Lowe's Home Improvement Reviews

In Jan. of 2017 we purchased a Samsung clothes washer and a 3-year extended warranty. Yesterday, my wife informed me that the underside of the top-load door is rusting and the white paint raised and chipping off. This is allowing for rust to drip onto our clothes. I contacted Samsung and explained the situation. I even sent them a picture of the rust. They informed me that they would be glad to help, but since I purchased the extended warranty from Lowe's, I would have to call their repair service and report the problem. I did so, and spoke with a lady named Neisha, who told me that it was merely a cosmetic flaw, and was not covered. I believe this to be a flaw in materials and workmanship, which is covered. All I wanted was a new door so I could wash my clothes with confidence. I have always depended on Lowe's, but no more!

What's up with the Port Orchard WA Lowe's? It's really going downhill. Just came from the store and left without many items as we could not get help. I had to assist a women in a wheelchair with a part as she could find no one to help. I spent over 25 minutes in the carpeting and left without my product. The Lowe's employee in that department was a very young gentlemen who tried to assist but the carpet machine would not function. He went all over the store trying to find help but was not able to. Lowe's Port Orchard needs more employees and ones like this young man. I might have to start driving farther and go to Home Depot where I at least can get the items I need. Too bad, this used to be a great store but it seems they don't have as many workers on the floor now. I will give credit to the ones who are working as they have always been very helpful (when I can find one).

Lowe's should be absolutely ashamed to offer a delivery and installation service. Leave it to another gigantic corporation to outsource the work to inept third parties. We tried three separate times to have a simple oven hood installed. Each time the delivery persons were late. The first time, they showed up to simply take measurements and told us that the installation would be a few weeks away. The second time, they showed up without us even making an appointment and no one was home. Unsettling much? It is simply infuriating. The third and final time the delivery persons were supposed to arrive between 1-3:30 PM and call us before they did. They arrived at 4:45, never called, and didn't even say "hello" when they arrived at the door. Monkeys could do the job that these people are assigned to do, but even a monkey would have better time management. My only wish is that I could rate them 0 stars out of 5.

Our experience with Lowe's from the time we made the purchase and signed the contract was a disaster from the day we went in to sign the contract... We should have gone elsewhere. Never in my life have we been put through so much. At this moment Lowe's couldn't sell me a bottle of water after 5 days in the Sahara. We went in and told them we were needing carpeting and needing it fairly quickly because our daughter and her family were moving in temporarily. It was the beginning of March and Jeremiah the salesperson said having it done by April 1st wouldn't be a problem. So we went to the next phase and that was when someone would be out to measure the rooms... 8 days later they arrived. After measuring they said it could be up to 48 hours and Lowe's would contact us to come in to pick out the carpet and sign the contract. 2 days later we got a call and went in on Thursday.

Went to the Louisville Store to buy Fridge, ours died. Wife picked out one she liked, but no Sales associate for miles. Like scatter like mice when customer has that look like they have a question. Anyway, went home, researched the model and decided to just order it Online through Lowe's. This was on Feb. 27, told wouldn't be able to deliver til March 25th. Sucked it up and in the interim bought a dorm Fridge and salvaged what we could. Got 1 e-mail stating in process. Called their Customer Service (HA) hopefully maybe that it might come sooner. NOPE! Said delivery date was now March 27th. HUH! Whatever! On March 24th received a e-mail saying in Caps ON IT'S WAY. Delivery on March 27th between 9:00 am -9:00 pm. Great. What a window!! Basically making you a prisoner of your home, because there was no mention of a phone call to alert you approximately when they might show up.

We should have known from the start with their lack of response to even getting us a quote that things weren't going to go well. Took almost 2 months to track them down, us calling them to follow up on things they said they were doing, and finally got our carpet ripped up and wood flooring down. Was told it was a one day job, took them two. Got a robocall a few days before they were scheduled to be here to bring materials inside (materials that we had to pick up, they don't bring them, didn't know that until they were in at the store from being ordered) prior to job. Tried calling number left to ask questions, sat on hold for 45 minutes, then 30 min when tried calling back. Called the Tilton Lowe's, tried to get to the flooring department, but the most unpleasant lady that answered at the service desk didn't like that my call kept coming back to her because they weren't picking up the phone in the department.

I purchased a dishwasher from the Brookhaven, PA store on February 2. In advance of the purchase, and at the insistence of the man I worked with in the appliance section, I paid to have someone from Lowe's come to my house and take measurements to make sure the dishwasher I selected would fit. When I purchased the dishwasher, I was assured it would fit because the measurements previously taken gave no indication it would not.

After waiting at home for 7 hours, they failed to show up! I made 4 calls requesting an update starting with a call at the end of my delivery window 12-4pm. Call #1 was made around 3:40, I called Lowe's customer service and was told that Lowe's outsourced my delivery so they could not tell me anything and that I needed to speak with another company and then I was blindly transferred. The other company told me my order was on the truck, they couldn't reach the driver but would keep trying and call me back with an update.

Went to Lowe’s to replace three craftsman tools, 3/8 drive Rachet, craftsmen 9/16 gear wrench, 1 1/4 drive swivel socket. Lowe’s would not warranty any of the tools or order replacements. Was told to contact craftsmen warranty department. Attempted to contact warranty dept. Went thru four different people who could barely speak English, after an hour being put on hold gave up. Good luck trying to get warranty on these tools.

Terrible service. Ordered storm doors 2 months ago. They screwed up the order. Sent the installation request giving them a wrong phone #. We even changed it in the store, but they still got it wrong. So I keep waiting and then called them when they worked out they had the wrong #!!! So then they sent the order to another company and I waited over 2 weeks for them. When the doors came in they called but they needed 4 days to check the order. They turn up to install the door and there is a part missing! On top of that he installed it wrong and there was a gap that would let bugs in.

Install was messed up from the start. The installer Lowe's hired cut the flooring right in the house and we had sawdust all over the house. Two years later the floor is buckling from a improper install that Lowe's contractor performed. All they will tell you is, "The install warranty period is over... Too bad." DO NOT HIRE LOWE'S OR THEIR INSTALLER TO INSTALL ANYTHING.

Ordered my Samsung gas stove on 2/20/19. Was told 1 week it will be in. They will call for delivery. Three weeks went by no call. Spoke with Store manager Brian. He apologized and told me to come in and they will look for another stove. Went in the next day. He was not around, salespeople are clueless. Spoke with another manager Tim, he called Samsung and got expedited shipping. It was sitting in warehouse. Was never called to set date for delivery, I called 2x store and was told someone would call, PS no one did. I called this morning and was told someone left message they are coming 5:30 to 8:30 pm tonight 3/20/19. I gave cellphone there was no message and no dropped call. HORRIBLE HORRIBLE! Will never shop in LOWE'S Fruitville Rd, Sarasota, FL again!

In terms of customer experience, it's among the bleakest and most unfriendly retail establishments I've ever visited. If you are lucky you'll find someone there who wants to help you find what you are looking for. Otherwise, they are extremely rude and most of the time don't know what they are doing for the department they're in. They often tell you, "Well I will give you a call" when I research what went wrong but never calls, even the managers. The cashiers and service desk people act like they wish you were dead and look as though they'd sooner drink turpentine than deal with another customer. If you can stand the miserable people who work there, yes, you'll generally find what you need. If you have the option of going to Home Depot, do that instead. I am about to cancel my credit account with them and go to Home Depot. It's a shame because I would rather travel to Home Depot than deal with them any longer.

I am a a professional house investor (over 25 years) that has seen it ALL. And been to ALL the Lowe's stores in Indiana and New York and other states. I travel out of my way to purchase from the Lowe's in Franklin Indiana. It is the customer service and Manager that gets my business (I am probably their number 1 online order customer). I do house remodeling for a living (even a well known TV show I have worked on).

I ordered an Elkay LSR27224 sink on January 26, 2019. Despite many promised and failed delivery dates, I still have not received my order. I have had to initiate all inquiries as to the status of the order and when promises have been made for customer service supervisors to follow up with me with an update, zero communication. I have contacted Lowe's customer service at least 6 times and talked to 3 different supervisors and the excuse varies between the sink is on backorder and due to arrive at the distributor (H.M. Wallace) and ship next week to it just arrived at the distributor (HMW) on Friday, March 8, 2019 and will ship Monday 3/11 or Tuesday 3/12.

WARNING - installers hired by Lowe's are amateurs! We've had our 11KW standby generator with automatic transfer switch since Sept 2017. It goes through the weekly tests effortlessly. We have never had a power outage, so I can't attest to how it performs under those conditions. As we were thinking of actually selling the unit (since we don't seem to lose power at all where we live), we experienced a snow slide off our roof, which landed right on the lid of our generator and caved it in so we can no longer open it. A friend of ours just had one installed as well and was in utter shock that the unit was placed where it was because their installer explained to them that they had to put the unit far enough away from the house so that this very situation did not happen to them. They could not believe our installer made such an amateur error.

Am til Lowe's customer service is lacking in any service at all. After purchasing a Whirlpool Freezer for my daughter, as a gift from Lowes.com, They scheduled a delivery day and a time window of 9 am - 9 pm. Taking off work to accept it, they received a freezer with scratches and dents. When they questioned it, they were told it was a floor model. I called the customer service concerned because I had purchased a new freezer. Customer service told me they would call back within 24 hours, but that it was up to the local store (#0441) to make it right.

It took the contractor 8 weeks to finish a renovation they said would take 2 weeks. They left our entire downstairs in shambles and turned off our electricity for days so we could not return to the property and destroyed over $300 dollars worth of food between the dirt and the turned off fridge. This winter, our window started leaking, and we found out the insulation put in the walls was not of a high enough grade and our new dishwasher froze and busted due to their bad insulation job. They left a space between the foundation of our house and the wall, and animals were getting into our house. My husband sprayed insulation foam into the holes and under the cupboards to try and keep animals out as it is winter and we don't have the skills to fix the issues. It has cost us extra this winter to keep our kitchen warm enough to keep the pipes from freezing.

I ordered a range along with an over-the-range microwave. I explained that I have propane gas and I paid extra for the propane conversion kit to be installed. It is on my receipt. One of the installation contractors kept calling me to say the microwave was in and to schedule installation of the microwave. She called me 3 different times. I kept explaining to her that I was waiting for the range to arrive so they could both be installed on the same day because I could only take 1 day off work. When the range arrived we scheduled installation.

Bought dishwasher online and set up install it would be installed 6 days later, they never came. I called, after waiting all day, they said they never have seen the order yet, because it was ordered online, so it takes a long time, Then finally got through to someone, they said they would be in touch in 48 hours, no one ever called. Then called the 800 number, they said it would be delivered in 2 weeks between 9 and 12. Just got a call at 1140 after waiting the 2 weeks and an installer said he'd be here in about 30 minutes. I'm not happy about this at all. I will try Home Depot when I need another appliance and see if they can do better. Still hasn't been delivered and really wondering if they'll come.

November 11, we went to the Norman OK store after comparing cellular blinds at other stores. I should have known better because no wants to help you but we liked the blinds and there was a good selection. We ordered and paid for installation hoping to get them installed NLT Christmas. Lowe's promised me that they could make it happen. At the time I didn't know that there was no communication between home installations and other departments. About 15 days later I called and found the blind hadn't been ordered. Finally the blinds arrived Dec. 3. I called Lowe's and the installers arrived Dec 19 and installed the blinds, they said they weren't told the blinds had been delivered until about week ago. Then they found one blind was defective and they would have to notify the store and they would reorder.

I was a long time Lowe's customer and had many services completed by them. I gave them a fairly simple fence project to complete for the front of my home. They botched the entire process well before the installation. They wasted 6 months of my time because of incompetence with securing a city permit and not following through at every step in the process. Even the people at headquarters lack professionalism in solving problems. I will not be buying anything else from Lowe’s, period.

Lowe's came to the house to take the measurements. We were told that as soon as the blinds were delivered to our home we would just call the store and the installer would come out right away. It took about 2 weeks longer than we were told for the blinds to arrive. Then it took 3 days for the installer to return our call, then 6 more days before he could come out and then we found out that the blinds were made too wide. They had to be re-ordered. We'll have to wait at least 2 more weeks (and hope they'll come on time), then make another appointment with the installer and wait for him to come out again. Very disappointed and not happy.

We ordered 1200$ worth of items on Lowe's website for delivery. We paid $120 for delivery of 300 boxes of tile, a bunch of drywall, and a bunch of more smaller things. Lowes.com sent us the receipt by email stating our delivery was to be fulfilled by 2 different stores, one in Gaylord, MI and one in Midland, MI. Both orders showed to be delivered 3/2/19. When we called Gaylord on 3/5/19, the lady (Wendy) stated they couldn't find the order and when she finally did, she said they did not have 300 boxes of time in stock. She said she would look into it and call us back. She called back and left a voicemail stating she refunded us the 180 boxes they did not have (without our permission) and also told us our delivery wasn't until 3/18/19.

I frequent the Lowe's in Warner Robin's GA doing investment real estate remodels. I have always preferred Lowe's over the competitor and used them exclusively for 20 years. In the past three visits I have made it was impossible to find a cart to purchase lumber. There were many carts with store merchandise on them all over the isles but none available for use. I called in complaint to the corporate office and the local store manager called me back and kept saying "I apologize. We need more carts." I told her if the carts were freed up for use it would solve the problem. She continued with "we are waiting on the end of the fiscal year to get the carts." I own a company and if carts were costing me sales I would fix it that same day even if it meant renting carts.

I have been in contact with the Flooring department and your Installation department about my laminated floors since late June early July. I have been giving the runaround. The installer came to my house December 12, 2018 and only did 3 transition to the floors and they don’t even look good at all. He left and stated that the flooring material is faulty that was sold to me and that this has nothing to do with the installation. He stated that all of the rooms I had done (kitchen, laundry room, dining room, family room and hallway) flooring is faulty. I went to the Lowe’s store that I purchased the flooring from and I was told this is not their problem. So, at this point someone one needs to take responsibility for this issue and I don’t care who problem this is whether it’s Lowe’s or the Installers. All I know that I paid to have my floors done and I should not still be going back and forth about this issue.

My name is Joseph. I live in New Hampshire. We purchased fridge, stove, dishwasher and microwave. Been 3 months. No delivery. First we had a date. My wife a nurse took the day off to be home for the delivery. $400 pay lost. Get a call 7 pm that appliances will arrive between 8 and 12. 930 pm same night before they will not be delivered. Reschedule 2 weeks out. Can't. We're gone on vacation. Don't get date for 3 months later. Night before call delivery company before I take day off and ask them we're getting snow. Will they still deliver. Guy in the desert on a camel tells me yes. Just shovel a path. So I do. Edward shows up and tells me there snow on the ground. Can't bring them in. I say ok. Calls Sue at Salem NH Lowe's. Tells me I need to put sand down or ice melt. They will come first thing in morning first stop. So I go crazy trying to find ice melt. Put it down on snow that was just a dusting.

The 115h Husqvarna automower was purchased from Lowe's at full price. I bought this mower two weeks ago and they told me that it had lots of features like GPS navigation and other things that were not true. They did not carry that's in the store so I had to order it through them and did not know that it would be sent to the dealer to be installed at my house. When I found out that the mower did not have the features that they told me it did I ask for a refund and they would not because they said if they had already sent it to the dealer to be installed. It was a huge mess. It took almost 2 weeks to get my money back and the only reason I did is because I filed a dispute with my credit card if you go to Lowe's.

I was told by a few people that Lowe's was the absolute best place to go for carpet and/or flooring installation. Initially and before they got my money, things seemed to flow smooth but after the fact, things went downhill. I was told all of my products would be in by 6Feb19, it is 2Mar19 and I am still waiting. The first gentleman who assisted me appeared knowledgeable but forgot to order all of the product, which is why I am still waiting. They're QUICK to make a sale but their customer satisfaction SUCKS. I have spoken to the corporate office in reference to obtaining some of my money back and was told to wait until the project was complete. I WILL NOT BE CALLING THEM AGAIN.

If I had it to do over I would not buy appliances from Lowe’s again. Maybe it was unique to the Bluffton, SC store but there were way too many challenges. If you are not having them installed right away be sure to ask that they deliver in original boxes. We ordered a refrigerator, stove, dishwasher, microwave, washer and dryer. The microwave and dishwasher were in open original boxes. They agreed to exchange the refrigerator (which looked like it had been on the showroom floor) and the stove which was dented. We agreed to keep the washer and dryer because they no longer sold those models. Upon unwrapping the dryer we discovered dents, I inquired as to whether they would do anything, not looking to return. They won’t do anything at all. Tough luck!

Purchased all new Samsung kitchen appliances in mid-November from Cookeville, TN store. Finally received them after Christmas. All three items were dented. Hand to send to stove back immediately, with delivery guy asking me upon replacement delivery, how had I already dented the stove. Have been contacting Lowe's for two months now in regards to the refrigerator and dishwasher being dented. I even went to the store and the manager was on lunch or already gone for the day. Left messages to receive a callback and have yet to receive a return call. I have paid full price to have two damaged appliances.

First they fired the project specialist for our kitchen install. Then after so much hassle, they delivered the cabinets and so much was missing and some are damaged. My husband lost 3 days of work on top of us not having a kitchen for a month now. So the missing cabinet was found in another store 20 miles away. The contractor said that they need approval from the project coordinator and that she could not be reached all day. I finally called their corporate office because nobody wants to take my call from the local store. So bottom line is nobody can be reached since it's after 5pm. The corporate CSR left a message for the contractor and cabinet company and that was it. So my husband will potentially lose 5 days of work because of this company that sucks! Good news is that they are no longer continuing this business (I was told) and bad news for us who got suckered in.

I purchased carpet with free install for a basement remodel from Lowe's in Appleton, WI. From day 1 of this project the communication between Lowe's flooring department, CPO Office and installers has been less than satisfactory. The wrong carpet was ordered initially and then pushed our project back an additional 3 weeks. After the correct carpet came in it took the installers 4 additional attempts to come and install the carpet. There were communication errors like you wouldn't believe and absolutely no communication between the Appleton store, CPO office and the installers.

Don't buy from Lowe's (Hot Springs)! They have a theft problem when it comes to wood products and they don't follow company wide 10 day notification policies. Horrible people who stole my home building material. It cost me $900.

I ordered a sliding glass door in December. My card was charged immediately for the full amount of $2,800. It is February, and we still have not received the correct delivery. Today the final part was confirmed for delivery and the person never showed up. We have had 5 entire days where we waited for the delivery and the following happened: no shows, so late at night and hours past the expected time, incorrect deliveries and incomplete deliveries. We waited all day for a part that was due in the morning only to find out late in the day that we won't receive it today. It's been an expensive nightmare and we lost 5 days of our valuable time. I would not recommend Lowe's or go back after this experience.

I have to comment on Lowe's delivery service... POOR, POOR, POOR. Customer service horrible! Lowe's showed up at my door wanting to deliver the washing machine the day after I ordered it online - No phone call, text or email letting me know a delivery time or day, just a knock on my door. Having to leave for an appointment, I tried calling Lowe's to set up a new delivery date (that I was aware of) and when that date came, no Lowe's. Called Lowe's again and they set up delivery for next day - they showed up but with a defective washer they had to return to store. I will never shop with this company again and I warn anyone needing an appliance to beware of their delivery team. In my 20 years of purchasing appliances from other companies, I have never experienced such a bad service. Purchased same washer from another company with no problems. Lowe's, you really stink!!!

I had bought Craftsman 1-stage snow blower Model No. CMXGBAM795754 on Feb. 16, 2019 from Lowe's Milton. This was not packaged but was displaced. When I put gas in it and tried to operate its starter motor gives an abnormal sound and it does not starts. I took this back to Lowe's store on Feb 22, 2019 but they told me they cannot return this machine as it is against their policy not to take back any gas operated machine. They are now telling me to contact Craftsman Warranty directly. Had Lowe's they told me this upfront I would have never bought this $700 plus machine from their store.

In purchasing an appliance (in any big box store), they only have some models and no complete lines such that you may be forced to purchase a model without the features you want. Most staff do not know what is available in all the lines and the diff models. Even when I do a thorough search, some of my criteria are not listed in the descriptions...

I am documenting this story as a warning to other consumers as the Lowe’s in Cotati has effectively stolen approximately $800 from my partner and I by not honoring our in-store credit card. Here is our story; in 2017 I purchased flooring from Lowe’s department store in Cotati with cash. My partner and I installed the flooring and after the job was complete, we returned about $1,000 in unused flooring materials. We were told that we were not eligible for a refund but were provided a card for in store credit. At the time we were told we would need to present a driver’s license to utilize the card as they were connected.

We had a new kitchen installed about 10 years ago. After installation I questioned why one of the cabinets had a space between the cabinet and the wall. The installer explained something about the wall not being plumb. Fast-forward 10 years and 3 cupboards came off the wall! I was standing in front of them seconds before they crashed onto our floor. 100 year old China was lost along with some food items.

I ordered a Samsung washing machine from Lowe's recently, requesting installation along with haul away service for the old machine. Ultimately their choice of delivery companies reflects on their business, so when I relayed the experience and they couldn't be bothered to do anything about it, a review was warranted. On the night before and morning of delivery I received a voicemail that my delivery window was 12-4 pm and I would receive a call from the driver 30-minutes ahead of delivery. Later on that day (a Thursday) I received another call that my delivery window had been changed to 4-8 pm; at that point I called the delivery company to ensure I would still be receiving a 30-minute notice as otherwise I would need to reschedule. This was confirmed.

So it was time to replace the washer & dryer. We purchased a set for approximately $1,000 for the pair delivered with accessories. 5 months later very dissatisfied with the washer and its ability to balance loads and not Shake. Reviewed Lowe's return policy for appliances and you are able to return appliances for a full refund or credit for up to three months after purchase.

Avoid the Sandy Springs store at all costs. I placed an order online; part of the order was to be shipped from Edgewood and part of the order was to come from the Sandy Springs store. I received 6 communications from Lowes' third party shipping company confirming that the delivery was to take place on February 15th. No surprise- the shipment never came. When I called Lowes Sandy Spring I spoke to the manager, Alex. Instead of accepting responsibility and trying to remedy the situation, he made the matter worse. I have screenshots of the texts and emails confirming the February 15th delivery and this guy wants to argue with me about the delivery date.

Purchased a Frigidaire dishwasher from Auburn NY store with installation. Installers showed up almost a month after the purchase date. The wires were connected wrong so after a few cycles the dishwasher stopped working. Lowe's sent a repair person who fixed the problem but charged me because it was an installation problem. Not a repair problem. After 2 months of emails and phone calls, the issue of being reimbursed for the repair bill had still not been settled. Will not use Lowe's installation service again!!!

I notice my Lowe's cc was closed without notice, I have been a member of Lowe's for the past 5 yrs. I did not get notified nor did I authorize for this cc to be closed. I have not used my card for approximately 4 yrs. That is true, however I have NOT received a new card or any promotions to entice me to use my Lowe's card. I have never been treated so disrespectful by Synchrony bank customer service. I will definitely get rid of those cards that are associated with them. WORST CUSTOMER SERVICE EVER!!

I purchased a Frigidaire refrigerator (first mistake, I will always buy Samsung for now on) almost 2 years ago from my local Lowe's. 2 months after delivery I needed service, the freezer door handle was wobbly, the lights stopped working in the fridge and the ice maker broke down (It was a floor model so I expected something to go wrong - second mistake). Getting service under the protection plan was difficult because it was a floor model and the Frigidaire warranty was in question. Lowe's wanted Frigidaire to cover it and Frigidaire was saying it was billable because a loose handle and burnt light bulbs was wear and tear. It took 8 phone calls and 2 days of waiting for a service tech to get it resolved. Fast forward to 2 weeks ago, the ice maker broke down again so I called Lowe's expecting it to be easier and it seemed to be at first, they gave me a service appointment and I took the day off and... NO SHOW!

CONSUMER ALERT! I have never posted anything on social media about any business but I think this is worth sharing. 4 years ago I bought a refrigerator from Lowe's and I paid almost 3k for it. It went out when it was a little over two years old (the manufacturer warranty ran out at 1 year). We went back to Lowe's and bought another refrigerator, a different brand of course. The new one was 3k. We made the decision to purchase the Lowe's extended warranty “just in case”. Well We haven’t had this one for two years yet and it went out.

We contacted Lowe's in October 2018 to update one of our bathrooms. We just wanted to have a bathtub removed and replaced with a full shower. After hours with the designer picking out all of the fixtures, tile surround material and doors, we were told the designer would come to our home with the contractor to take measurements. This (service) was to cost us $75. The following week the designer showed up (alone) - contractor was unavailable. He said the contractor would contact us and make arrangements to come by. Never happened!! Called designer. Acted surprised that contractor never came by.

While doing a full home remodel I have been making many purchases at Lowe's, Home Depot, OSH (before going out of business), Amazon, Costco. Buying ahead to ready for portions of remodel, I have not ran into any issues returning products if they go unused, don't fit, etc. The exception is Lowe's. I bought 13 stair risers in September, along with many other items online and picked up at store. Construction got delayed and then the Holidays came to further delay projects. Recently I found out I could not use 2 risers because they were too narrow for landing of stairs.

Well, it started somewhere around mid January. I had a client purchasing new stainless refrigerator, dishwasher, range, and over the range microwave for a house he is selling. I went to the store, placed the order, my client paid, and we were told they would be delivered the following week. NEVER heard back from the store. I called and they said they didn't have them scheduled until the end of the month (last day). I told them that we ordered "in stock" appliances to get them as quickly as possible. Long story short, I had to hire an installer and he came out THREE times before we got the dishwasher and microwave for him to install. I had to hire my own because it was going to take a long time if I used the one Lowe's has.

Lowe's exterior door dept. assured me that if I paid for their contractor to come and measure my exterior door that they could match my existing conditions with a new unit. Long story short, they did not match my conditions, the door is set too low and holds water, threshold is wrong. After a year of being passed around to various people ad claims depts., Lowe's will not replace nor reimburse me for the unit and claims that it is not their problem.

I ordered a new bathroom floor install from this Lowe's (NW HWY, Dallas) and it was a struggle from start to finish -- if they had actually finished that is... Eventually, I was forced to fire this Lowe's after they refused to listen, coordinate, and ultimately work the job. You'd think it was the first bathroom floor they'd ever seen as they struggled mightily to overcome such obstacles as: the bid, the materials, toilets, bathtubs, patchwork, molding, and subfloors. I ended up taking over the job myself and knocked it out in 1 day after wasting 4 weeks trying to work with Lowe's. Do yourself a favor, do the work yourself, even if you know nothing about flooring, you'll still know more than this Lowe's.

I went to Lowe’s for an estimate for a deck installation. They gave me a couple quotes different prices. When they first came to do the installation. They said they had to make a deck a little bit bigger because of my septic system. So they said I want to cost me any more money so I agreed. But the first day the installation company arrived they took one pallet of cement home with them so I think they over ordered some material. So I contacted Lowe’s to see what happened to the other pallet of cement. I don’t really know how much cement was taken so I just had an estimate so they brought some back.

If I could rate zero stars, that would be my first choice. I recently purchased a patio sliding door with the blinds in the glass. One very important criteria in purchasing the door was that I wanted a patio door with a keyed lock. Thus, I could lock/unlock it from the outside using a key. On the day of installation, my installer asked where was the handle for the door. No handle was found with the door. I called Lowe's (got cut off 3 times) to ask about missing handle.

One would think that there is not a lot to mess up with a bbq refill. Wrong, Lowe's Golden Valley can mess it up. While there was a plastic sealing cap over the hose attachment joint, the gas was on, the handle all the way to the left position. And it was tightened so strong, that I needed a long set of pliers to un-tighten. So gas will always evaporate, the tank empties sooner. Were you to have this tank inside a vehicle, garage, next to the balcony door when it rains, to connect after the rain stops you were to face serious health implications.

As with another review, if it were possible to give zero stars, I would based on our experience thus far. The initial cabinetry (Kraftmaid) was not made to what we had ordered and much of was returned for rework, delaying the project by several months. The project has started and instead as we had expected, getting a dedicated crew working on the kitchen for the entire day, the local contractor Lowes has assigned the project to sends only a couple of people out, who work two fours or so, and then leave for the day. Except for the first day of work, we have not been given a definitive time window for when/if a crew will come to continue work. I was told today by the contractor, it would check with the crew about availability.

If I could give Lowe's 0 stars I would. We started an $80K remodel project on August 12, 2018. As of today, January 30, 2019 it is still not complete. Incompetent contractors ruined my cabinets, laid unlevel floors, installed backsplash incorrectly, ruined the front door and porch steps, did not paint the ceilings and trim as stated in contract. Lowe's paid the contractor without my sign off of a certificate of completion as per the contract. 2nd Contractor showed up to "fix" all the issues, was there for 3 days on December 28, 2018 and never returned. Have spoken with the store manager in Gulfport, Ms and the assistant manager several times with no resolution. Now they don't even return calls. This was a 6 week project and 6 months later we are being forced to hire an attorney to go to arbitration. Run, don't walk from this company. This is the worst customer service experience I have ever had. They should be put out of business for defrauding consumers.

This has been an unbelievable series of promises made that were not kept, commitments to return calls that were never returned, a store manager who has so far refused to speak to me in person or on the phone, a refusal by the store to give me the name of the regional manager, other store personnel who looked me in the eye and lied to me, multiple calls to corporate customer service that resulted in nothing being done, no progress toward getting to even a commitment of when the purchases would be delivered and installed. So 9 weeks and counting, with no end in sight. They have the products we purchased, they have our money for them, they have our money for the installation fee. And we have -- nothing. It would take pages to detail all this. To say we are disgusted by this treatment is an understatement. At no point did either of us raise our voice, nor use any foul language.

We bought a new LG front loading washing machine Model WM5000HVA and matching dryer from Lowe's with the pedestals for both. The first load of Laundry washed in the washer produced a large puddle of water on the floor underneath the washer running out the front where it was visible. I pulled out the washer and mopped up the water mess that was pretty significant, and checked the water hookups and drain to identify the source of the leak. Nothing was obvious. I ran two quick cycles through the washer with no clothes while I watched all the potential places for leaks. No leaking was identified. I put the washer back in place and continued to use it over a week or two with no problems.

Bought a vinyl fence. Was installed by professionals... Hahaha what a joke. Fence was bowed and took Lowe's 4.5 months to fix. After attorney general was called...offered me 300.00 for the time it took to fix fence. Then sent me an email to sign to release Lowe's from any liability and shut my mouth... I'd never do another project from Lowe's. They lie and lie all the way to corporate!!!

Good customer service is hard to find these days. That's why when we received such wonderful service at the St. Charles, MO 63301 store, we felt we had to share. Ms. Tonya ** greeted us enthusiastically. She was pleasant, personable, and friendly. The product we wanted wasn't available in the store so she helped us locate the item, honored a 'price match', and had the item shipped to our home. Our entire experience was nice. We left the store feeling good about our purchase. Thank you, Tonya!

Ordered a Maytag Gas Range (Black) and a GE Refrigerator (Black) in the middle of December 2018. Supposedly for a gift for us for the holidays. Delivery date was put off because product was not received. Then in the 2nd week of January they said the refrigerator came in but wouldn't deliver it until they got the range. Then they said the range came in but, the front door was broken. They made us agree to pay for everything to assure the order, so they could order a new door & replace it. We responded in kind and told them they needed to bring the refrigerator and make a second trip at their expense for the range when it was repaired & ready.

We are in the process of having a kitchen countertop replaced. Lowe’s makes claim that they use top contractors and they are vetted prior to working with Lowe’s. Don't believe it, smoke and mirrors. We have been dealing with them since Oct 2018 on this countertop and this is the end of January and still not complete. The installer showed up it was 2 young men around 20 years old (Whole lot of experience there). They walk in and immediately tell my wife that they can't remove the stove top. That was the first we heard that. Lowe’s was supposed to have went over this in the store with us. Obviously that didn't happen. Reason being is that the person we were dealing with is incompetent. I was out of town so my wife had to remove it.

I had my LOWE'S card for 6 years. First couple years after divorce struggled a bit to pay on time but then in last two years I have had 20+ point improvement in my credit score, received a raise and paid on time and they close it out of nowhere. I don’t think LOWE'S would appreciate a 15 year loyal customer being treated like this. And now because of this, we are switching to different store. Sadly, the day we spent more than $800 (not on credit card) at Lowe’s was the day Synchrony closed it.

I attempted to establish a new account at the Lowe's website and found it unresponsive. I am a stockholder and liked the featured ability to use a military discount online. I can do that at some Home Depot stores but must find an item in stock and purchase it there -- not online. I am a stockholder and now wish I had bought Home Depot instead. Home Depot site is always responsive and always recognizes an account holder.

Jacksonville FL N.E Store. Online Dec 28th I ordered a Whirlpool microwave, refrigerator and stove online, delivery was suppose to happen January 12th and I get a call on the 12th that delivery has been delayed until the 20th. On December 30th at the store I ordered a Whirlpool dishwasher. Delivery and installation happened on January 14th but the dishwasher was damaged, as of yet I have not heard about new delivery and Installation. On Sunday Jan 20th at 2PM I get a call and the say they have not received my Whirlpool appliances and don't have a new date. I get an email today that my refrigerator, microwave and stove NEW DATE is February 2nd and I still don't know about my dishwasher!!!

Both Lowe’s and Home Depot gets their appliances delivered by the same people...your purchase is sent to GE who then employs a delivery service and at Home Depot. I can tell you it’s pure crap...and Lowe's gets there the same way here in Lake City Fl. GE in our area uses Daryl Flood logistics out of Jacksonville to deliver their appliances. My first date of delivery was between 230 and 630 but at 914 pm the driver called and said the truck broke down and on the next day the appliance was set for delivery for the same time frame and the driver never even called me that time.

On January 17th, 2019 went to the Lowe's Clearwater location. Had to pick up a dimmer switch and wanted a few simple questions answered. Once in the proper area, had to go looking for a store Rep. Found one and he grabbed his phone and paged for help in electrical. Waited 10 minutes and tracked down the caller again and he repeated the phone request over help required in electrical. Waited another 10 minutes - still no one. Went to the cashier and demanded that a manager speak with me. Waited 5 minutes and finally a Fella shows up - it was the Fella who made the two phone calls. He said "nobody showed up?" Nope I said - "You run a pathetic store" and vowed never to use Lowe's again.

This KitchenAid Model #KDTE104ESS4 bought from Lowe's Claremore, OK quit in a little more than 1 year. We called the Claremore Lowe's store and asked for a service repair-person. They said they do not have anyone that services it unless it was under warranty or we bought the extended warranty. WE ARE DEFINITELY UNHAPPY CUSTOMERS WITH LOWE'S AND KITCHENAID. We will no longer buy appliances from the Lowe's in Claremore, OK, nor will be buy KITCHENAID. My husband worked for days trying to repair. Finally, he bought the pump motor and it WORKED. We are senior citizens and COULD NOT buy another dishwasher.

Ordered a stove with installation, the local Santa Fe store set up a delivery date but they did not make any calls to deliver or install so I called them 5 times and their people said it was not their job to call to set up a 4 hour window before delivery or installing. Then after a week of back and forth they failed to install the stove. When it was finally delivered to this is another 5 calls to find out about this and it still has not happened. On the dishwasher once I ordered the dishwasher the local store could not find the order in their computer system for 11 days then they said that an installer would contact me in the near future. I am still waiting for this as well as installation on the stove. I made 25 calls to various managers and employees. Works. Rather deal with bad politics at Home Depot than total incompetence at Lowe's.

Lowe's refuses to give our Military Veterans a discount unless they sign up for a My Lowe's card which tracks your shopping history and reports it to outside telemarketing agencies. My husband has a state issued ID which lists him as a Veteran and Lowe's refuses to honor it. They stated if he did not enter his military service into their My Lowe's database he does not qualify for a discount. I'm sorry but a state issued ID that meets the federal requirements for an ID including a passport is MORE than enough proof of any veteran's service. Shame on Lowe's for trying to make money on the backs of those who have proudly served our country by selling their purchase history to outside sources. We will continue to shop at Home Depot which honors veteran's service with any state or federally issued ID noting veteran status.

Placed an order online at a clearance price, 1 month later they tell me that it is no longer available after we have asked multiple times. I could of purchased it elsewhere at the same price if I had known sooner. Now it's going to cost me an extra $200.00. Lowe's customer service sucks and Home Depot has my business from now on!!

Starting a project that is going to require $35,000 in materials. Thought I would use Lowe's because of the 10% military discount. It's not worth the frustration, at this point I would pay 25% more not to have to deal with this company ever again. Doesn't matter how you contact them. All you're going to get is someone to read exactly what's already published on website. Even tried to send CEO a message, not going to happen as they hide that info carefully. I guess when you run a business as ** as Lowe's you don't want to be contacted.

My wife and I had the absolute WORST experience ever working with Lowe's on a washer/dryer purchase. Among other things, we experienced (1) incompetence of Lowe's staff during the purchase process, (2) consistent miscommunication on the availability of our units, (3) poor service through countless phone calls with their store, and (4) FOUR (yes, that's right) failed deliveries on FOUR separate days. Based on our experience, I would never recommend using this store or this company for appliance purchases. If you're curious on some of the details of our extensive nightmare episode, please read below.

The Estero, FL, store has the worst customer service and all they do is make excuses. For years I went to Lowe's in Ohio and KY and they are great. This store in FL is absolutely the worst. I ordered a custom storm door in December. Several weeks later on Jan. 5, 2019, Lowe's called to tell me the door was in and the installer would call in 2 business days to schedule an installation date.

It's been 5 months since the stove I ordered got damaged in shipment. Lowe's called and said they couldn't order another one. I asked for a refund and they were okay, well it turns out they never did a refund. They did an exchange. There was no refund done, so my visa card wouldn't process it. I had to file a dispute over the stove I never got, still can't get Lowe's to do a refund. It will be 6 months from order till I get a refund, if I get one!!! BEWARE using a credit card online with Lowe's.

After spending over $16k on my roof in Warwick, RI, water has been pouring down from behind my gutters. Lowe's refuses to take any responsibility and action to help me. It appears that the flashing and drip edge needed to guide the water into the gutters was not installed. I reported this to customer service. Yet no one from Lowe’s has ever inspected what the contractors they hired did, though they told me inspection is part of their process. No one from Lowe's has visited my home to investigate it. And no one from Lowe's management has ever called me, despite my request. Since reporting the issue, all I received was a call telling me that they will not address the issue, yet I contracted with them for a complete roofing job.

My husband and I were planning on purchasing carpet from Lowe’s in Newport TN for the upstairs in our home and engineered hardwood for a room in our basement. We were excited because they offered free installation including moving of furniture and removal of old carpet. Plus 10 percent off. It sounded great. We had to pay 70$ for someone to come out to measure which we understood we would be refunded with our purchase. This process took a month but that was okay.

After spending thousands of dollars at Lowe's on a home project I tried to return a couple items. Up to that point I had used my credit card for every return instead of the receipts. That worked until I got a new credit card with the last 4 digits changed. So Lowe's system wouldn't recognize the card; but it was just a couple items yet the return department won't even give me even store credit because "their system asked for a receipt." When I told them that I had the other number memorized the tuned changed to "well, we need the actual card." What a shame...the process was so degrading, as if I was doing something wrong... After this horrible experience Lowe's is last in my home improvement store to shop at.

We purchased a $6000.00 deck and we got a deck that wasn't worth $1.00. The material was garbage and the workmanship was just as bad. They cheated on every part of the deck. They eliminated 1/3 of the posts. Instead of getting cement pillars they put the posts in the ground. They had only 1 post to hold the center of a 16ft square deck up. The railing where the spindles attach to the posts, you can light on both ends all around the deck. The top of railing is bowed all around. The floor is supposed to be bark side up and most are bark side down. They didn't use the metal brackets that they were supposed to use. The floor is sagging in the middle. We are still trying to get them to fix it, they said they will fix it, but it's been 18 months and it's still not resolved. We will NEVER deal with Lowe's again!!

I ordered blinds from Lowe’s and ran into tons of issues. All issues were caused and related to third party but Lowe’s NEVER blamed nor try to tell me “it’s not our fault”. They are diligently working hard to fix the problem. I’m still not done with the situation but every single interaction with all of them has been great. The genuinely helping and try to make it right. Thank you for the amazing customer service you have provide.

We ordered a dishwasher from Lowe's. We could never get the delivery company to return our phone calls to schedule the delivery. I cancelled the order and Lowe's did not even appear to care that they lost the sale.

Let me start off by saying I have worked in sales and am very patient with mistakes, attitudes, etc. Anyway, I ordered a washing machine, dryer, and dishwasher from Lowe's. I was told the arrival time would be the next day between 7am and 9am via email. That was then changed to 9:30am to 1:30pm via phone the night the order was placed even though I had already called to confirm the time that same day as I needed to make arrangements because I would only be home in the morning. I received the voicemail and was still able to make arrangements for someone to be home between 9:30am and 1:30pm. I received this call at 7:36pm that night.

I ordered an appliance 2 weeks ago and scheduled the delivery date at purchase. I’ve been waiting all day with absolutely no call from the delivery team. Although when I bought the appliance I was told that I would get a call the night before to give me my delivery “window”. No one called. I called the store who reiterated that I would receive a call. I explained that no one had called and I wanted to narrow down the time. 6 hours later and still no call or appliance. If your time is valuable, shop somewhere else.

LOWE'S window installers have caused severe water damage to my house. 15 of the 19 hurricane windows that I had installed have been leaking for a month now while Lowe's 'researches' the issue. I can't post pictures here but look at Better Business Bureau (bbb.org) cases ** and **. Lots of pictures of my 3 story house with water pouring in from newly installed windows & plastic hanging off the house now for a month whilst Lowe's decides how to handle. Stay away from them for any installation work or risk issues I am still having... I am sure mold growing behind the wet walls now and my kids are having respiratory issues as their bedrooms just off very wet stairway.

Lowe’s Customers Beware!!! So I have waited all day for appliances to be delivered to my home. I received a call from the delivery company that Lowe’s uses saying the delivery would be between 1-4pm. Four pm came and went and when I called the delivery company she first said I was the last delivery of the day and when I told her I had not heard from the truck and it was after 4pm, she checked and stated that Lowe’s had held the order at the store!!!

You pay then wait. The guy that comes out to talk to you not up to date on installation. Order more or less than needed. What to bring out half order then you wait to get the work done or half of the work is done then you wait again. You go to the store or call your project person. No callback or you're passed around a lot. The stuff set in your yard messing up your grass. It's been 4 month since the project was started. On the phone with them now going on a half an hour, still waiting.

We ordered a fridge and a carpet together and scheduled the delivery on 12/30. It turned out that they came in 30 mins earlier outside the delivery window and left a voice message, so we missed the delivery. Then they resched to the delivery on 12/31, But they delivered the fridge only outside of the delivery window (much late) on 12/31. It was snowing outside, the delivery person doesn’t care and just wear the dirty and wet shoes in and out. And then we have to reschedule a time for the Carpet delivery, first they told us it will be from 7-9 the 2nd day (1/1), so we went to the new house waiting until 9 am. Nothing showed up, so we called, but we were told that they are going to deliver from 2-4 pm, what a heck, we spend our New Year in an empty house waiting for them 4 times and they consistently messed up the delivery window and items. We will never order anything from Lowe's. Home Depot is much better.

I ordered a dishwasher on November 23, 2018 and today is December 30, 2018. I have not received the dishwasher and canceled the order today. Let me tell you how Lowe’s don't give a ** about their customers. I am very disappointed and frustrated by their 'great' customer service. When I ordered the dishwasher on November 23, 2018 I was told by the staff that the dishwasher will arrive in a week. Ha. What a lie. A week went by and I called to see the status of the order. The staff from Home Appliance department answered the phone and told me to wait another week and that the dishwasher will be delivered. I waited and never received it. Sigh. A week went by again and I called back. The same staff again told me to wait another week.

Lowe's had clearance cabinets. I inquired about them, I was told by the sales person she would ask a management, she could give me a price. The manager was Lisa who I previously asked about clearance cabinets 4 months ago. She Told me she could only give me 5% off of the previous cabinets so I said, "If you can do better here’s my number call me," the next day I come in and she sold them for 50% off so I thought I would try this again. So I see more clearance cabinets and was told they were returned 3 PM yesterday, It's now the morning hours and inquired about these cabinets the sales person said she would contact the management who is Lisa. She comes back and tells me Lisa had promised the cabinets to someone Bye.

Purchased an above the stove microwave from the Greenville, NC Lowe’s on Memorial Dr. Paid for delivery, Installation & setup. Scheduled the delivery & Installation for a few days later. Two men, from a local company contracted by Lowe’s, delivered the microwave and installed the same day. My wife noticed air coming in the microwave when she opened the door to inspect it. The tech assured her that the microwave was properly vented. We tried using the microwave and it worked fine. The installers left and we assumed everything was ok. Until the next morning when I opened the microwave door to heat a cup of coffee and was greeted with a blast of 35 degree air from inside the microwave.

In August my dad came to me and said that my Christmas present from my parents this year would be a new kitchen. All excited, I started making measurements for new cabinets to be ordered. We went to Winterville NC store to purchase the cabinets and they directed us to order online. We ordered a total of 8 cabinets starting the first of Sept. The delivery driver contacted my dad a couple weeks later and said he would be there to bring order. We had a team ready to get the cabinets and install. Only one was brought.

Lowe's near Princeton, NJ hires a 3rd Party named XPO delivery and apparently Lowe's has zero control on how and when XPO delivers to clients. I have been ordering for several years now but lately in 2018, services and delivery receipt experience had gone south in a big way. I had a doctors appointment and I called up Lowe's to see if I could be the first one to get delivered. Lowe's confirmed that my stop would be the first. My Doctors was at 11.30. I didn’t get any calls from XPO or Lowe's. It was about 11.15am EST. I called up Lowe's Princeton to understand it will be delivered at 2pm EST.

I hired Lowe's to install the fence, and they hired another company (315 Fencing) to do the installation. They showed up a week late from when I was told. Every looks great except for the double gate. It has huge gaps between the doors and frames, the one door is crooked. There are huge gaps under the fence, I was told by Lowe's, that it would be against the ground so my little dog can't get out... My dog got out!

I would never buy anything again from Lowe's. On July 2, 2018 we purchased a Whirlpool refrigerator from Lowe's. They scheduled delivery for 1 month out. They canceled that delivery the morning it was supposed to happen. They said it would take another month. They delivered a refrigerator that time but the door was scratched and had dents. We did not accept delivery. The ordered another one set a delivery date of two weeks. When delivered it had a door that was also dented and scratched. We went back to Lowe's in September to get our money back. They suggested we order a different brand. We ordered a Kitchenaid. Lowe's said it would take a month to get because it was a special order.

I ordered a Water Softener and an LG Refrigerator from Lowes.com, before Thanksgiving. All paid in full using Lowe's credit card. Had the Water Softener delivered in a few days but not the refrigerator. I called them and had that rescheduled for delivery on Dec 10th, 2018. Dec 10th comes and goes, no delivery. When I called the next day, they had a hard time finding my order. Finally they did, and then scheduled for delivery for following Tuesday the 18th between 12.30 and 4.30 pm. Even got a text confirmation from XPO about this delivery. However, no sign of delivery on Tuesday!

Well after running around the construction area picking up supplies I've had for a project I'm doing today and had a cart full I sat in line for 10 to 15 minutes with two checkouts but only one operating. Two or three people employees standing at the other doing whatever three or four people in my line. Finally got tired of waiting. Told the guy behind me, "You can wait. I'm out of here," pushed my cart down another aisle and started to walk out. The lady that had been standing around said, "I'll help you now". I told her, "I'm done waiting. You can put it back on the shelf."

I am an owner of several rental properties and needed to have some carpet and vinyl replaced in one of my units. I went to Lowe's assuming that I would get a reasonable price and guaranteed service. Boy that was a mistake! Let me tell you about my nightmare: First, they-after about 2 weeks-were finally able to get someone from one of their contractors to come out and take the measurements for the carpet. I took time off from work and met a teenager from the contract agency at the unit. I assumed that he took the necessary measurements and delivered them to Lowe's. I went to the store 2 days later to complete the purchase. First of all, I was not able to find anyone in the store that appeared to even have a clue as to what as to what I was talking about.

I ordered Black Friday deal washer and dryer (special order) and I am still waiting somebody to delivering our washer to us. Are you kidding me? Who is waiting more than a month for washer and dryer. A big shame on you. Now my delivery date is rescheduled for 12/29, but nobody guarantee that this is gonna be the exact delivery date. New homeowners with two little kids with that situation-speechless. I am curious how you guys are still on the market. SPEND YOUR MONEY SOMEWHERE ELSE. A huge waste of time. Never again.

Had bad experiences with delivery from my local store - but for real bad customer service contact Lowest's customer service. All they do is lie and tell you some time in the future someone will call you, but it never happens - buy from anyone else even if it costs more. It is worth it.

Thought it would be a great idea to get Black Friday deals from Lowe’s... Never again will I be buying appliances from them. It has been nothing but a nightmare. I purchased an LG washer and dryer. My original delivery date was supposed to be 12/7. This date got pushed to 12/10 for the washer and 12/15 for the dryer. 12/10 comes and I have no washer because the delivery company (XPO) was having truck issues. XPO calls and rescheduled delivery for Wednesday 12/13. Nothing comes on 12/13. I call Lowe’s and they have not received the order from XPO and explain I will need to refund and rebill the washer. I go through the process of doing this and am told the washer will come on Monday 12/17.

Ordered a gift for my husband from Lowes.com. Paid $12.99 for 1-2 day delivery (because I need it Before Xmas and did not quite trust Lowe’s 5 day delivery.) I checked my order status today and it said “status pending”. I contacted customer service via text and was told the item was in stock at a store about 40 miles away (But I do not have car available this week) from my home but they couldn’t ship the product to the store near me or could they ship to my home but they could delivery it to my home from the store for $69.00!!! The item weights about 5 lbs. And I paid for expedited shipping. They offered to cancel the order... That was their solution!!

I placed an order to have carpet installed in one of my rental houses for $1922 with the expectation that it would be installed in the normal 2-3 week timeline that it has taken in the past. I called and went by the store and left phone messages for someone to call me back 8 times and no one ever would to let me know when the carpet would come in or be installed. I left 3 messages for Rodney ** the store manager to call me back and he never did until I called a fourth time. I ended up talking to the CPO (Central Processing Office) 6 more times with poor customer service. They offered me what they think is compensation for it taking 8 weeks to get the carpet installed and having poor customer service. It is not even close to what it cost me for having to wait 5 additional weeks to get the carpet installed and the headaches that came along with it.

We ordered an appliance twice from Lowe's. The first time we ordered a stove. We were contacted with a delivery date 2 months after buying the stove. We called to confirm our delivery so that we could take time off work to be here... No one showed up. Turns out, Lowe's never even had the stove to deliver and the Lowe's associate told me this happens all the time with their delivery company, XPO. Second delivery date, no show. Third delivery date...the stove is broken. Only half of the stove top is working. So finally by the fourth delivery, we got a working stove.

Tried to place an online order for shelving with much difficulty. Finally had a customer rep process the order for me. After never receiving a confirmation I contacted customer service. They provided me with a copy of my order. After reviewing the order it was obvious a mistake had been made totaling the cost. I contacted customer service again. They asked that I forward a copy of the order which I did.

I went to Lowe’s to pick out flooring for my house. Long story short... I spent 3 months trying to get vinyl and carpet installed. The day they show up to do the vinyl, they look at my floor and refuse to do it. The reason was I had not taken up the old tile in the house. I had not had a problem before doing vinyl over old grocery store looking tile because I had done it before as I own several rental houses. The girl that measured the floor never said anything to me about removing it.

Ordered placed November 02 # **. Expected delivery: November 29. The day before we are warned, delivery expected between 10 am & 1 pm. No delivery today, not warned! 2nd delivery due: December 15th. The day before we are warned, delivery is expected between 12.30 pm & 3.30 pm. No delivery today, and still not warned! When you delivery? In 2018, 2019 or 2020??? You are not serious!

1st: Went to Lowe's in Conroe, Texas yesterday. Found a washing machine and clothes dryer we liked. We were promised delivery the next day/today 12/15/18. Received a phone call later in the evening promising delivery. Later we get an email telling us no delivery until Monday. I put down the cash based on their promises. Why can't they tell the truth?

November 15, we started the process of buying a kitchen sink. The sink was there. They ordered their preferred contractor to come out for detailed measurements. It took a week. Then almost another week later I contacted them since they didn't give me the courtesy of a call to give me an update. After much time, they finally found my estimate and I went in to pay for the sink (over my doubts and hesitations but hubby insisted they were the "best"- I wanted a 2nd opinion). A few days later - actually the day the contract said the job would be completed, is the day I called to find out what was happening.

I had placed an order online. On the day I received the item, the item went on clearance sale. I called Lowe's Customer Service for a price adjustment, a difference of $6.12. I was told that the company’s policy was not to make adjustments. I spoke with a supervisor as I thought I was getting incorrect information. The supervisor stated the same. In the past I have experienced items going on clearance with Home Depot and was credited without any issues.

I purchased a sink and faucet Nov 6, 2018. Finally after too much bs, lack of communication, misplaced items, just complete unprofessional and unacceptable behavior service from sales to corporate! My sink is being installed as I speak. Can only pray for the results. But I will never buy anything or use Lowe's again. Don’t waste your time because they surely waste yours with poor service.

We purchased a Google Home Mini with $25 coupon on Lowe's website. Paid total $4.33 after coupon. We even received confirm pickup email. Then they cancelled our order and telling me only available to Lowe's credit card holder. At this point I can tell they are lying because they called me earlier told me I can't pick up my order at that time "Wait for corporate notice" or I can cancel the order. Why do they just tell me over the phone call in the first place. After all I went back to test the promo code again, It is invalid already. This is how their corporate works! Personally I will not go back them anymore. Suggestion: Don't buy from them. Can't agree the way how they do business.

I purchased 50' of vinyl tubing item #814322 listed for $1.29 plus $12.99 shipping (2 day) and $1.29 tax. I received in 6 days a 1' piece even though the invoice said "3/4" 50' braided vinyl tubing. I called and the serv. center said they shipped wrong and she would look into it. I had the item on the screen as I was on hold and all sudden the price went from $1.29 to $60 something right before my eyes. She returned and said the price was per ft. It was NOT. All the other tubing prices were listed same desc. different lengths. I said what about those they'd be $10000.00 if that was the case. She blamed it on the IT Dept, said she couldn't help me. Hung up. I plan on legal action as it was advertised, I bought it under that assumption, paid outrageous shipping and am left with a financial loss, and the loss of the job ($650) I was to do (pressure washing) with the hose.

Vacuum shredder bought 4/19/18. I ran it once to see what it did. Drained the gas. Stored in a dry shed. From 11/10/18 to 11/19/18 I tried to start it. New gas and Stabil. No start. On 11/19/18 I took it to Lowe's where I purchased it. They said if problem is not under warranty, cost is $88.00. On 11/27/18, I received a call from someone at Lowe's saying there is gel in the gas line and it is $104.98 to get it back. No choice here. No more calls from Lowe's. On 12/10/18, I go in to Lowe's and ask where the vacuum is. It had been sitting in a back room. They finally bring it out. $110.93 to take it home. By the way, Troy-Bilt has no e-mail address for consumers or customers. They state this on their website. What warranty.

E-mail send to Lowes on 12/10/18: I have been unable to reach you by phone (on hold forever), so I am sending this E-mail. I placed this order on November 17th and the delivery has been rescheduled 5 times. I now have no hope of ever receiving it. The same thing happened back in July when I ordered an air conditioner that never arrived. I will order one from Home Depot. Please cancel this order, and shame on me if I ever step into another Lowe’s store.

Me and my husband went to Lowe's to find a stove and we ended up finding a stove that I've been wanting - the dual oven. All the parts were in the stove when we purchased. It was what seemed like it was really good deal. Turned out to be a nightmare. The day we went to go pick up the stove they told me to call. It would be ready and waiting. We got there. Wasn't ready. We waited for an hour and a half for them to go pick up the stove. There was a older gentleman like 60 70 years old who went to go get it. He dropped it. Then we finally got it home. We noticed parts that were missing from the stove like all of the stuff they said. They weren't there. I've been dealing with this nightmare ever since. Still a month later have not got this fixed.

Purchased a washer/dryer over the phone on a Thursday for Sunday delivery. Order to be fulfilled by the Lake Park, FL store. During the ordering process, I provided my phone number to enable customer service to contact me on Saturday to coordinate a Sunday delivery time. Saturday call never came. Called the 800.445.6937 customer service number on Sunday to inquire about the delivery time. Corporate customer service rep contacted the Lake Park store to try and reach a delivery coordinator.

Purchased appliances end of October that their delivery team continually messed up. We'd wait all day and no one would show. I called the next day and was told we'd receive a new date. Got an email saying it would be delivered on Black Friday. Day before Thanksgiving got another email saying it was changed again to Saturday. All these are donotreply with no way to contact them. Contacted them on FB to let them know I wouldn't be home Saturday until 5 pm. They say they'll take care of it and provided local delivery department's phone #.

I had a faucet installed by Lowe's and the installer broke my drain pipe and tried to get an extra 120 dollars out of me. I'm 100% sure, it was not leaking before. Lowe's customer care 1-800-445-6937, is a sham. They are lazy and their investigation was to ask the crooked installer if they drain pipe was leaking before. He wants to continue working with Lowe's, so he lied. I'm going back to Home Depot, never had a problem with them.

On April 11, 2018 we had a Lowe's specialist come out and give us an estimate for a wood fence to be installed, We thought the price was fair, and he made Lowe's out to be the best company with the best workers, so we were very happy to have this done. He gave us about a 3 month date before they can have installers here, and went through all the information about the pricing, warranty and guarantees, and the most important thing that needs to be said is he told us that once the fence is installed within 8 months we need to stain it. I know for people in this field would know this is wrong, we did not know this. This is relevant for what is going to happen.

I went to Lowe's today to get my pick up order. Staff member Ashley, got my order and told me to get my own cart to put my stuff. Another member happened to open the exit door pushing in the doors, I followed the staff member to get my cart. When I came back inside staff member Ashley told me in front other customers with an attitude saying I can't open the door open, and if has broken I will have to pay $10,000.00 dollars, I told her I didn't touch the door. I just followed her employee, she keep repeating to me, "Well if you break it you have to pay 10k", I keep telling her I didn't touched the door.

Updated on 12/09/2018: Lies, still waiting for my NEW Washer that I bought!--- Sunday Delivery was promised, nothing today!

Basically I bought a Samsung Washer and Dryer on Nov 09th and they said the earliest delivery date is Dec 06th which I agreed, so I called yesterday since no one has contacted me about the delivery time and they just told me they don't have them in stock and they are waiting for the parcel to arrive from South Korea, are you kidding me?? So now they told me the new "ESTIMATED DATE" is by the end of JANUARY, why they didn't say anything about out of stock items when I bought them, now I'm stuck with them because anywhere the same bundle is super expensive since I missed the Black Friday special price.

We purchased shower unit from Lowe's in Indian Harbour, Florida. Our plumber was kind enough to pick it up in his company's truck as our car is too small. When the wall was taken out of box, there was a crack. The plumber could not take the time to pick a new one up. The manager of the store refused to have someone deliver a new one. In fact, his attitude was apathetic and unhelpful. If I could rate this store 0 stars, I would. However, 1 star was all allowed.

First time customer and last time customer. I bought a snow blower online that was on sale. Site stated 100 available and 3 to 7 day delivery to the local store. Order was confirmed by email. Did not get any emails on the order status so I checked after four days. Got a blank page. No information. On the sixth day I called the store and was told it was backordered and no information on when they would get it. The customer service clerk told me she could call the supplier and get back to me in about an hour. Never got a call. So next day I went to the store with my order confirmation printed. They looked the order up and said it was canceled because I couldn't wait for delivery. That never happened. I would have never known the order was canceled with no call or email notification. So I ended going to a competitor and bought the same snow blower for $1.00 more than Lowe's sale price and a $40.00 mail in rebate to boot. Never again to Lowe's.

I purchased Pergo flooring from Lowe’s Home Improvement. The floor was installed by a sub contractor. After a while the floor started to buckle, and raise at the end seams. Both Lowe’s and Pergo refused to help correct the problems. I’m out over $3000.00 on this shabby project. Now I read about the formaldehyde in the product. I’m thinking of taking the floor up and returning it to Lowe’s. This way customers can see just what they installed. When I asked to talk with the installers I was advised by Lowe’s that they no longer work for Lowe’s. I should have check to see if they were licensed to operate in Florida.

My washer/dryer set was supposed to be delivered last Friday, after 1 month since I ordered it. Only part of the delivery came, and I had to wait at home for that. I called customer service immediately, and a guy told me that the store will re-deliver the rest on Friday and hook it up. OK I had to wait at home and didn't go to work again on Friday. Guess what, no one showed up on Friday. This time I tried to be smarter and called the delivery department at Sunnyvale, CA store myself. A rude woman told me that they will re-deliver on Monday, and today is Monday. I'm waiting at home and nothing is happening AGAIN! I just called customer service and they just left me hanging. Called store again and no one picked up the call. SERIOUSLY?! I should've got it from Best Buy or Home Depot! Anything is better than Lowe's!!!

I went to Lowe's this afternoon to return a Kobalt drill that I bought 5 days ago 11/28/2018. Before I drive the 35-40 minute commute there I called Lowe's customer care number and speak with a guy named Patrick. He says, "Yes sir. There's no problem with the return." (threw away receipt) so when I hang up with him I call the Lowe's that I purchased the $160 drill from and ask the lady if this was true. "Yes sir. No problem. You are fine as long as you can get everything that is in box when bought the drill. You can get a in store credit." I get there. The lady I spoke with is nowhere to be found so another snotty nose lady helped me but says, "No sir. We can't return the drill with a valid receipt." We argue back and forth.

I purchased an item online and the website was being very glitchy. I wanted the free delivery but it defaulted to in-store pick-up. I tried to reach customer service to see if it could be fixed, but no one responded. I figured "fine, I'll just go get it even though it is really out of the way." I picked it up and they had a piece of paper with my information taped on the front. After I got it home, I discovered they had hidden a huge crack with the paper (cute). I contacted customer service, whose advice essentially boiled down to "fix it yourself." They would not arrange to have a replacement item waiting when I made the return because "we do not ship between stores," nor would they fix the issue on their end.

They have poor management of the online order, got delivered email and nothing came for a week, found out my order get canceled without notice, if I didn't call them, I will pay for nothing. They helped me reorder it and wait for another week, finally it came but a damage one, What the hell is this company doing? Their delivery guy said the manager said they can give us 10% discount for this damage dryer, you guys are funny, I need a brand new dryer not the trash, who cares 10% discount. I need to cancel this order, hope I will get my refund.

I purchased a Snow Blower two years ago at the Lowe's in Timonium, MD. I was concerned that there was no way to drain the gas - or even shut it off - as I always shut the gas off to stop the engine. That way the carburetor doesn't get gunked up. The salesman suggested I buy the "protection" plan. I spent another $100 to be sure that If there was any problem, I was covered. I used it that winter (once) with no issues. I put stabilizer in the fuel. The next year - it wouldn't start at all. I brought it back to the store and they said that fuel related repairs were not covered, but that I had to pre authorize any repair before the unit was sent out - not! They said that the lack of fuel related issues coverage was listed in the fine print of the agreement. But if you look on their website under extended protect plans/Outdoor Power Equipment this point is not mentioned anywhere. Lowe's has lost my business forever!

I've always preferred Lowe's to their competitors but after this experience never again. I purchased a washer/dryer and set up to have them delivered through their delivery service contractor. The night before they called around 8 pm with a delivery time frame between 3-7 for the next day which was kinda weird. I mean talk about last minute. The next evening 630 pm no one has showed up or called. So I call and they explain, "The driver is running behind. He'll be there by 730 pm."

Recently purchased the freezer from Lowe's. After 3 attempts at trying to get the appliance delivered I have to finally accept them delivering at a time that I did not agree to. They could also not load this Appliance into my truck after I attempted to pick it up from the store myself. Not worth it to go to the big box to buy your appliances. Go to a smaller family-operated store to buy such things for your house.

BEWARE of working with Lowe's on a subcontract project (Roof, remodel, etc.). We had a 25-year roof installed by them 8 years ago. It has completely failed with sections coming loose and sliding to the ground due to improper installation. It leaked as well. They will do nothing to help us with a replacement roof. Would not even come look at it. I will never buy from them again.

We paid over $40k cash upfront for a complete master bath remodel. Shown the video about what to expect during remodeling, possible delays, etc. My husband and I understand delays are inevitable in any remodeling project. We have remodeled our kitchen, powder room, all flooring, and staircases in the home. This is our first, and LAST remodeling project with Lowe's. The demolition has been the only thing finished on schedule. Actually, that started a day late, but whatever.

A year ago, Lowe's installed a new floor in our home. We paid promptly. The floor is defective. We've been trying for a full year to get Lowe's to fix the floor, dozens of letters, phone calls and emails, and they ignored us. Lowe's contracts have a clause forbidding the customer from suing them. We finally demanded arbitration as required by the contract, and still they refused to respond. Out of desperation, we finally sued. The judge sympathized and agreed with us, but ruled that Lowe's clause is enforceable even if they ignore us. So we're completely stuck. Anyone doing business with Lowe's should be aware that when they screw up, you are also screwed. All they have to do is ignore you.

Do not even consider doing business with them. I purchased a refrigerator from their online store for Saugus, MA. I cannot list in this space the continual errors in not delivering because they really didn't want to... but gave some lame excuse. And then trying to reach them by phone, a total of 23 calls made within 5 hrs and they don't even answer the phone in Saugus. I must have spoken to 10-12 people who didn't have a clue as to what was going on, and all stories they told were contradictory to another version by another employee. The delivery company was even bad mouthing them to me saying all customers complain, which I see evidenced in the *rating* and thousands of negative reviews.

Ordered an Arlo pro camera and a mount to put it on. Paid $40.00 for next day delivery only to have the mount arrive. $60 for a $20 camera mount. Out of stock camera to be delivered to store next month for me to pick up cancelled. Prior purchase of Samsung washer and dryer was also a disaster, broken door and scratched up dryer upon arrival. Customer service was just as bad, either you get hung up on (camera) or callback (washer and dryer) never comes. So done wasting time and money at Lowe's.

Our Lowe's Store here in South Columbus, Ohio has posted a 90 Day carpet replacement warranty in their carpet department. The Warranty simply states that if you are not satisfied with your Stainmaster carpet purchase of color, style, or design, after 90 Days, Vista (a sole alliance with Lowe's) will replace it with any other Stainmaster carpet. NOT TRUE! They will only replace it with a style of their choice (Not Yours). I know this to be true because this is what I experienced with a recent Stainmaster carpet purchase. It makes one wonder if they post these false statements, and they claim to have a multi year carpet warranty, what is the warranty really worth? Never again will I purchase any carpet or major product from Lowe's.

For any big-box stores who can't figure out why consumers are flocking to Amazon, you might want to review your idiotic policies. I was shopping for an impact drill online. So, I figured I'd check out Lowes. While on their site, up popped one of those folding ladders - something we had thought about buying for my pa-n-law for Xmas. I clicked on it, and it fit the bill, plus it was discounted from $149 to $89. I put it in my cart along with the drill and proceeded to check out. Roadblock... I could pick up the drill, but the ladder had to be delivered - there wasn't an option for me to pick it up. Ok, well, whatever - I didn't even know they delivered. So, I finished my purchase, paid for everything and went on my way.

I do most of my shopping appliances at Lowe's in Kentlands but to make it worthwhile I always look for Mr. Mohamadu **. If he is not in Appliances I come back another day until I get him to help me. Mohamadu is great to work with, he treats customers with respect and courtesy and takes the shopping stress away from the me. He always has a smile which gives a peace of mind to my shopping experience.

What is the point of Thanksgiving day sale and rebate if you don't pull the orders before you let Black Friday shoppers take everything? Cancel the order without notifying me saying it was out of stock. Then lie to me about trying to contact me. Corporate doesn't contact me back as promised then completely ignores what was written in an email siding with the store's mishandling and untruthfulness. Will not shop there again.

WORST EXPERIENCE EVER!!! Tried purchasing a dishwasher and coordinating installation with their third party installers, Longs Plumbing. When we finally got the installer to show up they declared the Kitchenaid dishwasher was too big and that a Whirlpool would fit perfectly. (What? Is he getting kickbacks for promoting Whirlpool products???) Anyway, he didn't even take it out of the box! Just did a quick measurement, declared that it wouldn't fit and left. (Keep in mind, there is an existing dishwasher in our kitchen so it's not like this is a new thing we've added.)

We purchased a Samsung washer and dryer for over $1700. The whole process has been a nightmare, from start to end. As of today I still don't have the washer installed and don't have possession of the pedestal that I paid for on my Lowe's card. The delivery guy broke the water line in the wall when he was reefing on it and sent water to my basement until the main water line was shut off. After paying a plumber $383 Lowe's did not return to install the washer they left in my garage. I also discovered a large scratch from a boxcutter on the top. Oh did I mention the color came in as Merlot instead of white. Do NOT shop here. All of the employees just give us line every-time we call to find out when they will be back.

Our order for a sink and related parts had completely false promised delivery dates, subsequently we could not get accurate information from their customer people. This company left us in the lurch for our products when their supplier had the necessary parts to ship but did not accommodate. Then we ended up having missing parts when they did come which we had to go to plan B for. We were never contacted as promised regarding an all around horrible experience with our online order for relatively simple items.

This was the worst customer service experience I've had in many years. I ordered a dishwasher online, received one email which the format was so bad it made me wonder if I was scammed by another company. Then it got worse from there. No further word from Lowe's. First email said delivery was to be tomorrow but from a store over 100 miles away from me. And delivery was to be between 7am - 9pm. Really? What company delivers at 7am or at 9pm at night??? And I'm glad I waited all day because of course no one showed or called.

1st let me point out that sales and the installation was wonderful. But of course installation is done by private contractor. Even though 2 months before we had arranged for the time of delivery, because I am a school bus driver, and I could only accept delivery between 9:00 a.m. and 1:00 p.m. when it came time for delivery it did not happen. It was a joke you would think a 3rd party delivery company with answer to Lowe's. However I was told by Lowe's that they do not answer to them in any way, shape or form. They do their own thing.

We purchased wall to wall carpeting for our entire upstairs of our home. The installers rushed and did not install the carpet properly leaving us with a horrible bumpy seam in the middle of our master bedroom. Also, a about a foot long shaved piece of carpet in our hallway which we do not know if the installers were responsible for or was caused at the mill. Either way, we asked for this to be fixed and went through the proper channels, having numerous inspectors come to the home.

The Lowe's in Howell morning crew is the rudest bunch of people I ever met, the cashiers are rude. Don't even look at you when you come in nor do they even acknowledged that you're there. Very rude. Even the people walking around doing nothing want to be bothered with you! I live 1 mile from there and own a house so I am always buying things every other day but recently I've been going to Howell Home Depot 5 miles out of my way just so I'm in a better atmosphere and friendly people!

We bought a stove at noon and were told it would take 20 minutes to bring up front. 5 hours later and hundreds of excuses we still don't have it. I recommend going anywhere else but here. Please don't support this business.

Our 20 month $2000 Samsung fridge fail to unrepairable condition diagnosed by Samsung certified service and Samsung tech support. All I was trying to do was to pay and get my fridge fixed. No appliance should be unrepairable after 20 months. After more than 2 weeks failing attempts to get help from Samsung I contacted Lowe's and all I was told was, "You should have both extra warranty." I didn't of course because I thought that if anything happened I can pay for repairs. This the way how Lowe's make money from selling bad products and making clients pay for warranties.

My family received a washing machine and then we find out there is no plug and we were supposed to have been told at the store but apparently they forgot. The issue is the delivery man was uncooperative as he refused to use the old plug so we had to buy new plug and the delivery people told us to call them when we got the plug so they could install machine however they said they couldn’t come and then they would install machine today and they failed to show up saying they would come tomorrow. This is an issue because the machine we spent over 1,500 dollars is useless because the company failed to warn us about a simple plug and we are paying the price for Lowe’s incompetence. I will never use Lowe’s again and I will tell everyone to use Home Depot.

So I usually don't do this, but I am so disgusted and irritated. If anyone is thinking about getting flooring, DO NOT USE LOWE'S!! Or if you are loyal to Lowe's, find out who they are going to subcontract to. If it is Service Pros, GO SOMEWHERE ELSE!! We went to Lowe's for a flooring install to finish our basement. Service Pros was the subcontractor. The install team was in and out in a day for a fairly large square footage job. Looked good. The next day the floor molding started popping off the walls. When Lowe's called my husband told them and it was noted. Within the next few days the floorboard ends and edges in one big area began to push against each other and raise. And no, the humidity in our basement was not above normal. We called Lowe's, and at first it seemed like they were going to be very helpful to get this corrected.

I am done with LOWE'S. DONE. Over the past 10 years and 3 homes I have spent tens of thousands of dollars at your location on Lane Avenue in Jacksonville FL. My husband an electrician will no longer be spending his money for tools at your stores. We are DONE. The final straw started Saturday 11/10/18 @ 2 pm in the afternoon.

Can't thank Lowe's enough for offering a 10% off for Veterans. We've purchased thousands of dollars of items from Lowe's over the last 20 years and we've never had a bad experience. We have built several homes and we do a lot of gardening so Lowe's is always our go to store. I was surprised to see so many negative reviews but I think more people will speak up to report the bad than they are to commend. I myself will do both but in the case of dealing with Lowe's and at multiple locations I feel they are top notch. Again thank you for recognizing our Veterans and offering a 10% discount as a thank you to them.

I went there to pick out laminate tile from the flooring dept. I was told by the cashier I can get 10 percent off with my purchase of 286. But I had to get their credit card first. Sent to customer svc. 2 men were chosen to be waited on before me... one on each side. A guy came in same time as me, and one after. I was humiliated, everyone around me noticed. After 20 min. I fill out the c.card info. Go back to cashier line - told I can't get the deal. Go back to svc - told they can't do it. I finally call in tears. The woman hears my story... apologized. Nothing is done for me. Workers are mostly men... unprofessional, judgmental, unfriendly, seem to hate their job. I also overheard them laughing & talking about a female coworker! I never felt so out of place in my life. No one seemed to know anything about the specials, product knowledge. What a joke. I ended up going to Home Depot and getting a better tile at a lower price!

We had purchased a new home that is located close to Lowe's. We had ordered new windows to replace our old ones. We have dealt with Lowe's for a long time, even though we knew they aren't all that good. They are close and convenient though. We were suppose to have the windows on the 4th of November, so about a month. The windows just come in this morning, on the 13th. It's starting to be cold and giving snow so we wanted the windows to be done fairly soon. We had received a call about the installation this morning and we were told they could install them next month, in December. So we told them we will call them back to set it if we decide to let them do it because it shouldn't take that long to install windows.

We decided to go with Lowe's instead of Home Depot back in September of 2017 and it was the worse experience ever. The installer the 3rd party that Lowe's contracts with Legacy left sawdust all over my back porch. They broke a vase in the living. They also had to do some gridding to level out the floor and did not cover up my furniture (cement dust everywhere, I had to hire a cleaning crew to come clean up). Dug tire tracks in the grass by drive on it. They did not brace up the pedestal sink after putting in the flooring and the sink fell off the wall. (I had to pay to get that reattached by a real plumber.) They reinstalled the toilet in the bathroom at doing the floors only to have it leak slowly because it was done wrong and cause the floor in the bathroom to buckle and have to be replaced again.

Purchased a refrigerator on 10/6/18 that was not delivered until 11/3/18. The refrigerator was purchased online and it was a nightmare! Somehow the online order was sent to the Fordham Blvd, Chapel Hill Store even though it was ordered thru the Hwy. 42, Clayton Lowe's. We were supposed to have a 2 hr window for delivery, but could only get 8-12 noon delivery and the delivery finally arrived at 6:30 pm on 11/3/18. We cannot get the district manager contact us, he is on vacation (for 2 going on 3 weeks now). We got nothing but the run around with Lowe's and we will never purchase anything online with them again. Beware of ordering big ticket items online with Lowe's because they don't deliver! Customer service is the reason they are having to close 51 stores! Lowe's state the stores are "underperforming", yes, because "Customers aren't purchasing from those stores", probably due to poor customer service!

I was at the Lowe’s store on Steels Rd Brampton Ontario. I brought to the counter some products including a tag for a nest camera which has to be taken from the lock cabinet, I waited ten mins while the lady at the cash processed 6 more customers, after a few more calls nobody showed so I told the lady at the cash to forget it and I left all my purchases totaling around 400.00 at the register, and told her, "I would just go to Home Depot." I can see why Lowe’s are closing some stores, with service like that they won’t be around long. My business from this day on will only be at Home Depot regardless of price, Lowe’s you need to remember to learn two words (customer satisfaction). We all don’t have time to wait for your employees to do their job at their convenience.

My wife and I went to Lowe's today in Columbus, Ga (6750 Veterans Parkway). We had split up and the front door. We met at cash register and my wife came up with a cart of potted flowers; she said they were 75% off from the price of $12.98. As we paid the women at the cash register she charged us the full price, but wife told her it was on a table that say all flowers 75% off. The cashier dismiss my wife by saying "If it was they would have a sticker on it"; She didn't call anyone to check just dismissed my wife like she was stupid. I wasn't going to argue and my wife liked the flowers so I paid the prices for 4 of them at $51.92. Before we went out the door I told my wife to stand by the cash register and I will go to the garden area and check.

We took out a loan to update our kitchen. We hired our local Lowe’s (Willoughby, OH) to install our new floor which we also bought through Lowe’s. The installers damaged our home during the process. The tile was not installed properly so the tile does not lay flat. We have contacted the local store, the contracted installers and the Lowe’s corporate office. Two weeks later we are waiting for someone from Lowe’s to come out and inspect the job. We have demand a refund and will never shop at Lowe’s ever again. This is beyond devasting to me and my family. Do not hire Lowe’s for flooring installation.

I’m having the same issue as the other reviewers. Promised to deliver my stove at End of October 2018. I made arrangements for babysitter and family to help move furniture and other items to make delivery and installation an easier process for Lowe's delivery team. All my arrangements were completed the morning of delivery day. I received an email from Lowe's later in morning stating my stove would not be delivered. The stove was not in store and delivery rescheduled for November 11th 2018. I called GE company and very nice CSR told me that Lowe's lying. Stove had been delivered and GE notifies Lowe's at least 2 weeks or sooner if product delayed.

Absolutely the worst experience you can ever imagine. We purchased 30 windows for our home and contracted with Lowe’s to have them installed by one of their subcontractors White Glove. The windows were installed incorrectly which Pella the manufacture verified. It took many phone calls, emails, to finally have them reinstalled. Almost two years later and our home is still not complete because of the delay. Because of the delay in the renovations to the house we lost a considerable amount of money.

We had place an order online through Lowe’s on 10/16/2018, it said the product will delivery to our house by 11/01/2018. Got the confirmation delivery email on 10/29/2018. On the date (11/01), I had stay home waiting for the delivery (8 am to 8 pm). We received the phone call from Lowe ’s, saying that this is a special order, so it will have to take another 2 weeks 11/16 to your place. I called the customer service right away, they basically said, "The delivery date you agree just an estimate, when you place order online you agree to our term & policies." Told me to call back on the 11/05 to see if the item was delivered to their distribution center.

Our journey started on 11th of March 2018, in which we were lowered into the Lowe's abyss. My wife (we can call her Denise - I do) and I stopped into our neighborhood Lowe's to look and maybe purchase Kitchen cabinets. We were meet by a very nice and helpful salesperson, Passha **. She helped us pick out the cabinets we liked, completed our floor plan in CAD, that I supplied her. She also helped us pay for our cabinets and Granite countertops at the help desk. Passha stated “we would still have to call two companies to complete our delivery and installation”. One for cabinet delivery and after the cabinet were delivered and installed. The other we needed to call, make an appointment (in Orlando) show up and pick our granite slab we wanted for our counter. To which we did both.

I am so favorably impressed with the Millwork (doors & windows) dept. at the Lowe's store in Kalispell, MT. Frank was great help in ordering doors and windows. Then when I had a problem because my builder had given me incorrect information on the size door I needed, Steve was incredibly helpful in issuing a refund and doing research to make sure I got the perfect new door. John, the manager, was also very helpful.

We are working a home remodeling project involving remove and replace our existing flooring. A good size job requiring a general contractor. Lowe's offered to take care of the installation for me until I discovered they're double the market rate for labor. And I nearly signed out of blind trust for Lowe's. This factor would be exacerbated if I choose financing with Lowe's. This has absolutely undermined my faith in this company: (Lowe's/Clackamas, OR). Trust is a perishable thing.

I purchased two Kohler toilets at the Lowe's Raleigh (Barton Grove location) on 10/18. The toilets were both in stock. Initially, I planned to have a private plumber install the toilets, but decided 3 days later that I would have Lowe's installation contractors do the install due to the price. I went into the store on 10/22, to complete the paperwork for the installation. I was surprised to discover that my order was not under my name, but someone else -- but not concerned because the sales associate corrected the problem. But then, he could not locate the product(s). Once he 'found' the missing toilets, he told me he would put the products in the area for the installation contractors to pick them up -- specifically telling me that they had a 48 hour window to contact me. I left the store hopeful that I would have the new toilets installed within the next week.

The oven in our old range failed around Thanksgiving 2017. We ordered a new Samsung Range from Lowe's expecting to have it installed before Christmas. Lowe's delivered two faulty ranges in a row and would do nothing to help us get a functioning unit. Multiple phone calls over an entire month to the store, to Lowe's customer service center and to the installer gave us no relief. We cancelled our order and purchased one from a different vendor. Lowe's, then, began disputing the amount of refund that we were due. We had to provide proof three times before they refunded the full amount due to us. Will never shop at Lowe's again.

Do not use the Lowe's Lutz location for any type of window or door installation. Waiting 6 months for my door and windows and still are not in. The manager of the store is absolutely horrible. Have had to call customer service and Lowe's corporate several times now in order to rectify the problem. I have been told numerous lies in regards to the situation. Stay away unless you want to wait for a year for installation. By the way they use third-party installers who don't even know what they're doing. I go to Lowe's because I thought I could rely on them. If you choose this store you can forget about that. They do not help you with any issues and you're on your own.

We purchased a stainless steel 4 piece (fridge, gas stove, dishwasher and microwave) on labor day this year. I just received the fridge last Thursday. Almost 2 entire months to get it. When it was delivered the drivers said that their hands were dirty and they couldn't remove any of the packaging. So later that night I removed it all to uncover a 4 inch scratch right on the front of the fridge! I called back immediately to let them know. They took my information and I have yet to hear back. On top of the fact when we purchased all of this we specifically stated we have propane gas for the stove.

Ordered a home generator through a Lowe's salesman and he led me to believe they could have the generator delivered and installed within 30 days. He pushed me to pay the whole amount up front to ensure that the generator was there fast due to a coming storm. So I did, but it took more than two months to just get the generator in. I was called by a moving company stating that my generator was going to be delivered the next day and it was at Lowe's. The next day the delivery was canceled and Lowe's stated the generator was not in. They told me it would be an additional 20 to 25 days until it came in. The reason for the flex time was according to who you talked to. Still have not got my generator. Fairfax, VA store.

My husband and I went to Lowe's because we wanted to purchase an exterior door and have it installed. We went to the store, and they scheduled the installer to come and measure the door so we would know what size door to buy. After they came by, we went to the store again to choose and purchase the door and the installation. When we got there, they couldn't find our paperwork at first. They eventually found it, and we were able to purchase the door and were told that the installer would contact us within 48 hours.

I ordered a fridge/freezer online with a delivery date two weeks out. I made arrangements at work for time off and emptied my fridge of food the day before, ready for the new one. On that day I received an email saying the fridge had not arrived at the store and gave another delivery date. That date did not work with my schedule so I called to arrange a better day, another two weeks away. All set - vacation day booked at work, automated call to my phone with the “two hour” delivery window of 1 pm to 4 pm (?) the night before, indicated that my delivery was indeed scheduled.

A consultant came to house and told us they would race gutters and woodwork was included. We pointed out specifically what our concerns were and what we wanted. I ordered gutter and waited 2 months before in install began. I was very dissatisfied with results. They were installed on top of rotten wood and a spout in front of my doorway. I contacted Lowe's several times and no one would return my phone call. It was over 20 days before I received a call back stating that the only resolution was I hire someone to come out and put up woodwork and then they come back to install.

I purchased a high end washer and dryer from Lowe's in West Windsor, NJ. They called at 8PM (while I was on a flight) the night before the delivery to say they were coming between 9AM and noon. As I had a doctor's appointment at that time, I called first thing in the morning to ask to move the time. The lady that answered said they would move me to that afternoon. Sure enough, the delivery guys show up at 9am as I'm leaving for my appointment and claim they did not get the message and cannot come back until later that week. I called back and another lady answered and said I should never have been told they could do it that afternoon (as they don't do that apparently), but had no way or interest in making the previous woman accountable or aware for future callers.

This was a very stressful and difficult experience. Lowe’s Service Manager leaves out certain key points and then just says, "Get your receipt at the front." No paperwork like Home Depot who actually prints out an invoice clearly and includes a checklist, delivery information, a special gas dryer delivery checklist as well, plus a special phone number for any customer questions or assistance. I spent three hours on the phone with six different people at Lowe’s and none of them could help me; all were supposed Service Managers. I really did not want to have to contend with this after the recent death of my husband!!! I returned the washer and dryer and purchased them at Home Depot.

Ordered and paid for 3 doors and its installation with a value of $3,500. The doors have been sitting in my garage since Sep/12th. Now 6 weeks ago. I have contacted Lowes several times to complete the installation. At least 4 times by phone plus 4 store visits. Each time we are told it will be a few days. As soon as we leave the store or hang up the phone we have zero contact. When we reach back out it seems they forget to take any action. My favorite part is 3 weeks after paid for the doors using the Lowes CC we find they charged interest on the first statement. Usually you get a chance to pay it off before interest is applied.

I went to Lowe's for my master bath remodel, because I trusted them fully. The sales person showed us showers, which he said the VA would approve for a disabled veteran. Not so, the VA would have approved a much less expensive shower. He choose the subcontractor. Once we completed the order process and made payment, the salesperson informed us that he would no longer be our go to person, we would be contacted by the subcontractor to schedule the work and if we had any problems he gave of us a name at corp that we should call. When we had a problem he was never available. This started in January, and with the problems we have had it still is not completed. Lowe's told us that after careful consideration of our claim and based upon the information obtained in their opinion that they would not be held responsible for this incident.

I ordered 2 appliances on 8/17. Dishwasher was correct, gas range incorrect. Didn't see it until next day, no self cleaning. Went to store, mgr. took my order with credit card receipt attached. Promised me compensation. Waited, called in a week to see when stove would come in. Mgr, Josh, forgot to order it. Next one that came in was damaged. 3rd range which was delivered & installed today (after complaining to corporate & making a formal complaint) only to find out the nipple on the back of the stove was damaged and gas was leaking. Tried calling Gina, installation dept. to see if and when the new stove would be ordered. No answer on phone, held on for 10 minutes after being disconnected 2xs. I want the new stove for FREE! Installer was great, he couldn't believe he has had to install and uninstall for the same order.

I have been a Lowe's customer since 1991 and a credit card holder since 2009. The service has tanked so bad if I could give them no stars I would have. I paid early on my monthly payments and they STILL charged me late fees. If I hadn't reviewed my statement I would have never known. So I called and guess what They REFUSE to reverse the charges. Crooked in my opinion. At the very next chance I will be paying the card off and cancelling it and I will NEVER EVER EVER BUY ANYTHING EVER AGAIN from them. I was a Lowe's customer no matter what. Not anymore. Home Depot or ANYONE ELSE has my business. If Lowe's is the only one that has what I need to fix something I will let it be broke. JERKS!!!

So I recently ordered a new washer and dryer to my new home. Took a day off of work to try to fit into their delivery window of 7 am to 9 pm. Well come 9:30 pm still no delivery and was told drivers were not answering. Long story short it is now 3 days past when I should have received my appliances and still nothing. I was told they will "try" to deliver to me today or tomorrow. I only give one star because it is not an option to give 0 or negative. I will NEVER get delivery from Lowe's again.

I'm a long time, regular customer of Lowe's Home Improvement in N.E. Bakersfield, CA. for almost 10 years give or take. Over the years I have learned the names and faces of the employees that have helped me over time and always have appreciated the help that has been given. Yesterday as I was pulling in the parking lot of the store closest to the entrance and I parked in a parking spot next to an off gold colored Chevy Avalanche but not to sure of the year. But as I got out my work truck and came around to the passenger side I noticed an employee leaning forward in the driver seat with a clear pipe of some sort with a small torch lighting up the ball end of it. As soon as he noticed me looking at him, the employee immediately put the paraphernalia down to his lap as I continued to make my way to the entrance.

I spent $13,400 with Lowe's on a suite of KitchenAid appliances around their top of the line refrigerator. The fridge was dead on arrival, and could not be repaired according to Whirlpool, their parent company. I was also referred to the Replacement Dept, who said the entire production run was defective, and replacements wouldn't be available until January 2019 at the earliest. (It was October 5.). Another appliance smelt of electrical burning, and a repair tech showed up and said "I don't see anything wrong, but I wouldn't leave the house or go to bed with that breaker on."

Lowe's customer service is so bad, I won't be surprised if I don't get a brain tumor with the amount of time my phone was plastered to my ear with the amount of time I spent on the phone for screwing up my two orders for major appliances. I am pleased hearing an american voice, but that makes no difference with Lowe's. No one knows what they are doing between customer service and the distribution centers. Spoke to multiple managers and supervisors and still nothing got fixed. Lowe's credit card services are just as bad. Synchrony bank who service other retailers is horrible too. I was ready to cancel my order all together, but I am afraid of their competition being just as bad. Poor Sears. Used to be the go to for appliances with no issues. What a joke Lowe's and its competition are!

I have shopped at Lowe's for over 25 years and spent an enormous amount of money there and many large and small projects. I have finally decided to sever all ties. Their service is all but non existent with little exception. Their floor employees are not only lazy as hell, but rude as hell. The predominant attitude is annoyance with the customer’s interference with their chill time at work. They don't hesitate to just walk away from the customer as if they have better things to do. On more occasions than I can count over the years, the employee would say, “I'll go check,” then disappear forever into the maze.

I bought washer and dryer online. The customer service for online is hopeless. They don’t know how to handle the order or when to deliver. I get messages and phone calls it will deliver the next day but nothing comes. They keep on insisting me to come to store and place the order again. I just don’t understand why would I place an order online if at the end I still have to go to the store. I am really disappointed for the service of such a big company. I think they should hire more professional people. Thanks.

The lady that was working in doors department saw us & left without helping. The guy in toilets department said, “Sorry I’m busy can’t help you.” The only person who acknowledged us was Enzo & he was so helpful. But we didn’t buy anything from Lowe’s & we never will in future.

I use my Lowe's credit card for all my purchases because they told me it was so easy to make returns but this is not the case. Even if you have charged the purchase on the credit card, you still need to produce the receipt for your money back. The managers have no power to override the system. Unlike Home Depot they offer credit at their store if you purchased it there. So much different. I do not like shopping at Lowe's but they are only blocks from my house so sometimes I have to. They need to be more customer oriented and I see why their stock is so much less than Home Depot because they just can't compare!

I met with a Lowe's rep at the end of July 2018. They were suppose to get back with me August 10 when the materials were suppose to be in. I never heard back - but when my credit card bill came later that month Lowe's had charged me for the fencing and installation. I called Lowe's and found out I was just forgotten (they didn't however to bill me). I then told the manager to cancel the fence and was told my credit card will be credited. I am still wailing for my credit card to be credited and it is going on 3 months. Luckily I turned it over to the credit card company to handle - but I'm still waiting on Lowe's.

My parents used Lowe's for their kitchen remodel. Big mistake. They were expecting Lowe's to know what they are talking about. Many mistakes were made, but the last and most expensive was the countertops. They drove to Chicago to look at granite slabs from the company that Lowe's uses. No one informed them about the difference between granite with mica in it. Now they have a $5,000 countertop that the mica flecks come out every time they set something on it or clean it. There is also nicks and dings all over it. (Not smooth at all). When they complained, they were just told there was nothing they could do. I will be telling all not to ever use Lowe's for a home improvement project. You do NOT save any money.

The Lowe's in Fort Gratiot, MI was once the best place to shop for the pro customer. A couple years back they had the best manager by the name of Randy, they made changes and let him and many other great employees go. They replaced him with a garbage manager named Denise. She lies, puts down her customers and has a terrible mouth. She has offended many business owners like myself by the way she treats others. They also fired all of their delivery drivers and went 3rd party who just cannot meet the needs of the tradesman. And they replaced knowledgeable staff, with a wealth of knowledge in home improvement, for uneducated retail workers who barely know the difference between a hammer and a paint brush. Very disappointing.

Went to Lowe's here in my hometown last night needing a new washer. I picked out the specific washer online which was on sale and a great deal, and showed six of them in-stock, made a copy, and showed it to the so called salesperson cause they did not have the item on display anywhere on the floor. She then looked it up the item and the first question was "are you ready to take it home today?" instead of "yes we have it in stock". I said "O.K." but I need it delivered. She rolled her eyes and said they wouldn't be able to deliver it until November 10 and this was October 19 that was 22 days from now. She told me that they had 3 delivery trucks and they were making 15 deliveries per truck, per day. That's 45 deliveries a day!

After new laminate flooring was installed in my home, we found that two doors did not open/close. The installer, who otherwise did a good job, told me that he did not do doors. After speaking to several Lowe's people by phone, I was told that it was my problem - not Lowe's. Jeff **, who told me that he was the ultimate installation manager, advised me to contact porch.com to get a handyman to adjust my doors. (Lowe's sells and installs doors). I really thought that Lowe's would do a good job and stand behind their service and products and that is why I selected Lowe's instead of a fly-by-night company. My mistake.

On July 15, 2018, I purchased a Whirlpool dryer online. At the time, my order got canceled without notification because the store it went through did not have it on hand. Instead of contacting me, however, the store simply canceled the order. A customer care representative helped me order through another store because it was a sale item.

Purchased a dryer from Lowe's. FIVE times they moved the delivery date on us without notifying us and we waited all day for it to arrive. Two months without a dryer was an inconvenience but to be told it was coming each time was very untruthful. Could not trust them any longer so canceled the order and purchased the same dryer from a company on the East Coast and it arrived within a week!

I purchased a French door from Lowe's on 8/4/2018. We decided to use Lowe's installation services for the install. It about two weeks for the door to come in. After the store delivered the door, the installer called to set up a time. He showed up on time, was professional, and quickly installed the door. A few days later I noticed water puddling up at the base of the door. We recently installed new flooring in the house, so I was concerned to say the least. Upon further inspection I noticed that the water was leaking from the corner of the windows. I took pictures/video and called Lowe's. They sent the installer back out, he quickly noticed that the windows were not properly sealed. I called Lowe's to tell them, I asked if the installer caulking the window as a temporary fix would void any kind of warranty, they said no. The installer left after caulking the window and told me that Lowe's would contact me. This is when things started to get sideways.

I purchased both a riding lawn mower and grass collector made by Husqvarna. On the day of delivery, they never showed. A week later, they delivered the lawn mower, but not the collector. I went to my local Lowe's to ask about delivery 3 times in 4 weeks and still no delivery. They said there was one sitting at another Lowe's about 10 miles away, but they refused to drive over there to pick it up to deliver to me. Finally, after 5 weeks, it was delivered. After using the lawn mower for 5 hours, the transmission broke. Lowe's refused to repair it because I owned it for more than 30 days. I had repair experts look at it and they reported the transmission was made of plastic and not repairable.

Insane! Lowe’s "Professional Services" sold me on a deck construction job beginning of September, charged over $26k to my credit card on the same day. Then postponed the material delivery and start of service 4 times, and now, after having waited 1.5 months on them getting started on a project that should have been completed by now, called me to inform me that they would just "refund" me and not follow through on delivering the ordered and paid service. I got completely screwed by Lowe’s: out of $26k, out of 1.5 months lost, dozens of hours in troubleshooting their sub-contractor LKN Custom Homes, 1.5 months of a lot of money tied up with Lowe’s.