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Like many others, we bought the KitchenAid based on recommendations from HD and other appliance stores. We spent a bit more to get the high temp wash and power scrub features; "basic wash" by most products simply does not cut it. After about 2 years the pump started making a racket like a hammer tapping very fast on a metal plate. And...no warranty for the pump. The pump!!! Jeesh. Our first dishwasher from GE lasted 20+ years without touching it. Our second, from JennAir, lasted 6 and that is after I replaced the pump, the door seal, the main filter system and the top rack. The KitchenAid we bought...seems about 2 years. KitchenAid is no better than the worst manufacturers out there. What a joke.
We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.
Bought the KitchenAid dishwasher on recommendation from well known appliance store, Sanatoga Corporation. 19 months later water will not drain and repairman said new pump needed. Limited use with operating 2 times per week.
This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. That's not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, it's NOT A KITCHENAID - it's a Whirlpool (garbage) with a KitchenAid badge. Boooo
I have a 3 month old KitchenAid that has been serviced 4 times and STILL DOESN'T WORK. Dan Marc Appliance who is the servicing company for Whirlpool has replaced the pump and the control board. Yesterday the technician and the supervisor promised it was fixed. They ran the test and no errors were detected. Loaded the dishwasher and ran it using the recommended settings and dishes came out dirty. They say there is nothing wrong with the dishwasher EXCEPT IT DOESN'T WASH THE DISHES. Get the Bosch. KitchenAid is terrible to deal with, their chosen technicians are terrible to deal with and the product stinks.
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I brought a KitchenAid Dishwasher and a KitchenAid Refrigerator and both are THE WORST purchase I’ve ever made!! I’ve had problems within 30 days of my purchase. The dishwasher does not drain properly, parts were falling off, the top rack sprout continuously broke till the point of not being to use it anymore. My fridge kept building ice in the back of it, all the lights inside repeatedly die out, the ice maker makes ice intermittently. I could go on and on!! Please buyer beware! Buying KitchenAid is a complete waste of money!!
After 2 years of light use (empty nesters) machine would not start. Service tech (not Whirlpool connected) said board was bad. To replace cost was almost $400 with a 30 day warranty. A 30 day warranty? Seriously? This dishwasher replaced another KitchenAid that never worked right & completely failed after 3 years. Now going to Bosch. KitchenAid will never be my choice again! Model KFDE104DSS2
I purchase one over 15 months ago. 13 months later, after the cycle was done, some water was in the bottom. Replaced the pump twice and finally decided to go for a Miele. Should have done that since day one.
Same issues as everyone else that the pump does not work right to drain and now under 3 years it leaks from the bottom around the pump. Really upset that the unit was so expensive and now it's junk I have to fix. Don't waste your money on a brand name that has no credibility.
Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.
KitchenAid expert review by ConsumerAffairs
KitchenAid has been a household name since the release of its first stand mixer in 1919. The company has nearly 100 years of experience crafting kitchen appliances to an exacting standard.
Nine wash arms: Where other dishwashers make do with three washing arms, KitchenAid dishwashers use nine to ensure all dishes get clean, regardless of placement.
Window and lighted interior: Do you hear a banging or clanging during the wash cycle? There's no need to pause and open the dishwasher when you can look through the conveniently lighted window.
Unique clean-water wash filter: Water gets filtered while in use to remove food particles, and the filter is self-cleaning, so you don't waste any time cleaning it yourself.
Super quiet operation: With dishwashers as quiet as 39 decibels, the only problem with a KitchenAid dishwasher might be remembering whether you've already turned it on.
Pro scrub: While KitchenAid doesn't make a wide variety of models, the ones it does make come with features like pro scrub, which uses 40 jets to tackle the worst baked-on food messes.
Best for: Families, homeowners and apartment renters
KitchenAid Dishwashers Company Information
- Company Name:
- P.O. Box 218
- St. Joseph
- Postal Code:
- United States
- (800) 541-6390