About KitchenAid Dishwashers
For decades, the KitchenAid brand has been synonymous with kitchen appliances. The dishwashers are known for several important features: high load capacity, robust wash systems and quiet cleaning. These convenient features and a reliable brand name often translate into high costs. While KitchenAid has dishwasher models in the top-of-the-line price range, several models are on the high end of average.
Overall Satisfaction Rating
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- Third-level rack
- Sound level as low as 39 dB
- Triple filter helps prolong life
- Premium price tag
- Slightly longer than standard cabinet
KitchenAid dishwashers are an investment, but they are a reliable choice. While it’s a high-end brand, there are affordable models. Features like a third rack, triple filter and quiet operation make these dishwashers a great choice.
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Bought this high end dishwasher in January. Immediate problems where washer stopped mid-cycle. Over six months had repairman out constantly. The fix never lasted a week. Couldn't get a replacement washer until June after a zillion repair visits. The replacement washer which was the same model worked 4 mos. now again having same problem. Repairman usually can't come for 10 days and then sometimes a part must be ordered and another visit made. In between time, we have no dishwasher. This is fraudulent and for customer a whole year of misery. The dishwasher model is first in the series. Obviously a lemon and should simply be replaced quickly with a different model. Super surprised a large company does not have a better service/replacement policy. It is unethical. The product does not work.
Our KitchenAid dishwasher came with our new house and it is indeed very quiet and does a good job washing dishes. The third rack is great improvement over the door-mounted utensil rack in our old Whirlpool (same company). However after two years st started blowing the circuit breaker and a second technician said it was a bad control board. These are back ordered 3-4 weeks. It has been down for a month and probably another month or more before it gets repaired. KitchenAid ought to keep a stock of parts that are failing on their products. It was the same problem getting the microwave fixed 6 months ago.
Upper rack was over designed with too many moving features causing inherent weaknesses in plastic components. One year after use started the first plastic tabs started breaking. Without buying a whole new rack there was only one option. Had to figure out stainless steel bolts and nuts to replace broken tabs. Tedious but do-able. I believe most people (probably 95%) do not adjust the racks anyway because they are complicated to adjust. Why build things that break? Just keep it simple! Otherwise this dishwasher works great. It is very quiet and washes well. Clean look. If they would make the upper rack as simple as the bottom rack it would be bullet proof. But no, the Kitchenaid engineers and marketing people had to complicate it by putting in breakable features most people do not use. Thanks for messing up an otherwise great product. Now figuring out my fourth set of bolts to keep the upper rack in place and gliding like it should.
Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.
Had trouble installing unit. The dishwasher had a leak that took three servicemen to correct. The leak came from the bottom of the unit. It apparently was a improper install. (Home Depot purchase.) It took 3 weeks to have problem resolved.
Had this DW for 4+ yrs. Had to replace the Control Panel (warranty but $225 service call) and both of the upper rack adjusters ($80 ea, done by me). These parts should not fail this early. DW is lemon.
Super disappointing to replace my 20 yr old Kitchenaid Whisper Quiet dishwasher with a new model and have it be dead in 4 months. The motor started buzzing and the service guy says it's shot. No idea how long to get a replacement part. Kitchenaid's customer service was worthless. Next time I will pay for the Miele.
Don't order anything at all from KitchenAid. They'll happily take your money for your order but don't expect to see delivered anytime within the following year. They also won't bother letting you know why have not received your order or any other information about it. Their 'customer service' people's willingness to help get information is abysmal. Ordered in March, and no word. My dealer and their owners can't even get an answer from KitchenAid/Whirlpool.
I was talked into purchasing a KitchenAid dishwasher by a sales associate. I went in to buy a Bosch (great product) but was talked into spending a little more because KitchAid is suppose to be the best. I am here to tell you it is NOT!! First, my heating element went out. It was a recall for that particular year so they sent me the parts free of charge but I had to pay someone to replace it! Then the wheels dry rotted on my top rack. That was another recall so once again, they sent me the part (top rack) free of charge, but it was up to me to install it. NOW...the wheels on my bottom rack dry rotted, not a recall (how odd bc the top rack did the exact same thing), this time they are not doing anything to remedy the faulty part!! This company is terrible! DO NOT and I repeat DO NOT buy KitchenAid Appliances! They are truly a waste of money and they do not stand behind their products!! Terribly Disappointed!
We bought a whole suite of KitchenAid large appliances (from Ferguson's) for our new home build. We have been very satisfied with the performance of all - UNTIL the dishwasher tore up. It was still under the factory warranty. We called the issue in and there was a local company (American Appliance) that arrived 3 weeks later to repair. They discovered that the heating element of the dishwasher was broken and needed to be replaced. They ordered the part. They said it should arrive in 7-10 business days. After that amount of time, I called to be told that it was on backorder. They didn't have any clue of when the part would be back in stock. Therefore, we started reaching out to KitchenAid directly.
We have spent over 6+ hours trying to reach KitchenAid and to speak to their technical department, parts department, warranty group, and finally complaint group. We have been told multiple things - there was a recall on the part (can't confirm that one), the part was out of stock and would not be in stock until after December 30 (totally unacceptable), and that the part was finally now in stock. We were told on July 8 that the part would go out to us on a truck the next day. Apparently that didn't happen. We have been on the phone with KitchenAid complaints again today for over 1.5 hours (more time) to be told that the part has been ordered but has not been pulled and shipped yet and that it would take another 2-3 weeks for that to happen.
We made the choice to buy Kitchenaid (Whirlpool) appliances for our new house because they are American made and felt that they would stand behind their products. We are so dissapointed in how this has been handled. We are going to be without our dishwasher for at least 2+ months (and we are a family of 6 people). Our disappointment comes from both the quality of the part but even more importantly the way we have been treated and the repair handled once it tore up. I would not recommend them today. I would be cautious because if you have issues it is not an easy road to travel! Our warranty has not been very effective up to this point.
My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAid's offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.
We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.
My experience with KitchenAid was the worst ever. 3 months after I bought the dishwasher it broke down and I have been dealing with KitchenAid ever since and nothing has been done. You spend at least an hour to actually get someone on the phone and then they don’t help you. I had someone come to fix the dishwasher 3 months after I bought dishwasher and they blamed on the plumbing. I had 2 different plumber coming. They tell me nothing is wrong with the plumbing. I spent almost 1,000 on a dishwasher that I use for 3 months and KitchenAid don’t give a damn about fixing or replaced so now I’m taking a loss of a $1,000 and have to go buy another dishwasher. Our plan was to replaced all our appliances KitchenAid. Thank God we didn’t do it, because I really don’t ever want to deal with them again.
I had both of my KitchenAid Rack Adjuster WPW10546503 broke causing the rack to be unstable but fortunately did not fall and cause extensive damage. KitchenAid Dishwasher Rack Adjuster WPW10546503 cost $51.36 each at KitchenAid, I found it cheaper online. I noticed multiple posts and even a Class Action about these parts and KitchenAid is doing nothing. I assume the problem is the same with the silverware basket which carries a price of almost $80.
We bought out KITCHENAID dishwasher for a few reasons, (1) we love our KITCHENAID small appliances and (2) they were recommended by the sales person in the store. Our experience with all of our KITCHENAID large appliances has been very disappointing. Quality for price is zero. We have repaired our dishwasher 8 times in 8 years. To the point where the repairman is like an old friend! Our other KitchenAid appliances have had multiple repairs as well. Suffice it to say we will never buy another KitchenAid large appliance or anything else made by Whirlpool. I would rather pay more. Especially when all in I have paid the equivalent of a top of the line dishwasher for a piece of rubbish!
Purchased a Kitchen aid dishwasher on 01/21/21 to replace a Kitchen Aid dishwasher that did not last 3 years. Was not what I wanted but beggars can't be choosers. Model number KDFM404KPSO, the first issue was that it smelled like an oil refinery when operating, and still does. Called the manufacturer, and was told "oh that is the material they used to help with heat retention. It should dissipate in 6 months or so." Believe me that this smell was/ is nauseating. Second issue was the noise level. It was touted as one of the quietest on the market, believe me it is not. It was making noises that the service rep sent to check it out could not explain. Now scheduled for a complete rebuild after less than 2 months.
Third issue. It does not get some of the dishes dry especially on the top racks, and yes we use a drying agent. Both kitchen aid dishwashers have proven unreliable, but at least while the old one worked it did not stink up my kitchen, and you could not tell it was running when standing over it. Will NEVER buy another product made by this manufacturer, and they make several different brands.
This KitchenAid Dishwasher could use some improvements. My dishwasher is louder than I prefer. It does not clean up to my expectations. All dishwashers need to have many cycle choices, including Rinse and Hold. All households need a beneficial well-working dishwasher!
Price. Quality and look are great! Compared to other brands it’s hundred off dollars less. Same product for less money and a name brand item. Scratch resistant and fingerprint resistant. Great large families.
Our Kitchen Aid dishwasher is approximately six years old and has performed remarkably. We've experienced no breakdowns, leaks etc. Most of the reviews that indicated the units have a leak problem are due to improper installation. I'm incredibly impressed with how quiet it runs.
Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.
Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.
KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.
It not only cleans the dishes but it dries them. I was very tired of having to dry the dishes after using my old dishwasher. This one solved that problem. Other than the few dishes with a lip, they all are dry. I also like that it’s so quiet that it does not disturb us while watching TV. Having an open concept floor plan, this can be a problem with some dishwashers. I would highly recommend a KitchenAid dishwasher to everyone.
Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.
Would highly recommend. Love this dishwasher! My daughter's dishwasher has a brand that doesn't come close to a KitchenAid and more expensive than mine. Go check and buy on feedback. It will definitely make a difference in the long run.
Many years ago, I bought a home that had an older KitchenAid Superba dishwasher. Best dishwasher ever! I recently purchased another home that had a newer KitchenAid dishwasher. It cleans pretty well, most of the time, but the racks are not well designed, sometimes the soap remains in the dispenser, and the drying mechanism is so-so. It always has a lot of condensation when it's finished. For the price, I would not purchase one again. After shopping around, since I'm planning a remodel this year, I ordered a Bosch. KitchenAid is not what it used to be.
This unit is very quiet and very reliable as well doing a great job. We bought the unit new and have had it for over six years. In that time and we have not had a single service call or problem. This is the second KitchenAid we've owned with the first one being in a previous residence and the reason we bought this one.
Durability, quiet quality of components. We had the last one for over. Ten years without any problems and the electric bill was reduced from previous models. The new model we purchased is better looking. Easier to keep clean.
Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users won't do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.
Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.
KitchenAid Dishwashers Company Information
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- KitchenAid Dishwashers
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