Lowe's Home Improvement Reviews

After the measurements were completed, I asked how long before someone would contact me to confirm the contract estimate and schedule the install. I was told someone would call me within two to three days. By Friday (5 days latter) I had not been contacted. I called install services who switched me back to the store. They informed me they had “just got” the template measurement and that there would be an additional charge. I paid the additional charges and was told that someone would be in touch with me Monday to schedule the install.

On midday Monday, I had not been contacted so I called Lowe’s customer service. They informed me that it would take two to two and one half weeks to fabricate the countertops and then someone would be in touch to schedule the install. I told the customer service person that that this was not what I had been told and that I wanted to file a formal complaint. I also pointed out that I had received an email from Lowe’s stating that a Pro Service Consultant would be following my project to make sure everything went smoothly.

After arguing with that person she switched me to Pro Services. After about twenty minutes on the phone with Pro Services, and having been told it could take up to three more weeks the Pro Services person told me he would call and get a confirmation on the install time and call me back; he never called me back. Since I wanted to file a formal complaint, I called the corporate office in NC. After holding on the phone for one hour and twenty minutes, the whole time being assured by a recording that they would be with me “momentarily”, I hung up the phone.

I was out cold for the night but got up and sent him packing. Turns out he was calling the ancient landline and NOT my newfangled cell phone. In several discussions with Customer No-Service the next day it was noted that they use a THIRD PARTY delivery and setup service. There's the problem - no accountability! Presuming that we ever actually get the darn thing and don't have to put the credit card charges in dispute (luckily I married a former attorney), this will be our last trip to Lowe's.

Getting frustrated with having numerous conversations with the contractors to fix bad work, I next got with installation manager, and had her come on site and talk about it. She came on site, and agreed that things were not up to par. She was going to meet with the installers on site the following Monday to deal with the issues. She did, and they addressed some of the issues, but it still looked horrible. Baluster rails that were cut to odd lengths, the ends were supposed to be cut to 45 degrees…some were close, others were nowhere near. As well as some of them had a side pitch cut to them. It was obvious that instead of setting up a jig on a miter saw to make consistent cuts, everything was just being hand cut with a circular saw or something like that. Plus they tried to fix some of these bad angles by cutting them in place, which resulted in cuts on the 2x4 they were attached to.

Add to that, multiple balusters were loose, and you could easily pull them off by hand. I got back on the phone with the general contractor, and explained. Also explained how horrible even the quality of the chosen wood was. It was literally explained to me that this is the standard at Lowe's. I told her that if I knew any of this I would have never given them my business.

I had also previously pointed out to her on site that I felt there was structural corners cut as well. I showed things to her, and she even took pictures and notes of it. It was later explained to me that the structural aspect was up to par. I highly beg to differ. I found where a post that is supposed to be attached to the cement footer, is just resting on it. Plus the deck isn't even putting any weight on it. You can grab the post and move it around with your hands. The support beams that rest in the hurricane clips, things aren't even nailed together tight. How is that structural? There are also places where the hurricane clips don't line up with the post and a nail is shot through and completely misses the post.

Beyond that from aesthetics, they didn't even bother using the spacers that came in the massive box of deck screws to put down the deck boards. Some of them have 1/8" gap, while others we measured out like 7/8" gap. Not to mention that they didn't even use 1/4 of the big bucket of deck screws. So why didn't they buy smaller quantity? Or add to that the fact that the plans called for doubled up 2X12’s across the front. They aren’t doubled up. Yet it was in the bill. I could continue to go on and on. There are crooked cuts, stairs that don’t sit level, stairs that are crooked. We had just got our house painted before this, and instead of working around the gutter, they ripped it off the wall, and bent it out of the way.

When I brought it to their attention, they were proud to tell me that they had mismeasured and I was lucky as my deck was a foot bigger. But what about my gutter? If they had followed plans, they would have gone next to it. Or if they would have used common sense, they would have questioned it. But instead they tell me, “That’s not us.” So now I have to figure out how to redo my gutter, as well as fix the new exposed paint on a two story house, and the icing on that cake, they chipped the trim at the bottom with a nail gun when they were attaching the ugly straps for the stairs. Yet when I brought it up to them, the response was along the lines of not their problem. The deck is approximately 20X30, and I have close to 50 pictures and videos of issues that are just horribly executed. I’m at the point where I’d rather have them rip the entire thing out and start over with the other contractor who specialized in decks.

Very shortly after, a hold was put on the entire amount that would be charged for my refrig in the checking account of my credit union. This is in spite of the fact that no charges have been incurred since April--and everyone I have talked with thus far has been fine with my needing to postpone in response to their policy, which is to take the money out of the buyer's account 2 days before the item is delivered. My delivery date was canceled yesterday by myself, but it had been reset for Sept 15 on Aug 1. That day I spent 4 hours on the phone with several employees, some rude and with no demonstrated concern for my problem. Their answers were moreover inconsistent.

Two employees, for example, assured me that that there would be no hold and that it would be corrected. Others told me that there would be with much circular talk. I believe that Lowe's wanted me to cancel my order, perhaps because it has been going on for so long. However my reasons were good ones. I regret that there is no better way to address the gross disrespect Lowe's demonstrates for its customers, and have complained about store management problems in the last 6 months to Lowe's customer service dept. to no good apparent end. For this reason although I will not be shopping at Lowe's anymore, I have reached out to Consumer Affairs.

Once the card arrived, I called the extended warranty folks back to set up the purchase, installation (and installation reimbursement) of the new cooktop (as instructed by the initial warranty rep.) I was told by the phone rep (after being on hold for about an hour) that it would be easier to go to the store in person, purchase the cooktop and set up installation through the store (I now know it was easier for him, not me.) So, I drive out to the store and speak with a Lowe's employee (who happened to be the manager of the appliance department). I had already picked out a different cooktop (because why would I buy the same cooktop that quit after only 1 year of use?) and made sure the measurements of the new cooktop, (based on the pdf file from the company) fit in the countertop.

I was told by this manager that I would have to pay $35 dollars to have it measured "by a professional" before they would install it. I told him that I would not pay it -- it was Lowe's responsibility. His response was "well you have money left on the card because the new cooktop is cheaper -- just use the gift card for that". It took several explanations from me to make him understand that the gift card was for the purchase price of the cooktop only, not the installation or measurement (which I had already paid for during the remodel). He called someone and spent about 20 minutes talking to someone at the warranty department. He then told me everything was taken care of -- I should receive a phone call from the outside installation company.

Before leaving, I verified verbally that all I had to do was wait for a phone call from the installation company, set up the measurement appt, purchase the cooktop with the gift card and it would be installed. He said "Yes sir". After about 2 weeks, no phone call. I called the Lowe's Store back and was greeted by a very short tempered female. She stated she couldn't find me in the computer by my name or phone #. She then stated I must be calling the wrong store. She then stated she was the only person that works in appliances I couldn't have spoken with anyone other than her.

After I described her boss to her, she put him on the phone without an apology for basically calling me a liar to my face. The manager then proceeded to lie to me telling me that he told me I had to pay the $35 dollars before someone would come measure an opening. I asked to speak with his manager -- he tried to stonewall me but eventually gave me the Store Managers name, who he said was not present at the store and had no work cell phone number.

So at this point, I am done with the speaking with the store employees and call corporate to complain. If you ever tried to put in a complaint with a large corporation, you probably know you have to tell your story to several different people. I spoke with 3 different representatives, repeating my story for each one. The first rep was polite but unable to answer any of my questions/complaints. The second rep, a supervisor, was rude and short and cut me off at every sentence. She also called me a liar to my face (that makes 3 employees in the span of 30 minutes who said my description of events were wrong), saying the attempted repairs could not have happened the way I described and that nobody at Lowe's would tell me that the installation was covered. So now, not only is the measurement not covered, but the neither is the installation.

She continually cut me off mid-sentence and I finally had to tell her to let me speak to her manager. The last manager was polite.. He told me that the installation WAS covered (but I would still have to pay the company THEN apply for reimbursement) but he did not have the authority to override the $35 "measurement fee" (which did not need to be done because according to both of the manufacturers installation guides and my own measurements -- the new cooktop would fit -- it had a wider variance on the cutout dimensions than the old cooktop. I am not sure what "expertise" is needed beyond that).

My wife and I purchased all of our appliances and much more for our home remodel and exclusively shop there for all of our home improvement needs. We drive by the other Big box Home Improvement store (the orange one) to go to Lowe's. I finally asked the representative if losing customers who had spent over $30,000 in their stores (20k on just appliances) over the past two years was worth it over $35 dollars. He said there was nothing he could do. I then requested that they cancel the gift card and send me a check for the amount on the gift card, which he obliged. He could not even tell me how long it will take to get the check to me but I'm assuming another 3 weeks, meanwhile we have been without a cooktop for about 3 months now.

Lowe's could make this process much smoother for the customer (who is already disappointed about the product failing) but instead makes the situation worse with poorly trained, unethical, defensive employees who are too busy or uninterested in making a loyal customer (now former) happy, even to the point of calling them a liar. (And to top it off, the Lowe's warranty has a $50 guarantee if your product is not fixed within a specified time. At no point in time during this whole ordeal did any of the employees mention this. I guess you have to ask for a "guaranteed" benefit).

Because someone made mistake, my order had never shipped until I had to make many phone calls! But Cali Bamboo still think it’s completely okay to just still do Economy shipping instead of Priority shipping. I had sent 2 emails to Lowe’s customer service many days ago and didn’t hear back from them at all... Got more automatic email say my items will deliver on 8/1st. Waited all day on 8/1st, got a call from Lowe’s at FIVE PM, said he’s having problem with his truck and will call the next day about the delivery...

This whole unprofessional experience has caused a great degree of inconvenience or distress to me. I had to postpone and reschedule many things. Both Lowe’s and Cali Bamboo did not care or offer an express delivery to make up the time that their mistake costed me. Worst customer service ever! I will never do biz with them again.

On July 31st I searched for the same tractor and found the Tallahassee Cap Cir NW Lowe's had 2 50" Craftsman tractors in stock. Settling for this item I placed an order online and shortly received notice the tractor was being prepared for delivery would be delivered on August 1 between 7am and 9pm. At 3:10pm on July 1 I received an email advising the item was "out of stock" and the order cancelled. I called customer service and was told my only option was to "pick another item."

The parking lot was very dirty and carts strewn everywhere. I couldn't find a flat bed trolley so asked an associate. He was so nonchalant and rude, he just told me to go look around for one. Anyway, I picked up mower but noticed it didn't reflect the sale price on the aisle. I took it to the check out thinking that they would adjust the price there. It came up as regular price. I told her about the sale price and my story and even showed her the photo I took earlier. She doesn't seem to be interested at all and kept on saying the price that rang up is the final price and she can't do anything.

I went to customer service and asked for the store manager. Mike, the store manager came out and just like the associates I came across in the store doesn't seem to be interested in taking care of the situation. He simply said he cannot honor the price from the other lowe's store. I mean come on.... I am not even asking to price match a different retailer, but their own Lowe's price. I was so disappointed with this episode and their worst customer service. I would never visit this store again.

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NO EXTRA EFFORT or CARE by this Lowe's location. Spouse and I were up until 215am getting additional coolers, ice, and dry ice and trying to save food. Spouse is VERY UPSET as I almost freaking out at the lack of SUPPORT from Lowe's. ALSO, they hauled away my working ref (WHIRLPOOL replaced as 20yrs old). Compressor oil/ black substance all over driveway. Called Lowe's CORPORATE (1800-445-6937) at 615am 7/27/19 (after calling work for absence/no pay $$). CORP person Jasmine WAS caring and offered to help by involving corporate and local Lowe's store and gave me a case #; stating expect response within 24 hrs. MUCH better. This will cost me a few $$$ thousand dollars before over as WE (customer) have to go out and rent a refer for 2-3 weeks until we can select a proper refer to replace.

In SUMMARY: I am aware appliance/cars.... can fail upon startup. This is a fact of manufacturing. I’m SICK/UPSET/ANGRY how lowly/poor LOWE'S OCEANSIDE treated me. NO understanding of the different ramifications between a failed TV, Washer and a Refrigerator/Freezer that people need to LIVE by, not just want. I expected a repair person, or loaner ref that night or following day. Some sense of “URGENCY”, BUT NO; This is Lowe's “Quality Care” SOLUTION! A company is measured not by how satisfied you are at purchase, rather, HOW you respond at failure/crisis. Lowe's should measure lifetime customer value ($$ over years) and Customer retention% if they CARED to know and/or improve. Joseph- unhappy (understated) CONSUMER. PS. Still have to get my driveway “power washed”- Great!!

I was told that the materials would arrive the next morning. Ok, the next morning comes and goes, no materials. That morning I call, to again let them know. I was told that they could arrive up until 5pm. Ok, at 4:30 pm I call again. This time I was told they will arrive Monday morning, and the truck goes out at 6AM. Ok, Monday morning comes and goes and now the contractor does not show because the materials were not delivered. They arrived Monday afternoon. Now I have called at least 20 times getting nowhere each time. I reached out to the contractor multiple times with no answer. I am now told the next day that it can be rescheduled for 1-2 more weeks, which is absolutely ridiculous. I now have the material blocking our entire driveway.

Lowe's has been unreliable from the beginning. I have reached out way too many times to warn them of their incompetence, and now I am paying for their mistakes. The customer service is awful. I am appalled to be treated this way after paying thousands of dollars for a vinyl fence installation. I would not recommend going through Lowe's. Please save yourself the stress.

My warranty was # **. Item # **. Transaction # **. MFGR. return #, **. My ph. **. Incidentally, The unit was installed and found defective on a holiday weekend and the warranty service was not available. The replacement tank should be in stock as it was when I bought it. Reinstalling the new tank will cost me hundreds of dollars because they will not repair it. And yes it was installed as per code and MFGRs installation recommendations, that is to say the defect was from the factory as agreed by the factory tech on phone. AO Smith is the country’s largest water heater MFGR. Why is this such a delay, and a problem?

Skip forward to now the end of July 2019 and it looks like half the granules on my roof are gone. This Owens Corning product looks like it won't even hold up the 10 or 15 yrs this product is supposed to be guaranteed. I had to file a warranty claim with Owens Corning for missing granules, have an outside agency strip two of the shingles off my roof for testing and replace the two shingles yesterday. That was how I found out that installation of my Owens Corning roof probably wasn't even done well or correctly (because there appears to be warped looking shingles around the edge of my fascia). Now I have to deal with the headache of seeing if anyone will fix this mess of a roof. I definitely won't recommend Lowe's roofing or Owens Corning products to anyone. Just steer clear of both.

On Monday, I checked my email, no cancellation; I called Lowe's and was assisted by another rep. She placed me on hold and then came back and said my furniture was shipped on the 5th of July and was delayed due to an earthquake. I told her the earthquake was in California, not North Carolina. She absolutely lied to me and would not cancel the order. I spoke to a manager who also refused to cancel the order, knowing they were going to leave the package at my home.

I called American Express and reversed the charge; however, Lowe's dropped 2 large crates on my doorstep yesterday. Knowing I would have to arrange shipment back and lose a day of work to send the crates back to Lowe's. They are the worst! They could not keep their delivery schedule and forced the patio furniture down my throat. Leaving it on my doorstep while I was at work, after I asked them not to deliver it anymore. My son's birthday has already passed and I purchased the furniture at Home Depot a week earlier. I will NEVER spend another penny at Lowe's and hope they go the way of Sears, out of business.

We were making good progress side to side now but needed to clear the cabinet above. Again, I used the Trim Puller. I placed the flat face of the Trim puller on top of the fridge with the beveled edge against the cabinet. I gently tapped and the slight wedging action was all we needed and the fridge slid into place. The Lowe’s guys were very happy they didn’t have to return it and we got the fridge we wanted. Great tool!

It took 2 to 3 weeks to take old siding off. Most of the time they would only be here for about 3 to 4 hours and would only be one person working which my neighbors said many times he would be on his phone. I would come home to find numerous cigarette butts all over my yard with several having a lot of ash left on them in the flower beds up next to house that have pine straw for mulch. There would be food left in my flower pots on the porch and drink containers in the yard.

They wrote measurements on my porch railings which not have to be painted. They broke two of my shutters and one window which I had to find myself because no one said anything about. The aluminum placed on the eaves of the house is a terrible job. The way they fixed the window is a patch job which when I go to sell my house down the road I will have to pay to have it fixed and will probably have to have the eaves redone. The workers also went to bathroom in a bucket and left it covered with a towel in the pool pump house.

The contractor/owner of company, Palmetto Construction and Reconstruction would never meet with me and told me that I did not know construction and he did (I have this in an text message). I feel that since I am a woman that he did not want to discuss things with me. I contacted Lowe's project manager and left two messages but never heard back. I have contacted Lowe's customer service and talked to a very pleasant lady who took everything down and assured me that someone would contact me.

It has been over 3 weeks and have heard nothing. The workers also used my 24 foot extension ladder which was fine but they took it with them and they have never returned to me even though I said something to the contractor. I am very disappointed in the whole experience and expected a better job for the money it cost to do and since the contractor is associated with Lowe's. While I will continue shopping at this Lowe's but will not use the contracting service and will not recommend this service to any of my friends nor would I recommend anyone using Palmetto Construction and Reconstruction.

Initially all the contractors who had looked at the bathroom said all the tile needed to come out and be replaced due to the grout failure and that there was the wrong “glue” used in the shower. I was concerned about water damage also. While discussing this at a later date we found out that there was no waterproofing under the bench in the shower. So when the contractor who was supposed to cut the grout out and apply new grout, fit the job incorrectly (the contractors didn’t know how to take the grout out, so they removed only some of the grout and laid new grout over the old grout. The new grout was a different color and the same brand and type and it too never set. Which let me to contact the grout manufacturer to find out what was going on with it. They advised the correct grout to use in our extreme temperatures), I was finally able to talk Lowe's into doing the job correctly.

Initially the removal of the tile and walls went well. The contractors found water damage and corrected it. I had been told to not “micromanage” the crew and let them do their job and in the end I would love the bathroom. I was told this was the only way to get the bathroom fixed. They also promised me 1 week. It took over a month to get a working bathroom. This crew never cleaned up behind themselves and dumped garbage in my yard. They also violated OSHA regulations and polluted my yard with toxic waste. I’m still trying to clean some of the cement and other unknown binders up out of my yard. They changed the size of the bench in the shower. They poured a cement floor, which I was told would help prevent water damage in the future. However, they didn’t change the drainage pipe and floor grate, and they didn’t grade the floor properly so that it would drain from every corner of the shower and be safe to stand in.

The slope is very steep closest to the drain, which is about where I stand. I have slipped a few times already. At first this was incredibly dangerous because they had 2–4” of cement over the drain cover and my foot would slide right into the open portion. It hurt and was extremely hazardous if it was soapy or my daughter was fighting over taking a shower. Someone could have hit their head. I made many complaints about this and the response was to screw an additional drain cover over the top of the hole, making it a little more flush. Now the two drain covers trap hair and soap and the top cover is starting to rust due to incorrect nails. The area is still extremely slippery. Too much grout was applied over the textured tiles and never wiped off, so now the texture does not help in providing stable footing to a steep surface.

Additionally the contractor did not reapply the same tile style used before, leaving cut edges on corners where there had been bullnose, when I asked for changes I was told they didn’t do things that way. They then didn’t repeat the same tile pattern at the window and the soap insert. When I finally made the complaint I was bullied into accepting half bullnose tiles and thick grout lines. It looks terrible. They also didn’t replace the third tiles I had paid for and ignored my request to use more of the floor tiles instead. The bathroom door was never fixed properly and is in worse shape now. The bathroom sink now has no hot water. I’m missing fixture parts. The toilet leaks after convincing the contractor after months to sit it flush on the floor. The contractor lost parts to the 1,000.00 glass shower door and then hung it too low because they didn’t want to read the instructions. Now it has rusty parts and other parts are on backwards.

He chipped part of the glass door and the sliding part is hung incorrectly and cannot be fixed unless the whole thing is rehung. Now I have had the door fall off its rod once, and when I told Lowe's they were not concerned that I could have fallen on my daughter. I was prepared for the door to come off, and was ready to shove it back, but the runner on the floor could shatter the door any time this happens. I have tried to work with Lowe's for the last 2 years to get the bathroom that I paid for. At this point I clearly do not have that. I don’t even half of what I paid for. Lowe's is not even concerned about the fact that I am a single parent with 2 children and I am disabled. I was trying to take a bathroom that was rotting and make it safe for me and my kids. I have narcolepsy and I’ve had some seizures this last summer. It has been extremely important that the shower is a safe place.

I have discussed this at length with Lowe's and asked if they would be proud of a situation like this. I never get a response. I attempted to resolve this with the BBB, but they don’t see anything wrong with the situation and will not discuss how they review anything. I have sent before, during and after pictures of my bathroom. I asked for a 50% refund so I could fix the shower. Their reply was 30% or nothing and the issue disappears. But they can’t even remember if it’s a fence issue or a bathroom issue. They also will not allow you to talk with the “VP” making you the offer. Everything is “proprietary”. I chose Lowe's because I loved shopping there and they are in my town, they had a great guarantee for workmanship if the work failed. Well, it failed and it didn’t get fixed in accordance to the original standards and now I’m being given the boot financially. This is unfair business practices. They broke their contract.

They didn’t even offer Arbitration. Lowe's was not the one who has been inconvenienced by their lack of ethics, nor have they been burdened monetarily. But my family paid cash to have the bathroom remodeled, 100% upfront, which is unheard of. Typically you pay a contractor 50% and then when the job is FINISHED SATISFACTORILY then and only then do you pay the remaining 50%. Had Lowe's been any other contractor, they wouldn’t have received the other 50%. I would have gone fishing a year ago for another contractor to fix the bathroom and not had to deal with the shenanigans that Lowe's has put me through.

Today is July 14th. Still no window nor installer. I have called them probably 4 to 5 times in last 3 months, each time having to give the entire run-down of the events and what I've been told so far. They NEVER follow up, and have shown a complete lack of competence throughout this entire ordeal. The left hand doesn't know what the right hand is doing. This is my first bad experience with Lowe's, but it has been and still is the worst experience I've had with ANY company across the board. PLEASE FIX YOUR PROBLEMS LOWE'S.

4 days later their installer went to pick it up at the store and told them it couldn’t be installed because it was damaged. Could someone not figure it out while it sat in front of them for nearly 3 weeks? So, I bought all these appliances on a Lowe's credit card. I had to make the first payment before the first appliance was delivered and 7 weeks later I still don’t have my dishwasher! Go to Home Depot. They have never treated me like this!!

I was told by one employee that corporate told him that if a plant will grow in Arizona it will grow in New Mexico so that's why they send the same things. What???? I am guessing that person at corporate is being paid a very decent salary to make some really stupid, lazy, environmentally unfriendly decisions. I want to make sure it is understood I am talking about the large containers of zone inappropriate perennials --- not small plants you might be willing to treat as an annual even though they would be perennials in warmer zones.

Managers are clueless unless we go to the store to complain. You would think a reputable company will be more reliable, but no. To this day, we still don’t have an answer. We wanted a refund but I guess the contract binds us to stick with this non-existent service which is still indefinitely on hold at this time. Please, hire more deserving people LOWE’s.

Lowe’s says there’s nothing they can do, so essentially....”we got your money, sucker”! They claim the window manufacturer requires acrylic on the trim. On MY old trim??? That’s absurd! Maybe if they had put up new trim, but it was pre-existing!!! Passing the buck! I’m DONE with Lowe’s! Will never shop there again and I know they’re so big they will never notice. That’s what they count on when they refuse to make right something that they made so horribly wrong. And I’ll take every opportunity to steer prospective customers away from them! Shame on them!!

Now, let go back to March of this year. We purchased a stove and refrigerator. 2700.00 worth of appliances. Just last week, the top ice maker stopped working properly and the bottom freezer door was not working properly either. So I called the Tupelo Mississippi store, where we purchased them, and they transferred me to the warranty department. The warranty department set up a service call with a local company. The day the technician was supposed to be here, guess what happened? Yep, he cancelled due to "being overbooked". He rescheduled for yesterday. This guy calls me 5 mins after he was supposed to be here and says he's running late but will be here in 45 minutes.

2 Hours later, he showed up. He tells me after looking at it for 15 minutes or so, that the ice maker was fine it was our water pressure. That it wasn't getting enough water to produce ice. WTH! It was making just fine for 2 months and now it don't work at all and it our water pressure all of a sudden. And he attempted to fix the drawer and now it will not automatically close and the light in the freezer is now not working!

I cannot believe all this mess and happening simultaneously. Every time I call about anything they tell me to call someone else or transfer me to someone that can "help". REALLY LOWE'S? The most unprofessional thing I've ever had to deal with. Totally fed up with all of it. If I could just return all of it, I would but of course it's past the 3 month return policy. Go figure. I just want my ice box fixed or replaced. How hard is that? Home improvement place my butt! They do not stand behind their products or their own contracted workers. I'm so done with LOWE'S????

We called each day (up to 4x) except for the 4th of July seeking contact with the installation contractor to know of arrangements to perform needed services. Each time we call Lowe’s they could never get contractor to answer or respond to email or messages. Another primary reason for making the purchase was that we were off work for the week and could make better arrangements for contractor to do required installation, we held up on any possible trips or outings in order to be available if needed.

After four (4) attempts to communicate with their ONLY contractor and 6 days later we reluctantly felt it best to seek a refund. The refund was returned without any negative experience and an apology was given from Lowe’s associate. This was appreciated but as a customer I was VERY DISAPPOINTED in losing out on this purchase and the opportunity we lost in of possibly other activities which we could have enjoyed while on vacation. This experience will reflect on any large appliance purchases consideration for us in the future. Regards Michael from Reidville

What I have noticed with this Lowe's in particular, is they stock a lot of junk and will not stand behind it. When Lowe's opened this store, their merchandise was good, now after being in business for several years now, the tool quality has gone downhill. I use power tools every day and all the Kobalt tools we have, have turned out to be junk... Now Lowe's has gotten Craftsman line of tools now. These are not the same quality Craftsman tools that we have been accustomed to seeing from Sears. We purchased a Craftsman skill saw and with making less than 24 cuts, the saw began cutting out of square. After inspecting the saw we found a few problems and eventually had to stop using the saw and switch to another non-Craftsman saw.

Also off the subject of tools, do yourself a favor when shopping Lowe's for lumber. They buy some of their wood from other local or nearby lumber yards and resale them. I found this out after pricing some deck boards and screws. I was quoted a price of over $600 for my material. Upon finding out they buy lumber from another store, I called that store and priced the exact same material for about $150.00 less than Lowe's. This Lowe's is turning into a Walmart. A lot of items they stock is pathetic at best. My advise is to shop elsewhere for your items if at all possible. Lowe's is a JOKE!

I simply asked for a product replacement and since it was not in stock for it to be ordered in. Long story short she slapped the cash in my hand again walking the fine line of an “assault” charge. I have never dealt with a despicable employee of her nature in all the years I had been a customer at Lowe's in New Center Point, nor will I be returning there until April is terminated. If those are the values that Lowe's looks for in potential hired labor then they are not worth doing business with unless you enjoy being insulted and argued with employees like April.

I have to say, I have been getting increasingly irritated with Lowe’s. Saturday morning they have one cashier. There were 12 people in line, no supervisor around. This was my first and last pick up order (oh, they couldn’t find the order for the guy next to me either) and I am moving on over to the Home Depot to spend my money.

I just called the Lowe's customer care line and the man who answered was helpful, and logged an official complaint with reference number, however, again I am told a manager will call me within one business day to resolve the issues. I explained that I am spending an inordinate amount of time on this trying to get someone to do something and that I am unhappy with a door which may not hold back an intruder due to the large deadbolt hole and lack of substantial wood to hold the bolt. I still do not know if anyone from Lowe's is going to actually do something about this. I do know that I would not purchase another door from them and once my 18 month financing is paid for on the doors, I will cancel and close the credit card and shop at Menards.

I called Lowe's and asked that the damaged tub be picked up and we be fully refunded. They said since it was a "special order", which I ordered it online so I guess that means it's a special order, I might have to take it back to a store myself but they were going to put in a request to have it picked up. I'm 7 months pregnant and do not have a truck, which is why I had it delivered to my home. If they're going to deliver damaged items, then the customer should not have to haul a large item to the store for refund. This entire order has been a complete fiasco and has been a complete waste of time and energy. I can no longer buy from Lowe's.

Original Review: The past two times I ordered online through Lowe's the delivery process has been an absolute fiasco. I ordered a washing machine months ago, The delivery company said it would be delivered between a certain time. The delivery company called well before our scheduled time, and since I wasn't expecting it, I wasn't around my phone as I was in a work meeting. The delivery company said they waited 15-20 minutes which also was not true because my husband had come home at lunch and arrived about 2 minutes after they called, and they were not there. They wouldn't come back to deliver the washing machine, I had to reschedule, which the next available delivery wasn't for days.

More recently I ordered a bathtub to have delivered to my house. When I ordered, it said it would be delivered by July 1st. When the tub was shipped, I received a confirmation email saying my item would be delivered soon. I called Lowe's on July 1st to confirm it would be delivered. The customer service rep contacted the vendor and they said it would get delivered that day. 7:30 pm rolls around, and the delivery still hadn't come. I called Lowe's again but the vendor was on the East Coast and was closed. So I called Lowe's for a third time the following morning. I was then told that I was supposed to have called the vendor to set-up delivery. However, NONE of my confirmation emails communicated I was supposed to set-up delivery. Then I was told they tried calling and emailing me but the phone number was an invalid number.

I checked my confirmation and the number listed was correct. Come to find out, the vendor had a completely wrong area code?? I also did not receive any emails, I checked through my inbox and junk mail. So now I have to wait another day for the delivery which delays renovations. If you order a larger item online and don't need it by a particular date, then order through them. But if you're expecting to receive it when promised, don't be disappointed when the delivery process turns into a huge hassle and you have to waste time calling Lowe's multiple times to find your order.

The first time when we ordered the blinds they couldn't even find our order in the system after being a week late for delivery and told us they were sorry and didn't know what to do. We should've asked for a refund and left right there but we were idiots and came back a few months later to try a floor purchase/installer. Just pay more to have anyone else do your floors. One of the worse companies I've ever worked with. I don't swear or cuss but if I did I'd have a book of 4 letter words for Lowe's.

Lo and behold the installers complete all but an 8 1/2 foot section and just left.... no communication. I call on the 26th of June and Lowe’s says they ran out of material. They will complete it when the material arrives. Why start if you don’t have everything you need? So I’m sitting here with an eyesore gap in my fence for the unforeseen future. This is foul! Everyone’s answer is they are human and they make mistakes. This is not how good business goes. I trusted Lowe’s and and rant and rave about them and this is what I get.

The problem was that she asked for help at least three times and no one came. Finally, another person showed up only to tell us the terminal was being used for someone to make a job application. I gave up and left. Shame on you Lowe’s. One person working her heart out. You should know how to handle a large difficult return and not inconvenience your other customers. Especially at lunchtime. I don’t usually take the time to complain but I’m making an exception this time. Also, the Home Depot up the street is just as close and we’re going to try them for a few months.

Now fast-forward 6 months into the future and note the following: 1. Windows that were either installed incorrectly or are missing pieces. 2. Screens that are ripped and/or bent. 3. A front door which -after much ado- was returned but never properly refunded. 4. A lifetime guarantee which clearly nobody takes seriously and exists in promise only. 5. A company which -even after trying to resolve issues with much patience and follow-up on the client’s side – doesn’t care.

Unfortunately we live in a world where a company who has been lacking basic communication skills can survive, where a customer’s complaints and attempts at securing what the signed contract called for– a promise to the client- can not only be not kept but the customer also penalized for attempting to resolve the issue. I am left paying for a job half-done with no avenue for recourse. How is that OK?

- sent unqualified workers 1-2 days per week throughout most of last summer.

I received word today that Lowe's only intends to refund $15,000 of the original $45,000 price for this deck. Our initial down payment of $15,000 covered the original cost of the materials, meaning Lowe's expects us to pay for shoddy work and a deck that took, I repeat, ONE YEAR to complete. They also do not intend to pay for the damage to my front lawn which occurred when the contractor left materials on it for weeks, causing the grass to die. The deck still has minor problems, but the second contractor who was hired to fix the original contractor's mistakes was showing up so infrequently that we finally decided to sign off on the deck instead of waiting another 4-5 months for those small issues to be resolved. This has been a stressful and deeply disappointing experience for us. It's clear that Lowe's doesn't care about their customers.

Two more weeks went by and I got a call from 1-800-Lowe’s to schedule my fence install. I scheduled my fence install for Friday, May 24th at 8:00am. The installers arrived on time and were great to work with. The contractor was Broken J fencing. The installers began working on my new fence and I was amazed at how fast they got my old fence down and the new fence was going up. Several hours into the project the lead installer told me that there was a problem with the gate, that they had ordered the wrong one and that they would have to order the correct one. I was very disappointed considering how long I had already waited for my fence install. They finished what they could and “laid” the wrong gate up against my fence to cover up the gaping 8 foot hole. They stated that it would be two weeks before the new gate would arrive.

After two and a half weeks I still hadn’t heard from anyone at Lowe’s so I decided to call them to check the status. I spoke to one of the managers, Keith at the Monroe location and he took down my information and said that he would get back with me regarding my incomplete project. I never heard back from him, but I did get a text from the original fencing advisor stating that my gate was on order and it would be another week.

I am EXTREMELY DISSATISFIED with the amount of time that this has taken and the lack of concern and communication that I have received during this entire process from Lowe’s. So disappointed that I started this process back in March and it is now June 12th and I'M STILL WAITING!!!! I have been very patient throughout this process but enough is enough! And I won’t even go into the very expensive solar caps that I wanted. Didn’t get those right either. Last time Lowe’s, wanted to support a NC based business but will be shopping at Home Depot for all of my future home improvement needs!

Fast forward to the day the install was completed. The installer was there and then all of the sudden I look out my window and he was gone. I immediately noticed the gate to the fence was installed uneven and called the project manager right away to notify that I was not happy with the way the installer installed the gate and that I was not pleased that the installer did not communicate the gate would look that way and give me another option. I immediately requested that the gate be fixed or moved. The fact that the installer left without requesting a walk around from me to make sure that I was satisfied, tells me that he knew I would not be pleased. Now, we receive the first snow of the season and I knew the installer would not be back to fix the gate anytime soon.

I call the Lowe's project mgr again in early spring (end of April 2019). I am now being advised that I will have to pay to fix something that I was not given the option to agree or disagree to (absolutely unacceptable). The project manager who is very empathetic but obviously cannot resolve my issue on his own, advises he is working with management on an acceptable resolution. I feel as if I am being given the run around since I have been calling every 2 weeks since April and still do not have a solid plan of how this will be resolved. I have other projects that I need to have done in the yard, but are dependent on where the gate will be relocated to.

The second issue is still ongoing. I purchased a dishwasher (with the hoses they require for paid installation). It was installed on May 28th. When my wife went to use the dishwasher (May 31st), it leaked all over the floor. She called the Mooresville Lowe's, who told her nothing could be done until Monday. The employee said she would be put this on an "urgent list." In the meantime, we had to turn the hot water off in our kitchen. Monday and Tuesday came and went...no calls. Wednesday my wife called Lowe's, who directed her to the installation center. They said they never received a work notice from Lowe's. My daughter went to Lowe's with my wife Thursday to speak with a manager. She said there were no notes in the system of any issues (our complaints were never documented). Since that encounter, we have been back and forth between the installation center and Lowe's, accomplishing nothing.

My daughter finally called the corporate headquarters on June 7th. They assured her they would send a complaint to "a district or bigger manager." Additionally, my daughter would get a call within 24 hours, which never happened. So here we sit, a new dishwasher that we cannot use nor can we use our hot water in the kitchen. This has been ongoing since May 27th. I would not recommended this particular Lowe's store to any of my friends or family members. When management can't even get this straightened out, after several phone calls, what is a customer to do?

Now the fence installation I've already paid for has been pushed back to the middle of May. The middle of May rolls around and once again no fence. I call Lowe's again and they can't find my order because they can't find my phone number, again. I ask to speak with the store manager and am told the store doesn't have a manager. I ask for the number to the District Office and am told there is no District Office. Apparently it is the "Regional" Office and the person either has never even heard of synonyms or just flat lied to me. I tracked down the number for the District Office and spoke with someone in customer service. She was very helpful and connected me with the Store Manager who said he would look into the matter and call me back that day. He didn't. However, I did find out that the fence installation was scheduled for the first week of June. Wee I was pretty freaking upset at this point.

When I arrived home I found all of the materials sitting in my yard. I thought that perhaps they were going to install the fence. Nope. They delivered the materials figuring (I guess) that I would be stupid enough to be satisfied with this gesture. Right. I wanted materials for 600 feet of fence sitting on my grass for several weeks. So I call Lowe's again. They can't find my order because my number doesn't turn up in their system. Seriously. At this point I don't even want the fence anymore, but my wife talks me down off the ledge and I do get them to come get the materials and to give me a firm date for installation.

Here is how I feel about the ordeal: Regional/District Office - very helpful; Monroeville Store Manager - either incompetent or completely insincere, Monroeville Lowe's project coordinator - I have no opinion because she NEVER answers the phone and NEVER RETURNS PHONE CALLS. Monroeville store personnel - most seemed to want to help. At least one person just straight up lied to me. I believe someone needs to explain how to "fix" customer information. I suspect they wrote my number on their screen with a sharpie and thought that changed it in their system. Estimator - NEVER returns calls. Delivery person - wonderful; couldn't ask for a nicer guy. Fence installers - awesome; professional; courteous.

My fence is installed and there are leftover materials. Lowe's wants me to "give back the materials" without any credit against the money it now seems like I paid them several months ago. Lowe's called to ask how the installation went. I called back the number I was given and they couldn't find my account because my number didn't come up. I kid you not. After my blood pressure dropped out of the danger zone, I asked for the project coordinator's number at the Monroeville store. I called her. She didn't answer the phone. I was asked if I cared to participate in a survey after the phone call. It didn't work due to technical difficulties. Because of course it didn't.

At this point difficulties begin to increase as the contractors did not return on Friday May 10 as they had told me. They became elusive to reach by phone and even contacting my project coordinator from the Lowe's installation services number proved useless as he would only call and leave voicemails with their office only to receive nothing back and not return my calls himself.

May 13 I received a voicemail from the contractor stating they would return that Monday (the 13th was a friday) and that work would continue Monday and Tuesday. The workers did not show up either of those days and no contact was made with me by the contractor and no answers were ever given as to how this occurred. This same situation happened on another occasion a week later and the excuse was that they had a tire blow out on their truck and would be with me that afternoon, they did not show up. They did not show up the next day either. By this point I had become irate with the sub-contractor and with Lowe's and was receiving no feedback or communication, I was personally making calls to the contractor, my project manager, going directly to the store in town that brokered the service agreement and every single voicemail I left with the various parties involved received no returned calls.

The only 2 occasions on which actual workers have shown up and actual work on the fence has been done was May 8 and then June 5, a Wednesday in which 2 individuals in a small and unmarked pickup truck came onto my property to do the work and did about half of the overall fence (this is as of June 10 as I am writing this review). Much of the material from the original delivery has been deemed unusable from warping as it has sat out in the weather for nearly a month due to these delays and no shows from the subcontractors which is causing more delays as they did not return after June 5 due to waiting for materials and now as I've called them today (6/10) I have been told they will return tomorrow now that they have the materials.

I have begged for a new contractor since the very first incident when they didn't come back, I have demanded a refund as I already paid for this project in advance, I have spoken with supervisors in the corporate office and it has been "escalated" but nothing has been done so far and I even got the personal number for the owner of the subcontractor and called and left voicemails that have gone unanswered.

In summary, my contract has been in place since March 5 and as of June 10 the work is still not completed, the contractors have informed me more than 3 times they would be coming to my home to do the work and not shown for inexplicable reasons, Lowe's has done nothing to solve this situation and their selection of the sub contractor; Specialty FDR out of Greenville, NC and owned by Sean McLawhorn has shown that they do not adequately interview their subcontractors or select professional companies to do their work.

Specialty FDR is not BBB accredited, does not have a web page or Facebook page and seems to only have approximately 4 employees and even speaking to the main office only means that they will call the owner and find out where the crews are which means they never really know what's going on with their own people. I will continually harass Lowe's to resolve this issue and will continue to leave negative reviews for my dissatisfaction with their fence installation service in order to prevent others from making the same mistake.

Original Review: I purchased a skylight online from Lowe's. My order was confirmed and then I received an email that the pickup would be delayed but they would let me know as soon as possible. I then received a voicemail from some kid that could barely get the words out stating that they were out of stock and my order would be cancelled. At no point, was I advised that this price was on a limit stock and was until quantities ran out. I called CS and asked for a callback. Nothing, I emailed the next day. Nothing so finally I closed my office door and proceeded to hold. When I spoke to CS I was told that they couldn't do anything for me because that location was out of stock. I told them I bought it online and didn't care where it was coming from, I bought it from Lowe's. The rep told me that even though they advertised it, even though I purchased it, even though they didn't mention that it was limited to available stock she couldn't help me.

It was being discontinued by the location they designated the pickup from. They had stock at other locations and would be happy to sell it to me at regular price. ALL THIS SOUNDS REALLY FRAUDULENT TO ME. THEY PUT SOMETHING ON SALE ONLINE AND THEN DON'T HONOR IT. It's discontinued at one location but a couple of miles down the road, it's available at the regular price. I'll never shop at Lowe's again and as a CS manager in a call center myself, I'll share with everyone the dishonorable experience I had with Lowe's.

I'm also tired of the stores. The employees are spread too thin, they aren't happy and are not very knowledgeable. The turnover is quite high too. This isn't the company that it used to be. Because I need the light fixture and Amazon didn't have it, I've ordered it again. I copied the page including the ship to address. We'll see how it goes.

So I rescheduled, and another day where I had to set aside time from work to be waiting for them to bring my dryer back. They arrived with a whole new dryer, and the door still opening the wrong way. This time they said I have to call LG to get someone to switch the door and they couldn’t do it. I now have to call someone else to come fix it. It’s getting expensive, with having to tip the delivery guys each time Lowe’s messes up. I will never buy from Lowe’s again for anything. This was a $1,200+ dryer plus installation, so I expected more than them letting me figure it out on my own. Shame on you.

Lowe's contacted us and told us we needed to pay to remove the flooring, we refused as the flooring did not need to be removed. Lowe's stated QIG told them the manufacturer of the new flooring required the floor be removed before installing the new flooring (keep in mind contract was already signed). We contacted the manufacturer who sent us an email with the installation guidelines, guidelines state that the flooring can go over hardwood and ceramic tile and that the floor did not need to be removed first; we provided this to Lowe's. QIG shows up and starts tearing up the floor. With the height difference between hardwood and ceramic tile (when the flooring was removed) there was going to be a height difference which we informed the installer and Lowe's of.

Sure enough, there was a height difference once it was all torn up. Keep in mind we did NOT sign a contract authorizing the removal of the flooring and the contract states any changes, even to the DATE must be signed by all parties. The contractor tells us we will need to pay to raise the subfloor, they called this an unforeseen circumstance but it was not unforeseen as they had been informed there would be a height difference. We refuse to pay the difference, tell Lowe's they should not pay the cost to raise the floor and QIG threatens to stop the project if we do not pay so Lowe's paid for it.

Prior to the removal of tile, the installer began "trimming" the door frames, we stopped them before they finished the fourth door frame. Lowe's is telling me that the installer says they did not cut any door frames, if this was the case why is there a door not even 3 ft away (between two that were trimmed) that has casement going all the way to the floor and the four that were trimmed are floating? The installer finally began putting the flooring down, after demolition they should not have done and we did not sign off on, to find out that the flooring was sent from two different manufacturers, 48 or the 88 boxes were different material that LOWE'S has ordered. We contacted Lowe's, they ordered the correct flooring but only ordered 20 boxes when we needed 48 because QIG told Lowe's to order 20. QIG stopped the job, leaving us with only subflooring.

When they showed back up and noticed there was only 20 boxes and they were then short 28 boxes they put down enough to get halfway through the kitchen (to the island) and it stayed that way through Thanksgiving. At this point we were nearly 2 months with only subflooring. When QIG left, we had 19 boxes that could be put down, this was enough flooring to finish our kitchen for Thanksgiving but they claimed they were out of flooring. They showed up on December 9th, finished putting the flooring down, did not put quarter round under the refrigerator even though it did fit, they claimed it did not.

They also did not reinstall a toilet that they had removed and were paid to put back. The flange was floating a little less than a quarter inch above the new flooring. Their reasoning for not replacing the toilet was that the height was an unforeseen circumstance, however had the flooring not been removed (as it wasn't supposed to be removed) there would not have been an issue with the flange floating therefore not an unforeseen circumstance. We were left for nearly 3 months with sewage gas seeping into our home, it smelled horrible, our entire family was sick from these toxic gases. Within 48 hours our 3 year old was in urgent care, given antibiotics and steroids diagnosed with a BACTERIAL respiratory infection.

By the end of the month the entire family (6) had been in and out of urgent care at least twice, all with bacterial respiratory infections. Bacterial infections are NOT contagious. Finally in February the toilet was placed over the flange, but it was by another contractor, not QIG. Our family finally began getting better after being on 3 rounds of prescriptions, however my husband continued to worsen to the point he began coughing up blood. He ended up in the ER with pneumonia from the toxic gas that had allowed spores to get into his lungs and bacteria formed. At this point, the flooring is down, the family is healthy, we still not have baseboard in the bathroom where the toilet was replaced (that was supposedly an "unforeseen circumstance).

The issue is that we were left for MONTHS without any flooring, then FOUR of our door frames were cut (QIG says they were not) and we all experienced bacterial infections from their negligence. We contacted the executive office, Skyler informed us that Lowe's needed to factor in all of the money they had paid (this number changes every time you talk to them) into our compensation amount. However, I have repeatedly told Lowe's to hold the installer accountable and Lowe's failed to do so. Our door frames are floating because they were cut, this is a destruction of property from THEIR contractor. Lowe's wants us to sign a gag order and will compensate us $1402, we refuse to sign our rights away as others need to know what to expect from installation services and therefore refused to sign a gag order. Our counter offer was for Lowe's to refund the full installation fee if they wish for us to be gagged.

Lowe's opened a claim for our medical treatment, however we are expected to release our PRIVATE medical records to Lowe's for the INSTALLER to determine whether or not they will pay it; as this is a violation of our privacy we have agreed to release to EOBs but refuse to release our medical records or sign any releases for a medical record release; this is a HIPAA violation. See our timeline below and we have photos that Lowe's sees as unimportant.

TIMELINE: LOWE'S/QIG FLOOR INSTALLATION ISSUES TIMELINE: 9/19/2018 Phil form QIG came to do measurement detail. 9/21/2018 Signed Lowe's contract, ordered floor, estimated installation competition date on contract 10/21/2018. 9/27/2018 Told floor would be installed tomorrow after floor is delivered, floor requires no acclimation time, and to have all areas where floor will be installed cleared of personal belongings. 9/28/2018 Floor is delivered. Contacted Lowe's to ask what time the installer would be here to install, Lowe's provided installer number. Contacted QIG, Judy, who said we weren’t scheduled for installation and she wouldn’t schedule installation until flooring had been in the home for 48-72 hours, refused to schedule installation for the following week even though floor was in the home currently.

10/01/2018 Called QIG, Judy, again after waiting the “required” time for the flooring to sit in my house, she scheduled installation for 10/15/2018. She asks if we have already “removed the glue down vinyl flooring,” to which I responded we do not have any glue down vinyl as we only have carpet, hardwood, and ceramic tile. She then removed the scheduled appointment without informing me. Lowe's calls to say we have been removed and QIG will need to come back out to verify the flooring. 10/15/2018 Phil from QIG emails me a copy of his layout, has several things listed wrong, and states he needs to come back out to our house to verify there is no glue down flooring.

10/16/2018 Phil arrives, walks through the house, verifies there is no glue down flooring. He contacts Lowe's and tells Lowe's that we need to “remove the glue down vinyl flooring” after he left. Gary from Lowe's contact us to relay this message, I informed Gary that we do not have glue down flooring and someone from Lowe's needed to come and verify this because Phil has messed up on several things throughout the entire project. 10/19/2018 Gary from Lowe's comes to verify the flooring we have. He returns to Lowe's and confirms we do NOT have any glue down flooring and do not have any vinyl flooring.

Gary is NOW told by QIG (Phil) that the entire floor must be removed before the new flooring can be removed because “the manufacturer doesn’t allow this floor to be installed over hardwood flooring because it will rot the subfloor or ceramic tile because the grout lines will start to show.” Gary relays this message to us stating we will be required to pay this money before the installation will be scheduled.

Bobby ** relays this same message to us and asks us to pay half with Lowe's paying the other half, we refuse to pay for the floor removal because Phil has repeatedly messed up, there was no mention of floor removal from the beginning, and there was no such requirement by the manufacturer. Bobby calls us back to let us know Lowe's will cover the removal cost to remove the floor. I informed Bobby that removing the wood floor would lower the floor of that room making it not level with the subfloor where the tile was to be removed and that would require the floor to be brought up. Bobby was also informed there was no such requirement according to the manufacturer.

At some point, Judy calls to schedule installation again, she schedules for 10/3011/3/2018. I reminded her the contract we signed stated the install should be completed by 10/21/2018, she stated Lowe's doesn’t have authority to give that date as they do not have access to QIG scheduling. 10/30/2018 QIG installers arrive and start demolishing the floors. Alex, installer, states they will not remove the tile in the laundry room that is under the sink in the laundry room. He said we would need to call a plumber because he is not a plumber. 10/31/2018 Alex, QIG installer, told us we would be required to raise the subfloor in the formal dining room (Phil listed as a living room) where the wood floor that was removed lowered the floor. We told him we had already started we would pay any more for this project.

We contacted Lowe's, who told us they would leave if we didn’t pay and the project would be on hold until we did pay. Joette, Lowe's assistant manager, contacted customer care where a representative named John contacted us. He stated we had been compensated more than enough by Lowe's paying to remove the flooring. He was very rude and refused to get us to his supervisor. LeAnne from QIG contacted us, she also was very rude, we informed her Phil has messed up and left out important details more than once. She stood by Phil’s work. She stated she didn’t care if it was there and it wasn’t documented by her detailer, that was our problem and she was telling her guys to pack up and leave. We went to Lowe's and spoke to Joette in person, she pulled the contract and saw they were in fact wrong.

After a lot of back and forth we received a call from Sarah, assistant manager, at Lowe's, she said they were going to cover the cost to raise the subfloor but we would be required to sign a statement stating they wouldn’t cover anything else related to the subfloor; we agreed. Sarah brought the statement, and it was signed. We also spoke with the manufacturer who again stated (and sent an email confirming, which we provided to Sarah) the flooring we purchased CAN go over hardwood or ceramic tile flooring without being removed. LeAnne continues to state it is the manufacturer’s requirement.

Around 5pm, installers informed us the flooring came from two different manufacturers and were completely different products. We had 48 boxes of the wrong product. Alex contacted LeAnne (QIG) and told her there were 48 boxes of the wrong product. We had 88 boxes total, he had put down 4 boxes and had another box opened, this left him with 35 unopened usable boxes. LeAnne told them to pack up and leave. We contacted Lowe's, spoke to Allen (assistant manager), he said to bring him to two products and the UPC off both to get it straight. We took the two different flooring boards in with UPC codes. Allen immediately noticed they were indeed different. He took the UPS where Alex (QIG installer) had wrote 48 on the UPC we needed, Allen was informed we needed 48 boxes of that particular one.

11/01/2018 Lowe's orders the corrected boxes. 11/09/2018 Corrected boxes are delivered. Contacted QIG, Judy, to schedule installation. 11/17/2018 QIG installers show up to complete installation. Alex immediately asks where the other boxes are after counting, he said there are 28 boxes and supposed to be 48. We contact Sarah at Lowe's, she contacts Gary, Gary states that he ordered the number of boxes LeAnne told him to order. Alex told us before leaving that he was told by LeAnne not to return on Monday (11/19) as scheduled. He said she told him they would be back after all the boxes had arrived. We spoke with Allen was as confused as we were as to why they weren’t returning, he said LeAnne told Lowe's her installers were out of boxes, this wasn’t true as they had 19 boxes that were unopened.

11/19/2018 Sarah orders the other 20 boxes. The installers could have finished the kitchen (less than 152 sqft) with the other 300 sqft of flooring in the 19 boxes that was onsite, they could have also installed the trim around the areas where the flooring was complete. 11/21/2018 LeAnne refuses to answer my calls or return calls. Teresa, from Lowe's Customer Care, contacted us to discuss our situation. We told her the entire story, she said they were told the installers were out of materials and couldn’t work until the 20 boxes were in; we corrected what LeAnne had told her as we do have all the trim and 19 unopened boxes of flooring. We told Teresa we had enough flooring to finish our kitchen before Thanksgiving and wanted that to be done as we had family coming in and were hosting Thanksgiving.

Teresa contacted QIG, they refused to send their installers to install what was onsite. Teresa called us back to apologize and tell us that QIG refused to finish the installation. 11/28/2018 We contacted Lowe's, spoke with Allen, to check the status of the flooring. He made some calls and called us back to inform us the floor had not yet arrived. 12/5/2018 We contacted Lowe's, spoke with Sarah who said the floor was in and she was scheduling delivery for Friday. 12/7/2018 Remaining 20 boxes of flooring was delivered. 12/09/2018 QIG installers arrived to finish the installation of the flooring.

QIG stated the flange for the toilet was too high since they had removed the tile (the tile did NOT require removal as LeAnne had previously told Lowe's) and said we would require a plumber to install the toilet. (see picture). SIX door frames were left “floating” (see pictures) due to QIG “trimming” the frames prior to the tile removal and leaving the frames higher than needed for the new flooring to slide under. Original tile did NOT run under the door frames. Floor was finished; above issues (frames and toilet) remain. Spoke with Sarah at Lowe's, she was contact CPO to get a plumber. 12/10/2018 Updated Allen on the issues, he said they were waiting to hear back from CPO.

12/13/2018 We called CPO, LeAnne will not answer or return our calls. 12/18/2018 We called CPO, person we spoke to told us they would get back to us and if we didn’t hear from them by Friday (12/21) to call them back. 12/20/2018 We called CPO again, Jerrilyn spoke with a supervisor who asked for pictures of the issues in order to fix the issues. Supervisor said they would need to get another installer to correct these issues. 12/21/2018 Emailed pictures and this timeline to Jerrilyn at Lowe's CPO. Sewage gas has been seeping into the house since 12/09/2018 (12 days) without any resolution. We unnecessarily dealt with unfinished kitchen/main living area flooring throughout Thanksgiving with a house full of guests.

12/22/2018 We called Lowe's again, representative stated she was sending email to FSM to get this dealt with and to call back Monday. Said it was Saturday and nothing could be done. 12/24/2018 We called Lowe's CPO again, the representative stated she was emailing the FSM as an email marked as high priority to get the issues we continue to have resolved. Said Jessica, the FSM, was out for the holiday and would hopefully see it on the 26th. 12/26/2018 We called Lowe's CPO again, representative reviewed the notes, stated it was “the first day after the holiday” and she would assume Jessica was looking for another installer in the area to finish the job. She told us to call back tomorrow. 12/27/2018 Kiera mud based was required. Kiera called back, sending plumber to assess the cost for toilet.

Spoke with Allen at Lowe's store, updated him on what QIG told CPO about floor being mud based and this was “unforeseen”. 12/29/2018 ** (? Plumber) called to say they would be coming to view the issue to assess for cost on January 8th. Called Sarah at the local store, she said it was unacceptable as she has spoke with CPO 3 weeks ago and this still wasn’t resolved. Sarah called CPO, did a 3 way call, plumber did not answer. 01/02/2019 Called CPO, spoke with John, told him it is unacceptable we’ve been dealing with sewage gases in the house since Dec 9 and kids are all sick with bacterial infections and on antibiotics as of Jan 1.

Couple options, have original installer come on the 8th or company Michael and sons plumbing come and we are responsible for paying COD so Lowe's will not cover it. I informed John I would not be paying for this correction as the installer messed this project up. He asked if I’m sure I have the correct interpretation of the installer messing up the program. I asked for a supervisor, John said “so you no longer want the floor fixed immediately, you now want to speak with a supervisor,” to which I responded “yes I do want to speak with a supervisor.”

Spoke to CPO supervisor, April, going to speak with the plumbing manager to see if there is someone else they can send out to get the toilet fixed. She said the installer is responsible for fixing the door frames as that is “part of your installation.” Will call back or have a coordinator call back regarding toilet. Said that should have been addressed as an emergency situation and already dealt with.

01/08/2019 Steven from QIG came, said he would put coasters under the door frames and he would get caulk to match the flooring to go around the refrigerator. I voiced concerns regarding my doubt for the parameter being caulked as I do not believe the installers caulked, especially considering around the refrigerator isn’t caulked. He said he would come back out. ** assessor came, said he was told this was a new toilet installation and he wasn’t qualified to assess for existing plumbing and this is a completely different job than he was told. Said if the tile hadn’t been removed the flange wouldn’t be too high and that ** would have to send someone else out.

02/01/2019 Returned call to CPO voicemail from Kiera asking if we were satisfied with the installation.

Told the representative who answered, Candace, our story, she pulled the file and saw the pictures confirming everything I had said. Said she would get with her supervisor about getting another installer out here to fix it since two installers haven’t done anything and about getting us a refund. Explained the situation that we are not staying at home right now due to the unresolved bacterial infections the kids have had since the 21st and that our primary concern is the toilet but the flooring and door frames are also of concern and we expect all issues to be corrected. Candace said the supervisor told her to email her so she can get in touch with FSM, spoke with ** stated issue with flange but never received work order to do that. Going to talk to supervisor about getting work order to Perez. Said to call back after these issues get resolved to get compensation.

2/09/2019 Emailed Sara and Liz **, asking for an update and informing of the information I received from the conversation with CPO on 2/1/19. Issues still not resolved. 2/17/2019 Emailed Sara and Liz ** because no one has contacted us. Still no contact from contractors, ** never came back out, QIG never came back out. 2/19/2019 Called Franklin store, spoke with Allen, said he would email Sara as he knew she had been corresponding with CPO.

Informed him we had to move back into our house because we can’t keep paying for lodging after being out of the home for 3 weeks. And that after being in the house for 3 days, I have now joined the rest of the family with antibiotics. 2/20/2019 Called CPO, spoke with Cherrelle. Changed phone lines as I got a call from another Lowe's number, it was Phaedra **, see notes below. Phaedra **, with Lowe's. Direct line **. Claims department, going to send someone out, should call within 2 business days, to start getting this taken care of.

Contacted Henry ** to provide a work order and see how soon he can get out here.** – forwarded the email from Sarah ** at CorTec to her for her to review and see that QIG has repeatedly lied about our case and that the floor never needed to come out. She provided Henry the work order, he will be calling to schedule to come out to fix the toilet; I have to call her back as soon as he completes the order but she will be out of the office the rest of the afternoon today. 2/27/2019 Henry from Creative tile came out to fix the issue with the toilet

Emailed Phaedra ** to let her know that Henry has completed that task and to follow up on what will be done next to resolve the other issues. 3/08/2019 No response from anyone at Lowe's, emailed Phaedra ** again asking about the rest of the unresolved issues. 3/15/19 Emailed Phaedra, Liz **, and Sara ** to try to get a response as there’s been no communication. Got a call from Kenny, Phaedra is out and asked him to contact me. He has contacted Jessica (FSM) to get another installer out to fix the flooring issues. Said he would contact me Monday at the latest. His number is **, email is **.

Received a call from Phaedra ** at 6:10PM. She stated that Lowe's will NOT be completing anymore work because Lowe's has already paid over $4,000 for this job. I stated Lowe's should not have paid any of that because it was nowhere in the contract and it was a lie for the installer to state it was required. I asked if Lowe's would honor the warranty to put the plank in place in the kitchen as the warranty requires the floor to be waterproof and there’s a plank not “clicked” in place and asked about the caulking. Ms. ** repeated her same statement, that Lowe's would not be sending anyone out or fixing anything else as they had already spent over $4,000 on my floor. I asked for a direct answer of yes or no as to whether or not the warranty would be honors and she stated they had already paid more than the warranty would have covered and no one else would be returning.

3/18/2019 Emailed Lowe's Executives. Got a call from Stephanie **, CPO Install Office. She said Sara had sent her my email from Friday night and she wasn’t sure how our situation got this bad but she wanted to try to fix it. I informed her of the email I had sent the executives and she asked that it be sent to her. Said she would review all of this tonight and get back to me by noon tomorrow. Got a call about 6:30 from Skyler, she was from the executive office and works with Mr. **.

She was asked to handle our case, we will no longer be working with anyone from CPO or the store. She said she understands the frustration and sees the documentation that we wouldn’t be receiving a finished install or services from Lowe's and cannot understand why that is. She noted that this call was recorded. She plans to have all information in her possession and reviewed with a solution by next Monday, the 25th. Will be emailing me her contact information so that she can be reached if needed before next Monday. ** Executive Customer Relations Case Manager **.

3/20/2018 Skyler called back to discuss options. Lowe's is going to look for someone to do custom work to fix the casements around the doors. Lowe's will send the installer our to remove the flooring up to the improper plank, fix it, then lay the flooring back down properly. Lowe's will fix the flooring under the refrigerator to make it look neat. QIG said they aren’t trained in caulking the parameter and Lowe's will get someone else to do that to ensure the flooring is waterproof. Skyler will remain our POC until everything is corrected. 5/31/2019 After a lot of back and forth, Skyler has informed us that they will only offer $1,402 for reimbursement of the installation. She sent another email this afternoon stating that they will allow $150 more if we chose to forfeit the casement molding.

Lowe's has made the determination that it is acceptable to leave the door frames floating rather than properly fixing. We were sent a Release of Claims form that revokes all of our rights to ever mention this project and Lowe's wrongdoing again if we accept their insulting offer. We informed Lowe's that we would only have our rights revoked if they refunded the entire installation fee of $3407.33 as they breached the contract many times and we have destruction of property. I had previously responded in email to the executives, including the President Marvin Ellison, stating that our counter offer was for the full installation reimbursement and that I expected a response from Mr. Ellison himself to close of business today. Skyler had called and told me that Mr. Ellison will not respond to me.

6/03/2019 Lowe's failed to respond. We refuse to allow our rights to be revoked. At this point, we will begin posting all photos and this timeline online and review sites for all to see so that others know just how awful the process was and how it is perfectly acceptable for Lowe's to breach a contractor and the installers to destroy your home.

Every time she called me, which is a lot, she recorded the conversations. She told me numerous times that my one year warranty starts the day I sign my certificate of completion. To date I have not signed the COC. Today my new project manager tells me that the warranty started in March 2019. I told him I did not sign a COC yet. He got with his supervisor (whom I am NEVER able to talk to) and was told that they tried calling me in March and I did not get back with them and that is when the job was complete!! Again, I NEVER signed a COC and I STILL DO NOT HAVE AN OPERATING SHOWER!!

The project manager states he will again talk with his supervisor (whom I am not able to talk to myself) and will get back with me tomorrow. I told him I can produce my phone records so he can review all of the recorded phone calls from the previous project manager (that is no longer there???). I certainly hope that these recorded phone calls were not mysteriously erased.... At this point nothing will surprise me. Bottom line BEWARE and do not have any type of home improvement project done by Lowe's.

Updated on 08/11/2019: We hired Lowe's to do 2 bathroom remodels. On November 3, 2018 we paid by personal check 100% of the project. The project started on January 22, 2019. Today is August 11, 2019 and the project is still not complete. We have been without a shower for over 2 months because the first contractor they hired was inept. We have had issue after issue, the latest (over 2 months ago) being the ceiling below the shower leaking. From day one of the actual project (January 22, 2019) there has been nothing but issues.

There were many "no shows" from the workers with no notification. The paint job was horrific. The inconsistencies and lies provided to me by the contractor were numerous. Our project manager is in another state so we communicate by phone. Unfortunately I am told over and over that the new contractor will be in touch with me. I feel that I am being told things just to try to appease me for the moment. Long story short, the Lowe's has had my money since November 2018 and today is August 11, 2019 and the project is still not complete and I am without a shower.

Original review: In brief, on November 3, 2018 I paid 100% of a two bathroom remodel through Lowe's. The project began on January 22, 2019 and as of today, June 2, 2019, it is still not complete. The contractor, who in the beginning I thought was nice and would do a good job, has been sub par. During the course of the demo/remodel there were several days of "no shows". The paint job was horrible (I have pictures to prove it). They were suppose to come last week to finish out the "punch list" and again were a no show. Today, our ceiling started dripping water right underneath the tiled shower that they installed upstairs. I reached out to him several hours ago with no response. Needless to say, there are many things that need fixed with the most recent being pretty major. We do not want the original contractor to step foot in our house again. In fact, we may be seeking legal action as this has gone on far too long.

Since the purchase date, Lowe's has changed the delivery date again - now FOUR TIMES. Instead of delivery within 3-7 days, it will have been 16 DAYS since the purchase - provided we don't cancel the order, which we may yet do based on the store manager's callback today who's fulfilling the order. Doesn't inspire any confidence. I recommend avoiding doing business with these people. The company's financial performance has suffered recently so who knows how long they will be around.

While trying to take my purchase out of my car, my neighbor stopped by to lend a hand. He is moving in about a month and told me that he would give me his as he didn’t want to take it with him on his move. He had only used it one season, so it was nearly new. I had a doctor’s appointment near Hatfield the next day and stopped by the Lowe’s to return the item, but I first asked about the $30, which I would like to use in the future. I was told that it was a ‘use it or lose it’ gratuity. I asked to speak with the store manager and learned they only had department managers on staff.

The department manager, I think her name was Jenn, told that if I purchased something then and there, they would honor the $30. I looked for a Hoover corded vacuum to learn that Lowe’s doesn’t carry Hoover. I looked for a forsythia, and they didn’t have that as well. These were the only items I needed and I certainly didn’t want to purchase something I didn’t need just for the sake of using the $30.

I returned to the department manager who told me she couldn’t give me a store credit because it wasn’t money. Yet, the Oaks store took $30 off the lawn mower. I found the department manager rude as well as a woman at the returns desk. Had this happened in Boscov’s or Home Depot, I would have received a store credit without hesitation; because these two stores understand customer service and know how to maintain their client base. I left the store vowing never to return to another Lowe’s. I still have the lawn mower and am not certain whether I will pay the bill when it arrives. Lowe’s needs to take customer service lessons from the two stores mentioned above. They also need to hire respectful staff.

Your tools say lifetime NO HASSLE Warranty. They also say "bring it back to the place of purchase to exchange. **NO QUESTIONS ASKED**" Why is it that your associates, including the head-cashier refuse to do the exchange? Why would Lowe's not honor the no hassle warranty?! I wasted my time, money, and energy. How can your associates be so completely ignorant and inept on the subject of KOBALT tool warranty - This is fundamental to the whole idea of buying Kobalt in the 1st place!

On 5/30/19 I called the given 800-810-6102 to check on delivery. The first person I spoke with told me that I needed to be transferred to the store as she is unable to obtain any information since it was an installation product. I was transferred and hung up on. The second call a person transferred me to the Tulsa Hills store to which I was told they were also unable to determine any information regarding my delivery because it was ordered online. I asked to speak with a manager and was transferred to Robert **. Robert informed me that my delivery was once again re-scheduled, even though I have yet to receive any notification of this change, and it is 1p. He was also unable to provide any information regarding the delivery stating that it is an outside company that Lowe's uses for delivery and/or it could be the manufactures' fault. I have never had a worse experience ordering online.

I will be posting this to all reviews available to me online and to all my social media accounts. Your system is flawed, which the manager also agreed however, stated that he is unable inform your executive leaders. I can only hope this email makes it to someone who can fix this. Your company has wasted two of my work days now. I have cancelled my order. Shame on Lowe's for your poor business practice and lack of responsibility.

Wednesday morning, I get an e-mail saying the order was delivered. It wasn't. Call Lowe's 800 number; after an excessive wait on hold, I get... dead air with bouts of static for a minute or two until the rep figures out her headset. More long holds while she calls the store and XPO to figure out what's going on. Finally, I'm told my order will be there within the hour. Two and a half hours later, just as I'm calling the Lowe's executive line, the truck finally arrives. No warning, no call half an hour beforehand as promised by the evening setup call; just a semi-trailer blocking the road. No apologies, either.

Lowe's lies to its customers: about calling back, about being on time, about being delivered... it's inexcusable. It doesn't matter that much of this was due to the outsourced company. Lowe's chose to outsource, they chose XPO, and they're the customer point of contact. XPO is acting on Lowe's behalf; it's on Lowe's to make sure the experience is good. I searched the Web and found that my experience is far from unique. Since Lowe's started outsourcing truck delivery to XPO, it seems like this sort of thing has become the normal experience. If I'd know that, I would never have paid $65 for two days of stress. Lowe's used to be so much better than Home Depot. In the last few years, it's become so much worse.

A bunch of things needed replacing, because...it had been dropped. Now, finally, after the door support has been changed once and broken again, I pulled it out and see the rest of the underframe was also completely crushed and deformed, leading to excess tension on the restrictor, and the door having been weakened and now unaligned. Basically, we are getting a new one, this is junk, and I will never shop at Lowe's again. Beware when they are trying to unload something.

Ummm why would I be shopping around if the first store had the item I was looking for? They lost $2000 in sales today, plus all future sales (we own our own home and do our own repair work) for a lousy $400. Not good business in my book. I even told them I would be shopping at Home Depot from now on, and they didn't care. Totally disgusted and will no longer shop there.

This unit simply will not properly defrost, and the result is in damage to other components as well as food loss and loss of a working refrigerator for a total of 32 days to date. I have formally asked for a replacement, but was told there were only 3 calls for the same issue and policy requires 4 calls before replacement can be considered. I can assure you there will be numerous additional calls. There were many times when I attempted to resolve the issue myself and patiently waited before calling for support. This will no longer happen and I expect the food loss alone would justify the cost of providing a replacement unit, never mind the cost of the components listed above. Can we please save us both a lot of wasted time and money over the next few months and just replace the unit?

Repairmen had serviced it twice prior to the leakage detection, but only made minor adjustments and defrosted the freezer. My 3 year extended warranty expires this July and Lowe's has refused to honor the warranty at this point because the fridge was placed next to the stove (same spot prior fridges sat since the 1950s, none of which died before 3 years). When Lowe's accepted my payment for this purchase, they did not advise me that their warranty would not be honored if the fridge was placed next to a stove, nor did the deliverymen advise me the warranty would not be honored when THEY PLACED IT NEXT TO MY STOVE. I have since been told by salesmen at other stores that placing a fridge next to a stove is not a problem.

Bennie brought Jason out to see the site. Jason indicates they could do what other contractors hesitated on, and complete it in a week-from start. They started earlier than promised, arrived on time every day, and had such an amazing crew. They completed the job in 3 days!! (One estimator told me 3 weeks!) In that time, Bennie followed the job and quickly helped on one troublesome area (due to the lay of the lay of the land), modified to suit my taste - it was not an issue for him or the contractors (All American Home Improvement) since Bennie responded so quick. I was just in awe of all these guys!

In the span of nearly a week I spent hours on the phone with Lowe's either holding or being transferred. I finally got in touch with someone in the mower department (I guess). This guy was either as dumb as a bag of hair, poorly trained or not trained at all OR, he didn't care about his job. I explained what had happened to the mower after only having it a day and a half and this is what he told me. I am not quoting him but you will get the idea. He told me that I would have to take the mower to a dealer to get it fixed. He said that Lowe's won't do anything about it and they are not responsible for it.

I am a home owner and recently moved from Florida and I have spent thousands of dollars at Lowe's. I know their return policy and it's thirty days from day of purchase. For this employee to tell me to take the broken TWO DAY OLD mower to a dealer was laughable. We went around and around about this. The guy puts me on hold to talk to his 'manager'. The first hold was brief but the second hold was so long I think he must have gone to lunch. He comes back on the phone and tells me his manager said I had to take the mower to a dealer. That was it for me. I hung up the phone and called back to the store and asked to speak to a manager.

I get Travis on the phone. Manager on duty. I explain what happened to the mower and what happened on the phone between me and the bag of hair I had been talking to. Travis apologized and said that the employee was new. Oh really? So this is how you train your employees? You train them to dismiss Lowe's thirty day policy and leave the customer stuck with taking care of issues on their own? Nah. So Travis promised me he would have the mower picked up and refund my money. Never heard from Travis again. Next day I called back to the store and this time talked to a manager named Joe. Same song and dance, same results. None. Never heard from Joe either. I call back another time and got someone named Chris. Same thing. Nadda.

I called back and got routed to corporate. Wow. Must have been a glitch in the matrix. I talk to Timothy from the corporate delivery department. He writes up an invoice to pick up the mower from my house. He said this action will create a paper trail and the store will HAVE to act upon it. Well they did but it was a hot mess. Instead of the invoice being for a pickup it was actually for a delivery. Shaking my head until my eyeballs pop out. I get several 'robo' calls from Lowe's advising me that my mower will be delivered soon. I didn't ASK for a delivery. I ASKED for a pickup. In the meanwhile I had ordered a riding mower from a dealer.

Suddenly on a Friday afternoon, a delivery driver from Lowe's shows up and takes the broken mower away. Awesome. Now to get my refund. All day Saturday I receive 'robo' calls telling me that my mower will be delivered. What mower??? I call the store for the one hundredth time and tell them I did not order a mower. No one in that entire store knows what they are doing. They have made it very clear.

Sunday morning around 9 am, a big Enterprise truck pulls up in front of my house. Driver gets out and says he's here to pick up a mower. I'm like wtf. Seriously? I mean, SERIOUSLY? He points at my brand new mower from the John Deere dealership and says, "I'm here to pick up that mower". LOLOLOLOL!!!! Oh HELL no you are NOT. I explained to him about the mower **, he apologizes and leaves.

I am at a total loss about why no one in that store knows what is going on there. I went online and began reading reviews about Sam's Crossing Lowe's and there are many many negative reviews. Guess what about? The absent of customer service and/or very poor customer service. As much as I disliked living in central Florida I can actually say that the Lowe's in Kissimmee is an excellent store. I have never had any issues with buying anything nor returning anything. I was told by a local resident that the reason why the Lowe's I had dealt with is so bad is because the employee turnover is high. No one seems to know why but you can bet there is a good reason. I won't ever shop there again but I WILL continue to buy from Lowe's. Just not that particular store.

As for the MVPs, Sandy has a wealth of knowledge of his area in electric and made a number of suggestions relative lighting in our home remodel that produced excellent results. Not only does he have complete knowledge of his area, but also the whole store. The same goes for Richard in Plumbing. He is excellent. I recently had double sink fixtures in the master bathroom with minor leaks I couldn't figure out why. After several troubleshooting questions, he suggested removing the aerators from the faucets. Leaks were eliminated. The faucets were slightly obstructed due to material in the line from a defective water softener. I soaked the aerators in vinegar for several days and reinstalled them and they work perfectly without a plumbing bill.

If you have a problem in their area and explain it to either Richard or Sandy their advice and suggestions are excellent. The other thing that I appreciate, is when they are working with a customer their focus is completely on that person. Kudos to these three gentlemen as well as the entire staff at this store. My full house nine month rehab is complete and the house just sold in two weeks with two full price offers on the same day.

A few days before the delivery my credit card company sent me an alert that another $2K charge was put through. I tried calling Lowe's and the operator could not get someone to answer in that department. Therefore I tried online but apparently one must have a MyLowes account to get information on their order. This whole process has been far too complicated and I certainly won't be making another purchase of this type from Lowe's, especially since there are so many other options available. A month earlier I made an online dishwasher purchase from a competing store and the whole process went smoothly.

I called and spoke to a woman who I asked to have it put together and she gladly helped and credited my charge card. She said it would be ready May 18 so today I called and got I would say a number for all Lowe's. I explained what I had ordered and finally he asked what store. I told him Danbury and he put me in touch with the store who said it was all together and ready for pick up. I even have a voice message on my phone. When I got there there was not a deck box together the woman in customer service was everything but courteous. It was like a bunch of uninformed people. Someone came up to the desk and said we will look for it. Of course never came back and sassy gray hair woman never looked at me again.

Finally a gentleman called to me and said the box would not be ready until May 21. I said "credit my account and I will bring it home. I don't know how easy it will be to put it together but I will try to find someone." The best part twice I have been asked to do a review and after I wait and the recording starts it hangs up. Terrible customer service. Like I said go in the store get what you need but don't torture yourself trying to order online. I also tried the Derby store for online and it was just as bad but they at least were much nicer. Bad experience at Lowe's today.

Kerry was sent emails with photos as well. I am told over and over again we will resolve it. Sent emails and photo to Jennifer **. Never received a response. Shay from claims on (4/19/19) had the request for resolution. Couldn't help. Passed it off to Ashley in North Carolina. Ashley worked the problem since April 17, 2019. Telephone number. She has not resolved the problem. Kerry still has not resolved the problem. Received a call from Angie at the store stating she would have a resolution? May 6, 2019. I went into the store again on May 7, 2019. No luck speaking with a manager or Angie.

Contacted Customer Support Again and finally someone documented the problem. It is also my understanding now that the Patio Door will not be warranted by the vendor as the door was not painted due to the damage. So I have two new doors that are both damaged and out of warranty. $853.72. I could have purchased used doors? This is an absolute disgrace. I am a long time customer and spent over $20K in the past 2 years at this store. Product_Or_Service: February 2019. Order_Number: **. Account_Number: **

The delivery personnel were third party contractors and I guess more suited to delivering bricks and wood and not furniture or appliances. They did not even have a fridge mover dolly with them, just a small home owner type big tire hand truck. So needless to say I was very disappointed and realized my error of trying to buy appliances at a home improvement store. I spoke with the manager at Lowes but the only suggestion that seemed workable for him was for me to hire my own people off of Kijiji, get a receipt and he would gladly reimburse me.

So Friday afternoon I found myself at The Brick purchasing the same fridge and dishwasher. Great people to deal with, even took the time to explain the features of the new appliances to me as I had not been properly educated at Lowes. My new appliances were delivered on Sunday without incident by people who knew what they were doing and very experienced. They did not even need a fridge dolly as they simply put straps under the bottom of the refrigerator and picked the fridge up and carried it upright, up the stairs, and placed it against the wall. Very strong young men indeed. So moral of this little story is, don't buy appliances and furniture for that matter at a lumber store. Buy your appliances and furniture at the proper store that handles these things all the time and has capable people.

Their house had all new kitchen, bathrooms. flooring and fixtures and electrical. I was the one that preferred Lowe's, they preferred Home Depot. Well Lowe's got the lion's share of this project because of me, to the tune of $12 - 14k. I have many more projects. I had my friend pick up all her supplies at Lowe's to help her with her fence. I am supposed to pick up $1200 in other supplies this week and unfortunately I WILL NO LONGER SHOP AT LOWE'S OR SUGGEST ANY PRODUCTS unless absolutely necessary. Because I make it convenient for me with them picking up extra items it saves me time having to wait for them to pick things up. Lowe's has now put me on their naughty list so I cannot return ANYTHING without a receipt.

So now the straw that caused Lowe's to lose ALL of my business personally as well as any friends projects I work on. I will not let them get materials from Lowe's and I tell them what I will work with and what I won't. I was renting one of the units and running to get lease signed and deliver keys. I stop in Lowe's and use the minute key kiosk to make 4 copies each of 2 different keys. I put in the first key, paid for the 4 copies and then did the same with the second. I deliver the keys with the lease to the new tenant. Today they arrived at the condo with the moving company and NOT ONE key would work. While the keys appeared to match perfectly, the blanks on BOTH keys were too thick and do not even fit in the locks. I ran to Home Depot and had 8 keys made and delivered them, all working.

I left and went to return the 8 keys to Lowe's. Well, minute key does not give a receipts unless you have them email it. I spent about 45 min only to have Lowe's finally tell me there is nothing I can do because I dont have the receipt even though I showed the charge on my card. They told me I needed to call their offices, leave a message and they would get back to me in 24 hours. Lowe's has done everything possible to alienate me from shopping with them and penalizes me for actually sending them more business. This week alone Home Depot will pick up $1200 that WAS going to Lowe's. Alienated former Lowe's customer.

Nothing happened again and we were assigned a new project manager. He was responsive but it only frustrated us more because he promised us the job would be complete on multiple occasions with no activity. Today we were told the parts should arrive by May 20 but we have no confidence after being told on 5 or 6 previous occasions the job would be completed only to be disappointed. I did my part. I paid almost $5k in full up front amd provided plot drawings. Betweem Lowe's and their installer we have been nothing but disappointed. We would not recommend.

After the install, Lowes called again to charge me a further $62 for the 'flex line' parts (the plumber didn't install flex lines, but I just wanted this to end). They then called again to find out how my installation had gone. Seriously. It took one month after I had initially bought it to have it installed. What a nightmare! Should have just called my own plumber and had it installed in days.

Called company, first guy Alan, blew up on me saying that I need to measure the bow in the panel. I asked to speak to supervisor and got hung up on. Called back and second guy more helpful. Told me to submit pictures and serial numbers. Thankfully still had the box. Submitted info and was told to call back in 1 hour. I called back and they said they hasn’t received the pictures, after opening their emails they miraculously found the 2 emails they asked for. Guy told me that the predrilled holes were not properly drilled so the ulock system is connecting properly (joke, mind you) and also said it was a manufacture defect before taking his words back when I questioned how it wasn’t a manufacture defect when the panels come predrilled. The panel is so obviously bowed. It's insane.

This guy then transferred me to another guy who told me that I should remove the panel and out some counterweight like a bag of concrete on the back side of the panel to try to bend it back into place. This is not a joke people, this is what their “technical support” team is advising customers to do after dropping a grand on 2 shower panels. I refused to do this and no I am being told to remove the panel and put a level on the panel to show the bow and resubmit pictures. 3 different phone calls and three different solutions of which none benefit me. They will try to pass you off over and over again. Buy any other product than this, it looks nice in the store but that’s where it ends and I knew I was screwed once I got on this site and saw the reviews. Do your homework and go with a reputable company.

DUE to disappointing experience on Wednesday, I called 855-825-3538 to follow-up, only to hear that they can't assist me until my delivery slot is over at 6:30pm. At 6:06pm, the driver calls me to tell me AGAIN that the delivery is going to take two hours to arrive, however this time I said "I WILL WAIT FOR THE SHIPMENT." 2 1/2 hours later at 8:36pm, NO HALF HOUR HEADS-UP CALL. I called the driver's number to see how far along is he from the property, no one answered my call. Therefore I called Lowe's delivery at 321-267-9221, I was refer to 833-211-5388 (delivery dispatch).

By this time around 9pm, I called and was told by this central dispatch that my order WILL NOT BE delivered tonight after having WAITED FOR SEVEN HOURS ON A SECOND DAY. I asked to speak to the supervisor and was told he was gone for the day. At this point I refused to hang up and somehow a person stepped forward to speak to me as a supervisor and told me that there was a glitch in communication at their end and completely agreed that someone should have called to inform the customer that there wouldn't be a delivery.

FURTHERMORE, next morning Saturday (today), May 4, 2019, 7:10:40 AM EDT, I received an email from Lowe's stating that my items has been delivered when in fact my shipment has NEVER ARRIVED, MUCH LESS BEEN DELIVERED!!! I called Lowe's 321-267-9221 this morning to let them know that I NEVER RECEIVED this delivery. When asked for Manager, I was told "manager is on vacation"; I thought it was a joke. It is inexcusable for such staffing attitude. It is completely ABSURD and ILLOGICAL that the customer is being mislead by giving a time frame and the frustration of having to run around to follow-up on a delivery. I am flying back to New York today and can't stay any longer to wait for this delivery. This whole experience has been an ABSOLUTE HORROR!!!

A supervisor named Crystal went so far as to tell me she would email me confirmation of the refund as soon as the call ended, It was a lie. I called again and was told the same story of holding on and then return has been processed. How many times can you process the same refund in the system? It simply means no refund has ever been processed. I am at my wit's end. I have even been told my query has been escalated to senior management and to expect a call within 24 hours and as usual it turns out to be a lie. I would advise everyone to never ever purchase anything from Lowe's. They are horrible and gifted at prevaricating. I am sure lying is part of the training program.

Rep said it was updated. Received a confirmation email with the delivery dates incorrect, so I called a 3rd time to confirm. They confirmed and said I would receive a confirmation call the night before with the delivery window time. I did not receive the call on Friday, so I called a 4th time on 4/13, the delivery date. They told me the delivery was cancelled, but could not explain why (later found out it was a "computer glitch"). They rescheduled the delivery after speaking with a supervisor to 4/14 with a GUARANTEE that all 3 appliances would be delivered. Received a call with confirmation of delivery window time, and the address was incorrect. Called the store directly a 5th time to confirm the correct address. Received the fridge on 4/14. Waited ALL DAY and never received the washer/dryer - received an email confirmation the dryer was delivered, not the fridge. Was charged for both the fridge AND dryer (which I never received).

Called a 6th time on 4/15 and explained I haven't gotten my washer/dryer - given the computer glitch reason again. Changed my new delivery date to 4/20. Didn't receive a delivery confirmation call from the store manager (which I was told on 4/15 would be done in 24 hours) until 4/17 stating they GUARANTEE my deliver for 4/20. Never received the call the night before to confirm delivery window. Called Friday evening to find they closed. Called in the morning on 4/20 for a 7th time. They offered to reschedule the delivery for 4/21. I said no, it was a holiday, and I have already rearranged my schedule too many times to accommodate deliveries that don't happen. She looked into my order notes, and she stated "your case is the worst I've ever seen." She said she would put in an emergency delivery request to have them delivered on 4/20.

I spoke with the delivery manager of the store who said she would call me back in 10-15 minutes with the delivery window time and "GUARANTEED" me delivery on 4/20. Spoke with another supervisor and was apologized to about all the computer "glitches." NEVER received the call back from the delivery manager, but instead received a call back HOURS later by a different person named Juan, who said they cannot deliver the washer/dryer until tomorrow. I said, "No thank you" and asked to have my order cancelled - I would order the appliances at Home Depot. He offered his personal cell number to me (what the heck am I going to do with THAT?!) and stated "if you order from another place, you'll just end up waiting a week or longer for delivery anyway."

My response to that smart comment of his, was "I would rather wait 1 more week for appliances that are actually going to be delivered!" He said he would cancel the order. He called me back later stating the order was cancelled. In all, I received $875 in appeasement for all my hard work of trying to get appliances delivered, spending over 7 hours of my time on hold each time I called and speaking with a different manager, representative and supervisor and my refund for the dryer I was charged for but never received. I ordered my washer/dryer on Home Depot's website on 4/21 and received BOTH appliances in a VERY timely manner on 4/25 (less than the 1 week + Juan estimated it would be).

Long story short, I would not recommend using Lowe's for anything that requires delivery. I know all these places use 3rd parties for delivery, but somehow, Home Depot didn't have an issue. I hope Lowe's learns a few things from this experience so no one else has this problem: 1. FIX your "computer glitches" - if that truly was the problem. 2. COMMUNICATE with your customers - if deliveries get cancelled, please call the customer directly to let them know. It's super rude to have them wait around all day and not receive their order.

3. UNDERSTAND that customers re-arrange their days to be home during the window time-frame for deliveries (as a nurse, I had to take time from work and my patients to be home and to be on the phone during your work hours to deal with this - it's not fair to me OR my patients!!!) 4. 7+ hours on the phone and the amount of phone calls I had to make should NEVER happen to ANY customer. Yes, I received $875 in appeasement for my time and effort, but as a new home owner who just moved, this is unnecessary added stress. Thank you.

My son asked them if they still had the floor model. He was told that they do not sell the floor models. When I returned home from work that evening we headed out to Lowe's for a resolution. The manager could not have been less helpful nor was he concerned about the situation. My son went in search of the floor model and it was not there. He asked the manager where it was and the manager advised they had SOLD IT. I thought they didn't sell the floor models! This model was being discontinued so we could not wait for more to come in. My son assured me that the damage to the one that was brought to our house earlier that day was minimal and once the handles were installed it would most likely hide the small dent. My son asked for a 20% discount due to all of the frustration and they did agree to that.

The refrigerator was redelivered the next day. The delivery guys said they could not install it for us, because it sits up on a ledge that is about 4 inches high between two cabinets. Again we call Lowe's to have someone come out to install the refrigerator. They advised that their guys could not do it and told us to contact Porch.com. We did. They said THEY could not bring it up from our garage or install it on the slightly elevated platform. Apparently you can only have a refrigerator delivered and installed if you live in a ranch style home with no stairs up to the house. Please explain to me how a home improvement store that has contractors that do entire kitchen remodels cannot simply install a new refrigerator. We have now been without a refrigerator for TWO WEEKS! My only option right now is to plug it in where it sits in the garage. Absolutely ridiculous.

Called Samsung again and apparently, I need to get a Lowe's worker to come and sign off on the installation which they want around 180$ for this...ridiculous as this should be a very fast process. But whatever gave in and set up appointment and paid the fee. My father disconnected the dishwasher to take a look while we were waiting as well. Well today was the day of the appointment and they don't even show up. I had to get someone to actually sit at my home 12-5 today as I work, and no one shows up, not even a call.

I called Lowe's around 5 and did not even get a real apology, just we don't know what happend you will be called a different day to reschedule goodbye. I felt the worker was very short brief and a little rude. So now I still have a unhooked dishwasher, and have to wait for an entirely new appointment to be made and get someone to be at the house again for this. This whole experience has been a waste of time and I will not be recommending this location in the future.

I was able to talk to the people in the store and got the estimate reduced by $300.00, and was then told I'd be contacted by someone soon to arrange a time for the work to begin. FIVE DAYS LATER, I still hadn't heard from anyone about scheduling the work, although I did get a phone call giving me a toll-free number for any questions. When I did call that number, the menu was very confusing and after I just hit "0" for the operator, I had to wait ten minutes to talk to someone. I was told that there was some problem with my work order, but he couldn't tell me what it was and that he'd call the store to find out. After waiting another 10 minutes, I discovered that there was a question regarding my revised estimate AND the guy told me that they couldn't do anything since I didn't purchase any tile!

I emphasized that over and over again I'd told the people I'd talked to that I had 12 boxes of tile that were ready to go but no one had notated that on the work order. I then asked the question: So, if I hadn't called you myself, how long would I have to wait before anyone contacted me? I couldn't get an answer but was told that I'd be contacted soon about this. Five more days went by without a word and today I went to my local store and cancelled everything.

I wanted to have this done to surprise my wife who works overseas and was told along the way that I'd have it done before she returned. HA! I'll still use my local Lowe's to purchase things but I'll NEVER even consider having them install anything. It seems to me that this could have been done without any hassle whatsoever, but the process of sending out someone to make an estimate that I didn't see until days later and then having things go through a central office who had to work with a sub-contractor who evidently lives over 60 miles away is just ridiculous. I certainly learned a lesson.

He said multiple times, that’s no problem. He can go back and assemble it. We checked out, and then Willie says come back a little before 6 PM to pick it up, on our way back to the store Willie calls and says that he wasn’t able to get the mower assembled. I said, "You told me multiple times that you would have it done today, we are now three minutes away from the store with our truck and trailer for the second time today." He said, "I’ll see what I can do."

We get to the store, I walk in and find Willie walking around straightening shelves. He wasn’t in the back assembling it. He never even tried to get it assembled. I ask him if we can just take it and assemble it ourselves. He said no, it has to be uncrated and inspected first. I said, "OK then. When can you have it done?" He said Wednesday. WEDNESDAY?!?! Why on earth would you tell a customer multiple times you will have it done today, when now you are now saying three days later?

At this point I am beyond frustrated and I walk up to customer service and ask to talk to Willie’s manager. I tell him the whole issue with Willie. He says he will have it rushed and have one of his guys put it together tomorrow and we can pick it up after 4 PM. I arrive the next day with our truck and trailer, again. The lady who helped us in the mower department I think her name was Jackie, she was very helpful. At first they can’t find our mower. They say it’s not assembled. I tell her the whole story that happened yesterday. She looks up the mower. They put it under the wrong name. Go figure! She then has to call another manager over to now “steal” it from this customer. What a mess! I would NOT recommend buying a mower from Lowe's ever! It was a disaster that just kept getting worse.

The company does not specifically write that new or old homes without electricity do not qualify for their services but their installation company Legacy states that Lowe's does not provide free generator use for their installers and that it is acceptable to ask a neighbor to use their home outlets for electricity service when installing their neighbor's purchased products.

Any home that is in need of new or replacement doors and windows is not secure enough to spend $1,000 installing new electricity and plumbing lines, and the company's subtle maneuvering around providing less help to people with less, wealth, fame, or popularity may make them liable for property theft and/or neglect issues because their customer's home are not secured quickly with the home security products that they are buying from the company. Since Lowe's agreed to compete with Home Depot to provide certain products and services to their shoppers which may qualify them, for special advertising, import, tax, an/or insurance discounts, they should be required to spend the money to hire dependable local handymen and provide them with tools and resources to allow them to get their job completed correctly after an item is purchased.

After our installer worked until 5:30pm he ended up needing more trim. Once he arrived the next day 1.5 hours later than he said he would be there, he realized he bought the wrong trim and needed to go back to Lowe's and get more. He was gone for another 2.5 hours due to the Lowes not having the right size. After he came back he finished the install of the doors, he then informed me that he isn’t supposed to do any touch ups of the door/paint the door or anything according to Lowe's. I am sorry but seriously!? What person in their right mind would be ok with just having the doors installed and not having a finished product? My husband now has to paint the doors since they do not match the white paint and have marks on them. This has been a complete nightmare, I will never ever ever recommend Lowe's to anyone ever, I will go out of my way to tell people not to use Lowe's. Do not waste your money or time.

Finally I called Lowe's on the day of Delivery about 2pm and immediately realized they had no plans of delivering my stove that day, they seemed completely unconcerned that I took time off from work due to the appointment they set. I was rescheduled for the following Tuesday, April 23, 2019, this time I did receive an confirmation email the day prior. The following morning I receive a call that the delivery driver was a no show and that my stove could not be delivered, until Saturday, April 27th. This entire process could not be any more irritating, the casualness in which Lowe's misses and reschedules appointments on paying customers with no concern over their time, or need for their product is the worst part. I noticed from several other reviews here that I'm not alone in my frustration. They have offered a discount that I can not receive until the stove is in my home, we'll see if that ever happens.

Original review: I placed an order online on 3/21/2019 for re-install the fence and set up a delivery date for 4/20/2019. On 4/19 I received an email and text asking me to confirm the delivery next day between 7:30-11:30AM. I hired an constructor to demolish my old fence and waiting for the materials. 11:45AM no truck shows up, I called and Lowe's said they postponed my delivery 3-4 days later. The person answered my phone asked me to contact with Lowe's local store because he know nothing further.

I went to local store (Sunnyvale, CA) and met Martin and his manager Lana. The answer I got from these 2 employees is their delivery truck did not wait for loading up my stuffs. They blamed to the truck company. I purchased and paid $80 of delivery charge to Lowe's, and set up for delivery 1 month later. I even got the delivery confirmation by email and text one day before the day. Should I care about their truck company's fault? Lowe's service manager at Sunnyvale,CA store seems to know nothing other than repeating what her subordinate told her. She even does not know the phone number of her delivery department. What a shame! I purchased Lowe's products and expected their better service over Home Depot, but I was wrong. They have no responsibility of their obvious faults.

Wrong, not even a year has passed since we got it, it has been repaired 3 times, requiring a new pump motor and control panel as well as the locking switch. Oh yeah, after the motor/control panel were replaced, the first time we ran it, it leaked water since the tubing had become disconnected after the 'repair' and the national rep for the local repairman KNOWS his employee didn't do it. Now we have a torn up kitchen floor in our custom built home and since this happened we found out that our flooring company, Shaw, stopped making our floor.

This means the WHOLE first floor has to be torn up since we can't match the floor, nor can the insurance company, but hey we now know Shaw doesn't make our floor anymore! So now we get to spend the next week in a hotel, farm out our dogs to sitters and empty the whole first floor just like we are moving again. Oh, I won't be buying another appliance from Lowe's and you must know, our new flooring is NOT by Shaw!

Yesterday 4-15 refrigerator not working again. Asked to get a replacement or money back. The answer no because warranty pays for fixing unit. How ABSURD? They have put more money into trying to fix it then I paid for it. Yet I am living out of an ice chest 2.89 a bag they don’t pay for and trying to buy food without even being repaid for the first time it went down. STAY AWAY FROM LOWE'S AND THEIR INSURANCE. THEY DON'T CARE OR STAND BY THEIR PRODUCT.

When I called them after four days, I was told it's an expensive part and they might want to replace the washer instead of paying for the repair. It would be cheaper for them to just replace it. They said I would be called within 3 days with their decision. They never called. I called after three days and was told the same thing, but they never called again. After four or five calls every three days I talked to a nice supervisor who arranged for another repairman visit. This time I ran the machine on spin cycle for the repairman so as to hear how deafeningly loud the noise was. He said the tub bearing was bad. This time I made sure he wrote down in his report that the bearing was "bad".

After five days, and 25 days since I first called Lowe’s, On 4/15/19 I called Lowe’s and ask to speak to the supervisor. The call took 45 minutes to speak to the supervisor for a few minutes. She said her name was Courtney. She referred to the repairman report omitting the the part where he stated the bearing was bad. She said despite the excessive noise on spin from the bad bearing, if the machine was still able to complete its wash cycles, the Lowe’s warranty I had purchased for 5 yrs, for $109, would not be honored. She was quite "mater-of-fact" in her tone, non-apologetic, did not show any concern for my dilemma.

I asked for their claim denial to be provided to me in writing so that I could show it to the judge. She said it wasn't available in writing. But I could request it from their legal department in No Carolina, but could only write to them if I was a lawyer. I asked if I could cancel the remaining warranty contract and receive a refund. She said yes it would be pro-rated, but in my case it would be $0.

They came and replaced 4 gouged and scratched deck boards, and the 2 boards that were a different color and pattern. They bolted the Deck underneath to the house but didn't screw some bolts in all the way. Also lowered the deck below the threshold. Railing was still not right and I still had more scratched Deck boards. They came back and supposedly replaced scratched/gouged boards, although they seem to still be there! They also replaced the railing to the right height. A couple weeks later the railing started to break away from the posts. They had screwed the fiberglass brackets too tight and cracked all of them so now the railing is all falling apart. Lowe's just keeps saying the brackets are on order. Also, the installer pounded some of the posts caps so hard that the tops are flattened instead of coming to a peak. I have so many things that need replaced in my house, but it won't be products or services from Lowe's.

Over 1 year later I'm still trying to get a refund on these items. I'm due $4,129.17. Today, I got a letter from their Senior Manager of their Central Production Office, dated April 5, 2019. I received it April 10th. He generously gave me 10 days from the date he wrote the letter, & offered me $2,500.00, & that is his final offer. If I don't respond in what is actually 4 days, I get nothing & they will consider the matter closed. How rude! And how wrong! Take my advice, hire your own people for everything. Never go through Lowe's!

Since our purchase we have had continuous issues from both our refrigerator and our range. We have had them repaired almost a dozen times now. Aside from those frustrations, my biggest disappointment was learning that the salesperson had given us incorrect information. I called in to make yet another claim on my range yesterday and was informed that my warranty is no longer active. I asked why it was inactive and was told that it was expired. I was then informed that my warranty started on the date of my purchase and that it did not in fact start after the one year manufactures warranty ended.

I think it is very unfair and unacceptable to sell a warranty with incorrect information. It is also unfair and unacceptable to start a warranty on the date of purchase when my delivery was so far delayed due to the store not having my appliances in stock. Needless to say, I intend to take my business elsewhere from now on. Amanda **.

After 30 hours I call back to see where my case was at. I was asked to wait another 24 hours and my case was escalated. Another 24-hours pass and no one contacts me. So I call 3rd time and once again they say that they will escalate my case and someone will call me in 24 hours. They suggested I call several stores to see if they had what I needed in stock and gave me a couple of suggestions from what they can see on the computer. I called the store closest to me that showed they had the product and was hung up on three times after being transferred to the plumbing department. So I called back the corporate line and they assured me that someone would call me within 24 hours because they escalated it to a store managers response.

After this I called for stores. Finally found two stores that might have the product. Went to those doors and found the first one had only part of my order I needed. The second store actually had both parts miraculously and I swapped out the wrong parts and took them home. The following week 5 days after the last contacted the corporate helpline I finally get called by the store and they wanted to know if I got my problem solved and when I told them I did in the trouble that I had gone through didn't even really get a legitimate apology. This was the worst experience I've ever had with any store customer service.

I am now waiting on door number 3. It has been 5 months. I also ordered 15 windows at the same time. 4 arrived obviously broken. They were sent back and the other 11 were installed. The saga of communicating with our "rep" has been abysmal. The level of unprofessionalism is so astounding I have had to stop and wonder if I'm on some kind of prank show. I received one call from her and when I answered she said "Yeah I got a voicemail." If the number hadn't come up as Lowe's Customer Service I would have had no idea what she was talking about. In that conversation she let me know she had been emailing me but I wasn't responding. I asked her what email address she had and she gave me my dead 13 year old child's email address. How she even had that, I will never know.

After months of waiting, the 4 replacement windows arrive and we had noticed issues with the windows that had been installed. ALL 11 windows are broken or have major defects. The installers wouldn't even install the other windows because the situation is so bad. I waited another week and reached out to our point of contact Cassandra again who was "just getting ready to call me" and she is "just about to" email the store to get in touch with the Reliabuilt Rep. When I tell her I would like to speak to someone else as she has been wildly unhelpful she refuses and gets mad that I would want to escalate this further.

I have junk windows in my home that are all needing to be replaced and she doesn't see how this is an issue. I want this situation resolved so I can sell my home, Their delays have already cost us the home we planned to purchase and now here we are 5 months into this ordeal and I still have no resolution. 5 months and still no door and still no windows. Then as it turns out I was sold the bottom of the barrel on windows. The salesperson completely misled me and I guess I am the dumb one for listening to him and not going with the windows I was intending.

Thank God I didn't start any other projects with them. I was planning a lot more work but Lowe' s will not get any more business from me. I will have the floors and countertops I ordered yesterday from somewhere else before this situation is resolved. I have been patient. I have been understanding. I have been everything you'd want in a customer in a bad situation but 5 months is LONG ENOUGH. I want this fixed. I want it done RIGHT and I want it done NOW! This barely scratches the surface of what we've been through for what SHOULD have been a straightforward project. I even Paid in Full so I'm now out over $15000 for NOTHING!!!

Let me pick the last time I went to the store. It was Saturday March 16 2019 at 9:30 in the morning. I purchased 4x8 sheets of external siding. There were no other customers to help me load the material. I had to load the material on a vertical style cart myself, on the end row near the cash register. Why a vertical cart the employees do not bring carts in from outside. I could not find a sheet cart in parking lot and none were available in the store. After loading the 11 sheets of material I proceeded to check out. Paid for the material and pushed cart into loading area. Brought my truck to loading area and attempted to load material myself.

Finally gave up and asked cashier if there was any way I could get help. She stuck her head out the door and asked another employee who was lounging on the cement bags to help if he had time. He was not wearing anything that identified him as an employee. So I was not aware he worked there. We got the material loaded. After completing this I parked my truck back in the parking lot and returned inside to pick up a few other items that I had on my list. I noticed a horizontal style cart left in the middle of the door with 2 trash cans on it full of garbage. A woman in front of me walked past the garbage and went behind the Pro Desk (Nothing Identifying who she was) I picked up my remaining items and got in line to pay.

The cashier did something that required a manager to reset the cash register. She requested a Manager 3 times over the intercom all the while the line is getting longer. Finally the woman I walked in behind got up and brought her card over to reset the cash register and commented she was not working. AHA she was a manager who walked past 2 garbage cans in the door and did nothing (were still there by the way). Lot of store pride there.

Now Sunday March 31 I placed an order online for pick up at Lowe's Olive Branch. Everything is in stock got confirmation Email being processed. Ordered 4 50# sacks of Pennington Grass seed. Received call from Lowe's Monday 4/1/19 Grass seed is not in stock. I asked the person about that because the Website says there are 21 bags in stock. She commented, "Yes it says that but that's not correct." They looked and can't find it. (Missing 1000# of grass seed and who cares) She says, "I can get 5 40# bags and will still receive the 20% discount that was offered on the original order." Received the price and said that's fine. She will change the order. My wife was going to be in town and I asked her to pick it up. (Big mistake)

After arriving at the store she stood at the online order counter for 30 minutes while all of the employees were gossiping at the customer service desk. Finally she goes to the Customer Service Desk and is now in the back of the Line 30 minutes later she reaches the counter. Gives them the information with order number. The Lowe's employee finds it n the computer and says it is not ready. Who cares about the Email I have that says come pick it up. They were confused as what to do because they did not have the grass seed. My wife went over the conversation that was had. The person at customer service desk is more confused now because the computer is showing 17 bags of grass seed in stock.

My wife is now frustrated and calls me. I really do not care as long as I get 200#'s of grass seed at the correct price. They proceed to make this big production of of how big a discount they are giving us because of the issues. 2.5 hours later my wife finally has the fertilizer and Seed loaded. looks at the receipt and discovers the Military discount is not on there. Back to stand in line at customer Service 30 minutes later adjustments are made. How much was the discount you ask without the military discount. $0.02215/lb. The only reason I used to shop at Lowe's was because of the Military discount 10% off is not bad.

Interestingly when you check out it pops up on the cashier's screen "Read to customer: Thank you for your service." That does not happen at Lowe's in Olive Branch Mississippi. There is the chance that the employees can't read. I know that they do not work. Called the store and asked for the Manager, Not available, Left my number, No returned call. Called Lowes Customer Service corporate number asked for the Regional manager to call me. Received ticket Number **. No return call. Quite Obviously the Regional Manager doesn't care much either. Maybe this store would be a good one to have secret shoppers or have the CEO come work for a day. Home Depot is just down the street. Will start going there. Not worth 10% to have to deal with Lazy people.