Liberty Home Guard Reviews
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About Liberty Home Guard
Liberty Home Guard offers three major home warranty plans to help protect homeowners from unexpected repairs. It also has several add-ons so you can customize your coverage to your situation. The company offers plans in all 50 states and Washington, D.C., and has an extensive network of qualified technicians for necessary repairs. Liberty Home Guard’s website makes it simple to track the status of claims and view plan details.
- No inspection required
- Flexible coverage terms, including month-to-month
- Licensed technician dispatched in 24 to 48 hours
- Can't always choose your own service technician
- 30-day waiting period
Liberty Home Guard Reviews
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- 4,896,854 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed June 3, 2026
Alex was my LHG Representative and she is FANTASTIC! She explained everything clearly, listened patiently to my questions and answered every one. She worked with me on the cost issue making it a bit easier to decide between the 3 year or 6 year option. She's professional, knowledgeable and easy to work with. I'll be recommending LHG to my Veteran friends because of my experience with Alex. Your coverage offerings are good, but she makes dealing with LHG even better. She's a credit to your company and the epitome of what Customer Service is supposed to be.
Thank you for your glowing feedback about Alex and your experience with LHG!
We're delighted to hear she provided outstanding service, assisting you with understanding our offerings and navigating cost options efficiently. Her professionalism and ability to listen make all the difference, and we're proud to have her on our team.
We truly appreciate your recommendation to your Veteran friends. If you ever need further assistance, we're here for you!
Reviewed June 3, 2026
Michael ** took time and effort to help me out. He looked at every possibility to make this work for me. I presently have Choice Home Warranty who increased the cost of services without notification or warning. I have been dissatisfied with their service, and unfortunately look forward to discontinuing my service with them. Mike was very patient and helpful trying to find qualifications which would help my costs.
I explained my finances are wrapped up in retirement accounts, and I would need to speak to my retirement account manager and it can take a little time. He determined that a 6-year package would cover me the best, and he used my husband's Military Servuce in the US Air Force, which is the first time there has been a benefit for his family, and I thank your company for this. I am a widow with 3 sons and have worked as a Nurse for 40 years, most recently with our veterans. God Bless them and Michael ** too. Good Luck to him and to your company.
Thank you for sharing your experience with us, Sheila!
We're grateful to hear how Michael provided extensive support finding the best solution for your situation. His ability to understand and treat your husband's military service as a valuable part of the assistance reflects the principles we hold dear. Your dedication over decades highlights veterans and their families comprehensive security through our support.
Should you require any further assistance, we're always here to help. Good luck with your transition, and welcome aboard!
Reviewed June 2, 2026
Mike was great and very informative! He explained all the plan options thoroughly. I had a few questions about specifics of the plans and he was able to answer them. Great customer service during our chat!
Thank you for sharing your positive experience with Mike!
We're thrilled to hear he provided informative and great customer service during your chat, thoughtfully explaining the plan options and addressing your questions. Providing detailed service and ensuring customer satisfaction is something we strive for.
If you have further questions or need assistance, feel free to reach out. We're here to help!
Reviewed June 2, 2026
Great customer service. Freddy was very detailed explanation and support with questions. Freddy is an asset to your organization. The expanded service options are great as well. Having used the service for AC repair one time it is a good peace of mind to have as a backup when needed to service appliances.
Thank you for sharing your exceptional experience with us, Steve!
We're thrilled to know that Freddy provided detailed explanations and superb support for all your questions. It's wonderful to hear that our expanded service options have added value and peace of mind for your appliance needs. Freddy is indeed a valuable asset to our team.
If you ever need further assistance, please don't hesitate to reach out. We appreciate your feedback!
Reviewed June 2, 2026
Freddy was very nice and professional. He explained everything very well and I decided to upgrade my policy.
Thank you for your positive feedback, Stuart!
We're glad to hear that Freddy was nice and professional, explaining everything clearly to support your policy upgrade decision. Providing comprehensive service is our commitment to ensuring satisfaction.
If there are any further questions or needs, please feel free to reach out. We're here to help!
Reviewed June 2, 2026
It was nice talking to Freedie, he was clear, concise, and professional. He knew his products. He took his time to explain it in enjoyable terms. I feel I can trust Liberty, good cust/serv, they will keep me updated for new policy information. Thanks.
Thank you for sharing your positive experience with us, Dennis!
We're thrilled to hear that Freedie provided clear, concise, and enjoyable service that helped you gain trust in Liberty. Comprehensive customer service and keeping you updated on new policy information are key priorities for our team.
If you need any further assistance or information, feel free to reach out. We're here to help and appreciate your feedback!
Reviewed June 1, 2026
Babbie
Thank you for sharing your positive experience with Freddy!
We're thrilled to hear he provided thorough answers, reflected understanding of your past claims, and managed to offer you a better deal. Freddy's professionalism and ability to address your specific needs demonstrate our unwavering commitment to exceptional service.
If you have further questions or need assistance in the future, please feel free to reach out. We're here to help!
Reviewed June 1, 2026
DON' EXPECT YOUR CLAIMS TO BE RESOLVED FASTER. Unfortunately it has been almost a month (26 days to be exact) but still my claim is under review. They do good job to receive calls but terrible in resolving issue. I have only one refrigerator and called them multiple times over three weeks, I never got response in a way to faster the process. The technician said that it needs to be replaced, I am unable to hear from LHG anything unless I keep calling and asking them over three weeks. All I am getting answer is it is under review. NO ONE CARES ABOUT WHAT YOU STRUGGLE WITH.
Hello Ahmet!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed June 1, 2026
Kevin was very helpful in setting up the account and giving the best deal he could. Picked up the phone on Sunday evening 10:00PM, explained the policy well and setup the account quickly. I had 4 properties and some complications with tenants involved, but it worked out well. Thanks.
Thank you for sharing your positive experience with Kevin!
We're thrilled to hear that he effectively handled the complexities of your account setup, even on short notice with late practical assistance. Our team is committed to ensuring seamless and supportive experiences.
If you have further questions or need any additional assistance, feel free to contact us anytime. We’re here to help!
Reviewed May 30, 2026
Sean ** was extremely helpful and was not pushy at all and explain to me exactly how the policy works from start to finish and help me lock in my rate for multiple years. I 100% recommend signing up with Liberty Home Guard especially Sean **.
Thank you for sharing your positive experience with Sean and Liberty Home Guard, William!
We're delighted that Sean provided helpful and clear guidance through the entire process, without pressure, and assisted you in locking in a competitive multi-year rate. Your strong recommendation means a lot to us and reflects our commitment to transparent, customer-focused service.
If you have any further questions or need assistance, please feel free to reach out. We're here for you!
Reviewed May 30, 2026
Mike was a great help to me. He walked me through what the offer was and then he helped me resolve how to pay for it. He also asked me if he could follow up with me and then he promptly did follow up. I greatly appreciated all that he did.
Thank you for sharing your positive experience, Richard!
We're delighted to know that Mike provided helpful and attentive service, walking you through the offer and assisting you with payment processes. His proactive follow-up displays our dedication to customer support.
We greatly appreciate your feedback and are here if you need further assistance. Enjoy your day!
Reviewed May 29, 2026
Great experience! Alex did a fantastic job walking us through our options! Initial consultation for coverage with Alex was super easy! We appreciate the options and because of the time Alex took, we signed up today!
Thank you for sharing your wonderful experience with Alex!
We're thrilled to hear that the initial consultation for coverage was a seamless process and that Alex helped you with choosing the best options for you. Our team's dedication to assisting customers is something we take pride in, and your feedback fuels our commitment to delivering exceptional service.
If you have any questions or need additional assistance in the future, don't hesitate to reach out. Welcome aboard!
Reviewed May 29, 2026
Liberty Home Guard is touted as a Veteran aligned company that goes out of its way to provide fast and reliable service. All smoke and mirrors. The phone support is some outsourced call center in Asia somewhere. Very difficult to understand. The level of background noise also makes it almost impossible to have a conversation and get helpful information. The service and claims process is intentionally set up to almost guarantee that they will not proceed with fixing the issue, finding anyway possible to get out of their responsibility. There is no way to find out where in the process the claim is. It's been several days since the technician took pictures and assessed the issue. Nothing from Home Guard. No one knows anything! Very bad decision on my part. This is a scam company.
Hello Sy!
Thank you for your feedback, and we’re truly sorry to hear about your experience. We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Google Review -(review name)? Include your policy number or full name in the email so we can locate your account and expedite the resolution process.
We are committed to improving your experience and hope to resolve this matter swiftly.
Reviewed May 28, 2026
John was very helpful in informing and explaining everything to me. The process was very quick and easy. He was very responsive, professional and easy to work with. Overall I had a positive experience and would recommend them to homeowners looking for added peace of mind
Thank you for sharing your positive experience, Tina!
We're delighted to hear that John was helpful, professional, and made the process quick and easy. It's great to know you found the service satisfying. We appreciate your recommendation and strive to provide the same peace of mind to other homeowners.
If you need further assistance, we're here to help!
Reviewed May 28, 2026
I've been with Liberty Home Guard for about six years and my experience has been good. They've said what they would do in their contract. They've lived up to that. When an item couldn't be repaired, they replaced it as stated without jumping through a bunch of hoops. I submit my claims online and their website is easy to use. Everybody is friendly and professional, and they answer the phone. But they could be faster. The last couple of times I've called them, it took longer than it typically would to get somebody out.
Thank you for your loyalty and sharing your positive experience with Liberty Home Guard, Carla!
We're delighted our services have been satisfactory over your six years along with the ease of submitting claims online. We appreciate your feedback regarding response times and are continually working on improvements. It’s wonderful to know our team has been friendly and professional.
If there are further ways we can assist, please let us know. We are here to support you!
Reviewed May 28, 2026
I had an excellent experience working with Mel ** at Liberty Home Guard Home Warranty. From the very beginning, Mel was extremely professional, knowledgeable, and thorough in explaining every detail of the coverage options available. He took the time to answer all of my questions patiently and made sure I fully understood the process before making any decisions. I really appreciated how honest and attentive he was throughout the entire experience.
Before choosing a home warranty company, I spent a lot of time researching and comparing different providers using reliable, unbiased websites rather than paid advertisements. Liberty Home Guard consistently stood out as one of the highest-rated companies, which gave me confidence in my decision. I also value the fact that Liberty Home Guard is a veteran-owned company that clearly prioritizes customer service and integrity. Thanks to Mel’s outstanding help, I feel confident and comfortable with my choice.
Thank you for sharing your fantastic experience with Mel and Liberty Home Guard, Nicolette!
We’re delighted to hear that Mel's professionalism, knowledge, and patience helped you understand the coverage options thoroughly. It's great that our standing as a highly-rated, veteran-owned company backed your decision.
Your endorsement of our focus on customer service and integrity matters a lot, and we're pleased you feel confident in your choice. If there are further questions or needs, we’re here to assist you!
Reviewed May 27, 2026
Had a great experience with Hunter. Got me setup with their three year plan. He explained to me the savings and actually got me a better rate and a better service call than the original set price. I’m happy my home is now protected and thank you Hunter.
Reviewed May 27, 2026
Hunter was phenomenal, he showed me my options how I can maximize my spent dollar to get me a six year plan. He was kind and took his time with me. Never felt pressured into anything. I would for sure recommend giving Hunter a call and getting signed up.
Reviewed May 27, 2026
Sam was very helpful in providing us with all the information that we needed for renewing our insurance. He was very proactive to send us reminder emails and follow up over the phone so that we renewed our insurance on time and also availed the discount being offered. He eventually helped us to get a great deal and discount on our policy.
Thank you for sharing your positive experience with Sam!
We’re delighted to hear that he provided all necessary information and reminders, ensuring a timely renewal and that you received the available discounts. His proactive approach and assistance in getting a great deal on your policy truly reflect our commitment to customer satisfaction.
If you have any further questions or need more assistance in the future, please don’t hesitate to reach out. We’re here to help!
Reviewed May 26, 2026
I had a wonderful experience working with Sean on purchasing my home warranty. He was professional, well-informed, and made the process smooth and stress-free from start to finish. He answered all my questions thoroughly and helped me find the right plan for my needs. I would absolutely recommend Sean to anyone looking for a seamless home warranty experience!
Thank you for sharing your wonderful experience with Sean!
We're delighted to hear that he made the process of purchasing your home warranty professional, smooth, and stress-free. It’s our priority to provide well-informed support tailored to your needs.
Your recommendation means a great deal to us. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to continue supporting you!
Reviewed May 25, 2026
I spoke with Mike ** who was very friendly, very knowledgeable and easy to work with. Most of my questions were answered before I even had to ask due to his thorough explanation. I did have a few questions which he happily answered. I am happy with my experience of obtaining coverage.
Thank you for sharing your positive experience with Mike!
We're thrilled to hear he provided knowledgeable and friendly service, addressing your questions and explaining coverage thoroughly. We're pleased his assistance met your needs and added satisfaction to your decision-making process.
If you have further questions or require any assistance in the future, don't hesitate to reach out. We're here to help!
Reviewed May 25, 2026
Dave was extremely helpful in providing me the information needed to make an intelligent design about the various plans, deductibles, and length. I was also pleased with the time he took to make sure my questions were answered and that I was comfortable with this purchase.
Thank you for sharing your positive experience with Dave!
We're thrilled to hear that he provided detailed information and attentive support to ensure you were confident with your choice. His dedication to addressing all your questions and ensuring your comfort in your purchase reflects our commitment to top-notch customer service.
Should you have any more inquiries or need further assistance in the future, feel free to reach out. We're here to help!
Reviewed May 23, 2026
The AC wasn't getting cold enough. I did a claim to Liberty Home Guard on the app. It was convenient. They techs were able to fix the issue right away. So far, Liberty Home Guard has worked out for me.
Thank you for sharing your experience with us, Patrick!
We're pleased to hear your claim process with Liberty Home Guard was convenient and that the technicians resolved your AC issue quickly. Your satisfaction is our top priority, and we're delighted to have met your needs so far.
Please feel free to reach out whenever you need further assistance!
Reviewed May 22, 2026
We’re happy to select Liberty for our home coverage, Kevin really provided a clear detailed plan with clarity that left us completely comfortable and satisfied with no doubt about anything breaking down in the future. He researched all available discounts and applied them appropriately, that really sold us and their ratings were impressive. Thanks Kevin keep up the good work.
Thank you for sharing your positive experience, Lloydis!
We're thrilled to hear that Kevin provided a clear, detailed plan that left you feeling comfortable and satisfied. His diligence in finding and applying discounts, as well as our impressive ratings, seems to have made your experience stand out.
We're delighted to have you as a customer and look forward to providing continued service. If you need any assistance in the future, please don't hesitate to reach out.
Reviewed May 20, 2026
I was helped today by Hunter, and he was great. Give me all the info I needed and was very friendly. He explained everything to me step by step. Would definitely recommend to anyone I know. 10 out of 10 service.
Thank you for sharing your exceptional experience with Hunter!
We're thrilled that he provided all the information you needed in such a friendly and detailed manner. We're glad to hear you would recommend our service and give us such a high rating.
Please feel free to reach out if you have any more questions or need further assistance. We're here to support you!
Reviewed May 20, 2026
Customer Service Representative Kevin ** was the deciding factor that made me decide to make the purchase. His knowledge, friendliness, and giving options that were tailored to my needs made it easy to choose Liberty Home Guard’s extensive protection benefits.
Thank you for sharing your positive experience with Kevin!
We’re thrilled to hear that his knowledge and friendly approach were key in guiding you to choose Liberty Home Guard. Offering options tailored to your needs is essential to us, and we're thrilled Kevin made your decision simple with our extensive protection benefits.
If you have any further questions or require assistance, please don’t hesitate to reach out. We're delighted to have you with us and look forward to continuing to support you with dedicated service.
Reviewed May 20, 2026
Liberty Home Guard wouldn't fix my microwave, so they offered me what I paid them to have the techs come out, which was 125 bucks. So, that was a disappointment. Then, I had a plumbing claim and to get somebody out for that took a lot of time. The problem was a very simple one and it was a quick fix. But in order to do the quick fix, you got to get the okay from them. And they took forever to answer.
Hello Ben!
We are very sorry to learn about the difficulties you faced. Please accept our sincere apologies. Our customer success team will reach out to you soon to address your concerns and ensure that your issue is resolved.
Thank you for your feedback.
Reviewed May 19, 2026
I've been protected with Liberty Home Guard since 2022. It was the home warranty that I got after purchasing the house. Submitting a claim is easy. I usually just do it online. Quality of work has been good. I recently had a plumbing issue, and that was where Liberty falls short. The contractors are fine. What they actually cover is not great at all. They cover the absolute bare minimum. A lot of times, they will cover to stop the symptom, but they won't fix the problem.
We still have Liberty just from a convenience factor. I haven't spent the time to look up another home warranty company. Liberty will help cover the little things for the most part. I had an AC unit go out, and they came back to me and said that they would give me 100 and some dollars to help cover a new AC unit. AC units are about 8,000, which they finally did cover after going back and forth for about four days. Why have a home warranty company if it's really not a warranty company? It sounds nice in theory until something big happens. Financially, we've been a customer since 2022 paying about $55 a month.Then they balk when something big happens. That’s where it gets you.
Hello Braeden!
We are deeply sorry to hear about your experience. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Our customer success team will reach out to you shortly to address your concerns and ensure that your issue is resolved.
Thank you for bringing this to our attention.
Reviewed May 19, 2026
Had a great experience with Harry. He was professional, transparent and patient. He took the time to explain the plans, service fees and the prices under each plan. He also explained the different tiers involved so that I could choose the best coverage for my property.
Thank you for sharing your wonderful experience, Giri!
We’re thrilled to hear Harry was professional, transparent, and patient as he explained the plans, service fees, and tiers to ensure you chose the best coverage for your property. His approach exemplifies our commitment to providing thorough and customer-focused service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're delighted to have been a part of your positive experience!
Reviewed May 18, 2026
Mike was so patient and helpful. He answered all of my questions and went above and beyond to provide the utmost professional service. Appreciate the commitment to customer service and attention to detail.
Thank you for sharing your experience with Mike!
We’re delighted to hear that his patience and attentive nature stood out in providing professional service. Ensuring our customers receive thoughtful and thorough assistance is a key pillar of our commitment to excellent customer service.
If there's anything more we can help with, feel free to reach out. We’re here to continue supporting you with the exemplary service you experienced.
Liberty Home Guard Company Information
- Company Name:
- Liberty Home Guard
- Company Type:
- Private
- Address:
- 4101 Avenue U
- City:
- Brooklyn
- State/Province:
- NY
- Postal Code:
- 11234
- Website:
- www.libertyhomeguard.com
