Endless Pools

I am extremely pleased with the level of knowledge, complete patience and thoroughness of these technicians. I live a remote town in the mountains of AZ and found it difficult get a field service technician scheduled. The pool was popping the breaker. The first experience with the Endless Pools tech was excellent. I am an engineer by trade and very handy. He walked me through a troubleshooting exercise that determined I had pump issues. Order the parts.. They arrived within a week or so. Call and scheduled a field service tech to install .... not good! He replaced one part and left! Couldn’t determine the problem. Frustrated, I installed the new pump, and then called the endless pool tech support. Rob, walked me through a 45 min walkthrough of troubleshooting and together we were able to determine the issue and get the pool running! Total thumbs up for endless pools tech support!

We have an Endless Pool with attached hot tub. Both work great. The only thing I would like to be different is that both the pool and hot tub need to be filled with water to operate. It would be nice to just have the hot tub filled with water that could be used in colder weather. That would be much better on the electric bill.

Bought a house with existing Endless Pool which we all like and enjoy using. Challenge was previous owner did not buy pool direct from Endless Pool so difficult getting it registered. Helpful customer service agent set up a preliminary account & promises to send out extra remote controls we purchased for pool.

Months to get the pool. Months to install and then two tries to get it turned on and now two months in- stopped working!! Thousands of dollars later - horrible service and bare minimum education on how to balance chemicals and run the system! Just completely disappointed!

We bought a house with Endless Pool and hired an authorized contractor Jeff **, who was suggested by Endless Pool. Pool heater needed replacement but we also update the motor at his suggestion and paid him approx $6 k for the work. Pool only worked for a week and after that current would not turn on. The contractor refused to come and repair suggesting that we should get another company for maintenance and his only job was to update the parts!

Terrible customer service. We bought a pool (paid in full) in the middle of 2020 and we still don't have a functioning pool. Once they have your money, they could care less if you ever have a pool. Unresponsive. Unhelpful.

Just like Christina of Auburn, we were told there is only one tech in area that can help us. We bought house in January 2020 and there is no one to fix the problems. We call Endless Pools and they offer to help anyone who is willing to try, but no luck with finding anyone willing. Very upset as we would love to get fixed. Don’t install unless you know how to fix yourself.

We bought a house with an original Endless Pool in 2018. It needed refurbishing and the only EP certified pool tech we could find in the area came to do it. He did a good job but a couple of years later we've got other things that have come up and he has been too busy to get out here for several months. Endless Pool says they has no other tech in the area even though they sell these pools in the Sacramento area and we live just 40 minutes out of town. They told us we could just get a regular pool person to do it and they could offer phone support but the one person that we had out to work on our spa and works on other pools is not comfortable doing it, plus with COVID good luck getting through right away. If you're thinking of getting one I would not recommend it unless the year there are multiple techs in the area. You can call them to find out.

I have owned my Endless Pool for almost 17 years. I purchased the modular pool made wider by 1 foot, in 2003. For me, it was a very expensive purchase and the product itself has been everything I'd hoped. The problem, and it's a big one, is, that from the outset, the service is almost non-existent. Not the customer service that you call, but finding someone to service and repair the pool when needed.

I was interested in an Endlesspools and spoke with a sales representative regarding the cost and differences between other manufacturers. Aside from not being very helpful, this salesperson was very impersonal almost to the point of being rude. This is not a quality of a someone in sales let alone one who represents the company. The arguments presented were broad and general and also subjective.