KitchenAid Dishwashers Reviews

Bad design. Clean light flashes and beeps without stopping. Had to remove to get the beeping to stop. Paid for 2 different approved repairman and was told I needed to replace the entire electrical panel. Cut my losses. This was after the dishwasher was a little over 1 year so warranty had expired.

My KitchenAid dishwasher didn’t work out of the box and there was a 48 hour return policy that I missed from Home Depot where I purchased it. I called for repair and the technician said the control board was broken. Next thing I know there’s a truck to pick it up. After repeated calls to KitchenAid they confirmed they are replacing it but no ETA or further help. They won’t give me any additional details and when pressed for information they push me back to the original prompt menu and I sit on hold for on average 45 minutes per call. They will also only speak to the person that registered the product, my wife who cannot call due to work. All I want to know is when are you sending a replacement unit?

Bought a Kitchenaid dishwasher in 2024. Have been transferred for over 1 hour now trying to schedule repair. Talked to numerous phone reps across the country. Had an off brand for 9-10 years with no problem. Current one will not pump water in and stays stuck in clean with beeping every 5-10 seconds. Only way to shut this off is to shut off a fuse due to installation. Customer service is awful.

I purchased a brand-new KitchenAid dishwasher (Model KDTS424SPS0, Serial FE4007043) from Lowe’s in Ensley, FL — and it arrived missing the door handle right out of the box. What should have been a simple fix has turned into hours of frustration. I’ve spent over an hour today navigating automated phone systems between Lowe’s and KitchenAid, being transferred from one department to another, only to be told each company blames the other. KitchenAid eventually sold me a “plan” that didn’t even solve the issue, which I’ll now have to spend more time canceling. Lowe’s says it’s not their problem. KitchenAid says it’s not theirs.

Bought in 10/16/25 and used only 3 times. Dishes were not dry, and water was laying in the walls and floor of the tub. Called the store where I bought it and they sent a tech out to repair. I was told by the tech that this is normal which means I have to use a towel to dry the dishes and utensils!! Called KitchenAid and told them I want to return it and be refunded and was told that since I did not buy it online there is nothing they can do and I have to talk to the store that I bought it from. Poor Customer Service!!! Buyers Beware!!!!

I bought a KitchenAid dishwasher and had it for two years before the stainless steel finish on the face of the dishwasher started to rust. I called customer service and they were no help. The customer service person, Carly, refused to let me speak to a supervisor and actually told me this was the second time today that someone called with the same complaint. She basically said I was out of luck because the warranty had expired. I asked to speak to a supervisor and she refused. When I told her I would be writing a negative review, she said "okay my name is Carly". Clearly, they don't care about their customers. In addition, the dishwasher is advertised as "quiet". It is not. Worst product and worst customer service I have ever encountered!!

I “expected” a KitchenAid anything to be a good appliance - a four or five star. To my surprise, I was wrong. It’s been a while since I’ve purchased a major appliance and I do know that they are not made as well as they used to be, that they have a relatively short life expectancy - that I knew. The various machines I was looking at were all up off the floor so it was easy to see inside, but not easy to judge opening & closing shelves, loading the dishwasher, etc. The dishwasher I purchased was marked on sale (in the store). When I checked the KitchenAid site after (while looking for a better manual) I saw that my “sale” price was the suggested KitchenAid price. Well it was too late for me to change anything the machine was installed. It ran on a regular wash for 2:45 - no exaggeration.

Plastic. Such poor quality. Only reason I haven’t replaced it is because I love the wood insert that matches my cabinets, but in the five years I've had this dishwasher, have replaced many parts. Very low-quality and repair professionals will confirm. DO NOT BUY ONE!

We purchased a KitchenAid dishwasher from Lowe’s in August 2024. In May 2025 it stopped washing dishes. We had our trustworthy appliance technician come out and found out that our “less than one year old" dishwasher needed a new motor assembly! Like others who tried to set up a service call, it’s very difficult to get a real person on the phone. After waiting for 15-20 minutes on 4 different occasions to speak to a real person, I was disconnected!!!! So I had to start the process over again.

I bought dishwasher model KDFE204KWH1 in 2023, After two years the paint above the steam vent on the door is starting to flake off down to the bare metal. KitchenAid customer service told me that there is nothing they can do because the defect is cosmetic in nature and not covered. BUYER BEWARE - DO NOT PURCHASE!

I bought this $1000 dishwasher from Home Depot, had it professionally installed and only lasted 15 months. So I call customer service, they said it is only covered for 12 months, you should of bought the extended warranty. But for $339 we'll send someone out to fix it. They make junk, and then make more money off selling you the extended warranty. What a scam, and a crappy product! I'll never, ever buy Whirlpool/Kitchenaid product again, apparently they've went downhill.

I bought a Kitchen Aid dishwasher in 5 of 2024. I bought the extended warranty from Lowes. The front door at the top of the control panel is delaminating. Soon rust will start accumulating there. Called Lowes about problem and of course they don't cover cosmetic problems. Called Kitchen Aid direct before I wrote this complaint and you can't get to any live person that will help you resolve the issue. So, I strongly warn you NOT to purchase this Kitchen Aid dishwasher or any other Kitchen Aid appliance since their product is inferior, and you can't get any service to resolve any issue.

Bought KitchenAid dishwasher for Christmas. We are in June and still not able to use property. They send someone out to fix like 5 times. Change almost everything and dishwasher still have same problem. Just keep washing and technician and company said run dishwasher like 4 hrs. Did that. Still washing. Not stopping. Why did I buy dishwasher and have to run for 4 hrs? Better off washing with my hand. So frustrated. Company not doing anything about it. Keep sending technician and coming up with ridiculous solutions that's not working. I should not be having this problem with new dishwasher. Trusted KitchenAid. Never buy another one. Just hope they will replace. Frustrated.

For 3.5 years it’s been the quickest, good cleaning machine anyone could ask for. However, when you pay $1000 for an appliance it should last a little longer than 3.5 years. The pump motor when out & had to be replaced. Costing over half the price of a new one. Tech said it was probably just a fluke but I couldn’t help but notice everything under the unit is made in China.

KitchenAid Dishwasher Model KDFE204KPS – Disappointing Support from Whirlpool. I purchased a new KitchenAid KDFE204KPS dishwasher from CAS. While the sales experience was positive, what followed was extremely disappointing. Upon installation, I discovered a manufacturing defect: a welded clip on the heating element had failed, causing a leak that nearly damaged my hardwood floor. CAS informed me that because KitchenAid is owned by Whirlpool, I had to deal with Whirlpool directly. Whirlpool acknowledged the defect but refused to replace the unit. Instead, they insisted on a full internal rebuild — transferring all components (motors, doors, accessories, etc.) to a new tub. This means my brand-new dishwasher would become a manually rebuilt unit, no longer factory-sealed.

Do not buy this product! I thought this product was of good quality. We purchased a dishwasher, model # KDTM404KPS, on 3/14/2004 with a delivery date of 3/19/2004; it stopped working on 3/12/2025, less than a year. I reviewed the documentation for a service call, and KitchenAid requires the receipt as proof of purchase to obtain warranty service. I could not locate the receipt. Therefore, I had to contact my bank, obtain the transaction ID, and go to my local Home Depot to get a copy. This delay extended the time past 3/19, and Kitchenaid will not honor the factory warranty past 7 days. The cost of this product should not be near $1000, let alone over the original price of $1349. Home Depot should pull this product from its stores immediately if the appliance can't last over a year.

Bought KDTE204gps0 in 2021 and its now 2025. I've had to replace the soap dispenser 4 times since the latch breaks. The main motor seal is now leaking. The top rack bracket that holds it onto the drawer slide is broken. Two wheels on the bottom rack have broke. The plastic clips that hold the rack pieces have broken. The bottom of the silverware basket have broken and silverware falls through. I'm done with this garbage at its only 4 years old. Nice design but poor quality materials like the plastic in the washer. Will never buy KitchenAid again.

We have a Kitchenaid microwave, which we really like. The dishwasher is something else. When installing, the main unit had to be replaced 4 times since there was a clicking noise. Later the main unit had to be replaced. Then the middle basket broke in 2 different places. It appears that there is no quality control, and they use whatever they get from China.

A year ago, we purchased our Kitchenaid dishwasher model # KDTM404KPS2 from Home Depot. After having our old “cheap” $300 dw for about 20 years, we were daunted by the price tag, but the promised quiet, sleek look and 3rd (top) utensils rack won us over (+ free financing). It arrived (over a month after purchase) with a broken plastic wrack wheel and it was another several weeks before we got the replacement part. And now, the “clean” button flashes and beeps- it no longer completes a wash cycle. Saw online that it’s an error code and the control board may need to be replaced?! We can’t seem to reset and there is always soapy water in the basin. We have cleaned the filter. Will the warranty be honored? If not, this is bad business, and I would not recommend this appliance!

Dishwasher model #KDTE204KPS-0. It's quiet and washes dishes but at three years old the stainless is rusting around the vent. Contacted KitchenAid by phone and couldn't talk to a human being. Tried the chat and was told they're sorry it's rusting but wouldn't replace it. I'd have to purchase a new one and pay for a service call. Over $200! It's quiet, but so was my Samsung. Not worth the extra cost.

I have owned this dishwasher since 2006, and until a couple of years ago, it was problem-free, and did a fine job. Then it didn't. A strange pinky-brown haze formed on the dishes, particularly certain glasses and some of the knives and spoons. A service technician recommended that we clear out some pinkish deposits on the spray arms (which I helped him do), but the problem persisted. Next time he left some dishwasher-cleaning liquid, but that didn't work either. Another recommended a cup of vinegar during a normal cycle, but that didn't work.

I bought a Kitchenaid Dishwasher in 2014 and at the end of October, 2024 the dishwasher had a leak in the drum. There was a pinhole leak due to corrosion. This was still under warranty, 10 years. and I put a claim in with Kitchenaid at the end of October 2024. It is now Jan. 3, 2025 and on the 3rd call with Kitchenaid, they told me they are still looking for the part. On the 2nd call with Kitchenaid the CS rep told me the part was on the way 2 weeks ago. I have been lied to twice. The work order for this part lists the cost at $521.36 and all Kitchenaid was prepared to offer was 20% on a new Kitchenaid dishwasher. Based on this experience and issues with my Kitchenaid refrigerator, I would highly recommend you not purchase this brand that advertises as a more high end brand. Never again.

Disappointed-broken after a few years of normal use. I know appliances aren’t built to last anymore but I’ve never had one fail so spectacularly so quickly. Especially from what I thought was a reputable brand. I’ve purchased cheap appliances from Salmons that performed better. I do not recommend this brand at all!!

At first, I loved my Kitchen Aid dishwasher as it was whisper quiet and cleaned dishes very well. However, about a year past the warranty period the dishwater started to make a noise that sounded like a foghorn. Not only did I lose my whisper quiet sound, but I also fell as if it is a red flag of bigger problems to come. Even though it is past the warranty, I hoped Kitchen Aid would repair it under something called an "Implied Warranty". Which says products are expected to function for a reasonable period of time ... regardless of warranty. And I think 3 and a half years is not a reasonable amount of time for an expensive appliance to last these days. Kitchen Aid refused to service it.

This machine is touted as low noise. Indeed, the lower DBa attests to this. The machine arrived with some oil inside that was wiped off. Its Normal cycle includes an annoying and constant buzz. Our children's Bosch dishwashers are whisper quiet. We purchased a Bosch dishwasher and have this KitchenAid one for sale, after having it for only a week. In addition, the KitchenAid doesn't perform adequate drying, in comparison to our original dishwasher. Unfortunately we cannot return the KitchenAid, as it wasn't purchased from Costco.

My new KitchenAid dishwasher did not work right out of the box. Dealing with Customer Service was a NIGHTMARE. By the time it was functional, it was already 2 months old. After that, I used it for 3 months before it broke down again. The second Customer Service interaction was not as difficult as the first, but THERE SHOULD HAVE NEVER BEEN A SECOND ONE! The problem both times was a faulty part that needed to be replaced. (First a float switch and second a seal for the soap dispenser.) This is absolutely unacceptable. I have purchased an extended warranty plan which I have to pay for monthly at $72 a year, since the dishwasher is obviously a "lemon." KitchenAid used to be a top-notch, high quality brand.... no more! I will never buy another KitchenAid anything! What's more... THEY DO NOT CARE!

My 5 months old Kitchenaid dishwasher model KDTE204KP has stopped working for 4th time. Touch control panel has been replaced twice but is non-responsive again. I am tired of not being able to use my new d/w. Have wasted hours talking with Whirlpool service department.

Bought a new KitchenAid dishwasher #KDSD204JPS in November 2022. Over $1000.00. Told it was top of the line. Took out a functioning GE dishwasher (7 years old, why did I do this?!.) The pump went out in October 2024 on the "top of the line Kitchen Aid". Over $500.00 repairs to replace motor. The appliance tech said he replaces a lot of these and are poorly made. States his dishwasher is a "GE."

Terrible. Had problems with all 3 of my Kitchenaid appliances less than 4 years since I bought them. 1st it was my induction cooktop. 1st time I used it something blew. The technician had to come back 3 times because it keep blowing some fuse. Finally had to replace the whole board and it worked. 2nd my fridge the led lights went out the 2nd year. And then 3rd year the icemaker will not make ice. My husband fixed that then after replacing the water filter the water dispense so little water. Ice is smaller. And then my dishwasher stop working. Had to replace the circulation pump. Not covered because warranty expired. It worked after 4 washes. Now it's not cleaning dishes well. The only thing I haven't had an issue is my double oven. Here's all the model that I bought KRFF507HPS/KODE300ESS/KICU509XBL/KDTE234GPS.

We moved into our 55+ community final home (new built home with new appliances out of the box from the factory) in January 2023 with a new KitchenAid dishwasher (model #KKDTE204KPS) installed in our kitchen. In less than a year and a half, the exterior door exhaust vent (for drying) has rust present and it is increasing each week. We contacted KitchenAid regarding this and their service department told us that if not notified of this condition within 30 days of its occurrence in the first year, then they would do nothing about it. Further we were told that they would send us a new door to the unit at our costs and the install costs would also fall upon us also. THIS IS WRONG-in all of our years of using KitchenAid appliances we have never had any rust issues with the products.