Lowe's Home Improvement Reviews

I purchased a Whirlpool washer from Lowe’s Canada. It was faulty and did not work from the minute it was installed. I contacted whirlpool who were extremely unhelpful and was advised to call Lowe’s which I did. The manager at the appliance desk was awesome and resolved my problem instantly and to my great satisfaction. I have always shopped Lowe’s and will definitely recommend them to anybody wishing to buy an appliance.

My girlfriend pays a $1,200 order on Sunday. She left instructions for the delivery to happen on Wednesday afternoon and for them to call my cell phone when they were on their way period. We heard nothing from the company all day Sunday, all day Monday, and pretty much all day Tuesday. Late Tuesday night she received an email from Lowe's stating that they had set up a delivery window from 9:30 a.m. until 1:30 p.m.. Now this was already a little upsetting. Both her and I have very busy schedules, we're trying to move into a new home and this was the only window before the holidays where we could make sure we were there before we move in.

Bought a refrigerator online on 11/09, the 2 stores close me supposedly had it in stock (that what the website showed- more than 1 each) but from some reason my order is to be fulfilled by a store at a city a few miles away. Okay, no problem as the delivery was scheduled for 11/15. 11/12 I got a call from the store that they only have a damage unit so they were going to change the delivery date so they could get a new unit for me. I was actually happy that they saw it and didn’t simply sent a damage one.

I bought a six-pack puck underneath mount lighting package. I misplaced single remote that comes with kit. I called goodearthlighting "ECOLIGHT" company that provides lights and asked to purchase a single remote. They informed me they do not sell to public. I called Lowe's and spoke to customer service rep in the lighting department. He checked around and said all they had was remotes for the ceiling fans. So I informed the rep what happened on phone call about not selling to public. He said he did not know what to do or say but they don't sell the remote and that's just too bad... Really. I said I bought $32.00 worth of lighting and cannot get a replacement remote. I'll trash you junk lighting and here is where to go if you want customer service and remotes if you need one. brilliantevolution

I am writing this review because I am livid about how Lowe's is treating/ scamming my father. He is 76 years old and a proud veteran and shopped Lowe's because he thought they supported veterans. He bought and fully paid for siding and its installation in June. He had to constantly call and ask where they were. It was told to him it would be installed in July. They finally showed up 7 am one Wednesday morning. Did not knock just started ripping off existing siding. Scared my mom to death. Now one month later. My father's siding is dumped in his driveway. He has to park down the street. They worked one half day. Never came back. Left their mess and new siding Dumped In The Driveway!! It is shameful. They suck. I will warn everyone I can about this! Do not do business with them.

My issue is not with the Fountain Lowe's employees. Everyone with whom I interacted was very helpful, friendly, and professional. The issue I have is with the installation company for my hot water heater and with "corporate Lowe's". I was charged an "unusual access fee" of $197 because the hot water heater needed to be installed in an outdoor closet area that is 2 feet above the ground. I spoke with Corey with the Lowe's installation department and he said he also felt the charge was too high. However, when he spoke with "corporate Lowe's" they said they thought the charge was justified.

More and more I'm finding parts I need in quantities that are less than what I came for. No, not looking for thousands of parts, just a few items. Today I went in for Beam Clamps in electrical. Needed four, found three. Asked if there were more and was told "we only have one". Well, I found three. One short. Went to hardware to get some 5/16" 18 x 3 1/2". Had to search many bins because most had only 1 or 2 bolts that size. Finally found some stainless steel (didn't want SS). But couldn't find any nuts, flat washers or split ring lock washers. Had to get odd parts, none of which were the same material.

I placed an order for an item with Lowe's on 10/28/20 in which a Lowe's corporate customer service employee "completed" the order for me. I had to do a split payment using a $100 Visa gift card and my actual credit card, so I could not make the order on the Lowe's website. I was originally scheduled to pick up my item at Lowe's # 0535 in Oklahoma City on 11/5/2020. A couple days later I received a notification that my order was delayed and there was no estimated delivery date at the time. I waited a week and had still not received an update, so I reached out to Lowe's customer service who was unable to provide any details on the order for me at the time and had a store employee follow up with me.

Bought some stuff online at Lowe’s: it was supposed to show up in 1-4 days. After a week I called only to find out that they didn’t offer refunds until it had been delayed for >10 days! They kept saying that the timeframe promised in their site is only an estimate (by that rationale they can say it will take a few days, but if it takes months, well, it was only an estimate). I have never encountered a worse company to buy something from online.

We've recently shopped at Lowe's for flooring. Small 2"by3" samples are provided. I asked if I could take home the large sample to get a decent idea of how the flooring would look in my house. The sales person said, "Oh no, because it might be gone when someone else wants to see it." True, but flooring stores do this all the time. I am not willing to make a decision for flooring for six rooms in my house with such a small sample to take home. I would have bought a carton of flooring to take home, but it has to be ordered.

I purchased a refrigerator on 11/27/20. It was to be delivered by noon on 11/28/20. The refrigerator was in stock. Waited all day. No delivery. My food is now going to spoil sitting out no fridge. Spent $1400. Need Corporate Office involved.

There's a long backstory here: But the short of it is my family had to make the difficult decision to sell our "forever" home, a home we all loved, and move in with my widowed mother. We took the equity we had in that house and "fixed up" my mama's house, at least as far as the money would go. One thing I knew I wanted to do was give my mama a new kitchen. The choice was clear as to where I would get my appliances. Lowe's is the only choice we have in our small community. (I know we could have ordered from some online site, but we wanted a closer relationship with our supplier.) So to Lowes we go. I sat with a Lowes "cabinet specialist" and we mapped out the area and made a plan for the cabinets. I ordered all our appliances on the same day. Cut to the chase...NEARLY EVERYTHING WE GOT FROM LOWES HAS BEEN TERRIBLE!!!

This is going to be a bit long, so sit back and enjoy the ride. We've been buying our appliances from Lowe's for years, with no issues whatsoever. This incident more than negated the positive experiences. The episode involved some of the most inept and incompetent individuals in the history of retail sales. We selected our new refrigerator and arranged for a Saturday delivery. The confirming call came as always, and all was on schedule. Our neighbors' children wanted our old fridge, so we put all our food in coolers and said goodbye to the old reliable box. But Saturday came and went, with no delivery or call.

This is only the second consumer complaint I can recall publishing in 20 years. I prefer to forgive and forget and acknowledge that most problems are correctable. In this case, I must recommend that no one ever use Lowe’s online purchasing service ever again. On 11/9 I ordered a chainsaw through Lowe’s online. I needed it for some downed trees in my yard and I paid for expedited shipping. The service guaranteed 1-5 day delivery. I waited, on the 6th day I called to ask when I could expect delivery. After waiting on hold for over 30 minutes with no music or chimes to let me even know I was still on hold, the completely ambivalent person came back on the line and said “Covid, we can give you 10% on your next purchase”.

In June 2020 I purchased washer and dryer and another total warranty is 5 year. A mouse ate wiring and they won't Honor any warranty I've bought. They are the worst warranty company ever. Also AE service is the worst.

Purchased 2 Genie Garage Door Openers from Lowes. The installation also purchased. Installation went as promised but shortly after I had an issue with one door not opening correctly. I telephoned Lowes and was told someone would get a hold of me in 48 hours to schedule service. 48 hours passed and no call. Again, called Lowes and was told someone would be calling me within 2 days. I was told the repair company is very busy. Another week passed and never heard from anyone pertaining to my issue. Meanwhile, the garage door still has an issue. Poor follow-up and poor customer service. A lesson learned when using Lowe's contractual services. Now I will have to pay a private contractor to come and fix a shoddy install.

2 salesperson (Alan) measure wrong and not enough material sent. Signed contract July 2, material delivered August 30th, sub-contractor started Oct 1st realized short. Now Nov 19th still no material and making excuses. Contact stated to be done Oct 12th. Only 1 guy doing job. Lowe's headquarters making excuses also. Nobody wants to go and get the material from Hammond lumber in Belgrade. They have all the material in stock. Lowe's won't talk to me in Augusta but they claim they do! They lie!!!

Lowe's sucks in general. If I could give zero stars I would. I cant never get anything deliver in time. It's happened 2-3 times already where I have to cancel and pick up for myself. I'll just take all my business to Home Depot.

Individual staff members were a pleasure to work with, but the store has too few employees and they don't seem to be happy in their work. Store (corporate) policies are irritating and inflexible. I had to work hard to give them a $3,000 contract.

They delivered a fridge but wasn’t told that they cannot connect perfectly good existing copper water pipe to it and must have a turnoff valve added in rear, although there is a valve under sink 10 ft away. Guys did not take old one away and said to call plumber. Would have cost over $600 to change out connection for ice maker. Called them again to come and just plug it in without an ice maker. Door had to be removed to kitchen for fridge to fit in. Second crew that came would not put in 4 screws needed for door to be reinstalled. Had them return to level fridge. Don’t expect anything but having them plug in an appliance. They will stand around and watch you try to replace the swinging kitchen door, holding an electric drill which they won’t give you or use. Very frustrating experience and will NEVER order from them again.

I shopped Lowe's in San Marcos, Tx, with no problems. I moved to Aransas Pass, Tx. The first time I shopped for a screwdriver. The employee couldn't tell me where to find one unless I provided a brand name. Then I went shopping for granite countertops and laminate flooring. In both cases the employees were helpful but overwhelmed with people seeking their help because finding an employee is very difficult. They make promises they can't keep and customers are irritated. I do not blame the employees. Corporate and store management are terrible. The closest Home Depot is 24 miles away or I would be long gone from Lowes.

Spent thousands of dollars on flooring product because I was told it would arrive faster than the store I had purchased it from. It didn't arrive on time and I was told it would arrive "tomorrow". After several days in a row of being told it would arrive "tomorrow" and several days of installers putting off other work because my work was to start "tomorrow" I finally decided to contact Corporate. Corporate created an incident and told me to call back "tomorrow" so I did only to find out the incident was not submitted correctly and I should call back again "tomorrow".

I received subpar customer service. Employees with sales ID ** and ID ** has been unwilling and unable to help me. We have been without a refrigerator for over 2 weeks (this time around) and have an extended warranty. The refrigerator has been malfunctioning since we bought it. Employees are unaccountable and play a blame game well. The 3rd party repair companies are also unprofessional and do not follow up. I would know - we have dealt with 3 companies. Lowe's has a minimum of repair visits required before they do a buy-back of the appliance and do everything possible to avoid it. I was told numerous times that they will contact me within 2 business days. No one did. I called back. They said the same thing, they will escalate and someone will contact me within 2 business days - to no avail. In a meantime they told me to rent a refrigerator. That is their answer. Zero customer service.

We purchased online 4 Samsung appliances from Lowe's at the end of May 2020. Lowe's gave us a delivery date of 6/10/20. After not meeting that date and all the other new dates they provided along with not getting any information at the store, we finally spoke to someone who was willing to help. Between 6/10/20 to 9/5/20, we went to Lowe's every weekend. We went to 4 different Lowe's stores trying to get help. Finally, we were told that our order was held up because the range model was discontinued and needed to cancel the order and reorder.

Bought a water heater, paid to install it and it was defective. No hot water. I contacted warranty services who gave me the names of three plumbers to contact. 2 never called back. The other one would not come out. Said that the company do not pay them. I called up Lowe’s. They said to bring it back no problem. It was the Lowe’s from 84 in Davie. They never helped me. The managers were rude and one look at me and they decided not to help. Eric the manager. I left the store all stressed leaving the water heater and went to Home Depot. They treated me so well. An associate was with e the whole time got me a heater, put it in my truck within 15 mins, till now I am having hot water. I am a 69 year old woman. My husband with a heart problem. I explained this to them but they didn’t seem to care. Would never go back to that store ever. Home Depot staff was patient and understanding, kind and cared about me.

Made purchase of privacy fence and materials with offer of 6 months same as cash. Started paying down purchase only to find out they were already charging interest. Lowe's customer service said, "Be patient. We will get it fixed. It's due to Covid." Having patience understanding problems pandemic was causing. Now they say I am too late past their 60 day timeline. SCAM or what?

I purchased a refrigerator online from Lowes.com on 8/25/2020, which was delivered on 8/28/2020. Neither the refrigerator or freezer worked, never cooling at all. I contacted online customer service the next day to arrange having a replacement delivered. A replacement refrigerator was delivered on 9/1/20. I was unable to level the refrigerator due to the right-side leveling wheel being broken. I contacted Whirlpool customer service and arranged to have the refrigerator repaired. A technician was due to come out to my house on 9/4, but the repair company opted to order a part before the technician would be able to come out.

Lowe's charged me for materials I did not receive, charged me for work that was never competed. Salesman refused to give me an itemized receipt of materials and work performed. Paid $23000 for a $10000 job.

A horrible, horrible experience. We replaced our carpets and my husband and I carefully selected the carpet style and color we wanted from Lowe's at Northlake Mall in Charlotte, NC. After waiting about 3 weeks the installers came this Tuesday and when I came home after work I immediately realized it was not at all the carpets we chose when we were in the store. The wrong carpets were installed and when my husband went to our local Lowe's at the Northlake Mall where he was told the carpets we wanted were not available and will not be available for months. Lowes then decided to pick a carpet WITHOUT TELLING OR CONSULTING US and have it installed.

Long story short: do not order for delivery. I placed a large order for lumber and other supplies on 9/28 and, initially, all items were set for delivery on 10/8. A little over six hours later, one item was rescheduled for 10/20. No biggie. Then, a full week later (on 10/5), three days before our scheduled delivery, the entire order was rescheduled to 10/20, delaying our project by nearly two weeks. But okay, we can make this work. Then on 10/6, my payment was declined, so I enter another card number. On 10/14, *that* payment was declined, so I entered a third card number. I watched the card account carefully and the hold from Lowe's never even showed up. On 10/16, Lowe's claimed that third payment method had declined as well and cancelled the entire order. They sent this news in an email to me at 6:23pm - Customer Service closes for the day at 6:30pm. So I called them the next day and explained the situation.

I went to Lowe's because they had contractor to do the installs. I knew that they used sub contractors to do the work. What I was not aware of is that they sub contract the labor to another corp. That sub- contracted it to the contractors who do the labor. They calculate the labor cost by doubling the cost of materials used. Example I had new patios doors install. The material cost around $950.00 so the final was around $1900.00. I did not know how the contractor were hired. I do now.

I called Lowe's on 9/15/20 to explain a situation I had with a washer & dryer set I ordered in December 2019. The dryer was defective, and I had been dealing with a warranty replacement for the dryer since June 2020. GE warranty department was replacing the dryer with a totally different dryer (the one I purchased from Lowe's in December 2019 had been discontinued; a grey dryer was available in September, white ones would be available later this year). Since the new dryer and my washer weren't going to match, GE offered a matching washer for $720. I wanted to see if Lowe's could provide a better discount on a matching washer.

I purchased a refrigerator four months ago. Upon purchasing the refrigerator along with a stove, microwave, dishwasher and garbage disposal I was made aware that the delivery of the items would be longer than usual due to COVID, six to eight weeks. I figured it will be fine being that I’m remodeling my kitchen and the time frame fits perfectly with my demo work. This was in July. Fast forward 8 weeks I get all my stuff except the refrigerator. I was told by a manager nevertheless that another store had it and it would be delivered the following week. This was after a sales associate informed me that the fridge would not be in till middle of October. Of course that’s when I asked to speak to a manager.

So far this job is not going as envisioned. Product came after lengthy wait (no troubles there though) was delivered as promised...YEAH. Then the installation came or I should say never started! First day 4 guys show up and none look like they have ever done this. No tape measure, no tools and they started placing holes in the yard, more holes than I have posts I might add! Then after 90 minutes of digging they left. 25 holes in my backyard with no covers on it and an irate neighbor. They show up on Tuesday and start working. Come home to a fence that leans left and right - has panels that are 3 feet, 5 feet and almost 10 feet in length. Not one pole is level vertical...most are 3 inches off plumb in cement that is set. Call Lowe's distraught....This is not how a fence goes.

Had a Generac generator ($15,000) installed at my home and the contractor never closed out permit in 2017. Found out recently in the process of selling home and permits came up open and it failed inspection and LOWE'S will not fix the wrong! I spoke to a representative name Summer in the installation department and she said she will get someone out there to correct the issue but never have! I’ve been calling, leaving voicemails for 2 weeks and no call backs! Summer is a liar!

Went to Lowe's in July of 2020 to set up a kitchen remodel. I was originally told that this process should take 2 weeks up to a month to complete. It has now been over 60 days and I still do not have a working kitchen. The coordinator barely did her job, which caused me to have intervene and do the coordinator's job. I've had to make all of the appointments, and do the follow up. Looks like Lowe's made a good chuck of money off of me for me to do their jobs. The contractors measured correctly but the store messed up the measurements. The replacement cabinets were suppose to be here in 10-15 days and now I am being told it will be longer. I do not have a working kitchen, and needless to say it cost a lot to feed a family of 7 on take out, and eating frozen food is horrible on your health. I will never use their services again. Paid way too much money to be left without a kitchen. I will never use their services again.

We bought our blinds from Lowe's in Vernon Hills. What a big mistake. The measurement and installation were terrible. Every blind in our house is installed wrong. I am still waiting to receive the last blind since September 1st. The customer service support is not great at all. The installation department finally said to call the store it was delivered. There is no way I could get hold of them as the phone is keep ringing without anyone answering it. We finally gave up and that would be the last time I use Lowe's for anything.

Composite material deck was designed by Lowe's. Material recommended by Lowes. Installer hired by Lowes. Within 1st Year sides began to warp. Notified designer/salesmen. Assured he would note in file in case it got worse. It did. Now it’s out of warranty and Corp will not help. Salesmen ignores my calls. Typical lousy customer service as Lowes is notorious of. The reason I left the company after a year of employment. The reason I should have known better than to trust them with more than buying a pack of lightbulbs.

Countertop installation damage was “incidental,” leaving gaping holes all the way through the drywall. Lowe’s takes zero responsibility for the damage done to your house. Never again; spend the little additional money and avoid the frustration, expense, and wasted time talking with them.

We bought a fridge from Lowe's in January and it was supposed to be delivered in February because our old one went up. We didn't have a fridge till we got a new one. We have 4 young children in our home so it's crucial to be able to feed them something other than fast food. Anyways the delivery date comes and goes, no fridge! The fridge didn't end up showing up till end of March/beginning of April. When it arrived the delivery workers said it would take 24-48 hours for the fridge to get to temperature. So I signed everything as there was no physical damage. 2 days later it was still sitting at 65 degrees on the coldest setting. I called lowes.com. They told me to call the store it was delivered from (Martinsburg WV). Blowing me off. I call the local store and the girl I talked to told me they won't replace it. I would have to call factory LG service for repairs. That was the beginning of a long, long process.

I bought a lawnmower that was junk along with a extended warranty. It took them 7 calls And 3 days later to see I did purchase the extended warranty. In the meantime my mower was broken for 3 days. They then called service for pickup and to inspect the mower another 4 days. I had to call the brand name of mower to get the inspection expedited. That was done in 2 days and sent to Lowe’s. When I called to see if the mower is defective or they are gonna fix it they told me it will be 5 business days for them to decide. So because a weekend falls in the middle of this it will sit at the shop for 7 days before having any work done.

Horrible experience! I am doing home renovation and my primary materials source was Lowe’s, which converts to thousands of dollars spent there. Most recent experience put an end to it. I purchased sliding closet doors and paid for the delivery to my house (as I have no means for bringing it by myself) so, the door was defective, I called customer service and asked to bring me a replacement door (since I paid for the delivery in the first place). To my surprise I was refused the delivery, the only option they gave was to bring the doors myself and have it replaced in the store, which completely defeats the purpose of initial delivery. Their excuse was that it is probably manufacturer's defect so they are not in position to incur delivery expense, when I tried to explain that their position simply cost me delivery money for no proper goods received, they started repeating same phrase, that they are not able to do anything about it...

Waited 40 minutes+ at the un-attended mill work desk, only to be told no one is scheduled to cover the desk - on Labor Day Monday?? A follow up call received next morning from Kimberly **, and 10 days later, we still have not received one single information. An appointment was made for 9/17 with a Frank **.. No call, no show; we are still waiting for an estimate for 30 Pella windows. Now we missed out on Pella windows sale. How can you afford to lose a potential $20+K in revenue? And why bother staying in business when apparently your customers are not your number 1 priority?

I purchased a one year Lowe's purchase plan on the LG refrigerator purchased 6/2020. The gasket on the freezer is bad...I spoke with LG on 9/1/20 & they were supposed to contact me to schedule a time to repair the refrigerator...I did not hear back from them so 9/16/20 I called LG representatives again having to wait 15 to 30 minutes at each step of their process after being placed on hold. LG said they're running behind due to covid & would again touch base with their service dept. to see about scheduling the service...meanwhile the leak is getting worse & refrigerator is running constantly. I informed the representative. I will NEVER purchase another warranty service plan again. It's so sad consumers are treated in such a manner.

I made the mistake of ordering something online to pick up at my local San Diego Lowes. When I got the e-mail to come pick it up, it said I could even use curbside pickup. Trouble is, they don't answer the phone for curbside pickup. Others who were there trying it experienced the same thing. After going inside, they couldn't find my order. After 45 minutes I gave up and went home. I tried to call the store when I got home, but every time I got to the option of talking to a live person, it instead kicks me back to the main menu.The 800 number was no better. I never thought a company this large would be this incompetent.

I did some home renovations a couple of years ago. Since, I bought lot of stuff, I always made sure they put my information in MyLowes account. My refrigerator broke a couple of days ago and I couldn't find my receipt, so I called Lowe's. Amazingly, they don't have none of my info in their system. They have just screw driver or small items I bought in MyLowes. And nobody helping me. Rude and unhelpful customer service. They are asking for the exact days of purchase and they say they can locate the order by exact day of purchase! I am not sure which idiot programmed their software. When there is S/N and Product ID, why your system should locate the item with purchase date. I think they do it on purpose, so the customers could not locate their warranty. LOWE'S IS TERRIBLE. NEVER PURCHASE ANYTHING FROM LOWE'S.

Updated on 01/04/2021: Garbage product. Wood is curving, cracking and molding. Seems to be poor quality and possibly not treated. Been trying to deal with Lowe’s for 6 months. No response. Looks like they won’t back warranty and I will have to sue. DON’T USE THEM, EVER!

Ordered five items on Lowe's website, paint, electrical, plumbing. All but one item was theoretically available in the store. Previously I've relied on their online inventory system and then found the item unavailable when I've come to pick it up in person. I therefore ordered and paid for everything ahead of time on the internet. Notified that four items were ready for pickup after 5 days and given 7 days to collect them, One day later the four items were cancelled.

Two years ago I purchased an LG high end refrigerator. And per the salesman's recommendations I also purchased Lowe's extended warranty. The night before last the refrigerator died - no cooling or freezing. I called Lowe's repair service and they claimed they couldn't get here for a month and a half. When I pointed out that if they couldn't fix it in 7 days, they needed to give me a reimbursement. All of a sudden they found a repair date of 5 days down the road. Have you ever tried to live for almost a week out of an ice chest? I was bumped up to a "supervisor" who claimed she could do nothing for me. Moral of this story: DO NOT PURCHASE FROM LOWE'S!! DEFINITELY DO NOT WASTE YOUR MONEY ON AN EXTENDED WARRANTY!!

Recently made a purchase of Electrolux Washer/Dryer (600 Series) from Lowe's in St. Mary's county MD. If anyone else had the product I wanted available I would have canceled the order. For 4 straight days, I could NOT get a person on the phone in any department. Even tried an 800 number I hoped was corporate. Before you buy from Lowe's, I suggest you see if they know how to use a phone. Now I am concerned if I ever need service. I will be out of luck. Service in the store is just as bad. One person, with several people in line. Big mistake buying from this store. After a few months, I will let you know how the machines are. Seriously, a $2400 purchase, made it on line and was never able to speak to a person. The contracted delivery/installers were great. Too bad I was given a 12-hour window with no attempt to narrow it down. Waited 9 hours for delivery to arrive.

Purchased an Ariens I can’t actually 52 from Lowe’s. It had no gas and a dead battery when I went to pick it up. They wanted to help me push it onto my trailer. I explained that I was not going to take mower that would not run. So they did put a new battery from another mower in it and one quart of fuel so it could be started and put on the trailer. After 2 hours of use it broke the mower deck belt. Lowe’s doesn’t warranty the mowers more do they stock a belt for the mowers they sell. It would take a week to get a belt thru Lowe’s. Horrible experience. Will never buy another mower from Lowe’s.

After WEEKS of being told the installation would happen in a certain window and not being contacted and failure to show up with my gas range - I had to spend upwards of 10 hours on hold with customer service just to know where TF my very expensive item I had purchased even was - and I am not made of money. No one bothered to call me with updates, rather I always had to hunt down the answers. Finally, I managed to coordinate the delivery and installation on my own - note this is a $200 service. When the oven arrived it was severely dented. Afraid to send it back and probably wait another month for it to be seen again, I accepted it and spent another 6 hours on hold with customer service who I ended up agreeing to a measly $100 gift card for my troubles. It's been 2 months and I have NOT seen this this gift card and I have been waiting on hold AGAIN. I will never buy from Lowe's again, they really put me through the ringer.

Don't waste your precious time at the Lowe's on IH-35 near Connelly High School (Store #1725). ONE star for my visit to their store yesterday - and only because I can't post the review unless I choose at least one star. Arrived at lunch hoping to pick up landscaping supplies within the hour and what a disappointment! Asked Amber in patio where I could find their usual stock of Scott's Lawn Soil and she proceeds to point to the side of the patio area replying "We have all kinds of soil over there". I explain I'm looking for specific brand/use soil and she rudely shoves her phone at me through the plexiglass asking me to type in what I'm looking for on her phone's Lowe's app. DURING A PANDEMIC WHERE WE ARE SEPARATED BY PLEXIGLASS AT THE CHECKOUT, SHE'S SHOVES HER PHONE AT ME!!?? I tell her I'm not going to touch her phone and asked that she page someone since she clearly has ZERO knowledge in her own work area. Shameless.

Windows from Lowe's Temple were of a high quality. Easy process from start to finish. The only reason I did not rate perfect was that the installer hired a bad crew who are no longer with them. "Just a Handyman" Is very trustworthy and will do whatever it takes to make it right. I would not hesitate in recommending them.

Company refuses to repair fence damaged due to incomplete install. No hardware at install to secure gate so left with a tiny string to open/close. Storm blew string off & fence buckled. BEWARE. BBB no help. Lowe's blaming the damage on a storm. If the door had been secured, there would have been NO damage. I have spent MANY thousands of $ at Lowe's. Obviously didn't know I would be treated like this. I am beyond frustration. I intend to contact ATT gen office for fraud on warranties.

I recently contracted with professional painters to paint my mother's condo. The original paint to cover was standard builder beige. The painters recommended Sherwin Williams paint so I went to Lowe's since they carry Sherwin Williams too. I chose a flat paint, ivory color in the Showcase- 1 coat guarantee paint. My estimate from painter was based on the number of coats. The paint could not cover the builder beige in 1 coat but took 3 coats!

Ordered fridge toward end of July. Today, Aug 23, still no fridge. I’ve stayed home 2 days waiting on promised and re-promised delivery. Still no fridge! 11 calls later, to store and corporate office, still no fridge. They couldn’t care less.

I ordered and purchased materials and exterior installation services from Lowe's for a deck install on May 7, 2020. I have called numerous times to talk with someone about my deck installation. First I was told that all the materials for my deck were in stock only to find out that it was not in stock. I called numerous times to inquire about the materials and finally they informed me that the materials were in stock and they delivered them to my home and left them in my front yard when I specifically asked to place them close to my backyard.

They brought me a smashed up refrigerator. Told me to call store for re delivery and Monday. They would not answer the phones. I drove over. Spoke to Matt the manager. He assured me I would have it next week. Thursday came and I called him back and he assured me I was going to have it that day. I waited 7 hours for delivery. Tried calling him back on same day after 2:00 p.m. when I realized it wasn't probably happening. He dodged my phone calls. Would not return my phone calls. I spend 35 To $50000 a year with Lowe's over the past several years and that stops today. I do have a choice and I will no longer be spending my money with Lowes. Today I spoke to Lowe's again. Of course Matt is not there today. Spoke to Damien and told him that if I don't get better results I am going to trash Lowes on social media And immediately start boycotting them, he said he was fine with that. Very bad customer service.

Unless you are buying individual items and self cashing out I cannot recommend Lowe's. I made the mistake of purchasing cabinets from them because they had the finish I wanted, however, in the past I wrote them off before. I ordered $65,000.00 in cabinets. It sounded so alluring with the discounts, but it is all just a pure game. The designers are inadequate. They are responsible for too much and they are not versed in their layouts so there are extensive problems that arise when the installers come to put them in. This lends to a lot of extra cost to try to get your kitchen completed. I paid for a cabinet front on the refrigerator and ended up paying $450.00 because their installer would not put it on! I paid for glass door upper cabinets but the glass was not included! Key cabinets were not included in the design that when the cabinets are installed in real life, they are needed and an experienced cabinet designer would know.

I wanted to add a closet to my house I previously went to Lowe's Home Improvement Center for some Lumber. 2 x 4s were not 2 x 4, half the wood was either twisted or warped. Some mildew areas. I walked out. A few weeks later I decided to give them another shot. They actually had better Lumber, more straight pieces than warped or twisted. Unfortunately the price almost doubled. Price gouging is illegal in New Jersey especially during a pandemic yet again. I left with nothing. I needed workhorses. They doubled in price. Some of Lowe's prices went up gradually. Many of the other items doubled or triples in price time to start shopping at Home Depot and get your lumber from Duke or lumber center.

Went into Lowe’s. Shopped around and had $140 worth of items. When I went to use my gift card I had they asked me for an ID. I had gotten a gift card from my brother and they said, "Well he would have to be present with you with his ID to use it." They offered no solutions. What a terrible policy!

I ordered the BE365 Cam Keypad Camelot Aged Bronze Single-Cylinder Deadbolt. Came to Clarksville, IN location to pick item up. When I received the item it was wrapped and taped up tightly in a plastic bag. Since I had never placed a online order with Lowe's before I figured maybe that was a standard procedure but as I waited to pay for some other items I had picked up in the store, I notice no one else received items wrapped and taped like the one I received. So when I got to my vehicle in the parking lot I cut the bag off to find a box that also been taped back together. The box looked like it got in a fight with a grizzly bear and the box lost. All the parts were just laying in the bottom of the box with some of the fasteners in a ziplock bag.

I ordered 27 different items recently for delivery. All 27 different items were cancelled. Did I get an email? I sure did. It said that my local stores didn't have the items and they were being fulfilled by other stores in the vicinity. I thought "GREAT!" until the delivery date came and went. Then I checked my order status online and saw all were cancelled except for 3 of the items that say "delivery information unavailable". After waiting all this time and learning their inventory system and communication are this trash, I won't be ordering from or going to Lowe's again because I don't trust their business model. Lowe's executive team... you're losing customers. Get your house in order.

We ordered two sliding glass doors from Lowe's in June 2020 and had a delivery date of July 8, 2020. On the afternoon of July 6, we got the email that it would be delayed until July 21. We called to ask why and were given a discount on the order, but the next day we received an email informing us the delivery was pushed back until August 14. It honestly felt like a punishment for complaining. This morning (August 12) we got the email that the delivery has been pushed back until August 30. We are not sure the doors will get here in time for fall or even winter!

Two weeks ago my wife and I purchased over $700 about door patio furniture and requested it to be delivered. We were told at the time it would be two weeks before the delivery could be completed. One day before the delivery was due we were contacted and told that they had lost our purchased items. It took three phone calls to speak with someone regarding getting our money back.

I was expecting a refrigerator delivery that I was waiting on for a month. I was told because of construction being done that I had to expect delivery the next day. The driver said he was told by construction crew he could not make delivery. Street blocked. Not true. I asked the crew and they said they refused no one. I called delivery service and was told the driver would be sent back to deliver. When I called again I was told that was not true and they would come tomorrow. This is the last time I will order from Lowe's. They deal with a disreputable delivery service. I told them the crew would be gone soon but they do not consider the customer at all and they lie to you.

DON'T BUY KOBALT PRODUCTS AT LOWES. Just an FYI, I bought some yard tools and cordless tools made by Kobalt that "supposedly" came with a lifetime warranty. Two of my tools, their chargers and batteries quit working after less than a year. I took them back to Lowes expecting to get a free replacement (per Kobalt's warranty and customer service department) but was told by Lowes that they no longer accept Kobalt returns for full replacement and that I would need to contact Kobalt Customer Service. For three (3) months, I've called Kobalt's Customer Service and no one has ever picked up after being on hold for 20-30 minutes!!

I started the process of purchasing and ordering carpeting for a house that I am selling mid June. My woes started when it took days for someone to call me with regard to a person to come to my house to measure for the carpeting. The person came on June 24th. I was supposed to receive a call back later that week to give the price of the carpeting based on the measurements. I never received a call....this should have been an indicator and I should have gone to a local carpet store. I finally had to go to the store on July 2nd to get the quote. The price was sufficient and I paid for the carpeting.

Purchased a bathroom heated towel rack and promised it would arrive after 2 weeks on a Friday, it didn't with no notice. After being on the line to talk to someone, a pleasant fellow apologized and said it would be the following Friday. Okay, it's COVID no problem. Next Friday, no arrival and no call. Getting frustrated. Connect to a Lowe's chatline. The response, "Sorry but we are not responsible for delivery as it's another company." They check and it has been rescheduled for following Tuesday. They give me a tracking number for UPS.

I ordered a refrigerator online at Lowe's in Tuscaloosa. I was given a delivery date of Aug 4 between 8:00 AM & 8:00 PM in my order confirmation. I didn't get an email or phone call. When I called the store at 6:00 AM to get an eta, I was told to wait until 8:00 to speak to someone who knew what they were doing. After being connected (& disconnected) many times, I finally found out that my order was being shipped from Columbus, MS. After calling that store 4 times, I was finally connected to a manager. They will not be bringing my refrigerator today. It is 10:00 AM.

I ordered a storage container from the Charlottesville store. The storage container was suppose to be delivered on Saturday Aug 1, 2020. I went online to see what time the delivery was going to be only to find out my order was canceled. When I place the order there were 4 containers in stock. Apparently no one keeps up with the inventory. When I called about the storage container I was told they were sold out so my order was canceled. I never received a cancellation order. Of course they blamed it on Covid 19 but computers can be programmed to reflect correct inventory. Believe me when I say this is the last online order I will place with Lowe's. Home Depot's inventory is very accurate and I have never had an issue getting anything with Home Depot. I would have been disappointed had I been notified but with no notification they ruined a perfectly good Saturday. They are just very inconsiderate.

Every time, I end up regretting when I purchase anything with extended warranty from another few major companies who are Lowe's competitor and I tell myself that I will never do it again. Lowe's customer service is truly the best... they maybe not be perfect & I do get someone who is not willing to assist once a while... but overall, you cannot find a better customer service than Lowe's. Recently, my few years old fridge started having an issue in my OBX vacation home. Using the extended warranty, I called the 3rd party contractor provided by Lowe's. After a month or so, they missed the appointment saying that repairman was not feeling good (repairman called & told us he was on his way but never showed up)... We called the repair agency and was told that there is no more appointment for another 6 month (at Lowe's competitor, with a similar issue we were told that is nothing they can do & to keep contacting the manufacture).

First of all I would like to say that if something deserves a good review, I most definitely would give one. This entire experience, from estimate until finally finishing our install was horrible and added so much stress to an already stressful situation. There's way too much to go into details so I'll hit only the highlights. *$5,000 high on estimate because materials listed that shouldn't have been. *Said some of our materials didn't get delivered to store when it turns out they were there all along. *Had to track down the rest of the material ourselves (before we knew it was at the store) to stay on schedule for our install. *Had to pay for that material on top of the $7,000 we had already paid. * Had to wait 5 days to get reimbursed for that. *Wasn't informed of the problem until 4 days before install.

Purchased a grill from Lowe’s to be assembled and delivered. They gave me a delivery date and I took a day off work. Late in the day I called and they said it would be delivered that day. It did not show. I called the next day and they set another delivery date. I took day number two off work. It did show up, but was damaged. The driver said that he would take it back and Lowe’s would upgrade the grill at no cost. They set up a delivery date and later that day I called and they assured me that it was on the truck and would be delivered. It did not show.

I ordered a dishwasher that was rescheduled for delivery four times. That is not my complaint though - I understand COVID has made everything uncertain. Upon the 4th reschedule, I called customer service to let them know I would likely not be available on the date they rescheduled and to please call me when the item was actually in stock since I had already arranged three previous dates to be available from 8am-8pm.

Few weeks ago an employee from Chicago Brickyard Lowe's horribly yelled at me. When I complained to the manager, he flatly refused to do anything about it. He said they don't punish employees, nor make them apologize to customers. I posted on Lowe's headquarters website-no response, I send tweets-no response, I called customer service-nobody picks up phone, I send feedback-no response. I even chatted with Lowe's representative- she send me link to some website where I'd have to buy membership, no clue for what. There is no email address to complaint, no form nor link on Lowe's website. First time I'm dealing with a company that doesn't give a damn thing about customers that much. I'm speechless! WOW, WOW, WOW!!!

It has been 2 months now, and I am still livid. I’ve had the worst customer experience of my lifetime with Lowe's. Want to hear a story? One morning my 29-year washer died. I went on an online search to find a replacement and settled on Lowe's for the availability, price and speed of delivery. I paid for the machine, parts, delivery and removal. The new machine arrived on time. I was grateful for that. Then everything went sideways. This was the start of the covid-19 “shutdown”. The drivers did not wear masks. The delivery man looked pissed that the old washer was still there and gruffly said that I did not pay for “removal”. I informed him I did, while he fumbled through his paperwork. He asked for a receipt. I had to go boot up my laptop and print out my receipt to prove to this man I paid. They took the old washer out. One man, without a mask, was in the laundry room getting the space ready.

I had Lowe's replace my roof and the contractor they used didn't pull permits, the replacement roof didn't meet code, caused $20,000 worth of water damage, and seven months later, still have not resolved. Further, both Lowes and their subcontractor were issued citations by the state as a result, the contractor lost business licenses with the state. Lowe's has played games ever step of the way, has not taken responsibility and I had to retain an attorney. I'm speechless at how horrible a brand like Lowe's can treat its loyal customers.

Salesmen had a good pitch. The sub-contractor and crew failed. And was also double delivered. Nails left on the roof along with rubber bands, gutters not cleaned out of old roofing and staples, found a rock star in the gutter too. They did not install/ replace the chimney flashing, just added a new piece. Two days after project was completed, is when we finally got the second delivery picked up, which the did not take everything. Five days after completion, neighbor throw plastic and old underlayment over the fence. I also found plastic and old roofing material in my sanipac debris, DEBRIS! can, with a mccafe cup half full. Still finding staples and roofing around everywhere. Never dealing with Lowe's again for house projects again. A word of advice to me and if you are still reading. When getting bids, if anyone sub-contracts the job out, they are no good, move on.

Do not have windows installed by them!!! This place is the worst. The salesman will say anything, lie and take advantage of anyone that does not do their research. Sold me crappy Pella windows installed by what looked like day laborers. Needless to say they leak now. The creepy salesman won't return my calls. The company has not returned my calls. Horrific company to deal with. I have contacted a lawyer and are suing them for damages to my home plus the cost of this shoddy botched window installation project that I was duped into signing. I came to find out Pella just settled a huge millions of dollars lawsuit with customers for a bad product that leaks!!! Stay away from Lowes for installs!!! Find a reputable window company. Box stores are a NIGHTMARE.

I purchased LG 30” French door refrigerator with water dispenser for $1249.00. They never ran my credit card and then unilaterally cancelled my order. They immediately resisted the refrigerator for $1799! After wasting hours trying to get through to customer service, I bought a Maytag model almost identical for $1600. Lowe’s Representative at the store said it was out of stock and then lied when they raised the price. Filing a small claims action against Lowe’s next week. I will never shop there again for anything!

I feel the tool selection, and I’m in there all the time buying tools is very very good. The people working there are very knowledgeable and if I’m not sure what tool does what, they explain it to me.

Lowe’s tend to have more varieties of stuff compared Home Depot. I wanted Scott’s liquid gold and although Home Depot was willing to ship to store for free, I needed that day so I went to Lowe’s and they had it. But in general, when you compare the price, Home Depot is almost always cheaper. Also, Lowe’s has fewer employees working but they are much more helpful and willing to get stuff from the higher shelf.

Quite often I or my significant other have to look for someone to get help. When we do locate someone they then have to look for assistance for us. It's also frustrating to be looking at a display having made a decision that this is the item you want and then it's not available.

I recently bought two brand new toilets the staff was very helpful. He answered all my questions in selecting the right toilets. Very helpful with getting help to load them onto my pick up truck. The staff was polite & the store was very clean.

Went to Lowe's to inquire about sliding glass doors on the local store's website, along with pricing to see if shipping was included in advertised price. Prior to heading to store, I called mfg. of said doors and they said Lowes does not normally stock them so I must go to commercial sales and they can order them. I went there that day and spoke with a guy named David who could not figure out how to order them. He then told me that it was because they did not pass specs in Florida and I should go to Georgia to order them. I asked where he got that info and he told me they presumed that. I left frustrated and upon arriving home, called Lowes home office, customer service. I spoke with Alyssa and she looked up the doors and found that the only state they could not be sold in was California. She took my info and said she would put in a formal complaint, and she would get back with me in 24 hours.

I ordered a submersible pump online, to be shipped to the Lowe's store in San Clemente. I have received several emails about the order being delayed. I went to the store a week ago and was told the order was cancelled because their supplier was out of stock. The order had been re-ordered with another one of their vendors. I was given the name of the new vendor as well as a phone number and P.O. number, and was told I should call them about the status. Why should I be the one calling their supplier? They should be doing it! After further discussion, I was told they would call the vendor and get back to me with an update. It's been a week, with no response from anyone at the store. I called the store this morning, after getting an email that my order was cancelled again! This time, I spoke to a manager about the issue and my frustrations. They then contacted the manufacturer directly and I was told they "found a different way to place the order".

Customer service is EVERYTHING! I find that my local Lowe’s has all the products I need, hours of operations are fabulous and the cost of products is on point with competitors. However (and here is the “sticky” part) the customer service, at least at my local store is sorely lacking. Often there are no carts in the store so you have to get one from the lot and the last time I was there the 1 (one) open checkout was a “self checkout” with a single frazzled worker checking the customers through. I am not exaggerating when I say the line was to the back of the store. Meanwhile you could see workers (managers?) standing behind the customer service booth area.

Apple Valley store, very helpful, clean and usually have my needs met. Several installations by them. Their ???? sub contractors very professional and helpful in providing necessary details.

Most products you can get for less at other stores but if none of those stores are in your town you shop at Lowe's. The customer service has been exceptional and personnel have gone out of their way to assist and that means a lot to help cover the price difference.

Have had a good experience buying from them. Deliveries were always on time, very good treatment of use explaining how item worked. They carry the brands we use and like. Returns are always done with respect of our needs.

Delivery of refrigerator scheduled for 7/12/20 for my 87 yr old mother. Delivery staff did not speak English. They did not wear any facial coverings as mandated in the state of Ohio. I've been extremely careful with my elderly mother so as to not expose her to potential COVID and then the delivery staff come into her home without appropriate protection!! Not only did they not have facial coverings they also touched countertops, walls, and other common surfaces of kitchen which then required deep cleaning. They set a filthy tool bag on top of the kitchen counter!! The delivery was difficult due to limited width of entry ways and they got the job done, but I'm appalled at Lowe's lack of training of its associates during this pandemic. It is unacceptable and I will patronize other stores moving forward. I do not recommend Lowe's home delivery.

Lowe's is the first home supplies store that I go to for items needed. I always find what I need and at an affordable price. Price and quality are considered and easy to compare in-store. Selections are awesome and stylish! I remodeled rental property and Lowe's provided all of my needs from cabinet hardware to paint and flooring, Cleaning supplies, doors, toilets, and supplies are all there in one shop. I love all of their plants and lawn care supplies. Their return policy ensures customer service excellence! Customer support and assistance are always friendly and helpful every time. I love the Lowe's accommodating Home Improvement experience!

My husband just found & bought our dream home which needed a little work and new appliances. We found EVERYTHING we needed at Lowe's! Refrigerator, decor for all our rooms, bathroom fixtures... pretty much everything for every room. Lowe's employees were friendly, helpful, knowledgeable and quite awesome in helping with color schemes.

First of all, Lowe's has all that I need in my investing fix and flip, I used their credit card because it gives me 5% discount. I liked Lowe's because it is easy to find what I need. I feel really shopping to Lowe's and Home Depot. If I can lowe's one thing, then I will go to home depot.

Selinsgrove PA customer service is fantastic. Always ready and willing to help in any way they can. Always smiling, friendly and assisting customers. This is my first option when I need home repair and improvement goods.

Lowe’s selection of basic tools, equipment, and basic building and growing supplies is consistently good. Things I buy there don’t fall apart or fail to do the job. There are no specialty items or bells and whistles - nothing trendy or fancy. We probably go to Lowe’s 30 times a year for big and small items. I have 2 suggestions: More training for staff so they can answer questions with more authority. Often the answer I hear is; "I don't know. I just started." Consider Apple stores as your model for how to offer one-on-one expert advice. 2) Offer in-store demos on how to do various projects and answer questions.

We had been looking all over Houston for oversized pots for an aloe Vera plant and mini pineapple tree. Lowe’s has the best price and biggest selection! I also had a very friendly cashier that didn’t make a big deal when my daughter wanted me to buy her a beef jerky stick after I already finished my purchase of the pot.

Lowe’s is usually our go to store for all of our house needs. We have purchased tools to decking and paint, as well as appliances. We have never had an issue with any of their products. Their customer service has always been great if we had any questions.

Home Depot is far superior to Lowe’s in every respect. I don’t even check at Lowe’s anymore. Overall Lowe’s really sucks big time. Their return policy is bad, too. Go to Home Depot instead. You’ll be glad you did.

Lowe's is a big box store. While some prices may be slightly higher, you will always find someone to help find products, answer a question, respond to you. The customer service is spot on! I've never had a bad experience with customer service at Lowe's. The prices are competitive to other stores in the area. I recently hired Lowe's to complete a partial kitchen remodel with cabinets and granite; positive experience. A lot lower stress to hire Lowe's than it was an independent contractor.

It’s very hard to get help from store employees. Staff shortage due to low wages. Selection is good when products are in the store. Associates usually don’t know when items arrive. We have purchased appliances and the delivery service was excellent.

Selection is great. Employees are quick to ask if you need assistance in finding an object. Will assist in any and every need. Quick check outs, short lines, awesome variety. Wish there were more stores locally.

My husband usually goes to Lowe’s to get tools and supplies however, I wanted to do some projects of my own. Every time I’ve Gone into Lowe’s with multiple questions everyone who I spoke with had the knowledge and patience with me. They were always very helpful in helping me with my diy projects.

I was looking for a nice toolbox. I usual deal with Sears or Home Depot but Sears went out of business. Somebody told me Lowes has Craftsman tools So I went to lowe's and yes they had what I was looking for. I asked the Sales rep at the tools department about the warranty. He told me, "Don't you worry about it. It's craftsman. Yes bring it in if ever breaks. We change it." I was very happy.

Lowe’s has always had a large variety of tools to choose from, but what sets them apart from other places is how their customer service works and how many aisles worth of products they have. Walking in you will immediately know that whatever you were looking for is in the store. They have a large variety of plant sprouts and tools as well, enough for any gardener dreaming of planting a vast garden of herbs, vegetables, flowers, anything you want!

Selection in stores was very limited due to Covid, but Lowe's had most items that you were unable to purchase anywhere else. Customer service is always good. Always enough support staff to assist and recommend products. Their outside choice of plants and vegetables is outstanding.

I always find what I need when going to Lowe's. The staff are always knowledgeable and helpful. As an ** female, I was thoroughly pleased to learn they are sponsoring a grant for minority business owners. I am a customer for life.

Well, I'm Lowe's credit card holder so I shop there often. The price are little bit higher than Home Depot. Is very competitive store against each other, quality is good so I will shop there again and again.

I am trying to understand what is happening with my tile order. They called yesterday and left a message saying they had some of the tile but not what the next step was. They left a number and I called it. After waiting maybe 15 minutes I decided to have a call back. They called and I missed it. I called them back and waited over 1 hour the first time and over 30 minutes each the second and third times. I just want clarification! I am spending about $5000 (at Lowe's) on my project and want to make sure it is right. What a colossal waste of time!

LOVE Lowe's. Have always been of help with any project I need help with. They help with colors of paint and type, faucet fixtures, matching bathroom tiles, to cutting my wood just the way I need it. Always willing to help. Very friendly. Their plants are fresh and very pretty and am always helped so I get the right soil and food. I would recommend Lowe's to anyone. You can always find it at Lowe's.

I love Lowe's. They're a little pricier than Home Depot but they stand behind their products. Home Depot has a little greater variety so if Lowe's doesn't have something, I'll go there. Both stores provide excellent customer service and have really gone out of their way to help me.

I like Lowe's because it is easy to get around. The employees are helpful and nice. Prices are reasonable also close to my house. They always have what I need and whatever I need I think of them first and always suggest them to family and friends.

Customer service is very poor. Three people at service desk walked away when two customers were waiting to talk to them about getting these supplies that we had already bought. Anyhow after the third teller came to the register right next to the Pro desk that teller see me sitting there and got some help for us. How is there a good 45 minutes after purchasing some rod iron some two weeks ago to pick up.

Bought battery operated lawn mower, people who at store near me, were really nice to me. Plus, I bought my new Dryer from them, also. And took advantage of Veterans discount, for both items. Each time store associates were helpful and told me about of extended warranties.

I like Lowe’s a lot but it is hard to find people to help you and often when you do find them they are as lost as I am. I am a veteran so do appreciate the 10% Discounted. They are usually very positive and always thank me for my service.

We used to be avid shoppers of the home store with the big orange sign, however, upon discovering that it holds political affiliations that we do not want to support, we switched to Lowe's. I think that Lowe's serves the average homeowner better. They seem to have more inventory of "home stuff" like decorating and even cooking items. And, their delivery when ordering online is ultra fast.

Whether if you are a homeowner or a contractor, Lowe's is a great place to visit for all your home improvement projects. Lowes' staff and business professionals are very knowledgeable and helpful, always striving to provide great customer service and customer satisfaction.

Lowes does not value customers as necessary to sustain revenue. Their business model is for every customer we lose, we get five new ones, so why bother supporting consumer sovereignty... the basis of our "civil religion" free market rules!

I am a landlord and I operate a rental unit at Washington DC. On 6/23/2020 my tenant reported that the fridge in the unit is broken. On the same day, I ordered a fridge from Lowes. I was told at the time of the purchase that the fridge would be delivered on 6/29/2020. I was told that it should take 6 days. Ok, this would solve problems. I move forward with the order. The only reason I made this purchase through Lowe's is, they can deliver the fridge on 6/29/2020. Then within a short period of time, another email arrives and claims the fridge will arrive on 7/2/2020. My tenant is furious, screaming at me, rightfully complaining that all his food is rotting. He can't eat anything at home. Because of COVID-19, he can't eat outside. He is living in unacceptable conditions.

Ordered new appliances from Lowe's Home Improvement in North Carolina (fridge, stove, dishwasher). Only the fridge was in stock and the other items back ordered. Made arrangements for delivery of the fridge. On the delivery date we got an automated call advising the item would be delivered between 3:00 and 7:00 PM. When that time passed, I called the store and was advised by personnel the fridge was "on the truck", and it would be delivered no later than 8:30 PM. I inquired about them calling the driver. That's when I learned Lowe's no longer does deliver,y but uses a third party vendor called U.S.T, and store personnel claimed they have no way of contacting them except by emailing the "home office" in another state. The fridge never arrived that day.

I purchased LG dryer DLE7200VE at Lowe's on Royal Pine in Colorado Springs. From the beginning, it has been a lemon. The sensor doesn't work and dry times are prolonged. I purchased a 3 year extended waranty. The LG technician came out twice and changed the technology components without improvement. He check the flow and found it to be good. He then told me that that there was nothing else that could be done and that I should have the vent cleaned. I have had the vent cleaned 5 times in the 2 years I have had it (at $140 each time), primarily due to an erroneus sensor reading.

Easy to find employees to help me. Positive experiences buying day to day items. Returns are easy. They’re excellent about matching pricing with competitors. Had a great experience remodeling my kitchen but then a horrible experience remodeling a master bathroom. After much correspondence with corporate and about 5 months, problems solved to a satisfaction level of 7 on a 10 point scale.

I’ve loved the care I get at Lowe’s and usually pricing is great, but they also price match local competitors too. I also love that I don’t have to keep every receipt for returns because they can always look up purchases from credit/debit cards without a receipt too.

Knowledgeable and pleasant staff. Well stocked items for practically any building, repairing, or renovation. Regular household items for business, or community can always be found at Lowe's. Reasonable prices for high quality items.

Lowe's always is more expensive than Home Depot. They carry different brands, but when you are buying a hot water heater, there is no difference between a white and a Rheem. There are never any associate around to help. You have to hunt for someone and then the person walking by always says, "This isn't my department." Both stores need to pay employees better.

Lowe's has one of the largest selections of items for tools, lighting, home repair and household cleaning supplies. They need some more staff and even though helpful the male staff sometimes argues with a female and tries to sell you something else, not what asked for.

Lowes is a great company with a nice product selection and great customer service. Every time I go into Lowes if I need help I receive it greatly. Thank you Lowes for being so awesome. Definitely a satisfied customer here.

My last experience at Lowe's was unique. I did not make a purchase that someone would normally make. I had a gift card with a some store credit on it and needed food... Thanks to the covid19. So my Lowe's trip was essentially a trip to the grocery store and word to the wise, dont grocery shop at Lowe's, prices are extremely high unless you just want bottled water.

They carry a wonderful supply of plants, trees, bushes, my yard is displaying beautiful green Landscaping from here. I really appreciate the knowledgeable staff, for just about any home-project, truly, they are rich in wisdom and knowledge which they share so happily.

Good customer service, great store. Has anything for new home. I love shopping from here. I am always going to this great store for shopping. Reasonable pricing and everything. My experience so far has been great. Thank you.

Trying to get help that knows anything in a Lowe's store is nearly impossible. It doesn't seem to matter where I go. An example I was in the plumbing dept looking for a reducer and asked the person in the dept where I might find it. They said check in hardware. I went to hardware, asked another person. She said, "I think it's in the paint aisle." Asked a person there that sent me to the tool dept. Now this might seem strange but I will swear on a Bible it's TRUE. Naturally I went back to the plumbing aisle and they didn't have what I needed. This company is horrible.

The quarantine has changed how we shop. Lowe's has risen to the occasion by having drive-up pick-up of orders & online shopping orders. The store was always clean, but now when you go in, you smell the clean as staff are busily cleaning carts, keypads, handrails. All surfaces. Clearly marked 6ft distances for the cash stands, sneeze guards for the cashiers, hands free check out. A cashier scans the products from the cart then you offer payment, you really only need to touch what you place in the cart.

I visit Lowe's at least 1 time a month, regarding customer service, the closest store to me has horrible service so I go out of my way to avoid this store. At this same store I experienced a 100% nightmare in trying to buy a refrigerator. I cancelled the order. Most stores are clean but some are very cluttered and items are hard to find.

Lowe's in Clinton Maryland gets a bad rap on social media. I personally have never had an issue. The employees are always knowledgeable, friendly and helpful. I typically find what I need quickly. And I ABSOLUTELY love the veterans parking. I feel so honored.

I have never had a problem with tools from this store. Something goes wrong, bring it back, no questions asked..Pretty much just about any size tools you need they have. If they don’t have it they will get it for you.

The sign next to the propane said they price match. When I asked to match Walmart's price ($5 less each) I was told they don't price match propane so I showed them their sign saying they do but to no avail! Why are companies allowed advertise one thing and do another. Unfortunately the individuals supporting these companies that continually take advantage of their customers.

Lowe's Home Improvement Stores are the best because they have a great selection, great prices and things are easy to find. On top of that, if you need help with anything an associate is close by to help you or has asked if you need anything. From lumber to plants the price and quality is there. When buying an appliance they tell you when it will be in if the one you want isn't in stock. I also like that they give a discount to veterans and they have veteran parking. Some other chains help the veterans in a different forum but, Lowe's helps the common man at the store level and that says a lot about how they do business.

I like Lowe's a lot. I used to shop at Home Depot but tried Lowe’s when I couldn’t find a good deal on a gas grill. At Lowe’s they included delivery and assembly at no cost. The staff was helpful and explained all my options to me. The delivery people were on time, professional and brought the grill all the way out to my deck.

They have a large selection of everything imaginable. Last time I was able to get window treatments as well as cleaning products and tools and plastic containers. They also have tons of flowers. They have a parking lot and carts so you can zip in and out.

Lowe’s very terrible company. No customer service in store. No customer relation. They using the COVID-19 as change or policy of no return and that how the cheat the customers. I will recommend to stay away from them.

After considerable online research we ordered a pergola that, according to your web site, could be delivered by 28 June. Your confirmation notices, however, did NOT give an estimated delivery date and when 28 June came and went, I went to your web site to find out what happened. There it showed my order as having been delivered. I then called your customer support line and, after being on hold for nearly an hour, I was told that the item had been shipped through a third party and that it would be delivered after 17 July. I then tried to cancel the order but was told that since it had already shipped, I would have to return it to Lowe's for a refund after it was delivered, something that will be difficult since this is a large item and I do not have a truck to transport it. This is totally unacceptable service in my point of view.

Well first off the lumber there sucks. Not one straight piece of wood. Another thing I'm a landscaper for 18 years. I go up there. Get some plants and I'll ask question about them but I already know the answer. Like I said I'm a landscaper. They don't know ** up there. They don't know the difference between a tree and a shrub. The advertisement on tv says their people are trained specialists. Lol ** and the paint department a joke. People work there are people off the streets. I know a friend who knows nothing about paint working. There place is a joke!!

Up until the pandemic hit, I would have given Lowe's a 5 for customer service. But, still hands down better than Home Depot. I can always be assured the quality of the products I'm buying at Lowe's is top notch. The prices are fair. I just order cellular blinds for my living room and the entire process was very easy.

Best selection of flowers in my area, however, took forever to find someone to help me in the garden center. Ended up leaving w/o a purchase the first time...the next time was the same experience, no sales people who could help me...I was so disappointed...

Lowe's employees are always helpful. Lowe's has a good garden center. I always buy my paint from there because the prices are great. I'm glad they remained open during the pandemic, it was extremely necessary.

This retailer I overlooked for years because we have 2 competitors closer to our home. However, after ordering on-line and shopping in-store for the past 2 years, we use them almost exclusively for our home supplies and tools. Besides competitive prices and high quality merchandise, I receive a veteran’s discount on-line or in-store, as well as another discount when I use their credit card. The other stores either have no veteran discount or only on in-store purchases.

The store is well laid out. All the stores are nearly identical in layout. Some store managers pay more attention to customer service than others. And it shows. It’s reflected in the staff behavior. Example - point or take. Shoppers know what I mean.

Lowe's is just the best! Not only can I find the tools I need to do a job, I can also find some amazing plants and beautiful yard decorations! From freezers to canning supplies you can find it at Lowe's.

Lowe's has been a great place to buy during quarantine, we have found emergency kits and the customer service is very good, I gave it four stars because of the pandemic. They are struggling a little but have to say is not for them but because of the customers that don't help follow rules.

I ordered 11 gauge 2" opening fence but what Lowe's contractor did is installed 1 1 gauge 2 3/8 fence without my permission. I call salesperson and requested he replace chain link. No response, so I called the Gainesville store. Spoke with another person. She said contractor would have to reorder replacement, now this fence is sold at local hardware stores in my area. Fence was installed may 21 today is July 2nd and still fence has not been replaced. The installation was inferior. Ties wrong poured dry cement around post no water was added.

Charged and billed for an item that I never received. Lowe's refuses to refund money unless they get the item back.... DUH... I DON'T HAVE IT. NSD, Lowe's delivery company, has the item on their dock for almost 3 weeks. NSD has continued to be dishonest about delivery dates too many times to count... One of their managers, Marshall **, just tells you whatever it takes to leave him alone.... Dishonest and deceitful. I have even offered to go to the nearest terminal (60 miles) and pick it up.

I decided to go let Lowe's install a deck for us, almost 4 weeks ago. From the beginning, it was nothing but a headache. No communication. I had to keep calling. Paid them 5k and haven't heard nothing!

I ordered windows online at Lowe's. When it was time to go pick them up I pulled into curbside pick up # 2. It said to call a number to let them know you're here. I called and the guy asked me if he could put me on hold. 10 minutes later a woman picked up and said "thank you for calling Lowe's. May I help you". I told her I had been on hold for an online pick up and she said "what's your name?" I told her that I had ordered windows. She said, "We will be right out." I then proceeded to wait quite a while watching everyone else get their pick up orders. Then this kid comes running up to my car with this little Box. "Can I see your ID," he says. I said, "I ordered windows." He said, "Oh OK," looking confused. "I'll be right out." He then comes out with the windows and I got out of my car and I said to him "please tell the powers that be that I do not appreciate waiting 45 minutes for curbside pick up." I am very frustrated about lowe's right now.

Bought treated lumber for outdoor deck. Used Thompson sealer as recommended. Wood rotted & warped within 5 months. Lowe's blames installation caused wood to rot. I am amazed at Lowe's for not standing behind their products.

Beware!! Do not make online purchases with Lowe’s. They take money from your account for items that are not in stock, state the item has shipped, then refuse to refund your money. They've admitted that they've done this to thousands of people owing hundreds of thousands of refunds to people they aren't paying. If this has happened to you file a complaint with Consumer Affairs.

Employees in the garden department entrance were not wearing masks that covered their mouth and nose, but were wearing them around their necks or hanging from one ear. One employee was particularly confronting when reminded that we are all to be wearing masks.

We had purchased carpet from Lowe's Home Improvement. It was installed per them. The carpet came with a lifetime warranty on the installation. A couple of years after it had been been installed the carpeting started to fray in the corners especially around the doors. Then the carpeting start to wrinkle. Now the carpet lifts up off the foam padding.

We ordered replacement parts for our KOBALT trimmer. We could not get them in store and had to order online. We were charged for our order then an additional order over $500. I've called 3 times. First 2 after over 30 minutes on hold I was disconnected. I'm now on hold again. Terrible service. Email account on their website sends auto reply to call.

emailed/ called. On 06/23/2020 night I checked order status and it said scheduled for delivery on 06/24/2020. In the morning on 06/24/2020 truck driver called us and said the delivery isn't going to happen, as some items are out of stock. No new delivery date was set, nobody called/emailed about delivery cancellation and rescheduling. JUST DISGUSTING! If review would accept 0 stars or minus, I'd give that."

Lowe's carpet installation experience was horrible. They arrived without a Shop Vac. They sweep the dust once old rug was removed. That just put it in the air to fall on the floor again. I had to vacuum up trash between the baseboard and carpet tacks. They carpeted over the dust. I am allergic to dust. The uninstalled rug looked to have been speared and torn by a forklift. This is the damage the installer did:

I went to the Chattanooga TN Gunbarrel Rd. Lowes #0425 and purchased a $2500.00 Samsung Fridge on 5-26-2020 with a promised delivery date of June 9 2020. June 9th came and went with no phone call or notification. After spending 35 minutes calling the store and no one answering I finally got through to the appliance dept. and was told delivery was changed to June 16th 2020 that the fridge was backordered from Samsung. June 16th came and went again with no phone call or notification. I went to the store this time and was told the Fridge still has not arrived from Samsung.

Time to vent!! So I ordered Andys Father's day gift on Lowe's online on 6/17, paid for it 6/17 online, checked the order status on Saturday 6/20 and it said arrived at store, free assembly it wouldn't be ready until 6/25. Well I check the status today and my order was canceled!! Call the store and get told they sold them all in store on Saturday so they are out and canceled my order!! Is it just me or how can they sell what I ordered and paid for already!! I will NEVER EVER shop there again!!

Went to purchase a refrigerator. Saleslady would not sell it to us unless we took it with us right then. We didn’t have a pickup to be able to take it. So we left. Came to discover that someone else purchased it but the next day it was still sitting on the floor. Very much discrimination. We shop Lowe’s a lot but, not anymore. Will tell all our builder friends how Lowe’s discriminates

I had received email and phone confirmation that a gas grill I had purchased was ready for pick up but was in fact cancelled without my knowledge. On June 14 I had received email and phone confirmation that a gas grill I had purchased was ready for pick-up. I was told to park at the the curb-side, call the number listed and that an employee would bring out my order. Called the curb-side number for 20 minutes but no one answered. After calling for 20 minutes I decided to go inside the store and get my order myself since no one would even pick up the phone for the curb-side pick up.

I arrived to pick up my online order at curbside. Number on the sign said to call. Blender bring out the items. No one ever answered the phone after 25 minutes. I went to the store. Short version is they only found two of the items. Person at the curbside pickup station inside the store is very rude. One of the items was a vanity. I got it home. I appeared that I had gotten wet or something on the side of it. Apache backup took it in. I was treated like total crap I just like we did something to it. You can clearly seeds on the side of the box. It was wet. At one point I had to stain pictures of $300 vanity and I could not use it. It was all bubbled and damaged. The way they had put it in my car I did not noticed stand on the side of the box nor did I ever think that it was damaged.

I purchased a washer and dryer from them specifically because they had it in stock, but they couldn't deliver until Thursday (5 days later). Not ideal but we could survive. Wednesday night they arrange delivery for Thursday evening. Thursday they call to tell me the dryer had been sold, but another was on the truck that day and would be delivered on Friday. I requested Friday morning as we would be gone Friday evening. Got a text Thursday night confirming delivery for Friday night. Friday I get a call that none of our items are at the store and we won't have delivery until at least Monday. I said that wasn't acceptable and the lady said she would figure it out. I heard nothing again from Lowe's. I've tried calling about 20 times today and the phone has been answered 3 times and each time transferred to another phone that doesn't get answered. I will never shop here again and will encourage other people not to shop here either.

I ordered a refrigerator online on 6/3. I signed up for text alerts when item would be available for delivery. I never got any text about this order. On 6/8 I received a voicemail about delivery being scheduled for 6/9. My husband and I work full time, so after getting the automated delivery call that evening around 7:30pm, I chose the option to speak to someone about changing the time of delivery. The call was disconnected, so I called my local Lowe's to tell someone we could not be there the next morning for delivery. I was told that dept was closed for the day & to call first thing the next morning. So I called the around 7:30am and was told there was no way to ever have an afternoon delivery for my area.

I purchased a basic refrigerator May 23, 2020 in Lowe's. Could only use military discount on the extra charge for ice maker that had to be ordered also. Was called night before (June 10) to set up delivery from 9am-1pm. Waited all day with no call and no show. Tried several times to call store for update with no answer. Called after 7 p.m. and was told it was under my old phone which I haven't had for at least 6 years. I questioned how I was contacted for delivery set up on my cell??? I asked to speak to manager who was at lunch. I asked for return call. I ended up calling at 830 pm (store closes at 9). Was told this time fridge was sold by new associate to someone else! I would be contacted after 8 am with update on fridge.

On 6/15/2020 my daughter received an email let her know that our mini fridge we purchased was ready for store pick up. My daughter and I pitched in for my son's birthday to buy him a mini fridge. We arrived at Lowe's around 5:05 P.M. walked into the pick up center. Nichole a ** lady helped us and said it would be a few minutes, she had just radioed for it. There was a ** man before us that had also been waiting for on line pick up, a microwave. 20 minutes passed and I asked Nichole "how much longer" not too much they are still looking for it. 30 minutes went by I asked again, she said they were having a problem finding it that she was going to have to go look for it. That everything was a mess in the delivery room. The product had been delivered the day before! Is Lowe's in Hemet so unorganized that they couldn't find a mini fridge and microwave?

Very disappointed in Lowe’s online. I ordered a patio set a few weeks ago. As of right now I have two of the four pieces. On Saturday my status for one of the pieces was ready for delivery with a June 15 delivery date. Last night when checking on the status to see if there was a time it read canceled. After further investigation I was told there were no more to purchase. How can you advertise you have an item and tell the customer it’s ready for delivery and cancel it, very poor customer service and to boot no one called to tell me. So either it was sold to someone else or Lowe’s does a poor job of keeping track of inventory. Either one is unacceptable. Now I need to go through the trouble of returning the other items and finding a patio set that is available this time of year since I already threw away my old one. I also find it very cowardly that there is not a review section offered on any of their social media pages. Very dissatisfied customer.

Lowe's came up with having won a prize. Free goods, just pay S&H. I selected one, and after filling out form, was told that I would be billed full retail after 14 days. Silly tactic! The stores are good, but sending our bogus invitations should be beneath Lowe's. Hans **

I ordered patio furniture on 5/7/20 and received an email it would be delivered 5/8/20. When I did not receive it or a message I logged on to my status and it showed 5/14/20 delivery date. When I again did not hear from Lowe's by email or phone I logged on and checked my status and it said in Process for several weeks. Trying to contact the customer services you are on hold for 45 minutes, did that for several days. I could not even find on website a customer service I could email to get any answers. I finally get a message it will be delivered 6/15/20 but that never showed. After two days trying to find someone to talk to I was told it was cancelled because it was out of stock the day after I received confirmation it was being delivered. I need to buy a washer and dryer but I will not be shopping with Lowe's ever again!

My sons purchase me a stainless steel 4 door refrigerator for Mother’s Day. Well it was to be delivered in two weeks so I decided to call the day before delivery. It wasn’t in so they gave a very nice substitute. Well here it is two weeks later. I’m having a problem with it cooling. Mind you it is still under manufacturer warranty, plus I purchased an additional 3 year warranty. I’ve called. No one ever picks up in Appliances and I’ve left my name and phone number more times than I care to count, I really thought they had gotten better over the years with all the new technology, but I see it’s a new era with the same old crap with Lowe’s. If not building supplies they will never get another dime of mine.???

I've bought a chest freezer from Lowes. It was ordered in March but delivered in May (due to their fault). Once it was delivered it's not working. When I called them they said it's not in the 30 day period, because I ordered it in March, the delivery date doesn't matter. Now am left with a lemon!!

Shopping in the Westland Mi store today on Newberg Road in the middle of the Coronavirus. CDC guidelines are everyone must be wearing a mask. Not true at this location. Yes, majority of people do, however quite a few without. Not an employee checking on customers. At checkout I asked if everyone is supposed to wear a mask and was told by an employee yes its CDC guidelines but we don't follow it or ask customers to wear one. Very unsettling to see so many throughout the store not complying or any employee attempt to see that masks are worn.

We ordered a gift from Lowe’s online to be delivered to my father, which was damaged in transport. We requested a refund almost 3 weeks ago and ordered a new item directly from the nearest store. We are still waiting for our refund for the damaged item and have been told AGAIN that it is being worked and there’s no way to prioritize our refund even though it was originally entered wrong 2 weeks ago. So they have prioritized it like we just requested the refund on 6/1, instead of 5/17. Additionally, we have called at least 5 times about this order, and have spent a minimum of one hour on each call.

Shopped dishwashers. Selected, paid. Waiting for delivery info. All done online, comparing with other companies. Finally found one with features I need and price seemed fair. Checkout was accomplished after a few false moves. Only issue is I don't have a timeline for delivery - have to wait for their texted updates, due to "unusually busy sales of appliances". I can't find a plumber until I have a delivery date. Then I may need to wait for that installation appointment and have NO room to store DW, meanwhile. Also: I am out the total price, having already paid. I'd rather pay at delivery or JUST before and continue to earn paltry interest on my hundreds of dollars.

I purchased a washer/dryer set. Delivery was as advertised. One pedestal was damaged, Lowe’s replaced it immediately. I was waiting for something to go wrong, nothing did, no surprises. Great Experience!

Horrible return policy. I bought this mower, put it together and it doesn’t start. Went through the troubleshooting and nothing! Called Lowe’s to see if I could return it and they said since I put gas in it, I now had to deal with the manufacturer. How the heck would I know if it works or not without putting gas in it. I haven’t been able to get through the number Lowe’s have me and decided to hire a technician to come over and look at it. He spent 45min trying a variety of things to get it going and nothing! I do not recommend buying anything from Lowe’s without going over the return policy! Now I have to send this thing to an authorized dealer and if the issue is something not covered under warranty, I have to pay $60 just for the visit, plus cost of repairs. Not happy!! This is also a revised review because they wouldn’t let me post the initial one I wrote, why..I’m not sure since there was no cursing. Beware the reviews you do see!

My husband has a US government Military discount card and registered it with Lowe’s. We went to purchase a refrigerator, dishwasher and stove during Lowe’s Memorial Day sale. The total purchase came to $5,000. The sales associate told us that due to the items being on special for Memorial Day Lowe’s could not give the Military discount of 10%. The associate was able to discount $6.80 off the purchase price. Memorial Day is supposed to honor those that served our country. We were dismayed to say the least. We are senior citizens and downsizing from a house to a co-op. Later we went to a furniture store and purchased considerable merchandise all on Memorial Day special. The Military discount was honored full 10% and my husband was thanked for his service. Shame on you Lowe’s.

The store manager at the Kendall Store in South Florida is the absolute worst to deal with and completely disregards anything. Expect her to bully you and talk over you to get you to shut up and leave. Not to mention - I wrote Lowe's corporate over a week ago and NOT A PEEP.

I ordered 5 patio cushions, I received 4 cushions. I was told various stories on the 5 calls. 1-FedEx was looking for cushion. 2-Had to wait 7 days from when I reported cushion was not received before FedEx would admit cushion was lost. 3-Cushion is lost; will give credit (yes I was charged), order another cushion, email credit and call with confirmation. Nothing was done. 4-Customer service rep hung up on me. Keep in mind I was put on hold 30-45 minutes for calls 1-3 and an hour for call 4. I called on local store in Kyle, TX because I refuse to wait on hold. They told me I had to get my money from FedEx. When I asked to speak to a manager they magically were able to give me a credit.

I ordered a ceiling fan online... The shopping cart told me it would be delivered to my local store for pick up in 3 days. AFTER I PAID, a message popped up that said the delivery would be delayed. I have called the 800 customer service number on several occasions to find the status of my order. Each time I am put on hold for a minimum of 45 minutes, only to be disconnected. I finally called the local store to see if they could give me an update. They gave me a delivery date for store pick up. Based on that, I hired an electrician to install the fan. When I called today to ask about curbside pickup, I was told the fan was sitting in a warehouse, and they could give me no update on its delivery. They referred me back to the 45 minute wait customer care number! I can't even cancel the order, since I have to do that through the 800 number. How can they possibly exist with this system?

I have made two appointments for gutter estimates. No one showed or called on the days they were supposed to be here. I have tried to make other appointments for different installations. I never get an answer. I don't know if it is because I live in Macomb IL and few want to travel here or what the issue it, but I am sick of it.

Lowe's Destin Fl appears to have abandoned the idea of customer service. Ordered a fridge weeks ago, finally got an email several days ago saying it would be delivered today. I just called to confirm. Two hours later, after multiple calls, left holding on 3 occasions (15 minutes each time) before giving up, I got on chat line and was told it was "on the truck and on its way". One hour later someone from store called to say not only was it not on the store, it was in some warehouse and would be shipped in 10 days!! I asked for the manager and of course that did zero good. He apparently left the store and handed me off to some underling who told me that Memorial Day, COVID 19 etc etc etc and she didn't have time to continue the conversation if I was going to argue (complain further)....NEVER AGAIN WILL I DEAL WITH THESE PEOPLE!!

I ordered a brand new washer and dryer set for $1,500 online on May 15, and it was scheduled to be delivered between 8 AM and 8 PM (a whole 12 hour window) yesterday, May 23. Nobody ever arrived. I did not receive a phone call, email, nothing. I call customer service at 4:30, I sat on hold for an hour before actually speaking with someone, and the lady on the phone was very nice and helpful. She tried to reach someone at Lowe's for me since I couldn't, and they told her my order was supposed to have arrived between 12 and 3. After speaking with her for about 20 minutes, the call dropped (sometime around 6), and I never received a call back.

I went in to cancel a storm door installation at the North Kansas City, Missouri due to my finding out there were structural issues with my town home. The lead person Rihanna told the new hire return guy to only pay me for the door and not the labor. I exclaimed, "What in the hell is wrong with you" to Rihanna. She, an obese woman, said that Lowes don't pay out for labor only doos. So I said, "Get me a manager over here."

I have been a local customer of Lowe's for longer than I can remember. After all these years, I tried to return an item today and was refused. They stated that the product was past its 90 day return window. I must say I was totally shocked, I have never been refused before. This was an unopened faucet that they are currently selling and they would not take it back and stated it was out of their hands as the computer would not even let them give a store credit. Yes it has been 5 months that I have been setting on this return, but that has not been the number one thing on my mind since January.

Unprofessional Associate. I ordered online the Union, NJ store to be told in a very nasty manner that the item was put back because I didn't come in 72 hours to get it, when my email said that I had 7 days. Now of course it's out of stock. I understand that we are experiencing a Pandemic but clearly there is a lack of management and supervision.

I made an order for a birthday present (planting pot and a couple other items) online, where it clearly states that curbside pickup is available at all stores. After two weeks, I received the email stating my order was in at the Delta-Park store. I called ahead, and was told that they did not do curbside pickup. I explained that my order depended on that service, and was told they would take it out to my car. After arriving, I called for more than 20 minutes before I could speak to someone and was told again they will not do curbside pickup. The customer service person was rude, and even stated that they could not perform curbside pickup due to state pandemic restrictions! The bottom line is I wasted more than an hour and I have no present for my wife. The moral is: shop at Amazon, don't frequent a local store.

I ordered 3 items for curbside pick up. Before putting in the order, I checked to be sure everything I was going to order was in stock. After waiting for 2 days, for the email telling me to pick up my order, I called the store to find out what the problem is. The store employee told me they were 300 - 400 orders behind, in curbside pick up and it takes days to get the order ready. He found that since they had not pulled my order yet, they sold what stock they had, to someone else and are currently out of stock. He said that the products I wanted would be coming, in a little over a week. He said it is best to come into the store and buy directly.

Bought a Franke faucet last year when building a new kitchen and am very disappointed with the product and the company. I sent the company a picture of the faucet as the handle was discolored. Was told by their warranty department (Candice, supervisor, and Cynthia) that they could not do anything because it looked like a chemical was used to clean it. All we ever used to clean it was soap and water. How do they determine this from a picture. All I need was a handle and they insisted they would do nothing. Asked to speak to Don Gamble, President and was told I had to send email. I could not talk to anyone else. If they would not replace a handle what would they do if I had bought their sink or other product they made?

Resolved already.

I purchased a patio door on sale along with installation in September of 2018. The installer never called so I cancelled the installation, but kept the door (Lowe's kept the door until I found an installer). My mother passed away unexpectedly in december and I told the store that I need to hold installation for a few months and they were fine withholding my door. Went back to try installation with Lowe's again in october 2019 and had to not only pay for another installation measurement, but also my pay again for my patio door.

Lady said no interest? It was not made clear about a deadline to pay it off!!? Bought a few appliances... Now They are slamming us with a EXTREMELY HIGH INTEREST!! We are on a fixed income. We are Seniors. WE can't AFFORD THIS INTEREST!! WE PAY OUR BILLS ON TIME!! PLEASED HELP US!! Call us **.

Updated on 08/14/2020: I originally posted back in May & thought with the installation of the missing screen of the deck patio door I’d be done. Not so. The screen kept hanging up when within about 2” of closing. I thought was just a dirty track. I’ve discovered the screen was actually “Catching” on the stationary glass door and that trim is coming off. I’m betting——this wasn’t the actual screen for the door and they had just anything available installed.

Finally after sticking it out, Lowe's sent another contractor who did an excellent job. He basically took down the whole fence and put it up correctly. The new contractor was amazed at the poor workmanship of the fence. It was all staples and was snaking badly. He showed me that it would not have lasted a year. After he was finished the fence was solid and even. The fence looks great. My advice is if the contractor does not show up beforehand to inspect the yard before starting work, misses appointments or wants to leave early, ask for a new contractor. Also, you should be able to get ahold of your contractor anytime. Look up online how to build a fence and if the materials the contractor is using is subpar, complain about it. After all you are paying for it to last for many years.

I ordered a new stove for my wife. We got the email stating it would be delivered on the 13th between 8 am and 8 pm. Crazy long window by the way. Waited until 8 pm, took the entire day off work for this. Called in and the automated system continued to hang up on me. Called the store directly and was put on hold. After a long wait time finally got ahold of a manager who said he knew nothing about my order and would have to call me back. Then when he did call back he said it was never sent out for delivery and he did not know why. He said he would have to send an email to another manager to see if he knew what happened. I told him I cannot take another day off work for this and he said he was sorry but he has no control over this. So now they have my money, I lost a day of work, a pissed off wife who has no stove, and absolutely no resolve for the problem and a manager that said all he can do is send an email to another manager.