KitchenAid Dishwashers

Bought a model KDTM404KPS0 in June of 2022. By October the dishwasher had trouble draining and produced an error code. Requested warranty repair and in mid November the KitchenAid subcontractor comes to the house and quickly identifies they need to replace the motor assembly and control panel. Says the root cause is some kind of short circuit that KitchenAid is well aware of and seem unable to determine the exact cause...therefore both components are replaced but the cause remains unknown. Tech also advises that unless you follow-up constantly with KitchenAid customer service you will have a very long wait for a repair. After waiting for over 2-1/2 months (now early February 2023) and occasional automated messages from the sub-contracted about parts being back ordered/unavailable I start to press customer service by phone (BTW, several online parts retailers do have the factory parts available, but somehow they can't get them).

We purchased a dishwasher Jan/22 and had limited options due to supply chain issues. We loved our dishwasher for 11 months. While under warranty we requested service from our appliance store and we were referred to a warranty provider. They have been out to visit 4 times for the same error code but somehow each visit counts as the first visit so they won’t even consider replacement until the third visit. I am so frustrated and really wish I had read the reviews here before purchasing. I trusted the experience that my mother and grandmother had with their Kitchenaid dishwasher. Clearly this is NOT the same quality service company that they knew. I would highly recommend reading these reviews before purchasing unless you like washing dishes by hand for months on end.

Be careful about buying directly from KitchenAid/Whirlpool website. I learned my lesson on Friday. The description is misleading. It protects KithenAird/Whirlpool (you have been informed) but doesn’t inform the buyer what is needed and not provided. The unit delivered is NOT ready for installation and the delivery staff are not allowed to do even simple disconnect/connection tasks.

While building our house, we were told to purchase our appliances early. During COVID, the selection process was limited. We choose to purchase KitchenAid, which is owned by Whirlpool. We always had good luck with Whirlpool, so we purchased KitchenAid… Our dishwasher was installed over 2 months ago. Unfortunately, we received a dishwasher with a defective control board. It took several weeks for a service tech to verify the control board was bad. 3 x 30 minute phone calls, 4+ weeks later and they still cannot verify where our new control board is. Still washing dishes by hand. Refrigerator arrived with scratches and dents on the front of the fridge. We were told that a replacement panel was ordered, but would take 14-18 weeks for that special order. FRUSTRATING EXPERIENCE and we are still waiting for answers and our new appliances to work.

Machine purchased 03/2021 for $900. Circulation pump failed. KitchenAid offer was for a 40% discount on another Kitchenaid. They are asking me to lay out another $540 for their product that failed. Repair bill will come to $442 dollars including parts and labor. They own Kitchenaid, Whirlpool, Maytag. Stay away from all brands. Same service.

I finally got the chance to remodel my kitchen. I m an avid cook and I wanted to get everything top-notch. All reviews put KitchenAid as the most dependable. So I bought A KitchenAid dishwasher, refrigerator, stove, and microwave. The 2nd year in I started to have a problem with the fridge freezing up behind the produce bins. Fortunately, we had bought a warranty on it. They came out 9 times and replaced the same part. Finally, they had to give me a new fridge. A little while after that the dishwasher just stopped working. The whole control board had failed. They couldn't get another one after 6 months because of covid so they had to buy us a new dishwasher. The other day, the oven started malfunctioning. We didn't have a warranty but the KitchenAid warranty was still valid. We are now waiting on the part to get here. It will take 2 weeks. Kitchen Aid was a real lemon for me.

I've used KitchenAid for decades, and I expect solid design in their products. They have achieved a ridiculous failure on this dishwasher. The weight of the entire rack is supported by two tiny plastic (and grossly insufficient) clips on each side rail. The upper rack support on our two year old dishwasher has snapped off with only normal use. With disgust at the lack of reasonable design, some awkward contorting, a little copper wire, Rube Goldberg inspiration and a little swearing, I now have a jury rigged top rack that will work much better than then the original utterly stupid support system.

I bought a new KitchenAid dishwasher 4 years ago after having 2 prior ones last over 20 years. Just over 3 years circulating motor died and I called my usual appliance repair man and said it would cost about $450 to fix. He said they have gone down in quality and it is a sin that this motor died so early. I contacted customer service and they give the usual lip service about being sorry and that is not the customer experience they want, they pride themselves on having excellent products blah blah blah. I said, "If you are so interested in product integrity, why don’t you pay shipping for me to send you dead motor and you can examine what happened?" Never heard back. I told them I will never buy KitchenAid again and warn everyone I know not to. So disappointing.

Approximately 5 years ago we purchased all new appliances for our kitchen. We looked at several product lines and decided to go with KitchenAid and pay a bit more for a higher quality product. This was a mistake. The lack of quality for each of our appliances has been extremely disappointing. All 4 products, Refrigerator, Dish Washer, Range/Oven and Microwave have had issues and needed some type of servicing. I would not recommend KitchenAid to anyone in the future. Unfortunately not worth the price, but even worse, not worth the aggravation of repairs and a weak undependable product.

Purchased in June 2022, Installed in July 2022 and after using this unit, there was a small puddle of water on floor at bottom right corner of door. Contacted KitchenAid and was informed that a third party service would be sent out to verify the problem and this requires a ALL DAY TIME FRAME TO arrive as they choose and would require me (THE CONSUMER) to pay them $ 100.00 to verify (not repair) the problem? VISUALLY OBVIOUS THAT WATER PUDDLE IS ON FLOOR at bottom right corner of door, and I DISAGREE with me spending a day & $100.00 to have their verification?