Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard offers three major home warranty plans to help protect homeowners from unexpected repairs. It also has several add-ons so you can customize your coverage to your situation. The company offers plans in all 50 states and Washington, D.C., and has an extensive network of qualified technicians for necessary repairs. Liberty Home Guard’s website makes it simple to track the status of claims and view plan details.
Visit www.libertyhomeguard.com- No inspection required
- Flexible coverage terms, including month-to-month
- 60-day workmanship guarantee
- 24/7 claims availability
- Can't always choose your own service technician
- 30-day waiting period
Liberty Home Guard Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Jan. 4, 2026
Hunter was very nice and knowledgeable. He was able to answer all of my questions without hesitation and was willing to work with me. He told me what my options were so I was able to choose what worked best for me and with no pressure.
Thank you for sharing your positive experience with us, Becky!
We're delighted to hear that Hunter provided exceptional service, answering all your questions knowledgeable and without pressure. Offering you clarity and options tailored to your needs embodies the quality service we strive to deliver to every customer.
Please feel free to contact us if you have further questions or need any assistance. We appreciate your feedback and look forward to continuing to serve you with excellence!
Reviewed Jan. 4, 2026
Kevin was spot on with the prices and coverage! I appreciate his expeditious service and professionalism! He was also available via phone for additional assistance. No overseas representatives. He also stated there are no annual increases! This was a positive experience for starting 2026!!!
Thank you for sharing your wonderful experience with us, Keira!
We’re delighted to hear that Kevin's guidance, pricing, and customer service thoroughly met your expectations. It's great that his seamless support and timely assistance enhanced your overall experience. The fact there's no increase in annual rates and with representatives reachable directly faceted your circulatory choosing us means a lot. Welcome to a fulfilling start toward 2026 with our solid team here.
If there’s anything more we can do to assist, please don’t hesitate to let us know—peace of mind safety strategy now steering vital reach.
Reviewed Jan. 3, 2026
Do not purchase this home warranty. They will scam you on the price and send technicians that are not licensed. I have been going through hell since July 23, 2025 with this fraudulent company. The technician they send flooded my second floor and LHG refused to make me whole. Check the Better Business Bureau reviews. They are terrible. Also, you cannot locate their Google review although they use it for advertising.
Reviewed Jan. 2, 2026
Hunter ** was professional and willing to listen when I had questions. Politely responded and was knowledgeable of process and different options. Great coverage for the price. Hope I don’t need it but better to have it and not need it than to need and not have.
Thank you for sharing your outstanding experience with our team, Vincent!
We're thrilled to read about your positive interaction with Hunter. It's always gratifying to hear that our representatives are professional, attentive, and knowledgeable. We aim to provide reliable coverage at a competitive price, giving you peace of mind knowing you're protected. Thank you for choosing us, and remember, we're here to assist should you ever have any more questions or need further assistance.
Thank you once again, and we look forward to continuing to serve you!
Reviewed Jan. 2, 2026
Liked the fact he listened to me which is far more important than getting your sales pitch in. He answered my questions and understood my concerns and reacted accordingly. I felt understood for once with a sales person. I very rarely have that so I appreciate it.
Thank you so much for taking the time to share your experience with us, Patricia!
We’re thrilled to hear that our salesperson listened attentively to your needs and provided thoughtful responses. Making sure you feel understood and truly heard is fundamental to how we operate, and we're glad that this reflected in your experience.
If there’s anything further we can assist you with or any questions that may arise, please feel free to reach out anytime. We’re here for you and look forward to continuing to meet your expectations!
Reviewed Jan. 2, 2026
Ariel and Kevin did a fantastic job explaining the difference of what I'm receiving today through American Home Shield and clearly stating the additional benefits I would receive by switching over to Liberty. They both showed a lot of integrity and earned my trust.
Thank you so much for taking the time to share your fantastic experience with our team, Adam.
We are delighted to hear that Ariel and Kevin provided such clear and thorough explanations about the differences and benefits with confidence and integrity. Trust is crucial, and we're pleased to know that they have earned yours.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We appreciate your feedback and look forward to serving you with the same level of excellence in the future.
Reviewed Jan. 2, 2026
I was researching home warranty companies because I have been dissatisfied with Choice Home Warranty. As soon as I filled in my contact info on the Liberty Homeguard website, Kevin phoned me - on New Year's Day! He gave me information about different policies and gave me some good discounts. I hope Liberty outperforms Choice!!
Thank you for sharing your experience with us, Jean!
We're delighted Kevin could provide you with helpful information and attractive discounts, especially during a holiday. We strive to deliver reliable and superior service and hope that your experience with us consistently meets your expectations.
Please do not hesitate to reach out if there's anything further we can assist you with or if you have any questions in the future. Welcome to Liberty Home Guard!
Reviewed Jan. 2, 2026
My Son helped me find a home warranty. He got the best reviews on line and found out Liberty was the best. He called there and Keven took the call. Keven was incredibly helpful and explained the plan. My Son thought Keven explained the plan so well that he wanted a contract for himself too!! So Keven called me too and it didn’t take long to do the paperwork. Thank you Keven!
Thank you for sharing your wonderful experience with us, Bev!
We're thrilled to know that both you and your son had such a positive interaction with Keven. His detailed explanations clearly made a great impression, leading both of you to join with us, and we couldn't be more pleased. Ensuring that everyone fully understands our services and can complete the setup smoothly and swiftly is just what we aim to do.
Don't hesitate to reach out if there are any questions we can help address in the future. We look forward to serving you both and ensuring all your experiences with Liberty Home Guard are exceptional. Thank you for choosing us!
Reviewed Jan. 2, 2026
Great customer service. Very helpful and willing to negotiate and appreciate all the help. They give me a quote for six years and I accepted it for a great deal. Hope I can use this and make a good impression of from you guys.
Thank you for sharing your positive experience with us, Renato!
We’re delighted to know that you found our customer service team helpful and willing to negotiate, and that you were pleased with the six-year deal offered. It's important to us that our customers feel supported and valued.
Should you have any further questions or need assistance moving forward, feel free to reach out. We appreciate your feedback and are excited to continue making a good impression as part of your experience. Thank you for choosing us!
Reviewed Jan. 2, 2026
I reached out to Liberty. We're very unhappy with the current home warranty company, American Home Shield. My husband is a veteran, along with many family members, so we're happy dealing with a veteran owned company. Thank you for the help we were given!
Thank you for reaching out and sharing your experience with us, Cathy!
We are thrilled to hear that our veteran-owned status resonates with you and your family. We are always here to help and are grateful for the trust you've placed in us. If you have any other questions or need further support, don't hesitate to contact us.
We're here to ensure you have the best possible experience.
Reviewed Dec. 31, 2025
There was an issue where a check that was sent to me by Liberty Home Guard was sent to my rental property and not my home address. When I called this morning, I asked a customer service representative if the check had been sent and he said yes. It was mailed on the 18th. I notified him that he had sent the check to the wrong address. I then called my renters and they said that the check had not arrived yet but that when it did, they would let me know. At that point, I decided to call back to Liberty Home Guard and see if I could get the check re-issued to my correct address. He listened to my problem and quickly was able to identify what needed to be done to correct it. I was very happy with his level of customer service.
Thank you for your positive feedback, Phillip!
We're delighted to hear about your satisfactory experience with our customer service team resolving the address issue related to your check. Ensuring correct, swift service is what we always aim for, and it's fantastic to know our representative was helpful and effective in addressing your issue right away.
Should there be any more questions or services we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is our priority—thank you for choosing Liberty Home Guard!
Reviewed Dec. 31, 2025
As a first-time home buyer, purchasing a home warranty felt overwhelming at first, but Harry made the entire process simple and stress-free. They took the time to explain all of my options in great detail, answered every question I had, and made sure I understood exactly what I was getting. Thanks to their help, I was able to get a great deal and feel confident in my purchase. I truly appreciate their patience, knowledge, and support.
Thank you for sharing your experience with us, Ashley!
Our team is dedicated to making the home warranty process as smooth and effortless as possible, especially for first-time home buyers like yourself. We're delighted to know that Harry was able to explain the options clearly, answer all your questions, and help you secure a great deal that made you feel confident in your purchase. We value such commitment and knowledge from our associates.
Should you have any more questions or require further assistance in the future, feel free to reach out at any time. Welcome to our family, and thank you once again for your trust and support!
Reviewed Dec. 30, 2025
John ** is an outstanding professional who consistently goes above and beyond. He’s reliable, knowledgeable, and a pleasure to work with. His attention to detail and positive attitude really stand out, and he always takes the time to make sure things are done right. I highly recommend John to anyone looking for someone dependable and hardworking.
Thank you for sharing such heartfelt feedback about John!
We’re genuinely delighted to hear that he has made such a positive impact on your experience. His dedication, professionalism, and commitment to excellence truly exemplify our values. Knowing that his attention to detail and supportive approach stands out means the world to us.
Your recommendation is valued and greatly appreciated. Feel free to reach out if there’s ever more we can do for you, as ensuring satisfaction is always our priority here. We look forward to continuing to provide you with standout service through team members like John.
Reviewed Dec. 30, 2025
Kevin ** was very responsive and knowledge about all the different option and payment plans. This made my purchase a no brainer. As a veteran and homeowner warranties are very important to living stress free.
Thank you for sharing your experience with us, Charles!
We are delighted to hear that Kevin provided knowledgeable and responsive service by explaining the different options and payment plans to make your purchase decision easier. Ensuring a stress-free experience for homeowners, particularly veterans, is something we strive for at Liberty Home Guard. Your feedback encourages us to continue delivering exceptional service to valued customers like yourself.
If you have any questions or need further assistance, please feel free to reach out. Welcome to the Liberty Home Guard family!
Reviewed Dec. 30, 2025
David was helpful and proactive. I felt reassured by him. He called me soon after I filled in the form. I was not sure about if I wanted to have a warranty, and he gave me chance to ask my questions. Also to think about it to make a decision.
Thank you for sharing your wonderful experience with us, Batikan!
We are thrilled to hear that David was helpful, proactive, and made sure all your questions were answered. It's so important that our clients feel informed and appreciated throughout their journey with us. We’re glad David contributed positively to your decision-making process.
If there's anything more you would like to ask or explore, please do not hesitate to get in touch. Welcome to the Liberty Home Guard family!
Reviewed Dec. 30, 2025
The worst home warranty I have ever had; I have had a home warranty for over a decade. Most of my appliances were not covered as they were considered upgrades. After you pay the 100 fee and then the upgrade fee of 200-250, the company then denies your claim. I have never felt so ripped off by a company. Stay away - you will regret the waste of your premiums. This is the worst company to deal with EVER!
Hello Cindy!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Dec. 29, 2025
Alex has been very helpful and not obtrusive to over trying to sell or constantly calling me but checking in from time to time while we're going through medical issues with my husband who's a disabled veteran. I appreciate the patience and the walkthrough and making sure that all of my questions are answered. I also appreciate the ability with our status of senior being a senior and having my husband here and all of the things that we're facing to work with us on pricing as well so I appreciate it. Thank you.
Thank you for sharing your wonderful experience, Malanious .
We sincerely appreciate understanding the challenges you face, and we're delighted to hear that Alex's thoughtful approach and attentive service met your needs during these times. Providing answers to your questions and thoughtful check-ins without being intrusive is exactly the kind of service we strive for.
Our team takes great care in offering flexible pricing, and it's heartening to know it made a positive difference for you as seniors. Your thanks mean the world to us, and please remember that we're here for any continued support you may need. Thank you for choosing us and allowing us to help navigate these difficult circumstances.
Reviewed Dec. 29, 2025
Marc was great to work with. He was clear and informative. He offered options that were practical for me. Marc represented himself and your company well. This is the type of customer service that brings me back as a customer.
Thank you for your wonderful review, Sergio!
We're delighted to hear about your positive experience with Marc. His dedication to providing clear, informative, and practical options clearly reflects the standards we strive for at our company. It’s gratifying to know that personalized, professional service is making a great impact. Your feedback truly strengthens our commitment to maintaining high-quality customer service.
Feel free to reach out if you need any assistance in the future. Thank you for choosing us, and we look forward to welcoming you back!
Reviewed Dec. 29, 2025
I just purchased a home warranty through Liberty, and I had an excellent experience from start to finish. Kevin, the representative who assisted me over the phone, was incredibly helpful, patient, and knowledgeable. He took the time to answer all my questions, explain the coverage clearly, and make sure I felt confident in my decision. Great customer service is hard to come by these days, but Kevin truly delivered. If the rest of the company operates with the same level of professionalism and care, I know I made the right choice choosing Liberty.
Thank you for your exceptional feedback regarding your new home warranty purchase through Liberty Home Guard, Rickie.
We are thrilled to know Kevin provided you with the helpful, patient, and knowledgeable support that made your decision-making process easier. It is immensely rewarding to hear when a team member's dedication shines through and positively impacts your experience.
Our goal is to ensure every customer interaction is as professional and caring as yours, and your review empowers and motivates the entire team towards this commitment.
Should you have any more questions about your coverage or Future services, please feel free to reach out. Welcome to the Liberty Home Guard family, and thank you for placing your trust in us!
Reviewed Dec. 29, 2025
JP ** was terrific!! Speaks clearly and confidently. Was very professional! Highly recommended. JP called back as requested and stayed with when my HVAC repair man was here. JP explained how long it would take for the resolution team to answer the phone. He thought it would be 20 minutes, but it was actually 50 minutes, but that’s OK. I was happy to wait.
Thank you for sharing your standout experience with us, Steven!
We are thrilled to hear that JP provided exemplary service by delivering clear, confident, and professional assistance. It's fantastic that he managed your call-backs during your HVAC repair and kept you aware of the wait times, displaying great commitment throughout the process.
We appreciate your high recommendation and look forward to ensuring consistently satisfactory support whenever you need it. If you have any further questions or require additional assistance, please feel free to reach out. We're here to help!
Reviewed Dec. 29, 2025
Sean ** was a great help for me to get my policy today in just under 20 minutes. He helped explain everything to me very clearly to cover all of my appliances for six years. Normally, I don't like purchasing things over the phone, but with Sean, I felt very comfortable and he made everything extremely straightforward short and simple and once again clear, I was only inquiring to cover just my range, but he gave me a good deal for all of my appliances, so I took him up on it.
Thank you for sharing your fantastic experience with us, Robert!
We are thrilled to hear that Sean provided you with exceptional service and that your policy setup process was efficient and clear. It's wonderful to know that he not only made you feel comfortable purchasing over the phone but also offered a great deal for all your appliances. Our team strives to offer straightforward and great-value solutions, and we're happy to hear that reflected in your experience.
If you have any more questions or need further assistance at any point, don't hesitate to reach out. We appreciate your feedback and support, and we look forward to continuing to serve you in the future!
Reviewed Dec. 29, 2025
Worked with Sean ** to sign up the policy. He is very knowledgeable, friendly and tries to save money and recommends tailored coverage. I signed up for VIP, so have direct access to Sean whenever I need him (of course during his working hours), I cross my fingers for a great service from Liberty Home Guard. Will keep updating my Google review as and when I experience Liberty’s service so it would be useful for other customers. I am happy with Sean and signup process.
Thank you for sharing your positive experience, Venkat!
We're delighted to hear that you appreciated his knowledge and friendly service during your policy signup. It's fantastic to know that by enrolling in our VIP program, you'll have direct access to ensure all your coverage needs are suitably addressed.
We strive to provide excellent service, and are committed to upholding high standards for our valued customers like you. Should you have any questions or need further assistance, don't hesitate to reach out. We appreciate your trust in Liberty Home Guard and look forward to supporting you going forward. Thank you once again, and we welcome any updates you wish to share with your journey!
Reviewed Dec. 29, 2025
Shawn ** was very helpful. He had complete and accurate knowledge of Liberty Home Guard's policies and was able to assist us with a better option for our needs. We were surprised and pleased that he was available at such a late time in the evening and stayed with us until all our issues were satisfactorily completed. We were even able to reach him the following morning with several questions and all this was on not only a weekend but during the Christmas holiday. Very pleased with his dedication.
Reviewed Dec. 26, 2025
I did not file a claim, but I had general questions about the claims process. Luke did an excellent job answering everything. I have been a Liberty Home Guard Policyholder since 2023. I really appreciate Luke's help & patience.
Thank you so much for sharing your experience with us, Romualdo!
We're thrilled to hear that Luke was not only able to answer all your questions but did so with excellence and patience. Providing knowledgeable and helpful service is at the core of what we strive for, and it’s wonderful to know your interaction reflected these values.
Thank you again for your kind words, and we look forward to continuing to serve you with the highest quality of service. If there's anything more you need, don't hesitate to let us know!
Reviewed Dec. 24, 2025
I couldn't be happier with the attention I received from Steven **. He was very empathetic to the recent passing of my husband Joe. Being alone now made me fearful of repairs needed in the future. Not only did he explain current specials but also made me aware of more senior discounts with payment plans. What a wonderful caring person to handle my needs. Thank you Steven.
Thank you for taking the time to share your experience with us, Paulette.
We're sincerely grateful for your kind words and appreciate knowing Steven made such a positive impact during a challenging time for you. Our team is committed to supporting our customers, and it’s heartening to hear that Steven could guide you through your options clearly and compassionately.
If you need further assistance, we're here and happy to help in any way we can.
Reviewed Dec. 23, 2025
Professional, thorough and did a great job explaining all of the details. I now have coverage on my two homes rather than just coverage on one. Kevin did an excellent job of providing a variety of options. Thanks.
Thank you very much for sharing your wonderful feedback with us, Michael!
We're thrilled to hear that our team provided you with thorough and detailed information on coverage options, allowing you to efficiently enhance your insurance on both homes. It's fantastic to know that Kevin's assistance made a positive impact.
Should you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your trust in choosing us for your insurance needs!
Reviewed Dec. 23, 2025
Everything went great with my claim with Liberty. I had a technician come out in less than a week and he was phenomenal. He helped me out with a couple issues and headed on.
Thank you for sharing your positive experience, and we are delighted to hear about your satisfaction with Liberty Home Guard, Lauren!
We're thrilled that the technician provided you with outstanding service and that the claim process from start to finish was so seamless for you. Ensuring a clean and thorough job is an expected standard on each service claim we handle, and it was great to read that our dedicated team made such a significant impact for you. We look forward to continuing to provide impressive service and prioritizing our clients’ satisfaction.
If you ever require future assistance, please don’t hesitate to reach out. Thank you for recommending us to others; your endorsement helps us strive towards service excellence every day.
Reviewed Dec. 22, 2025
Kevin was very helpful in describing all plan options and descriptions, as well as payment options and terms. I am very satisfied with my experience and look forward to adding my other rental properties.
Thank you for sharing your positive experience, Jerald!
It's wonderful to hear that Kevin was able to effectively explain the plan options and accommodate your payment preferences, ensuring a satisfying process. We're thrilled to have you with us and excited about your decision to extend our services to your other rental properties.
If you have any other questions or need further assistance as you navigate this transition, don't hesitate to reach out. We're here to help and eager to support your property management needs every step of the way. Thank you for choosing us!
Reviewed Dec. 22, 2025
I want to thank my agent Norman ** for assisting me in getting a home warranty set up for the new home I just purchased, he was very thorough in the details. He went over the details of my home and recommended a good plan to cover my pool as well.
Thank you for your marvelous feedback, John!
We’re delighted to hear about your great experience with Norman's expertise in setting up your home warranty. It’s rewarding to know that he took the time to thoroughly review your home’s needs and provided valuable advice, including recommending coverage for your pool.
Providing comprehensive service is our priority, and it's fantastic to see it is reflective in your interaction with Norman. Should you have any further questions or need assistance, don’t hesitate to reach out. Thank you for choosing us to protect your home, and welcome to the family!
Reviewed Dec. 21, 2025
Ostin ** handled my call regarding the replacement of my appliance. He was very helpful and was able to explain the next steps in the process for me. The entire process with all the agents and company is very easy. Very happy with the results.
Thank you for your wonderful feedback, Robin!
We're thrilled to hear that Ostin and our team were able to make your experience with us straightforward and satisfactory. It's encouraging to know that the entire process was seamless and that you've received the help you needed with your appliance replacement.
We appreciate your kind words and look forward to serving you with the same excellence in the future. Have a fantastic day!
Reviewed Dec. 21, 2025
The entire process was fast, simple, and very easy to complete. From start to finish, everything took less than seven minutes, which was extremely convenient and much faster than I expected. The steps were clear and straightforward, making the experience stress-free and efficient. I never felt confused or rushed at any point, and the platform was easy to navigate.
Thank you so much for sharing your experience with us, Jacqueline!
We're thrilled to hear that you found the entire process to be fast, simple, and efficient. It's our goal to create a seamless experience for all our customers, so it's wonderful to know that everything met your expectations.
If there's anything else we can do for you, please don’t hesitate to reach out. Thank you once again for choosing us!
Reviewed Dec. 21, 2025
Kevin was able to explain the product well and guided me to choose a plan that I believe will work for my family. I am a new customer and I hope this company delivers what they are selling to their customers.
Thank you for choosing our services and for sharing your feedback, Sandra.
We are thrilled that Kevin was able to guide you effectively in selecting a plan that suits your family's needs. Every new customer is valuable to us, and your trust in our services is important. We are committed to delivering on the promises we make and ensuring our service aligns with your expectations.
Should you have any inquiries or need further assistance, please feel free to reach out. We'll always be here to support you. Welcome to our community, and thank you for choosing us.
Reviewed Dec. 19, 2025
Kevin was professional, knowledgeable, and straight to the point. He made getting our home warranty easy and seamless. Kevin checked in with us and followed up when we needed his help and he followed through with everything that was offered.
Thank you so much for sharing your wonderful experience, Taylor !
We're delighted to hear that Kevin provided you with such professional and seamless service during your home warranty setup. It's fantastic to know that he followed up efficiently, keeping his commitments throughout the process. Stories like yours reflect the dedication of our team to make customer service remarkable and straightforward.
If you have any further questions or need assistance in the future, we'd be more than happy to help. Thank you for choosing us, and welcome to our ever-growing family!
Reviewed Dec. 19, 2025
Liberty Home Guard deducted a "diagnosis fee" that was never disclosed, authorized or documented. On November 26, 2025, I paid $125 for a technician coverage evaluation, which I confirmed would cover the initial visit. Liberty Home Guard later deducted an additional “diagnosis fee” that was never disclosed or authorized, citing a contract provision that allows for such fees. However, they refused to identify when and how this fee was disclosed to me, when and how I allegedly consented to the amount, or provide a copy of the invoice. Their resolution team admitted they could not locate the fee in their system and the supervisor conceded that the "diagnosis fee" may vary.
Despite all this, the company continues to refuse to honor full policy coverage which has caused financial harm and unnecessary delay in essential repairs. In comparison, the independent plumber I found performed the initial evaluation at no cost and provided a much lower repair quote. For those who have been similarly impacted, Liberty Home Guard's actions may violate consumer protection and contract principles as set forth below, because they charged an undisclosed, unauthorized and unsupported "diagnosis fee", reducing coverage for repairs: Contract law: Fees must be disclosed and agreed to in advance; undisclosed, variable fees are unenforceable.
Texas Deceptive Trade Practices Act: Deducting undisclosed fees that reduce coverage constitutes a deceptive act. Home warranty regulations: Imposing undisclosed charges may be considered an unauthorized deduction or misrepresentation. Equity principles: Charging undisclosed fees may constitute unjust enrichment or fraud.
Reviewed Dec. 18, 2025
Shout out for Alex **!! I reached out to the home warranty customer care team for a quote, and I was genuinely impressed by how smooth the entire process was. The representative Alex, was knowledgeable, patient, and transparent about the different coverage options. They took the time to understand my home’s needs and walked me through each plan without any pressure or confusing jargon. What I appreciated most was their quick response and clear communication. Every question I had was answered thoroughly, and they made sure I understood exactly what was included before finalizing the quote. It felt like they truly cared about helping me make the right decision rather than just making a sale. If you’re looking for a home warranty company with customer care that’s friendly, efficient, and genuinely supportive, I highly recommend giving them a call.
Thank you for your absolutely wonderful feedback, Prabhanjan!
It’s immensely rewarding to hear about your positive experience with Alex. We're pleased to know that the seamless process, along with Alex’s expertise and transparent communication, made a significant impression. Understanding our customers' unique needs and providing clear, no-pressure guidance is at the core of what we do, ensuring that making decisions about home warranties feels reassuring instead of rushed.
We truly appreciate your recommendation and are thrilled you felt the care and commitment from our team. Should you have more questions or need anything else, feel free to contact us anytime. Thank you once again for choosing us; we're eager to continue supporting you!
Reviewed Dec. 17, 2025
Alex was very helpful with any questions I had. Very tenacious in reaching out to make contact. Offered various options regarding plan structure which was appreciated regardless of what my final decision was. Thank you
Thank you for taking the time to share your fantastic experience with us, Rosanne!
It's wonderful to hear that Alex provided you with such helpful and attentive service. Ensuring that you have a comprehensive understanding of the available plan options is something we take pride in, and it seems Alex achieved just this. Customers like you motivate us to maintain our standard of providing personalized and supportive services.
We greatly appreciate your kind words and your trust in our offerings. Please know that we are available if you have any more questions or need further assistance in the future.
Reviewed Dec. 17, 2025
Kevin ** explained everything to me and helped me sign up with a plan I'm comfortable with. Thank you Kevin!...
Thank you very much for sharing your positive experience, Roberto!
We're delighted to hear that Kevin was able to provide you with the detailed assistance needed to feel comfortable with your new plan. Team members like Kevin play a crucial role in delivering exceptional service to our customers. Should you have any more questions in the future or need further assistance, please feel free to reach out.
Thank you once again for your kind words and for choosing us!
Reviewed Dec. 17, 2025
I had a very positive experience working with Dave at LHG. He was knowledgeable, patient, and took the time to fully understand my needs before recommending the right plan. Dave explained all the options clearly, answered my questions thoroughly, and never made the conversation feel rushed or sales-driven. His professionalism and genuine approach made the entire process smooth and stress-free. I truly appreciated his help and would highly recommend working with him.
Thank you for sharing your positive experience, Abhinav!
We're thrilled to hear about the excellent support Dave provided. It's great to know that his knowledge, patience, and professionalism made the process smooth and stress-free for you. We're committed to helping our clients find the plans that best meet their needs and to seeing how dedicated professionals like Dave facilitate this efficiently. Your recommendation means a great deal, and we look forward to serving you in the future.
Please don't hesitate to reach out if there's anything more we can assist you with.
Reviewed Dec. 16, 2025
Kevin was extremely helpful and knowledgeable! Great service! This is the second one I have purchased as gift for first time homebuyers. Everyone needs to have this warranty and from past experiences Liberty is the best!
Thank you for your enthusiastic feedback, Angela!
We're thrilled to hear how pleased you are with our service and team members, like Kevin, who contribute significantly to our customer experience. We appreciate your trust in us to provide valuable gifts to the first time homebuyers around you and are delighted that you've chosen Liberty Homeguard as the best warranty for their needs.
Your support and recommendation mean a lot to us, and we'll continue striving to give you and every Liberty Homeguard client the best possible service. If there's anything else we can help you with, please don't hesitate to reach out. Thank you once again!
Reviewed Dec. 15, 2025
Kevin was easy to talk with and very knowledgeable. He explained the service plans very well. Explained which service would be more beneficial based on my needs. Didn’t try to push a plan that did not make sense.
Thank you for sharing your positive experience with us, James!
We're thrilled to hear that Kevin was able to provide understandable explanations and tailor recommendations specifically for your needs without any pressure. It reflects our commitment to delivering knowledgeable and respectful customer service.
If you have any other questions or need further assistance, please don't hesitate to reach out. We greatly appreciate your feedback and look forward to serving you in the future!
Reviewed Dec. 15, 2025
Kevin corrected a system computer Error on signing up and offered A better plan and talk to us into signing up for a longer plan with a better copay. I like that companies do offer benefits and discounts for military people and senior citizens as well.
Thank you for sharing your positive experience with us, Donna!
We’re thrilled to hear that Kevin was instrumental in guiding you to a plan that fits your needs while kindly addressing a system error. We also appreciate your mention of our military and senior citizen benefits and discounts—it's our way of showing gratitude and respect.
Knowing that you found our offerings valuable encourages us. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help and are excited to continue serving your needs!
Reviewed Dec. 15, 2025
I had a great experience working with this home equipment insurance sales representative. He was very patient, took the time to understand my specific needs, and guided me in the right direction without any pressure. He explained everything clearly and made sure I felt confident in my decision. His professionalism, honesty, and dedication truly stood out. Highly recommend his services to anyone looking for reliable and well-informed guidance.
Thank you for sharing your exceptional experience with us, Mohammad!
We’re delighted to hear how our sales representative took the time to thoughtfully understand your needs, while offering guidance in a professional and patient manner. Building confidence with clear information means a lot to us and knowing this stood out for you brings our team immense pride. Your recommendation serves as a true testament to the dedication of our team and underscores our mission to ensure every customer feels secure and enlightened in their decisions.
Your trust and kind words are greatly appreciated. If ever you need further assistance or have questions in the future, please do not hesitate to reach out. It’s a privilege to serve individuals like yourself, and we look forward to your continued satisfaction. Warm regards!
Reviewed Dec. 14, 2025
Kevin was great - fully professional and clearly explained all of our options. Really enjoyed working with Kevin and would highly recommend him to anyone! We are changing from another Home Warranty company and were impressed with Liberty Home Guard’s record!
Thank you for sharing your experience with us, Shawn!
We're delighted to hear that Kevin impressed you with his professionalism and clear explanations. It's wonderful to know that you are already experiencing the high level of service we strive to provide at Liberty Home Guard. We're excited to have you come on board and appreciate your recommendation.
If you ever need further assistance, don't hesitate to reach out to us. Welcome to the Liberty Home Guard family!
Reviewed Dec. 14, 2025
Patient and professional, answered all my questions and took the time to explain the different options. I had bad experiences with another home warranty company and will try Liberty to see how they deal with customer service and claims and will update my review of the company after I experience their services.
Hi Lamis!
Thank you for sharing your experience and considering Liberty Home Guard for your home warranty needs.
We're glad to hear that you found our team's patience and professionalism helpful in exploring your options. Moreover, we value customers who entrust us to exceed their expectations, especially if past experiences with other companies have been disappointing.
Please know that we will strive to surpass your expectations when it comes to customer service and the claims process. We look forward to your feedback once you've had a chance to experience our services firsthand.
Reviewed Dec. 14, 2025
Had a great experience working with Kevin ** while getting my home warranty policy through Liberty Home Guard. From the very beginning, Kevin was professional, patient, and extremely knowledgeable. He took the time to understand my home’s needs and clearly explained the different coverage options, pricing, and benefits so I could make an informed decision without feeling rushed or pressured.
Kevin was always responsive to my questions and made the entire process smooth and stress-free. What really stood out was his honesty and attention to detail—he ensured I understood exactly what was covered and what to expect in the future. Thanks to his guidance, I feel confident that I selected the right home warranty plan for my home. I truly appreciate Kevin’s dedication and customer-focused approach. I would highly recommend Kevin ** to anyone looking for a dependable, trustworthy, and knowledgeable representative for home warranty services with Liberty Home Guard.
Thank you for your wonderful review, Anurag!
We're thrilled to hear that Kevin provided you with exceptional service as you selected your home warranty policy with Liberty Home Guard. His dedication to ensuring a smooth, informative, and pressure-free experience is exactly what we aim for every day. It's wonderful to know that his professionalism and patience set the foundation for making the best choice to cover your home.
We truly appreciate your recommendation of Kevin as a dependable and knowledgeable professional. If you need any further assistance or have additional questions as you enjoy the benefits of your new warranty, please feel free to reach out. We’re here to help!
Reviewed Dec. 13, 2025
Mr. Mel ** provided excellent representation for Liberty Home Guard (home warranty). Mel was knowledgeable, professional, friendly, patient, and kind. Mel listened patiently, and successfully answered all my questions. Thank you Liberty Home Guard for being responsible and caring enough to provide human service for us customers. It means a lot!
Thank you for sharing such wonderful feedback about your experience with Liberty Home Guard!
We're thrilled to know that Mel provided exceptional representation, demonstrating professionalism and a kind disposition throughout your engagement. It's heartening to hear that he patiently addressed all your inquiries to your satisfaction. We take immense pride in offering human-centered services, and your appreciation of this truly motivates us to continue prioritizing customer care.
Your review means a lot to us, and we're grateful to have your trust and support. We're committed to maintaining these high standards together with excellent service just like your experience with Mel. Thank you again, and we look forward to serving you whenever you need us!
Reviewed Dec. 12, 2025
5 stars. Great service from kevin **. Couldn't have made it easier to take advantage of the great offers or specials. Also went over the coverage and answered any and all questions I may have had. Props.
Thank you for your amazing feedback, Michael!
We're genuinely delighted to hear that Kevin made the service experience easy and efficient for you — it's stories like yours that keep us motivated. It's our goal to ensure that each customer receives thorough information and available offers with impeccable support.
Feel free to reach out if you have more questions. We're so pleased that your experience was positive, and we appreciate your kind words!
Reviewed Dec. 9, 2025
Kevin was very helpful. He took his time and explained everything and answered all my questions. He’s very knowledgeable and takes his work very serious. Highly recommend him. This is my first time doing home warranty and I had many questions. He took his time and explained everything.
Thank you for sharing your heartfelt feedback, Prince!
We’re so pleased to hear that Kevin was able to provide you with thorough assistance during your first home warranty experience. His dedication to explaining details clearly and addressing all of your questions passionately reflects our commitment to top-notch customer service. Your recommendation truly inspires us to continue serving our clients with excellence.
Please know that if you have more questions or need further assistance in the future, we are always here to help. We appreciate your trust and look forward to supporting you further in the future.
Reviewed Dec. 9, 2025
I spoke to Hary and he was extremely helpful in explaining the plan and the different options. I am really happy that I called today and inquired about the coverage and the service plan options. I will be switching over after 20 years with another company that I was not satisfied with service-wise.
Thank you for your enthusiastic feedback!
We are thrilled to hear about your positive experience with Hary and how helpful he was in explaining the plan and different options to you. Knowing you're choosing to switch to us after two decades with another company means a lot, and we're delighted to have the opportunity to welcome you. If you have any questions or need further assistance as you make this transition, please don't hesitate to reach out.
We’re here to ensure your experience with our services continues to exceed your expectations. Welcome to our family!
Reviewed Dec. 9, 2025
I found working with Steve ** to be a very positive experience. Steve is extremely knowledgeable, courteous, respectful and he presented an Agreement tailored to all of my needs, which involved only the appliances I wanted protected and at a fair price. All of my questions were answered, which included depreciation, cancellation policy, choice of repair tech, workmanship guarantee, repair limits, replacement, etc., to my satisfaction. I found Liberty my best choice in comparison to the numerous other plans and customer reviews I looked at.
Thank you so much for your exceptionally positive review, Kenneth!
Your satisfaction in having all your queries addressed fully, from policy details on depreciation to workmanship guarantees, embodies the standards of clarity we aim to uphold. It’s particularly rewarding to know that you've chosen Liberty as your preferred option, especially considering your thorough comparison of coverage plans.
We're thrilled to have you with us and look forward to providing you with continued excellence in our services. If you have any additional questions or need further assistance at any point, please do not hesitate to reach out. Thank you for choosing Liberty!
Reviewed Dec. 8, 2025
Sam is an exceptional employee as he provides his customers with all of the information needed to make an informed decision about which package or services are best for that customer's needs. I will not hesitate to recommend him to family and/or friends.
Thank you for sharing such fantastic feedback regarding your experience, Leon!
We're delighted to hear that Sam was able to provide you with all the necessary information, enabling informed decisions regarding the best packages and services for your needs. It’s wonderful to know that his efforts have made such a positive impression worthy of sharing with your friends and family.
We appreciate your recommendation and stand by to ensure every interaction mirrors the exemplary service Sam represents. We look forward to assisting you and your referrals in the future with the same excellence. Please feel free to reach out if you need any more assistance.
Original Review: Dec. 8, 2025
Called to have leaking toilet repaired. Plumber had to replace parts inside toilet to correct. Liberty HomeGuard said it was install rather than a repair because parts were replaced. Majority of the time a repair requires replacing parts as everyone knows. They refused to pay for service. Would never buy contract from them again.
Hello Michael!
Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Consumer Affairs -Michael Philips? Include your policy number or full name in the email so we can locate your account and expedite the resolution process.
We are committed to improving your experience and hope to resolve this matter swiftly.
Reviewed Dec. 8, 2025
Dave ** has gone above and beyond in helping me getting my home warranty. He has spent time and worked on my specific needs and got me what I wanted. Customer service has been amazing and glad to have warranty through Liberty.
Thank you for sharing your extraordinary experience with us!
We're thrilled to hear that Dave provided such exceptional service and was dedicated to ensuring your home warranty needs were met. It's members like Dave who embody our commitment to providing remarkable customer service, and we're delighted you're satisfied with becoming part of Liberty Home Guard. If you have any more questions or need further support, please don’t hesitate to reach out.
We look forward to maintaining or exceeding that level of service excellence in our continued support. Thank you for choosing us!
Reviewed Dec. 8, 2025
Kevin ** was a great sales rep. Well spoken and very friendly. Almost sold me on package. He took his time explaining the options. He was willing to work with me regarding the payments. Great experience overall.
Thank you for sharing your wonderful experience with us, Will!
We are delighted to hear that Kevin was able to provide such friendly and thorough assistance in discussing our packages and payment options. We're thrilled that his knowledge and approach almost convinced you to join us. Our team’s mission is to ensure that all of our customers feel informed and supported when navigating our services.
Thank you once again for your positive feedback. Should you have any more questions or decide to make a purchase in the future, don’t hesitate to reach out. We're here to support you every step of the way!
Reviewed Dec. 7, 2025
Henry ** did an excellent job in handling our claim and taking care of our needs!! He was professional and notified us of next steps and what to expect in terms of when the claim would be addressed and by whom!
Thank you so much for sharing such a positive experience with us, Wayne!
We are thrilled to hear that Henry’s professionalism and clear communication made the claims process seamless for you. It's our priority to ensure that our customers feel well-informed and supported every step of the way. We'll make sure Henry is recognized for delivering exceptional service.
If you ever have questions or need assistance, we're here to help. Your trust and feedback mean a lot to us, and we look forward to continuing to meet your needs.
Reviewed Dec. 6, 2025
NEVER EVER EVER BUY A WARRANTY FROM THIS COMPANY! I submitted a claim in August because my HVAC system wasn't working. It took them until October to approve the claim (2.5 months no AC). Then it took them until November to install. After two weeks, the BRAND NEW system they sold me for $7800 stopped working. I submitted a new claim, now 3 weeks later, they want another $280 to fix it (mind you no AC and now no heat during the winter months!!) This company is nothing but scam artists and thieves. Every claim has been nothing but a battle.
Hello Jason!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Dec. 6, 2025
I was dreading the home warranty shopping process, Alex made it incredibly easy and actually saved me a lot of money. Took the time to understand what I needed, shopped multiple plans, and got me a great deal with solid coverage at a price much lower than I expected. Super responsive, honest, and no pressure at all. Highly recommend!
Thank you for your wonderful feedback, Pinka!
We are delighted to hear about the excellent experience Alex provided during your home warranty shopping process. Our goal is to make the process as seamless as possible while offering plans that fit your needs and budget.
If you ever need further assistance or have any questions, please feel free to reach out. We're here to help!
Reviewed Dec. 5, 2025
Thank you Letiria ** for all your help and patience, thank you also for your kindness, it was a pleasure speaking with you today. Hope to have the chance to speak to you again. I also want to add the customer service is great!!!
Thank you for your incredible feedback, Antonio!
We're delighted to hear that Letiria's assistance and kindness made your experience enjoyable. Our team strives to provide a warm and supportive customer service environment, and it's wonderful to know that it stood out to you.
We look forward to having the opportunity to assist you again in the future. Should you need further assistance, feel free to contact us at any time. Your satisfaction means a lot to us!
Reviewed Dec. 5, 2025
Kevin gave a lot of details on what is covered, what is not covered, what can be adds-on (which we needed for several appliances). He answered my numerous questions. When he said that LHG partners with American Legion & is veterans owned, and that LHG has a lot of providers in/near my zip code, I felt confident to enroll. Hope they’ll give good service if I ever need them
Thank you for sharing your encouraging experience, Steven!
It’s truly heartening to know our team member Kevin thoroughly addressed all your queries, helping you understand the diverse coverage options and additional benefits.
We take pride in offering reliable protection supported by a strong network of providers, ensuring quality service whenever you may need us. Your trust in our service empowers us to commit even further to maintain excellence.
Should you require assistance in the future, please don't hesitate to reach out. We look forward to providing Stellar service whenever the necessity arises!
Reviewed Dec. 5, 2025
I was just looking online, found Liberty Home Guard and called them. They have been great. They're a good company.
Thank you very much for sharing your valuable feedback, Carole!
We are thrilled to hear about your positive experience with Liberty Home Guard. It's delightful to know that our customer service and the warranty offerings have left such a strong impression, making you feel confident in recommending our services to others. We continually strive to offer the highest standards of service, and stories like yours inspire our team to keep delivering the quality you can depend on.
If there's anything more we can do for you or any other aspects you'd like assistance with, please feel free to reach out. We're here to help!
Reviewed Dec. 4, 2025
I own a few homes and they were aging. I checked out a few home warranties and the original sales person from Liberty was really good. I was given a really competitive deal for multiple year policies, so I got it on a couple of properties.
I’ve already submitted four claims online. I get pretty quick responses, but trying to schedule with the times it worked for me and the contractor could sometimes take a couple days. Sometimes, they had to order a part or they had to do things in pieces, so those claims took some time. Other times, they just came in and did what they had to do.
Each time, the vendors they use have been nice and friendly, and really wants to do a good job. Like the last plumber who came in and kind of went the extra mile. The rep had to tear down the wall, replaced old valves and put in a proper upgraded fittings for valves, which he probably could have avoided. Then we had to get the guy to fix the wall. There was also a time where we thought something the repair was fixed but it wasn't. The guy came back pretty quickly and fixed it. Even though it's not perfect, they made it perfect very fast. Overall, Liberty Home Guard has been doing exactly what I paid for and I appreciate their good work.
Thank you for sharing your glowing review of Liberty Home Guard, Adam.
We're delighted to hear that you've enjoyed various aspects of our service, like the competitive policy offers that drew you in and how efficient and straightforward you found the claims process. While timing can sometimes fluctuate with the necessary ordering of parts and scheduling, we appreciate your recognition of our efforts to prioritize service and flexibility.
It's wonderful to know our contractors displayed professionalism, such as going beyond expectations, like the plumber replacing old valves. We're keen on making sure issues are resolved efficiently and rectifications are swift.
Your reflection on our continued dedication to keeping our promises resonates deeply, and we genuinely appreciate your endorsement. Should you ever have more feedback or need further assistance, please don’t hesitate to get in touch. Thank you for being a valued part of the Liberty Home Guard family!
Reviewed Dec. 4, 2025
Working with Morgan ** has been an excellent experience. Morgan is professional, responsive, and always willing to go the extra mile to make sure everything is handled smoothly. Communication was clear, quick, and helpful, and Morgan made the entire process easy from start to finish.
Thank you for sharing your positive experience, Mina!
We're absolutely delighted to hear that Morgan has provided exceptional service, ensuring smooth communication and a seamless process from start to finish. We take great pride in team members who go above and beyond to meet our clients' needs, and it’s rewarding to see this recognized.
Should you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you with the same dedication!
Reviewed Dec. 4, 2025
Kevin helped me with a multi-property policy. He was easy to work with. He gave me the best plan for my three properties for peace of mind. I opted for a 6-year rate lock which will keep my service fees locked in.
Thank you for taking the time to share your outstanding experience with us, Cynthia!
It's fantastic to know that Kevin made your multi-property policy journey smooth and effortless. Locking in a 6-year rate for your peace of mind is an excellent decision, and we're pleased that Kevin could assist you in finding the best plan. Your feedback reassures us in our commitment to quality customer service — showing just how our team members effectively stand by our customers like you.
Should you have any further questions or need assistance, please don't hesitate to reach out. We’re here to support you and ensure all your experiences with us remain exceptional. Thank you for choosing our service!
Reviewed Dec. 4, 2025
Dave ** was more than helpful and truly a professional. I’m so happy to start using Liberty Home Guard. He was able to take care of all of my needs and waited two days for me to get back to him by text.
Thank you for sharing your exceptional experience with us, Candice!
We're thrilled to know that Dave's professionalism and helpful nature exceeded your expectations and contributed positively to starting your journey with Liberty Home Guard. It's fantastic to hear how sincerely he supported meeting your needs with dedication.
Please know we’re here for any assistance you might require moving forward. We look forward to proving the excellent service you anticipate and enjoy having you as part of our Liberty Home Guard family. Welcome aboard!
Reviewed Dec. 4, 2025
We've had a home warranty for over 20 years but we weren't satisfied with the previous company we had so we wanted to change. I did some research online trying to find a good home warranty company and saw Liberty’s customers have a lot of good things to say about them.
I usually file a claim online and within 10 minutes, they respond back. They let me know which technician they're gonna contact and in a couple of days, a technician schedules an appointment with me. It’s really much improvement versus what we were dealing with before. Overall, Liberty has amazing service and I've been really happy with everything so far.
Thank you for sharing your wonderful experience with Liberty Home Guard, Mrs. Aronis!
We are thrilled to hear that you've found our online system for filing claims both user-friendly and efficient, with quick response times for technicians visiting your home. It's great knowing that recent improvements in our process have enhanced your experience compared to your previous provider.
Should you have any further questions or require assistance, don't hesitate to reach out. We're here to help and look forward to providing you with fantastic service for many more years to come. Thank you for choosing us!
Reviewed Dec. 3, 2025
Ostia, provided excellent customer support! He has outstanding listening skills, extremely knowledgeable and courteous. He has a great command of the English language which provides excellent communication and helpful information. I hope the next time I call, I will be blessed to get him again! Thanks for employing him. You and your customers are very fortunate to have him at Liberty!
Thank you for your wonderful feedback, Chuck!
We're thrilled to hear about your exceptional experience with Ostia's support. His dedication to listening, courteous communication, and extensive knowledge is exactly the standard of service we strive for. We're honored to have him as part of our team and agree that he truly makes a difference for our company and clients.
We look forward to providing you with the same level of excellence in future interactions. If there's anything more we can do to assist you, please feel free to reach out anytime. Your satisfaction is our top priority at Liberty!
Reviewed Dec. 3, 2025
Dave ** was excellent in walking me through the various plans and discounts available. Truly a very pleasant experience and able to line up coverage for a new home that I am closing on in the next month or so.
Thank you so much for your fantastic feedback, Chris!
It's wonderful to hear that Dave provided you with an exceptional experience as you explored your coverage options, and he facilitated lining up a suitable plan for your new home. At Liberty Home Guard, we believe in making these decisions as seamless and pleasant as possible for our members.
If there's anything else you might need or any questions arise as you approach your closing date, please feel free to reach out. We're delighted to have you as part of our community and look forward to supporting you in the future!
Reviewed Dec. 2, 2025
Bought a 6-year policy and Alex was very helpful and efficient. Great representative for your company and was knowledgeable concerning all your products. I would be happy to deal with her again in the future.
Thank you for sharing your fantastic experience with us, Patrick!
We're thrilled to hear that Alex was able to provide you with exceptional service. It's great to know that her knowledge and helpful nature made a positive impact during your interaction. We’re proud to have her as part of our team and are pleased she contributed to such a satisfying experience for you.
If you have any other questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Reviewed Dec. 2, 2025
Alex was terrific. I have been with several home warranty companies. Liberty is the first one recommended by a repairman. JJ Services is who Joshua works for. Alex, thanks again for taking care of me.
Thank you for sharing your delightful feedback, Bob!
We're thrilled to know that Alex provided you with exceptional service and that your experience with us stands out from your past home warranty companies. Recommendations like yours validate our efforts and give us even more motivation to serve clients like you. Ensuring you receive top-notch care means the world to us.
Should you need any assistance or have any questions, please feel free to contact our team. We look forward to being here for you whenever you need us. Thank you for choosing Liberty, and we hope to continue exceeding your expectations!
Reviewed Dec. 2, 2025
I had an issue with Liberty Home Guard regarding a refrigerator repair, and one of the managers, Nigel, reached out and resolved the problem right away. He handled everything professionally and even provided his contact information in case I needed help in the future. Because of this experience, I plan to renew my contract with Liberty Home Guard and highly recommend their service.
Thank you for sharing your excellent experience with us, Rajaa!
We're delighted to hear that our Account Manager Nigel was able to assist you promptly and professionally with your refrigerator issue. We strive to ensure our customers always feel supported and valued. Should you have any questions or need further assistance, please don't hesitate to reach out.
Thank you for recommending our services, and we look forward to continuing to serve you!
Reviewed Nov. 29, 2025
She was very knowledgeable and helpful. Helped me to get even a better price than online. She was able to answer all the questions I had and clarified parts I was not sure. Also was able to score extra year thank to her.
Thank you for sharing your positive experience with our team, Yusuf.
We're delighted to hear that our representative was knowledgeable and helpful, assisting you in securing an even better price and providing additional value during your experience.
Please know we're here should you require further assistance or have any more questions in the future. We appreciate your kind words and that you took the time to reach out to us.
Reviewed Nov. 29, 2025
Alex was great!!! Very friendly and professional. All of my questions were answered in a way that was easy to understand. The tone was pleasant and easily understandable. I felt very confident with my decision to move forward with Liberty Home Guard.
Thank you so much for your fantastic feedback, Faith!
We’re thrilled to hear about the excellent service Alex provided, ensuring all your questions were answered in a friendly and comprehensive manner. It's wonderful that Alex's transparent communication helped build your confidence in choosing Liberty Home Guard.
Should you have any more questions or need further assistance, don't hesitate to reach out. We're delighted to welcome you into our service family and look forward to continuing this positive experience!
Reviewed Nov. 29, 2025
Very good sales person. She was a great sales person. I had a pleasant experience. I hope you will be a good company to work with.
Thank you for taking the time to share your positive experience with our sales team, Harris!
We're pleased to hear that the salesperson made your experience enjoyable and smooth. We strive for excellence when it comes to our service and it's feedback like yours that encourages us to maintain our standards.
We look forward to building a satisfying long-term relationship with you, and please don’t hesitate to contact us if you have any further questions or need assistance in the future.
Reviewed Nov. 28, 2025
Alex was terrific. I was in the market for a home warranty but I’ve been cheated so much by a home warranty that I was extremely Leary of him. He quickly put my mind at ease and worked a long time on the phone to get my price down to where I can afford it. He is great!
Thank you for sharing this delightful feedback, Fran!
It’s fantastic to hear about your positive experience with Alex. It’s fundamental to our service philosophy that customers feel at ease, much like your conversation regarding the home warranty pricing offered by him. We genuinely value earning trust for potential customers who've felt wary from past experiences.
Should you need any further assistance or have queries in the future, feel to reach out—we’re dedicated to maintaining this high level of service! Thanks again for trusting us, and we're thrilled that Alex was able to meet your expectations so wonderfully.
Reviewed Nov. 28, 2025
Easy to work with. Thorough. Kevin was very helpful and answered all of my questions and concerns. I hope to never have an issue, however, if I do, I am confident Liberty will have my back. Don’t let me down, Liberty, or I’ll come back and edit this review.
Thank you so much for sharing your positive experience with us, Amy!
We're delighted to hear that Kevin was able to assist you thoroughly and address all of your questions and concerns. It's wonderful knowing that his service left you feeling confident in our support.
We aim to continually provide the excellent care you're expecting, so if you ever do encounter any issues, rest assured we'll be here to help. Your trust means a lot to us, and should there be anything more you need, please don't hesitate to reach out. Thank you for choosing Liberty!
Reviewed Nov. 28, 2025
Very satisfied, very courteous and professional. I was extremely pleased with the interaction between the agent and myself.
Thank you for sharing your praise, Kevin!
We are thrilled to know that you found our service courteous and professional. Your satisfaction is tremendously motivating for our team, and it affirms our commitment to providing top-notch service.
If there's anything more we can assist with or if you have further feedback, feel free to reach out. We appreciate your support and look forward to continuing to serve you exceptionally!
Reviewed Nov. 27, 2025
Liberty Home Guard is better than the companies I had before that found all kinds of reasons not to cover something that ought to be covered. With them, there's no argument back and forth. I also like that with Liberty Home Guard, I could get my own serviceperson to handle the repairs and not necessarily go with who they provide.
But I don't like that they have a limit on the amount covered for certain claims like plumbing ones. If the cost of the repair goes over a certain amount, then you're not covered. In other words, they won't cover the cost of the whole thing and you have to pay the remainder. But I haven't read the policy as closely as I should, so maybe that's something that was there. I just didn't know when I was buying the warranty that there would be a limit because with other companies, if you have a really bad plumbing issue, usually your home insurance pays for it. Other than that, I've had protection with Liberty Home Guard for a couple of years and I like them.
Thank you for taking the time to share your experience with Liberty Home Guard, Emebet.
We're pleased to hear you've had such a positive experience over the past couple of years, benefiting from being able to use a service provider of your choice and appreciating our straightforward approach to coverage decisions.
Your positive comparison between our service in contrast to others further motivates our aim to discard complexity and provide a smooth customer experience. Should you have further inquiries or require any clarification, don't hesitate to reach out. We're always here to assist you. Thank you for choosing Liberty Home Guard!
Reviewed Nov. 27, 2025
2) It takes ages to get a technician actually go to your home. After the initial diagnosis you'll then need to wait for "approval" (which can take days), and then wait again for another technician to schedule a new visit. And if you are not on the phone every day they will forget about your claim altogether.
3) They will harass you to renew the policy and will do it even if you do not want to. They will also spam you with marketing stuff non stop. They are really desperate for clients.
Hello Rodolfo!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Nov. 26, 2025
Liberty’s deductible payment led me to choose them over other companies. I usually submit claims online so I don’t talk to anybody. Depending on what the problem is, they send out their technicians pretty fast.
Thank you for sharing your positive experience with Liberty Home Guard, Trace!
Finding service straightforward and reliable is what we strive for, and your feedback reassures us you're getting the quality service we aim to deliver.
If there's anything else we can assist you with, please feel free to reach out at any time. We're committed to ensuring our process remains as smooth and effective for you now and in the future. Thank you for choosing Liberty Home Guard!
Reviewed Nov. 26, 2025
Kevin was very helpful in finding the best deal for my needs.
Reviewed Nov. 26, 2025
If you are considering Liberty Home Guard, please be careful. They use misleading sales tactics and have coverage rules that make their plans mostly useless, especially for older appliances. A salesperson convinced me to buy a multi-year plan, promising a full refund for any unused time if I canceled. This promise was not honored.
The biggest problem is a hidden rule: they don't cover anything older than 15 years. This is a major issue because most people buy warranties for their older appliances. When my old HVAC system broke, the repair tech said it was an easy fix. But Liberty Home Guard told the tech not to fix it because of its age and tried to sell me an expensive replacement instead. After a long argument, they finally allowed the cheap repair.
After this incident, I tried to cancel my policy and get my money back. They then pointed to fine print I was never told about. This small print allows them to deduct money spent on any claims, plus an extra cancellation fee, from the refund balance. This is all in direct contradiction to what I was told by their salesperson. The company hides important information about what they cover and how cancellations work. It took a very long time to mail me my tiny refund check. This lack of honesty makes it impossible to trust them or recommend their service.
Hello Cody!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Nov. 25, 2025
Liberty Home Guard due to their failure to properly handle my appliance replacement claim and their misleading claims process. My covered unit is a GE Profile PSB9120OSF2SS combination microwave and wall oven. Liberty Home Guard determined the unit was too expensive to repair and stated they would replace it. However, instead of providing a comparable appliance, they attempted to give me a single electric wall oven—something completely different that does not include the microwave function. This is not equivalent and does not restore the full functionality of my kitchen.
When I contacted their claims department to correct this, I was repeatedly apologized to, but the representatives openly admitted they have no authority to make changes, approve replacements, or adjust payouts. They simply relay messages and cannot make any decisions. This makes their “claims department” pointless and misleading, as it provides no real help or resolution. After going in circles, Liberty Home Guard offered only $100, which is insulting considering that a true microwave/oven combo unit costs between $3,000 and $5,000.
Their refusal to provide a comparable replacement, combined with a claims department that has no power to address issues, demonstrates poor business practices and misrepresentation of their service. I paid for coverage expecting honest, functional protection—not empty apologies and a payout that does not even remotely match the cost of the covered appliance.
Because of this, I have canceled my policy, especially with my next monthly payment scheduled to draft within two days. As a 100% disabled veteran, I expect fair and transparent service. Instead, I was left with no working microwave/oven combo and no meaningful support from Liberty Home Guard.
I am requesting:
A revised and fair cash payout that reflects the actual cost of a comparable combination unit.Documentation explaining why a non-comparable appliance was offered.
Confirmation that my policy is fully canceled and no further payments will be taken.
I am asking the BBB to assist, as Liberty Home Guard has not resolved this issue and continues to hide behind a claims department that has no authority to help customers. If you’d like, I can also write:✔ a short version
✔ a more aggressive, legal-style version
✔ a veteran-focused version
✔ a strong closing request for BBB intervention
They even offered the wrong product.
Hello Monica!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 25, 2025
I called Liberty Home back because I was looking for a quote, and Keith sold me on their great deals and coverage. Keith took great care to give me the best promotions and packages that he could offer.
Thank you for sharing your positive experience with Liberty Home, Brooke.
We are thrilled to know that Keith provided you with exceptional service, ensuring you received the best promotions and packages. It’s important to us that our customers feel well taken care of and valued.
If you have any other questions or need further assistance, please feel free to reach out. We're here for you!
Reviewed Nov. 24, 2025
Mel did an excellent job communicating the products and assisting with any questions. I would highly recommend working with Liberty and their team. It was a pleasant experience and very informative regarding their home warranty product.
Thank you for your wonderful feedback, Gus!
We're proud that our communication and product information met your expectations and made your experience a pleasant and informative one. Your recommendation means a great deal to us, and we are thrilled to have you as part of our home warranty family.
Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to serve you with dedication and care.
Reviewed Nov. 24, 2025
I just signed with Liberty Home Guard for complete warranty protection. Keith was professional, friendly, and explained every detail clearly. The payment was lower than my old company, giving me confidence I made the right choice with great service.
Thank you for sharing your positive experience with us, David!
We're thrilled to hear that Keith provided you with a professional and friendly experience while clearly explaining all the details. It’s wonderful to know that our pricing and level of service have made you confident in your choice. We’re delighted to welcome you to the Liberty Home Guard family and look forward to providing you with excellent protection and support.
Should you have any questions or need assistance moving forward, don’t hesitate to reach out—our team is here to help!
Reviewed Nov. 24, 2025
As a first time home owner, Alex helped me out a lot with going through all the price points to make my decision very easy to go with Liberty. Alex was a big help to pinpoint everything that I wanted covered in my new home.
Thank you for sharing your positive experience with us, Darnell!
It’s wonderful to hear how helpful Alex was in navigating the price points and ensuring that all your needs were covered for your new home. At Liberty, we pride ourselves in offering a comprehensive and supportive service, especially to new homeowners. We're thrilled to have made your decision-making process smoother and more comfortable.
If any further questions or support needs arise, we encourage you to get in touch. Welcome to our service family!
Reviewed Nov. 24, 2025
This is a racket! My dishwasher broke. LHG sent the same technician out 4 times, despite saying he could not fix it. LHG then agreed to replace my dishwasher. They were going to replace a $900 dishwasher with a $298 plastic dishwasher. When I told them they were not comparable, they said the only requirements they are obligated to is to replace it with a dishwasher that washes, dries and drains. Like auto insurance replacing your Ferrari with a Mitsubishi. Save your money and do not look at LHG. 25% of all reviews are a 1 Star. Should tell you something!
Reviewed Nov. 22, 2025
Very helpful. Called me right away. I had called First American and AHS. Wait time was 20 min + so I hung up. The service agent was able to get me a discount and extra roof coverage. Fantastic Plus.
Reviewed Nov. 21, 2025
Jacob was patient and courteous as he explained the various plan options since I’ve never used a home warranty before. I appreciate all of his help and look forward to the peace of mind the plan will provide.
Thank you for sharing your positive experience with us, David!
We’re thrilled to hear that Jacob's patience and courteous approach provided you with the clarity and assistance you needed while exploring your home warranty options for the first time. It's rewarding to know he was able to assist effectively, and we're excited to offer you peace of mind with our coverage.
If you have any further questions or need any more assistance along the way, please don’t hesitate to reach out. Welcome onboard, and we look forward to providing ongoing support for your home warranty needs.
Reviewed Nov. 21, 2025
Great customer service! Answered all my questions. I wanted clarity about the price and services offered by Liberty home warranty. All the questions I had were answered. It was obvious that the person helping me understood the services that were offered for the complete package.
Thank you for sharing your positive experience, Brandon!
We're thrilled to hear that our team was able to clearly answer all your questions about the pricing and services we offer. Ensuring our customers have a full understanding of our service packages is very important to us, and it's great to know you felt that dedication from our staff. Should you need any more information or further assistance, we're always here to help.
We appreciate your support and look forward to continually providing you with excellent service.
Reviewed Nov. 21, 2025
I phoned in, got a live person who spoke English!! Had the pleasure of working with Jonathan **. He was thorough in his explanation with no pressure sales. Gave me his direct line in case I had more questions. I thought through options and reached back out where he answered more questions with kindness and we finalized the plan. Such a pleasant experience!! To learn that any time I call for service or support, I can easily reach a person, who speaks English is music to my ears! AI is great but a human is often needed!
Thank you for taking the time to share your impressive experience with us, Stephanie!
Providing direct access and thorough support is key to our service approach, and we’re delighted that Jonathan was able to answer all your questions with such ease and courtesy. It's great to know that being able to swiftly connect with a knowledgeable, live representative makes all the difference in appreciating the services provided.
Should you have any more inquiries or require further assistance in the future, please feel free to reach out directly again. We value your trust and look forward to continuing to enhance your service experience.
Reviewed Nov. 21, 2025
I left a review earlier regarding the service call I recently had and when I decided to renew my policy because of the great service, I dealt with Sonny. He brought to my attention some great offers that Liberty offers. I appreciate how easy it was to communicate with Sonny and the fast responses.
Thank you for sharing your wonderful experience with us, Sandi!
We’re delighted to hear that you recently enjoyed excellent service and decided to renew your policy. It's fantastic to know that Sonny was attentive and communicated efficiently to showcase our additional offers. Ensuring smooth and responsive interaction is key to our service, and we're glad we could meet your expectations.
Should you have any more questions or need additional assistance, please don't hesitate to reach out. We appreciate your choice and trust in our services!
Reviewed Nov. 20, 2025
Dave was extremely responsive and genuinely dedicated throughout the entire enrollment process. He took the time to explain each detail clearly and made everything surprisingly easy to understand. I appreciated how quickly he answered my questions and how proactive he was in following up to ensure I was comfortable before proceeding. It was a stress-free experience, and his professionalism and enthusiasm really stood out. I would definitely recommend working with him.
Thank you for sharing your fantastic experience with us, Minjung!
We're thrilled to hear that Dave's responsiveness and dedication made such a positive impact during your enrollment process. Making the information clear and promptly responding to your needs are core parts of our service, and it's great to further enhance your willingness to recommend us.
Should you have any further questions or need support in the future, don't hesitate to reach out. We're here to assist however we can, and we truly appreciate your kind words. Thank you for trusting us!
Reviewed Nov. 20, 2025
Kevin was well spoken, professional and explained the details of how the warranty works to me very well. He offered additional advantages which I found compelling enough that I signed up for the warranty immediately.
Thank you for taking the time to share your positive experience with us, Mitch!
It's gratifying to know that the benefits were so compelling that you decided to sign up immediately. Your decision to trust Kevin highlights the impactful and valuable advice he offers our customers.
If you have any further questions or need assistance, please don't hesitate to reach out. Welcome to our family, and we're excited to support your warranty needs going forward!
Reviewed Nov. 20, 2025
I searched for the best home warranty and Liberty home guard came up in the top 5. I submitted a quote proposal and received a call immediately from David. The application and service was fast, easy and was even offered additional bonus savings.
Thank you for sharing your experience with Liberty Home Guard, Nancy!
It's great to know that you've found the application experience to be fast and benefiting from additional bonus savings is commendable too. We appreciate your trust and are here to assist you should you have any more questions or need further help in the future.
Thank you for choosing us, and we're glad to have proven to be one of your top choices!
Reviewed Nov. 20, 2025
Please do not purchase this. Liberty Home Guard collects the $70 fee, sends a technician out, and then tells you the appliance needs to be replaced. They give you a quote for a new appliance that is HIGHER than retail stores. I replaced both my washer and dryer. It was cheaper to buy them directly from Best Buy, than Liberty. Liberty gave me $100 for my appliances, which is essentially, just $30, when you consider I paid $70 for each initial visit. This is a scam. Get the extended warranty from the stores and save your money.
Hello Rachel!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 18, 2025
Extremely happy with Kevin’s level of professionalism. He took time answering all my questions and gave clear answers. It took under 10 minutes for him to make me feel very comfortable with my decisions.
Thank you for sharing your wonderful experience with us, Stephen!
We're thrilled to know that Kevin's professionalism and attentiveness made a positive impact during your interaction. It’s rewarding to hear that he was able to address all your questions so efficiently and to your satisfaction.
Should you have any more questions or need further assistance, feel free to reach out. We're here to help, and we are grateful for your support!
Reviewed Nov. 18, 2025
Kevin was very helpful and knowledgeable and a pleasure to deal with.
Reviewed Nov. 18, 2025
I had, as most consumers do, the headaches of trying to select a home warranty. Luckily Kevin ** was exactly who I needed to give me the best options for my home. Knowing I am shielded from surprise repairs is totally worth investing time with Kevin. Reach out to him to secure your peace of mind.
Thank you sincerely for sharing your experience with us, PG!
We're thrilled to know that Kevin was able to help tailor the perfect home warranty choices for you. Having confidence in covering unexpected home repairs is indeed invaluable, and we're glad Kevin contributed positively to this process. Your encouragement to reach out to him and ensure peace of mind is much appreciated.
Should you have further questions or need assistance, don't hesitate to contact us. Thank you for choosing us!
Reviewed Nov. 15, 2025
My experience purchasing a home warranty through Alex was exceptionally positive from start to finish. From our first conversation, Alex took the time to understand my home, my concerns, and what level of coverage would give me the most value. He explained each plan in clear, simple terms without any pressure or sales tactics, which immediately built my trust.
Thank you for sharing your wonderful experience with us, Iris!
We are delighted to hear that Alex provided you with exceptional service by taking the time to understand your needs and offering clear explanations of our plans. Building trust through a non-pressuring, straightforward approach is a priority for us, and it’s gratifying to know that this contributed to your satisfaction. We'll be sure to commend Alex for his commitment to serving you so well.
Should you have any more questions or need further assistance, please don't hesitate to get in touch. Thank you for choosing us, and we look forward to being here for you in the future!
Updated review: Jan. 16, 2026
Liberty worked with us to clear up some misunderstandings and was very helpful in resolving the claim. They gave us a generous reimbursement even though the problem was not covered under our policy. We are pleased to continue using them as our home warranty company.
Original Review: Nov. 14, 2025
I have been with Liberty for almost 2 years. I have had minor claims and they responded well but my last claim for a refrigerator repair has been "waiting review" for weeks. I filed my claim on October 26. It's November 14 and I am still waiting for a resolution. My claim is being passed around different departments. I wish I could bail but I bought a 10 year contract. My bad. Try other home warranty companies. I'm sure they are all better than Liberty.
Hello Evangeline!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Nov. 14, 2025
I would recommend him and Liberty to others.
Thank you for taking the time to share your excellent experience, Brian!
We are pleased to hear that Kevin's friendly and supportive approach left such a positive impression. It's rewarding to know he assisted in getting you a great deal while creating a pressure-free experience. We appreciate your recommendation and are grateful for your support.
Should you need any further assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Liberty Home Guard!
Reviewed Nov. 14, 2025
This place is a disaster - we are locked in to a multi-year contract with them and every interaction is worse than the last. Our garage door broke 3 months ago and then the repair that their tech completed failed and they are unwilling to cover the claim. Everything is slow and unorganized. Don't believe the fake reviews, I've done probably 15+ claims with them over the past 5 years and most have not gone smoothly.
Hello Tom!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Nov. 12, 2025
I renewed my 6 properties today with Home Liberty Homeguard; one because of prior quality service; because of Kevin with Liberty Homeguard. Kevin walked me through the renewal process and helped me select the right policies for my situation. People make the difference in any company and Kevin is that guy for Liberty Homeguard
Thank you so much for your fantastic feedback, Dan!
Here at Liberty Home Guard, we believe that our team members, like Kevin, indeed make the difference. We're delighted you're part of our family, and we look forward to serving you with the same dedication in the future.
Should you have any further questions or require assistance, please don't hesitate to reach out. We appreciate your trust and continued support.
Original Review: Nov. 10, 2025
The whole system is incredibly frustrating and feels useless. My account is on hold, so I can’t use the service for an entire month—even though my dishwasher is not functioning. On top of that, I’m required to pay upfront just to file a claim, and that fee is non-refundable. Then I have to wait for a technician to come out and tell me whether the issue is even covered by this so-called “insurance.” Overall, it’s been a complete waste of money and time. I absolutely would not recommend this service.
Hello Mina!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 6, 2025
Kevin was very helpful with getting us signed up. Kevin thoroughly explained the warranty coverage. We are glad this is a veteran owned company. We signed up for the 6 year program. Set it and forget it. Thanks Kevin.
Thank you for sharing your delightful experience with us, Jennifer!
We're glad that our services and Kevin's comprehensive explanations about the warranty offered made a positive impact and that the 6-year program suits your needs. Should you have any further questions or need support, don't hesitate to reach out.
Thank you again, and welcome to our service family!
Reviewed Nov. 5, 2025
I never had a good experience with these folks. My microwave stopped working and all they would pay is $300 for a replacement. That is $200 short of a new microwave of the same brand and size. And it has to be installed in cabinet which will cost even more. No point taking this home warranty. They won't provide any other support. Earlier I had a leaking cloth washer for which I raised a request. It was not fixed and I eventually had to get it fixed myself even with home warranty in place. Please look some place else for home warranty.
Hello Alex!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Nov. 1, 2025
I've had Liberty for a year now. Most of the time, if I have a warranty claim, it usually gets denied because of weird writing in their system. It’s not worth it. But for my garage door claim, the contractor was great.
Thank you for sharing your experience with us, Dakota!
We're glad to hear that arranging your garage door repair went smoothly with quick responsiveness and efficiency. We strive to make our services as clear and beneficial as possible, so we appreciate your feedback on this matter.
Thank you for choosing us, and we remain dedicated to providing the support you deserve whenever necessary.
Reviewed Nov. 1, 2025
Liberty Home Guard is okay. But in some cases, the agreement is not clear-cut. And as a contractor, whenever you guys are tied up, sometimes they are not doing the work as it's supposed to be. I had to follow up multiple times. In reality, what happened, I paid out two times for the same service, and then it has been told it's a different problem. But I just saw one problem and they didn't address it properly.
People have an insurance so if there's an issue, they don't pay or they don't have the hassle. Recently, the pan was not working properly. There was a leakage. I called them, that guy came and worked in a way, but still the water was leaking. At the end of the day, I paid for the insurance, I paid for the service, but the water leak is the water bill that I'm paying. Nobody is covering that. So there’s no meaning of having an insurance. Liberty took a huge amount from me for this five-year service and they should have much better contractors.
Reviewed Nov. 1, 2025
Overall, I'm satisfied with Liberty Home Guard. I had a plumbing issue recently. It was a tub overflow in the bathroom. The contractor checked out what they thought it was and he repaired it and we haven't had a problem since. Now I just have to go back and do the drywall repair because it leaked into the dining room area. They were quick to have somebody come out.
I manage two properties for the owners and they actually have a different company for the other home. We haven't had great experience with the other company over the years. So I think they decided, "Let's try a different one on this property and see what's good and what's not." And actually, Liberty was quicker to have somebody else than the other company.
Thank you for sharing your positive experience with Liberty Home Guard, Shari!
We're delighted to know that we could handle your claim efficiently and that we outpaced your previous service provider in responsiveness. It is our goal to ensure that such processes remain smooth and that our services bring you the peace of mind you deserve. Understand that home repair can sometimes feel incomplete until every detail, like drywall repair, is settled.
If there's anything else we can assist with, feel free to let us know. We're here to help and ensure your continued satisfaction with Liberty Home Guard.
Reviewed Oct. 31, 2025
Our kitchen refrigerator wasn't keeping the recommended temperature. The inside temperature got warm, both on the freezer and the refrigerator side. It took a long and very tedious procedure before I could get somebody here. It was, unfortunately, right before the long weekend. It took four days before the technician showed up. Then there was a big wait because, apparently, Liberty needs to get their part. They don't let the technician order the part. They have to do the ordering themselves. It has to go through several department approvals and it takes forever.
I had to make several phone calls and I couldn't talk to anybody who could make a decision. I left a message and they would say that they're gonna get my message to the right department. But it took a long time before they actually ordered the part. By the time we got the part, it wasn't the right part. It was a lot of hassle going back and forth.
The technician had to spend lots of time working on the unit to install the part. He had to get a part from his truck because the part Liberty sent was not correct. By the time that he left, my icemaker wasn't working. He said he had to go to other appointments and I would have to call Liberty back about the icemaker.
I kept calling about the icemaker and I left a message. There was text, email, and phone calls, saying the icemaker is still not working, the repair is not complete, and they need to send somebody to complete the repair. But I didn't hear back. After one week, for some reason, the icemaker started to work. But nobody called me back to say if they should send the technician again to check it or not. They closed the ticket themselves too. I got a message that the ticket is closed. I wasn't happy with my previous warranty company and I sa Liberty had some good reviews. I called and signed up with them. But this was my first experience with Liberty and maybe it was a one-time deal that nothing worked out, but it wasn't a good experience.
Hello Majid!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Oct. 31, 2025
Liberty Home Guard is like a scam company in my opinion. Every time there is a claim, there is always a charge, even though it’s covered by the warranty. Typically, the full cost is covered by the warranty company, if something breaks down. But with them, the cost has to be paid by the consumer. I don’t know why I have to cover for all the payment to the contractors. When I tried to cancel the policy, they said I would not receive any reimbursement. I don’t know if the policy is fully cancelled. It’s weird.
No one is gonna read all the fine print in the contract. Authorities need to look at this because I haven’t found any other warranty company with a contract like theirs. I have always had companies cover the claim completely, as long as that specific appliance is included. I’m gonna file a consumer report. The last technicians, though, did good work on my dishwasher
Hello Sriram!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Oct. 31, 2025
Repairs take longer because the technician who comes out has to evaluate first, even though we know what the problem is, and then he has to submit the report to Liberty, and Liberty has to okay it, and then he comes back. So if it's an appliance that we need to be working, it takes a while until we get that repaired. I have an ongoing refrigerator claim and it’s still not working well. Liberty Home Guard offered me $600 for the refrigerator, which isn’t sufficient, so I rejected it.
Hi Hadassah!
We sincerely regret the inconvenience and frustration you've experienced with our service process, especially concerning an essential appliance such as your refrigerator. Timing and offered compensation are crucial, and we apologize for any disappointment this has caused.
We are continuously working to expedite our service interventions and ensure our solutions meet the needs of our customers effectively. We greatly appreciate your feedback about pricing and realize the significance of aligning our compensation with your service experiences.
Our team would be grateful for any further details your experience you'd like to share, as it helps us improve and serve you better. Don't hesitate to reach out so we can address your concerns more closely. Your trust is valuable to us, and we aim to provide better support and service going forward.
Reviewed Oct. 31, 2025
Our toilet was running constantly, so my husband had to keep turning it off. I submitted a claim over the phone with Liberty and the contractors who came out were good. Our fitting was worn out, so they had to put a new one in. I like how it's very easy to do claims with Liberty. I like how you can do it online or call. I also like how you can pick your own contractors if you want to go that route or they can assign them. However, some of their maximum amount to spend was kind of low. I wish they were a little higher.
Thank you so much for sharing your positive experience with Liberty Home Guard, Molly!
It's great to hear that your claim process was seamless and that the communication with both the contractors and with us has been smooth throughout your repair journey. We're pleased to know your issue was addressed quickly, with the effectiveness you've appreciated. Choosing your own contractor or working with the ones assigned also shows how we aim just to accommodate everyone’s needs prolifically giving value for customized preferences.
We recognize your perspective regarding the spending limits and will relay this valuable feedback to continuously improve our services for all of our members. Thank you once again for your endorsement of our customer-first approach. Don't hesitate to reach out if there's anything further you'd want to share or discuss. We're here to help!
Reviewed Oct. 31, 2025
I have two properties and I've been using Liberty for years. I was with American Home Shield but it takes forever to get ahold them. They don't speak English and never get back to you. In comparison, I've had nothing but good experiences with Liberty. The one thing I didn't like was with a plumbing issue. The toilets were not flushing and the guy they sent was two hours away and he gave me the heebie-jeebies. He replaced the part and that didn't do anything. Then he poured vinegar down the toilet and that didn't do anything. The issue is still not fixed but it's fine. We're dealing with it. Liberty also doesn't tell you all the time when they assign somebody and that's annoying.
When we lost the remote so couldn't turn on the outside light on the fan, they were great. They provided an alternate way to do it without the remote. It now works. One time, our garage door broke. I called them up and even though it usually takes a day or two to assign, they got right on it because it was an emergency. They let me get somebody from here and it was fixed.
Thank you for sharing your positive experiences with Liberty Home Guard, Joy!
We are delighted to hear that, overall, their services have met your expectations, especially in terms of customer service and promptness in handling emergencies.
Expanding your plan to a new property further indicates our success at ensuring dependable service.
Thank you for your commitment and for choosing Liberty Home Guard and if further assistance is required contact is valued.
Reviewed Oct. 31, 2025
I like Liberty. I had a claim for my washer and it was good. It took a while for parts to come in, but that's not their fault.
Thank you for sharing your positive experience with us Zuleyma!
We're delighted to hear that you found our service helpful and that you'd gladly recommend us to your family and friends. We're committed to making the claims process smooth by ensuring that the necessary contractors are dispatched promptly so customers do not have to manage on their own. It's wonderful to know that, despite delays in part arrival, you've had no issues with the repair service and found the process straightforward.
We look forward to continuing to meet and exceed your expectations! If you need any further assistance, please know we're here to help. Thank you for choosing Liberty Home Guard.
Reviewed Oct. 31, 2025
I switched over to Liberty Home Guard because the previous company I had went up on their price and Liberty’s was much more reasonable. Whenever I spoke to the customer service reps, they’ve been lovely and I haven’t had any problem.
Thank you for sharing your wonderful experience with us!, Deborah
We're delighted to hear that your time with Liberty Home Guard has been consistently positive, especially in regards to our customer service team. It's rewarding to know that our efforts to provide prompt and pleasant support are noticed and appreciated. The ease of your claim submissions and satisfied experience shopping alternatives affirms our ongoing commitment to exceptional customer satisfaction.
Your confidence in recommending our services to others means the world to us. Should you ever need any further assistance, please feel free to reach out. Thank you for choosing us, and we look forward to serving you for many more years to come!
Reviewed Oct. 30, 2025
I filed some claims for my house, and the process is good so far in terms of connecting you with a plumber or electrician, whatever the case may be. Coordinating that to get the house fixed has been good. Sometimes, the only concern I have is connecting me with the right expertise. At least in two experiences that I was referred somebody, a technician came but they did not know what they were doing. That's my only concern I have is to make sure that whenever we have a claim, the technician is well qualified and will do a good job.
So, it's basically selecting the right teams to fix the house. But overall, it's a good experience for me.
I file claims either online or by calling. Both are helpful. I have to pay $100 for a deductible for any initial fee, but the arrangement of paying for labor or for the parts, I was not happy about that. I thought at least the majority of it would be covered by Liberty. I think a better coverage plan would help me.
Thank you for taking the time to share your experiences with Liberty Home Guard, Kerubel.
We’re pleased to hear that, overall, you’re satisfied with the services we provide, especially when it comes to the smooth claims process and flexible request initiation.
We understand your concerns regarding the expertise of the technicians and appreciate your feedback. Rest assured, we’re committed to enhancing our network’s proficiency to ensure top-notch service.
Your willingness to recommend us speaks volumes, and we thank you for your support. We're here to assist you in any way possible should you have any further queries or require assistance. Feel free to reach out at any time.
Reviewed Oct. 29, 2025
Representative was kind and verified everything. She also explained what would happen and sent me information that I would need. I really appreciate all the information so I know what I need to do. She answered all of my questions.
Thank you for sharing your positive experience with us, Melodee!
We're thrilled to hear that the representative you interacted with provided clear explanations and ensured all your questions were answered. It's important to us that you feel well-informed and supported.
Please know we're here if you ever need more assistance or information. Thank you once again for your kind words, and we look forward to continuing to serve you!
Updated review: Dec. 18, 2025
Liberty decided to refund my whole amount, Josh ** of account management was very nice and understanding, nice to see compassion in big business again. Thank you so much!
Original Review: Oct. 28, 2025
Keep away from Liberty Home Guard, they will lie to your face. I put in a claim and paid for the out of pocket co-pay, after 4 days of waiting for a response they told me I would have to pay anything over $250.00 that is after I paid $85.00 00 co-pay so I would have to pay an additional $100.00. They stated if I read their many paged in small print contract I would have know that, the salesperson on the phone should have stated all that, but they intended to hide it. Very bad business, do not become their next victim. You will regret it. I have not seen one positive review on this company, stay away!!!
Hello Bryan!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Oct. 26, 2025
Alex was a pleasure to work with and helped me set up the best possible coverage for my home. I hope to continue to get great service from this company.
Reviewed Oct. 25, 2025
Ostin was an hour outstanding CSR. He understood my issue immediately and had a resolution in a matter of minutes. Ostin made a challenging experience painless and easy to resolve. The technician originally assigned to our repair wanted money from us to book an appointment. Ostin assured me that funds are paid by Liberty Home Guard direct to technicians. This saved me a lot of aggravation in dealing with the tech company on my own.
Thank you for taking the time to share your splendid experience, Bill!
Knowing that Ostin could turn a challenging experience around and save you potential frustrations idealizes exactly what we strive for in providing service. We value your peace of mind and your feedback about our procedures concerning funds and technician payments sets a standard.
If you need any further assistance, feel free to reach out any time. Thank you for choosing Liberty Home Guard—we’re here to make your experiences seamless and reliable!
Reviewed Oct. 23, 2025
Liberty Home Guard provided zero support. I had a simple drain pump failure in my washing machine and they sent the most incompetent technician who looked at the machine and stated it needed a drain pump. The liberty home guard claims team said my washing machine was 10years old and they wanted me to buy a new washing machine from them. They would not refund my money at for the incompetent technician nor the monthly they payments I wasted on them. DO NOT ENROLL IN THIS SCAM! That is all it is.. A SCAM!
Hello Frank !
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Oct. 23, 2025
Very streamlined process even after a two week gap in my returning a call to Kevin **. He had retained my information and guided me a more than satisfactory solution so that I could take advantage of the annual discount program. Much appreciated.
Thank you for your glowing feedback, Chaz!
We’re thrilled to hear that Kevin provided exemplary service by keeping your details ready and facilitating a satisfactory solution, allowing you to benefit from our annual discount program. It's our goal to offer convenience and personalized assistance, and it's encouraging to know that this has resulted in a positive experience for you.
If there's anything more we can assist with, don't hesitate to reach out. We appreciate your business and look forward to serving you in the future!
Reviewed Oct. 22, 2025
Alex was families. Explained in great detail what all of the programs are available for me. And Brooke down into monthly payments, annual expense and savings and went over both options for rate lock in s for 3 and 5 year plans. Alex was kind and courteous. Alex is an asset to this company.
Thank you for sharing your generous review, Maria!
We're delighted to hear about your positive experience with Alex and his exceptional service. It's fantastic that he provided detailed explanations of the program options in a courteous and accommodating manner. We truly appreciate your recognition of his efforts as an asset to our company. Your kind words inspire us to maintain these high service standards.
Thank you once again for your feedback, and we look forward to supporting you in every possible way!
Reviewed Oct. 21, 2025
Kevin in customer service was polite, helpful and resourceful. He had my claim initiated with expediency and I received all expected emails regarding appointment and links to respond as needed. Thank you
Thank you for sharing your fantastic feedback, Maggie!
We're thrilled to learn about your positive experience with Kevin's exemplary customer service. Quick, efficient support and communication like what Kevin provided are exactly what we aim for. If you have any other questions or need further assistance, please feel free to reach out.
We appreciate your kind words and look forward to serving you in the future!
Reviewed Oct. 21, 2025
I have had several claims with Liberty Home Guard. The claims department has always been responsive. Senior account manager Josh has been above and beyond helpful. I have always allowed Liberty to contract the repair company. They have always been professional. While I believe my last service should have been resolved sooner once Josh got involved everything was taken care of.
Thank you for sharing your great experience with us, Eileen!
We're delighted to know that you've found our claims department responsive and professional throughout your dealings with Liberty Home Guard. It's wonderful to hear how Senior Account Manager Josh made a difference by going above and beyond to resolve your last service issue swiftly and efficiently.
We truly appreciate your trust and are dedicated to continuing this high standard of service. If you need any assistance moving forward, please don't hesitate to contact us. We're here for you!
Reviewed Oct. 21, 2025
Alex ** has exceptional skills in customer service. She represents your company in a highly polished, knowledgeable, polite (too often undervalued). LHG would do well for itself to keep her on a fast-track career path within the company. To lose such talent to a competitor or even another industry would be a major financial loss for LHG. She brings the whole package to the work...She makes one believe that she and LHG will do the utmost to keep policyholders happy...and returning customers are so much better for finances of LHG than having to cast net for new customers to replace dissatisfied customers.
Thank you so much for your outstanding feedback, Tim!
We are thrilled to hear how highly you regard Alex and her exceptional skills in customer service. We share your sentiment and believe acknowledging such crafts fosters a robust community ethos within the team. Your kind suggestion for her career advancement within our company reflects the significance highly talented team members like her have for us. We'll certainly take your feedback to heart.
Thank you once again for sharing your thoughts and acknowledging the quality of service that Alex has provided. It's advocates like you reinforcing our values and affirming our team that help pave immensely beneficial inter-company elevations.
Reviewed Oct. 21, 2025
All of my questions were answered, and Alex was very professional. She wanted to make sure everything was discussed. She didn't try to pressure me, but I believe was very thorough. Thank you for your patience!
Thank you so much for your wonderful review, Karen!
We're delighted to hear that Alex was able to answer all your questions with professionalism and patience, ensuring that you felt comfortable and informed. It's fantastic to know she took the time to cover everything thoroughly without any pressure.
Your satisfaction and comfort are important to us, and we're thrilled that your experience reflected these values. Should you ever need further assistance, don't hesitate to reach out. We're here to help!
Reviewed Oct. 20, 2025
Thank you for the agent Ostin that filed my claim. He was very polite and helpful. My furnace is out and cold weather is coming fast. Ostin really seems to understand my situation as we have small children in the house.
Thank you for sharing your experience, Larry!
We’re delighted to hear that Ostin provided you with such courteous and effective assistance during this crucial time. Knowing that small children are in the home, we're committed to ensuring timely support like Ostin was able to offer.
Let us know if there's anything more we can do to make sure your family has what you need. Please don’t hesitate to reach out for any help you might need as colder weather approaches.
Reviewed Oct. 20, 2025
Buyer beware! I found out the hard way that this home warranty company does not pay for labor or installation of replaced parts or appliances. My policy was supposed to have been mailed to me for review within the first 30 days of coverage and I did not receive it until 63 days into the policy, which was beyond my 30 day trial period. So if your built-in dishwasher or garbage disposal goes out, they will pay for replacements but not the labor to install it, which is usually more than the cost of the appliance or parts. Also, if you do not have maintenance records from day one of a major unit, such as a furnace, they will only pay a minimum amount of their choosing rather than the actual cost of the unit. This company operates on bad faith to their policy holders and I highly recommend for you to shop elsewhere.
Hello Anne!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Oct. 20, 2025
I had a plumbing problem where the pipe under the toilet was broken, and Liberty Home Guard sent a plumber out and replaced it. But the thing is he didn’t cut the bolts where he had to put the new bolts in, and he said he was gonna stop by and do it, but he never did. I had my son do it with a Dremel, but it’s still loose. So, I messaged the plumber asking him if there’s something that can be done about it, but he never responded.
I don’t have a problem with Liberty Home Guard as long as I can get ahold of somebody who speaks English really good and understands what I’m saying. Sometimes, I’ll call and get somebody from another country who doesn’t understand what I’m trying to tell them, and I get irritated. But other than that, the claims process is not that difficult. The cost is not too bad either. I had another warranty at a home in Virginia, and it’s comparable to that one.
Thank you for sharing your thoughts with us, David.
We apologize for the oversight with the plumbing job and inconvenience with following up. We regret to learn about the language barrier troubles you encountered while contacting our service agents; please be assured we are striving to improve communication in all customer interactions. It’s great to know you found our service reasonably priced, and we appreciate your understanding regarding the overall process.
Please feel free to reach out if there are any unresolved issues, and we hope to provide you a seamless service in the future.
Reviewed Oct. 19, 2025
I’ve had Liberty for six months now. They're a lot better than the last one I had. The only thing I don't like is when you call, you have to go talk to somebody from another country that you can't understand what they're saying.
The ice maker wasn't working. It was freezing but it wouldn't draw ice. It worked for a little bit after the repair and it's not working again. I can't afford to pay the 80 bucks .
Thank you for sharing your experience with us, Jamie!
We're glad to hear that Liberty Home Guard has provided you with an enhanced level of service compared to your previous provider.
We also understand your concern regarding communication with customer support due to language barriers. We strive to offer high-quality service and your feedback will help us make improvements in this area. We're committed to exceeding expectations where possible.
Thank you again for choosing Liberty Home Guard, and feel free to reach out if you need any assistance going forward!
Reviewed Oct. 19, 2025
I recently submitted my claim for my refrigerator. I used the Liberty website to submit the claim, and the contractors they sent out were courteous.
It went okay. They ended up fixing it, but they said, because it's a closed system, and it's excluded in the warranty. Apparently, it's kind of a normal thing because I read about it on Reddit. So, I can take one fix or I can get $100 or $150 toward a new refrigerator. So, that's not the best solution, but it's okay.
Reviewed Oct. 19, 2025
I’ve been with Liberty for about five months. I have filed a claim when my air conditioner capacitor was not working, and they replaced it with a new capacitor. After they replaced it, there have been no issues since.
Customer service and quality of service were very good. Everything was taken care of in a timely manner and they explained everything.
Thank you so much for sharing your wonderful experience with Liberty Home, Ven!
We're genuinely delighted to hear that over the past five months, your interactions with us have been positive. We’re thrilled that our transparent and thorough communication during the process left a perfect impression, compelling you even to recommend us to friends.
If you need further assistance or have more to share, don’t hesitate to reach out. Thanks again for choosing Liberty Home!
Reviewed Oct. 18, 2025
It’s never an easy process submitting a claim with Liberty. I’ve submitted many claims, and it’s different every time. One was over a month for a plumber, and then I had to fight with them to get things done. The guy came for the dishwasher, though, as scheduled. So it was good. That was fine. The dishwasher is still working.
Hello Valarie!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Oct. 18, 2025
It took about two to three weeks for someone to come out for my last claim with Liberty Home Guard. It took that long because they didn’t have a provider. Both of my toilets were leaking. While the vendors they sent out and the claims process were okay, it’s kind of a waste of money if you don’t use Liberty. But as long as you use it, then it’s fine.
Reviewed Oct. 18, 2025
There’s a cap of $500 for plumbing. I’ve only had one service of plumbing and I’m already at my cap so I can’t have any other issues. I’ve had a couple of other home warranties over these years and I’ve never run up against a cap like that. And I didn’t like the contractors they worked with so I tried to go with a different company. I have two policies with them and I’m gonna cancel as soon as I get a minute. I’m dissatisfied but they’re not the worst.
Hello Lottie!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Oct. 17, 2025
The person who assisted me was professional, courteous AND possessed the knowledge to assist me. He should be training the other associates. Saved me time with his expertise… I can’t say enough positive things about Joshua. Oh, did I forget to suggest, promote him immediately??!!
Thank you so much for the glowing feedback, Sheila!
We're incredibly happy to hear that your experience with Joshua was outstanding. It's great to know that his professionalism, courtesy, and expertise have not only met but exceeded your expectations. Clearly, his dedication left a wonderful impression on you, and we truly appreciate you recognizing his efforts with a special focus on his contributions.
It's knowing teammates like Joshua are being appreciated that encourages us to continually commit to excellence. We're lucky to have him and Value your promotion suggestion, which we'll certainly take heed to. If you need anything further, please don’t hesitate to let us know or provide additional feedback.
Thanks again for choosing and highlighting plastic efforts from our staff; promoters , official reviewers make practices shine through your superstar shout Mall glory choose awards/names.
Reviewed Oct. 17, 2025
Kevin was exactly the person, I needed to speak with today. His professionalism and industry knowledge made it easy for me to select an amazing company. Liberty Home Guard fits perfectly for the needs of this US Navy Veteran.
Thank you for sharing your wonderful experience with us, William!
We're thrilled to hear that Kevin provided you with the outstanding support and expert guidance needed to choose Liberty Home Guard. We're honored to fit the needs of a US Navy Veteran like yourself, and we look forward to serving you with the same dedication you received.
If there's anything more we can do for you, please don't hesitate to reach out.
Reviewed Oct. 17, 2025
Great customer service from Kevin **. Explained all of my options clearly and patiently answered all of my questions and concerns. I have reviewed other home warranty companies and I believe he presented the best plan for my needs.
Thank you for your lovely review, Richard!
We're delighted to hear about the excellent service you've received from Kevin. Ensuring that options are communicated clearly and addressing all our customers' questions with patience is a priority for us. Knowing that Kevin offered the best plan suited to your needs truly stands by our commitment to tailored customer experiences.
If you need any further assistance or have additional questions, please don't hesitate to reach out. Thank you once again for trusting us with your home warranty needs!
Reviewed Oct. 17, 2025
Kevin helped me out today was very knowledgeable, not only about the home warranty coverage, but also gave me a good idea about the company itself. It was a very quick and easy transaction. I think Kevin very much for his excellent customer service and kindness.
Reviewed Oct. 14, 2025
Such a pleasure to speak with. Made the process easy and simple. Had plenty of knowledge on products and service. Looking forward to working with you for the next year. Hope it’s a good experience. Thank you
Thank you for sharing such wonderful feedback, Omar!
We are delighted that you found our service to be informative and straightforward. Our commitment is to provide you with a seamless and knowledgeable experience, and it's rewarding to know that you look forward to continuing to work with us. If you have any questions or need further assistance as we go forward, please feel free to reach out.
We hope your experience with us remains positive over the next year. Thank you for choosing us!
Reviewed Oct. 14, 2025
Ostin Luna helped us with 3 new claims and explained everything very thoroughly to us as we are new to this company. He was very patient with us. We had a problem with an earlier claim that Ostin was able to resolve. Thank you, Carol and Melvin **.
Thank you, Carol and Melvin, for sharing your heartwarming review!
We are thrilled to hear about your satisfying experience with Ostin Luna assisting you with your claims. It’s wonderful to learn that his thoroughness, patience, and problem-solving ensured your transition and ongoing service with us have been seamless and enjoyable. Our goal is always to provide support and understanding when our customers need it most.
If you need any more help or have further questions, feel free to reach out. Here's to smooth sailing as you continue with us, and thank you deeply for being valued members of our community!
Updated review: Oct. 20, 2025
After discussions with LHG and a partial settlement, I have agreed to increase my rating from 1 star to 3 stars.
Original Review: Oct. 13, 2025
Liberty Home Guard policy. Please know that LHG covers claims only up to the book value of the covered item. I have in writing "we cover claims up to the book value of the covered item.” Here’s an example: If an appliance was originally purchased for $1,000 and has accumulated $900 in depreciation over 8-10 years, its book value would be $100 ($1000-$900). So with your measly $100 offer from LHG and just for trusting LHG with your appliance coverage, you will net $0 after you paid their vendor service fee (you may be negative if your service fee is more than $100).
They will then try to soften the bad news with their pricing for you to purchase a replacement appliance from them. If you're like me and like to verify and confirm details, you'll find that you can purchase this appliance on your own for about the same price. And now it gets better: LHG will not pay for the installation. The other similar prices that I found on my owner cover installation. Let’s say you have an a/c unit that is 10 years old and it fails, LHG likely won’t be paying for its replacement. They may offer you a few hundred dollars towards a new one. Also, YOU will be required to pay to have it installed plus the difference of thousands of dollars out of pocket.
I am writing this to inform people who think that buying a policy from LHG will cover their appliance "repair or replacement", you will be hard pressed to have this happen. Their website says that they are a repair or replace policy, but this just isn’t true. Based upon my experience and the experience of the many other reviews that I have read, this is not the case. Keep in mind that LHG policies are designed for them to deny claims. Therefore, if you think buying a policy from LHG will protect you, I regret to inform you that you are wrong and you are wasting your money.
Reviewed Oct. 12, 2025
Great service. I always recommend to friends because Liberty provided amazing service. Luke was very professional and kind and answered the phone on a Sunday which most companies wouldn’t do. He was very kind and professional and helped me get set up with a claim.
Thank you for your kind words about our service, Sandy!
We're thrilled to hear that you've enjoyed a positive experience with Liberty, particularly being able to connect with Luke for assistance on a Sunday. We pride ourselves on going the extra mile to support our clients whenever needed. Knowing you're out there recommending us to your friends only heightens our commitment to delivering service that’s prompt and personable.
Should you need any further assistance, we're just a call away. Thank you once again for choosing us!
Reviewed Oct. 12, 2025
My only real complaint about Liberty Home Guard is the communication barrier with some of their contractors and agents. Overall, I have a positive experience with their service, and I haven’t run into any issues where one of my items is not covered.
Thank you for sharing your positive experience, Blake!
We're delighted that our team efficiently managed your central AC repair, helping to keep your home comfortable. We truly value your feedback regarding occasional communication challenges due to language differences with contractors. It's an important aspect for us, and we're dedicated to improving in that area. At Liberty Home Guard, we're committed to providing reliable service and smooth claims processes, so we're pleased to hear none of your claims have been denied and you're confident in recommending our services.
We appreciate your trust in us; please don't hesitate to reach out if there's anything more we can do for you!
Reviewed Oct. 11, 2025
The overall coverage of Liberty Home Guard seems good. I recently had an electrical claim, and the provider came out twice to see what was going on, and then they got supplies and came back. They seemed very competent, as they did it quickly. They were nice.
We ended up having to write them an additional check for some equipment that they got, which I guess wasn't gonna be reimbursed by Liberty. But basically, they did quite a good job.
Many of our issues are covered, and they try to find someone. The difficulty is in our location. We’re living in a rural area in southern Oregon. I think they don’t really have many other customers.
So they don’t really know many of the providers here. And so, sometimes it’s hard to find them. Actually, the most recent claim was for our service, which is just the regular gutter cleaning service.
We filed a claim because there are leaves in the gutters. They found someone, but then that person they found had an accident right away, which was a little sad. They got injured, and so they’re actually out of business.
A few days later, I got a call that they weren’t able to find anyone else to do gutter cleaning for months. So now, I’m gonna go and try to find someone and have them come. I think they had someone come out for us a year ago. He’s probably still around, and I can get him.
It doesn’t seem like you really have people that you know that actually work in the area very often already, which is okay. And then the other issue we’re having is that local people in the area tend to not like warranty companies very much.
We've had a few people that have come out and then told us they’re not gonna work with Liberty again, or they’ve even given up on all warranty companies. Because they just really don’t like the process they have to go through.
There are some cases where it does seem a bit unreasonable because they have to do a whole back and forth with different departments at Liberty before they can actually do the work. Whereas they’d really like to be able to just come, do the thing, get paid, and then go away, especially if it’s something really minor.
We had a washing machine claim this year, too. And it was clear that the circuit board was burned out. It was an old machine, so it wouldn’t be possible to find a part for it. It seemed pretty cut-and-dried, and we did have a picture of that or something, but they still had to do stuff.
There are times when it seems like there’s more process that’s causing some of the vendors to not wanna work with warranty. That’s the downside, but otherwise, I’m pretty happy with the service. I'm pretty happy with the service.
There is one other thing I would let you know. I didn’t like the salesperson who originally talked to me and told me the plan that we signed up for, because he disappeared. He called and sold me the service. He was overselling it.
He was talking about how I should really get the deluxe service to get all these extra perks, and have products that I can buy at a better rate than I can get them retail. And so, I’m getting all these services.He also said he’ll be my personal representative, and I can always just call him if you need anything. But then he basically disappeared, and his number didn't work anymore. And when I’d call up, no one knew who he was.
I tried to mention some of the things that he talked about, like, thinking of getting a replacement appliance. We’ve never heard of that service. That doesn’t make sense. I think he’s gone because you guys noticed that and got rid of him pretty soon after we bought the contract.
We had a previous warranty company that we had worked for a while, and then I’ve had a bad experience with. I was researching to see whether there would be a better, more trustworthy, better liked one. I found Liberty had some good looking reviews, and then I called.
I talked to someone about the possibility of it at your company, and I found someone that I really liked. It sounded great. But I hadn't decided on Liberty yet. So, I called back, and then I got the other guy who gave me this weird. And I felt like I wanted to talk to the other guy.
Both of them sort of left me with the impression that they would be assigned one person that they would keep talking to, and that didn’t seem to have really happened, except within the period of one claim.
For one claim, they tend to have the same person. Usually, as long as it’s their day to work. But in general, since that, I’ve not had any experience getting someone who knows you.
Generally, I’m pleased with Liberty Home Guard. It basically works. It seems like they have too many departments that’s kind of clumsy sometimes. But I like Liberty Home Guard. And I’ve learned what the service actually is like. It’s just the first sales versions were not like what I thought.
Reviewed Oct. 11, 2025
It’s been three years now that I have Liberty. I have them in this home and in our vacation home. Submitting the claim is easy. I do it online or on the app. The techs do what they need to do. My recent claim was for the dryer that wasn’t spinning. They sent out a technician and he changed the band.
I won’t recommend them. There has been some difficulties in communication after a claim is submitted. The process of not being able to have a direct connect to someone and the lack of follow-through. There has been some very disappointing issues that have occurred through them. You call the 800 number and you get someone. If I ask to speak to someone else or a follow-up or look into something a little deeper, they can’t do that and they said I will have to submit a request. I don’t have a direct contact to anyone.
There have been times for my home, for my heater for example, it went out during the winter months. We didn’t get it resolved for six months because there was no communication through Liberty at all. It wasn’t a pleasant experience. For the coverage that I have, I don’t think it’s worth it.
Reviewed Oct. 11, 2025
Almost a year since I have Liberty. Their customer service is very nice and most of their technicians are good, professional and knowledgeable.
Thank you for sharing your wonderful experience, Hitesh!
We're thrilled to hear that our customer service and technical teams have provided professional and knowledgeable service to you. Your recommendation is highly valued, and it's amazing to know you appreciate our efficient handling and prompt assistance.
Should you need any future support or feel inclined to share more experiences, know we're always here for you. Your satisfaction is our top priority!
Reviewed Oct. 11, 2025
I called thinking I had a plumbing issue!!! He wanted to check if it was either the plumbing or the electrical!!! My goodness!!! It turned out I just needed to reset!!! He was so patient and save both parties a huge headache and unnecessary cost!!! Thank you!!! Liberty is very lucky to have such brilliant receptionist!!! I am so impressed and so thankful!!!
Thank you so much for sharing your delightful experience, Monica!
We're thrilled to know that our team was able to address your issue swiftly and efficiently. Liberty takes pride in ensuring our customers receive attentive and smart service, saving everyone time and effort.
We're truly fortunate to have exceptional staff members, and we’ll make sure your kind words reach them. Whenever you need assistance, we're here for you!
Reviewed Oct. 11, 2025
I had a home warranty with American Home Shield and their prices kept going up. So, I just started looking online for other options and found Liberty. I have had them for a year now. Submitting a claim online via their app was super easy. I then got the name and the phone number of the contractor who was good. This company is reasonably priced and everything has been good. The only thing I did not like was when I did a long-term contract. I had to pay it all within four installments as I could not pay it year by year to get a long-term contract.
Thank you for sharing your wonderful experience with Liberty Home Guard, Darrin!
We are thrilled to hear that your switch to Liberty Home Guard has been beneficial and that your first claim was hassle-free.
We understand your concern regarding the long-term contract payment structure, and we appreciate the feedback. Insights like yours help us continually refine our offerings to better serve customers' needs.
It’s also heartening to read that you’re willing to recommend Liberty to friends and family, officially reflecting your positive interactions and satisfaction. Thank you for treating Liberty as your trusted home warranty provider! If there’s anything more you’d like us to do, or further feedback to provide, please feel free to get in touch. Enjoy your experiences with Liberty Home Guard!
Reviewed Oct. 10, 2025
When I purchased my home, the previous owners purchased us a year’s worth of appliance insurance with Liberty Home Guard. I have used it twice, and one claim went well. Currently, I am frustrated with them because it has been a month since I reopened a claim because my refrigerator is leaking water. And I have had the technician be a no-show four times.
I keep calling Liberty and there is nobody I can talk to who can set me up with a new person. Yesterday, I tried to talk to somebody else, but she said there was nobody else to talk to. So, that was the end of that conversation. She said if the contractor is a no-show today, maybe I could call back today and talk to dispatch. So, I asked to talk to dispatch yesterday since he had already been a no-show. And she said I have to call back tomorrow.
So today, we are waiting to see if he is here. The number that they gave me for the technician on my claim on my account does not work. It’s like, “Doo-doo-doo. Not a number.” As soon as the contractor is a no-show, they just reschedule. They cannot give me a new person.
I called another number that they gave me and I talked to somebody who said they would not service my area till Saturday. I said that they were scheduled to come that day. I even asked if he could come the following day, and he said he did not know and that they would only come to my area on Saturday. So, I talked to the woman about that, and she said that I have to wait for him to either come or not come tomorrow.
She also said that maybe the problem is because it is a reopened claim, because they came to service the fridge end of July, and then it was said that it was fixed. But then, it started leaking again in August. My husband has to clean the floor and keep an eye on making sure it does not damage the house. The first time around that I made a claim, it happened quickly and I was happy with the immediacy of it. They have been very nice and I like that I can call them on the phone and talk to somebody, even it if has not led to a positive outcome yet. I enjoy that and it feels very personable.
Reviewed Oct. 10, 2025
I recently had HVAC replaced and had problem with new system within two months. Emailed Josh and he initiated a new warranty claim and repair company contacted me the next day. Repair company is waiting for parts to fix the problem. Josh kept his word and I appreciate it.
Vince
Thank you so much for sharing your experience, Vince!
We’re glad to hear that Josh was able to assist you promptly and keep things moving smoothly. Your satisfaction means a lot to us, and we appreciate your patience as the repair company completes the work.
We’re always here to help ensure your home stays comfortable and protected!
Reviewed Oct. 10, 2025
The Liberty Home Guard customer service is good. I submitted a claim for a kitchen refrigerator and the online process was easy. The only thing is there were multiple times the technicians didn’t show up when they said they would, and the tenant kept waiting for them, and they never got back to her.
Thank you for your valuable feedback, Lori!
We're pleased to know that you found submitting your claim online and the ease of accessing information through our website to be convenient. However, we're sorry to hear about the challenges you encountered with the contractors. This experience falls short of our high standards of service, and we sincerely apologize for any inconvenience this may have caused you and your tenant.
We're here to help address any ongoing concerns and improve your service experience. If there have been further scheduling or contractor issues, please reach out to us directly so we can ensure these are resolved promptly.
Despite this, we're pleased you still appreciate our digital interface, and your consideration to recommend us to family and friends is truly appreciated. If there are any other ways we can assist you now or in the future, don't hesitate to let us know.
Reviewed Oct. 10, 2025
Our water heater was busted over the holiday weekend, and Liberty Home Guard was on top of it. They sent out an inspector who checked it out, verified it, they processed and approved the claim, and sent us a new water heater. We had to wait for shipping to arrive the following week, but I was surprised with how quick the process was, and I was quite pleased with that.
Reviewed Oct. 10, 2025
I already had a home warranty. When you buy homes, a lot of times, they’re sort of included. You find out quickly how valuable they can be with your first repair or need. So, I’ve almost always had them. And when I bought this house, I had one. And when it expired, I did a little shopping. I probably saw an ad or did a search on the Internet for pricing as well as. excellence or whatever. And you guys’ pricing at the time was the best,
I’ve been protected with Liberty for a year and a half. And my experience when submitting a claim It’s clear-cut and relatively easy, and the experience has been basically good. It’s a slower than you wish it would be but they’ve got to get somebody, and then somebody got to have the time to call me back. So you understand that you always wish anything would happen quicker but it’s good as anyone else I’ve ever used. That’s for sure.
I’ve had issues with the quality of some contractors that hasn’t been good. I’ve had couple of experiences with plumbing and the plumbers you could tell weren’t very experienced. So, that was not good and that’s happened twice. Now, where I live is South of Tucson, Arizona. It’s kind of like that’s part of the problem. I’ve not had good experiences. Ultimately the things got fixed.
Reviewed Oct. 10, 2025
I had a claim related to my furnace, after the annual checkup they found that some of the insulation had fallen and laying on the heat exchanger. The person who came to check the heater could not reach it. He said there was part of it that needed to be removed before we use the heater. So, I called Liberty to file claim. They sent someone out and the guy came and he removed that piece that was sitting on the exchanger, then he looked everything and confirmed it was fine.
The contractor is very nice. He had been here before but with a different company.
They've been very good. Most of the time I set up appointment or service calls online and it's always gone through very nicely. Both times, the people who have come have taken care of what needed to be done. In fact, the last guy, when he had to unplug the furnace, he was working on, there was another plug dangling by it, and he explained that it was for the hot water pump and he offered to plug it in. Since then, our water heater has been much better.
Thank you for sharing your feedback with us, Mary!
We are delighted to know that your experience with our contractors and scheduling process has been both smooth and efficient. It's great to hear that the minor fix with the hot water pump significantly improved your situation. Your recommendation and positive feedback regarding our appointment system are very much appreciated.
If there's anything else we can assist with, or should you need any support in the future, please don't hesitate to contact us. We're always here to help!
Reviewed Oct. 10, 2025
I had an issue with a filter that had leaked and was supposed to be replaced. The plumber who was hired installed the wrong filter. I told him it was still leaking. He did come back and tightened it. Then it was working for a minute or two before it started leaking again.
I contacted Liberty to get another plumber but no one came back out. We also had an outlet issue and the techs came in and just tightened some screws. Overall, I don’t like Liberty and I would tell others it’s not worth it.
Hello Lorenzo!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed Oct. 10, 2025
The clicker wasn’t coordinating with the garage door opener and my daughter couldn’t even use the garage. She filed a claim and the tech came the next day. It was very quick. They fixed issue, but there were three other things that he caught that were not up to code. He ended up getting approval and we got that done too.
There’s always something going wrong with the house so we’ve done very well. I call them when submitting a claim. Then I talk to somebody and they’ll tell me who’s gonna do the job and I have their contact information right away. I’ve also gone online before to review some of the things that I was unaware of in the contract. Overall, I love this company. They’re wonderful and upfront. I paid for five years and they gave me 5.5 years. It came out reasonable per year.
Thank you for sharing your wonderful experience with Liberty Home Guard, Karen!
We're thrilled to hear that your decision to switch from less satisfactory services resulted in such a positive outcome for you. It’s fantastic that you received such efficient help with your garage door opener and that additional safety concerns were promptly addressed.
Should you have any further questions or needs, we're always here to assist. Thank you for entrusting Liberty Home Guard with your home protection needs!
Reviewed Oct. 10, 2025
I’ve had Liberty for three years now. Their price is reasonable and I always have a good experience. There are some things they do not completely cover but I don’t have any complaints about it. I would recommend them.
Thank you for sharing your positive long-term experience with Liberty Home Guard, Patricia!
We're pleased to hear that our services and customer support have lived up to your expectations over the years. While some issues weren’t fully covered, it's encouraging to know these instances didn't dampen your perception of our service. Your willingness to communicate directly always helps in obtaining personalized assistance, which we've made a priority.
We genuinely appreciate your recommendation to family and friends as one of the highest compliments we can receive. If you have further feedback or require support, feel free to contact us anytime. Thank you for your continued trust in Liberty Home Guard!
Reviewed Oct. 10, 2025
Liberty is a good deal. I had a warranty previously and I wasn’t satisfied with them. I googled more home warranties and I picked them because they were better than the ones I was trying to get. I have them for about two years now. I file my claims on the app and it’s good to go. They give me good contractors who have good reviews. The other company did not do that. I filed a claim for the toilets because the fill valves were busted. There were also a few other things that had to be done. I had replaced them and but it kept running. The contractors diagnosed it and fixed it. Overall, everything is great.
Thank you for sharing your amazing experience with Liberty Home Guard, Aaron!
We are thrilled to hear that your journey from having a less satisfactory provider to enjoying the benefits of Liberty Home Guard has been positive. We're pleased that our straightforward claims process through the app has made managing your warranty easier.
We truly value your recommendation and trust in us over the past couple of years. Should you have more feedback or ever need assistance, we're here, ready to serve. Thank you again for choosing Liberty Home Guard!
Reviewed Oct. 10, 2025
The only claim I had with Liberty Home Guard was for the ice maker of my kitchen refrigerator. The contractor, First Quality Appliance Repair, was great. They came out when they were supposed to. They’re top-notch. Their repairman told me right away that it's gonna have to be replaced.
He took the parts of the new ice maker with him, and he put it in. He knew just exactly what he was doing. It was an LG refrigerator, which requires a bit of special training, and he had it. Then, Liberty Home Warranty ordered the parts and shipped them to me. I had an issue with the gentleman who sold me the policy for Liberty Home Guard, instead of keeping my American Home Warranty which we've had for eight years. When I called to get a quote, I told him we had American Home Warranty and I'm thinking about renewing.
Then he said their policy is much better. And that, they pay for more and they do this at that. But so far, it hasn't turned out to be the case. He said one thing but the contract says another. I should have known it was too good to be true, but that's my bad. He was not transparent about the other charges, which really made me mad. I asked him specifically the costs I have to pay upfront if I have a claim. I don't expect any major claims because it's a brand-new house, it's four years old. We just wanted it in case of emergencies. We're on a fixed income, and that's the whole reason we paid for the home warranty.
And then he just told me that I have to pay $90 or $70 upfront for the service call. I said that's fine. I don't have a problem with that since everybody charges that. I thought that's perfect. At that point, I didn't have anything to read, so I was taking him at his word. He just wanted my money. It's paid in full now, and as soon as I paid, I found out that I was paying a co-pay, which is okay. I know they have to have something for doing all the paperwork, and getting the claim started. And then I found out I had to pay for the labor.
I asked for a written contract so I could keep it in my new home file, but he never did it. I kept waiting for the paper copy. He then sent it online. I tried reading the copy he sent me in an email, which is hard to read. There were so many pages, and it was so small. I kept scrolling, but I didn't know exactly what it was called. It's all under different headings, and there's nothing in there about out-of-pocket costs. I didn't know what that would be considered, so I didn't find it.
By then, I was mad. I could have cared less if I found it or not, because I already had to pay out-of-pocket another $125. At first, it was $150. And then the guy goes, “Well, I'll knock 25 bucks off for you.” And I said, “Well, thank you very much.” But I won't renew with them. It ended up costing me $200 and some dollars. And I thought, if that's how they do business, and the left hand doesn't know what the right hand's doing, then I see that as being a problem for Liberty Home Warranty.
Hello Mrs. Simpson!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Oct. 10, 2025
Eric was very helpful. I wasn’t sure if I’d get an answer to my problem but he helped out tremendously. Thank you. I not going to be using any of my coverage due to not needed anymore. Eric contacted the proper office to contact me to solve my issue.
Thank you so much for the fantastic feedback, Thomas!
We're delighted to hear about the outstanding support Eric provided with your issue. It's great to know that he ensured all necessary actions were taken to resolve your concern seamlessly. While you may not need your coverage any longer, we're pleased that your experience with our team was so positive.
If you decide to revisit our services or need any further assistance, don't hesitate to reach out. We truly appreciate your kind words and hope to support you again in the future!
Reviewed Oct. 10, 2025
Carlos was excellent at his customer service. He help my wife, who not computer knowledgeable. Was very patient with her. Was able to answer all her questions. Since my stroke she is now having to work with technology. So calm, soft voice and reassuring her that he is there to help.
Thank you for sharing such an uplifting review with us, Richard!
We're overjoyed to hear about Carlos's outstanding service and his attentive patience in aiding your wife with her technological needs. It's wonderful that Carlos's calm demeanor and thorough assistance could provide the comforting support she required. Clients like you motivate our team to ensure every experience reinforces trust and care.
If there's anything more we can do, please don't hesitate to let us know. We'd be thrilled to assist further if needed. Thank you again for sharing your kind experience with us!
Reviewed Oct. 10, 2025
The timeliness of Liberty has been good. However, they've had some annoying features related to follow-up. The provider they sent came out the same day, but I received text messages from Liberty asking me to let them know when the provider was coming out for three weeks after that. I don't know what they had to do to realize the provider had already been out there, but it was annoying how much they were asking me to do on the back end. I've had an okay experience with Liberty, but they've been equal to other home warranties I've had.
Thank you for sharing your experience with us, Bailey.
We're glad to hear that you were pleased with the prompt response time from our technicians, as quick service is a priority we strive to maintain. However, we're sorry to learn that the follow-up messages caused you inconvenience. Your feedback is valuable, and we'll review our processes to improve overall experience.
We appreciate your honest input regarding your experience with Liberty Home Guard and will use your suggestions toward enhancements. If you need further assistance, please let us know, and thank you for choosing us for your home warranty needs.
Reviewed Oct. 10, 2025
I've been with Liberty for almost three years. I submit the claims online, which is very easy to do. I have also called and spoke to someone over the phone several times. The customer service has been great and everything's been taken care of.
The technicians are good. We still use the first HVAC technician that was sent out years later. He's been really good. We have other people we like to use, but they're not associated with Liberty. We just do the reimbursement route. But the people Liberty sent out have been fine. We've just had an issue with things not being covered that we thought would be covered. But that's on us for not reading the policy completely.
Thank you for sharing your positive experience with Liberty Home Guard!
We're delighted to know that for over three years, the claim process has been straightforward and efficient. It's encouraging to hear that whenever you've needed additional support, our customer service has resolved issues swiftly. We appreciate your feedback regarding policy coverage, and we're glad that any misunderstandings were cleared up. It's wonderful to see that you've found some of our technicians so reliable that you've continued using them independently. Your satisfaction in recommending us to friends is the highest compliment we can receive.
If there's anything more we can do to support you, please feel free to reach out. Thank you for your trust and for choosing Liberty Home Guard!
Reviewed Oct. 10, 2025
I’ve had Liberty all the time and so far I don’t have complaints about it. I call and they come right away to fix things. I’ve always had good service for six years. But I hope they would pay for tune ups like the previous company I had. Other than that, I’ve recommended them to many people already. My nieces and nephews in Texas and here in California use Liberty.
Thank you for your positive feedback, Cynthia!
We're thrilled to hear that you’ve had such satisfactory experiences with Liberty. Ensuring prompt service and efficient problem resolution, like with your AC, is something we take pride in. It's wonderful to learn that our efforts to quickly attend to claims have been beneficial to you and your family, leading to your recommendations across states.
We also take to heart your suggestion about including tune-ups; customer insights are invaluable for us as we continually aim to enhance our coverage options. Your consistent trust and commendation mean a lot to us, so if you ever have any more ideas or require support, we're just a phone call away.
Thank you for recommending us to those you care about and being a valued part of the Liberty family!
Reviewed Oct. 10, 2025
I’ve been with Liberty for about two years. The recent claim went well. It was for the garage door and I was not aware if it was covered so I called them. They were able to fix all the things that needed to be fixed and it happened fairly quickly.
Thank you for sharing your experience with us, Lexi!
We're delighted to hear that the assistance you received from our customer service was both courteous and effective in addressing your needs. It's wonderful that you found the process of handling repairs smooth and efficient.
We're sorry that navigation on our website felt challenging. Your feedback is valuable, and we're working towards making our online experience as user-friendly as possible. We really appreciate your support and recommendation. If you need any assistance in the future, don't hesitate to reach out. We're here to help!
Reviewed Oct. 10, 2025
Here's how they work: Let's say your 8 year old refrigerator goes bad. LHG takes the depreciated value based upon what they say is the lifespan of this refrigerator (let's say they say it's got a 10-year lifespan). So if the refrigerator costs $1000 new and it's now 8 years old, then your maximum cover on repair or replace will be $200. Keep in mind that you will have already paid someone on average $100 to come out and diagnose your refrigerator, so basically they will offer you net $100. Besides this, you will spend countless hours on the phone with LHG fighting and trying to get answers of which are to no avail.
Reviewed Oct. 10, 2025
It's been a couple of years since I've had Liberty. Submitting a claim is comparable since I've used other home warranties. Now that I know how to put a claim in, it's pretty simple. The biggest problem I have is when I called Liberty to get the policies because I have several policies from rental homes. I specifically asked if they outsourced their phone calls for their intakes when you have a problem and I was told that they are all American-based. But that was not true because I still have trouble understanding. I can tell they're not in America. That was a bit annoying.
With the contractors, sometimes if it's an emergency, it's very difficult to handle them. I had an elderly person living in the home with no air conditioning. It was 115 degrees. It was a Monday and they wanted me to wait until Friday. I wanted to be able to use my own contractor if that happened, which I did. That is not an easy process, but I had to do it because it was unsafe for my tenant to be without air conditioning. Eventually, it got fixed and handled, but that's the way it is.
There are more limits on things that I've expected in the small print. When I first got Liberty, there was an electrical problem in my home. It wound up costing quite a bit of money and Liberty only covered $750 of it, which was surprising. And this time, in the same home, I had a plumbing issue this week and I didn't even bother to call Liberty because I know it's going to be denied. There was a clog in the sink and it was past the trap in the sink. So they had to go under the house and I know that Liberty won't do that. I wound up paying $2,300.
Reviewed Oct. 10, 2025
Liberty Home Guard called me five times, so I decided to go with them since they wanted my business. It was amazing. I submit my claims online. I've had one ticket and it was easy. It was all through their system. The app is very user-friendly.
The washer was losing power and I had a blackout here in this area, which threw something off. So the guy came in and he really just walked me through how to clean it out. So he did a great job. He spent 45 minutes here. The washer has been performing fine.
Having Liberty is like insurance. If you're not using it, you don't think about it. But at least you know you're semi-covered.
Thank you for sharing your great experience with us, Vinca!
We're thrilled that our proactive approach and intuitive online features have contributed to your satisfaction. It's wonderful to know that our contractor not only resolved your issue efficiently but also took the time to guide you on appliance maintenance. Your high praise means a lot to us as we aim to provide a blend of attentive customer service and effective problem resolution.
Should you need anything further, we're always here to assist. Your contentment and positive experience reaffirm the quality service we strive to deliver.
Reviewed Oct. 9, 2025
Customer service is very diligent and hard working in ensuring the work is done to our satisfaction. Follow up often to guarantee the work is completed in a timely manner. Great work ethic which is appreciated
Thank you for sharing your wonderful feedback with us, Don!
We are absolutely delighted to hear that you're satisfied with our customer service. Ensuring that our work is done to your satisfaction is of utmost importance to us, and we're glad that our ethic and timely follow-ups have met your expectations.
If there's anything more we can do for you, please don't hesitate to reach out. Your kind words serve as great motivation for us to continue providing exceptional service. Thank you for appreciating our efforts!
Reviewed Oct. 9, 2025
Luis ** was a great representative helping me today. He had good customer service skills and was so willing to get me help as quickly as he could with my AC unit. I will continue to use Liberty home because of the customer service that I have always received. I would definitely recommend liberty home to anyone that asked me if I know of a house warranty.
Thank you for your wonderful review, Connie!
We’re delighted to hear that Luis provided you with exceptional service during your recent experience with Liberty Home. His dedication to helping quickly and effectively reflects our commitment to customer satisfaction. Your encouraging words affirm our commitment to delivering high-quality service, and we're thrilled that you'll continue to rely on us.
If you have any further questions or require assistance, please don’t hesitate to reach out. We truly appreciate your recommendation and thank you for being a valued customer!
Reviewed Oct. 9, 2025
Ostin ** was very helpful and professional. He explained all our options and confirmed with me that I understood. I highly recommend this service and we look forward to having this issue resolved. Thank you.
Thank you so much for your heartfelt feedback, Paul!
We’re delighted to hear that Ostin provided professional and informative assistance in guiding you through your options and ensuring clarity. It's fantastic to know that you highly recommend our service and are eager to have the issue resolved under Ostin’s capable guidance. We're committed to delivering this level of support and look forward to exceeding your expectations.
If you need further assistance, don't hesitate to reach out. Thank you once again for choosing us, and for your encouraging recommendation!
Reviewed Oct. 8, 2025
Luis was Very helpful and knowledgeable and addressed my concerns! He was also very patient with my many questions.
Original Review: Oct. 8, 2025
Our AC unit stopped working in Aug 30 2025, we were not worried as we had warranty and felt we were in good hands with Liberty Home Guard. After their technician came in and did some testing he submitted his report. The main fan was not turning on and there was a possibility of leak in refrigerant. That was it. They maintained that leaks are excluded, and if we go through their vendors for repairs they would pay us $1200 but otherwise maybe $200. We did a second opinion the guy said issue with motor, condenser loss and possible leakage.
Today is Oct 8th 2025 and they still have not resolved my claim. We went ahead and got the unit replaced on our own and now apparently they will be kind enough to cover $200. No where in the contract does it say we have to go through their vendors. So they refuse to reimburse basing the whole issue on a possible leak and ignoring all the other evident issues - motor doesn't turn on etc. Very disappointing and please stay away from them.
Hello Vinisha!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed Oct. 8, 2025
Ostin was very kind and very helpful! I appreciated that he answered all of my questions quickly and efficiently. I like that he was patient and made sure that I fully understood the process. Thanks!
Reviewed Oct. 7, 2025
Alex was professional and RELAXING!! Exactly what & who I needed today! I didn't realize how stressful shopping around for coverage would be, but talk about easy, & lots of confidence for me. I would seriously like to thank her, and whoever trained her. You have a Gem There! 😊
Thank you for sharing your amazing experience with us, Suzanne!
We're thrilled to hear how Alex provided the perfect, relaxing professional touch you needed during your coverage search. It’s wonderful to know she brought confidence and ease to what could have been a stressful situation for you. Your acknowledgment of her skills is sincerely appreciated, and we agree—she is indeed a gem on our team!
We’ll be sure to pass along your kind words to Alex and her trainers. If there’s ever anything more we can assist you with, please reach out. We’re here to help and thankful to have you with us!
Reviewed Oct. 6, 2025
Maia was very helpful and had the situation handled quickly. It was the easiest call I have made Liberty. The claim was quickly processed and they made sure I knew what I was to expect regarding scheduling.
Thank you for sharing your positive experience with us, Brian!
We're thrilled to hear that Maia provided you with prompt and efficient service, making your claim process a seamless experience. Knowing exactly what to expect during scheduling is vital, and we’re glad she kept you informed each step of the way. Providing superior support and clear communication are among our top priorities, and it's wonderful to see these reflected in your interaction.
If you ever need further assistance or have additional inquiries, please feel free to get in touch. Thank you for choosing our service!
Reviewed Oct. 3, 2025
I am writing a new review for this company due to the fact that the last one I wrote our claim was not finished yet. We have now dealt with Josh ** from the company and he has helped us in being able to finalize our claim to our satisfaction. We had some communication trouble in the beginning but are now feeling much better about the claim and the way it was taken care of. Thank you Josh for your help.
Thank you so much for sharing your experience, Carol!
We're pleased to hear that our Senior Manager Josh was able to support you in finalizing your claim to your satisfaction. Your patience and feedback are invaluable to us, and we're glad to know we could resolve the initial communication issues.
Please don't hesitate to reach out if you require further assistance.
Reviewed Oct. 3, 2025
Liberty Home Guard is so far the best home warranty out there. They are always there for their clients whenever they need service for their home issues. Today, I had to reopen a claim with them and Maia was so helpful and excellent with customer service. Thank you for all you do!
Thank you for your wonderful review, Donna!
We're delighted to hear that Liberty Home Guard has made such a positive impression on you. It's always great to know that Maia provided exceptional assistance, demonstrating the quality service we strive to offer every day. We're truly grateful for your appreciation and look forward to continuously supporting your home warranty needs.
If you have any further inquiries or require assistance, please don't hesitate to reach out. Thank you for trusting us with your home!
Reviewed Oct. 3, 2025
Kevin was great! Good prices with the policy. Sounds great. Looking forward to the coverage. I was with another company and they didn’t want to do anything with my bill that doubled. So giving Kevin and his company a try!
Thank you for sharing your fantastic experience with us, Ravi!
Kevin clearly made a great impression, providing the service we aim for all our customers to receive. We’re truly delighted you chose to join our service family after your previous experience and look forward to proving how well our team, alongside excellent pricing, operates to help you.
Should you have any questions or need assistance in the future, we're here for you every step of the way. Welcome aboard, and thank you for your trust!
Reviewed Sept. 30, 2025
I called set to up an appointment, they told me someone would call me the next day with an arrival time. This was yesterday. The next day, I received an email telling me that someone would call me to set up appointment. I waited all day, no one called.
Hello Michael!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed Sept. 30, 2025
Austin did an excellent job helping with scheduling repair of my dishwasher. He took down all the necessary to schedule the repair. He asked if I had any questions and told me that I would be contacted by email. He said I would be hearing something in the next few days.
Thank you for sharing your experience, Carleen!
We're so pleased to hear that Austin was able to attend to your needs effectively and help set up your dishwasher repair. Offering responsive and helpful support is something we always strive for, and knowing you're satisfied means a great deal to us.
If you have any more questions or need further assistance, please feel free to reach out.
Reviewed Sept. 30, 2025
Ostin ** was extremely helpful and so nice! Easy to walk me through the process and help me understand what needs to happen and what is going to happen through the claim process. Please make sure to recognize how awesome he is!
Thank you for your fantastic feedback, Melinda!
We’re so pleased to hear about your positive experience with Ostin's assistance. His attentiveness in guiding you through the claim process and ensuring clarity every step of the way is exactly the level of care and expertise we aim to deliver. Your recognition of his professionalism and kindness truly means a lot to us.
If you have any further questions or need more assistance in the future, never hesitate to get in touch. We're always here to help!
Reviewed Sept. 30, 2025
Maia was excellent in guiding with the process and she has all the knowledge of the process what needs to be done. Overall Maia did an excellent job assisting me on my Garage door issue and next steps also.
Thank you for taking a moment to share your experience, Venkat!
We are delighted to hear that Maia provided excellent assistance with your Garage door issue. Her knowledge and expertise make navigating technical situations much smoother, and we're so glad she could guide you effectively through the next steps.
If you have any further questions or need additional assistance, don't hesitate to get in touch. Your satisfaction is our priority, and we're happy to help at any time. Thank you for entrusting us with your needs!
Reviewed Sept. 30, 2025
Joshua was very nice and helpful. He worked hard to earn our business by offering a comprehensive policy that we signed up for. We got more coverage than we expected including 6 months free. We look forward to our coverage.
Thank you so much for sharing your wonderful experience, Joe!
We’re delighted to hear that Joshua went above and beyond to help tailor a comprehensive policy just for you, offering more coverage than expected—with the additional perk of 6 months free. This kind of customer-focused interaction is exactly what we strive for, and we're thrilled you’re looking forward to your new coverage.
If you have any further questions or need assistance, we are always here to help. Thank you for trusting us with your coverage!
Reviewed Sept. 29, 2025
Ostin was easy and helpful to work with. He was able to help me to identify the issue and walk through the claims process. I would recommend working with him again.
Reviewed Sept. 28, 2025
Dave was extremely helpful in assisting me with information and communicating differences in policies and pricing. He did not pressure me and was very supportive with answering all my questions. I give Dave 5 stars!!
Thank you for sharing such an enthusiastic review about your experience with Dave!
It’s fantastic to hear that he provided clear and supportive assistance without any pressure, making your experience a 5-star one. We truly value your positive feedback and are glad that Dave made a significant impact on your journey with us.
We're committed to maintaining such high standards of service, and your kind words reinforce our dedication to our customers. Thank you once again!
Reviewed Sept. 26, 2025
I called Liberty Home Guard to schedule a service call for my broken toilets. The representative Ostin ** was kind and informed me of my claim next steps. So far, I am very pleased with how things are progressing quickly.
Thank you for taking the time to leave such positive feedback, Zelda!
It's wonderful to hear you’ve had a smooth and informative experience dealing with our representative, Ostin, concerning your service call for repairing the toilets. We are thrilled that you’re pleased with the quick progress of your claim, and customers like you make such feedback utilised practices truly worth it.
Should you have any further questions or require additional support, don’t hesitate to contact us. Your satisfaction is important to us, and we're delighted to assist with any future needs. Thank you for trusting Liberty Home Guard!
Reviewed Sept. 26, 2025
Thanks for the help.
Reviewed Sept. 26, 2025
Kevin ** assisted me over the phone regarding my case. He did it quickly and professionally and answered the phone on the first ring. I appreciate his professionalism and his helpful demeanor.
Reviewed Sept. 26, 2025
If I could rate zero stars I would. Submitted a claim for $125 on 9/11/25. Technician was a no-show four times and when we reached out to Liberty Home Guard their only recourse was to tell us we could continue to wait or find our own technician and they’d reimburse us. Um no… especially after paying the monthly fee of about $60 a month AND the claim fee.
They sent a new technician from a different washer repair company and although he was nice, he informed us the dryer needed a replacement part which would take 3-5 business days… That was last week. As of today 9/23/25 we have not heard from him or Liberty Home Guard. Oh wait, my bad. They called my husband on SUNDAY to advise that we were responsible for the labor but they would pay for the part!!! So $60 a month plus $125 claim fee plus $150 labor and yet we STILL cannot use the washer… Are you kidding me! This company is the epitome of a scam and I 1000% DO NOT RECOMMEND Liberty Home Guard unless you enjoy being taken advantage of. As of today 9/26/25 we still don’t have a resolution.
Hello Vonree!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed Sept. 26, 2025
Kevin was very friendly and knowledgeable. He listened to my issue and was very compassionate. I requested a certain vendor and he is helping me with that as well. Overall it was a very good experience. He also answered the call immediately.
Thank you for sharing your wonderful experience with us, Howard!
We're glad to hear that Kevin provided friendly, knowledgeable assistance and was compassionate in addressing your concerns. It's great to hear that he was able to assist you promptly and support your request for a specific vendor as well. We appreciate your feedback and are thrilled you had a positive experience with us.
If you need any further assistance, please don't hesitate to contact us again.
Reviewed Sept. 24, 2025
Ostin was very helpful in explaining my options to me for repairing our kitchen sink disposal. He helped me understand that we could either wait for a technician to be assigned to us or we could proceed with our own technician and submit that person's estimate for reimbursement approval.
Thank you for sharing your positive experience with us, Kory!
We're delighted to hear that Ostin was so helpful in explaining your repair options and guiding you through the necessary procedures for reimbursement approval. His clear communication certainly points to the stellar services we strive to provide for our customers every day.
If there’s anything else we can assist you with, don’t hesitate to reach out. We’re here to support you and your household needs whenever necessary. Thank you for choosing our service!
Updated review: Oct. 6, 2025
They gave a little more money. I still would never recommend them, 1k, while far short of the 3,036 repair bill, is something.
Original Review: Sept. 24, 2025
My AC broke. No worries, I naïvely thought. This is why I pay these guys $600/year. To help cover this sort of thing. The technician came out, my coil had sprung a leak. The part was covered by warranty, but the installation and replacement Freon was not. Or was going to be over $3,000 for what wasn’t covered by warranty. So I paid the claim submission fee (125$). I submitted the paperwork, and it turns out that the existence of any sort of warranty is enough of a reason to deny the claim altogether. They pitied me though, and offered 250$, and “generously” upped that to $275 when I complained. So in summary, I sent this company $600/year for 3 years only to get less than 5% of the costs of my AC unit covered when it broke. What an absolute scam.
Original Review: Sept. 22, 2025
This company is bait and switch to a T! The salesman will tell you everything in your home is covered then actually cover $250 of a $3000 bill. It is the most ridiculous company I have ever worked with. I have no idea how they are in business. Buyer beware. Pay out of pocket for everything because you will actually pay more after you pay the deductible. They also make you jump through so many hoops to get a claim filed. They will transfer you to person after person and put you on hold a bunch before letting you know “yeah, we don’t cover that” even though the salesman said it was covered. We have an older home and wanted everything covered as we know things start to go bad around this time in a homes life. They are liars and will tell you anything g to make the sale. I will make sure all friends and family never work with this company.
Hello Jessica!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed Sept. 21, 2025
Ostin was terrific! He was professional, great communication skills and an attitude that he can help and make a difference. He is a great ambassador for Liberty. He instructed me on how to get the next step underway.
Thank you for sharing your wonderful experience with us, Nancy!
We're absolutely thrilled to hear that Ostin made such a positive impression with his professionalism and communication skills. It's fantastic to see that he guided you effectively and made sure to get your next steps underway. We’re so proud to have Ostin as part of our team, as his exemplary service truly reflects our commitment to customer satisfaction.
Please feel free to reach out if you have any more questions or need further assistance. Thank you for being a valued part of our Liberty family!
Reviewed Sept. 20, 2025
I paid in advance, thinking it was a good deal. I have a dripping faucet in the bathroom and they sent a contractor who diagnosed the "problem". I paid the $70 deductible. The contractor made it WORSE, we had to turn off the water to our bathroom....this is Thursday. They PROMISE they'll come Friday, the part is in. They call and say it's not the right part, maybe Monday. Liberty Homeguard calls me and says the leak isn't covered and I have to pay 250 dollars more. Well, NO. I'm calling my own plumber, I'm taking the water damage pictures and LHG can talk to us in court.
Hello Barbara!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 4101 Avenue U
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11234
- Website:
- www.libertyhomeguard.com
