Lowe's Home Improvement Reviews

Fraudulent charges applied to my account for “security fee” as they called it for monitoring timely payments (my account is on auto pay). Good thing there is a Home Depot and Menards nearby... Goodbye Lowe’s!

I have big load Christmas orders 8 days ago while they were in stock. Today they just sent me email none in stock, clearly they destroyed my christmas and I'll have christmas without decoration. Most of workers are treating you like they work for free. Even online store show 7 available. They said sold out instead of find them.

Purchased a Christmas tree online with a delivery date of 12/12/2019. Today is 12/16/19 and I still have not received the tree. When called to cancel. Was told could not since tree was out for delivery. According to FedEx tracking has been out for delivery for 3 days. Asked to speak with a supervisor. Was told she was not in yet--this was at 9:30 am. Asked for supervisor call back. I am still waiting for a call. Do not buy anything from them. Customer service is a joke.

Communication was a mess which caused delays in scheduling the install. After starting the project the installers walked out. Actually drove to Lowe’s to tell them what happened and the manager assured us that they would take care of things, never followed through. Had to cancel the project due to no confidence and are left with the old carpet that was cut up by the installers that walked out. They claim they didn’t do it! Extremely poor service overall. Buyer beware!!!

#1 Security door: The end of September 2019 we go in the store to get a security door put in for our back door. Go Into Lowe's. Pick out the door and their policy is to have someone come measure the door (even tho my husband did the measurements..whatever). Well they charge $40 for that, and tell you to wait for a call to schedule a time to come out, what's annoying is we were told the guy would come in a few days. Nope took about 2 weeks, then After getting measurements, we had to "schedule" to get it installed. That took probably two more weeks of a ** of Reschedules and no shows. Door take about 15 mins to be installed, the guy leaves and the door doesn't even ** correctly because he cut the plastic on the bottom wrong.

Went to store #358 in Summerville SC to purchase a patio bench as a donation to a local church. I wanted the bench assembled so I could deliver it directly to the church but I was told that Lowe’s does not provide employee in-store assemblies anymore because of a policy change. I asked where was this information posted for the customer to see and was told that it wasn’t. Apparently customer are only notified once they purchase a product that it can’t be assembled by a Lowe’s employee. But rather a ticket is entered into the system for a third party contractor to come in an assemble then the customer gets notified to come back and pick up their product. I think this is a major change that affects customers and they shouldn’t be informed at the cash register. The nearest Lowe’s is 30 minutes away and this presents as an inconvenience to someone who wants to take an assembled product home the same day.

We are so angry and disappointed with Lowe's! We had a stove delivered 2 days after purchase. They brought it in and took our old stove. They did not plug it in. We had an electrician come out the next day to install it just to be safe. He got it set up and there was not any electricity coming from the stove. I immediately called customer service and the guy was nice. He said that they would have to have one local store deliver it to another for them to deliver it to us.... What?! That makes no sense... We would have a new one in 2 days. And the store would call us the next day. They never called, so I called at 6 pm and customer service said that it wouldn't be delivered for 7 full days after they took our old stove.... What?!

I have been trying to get my washer repaired for two weeks now and get the same responses from Lowe's whenever I call for an update. We are awaiting authorization. It takes 24 hours even though it's been over a week. Then they open up a "parts inquiry" which I may or may not hear from someone within 5 days. Well guess what? I never heard from anyone. When I called to see what's going on they told me they would open up another "parts inquiry". Totally useless people selling a totally useless plan. They will gladly take your $$$$$ for it. Just don't expect them to step up when you need it. If I could rate it 0 stars I would.

My husband and I purchased appliances around Black Friday and set up a delivery for tomorrow (Saturday). He has been trying for the past few days to get in contact with the department to confirm a time frame for the delivery. He was finally able to speak to someone in appliances today who said that the delivery people were gone for the day.

We purchased a stove at the Lowe's in Easley SC. Delivery was set up for December 6. When we didn't get a call the day before my husband called the 800 number. The woman called the store supposedly. We were told that we are on the manifest for delivery on the 6th. We would get a call from them at 8 am. Well that call never came. This morning my husband called the store and was told that it was moved to the 19th. They had to order it. We were told in the store when we bought it they had them in stock. Anyway no one bothered to call us to let us know. We canceled the order and will not be doing business with Lowe's again. All the reviews I read online about Lowe's turned out to be true. They were all very bad.

I ordered 4 different light bulb items on Nov 24, 2019 online through Lowes.ca website. Out of 4 items, only 1 arrived correctly. One of the items was delivered wrong (not the one that I had actually ordered). Two more were cancelled a few days later because they were out of stock!!! Although there was plenty of them available at the time that I had ordered. I talked to Lowe's customer service line for more than 2 hours in about 3 days and they promised to fix this and push it through other stores, but nothing happened. I even talked to a manager and I received a confirmation email from the customer services department! (Nov 27, 2019).

We ordered a dishwasher online on Black Friday. Our order was accepted and was being processed. On the following Wednesday, we received an emailing stating that they had cancelled our order. We called Lowe's to find out what happened and were told that they had run out of stock and offered to "let us buy" the same dishwater at nearly double the price. They also offered to let us buy a much lesser model at our original price.

I placed an order online for an in store pick up. When I was notified that the order was ready, I called in to confirm that the order was there and ready to go. Which that on its own was a nightmare. Nobody answered the phone over there. I had to call 5 times before anyone answered the phone. When I finally got through to someone, they told me everything was there and waiting. However, when I arrived at the store, nobody could find my order. I stood in the front of the store for 50 minutes while the people were looking. And they clearly weren't looking very hard. Because after 50 minutes of looking, I walked around the corner to where all the other pick up orders were sitting, and it took me about 30 seconds to find mine.

Order confirmed when I purchased a new fridge for delivery on their Black Friday sale. Paid for haul away of old fridge, purchased extended purchase plan. Order confirmation said delivery 12/2/2019, being fulfilled by Gainesville store. Then next day email saying ready for pick up in Buford GA store. After more than 45 minutes on phone with Buford, supposed to have it all worked out, to be delivered on 12/3/2019. Today get another email saying ready for pickup at Suwanee store. Called Buford back. Manager did not seem to know anything, just said, "Your fridge is in Suwanee," and to go pick it up - go figure!

This comment is for Victor ** at the Olympia Store, Kitchen Project Specialist. Victor was welcoming, knowledgeable, and courteous. He approached us as we were trying to make a review of appliances. Victor helped us in layman's terms find the best appliances for what we needed, not what I thought I needed. He understood our needs very quickly and found discounts for us that I wasn't aware of. I would go out of our way to work with Victor again. I generally go to your competitor but thought I would give the store a shot, and you've made me a convert. Victor is a real asset to the store.

Me and my Husband wanted a chain link fence installed for the safety of the little grandkids. We went to Home Depot, the prices were very steep, so we went with Lowes. This process started in June, we needed to pay up front so the product could be ordered, we did. Our scheduled installation was July 17 2019. The installers came without notification, my husband saw them on our security cameras, he went home for lunch and met them, they cut our Patio blocks to install the walkway fence, (I did not approve) the workers comment to my husband was the gate was too long (the fence was too small so they cut into my patio blocks instead of putting the post in the dirt). Also the 2 drive gates were too small for our vehicles to fit through.

Bought a storm door with installation. Was Told that the door would be installed within 10 business days of arrival. The installer kept rescheduling our installation appointment, not even calling to tell us they weren’t going to make it during the scheduled installation appointment, and gave us attitude when we complained. Called Lowe’s to request another installer be assigned because the 10 days had come and gone. They (the installation customer service dept.) said if they did that it would take even longer and that we should give this installation company one more chance and that we could receive compensation for the issues.

Waited 4 hours for delivery today but of course a no show. Called store and let phone ring 50 minutes. Happened yesterday also when tried to confirm my delivery. Finally went over to store. Took 1 hour to find someone who could tell me what happened. No one let me know of the change to my order and scheduled delivery. They could care less about customer service. Lowe's, the unhelpful mega store. Just a big black hole when it comes to customer service.

We remodeled our kitchen and bought new appliances, etc. and need to replace our backsplash. We had a stick adhesive backsplash that looked terrible. We went to Lowes and found just what we needed and it was so reasonable. Our sales clerk was very helpful and informative and we found just what we wanted. We ordered it and then it was installed a couple of weeks later. We had the most competent and awesome installed. His name was Ricardo and he does fabulous work. He was fast efficient and got it done in a day and it looks beautiful. His work was flawless and the job has enhanced our kitchen décor so much. Thanks to Lowes in the Norton Common area on hwy 22 and to Ricardo for a great job. We are happy customers.

I ordered a Craftsman handsaw online and chose to pick up in the store. I was sent an email stating we are preparing your order. That was days ago. Never heard a thing from Lowe’s. I was able to check the status using my order number and to my surprise my order said CANCELLED!!!! Thanks for nothing Lowe’s. Guess your company is so big that your customers don’t matter. Why was my order cancelled or do you even care? Nope!!

I bought a Samsung fridge in 2017 with Lowe's warranty, with my military discount (which they do not give anymore when item is on sale) for over $2400. I have had service 4 times on the icemaker (5th time this week). When I called last week for my 5th service call & the warranty dept told me they were going to do a buyout, gave me a claim number & said I'd get $2200 returned once all settled.

I bought LED Christmas lights from Lowe's last December. Lights were used less than six weeks. Went to reinstall this year and multiple strands were not working. Called the 1800 number and it was a Lowe's store exclusive product. They told me they would need 7 days to reach out to the manufacturer. I explained that Christmas is only 6 weeks away and I needed a faster resolution. They suggested I return to the store. Went to the store and they told me there was nothing they would do regardless of the fact it was their product. Called the 1800 number back again and got hung up on after I asked to speak to a supervisor. So many service failures. It's hard to focus on just one.

Shopping for countertops, we started at Home Depot...because it was the first store we came to. However, I’d had a great experience at our Minnesota Lowe’s store buying countertops so, when I needed them in our Arizona home, I went directly to my local Carefree, AZ store. I worked with Iris to come up with a plan and I selected a Silestone product. I was thrilled with my choice and that it fit into my tight budget. After all, Lowe’s quoted prices included installation (except for cutting a sink opening). Like in my Minnesota experience, this was deciding factor for me.

I placed my order and installation for replacement windows over 5 weeks ago now. Still no call or any kind of notification when the installation would take place. Any sort of time frame would be great.

Delivery was originally scheduled 8-3, then changed during the day to 9:30-1:00, then changed again from 2-6, then I got a call that the driver was running a half hour late. The driver showed up at 7:30 and the condo doesn't allow deliveries after 7:00. The deliver company would not reschedule the next day so I called the store and they said they would get me on the schedule for the next day around 2:00 since I wasn't available until 11:30. That night I got a voicemail from the delivery company and I was on the schedule from 8:30-12:30. I called and they couldn't make the delivery when I was available to accept it and their attitude was "too bad"! I called the store again and their attitude was the same. I'll never buy another thing from them!

EVERY MONTH I buy 10 30 sheets of plywood that needs to be cut. And in the past 6 months their saw is BROKEN!!?? So after the third time being told this I find out from one manager and then store manager these parts are on back order. And let's not forget it takes whomever it is that works on this saw 3-5 weeks just to get to the store and look at it!!!! OMFGOD!!!! And now again this past week of...Nov, 9th 2019 SAME ** all over again. Talked with store manager.... This guy don't give a ratz ** about ANYTHING but himself. So Lowe's BIG MONEY LOwe's would rather keep fixing an outdated saw, a $300 saw, a NEW SAW $300 they will not replace but will keep spending money on their old garbage saw and have people rot and wait for a month and longer rather than replace it. This is a perfect example oh why people hate this store.

We purchased an exclusive color Silestone Quartz called Copper Mist from Lowe's in the end of Aug. They came out. Did template. With many appointments coming late the installers finally showed up on Sept 25th to install. We had to pay extra because of the weight and size of island piece but they still only had 2 people show up. My husband ended up having to help.

Don’t give them your money! I’ve never had such an unprofessional job done in my life. The people they sent out to install my carpet could hardly speak English. They were supposed to fix a damaged area of the floor and level part of my floor before installing any carpet which they refused to do. Then they put down the carpet pad in my living room and were going to just leave! I called Lowe's and the boss told them to finish the job. The installer told me he was in a hurry to get home for the weekend as he didn’t live around here. Mind you, they showed up several hours late to begin with. So after about an hour I left to go to the corner store for a few moments leaving my daughter in charge. I came right back but they took that opportunity to leave without finishing the job!

FINALLY HAD to get new fridge. Went all out. Felt we deserved it. French, 5 door, roomy fell in love! Took Lowe's year special on interest making a monthly payment to pay off in a year to defer interest GREAT! We are seniors felt we should purchase the extended warranty, first time ever! Now dream fridge quit working. Find out no techs are available in our area to honor our extended warranty, so Samsung said we could have a store credit meaning I still owe $1800. Store credit means I will still owe my account balance. I HAVE SINCE FOUND OUT I'M NOT THE FIRST WITH THIS PROBLEM AND THERE ARE CLASS ACTIONS INVOLVED. This doesn't help me but other consumers beware!

I am on the 4th exact repair. It's been almost a month since service tech said he would send out 4th tumbler “because the washer is a piece of junk” but that's not their fault.

Bracket for meat drawer broke less than 2 years after purchase on Frigidaire refrigerator. Had purchased 3 year warranty, but Lowe's wouldn't pay for part ($80), only repair man visit. Said warranty didn't cover shelves or doors. What a crock! Won't purchase from Lowe's again.

We are a home builder in the Ocala, Florida area. We purchase tens of thousands of dollars of products for our home builds. Tried a couple of times to order 4 kitchen appliances through Lowe's East Ocala appliance department when we went to store. Our knowledgeable guy Chris was not working those days. There was another young man working there, but didn't know about appliances and was babysitting that department. So, I decided I will order online on October 26th, 2019. Was told order would arrive November 8th 2019 on two different trucks. Waited till after 5 on November 8th and received ONE APPLIANCE CORD only, NO APPLIANCES, no second truck. Called Lowe's delivery immediately, there was no explanation for non delivery of appliances. Told me I can have Saturday delivery, same thing, no show.

So Lowe's has chosen to no longer provide deliveries, and have hired a 3rd Party delivery service, XPO Logistics, who have proven incapable of doing their job. At first XPO seemed great; delivery within 24 hrs of online ordering, but my community doesn’t allow Sunday deliveries, so I needed to reschedule for Wednesday Oct 30; I received confirmation email and text, but I didn’t receive 4 hr window. So I called on delivery day #1, Oct 30 at 8:30am, and I was told the order was cancelled overnight, with no explanation as to why. It was just cancelled, and I had to reschedule for Thursday Oct 31; fridge was delivered, installed, and damaged. Installers were blasé about it, said it happens all the time, told me to call Lowe's within 30 days and they’ll send new one in 24 hrs, but I was leaving town for a week.

Plastic door handles have to be replaced every few months/ Very frustrating at about 100.00 a pop/never buy another GE product. Filter replacement light stays on, will not reset. Hard to contact Lowe's or warranty co. When needed service takes longer than usual.

I would not recommend ever buying a major purchase from Lowe's. Just went through the most frustrating experience purchasing a dishwasher from them. Customer service is absolutely horrible and downright rude. They tried to add on a bunch of bogus charges when the installers came. On top of that I waited over two and a half weeks for delivery and install when I was told it would take 4-5 days at most. They lie to your face, change their story. They really don't care about getting your business. Really mind boggling. I will go out of my way (we live very close to a Lowe's) to NEVER buy anything from them again.

Good result required persistence, but transaction worked-out well. On-line chat and/or phone contact sufficed to insure correct, on-time delivery. Ordered landscaping rock, picked-up insecticide, weed killer.

Usually has everything I need. Only problem is finding help finding things in such a large store. Employees are helpful when you do find one. Some of the fans they carry {Harbor Breeze?] they do not carry the remote fan control for.

I love their customer service! Every time I go in there is a friendly person there to point in in the right direction and when I get to the right there are knowledgeable staff to help me do the job right. Most importantly I admire how they give back to the community. We recently had 2 young adults lose both of their parents. Their house needed some work before it could be put on the market, Lowe’s stepped in and covered the entire cost. This is why I support shopping at Lowe’s.

The online shopping is great. Number of items that can ship is incredible. Pricing is competitive. It is very helpful to determine if a product can be purchased in the store. The website lists the aisle number for their products. This makes shopping in the store very easy.

I have always had a preference for Lowe's Home Improvement. Their store is always clean and bright. Their items are easy to find. Their employees are very nice and helpful as well. I have always found pricing to be extremely fair at Lowe's Home Improvement, and have learned, over the years, that they're more than 'construction items' but, also, curtains/drapes, lamps, etc.

I have been shopping Lowe's for years. Today I went into the Clermont FL store to pick up a window that was ordered over 2 months. Went up to customer service where Juan was working. He is a VERY rude and nasty person. After my visit this time and the hell they put me through with the appliances that we bought 3 months ago and the delivery company I would have to be in a very hard spot to shop there again. We have spent almost 10000.00 in the last few months at this store. "What a waste".

The staff at Lowe's always seems to be helpful and around when you have a question to ask no matter which location I visit. The prices aren't always the cheapest but the service is what keeps me coming back. The quality of the items they carry at Lowe's is much higher than those "discount hardware stores." Their tool rentals are pretty quick and easy but the selection of tools is what makes Lowe's stand out to me. The one thing that I like most about Lowe's is their layout, it might look similar to their competitors but they do a much better job putting items where it makes sense.

What I really like from Lowe’s is their customer service. The people working there are very friendly and helpful. I’ve been to other home improvement stores and it’s been difficult to find someone to help. The only complaint I would have is that there is not as much variety of items as some other home improvement stores.

I have been doing business with Lowe's for at least 15 years and they have never let me down. I can't think of a "Department" I haven't purchased something in with complete satisfaction. I even purchase all of my appliances there, during the last couple of years I have purchased a refrigerator, washer, dryer and last month a microwave oven. I used to conduct classes on total quality management and customer service so I know it when I see it----and---- Lowe's has it - thanks.

The store is always clean and has a little less of a warehouse feel than Home Depot (I am female). I like their variety. Their layout is logical, and I can usually find what I'm looking for. Their hardware guy helped me match a screw to one I brought in, which was a great help.

Their online form made me enter the customer information twice and finally I got an order number after a lot of small errors on their site. Two days later, I received an email saying the order has been canceled with no other explanation. Not sure how Lowe's think they could compete with the likes of Amazon in the online space with their current check out system, but if you have stock with them you better sell.

Upscale from Home Depot as far as their material, and some of their merchandise. But of course the prices at Lowe’s is also higher than they are at Home Depot and Menards. I wish they had more sells at Lowe’s like they do at Menards and Home Depot.

Can usually find what I am looking for and at a good price. Have never had a problem with their delivery service. I have always found that the people are very friendly and knowledgeable. Would recommend to anyone.

I try to check their website for availability. It won't allow the store location to be changed! Only reason I used them, is because they are only 2-3 miles away! Home Depot is about 10 miles away and I use them 1st. Not much better, but internet access for inventory!

Store is always clean. Finding staff for assistance is usually a challenge. When found, most are helpful and have some idea of what you are talking about. Returns is the biggest headache - not enough help or confusion.

A few years back my refrigerator broke, leaving me in a bind I bought a smaller size one at Lowe's. The seal around the freezer door was old and the freezer wouldn't freeze very well. This thing must have been in a warehouse forever or one somebody traded in. I went to the store multiple times and the person who sold it to me never returned my calls. No help from the manager. The extra warranty cost almost as much as the refrigerator so I didn't buy it. I would never buy an appliance from Lowe's again.

Lowe’s and Home Depot are the big box home improvement stores close by. They are virtually the same. The main difference is in the staff. If I am lucky I will find an associate who is knowledgeable and can truly help me. Otherwise virtually the same.

The end of May, we paid for fencing to be installed around our new in ground pool. The fencing material was delivered the first of July and the installers arrived the first week of September. We were frantic all summer with an open pool and lawn damage from two pallets of material. Many, many phone calls were made and never returned. Very difficult to speak to a person. Usually got an answering machine. We drove an hour to the store where we purchased the fencing and spoke to a manager who told us to contact someone else. The absolute worst customer support we have ever seen. Huge run-around. Will never do business with Lowe's again.

Very helpful customer service and a great selection of products at various prices???? Easy to find things in the store, but if you can’t find them there are knowledgeable customer service representatives that will take you right where what your asking for is at.

Lowes remodeled my kitchen. Matched my cupboards almost perfect, No one can tell the difference unless I point it out. They Painted a few rooms for me. They have laid carpet on my patio. Also I just bought shelving that I could put together my self (I am 86 years young). I have always Been pleased with Lowes. They had a softener installed, and they put a new front screen door put in for me. I feel like Lowes is MY STORE.

I shop the Orchards store in Vancouver Washington. I have yet to meet an employee that did not have a good knowledge of where everything was in the store. Most of the employees seem to have a depth of knowledge that comes from working in a construction or sales trade. I am not sure what kind of training program they have but it obviously is a great one. Always satisfied when I leave the store with usually what I came to buy. Great staff!

Some good clearance items. Good service from Ricky. Nice selection of succulents in the garden center. Convenient and close to home. Friendly staff. Exchanges on warranty items are done super easily.

I purchased custom bathroom cabinets from Lowe's. I gave them measurements of room and they designed the cabinets that fit perfectly. When delivered they were in great condition and perfect color. I installed them myself and had no problems.

No help from Lowe's or Husqvarna. They both referred me to Briggs & Stratton when my 2016 tractor/engine blew up. Took to lawn mower shop for new motor on me and the whole place was filled the Husqvarna Lawn Tractors with blown Briggs and Stratton engines. They know the single piston 18.5hp Intek engine is junk. Needless to say I will not patronize any of the above mentioned companies ever again. Lowe's blew me off, Husqvarna blew me off, and Briggs and Stratton did the same. Don't buy the Husqvarna lawn tractors with Briggs and Stratton engine.

The delivery team didn't want to wait 2 minutes for my water line to clear so they could install my washer and dryer. They refused to remove either unit so I had to remove the dryer. They wouldn't undo the water lines for some reason they explained, then left. And did not give me any tools to unscrew it so I had to fight with it for far too long. Nor did they leave me with a way to get the units out of my house. So now I'm sitting here, 3 hours later with $1100 worth of new appliances and attachments sitting on my porch. No way to bring it in. I paid $40 for them to haul away my units. My old units are still in the house, new ones outside. The most they tell me on the phone is "I can't promise they'll make it back out today." They even hung up on me while I tried to figure out a response! They didn't say, "Hello," "Are you still there?" "Customer not responding, agent disconnect," nothing!

In late 2018 I purchased 3 new battery powered smoke alarms from Lowe's in Woodbridge, VA. After @ 8 months, 2 of the 3 started alarming for no reason. I returned both to Lowe's but was sent away because the will only accept the returns within 90-days of purchase. Unfortunately this info was not made clear to us at the time of purchase. If a product comes with a 10-year warranty, you'd think Lowe's would honor that beyond 90-days, or at least post that info next to the products on their shelves. Nope, this wasn't the case. Normally Lowe's is a great place, but they need to stop selling First Alert smoke alarms; they suck. Try selling Kiddie smoke alarms instead. FWIW, my subsequent attempts to get help directly from First Alert have failed. They responded to my first email but now a month of silence. First Alert: you've lost me as a customer forever.

The associate at my nearby Lowe's took extra time and much needed patience to assist me with my winter fireplace concerns. I have real wood and had been using a fire log to get it going. He showed me a bag of 8"+/- stick that do the trick. They lite up immediately and the logs catch on fast. Saved me lots of dollars.

When I was there last weekend, a lot of the stock seemed low. I was also not informed of a $69 home-delivery charge until I went up to check out. Could I have gotten free shipping if I ordered online? However, the employees are always helpful and knowledgeable.

Easy ordering online and friendly customer service. I have found better prices at Lowe's and they give veteran discount. I have bought many appliances from Lowe's and they delivered my purchases fast and on time and we very careful when bringing in the items. We continue to shop lowe's and I won't go anywhere else till I check their merchandise.

Lowes is a fairly decent home store. They aren't the least expensive by any stretch. Yet they do have good quality products. For the most part I have found Lowes to be pretty much side by side with other retailers when it comes to products. Where specialty items are needed Lowes can usually provide a fix for most DIY projects. The stores do have knowledgeable people working most but not all shifts. I've found the women employees to be just as knowledgeable as the men when it comes to answering a question. I would recommend Lowes as a good home improvement stop to accomplish most tasks.

The best thing I like about Lowe's is that there is always someone on the floor to answer my questions or guide me to the appropriate location. Not always so with Home Depot, which, in my town, is located right across the street.

Employees are almost always available to assist, and are very knowledgeable about items throughout the store, and products needed to complete projects. Their appliance delivery service is fantastic, I'll always use Lowe's to purchase my large appliances..

In building a home we purchased cabinets, countertops, fixtures and more. It took 6 months to complete installation of our cabinets after they were delivered. We purchased one specialty cabinet that we will never receive. Corporate personnel have stopped answering our calls and emails. In my opinion that is stealing our money. It may sound more reasonable in pricing but it is not worth it. Run. Run somewhere else!!!

We ordered a new fridge on-line which was to be delivered for free from the Aurora, CO store. We confirmed the delivery date by phone and were told we would be called the morning of delivery to confirm the time. The day of delivery went by without a call and without a fridge arriving. We called the main number, they called the store and were told we had "bad weather" in our area so the delivery had been cancelled. Roads were clear and passable and the sun was shining that day. Another delivery date was arranged and we again did not receive a call to inform us the fridge would not be arriving this week but next week.

The Lowes I have been are always clean and free from clutter in the isles. Friendly help always around the direct you to where the items are that you need. Fast checkout and somebody is there to help load up your items.

Very customer friendly. Very supportive of customers. Very helpful in helping doing projects. Also they are very veteran friendly.

Last year we had to redo our walk in closet because a “clothes bar” pulled away from the wall and pretty much collapsed due to the weight of all my suits and clothes etc. We shopped around & ended up going with (LOWE'S) because they had the best price. They came to the house and they did a very good job. We are very happy with the the results. We had a few minor issues, but they were resolved very quickly. Would definitely recommend (LOWE'S) for some home projects.

I shop both Lowes and Home Depot. I prefer Lowes because of the way it is laid out, the ease of finding what I am looking for, the quick check out and the fact that they have my status as a veteran linked to MyLowes Card. This means I get a discount every day on every purchase without asking. I really like the fact that at each transaction they say, "thank you for your service." I gave them a four on varsity because I find that they tend to not carry major brands, i.e. Honda power equipment. Also, they garden shop tends to not be as well stocked as the one at Home Depot.

Our Surprise, AZ Lowe's is always there for us! The associates are always friendly and very helpful! No matter what department we are shopping they always seem to have someone who is willing to help and if they don't have an answer for us they will find someone who does!

I went to Home Depot and Lowe's looking for a refrigerator. Although I couldn't get any help at Home Depot, Lowe's in contrast gave great service, very personal, and she gave me a better refrigerator at a good price because she wanted my business. Delivery got messed up so they gave me an additional $80 discount. Overall good experience.

Stupidity without boundaries. This company seriously exhibits stupidity beyond comprehension. I've been waiting 2 months for a refund, that clearly will not come. The number of mistakes this STUPID company has done is mind boggling. They initially charged me double of the receipt that I got. They did not know how to correct it so I cancelled the order. They keep refunding one item at a time. It's been 2 months. Should I not have received the full refund by now?

Do not order anything to be delivered from the Midland Texas Store. They are idiots. They forget about your order and then take weeks to get it scheduled for delivery, only on their terms. They do not answer the phone after 3:50 pm. They do not call and schedule deliveries. They Will not accommodate the customer at all. It is their schedule and can not be adjusted for a customer. You call customer service and they can not do anything about it. They forget to deliver your product and then they cant deliver out of town 25 miles away? These clowns are the worst I have ever dealt with. Be advised: Go pick up your order yourself when it comes to Midland Texas Lowes! Tom

I like Lowes because when I need fixer upper items I can find more than one type of product, & as always the 5% discount is always a favorite. LOWE’S has everything you need decorations, flowers, trees, fencing, tools. Nuts & Bolts just about anything you can think of.

They do a good job on helping you find items in the store and you can always find someone to help you and if you do have a problem when you have a special order they will make it right and do what they can to make you happy even if it's not the fault of you R the store. They do a good job to kept the store clean and in order. The BIG thing that I would like to thank LOWE'S for is the thanks we get (as a Vet) when we go to check out and the 10% we receive off the total bill, THANK YOU.

In the last few months, we have purchased an oven, a freezer, and replaced kitchen fixtures. We have found the sales staff to be very knowledgeable, and friendly. Any time I have been to Lowe's, I have been able to find what I needed, and had any questions answered to my satisfaction.

I prefer the store Lowe's over every other home improvement store. The people are nice, the location is great, and they almost always have what I am looking for. They also let me take my puppy with me to shop, which is awesome!

I enjoy shopping at Lowe's. I especially appreciate that they provide US military veterans with a discount every day on all purchases. They even have reserved parking in front for veterans. Besides competitive pricing, they have a good variety of products for both DIY and contractor needs. Their associates are knowledgeable and available to help, most of the time.

Our local Lowe's has almost everything we've needed. They have friendly, helpful employees. The layout is easy to use... the end displays are good. The seasonal area changes with seasons and holidays and are fun, inspirational products.

I prefer Lowe’s over other home improvement stores. They tend to have a better selection and items more appealing to women. The store’s appearance is even more appealing to women. I also find their prices to be fair.

I like the friendliness of the staff, and the assistance they give in finding the right item for my needs. As a woman, this is very important, so I don't feel taken advantage of. There is an associated named Zack who is always so helpful, and tries to help no matter what department I may be in.

I have been working on my bathroom's project, and Lowe's home improvement has really been of a great help!! They are pretty closed to me, have a great variety and staff is always helpful and friendly!!

When I shop for something there's usually no one around if I have questions and the prices are so much higher than other stores. They don't treat their employees very well of what I've seen. I have to go find someone who is in another dept to call for help.

I get 10% off since I am DoD civilian retiree while Home Depot don't give any. That's what reason why I chose Lowe's after all. Lowe's is very organized place to locate things what we are looking for.

We have had an unfortunate experience with Lowe's in the way our appliances were delivered. The plastic was left on. The checklists weren't followed. The Delivery guys asked me to help them find a new job. We had a flood in our home and the Executive and Risk Management are truly the best at spinning it into your fault when their delivery team didn't install items correctly. It's sad because the Lowe's staff in Colorado are great. But when Lowe's loses customers it's because their home office customer service is so terrible.

The stores are usually cleaned, well stocked and carry a variety of quality items. There are plenty of staff to assist when you need something but never push a product. Check out is efficient. I just find this Home Improvement store on par with its competitors. I don’t prefer one over the other.

Generally prefer Lowe's over Home Depot for service and value. Discount and sale offers are very good. Honoring Veterans is appreciated. Location is acceptable. Employees are friendly and helpful. Management responds appropriately to problems.

I always get the help I need when I am at Lowe's. Whether I am in the electrical, plumbing, outdoor departments, there is always someone who is able to aid me in the selection of the items that I need to perform the task I would have to do at home. Customer service is great!

Large variety of quality products. Love the veterans ten percent discount every day on all items which can be significant for old vets shopping for big ticket items. Just built a house and much of the material and products purchased at Lowe’s. Good customer service ethic.

I only go there when I absolutely positively have to. The closest one to me is the Manchester, NJ store and for the life of me I cannot understand how that store is still open. The employees there less than helpful and the most annoying part is going to customer service for help. They page for assistance, but no one comes and you look around only to see them standing around and talking. Don't bother calling corporate, they just yes you to death.

I love Lowe's because they have a good selection, you can order online if it's not in store. The workers are usually nice and helpful. Perhaps most importantly they make returns easy most of the time. Which is important when you working on projects and get something you don't end up using.

Handle wasn't needed for dryer gas shut off valve. Due to it intentionally was installed that way for safety. Wrench is to be used. So 3 hrs on phone, $175.00 later & 1 month later it will be installed.

The store is got good product but I was there for over 45 minutes and not one person came up to me and ask me if they could help me. I had to look for someone to load a sink in my basket. Very poor customer service.

Lowe's has deteriorated. Last time there when asking for assistance, I was sent to 3 different aisles before I found my product. The assistants have no clue where different products are located. When I finally found the product, it was not located anywhere near the correct aisle. Also, they were sold out of another product and were not interested in ordering it. Finally, they did not have many of the products which the computer said could be found at Lowe's. At one time, I was interested in a fence and their fence guy came and measured and left and I never heard from him again.

The people that they contract to do the job is lousy. Had a floor installed, they billed me for the material and labor. Too much material that I didn’t need and boards that wasn’t for the type of floor I had. I was able to return this extra stuff but the extra time for the labor I was out of luck. I complained to the manager of the store and they were to get back to me after they talked to the company but never did.

Lack in variety is a problem with the box stores. Everything China has to offer, nothing else. I went to Lowes for a washing machine outlet for the hoses, they had 4 choices, none close to my needs. Amazon listed dozens, none with the specific specs I need. Shopping can be frustration, online OR at box stores.

Lowe's was struggling and customer service was poor. I am seeing that there is an effort to clean up their act. I was there today and every Lowe's employee said Hello and offered to help. The store was clean and well-stocked.

It’s very clean and organized. I like their displays and they always have the hard to find light bulbs I need. They also have lumber if you’re doing a larger job. I’m not crazy about their credit card, so I don’t use much anymore.

Lowe’s sends me to corporate and they call A & E service to fix it. Four times they send out a guy that just stands there and makes rude comments to my daughters and my self. He is condescending and arrogant and made us feel incompetent. I put in complaints about him and they sent out another gentleman that ordered parts for the machine and was supposed to return to put them in. I then waited around all day and twice they canceled the repair. Then again they set a date between 8 & 5 pm and it was the same guy (Daryl) that came the first few times. I refused. Told him not to come and asked for the gentleman that ordered the parts as he seemed to know what he was doing. I’m still waiting. He or someone from A&E is supposed to come today. I am ill and cannot wait all the time. I have Dr.’s appts. I HAVE to be at. Please help me with this.

I find it very difficult to find assistance in store 0252 and most other locations that I shop. I typically have five or more associates walk by me before one of them asks if I need assistance. Much of the time it appears they avoid customers to finish a non-customer related task. If they provided better customer service, most customers would buy more products. Home Depot is no better.

I am describing the store specifically off Maynard and Chapel Hill Rd (54) in Cary, NC. I have shopped at Lowe's for at least 15 years (all over the USA) and this particular store is the most unfriendly one of all. Employees are not very friendly, sometimes talk down to you as if you don't know what you're doing and always act stressed. Maybe they are - I don't know, but it's just not making me want to go back when there's this 'grumpy' atmosphere created by their own hirees. Also, why do we have someone work in the hardware department (specifically door locks) who does not know how to re-key? It just seems odd - never had this problem at any of the other Lowe's.

We always choose Lowe's over Home Depot. My husband was in the military and Lowe's gives veterans a 10% discount. I have ordered most of my appliances online and shipments have been good, only one incident when my order was two days late.

I really enjoy shopping at Lowe's. The isles are situated for easy shopping and they don't move things around so it's always easy to find every time I visit. I can usually find what I need with an occasional stop sometimes at home Depot just because of preference of a brand. They are also priced competitively.

Good values every day, items easy to find and associates are readily available to help with advice for home improvement projects. Returns are easy with no hassle. Personnel in customer service are helpful.

Lowe's stores are mostly have a lot of stock and cashiers. Home Depot wants you to buy in the store. They do not have cashiers to get you out of the store. There is a saying. The stores want you in. But can not get you out.

Lowe's (via 3rd party delivery company XPO) failed to delivery when promised, missing two scheduled delivery dates without notifying us and then showing up with the delivery unannouced. Refrigerator door damaged at delivery (gasket would not seal, french doors rub, and palm sized dent on right door). Has now been over a month now trying to get a replacement. Lowe's agrees a replacement is needed, but requires we deal directly with XPO (a third party shipper hired by Lowe's). Neither Lowe's or XPO will return calls and often hangs up on us or disconnects while transferring the call. This is a very frustrating experience and is still not resolved.

Lowe's is the perfect store for the DIYer. Staff are very helpful, they are welcoming and not at all condescending. And store is laid out in a user-friendly way. Other competitors are contractor centric, Lowe's is geared toward the everyday person.

Staff is very helpful and knowledgeable. Always friendly and usually well staffed. Makes it a painless shopping experience. I have limited knowledge about home improvement and they never make me feel stupid. Always helpful.

They helped a lot with ordering the siding we needed and raised our credit limit. And what material we have left they took back with no problem. The salesmen were all polite and had great experience with the material.

I had a deck project & checked the prices on the hardware for the posts (i.e., nuts, bolts & washers) of the 3 most local DIY stores to find that Lowe's had the very BEST prices on the hardware. So much so that I probably saved about $100 on the hardware alone.

I ordered a freezer for delivery which was free on 10/20/19. Order was to be delivered on 10/26/19. On 10/23/19 the delivery was confirmed for 10/26/19 with a delivery window of 8:00 AM-8:00 PM. Which is ridiculous! On the morning of the delivery an hour prior to the delivery window, I was contacted by Lowe's to say that the delivery would be delayed until 11/3/19. The fulfilling store which is Chillicothe is 1 hr away from me. I re-arranged my entire schedule to be home for the 12 hour delivery window. Only to be told, "Oh we are so sorry but we will deliver it a week and a day later." Ummm....no Lowe's you won't, Cancel my order. I will NEVER EVER spend a dime at Lowe's. Horrific customer service.

I use Lowe's since I have no problems finding product I want, the staff is always available to help, the return policy is customer-friendly, they have quality hand tools and were first to offer everyday discounts to veterans.

I do not shop at Lowe's any more because of the lack of assistance. There is never anyone to help and if you are lucky enough to find someone who will talk to you they talk down to me since I am female. I go to other places where I am shown respect.

Lowe's always has what I need. Their employees seem to be very knowledgeable. The layout of the store is easy to understand and easy to get around in. I have shopped and compared the various stores in my area and always go to Lowe's now.

I’ve had a great experience with Lowe’s over the years, but in the last year or so, the service is less than desirable. I ordered a dishwasher, and they contracted with a non English speaking company to deliver it. They showed up two days after the scheduled day of delivery. I declined it. I haven’t been back in Lowe’s since. I tried to call the manager but could never get a call back. They just don’t care.

I love Lowe's. Aisles are wide and clean. They stock just about everything you need. Staff is knowledgeable about their dept. and items carry. It is a great place to meander thru especially with the greenhouse stock in spring and summer.

We purchased 12 windows and 2 doors from Lowe's and had them do the install. Every single thing that they installed leaks when it rains. We have been trying to get them to come back and fix the problem, but they wait 1-2 weeks to get back to us, then they "can't find the leaks" because we live in Texas and the water dries. They offered us 200 dollars to repair it ourselves (not a chance) and then continued to blow us off. We are still within our warranty and they have yet to do anything after numerous phone calls and attempts to elevate the situation.

Recently, in the Augusta, Maine store Bill went above and beyond to get a much needed generator put together for me. It wasn't his job to assemble, but he knew that with my power out I was feeling a bit hassled, and he even went the extra step to put oil in it for me. When I got the generator home it started right up with no problem at all. Thanks to Bill's help I didn't have to spend an hour struggling to get the wheels and handle on before I was up and running. I have always had excellent friendly and respectful service at this store.

I ordered a lawnmower belt from Lowe's online. It indicated it was a clearance item so I ordered 2 at the cost of 9.25 each on October 21. I was to pick them up at the store around 10/28. I heard nothing, so I called the store and was told the order was canceled because they could not get them. So I googled the part number to buy somewhere else and here they are on the Lowe's website. So I called the 800 number for Lowe's and spoke to a young lady named Faith. Faith proceeded to tell me that since I ordered online, there was nothing she could do but place another online order for me at the new price of $38.98. I said no. She said maybe the store manager could do something for me. She transferred me to The store manager.

Lowe's consistently has what I need for usually a pretty competitive price. Most of the time the employees seem to be happy to help you. Store is usually very clean and organized. I am a regular. I usually buy a lot of plants and the selection is great, and the prices are competitive.

We were going to get a door front door from them they have a very distasteful policy that they will not but the security back on after taking it off because it is not from their company. That’s the reason I canceled my order.

Lowe's has a large selection as does Home Depot. It all depends on the sales! I like the CEO of Home Depot but Lowe's is closer for me and that is where my plumber gets his products. I like to shop there for most everything, especially if Wal-Mart doesn't carry it.

When Lowe's has deals, they are hard to beat. Their everyday prices are usually better than any of the other home improvement stores. If I had the time, I could go to all of the other stores and save money, however, I'm not sure it's worth my time. I have tried on two different occasions to get prices on cabinets, but they always seem to be too busy, so I'm not sure how that sections of Lowe's is.

During my recent visit to Lowe's I was able to find the items that I wanted with ease. The store associate was readily available to answer my questions and help with my item selection. The store was conveniently located and had ample parking. The aisles were clean and clearly labeled. Checkout was swift and convenient.

Good all around DIY store with helpful, knowledgable employees (for the most part.) Employees seem to be happy; a strong component in any store. No dedicated installers can be an issue and no product support other than returning/refunding. We do tend to buy appliances from a local business that also services their product.

I enjoy shopping at LOWE'S because I find that most of the time employees are available and nearby, are actually knowledgeable and even pleasant. A huge contrast in my experience to Home Depot. Also I find the selection in the store is very good and like that they carry a good selection of home decor items. Especially nice selection of attractive light fixtures and lamp shades. Also a good selection of wallpaper in the store. Additionally in summer months often can can very good deals on soil and mulch. Did have a poor experience with delivery of a dishwasher (did not come day they said it would) but LOWE'S made it up to me with a discount off the purchase. Recommend.

Usually looking for special products and they usually carry them plus I love when they put clearance of such great things for the home. Always find someone on the floor to help which in other places it's not. Doing an outside project and found all the solar outdoor lights that I needed at an affordable price.Thanks Lowe's.

We always go to Lowe’s for all our working on our home projects, we look around Lowe’s and we get ideas that we can do at our home. It’s a great store. And the people that work there are always helpful and they give us some ideas on how we can fix something or even recommend someone to come to our house to help with our projects. I love the garden center. They have so many different flowers. I just love the big the outside area is.

I am very happy with Lowe's. They are close to home and the hours and days open are great for when I need something on short notice. They have quite a variety in all areas of home improvement, including appliances, flooring, bath and kitchen hardware. All employees are polite and very helpful and will direct you to the area you need when asked. I love their lawn and garden shop. They have so much to choose from that I am there for at least an hour looking at everything. All the cashiers are very polite and helpful also. This is what a store should be like.

Obtained a 4x8 19/32 BC Pine ULX Ext plywood sheet and asked for it to be ripped into 4 equal strips about 1 ft. x 8 ft., or 11-7/8" inches wide, allowing for the saw blade thickness when cut. What I got was an inept and poorly trained (or don't give a **) store clerk that cut horizontally from the bottom of the sheet up while he pulled and then pushed the panel thru the saw on the supporting rollers. The panel bucked up and down multiple times dipping both up and down thru the sawing process. I'm surprised the saw blade did not explode.

Lowe's has been amazing with my water heater and my furnace. I had a water pipe break outside of my house leaked into the basement and took out both my water heater and the furnace. I went into Lowe's looking at the furnaces, wanted to do a little price checking, found a furnace and water heater that is perfect for my little one bedroom house, just a little one that would fit perfect in the basement or up on my backroom area.

Really the only place I’ll go. The people are very helpful, especially if you are not a “fixing” type person like me. I’ve also ordered toilets and installation, washing machine, water heaters, etc.

I've gotten better deals in years past but find recently deals are not so much of a deal. Some items I've looked at and the found them on line cheaper with free shipping and left the store to buy in on my phone in the parking lot.

Whenever I go to Lowe's, no matter if it's for fixing a fence or paint or just a few nails, there is always someone available to help me find what I'm looking for. If they don't have what I'm looking for or are out of stock, they usually can order it for me.

OK lets start out with you entering the store. Looking for set screw to fit a knob in your door but don't know what size. Greeter listens to your request, calls an associate who escorts you to the wall of many size screws. Looking like you're lost, which you are, he then takes you to the door knob section so you can point out which knob you have. Great, still doesn't tell you what screw, BUT, don't give up, he opens the box and looks at the screws inside and then, after closing the box, takes you to the screw wall again, points to the one you're looking for and with that you shake his hand, pull the screw pack, leave the area, go to cash out and lo and behold, you get to go right thru and no waiting. All this within 15 min. Now this is what I call customer service. Tell me where else you find this. You can't, can you. Oh, by the way, being a veteran, and my card shows same, I got a discount on my purchase also. WHAT A WAY TO GO. Love Lowe's. I'll be back.

Like the washer and dryer but poor installers. We had a washer and dryer installed today however the two men from XPO Logistics that were installing them did a poor job. The main issue is they did not even attempt to level either washer or dryer. I had asked if they were going to level them and their reply was, "No we don't fix your floor." I said I didn't want them to fix my floor just level the washer and dryer. They did not even try to use the leveling rods on the washer and dryer. Leveling is part of the installation as noted in the installation instructions. Running either not leveled can damage a washer and dryer. I had to level and take the packing tape off myself after I took pictures of the way they left it. You can see in the level the bubbles are not level.

I went to Lowe's today to purchase an electric dryer. I had researched and found one online that met my needs. When we finally located a sales associate to assist, we were advised that dryer is a special order item, and would not be available for delivery until Nov. 5th. So I switched gears and inquired about a more expensive dryer in the store, and was informed that they are 2 weeks out on their deliveries. She did offer that we could take it home with us today. I pointed out a 2nd time that we wanted delivery, installation and haul away services. My husband is 80, I am 71 and we were both on walkers. I don't think taking it home with us was an option. Feeling that this might be untrue info about their delivery schedule, I requested and spoke with the store manager. He confirmed what we were told.

I shopped for replacement screen door parts (coiled spring and spring-type hinges). I needed three hinges, but they only had packages of two per package in blister packs, so I would have had to buy two packages (four hinges) to get the three hinges I needed. They did have a package containing three hinges, but that blister pack also included an outdoor knob, an indoor handle and a latching hook, none of which I needed. And that package only came in white or black finish where I needed a brass finish. Nevertheless, I bought the white-finished package rather than buy two packages of two-pack hinges. They work well but we do not like the white finish.

Ordered a fence on 6/18/29. The job was finally completed today, 10/19/19. Lowe's stated it would be a 6-8 week wait, then found out they never ordered the materials. If you buy fencing from them be sure you understand the difference between staggering, racking, and straight styles. Or, you will end up, as I did with large gaps underneath the fence and with no way to correct this except to buy and install additional latticework.

Bought my husband a gas lawn mower with protection plan. After a month the motor blew out, call Lowe's customer service for them to tell me to call Craftsman instead. Call them and ask me to drop it off at a certain location away from the city to only find out they can't fix it after a week sitting there. I call Lowe's again to ask about a replacement or even get my money back and instead they told them they can't do neither to just hold on to it for TWO years in order for me to get my money back. I will NEVER SHOP AT LOWE'S AGAIN, I rather drive the extra mile and shop at HOME DEPOT instead. At least with their protection plan they don't tell me to call different numbers and send me far to get something fix.

Want to purchase paint and waited 20 minutes for someone to help me, never received the help needed even after going to customer service twice, have shopped at Lowe's for several years now and this was the worst experience I've ever had, most of the employees were more concerned with taking inventory then helping customers, this particular store is in Lumberton NJ, will be shopping at home Depot from now on.

The worst customer service EVER. Ordered a shipment online, it was delivered to the wrong location. I called and messaged them and was told that they need to investigate which can take months. All this over a 100$ order of 3 smoke detectors. Instead of sending a new shipment and then investigating which would have been the appropriate thing to do. Worst customer service ever. Can't believe they would make a customer wait MONTHS instead of just reshipping. No other company does this. Will NEVER shop there again. Would have given it a zero stars if that was an option.

Lowes in Mt Pocono purchased flooring for my entire house. First it took 6 weeks to get the product deliverer. I do not live there and they were told they showed up when I was not there unannounced. Installers came to check house and measure for all rooms. After they removed all old flooring they had 2 concerns that were taken care of.

Here is the timeline: Oct 6 – I bought a brand new gas hot water tank. Oct 8 – The hot water tank was start leaking. Oct 9 – I was calling the manufacturer. The manufacturer is A.O. Smith Enterprises Limited (Ontario office). I had explained to the officer about my brand new Whirlpool gas water tank is leaking. They had advise me take the leaking water tank to Lowe’s for refund.

Deck ordered May 2018. Almost finished in June 2018. Needed all end caps to match, warped boards exchanged, ground leveled, support beam for railings installed, new corner post as original were damaged on installation. October 2019 Deck still not finished. Can't get Lowe's project managers to complete project. They change monthly and my project gets left unfinished. It was a large expensive deck and I regret not hiring a local contractor myself. If I could give lower than a one star I would.

This is the worst experience I've ever had with any company. EVER. My initial order for a washer and dryer was placed on 9/1/19. After much frustration, damaged products, missing pieces, 3 cancellations and reorders, damage to my plumbing on install (which I had to pay to have repaired), a defective washer, thousands of dollars, and multiple phone calls that eat up HOURS of my time, I am STILL waiting for my washer and dryer!!! It is now 10/10/19, and my expected delivery date is in the middle of DECEMBER. The service has been absolutely terrible and incredibly frustrating. I would not recommend using lowes.com for any item to be delivered.

Through Lowe’s Installation Services I contracted ACI Northwest Inc in Dalton Gardens Idaho to install air conditioning in my home. At completion of the installation the installer informed me that ACI did not provide him with the permit, but that ACI will provide me with the permit in a day or two so I could call the city of Spokane for the inspection. Waiting patiently for the permit, a week later it still had not arrived. I called ACI on this. They informed me that they would email the permit to me. Three hours later the permit was emailed to me.

Window project woes! My wife and I were finally in a position to start working on remodeling our house. We decided to start with the windows, as our existing one’s were in horrible shape, and since it is the least exciting part of a remodel we’d be motivated to pay it off quick so we could get to the fun stuff. We ordered Pella windows on May 18th from Lowe’s in Traverse City, MI. We had made the first couple payments and still hadn’t received any word on when they would be installed, so my wife called Lowe's. Turns out our windows had been at the store for several weeks, but the company that was supposed to install them quit working for Lowe's, and Lowe's didn’t think to reach out to let customers know that there was going to be a delay.

We went to buy box fans and it is late in the season. Online said the store had the items in stock, but when we arrived the items had been moved and fall items placed on the shelves. The employees were very helpful and went out to the storage and got the items we wanted. It took a few minutes but they did get us what we wanted.

Lowe's molding is very cheap. Not worth the money. The wood grain peels off very easy. Would buy online next time. Maybe it will be better quality. It is not Lowe's fault. It is the junk that is made from Manufacturing China.

I have always had good experiences with my purchases from Lowe's, but it appears only when I purchase an item in store and not online. I purchased a a bathroom vanity from Lowes.com to have it shipped to the store (Boynton Beach, FL East) for pick-up. I ordered it about 2 weeks prior to my project start date. When it arrived, they called and told me it was delivered and they would store it for me until my contractor could pick it up. When my contractor picked it up, they told him that it was damaged. I called the store to get more details and find out when the new vanity would be arriving. Of course, I couldn't get anyone on the phone so I called Lowe's customer service who got in contact with the store. They said they had already placed a new order to replaced the damaged one so it should only be a few days to arrive. According to the store, they realized it was damaged and placed an order, but never let me know.

If you need to buy a large appliance, go anywhere other than Lowe's. They have horrible customer service, and they do nothing to help customers if there is a problem. We ordered a dishwasher to pick up in Vallejo. The order confirmation says Vallejo, but then we got the pick-up notice for Vacaville. That is over an hour of extra driving. When we called Vacaville to see if the item was really there, they refused to even check. We had to call Vallejo, and wait on hold forever to have them see if it was really in Vacaville. I'm not sure why no one in Vacaville could tell us they had it there. No one could explain the problem, and they refused to do anything.

Friendly, expert professionals helped me pick out, ring-up and load my purchases. The store was clean, neat and the selection was extensive. I also appreciate the special parking and discounts that they go out of their way to offer.

Recent inquiries about purchasing kitchen countertops & flooring at Lowe's shows how their customer service quality has declined. Once Lowe's was leading Home Depot in customer service but now their stores are devoid of knowledgeable personnel! What has happened?

We purchased carpeting from the Whitehall Lowe's and had issues with the product shortly after installation. The quality of the product was poor at best and the NUMEROUS attempts we made to resolve it within the store were ignored. Emails and phone calls were ignored or never returned. We even went to the store and had a message left for the flooring manager and never received a response. After 2 years of reaching out, we finally had someone from outside the local store reach out with information for the manufacturer. Sadly, the warranty had just expired and nothing could be done. Not the first time we experienced this practice at Lowe's.

We purchased a new house and replaced all of the carpet with Stainmaster Pet Protect Soulmate from Lowe’s in Ft Wayne IN. I am very pleased with this purchase. Lowe’s had good communication from the measurement to the delivery and installation. The installation is very good. No visible seams. Stairs and steps are done properly. This was a fairly large installation (upstairs, downstairs, stairway) and the installers stayed late to finish in one day. So far I’m very pleased with the quality of the carpet. We did buy the most dense weight and the Pet Protect pad.

We waited two months for our refrigerator to be delivered. Then we waited 5 hours to find out they weren't coming. I had specifically advised Lowe's that we had a long paved rural driveway and that box trucks above about 22 feed could not be used to make the delivery. In fact a 16 foot truck is much better. They assured me it was not an issue. Lowe's had delivered several appliances to us in the past, so I had chosen them despite their higher appliance cost than some competitors. They wouldn't price match to less friendly shippers. The day of the delivery, the driver called to say he would arrive shortly. Great! An early delivery. We had cleared the garage. Emptied the old fridge and pulled it out. Removed our steps so they could ramp into the kitchen.

Ordered a fridge the to be delivered Friday. They never call me day before with confirming the delivery time. So I call work them Friday morning and no one pick up the phone for a 20 minutes at customer service desk. They open at 6 am so I call work and take a day off and try call Lowe's again. Finally someone pick up the phone and told me time they will be in 12 pm to 4 pm. Really if someone call me how they should I would take only 1/2 day off. Also I did not finish talking to customer service when she hang out on me!!! I try call back and once again no one pick up. I did not recommend going to Lowe's for a delivery service of any product until they resolve their change over to their third party vendor! This has been an absolute bull.

We purchased kitchen cabinets, counters and appliances as well as windows. After paying for the products we were repeatedly ignored and diverted about the actual installation of the products. We were also double charged and did not receive the sales prices we were promised. Lowe’s refuses to work with us and we had to file a complaint with the BBB. Do not use Lowe’s for any installation services.

We had wind damage in our siding so after getting the quote from 3 different places which is what our insurance required Lowe’s was the cheapest so that’s who we went with. The contractors they sent didn’t do the best job. Several mistakes. Even cut out guide wire which they came to replace but the so called electrician ran the wires and hit out main box which he landed out in the yard shaking something awful but he is ok. Thank god. But Lowe’s charged us for 6 square too much and after several call to customer service our money has not been refunded. We won’t be doing business with Lowe’s of south point anymore. So disappointed in the services that we have experienced with the Lowe’s company.

Do not buy special order carpet and installation services at the Mustang Lowe's. These clowns are complete unorganized, untrained idiots. It took several visits to complete our order which in itself was very frustrating as every time we went in we were told something completely different from a different untrained circus monkey. None of them are on the same page about any part of the processes involved. When we finally got the carpet ordered and paid for they changed the date, which in turn changed our move in date to the house we were buying. Again, a huge headache and very frustrating. They initially gave us a date of October 10th that the carpet would be in and to allow 48 hours to be contacted by the installer (Midwest Flooring).

Washing Machine Installation Ruined Ceiling/ Floor. I have written a review already, and still cannot get a call back. Do not buy or install from Lowe's. Have your builder buy/install your appliances for peace of mind and service guarantee. They incorrectly installed my washer and water poured everywhere (They admitted fault and a month ago told us they would make this right). They do not return my calls. My wife was pregnant at the time and now we have the baby and repair work going in in our brand new home. I send email after email to the claims department, claims manager and the claims director - 3 employees are on the email, (we purchased from the Dickerson Pike store in Nashville) and they ignore them and refuse to call me back. I just need a call back and a resolution.

My husband bought Ortho home defense from Lowe's, well the sprayer stopped working almost immediately with use both times (I returned once). I tried to exchange today and they wouldn't let me.. Clearly I showed the associate the sprayer is broken, yet they wouldn't help me. Instead I had an on duty manager recommend a fertilizer/pest empty pump to buy. I got home, tried it, and it works horribly, it just squirts puddles on my floor. If only they would have just exchanged it for a different product! Right now, Lowe's is my least favorite place. If you can, find a local supplier to use instead! Better customer service and they understand you better. Lowe's is a huge corporation all about the money and not the consumer!

My husband and I are reasonable people and don’t like to complain, but with that being said we are very dissatisfied with how the Riverton Utah Lowe’s has handled our whole situation. We went in this last Labor Day to order carpet as we knew they had some good deals. We worked with a guy whose name we will not write for privacy and respect of him. He was very nice upfront. He set up a appointment to get us a quote.

On August 21, 2018, I ordered a custom window from Lowe's. As of today, October 01, 2019, I have not received my window. To be fair, The window was ordered but when it came time to install it, the window was noticed to be damaged. They subsequently reordered the window. Now came the bad weather. The window was finally scheduled to be installed on September 07, 2019. When the installer checked the store, the window as not there and they did not know where it was. Customer service was terrible with no follow up, nor a reorder of the window.

Lowe's charged me $250.00 for flooring not done measured by install company. I know it was that much over because I returned the extra material. So how can they over charge that much. They call it block pricing. So is there a limit of how much over they can measure? That's free money for them. Don't wait for me to shop there again.

I purchased a Whirlpool dryer from Lowe’s in Fort Collins. It was delivered by 2 very rude delivery men who didn’t even try and see if it worked, which it didn’t. I called the store and they said I had to call Whirlpool. After multiple calls and over an hour on hold I was told they would send someone out. The door latch was broken and of course they had to order the part. 3 weeks after the initial installation they fixed it. I called Lowe’s about a credit as my renters had to be home for 3 calls and was told, "Sorry. Not our problem. Call Whirlpool." My recommendation is NEVER shop Lowe’s. Home Depot has much better customer service.

I will never purchase a Lowe's appliance again because clearly do not care at all about the delivery businesses they hire out to and the woeful lack of customer service those companies provide. We purchased a new refrigerator at a Lowe's in San Francisco just before Labor Day. Delivery was set up for following Saturday and a careful description of the delivery location was given and recorded in order. DSI Logistics - if anyone ever tells you they use this company, run as fast as you can - shows up late and tells us that they only brought two people and they need 4 for a second floor. They KNEW it was second floor from the Lowe's order and all the home office at DSI had to do was Google to address to double check.

I bought a dishwasher for over $1000 from Lowe's (invoice **). They delivered the wrong dishwasher. Then they delivered the correct one but left it in the street in Manhattan. I paid $700 to Lowes to have it installed. It’s now broken: it doesn’t turn off, it cannot drain, it smokes. My coop wants it out. I called Lowes. They said I don’t have a Lowes dishwasher; their records indicate I had it returned. For hours, they repeat this and tell me they are « fixing their records ». When I ask them to fix my dishwasher they put me on hold and eventually hang up. The Lowes on my block went out of business. I hope the company does too. No consumer deserves this type of ill treatment.

I tried ordering a pressure washer off the internet from their website on 9/23/19. I did not get anywhere with a local search so I called the customer service # 800-445-6937. I talked to Stephen and was told Panama City, FL had one and he would have them ship it to my local store in Port Charlotte, FL and someone will call me back to let me know when we can pick it up. I did not hear back by the following afternoon so I called the above # again. At that time I was told that can't be done and they were sold out but the one that was advertised was Simpson Pro Series 4400-PSI 4 gpm gas washer fr $274.75.

Please be aware that when you purchase an extended warranty for a major appliance, it starts with day 1 of your purchase. The appliance comes with a 1yr manufacture warranty and if you purchase an extended warranty, you are double dipping the 1st yr. In other words don't think you have the manufactures warranty the 1st year and then your extended warranty you purchased will start after that, giving you a total of four years warranty because you will be WRONG. I learned that the hard way with my KitchenAid dishwasher. It is less than 4yrs old and out of warranty. Just want all buyers to beware so you don't get sucked into an extended warranty you may not need.

My husband and I purchased a refrigerator from Lowe’s brand new, not a dent and scratch, and scheduled the earliest date of two weeks from the date of purchase for delivery. We thought, ok we can hold out for two weeks until our new one arrives but, on the day of delivery, we get a call 7 hours after I first talked to Lowe’s in the morning saying that our refrigerator has a dent on the front door! I was told that we can take the damaged one or have to wait another TWO weeks for a new one!! Needless to say I’m very disappointed and upset with Lowe’s having to wait a whole month without a refrigerator. We will NEVER purchase an appliance from Lowe’s again!! This is not the first time receiving a damaged item but at least this time they didn’t try to conceal the damage before installation.

Purchased 1,000lbs 2 items. Instructed Lowe's not to come down the driveway. When driver was on the way, I instructed the driver not to come down the driveway. Ground soaked with rain and should have used forklift that was on the truck for one item and the 2nd item, a riding mower, should have been driven down. Instead driver drove a 30,000# 10-wheeler down my driveway and destroyed it. Cost to repair is $18,000. Lowe's is unresponsive.

Lowe’s promised to install doors by the end of September. Now they are saying November. After frost my doors are unpainted and won’t be protected. They took my 11 thousand dollars so now they can tell me, "We don’t care." Corporate doesn’t care. The executives don’t care. I will never shop at Lowe’s again!

I called to get my new Cabrio washer’s rusted top fixed. It is rusted so bad that it is staining my clothes! I spoke with the customer service department and was told that as long as the washer is functional it’s not covered. So I asked what is the function of the washer. Her reply “to clean the clothes”. My response is then how does that qualify for functioning when it is staining the clothes? They do not care about their customers beyond the sale! Will never ever buy an appliance from them again ever in my lifetime! And will go out of my way to enlighten future victims from being sold product they have no intention of standing behind!

We just received a notice from Lowe's that they will not be responsible for damage caused by one of their contractors. We had a new roof put in November of 2017. In August this year we had new siding repaired and in the process, they found the flashing on the top of the roof was not installed properly leaving a large gap for rain/water to get inside the chimney. This caused the wood in the chimney to rot and we had to have the chimney rebuilt. I find this appalling to say the least that Lowe's using subcontractors who do shoddy work and the Lowe's won’t stand behind their work. Last time we will be using Lowe's for any home improvements. Our salesperson was Mark. The store was the one located on Dallas Highway in Marietta, Ga.

This is a special shoutout to Steve in the Hardware Dept Port Orchard Store. I have to say, I have never been disappointed with the products or the customer service Lowe's has provided over the years. If they ain't got it, they'll get it. Their staff are exceptionally helpful and Steve is an excellent example of the best. I am so thankful that Lowe's is there for me and that they appreciate military personnel and shows with the discount they offer. I am so very pleased with Lowe's and only wish other businesses were as good. Thanks.

Product was good, window installers damaged the new window frame during installation. $20,000.00 total job. Dealing with the store for almost 2 yrs. without correction of the problem. Have to deal with new people every time I go there. Factory has responded to certain problems and corrected immediately. They note each time the installation damage on their paperwork. Last visit to store new person said that they delete their files after a year and have no record of damage and can't do anything about it. This has been going on for almost two years and the store employees could care less. I was a contractor for 40 years so I am very understanding to these type of problems. Lowe's doesn't have a clue how to handle this. I don't like social media to air these problems but that is next.

This was my experience with buying tile from Lowe's. This is a lengthy story but one to read and be forewarned. Over a month ago I found tile on Lowe's website that I fell in love with. The price was too good to be true. No stores near me had this tile in stock. So I decided to call Lowe's customer service. They were extremely nice and found when more of the tile I wanted should arrive to a store near me. Then they confirmed that the price I saw on their website, because I gave them the item number and they were looking at the same tile, they stated that that would be the price and that it was a great deal. I was so excited thinking this was too good to be true, but the customer service person at Lowe's confirmed the price online with me.

I put a request in to have my Hustler mower repaired on August 14 and to date (Sep 11) my mower has not been picked up not had anyone contact me regarding my service! I've called numerous times but I get the same run around story... The company has no available driver and they even tried to blame Hurricane Dorian. But why wasn't my mower picked up on the scheduled date on Aug 28? I would not recommend Lowe's to my worst enemy!

Husband and I decided to go with Lowe’s for a 6 ft vinyl fence in July. Everything sounded great. We got the Lowe’s credit card for a discount and paid the $6000 off immediately so we didn’t get hit with the 27% APR. The sales rep was awesome. He told us they were backed up into mid August because it’s summer and everyone wants a fence. Ok...fine by me. So we thought about it overnight and immediately signed the contract the next day. Figuring now...it would probably be installed late August to early September.

The men were very condescending. The cabinets were put in with the hardware on the outside instead of on the inside where it belonged. I have had to have them come out twice already for the flooring they installed as it was done incorrectly. This was a 30,000.00 dollar job and with the materials and the cost of the contractor I did not get what I wanted in the end and am struggling to get the flooring people to come fix the floor. We bought the best flooring they had and it is suppose to never warp or have any issues and yet my kitchen floor is warping.. I was told by two folks who work for Lowe's that it was installed incorrectly. I truly feel like they took my money and ran.

They are not sending out paper statements. I believe that they are purposely trying to get you to skip a payment so they can bill you for late payment. I’ve tried numerous times to get them to send me a copy of my statement and they always tell me they sent one and because I’m older I honestly think they are trying to trick me. It’s a shame that all they want is your money and don’t care about us as a customers. Not one time has anyone even tried to follow up just to see if I truly got a statement in the mail. Thanks Lowe’s for all your help!

I returned to a store in Mississauga several items I ordered online from Lowe's. I have waited over a week and called Lowe's online and by telephone. They assured me that I would receive a refund for the items and still to date nothing has been refunded. I have had this issue every single time I order online. When you purchased items in store and return the items the refunded goes through within 24/48 hours. But if you order online, you have issues getting your money back. I have complained multiple times to Lowe's. They do not address the issue or provide any explanation as to the reason why their online team fails to process refunds. I am so disappointed with Lowe's.

While in the store in Roseburg, OR received great help picking out a refrigerator from Margaret and then exceptional service from delivery team of Mike and his partner. They were actually a little early and were friendly, efficient and helpful as access to my home is not simple. They took all of the packaging, installed the new refrigerator and took away the old to be recycled. What a great experience, once again, from Lowe's.

Worst place to for home remodeling. Spent over $30000.00 in material for my home. When I got done with the remodeling went to return about $500.00 worth of material which was extra. Lowe’s won’t take it back. I didn't had the receipt. Even it was less than ninety days and guess what Lowe’s was installing my carpet too. Paid almost $15000.00 for the carpet additional to $30000.00. I told the manager at Lowe’s ** and went to Home Depot to get my carpet install. Will never go back.

Ordered window and paid for that and installation 6/4 this year. 7/22 was advised installation on 7/29. It is 9/6 and windows still on front porch. Weekly calls produced excuse after excuse. Will. Ever use Lowe’s again

We bought a house on January 2019 and needed new major appliances. We bought a LG side by side, door in door fridge, Frigidaire Induction Range, a GE Vented Range Hood and Bosch Dishwasher from Lowe's Store 1003 in Tampa Palms, Tampa, Florida. We wanted the appliances delivered and installed before we moved in. The Range hood & DW were installed independently. The range and fridge were installed by Maurice ** (great guy, correct and nice), but it was very difficult to get out the Jenney range with attached microwave on top, so he called his colleagues (Adrian and Melvin, thanks again guys!) who were coming back from St. Pete and it was the end of their work day. They stopped by and it took a half second for the three of them to get that piece out and the new range in. I rate their service with 5 stars. They were great. Thanks again to Maurice, Adrian & Melvin for a great service. I hope Lowe's take note and keep them employed.

Me and my girlfriend of 14 years have bought a house together and we were out shopping for lawn furniture, plants, etc., for our new home. And frankly, we'll NEVER shop at any Lowe's again! Her LATE HUSBAND was a fallen, decorated Desert Storm HERO and when she showed the cashier her Military ID, the cashier told her that she needed to "register," before she could get a discount. So when she went to "register," she was told that she needed his "time of service, his Branch of service, etc., etc., etc.” She simply fought back a few tears, bowed her head, quietly uttered, “No thank-you,” and walked away….

My refrigerator stopped working suddenly and I had to buy a new refrigerator. I was searching online and found one at Lowe's with a great promotion price. So I bought it online on Tuesday and it said that the refrigerator will be delivered on Friday. As I live in a co-op, which only allows delivery during a specific time frame, I had to call them to confirm that they have to deliver the refrigerator in the time frame that my apartment allows (FYI, the email from Lowe's says they will deliver it between 7 am to 9 pm). I called Lowe's on Wednesday, explained everything, and the operator said he wrote it down. I called them again on Thursday, hoping to know if they have set up the delivery time by any chance. When I called them, they didn't remember anything about what I requested earlier. So I had to ask them again that the delivery has to be between 9 am and 3 pm.

We had the worst experience with our most recent order. Below is the step by step which we feel is severely misleading. 1.) We clicked the below landing page where it says Free Installation “Select Dishwashers” which took us to a number of options of dishwashers to select. See icon image below. Screen Shot 2019-08-26 at 6.47.26 PM.png

Wtf???? Twice now you have ordered doors for my house and twice now the wrong door came in! You people ** suck, I have wasted two days off of work! Now I have to wait for the other door to come in again and take off another day of work. I want to be compensated for your error.

The pickup system in this store is completely disorganized and it is in chaos. I went there this afternoon to pick up an order, I waited at the pickup desk for more than 10 minutes. No one, I meant completely no one pay any attention to me, I had to ask the customer services clerk next to pickup counter for assistance. I was told later to wait in line for customer services desk. That is completely not acceptable. Besides, the supervisor MS ** is very rude and I can tell her resentment against the extra pickup work. DO NOT EVEN TRY TO ORDER ONLINE FOR THIS STORE ANYMORE. YOU WILL BE REGRETTED.

What a joke. I went to Lowe’s to pick up some products for my new house but didn’t know where to find everything and not sure what to get so I asked but no one seemed to know anything. The employees are a joke. They don’t know anything about their job.

Fool me once, shame on you... Fool me twice shame on ME... I purchased a hot water heater and installation from Lowe's on 8-15-2019 and had to cancel a week later because I could not get a return call from the installation dept. I stopped at the store and attempted to get a refund and they told me it was already submitted. What a waste of time. This is a long story but in short DO NOT USE LOWE'S installation services. What a mess. Shame on me for giving them a second chance.