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KitchenAid Dishwashers Reviews

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About KitchenAid Dishwashers

For decades, the KitchenAid brand has been synonymous with kitchen appliances. The dishwashers are known for several important features: high load capacity, robust wash systems and quiet cleaning. These convenient features and a reliable brand name often translate into high costs. While KitchenAid has dishwasher models in the top-of-the-line price range, several models are on the high end of average.

Visit www.kitchenaid.com/major-appliances/dishwashers.html
Pros
  • Third-level rack
  • Sound level as low as 39 dB
  • Triple filter helps prolong life
Cons
  • Premium price tag
  • Slightly longer than standard cabinet

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KitchenAid Dishwashers Reviews

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    Page 4 Reviews 230 - 380

    Reviewed May 24, 2019

    I have a 3 month old KitchenAid that has been serviced 4 times and STILL DOESN'T WORK. Dan Marc Appliance who is the servicing company for Whirlpool has replaced the pump and the control board. Yesterday the technician and the supervisor promised it was fixed. They ran the test and no errors were detected. Loaded the dishwasher and ran it using the recommended settings and dishes came out dirty. They say there is nothing wrong with the dishwasher EXCEPT IT DOESN'T WASH THE DISHES. Get the Bosch. KitchenAid is terrible to deal with, their chosen technicians are terrible to deal with and the product stinks.

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    Reviewed May 10, 2019

    I brought a KitchenAid Dishwasher and a KitchenAid Refrigerator and both are THE WORST purchase I’ve ever made!! I’ve had problems within 30 days of my purchase. The dishwasher does not drain properly, parts were falling off, the top rack sprout continuously broke till the point of not being to use it anymore. My fridge kept building ice in the back of it, all the lights inside repeatedly die out, the ice maker makes ice intermittently. I could go on and on!! Please buyer beware! Buying KitchenAid is a complete waste of money!!

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    Price

    Reviewed May 9, 2019

    After 2 years of light use (empty nesters) machine would not start. Service tech (not Whirlpool connected) said board was bad. To replace cost was almost $400 with a 30 day warranty. A 30 day warranty? Seriously? This dishwasher replaced another KitchenAid that never worked right & completely failed after 3 years. Now going to Bosch. KitchenAid will never be my choice again! Model KFDE104DSS2

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    Reviewed May 8, 2019

    I purchase one over 15 months ago. 13 months later, after the cycle was done, some water was in the bottom. Replaced the pump twice and finally decided to go for a Miele. Should have done that since day one.

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    Price

    Reviewed May 2, 2019

    Same issues as everyone else that the pump does not work right to drain and now under 3 years it leaks from the bottom around the pump. Really upset that the unit was so expensive and now it's junk I have to fix. Don't waste your money on a brand name that has no credibility.

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    Reviewed April 29, 2019

    Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.

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    Reviewed April 16, 2019

    The worse dishwasher ever. We bought the top of the line. So far, we have had the control panel replaced 4 times. It's going to be out of warranty in January 2020 and I won't have it repaired after that. Looking for a new dishwasher.

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    Staff

    Reviewed April 7, 2019

    We bought a top of the line KitchenAid dishwasher 1.5 years ago. We only use it on the weekends for 2 people. The motor recently froze which prompted a service call. Five weeks and they still have not fixed the problem. Parts of backorder, incompetent repair people, and a general lack of caring by KitchenAid. We have also had our high end refrigerator break down without being able to be repaired and another dishwasher with two motor repairs. Cheap products and poor quality all around. Would not recommend KitchenAid ever!!!

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    Verified purchase

    Reviewed April 3, 2019

    I bought a KitchenAid Appliance suite 3.5 years ago. The dishwasher does not drain completely after the cycle ends. In addition, after the problem began a week ago after the cycle ends everything in the dishwasher has a soap film. Waiting for a repair person to arrive as I write this review. My previous dishwasher was still working after 25 years!

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    Reviewed March 23, 2019

    Purchased dishwasher 2 years ago. Very cheaply built. Have had to replace wheels on the rack on numerous occasions along with some other plastic parts. It is no longer working properly. Often have to run it 3 or 4 times before the dishes are clean. Dishes have always been well rinsed before going in. Terrible product from day one. I’ve had KitchenAid appliances for 20 years and will not buy another KitchenAid product. Very disappointed.

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    Customer ServicePrice

    Reviewed March 17, 2019

    Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didn't purchase $159.00 Geek Squad extended warranty.

    10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.

    At this point, without any warranty on the rest of the machine - it didn't make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is I'd prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 19, 2019

    We bought a KitchenAid dishwasher in November 2015. Less than 4 years later it's not working. Terrible product. I will never buy KitchenAid again. Tried to get help and they told me to call a technician. I'm not buying a product of over 700$ for it not to last. Very disappointed.

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    Price

    Reviewed Feb. 16, 2019

    I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesn't stand behind the product they produce and will never buy KitchenAid products again.

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    Installation & SetupPrice

    Reviewed Feb. 10, 2019

    Bought the product from Best Buy. Had it only 4 years & it stopped working. According to the technician the control panel needed to be replaced, which would cost us $500!!! Before the KitchenAid I had a Whirlpool Gold dishwasher that lasted me 12 years. By buying KitchenAid I thought we were invested in another 12 years if not more. Were we surprised! Generally, I have read high reviews about the product and found them to be true. Nowhere did I read that the product had a very short life span otherwise I would not have bought it. Would you invest in a product for 4 years? Not only do you have to pay for another dishwasher but the installation & inconvenience too.

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    Customer Service

    Reviewed Feb. 2, 2019

    After less than 2 years of lightly used machine, initial repairs included pump replacement, then motherboard...still does not wash top rack. No response from Company or retailer. Our daughter has same experiences with her KitchenAid. This is like '70s when US manufacture's produced scrap metal... Going to Bosch. I have already spent $600 in repairs. We no longer load top rack.

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    Reviewed Feb. 1, 2019

    Have been purchasing KitchenAid for years. Usually very satisfied. However, their products have changed. They are not made as well as they used to be. Especially this dishwasher. I have to clean it at least once a week with dishwasher cleanser. The dishes still come out dirty and that’s after I also rinse off the dishes before I put them in the dishwasher. I usually have to run the cycle twice to get them clean, and even then the dishes still don’t come out completely clean. I’ve also tried different brands of dishwashing detergent and finishing rinses. Even if I reduce the number of dishes I put in the dishwasher, I still get the same results. I had the machine looked at while it was under warranty. All they did was clean the arms. I was still getting the same results. KitchenAid did nothing for me and once it was out of warranty, they wouldn’t do anything. Now I’m stuck with a terrible dishwasher.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 30, 2019

    Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

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    Reviewed Jan. 28, 2019

    My 7 year old KitchenAid dishwasher has quit working. After the first 2 years, I had to purchase the silverware caddy because the PLASTIC in the bottom of the silverware caddy had pieces broken and silverware was falling through. Then about a year later, PLASTIC brackets on the top rack broke. Replaced those. Now, the PLASTIC door is broken where the screw should be, and the touch panel is not working. JUNK! I once had a Maytag that I ran two times a day & never had to replace a single part on it, and it ran for 12 years!

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    CoveragePrice

    Reviewed Jan. 4, 2019

    I purchased KitchenAid 24 Tall Tub Built-In Dishwasher Stainless Steel (Model: KDTE104ESS) two years ago and today it stopped working. I called Whirlpool technician and he mentioned that pump stopped working and he quoted me 400$ for that. The new dishwasher costed just 600$ and the repair cost is more than half of the price. KitchenAid doesn't cover parts or labor. I see many reviews related to the pump failure. KitchenAid quality has gone downhill.

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    Customer ServiceCoverage

    Reviewed Dec. 22, 2018

    I bought my KitchenAid dishwasher model KDTM354DSS5 from Best Buy on December 10th 2017. I noticed my dishes weren't coming out clean and went on a trip to NY. When I got back my floor was covered in water. I called the repair center at Best Buy and they told me the warranty expired on the 10th of December 2018. What the heck - 9 days later and you can't cover it. They sent me to a call center and the lady sold me service plan for $286.00. I called the service provider and they told me I can't use it for 60 days and that they won't cover the repair since it happened prior. Do not buy KitchenAid which is Whirlpool in disguise. I spent over a $1000.00 for a dishwasher that didn't hold up for a year. It is the pump. A very costly repair.

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    Customer ServicePrice

    Reviewed Dec. 21, 2018

    I purchased the KitchenAid dishwasher model KDTM704ESS0, for around $1400 in 2015. After three years of light use (there are only two of us) the wash motor seized up and needs to be replaced at a cost of $500-$600. I called KitchenAid and they told me the motor was no longer in warranty so they would do nothing. This is my fourth KitchenAid dishwasher in forty years. None of my other KitchenAid dishwashers have ever needed a repair of any sort. In fact, I have never even had a service call on any of my other KitchenAid dishwashers.

    The previous dishwashers were replaced due to kitchen remodeling or upgrading, not because they stopped working. I cannot believe that a main component of this expensive dishwasher would last only three years. I would think twice about buying a new KitchenAid. I know two other people who have had their KitchenAid dishwasher motors fail after only approximately three years. Sad that the KitchenAid quality isn't there anymore! Also sad that the company is OK with a customer spending $1400 and having the product last for only three years!

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    Price

    Reviewed Dec. 4, 2018

    My KitchenAid dishwasher model KDTM354DSS was installed in 2016. Now it is less than 2 years old, but it started to leak at the pump at the bottom. This was a $1000 replacement for an old dishwasher that worked. This doesn't make sense considering the price. Will not buy KitchenAid.

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    CoveragePrice

    Reviewed Nov. 28, 2018

    I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufacture's bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

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    Reviewed Nov. 24, 2018

    The dishwasher functioned marginally for about a year and then got worse. Theoretically, it "works," so it cannot be "fixed." It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

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    Reviewed Nov. 13, 2018

    I purchased a Kitchenaid dishwasher model kdpe234gps0 8 months ago. I have always like Kitchenaid, however this dishwasher has been a thorn in my side because it does not dry my dishes. It is almost easier to handwash and dry the dishes and be done. Instead the dishwasher runs for a long time and when you open to put up dishes you then have to dry each and every item. I would not recommend this product.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2018

    To KitchenAid Dishwashers: Compliments and thanks! KitchenAid has stepped up big time, so I want to update my November 7 negative review of dishwasher model # KDFE204EWH. This morning, we got a very nice phone call from KitchenAid’s customer care people. They will pay for the part replacement and the installation labor. In a happy coincidence, their local authorized service operation happens to be the same (first-rate) dealer we bought the dishwasher from, so I know the follow-through will be there. Two takeaways: At least one of the “squawking platforms” that we used for our complaining this past week did the trick, so complain widely! And It likely also helped that we promptly registered our purchase with KitchenAid, so they already had all the details.

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    Verified purchase
    V. increased rating by 3 stars.
    Customer ServiceInstallation & SetupPunctuality & Speed
    After a positive interaction with KitchenAid Dishwashers, V. increased their star rating.

    Reviewed Nov. 7, 2018

    We purchased Model No. KDFE204EWH in September, 2017. Fast forward 14 months, and the thing doesn’t work. Three symptoms: 1) The detergent pod wouldn’t dissolve. 2) The dishes, etc. got a light coating of moisture, but that’s all that happened. 3) No washing, rinsing, or heat drying occurred, no matter what cycle I tried. Diagnosis: The dealer’s service person who came out yesterday told me it needs a new washer motor! We agreed he’d call me in advance if this replacement part costs more than $200. I am already out $90 for the service call, and will have to pay for labor for the installation.

    For this $700 dishwasher, the economics do not look promising. We might just give it the heave-ho and buy a different brand. Ironically, our previous KitchenAid dishwasher lasted 19 years without any problems; it never even needed a service call. We only replaced it because we were replacing two appliances and figured the dishwasher was probably about due. What a mistake.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Oct. 25, 2018

    Very poor cleaning performance. To get clean dishes, you become the person in that commercial who must wash the dishes thoroughly before putting them in the dishwasher. As my daughter says, this isn't a dishwasher, it's a sanitizer. What doesn't come clean? A coffee cup that sat overnight (coffee stains remain), a dish that was rinsed and 90% scrubbed that was put into the dishwasher immediately (before the food dries), knives with even a tad of peanut butter that was not 100% scrubbed off. Salesman told me it was their best seller and could "clean the spots off a cat." They tell me that for my dishwasher to perform this badly, it must be a lemon.

    After nearly an hour on the phone with KitchenAid , I learned that if they send a technician out to check it, I'll owe $120 for the service call if the "only problem is that the dishes aren't clean." Yup, unless a service code/error comes up, I'll owe for them checking to see why it cleans so poorly. "Cleaning dishes" does not constitute a "functional failure" therefore dirty dishes are not covered by the warranty. Another call with a supervisor and they're finally sending someone out and promised not to charge me as long as the technician can see how the dishes don't come clean (not a problem...since that happens every time).

    UPDATE: A trusted service technician came out today and ran it through its paces. No error codes. Nothing "wrong" though he agreed that the dishes that were not cleaned were something that he's experienced too. He said that the machine is "as good as it can be" and noted that the poor cleaning is probably from the new engineering that uses much less water. He suggested using TOUGH and HI TEMP every time and that it might cut the dirty dishes down to 10% or so. Not exactly a rave review and since it's not "defective" I'm stuck with a dishwasher that only sanitizes. The tech told me that any decent dishwasher does NOT require you to wash the dishes first; He said that a good rinse that removes the food particles is enough. He agreed that a dishwasher should actually do much better than the selection of still-dirty dishes on my countertop after the testing. But per KitchenAid, there's nothing wrong with my machine.

    If you're okay with COMPLETELY washing the dishes before putting them into the dishwasher OR rewashing about 1/4 of the load after doing a thorough rinsing before this machine, then buy it. It's very quiet and pretty. But if you expect a dishwasher to wash dishes well, don't say I didn't warn you. When you pull your dishes out after doing a load in this machine, you will remember this cautionary tale. I'll admit that I usually dismiss one or two bad reviews -- that person must be super picky or to the unit was a rare lemon. I'm here to tell you that IF you get a machine like mine, and you go to KitchenAid for support, you'll be logging on to write a review that continues my warning to others.

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    PriceReliability

    Reviewed Oct. 19, 2018

    My last KitchenAid dishwasher was 19 years old and still running but the racks were getting rusty in spots so rather than spend nearly as much for new racks as what a dishwasher would cost, I elected to buy a new dishwasher instead. I bought the model one step down from the top of the line and used it 3 times and today the pump tries to empty the water and it can't. It keeps starting and stopping every 10 seconds or so. I am so disappointed as KitchenAid always was a very reliable brand. I guess they just don't make things the way they used to but they should at least make it the first week after purchase. Pump failed after 9th day of ownership.

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    PriceReliability

    Reviewed Oct. 13, 2018

    There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I’ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

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    Customer ServicePrice

    Reviewed Oct. 6, 2018

    My KitchenAid Dishwasher was one of the more expensive at the time ($1,100). I purchased it just 3 years ago and it has a leak from one of the interior parts and has now caused tremendous issues with flooding and mold. It will cost me almost 10,000 to repair because it ruined all my lower cabinets. I called KitchenAid and they basically said, "Too bad." HORRIBLE COMPANY SERVICE - WILL NEVER BUY AGAIN!!!!

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    Reviewed Oct. 3, 2018

    I regret for not reading these reviews before going to Best Buy to purchase the KitchenAid dishwasher. This machine is useless. I'm doing all my dishes by hand. No point of running the machine. I think they should issue a recall on all the crappy models mine included.

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    Staff

    Reviewed Oct. 1, 2018

    I bought this a KitchenAid dishwasher model number KUDS30IXSS7 maybe 3 years ago and it hasn't worked for half of that time. In the first six months of owning it the circuit board went out then it stopped working again right after the warranty ran out. Had a service man come out to fix it. A wire burn in half in the panel that lasted a few months and again the board has gone out. My service guy said we'd be better off buying another dishwasher without the touch controls because the boards are always going out in them due to bad design. Thought KitchenAid was a great brand maybe for mixers but not dishwashers.

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    Reviewed Sept. 22, 2018

    I paid over 800 for this KitchenAid dishwasher - it was on sale and rated very high on Consumer Reports. I expected it to last longer than the 2 1/2 years I got out of it! It took me over a month to get someone out to look at it and they said it would be 350 for the part and another 200+ to put it in, he recommended we get a new dishwasher and not a KitchenAid. Very disappointed!

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    Reliability

    Reviewed Sept. 17, 2018

    In October 2016, I bought stainless dishwasher model KDTEESS1. The appliance itself works well but after one year I noticed rust spots appearing on the front door. It has gotten worse. KitchenAid is not standing behind its product.The door was not sealed or finished properly. I contacted KitchenAid and was told the one year warranty had passed and I had to buy a new door. Clearly this door was defective as I have an older dishwasher which does not have this problem.

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    Customer ServicePriceStaff

    Reviewed Sept. 15, 2018

    Purchased at Best Buy in Nov 2017. Doesn't dry dishes at all even with 2 heat cycles, takes 3 hours or more for any cycle except express wash. This is NOT saving energy. My machine has a problem with the computer- this terrible design requires you to press start if you put dishes in mid cycle, which is a terrible design because people forget to start it again, mine is intermittently having the issue of not starting at all when I do this. It beeps and then I have to cancel/ drain and start a whole new cycle. Even though I purchased an expensive extended warranty with Best Buy, because it has a one year warranty I am stuck with dealing with KitchenAid for the first year. They sent someone out once who barely did anything and said nothing is wrong. I called again and this time was told I may be charged a fee if nothing functional is wrong.

    Last time he found a loose arm so I guess I was not charged that time due to that. So KA is claiming owner observed computer failures are not functional problems which they acknowledge. I was told to take a video of it, really? Why don't you stand behind your products KA? I wish I had returned it immediately when the problem started, it is a brand new machine with a computer problem from the get go and I’m being given the runaround by everyone. The resolution specialist said he would waive a service charge this time and then said when they come if they try to charge me, call KA and they will waive it, for real? I’m not getting on the phone to argue about waiving a fee that shouldn't be charged, just waive it and diagnose what is wrong. I wish I had never bought this expensive supposedly high end machine. Never again will I purchase KA.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2018

    I bought a brand new KitchenAid dishwasher from Home Depot through what I am not getting to understand as special order from KitchenAid. What this means is that it cannot be returned even if you report an issue in the first two days after getting it. I spend over a 1000 dollars on this order which included an extended warranty. The installers came in, install the washer and told me it was working by showing me that the lights on the appliance were on. Unfortunately the appliance was not working. I loaded dishes in it later on in the day and 2 and a half hours later I opened the dishwasher and to my dismay the dishes were as dirty as I put them in.

    I went to Home Depot to report this issue hoping I will be given a brand new Dishwasher and the lemon that had been given to me would be taken out. To my utter dismay I was told they would have to send someone out to check it out. At that moment I thought that would happen immediately but no they had to call KitchenAid and they had to get their own service company. The company KitchenAid uses is called Flamingo and this company has really poor customer service. They called me. Told me they can only come out during the week before 6pm and I need to have the whole day blocked out. This outrageous time restriction with no weekend service makes no sense. This is especially relevant for those who have a job and commute that keeps them from being at home during the week before 6pm.

    With this kind of restriction if you buy a KitchenAid appliance that has an issue it mean you will not get service on an appliance unless you take a day off which is totally unacceptable. However I do not think the Flamingo representatives were being truthful about this restriction. I finally got them to come out on a Saturday to look at the nonworking dishwasher- but that took over 2 weeks. So I paid for a dishwasher for almost a month which I could not use. The guy who came out I must say was nice and it did not take him long to conclude that I had been sold a lemon. The dishwasher that was delivered to me had a bad pump so the dishwasher was not working. His conclusion was that it had to be repaired.

    I am still in shock as to what is going on here. Why should I have been sold a lemon and they have to fix the lemon versus replace the lemon. I tried to contact Home Depot but the customer service there was even worse. I got insulted on the phone by an appliance supervisor who was so condescending. I will not buy a KitchenAid appliance ever again. I have bought LG appliances and never had any problems. I am still without a working dishwasher, a debt on my credit card and waiting for Flamingo to get someone to come out on a Saturday to fix the lemon dishwasher KitchenAid sold to me via Home Depot special order.

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    Staff

    Reviewed July 20, 2018

    We bought a KitchenAid dishwasher 2 1/2 years ago and the motor just stopped working. The repair guy was even surprised. After calling KitchenAid, they would not help with anything... not one penny. The woman I spoke to was so apologetic and felt my aggravation. But, that's no consolation. I would never purchase another KitchenAid product, again.

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    Reviewed July 6, 2018

    Kitchen Aid KUDC10FXSS6 electrical fire - Bought new from Lowe’s in 2014. From the start had issues with top rack and slide constantly breaking or at least falling out of position. The previous issues are not that big a deal compared to the entire Fire Department showing up last night at 1am because the KitchenAid had an electrical fire and filled the house with acrid smoke. Similar to other reviews. The control panel apparently failed and made a popping noise. Not buying another one EVER!

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    Price

    Reviewed July 4, 2018

    We bought a stainless steel, built-in KitchenAid dishwasher about two years ago when we were renovating our kitchen. It has been a huge disappointment ever since. It doesn't actually clean the dishes, no matter what setting we have it on. It leaves bits of food and random stuff on everything. It smells like rotten eggs when it runs. Plus, it runs for hours and hours - why? It does not effectively dry the dishes. We have had it serviced at least three times with no real improvement. Really, at this point, it is just a glorified dishrack and we end up washing almost everything by hand. Cost over $500 and is worse than the $200 dishwasher we had before. Don't buy, unless you just secretly want a fancy, stylish dishrack.

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    Reviewed June 20, 2018

    We have had nothing but trouble with this KitchenAid dishwasher! Any time a glass breaks its requires a service all. The plastic parts are cheap and break easily. Shame on KitchenAid for ruining their brand!

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    Customer ServiceStaff

    Reviewed June 19, 2018

    Purchased a KitchenAid dishwasher from Home Depot on their recommendation. The machine was absolutely quiet for 6 months. Then the troubles started, Noisy - can hear in next room, grating noise on occasion and loud clicking when starting. Sent repairman, replaced control unit, then replaced motor assembly, then came and said they tested and everything was ok. Turned on machine and it was whirring loudly and repairman said sounds normal.

    Called KitchenAid to complain as well as Home Depot. Depot said not their problem but connected us to KitchenAid as they didn't answer the two calls I made and left messages. I won't bore you with any more details except to tell you to stay away from this brand and the parent company Whirlpool. Horrible customer service and worse product. Their people are rude and simply don't care. I had to give them a one star even though they deserve minus two, also beware of Home Depot. They could've pressured KitchenAid but didn't. Worst appliance I have ever purchased, never again!!! Run from this brand.

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    Reviewed June 19, 2018

    It's terrible! I bought this because I didn't want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasn't it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

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    Coverage

    Reviewed June 13, 2018

    The model I purchase in 2013 is no longer made. I paid about 1000.00 for it. The dishwasher detergent dispenser was faulty and the rinse agent leaked all the time. Eventually the dishwasher detergent cover melted. The unit was quiet. But after my numerous complaints and repairs paid by manufacturer they replaced the bad unit with a new one.

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    Reviewed June 12, 2018

    The dishwasher operation is very quiet and it cleans the dishes very effectively. No complains at that end at all. The silverware rack has a 'top' system that takes a bit to get used to, but it's okay. The model we chose is a built in and looks good.

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    Customer ServiceInstallation & SetupCoverage

    Reviewed May 30, 2018

    Within days of installing a new KitchenAid dishwasher we had problems with it. A subsequent warranty call confirmed the motor needed to be replaced, as well as the soap container - as well as the dishes not cleaning very well. Yesterday I was contacted by the warranty's service provider to say that the KitchenAid warranty will cover replacement BUT that it was my responsibility to remove the dishwasher and re-install it because the warranty did not cover that. This was after I had already paid $100 to have it installed in the first place. Now I'll have to pay once again to have it taken out so the repair person can fix it, and then I'll have to pay again to have it re-installed after it is fixed. Needless to say, I am not pleased!

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    Verified purchase

    Reviewed May 8, 2018

    One year ago I purchased my 5th KitchenAid dishwasher (Model KDTE254EWH), based on my past experience. I have to rinse dishes first because it does not get them clean. I believe the problem is in their effort to save energy and water. The spray arms have very few holes and they are so small they are worthless. If I could get new arms with larger and more holes, I would.

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    Reviewed April 24, 2018

    4 1/2 year old KitchenAid dishwasher had issues under warranty, now top rack adjusters and top rails are failed. Whirlpool will warranty the rack but not the junk that is engineered to break. We spent 300 to fix that then the unit started to leak. Now the whole thing will go to the dump to join all the other appliances built to last 2-5 years. We had issues with Kenmore brand as well and never entered a Sears store again. The same will apply with any brand Whirlpool makes from now on.

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    Staff

    Reviewed April 24, 2018

    Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. I've recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I don't place any fault on Lowe's for this failure, except for maybe selling this product to begin with. They've been more than helpful with my problems and I will continue doing business with Lowe's.

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    Customer Service

    Reviewed April 9, 2018

    DO NOT buy this dishwasher Architect Series. Had two service calls in year one. Warranty expired and problems began. We replace the control panel about every three-four weeks now. The lights fade and controls cease working; therefore, dishwasher won't function. I don't think it's a lemon. Looks like from the reviews here, they are all terrible appliances. NEVER AGAIN KITCHENAID!

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    Reviewed March 30, 2018

    Our top of the line 8 yr old KitchenAid dishwasher control panel went out. $650 to replace it so we bought a new KitchenAid KitchenAid W10751715 at Lowe’s for right at $1000. This thing doesn’t clean dishes completely, unless you prewash them by hand, it’s louder than our 8 yr old dishwasher was. Cheap Interior rails in racks. Noisy when rolled out! Very disappointing product, especially for the money! I should have paid the $650 for the control panel on our 8 yr old which did an excellent job, didn’t even have to rinse dishes on the old one, I’ll never spend money again on a KitchenAid appliance! SAVE YOUR MONEY and don’t buy this piece of crap!

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    Reviewed March 23, 2018

    Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

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    Staff

    Reviewed March 19, 2018

    The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldn't work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

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    Price

    Reviewed Feb. 28, 2018

    We bought a KitchenAid KUDS30CXWH1 in 2011 and from day 1 it has been the worst lemon appliance we have ever owned. The thermal fuse (protecting the control panel) has failed 9 times! The control panel went 2 times. The top rack collapsed 3 times. Despite the fact that we scrape every dish, we have to rip the guts out of the dishwasher every 4-5 weeks to get at the filter and clean it. Out of self defense we have had to learn to do our own maintenance, which is difficult for senior citizens. Even at that, to date, we have spent 4 times on parts and maintenance, than the machine originally cost. I've written to the CEO of Whirlpool several times, even sending letters by return receipt requested.

    The machine is now 7 years old and has been a nightmare for 7 years. We are finally going to dump it. We are NOT replacing it with KItchenAid, Whirlpool or Kenmore (all made by the same manufacturer.) We are not surprised to see, by reading these reviews, that KitchenAid is still putting out trash. What a pity, our previous KitchenAid dishwasher lasted 20 years and was replaced for cosmetic reasons. Something BAD has happened to this company. Shame on Consumer Reports for continuing to rate them highly, but then Consumer Reports does not have to keep them running.

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    Installation & SetupPrice

    Reviewed Feb. 9, 2018

    We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months.

    We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

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    Reviewed Jan. 30, 2018

    I did not know KitchenAid made dishwashers until we had to shop for a new one. I have a KitchenAid mixer and I love it. I love the KitchenAid dishwasher also. It is very quiet. It takes twice as long to run the wash cycle, but being quiet as it is I do not notice the time. Washes good, too. Dishes always come out clean as ever!

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    Reviewed Jan. 30, 2018

    My KitchenAid dishwasher quit when it was 7 years old and I'm in Southwest Florida so that's not unusual but we made the grave error replacing it with a GE Profile. Absolutely no comparison. KitchenAid is superior over any GE product I have used.

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    Price

    Reviewed Jan. 30, 2018

    A little expensive when compared to other models, but the name is synonymous with quality. We owned a KitchenAid that we replaced due to age and features not operational quality.

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    Reviewed Jan. 29, 2018

    I have a KitchenAid dishwasher that has had the digital control pad replaced at least 4 times, which is out of warranty, and is bad again. My father has a KitchenAid and has the same type of issues. I will not be purchasing another of their products again. Buyer beware.

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    Reviewed Jan. 29, 2018

    This is an older model and works great, however I have no knowledge of the value of newer models. This one gets dishes and glassware super clean and dry.

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    Reviewed Jan. 29, 2018

    I like the dishwasher. Stainless inside - great and stays clean and does not stain. I also like the shade of the white model. Washes consistently well. Nice arrangement of racks and silverware holders. It fairly quiet but not silent for sure. Purchased in about 2002. Only complaint is that the dishwasher sometimes leaks. Had a plumber here a bunch of times and I've arranged dishes differently a bunch of times and neither the plumber nor I can figure what's causing the leak so I mop up with towels when it happens.

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    Reviewed Jan. 28, 2018

    I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

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    Reviewed Jan. 27, 2018

    Dishwasher looks good and cleans my dishes. Since I only wash dishes once a week, my dirty dishes are in there during that time. I do rinse them off but at times I smell an odor which I don't remember there being with my last dishwasher that did not have stainless insides. Dishes are 98% dried. Overall - I think it is a good dishwasher.

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    Reviewed Jan. 27, 2018

    I had to have it repaired 1 day after warranty period, then another 4 times after that. The top shelf that holds drinking glasses etc. kept falling off the track.

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    Price

    Reviewed Jan. 26, 2018

    I bought my KitchenAid used and I love it. It works better than any brand I've ever used. I've bought the cheaper brands, but this one is far and away the best I've ever owned.

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    Reviewed Jan. 25, 2018

    Being a KitchenAid the looks are pretty but it doesn't clean very well. I thought a KitchenAid it would work great or at least very well, it was a great disappointment in that area. Would not buy another KitchenAid dishwasher.

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    Price

    Reviewed Jan. 25, 2018

    Did not always get dishes totally clean, but did a good job overall. When purchased cost significantly more than a number of other brands. Quiet and worked much better than a Whirlpool in my current home.

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    Reviewed Jan. 24, 2018

    We had a designer brand name dishwasher previous and it lasted just a few years and we gave it up. We returned to our earlier experience and bought the KitchenAid and have never regretted it.

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    Reviewed Jan. 24, 2018

    Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

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    Reviewed Jan. 23, 2018

    Listen up KitchenAid/Whirlpool - this is the perfect dishwasher in every way except one. It's so quiet I had to open it to make sure it was running. It's spacious inside - larger than any dishwasher I've ever had, enough for plates and bowls and pots. The silverware basket is huge. But...the deal breaker is that the heated dry doesn't work well. The steam doesn't go anywhere and recondenses on the inside of the dishwasher. If it's going to be a few hours before you unload it, it starts smelling like a pond. I'm returning it all because of that. Such a shame - you'd have a real winner if you'd fix that problem and now I'm going to have to settle for something less but with a heated dry that works.

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    Reviewed Jan. 22, 2018

    Always had problems with it leaking. Had it with parts and labor and they even discontinued it. It now starts to wash (intermittently) and then stops. You have to do the whole load over in order to know that it's clean. KitchenAid is no help at all.

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    Reviewed Jan. 22, 2018

    We've had this machine since 2009 and have had no problems with it. We use it every 4 days, so dishes sit until we have a full load or are out of dishware. It works just fine.

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    Price

    Reviewed Jan. 21, 2018

    Cheap, cheap plastic parts that break every 6 months and are ridiculously priced! For example, check out the price of this small plastic clip on Amazon, the Whirlpool W10195839 Adjuster. (Yes, Whirlpool, Kitchen Aid, Kenmore.) All made by same people, so beware buyer!! It should be against the law, but there is no consumer protection in America!!

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    Reviewed Jan. 20, 2018

    For once we have clean dishes coming out of the DW every time!! It even cleans pots really well. Love this dishwasher!! It is pretty on the outside, efficient on the inside.

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    Reviewed Jan. 19, 2018

    Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

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    Reviewed Jan. 19, 2018

    The dishwasher did not work out of the box. We had to wait about 30 days for parts. FYI we bought the fridge also and it just stopped making ice but a quicker fix on it.

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    Reviewed Jan. 19, 2018

    Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

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    Reviewed Jan. 18, 2018

    Our dishwasher is the whisper/quiet, this thing is far from quiet. I've had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldn't recommend it to anyone!!

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    Reviewed Jan. 18, 2018

    I have had 2 portable KitchenAid washers in 60 years. It still works great but the racks are broken, rusted, etc. I desperately NEED a new portable KitchenAid but they no longer make them. I would gladly pay extra to have one special built.

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    Reviewed Jan. 18, 2018

    I replaced a very old (50 years) KitchenAid. My silverware shines like it never did before. I highly recommend it. I don't know why I waited so long to replace the old one.

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    Reviewed Jan. 17, 2018

    I was very disappointed in this and the other KitchenAid appliances I bought. I had trouble time and again with starting this dishwasher. The circuit board had to be replaced until it was out of warranty.

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    Reliability

    Reviewed Jan. 17, 2018

    Our KitchenAid dishwasher has provided reliable, excellent service since purchased over 7 years ago. Cleaning results are excellent, and to date, have not had to have the dishwasher serviced.

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    Reviewed Jan. 16, 2018

    The top shelf is not tilted enough to allow water on the bottoms of glasses/cups to drain off, thus making it necessary to tip them over or put them in my dish drainer to dry.

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    Reviewed Jan. 15, 2018

    I find the touch controls of the KitchenAid Dishwasher very sensitive if you accidentally touch them but difficult when you actually need to turn the dishwasher on.

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    Reviewed Jan. 15, 2018

    The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

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    Customer Service

    Reviewed Jan. 9, 2018

    4 years ago when we built our new home, we bought a high end KitchenAid dishwasher - retailed at $1800. The big attraction was how quiet it was supposed to be - and it is. However, in the past 8 months the control panel has gone out THREE times! At $150 for the part, and another $150 for service call and labor to replace it, it has reached the point of absurdity. The cycle times are also erratic. Sometimes it will take 4 hours! to go through a normal wash cycle, and others maybe 2. It has seemed to clean well, and it is quiet. But... the ridiculous lack of dependability makes KitchenAid no longer a desirable product.

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    Verified purchase
    Customer ServicePriceReliability

    Reviewed Dec. 30, 2017

    Please let me preface my following KitchenAid experiences with stating... "I am well educated with university degrees in science and mechanical disciplines. Further, I completely understand that machines can be complex and occasionally need maintenance/repairs. I do not consider myself a complainer or online-junkie. However, KitchenAid warrants my outcry and warning to other consumers".

    December 2015 we replaced every major appliance in our kitchen with top-of-the-line KitchenAid appliances. A bad $9000 decision! Within 9 months the French Door refrigerator had two major repairs including a complete tear-down of the unit to replace the compressor. Since then it has been running more loud! The dealer (Anthony's TV and Appliance in Midwest City, Oklahoma) would not authorize replacing the defective unit despite an expensive extended warranty that was purchased during original acquisition. At least, on the refrigerator, we had the extended warranty or the compressor replacement would have cost huge dollars.Within 6 months the expensive built-in oven had to be re-calibrated because the temperature was so far off. It takes FOREVER for the unit to pre-heat. The screen readout on the unit shows the pre-heat is on, "Low", and customer service states there is not a correction. This is a known issue on forums!

    Currently the dishwasher is awaiting pump motor replacement and has already had (a) the water valves replaced and (b) the expensive upper rack assembly replaced because it literally fell apart from becoming too brittle in the plastic sliding mechanism (another known problem on forums). Three (3) expensive repairs (out of warranty) on a dishwasher in 24 months? Bad! The $900 microwave has a mind of its own and often starts running again after a cycle is complete. And, sometimes when we close the microwave door, the unit starts running by itself necessitating the opening and closing of the door 2-3 times until the unit remains off. Bad!

    In summary... we purchased KitchenAid over Korean brands Samsung and LG in part to support the Made in USA label. Also, prior to purchase I contacted three appliance repair companies in the Oklahoma City area to ask their advice on brands that had good reputations for reliability and availability of parts. All three of the appliance repair companies recommended KitchenAid because Samsung and LG were reputed as having poor parts availability and did not offer training to techs as well as KitchenAid/Whirlpool Corp. does. Well, the Korean companies may have supply-side problems but... KitchenAid has very poor quality problems!

    To date we have had six (6) service calls and spent $100's to repair a suite of top-of-the-line KitchenAid appliances within 24 months of acquisition. That is unacceptable and I do not recommend KitchenAid to anyone. Avoid KitchenAid appliances. KitchenAid appliance have very poor reliability record. KitchenAid appliances are expensive to repair. KitchenAid appliances break down often. KitchenAid appliances are overpriced. KitchenAid appliance dealer (Anthony's TV and Appliance in Midwest City, Oklahoma) will not authorize replacement of lemon units and instead choose to force expensive warranty repairs onto customers, resulting in big cash flow to dealer from Whirlpool Corp. The dealer makes money and the customer must live with appliances which have lost factory integrity. DO NOT BUY KITCHENAID APPLIANCES.

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    Reviewed Dec. 24, 2017

    When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the "best" mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are "washed" in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

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    Verified purchase

    Reviewed Dec. 16, 2017

    I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

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    Punctuality & Speed

    Reviewed Dec. 14, 2017

    So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.

    This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

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    Reviewed Dec. 5, 2017

    I loved my two year old KitchenAid Dishwashers until it started falling apart. Literally, we found disintegrated plastic pieces and ball bearings in the dishwasher. The plastic and ball bearings are part of the rolling racks. Seriously? The dishwasher is only two years old and it is disintegrating before our eyes. I couldn't believe it. Then I started to Google " KitchenAid Dishwashers" and "ball bearings" immediately popped up - indicating clearly other customers have had the identical problem. KitchenAid - what can we do??? Should I buy replacement parts? Advise us please!

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    Price

    Reviewed Nov. 30, 2017

    Two years ago we were renovating our kitchen and took out an old dishwasher that we had been using for 15 years. Still worked great but was very loud. We were looking for something quiet and it was a toss up between the KitchenAid and a Bosch. Sales guy steered us toward a high end KitchenAid, top of the line model, over $2000. What a piece of garbage. Within a couple of months we had control panel problems, then I noticed a huge stain on the cabinetry and called repair. Pulled the dishwasher out and it was leaking around all the screws that hold the racks in on the outside. Completely destroyed the cabinetry and that had to be replaced at our cost. Since then it’s been broke down three more times with electrical problems. It’s cost me at least half the value of the dishwasher and needs more repairs. I think I’m just going to pull it out and get a Bosch. What was I thinking... a BMW or a Pinto. Don’t buy a KitchenAid, they are garbage.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 17, 2017

    We purchased a KitchenAid dishwasher after our Maytag Dishwasher died after 5 years. I was leery about buying another Whirlpool product but the reviews were good and it was bigger than the comparable Bosch dishwasher. The dishwasher does NOT clean the dishes. We have had 2 techs out (1 from the store, 1 from Whirlpool), taken 2 days off, bought 4 different types of detergent, tried each suggestion that was made (use powder, use pods, run hot water, don't run hot water, don't rinse the dishes before putting them in...) and NOTHING works. I have called Whirlpool and the reps are civil but not sympathetic and keep repeating suggestions that have already been tried. I will never purchase a Whirlpool product again. BUYER BEWARE!

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    Customer Service

    Reviewed Nov. 6, 2017

    We purchased our dishwasher (Kitchenaid model KDTE404DSPO) in August 2014 and the bottom rails broke a year ago fall 2016... Charged $90.00 for each side plus labour and tax so altogether $340.00 and then a year November 2017 later the top rack rails breaks. Paid again $340.00. We are not rough on the dishwasher, faithfully rinse the dishes before we load. There are just 2 of us so very little use... Would recommend reviewing any appliance before purchasing by make and serial number and hard lesson learnt... Would never recommend this dishwasher, or company. Called and complained but they were not interested.

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    Reviewed Nov. 1, 2017

    Bought at LOWE’S - KUDS30IXWHA model. Looking for recalls - this dishwasher is a huge disappointment. Odor, drainage, heat, water on the floor, soap dispenser not opening, rollers - I will never purchase nor recommend this brand. Very disappointing.

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    CoverageReliability

    Reviewed Oct. 26, 2017

    We purchased a Kitchenaid dishwasher about 3 years ago. KUDS35FXSSO. This dishwasher had the wheels on the top rack fall apart within the first 2 years. Then just days ago, the main controller just stopped working. It looked like the controls were not getting power. So we called Whirlpool and they sent out a local company to see what was wrong. I had to pay $100 for them to tell me that the controller is known to go out and be defective. Also the internal control box was hanging by the wires, also known issue and has caused fires. I also found out the valve was not working so the top sprayers were not getting water so they were not cleaning the top dishes.

    The parts for these items are covered from years 2-5, but not labor. Total labor cost for all of this plus the previously mentioned cost is around $300. That is not to mention that a heating error was also found (another known issue) but not covered by the warranty. My question is if all of these are known issues, and have occurred to many people, why are these dishwashers not recalled? Or why hasn't there been a class action lawsuit! I will not have them fix this piece of garbage, just so I can pay again down the road to replace or have it fixed again.

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    Verified purchase
    Customer Service

    Reviewed Oct. 25, 2017

    I remodeled my kitchen in 2013. I thought KitchenAid was a higher end brand so I purchased all my appliances in the stainless steel finish. Within a year the dishwasher door was starting to delaminate and showing dulling spots. In addition the stove top was also starting to show signs of dulling spots and continued to grow in size. I would NOT recommend any KitchenAid appliances. The customer service with KitchenAid is not helpful at all and basically blamed me, the consumer for the problem. After spending over $5000.00 on KitchenAid appliances I expected better quality and customer service.

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    Price

    Reviewed Oct. 17, 2017

    We remodeled our kitchen with all KitchenAid appliances. What a mistake, every single appliance has failed multiple times and cost us a bunch of money. Finally had to throw out the dishwasher and replace it with LG. Don't waste your money on this garbage.

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    Reviewed Oct. 1, 2017

    My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack truck's bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

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    Reviewed Sept. 30, 2017

    I just bought a KitchenAid Architect Series dishwasher. Previously, I had a 26 year old free standing clunker. Guess what - the new dishwasher doesn't even clean out stains the way the old dishwasher did. Running it on heavy/hot water cycle - stains are still there, food is stuck in the bowl... You've got to be kidding. This is just junk. My only positive comment is that it is quiet, which is important. However, it has almost no washing action and does not have good jets cleaning the dishes. Don't buy it.

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    CoveragePriceStaffReliability

    Reviewed Sept. 11, 2017

    Architect Series II Model KDTE704DBL0 is a $1,799 piece of junk. We purchased this top of the Kitchenaid line dishwasher to replace a 16 year old Bosch dishwasher. It was installed on May 11, 2015. Just two years later, in May, 2017, the control panel which operates the entire machine failed. It was still under warranty (labor not covered). It took a week to get the part which was replaced on May 26, 2017 at the cost of $100 for labor. About two weeks later, on June 10, 2017 the replacement control panel failed. This time it took over two weeks to get the replacement part. It was installed at the end of June. The owner of the appliance store gave me a break and only charged $50 labor this time.

    On Thursday, September 7, 2017 the second replacement control panel failed. And I am once again without a dishwasher. I have not yet heard when the third replacement control panel might be delivered and installed. And even when the dishwasher is repaired... After this how can I have any confidence that it will work for long? It was a horrible decision to buy this dishwasher. The price was three to four times the cost of the average dishwasher. I thought we were purchasing a quality product that would last for many years. I am so disappointed by how unreliable this dishwasher has proven to be. I wish I had stuck with the Bosch. My sister bought a Bosch for $1,200 a few months before I needed to replace my 16 year old Bosch. It's working fine and she loves it.

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    Reviewed Sept. 8, 2017

    KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to 'reset' by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.”

    FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven don't work much better).

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    Customer Service

    Reviewed Sept. 7, 2017

    I purchased a KitchenAid dishwasher for $900 four years ago and purchased the extended warranty from the retailer to cover it for five years. The wheels, plastic proscrubber part, and the control panel have broken so many times in four years that I have maxed out the value of the extended warranty and the company offering it will no longer repair the dishwasher. I called KitchenAid and spent half an hour being told the equivalent of "** customer." They will not take any responsibility for the poor quality of the dishwasher. Don't purchase a KitchenAid dishwasher unless you're ready to buy a new one in four years. The quality of the dishwasher and responsiveness of the company to customer concerns are terrible.

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    Coverage

    Reviewed Aug. 29, 2017

    In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didn't realize they were gone and now the whole rack is starting to rust to the point where new caps won't fit on the racks. How wonderful! I paid over $1400.00 for this unit and now it's rusting out. What a poor design. KitchenAid or my supplier P.C. Richard won't cover it because it's considered "cosmetics ". I should have bought a German dishwasher! I'm disgusted! You try to do the right thing!

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    Reviewed Aug. 22, 2017

    I've had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it can't be used. Replacement parts are over $135 and I don't know if I can fix it myself. I've had dishwashers last 15+ years with 0 problems so I think this one isn't living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and I'm sure I will have to, I won't replace it with another KitchenAid.

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    Price

    Reviewed Aug. 11, 2017

    I bought the Kitchenaid KDTE404 (architect series) dishwasher for $900 and had it installed by company who sold it to me. The dishwasher bottom rack was broken, but installer/company repaired it within a week. The rack system is crap. Has plastic inserts with ball bearing. Inserts get hard, breakoff and ball bearing fall out. After 30 months the top rack fell off due the roller assembly breaking. Bottom rack has same issue. Cost for replacement of upper and lower assemblies parts alone were over $350 with discount. Dishwasher must be completely un-installed to replace assemblies. Dishes come clean, it's very quite, but if the racks fall out/down while loading, it's not really a good product. I can break my own dishes thank you very much. Next repair gets it booted to the side walk.

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    Installation & SetupPricePunctuality & Speed

    Reviewed Aug. 8, 2017

    I asked around before buying my last dishwasher, hoping to find a brand and a model that would last for some time. Instead, I purchased a Kitchen Aid from Sears. It stopped working last weekend, so we called a Sears for repair. They were booking appointments more than two weeks out. Next, we called a reputable, independent appliance repair shop, and they told us that our dishwasher had a "defective motor" that would cost more than $500 to replace. So between purchasing the product, paying for delivery, paying for install, then paying for a repair tech to come out and tell me that the dishwasher needed a new motor, I am into this Kitchen Aid dishwasher for more than $1,325 for a dishwasher that didn't even make it to two years of light service.

    Kitchen Aid should be ashamed of itself for selling an expensive product that couldn't handle 3 washes per week over a year and a half. Their standards and workmanship are not to be trusted, and I'm stunned that such an expensive piece of equipment had such a short life. I conclude by saying that I will never buy a Kitchen Aid appliance again, and I don't recommend that anyone who reads this become a customer either.

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    Price

    Reviewed July 31, 2017

    We purchased our KitchenAid Dishwasher KUDE40FXSS1 5 years ago. Although it washes the dishes well, to date we have replaced an upper basket wheel mechanism 6 times and now ALL of the wheels on the lower basket have broken due to being brittle from the high temperatures required to clean the dishes. We are so disappointed in the CHEAP plastic used inside the dishwasher! The last time we replaced one of the upper mechanisms, the part came with some metal pieces. Brilliant! Why didn't they think of this is the beginning? So far, it is working well!

    We are now in the process of replacing the lower wheel mechanisms - all four of them. Until those parts arrive, we have to delicately pull out and push in the lower basket or the wheels fall off. Thank goodness we can replace the parts ourselves. I feel sorry for the people who have to get a repairman in. The cost to us has been substantial, I can't imagine what it might cost to pay someone to fix it! I will never buy another KitchenAid Dishwasher and I tell anyone who asks to never get one either!

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    Reviewed June 5, 2017

    We built our house 3 years ago. We chose a KitchenAid kude48fxss6 for our dishwasher. We chose the "higher end" model thinking it would be better. The dishwasher's 1st issue was in our 2nd year of having it. A gasket of some kind went on the inside. The water during the cycle found the path of least resistance out, and cause a fair bit of water damage to our floor by the time we came home and saw. My husband repaired the dishwasher with a $5 part. The parts store commented that it was a very frequently breakdown on these dishwashers. Next came the plastic nub that connected the top basket to the roller. Each basket has 4 of these nubs. Plastic becomes brittle over time especially when exposed to hot Temps and water. So not surprisingly one broke. And now mother recently the entire connection piece that the baskets roll on has broke.

    Fortunately my husband has been able to fix these items but it's extremely disappointing that we spent good money on such garbage and also have to still repair a damaged section of floor. There isn't any accountability for the disposable garbage these manufacturer's make. The use the cheapest components designed to last just long enough though standard warranty so that you are stuck repairing and or replacing. It should be criminal. They should take notes from the Toyota production systems and learn about continuous improvement. Then people would be fistful to the brand and their businesses would thrive rather than their current model of cheat and deceit. Sincerely, a mom of 3 little kids who has better things to do than wash extra dishes.

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    PricePunctuality & SpeedStaff

    Reviewed May 11, 2017

    From the very start it only cleans the dishes if you put them in clean. Salesmen said I could put dirty dishes in. Not unless you want them coming out dirty. Everything has to be thoroughly rinsed before they go in, the regular cycles takes hours to run. So disappointed. I had my first KitchenAid for 15 years and it was quick and cleaned like it should. Repair man said everyone is complaining about the same thing. He had to fix the runners on the upper shelf because they were plastic and cracked. I would replace this in a second if I could afford to throw out the expensive piece of trash that it is. Picture are right after cycle ran, I turned dishes over to show insides for pictures submitted.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 9, 2017

    We bought the Kitchenaid Architect Series model # KDTE104DSS0 after much research for $800. 2 years later the motor is dead (typically lasting 10+ years) and KitchenAid will do nothing. The customer service rep got a supervisor but they refused to even help on the part cost. So now after spending $800 we must pay another $400 to fix. I could have bought another Bosch to last another 11 years (the last dishwasher in this house) but went with a domestic piece of garbage instead. I'm appalled that they wouldn't even give a discount on the part - instead tried to sell me a NEW dishwasher at a discount! I will never ever ever buy KitchenAid again. So disappointed in their customer service. I understand, things break - but own up to it instead of relying solely on us coughing up another $200+ at the time of purchase. We could barely afford the dishwasher and trusted that the brand would hold up. Obviously a mistake.

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    Customer ServiceInstallation & Setup

    Reviewed April 18, 2017

    My husband and I bought this KitchenAid Dishwasher, Model# KDFE104DSS1 Serial# F52627380 in July 2015. It has not been cleaning the dishes properly for the last 6 months. We called KitchenAid and they stated that it was out of warranty and we could buy a new warranty for $350.00 and it would cover the dishwasher for another year. We spent over $600 for this dishwasher and bought it because of the name. My husband took the dishwasher out and pulled it apart and (after speaking with appliance repair representatives and the internet) figured it was the pump motor bearing. He went to the appliance part store and got a new motor, installed it and it worked. How can a dishwasher pump motor break after only 21 months and the dishwasher is only used twice a week? I would never recommend this dishwasher or any other KitchenAid product to anyone. The customer service only wants to sell you warranties.

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    Reviewed April 14, 2017

    The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed April 7, 2017

    I bought a brand new KitchenAid dishwasher in Nov 2016. The one with the window on front door. Gave trouble within a week. Waited 2 weeks for a serviceman who said pump was faulty. Said it would be another 2 weeks before that arrived. In meantime I insisted on Best Buy (where I bought it) giving me a new one. What a saga. A month later the new one eventually arrived. Guess what? Within a week same problem. Repairman again. Pump faulty again. Another 2 weeks. Pump replaced. Within a week same problem.

    Contacted KitchenAid direct which is really Whirlpool. Awful customer service. Scheduled a replacement this week but failed to keep appointment. Got a few hours notice. They're giving me another new one. Have told them this is the last one. If this one is crap like the last 2, then they just take it away. Not getting another. No appreciation of fact that a family of five have been washing dishes by hand for several months while $1200 piece of crap sits in our kitchen.

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    Reviewed April 1, 2017

    We bought the dishwasher about 2 months ago, I have had Sears service out to check it out and the tech basically said it was all my fault. The dishwasher doesn't clean, it doesn't dry, you can't interrupt the cycle (add a dish) without starting over. I have to make sure the dishes are spotless before putting them in the washer. Many times the detergent door won't open and when it does the packet just sits in the holder and never gets into the washing area. I feel that I have wasted close to $850.00 which is something I can not afford. I would never buy anything they manufactured again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 31, 2017

    Bought Kitchenaid Model #KUDE40FXSS5 in 2012. Within first year the top rack fell off the runners and had to be replaced. As that was under warranty Kitchenaid sent repair kit, but we had to install it. March 30, 2017 I started cycle. Within minutes water was pooling in front of the dishwasher. Turned off cycle. Drained water from dishwasher and called repairman. He knew immediately what the cause of leak was as he had seen it often. The ring that connects and tightens a water hose to the pump was not tight enough. The original ring could not be tightened as it was installed at the tightest possible connection allowed by that plastic ring. He replaced with a Bosch metal screw tightening ring. Called Kitchenaid and they refused to help with payment for repair. This machine cost $1200 new. This is inexcusable and I will never recommend this product.

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    Customer ServiceInstallation & Setup

    Reviewed March 31, 2017

    We did a total kitchen remodel and included a dishwashing machine, which the house never had before. We sprung for the higher end stainless steel tub KitchenAid KDFE104DSS1 (2016). 3 months later the machine stopped moving water, but could still drain. Warranty phone call... repair tech does two visits... one for diagnosis and one for part install (new pump). Up and running. 5 months later same deal. Another warranty call and two visits... back up and running. Now I notice the rusting slide rails for the upper deck. Now into the out of warranty mode and the pump fails again.

    Going shopping today for a cheaper machine... putting the KitchenAid trash out on the curb for the recycle guy. BTW there were intermittent events for soap dispenser door not opening. (No dishes in the way.) Food pieces splashed around hanging on the walls... and then there's the smell. This model likes to hold used water between washes and after just one day of no use, OMG what a stank.

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    Reviewed March 31, 2017

    Within 6 mos. of use my KitchenAid dishwasher has a broken detergent dispenser. The sliding door will not click to the close position. I purchased 3 KitchenAid appliances at the same time and all 3 have had problems in the 6th month - a non-working interior oven light, a microwave that displays an error message rendering it useless for a couple of hours, and this detergent dispenser problem. : (

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    Reviewed March 11, 2017

    We have been generally pleased with out KitchenAid Dishwasher until recently. It was purchased in December 2015. Lately as we start a load, it sounds like whirling vacuum sweeper. The repairman tells us it is due to a bushing that has leaked. After the machine warms up, the sound goes away yet the quiet nature of the washer was the very reason we went with KitchenAid. The repairman said we could solve this issue by replacing the motor for a $350 price tag. Has anyone else experienced this issue? We were told that no further damage would occur but the noise will get louder until the machine finally quits.

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    Punctuality & Speed

    Reviewed Feb. 21, 2017

    I purchased a top-of-the-line KitchenAid dishwasher in 03/2009. From day 1, I had to wash the dishes by hand before putting them in the dishwasher because it just didn't get the dishes clean. Fast forward to 02/2017 and I called KitchenAid to let them know this dishwasher is now full of rust, the cleaning elements are rusty, the racks are rusty and what would they do about a dishwasher less than 8 years old. I was told because it's so old they wouldn't do anything to help me. Hence, they said purchase another dishwasher. I had my last dishwasher for over 10 years and it worked like a dream. I will NEVER purchase another KitchenAid product again. They do NOT withstand the test of time and are poorly made.

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    Reviewed Feb. 17, 2017

    Horrible manufacturing!!! KitchenAid dishwasher model KUDE20IXSS8. Motor only mounted with a very SMALL PLASTIC grommet. Further, from the motor is a rubber hose/gasket that is clamped with a one-time-use flimsy ring. This attaches to the plastic drain pipe. When the grommet failed (vibration, etc), the flimsy plastic ring could not hold the weight of the motor separating the motor with the rubber hose FROM the drain pipe. SEE where I'm going here, yes, catastrophic failure. Yup, water gushed out all over my kitchen floor. Under flooring, cabinets, under refrigerator. Water/moisture mitigation was encouraged by insurance company before repairs. Repairman also mentioned he has repaired this same problem 5 times. Shame on KitchenAid (made by Whirlpool), this should be recalled and at a minimum manufacturing resign is a must!

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    Reviewed Feb. 11, 2017

    The sliding top shelf of my KitchenAid dishwasher is not sturdy. It requires a moderate amount of skill to use. The shelf must be gripped from below and after loading gently pushed back in an upward motion. When the shelf is pushed back, after loading, the shelf disengages from its roller bars and falls into the bottom shelf; this happens if the person loading forgets or jams the unit. It is difficult to reinstall. I have had to purchase an extended warranty from the distributor to enable normal usage. I purchased the unit and extended warranty from ABT Electronics, Glenview Illinois.

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    Reviewed Jan. 27, 2017

    We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

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    Price

    Reviewed Jan. 19, 2017

    KUDD03DTSS2 - I bought a KitchenAid DW in 2009 which was well outside of my budget but wanted it to last and felt comfortable that the company had a good record and would stand behind their product. Well, all of that was not true for me. The DW did good for about 3 years and then it started tearing up. The design of the unit is flawed and they will not admit it. There is a $1.47 plastic flange that connects to a plastic connector on the fan motor, and holds the filter in place within each drawer. The connectors which are made of plastic crumbles and the flange will not stay connected so the fan motor unit has to be completely replaced because of this problem.

    With labor and parts costs it adds up to $300 and this is just one drawer. The flange itself cost $1.47 and the fan motor costs $85.81 and the labor and service call cost me $300 just for one drawer that has since tore up again along with the bottom one doing the same thing. Got in touch with KitchenAid and was told there isn't any recalls on the product so they offered me a warranty program that wouldn't go into effect until after the repair. You know where they can go. So going to buy a new one and guess what brand I won't be buying.

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    Reviewed Jan. 16, 2017

    This model KUDC2OFVSSO - has been terrible since day one. The only way it gets dishes cleaned, is by washing the dishes prior to putting them into the dishwasher. It functions basically as a sterilizer, not a dishwasher. I would NOT recommend getting a KitchenAid! I'm not sure where to go from here, but I won't ever buy another one, as I don't have $500+ to throw away.

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    Customer ServiceStaffReliability

    Reviewed Jan. 12, 2017

    Purchased a higher end Kitchen Aid dishwasher model KUDE60FVSS3 in 2010. End of 2016 dishwasher was having issues with it not draining at the end of the cycle. Had a local repairman out twice. He replaced the drain pump and repositioned the drain line - didn't fix the issue. Contacted Whirlpool/KitchenAid customer service and set up an appointment with a factory authorized technician. Factory certified tech couldn't figure out what was wrong (test was not producing an error code). He suggested replacing the main board and drain valve sensor - ($400+). He couldn't guarantee that this would fix the problem since he couldn't get an error code. I understand that appliances break down, and I was prepared to have this one repaired, but when the fix is a trial and error throw money at it approach, this deems a product as disposable, since it's cheaper to buy something new.

    Although the dishwasher is 6 years old, I estimate that it has run less than 1500 cycles (running it every 3-4 days over the 6 years). Also, in the 6 years I've had to replace the cutlery baskets twice - cheap plastic garbage. I sent a complaint letter to Whirlpool executives and their response, although quick, was one basically one of "We're not prepared to do much". KitchenAid use to have the reputation for quality and reliability. Now they have cheapened the design to where the higher end models are no different than a cheaper $300 disposable machine. There was nothing wrong with the quality of money I paid for this dishwasher, but certainly Whirlpool/Kitchen Aid quality and reliability leaves a lot to be desired. Will never buy another Whirlpool product, nor will I recommend.

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    Price

    Reviewed Jan. 7, 2017

    Just purchased this dishwasher (KTA 44 dBA) mainly because it matched the refrigerator KRFF707ESS I wanted and am pleased with. However the top tier drawer of dishwasher is pretty much useless. I thought it was for stacking flatware but the prongs are so short, the flatware falls over. Wish I had bought a Miele which is more expensive but definitely superior. So now I'm not using the upper tier for flatware. Alternative is this enormous basket which takes up so much space. No one would ever have need for that much basket space... takes up the whole depth of bottom drawer, which by the way, slide out on their own volition often. Don't stay closed unless you forcefully push it into place. Not thrilled with this dishwasher. It is quiet and it does clean. That's it. Spend the money and get a Miele.

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    Reviewed Dec. 28, 2016

    Dishwasher Model KUD535FXBL9. If I could give this dishwasher a zero I would. I have had this dishwasher about 2 years and 7 months. The motor and pump assembly are shot. Seriously. I live alone and do about 2 loads of dishes a week. Also mailed in the registration but never received notice about the top shelf recall. Between my KitchenAid gas range and the dishwasher I am absolutely disgusted.

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    PricePunctuality & Speed

    Reviewed Dec. 27, 2016

    KitchenAid dishwasher kud530fxss4 constant repair. Thermocouple went out, repairman replaced. 6 month later out again. Replaced with modification recommends by manufacturer. 7 months later out again. Replaced again. Now circuit board fried. Appliance is not worth the price. I have had dishwashers costing half as much last years. Will never buy KitchenAid again. Dishwasher is 4 years old and going to the trash bin.

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    Reviewed Dec. 9, 2016

    Cleans well, looks good, moderator noise level, durable (I've had it for almost 14 years). My only criticism of this dishwasher is that it has leaked off and on over the years that I've had it. No one can figure out why that is. I've assumed that the leaking has to do with the way I load it but that theory has been debunked by running it with only a few dishes loaded exactly as they should be. Still a mystery. Looks good. Moderate noise. Has held up (and hope I am not jinxing myself by saying that now!).

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    Reviewed Dec. 9, 2016

    I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

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    Installation & Setup

    Reviewed Dec. 8, 2016

    I based my answers on convenience and performance. My KitchenAid dishwasher looks great, it's black and looks pretty in the kitchen landscape, but it's been so annoying at times. When it works, it works great. But for a long time we dealt with a broke part that made the top tier have to be manually clicked into place every so often or it would not roll back and forth. We were sent the wrong part in the mail and continued just dealing it with for months and months.

    Not to mention, the dishwasher doesn't close smoothly, it seems to be slightly too small for the space it was installed in because we have to push it extra firmly to click into place when closing it. It was a KitchenAid serviceman who installed it. I wanted to get a different brand than KitchenAid but we live in an old apartment building that doesn't accommodate new big dishwashers. Our choices are limited and KitchenAid was one of the few choices that fit our size. I should say it is working fine now and does perform well. I am satisfied with it.

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    Reviewed Dec. 7, 2016

    It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

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    Reviewed Dec. 6, 2016

    It has done a terrific job, washed a lot of dishes, I would purchase another one if this one quit. I have used this dishwasher every day, sometimes twice a day. It has done very well.

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    Customer Service

    Reviewed Dec. 2, 2016

    Model KDTE104ESS - purchased 13 months ago; 3rd dishwasher we had - others changed with kitchen upgrades, never had a failure such as this. Previous dishwashers were Kenmore, Frigidaire; latter was a very basic model; in same residence 32+ yrs, kids (3) no longer part of current household. Dishwasher used 6-7 times per week in household of 2, with my wife cooking 5-6 days a week; moderate use, rarely use heavy-duty clean cycle with present dishwasher. This model has a 2-stage filter (fine, coarse), with recommended cleaning varying from once/2 months to yearly. We did not clean it since new, since we scrape dishes, do minimal pre-wash or none - our usual practice for 32 yrs in present house, 6-8 yrs in prior house.

    When dishwasher quit draining, checked filters, small amount of residue (1/2 tsp or less), no significant coarse grit seen. Noted no discharge from DW via exhaust tube with 3 successive cycles. I watched running empty DW. Had purchased an extended warranty for a year (3 appliances, range, fridge & DW), all purchased together, all KitchenAid, 13 mos ago with complete kitchen remodeling after 22 yrs since last remodeling.

    Repairman (under warranty) checked machine, found exhaust pump "clogged with debris", failed; emptied some particulate matter from exhaust tube into a bucket, looked like congealed fat, a few parsley & other leafy matter. No hard grit seen. He did say that matter had been pulled past the filters (couldn't say why other than pump has a suction like a vacuum), though neither filter was even moderately clogged.

    KitchenAid approved a $300 plus sum for pump replacement; their consumer services could not answer my query as to how so much debris got past the filters to cause pump failure within 13 mos. This model does not have a grinder as in next higher model, but again, there was not much particulate debris I could see; pump was not yet removed, so will wait to see what it looks like.

    In summary, very disappointed with this early pump failure, with way less usage than in prior dishwashers that functioned well for a family of 5 for 10 yrs, and 22 yrs respectively. Believe Kenmore is made by Whirlpool, the parent company of KitchenAid, so the design, though older, is I feel similar. Modern DW detergents (we use the satchets, not powder or liquid) recommend NOT scraping too much food residue off dishes, to allow triggering of enzymatic action for cleaning dishes. We rarely see residue, occasional baked on material such as egg yolk, which we now clean off; no pots go in DW, rare baking dishes, which we scrub off in the sink. So we don't feel this DW was overworked.

    Writing this while searching for others with similar pump failures, trying to understand why two levels of filters failed to protect a pump that obviously is rather delicate, hence recommendation by KitchenAid Consumer Services now that every month we run an empty cleaning cycle with an Affresh tablet to clear the system. BTW, we've never seen hard-water residue inside any of our dishwashers; the prior two did not have stainless steel interiors, never required special interior cleaning with bicarbonate etc., for any build-up; we get city water, pipe-bourne, just flushed out my gas water heater after 4-5 yrs, saw a small amount of milky flow at beginning of drainage, then clear; I have a water filter at my house cold-water intake; the water (filtered) in the 'fridge is always clear, no problems with ice-makers over 32+ yrs, no hard-water cum anywhere.

    KitchenAid has no answer for us other than the Affresh cleaning cycle; we use a comparable DW detergent to the recommended Cascade, not Cascade Platinum as recommended; anybody with a similar problem, either with KitchenAid dishwashers or any Whirlpool family dishwashers (include the high-end Jenn-Air brand now)? Am feeling very disappointed with this choice right now, will expect another pump failure in 1-2 yrs, if so will look for remedy from KitchenAid, or else...!

    Can scan receipt of purchase from Lowe's store locally if required. I have no repair order number, as requested below. Do have extended warranty # if required. We had Sears brand appliances in our old house (8 years), still have Sears (Kenmore) washer and dryer, 3 sets over 43 yrs of married life, 2nd set in this house, first set lasted 24 years, top-loaders, replaced when laundry room was remodeled, now with HE front loaders that are currently 8+ years old. Some repairs were needed, recall replacing motor of current washer when motor-bearing became noisy.

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    Punctuality & Speed

    Reviewed Dec. 1, 2016

    Bought and broke down less than 2 months later. Was repaired and it worked for about 3 months - different problem. Won't empty. Revolving arm on top will not move. Detergent cakes so quickly and often does not dispense.

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    Reviewed Nov. 25, 2016

    It is the best dishwasher we have had. The dishwasher has the standard 2 pull out baskets as well as a pull out top tray for cooking utensils. It also has a stainless steel interior. Our kitchen is open to the living area and this dishwasher is so quiet that it does not interfere with watching television or disrupt any conversation. All of our K-A appliances in this house including the microwave and range hood also offer this level of quiet.

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    Reviewed Nov. 24, 2016

    I tried to find the diagrams for KitchenAid Model KDTE204DSS1 to no avail, as they keep providing a different but supposedly similar model. The washer has a pump that whines and screams and now it will not pump. I did the usual, and cleaned the filters etc. Finally with a turkey baster, I emptied all of the water from washer. I then carefully removed the three prong brown wire from the pump. I twisted the pump and it came out in my hands. Once the pump is totally dissimilar to all pump on the dishwashers that Kitchen Aid lists. This does not make very happy. As I write this, should I find/buy a pump in the morning and put it in place and the machine again fails, I look at the circuit board and head to Sears to buy a Kenmore. Kitchen Aid needs to be in the garburator.

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    Reviewed Nov. 24, 2016

    It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2016

    I purchased a KitchenAid dishwasher in September of 2010. The purchase price with installation and taxes $800.29. A service call was made March of 2013 with a broken latch. In 2015 the same problem occurred. This year 2016 in September the latch broke again and now it's two months later and the panel of the whole electrical circuit board does not work. I am extremely dissatisfied with this product. I actually have never gone online and made a statement as far as dissatisfaction with an appliance. It seems like to me that not only are products made to break with being told I should have purchase an extended warranty which from many of the reviews is an additional waste of money.

    I wish I had looked at more reviews prior to purchasing the product. Dishwasher model number is kuds30ixbl. I was upgrading appliances and wanted a nicer product. I will never recommend a KitchenAid appliance again. When I spoke with people on the phone it was very dissatisfied. Basically I'll have to say that most companies are no longer concerned with customer service. I plan to look for the cheapest dishwasher I can find with as few electronics and things to break as possible.

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    Reviewed Nov. 12, 2016

    Bought our KitchenAid spring 2016. November 2016, I noticed our cupboards next to the dishwasher are ruined because someone at KitchenAid had a brilliant idea of doing a side steam vent instead of a front vent. Clearly the product designer at KitchenAid has never used their own product... or they just don't care about the consumers buying a poorly designed product.

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    Punctuality & SpeedStaff

    Reviewed Nov. 11, 2016

    Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

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    Customer Service

    Reviewed Oct. 27, 2016

    We purchased a KitchenAid dishwasher (Model KDFE304DWH0) on 09/02/2014 from Lowe's in Simpsonville, SC. We purchased a 3 year warranty. On 10/05/2016 the dishwasher stopped drying the dishes. We called Lowe's. On 10/07/2016 a service tech from WFCC AUTHORIZED SERVICE INC. (ASI) came out and said the (owl??) water sensor needed replacing, and they would order the part(s) and call to schedule replacement. On 10/12 I called ASI and was told they would call me when the part was in. On 10/21 I called Lowe's and they could not find out if the part had even been ordered & would get back to me in 7-10 business days. We have now been without the use of the dishwasher for 3 weeks and no repair has been scheduled. Based on my experience, I would not recommend anyone buying a KitchenAid appliance from Lowe's.

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    Price

    Reviewed Oct. 25, 2016

    You would think that you spend more money on a trusted brand that it would last for more than 5 years. It's only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

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    Reviewed Oct. 22, 2016

    This appliance is a disgrace. After 2 months the control panel broke and was replaced. After 3 more months the soap dispenser broke and was replaced. The door is coming apart at the side. Today the handle came off in my hands. It is now 10 months old. I can only think this product is designed to enable the sale of extended warranties.

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    Reviewed Oct. 19, 2016

    I purchased the top of the line KitchenAid dishwasher 2 years ago, paid over $900. I bought the extended warranty and it broke within first 2 years. Turns out there are no parts for the repairs. National back order. This is a new appliance. I paid $250 for the extended warranty only to get a buyout of $573. I am now without a dishwasher and out over $600. My other rant is that they are now going to throw this thing in a dump. What is their carbon footprint? I have never been so dissatisfied with an appliance in my life! KitchenAid can kiss my ass!

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    Verified purchase
    David increased rating by 2 stars.
    After a positive interaction with KitchenAid Dishwashers, David increased their star rating on Nov. 15, 2016.

    Updated review: Nov. 15, 2016

    I still haven't heard anything from KA / Whirlpool. We cleaned the machine twice in a row. The glasses now come out clean.

    Original Review: Oct. 18, 2016

    Glasses do not come out clean. Our new Kitchenaid Dishwasher does not clean glasses and dishes. I have cleaned the machine numerous times and tried several soaps. Company officials told me it's my water. Funny. None of my neighbors seem to have trouble with their dishwashers. This machine also takes over 2.5 hours to do a normal load of dishes. I purchased an extended warranty but feel like giving up and purchasing a new machine. We have been hand washing the dishes for a few months now. :( Do not purchase this product.

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    Reviewed Oct. 9, 2016

    I purchased a KitchenAid dishwasher two years ago. I have a KitchenAid refrigerator that is 25 years old. The dishwasher KDFE1040BLO has been worked on 4 times. They have replaced the water valve and the motor. Just yesterday, it dumped water all over the floor and the heated dry is not working. Thank goodness I took out an extended warranty. I know that KitchenAid is a good brand, but I am very disappointed in my dishwasher. It hasn't worked 3 out of the last 6 months.

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    Customer ServiceReliability

    Reviewed Sept. 27, 2016

    Kitchenaid dishwasher model kude201xwh6 - Oh how I wish that I had searched your website for reviews prior to purchase! My situation sounds much the same as other reviews. The top rack rollers are simply defective. We have replaced ours through service calls and self repair no less than 5 times in the past 4 years. Finally on the last repair the technician completely replaced the roller and rack arms because the factory had recalled the parts. Yet, I wasn't notified of this by the company. My dishwasher had to break down first before the problem was addressed. To me this smacks of covert activity and doesn't promote my loyalty to the company. Additionally our motherboard has been replaced twice... The first replacement was defective. And today I'm doing dishes by hand as the control panel is unresponsive again.

    We purchased the extended warranty - thank goodness, but again using a warranty on what will now be the 8th time a service tech comes to our home is ridiculous!! Worse yet when we talked to the service department, they have only documented three service calls! What's that about?? In hindsight, I remember there was paperwork to sign on some calls and not on others. So, I can't "prove" or verify the number of visits through a paper trail. I would suggest always documenting whenever you call regarding your appliance or have a technician enter your home. Writing the dates, times, and contact person on the appliance manual would be an excellent place to store that information. With each service call the response time is getting shorter. Of that I am very thankful, but shame on any company that would have even three warranty service calls on a product! Buying an appliance shouldn't be a gamble; it should be a wise investment.

    We were thinking that perhaps the dishwasher was just a lemon. An oddity that the company would gladly replace. It does happen that for an unknown reason one will just be "bad". Unfortunately, as I read these reviews, I don't see much hope of the situation being rectified to our satisfaction. I will pursue a request for replacement and hope the company will honor my consumer request. It appears their dishwasher line leaves much to be desired. Other review sites indicate that the KitchenAid dishwasher is better passed over for a more reliable brand. It is unfortunate as the dishwasher meets my expectations when it is operational. However, I will report any satisfactory outcomes I encounter through my attempts at recourse.

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    Verified purchase

    Reviewed Sept. 27, 2016

    I find it ridiculous that I paid a lot of money for this dishwasher & it keeps breaking. Had bought an extended warranty for it. If I hadn't I would have paid 2 times out of pocket to fix it to date. Control panel went out less than 2 years ago & it is broken again!? Of course my warranty is up now.

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    KitchenAid Dishwashers Company Information

    Company Name:
    KitchenAid Dishwashers
    Website:
    www.kitchenaid.com