Lowe's Home Improvement Reviews

My husband just found & bought our dream home which needed a little work and new appliances. We found EVERYTHING we needed at Lowe's! Refrigerator, decor for all our rooms, bathroom fixtures... pretty much everything for every room. Lowe's employees were friendly, helpful, knowledgeable and quite awesome in helping with color schemes.

First of all, Lowe's has all that I need in my investing fix and flip, I used their credit card because it gives me 5% discount. I liked Lowe's because it is easy to find what I need. I feel really shopping to Lowe's and Home Depot. If I can lowe's one thing, then I will go to home depot.

Selinsgrove PA customer service is fantastic. Always ready and willing to help in any way they can. Always smiling, friendly and assisting customers. This is my first option when I need home repair and improvement goods.

Lowe’s selection of basic tools, equipment, and basic building and growing supplies is consistently good. Things I buy there don’t fall apart or fail to do the job. There are no specialty items or bells and whistles - nothing trendy or fancy. We probably go to Lowe’s 30 times a year for big and small items. I have 2 suggestions: More training for staff so they can answer questions with more authority. Often the answer I hear is; "I don't know. I just started." Consider Apple stores as your model for how to offer one-on-one expert advice. 2) Offer in-store demos on how to do various projects and answer questions.

We had been looking all over Houston for oversized pots for an aloe Vera plant and mini pineapple tree. Lowe’s has the best price and biggest selection! I also had a very friendly cashier that didn’t make a big deal when my daughter wanted me to buy her a beef jerky stick after I already finished my purchase of the pot.

Lowe’s is usually our go to store for all of our house needs. We have purchased tools to decking and paint, as well as appliances. We have never had an issue with any of their products. Their customer service has always been great if we had any questions.

Home Depot is far superior to Lowe’s in every respect. I don’t even check at Lowe’s anymore. Overall Lowe’s really sucks big time. Their return policy is bad, too. Go to Home Depot instead. You’ll be glad you did.

Lowe's is a big box store. While some prices may be slightly higher, you will always find someone to help find products, answer a question, respond to you. The customer service is spot on! I've never had a bad experience with customer service at Lowe's. The prices are competitive to other stores in the area. I recently hired Lowe's to complete a partial kitchen remodel with cabinets and granite; positive experience. A lot lower stress to hire Lowe's than it was an independent contractor.

My husband usually goes to Lowe’s to get tools and supplies however, I wanted to do some projects of my own. Every time I’ve Gone into Lowe’s with multiple questions everyone who I spoke with had the knowledge and patience with me. They were always very helpful in helping me with my diy projects.

It’s very hard to get help from store employees. Staff shortage due to low wages. Selection is good when products are in the store. Associates usually don’t know when items arrive. We have purchased appliances and the delivery service was excellent.

Selection is great. Employees are quick to ask if you need assistance in finding an object. Will assist in any and every need. Quick check outs, short lines, awesome variety. Wish there were more stores locally.

I was looking for a nice toolbox. I usual deal with Sears or Home Depot but Sears went out of business. Somebody told me Lowes has Craftsman tools So I went to lowe's and yes they had what I was looking for. I asked the Sales rep at the tools department about the warranty. He told me, "Don't you worry about it. It's craftsman. Yes bring it in if ever breaks. We change it." I was very happy.

Lowe’s has always had a large variety of tools to choose from, but what sets them apart from other places is how their customer service works and how many aisles worth of products they have. Walking in you will immediately know that whatever you were looking for is in the store. They have a large variety of plant sprouts and tools as well, enough for any gardener dreaming of planting a vast garden of herbs, vegetables, flowers, anything you want!

Selection in stores was very limited due to Covid, but Lowe's had most items that you were unable to purchase anywhere else. Customer service is always good. Always enough support staff to assist and recommend products. Their outside choice of plants and vegetables is outstanding.

I always find what I need when going to Lowe's. The staff are always knowledgeable and helpful. As an ** female, I was thoroughly pleased to learn they are sponsoring a grant for minority business owners. I am a customer for life.

Well, I'm Lowe's credit card holder so I shop there often. The price are little bit higher than Home Depot. Is very competitive store against each other, quality is good so I will shop there again and again.

I am trying to understand what is happening with my tile order. They called yesterday and left a message saying they had some of the tile but not what the next step was. They left a number and I called it. After waiting maybe 15 minutes I decided to have a call back. They called and I missed it. I called them back and waited over 1 hour the first time and over 30 minutes each the second and third times. I just want clarification! I am spending about $5000 (at Lowe's) on my project and want to make sure it is right. What a colossal waste of time!

LOVE Lowe's. Have always been of help with any project I need help with. They help with colors of paint and type, faucet fixtures, matching bathroom tiles, to cutting my wood just the way I need it. Always willing to help. Very friendly. Their plants are fresh and very pretty and am always helped so I get the right soil and food. I would recommend Lowe's to anyone. You can always find it at Lowe's.

I like Lowe's because it is easy to get around. The employees are helpful and nice. Prices are reasonable also close to my house. They always have what I need and whatever I need I think of them first and always suggest them to family and friends.

I love Lowe's. They're a little pricier than Home Depot but they stand behind their products. Home Depot has a little greater variety so if Lowe's doesn't have something, I'll go there. Both stores provide excellent customer service and have really gone out of their way to help me.

Customer service is very poor. Three people at service desk walked away when two customers were waiting to talk to them about getting these supplies that we had already bought. Anyhow after the third teller came to the register right next to the Pro desk that teller see me sitting there and got some help for us. How is there a good 45 minutes after purchasing some rod iron some two weeks ago to pick up.

I like Lowe’s a lot but it is hard to find people to help you and often when you do find them they are as lost as I am. I am a veteran so do appreciate the 10% Discounted. They are usually very positive and always thank me for my service.

Bought battery operated lawn mower, people who at store near me, were really nice to me. Plus, I bought my new Dryer from them, also. And took advantage of Veterans discount, for both items. Each time store associates were helpful and told me about of extended warranties.

We used to be avid shoppers of the home store with the big orange sign, however, upon discovering that it holds political affiliations that we do not want to support, we switched to Lowe's. I think that Lowe's serves the average homeowner better. They seem to have more inventory of "home stuff" like decorating and even cooking items. And, their delivery when ordering online is ultra fast.

Whether if you are a homeowner or a contractor, Lowe's is a great place to visit for all your home improvement projects. Lowes' staff and business professionals are very knowledgeable and helpful, always striving to provide great customer service and customer satisfaction.

Lowes does not value customers as necessary to sustain revenue. Their business model is for every customer we lose, we get five new ones, so why bother supporting consumer sovereignty... the basis of our "civil religion" free market rules!

I am a landlord and I operate a rental unit at Washington DC. On 6/23/2020 my tenant reported that the fridge in the unit is broken. On the same day, I ordered a fridge from Lowes. I was told at the time of the purchase that the fridge would be delivered on 6/29/2020. I was told that it should take 6 days. Ok, this would solve problems. I move forward with the order. The only reason I made this purchase through Lowe's is, they can deliver the fridge on 6/29/2020. Then within a short period of time, another email arrives and claims the fridge will arrive on 7/2/2020. My tenant is furious, screaming at me, rightfully complaining that all his food is rotting. He can't eat anything at home. Because of COVID-19, he can't eat outside. He is living in unacceptable conditions.

Ordered new appliances from Lowe's Home Improvement in North Carolina (fridge, stove, dishwasher). Only the fridge was in stock and the other items back ordered. Made arrangements for delivery of the fridge. On the delivery date we got an automated call advising the item would be delivered between 3:00 and 7:00 PM. When that time passed, I called the store and was advised by personnel the fridge was "on the truck", and it would be delivered no later than 8:30 PM. I inquired about them calling the driver. That's when I learned Lowe's no longer does deliver,y but uses a third party vendor called U.S.T, and store personnel claimed they have no way of contacting them except by emailing the "home office" in another state. The fridge never arrived that day.

I purchased LG dryer DLE7200VE at Lowe's on Royal Pine in Colorado Springs. From the beginning, it has been a lemon. The sensor doesn't work and dry times are prolonged. I purchased a 3 year extended waranty. The LG technician came out twice and changed the technology components without improvement. He check the flow and found it to be good. He then told me that that there was nothing else that could be done and that I should have the vent cleaned. I have had the vent cleaned 5 times in the 2 years I have had it (at $140 each time), primarily due to an erroneus sensor reading.

Easy to find employees to help me. Positive experiences buying day to day items. Returns are easy. They’re excellent about matching pricing with competitors. Had a great experience remodeling my kitchen but then a horrible experience remodeling a master bathroom. After much correspondence with corporate and about 5 months, problems solved to a satisfaction level of 7 on a 10 point scale.

I’ve loved the care I get at Lowe’s and usually pricing is great, but they also price match local competitors too. I also love that I don’t have to keep every receipt for returns because they can always look up purchases from credit/debit cards without a receipt too.

Knowledgeable and pleasant staff. Well stocked items for practically any building, repairing, or renovation. Regular household items for business, or community can always be found at Lowe's. Reasonable prices for high quality items.

Lowe's always is more expensive than Home Depot. They carry different brands, but when you are buying a hot water heater, there is no difference between a white and a Rheem. There are never any associate around to help. You have to hunt for someone and then the person walking by always says, "This isn't my department." Both stores need to pay employees better.

Lowe's has one of the largest selections of items for tools, lighting, home repair and household cleaning supplies. They need some more staff and even though helpful the male staff sometimes argues with a female and tries to sell you something else, not what asked for.

Lowes is a great company with a nice product selection and great customer service. Every time I go into Lowes if I need help I receive it greatly. Thank you Lowes for being so awesome. Definitely a satisfied customer here.

My last experience at Lowe's was unique. I did not make a purchase that someone would normally make. I had a gift card with a some store credit on it and needed food... Thanks to the covid19. So my Lowe's trip was essentially a trip to the grocery store and word to the wise, dont grocery shop at Lowe's, prices are extremely high unless you just want bottled water.

They carry a wonderful supply of plants, trees, bushes, my yard is displaying beautiful green Landscaping from here. I really appreciate the knowledgeable staff, for just about any home-project, truly, they are rich in wisdom and knowledge which they share so happily.

Good customer service, great store. Has anything for new home. I love shopping from here. I am always going to this great store for shopping. Reasonable pricing and everything. My experience so far has been great. Thank you.

Trying to get help that knows anything in a Lowe's store is nearly impossible. It doesn't seem to matter where I go. An example I was in the plumbing dept looking for a reducer and asked the person in the dept where I might find it. They said check in hardware. I went to hardware, asked another person. She said, "I think it's in the paint aisle." Asked a person there that sent me to the tool dept. Now this might seem strange but I will swear on a Bible it's TRUE. Naturally I went back to the plumbing aisle and they didn't have what I needed. This company is horrible.

The quarantine has changed how we shop. Lowe's has risen to the occasion by having drive-up pick-up of orders & online shopping orders. The store was always clean, but now when you go in, you smell the clean as staff are busily cleaning carts, keypads, handrails. All surfaces. Clearly marked 6ft distances for the cash stands, sneeze guards for the cashiers, hands free check out. A cashier scans the products from the cart then you offer payment, you really only need to touch what you place in the cart.

I visit Lowe's at least 1 time a month, regarding customer service, the closest store to me has horrible service so I go out of my way to avoid this store. At this same store I experienced a 100% nightmare in trying to buy a refrigerator. I cancelled the order. Most stores are clean but some are very cluttered and items are hard to find.

Lowe's in Clinton Maryland gets a bad rap on social media. I personally have never had an issue. The employees are always knowledgeable, friendly and helpful. I typically find what I need quickly. And I ABSOLUTELY love the veterans parking. I feel so honored.

I have never had a problem with tools from this store. Something goes wrong, bring it back, no questions asked..Pretty much just about any size tools you need they have. If they don’t have it they will get it for you.

The sign next to the propane said they price match. When I asked to match Walmart's price ($5 less each) I was told they don't price match propane so I showed them their sign saying they do but to no avail! Why are companies allowed advertise one thing and do another. Unfortunately the individuals supporting these companies that continually take advantage of their customers.

Lowe's Home Improvement Stores are the best because they have a great selection, great prices and things are easy to find. On top of that, if you need help with anything an associate is close by to help you or has asked if you need anything. From lumber to plants the price and quality is there. When buying an appliance they tell you when it will be in if the one you want isn't in stock. I also like that they give a discount to veterans and they have veteran parking. Some other chains help the veterans in a different forum but, Lowe's helps the common man at the store level and that says a lot about how they do business.

I like Lowe's a lot. I used to shop at Home Depot but tried Lowe’s when I couldn’t find a good deal on a gas grill. At Lowe’s they included delivery and assembly at no cost. The staff was helpful and explained all my options to me. The delivery people were on time, professional and brought the grill all the way out to my deck.

They have a large selection of everything imaginable. Last time I was able to get window treatments as well as cleaning products and tools and plastic containers. They also have tons of flowers. They have a parking lot and carts so you can zip in and out.

Lowe’s very terrible company. No customer service in store. No customer relation. They using the COVID-19 as change or policy of no return and that how the cheat the customers. I will recommend to stay away from them.

After considerable online research we ordered a pergola that, according to your web site, could be delivered by 28 June. Your confirmation notices, however, did NOT give an estimated delivery date and when 28 June came and went, I went to your web site to find out what happened. There it showed my order as having been delivered. I then called your customer support line and, after being on hold for nearly an hour, I was told that the item had been shipped through a third party and that it would be delivered after 17 July. I then tried to cancel the order but was told that since it had already shipped, I would have to return it to Lowe's for a refund after it was delivered, something that will be difficult since this is a large item and I do not have a truck to transport it. This is totally unacceptable service in my point of view.

Well first off the lumber there sucks. Not one straight piece of wood. Another thing I'm a landscaper for 18 years. I go up there. Get some plants and I'll ask question about them but I already know the answer. Like I said I'm a landscaper. They don't know ** up there. They don't know the difference between a tree and a shrub. The advertisement on tv says their people are trained specialists. Lol ** and the paint department a joke. People work there are people off the streets. I know a friend who knows nothing about paint working. There place is a joke!!

Up until the pandemic hit, I would have given Lowe's a 5 for customer service. But, still hands down better than Home Depot. I can always be assured the quality of the products I'm buying at Lowe's is top notch. The prices are fair. I just order cellular blinds for my living room and the entire process was very easy.

Best selection of flowers in my area, however, took forever to find someone to help me in the garden center. Ended up leaving w/o a purchase the first time...the next time was the same experience, no sales people who could help me...I was so disappointed...

Lowe's employees are always helpful. Lowe's has a good garden center. I always buy my paint from there because the prices are great. I'm glad they remained open during the pandemic, it was extremely necessary.

This retailer I overlooked for years because we have 2 competitors closer to our home. However, after ordering on-line and shopping in-store for the past 2 years, we use them almost exclusively for our home supplies and tools. Besides competitive prices and high quality merchandise, I receive a veteran’s discount on-line or in-store, as well as another discount when I use their credit card. The other stores either have no veteran discount or only on in-store purchases.

Lowe's has been a great place to buy during quarantine, we have found emergency kits and the customer service is very good, I gave it four stars because of the pandemic. They are struggling a little but have to say is not for them but because of the customers that don't help follow rules.

The store is well laid out. All the stores are nearly identical in layout. Some store managers pay more attention to customer service than others. And it shows. It’s reflected in the staff behavior. Example - point or take. Shoppers know what I mean.

Lowe's is just the best! Not only can I find the tools I need to do a job, I can also find some amazing plants and beautiful yard decorations! From freezers to canning supplies you can find it at Lowe's.

I ordered 11 gauge 2" opening fence but what Lowe's contractor did is installed 1 1 gauge 2 3/8 fence without my permission. I call salesperson and requested he replace chain link. No response, so I called the Gainesville store. Spoke with another person. She said contractor would have to reorder replacement, now this fence is sold at local hardware stores in my area. Fence was installed may 21 today is July 2nd and still fence has not been replaced. The installation was inferior. Ties wrong poured dry cement around post no water was added.

Charged and billed for an item that I never received. Lowe's refuses to refund money unless they get the item back.... DUH... I DON'T HAVE IT. NSD, Lowe's delivery company, has the item on their dock for almost 3 weeks. NSD has continued to be dishonest about delivery dates too many times to count... One of their managers, Marshall **, just tells you whatever it takes to leave him alone.... Dishonest and deceitful. I have even offered to go to the nearest terminal (60 miles) and pick it up.

I decided to go let Lowe's install a deck for us, almost 4 weeks ago. From the beginning, it was nothing but a headache. No communication. I had to keep calling. Paid them 5k and haven't heard nothing!

I ordered windows online at Lowe's. When it was time to go pick them up I pulled into curbside pick up # 2. It said to call a number to let them know you're here. I called and the guy asked me if he could put me on hold. 10 minutes later a woman picked up and said "thank you for calling Lowe's. May I help you". I told her I had been on hold for an online pick up and she said "what's your name?" I told her that I had ordered windows. She said, "We will be right out." I then proceeded to wait quite a while watching everyone else get their pick up orders. Then this kid comes running up to my car with this little Box. "Can I see your ID," he says. I said, "I ordered windows." He said, "Oh OK," looking confused. "I'll be right out." He then comes out with the windows and I got out of my car and I said to him "please tell the powers that be that I do not appreciate waiting 45 minutes for curbside pick up." I am very frustrated about lowe's right now.

Bought treated lumber for outdoor deck. Used Thompson sealer as recommended. Wood rotted & warped within 5 months. Lowe's blames installation caused wood to rot. I am amazed at Lowe's for not standing behind their products.

Beware!! Do not make online purchases with Lowe’s. They take money from your account for items that are not in stock, state the item has shipped, then refuse to refund your money. They've admitted that they've done this to thousands of people owing hundreds of thousands of refunds to people they aren't paying. If this has happened to you file a complaint with Consumer Affairs.

Employees in the garden department entrance were not wearing masks that covered their mouth and nose, but were wearing them around their necks or hanging from one ear. One employee was particularly confronting when reminded that we are all to be wearing masks.

We had purchased carpet from Lowe's Home Improvement. It was installed per them. The carpet came with a lifetime warranty on the installation. A couple of years after it had been been installed the carpeting started to fray in the corners especially around the doors. Then the carpeting start to wrinkle. Now the carpet lifts up off the foam padding.

We ordered replacement parts for our KOBALT trimmer. We could not get them in store and had to order online. We were charged for our order then an additional order over $500. I've called 3 times. First 2 after over 30 minutes on hold I was disconnected. I'm now on hold again. Terrible service. Email account on their website sends auto reply to call.

emailed/ called. On 06/23/2020 night I checked order status and it said scheduled for delivery on 06/24/2020. In the morning on 06/24/2020 truck driver called us and said the delivery isn't going to happen, as some items are out of stock. No new delivery date was set, nobody called/emailed about delivery cancellation and rescheduling. JUST DISGUSTING! If review would accept 0 stars or minus, I'd give that."

Lowe's carpet installation experience was horrible. They arrived without a Shop Vac. They sweep the dust once old rug was removed. That just put it in the air to fall on the floor again. I had to vacuum up trash between the baseboard and carpet tacks. They carpeted over the dust. I am allergic to dust. The uninstalled rug looked to have been speared and torn by a forklift. This is the damage the installer did:

I went to the Chattanooga TN Gunbarrel Rd. Lowes #0425 and purchased a $2500.00 Samsung Fridge on 5-26-2020 with a promised delivery date of June 9 2020. June 9th came and went with no phone call or notification. After spending 35 minutes calling the store and no one answering I finally got through to the appliance dept. and was told delivery was changed to June 16th 2020 that the fridge was backordered from Samsung. June 16th came and went again with no phone call or notification. I went to the store this time and was told the Fridge still has not arrived from Samsung.

Time to vent!! So I ordered Andys Father's day gift on Lowe's online on 6/17, paid for it 6/17 online, checked the order status on Saturday 6/20 and it said arrived at store, free assembly it wouldn't be ready until 6/25. Well I check the status today and my order was canceled!! Call the store and get told they sold them all in store on Saturday so they are out and canceled my order!! Is it just me or how can they sell what I ordered and paid for already!! I will NEVER EVER shop there again!!

Went to purchase a refrigerator. Saleslady would not sell it to us unless we took it with us right then. We didn’t have a pickup to be able to take it. So we left. Came to discover that someone else purchased it but the next day it was still sitting on the floor. Very much discrimination. We shop Lowe’s a lot but, not anymore. Will tell all our builder friends how Lowe’s discriminates

I had received email and phone confirmation that a gas grill I had purchased was ready for pick up but was in fact cancelled without my knowledge. On June 14 I had received email and phone confirmation that a gas grill I had purchased was ready for pick-up. I was told to park at the the curb-side, call the number listed and that an employee would bring out my order. Called the curb-side number for 20 minutes but no one answered. After calling for 20 minutes I decided to go inside the store and get my order myself since no one would even pick up the phone for the curb-side pick up.

I arrived to pick up my online order at curbside. Number on the sign said to call. Blender bring out the items. No one ever answered the phone after 25 minutes. I went to the store. Short version is they only found two of the items. Person at the curbside pickup station inside the store is very rude. One of the items was a vanity. I got it home. I appeared that I had gotten wet or something on the side of it. Apache backup took it in. I was treated like total crap I just like we did something to it. You can clearly seeds on the side of the box. It was wet. At one point I had to stain pictures of $300 vanity and I could not use it. It was all bubbled and damaged. The way they had put it in my car I did not noticed stand on the side of the box nor did I ever think that it was damaged.

I purchased a washer and dryer from them specifically because they had it in stock, but they couldn't deliver until Thursday (5 days later). Not ideal but we could survive. Wednesday night they arrange delivery for Thursday evening. Thursday they call to tell me the dryer had been sold, but another was on the truck that day and would be delivered on Friday. I requested Friday morning as we would be gone Friday evening. Got a text Thursday night confirming delivery for Friday night. Friday I get a call that none of our items are at the store and we won't have delivery until at least Monday. I said that wasn't acceptable and the lady said she would figure it out. I heard nothing again from Lowe's. I've tried calling about 20 times today and the phone has been answered 3 times and each time transferred to another phone that doesn't get answered. I will never shop here again and will encourage other people not to shop here either.

I ordered a refrigerator online on 6/3. I signed up for text alerts when item would be available for delivery. I never got any text about this order. On 6/8 I received a voicemail about delivery being scheduled for 6/9. My husband and I work full time, so after getting the automated delivery call that evening around 7:30pm, I chose the option to speak to someone about changing the time of delivery. The call was disconnected, so I called my local Lowe's to tell someone we could not be there the next morning for delivery. I was told that dept was closed for the day & to call first thing the next morning. So I called the around 7:30am and was told there was no way to ever have an afternoon delivery for my area.

I purchased a basic refrigerator May 23, 2020 in Lowe's. Could only use military discount on the extra charge for ice maker that had to be ordered also. Was called night before (June 10) to set up delivery from 9am-1pm. Waited all day with no call and no show. Tried several times to call store for update with no answer. Called after 7 p.m. and was told it was under my old phone which I haven't had for at least 6 years. I questioned how I was contacted for delivery set up on my cell??? I asked to speak to manager who was at lunch. I asked for return call. I ended up calling at 830 pm (store closes at 9). Was told this time fridge was sold by new associate to someone else! I would be contacted after 8 am with update on fridge.

On 6/15/2020 my daughter received an email let her know that our mini fridge we purchased was ready for store pick up. My daughter and I pitched in for my son's birthday to buy him a mini fridge. We arrived at Lowe's around 5:05 P.M. walked into the pick up center. Nichole a ** lady helped us and said it would be a few minutes, she had just radioed for it. There was a ** man before us that had also been waiting for on line pick up, a microwave. 20 minutes passed and I asked Nichole "how much longer" not too much they are still looking for it. 30 minutes went by I asked again, she said they were having a problem finding it that she was going to have to go look for it. That everything was a mess in the delivery room. The product had been delivered the day before! Is Lowe's in Hemet so unorganized that they couldn't find a mini fridge and microwave?

Very disappointed in Lowe’s online. I ordered a patio set a few weeks ago. As of right now I have two of the four pieces. On Saturday my status for one of the pieces was ready for delivery with a June 15 delivery date. Last night when checking on the status to see if there was a time it read canceled. After further investigation I was told there were no more to purchase. How can you advertise you have an item and tell the customer it’s ready for delivery and cancel it, very poor customer service and to boot no one called to tell me. So either it was sold to someone else or Lowe’s does a poor job of keeping track of inventory. Either one is unacceptable. Now I need to go through the trouble of returning the other items and finding a patio set that is available this time of year since I already threw away my old one. I also find it very cowardly that there is not a review section offered on any of their social media pages. Very dissatisfied customer.

Lowe's came up with having won a prize. Free goods, just pay S&H. I selected one, and after filling out form, was told that I would be billed full retail after 14 days. Silly tactic! The stores are good, but sending our bogus invitations should be beneath Lowe's. Hans **

I ordered patio furniture on 5/7/20 and received an email it would be delivered 5/8/20. When I did not receive it or a message I logged on to my status and it showed 5/14/20 delivery date. When I again did not hear from Lowe's by email or phone I logged on and checked my status and it said in Process for several weeks. Trying to contact the customer services you are on hold for 45 minutes, did that for several days. I could not even find on website a customer service I could email to get any answers. I finally get a message it will be delivered 6/15/20 but that never showed. After two days trying to find someone to talk to I was told it was cancelled because it was out of stock the day after I received confirmation it was being delivered. I need to buy a washer and dryer but I will not be shopping with Lowe's ever again!

My sons purchase me a stainless steel 4 door refrigerator for Mother’s Day. Well it was to be delivered in two weeks so I decided to call the day before delivery. It wasn’t in so they gave a very nice substitute. Well here it is two weeks later. I’m having a problem with it cooling. Mind you it is still under manufacturer warranty, plus I purchased an additional 3 year warranty. I’ve called. No one ever picks up in Appliances and I’ve left my name and phone number more times than I care to count, I really thought they had gotten better over the years with all the new technology, but I see it’s a new era with the same old crap with Lowe’s. If not building supplies they will never get another dime of mine.???

I've bought a chest freezer from Lowes. It was ordered in March but delivered in May (due to their fault). Once it was delivered it's not working. When I called them they said it's not in the 30 day period, because I ordered it in March, the delivery date doesn't matter. Now am left with a lemon!!

Shopping in the Westland Mi store today on Newberg Road in the middle of the Coronavirus. CDC guidelines are everyone must be wearing a mask. Not true at this location. Yes, majority of people do, however quite a few without. Not an employee checking on customers. At checkout I asked if everyone is supposed to wear a mask and was told by an employee yes its CDC guidelines but we don't follow it or ask customers to wear one. Very unsettling to see so many throughout the store not complying or any employee attempt to see that masks are worn.

We ordered a gift from Lowe’s online to be delivered to my father, which was damaged in transport. We requested a refund almost 3 weeks ago and ordered a new item directly from the nearest store. We are still waiting for our refund for the damaged item and have been told AGAIN that it is being worked and there’s no way to prioritize our refund even though it was originally entered wrong 2 weeks ago. So they have prioritized it like we just requested the refund on 6/1, instead of 5/17. Additionally, we have called at least 5 times about this order, and have spent a minimum of one hour on each call.

Shopped dishwashers. Selected, paid. Waiting for delivery info. All done online, comparing with other companies. Finally found one with features I need and price seemed fair. Checkout was accomplished after a few false moves. Only issue is I don't have a timeline for delivery - have to wait for their texted updates, due to "unusually busy sales of appliances". I can't find a plumber until I have a delivery date. Then I may need to wait for that installation appointment and have NO room to store DW, meanwhile. Also: I am out the total price, having already paid. I'd rather pay at delivery or JUST before and continue to earn paltry interest on my hundreds of dollars.

I purchased a washer/dryer set. Delivery was as advertised. One pedestal was damaged, Lowe’s replaced it immediately. I was waiting for something to go wrong, nothing did, no surprises. Great Experience!

Horrible return policy. I bought this mower, put it together and it doesn’t start. Went through the troubleshooting and nothing! Called Lowe’s to see if I could return it and they said since I put gas in it, I now had to deal with the manufacturer. How the heck would I know if it works or not without putting gas in it. I haven’t been able to get through the number Lowe’s have me and decided to hire a technician to come over and look at it. He spent 45min trying a variety of things to get it going and nothing! I do not recommend buying anything from Lowe’s without going over the return policy! Now I have to send this thing to an authorized dealer and if the issue is something not covered under warranty, I have to pay $60 just for the visit, plus cost of repairs. Not happy!! This is also a revised review because they wouldn’t let me post the initial one I wrote, why..I’m not sure since there was no cursing. Beware the reviews you do see!

My husband has a US government Military discount card and registered it with Lowe’s. We went to purchase a refrigerator, dishwasher and stove during Lowe’s Memorial Day sale. The total purchase came to $5,000. The sales associate told us that due to the items being on special for Memorial Day Lowe’s could not give the Military discount of 10%. The associate was able to discount $6.80 off the purchase price. Memorial Day is supposed to honor those that served our country. We were dismayed to say the least. We are senior citizens and downsizing from a house to a co-op. Later we went to a furniture store and purchased considerable merchandise all on Memorial Day special. The Military discount was honored full 10% and my husband was thanked for his service. Shame on you Lowe’s.

The store manager at the Kendall Store in South Florida is the absolute worst to deal with and completely disregards anything. Expect her to bully you and talk over you to get you to shut up and leave. Not to mention - I wrote Lowe's corporate over a week ago and NOT A PEEP.

I ordered 5 patio cushions, I received 4 cushions. I was told various stories on the 5 calls. 1-FedEx was looking for cushion. 2-Had to wait 7 days from when I reported cushion was not received before FedEx would admit cushion was lost. 3-Cushion is lost; will give credit (yes I was charged), order another cushion, email credit and call with confirmation. Nothing was done. 4-Customer service rep hung up on me. Keep in mind I was put on hold 30-45 minutes for calls 1-3 and an hour for call 4. I called on local store in Kyle, TX because I refuse to wait on hold. They told me I had to get my money from FedEx. When I asked to speak to a manager they magically were able to give me a credit.

I ordered a ceiling fan online... The shopping cart told me it would be delivered to my local store for pick up in 3 days. AFTER I PAID, a message popped up that said the delivery would be delayed. I have called the 800 customer service number on several occasions to find the status of my order. Each time I am put on hold for a minimum of 45 minutes, only to be disconnected. I finally called the local store to see if they could give me an update. They gave me a delivery date for store pick up. Based on that, I hired an electrician to install the fan. When I called today to ask about curbside pickup, I was told the fan was sitting in a warehouse, and they could give me no update on its delivery. They referred me back to the 45 minute wait customer care number! I can't even cancel the order, since I have to do that through the 800 number. How can they possibly exist with this system?

I have made two appointments for gutter estimates. No one showed or called on the days they were supposed to be here. I have tried to make other appointments for different installations. I never get an answer. I don't know if it is because I live in Macomb IL and few want to travel here or what the issue it, but I am sick of it.

Lowe's Destin Fl appears to have abandoned the idea of customer service. Ordered a fridge weeks ago, finally got an email several days ago saying it would be delivered today. I just called to confirm. Two hours later, after multiple calls, left holding on 3 occasions (15 minutes each time) before giving up, I got on chat line and was told it was "on the truck and on its way". One hour later someone from store called to say not only was it not on the store, it was in some warehouse and would be shipped in 10 days!! I asked for the manager and of course that did zero good. He apparently left the store and handed me off to some underling who told me that Memorial Day, COVID 19 etc etc etc and she didn't have time to continue the conversation if I was going to argue (complain further)....NEVER AGAIN WILL I DEAL WITH THESE PEOPLE!!

I ordered a brand new washer and dryer set for $1,500 online on May 15, and it was scheduled to be delivered between 8 AM and 8 PM (a whole 12 hour window) yesterday, May 23. Nobody ever arrived. I did not receive a phone call, email, nothing. I call customer service at 4:30, I sat on hold for an hour before actually speaking with someone, and the lady on the phone was very nice and helpful. She tried to reach someone at Lowe's for me since I couldn't, and they told her my order was supposed to have arrived between 12 and 3. After speaking with her for about 20 minutes, the call dropped (sometime around 6), and I never received a call back.

I went in to cancel a storm door installation at the North Kansas City, Missouri due to my finding out there were structural issues with my town home. The lead person Rihanna told the new hire return guy to only pay me for the door and not the labor. I exclaimed, "What in the hell is wrong with you" to Rihanna. She, an obese woman, said that Lowes don't pay out for labor only doos. So I said, "Get me a manager over here."

I have been a local customer of Lowe's for longer than I can remember. After all these years, I tried to return an item today and was refused. They stated that the product was past its 90 day return window. I must say I was totally shocked, I have never been refused before. This was an unopened faucet that they are currently selling and they would not take it back and stated it was out of their hands as the computer would not even let them give a store credit. Yes it has been 5 months that I have been setting on this return, but that has not been the number one thing on my mind since January.

Unprofessional Associate. I ordered online the Union, NJ store to be told in a very nasty manner that the item was put back because I didn't come in 72 hours to get it, when my email said that I had 7 days. Now of course it's out of stock. I understand that we are experiencing a Pandemic but clearly there is a lack of management and supervision.

I made an order for a birthday present (planting pot and a couple other items) online, where it clearly states that curbside pickup is available at all stores. After two weeks, I received the email stating my order was in at the Delta-Park store. I called ahead, and was told that they did not do curbside pickup. I explained that my order depended on that service, and was told they would take it out to my car. After arriving, I called for more than 20 minutes before I could speak to someone and was told again they will not do curbside pickup. The customer service person was rude, and even stated that they could not perform curbside pickup due to state pandemic restrictions! The bottom line is I wasted more than an hour and I have no present for my wife. The moral is: shop at Amazon, don't frequent a local store.

I ordered 3 items for curbside pick up. Before putting in the order, I checked to be sure everything I was going to order was in stock. After waiting for 2 days, for the email telling me to pick up my order, I called the store to find out what the problem is. The store employee told me they were 300 - 400 orders behind, in curbside pick up and it takes days to get the order ready. He found that since they had not pulled my order yet, they sold what stock they had, to someone else and are currently out of stock. He said that the products I wanted would be coming, in a little over a week. He said it is best to come into the store and buy directly.

Bought a Franke faucet last year when building a new kitchen and am very disappointed with the product and the company. I sent the company a picture of the faucet as the handle was discolored. Was told by their warranty department (Candice, supervisor, and Cynthia) that they could not do anything because it looked like a chemical was used to clean it. All we ever used to clean it was soap and water. How do they determine this from a picture. All I need was a handle and they insisted they would do nothing. Asked to speak to Don Gamble, President and was told I had to send email. I could not talk to anyone else. If they would not replace a handle what would they do if I had bought their sink or other product they made?

Resolved already.

I purchased a patio door on sale along with installation in September of 2018. The installer never called so I cancelled the installation, but kept the door (Lowe's kept the door until I found an installer). My mother passed away unexpectedly in december and I told the store that I need to hold installation for a few months and they were fine withholding my door. Went back to try installation with Lowe's again in october 2019 and had to not only pay for another installation measurement, but also my pay again for my patio door.

Lady said no interest? It was not made clear about a deadline to pay it off!!? Bought a few appliances... Now They are slamming us with a EXTREMELY HIGH INTEREST!! We are on a fixed income. We are Seniors. WE can't AFFORD THIS INTEREST!! WE PAY OUR BILLS ON TIME!! PLEASED HELP US!! Call us **.

Updated on 08/14/2020: I originally posted back in May & thought with the installation of the missing screen of the deck patio door I’d be done. Not so. The screen kept hanging up when within about 2” of closing. I thought was just a dirty track. I’ve discovered the screen was actually “Catching” on the stationary glass door and that trim is coming off. I’m betting——this wasn’t the actual screen for the door and they had just anything available installed.

Finally after sticking it out, Lowe's sent another contractor who did an excellent job. He basically took down the whole fence and put it up correctly. The new contractor was amazed at the poor workmanship of the fence. It was all staples and was snaking badly. He showed me that it would not have lasted a year. After he was finished the fence was solid and even. The fence looks great. My advice is if the contractor does not show up beforehand to inspect the yard before starting work, misses appointments or wants to leave early, ask for a new contractor. Also, you should be able to get ahold of your contractor anytime. Look up online how to build a fence and if the materials the contractor is using is subpar, complain about it. After all you are paying for it to last for many years.

I ordered a new stove for my wife. We got the email stating it would be delivered on the 13th between 8 am and 8 pm. Crazy long window by the way. Waited until 8 pm, took the entire day off work for this. Called in and the automated system continued to hang up on me. Called the store directly and was put on hold. After a long wait time finally got ahold of a manager who said he knew nothing about my order and would have to call me back. Then when he did call back he said it was never sent out for delivery and he did not know why. He said he would have to send an email to another manager to see if he knew what happened. I told him I cannot take another day off work for this and he said he was sorry but he has no control over this. So now they have my money, I lost a day of work, a pissed off wife who has no stove, and absolutely no resolve for the problem and a manager that said all he can do is send an email to another manager.

My dishwasher broke on Sunday morning. I went to Lowe's Sunday around noon. Got expert service (but also knew what I was looking for) and within 3 hours of the purchase had the install scheduled for 2 days later. Gary from Site & Sound Installation, Inc. came on time, wore protective gear and was professional, respectful and super pleasant. He had to get creative with the install condition he found at my house and would not stop until he achieved a perfect result although it took longer than I am sure he had planned. I am highly satisfied and wish I could give him even more stars. He deserves all of them! Great job!

I love the excellent customer service, friendliness, and hard work we've always received from Lori at the Naperville, IL store! Every time I go in there she is the most friendly person there and able to point me in the right direction. Most importantly I admire how well she keeps the customers at ease and things organized during the current pandemic. The way we do things has changed quickly but she's always able to adapt to the situation. She needs to be publically recognized by corporate on their social media pages. She's why we come back.

We cannot begin to tell you how infuriated we are with Lowe’s. We can begin in late February, 2020. On February 27, 2020 we purchased Smartcore Ultra flooring to be installed in our kitchen. It was not in stock (maybe 2 weeks to get in). During this time the coronavirus hit so we delayed the delivery until approx April 23 and install May 1. We got a call the morning of the scheduled delivery stating the tile was broken and it would take about 2 more weeks to replace. We called the installers and set up an install date of May 9. Delivery was rescheduled for May 6. May 6 we got ANOTHER call that the same tile was there that was broken, determining later apparently no replacement tile had been ordered. It would be ANOTHER 2 weeks and the installers could not come to May 19.

Order took 28 days to arrive... Customer service phone 35-45 minutes to answer... No emails regarding status of order... Status of order only states "pending"... When order finally arrived it was the wrong product entirely... so had to haul huge box back to Lowe's for a refund... Employee offered no solution or concern... Told me to call the same 800 number that takes 45 minutes to get someone to answer... Placing the order was the only pleasant experience...

This is really hard for me to do as I used to love Lowe's. Now they are like every store that cares more about itself than the customer. When you call you got a BS message about how important your patronage to them. Last Monday I bought 10 pieces of lumber. I paid $75 dollars to have it delivered on top of the price for the lumber. I was informed that half of the ordered was to be delivered and I had to come and pick up the rest of the order. When I called I couldn't get through to a live voice and the system hung up on me. Finally I received a call from a delivery company XPODELIVE. They were making the delivery for Friday. Friday morning the truck broke down, afternoon it was on course for delivery that same day. Never arrived.

I approached the store on Harmony road and was intercepted at the door and told I would not be able to enter the store. I was further told that according to law, I had to wear a mask. I have not heard of this law (and I'm pretty sure it doesn't exist). While many people believe wearing a mask reduces risk of transmission, this is contrary to the (admittedly limited) statistical evidence. In any case, the person that stopped me refused my entry to the store for reasons that continue to be a mystery. Fine. If Lowe's doesn't want me as a customer, then I am happy to take my business to Home Depot. Note that I have spent thousands of dollars at this store during 2020. I refuse to spend another dime there.

Placed an order on April 26th. I was told would be delivered on May 5th. I receive an email on May 4th (not even a phone call) stating items not in stock and won't be delivered on the 5th. It said someone would get back with me within 2 days!!! I don't understand why they would not know the items were not in stock until the day before the delivery when it was ordered on April 26th. I tried to call and asked for Kevin ** (person who sent email without calling) and Kevin just hangs up the phone without talking. Very poor customer service!!!

Wow! I can't believe what just happened. When checking out I had a choice between the cashier wearing her mask down around her neck (which we all know is far more effective, sarcasm) and the cashier who didn't have a mask at all. Neither had gloves on. The cashier without the mask came over and from 4 ft away told me to come over to her register. I didn't want to but my goal was to get out of there as fast as possible at that point.

I'm an 83 year old, small, Japanese American female. Bought only 4 mulch bags, and a bag of lime. After check out, The cashier told me loudly they can't help me put the lime in my trunk (SUV), it's the CDC rule so, "Go find a customer to help you." When I started to ask politely if someone can lift one side so I could.... she yelled loudly, "No, we can't" then some other things I was too upset to reply to. A nice older man saw my predicament by my car trunk, and helped me outside. My trunk was clean, dry and empty. The nursery I went to in the a.m., laid down large plastic bags and put the soil, mushroom compost, etc. I purchased. The Lowe's young man who loaded the mulch put the smelly, wet bags with holes in it in my trunk so now I have the trunk open to dry so I can clean it with a carpet shampoo.

I've had good in-store shopping experiences with Lowe's over the last several years; used their products and equipment to remodel a kitchen and a bathroom. I have some outdoors projects underway, now, and turned to Lowe's to provide the materials. I ordered everything online a couple of weeks ago, but realized not everything was marked for delivery. Called CustomerCare and they promptly fixed the issue, changing everything to delivery. THEY told me it would all be delivered on April 29th. I took vacation time to get ready for the shipment and to be able to work on the project; also had a couple of helpers waiting with me to accept the shipment.

DO NOT SHOP THE STORE ON UNIVERSITY IN EDINBURG, TX. Just tried Lowes curbside pickup. Don't bother! LOwes sent an email stating the order was ready. When I arrived I called the number to let the store employee know I had arrived - No Answer EVER! My wife and I waited for 45 minutes to one hour and no one ever came to the car to deliver our order. We went to the contractor pickup thinking maybe we needed to pick up there - NOPE! We went back to the parking spot. There was another lady waiting almost as long as we were. There were store employees milling around, staring at us like we were crazy to even think they were going to fill the order. I mean NO ONE bothered to help. They just didn't care.

In times of shortages of appliances and none available, Lowe's policy to not sell display models, while perfectly functional, puts families at risk of not having something desperately needed. I will not shop at Lowe's any longer.

Decided to try placing an online order with Lowes.ca. Website said item would be received in 4 business days. Took 2.5 weeks. Crap customer service. Zero communication. No answer to my emails. Phone on hold for an hour each time, with no answer. Received used and damaged product, package taped back together. No instructions included. Absolute CRAP!! Will NEVER order from Lowes again, and I advise everyone else not to either.

When we ordered a refrigerator from Lowe's they had it delivered by DSI, a company we don't know. They damaged our laminate floor and refuse to repair them. Lowe's response is "not our problem". The DSI company took three months to send a letter saying they won't fix them ($300). That's after many, many phone calls always left on voice mail with absolutely no calls returned.

I purchased 500.00 worth of Lite Stone. It was to build a hearth for a 3 sided fireplace. The stove selling dealer shipped the stove and the shipper dropped it off the liftgate and destroyed it. It took several months to get another stove & ship it to us. We over purchased corner pieces thinking if was better to have too much than be short and have to hope we could get more if needed later. We ended up with 1.75 boxes too much. We though were 3 boxes short of flat stone.

Tried their curbside pickup. I use it for groceries and it works very well. But not for Lowe's. Their website has always been hard to find what you want, and I have special ordered large appliances from them and after the order was lost several times I called Home Depot. But since Lowe's is 5 minutes away and Home Depot is an hour away I decided to try the pickup. Placed the order and waited. They send an email instead of texting you when your order is ready. Since I was very busy painting my kitchen, I didn't think to check emails. Finally took a break and saw the email. It was ready very quickly. Drove over and looked for the pick up area which was 4 spaces right in front of the doors. Very convenient for anybody who wanted to park close in. Since those spots were full, I parked a few spaces down and walked down to dial the phone number. The phone rang and rang. Never got the opportunity to dial the extension they said to dial.

I ordered a Patio dining set from Lowe’s online, thru a “view price in cart” option. Lowe’s subsequently cancelled my order. Lowe’s provided me the option of re-ordering the item, but now at a significantly higher price. Lowe’s failed to honor the purchase I made at the original price.

I ordered a refrigerator online for my Mom that lives in a different as me. I was charged incorrectly. I spent about an hour and a half trying to get the charge corrected. Finally looked like it was corrected. Then, they did not enter into their system that the water hose line was delivered with the refrigerator. I spent over an hour waiting to talk to someone and for the customer rep to take care of Lowe’s charging me every few days for the water line hose. The customer service reps were very nice and helpful. The system sent me the correct bill, but charged wrong. The customer service lady sent me a 10% for all my trouble. Went to Tullahoma’s, TN Lowe’s today. I realize we are in the middle of a pandemic, but those people were rude and refused to use my 10%. After about 30 minutes, finally, they used it. It was a terrible experience!!!! I will not be shopping at Lowe’s!!!

I hadn't received my card or bill for more than a couple days, probably because of the corona virus however, before I could get on to pay, they had already charged me a $50+ late fee. I tried to call but could never get an actual person to speak with about it (at the time I was only two days late). I also wanted to pay with my "bank issued" credit card but everything is automated to only accept checks. At this point, I cannot get any human contact from Lowe's and will never return or do business with them again. Home Depot, here I come. Oh, I also spend in excess of $2000 yearly with my local hardware stores. While I realize that's not going to hurt them, my reviews and word of mouth to friends will have a bit of an impact.

I ordered a dishwasher online on a Saturday and a delivery time of Monday between 11am and 3pm was confirmed. At 1:30 on Monday I had still not received a call from the delivery company that they were on their way, so I called them to check the status. I was told that they tried to pick up the dishwasher at 10am but was told it wasn't available. NOBODY CALLED ME. I had an installation scheduled that afternoon so of course had to cancel it. I then waited on hold for over 1/2 hour for customer service (which to find out what was going on). When someone finally answered, I explained the situation and was put on hold for another 29 minutes when the call disconnected. Of course the customer service rep didn't call back.

The rules have changes on their gift cards, and NEVER told. I have a 100.00 Lowe's gift card I purchased in good faith, tried to use at local store NO help or explanation. Went on line NO help, calIed 800 # no return call. So I'm out 100.00 I spent in good faith and NO one seems interested in solving problem.

We bought porcelain tile for our home. Have Lowe’s employee the square footage and he figured how much we would need for the order. The order was delivered second week of October 2019. Our contractor completed the work first week of February. Problem #1: Lowe’s DID NOT tell us that they add 10% to your order. Problem #2: Lowe’s refuses to return the unused portion (10%) because they changed their return policy in November 2019. If you are building or remodeling a home, or any large project, DO NOT go to Lowe’s unless you plan on the project being complete within that 90 day window.

I have ordered from Lowe's several times in the last few years. I have to say that Lowe's is consistently the worst company to order from. They do not give delivery estimates on most orders and backordered items hold up the order, but they never email to let you know this. Getting in touch with them is also far more difficult than other stores like HD, Target, Amazon, you name it. They also do not have chat or email based customer service portal that I could find on the website, forcing everyone to call in, and thus bogging down their system. I would recommend ordering from elsewhere. I still shop at the physical location because it saves me a 20 minute drive to HD, but I will not be ordering from Lowe's anymore online.

Hello. My Frigidaire flat top gallery oven just broke on its 3 years of service and 3 days after the warranty expires. I called them. They only want me to pay for the repair. Everyone is working with people right now. Not Lowe's. They don't.

Oklahoma City, OK 4/8/2020 north store on memorial. This is the first negative review I have written in my entire life. I am a Lowe’s loyal customer. I have spent roughly 100,000 there in the past 2 years. I understand there are bigger customers out there than I. But I am 30 years old and was planning an entire life of remodeling/building and liked Lowe’s the best. I’ve never had a real problem with them. Until today. I will never step into a Lowe’s store again in my life.

I ordered a new stove Online from Lowe’s for delivery. It said that if I didn’t also buy a new cord the warranty would be void so I purchased that too. I picked up the cord and then later the same day Lowe’s cancelled my order for the stove. I called 2 days ago and have yet to hear anything back. Never again will I purchase from Lowe’s.

Tried to order Holland brick pavers as advertised on sale. I could not find the icon for add to cart. Went to chat, got LOWEBOT. From the lowebot I received the info that you cant add to cart if it is not in "your stores" inventory. Okay. But how do I order items for delivery that is not in stock? Asked for "agent". After waiting few just a few minutes Elizabeth came on the chat line and asked how she could help. Immediately the chat screen went to the online survey and never allowed me to ask a question. I don't know if that was a software glitch or if I was just being ignored. I promise that I will never interrupt or "bother" anyone from lowe's for any reasons. Not to ask question, not to make purchases, not to recommend, not to ever "bother". Anyone from lowes ever again. I'm off to make my $8,000 dollar order somewhere else. Heaven forbid I interrupt someone while they are supposed to be working.

Lowe’s MEBANE, NC Review April 2, 2020. No less 3.5 hours and 5 phone calls and I can not get this mulch ordered, and delivered. I called and was diverted to garden center and they couldn't help me, told me to order online, which the website won't allow you to do. Then told try customer service. Called customer service, put on hold 3 times, actually took down my order of two pallets, and got disconnected. Called again, explained who I was, that I got disconnected, and they immediately sent my call to the garden center. Got the same guy who said he couldn't help me, I needed customer service. He actually walked the phone to customer service were they argued, and I got disconnected again.

If you ever looking for brand new quality appliance, forget Lowe’s, unless you don’t mind to be victimized and mistreated. I purchase new floor model Whirlpool fridge from Fairfield Lowe’s for my brand new home, to match set of newly installed stainless Whirlpool appliances. Within few days of delayed delivery and installation, fridge stop working. Contact Whirlpool warranty and in few days local service tech show up just to tell me that he need a new part and will take another week to order and replace.

I realize Lowe's subs out this work. I had the man come out, measure and give me a quote in March. Materials delivered in April and soon after took old fence down and started on new. The boss decided he couldn't put the gates up like I had contracted, which with the way my house and property is situated, I wanted the gate big enough to get a truck thru on the driveway side. He said he couldn't, he would put it on other side of my house, which is where my heat pump is and would have to drive thru front yard between house and trees - which seemed ridiculous to me and I told them no. They stopped working and several months later finished.

I never leave negative reviews, however, I am tired of Lowe's bait & switch practices (which is illegal). They advertise an item on their website on sale and when the item is added to your cart it becomes full price. This is the second time it's happened. Called Lowe's Customer Service & the customer service agent tried to rectify the situation by offering a discount after I had emailed a screenshot of the sale item online. When she called her supervisor, Richard ** in Indiana, for approval he denied it stating a screenshot isn't sufficient.

Lowe's “Customer services”. 3/23/20. I purchase a Samsung washer from Lowes and a five year protection plan. I contacted Lowes on Feb 2, 2020 to let them know that my washer stopped working. Lowe's sent out a tech to fix the machine. The tech has been out at least four times and has replaced 5 parts and the washers still doesn't work. Supposedly, they need to order an additional part to fix the machine. Lowe's has been telling me since March 10th that the part is in, However, every time I call Lowe's they said the part is in or is coming in tomorrow.

I bought a wash machine from the store almost a month ago. Because of their delivery service I was held off for delivery till today 3/23/20. I got 3 phone calls this past week reminding me of my delivery. It was To be delivered, set up, plus haul out the old washer. Yesterday 3/22/20 I get a phone call from our store telling us that Lowe’s new policy because of Covid19 can drop my washer at my house but their employees will no longer go into anyone’s house. So, now Lowe’s will bring my washer, drop off in my yard and drive away. I understand the Covid19 stuff, I DONT understand we can still go to a Lowe’s store, talk to a store associate face to face but their employees won’t come into a home.. Plus.... Lowe’s never offered any alternative plan, like maybe offer a dolly to their customers so maybe I can get my washer into my home?

Hello, I’m Ruslan ** and I see vitality to report my concerns about your customer service in Lowes, Apex Beaver Creek. I was Lowes’s loyal customer since I needed to get repaired my house so I went to bought every material that was needed from Lowe's. Unfortunately, I faced unkindly behavior from your salesman. I wanted to bought 8 items, and I got them. However during the checkout another salesman mistakenly summed it to 12 items. I noticed the situation at my receive next day, and asked the employers to check the cameras and make it clear. However, they didn’t solve the problem and unkindly ignored me. After next day I preferred other shops instead of Lowe's for my needs. I’m so dissatisfied and disappointed with your service, please make changes.

I went into the Lowe’s Home Improvement store in Bessemer Alabama and purchased a Craftsman weedeater and lawn mower with my hard-earned money. I experience nothing but problems with the products that I purchased. I am not pleased and would like a refund. I experience nothing but problems with the products that I purchased. I am not pleased and would like a refund. I would never recommend Anyone To purchase equipment from Lowe’s.

I am planning to finish our basement so was looking for lumbers. Before ordering I did chat with the Lowe's Online Chat at least 5 times and all of them told me Lowe's will do Truck Delivery DIRECTLY TO THE BASEMENT (walkout). I ended up ordering those and even gave them a call to confirm that they CAN deliver those directly to the basement. They said there will 2 folks and will hand carry the lumbers. Today the store manager calls me to schedule to delivery for tomorrow (originally today) and says they can't deliver to basement. He was like "I don't know who told you that but we don't deliver to basement". I then asked the online chat/phone number and they again said they should deliver to basement. I asked them to let the store manager know and they said they did. I still haven't received any update yet but I am very disappointed with this fiasco.

I ordered a dishwasher from Elizabethtown Lowe’s online. It was paid using a Lowe’s card to get the 5% discount offered. Then I paid it off. My delivery was scheduled 3 different times and cancelled by them 3 different times. It has been 3 months and I requested a month ago that my dishwasher be cancelled and my money refunded to me I am still waiting on that refund. They refuse to give it back cash even though I have the receipt but because I use the Lowe’s card initially they want to refund it back to the card and I have to call customer service to get them to mail me a check.

I ordered a dishwasher and paid $139.00 for installation and $59.00 for delivery. The gentleman that brought the dishwasher installed it and then he said, "Ma'am I have you taken care of however you will need to call a plumber." I said, "Why is that? He stated that there was nowhere to connect the water line. I thought odd I had a dishwasher there that ran. I conveyed that to this gentleman and he said "really". I said, "Yes," he said, "Do you have a flashlight." I said yes. He looked and he said he didn't see it.

Ordered a Kohler #3851-0 toilet on 2/28. Estimated delivery date, 3/4. On 3/6 I contacted their "customer service" since I had not been notified of any delays. Was told this was a special order, which was not mentioned on the website, and the new delivery ESTIMATED delivery was 4/13! This was a great inconvenience, so I requested a discount. I was offered 10% on a FUTURE order. This is NOT customer service, and there will be no future orders! I was then contacted by the assistant manager from our Venice, Fl. store who just kept telling me they don't give discounts for delayed items AND that I may not even receive it by 4/13! No apologies, no customer service, AND, if you look at their website, they are still showing that if you order this item today, you'll get delivery within a week. Lies!!!

Lowe's now says that having a retiree military card is no longer good enough for discount, that you have to get enrolled by an outside organization. I have enrolled there times and each was good for one trip to the store. After that bye bye discount. They should not advertise a discount that doesn't really exist. Lowe's says it's not their fault. If they don't want to offer discount, fine just say so. But they should not advertise a discount that doesn't really exist.

Never buy kitchen cabinets from Lowe’s! We have had the worst experience. Zero customer service. We bought over $8000 of KraftMaid kitchen cabinets from the Lowe’s in Savannah, GA. When the cabinets were delivered two of them were missing from the delivery. Of course, the delivery guys said, “Not my problem, that’s what was on the truck.” After literally hours on the phone with the delivery company and Lowe’s, the missing cabinets could not be located. We were told that KraftMaid would have to remake the cabinets.

Lowe’s contracted a horrible company- Metzner Window and Heat. Upon talking to Lowe’s their solution was to send the exact same company. So no solution at all. They don’t care they didn’t show up for two scheduled appointments with no call or explanation. Go somewhere else.

January 2020 the calls began!!! In January Lowe's sent out a promotional offer on their kitchen appliances for 15% savings. The marketing advertisement showed a WASHER & DRYER front and centre, and other appliances in the background. At that time they were also offering an additional 25% savings for buying Energy Savings appliances. That was the decision it was time to retire my tired appliances. I proceeded to go on-line to check out where my appliances were available.

I was trying to purchase a tile that has been discontinued today. After several trips to different stores, I was told that the item has been discontinued so I called the manufacturer and was told that they have it but that since it has been removed they are not able to order it for me. It will need to be special ordered from Lowe's. Called Lowe's headquarters and was told that there is no special order service, so what kind of company can not special order to make a sale and a profit? Plain dumb....

I am a homeowner. Prior to attending the store I took measurements and did some research online. Based on my findings I went to Lowe’s located in Norwalk. Although I had called the store to establish the hours of the designers’ availability, around 3:45 on Monday there wasn’t anyone in the design center to assist in providing a quote. I commuted to the Lowe’s in Danbury as I was convinced their competitor (Home Depot) would not have good customer service. By the time I reached the Danbury location both designers were busy with other customers. I waited until one of the designers was available.

I few things here. 1st the fridge is only 2 and 1/2 years old and it stopped cooling. I did buy a 3 year extended warranty so that was good. Now I am trying to get it fixed and the people that Lowe's uses can not get their act together. I was called and a time set for a Thursday for the repairman to come between 1 and 5. He did not show up till 7PM and then he told me he could not fix it because he was not able to get the authorization from lowe's because that had closed for the day. I was upset but could understand. He rereschedule me for Monday between 8 and 12. So now I have taken 1/2 day off on the first day and now 1/2 on the new date.

Looked up Smart code 913 Lock set Item # 753479 Model # 913TRL L03 UL on Lowe's.com and it was on sale for $70.41. When you add it to cart, it is $126.74. Called Lowe's.com. No help. They said it was a newer model being added to the cart. There was no way to buy the product shown or advertised. No price match, no offer of a percentage off, no help whatsoever. So I emptied my cart of $750 worth of merchandise and shopped elsewhere. Tired of their advertising stuff and not honoring price. No longer a Lowe's customer!!

Lowe's recently eliminated their own delivery department and went with a third party delivery service, probably thinking it would cut costs. Well it also cut customer satisfaction and will most likely end up cutting business as well. We recently bought a washer dryer set. First our delivery date was pushed 2 weeks, then in the days proceeding our new delivery date the time was changed 3 times...10 to 2, then 12 to 4, then 3:30 to 7:30. When you can the delivery company you sit on hold forever. When you call the store they can do nothing because it's an outside company that handles the delivery.

This is just a brief synopsis of the two page letter that I sent to Lowes Customer Care. I usually purchase my appliances through an independent dealer in Dubuque, but when my washer broke, I looked into Lowes for a new one. I purchased my new washer and gas dryer December 18, 2019. The computer went down halfway through the purchase and they had to start over. After I left the store, I received a phone call that the dryer was on backorder for 6 weeks. I decided to wait the 6 weeks. The units were suppose to be delivered and set up on January 28. On the 27, I called Lowes because no one had called to let me know if the dryer had come.

BEWARE OF CONTRACTING IN THE FLOORING DEPARTMENT AT LOWE'S! I want to share a negative experience in hopes you the customer can avoid the frustration and anxiety caused by one of Lowe’s contractors in the flooring department. First, if you are purchasing wood or laminate floors BEWARE! There may be hidden costs they do not initially share with you.

Promised 10% rebate if I bought entire Kitchen package. I did and told 4-6 weeks for rebate. Received e-mail two weeks later confirming it. 13 weeks and some calls to say it is in process but no idea when it will be handled. Also told me not Lowe's problem as they hire an outside firm to do it. Outside firm did not make me promise, Lowe's did. They need to honor their word. Not sure they know what that means. Nothing but Home Depot going forward.

I ordered vertical blinds on 1/31/2020 and was given a delivery date of 2/14/2020. When blinds did not arrive, I made 4 calls to Port Charlotte FL store before I was told blinds would arrive on 2/20/2020. When blinds did not arrive again, I was given a tracking number so that I COULD FIND THE BLINDS. I spent hours on the phone between 2 different shipping companies and Lowe's before I found the blinds. I was treated rudely. Disconnected 4 times and left 2 messages for store manager (as he did not answer my calls) but he never returned my calls. Department manager was not helpful. Lisa was helpful and understanding, and apologized. The ONLY apology I have received! When blinds arrived on 2/26, 5 of the 6 boxes were damaged. Will NEVER do business with Lowe's again!

I ordered a microwave from Lowe's and requested installation. I immediately received a call from someone telling me to expect a call from someone else. I then received a call to set up the installation. By the way, you don't get to pick and they expect you to wait around for 4 hours on a weekday, no weekends. They can't bother calling you in advance so you don't have to waste your vacation time. I then received a call after the installation that I did not answer because I was tired of getting all of these calls at work.

This is my personal and unique opinion of Lowe’s Home Centers, LLC 350 Diedrich Boulevard Ashland, KY 41101 also known as Store Number 1123. This opinion was formed based on my recent personal experience with Lowe’s. On November 16, 2019, I purchased an LG WHT WT7300CW washer, MED663HW dryer and XHPC155XW dryer stand from Lowe’s. When the salesperson rang up the sale, the total was $400 more than the advertised price. We had shopped the features and benefits of similar units and made our final selection based on the value of the advertised price displayed on the Lowe’s price card for each item. The Lowe’s salesperson said not to worry, and that the price would be adjusted as promised using a mail-in rebate which would give us $400 in Visa Prepaid Cards. On November 18, 2019, we mailed our Lowe’s receipt and rebate forms as instructed and patiently waited the 8 weeks of processing time.

Lowe's has always been my choice because of better quality construction material and I liken them to Scotties that never had big stores & less inventory but they also had much better quality than the guys with the orange sign.

I purchased a refrigerator from the local store at 2900 Martins Dr West Carrollton, OH 45449 on 2/8/2020 to be delivered tomorrow (2/18/2020). I called today to confirm that delivery and found that:

Ray of Tuscaloosa Alabama Lowe's help me find all of the materials I needed to hook up my new mobile home for power. He was very knowledgeable about what I would need to do the job. He also knew right where everything was located. Thanks, Ray.

October 2019 I purchased Allen & Roth kitchen laminate flooring from Lowes. It was installed November 2019. In December the floor began swelling, buckling and coming up. There were no spills on the floor that were not cleaned up immediately. If this flooring is not suitable for a kitchen they should not have sold it to us. The installer measured our kitchen before the purchase, they knew it was being installed in a kitchen. We now have to purchase a new floor after only a couple of months. Lowes will not help us in any way.

Placed an online order and wasn't able to pick it up as soon as I thought I would. I got two reminder calls. When I got to the store I was taken care of quickly and politely. Excellent customer service and availability of products.

I paid in full to get my fence put up. The first Installers Lowe's put on the job came one time and never came back. While all the Materials Sitting in front of my house for Several months. Through it all I got a whole bunch of run around and nothing was done. After over 5 months New installers came, Using the same materials that was setting on my grace for over 5 months. Materials put several dents in my grass and my grace could not grow.

Lowe’s new policy on the return of power tools is a scam. The saw was purchased prior to their policy change. There is nothing in writing at the customer service counter that explains the new policy. John the store manager is rude and arrogant on his explanation. He truly is a poor excuse for a store manager! Associates like John make it clear why Lowe’s I’d closing stores and losing market share. Going forward, my company will no longer utilize Lowe’s for any of our work.

Lowe's has large selection of merchandise especially in the appliance department, Bar B Q's flooring, lighting, Plumbing and most departments, and their prices are cheaper than other big box stores, they have sales where delivery is free, also special sales where there is no tax and employees are very knowledgeable and friendly.

Beware of Lowe’s for your kitchen. I went to Lowe’s because I wanted a kitchen turn key. It was good from the design. Once they got my money $14,000 they kicked me to the curb and did nothing. I had a list of cabinet installers and countertop installers and a KraftMaid order number from the cabinets and that’s it. The install department was a joke and the store manager the most useless person I had ever met and I mean met because when I called the store he was supposed to call me 4 times but was hiding in his office. I had to go to the store to talk to him for nothing. They were not willing to do anything for me.

I had Lowe's in Carol Stream IL. install carpet in the lower level of my home. During the installation the installers pried up on the frame of one of my interior doors to try to fit the carpet under the frame. They moved the frame to the point that it would no longer latch and you could see a space between the door and frame. They sent someone out to look at it and after pushing, pulling and prying they determined the door was not installed properly. This door has been in place and working properly for 20 years but it decided not to work after their installation. Do not let them in your home to do installations, they will not take responsibility for their errors.

We are extremely dissatisfied with this washer, and even more dissatisfied with our experience attempting to use our 5 year warranty to resolve the issues we've had with it since purchase. On all types of cycles and water temp, and with different types of detergent (using minimal amount), our clothes come out of the washer covered in spots. Running an extra rinse cycle does not help, nor does repeating the entire wash cycle. After being through 1-2 cycles in this washer, I still have to hand wash clothing items in the sink, tub or with a spray bottle to get all the spots out.

Lowe's Santee store, California. We purchased several items including some plywood. We requested cutting plywood. The customer service told us someone would be there in 15 mins. We waited 30 mins. No one showed up, then we went back the service desk, they said another 15 mins. Again, we believed them, waited another 30 mins, still no one showed up. We asked the service desk, they told us that was all they can do for us. We have to wait if we wanted the cutting service. We ended up for nothing after waiting more than one hour. Finally we decided to walked out the store. The people on service desk seemed did not care at all. They just chatting, laughing and watch us walking out the store. Never shop Lowe's again, go Home Depot, much better, at least they would tell you you need wait 30 mins for cutting service because they were busy.

Bought a washer -dryer from a MANAGER. Was told it would be delivered in nine days (TODAY) and someone would call on delivery day with a 20-30 minute window. Rearranged our day like a couple of pretzels back and forth all day —even roping in outside help to cover gaps—waiting for THE CALL. Never happened. Called Lowe’s at the end of the day to find out why no one called. Spoke with store manager, Pia, who looked it up in the computer. Apparently they never had the machine they sold us. Computer revealed the Lowe’s staff identified the problem A WEEK AGO and asked management how to deal with it. CRICKETS!!! So they never reached out; they just waited for us to call in with a problem. NICE....So now we MAY get our machines in ANOTHER 5-7 business days (now 14-16 days later). Got them to give us $50 off the replacement but would prefer to have received our stuff today. Lowe’s implied we should feel lucky. Really?!??

I bought a grill online. I got a confirmation email that it was scheduled for delivery the next day. Several days later they send me an email that the grill is “out of stock” and they have cancelled my order. They sell the same grill in the store. I contacted customer support and they were NO HELP. The phone mysteriously disconnected and I have heard nothing since. I used to go to Lowe’s multiple times a week. So often that my I-phone would tell me how long the trip would take whenever I left my house. I am now moving all of my business to Home Depot. This is really sad customer service!

I went to get advice on floor covering and was totally misinformed, the salesperson was friendly but useless. He told me I would need 9 boxes of the tile I wanted and to order online. I tried- the item number was not only not to be found, but I then called your 800 number and was given a total run around but someone completely incompetent. He put me on hold and after 5 minutes I hung up..I had already waited for the call back. This is AWFUL! I am thinking of going elsewhere because of the extremely POOR service and knowledge of the salesperson.

I thought I would post my review here (as well as all over the internet) about my experience with a door install with Lowe's. I ordered and paid for a door and storm door. The install was hideous as Trevor at the store and not one but 2 (two) installers they call out to look at agreed. The last installer called in measurements for a new door and indeed verified it had to be replaced. Not sure why the first installer's notes were not good enough but the 2 installers agreeing would do the trick, right? Well I called in 2 weeks later (knowing it would take at least 3 wks for the new door to come in) asking for an update.

Order#'s ** for the same item, a Greenworks Blower on clearance but able to be ordered online. Order#** successfully placed after showing in inventory. Lowe's cancelled w/o notice and was discovered while checking up on my order. Located same item at another store which again showed in stock. Order cancelled. Found yet another store with the item "in stock", ordered online and I'm sure you can guess, it was cancelled. As of this writing, all of the stores show "ship to store" albeit at twice the cost. Lowe's needs to have better inventory control. I have absolutely no confidence in their ability to fulfill online orders.

This has been ongoing since October. I purchased $14,000 in vinyl flooring. I chose to give my business to Lowe’s for a large amount of money. 2 things regarding this. 1.) they charged me 200.00 for the contractor to deliver and drop off the material 2-3 days ahead of time to acclimate to the house. I have photo evidence they showed up with material on the date of install and installed it straight from the trailer. I went to Lowe’s in Bakersfield, CA Rosedale Hwy., waited an 1 1/2hours at customer service and finally a flooring person came up. I asked for my money back because I paid 200.00 for them to deliver and acclimate and then did not do that. He wrote my name and number down and said a manager would call means I never got a call.

The day before a scheduled delivery I received a call to confirm delivery time window 12 to 4 pm. The day of delivery they showed up around 10 am. (Out of their time window). I found a note in my door asking me to contact store to re schedule delivery. Had to cancel the buy because they could not confirm their original time window delivery. Terrible experience. Very disappointed.

I purchased and has Lowe’s install two replacement sliding glass door at my house. Lowe’s sent an installer that had never dealt with big doors (8 feet each). The installer did not place the doors properly bringing them inside the house 3 inches on top of my existing floor tile. The result, I went out the door and fell because there is no way to step out of the house without stepping on the door rail and damaging the door. I contacted Lowe’s and they told me I had to call corporate office to get it resolved. This was 6 month ago. The person at corporate, Eddie **, contacted the original installer Tom and asked him if he had installed the doors properly. Tom said yes so Eddie decided that is it. I have been in contact with Lowe’s for the 6 months almost every week. The doors cannot be used. If there is a fire in the house we cannot exit thru the doors without risking falling and hurting ourselves. Lowe’s will not stand behind their installation.

Warning If you have ANY choice do not go to Lowe’s. They use the worst third party vendors for all delivers and will be rude and will not care about you as a customer. I purchased a washer and dryer and even paid the $60 to have it removed. The XPO deliver service called my husband 10 min out although was suppose to give a 30 min call ahead. Passed my husband who was 15 min out and refused to turn around. The XPO dispatcher was insulting to my husband and hung up on him. Lowe’s stood behind XPO and refused to ever deliver our washer and dryer. And we ended up having to pick them up. I will NEVER go to Lowe’s again and hope other will also think twice as they have no respect for their customers needs and services paid for.

I am a first time user of the Lowe's online format and made a small order of some moving boxes and packing supplies for an upcoming move. It appears that somehow in the process I missed the Delivery charge. This was a $159 small order from a Location about 12 miles from my home and they charged me $79 for delivery. WHAT AN ABSOLUTE RIPOFF. CHARGING $79 ON A $159 DOLLAR ORDER.!!! I have called their customer service to see what could be done about this and of course they said NOTHING but would pass along my information to the local store who has FAILED to reach out to me. What a joke and what poor value for a first time online shopper.

Lowe's sells defective products (Husqvarna riding mower and Husqvarna 450 rancher chain saws) then refuses to service or replace them. It doesn't matter if the service center you are referred to states that the product was defectively made it will not be repaired or replaced. To further the issue the sales associates are uneducated in their jobs as they will either sell you a warranty they do not actually offer (chainsaws and other small engine equipment is non serviceable in Grand Junction Co as they have no service center for them.) or in other cases (the Husqvarna riding mower with 37.6 hours of use which had the deck fall off and apart as it wasn't actually even welded) recommend you not to purchase the warranty as it is a waste of money as it is covered by the manufacturer (Husqvarna), then they will tell you it is your fault for not purchasing it after being instructed not to by their employee. Either way avoiding shopping at Lowe's is the best way to save money and save yourself the headaches. GoPro video of employee recommending customer decline extended warranty is available to view on YouTube.com.

I’m not one to complain when someone makes a mistake as I’ve made many myself, but this has truly been the worst experience since becoming a loyal Lowe’s customer. We finally decided to go with a much needed bathroom update and were trying to get it completed by Christmas day. My decision to go with a Dream Line Essence Frameless Bypass shower door was because delivery date was December 23rd. Contractor scheduled install for December 24th. I probably should not have done that but like I said, I’ve made mistakes myself before.

We planned for a while on what we wanted. We got a personal loan to help pay for it. We were changing the layout of the kitchen. My husband studied it, watching videos and researching the web. We agreed to a speckled gray made from a solid surface. I had a picture and used that to show the lady entering it into the computer. It was over $3200 just for the large counter. My husband and I did think it was odd that we got at least 3 phone calls to confirm our order. From 2 different people. They seemed to not know the other person had called.

Horrible management. I'm sick of spending hundreds of dollars with this store and being treated terribly. Today - One register open, 8 people in line. They opened a second register. I waited in the new checkout line for almost 10 minutes then was told she was closing, and I needed to go back to the end of the first line. I've mentioned this problem to the management before and got a 1000 yard stare. They just don't care. From now on it's Home Depot for me.

This product is really garbage. Says High-Hiding but unfortunately we could not hide after painting twice on white painted wall. Says satin but shiny like semi-gloss. I tried to contact customer services at 1-800-785 1276. They asked me to send photos, I sent. Unfortunately did not receive a reply or a response to my calls.

I ordered 2 sets of gas logs on 11/29/2019, using my Lowe's Credit card. 1 set arrived on 12/9. I have never received the 2nd set. I was charged for both sets on my December bill. I have made 6 calls to Lowe's to straighten this out. They state the shipper delivered to wrong address, but they will not ship another set to me, and to top it off, they will not remove the charge from my credit card account. They have told me they were "refunding" the charge, but it hasn't happened. Each time I make the (at least 30 minute) customer service call I have to rehash the entire story and I receive an apology for the poor customer service. However so far no one has been able to accomplish either sending the logs or removing the charge from my bill! AWFUL Customer Service at Lowe's!!! AWFUL! There should be 0 stars but that isn't an option!

So I purchased on Black Friday at Lowe's all my appliance including electric range, refrigerator and dish washer this year on 11/22/2019 at the Hialeah Store #1841. Today is Wednesday, January 8, 2020 and till this day I have not received the refrigerator. I have been without my appliances almost under two months now. I have complained to the store about this situation and they said they can cancel the order and reorder it. Yet that they wouldn't honor the cost of the price. Are you serious? I was promised the delivery by December 21, 2019 and nothing showed up.

Purchased high end dishwasher ($700+) in December 2019. Scheduled drop-off for Jan 6th (so good so far). Got notifications up-to delivery date (again, so good so far). Given window of 11-3 for delivery. Got call from last-mile delivery company at 10:30 saying "will be arriving around 11:30" (great so far right). Left work, unpaid btw, to go home and wait for delivery. 11:25 got call saying, "Your "refrigerator" will be there soon." Uhhh I never purchased a refrigerator. Guy put me on hold then hung up. Never said if he was still coming or not? Waited 1 hour with no call back, no notification, then called the last-mile carrier. After 45 minutes on the phone was told that they couldn't handle my questions and transferred me to Lowe's... Another 45 minutes on the phone and Lowe's told me the following:

We got a vacuum from Lowe's and the staff was very helpful and kind. I have had great success with the vacuum and it has lasted us a long time. I appreciate the staff at Lowe's for recommending the vacuum.

Horrible service - will never order from Lowe's again. The last order was a year ago and it had to be cancelled because they never delivered the appliance and had no idea where it was. That was after six weeks of waiting. The most recent order arrived damaged and the delivery crew damaged my walls. Lowe's told me I had to deal with the delivery company for the damage. Sorry, I didn't hire the delivery company, or have a choice in who delivered the appliance. Complete incompetence and lack of accepting any responsibility - never again.

They lost most of the information on my order, had my contact number wrong, stood me up for delivery 3 times. I finally got someone who cared about their job and customer service. The only redeeming quality of this store is Anna, the night operations supervisor. Thank you Anna, for seeing the order through, giving me your personal cell number to contact you for updates and for making sure it was finally delivered and installed. It shouldn't be so hard to buy a washer and dryer less than 3 miles from the delivery address. I understand that they use a "third party delivery service"... Well.. It is useless! But Anna, the night ops supervisor isn't, and she needs a raise and front end position. Don't hide good customer service people out back in night jobs.

Bought a 3 year extended warranty for a washer and dryer. When I purchased it I had asked the sales man about if they came out yearly and serviced them. I was told at the time of purchasing the warranty it was included. Come to find out, no a simple yearly maintenance check is not included.

We purchased a smoker/barbecue ($500) on December 12 in the Elk Grove store. They assured it would be delivered to our son for a Christmas present by Christmas. It wasn't delivered. I called and they said no one assembled the grill so it couldn't be delivered. No one called us to tell us what happened. I had to call them. They scheduled another delivery date. The morning of that day I got a call from the delivery person who said he was not willing to deliver the grill because it was scratched and its paint was chipped. At least it was assembled. They scheduled another delivery day with assurance that it would be in great shape. I called two days before the delivery date. The grill was not assembled and they didn't know when it would be.

We bought a defective yard decoration on December 24th. Did not realize that we would be SOL if we didn’t take it back by the 26th, and didn’t think much of it being defective because we thought we could just return the not properly working item. Called customer service and was told they were there to serve the stores not the customers. That is not customer service.

I purchased a light for my barn and the delivery date has come and gone yet no light. If I could give them zero stars I would have. Looks like I will be using Home Depot from now on since Lowe’s is unreliable. I have heard nothing on how they are going to fix this so tomorrow I am going to my bank and ending the transaction. ????

Ordered 4 appliances for kitchen. Delivery guys rude and angry. Left dishwasher in box in livingroom. Refrigerator and stove loaded with plastics, tapes and styrofoam. One delivery guy told me products would be damaged in a fit of anger. He wad correct. Stove has huge dent. They did not make sure things worked like Lowe's website promises. On way out they threw heavy water hookups on flat stove top. Do not get appliances delivered by Lowe's.

Stay away from Lowe's! I just finished a 4 month long kitchen cabinet/countertop project and many mistakes were made during the installation process. Installers left a mess in my home, cabinets were not installed professionally. I paid for work to be done and it was not. Lowes refuses to refund my money! I have to live with a sloppy looking new kitchen because the cabinets were not installed properly and Lowes told me it is good enough. Never shop at Lowes!

I bought two appliances during their thanksgiving day sale according to their published terms. I have submitted required forms and receipts twice and both times they have declined my rebates. I have talked to multiple people in both their rebate and customer service departments and no one has been able to explain the problem. All they say is resubmit the request via mail (terms of the original order says you can submit rebate request by internet which I have done twice). They can give me no reassurance that via mail will make any difference.