Lowe's Home Improvement Reviews

In building a home we purchased cabinets, countertops, fixtures and more. It took 6 months to complete installation of our cabinets after they were delivered. We purchased one specialty cabinet that we will never receive. Corporate personnel have stopped answering our calls and emails. In my opinion that is stealing our money. It may sound more reasonable in pricing but it is not worth it. Run. Run somewhere else!!!

We ordered a new fridge on-line which was to be delivered for free from the Aurora, CO store. We confirmed the delivery date by phone and were told we would be called the morning of delivery to confirm the time. The day of delivery went by without a call and without a fridge arriving. We called the main number, they called the store and were told we had "bad weather" in our area so the delivery had been cancelled. Roads were clear and passable and the sun was shining that day. Another delivery date was arranged and we again did not receive a call to inform us the fridge would not be arriving this week but next week.

The Lowes I have been are always clean and free from clutter in the isles. Friendly help always around the direct you to where the items are that you need. Fast checkout and somebody is there to help load up your items.

Very customer friendly. Very supportive of customers. Very helpful in helping doing projects. Also they are very veteran friendly.

Our Surprise, AZ Lowe's is always there for us! The associates are always friendly and very helpful! No matter what department we are shopping they always seem to have someone who is willing to help and if they don't have an answer for us they will find someone who does!

I went to Home Depot and Lowe's looking for a refrigerator. Although I couldn't get any help at Home Depot, Lowe's in contrast gave great service, very personal, and she gave me a better refrigerator at a good price because she wanted my business. Delivery got messed up so they gave me an additional $80 discount. Overall good experience.

Last year we had to redo our walk in closet because a “clothes bar” pulled away from the wall and pretty much collapsed due to the weight of all my suits and clothes etc. We shopped around & ended up going with (LOWE'S) because they had the best price. They came to the house and they did a very good job. We are very happy with the the results. We had a few minor issues, but they were resolved very quickly. Would definitely recommend (LOWE'S) for some home projects.

I shop both Lowes and Home Depot. I prefer Lowes because of the way it is laid out, the ease of finding what I am looking for, the quick check out and the fact that they have my status as a veteran linked to MyLowes Card. This means I get a discount every day on every purchase without asking. I really like the fact that at each transaction they say, "thank you for your service." I gave them a four on varsity because I find that they tend to not carry major brands, i.e. Honda power equipment. Also, they garden shop tends to not be as well stocked as the one at Home Depot.

Stupidity without boundaries. This company seriously exhibits stupidity beyond comprehension. I've been waiting 2 months for a refund, that clearly will not come. The number of mistakes this STUPID company has done is mind boggling. They initially charged me double of the receipt that I got. They did not know how to correct it so I cancelled the order. They keep refunding one item at a time. It's been 2 months. Should I not have received the full refund by now?

Do not order anything to be delivered from the Midland Texas Store. They are idiots. They forget about your order and then take weeks to get it scheduled for delivery, only on their terms. They do not answer the phone after 3:50 pm. They do not call and schedule deliveries. They Will not accommodate the customer at all. It is their schedule and can not be adjusted for a customer. You call customer service and they can not do anything about it. They forget to deliver your product and then they cant deliver out of town 25 miles away? These clowns are the worst I have ever dealt with. Be advised: Go pick up your order yourself when it comes to Midland Texas Lowes! Tom

Our local Lowe's has almost everything we've needed. They have friendly, helpful employees. The layout is easy to use... the end displays are good. The seasonal area changes with seasons and holidays and are fun, inspirational products.

I like Lowes because when I need fixer upper items I can find more than one type of product, & as always the 5% discount is always a favorite. LOWE’S has everything you need decorations, flowers, trees, fencing, tools. Nuts & Bolts just about anything you can think of.

They do a good job on helping you find items in the store and you can always find someone to help you and if you do have a problem when you have a special order they will make it right and do what they can to make you happy even if it's not the fault of you R the store. They do a good job to kept the store clean and in order. The BIG thing that I would like to thank LOWE'S for is the thanks we get (as a Vet) when we go to check out and the 10% we receive off the total bill, THANK YOU.

In the last few months, we have purchased an oven, a freezer, and replaced kitchen fixtures. We have found the sales staff to be very knowledgeable, and friendly. Any time I have been to Lowe's, I have been able to find what I needed, and had any questions answered to my satisfaction.

I enjoy shopping at Lowe's. I especially appreciate that they provide US military veterans with a discount every day on all purchases. They even have reserved parking in front for veterans. Besides competitive pricing, they have a good variety of products for both DIY and contractor needs. Their associates are knowledgeable and available to help, most of the time.

I prefer the store Lowe's over every other home improvement store. The people are nice, the location is great, and they almost always have what I am looking for. They also let me take my puppy with me to shop, which is awesome!

I get 10% off since I am DoD civilian retiree while Home Depot don't give any. That's what reason why I chose Lowe's after all. Lowe's is very organized place to locate things what we are looking for.

I prefer Lowe’s over other home improvement stores. They tend to have a better selection and items more appealing to women. The store’s appearance is even more appealing to women. I also find their prices to be fair.

I have been working on my bathroom's project, and Lowe's home improvement has really been of a great help!! They are pretty closed to me, have a great variety and staff is always helpful and friendly!!

When I shop for something there's usually no one around if I have questions and the prices are so much higher than other stores. They don't treat their employees very well of what I've seen. I have to go find someone who is in another dept to call for help.

I like the friendliness of the staff, and the assistance they give in finding the right item for my needs. As a woman, this is very important, so I don't feel taken advantage of. There is an associated named Zack who is always so helpful, and tries to help no matter what department I may be in.

We have had an unfortunate experience with Lowe's in the way our appliances were delivered. The plastic was left on. The checklists weren't followed. The Delivery guys asked me to help them find a new job. We had a flood in our home and the Executive and Risk Management are truly the best at spinning it into your fault when their delivery team didn't install items correctly. It's sad because the Lowe's staff in Colorado are great. But when Lowe's loses customers it's because their home office customer service is so terrible.

The stores are usually cleaned, well stocked and carry a variety of quality items. There are plenty of staff to assist when you need something but never push a product. Check out is efficient. I just find this Home Improvement store on par with its competitors. I don’t prefer one over the other.

Large variety of quality products. Love the veterans ten percent discount every day on all items which can be significant for old vets shopping for big ticket items. Just built a house and much of the material and products purchased at Lowe’s. Good customer service ethic.

I only go there when I absolutely positively have to. The closest one to me is the Manchester, NJ store and for the life of me I cannot understand how that store is still open. The employees there less than helpful and the most annoying part is going to customer service for help. They page for assistance, but no one comes and you look around only to see them standing around and talking. Don't bother calling corporate, they just yes you to death.

I love Lowe's because they have a good selection, you can order online if it's not in store. The workers are usually nice and helpful. Perhaps most importantly they make returns easy most of the time. Which is important when you working on projects and get something you don't end up using.

I always get the help I need when I am at Lowe's. Whether I am in the electrical, plumbing, outdoor departments, there is always someone who is able to aid me in the selection of the items that I need to perform the task I would have to do at home. Customer service is great!

Generally prefer Lowe's over Home Depot for service and value. Discount and sale offers are very good. Honoring Veterans is appreciated. Location is acceptable. Employees are friendly and helpful. Management responds appropriately to problems.

Handle wasn't needed for dryer gas shut off valve. Due to it intentionally was installed that way for safety. Wrench is to be used. So 3 hrs on phone, $175.00 later & 1 month later it will be installed.

Lowe's was struggling and customer service was poor. I am seeing that there is an effort to clean up their act. I was there today and every Lowe's employee said Hello and offered to help. The store was clean and well-stocked.

Lowe's has deteriorated. Last time there when asking for assistance, I was sent to 3 different aisles before I found my product. The assistants have no clue where different products are located. When I finally found the product, it was not located anywhere near the correct aisle. Also, they were sold out of another product and were not interested in ordering it. Finally, they did not have many of the products which the computer said could be found at Lowe's. At one time, I was interested in a fence and their fence guy came and measured and left and I never heard from him again.

Lack in variety is a problem with the box stores. Everything China has to offer, nothing else. I went to Lowes for a washing machine outlet for the hoses, they had 4 choices, none close to my needs. Amazon listed dozens, none with the specific specs I need. Shopping can be frustration, online OR at box stores.

The store is got good product but I was there for over 45 minutes and not one person came up to me and ask me if they could help me. I had to look for someone to load a sink in my basket. Very poor customer service.

It’s very clean and organized. I like their displays and they always have the hard to find light bulbs I need. They also have lumber if you’re doing a larger job. I’m not crazy about their credit card, so I don’t use much anymore.

The people that they contract to do the job is lousy. Had a floor installed, they billed me for the material and labor. Too much material that I didn’t need and boards that wasn’t for the type of floor I had. I was able to return this extra stuff but the extra time for the labor I was out of luck. I complained to the manager of the store and they were to get back to me after they talked to the company but never did.

Lowe’s sends me to corporate and they call A & E service to fix it. Four times they send out a guy that just stands there and makes rude comments to my daughters and my self. He is condescending and arrogant and made us feel incompetent. I put in complaints about him and they sent out another gentleman that ordered parts for the machine and was supposed to return to put them in. I then waited around all day and twice they canceled the repair. Then again they set a date between 8 & 5 pm and it was the same guy (Daryl) that came the first few times. I refused. Told him not to come and asked for the gentleman that ordered the parts as he seemed to know what he was doing. I’m still waiting. He or someone from A&E is supposed to come today. I am ill and cannot wait all the time. I have Dr.’s appts. I HAVE to be at. Please help me with this.

I am describing the store specifically off Maynard and Chapel Hill Rd (54) in Cary, NC. I have shopped at Lowe's for at least 15 years (all over the USA) and this particular store is the most unfriendly one of all. Employees are not very friendly, sometimes talk down to you as if you don't know what you're doing and always act stressed. Maybe they are - I don't know, but it's just not making me want to go back when there's this 'grumpy' atmosphere created by their own hirees. Also, why do we have someone work in the hardware department (specifically door locks) who does not know how to re-key? It just seems odd - never had this problem at any of the other Lowe's.

I really enjoy shopping at Lowe's. The isles are situated for easy shopping and they don't move things around so it's always easy to find every time I visit. I can usually find what I need with an occasional stop sometimes at home Depot just because of preference of a brand. They are also priced competitively.

Good values every day, items easy to find and associates are readily available to help with advice for home improvement projects. Returns are easy with no hassle. Personnel in customer service are helpful.

Lowe's stores are mostly have a lot of stock and cashiers. Home Depot wants you to buy in the store. They do not have cashiers to get you out of the store. There is a saying. The stores want you in. But can not get you out.

We always choose Lowe's over Home Depot. My husband was in the military and Lowe's gives veterans a 10% discount. I have ordered most of my appliances online and shipments have been good, only one incident when my order was two days late.

I find it very difficult to find assistance in store 0252 and most other locations that I shop. I typically have five or more associates walk by me before one of them asks if I need assistance. Much of the time it appears they avoid customers to finish a non-customer related task. If they provided better customer service, most customers would buy more products. Home Depot is no better.

Lowe's (via 3rd party delivery company XPO) failed to delivery when promised, missing two scheduled delivery dates without notifying us and then showing up with the delivery unannouced. Refrigerator door damaged at delivery (gasket would not seal, french doors rub, and palm sized dent on right door). Has now been over a month now trying to get a replacement. Lowe's agrees a replacement is needed, but requires we deal directly with XPO (a third party shipper hired by Lowe's). Neither Lowe's or XPO will return calls and often hangs up on us or disconnects while transferring the call. This is a very frustrating experience and is still not resolved.

I had a deck project & checked the prices on the hardware for the posts (i.e., nuts, bolts & washers) of the 3 most local DIY stores to find that Lowe's had the very BEST prices on the hardware. So much so that I probably saved about $100 on the hardware alone.

Lowe's is the perfect store for the DIYer. Staff are very helpful, they are welcoming and not at all condescending. And store is laid out in a user-friendly way. Other competitors are contractor centric, Lowe's is geared toward the everyday person.

Staff is very helpful and knowledgeable. Always friendly and usually well staffed. Makes it a painless shopping experience. I have limited knowledge about home improvement and they never make me feel stupid. Always helpful.

They helped a lot with ordering the siding we needed and raised our credit limit. And what material we have left they took back with no problem. The salesmen were all polite and had great experience with the material.

I ordered a freezer for delivery which was free on 10/20/19. Order was to be delivered on 10/26/19. On 10/23/19 the delivery was confirmed for 10/26/19 with a delivery window of 8:00 AM-8:00 PM. Which is ridiculous! On the morning of the delivery an hour prior to the delivery window, I was contacted by Lowe's to say that the delivery would be delayed until 11/3/19. The fulfilling store which is Chillicothe is 1 hr away from me. I re-arranged my entire schedule to be home for the 12 hour delivery window. Only to be told, "Oh we are so sorry but we will deliver it a week and a day later." Ummm....no Lowe's you won't, Cancel my order. I will NEVER EVER spend a dime at Lowe's. Horrific customer service.

Lowe's always has what I need. Their employees seem to be very knowledgeable. The layout of the store is easy to understand and easy to get around in. I have shopped and compared the various stores in my area and always go to Lowe's now.

I do not shop at Lowe's any more because of the lack of assistance. There is never anyone to help and if you are lucky enough to find someone who will talk to you they talk down to me since I am female. I go to other places where I am shown respect.

I’ve had a great experience with Lowe’s over the years, but in the last year or so, the service is less than desirable. I ordered a dishwasher, and they contracted with a non English speaking company to deliver it. They showed up two days after the scheduled day of delivery. I declined it. I haven’t been back in Lowe’s since. I tried to call the manager but could never get a call back. They just don’t care.

I use Lowe's since I have no problems finding product I want, the staff is always available to help, the return policy is customer-friendly, they have quality hand tools and were first to offer everyday discounts to veterans.

I love Lowe's. Aisles are wide and clean. They stock just about everything you need. Staff is knowledgeable about their dept. and items carry. It is a great place to meander thru especially with the greenhouse stock in spring and summer.

We purchased 12 windows and 2 doors from Lowe's and had them do the install. Every single thing that they installed leaks when it rains. We have been trying to get them to come back and fix the problem, but they wait 1-2 weeks to get back to us, then they "can't find the leaks" because we live in Texas and the water dries. They offered us 200 dollars to repair it ourselves (not a chance) and then continued to blow us off. We are still within our warranty and they have yet to do anything after numerous phone calls and attempts to elevate the situation.

Recently, in the Augusta, Maine store Bill went above and beyond to get a much needed generator put together for me. It wasn't his job to assemble, but he knew that with my power out I was feeling a bit hassled, and he even went the extra step to put oil in it for me. When I got the generator home it started right up with no problem at all. Thanks to Bill's help I didn't have to spend an hour struggling to get the wheels and handle on before I was up and running. I have always had excellent friendly and respectful service at this store.

I ordered a lawnmower belt from Lowe's online. It indicated it was a clearance item so I ordered 2 at the cost of 9.25 each on October 21. I was to pick them up at the store around 10/28. I heard nothing, so I called the store and was told the order was canceled because they could not get them. So I googled the part number to buy somewhere else and here they are on the Lowe's website. So I called the 800 number for Lowe's and spoke to a young lady named Faith. Faith proceeded to tell me that since I ordered online, there was nothing she could do but place another online order for me at the new price of $38.98. I said no. She said maybe the store manager could do something for me. She transferred me to The store manager.

Lowe's consistently has what I need for usually a pretty competitive price. Most of the time the employees seem to be happy to help you. Store is usually very clean and organized. I am a regular. I usually buy a lot of plants and the selection is great, and the prices are competitive.

We were going to get a door front door from them they have a very distasteful policy that they will not but the security back on after taking it off because it is not from their company. That’s the reason I canceled my order.

Lowe's has a large selection as does Home Depot. It all depends on the sales! I like the CEO of Home Depot but Lowe's is closer for me and that is where my plumber gets his products. I like to shop there for most everything, especially if Wal-Mart doesn't carry it.

When Lowe's has deals, they are hard to beat. Their everyday prices are usually better than any of the other home improvement stores. If I had the time, I could go to all of the other stores and save money, however, I'm not sure it's worth my time. I have tried on two different occasions to get prices on cabinets, but they always seem to be too busy, so I'm not sure how that sections of Lowe's is.

During my recent visit to Lowe's I was able to find the items that I wanted with ease. The store associate was readily available to answer my questions and help with my item selection. The store was conveniently located and had ample parking. The aisles were clean and clearly labeled. Checkout was swift and convenient.

I am very happy with Lowe's. They are close to home and the hours and days open are great for when I need something on short notice. They have quite a variety in all areas of home improvement, including appliances, flooring, bath and kitchen hardware. All employees are polite and very helpful and will direct you to the area you need when asked. I love their lawn and garden shop. They have so much to choose from that I am there for at least an hour looking at everything. All the cashiers are very polite and helpful also. This is what a store should be like.

Good all around DIY store with helpful, knowledgable employees (for the most part.) Employees seem to be happy; a strong component in any store. No dedicated installers can be an issue and no product support other than returning/refunding. We do tend to buy appliances from a local business that also services their product.

We always go to Lowe’s for all our working on our home projects, we look around Lowe’s and we get ideas that we can do at our home. It’s a great store. And the people that work there are always helpful and they give us some ideas on how we can fix something or even recommend someone to come to our house to help with our projects. I love the garden center. They have so many different flowers. I just love the big the outside area is.

I enjoy shopping at LOWE'S because I find that most of the time employees are available and nearby, are actually knowledgeable and even pleasant. A huge contrast in my experience to Home Depot. Also I find the selection in the store is very good and like that they carry a good selection of home decor items. Especially nice selection of attractive light fixtures and lamp shades. Also a good selection of wallpaper in the store. Additionally in summer months often can can very good deals on soil and mulch. Did have a poor experience with delivery of a dishwasher (did not come day they said it would) but LOWE'S made it up to me with a discount off the purchase. Recommend.

Usually looking for special products and they usually carry them plus I love when they put clearance of such great things for the home. Always find someone on the floor to help which in other places it's not. Doing an outside project and found all the solar outdoor lights that I needed at an affordable price.Thanks Lowe's.

Obtained a 4x8 19/32 BC Pine ULX Ext plywood sheet and asked for it to be ripped into 4 equal strips about 1 ft. x 8 ft., or 11-7/8" inches wide, allowing for the saw blade thickness when cut. What I got was an inept and poorly trained (or don't give a **) store clerk that cut horizontally from the bottom of the sheet up while he pulled and then pushed the panel thru the saw on the supporting rollers. The panel bucked up and down multiple times dipping both up and down thru the sawing process. I'm surprised the saw blade did not explode.

Whenever I go to Lowe's, no matter if it's for fixing a fence or paint or just a few nails, there is always someone available to help me find what I'm looking for. If they don't have what I'm looking for or are out of stock, they usually can order it for me.

OK lets start out with you entering the store. Looking for set screw to fit a knob in your door but don't know what size. Greeter listens to your request, calls an associate who escorts you to the wall of many size screws. Looking like you're lost, which you are, he then takes you to the door knob section so you can point out which knob you have. Great, still doesn't tell you what screw, BUT, don't give up, he opens the box and looks at the screws inside and then, after closing the box, takes you to the screw wall again, points to the one you're looking for and with that you shake his hand, pull the screw pack, leave the area, go to cash out and lo and behold, you get to go right thru and no waiting. All this within 15 min. Now this is what I call customer service. Tell me where else you find this. You can't, can you. Oh, by the way, being a veteran, and my card shows same, I got a discount on my purchase also. WHAT A WAY TO GO. Love Lowe's. I'll be back.

Lowe's has been amazing with my water heater and my furnace. I had a water pipe break outside of my house leaked into the basement and took out both my water heater and the furnace. I went into Lowe's looking at the furnaces, wanted to do a little price checking, found a furnace and water heater that is perfect for my little one bedroom house, just a little one that would fit perfect in the basement or up on my backroom area.

I've gotten better deals in years past but find recently deals are not so much of a deal. Some items I've looked at and the found them on line cheaper with free shipping and left the store to buy in on my phone in the parking lot.

Really the only place I’ll go. The people are very helpful, especially if you are not a “fixing” type person like me. I’ve also ordered toilets and installation, washing machine, water heaters, etc.

Like the washer and dryer but poor installers. We had a washer and dryer installed today however the two men from XPO Logistics that were installing them did a poor job. The main issue is they did not even attempt to level either washer or dryer. I had asked if they were going to level them and their reply was, "No we don't fix your floor." I said I didn't want them to fix my floor just level the washer and dryer. They did not even try to use the leveling rods on the washer and dryer. Leveling is part of the installation as noted in the installation instructions. Running either not leveled can damage a washer and dryer. I had to level and take the packing tape off myself after I took pictures of the way they left it. You can see in the level the bubbles are not level.

I went to Lowe's today to purchase an electric dryer. I had researched and found one online that met my needs. When we finally located a sales associate to assist, we were advised that dryer is a special order item, and would not be available for delivery until Nov. 5th. So I switched gears and inquired about a more expensive dryer in the store, and was informed that they are 2 weeks out on their deliveries. She did offer that we could take it home with us today. I pointed out a 2nd time that we wanted delivery, installation and haul away services. My husband is 80, I am 71 and we were both on walkers. I don't think taking it home with us was an option. Feeling that this might be untrue info about their delivery schedule, I requested and spoke with the store manager. He confirmed what we were told.

I shopped for replacement screen door parts (coiled spring and spring-type hinges). I needed three hinges, but they only had packages of two per package in blister packs, so I would have had to buy two packages (four hinges) to get the three hinges I needed. They did have a package containing three hinges, but that blister pack also included an outdoor knob, an indoor handle and a latching hook, none of which I needed. And that package only came in white or black finish where I needed a brass finish. Nevertheless, I bought the white-finished package rather than buy two packages of two-pack hinges. They work well but we do not like the white finish.

Ordered a fence on 6/18/29. The job was finally completed today, 10/19/19. Lowe's stated it would be a 6-8 week wait, then found out they never ordered the materials. If you buy fencing from them be sure you understand the difference between staggering, racking, and straight styles. Or, you will end up, as I did with large gaps underneath the fence and with no way to correct this except to buy and install additional latticework.

Bought my husband a gas lawn mower with protection plan. After a month the motor blew out, call Lowe's customer service for them to tell me to call Craftsman instead. Call them and ask me to drop it off at a certain location away from the city to only find out they can't fix it after a week sitting there. I call Lowe's again to ask about a replacement or even get my money back and instead they told them they can't do neither to just hold on to it for TWO years in order for me to get my money back. I will NEVER SHOP AT LOWE'S AGAIN, I rather drive the extra mile and shop at HOME DEPOT instead. At least with their protection plan they don't tell me to call different numbers and send me far to get something fix.

Want to purchase paint and waited 20 minutes for someone to help me, never received the help needed even after going to customer service twice, have shopped at Lowe's for several years now and this was the worst experience I've ever had, most of the employees were more concerned with taking inventory then helping customers, this particular store is in Lumberton NJ, will be shopping at home Depot from now on.

The worst customer service EVER. Ordered a shipment online, it was delivered to the wrong location. I called and messaged them and was told that they need to investigate which can take months. All this over a 100$ order of 3 smoke detectors. Instead of sending a new shipment and then investigating which would have been the appropriate thing to do. Worst customer service ever. Can't believe they would make a customer wait MONTHS instead of just reshipping. No other company does this. Will NEVER shop there again. Would have given it a zero stars if that was an option.

Lowes in Mt Pocono purchased flooring for my entire house. First it took 6 weeks to get the product deliverer. I do not live there and they were told they showed up when I was not there unannounced. Installers came to check house and measure for all rooms. After they removed all old flooring they had 2 concerns that were taken care of.

Here is the timeline: Oct 6 – I bought a brand new gas hot water tank. Oct 8 – The hot water tank was start leaking. Oct 9 – I was calling the manufacturer. The manufacturer is A.O. Smith Enterprises Limited (Ontario office). I had explained to the officer about my brand new Whirlpool gas water tank is leaking. They had advise me take the leaking water tank to Lowe’s for refund.

Deck ordered May 2018. Almost finished in June 2018. Needed all end caps to match, warped boards exchanged, ground leveled, support beam for railings installed, new corner post as original were damaged on installation. October 2019 Deck still not finished. Can't get Lowe's project managers to complete project. They change monthly and my project gets left unfinished. It was a large expensive deck and I regret not hiring a local contractor myself. If I could give lower than a one star I would.

This is the worst experience I've ever had with any company. EVER. My initial order for a washer and dryer was placed on 9/1/19. After much frustration, damaged products, missing pieces, 3 cancellations and reorders, damage to my plumbing on install (which I had to pay to have repaired), a defective washer, thousands of dollars, and multiple phone calls that eat up HOURS of my time, I am STILL waiting for my washer and dryer!!! It is now 10/10/19, and my expected delivery date is in the middle of DECEMBER. The service has been absolutely terrible and incredibly frustrating. I would not recommend using lowes.com for any item to be delivered.

Through Lowe’s Installation Services I contracted ACI Northwest Inc in Dalton Gardens Idaho to install air conditioning in my home. At completion of the installation the installer informed me that ACI did not provide him with the permit, but that ACI will provide me with the permit in a day or two so I could call the city of Spokane for the inspection. Waiting patiently for the permit, a week later it still had not arrived. I called ACI on this. They informed me that they would email the permit to me. Three hours later the permit was emailed to me.

Window project woes! My wife and I were finally in a position to start working on remodeling our house. We decided to start with the windows, as our existing one’s were in horrible shape, and since it is the least exciting part of a remodel we’d be motivated to pay it off quick so we could get to the fun stuff. We ordered Pella windows on May 18th from Lowe’s in Traverse City, MI. We had made the first couple payments and still hadn’t received any word on when they would be installed, so my wife called Lowe's. Turns out our windows had been at the store for several weeks, but the company that was supposed to install them quit working for Lowe's, and Lowe's didn’t think to reach out to let customers know that there was going to be a delay.

We went to buy box fans and it is late in the season. Online said the store had the items in stock, but when we arrived the items had been moved and fall items placed on the shelves. The employees were very helpful and went out to the storage and got the items we wanted. It took a few minutes but they did get us what we wanted.

Lowe's molding is very cheap. Not worth the money. The wood grain peels off very easy. Would buy online next time. Maybe it will be better quality. It is not Lowe's fault. It is the junk that is made from Manufacturing China.

I have always had good experiences with my purchases from Lowe's, but it appears only when I purchase an item in store and not online. I purchased a a bathroom vanity from Lowes.com to have it shipped to the store (Boynton Beach, FL East) for pick-up. I ordered it about 2 weeks prior to my project start date. When it arrived, they called and told me it was delivered and they would store it for me until my contractor could pick it up. When my contractor picked it up, they told him that it was damaged. I called the store to get more details and find out when the new vanity would be arriving. Of course, I couldn't get anyone on the phone so I called Lowe's customer service who got in contact with the store. They said they had already placed a new order to replaced the damaged one so it should only be a few days to arrive. According to the store, they realized it was damaged and placed an order, but never let me know.

If you need to buy a large appliance, go anywhere other than Lowe's. They have horrible customer service, and they do nothing to help customers if there is a problem. We ordered a dishwasher to pick up in Vallejo. The order confirmation says Vallejo, but then we got the pick-up notice for Vacaville. That is over an hour of extra driving. When we called Vacaville to see if the item was really there, they refused to even check. We had to call Vallejo, and wait on hold forever to have them see if it was really in Vacaville. I'm not sure why no one in Vacaville could tell us they had it there. No one could explain the problem, and they refused to do anything.

Friendly, expert professionals helped me pick out, ring-up and load my purchases. The store was clean, neat and the selection was extensive. I also appreciate the special parking and discounts that they go out of their way to offer.

Recent inquiries about purchasing kitchen countertops & flooring at Lowe's shows how their customer service quality has declined. Once Lowe's was leading Home Depot in customer service but now their stores are devoid of knowledgeable personnel! What has happened?

We purchased carpeting from the Whitehall Lowe's and had issues with the product shortly after installation. The quality of the product was poor at best and the NUMEROUS attempts we made to resolve it within the store were ignored. Emails and phone calls were ignored or never returned. We even went to the store and had a message left for the flooring manager and never received a response. After 2 years of reaching out, we finally had someone from outside the local store reach out with information for the manufacturer. Sadly, the warranty had just expired and nothing could be done. Not the first time we experienced this practice at Lowe's.

We purchased a new house and replaced all of the carpet with Stainmaster Pet Protect Soulmate from Lowe’s in Ft Wayne IN. I am very pleased with this purchase. Lowe’s had good communication from the measurement to the delivery and installation. The installation is very good. No visible seams. Stairs and steps are done properly. This was a fairly large installation (upstairs, downstairs, stairway) and the installers stayed late to finish in one day. So far I’m very pleased with the quality of the carpet. We did buy the most dense weight and the Pet Protect pad.

We waited two months for our refrigerator to be delivered. Then we waited 5 hours to find out they weren't coming. I had specifically advised Lowe's that we had a long paved rural driveway and that box trucks above about 22 feed could not be used to make the delivery. In fact a 16 foot truck is much better. They assured me it was not an issue. Lowe's had delivered several appliances to us in the past, so I had chosen them despite their higher appliance cost than some competitors. They wouldn't price match to less friendly shippers. The day of the delivery, the driver called to say he would arrive shortly. Great! An early delivery. We had cleared the garage. Emptied the old fridge and pulled it out. Removed our steps so they could ramp into the kitchen.

Ordered a fridge the to be delivered Friday. They never call me day before with confirming the delivery time. So I call work them Friday morning and no one pick up the phone for a 20 minutes at customer service desk. They open at 6 am so I call work and take a day off and try call Lowe's again. Finally someone pick up the phone and told me time they will be in 12 pm to 4 pm. Really if someone call me how they should I would take only 1/2 day off. Also I did not finish talking to customer service when she hang out on me!!! I try call back and once again no one pick up. I did not recommend going to Lowe's for a delivery service of any product until they resolve their change over to their third party vendor! This has been an absolute bull.

We purchased kitchen cabinets, counters and appliances as well as windows. After paying for the products we were repeatedly ignored and diverted about the actual installation of the products. We were also double charged and did not receive the sales prices we were promised. Lowe’s refuses to work with us and we had to file a complaint with the BBB. Do not use Lowe’s for any installation services.

We had wind damage in our siding so after getting the quote from 3 different places which is what our insurance required Lowe’s was the cheapest so that’s who we went with. The contractors they sent didn’t do the best job. Several mistakes. Even cut out guide wire which they came to replace but the so called electrician ran the wires and hit out main box which he landed out in the yard shaking something awful but he is ok. Thank god. But Lowe’s charged us for 6 square too much and after several call to customer service our money has not been refunded. We won’t be doing business with Lowe’s of south point anymore. So disappointed in the services that we have experienced with the Lowe’s company.

Do not buy special order carpet and installation services at the Mustang Lowe's. These clowns are complete unorganized, untrained idiots. It took several visits to complete our order which in itself was very frustrating as every time we went in we were told something completely different from a different untrained circus monkey. None of them are on the same page about any part of the processes involved. When we finally got the carpet ordered and paid for they changed the date, which in turn changed our move in date to the house we were buying. Again, a huge headache and very frustrating. They initially gave us a date of October 10th that the carpet would be in and to allow 48 hours to be contacted by the installer (Midwest Flooring).

Washing Machine Installation Ruined Ceiling/ Floor. I have written a review already, and still cannot get a call back. Do not buy or install from Lowe's. Have your builder buy/install your appliances for peace of mind and service guarantee. They incorrectly installed my washer and water poured everywhere (They admitted fault and a month ago told us they would make this right). They do not return my calls. My wife was pregnant at the time and now we have the baby and repair work going in in our brand new home. I send email after email to the claims department, claims manager and the claims director - 3 employees are on the email, (we purchased from the Dickerson Pike store in Nashville) and they ignore them and refuse to call me back. I just need a call back and a resolution.

My husband bought Ortho home defense from Lowe's, well the sprayer stopped working almost immediately with use both times (I returned once). I tried to exchange today and they wouldn't let me.. Clearly I showed the associate the sprayer is broken, yet they wouldn't help me. Instead I had an on duty manager recommend a fertilizer/pest empty pump to buy. I got home, tried it, and it works horribly, it just squirts puddles on my floor. If only they would have just exchanged it for a different product! Right now, Lowe's is my least favorite place. If you can, find a local supplier to use instead! Better customer service and they understand you better. Lowe's is a huge corporation all about the money and not the consumer!

My husband and I are reasonable people and don’t like to complain, but with that being said we are very dissatisfied with how the Riverton Utah Lowe’s has handled our whole situation. We went in this last Labor Day to order carpet as we knew they had some good deals. We worked with a guy whose name we will not write for privacy and respect of him. He was very nice upfront. He set up a appointment to get us a quote.

On August 21, 2018, I ordered a custom window from Lowe's. As of today, October 01, 2019, I have not received my window. To be fair, The window was ordered but when it came time to install it, the window was noticed to be damaged. They subsequently reordered the window. Now came the bad weather. The window was finally scheduled to be installed on September 07, 2019. When the installer checked the store, the window as not there and they did not know where it was. Customer service was terrible with no follow up, nor a reorder of the window.

Lowe's charged me $250.00 for flooring not done measured by install company. I know it was that much over because I returned the extra material. So how can they over charge that much. They call it block pricing. So is there a limit of how much over they can measure? That's free money for them. Don't wait for me to shop there again.

I purchased a Whirlpool dryer from Lowe’s in Fort Collins. It was delivered by 2 very rude delivery men who didn’t even try and see if it worked, which it didn’t. I called the store and they said I had to call Whirlpool. After multiple calls and over an hour on hold I was told they would send someone out. The door latch was broken and of course they had to order the part. 3 weeks after the initial installation they fixed it. I called Lowe’s about a credit as my renters had to be home for 3 calls and was told, "Sorry. Not our problem. Call Whirlpool." My recommendation is NEVER shop Lowe’s. Home Depot has much better customer service.

I will never purchase a Lowe's appliance again because clearly do not care at all about the delivery businesses they hire out to and the woeful lack of customer service those companies provide. We purchased a new refrigerator at a Lowe's in San Francisco just before Labor Day. Delivery was set up for following Saturday and a careful description of the delivery location was given and recorded in order. DSI Logistics - if anyone ever tells you they use this company, run as fast as you can - shows up late and tells us that they only brought two people and they need 4 for a second floor. They KNEW it was second floor from the Lowe's order and all the home office at DSI had to do was Google to address to double check.

I bought a dishwasher for over $1000 from Lowe's (invoice **). They delivered the wrong dishwasher. Then they delivered the correct one but left it in the street in Manhattan. I paid $700 to Lowes to have it installed. It’s now broken: it doesn’t turn off, it cannot drain, it smokes. My coop wants it out. I called Lowes. They said I don’t have a Lowes dishwasher; their records indicate I had it returned. For hours, they repeat this and tell me they are « fixing their records ». When I ask them to fix my dishwasher they put me on hold and eventually hang up. The Lowes on my block went out of business. I hope the company does too. No consumer deserves this type of ill treatment.

I tried ordering a pressure washer off the internet from their website on 9/23/19. I did not get anywhere with a local search so I called the customer service # 800-445-6937. I talked to Stephen and was told Panama City, FL had one and he would have them ship it to my local store in Port Charlotte, FL and someone will call me back to let me know when we can pick it up. I did not hear back by the following afternoon so I called the above # again. At that time I was told that can't be done and they were sold out but the one that was advertised was Simpson Pro Series 4400-PSI 4 gpm gas washer fr $274.75.

Please be aware that when you purchase an extended warranty for a major appliance, it starts with day 1 of your purchase. The appliance comes with a 1yr manufacture warranty and if you purchase an extended warranty, you are double dipping the 1st yr. In other words don't think you have the manufactures warranty the 1st year and then your extended warranty you purchased will start after that, giving you a total of four years warranty because you will be WRONG. I learned that the hard way with my KitchenAid dishwasher. It is less than 4yrs old and out of warranty. Just want all buyers to beware so you don't get sucked into an extended warranty you may not need.

My husband and I purchased a refrigerator from Lowe’s brand new, not a dent and scratch, and scheduled the earliest date of two weeks from the date of purchase for delivery. We thought, ok we can hold out for two weeks until our new one arrives but, on the day of delivery, we get a call 7 hours after I first talked to Lowe’s in the morning saying that our refrigerator has a dent on the front door! I was told that we can take the damaged one or have to wait another TWO weeks for a new one!! Needless to say I’m very disappointed and upset with Lowe’s having to wait a whole month without a refrigerator. We will NEVER purchase an appliance from Lowe’s again!! This is not the first time receiving a damaged item but at least this time they didn’t try to conceal the damage before installation.

Purchased 1,000lbs 2 items. Instructed Lowe's not to come down the driveway. When driver was on the way, I instructed the driver not to come down the driveway. Ground soaked with rain and should have used forklift that was on the truck for one item and the 2nd item, a riding mower, should have been driven down. Instead driver drove a 30,000# 10-wheeler down my driveway and destroyed it. Cost to repair is $18,000. Lowe's is unresponsive.

Lowe’s promised to install doors by the end of September. Now they are saying November. After frost my doors are unpainted and won’t be protected. They took my 11 thousand dollars so now they can tell me, "We don’t care." Corporate doesn’t care. The executives don’t care. I will never shop at Lowe’s again!

I called to get my new Cabrio washer’s rusted top fixed. It is rusted so bad that it is staining my clothes! I spoke with the customer service department and was told that as long as the washer is functional it’s not covered. So I asked what is the function of the washer. Her reply “to clean the clothes”. My response is then how does that qualify for functioning when it is staining the clothes? They do not care about their customers beyond the sale! Will never ever buy an appliance from them again ever in my lifetime! And will go out of my way to enlighten future victims from being sold product they have no intention of standing behind!

We just received a notice from Lowe's that they will not be responsible for damage caused by one of their contractors. We had a new roof put in November of 2017. In August this year we had new siding repaired and in the process, they found the flashing on the top of the roof was not installed properly leaving a large gap for rain/water to get inside the chimney. This caused the wood in the chimney to rot and we had to have the chimney rebuilt. I find this appalling to say the least that Lowe's using subcontractors who do shoddy work and the Lowe's won’t stand behind their work. Last time we will be using Lowe's for any home improvements. Our salesperson was Mark. The store was the one located on Dallas Highway in Marietta, Ga.

This is a special shoutout to Steve in the Hardware Dept Port Orchard Store. I have to say, I have never been disappointed with the products or the customer service Lowe's has provided over the years. If they ain't got it, they'll get it. Their staff are exceptionally helpful and Steve is an excellent example of the best. I am so thankful that Lowe's is there for me and that they appreciate military personnel and shows with the discount they offer. I am so very pleased with Lowe's and only wish other businesses were as good. Thanks.

Product was good, window installers damaged the new window frame during installation. $20,000.00 total job. Dealing with the store for almost 2 yrs. without correction of the problem. Have to deal with new people every time I go there. Factory has responded to certain problems and corrected immediately. They note each time the installation damage on their paperwork. Last visit to store new person said that they delete their files after a year and have no record of damage and can't do anything about it. This has been going on for almost two years and the store employees could care less. I was a contractor for 40 years so I am very understanding to these type of problems. Lowe's doesn't have a clue how to handle this. I don't like social media to air these problems but that is next.

This was my experience with buying tile from Lowe's. This is a lengthy story but one to read and be forewarned. Over a month ago I found tile on Lowe's website that I fell in love with. The price was too good to be true. No stores near me had this tile in stock. So I decided to call Lowe's customer service. They were extremely nice and found when more of the tile I wanted should arrive to a store near me. Then they confirmed that the price I saw on their website, because I gave them the item number and they were looking at the same tile, they stated that that would be the price and that it was a great deal. I was so excited thinking this was too good to be true, but the customer service person at Lowe's confirmed the price online with me.

I put a request in to have my Hustler mower repaired on August 14 and to date (Sep 11) my mower has not been picked up not had anyone contact me regarding my service! I've called numerous times but I get the same run around story... The company has no available driver and they even tried to blame Hurricane Dorian. But why wasn't my mower picked up on the scheduled date on Aug 28? I would not recommend Lowe's to my worst enemy!

Husband and I decided to go with Lowe’s for a 6 ft vinyl fence in July. Everything sounded great. We got the Lowe’s credit card for a discount and paid the $6000 off immediately so we didn’t get hit with the 27% APR. The sales rep was awesome. He told us they were backed up into mid August because it’s summer and everyone wants a fence. Ok...fine by me. So we thought about it overnight and immediately signed the contract the next day. Figuring now...it would probably be installed late August to early September.

The men were very condescending. The cabinets were put in with the hardware on the outside instead of on the inside where it belonged. I have had to have them come out twice already for the flooring they installed as it was done incorrectly. This was a 30,000.00 dollar job and with the materials and the cost of the contractor I did not get what I wanted in the end and am struggling to get the flooring people to come fix the floor. We bought the best flooring they had and it is suppose to never warp or have any issues and yet my kitchen floor is warping.. I was told by two folks who work for Lowe's that it was installed incorrectly. I truly feel like they took my money and ran.

They are not sending out paper statements. I believe that they are purposely trying to get you to skip a payment so they can bill you for late payment. I’ve tried numerous times to get them to send me a copy of my statement and they always tell me they sent one and because I’m older I honestly think they are trying to trick me. It’s a shame that all they want is your money and don’t care about us as a customers. Not one time has anyone even tried to follow up just to see if I truly got a statement in the mail. Thanks Lowe’s for all your help!

I returned to a store in Mississauga several items I ordered online from Lowe's. I have waited over a week and called Lowe's online and by telephone. They assured me that I would receive a refund for the items and still to date nothing has been refunded. I have had this issue every single time I order online. When you purchased items in store and return the items the refunded goes through within 24/48 hours. But if you order online, you have issues getting your money back. I have complained multiple times to Lowe's. They do not address the issue or provide any explanation as to the reason why their online team fails to process refunds. I am so disappointed with Lowe's.

While in the store in Roseburg, OR received great help picking out a refrigerator from Margaret and then exceptional service from delivery team of Mike and his partner. They were actually a little early and were friendly, efficient and helpful as access to my home is not simple. They took all of the packaging, installed the new refrigerator and took away the old to be recycled. What a great experience, once again, from Lowe's.

Worst place to for home remodeling. Spent over $30000.00 in material for my home. When I got done with the remodeling went to return about $500.00 worth of material which was extra. Lowe’s won’t take it back. I didn't had the receipt. Even it was less than ninety days and guess what Lowe’s was installing my carpet too. Paid almost $15000.00 for the carpet additional to $30000.00. I told the manager at Lowe’s ** and went to Home Depot to get my carpet install. Will never go back.

Ordered window and paid for that and installation 6/4 this year. 7/22 was advised installation on 7/29. It is 9/6 and windows still on front porch. Weekly calls produced excuse after excuse. Will. Ever use Lowe’s again

We bought a house on January 2019 and needed new major appliances. We bought a LG side by side, door in door fridge, Frigidaire Induction Range, a GE Vented Range Hood and Bosch Dishwasher from Lowe's Store 1003 in Tampa Palms, Tampa, Florida. We wanted the appliances delivered and installed before we moved in. The Range hood & DW were installed independently. The range and fridge were installed by Maurice ** (great guy, correct and nice), but it was very difficult to get out the Jenney range with attached microwave on top, so he called his colleagues (Adrian and Melvin, thanks again guys!) who were coming back from St. Pete and it was the end of their work day. They stopped by and it took a half second for the three of them to get that piece out and the new range in. I rate their service with 5 stars. They were great. Thanks again to Maurice, Adrian & Melvin for a great service. I hope Lowe's take note and keep them employed.

Me and my girlfriend of 14 years have bought a house together and we were out shopping for lawn furniture, plants, etc., for our new home. And frankly, we'll NEVER shop at any Lowe's again! Her LATE HUSBAND was a fallen, decorated Desert Storm HERO and when she showed the cashier her Military ID, the cashier told her that she needed to "register," before she could get a discount. So when she went to "register," she was told that she needed his "time of service, his Branch of service, etc., etc., etc.” She simply fought back a few tears, bowed her head, quietly uttered, “No thank-you,” and walked away….

My refrigerator stopped working suddenly and I had to buy a new refrigerator. I was searching online and found one at Lowe's with a great promotion price. So I bought it online on Tuesday and it said that the refrigerator will be delivered on Friday. As I live in a co-op, which only allows delivery during a specific time frame, I had to call them to confirm that they have to deliver the refrigerator in the time frame that my apartment allows (FYI, the email from Lowe's says they will deliver it between 7 am to 9 pm). I called Lowe's on Wednesday, explained everything, and the operator said he wrote it down. I called them again on Thursday, hoping to know if they have set up the delivery time by any chance. When I called them, they didn't remember anything about what I requested earlier. So I had to ask them again that the delivery has to be between 9 am and 3 pm.

We had the worst experience with our most recent order. Below is the step by step which we feel is severely misleading. 1.) We clicked the below landing page where it says Free Installation “Select Dishwashers” which took us to a number of options of dishwashers to select. See icon image below. Screen Shot 2019-08-26 at 6.47.26 PM.png

Wtf???? Twice now you have ordered doors for my house and twice now the wrong door came in! You people ** suck, I have wasted two days off of work! Now I have to wait for the other door to come in again and take off another day of work. I want to be compensated for your error.

The pickup system in this store is completely disorganized and it is in chaos. I went there this afternoon to pick up an order, I waited at the pickup desk for more than 10 minutes. No one, I meant completely no one pay any attention to me, I had to ask the customer services clerk next to pickup counter for assistance. I was told later to wait in line for customer services desk. That is completely not acceptable. Besides, the supervisor MS ** is very rude and I can tell her resentment against the extra pickup work. DO NOT EVEN TRY TO ORDER ONLINE FOR THIS STORE ANYMORE. YOU WILL BE REGRETTED.

What a joke. I went to Lowe’s to pick up some products for my new house but didn’t know where to find everything and not sure what to get so I asked but no one seemed to know anything. The employees are a joke. They don’t know anything about their job.

Fool me once, shame on you... Fool me twice shame on ME... I purchased a hot water heater and installation from Lowe's on 8-15-2019 and had to cancel a week later because I could not get a return call from the installation dept. I stopped at the store and attempted to get a refund and they told me it was already submitted. What a waste of time. This is a long story but in short DO NOT USE LOWE'S installation services. What a mess. Shame on me for giving them a second chance.

Our look like they made a purchase at at Lowe's after not really feeling attended to by the salesperson until I guess they realize I may have not been going to make a purchase. After a couple of weeks of finally getting a quote I was given a deal and promised the rebate mail the rebate in and then come to find out that the rebate was expired even before it was given to me. Be careful when making the deal with Lowe's of Concord on Highway 29.

After two months of trying to get carpet & laminate installed in my condo, the job remains unfinished. The flooring dept. agreed to a project that would include installing leftover carpet from the living room into a small bedroom. But the installers knew nothing about this agreement and didn't do it. I went back to the store after deciding to add more carpet to the leftover piece and cover a larger bedroom. Again, the project was agreed upon and the cost was paid. The new installation date was set and I cleared the room the night before. The morning of the install day I got a call from installation saying they could not do the project. Now the piece of carpet stands in the corner of my bedroom, my house is in disarray with everything from that room scattered throughout my home, and the money I've paid (nearly $400) is kept by Lowe's. DO NOT EXPECT LOWE'S TO PROVIDE GOOD SERVICE--THE CUSTOMER IS NOT THEIR PRIORITY.

They state buy online with confidence saying they will honor the lowest price between online and locally but when I tried to uphold their price they told me they don't have confidence in their online pricing so they would not honor it. Where is the confidence we as consumers are supposed to have when buying online from them if they wont do what they state they will do. Feels like a FTC issue if anyone would like to join me in filling a complaint.

We are updating our kitchen countertops. We went to Lowe’s and we were told it would be a two and a half to three week process from scheduling the template measurement to install. I was given a form to sketch and record my measurements. I was told that I could email the measurements and they would email me an estimate back. After not hearing anything for over a week, I went the store. I provided the sketch and an estimate and contract were printed and signed. I paid for the countertops and was told that someone would be in touch to schedule a template measurement within a couple of days. Five days later no one had contacted me so I called the store and install services. They were able to promptly schedule a measurement appointment for the following Monday.

Receipt and in warranty period. Lowe's would not allow return. I purchased Utilitech LED Bulbs from Lowe's. They have 3 year warranty. 4 have failed within 2 years. Utilitech told me to carry them back to Lowe's. The Lowe's return agent at the Lowe's on Airport Boulevard in Pensacola Fla said, "They are no longer in the system and I can not help you". Lowe's no longer carries them. There was nothing else they could do. What good is a 3 year warranty of something you purchase from Lowe's, if Lowe's and Utilitech do not honor it?

We finally bit the bullet and bought a new washer at Lowe's and the nightmare began. I had already picked one out, saw that they had 8 in stock, but of course they couldn't find any when I got there. I located the floor model behind a pile of signs. During the purchase I clearly stated at least TEN TIMES NOT to use my home landline, and instead only my cell phone. After the first day I did an online chat and confirmed that I would receive a call to set up the delivery no later than the morning before - great. The next night a delivery guy showed up banging on our door at 10PM. No call, no nothing.

We bought 4 new Samsung appliances for just over $6000 and were told they had a 400 dollar rebate with them. Just called and was told, "We are sorry. You didn't buy the correct dishwasher," even though it was 899 from the rebate list. We were never given a rebate list and if so we would have bought what was on it. A call to Lowe's was a sorry about that. The service before and after has been terrible with being told twice the new range was in and after we sold it getting called to be told sorry it's not in. If you are looking for customer service and support look someplace else to spend your money as they don't care.

My elderly mother ordered a refrigerator from the store on July 31st and was told she’d receive it on August 9th. She got a phone call on Aug. 8th stating the driver would be there between 12-3p the next day. By 5p, she called Lowe’s because no one had showed up. They then give her the time of 5-7p that someone would be there. By 730p, no one ever called or showed up as this was a Friday evening. By Monday morning SHE called again, only to be told that there was no driver and they could not give her a time or tell her when they could deliver her appliance. I’m sure these people had already known when they attempted to “sched” this delivery she was not going to receive it. It was only meant to “appease her anxiety” regarding her order, so instead they lie to her, not once but, repeatedly. If I could’ve given Lowe’s a 0 instead that’s what this review would’ve gotten.

I purchased a Husqvarna riding mower and had it scheduled for delivery on a Sunday afternoon. Four days later (the day before delivery) we received a phone call saying that it would be delivered at 6am or 11am....either of which would not work, that's why we asked for afternoon. So we reschedule for evening, after 5pm for Monday. On delivery day (Monday) we received a call at 11:40am and said they were on their way. At this time I was at the vet's office and my wife was at work, both of us expecting evening delivery. I wanted to cancel my order due to the frustration that this has been, Knowing I would spend more money somewhere else (well worth it at this point) but my wife rescheduled for Tuesday, against my wishes and knowing that this nightmare would soon be over.

The store never communicated a delivery date or time. When I called, they acted bothered and told me something different each time. Showed up at the end of the day without the whole work order. Rudely refused to complete the order. One young man took no advice from the more experienced guy directing and ended up falling on the cement stairs with the dryer on top of him. Then he did the same thing with hauling away a fridge - he just didn't realize the load should not be carried on top of him. He didn't listen or learn from the first time and luckily my husband was there to help catch the fridge, or the poor guy was going to become like Frogger. The whole experience was terrible but I did learn to not go this route again and neither should you!

I used Lowe's Installation to install quartz kitchen countertops and tile backsplash with the assumption that they would schedule the installations to complete the project in a timely manner. This was NOT the case by any means! They contract out to different companies and are basically "hands-off" unless you reach out to them. There is a "Project Coordinator" that contacts you but he/she really doesn't know or seem to care what is going on. You have to pay for the complete project upfront so you are at their mercy after that. If I had contracted out my project, I would not have been required to pay in full prior to the installation of my product. I would NOT use Lowe's Installation for future projects!

We bought all kitchen appliances from Lowe's, brand KitchenAid on May 31st, 2019. Today is August 7th and they postponed 7 times the delivery and they do not have a confirmation to delivery the appliances. It's unbelievable, KitchenAid does not delivery to Lowe's and Lowe's say that they can not do anything. I have called KitchenAid customer service, and they said: "We do not talk with the customer, it has to be between the customer and the store (Lowe's)". Lowe's accept their terms and do not do anything. Terrible experience...

Went to Lowes to buy another washer, the 3rd GE washer died, and was determined to buy another brand. Too many fails in 5 years, and lots of fixes. Picked out a Maytag and requested a 5 year warranty be added. Well, it got delivered today, and turned out to be another GE with a 3 year warranty.... NOT what I wanted! Paid cash, and now have what I did not want. Went back to the store, and another person this time put in the RIGHT one into the computer, and paid cash for it. So now I have 2 washers that are paid for, and one I do not have as yet. They are supposed to pick up the one I did not want when the new one arrives. I am also supposed to get a refund on the GE, but that will not happen until the other gets delivered, and then I have to go back to the store again for a refund! They do not check what they are ordering nor do they pay attention to what you are telling them!

I contracted with Lowe's, after getting a somewhat similar bid from another deck company. I liked that I would get a military discount, and financing was better. So they got the business. I used their online DIY design tool, and everything was going good. Shortly after the project started, I noticed things I didn't like. At first, I dealt directly with the installing contractors, and they were nice about it. Offering to fix the short comings. But everything they did was a hack job, and was done with very little precision, to none.

I have been a customer of Lowe's for 22 years. I purchased a refrigerator online from Lowe's in an April 2019 sale, and at the same time learned that I was going to need to have mold remediation from 2018 Hurricane Michael after the damage from my roof was completed. As portions of my ceiling will have to be crashed in during the remediation and workers will be moving furniture, and because I do not want to have my refrig damaged, I have had to postpone the completion of my order several times. I had no choice. I did this while working with my insurance agency and mold remediation people to agree on a contracted amount. On 8-1-19 I learned that I have asbestos in the paint of my ceiling--so again--I am now on hold to begin my remediation because asbestos requires special handling and yet more negotiation. Lots of disappointments. So I was again forced to push back the delivery of my refrig to Sept 15.

Purchased an extended warranty for an induction cooktop from Lowe's. It started to malfunction just over a year after we started using it (purchased in late 2017-- didn't move back in until April 2018), so the manufacturer's warranty was out. After two visits from an outside vendor that Lowe's sent, it was determined to be unfixable. Lowe's issued me a gift card for the purchase price of the cooktop (which was not really acceptable to me--I feel I should've been issued a credit at the store immediately) that took 3 weeks to arrive. I was also told I would have to "apply" for funds to have the cooktop installed -- it was not included on the gift card. (Again not acceptable -- but I really had no choice at this point). I was told I could by the rep that I had to do this AFTER I purchased the new cooktop (but could be done BEFORE the actual installation).

I bought a washer about 3 years ago and also purchased extended warranty. Washer broke about a month ago and still waiting for the company Lowe’s contracts with to fix it. Horrible experience and customer support.

This entire purchase experience has been a nightmare from the beginning to end. I placed the order online on 7/15th, got confirmation email from Lowe’s say will deliver on 7/23rd. I called Lowe’s on 7/17th to double check. The guy said he checked with the Vendor and my items had shipped on 7/17th. Got an email from Lowe’s the following 2 days, says delivery has changed to 7/25th, then changed again to 7/30th. I called Lowe’s and they said it’s not their problem. So I called the Vendor which’s Cali Bamboo on 7/24th and 7/25th. Then Cali told me my whole order has been sitting in their warehouse in California this whole time. It never actually shipped, even though Lowe’s said it did. Finally I got a real tracking # confirmed, FedEx just picked up the items at noon on 7/25th.

I purchased a home that had Milgard windows installed by Lowe's. Water leakage and repairs indicated that Lowe's and Milgard failed in every respect with installation of windows. Thousands of dollars in damages resulted. Wish I had known.

On July 30th I went to the Tallahassee Cap Cir NE store to purchase a new lawn tractor. I was interested in a 50" Husqvarna. The tractors were displayed outside and were severely weather beaten. The salesperson was new and was unsure of the condition or possible floor model discounts. He stated the manager who had walked out with another customer would be able to answer my questions. The manager, sales person and customer went inside the store and twenty minutes later I left because no one came to assist me.

Shower base that was defective from the start, and three weeks later I still have no shower base. I have heard of all the excuses I could write a book about it. VERY DISAPPOINTED TO SAY THE LEAST. Treated like they could care less. I still have more houses to build in the future and I don’t forget easily.

The inside of the store is always a mess, product left on carts and on the floor. The main aisle always has too much merchandise leaving very little room to walk. A fire hazard. Too many employees doing nothing. The parking lot trash never removed. Trucks parked in the pickup area. No one in the truck. Spoke to the so called store manager, but nothing ever changes. Today was the end. Asked an employee where a product was. He sent me on a wild goose chase. He thought it was funny. They did not carry the item.

Nice Stainmaster carpet/padding. Terrible installation. Carpet was installed using kick pads not power stretching as per contract. Also, 1" tack strips were used instead of the recommended 2" (as per other carpet installers). We were given the run around and given any excuse to absolve them from the fact that it was not installed per contract.

They farm out the install to some other company that farms it out to independent contractors so no one is responsible. The contractor they farmed it out would call 30 minutes or more after the END of the appointment window to tell me he was either on his way or wouldn't be there. The first time he showed he needed more money to have a piece of fabricated. Then after I paid and Lowe's said the part was there he claimed he went to Lowe's and it wasn't there but they'd have it by tomorrow - which ended up being over two weeks. I even took the first appointment of the day 8-10 am and he still didn't show until 11am. Lowe's has been 100% unhelpful. Calls to the store and customer service take at least 10 minutes to be answered sometimes are never answered. The managers that promise to call back and look into it never do.

I Am appalled by the customer service at Arlington Lowe's. I first visited Vernon Hills Lowe's to purchase an electric lawn mover that was on sale. They don't have any more left in stock but the sales associate who is a marine vet provided excellent service. He looked up other nearby stores that have the lawn mower in stock. I opted to go to Arlington heights location as it is the next closest one to me. The associate even called this location to make sure they have in stock as he said sometimes their network systems do not accurately reflect the counts. He also mentioned just to take the picture of the price tag on the aisle just in case. I thanked him for his service and drove to Arlington heights Lowe's to buy my lawn mower.

Purchased a propane exchange and waited 40 minutes for someone to give me a full tank. Went to customer service numerous times to say I'm still waiting and the only thing she was concerned about was that I was carrying the empty tank indoors.

2019 Craftsman T110 Mower deck problem. The mower started up on first try. I released the pedal and it almost threw me off the back. The pedal is opposite a normal rider. This is a single pedal mower. This was my fault not reading directions. There is a separate slide switch to set speed range bottom left on dashboard. I engaged the mower deck and the mower started a violent shake.I looked for a solution to the shake problem. One was to unplug the seat safety switch. This helped but mower still had a shaking issue. Seemed to me shake coming from rear end of mower. I also don't like the design of releasing the pedal to start rolling. This a single pedal mower. I returned the mower to Lowe's with a no problem return. Keep in mind Lowe's has a 30 day warranty and a 30 day return policy on all power equipment. Hope this helps someone.

Resolution in-process; poor expectations. Purchased new in the box LG 28cu.ft. Ref (Model LMXS 28626D S/N 806TRYD2Q762). Purchased July 22, 2019, delivered July 25, 2019 400PM. Unit was new in box marked down. It failed after 3 1/2 hours, compressor hammering very loud. Disconnected. Re-connected same issue after 3 1/2 hours with code < CF. E >. Called LG, responded: Go back to Lowe's. Called Lowe's Oceanside California (740pm). Talked with Asst. Mgr who was helpful, then appliance person “George” who wouldn’t give me his last name “initial”. He stated 1.) "We don’t sell this model so come and pick out something different." 2.) "You should Call “Service Advantage” because this was a discounted unit, which I did and it closed at 5:30pm and he knew it. His manner offended me deeply. Treated me like it was a wash machine or TV; no big deal. We can help in 3-4 days. We lost $600-$800 in food.

Have always bought from Lowe’s. Have had to order appliances 3 different times now because of horrible customer service. Arranged delivery. All appliances didn’t come. Weren’t notified until morning of delivery. Move in date already arranged. They canceled entire order and we had to place order again. Were charged hundreds of dollars more than original purchase price. Having to wait now for someone to call back “to fix the problem”. Got a call for a second delivery for next day to a different house of the same appliances. The biggest mess ever!!! I will NEVER order anything from Lowe’s again!!!

I ordered a miter saw from Lowe's 06/15/19 but the product was never delivered. I contacted customer service early July and told me my order was cancelled due to item not in stock and issued me a gift card refund. The day after I spoke with customer service, the miter saw was advertised on Lowes.com again showing inventory in stock but with almost a 50% price increase. I contacted customer service to ask if they could send me the miter saw instead and cancel the gift card refund. They said now that inventory was replenished they cannot honor the old lower price. A reputable company would put the item on backorder and ship when the item is in stock. Not at Lowe's!

We chose Lowe's over Home Depot. When we got there, no one would help us. We waited 45 minutes and had the ONE helpful gentleman from a different department call someone multiple times. After that, we were free up and we're just going to get some drywall screws. The guy we asked told us their wrong aisle. I needed several things for my remodel and no one there was helpful. I was so aggravated by the time I left there, I will never go back.

I had my roof replaced by Lowe’s in February 2019. It started leaking in May. I filed a complaint. It’s been two months still reviewing the cause. But no work done. I can’t hire another company because it’s under warranty. Inside sealing fell off due to leak. Does Lowe’s work this way. I should have gone with Home Depot. I am sharing this because others do not make the choice of choosing Lowe’s.

This entire experience has been a nightmare from the beginning! Once you sign the contract, you are told a coordinator will be in touch. From there the contractor will reach out to schedule a date for installation, and the coordinator will have the materials delivered the day before said installation date. NONE OF THIS HAPPENED!!!! I never heard from our coordinator. The contractor never reached out. I found out the installation / delivery date by calling the customer service line a hundred times. Fine we have a delivery / installation date. Then only half of the materials arrive on the delivery date (Saturday morning). I call to let them know they need to ship the rest of the materials for the installation on Monday.

Didn't show up within time slot 3 different days. Absolutely no flexibility on reschedule after being promised first delivery twice. A complete no show first day, 2 hours late on the second trip and didn't bother to call ahead of showing up. Called to try to deliver 45 minutes later than the 4 hour window. I will never buy another appliance from Lowe's and probably just go to Home Depot for future purchases.

Day one upon install the water heater was defective. The AO Smith mfgr. agreed. Lowe’s warranty said no service tech in my area, (100 miles north of Los Angeles). So, in order to get warranty, I need to uninstall the tank, haul it to a Lowe’s 40 miles to Lancaster or Bakersfield or Palmdale. After special ordering another unit because none in stock, wait a couple weeks and pay over $1,000.00 to order it. Then, pick it up or pay $150 delivery, install replacement tank return defective tank, and wait for a refund of my money paid for replacement tank. All because, Lowe’s extended warranty does not pay a service tech to drive to zip 93561 to repair the new AO Smith water heater.

After years of shopping at Lowe's I will never step 1 foot in their store again. I have a few rental properties and I have bought thousands and thousands of dollars worth of merchandise from the store over the years. To not only maintain my own home but my rental properties. Now to have the police come to my home and have them accused of stealing from Lowe's, they have lost my business forever. I will definitely be canceling out my Lowe's credit card now.

I got what was supposed to be a new stove. The burners only light up on the outside of the coils...takes 45 minutes to boil water, contacted customer service, said that's how they make them now. So they basically told me they are screwing people over? Will never buy another Whirlpool appliance again.

I had an Owens Corning TruDefinition architectural roof installed by Lowe's through their contractor Superior Roofing in North Carolina March 2019. The contractor evidently didn't do a good job (because yesterday an Owens Corning roof specialist told me it looked like the contractors forgot to add strip to areas) and at first Superior just left my roof half finished for days (and didn't tell me until I had to contact them about my half finished roof) that they had run out of materials.

Worst customer service I have ever experienced. I ordered patio furniture from Lowe's and it was suppose to be delivered on the 10th. I received email confirmation that it was on the way on the 8th of July. Well on the 12th of July I called and wanted to know when will my furniture get delivered. The representative put me on hold while he called the shipper. He told me the delivery was delayed and it left the warehouse on the 11th and would not arrive till approximately the 20th of July. I asked him to cancel the order and I will go to Home Depot, 5 minutes away. I asked about confirmation that the order was cancelled and he said it will be in my email within 15-30 minutes.

I ordered a picnic table on June 16, and ordered status showed "Delivered." I called and told them about it. Shipping company told me that the delivery will be next day. I asked my son to work from home, open the garage door and gate so that these delivery guys will know that someone is in the house. Nothing was delivered. I called again the next day, Estes Express Lines staff told me that it is on its way and be at my home July 17. Nothing was delivered. When I called again they said nobody was home!!! I do not mind the long delay but to LIE to your customer is UNACCEPTABLE. I am not surprise why they Yelp rating was 2.00. I should add to this rating. Lowe's should get more reputable shipping company.

I bought a Whirlpool refrigerator at Lowe’s for delivery. The delivery crew came with the fridge and began installing it but it would not fit. No matter what they tried it just wouldn’t go between the wall and counter, and slightly too tall to fit under the cabinets. I remembered the cool tool I picked up a few months ago (not from Lowe’s, sorry): the Trim Puller. I acquired it planning on doing a project but hadn’t buckled down to doing so yet. I grabbed the Trim Puller and proceeded to remove the baseboard from the wall in the refrigerator space. It’s a rented house so I sure didn’t want to break the trim or damage the wall. As advertised! NO DAMAGE TO THE WALL AND THE TRIM CAME OFF IN ONE PIECE, UNDAMAGED.

I needed new siding on my home. I got three different estimates, Lowe's in Summerville South Carolina was one of them. The estimates were very close in price but having been a loyal shopper at this Lowe's for years and also really like Zach the estimator, I went with them. The job was started and took a little over 3 months to complete which I feel was an extremely long time.

The original installers that Lowe's hired were decent, if under qualified. They did their best to install the bathroom to my specifications. They did not know that Lowe's had chosen the wrong grout for the job - the grout did not set in the heat of July. This caused water damage and the tiles to start to loosen, etc. Lowe's had a guarantee in their contract which was the only reason we had chosen to use them to install the bathroom and that they could do the background checks on the contractors. We were unaware that they were not doing checks on the ability of the contractors doing the actual work. The initial job never was finished. It took a year to get Lowe's to come to any decision about the grout. The first attempt was to cut the grout out with a different local contractor.

I had Lowe's of College Station install carpet in a bedroom. The room was 160 sq ft but they insisted they needed 195 sq ft of carpet as a "margin for error." The initial estimate was 240 sq ft of material but I pushed them to lower the material estimate. When the job was complete, I ended up with a huge amount of excess carpeting. I decided to try them on a second carpeting job. The room is 142 sq ft according to the insurance adjuster measurements. They insist I need 204 sq ft of carpet to complete the job. SIXTY-TWO extra square feet of carpet. It's not a complex room...it's rectangular. If they need 44% extra material as a margin for error, then I need to new carpet supplier. I get a blank stare when I try to talk to them about justifying their project estimates. I just refuse to deal with them anymore. Avoid this store for your flooring needs.

After waiting few days for my order to be ready I finally received email to pick up my order. Hook up my trailer and went to Lowe's. Customer service at store was slow and rude. After 30 minutes I'm told my order is not ready, and part of order not in store. I was told someone would bring me the part of order they had. I asked to speak to manager and waited another 30 minutes for total of 1 hour or more waiting with no one bringing me any of my order and management refusing to even talk with me. So tired of spending thousands of dollars at this store and being treated like dung! So I gave up and went home with nothing but another very bad experience from Carlsbad Lowe's. Wishing for Home Depot to open a store here! Carlsbad NM Lowe's is the Worst!

I needed two windows and a front door delivered and installed, so I went to the Panama City Lowe's in January of 2019. Soon after, the guy came to measure, give me a quote, etc. He told me there was a 6 week wait for the windows and another 4 weeks (so like March or April) wait for installation. I consented. However, the time passed and only 1 of the 2 windows were delivered. They had broken one of the windows and had to reorder it. It was to be delivered May 26th...

Ordered washer on 6/22/2019. Took forever to deliver it. Then they delivered it at 6pm on a Sunday. Waited all day for it to come. Wasted that day. Why did it take that long? Then deliver it at the end of the day. Unacceptable.

I was looking for 42 inch bathroom vanities without tops. Everything I liked and clicked said "currently unavailable". Spent over 30 mins and couldn't buy anything. Many options but nothing is available. What is the point of putting them online when nothing is available.

On May 25, 2-019 I ordered new Samsung kitchen appliances. The refrigerator and stove were delivered a week later, with 3 areas damaged on the refrigerator. A week later they were replaced. The microwave didn’t get installed until June 12th. The dishwasher was supposed to installed on June 12th, but it was a ½ inch too tall as Samsung dishwashers often are. I ordered a KitchenAid instead. It arrived 2 weeks later and sat at Lowe's for 2 weeks waiting for their installer who never returned their calls or mine. I told them to get another installer.

My elderly father entered into a contract with Lowe's Potsdam, NY, for a roof installation. The installation was a comedy of errors, and eight months later, the roof still leaks--despite repeated attempts to get it fixed. At the same time, he also ordered new doors. Eight months later, the doors were finally delivered after my repeated contact with the store. Eight months. I tried to negotiate a billing adjustment for him, and thought we had finally reached an agreement, when Lowe's insisted that he sign a release of all claims. Since the products and services have been terrible so far, I cannot allow him to sign away all his rights. The way these "customer service" people talk to you is appalling. They are so rude. This has been a terrible experience.

My wife ordered items from Lowe's online. Delivery was set for 7/9/2019 so at the end of the day it was a no show. We called Lowe's and were told they could not make it until Thursday between 8-12 and would call the day before. We never received a phone call. Now today 7/11/2019 we received a call so we called them. All we got was excuses and now it may get delivered by the end of the day. I do not understand. I have dealt with building supply CO most of my life and do not have time to sit around. Time is money and I will lose money because Lowe' has no respect for their customers. I can see why they keep closing stores. Why did we have to call them a good company. Would have a least made a call. This is the last time I will buy from them and I will make sure anyone I know not to get deliveries from them.

Lowe's routinely stocks plants that are not in our climate zone --- many are large perennials that are good to only 20 or 30 degrees F. Any time I have asked about it at local stores I have been told that it is controlled at the corporate level. So at corporate level, they are making the decision to grow, pot, and transport thousands and thousands of plants that are going to die. The environmental cost of that is ridiculous when you account for the CO2 generated to transport these plants. If they do sell, they end up dead after the first freeze. If they don't sell, they end up having to be transported to wherever it is that Lowe's takes dead plants --- taking up space in a landfill and wasting gas to get them there.

There were a lot of delays but we never complained. We just trusted that they will do a good job. Moving of furniture is included in the labor cost but we had to do it. Said they don't move or dismantle beds. Would've been nice if we were informed about that from the beginning. Paid an extra $500+ to level the floors. We were never informed that this could happen. They assured us from the beginning that everything is paid for and that we will not spend any more on anything else. Seems like they are full of empty promises. Installers are nice and we are not blaming them. We are blaming Lowe's because we asked them questions before we finalized everything, but during the day of installation, everything changed. On top of that, the $500+ needed to be paid for separately. It can't be included in the total amount of the project, which we have on a payment plan. We are very displeased and disappointed. We regret choosing Lowe's for this project.

Ordered a dishwasher and a dishwasher connector online. They delivered the wrong connector. Tried setting up installation service with them. Signed up an agreement but somehow the store could not pull up the agreement. Tried 4-5 times but same issue. Then they changed their procedure saying that because I purchased dishwasher and installation separately, I will have to go to the store and set it up, all this after talking to 4 different customer care reps. Now I have to see how the store experience is. Ordered online for delivery and installation so that I don't have to go to the store. Never again Lowe's.

Purchased a screen door from Lowe's and paid to have it installed. After the initial measuring the company, DECORA MILLWORK, contracted to do the installation. Never returned any phone calls to book the actual installation. The person that was to do the work actually LIED to LOWE'S, myself and the person at the location of the installation. The screen door was a birthday gift. This went on for several weeks. Finally a date was booked but they cancelled at the last minute stating that they would be there first thing next day. At 4:00 pm on the next day I went to Lowe's demanding a FULL refund... Nobody had shown up and no phone call!!! Lowe's did not offer any compensation for their poor service and for the installer. My personal opinion is that DECORA MILLWORK is HOMOPHOBIC! After making the initial visit for the measurements and seeing who their customer was, decided not to return!!! BEWARE of this type of behavior and report it!

We contacted a Contractor from Lowe’s named Nick (San Jose, California) to replace our fence/front gate back in early May. We were told 3 was which was roughly around the end of May. We were asked to sign a contract that once we decide to do it, materials will be ordered and we can’t back out. We PAID full amount. There was a delay, mid June, nothing! But we had to call them several times before we found out what happened which they claim to be damaged parts that needed replacement or reorder. Absolutely no follow thru on their part. Takes several calls before they respond. June ended and 2nd week of July, same thing, this Nick is just too hard to get hold of. Seems like all he does is be in a meeting because that’s what he usually says on his texts....but again, does not call back.

I am generally a fan of Lowe's in store but I have had the worse online experience ever when trying to buy replacement grates for a grill I purchased there. Over the last three months since my original order I have received 4 emails telling me that my order was ready to be picked up. Each time they could not find the part. Twice they cancelled the order and asked me to reorder. One of those times they credited me the wrong amount. Each visit to attempt to pickup my items took over 30 minutes. To date I still don’t have my replacement grates and what’s worse they twice sent me a survey where I expressed my dissatisfaction and yet nothing was done about it, no feedback at all. Why bother asking if you don’t care enough to do something about it. I will never use Lowe's online again.

When I contracted for new windows, I was not told that after replacement of the trim, nail holes, cracks, gouges made by the installers would be replaced with a clear, NON sandable acrylic, which does not make a smooth surface to paint. If I’d known, I would have told them to leave it and I would use spackling myself so make a paintable finish. In a couple of places, pieces of the wood trim broke off and Josh simply stuck the pieces on top of the acrylic to “cover” his mistake, only it didn’t. Nail heads are sticking out. It’s terrible! Would Lowe’s be proud of this work? Better yet, would Josh want this done in his home?

Once again I get a runaround from Lowe's. I bought a refrigerator. No one explained that I had only 30 days to buy the $200 (!!) extended warranty to be able to get the appliance replaced if it was a lemon. And it IS a lemon! It looked like their display model had been boxed up. That was April. I read in the manual and papers that came with it that Whirlpool requires you to contact them rather than Lowe's if you have a problem. First I read the manual and tried to regulate the temperature with all the troubleshooting adjustments. Now it melts ice cream and freezes lettuce! I live 12 miles from the nearest town! They tell me that the earliest a serviceman can come is SEPTEMBER - this is the 1st of July! I bought the refrigerator in April. Both Lowe's and Whirlpool have customer service set up to give you a runaround. I am out hundreds of dollars worth of food and do not know when or if a serviceman will show up!

Ok, first of many problems. On May 2nd we purchased a front door, frame, and all products needed for our home, to be installed by Lowe's. The contracted installer called and at up installation for the first week in June. Which was fine. When the time came, the installer cancelled and they reset the installation for 2 weeks later. The day the install was supposed to happen, he called 30 minutes before he was supposed to be here and said he had to reschedule due to crew shortage. I called the store and explained the problems and they were not very helpful at all, so we returned everything for a complete refund.

We have been seeking the purchase of a dishwasher for our home for quite sometime. We came across a very good reasonably deal with Lowe’s in Greenville SC for the July 4th sales. When making the purchase they showed that they had 3 of our brand in stock, stated the contractor would be in touch within a day or so of the purchase. After the third day of no communication we called the Lowe’s where we made our purchase to seek some type of agreement for date and time of installation. They attempted to call the contractor by phone and email with no response.

Horrible - just a complete nightmare! I have applied for fencing job in April 2019 - did not get an appointment for installment until middle of May. The contractor called me and said that Lowe's didn't pay them so they were not coming to do the job! Family business! Lowe's called BOOK A CREW. This contractor scheduled an appointment in June then cancel stating that Lowe's didn't pay for other jobs that they did and therefore cancel! Lowe's had no comment!!! Just refunded my money. Keep in mind Lowe's don't have any concerns for their customers. Just a waste. Outside contractors who don't get paid by Lowe's but yet Lowe's charge your account.

I have bought 2 different tools from Lowe's, both Kobalt. One was a shovel and the other a 25' measuring tape. I use the Morehead KY store. I would remind you to remember the Lowe's policy on Kobalt... "Hassle Free Returns on Kobalt Tools". The first experience was on the shovel. The handle got bent so I went to the store for a replacement and was met with excuse after excuse that the shovel was not under warranty and after talking with a store manager, I got my shovel replaced. The second one was today with the tape measure. The blade broke and after going in for a replacement, Lowe's advised that the tape was not under Kobalt's warranty. It only came with a 90 day satisfaction guarantee and that the policy was implemented last year at some point. That was not the case when I bought the tape.

I went into Lowe’s kitchen area and a lady named Elizabeth helped me order cabinets for our mudroom. She provided the best customer service one could render. She involved Alex the manager who was also kind and courtesy. If you are looking for a knowable Salesperson and are in need of cabinets please don’t waste your time. See Elizabeth, she will take care of you. James

I had a return/exchange on an item. I was told to go back to get the product for exchange which they didn’t have. There was a line of customers when I got back to customer service desk and I ended up with a witch employee named April. I asked if she could order in the product for pick-up after she checked other stores. She got belligerent apparently asking her to do her job was too much. She gave me all kinds of runaround excuses not knowing I had been a 10 year customer and knew better. So I made the comment that I should have went to a competitor for better customer service after tolerating her behavior longer than I should have. She continued with her ranting arguing with me, using fighting words attempting to provoke me walking the fine line of a “menacing” charge. I told her to give me money, she insulted me saying “ because I didn’t get what I wanted I was behaving like a baby”.

Ordered a drill Sunday, went to pick it up Monday evening. Waited ten minutes for someone to come to the counter. I pressed the call button and asked a girl putting returns away; she called for help twice. The computer told them it had been picked but the girl couldn’t find it. Lots of looking, then she sent a young man to search. After thirty minutes I decide to go back to help. The young man wasn’t there - who knows how long ago he abandoned the search. I couldn’t find the drill (don’t know if their inventory practices work for them, but to have everything randomly shoved into high racks does not seem efficient...and in this case was not).

An employee at the Customer service in Lowe's 888 Hebron Rd Heath, OH 43056, Store #0708 was really mean, her name is ** and she told me "Get out in my store now" even after I told her that I have depression. Other customers are looking at me. She was so mean to a customer like me. I feel like she discriminate me because she's unfair, unequal treatment of an individual like me because she's nice to the other customers. If she did it to me, she can also do it to the other customer.