Jandy Pro Series Reviews

My pool service guy recommended a Jandy Pro Series variable speed pump. I emailed him and got a quote. I paid him the money and they installed it that following week so it was painless. The pump does what it’s supposed to do so I’m happy. I’ve only had one issue when the menu didn’t work right, but after it shut down and started back up, everything was fine and it’s never done it since.

Jandy Pro Series was supposed to be the best and my wife purchased two pumps, the heater and the salt system from them. They were installed by a pool professional and everything was perfect with Jandy and their tech support. The contractors were also very knowledgeable and they’re very good at what they do. They told me how the equipment work and how to maintain them. The salt system makes the maintenance of the pool easier. However, the first pump went out in two years and when it came to do my second one six months ago, I was leaning to another company. But the pool place said that that can happen and talked me back into Jandy. I’m just not so happy because I had to buy two pumps. But the second pump is working fine so we'll see.

My pool pump company purchased Jandy Pro on my behalf. It has a two-year warranty that's why I bought it. I got the pool pump, the whole thing and the pool professionals maintain it for me. The equipment's good since it was installed and I have no issues right now, but hopefully, Jandy Pro will stand by their warranty.

We changed to a new pool company and they recommended Jandy Pro Series. I purchased a heater pump and the guy ordered and installed it for us. Then I ordered a pump too. They've been working great so far. The heat pump heats the Jacuzzi really fast. We were used to an old heater and it took forever. We had to wait three hours to get anything warmed up, but that one warms the pool quick.

We just bought the house so there have been a couple of things that our pool service put in which includes a new heater and a new pump. Everything’s working fine. The pump from Jandy Pro Series was installed three months ago and it's doing what we wanted it to do.

I had the iAquaLink installed which is a control unit for my valves and turns my pool pump on and off. The old one went out and this was an upgrade that was recommended. Pinch a Penny had the best price on it and I went with them. We always want something less expensive but for what it does, the cost is reasonable. The unit is pretty much all set up and I don’t have to do anything or worry about anything. It’s set and forget so it makes it a positive experience. It's also expandable if I upgrade anything else in my pool.

We needed a pool heater so I just went online, looked around and tried to find somebody that was local that could also do the installing. I then found this guy from his listing, went to his small shop and bought the Jandy Pro Series pool heater from there. I chose Jandy after talking to the vendor and hearing some of his recommendations. It's more compact in size and it also has the feature where, if the heater is not on, it has a diverter plate that keeps the water from flowing into the heater.

The guy who was doing our pool stuff is good in our area and Jandy’s the one he uses, so I purchased Jandy automation panel from him and he put it all in. With the Jandy hooked up to our phones, we could do different stuff and we were able to do it when he showed the test run. It was super easy and it's pretty cool. He showed us how he usually does all the passwords, and if I'm confused, I text him and he'd help me. This automation panel has all the little automatic switches in my pool pump, for my spa, and the lights. It's like a little transponder that I put in my house that does all the on and off about it. We didn’t want to put it in the house on a keypad because we didn’t want the kids to touch it. It was really simple that my husband just went in there and was able to figure it out.

Jandy Pro Series was recommended by the pool builder and he installed the whole pump system for us. But Jandy had to come out a couple of times because there were some issues. We also called the number on that electrical box because we were having trouble with the iAquaLink which the builder never provided the manual for. Jandy's reps were courteous but it was hard to understand without somebody there showing us what to do instead of just over the phone. We had to figure out everything ourselves so it took a while. Also, the pool pump is too small for our pool. It's only for a 40,000-gallon pool and we have 47,000-gallon pool. Every time I bring the pool water to get it tested, I'm always asked how big the pool is and what pump we have. We also get a lot of calcium coming out the jets that look like white sand. It has something to do with the system but we don’t know what it is so I contacted the pool builder.

My pool service guy had recommended Jandy Pro Series and he said they were very reliable. Plus, from what I researched on the internet, they seem to have a good reputation for quality so that’s the reason I went with them. About two months ago, the service company installed the variable speed pump. It was one that was on a rebate with the SMUD Electrical here in Sacramento. I've been very pleased with the operation and I've had no troubles since it's been installed, so I'm very happy. It's also very quiet and very good on my electrical bill. I like it very much. The one I had before had been in there for 40 years, so it did a pretty good job. But Jandy looks like a pretty good quality pump and I hope that it's as reliable as they say it is.

The pool guy measured up the pool and how much water we had, then he recommended the Jandy Pro filter. He installed it and it's been performing perfectly. It is a lot better than the other one we had and it's a good product for a good price. We're satisfied with the quality and it doesn’t shed fiberglass when we brush up against it.

I purchased a Jandy pool pump. A guy from Blue Bay Services installed it and so far, it’s okay. The water’s clean. However, the pool is a very expensive thing for me. I’m paying close to $4000 a year to maintain it and I’m not very happy about it. Every time the pool guy comes for maintenance, it costs me a lot of money. He also added a lot of other things and sometimes he doesn’t give me a detailed breakdown of the bill.

Our pool guy recommended Jandy Pro Series. He pretty much maintains everything. We are not having problems and the quality of the products is fine.

We have all of our pool equipment from Jandy Pro. We had a contractor do the pool and he ordered everything. We have been taking care of the equipment and they've been running pretty well. But the zip lock net that catches all the leaves has to be replaced a little too often. Maybe they could make it a little bigger and stronger. Other than that, our Jandy Pro items are of good quality and I’m happy with it. Without them, we would do more than we would have. We would have leaves everywhere and the bottom would be a mess. It is reliable and it makes things effortless. They're critical and vital to the survival of our pool.

I got the Jandy Pro AquaPure, JXi pool heater, two stage pumps and a cartridge filter from Campbell Pools in Orleans, Ontario. I had a lot of issues with Campbell. Everything was the worst experience ever. The pool was crooked and leaking, then the pump was grounded and blew up my GFI breaker. Plus, the remote control took forever to load up. It kept burning up the batteries so Campbell replaced it. They did what they could after-sales, but as for the experience as a whole, I wouldn't recommend anybody installing an in-ground pool. I talked to a lot of my neighbors and they had the same experience with different installers.

We purchased our new pool filter and variable speed pump from Contemporary Pools in Geysers Park. They had the Jandy Pro Series on display with other products and that was good so we knew what we were getting. It was also nice to have someone knowledgeable to walk us through to make sure that we're making an informed decision. It was actually the owner and that was very helpful. The price was what we expected to pay when we did our research online.

Our pool was built by Fountain Pools and they incorporated components from Jandy Pro Series like the pump, a filter and a salt system with the build. Those were part of the pool package that we bought. The heater was the only separate item we bought. So far, everything's been working very well and I like them. I'd recommend Jandy to anybody.

I bought Jandy Pro Series pool equipment. I have all of them but it would take another couple of weeks before the equipment goes in. They are not yet installed because there's still construction going on around the pool. But I'm happy with the quality because I did the remodeling process so I have some of the Jandy stuff which was installed by the pool guy and the construction guy before. I got the same plans.

I’ve been pleased with my Jandy products. The service representatives and the guy that installed it did an excellent job. I wish my heat pump wouldn't break and I didn’t have to replace it, but things break down. I would recommend Jandy.

I purchased a new home from a builder and I've got this pool where all the equipment has been less than satisfactory. I had three Jandy pool lights that failed after two years and I had to replace two of those which cost me $1000. They have replaced the larger LED light with a lot smaller, better-sealed light. But the design of both initial LED lights was poor because they got water in them. These lights have a three-year warranty but the other one had a one-year warranty. I bought the lights from Pool Supply World online and had them shipped to me. And then, I had my pool guy come, thread and install them in the existing PVC pipe. I've got a Jandy controller over there so I wanted to tie those back to Jandy lights but it's a multi-color light.

We had a Jandy Pro Series valve installed and it was easy to find, the quality is good and it kept the pool maintenance easy. We sold the house this year and the valve was fine up until then.

I've installed Jandy Pro Series valve components for swimming pool valves and they have been performing perfectly. I got good cost online that were in line with the parts' quality. Everything lived up to my expectations so I'm happy.

My pool installer put in Jandy for my whole pool system but we had a warranty situation. This is probably not Jandy's fault but the pool company's fault. When I had a problem with the Jandy component, they said that I was supposed to register all these stuff with Jandy. How am I supposed to know that? If I buy a $70,000 pool and enclosure and I've got a problem with it, why should I have had to call Jandy to get a new chlorine generator? If the pool company puts in Jandy equipment, I assume that they stand by the warranty from the day it's installed, whether I call them up and go through all this rhythm and roll of registering things or not. That should not be my responsibility. I didn't even know Jandy yet at that point. Also, several of my neighbors have had the same thing. But other than, it's been very good and I've recommended them.

We purchased the filter from the Jandy Pro Series, from R.B. Knot Pools and Spas. I was recommended by the folks that used to install it. We assessed what was needed and necessary and had it installed. The interaction with them was good, as well as the quality of the filter.

The guy working on my pool recommended Jandy Pro Series to me. My experience with them is not the greatest, but it's not the worst, either. I got the automatic pool equipment control installed. It controls the lights, the Jacuzzi pump and everything about the pool. It works but it has problems and I use it less because of that. To turn it on, I have to turn the whole remote on and it takes a couple of minutes before it starts. Once it starts, I turn on something, then if I need to turn it off, I have to go back in there, turn the remote on and it takes about half a minute. To make an improvement, it shouldn't turn off on its own so quickly. They did that so the battery doesn't run out, but they should have something electrical on the wall so we don't have to worry about the battery so much.

I have Jandy – the activators, valves and so forth. They were functioning fine. But the control unit was a different make and they don't make it anymore. So I ended up going with Jandy. So far, I have no complaints. I worked with the son of the owner of the company and he was great. He's the one I talked to from the beginning until the end. He showed me exactly what needs to be done and the pricing. He was well-aware of the product, installed it himself and it's working. And I can use my iPad or iPhone to monitor or schedule or turn off or on the pool lights, the pumps, etcetera.

I had some worn-out parts on the pool sweep from Jandy Pro. I purchased replacement parts online and installed them myself. It was relatively easy as it has good instructions. The quality and the cost are in line with what my expectations are. Once I replaced the parts, it improved the effectiveness of the pool sweep. I'd recommend it and I'd use them again as well.

I purchased the automated system from my pool service people, Pink Dolphin. They are very good. They helped me decide whether I should update my older AquaLink system with the iAquaLink or change to an entirely new system. And it seemed like the best way to go is just to update the unit I had, so that's what we did. The older system has been fine. It's been installed before I bought the house and it's still basically working well. I just upgraded the board and provided the wireless link with it which is nice. We have the new system for a couple of months now. It was a little wacky and we had a few little ripples at the beginning but everything straightened down and is working fine now. So far, so good.

Hayward pool products are very big in the state of Florida but I'm not a great lover of it. So when I took out my 18 year-old pool pump, I decided to go for a Jandy Pro Series pump. I liked it so I stuck with it and went from a three-quarter to a one horse power. I purchased it through a pool supply in Krystal Clear Aquatics, a company that also does some work on my pool. I tried to buy it through Amazon at first, but Amazon's warranty was only 90 days, compared to that of Krystal Clear wherein they gave me a year on the pump. I installed it myself since I'm a contractor, and it took me an hour to do it.

Jandy Pro Series makes great equipment. I have had their pumps, filter, heater, iAqualink, and lighting system on my pool for 3 years. Everything has worked perfectly. I have had one issue with my heater display, but the technician was out the next day and installed a new one and I was back up and running. Awesome service, Awesome Company.

I purchased a pool pump from Jandy Pro Series so long ago. Our pool professional chose it and put the pool pump in. I maintain it and clean it. The quality is very good. It also seems like quieter and stronger and my pool seems to be cleaner. I'm really happy with my pool lately.

My original pool builder suggested Jandy Pro Series and I have had good success with them in the past. Their team was very courteous and knowledgeable. I’m currently on my third cell because my pool is 16 years old. I had a Jandy motor. I had an old AquaLink and I have a new iAquaLink now. I love the new cell that I got. It stopped working for two days and my pool got green. I then had a guy come out and we couldn’t figure out why it stopped working. But, it’s working fine now. On the whole, my experience with Jandy Pro has been good, so far.

We just purchased two new gas heaters from Jandy Pro not too long ago. The guy that has been servicing our old heaters for a long time, Brian, recommended the product and it's the one that he uses. He also installed everything for us. We use the pool every day and everyone's happy with them. We had a couple of hiccups as far as trying to figure out how to not have our gas fill it so high and when we had those first two bills, we were asking why are these brand new, high-efficient ones cost more than our old crappy ones.

We have been installing their pumps for years and they always seem to impress me. Just installed our first iqpump and I was amazed at how easy the operation and the install was. Beyond that my service tech was blowing away at the ease of use and said "Can we put these on all the pools we service". Repair manager told me it was the coolest thing he has seen yet on the market for the price!

I bought the house with the Jandy Pro Series filter and heating system already installed. So far, so good. I have no problem with the quality of the products.

I'm a hard guy to please and Tony always lives up to expectations. Always helping us in situations. We are happy to be staying with Jandy. Mostly based on the relationships we have formed over the years. Tony & Bryan ** are stand up guys and we wouldn't want to deal with anyone else!

We decided with our pool builder what we wanted and that's how we ended up with the saltwater pump from Jandy Pro. We had our pool installed about a year and a half now. We've been cleaning the pump ourselves and so far, it's working okay. However, we don't know how to make adjustments to the pump, like if it should be going faster, because it has variable speed. We just had solar put in, so we don't really know about adjusting it. They gave me a product and we didn't really get instructed on how to tweak it.

The builders of my pool used Jandy Pro and up to now, the quality of the products has been okay. I bought the Jandy pool heater and it was leaking when I first installed it. But it was under warranty and they came out and fixed it.

I have been building pools for nearly 24 years, and have always been pleased with the quality and warranty service of Jandy equipment. Today, there are two things that really stand out with the Zodiac/Jandy equipment we use. First is the WOW factor: nothing better for an exciting pool than an LED lighted bubbler, or better yet, laminar jets. And second, are the things that make service easier for our end user: like the huge, flared basked in the Stealth pump and the handles and drain plug on the CL & CV filters. Great stuff!

As a pool service and pool repair company we highly recommend and prefer to use Jandy Products. They are easily compatible with every system we encounter. They offer an outstanding warranty. Warranty claims are easy to complete. Their customer service is great and tech support is excellent. We love Jandy!

I used to sell only Hayward VS Pumps but since I have purchased the Jandy Flo Pro VS Pumps I have been very happy. They are very easy to install and program. The quieter and have a better look than the competition. The price is very competitive with the other major brands which helps in this economy.

I had a rebate card expire and initially was told too bad but after replying back they admitted their mistake and did above and beyond of taking care of the issue and restored my faith in customer service once again.

I needed to replace my old Hayward single speed pool pump. I wasn't sure which direction I should go. I did my research and it appeared that Jandy, although maybe a little bit more expensive, it was worth it in the long run. I mean you get what you pay for right? I went with the FloPro Variable speed pump and WiFi IQPUMP01 controller. Instantly I was impressed with the phone app and wireless controller. I didn't have to get up to turn on water features! I also got a new cleaner and it reminds me of Wall-E from that Disney movie. It has wheels and climbs the pool walls and makes a jump back to the pool ground when it cleans to the top of the tile line! I was used to that big giant Manta ray thing that got stuck on everything. The customer service was awesome too! So glad I went with Jandy. Thanks guys and I can't wait to build another pool to see what other cool stuff I can get in there!

It is a relief when I am able to install Jandy Pro Series pool equipment. I know from experience that their products are designed, manufactured and supported by an outstanding team who makes every effort to make a seamless installation for my company, and a outstanding customer experience.

We didn’t have a good experience with Jandy Pro and we got rid of that pool here a while ago. The top was very open with vents and tree leaves went into it. We took an extended warranty and they replaced it at no charge.

The heater that the woman had on the pool when I moved in there was getting old and rusty. I've been in there for 15 years so I figured it was time for a new equipment. The guy that does my pool work recommended Jandy so, I went with Jandy heater. And the guy that put the heater in recommended I get a Jandy filter because it matched up better with the heater. So far, I've been happy with them. They're the best. I can't imagine anybody being any better. The pool has been much clearer and the water is easier to keep. Before, the pool would always look nice until the filter came on then it'd get cloudy. But now, it's been much clearer so, I'm pleased.

Setting up the IQPUMP01 is quick and easy. It enables the user to access and control their Jandy Variable Speed pump from their smartphone. Controlling speeds and run times is a snap. Connections are through a four wire connection at the pump and are simple to connect.

We needed service on a heater that was installed 9/2016. Mario has a service tech on the property the next day and stayed in contact with us as to what was wrong. He also contacted the Property Manager and kept him in the loop. Much appreciated!

I just had my pool upgraded and I got all new Jandy equipment. I read reviews online and ultimately believed in what my builder told me. He said that Jandy has the best products and the company stands behind it all, no matter what and they even have a "quality promise"! I love my new pool and I love my pool, my builder, and all the products from Jandy. Everything works perfectly! Especially the app that lets me control it all from my phone!

We have installed various Pro Series heaters, light and pumps. All of the equipment we have installed have been excellent and my customers are satisfied with Jandy products. I highly recommend Jandy equipment. Jandy also has great customer support, reps and techs are readily available.

Ease of installation and the ability to control the pool through an application on the phone is a great product. I have installed over 100 of these. Being able to control a pool from my app has saved me time and travel by not having to go to the customer's house when they are having an issue. The price for the is IQ 2.0 is quite inexpensive and that makes it easier for the consumer to purchase this unit.

I'm a pool contractor for almost 20 yrs. Jandy Pro Series offers the best customer service and user-friendly equipment. Their quality is second to none! Carlos ** my sales rep. has been very helpful and knowledgeable in assisting us with product information. Thanks!

My company has sold the Jandy Pro Series pumps for almost 5 years now. Our experience with these pumps has surpassed that of the competing pumps. We experience the lowest failure rate along with the some of the best integration features found on the market. All around great pumps!

We have been in the pool industry for over 20 years, proud to be part of the Jandy pool products, Pro-Edge Builder. An Innovative, high-performance, technologically advanced and dependable swimming pool and spa equipment making the entire construction/renovation project easier for all. Family of Brands/ Heritage of Excellence!

We are a new concrete pool construction and a retail store business located in Marathon, FL. We prefer to install Jandy Series equipment on new pool construction. In addition, we prefer on older pools, to replace broken equipment with the Jandy Series. Our Jandy sales rep comes into our store often; he is easy to contact and replies immediately for warranties; he is very knowledgeable of all Jandy products.

We find this manufacturer has the highest quality of pumps and filters with almost a zero fail rate. The equipment is easy to install and the support is awesome. Warranty work is handled fast and efficiently with notifications of when it was completed.

Great experience as always. Customer very happy with this product (JE3000 heat pump). Always recommend the use of Jandy products for years. They are very reliable and warranty service is awesome. From my point of view, this product is one of the best Jandy has manufactured ever.

The 1.65HP 230V FloPro VS pump with IQ technology comes with everything you need to install it, from the platforms to adjust the pump height to fit to existing plumbing pipes to the wiring for the IQ technology to hook to the wifi. This pump is extremely user friendly, works flawlessly and saves so much money on electric.

I would like to compliment Jandy on their line of Variable Speed Pumps, specifically the Jandy E-Pump. We build 300+ new pools every year in the Tampa Florida market and have been using the Jandy Pro Series equipment for 10 years now without a hitch. These Pumps perform day in and day out and we never get complaints about the product. They are quiet, efficient, and more importantly, reliable. Thank you for keeping the quality high and I am extremely delighted. Thank you.

Very reliable products, we recommend and bid Jandy products on every bid we do. The iAquaLink is very handy in helping us service our customers with any questions and concerns they have after our work is done. Thank you for building a great product that is easy to use and lasts.

Installed a iAquaLink system to an existing rs. Very easy and fast to do. Mounted the antenna and wired cable into the rs 485 pin on pcb. Then entered customers network and wifi code from my phone. Set up the iAquaLink account for customer from my phone. Trained customer. 45 mins to an hour job. Customer is extremely happy with system and ease of use.

Love iAqualink and very helpful to explain pool operations and monitor usage. Can program lights with ease and set schedules or change accordingly. Tech support always available for questions or issues. The customized screen is helpful addition when building unique pools.

I've read a lot of these comments and felt I had to chime in my 2 cents. I've been a pool builder for over 30 years in Lake Havasu City, one of the worst climates in the country with our excessive heat in the summer. The Jandy equipment I install on my pools has been the most reliable and highest quality equipment I have ever used. I tell reps that want me to try some new product that if it makes it in Havasu, it'll make it anywhere. :) I used to be a Pentair dealer but 15 or so years ago I tried the Jandy equipment on my and my dad's pool just to see how it would fare. I've never looked back. I have very very little trouble. I love the Aqualink automation systems. All my customers rave about the convenience of having total pool control at their fingertips.

Had an issue with a salt system. At first I thought it was a manufacturing warranty and it was not. It was installed incorrectly by the builder. Jandy came out in 24 hours and fixed. I wish all manufacturers worked like this.

OK friends. Let me start by saying I own and run a pool store in Nevada. I sell any motor that is out there. But when I sell them I word the Jandy motor as the top of the line motor out there. I sell a lot of them. They are hands down the easiest and the most user friendly motors out there. The cleaners I call them the little tanks that they are. Also omg their salt cells. Omg the best design same with them. The easiest to install. This product here my friends is well worth the money. They don't make cheap product. Their motors will save you so much money on the electric bill. I have one at my house. I saved 90 dollars on my electric bill. I will say this to Hayward, Waterway, Century, Pentair if you want something cheaply made and worry about if they came with everything or if they will even work when you get them home then go with the other companies. I have been in my store for 3 years now. I HAVE NEVER HAD ONE ISSUE WITH ANY OF THEIR PRODUCTS.

I am a pool repair technician and have fell in love with the Jandy Pro Series JXi heater. It is virtually rat proof which is a major concern in Las Vegas. I have installed around 50 and everyone has worked out of the box which is not my experience with competing brands. Same goes for the Variable Speed pump. High quality and no call backs on any of the pumps I've installed.

I had a Jandy LX pool heater that lasted 10 years which I was satisfied with. When it wore out I purchased a LXi 400P from Your Pool HQ in Nebraska on 1-28-16. It was installed by a licensed plumber and electrician and worked for 2 months. We had lots of rain this Spring and due to the design of the venting on top it filled with rainwater and stopped working. I took the cover off and had to drill a small hole to drain the water which I then resealed. I have paid for service calls and it does not work and needs to be replaced under the manufacturer's one year warranty. They tell me that I voided the warranty which I certainly did not. Please reply.

I contacted Jandy in the US with limited success but once they transferred the file to the Canadian manager, it appears to be in the process of being resolved to both our satisfaction. I will keep you posted on the final outcome as soon as we have confirmation that it has in effect been resolved. Thanks.

We had to replace our pool heater after Hurricane Sandy. We purchased the Jandy heater for the in-ground pool. $2400. Was installed in May, in which we had to hire an electrician to connect it, used it a few times over the summer only to turn it on the following May and had water running out of it. Couldn't run my pool filter because of it. Called Jandy and they said sorry only has a 1 year warranty. SERIOUSLY it wasn't even in use a full year. Pool store it was purchased from had closed and we had to have someone bypass the heater only to find out the replacement part needed for it was close to $1000. BUT was not available. Tried for entire summer to get the part. Had to replace the heater with a Raypak heater! I will never purchase from them again!!!

Very disappointed with the Jandy pool heater LXI 400,000 BTU. It was highly recommended but turned out to be one of the worst products on the market. At the two year mark, we needed to replace the blower, no help from Jandy. Now at the four year mark, the heater will not ignite and we had our pool repair guy go through the whole system and even working very closely with Jandy technical support. It has turned into just replacing parts, ignition control, transformer, etc and nothing works and nobody has the answer. Thanks Jandy, the product stinks!!!

Purchased a Jandy JXI400P spa heater for our hotel. Heat exchanger started leaking and failed after less than 6 months of use. Installer said likely due to lack of proper bonding or water quality issues. Installed 2nd like heater on May 5th 2016, confirmed proper bonding.... heat exchanger failed again on June 17th 2016! Even if the most horrendous water quality issues existed, and they don't, how could a heat exchanger fail again in such a short period of time? Just discovered this late on a Friday so I don't know yet what response will be from manufacturer. There seems to be something not right with this product.

Very disappointed in the Jandy Aquapure PLC1400 Pro-Series salt cell. We constructed new pool in January 2015 and in April of 2016 the cell started giving a 123 error code which is low current caused by faulty electrical wire plug and of course, the warranty has lapsed. In less than 18 months the center wire connector of a 3 connector wiring system had totally corroded which was supposed to last 3-5 years. After replacing the wire the system now gives me a 125 and 194 error code which indicates cell needs to be cleaned, and 194 cell needs to be replaced. I cleaned the cell and it looks perfect inside, therefore I am left with replacing a cell that is less than 18 months old. From the research I have done it apparent that Jandy by Zodiac has had problems with their salt cell systems year after year, the product seems to be manufacture with more defects every time a new product is introduced lasting less than the previous.

Bought a Jandy LRZ 250 BTU LoxNox inground pool heater 2 years ago. This is third summer. And what do you think? Right. It doesn't work. $2,000 for a real piece of crap. Won't purchase their product ever again. What a rip-off.

Seems quality has gone to the lowest level imaginable. The model is 7441. Installed the 1st one in another pool 27 years ago just at the water line as recommended by the literature and the pool builder, and that unit is still working fine. Redid a pool in our new house about 17 years ago with all Jandy equipment including a Spa Side Remote, and that unit lasted about 10 years and then failed. The next unit lasted about 4 years and failed. From then on, each unit has lasted about 12-18 months at best. Seems the quality has really gone down hill. Everything else from Jandy has worked great with normal maintenance repairs. Now faced with upgrading the controller so we can use the Aqua link and get rid of the Spa Side Remote which cost about 4 times the cost of the switch.

Purchased pool 12 years ago. Jandy pump, Aqua Pure salt system and heater also purchased. Nothing but problems after year 2. Pump has been replaced. Aqua pure system required 3 (1 was warrantied) new cells over the course of 7 years!! At a cost of $500 each I gave up on that and now spend around $80 a season on chemicals. Heater has had so many parts replaced I don't have the time to list them all. Every season I dread the spring opening wondering what issue I will have to deal with this year. NEVER, NEVER buy Jandy products people!!

Wow. After reading Craig post and the rapid response that Jandy gave him I have decided to post in hopes that I could get a comparable response. I had a Jandy Hi-E2 heater for 7 years, worked great. When I replaced with a new model, ($6,000+) shipped directly from manufacturer, and manufactured in 8/2013, which was professional installed, it began to fail, (head leaking and corrosion) which we first noticed after 13 months. I am not told that it only had 1 year warranty, and I am out of luck. My pool company, Barrington Pools, said it has to be replaced. Another $6,000 after less than 2 years. Ouch!

Purchased a Jandy LXI 400,000 BTU Pool Heater 6 months ago and had it's professionally installed. Heater stopped igniting after about 15 uses. Contacted Zodiac and, after jumping through many hoops, was told that the warranty only included parts, if defective. They told me that I needed to find a technician and pay him to troubleshoot, and if there was a defective part then the tech needed to contact them and request that part. I called the seller, Pool Supply Unlimited, and they told me that they would talk to Jandy and get back to me within a day. This was almost a week ago and have not heard anything.

I must say that immediately after the post, someone from Jandy engineering and customer service contacted me to discuss the situation and agreed that the failure which the technician discovered was not expected. Jandy took care of the entire replacement including working with the dealer to ensure I was not further inconvenienced. The pump was replaced and the old pumped returned to the Jandy engineering group so they could try to find the cause of the failure and take corrective action if needed. Although the failure was aggravating, the ultimate response and speed of response by Jandy has restored some of my confidence in the brand and, as a result, I would consider purchasing another Jandy in the future if the need ever arose.

We had a swimming pool installed in 2008-2009 and only a few years after the Aqua-Pure system began to fail. Then about a year after that the pump failed, then shortly after the Lite 2 heater. I would think a quality system would last at least between 5-10 years. We will not purchase any Jandy/Zodiac product in the future.

I'm shocked to read others with the same issue. This will be my 4th year since we built our pool. Everything is great but the Jandy heater. I've had the unit replaced already once due to issues with the unit. Last year tech replaced the unit and this year our unit again has issues. The heat exchanger has a hole in it. They said at first it's water chemistry issue. Well our pool store sent in all our tests which shows everything is perfect. They won't budge and won't help us. I'm not letting this one go. They will be receiving a nice letter from our lawyer. I'm sure they are well aware their units are defective.

Decided to try a salt chlorinator (APURE35) by Jandy during a pool remodel. After one year the output of chlorine started dropping and error low salt/low temperature started to appear despite neither problem existing. The chlorinator was removed and cleaned in late fall and reconnected in early spring so it would not be damaged by accidental use in cold weather or a hard freeze. After two years the output of chlorine dropped further and the plates would clog with calcium after only two or three weeks. Finally in the third year (after contacting Jandy and was told the unit was probably bad) the unit was removed and the winter cover left on. While out of the country the O-Ring on the cover failed causing a major loss of water until my brother was able to repair the damage.

Our YMCA purchased two brand new heaters in 2014. Shortly after installation we had leaking issues and were informed the problem was with the heat exchanger (After several visits from the technician). They did replace the heat exchanger under warranty. However the second heater had the same issue shortly after. They are now blaming the problem of our environment, however this was never an issue during the time they were selling us the heaters and will not warranty the heater. We have also had other issues during the short life span of the heaters and I would not recommend a Jandy heater to anyone.

I bought my Jandy LRZ pool heater two summers ago and the unit stopped working. After only two years the unit looks like crap. It has rusted inside and out. The display was flashing ignition control fault. I called a technician and he replaced my heat sensor and realized with some investigation found the heat exchanger was leaking. Being brutally honest he told me to not spend any more money on him it would cost too much. Better to go with a new heater and NOT Jandy. $2300 and I only got two seasons out of the bloody thing. Don't waste your money on this company's crap. After reading other reports it looks like I'm not alone on this. I've tried contacting the company by email and phone and no such luck. 1 year warranty is **.

Jandy pool heater Model LRZ Electronic Natural Gas and LP - There is reason they only warranty for one year...you will get one year's use out of it before you need to start servicing it. At least this is what has happened in our experience. We have had problems at the start of every season with this heater and once again, this year, we have replaced 2 parts and it is still not working. It's too tiring to list the details of our experience but suffice it to say that I would strongly recommend that you DO NOT purchase this heater...EVER.

I have a Legacy LRZ 175K BTU EP pool heater. I purchased this heater to replace a Laars (taken over by Jandy) unit of same size/type on 6/2012. It has worked for about 12 hours since installation. The problem: the unit shuts down within 10 seconds of starting and indicates a "Control Ignition Fault." A Jandy authorized service rep checked the unit without success, notified Jandy of his observations, and Jandy immediately refused to warranty the unit because it was installed in a 225 sf pool mechanical room in conformance to Jandy's Installation and Operation Manual. The manufacturer's applied label inside the unit states the heater is certified for natural gas or LP indoor or outdoor use and Sections 1, 2 & 3 of the Installation Manual gives detailed instructions on how to install the heater INDOORS!

We recently bought the 2.0 HP VS FloPro pool pump and are happy with the over-al performance. Way better than the one we had before... I would recommend it to everyone...

Our pool maintenance company noticed that we had a problem with our Jandy pool heater and that it had an error code. This pool heater was about two years old. He suggested that his subtrade namely Mike ** Contracting of Brantford, Ontario have a look at our situation. He showed up early in the day on Monday July 21st and then called me to tell me that we needed to replace the pool heater because the liner was cracked and further we needed to replace our gas line because there was a problem with this line from the house to the pool heater. He stated that he already ordered us a new heater and expedited it due to our association with the pool company.

I have been trying to get the filter housing replaced for my 2-year-old pool and it is still not taken care of and it's now into the third year and the filter cartridge is getting torn from not being a proper fitting housing unit and this I found out from my pool service company, but the Jandy rep wouldn't meet us and the pool company at my house and was very rude and said that he would come back and never did!

I installed the Jandy check valve properly and within 3 months the spring corroded. Jandy refused to honor their warranty claiming my water chemistry was at fault. Not true!

New Jandy pool heater was stored for several months. It was installed in July 2013, began leaking end of August. New header gasket installed which did not help. The heat exchanger is leaking which is very expensive to change. Copper heat exchanger appears to be very inferior copper; maybe from China. This was evident when we removed the header for new gasket as the ends of the copper tubes were already worn very badly. Talking to Jandy is same as talking to the wall... May as well take your licks and forget it!

I ordered a Jandy Cartridge. It got to my home in a timely manner. I went to connect it. My pipe lined up perfectly. I'm one happy camper, for the moment. As I go to connect the nut to the bulkhead, the new one is much larger! Dam, now what do I do? Okay, let me exchange the old bulkhead with the new one. The back is too short to connect to the inside pipe! What gives? Needless to say, I'm in the process of plumbing a new connection! Thanks for nothing! P.S. As for your Customer Service, they suck!

This complaint is about an in ground swimming pool heater. We had a pool installed 2 years ago. (This is the second full year) ever since we had the heater installed we have had nothing but problems. It is a Jandy Heater - Serial # G05PF1901, model # LG325N. We have had service people out ever since it was installed. The problem is the heater will not kick on. The people who originally put the pool & heater in told us to buy a hood for the heater and see if that works. So we did.

The unit is supposed to give a salt content of the pool water. The unit is giving reading of 1.9 to 3.0 with no change to the pool water. Jandy's customer service had done nothing to solve the problem no parts, no service. They tell me to get another salt guage.