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Our dishwasher developed a smell. We do regular maintenance and care of this dishwasher. Come to discover the entire thing is full of mold. Customer service is rude and expects us to wait two weeks for a service person to come out. Will not use the dishwasher because it is probably making our family sick. I have never experienced customer service like this. DO NOT BUY DISHWASHERS FROM THEM. They don’t care the product is defective and they don’t care about their customers or their safety.
I bought a Maytag dishwasher from Home Depot August 2018 and it has leaked soapy water every 3 out of 5 times that I run it. Home Depot said they don't cover installs after 2 weeks and to directly contact the manufacturer for service. Maytag sent out a tech 3 times but they weren't able to replicate the problem, so nothing has been done to fix the dishwasher even though I've shown the tech different photos of the dishwasher leaking. The service tech said they will now charge me $90 to return, even though the dishwasher is still under warranty and not repaired! I've owned many different dishwashers (rentals and houses) without any problems. This is the first Maytag brand and it is horrible. I will never buy another Maytag and have warned all of my friends and family.
I bought a Maytag dishwasher (MDB7749SBW1) about 4 years ago. I've had to replace the wiring on the control panel each year. This is clearly a design defect, and Maytag will not take any responsibility for it. I've called each year, and am told each time that they've never received a complaint about this issue. This year I'm replacing the dishwasher. I'll never buy a Maytag product again.
It is quiet and cleans well but that's where it ends. We have had it a little over a year now, after just a few months it started leaking, fixed under warranty. Now one of the upper rack tracks is broken, it was held together with three very flimsy welds, hopefully will be getting it fixed soon. We are going to wait and see what other kind of repair it will need, I think we would have been better off to just buy a cheap dishwasher!
Our brand new Maytag front loader has a optimum (LOL) soap dispenser that can 'supposedly' wash several loads before refilling. BUT, the dispenser fills with water after one load and dilutes whatever soap is left! We talked to a authorized tech who said it was a poor design. That the unit wasn't sealed from water or it would be under vacuum. We called Maytag and they said something like, "Um well it has sensors!!" Did they explain how it would sense the diluted soap concentration? Nope. It should be replaced by MAYTAG! Knowing it is something that they sell that is defective. Right out of the gate!! The engineer should be fired, the quality department heads fired too!
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We have had our Maytag dishwasher for more than two years. Here's how it stacks up: Energy Star rated-Yes; Noise-Almost inaudible except when water runs; Length of Cycles-long except for "quick wash" 59 minutes; Interior design and loading - 10 out of 10. This is the easiest dishwasher to load and it holds an enormous amount of dishes of all sizes and shapes. Adjustable and removable racks-Yes both. Everything fits including my barbecue and oven racks! Amazing. Stainless interior-Yes including silverware rack. Cleaning- 10 out of 10. Even on a quick wash (59 min) cycle this dishwasher cleans everything!
I run a longer cycle just to sanitize if we have sickness in the house. Otherwise it is 59 minutes to finish. Drying-Like most dishwashers this one is only so-so in the drying department, especially on the short cycle. Without plastic containers or utensils the machine dries more completely. However, the amount of moisture remaining after a quick or regular cycle is minimal. The water tends to pool on bottoms of glasses and plastics mostly. Easy to dry by laying a cloth across top rack. Dries in just a few minutes.
My only suggestion to Maytag is to work on drying technology to make the machines more efficient and effective. However, that being said, I wouldn't trade this machine for any other. It has every feature I love and a 10-year warranty on parts as well! My machine cost around $600.00. It was neither the top nor the bottom of the line.
Almost 2 years ago this dishwasher wouldn't drain. Fixed that $300. Then just over a year ago control panel had to be replaced. Now control panel was bad again, had to rest circuit to get it to start. I see this is a common problem. Only 2 of us in the house and the dishwasher gets used only 2-3 times a week since we purchased brand new in December 2011. Ordered the new control panel and just went to replace it, guess what. This appliance could have burnt our house down. The wiring in the door that plugs into the control panel is burnt! Not at the panel at all but a good 8" down the wiring harness. Both harnesses as well. Scared me half to death! To think it could have killed us at night, when we usually run this appliance. Definitely calling Maytag now. I do have pictures as well.
Started having problems summer 2017. My dishwasher leaked and tank replaced, followed by drain pump, followed by circuit board in 2017. Didn’t have use of it for months. It has started leaking again as of Sept. 17.
Purchased our dishwasher 11 months ago from Lowe's. Dishwasher has a 10 year warranty on racks and 2 other items. We are 2 adults in the household. Dishwasher is maybe used 4 times a week. Very light use! Circulation pump is bad which also took out the dishwasher solenoid. I'm not going to fix because it if only lasts a year again that is a very expensive repair. Very disappointed in this made in the USA product. That was the reason I purchased it. Made in the USA. Come on Maytag. You can do better than this!
I purchased a brand new high end Maytag Dishwasher that did not work. It’s been two months and they still have not come to fix my dishwasher. No one cares enough to get someone here. It’s been a true nightmare dealing with their customer service representatives.
My Maytag MDB7749SAW0 Dishwasher starting acting up after around the first year. The lights on the Control Panel began to flash uncontrollably and it will run all day while I am at work. I called Maytag and they were nice but did not repair it because the warranty just ran out. The person on the phone said that it is a common problem with knob-less dishwashers, the humidity causes problems with the control panel. The cost to repair was over $300 to replace the control panel.
Pump motor went out after two years and all Maytag would do was a small discount on cheaper model. We paid over $800 for the dishwasher and to fix it was over $500 plus the 5 minute service call of over $100. Very poor customer service and a lemon of a dishwasher. Now we have a GE.
Very disappointed with my 2014 purchase of model MDB8959SBS3 dishwasher. In fact it is no longer in service. We used the dishwasher approximately twice a day. The wheels on the pull out racks starting falling apart in the first 6 months. Then the soap dispenser failed. It would not shut. We replaced both the wheels and the dispenser only to find ourselves with the exact same problems in a matter of months. My hubby got really good at fixing both of these items. The final straw was earlier this year as when we turned it on the motor/water pump started making a screeching sound. Never had to replace an appliance that was only four years old in my lifetime. Just very disappointed with the quality of Maytag's dishwasher.
I had a Maytag dishwasher (made by Whirlpool) that after 4 months of ordering wrong parts, parts arriving damaged, and parts that were re-engineered and did not match up, the dishwasher could not be fixed. The extended warranty people (AIG) promised me twice on a recorded telephone call that they would "exchange" my dishwasher, and after many many heated telephone conversations was given a 20 minute lecture on how the word "exchange" does not mean they will replace it.
The frustration ultimately overtook my misspent loyalty in anything made by Whirlpool and I decided to accept the buyout of my extended warranty contract, at a loss of hundreds of dollars to me - well worth getting rid of that dishwasher and any further affiliation with Whirlpool corporation. Absolutely horrible customer service. Unbelievably god awful treatment. I don't know what happened to "customer service" at Whirlpool, but my dealing with them has convinced me that the term is an oxymoron at Whirlpool. Horrible horrible customer service. I have never been treated so poorly in my life. I truly don't know how they can still be in business if they treat their customers like they did me.
Faulty Maytag MDB8969 Dishwasher - BEWARE! Whirlpool, Jenn-Air, Amana, Maytag, KitchenAid... Are all brands that fall under Whirlpool. According to Better Business Bureau statistics there is less than 1 chance in 10 that you will get the Whirlpool product you are expecting! We purchased a new Maytag dishwasher at the end of 2016. Within a couple of weeks the dishwasher began failing: discharge pumps, heating elements, soap dispensers, door leaks, faulty racks, rinsing problems... Since purchasing the machine we have had to make 7 different service calls, all under warranty. The warranty service providers have been good but the machine has been a catastrophe, having been out of commission for several of the 18 months since being installed, and causing serious water damage to our kitchen floor (based on several other negative reviews this leaking is not an uncommon occurrence).
A few months into owning the machine, after our 3rd service call, we contacted Whirlpool, Customer Service and asked for the machine to be replaced. They refused to replace the machine but extended our warranty free of charge- better than nothing but not a cure to the problem and the only remedial action that Whirlpool was willing to offer. We didn't understand at that point that the problem of faulty and defective Whirlpool products was probably so huge that Whirlpool could not afford to provide a reasonable solution to their customers; leaving many, as witnessed on various product review sites, to bear the extreme frustration and associated expenses borne from the incurred failures. Unfortunately, here we are once again, requesting our 7th service call in less than 18 months, and asking once again for a replacement.
The Whirlpool response this time (CSR was not allowed to let us speak to her Supervisor in spite of trying to negotiate that for several minutes) was that they would not replace the defective machine but would sell us a new $850 machine for $250 and would dispose of the faulty machine for an additional $25. Whirlpool would not however pay for the uninstall of the faulty unit nor the install of the new unit (about $350) which would have to come out of our pocket. We won’t be spending the additional $600 to fix this problem as proposed by Whirlpool; we won’t be installing another Maytag product in our home. We were advised that we could fill out a form if we wanted, to try and claim for the damages which the dishwasher caused to our kitchen floor. The form was never emailed as agreed and now we are just really tired of the whole experience so will simply put this all behind us.
Our Whirlpool experience has been extremely stressful and quite expensive. It is clear to us that if an appliance which is averaging a serious failure every 3 months since the first day of installation, does not in the opinion of Whirlpool warrant a full and prompt replacement, or even the direct telephone attention of a Customer Service Supervisor, that the Whirlpool quality standard must be so low, the failure frequencies so high, that the number of similar failures prohibits any commercial viability to manage the problems in a reputable manner.
Whirlpool clearly has some very large problems. It would not have been easy to destroy the once highly respected "Maytag" name. Such degradation could only take place as a result of continuous and ongoing Whirlpool quality degradation. We will no longer be their ‘crash test dummies’ but I do hope for the sake of Whirlpool (apparently North American made) that they take ownership of their poor quality condition, realign and spend the next few years becoming the company that we all once knew and respected.
MDB8959SBB. Purchased this Maytag dishwasher late December 2013 and had it professionally installed on January 4, 2014. Could have burned down the house this weekend! Smoke everywhere! Thank goodness it was running during the day and not night so that we were able to shut off the power. Lights in the kitchen were blinking and smoke pouring out of the dishwasher. The house still smells of smoke. So disappointing. I've always been a proud owner of the Maytag products. Never again. Especially after reading the reviews. Interesting enough, THIS dishwasher was purchased because of a recall on the PREVIOUS Maytag dishwasher I had trouble with. They gave me a credit to use towards my next purchase. I've learned my lesson.
Maytag dishwasher mdbh979sam1 - Every single one of the Maytag/whirlpool dishwashers with soft pushbuttons and LEDs will fail--check it on YouTube. They have a very thin printed circuit strip from the door controller to the brains, and this rusts through in a few years. You must buy the whole controller for $150, you can't replace just the ribbon. And you'll be doing this every few years. Maytag disavows this if you call them. The design runs the steam past this ribbon, so it corrodes really fast. Get a real pushbutton or a real dial knob model instead. With this model, the issue shows up when the LED pushbuttons stop responding or randomly light.
I have owned several dishwashers thru the years and my favorite is Maytag. Maytag is quiet, barely hear it running which is rare for a dishwasher, dependable and plenty of space for dishes, pot and pans etc. I wouldn't have any other but Maytag. Also has several options for dishwashing which is a big plus. Love Maytag!!!
I’ve had my dishwasher for over 10 yrs now and I probably need to upgrade but it suits us just fine and I’ve really never had any problem with it at all. My dishes and especially my glasses come out "Sparkling".
This dishwasher is reliable and has NEVER had any repairs. It cleans fairly well, but I do wash off dishes before I put them in. The one complaint I have is sometimes the dishes smell funny after washing. I think it may be our water though. I also like that there is room for oversize dishes and glasses on some of the racks. Overall, I would buy it again.
I really like my Maytag dishwasher. It has been very good. I have had it for at least 10 years and it is still working fine. It is worth every penny. If this one stop working I would buy another Maytag dishwasher.
The control panel went bad on our Maytag dishwasher of only 4 years that is only run about once a week, A replacement part would cost more than half of what the dishwasher originally cost, so we have decided to go with a KitchenAid. Not pleased at all with the longevity of the Maytag.
Every Maytag product that I have bought in the last 10 has been garbage. That includes a dishwasher, side-by side refrigerator, washer & dryer. I've been hand washing my dishes for the last 4 or so years because my Brand New Maytag dishwasher totally stopped working after about 2 1/2 years. Maytag isn't the same company as it was 20+ years ago. Their products are made of cheap imported components that aren't meant to last any significant period of time. Do yourself a favor - DON'T BUY MAYTAG PRODUCTS!
My dishes come out super clean and I love it, even when there is calcium build-up around the filter. Thanks to Maytag and their great technology. You can't beat Maytag.
Dishwasher could do better with washing the dishes better and less recycling time. Also, it would be better if it had a self cleaning unit on it.
The Maytag dishwasher works really well. Not the quietest, but cleans thoroughly. I don't use heated drying though, to save energy. Stainless steel interior retains enough heat to mostly dry. However, unit died after only 7 years. Expected longer life.
My Maytag dishwasher is very easy to use. Saves on money and time. I enjoy it and it have made my life so much easier. When you cook for two you can be out the kitchen in no time.
I bought a Maytag dishwasher to match other appliances in kitchen. Work great, not loud and gets dishes clean. Have owned it for 10 years and have one problem with the door latch. But it was easy and inexpensive to replace.
Maytag dishwasher does not clean dishes. It has hot water and we have had a repairman look at it and he said water jets working. We have to wash all our dishes by hand before loading them into the dishwasher to "sanitize".
Overall I am satisfied with my Maytag Model MDB8859AWW2. I purchased the dishwasher 06/05/201. However, the door spring squeaks. It is a grating sound.
Maytag expert review by ConsumerAffairs
Acquired by Whirlpool in 2006, the Maytag brand is one known for dependability. With more than 100 years of experience in the home appliance space, Maytag is a familiar brand.
Built-in disposal: Never deal with clogs when using a Maytag dishwasher with a built-in chopper. It cleans its own filter and reduces food to particles small enough for any drainpipe.
Easy shopping: With only four different models, it won't take long to find the one that best fits your needs.
Extended warranty: While some manufacturers only cover specific parts for 10 years, Maytag offers a more extensive policy that includes parts for the tub and door liner.
Most powerful motor: Compared to other leading brands in the category, Maytag offers the most powerful motor.
Sanitization option: In addition to the regular clean cycle, Maytag dishwashers also include an optional sanitization cycle that kills bacteria.
Best for: Homeowners, businesses and families
Maytag Dishwashers Company Information
- Company Name:
- Year Founded:
- 553 Benson Road
- Benton Harbor
- Postal Code:
- United States
- (800) 344-1274