Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard offers three major home warranty plans to help protect homeowners from unexpected repairs. It also has several add-ons so you can customize your coverage to your situation. The company offers plans in all 50 states and Washington, D.C., and has an extensive network of qualified technicians for necessary repairs. Liberty Home Guard’s website makes it simple to track the status of claims and view plan details.
Visit www.libertyhomeguard.com- No inspection required
- Flexible coverage terms, including month-to-month
- 60-day workmanship guarantee
- 24/7 claims availability
- Can't always choose your own service technician
- 30-day waiting period
Liberty Home Guard Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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Reviewed April 17, 2026
I wanted to take a moment to express my sincere appreciation for the exceptional service Sean provided during my recent purchase. From the start, Sean was incredibly patient and thorough, taking the time to address every question I had with clarity and professionalism. He was instrumental in helping me navigate the different options, ultimately securing an excellent price on a six-year agreement that fit my needs perfectly. I am very satisfied with the value I received and will certainly be recommending Sean to my friends and colleagues looking for similar deals. I look forward to continuing this professional relationship and hope for the same high standard of service throughout the duration of my contract. Thank you again for a smooth and positive experience!
Thank you for your thoughtful review, Vishal!
We are delighted to hear about the exceptional service you received from Sean during your recent purchase. His patience, thoroughness, and professionalism in assisting you are qualities we deeply value and strive to uphold continuously. It's wonderful to know that he successfully guided you through the options to secure an agreement that perfectly matches your needs.
We sincerely appreciate your intent to recommend Sean to others and your positive outlook on continuing the professional relationship. Your satisfaction is the ultimate reward for our team, and we're here to ensure the same high standard of service throughout your contract. Thank you once again for choosing us!
Reviewed April 17, 2026
Harry was very professional and listened to the type of support that I wanted. He knows the services and plans extremely well. He was super easy to work with and I felt he provided me the best deal possible.
Thank you for sharing your wonderful experience, Lisa!
We couldn’t be happier to know that you found working with him such a rewarding experience. His professionalism and ability to understand not only the technical aspects of our services and plans but also your personal needs are core to delivering top-notch service. Providing you with the best possible deal is always our aim, and it's fantastic to see Harry achieved this.
Your feedback further motivates us to continue embodying consistency and dedication in meeting our customers’ expectations. We look forward to serving you in any future needs or inquiries you may have, reached skillfully by our phenomenal team. Thank you once again for choosing our services!
Reviewed April 17, 2026
I had a great experience with Sean. He took time to explain everything to me and gave me several financial options to choose from. I really appreciate the time and attention given by Sean. I had a terrible experience with Choice Home Warranty and was looking for a better company for my home warranty. I’m looking forward to having a much better experience with Liberty Home Guard!
Thank you for taking the time to share your positive experience with Liberty Home Guard, Esther!
We're delighted to hear that Sean provided you with the thorough explanations and diverse financial options you were seeking. It's wonderful to know that his attention to detail made your process more comfortable. We're committed to offering excellent service and are thrilled to have the opportunity to meet your home warranty needs moving forward.
If you have any questions or need further assistance, feel free to reach out. Welcome to Liberty Home Guard, and thank you again for choosing us!
Reviewed April 17, 2026
I found Liberty on Google, then I saw their claim that they were high in consumer satisfaction. I started to dig deeper and I found that the Google reviews were pretty positive. I also went on to Reddit and I learned little bit more about it. There were some mixed feelings about their Liberty experience but the thing that intrigued me the most was that Liberty is a new company coming into the industry. If you compare American Home Shield to them, they're an old company at 60 years old. But Liberty is 10 years old. So, when the company is starting and still getting good ratings, I want to give them a chance. So, I signed up with them and things have been great.
But their website and their app are not very intuitive. I wanted to submit a claim for my window cleaning and I was asked a question that didn't make sense. I'm a self-service person, so if there's a way for me to do it without talking to human, I'd love that. But this claim submission process involved questions that were not relevant to my claim. So, I ended up talking to a human and that was how I submitted the claim. Once I submit the claim, I usually get a reference number, then I get an email asking for some suitable window or slot availability. After I submit that, someone gives me a call, then we figure out the mutual window that worked for both parties.
So far, I've had terrible experiences with their technicians. Recently, I had a claim for the icemaker that wasn't working and the person who came in did more damage than good. This guy dented my refrigerator door and broke part of the icemaker that was working. Then he made my hallway and kitchen super dirty and didn't bother to clean up. They were very rude, too. That claim is still open and I'll get someone else to do it. This guy did not do correct diagnosis and told us about non-existent problems. He also asked me to buy some parts that were not even relevant.
All in all, Liberty Home Guard is a good insurance company. The technicians are bad, but I can't really blame Liberty for that. They could have better technicians, but they're good at solving problems. If you're looking for a warranty company, go get Liberty. But their coverage is low, so if you have a higher value appliances, then Liberty may not be good. Especially the case that they depreciate the value of the refrigerator or appliances while reimbursing a claim. If that is not a concern for that person, Liberty is a great choice. But if that is a concern, then Liberty is not the best choice.
Reviewed April 16, 2026
Had a great experience, and Kevin was really helpful. I’m glad that Kevin was able to work for me to find the best possible deal for me. Was really thankful for my military service. He kept fighting to get me a better deal, and I’m happy with my purchase. Thank you Kevin.
Thank you for sharing your wonderful experience with us, Christopher!
We're thrilled to hear that Kevin was able to assist you in finding the best possible deal and showed appreciation for your military service. It's fantastic to know that his persistence and dedication to getting you the right deal left you happy with your purchase. Your positive feedback is appreciated and we'll ensure Kevin is recognized for the exceptional experience he provided.
Should you need any further assistance in the future, don't hesitate to reach out. Thanks once again for choosing us!
Reviewed April 16, 2026
Very good and knowledgeable. Very patient. Went over all the details and convinced me to go with the lock in program as it is more economical. Hope the experience would continue as it is new for me with Liberty home guard.
Thank you for sharing your positive experience with us, Samuel!
We’re thrilled to hear about the diligent and knowledgeable service you received while exploring the lock-in program. Our team is committed to ensuring that you receive the most economical and beneficial plans, and it's gratifying to know you felt confident and comfortable with the choice made. You're starting this experience anew with us, and we promise to engage with the same level of quality and dedication in the future.
If you have any questions or need further assistance, please do not hesitate to reach out. We are here for you every step of the way. Thank you again for trusting us with your home assurance needs!
Reviewed April 16, 2026
Liberty Home Guard has always been pretty responsive for the most part. We did have one challenging process, but that was more related to the contractors than to Liberty Home Guard. Submitting a claim has been pretty easy. You just go on their website, write down the claim, pay $70 and then they assign a contractor. It's not a contractor that I would generally pick myself, but it's been fine.
Sometimes the contractor is great and they reach right out and they're responsive. But sometimes I have to follow up several times. So, 85% of the contractors have been fine. We have two homes that are covered by Liberty. One is the home that I live in and that's always been pretty easy because I'm here. But it's been harder with the rental house because I have to coordinate with the tenants. Overall, Liberty Home Guard does the job that the purpose is for. It makes me feel better that I only pay $70 for a problem and they cover the rest, generally. If you are willing to pay the money for a home warranty, then compared to other companies I've used, Liberty is better.
Reviewed April 15, 2026
It is a nightmare to deal with Liberty Home Guard. Don't fall for their VIP program. They will remove you out of the VIP program and won't even notify you. Emergency Repairs? forget it. You will be on hold forever and the technicians will never be able to get hold of anyone to approve the repairs. Check out the BBB "This business is NOT BBB Accredited." ** Their Ratings and reviews are not real.
Reviewed April 15, 2026
Kevin was wonderful to work with. He was very knowledgeable of the products being sold and willing and able to answer any and all questions. Will definitely be calling Kevin with any future questions or inquires.
Thank you for sharing such a positive experience with us, Daniel!
We're overjoyed to hear how knowledgeable and responsive Kevin was in assisting you. Our goal is always to ensure every question is satisfactorily answered, and it's evident that Kevin exemplifies this by being thorough and accommodating. Your plans to reach out to him for any future inquiries speak volumes about the trust you've placed in our service.
We're eager to continue supporting you, so do remember to connect with us for any other assistance you may need. Thank you once again for your wonderful feedback and appreciation!
Reviewed April 15, 2026
They've been pretty good so far. Their reps have all been great. I've been interacting via email with one of them right now. Then, I've had to use the service once or twice and they've always been easy to work with, other than the very first claim that I had to put in. But that was more of a misunderstanding when the service started. Other than that, my experience with Liberty has been great. They're prompt and dependable as well.
Reviewed April 14, 2026
Take forever for them to deal with my situation and then had the audacity to lowball me instead of replacing my cooktop to want to send me one quarter of what it would cost to replace it. These people are liars and they will tell you anything to sell you a policy but it is nothing but a lie and then when you call them out of it they refer to some stupid paragraph or whatever they can come up with in there book. Liar. Liar.
Hello Suzanne!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed April 14, 2026
Their reps were not very pushy. They have accepted when we said no. When I submit a claim, it's been a very easy process, and there's a fixed fee anytime I put in a claim. It's also pretty fast. The last claim that I had, we had a plumbing issue. We had a hot water issue, and I submitted on a Saturday, and somebody was here on Sunday. It was a very quick turnaround. They're also straightforward, user-friendly, and quick to respond.
We just extended the warranty another five years because it was quite cost-efficient. For us to extend previous and most recent, our per claim fee went from $125 to $75. In reality, $75 to call a contractor out is far cheaper than most. And so, that was a big driver. I think extending the warranty five years is maybe $3,000 or something like that. But we've used it a dozen times. So, it ends up paying off in terms of the overall cost savings because we don't generally have to then pay on top of that per-claim fee. Usually, what needs to be fixed is covered. I would recommend Liberty Home Guard.
Reviewed April 13, 2026
Thank you Mike and Hunter for your Professionalism. I love the honesty and transparency of your work. You both worked quickly but thoroughly as a team to look into all I was qualified for so that I could get the best deal. 😊 Completely satisfied new customer.
Thank you for sharing your positive experience with us, Olga!
We’re thrilled to hear about the excellent teamwork and professionalism displayed by Mike and Hunter during their efforts to assist you. It's reassuring to know that their honesty, transparency, and thorough service helped in finding you the best possible deal efficiently. We are delighted to have you as a completely satisfied new customer.
Your feedback is invaluable, and we're excited to continue supporting your needs with the same dedication and support. If you ever have any further questions or require more assistance, please don't hesitate to reach out. Welcome aboard!
Reviewed April 12, 2026
I went around and around with them for 3 months to repair my refrigerator, in the end they offered me a $300 reimbursement if I purchased my own. Had a contractor no-show on me 6 times. They refused to take any responsibility for the contractor, repair or replacement. When I filed a claim on my dishwasher, they purchased and had the unit installed (I had to contribute $250 towards the new unit), when it was defective and leaked the same day, they told me it was my responsibility since I accepted the delivery. I am out of pocket $2,700 for these two issues (on top of the $2,500 I paid for the warranty policy). If you have older appliances they will not cover them, they give you a penance and expect you to replace it yourself.
Hello Tabitha!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed April 11, 2026
Alex was very patient and knowledgeable and was able to answer all the questions I had. I appreciate the additional time spent trying to get me the discounts for being a veteran, AAA member, and AARP Member. I now have peace of mind on my home and things being covered after the 30 days.
Thank you for sharing your positive experience with us, John!
We’re thrilled to hear that Alex was your reliable partner in finding the best coverage and discounts available for you. His dedication and understanding certainly make a significant difference when tailoring solutions that accommodate each customer's unique needs. It's particularly gratifying to know that Alex's assistance provided you with the peace of mind you were seeking regarding your home's coverage.
We appreciate our valued customers, such as veterans and helpful associations' members, and are delighted to reward and acknowledge your contributions through the benefits you received. If there’s ever anything else Alex or our team can assist you with, please don't hesitate to reach out. Once again, thank you for choosing us!
Reviewed April 10, 2026
Hi, I feel great switching from AHS, even though our monthly fee was much lower with AHS. It was possible ONLY BECAUSE of your staff, Alex **. He is an outstanding employee you have who can convince his prospective clients logically and giving guaranteed rates for up to six years and guaranteed service when we need a repair. He is undoubtedly a great asset for LHG.
Thank you for sharing your positive experience with us, Manoj!
We are delighted to hear how Alex made your switch to us both straightforward and worthwhile by attentively meeting your needs. Knowing that he was able to provide a logical fit for guaranteed rates and reliable service for your home genuinely encourages us in our mission to deliver outstanding customer service. He's indeed a valuable member of our team, and we thrive on stories displaying his consistent dedication.
If there’s anything further Alex or our team can assist you with, please don’t hesitate to reach out. We sincerely appreciate you choosing us and look forward to providing you continued excellence. Welcome to our service!
Reviewed April 10, 2026
Alex was an amazing and helpful employee. Made me feel welcome from the very first word. He made sure that I was comfortable with the products and understood the policy. He explained what was cover and what was not. The financial breakdown of the policy and payment process.
Thank you for sharing your wonderful experience with us, Matthew!
We are delighted to hear how Alex made you feel welcome from the moment your conversation began. His dedication to ensuring your comfort and understanding of our products and policies embodies our commitment to exceptional customer service. It's gratifying to know he took the time to explain the policy coverage and the associated financial breakdown effectively.
If there's anything else Alex or our team can assist you with, please feel free to reach out. We truly appreciate your feedback and thank you for choosing us to support your needs.
Reviewed April 9, 2026
The gentleman I spoke to regarding the microwave oven at my rental property in Gilbert, Arizona, was very helpful, patient and accommodating. He was able to guide me through the process of opening up a new claim. I’m pleased and satisfied with his service.
Thank you for sharing your positive experience with us, Cesar!
We’re delighted to hear about the assistance you received concerning the microwave claim at your rental property. Providing patient and accommodating service, as indicated in your interaction, is at the heart of our values. Our team is devoted to ensuring your needs are taken care of efficiently, and it's gratifying to know this dedication made a difference. If you ever require further assistance or have more questions in the future, don’t hesitate to reach out.
We're here to continue providing the support you deserve.
Reviewed April 9, 2026
Alex ** was excellent in helping us to find the right protection plan and price. Very professional and personable. Alex was able to include all parts of our home that needed coverage. He provided great service to us.
Thank you for sharing your positive experience, David!
We’re thrilled to learn how Alex's professionalism and personable nature helped you find the right protection plan, while accommodating all your home coverage needs. Providing excellent service is at the core of what we do, and Alex truly exemplifies this with his attentive approach and thorough dedication.
If there’s anything more we can assist you with or if you have any further questions, don’t hesitate to reach out. Your satisfaction is a top priority, and we're here to support you every step of the way.
Reviewed April 7, 2026
Dave was very professional, knowledgeable and pleasant in helping me renew my home warranty. He explained the options available to me and was supportive of the choice I made. I did not feel rushed to make a decision and my experience makes Dave very worthy of a 5 star rating.
Thank you for taking the time to share your experience with us, Marvel!
We’re delighted to know that Dave was professional, knowledgeable, and pleasant during your home warranty renewal process. It’s important to us that our agents take the time to explain options clearly and respectfully support your decision-making without causing any rushed feelings. Knowing that Dave’s approach made a positive impression truly brightens our day and asserts his dedication, mirroring values we strive to uphold.
If you need any further assistance, feel free to reach out. We look forward to continuing to serve your needs!
Reviewed April 7, 2026
I worked with Mr. Freddy ** today as he guided me through the process of renewing my policy. Mr. ** was very professional and knowledgeable of the policy and answered my concerrns about the monthly payment. He was able to help me with other options concerning the payment which eased my concerns and made it possible to complete the renewal/coverage of my policy with Liberty Home Guard. It is my opinion that Mr. ** is a valuable employee of Liberty and deserves your recognition for his contributions. Thank you.
Thank you for sharing your positive experience with us, Evelyn!
We’re delighted to know that your policy renewal process was both professional and supportive under Mr. Freddy's guidance. It's clear his in-depth knowledge and proactive resolve significantly contributed to easing your concerns about payment options, reinforcing our commitment to personalized service. Freddy's dedication and capabilities genuinely shine, and we are incredibly proud to have such a valuable team member assisting our customers.
Please feel free to reach out if you have any further questions or need additional assistance—We're always here to support you. Thanks for choosing Liberty Home Guard, and for recognizing Freddy's contributions!
Reviewed April 7, 2026
Freddy was kind, professional, accommodating, and attentive to the details. He answered any and all questions I had with clarity and worked with me for my situation. He is understanding and I appreciate his time. I recommend him and what he represents at L.H.G.
Thank you for sharing your delightful experience with us, Brandon!
We are thrilled to know that Freddy's professionalism and attentiveness greatly enhanced your interaction with us. It's wonderful to hear how accommodating and thorough he was, ensuring all your queries were clearly addressed. Your recommendation and kind words mean a lot to our team. We diligently strive to deliver exceptional service, and Freddy is truly an embodiment of those efforts.
If you ever require additional assistance or have more questions in the future, please feel free to reach out. We genuinely appreciate your feedback and look forward to continuing to provide you and others with the trustworthy service you value.
Reviewed April 7, 2026
Freddy ** made my home warranty renewal incredibly easy by clearly breaking down the updated coverage details and pricing over the phone. He was professional, patient, and ensured I understood every benefit of the new policy without any high-pressure sales tactics. The entire process was seamless and efficient, leaving me completely confident in my continued protection.
Thank you for sharing your positive experience, Mahendra!
We are thrilled to hear that Freddy made your home warranty renewal process enjoyable and uncomplicated. It's great to know that his professionalism and patience, in articulating the updated coverage and pricing without pressure, gave you total confidence in your decision.
Delivering seamless and customer-focused service is always our goal, and your feedback assures us that we are achieving just that. If you have any further questions or need more assistance, feel free to reach out. We appreciate your trust and look forward to continuing to provide exceptional service!
Reviewed April 6, 2026
Kevin was very patient as my husband asked many questions and needed additional time to discuss. He offered to wait on hold while we discussed and did not rush us to make a decision. He was able to offer us a special rate and more time to make payments. He was kind, patient, and personable.
Thank you so much for sharing your experience, Nathalie!
We are delighted to hear how his patience and willingness to assist made a difference during your decision-making process. Offering a special rate and flexible payment options exemplifies the personalized service we aim to provide every day. It’s great to know that Kevin's attentive and personable nature left such a positive impression on both of you.
We truly appreciate you placing your trust in us. If there is anything more we can do for you, don’t hesitate to reach out. We are eager to assist and continue to deliver exceptional service!
Reviewed April 2, 2026
My interaction with Alex ** spanned over 3 days while we shopped around for home insurance. And out of the half dozen warranty companies I spoke with, Alex had the most knowledge with comparing companies, policies and prices. I also appreciate the flexibility during our calls, time availability and overall customer service. The interaction with with Alex help made picking Liberty Home Guard much easier since all the questions I had was answered quickly and without hesitation. Alex is really knowledgeable and I appreciate all the help!
Thank you for sharing your wonderful experience with us, Shawn!
We are thrilled to hear that Alex's exceptional knowledge and flexibility left a positive impression on you as you navigated your home insurance options. His ability to promptly address all your queries without hesitation embodies the high level of customer service we strive to provide. It's gratifying to know he played a helpful role in your decision to choose Liberty Home Guard.
Your feedback is invaluable, and we are grateful for the trust you've placed in us. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Welcome to the Liberty Home Guard family!
Reviewed April 1, 2026
Alex provided a great customer sales experience. She reviewed different plan options available with pricing. She thoroughly explained details of coverage and how plan works as well as claims process. She answered all my questions to my satisfaction. Alex was pleasant and professional throughout the call and made this important decision easier.
Thank you so much for sharing your positive experience with us, Mary!
We’re delighted to hear how Alex’s professionalism and thorough problem-solving skills enhanced your decision-making process. Her detailed explanation of the plan options, coverage, and claims process demonstrates the high level of service we aim to provide every day. It’s also heartening to know that she answered your questions so effectively.
We truly appreciate you choosing us for your coverage needs. If you have any more questions or require further assistance, please don’t hesitate to reach out. We are here to ensure your satisfaction and look forward to serving you again!
Reviewed April 1, 2026
Mike was extremely helpful during our call. He was very helpful and answered all my questions. He gave me all the details and a full description. I will be referring others. Very happy with the service.
Thank you for sharing your delightful experience with us, Ronnie!
We are thrilled that Mike provided exceptional service. It's wonderful to hear that he was able to assist you comprehensively and relay all necessary information. It's moments like these that reflect our dedication to outstanding customer support every step of the way.
Your kind recommendation means the world to us, and we truly appreciate your trust. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you and others whom you kindly refer to us! Thanks for choosing us.
Reviewed March 31, 2026
I really do not recommend them any longer. I have been working with them for years but things have changed. They send unqualified technicians, and who left my garage door opened, you ask refund and they ask you 10 times if you want a refund!!! What kind of service is that. I think I am gonna go back to American home shield. I never had any issue with them. Just someone else recommended liberty home guard and I wanted to try now I can say stay away from them!! No apologize, no gesture, nothing!!!
Hello Andrianjaka!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed March 30, 2026
I had a great experience working with Jonathan today. He was professional, helpful, and went above and beyond to make sure everything was handled. Thank you Jonathan. Also I would like to congratulate and thank you Liberty Home Guard team for having such a great person in your staff.
Thank you for taking the time to share your positive experience, Ganesh!
We're delighted to hear about the exceptional support Jonathan provided during your interaction. Moreover, your commendation extends warmly to the entire Liberty Home Guard team for having such dedicated and professional staff members. Our goal is to consistently exceed customer expectations, and it's rewarding to hear this clearly shown through Jonathan’s efforts.
If there's ever anything more we can do for you, please don't hesitate to let us know. We are always here to provide top-tier service whenever you need it.
Reviewed March 30, 2026
My sales agent Dave ** was very thorough with all the coverages, was able to secure me the best deal for my home! I was actually recommended from a technician that worked on my AC and said that Liberty is the best to go with!
Thank you for sharing your fantastic experience with Dave!
We're delighted that he provided you with thorough coverage information and helped secure the best deal for your home. It's wonderful to hear that your experience was so positive it was echoed by our existing satisfied customers. Dave’s dedication to tailored service clearly made a significant impact, and we appreciate you taking the time to highlight this.
If you have any questions or need further assistance, please feel free to reach out. We’re grateful for your trust in us thanks to the recommendation and are excited to keep offering you top-notch service!
Reviewed March 30, 2026
Smoothest enrolling process with Hunter. He explained to me my options and got me locked in with their multi year plan. It was a seamless transition switching from my old company. Amazing staff and amazing service. I would definitely recommend anyone that’s looking into getting a home warranty!
Thank you so much for your fantastic feedback, Arnold!
We're thrilled to hear that Hunter was able to assist you smoothly through the enrolling process, making your transition to our home warranty coverage effortless. It's wonderful to know that you found our service and team to be amazing.
Your recommendation truly means a lot to us. We're here to provide if you ever have additional questions or need further assistance. Welcome to the team!
Reviewed March 30, 2026
I would recommend anyone to use Liberty. They were nice kind on the phone, and they actually let me put them on hold to transfer money from one car to the other where they had nice patience, but I would really recommend anyone to go through their company. And I'll give them five stars.
Thank you for sharing your wonderful experience with us, Tasha!
We’re thrilled to know that you found our team to be kind and patient during your transaction. Your high recommendation and five-star rating truly make our day, as we aim to deliver outstanding customer care every time.
If you ever need further assistance or have any questions, feel free to contact us. We look forward to serving you again, and we appreciate your trust in choosing us for your needs.
Reviewed March 30, 2026
David ** was very helpful in getting my business coverage of my home. Very thoughtful and pleasant person to talk with and recommend this warranty service. He did a terrific job explaining differences in the plans, offers were very helpful in allowing me to purchase today.
Thank you so much for sharing your positive experience, David!
We're delighted to hear how effectively you were assisted with your home coverage. It's our goal to ensure that each customer receives clear and thorough explanations of our plans. Thank you for recognizing the thoughtful and pleasant service provided to you; we strive for every interaction to be exemplary, and your feedback affirms this commitment.
We appreciate your recommendation and if you need any further information or assistance, feel free to reach out to us anytime.
Thank you for choosing our warranty service!
Reviewed March 30, 2026
Mike provided excellent customer service. He was very helpful and I am very pleased with his service. He was very attentive on the phone and provided me with a lot of information. He gave me all the options and I was able to go with the option that me and my husband though was best.
Thank you for sharing your positive experience with us, Maria!
We're thrilled to hear how Mike provided outstanding customer service, taking the time to be attentive and thoroughly informative on the phone. It's wonderful to know he presented all the options to you and that you feel so satisfied with your choice. Mike's commitment to tailoring the service to satisfy your needs exemplifies the high level of professionalism we strive for.
We truly value your positive feedback. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to support you and appreciate you for trusting us with your needs. Thanks again for choosing our service!
Reviewed March 30, 2026
The review I’m writing is about the person that waited on me. His name was Dave. He did an excellent job. He didn’t come across aggressive and he did his best to give me the coverage that I needed for my situation. He did call me back like he said he would and we were able to come to an agreement and I was able to inquire a Home Warranty.
Thank you for sharing your experience with us, Larry!
We’re thrilled to hear about the excellent service Dave provided while setting up your home warranty. It's wonderful to know that he supplied valuable coverage tailored precisely to your needs without pressure, maintaining effective communication throughout the process. We aim to deliver attentive service by professionals like Dave who faithfully follow such commitments.
If you need any further assistance or have questions going forward, please don't hesitate to reach out. We look forward to serving you for all your future needs. Thank you for choosing us!
Reviewed March 30, 2026
I found my experience in obtaining a home warranty with Liberty Home Guard to be professional, courteous, and respectful about my concerns. My representative, Mr. ** was very helpful and answered all my questions.
Thank you for sharing your positive experience with us, Jeff!
We are delighted to hear that your experience with Liberty Home Guard was met with such professionalism and attentiveness. It's wonderful to know that our representative could address your inquiries while ensuring a respectful and courteous interaction. We appreciate your acknowledgment of our team's dedication to excellent customer service.
If you have any more questions or require additional assistance, please don't hesitate to reach out. We are here to help and are grateful for your trust in our services. Thanks for choosing us for your home warranty needs!
Reviewed March 30, 2026
Freddy ** was a Polite and smart salesperson, friendly and respectful. He worked well with me. Unfortunately phone call had a glitch and disconnect the sound but that wasn’t his fault. He called me right back.
Thank you for sharing your experience with us, Patricia!
We are thrilled to hear about the professional and friendly service Freddy provided during your call. It's unfortunate that the conversation experienced a brief technical glitch, but we're glad Freddy promptly reconnected to ensure the continuation of support. Exceptional customer care is what we aim to deliver and feedback such as yours indicates that Freddy exemplifies these standards.
If you have any further needs or questions, please don’t hesitate to reach out. We appreciate your kind words and the opportunity to serve you. Thanks for choosing us!
Reviewed March 30, 2026
Talked to Sam today who was able to help with renewing my rate. When it comes to house stuff I hate to beat around the bush. He was very straightforward and let me know what was needed. I really appreciated that because I hate to be blind sighted. Appreciate all the hard work and dedication.
Reviewed March 30, 2026
Mel ** was an exceptional salesman who made my entire home warranty purchase smooth, stress-free, and genuinely enjoyable. From the very beginning, he was professional, knowledgeable, and incredibly patient in answering all of my questions. He took the time to fully understand my needs and explained every option in a clear and honest way, without ever making me feel pressured.
What really stood out was his attention to detail and his ability to break down complex coverage terms into something easy to understand. Mel made sure I felt confident in my decision and tailored the plan to fit my home perfectly. His communication was excellent throughout the entire process, and he followed up to ensure everything was set up correctly. It’s rare to find someone so dedicated and trustworthy. I highly recommend Mel to anyone looking for a reliable and top-tier home warranty experience.
Thank you so much for sharing your wonderful experience with us, Isabella!
We’re delighted to hear that Mel was able to make your home warranty purchase smooth and stress-free. His dedication to providing thorough and comprehensible answers while carefully addressing all your questions speaks of the genuine quality service we aspire to deliver. We also take great pride in knowing he made you feel confident and personalized your coverage to fit your home needs perfectly. Your recommendation means a lot, and we are grateful for your trust in us.
If you have any further needs or inquiries, please do not hesitate to reach out. We'll always be glad to assist!
Reviewed March 29, 2026
Hunter ** was excellent—he explained the different plans and options clearly and made everything easy to understand. He followed up with me in a timely manner, which I really appreciated. I’m very pleased with his customer service.
Thank you so much for sharing your positive experience with us, Saroj!
We're thrilled to hear how Hunter excelled in delivering clear and comprehensive details regarding the different plans and options. His timely follow-up reflects our dedication to making your experience seamless and effortless. We take great pride in the high level of service provided by our team members, and we’re delighted that Hunter's assistance met your expectations.
If you have further questions or need assistance, please feel free to reach out to us. We appreciate your kind words and look forward to continuing to serve you.
Reviewed March 29, 2026
I am older and not as fast as I used to be. Luke was very patient with me while I looked up serial numbers and model numbers and everything else he needed to process my claim. I hope all of your agents are as patient, understanding and knowledgeable as Luke.
Thank you for taking the time to share your positive experience with us, Doris!
We are delighted to hear that Luke impressed you with his patience and helpfulness during your claim process. It's wonderful to know that you could count on him while gathering all necessary information at your own pace. We strive to make every customer experience respectful and accommodating, replicating Luke's outstanding support across all our team members.
Should you ever need further assistance in the future, don’t hesitate to reach out. Thanks again for choosing us, and we appreciate your kind words!
Reviewed March 28, 2026
Alex was very professional and helpful in meeting our needs as new homebuyers. Alex went above and beyond to make sure we were getting the best deal. Alex exceeded my expectations. Thank you for your help and guidance. Your knowledge about the services and company you provided, made it a no-brainer to start services immediately.
Thank you for taking the time to share your incredibly positive experience, Marisol!
We are thrilled to hear how Alex went above and beyond to assist you as new homeowners. Your acknowledgment of Alex's dedication and expertise in ensuring you got the best deal means a lot to us. It's wonderful to know that Alex made the transition smooth, fortifying your confidence in selecting and committing to our services so promptly.
Your seamless integration of our services thanks to Alex’s insights is exactly what we aspire to deliver. Rest assured, our team will always be here should you need further assistance or have any questions in the future.
We deeply appreciate your kind words and for trusting us with your needs. Looking forward to supporting you every step of the way. Welcome to our growing family!
Reviewed March 27, 2026
Alex was great! She explained the options for the different policies to me, pricing options, and what to expect going from my current home warranty company to yours. Alex made me feel comfortable making the switch and understanding how it would save me money long term.
Thank you so much for taking the time to share your experience with us, Thomas!
We're thrilled to know that Alex provided you with a clear and comfortable transition process. Her ability to explain policy options and cost savings demonstrates our commitment to ensuring your satisfaction and understanding. We appreciate your trust in us for your home warranty needs and are excited that you're seeing the benefits long term.
If you have any more questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing us!
Reviewed March 26, 2026
Dave was excellent! He was a perfect balance of sales and service. He answered all of my questions and advised me on a plan based on my home and needs. Very professional and easy to week with. I highly recommend Dave!
Thank you for sharing your exceptional experience with us, Tami!
We're delighted to hear how fabulous Dave was in balancing sales with service. It's wonderful that he was able to answer your questions thoroughly while recommending solutions that met your home's specific needs. His professionalism and attentiveness truly exemplify the standards we aspire to.
We sincerely appreciate your high recommendation and are here for any further assistance you might need. Please feel free to reach out anytime, and thanks for choosing us!
Reviewed March 25, 2026
I worked with Alex **, who was fast, friendly and knowledgeable! We went over all of my options in available plans to find the one that fit best for me and my budget. The options and coverages were well defined, and I was able to get all of my questions and concerns answered.
Thank you for sharing your outstanding experience with us, Ryan!
We're delighted to hear that Alex provided fast, friendly, and knowledgeable service while helping you review plan options tailored to your needs and budget. It's fantastic to know that the coverage details were well explained and your queries addressed thoroughly. Alex's commitment to assisting customers exactly resonates with our values, and we're thrilled that you felt confidently assured in your choices.
If you have any other questions or need further assistance, don't hesitate to reach out. We look forward to continuing to support your needs with careful attention and excellent service.
Thank you for your kind words, and for choosing us!
Reviewed March 25, 2026
Kevin was very knowledgeable and helpful. He went over our plan, coverage limits, questions about contractors and different policy options. Very professional. We look forward to having the added protection for our home. Thank you for your assistance!
Thank you for taking the time to share your wonderful experience with us, Justin!
We are thoroughly delighted to hear about your positive interaction with Kevin. His knowledge and professionalism, as well as his adeptness at navigating thorough details of your plan and coverage options, are precisely what we aim to deliver to every customer. We're thrilled to know you're looking forward to the added protection our services bring to your home. If there’s anything more we can assist with or any questions arise, please feel free to reach out anytime.
Thank you for choosing us—we’re excited to continue supporting your home protection needs!
Reviewed March 24, 2026
It's been a month since our dishwasher broke & I am still without a replacement. Liberty deemed my dishwasher too expensive to repair so they offered me $400 towards the replacement or they would give me a dishwasher costing between $400 - $500. My dishwasher cost around a $1000 plus installation & taxes. So then if I was to buy a dishwasher of comparative value I would take a loss of $800. Their advertisements say they will replace your appliance worry free however suddenly having to come up with $800 is hardly worry free.
What is the point of having a home warranty if it is only going to pay 1/4 of the cost of replacement or replace your expensive appliance with a cheap piece of junk. I have made multiple offers to Liberty for a compromise. I even offered to help pay for one that was red tagged at a local store only to receive more stalls. Do yourself a favor & put your premium into a savings account instead of buying a warranty. Save yourself the headaches!
Hello Vickie!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed March 23, 2026
Great experience with Hunter. Very professional and knowledgeable as well as very patient. He did a great job of answering all of our questions and concerns. I would recommend Liberty Home Guard to my friends and family as well.
Thank you for sharing your wonderful experience with us, Josh!
It’s heartening to hear that Hunter delivered professional, knowledgeable, and patient service. We’re delighted that all your questions and concerns were addressed so comprehensively. Your willingness to recommend Liberty Home Guard to friends and family is greatly appreciated and reaffirms our commitment to exceptional service. If you ever need further assistance, feel free to reach out.
Thank you for choosing us, and we look forward to our continued association with your home service needs.
Reviewed March 23, 2026
I just finished renewing our Home Guard Policy taking advantage of the Early Bird promotion. The whole process was very smooth and professional. Freddy ** was very helpful and efficient. It was a pleasure to so easily secure our peace of mind for many years to come so easily.
Thank you for taking the time to share your positive experience with us, William!
We're delighted to hear that renewing your Home Guard Policy was so smooth and professional, and we're thrilled that Freddy's helpful and efficient service made the process even more pleasant. It’s reassuring to know you can confidently secure peace of mind that will last for years.
If there’s anything more we can do or any further assistance needed in the future, please feel free to reach out to us. We're here to help and committed to continuing this level of service.
Thanks again for choosing us!
Reviewed March 23, 2026
I researched online by comparing multiple providers and their BBB rating before selecting Liberty Home Guard. Hunter has been very helpful and knowledgeable in getting me onboarded to Liberty Home Guard. It will be see such a peace of mind getting this coverage. Looking forward to it!
Thank you for taking the time to share your positive experience with Liberty Home Guard, Aruna!
We're delighted to hear about the seamless process Hunter led in getting you onboarded. It's wonderful that his expertise and support contributed to your peace of mind as you anticipated to begin the coverage with us. Providing helpful and knowledgeable service is our goal, and knowing you received just that is gratifying.
As you look forward to this coverage, please remember that we are here for any assistance you may need. Do not hesitate to reach out with any further questions. Thank you again for choosing Liberty Home Guard!
Reviewed March 23, 2026
Keith was wonderful! He was very professional and personable. He answered all my questions and responded to all my needs. Liberty Home Guard is a wonderful service to have on my home. I look forward to a continued relationship. Fantastic customer service.
Thank you for sharing your exceptional experience with us, Melva!
We are thrilled to hear how pleased you are with the professionalism and personal touch Keith brought to your service with Liberty Home Guard. It's wonderful to know that all your questions and needs were addressed seamlessly. Providing outstanding customer service is our top priority, and your words motivate our entire team.
Looking forward, we're excited about continuing this positive relationship and ensuring you enjoy every aspect of your home service. If you ever require further assistance or have any questions, please feel free to reach out.
Thank you for choosing Liberty Home Guard, and for your kind words!
Reviewed March 23, 2026
Dave was very patient and friendly. My grands were in the background and had to keep asking him to repeat things. We got through the process and through it all he was very understanding. Yes I would highly recommend him for his kindness and knowledge to the questions I asked.
Thank you for taking the time to share your delightful experience with us, Artmeishs!
We’re overjoyed to know how understanding and patient Dave was while assisting you, especially amidst your grandkids joyfully present in the background. His approach truly embodies the warmth and thorough expertise we strive to provide. We appreciate your recommendation of his friendly and knowledgeable service.
If there’s anything more we can do or should the need for assistance arise in the future, please feel free to reach out. Thank you for trusting us, and we look forward to our continued service together!
Reviewed March 20, 2026
Kevin was outstanding! He was professional and very personable! I was actually going to get a bid and look around a bit but felt so safe dealing with him I went ahead and bought the policy!🤗 I will sleep much better at night knowing I am covered and I can turn my air conditioner up enough to adequately cool my house without worrying something will go wrong. I strongly recommend Liberty Home Guard! I had a policy before this one for 5 years and never made a claim but it was worth every dime because I felt secure. When you call ask for Kevin, he is a delight to work with! 😊
Thank you for sharing your wonderful experience with us, Casandra!
We’re overjoyed to hear how delighted you are with Kevin's professional and personable assistance. It's a honor to know he provided such reassurance and support, making you feel confident enough to choose our policy. The peace of mind our products bring is exactly what we strive for, and your positive experience is a testament to our goals.
Your recommendation means a lot to us, and we’re thrilled not only with your satisfaction but for the remarkable trust you described for Kevin—a sentiment echoed when speaking highly of a five-year policy that upheld security the whole way through without further claims.
If you have more questions or need service in the future, don’t hesitate to reach out or to ask specifically for Kevin again. Thank you for choosing Liberty Home Guard!
Reviewed March 19, 2026
This is the first time I contact Liberty. Surprisingly, the representative initiated contact me. They are very courteous, patient, and knowledgeable to explain all the details. The best service team ever. Thank You all.
Thank you so much for sharing your excellent experience with us, Anthony!
We are thrilled to hear that our representative reached out to you and provided courteous, patient, and knowledgeable service. It's fantastic to know that this left a great impression on you, and that you've rated our service team so highly. Your kind words celebrate exactly what we aim for with every interaction.
Thank you once again for your feedback. If there's anything more you need or any assistance required in future, please feel free to reach out to us anytime. We look forward to continually exceeding your expectations!
Reviewed March 19, 2026
I'm a 92 year old customer who had bad experiences with another company and based on reviews I called Liberty and spoke to Mike **. He presented a package that I could agree to. My wife and I are on fixed income and cost is a big factor but Mike did his best to accommodate. I appreciate his efforts and look forward to a good year with Liberty.
Thank you for sharing your positive experience with us, Robert!
We are delighted to hear how accommodating Mike went the extra mile to offer a package that suited your needs and circumstances. His commitment to ensuring affordability reflects our dedication to providing the best possible service for every customer, especially when managing on a fixed income is a concern.
We look forward to continuing to meet your expectations and appreciate the opportunity to serve you both throughout the upcoming year. Don’t hesitate to reach out if you have any further inquiries or if there's anything we can assist you with.
Thank you for choosing Liberty! Your satisfaction is paramount, and we are grateful for your trust.
Reviewed March 19, 2026
Good communication, told me my parts and insulation was covered by the warranty. Offered me special offers, and told me my cost every month. Thank you Steve. Great!!!!
Thank you for taking the time to share your terrific experience with Steve!
We’re delighted to hear that you appreciated our clear communication about your warranty coverage and monthly costs. I'm glad those special offers and informational clarity added even more value to your experience. Ensuring transparency and satisfactory service are key to our goals, and we strive for this across all customer interactions.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help and appreciate your kind words. Thank you for choosing us!
Reviewed March 16, 2026
Alex was super friendly, helpful and knowledgeable. He did not pressure me for a sale. I feel great about my purchase and even better about assistance in the future. Much more confident about my house and any repairs, etc. that may be required.
Thank you for your fantastic feedback, Sharon!
We're elated to hear about the outstanding service that Alex provided. His friendly, helpful, and knowledgeable approach reflects on the experiences we strive to create every day, and we're glad that you felt no undue pressure in making your purchase. It's wonderful to know that Alex left you feeling confident, not only about your purchase but also about any future assistance. This level of satisfaction greatly encourages our team.
If you have any more queries or if there's anything else we can assist with, please feel free to reach out. We're eager to continue providing support whenever you need. Thank you for choosing us, and we look forward to a continuing relationship!
Reviewed March 15, 2026
Great service with Hunter. I received the Sunday Special and decided to cover my pool as well. I wasn't able to pay the annual premium but Hunter was able to allow me to pay 1/2 now and 12 next month
Thank you for sharing your positive experience with us, Paula!
We are thrilled to hear that Hunter provided exceptional service during your engagement. It's great to know that the Sunday Special met your expectations, and Hunter's flexibility with payment options resolved your initial concerns with ease. Such considerations align perfectly with our commitment to customer satisfaction.
We're here to assist should you have any more questions or require further support. Thank you for choosing us, and we look forward to continuing to serve you in the future!
Reviewed March 15, 2026
Hunter was great and he was well knowledgeable. He was able to answer all of my questions I had and he was very polite. I would definitely recommend him to speak to anybody. I look forward to using this warranty.
Thank you for your glowing review, Kesha!
We are thrilled to hear that Hunter impressed you with his knowledge and politeness. It's fantastic to know that he could effectively address all your questions. Your intention to recommend him truly speaks volumes, and we greatly appreciate it. We're excited that you look forward to using the warranty.
If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us, and we look forward to supporting your needs in the future!
Reviewed March 14, 2026
Alex was excellent, very friendly, professional and informative with no pressure. I appreciated the time spent to get the perfect situation for my home given my restricted budget at this time. Qualities of this home warranty far exceed other competing companies.
Thank you for sharing your wonderful experience with Alex!
We're truly delighted to hear that you appreciated his friendly, professional, and informative approach. It's great to know that he guided you in finding a solution that fits your budget without any pressure. We're proud to stand out positively in your comparison with other home warranty companies, and we're committed to maintaining that standard.
Should you have any more questions or need further assistance in the future, please feel free to reach out. Thank you for choosing us, and we look forward to supporting your home warranty needs!
Reviewed March 13, 2026
Alex was great. Your company is very fortunate to her on your team. I would recommend anyone to your company. Thank you and look forward to dealing with your company for years to come. Best regards Anthony **
Thank you for your wonderful feedback, Anthony!
We are thrilled to hear about your positive experience with Alex. It’s truly rewarding to know she reflected such a valuable impression of our company upon you. We feel fortunate to have enthusiastic and skilled professionals like her on our team and greatly appreciate your recommendations.
Thank you for considering us your continual partner. We are excited to maintain and support our relationship in the years to come. Please reach out if you have any questions or need further assistance—it's our pleasure to help.
Thank you for placing your trust in us!
Reviewed March 13, 2026
One of my best ever experiences with a phone sales person. Very clear, patient. Answered all my questions, and nicely. Even gracefully found a way to support me as I confirmed with the main company number that I was not being scammed. In this era, that scares a lot of us from buying things by phone!! I will absolutely refer family and friends to consider buying a home warranty with Sean!
Thank you for taking the time to share your fantastic experience with us, Elizabeth!
We're delighted to acknowledge the exceptional service you received from Sean. It's rewarding to know that his clarity, patience, and due diligence contributed positively to your interaction. The comfort and support he provided during and after verifying through our main company number are crucial. We greatly appreciate your willingness to refer family and friends along this favorable buying experience.
Please reach out if you have any further questions or need additional support. Your trust is very valuable to us, and we thank you for choosing us for your home warranty needs. We look forward to serving you—and those you refer—to that same titanium standard.
Reviewed March 12, 2026
Khal was a pleasure to work with. Polite, courteous, and answered all of my questions without hesitation. He explained the process of the home warranty and what my next steps would be. He was amazing!
Thank you for sharing your kind words with us, Sinai!
We’re elated to learn that Khal provided you with polite and attentive service. His commitment to clearly explaining the process of the home warranty and addressing all your inquiries effortlessly shows the standard of excellence we stand for. It’s wonderful to know that his exceptional service contributed positively to your experience.
We truly value your feedback. Should you have more questions or need further assistance in the future, please don't hesitate to contact us. Thank you for choosing us, and we look forward to serving you again!
Reviewed March 11, 2026
Kevin is a very good salesman and very convincing. He answered all my questions and got me the info I needed. He even helped to ensure I got the best rate possible. He told me of all my options and catered them to my specific situation.
Thank you for sharing your wonderful experience with us, Tracie!
We're thrilled to hear that Kevin was able to guide you effectively by answering all your questions and steering you towards the best possible rate. His dedication to tailoring options specifically to your needs is something we aim for, and it’s fantastic to learn that he met those standards for you.
Please let us know if you have any further questions or need additional assistance. We’re always here and eager to help maintain your satisfaction. Thank you for choosing to work with us, and we look forward to future interactions.
Reviewed March 11, 2026
I am so satisfied with the service that Liberty Home Guard provided me on my dryer and the reimbursement ruling on your behalf! I thank the tech that answered my call for help Mr. **. He is a well versed gentleman and was so so helpful on transitioning my claim. Very nice and respectable human being. Thank you Mr. **. You deserve a lot more than just a pat on the back for your tremendous help you were to me.
Thank you for taking the time to share your satisfaction with us, Richard!
We are over the moon to hear that the service provided to you, both on your dryer issue and our reimbursement ruling, exceeded your expectations.
Your kind words serve as great encouragement for our team, particularly highlighting our dedicated technical support. We appreciate your trust in us and look forward to continuing to provide excellent service in the future. Please don’t hesitate to reach out if you need any further assistance.
Reviewed March 11, 2026
Dave was very accommodating with my requests. I had many questions and itemized them, where he in turn, responded to each one in depth. For instance, I asked about awaiting period, and he indicated it's normally 30 days, but with a home inspection report, I could get it waived to 15. That was very helpful to know, and I appreciated that.
Thank you for sharing your positive experience with us, Nicole!
We are thrilled to hear that Dave provided accommodating and thorough assistance in answering your detailed questions. It's great to know that the information about the waiting period and the possibility to expedite it was useful and appreciated. Our goal is to offer thought-out and potentially money-saving solutions just like the ones identified by Dave in your queries.
If you have any further questions or require more assistance, please feel free to reach out. We are committed to maintaining this level of service in all your future interactions. Thank you for choosing to work with us!
Reviewed March 9, 2026
Great and professional service provided by Kevin. He was very patient and explained the plans thoroughly. Great rates. Thank you for working with me today. The company has a good presence online and on television.
Thank you for sharing your experience with us, Angelica!
We're thrilled to hear that Kevin provided you with such professional and patient service, reviewing the details thoroughly and helping you access great rates. Your positive notes about our company's presence, both online and on television, are appreciated and truly motivate us to keep enhancing our visibility and service offerings. Should you need any further assistance or have additional questions, please do not hesitate to reach out. We're here to make your experience seamless and satisfactory.
Thanks again for choosing us, and we’re excited to continue serving you!
Reviewed March 6, 2026
Alex was polite, knowledgeable and well spoken, he was fast and didn’t take up much of my time. I would also say that it’s nice to speak with someone that you can understand and I appreciate this company keeping their business in the United States.
Thank you for sharing your positive experience with us, Shahram!
We’re delighted to know that Alex provided fast and courteous assistance that met your needs while you're answering your queries efficiently. It's encouraging for us to hear you appreciate our focus on retaining strong communicators， as maintaining clear communication is a priority we hold in high regard.
We're also grateful to hear that you value our commitment to managing operations locally within the United States. Thank you for acknowledging our efforts.
If you need any more help or have additional inquiries, kindly reach out—we’re always here to assist you. Thank you for partnering with us, and we look forward to continually meeting your needs!
Reviewed March 6, 2026
We had a terrible past experience with a different Home Warranty Company. Alex was patient and professional with me when I was skeptical about the Liberty Home Guard and asked 20 different questions. I'll add a stars if the claim process goes smoothly.
Reviewed March 6, 2026
Just awful. I had to pay an extra $100 or so to insure our second refrigerator which was about 5 years old that they refused to replace and they only offered $175 toward a new replacement. They said they would repair it but I would have to pay the difference of the cost against "their depreciated value" and I was just so angry at them that I just got rid of the fridge after I found out that if I canceled my policy with them that they would not give me ANY refund on the unused policy. They refused to refund me the $100 that I paid extra to cover the 2nd fridge. And then I had our primary fridge go on the fritz and it was about 11 years old and the same deal: they would fix it but I would have pay for repairs greater than $100. SCREW THESE IDIOTS. I am glad to be switching back.
Hello Joseph!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed March 6, 2026
Did two claims with them. First was my heat pump. Coat to repair was $1200, but suddenly the company that diagnosed it as not available for repair and they said I should get my own tech. I did and they only reviewed $150. What?? Next, oven broke. They sent tech and they suggested replacement. Liberty Home Guard gave me $150 only to replace a $1000 oven. They are a joke. Other companies replace and fix every dollar. Worst I have dealt with and I have rentals. I have dealt with my.
Hello Hershey!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed March 6, 2026
Steven ** was amazing with helping me set up my Home Guard service. He found me the best savings, was very informative, and polite during our conversation. I would recommend anyone looking for good home coverage to contact Steven immediately.
Thank you for sharing your outstanding experience with us, Kaya!
We’re thrilled to hear that Steven provided you with comprehensive and courteous assistance while setting up your Home Guard service. We're proud that he helped you find the best savings and left you with such a favorable impression. Recommendations like yours spread confidence in our services, and we greatly value it.
Should you or anyone else you know have more questions about our services or need further assistance, please let us know. We’re always here to help make the process seamless and gratifying in the future. Thank you for choosing us for your home coverage needs!
Reviewed March 6, 2026
Dave was great! He was very thorough in explaining the contract details and answering my questions. I am excited to begin this new relationship with Liberty Guard because of my interaction with Dave.
Thank you for sharing your fantastic experience with us, LaTonya!
We're delighted to hear that Dave was able to provide you with detailed and insightful information, leaving you excited to begin your journey with Liberty Guard. It's experiences like yours that motivate our team to deliver exceptional service day in and day out.
If you ever have more questions or need assistance as you embark on this new relationship, please feel free to reach out. We're here to support you and eager to maintain your satisfaction with our services. Thank you for choosing Liberty Guard!
Reviewed March 6, 2026
Alex was very informative and helpful. There were several options for payments and contract lengths, which was a lengthy conversation. I appreciated the eagerness to save us money, however I had to communicate to Alex several times what I could and could not afford. I understand this approach is probably more company protocol to push the longer contracts. Alex provided consistent follow up that served as a reminder for me to make contact when I was ready to purchase our contract. Purchasing the contract was easy and seamless. Overall, Alex provided a positive customer experience.
Thank you for sharing your experience with us, Nichole!
We're delighted to hear that Alex provided an informative and helpful experience, both in exploring payment options and following up proactively. We strive to tailor our service approach per individual customer needs, ensuring your financial comfort remains a priority, even within company protocols like our multi-term suggestions. It's fantastic to know that your purchase process was smooth and stress-free.
If you need any more assistance or have further feedback, don't hesitate to reach out. Your satisfaction is paramount, and we're here to help ensure your continued positive experience with complete confidence.
Reviewed March 5, 2026
He was very though and detail and friendly. He made my switch from American Home Shield easier. With all the other individuals services this one felt just right thanks to agent. He is great and amazing
Thank you for taking the time to share your delightful experience with us, Hanan!
We are thrilled to hear that our agent provided you with thorough, detailed, and friendly assistance, making your switch from your previous provider smoother. It’s fantastic to know that the service felt just right and that he added great value to your journey. Feedback like yours truly highlights the qualities of service expertise we strive to maintain every day.
Should you have further inquiries or if there is any other assistance we can provide, don’t hesitate to reach out. We’re here to help and eager to support your continued satisfaction. Thank you again for choosing us, and we look forward to providing you with more positive experiences in the future!
Reviewed March 4, 2026
When I went online to get a quote I didn’t want to receive a call and ignored the first one but then received another call that I answered. Spoke with David ** (I think that’s his last name) and he was a tremendous help and was professional and had everything done in 15 mins so there wasn’t a lengthy phone call which is a plus. Additionally I think the Military/First responder discount should be added to all coverages just not the 5 year plan.
Thank you for sharing your positive experience with us, Adam!
We're thrilled to hear that David was of tremendous help during your call, maintaining professionalism and efficiency. Our service goal is to ensure a comprehensive experience without lengthy calls, and we’re glad to know you appreciate that.
Your point about the Military/First Responder discount is greatly valued. Feedback like yours helps us constantly contemplate furthering our opportunities for appreciation initiated programs.
Should you have any further inquiries or need assistance, feel free to reach out at any time. We appreciate your input and look forward to serving you again in the future!
Reviewed March 3, 2026
Kevin was awesome at explaining the coverage and letting us know what would be covered under the total protection plan. He answered all of our questions and verified all of our information. He even got our monthly price lower than what was offered online which was greatly appreciated and advised us of what our co pays would be if we needed to file a claim. It was a fast and easy experience for my husband and I.
Thank you for sharing your fantastic experience with us, Lurlene!
I'm delighted to hear that Kevin was exemplary in explaining your coverage and assisting you throughout the process. Knowing that he answered all your questions, verified your information, and indeed offered you a better deal further attests to the thorough and exceptional service we strive to deliver. It's wonderful to know the whole process was fast and easy for you and your husband.
Should you have any future inquiries or need assistance, please don't hesitate to reach out. We’re here to help and appreciate your trust in our services. Thank you for choosing us for your protection plan!
Reviewed March 3, 2026
Kevin was very helpful. If it weren’t for the fact that I had read all the reviews about the company, I would have thought he was offering me something too good to be true, but based on your company, stellar reputation, I am very pleased and I think you did a good job explaining everything and I appreciate the good pricing. He was also very friendly and not pushy.
Thank you for taking the time to share your wonderful experience with us, Murray!
We are delighted to hear that Kevin provided you with the excellent, friendly, and informative service our company strives to deliver. It’s great to know that his thorough explanations of our offerings and understanding approach contributed to your satisfaction with choosing us. Our aim is to ensure excellent service is complemented by competitive pricing to meet your expectations seamlessly.
If you have any more questions or if there's ever an opportunity to further assist you, please feel free to reach out. Thank you for placing your trust in us, and we look forward to supporting you in the future!
Reviewed March 3, 2026
I have my house here that I live in and also a rental unit 20 miles from here that my granddaughter and daughter-in-law live at. My son passed away here last spring. I thought that it would be a good deal to get a home warranty, especially since I plan on being out of this area a good portion of the summer. That way, they could take care of any little problems they had up there and we could take care of any problems that we had here at the house without doing significant financial burden upon us. With the short experience I've had with Liberty, they performed as advertised, but I found that it could be a little confusing at first when you're trying to get things going. The major problem we had was confusion between the two policies, but the service itself was good.
The most recent claim was on the washer and dryer. Both of them were not working properly. We had that worked on before I got this insurance policy a few months earlier, and then the washing machine had started acting up again and it wasn't balancing. Once we decided what was going on there with the mix-up between the two policies, we got it squared away and everything's been taken care of.
When it comes to submitting a claim, it was rather confusing using the computer. I thought we had it set up so my granddaughter could do it, but they wouldn't allow her to do it, and then they got mixed up between the the policy I have on my house that I live in here and their house. It eventually got straightened out, but it was rather difficult and convoluted. Still, I'm 80 years old and I am an analog guy stuck in a digital world. Overall, I'm pleased with the service. Liberty Home Guard is something to look into if you are interested in a home warranty.
Thank you for sharing your detailed experience with Liberty Home Guard, Dale. We're glad to hear that overall, the service has met your needs and expectations, especially under challenging circumstances juggling two policies.
We apologize for any initial confusion regarding online claims submissions, and we appreciate your patience as these issues were resolved. Your observation highlighting the mix-up between the policies is very valuable, and we're actively working to streamline our processes further to prevent these kinds of challenges in the future.
Balancing comfort at two residences is indeed a responsibility, definitely requiring reliable support, and it's gratifying to know you've found it worthwhile yet simple after the adjustments were made. Supporting homeowners like yourself through layers which merge traditional ways with our digital tools and platforms is crucial for us.
Your feedback is very important, and we thank you once again for your loyalty. Should any future inquiries arise or additional support be necessary, do not hesitate to contact us at any time. We're here, continuously committed, and grateful for your consideration of us to shield and support your homes.
Reviewed March 2, 2026
David was my representative, who was very professional and answered all my questions. I did extensive research on many home warranty companies, and he was able to convince me to go with Liberty Home and hopefully it was a very good decision. David did a great job!
Thank you for sharing your experience with us, Mark!
We're delighted to hear that David offered professional guidance and thorough answers during your research into home warranty companies. It’s wonderful knowing his professionalism helped you feel confident in choosing Liberty Home. Trust and informative engagement are built into our service values, and feedback like yours reinforces their importance.
If you have any further questions or need continued support, we’re just a call away to ensure your decision turns out rewarding. Thank you for your trust in Liberty Home!
Reviewed March 2, 2026
I called Liberty to inquire about your services. Fortunately, I talked to Dave and he was able to answer all the questions that I inquired about. He was very professional and answered my questions very politely. Thank you.
Thank you for sharing your positive experience with Dave at Liberty, Stella!
We are thrilled to hear that Dave was able to assist you in such a professional and courteous manner, thoroughly answering all of your questions. Providing clear and informative guidance is a core aspect of our customer service, and we're delighted that your interaction exemplified this.
If you have any more questions or need further assistance, please feel free to reach out. We appreciate your feedback and look forward to continuing to serve you. Thank you for considering Liberty for your needs!
Reviewed March 1, 2026
The Customer Service gentleman was wonderful! Professional, patient and understood the nature of submitting the claim today. The portal was established which will be helpful as well. Thank you again to the Customer Service Rep who took care good care of me, Michelle today. ;)
Thank you for taking the time to share your wonderful experience with us, Render!
We're thrilled to hear that our Customer Service representative, Michelle, provided you with professional and patient assistance. It's great to know that you found the process of submitting the claim to be understanding and the established portal helpful. Your kind words are appreciated and passed on to Michelle and the team.
If there's anything else you need, please feel free to reach out—we're here to help! Thank you for choosing our service.
Reviewed March 1, 2026
Luke was very helpful and professional. He was able to make my claim easily. I recommend this company for appliance insurance and have used the policy several times for the three houses I have insured with them, one being a rental.
Thank you for sharing your fantastic experience with us, Linda!
We are delighted to hear that Luke delivered helpful and professional assistance in handling your claim so smoothly. It's especially encouraging to know that our service has been reliable for all three of your insured properties, including your rental home. Strong recommendations like yours underline the trust customers place in us for appliance insurance.
If there is anything else you need or if you simply want to offer feedback, please feel free to reach out. We are here to help and appreciate your continued trust in our services. Thank you once again for choosing us for your appliance insurance needs!
Reviewed March 1, 2026
Luke was great! He was very helpful and quick to find answers to all of my questions! Ended the call very satisfied with next steps for my open claim. Luke also helped me file a new claim for my dishwasher and Luke made the process very easy for me!
Thank you for taking the time to share your positive experience with us, Alex!
We're thrilled to hear that Luke provided you with prompt and thorough support. It’s fantastic to know he effectively answered all your questions regarding your claim and streamlined the process for filing a new one for your dishwasher. Stories like yours affirm our commitment to efficient and helpful service. Should you need any further assistance or have more inquiries, please don't hesitate to reach out.
We're here to help and ensure your experience continues to be positive. Thank you for choosing us!
Reviewed Feb. 27, 2026
The representative was friendly and easy to communicate with me. He schedule the claim appointment time that will be convenient for me. There was no problem contacting company. This is my second time having to use the warranty and they have always backed my policy.
Thank you for sharing your positive experience with us, Mildred!
We are delighted to hear that our representative effectively facilitated an appointment at a convenient time for you and ensured an easy line of communication. It’s reassuring to know that your experience using the warranty again mirrored your satisfaction from past interactions. Our consistent commitment to supporting your policy underscores the dedication we strive to deliver, every time.
If you have any more feedback or need further assistance, please feel free to reach out. We’re here to ensure your excellent relationship with our service continues. Thank you for your kind words and choosing our service once again!
Reviewed Feb. 27, 2026
Will NEVER go through this company again! You get the easy-to-understand, English is first language speaking representative when you are about to pay them all this money for the warranty, but after that you only get to speak with "Dan" or "James" from India who you can hardly understand. We have now gone 2 months without a working kitchen refrigerator because most of the reps at this company don't know what they are doing. Called and they told me the technician was ordering the part, then they scheduled me an appointment a few days later for the install, then I called the technician who said that they don't normally order the parts and they don't have me on their schedule at all. This was after I waited around the house most of the day for an appointment that was not even scheduled.
Liberty also ordered the wrong parts which delayed this even more. Will never recommend this company to anyone. If you don't enjoy being on hold and constantly asking the person to repeat themselves because they can't speak English well, then I would go with a different company who doesn't have their call centers in India or some other foreign company. If I could rate them with no stars I would!
Hello Donald!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Feb. 27, 2026
Liberty Home Guard was offering a prepayment option, and I was in a position where I could afford it financially for the next five years. Nobody else seemed to be offering that and I didn’t want the headaches and the monthly payments for the next five years. I bought three policies at the same time, and I’m about two years into the five-year term. I’m the landlord of three properties, which are rental properties, and part of the reason I purchased the policies is that I just want things handled. I wish there was a way to say that I’ll file the claim, pay the deductible and approve the work, but when it comes time to coordinating and scheduling, I need Liberty to call the tenant. There's no way to do that. I always have to wait for the company to call me and then tell them to contact the tenant. It would be helpful if there were a way to note that it’s a rental and dispatch it directly to the tenant for scheduling.
When I submit a claim, I use the app on my phone and it’s great. Recently, the stove had a problem, and Liberty decided to replace the entire unit rather than repair it. Probably somebody internally is doing the calculation, which I don’t doubt. They’re thinking that if it needed another repair, it would be cheaper to just replace the whole unit now and hopefully avoid future repairs. Liberty also handled plumbing repairs for leaks and replaced a garage door opener at one of the properties.
I really like that Liberty doesn’t mess around and just gets the job done. I file the claim, pay the deductible, and they send somebody out. When they can’t cover something, which has only happened once, they are very detailed in their explanation. They’re apologetic and tell you that your policy doesn’t cover that, and what they can do, and they work with you to find a solution. In this industry, a lot of companies look cheap on paper, but when it’s time to pay a claim, it’s a nightmare. Liberty has never been like that in my experience.
Coverage has never been an issue with Liberty. If it’s within the policy, they pay and take care of it. The workers they send out seem good, and they've done a good job vetting those people as well. These properties are far away so I can't see the repair, but I've not heard a complaint after a repair was done. Even if Liberty is a little bit on the higher side, it's well worth the investment. If you’re trying to buy the lowest-price solution, Liberty may not be for you. But if you want a fair price for a great product that does what they say they’re going to do and communicates well, then just go with Liberty and don’t mess around. Liberty has exceeded my expectations in an industry that has a reputation for not paying claims or avoiding handling situations. They’re head and shoulders above everyone else.
Thank you for sharing your detailed experience and feedback, Andrew.
It's great to hear how our prepayment option and handling of policies have been beneficial for you, particularly as a landlord managing multiple rental properties. We appreciate your insight into the desire for more streamlined scheduling directly with tenants—your feedback is noted and will be considered as we continually seek to improve our services.
It's fantastic that the mobile app meets your needs and that our decision-making, like replacing the stove, provides peace of mind. We're glad that your interactions regarding coverage issues have been positive, aligning with our commitment to transparency and support. Thank you for highlighting your satisfaction with our technician network too.
Your clear program understanding and appreciation exemplify what we aim to deliver at Liberty. We are thrilled we have set ourselves apart in a challenging industry, and we're excited to continue meeting and exceeding your expectations. If there are ever further suggestions or queries, our team is just a call away!
Reviewed Feb. 26, 2026
I had Liberty Home Guard for a short period and filed two separate claims. Both experiences were extremely disappointing. The first claim was for my HVAC system. Their technician told me the entire unit needed to be replaced and that my out-of-pocket cost would be $6,900. That immediately raised red flags. I decided to get a second opinion from an independent HVAC contractor. It turned out the unit did NOT need to be replaced — only a specific component had failed. The part was replaced for a fraction of what Liberty Home Guard claimed was necessary.
The second claim was for my dryer. The control board needed replacement. Liberty said they would cover the part but required me to pay $250 for installation. Between that and the previous HVAC experience, I completely lost confidence in their service model. After two claims that felt inflated and unreasonable, I canceled my policy. In my experience, it appears they look for ways to minimize coverage or push costly solutions rather than practical repairs. I would strongly recommend getting independent second opinions before agreeing to any major repair decisions through them.
Hello Maroun!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Feb. 26, 2026
Sean was well-spoken and didn’t come across as a pushy salesman. He explained everything and was willing to repeat things without an attitude. He offered some good incentives to sign up, And…. He wasn’t AI.
Thank you for sharing your experience with us, Dev!
We're delighted to hear that Sean provided you with clear information and excellent service without pressure. His willingness to ensure you fully understood every aspect highlights our commitment to positive customer experiences. It’s always refreshing to know that our efforts to be personable and informative are well received.
If you need further assistance, please don’t hesitate to reach out. Welcome aboard, and thank you for your trust in us!
Reviewed Feb. 26, 2026
Steven is a great representative of Home Guard! Very professional presentation. Very persistent in making the sale. Answered all pertinent questions concerning Home Guard Warranty. Steven followed up with text and phone calls. He is a great representative of your company.
Thank you for sharing your positive experience with Steven at Home Guard Warranty, John!
We're thrilled to hear that his professionalism and commitment left such a great impression. It's wonderful to know that Steven thoroughly addressed all your questions and went above and beyond by maintaining communication through follow-up calls and texts. We are incredibly proud of our team’s dedication to providing exceptional service and it's feedback like yours that reinforces the value they bring.
If you ever need further assistance or have additional questions, please don't hesitate to reach out. We are here to support your needs promptly and professionally.
Reviewed Feb. 24, 2026
Dave was very helpful with explaining everything that I needed for my home warranty and explained that if I needed to add anything later on I could contact him and he would help me out! He was very easy to understand as well unlike most of these companies that use 3rd parties.
Thank you for sharing your wonderful experience with us, Kim!
We are delighted to learn that Dave was able to assist you effectively, ensuring you fully understood your home warranty options. It’s fantastic to hear that his clear communication and offer to assist in future conversations made your experience smooth this time. Our team continuously strives to go above and beyond to provide our customers with knowledgeable and individualized support.
Please don’t hesitate to reach out if you need further assistance. We appreciate your feedback and are pleased to have you as part of our community.
Reviewed Feb. 24, 2026
My Realtor made arrangements to purchase Liberty Home Guard. However, my experience with them has been frustrating. I'm still having problems with the appliance that's under warranty. It's still not resolved. They came out, diagnosed it, and had to wait another three weeks before they came back out. They repaired it. But it's still not fixed. And we're three weeks into it. I'm still waiting for them to come back out and try to fix it again.
Hello Karey!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Feb. 23, 2026
I would recommend Liberty Home Guard as an alternative but would not highly recommend it for the family members. Liberty Home Guard offers services in multiple states and they have been doing great. It's something that each homeowner should have to have some peace of mind. They cover a lot of stuff that is not covered by the other company, and there are heavy discounts on the premium if you take a multi-year contract. The only thing is the deductible is high, which I pay $70. I wish Liberty Home Guard would lower the deductibles per claim.
The process of submitting a claim is terrible. When you call somebody, you have to provide a lot of information, and it goes through a couple of people. Liberty Home Guard tried their best but they don't have enough providers. For example, it could be water breakdown which is urgent. You need somebody as soon as possible, but you couldn't find somebody nearby or some people would be busy. It would take two to three days minimum to do the repair, which defeats the purpose of having a warranty. Lastly, some of the contractors are good, while others are bad.
Reviewed Feb. 23, 2026
Follow up my home warranty renewal with Sonny **. Reached out due to being comfortable and transparent in providing information and assuring I was able to secure my rates that I was looking for based on my activity. As a customer that is important to me.
Thank you for taking the time to share your positive experience with us concerning your home warranty renewal, Jonathan!
We are pleased to hear that Sonny made you feel comfortable and was transparent while assisting you in securing the rates you desired. Knowing how important these factors are to our customers is fundamental to delivering predicted satisfaction, and we're delighted we could meet those expectations.
Should you have anymore questions or require further assistance, please feel free to reach out. We aim to achieve excellence in maintaining your trust and satisfaction and are always here to help with any needs.
Reviewed Feb. 23, 2026
Steven helped us sign up for a 6 year plan for our new home. He was very empathetic to our situation, with this being our first home and with us expecting our new baby in July, he knew exactly what we needed to get signed up and how we could manage payments going forward. He also was very clear on what the plan covers and how beneficial the plan is as first time homebuyers. We are super excited for this next chapter in our life and are looking forward to the peace of mind Liberty Home Guard will bring.
Thank you for sharing your incredible experience with us, Parag!
We are delighted to hear that Steven was able to provide such empathetic and knowledgeable service while guiding you through setting up a six-year plan. It's heartening to know he was both clear and helpful, making the process seamless and reassuring as you embarked on this exciting new chapter with expectations of your first home and a little one on the way. Ensuring our customers feel well supported, especially during milestones like these, is a priority for us.
Your excitement and trust in Liberty Home Guard inspire our ongoing commitment to offer dependable coverage and peace of mind. If you ever need further assistance or have questions in the future, do not hesitate to reach out. We truly appreciate having the opportunity to protect your home and support your family.
Wishing you nothing but joy in your future endeavors, and thank you for choosing us as part of your journey!
Reviewed Feb. 20, 2026
Kevin seemed very sales oriented. However, I asked for the quotes he was giving us in writing and the only thing that I received in writing to my email was the purchase receipt. I specifically asked him to send me in writing what he was telling me was included in the warranty. He did not send any information etc. I would like a copy of my policy and what is covered etc.
Reviewed Feb. 19, 2026
When I signed up, the Liberty rep that I dealt with was great. He gave me his personal phone number so I could give him a contact in case I need anything. When I submitted a claim for the garage door, it was easy to do online. It was fast. The contractor came and rewired a few things. It's been working perfectly since.
Thank you for your wonderful feedback, Ricardo!
We're thrilled to hear that both our Liberty representative and the process met your expectations. It's fantastic that the online claim submission was seamless and that the appropriate repairs were promptly and expertly executed, resulting in your garage door working perfectly.
Ensuring an efficient and supportive experience for our customers is always our priority. Should you require further assistance or have any questions in the future, please don’t hesitate to reach out. We're grateful to continue serving you and appreciate your trust in our service.
Reviewed Feb. 19, 2026
Kevin was very helpful in getting me the coverage I needed especially since the previous company I was with did not cover professional-line appliances. I was eager to switch to a different company. Looking forward to using their service when needed.
Thank you for sharing your positive experience with us, Gwieneverea!
We're delighted to hear that Kevin successfully assisted you in obtaining the coverage you needed, especially after facing challenges with your previous provider. It's encouraging to know that you're looking forward to using our services, and we aim to continue meeting your expectations with dedicated support.
Should you need any further assistance or have additional feedback in the future, don't hesitate to reach out. Welcome aboard, and thank you for switching to us for your needs!
Reviewed Feb. 19, 2026
When I contacted Liberty for the first time I spoke with representative Kevin. I was full of questions that I imagined would upset him. To my surprise the exact opposite occurred! He answered all my questions clearly and politely. I felt very confident with him and his detailed answers and proceeded to sign up with Liberty! Thank you.
Thank you for sharing your wonderful first experience with us, Anthony!
We are thrilled to hear that Kevin made such a positive impact during your inquiry process by providing detailed and polite answers to all your questions. We take great pride in our representatives' dedication to delivering clear and informed assistance, and it’s fantastic that this experience contributed to your confident decision to join Liberty.
Should you have any further questions or require assistance in the future, please feel free to reach out. We look forward to supporting you and ensuring a consistent level of satisfaction. Thank you for choosing us—we're delighted to have you on board!
Reviewed Feb. 17, 2026
Kevin was a pleasure to work-with; he was very professional, and explained everything in detail. I actually called him after we had purchased the warranty, and he called me back the next business day. I wouldn't hesitate put friends, family, and business colleagues in touch with Kevin, should they ever be interested in purchasing a home warranty.
Thank you for sharing your outstanding experience with us, John!
We’re delighted to hear that Kevin provided such excellent service and commitment by explaining everything thoroughly and ensuring your questions were promptly addressed. Your enthusiasm and trust in recommending his assistance to friends, family, and colleagues is wonderful feedback for us. It's much appreciated and exactly the kind of impact we aspire to have through our team.
Should you need any further assistance or have more inquiries, feel free to reach out. We're proud to have you with us and thank you for choosing our service for your home warranty needs.
Reviewed Feb. 17, 2026
Thank you Liberty Home Guard and especially Sam for today’s service.
Thank you for the wonderful feedback about your experience with Sam at Liberty Home Guard, Tami!
It’s incredible to hear how knowledgeable and personable our team has been, promptly addressing your inquiries and ensuring you feel well cared for. Personal touches and a commitment to outstanding service are hallmarks of our team, and knowing that Sam’s support was a blessing to you embodies what we most strive for.
Your enthusiasm for recommending us further cements the importance we place on customer satisfaction. We're pleased to have provided you with such positive service. Please don’t hesitate to reach out if you need more assistance in the future—we're here to keep you in dependable hands. Thank you once again for your kind words and trust in Liberty Home Guard.
Reviewed Feb. 16, 2026
I am happy to get my new home policy from Liberty Home Guard. I was looking for a comprehensive policy with low service fees. Kevin was very knowledgeable and walked me through the whole process. Additionally, I got the gutter cleaning service added to my policy for a reasonable amount.
Thank you for sharing your positive experience with us, Mishra!
We are thrilled to hear that securing a home policy with Liberty Home Guard met your expectations smoothly. Kevin's expertise and assistance in navigating the end-to-end process ensured it was as straightforward and transparent as possible, particularly while refining your plan with valuable add-ons like the gutter cleaning service.
Your comfort with the offerings resonates with the tailored attention we're committed to welcoming at Liberty Home Guard. If you have further questions or need our assistance down the line, feel free to reach out. We're excited to have you with us and looking forward to continually supporting you. Thank you for choosing Liberty Home Guard!
Reviewed Feb. 16, 2026
Liberty Home Guard is more bureaucratic than their competitors. They are less generous in coverage of parts. I got into this five-year plan at a really good deal, pre-inflation. I'm not sure Liberty would renew that deal. But overall, we're happy to have them because we don't have to chase the service provider ourselves. So, we would continue with the plan for sure.
They are more responsive than some competitors that they have. It's quicker to get to somebody, which is already a relief. But then they have inside teams, and you get passed on to one team and then another. It's not very transparent who you need to call. It would be nice if, once you register with them and you get the paperwork, there's also a cheat sheet and a phone number for each of the team and a brief description of the team. This will minimize all these transfers which are exhausting.
There is a part where you get a text with an LH number, and then that LH number is like your claim. Sometimes they ask you that LH number and it's not convenient because you're talking to them, and then you have to get into your phone and find that number reference. It would be easier if they could identify the client with some of the means, like the phone number they're calling from, or just the address.
The customer service at Liberty is always polite. They are very good with a certain script or set of issues. But as soon as you get into something a little more complex that doesn't really fit the script, they need to find their supervisor for a response. So they should train them better. They seem to be kind of filters as opposed to problem solvers. I don't want AI. I'm old school. For me to go on a website, I have to find my login and password, which is insane. I just call the number and it's easy. Mostly, it's much more straightforward. So, Liberty should keep the phone on with live people, who can interpret complex situations.
Reviewed Feb. 15, 2026
Alex helped to the best. 100% satisfied customer. Alex gave me the best service possible with best customer service. Really satisfied overall. Nice work overall.
Thank you so much for sharing your wonderful experience with Alex's outstanding service, Ankit!
We're delighted to hear that his dedication to customer service has achieved such high satisfaction and left a positive impact on your experience. You can always count on our team to provide the highest level of support and assistance in all your interactions. Your feedback is inspiring and greatly appreciated.
If there is anything else we can do for you or if you have further inquiries or needs, do not hesitate to reach out. We look forward to continuously serving you with excellence.
Reviewed Feb. 14, 2026
The representative reviewed the pricing and basics of the warranty plus explained the benefits to financially select the multi year warranty for best prices. Easy sign up and completion. Would recommend reviewing all pricing options with different years for best pricing.
Thank you for sharing your positive experience with reviewing and selecting a warranty plan with us, Cheryl!
We’re pleased to hear that our representative efficiently explained the benefits and financially favored pricing options of a multi-year warranty, making the sign-up process smooth and effortless for you. Your recommendation for considering different years for the best pricing is truly appreciated and serves as valuable advice for future customers.
Should you have any more questions or desires for further assistance, please feel free to reach out. We look forward to continuing to serve your warranty needs and extend your positive experience with our services.
Reviewed Feb. 13, 2026
Hunter ** did a great job of representing his company, his product and working with the customers' needs, budget and concerns. I look forward to a good relationship with this company if and when I require service. Thank you.
Thank you so much for sharing your positive experience with us, Khan!
We're delighted to hear that Hunter excelled in representing our company and offering you personalized service that considered your needs and budget. Building and maintaining strong relationships with our customers is a priority for us, and we are pleased to stand up to your expectations.
Should you need assistance in the future, we're here to help. We look forward to continuing to support you with exemplary service when needed. Thank you for choosing us!
Reviewed Feb. 13, 2026
I am an 88 year old lady who has had 3 bad experiences. Pro Tech recommended your company. Dave patiently and clearly answered my many questions. He allayed my many fears. I bought a contract with Liberty Home Guard.
Thank you so much for taking the time to share your lovely experience with us, Constance.
We are thrilled to hear that Dave's patience and clarity in handling your inquiries reassured you during your decision-making process. It's fantastic to know that his approach made a significant difference for you, leading to your choice of Liberty Home Guard.
Your satisfaction is incredibly important to us, and we're glad that we could provide a trusting and transparent interaction. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for placing your trust in us, and welcome to the Liberty Home Guard family!
Reviewed Feb. 12, 2026
We signed up today for a 6 year contract and can honestly say it was in large part due to Alex being so efficient, knowledgeable and not pushy at all! In fact, Alex was so knowledgeable I inquired as to how long she had been with the company as I thought it was probably 20 years. After being with a different home warranty company for many years, I feel good about this change. Thank you, Alex!
Thank you so much for sharing your wonderful experience with us, Kim!
It's truly heartening to know that Alex contributed significantly to your decision with her efficiency, expertise, and comforting approach. We're delighted to hear she exceeded your expectations and instilled confidence as you transitioned from your previous home warranty company. Communications like yours greatly motivate us to continue our commitment to outstanding service.
Welcome to a new journey with our service! Should you need any assistance in the future, don't hesitate to reach out. Thank you for trusting us, and a big thank you to Alex for making such a positive impact on your experience.
Reviewed Feb. 11, 2026
I spoke with Sean ** a representative from Liberty Home Guard and he has gone above and beyond to help me get the coverage I desired for my home. He made sure I got the coverage I needed to protect my property and went further to assure that I received all the discounts I was qualified for. He took the time to explain all of the services that they provided and placed me in a program that was best for me. I’m grateful for the service I received from him. I’m looking forward in being covered by Liberty Home Guard.
Thank you for taking the time to share your wonderful experience with us, Arlean!
We are delighted to hear how Sean provided outstanding service in securing the ideal coverage for your home. His dedication in understanding your needs and helping you access all applicable discounts truly exemplifies the exceptional service we strive to offer each of our customers.
We appreciate your trust in us and look forward to maintaining your home's protection with a plan suited just for you. Should you have any more questions or need further assistance, please don’t hesitate to reach out.
Thank you for choosing Liberty Home Guard; we look forward to serving your needs!
Reviewed Feb. 11, 2026
Kevin, was very helpful with my concerns and got me the best deal for my needs. He answered me professionally and even placed the appropriate discounts, understanding my needs and covered what I will receive with my plan. He even helped me set a payment plan, being empathic with the worries of the high cost of a large payment.
Thank you for taking the time to share your positive experience with us, Jhoselin!
We are thrilled to hear that Kevin provided such exceptional service, understanding your needs and securing the best deal for you. It's wonderful that he was able to answer your concerns professionally and include appropriate discounts. We especially appreciate your remarks on how he helped set up a convenient payment plan, ensuring everything was aligned with your preferences.
Your satisfaction is a testament to the attentive and empathetic approach we strive to maintain. Should you have any more questions or need further assistance in the future, please feel free to reach out. We look forward to serving your needs ahead!
Reviewed Feb. 11, 2026
Sean was very helpful and explained our options clearly. Was surprised to see all that was covered, including things that the previous home warranty did not. Great rates and appreciate the different payment schedules.
Thank you for sharing your wonderful experience with us, Timothy!
We're thrilled to hear that Sean was able to assist you effectively and clearly lay out your options. It's fantastic that you discovered the wide range of issues our warranties cover compared to your previous provider, and we're pleased to offer competitive rates and flexible payment schedules.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you!
Reviewed Feb. 10, 2026
1 star is generous….Only used once and will never use again. I paid more for the repair using them than if I’d hired someone to do it. They tell you according to the contract the entire repair isn’t covered and you have to pay more. Luckily I only got a 1 year contract…They will try to sell you a long term contract. I also am seeing now in reviews that they are being sued for exactly what I just experienced.
Hello George!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Feb. 10, 2026
Working with Alex to get me signed up with a service contract (at a very good price) was a surprisingly painless process. He's a nice guy who knows his product. I will see how things go when I need them for repairs/replacements, but I expect it to be as good as the company I'm leaving and at a monthly cost that is well under half the price I'm paying right now. I'll update this review if anything negative occurs, but I'm doubtful that will occur as this company has gotten excellent reviews over the last few years.
Thank you so much for sharing your positive experience with us, Brad!
We're thrilled to hear that Alex was able to provide a smooth process for signing up with a service contract at a great price. It's reassuring to know that his product knowledge contributed positively to your start-up experience. We’re committed to maintaining high standards of service as demonstrated by the excellent reviews over the years.
Should you require any assistance with repairs or replacements in the future, rest assured that we're here to help. We hope to continue fulfilling your home needs flexibly and obligingly. Thank you for choosing our services, and don’t hesitate to reach out should anything arise. We look forward to serving you every step of the way!
Reviewed Feb. 10, 2026
I worked with Dave to get home warranty for my home. He was very helpful and kind to explain the complete policy. He is knowledgeable and it was very easy to work with him. He has good knowledge in products offered and was very responsive.
Thank you for sharing your positive experience with us, Vidit!
We’re delighted to hear that Dave provided you with helpful and knowledgeable service as you selected a home warranty plan for your home. His ability to clearly explain the policy details and respond promptly highlights the value we strive to offer to all our customers. Your feedback is immensely appreciated and reassures us of the efforts our team puts into creating excellent experiences.
Should you have any more questions or require further assistance, please feel free to reach out. Thank you again for choosing our service, and we look forward to serving your home warranty needs!
Reviewed Feb. 10, 2026
Filing a claim with Liberty Home Guard is reasonably easy. However, they have a tendency of grabbing the least expensive item to replace. I had a thermostat that had programming capabilities, and the best they would approve was something that was very low end. It functions, but it did not have programming capabilities. That’s a constant concern regarding Liberty. They seem to be prompt, but they don't replace quality.
Reviewed Feb. 9, 2026
Just bought a new home and wanted a home warranty company that would cover all the major items in case of breakdown. HVAC, appliances, etc. The product the salesman represented to me will cover all those items including Pro series appliances. It was a pretty quick process. I have yet to file a claim but the sign up process was reasonable and somewhat quick.
Thank you for sharing your experience with us, Marshall!
We're pleased to hear that you found our sign-up process reasonable and efficient. It's wonderful to know that you're confident in the coverage offered, including protection for your Pro series appliances and major home items. We're committed to ensuring you feel comfortable and assured with your new warranty.
When the time comes to use your coverage and file a claim, we hope to exceed your expectations in service and support.
Thank you for choosing us for your home warranty needs! If you have any questions or need assistance in the meantime, please don’t hesitate to reach out.
Reviewed Feb. 6, 2026
Sean was very professional and a pleasure to work with. If I didn’t understand something, he had no problem in explaining it again so that I did. I know my plan will start in one month and I needed this type of plan for my appliances, etc. Sean made the decision easy.
Thank you for sharing your positive experience with us, Nadine!
We're delighted to hear that Sean was professional and made the planning process both enjoyable and straightforward for you. It's wonderful to know he provided clear explanations and facilitated your decision-making, especially when it came to finding the right appliance plan to fit your needs.
Your feedback highlights the kind of exceptional service we strive to offer. Should you have any questions or need further assistance as your plan starts, please feel free to reach out. We appreciate you choosing our services and look forward to supporting you in the future.
Reviewed Feb. 5, 2026
Hunter is great! He got me hooked up with the best deal including everything I needed as far coverage goes and great pricing. He was very knowledgeable about this field and answered all my concerns! Thanks again!
Thank you so much for sharing your fantastic experience with us, Morgan!
We're thrilled to hear that Hunter was able to help you find the best deal, offering comprehensive coverage and great pricing. It's wonderful to know that his knowledge in the field and attentiveness to your concerns genuinely enhanced your experience.
Your feedback reinforces the dedicated service standard we strive to deliver and we’re grateful you’ve reported such a positive interaction. Should you have any further questions or require assistance, please don’t hesitate to reach out. Thank you once again for choosing our services!
Reviewed Feb. 5, 2026
Edit: I called to act as if I wanted to renew my policy and it’s funny how the first thing the agent says was “our policies now covers installation and labor fees” And I told her that’s what y’all told me when I brought the policy I have now. She hung up in my face!!! I called back and was automatically routed by to customer service. And when I requested to be transferred back to the sales department they said they needed authorization to transfer me back. It’s funny how everyone in the sales department speak fluent American English and those in the customer service department don’t.!!!
Liberty Home Guard does not cover the labor/installation fees for your appliances/HVAC!!! My heater went out blowing cold air, the technician came out only to diagnose that the breaker tripped. He only flipped it back on (the outside main breaker). A couple of weeks later the same issue, the same technician came out and replaced the breaker (outside by the condenser). The next day it happened again!!! This time not only that but the fan continuously ran none stop for almost 3 hours after the heater was off!!!! (I have a heat pump)
This time the same technician is now saying it’s the Fan Relay and capacitor. Liberty Home Guard is only covering the cost of parts $102 and I’m responsible for the labor or $275. I called the technician and told him of the conversation and he said he’s never heard of a warranty company where the consumer has to cover the labor, that’s the point of a warranty. Well so did I!!! I requested a new technician, because why should I trust your diagnosis if you had to come out 3 times for the same issue. I was told that I can’t get a new technician, that the original technician has to complete the job. I was also told they cover everything such as cost and fees from the salesman when I purchased this policy!!! If you’re thinking about going with this company please think again!!!!
Reviewed Feb. 4, 2026
The prices were fair and easy to understand. I spoke with someone on the phone regarding any remaining questions I had. They called within a minute of me submitting. I do wish that he was the only call I received. I got six more calls that day from Liberty, which was annoying. I also didn’t like being sold even more items at check out.
Thank you for providing your feedback, Brittany.
We apologize for the inconvenience caused by the multiple follow-up calls and for the unexpected upselling during checkout. Your experience is very important to us, and we take feedback seriously as it helps improve our services. We will further investigate this with our team to prevent such occurrences in the future and provide a seamless and more pleasant experience for our customers.
If you have any other questions or need further assistance, please feel free to reach out to us. Your satisfaction is our priority, and we appreciate your input to help us serve you better.
Reviewed Feb. 4, 2026
I did a lot of shopping when looking for Home Warranties. John was thorough and informative. I like that he was not pushy and gave me time to compare plans and do my own research. I would recommend working with John and Liberty.
Thank you for sharing your positive experience with us, Downing!
We’re glad to hear that John offered thorough and informative service without pressuring you, allowing you the necessary time for independent research. It's wonderful to hear that our business approach contributed positively to your decision-making process, and we're gratified to earn your recommendation.
Should you need any more assistance or have questions in the future, don't hesitate to reach out. We're proud to take part in your journey to securing the best home warranties possible with Liberty.
Reviewed Feb. 3, 2026
Dave was very understanding about my concerns. Dave was professional. He explains the coverage clearly and added roof repairs free. He also stated when placing a claim it will take no later than 24 hours for a contractor to come out. Thank you.
Thank you for taking the time to share your positive experience with us, Faith.
We are delighted to hear that Dave provided you with professional and understanding service while addressing your concerns. It's reassuring to know he explained your coverage options clearly and demonstrated such commitment by including roof repairs at no extra cost.
Your satisfaction is important to us, and feedback like yours reflects the high standards our team aims to provide. Should you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to continuing to meet your needs!
Reviewed Feb. 3, 2026
What a crock! Liberty Home Guard insured me, as was promised, to pay if I had a sewer leak. About 2 months later, my plumbing went out and they said I was covered, they took the information about the problem and said they'd get back to me after I paid them another $85. The plumbing bill was $9,000. They said they'd give me $250!!!!! And when I complained I said, "Well, what about the possible sewer leak," the guy laughed and said they would ONLY give me $500, IF IT HAPPENED. I told him I wanted my money back on the policy and the only thing I heard from them was an email encouraging me to extend my warranty which was not up till June, 2026. Don't believe Liberty and I guess this alleged ConsumerAffairs ad is bullshit too. They never paid the $250 or gave me back my $687. If ConsumerAffairs is for real - do something for me!!!!! I guess I'll have to sue liberty and ConsumerAffairs.
Reviewed Feb. 2, 2026
Dave ** was extremely patient and thorough, taking the time to clearly explain every option available to us. He worked with us to find competitive rates and made the entire process smooth and stress-free. Dave ensured we were fully set up with Liberty and answered all our questions along the way. Highly recommend his services.
Thank you for sharing your outstanding experience with us, Amar!
We are thrilled to hear how Dave's patience and thoroughness accompanied his ability to explain all available options clearly while securing competitive rates could help make the process smooth and stress-free for you.
Your high recommendation is deeply valued, and continuous efforts like those Dave exemplified aim to warrant such acclamation. Thank you once again for choosing Liberty and for entrusting us with your services.
Reviewed Feb. 2, 2026
Miscommunication on prices and coverage. I asked for steam coverage and then when I read over the contract, it didn’t even have it in there. And then I was told that he didn’t remember. It seemed like a great deal in conversation at first, but things didn’t turn out the way it appeared.
Reviewed Feb. 1, 2026
Been looking for Home Warranty plan for months, looking for a reputable company, and finally reached out to Liberty Home Guard’s. Sean ** was very enthusiastic in explaining the services and benefits for the veterans & very helpful in making a big decision to go with VIP plan..
Thank you for sharing your experience with us, Charles!
We're thrilled to hear that Sean's enthusiastic and informed guidance played a crucial role in your decision to select our VIP plan. We strive to offer clear, tailored advice, and it’s wonderful to know that he effectively highlighted the benefits available, especially for veterans. Your feedback underscores the commitment and value we aim to provide all of our customers.
Please feel free to reach out should you have any questions or need further assistance. We're here to support this significant step in protecting your home with wonderful care and professionalism. Thank you for choosing Liberty Home Guard!
Reviewed Feb. 1, 2026
Kevin was very patient, knowledgeable and helpful and was able to get me a great rate for a good amount of years. I appreciate this company and will be referring them to other people. I’m excited to have my appliances covered for 3 and a half years on a set rate
Thank you for sharing your excellent experience with us, Ashley!
We are delighted to hear that Kevin provided you with knowledgeable and helpful assistance, resulting in a great rate for extended appliance coverage. Your enthusiastic feedback and willingness to refer our services to others are invaluable to us. It’s experiences like yours that reinforce the dedication and support we aim to consistently provide our customers.
Thank you once again for your trust and kind recommendations!
Reviewed Feb. 1, 2026
Very knowledgeable and answered all my questions. Asked all the right questions, since I never thought to tell him my husband is a veteran. You get a better deal being a veteran. Was very impressed with all that is covered under this policy.
Thank you for sharing your positive experience with us, Dru!
We’re delighted to hear that you felt guided and understood throughout the process. It’s wonderful that our representative was knowledgeable and proactive, ensuring you tapped into valuable benefits for veterans such as your husband. We’re pleased to cover your needs comprehensively and look forward to providing continued exceptional service.
If you need any further assistance in the future, don't hesitate to contact us.
Reviewed Jan. 31, 2026
Such a pleasure and helpful experience working with Mel. Easy to grasp, finding ways to save in discounts where appropriate. Transparent on costs and opportunities to pay the plan per month. Mel was great at finding additional discounts, and the whole process took only 5’. Fantastic job and making it easy on customers.
Thank you for sharing your fantastic experience with us, Felipe!
We're delighted to hear how Mel made your experience both seamless and productive, especially through informative and transparent communication about maintaining your plan costs. It's wonderful to know that the discounts and the streamlined process he provided made a significant difference for you in such a short time.
Ensuring that our customers receive knowledgeable support tailored to their needs is our continuous goal, and your remarks substantially affirm our commitments. Should you need further assistance or have any more questions, please feel free to reach out—our team is here to help and to ensure your experience remains stellar.
Thank you once again for your kind words and positive feedback!
Reviewed Jan. 30, 2026
Clear, precise communication and a friendly phone manner made the whole process easy to understand. Dave ** explained the policy and available promotions in detail. He was helpful and informative without ever being pushy. Overall great experience for a new home owner!
Thank you for sharing your wonderful experience with our service, Vikram!
We are thrilled to hear that Dave's clear communication and friendly phone manner made the entire process simple for you. It’s fantastic that he could explain the policy details and promotions without any pressure, contributing significantly to your positive experience as a new homeowner.
We truly value the opportunity to assist you and are always here if you have any questions or need further assistance. Welcome aboard!
Reviewed Jan. 28, 2026
The options to add additional coverage for specific items clearly should be an industry standard. Customer service rep had good communication, explained options clearly, fast transaction. Didn't try to sell me products I didn't need, recommend giving these guys a try.
Thank you so much for sharing your positive experience with us, Jeremiah!
We're delighted to hear that our customer service representative effectively communicated your coverage options and facilitated a quick transaction, all without unnecessary upselling. We strive to provide clear and beneficial service tailored to each customer's needs, and your feedback underscores this commitment perfectly.
We appreciate your recommendation and look forward to serving you again in the future. Should you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us!
Reviewed Jan. 28, 2026
Jeff did an absolutely incredible job with trying to find me the best deal. He was thorough with his work and made sure to answer every question I had! He broke down the annual costs, service fees, and what to expect from the contractors. All in all, great customer service!
Thank you for sharing such a positive experience with exceptional customer service, Caleb!
Jeff's dedication to finding the best deal and thoroughly addressing your inquiries clearly made a lasting impact. We're pleased to know that he meticulously explained the various costs and set clear expectations with you. It’s stories like yours that reinforce our commitment to providing detailed and attentive service.
Should you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is our top priority. Thank you for your kind words and trust in us!
Reviewed Jan. 28, 2026
Very happy with my experience. Jacob was very patient with me and took his time to answer all my questions and providing me with best coverage for me. He was informative and overall made the whole process easy and quick.
Thank you for sharing your experience with us, Sarah!
We are delighted to hear that Jacob provided you with patient and thorough service, making sure your questions were answered and your coverage needs addressed. His informative approach aims to ensure a straightforward and efficient process, and we are pleased this was reflected in your interactions. Should you have any further questions or need assistance, please feel free to reach out.
We're here to provide ongoing support and appreciate your confidence in our services. Thank you once again for your kind words!
Reviewed Jan. 27, 2026
Freddy was referred to me from my brother who he wrote three policies for and he was very professional and well prepared on the product, answered all my questions and made it a very easy quick decision to join up with Liberty.
Thank you for sharing your fantastic experience with Liberty, Margaret!
We are thrilled to hear that Freddy’s professional and well-prepared approach made joining Liberty an easy decision for you. His knowledge and ability to answer all of your questions efficiently underscores the high standard of service we strive to deliver.
Your positive recommendation is greatly appreciated and reaffirms the commitment we have to ensure a seamless and informative enrollment process for our customers. Should you have any further questions or need assistance in the future, please feel free to reach out. Our team is here to support you every step of the way.
Welcome aboard, and thank you for choosing Liberty!
Reviewed Jan. 26, 2026
Today I called Liberty homeland to get a home warranty. Dave made the whole process seamless and easy. 5 stars all around. I had called a month ago but forgot to follow up. Dave picked up right where I left off and completed the job. So far, so good.
Thank you for sharing your splendid experience with us, Brett!
We are thrilled to learn that Dave made the entire process of securing a home warranty seamless and straightforward. It's wonderful to hear how he diligently followed up from where your last communication left off a month ago, continuing to leave such a positive impression.
We appreciate your five-star rating and are glad to provide wonderful service to meet your home warranty needs. Should you have any further questions or need support, please don't hesitate to reach out. We are here to assist at every step. Thank you for choosing us, and welcome to Liberty Home Guard!
Reviewed Jan. 24, 2026
Tried to replace my $900 stainless steel dishwasher with a $295 plastic dishwasher. The policy claims they will replace it with one that is similar. According to them, similar only means that it washes and dries and then they choose the cheapest option possible.
Reviewed Jan. 24, 2026
The HVAC system's been tripping a breaker. A repairman came out the other day but couldn't figure out what was going on with it. It started happening again on Sunday. He was out again this morning but still couldn't figure out what's going on with it. But I appreciate him. It's nice that he has come back. A friend recommended getting a home warranty as he liked the convenience of having everything in one place and not having to constantly call this company or that company. I did a bunch of research and went with Liberty Home Guard. I like them. However, their app could be better. The login thing's broken. Every time it asks if I wanna set a face ID, I answer yet. But the next time you go in, it doesn't remember you, and you have to do it all over again. Otherwise, everything has been good and I'd recommend them.
Thank you for sharing your thoughts about your experience with Liberty Home Guard, Matt!
We’re pleased to hear that our services have suited your needs and thank you for recommending us. It’s also promising to know that you find value in experiencing convenience through your home warranty.
We understand how challenging tech issues like the troubles with our app can be and appreciate your patience. Your feedback on improving the login and recognition feature is integral for enhancements, and our team is working diligently to rectify this concern as swiftly as possible.
If there is anything else we can do to enhance your experience, or should you have any more thoughts, feel free to reach out to us anytime. Your satisfaction is important to us, and we are here to assist you promptly. Thank you once more for trusting Liberty Home Guard with your home’s needs!
Reviewed Jan. 23, 2026
I just got off the phone with Alex M. He was professional, articulate, patient, and he made sure I understood everything that is covered, or not with each plan, as well as the many options I can add or remove from the plan that I chose. He was a delight and I highly recommend him when researching and looking for the best home warranty plans that are available. I did and with the awesome help from Alex, I chose Liberty Home Guard. Thanks again, Alex!! Kathy L.
Thank you, Kathy, for sharing such an enthusiastic account of your experience with us, Kathy!
We're thrilled to know that Alex provided excellent service with his professionalism and clear guidance through our home warranty options. Your recognition of his patient explanation of the plans and add-on coverage reiterates the dedication and support we aim to provide customers in discovering the best fit.
We're delighted that you're happy with your plan selection and your kind recommendation of Alex means a lot to us. Rest assured, ensure that we continue delivering the excellent service you experienced should you have any more questions or need further assistance.
Welcome to Liberty Home Guard, and thank you again for your kind words!
Reviewed Jan. 23, 2026
Dave ** with Liberty was very knowledgeable & understanding my concerns on wanting to switch over, he got me an amazing rate! Best customer service I’ve had! Would recommend them to my friends and family!
Thank you for sharing your positive experience with us, Kitty!
We are thrilled to hear that Dave demonstrated exceptional knowledge and understanding in addressing your concerns about switching over, and that he secured an amazing rate for you. We are so pleased that he provided the excellent customer service that made a significant impression, influencing your recommendation to friends and family.
We greatly value your kind words, as this reinforces the quality of service we strive to provide our customers. Should you have any more questions or need assistance in the future, please feel free to reach out. We’re here to ensure your experience with Liberty continues to exceed your expectations. Thank you again for choosing Liberty, and for putting your trust in us!
Reviewed Jan. 23, 2026
Big shout out to Dave at Liberty Home Guard! He made the entire process seamless and stress-free. Dave is responsive, transparent and genuinely cares about finding the right solution for your home. Highly recommend his services!
Thank you for sharing your wonderful experience, Doug!
We're thrilled to hear that Dave made your service seamless and stress-free with his responsiveness, transparency, and genuine care for providing the right solutions. It's feedback like yours that truly highlights the dedication and positive impact our team members have on our valued customers.
Your high recommendations are greatly appreciated, and we are delighted Dave could make such a positive impression. If you ever need further assistance or have any future inquiries, please feel free to reach out. We're committed to delivering exceptional customer service and ensuring all of your interactions reflect our standards.
Thank you again for choosing us, and we look forward to being of service to you in the future!
Reviewed Jan. 23, 2026
Harry ** a quintessential first rate representative. Took care of all my concerns. Made me feel at ease and gave me a reason to move forward with a positive decision. Make sure you do not lose people like Mr. **. He’s a cherry on top of the whipped cream.
Thank you for sharing such delightful feedback about your experience, Joel!
Your kind words highlight the quality of service and exceptional dedication our team strives to deliver. We value team members like Harry who consistently provide outstanding support, and your recognition of his excellent service motivates us to maintain our high standards.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your experiences with our company continue to be as positive as possible. Thank you again for acknowledging Harry’s contribution, and for choosing us!
Reviewed Jan. 23, 2026
I spoke with Sean **, he was vary professional explaining the information I need to know about the program. He helped me pick the six year program and with that he explained all that the program it covered.
Thank you for sharing your wonderful experience with us, Richard!
We're delighted to hear that Sean was so professional and thorough in helping you understand the details of our program and selecting the six-year plan that best suits your needs. Providing expert guidance and clear explanations are aspects we proudly prioritize in our service. Should you have any more questions or require further assistance, please don't hesitate to reach out. We are eager to continue supporting you and ensuring that your experience remains exceptional.
Thank you again for your feedback and for choosing us for your program needs!
Reviewed Jan. 22, 2026
I've had Liberty Home Guard for a while, but it seems like the service was charging me extra to install the parts. Once I paid the deductible, they should come out here and fix whatever the problem is and install the parts. So, I really wasn't happy with it. They didn't disclose that there was an extra charge on installing the parts. Because once I paid the deductible, then they want to slap an extra charge on there for installing the part. I should be covered under the deductible. The problem was a sensor in the refrigerator. The tech came out here and fixed the problem, but I had to pay another extra $83 for the install.
Reviewed Jan. 22, 2026
Called up Liberty Home Guard to try and deal with my difficulty in payments and was dealt with by John **. He quickly and efficiently managed to resolve my monthly payments issues and ensured continuity of coverage. A big kudos to John for his help and support, it was deeply appreciated.
Thank you for leaving such heartfelt feedback, Danial!
We're ecstatic to hear that John efficiently solved your payment issues and ensured your coverage continued smoothly. Your kind words are greatly valued and demonstrate the dedication we aim to deliver to all our members through personable assistance and reliable service. If you have any further questions or need additional support, we're always here to help.
We look forward to continuing offering you outstanding service. Thank you for allowing us the opportunity to assist!
Reviewed Jan. 22, 2026
Dave was extremely helpful with answering all of my questions. Provided feedback and did not try to upsale unneeded products. Explained how to contact representatives when the time arrives to need assistance.
Thank you so much for taking the time to share your kind words, Shannon!
We're thrilled to hear that Dave provided helpful and honest guidance by answering your questions and offering product feedback without upselling. His transparent approach and efforts to explain how to reach out for customer support truly reflect our commitment to exceptional service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to provide continued support whenever you need it. Thank you again for your positive feedback and trust in our services!
Reviewed Jan. 22, 2026
I had a water heater and filed a claim for it with Liberty. It took forever to get anybody to come out and it also took forever for them to approve it. Then they didn't want to fix it. They want to replace it, which would have been fine except that they're only gonna pay 100 dollars for it. The guy who came out and told me the part that needed to be fixed, it wasn't the correct part because it's still not fixed. When I told Liberty it was still not fixed, they said, "Then we're just replacing it. We're not gonna fix it." It was a big headache. I'm really pissed off about that. It's still broken. They've closed it because I refuse to go through them for a new one when it's gonna cost me less to do it on my own.
Reviewed Jan. 22, 2026
Company, they used for fixing Refrigerator (TopLine appliance), they have worst customer service. They are not replying phone calls, or text message. It took them almost month to get parts and installed it, after installation with two week it stops working again. After installation they didn't check properly that is there any leak or not. Problem is NOT Resolved yet. Almost 2 months without Refrigerator.
Hello Manish!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Jan. 22, 2026
Kevin M was an absolute rock star when explaining the features and benefits of LHG. I’ve been in sales for 35 years and can authoritatively tell you you’re lucky to have him on staff! You deserve peace of mind with a home warranty service and LHG provides that!
Thank you for taking the time to share such outstanding feedback about your experience with Kevin, and we truly appreciate your expertise in sales backing your praise for his work!
We are thrilled to hear you had such a great interaction focusing on the features and benefits provided by LHG, securing the peace of mind that naturally aligns with our core objectives. A team member like Kevin undoubtedly represents the caliber of service we aim to provide our customers, and we're delighted his guidance stood out so brilliantly.
Feel free to reach out if you need further assistance or have more questions on how LHG can continue to fulfill your needs. We're here to ensure your home warranty service remains ever effective for your reassurance. Thank you again for your trust in LHG and for recognizing Kevin's valuable contribution!
Reviewed Jan. 22, 2026
I had another provider but Liberty gave me a better deal. I also like that they let me call in my own repair people since I’m out in a rural area and don’t have many options. I got the service because I have appliances and I don’t want to pay repair bills when things break. I usually submit my claims online, and it’s easy. I always tell the contractors that I have a Liberty Home Guard and that I will pay them, and Liberty will reimburse me for whatever part they cover. I’ve been with Liberty for about three years and they’re Johnny-on-the-spot. I'm fine with them, which is why I keep them.
Thank you so much for sharing your positive experience with us, Jeanette!
We're delighted to know that switching to Liberty Home Guard has given you peace of mind through a better deal. Understanding that you appreciate the flexibility to choose your own repair professionals is great feedback, especially for customers requiring special accommodations like those in rural areas.
It's also fantastic to hear that our online claim submission process is straightforward for you. Being "Johnny-on-the-spot" speaks volumes about our commitment to providing efficient service, which is at the heart of our mission.
Maintaining your trust over three years is valuable, and we're thrilled that we've met your expectations. Should any questions or further needs arise, don’t hesitate to reach out. We look forward to continuing to serve your home warranty needs!
Reviewed Jan. 22, 2026
I made a claim for my oven and it didn’t go well. Liberty sent out a pair of techs who came out, diagnosed it, and said they would come back, but they never showed up again. Then another pair of techs was sent out to diagnose the issue again, and they couldn’t replicate the problem. One of the techs pulled the oven out, banged up my cabinets, and then put it back in. In the end, they never figured out the problem, and my oven was never fixed. This happened about a year ago and I eventually got tired of taking time off and trying to accommodate them. On the other hand, when my microwave went out, Liberty replaced it. You can see a bracket on one side of the microwave so it wasn’t perfect. But the tech did a good job.
Liberty Home Guard’s customer service has been okay overall. But I’m dissatisfied with my experience. People should stay away from Liberty. I’ve spent a lot of money on them. I signed up for a six-year term with them and the oven was my first claim and it never got resolved, so that’s disappointing.
Reviewed Jan. 22, 2026
Before I purchased a home warranty with Liberty Home Guard, I did a web search and found a couple of companies, then I went to look at the reviews and finalized my choice. Currently, I've been covered with Liberty Home Guard for one and a half years. I normally use the app for claims and it's easy. Sometimes the contractors are good, and sometimes they are okay, but I do not have a good experience with plumbing claims especially. Other than that, it's fine.
Recently, my refrigerator stopped working, and that claim is not going well. Initially, Liberty said someone would come to check that and it happened. In the contractor's point of view, the repair will be more costly, so he submitted a request to replace my refrigerator, then after that, I received a call asking about an extended warranty. It's been almost two weeks now and nothing's moving. I tried to chat as well, but I'm not getting a response. The claim is for a fridge, which is one of the essential items in a home. Without that, it's too difficult. Still, I can suggest people to go for Liberty Home Guard. Overall, I have had good experiences other than the current one.
Thank you for sharing your experiences with Liberty Home Guard, Shwetabh.
We are pleased to hear that you have generally been satisfied with the ease of using our app and the overall protection our services offer. We apologize for the difficulties encountered with your refrigerator claim. Our commitment is to ensure that issues are promptly rectified, and we understand the inconvenience this is causing, especially for such an essential appliance. Please rest assured that we are looking into your situation to expedite the resolution process.
Thank you for recommending Liberty Home Guard to others. Your patience and understanding are greatly appreciated.
Reviewed Jan. 22, 2026
I switched from another company to Liberty Home Guard. It's been about two years now and they're doing much better than the previous company I was with. The technicians they send out have all been professional and I have no complaints. Most of the time, I do claims online. While I don't directly deal with a representative, there was one situation where I was asking for more contribution to a new washing machine and I dealt with a person on the phone, which was all right. We agreed on a slightly higher payment by Liberty Home Guard.
Reviewed Jan. 21, 2026
Sean ** was outstanding in his customer service, understanding and communication of your home warranty product. I will definitely recommend Sean to others. Thank you Sean, great job. Col Redus ** USA (Ret)
Thank you for sharing such wonderful feedback, Redus!
We are thrilled to hear about your positive experience with Sean and how his outstanding service in understanding and communicating the details of our home warranty product made a significant impression. His commitment to delivering exceptional customer service truly aligns with our values.
We appreciate your recommendation, and your acknowledgment not only rewards Sean's dedication but also motivates us to continue providing excellent service to all of our customers. Should you have any further questions or need assistance, we are always here to help. Thank you once again for your kind words and support!
Reviewed Jan. 21, 2026
Dave was a great rep of your company. He was personable, friendly, and knowledgeable. I was initially on the fence about switching home warranty providers but with Dave explaining the different coverage and payment options it was easy for me to make the decision to switch to Liberty. Awesome customer service!
Thank you for sharing your fantastic experience with us, Jacqueline!
It’s wonderful to hear that Dave provided such personable, friendly, and knowledgeable service during your decision-making process. His efforts in explaining our coverage and payment options clearly eased your choice, which is gratifying to hear. We are thrilled to welcome you to Liberty and are excited about providing excellent service in the future.
If you ever have more questions or need assistance down the road, please know we're here to help. Your acknowledgment is much appreciated, and it motivates us to maintain our high standards of customer care! Thank you for choosing us for your home warranty needs.
Reviewed Jan. 20, 2026
It was good talking to Dave. He let me know how things worked and set up a program that we can work with. Being a Vet we are on a very tight budget. There are so many people that it's so hard to understand over the phone but he did a very good job explaining the plan. Thank you.
Thank you for sharing your experience with us, Floyd!
We are delighted to know that Dave was able to clearly explain the program and set up a plan that suits your needs while being considerate of your budget constraints. It's wonderful to hear that his communication made a lasting positive impression. We are dedicated to helping our clients navigate easily through the information they need, especially over the phone.
If there's anything further we can do to assist you, please don't hesitate to reach out. We appreciate the opportunity to support you!
Reviewed Jan. 19, 2026
Freddy patiently answered all my renewal questions and was able to get the best rate for the renewal!! He explained the different options and added coverage with the renewal policy. Liberty claims were promptly settled.
Thank you for sharing your fantastic experience, Joe!
We’re delighted to hear that Freddy was able to patiently assist with your renewal questions and secure the best rate. It’s wonderful to know that his explanations and discussions about options and coverage felt thorough and supportive during the renewal process. Additionally, we’re pleased that our claims service met your expectations through prompt settlement. Your positive feedback reinforces our commitment to delivering exemplary service.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Liberty, and we look forward to continuing to support your needs!
Reviewed Jan. 19, 2026
Updated on 03/11/2026: *3 Yr update*. After 3 yrs and 3 policies with LHG, things have not changed. I have had conversations with multiple managers, left reviews and detailed everything that is wrong with this company but ZERO has changed. Here is what I have learned after 3 yrs and over 20 claims. When you look at the fine print on what they actually cover, you will notice that more than half of the components are not actually covered for each system/appliance. You will also need to have some good knowledge on the different mechanical and electrical components that make up each system in order to understand what the fine print is actually telling you.
There is a very important Limit of Liability under section H10(a)i.3 that states that LHG will cover up to the "Item's Book Value". They use an internal website that tells them how much they will cover for your appliance/system based on its age and model number. This means that it can be as low as $75 if your appliance is at the end of its "average" useful life. Here are the average useful life years according to one of their Sr Managers: A/C is 15 yrs; Microwave, water heater, refrigerator, washer, and dryers are all 10 years.
I have 1.5 yrs left on two of my policies and I am counting down that days. Has it been worth the "great" deal I thought I was getting by purchasing 5+ yr agreements and multiple policies? NO. The one policy where I have had the most claims, I am only about 70% towards recouping what I paid for the policy and what LHG has actually paid out. This would actually be less than 50% if it wasn't for their screw up with the A/C. (see 2nd yr update above)
I am literally counting down the days until each one of my policies end. The headaches, stress, frustration and anxiety are not worth it. If you fight hard and long enough, they will eventually assign a "Senior Manager" to do courtesy credits and/or higher reimbursements but you will have to fight tooth and nail to get anything above the minimum reimbursement.
Original Review: DON'T TRUST THE ALMOST PERFECT 5 STAR RATING!!!
Initial Review: Eric ** did an outstanding job. He was very professional and completed my transaction in a quick and effective manner. Excellent customer service!!
**First year update** LHG always hires the most non experienced technicians (NOT LICENSED/INSURED). Because of this, my new A/C that was installed 5 months ago leaked through my ceiling. After TWO months of wasting time to "determine" if they would pay for the repairs, I had to find and get an A/C tech out to fix the problem because no one would work directly with LHG. This ended up costing me over $8k in lost income.
This has not been the first time LHG has let me down. When my A/C went out last year, they only covered $800 out of the $8200 bill. And just to be fair and give you some context, yes it was almost a 20 year old system and I understand that they prorate the reimbursement, but $800 is a bit ridiculous. The point of purchasing this policy is to help cover these expenses.
Going back to my initial review of this company. I was really excited to have a policy with a company with an almost 5 Star rating. The onboarding process was amazing. The agent was incredible. LHG should hire people like him to work in their customer service department. I am in complete shock every time I have to call and speak to someone in customer service. They are the most ignorant and unhelpful agents that I have ever dealt with. They make up any lie to get you off the phone. They have no clue as to what is actually going on with your claim but they try to sound like they do.
After weeks and months of calling and getting different answers from customer service reps AND their supervisors, I got fed up and decided to change my 5 star rating here on Google to a 1 star. It took LHG less than a week and contact me to find out exactly why I rated them so low. Ever since, I have my own "personal" resolution specialist that updates me on every claim. We'll see how things go from here but LHG really needs to invest their money in training their customer service reps and getting resolution specialist to actually resolve a claim with the 48hrs that they claim it takes for them to make a decision.
To be fair I have three home policies with LHG. They have covered some of the smaller claims, like dishwasher replacements, microwave replacement, ceiling fan replacement, and a garage door motor. But when it comes to big ticket items like A/C replacement, water heater replacement and ceiling/roof repairs...good luck with getting them to pay anywhere close to what it costs to get them fixed/replaced. In the end... DON'T BE FOOLED BY THE ALMOST 5 STAR RATING... These are mostly ratings by customer like me who were asked to review their initial experience with LHG and not the claim process or customer service.
**Second Year Update** The A/C problem continues... The 1 year old A/C that was installed by their "Liberty Home Guard Certified" technician is broke once again. This time a $5k compressor. NOW, LHG is saying that they won't cover the repairs since it is under the manufacturer's warranty. What they don't get is that is was their technician's ineptitude that broke the unit. In the end, I had to hire my own technician to replace the entire system once again since the system that was installed in Dec 2023 was contaminated. So after paying over $28,500 in HVAC replacements and repairs, LHG has only covered $1,400 and this was only after escalating the issue to managers. What a joke!
Reviewed Jan. 18, 2026
Very pleased. Sean ** did a wonderful job explaining the home warranty programs available. He was patient with an old man when I needed further clarification. I can see why the American Legion has selected Liberty Home Guard as a preferred vendor.
Thank you for sharing your wonderful experience with us, Stephen!
We're delighted to hear that Sean provided you with such a great understanding and clarity regarding our home warranty programs. His patience and thorough explanations are what we strive for, reflecting our promise to deliver top-notch service and customer care.
Should you have any more questions or require further clarification, please don't hesitate to reach out. Thank you again for sharing your positive experience, and we look forward to continuing to meet and exceed your home warranty expectations!
Reviewed Jan. 18, 2026
We recently worked with Alex ** to set up a 6-year 'Total Home Guard' plan for my new property in Cromwell. Alex was fantastic—very patient, professional, and helped me lock in a great long term deal. As we are new customers, we haven't had to file a claim yet, so we don't know how fast the actual repair services are. However, if the maintenance and repair side of the company is even half as good as Alex’s help during the setup, we’ll be very happy customers. We’ll be sure to update this review once we’ve had our first service call, but for now, 5 stars for the great start and the peace of mind!
Thank you so much for your kind words and for sharing your experience with us, Khatia.
We are thrilled to hear that Alex provided exceptional service while setting up your ‘Total Home Guard’ plan, making the process smooth and professional. His dedication to helping you secure a long-term deal truly embodies our commitment to client satisfaction.
Although you haven't had the opportunity to utilize our claims services just yet, we're confident in delivering efficient and high-quality customer service whenever needed. Your words bring us immense joy and reflect exactly the level of support we strive to provide all our customers.
Should you have any questions or require assistance in the future, please feel free to reach out. We're eager to continue supporting your needs and thank you once again for choosing us. We look forward to hearing more about any future service experiences!
Reviewed Jan. 18, 2026
The salesperson of Liberty Home Guard lied to me. I got them because they said that they are one of the few people that covers well systems. But they don’t. I'm just waiting until my contract runs out and then I'm not renewing with them. I tried to call to cancel. It took two weeks to get someone to respond to the email and they really didn't want to do it to the point where they were willing to actually cover the well. But then, there were issues with the contractor. And it took six months before I could even get anyone to go out there.
But when I had a microwave replaced, it was relatively easy and painless. It went well. The person that they sent out there was good. He was amazing. There were scheduling issues because they put him on the schedule without informing him and he didn't know. I live in the middle of the woods and it's hard for people to come out to me. I had to call and reschedule with him. But when he finally had time to come out, it went great.
Generally, the contractors I've had with them have been good for the most part. People should just make sure they read the contract. There are some fees. If you get an electrician, and even if you just have to go up there and check a wire, it's over $100 just for him to do that.
Reviewed Jan. 17, 2026
I had a faucet frozen under sink, a technician came out. Spoke no English. The only part I could get, was $35O. New faucet, I cancelled warranty. I called and talked to Eli **. He said no problem will send all his information within 5 minutes. He said get a plumber out there, Send him paid invoice. Never heard a word, Then my credit card was charged for monthly fee. I called bank. Then I suddenly heard from them again, I was told send paid invoice and we will pay. I basically told them you send money and I’ll send paid invoice, never heard from them, they refused to send 90$ service fee. The bank got my monthly back. Not a very good way to do business, never received receipt from technician.
Hello Barbara!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Jan. 16, 2026
This was one of the worst purchases that I have ever made. We had purchased a home and decided to purchase a home warranty since the appliances in the home were older but high end units. When I contacted Liberty Home Guard about their warranty, I specifically asked about the older home appliances and was assured that there was coverage up to $2000 for repairs if there was a failure. Well about 4 months into the warranty, our Thermador Range failed. The claim was easy to make and a technician came to the house to diagnose the issues. The claim was immediately denied due to the age of the range.
I contacted Liberty Home Guard claims to discuss the denial, which ended up in complete frustration. They offered me $300 as a good will gesture to replace the range. This range new is over $12,000. The claims representative stated that the book value of the range was not adequate for the repairs required, which totaled approximately $1100 - well under the $2000 limit. I requested to be provided the "book value" of the range, which they would never produce since it does not exist. The contract does state that the book value of the appliance does factor into any claims but they will never provide you with an actual book value from an independent source.
I ended up canceling the contract immediately and had an incredibly difficult time receiving a refund. They even went as far as to send me a check, canceled the check and then provided the prorated refund via the credit card that I utilized to purchase the warranty. I would never recommend this company for a home warranty, as it was one of the worst experiences that I have been through.
Hello Mark!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Jan. 15, 2026
The contractors have been pretty good. Luckily, the claims I did with Liberty were really simple and they didn't mind taking care of them. I had an AC issue, but it was just a safety valve thing so it was a real easy fix. Another really easy fix was the main pipe cracked and just needed to be repaired for the plumbing. For those type of situations, Liberty is good, but those are also things you could easily pretty much do yourself for cheaper.
I know that there are situations where they wouldn't wanna pay for stuff but I didn't have those situations. The only thing is I told Liberty I didn't want a renewal and to take me off automatic renewal, but they did it anyway. Last year, I had that problem and they helped me out. They said they fixed it and gave me a credit. If it does that again, I'm definitely gonna cancel because I'm not planning on renewing it.
Thank you for sharing your experiences with Liberty Home Guard, Daniel.
We're glad to hear that you found the claims process straightforward and that our contractors provided satisfactory service for your minor repairs. We appreciate your feedback regarding our automatic renewal process and apologize for any inconvenience it caused. Ensuring our procedures meet your expectations is our priority, and we will investigate this to avoid future occurrences.
Please don't hesitate to reach out if you need further assistance with your policy management. Your feedback about concerns with larger claims is also well-noted, and we encourage you to contact our customer support team for any questions or specific scenarios you’d like clarity on. Thank you for choosing Liberty Home Guard.
Reviewed Jan. 15, 2026
I had a great experience working with Dave **. He was very thorough and patient with me through the process and explained everything very well. I highly recommend him to anyone looking for a home warranty.
Thank you so much for sharing your outstanding experience with us, Richard!
We're delighted to know that Dave offered such thorough and patient assistance, clearly explaining the process to make things easier for you. Your recommendation speaks volumes about his dedication to delivering exemplary service, and we truly value the confidence you place in choosing our home warranty solutions.
If you have any more questions or require further assistance along the way, please don't hesitate to reach out. We're here to provide exceptional support for all your needs. Thank you for recommending us, and we're eager to continue delivering wonderful experiences to you!
Reviewed Jan. 15, 2026
My experiences with Liberty Home Guard have been favorable. Submitting a claim is fairly smooth. They immediately work with the claim and process it, and off it goes. I do my claims on the phone and they routinely send me information about the contractors by email and text. Generally, the contractors have been good. I've used my folks routinely, but on occasion, I use Liberty's.
Thank you for sharing your delightful experiences with Liberty Home Guard, Pete!
We’re pleased to learn that the smooth claims process and clear communication regarding contractor appointments have provided you with peace of mind. It's gratifying to know our service synchronized so well with your preference for handling matters over the phone.
Your thoughtful comments about using personal contacts when you prefer are noted, and we appreciate your versatility in working with our contractors. It’s fantastic to hear that you're considering recommending us to friends and family—it is success stories like yours that inspire and drive the spirit of our service.
Should you need any further assistance or wish to learn more, don’t hesitate to reach out. Our esteemed priority is to ensure your ongoing satisfaction.
Reviewed Jan. 14, 2026
I've been with Liberty Home Guard for a year and a half, and I've only submitted one claim that I did online. Their website was user-friendly. I was given information about the company that was gonna come out, and then the company called me before they came. The contractor looked at the appliance, determined that it would be more cost-efficient to replace it than replace the part, and then they submitted that to Liberty Home Guard. Liberty did me right by the one claim I've had, so I have no complaints with them.
Thank you for sharing your positive experience with Liberty Home Guard, Charles!
We're thrilled to learn that your journey with us over the past year and a half has been seamless, particularly with our straightforward and user-friendly online claim submission process. It's rewarding to hear that your only claim—a testament to your reliability—was handled smoothly, with efficient service and a professional contractor provided. Ensuring cost-effective solutions while meeting customer needs is at the core of what we do.
If you have any further feedback or need assistance in the future, please feel free to reach out anytime. We appreciate your trust in Liberty Home Guard and look forward to continuing to serve you exquisitely.
Reviewed Jan. 14, 2026
I had very bad experiences with my previous home warranty provider so I swapped and went with Liberty Home Guard. On the positive side, they're usually pretty quick about finding a contractor though I've had to bug a contractor to get them to respond. However, the whole negotiation between you and them and finally getting to a resolution seems to take a little while. I haven't had an AC go out, but if I did, that would be very frustrating waiting a long time for them to do their negotiation while there's no air conditioning in my home.
Additionally, they should do a better job of communicating that if they do a replacement, they'll never cover installation. I had to find that out the hard way. That needs to be better communicated upfront. One thing Liberty should look at is adding an add-on coverage that would take care of installation. That would be something that people would be interested in. But everything else has been pretty smooth. Right now, I'm waiting on them to respond on a garage door opener. The claims I've filed have typically been more handyman services than electricians or plumbers. But they've gotten the job done, so I can't complain.
Thank you for sharing your experience with Liberty Home Guard, Justin.
We're delighted to hear that our service efficiently connects you with contractors and provides a smooth experience overall. We truly value this feedback as it helps improve our offerings. We regret any lack of clarity regarding the coverage of installation costs during replacements and appreciate your bringing this to our attention.
Your communication suggestion is welcomed, and we are committed to enhancing this aspect to prevent unexpected expenses in the future. We value your recommendation and encourage prospective customers to stay informed about the finer details of coverage. If there is anything more we can do for you or further clarifications you need, feel free to contact us anytime. We appreciate you choosing Liberty Home Guard and look forward to continually serving you well.
Reviewed Jan. 14, 2026
My claim with Liberty Home Guard was reasonably well-handled. The contractor who came out was outstanding. They replaced the control board on the oven that would not light. The repair took less than an hour and now everything is working fine. The communication at Liberty side of the equation could be improved a little bit, but the contracting side was fine. Other than that, Liberty is reasonably good. I'd tell others to give them a try.
Thank you for taking the time to share your experience with Liberty Home Guard, Brent!
We’re delighted to hear that your issue was efficiently resolved with the swift replacement of your stove’s control board. We pride ourselves on providing excellent contractor services, and we’re glad they met your expectations. Your suggestion about enhancing communication is greatly valued, and we are dedicated to enhancing this aspect to better serve your needs in the future.
We’re grateful for your recommendation and open approach, and should you have any more feedback or need further assistance, please don’t hesitate to reach out. Thank you for considering Liberty Home Guard; we look forward to an opportunity to provide exceptional service to you and others.
Reviewed Jan. 14, 2026
When filing a claim online, Liberty's website is very user-friendly. Any time I've called in a claim, they've handled it well too. Recently, I had a claim for my Samsung refrigerator. It wasn't making ice then all of a sudden the freezer went out as well. But it couldn't be serviced so I went on and got a new one. I'm gonna send in the receipt. They also want a picture of the refrigerator and where it is to verify, which I understand.
I'm pretty satisfied with Liberty Home Guard and I've already referred a lot of people to them. When you call in, they're not gonna give you the runaround. They fix the issue and if they can't, they will either replace it or reimburse you. They're top shape. The contractors that come out are very good as well.
Thank you for sharing your fantastic experience with us, Rodama!
We're thrilled to hear that you found the claims process through Liberty’s website to be straightforward and user-friendly, and that the contractors met your expectations. Your appreciation for easy access to contractor details underscores our commitment to transparency.
Shouldering the guidance process promptly addressed your refrigerator issue, leading to efficient handling and reimbursement for a replacement—which we’re pleased flowed smoothly for you. Recommending our services warms our heart, and we’re gratified knowing our reliability has genuinely supported you so far.
Please don’t hesitate to reach out if you have any further inquiries or need assistance. We're here to ensure your experience continues to exceed expectations. Thank you for choosing Liberty and trusting us with your home needs!
Reviewed Jan. 14, 2026
I like that Liberty Home Guard has people that will come out, and the process is very smooth. I can do things online. I can do things without trouble like I've had in the past. I've done my claims online. It's easy. Also, so far, the contractors have been good. Liberty Home Guard is worth a shot. I already referred somebody to them.
Thank you for sharing your experience with Liberty Home Guard, Jeffrey!
We're delighted to hear that our online claims process and the quality of contractors provided met your expectations, offering you a seamless and convenient service. The ease of managing your home needs digitally is of utmost importance, and your recommendation to friends and family is highly valued and appreciated.
It’s fantastic to know that you’ve already shared your positive experience with others. Should you have any further needs or enquiries, please don’t hesitate to reach out. Thank you for choosing Liberty Home Guard!
Reviewed Jan. 14, 2026
We usually get online to do our claims to Liberty Home Guard. It would be easier to call though. I wish there was an easier way to talk to somebody because sometimes things get a little jumbled and we have to go back and forth. The contractors have been okay. I wish they were always local, because most of the time they're not. Other than those, I like the service itself. It's a good thing to have. It helps us
Thank you for sharing your experience with Liberty Home Guard, Lyman!
We're pleased to hear that the straightforward online claims process and reliable service from our contractors have provided peace of mind. Your feedback on enhancing communication channels is invaluable, and we're committed to making constant improvements for better ease of connection.
We appreciate your insights and look forward to continuously ensuring we meet your expectations. If there's anything more we can do or if you have anymore concerns, feel free to reach out.
Reviewed Jan. 14, 2026
I called to start a plan and only had a few minutes to spare, due to an upcoming meeting. Keith was helpful, efficient, knowledgeable and very courteous! I am looking forward to having a pleasant experience with your services.
Thank you for sharing your positive experience with us, Angela!
We're delighted to hear that Keith managed your phone call efficiently and courteously despite your limited time. His knowledgeable and helpful service reflects our dedication to providing great customer experiences. We're equally excited to continue delivering pleasant service to you and assisting with any future needs.
Should any questions arise, please feel free to reach out at any time. Welcome aboard, and thanks again for choosing our services!
Reviewed Jan. 14, 2026
Overall, Liberty Home Guard has been okay. We've used it a couple of times and the process has been pretty smooth. However, the first time, it had to do with a plumbing leak, and there were some other issues that came up with the plumber that we never got fully resolved. They came in and fixed the leak. But as they were working, they accidentally spilled some of the purple primer for the pipes on my wife's shoes, and it wouldn't come off. They said that they had their own liability insurance so they would send me a check, but it never came.
We followed up and kept on going back and forth with them, but we kept being pushed off. I had gone back to Liberty to tell them about it and complain, but they said it was out of their hands. But other than that, there was one other claim that I used them for, and it was straightforward.
Reviewed Jan. 14, 2026
For my most recent dishwasher claim with Liberty, I was not happy with it because the tech could not speak English. He didn't identify himself. He was also trying to bill me for something when I had prepaid for it for the checkout fee that I had to have. Then they also canceled because of the weather. Liberty needs to be reaching out to repair people with a set criteria of how they're gonna introduce themselves, and that they need to be dressed so they're identifiable. And if they're vending from umpteen different places, they should at least call, text or leave a message so that you know that someone's coming.
I also noticed that my phone was blowing up in the last few months because now they wanna charge me for the furnace and other heavy duty mechanics that I have in my home. When I took out the policy, which was a five-year policy, it was covered and they gave me quotes as to how much it was covered for, so I have no idea whether they've stripped it away or what.
Hello Frank!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Jan. 14, 2026
I appreciate that Dave was available so late in the day. I didn't have to wait in a queue or on hold. Dave was able to resolve my issue quickly. He was professional and knowledgeable. Dave is an A+, this questionnaire is a C.
Reviewed Jan. 13, 2026
Mel was very professional and attentive to my home warranty needs! He was very knowledgeable and was able to answer all my home warranty questions. I am looking forward to working with this company.
Thank you for sharing your amazing experience with us, Pat!
We're thrilled to hear that Mel provided such professional and attentive service, effectively addressing all your home warranty inquiries. Mel's dedication to assisting our customers exemplifies our commitment to customer satisfaction. We're excited about having the opportunity to support your home warranty needs further.
Should you have any questions or require further assistance, please feel free to reach out to us at any time. We're here to help, and we look forward to continuing this positive experience with you.
Reviewed Jan. 13, 2026
My sales rep, Kevin ** was fantastic both in engagement and in looking for solutions or answering my questions. He deserves recognition and probably some sort of monetary compensation because he should be representative of all your reps and hopefully he is. Hope this experience continues for the duration of my policy.
Thank you for sharing your wonderful feedback with us, Darin!
We're thrilled to hear that Kevin provided you with exceptional service by thoroughly engaging with you and addressing your inquiries. It's dedicated team members like Kevin who ensure our customers receive the best possible service and solutions.
Should you have any questions or require further assistance, feel free to reach out. We value your feedback and are here to support you. Thank you for choosing us and for showcasing the exceptional efforts of our staff!
Reviewed Jan. 13, 2026
Daniel provided excellent customer service while assisting me with setting up my Liberty Home Guard home warranty. He was knowledgeable, patient, and took the time to clearly explain coverage options and answer all of my questions. He made sure I understood the plan before moving forward and presented additional options without being overly aggressive. Overall, he represented the company well and made the process smooth and straightforward.
Thank you for sharing your wonderful experience with us, Cassandra!
We're incredibly pleased to hear about the exceptional service that Daniel provided while helping you set up your Liberty Home Guard home warranty. His knowledge, patience, and ability to clearly explain coverage options reflect our commitment to exceptional customer service. We're glad to hear the process was smooth and that he could present additional options in a non-aggressive manner, upholding the supportive environment we aim to create.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
Reviewed Jan. 13, 2026
I had a great experience working with Dave **. He was very informative and helped me understand the terms of the policy. As a result, I bought 4 policies from him. I have always worked with American Home Shield so I’m excited to work with Dave and his team.
Thank you so much for sharing your wonderful experience with us, Peter!
It's immensely gratifying to know that Dave provided such informative assistance and clarified the details of the policies for you. Your trust in purchasing four policies speaks volumes of his dedication to excellence, and highlights the strength of the service we strive to offer. Excitement like yours motivates us to ensure all our clients receive this exceptional level of care.
If you have any further questions or desire additional support, feel free to reach out anytime. We are eager and committed to supporting your needs. Welcome to Dave’s team, and thank you for the wonderful vote of confidence in our services!
Reviewed Jan. 13, 2026
Kevin was very helpful while going over my options, and assisted me in getting the best rate. I am pleased with the options he presented, as I’m a first-time homebuyer. He was very receptive to my questions and concerns. Thank you, Kevin!!!
Thank you so much for sharing your experience with us, Holly!
We are incredibly pleased to hear that Kevin was so helpful and informative in assisting with your first home purchase. His ability to address your questions and concerns clearly reflects our commitment to delivering excellent customer service and ensuring you secure the best options available. Your journey as a first-time homebuyer is made smoother by effective guidance like Kevin's, and your appreciation truly energizes our team.
If you have any more questions or need any further assistance, please feel free to reach out at any time. Thank you once again for choosing us, and we look forward to any opportunity to serve you further!
Reviewed Jan. 13, 2026
I received outstanding custom service from Manny C at Liberty Home Guard. He was professional, attentive, and very helpful throughout the process. I will always recommend to family members and friends.
Thank you so much for sharing your outstanding experience with us, Prosper!
We are overjoyed to know that Manny C demonstrated such professionalism and attentiveness in helping you. Ensuring our customers receive top-notch service is paramount to us, and your commendation serves as a glowing testament to Manny’s commitment to excellence. Your recommendation means the world to us, and we’re thrilled to entrust acquaintances and family members to experience the same dedicated service you’ve so positively reviewed.
Should you have any more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing Liberty Home Guard, and we look forward to many more interactions where we exceed your expectations!
Reviewed Jan. 13, 2026
I found my Host to be very attentive, professional, and patient. he could answer my questions and offered me several options. To me customer service is everything if I'm not happy with the customer service I will probably not buy. My customer. Service was very good. My experience was pleasant. Thank you for asking.
Thank you for sharing your positive experience with us, Rita!
We're delighted to hear that your host was attentive, professional, and patient, ensuring you received exceptional customer service. It's heartening to know that he addressed all your questions and provided varying options to meet your needs. Creating rememberable and pleasant experiences for our customers is our utmost priority.
Should you have any further questions or require assistance in the future, please feel free to reach out. We look forward to serving you again and continuing to earn your trust.
Reviewed Jan. 13, 2026
I was given so much inaccurate information about my coverage. Extremely disappointed. Would not recommend to anyone. They said what you want to hear to make the sale and then reword it all in the fine print. 3 weeks after claim and a technician still hasn’t come and when I call customer service they are not helpful.
Hello Patrick!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Jan. 12, 2026
My garbage disposal failed and is causing a leak. Luke was friendly, patient, and thorough. He ensured that I knew all of my options, and I appreciated his kindness and customer service. Thank you, Luke.
Leah
Thank you for sharing your positive experience with us, Leah!
We’re delighted to hear about the exceptional service Luke provided. His friendliness, patience, and thorough explanation of your options clearly enhanced your experience, and we're thrilled to see his customer service leaving such a positive impression despite the disappointing issue with your garbage disposal. It's experiences like yours that inspire us in our commitment to excellent service.
If you have any further questions or need additional assistance resolving your disposal issue, please don't hesitate to connect with us. Your support is greatly appreciated, and we look forward to addressing any future needs you may have.
Reviewed Jan. 12, 2026
I obtained all necessary coverage needed, and the phone call was brief. The communication was direct and well-articulated. Excellent customer service was provided. I highly recommend this service. Kevin did an amazing job!
Thank you so much for sharing your wonderful experience with us, Marlen!
We’re thrilled to hear that the necessary coverage was secured efficiently and that the conversation was concise and effective. Kevin’s outstanding service and attention to detail truly made an impact, enhancing your overall experience. Your high recommendation is immensely appreciated, and we're glad to exceed your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure all your experience remain seamless and enjoyable. Thank you for choosing our service!
Reviewed Jan. 12, 2026
I was searching for a new policy that was more affordable. Daniel was very helpful in getting me set up with my new policy and going through the different options with me. He was patient, provided great customer service, and went through the steps in the process with me.
Thank you for sharing your positive experience with us, Charles!
We're delighted to hear how helpful Daniel was in guiding you through various options and ensuring an understanding of the process. It's wonderful to know that his patience and excellent service made setting up your new policy straightforward and affordable. We prioritize making the process smooth and satisfactory for all our customers.
Should you have any additional questions or need further assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
Reviewed Jan. 12, 2026
Kevin was very patient answering all my questions, he even hold in line while I was trying to cancel with my previous home warranty company. He gave me tips on how to handle my cancellation as I was getting a hard time trying to cancel. He gave me the best price for 3 and half year contract and is a lot of savings compare to my previous home warranty company. I'm giving it a try and hope is as good as Kevin described!
Thank you so much for sharing your wonderful experience, and welcome aboard Mitchelle!
We are thrilled to hear that Kevin’s patient and attentive support made such a strong impression. Ensuring our customers receive helpful guidance, especially amidst transitions, is something we take great pride in. It’s fantastic to know that Kevin was able to assist with both competitive pricing and advice about your previous plan.
We’re eager to provide excellent service as promised by Kevin in your new journey with us. Should you have any more questions or need assistance further down the road, please feel free to reach out. Your confidence in our service is greatly appreciated, and we look forward to exceeding your expectations!
Reviewed Jan. 11, 2026
Kevin was very professional. He understood that my current home warranty company raised their prices and he worked hard to get me a better contact. He also provided some facts about my current company which helped make my decision easier.
Thank you for sharing your positive review, Mitchel!
We’re delighted to hear about your experience with Kevin. His professionalism in understanding your needs and providing information to help make your decision easier truly reflects the kind of customer service we strive to deliver. We've ensured that our team works diligently to offer competitive alternatives tailored just for you, as Kevin has demonstrated.
If there’s anything more you need or would like to explore even further, don’t hesitate to reach out. We appreciate your trust and look forward to continuing to serve you in the best possible way. Thank you for choosing our service!
Reviewed Jan. 11, 2026
Sean was a great representative. He provided ample information, answered all questions upfront or provided solutions for my answers without me having to ask. Additionally, he masked questions and provided discounts for which I wouldn’t have thought of. Sean was very thoughtful and through representative. I am thankful my interaction was with him. If the overall customer service provided by your company is comparable to Sean’s, I know I’ll be satisfied. Thank you.
Thank you for sharing your fantastic experience , Cindy!
We're delighted to read about how he answered your questions thoroughly and even provided solutions and discounts without prompting. It’s interactions like yours that positively underscore the dedication of our representatives in ensuring customer satisfaction. It's great to know how satisfying Sean’s help was, and we're committed to providing that same level of thoughtful service across the board.
We look forward to serving you again. Should you have anything more to discuss in the future, feel free to reach out.
Reviewed Jan. 11, 2026
Originally I had gone online and then got some phone calls from my number. I didn’t know. However, Hunter left a message and said he thinks he could get me a better deal, and did he ever. I suggest anyone who is interested in a Home Warranty with Liberty that they take the time to make the call.
Thank you for sharing your experience with us, Michele.
We're delighted to hear that Hunter provided you with a fantastic deal. Recommendations like yours mean a lot, and we appreciate you suggesting others to reach out for our home warranty services.
If there's anything else we can assist you with in the future, please feel free to let us know. We’re always here to help!
Reviewed Jan. 10, 2026
Kevin ** did a fantastic job walking me through the whole process before my purchase as well as he answered every question I had for him about the plan I was selecting. Kevin also made sure I had the best rate possible to fit my monthly budget while explaining all the benefits that came with each plan offered.
Thank you for sharing your wonderful experience with us, Jack!
We’re delighted to hear how Kevin guided you with such detailed and professional support throughout your purchase process. Ensuring our customers find the best plans to suit their needs and budget is a higher priority, and it’s great to know Kevin was successful in doing just that while highlighting the benefits each option could offer. We'll be sure to pass on your kind words to him—it will surely mean a great deal.
Should you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support!
Reviewed Jan. 9, 2026
Signing up was easy and Kevin was very helpful. The rates are good compared with other inquiries. Six year plan is a great deal but requires the money upfront so I had to go with the one year plan. I’m hoping that my claims are as easy and fair as signing up.
Thank you for your kind feedback, Dalynne!
We're so glad to hear that Kevin made your onboarding experience smooth and that you find our rates competitive. While we acknowledge the commitment needed for our six-year plan, it’s great to hear you were able to select an option the suits you best. We're fully committed to making your claims process just as satisfactory.
If you have any questions or need assistance in the future, please don't hesitate to reach out. Welcome aboard, and we’re thrilled to have you with us!
Original Review: Jan. 9, 2026
I am so frustrated with your company. We have a broken dishwasher. They came out 12 days ago and said it would be 1 to 2 days. It’s been 12 days. I’ve called daily and every time I get the same reply, it will be 24 to 48 hours, very frustrated. Luke helped me and reassured me that it will finally be taken care of so let’s see. I had a lot of hope for this company and I want to be a fan. Luke was very helpful. Luke ** was the best agent! I’ve talked to 6 and he was the best
Hello Tom!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Jan. 8, 2026
Just signed up with Liberty Home Guard for a 5 years + 1 year bonus Home warranty contract. Seems like a very good deal for total home systems, equipment, roof leak coverage. The LHG representative (Dave **) is very knowledgeable, helpful and friendly. Strongly recommend anyone who needs a good and affordable home warranty.
Thank you for sharing your fantastic review with us, Hiep!
We're delighted to hear about your positive buying experience with Liberty Home Guard and how Dave Mitchell’s exceptional assistance made the process smooth and pleasant for you. Entering into a 5-year contract with the extra year's coverage certainly shows faith in our comprehensive offerings, and we're thrilled it's resonated well with you.
We appreciate your strong recommendation and are here should you need any further assistance or have any questions. Welcome to the Liberty Home Guard family, and we look forward to supporting your home protection needs!
Reviewed Jan. 7, 2026
Kevin was great, he waited for me. I got rid of the last home warranty company because all this time of paying, monthly, I had to go into my own pocket to replace a part. I don't want to do that again. I'm told that you are the BEST!
Thank you for sharing your positive experience with us, Yvonne!
We're delighted to hear about Kevin's exceptional service during the transition to our warranty and genuinely appreciate your decision to choose us over your previous provider. We understand the importance of a reliable warranty service, and we're committed to ensuring you won't have to deal with unexpected expenses again.
If you ever have questions or need assistance, please don't hesitate to reach out. Welcome to our family, and we're thrilled to have the opportunity to serve you!
Reviewed Jan. 6, 2026
I phoned Liberty to get some help with an online problem in renewing my warranty. Sam helped me get an even better deal than the one online. He was very personable and knowledgeable, a credit to liberty home guard. Thanks, Sam.
Thank you for sharing your wonderful experience with us, Lynn!
We're delighted to hear that Sam provided personable and helpful service in extending an even better deal on your warranty renewal. It's always our goal to exceed expectations through knowledgeable and friendly assistance. Your commendation of Sam's efforts is much appreciated.
Should you need any more help or have additional questions in the future, please don't hesitate to reach out. Thank you for choosing Liberty Home Guard; we look forward to continually supporting you!
Reviewed Jan. 6, 2026
Keith was efficient, knowledgeable and got us the most efficient policy available. I appreciate the time you took thoroughly explain the process and provide the discount based on my age and incentive.
Thank you so much for sharing your positive experience with us, Melody!
We're thrilled to hear that Keith provided you with efficient and knowledgeable service, assisting in finding a policy that suits your needs perfectly. Taking the time to explain the process and helping you benefit from available discounts is part of the value we strive to deliver to every customer.
We appreciate your kind words and trust in our services. If you require any further assistance or questions in the future, please don't hesitate to reach out.
Reviewed Jan. 5, 2026
Looking for a home warranty company is a daunting process. But your representative, Freddie **, was very helpful and knowledgeable! It was a pleasure doing business with him! What a wonderful experience!!
Thank you for your uplifting feedback, Treva!
We're thrilled to hear about your fantastic experience with our representative, Freddie. It's wonderful to know that his helpfulness and knowledge made the daunting process of finding a home warranty feel rewarding and enjoyable for you.
We always strive to provide exceptional service, and it’s fulfilling to see our efforts resulted in such a positive experience. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Welcome to our service family—we're delighted to have you with us!
Reviewed Jan. 5, 2026
Thank you Freddy for your outstanding customer service today. Thanks for providing me with all the senior options today. I think I made the right choice. I am so glad I was able to have my concerns addressed.
Thank you so much for sharing your wonderful experience with us, James!
We're delighted to hear that Freddy was able to provide outstanding customer service and assist you with your options. It's great to know that we were able to address your concerns and help you make the right choice. We're here to support you, and should you have any further questions or need assistance, please feel free to reach out.
Your time spent with us is genuinely valued, and it brings us immense joy knowing you had such a positive experience. We look forward to continuing to assist you!
Reviewed Jan. 5, 2026
Kevin was a great guy. Really worked to get my business today and it all worked out. He had an amazing offer for a 3 year deal and I wished I could’ve taken advantage of it. Really looking forward to working with Liberty Home Guard.
Thank you so much for sharing your delightful experience with us, Chris!
We're thrilled to learn how much you appreciated Kevin's efforts and that you're on board to start our services. It’s great to hear he presented you an amazing offer; coupled with the promising journey you foresee with Liberty Home Guard. We are committed to making your experience with us exceptional in every way.
If you have any questions or need further assistance as you commence this new journey, we’re here to help. We greatly value your enthusiasm and look forward to providing outstanding service in the near future!
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 4101 Avenue U
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11234
- Website:
- www.libertyhomeguard.com
