Jandy's premium, professional-grade pool and spa equipment includes a full line of pumps, filters, lights, valves, chlorinators, and the award-winning automation solutions to control it all. Jandy's focus is on enabling the perfect pool environment so pool owners can spend time enjoying their pool and spa, rather than maintaining it. Jandy's commitment is to provide quality products and superior support to all their customers.
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A lot of company was coming and we needed the pool heater before Thanksgiving. Our pool professional talked good about Jandy, so we trusted him and he handled everything. Cost-wise, the product is expensive and then, you add in labor but it's good. We had over 10 years of not very good quality heater. It never worked. So now, you just turn it on and 30 minutes later, your spa is heated. Plus, it’s a lot smaller.
Thank you for your feedback. We strive to deliver high-quality products, and we are happy to hear that you're enjoying the benefits of your new heater.
All the Best,
Jandy Pro Series
My brother-in-law works on the pool and he told me that Jandy Pro is the best. My problem was I have the control remote and it didn't work, so I had to upgrade it. I bought the wireless system from Jandy Pro. But I wasn't able to connect it. I called the 800 number, and they told me that they were able to see it on the system, but I couldn't connect it to my cellphone. The insurance discussed to make changes, so they're gonna make a change next week. But everything is great with the quality of the equipment. So far, it's good.
We appreciate you taking the time to leave this amazing feedback! If you are still experiencing issues with your system, please reach out to us and a technical support representative will reach out to you.
All the Best,
Jandy Pro Series
I had an insurance claim ‘cause I had a huge tree that blew down during the storm across my pool equipment and broke all my pool equipment and my brick wall. While I was at it, I decided that I wanted to change to salt water because I was having so much trouble keeping the other clear and I’m spending so much money on chemicals. I bought the Jandy equipment through a local pool company and they came and installed it. I was real happy with it. It seems so much easier. Also, I have it hooked up to a WiFi switch so I can set it to where the pump and everything turns off and then comes back on, and it works well with that. So, I think it’s really good quality. The cost was very affordable too. I probably will have my money paid for it back in probably a year and a half or so for all the chemicals that I’m not having to buy now.
It’s probably been a couple of months ago when the LED screen on there just got stuck. It would only show what percentage of chlorinating it was doing. It was stuck on 60% and none of the buttons would let me change anything. I just called and told them what was happening, and they gave me some suggestions on what to try to do. I did that, and it didn’t help. I still couldn’t get the display to work. They said they'd send somebody out. They looked up with my address as to who is the nearest service provider. They called on my behalf and I gave them the warranty information.
Then, that pool company called me to set up a time to come out and look at it. They came out and it was then when they said they couldn’t fix it at that time. They put a new board in there so I could change the settings on it. When they did that, the whole thing wouldn’t show anything. The pool company was a different one than who installed it, but they verified that everything was installed and wired correctly. Then they just ended up replacing it. They had to order me a whole new system, and it took about four or five days or so until it came in. They came and put it back on. That was the only problem I had and Jandy has corrected it easily so I’m real pleased with the service. It was real easy talking with them about the issue.
I have recommended Jandy to someone who bought one. The salt level stays up, and I’m gonna take the water to get it checked. Everything’s usually right in level, so it performs well. The only thing is I wish that it would show me what my current salt level is. Some of them have that but I think with Jandy, you may have to buy an additional piece of equipment to do that.
Thank you for your feedback. Wishing you the perfect swim season.
All the Best,
I had a pool built in a coastal climate in 2013 and originally, it was the Jandy LXi that was installed. That heater had some ventilation right on the top and it was supposed to direct rainfall. But that apparently wasn’t a good design. It started cutting out and loosened igniters after four years then it gave up altogether six months ago. My regular pool maintenance people are also the people who installed the pool. Rainey sent me a proposal for replacing the heater with this new model that I bought. But it was a little pricey so I started digging around and I found another installer on the internet. I was very pleased with both the price, the installation process and the timeline with Whale Pools and have not had any issues with the installation. In particular, Rainey wanted me to hire electricians and plumbers on top of expense. But these other guys were kind of a one-stop shop and they were $1,000 cheaper.
There was a bit of hesitation because this Jandy product is a newer model in terms of being Jandy name-plated but the design isn’t necessarily brand new now. But I asked a number of different pool guys who work in this coastal climate to see if they had any opinions about which manufacturer’s equipment is holding up better down there. Everyone kept coming back to this unit that I recently purchased and I had some additional confidence in it because I have a similarly designed unit in Houston that I never had any maintenance issues with. So I ran with it since I knew it would work with the existing heater that was there. It’s a Jandy setup out there and that made it somewhat easier to be confident that everything would work with it. Frank also sent me a little table comparing a couple of different heaters to help me nail down that decision and that was very helpful. So far, I am very pleased. Everything is great. It all works.
I’m very happy with the installation process because I did not have to be involved at all and it got done right and on time. Frank has got kind of an internet shop and I really like how he’s put his business together. It was all done by telephone or text so millennials will love this guy. He’s got the model for the future. He’s got a low overhead and he passes the savings on to the customer. He also knows everything about the pool equipment. He is an NSPF-certified pool operator and an APSP-certified pool and spa-building professional. So if you’re an engineer like me, he’s gonna answer your questions as detailed as you wanna go.
He sent pictures during the installation so that I could see how it was going and that was cool. He showed the old heater and then the new heater on the slab and the connections. He sent close-ups so I could see he tied everything in. Most people that he would send this to wouldn’t see things like the pipe dope on the gas connections and the care taken to plumb up to lawn’s level. But it’s a pretty clean install. I liked this experience so much better than I liked dealing with the Rainey guys on this thing where you call the shop and they get a service guy connected to you. Frank was a lean mean pool heating installation machine. He was awesome. If Jandy wants to sell more pool heaters, they need to put these guys at the top of their list of dealers.
Somebody stole my Pentair variable speed pump so I had to get a new one. I read the review on Jandy and that was one of the reasons I bought it. Plus I had so much invested in Jandy anyway. I thought the system would work better if I had a Jandy variable speed pump. Despite the communication table that came with the Pentair, it still didn't communicate well with the Jandy controller system. It was sort of makeshift. It was the bare minimum and if you wanted to adjust the speed, you would have to do it by hand.
I had a pool guy do the installation and I like the new heat pump that I have. It uses a surprisingly small amount of electricity. Even in comparing its rpm with my old Pentair pump's, the new one uses half the energy. The only thing I don’t like is that I can't set the rpm like I could for my Pentair pump. I guess it’s not really a smart pump. It does whatever it’s told but it can’t program itself or any other pieces of equipment. But I think you can run several other pumps and program it that way.
I recommended the Jandy pump to the pool guy and he recommended the salt cell because it was quite expensive. I didn’t wanna get anything overly complicated or expensive. I had a Goldline one where I had a panel and I could actually adjust the salt concentration and do a lot of programming. But I don’t really need that much control over the salt. So I got the basic one and it seems to work well. I was hoping though that because I had all Jandy equipment now, there might be more information conveyed with the salt cell but there really isn’t.
The only way to run it is to manually set how long you want it to run and then everything else is pretty automatic. My controls don’t tell me what’s going on, like whether it’s running or not. I have to go there and look at it manually to see what’s going on. I have the iAquaLink so I can do a lot of things with my phone remotely. But I can’t do anything in regard to the salt cell. Nonetheless, I’m real happy with that salt cell. The only thing is that there seems to be an issue with the controller inside my house and the iAquaLink. They don't communicate well. When I set things with the iAquaLink, it doesn’t get reflected very well on the controller inside my house. It would tell me that the pump is not running on the inside of my house even though I know it is. I can see it running on my iAquaLink or I can walk up to it.
Another thing is that there should be some one-touch settings, which is a nice feature. The house is a vacation rental and when left alone, the renters would push every button they can possibly find. They would keep pushing it until everything is completely screwed up. They do that then they would call me and ask me to fix it. Nonetheless, the Jandy products have made the pool maintenance easier especially with the iAquaLink because I live about two hours away. I can’t be there all the time to turn it on, program it or do whatever I need to do. The iAquaLink helps me do everything remotely.
We are happy to hear that you are enjoying your Jandy variable speed pump. We hope that you enjoy the convenience and energy savings for years to come. Thank you for your insightful feedback. We hear your concerns, and we will pass them along to our product development team. We value opinions such as yours and welcome any additional feedback you would like to share with us. Please feel free to email us with your comments at, email@example.com. Thank you, Jandy Pro Series
I was building a pool and I wanted the cartridge filter, the heat pumps, and the variable speed pumps. I looked around and most people reviewed Jandy Pro Series highly. Everybody uses the Jandy iQ for their automation, even if they use Pentair or any of the other products. When I bought the iQ20, I decided that I should get products made by the same manufacturer. If I was gonna spend money for all these items and everybody’s stuff was similarly priced, then I was gonna get them all from the same company.
I paid someone to install the products, but I should have installed them myself, and I might have done a better job. Initially, they were set up incorrectly and that took a long time to rectify because the installers were not knowledgeable about how things are supposed to work and their pool guys were far from technologically savvy. The pumps, filters and all that stuff are basically plumbing, so there are not a lot of the best and the brightest there. When it comes to setting up the automation, getting everything configured, and doing all the extra work, most of those guys just wanna show up and leave.
They didn’t wanna spend a lot of time configuring, so I had to spend a substantial amount of time fine-tuning all the different parts that I purchased to get everything to work. They installed the heat pump, but never configured it, so it was wired incorrectly. The heat pump needs to be wired to the controller on the RS board, but they wired it with two wires, so it never detected what it should have. It just came on and I had to control it with the manual console and couldn’t control it with the web app. I had to do the research and figure all that out. Had I known then what I know now, I would have set all that stuff up on my own and done the whole job myself. That would have been easy for me, even if might not be so for the average homeowner.
There were some things that I didn’t like. Although the quality on the surface, such as that of the variable pump, is impressive, the quality of the heat pump chiller is lacking in a couple of areas. For instance, the plastic screen that protects the fins on the outside easily cracks. Also, the heater chiller was difficult to move with the way it was shipped. I needed four guys to move it to try not to bend any of the fins on the outside. It was not packed in a way that protects the outside of it and if people lean up against it, they would flatten out the whole bunch of fins.
Furthermore, in the packing of the heater chiller, they used a bunch of screws to hold it on, and my plumber, the guy who installed the heater chiller, lost some of the screws within an hour of taking it apart. In hooking it up and putting it back together, he lost a couple of screws. But when I called Jandy to get some screws and pieces, they didn’t have the part numbers for these and they didn't know what kind they are. I ended up having to take the heater chiller apart to figure out what the pieces are, then I ordered the screws and the washers online.
In addition, the Jandy app is terrible and they should hire a bunch of web developers to come up with something for that. They could build an app for the phone that’s for the iQ. For one thing, there are no pop-ups on the web interface that indicate where you are. Also, the help section is difficult to follow. When you’re in a window and it tells you to go somewhere, it gives an ambiguous name for an option and what to do in there is ambiguous as well. So, unless you know ahead of time what it is you’re supposed to be doing, you wouldn't know what you're supposed to be doing there and you can’t just intuitively walk around the app and set stuff up.
Moreover, the documentation that was created for that stuff has very little depth to it and the explanations in some places are incredibly thin. So, you’re no better off reading the documentation than just scrolling through the app and looking at something and trying to figure it out on your own. There’s a big problem with the app and the web interface. The Jandy products themselves, though, are fine once they’re configured appropriately.
I had a Hayward pump that had gotten very old and it needed to be replaced. Something wasn’t working right and so I talked with the guy who was maintaining my pool at the time and we agreed that if I spent a little extra money upfront for this variable speed pump, I would see rewards in terms of the cost to run it. I did some math and decided that I would give it a shot. He picked the brand Jandy Pro Series. Then he brought somebody that sometimes works with him and they uninstalled the Hayward and then installed the Jandy Pro inside of 90 minutes, which I thought was pretty cool. I was really surprised at how quickly he got it together. And then, before he could get it up and running, he had to get a piece that didn’t fit onto the pipes and plumbing stuff that I had. He came back and finished in five minutes.
One time, I applied for a credit with my electricity company and when I took advantage of that on the electric company site, they didn’t have the name of the product that I purchased. Jandy helped me get that sorted out, then I was able to check the right box and I got a $300 rebate which was nice too, ‘cause I spent about $1,300 for buying it and paying the guy to put it in. I'm quite happy and I really like my variable speed pump from Jandy. It lowered my cost of electricity for about forty bucks a month less so that has been a very nice aspect of it.
Wow, Tami. Thank you for sharing your complete Jandy story online for other pool owners to hear about. It sounds like you had an exceptional experience from beginning to end -- from the fast Jandy VS FloPro pump installation provided by your pool servicer, to the Jandy customer support and energy savings you experienced after the pump was up and running.
We value all customers, and your feedback makes us smile knowing you are having the pool experience you deserve.
Here's to a perfect swim!
Jandy Pro Series
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Very good. Can anyone tell me at what RPM I have to run my pump at in order to prevent the heater from cutting out. My experience with the new heater is that under about 2400 RPM, it doesn’t come on. Is that about normal?
My pool guy talked me into getting an automated system because I did not have one. So I got Jandy and it works well. It's easy. It’s not what you’d call a cheap system but if you wanna get something that’s pretty good, I guess you'd have to pay the number. And Jandy is worth the investment.
Welcome to the Jandy family, and thank you for your feedback.
My pool company got Jandy salt generator around ten years ago when we first put the pool in. That first one lasted around four years. I bought one offline and installed it myself. I used the same wiring that the old one had so I didn't have to go and rewire it. But the unit only worked for a little over two years. I was not very happy with that. They should last around five years.
I had to buy another one and this time, a technician came, rewired it and put the new thing in. But somehow, he burned up my board. I had to have another Jandy-certified guy come out here. They were good guys though. The first guy was just a little over his head. We had the board replaced and the second guy fixed it all. He also trained some kids on how to do it while he was here. All in all, my experience with Jandy has been easy. It does't take a rocket scientist to do all this. I've learned a lot about how to do things.
We appreciate your feedback and we're happy to hear that your issues have been resolved.
My purchasing experience with Jandy was pretty simple. I ordered the PDA-PS4 online and it showed up. Then I followed the instructions and set it up. I just had to take the cover off the control module and then push the button. It was pretty simple. After that, it kinda synched up and did its own thing. And it has been controlling my pool fine. It's a pricey little item but it’s basically the digital pool controller. So I can sit in my house and turn on my hot tub, my heater or the Polaris, which is the pool cleaner. I can do pretty much anything I want from inside the house or sitting next to the pool. The program must have been saved inside the actual control module too. Once I synched it up, when I wanted my pool to run and cut off were already in there.
Thank you for your feedback. We are excited to hear that you're enjoying the ease of controlling your pool functions from your new PDA-PS4.
I've used Jandy for the last 10 years. This time, I was just replacing a salt cell and it went great. Purchasing it was easy then I had it installed by a pool professional who was a very nice guy. Since then, the unit has been performing wonderfully.
Thank you for your feedback.
All the Best,
Jandy Pro Series expert review by ConsumerAffairs
Jandy Pro Series is a pool and spa product brand headquartered in Vista, California and founded in1958. In 2007, Jandy became a member of the Zodiac Pool Systems family of brands. Jandy offers a full line of professional-grade pool and spa equipment including pumps, filters, valves, lights, automation systems and more.
Versa Plumb® system: The Jandy Pro Series Versa Plumb system includes a pump, heater, filter, valves and salt system. It reduces hydraulic resistance and uses less horsepower, resulting in energy savings.
Water sanitizers: Jandy offers several water sanitizers for your pool or hot tub, including the TruClear™ Saltwater Chlorinator, Jandy Pro Series Ozone Generator, AquaPure® Salt Water Pool System and AquaPure® Ei™ saltwater sanitation system.
AquaLink® Control Systems: Jandy Pro Series uses its exclusive AquaLink® control system to fully automate many pool and spa features including LED lighting, temperature maintenance, salt and chlorination and more. Users can also install the iAquaLink™ app to control these features from smartphones or tablets.
Online videos: Jandy’s website offers a series of helpful videos about its products, including how to install and use various products and how to control your pool or hot tub’s automation.
Online calculators: Jandy offers several equipment calculators on its website, so you can calculate potential costs and energy savings. The calculators include Pool Pump Savings, Pool Heater Cost, Pool Heater Sizing and Spa Heater Sizing.
Online calculators: Jandy pool products are available through independent pool builders, pool product retailers and pool service professionals.
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Jandy Pro Series Company Information
- Social media:
- Company Name:
- Jandy Pro Series
- Year Founded:
- 2620 Commerce Way
- Postal Code:
- United States
- (800) 822-7933
- (800) 479-8324