Jandy Pro Series Reviews

Valve cover splinters less than 9 months after installation. Kandy basically said “too bad”. My pool guy is great but I had to tell him I can’t use him anymore, so they are hurting their own best sales people.

Updated on 02/05/2026: Pump started leaking in November 2025. Multiple texts made to a Raymund ** a rep and Brian ** of Aqua Designs. Ray ** didn’t return my texts until Jan 26, 2026 the day after the 3yr warranty expired. He did a Jandy sales pitch. Really? Now I need a new pump. I will not use Aqua Designs who contracts with Ray **. There are other companies.

3 pump replacements in less than 2 years. Going on our 4th pump replacements, Heater leak, Clorinator replacement. Their equipment sucks! If I had a choice, I would never ever buy their equipment ever again.

Stay away from this Company!!! Their pool lights will not last longer than 3-4 years and their warranty department is nonexistent. Would give 0 stars if I could. Do yourself a favor and stay away from their products.

Great Product. Easy to use, works great. Best of all is the Customer Service. I had problems with my Chlorinator and talked to Brandon in Atlanta. He took care of it immediately and had a replacement unit same day. Helped me with how to add chlorine until the new unit got here. Brandon thank for all the help.

Do not buy these products. They are the worst. And the warranty department is a joke. They won’t help. I went through three in four years. I have an automated chemical system. My pool is always pristine. And I jumped through all the hoops. They finally sent out a local tech and he showed up drunk. Better yet he took the water sample out of the top of my filter system in his alcohol cup! They said it was on the CPO. Don’t waste your time.

I purchased a Jandy pool pump a little over three years ago, installed by Rosmel Pools. In August, the pump failed, and I found out the warranty had expired in June — Less than two months before. I find it unacceptable that a piece of equipment of this size and cost would fail so soon. Having to replace the entire pump after just over three years of use is a major expense and a huge disappointment. I expected much more from a brand that presents itself as premium in the market. This kind of experience severely impacts trust in both the product and the company’s after-sales support.

Bought a brand new pool heater for 4000 in June 2023. The heat exchanger stopped working and they will not stand by their product and honor the 5 year warranty. Our last heater worked for 20 years before needed replacement. Will never purchase anything from Jandy ever again. And not recommend.

A disaster. Heater lasted 3 years. Blown heat exchanger. Have to prove water lab reports and have a tech out for 500 bucks to evaluate the damage. Then they might review the claim. Could take months. Ridiculous. Stay away from this garbage.

I just recently purchased my house. The previous owners installed a brand new pool with a Jandy pool pump (v5 flopro). One day it just completely stopped working, only 2 years after being installed. I had a tech come out and he said “your pump is shot.” We tried to file a warranty claim but because I am the second owner they refused to work with me. I find it pretty terrible to have a company not back up their own product that was ONLY 2 years old regardless of who owns the property. When vocalizing my frustrations with the warranty company I was told they can send me a copy of their warranty document and that they will not help me. I intend to write a negative review on every platform possible so a new home owner is not out $2k replacing a BRAND NEW SYSTEM. DO NOT BUY JANDY!!!