Consumer Complaints and Reviews
Thanks for the other reviews about the control panel problems... I too have the same issue with the short circuit. My Maytag dishwasher mdb7749sam1 was installed in January 2013. I spent an hour on the phone and the chat... HERE'S THE SOLUTION: When I told them the machine started in the middle of the night on its own, it became a safety issue. I have all the same problems as everyone else, flashing lights, the washer does not properly respond to the input from the control panel... I was told that even though it was out of warranty, "as a gesture of goodwill" Maytag is sending out an authorized repair service to fix whatever is wrong at no cost to me at all... Tells me that there really is an underlying issue. Anyway best of luck to anyone else in the same boat. I rated them as a 3 - not happy that this machine failed and I won't buy another, but they seemed to jump on fixing it...
I am about to replace the control panel on my Maytag dishwasher (MDB7749SAM1) for the second time since purchasing it in 2012. Additionally, I have replaced the door gasket twice, as it becomes loose and does not properly seal, causing water to leak from the door during the wash cycle. There are many documented complaints of corrosion on the control panel ribbon cable necessitating replacement of the entire unit. If there were a way to replace the ribbon cable instead of the entire panel, it might be a bit easier to swallow the repair expense.
Either way, it is ridiculous to have to spend almost 1/3 the original cost of the dishwasher to make it usable again, and twice in only 5 years time! My previous dishwasher was 30 years old and still functioning (though noisily) when I replaced it with this expensive lemon. I have not contacted Maytag, as it is not in warranty, however, it seems that a major appliance should last longer than a couple of years without issues.
I was having similar issues with my Maytag model MD dishwasher. The unit was operating, and then the start/resume light began flashing. Didn't think much about it since the machine continued to run. But the machine wouldn't cycle off, or rinse or dry. It continued to run, with the start/resume light flashing. When I opened the door and hit cancel, the unit turned off. Several minutes later, the normal light and heated dry lights came on, and soon after, the unit started up by itself (Twilight Zone music is going off in my head). I let it continue to see what it was going to do. It ran, and ran, and ran some more. I stopped it and secured the power to it, left the power off for a very long time. Started it up, no joy.
I began reading the blogs sent in by other frustrated Maytag owners, we are numerous. I went back and re-read some of the posts that dealt with resetting the control panel. The one that mentioned; press Hi Temp. then Start/Resume about 3 times consecutively, that did the trick. Thank you for that useful piece of info. Saved me 143.00 plus tax and shipping for the new control panel (for now). I found some very helpful MO's (Maytag owners). I also found something very frustrating, with so many unhappy customers dealing with the similar issue. I would think that Maytag would put out a technical alert that deals with these problems. Instead, we get these so-called Maytag experts that magically appear on your computer screen. They ask you, "what seems to be the problem".
So after I described the issue, I asked the Pro, how to prove that the issue is with the control panel, or the elect. control board, both parts are 143.00 ea. (Just trying to limit my pain.) They send me to a page that wants to charge me 28.00 for the answer. What an insult. We pay 500-800 dollars for these units that should last more than 4 yrs. and some doofus is charging you for answers that saves you the consumer money and frustration. I, like many in the Maytag blog, will never purchase a Maytag product again.
Faulty control board. Have owned a Maytag dishwasher model MDB6769PASI for 2.5 years. The unit started beeping at random times for about a week - then went dead! Sounds like other reported failures and it is unlikely repairs will be permanent! Never again Maytag.
When purchasing new, sales person highly recommended Maytag products. Maytag Dishwasher MDB7749SBW3 - This had the SS tub that my wife was looking for. Now only 19 months later it has completely stopped working. A few weeks ago the lights on the control panel would randomly come on or not align with the wash option that was chosen. This lasted a short time, and then lights on the panel would stay on, and not allow you to choose any options. I reset our breaker and this alleviated the problem for another week or so. Then it stopped working all together.
A quick Google search and it was obvious Maytag has a MAJOR and KNOWN issue with this model. The ribbon going into the faceplate/ control board sits directly behind the port that exhausts the steam. This ribbon over time becomes corroded and eventually malfunctions. I called customer support. They were completely unwilling to acknowledge the problem and also unwilling to help in any way. They offered to sell me an extended warranty @ $329.00 that would cover the service call and repair. Very unhappy that their product has an obvious defect/ flaw and they are completely unwilling to acknowledge/ or stand behind their product. We are a family of (3) and run this dishwasher about once every 5-10 days. Unbelievable they find a fail rate within a year and half with light use acceptable!
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148013 Stan & Paul's Dartmouth MA - 3 yrs ago we remodeled the kitchen... I went with Maytag appliances because I was always told they were good. I should have stayed with GE. Dishwasher touch pad is gone again... 2nd time in 3 yrs. Last one cost us 265.00. We are senior and thought these appliances would outlast us. We only use it about twice a week. Our freezer door tracks and door needed to be replace 6 mo after purchase. WE lost all the food that had defrosted. Our oven coil burned out already also... that was expensive to replace. Only thing that we have not had to repair (knocking on wood) is the microwave. STAY AWAY FROM MAYTAG, FOLKS!!
On 8/26/16, we purchased a top-of-the-line Maytag dishwasher from Lowe's of Palm Bay, Fl. It began leaking water out one side shortly after installation. Because of a hospitalization, we were not able to report the problem to Lowe's until the first part of December. A repairman from Brandt's in Sebastian, Fl. came out on 12/6/16 and said it might be the door gasket, but he did not have a new one with him and if it continued, to call back. I called again and another repairman from Brandt's came out on 1/3/17. He said it was out of square and he took out 2 screws and said to cut back on detergent because too many suds could cause it to leak (which we find ludicrous). Now it leaks on both sides. This is not a small leak; it soaks the bath towel we put under the door.
On 1/11/17 Brandt's sent 2 repairmen out and they claimed we needed to cut way back on detergent and put in a capful of salad oil because our water softener is causing the suds which causes the leak. We now use 1/2 teaspoon of detergent and the capful of salad oil. It is still leaking. Our previous Kitchen Aid dishwasher never leaked and we used the recommended amount of detergent in it. We are apparently stuck with a brand-new dishwasher that cannot be fixed. We will NEVER buy another Maytag appliance.
We purchased a new Maytag dishwasher for $500 from Home Depot about 1 year ago... it stopped working 4 days ago. I did not get satisfaction from Maytag customer service as they tried to sell me a repair program whilst I was trying to determine if it was under warranty as it is a known problem. I now have a repair person coming out with a price of $189.95 + time. A complete joke of an organization. Lesson? Do NOT purchase any MAYTAG brand. They DO NOT stand by their product. My rating is ZERO STARS, the site forces me to enter a star which is ONE TOO MANY. I will NOT do business with Maytag, Whirpool or any of their brands again.
Problems with Maytag dishwasher, purchased at Sears Canada Model MDB7749S is only a couple of years old, and as such is no longer under warranty. This Dishwasher is less than 3 years old! Both the interior and exterior is stainless steel and looks virtually new. Cost of parts and labour to repair amount to more than a new dishwasher--this is unacceptable. Poor design. Little value compared to cost. First issue: bottom rack wheels fall off because the plastic pin holding the plastic wheels on the rack become fall out, leaving no way to hold the wheels onto the rack. Second issue: faulty design of the integrated door handle and control panel on the exterior door face. The control panel pops out of the front cover panel when door is pulled open. With some struggle it can be popped back in.
I agree with another reviewer who wrote: "The design of the faceplate is defective in that too much force is applied to the faceplate when opening the unit. The handle is integrated in to the faceplate. The plastic used becomes brittle over time and breaks. The panel unit (W10811169) must be replaced in entirety rather than just its housing increasing the cost of repair. To have this failure occur within the first 3 years of use is very premature. I can only assume if I repair the dishwasher I will have the same problem again. I am considering buying a new model that is designed better and comes with a longer warranty on such parts."
Model # MDBH945AWW - It is Christmas Eve morning and we are preparing for family activities. We started the dishwasher and continued with task. Mid cycle we began to smell smoke. The dishwasher was turned off and the fire dept. called. Upon inspection it was noted that the motor was extremely overheated. We have owned this machine for 8 yrs and only run it once or twice a week. Based on previous reviews, it appears that Maytag misrepresents itself on national TV.
Well, I thought I was buying quality products dishwasher and refrigerator and both are very disappointing. Of course the Maytag dishwasher (MBD7749AWB2) really upsets me since I just bought it in Aug of 2011. Now it will not finish a load of dishes and I did what the lady at Maytag told me. She said it was the control board. But it is not the control board. It is still working the same as it was. Now what should I do? When they said I had a 10year warranty I didn't think a known product like Maytag would let me down. MAYTAG, YOU SHOULD BE ASHAMED TO ADVERTISE YOUR PRODUCTS TO LASTS! THEY SUCK!
My dishwasher is one year old. It is very quiet and cleans well. Stainless steel makes it look great too. Efficient, energy saver dishwasher with great capacity and large utensil holder. This is the best dishwasher I have owned.
It meets all of my needs and expectations. It's quiet looks nice and does a very good job of cleaning dishes.
This dishwasher constantly has an odor. I run the dishwasher every third day (there are only two of us), and no matter how well the dishes are rinsed off, there is an unpleasant smell whenever the door is opened. Even after running the washer, upon opening the door an unpleasant scent still lingers. I compare this washer to the Kenmore I left in my previous home and this brand new one falls short. I would not purchase this dishwasher again. But because this is only a year old, I guess I am stuck with it for a while.
I've had the dishwasher model MDBH979SAB0 for about 3 years now. A few months ago I noticed the faceplate would pop out when you opened the dishwasher. I would have to pop it back in. The dishwasher was out of warranty so I decided to attempt to fix it. I took the faceplate off to realize all of the plastic tabs that screws go in to were snapped off. The only fix for this is a complete new panel from Whirlpool Parts Online to the tune of $194.17 (W10811169).
The wheels also fall off the bottom rack. The push pin plastic becomes brittle over time and does not stay in the assembly. To replace the wheel assembly (there are 4 in total) is $38.18 each (W10195416V). The wheels or push pins can't be purchased separately. Both of these items are not covered under warranty past 1 year. Maytag's 10 year warranty only covers the upper and Lower Racks (excludes cup shelf and silverware basket), chopper blade and stainless steel tub and inner door liner. So only a small percentage of the parts.
The design of the faceplate is defective in that too much force is applied to the faceplate when opening the unit. The handle is integrated in to the faceplate. The plastic used becomes brittle over time and breaks. The panel unit (W10811169) must be replaced in entirety rather than just its housing increasing the cost of repair. To have this failure occur within the first 3 years of use is very premature. I can only assume if I repair the dishwasher I will have the same problem again. I am considering buying a new model that is designed better and comes with a longer warranty on such parts.
Maytag Dishwasher MDB7749SBW3 - Control panel problem just like everyone else describes. Bought in Nov 2014... how disappointing!! My husband is sure he can fix it if I buy the part. I went online to order the control panel, and of course because I'm in Canada I can't ship the part directly from the website, I have to call the Canadian Sears Part Dept., it's about $200! As I came across all these reviews I am even contemplating if I should waste our time and money trying to fix this thing... Maytag never again!!!
Dishwasher MAYTAG MDB7749SBM - Have the same problem as everyone else, panel board. Initially lights randomly blinked, flashed etc, but still washed dishes. Now it has completely died. Dishwasher is 3 years old.
We 19 years and gently used. The door latch broke. We purchased a used quiet series Maytag dishwasher and found that the door latch failed on this. I recently found over 600 complaints for the same problem. If you are receiving this many complaints and it's one of your most frequent complaint, do you think it's time for a redesign of the door latch mechanic is??? Or are you relying on your reputation and don't care about quality anymore?
This is it for Maytag. I'm glad we didn't buy a new Maytag because we would be stuck again with a crappy door latch. If you can't be bothered with fixing your door latch issues and you know that you have a long term problem here, you at least can send a new door handle kit to those of us who are complaining. Of course you won't do that. And the only recourse I have as a consumer is to tell others about the ongoing problem with your front door latch on my social media. Sadly, you are now only another crappy dishwasher with no real quality control. I bought several appliances from you because of your reputation for appliances that last. Seems that is now a myth.
Dishwasher MDB7749SBM - Have the same problem as everyone else, panel board (2nd one, 1st was under warranty). This panel W10475787 is 2 years old. Keeps lighting up doing what it wants to do. Dishwasher is 3 years old. Can't find out if there is a recall on this part (there should be).
Bought DW 2 1/2 years ago. The control panel has a mind of its own, and today it will not even light up. How does a recall happen? I see lots of people having trouble with this model and others as well. A dishwasher should last much longer! Will never buy a Maytag again... and will recommend the same to my friends.
Maytag Dishwasher model MDBH989AWB3. The dishwasher was purchased at Home Depot March 19, 2010 in Hollywood, FL; delivered to our new home April 16, 2010 in Brunswick, ME. My complaint is the exact same complaint as the previous 28 complaints! I think the reason our unit worked for 6 yrs is because it was in use only 6 months a year. My experience: you make your selection, two lights come on, you press start, but nothing happens. You think this is a simple repair. You read the manual and try their troubleshooting advice, but to no avail. When you contact the company, they tell you that this is going to be an expensive repair, probably over $500.
You contact Home Depot who want nothing to do with you or your dead dishwasher. Their advice: contact the Maytag company. You contact local appliance repairmen and they will repair it at a cost of over $500. You offer the unit to the repairman for free; he declines. He suggests you check the online Consumer Affairs site. It is on that site that you realize the dead dishwasher belongs where one brings other dead things: the dump. I will NEVER buy another Maytag product. I would suggest no one else does either, unless you want to practice your skills in dealing with frustration or you want to throw $693.40 to the wind and watch it flit away helplessly. Thank you for reading this.
Had this model MDB7749SBM1 for almost 3 years and paid over $700 for it. Thought I was purchasing a good machines. The last few months the control panel pops out and away from the front door panel. Do get it back. You have to unscrew the panel from the door. Inside is all plastic and broken. How can it be broken when it is an area never touched. Every time you open the door after a wash it pops out again. To get it repaired will cost too much. It is a badly designed unit which should have a latch instead of just pulling out.
I am so disappointed and will think twice before buying Maytag. I have never had luck with any Maytag dishwasher lasting. At this point I don't know whether to just buy another brand or glue it. We are not keeping our home so I don't want to invest money. Awful machine and I see it is discontinued so there are a lot of complaints. Thanks for sticking us Maytag.
I purchased a Maytag Dishwasher #MDB7749SBM1 as part of a complete kitchen remodel less than 3 years ago. Maytag was a great product years ago so I thought I would switch from GE to Maytag thinking that I had purchased a quality set that would give me years of great service! What a bad choice to say the least! This dishwasher has never dried the dishes completely with heated dry option. I never cared for the plastic latch and metal catch option either since I caught water dripping from the bottom since the door must not have been completely shut even though the latch was secure.
Most recently, the start option on the flat control panel will not work. After opening and closing door multiple times I can get the start option to light up and run the cycle. Added bonus to start option not working correctly is that when the dishwasher door is shut, it automatically runs hours later with no human interaction. The dishwasher lights were lit up like a Christmas tree at 7 am this morning and running a cycle. Guess it thought the dishes weren't clean enough. I am going to price out a board and determine whether I will throw this piece of crap in the dumpster and find a different brand! I HIGHLY RECOMMEND THAT YOU DON'T BUY A MAYTAG DISHWASHER!
We purchased a full house of Maytag appliances to support American Made (ourselves). It is very disappointing that our Maytag dishwasher Model # MBD 89595BW3 has completely quit functioning properly. All the lights came on and nothing worked after that. We contacted Maytag and was told to turn off the power and restart after 2 minutes which did absolutely nothing. No problem - try again. Again, nothing. The disappointment is compounded by the fact that this dishwasher is only 2 years 7 months old. It is too bad that an American Made product didn't last long enough to show any wear and tear. Investigation to repair resulted in cost prohibitive investment. So sorry Maytag, we gave it a shot. Moving on to a more "reliable" rated brand.
We bought our Maytag dishwasher at Sears about 2 years ago. It has never cleaned very well, we have to rinse everything almost to the point of spotless before we load it. It's a "water saver", which means it takes more than 4 hours to fully cycle. Just today, I went to turn it on and the start button does not work. I looked it up and found that this is a common problem with new Maytag washers. This is really irritating, considering we paid a lot more for the Maytag brand than we would have paid for something without the Maytag reputation. Live and learn, I guess; we certainly will not be buying another Maytag.
I am writing this because I received an offer for a protection plan today in the mail. I purchased a Maytag dishwasher on from Home Depot. I had to have the control panel (motherboard) replaced a month after purchase to failed again approx. a year later. I still own this dishwasher (MDB7749SBB) but only used it off and on 2 of the first 10 year - have not used since. Well kids are in college and my next purchase will not be a Maytag. The wife and I lost all confidence in this product.
I purchased my Maytag MDB7749AWM2 dishwasher approximately 3 years ago. Since it was stainless inside and out I felt that I was making a long-lasting purchase. The handle on this particular model doesn't have a latch release button. You are actually just pulling the door open. That would be fine if they had used something besides plastic on the control panel cover where the handle is built into. The control panel is only held together with plastic pieces that the screws go into.
After only a couple of years of pulling on this the plastic parts holding the screws have all broken causing my control panel to just flash. My husband is a maintenance engineer and upon taking the screws out couldn't believe with such a high quality machine that they had used plastic in the main place where they needed strength. The wiring was cut so short to the control panel that one of the plugs had come undone when the cover began separating. I only need the plastic cover because my control panel is working fine but of course you have to buy the entire control unit which is $150.
I purchased Maytag because I thought they represented a reputable American company but I was very wrong. When I contacted Maytag about the problem they were very unconcerned and just gave me a link where I could purchase the part. When I told them it would be my last Maytag product they didn't even have a comment. Giving Made in America a bad name.
I purchased a Maytag dishwasher on Nov. 5, 2013 from Fred's Appliance. I had to have the control panel fixed twice and it failed again in June 1916. My stemware had a film on it and I either had to wash it by hand or rinse it in hot water and dry by hand. Thus I felt like how could my other dishes not have this film on them even though I faithfully used Finish. I have 2 daughters who live within a half mile of me and they did not have this trouble with their dishwashers. I always felt Maytag was a top brand, but I replaced my 3 year old Maytag with a Whirlpool that my daughter and her family of 4 used for 19 years. Guess what... my glasses come out sparkling without using Finish and they wash in half the time and are dry!
We bought a Maytag Dishwasher Model # MDB4709AWW4 about 2 years ago. Complete piece of junk. Just spent $350 on a new control panel. We called Maytag and they told us that our model wasn't under the recall for this issue. The old belief about the Maytag repairman not being busy is a lie. Avoid their products. They are poor quality.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Acquired by Whirlpool in 2006, the Maytag brand is one known for dependability. With more than 100 years of experience in the home appliance space, Maytag is a familiar brand.
- Built-in disposal: Never deal with clogs when using a Maytag dishwasher with a built-in chopper. It cleans its own filter and reduces food to particles small enough for any drainpipe.
- Easy shopping: With only four different models, it won't take long to find the one that best fits your needs.
- Extended warranty: While some manufacturers only cover specific parts for 10 years, Maytag offers a more extensive policy that includes parts for the tub and door liner.
- Most powerful motor: Compared to other leading brands in the category, Maytag offers the most powerful motor.
- Sanitization option: In addition to the regular clean cycle, Maytag dishwashers also include an optional sanitization cycle that kills bacteria.
- Best for Homeowners, businesses and families
Maytag Dishwashers Company Profile
- Company Name:
- Year Founded:
- 553 Benson Road
- Benton Harbor
- Postal Code:
- United States