Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard offers three major home warranty plans to help protect homeowners from unexpected repairs. It also has several add-ons so you can customize your coverage to your situation. The company offers plans in all 50 states and Washington, D.C., and has an extensive network of qualified technicians for necessary repairs. Liberty Home Guard’s website makes it simple to track the status of claims and view plan details.
- No inspection required
- Flexible coverage terms, including month-to-month
- Licensed technician dispatched in 24 to 48 hours
- Can't always choose your own service technician
- 30-day waiting period
Liberty Home Guard Reviews
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- 4,891,632 reviews on ConsumerAffairs are verified.
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- 4,891,632 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 10, 2026
I worked with Dave to get home warranty for my home. He was very helpful and kind to explain the complete policy. He is knowledgeable and it was very easy to work with him. He has good knowledge in products offered and was very responsive.
Thank you for sharing your positive experience with us, Vidit!
We’re delighted to hear that Dave provided you with helpful and knowledgeable service as you selected a home warranty plan for your home. His ability to clearly explain the policy details and respond promptly highlights the value we strive to offer to all our customers. Your feedback is immensely appreciated and reassures us of the efforts our team puts into creating excellent experiences.
Should you have any more questions or require further assistance, please feel free to reach out. Thank you again for choosing our service, and we look forward to serving your home warranty needs!
Reviewed Feb. 10, 2026
Filing a claim with Liberty Home Guard is reasonably easy. However, they have a tendency of grabbing the least expensive item to replace. I had a thermostat that had programming capabilities, and the best they would approve was something that was very low end. It functions, but it did not have programming capabilities. That’s a constant concern regarding Liberty. They seem to be prompt, but they don't replace quality.
Reviewed Feb. 9, 2026
Just bought a new home and wanted a home warranty company that would cover all the major items in case of breakdown. HVAC, appliances, etc. The product the salesman represented to me will cover all those items including Pro series appliances. It was a pretty quick process. I have yet to file a claim but the sign up process was reasonable and somewhat quick.
Thank you for sharing your experience with us, Marshall!
We're pleased to hear that you found our sign-up process reasonable and efficient. It's wonderful to know that you're confident in the coverage offered, including protection for your Pro series appliances and major home items. We're committed to ensuring you feel comfortable and assured with your new warranty.
When the time comes to use your coverage and file a claim, we hope to exceed your expectations in service and support.
Thank you for choosing us for your home warranty needs! If you have any questions or need assistance in the meantime, please don’t hesitate to reach out.
Reviewed Feb. 6, 2026
Sean was very professional and a pleasure to work with. If I didn’t understand something, he had no problem in explaining it again so that I did. I know my plan will start in one month and I needed this type of plan for my appliances, etc. Sean made the decision easy.
Thank you for sharing your positive experience with us, Nadine!
We're delighted to hear that Sean was professional and made the planning process both enjoyable and straightforward for you. It's wonderful to know he provided clear explanations and facilitated your decision-making, especially when it came to finding the right appliance plan to fit your needs.
Your feedback highlights the kind of exceptional service we strive to offer. Should you have any questions or need further assistance as your plan starts, please feel free to reach out. We appreciate you choosing our services and look forward to supporting you in the future.
Reviewed Feb. 5, 2026
Hunter is great! He got me hooked up with the best deal including everything I needed as far coverage goes and great pricing. He was very knowledgeable about this field and answered all my concerns! Thanks again!
Thank you so much for sharing your fantastic experience with us, Morgan!
We're thrilled to hear that Hunter was able to help you find the best deal, offering comprehensive coverage and great pricing. It's wonderful to know that his knowledge in the field and attentiveness to your concerns genuinely enhanced your experience.
Your feedback reinforces the dedicated service standard we strive to deliver and we’re grateful you’ve reported such a positive interaction. Should you have any further questions or require assistance, please don’t hesitate to reach out. Thank you once again for choosing our services!
Reviewed Feb. 5, 2026
Edit: I called to act as if I wanted to renew my policy and it’s funny how the first thing the agent says was “our policies now covers installation and labor fees” And I told her that’s what y’all told me when I brought the policy I have now. She hung up in my face!!! I called back and was automatically routed by to customer service. And when I requested to be transferred back to the sales department they said they needed authorization to transfer me back. It’s funny how everyone in the sales department speak fluent American English and those in the customer service department don’t.!!!
Liberty Home Guard does not cover the labor/installation fees for your appliances/HVAC!!! My heater went out blowing cold air, the technician came out only to diagnose that the breaker tripped. He only flipped it back on (the outside main breaker). A couple of weeks later the same issue, the same technician came out and replaced the breaker (outside by the condenser). The next day it happened again!!! This time not only that but the fan continuously ran none stop for almost 3 hours after the heater was off!!!! (I have a heat pump)
This time the same technician is now saying it’s the Fan Relay and capacitor. Liberty Home Guard is only covering the cost of parts $102 and I’m responsible for the labor or $275. I called the technician and told him of the conversation and he said he’s never heard of a warranty company where the consumer has to cover the labor, that’s the point of a warranty. Well so did I!!! I requested a new technician, because why should I trust your diagnosis if you had to come out 3 times for the same issue. I was told that I can’t get a new technician, that the original technician has to complete the job. I was also told they cover everything such as cost and fees from the salesman when I purchased this policy!!! If you’re thinking about going with this company please think again!!!!
Reviewed Feb. 4, 2026
The prices were fair and easy to understand. I spoke with someone on the phone regarding any remaining questions I had. They called within a minute of me submitting. I do wish that he was the only call I received. I got six more calls that day from Liberty, which was annoying. I also didn’t like being sold even more items at check out.
Thank you for providing your feedback, Brittany.
We apologize for the inconvenience caused by the multiple follow-up calls and for the unexpected upselling during checkout. Your experience is very important to us, and we take feedback seriously as it helps improve our services. We will further investigate this with our team to prevent such occurrences in the future and provide a seamless and more pleasant experience for our customers.
If you have any other questions or need further assistance, please feel free to reach out to us. Your satisfaction is our priority, and we appreciate your input to help us serve you better.
Reviewed Feb. 4, 2026
I did a lot of shopping when looking for Home Warranties. John was thorough and informative. I like that he was not pushy and gave me time to compare plans and do my own research. I would recommend working with John and Liberty.
Thank you for sharing your positive experience with us, Downing!
We’re glad to hear that John offered thorough and informative service without pressuring you, allowing you the necessary time for independent research. It's wonderful to hear that our business approach contributed positively to your decision-making process, and we're gratified to earn your recommendation.
Should you need any more assistance or have questions in the future, don't hesitate to reach out. We're proud to take part in your journey to securing the best home warranties possible with Liberty.
Reviewed Feb. 3, 2026
Dave was very understanding about my concerns. Dave was professional. He explains the coverage clearly and added roof repairs free. He also stated when placing a claim it will take no later than 24 hours for a contractor to come out. Thank you.
Thank you for taking the time to share your positive experience with us, Faith.
We are delighted to hear that Dave provided you with professional and understanding service while addressing your concerns. It's reassuring to know he explained your coverage options clearly and demonstrated such commitment by including roof repairs at no extra cost.
Your satisfaction is important to us, and feedback like yours reflects the high standards our team aims to provide. Should you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our services, and we look forward to continuing to meet your needs!
Reviewed Feb. 3, 2026
What a crock! Liberty Home Guard insured me, as was promised, to pay if I had a sewer leak. About 2 months later, my plumbing went out and they said I was covered, they took the information about the problem and said they'd get back to me after I paid them another $85. The plumbing bill was $9,000. They said they'd give me $250!!!!! And when I complained I said, "Well, what about the possible sewer leak," the guy laughed and said they would ONLY give me $500, IF IT HAPPENED. I told him I wanted my money back on the policy and the only thing I heard from them was an email encouraging me to extend my warranty which was not up till June, 2026. Don't believe Liberty and I guess this alleged ConsumerAffairs ad is bullshit too. They never paid the $250 or gave me back my $687. If ConsumerAffairs is for real - do something for me!!!!! I guess I'll have to sue liberty and ConsumerAffairs.
Reviewed Feb. 2, 2026
Dave ** was extremely patient and thorough, taking the time to clearly explain every option available to us. He worked with us to find competitive rates and made the entire process smooth and stress-free. Dave ensured we were fully set up with Liberty and answered all our questions along the way. Highly recommend his services.
Thank you for sharing your outstanding experience with us, Amar!
We are thrilled to hear how Dave's patience and thoroughness accompanied his ability to explain all available options clearly while securing competitive rates could help make the process smooth and stress-free for you.
Your high recommendation is deeply valued, and continuous efforts like those Dave exemplified aim to warrant such acclamation. Thank you once again for choosing Liberty and for entrusting us with your services.
Reviewed Feb. 2, 2026
Miscommunication on prices and coverage. I asked for steam coverage and then when I read over the contract, it didn’t even have it in there. And then I was told that he didn’t remember. It seemed like a great deal in conversation at first, but things didn’t turn out the way it appeared.
Reviewed Feb. 1, 2026
Been looking for Home Warranty plan for months, looking for a reputable company, and finally reached out to Liberty Home Guard’s. Sean ** was very enthusiastic in explaining the services and benefits for the veterans & very helpful in making a big decision to go with VIP plan..
Thank you for sharing your experience with us, Charles!
We're thrilled to hear that Sean's enthusiastic and informed guidance played a crucial role in your decision to select our VIP plan. We strive to offer clear, tailored advice, and it’s wonderful to know that he effectively highlighted the benefits available, especially for veterans. Your feedback underscores the commitment and value we aim to provide all of our customers.
Please feel free to reach out should you have any questions or need further assistance. We're here to support this significant step in protecting your home with wonderful care and professionalism. Thank you for choosing Liberty Home Guard!
Reviewed Feb. 1, 2026
Kevin was very patient, knowledgeable and helpful and was able to get me a great rate for a good amount of years. I appreciate this company and will be referring them to other people. I’m excited to have my appliances covered for 3 and a half years on a set rate
Thank you for sharing your excellent experience with us, Ashley!
We are delighted to hear that Kevin provided you with knowledgeable and helpful assistance, resulting in a great rate for extended appliance coverage. Your enthusiastic feedback and willingness to refer our services to others are invaluable to us. It’s experiences like yours that reinforce the dedication and support we aim to consistently provide our customers.
Thank you once again for your trust and kind recommendations!
Reviewed Feb. 1, 2026
Very knowledgeable and answered all my questions. Asked all the right questions, since I never thought to tell him my husband is a veteran. You get a better deal being a veteran. Was very impressed with all that is covered under this policy.
Thank you for sharing your positive experience with us, Dru!
We’re delighted to hear that you felt guided and understood throughout the process. It’s wonderful that our representative was knowledgeable and proactive, ensuring you tapped into valuable benefits for veterans such as your husband. We’re pleased to cover your needs comprehensively and look forward to providing continued exceptional service.
If you need any further assistance in the future, don't hesitate to contact us.
Reviewed Jan. 31, 2026
Such a pleasure and helpful experience working with Mel. Easy to grasp, finding ways to save in discounts where appropriate. Transparent on costs and opportunities to pay the plan per month. Mel was great at finding additional discounts, and the whole process took only 5’. Fantastic job and making it easy on customers.
Thank you for sharing your fantastic experience with us, Felipe!
We're delighted to hear how Mel made your experience both seamless and productive, especially through informative and transparent communication about maintaining your plan costs. It's wonderful to know that the discounts and the streamlined process he provided made a significant difference for you in such a short time.
Ensuring that our customers receive knowledgeable support tailored to their needs is our continuous goal, and your remarks substantially affirm our commitments. Should you need further assistance or have any more questions, please feel free to reach out—our team is here to help and to ensure your experience remains stellar.
Thank you once again for your kind words and positive feedback!
Reviewed Jan. 30, 2026
Clear, precise communication and a friendly phone manner made the whole process easy to understand. Dave ** explained the policy and available promotions in detail. He was helpful and informative without ever being pushy. Overall great experience for a new home owner!
Thank you for sharing your wonderful experience with our service, Vikram!
We are thrilled to hear that Dave's clear communication and friendly phone manner made the entire process simple for you. It’s fantastic that he could explain the policy details and promotions without any pressure, contributing significantly to your positive experience as a new homeowner.
We truly value the opportunity to assist you and are always here if you have any questions or need further assistance. Welcome aboard!
Reviewed Jan. 28, 2026
The options to add additional coverage for specific items clearly should be an industry standard. Customer service rep had good communication, explained options clearly, fast transaction. Didn't try to sell me products I didn't need, recommend giving these guys a try.
Thank you so much for sharing your positive experience with us, Jeremiah!
We're delighted to hear that our customer service representative effectively communicated your coverage options and facilitated a quick transaction, all without unnecessary upselling. We strive to provide clear and beneficial service tailored to each customer's needs, and your feedback underscores this commitment perfectly.
We appreciate your recommendation and look forward to serving you again in the future. Should you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us!
Reviewed Jan. 28, 2026
Jeff did an absolutely incredible job with trying to find me the best deal. He was thorough with his work and made sure to answer every question I had! He broke down the annual costs, service fees, and what to expect from the contractors. All in all, great customer service!
Thank you for sharing such a positive experience with exceptional customer service, Caleb!
Jeff's dedication to finding the best deal and thoroughly addressing your inquiries clearly made a lasting impact. We're pleased to know that he meticulously explained the various costs and set clear expectations with you. It’s stories like yours that reinforce our commitment to providing detailed and attentive service.
Should you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is our top priority. Thank you for your kind words and trust in us!
Reviewed Jan. 28, 2026
Very happy with my experience. Jacob was very patient with me and took his time to answer all my questions and providing me with best coverage for me. He was informative and overall made the whole process easy and quick.
Thank you for sharing your experience with us, Sarah!
We are delighted to hear that Jacob provided you with patient and thorough service, making sure your questions were answered and your coverage needs addressed. His informative approach aims to ensure a straightforward and efficient process, and we are pleased this was reflected in your interactions. Should you have any further questions or need assistance, please feel free to reach out.
We're here to provide ongoing support and appreciate your confidence in our services. Thank you once again for your kind words!
Reviewed Jan. 27, 2026
Freddy was referred to me from my brother who he wrote three policies for and he was very professional and well prepared on the product, answered all my questions and made it a very easy quick decision to join up with Liberty.
Thank you for sharing your fantastic experience with Liberty, Margaret!
We are thrilled to hear that Freddy’s professional and well-prepared approach made joining Liberty an easy decision for you. His knowledge and ability to answer all of your questions efficiently underscores the high standard of service we strive to deliver.
Your positive recommendation is greatly appreciated and reaffirms the commitment we have to ensure a seamless and informative enrollment process for our customers. Should you have any further questions or need assistance in the future, please feel free to reach out. Our team is here to support you every step of the way.
Welcome aboard, and thank you for choosing Liberty!
Reviewed Jan. 26, 2026
Today I called Liberty homeland to get a home warranty. Dave made the whole process seamless and easy. 5 stars all around. I had called a month ago but forgot to follow up. Dave picked up right where I left off and completed the job. So far, so good.
Thank you for sharing your splendid experience with us, Brett!
We are thrilled to learn that Dave made the entire process of securing a home warranty seamless and straightforward. It's wonderful to hear how he diligently followed up from where your last communication left off a month ago, continuing to leave such a positive impression.
We appreciate your five-star rating and are glad to provide wonderful service to meet your home warranty needs. Should you have any further questions or need support, please don't hesitate to reach out. We are here to assist at every step. Thank you for choosing us, and welcome to Liberty Home Guard!
Reviewed Jan. 24, 2026
Tried to replace my $900 stainless steel dishwasher with a $295 plastic dishwasher. The policy claims they will replace it with one that is similar. According to them, similar only means that it washes and dries and then they choose the cheapest option possible.
Reviewed Jan. 24, 2026
The HVAC system's been tripping a breaker. A repairman came out the other day but couldn't figure out what was going on with it. It started happening again on Sunday. He was out again this morning but still couldn't figure out what's going on with it. But I appreciate him. It's nice that he has come back. A friend recommended getting a home warranty as he liked the convenience of having everything in one place and not having to constantly call this company or that company. I did a bunch of research and went with Liberty Home Guard. I like them. However, their app could be better. The login thing's broken. Every time it asks if I wanna set a face ID, I answer yet. But the next time you go in, it doesn't remember you, and you have to do it all over again. Otherwise, everything has been good and I'd recommend them.
Thank you for sharing your thoughts about your experience with Liberty Home Guard, Matt!
We’re pleased to hear that our services have suited your needs and thank you for recommending us. It’s also promising to know that you find value in experiencing convenience through your home warranty.
We understand how challenging tech issues like the troubles with our app can be and appreciate your patience. Your feedback on improving the login and recognition feature is integral for enhancements, and our team is working diligently to rectify this concern as swiftly as possible.
If there is anything else we can do to enhance your experience, or should you have any more thoughts, feel free to reach out to us anytime. Your satisfaction is important to us, and we are here to assist you promptly. Thank you once more for trusting Liberty Home Guard with your home’s needs!
Reviewed Jan. 23, 2026
I just got off the phone with Alex M. He was professional, articulate, patient, and he made sure I understood everything that is covered, or not with each plan, as well as the many options I can add or remove from the plan that I chose. He was a delight and I highly recommend him when researching and looking for the best home warranty plans that are available. I did and with the awesome help from Alex, I chose Liberty Home Guard. Thanks again, Alex!! Kathy L.
Thank you, Kathy, for sharing such an enthusiastic account of your experience with us, Kathy!
We're thrilled to know that Alex provided excellent service with his professionalism and clear guidance through our home warranty options. Your recognition of his patient explanation of the plans and add-on coverage reiterates the dedication and support we aim to provide customers in discovering the best fit.
We're delighted that you're happy with your plan selection and your kind recommendation of Alex means a lot to us. Rest assured, ensure that we continue delivering the excellent service you experienced should you have any more questions or need further assistance.
Welcome to Liberty Home Guard, and thank you again for your kind words!
Reviewed Jan. 23, 2026
Dave ** with Liberty was very knowledgeable & understanding my concerns on wanting to switch over, he got me an amazing rate! Best customer service I’ve had! Would recommend them to my friends and family!
Thank you for sharing your positive experience with us, Kitty!
We are thrilled to hear that Dave demonstrated exceptional knowledge and understanding in addressing your concerns about switching over, and that he secured an amazing rate for you. We are so pleased that he provided the excellent customer service that made a significant impression, influencing your recommendation to friends and family.
We greatly value your kind words, as this reinforces the quality of service we strive to provide our customers. Should you have any more questions or need assistance in the future, please feel free to reach out. We’re here to ensure your experience with Liberty continues to exceed your expectations. Thank you again for choosing Liberty, and for putting your trust in us!
Reviewed Jan. 23, 2026
Big shout out to Dave at Liberty Home Guard! He made the entire process seamless and stress-free. Dave is responsive, transparent and genuinely cares about finding the right solution for your home. Highly recommend his services!
Thank you for sharing your wonderful experience, Doug!
We're thrilled to hear that Dave made your service seamless and stress-free with his responsiveness, transparency, and genuine care for providing the right solutions. It's feedback like yours that truly highlights the dedication and positive impact our team members have on our valued customers.
Your high recommendations are greatly appreciated, and we are delighted Dave could make such a positive impression. If you ever need further assistance or have any future inquiries, please feel free to reach out. We're committed to delivering exceptional customer service and ensuring all of your interactions reflect our standards.
Thank you again for choosing us, and we look forward to being of service to you in the future!
Reviewed Jan. 23, 2026
Harry ** a quintessential first rate representative. Took care of all my concerns. Made me feel at ease and gave me a reason to move forward with a positive decision. Make sure you do not lose people like Mr. **. He’s a cherry on top of the whipped cream.
Thank you for sharing such delightful feedback about your experience, Joel!
Your kind words highlight the quality of service and exceptional dedication our team strives to deliver. We value team members like Harry who consistently provide outstanding support, and your recognition of his excellent service motivates us to maintain our high standards.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your experiences with our company continue to be as positive as possible. Thank you again for acknowledging Harry’s contribution, and for choosing us!
Reviewed Jan. 23, 2026
I spoke with Sean **, he was vary professional explaining the information I need to know about the program. He helped me pick the six year program and with that he explained all that the program it covered.
Thank you for sharing your wonderful experience with us, Richard!
We're delighted to hear that Sean was so professional and thorough in helping you understand the details of our program and selecting the six-year plan that best suits your needs. Providing expert guidance and clear explanations are aspects we proudly prioritize in our service. Should you have any more questions or require further assistance, please don't hesitate to reach out. We are eager to continue supporting you and ensuring that your experience remains exceptional.
Thank you again for your feedback and for choosing us for your program needs!
Reviewed Jan. 22, 2026
I've had Liberty Home Guard for a while, but it seems like the service was charging me extra to install the parts. Once I paid the deductible, they should come out here and fix whatever the problem is and install the parts. So, I really wasn't happy with it. They didn't disclose that there was an extra charge on installing the parts. Because once I paid the deductible, then they want to slap an extra charge on there for installing the part. I should be covered under the deductible. The problem was a sensor in the refrigerator. The tech came out here and fixed the problem, but I had to pay another extra $83 for the install.
Reviewed Jan. 22, 2026
Called up Liberty Home Guard to try and deal with my difficulty in payments and was dealt with by John **. He quickly and efficiently managed to resolve my monthly payments issues and ensured continuity of coverage. A big kudos to John for his help and support, it was deeply appreciated.
Thank you for leaving such heartfelt feedback, Danial!
We're ecstatic to hear that John efficiently solved your payment issues and ensured your coverage continued smoothly. Your kind words are greatly valued and demonstrate the dedication we aim to deliver to all our members through personable assistance and reliable service. If you have any further questions or need additional support, we're always here to help.
We look forward to continuing offering you outstanding service. Thank you for allowing us the opportunity to assist!
Reviewed Jan. 22, 2026
Dave was extremely helpful with answering all of my questions. Provided feedback and did not try to upsale unneeded products. Explained how to contact representatives when the time arrives to need assistance.
Thank you so much for taking the time to share your kind words, Shannon!
We're thrilled to hear that Dave provided helpful and honest guidance by answering your questions and offering product feedback without upselling. His transparent approach and efforts to explain how to reach out for customer support truly reflect our commitment to exceptional service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to provide continued support whenever you need it. Thank you again for your positive feedback and trust in our services!
Reviewed Jan. 22, 2026
I had a water heater and filed a claim for it with Liberty. It took forever to get anybody to come out and it also took forever for them to approve it. Then they didn't want to fix it. They want to replace it, which would have been fine except that they're only gonna pay 100 dollars for it. The guy who came out and told me the part that needed to be fixed, it wasn't the correct part because it's still not fixed. When I told Liberty it was still not fixed, they said, "Then we're just replacing it. We're not gonna fix it." It was a big headache. I'm really pissed off about that. It's still broken. They've closed it because I refuse to go through them for a new one when it's gonna cost me less to do it on my own.
Reviewed Jan. 22, 2026
Company, they used for fixing Refrigerator (TopLine appliance), they have worst customer service. They are not replying phone calls, or text message. It took them almost month to get parts and installed it, after installation with two week it stops working again. After installation they didn't check properly that is there any leak or not. Problem is NOT Resolved yet. Almost 2 months without Refrigerator.
Hello Manish!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Jan. 22, 2026
Kevin M was an absolute rock star when explaining the features and benefits of LHG. I’ve been in sales for 35 years and can authoritatively tell you you’re lucky to have him on staff! You deserve peace of mind with a home warranty service and LHG provides that!
Thank you for taking the time to share such outstanding feedback about your experience with Kevin, and we truly appreciate your expertise in sales backing your praise for his work!
We are thrilled to hear you had such a great interaction focusing on the features and benefits provided by LHG, securing the peace of mind that naturally aligns with our core objectives. A team member like Kevin undoubtedly represents the caliber of service we aim to provide our customers, and we're delighted his guidance stood out so brilliantly.
Feel free to reach out if you need further assistance or have more questions on how LHG can continue to fulfill your needs. We're here to ensure your home warranty service remains ever effective for your reassurance. Thank you again for your trust in LHG and for recognizing Kevin's valuable contribution!
Reviewed Jan. 22, 2026
I had another provider but Liberty gave me a better deal. I also like that they let me call in my own repair people since I’m out in a rural area and don’t have many options. I got the service because I have appliances and I don’t want to pay repair bills when things break. I usually submit my claims online, and it’s easy. I always tell the contractors that I have a Liberty Home Guard and that I will pay them, and Liberty will reimburse me for whatever part they cover. I’ve been with Liberty for about three years and they’re Johnny-on-the-spot. I'm fine with them, which is why I keep them.
Thank you so much for sharing your positive experience with us, Jeanette!
We're delighted to know that switching to Liberty Home Guard has given you peace of mind through a better deal. Understanding that you appreciate the flexibility to choose your own repair professionals is great feedback, especially for customers requiring special accommodations like those in rural areas.
It's also fantastic to hear that our online claim submission process is straightforward for you. Being "Johnny-on-the-spot" speaks volumes about our commitment to providing efficient service, which is at the heart of our mission.
Maintaining your trust over three years is valuable, and we're thrilled that we've met your expectations. Should any questions or further needs arise, don’t hesitate to reach out. We look forward to continuing to serve your home warranty needs!
Reviewed Jan. 22, 2026
I made a claim for my oven and it didn’t go well. Liberty sent out a pair of techs who came out, diagnosed it, and said they would come back, but they never showed up again. Then another pair of techs was sent out to diagnose the issue again, and they couldn’t replicate the problem. One of the techs pulled the oven out, banged up my cabinets, and then put it back in. In the end, they never figured out the problem, and my oven was never fixed. This happened about a year ago and I eventually got tired of taking time off and trying to accommodate them. On the other hand, when my microwave went out, Liberty replaced it. You can see a bracket on one side of the microwave so it wasn’t perfect. But the tech did a good job.
Liberty Home Guard’s customer service has been okay overall. But I’m dissatisfied with my experience. People should stay away from Liberty. I’ve spent a lot of money on them. I signed up for a six-year term with them and the oven was my first claim and it never got resolved, so that’s disappointing.
Reviewed Jan. 22, 2026
Before I purchased a home warranty with Liberty Home Guard, I did a web search and found a couple of companies, then I went to look at the reviews and finalized my choice. Currently, I've been covered with Liberty Home Guard for one and a half years. I normally use the app for claims and it's easy. Sometimes the contractors are good, and sometimes they are okay, but I do not have a good experience with plumbing claims especially. Other than that, it's fine.
Recently, my refrigerator stopped working, and that claim is not going well. Initially, Liberty said someone would come to check that and it happened. In the contractor's point of view, the repair will be more costly, so he submitted a request to replace my refrigerator, then after that, I received a call asking about an extended warranty. It's been almost two weeks now and nothing's moving. I tried to chat as well, but I'm not getting a response. The claim is for a fridge, which is one of the essential items in a home. Without that, it's too difficult. Still, I can suggest people to go for Liberty Home Guard. Overall, I have had good experiences other than the current one.
Thank you for sharing your experiences with Liberty Home Guard, Shwetabh.
We are pleased to hear that you have generally been satisfied with the ease of using our app and the overall protection our services offer. We apologize for the difficulties encountered with your refrigerator claim. Our commitment is to ensure that issues are promptly rectified, and we understand the inconvenience this is causing, especially for such an essential appliance. Please rest assured that we are looking into your situation to expedite the resolution process.
Thank you for recommending Liberty Home Guard to others. Your patience and understanding are greatly appreciated.
Reviewed Jan. 22, 2026
I switched from another company to Liberty Home Guard. It's been about two years now and they're doing much better than the previous company I was with. The technicians they send out have all been professional and I have no complaints. Most of the time, I do claims online. While I don't directly deal with a representative, there was one situation where I was asking for more contribution to a new washing machine and I dealt with a person on the phone, which was all right. We agreed on a slightly higher payment by Liberty Home Guard.
Reviewed Jan. 21, 2026
Sean ** was outstanding in his customer service, understanding and communication of your home warranty product. I will definitely recommend Sean to others. Thank you Sean, great job. Col Redus ** USA (Ret)
Thank you for sharing such wonderful feedback, Redus!
We are thrilled to hear about your positive experience with Sean and how his outstanding service in understanding and communicating the details of our home warranty product made a significant impression. His commitment to delivering exceptional customer service truly aligns with our values.
We appreciate your recommendation, and your acknowledgment not only rewards Sean's dedication but also motivates us to continue providing excellent service to all of our customers. Should you have any further questions or need assistance, we are always here to help. Thank you once again for your kind words and support!
Reviewed Jan. 21, 2026
Dave was a great rep of your company. He was personable, friendly, and knowledgeable. I was initially on the fence about switching home warranty providers but with Dave explaining the different coverage and payment options it was easy for me to make the decision to switch to Liberty. Awesome customer service!
Thank you for sharing your fantastic experience with us, Jacqueline!
It’s wonderful to hear that Dave provided such personable, friendly, and knowledgeable service during your decision-making process. His efforts in explaining our coverage and payment options clearly eased your choice, which is gratifying to hear. We are thrilled to welcome you to Liberty and are excited about providing excellent service in the future.
If you ever have more questions or need assistance down the road, please know we're here to help. Your acknowledgment is much appreciated, and it motivates us to maintain our high standards of customer care! Thank you for choosing us for your home warranty needs.
Reviewed Jan. 20, 2026
It was good talking to Dave. He let me know how things worked and set up a program that we can work with. Being a Vet we are on a very tight budget. There are so many people that it's so hard to understand over the phone but he did a very good job explaining the plan. Thank you.
Thank you for sharing your experience with us, Floyd!
We are delighted to know that Dave was able to clearly explain the program and set up a plan that suits your needs while being considerate of your budget constraints. It's wonderful to hear that his communication made a lasting positive impression. We are dedicated to helping our clients navigate easily through the information they need, especially over the phone.
If there's anything further we can do to assist you, please don't hesitate to reach out. We appreciate the opportunity to support you!
Reviewed Jan. 19, 2026
Freddy patiently answered all my renewal questions and was able to get the best rate for the renewal!! He explained the different options and added coverage with the renewal policy. Liberty claims were promptly settled.
Thank you for sharing your fantastic experience, Joe!
We’re delighted to hear that Freddy was able to patiently assist with your renewal questions and secure the best rate. It’s wonderful to know that his explanations and discussions about options and coverage felt thorough and supportive during the renewal process. Additionally, we’re pleased that our claims service met your expectations through prompt settlement. Your positive feedback reinforces our commitment to delivering exemplary service.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Liberty, and we look forward to continuing to support your needs!
Reviewed Jan. 19, 2026
Updated on 03/11/2026: *3 Yr update*. After 3 yrs and 3 policies with LHG, things have not changed. I have had conversations with multiple managers, left reviews and detailed everything that is wrong with this company but ZERO has changed. Here is what I have learned after 3 yrs and over 20 claims. When you look at the fine print on what they actually cover, you will notice that more than half of the components are not actually covered for each system/appliance. You will also need to have some good knowledge on the different mechanical and electrical components that make up each system in order to understand what the fine print is actually telling you.
There is a very important Limit of Liability under section H10(a)i.3 that states that LHG will cover up to the "Item's Book Value". They use an internal website that tells them how much they will cover for your appliance/system based on its age and model number. This means that it can be as low as $75 if your appliance is at the end of its "average" useful life. Here are the average useful life years according to one of their Sr Managers: A/C is 15 yrs; Microwave, water heater, refrigerator, washer, and dryers are all 10 years.
I have 1.5 yrs left on two of my policies and I am counting down that days. Has it been worth the "great" deal I thought I was getting by purchasing 5+ yr agreements and multiple policies? NO. The one policy where I have had the most claims, I am only about 70% towards recouping what I paid for the policy and what LHG has actually paid out. This would actually be less than 50% if it wasn't for their screw up with the A/C. (see 2nd yr update above)
I am literally counting down the days until each one of my policies end. The headaches, stress, frustration and anxiety are not worth it. If you fight hard and long enough, they will eventually assign a "Senior Manager" to do courtesy credits and/or higher reimbursements but you will have to fight tooth and nail to get anything above the minimum reimbursement.
Original Review: DON'T TRUST THE ALMOST PERFECT 5 STAR RATING!!!
Initial Review: Eric ** did an outstanding job. He was very professional and completed my transaction in a quick and effective manner. Excellent customer service!!
**First year update** LHG always hires the most non experienced technicians (NOT LICENSED/INSURED). Because of this, my new A/C that was installed 5 months ago leaked through my ceiling. After TWO months of wasting time to "determine" if they would pay for the repairs, I had to find and get an A/C tech out to fix the problem because no one would work directly with LHG. This ended up costing me over $8k in lost income.
This has not been the first time LHG has let me down. When my A/C went out last year, they only covered $800 out of the $8200 bill. And just to be fair and give you some context, yes it was almost a 20 year old system and I understand that they prorate the reimbursement, but $800 is a bit ridiculous. The point of purchasing this policy is to help cover these expenses.
Going back to my initial review of this company. I was really excited to have a policy with a company with an almost 5 Star rating. The onboarding process was amazing. The agent was incredible. LHG should hire people like him to work in their customer service department. I am in complete shock every time I have to call and speak to someone in customer service. They are the most ignorant and unhelpful agents that I have ever dealt with. They make up any lie to get you off the phone. They have no clue as to what is actually going on with your claim but they try to sound like they do.
After weeks and months of calling and getting different answers from customer service reps AND their supervisors, I got fed up and decided to change my 5 star rating here on Google to a 1 star. It took LHG less than a week and contact me to find out exactly why I rated them so low. Ever since, I have my own "personal" resolution specialist that updates me on every claim. We'll see how things go from here but LHG really needs to invest their money in training their customer service reps and getting resolution specialist to actually resolve a claim with the 48hrs that they claim it takes for them to make a decision.
To be fair I have three home policies with LHG. They have covered some of the smaller claims, like dishwasher replacements, microwave replacement, ceiling fan replacement, and a garage door motor. But when it comes to big ticket items like A/C replacement, water heater replacement and ceiling/roof repairs...good luck with getting them to pay anywhere close to what it costs to get them fixed/replaced. In the end... DON'T BE FOOLED BY THE ALMOST 5 STAR RATING... These are mostly ratings by customer like me who were asked to review their initial experience with LHG and not the claim process or customer service.
**Second Year Update** The A/C problem continues... The 1 year old A/C that was installed by their "Liberty Home Guard Certified" technician is broke once again. This time a $5k compressor. NOW, LHG is saying that they won't cover the repairs since it is under the manufacturer's warranty. What they don't get is that is was their technician's ineptitude that broke the unit. In the end, I had to hire my own technician to replace the entire system once again since the system that was installed in Dec 2023 was contaminated. So after paying over $28,500 in HVAC replacements and repairs, LHG has only covered $1,400 and this was only after escalating the issue to managers. What a joke!
Reviewed Jan. 18, 2026
Very pleased. Sean ** did a wonderful job explaining the home warranty programs available. He was patient with an old man when I needed further clarification. I can see why the American Legion has selected Liberty Home Guard as a preferred vendor.
Thank you for sharing your wonderful experience with us, Stephen!
We're delighted to hear that Sean provided you with such a great understanding and clarity regarding our home warranty programs. His patience and thorough explanations are what we strive for, reflecting our promise to deliver top-notch service and customer care.
Should you have any more questions or require further clarification, please don't hesitate to reach out. Thank you again for sharing your positive experience, and we look forward to continuing to meet and exceed your home warranty expectations!
Reviewed Jan. 18, 2026
We recently worked with Alex ** to set up a 6-year 'Total Home Guard' plan for my new property in Cromwell. Alex was fantastic—very patient, professional, and helped me lock in a great long term deal. As we are new customers, we haven't had to file a claim yet, so we don't know how fast the actual repair services are. However, if the maintenance and repair side of the company is even half as good as Alex’s help during the setup, we’ll be very happy customers. We’ll be sure to update this review once we’ve had our first service call, but for now, 5 stars for the great start and the peace of mind!
Thank you so much for your kind words and for sharing your experience with us, Khatia.
We are thrilled to hear that Alex provided exceptional service while setting up your ‘Total Home Guard’ plan, making the process smooth and professional. His dedication to helping you secure a long-term deal truly embodies our commitment to client satisfaction.
Although you haven't had the opportunity to utilize our claims services just yet, we're confident in delivering efficient and high-quality customer service whenever needed. Your words bring us immense joy and reflect exactly the level of support we strive to provide all our customers.
Should you have any questions or require assistance in the future, please feel free to reach out. We're eager to continue supporting your needs and thank you once again for choosing us. We look forward to hearing more about any future service experiences!
Reviewed Jan. 18, 2026
The salesperson of Liberty Home Guard lied to me. I got them because they said that they are one of the few people that covers well systems. But they don’t. I'm just waiting until my contract runs out and then I'm not renewing with them. I tried to call to cancel. It took two weeks to get someone to respond to the email and they really didn't want to do it to the point where they were willing to actually cover the well. But then, there were issues with the contractor. And it took six months before I could even get anyone to go out there.
But when I had a microwave replaced, it was relatively easy and painless. It went well. The person that they sent out there was good. He was amazing. There were scheduling issues because they put him on the schedule without informing him and he didn't know. I live in the middle of the woods and it's hard for people to come out to me. I had to call and reschedule with him. But when he finally had time to come out, it went great.
Generally, the contractors I've had with them have been good for the most part. People should just make sure they read the contract. There are some fees. If you get an electrician, and even if you just have to go up there and check a wire, it's over $100 just for him to do that.
Reviewed Jan. 17, 2026
I had a faucet frozen under sink, a technician came out. Spoke no English. The only part I could get, was $35O. New faucet, I cancelled warranty. I called and talked to Eli **. He said no problem will send all his information within 5 minutes. He said get a plumber out there, Send him paid invoice. Never heard a word, Then my credit card was charged for monthly fee. I called bank. Then I suddenly heard from them again, I was told send paid invoice and we will pay. I basically told them you send money and I’ll send paid invoice, never heard from them, they refused to send 90$ service fee. The bank got my monthly back. Not a very good way to do business, never received receipt from technician.
Hello Barbara!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Jan. 16, 2026
This was one of the worst purchases that I have ever made. We had purchased a home and decided to purchase a home warranty since the appliances in the home were older but high end units. When I contacted Liberty Home Guard about their warranty, I specifically asked about the older home appliances and was assured that there was coverage up to $2000 for repairs if there was a failure. Well about 4 months into the warranty, our Thermador Range failed. The claim was easy to make and a technician came to the house to diagnose the issues. The claim was immediately denied due to the age of the range.
I contacted Liberty Home Guard claims to discuss the denial, which ended up in complete frustration. They offered me $300 as a good will gesture to replace the range. This range new is over $12,000. The claims representative stated that the book value of the range was not adequate for the repairs required, which totaled approximately $1100 - well under the $2000 limit. I requested to be provided the "book value" of the range, which they would never produce since it does not exist. The contract does state that the book value of the appliance does factor into any claims but they will never provide you with an actual book value from an independent source.
I ended up canceling the contract immediately and had an incredibly difficult time receiving a refund. They even went as far as to send me a check, canceled the check and then provided the prorated refund via the credit card that I utilized to purchase the warranty. I would never recommend this company for a home warranty, as it was one of the worst experiences that I have been through.
Hello Mark!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Jan. 15, 2026
The contractors have been pretty good. Luckily, the claims I did with Liberty were really simple and they didn't mind taking care of them. I had an AC issue, but it was just a safety valve thing so it was a real easy fix. Another really easy fix was the main pipe cracked and just needed to be repaired for the plumbing. For those type of situations, Liberty is good, but those are also things you could easily pretty much do yourself for cheaper.
I know that there are situations where they wouldn't wanna pay for stuff but I didn't have those situations. The only thing is I told Liberty I didn't want a renewal and to take me off automatic renewal, but they did it anyway. Last year, I had that problem and they helped me out. They said they fixed it and gave me a credit. If it does that again, I'm definitely gonna cancel because I'm not planning on renewing it.
Thank you for sharing your experiences with Liberty Home Guard, Daniel.
We're glad to hear that you found the claims process straightforward and that our contractors provided satisfactory service for your minor repairs. We appreciate your feedback regarding our automatic renewal process and apologize for any inconvenience it caused. Ensuring our procedures meet your expectations is our priority, and we will investigate this to avoid future occurrences.
Please don't hesitate to reach out if you need further assistance with your policy management. Your feedback about concerns with larger claims is also well-noted, and we encourage you to contact our customer support team for any questions or specific scenarios you’d like clarity on. Thank you for choosing Liberty Home Guard.
Reviewed Jan. 15, 2026
I had a great experience working with Dave **. He was very thorough and patient with me through the process and explained everything very well. I highly recommend him to anyone looking for a home warranty.
Thank you so much for sharing your outstanding experience with us, Richard!
We're delighted to know that Dave offered such thorough and patient assistance, clearly explaining the process to make things easier for you. Your recommendation speaks volumes about his dedication to delivering exemplary service, and we truly value the confidence you place in choosing our home warranty solutions.
If you have any more questions or require further assistance along the way, please don't hesitate to reach out. We're here to provide exceptional support for all your needs. Thank you for recommending us, and we're eager to continue delivering wonderful experiences to you!
Reviewed Jan. 15, 2026
My experiences with Liberty Home Guard have been favorable. Submitting a claim is fairly smooth. They immediately work with the claim and process it, and off it goes. I do my claims on the phone and they routinely send me information about the contractors by email and text. Generally, the contractors have been good. I've used my folks routinely, but on occasion, I use Liberty's.
Thank you for sharing your delightful experiences with Liberty Home Guard, Pete!
We’re pleased to learn that the smooth claims process and clear communication regarding contractor appointments have provided you with peace of mind. It's gratifying to know our service synchronized so well with your preference for handling matters over the phone.
Your thoughtful comments about using personal contacts when you prefer are noted, and we appreciate your versatility in working with our contractors. It’s fantastic to hear that you're considering recommending us to friends and family—it is success stories like yours that inspire and drive the spirit of our service.
Should you need any further assistance or wish to learn more, don’t hesitate to reach out. Our esteemed priority is to ensure your ongoing satisfaction.
Reviewed Jan. 14, 2026
I've been with Liberty Home Guard for a year and a half, and I've only submitted one claim that I did online. Their website was user-friendly. I was given information about the company that was gonna come out, and then the company called me before they came. The contractor looked at the appliance, determined that it would be more cost-efficient to replace it than replace the part, and then they submitted that to Liberty Home Guard. Liberty did me right by the one claim I've had, so I have no complaints with them.
Thank you for sharing your positive experience with Liberty Home Guard, Charles!
We're thrilled to learn that your journey with us over the past year and a half has been seamless, particularly with our straightforward and user-friendly online claim submission process. It's rewarding to hear that your only claim—a testament to your reliability—was handled smoothly, with efficient service and a professional contractor provided. Ensuring cost-effective solutions while meeting customer needs is at the core of what we do.
If you have any further feedback or need assistance in the future, please feel free to reach out anytime. We appreciate your trust in Liberty Home Guard and look forward to continuing to serve you exquisitely.
Reviewed Jan. 14, 2026
I had very bad experiences with my previous home warranty provider so I swapped and went with Liberty Home Guard. On the positive side, they're usually pretty quick about finding a contractor though I've had to bug a contractor to get them to respond. However, the whole negotiation between you and them and finally getting to a resolution seems to take a little while. I haven't had an AC go out, but if I did, that would be very frustrating waiting a long time for them to do their negotiation while there's no air conditioning in my home.
Additionally, they should do a better job of communicating that if they do a replacement, they'll never cover installation. I had to find that out the hard way. That needs to be better communicated upfront. One thing Liberty should look at is adding an add-on coverage that would take care of installation. That would be something that people would be interested in. But everything else has been pretty smooth. Right now, I'm waiting on them to respond on a garage door opener. The claims I've filed have typically been more handyman services than electricians or plumbers. But they've gotten the job done, so I can't complain.
Thank you for sharing your experience with Liberty Home Guard, Justin.
We're delighted to hear that our service efficiently connects you with contractors and provides a smooth experience overall. We truly value this feedback as it helps improve our offerings. We regret any lack of clarity regarding the coverage of installation costs during replacements and appreciate your bringing this to our attention.
Your communication suggestion is welcomed, and we are committed to enhancing this aspect to prevent unexpected expenses in the future. We value your recommendation and encourage prospective customers to stay informed about the finer details of coverage. If there is anything more we can do for you or further clarifications you need, feel free to contact us anytime. We appreciate you choosing Liberty Home Guard and look forward to continually serving you well.
Reviewed Jan. 14, 2026
My claim with Liberty Home Guard was reasonably well-handled. The contractor who came out was outstanding. They replaced the control board on the oven that would not light. The repair took less than an hour and now everything is working fine. The communication at Liberty side of the equation could be improved a little bit, but the contracting side was fine. Other than that, Liberty is reasonably good. I'd tell others to give them a try.
Thank you for taking the time to share your experience with Liberty Home Guard, Brent!
We’re delighted to hear that your issue was efficiently resolved with the swift replacement of your stove’s control board. We pride ourselves on providing excellent contractor services, and we’re glad they met your expectations. Your suggestion about enhancing communication is greatly valued, and we are dedicated to enhancing this aspect to better serve your needs in the future.
We’re grateful for your recommendation and open approach, and should you have any more feedback or need further assistance, please don’t hesitate to reach out. Thank you for considering Liberty Home Guard; we look forward to an opportunity to provide exceptional service to you and others.
Reviewed Jan. 14, 2026
When filing a claim online, Liberty's website is very user-friendly. Any time I've called in a claim, they've handled it well too. Recently, I had a claim for my Samsung refrigerator. It wasn't making ice then all of a sudden the freezer went out as well. But it couldn't be serviced so I went on and got a new one. I'm gonna send in the receipt. They also want a picture of the refrigerator and where it is to verify, which I understand.
I'm pretty satisfied with Liberty Home Guard and I've already referred a lot of people to them. When you call in, they're not gonna give you the runaround. They fix the issue and if they can't, they will either replace it or reimburse you. They're top shape. The contractors that come out are very good as well.
Thank you for sharing your fantastic experience with us, Rodama!
We're thrilled to hear that you found the claims process through Liberty’s website to be straightforward and user-friendly, and that the contractors met your expectations. Your appreciation for easy access to contractor details underscores our commitment to transparency.
Shouldering the guidance process promptly addressed your refrigerator issue, leading to efficient handling and reimbursement for a replacement—which we’re pleased flowed smoothly for you. Recommending our services warms our heart, and we’re gratified knowing our reliability has genuinely supported you so far.
Please don’t hesitate to reach out if you have any further inquiries or need assistance. We're here to ensure your experience continues to exceed expectations. Thank you for choosing Liberty and trusting us with your home needs!
Reviewed Jan. 14, 2026
I like that Liberty Home Guard has people that will come out, and the process is very smooth. I can do things online. I can do things without trouble like I've had in the past. I've done my claims online. It's easy. Also, so far, the contractors have been good. Liberty Home Guard is worth a shot. I already referred somebody to them.
Thank you for sharing your experience with Liberty Home Guard, Jeffrey!
We're delighted to hear that our online claims process and the quality of contractors provided met your expectations, offering you a seamless and convenient service. The ease of managing your home needs digitally is of utmost importance, and your recommendation to friends and family is highly valued and appreciated.
It’s fantastic to know that you’ve already shared your positive experience with others. Should you have any further needs or enquiries, please don’t hesitate to reach out. Thank you for choosing Liberty Home Guard!
Reviewed Jan. 14, 2026
We usually get online to do our claims to Liberty Home Guard. It would be easier to call though. I wish there was an easier way to talk to somebody because sometimes things get a little jumbled and we have to go back and forth. The contractors have been okay. I wish they were always local, because most of the time they're not. Other than those, I like the service itself. It's a good thing to have. It helps us
Thank you for sharing your experience with Liberty Home Guard, Lyman!
We're pleased to hear that the straightforward online claims process and reliable service from our contractors have provided peace of mind. Your feedback on enhancing communication channels is invaluable, and we're committed to making constant improvements for better ease of connection.
We appreciate your insights and look forward to continuously ensuring we meet your expectations. If there's anything more we can do or if you have anymore concerns, feel free to reach out.
Reviewed Jan. 14, 2026
I called to start a plan and only had a few minutes to spare, due to an upcoming meeting. Keith was helpful, efficient, knowledgeable and very courteous! I am looking forward to having a pleasant experience with your services.
Thank you for sharing your positive experience with us, Angela!
We're delighted to hear that Keith managed your phone call efficiently and courteously despite your limited time. His knowledgeable and helpful service reflects our dedication to providing great customer experiences. We're equally excited to continue delivering pleasant service to you and assisting with any future needs.
Should any questions arise, please feel free to reach out at any time. Welcome aboard, and thanks again for choosing our services!
Reviewed Jan. 14, 2026
Overall, Liberty Home Guard has been okay. We've used it a couple of times and the process has been pretty smooth. However, the first time, it had to do with a plumbing leak, and there were some other issues that came up with the plumber that we never got fully resolved. They came in and fixed the leak. But as they were working, they accidentally spilled some of the purple primer for the pipes on my wife's shoes, and it wouldn't come off. They said that they had their own liability insurance so they would send me a check, but it never came.
We followed up and kept on going back and forth with them, but we kept being pushed off. I had gone back to Liberty to tell them about it and complain, but they said it was out of their hands. But other than that, there was one other claim that I used them for, and it was straightforward.
Reviewed Jan. 14, 2026
For my most recent dishwasher claim with Liberty, I was not happy with it because the tech could not speak English. He didn't identify himself. He was also trying to bill me for something when I had prepaid for it for the checkout fee that I had to have. Then they also canceled because of the weather. Liberty needs to be reaching out to repair people with a set criteria of how they're gonna introduce themselves, and that they need to be dressed so they're identifiable. And if they're vending from umpteen different places, they should at least call, text or leave a message so that you know that someone's coming.
I also noticed that my phone was blowing up in the last few months because now they wanna charge me for the furnace and other heavy duty mechanics that I have in my home. When I took out the policy, which was a five-year policy, it was covered and they gave me quotes as to how much it was covered for, so I have no idea whether they've stripped it away or what.
Hello Frank!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Jan. 14, 2026
I appreciate that Dave was available so late in the day. I didn't have to wait in a queue or on hold. Dave was able to resolve my issue quickly. He was professional and knowledgeable. Dave is an A+, this questionnaire is a C.
Reviewed Jan. 13, 2026
Mel was very professional and attentive to my home warranty needs! He was very knowledgeable and was able to answer all my home warranty questions. I am looking forward to working with this company.
Thank you for sharing your amazing experience with us, Pat!
We're thrilled to hear that Mel provided such professional and attentive service, effectively addressing all your home warranty inquiries. Mel's dedication to assisting our customers exemplifies our commitment to customer satisfaction. We're excited about having the opportunity to support your home warranty needs further.
Should you have any questions or require further assistance, please feel free to reach out to us at any time. We're here to help, and we look forward to continuing this positive experience with you.
Reviewed Jan. 13, 2026
My sales rep, Kevin ** was fantastic both in engagement and in looking for solutions or answering my questions. He deserves recognition and probably some sort of monetary compensation because he should be representative of all your reps and hopefully he is. Hope this experience continues for the duration of my policy.
Thank you for sharing your wonderful feedback with us, Darin!
We're thrilled to hear that Kevin provided you with exceptional service by thoroughly engaging with you and addressing your inquiries. It's dedicated team members like Kevin who ensure our customers receive the best possible service and solutions.
Should you have any questions or require further assistance, feel free to reach out. We value your feedback and are here to support you. Thank you for choosing us and for showcasing the exceptional efforts of our staff!
Reviewed Jan. 13, 2026
Daniel provided excellent customer service while assisting me with setting up my Liberty Home Guard home warranty. He was knowledgeable, patient, and took the time to clearly explain coverage options and answer all of my questions. He made sure I understood the plan before moving forward and presented additional options without being overly aggressive. Overall, he represented the company well and made the process smooth and straightforward.
Thank you for sharing your wonderful experience with us, Cassandra!
We're incredibly pleased to hear about the exceptional service that Daniel provided while helping you set up your Liberty Home Guard home warranty. His knowledge, patience, and ability to clearly explain coverage options reflect our commitment to exceptional customer service. We're glad to hear the process was smooth and that he could present additional options in a non-aggressive manner, upholding the supportive environment we aim to create.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
Reviewed Jan. 13, 2026
I had a great experience working with Dave **. He was very informative and helped me understand the terms of the policy. As a result, I bought 4 policies from him. I have always worked with American Home Shield so I’m excited to work with Dave and his team.
Thank you so much for sharing your wonderful experience with us, Peter!
It's immensely gratifying to know that Dave provided such informative assistance and clarified the details of the policies for you. Your trust in purchasing four policies speaks volumes of his dedication to excellence, and highlights the strength of the service we strive to offer. Excitement like yours motivates us to ensure all our clients receive this exceptional level of care.
If you have any further questions or desire additional support, feel free to reach out anytime. We are eager and committed to supporting your needs. Welcome to Dave’s team, and thank you for the wonderful vote of confidence in our services!
Reviewed Jan. 13, 2026
Kevin was very helpful while going over my options, and assisted me in getting the best rate. I am pleased with the options he presented, as I’m a first-time homebuyer. He was very receptive to my questions and concerns. Thank you, Kevin!!!
Thank you so much for sharing your experience with us, Holly!
We are incredibly pleased to hear that Kevin was so helpful and informative in assisting with your first home purchase. His ability to address your questions and concerns clearly reflects our commitment to delivering excellent customer service and ensuring you secure the best options available. Your journey as a first-time homebuyer is made smoother by effective guidance like Kevin's, and your appreciation truly energizes our team.
If you have any more questions or need any further assistance, please feel free to reach out at any time. Thank you once again for choosing us, and we look forward to any opportunity to serve you further!
Reviewed Jan. 13, 2026
I received outstanding custom service from Manny C at Liberty Home Guard. He was professional, attentive, and very helpful throughout the process. I will always recommend to family members and friends.
Thank you so much for sharing your outstanding experience with us, Prosper!
We are overjoyed to know that Manny C demonstrated such professionalism and attentiveness in helping you. Ensuring our customers receive top-notch service is paramount to us, and your commendation serves as a glowing testament to Manny’s commitment to excellence. Your recommendation means the world to us, and we’re thrilled to entrust acquaintances and family members to experience the same dedicated service you’ve so positively reviewed.
Should you have any more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing Liberty Home Guard, and we look forward to many more interactions where we exceed your expectations!
Reviewed Jan. 13, 2026
I found my Host to be very attentive, professional, and patient. he could answer my questions and offered me several options. To me customer service is everything if I'm not happy with the customer service I will probably not buy. My customer. Service was very good. My experience was pleasant. Thank you for asking.
Thank you for sharing your positive experience with us, Rita!
We're delighted to hear that your host was attentive, professional, and patient, ensuring you received exceptional customer service. It's heartening to know that he addressed all your questions and provided varying options to meet your needs. Creating rememberable and pleasant experiences for our customers is our utmost priority.
Should you have any further questions or require assistance in the future, please feel free to reach out. We look forward to serving you again and continuing to earn your trust.
Reviewed Jan. 13, 2026
I was given so much inaccurate information about my coverage. Extremely disappointed. Would not recommend to anyone. They said what you want to hear to make the sale and then reword it all in the fine print. 3 weeks after claim and a technician still hasn’t come and when I call customer service they are not helpful.
Hello Patrick!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Jan. 12, 2026
My garbage disposal failed and is causing a leak. Luke was friendly, patient, and thorough. He ensured that I knew all of my options, and I appreciated his kindness and customer service. Thank you, Luke.
Leah
Thank you for sharing your positive experience with us, Leah!
We’re delighted to hear about the exceptional service Luke provided. His friendliness, patience, and thorough explanation of your options clearly enhanced your experience, and we're thrilled to see his customer service leaving such a positive impression despite the disappointing issue with your garbage disposal. It's experiences like yours that inspire us in our commitment to excellent service.
If you have any further questions or need additional assistance resolving your disposal issue, please don't hesitate to connect with us. Your support is greatly appreciated, and we look forward to addressing any future needs you may have.
Reviewed Jan. 12, 2026
I obtained all necessary coverage needed, and the phone call was brief. The communication was direct and well-articulated. Excellent customer service was provided. I highly recommend this service. Kevin did an amazing job!
Thank you so much for sharing your wonderful experience with us, Marlen!
We’re thrilled to hear that the necessary coverage was secured efficiently and that the conversation was concise and effective. Kevin’s outstanding service and attention to detail truly made an impact, enhancing your overall experience. Your high recommendation is immensely appreciated, and we're glad to exceed your expectations.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure all your experience remain seamless and enjoyable. Thank you for choosing our service!
Reviewed Jan. 12, 2026
I was searching for a new policy that was more affordable. Daniel was very helpful in getting me set up with my new policy and going through the different options with me. He was patient, provided great customer service, and went through the steps in the process with me.
Thank you for sharing your positive experience with us, Charles!
We're delighted to hear how helpful Daniel was in guiding you through various options and ensuring an understanding of the process. It's wonderful to know that his patience and excellent service made setting up your new policy straightforward and affordable. We prioritize making the process smooth and satisfactory for all our customers.
Should you have any additional questions or need further assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
Reviewed Jan. 12, 2026
Kevin was very patient answering all my questions, he even hold in line while I was trying to cancel with my previous home warranty company. He gave me tips on how to handle my cancellation as I was getting a hard time trying to cancel. He gave me the best price for 3 and half year contract and is a lot of savings compare to my previous home warranty company. I'm giving it a try and hope is as good as Kevin described!
Thank you so much for sharing your wonderful experience, and welcome aboard Mitchelle!
We are thrilled to hear that Kevin’s patient and attentive support made such a strong impression. Ensuring our customers receive helpful guidance, especially amidst transitions, is something we take great pride in. It’s fantastic to know that Kevin was able to assist with both competitive pricing and advice about your previous plan.
We’re eager to provide excellent service as promised by Kevin in your new journey with us. Should you have any more questions or need assistance further down the road, please feel free to reach out. Your confidence in our service is greatly appreciated, and we look forward to exceeding your expectations!
Reviewed Jan. 11, 2026
Kevin was very professional. He understood that my current home warranty company raised their prices and he worked hard to get me a better contact. He also provided some facts about my current company which helped make my decision easier.
Thank you for sharing your positive review, Mitchel!
We’re delighted to hear about your experience with Kevin. His professionalism in understanding your needs and providing information to help make your decision easier truly reflects the kind of customer service we strive to deliver. We've ensured that our team works diligently to offer competitive alternatives tailored just for you, as Kevin has demonstrated.
If there’s anything more you need or would like to explore even further, don’t hesitate to reach out. We appreciate your trust and look forward to continuing to serve you in the best possible way. Thank you for choosing our service!
Reviewed Jan. 11, 2026
Sean was a great representative. He provided ample information, answered all questions upfront or provided solutions for my answers without me having to ask. Additionally, he masked questions and provided discounts for which I wouldn’t have thought of. Sean was very thoughtful and through representative. I am thankful my interaction was with him. If the overall customer service provided by your company is comparable to Sean’s, I know I’ll be satisfied. Thank you.
Thank you for sharing your fantastic experience , Cindy!
We're delighted to read about how he answered your questions thoroughly and even provided solutions and discounts without prompting. It’s interactions like yours that positively underscore the dedication of our representatives in ensuring customer satisfaction. It's great to know how satisfying Sean’s help was, and we're committed to providing that same level of thoughtful service across the board.
We look forward to serving you again. Should you have anything more to discuss in the future, feel free to reach out.
Reviewed Jan. 11, 2026
Originally I had gone online and then got some phone calls from my number. I didn’t know. However, Hunter left a message and said he thinks he could get me a better deal, and did he ever. I suggest anyone who is interested in a Home Warranty with Liberty that they take the time to make the call.
Thank you for sharing your experience with us, Michele.
We're delighted to hear that Hunter provided you with a fantastic deal. Recommendations like yours mean a lot, and we appreciate you suggesting others to reach out for our home warranty services.
If there's anything else we can assist you with in the future, please feel free to let us know. We’re always here to help!
Reviewed Jan. 10, 2026
Kevin ** did a fantastic job walking me through the whole process before my purchase as well as he answered every question I had for him about the plan I was selecting. Kevin also made sure I had the best rate possible to fit my monthly budget while explaining all the benefits that came with each plan offered.
Thank you for sharing your wonderful experience with us, Jack!
We’re delighted to hear how Kevin guided you with such detailed and professional support throughout your purchase process. Ensuring our customers find the best plans to suit their needs and budget is a higher priority, and it’s great to know Kevin was successful in doing just that while highlighting the benefits each option could offer. We'll be sure to pass on your kind words to him—it will surely mean a great deal.
Should you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support!
Reviewed Jan. 9, 2026
Signing up was easy and Kevin was very helpful. The rates are good compared with other inquiries. Six year plan is a great deal but requires the money upfront so I had to go with the one year plan. I’m hoping that my claims are as easy and fair as signing up.
Thank you for your kind feedback, Dalynne!
We're so glad to hear that Kevin made your onboarding experience smooth and that you find our rates competitive. While we acknowledge the commitment needed for our six-year plan, it’s great to hear you were able to select an option the suits you best. We're fully committed to making your claims process just as satisfactory.
If you have any questions or need assistance in the future, please don't hesitate to reach out. Welcome aboard, and we’re thrilled to have you with us!
Original Review: Jan. 9, 2026
I am so frustrated with your company. We have a broken dishwasher. They came out 12 days ago and said it would be 1 to 2 days. It’s been 12 days. I’ve called daily and every time I get the same reply, it will be 24 to 48 hours, very frustrated. Luke helped me and reassured me that it will finally be taken care of so let’s see. I had a lot of hope for this company and I want to be a fan. Luke was very helpful. Luke ** was the best agent! I’ve talked to 6 and he was the best
Hello Tom!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Jan. 8, 2026
Just signed up with Liberty Home Guard for a 5 years + 1 year bonus Home warranty contract. Seems like a very good deal for total home systems, equipment, roof leak coverage. The LHG representative (Dave **) is very knowledgeable, helpful and friendly. Strongly recommend anyone who needs a good and affordable home warranty.
Thank you for sharing your fantastic review with us, Hiep!
We're delighted to hear about your positive buying experience with Liberty Home Guard and how Dave Mitchell’s exceptional assistance made the process smooth and pleasant for you. Entering into a 5-year contract with the extra year's coverage certainly shows faith in our comprehensive offerings, and we're thrilled it's resonated well with you.
We appreciate your strong recommendation and are here should you need any further assistance or have any questions. Welcome to the Liberty Home Guard family, and we look forward to supporting your home protection needs!
Reviewed Jan. 7, 2026
Kevin was great, he waited for me. I got rid of the last home warranty company because all this time of paying, monthly, I had to go into my own pocket to replace a part. I don't want to do that again. I'm told that you are the BEST!
Thank you for sharing your positive experience with us, Yvonne!
We're delighted to hear about Kevin's exceptional service during the transition to our warranty and genuinely appreciate your decision to choose us over your previous provider. We understand the importance of a reliable warranty service, and we're committed to ensuring you won't have to deal with unexpected expenses again.
If you ever have questions or need assistance, please don't hesitate to reach out. Welcome to our family, and we're thrilled to have the opportunity to serve you!
Reviewed Jan. 6, 2026
I phoned Liberty to get some help with an online problem in renewing my warranty. Sam helped me get an even better deal than the one online. He was very personable and knowledgeable, a credit to liberty home guard. Thanks, Sam.
Thank you for sharing your wonderful experience with us, Lynn!
We're delighted to hear that Sam provided personable and helpful service in extending an even better deal on your warranty renewal. It's always our goal to exceed expectations through knowledgeable and friendly assistance. Your commendation of Sam's efforts is much appreciated.
Should you need any more help or have additional questions in the future, please don't hesitate to reach out. Thank you for choosing Liberty Home Guard; we look forward to continually supporting you!
Reviewed Jan. 6, 2026
Keith was efficient, knowledgeable and got us the most efficient policy available. I appreciate the time you took thoroughly explain the process and provide the discount based on my age and incentive.
Thank you so much for sharing your positive experience with us, Melody!
We're thrilled to hear that Keith provided you with efficient and knowledgeable service, assisting in finding a policy that suits your needs perfectly. Taking the time to explain the process and helping you benefit from available discounts is part of the value we strive to deliver to every customer.
We appreciate your kind words and trust in our services. If you require any further assistance or questions in the future, please don't hesitate to reach out.
Reviewed Jan. 5, 2026
Looking for a home warranty company is a daunting process. But your representative, Freddie **, was very helpful and knowledgeable! It was a pleasure doing business with him! What a wonderful experience!!
Thank you for your uplifting feedback, Treva!
We're thrilled to hear about your fantastic experience with our representative, Freddie. It's wonderful to know that his helpfulness and knowledge made the daunting process of finding a home warranty feel rewarding and enjoyable for you.
We always strive to provide exceptional service, and it’s fulfilling to see our efforts resulted in such a positive experience. Should you have any further questions or need assistance in the future, please don't hesitate to reach out.
Welcome to our service family—we're delighted to have you with us!
Reviewed Jan. 5, 2026
Thank you Freddy for your outstanding customer service today. Thanks for providing me with all the senior options today. I think I made the right choice. I am so glad I was able to have my concerns addressed.
Thank you so much for sharing your wonderful experience with us, James!
We're delighted to hear that Freddy was able to provide outstanding customer service and assist you with your options. It's great to know that we were able to address your concerns and help you make the right choice. We're here to support you, and should you have any further questions or need assistance, please feel free to reach out.
Your time spent with us is genuinely valued, and it brings us immense joy knowing you had such a positive experience. We look forward to continuing to assist you!
Reviewed Jan. 5, 2026
Kevin was a great guy. Really worked to get my business today and it all worked out. He had an amazing offer for a 3 year deal and I wished I could’ve taken advantage of it. Really looking forward to working with Liberty Home Guard.
Thank you so much for sharing your delightful experience with us, Chris!
We're thrilled to learn how much you appreciated Kevin's efforts and that you're on board to start our services. It’s great to hear he presented you an amazing offer; coupled with the promising journey you foresee with Liberty Home Guard. We are committed to making your experience with us exceptional in every way.
If you have any questions or need further assistance as you commence this new journey, we’re here to help. We greatly value your enthusiasm and look forward to providing outstanding service in the near future!
Reviewed Jan. 4, 2026
Hunter was very nice and knowledgeable. He was able to answer all of my questions without hesitation and was willing to work with me. He told me what my options were so I was able to choose what worked best for me and with no pressure.
Thank you for sharing your positive experience with us, Becky!
We're delighted to hear that Hunter provided exceptional service, answering all your questions knowledgeable and without pressure. Offering you clarity and options tailored to your needs embodies the quality service we strive to deliver to every customer.
Please feel free to contact us if you have further questions or need any assistance. We appreciate your feedback and look forward to continuing to serve you with excellence!
Reviewed Jan. 4, 2026
Kevin was spot on with the prices and coverage! I appreciate his expeditious service and professionalism! He was also available via phone for additional assistance. No overseas representatives. He also stated there are no annual increases! This was a positive experience for starting 2026!!!
Thank you for sharing your wonderful experience with us, Keira!
We’re delighted to hear that Kevin's guidance, pricing, and customer service thoroughly met your expectations. It's great that his seamless support and timely assistance enhanced your overall experience. The fact there's no increase in annual rates and with representatives reachable directly faceted your circulatory choosing us means a lot. Welcome to a fulfilling start toward 2026 with our solid team here.
If there’s anything more we can do to assist, please don’t hesitate to let us know—peace of mind safety strategy now steering vital reach.
Reviewed Jan. 3, 2026
Do not purchase this home warranty. They will scam you on the price and send technicians that are not licensed. I have been going through hell since July 23, 2025 with this fraudulent company. The technician they send flooded my second floor and LHG refused to make me whole. Check the Better Business Bureau reviews. They are terrible. Also, you cannot locate their Google review although they use it for advertising.
Reviewed Jan. 2, 2026
Hunter ** was professional and willing to listen when I had questions. Politely responded and was knowledgeable of process and different options. Great coverage for the price. Hope I don’t need it but better to have it and not need it than to need and not have.
Thank you for sharing your outstanding experience with our team, Vincent!
We're thrilled to read about your positive interaction with Hunter. It's always gratifying to hear that our representatives are professional, attentive, and knowledgeable. We aim to provide reliable coverage at a competitive price, giving you peace of mind knowing you're protected. Thank you for choosing us, and remember, we're here to assist should you ever have any more questions or need further assistance.
Thank you once again, and we look forward to continuing to serve you!
Reviewed Jan. 2, 2026
Liked the fact he listened to me which is far more important than getting your sales pitch in. He answered my questions and understood my concerns and reacted accordingly. I felt understood for once with a sales person. I very rarely have that so I appreciate it.
Thank you so much for taking the time to share your experience with us, Patricia!
We’re thrilled to hear that our salesperson listened attentively to your needs and provided thoughtful responses. Making sure you feel understood and truly heard is fundamental to how we operate, and we're glad that this reflected in your experience.
If there’s anything further we can assist you with or any questions that may arise, please feel free to reach out anytime. We’re here for you and look forward to continuing to meet your expectations!
Reviewed Jan. 2, 2026
Ariel and Kevin did a fantastic job explaining the difference of what I'm receiving today through American Home Shield and clearly stating the additional benefits I would receive by switching over to Liberty. They both showed a lot of integrity and earned my trust.
Thank you so much for taking the time to share your fantastic experience with our team, Adam.
We are delighted to hear that Ariel and Kevin provided such clear and thorough explanations about the differences and benefits with confidence and integrity. Trust is crucial, and we're pleased to know that they have earned yours.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We appreciate your feedback and look forward to serving you with the same level of excellence in the future.
Reviewed Jan. 2, 2026
I was researching home warranty companies because I have been dissatisfied with Choice Home Warranty. As soon as I filled in my contact info on the Liberty Homeguard website, Kevin phoned me - on New Year's Day! He gave me information about different policies and gave me some good discounts. I hope Liberty outperforms Choice!!
Thank you for sharing your experience with us, Jean!
We're delighted Kevin could provide you with helpful information and attractive discounts, especially during a holiday. We strive to deliver reliable and superior service and hope that your experience with us consistently meets your expectations.
Please do not hesitate to reach out if there's anything further we can assist you with or if you have any questions in the future. Welcome to Liberty Home Guard!
Reviewed Jan. 2, 2026
My Son helped me find a home warranty. He got the best reviews on line and found out Liberty was the best. He called there and Keven took the call. Keven was incredibly helpful and explained the plan. My Son thought Keven explained the plan so well that he wanted a contract for himself too!! So Keven called me too and it didn’t take long to do the paperwork. Thank you Keven!
Thank you for sharing your wonderful experience with us, Bev!
We're thrilled to know that both you and your son had such a positive interaction with Keven. His detailed explanations clearly made a great impression, leading both of you to join with us, and we couldn't be more pleased. Ensuring that everyone fully understands our services and can complete the setup smoothly and swiftly is just what we aim to do.
Don't hesitate to reach out if there are any questions we can help address in the future. We look forward to serving you both and ensuring all your experiences with Liberty Home Guard are exceptional. Thank you for choosing us!
Reviewed Jan. 2, 2026
Great customer service. Very helpful and willing to negotiate and appreciate all the help. They give me a quote for six years and I accepted it for a great deal. Hope I can use this and make a good impression of from you guys.
Thank you for sharing your positive experience with us, Renato!
We’re delighted to know that you found our customer service team helpful and willing to negotiate, and that you were pleased with the six-year deal offered. It's important to us that our customers feel supported and valued.
Should you have any further questions or need assistance moving forward, feel free to reach out. We appreciate your feedback and are excited to continue making a good impression as part of your experience. Thank you for choosing us!
Reviewed Jan. 2, 2026
I reached out to Liberty. We're very unhappy with the current home warranty company, American Home Shield. My husband is a veteran, along with many family members, so we're happy dealing with a veteran owned company. Thank you for the help we were given!
Thank you for reaching out and sharing your experience with us, Cathy!
We are thrilled to hear that our veteran-owned status resonates with you and your family. We are always here to help and are grateful for the trust you've placed in us. If you have any other questions or need further support, don't hesitate to contact us.
We're here to ensure you have the best possible experience.
Reviewed Dec. 31, 2025
There was an issue where a check that was sent to me by Liberty Home Guard was sent to my rental property and not my home address. When I called this morning, I asked a customer service representative if the check had been sent and he said yes. It was mailed on the 18th. I notified him that he had sent the check to the wrong address. I then called my renters and they said that the check had not arrived yet but that when it did, they would let me know. At that point, I decided to call back to Liberty Home Guard and see if I could get the check re-issued to my correct address. He listened to my problem and quickly was able to identify what needed to be done to correct it. I was very happy with his level of customer service.
Thank you for your positive feedback, Phillip!
We're delighted to hear about your satisfactory experience with our customer service team resolving the address issue related to your check. Ensuring correct, swift service is what we always aim for, and it's fantastic to know our representative was helpful and effective in addressing your issue right away.
Should there be any more questions or services we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is our priority—thank you for choosing Liberty Home Guard!
Reviewed Dec. 31, 2025
As a first-time home buyer, purchasing a home warranty felt overwhelming at first, but Harry made the entire process simple and stress-free. They took the time to explain all of my options in great detail, answered every question I had, and made sure I understood exactly what I was getting. Thanks to their help, I was able to get a great deal and feel confident in my purchase. I truly appreciate their patience, knowledge, and support.
Thank you for sharing your experience with us, Ashley!
Our team is dedicated to making the home warranty process as smooth and effortless as possible, especially for first-time home buyers like yourself. We're delighted to know that Harry was able to explain the options clearly, answer all your questions, and help you secure a great deal that made you feel confident in your purchase. We value such commitment and knowledge from our associates.
Should you have any more questions or require further assistance in the future, feel free to reach out at any time. Welcome to our family, and thank you once again for your trust and support!
Reviewed Dec. 30, 2025
John ** is an outstanding professional who consistently goes above and beyond. He’s reliable, knowledgeable, and a pleasure to work with. His attention to detail and positive attitude really stand out, and he always takes the time to make sure things are done right. I highly recommend John to anyone looking for someone dependable and hardworking.
Thank you for sharing such heartfelt feedback about John!
We’re genuinely delighted to hear that he has made such a positive impact on your experience. His dedication, professionalism, and commitment to excellence truly exemplify our values. Knowing that his attention to detail and supportive approach stands out means the world to us.
Your recommendation is valued and greatly appreciated. Feel free to reach out if there’s ever more we can do for you, as ensuring satisfaction is always our priority here. We look forward to continuing to provide you with standout service through team members like John.
Reviewed Dec. 30, 2025
Kevin ** was very responsive and knowledge about all the different option and payment plans. This made my purchase a no brainer. As a veteran and homeowner warranties are very important to living stress free.
Thank you for sharing your experience with us, Charles!
We are delighted to hear that Kevin provided knowledgeable and responsive service by explaining the different options and payment plans to make your purchase decision easier. Ensuring a stress-free experience for homeowners, particularly veterans, is something we strive for at Liberty Home Guard. Your feedback encourages us to continue delivering exceptional service to valued customers like yourself.
If you have any questions or need further assistance, please feel free to reach out. Welcome to the Liberty Home Guard family!
Reviewed Dec. 30, 2025
David was helpful and proactive. I felt reassured by him. He called me soon after I filled in the form. I was not sure about if I wanted to have a warranty, and he gave me chance to ask my questions. Also to think about it to make a decision.
Thank you for sharing your wonderful experience with us, Batikan!
We are thrilled to hear that David was helpful, proactive, and made sure all your questions were answered. It's so important that our clients feel informed and appreciated throughout their journey with us. We’re glad David contributed positively to your decision-making process.
If there's anything more you would like to ask or explore, please do not hesitate to get in touch. Welcome to the Liberty Home Guard family!
Reviewed Dec. 30, 2025
The worst home warranty I have ever had; I have had a home warranty for over a decade. Most of my appliances were not covered as they were considered upgrades. After you pay the 100 fee and then the upgrade fee of 200-250, the company then denies your claim. I have never felt so ripped off by a company. Stay away - you will regret the waste of your premiums. This is the worst company to deal with EVER!
Hello Cindy!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Dec. 29, 2025
Alex has been very helpful and not obtrusive to over trying to sell or constantly calling me but checking in from time to time while we're going through medical issues with my husband who's a disabled veteran. I appreciate the patience and the walkthrough and making sure that all of my questions are answered. I also appreciate the ability with our status of senior being a senior and having my husband here and all of the things that we're facing to work with us on pricing as well so I appreciate it. Thank you.
Thank you for sharing your wonderful experience, Malanious .
We sincerely appreciate understanding the challenges you face, and we're delighted to hear that Alex's thoughtful approach and attentive service met your needs during these times. Providing answers to your questions and thoughtful check-ins without being intrusive is exactly the kind of service we strive for.
Our team takes great care in offering flexible pricing, and it's heartening to know it made a positive difference for you as seniors. Your thanks mean the world to us, and please remember that we're here for any continued support you may need. Thank you for choosing us and allowing us to help navigate these difficult circumstances.
Reviewed Dec. 29, 2025
Marc was great to work with. He was clear and informative. He offered options that were practical for me. Marc represented himself and your company well. This is the type of customer service that brings me back as a customer.
Thank you for your wonderful review, Sergio!
We're delighted to hear about your positive experience with Marc. His dedication to providing clear, informative, and practical options clearly reflects the standards we strive for at our company. It’s gratifying to know that personalized, professional service is making a great impact. Your feedback truly strengthens our commitment to maintaining high-quality customer service.
Feel free to reach out if you need any assistance in the future. Thank you for choosing us, and we look forward to welcoming you back!
Reviewed Dec. 29, 2025
I just purchased a home warranty through Liberty, and I had an excellent experience from start to finish. Kevin, the representative who assisted me over the phone, was incredibly helpful, patient, and knowledgeable. He took the time to answer all my questions, explain the coverage clearly, and make sure I felt confident in my decision. Great customer service is hard to come by these days, but Kevin truly delivered. If the rest of the company operates with the same level of professionalism and care, I know I made the right choice choosing Liberty.
Thank you for your exceptional feedback regarding your new home warranty purchase through Liberty Home Guard, Rickie.
We are thrilled to know Kevin provided you with the helpful, patient, and knowledgeable support that made your decision-making process easier. It is immensely rewarding to hear when a team member's dedication shines through and positively impacts your experience.
Our goal is to ensure every customer interaction is as professional and caring as yours, and your review empowers and motivates the entire team towards this commitment.
Should you have any more questions about your coverage or Future services, please feel free to reach out. Welcome to the Liberty Home Guard family, and thank you for placing your trust in us!
Reviewed Dec. 29, 2025
JP ** was terrific!! Speaks clearly and confidently. Was very professional! Highly recommended. JP called back as requested and stayed with when my HVAC repair man was here. JP explained how long it would take for the resolution team to answer the phone. He thought it would be 20 minutes, but it was actually 50 minutes, but that’s OK. I was happy to wait.
Thank you for sharing your standout experience with us, Steven!
We are thrilled to hear that JP provided exemplary service by delivering clear, confident, and professional assistance. It's fantastic that he managed your call-backs during your HVAC repair and kept you aware of the wait times, displaying great commitment throughout the process.
We appreciate your high recommendation and look forward to ensuring consistently satisfactory support whenever you need it. If you have any further questions or require additional assistance, please feel free to reach out. We're here to help!
Reviewed Dec. 29, 2025
Sean ** was a great help for me to get my policy today in just under 20 minutes. He helped explain everything to me very clearly to cover all of my appliances for six years. Normally, I don't like purchasing things over the phone, but with Sean, I felt very comfortable and he made everything extremely straightforward short and simple and once again clear, I was only inquiring to cover just my range, but he gave me a good deal for all of my appliances, so I took him up on it.
Thank you for sharing your fantastic experience with us, Robert!
We are thrilled to hear that Sean provided you with exceptional service and that your policy setup process was efficient and clear. It's wonderful to know that he not only made you feel comfortable purchasing over the phone but also offered a great deal for all your appliances. Our team strives to offer straightforward and great-value solutions, and we're happy to hear that reflected in your experience.
If you have any more questions or need further assistance at any point, don't hesitate to reach out. We appreciate your feedback and support, and we look forward to continuing to serve you in the future!
Reviewed Dec. 29, 2025
Worked with Sean ** to sign up the policy. He is very knowledgeable, friendly and tries to save money and recommends tailored coverage. I signed up for VIP, so have direct access to Sean whenever I need him (of course during his working hours), I cross my fingers for a great service from Liberty Home Guard. Will keep updating my Google review as and when I experience Liberty’s service so it would be useful for other customers. I am happy with Sean and signup process.
Thank you for sharing your positive experience, Venkat!
We're delighted to hear that you appreciated his knowledge and friendly service during your policy signup. It's fantastic to know that by enrolling in our VIP program, you'll have direct access to ensure all your coverage needs are suitably addressed.
We strive to provide excellent service, and are committed to upholding high standards for our valued customers like you. Should you have any questions or need further assistance, don't hesitate to reach out. We appreciate your trust in Liberty Home Guard and look forward to supporting you going forward. Thank you once again, and we welcome any updates you wish to share with your journey!
Reviewed Dec. 29, 2025
Shawn ** was very helpful. He had complete and accurate knowledge of Liberty Home Guard's policies and was able to assist us with a better option for our needs. We were surprised and pleased that he was available at such a late time in the evening and stayed with us until all our issues were satisfactorily completed. We were even able to reach him the following morning with several questions and all this was on not only a weekend but during the Christmas holiday. Very pleased with his dedication.
Reviewed Dec. 26, 2025
I did not file a claim, but I had general questions about the claims process. Luke did an excellent job answering everything. I have been a Liberty Home Guard Policyholder since 2023. I really appreciate Luke's help & patience.
Thank you so much for sharing your experience with us, Romualdo!
We're thrilled to hear that Luke was not only able to answer all your questions but did so with excellence and patience. Providing knowledgeable and helpful service is at the core of what we strive for, and it’s wonderful to know your interaction reflected these values.
Thank you again for your kind words, and we look forward to continuing to serve you with the highest quality of service. If there's anything more you need, don't hesitate to let us know!
Reviewed Dec. 24, 2025
I couldn't be happier with the attention I received from Steven **. He was very empathetic to the recent passing of my husband Joe. Being alone now made me fearful of repairs needed in the future. Not only did he explain current specials but also made me aware of more senior discounts with payment plans. What a wonderful caring person to handle my needs. Thank you Steven.
Thank you for taking the time to share your experience with us, Paulette.
We're sincerely grateful for your kind words and appreciate knowing Steven made such a positive impact during a challenging time for you. Our team is committed to supporting our customers, and it’s heartening to hear that Steven could guide you through your options clearly and compassionately.
If you need further assistance, we're here and happy to help in any way we can.
Reviewed Dec. 23, 2025
Professional, thorough and did a great job explaining all of the details. I now have coverage on my two homes rather than just coverage on one. Kevin did an excellent job of providing a variety of options. Thanks.
Thank you very much for sharing your wonderful feedback with us, Michael!
We're thrilled to hear that our team provided you with thorough and detailed information on coverage options, allowing you to efficiently enhance your insurance on both homes. It's fantastic to know that Kevin's assistance made a positive impact.
Should you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your trust in choosing us for your insurance needs!
Reviewed Dec. 23, 2025
Everything went great with my claim with Liberty. I had a technician come out in less than a week and he was phenomenal. He helped me out with a couple issues and headed on.
Thank you for sharing your positive experience, and we are delighted to hear about your satisfaction with Liberty Home Guard, Lauren!
We're thrilled that the technician provided you with outstanding service and that the claim process from start to finish was so seamless for you. Ensuring a clean and thorough job is an expected standard on each service claim we handle, and it was great to read that our dedicated team made such a significant impact for you. We look forward to continuing to provide impressive service and prioritizing our clients’ satisfaction.
If you ever require future assistance, please don’t hesitate to reach out. Thank you for recommending us to others; your endorsement helps us strive towards service excellence every day.
Reviewed Dec. 22, 2025
Kevin was very helpful in describing all plan options and descriptions, as well as payment options and terms. I am very satisfied with my experience and look forward to adding my other rental properties.
Thank you for sharing your positive experience, Jerald!
It's wonderful to hear that Kevin was able to effectively explain the plan options and accommodate your payment preferences, ensuring a satisfying process. We're thrilled to have you with us and excited about your decision to extend our services to your other rental properties.
If you have any other questions or need further assistance as you navigate this transition, don't hesitate to reach out. We're here to help and eager to support your property management needs every step of the way. Thank you for choosing us!
Reviewed Dec. 22, 2025
I want to thank my agent Norman ** for assisting me in getting a home warranty set up for the new home I just purchased, he was very thorough in the details. He went over the details of my home and recommended a good plan to cover my pool as well.
Thank you for your marvelous feedback, John!
We’re delighted to hear about your great experience with Norman's expertise in setting up your home warranty. It’s rewarding to know that he took the time to thoroughly review your home’s needs and provided valuable advice, including recommending coverage for your pool.
Providing comprehensive service is our priority, and it's fantastic to see it is reflective in your interaction with Norman. Should you have any further questions or need assistance, don’t hesitate to reach out. Thank you for choosing us to protect your home, and welcome to the family!
Reviewed Dec. 21, 2025
Ostin ** handled my call regarding the replacement of my appliance. He was very helpful and was able to explain the next steps in the process for me. The entire process with all the agents and company is very easy. Very happy with the results.
Thank you for your wonderful feedback, Robin!
We're thrilled to hear that Ostin and our team were able to make your experience with us straightforward and satisfactory. It's encouraging to know that the entire process was seamless and that you've received the help you needed with your appliance replacement.
We appreciate your kind words and look forward to serving you with the same excellence in the future. Have a fantastic day!
Reviewed Dec. 21, 2025
The entire process was fast, simple, and very easy to complete. From start to finish, everything took less than seven minutes, which was extremely convenient and much faster than I expected. The steps were clear and straightforward, making the experience stress-free and efficient. I never felt confused or rushed at any point, and the platform was easy to navigate.
Thank you so much for sharing your experience with us, Jacqueline!
We're thrilled to hear that you found the entire process to be fast, simple, and efficient. It's our goal to create a seamless experience for all our customers, so it's wonderful to know that everything met your expectations.
If there's anything else we can do for you, please don’t hesitate to reach out. Thank you once again for choosing us!
Reviewed Dec. 21, 2025
Kevin was able to explain the product well and guided me to choose a plan that I believe will work for my family. I am a new customer and I hope this company delivers what they are selling to their customers.
Thank you for choosing our services and for sharing your feedback, Sandra.
We are thrilled that Kevin was able to guide you effectively in selecting a plan that suits your family's needs. Every new customer is valuable to us, and your trust in our services is important. We are committed to delivering on the promises we make and ensuring our service aligns with your expectations.
Should you have any inquiries or need further assistance, please feel free to reach out. We'll always be here to support you. Welcome to our community, and thank you for choosing us.
Reviewed Dec. 19, 2025
Kevin was professional, knowledgeable, and straight to the point. He made getting our home warranty easy and seamless. Kevin checked in with us and followed up when we needed his help and he followed through with everything that was offered.
Thank you so much for sharing your wonderful experience, Taylor !
We're delighted to hear that Kevin provided you with such professional and seamless service during your home warranty setup. It's fantastic to know that he followed up efficiently, keeping his commitments throughout the process. Stories like yours reflect the dedication of our team to make customer service remarkable and straightforward.
If you have any further questions or need assistance in the future, we'd be more than happy to help. Thank you for choosing us, and welcome to our ever-growing family!
Reviewed Dec. 19, 2025
Liberty Home Guard deducted a "diagnosis fee" that was never disclosed, authorized or documented. On November 26, 2025, I paid $125 for a technician coverage evaluation, which I confirmed would cover the initial visit. Liberty Home Guard later deducted an additional “diagnosis fee” that was never disclosed or authorized, citing a contract provision that allows for such fees. However, they refused to identify when and how this fee was disclosed to me, when and how I allegedly consented to the amount, or provide a copy of the invoice. Their resolution team admitted they could not locate the fee in their system and the supervisor conceded that the "diagnosis fee" may vary.
Despite all this, the company continues to refuse to honor full policy coverage which has caused financial harm and unnecessary delay in essential repairs. In comparison, the independent plumber I found performed the initial evaluation at no cost and provided a much lower repair quote. For those who have been similarly impacted, Liberty Home Guard's actions may violate consumer protection and contract principles as set forth below, because they charged an undisclosed, unauthorized and unsupported "diagnosis fee", reducing coverage for repairs: Contract law: Fees must be disclosed and agreed to in advance; undisclosed, variable fees are unenforceable.
Texas Deceptive Trade Practices Act: Deducting undisclosed fees that reduce coverage constitutes a deceptive act. Home warranty regulations: Imposing undisclosed charges may be considered an unauthorized deduction or misrepresentation. Equity principles: Charging undisclosed fees may constitute unjust enrichment or fraud.
Reviewed Dec. 18, 2025
Shout out for Alex **!! I reached out to the home warranty customer care team for a quote, and I was genuinely impressed by how smooth the entire process was. The representative Alex, was knowledgeable, patient, and transparent about the different coverage options. They took the time to understand my home’s needs and walked me through each plan without any pressure or confusing jargon. What I appreciated most was their quick response and clear communication. Every question I had was answered thoroughly, and they made sure I understood exactly what was included before finalizing the quote. It felt like they truly cared about helping me make the right decision rather than just making a sale. If you’re looking for a home warranty company with customer care that’s friendly, efficient, and genuinely supportive, I highly recommend giving them a call.
Thank you for your absolutely wonderful feedback, Prabhanjan!
It’s immensely rewarding to hear about your positive experience with Alex. We're pleased to know that the seamless process, along with Alex’s expertise and transparent communication, made a significant impression. Understanding our customers' unique needs and providing clear, no-pressure guidance is at the core of what we do, ensuring that making decisions about home warranties feels reassuring instead of rushed.
We truly appreciate your recommendation and are thrilled you felt the care and commitment from our team. Should you have more questions or need anything else, feel free to contact us anytime. Thank you once again for choosing us; we're eager to continue supporting you!
Reviewed Dec. 17, 2025
Alex was very helpful with any questions I had. Very tenacious in reaching out to make contact. Offered various options regarding plan structure which was appreciated regardless of what my final decision was. Thank you
Thank you for taking the time to share your fantastic experience with us, Rosanne!
It's wonderful to hear that Alex provided you with such helpful and attentive service. Ensuring that you have a comprehensive understanding of the available plan options is something we take pride in, and it seems Alex achieved just this. Customers like you motivate us to maintain our standard of providing personalized and supportive services.
We greatly appreciate your kind words and your trust in our offerings. Please know that we are available if you have any more questions or need further assistance in the future.
Reviewed Dec. 17, 2025
Kevin ** explained everything to me and helped me sign up with a plan I'm comfortable with. Thank you Kevin!...
Thank you very much for sharing your positive experience, Roberto!
We're delighted to hear that Kevin was able to provide you with the detailed assistance needed to feel comfortable with your new plan. Team members like Kevin play a crucial role in delivering exceptional service to our customers. Should you have any more questions in the future or need further assistance, please feel free to reach out.
Thank you once again for your kind words and for choosing us!
Reviewed Dec. 17, 2025
I had a very positive experience working with Dave at LHG. He was knowledgeable, patient, and took the time to fully understand my needs before recommending the right plan. Dave explained all the options clearly, answered my questions thoroughly, and never made the conversation feel rushed or sales-driven. His professionalism and genuine approach made the entire process smooth and stress-free. I truly appreciated his help and would highly recommend working with him.
Thank you for sharing your positive experience, Abhinav!
We're thrilled to hear about the excellent support Dave provided. It's great to know that his knowledge, patience, and professionalism made the process smooth and stress-free for you. We're committed to helping our clients find the plans that best meet their needs and to seeing how dedicated professionals like Dave facilitate this efficiently. Your recommendation means a great deal, and we look forward to serving you in the future.
Please don't hesitate to reach out if there's anything more we can assist you with.
Reviewed Dec. 16, 2025
Kevin was extremely helpful and knowledgeable! Great service! This is the second one I have purchased as gift for first time homebuyers. Everyone needs to have this warranty and from past experiences Liberty is the best!
Thank you for your enthusiastic feedback, Angela!
We're thrilled to hear how pleased you are with our service and team members, like Kevin, who contribute significantly to our customer experience. We appreciate your trust in us to provide valuable gifts to the first time homebuyers around you and are delighted that you've chosen Liberty Homeguard as the best warranty for their needs.
Your support and recommendation mean a lot to us, and we'll continue striving to give you and every Liberty Homeguard client the best possible service. If there's anything else we can help you with, please don't hesitate to reach out. Thank you once again!
Reviewed Dec. 15, 2025
Kevin was easy to talk with and very knowledgeable. He explained the service plans very well. Explained which service would be more beneficial based on my needs. Didn’t try to push a plan that did not make sense.
Thank you for sharing your positive experience with us, James!
We're thrilled to hear that Kevin was able to provide understandable explanations and tailor recommendations specifically for your needs without any pressure. It reflects our commitment to delivering knowledgeable and respectful customer service.
If you have any other questions or need further assistance, please don't hesitate to reach out. We greatly appreciate your feedback and look forward to serving you in the future!
Reviewed Dec. 15, 2025
Kevin corrected a system computer Error on signing up and offered A better plan and talk to us into signing up for a longer plan with a better copay. I like that companies do offer benefits and discounts for military people and senior citizens as well.
Thank you for sharing your positive experience with us, Donna!
We’re thrilled to hear that Kevin was instrumental in guiding you to a plan that fits your needs while kindly addressing a system error. We also appreciate your mention of our military and senior citizen benefits and discounts—it's our way of showing gratitude and respect.
Knowing that you found our offerings valuable encourages us. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help and are excited to continue serving your needs!
Reviewed Dec. 15, 2025
I had a great experience working with this home equipment insurance sales representative. He was very patient, took the time to understand my specific needs, and guided me in the right direction without any pressure. He explained everything clearly and made sure I felt confident in my decision. His professionalism, honesty, and dedication truly stood out. Highly recommend his services to anyone looking for reliable and well-informed guidance.
Thank you for sharing your exceptional experience with us, Mohammad!
We’re delighted to hear how our sales representative took the time to thoughtfully understand your needs, while offering guidance in a professional and patient manner. Building confidence with clear information means a lot to us and knowing this stood out for you brings our team immense pride. Your recommendation serves as a true testament to the dedication of our team and underscores our mission to ensure every customer feels secure and enlightened in their decisions.
Your trust and kind words are greatly appreciated. If ever you need further assistance or have questions in the future, please do not hesitate to reach out. It’s a privilege to serve individuals like yourself, and we look forward to your continued satisfaction. Warm regards!
Reviewed Dec. 14, 2025
Kevin was great - fully professional and clearly explained all of our options. Really enjoyed working with Kevin and would highly recommend him to anyone! We are changing from another Home Warranty company and were impressed with Liberty Home Guard’s record!
Thank you for sharing your experience with us, Shawn!
We're delighted to hear that Kevin impressed you with his professionalism and clear explanations. It's wonderful to know that you are already experiencing the high level of service we strive to provide at Liberty Home Guard. We're excited to have you come on board and appreciate your recommendation.
If you ever need further assistance, don't hesitate to reach out to us. Welcome to the Liberty Home Guard family!
Reviewed Dec. 14, 2025
Patient and professional, answered all my questions and took the time to explain the different options. I had bad experiences with another home warranty company and will try Liberty to see how they deal with customer service and claims and will update my review of the company after I experience their services.
Hi Lamis!
Thank you for sharing your experience and considering Liberty Home Guard for your home warranty needs.
We're glad to hear that you found our team's patience and professionalism helpful in exploring your options. Moreover, we value customers who entrust us to exceed their expectations, especially if past experiences with other companies have been disappointing.
Please know that we will strive to surpass your expectations when it comes to customer service and the claims process. We look forward to your feedback once you've had a chance to experience our services firsthand.
Reviewed Dec. 14, 2025
Had a great experience working with Kevin ** while getting my home warranty policy through Liberty Home Guard. From the very beginning, Kevin was professional, patient, and extremely knowledgeable. He took the time to understand my home’s needs and clearly explained the different coverage options, pricing, and benefits so I could make an informed decision without feeling rushed or pressured.
Kevin was always responsive to my questions and made the entire process smooth and stress-free. What really stood out was his honesty and attention to detail—he ensured I understood exactly what was covered and what to expect in the future. Thanks to his guidance, I feel confident that I selected the right home warranty plan for my home. I truly appreciate Kevin’s dedication and customer-focused approach. I would highly recommend Kevin ** to anyone looking for a dependable, trustworthy, and knowledgeable representative for home warranty services with Liberty Home Guard.
Thank you for your wonderful review, Anurag!
We're thrilled to hear that Kevin provided you with exceptional service as you selected your home warranty policy with Liberty Home Guard. His dedication to ensuring a smooth, informative, and pressure-free experience is exactly what we aim for every day. It's wonderful to know that his professionalism and patience set the foundation for making the best choice to cover your home.
We truly appreciate your recommendation of Kevin as a dependable and knowledgeable professional. If you need any further assistance or have additional questions as you enjoy the benefits of your new warranty, please feel free to reach out. We’re here to help!
Reviewed Dec. 13, 2025
Mr. Mel ** provided excellent representation for Liberty Home Guard (home warranty). Mel was knowledgeable, professional, friendly, patient, and kind. Mel listened patiently, and successfully answered all my questions. Thank you Liberty Home Guard for being responsible and caring enough to provide human service for us customers. It means a lot!
Thank you for sharing such wonderful feedback about your experience with Liberty Home Guard!
We're thrilled to know that Mel provided exceptional representation, demonstrating professionalism and a kind disposition throughout your engagement. It's heartening to hear that he patiently addressed all your inquiries to your satisfaction. We take immense pride in offering human-centered services, and your appreciation of this truly motivates us to continue prioritizing customer care.
Your review means a lot to us, and we're grateful to have your trust and support. We're committed to maintaining these high standards together with excellent service just like your experience with Mel. Thank you again, and we look forward to serving you whenever you need us!
Reviewed Dec. 12, 2025
5 stars. Great service from kevin **. Couldn't have made it easier to take advantage of the great offers or specials. Also went over the coverage and answered any and all questions I may have had. Props.
Thank you for your amazing feedback, Michael!
We're genuinely delighted to hear that Kevin made the service experience easy and efficient for you — it's stories like yours that keep us motivated. It's our goal to ensure that each customer receives thorough information and available offers with impeccable support.
Feel free to reach out if you have more questions. We're so pleased that your experience was positive, and we appreciate your kind words!
Reviewed Dec. 9, 2025
Kevin was very helpful. He took his time and explained everything and answered all my questions. He’s very knowledgeable and takes his work very serious. Highly recommend him. This is my first time doing home warranty and I had many questions. He took his time and explained everything.
Thank you for sharing your heartfelt feedback, Prince!
We’re so pleased to hear that Kevin was able to provide you with thorough assistance during your first home warranty experience. His dedication to explaining details clearly and addressing all of your questions passionately reflects our commitment to top-notch customer service. Your recommendation truly inspires us to continue serving our clients with excellence.
Please know that if you have more questions or need further assistance in the future, we are always here to help. We appreciate your trust and look forward to supporting you further in the future.
Reviewed Dec. 9, 2025
I spoke to Hary and he was extremely helpful in explaining the plan and the different options. I am really happy that I called today and inquired about the coverage and the service plan options. I will be switching over after 20 years with another company that I was not satisfied with service-wise.
Thank you for your enthusiastic feedback!
We are thrilled to hear about your positive experience with Hary and how helpful he was in explaining the plan and different options to you. Knowing you're choosing to switch to us after two decades with another company means a lot, and we're delighted to have the opportunity to welcome you. If you have any questions or need further assistance as you make this transition, please don't hesitate to reach out.
We’re here to ensure your experience with our services continues to exceed your expectations. Welcome to our family!
Reviewed Dec. 9, 2025
I found working with Steve ** to be a very positive experience. Steve is extremely knowledgeable, courteous, respectful and he presented an Agreement tailored to all of my needs, which involved only the appliances I wanted protected and at a fair price. All of my questions were answered, which included depreciation, cancellation policy, choice of repair tech, workmanship guarantee, repair limits, replacement, etc., to my satisfaction. I found Liberty my best choice in comparison to the numerous other plans and customer reviews I looked at.
Thank you so much for your exceptionally positive review, Kenneth!
Your satisfaction in having all your queries addressed fully, from policy details on depreciation to workmanship guarantees, embodies the standards of clarity we aim to uphold. It’s particularly rewarding to know that you've chosen Liberty as your preferred option, especially considering your thorough comparison of coverage plans.
We're thrilled to have you with us and look forward to providing you with continued excellence in our services. If you have any additional questions or need further assistance at any point, please do not hesitate to reach out. Thank you for choosing Liberty!
Reviewed Dec. 8, 2025
Sam is an exceptional employee as he provides his customers with all of the information needed to make an informed decision about which package or services are best for that customer's needs. I will not hesitate to recommend him to family and/or friends.
Thank you for sharing such fantastic feedback regarding your experience, Leon!
We're delighted to hear that Sam was able to provide you with all the necessary information, enabling informed decisions regarding the best packages and services for your needs. It’s wonderful to know that his efforts have made such a positive impression worthy of sharing with your friends and family.
We appreciate your recommendation and stand by to ensure every interaction mirrors the exemplary service Sam represents. We look forward to assisting you and your referrals in the future with the same excellence. Please feel free to reach out if you need any more assistance.
Original Review: Dec. 8, 2025
Called to have leaking toilet repaired. Plumber had to replace parts inside toilet to correct. Liberty HomeGuard said it was install rather than a repair because parts were replaced. Majority of the time a repair requires replacing parts as everyone knows. They refused to pay for service. Would never buy contract from them again.
Hello Michael!
Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Consumer Affairs -Michael Philips? Include your policy number or full name in the email so we can locate your account and expedite the resolution process.
We are committed to improving your experience and hope to resolve this matter swiftly.
Reviewed Dec. 8, 2025
Dave ** has gone above and beyond in helping me getting my home warranty. He has spent time and worked on my specific needs and got me what I wanted. Customer service has been amazing and glad to have warranty through Liberty.
Thank you for sharing your extraordinary experience with us!
We're thrilled to hear that Dave provided such exceptional service and was dedicated to ensuring your home warranty needs were met. It's members like Dave who embody our commitment to providing remarkable customer service, and we're delighted you're satisfied with becoming part of Liberty Home Guard. If you have any more questions or need further support, please don’t hesitate to reach out.
We look forward to maintaining or exceeding that level of service excellence in our continued support. Thank you for choosing us!
Reviewed Dec. 8, 2025
Kevin ** was a great sales rep. Well spoken and very friendly. Almost sold me on package. He took his time explaining the options. He was willing to work with me regarding the payments. Great experience overall.
Thank you for sharing your wonderful experience with us, Will!
We are delighted to hear that Kevin was able to provide such friendly and thorough assistance in discussing our packages and payment options. We're thrilled that his knowledge and approach almost convinced you to join us. Our team’s mission is to ensure that all of our customers feel informed and supported when navigating our services.
Thank you once again for your positive feedback. Should you have any more questions or decide to make a purchase in the future, don’t hesitate to reach out. We're here to support you every step of the way!
Reviewed Dec. 7, 2025
Henry ** did an excellent job in handling our claim and taking care of our needs!! He was professional and notified us of next steps and what to expect in terms of when the claim would be addressed and by whom!
Thank you so much for sharing such a positive experience with us, Wayne!
We are thrilled to hear that Henry’s professionalism and clear communication made the claims process seamless for you. It's our priority to ensure that our customers feel well-informed and supported every step of the way. We'll make sure Henry is recognized for delivering exceptional service.
If you ever have questions or need assistance, we're here to help. Your trust and feedback mean a lot to us, and we look forward to continuing to meet your needs.
Reviewed Dec. 6, 2025
NEVER EVER EVER BUY A WARRANTY FROM THIS COMPANY! I submitted a claim in August because my HVAC system wasn't working. It took them until October to approve the claim (2.5 months no AC). Then it took them until November to install. After two weeks, the BRAND NEW system they sold me for $7800 stopped working. I submitted a new claim, now 3 weeks later, they want another $280 to fix it (mind you no AC and now no heat during the winter months!!) This company is nothing but scam artists and thieves. Every claim has been nothing but a battle.
Hello Jason!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Dec. 6, 2025
I was dreading the home warranty shopping process, Alex made it incredibly easy and actually saved me a lot of money. Took the time to understand what I needed, shopped multiple plans, and got me a great deal with solid coverage at a price much lower than I expected. Super responsive, honest, and no pressure at all. Highly recommend!
Thank you for your wonderful feedback, Pinka!
We are delighted to hear about the excellent experience Alex provided during your home warranty shopping process. Our goal is to make the process as seamless as possible while offering plans that fit your needs and budget.
If you ever need further assistance or have any questions, please feel free to reach out. We're here to help!
Reviewed Dec. 5, 2025
Thank you Letiria ** for all your help and patience, thank you also for your kindness, it was a pleasure speaking with you today. Hope to have the chance to speak to you again. I also want to add the customer service is great!!!
Thank you for your incredible feedback, Antonio!
We're delighted to hear that Letiria's assistance and kindness made your experience enjoyable. Our team strives to provide a warm and supportive customer service environment, and it's wonderful to know that it stood out to you.
We look forward to having the opportunity to assist you again in the future. Should you need further assistance, feel free to contact us at any time. Your satisfaction means a lot to us!
Reviewed Dec. 5, 2025
Kevin gave a lot of details on what is covered, what is not covered, what can be adds-on (which we needed for several appliances). He answered my numerous questions. When he said that LHG partners with American Legion & is veterans owned, and that LHG has a lot of providers in/near my zip code, I felt confident to enroll. Hope they’ll give good service if I ever need them
Thank you for sharing your encouraging experience, Steven!
It’s truly heartening to know our team member Kevin thoroughly addressed all your queries, helping you understand the diverse coverage options and additional benefits.
We take pride in offering reliable protection supported by a strong network of providers, ensuring quality service whenever you may need us. Your trust in our service empowers us to commit even further to maintain excellence.
Should you require assistance in the future, please don't hesitate to reach out. We look forward to providing Stellar service whenever the necessity arises!
Reviewed Dec. 5, 2025
I was just looking online, found Liberty Home Guard and called them. They have been great. They're a good company.
Thank you very much for sharing your valuable feedback, Carole!
We are thrilled to hear about your positive experience with Liberty Home Guard. It's delightful to know that our customer service and the warranty offerings have left such a strong impression, making you feel confident in recommending our services to others. We continually strive to offer the highest standards of service, and stories like yours inspire our team to keep delivering the quality you can depend on.
If there's anything more we can do for you or any other aspects you'd like assistance with, please feel free to reach out. We're here to help!
Reviewed Dec. 4, 2025
I own a few homes and they were aging. I checked out a few home warranties and the original sales person from Liberty was really good. I was given a really competitive deal for multiple year policies, so I got it on a couple of properties.
I’ve already submitted four claims online. I get pretty quick responses, but trying to schedule with the times it worked for me and the contractor could sometimes take a couple days. Sometimes, they had to order a part or they had to do things in pieces, so those claims took some time. Other times, they just came in and did what they had to do.
Each time, the vendors they use have been nice and friendly, and really wants to do a good job. Like the last plumber who came in and kind of went the extra mile. The rep had to tear down the wall, replaced old valves and put in a proper upgraded fittings for valves, which he probably could have avoided. Then we had to get the guy to fix the wall. There was also a time where we thought something the repair was fixed but it wasn't. The guy came back pretty quickly and fixed it. Even though it's not perfect, they made it perfect very fast. Overall, Liberty Home Guard has been doing exactly what I paid for and I appreciate their good work.
Thank you for sharing your glowing review of Liberty Home Guard, Adam.
We're delighted to hear that you've enjoyed various aspects of our service, like the competitive policy offers that drew you in and how efficient and straightforward you found the claims process. While timing can sometimes fluctuate with the necessary ordering of parts and scheduling, we appreciate your recognition of our efforts to prioritize service and flexibility.
It's wonderful to know our contractors displayed professionalism, such as going beyond expectations, like the plumber replacing old valves. We're keen on making sure issues are resolved efficiently and rectifications are swift.
Your reflection on our continued dedication to keeping our promises resonates deeply, and we genuinely appreciate your endorsement. Should you ever have more feedback or need further assistance, please don’t hesitate to get in touch. Thank you for being a valued part of the Liberty Home Guard family!
Reviewed Dec. 4, 2025
Working with Morgan ** has been an excellent experience. Morgan is professional, responsive, and always willing to go the extra mile to make sure everything is handled smoothly. Communication was clear, quick, and helpful, and Morgan made the entire process easy from start to finish.
Thank you for sharing your positive experience, Mina!
We're absolutely delighted to hear that Morgan has provided exceptional service, ensuring smooth communication and a seamless process from start to finish. We take great pride in team members who go above and beyond to meet our clients' needs, and it’s rewarding to see this recognized.
Should you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you with the same dedication!
Reviewed Dec. 4, 2025
Kevin helped me with a multi-property policy. He was easy to work with. He gave me the best plan for my three properties for peace of mind. I opted for a 6-year rate lock which will keep my service fees locked in.
Thank you for taking the time to share your outstanding experience with us, Cynthia!
It's fantastic to know that Kevin made your multi-property policy journey smooth and effortless. Locking in a 6-year rate for your peace of mind is an excellent decision, and we're pleased that Kevin could assist you in finding the best plan. Your feedback reassures us in our commitment to quality customer service — showing just how our team members effectively stand by our customers like you.
Should you have any further questions or need assistance, please don't hesitate to reach out. We’re here to support you and ensure all your experiences with us remain exceptional. Thank you for choosing our service!
Reviewed Dec. 4, 2025
Dave ** was more than helpful and truly a professional. I’m so happy to start using Liberty Home Guard. He was able to take care of all of my needs and waited two days for me to get back to him by text.
Thank you for sharing your exceptional experience with us, Candice!
We're thrilled to know that Dave's professionalism and helpful nature exceeded your expectations and contributed positively to starting your journey with Liberty Home Guard. It's fantastic to hear how sincerely he supported meeting your needs with dedication.
Please know we’re here for any assistance you might require moving forward. We look forward to proving the excellent service you anticipate and enjoy having you as part of our Liberty Home Guard family. Welcome aboard!
Reviewed Dec. 4, 2025
We've had a home warranty for over 20 years but we weren't satisfied with the previous company we had so we wanted to change. I did some research online trying to find a good home warranty company and saw Liberty’s customers have a lot of good things to say about them.
I usually file a claim online and within 10 minutes, they respond back. They let me know which technician they're gonna contact and in a couple of days, a technician schedules an appointment with me. It’s really much improvement versus what we were dealing with before. Overall, Liberty has amazing service and I've been really happy with everything so far.
Thank you for sharing your wonderful experience with Liberty Home Guard, Mrs. Aronis!
We are thrilled to hear that you've found our online system for filing claims both user-friendly and efficient, with quick response times for technicians visiting your home. It's great knowing that recent improvements in our process have enhanced your experience compared to your previous provider.
Should you have any further questions or require assistance, don't hesitate to reach out. We're here to help and look forward to providing you with fantastic service for many more years to come. Thank you for choosing us!
Reviewed Dec. 3, 2025
Ostia, provided excellent customer support! He has outstanding listening skills, extremely knowledgeable and courteous. He has a great command of the English language which provides excellent communication and helpful information. I hope the next time I call, I will be blessed to get him again! Thanks for employing him. You and your customers are very fortunate to have him at Liberty!
Thank you for your wonderful feedback, Chuck!
We're thrilled to hear about your exceptional experience with Ostia's support. His dedication to listening, courteous communication, and extensive knowledge is exactly the standard of service we strive for. We're honored to have him as part of our team and agree that he truly makes a difference for our company and clients.
We look forward to providing you with the same level of excellence in future interactions. If there's anything more we can do to assist you, please feel free to reach out anytime. Your satisfaction is our top priority at Liberty!
Reviewed Dec. 3, 2025
Dave ** was excellent in walking me through the various plans and discounts available. Truly a very pleasant experience and able to line up coverage for a new home that I am closing on in the next month or so.
Thank you so much for your fantastic feedback, Chris!
It's wonderful to hear that Dave provided you with an exceptional experience as you explored your coverage options, and he facilitated lining up a suitable plan for your new home. At Liberty Home Guard, we believe in making these decisions as seamless and pleasant as possible for our members.
If there's anything else you might need or any questions arise as you approach your closing date, please feel free to reach out. We're delighted to have you as part of our community and look forward to supporting you in the future!
Reviewed Dec. 2, 2025
Bought a 6-year policy and Alex was very helpful and efficient. Great representative for your company and was knowledgeable concerning all your products. I would be happy to deal with her again in the future.
Thank you for sharing your fantastic experience with us, Patrick!
We're thrilled to hear that Alex was able to provide you with exceptional service. It's great to know that her knowledge and helpful nature made a positive impact during your interaction. We’re proud to have her as part of our team and are pleased she contributed to such a satisfying experience for you.
If you have any other questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Reviewed Dec. 2, 2025
Alex was terrific. I have been with several home warranty companies. Liberty is the first one recommended by a repairman. JJ Services is who Joshua works for. Alex, thanks again for taking care of me.
Thank you for sharing your delightful feedback, Bob!
We're thrilled to know that Alex provided you with exceptional service and that your experience with us stands out from your past home warranty companies. Recommendations like yours validate our efforts and give us even more motivation to serve clients like you. Ensuring you receive top-notch care means the world to us.
Should you need any assistance or have any questions, please feel free to contact our team. We look forward to being here for you whenever you need us. Thank you for choosing Liberty, and we hope to continue exceeding your expectations!
Reviewed Dec. 2, 2025
I had an issue with Liberty Home Guard regarding a refrigerator repair, and one of the managers, Nigel, reached out and resolved the problem right away. He handled everything professionally and even provided his contact information in case I needed help in the future. Because of this experience, I plan to renew my contract with Liberty Home Guard and highly recommend their service.
Thank you for sharing your excellent experience with us, Rajaa!
We're delighted to hear that our Account Manager Nigel was able to assist you promptly and professionally with your refrigerator issue. We strive to ensure our customers always feel supported and valued. Should you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for recommending our services, and we look forward to continuing to serve you!
Reviewed Nov. 29, 2025
She was very knowledgeable and helpful. Helped me to get even a better price than online. She was able to answer all the questions I had and clarified parts I was not sure. Also was able to score extra year thank to her.
Thank you for sharing your positive experience with our team, Yusuf.
We're delighted to hear that our representative was knowledgeable and helpful, assisting you in securing an even better price and providing additional value during your experience.
Please know we're here should you require further assistance or have any more questions in the future. We appreciate your kind words and that you took the time to reach out to us.
Reviewed Nov. 29, 2025
Alex was great!!! Very friendly and professional. All of my questions were answered in a way that was easy to understand. The tone was pleasant and easily understandable. I felt very confident with my decision to move forward with Liberty Home Guard.
Thank you so much for your fantastic feedback, Faith!
We’re thrilled to hear about the excellent service Alex provided, ensuring all your questions were answered in a friendly and comprehensive manner. It's wonderful that Alex's transparent communication helped build your confidence in choosing Liberty Home Guard.
Should you have any more questions or need further assistance, don't hesitate to reach out. We're delighted to welcome you into our service family and look forward to continuing this positive experience!
Reviewed Nov. 29, 2025
Very good sales person. She was a great sales person. I had a pleasant experience. I hope you will be a good company to work with.
Thank you for taking the time to share your positive experience with our sales team, Harris!
We're pleased to hear that the salesperson made your experience enjoyable and smooth. We strive for excellence when it comes to our service and it's feedback like yours that encourages us to maintain our standards.
We look forward to building a satisfying long-term relationship with you, and please don’t hesitate to contact us if you have any further questions or need assistance in the future.
Reviewed Nov. 28, 2025
Alex was terrific. I was in the market for a home warranty but I’ve been cheated so much by a home warranty that I was extremely Leary of him. He quickly put my mind at ease and worked a long time on the phone to get my price down to where I can afford it. He is great!
Thank you for sharing this delightful feedback, Fran!
It’s fantastic to hear about your positive experience with Alex. It’s fundamental to our service philosophy that customers feel at ease, much like your conversation regarding the home warranty pricing offered by him. We genuinely value earning trust for potential customers who've felt wary from past experiences.
Should you need any further assistance or have queries in the future, feel to reach out—we’re dedicated to maintaining this high level of service! Thanks again for trusting us, and we're thrilled that Alex was able to meet your expectations so wonderfully.
Reviewed Nov. 28, 2025
Easy to work with. Thorough. Kevin was very helpful and answered all of my questions and concerns. I hope to never have an issue, however, if I do, I am confident Liberty will have my back. Don’t let me down, Liberty, or I’ll come back and edit this review.
Thank you so much for sharing your positive experience with us, Amy!
We're delighted to hear that Kevin was able to assist you thoroughly and address all of your questions and concerns. It's wonderful knowing that his service left you feeling confident in our support.
We aim to continually provide the excellent care you're expecting, so if you ever do encounter any issues, rest assured we'll be here to help. Your trust means a lot to us, and should there be anything more you need, please don't hesitate to reach out. Thank you for choosing Liberty!
Reviewed Nov. 28, 2025
Very satisfied, very courteous and professional. I was extremely pleased with the interaction between the agent and myself.
Thank you for sharing your praise, Kevin!
We are thrilled to know that you found our service courteous and professional. Your satisfaction is tremendously motivating for our team, and it affirms our commitment to providing top-notch service.
If there's anything more we can assist with or if you have further feedback, feel free to reach out. We appreciate your support and look forward to continuing to serve you exceptionally!
Reviewed Nov. 27, 2025
Liberty Home Guard is better than the companies I had before that found all kinds of reasons not to cover something that ought to be covered. With them, there's no argument back and forth. I also like that with Liberty Home Guard, I could get my own serviceperson to handle the repairs and not necessarily go with who they provide.
But I don't like that they have a limit on the amount covered for certain claims like plumbing ones. If the cost of the repair goes over a certain amount, then you're not covered. In other words, they won't cover the cost of the whole thing and you have to pay the remainder. But I haven't read the policy as closely as I should, so maybe that's something that was there. I just didn't know when I was buying the warranty that there would be a limit because with other companies, if you have a really bad plumbing issue, usually your home insurance pays for it. Other than that, I've had protection with Liberty Home Guard for a couple of years and I like them.
Thank you for taking the time to share your experience with Liberty Home Guard, Emebet.
We're pleased to hear you've had such a positive experience over the past couple of years, benefiting from being able to use a service provider of your choice and appreciating our straightforward approach to coverage decisions.
Your positive comparison between our service in contrast to others further motivates our aim to discard complexity and provide a smooth customer experience. Should you have further inquiries or require any clarification, don't hesitate to reach out. We're always here to assist you. Thank you for choosing Liberty Home Guard!
Reviewed Nov. 27, 2025
2) It takes ages to get a technician actually go to your home. After the initial diagnosis you'll then need to wait for "approval" (which can take days), and then wait again for another technician to schedule a new visit. And if you are not on the phone every day they will forget about your claim altogether.
3) They will harass you to renew the policy and will do it even if you do not want to. They will also spam you with marketing stuff non stop. They are really desperate for clients.
Hello Rodolfo!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Nov. 26, 2025
Liberty’s deductible payment led me to choose them over other companies. I usually submit claims online so I don’t talk to anybody. Depending on what the problem is, they send out their technicians pretty fast.
Thank you for sharing your positive experience with Liberty Home Guard, Trace!
Finding service straightforward and reliable is what we strive for, and your feedback reassures us you're getting the quality service we aim to deliver.
If there's anything else we can assist you with, please feel free to reach out at any time. We're committed to ensuring our process remains as smooth and effective for you now and in the future. Thank you for choosing Liberty Home Guard!
Reviewed Nov. 26, 2025
Kevin was very helpful in finding the best deal for my needs.
Reviewed Nov. 26, 2025
If you are considering Liberty Home Guard, please be careful. They use misleading sales tactics and have coverage rules that make their plans mostly useless, especially for older appliances. A salesperson convinced me to buy a multi-year plan, promising a full refund for any unused time if I canceled. This promise was not honored.
The biggest problem is a hidden rule: they don't cover anything older than 15 years. This is a major issue because most people buy warranties for their older appliances. When my old HVAC system broke, the repair tech said it was an easy fix. But Liberty Home Guard told the tech not to fix it because of its age and tried to sell me an expensive replacement instead. After a long argument, they finally allowed the cheap repair.
After this incident, I tried to cancel my policy and get my money back. They then pointed to fine print I was never told about. This small print allows them to deduct money spent on any claims, plus an extra cancellation fee, from the refund balance. This is all in direct contradiction to what I was told by their salesperson. The company hides important information about what they cover and how cancellations work. It took a very long time to mail me my tiny refund check. This lack of honesty makes it impossible to trust them or recommend their service.
Hello Cody!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Nov. 25, 2025
Liberty Home Guard due to their failure to properly handle my appliance replacement claim and their misleading claims process. My covered unit is a GE Profile PSB9120OSF2SS combination microwave and wall oven. Liberty Home Guard determined the unit was too expensive to repair and stated they would replace it. However, instead of providing a comparable appliance, they attempted to give me a single electric wall oven—something completely different that does not include the microwave function. This is not equivalent and does not restore the full functionality of my kitchen.
When I contacted their claims department to correct this, I was repeatedly apologized to, but the representatives openly admitted they have no authority to make changes, approve replacements, or adjust payouts. They simply relay messages and cannot make any decisions. This makes their “claims department” pointless and misleading, as it provides no real help or resolution. After going in circles, Liberty Home Guard offered only $100, which is insulting considering that a true microwave/oven combo unit costs between $3,000 and $5,000.
Their refusal to provide a comparable replacement, combined with a claims department that has no power to address issues, demonstrates poor business practices and misrepresentation of their service. I paid for coverage expecting honest, functional protection—not empty apologies and a payout that does not even remotely match the cost of the covered appliance.
Because of this, I have canceled my policy, especially with my next monthly payment scheduled to draft within two days. As a 100% disabled veteran, I expect fair and transparent service. Instead, I was left with no working microwave/oven combo and no meaningful support from Liberty Home Guard.
I am requesting:
A revised and fair cash payout that reflects the actual cost of a comparable combination unit.Documentation explaining why a non-comparable appliance was offered.
Confirmation that my policy is fully canceled and no further payments will be taken.
I am asking the BBB to assist, as Liberty Home Guard has not resolved this issue and continues to hide behind a claims department that has no authority to help customers. If you’d like, I can also write:✔ a short version
✔ a more aggressive, legal-style version
✔ a veteran-focused version
✔ a strong closing request for BBB intervention
They even offered the wrong product.
Hello Monica!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 25, 2025
I called Liberty Home back because I was looking for a quote, and Keith sold me on their great deals and coverage. Keith took great care to give me the best promotions and packages that he could offer.
Thank you for sharing your positive experience with Liberty Home, Brooke.
We are thrilled to know that Keith provided you with exceptional service, ensuring you received the best promotions and packages. It’s important to us that our customers feel well taken care of and valued.
If you have any other questions or need further assistance, please feel free to reach out. We're here for you!
Reviewed Nov. 24, 2025
Mel did an excellent job communicating the products and assisting with any questions. I would highly recommend working with Liberty and their team. It was a pleasant experience and very informative regarding their home warranty product.
Thank you for your wonderful feedback, Gus!
We're proud that our communication and product information met your expectations and made your experience a pleasant and informative one. Your recommendation means a great deal to us, and we are thrilled to have you as part of our home warranty family.
Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you with dedication and care.
Reviewed Nov. 24, 2025
I just signed with Liberty Home Guard for complete warranty protection. Keith was professional, friendly, and explained every detail clearly. The payment was lower than my old company, giving me confidence I made the right choice with great service.
Thank you for sharing your positive experience with us, David!
We're thrilled to hear that Keith provided you with a professional and friendly experience while clearly explaining all the details. It’s wonderful to know that our pricing and level of service have made you confident in your choice. We’re delighted to welcome you to the Liberty Home Guard family and look forward to providing you with excellent protection and support.
Should you have any questions or need assistance moving forward, don’t hesitate to reach out—our team is here to help!
Reviewed Nov. 24, 2025
As a first time home owner, Alex helped me out a lot with going through all the price points to make my decision very easy to go with Liberty. Alex was a big help to pinpoint everything that I wanted covered in my new home.
Thank you for sharing your positive experience with us, Darnell!
It’s wonderful to hear how helpful Alex was in navigating the price points and ensuring that all your needs were covered for your new home. At Liberty, we pride ourselves in offering a comprehensive and supportive service, especially to new homeowners. We're thrilled to have made your decision-making process smoother and more comfortable.
If any further questions or support needs arise, we encourage you to get in touch. Welcome to our service family!
Reviewed Nov. 24, 2025
This is a racket! My dishwasher broke. LHG sent the same technician out 4 times, despite saying he could not fix it. LHG then agreed to replace my dishwasher. They were going to replace a $900 dishwasher with a $298 plastic dishwasher. When I told them they were not comparable, they said the only requirements they are obligated to is to replace it with a dishwasher that washes, dries and drains. Like auto insurance replacing your Ferrari with a Mitsubishi. Save your money and do not look at LHG. 25% of all reviews are a 1 Star. Should tell you something!
Reviewed Nov. 22, 2025
Very helpful. Called me right away. I had called First American and AHS. Wait time was 20 min + so I hung up. The service agent was able to get me a discount and extra roof coverage. Fantastic Plus.
Reviewed Nov. 21, 2025
Jacob was patient and courteous as he explained the various plan options since I’ve never used a home warranty before. I appreciate all of his help and look forward to the peace of mind the plan will provide.
Thank you for sharing your positive experience with us, David!
We’re thrilled to hear that Jacob's patience and courteous approach provided you with the clarity and assistance you needed while exploring your home warranty options for the first time. It's rewarding to know he was able to assist effectively, and we're excited to offer you peace of mind with our coverage.
If you have any further questions or need any more assistance along the way, please don’t hesitate to reach out. Welcome onboard, and we look forward to providing ongoing support for your home warranty needs.
Reviewed Nov. 21, 2025
Great customer service! Answered all my questions. I wanted clarity about the price and services offered by Liberty home warranty. All the questions I had were answered. It was obvious that the person helping me understood the services that were offered for the complete package.
Thank you for sharing your positive experience, Brandon!
We're thrilled to hear that our team was able to clearly answer all your questions about the pricing and services we offer. Ensuring our customers have a full understanding of our service packages is very important to us, and it's great to know you felt that dedication from our staff. Should you need any more information or further assistance, we're always here to help.
We appreciate your support and look forward to continually providing you with excellent service.
Reviewed Nov. 21, 2025
I phoned in, got a live person who spoke English!! Had the pleasure of working with Jonathan **. He was thorough in his explanation with no pressure sales. Gave me his direct line in case I had more questions. I thought through options and reached back out where he answered more questions with kindness and we finalized the plan. Such a pleasant experience!! To learn that any time I call for service or support, I can easily reach a person, who speaks English is music to my ears! AI is great but a human is often needed!
Thank you for taking the time to share your impressive experience with us, Stephanie!
Providing direct access and thorough support is key to our service approach, and we’re delighted that Jonathan was able to answer all your questions with such ease and courtesy. It's great to know that being able to swiftly connect with a knowledgeable, live representative makes all the difference in appreciating the services provided.
Should you have any more inquiries or require further assistance in the future, please feel free to reach out directly again. We value your trust and look forward to continuing to enhance your service experience.
Reviewed Nov. 21, 2025
I left a review earlier regarding the service call I recently had and when I decided to renew my policy because of the great service, I dealt with Sonny. He brought to my attention some great offers that Liberty offers. I appreciate how easy it was to communicate with Sonny and the fast responses.
Thank you for sharing your wonderful experience with us, Sandi!
We’re delighted to hear that you recently enjoyed excellent service and decided to renew your policy. It's fantastic to know that Sonny was attentive and communicated efficiently to showcase our additional offers. Ensuring smooth and responsive interaction is key to our service, and we're glad we could meet your expectations.
Should you have any more questions or need additional assistance, please don't hesitate to reach out. We appreciate your choice and trust in our services!
Reviewed Nov. 20, 2025
Dave was extremely responsive and genuinely dedicated throughout the entire enrollment process. He took the time to explain each detail clearly and made everything surprisingly easy to understand. I appreciated how quickly he answered my questions and how proactive he was in following up to ensure I was comfortable before proceeding. It was a stress-free experience, and his professionalism and enthusiasm really stood out. I would definitely recommend working with him.
Thank you for sharing your fantastic experience with us, Minjung!
We're thrilled to hear that Dave's responsiveness and dedication made such a positive impact during your enrollment process. Making the information clear and promptly responding to your needs are core parts of our service, and it's great to further enhance your willingness to recommend us.
Should you have any further questions or need support in the future, don't hesitate to reach out. We're here to assist however we can, and we truly appreciate your kind words. Thank you for trusting us!
Reviewed Nov. 20, 2025
Kevin was well spoken, professional and explained the details of how the warranty works to me very well. He offered additional advantages which I found compelling enough that I signed up for the warranty immediately.
Thank you for taking the time to share your positive experience with us, Mitch!
It's gratifying to know that the benefits were so compelling that you decided to sign up immediately. Your decision to trust Kevin highlights the impactful and valuable advice he offers our customers.
If you have any further questions or need assistance, please don't hesitate to reach out. Welcome to our family, and we're excited to support your warranty needs going forward!
Reviewed Nov. 20, 2025
I searched for the best home warranty and Liberty home guard came up in the top 5. I submitted a quote proposal and received a call immediately from David. The application and service was fast, easy and was even offered additional bonus savings.
Thank you for sharing your experience with Liberty Home Guard, Nancy!
It's great to know that you've found the application experience to be fast and benefiting from additional bonus savings is commendable too. We appreciate your trust and are here to assist you should you have any more questions or need further help in the future.
Thank you for choosing us, and we're glad to have proven to be one of your top choices!
Reviewed Nov. 20, 2025
Please do not purchase this. Liberty Home Guard collects the $70 fee, sends a technician out, and then tells you the appliance needs to be replaced. They give you a quote for a new appliance that is HIGHER than retail stores. I replaced both my washer and dryer. It was cheaper to buy them directly from Best Buy, than Liberty. Liberty gave me $100 for my appliances, which is essentially, just $30, when you consider I paid $70 for each initial visit. This is a scam. Get the extended warranty from the stores and save your money.
Hello Rachel!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 18, 2025
Extremely happy with Kevin’s level of professionalism. He took time answering all my questions and gave clear answers. It took under 10 minutes for him to make me feel very comfortable with my decisions.
Thank you for sharing your wonderful experience with us, Stephen!
We're thrilled to know that Kevin's professionalism and attentiveness made a positive impact during your interaction. It’s rewarding to hear that he was able to address all your questions so efficiently and to your satisfaction.
Should you have any more questions or need further assistance, feel free to reach out. We're here to help, and we are grateful for your support!
Reviewed Nov. 18, 2025
Kevin was very helpful and knowledgeable and a pleasure to deal with.
Reviewed Nov. 18, 2025
I had, as most consumers do, the headaches of trying to select a home warranty. Luckily Kevin ** was exactly who I needed to give me the best options for my home. Knowing I am shielded from surprise repairs is totally worth investing time with Kevin. Reach out to him to secure your peace of mind.
Thank you sincerely for sharing your experience with us, PG!
We're thrilled to know that Kevin was able to help tailor the perfect home warranty choices for you. Having confidence in covering unexpected home repairs is indeed invaluable, and we're glad Kevin contributed positively to this process. Your encouragement to reach out to him and ensure peace of mind is much appreciated.
Should you have further questions or need assistance, don't hesitate to contact us. Thank you for choosing us!
Reviewed Nov. 15, 2025
My experience purchasing a home warranty through Alex was exceptionally positive from start to finish. From our first conversation, Alex took the time to understand my home, my concerns, and what level of coverage would give me the most value. He explained each plan in clear, simple terms without any pressure or sales tactics, which immediately built my trust.
Thank you for sharing your wonderful experience with us, Iris!
We are delighted to hear that Alex provided you with exceptional service by taking the time to understand your needs and offering clear explanations of our plans. Building trust through a non-pressuring, straightforward approach is a priority for us, and it’s gratifying to know that this contributed to your satisfaction. We'll be sure to commend Alex for his commitment to serving you so well.
Should you have any more questions or need further assistance, please don't hesitate to get in touch. Thank you for choosing us, and we look forward to being here for you in the future!
Updated review: Jan. 16, 2026
Liberty worked with us to clear up some misunderstandings and was very helpful in resolving the claim. They gave us a generous reimbursement even though the problem was not covered under our policy. We are pleased to continue using them as our home warranty company.
Original Review: Nov. 14, 2025
I have been with Liberty for almost 2 years. I have had minor claims and they responded well but my last claim for a refrigerator repair has been "waiting review" for weeks. I filed my claim on October 26. It's November 14 and I am still waiting for a resolution. My claim is being passed around different departments. I wish I could bail but I bought a 10 year contract. My bad. Try other home warranty companies. I'm sure they are all better than Liberty.
Hello Evangeline!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Nov. 14, 2025
I would recommend him and Liberty to others.
Thank you for taking the time to share your excellent experience, Brian!
We are pleased to hear that Kevin's friendly and supportive approach left such a positive impression. It's rewarding to know he assisted in getting you a great deal while creating a pressure-free experience. We appreciate your recommendation and are grateful for your support.
Should you need any further assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Liberty Home Guard!
Reviewed Nov. 14, 2025
This place is a disaster - we are locked in to a multi-year contract with them and every interaction is worse than the last. Our garage door broke 3 months ago and then the repair that their tech completed failed and they are unwilling to cover the claim. Everything is slow and unorganized. Don't believe the fake reviews, I've done probably 15+ claims with them over the past 5 years and most have not gone smoothly.
Hello Tom!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Nov. 12, 2025
I renewed my 6 properties today with Home Liberty Homeguard; one because of prior quality service; because of Kevin with Liberty Homeguard. Kevin walked me through the renewal process and helped me select the right policies for my situation. People make the difference in any company and Kevin is that guy for Liberty Homeguard
Thank you so much for your fantastic feedback, Dan!
Here at Liberty Home Guard, we believe that our team members, like Kevin, indeed make the difference. We're delighted you're part of our family, and we look forward to serving you with the same dedication in the future.
Should you have any further questions or require assistance, please don't hesitate to reach out. We appreciate your trust and continued support.
Original Review: Nov. 10, 2025
The whole system is incredibly frustrating and feels useless. My account is on hold, so I can’t use the service for an entire month—even though my dishwasher is not functioning. On top of that, I’m required to pay upfront just to file a claim, and that fee is non-refundable. Then I have to wait for a technician to come out and tell me whether the issue is even covered by this so-called “insurance.” Overall, it’s been a complete waste of money and time. I absolutely would not recommend this service.
Hello Mina!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 6, 2025
Kevin was very helpful with getting us signed up. Kevin thoroughly explained the warranty coverage. We are glad this is a veteran owned company. We signed up for the 6 year program. Set it and forget it. Thanks Kevin.
Thank you for sharing your delightful experience with us, Jennifer!
We're glad that our services and Kevin's comprehensive explanations about the warranty offered made a positive impact and that the 6-year program suits your needs. Should you have any further questions or need support, don't hesitate to reach out.
Thank you again, and welcome to our service family!
Reviewed Nov. 5, 2025
I never had a good experience with these folks. My microwave stopped working and all they would pay is $300 for a replacement. That is $200 short of a new microwave of the same brand and size. And it has to be installed in cabinet which will cost even more. No point taking this home warranty. They won't provide any other support. Earlier I had a leaking cloth washer for which I raised a request. It was not fixed and I eventually had to get it fixed myself even with home warranty in place. Please look some place else for home warranty.
Hello Alex!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 1, 2025
I've had Liberty for a year now. Most of the time, if I have a warranty claim, it usually gets denied because of weird writing in their system. It’s not worth it. But for my garage door claim, the contractor was great.
Thank you for sharing your experience with us, Dakota!
We're glad to hear that arranging your garage door repair went smoothly with quick responsiveness and efficiency. We strive to make our services as clear and beneficial as possible, so we appreciate your feedback on this matter.
Thank you for choosing us, and we remain dedicated to providing the support you deserve whenever necessary.
Reviewed Nov. 1, 2025
Liberty Home Guard is okay. But in some cases, the agreement is not clear-cut. And as a contractor, whenever you guys are tied up, sometimes they are not doing the work as it's supposed to be. I had to follow up multiple times. In reality, what happened, I paid out two times for the same service, and then it has been told it's a different problem. But I just saw one problem and they didn't address it properly.
People have an insurance so if there's an issue, they don't pay or they don't have the hassle. Recently, the pan was not working properly. There was a leakage. I called them, that guy came and worked in a way, but still the water was leaking. At the end of the day, I paid for the insurance, I paid for the service, but the water leak is the water bill that I'm paying. Nobody is covering that. So there’s no meaning of having an insurance. Liberty took a huge amount from me for this five-year service and they should have much better contractors.
Reviewed Nov. 1, 2025
Overall, I'm satisfied with Liberty Home Guard. I had a plumbing issue recently. It was a tub overflow in the bathroom. The contractor checked out what they thought it was and he repaired it and we haven't had a problem since. Now I just have to go back and do the drywall repair because it leaked into the dining room area. They were quick to have somebody come out.
I manage two properties for the owners and they actually have a different company for the other home. We haven't had great experience with the other company over the years. So I think they decided, "Let's try a different one on this property and see what's good and what's not." And actually, Liberty was quicker to have somebody else than the other company.
Thank you for sharing your positive experience with Liberty Home Guard, Shari!
We're delighted to know that we could handle your claim efficiently and that we outpaced your previous service provider in responsiveness. It is our goal to ensure that such processes remain smooth and that our services bring you the peace of mind you deserve. Understand that home repair can sometimes feel incomplete until every detail, like drywall repair, is settled.
If there's anything else we can assist with, feel free to let us know. We're here to help and ensure your continued satisfaction with Liberty Home Guard.
Reviewed Oct. 31, 2025
Our kitchen refrigerator wasn't keeping the recommended temperature. The inside temperature got warm, both on the freezer and the refrigerator side. It took a long and very tedious procedure before I could get somebody here. It was, unfortunately, right before the long weekend. It took four days before the technician showed up. Then there was a big wait because, apparently, Liberty needs to get their part. They don't let the technician order the part. They have to do the ordering themselves. It has to go through several department approvals and it takes forever.
I had to make several phone calls and I couldn't talk to anybody who could make a decision. I left a message and they would say that they're gonna get my message to the right department. But it took a long time before they actually ordered the part. By the time we got the part, it wasn't the right part. It was a lot of hassle going back and forth.
The technician had to spend lots of time working on the unit to install the part. He had to get a part from his truck because the part Liberty sent was not correct. By the time that he left, my icemaker wasn't working. He said he had to go to other appointments and I would have to call Liberty back about the icemaker.
I kept calling about the icemaker and I left a message. There was text, email, and phone calls, saying the icemaker is still not working, the repair is not complete, and they need to send somebody to complete the repair. But I didn't hear back. After one week, for some reason, the icemaker started to work. But nobody called me back to say if they should send the technician again to check it or not. They closed the ticket themselves too. I got a message that the ticket is closed. I wasn't happy with my previous warranty company and I sa Liberty had some good reviews. I called and signed up with them. But this was my first experience with Liberty and maybe it was a one-time deal that nothing worked out, but it wasn't a good experience.
Hello Majid!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Oct. 31, 2025
Liberty Home Guard is like a scam company in my opinion. Every time there is a claim, there is always a charge, even though it’s covered by the warranty. Typically, the full cost is covered by the warranty company, if something breaks down. But with them, the cost has to be paid by the consumer. I don’t know why I have to cover for all the payment to the contractors. When I tried to cancel the policy, they said I would not receive any reimbursement. I don’t know if the policy is fully cancelled. It’s weird.
No one is gonna read all the fine print in the contract. Authorities need to look at this because I haven’t found any other warranty company with a contract like theirs. I have always had companies cover the claim completely, as long as that specific appliance is included. I’m gonna file a consumer report. The last technicians, though, did good work on my dishwasher
Hello Sriram!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Oct. 31, 2025
Repairs take longer because the technician who comes out has to evaluate first, even though we know what the problem is, and then he has to submit the report to Liberty, and Liberty has to okay it, and then he comes back. So if it's an appliance that we need to be working, it takes a while until we get that repaired. I have an ongoing refrigerator claim and it’s still not working well. Liberty Home Guard offered me $600 for the refrigerator, which isn’t sufficient, so I rejected it.
Hi Hadassah!
We sincerely regret the inconvenience and frustration you've experienced with our service process, especially concerning an essential appliance such as your refrigerator. Timing and offered compensation are crucial, and we apologize for any disappointment this has caused.
We are continuously working to expedite our service interventions and ensure our solutions meet the needs of our customers effectively. We greatly appreciate your feedback about pricing and realize the significance of aligning our compensation with your service experiences.
Our team would be grateful for any further details your experience you'd like to share, as it helps us improve and serve you better. Don't hesitate to reach out so we can address your concerns more closely. Your trust is valuable to us, and we aim to provide better support and service going forward.
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 4101 Avenue U
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11234
- Website:
- www.libertyhomeguard.com
