Liberty Home Guard Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About Liberty Home Guard
Liberty Home Guard (LHG) offers three main home warranty plans, including systems-only, appliances-only and combination plans, which start at around $50 to $60 per month. It also has more than 40 add-on options for customizing your coverage and a 365-day workmanship guarantee. Liberty offers plans in all 50 states and Washington, D.C., and it has more than 20,000 licensed technicians in its network.
Visit www.libertyhomeguard.com- Available nationwide
- More than 20,000 in-network technicians
- More than 40 add-on options
- 365-day workmanship guarantee
- 24/7 claims availability
- Can’t usually choose your own service technician
- 30- to 60-day waiting period
AI review summary
Review Summary
Reviewers describe broad coverage, knowledgeable contractors and fast turnaround on appliance repairs. Some mention partial reimbursements or pushy sales calls, but most see Liberty as reliable.
Reviews powering this summary
He was very patient and answered all of my questions, He helped me attempt to file a claim but said I would have to call the billing dept tomorrow.
Read full reviewThen they didn't want to fix it. They want to replace it, which would have been fine except that they're only gonna pay 100 dollars for it.
Read full reviewI am so satisfied with the service that Liberty Home Guard provided me on my dryer and the reimbursement ruling on your behalf!
Read full reviewAs we are new customers, we haven't had to file a claim yet, so we don't know how fast the actual repair services are.
Read full reviewWe usually get online to do our claims to Liberty Home Guard. It would be easier to call though.
Read full reviewOverall, Liberty Home Guard has been okay. We've used it a couple of times and the process has been pretty smooth.
Read full reviewHe took his time and processed two claims that I requested. I really appreciate Ostin’s assistance in making the two claims.
Read full reviewWhen I submitted a claim for the garage door, it was easy to do online. It was fast. The contractor came and rewired a few things.
Read full reviewYou aren’t told when you sign up that LHG pays very little on your claims. They only pay a small portion of the unit and nothing toward labor.
Read full reviewIt’s never an easy process submitting a claim with Liberty. I’ve submitted many claims, and it’s different every time.
Read full reviewOutstanding & Professional Customer Service - Fair Price - Coverage handles items needed to be covered - Thank you very much!
Read full reviewKevin was helpful explaining the benefits and options.
Read full reviewYou get a better deal being a veteran. Was very impressed with all that is covered under this policy.
Read full reviewIf he didn’t take the extra steps to look into alternatives options for me, I wouldn’t have purchased this policy.
Read full reviewHunter offered other options, but the policy I’ve chosen was great. Detailed information about the policy were provided clearly. Thank you Hunter.
Read full reviewBut sometimes I have to follow up several times. So, 85% of the contractors have been fine. We have two homes that are covered by Liberty.
Read full reviewErica answered all of my questions thoroughly and even provided more vital information regarding my policy.
Read full reviewHe was a delight and I highly recommend him when researching and looking for the best home warranty plans that are available.
Read full reviewI strongly recommend reading your contract agreement very carefully—they provide minimal coverage and seem to only include minor, easy-to-fix parts.
Read full reviewVery good and knowledgeable. Very patient. Went over all the details and convinced me to go with the lock in program as it is more economical.
Read full reviewWe signed up today for a 6 year contract and can honestly say it was in large part due to Alex being so efficient, knowledgeable and not pushy at all!
Read full reviewJohn ** is an outstanding professional who consistently goes above and beyond. He’s reliable, knowledgeable, and a pleasure to work with.
Read full reviewHe worked well with me. Unfortunately phone call had a glitch and disconnect the sound but that wasn’t his fault. He called me right back.
Read full reviewKevin was professional, knowledgeable, and straight to the point. He made getting our home warranty easy and seamless.
Read full reviewKeith was professional, articulate, and understanding
Read full reviewDave explained everything in a way that made sense, breaking down the fine print and helping me understand what actually matters.
Read full reviewSean was well-spoken and didn’t come across as a pushy salesman. He explained everything and was willing to repeat things without an attitude.
Read full reviewDave ** was more than helpful and truly a professional. I’m so happy to start using Liberty Home Guard.
Read full reviewCompany, they used for fixing Refrigerator (TopLine appliance), they have worst customer service. They are not replying phone calls, or text message.
Read full reviewIf the contractor is as efficient as her we will be back in cool comfort soon.
Read full reviewThe HVAC system's been tripping a breaker. A repairman came out the other day but couldn't figure out what was going on with it.
Read full reviewThe technician originally assigned to our repair wanted money from us to book an appointment.
Read full reviewIt was a pleasure working with the technician on my with my washing machine.
Read full reviewPlumber had to replace parts inside toilet to correct. Liberty HomeGuard said it was install rather than a repair because parts were replaced.
Read full reviewI am an 88 year old lady who has had 3 bad experiences. Pro Tech recommended your company. Dave patiently and clearly answered my many questions.
Read full reviewThe contractor who came out was outstanding. They replaced the control board on the oven that would not light.
Read full reviewA couple of weeks later the same issue, the same technician came out and replaced the breaker (outside by the condenser).
Read full reviewDo not purchase this home warranty. They will scam you on the price and send technicians that are not licensed.
Read full reviewI had an issue with a filter that had leaked and was supposed to be replaced. The plumber who was hired installed the wrong filter.
Read full reviewMike listened to our needs and kept it within our budget. It is important not to try and upsell more than once.
Read full reviewCustomer service is very diligent and hard working in ensuring the work is done to our satisfaction.
Read full reviewHe quickly put my mind at ease and worked a long time on the phone to get my price down to where I can afford it. He is great!
Read full reviewTheir website and app, for the most part, offer a convenient user experience despite the communication delays.
Read full reviewIt is so nice to talk to someone that is empowered to handle the call immediately. Calling companies and being transferred around is trying.
Read full reviewHighly recommend. He got back to me so quickly and made sure I went with the right package that fit my needs. The best!
Read full reviewI appreciated how quickly he answered my questions and how proactive he was in following up to ensure I was comfortable before proceeding.
Read full reviewFrom start to finish, everything took less than seven minutes, which was extremely convenient and much faster than I expected.
Read full reviewFreddy was referred to me from my brother who he wrote three policies for and he was very professional and well prepared on the product
Read full reviewThis was yesterday. The next day, I received an email telling me that someone would call me to set up appointment. I waited all day, no one called.
Read full reviewKevin was spot on with the prices and coverage! I appreciate his expeditious service and professionalism!
Read full reviewPricing was reasonable and fair. Updated Liberty Home and timing was prompt. Extra charge for $250 was paid for by Liberty home.
Read full reviewI did not feel rushed to make a decision and my experience makes Dave very worthy of a 5 star rating.
Read full reviewI ended up getting a new unit through them and it literally cost me a fraction of the price. I paid $100 deductible🫣.
Read full reviewI am satisfied with what I paid and extremely relieved that the warranty moves with me.
Read full reviewHi, I feel great switching from AHS, even though our monthly fee was much lower with AHS. It was possible ONLY BECAUSE of your staff, Alex **.
Read full reviewTried to replace my $900 stainless steel dishwasher with a $295 plastic dishwasher. The policy claims they will replace it with one that is similar.
Read full reviewNow Liberty home guard only wants to pay 199.00 on washer and 299.95 on dryer. This is for the cost of parts only.
Read full reviewI basically told them you send money and I’ll send paid invoice, never heard from them, they refused to send 90$ service fee.
Read full reviewSo if the refrigerator costs $1000 new and it's now 8 years old, then your maximum cover on repair or replace will be $200.
Read full reviewReviewers describe Liberty's claims as easy to submit by phone or online, with many customers reporting quick approvals on appliance and HVAC repairs. A few cite partial reimbursements or denials tied to contract exclusions.
Reviews about claims
He was very patient and answered all of my questions, He helped me attempt to file a claim but said I would have to call the billing dept tomorrow.
Read full reviewThen they didn't want to fix it. They want to replace it, which would have been fine except that they're only gonna pay 100 dollars for it.
Read full reviewI am so satisfied with the service that Liberty Home Guard provided me on my dryer and the reimbursement ruling on your behalf!
Read full reviewAs we are new customers, we haven't had to file a claim yet, so we don't know how fast the actual repair services are.
Read full reviewWe usually get online to do our claims to Liberty Home Guard. It would be easier to call though.
Read full reviewOverall, Liberty Home Guard has been okay. We've used it a couple of times and the process has been pretty smooth.
Read full reviewHe took his time and processed two claims that I requested. I really appreciate Ostin’s assistance in making the two claims.
Read full reviewWhen I submitted a claim for the garage door, it was easy to do online. It was fast. The contractor came and rewired a few things.
Read full reviewYou aren’t told when you sign up that LHG pays very little on your claims. They only pay a small portion of the unit and nothing toward labor.
Read full reviewIt’s never an easy process submitting a claim with Liberty. I’ve submitted many claims, and it’s different every time.
Read full reviewCustomers describe Liberty's coverage as comprehensive. Reviewers value protection across HVAC, plumbing, appliances and electrical systems. A few mention exclusions for parts under separate warranties, sometimes found only at claim time.
Reviews about coverage
Outstanding & Professional Customer Service - Fair Price - Coverage handles items needed to be covered - Thank you very much!
Read full reviewKevin was helpful explaining the benefits and options.
Read full reviewYou get a better deal being a veteran. Was very impressed with all that is covered under this policy.
Read full reviewIf he didn’t take the extra steps to look into alternatives options for me, I wouldn’t have purchased this policy.
Read full reviewHunter offered other options, but the policy I’ve chosen was great. Detailed information about the policy were provided clearly. Thank you Hunter.
Read full reviewBut sometimes I have to follow up several times. So, 85% of the contractors have been fine. We have two homes that are covered by Liberty.
Read full reviewErica answered all of my questions thoroughly and even provided more vital information regarding my policy.
Read full reviewHe was a delight and I highly recommend him when researching and looking for the best home warranty plans that are available.
Read full reviewI strongly recommend reading your contract agreement very carefully—they provide minimal coverage and seem to only include minor, easy-to-fix parts.
Read full reviewReviewers praise Liberty Home Guard's representatives. Many homeowners describe agents who walked them through coverage carefully and explained renewal options. Customers say signup and claim filing are typically handled in a single call.
Reviews about customer service
Very good and knowledgeable. Very patient. Went over all the details and convinced me to go with the lock in program as it is more economical.
Read full reviewWe signed up today for a 6 year contract and can honestly say it was in large part due to Alex being so efficient, knowledgeable and not pushy at all!
Read full reviewJohn ** is an outstanding professional who consistently goes above and beyond. He’s reliable, knowledgeable, and a pleasure to work with.
Read full reviewHe worked well with me. Unfortunately phone call had a glitch and disconnect the sound but that wasn’t his fault. He called me right back.
Read full reviewKevin was professional, knowledgeable, and straight to the point. He made getting our home warranty easy and seamless.
Read full reviewKeith was professional, articulate, and understanding
Read full reviewDave explained everything in a way that made sense, breaking down the fine print and helping me understand what actually matters.
Read full reviewSean was well-spoken and didn’t come across as a pushy salesman. He explained everything and was willing to repeat things without an attitude.
Read full reviewDave ** was more than helpful and truly a professional. I’m so happy to start using Liberty Home Guard.
Read full reviewCompany, they used for fixing Refrigerator (TopLine appliance), they have worst customer service. They are not replying phone calls, or text message.
Read full reviewHomeowners describe Liberty's contractors as skilled and professional. Reviewers highlight technicians who diagnosed and fixed issues on the first visit, with strong work across HVAC and plumbing. A portion of customers describe contractors who took longer or required them to find their own pro.
Reviews about contractors
If the contractor is as efficient as her we will be back in cool comfort soon.
Read full reviewThe HVAC system's been tripping a breaker. A repairman came out the other day but couldn't figure out what was going on with it.
Read full reviewThe technician originally assigned to our repair wanted money from us to book an appointment.
Read full reviewIt was a pleasure working with the technician on my with my washing machine.
Read full reviewPlumber had to replace parts inside toilet to correct. Liberty HomeGuard said it was install rather than a repair because parts were replaced.
Read full reviewI am an 88 year old lady who has had 3 bad experiences. Pro Tech recommended your company. Dave patiently and clearly answered my many questions.
Read full reviewThe contractor who came out was outstanding. They replaced the control board on the oven that would not light.
Read full reviewA couple of weeks later the same issue, the same technician came out and replaced the breaker (outside by the condenser).
Read full reviewDo not purchase this home warranty. They will scam you on the price and send technicians that are not licensed.
Read full reviewI had an issue with a filter that had leaked and was supposed to be replaced. The plumber who was hired installed the wrong filter.
Read full reviewCustomers describe Liberty's response as fast and dependable. Many reviewers report same-day or next-day technician dispatch on AC and plumbing emergencies. A few mention longer waits when an assigned contractor had to be reassigned.
Reviews about response time
Mike listened to our needs and kept it within our budget. It is important not to try and upsell more than once.
Read full reviewCustomer service is very diligent and hard working in ensuring the work is done to our satisfaction.
Read full reviewHe quickly put my mind at ease and worked a long time on the phone to get my price down to where I can afford it. He is great!
Read full reviewTheir website and app, for the most part, offer a convenient user experience despite the communication delays.
Read full reviewIt is so nice to talk to someone that is empowered to handle the call immediately. Calling companies and being transferred around is trying.
Read full reviewHighly recommend. He got back to me so quickly and made sure I went with the right package that fit my needs. The best!
Read full reviewI appreciated how quickly he answered my questions and how proactive he was in following up to ensure I was comfortable before proceeding.
Read full reviewFrom start to finish, everything took less than seven minutes, which was extremely convenient and much faster than I expected.
Read full reviewFreddy was referred to me from my brother who he wrote three policies for and he was very professional and well prepared on the product
Read full reviewThis was yesterday. The next day, I received an email telling me that someone would call me to set up appointment. I waited all day, no one called.
Read full reviewReviewers' value impressions of Liberty Home Guard are mixed. Some customers cite reasonable monthly rates and meaningful payouts on covered repairs. However, many homeowners describe partial reimbursements on claims or rising rates at renewal.
Reviews about value and pricing
Kevin was spot on with the prices and coverage! I appreciate his expeditious service and professionalism!
Read full reviewPricing was reasonable and fair. Updated Liberty Home and timing was prompt. Extra charge for $250 was paid for by Liberty home.
Read full reviewI did not feel rushed to make a decision and my experience makes Dave very worthy of a 5 star rating.
Read full reviewI ended up getting a new unit through them and it literally cost me a fraction of the price. I paid $100 deductible🫣.
Read full reviewI am satisfied with what I paid and extremely relieved that the warranty moves with me.
Read full reviewHi, I feel great switching from AHS, even though our monthly fee was much lower with AHS. It was possible ONLY BECAUSE of your staff, Alex **.
Read full reviewTried to replace my $900 stainless steel dishwasher with a $295 plastic dishwasher. The policy claims they will replace it with one that is similar.
Read full reviewNow Liberty home guard only wants to pay 199.00 on washer and 299.95 on dryer. This is for the cost of parts only.
Read full reviewI basically told them you send money and I’ll send paid invoice, never heard from them, they refused to send 90$ service fee.
Read full reviewSo if the refrigerator costs $1000 new and it's now 8 years old, then your maximum cover on repair or replace will be $200.
Read full reviewHow does Liberty Home Guard work?
Liberty Home Guard works by offering three main coverage options designed to cover the cost of repairing or replacing major home systems and appliances. Liberty also offers more than 40 add-on coverage options that allow customers to tailor coverage to their specific needs.
Liberty Home Guard doesn’t require a home inspection to buy a plan, making it easier to sign up quickly. When customers file a claim for a covered breakdown, Liberty will connect them with a licensed technician from its nationwide network.
What customers are saying about Liberty Home Guard
Customers on our site have said that Liberty Home Guard’s representatives are professional, knowledgeable and patient. Many customers have said that they’ve received clear explanations of coverage options, pricing and claims processes, which made it easier to understand their plans. Others have reported being offered special rates or flexible payment options, which made them feel more confident about their decision to purchase a home warranty.
Liberty Home Guard coverage and plans
Liberty Home Guard’s coverage plans include Appliance Guard, Systems Guard and Total Home Guard. Its plans generally cover breakdowns caused by regular use and normal wear and tear of your appliances and systems.
| Coverage | Appliance Guard | Systems Guard | Total Home Guard |
|---|---|---|---|
| Air conditioning |  |  | |
| Electrical | | | |
| Heating | | | |
| Plumbing | | | |
| Ductwork | | | |
| Water heaters | | | |
| Exterior water lines | | | |
| Interior plumbing lines | | | |
| Interior electrical lines | | | |
| Sump pump | | | |
| HVAC tuneups | | | |
| Refrigerators | | | |
| Dishwashers | | | |
| Oven | | | |
| Range | | | |
| Cooktop | | | |
| Built-in microwaves | | | |
| Built-in food centers | | | |
| Garbage disposals | | | |
| Trash compactors | | | |
| Ice maker | | | |
| Instant hot/cold water dispensers | | | |
| Range exhaust hood | | | |
| Kitchen exhaust fan | | | |
| Clothes washers | | | |
| Clothes dryers | | | |
| Toilets | | | |
| Whirlpool bathtub | | | |
| Faucets | | | |
| Ceiling fans | | | |
| Attic fan | | | |
| Central vacuums | | | |
| Doorbells | | | |
| Garage door openers | | | |
| Roof leak repairs | | | |
| Main breaker | | | |
| Plumbing stoppages | | | |
| Home electronics | | | |
| Smoke detectors | | | |
| Jetted tub components | | | |
| Monthly premium cost | $49.99 | $54.99 | $59.99 |
| Annual premium cost | $499.99 | $549.99 | $599.99 |
| Type | Appliances | Systems | Combo |
| Plan name | Appliance Guard | Systems Guard | Total Home Guard |
| Monthly cost | $49.99 | $54.99 | $59.99 |
| Annual cost | $499.99 | $549.99 | $599.99 |
| Monthly cost | $49.99 | $54.99 | $59.99 |
| Monthly cost | N/A | N/A | N/A |
| Monthly cost | N/A | N/A | N/A |
Add-on coverage
Liberty Home Guard also offers optional add-on coverage for an extra fee. Its coverage includes:
- Sump pumps
- Well pumps
- Septic system pumping
- Central vacuums
- Limited roof leaks
- HVAC maintenance
- Casita guest units
- Plumbing fixtures
- Swamp coolers
- Saltwater pools and spas
- Ejector pumps
- Trash compactors
- Generators
- Grinder pumps
- Lighting fixtures
- Re-keying home locks
- Pest control
- Water softeners
- Water dispenser water lines
- Instant hot water dispensers
- Reverse osmosis water filter systems
- Gutter cleaning
- Carpet cleaning
- Window washing or cleaning
- Power washing (exterior flooring)
- Lawn sprinkler systems
- Stand-alone freezers
- Second refrigerators
- Ice makers (in refrigerators)
- Free-standing ice makers
- Wine coolers or refrigerators
- Electronics protection
- Pro-series ranges, ovens and cooktops
- Pro-series microwaves
- Pro-series refrigerators
- Pro-series dishwashers
- Pro-series washing machines
- Pro-series clothes dryers
- Pro-series stand-alone freezers
- TV mounting (for TVS up to 65 inches)
- TV mounting (for TVS up to 85 inches)
Liberty Home Guard cost
Liberty Home Guard costs start at $1 per day, according to its website. For the quotes we collected, plan costs ranged from around $50 to $60 per month. Total plan costs will generally vary by the plan you choose and your location, so you’ll have to request a custom quote to get the most accurate information.
Liberty Home Guard plans can be paid for on a month-to-month, annual or multiyear basis, though you’ll save the most money with multiyear plans. You can also get discounts for purchasing home warranties for more than one property or if you refer a friend.
In addition to plan costs, you’ll need to pay a service fee each time a technician comes out when you file a claim. Liberty Home Guard doesn’t disclose its service fee online, but service fees generally range from $75 to $150, depending on the provider. LHG customers on our site have reported paying service fees of $65, $70, $80 or $125.
Home warranty plan costs
We collected quotes for a home in Houston, Texas, for Liberty Home Guard’s three home warranty plans:
| Plan | Monthly cost* | Annual cost* |
|---|---|---|
| Appliance Guard | $49.99 | $499.99 |
| Systems Guard | $54.99 | $549.99 |
| Total Home Guard | $59.99 | $599.99 |
Add-on coverage costs
We also requested quotes for Liberty Home Guard’s add-on plans:
| Optional coverage | Monthly cost* | Annual cost* |
|---|---|---|
| Pool and spa | $19.99 | $199.99 |
| Lawn sprinkler system | $9.99 | $99.99 |
| Generator | $19.99 | $199.99 |
| Casita/guest unit | $35.99 | $359.99 |
| Electronics protection | $19.99 | $199.99 |
| TV mounting (up to 85-inch TV) | $19.99 | $199.99 |
| Sump pump | $8.99 | $89.99 |
| Well pump | $12.99 | $129.99 |
| Septic system pumping | $12.99 | $129.99 |
| Central vacuum | $8.99 | $89.99 |
| Stand-alone freezer | $5.99 | $59.99 |
| Water softener | $13.99 | $139.99 |
| Swamp cooler | $14.99 | $149.99 |
| Ice maker (in-fridge) | $3.99 | $39.99 |
| Wine cooler/fridge | $11.99 | $119.99 |
| Instant hot water dispenser | $9.99 | $99.99 |
| Reverse osmosis water filter system | $14.99 | $149.99 |
| Pro-series refrigerator | $24.99 | $249.99 |
| Pro-series microwave | $9.99 | $99.99 |
| Pro-series washing machine | $11.99 | $119.99 |
| Pro-series clothes dryer | $11.99 | $119.99 |
| Limited roof leak | $11.99 | $119.99 |
| Re-key | $9.99 | $99.99 |
| Gutter cleaning | $14.99 | $149.99 |
| Carpet cleaning | $19.99 | $199.99 |
| Lighting fixtures | $7.99 | $79.99 |
| Plumbing fixtures | $7.99 | $79.99 |
Liberty Home Guard coverage exclusions
Liberty Home Guard’s coverage exclusions generally include:
- Routine maintenance
- Damage caused by lack of maintenance, rust or corrosion
- Damage from improper installation, repair or modification
- Commercial-grade equipment, systems or appliances
- Flues, vents, chimneys and exhaust lines
- Internet-enabled components and parts
- Filters associated with covered items
- Lighting, including fixtures, lights, lamps and bulbs
- Fire sprinkler systems
- Glass parts and components of covered items
- Cosmetic defects
- Items under manufacturer recall or safety warning
- Costs related to refrigerant recovery or disposal
- Damage caused by abuse, neglect, misuse, accidents or weather
- Known or unknown preexisting conditions
Each plan item, such as refrigerators or plumbing systems, also has a list of components that are covered and not covered. Knowing Liberty’s exclusions in advance can help you avoid a denied claim.
For example, some reviewers on our site have reported that their claims were denied due to explicit exclusions that were listed in their contracts.
George, a reviewer from South Carolina, said: “I file a claim, they deny it or limit what they'll pay, and I end up paying for the repair myself. The latest example was my refrigerator ice maker. I paid the $70 service-call fee, and then Liberty refused to pay for the replacement part, citing contract language that they say excludes it. [...] Before buying this warranty, read the actual contract—not just the advertising—and pay particular attention to exclusions for parts and labor. I wish I had.”
Liberty Home Guard coverage limits
Liberty Home Guard's coverage limit is $2,000 per covered item for diagnosis and repair or replacement of covered items, though other limitations apply.
| Multiyear agreement coverage limit | Annual or monthly recurring agreement coverage limit | |
|---|---|---|
| Diagnosis and repair or replacement | $2,000 | $2,000 |
| Plumbing, electrical and add-on items | $750 | $500 |
| Labor, installation, removal, disposal and haul-away | $450 | $150 |
| First 100 days of coverage | $375 | $250 |
Liberty Home Guard workmanship guarantee
Liberty Home Guard has a 365-day workmanship guarantee. That means that if an eligible covered item experiences the same failure within 365 days of the repair or replacement, you won’t need to pay another service claim fee.
Most covered items are eligible for the 365-day workmanship guarantee except plumbing and electrical system repairs or replacements, in which case a 100-day workmanship guarantee applies.
Liberty Home Guard mobile app
Liberty Home Guard’s mobile app is available for iOS and Android. It lets you manage your home warranty, file claims and get real-time updates on your claim’s progress. The app also lets you make and keep track of payments, connect with the company’s technician to get immediate assistance or schedule service, and access troubleshooting tips and resources.
Liberty Home Guard claims process
Liberty Home Guard’s claims process can be started online or over the phone, and someone should arrive to make repairs within 24 to 48 business hours. You can track the status of your claim from your online account.
Once you’ve submitted a claim, you’ll pay a service fee and Liberty Home Guard will notify a local technician. The technician will work with you to schedule an appointment.
This aligns with the experience of Steven, a reviewer from Arizona, who said: "The plumber was assigned and called nearly immediately, and was able to accommodate my schedule for the repair."
Liberty Home Guard FAQ
Does Liberty Home Guard require a home inspection?
Liberty Home Guard doesn’t require a home inspection in order to buy a home warranty plan.
How long is Liberty Home Guard’s workmanship guarantee?
Liberty Home Guard’s workmanship guarantee is 365 days for most repairs or replacements when you use a technician from its network. A 100-day workmanship guarantee applies to electrical and plumbing systems.
Can I pick my own service technician with Liberty Home Guard?
You generally can’t pick your own service technician with Liberty Home Guard since it will assign you an in-network technician when you file a claim. In some cases, Liberty may let you choose your own contractor, though it will only cover up to $250 for diagnosis.
Can I cancel Liberty Home Guard?
You can cancel your Liberty Home Guard plan at any time through your online account, by phone or by email. You can typically cancel within 30 days for a full refund, though a $50 cancellation fee will apply. Specific cancellation terms, refund amounts and cancellation fees may vary depending on your contract.
Is Liberty Home Guard worth it?
Liberty Home Guard may be worth it for homeowners who are looking for customizable plans with a wide range of add-on options and a 365-day workmanship guarantee. Many other home warranty providers don’t offer this many add-on options, and their workmanship guarantees tend to be between 30 to 90 days.
Still have questions?
Is Liberty Home Guard legit?
Liberty Home Guard is a legitimate home warranty company that’s based in Brooklyn, New York, and has been in business since 2017. It can be a good fit for homeowners who want customizable plan options since it offers more than 40 add-on coverage options. It also has flexible contract options, including month-to-month, annual and multiyear contracts, and a 365-day workmanship guarantee.
However, Liberty Home Guard may not be the best option for homeowners who prefer saving money for home system and appliance repair expenses rather than purchasing a warranty, or for those who want complete freedom to choose their own service technician.
Liberty Home Guard Reviews
Filter by Rating
- (1,467)
- (121)
- (78)
- (33)
- (365)
Popular Mentions
- 4,977,043 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,977,043 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 22, 2026
I had an absolutely amazing experience working with Mel. The entire process was smooth, detailed, and incredibly easy to understand. Before making my decision, I did extensive research, and choosing Liberty turned out to be the right move—they are currently the number one provider in the state of Florida. Thanks to Mel’s guidance, I now have real peace of mind knowing that Liberty will be there to help with any mechanical breakdowns for my systems and appliances in the future. He took the time to make sure I selected the best plan for my home, and I truly appreciate his professionalism and support. Thank you again, Mel, for making this such a great experience!
Thank you so much for sharing your delightful experience with us, Isaa!
We are thrilled to hear how seamlessly Mel guided you through the process. His dedication to ensuring you found the perfect plan highlights the excellence we strive for with every customer. Your thorough research and choice in Liberty underscore our success as a premier provider, and it's empowering to know we offer you peace of mind moving forward.
We're grateful to hear your confidence in fostering a long-lasting effective partnership with Liberty and value your appreciated feedback. It validates both Mel's awesome assistance alongside reiterating favorable experiences like yours shared. Please don't hesitate to reach out if you require any additional assistance.
Reviewed April 21, 2026
Hello. I want to thank you, Mr **for assisting me in securing my home warranty policy. You explained very well and strived to get me the best possible rates. I'm retired and of course on a fixed income, so Mr. **'s help was a Blessing. Respectfully, Alicia **.
Thank you for your thoughtful message, Alicia!
Our team is committed to support and cater to each customer's unique circumstances, and it's uplifting to learn that our efforts have contributed valued reassurance during your financial planning.
If you need further assistance or have any inquiries, don't hesitate to contact us. Thank you for sharing your experience and for choosing us for your home warranty needs; we look forward to continuing to be of service!
Reviewed Sept. 15, 2026
When I set up the initial request with Liberty for the lawn sprinkler, I used the app and it didn't seem like I could get through clearly using just the app. So, I ended up having to talk to someone over the phone. They initially sent out a guy who wasn’t qualified. He didn’t have the knowledge of the sprinkler system that I had at my house. I told them that I wasn't going to allow this guy to work in my yard and I needed to find someone else. They let me find another vendor that was local in the area. I gave that vendor's information to them, and then they contracted with that vendor to come out to do the service and they were able to do it in one quick stop. So, it was a smooth transition once that happened.
I just left American Home Shield after six years of being with them just because their prices were going up. But the pricing that I got from Liberty was good. I’ve been with them about six months and so far, I'm 80% happy with my service claim. I only had to have two service calls for one issue. Liberty has broader coverage for things that American Home Shield doesn't cover.
Thank you for sharing your detailed experience with Liberty, Raymond.
We appreciate your patience and initiative in finding a local vendor to address the lawn sprinkler issue, ensuring a seamless resolution in the end. We are pleased to hear that our pricing and broader coverage have met your expectations after transitioning from American Home Shield.
Your satisfaction is important to us, and we strive to continuously improve our app and service processes to minimize inconveniences like the initial troubleshooting you experienced. If there’s anything else we can do to enhance your experience, please feel free to reach out. We’re committed to maintaining your satisfaction and are grateful for your feedback.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Sept. 10, 2026
I work for World Wide Technology, and we have one of these platforms where you can get special deals with the firms that we do business with. And Liberty Home Guard ran ads through my company. I knew about them, and it was a good deal. So, I went with them. I've always had a home warranty for every house we've had and it has always paid off. I have peace of mind, even if I never use it.
We're redoing the entire first floor of our house so my wife and I have moved to the basement. The drain was backed up, so water and sewage were coming out of it. I called Liberty and told them it was an emergency. They got somebody there the next day and the guy fixed it ASAP. And I couldn't be happier. It was life-saving because all our stuff is down there. Liberty sent a pro. We live in Southwest Virginia and the guy came all the way from North Carolina. The lady on the call provided immediate support, and the company fixed it ASAP. So, I'm very pleased. Liberty is extremely helpful in an emergency.
Somebody professional and fast when you need it is what you hope to get when you sign up on one of these things. Liberty originally said they would get somebody out by Monday. But when I explained the situation, the lady said they should get here by the next day. Liberty gave her the latitude to make that decision for an emergent call instead of having to ask somebody and getting a 40-minute wait. She just did it on her own initiative. And whatever training Liberty gives their folks, it’s appreciated in an emergent situation. That buys them a lot of credibility.
This is the first time I've had Liberty. We're replacing all these kitchen appliances, so we'll see how that goes. We're going with high-end appliances, and they said that they don't cover all of that. But I'd keep them no matter what. Price-wise, I got five years for what would have been about three and a half years. Liberty gave me employee discounts as well as a military discount. The website was easy to use and works great. Based on my experience, I would go with the warranty from Liberty. I also recommend that people buy home warranties because for an $85 service fee, if your air conditioning goes out, you save yourself thousands of dollars. They’ll either fix it or replace it.
Thank you for sharing your experience with Liberty Home Guard, Scott!
We're delighted to hear that our service met your expectations, especially during such a critical time with the drain issue. It's wonderful to know that our team could quickly address your emergency, providing peace of mind when you needed it most. Empowering our representatives to make swift decisions in urgent situations is something we prioritize to ensure our customers receive timely assistance.
We appreciate your kind words about the professionalism and efficiency shown by our staff. Your satisfaction is our top priority, and it's encouraging to see that reflected in your experience. Thank you also for recommending our services and highlighting the value and peace of mind our home warranties provide.
If you have any more questions or require further assistance, please feel free to reach out. We’re here to help and ensure your continued satisfaction!
Reviewed Sept. 2, 2026
I liked that Liberty had a five-year plan so I don't have to worry about it every year. I’ve been with them for over two years and when I submit a claim, I go online. It’s very simple. You go in, click "Submit a claim," tell them what you're submitting the claim for. Then, they'll send you an email saying that they got it and that they're looking for somebody to come and do the repair. When they get the repair person lined up, they send us the information and those people call and they come out and do their thing.
The techs are always very professional. They come and the first thing they do is look at the job and see what they have to do. If they have what they need, they will repair it. If they don't, they will make a follow-up appointment. I had my AC repaired and the quality of work from the techs was great. They came in, did what they had to do, and everything was taken care of. Liberty Home Guard provides the gold standard. I like the way they do it and the price is reasonable.
Reviewed Sept. 1, 2026
I was with another warranty company and not pleased with them because they had upped my rates considerably. At one point, a plumbing service that I used told me about Liberty Home Guard and I remembered their name when I was doing my shopping around. I spoke with their representative and I filled out an interest form online. Then somebody called me and I got signed up. Their reps were very good. The only thing that I wasn't real keen on was paying the whole contract upfront. I would have rather made monthly payments as opposed to a flat one-time fee because I got coverage for my home that I live in and one of my duplexes. So, I had to pay for both sides, then I had to pay all three upfront and that was a little bit of a financial hardship for me.
When I submitted my first claim, I did it on the app then it took three days for a tech to come out. I had a couple of problems with him. He charged me the fee upfront and even though I told him that I paid that directly to Liberty Home Guard, he wouldn't accept what I was telling him. So, I wrote him a check, then I called Liberty Home Guard and they confirmed that I should pay them directly, then they would pay him. But by the time I called him to tell him not to cash the check, he had already driven down the road and cashed it. So, I wasn't really pleased with that.
Then, when the work got approved, he didn't call me and I had to call him to get him rescheduled to come out. So, it took longer to get repaired than it should have. But in the end, he did the work properly. Also, Liberty Home Guard did not charge me, and I just had to make sure that he gave me a paid invoice. But it just was extra work on my part that I shouldn't have had to do. At the moment, I have a second claim that's in process. Luckily, Liberty Home Guard put me with a different plumber and I don't have problems with this one because I've worked with him in the past with the other warranty company.
Thank you for sharing your detailed experience with us, Kristen!
We appreciate your decision to choose Liberty Home Guard, and we're glad to hear that our representatives were able to assist you effectively. We understand your concerns regarding the upfront payment structure, and we are continuously reviewing our options to better accommodate our customers' preferences.
We apologize for any inconvenience you faced during your initial claim process. It’s important that our service providers follow the established procedures accurately, and we're taking steps to ensure this doesn't happen again. We’re pleased that your issue was eventually resolved and that your subsequent experience with a different plumber has been more positive.
Your feedback is invaluable as it helps us improve our processes. If there's anything more we can do to enhance your experience, please feel free to reach out. Thank you again for your input, and we look forward to continuing to serve you.
Reviewed July 29, 2026
I was looking to switch from AHS, and Liberty offered a better long-term rate and protection. I've been with them for about three years. The service itself is good. It just takes much longer to get someone assigned and get the job completed than it did with American Home Shield. So, if I put, especially if it's something that's almost an emergency like a plumbing issue, it would take a day or two to get someone assigned, and then a few days for that person to make an appointment, and then that appointment is just an inspection. It's not a fix. So, then they would have to go back to Liberty Home Guard, get approval, and then schedule another appointment, which would be another few days. It's a long process. It's probably two to three times longer than American Home Shield.
I do like the fact that when they send technicians over, they're of high quality. What could be improved is just the time process. My most recent repair issue was on our dishwasher. They had it switched out, so we got a new dishwasher. So, that was good. I would recommend Liberty. I'd tell others that it protects your house for everyday breakdowns, and it's a set cost on your side. So, it really gives you peace of mind.
Reviewed Oct. 9, 2026
Service representative was very professional, polite and efficient.
Thank you for sharing your positive experience with our service representative, Ben!
We're delighted to hear that the interaction was professional, polite, and efficient. Your feedback is incredibly valuable to us and motivates our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to ensure your satisfaction remains our top priority!
Reviewed Oct. 8, 2026
Freddy was very helpful. He helped me save money today.
Thank you for sharing your positive experience with Freddy!
We’re delighted to hear that he was able to assist you in saving money today. Your feedback is incredibly valuable to us and motivates our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Oct. 7, 2026
The dishwasher was not used for three months. We had no idea what was wrong, but all we needed to do was to unplug and plug it back again, and I was wondering if the insurance covered that. I was not home when the repair guys came. My husband was home. He said, "I wish we know what to do because it was a waste of money." Other than that, my husband said the guy came in a good time, so it was fine. Overall, Liberty Home Guard is a good thing to have.
Thank you for sharing your experience with us, Alvira!
We appreciate your feedback and are glad to hear that Liberty Home Guard is proving to be a beneficial addition to your home. We're sorry to note the inconvenience caused by the minor issue with your dishwasher. It's often surprising how simple solutions can sometimes resolve technical problems, and we're happy our technician arrived promptly despite the situation.
Regarding your insurance query, our team is here to assist with any coverage-related questions you might have. Please feel free to reach out directly if you need more clarity on what is included in your plan. We aim to ensure our services are both effective and efficient for you.
Thank you once again for your positive comments, and please don't hesitate to contact us if there's anything further we can do. We look forward to continuing to serve you!
Reviewed Oct. 6, 2026
Hunter absolutely knew his stuff and worked extremely hard to get me the best plan for my needs. He is definitely a professional!
Thank you for sharing your positive experience with Hunter!
We’re thrilled to hear that he demonstrated professionalism and dedication in finding the best plan for your needs. Your feedback is invaluable to us and motivates our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Oct. 6, 2026
Hunter was great. Very kind. Made this transaction very easy.
Thank you for sharing your positive experience with Hunter!
We're delighted to hear that he was kind and made your transaction easy. Your feedback is invaluable to us and encourages our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We're here to ensure your satisfaction remains our top priority!
Reviewed Oct. 2, 2026
Mike was very helpful, patient and knowledgeable when explaining the warranty plans and made the decision an easy one. Thank you!
Thank you for sharing your experience with Mike!
We're thrilled to hear that he was helpful, patient, and knowledgeable in explaining the warranty plans, making your decision an easy one. Your feedback is incredibly valuable to us and motivates our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We're here to ensure your continued satisfaction!
Reviewed Oct. 2, 2026
My HVAC system failed, and Liberty Home Guard handled the replacement. I paid $10,253 for the equipment. Ten months later, neither the heater nor the AC is working. In writing, Liberty Home Guard acknowledged that the furnace was damaged by a flame rollout caused during installation because the required propane conversion kit was not installed. They also acknowledged that the AC compressor failed due to installer error. Despite acknowledging these installation errors, Liberty now says installation errors are excluded from the warranty and refuses to correct the problem. They also called me requesting another approximately $5,000.
I had no control over which installer LHG selected or how the equipment was installed. We have now gone through an entire winter and summer without reliable HVAC service. This experience has been extremely frustrating. Customers should not be left responsible for correcting installation errors made by a contractor selected through the warranty company.
Hello James!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Oct. 1, 2026
Do NOT do business with this firm. I purchased a five year, full home warranty, with the Pro-Series Refrigerator option to cover high end appliances. One of our refrigeration units, a U-Line under counter, panel ready model, recently broke. They recommended replacement, but instead of replacing the unit, Liberty offered us a beverage refrigerator from Cowsar. The Cowsar unit is not rated for food, just beverages, due to its inferior temperature stability range of 18 degrees (our U Line has a 1 degree variance).
After escalating my case to the "tier 2 Manager", I was told they would not honor their policy, which calls for a unit of comparable function or cash up to $2000. They offered me roughly $700 (a new comparable unit is about $5000, excluding panel replacement and installation). This is the most unethical company I have ever done business with. Do not buy a policy from this company, their sales people blatantly lie and they refuse to honor their committments.
Hello Ned!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Sept. 30, 2026
Hunter ** was friendly, knowledgeable, and concise and I really appreciate how prompt and efficient he was. Happy to give him my business of two homes.
Thank you for sharing your wonderful experience with Hunter!
We're delighted to hear that he was friendly, knowledgeable, and prompt in assisting you. It's fantastic to know that he was efficient and made such a positive impression, earning your trust and business for two homes. Your feedback is invaluable to us and motivates our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 30, 2026
⭐️ 0 stars — Liberty Home Guard is the worst warranty company I have ever dealt with. My garbage disposal failed, and Liberty Home Guard sent a contractor to replace it. A couple of months later, the dishwasher failed, so they sent someone to replace that as well. Then, just days later, the garbage disposal failed again—and the dishwasher was still having problems.
Liberty sent two separate technicians. One specifically identified the garbage disposal issue, while the other acknowledged that there was also an underlying plumbing problem that needed to be addressed before installing another disposal. Liberty Home Guard ignored that recommendation and chose to listen only to the garbage disposal company. They authorized yet another disposal replacement and charged me $250. Unsurprisingly, the disposal failed again only three or four months later. After repeatedly pushing, arguing, and escalating the issue, Liberty finally sent a plumber. The plumber confirmed what the earlier technician had already said: the problem was the plumbing—not the garbage disposal.
The worst part is that the plumbing company Liberty finally sent was the same company involved with the garbage disposal replacements. They apparently knew there was an underlying plumbing issue, yet Liberty continued replacing disposals instead of fixing the actual problem. Now Liberty wants to charge me another $250 to install yet another garbage disposal, plus more than $100 to address the plumbing issue they should have handled in the first place. They refuse to remove the charges, refuse to compensate me, and refuse to take responsibility for repeatedly approving the wrong repair.
When I asked to escalate the matter, the escalation manager had the audacity to tell me that nobody outranks him except the CEO—and that I am not allowed to speak with the CEO. This company is an absolute joke. They ignored their own technician’s recommendation, authorized the same ineffective repair repeatedly, charged me for their mistakes, and are now trying to make me pay again to fix the problem they refused to address. Liberty Home Guard does not protect homeowners. They protect their own bottom line. Avoid this company at all costs.
Hello Anthony!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Sept. 30, 2026
Harry white has been absolutely brilliant and amazing, He discounted my rate and provided me excellent advice for my policy. Thank you harry
Thank you for sharing your positive experience with Harry!
We’re delighted to hear that he was able to offer you a discounted rate and valuable advice for your policy. Your satisfaction is incredibly important to us, and we’re thrilled to know Harry made such a positive impact on your experience.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help and ensure your continued satisfaction!
Reviewed Sept. 30, 2026
Mike, the customer sales representative was extremely helpful and worked hard to maximize my benefits and get me the best price. He was an excellent introduction to Liberty.
Thank you for sharing your positive experience with us, Arthur!
We're delighted to hear that Mike provided such exceptional service, helping you maximize your benefits and secure the best price. It's wonderful to know that his efforts made for an excellent introduction to Liberty. Your feedback is incredibly valuable and encourages our team to continue delivering outstanding support.
If you have any questions or need further assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 30, 2026
I have been with Liberty guard for about four years now. And the service has been excellent. And I would like to give a special thanks to my sales rep, Mr Freddy.
Thank you for sharing your wonderful experience with Liberty Guard and Mr. Freddy!
We’re thrilled to hear that you’ve been receiving excellent service over the past four years. Your gratitude towards Mr. Freddy is greatly appreciated and encourages our team to continue delivering exceptional support.
If you have any questions or need further assistance, please feel free to reach out. We’re here to help ensure your satisfaction remains our top priority!
Reviewed Sept. 29, 2026
Mike ** was very knowledgeable with regard to the policy and excellent to work with.
Thank you for sharing your positive experience with Mike!
We’re delighted to hear that he was knowledgeable and excellent to work with. Your feedback is invaluable to us, as it encourages our team to continue providing exceptional service.
If you have any questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 29, 2026
Pleasure talking to you Freddy. I have had two experiences with service from Liberty Home Guard. Both were Easy, efficient and successful. I am very pleased with the outcomes of both. I would recommend Liberty Home Guard to everyone.
Thank you for sharing your positive experiences with Liberty Home Guard, Lorna!
We're delighted to hear that both of your service encounters were easy, efficient, and successful. Your willingness to recommend us to others is the highest compliment, and it inspires us to maintain our high standards of service.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction!
Reviewed Sept. 29, 2026
This company approached me to renew my contract with them, previously three years, adding another three years. The fact that they changed their policy to include labor costs, as well as minor roof leaks, and variety of other new additions to the contract, I agreed. The representative was knowledgeable, and was willing to figure out a way to make it work. Home warranty companies are a complicated space, and I spent a lot of time before ending up with Liberty, even using other companies such as Home Shield, before canceling and going to Liberty. A good buying experience, only a reason it’s not five stars, was due to the back-and-forth and them refusing to honor my request, until the very end when I said “no thank you”. Moral of the story here is to continue asking for what you want, or you’ll definitely not get it.
Thank you for sharing your detailed experience with us, Rick.
We're pleased to hear that our representative was knowledgeable and accommodating in renewing your contract, adding value with the inclusion of labor costs and other benefits. It's great to know that, despite the initial challenges, you found value in continuing your relationship with Liberty. Your persistence in ensuring your needs were met is important, and we appreciate you sharing this insight.
We take pride in providing a comprehensive home warranty service and understand that navigating these contracts can sometimes seem complex. Your feedback is invaluable, and it will certainly help us streamline processes and enhance customer satisfaction. Should you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and committed to ensuring your peace of mind with us.
Reviewed Sept. 29, 2026
Mike, the agent, was great and quite helpful to us for 2 homes.
Thank you for sharing your positive experience with Mike!
We’re delighted to hear that he was able to assist you effectively with both of your homes. Your feedback is incredibly valuable and motivates our team to continue providing helpful and reliable service.
If you have any questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 29, 2026
Alex was great! Went over options really thoroughly.
Thank you for sharing your positive experience with Alex!
We're delighted to hear that he thoroughly reviewed the options with you. It's fantastic to know that his attention to detail made your experience enjoyable. Your feedback is incredibly valuable and inspires our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 28, 2026
Alex was thorough in explaining the home warranty policy offered and very transparent in my opinion. He was persistent but not pushy. I felt the product I received for the price was excellent.
Thank you for taking the time to share your positive experience with Alex and our home warranty service!
We’re thrilled to hear that Alex provided thorough and transparent explanations while remaining considerate throughout. It’s wonderful to know that you found our product to offer excellent value for the price. Your feedback is immensely valuable to us and motivates our team to continue delivering exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 28, 2026
I was very pleased with the service I received from Freddy **. No hard sale, just the facts which, when looked at was all that was needed to make the sale upgrade.
Thank you for sharing your experience with us, Philip!
We are delighted to hear how pleased you were with the service provided by Freddy. It's wonderful to know that his straightforward approach and focus on providing just the necessary information made your decision to upgrade seamless and comfortable. Your satisfaction is important to us, and we're thrilled to have met your expectations.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help and ensure your continued satisfaction!
Reviewed Sept. 28, 2026
Mike was very polite and answered all my questions. It was wonderful not to have to speak to a computer.
Thank you for sharing your positive experience with Mike!
We're thrilled to hear that he was polite and able to answer all your questions. It's great to know you appreciated speaking directly with a person rather than a computer. Your feedback encourages us to continue providing personalized and attentive customer service.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 28, 2026
I have had very positive experiences working with Liberty Home Guard. Each time I've had to make a claim, it has been quick and efficient and the customer service has always been very good.
Thank you for sharing your positive experiences with Liberty Home Guard, Evve!
We're delighted to hear that each of your claims has been handled quickly and efficiently, and that you have consistently received great customer service. Your feedback is invaluable and reinforces our commitment to providing seamless and supportive service to all our customers.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your continued satisfaction!
Reviewed Sept. 25, 2026
If I could I would request Alex to handle my account in the future. All of my questions were answered and he was very polite and honest.
Thank you for sharing your positive experience with Alex!
We're thrilled to hear that his politeness, honesty, and ability to answer all your questions left such a great impression. Having a team member like Alex who can address our customers' needs effectively and respectfully is something we're very proud of. Your wish to have Alex handle your account in the future speaks volumes about his dedication to excellent service.
If you have any further questions or need assistance, we're here to help and ensure your experience with us remains exceptional. Thank you for choosing us!
Reviewed Sept. 24, 2026
Worked with Freddie ** on extending my policy. He was very polite, courteous and worked with me on my new extension. Liberty Home Guard has been the best home warranty service I've used thus far. Happy to have their services over the next few years.
Thank you for sharing your wonderful experience with Freddie and Liberty Home Guard!
We’re thrilled to hear that Freddie provided you with polite and courteous service while assisting with your policy extension. It's fantastic to know that you consider us the best home warranty service you've used thus far. Your satisfaction and trust mean a lot to us, and we're delighted to support you for the coming years.
If you have any questions or need further assistance, please feel free to reach out. We’re here to ensure your continued satisfaction!
Reviewed Sept. 24, 2026
Alex ** was very easy and polite to work with. He was patient and answered my questions so that I could understand. I recommend him to anyone.
Thank you for sharing your positive experience with Alex!
We're thrilled to hear that he was easy to work with, polite, and took the time to answer your questions clearly. Your recommendation is greatly appreciated and encourages our team to continue delivering exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 24, 2026
Hunter was very helpful and very thorough in describing the plans and choices. He definitely helped in swaying our decision towards Liberty. Thank you Hunter.
Thank you for sharing your positive experience with us, Jacquie!
We're thrilled to hear that Hunter was so helpful and thorough in guiding you through the plans and choices. It's wonderful to know that his assistance influenced your decision towards Liberty. At our company, we strive to provide exceptional support, and we're glad Hunter delivered just that.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 24, 2026
This was overall a great experience, The representative of LHG Hunter ** made it easy for me to switch warranty companies. He was able to present different affordable options I was able to choose from. I value customer service and great communication. From my first impression, I feel confident that LHG will provide me peace of mind when it comes to my home.
Thank you for sharing your positive experience with us, Paul!
We're delighted to hear that Hunter made the process of switching warranty companies smooth and provided you with affordable options that met your needs. It's wonderful to know that you value our commitment to excellent customer service and communication. Your confidence in us to provide peace of mind for your home is greatly appreciated.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 24, 2026
I was a little apprehensive upon receiving Hunter's call as I had just opened the website, but I did a quick Google of the number and it came up Legitimate. The deal Hunter offered was a good one, probably not the best he could have offered but he was helpful, friendly and patient which is a huge plus so we are happy with Hunter, he did his job and so far we are happy, if we have any claims, that will be the decider. The only thing we did not like was the 'Time-Share/care salesman' sales tactic of 'Let me call my boss and see what I can do'. That line alone almost caused me to hang up. It is not his fault, he has been trained that way, but dealing with people over 50 who have been fed that bull...t line over and over may lose you customers. It is not necessary if your company has excellent reviews.
Thank you for sharing your experience with Hunter.
We're pleased to hear that you found him helpful, friendly, and patient throughout your interaction. We understand your concern regarding the sales approach and appreciate your feedback on this matter. It's important to us that our customers feel comfortable and valued, and we will consider your input as we strive to improve our service.
We're glad that you are satisfied with the deal and Hunter's assistance, and we hope any future interactions continue to meet your expectations. If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for choosing our service.
Reviewed Sept. 23, 2026
Hunter was a fantastic help! Was a great customer experience!
Thank you for sharing your wonderful experience with Hunter!
We're thrilled to hear that he provided you with fantastic assistance and that your customer experience was so positive. Your feedback is incredibly valuable to us and encourages our team to continue delivering exceptional service.
If you have any further questions or need assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 20, 2026
Excellent customer service. I was looking for a Home Warranty plan and Mike D answered my questions clearly and made the whole process easy to choose the best plan for me. Thank you, Mike!
Thank you for taking the time to share your positive experience with Mike!
We're delighted to hear that he provided clear answers and made the process of choosing a home warranty plan so easy for you. Your feedback is invaluable and encourages our team to continue delivering exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 20, 2026
Keith provided me with the necessary information I needed to know to be confident with my decision that Liberty Home Guard is the best choice for me. I definitely recommend speaking with Keith.
Thank you for sharing your experience with Keith and Liberty Home Guard, Randy!
We're delighted to hear that Keith provided you with the information you needed to feel confident in choosing us. Your recommendation is greatly appreciated and motivates our team to continue delivering exceptional service.
If there are any more questions or if you need further assistance, please don’t hesitate to reach out. We’re here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 20, 2026
Keith helped me sign up and he was very professional and detailed, he lowered my rate and added the add-ons I needed. I definitely would recommend speaking with Keith and I will recommend Liberty Home Guard to my neighbors. Thank you Keith for your help.
Thank you for sharing your positive experience with Keith and Liberty Home Guard, Jack!
We're delighted to hear that Keith provided you with such professional and detailed service, helping you lower your rate and add the necessary options. Your kind recommendation means a lot to us and motivates our team to continue delivering exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Reviewed Sept. 19, 2026
We had been with First American, and there was a situation that occurred with them that I was not happy about. So, it prompted me to look at other home warranty companies and make a switch. I heard reviews about Liberty Home Guard, and then I had a sales rep call me and she was explaining some of the advantages of Liberty versus some of the other home warranty companies. So, I thought we could give it a try. We purchased a five-year agreement. We made a substantial financial commitment, but she did tell me that we could cancel at any time and get a refund for the unused portion of the home warranty. We're starting off our second year with Liberty Home Guard. The contract just renewed last month.
We've had several claims with Liberty. I'm very disappointed that, apparently, there is an annual limit for plumbing and electrical. I recently found out about it. It's $595 of what can be allowed in a 12-month period. What we're very confused about is, we did have a plumbing issue last year. The plumber had to come back because the issue was not fixed. So, we may have had two claims total. We're very perplexed that those two claims would max out the limit allowed by Liberty Home Guard. It's very disappointing because I'm on the verge of canceling the remainder of my almost three years and 10 months. having the limit regardless of how many claims you have just doesn't seem reasonable to me. I understand maybe a $1,500 limit, but 595 is unheard of.
Overall, the interactions have been good, but when we had a plumbing claim, I don't know that they sent a licensed plumber. That bothers me a little bit because that's a liability. I'm paying a home warranty contract for skilled services. And if I need a plumber, I want a certified plumber, not some handyman who dabbles in plumbing. I was made aware that in a lot of cases through these home warranty companies, including Liberty Home Guard, it could be a situation where it's not a licensed plumber, but somebody who happens to do plumbing. It's just a little unsettling.
Also, I called recently, and I was questioning the limit on electrical and plumbing. I got a girl. I could barely understand her. She had an accent. I was trying to be respectful, but I was also trying to understand my coverage. I just really had a tough time understanding her. That was probably one of the first times that that's happened to me. Normally, when I call, they're responsive. My wait time is not long. I can get a claim submitted. The follow up is good. So, with the last exception, it's been pretty positive.
Reviewed Sept. 18, 2026
Update: I am updating my original review because my situation has now reached an agreement regarding the cancellation and refund, but unfortunately, my overall experience with LHG remains extremely negative.
We went through nearly two months without working air conditioning in Las Vegas during extreme heat while trying to resolve our HVAC claim. This was not simply an inconvenience. Living in a home without working AC for that length of time was extremely uncomfortable and, at times, made our home feel essentially unlivable.
Throughout this process, we spent weeks communicating with LHG, trying to get clear answers and trying to resolve the situation. We ultimately decided to cancel our policy and requested the prorated refund under the policy terms.
After an extensive back-and-forth process, LHG agreed to issue us a $3,250.51 prorated refund. However, as of the date of this updated review, we are still waiting to actually receive the refund. We were told that the check should arrive within approximately 10–15 business days.
I want to be clear that this is not compensation for the experience we went through. It is simply the prorated refund of our own money after cancelling the policy. We spent approximately two months dealing with this situation, including enduring extreme temperatures in our home, and the resolution process itself was unnecessarily long and stressful.
I am updating this review to reflect the current status of the situation, but I cannot recommend LHG based on my experience. My biggest concern is not simply the final amount refunded, but the amount of time, effort, and stress it took to reach this point while we were dealing with a serious HVAC problem.
Our experience was extremely disappointing, and I would encourage prospective customers to carefully review the terms of their agreement and understand how claims, cancellations, and refunds are handled before purchasing a policy.UPDATED ON 09/22/2026: Still no AC in the Las Vegas heat. After weeks of dealing with LHG over our HVAC claim, we are now waiting for them to finalize the cancellation of our policy. We will then have to wait for our refund as well. We honestly feel like we are living a nightmare. This has been an extremely stressful and frustrating experience, especially as new homeowners in Las Vegas.
ORIGINAL REVIEW: Weeks of frustration, poor support, and disappointing coverage.
Hello Jose!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Sept. 18, 2026
He was very helpful with locking in a great rate for my husband and I. Highly recommend!
Thank you for taking the time to share your delightful experience, Shalvi!
We're thrilled to hear that you received such helpful assistance in securing a great rate. Your recommendation is greatly appreciated and motivates our team to continue providing exceptional service.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your satisfaction remains our top priority!
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 1101 Avenue U, Ste. 1
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11223
- Website:
- www.libertyhomeguard.com
