Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard offers three major home warranty plans to help protect homeowners from unexpected repairs. It also has several add-ons so you can customize your coverage to your situation. The company offers plans in all 50 states and Washington, D.C., and has an extensive network of qualified technicians for necessary repairs. Liberty Home Guard’s website makes it simple to track the status of claims and view plan details.
Visit www.libertyhomeguard.com- No inspection required
- Flexible coverage terms, including month-to-month
- 60-day workmanship guarantee
- 24/7 claims availability
- Can't always choose your own service technician
- 30-day waiting period
Liberty Home Guard Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed July 3, 2026
Freddy ** was very helpful in increasing my coverage with Liberty Home Guard. I am waiting to get my increase in coverage via email and by hard copy so I can review it and terms of payment for this increase. I do find interesting that LHG put the increase of removal and installation for appliances into effect at the first of this year, yet I had to get a new dishwasher and had to pay for the removal of the old dishwasher and installation of the new appliance.
Thank you for sharing your experience with Freddy and Liberty Home Guard, Deborah.
We're delighted he could assist in enhancing your coverage. It's great feedback for us as we continue improving. The addition of removal and installation improvements is important, and we’re eager to confirm those final steps you've mentioned promptly.
Should you have any questions or need further clarification, please don’t hesitate to reach out. We value your input and are committed to ensuring you're well-informed and satisfied.
Reviewed July 3, 2026
I had high hopes for Liberty Home Guard, but my experience has been extremely disappointing. I pay my monthly premiums and also paid the required $80 service fee when my air conditioner stopped working. The contractor Liberty Home Guard assigned came to my home, performed what he described as a cleaning, and told me to call him back if the AC still wasn’t working. It wasn’t fixed.
I called the contractor multiple times over the following days and never received an answer or a return call. When I contacted Liberty Home Guard for help, I was told they couldn’t move my claim forward because the contractor never submitted a diagnosis. So, despite paying my premiums and the service fee, I was left in an 80-degree house for over a week with no resolution because of the contractor they assigned.
A home warranty company should stand behind its network of contractors and help resolve situations like this… not leave customers stuck in the middle. I have now filed complaints with the BBB and have contacted Liberty Home Guard’s customer service and compliance departments in writing. I’m still hoping they’ll make this right, but based on my experience so far, I cannot recommend this company. They have the WORST customer service and will leaving you hanging for weeks on repairs.
Hello Jessica!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed July 2, 2026
I contacted Liberty and talked with Keith about coverage for my appliances. He explained the services and options. He also checked into discounts and provided a very reasonable quote. Although I was not able to take the ideal long term plan, Keith worked out a shorter term plan that I accepted. Throughout the call Keith was very professional and personable. He did a great job.
Thank you for sharing your experience with Keith at Liberty.
We're thrilled that his professionalism and detailed explanation made a positive impact on your decision. It’s great to hear he was able to design a plan for you and offer valuable discounts. Your feedback affirms our commitment to exceptional service.
If there is anything more we can do for you, please feel free to reach out. We're here to help!
Reviewed July 2, 2026
Freddy was excellent to work with. He was patient, responsive, and took the time to answer all of my questions without ever making me feel rushed. He worked with his manager several times to find the best renewal option for me and explained everything clearly. I really appreciated his professionalism and outstanding customer service. Thank you, Freddy!
Thank you for sharing your positive experience, Charlie!
We're thrilled to hear Freddy provided such patient and responsive service. His dedication to finding the best renewal option and clearly explaining everything exemplifies the professionalism we strive for. We appreciate your satisfaction and look forward to continuing to provide exceptional service.
If you have any other questions or need further assistance, please feel free to reach out.
Reviewed July 2, 2026
On Wed., 07/01/2026, Mr. Freddy ** contacted me in reference to changes in our policy. He thoroughly explained the coverage improvements and costs. Mr. ** was professional and cordial. As a result I agreed to the new costs and parameters of the policy. If all your employees conduct themselves in the manner Mr. ** did your company will excel.
Thank you for sharing your positive experience with Mr. Freddy.
We're delighted to hear that his professionalism and clear explanations influenced your decision. Feedback like yours encourages us to continue prioritizing excellent service standards.
If you need further assistance, we're just a call away.
Reviewed July 1, 2026
Kevin was very thoughtful and thorough. He addressed my concerns as a disabled veteran on a fixed income. He walked through what is covered and how the program works. He also encouraged me to look up reviews by other customers to gauge the quality service this company. I was on the fence about whether or not to select this company, however, Kevin answered all of my questions and concerns.
Thank you for sharing your positive experience with Kevin!
We're thrilled to hear that he provided thoughtful and thorough service, especially addressing your concerns as a disabled veteran. It's great to know he guided you effectively through the details of the program and answered all your questions with clarity. Your decision-making process seems to have benefited from his dedication and professionalism.
If there's anything more we can do for you, please feel free to reach out. We're here to assist you!
Reviewed June 30, 2026
AVOID THIS COMPANY AT ALL COST!!! They are horrible to work with. We signed up for the 6 year plan for $5,000+ and a $70 deductible per claim. First off anytime we have a claim the amount of time before the repair is complete is ridiculous. We are talking a minimum of a week and a half and currently we are on a month with no refrigerator. After the claim before this (our pool heater), which they had no one to service it, so we had to find someone and jump through the hoops to get reimbursed, just to find out they only covered X amount of dollars per year, we tried to cancel the policy. They said we would get $400 of our $5000 back! Needless to say we opted to stay on. Well EVERY claim we have ever had has had issues.
As mentioned before the amount of time to get the repair completed is ridiculous. Nothing happens quickly. They are also notorious for adding additional charges to the owner without prior knowledge. It is not just the $70 deductible, they will charge installation charges, or balances for maximum allotted amounts per year. This company is a major SCAM!!! We have yet in our 3 years with them to have a claim go smoothly, quickly, or without additional costs. These claims include a broken AC unit (in FL), a broken dishwasher, a broken pool heater, and now our broken refrigerator. It has been a month since we have had a working refrigerator. They claim to replace appliances with equal or greater value if they are unable to repair them, this is FALSE! Seriously, learn from our mistakes and avoid Liberty Home Guard!!!
Hello Barbara!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed June 30, 2026
Daniel was wonderful. After having some communications issues over my claim with other representatives, for a few days, he was able to straighten out the problems and resolve the claim to my satisfaction. Thank you again Daniel. Very patient and professional.
Thank you for sharing your positive experience with Daniel.
We’re glad to hear he was able to resolve your claim efficiently. His patience and professionalism embody the standards of customer service we aim to maintain.
If you need any further assistance, please don't hesitate to reach out. We're here to help!
Reviewed June 30, 2026
Hunter ** did an excellent job explaining everything, answering all my questions, and returning my calls in a timely fashion. He was able to get us a great deal with included discounts to save us even more. Could not be more appreciative.
Thank you for sharing your wonderful experience with Hunter!
We're thrilled to know he provided clear explanations and attentive support in securing a great deal with discounts. Your appreciation truly affirms the exceptional service we strive to deliver.
If you have further questions or need more assistance, please feel free to reach out. We're always here to provide quality service!
Reviewed June 29, 2026
I had a great experience working with Mike from Liberty Home Guard. He was very knowledgeable, took the time to explain everything clearly, and was genuinely helpful throughout the process. He made the decision-making process easy and stress-free. I really appreciate his excellent customer service and professionalism. Highly recommend working with Mike!
Thank you for sharing your experience with Mike at Liberty Home Guard!
We're thrilled to hear that his knowledgeable and caring approach made the decision-making process smooth and stress-free for you. Your recommendation means a lot to us. If you need further assistance or have additional questions, please reach out.
We’re here to provide the exceptional service that you experienced!
Reviewed June 29, 2026
I would like to leave a praising review for Hunter **. He helped me navigate the different plans offered and what would be best suited for my first home. He was extremely informative and explained things to me with ease. He was also very friendly and lively, I am very thankful to have him as my agent! Thank you Hunter!
Thank you for expressing your appreciation and praising our agent, Hunter.
It's wonderful to hear how informative and friendly he was in assisting you with your first home plan. We aim to provide helpful and lively service, so your feedback affirms this goal.
If you need more assistance or have any further questions, feel free to reach out. We're grateful you chose us for guidance and we'll continue to support your needs!
Reviewed June 28, 2026
Kevin did an excellent job of finding veteran's discounts and sharing add-on options. Call him today to cover your appliances and systems. Our home is the biggest investment we'll make. I just wanted Kevin to get the credit he deserves for taking my call on a Sunday.
Thank you for sharing your encouraging experience with Kevin!
We are delighted to hear how his service in discovering veteran's discounts and presenting add-on choices rightly met your needs. His dedication to going the extra mile on a Sunday truly exemplifies our commitment to outstanding service.
If you require more assistance or have further questions, don't hesitate to reach out. We're eager to continue assisting you in maintaining your home investment.
Reviewed June 27, 2026
Alex was incredibly polite, patient, and an absolute pleasure to work with. She went above and beyond to ensure we received the best possible deal and rates. I highly recommend her services. Also, I spoke with Alex regarding my home warranty coverage, and she was incredibly helpful, polite, and patient throughout our conversation. She took the time to address all my specific questions about how repairs are handled and explained the process for upgrading appliances over time. I was particularly impressed when she clarified that Liberty Home Guard leverages wholesale purchasing power, which means we will avoid paying full retail prices for replacement items. Her professionalism and transparency regarding the policy details have given me great confidence in this service, and I highly recommend her to anyone considering a plan.
Thank you for your remarkable feedback, Caroline!
We're thrilled to hear how exceptional Alex has been in addressing your needs and ensuring you secured the best possible terms. It’s wonderful that her professionalism and transparency have instilled confidence and maximized the benefits of your home warranty services.
Your recommendation means the world to us. If you need assistance or have further inquiries, don’t hesitate to reach out. We're here to help and support in any way possible!
Reviewed June 27, 2026
I had the pleasure of being helped by a gentleman named Keith, he provided me all of the information I needed to know about the coverage, but most of all he provided me discounts and saved me money, the previous company I had raised the prices without notifying me, I am confident Liberty Home Guard will provide the service I need, thank you Keith.
Hi Jada!
Thank you for sharing your positive experience with Keith at Liberty Home Guard!
We're thrilled to hear that Keith's assistance provided clarity about your coverage and valuable savings through the discounts. It's gratifying to know his expertise instilled confidence after unexpected changes with your previous company. We appreciate your trust in us and look forward to supporting your home protection needs moving forward.
If you have any further questions or need assistance, please feel free to reach out. Welcome to our community, and thank you again!
Reviewed June 27, 2026
I had the pleasure of speaking with Sean, and he really helped me out providing all of the details and limitations I needed to know. He was very precise and saved me money by going with the six year policy. Not only he reduced my annual rate, but he also provided me incredible confidence knowing that Liberty Home Guard is the best home warranty for me. Thank you, Sean.
Thank you for sharing your wonderful experience with Sean!
We're delighted to hear that his detailed assistance and proactive approach did not only provide the clarity you needed but also saved you money with the six-year policy. Experiences like yours highlight our commitment to serving you with confidence and excellence.
If you need any further assistance, feel free to reach out. We're thrilled to have earned your trust in choosing Liberty Home Guard!
Reviewed June 27, 2026
Alex, the representative I spoke with was confident, knowledgeable, helpful, very courteous, and customer service savvy. I would work with this representative again. The product review was thorough.
Thank you for sharing your terrific experience with Alex!
We're thrilled to hear how confident, knowledgeable, and courteous he was while assisting you, ensuring a thorough product discussion. It's great to know that you valued his customer service excellence, and feedback like yours inspires us to maintain these high standards.
If you have any further questions or need assistance, feel free to reach out. We're here to help you every step of the way!
Reviewed June 27, 2026
Liberty Home Guard is a horrible company. Most of them companies are, and it was like pulling teeth. I got them a year ago, and I paid $1,500 for an 18-month policy. Last year, my AC had a problem. I had to pay my $70 deductible, and I had to go pay somebody who can fix it, but Liberty didn't want to pay the company that came in. The company asked me to pay them. I said, “Nope.” I called the Liberty, and I said, “It doesn't matter. The problem was fixed, and I'm sure it didn’t cost that much.”
On February, there was another incident again with my air conditioning. It's like they’re putting band aids in it. The contractor came in. They fixed the clutch fan, and I ended up paying 360. I paid the $70 deductible, plus 300 and 80. So, it was 70:30. I pay a lot more money than I was promised I would. My washer and dryer had a problem, and the washer was fixed, but they said the dryer needed parts. Once again, they charged me over $200 for the washer. It was more like 50:50, or I ended up paying more than they said they were supposed to.
The last one was the water heater. It broke. It's a 17-year-old water heater, and they ended up calling the plumber. I paid my $70 deductible. The plumber came. I told him, “This water heater is 17 years old. It's leaking underneath. It's done. It needs to be replaced. It cannot be repaired. It has to be changed.” That was when I started in a war with Liberty for two weeks. I was without our water heater for three weeks, and I argued and fought with Liberty.
Finally, I had to go get my own water heater, and I paid for it. Liberty said they would reimburse me only $200. I asked, “Why?” “Because you have no leak. The policy doesn't cover anything, unless it's plumbing.” Water is plumbing. So, I don't understand what they were saying. I said, “No. There was two or three little areas in your contract. It says, “Water heater: covered. So, I don't understand why you didn’t wanna tell them. The water heater is 17 years old. Your own plumber is telling you that it needs to be replaced. So, there's no reason why you guys couldn't just do a swap for me. But you just came out with a loophole and you tried to avoid your responsibility.” I cannot be without water a heater anymore, so I bought my own.
When a regional manager ended up calling me on a Friday, telling me that he would see what he could do for me, I said, "Sorry, I don't need the plumbing. I can do that myself. I can remove it. I can get rid of it. I have the truck, I can go buy my own, and I bring it home, and I can do it myself. But I just want you to please reimburse me for the cost of the unit.” “No, that’s a hard thing to do. Let me see what I can do for you.”
On Monday, I called him up, and he said, "Thanks for the business with you, and we're going to send you a check.” “How much you're going to send me?” “$250.” I said, “You know what? No, I don't want anything from you. I want what I paid. It's 639, period. If not, don't send me anything. I don't need anything from you guys.” I sent them another nasty email, and he sent me another email saying that they would reimburse me for the full amount. That's not counting the removal and bringing it in, and of course, the extra plumbing that I spent money on, but I'm okay with that. I made a complaint with the Better Business Bureau and the Department of Insurance, and I was going to do a few more companies, and ConsumerAffairs was one of them, and I was going to sue them. But I'm going to hold it until, and I'm going to cancel my policy.
Hello Ronald!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed June 26, 2026
Dave was very helpful and quick! I was online just inquiring about fees and he called me right away found out my needs and set me up all within 5 minutes of a call. Very polite and attentive to what I was in need of. Thank you again Dave!
Thank you for sharing your fantastic experience with Dave!
We're delighted that his attentiveness and quick response made such a positive impression and fulfilled your needs in record time. It's great to hear he was both helpful and polite, demonstrating the high standards we strive for.
If you need any further assistance or have additional inquiries, don't hesitate to reach out. We're always here to ensure your continued satisfaction!
Reviewed June 25, 2026
Mike was very knowledgeable about your services. He was able to answer all my questions easily and walked me through the processes and intricacies. I had questions about septic and exclusions in other areas, including the possibility of upgrading an appliance or water heater if it did fail. In short, Mike was knowledgeable and helpful.
Thank you for sharing your positive experience with Mike!
We're delighted to hear he was able to guide you effectively through our services and address all your questions about septic, exclusions, and appliance upgrades. His expertise and helpful approach align with our commitment to delivering exceptional service.
Should you have any more questions or need further assistance, please feel free to reach out. We're here to support you every step of the way!
Reviewed June 25, 2026
I canceled a previous policy due to poor communication and customer service. I called LHG and was greeted by Mel. She was very helpful, answering all of my questions and processing my sign up in a very efficient manner. The knowledge and customer service were impeccable.
Thank you for sharing your exceptional experience with Mel!
We're delighted she could assist you so efficiently, ensuring all your questions were answered with attention to detail. Her expertise and commitment to delivering impeccable customer service align with our dedication to your satisfaction.
If there's anything more you need or further assistance required, please don’t hesitate to connect. We appreciate your trust in choosing us. Welcome to our community!
Reviewed June 25, 2026
Dave was great and easy to deal with! Very knowledgeable and was able to get me the right policy for my house. He explained everything and made everything easy to understand. Geared me to the exact policy my home needed. He had patience with all my questions.
Thank you for sharing your fantastic experience with Dave!
We’re delighted to know that his expertise and patience made choosing the right home policy straightforward. It’s encouraging to hear how thoroughly he addressed your questions, helping you feel confident in your choice. We're always here to provide excellent service and support.
If you need any further assistance, don’t hesitate to reach out. Welcome to our community, and we truly appreciate your trust in us!
Reviewed June 24, 2026
I spoke with a gentleman named Jacob when I signed up with Liberty Home Guard and he was very polite, detailed, responsive and helpful. He answered all of my questions and believe me I had many. He walked me through everything that I needed to do and clarified the information I needed to know. I hope Liberty Home Guard provides the expected service since Jacob set the bar very high. Thank you Jacob for all of your help.
Thank you for your wonderful feedback regarding your interaction with Jacob and your initial experience with Liberty Home Guard!
We're delighted to hear that he guided you with precision and warmth, addressing all your questions comprehensively. Rest assured, we aim to deliver the level of service Jacob demonstrated.
Should you have any further questions or require assistance, don't hesitate to reach out. Welcome to Liberty Home Guard—we look forward to serving you!
Reviewed June 24, 2026
Jacob was outstanding and gave me the coverage I needed with the add-ons I requested, thank you for answering all of my questions and providing me a reliable coverage, thank you Liberty Home Guard
Thank you for sharing your positive experience with Jacob and Liberty Home Guard!
We're thrilled to know that Jacob provided the reliable coverage you needed and skillfully addressed all your inquiries. Your feedback motivates us to continue upholding our commitment to exceptional service.
If you have any further questions or need assistance, please feel free to reach out. We're here to help you every step of your home protection journey!
Reviewed June 23, 2026
Kevin was clear on the coverage packages, options and recommendations. He offered to upsell and customize add-ons to match my needs. Other providers were not as helpful in seeking to understand my needs.
Thank you for sharing your experience with Kevin's assistance!
We're pleased to hear that his clarity and personalized approach made a difference. Providing tailored options is essential for us, and it's gratifying to know we stood out in understanding your needs.
Please feel free to reach out if you have any more questions or require further assistance.
Reviewed June 23, 2026
Thank you Jacob for updating my policy and proving me the information I needed to know, My wife and I are both working constantly and we have 3 children. We honestly just don’t have time to worry about home repair issues. Whenever a repair issue arises, no matter what it is, I give Liberty Home Guard a call and they are always happy to manage it for me. And complete the repair, Jacob upgraded my policy and provided a outstanding discount, thank you for being detailed and professional, thank you liberty home guard.
Thank you for sharing your positive experience with Jacob and Liberty Home Guard!
We're thrilled to know that you've had reliable and efficient service for your home repairs, which allows you to focus more on your busy lifestyle. We're pleased to hear about the exceptional support and discounted policy upgrade Jacob provided, aligning with our promise to deliver outstanding customer care.
If you need any further assistance, don't hesitate to reach out. We're here to help you every step of the way!
Reviewed June 23, 2026
Kevin was patient, kind, and professional. He gave me all the options available to me and gave me room to decide what I feel is best for me. He broke the pricing down for me and gave me time to talk it over with my husband. Much appreciated.
Thank you for sharing your wonderful experience with Kevin!
We're delighted that his patient and professional approach, detailed information, and understanding helped you find the best options for your needs. Your appreciation inspires us to uphold our commitment to delivering exceptional service.
Should you have any further questions or need additional assistance, don’t hesitate to reach out. We're always here to support you!
Reviewed June 23, 2026
Kevin did a great sales reassuring me the terms of the offer that he did verbally, through email as well. This is the first time I am signing up with Liberty Home Guard. Kevin was accommodating, willing to negotiate and provide a mutually acceptable terms. He also offered installment payment when I unable to pay upfront.
Thank you for sharing your positive experience with Liberty Home Guard, Jay!
We're thrilled to hear how accommodating and helpful Kevin was during the setup of your new home warranty plan. His commitment to providing flexible terms and supporting your needs exemplifies the service level we strive for.
If you have any questions or further needs, please feel free to reach out. We're here to assist you and ensure your satisfaction every step of the way.
Reviewed June 22, 2026
Mike ** did an excellent job. He went over all items and coverage and was very professional. I would give Mike ** 5 stars. He spend over 45 minutes going over what Liberty has to offer and was excellent.
Thank you for sharing your outstanding experience with Mike!
We’re thrilled to hear how comprehensive and professional Mike was in explaining all items and coverage. His dedication and willingness to spend over 45 minutes ensure a clear understanding of what we offer make us proud.
Your satisfaction is imperative to us, and feedback like yours motivates our team. If you have any further questions or need assistance, please feel free to reach out. We're always here to help!
Reviewed June 21, 2026
Mike ** was super helpful and explained everything to me. I really appreciate all his help this Sunday, Father’s Day.
Thank you for letting us know about your outstanding experience with Mike!
We're delighted to hear how helpful he was in explaining everything to you, particularly on Father’s Day. Providing attentive and exceptional service is our priority, and it's feedback like yours that drives us forward.
If you ever need further assistance, we’re here and eager to help anytime!
Reviewed June 19, 2026
Luis was great but the unit that reviews my reimbursement was not so good. They are offering me a little over $230.00 towards my expenses which is the same amount they wanted to offer me for a plumber to change a valve (which he wanted to charge me $500 to change that valve!) Well, I had my own plumber find that the heat exchange was also leaking and Bosch changed the whole unit for free under warranty, a savings of over $4,400.00! It cost me over $1,000 for diagnostics and labor to do a removal of the old unit and install of the new unit. I would like to be reimbursed my $1000 since I saved you over $4,400 for having the unit replaced for free under warranty.
Reviewed June 19, 2026
Hunter went out of his way to assist me getting the best deal for a senior like me. Shout out to his supervisor as well by giving a NV Senior discount, slashed another few hundred dollars for early payment.
Thank you for taking the time to share your experience with Hunter's exceptional service!
We're thrilled to hear he went above and beyond to secure the best deal for you, including the NV Senior discount. It's rewarding to know that our team is creating memorable experiences for our customers.
Should you have any further needs or questions, please feel free to reach out. We're always here to assist!
Reviewed June 19, 2026
Mike was very helpful and did a great job of explaining everything to me. He outlines all of the options and provided me the cost information. He explained the benefits of each plan and also the incentives.
Thank you for sharing your positive experience with Mike!
We're thrilled to hear he did a great job explaining all of your options thoroughly. It's great that you found the cost information clear and appreciated the detailed insight into benefits and incentives. Providing comprehensive support is our commitment, and your feedback validates our efforts.
If you have any further questions or require additional assistance, don't hesitate to reach out. We're here to help you!
Reviewed June 18, 2026
Looking to switch my home warranty so I was researching different options. I got a call back from Alex after filling out an online request for a quote. Alex was clear with his explanations of the coverage I could expect with Liberty. He talked about the specials but did not pressure me. He emailed me the quote we discussed and we set a time for a call back if I had additional questions. He answered the questions to my satisfaction. Alex was also able to work with me to reduce the annual cost. He was courteous, professional, and concerned that my experience with Liberty Home Guard continues to be positive.
Hi Grace!
Thank you for sharing your positive experience with Alex at Liberty Home Guard.
We're thrilled to hear he clearly explained the coverage options and provided polite assistance without pressure. It’s fantastic to know we could work with you to reduce costs while ensuring satisfaction.
If there are any more questions or additional support needed, please don’t hesitate to reach out. We're here to ensure your experience continues to be exceptional!
Reviewed June 16, 2026
He did an excellent job explaining the coverages and policy options available to me. He was friendly, professional, and very helpful throughout the process. The call was quick, efficient, and answered all of my questions.
Thank you for sharing your wonderful experience with our service, Melissa!
We're delighted to hear that the explanation of coverages and policy options met your needs, delivered with friendliness and professionalism. Efficiency and helpfulness are core to our values, and we're thrilled to confirm that they aligned with your expectations.
If there are any more questions you have or further assistance needed, don't hesitate to reach out. We're here to provide support whenever you need it!
Reviewed June 16, 2026
Hunter was extremely helpful and informative. He was very knowledgeable and kind! All of our questions were answered in a timely manner. It was excellent service all at. He even made me aware of helpful discounts and offered many options for my needs. I will definitely be using this company.
Thank you for sharing your positive experience with Hunter!
We’re delighted that his professionalism and expertise stood out, particularly how he addressed your questions swiftly and shared helpful discounts. It’s feedback like yours that reinforces our dedication to providing excellent service.
If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again!
Reviewed June 15, 2026
Hunter was very helpful and he did not waste my time…. I appreciate not talking in circles and he got us signed up within a matter of minutes. I could understand him clearly, which is a bonus…. Looking forward to having Liberty Home Guard.
Thank you for sharing your positive experience with Hunter!
We're thrilled to hear how efficiently he assisted you, making the enrollment process quick and clear. Our team takes pride in providing straight answers and superb service. If you have any questions or need further assistance in the future, feel free to reach out.
Welcome to Liberty Home Guard! We're excited to serve you.
Reviewed June 15, 2026
Mike ** was so patient and kind! He explained everything that I needed to know about the home warranty with Liberty Home Guard and what it would cover. I did not feel rushed or pushed into making my decision to go with your company. He was an amazing young man.
Thank you for sharing your positive experience with us, Denna!
We're delighted to hear that Mike provided you with patient and kind service during your discussion about our home warranty. We take pride in ensuring our clients feel informed and comfortable, and it's clear Mike exemplified these values.
If you need any further assistance or have questions, please feel free to reach out. We look forward to assisting you with your home warranty needs!
Reviewed June 15, 2026
Kevin provided me with an excellent customer experience! He offered me options which I liked and are suitable for me. He's doing a great job it seems. He seems very knowledgeable about what's he doing in the company. Contact me anytime for extra information.
Thank you for sharing your excellent experience with Kevin!
We're delighted to hear that his options matched your needs and that he showcased such knowledge and diligence. Providing exceptional service is our top priority, and your appreciation of Kevin's efforts motivates us to continue our commitment to you.
If you need any further assistance or have questions, please contact us anytime.
Reviewed June 14, 2026
I am happy to say that my experience with Liberty Home Guard Warranty Company could not have gone better. I was searching to replace my existing home warranty and told Mike ** that I was comparing different companies. He was totally professional, answered all my questions, sent me information by email and gave me clear direction on what I needed for my home. There was no pressure, just facts and information delivered in a friendly, professional manner. I signed up easily. Thank you, Liberty Home Guard for a great policy and the excellent the service from Mike.
Thank you for sharing your wonderful experience with Liberty Home Guard and our agent, Peggy!
We're delighted to know that his professionalism and no-pressure approach helped answer your questions and make your transition to Liberty Home Guard smooth. Your satisfaction is our top priority, and feedback like yours motivates us to continue delivering excellent service.
If you need further assistance or have any questions, feel free to reach out. We're here to help!
Reviewed June 13, 2026
I was pleasantly surprised by phone experience with Liberty Home Guard. Hunter ** my agent really helped inform me about your services and find a solution that works for me. Hunter was very responsive and knowledgeable on the product and helped me to find the right plan for me. I really enjoyed the prompt personal customer service provided.
Thank you for sharing your delightful experience with Hunter at Liberty Home Guard, Cassie!
We're thrilled that his knowledge and responsiveness helped guide you to a solution that works for you. Providing exceptional service is our priority, and your feedback inspires us to maintain high standards.
If you have any questions or need further assistance, feel free to reach out. We're always here to help!
Reviewed June 12, 2026
Mike was awesome! Searched for the best possible price for me! Great customer service! I’m canceling my plan with AHS. I’m getting much more coverage, much lower service fees and all at much less cost to me. Thanks very much!!
Thank you for sharing your positive experience, and we're excited to hear that Mike’s assistance stood out to you with great customer service and pricing.
Ensuring you get excellent coverage at a cost-effective rate is our goal.
If you have any more questions or require further support in the future, please feel free to reach out. We're always here to help you manage your needs efficiently!
Reviewed June 12, 2026
We have a problem with our pool and the company that Liberty Home Guard is using to do it has been a little bit hard to work with. They came and fixed something. But when I got back to the house to check on it, it wasn't fixed. That part has not been so great. But other than that, our experience with Liberty has been pretty good. The reps have been nice and helpful. They'll respond pretty quickly. We do our claims on their app, which works out really easy. You can do it online. But it's really pretty simple. The app is not overly done and confusing, and neither is their website.
Reviewed June 11, 2026
Purchased home warranty from Liberty in December 2025. A/C went out, filed first claim. We’ve been without A/C now for six days since we filed our claim. Technician was out four days ago and said it needs to be replaced, but Liberty is still reviewing it. Horrible company, could care less that we’ve been without A/C for six days in South Texas in June. Do not buy from them, horrible company!
Hello Elizabeth!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed June 11, 2026
I’ve had the pleasure of working with Mike ** to pick the right plan and sign up for LHG home warranty service. Mike is thorough with the details of each plan and answered all my questions patiently. He is the reason I signed up. I was looking at other competitive options and he convinced me to see the value of LHG vs other options.
Reviewed June 11, 2026
Mike was responsive, pleasant, easy to understand, and fulfilled my request. The only drawback was feeling pressured multiple times to upgrade. I declined extended coverage at least three times. Other than, all was good.
Thank you for sharing your experience, Lena!
We're glad Mike was responsive and pleasant. However, we apologize for any discomfort caused by feeling pressured to upgrade your plan. Your feedback is important and helps us improve our approach.
If there's any more assistance you need, please reach out. We appreciate your review and your business!
Reviewed June 11, 2026
Mike ** was knowledgeable and professional. He provided multiple options to consider and walked me through all of the options and potential additions. I would recommend to my family. Overall a great experience.
Thank you for sharing your excellent experience with Mike!
We're delighted to hear how knowledgeable and professional he was in guiding you through multiple options and providing clear explanations. Your recommendation holds great value for us.
If you need further assistance or have any more questions, don't hesitate to reach out. We’re here to support you!
Reviewed June 10, 2026
Kevin was very pleasant and accommodating. I normally hate sales calls but he didn't come across too pushy. He offered a deal that was hard to refuse. He even offered his personal information and sent me our discussed terms in an email before I accepted the offer.
Thank you for sharing your positive experience with us, Tonya!
We're delighted to hear that Kevin made the sales process pleasant and accommodating for you. It's wonderful to know he was helpful without being pushy and that he provided a deal that met your needs accompanied by clear communication. Your feedback confirms our efforts to offer friendly and transparent service.
If you have any more inquiries or require further assistance, please feel free to reach out. We're here to help!
Reviewed June 10, 2026
Freddy was very clear and informative explaining a potential upgrade to my existing account. We agreed on a fair price and I upgraded my coverage. If I need to submit a claim, it's only $70 to resolve my covered problem through a painless process.
Thank you for sharing your fantastic experience with Freddy!
We're delighted to hear that he clearly and informatively explained the upgrade options and assisted in finalizing a fair-priced upgrade. It's great to know the claim process is straightforward like you'd expect.
If you have any more questions or need further assistance, please don't hesitate to reach out. We’re here to help and ensure a smooth experience!
Reviewed June 8, 2026
Had the pleasure of speaking with Mike **. He was very patient, explained everything well and seemed knowledgeable about the policy we wanted to purchase. We were getting quotes from various warrant companies, and they didn't offer some of things we wanted. Mike did a fabulous job accommodating us and we appreciated all his help in selecting the policy that was best to suit our needs!
Thank you for detailing your wonderful experience with Mike!
We are delighted to hear he provided patient and knowledgeable assistance, truly going out of his way to accommodate your needs during the purchasing process. We strive to ensure our customers always find the best-suited policies with ease, reflecting our commitment to excellence in service.
If you have any other questions or need further help in the future, feel free to reach out. We're always here to support you!
Reviewed June 6, 2026
My interactions with Liberty Home Guard's representatives were smooth. There was nothing too complicated. I would raise a ticket, they would assign that ticket to someone, and that person would come and fix the issue. I raise the tickets just online. The good part is, I don't have to call anyone. I just go online, create a claim, explain the issue, and it gets assigned to someone. The person comes to my place, looks at the issue, and then they deal with Liberty Home Guard and figure out how they want to resolve it. So, it's pretty painless for me. There is no waiting time, and things get addressed quickly.
Thank you for sharing your seamless experience with Liberty Home Guard, Anup!
We’re delighted to hear that online ticket creation has made your process easy and efficient. It’s great to learn there’s no wait, and your issues get promptly addressed. We aim to provide hassle-free services through streamlined communication and resolution strategies.
If you have any more feedback or need assistance, don't hesitate to reach out. We’re here to help and ensure your continued satisfaction!
Reviewed June 6, 2026
Alex was a knowledgeable and professional representative who reviewed all of the possible options to explore regarding our home warranty program. The entire process was very easy to understand and straightforward to implement.
Thank you for sharing your wonderful experience with Alex!
We're thrilled to hear how knowledgeable and professional they were, making the home warranty process clear and simple. It's great that they reviewed all options to your satisfaction, reflecting our commitment to excellent service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Reviewed June 6, 2026
I recently signed up for a home warranty with Liberty Home Guard, and the experience was better than expected. While I was in the process of enrolling online, an agent (Alex **) reached out and offered me a lower price than what was listed on the website, plus an additional 6 free months of coverage. That kind of proactive customer service really stood out. For $3,100, I received a comprehensive 5-year plan with an extra 12 bonus months, covering major systems like AC, heating, plumbing, and electrical, along with key appliances such as my washer, dryer, refrigerator, and more. It also includes useful add-ons, such as limited roof-leak coverage and an in-fridge ice maker. Overall, the sign-up process was smooth, the savings were appreciated, and the coverage seems thorough. Based on my experience so far, Liberty Home Guard delivered good value and responsive service right from the start.
Thank you for sharing your positive experience and thoughts on our services with Liberty Home Guard, Jeremy!
We are thrilled to hear how satisfied you are with the proactive help you received during enrollment, and we're glad the value of your plan, including details like pricing and bonus coverage, met your expectations. Your story inspires us to continue prioritizing first-rate service and coverage options.
If you have any questions or need further assistance, feel free to reach out. We’re here to help!
Reviewed June 5, 2026
Sean provided top notch customer service. He is very knowledgeable about the business. He is laser focused on the customer and their needs. He provided several options for me to choose from. I am happy with the plan I decided on. Thank you.
Thank you for sharing your wonderful experience with Sean!
We're thrilled to hear that his knowledge and customer-focused approach impressed you and that he could offer several options to meet your needs. Making sure you are satisfied with your plan is our ultimate goal, and feedback like yours drive us to maintain high standards of service.
If you have any more questions or need assistance, feel free to reach out. We're here to help!
Reviewed June 4, 2026
Mike ** was an excellent source of information. He was able to answer every question and got my account started in 1 call. The call didn't take too long as a lot of sales calls do. He was direct when answering and he got me to sign up while I was initially just comparing companies!
Thank you for sharing your fantastic experience with Mike!
We're delighted to hear that he was informative, efficient, and played such a key role in helping you start your account. Ensuring clarity and conciseness during interactions is a priority for us, and your feedback encourages us to maintain these standards.
If you have further questions or need additional assistance, please feel free to reach out. We're here to support you!
Reviewed June 4, 2026
I found Dave ** to be an excellent sales representative and communications link for Liberty Home Guard. He is a good listener, knowledgeable and patient, offering me variations of service and cost that fit my budget. I look forward to the service securing my investments and being handled just as well by the rest of Liberty’s employees as he did when and if I need them.
Thank you for sharing your positive experience with Dave and Liberty Home Guard, Joan!
It's fantastic to hear that he listened, was knowledgeable, and provided tailored service options that met your budget. We're committed to ensuring our team delivers the same level of service whenever needed.
If you have further questions or require assistance in the future, feel free to reach out. We're here for you and appreciate your feedback!
Reviewed June 3, 2026
Jon ** did an excellent job talking through the process and options. I was apprehensive at first, but ultimately felt more than comfortable protecting my new home with Liberty Home Guard. If you’ve never had home warranty coverage and are thinking about it, just give Liberty a call and ask for Jon. He’ll treat you like family.
Thank you so much for your glowing review, Sean!
We're delighted to hear that Jon made you feel comfortable and well-informed throughout the process. Recommendations like yours mean a lot to us, as our goal is to treat our customers like family and provide assurance through our home warranty services.
If there's ever anything you need, please don't hesitate to reach out. We appreciate your trust in Liberty Home Guard!
Reviewed June 3, 2026
Alex was my LHG Representative and she is FANTASTIC! She explained everything clearly, listened patiently to my questions and answered every one. She worked with me on the cost issue making it a bit easier to decide between the 3 year or 6 year option. She's professional, knowledgeable and easy to work with. I'll be recommending LHG to my Veteran friends because of my experience with Alex. Your coverage offerings are good, but she makes dealing with LHG even better. She's a credit to your company and the epitome of what Customer Service is supposed to be.
Thank you for your glowing feedback about Alex and your experience with LHG!
We're delighted to hear she provided outstanding service, assisting you with understanding our offerings and navigating cost options efficiently. Her professionalism and ability to listen make all the difference, and we're proud to have her on our team.
We truly appreciate your recommendation to your Veteran friends. If you ever need further assistance, we're here for you!
Reviewed June 2, 2026
Mike was great and very informative! He explained all the plan options thoroughly. I had a few questions about specifics of the plans and he was able to answer them. Great customer service during our chat!
Thank you for sharing your positive experience with Mike!
We're thrilled to hear he provided informative and great customer service during your chat, thoughtfully explaining the plan options and addressing your questions. Providing detailed service and ensuring customer satisfaction is something we strive for.
If you have further questions or need assistance, feel free to reach out. We're here to help!
Reviewed June 2, 2026
Great customer service. Freddy was very detailed explanation and support with questions. Freddy is an asset to your organization. The expanded service options are great as well. Having used the service for AC repair one time it is a good peace of mind to have as a backup when needed to service appliances.
Thank you for sharing your exceptional experience with us, Steve!
We're thrilled to know that Freddy provided detailed explanations and superb support for all your questions. It's wonderful to hear that our expanded service options have added value and peace of mind for your appliance needs. Freddy is indeed a valuable asset to our team.
If you ever need further assistance, please don't hesitate to reach out. We appreciate your feedback!
Reviewed June 2, 2026
Freddy was very nice and professional. He explained everything very well and I decided to upgrade my policy.
Thank you for your positive feedback, Stuart!
We're glad to hear that Freddy was nice and professional, explaining everything clearly to support your policy upgrade decision. Providing comprehensive service is our commitment to ensuring satisfaction.
If there are any further questions or needs, please feel free to reach out. We're here to help!
Reviewed June 2, 2026
It was nice talking to Freedie, he was clear, concise, and professional. He knew his products. He took his time to explain it in enjoyable terms. I feel I can trust Liberty, good cust/serv, they will keep me updated for new policy information. Thanks.
Thank you for sharing your positive experience with us, Dennis!
We're thrilled to hear that Freedie provided clear, concise, and enjoyable service that helped you gain trust in Liberty. Comprehensive customer service and keeping you updated on new policy information are key priorities for our team.
If you need any further assistance or information, feel free to reach out. We're here to help and appreciate your feedback!
Reviewed June 1, 2026
Babbie
Thank you for sharing your positive experience with Freddy!
We're thrilled to hear he provided thorough answers, reflected understanding of your past claims, and managed to offer you a better deal. Freddy's professionalism and ability to address your specific needs demonstrate our unwavering commitment to exceptional service.
If you have further questions or need assistance in the future, please feel free to reach out. We're here to help!
Updated review: July 8, 2026
My initial experience was not good but Thanks Josh (Senior Manager) that he continuedly follow up my case and resolved it.
Original Review: June 1, 2026
DON' EXPECT YOUR CLAIMS TO BE RESOLVED FASTER. Unfortunately it has been almost a month (26 days to be exact) but still my claim is under review. They do good job to receive calls but terrible in resolving issue. I have only one refrigerator and called them multiple times over three weeks, I never got response in a way to faster the process. The technician said that it needs to be replaced, I am unable to hear from LHG anything unless I keep calling and asking them over three weeks. All I am getting answer is it is under review. NO ONE CARES ABOUT WHAT YOU STRUGGLE WITH.
Hello Ahmet!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed June 1, 2026
Kevin was very helpful in setting up the account and giving the best deal he could. Picked up the phone on Sunday evening 10:00PM, explained the policy well and setup the account quickly. I had 4 properties and some complications with tenants involved, but it worked out well. Thanks.
Thank you for sharing your positive experience with Kevin!
We're thrilled to hear that he effectively handled the complexities of your account setup, even on short notice with late practical assistance. Our team is committed to ensuring seamless and supportive experiences.
If you have further questions or need any additional assistance, feel free to contact us anytime. We’re here to help!
Reviewed May 30, 2026
Sean ** was extremely helpful and was not pushy at all and explain to me exactly how the policy works from start to finish and help me lock in my rate for multiple years. I 100% recommend signing up with Liberty Home Guard especially Sean **.
Thank you for sharing your positive experience with Sean and Liberty Home Guard, William!
We're delighted that Sean provided helpful and clear guidance through the entire process, without pressure, and assisted you in locking in a competitive multi-year rate. Your strong recommendation means a lot to us and reflects our commitment to transparent, customer-focused service.
If you have any further questions or need assistance, please feel free to reach out. We're here for you!
Reviewed May 30, 2026
Mike was a great help to me. He walked me through what the offer was and then he helped me resolve how to pay for it. He also asked me if he could follow up with me and then he promptly did follow up. I greatly appreciated all that he did.
Thank you for sharing your positive experience, Richard!
We're delighted to know that Mike provided helpful and attentive service, walking you through the offer and assisting you with payment processes. His proactive follow-up displays our dedication to customer support.
We greatly appreciate your feedback and are here if you need further assistance. Enjoy your day!
Reviewed May 29, 2026
Great experience! Alex did a fantastic job walking us through our options! Initial consultation for coverage with Alex was super easy! We appreciate the options and because of the time Alex took, we signed up today!
Thank you for sharing your wonderful experience with Alex!
We're thrilled to hear that the initial consultation for coverage was a seamless process and that Alex helped you with choosing the best options for you. Our team's dedication to assisting customers is something we take pride in, and your feedback fuels our commitment to delivering exceptional service.
If you have any questions or need additional assistance in the future, don't hesitate to reach out. Welcome aboard!
Reviewed May 29, 2026
Liberty Home Guard is touted as a Veteran aligned company that goes out of its way to provide fast and reliable service. All smoke and mirrors. The phone support is some outsourced call center in Asia somewhere. Very difficult to understand. The level of background noise also makes it almost impossible to have a conversation and get helpful information. The service and claims process is intentionally set up to almost guarantee that they will not proceed with fixing the issue, finding anyway possible to get out of their responsibility. There is no way to find out where in the process the claim is. It's been several days since the technician took pictures and assessed the issue. Nothing from Home Guard. No one knows anything! Very bad decision on my part. This is a scam company.
Hello Sy!
Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Google Review -(review name)? Include your policy number or full name in the email so we can locate your account and expedite the resolution process.
We are committed to improving your experience and hope to resolve this matter swiftly.
Reviewed May 28, 2026
John was very helpful in informing and explaining everything to me. The process was very quick and easy. He was very responsive, professional and easy to work with. Overall I had a positive experience and would recommend them to homeowners looking for added peace of mind
Thank you for sharing your positive experience, Tina!
We're delighted to hear that John was helpful, professional, and made the process quick and easy. It's great to know you found the service satisfying. We appreciate your recommendation and strive to provide the same peace of mind to other homeowners.
If you need further assistance, we're here to help!
Reviewed May 28, 2026
I've been with Liberty Home Guard for about six years and my experience has been good. They've said what they would do in their contract. They've lived up to that. When an item couldn't be repaired, they replaced it as stated without jumping through a bunch of hoops. I submit my claims online and their website is easy to use. Everybody is friendly and professional, and they answer the phone. But they could be faster. The last couple of times I've called them, it took longer than it typically would to get somebody out.
Thank you for your loyalty and sharing your positive experience with Liberty Home Guard, Carla!
We're delighted our services have been satisfactory over your six years along with the ease of submitting claims online. We appreciate your feedback regarding response times and are continually working on improvements. It’s wonderful to know our team has been friendly and professional.
If there are further ways we can assist, please let us know. We are here to support you!
Reviewed May 28, 2026
I had an excellent experience working with Mel ** at Liberty Home Guard Home Warranty. From the very beginning, Mel was extremely professional, knowledgeable, and thorough in explaining every detail of the coverage options available. He took the time to answer all of my questions patiently and made sure I fully understood the process before making any decisions. I really appreciated how honest and attentive he was throughout the entire experience.
Before choosing a home warranty company, I spent a lot of time researching and comparing different providers using reliable, unbiased websites rather than paid advertisements. Liberty Home Guard consistently stood out as one of the highest-rated companies, which gave me confidence in my decision. I also value the fact that Liberty Home Guard is a veteran-owned company that clearly prioritizes customer service and integrity. Thanks to Mel’s outstanding help, I feel confident and comfortable with my choice.
Thank you for sharing your fantastic experience with Mel and Liberty Home Guard, Nicolette!
We’re delighted to hear that Mel's professionalism, knowledge, and patience helped you understand the coverage options thoroughly. It's great that our standing as a highly-rated, veteran-owned company backed your decision.
Your endorsement of our focus on customer service and integrity matters a lot, and we're pleased you feel confident in your choice. If there are further questions or needs, we’re here to assist you!
Reviewed May 27, 2026
Had a great experience with Hunter. Got me setup with their three year plan. He explained to me the savings and actually got me a better rate and a better service call than the original set price. I’m happy my home is now protected and thank you Hunter.
Reviewed May 27, 2026
Hunter was phenomenal, he showed me my options how I can maximize my spent dollar to get me a six year plan. He was kind and took his time with me. Never felt pressured into anything. I would for sure recommend giving Hunter a call and getting signed up.
Reviewed May 27, 2026
Sam was very helpful in providing us with all the information that we needed for renewing our insurance. He was very proactive to send us reminder emails and follow up over the phone so that we renewed our insurance on time and also availed the discount being offered. He eventually helped us to get a great deal and discount on our policy.
Thank you for sharing your positive experience with Sam!
We’re delighted to hear that he provided all necessary information and reminders, ensuring a timely renewal and that you received the available discounts. His proactive approach and assistance in getting a great deal on your policy truly reflect our commitment to customer satisfaction.
If you have any further questions or need more assistance in the future, please don’t hesitate to reach out. We’re here to help!
Reviewed May 26, 2026
I had a wonderful experience working with Sean on purchasing my home warranty. He was professional, well-informed, and made the process smooth and stress-free from start to finish. He answered all my questions thoroughly and helped me find the right plan for my needs. I would absolutely recommend Sean to anyone looking for a seamless home warranty experience!
Thank you for sharing your wonderful experience with Sean!
We're delighted to hear that he made the process of purchasing your home warranty professional, smooth, and stress-free. It’s our priority to provide well-informed support tailored to your needs.
Your recommendation means a great deal to us. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to continue supporting you!
Reviewed May 25, 2026
I spoke with Mike ** who was very friendly, very knowledgeable and easy to work with. Most of my questions were answered before I even had to ask due to his thorough explanation. I did have a few questions which he happily answered. I am happy with my experience of obtaining coverage.
Thank you for sharing your positive experience with Mike!
We're thrilled to hear he provided knowledgeable and friendly service, addressing your questions and explaining coverage thoroughly. We're pleased his assistance met your needs and added satisfaction to your decision-making process.
If you have further questions or require any assistance in the future, don't hesitate to reach out. We're here to help!
Reviewed May 25, 2026
Dave was extremely helpful in providing me the information needed to make an intelligent design about the various plans, deductibles, and length. I was also pleased with the time he took to make sure my questions were answered and that I was comfortable with this purchase.
Thank you for sharing your positive experience with Dave!
We're thrilled to hear that he provided detailed information and attentive support to ensure you were confident with your choice. His dedication to addressing all your questions and ensuring your comfort in your purchase reflects our commitment to top-notch customer service.
Should you have any more inquiries or need further assistance in the future, feel free to reach out. We're here to help!
Reviewed May 23, 2026
The AC wasn't getting cold enough. I did a claim to Liberty Home Guard on the app. It was convenient. They techs were able to fix the issue right away. So far, Liberty Home Guard has worked out for me.
Thank you for sharing your experience with us, Patrick!
We're pleased to hear your claim process with Liberty Home Guard was convenient and that the technicians resolved your AC issue quickly. Your satisfaction is our top priority, and we're delighted to have met your needs so far.
Please feel free to reach out whenever you need further assistance!
Reviewed May 22, 2026
We’re happy to select Liberty for our home coverage, Kevin really provided a clear detailed plan with clarity that left us completely comfortable and satisfied with no doubt about anything breaking down in the future. He researched all available discounts and applied them appropriately, that really sold us and their ratings were impressive. Thanks Kevin keep up the good work.
Thank you for sharing your positive experience, Lloydis!
We're thrilled to hear that Kevin provided a clear, detailed plan that left you feeling comfortable and satisfied. His diligence in finding and applying discounts, as well as our impressive ratings, seems to have made your experience stand out.
We're delighted to have you as a customer and look forward to providing continued service. If you need any assistance in the future, please don't hesitate to reach out.
Reviewed May 22, 2026
My sink was old. I had bought the condo, and the sink had never been replaced. After a year and a half, it clogged up. The garbage disposal is no longer working, so I called Liberty Home Guard, paid the fee, and they replaced the garbage filter. They did their job very well. However, the way you have to input the make and model and everything of each of your appliances as you ask for them to be fixed can be very difficult. Especially if it's an older thing that Liberty doesn't have updated on their website, it can be difficult to navigate and find that because oftentimes, it won't be on the website. The initial cost was very high. It was $3,000. And you have to pay an additional $80 every time you call up a technician for a service. It's tough to get your money's worth if nothing goes wrong. It's an expensive service. I probably wouldn't do it again.
Reviewed May 20, 2026
I was helped today by Hunter, and he was great. Give me all the info I needed and was very friendly. He explained everything to me step by step. Would definitely recommend to anyone I know. 10 out of 10 service.
Thank you for sharing your exceptional experience with Hunter!
We're thrilled that he provided all the information you needed in such a friendly and detailed manner. We're glad to hear you would recommend our service and give us such a high rating.
Please feel free to reach out if you have any more questions or need further assistance. We're here to support you!
Reviewed May 20, 2026
Customer Service Representative Kevin ** was the deciding factor that made me decide to make the purchase. His knowledge, friendliness, and giving options that were tailored to my needs made it easy to choose Liberty Home Guard’s extensive protection benefits.
Thank you for sharing your positive experience with Kevin!
We’re thrilled to hear that his knowledge and friendly approach were key in guiding you to choose Liberty Home Guard. Offering options tailored to your needs is essential to us, and we're thrilled Kevin made your decision simple with our extensive protection benefits.
If you have any further questions or require assistance, please don’t hesitate to reach out. We're delighted to have you with us and look forward to continuing to support you with dedicated service.
Reviewed May 20, 2026
Liberty Home Guard wouldn't fix my microwave, so they offered me what I paid them to have the techs come out, which was 125 bucks. So, that was a disappointment. Then, I had a plumbing claim and to get somebody out for that took a lot of time. The problem was a very simple one and it was a quick fix. But in order to do the quick fix, you got to get the okay from them. And they took forever to answer.
Hello Ben!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed May 19, 2026
I've been protected with Liberty Home Guard since 2022. It was the home warranty that I got after purchasing the house. Submitting a claim is easy. I usually just do it online. Quality of work has been good. I recently had a plumbing issue, and that was where Liberty falls short. The contractors are fine. What they actually cover is not great at all. They cover the absolute bare minimum. A lot of times, they will cover to stop the symptom, but they won't fix the problem.
We still have Liberty just from a convenience factor. I haven't spent the time to look up another home warranty company. Liberty will help cover the little things for the most part. I had an AC unit go out, and they came back to me and said that they would give me 100 and some dollars to help cover a new AC unit. AC units are about 8,000, which they finally did cover after going back and forth for about four days. Why have a home warranty company if it's really not a warranty company? It sounds nice in theory until something big happens. Financially, we've been a customer since 2022 paying about $55 a month.Then they balk when something big happens. That’s where it gets you.
Hello Braeden!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed May 19, 2026
Had a great experience with Harry. He was professional, transparent and patient. He took the time to explain the plans, service fees and the prices under each plan. He also explained the different tiers involved so that I could choose the best coverage for my property.
Thank you for sharing your wonderful experience, Giri!
We’re thrilled to hear Harry was professional, transparent, and patient as he explained the plans, service fees, and tiers to ensure you chose the best coverage for your property. His approach exemplifies our commitment to providing thorough and customer-focused service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're delighted to have been a part of your positive experience!
Reviewed May 18, 2026
Mike was so patient and helpful. He answered all of my questions and went above and beyond to provide the utmost professional service. Appreciate the commitment to customer service and attention to detail.
Thank you for sharing your experience with Mike!
We’re delighted to hear that his patience and attentive nature stood out in providing professional service. Ensuring our customers receive thoughtful and thorough assistance is a key pillar of our commitment to excellent customer service.
If there's anything more we can help with, feel free to reach out. We’re here to continue supporting you with the exemplary service you experienced.
Reviewed May 18, 2026
I had a great experience with your representative Sal. He was over the top in all areas. He explained everything perfectly. He was the best person I have spoke with in my search for a home warranty program. He was extremely professional, personable and polite in every way possible.
Thank you for sharing your positive experience with Sal!
We're delighted to hear that he excelled in professionalism, thorough communication, and assistance—the key qualities we strive for in our service team. It's wonderful to know Sal stood out in your search for the perfect home warranty.
If you need further assistance or have any future questions, don't hesitate to reach out. We appreciate your feedback and are thrilled to continue serving you.
Reviewed May 18, 2026
The home warranty that I had when I purchased the home had lapsed and I was looking for a replacement. I have the warranty for about a year now I learned about Liberty Home Guard through the American Legion and I have them for about a year now. Their service has been much better than my previous company. This is the first time I've purchased a policy that covers many years and when I prorated out the price over a seven-year period, the results were favorable.
I had a problem with the absence of coverage of additional refrigerators, so I called Liberty about it and that was resolved as they added that with no increase of premium. I also called them when I had a leak on the hot water heater. They responded, got someone out, and it was taken care of. The tech had a bit of an attitude as far as the consumer's use of a home warranty, but that's neither here nor there. He did what he was sent to do and the work that he did was good. Also, it was cheaper for me as a homeowner to use my home warranty plan than to go buy the part and take care of it myself.
Thank you for sharing your experience with Liberty Home Guard, Larry!
We're thrilled to hear that our service has generally exceeded those of past providers you've tried, and we appreciate your loyalty. We're glad to know that you found the multi-year policy beneficial and the prompt resolution of additional coverages to be accommodating.
Your satisfaction with our service efficiency, especially during your hot water heater issue, means a great deal to us. Should challenges arise again, please don't hesitate to reach out.
Reviewed May 17, 2026
Kevin was extremely helpful and knowledgeable throughout the entire process of choosing a home warranty. He took the time to explain all the coverage options clearly and helped me find a plan that fit my needs and budget.
Thank you for sharing your positive experience with Kevin!
We're delighted to hear that he provided clear and comprehensive assistance in choosing a home warranty plan suited to your needs and budget. Kevin's dedication exemplifies our commitment to knowledgeable and customer-focused service.
If there's anything more we can assist you with, please don't hesitate to reach out. We're glad to have made your experience a positive one.
Reviewed May 17, 2026
I had some minor leakage on my kitchen ceiling and when Liberty Home Guard sent out a contractor, there were some hiccups. The tech who came was not able to identify the root cause or where the leakage was coming from and I had to deal with some hassle that he did. I had to call my patching guy to patch it and I had to pay $600 to my patching guy. Then, that same leakage started happening again and I called Liberty for the second time. So, I paid twice the $85 claim fees for that same issue and I wasted $700 because of Liberty Home Guard. It was their fault that they were not able to identify the cause and I had to deal with that same hassle for three months. Based on my experience, I would not recommend Liberty.
Hello Niraj!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed May 16, 2026
Alex was very helpful and professional. He answered all of my questions and guided me through the process. The company has many good reviews which is the main reason that I signed up. Alex pointed out many things that were being offered which helped in my decision. Hopefully, Liberty holds up to the good reviews.
Thank you for sharing your experience with Alex!
We're delighted to hear he was helpful and professional, effectively answering your questions. His efforts exemplify the dedication our team provides, and we're pleased they were highlighted in your decision to choose Liberty, made more confident by our company's positive reviews.
If you have any further questions or need assistance in the future, we're here to help and ensure you have a positive experience with us.
Reviewed May 16, 2026
I didn't have to pay too much out of pocket during the whole operation. Liberty Home Guard completely pays for the items that they say I'd have covered.
Reviewed May 15, 2026
Some of the people who sent in reviews haven’t even experienced Liberty Mutual yet so they shouldn’t be reviewing. Liberty Home Guard is a JOKE and shouldn’t be allowed to be up and running. They take your money for years and then when you need help there are two options-YOU front the money for repairs up to their allotted amount, which is 1/4 of actually costs to replace and install or they ship you the item and YOU pay for the install. I bet you didn’t read that in their evasive contract. They should be shut down.
Hello Tiffany!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed May 15, 2026
Thank you, Mike for the details and for providing me time to think prior to deciding. You are very knowledgeable and patient, definitely made me feel confident that Liberty Home Guard is the correct choice. I hope everyone in Liberty is as professional as Mike. Thank you for the discount you applied and being so kind and respectful. I know I made the correct choice choosing Liberty Home Guard and I will definitely recommend you to my friends. I definitely recommend speaking with Mike if you need a home warranty. He will provide all of the details necessary.
Thank you for sharing your positive experience with Mike!
We're delighted to hear that he provided knowledgeable, patient service and offered a discount that gave you confidence in choosing Liberty Home Guard. His approach aligns perfectly with our aspiration for exceptional service. Your willingness to recommend us warmly affirms the quality we strive for in every interaction.
If you ever need further assistance, don't hesitate to reach out. We're here to continue providing respectful and quality service whenever you need it.
Reviewed May 15, 2026
Sal ** did an excellent job of explaining the different options available to me. As a senior citizen and a veteran programs like this are very important to us. Sal explained all the potential options available to me. He walked me through these various options and helped me make a decision that best fit my needs.
Thank you for highlighting your excellent experience with Sal!
We’re delighted to hear that he clearly explained the available options and assisted you in selecting the best fit for your needs. His dedication reflects our commitment to providing valuable support.
Should you need further assistance or have any questions, feel free to reach out. We appreciate your feedback and are honored to serve valued customers like you.
Reviewed May 15, 2026
Awful experience a second time! The replacement cost for a gas water heater by their own estimate is over $4,000.00 and their best offer seemed to be $250.00! Why call the company Liberty Home Guard instead of rip off? This company does not warranty anything! Only excuses given for non payment, absurd! It looks like I will be forced to take legal action... 0 Star.
Hello Rocco!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed May 15, 2026
Not the best company by a lot. Did not get any fair refund for replacing my broken AC costing $6500. Had to pay for tech inspection, and they only covered $300 that I have not seen yet.
Hello Daniel!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed May 15, 2026
I've been with Liberty Home Guard for two years. We liked the prices. When I submitted my claim the first time with them, the only thing I was not happy about it was I had to pay the installation fee. Other companies I had before would cover everything - the parts and installation fee.
Reviewed May 14, 2026
Josh **, a representative from Liberty Home Guard has done everything in his power to right the previous wrongs with this company! It is remarkable how customer service can spin from the absolute WORST, consistently denying claims, trying to sell me appliances instead of repairing. Since Mr ** has been involved, my experience is exactly as it was promised when I purchased the policy. I can NOT give the company 5 stars but insist that Josh ** certainly does deserve 5 stars!!!!!
Thank you for your feedback, Stacey!
We're delighted to hear that Josh has positively impacted your recent experiences with our service. We recognize the initial frustration with claim denials and attempts to sell appliances, but are committed to continual improvement.
Please know your comments are valued, and we'll certainly acknowledge Josh's efforts internally. Your insights help us ensure better experiences for all our customers.
Reviewed May 14, 2026
I have been in contact with Freddie ** on increasing our coverage. I believe he answered all of my questions about the cost and increase of coverage on the Plan we agreed on. It was a pleasure dealing with Freddie ** at the time.
Thank you for sharing your positive experience with Freddie!
We're delighted to hear that he was able to clearly address your questions about increasing coverage and costs. Highly appreciative engagements like yours inspire our team of agents.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're thrilled to continue serving you!
Reviewed May 14, 2026
I see all the great reviews but I put in my first claim on my refrigerator being inoperable. It is day 21 of my claim and I am still waiting for my refrigerator to be fixed. How many of you can go three weeks without a refrigerator? My current status - "waiting for a diagnosis."
Hello Michael!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed May 14, 2026
Kevin was very knowledgeable and good sales person. He worked hard to get us to sign up and made sure we got a good deal. Looking forward to having a problem and actually having the company handle it.
Thank you for highlighting your positive experience with Kevin!
We're thrilled to hear that he provided knowledgeable and personalized assistance, ensuring you received a great deal. His dedication to securing a favorable outcome exemplifies our commitment to outstanding service.
Should you have any questions or need support in the future, feel free to reach out. We're glad to have you with us and look forward to assisting you whenever needed!
Reviewed May 14, 2026
I pay our $65 a month to Liberty Home Guard, and when I had the garage done, I had to pay for it. So, I've been considering getting rid of Liberty Home Guard and just putting that money into an account because if we're going to pay them every month, and then when something happens, I have to pay it anyway. What's the point?
When I purchased the service, the person I had made contact with to get the service that day told me specifically that he was my contact person whenever I had an issue or needed service. But I never received his direct contact info. It's the same as any other place. You call the 800-number, and whoever answers, answers.
Reviewed May 13, 2026
Sam ** was absolutely fantastic! I was being transferred until I reached him and he was able to assist me with clarification of my policy and payment schedule! Sam is an example of how agents should communicate and share empathy with their customers.
Thank you for highlighting your positive experience with Sam!
It’s truly gratifying to hear how his empathy and expertise left such a lasting impression on you. We aim for our agents to model the exceptional communication Sam demonstrated while confirming your policy details and payment schedule.
Your feedback is valuable to us, encouraging our other team members to thrive. Should you need further assistance, feel free to reach out. We're pleased to continue serving you.
Reviewed May 13, 2026
Terrible customer service EVERY SINGLE TIME. The only friendly one was the salesperson who got me into a 5 year coverage. They tried their very best not to assist customers but to find ways to NOT approve claims. Someone called Marco from this company just called me because I am at the end of the plan. Very rude and unprofessional. They only reach out to you when they want more of your money (plan renewal) but the customer service or resolution team is slow to respond. Overall I have had negative impressions on people whom I have talked to on the phone. I understand it is a for profit company but please at least invest in training your employees on how to provide good customer service on the phone, as well as increasing the efficiency of the services. I have more than one property but I would never ever use LHG again, and I will not recommend it to anyone.
Hello Flora!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed May 13, 2026
I had a very good call from the company Rep. He explained everything about the upgrade to my policy, highlighting the various benefits that I would be receiving. The caller spoke clearly and at a speed that was very much appreciated, as most callers talk so fast that I have to ask them to slow down. I did agree to purchase the upgraded policy. :o)
Thank you for sharing your positive experience, Richard!
We're thrilled that our representative clearly and thoroughly explained the policy upgrade, highlighting its benefits in a manner that suited your pace. It's great to hear you’re satisfied with choosing the upgraded policy.
If you have more questions or need further assistance, please don’t hesitate to reach out. We're glad to have you with us!
Reviewed May 12, 2026
I really do appreciate the heads up along with the clear explanation of everything. He expressed great concern for my well being. Thank you Freddy **. You made me feel like you all cared and that I mattered to Liberty Home Guard.
Thank you for sharing your thoughtful feedback, Robert!
We're delighted to hear that Freddy made such a positive impact and ensured you felt cared for by Liberty Home Guard. Your words highlight our commitment to personalized, attentive service, and we’re thrilled you noticed. We'll share your appreciation with Freddy.
Please feel free to reach out if there's anything more we can do for you. We're here to support you any time!
Reviewed May 12, 2026
Marc Wagner worked with me to renew my policies and the process was very smooth. Confirmation arrived minutes after our call and everything looks good. Marc also answered all my questions such as adding a new property, transferring policies... etc.
Thank you for sharing your positive experience with Marc!
We're thrilled to hear that he made the renewal process smooth and efficiently addressed your questions about additional property and policy transfers. His prompt assistance is a testament to our commitment to top-notch customer service.
If you have any more questions or need further assistance, don't hesitate to reach out. We're glad to have your trust and look forward to continuing to serve you!
Reviewed May 12, 2026
I would like to highly compliment the gentleman (Mel) who assisted me in creating a new home warranty policy with your organization. He was exceptionally thorough and explained all of your coverage with excellent clarity.
Thank you for your kind words about your experience with us, Anthony!
We're delighted to hear that Mel provided such thorough and clear assistance while setting up your home warranty policy. Delivering comprehensive and informative service is a priority, and it's fantastic that Mel made this process area easy and effective for you.
Should you need any further assistance or guidance in the future, don't hesitate to reach out. We look forward to continuing to serve you!
Reviewed May 12, 2026
I had an excellent and productive talk with Keith **. He explained extensively and clearly the full coverage of the plan; highlighted that clients are pleased with their quick response and for the ability to choose their preferred technician; quick in accommodating my request for significant price adjustment when insuring 4 real estate properties with them and for an extended three-year period. Keith is authentic and specific, knowledgeable and responsive, patient and reliable. I like the most his low pressure approach. I hope that the service we receive from Liberty Home Guard in the next three years will be as professional and quick and mostly stress free and will make me feel as a valued customer just as Keith made me feel during our phone conversation today.
Thank you for sharing your positive experience with Keith!
We're thrilled to hear he explained the plan clearly and provided quick responses to your needs. His knowledgeable, patient, and low-pressure approach exemplifies our commitment to excellent service. We're confident that your ongoing experience with us will remain as professional and stress-free.
Should you need assistance, don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you.
Reviewed May 12, 2026
Liberty Home Guard was our first home insurance and some of their contractor are good, while some are not and some are unresponsive. I call back Liberty Home Guard so they can get in touch with the contractors that are not good. It's easy access to call them, but communication sometimes could be tough because it's hard to explain and the questions they ask, but otherwise it's been fine.
I had a refrigerator repaired back in January. The door wasn't closing properly on the side because the locks were not properly placed. I booked the service through the phone, then the repairman came and fixed the refrigerator. Overall, I'd tell people to go through the policies that are covered, because things depend on what they have at home, whether things that are covered is affordable or reasonable or not.
Reviewed May 11, 2026
Mel was very professional and explained my policy choice in detail. Mel deserves a raise. I ended up choosing the 3 1/2 year policy. The monthly payment and the service call pricing was very desirable.
David
Thank you for sharing your positive experience with Mel!
We're thrilled he provided a detailed explanation of your policy and that the payment options were desirable for you. Mel's professionalism and dedication exemplify our commitment to exceptional customer service. Your recognition of his efforts is greatly appreciated.
Should you have any questions or need further assistance, please don't hesitate to reach out. We're excited to have you with us and look forward to serving you in the future!
Reviewed May 11, 2026
Dave was very helpful, clear and concise. Went over options and was very patient. Email verifications came in quickly. Did not see any issues with the sign up and call. Looking forward to the service.
Thank you for sharing your positive experience with us, Donald!
We're thrilled to hear that Dave was helpful, clear, and patient in explaining your options and that your signup process was seamless. His efforts in ensuring a smooth experience reflect our commitment to excellent service.
If you have any questions or need assistance as you look forward to using our service, feel free to reach out. We greatly appreciate your feedback and are excited to serve you!
Reviewed May 11, 2026
When Liberty Home Guard's reps are trying to get me to renew, sometimes they're pretty aggressive and I didn't like some of those guys. But overall, they've been good. Initially, I signed up with them because after I did a Google search, they had better ratings than other companies. I usually submit my claims online, but in the last several years, I usually have my property managers do it. The warranty service is good for if you're actually living at the home. But I wouldn't recommend it for rental properties.
Reviewed May 10, 2026
Called in and had a great talk with Hunter, who answered all my questions. He knew exactly what I was looking for. He understood my frustration with the other home warranty company "choice". He made my decision very easy.
Thank you for sharing your positive experience with us, Eric!
We're thrilled that Hunter was able to meet your needs by understanding your frustration with the previous company and guiding you effortlessly through our offerings. Hunter's expertise and your satisfaction reflect our core values of excellent customer service.
If there's anything more we can assist with or further address, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future.
Reviewed May 10, 2026
I submitted a claim with Liberty for a dishwasher. The first time, the person didn't repair it correctly. The rubber gasket around it was torn off. Then the second time he came out, he put one in there, but when you pulled the tray out, it would hit it and could pull it off. He said, “Just pull the tray to the side when you pull it out." I was like, "Really?" 'Cause these were all new appliances. Then, the last time, when the people moved out, the whole trim came off. So, they came out again. So far, it's still working. Their customer service was great.
Thank you for detailing your experience, Dorene!
We're pleased that our customer service provided strong support through your claims and that your dishwasher remains operational. We apologize for the initial setbacks with the repair — your insightful comments help us improve service quality.
If you need further assistance or notice any more issues, please reach out. We appreciate your patience and encourage continued open feedback to ensure your satisfaction.
Reviewed May 9, 2026
Kevin did a good job of getting me what I needed. He did not pressure me to sign right away. He explain the policy, sent me a sample policy to review and then gave me his number to call him back. He was extremely knowledgeable and professional. It was an excellent experience.
Thank you for sharing your excellent experience with Kevin!
We're thrilled to hear that he was knowledgeable and professional, providing you with the information you needed without any pressure. His ability to clearly explain the policy and offer additional resources underscores our commitment to exceptional service.
Should you have any further questions or need assistance, feel free to reach out. We appreciate your feedback and look forward to serving you in the future!
Reviewed May 9, 2026
On the internet, Liberty Home Guard was highly reviewed and it was at a good price. We also liked the amount you pay up front. We signed up and we've been with them for a little over a year. Our experience has been a little mixed. We weren't aware about all the fine print in the contract about having limits per year on different types of service. Then recently, we had a hot water heater repair, and they only covered the price of the part, which was not an expensive part. So, that was sort of rip-off. It's not like it's not there in the fine print. We just didn't realize it. We have a minor electrical problem now. I feel like I have to go in there and review the fine print before I even call them up. If they're just gonna cover the part thing, we will cancel our policy.
The last time we had a contractor, he called because he had car problems. We waited, and he still had car problems. So, then we had to go back to Liberty Home Guard and get somebody else. So, that wasn’t great either. Liberty has generally been able to send people out who get the jobs done. We had a bad plumbing issue, and the guys that came had to go and buy a longer snake to unclog it. That was good. So, we have had good experiences as well.
Thank you for sharing your experience with us, Lou!
We genuinely appreciate your feedback—and we're sorry to hear about the challenges you've faced with coverage limits and scheduling contractors. Your insight regarding our contract details is invaluable, and we'll take it into account to improve transparency. We’d love an opportunity to make things better for you; please contact us directly so we can address your specific concerns.
We greatly value your trust in Liberty Home Guard and are dedicated to improving your experience.
Reviewed May 8, 2026
Mike ** was so nice, professional and easy to work with! He was kind and knowledgeable. I would highly recommend him if you need a home warranty. I hope Liberty is as easy to deal with if I ever have to file a claim.
Thank you for sharing your experience with Mike!
We're delighted to hear that he provided professional and excellent service. His kindness and knowledge exemplify our commitment to excellent customer support. Knowing you'd recommend him helps motivate our team to continue making your future interactions just as positive.
Should you need to file a claim or require further assistance, we hope to offer you a seamless experience. Thank you for choosing Liberty, and we look forward to serving you whenever needed!
Reviewed May 8, 2026
Kevin **, rep is fantastic customer service & knowledgeable. I looked at American Shield & NO comparison! Don't waste your time looking anywhere else. Kudos to Kevin & Liberty and the company is Veteran owned.
Thank you for your wonderful feedback, Patricia!
We're thrilled that Kevin provided such knowledgeable and fantastic service. His efforts reflect our commitment to offering customers the best possible experience. As a veteran-owned business, we appreciate your acknowledgment and are pleased your expectations were met.
If you need further assistance, please feel free to reach out. Thank you for choosing Liberty, we're happy to serve you!
Reviewed May 8, 2026
Hunter made the entire process fast, easy, and straightforward. He took the time to answer my questions, helped me get a lower rate, and made sure I understood my options without any pressure. I originally planned to go with a monthly plan, but after talking through the pricing and benefits with him, I decided to switch to a yearly plan instead. He was professional, helpful, and efficient throughout the whole experience. Thank you, Hunter!
Thank you for sharing your positive experience with Hunter!
We're delighted that he was able to assist in making the process fast, easy, and straightforward for you while providing clarity on various options. It's great to hear that his support and professionalism led you to choose a more cost-effective plan.
If you have any further questions or need assistance, please don't hesitate to reach out. We're committed to helping and serving you better at every step.
Reviewed May 8, 2026
I had American Home Shield previously. Although I've now come to realize that their service is superior, their customer service was never very good. They were consistently rude whenever you called them. But in the end, you got what you needed out of the warranty plan. Then, we went with Liberty Home Guard, and they said that all their rates were comparable, if not better. Come to find out, that's not true. We had some minor issues with Liberty Home Guard. So, we're not going to be renewing.
We apologize for any confusion and inconvenience regarding your experience with Liberty Home Guard.
We value our customers’ insights and take feedback seriously. Our goal is to provide accurate and reliable service details from the outset. We encourage you to contact us directly so we can discuss your specific concerns and address any misunderstandings.
Thank you for bringing this to our attention as we continuously strive to enhance our service quality.
Reviewed May 7, 2026
Mike listened to our needs and kept it within our budget. It is important not to try and upsell more than once. He heard me and worked within our needs.
Thank you for sharing your experience with us, Crystal!
It's wonderful to know that Mike listened attentively and worked within your budget without unnecessary upselling. Your feedback highlights exactly what we strive for—understanding and meeting our customers' needs efficiently.
If there's anything further you need or any questions you have, please feel free to reach out. We're grateful for your trust in us and look forward to serving you again!
Reviewed May 7, 2026
Keith was professional, articulate, and understanding... He knows his product, why it benefits a clients, and can upsell openly and with some grace (when the client has already said yes), need to be smart and respectful to ask for more...Keith is.
Thank you for sharing your positive experience with Keith!
We're delighted to know how effectively he understood your needs and communicated the benefits to you. It’s wonderful that his engaging upsell approach came across respectfully when pairing your choices. At our company, empowering clients with the right information for their needs is key.
Should you have any questions or require further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!
Reviewed May 7, 2026
Amazing experience, service agent was very knowledgeable and helped me the whole way thru. Got an amazing rate that’s locked in for 3 years,. Great company that assist veterans like myself. Gonna recommend this company to my friends and family.
Thank you for sharing your wonderful experience with us and for recognizing our support for veterans!
We're delighted to hear that our knowledgeable service agent could guide you seamlessly and secure a great rate for you. Your recommendation means the world to us, and we're thrilled you've chosen us to be a part of your valued financial decisions.
Should you have any questions or require assistance in the future, please feel free to reach out. We look forward to continuing to serve you and your peers.
Reviewed May 7, 2026
I didn’t like the level of service of our previous provider. It was a lot of running around. So, I looked into better ones. I went with Liberty, and they’re way better. They replaced the control knob for my stove. Submitting the claim was easy and streamlined. My experience with Liberty has been good.
Thank you for sharing your experience with Liberty, Ernesto!
We're pleased to hear we've made a significant difference in service quality for you. It’s wonderful to learn that the claim submission process and the repair of your stove’s control knob went smoothly. Your satisfaction is our top priority, and we appreciate your kind words.
Should you need further assistance, feel free to reach out. We look forward to continuing to provide excellent service.
Reviewed May 6, 2026
It was assisted by Mel, who was extremely helpful! He was very thorough and explaining what the coverage was and the costs if I purchased by year 2 year or 3 year etc., And what how much I would be saving if I was able to do that. Mel was very friendly and upbeat! He even listened patiently to my short rant of American Home Shield! I can't believe how much I was overpaying there for the exact same coverage!
Thank you for sharing your wonderful experience with Mel!
We're delighted that he thoroughly explained the coverage options and costs to help you clearly understand the savings. It's fantastic to hear how friendly and patient he was throughout your interaction. We're glad we could provide clear value compared to your prior experience.
We're always here to assist, so if you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing us!
Reviewed May 6, 2026
Dave clearly explained the Liberty warranty coverage, helping me feel confident in the protection I’m receiving. He also worked with me to align the service costs with my budget. I’m very satisfied with the service he provided.
Hi Ravi!
Thank you for sharing your wonderful experience with Dave!
We're thrilled to know he clearly explained the Liberty warranty coverage, helping you feel confident in your choice while adjusting services to fit your budget. We’re delighted to have provided you with such satisfactory service. Please feel free to reach out if you have any questions or need further assistance.
Thank you for choosing us, and we look forward to being of continued service to you!
Reviewed May 6, 2026
Kevin ** helped me navigate coverage for 3 properties, a complex situation. He didn't push me into anything but gave me straight answers to my numerous questions. I highly recommend him and Liberty Home Guard.
Thank you for sharing your wonderful experience with Kevin and recommending Liberty Home Guard, Dorothy!
We're pleased to know how he thoroughly assisted with your complex coverage needs while providing straightforward answers. We're delighted that you're satisfied with the support you received.
Please feel free to reach out if you have any further questions or need assistance. Thank you for choosing Liberty Home Guard!
Reviewed May 6, 2026
I wanted a home warranty and saw that Liberty Home Guard was rated well on the internet. Our process is quick. We submit claims online, Liberty sends the contractor usually within a day or two, and they fix the problem. They contractors have been fine. We have received good service.
Thank you for sharing your experience with Liberty Home Guard, Tony!
We're thrilled to hear that our service has been prompt, reliable, and that you're pleased with how quickly contractors are dispatched. Meeting your expectations and ensuring issues are addressed promptly is our top priority. We're pleased to have you as a customer and look forward to continuing to provide satisfactory service.
If you have any further questions or need assistance, please feel free to reach out.
Reviewed May 4, 2026
They were responsive. They came and took care of my claim for my central air in a matter of minutes. My experience with Liberty was excellent.
Thank you for sharing your excellent experience with Liberty, Brian!
We’re thrilled to hear that our responsiveness and quick handling met your expectations, resolving your claim for central air with such efficiency. Your satisfaction is our top priority, and knowing your experience was positive is gratifying.
We’re always here to assist you with quality care and support whenever you need it!
Reviewed May 2, 2026
Alex was very helpful in determining what type of coverage we needed and helped us find discounts, too! LHG covered the house and the pool! Plus, we were able to wait until our tax refund came through to pay for it.
Thank you for taking the time to share your experience with us, Ann!
We're delighted to hear how helpful Alex was in guiding you to choose the right coverage and gain discounts. We're pleased we've met your needs while aligning with your preference for managing the payment schedule conveniently.
If you have more questions or need any further assistance, don't hesitate to get in touch. We value your feedback and look forward to serving you in the future!
Reviewed May 2, 2026
I filed a claim for my AC unit with Liberty Home Guard on April 14th, and as of April 30th, there has been no resolution. While they were quick to send out a technician and collect the $125 service fee, the process completely stalled afterward. I’ve called multiple times for updates, and on at least three separate occasions I was told to “please allow 1–2 business days,” yet nothing ever changes. It feels like I’m just being given the same scripted response over and over with no real progress being made.
Based on my experience and similar to what many other reviews mention, they seem efficient at getting their fee but extremely slow when it comes to actually addressing the issue. I’m also concerned, given what others have said, that they may ultimately claim the unit is too old and offer only minimal coverage toward a fix or replacement.
Another thing worth pointing out is that many of the positive reviews appear to focus on friendly or responsive customer service reps rather than the actual outcome of claims or what is truly covered. That doesn’t reflect the full experience when you’re dealing with a real issue that needs resolution. Additionally, despite being told that the customer success team would follow up, I have not been contacted at all. Based on my experience, there is little to no proactive communication once the initial service visit is completed. I pay a significant amount for this home warranty expecting peace of mind, but so far, I’ve received little to no value in return. This has been a frustrating and disappointing experience.
Hello Evan!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed May 2, 2026
I did not like my first experience, very bad. My dryer wasn't working and needed replacement, they just gave me 250….That is a scam alert,
Hello Shamim!
We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns.
Thank you for taking the time to share your experience.
Reviewed May 1, 2026
Our water heater went out for some reason. I tried to restart it, but I could not restart it. A repairman came out, got it restarted, and we've had no issues since then. We have Liberty Home Guard for about 10 days over a year and this was the second time we've used them in the house. It was handled quickly, efficiently, and wonderfully. I have no complaints. But the first one was handled badly and it was a claim for a double oven that is 20+ years old.
When I asked for service on it, they sent a guy out. He inspected it and he said we needed to replace some parts. Then, I heard back from Liberty Home Guard and they couldn't find the parts. They aren't made anymore, so we needed a replacement. But because it was a high-end oven and I didn't buy high-end oven coverage, they couldn't cover it. The thing is, when I purchased the package from Liberty, I was never told that there are high-end ovens and low-end ovens, and you need to pay for a high-end oven if you want service on that. To me, an oven is an oven. So, it was a very bad experience because I have a high-end dishwasher, a high-end stove, and a high-end oven. Nowhere was I ever told anything about needing high-end coverage. So, those three things are 20+ years old and they won't cover them, which is a bit frustrating.
Hello Scott!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed May 1, 2026
I was beyond impressed by the patient service and attentive care provided by Mr. Jeremy ** when expediting our claim for the replacement of our central air conditioning system. His knowledge and experience also came into play in guiding us toward the best option on how to proceed. Liberty Home Guard was well represented by him and his team!
Thank you for sharing your wonderful experience with Mr. Jeremy and our Liberty Home Guard team!
We're delighted to hear that Jeremy's expertise and attentive care impressed you throughout your claim process. It’s also great to know he helped guide you towards the best options for your air conditioning replacement.
Your feedback is tremendously valuable to us, and we're proud of our team's representation. Should you need further assistance, we're always here to help!
Reviewed April 30, 2026
The representative Hunter was professional and polite. Hunter answered all my questions and concerns. Hunter offered other options, but the policy I’ve chosen was great. Detailed information about the policy were provided clearly. Thank you Hunter. 5⭐️.
Thank you for sharing your positive experience with us, Karen!
We're thrilled to hear how Hunter's professionalism and clarity made selecting the right policy a pleasant process. We hope to continue exceeding your expectations with every interaction.
Please feel free to reach out if you have any more questions or need assistance. Thank you for choosing us!
Reviewed April 30, 2026
Dave ** was great with me today, helped me pick the best option for what I was looking for and we were able to finish everything up within just a few minutes!! Very grateful for how responsive he was as well, great experience all around!!!
Thank you for sharing your positive experience with us, Michelle!
We are thrilled to hear how Dave guided you to find the perfect option so efficiently. It's fantastic to know that his responsiveness and the overall service provided met your expectations.
We appreciate your feedback and look forward to continuing to offer you outstanding service.
Reviewed April 29, 2026
I had the pleasure of having Hunter help me sign up with your company today. He was so patient, kind, and understanding. He provided all the information my husband and I needed and helped us pick the best option for our home. I truly feel like my family made a good choice by switching our plan to liberty home guard. Thank you Hunter!!!
Thank you for sharing your positive experience with us, Kiara!
We're thrilled to hear how Hunter's patience and understanding made signing up for our services smooth and informative. Providing individual attention and helpful guidance is a key part of what we strive for. We appreciate your feedback and are delighted that you feel confident in your choice.
Please reach out anytime if you need further assistance. Thank you for choosing Liberty Home Guard!
Reviewed April 29, 2026
Kevin ** did a thorough job of explaining all the options and also worked to get me an even better rate with additional discounts that could be applied. He was very personable and responsive to my questions and concerns and worked to alleviate those. Overall, I had a great experience working with Kevin.
Thank you for sharing your positive experience with us, Stacy!
We're delighted to hear how Kevin ensured a thorough understanding of your options and secured an excellent rate with discounts. His personable and responsive approach aligns well with our commitment to exceptional service.
Should you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and are thrilled to have delivered a great experience to you!
Reviewed April 29, 2026
If everyone at Liberty is gonna be as fabulous as Alex, then I will be a customer for life. He was a terrific salesperson-really took the time to get to know me and my needs. He was thoughtful in his responses and very detailed in explaining coverage and why Liberty is the best home warranty company. I also never felt pressured, rather reassured. There’s the old adage, you get what you pay for. With Liberty I know I’m getting comprehensive coverage with minimal exclusions at a very fair price. I couldn’t be happier!
Thank you for sharing your exciting experience with us, Matthew!
We're thrilled to hear that Alex exceeded your expectations and provided detailed and pressure-free service. It's rewarding to know that our comprehensive coverage aligns with your needs at a valuable rate. Your kind words motivate us to continue delivering exceptional service.
If there's ever anything you need, we're here to help. Wishing you continued satisfaction and peace of mind with our services!
Reviewed April 29, 2026
Sonny ** was very helpful. He outlined my options and provided a price I was very pleased with. He extended a no-pressure experience that aided in my decision to extend my home-warranty for 72 months. Thank you Sonny.
Thank you for sharing your positive experience, Louie!
We're thrilled to hear that Sonny provided such helpful, no-pressure guidance throughout your home warranty extension decision process. It's wonderful to know you are pleased with the options and pricing he presented. Providing you with a comfortable experience is always our goal, and we're proud that Sonny demonstrated just that.
Please don't hesitate to reach out if you need anything further. We appreciate your feedback and look forward to continuing to serve you well!
Reviewed April 29, 2026
So far, my experience with Liberty has been great. My only thing is that with one of the claims at my rental, we had been sent multiple technical people to fix the issue, and the minute that they leave, it keeps happening again the week after. My concern with that was suggesting alternative methods of fixing it. So we ended up having to buy another appliance. We had to deal with this for a good six months.
Thank you for sharing your experience with us, Claudine!
While we're glad to hear that your overall experience has been positive, we're sorry to learn about the repeated problem with your rental's appliance. It's troubling that the issue persisted despite several attempts to fix it and ended with you having to purchase a new item. We value your feedback and will use it to improve our service.
If there's anything more we can do to assist, please don’t hesitate to reach out.
Reviewed April 29, 2026
I feel like I was lied to after I read the contract. Your people act like car salesman. I need a call from customer service asap. They told me I was saving money going longer and I’m not. The yearly price is more and he acted like the “bonus month” made it a lower price.
Hello Matt!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed April 28, 2026
Kevin was very helpful and explaining the way the Liberty Warranty process works and what is covered in getting me the best deal that I was comfortable with. I look forward to having the policy and working with him in the future, thank you!
Thank you for sharing your positive experience with us, Nina!
We're thrilled to hear that Kevin was helpful in explaining the warranty process and securing a deal you felt comfortable with. We're proud of his efforts to ensure clarity and support throughout your experience.
We look forward to providing you with excellent service and welcome any questions you might have in the future. Thank you for choosing us!
Reviewed April 28, 2026
I was looking for a plan for my primary home. Kevin was great with his communication and clearly laid out and explained the various plan options. He was courteous, patient and professional and provided excellent customer service.
Thank you for sharing your enjoyable experience with us, Dieter!
We're delighted to hear that Kevin provided excellent communication and customer service by clearly explaining the plan options for your home. His professionalism, patience, and courteous approach reflect our commitment to delivering outstanding assistance.
We're glad that we could support your decision with such clarity and decorum. Should you need any further help, please reach out to us.
Reviewed April 28, 2026
Hunter was great. Asked him to follow up on a specific date and he did. Very professional, explained my options, did not try to upsell me. Often times sales people do not listen. One of the keys to sales is listening and then talking. Hunter understands this and demonstrates it well. I appreciate how he handled the sales cycle.
Thank you for sharing your positive experience with Hunter!
We're thrilled to hear about his professionalism and diligence in handling your request. It's great to know that he prioritizes listening and advising without pressure. Your satisfaction with the sales process reflects his commitment to exceptional service, which we're proud to foster.
We appreciate your feedback and look forward to continuing to serve you with the same level of excellence in the future.
Reviewed April 28, 2026
Dave explained thoroughly all of my options and plans available. I hope I am very satisfied with changing to Liberty so that I can continue to renew the contract in the future. I am happy with the clear understanding of the contract and terms.
Thank you for sharing your positive experience with us, Tess!
We're thrilled to hear that Dave was able to thoroughly explain your options and plans, and we're glad you have a clear understanding of the contract and terms. Your satisfaction is our priority, and we're delighted you chose us. Should you need any assistance in the future, feel free to reach out.
We look forward to serving and renewing your trust in sparing no moments toward superb service offered! Enjoy your experience with Liberty.
Reviewed April 27, 2026
LHG is amazing. Sam is very respectful and attentive to the needs of the customer. He made a great sale but also provided me with value. He is an excellent customer service provider. I am in the customer service industry and I think he deserves to be promoted.
Thank you for sharing your positive experience with us, Arnab!
We are delighted to know Sam was respectful and attentive to your needs, delivering value and great service. Your praise, especially coming from a fellow customer service professional, means a lot. Recognizing such exceptional service truly fuels our commitment to excellence.
We hope to continue meeting and exceeding your expectations. Don't hesitate to reach out if you need anything else. We appreciate your feedback and support!
Reviewed April 27, 2026
I feel so fortunate to have found Liberty Home Guard and work with Dave. He was patient and informative and really helped me understand the policy, both the benefits and the questions to be asked. Thank you.
Thank you for sharing your positive experience with us, Jeanette!
We're delighted to hear how Dave's patience and informative approach helped you understand the policy better. Providing clear and comprehensive information is a critical part of our service, and it's fantastic to know that Dave met those expectations.
We appreciate your generous feedback and are thrilled to have you as part of our community. Should you have any more questions, we're always here to assist!
Reviewed April 27, 2026
Great company to deal with. Contract just came up for renewal. Was notified well in advance, was provided options available to me, with absolutely no pressure to choose multi-year contract instead of one-year I opted for. Very unusual for sales and support departments of companies to actually provide the name of the person assisting the customer, but LHG does. Thanks Freddy ** for making our renewal pleasurable and easy. Was so impressed that I enrolled our daughter in LHG Total Home Guard, as well.
Thank you for sharing your experience, Ron!
We're delighted to hear about the smooth renewal process and that you're happy with the service LHG and Freddy provided. It's fantastic to know Freddie left such a positive impression that influenced your decision to extend our protection plans to your daughter.
If you have any additional needs or questions, please feel free to reach out. We're always here to assist and appreciate your confidence in us!
Reviewed April 27, 2026
Mike was very helpful and able to answer my questions regarding add ons for specific systems. He put me on hold a couple of times to verify and provided additional discounts for the initial term. Hopefully my experience with the rest of the company is as good as he set the bar high.
Thank you for sharing your positive experience with us, Richard!
We're delighted to hear how Mike assisted you with questions about add-ons and even provided additional discounts. He truly set a high bar, and we strive to ensure your encounters with the rest of our team match this level of excellence.
Should you have further questions, we're here to help. Thank you for choosing us and sharing your feedback!
Reviewed April 27, 2026
Dave ** did a great job answering my questions and providing what I needed to make a decision. In addition, he was very pleasant to deal with. You ought to reward him well! Specifically, the explanation of customer satisfaction ratings and the several bonuses for extended coverage and new homeowners.
Thank you for sharing your positive experience with us, Steven!
We’re delighted to hear how Dave answered your questions and made the decision process enjoyable. It's encouraging to know his explanations about customer satisfaction and bonus offers imparted so much valuable information. We believe customer satisfaction is vital, and it seems Dave exemplifies these values excellently.
Rewards discussions will surely follow rewarding feedback like yours. We appreciate your acknowledgment and we’re thrilled to have you with us!
Reviewed April 27, 2026
I called to get a quote. Jonathan answered all of my questions without hesitation! We were switching from a very well-known home warranty company that we held for five years that just did not provide great customer service. Jonathan was absolutely wonderful! Very polite, explained everything in detail when I asked, just great all around customer service.
Thank you for highlighting your excellent experience with Jonathan.
We're thrilled to hear about the attentive, polite, and thorough customer service you received. Providing clear and courteous communication is central to our team's values. We hope to continue delivering top-notch service and if you ever have more questions, we're here to assist.
Thank you for choosing us and sharing your positive feedback!
Reviewed April 27, 2026
I will never recommend this company. They took too long to find a technician. I found one in my own. I paid $1700 for the repair. Send them a paid invoice. They sent me back only $500.00. I have called a couple of times to explain it to me why I didn't get the full amount. After waiting for a couple a weeks this guy call Ali, call me back and told me that's all they are going cover. After being with this company for more than I Year and never call for service, only one time. I felt that I was ripped off. They still owe me for $85.00 call that Ali told me that I will getting back. It's already more than three month and I have not heard from them. They are not very professional calling you back and let you know was going on. I hope they read this comment and send me the $85.00.
Hello Edgar!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed April 27, 2026
The exhaust fan in the bathroom needed to be fixed. I called Liberty, and they provided me with a professional to come out and repair that. The guy came out and did a professional service. He looked at the situation and provided the best solution for it. He was quick about it as well. He went to go get the equipment or supplies he needed from the hardware store. Inside the system itself, he had to make a new frame. He did some expert work to resize that and hook that up to electricity to make that work, which was excellent. Within two hours max, he replaced the exhaust fan and I had my fan working since then.
When filing a claim, the website is supposed to be user-friendly. It's easier way than calling in ‘cause when you call in, you have to wait a long time to get somebody. But providing information on the website to get the problem solved can be confusing. Other than that, you make the payment, understand the status of the claim and find out who is coming. While they have notifications that come through email, they also have a text. That's nice on notification.
In today's world, you can't do everything. I don't have all those skill sets especially with electricity and plumbing. Having Liberty Home Guard saves me a lot of money. However, they could provide a more transparent understanding of the agreement of what's covered. There are exceptions on certain things. For instance, when you have an air conditioner, there's certain maintenance that you have to do on a yearly basis to make sure you're getting your coverage. It's also a long wait time for customer service and sometimes there is a miscommunication.
Reviewed April 26, 2026
Sean was knowledgeable, patient, and completely straightforward — no pressure, no confusing fine print. He listened to what I needed, explained my options clearly, and helped me find the perfect home warranty plan for my budget. If you're shopping for coverage, ask for Sean. You won't be disappointed!
Thank you for sharing your wonderful experience with us, Jack!
We're delighted to hear how Sean made the process of finding the perfect home warranty plan seamless and stress-free. His ability to listen attentively and explain options clearly reflects our commitment to exceptional service. Your recommendation means a lot to us, and we’re thrilled to know Sean provided the support you needed.
If you have any further questions, feel free to reach out anytime. Thank you for choosing us!
Reviewed April 26, 2026
I filed a claim with Liberty for a garage door issue. The repairman who came out did a great job. It's been about two years since I've been using Liberty and I like the low deductibles. However, the coverage for AC needs to be improved. They only give you about $5,000, and that needs to be increased about $10,000. Other than that, I would recommend them.
Original Review: April 25, 2026
I'm a widow who isn't very handy so I decided to purchase a home warranty. However, I do not recommend this company. The very first repair request was denied because there's a 10-year parts warranty on my ac and heating unit. I was told the repair bill would be $1650 and the technician would order the part from Carrier. They offered to pay $300 toward the bill. This was after waiting almost a month while the repair was "under review". No one bothered to communicate with me at any point during the review process. I called almost daily for two weeks and was just told it was under review. I feel ripped off because I was not told upfront that anything under a parts warranty wouldn't be covered. It's in the contract fine print, I discovered. So far, this company hasn't been very helpful or kind. I'm considering cancelling at this point since the customer service has been terrible and I now know the warranty doesn't really cover everything.
Hello Kristi!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed April 24, 2026
Avoid this home warranty if you can. This is my first time filing a claim after being insured with them for a couple of years, and the experience has been extremely frustrating. My refrigerator broke down, and the technician initially diagnosed a faulty fan motor. After replacing the fan motor, the refrigerator still didn’t work. The technician then submitted a request for additional repairs, but the claim has since stalled. The company has not paid the technician for the initial repair, and as a result, the technician is refusing to return to complete the job.
When I contacted customer service, the representative had no clear plan to resolve the issue. I asked to speak with a supervisor, but was only told to wait 48 hours for a callback. It has now been over a month since I opened the claim, and there are still no signs of progress or resolution. Overall, this has been a very disappointing and frustrating experience.
Thanks,Cindy
Hello Cindy!
We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter.
Thank you for bringing it to our attention.
Reviewed April 24, 2026
I had a fantastic experience with MIKE. He was very fast in responding to my inquiry, and friendly. He made the whole process of getting a home warranty simple and stress-free. I definitely recommend Liberty and If you're looking for a reliable, trustworthy representative ask for mike, he is very knowledgeable and trustworthy, most of all he is extremely professional, polite and describes the items covered very well.
Thank you for sharing your fantastic experience with us, Larry!
We're thrilled to hear how Mike provided outstanding service—ensuring the home warranty process was stress-free and easy. His fast response time and professionalism reflect our commitment to support and service excellence. We're delighted your encounters have left a positive impression, and your recommendation is greatly appreciated.
Should you have any additional questions or need further assistance, feel free to reach out. Thank you for choosing Liberty!
Reviewed April 24, 2026
So far, my experience with Liberty has been good. I don't have that many claims, but when I have claims, they seem to take care of them okay. I tried different companies, and so far, this has been the best one. Some of the stuff, for Arizona, especially air conditioners, it's really good to have Liberty Home. I have an older house, so having Liberty works out pretty well.
For my recent claim, I have a brand-new air conditioner I put in, and it was about my thermostat, which wasn't acting right, and it wasn't Bluetoothing like it should. The guy that Liberty hired for me, RJ Heating, came out, diagnosed it, and fixed it. It was all good. I'm happy, I'm gonna keep them.
Reviewed April 23, 2026
Much appreciation to Keith for reaching out and working with me. I am pleased with the warranty I purchased and happy to have the peace of mind for my new house. I appreciate not being pressured to buy or buy more coverage than I needed. Thank you.
Thank you for your kind words, Charmelle!
It’s wonderful to hear that Keith provided you with outstanding service and helped you feel at ease with your warranty purchase. We're committed to ensuring our customers grasp the coverage without any sales pressure, and we're delighted that Keith met those expectations.
Should you need any further assistance, we are here to help. Your trust is greatly appreciated!
Reviewed April 23, 2026
Working with Jacob was easy and fast to work with. He answered my questions I had. I was shopping around rates and he explained the different plans. I decided to purchase from him based on his knowledge.
Thank you for sharing your positive experience with us, Suzanne!
We're delighted to hear that Jacob provided quick and seamless assistance, answering all your inquiries about the different plans we offer. It's inspiring to know that his knowledge assisted you when deciding what best fits your needs. Ensuring our customers feel confident and informed in their choices is our top priority.
Should you have any more questions or need further assistance in the future, please feel free to reach out. We greatly appreciate your trust and look forward to serving you as valued clients.
Reviewed April 23, 2026
I really appreciated Kevin’s help today. He took the time to walk me through the long-term outlook and provided a clear explanation of the pro-rata details, which gave me a lot of peace of mind regarding the strategy.
Thank you for sharing your wonderful experience with us, Rahul!
We're delighted to hear that Kevin was able to provide such helpful guidance, walking you through the details and strategies with clarity. Knowing you feel peace of mind after understanding the long-term outlook is truly gratifying, as our goal is to offer our clients practical and thoughtful assistance. Your acknowledgment inspires us to maintain the high standards of service quality that we strive for daily.
Should you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to continuing to support your needs in the future!
Reviewed April 23, 2026
Jacob was extremely professional and made my experience pleasant and simple. He explained my options to me in a way that was easy to understand and helped me choose the one that was best for me. I am very happy with the service I received and would definitely recommend.
Thank you for sharing your exceptional experience with us, Lynne!
We're thrilled to hear that Jacob's professionalism and ability to make everything straightforward left a lasting impression. By clearly explaining your options and assisting you in choosing the best one, Jacob beautifully exemplified the high standards we strive for in delivering great customer service. Your happiness with our service is incredibly gratifying, and your recommendation means a lot to us. We're looking forward to serving you and ensuring pleasant experiences in the future.
If you need any further assistance, feel free to reach out to us anytime.
Reviewed April 23, 2026
Thank you Jacob ** for helping me reinstate my Home Warranty Insurance after it relapsing due to my husband passing last Nov 23, 2025. Your patience & kindness is appreciated. Your Company DOES NEED a better way to inform your loyal customers, especially widows that know nothing about your company, that their policy has lapsed! There’s SO many scammers inundating me in the mail, on the phone & emails! Jacob told me all the old account numbers, which helped me confirm I was with the correct company we had been with. Thank you! ☺️
Thank you for taking the time to share your experience with us, and please accept our condolences for your recent loss, Charlotte.
We truly appreciate your honest feedback and are glad Jacob was there to assist you through the process of reinstating your Home Warranty Insurance. We understand the importance of clear communication and will take your valuable suggestion about improving our notification system to heart.
If there's anything more you need or any other way we can support you, please don't hesitate to reach out. Your peace of mind is important to us, and we're committed to providing the best service possible. Thank you once again for trusting us.
Reviewed April 23, 2026
After my previous home warranty company raised my rates, and wanted me to pay almost double than what I paid last year, I went online and researched for the number one home warranty company. Liberty Home Guard came up, the representative that called me was very descriptive, respectful, and answered all of my questions. He provided me all the information I needed to know. Thank you, Mike, and thank you, Liberty Home Guard, for all of your help and assistance. I am very glad that I spoke to Mike because he actually provided me with all the information I needed to know about the policy. I definitely highly recommend him to everyone. Thank you, Mike.
Thank you for taking the time to share your positive experience with Liberty Home Guard, Basir!
We are thrilled to hear that our representative provided clear and respectful service, addressing all your inquiries. Choosing the right home warranty can be critical, and we're glad Mike was able to assist you with all necessary information. Your recommendation means the world to us, as providing exceptional service is our top priority.
We look forward to meeting your warranty needs in the future and are continuously here to support you. Thank you again for choosing Liberty Home Guard!
Reviewed April 23, 2026
I Googled home warranties, and Liberty came up. I used to have American Home Shield, and I was paying double what I'm paying now. Their claim process was fast, faster than AHS. I have a home in Las Vegas, and the bathtub was plugged, and I'm not there, but they made it very easy for me. My nephew stays there, and he's 20. To get him to stick his feet in the ground is hard, but they worked around it, and they were able to come and fix it, and it was done within two days. When I had American Home Shield, they would come out, look at what was wrong, then have to report it, then get back to me in a week. Liberty doesn’t do that. They just come out and fix it.
Reviewed April 22, 2026
Jon ** was outstanding, informative and knew exactly what he was doing! He walked us through every step and gave us advice on what’s best for me and my family. Loved his work!! Thanks again for helping us out.
Thank you for taking the time to share your wonderful experience, Monika.
We're thrilled to hear that he provided you with outstanding service and effectively guided you and your family through the process. Feedback like yours reinforces our commitment to delivering knowledgeable and personalized support. We’re grateful for your kind words and pleased that Jon’s expertise and advice positively impacted your decision-making.
Thank you once again for recognizing his efforts, and we're here to assist you anytime you need!
Reviewed April 22, 2026
Jon ** was incredibly helpful, understanding and patient! He walked us through every step and explained each plan thoroughly. Would refer friends and family to him. Thank you Jon for the excellent work!! Best of luck to you and the team.
Thank you for sharing your delightful experience with us, Rachel!
We're thrilled to hear how Jon provided such incredible support, making sure that each plan was thoroughly explained, showcasing understanding and patience every step of the way. It means a great deal to us to know that his efforts left a positive impression, and we're thankful for your wonderful recommendation. Positive experiences like yours reaffirm our commitment to providing exceptional service to all our customers.
Your kindness and encouragement everything by refers spreads exponential sparks capturing eternally blessings across high pitched higher dynamism is greatly appreciated. Best wishes to you, and thank you once again for your generous review and acknowledgments!
Reviewed April 22, 2026
Jon ** is a highly reliable and professional individual who is consistently a pleasure to work with. He communicates clearly and effectively, ensuring that expectations are always understood and met. His attention to detail, strong work ethic, and commitment to delivering on time set him apart. Jon approaches every task with a positive attitude and a solutions-oriented mindset, making collaboration seamless and productive. I would highly recommend him to anyone seeking someone dependable, efficient, and easy to work with.
Thank you for sharing your glowing review, Ariel!
Your recommendation speaks volumes, and it is respected as an affirmation of the dependable and efficient service Jon provides. We are appreciative of customers like you and grateful for your kind words.
For any future needs or refinements in service, we're here to offer any support you may need. Thank you again for this beautiful review and for choosing us strengthened by Jon’s remarkable publicly praised expertise! We appreciate it so much.
Reviewed April 22, 2026
Jon ** is a dependable and detail-oriented professional who consistently delivers high-quality work. He communicates clearly and keeps everyone on the same page, making collaboration smooth and efficient. Jon is proactive when it comes to solving problems and always follows through on his commitments. His positive attitude and strong work ethic make him a pleasure to work with, and he’s someone you can trust to get the job done right. I would gladly recommend him to anyone looking for a reliable and capable team member.
Thank you for taking the time to give us such encouraging feedback, Nathan!
It’s heartening to hear your high praise for Jon's dependable work and his clear communication skills, making collaboration both smooth and effective. We’re delighted to know his proactive solutions, commitment to following through, and positive attitude contributed to your great experience. Your trust and recommendation mean a lot, and we're thrilled you’ve had such a positive interaction working with him.
For any future needs, we're here to continue providing the reliable support and quality service you’ve come to suspect. Thank you once again for recommending us!
Reviewed April 22, 2026
Woww! Liberty Home Guard for the win! Ask for Jon **, you must. He seriously made the signup so so easy and explained everything very simply! Highly recommend. He got back to me so quickly and made sure I went with the right package that fit my needs. The best!
Thank you for sharing such an exuberant review, Stephanie!
It's fantastic to hear that Jon provided exceptional service, making your sign-up process easy and straightforward. We’re delighted he promptly responded and effectively communicated the available options, ensuring you chose the package that best suited your needs. Your high recommendation truly reflects the commitment to service we strive to provide.
Should you have any further questions or need assistance, please feel assured in reaching out. We look forward to serving you in the future. Thank you for choosing Liberty Home Guard!
Reviewed April 22, 2026
Liberty Home was really a pleasure working with! Ask for Jon, he was a big help. He was very understanding and patient with all my questions. Highly recommend him! He was very thorough, responsive and was able to patiently guide me through the entire process!
Thank you for sharing your wonderful review with us, Kyle!
We're thrilled to hear that Jon provided an exceptional experience while guiding you through the process. His understanding, patience, and thorough approach perfectly align with our aims at Liberty, ensuring that each customer feels well-informed and supported. Your high praise and recommendation mean a lot to us, and it reaffirms our commitments to excellence in service.
Should you need further assistance or have more questions, please feel free to reach out. We're here to help. Thank you once again for choosing Liberty Home, and we look forward to assisting you again in the future!
Reviewed April 22, 2026
I had a great experience working with my sales rep Dave, while learning about home warranty coverage. He took the time to explain everything clearly, without rushing or pressuring me into a decision. What really stood out was how he broke down the differences between plans and answered all of my questions honestly.
Thank you for taking the time to leave such a positive review, Steve!
We're thrilled to hear about the exceptional experience you had with Dave. It's fantastic to know that he was helpful in explaining the nuances of home warranty coverage and the differences between plans without any pressure. Dave’s ability to communicate clearly and address all your questions speaks greatly of the service quality we aspire to provide.
We appreciate your trust in us, and we’re delighted you found peace of mind with your purchasing experience. If you have any further questions or need support, don’t hesitate to reach out. Welcome to having the right coverage, from compassionate experts. Thanks again for choosing us!
Reviewed April 22, 2026
I’ve personally had bad experiences with home warranty companies in the past, which made me hesitant at first. However, after going through this process, I’m now confident that the industry has improved significantly. Mel was extremely helpful from start to finish. He took the time to walk me through everything in detail and made sure I fully understood how the coverage works. His patience and knowledge really stood out and made the entire experience much more comfortable. Because of Mel, I feel confident that Liberty will stand by their service and assist me with any issues that may come up down the road. I’m looking forward to building a long-term relationship and truly appreciate all the help he provided throughout the process.
Thank you for sharing your heartening experience with us, Alex!
It's wonderful to hear how positively your journey shifted from previous hesitations to confidence in our service. I'm particularly pleased to know that Mel's dedication played a crucial role in this transition. His attention to detail and patient explanation clearly left a great impact, reinforcing the commitment we strive for at Liberty. We genuinely value fostering long-term relationships and continuously assuring our customers with standout service.
Should you ever need assistance, rest assured we're here to help with any queries or issues. Thank you for choosing and trusting Liberty with your home warranty needs!
Reviewed April 22, 2026
Absolute worst experience I have EVER had with a company in the last 20 years! Overcharged me almost $1200 for membership at first and it took me two weeks to get that straight and a refund. If you have this membership, you better monitor your credit card because they charge on it without any notification to you. You can never get a fluent English-speaking rep. They send the lowest of the lowest repair techs to your home. Borderline crooks is who they send. One tech they sent smelled so terrible of ** that I had to vent my home out and spray everything down to get the ** smell out of my home. Tech talked the entire time on his headset to a friend about friend things while he was “working” on my appliance.
Techs never fixed my dryer and actually made it worse. Liberty agreed to replace my dryer but stated it was 13 years old and would only allow $187 towards a new one. So the “replacement” bs in their policy is BS! Told them they didn’t even make that dryer 13 years ago and that I had a receipt showing I bought it less than two years ago from Lowe’s. They asked for receipt and stated they would call back with a resolution.
Three days later, they called back and stated they were sending a 3rd tech to repair my dryer, you know, the one they said needed replacing, but only because they thought they would only have to pay $187. Now all of sudden, they want to try to fix my dryer for a 3rd time. I was livid. I requested to cancel my policy and get a refund. Again, they tried to screw me on the refund. Eventually settled for an amount. I just wanted out. Now I’m trying to remove my credit card information from their site, and I can’t. They also say they can’t. Getting a new card issued as a result. DO YOURSELF A FAVOR and STAY AWAY FROM THESE CROOKS! You have been forewarned!
Hello Mike!
We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right.
Thank you for letting us know about this issue.
Reviewed April 22, 2026
I'm not happy with Liberty at all. I'm asking for a refund of all the money I paid towards it. I'm waiting to hear back from them. I've been trying to do this for the past six weeks and have not gotten anywhere yet.
When I submitted a claim, I saw a text message saying, “This is the name of the person coming out.” The contractor came out and looked at it, and either was able to repair it, or, as in our current case with our microwave convection oven, it couldn't be repaired. But they will not replace it with the same type of microwave. They want to give us a little, tiny microwave for the countertop, which will not work, or $300. I would have a big hole in my cabinet wall, where the microwave is. I didn’t care if it was the same brand, but it had to be the same size, or it wouldn't work. I'm very disappointed with them. I asked to get a full refund of what I paid for it, but they, of course, are not going to do that.
But when I had a claim for the ice maker, it was no problem. We've had Liberty for several years. And that's why we bought this home warranty, so that it would cover our appliances if they broke down and needed to be replaced. But, they told me, “If you look at your contract and the fine print, it does not say they have to replace it with a like appliance.” But I trusted their salesman. The salesman told me that they would replace it with a like product.
Reviewed April 21, 2026
Mel was great to work with. Mel walked me through the whole process and offered a lot of information. I would definitely recommend to anyone! Great experience. 10/10. Mel made my purchase from home warranty much easier than I thought it would be.
Thank you for sharing your fantastic review with us, Ariana!
We're thrilled to hear that Mel made your experience with a home warranty seamless and enjoyable. We strive to ensure our team provides informative support throughout the process, so it's wonderful to know Mel's efforts were recognized and appreciated. Your enthusiasm and recommendation are incredibly rewarding to us.
Thank you for choosing us for your home warranty needs. Should you need further assistance or have any questions in the future, don't hesitate to contact us. We look forward to continuing to provide exceptional service in the years to come!
Reviewed April 21, 2026
We had spoken to another home warranty company prior to calling Liberty. The plans offered by both were comparable, but we chose Liberty specifically based on the service we got from Keith **. He patiently listened to our questions and took time to carefully explain all the details of the plan. He discussed different payment options but never made us feel obligated to buy anything. He also shared information about the company. We love that Liberty is veteran-owned. There are many companies offering similar plans, but Keith’s service is what made us choose Liberty.
Thank you for sharing your thoughtful review, Linda!
We are thrilled to hear about the excellent service you received from Keith. His thoroughness and commitment to transparent and detailed communication reflect the foundational values we aim to offer each customer. It's wonderful to learn that Keith's patience and expertise helped you feel confident in your choice to select Liberty and highlighted the unique aspects you appreciated, like our veteran ownership.
We understand how crucial knowledgeable support is in making such decisive choices, and we're pleased to see it made your experience a positive one. Thank you for selecting Liberty for your home warranty needs. We're eager to continue exceeding your expectations and are always here if you need any further assistance!
Reviewed April 21, 2026
I just bought two 6-year senior policies for our two homes from Harry **. He could not have been more thorough and professional, answering my many questions patiently. You have a star there!! He is amazing!
Thank you for taking the time to describe your delightful experience with us, Alexandra!
We are thrilled to hear that Harry provided you with remarkable service and couldn't be happier to know that his professionalism and thoroughness left such a positive impression. Ensuring our customers receive attentive guidance and never run out of patience or answers is a cornerstone of our service philosophy. Harry is indeed a valued member of our team, and it's rewarding to know his efforts have significantly enhanced your customer experience.
Thank you for choosing us for your policies. We look forward to continuing this exemplary service for you in the years to come. If there’s ever more we can do to assist, please let us know.
Reviewed April 21, 2026
Freddy was helpful and patient. I've had Liberty for 3 years and I love it. They are responsive and doesn't hassle me when there is an issue with my appliances. They reach out to you when it's time to renew and that is helpful.
Thank you for sharing your positive experience with us, Tammi!
We are delighted to hear how supportive and helpful Freddy was in your interactions, truly aligning with our customer-focused approach. It's wonderful to know that we've consistently provided responsive service without any hassle regarding appliance issues. Noticing details like reaching out for renewals, our aim is to ensure each aspect of customer service enriches your satisfaction with Liberty.
Your three-year commitment reinforces our assurance that responsive assistance contributes to a mutually valued relationship. We appreciate your feedback as it serves to fuel our continued commitment to provide punctual, fair, and enlightened support setting.
Thank you for choosing Liberty, and we are excited to continue maintaining this standard for years to come!
Reviewed April 21, 2026
Kevin ** was a huge help in guiding me through my home warranty options. He was extremely patient with my questions and made sure I understood all the details before moving forward. It’s rare to find someone so informative and genuinely helpful.
Thank you for sharing your fantastic experience with us, Chayanit!
We are thrilled to hear how supportive and informative Kevin was in guiding you through your home warranty options. Ensuring that our team is both patient and thorough in explaining every detail supports our mission to provide customer-first service. It’s wonderful to know that Kevin played a crucial role and exceeded your expectations with his attentive assistance.
Your appreciation of his informative approach and help reassures our commitment to excellence. We are grateful for your positive feedback, and we look forward to continuing to provide such outstanding service anytime you may need assistance. Thank you for your trust!
Reviewed April 21, 2026
I was provided exceptional service with Liberty Home Guard. I was very pleased with my renewal rate for the next 3.5 years with the option to cancel at anytime. The representative who assisted me with the renewal “Freddy” was patient and professional the entire experience. I highly recommend Liberty Home Guard for home warranty plans!
Thank you for sharing your fantastic experience with us, Danielle!
We are thrilled to hear about the exceptional service Freddy provided during your renewal process with Liberty Home Guard. Ensuring that our customers receive attentive and professional care is at the heart of our commitment. We’re delighted that you were pleased with your renewal rate and the flexibility of your plan.
Your high recommendation means a lot to us. We are grateful for your trust and look forward to serving you confidently in the future. Should you need any assistance or have further questions, feel free to reach out anytime. Thank you for choosing Liberty Home Guard!
Reviewed April 21, 2026
We were having problems where the heater was running, but not pushing out any hot air. We submitted a claim online with Liberty. Overall, it was pretty good. The hardest part was that they wanted me to be very specific about the pieces and parts of the machinery. It was easy to do when it's a refrigerator, and you can go in there, and you can take a snap of the little card plate, in the fridge, or the washer, dryer. But on these heaters and AC units, there are multiple parts. Over time, they may get repaired and replaced, and trying to find those, that was the hardest part.
As far as pushing that out and getting the submission, just having to go through and put information in that was as right as I could get it, so that it would accept, I just did my best, and it was a little bit challenging. But I went through that and I had to pay my deductible. And based on what the technician identified, there would be a determination on whether or not the repair or replacement would be covered at that time. It's all standard stuff. They sent a service provider to review everything, and then we could get back to them as far as billing.
The tech was awesome. He was very clear and concise. He made it very clear what my window was to get him back and let me know how to contact him, how to contact Liberty, and get him back out there. He went through everything. He was very thorough as far as asking questions of what was going on at the time, what the challenge was.
Because when he was there, it was working fine. And that's where it kind of came out, that occasionally, you can get the vents covered for whatever reason, snow, ice, leaves. If the vents get clogged up or covered up, they can't vent adequately. So, then safety protocols kick in on the units. They're designed to keep gas and fumes, carbon monoxide, and everything else from backing up, because you can't get proper exhaust on your roof. “We see it happen. It's that perfect storm within a storm,” was how he described it. Not only is it common and everything's designed to work in that manner, you actually have to get the snow or the ice to hit it in the right way and land and then hold up to kind of keep it blocked.
But he was just very thorough on it. We didn't have the issue repeat. We didn't have any more ice storms. So, the unit continued to work fine. Definitely there was nothing repaired. But he helped me understand situations where the safety mechanisms and stuff would have kicked in. And because that was kind of the situation that we were in at the time, it was 15, 16 degrees, and we didn't get snow. We just got freezing rain. He knew that straight away from when he was walking up, because there was still a lot of it in like areas where the sun hadn't hit yet. It was still cold enough that not everything had melted.
My biggest problem with Liberty was when I was originally signed up, I was calling looking for a replacement to American Home Shield. I described to the salesperson what my services were, because I had the top program with American Home Shield, what they covered, and the reason I was leaving.
And that was because they one, increased the pricing by about 25%. Then two, capped, reduced the caps on their payouts. Meaning, if your AC unit went out, instead of a $10,000 cap, they dropped it to $5,000. So, they’re jacking my rates and reducing the coverage all at the same time.
But that said, their cap covered everything. If something had to be replaced, I paid my service fee, and they covered everything: the labor, the parts, the new unit, everything's all covered up. And Liberty said, "That's exactly what we do." I reconfirmed, because the price was so good, I thought, "Okay. Let's make sure.” And promised up, down, back, forth, left, right, that's exactly what was in there.
Then my first claim, the guy came out, said, "Yup, this is what's wrong. This is what's broken.” It was a microwave. Liberty said, "Yup. We'll pay for your microwave. No problem." But “they also said, “It's gonna be $350 for you to have the microwave installed." They said they don't cover labor.
Then, when my AC went out, they bought a new, not super high-end, but fully compliant AC unit. I also had to pay a few thousand dollars to the guy to actually install it. And that was my problem. They said, “You didn't read your contract very well. You had 60 days to review your contract, and you didn't do it. Obviously, because you would have very clearly seen, we don't cover the installation and the labor. We cover the parts." They've been really good about dispatching techs and getting coverage. So when I renewed my plan with them, they've now added coverage where it does include the installation and labor.
Reviewed April 20, 2026
I happened to talk to Keith from Sales to get a quote on my third property with LHG. He was able to get me a great offer and was able to add roof coverage on top of it. He was very respectful and courteous.
Thank you for sharing your experience with us, Rakesh!
We are thrilled to hear that Keith from the Sales team provided you with such outstanding service. It's wonderful to know he presented you with a great offer on your third property and was able to include roof coverage as part of the package. Keith's professional, respectful, and courteous approach reflects our commitment to keeping customer satisfaction at the forefront of our interactions.
We appreciate your trust and continued relationship with LHG and look forward to serving your needs in the future. If there is anything more we can assist you with, please don’t hesitate to reach out. Thank you for choosing us again!
Reviewed April 20, 2026
I’m going to write this as Part one of my review because I just signed up and you can’t really judge everything on first impression which is very good but we need to see if everything that was discussed comes true. If I signed up then it must be good so do it. I’ll return when everything that I signed up for is as I was promised, so stay tuned. It’s April 20th 2026 come back in a few weeks for part 2. Hunter was amazing gentleman and I liked how he knew his information.
Thank you for taking the time to share your initial thoughts about your experience, Cheryl!
We are delighted that Hunter made a positive first impression and was informative throughout your initial interactions. It’s important to us that our customers feel reassured about their decisions, and we are dedicated to following through on our promises as you further utilize our services.
We appreciate you choosing to work with us and look forward to part two of your review. Should you have any questions or need assistance along the way, please feel free to reach out. Thank you for your feedback!
Reviewed April 20, 2026
I had a great experience working with my sales representative Jacob ** at Liberty Home Guard. From the start, they were professional, patient, and very knowledgeable about the coverage options. They took the time to explain everything clearly, answered all of my questions without rushing me, and made sure I felt confident in my decision. What really stood out was their honesty and willingness to help me find the best plan for my needs—not just trying to sell me something. The entire process was smooth and stress-free, which I really appreciated. If you’re considering a home warranty, I definitely recommend asking for a representative like this. Great customer service makes all the difference!
Thank you for sharing your wonderful experience with us, Jazmin!
We are thrilled to hear about the exceptional service Jacob provided. It's delightful to know he was professional, patient, and knowledgeable, ensuring you fully understood your coverage options and felt confident in your decision. His honesty and focus on finding the best plan for your needs reflects our commitment to outstanding customer service. It’s great to hear the process was smooth and stress-free for you.
We appreciate your recommendation and look forward to continuing to serve you well in the future. Thank you once again for choosing Liberty Home Guard!
Reviewed April 20, 2026
Kevin was outstanding throughout the entire process. He was patient, informative, and generally helpful. He walked me through each coverage option, explain the difference in simple terms, and made sure I understood exactly what I was getting. His insight and professionalism made the whole experience smooth and stress free. Highly recommend working with him.
Thank you for sharing your positive experience with us, Matt!
We are delighted to hear about the exceptional service Kevin provided throughout your process. It's wonderful to know he was attentive, informative, and demonstrated high professionalism in guiding you seamlessly through each coverage option. Kevin’s approach, ensuring you understood your choices with clarity and ease, is a testament to our commitment to superior customer service.
We genuinely value your recommendation and are inspired by your encouraging words to continue delivering such high-touch service. If you have further questions or require assistance, please don't hesitate to reach out. We look forward to continuing to support your needs in the future. Thank you once more for your glowing feedback and trust!
Reviewed April 20, 2026
I had to have a faucet replaced through Liberty Home Guard. The plumber had to order the part and it took some time for the parts to come in. Also, when the parts were installed, it wasn't the same quality as the original. It's now working properly and the plumber was a good one, but it was an awful lot of money I paid to Liberty Home Guard. I don't think I've got a return on my investment.
Reviewed April 19, 2026
There was a crack in one of the furnace items that required replacement. I filed a claim with Liberty Home Guard and they got it replaced in a timely manner. They were very efficient and quick. I've had them for about 3 years now and I would recommend them. The only thing is they could have more details in regards to the coverage aspect.
Reviewed April 18, 2026
It was great speaking with Alex and I appreciated his knowledge and honesty. He made the process of selecting a home warranty quick and easy. He explained the differences between Liberty and several other competitors.
Thank you for taking the time to share your fantastic experience with us, Philip!
We're delighted to hear that Alex's knowledge and honest approach made your process of selecting a home warranty both quick and easy. We strive to ensure that our team effectively communicates the distinctive aspects of our services compared to other options, and it’s wonderful to know Alex achieved this.
If you have any further questions or need additional assistance, please feel free to reach out. We're here to continue providing you with the exceptional service you mentioned. Thank you for choosing us!
Reviewed April 18, 2026
Alex was fantastic to work with. He was professional, responsive, and genuinely helpful from start to finish. He took the time to explain everything clearly and made the entire process smooth and stress-free. It’s rare to find someone who combines great communication with such a high level of service.
Thank you for sharing your wonderful experience with us, Sebastian!
We are truly delighted to hear how effective Alex was throughout your interactions. It’s excellent to know he delivered a professional, responsive, and stress-free experience, marking the cornerstone of our service philosophy. His ability to clearly communicate and provide optimal solutions are qualities we aim to unfailingly deliver to every client.
We greatly appreciate receiving such positive feedback as it inspires our continuous strive toward service excellence. Should you need further assistance, please feel free to reach out. We look forward to serving you again in the future. Thank you for choosing us!
Reviewed April 18, 2026
I thought my call went very well. Kevin did everything you could to educate me quickly and also help me make a good choice and decision about my long-term needs. While there wasn’t pressure, there was a good amount of selling going on, but I think he understood to guide, but not push hard. He was very thorough and clear about my options and how to get me the best price.
Thank you for sharing your positive experience with us, Shari!
We’re delighted to hear how effectively Kevin helped you make informed decisions about your long-term needs without any undue pressure. His ability to balance providing guidance while being considerate of your preferences is exactly the touchstone we strive to achieve with every customer interaction. It's fantastic to know he was thorough and detailed in his approach to securing you the best pricing.
If you have any further questions or need assistance, feel free to reach out. We’re here to ensure you continue experiencing the quality of service you described. Thank you again for choosing us!
Reviewed April 18, 2026
We asked around for friends who had purchased home warranty products, and Liberty Home Guard’s name came up more than once as a company to go with. It was easy to decide to go with Liberty Home Guard because I had the referral plus they had a competitive quote. Recently, I did 2 service calls for the water heater. I did the first one over the phone because it was my first time making a claim. Then because I was directed back to the portal for tracking the status of that first claim, I was more comfortable to do the second one online.
The first service call was to deal with a leak for the temperature and pressure release valves. The second service call was for a recirculation pump that pulls cold water out of the pipes and pushes back into the hot water tank so that we have faster hot water throughout the house. The first one was very fast. The technician rushed ou, got a replacement part within an hour and fixed it the same day. The second service required a part to be ordered and shipped to my house. Once it was shipped, I had to schedule them to install it so it took a bit longer. It would have been nice to have it fixed faster, but I understand that the part having to be sourced and shipped was the primary reason for the delay.
I'm only six months in to house and Liberty Home Guard. For someone who is buying a resale house and is not sure about the quality or the reliability of the systems of the house, it's a great service to have in year one. It's a nice peace of mind to have, and I would refer others to Liberty Home Guard. But at the end of the term, if I'm going to renew, I'm going to have to decide whether the amount of times I used Liberty Home Guard based on the quality of the systems might be a different answer. If another six months goes by and I only used them those two times for the two hot water tank issues, then I might ask them how much for just coverage of a couple of systems instead of all the systems.
Reviewed April 17, 2026
I had purchased a 42 month policy several years ago. It was getting close to expiring. I've had very good service from Liberty. When Sam called, he was able to get an additional 42 month policy at a very competitive rate. I am pleased with the help I received.
Thank you for sharing your positive experience with us, Richard!
We are delighted to hear that you have had such a satisfying experience with Liberty over the years, and we're glad to know that Sam assisted you efficiently in extending your policy for another 42 months at a great rate. Ensuring our customers receive valuable service and solutions is by far our highest priority, and your satisfaction is truly rewarding.
If you ever have any further inquiries or require assistance, please feel free to reach out. We are always pleased to help. Thank you for continuing to choose us!
Reviewed April 17, 2026
Super easy to signup up. Have tried other home warranty companies, but they over promise and under deliver. Neighbor recommended I give Liberty Home Guard a try. Looking forward to a pleasurable experience
Thank you for taking the time to provide your feedback and sharing your positive outlook on your experience with Liberty Home Guard, John!
We’re thrilled to know that the signup process was seamless for you, and we appreciate that your neighbor recommended our services.
We are committed to proving worthy of your trust, offering you dependable support that stands up to what is promised. We’re excited for the opportunity to ensure your journey with us is both reassuringly protected and consistently enjoyable moving forward.
If you ever have any questions or require further assistance, please reach out. Welcome aboard, and thank you for choosing Liberty Home Guard for your home warranty needs!
Reviewed April 17, 2026
Keith was very knowledgeable of the Warranty program. He enlighten me to all of the discounts that I was entitled to as a senior and as a veteran and a member of the American Legion, I believe he did a great job representing the company and its programs that are offered
Thank you for sharing your wonderful experience with us, James!
We're thrilled to know that Keith's extensive knowledge of our Warranty program and the discounts for seniors and veterans significantly stood out to you. It’s truly gratifying that Keith provided exceptional representation and clearly highlighted the programs beneficial to you as a member of the American Legion. We are committed to ensuring that every interaction reaffirms our dedication to customer understanding and value.
Your feedback underscores the standard of service we wish to provide to all our clients. Should you require further assistance, don't hesitate to reach out as our team continues to be at your service for any of your future needs.
Reviewed April 17, 2026
I did an early bird renewal for my home warranty through Mark **. He did a really great job for me and is an asset to your company. He followed through my request for a better pricing and I got it. Very happy with his service.
Thank you for sharing your wonderful experience with us, Jeffery!
We are thrilled to hear that Mark provided exceptional service by meeting your early renewal needs and securing you better pricing. It’s great to know he made such a positive impression – his commitment truly embodies our company values. Your satisfaction with the service you received is our utmost priority.
Should you need further assistance or have more inquiries, we’re here to help. Thank you again for choosing us and trust in our services!
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 4101 Avenue U
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11234
- Website:
- www.libertyhomeguard.com
