Liberty Home Guard Reviews

He was very patient and answered all of my questions, He helped me attempt to file a claim but said I would have to call the billing dept tomorrow.

Then they didn't want to fix it. They want to replace it, which would have been fine except that they're only gonna pay 100 dollars for it.

I am so satisfied with the service that Liberty Home Guard provided me on my dryer and the reimbursement ruling on your behalf!

As we are new customers, we haven't had to file a claim yet, so we don't know how fast the actual repair services are.

We usually get online to do our claims to Liberty Home Guard. It would be easier to call though.

Overall, Liberty Home Guard has been okay. We've used it a couple of times and the process has been pretty smooth.

He took his time and processed two claims that I requested. I really appreciate Ostin’s assistance in making the two claims.

When I submitted a claim for the garage door, it was easy to do online. It was fast. The contractor came and rewired a few things.

You aren’t told when you sign up that LHG pays very little on your claims. They only pay a small portion of the unit and nothing toward labor.

It’s never an easy process submitting a claim with Liberty. I’ve submitted many claims, and it’s different every time.

Outstanding & Professional Customer Service - Fair Price - Coverage handles items needed to be covered - Thank you very much!

Kevin was helpful explaining the benefits and options.

You get a better deal being a veteran. Was very impressed with all that is covered under this policy.

If he didn’t take the extra steps to look into alternatives options for me, I wouldn’t have purchased this policy.

Hunter offered other options, but the policy I’ve chosen was great. Detailed information about the policy were provided clearly. Thank you Hunter.

But sometimes I have to follow up several times. So, 85% of the contractors have been fine. We have two homes that are covered by Liberty.

Erica answered all of my questions thoroughly and even provided more vital information regarding my policy.

He was a delight and I highly recommend him when researching and looking for the best home warranty plans that are available.

I strongly recommend reading your contract agreement very carefully—they provide minimal coverage and seem to only include minor, easy-to-fix parts.

Very good and knowledgeable. Very patient. Went over all the details and convinced me to go with the lock in program as it is more economical.

We signed up today for a 6 year contract and can honestly say it was in large part due to Alex being so efficient, knowledgeable and not pushy at all!

John ** is an outstanding professional who consistently goes above and beyond. He’s reliable, knowledgeable, and a pleasure to work with.

He worked well with me. Unfortunately phone call had a glitch and disconnect the sound but that wasn’t his fault. He called me right back.

Kevin was professional, knowledgeable, and straight to the point. He made getting our home warranty easy and seamless.

Keith was professional, articulate, and understanding

Dave explained everything in a way that made sense, breaking down the fine print and helping me understand what actually matters.

Sean was well-spoken and didn’t come across as a pushy salesman. He explained everything and was willing to repeat things without an attitude.

Dave ** was more than helpful and truly a professional. I’m so happy to start using Liberty Home Guard.

Company, they used for fixing Refrigerator (TopLine appliance), they have worst customer service. They are not replying phone calls, or text message.

If the contractor is as efficient as her we will be back in cool comfort soon.

The HVAC system's been tripping a breaker. A repairman came out the other day but couldn't figure out what was going on with it.

The technician originally assigned to our repair wanted money from us to book an appointment.

It was a pleasure working with the technician on my with my washing machine.

Plumber had to replace parts inside toilet to correct. Liberty HomeGuard said it was install rather than a repair because parts were replaced.

I am an 88 year old lady who has had 3 bad experiences. Pro Tech recommended your company. Dave patiently and clearly answered my many questions.

The contractor who came out was outstanding. They replaced the control board on the oven that would not light.

A couple of weeks later the same issue, the same technician came out and replaced the breaker (outside by the condenser).

Do not purchase this home warranty. They will scam you on the price and send technicians that are not licensed.

I had an issue with a filter that had leaked and was supposed to be replaced. The plumber who was hired installed the wrong filter.

Mike listened to our needs and kept it within our budget. It is important not to try and upsell more than once.

Customer service is very diligent and hard working in ensuring the work is done to our satisfaction.

He quickly put my mind at ease and worked a long time on the phone to get my price down to where I can afford it. He is great!

Their website and app, for the most part, offer a convenient user experience despite the communication delays.

It is so nice to talk to someone that is empowered to handle the call immediately. Calling companies and being transferred around is trying.

Highly recommend. He got back to me so quickly and made sure I went with the right package that fit my needs. The best!

I appreciated how quickly he answered my questions and how proactive he was in following up to ensure I was comfortable before proceeding.

From start to finish, everything took less than seven minutes, which was extremely convenient and much faster than I expected.

Freddy was referred to me from my brother who he wrote three policies for and he was very professional and well prepared on the product

This was yesterday. The next day, I received an email telling me that someone would call me to set up appointment. I waited all day, no one called.

Kevin was spot on with the prices and coverage! I appreciate his expeditious service and professionalism!

Pricing was reasonable and fair. Updated Liberty Home and timing was prompt. Extra charge for $250 was paid for by Liberty home.

I did not feel rushed to make a decision and my experience makes Dave very worthy of a 5 star rating.

I ended up getting a new unit through them and it literally cost me a fraction of the price. I paid $100 deductible🫣.

I am satisfied with what I paid and extremely relieved that the warranty moves with me.

Hi, I feel great switching from AHS, even though our monthly fee was much lower with AHS. It was possible ONLY BECAUSE of your staff, Alex **.

Tried to replace my $900 stainless steel dishwasher with a $295 plastic dishwasher. The policy claims they will replace it with one that is similar.

Now Liberty home guard only wants to pay 199.00 on washer and 299.95 on dryer. This is for the cost of parts only.

I basically told them you send money and I’ll send paid invoice, never heard from them, they refused to send 90$ service fee.

So if the refrigerator costs $1000 new and it's now 8 years old, then your maximum cover on repair or replace will be $200.

He was very patient and answered all of my questions, He helped me attempt to file a claim but said I would have to call the billing dept tomorrow.

Then they didn't want to fix it. They want to replace it, which would have been fine except that they're only gonna pay 100 dollars for it.

I am so satisfied with the service that Liberty Home Guard provided me on my dryer and the reimbursement ruling on your behalf!

As we are new customers, we haven't had to file a claim yet, so we don't know how fast the actual repair services are.

We usually get online to do our claims to Liberty Home Guard. It would be easier to call though.

Overall, Liberty Home Guard has been okay. We've used it a couple of times and the process has been pretty smooth.

He took his time and processed two claims that I requested. I really appreciate Ostin’s assistance in making the two claims.

When I submitted a claim for the garage door, it was easy to do online. It was fast. The contractor came and rewired a few things.

You aren’t told when you sign up that LHG pays very little on your claims. They only pay a small portion of the unit and nothing toward labor.

It’s never an easy process submitting a claim with Liberty. I’ve submitted many claims, and it’s different every time.

Outstanding & Professional Customer Service - Fair Price - Coverage handles items needed to be covered - Thank you very much!

Kevin was helpful explaining the benefits and options.

You get a better deal being a veteran. Was very impressed with all that is covered under this policy.

If he didn’t take the extra steps to look into alternatives options for me, I wouldn’t have purchased this policy.

Hunter offered other options, but the policy I’ve chosen was great. Detailed information about the policy were provided clearly. Thank you Hunter.

But sometimes I have to follow up several times. So, 85% of the contractors have been fine. We have two homes that are covered by Liberty.

Erica answered all of my questions thoroughly and even provided more vital information regarding my policy.

He was a delight and I highly recommend him when researching and looking for the best home warranty plans that are available.

I strongly recommend reading your contract agreement very carefully—they provide minimal coverage and seem to only include minor, easy-to-fix parts.

Very good and knowledgeable. Very patient. Went over all the details and convinced me to go with the lock in program as it is more economical.

We signed up today for a 6 year contract and can honestly say it was in large part due to Alex being so efficient, knowledgeable and not pushy at all!

John ** is an outstanding professional who consistently goes above and beyond. He’s reliable, knowledgeable, and a pleasure to work with.

He worked well with me. Unfortunately phone call had a glitch and disconnect the sound but that wasn’t his fault. He called me right back.

Kevin was professional, knowledgeable, and straight to the point. He made getting our home warranty easy and seamless.

Keith was professional, articulate, and understanding

Dave explained everything in a way that made sense, breaking down the fine print and helping me understand what actually matters.

Sean was well-spoken and didn’t come across as a pushy salesman. He explained everything and was willing to repeat things without an attitude.

Dave ** was more than helpful and truly a professional. I’m so happy to start using Liberty Home Guard.

Company, they used for fixing Refrigerator (TopLine appliance), they have worst customer service. They are not replying phone calls, or text message.

If the contractor is as efficient as her we will be back in cool comfort soon.

The HVAC system's been tripping a breaker. A repairman came out the other day but couldn't figure out what was going on with it.

The technician originally assigned to our repair wanted money from us to book an appointment.

It was a pleasure working with the technician on my with my washing machine.

Plumber had to replace parts inside toilet to correct. Liberty HomeGuard said it was install rather than a repair because parts were replaced.

I am an 88 year old lady who has had 3 bad experiences. Pro Tech recommended your company. Dave patiently and clearly answered my many questions.

The contractor who came out was outstanding. They replaced the control board on the oven that would not light.

A couple of weeks later the same issue, the same technician came out and replaced the breaker (outside by the condenser).

Do not purchase this home warranty. They will scam you on the price and send technicians that are not licensed.

I had an issue with a filter that had leaked and was supposed to be replaced. The plumber who was hired installed the wrong filter.

Mike listened to our needs and kept it within our budget. It is important not to try and upsell more than once.

Customer service is very diligent and hard working in ensuring the work is done to our satisfaction.

He quickly put my mind at ease and worked a long time on the phone to get my price down to where I can afford it. He is great!

Their website and app, for the most part, offer a convenient user experience despite the communication delays.

It is so nice to talk to someone that is empowered to handle the call immediately. Calling companies and being transferred around is trying.

Highly recommend. He got back to me so quickly and made sure I went with the right package that fit my needs. The best!

I appreciated how quickly he answered my questions and how proactive he was in following up to ensure I was comfortable before proceeding.

From start to finish, everything took less than seven minutes, which was extremely convenient and much faster than I expected.

Freddy was referred to me from my brother who he wrote three policies for and he was very professional and well prepared on the product

This was yesterday. The next day, I received an email telling me that someone would call me to set up appointment. I waited all day, no one called.

Kevin was spot on with the prices and coverage! I appreciate his expeditious service and professionalism!

Pricing was reasonable and fair. Updated Liberty Home and timing was prompt. Extra charge for $250 was paid for by Liberty home.

I did not feel rushed to make a decision and my experience makes Dave very worthy of a 5 star rating.

I ended up getting a new unit through them and it literally cost me a fraction of the price. I paid $100 deductible🫣.

I am satisfied with what I paid and extremely relieved that the warranty moves with me.

Hi, I feel great switching from AHS, even though our monthly fee was much lower with AHS. It was possible ONLY BECAUSE of your staff, Alex **.

Tried to replace my $900 stainless steel dishwasher with a $295 plastic dishwasher. The policy claims they will replace it with one that is similar.

Now Liberty home guard only wants to pay 199.00 on washer and 299.95 on dryer. This is for the cost of parts only.

I basically told them you send money and I’ll send paid invoice, never heard from them, they refused to send 90$ service fee.

So if the refrigerator costs $1000 new and it's now 8 years old, then your maximum cover on repair or replace will be $200.