Lowe's Home Improvement Reviews

I called again today (Friday) after heavy rains last night in which water has saturated 3 inches in from the windows and doors. I was told that the contractors would contact me within 48 hours, around Thursday (yes, that is right, 6 days from today). Apparently, that is 48 work hours, not actual hours. I expect they will call and set something up and say they can't find the issue, because they once again waited too long and they will do nothing. I don't know what to do at this point.

Store manager didn't have much of an explanation that made sense about the cancellation and still being on the website as being available. But graciously said he would discount 1 belt to 50% off and free shipping to home, if I placed the order today online. $19.49 is better than 38 but he would not order 2. I am still not satisfied a customer. My order was cancelled so Lowe's could charge more for the belt? Is that false advertising or is it a fraudulent come on price? I don't know but it doesn't sit well with me. I don't know what day my order was cancelled by Lowe's, but the belts were available today, the day I was to pick them up! Something is wrong with that picture.

The ending pieces are 4 unequal tapered and uneven pieces varying up to 2-1/2 inches in width both over and under. When I complained the Panel Operator said, "Sorry about that" and proceeded off into the lumber department. What an inept and poorly trained employee. Of course the alert at checkout used the stamped code on the panel so there was no correction there either. I would not recommend anyone to have Lowe's personnel in Temple Texas perform a panel cut, as you're just throwing your money away for unusable material.

Lowe's customers Care's are awesome people. The price of everything was checked and I couldn't find it anywhere else cheaper. Lowe's gave me a great deal on both but it didn't stop there, if I needed anything they were there. So polite and respectful as well as understanding. I had many questions to ask and everyone of my questions got answered. The store is very well kept and clean, didn't have a problem finding anything and everything I asked was most definitely answered very well put. Thank you to everyone at Lowe's and everyone I talked to on the phone.

We left Lowe's and went directly to the local Sears Hometown Store, and in 15 minutes we were able to purchase a comparable dryer, arrange delivery, installation and haul away service, and it will be delivered in 3 days. Way to go Sears! This is the 3rd appliance we have tried to purchase from Lowe's with exactly the same experience each time. Shop somewhere else for appliances.

As to the coil springs, they stocked two varieties in blister packs with little information as to the difference except that one was larger in diameter than the other. And you can guess, when I got back home I learned that I had bought the wrong one. I guess that's my own fault, but it would have been good to have a better description of the strength of the springs. I always shop at Lowe's when I need something in the home maintenance line and this experience won't change that. I'm a military vet, and Lowe's gives vets a discount on most items.

Also, neither Lowe's nor the installer will haul dirt away, and there is a lot of it. You will need to find someone to shovel and haul it away, then find a place that will accept it, and pay $25-50 more. Finally, don't expect a lock even though you asked for one. The contract stated "hardware included." But all this meant was a "latch" which provides no security. I went to Lowe's because I thought they would provide an additional layer of protection if there were installation problems. Would have been better off to take my chances and deal with a fencing company directly.

Came to install and called me and said it would be an extra $2000. To prep the floor. I tried to contact Lowes. I am going to be nice and say 15 times over the next week or so reception answers and transfers me. After two times it hangs up on you. So I drove up and went to the store. Found the Manager that was the same guy that sold me the flooring. He said he would take care of it and call me tomorrow. NO CALL. I called and asked for him. Took a few tries. He apologized and said he would definitely call me back again tomorrow. NO CALL. I finally found a number to corporate. My 2nd time calling here. He said he would call wile I was on hold. I told him he would not get thru. He said he would definitely get thru. After about 15 minutes he came back. Could not get thru.

The next day he called me and said what do I want. I said I want out of this contract. He took off the install cost but I was still left with a house no flooring. The next day they came for the flooring but I was not there. Never let me know they were coming. So now the day after that they call me and said they were there but this time they were delivering my flooring that I already had. I did reach out to the guy from corporate but guess what no call back. I took a contractor up with me and installed the floor no problem with the base flooring I had. Now I go to lowes with the extra product I had left over and no return because it had been over 90 days. I didn’t get the product for 60 days and it did go on my credit card the day after I purchased it. THAT is the only thing lowes did right but for them. Please be careful if you are thinking about anything from this store. Make sure you don’t get charged until they deliver your product.

Oct 10 – My husband went to Lowe’s in person (Vancouver - Grandview). My husband was talking to the Lowe’s return department staff. My husband had told the front line staff that the brand new hot water tank is leaking. Lowe’s staff had told my husband that he can bring the hot water tank to the store for refund. Oct 10 – I was calling Lowe’s (Vancouver - Grandview) and talking to your return department staff too. I had explaining to your staff. The brand new hot water tank is leaking. I had bought the water tank at October 6. It was installing by licensed plumber but not from Lowe’s. Lowe’s staff had told me that I can uninstall the hot water tank and get a refund. I had call the plumber and uninstall the hot water tank.

Oct 10 – 8:30 pm The hot water tank uninstall and bring to Lowe’s (Vancouver – Grandview) store for refund. Lowe’s declined my return. I was talking to Assistant Manager. Her name is Sacha. She had told me that “No returns. Any product that has been cut or mixed cannot be returned”. I have call Whirlpool and talking to them. Oct 11 – I was calling Whirlpool (Ontario) office. They had send someone and get the water tank fix before 7 pm. Unfortunately on October 10, 2019, my opinions and positive prospective I had for Lowe’s was no more. I have had the absolute WORST experience ordering from Lowe’s Canada. I had paid for my plumber for more than CAD $600 for 2 times installation and 1 time uninstall for the hot water tank.

Whether buying or making a return, customers want to be helped in a professional and efficient manner. Customers’ opinions of customer service is largely based on their perception of how they are treated. Most of BC Retailers are posting their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. I believe if I ask any front line staff from department store no one will give me wrong information. It is very wrong, and this kind of practice towards consumers must stop.

I've been a Lowe's customer for so many years. These comments are made about the good people. The people who work at this store are very helpful, knowledgeable and courteous. I understand that manager may have to fix messes that someone else caused. And, it’s not fair, but that’s life. Please deal with it and be a professional and take responsibility. As a customer point of view, I think as a management you should admit your mistake and take responsibility for it. I think the manager is trying to get away with deflecting, or explaining what went wrong. I need some explanation.

The next morning the city inspector arrived. He passed the mechanical inspection, but informed me that ACI was also suppose to apply for and provide me with an electrical permit. The inspector told me the electrical would fail anyway because the electrician legged off of an existing 220 outlet, thus leaving two 220 outlets wired to one 220 breaker. Apparently ACI did not file for this permit as well. I called ACI of this permit and the improper wiring. An ACI representative told me they would obtain the permit and talk to the electrician. ACI never responded to me on the electrical permit or whether they talked to the electrician. I learned a week later from the City of Spokane that the permit was finally obtained by ACI.

I called the ACI sales representative who placed the initial bid for the A/C work to ask him to correct the wiring issue. He said he would look into the wiring and get back to me. He called later that day and informed me that the electrician told him that he disconnected the existing 220 so the existing outlet had no power. I pulled the electrical panel to verify this and discovered that the existing outlet was indeed still wired to a breaker; thus, still two 220 circuits on one 220 breaker, of which I have taken photos for proof.

Of note, the installer left a large hole in an exterior wall where the A/C plumbing lines were piped in, leaving me to repair the wall. The exterior A/C unit was also installed underneath a sloping eave, leaving me to place a cover over it during winter to prevent damage from snow and ice falling onto the unit. Once I realized that ACI would no longer respond to my concerns, I called Lowe’s project specialist who accompanied ACI’s sales representative during the bidding process on the issues with ACI. More than a month has passed and Lowe’s specialists has yet called back.

2 weeks later our windows were dropped off at the house, and a very nice gentleman from the Bay City area, which is a 2 ½ hour drive from our home, showed up to start the install. Unsurprisingly most of the windows were not the right size, the trim that was delivered was wrong, and nobody had thought to order supporting materials such as extension jambs, spray foam insulation, or caulk. Through some creative carpentry, and our willingness to lose view-able space in order to get the project moving, we were able to get most of the windows installed. There was one that was just too far off and had to be reordered.

Through the installation process, and our inspections, there were multiple screens that were bent, and one window sash that had a weird bubble in the vinyl from what I believe is a screw head that wasn’t fully tightened down before final assembly. It is now the 10th of October and after us having to reach out yet again last week, we are being told that it should be delivered today sometime between 1 and 5 pm. No mention of the other materials that are needed to complete the job. Speaking of completed job, we are also now being told that installation does not include painting of the trim or extension jambs!

I don’t understand how Lowe's can think this is even close to being acceptable! My father owned a construction company, and I grew up building/remodeling houses, and even did it professionally for a while. Putting in new windows, and not painting the trim is like selling a new car to someone and then telling them bumpers aren’t included. I never even thought to ask if it included painting the trim as the job wouldn’t be complete if it wasn’t finished. As I mentioned earlier this was the first project in our home remodel, and unless something drastic happens it will be the last we do with Lowe's!

So arrival day comes and I haven't heard if the vanity has been delivered to the store. I called the store and find out that they never placed the order so now I have another week, which is now delaying my project even more. When I call back to get an ETA, I am now told that it will be shipped by the vendor to my house and the delivery date should be another week. In addition, they told me it was out of their hands because it is being shipped by the vendor. I just called the shipping company and today was supposed to be the delivery date, but nope. I might get it Thursday. So now I have been waiting for a vanity for over a month. Oh and the best part is that I was charged for the vanity when I haven't received it and I only got a $200 credit on a $2000 vanity. What a joke! This is my last purchase with Lowe's.

So, we get the dishwasher picked up, pay to have it installed, and then find out Lowe's website had the specifications wrong. Lowe's response to hearing that they told me tough, and that buying from Lowe's is a buyer beware situation. This is what they quoted as their terms. "Lowe's cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies and typographical errors. Products and services are the responsibility of the manufacturer and service provider, respectively and subject to the warranties offered by such manufacturer or service provider." So, basically, if you buy off of Lowe's website, you could be charged more or even get the wrong item, and it's not their problem. Horrible customer service!

However, after 5 hours I call to find out where they were? They waved off due to our driveway. Hadn't bothered to call. They assured me though that they would be back later. No one arrives by end of day, so I call and work my way through the phone tree to the store manager. Apparently I can pick it up or cancel the order because they have larger box 24 to 26 foot box trucks now. Really. You just now decided to tell me that? The three prior times I checked on this it didn't come up? I asked if they could use their massive forklift to crate the fridge to our house. That is how they have delivered bricks to our house off the large freight flatbeds. But the manager said that was not an option. Right before she told me that there was no refund on the delivery. Of course.

The manufacturer sale is now over on this fridge. This is the only counter depth fridge that fits our house. So I have to pick up this fridge. If I had wanted to do that I would have just gone down to the Navy Exchange and saved some money, but I am getting a bit old for that. The sales staff are very pleasant. But if you have any concerns about Lowe's being able to make a delivery to your home, don't count on it. Left out of the cold.

Surprisingly, we received a call from Midwest Flooring saying our carpet was in on Monday, September 30th and that they would be out to install it on Thursday, October 3rd. Naturally we were ecstatic. We again changed our move in date to Friday, October 4th. On the morning of our install I get a call from some Mexican guy saying he can't find our damn carpet, saying the office said it's at the warehouse and the warehouse says it's at the office. If you can't tell, Midwest Flooring is about as unorganized and confused as Lowes is

So, after making phone calls to Lowes and Midwest Flooring I learn that they can't decide who screwed up and naturally, they're both blaming each other and neither will admit blame of course and now I'm told we're back to our original date of the carpet coming in on the 10th and who the hell knows when it will actually be installed at this point. WAY TO DROP THE BALL LOWES! I can assure you, I'll never shop at Lowes this morning and cut up my Lowe's card about 30 minutes ago to ensure I don't get weak in a moment of desperation.

I hate dealing with these people, moving into our dream home has been a fight at times because the people who are paid to take care of this stuff are allowed to ignore calls and disregard emails. Who can go into work and not answer emails? That may be what upsets me most. Do your job and help us move on?!?! We bought 5 appliances from you. You owned up to the mistake, just get it resolved. Someone please call or answer my email.

We asked him if they would be able to get our carpet installed the first week of October as we are having a baby in the middle of October. His response would convince us to either buy carpet from them or go somewhere else. He said “We aren’t that busy so I don’t see why not. It takes about one to two weeks after the carpet has been delivered to get it scheduled and installed. So that would put you at the 4th of October.” So obviously with the time crunch at hand it was an easy decision and we didn’t feel like we had to go anywhere else.

Fast forward a week, we get our quote back and we go in to talk to this associate about placing our order. Once he found out we were going to be financing and getting a Lowe’s card, he was all on board and making sure we only work with him. So I’m not sure what kind of commission he gets from that. Anyway, as we were placing our order he said the carpet should be at the manufacturer on September 30th. Then a week or two for scheduling and installing. We were very confused because that’s not what he told us the first time. I said well how long does it take to get installed after the carpet is in. He said “About 7 days since we aren’t that busy.”. So that pushed us off again to the 8-10th. So we still went ahead with the order since we are so short on time and due with our baby between the 15-19th. We just needed to get this done. We didn’t even look around at other places because of the promises that we were made.

Fast forward another week. They called us and said “Good news your carpet got to us earlier than planned. We will get you on the schedule for the 15th and 16th of October.”. My husband asked if there was any chance to get it installed sooner and they said, “No, there isn’t because it is a big project and we prioritize smaller projects first to get them done.” And left it at that.... uh... so you’re telling me that we get pushed back because our project is bigger and we are paying you more money?! How does that make any sense?!

So we didn’t have an option. They have now moved our dates 3 times. We felt stuck because we are out of time to look around and get something set up elsewhere. They won’t give my husband or I an answer besides “We don’t make promises. So that’s all we can do.” Completely infuriating. Then we get a call from the rep we were working with telling us about a rebate we qualified for, OH AND that he misquoted us by $200. He apologized but asked us to come in with the new Lowe’s card to put that on there as well. I’m sorry, we already signed the contract with the price we agreed to. I couldn’t believe this.

I called the rep a few days later asking if there is anything we can do to get our carpet moved up because we need it in so we can refinance our house before our baby comes. He told me, “Let me call them and see what I can do and give you a call back tomorrow because I know you guys are in a time crunch with the baby coming.”. Lo and behold, I never got a call back from him.

So I called him to see if I could get an update, and immediately he said, “Let me have you talk to (this other guy who we hadn’t ever spoken to or worked with. Keep in mind he SPECIFICALLY told us to only work with him)." So first he didn’t call me and second he wouldn’t even talk to me. That’s great customer service. The person I spoke to didn’t even really know what was going on and just told me, “Because it’s a big project it’s just how the process works. So we can’t move your install date.” What is going on and why are we getting the runaround?! We can’t get solid answers from anyone. So ridiculous.

I told my husband this and he called the store to talk with the Store Director, but she had just left for the day so he spoke with a Manager on duty. This manager was very nice and genuine. Finally someone that has basic customer service skills. He was very apologetic and told my husband that he would talk with the department manager over flooring to get some resolutions/answers and call him back in an hour. Luckily he did follow through and the department manager did reach back out to my husband.

The department manager said that he would be having a conversation with his team and see what he can do about compensation for the trouble. He did call back the next day and said we did not owe the extra $200 that his rep misquoted us, and said he will call the installation team frequently to see if there is any way to move us up and will be in touch. I can’t believe it has had to go this far, but I felt the need to post about this experience because I don’t want this to happen to someone else. My husband and I were going to go get a quote for blinds from this Lowe’s, but now we are going to go somewhere else. As this has been nothing but a nightmare and a headache with these guys. My husband and I will be shopping at Home Depot from now on. We suggest you do the same.

Today, I was told that the window they had in stock was too small, and it was unknown if that was even my window to begin with. Lowe's still did not even reorder the window as of today, and I was informed that they were not sure when they could reorder the window. So after wasting thirteen months of my time, they said that they could issue a refund or move forward with an installation that they did not have a time frame for. Thank you Lowe's for wasting thirteen months of my time. I will never do business with you again.

So, set up again for the next Saturday. DSI never shows up that day - told by neighbor that a delivery truck stopped, took a picture of the front door and left. Doorbell NEVER rang and we have a RING set up so know that they did not come to the door. So, back to Lowe's to cancel but talked into trying again and delivery set up for the following Friday. Same company - Lowe's apparently is slow on the uptake. DSI actually shows up with 4 guys, takes out old fridge, brings in new and it doesn't work. Exactly who the broken appliance is on we will never know - was it manufacturer, damaged at Lowe's or damaged by the delivery service? Regardless, DSI guys then tell us they are taking it back out but are leaving with our original refrigerator because they are behind schedule.

Managed to rant enough to prevail and get our original back in but went to Lowe's AGAIN to cancel order. Talked into one more try after given a partial refund. So, here we go again. Refrigerator coming today. Well, phone call to DSI when we did not get the phone call from them telling us time frame, and we are put on hold, permanently - they never came back on line. Now heading to Lowe's to get a refund and that is it.

Clearly, the priority of Lowe's is to cheap out on delivery. Read the reviews for DSI in San Francisco - it is abysmal. Worst part is that we have purchased multiple appliances from Lowe's for our home in Tampa, FL and had wonderful experiences. But because there is no oversight of the delivery services they hire, we will never again trust whether we need an appliance in CA or FL. Get your act together Lowe's and demonstrate that the customer's experience matters. We will go to a local appliance store and pay a bit more to guarantee reliable service in the future.

At this time with climbing the ladder I talked to Brian and he offered me the same specs on another pressure washer for 10% off of $979.00, model # Simpson 4200-PSI 4 gpm. This is a switch and bait scheme that they are trying to pull. After emailing the CEO, Marvin Ellison I get another person Sadie from corporate trying to tell me more or less "too bad". DO NOT DEAL WITH LOWE'S!! They could care less about you!

of the store. I see the employee I requested the tape measure from. He is meandering in the paint dept. Looks at me but didn't offer a tape measure. Continued to the customer service desk. Asked if they had an Appliance Specialist on hand. I needed to buy a dryer. She pulled their schedule out and said, "Yes, Richard." Turns out Richard was standing next to me. I said, "Hi Richard. I need your assistance in Appliances." He replied, "Do you just have questions or are you interested in buying something." "Ah I am here to buy a dryer," I replied. He said, "Okay I will send (cant remember the name) back there to help you."

I heard the request for this person to go to appliances but still no employee. I went back to the front to find Richard & Kathy and some other employee watching the Seahawks/Steelers Football game. Imagine my rage! After a Few "**" Bombs saying, "Really. You're watching football when I have been in the back for 1/2 hour to buy a dryer!" I was asked to leave the store. You just can't make this up. What A freaking joke. I passed up Home Depot to go to this store. I went to Home Depot in Spanaway and bought my dryer.

A couple of weeks later I go to the Lowe's that should have received the tile. A nice man who worked at Lowe's helped me out and I showed him a picture of the tile and the price. He said "Yep that's the price." I told the him I needed 1200 sq ft of tile. 1 case of this tile covered 11.60 sq ft, making a total of me needing 104 cases of tile. The purchase price of the tile was $0.22 sq ft, making each case $2.55. I purchased one case to take home with me, and the Lowe's worker and someone else who came to help invoiced 103 cases for me. This was on a Monday, and I scheduled the delivery for the coming Saturday.

Between Monday and Saturday, my husband got into a car accident and suffered a broken neck and bruised his spinal cord. My husband has been in the hospital and now a spinal rehabilitation center to learn how to basically do everything the body can do. We still do not know if my husband will get full function back of everything. Needless to say I was not doing well. So the last thing I needed was for Lowe's to make things worse. I get a call on Friday, a day after my husband's accident, letting me know that my tile will be delivered between 2 and 6pm on Saturday. I confirmed this with them that that would work. I planned Saturday around the tile delivery.

Come Saturday, around 10am, my kids and myself are on our way to the hospital to see their daddy, when I get a call stating that the tile should be delivered within an hour. I was so upset, I called the delivery company and stated that I would not be home and confirmed the delivery for between 2-6pm. The driver had asked if he could just drop it off in front of my garage since it's only 13 cases. I said absolutely not! I told them I could not move all that tile by myself. then I stated that it should be 103 cases total and not 13. They said, "OK we will call you back." They did not call me back. I had to call them back. When I called back I was told that the driver completely ignored my request and dropped off the 13 cases of tile in front of my garage and left. They then transferred me to the store manager, where I bought the tile, and I will admit I was already very emotional and not the nicest. I did apologize, but I was mad.

The store manager made the driver go back and pick up the tile. But when I asked where the rest of my cases of tile were he said, "Ma'am you only bought 104 pieces of tile, not 103 cases of tile." I said no that's not true. I told him the names of the two people who helped me invoice the cases of tile, he said well that one guy is new to flooring and they didn't even have that much of the tile in stock. That was a lie because the man that helped me said they had over 400 cases on hand. I told the store manager that I was going to call Lowe's customer service because this was not ok. He said I can do that, but he knew exactly what they would tell me. He said they would tell me it was a pricing error and would not be able to sell me the tile at that price.

I called the customer service and lo and behold that store manager was right. They told me those exact word. They said this was pricing error and there was nothing they could do about it. I said yes, "There is, you can honor that price." They said, "We don't do that pretty much." I asked to speak to a supervisor. Unfortunately the supervisor was no help. Again, I was emotional already, and cussed about twice with the supervisor, then apologized. But in the end I asked for them to please honor the price, because this was not my mistake. This was theirs. They still would not do that. All they said were they were sorry and they will make sure this will not happen to me again.

I said to them that I am nobody and they will not care if this happens again. Then I asked when did it come to this? When companies don't honor their mistakes and the customers get screwed. They just don't care. I have a screen shot of the price of the tile that was online, but for some reason I am unable to upload it. But it was $0.22 a sq ft. Each case covered 11.60 sq ft, making the case purchase price $2.55 for each case. This is what was invoiced but not honored.

Well it is now September so my husband called the project coordinator only to find out the order is still incomplete. They for some reason shipped our fence locks to us early August so we thought it was going to be installed soon. Well the coordinator tells us they’re waiting for fence locks. **! We got them a month ago! They said, "Okay we will figure it out and be in contact with you next week to schedule the delivery." It should be quick! A week rolls by. Nothing! So my husband calls and calls. No answer or the coordinator is out of office. Next day, I get a phone call saying the delivery is scheduled for October 11 and installation October 14. And also a new name for my project coordinator.

What is going on!!! We paid in full for 4 months and are still waiting for a fence. I wish we could just cancel and go with a professional fence installer and not deal with this headache. I will post an updated review once I get more details on this God awful process. Do not use Lowe’s for a fence!! They will give you the run around and no option to cancel unless it’s within the first three days! Ridiculous!

SHAME ON YOU, LOWE'S! Have you any idea how many bottled up memories you invoked by putting this poor Lady through such an interrogation? SHAME ON YOU! We go to Home Depot, she shows her ID and BAM, we get the discount. We go to HOME BASE, she shows her ID and BAM, we get our discount! We’ve gone to many other retail outlets across this great country, she shows her Military ID and BAM, we get a discount! SCREW YOUR REGISTRATION AND SCREW LOWE'S!!!! NEVER AGAIN WILL WE EVER SET FOOT IN ONE OF YOUR STORES!!!! To require the wife of a fallen military hero to "register" the horrors she's already lived through and has an ID to prove it, all for a lousy 10% discount, is above and beyond insult!

Later on that day, I got a confirmation email that they will deliver my refrigerator between 9:30 am and 1:30 pm. It was all fine until this point. On Friday (delivery day), my wife waited at home but they didn't give her a call about the delivery. So my wife called Lowe's to check when it's going to be delivered. At first, they said it will be delivered on time. So my wife waited until almost 1 PM but nothing came in. So she called Lowe's again and the operator suddenly "yelled" at my wife. She said to wait and made my wife wait on the line for 20 minutes for nothing. After that, she "yelled again" at my wife that it is my wife's fault and they don't have the refrigerator in stock. She was so unorganized when she was saying according to my wife, but the point was that they don't have the refrigerator in their stock and they cannot deliver it today.

My wife called them again later to ask what actually happened. And they kept transferring the call to each other, not doing anything for more than 20 minutes. Finally my wife got in touch with one of their store manager. And she didn't apologize for anything that they did, and just said it could happen as they normally check their stock on the same day of delivery, which is totally a nonsense. She never said 'sorry' or 'apology' when she was talking, and never tried to explain about what has happened. So we had to cancel our order.

Summarizing, 1. Operators are so unorganized and some of them are extremely RUDE. 2. Their stock management is extremely unorganized. They sent me all the confirmation email about the delivery and then they found out that they don't have the item in their stock on the delivery date. And according to them, it is normally what they do. They don't check if they have items in their stock until the last minute. 3. All of their attitudes to this issue was so unprofessional. They tried to avoid facing the issue and they never tried to resolve the issue. I really don't like to write something bad about any services or companies, but this was the worst experience ever in my life. FYI, it was Lowe's Orangeburg (NY) store. I don't know how other stores are doing, but looking at what these guys are doing, I don't expect much from other stores also.

2.) We select the dishwasher and under color/finish it was lowe’s has us covered with warranty, assembly, haul away, and more. You cannot click this so we add to cart and move along. S 3.) Once added in cart it gives us add on option for haul away which we order and extended warranty which we do not. There are no restrictions on haul away and also nothing that mentions the ability to even pay for installation. At this stage it’s implied throughout the entire process the installation is included in the delivery of the product. We purchase haul away to remove our old dishwasher. 4.) It takes us to delivery and payment which we fill in all the information. Nothing about installation is mentioned in the invoice, email confirmation, or phone call.

The driver arrived on site and did not remove the dishwasher because one value was connected and also informed us they do not do installations. This is not his fault and he was respectful. The item was dropped off and left in our kitchen. We call Lowe’s and are transferred through a series of channels from corporate to local to help with installation. No managers were available and we spoke to 6 different people. Eventually someone took down our name and said we would get called back. We have no dishwasher and our sink is not functional until a new one is put in so we were required to pay a 3rd party to install this first thing next day at a very expensive cost.

Not only were the advertisements misleading and setup to anger customers, but you as a company failed to upsell a customer to an installation. Had there been an installation option in the cart I would have paid for it or noticed the error and found an alternate route. An email should be sent after, or a notification in the cart should be giving for installation or this will be more of an issue. Unless there is some rectification we will never shop at Lowe’s again as this experience has made buying an appliance a nightmare rather than a simple transaction.

After the measurements were completed, I asked how long before someone would contact me to confirm the contract estimate and schedule the install. I was told someone would call me within two to three days. By Friday (5 days latter) I had not been contacted. I called install services who switched me back to the store. They informed me they had “just got” the template measurement and that there would be an additional charge. I paid the additional charges and was told that someone would be in touch with me Monday to schedule the install.

On midday Monday, I had not been contacted so I called Lowe’s customer service. They informed me that it would take two to two and one half weeks to fabricate the countertops and then someone would be in touch to schedule the install. I told the customer service person that that this was not what I had been told and that I wanted to file a formal complaint. I also pointed out that I had received an email from Lowe’s stating that a Pro Service Consultant would be following my project to make sure everything went smoothly.

After arguing with that person she switched me to Pro Services. After about twenty minutes on the phone with Pro Services, and having been told it could take up to three more weeks the Pro Services person told me he would call and get a confirmation on the install time and call me back; he never called me back. Since I wanted to file a formal complaint, I called the corporate office in NC. After holding on the phone for one hour and twenty minutes, the whole time being assured by a recording that they would be with me “momentarily”, I hung up the phone.

I was out cold for the night but got up and sent him packing. Turns out he was calling the ancient landline and NOT my newfangled cell phone. In several discussions with Customer No-Service the next day it was noted that they use a THIRD PARTY delivery and setup service. There's the problem - no accountability! Presuming that we ever actually get the darn thing and don't have to put the credit card charges in dispute (luckily I married a former attorney), this will be our last trip to Lowe's.

Getting frustrated with having numerous conversations with the contractors to fix bad work, I next got with installation manager, and had her come on site and talk about it. She came on site, and agreed that things were not up to par. She was going to meet with the installers on site the following Monday to deal with the issues. She did, and they addressed some of the issues, but it still looked horrible. Baluster rails that were cut to odd lengths, the ends were supposed to be cut to 45 degrees…some were close, others were nowhere near. As well as some of them had a side pitch cut to them. It was obvious that instead of setting up a jig on a miter saw to make consistent cuts, everything was just being hand cut with a circular saw or something like that. Plus they tried to fix some of these bad angles by cutting them in place, which resulted in cuts on the 2x4 they were attached to.

Add to that, multiple balusters were loose, and you could easily pull them off by hand. I got back on the phone with the general contractor, and explained. Also explained how horrible even the quality of the chosen wood was. It was literally explained to me that this is the standard at Lowe's. I told her that if I knew any of this I would have never given them my business.

I had also previously pointed out to her on site that I felt there was structural corners cut as well. I showed things to her, and she even took pictures and notes of it. It was later explained to me that the structural aspect was up to par. I highly beg to differ. I found where a post that is supposed to be attached to the cement footer, is just resting on it. Plus the deck isn't even putting any weight on it. You can grab the post and move it around with your hands. The support beams that rest in the hurricane clips, things aren't even nailed together tight. How is that structural? There are also places where the hurricane clips don't line up with the post and a nail is shot through and completely misses the post.

Beyond that from aesthetics, they didn't even bother using the spacers that came in the massive box of deck screws to put down the deck boards. Some of them have 1/8" gap, while others we measured out like 7/8" gap. Not to mention that they didn't even use 1/4 of the big bucket of deck screws. So why didn't they buy smaller quantity? Or add to that the fact that the plans called for doubled up 2X12’s across the front. They aren’t doubled up. Yet it was in the bill. I could continue to go on and on. There are crooked cuts, stairs that don’t sit level, stairs that are crooked. We had just got our house painted before this, and instead of working around the gutter, they ripped it off the wall, and bent it out of the way.

When I brought it to their attention, they were proud to tell me that they had mismeasured and I was lucky as my deck was a foot bigger. But what about my gutter? If they had followed plans, they would have gone next to it. Or if they would have used common sense, they would have questioned it. But instead they tell me, “That’s not us.” So now I have to figure out how to redo my gutter, as well as fix the new exposed paint on a two story house, and the icing on that cake, they chipped the trim at the bottom with a nail gun when they were attaching the ugly straps for the stairs. Yet when I brought it up to them, the response was along the lines of not their problem. The deck is approximately 20X30, and I have close to 50 pictures and videos of issues that are just horribly executed. I’m at the point where I’d rather have them rip the entire thing out and start over with the other contractor who specialized in decks.

Very shortly after, a hold was put on the entire amount that would be charged for my refrig in the checking account of my credit union. This is in spite of the fact that no charges have been incurred since April--and everyone I have talked with thus far has been fine with my needing to postpone in response to their policy, which is to take the money out of the buyer's account 2 days before the item is delivered. My delivery date was canceled yesterday by myself, but it had been reset for Sept 15 on Aug 1. That day I spent 4 hours on the phone with several employees, some rude and with no demonstrated concern for my problem. Their answers were moreover inconsistent.

Two employees, for example, assured me that that there would be no hold and that it would be corrected. Others told me that there would be with much circular talk. I believe that Lowe's wanted me to cancel my order, perhaps because it has been going on for so long. However my reasons were good ones. I regret that there is no better way to address the gross disrespect Lowe's demonstrates for its customers, and have complained about store management problems in the last 6 months to Lowe's customer service dept. to no good apparent end. For this reason although I will not be shopping at Lowe's anymore, I have reached out to Consumer Affairs.

Once the card arrived, I called the extended warranty folks back to set up the purchase, installation (and installation reimbursement) of the new cooktop (as instructed by the initial warranty rep.) I was told by the phone rep (after being on hold for about an hour) that it would be easier to go to the store in person, purchase the cooktop and set up installation through the store (I now know it was easier for him, not me.) So, I drive out to the store and speak with a Lowe's employee (who happened to be the manager of the appliance department). I had already picked out a different cooktop (because why would I buy the same cooktop that quit after only 1 year of use?) and made sure the measurements of the new cooktop, (based on the pdf file from the company) fit in the countertop.

I was told by this manager that I would have to pay $35 dollars to have it measured "by a professional" before they would install it. I told him that I would not pay it -- it was Lowe's responsibility. His response was "well you have money left on the card because the new cooktop is cheaper -- just use the gift card for that". It took several explanations from me to make him understand that the gift card was for the purchase price of the cooktop only, not the installation or measurement (which I had already paid for during the remodel). He called someone and spent about 20 minutes talking to someone at the warranty department. He then told me everything was taken care of -- I should receive a phone call from the outside installation company.

Before leaving, I verified verbally that all I had to do was wait for a phone call from the installation company, set up the measurement appt, purchase the cooktop with the gift card and it would be installed. He said "Yes sir". After about 2 weeks, no phone call. I called the Lowe's Store back and was greeted by a very short tempered female. She stated she couldn't find me in the computer by my name or phone #. She then stated I must be calling the wrong store. She then stated she was the only person that works in appliances I couldn't have spoken with anyone other than her.

After I described her boss to her, she put him on the phone without an apology for basically calling me a liar to my face. The manager then proceeded to lie to me telling me that he told me I had to pay the $35 dollars before someone would come measure an opening. I asked to speak with his manager -- he tried to stonewall me but eventually gave me the Store Managers name, who he said was not present at the store and had no work cell phone number.

So at this point, I am done with the speaking with the store employees and call corporate to complain. If you ever tried to put in a complaint with a large corporation, you probably know you have to tell your story to several different people. I spoke with 3 different representatives, repeating my story for each one. The first rep was polite but unable to answer any of my questions/complaints. The second rep, a supervisor, was rude and short and cut me off at every sentence. She also called me a liar to my face (that makes 3 employees in the span of 30 minutes who said my description of events were wrong), saying the attempted repairs could not have happened the way I described and that nobody at Lowe's would tell me that the installation was covered. So now, not only is the measurement not covered, but the neither is the installation.

She continually cut me off mid-sentence and I finally had to tell her to let me speak to her manager. The last manager was polite.. He told me that the installation WAS covered (but I would still have to pay the company THEN apply for reimbursement) but he did not have the authority to override the $35 "measurement fee" (which did not need to be done because according to both of the manufacturers installation guides and my own measurements -- the new cooktop would fit -- it had a wider variance on the cutout dimensions than the old cooktop. I am not sure what "expertise" is needed beyond that).

My wife and I purchased all of our appliances and much more for our home remodel and exclusively shop there for all of our home improvement needs. We drive by the other Big box Home Improvement store (the orange one) to go to Lowe's. I finally asked the representative if losing customers who had spent over $30,000 in their stores (20k on just appliances) over the past two years was worth it over $35 dollars. He said there was nothing he could do. I then requested that they cancel the gift card and send me a check for the amount on the gift card, which he obliged. He could not even tell me how long it will take to get the check to me but I'm assuming another 3 weeks, meanwhile we have been without a cooktop for about 3 months now.

Lowe's could make this process much smoother for the customer (who is already disappointed about the product failing) but instead makes the situation worse with poorly trained, unethical, defensive employees who are too busy or uninterested in making a loyal customer (now former) happy, even to the point of calling them a liar. (And to top it off, the Lowe's warranty has a $50 guarantee if your product is not fixed within a specified time. At no point in time during this whole ordeal did any of the employees mention this. I guess you have to ask for a "guaranteed" benefit).

Because someone made mistake, my order had never shipped until I had to make many phone calls! But Cali Bamboo still think it’s completely okay to just still do Economy shipping instead of Priority shipping. I had sent 2 emails to Lowe’s customer service many days ago and didn’t hear back from them at all... Got more automatic email say my items will deliver on 8/1st. Waited all day on 8/1st, got a call from Lowe’s at FIVE PM, said he’s having problem with his truck and will call the next day about the delivery...

This whole unprofessional experience has caused a great degree of inconvenience or distress to me. I had to postpone and reschedule many things. Both Lowe’s and Cali Bamboo did not care or offer an express delivery to make up the time that their mistake costed me. Worst customer service ever! I will never do biz with them again.

On July 31st I searched for the same tractor and found the Tallahassee Cap Cir NW Lowe's had 2 50" Craftsman tractors in stock. Settling for this item I placed an order online and shortly received notice the tractor was being prepared for delivery would be delivered on August 1 between 7am and 9pm. At 3:10pm on July 1 I received an email advising the item was "out of stock" and the order cancelled. I called customer service and was told my only option was to "pick another item."

The parking lot was very dirty and carts strewn everywhere. I couldn't find a flat bed trolley so asked an associate. He was so nonchalant and rude, he just told me to go look around for one. Anyway, I picked up mower but noticed it didn't reflect the sale price on the aisle. I took it to the check out thinking that they would adjust the price there. It came up as regular price. I told her about the sale price and my story and even showed her the photo I took earlier. She doesn't seem to be interested at all and kept on saying the price that rang up is the final price and she can't do anything.

I went to customer service and asked for the store manager. Mike, the store manager came out and just like the associates I came across in the store doesn't seem to be interested in taking care of the situation. He simply said he cannot honor the price from the other lowe's store. I mean come on.... I am not even asking to price match a different retailer, but their own Lowe's price. I was so disappointed with this episode and their worst customer service. I would never visit this store again.

.

NO EXTRA EFFORT or CARE by this Lowe's location. Spouse and I were up until 215am getting additional coolers, ice, and dry ice and trying to save food. Spouse is VERY UPSET as I almost freaking out at the lack of SUPPORT from Lowe's. ALSO, they hauled away my working ref (WHIRLPOOL replaced as 20yrs old). Compressor oil/ black substance all over driveway. Called Lowe's CORPORATE (1800-445-6937) at 615am 7/27/19 (after calling work for absence/no pay $$). CORP person Jasmine WAS caring and offered to help by involving corporate and local Lowe's store and gave me a case #; stating expect response within 24 hrs. MUCH better. This will cost me a few $$$ thousand dollars before over as WE (customer) have to go out and rent a refer for 2-3 weeks until we can select a proper refer to replace.

In SUMMARY: I am aware appliance/cars.... can fail upon startup. This is a fact of manufacturing. I’m SICK/UPSET/ANGRY how lowly/poor LOWE'S OCEANSIDE treated me. NO understanding of the different ramifications between a failed TV, Washer and a Refrigerator/Freezer that people need to LIVE by, not just want. I expected a repair person, or loaner ref that night or following day. Some sense of “URGENCY”, BUT NO; This is Lowe's “Quality Care” SOLUTION! A company is measured not by how satisfied you are at purchase, rather, HOW you respond at failure/crisis. Lowe's should measure lifetime customer value ($$ over years) and Customer retention% if they CARED to know and/or improve. Joseph- unhappy (understated) CONSUMER. PS. Still have to get my driveway “power washed”- Great!!

I was told that the materials would arrive the next morning. Ok, the next morning comes and goes, no materials. That morning I call, to again let them know. I was told that they could arrive up until 5pm. Ok, at 4:30 pm I call again. This time I was told they will arrive Monday morning, and the truck goes out at 6AM. Ok, Monday morning comes and goes and now the contractor does not show because the materials were not delivered. They arrived Monday afternoon. Now I have called at least 20 times getting nowhere each time. I reached out to the contractor multiple times with no answer. I am now told the next day that it can be rescheduled for 1-2 more weeks, which is absolutely ridiculous. I now have the material blocking our entire driveway.

Lowe's has been unreliable from the beginning. I have reached out way too many times to warn them of their incompetence, and now I am paying for their mistakes. The customer service is awful. I am appalled to be treated this way after paying thousands of dollars for a vinyl fence installation. I would not recommend going through Lowe's. Please save yourself the stress.

My warranty was # **. Item # **. Transaction # **. MFGR. return #, **. My ph. **. Incidentally, The unit was installed and found defective on a holiday weekend and the warranty service was not available. The replacement tank should be in stock as it was when I bought it. Reinstalling the new tank will cost me hundreds of dollars because they will not repair it. And yes it was installed as per code and MFGRs installation recommendations, that is to say the defect was from the factory as agreed by the factory tech on phone. AO Smith is the country’s largest water heater MFGR. Why is this such a delay, and a problem?

Skip forward to now the end of July 2019 and it looks like half the granules on my roof are gone. This Owens Corning product looks like it won't even hold up the 10 or 15 yrs this product is supposed to be guaranteed. I had to file a warranty claim with Owens Corning for missing granules, have an outside agency strip two of the shingles off my roof for testing and replace the two shingles yesterday. That was how I found out that installation of my Owens Corning roof probably wasn't even done well or correctly (because there appears to be warped looking shingles around the edge of my fascia). Now I have to deal with the headache of seeing if anyone will fix this mess of a roof. I definitely won't recommend Lowe's roofing or Owens Corning products to anyone. Just steer clear of both.

On Monday, I checked my email, no cancellation; I called Lowe's and was assisted by another rep. She placed me on hold and then came back and said my furniture was shipped on the 5th of July and was delayed due to an earthquake. I told her the earthquake was in California, not North Carolina. She absolutely lied to me and would not cancel the order. I spoke to a manager who also refused to cancel the order, knowing they were going to leave the package at my home.

I called American Express and reversed the charge; however, Lowe's dropped 2 large crates on my doorstep yesterday. Knowing I would have to arrange shipment back and lose a day of work to send the crates back to Lowe's. They are the worst! They could not keep their delivery schedule and forced the patio furniture down my throat. Leaving it on my doorstep while I was at work, after I asked them not to deliver it anymore. My son's birthday has already passed and I purchased the furniture at Home Depot a week earlier. I will NEVER spend another penny at Lowe's and hope they go the way of Sears, out of business.

We were making good progress side to side now but needed to clear the cabinet above. Again, I used the Trim Puller. I placed the flat face of the Trim puller on top of the fridge with the beveled edge against the cabinet. I gently tapped and the slight wedging action was all we needed and the fridge slid into place. The Lowe’s guys were very happy they didn’t have to return it and we got the fridge we wanted. Great tool!

It took 2 to 3 weeks to take old siding off. Most of the time they would only be here for about 3 to 4 hours and would only be one person working which my neighbors said many times he would be on his phone. I would come home to find numerous cigarette butts all over my yard with several having a lot of ash left on them in the flower beds up next to house that have pine straw for mulch. There would be food left in my flower pots on the porch and drink containers in the yard.

They wrote measurements on my porch railings which not have to be painted. They broke two of my shutters and one window which I had to find myself because no one said anything about. The aluminum placed on the eaves of the house is a terrible job. The way they fixed the window is a patch job which when I go to sell my house down the road I will have to pay to have it fixed and will probably have to have the eaves redone. The workers also went to bathroom in a bucket and left it covered with a towel in the pool pump house.

The contractor/owner of company, Palmetto Construction and Reconstruction would never meet with me and told me that I did not know construction and he did (I have this in an text message). I feel that since I am a woman that he did not want to discuss things with me. I contacted Lowe's project manager and left two messages but never heard back. I have contacted Lowe's customer service and talked to a very pleasant lady who took everything down and assured me that someone would contact me.

It has been over 3 weeks and have heard nothing. The workers also used my 24 foot extension ladder which was fine but they took it with them and they have never returned to me even though I said something to the contractor. I am very disappointed in the whole experience and expected a better job for the money it cost to do and since the contractor is associated with Lowe's. While I will continue shopping at this Lowe's but will not use the contracting service and will not recommend this service to any of my friends nor would I recommend anyone using Palmetto Construction and Reconstruction.

Initially all the contractors who had looked at the bathroom said all the tile needed to come out and be replaced due to the grout failure and that there was the wrong “glue” used in the shower. I was concerned about water damage also. While discussing this at a later date we found out that there was no waterproofing under the bench in the shower. So when the contractor who was supposed to cut the grout out and apply new grout, fit the job incorrectly (the contractors didn’t know how to take the grout out, so they removed only some of the grout and laid new grout over the old grout. The new grout was a different color and the same brand and type and it too never set. Which let me to contact the grout manufacturer to find out what was going on with it. They advised the correct grout to use in our extreme temperatures), I was finally able to talk Lowe's into doing the job correctly.

Initially the removal of the tile and walls went well. The contractors found water damage and corrected it. I had been told to not “micromanage” the crew and let them do their job and in the end I would love the bathroom. I was told this was the only way to get the bathroom fixed. They also promised me 1 week. It took over a month to get a working bathroom. This crew never cleaned up behind themselves and dumped garbage in my yard. They also violated OSHA regulations and polluted my yard with toxic waste. I’m still trying to clean some of the cement and other unknown binders up out of my yard. They changed the size of the bench in the shower. They poured a cement floor, which I was told would help prevent water damage in the future. However, they didn’t change the drainage pipe and floor grate, and they didn’t grade the floor properly so that it would drain from every corner of the shower and be safe to stand in.

The slope is very steep closest to the drain, which is about where I stand. I have slipped a few times already. At first this was incredibly dangerous because they had 2–4” of cement over the drain cover and my foot would slide right into the open portion. It hurt and was extremely hazardous if it was soapy or my daughter was fighting over taking a shower. Someone could have hit their head. I made many complaints about this and the response was to screw an additional drain cover over the top of the hole, making it a little more flush. Now the two drain covers trap hair and soap and the top cover is starting to rust due to incorrect nails. The area is still extremely slippery. Too much grout was applied over the textured tiles and never wiped off, so now the texture does not help in providing stable footing to a steep surface.

Additionally the contractor did not reapply the same tile style used before, leaving cut edges on corners where there had been bullnose, when I asked for changes I was told they didn’t do things that way. They then didn’t repeat the same tile pattern at the window and the soap insert. When I finally made the complaint I was bullied into accepting half bullnose tiles and thick grout lines. It looks terrible. They also didn’t replace the third tiles I had paid for and ignored my request to use more of the floor tiles instead. The bathroom door was never fixed properly and is in worse shape now. The bathroom sink now has no hot water. I’m missing fixture parts. The toilet leaks after convincing the contractor after months to sit it flush on the floor. The contractor lost parts to the 1,000.00 glass shower door and then hung it too low because they didn’t want to read the instructions. Now it has rusty parts and other parts are on backwards.

He chipped part of the glass door and the sliding part is hung incorrectly and cannot be fixed unless the whole thing is rehung. Now I have had the door fall off its rod once, and when I told Lowe's they were not concerned that I could have fallen on my daughter. I was prepared for the door to come off, and was ready to shove it back, but the runner on the floor could shatter the door any time this happens. I have tried to work with Lowe's for the last 2 years to get the bathroom that I paid for. At this point I clearly do not have that. I don’t even half of what I paid for. Lowe's is not even concerned about the fact that I am a single parent with 2 children and I am disabled. I was trying to take a bathroom that was rotting and make it safe for me and my kids. I have narcolepsy and I’ve had some seizures this last summer. It has been extremely important that the shower is a safe place.

I have discussed this at length with Lowe's and asked if they would be proud of a situation like this. I never get a response. I attempted to resolve this with the BBB, but they don’t see anything wrong with the situation and will not discuss how they review anything. I have sent before, during and after pictures of my bathroom. I asked for a 50% refund so I could fix the shower. Their reply was 30% or nothing and the issue disappears. But they can’t even remember if it’s a fence issue or a bathroom issue. They also will not allow you to talk with the “VP” making you the offer. Everything is “proprietary”. I chose Lowe's because I loved shopping there and they are in my town, they had a great guarantee for workmanship if the work failed. Well, it failed and it didn’t get fixed in accordance to the original standards and now I’m being given the boot financially. This is unfair business practices. They broke their contract.

They didn’t even offer Arbitration. Lowe's was not the one who has been inconvenienced by their lack of ethics, nor have they been burdened monetarily. But my family paid cash to have the bathroom remodeled, 100% upfront, which is unheard of. Typically you pay a contractor 50% and then when the job is FINISHED SATISFACTORILY then and only then do you pay the remaining 50%. Had Lowe's been any other contractor, they wouldn’t have received the other 50%. I would have gone fishing a year ago for another contractor to fix the bathroom and not had to deal with the shenanigans that Lowe's has put me through.

Today is July 14th. Still no window nor installer. I have called them probably 4 to 5 times in last 3 months, each time having to give the entire run-down of the events and what I've been told so far. They NEVER follow up, and have shown a complete lack of competence throughout this entire ordeal. The left hand doesn't know what the right hand is doing. This is my first bad experience with Lowe's, but it has been and still is the worst experience I've had with ANY company across the board. PLEASE FIX YOUR PROBLEMS LOWE'S.

4 days later their installer went to pick it up at the store and told them it couldn’t be installed because it was damaged. Could someone not figure it out while it sat in front of them for nearly 3 weeks? So, I bought all these appliances on a Lowe's credit card. I had to make the first payment before the first appliance was delivered and 7 weeks later I still don’t have my dishwasher! Go to Home Depot. They have never treated me like this!!

I was told by one employee that corporate told him that if a plant will grow in Arizona it will grow in New Mexico so that's why they send the same things. What???? I am guessing that person at corporate is being paid a very decent salary to make some really stupid, lazy, environmentally unfriendly decisions. I want to make sure it is understood I am talking about the large containers of zone inappropriate perennials --- not small plants you might be willing to treat as an annual even though they would be perennials in warmer zones.

Managers are clueless unless we go to the store to complain. You would think a reputable company will be more reliable, but no. To this day, we still don’t have an answer. We wanted a refund but I guess the contract binds us to stick with this non-existent service which is still indefinitely on hold at this time. Please, hire more deserving people LOWE’s.

Lowe’s says there’s nothing they can do, so essentially....”we got your money, sucker”! They claim the window manufacturer requires acrylic on the trim. On MY old trim??? That’s absurd! Maybe if they had put up new trim, but it was pre-existing!!! Passing the buck! I’m DONE with Lowe’s! Will never shop there again and I know they’re so big they will never notice. That’s what they count on when they refuse to make right something that they made so horribly wrong. And I’ll take every opportunity to steer prospective customers away from them! Shame on them!!

Now, let go back to March of this year. We purchased a stove and refrigerator. 2700.00 worth of appliances. Just last week, the top ice maker stopped working properly and the bottom freezer door was not working properly either. So I called the Tupelo Mississippi store, where we purchased them, and they transferred me to the warranty department. The warranty department set up a service call with a local company. The day the technician was supposed to be here, guess what happened? Yep, he cancelled due to "being overbooked". He rescheduled for yesterday. This guy calls me 5 mins after he was supposed to be here and says he's running late but will be here in 45 minutes.

2 Hours later, he showed up. He tells me after looking at it for 15 minutes or so, that the ice maker was fine it was our water pressure. That it wasn't getting enough water to produce ice. WTH! It was making just fine for 2 months and now it don't work at all and it our water pressure all of a sudden. And he attempted to fix the drawer and now it will not automatically close and the light in the freezer is now not working!

I cannot believe all this mess and happening simultaneously. Every time I call about anything they tell me to call someone else or transfer me to someone that can "help". REALLY LOWE'S? The most unprofessional thing I've ever had to deal with. Totally fed up with all of it. If I could just return all of it, I would but of course it's past the 3 month return policy. Go figure. I just want my ice box fixed or replaced. How hard is that? Home improvement place my butt! They do not stand behind their products or their own contracted workers. I'm so done with LOWE'S????

We called each day (up to 4x) except for the 4th of July seeking contact with the installation contractor to know of arrangements to perform needed services. Each time we call Lowe’s they could never get contractor to answer or respond to email or messages. Another primary reason for making the purchase was that we were off work for the week and could make better arrangements for contractor to do required installation, we held up on any possible trips or outings in order to be available if needed.

After four (4) attempts to communicate with their ONLY contractor and 6 days later we reluctantly felt it best to seek a refund. The refund was returned without any negative experience and an apology was given from Lowe’s associate. This was appreciated but as a customer I was VERY DISAPPOINTED in losing out on this purchase and the opportunity we lost in of possibly other activities which we could have enjoyed while on vacation. This experience will reflect on any large appliance purchases consideration for us in the future. Regards Michael from Reidville

What I have noticed with this Lowe's in particular, is they stock a lot of junk and will not stand behind it. When Lowe's opened this store, their merchandise was good, now after being in business for several years now, the tool quality has gone downhill. I use power tools every day and all the Kobalt tools we have, have turned out to be junk... Now Lowe's has gotten Craftsman line of tools now. These are not the same quality Craftsman tools that we have been accustomed to seeing from Sears. We purchased a Craftsman skill saw and with making less than 24 cuts, the saw began cutting out of square. After inspecting the saw we found a few problems and eventually had to stop using the saw and switch to another non-Craftsman saw.

Also off the subject of tools, do yourself a favor when shopping Lowe's for lumber. They buy some of their wood from other local or nearby lumber yards and resale them. I found this out after pricing some deck boards and screws. I was quoted a price of over $600 for my material. Upon finding out they buy lumber from another store, I called that store and priced the exact same material for about $150.00 less than Lowe's. This Lowe's is turning into a Walmart. A lot of items they stock is pathetic at best. My advise is to shop elsewhere for your items if at all possible. Lowe's is a JOKE!

I simply asked for a product replacement and since it was not in stock for it to be ordered in. Long story short she slapped the cash in my hand again walking the fine line of an “assault” charge. I have never dealt with a despicable employee of her nature in all the years I had been a customer at Lowe's in New Center Point, nor will I be returning there until April is terminated. If those are the values that Lowe's looks for in potential hired labor then they are not worth doing business with unless you enjoy being insulted and argued with employees like April.

I have to say, I have been getting increasingly irritated with Lowe’s. Saturday morning they have one cashier. There were 12 people in line, no supervisor around. This was my first and last pick up order (oh, they couldn’t find the order for the guy next to me either) and I am moving on over to the Home Depot to spend my money.

I just called the Lowe's customer care line and the man who answered was helpful, and logged an official complaint with reference number, however, again I am told a manager will call me within one business day to resolve the issues. I explained that I am spending an inordinate amount of time on this trying to get someone to do something and that I am unhappy with a door which may not hold back an intruder due to the large deadbolt hole and lack of substantial wood to hold the bolt. I still do not know if anyone from Lowe's is going to actually do something about this. I do know that I would not purchase another door from them and once my 18 month financing is paid for on the doors, I will cancel and close the credit card and shop at Menards.

I called Lowe's and asked that the damaged tub be picked up and we be fully refunded. They said since it was a "special order", which I ordered it online so I guess that means it's a special order, I might have to take it back to a store myself but they were going to put in a request to have it picked up. I'm 7 months pregnant and do not have a truck, which is why I had it delivered to my home. If they're going to deliver damaged items, then the customer should not have to haul a large item to the store for refund. This entire order has been a complete fiasco and has been a complete waste of time and energy. I can no longer buy from Lowe's.

Original Review: The past two times I ordered online through Lowe's the delivery process has been an absolute fiasco. I ordered a washing machine months ago, The delivery company said it would be delivered between a certain time. The delivery company called well before our scheduled time, and since I wasn't expecting it, I wasn't around my phone as I was in a work meeting. The delivery company said they waited 15-20 minutes which also was not true because my husband had come home at lunch and arrived about 2 minutes after they called, and they were not there. They wouldn't come back to deliver the washing machine, I had to reschedule, which the next available delivery wasn't for days.

More recently I ordered a bathtub to have delivered to my house. When I ordered, it said it would be delivered by July 1st. When the tub was shipped, I received a confirmation email saying my item would be delivered soon. I called Lowe's on July 1st to confirm it would be delivered. The customer service rep contacted the vendor and they said it would get delivered that day. 7:30 pm rolls around, and the delivery still hadn't come. I called Lowe's again but the vendor was on the East Coast and was closed. So I called Lowe's for a third time the following morning. I was then told that I was supposed to have called the vendor to set-up delivery. However, NONE of my confirmation emails communicated I was supposed to set-up delivery. Then I was told they tried calling and emailing me but the phone number was an invalid number.

I checked my confirmation and the number listed was correct. Come to find out, the vendor had a completely wrong area code?? I also did not receive any emails, I checked through my inbox and junk mail. So now I have to wait another day for the delivery which delays renovations. If you order a larger item online and don't need it by a particular date, then order through them. But if you're expecting to receive it when promised, don't be disappointed when the delivery process turns into a huge hassle and you have to waste time calling Lowe's multiple times to find your order.

The first time when we ordered the blinds they couldn't even find our order in the system after being a week late for delivery and told us they were sorry and didn't know what to do. We should've asked for a refund and left right there but we were idiots and came back a few months later to try a floor purchase/installer. Just pay more to have anyone else do your floors. One of the worse companies I've ever worked with. I don't swear or cuss but if I did I'd have a book of 4 letter words for Lowe's.

Lo and behold the installers complete all but an 8 1/2 foot section and just left.... no communication. I call on the 26th of June and Lowe’s says they ran out of material. They will complete it when the material arrives. Why start if you don’t have everything you need? So I’m sitting here with an eyesore gap in my fence for the unforeseen future. This is foul! Everyone’s answer is they are human and they make mistakes. This is not how good business goes. I trusted Lowe’s and and rant and rave about them and this is what I get.

The problem was that she asked for help at least three times and no one came. Finally, another person showed up only to tell us the terminal was being used for someone to make a job application. I gave up and left. Shame on you Lowe’s. One person working her heart out. You should know how to handle a large difficult return and not inconvenience your other customers. Especially at lunchtime. I don’t usually take the time to complain but I’m making an exception this time. Also, the Home Depot up the street is just as close and we’re going to try them for a few months.

Now fast-forward 6 months into the future and note the following: 1. Windows that were either installed incorrectly or are missing pieces. 2. Screens that are ripped and/or bent. 3. A front door which -after much ado- was returned but never properly refunded. 4. A lifetime guarantee which clearly nobody takes seriously and exists in promise only. 5. A company which -even after trying to resolve issues with much patience and follow-up on the client’s side – doesn’t care.

Unfortunately we live in a world where a company who has been lacking basic communication skills can survive, where a customer’s complaints and attempts at securing what the signed contract called for– a promise to the client- can not only be not kept but the customer also penalized for attempting to resolve the issue. I am left paying for a job half-done with no avenue for recourse. How is that OK?

- sent unqualified workers 1-2 days per week throughout most of last summer.

I received word today that Lowe's only intends to refund $15,000 of the original $45,000 price for this deck. Our initial down payment of $15,000 covered the original cost of the materials, meaning Lowe's expects us to pay for shoddy work and a deck that took, I repeat, ONE YEAR to complete. They also do not intend to pay for the damage to my front lawn which occurred when the contractor left materials on it for weeks, causing the grass to die. The deck still has minor problems, but the second contractor who was hired to fix the original contractor's mistakes was showing up so infrequently that we finally decided to sign off on the deck instead of waiting another 4-5 months for those small issues to be resolved. This has been a stressful and deeply disappointing experience for us. It's clear that Lowe's doesn't care about their customers.

Two more weeks went by and I got a call from 1-800-Lowe’s to schedule my fence install. I scheduled my fence install for Friday, May 24th at 8:00am. The installers arrived on time and were great to work with. The contractor was Broken J fencing. The installers began working on my new fence and I was amazed at how fast they got my old fence down and the new fence was going up. Several hours into the project the lead installer told me that there was a problem with the gate, that they had ordered the wrong one and that they would have to order the correct one. I was very disappointed considering how long I had already waited for my fence install. They finished what they could and “laid” the wrong gate up against my fence to cover up the gaping 8 foot hole. They stated that it would be two weeks before the new gate would arrive.

After two and a half weeks I still hadn’t heard from anyone at Lowe’s so I decided to call them to check the status. I spoke to one of the managers, Keith at the Monroe location and he took down my information and said that he would get back with me regarding my incomplete project. I never heard back from him, but I did get a text from the original fencing advisor stating that my gate was on order and it would be another week.

I am EXTREMELY DISSATISFIED with the amount of time that this has taken and the lack of concern and communication that I have received during this entire process from Lowe’s. So disappointed that I started this process back in March and it is now June 12th and I'M STILL WAITING!!!! I have been very patient throughout this process but enough is enough! And I won’t even go into the very expensive solar caps that I wanted. Didn’t get those right either. Last time Lowe’s, wanted to support a NC based business but will be shopping at Home Depot for all of my future home improvement needs!

Fast forward to the day the install was completed. The installer was there and then all of the sudden I look out my window and he was gone. I immediately noticed the gate to the fence was installed uneven and called the project manager right away to notify that I was not happy with the way the installer installed the gate and that I was not pleased that the installer did not communicate the gate would look that way and give me another option. I immediately requested that the gate be fixed or moved. The fact that the installer left without requesting a walk around from me to make sure that I was satisfied, tells me that he knew I would not be pleased. Now, we receive the first snow of the season and I knew the installer would not be back to fix the gate anytime soon.

I call the Lowe's project mgr again in early spring (end of April 2019). I am now being advised that I will have to pay to fix something that I was not given the option to agree or disagree to (absolutely unacceptable). The project manager who is very empathetic but obviously cannot resolve my issue on his own, advises he is working with management on an acceptable resolution. I feel as if I am being given the run around since I have been calling every 2 weeks since April and still do not have a solid plan of how this will be resolved. I have other projects that I need to have done in the yard, but are dependent on where the gate will be relocated to.

The second issue is still ongoing. I purchased a dishwasher (with the hoses they require for paid installation). It was installed on May 28th. When my wife went to use the dishwasher (May 31st), it leaked all over the floor. She called the Mooresville Lowe's, who told her nothing could be done until Monday. The employee said she would be put this on an "urgent list." In the meantime, we had to turn the hot water off in our kitchen. Monday and Tuesday came and went...no calls. Wednesday my wife called Lowe's, who directed her to the installation center. They said they never received a work notice from Lowe's. My daughter went to Lowe's with my wife Thursday to speak with a manager. She said there were no notes in the system of any issues (our complaints were never documented). Since that encounter, we have been back and forth between the installation center and Lowe's, accomplishing nothing.

My daughter finally called the corporate headquarters on June 7th. They assured her they would send a complaint to "a district or bigger manager." Additionally, my daughter would get a call within 24 hours, which never happened. So here we sit, a new dishwasher that we cannot use nor can we use our hot water in the kitchen. This has been ongoing since May 27th. I would not recommended this particular Lowe's store to any of my friends or family members. When management can't even get this straightened out, after several phone calls, what is a customer to do?

Now the fence installation I've already paid for has been pushed back to the middle of May. The middle of May rolls around and once again no fence. I call Lowe's again and they can't find my order because they can't find my phone number, again. I ask to speak with the store manager and am told the store doesn't have a manager. I ask for the number to the District Office and am told there is no District Office. Apparently it is the "Regional" Office and the person either has never even heard of synonyms or just flat lied to me. I tracked down the number for the District Office and spoke with someone in customer service. She was very helpful and connected me with the Store Manager who said he would look into the matter and call me back that day. He didn't. However, I did find out that the fence installation was scheduled for the first week of June. Wee I was pretty freaking upset at this point.

When I arrived home I found all of the materials sitting in my yard. I thought that perhaps they were going to install the fence. Nope. They delivered the materials figuring (I guess) that I would be stupid enough to be satisfied with this gesture. Right. I wanted materials for 600 feet of fence sitting on my grass for several weeks. So I call Lowe's again. They can't find my order because my number doesn't turn up in their system. Seriously. At this point I don't even want the fence anymore, but my wife talks me down off the ledge and I do get them to come get the materials and to give me a firm date for installation.

Here is how I feel about the ordeal: Regional/District Office - very helpful; Monroeville Store Manager - either incompetent or completely insincere, Monroeville Lowe's project coordinator - I have no opinion because she NEVER answers the phone and NEVER RETURNS PHONE CALLS. Monroeville store personnel - most seemed to want to help. At least one person just straight up lied to me. I believe someone needs to explain how to "fix" customer information. I suspect they wrote my number on their screen with a sharpie and thought that changed it in their system. Estimator - NEVER returns calls. Delivery person - wonderful; couldn't ask for a nicer guy. Fence installers - awesome; professional; courteous.

My fence is installed and there are leftover materials. Lowe's wants me to "give back the materials" without any credit against the money it now seems like I paid them several months ago. Lowe's called to ask how the installation went. I called back the number I was given and they couldn't find my account because my number didn't come up. I kid you not. After my blood pressure dropped out of the danger zone, I asked for the project coordinator's number at the Monroeville store. I called her. She didn't answer the phone. I was asked if I cared to participate in a survey after the phone call. It didn't work due to technical difficulties. Because of course it didn't.

At this point difficulties begin to increase as the contractors did not return on Friday May 10 as they had told me. They became elusive to reach by phone and even contacting my project coordinator from the Lowe's installation services number proved useless as he would only call and leave voicemails with their office only to receive nothing back and not return my calls himself.

May 13 I received a voicemail from the contractor stating they would return that Monday (the 13th was a friday) and that work would continue Monday and Tuesday. The workers did not show up either of those days and no contact was made with me by the contractor and no answers were ever given as to how this occurred. This same situation happened on another occasion a week later and the excuse was that they had a tire blow out on their truck and would be with me that afternoon, they did not show up. They did not show up the next day either. By this point I had become irate with the sub-contractor and with Lowe's and was receiving no feedback or communication, I was personally making calls to the contractor, my project manager, going directly to the store in town that brokered the service agreement and every single voicemail I left with the various parties involved received no returned calls.

The only 2 occasions on which actual workers have shown up and actual work on the fence has been done was May 8 and then June 5, a Wednesday in which 2 individuals in a small and unmarked pickup truck came onto my property to do the work and did about half of the overall fence (this is as of June 10 as I am writing this review). Much of the material from the original delivery has been deemed unusable from warping as it has sat out in the weather for nearly a month due to these delays and no shows from the subcontractors which is causing more delays as they did not return after June 5 due to waiting for materials and now as I've called them today (6/10) I have been told they will return tomorrow now that they have the materials.

I have begged for a new contractor since the very first incident when they didn't come back, I have demanded a refund as I already paid for this project in advance, I have spoken with supervisors in the corporate office and it has been "escalated" but nothing has been done so far and I even got the personal number for the owner of the subcontractor and called and left voicemails that have gone unanswered.

In summary, my contract has been in place since March 5 and as of June 10 the work is still not completed, the contractors have informed me more than 3 times they would be coming to my home to do the work and not shown for inexplicable reasons, Lowe's has done nothing to solve this situation and their selection of the sub contractor; Specialty FDR out of Greenville, NC and owned by Sean McLawhorn has shown that they do not adequately interview their subcontractors or select professional companies to do their work.

Specialty FDR is not BBB accredited, does not have a web page or Facebook page and seems to only have approximately 4 employees and even speaking to the main office only means that they will call the owner and find out where the crews are which means they never really know what's going on with their own people. I will continually harass Lowe's to resolve this issue and will continue to leave negative reviews for my dissatisfaction with their fence installation service in order to prevent others from making the same mistake.

Original Review: I purchased a skylight online from Lowe's. My order was confirmed and then I received an email that the pickup would be delayed but they would let me know as soon as possible. I then received a voicemail from some kid that could barely get the words out stating that they were out of stock and my order would be cancelled. At no point, was I advised that this price was on a limit stock and was until quantities ran out. I called CS and asked for a callback. Nothing, I emailed the next day. Nothing so finally I closed my office door and proceeded to hold. When I spoke to CS I was told that they couldn't do anything for me because that location was out of stock. I told them I bought it online and didn't care where it was coming from, I bought it from Lowe's. The rep told me that even though they advertised it, even though I purchased it, even though they didn't mention that it was limited to available stock she couldn't help me.

It was being discontinued by the location they designated the pickup from. They had stock at other locations and would be happy to sell it to me at regular price. ALL THIS SOUNDS REALLY FRAUDULENT TO ME. THEY PUT SOMETHING ON SALE ONLINE AND THEN DON'T HONOR IT. It's discontinued at one location but a couple of miles down the road, it's available at the regular price. I'll never shop at Lowe's again and as a CS manager in a call center myself, I'll share with everyone the dishonorable experience I had with Lowe's.

I'm also tired of the stores. The employees are spread too thin, they aren't happy and are not very knowledgeable. The turnover is quite high too. This isn't the company that it used to be. Because I need the light fixture and Amazon didn't have it, I've ordered it again. I copied the page including the ship to address. We'll see how it goes.

So I rescheduled, and another day where I had to set aside time from work to be waiting for them to bring my dryer back. They arrived with a whole new dryer, and the door still opening the wrong way. This time they said I have to call LG to get someone to switch the door and they couldn’t do it. I now have to call someone else to come fix it. It’s getting expensive, with having to tip the delivery guys each time Lowe’s messes up. I will never buy from Lowe’s again for anything. This was a $1,200+ dryer plus installation, so I expected more than them letting me figure it out on my own. Shame on you.

Lowe's contacted us and told us we needed to pay to remove the flooring, we refused as the flooring did not need to be removed. Lowe's stated QIG told them the manufacturer of the new flooring required the floor be removed before installing the new flooring (keep in mind contract was already signed). We contacted the manufacturer who sent us an email with the installation guidelines, guidelines state that the flooring can go over hardwood and ceramic tile and that the floor did not need to be removed first; we provided this to Lowe's. QIG shows up and starts tearing up the floor. With the height difference between hardwood and ceramic tile (when the flooring was removed) there was going to be a height difference which we informed the installer and Lowe's of.

Sure enough, there was a height difference once it was all torn up. Keep in mind we did NOT sign a contract authorizing the removal of the flooring and the contract states any changes, even to the DATE must be signed by all parties. The contractor tells us we will need to pay to raise the subfloor, they called this an unforeseen circumstance but it was not unforeseen as they had been informed there would be a height difference. We refuse to pay the difference, tell Lowe's they should not pay the cost to raise the floor and QIG threatens to stop the project if we do not pay so Lowe's paid for it.

Prior to the removal of tile, the installer began "trimming" the door frames, we stopped them before they finished the fourth door frame. Lowe's is telling me that the installer says they did not cut any door frames, if this was the case why is there a door not even 3 ft away (between two that were trimmed) that has casement going all the way to the floor and the four that were trimmed are floating? The installer finally began putting the flooring down, after demolition they should not have done and we did not sign off on, to find out that the flooring was sent from two different manufacturers, 48 or the 88 boxes were different material that LOWE'S has ordered. We contacted Lowe's, they ordered the correct flooring but only ordered 20 boxes when we needed 48 because QIG told Lowe's to order 20. QIG stopped the job, leaving us with only subflooring.

When they showed back up and noticed there was only 20 boxes and they were then short 28 boxes they put down enough to get halfway through the kitchen (to the island) and it stayed that way through Thanksgiving. At this point we were nearly 2 months with only subflooring. When QIG left, we had 19 boxes that could be put down, this was enough flooring to finish our kitchen for Thanksgiving but they claimed they were out of flooring. They showed up on December 9th, finished putting the flooring down, did not put quarter round under the refrigerator even though it did fit, they claimed it did not.

They also did not reinstall a toilet that they had removed and were paid to put back. The flange was floating a little less than a quarter inch above the new flooring. Their reasoning for not replacing the toilet was that the height was an unforeseen circumstance, however had the flooring not been removed (as it wasn't supposed to be removed) there would not have been an issue with the flange floating therefore not an unforeseen circumstance. We were left for nearly 3 months with sewage gas seeping into our home, it smelled horrible, our entire family was sick from these toxic gases. Within 48 hours our 3 year old was in urgent care, given antibiotics and steroids diagnosed with a BACTERIAL respiratory infection.

By the end of the month the entire family (6) had been in and out of urgent care at least twice, all with bacterial respiratory infections. Bacterial infections are NOT contagious. Finally in February the toilet was placed over the flange, but it was by another contractor, not QIG. Our family finally began getting better after being on 3 rounds of prescriptions, however my husband continued to worsen to the point he began coughing up blood. He ended up in the ER with pneumonia from the toxic gas that had allowed spores to get into his lungs and bacteria formed. At this point, the flooring is down, the family is healthy, we still not have baseboard in the bathroom where the toilet was replaced (that was supposedly an "unforeseen circumstance).

The issue is that we were left for MONTHS without any flooring, then FOUR of our door frames were cut (QIG says they were not) and we all experienced bacterial infections from their negligence. We contacted the executive office, Skyler informed us that Lowe's needed to factor in all of the money they had paid (this number changes every time you talk to them) into our compensation amount. However, I have repeatedly told Lowe's to hold the installer accountable and Lowe's failed to do so. Our door frames are floating because they were cut, this is a destruction of property from THEIR contractor. Lowe's wants us to sign a gag order and will compensate us $1402, we refuse to sign our rights away as others need to know what to expect from installation services and therefore refused to sign a gag order. Our counter offer was for Lowe's to refund the full installation fee if they wish for us to be gagged.

Lowe's opened a claim for our medical treatment, however we are expected to release our PRIVATE medical records to Lowe's for the INSTALLER to determine whether or not they will pay it; as this is a violation of our privacy we have agreed to release to EOBs but refuse to release our medical records or sign any releases for a medical record release; this is a HIPAA violation. See our timeline below and we have photos that Lowe's sees as unimportant.

TIMELINE: LOWE'S/QIG FLOOR INSTALLATION ISSUES TIMELINE: 9/19/2018 Phil form QIG came to do measurement detail. 9/21/2018 Signed Lowe's contract, ordered floor, estimated installation competition date on contract 10/21/2018. 9/27/2018 Told floor would be installed tomorrow after floor is delivered, floor requires no acclimation time, and to have all areas where floor will be installed cleared of personal belongings. 9/28/2018 Floor is delivered. Contacted Lowe's to ask what time the installer would be here to install, Lowe's provided installer number. Contacted QIG, Judy, who said we weren’t scheduled for installation and she wouldn’t schedule installation until flooring had been in the home for 48-72 hours, refused to schedule installation for the following week even though floor was in the home currently.

10/01/2018 Called QIG, Judy, again after waiting the “required” time for the flooring to sit in my house, she scheduled installation for 10/15/2018. She asks if we have already “removed the glue down vinyl flooring,” to which I responded we do not have any glue down vinyl as we only have carpet, hardwood, and ceramic tile. She then removed the scheduled appointment without informing me. Lowe's calls to say we have been removed and QIG will need to come back out to verify the flooring. 10/15/2018 Phil from QIG emails me a copy of his layout, has several things listed wrong, and states he needs to come back out to our house to verify there is no glue down flooring.

10/16/2018 Phil arrives, walks through the house, verifies there is no glue down flooring. He contacts Lowe's and tells Lowe's that we need to “remove the glue down vinyl flooring” after he left. Gary from Lowe's contact us to relay this message, I informed Gary that we do not have glue down flooring and someone from Lowe's needed to come and verify this because Phil has messed up on several things throughout the entire project. 10/19/2018 Gary from Lowe's comes to verify the flooring we have. He returns to Lowe's and confirms we do NOT have any glue down flooring and do not have any vinyl flooring.

Gary is NOW told by QIG (Phil) that the entire floor must be removed before the new flooring can be removed because “the manufacturer doesn’t allow this floor to be installed over hardwood flooring because it will rot the subfloor or ceramic tile because the grout lines will start to show.” Gary relays this message to us stating we will be required to pay this money before the installation will be scheduled.

Bobby ** relays this same message to us and asks us to pay half with Lowe's paying the other half, we refuse to pay for the floor removal because Phil has repeatedly messed up, there was no mention of floor removal from the beginning, and there was no such requirement by the manufacturer. Bobby calls us back to let us know Lowe's will cover the removal cost to remove the floor. I informed Bobby that removing the wood floor would lower the floor of that room making it not level with the subfloor where the tile was to be removed and that would require the floor to be brought up. Bobby was also informed there was no such requirement according to the manufacturer.

At some point, Judy calls to schedule installation again, she schedules for 10/3011/3/2018. I reminded her the contract we signed stated the install should be completed by 10/21/2018, she stated Lowe's doesn’t have authority to give that date as they do not have access to QIG scheduling. 10/30/2018 QIG installers arrive and start demolishing the floors. Alex, installer, states they will not remove the tile in the laundry room that is under the sink in the laundry room. He said we would need to call a plumber because he is not a plumber. 10/31/2018 Alex, QIG installer, told us we would be required to raise the subfloor in the formal dining room (Phil listed as a living room) where the wood floor that was removed lowered the floor. We told him we had already started we would pay any more for this project.

We contacted Lowe's, who told us they would leave if we didn’t pay and the project would be on hold until we did pay. Joette, Lowe's assistant manager, contacted customer care where a representative named John contacted us. He stated we had been compensated more than enough by Lowe's paying to remove the flooring. He was very rude and refused to get us to his supervisor. LeAnne from QIG contacted us, she also was very rude, we informed her Phil has messed up and left out important details more than once. She stood by Phil’s work. She stated she didn’t care if it was there and it wasn’t documented by her detailer, that was our problem and she was telling her guys to pack up and leave. We went to Lowe's and spoke to Joette in person, she pulled the contract and saw they were in fact wrong.

After a lot of back and forth we received a call from Sarah, assistant manager, at Lowe's, she said they were going to cover the cost to raise the subfloor but we would be required to sign a statement stating they wouldn’t cover anything else related to the subfloor; we agreed. Sarah brought the statement, and it was signed. We also spoke with the manufacturer who again stated (and sent an email confirming, which we provided to Sarah) the flooring we purchased CAN go over hardwood or ceramic tile flooring without being removed. LeAnne continues to state it is the manufacturer’s requirement.

Around 5pm, installers informed us the flooring came from two different manufacturers and were completely different products. We had 48 boxes of the wrong product. Alex contacted LeAnne (QIG) and told her there were 48 boxes of the wrong product. We had 88 boxes total, he had put down 4 boxes and had another box opened, this left him with 35 unopened usable boxes. LeAnne told them to pack up and leave. We contacted Lowe's, spoke to Allen (assistant manager), he said to bring him to two products and the UPC off both to get it straight. We took the two different flooring boards in with UPC codes. Allen immediately noticed they were indeed different. He took the UPS where Alex (QIG installer) had wrote 48 on the UPC we needed, Allen was informed we needed 48 boxes of that particular one.

11/01/2018 Lowe's orders the corrected boxes. 11/09/2018 Corrected boxes are delivered. Contacted QIG, Judy, to schedule installation. 11/17/2018 QIG installers show up to complete installation. Alex immediately asks where the other boxes are after counting, he said there are 28 boxes and supposed to be 48. We contact Sarah at Lowe's, she contacts Gary, Gary states that he ordered the number of boxes LeAnne told him to order. Alex told us before leaving that he was told by LeAnne not to return on Monday (11/19) as scheduled. He said she told him they would be back after all the boxes had arrived. We spoke with Allen was as confused as we were as to why they weren’t returning, he said LeAnne told Lowe's her installers were out of boxes, this wasn’t true as they had 19 boxes that were unopened.

11/19/2018 Sarah orders the other 20 boxes. The installers could have finished the kitchen (less than 152 sqft) with the other 300 sqft of flooring in the 19 boxes that was onsite, they could have also installed the trim around the areas where the flooring was complete. 11/21/2018 LeAnne refuses to answer my calls or return calls. Teresa, from Lowe's Customer Care, contacted us to discuss our situation. We told her the entire story, she said they were told the installers were out of materials and couldn’t work until the 20 boxes were in; we corrected what LeAnne had told her as we do have all the trim and 19 unopened boxes of flooring. We told Teresa we had enough flooring to finish our kitchen before Thanksgiving and wanted that to be done as we had family coming in and were hosting Thanksgiving.

Teresa contacted QIG, they refused to send their installers to install what was onsite. Teresa called us back to apologize and tell us that QIG refused to finish the installation. 11/28/2018 We contacted Lowe's, spoke with Allen, to check the status of the flooring. He made some calls and called us back to inform us the floor had not yet arrived. 12/5/2018 We contacted Lowe's, spoke with Sarah who said the floor was in and she was scheduling delivery for Friday. 12/7/2018 Remaining 20 boxes of flooring was delivered. 12/09/2018 QIG installers arrived to finish the installation of the flooring.

QIG stated the flange for the toilet was too high since they had removed the tile (the tile did NOT require removal as LeAnne had previously told Lowe's) and said we would require a plumber to install the toilet. (see picture). SIX door frames were left “floating” (see pictures) due to QIG “trimming” the frames prior to the tile removal and leaving the frames higher than needed for the new flooring to slide under. Original tile did NOT run under the door frames. Floor was finished; above issues (frames and toilet) remain. Spoke with Sarah at Lowe's, she was contact CPO to get a plumber. 12/10/2018 Updated Allen on the issues, he said they were waiting to hear back from CPO.

12/13/2018 We called CPO, LeAnne will not answer or return our calls. 12/18/2018 We called CPO, person we spoke to told us they would get back to us and if we didn’t hear from them by Friday (12/21) to call them back. 12/20/2018 We called CPO again, Jerrilyn spoke with a supervisor who asked for pictures of the issues in order to fix the issues. Supervisor said they would need to get another installer to correct these issues. 12/21/2018 Emailed pictures and this timeline to Jerrilyn at Lowe's CPO. Sewage gas has been seeping into the house since 12/09/2018 (12 days) without any resolution. We unnecessarily dealt with unfinished kitchen/main living area flooring throughout Thanksgiving with a house full of guests.

12/22/2018 We called Lowe's again, representative stated she was sending email to FSM to get this dealt with and to call back Monday. Said it was Saturday and nothing could be done. 12/24/2018 We called Lowe's CPO again, the representative stated she was emailing the FSM as an email marked as high priority to get the issues we continue to have resolved. Said Jessica, the FSM, was out for the holiday and would hopefully see it on the 26th. 12/26/2018 We called Lowe's CPO again, representative reviewed the notes, stated it was “the first day after the holiday” and she would assume Jessica was looking for another installer in the area to finish the job. She told us to call back tomorrow. 12/27/2018 Kiera mud based was required. Kiera called back, sending plumber to assess the cost for toilet.

Spoke with Allen at Lowe's store, updated him on what QIG told CPO about floor being mud based and this was “unforeseen”. 12/29/2018 ** (? Plumber) called to say they would be coming to view the issue to assess for cost on January 8th. Called Sarah at the local store, she said it was unacceptable as she has spoke with CPO 3 weeks ago and this still wasn’t resolved. Sarah called CPO, did a 3 way call, plumber did not answer. 01/02/2019 Called CPO, spoke with John, told him it is unacceptable we’ve been dealing with sewage gases in the house since Dec 9 and kids are all sick with bacterial infections and on antibiotics as of Jan 1.

Couple options, have original installer come on the 8th or company Michael and sons plumbing come and we are responsible for paying COD so Lowe's will not cover it. I informed John I would not be paying for this correction as the installer messed this project up. He asked if I’m sure I have the correct interpretation of the installer messing up the program. I asked for a supervisor, John said “so you no longer want the floor fixed immediately, you now want to speak with a supervisor,” to which I responded “yes I do want to speak with a supervisor.”

Spoke to CPO supervisor, April, going to speak with the plumbing manager to see if there is someone else they can send out to get the toilet fixed. She said the installer is responsible for fixing the door frames as that is “part of your installation.” Will call back or have a coordinator call back regarding toilet. Said that should have been addressed as an emergency situation and already dealt with.

01/08/2019 Steven from QIG came, said he would put coasters under the door frames and he would get caulk to match the flooring to go around the refrigerator. I voiced concerns regarding my doubt for the parameter being caulked as I do not believe the installers caulked, especially considering around the refrigerator isn’t caulked. He said he would come back out. ** assessor came, said he was told this was a new toilet installation and he wasn’t qualified to assess for existing plumbing and this is a completely different job than he was told. Said if the tile hadn’t been removed the flange wouldn’t be too high and that ** would have to send someone else out.

02/01/2019 Returned call to CPO voicemail from Kiera asking if we were satisfied with the installation.

Told the representative who answered, Candace, our story, she pulled the file and saw the pictures confirming everything I had said. Said she would get with her supervisor about getting another installer out here to fix it since two installers haven’t done anything and about getting us a refund. Explained the situation that we are not staying at home right now due to the unresolved bacterial infections the kids have had since the 21st and that our primary concern is the toilet but the flooring and door frames are also of concern and we expect all issues to be corrected. Candace said the supervisor told her to email her so she can get in touch with FSM, spoke with ** stated issue with flange but never received work order to do that. Going to talk to supervisor about getting work order to Perez. Said to call back after these issues get resolved to get compensation.

2/09/2019 Emailed Sara and Liz **, asking for an update and informing of the information I received from the conversation with CPO on 2/1/19. Issues still not resolved. 2/17/2019 Emailed Sara and Liz ** because no one has contacted us. Still no contact from contractors, ** never came back out, QIG never came back out. 2/19/2019 Called Franklin store, spoke with Allen, said he would email Sara as he knew she had been corresponding with CPO.

Informed him we had to move back into our house because we can’t keep paying for lodging after being out of the home for 3 weeks. And that after being in the house for 3 days, I have now joined the rest of the family with antibiotics. 2/20/2019 Called CPO, spoke with Cherrelle. Changed phone lines as I got a call from another Lowe's number, it was Phaedra **, see notes below. Phaedra **, with Lowe's. Direct line **. Claims department, going to send someone out, should call within 2 business days, to start getting this taken care of.

Contacted Henry ** to provide a work order and see how soon he can get out here.** – forwarded the email from Sarah ** at CorTec to her for her to review and see that QIG has repeatedly lied about our case and that the floor never needed to come out. She provided Henry the work order, he will be calling to schedule to come out to fix the toilet; I have to call her back as soon as he completes the order but she will be out of the office the rest of the afternoon today. 2/27/2019 Henry from Creative tile came out to fix the issue with the toilet

Emailed Phaedra ** to let her know that Henry has completed that task and to follow up on what will be done next to resolve the other issues. 3/08/2019 No response from anyone at Lowe's, emailed Phaedra ** again asking about the rest of the unresolved issues. 3/15/19 Emailed Phaedra, Liz **, and Sara ** to try to get a response as there’s been no communication. Got a call from Kenny, Phaedra is out and asked him to contact me. He has contacted Jessica (FSM) to get another installer out to fix the flooring issues. Said he would contact me Monday at the latest. His number is **, email is **.

Received a call from Phaedra ** at 6:10PM. She stated that Lowe's will NOT be completing anymore work because Lowe's has already paid over $4,000 for this job. I stated Lowe's should not have paid any of that because it was nowhere in the contract and it was a lie for the installer to state it was required. I asked if Lowe's would honor the warranty to put the plank in place in the kitchen as the warranty requires the floor to be waterproof and there’s a plank not “clicked” in place and asked about the caulking. Ms. ** repeated her same statement, that Lowe's would not be sending anyone out or fixing anything else as they had already spent over $4,000 on my floor. I asked for a direct answer of yes or no as to whether or not the warranty would be honors and she stated they had already paid more than the warranty would have covered and no one else would be returning.

3/18/2019 Emailed Lowe's Executives. Got a call from Stephanie **, CPO Install Office. She said Sara had sent her my email from Friday night and she wasn’t sure how our situation got this bad but she wanted to try to fix it. I informed her of the email I had sent the executives and she asked that it be sent to her. Said she would review all of this tonight and get back to me by noon tomorrow. Got a call about 6:30 from Skyler, she was from the executive office and works with Mr. **.

She was asked to handle our case, we will no longer be working with anyone from CPO or the store. She said she understands the frustration and sees the documentation that we wouldn’t be receiving a finished install or services from Lowe's and cannot understand why that is. She noted that this call was recorded. She plans to have all information in her possession and reviewed with a solution by next Monday, the 25th. Will be emailing me her contact information so that she can be reached if needed before next Monday. ** Executive Customer Relations Case Manager **.

3/20/2018 Skyler called back to discuss options. Lowe's is going to look for someone to do custom work to fix the casements around the doors. Lowe's will send the installer our to remove the flooring up to the improper plank, fix it, then lay the flooring back down properly. Lowe's will fix the flooring under the refrigerator to make it look neat. QIG said they aren’t trained in caulking the parameter and Lowe's will get someone else to do that to ensure the flooring is waterproof. Skyler will remain our POC until everything is corrected. 5/31/2019 After a lot of back and forth, Skyler has informed us that they will only offer $1,402 for reimbursement of the installation. She sent another email this afternoon stating that they will allow $150 more if we chose to forfeit the casement molding.

Lowe's has made the determination that it is acceptable to leave the door frames floating rather than properly fixing. We were sent a Release of Claims form that revokes all of our rights to ever mention this project and Lowe's wrongdoing again if we accept their insulting offer. We informed Lowe's that we would only have our rights revoked if they refunded the entire installation fee of $3407.33 as they breached the contract many times and we have destruction of property. I had previously responded in email to the executives, including the President Marvin Ellison, stating that our counter offer was for the full installation reimbursement and that I expected a response from Mr. Ellison himself to close of business today. Skyler had called and told me that Mr. Ellison will not respond to me.

6/03/2019 Lowe's failed to respond. We refuse to allow our rights to be revoked. At this point, we will begin posting all photos and this timeline online and review sites for all to see so that others know just how awful the process was and how it is perfectly acceptable for Lowe's to breach a contractor and the installers to destroy your home.

Every time she called me, which is a lot, she recorded the conversations. She told me numerous times that my one year warranty starts the day I sign my certificate of completion. To date I have not signed the COC. Today my new project manager tells me that the warranty started in March 2019. I told him I did not sign a COC yet. He got with his supervisor (whom I am NEVER able to talk to) and was told that they tried calling me in March and I did not get back with them and that is when the job was complete!! Again, I NEVER signed a COC and I STILL DO NOT HAVE AN OPERATING SHOWER!!

The project manager states he will again talk with his supervisor (whom I am not able to talk to myself) and will get back with me tomorrow. I told him I can produce my phone records so he can review all of the recorded phone calls from the previous project manager (that is no longer there???). I certainly hope that these recorded phone calls were not mysteriously erased.... At this point nothing will surprise me. Bottom line BEWARE and do not have any type of home improvement project done by Lowe's.

Updated on 08/11/2019: We hired Lowe's to do 2 bathroom remodels. On November 3, 2018 we paid by personal check 100% of the project. The project started on January 22, 2019. Today is August 11, 2019 and the project is still not complete. We have been without a shower for over 2 months because the first contractor they hired was inept. We have had issue after issue, the latest (over 2 months ago) being the ceiling below the shower leaking. From day one of the actual project (January 22, 2019) there has been nothing but issues.

There were many "no shows" from the workers with no notification. The paint job was horrific. The inconsistencies and lies provided to me by the contractor were numerous. Our project manager is in another state so we communicate by phone. Unfortunately I am told over and over that the new contractor will be in touch with me. I feel that I am being told things just to try to appease me for the moment. Long story short, the Lowe's has had my money since November 2018 and today is August 11, 2019 and the project is still not complete and I am without a shower.

Original review: In brief, on November 3, 2018 I paid 100% of a two bathroom remodel through Lowe's. The project began on January 22, 2019 and as of today, June 2, 2019, it is still not complete. The contractor, who in the beginning I thought was nice and would do a good job, has been sub par. During the course of the demo/remodel there were several days of "no shows". The paint job was horrible (I have pictures to prove it). They were suppose to come last week to finish out the "punch list" and again were a no show. Today, our ceiling started dripping water right underneath the tiled shower that they installed upstairs. I reached out to him several hours ago with no response. Needless to say, there are many things that need fixed with the most recent being pretty major. We do not want the original contractor to step foot in our house again. In fact, we may be seeking legal action as this has gone on far too long.