the sun was shining that day. Another delivery date was arranged and we again did not receive a call to inform us the fridge would not be arriving this week but next week.

The Lowes I have been are always clean and free from clutter in the isles. Friendly help always around the direct you to where the items are that you need. Fast checkout and somebody is there to help load up your items.

Very customer friendly. Very supportive of customers. Very helpful in helping doing projects. Also they are very veteran friendly.

Last year we had to redo our walk in closet because a “clothes bar” pulled away from the wall and pretty much collapsed due to the weight of all my suits and clothes etc. We shopped around & ended up going with (LOWE'S) because they had the best price. They came to the house and they did a very good job. We are very happy with the the results. We had a few minor issues, but they were resolved very quickly. Would definitely recommend (LOWE'S) for some home projects.

I shop both Lowes and Home Depot. I prefer Lowes because of the way it is laid out, the ease of finding what I am looking for, the quick check out and the fact that they have my status as a veteran linked to MyLowes Card. This means I get a discount every day on every purchase without asking. I really like the fact that at each transaction they say, "thank you for your service." I gave them a four on varsity because I find that they tend to not carry major brands, i.e. Honda power equipment. Also, they garden shop tends to not be as well stocked as the one at Home Depot.

Our Surprise, AZ Lowe's is always there for us! The associates are always friendly and very helpful! No matter what department we are shopping they always seem to have someone who is willing to help and if they don't have an answer for us they will find someone who does!

I went to Home Depot and Lowe's looking for a refrigerator. Although I couldn't get any help at Home Depot, Lowe's in contrast gave great service, very personal, and she gave me a better refrigerator at a good price because she wanted my business. Delivery got messed up so they gave me an additional $80 discount. Overall good experience.

Stupidity without boundaries. This company seriously exhibits stupidity beyond comprehension. I've been waiting 2 months for a refund, that clearly will not come. The number of mistakes this STUPID company has done is mind boggling. They initially charged me double of the receipt that I got. They did not know how to correct it so I cancelled the order. They keep refunding one item at a time. It's been 2 months. Should I not have received the full refund by now?

Do not order anything to be delivered from the Midland Texas Store. They are idiots. They forget about your order and then take weeks to get it scheduled for delivery, only on their terms. They do not answer the phone after 3:50 pm. They do not call and schedule deliveries. They Will not accommodate the customer at all. It is their schedule and can not be adjusted for a customer. You call customer service and they can not do anything about it. They forget to deliver your product and then they cant deliver out of town 25 miles away? These clowns are the worst I have ever dealt with. Be advised: Go pick up your order yourself when it comes to Midland Texas Lowes! Tom

I like Lowes because when I need fixer upper items I can find more than one type of product, & as always the 5% discount is always a favorite. LOWE’S has everything you need decorations, flowers, trees, fencing, tools. Nuts & Bolts just about anything you can think of.

They do a good job on helping you find items in the store and you can always find someone to help you and if you do have a problem when you have a special order they will make it right and do what they can to make you happy even if it's not the fault of you R the store. They do a good job to kept the store clean and in order. The BIG thing that I would like to thank LOWE'S for is the thanks we get (as a Vet) when we go to check out and the 10% we receive off the total bill, THANK YOU.

In the last few months, we have purchased an oven, a freezer, and replaced kitchen fixtures. We have found the sales staff to be very knowledgeable, and friendly. Any time I have been to Lowe's, I have been able to find what I needed, and had any questions answered to my satisfaction.

I prefer the store Lowe's over every other home improvement store. The people are nice, the location is great, and they almost always have what I am looking for. They also let me take my puppy with me to shop, which is awesome!

I enjoy shopping at Lowe's. I especially appreciate that they provide US military veterans with a discount every day on all purchases. They even have reserved parking in front for veterans. Besides competitive pricing, they have a good variety of products for both DIY and contractor needs. Their associates are knowledgeable and available to help, most of the time.

Our local Lowe's has almost everything we've needed. They have friendly, helpful employees. The layout is easy to use... the end displays are good. The seasonal area changes with seasons and holidays and are fun, inspirational products.

I prefer Lowe’s over other home improvement stores. They tend to have a better selection and items more appealing to women. The store’s appearance is even more appealing to women. I also find their prices to be fair.

I like the friendliness of the staff, and the assistance they give in finding the right item for my needs. As a woman, this is very important, so I don't feel taken advantage of. There is an associated named Zack who is always so helpful, and tries to help no matter what department I may be in.

I have been working on my bathroom's project, and Lowe's home improvement has really been of a great help!! They are pretty closed to me, have a great variety and staff is always helpful and friendly!!

When I shop for something there's usually no one around if I have questions and the prices are so much higher than other stores. They don't treat their employees very well of what I've seen. I have to go find someone who is in another dept to call for help.

I get 10% off since I am DoD civilian retiree while Home Depot don't give any. That's what reason why I chose Lowe's after all. Lowe's is very organized place to locate things what we are looking for.

We have had an unfortunate experience with Lowe's in the way our appliances were delivered. The plastic was left on. The checklists weren't followed. The Delivery guys asked me to help them find a new job. We had a flood in our home and the Executive and Risk Management are truly the best at spinning it into your fault when their delivery team didn't install items correctly. It's sad because the Lowe's staff in Colorado are great. But when Lowe's loses customers it's because their home office customer service is so terrible.

The stores are usually cleaned, well stocked and carry a variety of quality items. There are plenty of staff to assist when you need something but never push a product. Check out is efficient. I just find this Home Improvement store on par with its competitors. I don’t prefer one over the other.

Generally prefer Lowe's over Home Depot for service and value. Discount and sale offers are very good. Honoring Veterans is appreciated. Location is acceptable. Employees are friendly and helpful. Management responds appropriately to problems.

I always get the help I need when I am at Lowe's. Whether I am in the electrical, plumbing, outdoor departments, there is always someone who is able to aid me in the selection of the items that I need to perform the task I would have to do at home. Customer service is great!

Large variety of quality products. Love the veterans ten percent discount every day on all items which can be significant for old vets shopping for big ticket items. Just built a house and much of the material and products purchased at Lowe’s. Good customer service ethic.

I only go there when I absolutely positively have to. The closest one to me is the Manchester, NJ store and for the life of me I cannot understand how that store is still open. The employees there less than helpful and the most annoying part is going to customer service for help. They page for assistance, but no one comes and you look around only to see them standing around and talking. Don't bother calling corporate, they just yes you to death.

I love Lowe's because they have a good selection, you can order online if it's not in store. The workers are usually nice and helpful. Perhaps most importantly they make returns easy most of the time. Which is important when you working on projects and get something you don't end up using.

Handle wasn't needed for dryer gas shut off valve. Due to it intentionally was installed that way for safety. Wrench is to be used. So 3 hrs on phone, $175.00 later & 1 month later it will be installed.

The store is got good product but I was there for over 45 minutes and not one person came up to me and ask me if they could help me. I had to look for someone to load a sink in my basket. Very poor customer service.

The people that they contract to do the job is lousy. Had a floor installed, they billed me for the material and labor. Too much material that I didn’t need and boards that wasn’t for the type of floor I had. I was able to return this extra stuff but the extra time for the labor I was out of luck. I complained to the manager of the store and they were to get back to me after they talked to the company but never did.

Lack in variety is a problem with the box stores. Everything China has to offer, nothing else. I went to Lowes for a washing machine outlet for the hoses, they had 4 choices, none close to my needs. Amazon listed dozens, none with the specific specs I need. Shopping can be frustration, online OR at box stores.

Lowe's was struggling and customer service was poor. I am seeing that there is an effort to clean up their act. I was there today and every Lowe's employee said Hello and offered to help. The store was clean and well-stocked.

It’s very clean and organized. I like their displays and they always have the hard to find light bulbs I need. They also have lumber if you’re doing a larger job. I’m not crazy about their credit card, so I don’t use much anymore.

Lowe's has deteriorated. Last time there when asking for assistance, I was sent to 3 different aisles before I found my product. The assistants have no clue where different products are located. When I finally found the product, it was not located anywhere near the correct aisle. Also, they were sold out of another product and were not interested in ordering it. Finally, they did not have many of the products which the computer said could be found at Lowe's. At one time, I was interested in a fence and their fence guy came and measured and left and I never heard from him again.

Lowe’s sends me to corporate and they call A & E service to fix it. Four times they send out a guy that just stands there and makes rude comments to my daughters and my self. He is condescending and arrogant and made us feel incompetent. I put in complaints about him and they sent out another gentleman that ordered parts for the machine and was supposed to return to put them in. I then waited around all day and twice they canceled the repair. Then again they set a date between 8 & 5 pm and it was the same guy (Daryl) that came the first few times. I refused. Told him not to come and asked for the gentleman that ordered the parts as he seemed to know what he was doing. I’m still waiting. He or someone from A&E is supposed to come today. I am ill and cannot wait all the time. I have Dr.’s appts. I HAVE to be at. Please help me with this.

I find it very difficult to find assistance in store 0252 and most other locations that I shop. I typically have five or more associates walk by me before one of them asks if I need assistance. Much of the time it appears they avoid customers to finish a non-customer related task. If they provided better customer service, most customers would buy more products. Home Depot is no better.

We always choose Lowe's over Home Depot. My husband was in the military and Lowe's gives veterans a 10% discount. I have ordered most of my appliances online and shipments have been good, only one incident when my order was two days late.

I really enjoy shopping at Lowe's. The isles are situated for easy shopping and they don't move things around so it's always easy to find every time I visit. I can usually find what I need with an occasional stop sometimes at home Depot just because of preference of a brand. They are also priced competitively.