Jandy Pro Series

Got my pool in 2019 with a Jandy pump and AquaLink remote. Both lasted 4 years. New pumps are at least $2K and the remotes cost about $700. Warranties are worthless, as they know when their products will likely fail. Customer service indicated the remote failures were common and did not seem surprised about the pump breaking. They offered nothing in compensation.

We bought a home with a new Jandy pool gas Pool heater.. it has been giving an error on the screen. Because it’s new we sent an email to Jandy to have the system checked however we were informed that even if it’s new Jandy will not honor any warranty because it’s not transferable!!! The unit is a big investment and not something you take with you if you move. It’s a horrible policy and they won’t stand by the product.

Be very careful when buying any Jandy product or any product made by Fluidra Brands (Polaris, Zodiac, iAqua Link, and a few others). I had installed a Jandy WaterColors Nicheless LED light when my pool was built. This light only lasted 2 years with minimal use. The warranty replacement light again only lasted 2 years with even less use. When I contacted Jandy - Fluidra I was told I will need to purchase another light which is around $1,000 and that my replacement light was not covered under a new warranty, it goes back to the original purchase date. Obviously, they know their products are junk otherwise what company would not stand by their products. If it's my 1st light or my 5th light if the company truly believed they made quality products one would think they would stand by them.

I purchased a pro series jlx260 pool heater in May of 2020. I have had it repaired over 6 times. I have reached out to Jandy on several occasions with no help. The people who come to repair it just keep putting the same parts in it over and over and charging us. We could have bought another heater by now with all the cost. It has never worked for more than a week. Terrible customer service by Jandy. A brand new heater should have never had to be repaired like this.

We just purchased a house and found the pool heater to be faulty. I asked the pool company that we contracted to maintain our pool and equipment to address it. They advised that the unit was new and probably still under warranty, so I reached out to Jandy. This is their reply "Warranty is non-transferrable so since you are the second owner, it would not still be within warranty. "

We installed a pool in 2017 and the contractor who installed it highly recommended the Jandy Pro Series because of its quality. I am not sure if my original pool contractor would stand behind his statement if he knew what I know now. Since I filled my pool in June of 2017 we have replaced this salt cell twice. That’s 3 cells in 4 years and 4 months. The first was a warranty about a year and half after pool was filled. I just recently in September 2021 had to install and pay for another salt cell at a cost of $615.

I purchased and had installed a Jandy Pro Series Model JX1400N pool heater at my home in June of 2020. A few days ago this approximately one year old pool heater completely stopped working. My pool company sent a heater repairman who advised that there is water in the system and, as such, the heater cannot be repaired and needs to be replaced. He also commented, as did I, that it’s both mind-boggling and unacceptable that this very expensive, practically brand new, pool heater would only last for approximately one year. I have since emailed Jandy Customer Support three times without response.

Our Jandy Pro Series heater is less than a year old and already stopped working. We have submitted a warranty request and tried to deal with their warranty dept for a month already and still they have not come out to evaluate or fix our heater. We did not spend this much on a heater to have such a terrible service experience. We would not recommend them at all given their heater hasn’t even lasted 10 months without breaking. Completely unacceptable!

I purchased a Booster Pump and installed a entire Jandy system not more than 3 months later my Booster Pump broke. Texas just had very bad weather and electrical issues and they are saying my Booster Pump broke because of the weather. Sure, I really do not know for sure if it was poor product design or as they say it was the frozen weather.

I purchased all new Jandy equipment for my pool 2.5 years ago. Within the first 2 months I had 2 valves go out. Then my salt cell about 1 year later and then my pump a few months later. Now my heater has gone out and they refuse to repair or replace it. They claim it is due to a ph balance issue. First if you are building pool equipment it should be able to handle ph issues. Second my pool maintenance guy keeps a weekly log of all ph levels and my pool has been perfect since the day this equipment was installed. Faulty products and their representatives just try to pass the buck and take 0 responsibility. I would highly recommend spending your money with another company.