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Jandy Pro Series Reviews

Vista, CA

1.8
537 reviews
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About Jandy Pro Series

Jandy manufactures professional-­grade pool and spa equipment, including a full line of pumps, filters, lights, valves, chlorinators and automation solutions. You can buy equipment directly from its website, and its energy-efficient pumps could help lower your overall pool operating costs.

Visit www.jandy.com/en
Pros
  • Efficient models
  • Expert installers
  • Lower operating costs
  • Enhanced durability
Cons
  • Limited warranty
  • Can be expensive

Jandy Pro Series Reviews

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    How do I know I can trust these reviews about Jandy Pro Series?
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    Page 6 Reviews 530 - 680
    Customer ServiceStaff

    Reviewed July 7, 2014

    I have been trying to get the filter housing replaced for my 2-year-old pool and it is still not taken care of and it's now into the third year and the filter cartridge is getting torn from not being a proper fitting housing unit and this I found out from my pool service company, but the Jandy rep wouldn't meet us and the pool company at my house and was very rude and said that he would come back and never did!

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    Reviewed Feb. 21, 2014

    I installed the Jandy check valve properly and within 3 months the spring corroded. Jandy refused to honor their warranty claiming my water chemistry was at fault. Not true!

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    Price

    Reviewed Sept. 1, 2013

    New Jandy pool heater was stored for several months. It was installed in July 2013, began leaking end of August. New header gasket installed which did not help. The heat exchanger is leaking which is very expensive to change. Copper heat exchanger appears to be very inferior copper; maybe from China. This was evident when we removed the header for new gasket as the ends of the copper tubes were already worn very badly. Talking to Jandy is same as talking to the wall... May as well take your licks and forget it!

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    Customer ServicePunctuality & Speed

    Reviewed July 4, 2012

    I ordered a Jandy Cartridge. It got to my home in a timely manner. I went to connect it. My pipe lined up perfectly. I'm one happy camper, for the moment. As I go to connect the nut to the bulkhead, the new one is much larger! Dam, now what do I do? Okay, let me exchange the old bulkhead with the new one. The back is too short to connect to the inside pipe! What gives? Needless to say, I'm in the process of plumbing a new connection! Thanks for nothing! P.S. As for your Customer Service, they suck!

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    Reviewed Oct. 13, 2009

    I purchased a Jandy Lite 2 400,000 BTU heater in July 2006. I have had this heater for three seasons and have yet had full-season usage due to the heater’s performance. This is an unacceptable situation for the expense of $2,600.00.
    In fact, this year, I had to call Trent Land, who I believe is their representative for Charlotte, in order to get the heater fired up for the first time this year. The very next day it failed to fire up due to a switch malfunction which he replaced in time for my grandchildren’s visit. A few weeks later my daughter’s friend was visiting. I tried heating the pool for them, but again it failed to fire up. I threw up my hands in frustration! I have since closed the pool for the winter.
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    Reviewed June 4, 2007

    This complaint is about an in ground swimming pool heater. We had a pool installed 2 years ago. (This is the second full year) ever since we had the heater installed we have had nothing but problems. It is a Jandy Heater - Serial # G05PF1901, model # LG325N. We have had service people out ever since it was installed. The problem is the heater will not kick on. The people who originally put the pool & heater in told us to buy a hood for the heater and see if that works. So we did.

    Now after spending a total of almost $35,000.00 we had to fork out another $100.00 and it still does not work. This year when we opened the pool, again we could not get the heater working. We called the people who originally installed it & they gave us the name of a Jandy service center. When the guy came out he said, " This is one problem with Jandy heaters, the wiring" he then begins to hit the switches. He actually KICKED the HEATER! He switched out a couple of wires and it worked! He told us we should change all the wiring! I have sent several emails to Jandy's corporate offices. They keep telling me they are sending my emails to a Jandy service center. As of today I still have not heard from anyone. My first email to them was on May 18th.I do not know what to do. We spent so much money and every time we turn the heater on, we wonder if it is going to start or not.

    After spending this type of money and the time trying to find someone to help me.... Im now at a loss. Can you please help me? All we want is a heater that works. Well now after fighting with this for 2 years, I am told it is out of warrenty and now we will have to pay for repairs! This is not fair. It never worked and we tried to get somoene to help us out.

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    Reviewed Aug. 2, 2006

    I just purchased a Jandy Aqua Pure 1400 swimming pool chlorine salt generator.

    The unit is supposed to give a salt content of the pool water. The unit is giving reading of 1.9 to 3.0 with no change to the pool water. Jandy's customer service had done nothing to solve the problem no parts, no service. They tell me to get another salt guage.

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    Jandy Pro Series Company Information

    Company Name:
    Jandy Pro Series
    Year Founded:
    1958
    Address:
    2620 Commerce Way
    City:
    Vista
    State/Province:
    CA
    Postal Code:
    92081
    Country:
    United States
    Fax:
    (800) 479-8324
    Website:
    www.jandy.com
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