Lowe's Home Improvement Reviews

I called Lowe's and asked that the damaged tub be picked up and we be fully refunded. They said since it was a "special order", which I ordered it online so I guess that means it's a special order, I might have to take it back to a store myself but they were going to put in a request to have it picked up. I'm 7 months pregnant and do not have a truck, which is why I had it delivered to my home. If they're going to deliver damaged items, then the customer should not have to haul a large item to the store for refund. This entire order has been a complete fiasco and has been a complete waste of time and energy. I can no longer buy from Lowe's.

Original Review: The past two times I ordered online through Lowe's the delivery process has been an absolute fiasco. I ordered a washing machine months ago, The delivery company said it would be delivered between a certain time. The delivery company called well before our scheduled time, and since I wasn't expecting it, I wasn't around my phone as I was in a work meeting. The delivery company said they waited 15-20 minutes which also was not true because my husband had come home at lunch and arrived about 2 minutes after they called, and they were not there. They wouldn't come back to deliver the washing machine, I had to reschedule, which the next available delivery wasn't for days.

More recently I ordered a bathtub to have delivered to my house. When I ordered, it said it would be delivered by July 1st. When the tub was shipped, I received a confirmation email saying my item would be delivered soon. I called Lowe's on July 1st to confirm it would be delivered. The customer service rep contacted the vendor and they said it would get delivered that day. 7:30 pm rolls around, and the delivery still hadn't come. I called Lowe's again but the vendor was on the East Coast and was closed. So I called Lowe's for a third time the following morning. I was then told that I was supposed to have called the vendor to set-up delivery. However, NONE of my confirmation emails communicated I was supposed to set-up delivery. Then I was told they tried calling and emailing me but the phone number was an invalid number.

I checked my confirmation and the number listed was correct. Come to find out, the vendor had a completely wrong area code?? I also did not receive any emails, I checked through my inbox and junk mail. So now I have to wait another day for the delivery which delays renovations. If you order a larger item online and don't need it by a particular date, then order through them. But if you're expecting to receive it when promised, don't be disappointed when the delivery process turns into a huge hassle and you have to waste time calling Lowe's multiple times to find your order.

The first time when we ordered the blinds they couldn't even find our order in the system after being a week late for delivery and told us they were sorry and didn't know what to do. We should've asked for a refund and left right there but we were idiots and came back a few months later to try a floor purchase/installer. Just pay more to have anyone else do your floors. One of the worse companies I've ever worked with. I don't swear or cuss but if I did I'd have a book of 4 letter words for Lowe's.

Lo and behold the installers complete all but an 8 1/2 foot section and just left.... no communication. I call on the 26th of June and Lowe’s says they ran out of material. They will complete it when the material arrives. Why start if you don’t have everything you need? So I’m sitting here with an eyesore gap in my fence for the unforeseen future. This is foul! Everyone’s answer is they are human and they make mistakes. This is not how good business goes. I trusted Lowe’s and and rant and rave about them and this is what I get.

The problem was that she asked for help at least three times and no one came. Finally, another person showed up only to tell us the terminal was being used for someone to make a job application. I gave up and left. Shame on you Lowe’s. One person working her heart out. You should know how to handle a large difficult return and not inconvenience your other customers. Especially at lunchtime. I don’t usually take the time to complain but I’m making an exception this time. Also, the Home Depot up the street is just as close and we’re going to try them for a few months.

Now fast-forward 6 months into the future and note the following: 1. Windows that were either installed incorrectly or are missing pieces. 2. Screens that are ripped and/or bent. 3. A front door which -after much ado- was returned but never properly refunded. 4. A lifetime guarantee which clearly nobody takes seriously and exists in promise only. 5. A company which -even after trying to resolve issues with much patience and follow-up on the client’s side – doesn’t care.

Unfortunately we live in a world where a company who has been lacking basic communication skills can survive, where a customer’s complaints and attempts at securing what the signed contract called for– a promise to the client- can not only be not kept but the customer also penalized for attempting to resolve the issue. I am left paying for a job half-done with no avenue for recourse. How is that OK?

- sent unqualified workers 1-2 days per week throughout most of last summer.

I received word today that Lowe's only intends to refund $15,000 of the original $45,000 price for this deck. Our initial down payment of $15,000 covered the original cost of the materials, meaning Lowe's expects us to pay for shoddy work and a deck that took, I repeat, ONE YEAR to complete. They also do not intend to pay for the damage to my front lawn which occurred when the contractor left materials on it for weeks, causing the grass to die. The deck still has minor problems, but the second contractor who was hired to fix the original contractor's mistakes was showing up so infrequently that we finally decided to sign off on the deck instead of waiting another 4-5 months for those small issues to be resolved. This has been a stressful and deeply disappointing experience for us. It's clear that Lowe's doesn't care about their customers.

Two more weeks went by and I got a call from 1-800-Lowe’s to schedule my fence install. I scheduled my fence install for Friday, May 24th at 8:00am. The installers arrived on time and were great to work with. The contractor was Broken J fencing. The installers began working on my new fence and I was amazed at how fast they got my old fence down and the new fence was going up. Several hours into the project the lead installer told me that there was a problem with the gate, that they had ordered the wrong one and that they would have to order the correct one. I was very disappointed considering how long I had already waited for my fence install. They finished what they could and “laid” the wrong gate up against my fence to cover up the gaping 8 foot hole. They stated that it would be two weeks before the new gate would arrive.

After two and a half weeks I still hadn’t heard from anyone at Lowe’s so I decided to call them to check the status. I spoke to one of the managers, Keith at the Monroe location and he took down my information and said that he would get back with me regarding my incomplete project. I never heard back from him, but I did get a text from the original fencing advisor stating that my gate was on order and it would be another week.

I am EXTREMELY DISSATISFIED with the amount of time that this has taken and the lack of concern and communication that I have received during this entire process from Lowe’s. So disappointed that I started this process back in March and it is now June 12th and I'M STILL WAITING!!!! I have been very patient throughout this process but enough is enough! And I won’t even go into the very expensive solar caps that I wanted. Didn’t get those right either. Last time Lowe’s, wanted to support a NC based business but will be shopping at Home Depot for all of my future home improvement needs!

Fast forward to the day the install was completed. The installer was there and then all of the sudden I look out my window and he was gone. I immediately noticed the gate to the fence was installed uneven and called the project manager right away to notify that I was not happy with the way the installer installed the gate and that I was not pleased that the installer did not communicate the gate would look that way and give me another option. I immediately requested that the gate be fixed or moved. The fact that the installer left without requesting a walk around from me to make sure that I was satisfied, tells me that he knew I would not be pleased. Now, we receive the first snow of the season and I knew the installer would not be back to fix the gate anytime soon.

I call the Lowe's project mgr again in early spring (end of April 2019). I am now being advised that I will have to pay to fix something that I was not given the option to agree or disagree to (absolutely unacceptable). The project manager who is very empathetic but obviously cannot resolve my issue on his own, advises he is working with management on an acceptable resolution. I feel as if I am being given the run around since I have been calling every 2 weeks since April and still do not have a solid plan of how this will be resolved. I have other projects that I need to have done in the yard, but are dependent on where the gate will be relocated to.

The second issue is still ongoing. I purchased a dishwasher (with the hoses they require for paid installation). It was installed on May 28th. When my wife went to use the dishwasher (May 31st), it leaked all over the floor. She called the Mooresville Lowe's, who told her nothing could be done until Monday. The employee said she would be put this on an "urgent list." In the meantime, we had to turn the hot water off in our kitchen. Monday and Tuesday came and went...no calls. Wednesday my wife called Lowe's, who directed her to the installation center. They said they never received a work notice from Lowe's. My daughter went to Lowe's with my wife Thursday to speak with a manager. She said there were no notes in the system of any issues (our complaints were never documented). Since that encounter, we have been back and forth between the installation center and Lowe's, accomplishing nothing.

My daughter finally called the corporate headquarters on June 7th. They assured her they would send a complaint to "a district or bigger manager." Additionally, my daughter would get a call within 24 hours, which never happened. So here we sit, a new dishwasher that we cannot use nor can we use our hot water in the kitchen. This has been ongoing since May 27th. I would not recommended this particular Lowe's store to any of my friends or family members. When management can't even get this straightened out, after several phone calls, what is a customer to do?

Now the fence installation I've already paid for has been pushed back to the middle of May. The middle of May rolls around and once again no fence. I call Lowe's again and they can't find my order because they can't find my phone number, again. I ask to speak with the store manager and am told the store doesn't have a manager. I ask for the number to the District Office and am told there is no District Office. Apparently it is the "Regional" Office and the person either has never even heard of synonyms or just flat lied to me. I tracked down the number for the District Office and spoke with someone in customer service. She was very helpful and connected me with the Store Manager who said he would look into the matter and call me back that day. He didn't. However, I did find out that the fence installation was scheduled for the first week of June. Wee I was pretty freaking upset at this point.

When I arrived home I found all of the materials sitting in my yard. I thought that perhaps they were going to install the fence. Nope. They delivered the materials figuring (I guess) that I would be stupid enough to be satisfied with this gesture. Right. I wanted materials for 600 feet of fence sitting on my grass for several weeks. So I call Lowe's again. They can't find my order because my number doesn't turn up in their system. Seriously. At this point I don't even want the fence anymore, but my wife talks me down off the ledge and I do get them to come get the materials and to give me a firm date for installation.

Here is how I feel about the ordeal: Regional/District Office - very helpful; Monroeville Store Manager - either incompetent or completely insincere, Monroeville Lowe's project coordinator - I have no opinion because she NEVER answers the phone and NEVER RETURNS PHONE CALLS. Monroeville store personnel - most seemed to want to help. At least one person just straight up lied to me. I believe someone needs to explain how to "fix" customer information. I suspect they wrote my number on their screen with a sharpie and thought that changed it in their system. Estimator - NEVER returns calls. Delivery person - wonderful; couldn't ask for a nicer guy. Fence installers - awesome; professional; courteous.

My fence is installed and there are leftover materials. Lowe's wants me to "give back the materials" without any credit against the money it now seems like I paid them several months ago. Lowe's called to ask how the installation went. I called back the number I was given and they couldn't find my account because my number didn't come up. I kid you not. After my blood pressure dropped out of the danger zone, I asked for the project coordinator's number at the Monroeville store. I called her. She didn't answer the phone. I was asked if I cared to participate in a survey after the phone call. It didn't work due to technical difficulties. Because of course it didn't.

At this point difficulties begin to increase as the contractors did not return on Friday May 10 as they had told me. They became elusive to reach by phone and even contacting my project coordinator from the Lowe's installation services number proved useless as he would only call and leave voicemails with their office only to receive nothing back and not return my calls himself.

May 13 I received a voicemail from the contractor stating they would return that Monday (the 13th was a friday) and that work would continue Monday and Tuesday. The workers did not show up either of those days and no contact was made with me by the contractor and no answers were ever given as to how this occurred. This same situation happened on another occasion a week later and the excuse was that they had a tire blow out on their truck and would be with me that afternoon, they did not show up. They did not show up the next day either. By this point I had become irate with the sub-contractor and with Lowe's and was receiving no feedback or communication, I was personally making calls to the contractor, my project manager, going directly to the store in town that brokered the service agreement and every single voicemail I left with the various parties involved received no returned calls.

The only 2 occasions on which actual workers have shown up and actual work on the fence has been done was May 8 and then June 5, a Wednesday in which 2 individuals in a small and unmarked pickup truck came onto my property to do the work and did about half of the overall fence (this is as of June 10 as I am writing this review). Much of the material from the original delivery has been deemed unusable from warping as it has sat out in the weather for nearly a month due to these delays and no shows from the subcontractors which is causing more delays as they did not return after June 5 due to waiting for materials and now as I've called them today (6/10) I have been told they will return tomorrow now that they have the materials.

I have begged for a new contractor since the very first incident when they didn't come back, I have demanded a refund as I already paid for this project in advance, I have spoken with supervisors in the corporate office and it has been "escalated" but nothing has been done so far and I even got the personal number for the owner of the subcontractor and called and left voicemails that have gone unanswered.

In summary, my contract has been in place since March 5 and as of June 10 the work is still not completed, the contractors have informed me more than 3 times they would be coming to my home to do the work and not shown for inexplicable reasons, Lowe's has done nothing to solve this situation and their selection of the sub contractor; Specialty FDR out of Greenville, NC and owned by Sean McLawhorn has shown that they do not adequately interview their subcontractors or select professional companies to do their work.

Specialty FDR is not BBB accredited, does not have a web page or Facebook page and seems to only have approximately 4 employees and even speaking to the main office only means that they will call the owner and find out where the crews are which means they never really know what's going on with their own people. I will continually harass Lowe's to resolve this issue and will continue to leave negative reviews for my dissatisfaction with their fence installation service in order to prevent others from making the same mistake.

Original Review: I purchased a skylight online from Lowe's. My order was confirmed and then I received an email that the pickup would be delayed but they would let me know as soon as possible. I then received a voicemail from some kid that could barely get the words out stating that they were out of stock and my order would be cancelled. At no point, was I advised that this price was on a limit stock and was until quantities ran out. I called CS and asked for a callback. Nothing, I emailed the next day. Nothing so finally I closed my office door and proceeded to hold. When I spoke to CS I was told that they couldn't do anything for me because that location was out of stock. I told them I bought it online and didn't care where it was coming from, I bought it from Lowe's. The rep told me that even though they advertised it, even though I purchased it, even though they didn't mention that it was limited to available stock she couldn't help me.

It was being discontinued by the location they designated the pickup from. They had stock at other locations and would be happy to sell it to me at regular price. ALL THIS SOUNDS REALLY FRAUDULENT TO ME. THEY PUT SOMETHING ON SALE ONLINE AND THEN DON'T HONOR IT. It's discontinued at one location but a couple of miles down the road, it's available at the regular price. I'll never shop at Lowe's again and as a CS manager in a call center myself, I'll share with everyone the dishonorable experience I had with Lowe's.

I'm also tired of the stores. The employees are spread too thin, they aren't happy and are not very knowledgeable. The turnover is quite high too. This isn't the company that it used to be. Because I need the light fixture and Amazon didn't have it, I've ordered it again. I copied the page including the ship to address. We'll see how it goes.

So I rescheduled, and another day where I had to set aside time from work to be waiting for them to bring my dryer back. They arrived with a whole new dryer, and the door still opening the wrong way. This time they said I have to call LG to get someone to switch the door and they couldn’t do it. I now have to call someone else to come fix it. It’s getting expensive, with having to tip the delivery guys each time Lowe’s messes up. I will never buy from Lowe’s again for anything. This was a $1,200+ dryer plus installation, so I expected more than them letting me figure it out on my own. Shame on you.

Lowe's contacted us and told us we needed to pay to remove the flooring, we refused as the flooring did not need to be removed. Lowe's stated QIG told them the manufacturer of the new flooring required the floor be removed before installing the new flooring (keep in mind contract was already signed). We contacted the manufacturer who sent us an email with the installation guidelines, guidelines state that the flooring can go over hardwood and ceramic tile and that the floor did not need to be removed first; we provided this to Lowe's. QIG shows up and starts tearing up the floor. With the height difference between hardwood and ceramic tile (when the flooring was removed) there was going to be a height difference which we informed the installer and Lowe's of.

Sure enough, there was a height difference once it was all torn up. Keep in mind we did NOT sign a contract authorizing the removal of the flooring and the contract states any changes, even to the DATE must be signed by all parties. The contractor tells us we will need to pay to raise the subfloor, they called this an unforeseen circumstance but it was not unforeseen as they had been informed there would be a height difference. We refuse to pay the difference, tell Lowe's they should not pay the cost to raise the floor and QIG threatens to stop the project if we do not pay so Lowe's paid for it.

Prior to the removal of tile, the installer began "trimming" the door frames, we stopped them before they finished the fourth door frame. Lowe's is telling me that the installer says they did not cut any door frames, if this was the case why is there a door not even 3 ft away (between two that were trimmed) that has casement going all the way to the floor and the four that were trimmed are floating? The installer finally began putting the flooring down, after demolition they should not have done and we did not sign off on, to find out that the flooring was sent from two different manufacturers, 48 or the 88 boxes were different material that LOWE'S has ordered. We contacted Lowe's, they ordered the correct flooring but only ordered 20 boxes when we needed 48 because QIG told Lowe's to order 20. QIG stopped the job, leaving us with only subflooring.

When they showed back up and noticed there was only 20 boxes and they were then short 28 boxes they put down enough to get halfway through the kitchen (to the island) and it stayed that way through Thanksgiving. At this point we were nearly 2 months with only subflooring. When QIG left, we had 19 boxes that could be put down, this was enough flooring to finish our kitchen for Thanksgiving but they claimed they were out of flooring. They showed up on December 9th, finished putting the flooring down, did not put quarter round under the refrigerator even though it did fit, they claimed it did not.

They also did not reinstall a toilet that they had removed and were paid to put back. The flange was floating a little less than a quarter inch above the new flooring. Their reasoning for not replacing the toilet was that the height was an unforeseen circumstance, however had the flooring not been removed (as it wasn't supposed to be removed) there would not have been an issue with the flange floating therefore not an unforeseen circumstance. We were left for nearly 3 months with sewage gas seeping into our home, it smelled horrible, our entire family was sick from these toxic gases. Within 48 hours our 3 year old was in urgent care, given antibiotics and steroids diagnosed with a BACTERIAL respiratory infection.

By the end of the month the entire family (6) had been in and out of urgent care at least twice, all with bacterial respiratory infections. Bacterial infections are NOT contagious. Finally in February the toilet was placed over the flange, but it was by another contractor, not QIG. Our family finally began getting better after being on 3 rounds of prescriptions, however my husband continued to worsen to the point he began coughing up blood. He ended up in the ER with pneumonia from the toxic gas that had allowed spores to get into his lungs and bacteria formed. At this point, the flooring is down, the family is healthy, we still not have baseboard in the bathroom where the toilet was replaced (that was supposedly an "unforeseen circumstance).

The issue is that we were left for MONTHS without any flooring, then FOUR of our door frames were cut (QIG says they were not) and we all experienced bacterial infections from their negligence. We contacted the executive office, Skyler informed us that Lowe's needed to factor in all of the money they had paid (this number changes every time you talk to them) into our compensation amount. However, I have repeatedly told Lowe's to hold the installer accountable and Lowe's failed to do so. Our door frames are floating because they were cut, this is a destruction of property from THEIR contractor. Lowe's wants us to sign a gag order and will compensate us $1402, we refuse to sign our rights away as others need to know what to expect from installation services and therefore refused to sign a gag order. Our counter offer was for Lowe's to refund the full installation fee if they wish for us to be gagged.

Lowe's opened a claim for our medical treatment, however we are expected to release our PRIVATE medical records to Lowe's for the INSTALLER to determine whether or not they will pay it; as this is a violation of our privacy we have agreed to release to EOBs but refuse to release our medical records or sign any releases for a medical record release; this is a HIPAA violation. See our timeline below and we have photos that Lowe's sees as unimportant.

TIMELINE: LOWE'S/QIG FLOOR INSTALLATION ISSUES TIMELINE: 9/19/2018 Phil form QIG came to do measurement detail. 9/21/2018 Signed Lowe's contract, ordered floor, estimated installation competition date on contract 10/21/2018. 9/27/2018 Told floor would be installed tomorrow after floor is delivered, floor requires no acclimation time, and to have all areas where floor will be installed cleared of personal belongings. 9/28/2018 Floor is delivered. Contacted Lowe's to ask what time the installer would be here to install, Lowe's provided installer number. Contacted QIG, Judy, who said we weren’t scheduled for installation and she wouldn’t schedule installation until flooring had been in the home for 48-72 hours, refused to schedule installation for the following week even though floor was in the home currently.

10/01/2018 Called QIG, Judy, again after waiting the “required” time for the flooring to sit in my house, she scheduled installation for 10/15/2018. She asks if we have already “removed the glue down vinyl flooring,” to which I responded we do not have any glue down vinyl as we only have carpet, hardwood, and ceramic tile. She then removed the scheduled appointment without informing me. Lowe's calls to say we have been removed and QIG will need to come back out to verify the flooring. 10/15/2018 Phil from QIG emails me a copy of his layout, has several things listed wrong, and states he needs to come back out to our house to verify there is no glue down flooring.

10/16/2018 Phil arrives, walks through the house, verifies there is no glue down flooring. He contacts Lowe's and tells Lowe's that we need to “remove the glue down vinyl flooring” after he left. Gary from Lowe's contact us to relay this message, I informed Gary that we do not have glue down flooring and someone from Lowe's needed to come and verify this because Phil has messed up on several things throughout the entire project. 10/19/2018 Gary from Lowe's comes to verify the flooring we have. He returns to Lowe's and confirms we do NOT have any glue down flooring and do not have any vinyl flooring.

Gary is NOW told by QIG (Phil) that the entire floor must be removed before the new flooring can be removed because “the manufacturer doesn’t allow this floor to be installed over hardwood flooring because it will rot the subfloor or ceramic tile because the grout lines will start to show.” Gary relays this message to us stating we will be required to pay this money before the installation will be scheduled.

Bobby ** relays this same message to us and asks us to pay half with Lowe's paying the other half, we refuse to pay for the floor removal because Phil has repeatedly messed up, there was no mention of floor removal from the beginning, and there was no such requirement by the manufacturer. Bobby calls us back to let us know Lowe's will cover the removal cost to remove the floor. I informed Bobby that removing the wood floor would lower the floor of that room making it not level with the subfloor where the tile was to be removed and that would require the floor to be brought up. Bobby was also informed there was no such requirement according to the manufacturer.

At some point, Judy calls to schedule installation again, she schedules for 10/3011/3/2018. I reminded her the contract we signed stated the install should be completed by 10/21/2018, she stated Lowe's doesn’t have authority to give that date as they do not have access to QIG scheduling. 10/30/2018 QIG installers arrive and start demolishing the floors. Alex, installer, states they will not remove the tile in the laundry room that is under the sink in the laundry room. He said we would need to call a plumber because he is not a plumber. 10/31/2018 Alex, QIG installer, told us we would be required to raise the subfloor in the formal dining room (Phil listed as a living room) where the wood floor that was removed lowered the floor. We told him we had already started we would pay any more for this project.

We contacted Lowe's, who told us they would leave if we didn’t pay and the project would be on hold until we did pay. Joette, Lowe's assistant manager, contacted customer care where a representative named John contacted us. He stated we had been compensated more than enough by Lowe's paying to remove the flooring. He was very rude and refused to get us to his supervisor. LeAnne from QIG contacted us, she also was very rude, we informed her Phil has messed up and left out important details more than once. She stood by Phil’s work. She stated she didn’t care if it was there and it wasn’t documented by her detailer, that was our problem and she was telling her guys to pack up and leave. We went to Lowe's and spoke to Joette in person, she pulled the contract and saw they were in fact wrong.

After a lot of back and forth we received a call from Sarah, assistant manager, at Lowe's, she said they were going to cover the cost to raise the subfloor but we would be required to sign a statement stating they wouldn’t cover anything else related to the subfloor; we agreed. Sarah brought the statement, and it was signed. We also spoke with the manufacturer who again stated (and sent an email confirming, which we provided to Sarah) the flooring we purchased CAN go over hardwood or ceramic tile flooring without being removed. LeAnne continues to state it is the manufacturer’s requirement.

Around 5pm, installers informed us the flooring came from two different manufacturers and were completely different products. We had 48 boxes of the wrong product. Alex contacted LeAnne (QIG) and told her there were 48 boxes of the wrong product. We had 88 boxes total, he had put down 4 boxes and had another box opened, this left him with 35 unopened usable boxes. LeAnne told them to pack up and leave. We contacted Lowe's, spoke to Allen (assistant manager), he said to bring him to two products and the UPC off both to get it straight. We took the two different flooring boards in with UPC codes. Allen immediately noticed they were indeed different. He took the UPS where Alex (QIG installer) had wrote 48 on the UPC we needed, Allen was informed we needed 48 boxes of that particular one.

11/01/2018 Lowe's orders the corrected boxes. 11/09/2018 Corrected boxes are delivered. Contacted QIG, Judy, to schedule installation. 11/17/2018 QIG installers show up to complete installation. Alex immediately asks where the other boxes are after counting, he said there are 28 boxes and supposed to be 48. We contact Sarah at Lowe's, she contacts Gary, Gary states that he ordered the number of boxes LeAnne told him to order. Alex told us before leaving that he was told by LeAnne not to return on Monday (11/19) as scheduled. He said she told him they would be back after all the boxes had arrived. We spoke with Allen was as confused as we were as to why they weren’t returning, he said LeAnne told Lowe's her installers were out of boxes, this wasn’t true as they had 19 boxes that were unopened.

11/19/2018 Sarah orders the other 20 boxes. The installers could have finished the kitchen (less than 152 sqft) with the other 300 sqft of flooring in the 19 boxes that was onsite, they could have also installed the trim around the areas where the flooring was complete. 11/21/2018 LeAnne refuses to answer my calls or return calls. Teresa, from Lowe's Customer Care, contacted us to discuss our situation. We told her the entire story, she said they were told the installers were out of materials and couldn’t work until the 20 boxes were in; we corrected what LeAnne had told her as we do have all the trim and 19 unopened boxes of flooring. We told Teresa we had enough flooring to finish our kitchen before Thanksgiving and wanted that to be done as we had family coming in and were hosting Thanksgiving.

Teresa contacted QIG, they refused to send their installers to install what was onsite. Teresa called us back to apologize and tell us that QIG refused to finish the installation. 11/28/2018 We contacted Lowe's, spoke with Allen, to check the status of the flooring. He made some calls and called us back to inform us the floor had not yet arrived. 12/5/2018 We contacted Lowe's, spoke with Sarah who said the floor was in and she was scheduling delivery for Friday. 12/7/2018 Remaining 20 boxes of flooring was delivered. 12/09/2018 QIG installers arrived to finish the installation of the flooring.

QIG stated the flange for the toilet was too high since they had removed the tile (the tile did NOT require removal as LeAnne had previously told Lowe's) and said we would require a plumber to install the toilet. (see picture). SIX door frames were left “floating” (see pictures) due to QIG “trimming” the frames prior to the tile removal and leaving the frames higher than needed for the new flooring to slide under. Original tile did NOT run under the door frames. Floor was finished; above issues (frames and toilet) remain. Spoke with Sarah at Lowe's, she was contact CPO to get a plumber. 12/10/2018 Updated Allen on the issues, he said they were waiting to hear back from CPO.

12/13/2018 We called CPO, LeAnne will not answer or return our calls. 12/18/2018 We called CPO, person we spoke to told us they would get back to us and if we didn’t hear from them by Friday (12/21) to call them back. 12/20/2018 We called CPO again, Jerrilyn spoke with a supervisor who asked for pictures of the issues in order to fix the issues. Supervisor said they would need to get another installer to correct these issues. 12/21/2018 Emailed pictures and this timeline to Jerrilyn at Lowe's CPO. Sewage gas has been seeping into the house since 12/09/2018 (12 days) without any resolution. We unnecessarily dealt with unfinished kitchen/main living area flooring throughout Thanksgiving with a house full of guests.

12/22/2018 We called Lowe's again, representative stated she was sending email to FSM to get this dealt with and to call back Monday. Said it was Saturday and nothing could be done. 12/24/2018 We called Lowe's CPO again, the representative stated she was emailing the FSM as an email marked as high priority to get the issues we continue to have resolved. Said Jessica, the FSM, was out for the holiday and would hopefully see it on the 26th. 12/26/2018 We called Lowe's CPO again, representative reviewed the notes, stated it was “the first day after the holiday” and she would assume Jessica was looking for another installer in the area to finish the job. She told us to call back tomorrow. 12/27/2018 Kiera mud based was required. Kiera called back, sending plumber to assess the cost for toilet.

Spoke with Allen at Lowe's store, updated him on what QIG told CPO about floor being mud based and this was “unforeseen”. 12/29/2018 ** (? Plumber) called to say they would be coming to view the issue to assess for cost on January 8th. Called Sarah at the local store, she said it was unacceptable as she has spoke with CPO 3 weeks ago and this still wasn’t resolved. Sarah called CPO, did a 3 way call, plumber did not answer. 01/02/2019 Called CPO, spoke with John, told him it is unacceptable we’ve been dealing with sewage gases in the house since Dec 9 and kids are all sick with bacterial infections and on antibiotics as of Jan 1.

Couple options, have original installer come on the 8th or company Michael and sons plumbing come and we are responsible for paying COD so Lowe's will not cover it. I informed John I would not be paying for this correction as the installer messed this project up. He asked if I’m sure I have the correct interpretation of the installer messing up the program. I asked for a supervisor, John said “so you no longer want the floor fixed immediately, you now want to speak with a supervisor,” to which I responded “yes I do want to speak with a supervisor.”

Spoke to CPO supervisor, April, going to speak with the plumbing manager to see if there is someone else they can send out to get the toilet fixed. She said the installer is responsible for fixing the door frames as that is “part of your installation.” Will call back or have a coordinator call back regarding toilet. Said that should have been addressed as an emergency situation and already dealt with.

01/08/2019 Steven from QIG came, said he would put coasters under the door frames and he would get caulk to match the flooring to go around the refrigerator. I voiced concerns regarding my doubt for the parameter being caulked as I do not believe the installers caulked, especially considering around the refrigerator isn’t caulked. He said he would come back out. ** assessor came, said he was told this was a new toilet installation and he wasn’t qualified to assess for existing plumbing and this is a completely different job than he was told. Said if the tile hadn’t been removed the flange wouldn’t be too high and that ** would have to send someone else out.

02/01/2019 Returned call to CPO voicemail from Kiera asking if we were satisfied with the installation.

Told the representative who answered, Candace, our story, she pulled the file and saw the pictures confirming everything I had said. Said she would get with her supervisor about getting another installer out here to fix it since two installers haven’t done anything and about getting us a refund. Explained the situation that we are not staying at home right now due to the unresolved bacterial infections the kids have had since the 21st and that our primary concern is the toilet but the flooring and door frames are also of concern and we expect all issues to be corrected. Candace said the supervisor told her to email her so she can get in touch with FSM, spoke with ** stated issue with flange but never received work order to do that. Going to talk to supervisor about getting work order to Perez. Said to call back after these issues get resolved to get compensation.

2/09/2019 Emailed Sara and Liz **, asking for an update and informing of the information I received from the conversation with CPO on 2/1/19. Issues still not resolved. 2/17/2019 Emailed Sara and Liz ** because no one has contacted us. Still no contact from contractors, ** never came back out, QIG never came back out. 2/19/2019 Called Franklin store, spoke with Allen, said he would email Sara as he knew she had been corresponding with CPO.

Informed him we had to move back into our house because we can’t keep paying for lodging after being out of the home for 3 weeks. And that after being in the house for 3 days, I have now joined the rest of the family with antibiotics. 2/20/2019 Called CPO, spoke with Cherrelle. Changed phone lines as I got a call from another Lowe's number, it was Phaedra **, see notes below. Phaedra **, with Lowe's. Direct line **. Claims department, going to send someone out, should call within 2 business days, to start getting this taken care of.

Contacted Henry ** to provide a work order and see how soon he can get out here.** – forwarded the email from Sarah ** at CorTec to her for her to review and see that QIG has repeatedly lied about our case and that the floor never needed to come out. She provided Henry the work order, he will be calling to schedule to come out to fix the toilet; I have to call her back as soon as he completes the order but she will be out of the office the rest of the afternoon today. 2/27/2019 Henry from Creative tile came out to fix the issue with the toilet

Emailed Phaedra ** to let her know that Henry has completed that task and to follow up on what will be done next to resolve the other issues. 3/08/2019 No response from anyone at Lowe's, emailed Phaedra ** again asking about the rest of the unresolved issues. 3/15/19 Emailed Phaedra, Liz **, and Sara ** to try to get a response as there’s been no communication. Got a call from Kenny, Phaedra is out and asked him to contact me. He has contacted Jessica (FSM) to get another installer out to fix the flooring issues. Said he would contact me Monday at the latest. His number is **, email is **.

Received a call from Phaedra ** at 6:10PM. She stated that Lowe's will NOT be completing anymore work because Lowe's has already paid over $4,000 for this job. I stated Lowe's should not have paid any of that because it was nowhere in the contract and it was a lie for the installer to state it was required. I asked if Lowe's would honor the warranty to put the plank in place in the kitchen as the warranty requires the floor to be waterproof and there’s a plank not “clicked” in place and asked about the caulking. Ms. ** repeated her same statement, that Lowe's would not be sending anyone out or fixing anything else as they had already spent over $4,000 on my floor. I asked for a direct answer of yes or no as to whether or not the warranty would be honors and she stated they had already paid more than the warranty would have covered and no one else would be returning.

3/18/2019 Emailed Lowe's Executives. Got a call from Stephanie **, CPO Install Office. She said Sara had sent her my email from Friday night and she wasn’t sure how our situation got this bad but she wanted to try to fix it. I informed her of the email I had sent the executives and she asked that it be sent to her. Said she would review all of this tonight and get back to me by noon tomorrow. Got a call about 6:30 from Skyler, she was from the executive office and works with Mr. **.

She was asked to handle our case, we will no longer be working with anyone from CPO or the store. She said she understands the frustration and sees the documentation that we wouldn’t be receiving a finished install or services from Lowe's and cannot understand why that is. She noted that this call was recorded. She plans to have all information in her possession and reviewed with a solution by next Monday, the 25th. Will be emailing me her contact information so that she can be reached if needed before next Monday. ** Executive Customer Relations Case Manager **.

3/20/2018 Skyler called back to discuss options. Lowe's is going to look for someone to do custom work to fix the casements around the doors. Lowe's will send the installer our to remove the flooring up to the improper plank, fix it, then lay the flooring back down properly. Lowe's will fix the flooring under the refrigerator to make it look neat. QIG said they aren’t trained in caulking the parameter and Lowe's will get someone else to do that to ensure the flooring is waterproof. Skyler will remain our POC until everything is corrected. 5/31/2019 After a lot of back and forth, Skyler has informed us that they will only offer $1,402 for reimbursement of the installation. She sent another email this afternoon stating that they will allow $150 more if we chose to forfeit the casement molding.

Lowe's has made the determination that it is acceptable to leave the door frames floating rather than properly fixing. We were sent a Release of Claims form that revokes all of our rights to ever mention this project and Lowe's wrongdoing again if we accept their insulting offer. We informed Lowe's that we would only have our rights revoked if they refunded the entire installation fee of $3407.33 as they breached the contract many times and we have destruction of property. I had previously responded in email to the executives, including the President Marvin Ellison, stating that our counter offer was for the full installation reimbursement and that I expected a response from Mr. Ellison himself to close of business today. Skyler had called and told me that Mr. Ellison will not respond to me.

6/03/2019 Lowe's failed to respond. We refuse to allow our rights to be revoked. At this point, we will begin posting all photos and this timeline online and review sites for all to see so that others know just how awful the process was and how it is perfectly acceptable for Lowe's to breach a contractor and the installers to destroy your home.

Every time she called me, which is a lot, she recorded the conversations. She told me numerous times that my one year warranty starts the day I sign my certificate of completion. To date I have not signed the COC. Today my new project manager tells me that the warranty started in March 2019. I told him I did not sign a COC yet. He got with his supervisor (whom I am NEVER able to talk to) and was told that they tried calling me in March and I did not get back with them and that is when the job was complete!! Again, I NEVER signed a COC and I STILL DO NOT HAVE AN OPERATING SHOWER!!

The project manager states he will again talk with his supervisor (whom I am not able to talk to myself) and will get back with me tomorrow. I told him I can produce my phone records so he can review all of the recorded phone calls from the previous project manager (that is no longer there???). I certainly hope that these recorded phone calls were not mysteriously erased.... At this point nothing will surprise me. Bottom line BEWARE and do not have any type of home improvement project done by Lowe's.

Updated on 08/11/2019: We hired Lowe's to do 2 bathroom remodels. On November 3, 2018 we paid by personal check 100% of the project. The project started on January 22, 2019. Today is August 11, 2019 and the project is still not complete. We have been without a shower for over 2 months because the first contractor they hired was inept. We have had issue after issue, the latest (over 2 months ago) being the ceiling below the shower leaking. From day one of the actual project (January 22, 2019) there has been nothing but issues.

There were many "no shows" from the workers with no notification. The paint job was horrific. The inconsistencies and lies provided to me by the contractor were numerous. Our project manager is in another state so we communicate by phone. Unfortunately I am told over and over that the new contractor will be in touch with me. I feel that I am being told things just to try to appease me for the moment. Long story short, the Lowe's has had my money since November 2018 and today is August 11, 2019 and the project is still not complete and I am without a shower.

Original review: In brief, on November 3, 2018 I paid 100% of a two bathroom remodel through Lowe's. The project began on January 22, 2019 and as of today, June 2, 2019, it is still not complete. The contractor, who in the beginning I thought was nice and would do a good job, has been sub par. During the course of the demo/remodel there were several days of "no shows". The paint job was horrible (I have pictures to prove it). They were suppose to come last week to finish out the "punch list" and again were a no show. Today, our ceiling started dripping water right underneath the tiled shower that they installed upstairs. I reached out to him several hours ago with no response. Needless to say, there are many things that need fixed with the most recent being pretty major. We do not want the original contractor to step foot in our house again. In fact, we may be seeking legal action as this has gone on far too long.

Since the purchase date, Lowe's has changed the delivery date again - now FOUR TIMES. Instead of delivery within 3-7 days, it will have been 16 DAYS since the purchase - provided we don't cancel the order, which we may yet do based on the store manager's callback today who's fulfilling the order. Doesn't inspire any confidence. I recommend avoiding doing business with these people. The company's financial performance has suffered recently so who knows how long they will be around.

While trying to take my purchase out of my car, my neighbor stopped by to lend a hand. He is moving in about a month and told me that he would give me his as he didn’t want to take it with him on his move. He had only used it one season, so it was nearly new. I had a doctor’s appointment near Hatfield the next day and stopped by the Lowe’s to return the item, but I first asked about the $30, which I would like to use in the future. I was told that it was a ‘use it or lose it’ gratuity. I asked to speak with the store manager and learned they only had department managers on staff.

The department manager, I think her name was Jenn, told that if I purchased something then and there, they would honor the $30. I looked for a Hoover corded vacuum to learn that Lowe’s doesn’t carry Hoover. I looked for a forsythia, and they didn’t have that as well. These were the only items I needed and I certainly didn’t want to purchase something I didn’t need just for the sake of using the $30.

I returned to the department manager who told me she couldn’t give me a store credit because it wasn’t money. Yet, the Oaks store took $30 off the lawn mower. I found the department manager rude as well as a woman at the returns desk. Had this happened in Boscov’s or Home Depot, I would have received a store credit without hesitation; because these two stores understand customer service and know how to maintain their client base. I left the store vowing never to return to another Lowe’s. I still have the lawn mower and am not certain whether I will pay the bill when it arrives. Lowe’s needs to take customer service lessons from the two stores mentioned above. They also need to hire respectful staff.

Your tools say lifetime NO HASSLE Warranty. They also say "bring it back to the place of purchase to exchange. **NO QUESTIONS ASKED**" Why is it that your associates, including the head-cashier refuse to do the exchange? Why would Lowe's not honor the no hassle warranty?! I wasted my time, money, and energy. How can your associates be so completely ignorant and inept on the subject of KOBALT tool warranty - This is fundamental to the whole idea of buying Kobalt in the 1st place!

On 5/30/19 I called the given 800-810-6102 to check on delivery. The first person I spoke with told me that I needed to be transferred to the store as she is unable to obtain any information since it was an installation product. I was transferred and hung up on. The second call a person transferred me to the Tulsa Hills store to which I was told they were also unable to determine any information regarding my delivery because it was ordered online. I asked to speak with a manager and was transferred to Robert **. Robert informed me that my delivery was once again re-scheduled, even though I have yet to receive any notification of this change, and it is 1p. He was also unable to provide any information regarding the delivery stating that it is an outside company that Lowe's uses for delivery and/or it could be the manufactures' fault. I have never had a worse experience ordering online.

I will be posting this to all reviews available to me online and to all my social media accounts. Your system is flawed, which the manager also agreed however, stated that he is unable inform your executive leaders. I can only hope this email makes it to someone who can fix this. Your company has wasted two of my work days now. I have cancelled my order. Shame on Lowe's for your poor business practice and lack of responsibility.

Wednesday morning, I get an e-mail saying the order was delivered. It wasn't. Call Lowe's 800 number; after an excessive wait on hold, I get... dead air with bouts of static for a minute or two until the rep figures out her headset. More long holds while she calls the store and XPO to figure out what's going on. Finally, I'm told my order will be there within the hour. Two and a half hours later, just as I'm calling the Lowe's executive line, the truck finally arrives. No warning, no call half an hour beforehand as promised by the evening setup call; just a semi-trailer blocking the road. No apologies, either.

Lowe's lies to its customers: about calling back, about being on time, about being delivered... it's inexcusable. It doesn't matter that much of this was due to the outsourced company. Lowe's chose to outsource, they chose XPO, and they're the customer point of contact. XPO is acting on Lowe's behalf; it's on Lowe's to make sure the experience is good. I searched the Web and found that my experience is far from unique. Since Lowe's started outsourcing truck delivery to XPO, it seems like this sort of thing has become the normal experience. If I'd know that, I would never have paid $65 for two days of stress. Lowe's used to be so much better than Home Depot. In the last few years, it's become so much worse.

A bunch of things needed replacing, because...it had been dropped. Now, finally, after the door support has been changed once and broken again, I pulled it out and see the rest of the underframe was also completely crushed and deformed, leading to excess tension on the restrictor, and the door having been weakened and now unaligned. Basically, we are getting a new one, this is junk, and I will never shop at Lowe's again. Beware when they are trying to unload something.

Ummm why would I be shopping around if the first store had the item I was looking for? They lost $2000 in sales today, plus all future sales (we own our own home and do our own repair work) for a lousy $400. Not good business in my book. I even told them I would be shopping at Home Depot from now on, and they didn't care. Totally disgusted and will no longer shop there.

This unit simply will not properly defrost, and the result is in damage to other components as well as food loss and loss of a working refrigerator for a total of 32 days to date. I have formally asked for a replacement, but was told there were only 3 calls for the same issue and policy requires 4 calls before replacement can be considered. I can assure you there will be numerous additional calls. There were many times when I attempted to resolve the issue myself and patiently waited before calling for support. This will no longer happen and I expect the food loss alone would justify the cost of providing a replacement unit, never mind the cost of the components listed above. Can we please save us both a lot of wasted time and money over the next few months and just replace the unit?

Repairmen had serviced it twice prior to the leakage detection, but only made minor adjustments and defrosted the freezer. My 3 year extended warranty expires this July and Lowe's has refused to honor the warranty at this point because the fridge was placed next to the stove (same spot prior fridges sat since the 1950s, none of which died before 3 years). When Lowe's accepted my payment for this purchase, they did not advise me that their warranty would not be honored if the fridge was placed next to a stove, nor did the deliverymen advise me the warranty would not be honored when THEY PLACED IT NEXT TO MY STOVE. I have since been told by salesmen at other stores that placing a fridge next to a stove is not a problem.

Bennie brought Jason out to see the site. Jason indicates they could do what other contractors hesitated on, and complete it in a week-from start. They started earlier than promised, arrived on time every day, and had such an amazing crew. They completed the job in 3 days!! (One estimator told me 3 weeks!) In that time, Bennie followed the job and quickly helped on one troublesome area (due to the lay of the lay of the land), modified to suit my taste - it was not an issue for him or the contractors (All American Home Improvement) since Bennie responded so quick. I was just in awe of all these guys!

In the span of nearly a week I spent hours on the phone with Lowe's either holding or being transferred. I finally got in touch with someone in the mower department (I guess). This guy was either as dumb as a bag of hair, poorly trained or not trained at all OR, he didn't care about his job. I explained what had happened to the mower after only having it a day and a half and this is what he told me. I am not quoting him but you will get the idea. He told me that I would have to take the mower to a dealer to get it fixed. He said that Lowe's won't do anything about it and they are not responsible for it.

I am a home owner and recently moved from Florida and I have spent thousands of dollars at Lowe's. I know their return policy and it's thirty days from day of purchase. For this employee to tell me to take the broken TWO DAY OLD mower to a dealer was laughable. We went around and around about this. The guy puts me on hold to talk to his 'manager'. The first hold was brief but the second hold was so long I think he must have gone to lunch. He comes back on the phone and tells me his manager said I had to take the mower to a dealer. That was it for me. I hung up the phone and called back to the store and asked to speak to a manager.

I get Travis on the phone. Manager on duty. I explain what happened to the mower and what happened on the phone between me and the bag of hair I had been talking to. Travis apologized and said that the employee was new. Oh really? So this is how you train your employees? You train them to dismiss Lowe's thirty day policy and leave the customer stuck with taking care of issues on their own? Nah. So Travis promised me he would have the mower picked up and refund my money. Never heard from Travis again. Next day I called back to the store and this time talked to a manager named Joe. Same song and dance, same results. None. Never heard from Joe either. I call back another time and got someone named Chris. Same thing. Nadda.

I called back and got routed to corporate. Wow. Must have been a glitch in the matrix. I talk to Timothy from the corporate delivery department. He writes up an invoice to pick up the mower from my house. He said this action will create a paper trail and the store will HAVE to act upon it. Well they did but it was a hot mess. Instead of the invoice being for a pickup it was actually for a delivery. Shaking my head until my eyeballs pop out. I get several 'robo' calls from Lowe's advising me that my mower will be delivered soon. I didn't ASK for a delivery. I ASKED for a pickup. In the meanwhile I had ordered a riding mower from a dealer.

Suddenly on a Friday afternoon, a delivery driver from Lowe's shows up and takes the broken mower away. Awesome. Now to get my refund. All day Saturday I receive 'robo' calls telling me that my mower will be delivered. What mower??? I call the store for the one hundredth time and tell them I did not order a mower. No one in that entire store knows what they are doing. They have made it very clear.

Sunday morning around 9 am, a big Enterprise truck pulls up in front of my house. Driver gets out and says he's here to pick up a mower. I'm like wtf. Seriously? I mean, SERIOUSLY? He points at my brand new mower from the John Deere dealership and says, "I'm here to pick up that mower". LOLOLOLOL!!!! Oh HELL no you are NOT. I explained to him about the mower **, he apologizes and leaves.

I am at a total loss about why no one in that store knows what is going on there. I went online and began reading reviews about Sam's Crossing Lowe's and there are many many negative reviews. Guess what about? The absent of customer service and/or very poor customer service. As much as I disliked living in central Florida I can actually say that the Lowe's in Kissimmee is an excellent store. I have never had any issues with buying anything nor returning anything. I was told by a local resident that the reason why the Lowe's I had dealt with is so bad is because the employee turnover is high. No one seems to know why but you can bet there is a good reason. I won't ever shop there again but I WILL continue to buy from Lowe's. Just not that particular store.

As for the MVPs, Sandy has a wealth of knowledge of his area in electric and made a number of suggestions relative lighting in our home remodel that produced excellent results. Not only does he have complete knowledge of his area, but also the whole store. The same goes for Richard in Plumbing. He is excellent. I recently had double sink fixtures in the master bathroom with minor leaks I couldn't figure out why. After several troubleshooting questions, he suggested removing the aerators from the faucets. Leaks were eliminated. The faucets were slightly obstructed due to material in the line from a defective water softener. I soaked the aerators in vinegar for several days and reinstalled them and they work perfectly without a plumbing bill.

If you have a problem in their area and explain it to either Richard or Sandy their advice and suggestions are excellent. The other thing that I appreciate, is when they are working with a customer their focus is completely on that person. Kudos to these three gentlemen as well as the entire staff at this store. My full house nine month rehab is complete and the house just sold in two weeks with two full price offers on the same day.

A few days before the delivery my credit card company sent me an alert that another $2K charge was put through. I tried calling Lowe's and the operator could not get someone to answer in that department. Therefore I tried online but apparently one must have a MyLowes account to get information on their order. This whole process has been far too complicated and I certainly won't be making another purchase of this type from Lowe's, especially since there are so many other options available. A month earlier I made an online dishwasher purchase from a competing store and the whole process went smoothly.

I called and spoke to a woman who I asked to have it put together and she gladly helped and credited my charge card. She said it would be ready May 18 so today I called and got I would say a number for all Lowe's. I explained what I had ordered and finally he asked what store. I told him Danbury and he put me in touch with the store who said it was all together and ready for pick up. I even have a voice message on my phone. When I got there there was not a deck box together the woman in customer service was everything but courteous. It was like a bunch of uninformed people. Someone came up to the desk and said we will look for it. Of course never came back and sassy gray hair woman never looked at me again.

Finally a gentleman called to me and said the box would not be ready until May 21. I said "credit my account and I will bring it home. I don't know how easy it will be to put it together but I will try to find someone." The best part twice I have been asked to do a review and after I wait and the recording starts it hangs up. Terrible customer service. Like I said go in the store get what you need but don't torture yourself trying to order online. I also tried the Derby store for online and it was just as bad but they at least were much nicer. Bad experience at Lowe's today.

Kerry was sent emails with photos as well. I am told over and over again we will resolve it. Sent emails and photo to Jennifer **. Never received a response. Shay from claims on (4/19/19) had the request for resolution. Couldn't help. Passed it off to Ashley in North Carolina. Ashley worked the problem since April 17, 2019. Telephone number. She has not resolved the problem. Kerry still has not resolved the problem. Received a call from Angie at the store stating she would have a resolution? May 6, 2019. I went into the store again on May 7, 2019. No luck speaking with a manager or Angie.

Contacted Customer Support Again and finally someone documented the problem. It is also my understanding now that the Patio Door will not be warranted by the vendor as the door was not painted due to the damage. So I have two new doors that are both damaged and out of warranty. $853.72. I could have purchased used doors? This is an absolute disgrace. I am a long time customer and spent over $20K in the past 2 years at this store. Product_Or_Service: February 2019. Order_Number: **. Account_Number: **

The delivery personnel were third party contractors and I guess more suited to delivering bricks and wood and not furniture or appliances. They did not even have a fridge mover dolly with them, just a small home owner type big tire hand truck. So needless to say I was very disappointed and realized my error of trying to buy appliances at a home improvement store. I spoke with the manager at Lowes but the only suggestion that seemed workable for him was for me to hire my own people off of Kijiji, get a receipt and he would gladly reimburse me.

So Friday afternoon I found myself at The Brick purchasing the same fridge and dishwasher. Great people to deal with, even took the time to explain the features of the new appliances to me as I had not been properly educated at Lowes. My new appliances were delivered on Sunday without incident by people who knew what they were doing and very experienced. They did not even need a fridge dolly as they simply put straps under the bottom of the refrigerator and picked the fridge up and carried it upright, up the stairs, and placed it against the wall. Very strong young men indeed. So moral of this little story is, don't buy appliances and furniture for that matter at a lumber store. Buy your appliances and furniture at the proper store that handles these things all the time and has capable people.

Their house had all new kitchen, bathrooms. flooring and fixtures and electrical. I was the one that preferred Lowe's, they preferred Home Depot. Well Lowe's got the lion's share of this project because of me, to the tune of $12 - 14k. I have many more projects. I had my friend pick up all her supplies at Lowe's to help her with her fence. I am supposed to pick up $1200 in other supplies this week and unfortunately I WILL NO LONGER SHOP AT LOWE'S OR SUGGEST ANY PRODUCTS unless absolutely necessary. Because I make it convenient for me with them picking up extra items it saves me time having to wait for them to pick things up. Lowe's has now put me on their naughty list so I cannot return ANYTHING without a receipt.

So now the straw that caused Lowe's to lose ALL of my business personally as well as any friends projects I work on. I will not let them get materials from Lowe's and I tell them what I will work with and what I won't. I was renting one of the units and running to get lease signed and deliver keys. I stop in Lowe's and use the minute key kiosk to make 4 copies each of 2 different keys. I put in the first key, paid for the 4 copies and then did the same with the second. I deliver the keys with the lease to the new tenant. Today they arrived at the condo with the moving company and NOT ONE key would work. While the keys appeared to match perfectly, the blanks on BOTH keys were too thick and do not even fit in the locks. I ran to Home Depot and had 8 keys made and delivered them, all working.

I left and went to return the 8 keys to Lowe's. Well, minute key does not give a receipts unless you have them email it. I spent about 45 min only to have Lowe's finally tell me there is nothing I can do because I dont have the receipt even though I showed the charge on my card. They told me I needed to call their offices, leave a message and they would get back to me in 24 hours. Lowe's has done everything possible to alienate me from shopping with them and penalizes me for actually sending them more business. This week alone Home Depot will pick up $1200 that WAS going to Lowe's. Alienated former Lowe's customer.

Nothing happened again and we were assigned a new project manager. He was responsive but it only frustrated us more because he promised us the job would be complete on multiple occasions with no activity. Today we were told the parts should arrive by May 20 but we have no confidence after being told on 5 or 6 previous occasions the job would be completed only to be disappointed. I did my part. I paid almost $5k in full up front amd provided plot drawings. Betweem Lowe's and their installer we have been nothing but disappointed. We would not recommend.

After the install, Lowes called again to charge me a further $62 for the 'flex line' parts (the plumber didn't install flex lines, but I just wanted this to end). They then called again to find out how my installation had gone. Seriously. It took one month after I had initially bought it to have it installed. What a nightmare! Should have just called my own plumber and had it installed in days.

Called company, first guy Alan, blew up on me saying that I need to measure the bow in the panel. I asked to speak to supervisor and got hung up on. Called back and second guy more helpful. Told me to submit pictures and serial numbers. Thankfully still had the box. Submitted info and was told to call back in 1 hour. I called back and they said they hasn’t received the pictures, after opening their emails they miraculously found the 2 emails they asked for. Guy told me that the predrilled holes were not properly drilled so the ulock system is connecting properly (joke, mind you) and also said it was a manufacture defect before taking his words back when I questioned how it wasn’t a manufacture defect when the panels come predrilled. The panel is so obviously bowed. It's insane.

This guy then transferred me to another guy who told me that I should remove the panel and out some counterweight like a bag of concrete on the back side of the panel to try to bend it back into place. This is not a joke people, this is what their “technical support” team is advising customers to do after dropping a grand on 2 shower panels. I refused to do this and no I am being told to remove the panel and put a level on the panel to show the bow and resubmit pictures. 3 different phone calls and three different solutions of which none benefit me. They will try to pass you off over and over again. Buy any other product than this, it looks nice in the store but that’s where it ends and I knew I was screwed once I got on this site and saw the reviews. Do your homework and go with a reputable company.

DUE to disappointing experience on Wednesday, I called 855-825-3538 to follow-up, only to hear that they can't assist me until my delivery slot is over at 6:30pm. At 6:06pm, the driver calls me to tell me AGAIN that the delivery is going to take two hours to arrive, however this time I said "I WILL WAIT FOR THE SHIPMENT." 2 1/2 hours later at 8:36pm, NO HALF HOUR HEADS-UP CALL. I called the driver's number to see how far along is he from the property, no one answered my call. Therefore I called Lowe's delivery at 321-267-9221, I was refer to 833-211-5388 (delivery dispatch).

By this time around 9pm, I called and was told by this central dispatch that my order WILL NOT BE delivered tonight after having WAITED FOR SEVEN HOURS ON A SECOND DAY. I asked to speak to the supervisor and was told he was gone for the day. At this point I refused to hang up and somehow a person stepped forward to speak to me as a supervisor and told me that there was a glitch in communication at their end and completely agreed that someone should have called to inform the customer that there wouldn't be a delivery.

FURTHERMORE, next morning Saturday (today), May 4, 2019, 7:10:40 AM EDT, I received an email from Lowe's stating that my items has been delivered when in fact my shipment has NEVER ARRIVED, MUCH LESS BEEN DELIVERED!!! I called Lowe's 321-267-9221 this morning to let them know that I NEVER RECEIVED this delivery. When asked for Manager, I was told "manager is on vacation"; I thought it was a joke. It is inexcusable for such staffing attitude. It is completely ABSURD and ILLOGICAL that the customer is being mislead by giving a time frame and the frustration of having to run around to follow-up on a delivery. I am flying back to New York today and can't stay any longer to wait for this delivery. This whole experience has been an ABSOLUTE HORROR!!!

A supervisor named Crystal went so far as to tell me she would email me confirmation of the refund as soon as the call ended, It was a lie. I called again and was told the same story of holding on and then return has been processed. How many times can you process the same refund in the system? It simply means no refund has ever been processed. I am at my wit's end. I have even been told my query has been escalated to senior management and to expect a call within 24 hours and as usual it turns out to be a lie. I would advise everyone to never ever purchase anything from Lowe's. They are horrible and gifted at prevaricating. I am sure lying is part of the training program.

Rep said it was updated. Received a confirmation email with the delivery dates incorrect, so I called a 3rd time to confirm. They confirmed and said I would receive a confirmation call the night before with the delivery window time. I did not receive the call on Friday, so I called a 4th time on 4/13, the delivery date. They told me the delivery was cancelled, but could not explain why (later found out it was a "computer glitch"). They rescheduled the delivery after speaking with a supervisor to 4/14 with a GUARANTEE that all 3 appliances would be delivered. Received a call with confirmation of delivery window time, and the address was incorrect. Called the store directly a 5th time to confirm the correct address. Received the fridge on 4/14. Waited ALL DAY and never received the washer/dryer - received an email confirmation the dryer was delivered, not the fridge. Was charged for both the fridge AND dryer (which I never received).

Called a 6th time on 4/15 and explained I haven't gotten my washer/dryer - given the computer glitch reason again. Changed my new delivery date to 4/20. Didn't receive a delivery confirmation call from the store manager (which I was told on 4/15 would be done in 24 hours) until 4/17 stating they GUARANTEE my deliver for 4/20. Never received the call the night before to confirm delivery window. Called Friday evening to find they closed. Called in the morning on 4/20 for a 7th time. They offered to reschedule the delivery for 4/21. I said no, it was a holiday, and I have already rearranged my schedule too many times to accommodate deliveries that don't happen. She looked into my order notes, and she stated "your case is the worst I've ever seen." She said she would put in an emergency delivery request to have them delivered on 4/20.

I spoke with the delivery manager of the store who said she would call me back in 10-15 minutes with the delivery window time and "GUARANTEED" me delivery on 4/20. Spoke with another supervisor and was apologized to about all the computer "glitches." NEVER received the call back from the delivery manager, but instead received a call back HOURS later by a different person named Juan, who said they cannot deliver the washer/dryer until tomorrow. I said, "No thank you" and asked to have my order cancelled - I would order the appliances at Home Depot. He offered his personal cell number to me (what the heck am I going to do with THAT?!) and stated "if you order from another place, you'll just end up waiting a week or longer for delivery anyway."

My response to that smart comment of his, was "I would rather wait 1 more week for appliances that are actually going to be delivered!" He said he would cancel the order. He called me back later stating the order was cancelled. In all, I received $875 in appeasement for all my hard work of trying to get appliances delivered, spending over 7 hours of my time on hold each time I called and speaking with a different manager, representative and supervisor and my refund for the dryer I was charged for but never received. I ordered my washer/dryer on Home Depot's website on 4/21 and received BOTH appliances in a VERY timely manner on 4/25 (less than the 1 week + Juan estimated it would be).

Long story short, I would not recommend using Lowe's for anything that requires delivery. I know all these places use 3rd parties for delivery, but somehow, Home Depot didn't have an issue. I hope Lowe's learns a few things from this experience so no one else has this problem: 1. FIX your "computer glitches" - if that truly was the problem. 2. COMMUNICATE with your customers - if deliveries get cancelled, please call the customer directly to let them know. It's super rude to have them wait around all day and not receive their order.

3. UNDERSTAND that customers re-arrange their days to be home during the window time-frame for deliveries (as a nurse, I had to take time from work and my patients to be home and to be on the phone during your work hours to deal with this - it's not fair to me OR my patients!!!) 4. 7+ hours on the phone and the amount of phone calls I had to make should NEVER happen to ANY customer. Yes, I received $875 in appeasement for my time and effort, but as a new home owner who just moved, this is unnecessary added stress. Thank you.

My son asked them if they still had the floor model. He was told that they do not sell the floor models. When I returned home from work that evening we headed out to Lowe's for a resolution. The manager could not have been less helpful nor was he concerned about the situation. My son went in search of the floor model and it was not there. He asked the manager where it was and the manager advised they had SOLD IT. I thought they didn't sell the floor models! This model was being discontinued so we could not wait for more to come in. My son assured me that the damage to the one that was brought to our house earlier that day was minimal and once the handles were installed it would most likely hide the small dent. My son asked for a 20% discount due to all of the frustration and they did agree to that.

The refrigerator was redelivered the next day. The delivery guys said they could not install it for us, because it sits up on a ledge that is about 4 inches high between two cabinets. Again we call Lowe's to have someone come out to install the refrigerator. They advised that their guys could not do it and told us to contact Porch.com. We did. They said THEY could not bring it up from our garage or install it on the slightly elevated platform. Apparently you can only have a refrigerator delivered and installed if you live in a ranch style home with no stairs up to the house. Please explain to me how a home improvement store that has contractors that do entire kitchen remodels cannot simply install a new refrigerator. We have now been without a refrigerator for TWO WEEKS! My only option right now is to plug it in where it sits in the garage. Absolutely ridiculous.

Called Samsung again and apparently, I need to get a Lowe's worker to come and sign off on the installation which they want around 180$ for this...ridiculous as this should be a very fast process. But whatever gave in and set up appointment and paid the fee. My father disconnected the dishwasher to take a look while we were waiting as well. Well today was the day of the appointment and they don't even show up. I had to get someone to actually sit at my home 12-5 today as I work, and no one shows up, not even a call.

I called Lowe's around 5 and did not even get a real apology, just we don't know what happend you will be called a different day to reschedule goodbye. I felt the worker was very short brief and a little rude. So now I still have a unhooked dishwasher, and have to wait for an entirely new appointment to be made and get someone to be at the house again for this. This whole experience has been a waste of time and I will not be recommending this location in the future.

I was able to talk to the people in the store and got the estimate reduced by $300.00, and was then told I'd be contacted by someone soon to arrange a time for the work to begin. FIVE DAYS LATER, I still hadn't heard from anyone about scheduling the work, although I did get a phone call giving me a toll-free number for any questions. When I did call that number, the menu was very confusing and after I just hit "0" for the operator, I had to wait ten minutes to talk to someone. I was told that there was some problem with my work order, but he couldn't tell me what it was and that he'd call the store to find out. After waiting another 10 minutes, I discovered that there was a question regarding my revised estimate AND the guy told me that they couldn't do anything since I didn't purchase any tile!

I emphasized that over and over again I'd told the people I'd talked to that I had 12 boxes of tile that were ready to go but no one had notated that on the work order. I then asked the question: So, if I hadn't called you myself, how long would I have to wait before anyone contacted me? I couldn't get an answer but was told that I'd be contacted soon about this. Five more days went by without a word and today I went to my local store and cancelled everything.

I wanted to have this done to surprise my wife who works overseas and was told along the way that I'd have it done before she returned. HA! I'll still use my local Lowe's to purchase things but I'll NEVER even consider having them install anything. It seems to me that this could have been done without any hassle whatsoever, but the process of sending out someone to make an estimate that I didn't see until days later and then having things go through a central office who had to work with a sub-contractor who evidently lives over 60 miles away is just ridiculous. I certainly learned a lesson.

He said multiple times, that’s no problem. He can go back and assemble it. We checked out, and then Willie says come back a little before 6 PM to pick it up, on our way back to the store Willie calls and says that he wasn’t able to get the mower assembled. I said, "You told me multiple times that you would have it done today, we are now three minutes away from the store with our truck and trailer for the second time today." He said, "I’ll see what I can do."

We get to the store, I walk in and find Willie walking around straightening shelves. He wasn’t in the back assembling it. He never even tried to get it assembled. I ask him if we can just take it and assemble it ourselves. He said no, it has to be uncrated and inspected first. I said, "OK then. When can you have it done?" He said Wednesday. WEDNESDAY?!?! Why on earth would you tell a customer multiple times you will have it done today, when now you are now saying three days later?

At this point I am beyond frustrated and I walk up to customer service and ask to talk to Willie’s manager. I tell him the whole issue with Willie. He says he will have it rushed and have one of his guys put it together tomorrow and we can pick it up after 4 PM. I arrive the next day with our truck and trailer, again. The lady who helped us in the mower department I think her name was Jackie, she was very helpful. At first they can’t find our mower. They say it’s not assembled. I tell her the whole story that happened yesterday. She looks up the mower. They put it under the wrong name. Go figure! She then has to call another manager over to now “steal” it from this customer. What a mess! I would NOT recommend buying a mower from Lowe's ever! It was a disaster that just kept getting worse.

The company does not specifically write that new or old homes without electricity do not qualify for their services but their installation company Legacy states that Lowe's does not provide free generator use for their installers and that it is acceptable to ask a neighbor to use their home outlets for electricity service when installing their neighbor's purchased products.

Any home that is in need of new or replacement doors and windows is not secure enough to spend $1,000 installing new electricity and plumbing lines, and the company's subtle maneuvering around providing less help to people with less, wealth, fame, or popularity may make them liable for property theft and/or neglect issues because their customer's home are not secured quickly with the home security products that they are buying from the company. Since Lowe's agreed to compete with Home Depot to provide certain products and services to their shoppers which may qualify them, for special advertising, import, tax, an/or insurance discounts, they should be required to spend the money to hire dependable local handymen and provide them with tools and resources to allow them to get their job completed correctly after an item is purchased.

After our installer worked until 5:30pm he ended up needing more trim. Once he arrived the next day 1.5 hours later than he said he would be there, he realized he bought the wrong trim and needed to go back to Lowe's and get more. He was gone for another 2.5 hours due to the Lowes not having the right size. After he came back he finished the install of the doors, he then informed me that he isn’t supposed to do any touch ups of the door/paint the door or anything according to Lowe's. I am sorry but seriously!? What person in their right mind would be ok with just having the doors installed and not having a finished product? My husband now has to paint the doors since they do not match the white paint and have marks on them. This has been a complete nightmare, I will never ever ever recommend Lowe's to anyone ever, I will go out of my way to tell people not to use Lowe's. Do not waste your money or time.

Finally I called Lowe's on the day of Delivery about 2pm and immediately realized they had no plans of delivering my stove that day, they seemed completely unconcerned that I took time off from work due to the appointment they set. I was rescheduled for the following Tuesday, April 23, 2019, this time I did receive an confirmation email the day prior. The following morning I receive a call that the delivery driver was a no show and that my stove could not be delivered, until Saturday, April 27th. This entire process could not be any more irritating, the casualness in which Lowe's misses and reschedules appointments on paying customers with no concern over their time, or need for their product is the worst part. I noticed from several other reviews here that I'm not alone in my frustration. They have offered a discount that I can not receive until the stove is in my home, we'll see if that ever happens.

Original review: I placed an order online on 3/21/2019 for re-install the fence and set up a delivery date for 4/20/2019. On 4/19 I received an email and text asking me to confirm the delivery next day between 7:30-11:30AM. I hired an constructor to demolish my old fence and waiting for the materials. 11:45AM no truck shows up, I called and Lowe's said they postponed my delivery 3-4 days later. The person answered my phone asked me to contact with Lowe's local store because he know nothing further.

I went to local store (Sunnyvale, CA) and met Martin and his manager Lana. The answer I got from these 2 employees is their delivery truck did not wait for loading up my stuffs. They blamed to the truck company. I purchased and paid $80 of delivery charge to Lowe's, and set up for delivery 1 month later. I even got the delivery confirmation by email and text one day before the day. Should I care about their truck company's fault? Lowe's service manager at Sunnyvale,CA store seems to know nothing other than repeating what her subordinate told her. She even does not know the phone number of her delivery department. What a shame! I purchased Lowe's products and expected their better service over Home Depot, but I was wrong. They have no responsibility of their obvious faults.

Wrong, not even a year has passed since we got it, it has been repaired 3 times, requiring a new pump motor and control panel as well as the locking switch. Oh yeah, after the motor/control panel were replaced, the first time we ran it, it leaked water since the tubing had become disconnected after the 'repair' and the national rep for the local repairman KNOWS his employee didn't do it. Now we have a torn up kitchen floor in our custom built home and since this happened we found out that our flooring company, Shaw, stopped making our floor.

This means the WHOLE first floor has to be torn up since we can't match the floor, nor can the insurance company, but hey we now know Shaw doesn't make our floor anymore! So now we get to spend the next week in a hotel, farm out our dogs to sitters and empty the whole first floor just like we are moving again. Oh, I won't be buying another appliance from Lowe's and you must know, our new flooring is NOT by Shaw!

Yesterday 4-15 refrigerator not working again. Asked to get a replacement or money back. The answer no because warranty pays for fixing unit. How ABSURD? They have put more money into trying to fix it then I paid for it. Yet I am living out of an ice chest 2.89 a bag they don’t pay for and trying to buy food without even being repaid for the first time it went down. STAY AWAY FROM LOWE'S AND THEIR INSURANCE. THEY DON'T CARE OR STAND BY THEIR PRODUCT.

When I called them after four days, I was told it's an expensive part and they might want to replace the washer instead of paying for the repair. It would be cheaper for them to just replace it. They said I would be called within 3 days with their decision. They never called. I called after three days and was told the same thing, but they never called again. After four or five calls every three days I talked to a nice supervisor who arranged for another repairman visit. This time I ran the machine on spin cycle for the repairman so as to hear how deafeningly loud the noise was. He said the tub bearing was bad. This time I made sure he wrote down in his report that the bearing was "bad".

After five days, and 25 days since I first called Lowe’s, On 4/15/19 I called Lowe’s and ask to speak to the supervisor. The call took 45 minutes to speak to the supervisor for a few minutes. She said her name was Courtney. She referred to the repairman report omitting the the part where he stated the bearing was bad. She said despite the excessive noise on spin from the bad bearing, if the machine was still able to complete its wash cycles, the Lowe’s warranty I had purchased for 5 yrs, for $109, would not be honored. She was quite "mater-of-fact" in her tone, non-apologetic, did not show any concern for my dilemma.

I asked for their claim denial to be provided to me in writing so that I could show it to the judge. She said it wasn't available in writing. But I could request it from their legal department in No Carolina, but could only write to them if I was a lawyer. I asked if I could cancel the remaining warranty contract and receive a refund. She said yes it would be pro-rated, but in my case it would be $0.

They came and replaced 4 gouged and scratched deck boards, and the 2 boards that were a different color and pattern. They bolted the Deck underneath to the house but didn't screw some bolts in all the way. Also lowered the deck below the threshold. Railing was still not right and I still had more scratched Deck boards. They came back and supposedly replaced scratched/gouged boards, although they seem to still be there! They also replaced the railing to the right height. A couple weeks later the railing started to break away from the posts. They had screwed the fiberglass brackets too tight and cracked all of them so now the railing is all falling apart. Lowe's just keeps saying the brackets are on order. Also, the installer pounded some of the posts caps so hard that the tops are flattened instead of coming to a peak. I have so many things that need replaced in my house, but it won't be products or services from Lowe's.

Over 1 year later I'm still trying to get a refund on these items. I'm due $4,129.17. Today, I got a letter from their Senior Manager of their Central Production Office, dated April 5, 2019. I received it April 10th. He generously gave me 10 days from the date he wrote the letter, & offered me $2,500.00, & that is his final offer. If I don't respond in what is actually 4 days, I get nothing & they will consider the matter closed. How rude! And how wrong! Take my advice, hire your own people for everything. Never go through Lowe's!

Since our purchase we have had continuous issues from both our refrigerator and our range. We have had them repaired almost a dozen times now. Aside from those frustrations, my biggest disappointment was learning that the salesperson had given us incorrect information. I called in to make yet another claim on my range yesterday and was informed that my warranty is no longer active. I asked why it was inactive and was told that it was expired. I was then informed that my warranty started on the date of my purchase and that it did not in fact start after the one year manufactures warranty ended.

I think it is very unfair and unacceptable to sell a warranty with incorrect information. It is also unfair and unacceptable to start a warranty on the date of purchase when my delivery was so far delayed due to the store not having my appliances in stock. Needless to say, I intend to take my business elsewhere from now on. Amanda **.

After 30 hours I call back to see where my case was at. I was asked to wait another 24 hours and my case was escalated. Another 24-hours pass and no one contacts me. So I call 3rd time and once again they say that they will escalate my case and someone will call me in 24 hours. They suggested I call several stores to see if they had what I needed in stock and gave me a couple of suggestions from what they can see on the computer. I called the store closest to me that showed they had the product and was hung up on three times after being transferred to the plumbing department. So I called back the corporate line and they assured me that someone would call me within 24 hours because they escalated it to a store managers response.

After this I called for stores. Finally found two stores that might have the product. Went to those doors and found the first one had only part of my order I needed. The second store actually had both parts miraculously and I swapped out the wrong parts and took them home. The following week 5 days after the last contacted the corporate helpline I finally get called by the store and they wanted to know if I got my problem solved and when I told them I did in the trouble that I had gone through didn't even really get a legitimate apology. This was the worst experience I've ever had with any store customer service.

I am now waiting on door number 3. It has been 5 months. I also ordered 15 windows at the same time. 4 arrived obviously broken. They were sent back and the other 11 were installed. The saga of communicating with our "rep" has been abysmal. The level of unprofessionalism is so astounding I have had to stop and wonder if I'm on some kind of prank show. I received one call from her and when I answered she said "Yeah I got a voicemail." If the number hadn't come up as Lowe's Customer Service I would have had no idea what she was talking about. In that conversation she let me know she had been emailing me but I wasn't responding. I asked her what email address she had and she gave me my dead 13 year old child's email address. How she even had that, I will never know.

After months of waiting, the 4 replacement windows arrive and we had noticed issues with the windows that had been installed. ALL 11 windows are broken or have major defects. The installers wouldn't even install the other windows because the situation is so bad. I waited another week and reached out to our point of contact Cassandra again who was "just getting ready to call me" and she is "just about to" email the store to get in touch with the Reliabuilt Rep. When I tell her I would like to speak to someone else as she has been wildly unhelpful she refuses and gets mad that I would want to escalate this further.

I have junk windows in my home that are all needing to be replaced and she doesn't see how this is an issue. I want this situation resolved so I can sell my home, Their delays have already cost us the home we planned to purchase and now here we are 5 months into this ordeal and I still have no resolution. 5 months and still no door and still no windows. Then as it turns out I was sold the bottom of the barrel on windows. The salesperson completely misled me and I guess I am the dumb one for listening to him and not going with the windows I was intending.

Thank God I didn't start any other projects with them. I was planning a lot more work but Lowe' s will not get any more business from me. I will have the floors and countertops I ordered yesterday from somewhere else before this situation is resolved. I have been patient. I have been understanding. I have been everything you'd want in a customer in a bad situation but 5 months is LONG ENOUGH. I want this fixed. I want it done RIGHT and I want it done NOW! This barely scratches the surface of what we've been through for what SHOULD have been a straightforward project. I even Paid in Full so I'm now out over $15000 for NOTHING!!!

Let me pick the last time I went to the store. It was Saturday March 16 2019 at 9:30 in the morning. I purchased 4x8 sheets of external siding. There were no other customers to help me load the material. I had to load the material on a vertical style cart myself, on the end row near the cash register. Why a vertical cart the employees do not bring carts in from outside. I could not find a sheet cart in parking lot and none were available in the store. After loading the 11 sheets of material I proceeded to check out. Paid for the material and pushed cart into loading area. Brought my truck to loading area and attempted to load material myself.

Finally gave up and asked cashier if there was any way I could get help. She stuck her head out the door and asked another employee who was lounging on the cement bags to help if he had time. He was not wearing anything that identified him as an employee. So I was not aware he worked there. We got the material loaded. After completing this I parked my truck back in the parking lot and returned inside to pick up a few other items that I had on my list. I noticed a horizontal style cart left in the middle of the door with 2 trash cans on it full of garbage. A woman in front of me walked past the garbage and went behind the Pro Desk (Nothing Identifying who she was) I picked up my remaining items and got in line to pay.

The cashier did something that required a manager to reset the cash register. She requested a Manager 3 times over the intercom all the while the line is getting longer. Finally the woman I walked in behind got up and brought her card over to reset the cash register and commented she was not working. AHA she was a manager who walked past 2 garbage cans in the door and did nothing (were still there by the way). Lot of store pride there.

Now Sunday March 31 I placed an order online for pick up at Lowe's Olive Branch. Everything is in stock got confirmation Email being processed. Ordered 4 50# sacks of Pennington Grass seed. Received call from Lowe's Monday 4/1/19 Grass seed is not in stock. I asked the person about that because the Website says there are 21 bags in stock. She commented, "Yes it says that but that's not correct." They looked and can't find it. (Missing 1000# of grass seed and who cares) She says, "I can get 5 40# bags and will still receive the 20% discount that was offered on the original order." Received the price and said that's fine. She will change the order. My wife was going to be in town and I asked her to pick it up. (Big mistake)

After arriving at the store she stood at the online order counter for 30 minutes while all of the employees were gossiping at the customer service desk. Finally she goes to the Customer Service Desk and is now in the back of the Line 30 minutes later she reaches the counter. Gives them the information with order number. The Lowe's employee finds it n the computer and says it is not ready. Who cares about the Email I have that says come pick it up. They were confused as what to do because they did not have the grass seed. My wife went over the conversation that was had. The person at customer service desk is more confused now because the computer is showing 17 bags of grass seed in stock.

My wife is now frustrated and calls me. I really do not care as long as I get 200#'s of grass seed at the correct price. They proceed to make this big production of of how big a discount they are giving us because of the issues. 2.5 hours later my wife finally has the fertilizer and Seed loaded. looks at the receipt and discovers the Military discount is not on there. Back to stand in line at customer Service 30 minutes later adjustments are made. How much was the discount you ask without the military discount. $0.02215/lb. The only reason I used to shop at Lowe's was because of the Military discount 10% off is not bad.

Interestingly when you check out it pops up on the cashier's screen "Read to customer: Thank you for your service." That does not happen at Lowe's in Olive Branch Mississippi. There is the chance that the employees can't read. I know that they do not work. Called the store and asked for the Manager, Not available, Left my number, No returned call. Called Lowes Customer Service corporate number asked for the Regional manager to call me. Received ticket Number **. No return call. Quite Obviously the Regional Manager doesn't care much either. Maybe this store would be a good one to have secret shoppers or have the CEO come work for a day. Home Depot is just down the street. Will start going there. Not worth 10% to have to deal with Lazy people.

Next phase...the contract: we arrive and there is a guy that is stocking shelves. We are standing by the computer. Pretty certain he can tell we are waiting for help. He keeps stocking so I looked at him and pushed the call for service button. He slowly moves up the aisle to help us. We tell him that we are there to pick out carpeting and to sign the contract. He pushes a couple of buttons and says he's new and needs to get someone to help. Ok, sure! He brings over a manager from the door department cause evidently they don't have enough staff in each department so they have to count on managers that know nothing about the other departments.

She proceeds to stand there for quite a while and finally admits she doesn't know what she's doing so she calls another manager from lawn and garden! Mind you we are not ordering topsoil, just carpeting. This guy though finally manages to get the contract printed after calling the floor manager at home. This is an hour later.

We proceed to look over the contract and they say the carpet has already been ordered. How was it ordered when we haven't picked it out. Evidently Jeremiah saw what we were looking at when we first came in and thought he knew what we wanted so ordered it. Problem is, it wasn't the right color. Then we began to look at the contract and it was a lot less than what it was supposed to be. Not only did Jeremiah order the wrong carpet, he did the contract without the pad and even though the contract was wrong, they didn't have the ability to change it.

So 2 and 1/2 hours later, after they have called the manager at home again, it is decided that she will do a whole new contract with the right carpet and pad in the morning and we can come back and sign it the following night. So we came back March 15, 2019 with high hopes that we would finally have this disaster over and done with and we would have new carpeting before my daughter moves in. NOT SO FAST!!!! SILLY US FOR STILL BEING HOPEFUL! Said carpeting won't be in until the 27th. Being hopeful again, cause we cant quite grasp that it could get worse, we signed that contract, paid for it in full and waited in anticipation of having that new carpet. Thinking that the installers would still be there. It would give them 4 days to get it in and the move would begin.

My husband decided to go to Lowe's to follow up on the order and Jeremiah said it would be there a day early! Great he says! So again we wait. The day it was supposed to come in, we didn't hear from Lowe's so my husband called the following day. New guy answers and says, "I don't know why Jeremiah would tell you that cause it's not getting here from California until Friday. So I call customer service at corporate cause I really feel they should know that they have several employees that really don't know what they are doing and they have made this experience a stressful mess.

So I make a complaint and lo and behold, our carpet is in and the installers call to schedule the installation. Awesome, right? NO...it's not being installed until 2 weeks later! I am just done. Stick a fork in me done. The thought of Lowe's keeping our money after all this truly disgusts me, but do we really want to start this all over? No!!! We are stuck, but the great news is, you don't have to be. DO NOT BUY FLOORING AT LOWE'S NO MATTER WHAT!

Well, March 27th No Call. 10:00, 11:00, 12:00, 1:00, 2:00, 3:00 o'clock roll by. Decide to check e-mail and Low(e) and behold order has been cancelled due to non payment. WHAT? Gave them credit card. Call customer service and ask what is going on. "Gave you credit card on Feb. 17th." They say it didn't go through and yet got e-mail on 24th stating On The Way Delivery March 27th. So asked if the fridge was in Louisville and told They couldn't tell us that unless we remitted payment. REALLY? Is It Top Secret?? So used my debit card and fixed that only to then find out the thing on the day of delivery was in Washington D.C. HUH!! No calls or e-mails within the month's period to say there was a problem with payment so that it could be straightened out.

What kind of business processes an order from (Iowa, where supposedly it was to come from) without charging your card til the day of delivery??? Something Really Stinks Here!!! States implicitly that card would be billed immediately for Parcel Delivery and Truck Delivery on their e-mail at the bottom of order. FURIOUS! Told my wife to cancel it and they can eat the delivery charge across the country and the fridge, but she wouldn't let me. Asked well then when can we expect delivery?? PROBABLY.. (PROBABLY) 2-3 days, What's PROBABLY!!! Got another e-mail and said check up-dated status... Still had delivery date of the 27th. Not worth a Stroke, will never shop there Again!!!! Guess if enough people learn from others' mistakes, it'll hit them in the pocket book and they'll Wake Up!

Fast forward - Job was finished, few months later the transition pieces from wood floor in our hallway to one of our carpeted bedrooms came up. Went into Lowe's, asked for someone to fix it. They send out a "Carpet guy" who tells me he can't do anything because he does carpets, not wood. We go back to Lowe's, the guy in flooring remembers us (he better by now), offers us the transition piece free for us to fix it ourselves (that was the ONLY good thing that happened during this whole process).

We reapplied it, but it's once again coming up, as are all of the other transition pieces. If they didn't have the proper materials or way to fix it, why wouldn't they just say something instead of do a poor job? NOW, we've noticed that gaps are forming between where one end of wood stops and the other starts in our hallway. This is happening in three spots. We are over our 1 year mark of install, so they will more than likely say "too bad." DO NOT GO THROUGH LOWE'S FOR FLOORING. USE A SMALL MOM AND POP BUSINESS AND PAY MORE. Save yourself the headache!

On the day of installation, the plumber called to tell me the dishwasher wouldn't fit. Apparently, I need a specific size. I returned to Lowe's and explained the situation to a different associate, who helped me select a dishwasher that would fit. This new model was slightly more expensive than the model I had originally purchased, but after speaking to her manager, she told me I would not be charged the difference in an effort to correct the mistake that had been made by Lowe's. According to her, there was one model of this particular dishwasher left on the floor, and she was going to set it aside for me. She said she would contact the plumber, and once he returned the model that did not fit, he could pick up the new dishwasher and arrange for its installation.

On the new day of installation, the plumber called and told Lowe’s didn’t have a dishwasher for me, and that no one in the appliance department knew what was going on. I called Lowe’s, and after some back and forth, the appliance manager, Kevin, realized that the previous associate tried to do an exchange in the system, but it didn’t work because she should have returned the first dishwasher and entered the second dishwasher as a new purchase. Kevin was able to locate the second dishwasher I selected in the system and placed a new order.

On the day it was set to be installed, I discover Kevin had ordered a stainless steel model, even though I wanted white. When I contacted both customer service and Kevin, I was basically told that all of this was my fault, and that I had never specified which color I wanted. I will now have to wait an additional two weeks for the white model to arrive. This has been a very poor customer service experience, and I do not appreciate being blamed for the situation nor spoken to in a condescending manner.

My Call #2 was made at approx. 4:30 (30 min past the 4 hour window) and I was informed that the driver was still not answering the phone but but they assured me it would be delivered soon. Call #3 was made at approx. 5:30 (1 hour and 30 min out of my 4 hour window) and I was told that the delivery guy was finishing a job and my house would be next. Call #4 was made at approx 6:30 (2 1/2 hours out of my 4 hour window) and I was told that the STORE cancelled my delivery and that I would need to speak with them if I had any questions. I was so upset!! At this point, I've been stuck at home for 7 HOURS waiting on this delivery. I spoke with the night manager named Chris and he did not believe anyone at the store cancelled the delivery but vowed to get to the bottom of it.

He was in contact over the next 24 hours but had no meaningful updates other that confirming they did not cancel, while the delivery company says that they did. As the two blame each other, I'm stuck in the middle demanding answers, compensation, and my delivery! I get a random automated call the next evening telling me my order will be delivered the following day between 12:30-4:30. NO ONE reached out confirming the date was good, they just scheduled it. Therefore I had to scramble, rearrange plans and miss ANOTHER day of work. Since the delivery, all communication stopped with Chris although he promised to get to the bottom of what happened and I requested to be compensated. I have had the worst experience ever from your Newark, DE location!

Never again will I patronize your company and I will be providing my experience on social media as well as other complaint websites to let people know how awful your customer service is! No one took responsibility for my inconvenience as well as missed time from work. Instead they blindly plopped me on the calendar and marked me off as complete. This entire ordeal was so unorganized and unprofessional that I felt like I was dealing with a smaller inexperienced company! I could not believe I was be treated like this as LOWE'S!! This is completely unacceptable and for a company your size you should be ashamed!

I asked him and he had the nerve to say that it was a cheap door ($600 plus installation) so I shouldn't expect much. I then waited three weeks for them to order a BOLT (That missing part that they didn't know about even though they 4 days to check it). So the company was supposed to come at 11am today. Guess what as seems to be the usual lousy service from Lowe’s. They never turned up. NEXT TIME HOME DEPOT (LOWE’S may be out of business by then).

I have experienced ALL the delays and excuses and screw ups you can imagine. How about sitting a table with a TV agent telling you have to buy a refrigerator or your house won't sell? Well Lowe's kept calling and said it was on its way... Then they said it HAD been delivered and I am sitting there with the guy listening to me yelling, "They STOLE MY REFRIGERATOR and I am contacting police right now" (Showed up Late in evening...they found it in one of the delivery guys' garages). Oh same deal days before... my thousands of dollars of roofing materials had been delivered and I even signed for them? Hmm, I was in hospital...got out and had this other store try to find that receipt WITH my signature. OOPS they couldn't... Well this was another store.

I GOT LUCKY and found the FRANKLIN INDIANA STORE. The manager definitely treats me right. Ok, I spend THOUSANDS every month. I go out of my way to buy from this store...even though my properties are VERY close to another store. Screw ups happen...but it seems this store always makes it right one way or another. Can't always get a refund but a store credit will do for me. Thank You Franklin...your customer William **.

On Wednesday March 13 I called again because I didn't receive a tracking number as promised, I was told by the customer service agent and the supervisor they didn't like what they were hearing from the distributor (HMW), However, neither one shared what they were told. I have asked to elevate this issue to a regional manager or corporate executive multiple times and have been stopped at the customer service WALL every time I've asked.

I contacted the manufacturer (Elkay) on March 13, 2019 and was told they currently had eight (8) of the model LSR27224 in stock and there were no supply issues. I don't know if Lowe's or the Distributor is the problem, but it has become more than crystal clear, based on my experience, that Lowe's doesn't care about delivering their customers with the products that have been paid for in a reasonable time period. "LOWE'S DOESN'T SEEM TO CARE."

I contacted Lowe's and they said this is something I should have mentioned at installation, not now. Really? I'm paying thousands of dollars to have a pro install this unit and I'm supposed to be the expert and inform him that he's not picking the correct location??? After fighting for a while, they tried to tell me I need to call Generac and inquire about a warranty issue since this is not a Lowe's issue! Again, REALLY??? I said this has nothing to do with the warranty as the unit works, but everything to do with Lowe's installation location... which is literally beneath our roof line. We live in up north Michigan. We get snow. The unit was installed in a poor location and will never survive. Period.

I asked for a Lowe's supervisor and I have left four messages with one and have not heard back. I did reach out to Generac and they didn't know what else to say other than I could file a homeowner's insurance claim and call this an act of God. It's not an act of God... Lightning striking and hitting the unit is an act of God. If this is an act of God, then I invite anyone to park their car in the same spot in the winter. Or, pull up a lawn chair and have a seat there too. Because, as I'm being told, something would only happen to you if an act of God occurred.

So, bottom line... I have no problem with the product and I would recommend it to a friend... but with a HUGE warning that they get an installer that knows what they're doing and stands behind their work. But, because I can't even open my unit and it will continue to get crushed if not moved, I had to give it a one star rating because it would eventually become useless.

I called the local store and spoke to 3 different managers with no solution. Later that evening, they called and said they'd send another freezer out the next day. I was glad it would be solved and they would have their freezer. Taking more time off work to be there again from 9am-9pm, they delivered another freezer, this one was dented up worse than the original one. The driver said, "We know it's dented but they thought you'd take it for 10% off." They refused it.

I again called the store and spoke with them. They have NO SOLUTION neither does their Customer service. We want to just cancel the transaction, and purchase from somewhere else. They now are saying They can give us a pickup day of the freezer in 10 days again needing to take off work. I've asked to help us out and come after 5 pm, and they will not work with that. We are stuck with a dented freezer. I'm disappointed with Lowe's and if this is the customer service this company gives, I don't see myself doing business with them again.

Corporate is currently giving me the run around about our contract and if they are responsible for fixing any of it, because we didn't sign a second contract, but we did get permission to have the wall fixed when they tore it down and found black mold through Lowe's. The contractor also tore up our floors even though it wasn't part of the contract and they left us with no flooring in our kitchen because it wasn't Lowe's approved, so we know the wall was approved even though there is no second contract because the contractor was allowed to fix it before installing the kitchen.

Lowe's is shady and I've been complaining about our install for months and they have yet to send someone out to assess the leaks and broken items. Also as a side note everything was installed 1/2 an inch off and so nothing is centered in the room. The window frame is uneven, the sink is not centered under the window and the kitchen island is not centered in the room. I don't even care about this, I just want the leaking and animals to stop.

The installers arrived and installed the microwave and the range but when I pointed out that the propane conversion kit needed to be installed, they said they couldn't do it. They said their paperwork did not indicate propane gas. I showed them the line on my receipt that indicated propane gas. They said it was not on their paperwork and they couldn't do it. They called their office and waited on a call back that did not come. I called the installer's office and was told they would call me back. When they called back they said they could come the next day and I yelled "No!" They hung up on me.

I called the Lowe's store I bought it from and spoke to manager Amber who again offered a next day installation. I told her if I had to take another day from work it would be for them to pick up the range and that I expected a full refund of all fees. She agreed to it but asked if she could try to get it resolved. I'm still waiting on a call back from her. This is entirely unacceptable and if Lowe's cannot find better installation contractors they should stop selling appliances.

After numerous calls to installations and store managers blind was reordered on Jan. 11 and would arrive Jan 21. On and on. Blind arrived Feb 15. Called Lowe's. They would contact installer and they should be out in a week. Mar. 1. No calls from Lowe's or installer. Gave up and put it up myself. Still no calls from Lowe's, over 100 days. Again I've never had anyone ask if they could help me. You are just on your own. Lowe's has nice stuff but is not user friendly.

I opened up the order number and it showed the refund but also show a different amount of money. It turned out when she refunded the specific amount for the tile, their system added an extra $100 delivery charge. She told us to call corporate to figure out the rest. So I did, was on the phone for an hour trying to figure it out. Corporate could not find a place that has the tile so she had to do some calling around. This made absolutely no sense because as I was on the phone I could still go on LOWE'S website and order the same exact tile in the amount of 300 cases for truck delivery even though she couldn't find them anywhere. They finally figured out that Gaylord would go get the rest of the tile from another location and deliver them to me. They refunded the extra delivery charge.

I was then told I would have to call Midland LOWE'S to see why I didn't get their portion of the delivery on 3/2. So When I called, they also stated that the delivery was supposed to be for 3/18. I forwarded the email we got from Lowe's showing it was supposed to be 3/2 so they could see I was not making it up. I was told by 3 different employees that LOWE'S website is not user friendly. How can such a huge company accept and $1200 order and state it will be delivered by a specific time and the stores have no knowledge of it and provide no communication about it. We had to call and figure it out and it took 6 different phone calls to Gaylord, Midland, and corporate to have it figured out.

On top of everything, when we put in the order, Lowe's did not automatically deduct it from our account. It wasn't until we figured this all out, that they deducted it weeks later. This absolutely unacceptable. I will never, ever order from Lowe's again and would never recommend ordering online from them to anyone. The employees at Lowe's were very helpful but I had to spend 2 hours figuring this out with them. Lowes.com is not at all linked to their stores and it should not be able to be used if it is not accurate.

I left because I could not purchase the amount of lumber needed without a cart and went across the street to the competitor and found many carts lined up on the lumber aisle in pristine condition just waiting for customers. I was surprised that the competitor was so well organized since I haven't been in the store in 20 years but I will be going back. Lowe's has lost its edge at least at the Watson Blvd location. I even took pictures of the competitor's carts hoping I could download for a review.

The manufacture sent out an independent contract and the report came back stating that my problems with my floors buckling and separating is not their problem. I am so upset about what is going on at this point that everyone saying that It’s not their fault that my floors that I purchased is coming apart. I don’t think this is how a loyal customer should be treated when I purchased this product. The salesperson said if I had any problems that it should be taken care of and I guess I was lied to. Now I get phone calls from the Lowe’s offering me not even half of what I paid for my floors and I don’t think that is right to offer me a low amount know that the warranty that I had on these floors are null and voided. Also, the worst thing about this situation is that my family has been loyal customers for years.

Next morning get up. Take door off house so when they come get them in and out. Heat blowing out of house. Also sold my stove the first day on Craigslist. No dinner cost to eat out. So next day no show. Noon call Lowe's and they tell me they're not schedule for delivery but I got a call night before said they were. Call store. Told no manager or assistant manager there. Call another store. Tell me they can't help me. Call corporate. They tell me if store does not contact me in 24 hours people will get fired over this. 4 day no call, call corporate back. They blow more smoke up me butt.

I thought Home Depot sucks. Also gave me, "You bought on lowes.com. Not part of the store." Done 1000 taken off my bill or they can refund the whole thing and will order through Amazon. I hate using online and killing small biz but none of us are made of cash. I have not stepped in a Home Depot in 4+ years. Now Lowe's. Stay away from big box stores. Salem NH Lowe's and Bedford NH Lowe's. They just lost a a yearly pellet customer of 1200.00.

Work orders that were produced but not followed and work orders for work that was already being completed. Lowe's will do nothing for you from a customer service standpoint. You will talk to multiple different people about the same issue with no relief. It is terrible and I highly recommend you don't make this mistake like we did. Go somewhere else where they value their customers and want to make things right.

After evacuating from the Nuns Canyon Fire in 2017 we decided to move out of our home in the Sonoma Valley and relocated to the Russian River where the redwood trees and flowing water seemed to provide more shelter from raging wildfires. We moved into our new place in April of 2018 and bought some paint with the in-store credit card, about $200 worth, to paint the interior of the house.

Shortly thereafter my partners wallet was stolen. We contacted the police department and filed a report. The in-store credit card from Lowe’s was in the stolen wallet. At the time we were not concerned about the card being used by the thief as we were told it was only valid with ID. When we contacted Lowe’s in Cotati we were told that there was no way to use the in store credit card if the card was missing. When we asked about the connection between the driver’s license and the card, we were told that only at the time of purchase would the driver’s license be needed for validation. That there was no way to connect the license to the card or verify our in-store credit.

Having a hard time digesting the fact that $800 of in store credit was just gone, we contacted the customer service corporate office. Initially we were told that someone would be in touch after they had investigated the incident further. We were told this on three separate occasions, alas no one called us back and upon contacting management in Cotati were told our case had been closed, to our dismay. After going back and forth via phone for a few months we decided to carve out some time on the weekend and head down to the store to see if we could speak to someone in person and get to the bottom of the issue.

A representative told us that they could track down the card details through the purchase of the paint supplies. So, we dug through our basement to find the old paints cans from Lowe’s. We returned to the Cotati store the next weekend and spent the day talking with different managers trying to troubleshoot ways to verify our in-store credit card making no headway. That day a corporate representative told us that if we could just find the date of the paint purchase, they would be able to find the card. We presented the paint cans, with the purchase date shortly thereafter and were told that the Cotati store only had wiped their data in June and therefore there was no way to verify the in-store credit.

A customer service representative from the national corporate office said this was unusual, if it were any other store, they would have been able to find the transaction details. Cotati is unique in that they wipe their data from time to time. So here we are about one year later and more than 6 months of trying to get to get back our $800 from Lowe’s. No one ever mentioned they wipe their data or seemed to care enough to call us back or notify us that our case had been closed. Lowe’s in Cotati has effectively stolen $800 from my partner and I, offered no apology or attempt to rectify the matter. I am appalled with the Lowe’s Cotati incompetence and corporate policies that do not reflect the marketing values they claim.

The cabinet company replaced the cabinets and stated that the cupboards had been installed incorrectly. They also stated that all the cupboards should be looked at, as from the photos, it appeared that none of the cabinets were supported correctly. Spoke with Lowe’s and was informed that their installation covers one year. When I restated that they appeared to be installed incorrectly, I was told again the warranty covers only one year. So, I could very well have been killed by the falling cupboards, I lost irreplaceable china, and there is nothing Lowe’s will do. Oh, other than give us an estimate for installing the new cupboards! Yeah right!

At 3:34 pm I received a call from the driver of the delivery truck, who informed me they would be at my residence in 15-20 minutes. So much for the half hour notice. I quickly made my way home and at 3:53 pm was pulling into my driveway having just passed what I would come to find out was the delivery truck making its way out of my development. I then received a phonecall from the delivery company saying the truck was sitting outside my residence since I was not home, and was authorized to wait for 15 minutes if I could make it back in time. I quickly turned the car around and caught up with the delivery truck, motioning for them to turn around or pull over, as I was on the phone with the delivery company explaining that the truck was not in fact sitting in front of my residence.

The company then called the driver and conferenced him onto our call. He said I was not home so they left. I told the driver I had not gotten a 30-minute notice, had been given 15-20 minutes instead and still was there in 19, and that he was supposed to be waiting for 15 minutes per the company. He said "well we rang the doorbell 6 times and you weren't home". I told him I was the car behind him and asked him to turn around as they were not even 5 minutes from my residence at that point. He said they had already turned the truck around too many times that day (clearly indicating that they could but just were not going to), and that he had already called the next customer and told them they were 6 minutes away.

Again, far short of a 30-minute notice. I told the driver that just as I had gotten a call moving my delivery to later, so too could the next customer. They said no. Ultimately, 5 miles later we both had pulled to the side of the road, I was told that the company would add my residence as a stop at the end of the shift and they would be calling me to confirm.

When I received that phonecall, the delivery company said there was bad weather coming in and they would not be delivering that day. I then rescheduled delivery for the following day (Friday). I then received a voicemail from Lowe's saying that delivery would be two days later (Saturday). I then received another call from the delivery company confirming a time window for delivery... the following day (Friday). Friday came and went with no delivery. At the end of the delivery window I called the delivery company and they said that since delivery had not been made on Thursday, the machine had gone back to Lowe's and I would have to reschedule with the local store.

On Saturday, I was given a time window of 2:30-6:30 pm for delivery. It was not shocking what time the delivery was made. What was surprising, however, was the driver (same one from two days prior) knocking on the door at 6:35 pm to tell me that the machine was damaged and I should take a look at it to decide whether to accept it. Also, the accessories had not been delivered with the machine so they would not be able to install it even if I did accept the machine. Interesting coincidences, don't you think?

During all this time, I did call the local Lowe's twice with the intent to cancel my order in the hopes that Home Depot's delivery company is run well. The first time I called, when I said I needed to cancel an order I was hung up on; the second time I called I just said I needed to discuss an online order, and was just placed on hold indefinitely. 20 minutes later I hung up. When I relayed the experience to the customer care team, I got an email from Valerie ** saying she had escalated to Senior Management and to allow 24 hours for a response. That was two months ago... Maybe their clocks are broken too.

Well it had been 5 months and a few days since our purchase but I decided to contact them anyways. Contacted Jesse and explained my situation and she took the ball and ran with it. No problem, picked up the units the following morning and by that afternoon called me and had refunded the total purchase price to my American Express. As to not go through another unsatisfactory experience with appliances I reviewed washer and dryers extensively and found that almost all of them had 4 * reviews but read the one and two star reviews and came to the realization that all washers and dryers and probably refrigerators alike are of nowhere's the same quality is 15-20 years ago. Finally just took wild guess and purchased a nice-looking looking set of an LG washer and dryer.

They delivered it the following day and set it up and after a few days of using them I'm very satisfied with the performance but a little leery of all the new electronics and such that they use nowadays. But the point of this review is not on the appliance itself but on the great service that Lowe's gave after the sale. I didn't repurchase my washer and dryer from Lowe's because I had to but because of the great service after the sale!

Alex had a total disregard for my time. Lowes kept me waiting for 4 hours on February 15th for an order that didn't show up, then Alex made sure that I wasted another 4 hours on the 16th for another no show on the order. This company doesn't understand the importance of customer service. They deserve to go the way of Blockbuster and Mervyn'

Apparently the service group - A&E who is actually Sears (why are they going broke?) sent parts and unbeknownst to me, I was supposed to call A&E, let them know I got parts I was not expecting and reschedule my appointment. It took 13 days to wait for my first appointment and they are telling me the next available appointment is in 9 more days. I will put the parts in myself and never buy from Lowe's again, especially the protection plan. And of course, Frigidaire is off my list too!!!

I went to Lowe's and asked how I go about using my extended warranty and the employee said he could not help me and I needed to find my paperwork. (I honestly thought they could look this up by name or number). I find the paperwork and contact the Lowe's warranty department. They sent a tech out, he said he would order the parts and return in a week to install. A week goes by and a different tech shows up, looks at the refrigerator, took a look and said he would order parts and come back in a week to install them. Excuse me but what happened to the parts the last guy “ordered”?

A week later and no tech, no phone call, no email. I call Lowe's and they said they will send the tech out again. Another week goes by and the tech shows up. “I have to order parts and they will take a week”. That was two weeks ago and I have yet to hear from them or Lowe's. This process started Jan 3rd and I still do not have a refrigerator. MORAL OF THE STORY DON’T BOTHER SPENDING YOUR MONEY ON LOWE'S WARRANTY PLAN BECAUSE IT SUCKS! I have probably spent the same amount in eating out or buying groceries every day as I would have if I’d just bought another 3k refrigerator. Over a month and no refrigerator. Lowe's employees, do you have children? Do you know what a pain it is to have children and no refrigerator? They can't even eat cereal because I have no place to store milk!

Isn't it his job to see that contractor follows up?? Finally in December we called to get a refund of our $75 and call off the whole project. We were made to go into Lowe's to get our refund. We were told they were unable to issue us a corporate check for the $75 that we paid them. Oh, and they wanted to give us a $75 gift card. I said forget it, we would never do business with them again. After reading other's reviews, I guess we were lucky we never went further with this process with this company. I also wrote to the corporate offices and never heard back from them. Stay away from them!!

Yesterday, while going to pick up other online ordered merchandise, I took the 2 risers that I was unable to use. The risers were in pristine condition; still with labels and shrink wrapped. To my surprise they said they had to be returned within 30 days. They couldn't even offer store credit! According to manager these were "special order" items, which was news to me. They showed me a back of a sales receipt, and that I should learn to read receipts for their policy! I said, "Look I bought online, I don't get that receipt you are showing me, these are the emails I got from Lowe's, nowhere in them does it say "special order" or their return policy". They said when I pick up item that receipt has it; perhaps, not sure.

Nonetheless, the disrespect, not even store credit offered, all over $30 return have lost a customer, who spent thousands there. It is really upsetting, more than the money, the way they address this towards customers. Obviously I had never returned something there else I would of been long gone. I also wonder of folks that do construction for a living; never buy more than you need, have projects delayed, and be ready to return excess on a timely manner (and with a receipt) on top of all the stresses of the field. Or simply shop elsewhere which offer more flexibility. Glad to be able to vent here.

Well, then I still had to get the refrigerator and stove. Again, long story short, I was held hostage by Lowe's on about five different days waiting on these appliances before I finally got them "outside the delivery" window at about seven PM at night. They did not install the ice maker right and only halfway put the handle on the refrigerator. I had the same experience a year ago when ordering for my own home. I thought it might have been an isolated instance. NOPE! They just suck. They have no regard for customers who give them their private business as well as purchase for multiple businesses and owners. When I spoke with the store manager she tried to shift blame to the delivery company. I purchased them from Lowe's and Lowe's should fix this!

After everything was all installed and done there was leftover material. So I contacted Lowe’s to come back and pick it back up. And never got a refund for what they picked up. So I had to go to the local store and asked for a refund but I don’t know what was really picked up because we had no proof what was picked up anymore all I had was pictures on my phone that was not that accurate because the pictures were blurry. So I got the deck installed in October. And I noticed some of the boards were coming back up so I contacted the Lowe’s I got the deck installation from and they said they would give me a call back and have someone come and check. So someone came and checked but Lowe's never came back to fix the problem.

Now I have a deck boards coming up and I paid the extra money to get screwless boards so now I had to screw boards back down because my kids tripped over some. Went to the doctors to make sure he was ok. Now a year and a half later I have heard nothing back. I went back numerous times to get it all resolved but I just get the runaround.

Cali ** was the project manager for the project and I heard so got a promotion. So I guess Lowe’s give their project managers promotions for screwing people over. I still have all the text and emails I sent to all of the project managers and the store installation experts. They were all useless. After me texting them all numerous times they just stop answering me back. So be very careful when you go to Lowe’s for any installation needs because if you read the reviews first you would think twice. You better off finding a local contractor for your installation needs. I hope this was really helpful for everyone because I don’t want anyone else to get screwed too!!

After 1 hour on the phone, I was finally told they would have to order it. I picked up the handle after receiving a call that it had arrived at Lowe's. When I got home, I opened the box and discovered the handle ordered was incorrect as it did not have a keyed lock. I returned the wrong handle and another one was ordered. I picked up the second handle and checked it immediately and found it was a keyed lock handle. Yay, I called my installer to have him come to do the installation. Unfortunately, the handle was correct, but no latch was included with the handle. I returned to Lowe's to ask about the missing latch. I was told they would have to order it. Grrr... I am patiently waiting for the call telling me the latch has arrived.

Below the waste lane for selling me a full tank, which has been leaking for a while and still is when I am buying. Fraudulently reckless, since I am paying for a full tank refill. But from a health risk, criminally at least negligently endangering my health, safety and life. Iam for a shut down of this department, investigation, fines, and a question mark whether it will be fit to reopen.

Communication between the Lowe's coordinator, the person assigned by the contractor and crew does not seem to exist and this is very concerning as Lowe's has told us that particularly for the cabinetry, remaining flaws and imperfections would be remedied when installed. We no longer have any confidence that this will happen. Looking at the experience of others with Lowe's, it seems fruitless to go up the corporate chain to try and make this bad situation better and we are very close to walking away from this mess, hiring a lawyer and going to arbitration where we'll at least get some of our money back.

Needless to say, if we ever get this transaction completed it will be the LAST thing I ever purchase at Lowe's. Not so much as one nail. And I will tell everyone about this, warning them not to give them their business. They somehow think they're winning, but in reality they lose. I'm appalled at the number of similar stories I see here. I only wish I'd found this site first, it would have saved us a lot of disruption and grief. We're not young and sanguine about this; we're old and we're angry. This is settled anger that will not be mollified by any promises or apologies, not even if it's all installed tomorrow. It's too late for that.

They have forfeited every bit of goodwill that they will ever have. And I hope dozens of people heed this warning. Take your money elsewhere. And TELL them you're doing it because of their unwillingness to give even the minimum courtesies to their customer. It's too late for us and the others you read here. But please -- do not put yourself in the same position.

On another day with just a random load of laundry it leaked all over the floor again. This time we thought it was a defective washing machine and asked Lowe's to replace it. They brought out a new identical washing machine and installed it along with the pedestals we ordered. This washing machine does the same thing. At random it dumps tons of water on the floor under and around the washing machine to the point that it has caused significant damage to the laundry room of our new home. By changing out the washer with a new one we now know it's not just a defective washer, but a design flaw in these front loaders that isn't being addressed by LG. By reading other reviews there are several other people that have written in with the same issues with the washing machines leaking and damaging their homes.

The only way we have been able to mitigate the leaking problem slightly is to never wash more than a 1/2 load of laundry and use about 1/2 the amount of liquid HE detergent that is recommended. I have narrowed it down to the washing of my cotton flannel shirts is when it spits water out of the vent at the back of the machine, runs down the back panel, and onto the floor. This is totally unacceptable for a $1400.00 machine. We have furnished three separate homes now with LG appliances and have been please with their performance over all, but this is the first LG washing machine we have owned. Base on this negative experience alone it's the last LG product in our future. It's unfortunate that the company won't accept responsibility for a faulty design and take care of it before more unsuspecting customers have to go through this kind of ordeal as many already have.

We finally received the refrigerator on 1/17/19 a month later. Still no stove. A couple days later they said they had the stove and would fix it when the door came in and let us know. They called on 1/23/19 and said delivery date was 1/25/19 between 8:00 am & noon. They showed up @ 11:00 am. Took it out of its box and it looked liked someone hit it with a 5lb little sledgehammer in the door. Plus it wasn't even the range we ordered. Did not accept this busted up stove. Called Lowe's and just told them to give our money back. They said they would, we'll see. I can just imagine a restocking fee for broken stuff. Ordered the same range (Stainless Steel) for less money @ Home Depot 1/25/19. Delivery is scheduled for 1/30/19. We'll see, but will never order from Lowe's again.

The installer (proper name because they are not a contractor) removed the old countertop and started install of the new. Of course they got about half installed and the rest did not fit. Remember they came and made a template makes you wonder what they did with the template. So they tell my wife it will take 2 weeks to get new material and they leave. They left the work area dirty and my wife with no countertop, unable to use the sink and no stove top. Where is Lowe’s this whole time? I never heard a word from the Lowe’s store in Jefferson City, Tn. I had to call them and the sales manager was made aware of the situation, still he did not bother to call. If I had a "Manager" that acted like that he would be very short lived, and yes I have managers under me. I come home to find the walls have holes in them, cabinet tore up large sections of drywall pulled out and still nothing from Lowe’s.

Never again, I will be CANCELLING the other projects that I have paid for. The installer called today and said the material would be expedited and finished next Friday. Hey Lowe's where you at? Do you know that information? Of course you don't because I haven't called you and told you. LOWE’S you need to understand that I have a contract/agreement with LOWE’S not the installer. So do your job and stand behind what you advertise. By the way, Lowe’s require full payment prior to any work being done, but they don't give their installers anything until they are finished, not even a draw on their money. So I wonder why they don't have top contractors. Top guys will not sign up for something like that. I would not.