KitchenAid Dishwashers Reviews

After 3 years my dishwasher stopped working. Hired an appliance repair guy and after 3 visits and a 1 hour chat with a KitchenAid tech they couldn't find the problem. They told me that the dishwasher was unrepairable. Here I am with an almost new dishwasher going to the local dump. Am I happy, not so much.

First I was told there was a recall on my dishwasher when I called to complain about a burning smell. Technician came out, ran a diagnostic and told me he needed to replace both the control board and the heater. Burning smell went away but now it still doesn’t clean and makes loud clunking noises. I’m told by KitchenAid they can’t help me. I will never buy another kitchen aid product. They do not stand behind their products. Junk!

After using our Kitchenaid dishwasher for 2 years, it periodically stopped draining. We had a certified Kitchenaid repairman come out three times over the past 6 months. The first time he said there was a little piece of paper in the drain. The second time, he said it was probably the same thing but he didn't find anything. This last time, it was a different repairman and he said the drain pump needed to be replaced. He said he has been replacing a lot of drain pumps on relatively new machines because they periodically stop draining. The warranty is only one year for this dishwasher. After $300 in service calls and $200 for the installation of a drain pump, I called Kitchenaid and they said there is nothing they can do. I will not be buying another Kitchenaid product.

We bought all KitchenAid appliances for our new home in 2017. Two of the four had major problems at the 5 year mark. I am holding my breath that the fridge and range last longer. Kitchen Aid had a solid reputation and we paid for that quality. Unfortunately, they didn’t perform and they chose not to stand by their products. Lesson learned. Their only solution was to have me sign up for extended warranties with monthly payments. No thanks.

Unfortunately, We bought a KitchenAid dishwasher in November 2020 and it stopped working in mid July 2022 - we are still in warranty! It is now September, the technical support visited us twice and it didn't work both times and till now they do not know how to fix it. It has been 2 months, they refuse to replace it - and haven't fixed it - as a working mom with school kids my life is hard without the dish washer - it is very hard to get someone on the phone from their customer service - they really do not seem to care about our wasted time and energy - horrible experience with Whirlpool.

KitchenAid Dishwasher model KDPM604KPS 0 less than 2 years old. Recall Repair to avoid flooding your home. Before they could come out to repair Dishwasher would cut off in use. Display Code E1, E9. Third Party repair company very nice. Came out, did recall repair, analyzed codes & Dishwasher Washing Motor Sump assembly bad. Estimated cost over $500.00. I paid $1,168.02 less than two years ago. Nice technician said they had done a number of these mostly warranty. First KitchenAid Dishwasher 20 years old still working fine. No repairs. We gave to a family members when we change out appliances for Stainless Steel in remodel.

I bought the expensive Kitchenaid KDTM4045KPS dishwasher that had a recall because the heating element leaked and water got into the washer motor. Kitchenaid wanted to cover the recalled heating element but damage to the washer motor. After many phone calls and arguments, they agreed to replace the washer motor, however, the washer motor part IS NOT AVAILABLE. After waiting months, they agreed to replace the dishwasher.

I'm very happy with my dishwasher, but after 8+ years some of prongs that separate the dishes on the bottom rack are rusting and breaking off. I ordered a new bottom rack ($210.00!!!) from my local appliance shop that came in good time. However, it is just the rack, no wheels and no cutlery basket. I called the appliance shop and was told I need to take the old parts off my rack and add them to the new rack. And if I break something trying to do the switch, I'll have to BUY a replacement for that. I can make an appointment with the appliance shop and have them do it... no charge, but I am really, really disappointed that for $210.00, the rack wasn't complete, in my opinion.

We have had this dishwasher about 8 years. I noticed water leaking into the basement and called a trusted repair company here in Toronto. They diagnosed the problem - a failed gasket in the motor assembly. Assembly is not designed for a repair and had to be replaced. Diagnostic and replacement was $800. The failed gasket was probably worth $1. Appliances should be engineered for repairability.

Bought a new KitchenAid dishwasher about 4 years ago about $1500. A year into using it, the top rack wheels started breaking and all the ball rings started falling out. Ordered and replaced the rack, but then the touch panel started malfunctioning; it sometimes did not even respond. I researched and had to turn off/on the electrical breaker so it could work again; I had to do this almost every time I wanted to use the dishwasher. Called a repairman and he found out that apparently there is a leak from the plastic bowl at the bottom of the pan.

This dishwasher was purchased 8 years ago—for 2 people—having average usage. Never a warning sign or problem prior to this incident. It was running and began making a horrible sound—it convulsed and exploded with black smoke streaming out of the door. I called the local company for repair but they said based on this description it would have to be replaced. $1000.00 to replace and install. I will not use KitchenAid again. If we had not been at home —our small dog may not have survived.

I wish I read the other reviews before purchasing. We bought this after waiting over 11 months for it due to shortages. It was installed in November of 2020. Initially it leaked. The installer came back and fixed it. Then 1 month later, it started making noise. The repair person came back and we have been waiting for the part since then. 15 months. Yup, now out of warranty. Part is still not here and now the motor housing is leaking. Apparently, Whirlpool/KitchenAid do not make these parts as replacements since they don't expect them to fail this early in the life cycle. Hmm. But they do. So we have to pay $390 to buy a part that MIGHT become available in 6 months. So they want us to keep a non-usable dishwasher for 6 more months in the off chance that it will be fixed?

We purchased the KitchenAid KDTM354DSS4 in February, 2022 because it was so highly rated by Consumer Reports. After a couple years we had to replace the motor. I have just finished replacing the fourth plastic piece in the dishwasher. Their plastic simply wears out and breaks.

We bought a top of the line, KA dishwasher. It has NEVER gotten the dishes clean. It leaves a residue all over the dishes. KA has had 3 techs out, none of them have even tried to fix it. PLEASE, don't buy!

Purchased a Kitchenaid dishwasher and finally received it after a 2 month delay due to product not being available. Almost immediately, the spray arm fell off and could not be put back on. Took two weeks to get the part and have repairman install it. Within 18 months, the motor began making horrible groaning noises and dishes were not properly cleaned. Repairman was sent out, said, "No worries, it's normal." Two months later, the motor was dead. I have now been without a functional dishwasher for four months now. Kitchenaid has no replacement parts, and no plan to remedy the problem. A $1400 dishwasher, and no replacement parts. No reply from letters sent to upper management, same song and dance from online and phone reps. I will never buy another Kitchenaid or Whirlpool appliance. The company has gone to ** in a handbasket.

The KitchenAid dishwasher I purchased in November 2019 is pretty, and it's the quietest one I've ever had. When it's running, it's hardly noticeable. But...it's simply not good at thoroughly cleaning every dish and utensil, especially for the price point (≈$900), to warrant spending the money on it. Add to this, it is horrible at drying the dishes/utensils. I would not purchase again. I bought a suite of KitchenAid appliances when I got it as part of an entire kitchen remodel. The double-oven, dual fuel range and above-range microwave with vent are fantastic, and the cabinet-depth refrigerator is decent. But whoever designs and then builds KitchenAid's dishwashers needs to go back to the drawing board. Next purchase will be a Bosch. Stay away from this model from KitchenAid.

Updated on 03/28/2022: KitchenAid assured me the product would be fixed free of charge. On March 22 they told me the part was "lost" and within 3 days they would call me to have it repaired. It is well over 3 days and unfortunately they still have not contacted me. I have been without this dishwasher now for 3 months. Horrible customer service to accompany a horrible product.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

We are incredibly disappointed and frustrated about our KitchenAid purchase. 14 months ago, we purchased an entire set of "stainless steel" KitchenAid appliances and costing over $13,000. In such a short time frame, the "upgraded" appliances are starting to rust. It is apparent that the "stainless steel" is not true as advertised. Instead, they sold us basic metal that is polished to resemble stainless steel. Considering the KitchenAid brand we expected unparalleled products and customer service. Needless to say, we called the manufacturer and they will not acknowledge the fraud and will not replace or repair.

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. It's stopped working right after one month. I called customer support and warranty, they said that they don't have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it.

We bought a KitchenAid dishwasher in 2019, and while it is very quiet (nice!), plastic parts on the interior assembly have started to disintegrate to the point that they are breaking off. And we don't run it often as a household of two. Why is it that manufacturers cheap out on parts so much these days? Maybe plastic isn't meant to be washed and baked at high temperatures. Can we please go back to the old school appliances that last for 30 years?

We’ve had many KitchenAid products and all have pretty reliable. Purchased top of the line model dishwasher 2 years and 4 months ago. The control board just went out. The part is covered by warranty but NOT THE LABOR. That is $249, about 1/5 of the original price. For the purchase price and the company’s profit margin, I wish companies would quite these boards from China because they are junk.

I ordered KitchenAid dishwasher from Lowes Sept-15 -21. On October 15 they got my order and was missing KitchenAid Stainless Steel Dish Handle, they told me at Lowes, "Return it and get your money back" or we order another dishwasher, I don't want to waiting another month, I called a plumber to install the dishwasher, and I called customer service and I explained what happened and they told me part is back order but I can buy direct from parts for 86.00 USD.

I have had the Kitchen Aid dishwasher since 2007 and have had no major problems with it. Had to replace the pump after 10 years which my husband was able to do with minimum effort. That was 5 years ago and it still works perfectly!

Bought this high end dishwasher in January. Immediate problems where washer stopped mid-cycle. Over six months had repairman out constantly. The fix never lasted a week. Couldn't get a replacement washer until June after a zillion repair visits. The replacement washer which was the same model worked 4 mos. now again having same problem. Repairman usually can't come for 10 days and then sometimes a part must be ordered and another visit made. In between time, we have no dishwasher. This is fraudulent and for customer a whole year of misery. The dishwasher model is first in the series. Obviously a lemon and should simply be replaced quickly with a different model. Super surprised a large company does not have a better service/replacement policy. It is unethical. The product does not work.

Our KitchenAid dishwasher came with our new house and it is indeed very quiet and does a good job washing dishes. The third rack is great improvement over the door-mounted utensil rack in our old Whirlpool (same company). However after two years st started blowing the circuit breaker and a second technician said it was a bad control board. These are back ordered 3-4 weeks. It has been down for a month and probably another month or more before it gets repaired. KitchenAid ought to keep a stock of parts that are failing on their products. It was the same problem getting the microwave fixed 6 months ago.

Upper rack was over designed with too many moving features causing inherent weaknesses in plastic components. One year after use started the first plastic tabs started breaking. Without buying a whole new rack there was only one option. Had to figure out stainless steel bolts and nuts to replace broken tabs. Tedious but do-able. I believe most people (probably 95%) do not adjust the racks anyway because they are complicated to adjust. Why build things that break? Just keep it simple! Otherwise this dishwasher works great. It is very quiet and washes well. Clean look. If they would make the upper rack as simple as the bottom rack it would be bullet proof. But no, the Kitchenaid engineers and marketing people had to complicate it by putting in breakable features most people do not use. Thanks for messing up an otherwise great product. Now figuring out my fourth set of bolts to keep the upper rack in place and gliding like it should.

Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.

Had trouble installing unit. The dishwasher had a leak that took three servicemen to correct. The leak came from the bottom of the unit. It apparently was a improper install. (Home Depot purchase.) It took 3 weeks to have problem resolved.

Had this DW for 4+ yrs. Had to replace the Control Panel (warranty but $225 service call) and both of the upper rack adjusters ($80 ea, done by me). These parts should not fail this early. DW is lemon.

Super disappointing to replace my 20 yr old Kitchenaid Whisper Quiet dishwasher with a new model and have it be dead in 4 months. The motor started buzzing and the service guy says it's shot. No idea how long to get a replacement part. Kitchenaid's customer service was worthless. Next time I will pay for the Miele.

Don't order anything at all from KitchenAid. They'll happily take your money for your order but don't expect to see delivered anytime within the following year. They also won't bother letting you know why have not received your order or any other information about it. Their 'customer service' people's willingness to help get information is abysmal. Ordered in March, and no word. My dealer and their owners can't even get an answer from KitchenAid/Whirlpool.

I was talked into purchasing a KitchenAid dishwasher by a sales associate. I went in to buy a Bosch (great product) but was talked into spending a little more because KitchAid is suppose to be the best. I am here to tell you it is NOT!! First, my heating element went out. It was a recall for that particular year so they sent me the parts free of charge but I had to pay someone to replace it! Then the wheels dry rotted on my top rack. That was another recall so once again, they sent me the part (top rack) free of charge, but it was up to me to install it. NOW...the wheels on my bottom rack dry rotted, not a recall (how odd bc the top rack did the exact same thing), this time they are not doing anything to remedy the faulty part!! This company is terrible! DO NOT and I repeat DO NOT buy KitchenAid Appliances! They are truly a waste of money and they do not stand behind their products!! Terribly Disappointed!

We bought a whole suite of KitchenAid large appliances (from Ferguson's) for our new home build. We have been very satisfied with the performance of all - UNTIL the dishwasher tore up. It was still under the factory warranty. We called the issue in and there was a local company (American Appliance) that arrived 3 weeks later to repair. They discovered that the heating element of the dishwasher was broken and needed to be replaced. They ordered the part. They said it should arrive in 7-10 business days. After that amount of time, I called to be told that it was on backorder. They didn't have any clue of when the part would be back in stock. Therefore, we started reaching out to KitchenAid directly.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAid's offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.

My experience with KitchenAid was the worst ever. 3 months after I bought the dishwasher it broke down and I have been dealing with KitchenAid ever since and nothing has been done. You spend at least an hour to actually get someone on the phone and then they don’t help you. I had someone come to fix the dishwasher 3 months after I bought dishwasher and they blamed on the plumbing. I had 2 different plumber coming. They tell me nothing is wrong with the plumbing. I spent almost 1,000 on a dishwasher that I use for 3 months and KitchenAid don’t give a damn about fixing or replaced so now I’m taking a loss of a $1,000 and have to go buy another dishwasher. Our plan was to replaced all our appliances KitchenAid. Thank God we didn’t do it, because I really don’t ever want to deal with them again.

I had both of my KitchenAid Rack Adjuster WPW10546503 broke causing the rack to be unstable but fortunately did not fall and cause extensive damage. KitchenAid Dishwasher Rack Adjuster WPW10546503 cost $51.36 each at KitchenAid, I found it cheaper online. I noticed multiple posts and even a Class Action about these parts and KitchenAid is doing nothing. I assume the problem is the same with the silverware basket which carries a price of almost $80.

We bought out KITCHENAID dishwasher for a few reasons, (1) we love our KITCHENAID small appliances and (2) they were recommended by the sales person in the store. Our experience with all of our KITCHENAID large appliances has been very disappointing. Quality for price is zero. We have repaired our dishwasher 8 times in 8 years. To the point where the repairman is like an old friend! Our other KitchenAid appliances have had multiple repairs as well. Suffice it to say we will never buy another KitchenAid large appliance or anything else made by Whirlpool. I would rather pay more. Especially when all in I have paid the equivalent of a top of the line dishwasher for a piece of rubbish!

Purchased a Kitchen aid dishwasher on 01/21/21 to replace a Kitchen Aid dishwasher that did not last 3 years. Was not what I wanted but beggars can't be choosers. Model number KDFM404KPSO, the first issue was that it smelled like an oil refinery when operating, and still does. Called the manufacturer, and was told "oh that is the material they used to help with heat retention. It should dissipate in 6 months or so." Believe me that this smell was/ is nauseating. Second issue was the noise level. It was touted as one of the quietest on the market, believe me it is not. It was making noises that the service rep sent to check it out could not explain. Now scheduled for a complete rebuild after less than 2 months.

This KitchenAid Dishwasher could use some improvements. My dishwasher is louder than I prefer. It does not clean up to my expectations. All dishwashers need to have many cycle choices, including Rinse and Hold. All households need a beneficial well-working dishwasher!

Price. Quality and look are great! Compared to other brands it’s hundred off dollars less. Same product for less money and a name brand item. Scratch resistant and fingerprint resistant. Great large families.

Our Kitchen Aid dishwasher is approximately six years old and has performed remarkably. We've experienced no breakdowns, leaks etc. Most of the reviews that indicated the units have a leak problem are due to improper installation. I'm incredibly impressed with how quiet it runs.

Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.

Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

It not only cleans the dishes but it dries them. I was very tired of having to dry the dishes after using my old dishwasher. This one solved that problem. Other than the few dishes with a lip, they all are dry. I also like that it’s so quiet that it does not disturb us while watching TV. Having an open concept floor plan, this can be a problem with some dishwashers. I would highly recommend a KitchenAid dishwasher to everyone.

Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.

Would highly recommend. Love this dishwasher! My daughter's dishwasher has a brand that doesn't come close to a KitchenAid and more expensive than mine. Go check and buy on feedback. It will definitely make a difference in the long run.

Many years ago, I bought a home that had an older KitchenAid Superba dishwasher. Best dishwasher ever! I recently purchased another home that had a newer KitchenAid dishwasher. It cleans pretty well, most of the time, but the racks are not well designed, sometimes the soap remains in the dispenser, and the drying mechanism is so-so. It always has a lot of condensation when it's finished. For the price, I would not purchase one again. After shopping around, since I'm planning a remodel this year, I ordered a Bosch. KitchenAid is not what it used to be.

This unit is very quiet and very reliable as well doing a great job. We bought the unit new and have had it for over six years. In that time and we have not had a single service call or problem. This is the second KitchenAid we've owned with the first one being in a previous residence and the reason we bought this one.

Durability, quiet quality of components. We had the last one for over. Ten years without any problems and the electric bill was reduced from previous models. The new model we purchased is better looking. Easier to keep clean.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users won't do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

At 1 year, the rivets that hold the sliding rails for the top rack rusted out and the rails fell off. I believe the new rails were almost $40 each and I had to pull the dishwasher out to replace them. Then about 6 months later, the wheels for the bottom rack started falling off one by one until over the course of about 3 months the bottom rack is wheeless. I've just order 4 packs of wheels for another $30. The dishes no longer get very clean.... I'll never buy any Kitchen Aid product again.

Like the features of the KitchenAid especially the soap dispensing and adjustable top rack. The construction quality and company reputation narrowed my choices down to either the Bosch of KitchenAid and the KitchenAid seems to be better value for the money.

I told the supervisor Todd the main wash motor in my dishwasher is broken and is also not under warranty. I bought a kitchen full of KitchenAid appliances I paid thousands for and in less than 5 years everything is breaking and nothing is covered by warranty. What an absolute scam.

Purchased Stainless Steel Kitchenaid (Whirlpool Corp) dishwasher 2015-07-29 at the "Brick". Total cost including extended 5 yr Trans Global Warranty, delivery and taxes $1350.34. Starting in early 2020 the Dishwasher intermittently stopped dissolving soap which would fall to the bottom of the tub undissolved and stopped drying the dishes which we ignored until May 2020. Called Trans Global many times to solve this problem. They made 3 repairs that included 6 visits from their repair man because he comes with no repair parts and orders them after each visit. He made adjustments and even said he changed the control circuit board. Which did not solve the problem.

KDTE104EWH3 Is the model KitchenAid dishwasher I have and for the first couple of years it worked great. Then it stopped washing. Husband took it apart and looks like the small washer inside the motor wears out. I’m on my third motor currently and have only owned it for 4 years. For the price of this machine I would’ve expected it to run longer than that.

I purchased a KitchenAid dishwasher, model #KDPE234GPS0, in March of 2020. In November right before Thanksgiving, the pump and motor died. The service tech told me that this normally happens in about a year and a half. He was surprised it happened so soon. He told me to get an extended warranty because it will happen again. It's now January of 2021, still no dishwasher and KitchenAid said they don't know when parts will be available! I should have spent the extra money and bought the Miele like I had previously. DON'T BUY THIS PIECE OF GARBAGE!!! STAY AWAY!! Oh yeah and 1 more thing.. This thing always has an awful odor to it.

This piece of junk was useless. Was breaking down within 2 years. Motor broke down after 1.5 years. $500 repair. Following year, top basket broke down and needed replacement. $170 repair. Nothing covered by the company at all. Wonder what will be next. My last dishwasher (different brand) worked for 8 years with no issues. Almost $700 in repairs within 3 years is unacceptable. I feel cheated by this company.

I purchased my KitchenAid dishwasher at Home Depot in April. I moved in my house the end of July. In Nov the dishwasher was not working. I tried returning it and home depot would not let me. I purchased the extended warranty and had to go through them. An appointment was scheduled for Nov 19 and the guy never showed up after waiting all day for him to come. I was told after all day he had to reschedule for another 4 day wait. The repair man said it was the motor. It is completely shot. I was told the motor would be in Dec 8th and installed the Tuesday after. After not hearing from them once again. For my appointment.

Purchased Kitchen Aid dishwasher model KDTM404KPS from Home Depot in Nov2020. The 1st dishwasher had a problem day 1. It was extremely loud. Like a jet plane crashing. Metal grinding weird burning smell. I called Home Depot & told them it wasn’t working. I refused repair & demanded a replacement. I then had to spend 10hrs dealing with Home Depot & Whirlpool customer service before they would agree to replace the unit. The 2nd unit had to be returned because it arrived with massive damage to the door. Huge dent. The 3rd unit was finally installed in Dec2020. However, it still makes a lot of noise. Nowhere near their 44dba rating they claim. It’s the loudest dishwasher I have ever owned. Also, the dishes come out with a white haze. They come out dirtier than when you put them in. I’m going to call customer service again. This is the worst dishwasher I have ever owned.

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

My $2100 2016 Kitchenaid Dishwasher that came with only a 1 year warranty needed lots of repairs and parts in 2018. Now in 2020 it's completely broken and beyond repair. I called kitchenaid and asked if there's anything they would do... Nope. Never never buy anything kitchenaid - horrible service and the product is worthless. Cost me $375 for a repairman to tell me that.

For what should be the top of the line for the Whirlpool Corporation, you should run not walk away from any KitchenAid dishwasher you see in the showroom. We purchased a new home less than 3 years ago which had a brand new Kitchenaid dishwasher. We are a family of 6 who cooks at home most nights so the dishwasher gets a lot of use. In the less than 3 years we have had the control panel motherboard replaced 2 times (thankfully under warranty) and last week the dishwasher started to leak significant amounts of water ruining part of our kitchen floor.

I think it is a design flaw. No vent to let steam escape in dry cycle. Chat with person didn't help. Tried calling and was told it would be a 80 minute wait. Old dishwasher had a vent in the door, worked well, but circuit board went out.

Very quiet and excellent washing capability. However terrible reliability. Circulation pump was replaced twice in less than 4 years at $250 a hit. Not impressed at all and after a bit of research found that this is a very common issue. Cheap design using sleeve bearings that wear rapidly and cause pump leaks, noise and impeller failure. My recommendation - spend your money elsewhere if you want a reliable appliance.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected.

Five or six years ago I purchased a high end Kitchenaid Dishwasher. Three times it flooded my house including once that triggered a substantial insurance claim. To 'make up for this' Whirlpool Canada offered me a discount on a new machine. I accepted the offer hoping the first machine was just a lemon. With the new machine I purchased the CertifiedCare extended warranty.

I bought a stainless steel KitchenAid dishwasher 3 years ago and have had nothing but trouble. It has been repaired 4 times for the door popping open during a dishwashing cycle. Now the insulation has fallen out of the door and leaks a constant stream of water on the floor. The repair has been scheduled for a week from when I reported it. Nice sense of urgency and customer centric company. I wouldn’t buy a kitchenaid appliance.

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didn't from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesn't turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

Bought a brand new Kitchenaid dishwasher from local Home Depot store. It was rated five out of five very expensive took the salesperson at Home Depot. After first wash realized not drying dishes and was leaking soap from bottom of door. Serviceman ordered four parts. A week later while we were waiting for part as we were using it stopped and showed two errors and water inside the unit. They said it was pump and part was not available though manufacturer. I requested from Kitchenaid for replacement. They said the warranty is only good for repair not replacing it. So now after eight weeks w/o dishwasher we have to wait for another three to four.

I used to love KitchenAid. I had a suite (dishwasher, refrigerator and range/oven) from them for 10 years in my old home and had no issues. Naturally, when I went to purchase appliances for my kitchen remodel in my new home, I bought KitchenAid again. A year after they were installed, the fan in the oven started to rattle and I began to notice surface rust on the appliances. I've always used stainless steel cleaner, and I never had this issue with my old appliances. The rust will not even come off with the cleaner. KitchenAid sent out a service technician who fixed the fan and looked at the rust. He said the rust was a problem with all of the stainless steel appliances when they get any water on them. Seriously? A dishwasher, refrigerator and oven? When do they not get water on them?

We purchased our dishwasher (as part of a full set as a matter of fact) 2 years ago. It’s quiet, but has stopped washing dishes. We only use the soap and dry aid recommended by the manufacturer, and the dishwasher itself is cleaner regularly. The soap dispenser opens, but unless the bottom rack is left half empty, Ten soap doesn’t come out of the dispenser, or comes out but doesn’t dissolve. This started about six months ago, as an occasional problem, but by now it happens more often than not. Based on this, as well as my experiences with the rest of my appliances, I would not recommend this brand.

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesn't cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told "sorry." Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they don't stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

We have had KitchenAid dishwashers for 20 years. I got this dishwasher three years ago after six months, it wasn’t cleaning the dishes. The repairman came out and told me that I was using the wrong detergent. I switched to Cascade. The fact that you need to buy a special detergent to go with these dishwashers seemed pretty peculiar, but I did it. Since then I’ve had a repairman out three times because it leaks, wasn’t cleaning the dishes, water wasn’t emptying, and now all of the wheels have dissolved and fallen off the dishwasher on the bottom rack. They have melted onto the drying bar. I am grateful they didn’t start a fire.

$1000 dishwasher that is 2 years, 3 months old left upper rack rail rusted at the spot welds and broke off. Customer service would not honor replacement part. Upper rack was under warranty (5 years) but not the rail. New rail is ~$60. This dishwasher replaced a working cheaper model (noisy) that was 15 years old. Can’t believe the poor construction.

We’ve had our Kitchenaid dishwasher for 5 years. We’ve had to replace many parts (all 4 wheel assemblies on the bottom rack, another part of the top rack (upper dishwasher height adjustment). The parts are plastic, and are poor quality. Look for a better model or brand that uses metal parts. The dishwasher cost around $900, and we’ve spent $250 on replacement parts.

I purchased a Dual Fuel Range, Microwave and Dishwasher all at the same time. The dishwasher 2 years 1 month old. The motor went on this appliance. I called Kitchen Aid, they put me in touch with a repair company. A $ 500.00 repair!!! Don't spend your money on Kitchen Aid, buy a cheaper model and throw it out. I called Kitchen Aid and they offered nothing!!! Kitchen Aid will never get another dime of my business. Model KDTE234GPSO.

We have a Kitchenaid KUDI01FLSS2 dishwasher. It came with the house we purchased six years ago - the unit was about 1 year old at the time. We have had constant problems: touch panel failed ($200), control board failed ($250), heater element failed which required a heater control board upgrade (design defect) ($250), chopper failed three times ($30 ea), door hinges failed, numerous plastic interior parts failed (all are overpriced), the door latch has a fundamental design problem (we have to use a clamp to keep the door from popping open in cycle). I am an engineer and was able to do all the repairs myself which saved hundreds of additional dollars. The dishwasher is a $1000 piece of junk. I would have scrapped in early on if I had only known!

The machine is about 15 years old, with three shelves. It was one of the more expensive dishwashers on the market when purchased. At about about 4 years, due to abusive use (seriously soiled and grease laden everything) the machine progressively clogged. Over a weekend I tore it apart and cleaned it. It has performed admirably in cleaning since then due to reasonably use. Just recently a door spring has broken, meaning the door must be lowered manually with care until I have an opportunity to repair it. When the machine finally wears out, I will buy a KitchenAid replacement as close as is available to this machine.

You can't hear it run so if you prefer noise, go elsewhere. Very economical to run on the economy cycle; KitchenAid has a great price on the Home Depot site where we purchased our unit along with a warranty.

This dishwasher replaced an old Kenmore one, and the KitchenAid cleans so much better and is a lot quieter. I also like the styling with the sleek front and no huge buttons sticking up. Would highly recommend the Kitchenaid brand.

The dishes are always cleaned and dried. The Bosch never dried the dishes. Have had several Kitchen Aid dishwashers and I would not hesitate to get another. My children have them as well and they are equally satisfied.

This dishwasher kept blinking after one year of minimal use. I kept reprogramming it and it would wash for one cycle and then return to blinking again until about the fifth time. It just blinks now. I don't think I will ever purchase another Kitchen Aid appliance again.

Brackets keep breaking on the glass rack. Very unhappy with this. Currently can’t run dishwasher and only a year old. Other than that this has been a great dishwasher that we use every single day. I love the options. Not happy about broken brackets repeatedly.

We have had our KitchenAid dishwasher for 14 years. Over the years I have viewed many others at various friend's homes and mine is better in all areas! I believe buying the Top of the line KitchenAid dishwasher that is available. I have never had a problem with this dishwasher! Spending a few extra dollars on something used so much, is a great investment!

Mine was top of the line. I have been using two of it for 13 years with no problem except one of them the drainage output tube fall loose and flooded. Quick fixed by reattached tightly and fitting.

Have owned much less expensive brands that did a fine job of cleaning the dishes. This brand is not recommended as I end up hand washing my dishes after taking them out of the dishwasher. The heat dry setting is not effective in drying the dishes either.

A very important part of my kitchen wares supportive and can also serve different purposes which includes but not limited to draining of moisture from washed cups, spoons, plates and what have you. The steel also has nice finishing.

The dishwasher has clean and simple design lines. Before this dishwasher I would have the TV volume up very high. I don’t have to do that anymore. I don’t have to pre treat my dishes or pre rinse. The clean dishes looks like I have done them by hand.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

I don't have to rinse the dishes and they come out sparkling clean and dried. We can sit in the kitchen and hardly know it is running. It's the best one I have ever had. Would recommend it over and over. You might have to pay a little more, we did but it was worth it.

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

This dishwasher is amazingly quiet! A major change from the 30+ year old unit that it replaced. Cosmetically it is very sleek and pleasant in appearance. Holds more plates than my older one. Does a good job cleaning.

I absolutely love my KitchenAid dishwasher. It is so quiet you cannot tell is running. It is energy-efficient and the temperature of the water can be increased if necessary. There are three racks in the machine. The very top rack is flat and holds either cooking utensils or knives, forks, and spoons. That rack can also be removed if you prefer. The machine also has a special feature where you can place bottles directly on individual water spouts that will shoot up into the bottle for a perfect cleaning. The other thing I love about it is Shane is that it has a removable cover that goes over the normal utensil holder automatically separate utensils so they will not stick together during the washing process.

I have had several KitchenAid dishwashers, and have found all of them to be a good solid value for the money. Capacity/noise level/rack design/durability/appearance all good. I run heavy use and have not encountered any repairs. I typically spend around 1100.00 and plan on 7-8 years of use before purchasing again. I like the hidden controls and the cycle light is easy to notify you. Very functional and I would do it again! The only reason I gave it all 4's is that I would have to save the 5's for an over the top Swedish dishwasher which I won't spring for $$$$!

My KitchenAid dishwasher is the best! Door is lite. Very quiet and cleans every dish. Love the very top shelf for knives and lids. I have stainless steel and is very easy to clean. Shines easily and looks brand new.

After the 4th visit from the technician and over $400 wasted (in a month and a half) in an attempt to fix! I needed a 5th visit due to a detergent pod ON FIRE in my dishwasher! After 2 hours of being disregarded on the phone (in which I am too busy to be doing)! Laura and Barbara in the safety department (awful by the way) offered me free detergent pods for my inconvenience! The safety of my family and my home were and is still in jeopardy due to a bad dishwasher! The worst customer service!! Stay away!!

Domino effect from start to finish!!!! Never look at products from kitchen aid again!!!

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

We never hear the washer after its initial turn on to go through the washing, drying cycles. We have had the item since 2015 and never have had to have repair. Once a year cleaning by Sears is all we need.

I was disappointed in the KitchenAid dishwasher I bought. I was happy with the noise level and look, however it never worked properly. It did not wash the dishes efficiently and the drying setting never worked. I had Kitchen Aid come and look at it and they told me it was an “energy efficient” dishwasher so it did not dry dishes thoroughly. I had my plumber come and look at the connection to make sure all was fine. Kitchen aid put me off until my warranty was up. I replaced it with a GE that is energy efficient and works really well, it is not as quiet, but washes my dishes and my drying setting works when needed. I was disappointed in the product but. It can happen. Things can be defective. I was more put off by the way it was handled.

Great product but with some problems: top rack wheels...had to replace 50% of top rack wheels (easily done) due to cracks; however, still having problems with top rack wheels properly aligning onto rollers (especially when top rack is fully filled)...if top rack not properly aligned with rollers, pressure from top rack will cause door not to align with rubber seal and leaks occur.

Perfect from the first day. Ten years old matches my complete suite of appliances. Excellent performing appliance. I will only buy Kitchenaid appliances from here on. I have had superb results from my Kitchenaid dishwasher.

I currently own my second KitchenAid dishwasher. I had my first one for 21 years before we sold the house and it was still running-if it hadn't been 21 years old I would have moved it with me. When I bought my new house it had an awful dishwasher so we bought a new kitchenaid dishwasher and I love it. I have had very good luck with my kitchenaid dishwashers. Will have one in the next house too!

We love our KitchenAid appliances, especially the dishwasher. No matter how many filthy dishes we load, everything comes out exceptionally clean. The brushed stainless exterior refuses to accept fingerprints; thus, it’s sparking clean 24/7.

I am really satisfied with KitchenAid brand overall, I had purchased most of my appliances available on this brand because I trust the brand. I had a couple of dishwasher in the past from different brand and did not last more than 5 years, the noise was terrible and my dishes didn’t came clean but since I purchase my Kitchen Aid dishwasher I have more confidence when I empty my dishwasher. Congratulations to Kitchen Aid and thank you for the good service.

I have used more than a few dishwashers in my time and this one works great. I have been using it for 5 years without issues to date knock on wood. It can hold a lot of pots and pans dishes China Tupperware and glasses without breakaway.

I bought it new at ABT love it! Still working great after 12 yrs. I would totally recommend KitchenAid products. I have a matching ss electric stove and refrigerator. The quality of the ss is very good as well. Looks as good as the day I bought it.

Water backs up into the dishwasher and sits at the bottom - stinks - have to turn on the dishwasher to drain in order to get rid of the sitting water. Have seen mosquitoes try and set up shop there.

Very quiet, does a great job of cleaning dishes, even those with baked or dried on food, and has good capacity. It has an added top shelf for flat items. The dishwasher is very quiet. I’ve had no problems with this dishwasher.

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

We had our KitchenAid dishwasher serviced 2 times in 3 years of purchase model # kdte104ewh3. The motor went bad 2 years after we purchased it new for $690.00 and the repair was half the cost of a new one, $331.15 for a new motor/pump, Then the problem happened again a year later. Yikes. Honestly, the dishwasher does not clean as good as the one we had there before for 10 years, that one a Kenmore we never had a problem with.

I have the KDTE334GPS from KitchenAid. I cannot express enough how much I love this dishwasher. It is so quiet you dont even know it is running. It gets everything clean. The door is great. With barely a push it is closed. I dont adust the height of the drawer very much or at all. I love the 3rd shelf too! Would buy again and again!

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

I am very disappointed with Kitchenaid. Our dishwasher was purchased and installed 18 months ago. Our use of the dishwasher was very light, maybe using it 2-3 times per week. We were also very careful to remove excess food from the dishes before putting into the machine. After 18 months, the dishes were not getting clean. A repairman came to assess and found that the motor/pump needed replacement. The cost of the visit was 98.79. To repair the machine would be an additional 364.00 plus taxes. It is ridiculous that Kitchenaid is producing such poor quality appliances which are essentially disposable landfill objects and will not take responsibility. Their warranties (very limited) are only good for 1 year from purchase.

I purchased model KDTE104ESS1 in the Spring of 2017. The motor failed after 2 years of light use. We were advised that it would be $550.00 to replace the motor. The Service Tech was surprised the motor failed so soon. After some research, I discovered that this was a known problem, so I reached out to KitchenAid to see what they could/would do (especially given the cost of the unit, it's light usage, short lifespan and cost of repair). Their response was swift and simple-- they would do absolutely NOTHING! No discount for a new motor/repair, no coupon/rebate for a new KitchenAid dishwasher-- absolutely NOTHING.

Purchased KitchenAid Architect II 24' 45 decibel built-in stainless steel dishwasher in May 2014. Problem with lower basket wheels falling off. This has happened twice, with the last time two wheels fell on to the heating element and burned up. A week later the burnt smell is still in the machine. Whirlpool, who makes this, said this is not considered a hazard because even though it burned up the plastic wheel, it did not cause a fire. A ridiculous answer! I suggested better fitting wheels are needed along with a screen over the heating element to prevent anything from landing on it. They won't do anything, even replace the wheels, because it didn't catch on fire!! Buyer beware - poor product, poor customer service!!

Having bought a KitchenAid KDFE304DSS0 in 2015 I have had to replace the glides after 2.5 years and the upper rack adjusters after 4.5 years. The PPO parts don't seem up to the task and it seems that now the racks coating is so thin that the tines on both the upper and lower racks are rusting where they are welded. I expect soon they will be breaking off. The lower racks wheels are also failing but are easy to replace. It is sad since KitchenAid was once a premium brand. I've owned them before but now they seem to be a rebadged Whirlpool with a premium price. Their Quality people need to wake up. I know that the appliance business has become very competitive but the answer lies not in lowering your quality or not circling back to your clientele to see how you are doing.

Purchased a top of the line dishwasher from Kitchenaid and in less than 2 years it stopped working. I only use it maybe once a week. Was told it was the pump and the motherboard needing to be replaced. Basically the whole dishwasher. Cost me $400, which I wouldn't have paid but it was $100 for their guy to drive out. My main complaint, though, is their horrible customer service department. They are so rude and could care less. DO NOT BUY FROM THIS COMPANY!!!

We've repaired the plastic opening handle on our KitchenAid-Whirlpool dishwasher twice in 5 years. A $49 plastic part. It has cost us >$500 to repair this poorly designed opening system twice in a decade. We have used KitchenAid dishwashers for 4 decades. Never again. Warn your friends, KitchenAid-Whirlpool dishwashers are designed now to wear out quickly. They substitute plastic for metal parts. Engineered obsolescence.

In 2011 I purchased a Under the counter Dishwasher by KitchenAid. Model# KUDS301XXBL. I have replaced the rack adjuster twice already! Apparently they use the same rack adjuster in most models because when I called the dealer today he said "it is a known issue". Now checking with ConsumerAffairs, I read that it is a known issue and it has been going on for a long time! Kitchen Aid does nothing about it! This part should be recalled or should come with a warning that the life expectancy is only 3-5 years! I won't buy another KitchenAid again.

We got our dishwasher last month (Nov 2019) and now a month later it is not working because it does not close at all. Tech came today (Dec 31 2019) and said he has to order the part before he can fix it, WE have been washing by hand for the last 10 days and will have to continue doing it for 2 weeks more... Very sad... Tech also told me to Find a way to close it so I can use it, I TOLD HIM NO... Because I don't want to waive the warranty. What kind of advice is that? Very Unhappy and unsatisfied with this product. STAY AWAY FROM KITCHENAID PRODUCTS.

I've had to replace mine three times. Plastic keeps breaking and wheels just crack and pieces of plastic break off. Plus I live alone and not savvy at doing my own repairs. I've had to pay repair person now twice. I'm on my third replacement. Not a cheap appliance either.

Bought the above dishwasher on July 20, 2015. Had the warranty for three years. Dishwasher stopped working on April 26, 2017. Service call, gentleman came out put new motor in and pump and said, "Increase your hot water temperature." Mind you it was already at 130 degrees. December 9, 2019 replaced thermostat (not covered under warranty). Still doesn't work. Appliance repairman come out again, and stated the board is bad and also, it needs a new pump and motor. He stated, "You're better off buying a new dishwasher than putting money into something that is 4 years old." Very disappointed in KitchenAid.

Do not buy if you think about service and warranty. I got it and had issues from the first month. I neglect to report it timely. I rented my house and my tenant started using it. They had the same problem. We called the service. They said there was a delay receiving hot water: we need to reset it. They charged me $120. In two weeks this time, they said motor is faulty and it is out of warranty. I decided to get rid of it and purchased a new dishwasher. They did not responded positively. I even told them to come and check if the machine has factory faulty. They said no. DO NOT BUY IT. I had a much better warranty experience with other companies.

I purchased two of the same KitchenAid Dishwashers (KDTE204) in September of 2015. The first one began leaking in March 2019 and was repaired by the repair company that KitchenAid referred me to. This $405 repair bill. In November 2019, the second dishwasher began leaking. In between the time I placed the service call for the second dishwasher and the repair man coming, the first dishwasher began leaking again. When the repair man came out, he indicated that the repair would be $435 for each dishwasher. The price of repairing the first dishwasher twice would be $840 and the price of repairing the second is $405.

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and what's on the dish will rinse right off!!! Service tech says it cause by "hard water" (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but it's the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

Purchased the machine almost 3 years ago. It has been a good machine with the exception of the plastic support for the top rack which breaks about every 12 to 14 months. Apparently looking on YouTube this is a common occurrence and not just an isolated incident. The part is $20 plus shipping, but buy 2 and replace the other side at the same time, it will save on inconvenience. I am baffled by dishwashers these days. None seem to last. Here is a real cause for an environmental group.

Bought a KitchenAid stainless steel dishwasher with top controls. First thing to go was the wheels on the bottom rack ridiculously pricey to replace. The next thing was the pullout Glides on the upper rack all the ball bearings fell out as the Glides had disintegrated. Over $200 for parts alone. Finally the pump seized which would have been a $400 repair. Basically in less than 5 years you would have been buying the dishwasher twice. Also when taking it out observed the discharge hose from the pump was just about to fall off which would have been a catastrophic failure sending water through the floor. KitchenAid USED to be top drawer appliances.

Bought our top of the line panel ready dishwasher 5 years ago, We have had 5 computer boards replaced and replaced the racks 2 times. Now the day before Thanks Giving the repairman says it is not fixable. Kitchenaid want $741.73 dollars from Us to replace it and the new one won’t be available for at least a month. This machine is a piece of crap! It started failing in the first year. DONT BUY KITCHENAID, they Do Not stand behind their products. So Frustrated! It has ruined the finish on our cabinets to the left of the dishwasher and buckled our floors in front. They can take their offer and Shove It!

We have 2 KitchenAid dishwashers, supposed to be made by the same folks, with the top rack for silverware. This model is awful, would not recommend it at all. You have to raise the rack up every time you put something in the 2nd rack. If you lower the 2nd rack so it doesn't hit the 3rd then you can't put plates on the 3rd or lowest rack. What a mess. Had the appliance folks come out and they say there is nothing that can be done. This is an expensive dishwasher to have such a lousy system. We know KitchenAid knows how to get this done. Bad on us. Don't do the same....

Just had our 2ND top of the line $900 Kitchenaid Dishwasher motor burn up. They are “terribly sorry” But could CARE LESS. Told me I should have purchased the extended warranty. I respond by saying, "Oh, so you know they are a piece of crap?" There is no way a person can cause this to happen, it’s shoddy manufacturing. Then she says well there are no lemon laws on appliances and I go, "Well lucky for y’all"! NEVER buy Kitchenaid products!!!

We bought model KDTE104EBL3 and paid 600. In the first 3 months the motor went out. Just called the serviceman to diagnose a new problem of not washing. It is the motor again. We have only had this 2.5 years. We are going with a Bosch.

I purchased a dishwasher from Lowe's in 2015. 1st of all Lowe's extended warranty runs consecutively with the manufacturer's warranty so you really are getting 1 yr less of a warranty than you pay for. I had a service repair man come out and diagnose the problem and said it was $400.00 to repair. I called KitchenAid and they said it should still be under warranty because I had a 1 yr manufacturer warranty and I paid for a 3 yr extended warranty. WRONG!!! I called Lowe's and that's when they said the extended warranty starts from day 1 of purchase, running the same time as the manufacturer.

Purchased a KitchenAid Dishwasher 4 years ago and have had trouble with it beginning 2 months after purchase. It flooded my kitchen due to a faulty water valve. With it under warranty the repairman states, "I have seen this on all of these and they know it is happening and continue to put the faulty valves on these dishwashers." Then within a year the bottom rack wheels came off and did this on 2 occasions. Then all the front panel light went out about 6 months later. 6 months ago the top rack fell off (wheels & welds broke and were rusty) onto the bottom rack full of dishes with several glasses. Last night I started up the machine with no water intake and nothing occurred except the smell of wires burning. I will be purchasing a new dishwasher and it will not be a KitchenAid nor Whirlpool! Totally giving KitchenAid and Whirlpool a "0" rating.

3 year-old KitchenAid Dishwasher: during wash cycle - circuit breaker shut off. Service man removed front panel and found burned wires and charred insulation. Not repairable! 3 year-old KitchenAid Refrigerator: ice build-up behind wide Deli Drawer, food and beverages no longer cold. Happened at 11 months and now again at just shy of 3 years. Dealer suggested call Whirlpool - rude, no help! DON'T BUY KitchenAid!

All eight wheels fell off of the bottom rack of my dishwasher. My dishwasher is about 3 years old. It appears the only resolution is to spend $120 to purchase 4 sets of wheels to repair my dishwasher. When I purchased this dishwasher, I decided to spend more than I had originally planned in order to get what I thought was a superior product. This is unfortunate and makes me think that maybe KitchenAid does not provide the quality I had always thought. This appears to be a problem many customers are dealing with, and I have to wonder why KitchenAid does not act professional and address this issue!

How does KitchenAid have an overall 4 star review on this site? All the recent reviews I have read sound SO familiar. All are equally deserving of the 1 star scored. Our experience is no different. We made the mistake of buying based on reputation. KitchenAid had a good reputation (past tense); that's about the sum of it. Very much appears the KitchenAid brand and reputation got flushed down the toilet when they went under the Whirlpool umbrella - both in terms of product quality and customer service.

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

We remodeled our kitchen in Aug. 2018 and bought matching, higher-end KitchenAid appliances to replace all the old ones. Nine months after installation, the upper rack in the dishwasher (Model #KDTE334GPS0) collapsed due to failed spot welds on the left-side rail. The welded areas were also very rusty. Luckily, the 1-year warranty had not expired yet and we were able to get the part replaced for free. But today the same top rack rail broke again due to the same failed spot welds! The weld sites are covered with rust again, just like before.

Purchased all new KitchenAid appliances for a kitchen remodel. The dishwasher overheated in less than a year. A service repairman from the manufacturer replaced the control panel. It worked fine until it was 2 years old. Then it stopped cleaning. I tried working with my extended warranty at this point. One repairman said it needed spot remover (which I had only recently run out of). I disagreed, as the dishes were greasy with food particles left on them. A 2nd repairman replaced the control panel. Still had dirty dishes. They replaced with new control panel. Still had dirty dishes. Then the pump stopped working and you couldn't turn the dishwasher on or drain the water. At this point I had been without a dishwasher for 2 months & was tired of service calls with no results and hand washing all my dishes.

Like many others, we bought the KitchenAid based on recommendations from HD and other appliance stores. We spent a bit more to get the high temp wash and power scrub features; "basic wash" by most products simply does not cut it. After about 2 years the pump started making a racket like a hammer tapping very fast on a metal plate. And...no warranty for the pump. The pump!!! Jeesh. Our first dishwasher from GE lasted 20+ years without touching it. Our second, from JennAir, lasted 6 and that is after I replaced the pump, the door seal, the main filter system and the top rack. The KitchenAid we bought...seems about 2 years. KitchenAid is no better than the worst manufacturers out there. What a joke.

We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.

Bought the KitchenAid dishwasher on recommendation from well known appliance store, Sanatoga Corporation. 19 months later water will not drain and repairman said new pump needed. Limited use with operating 2 times per week.

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. That's not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, it's NOT A KITCHENAID - it's a Whirlpool (garbage) with a KitchenAid badge. Boooo