Blue Haven Pools & Spas Reviews

The way they did the dig, all the lines were very clean. They kept everything very easy to navigate. I have one section where it needs a bit more plaster, but the minute I let them know, they will come and get it taken care of. Even if I experienced any challenges, they were quickly handled, and they didn't make it my problem. That's very rare for a contracting business. I would recommend Blue Have to everybody. I’m influenced about a swimming pool, and it was one of the best things I did.

I’m retired now, but I used to own a business that made textile machinery, so I approached this purchase like a business project. After doing a cost-benefit analysis, Blue Haven came out first. They were not the cheapest, but they were the second least expensive, and some companies were much more expensive and difficult to even get a return call from. Overall, I’m very happy with the decision. I haven’t even been in the pool yet, but my granddaughters already have and they love it. I also got a robot cleaner that maps the pool and cleans the floor, walls, and surface automatically, which has been great.

We enjoyed the sales part. But I didn't get a good vibe from Wyatt, the guy who oversaw the construction. We have a gazebo-like kind of thing and it’s metal, and one of the guys hit it with a tractor. They didn’t tell me and when I reviewed the cameras, I saw it. The guy who drove the tractor very much knew that he did it. I also saw Wyatt go out there and look at it. They should have come to me with it and apologized. I understand the mistake happened but I would have said something. I would have reached out to the homeowner and said sorry and that we would take care of it. I downloaded the video and sent it to Wyatt but it should not have been that way. The whole thing with him was horrible.

There were also different people in and out, and I had to keep the side gate open so they could get in. One of the subcontractors stole my hose. I'm sure they didn't do it on purpose, but at some point in time, somebody realized that they did it. Now, my trust is gone and I wouldn't recommend Blue Haven. Another thing is that Wyatt told us to give him a call if we have a problem with anything, and not call the office because it might not be covered in the warranty. And I felt like he was trying to cover up something. It felt shady.

Before excavation even started, Blue Haven performed a pre-dig inspection and told me everything looked fine. Then the dig began and suddenly they wanted to hit me with a groundwater pump charge in the $1,200 to $1,500 range. This was being pushed at a point where financing was already in motion and my leverage was reduced. That pump requirement should have been identified and disclosed when they did the inspection, when it could have been properly planned. I refused the add-on, and they installed a used pump instead. That was the first moment I realized how this was going to go. They were not proactively managing the job. They were reacting late and trying to make the homeowner absorb the consequences.

Then there’s the contract, which I now see as another early warning sign. During sales discussions I was made a lot of promises. I was told my system would be fully automated and that my pump, water features, lights, and heater would be controllable from my phone. I was told the heater would be in the five to six thousand dollar range installed. I was told the process would be coordinated. But when it came time to sign, what I was handed was essentially a one-page contract that did not reflect half the specifics we discussed. On a six-figure project, a vague, minimal contract is not “simple.” It’s a setup for “we never said that” later. And sure enough, that is exactly what happened.

Once construction started, one of the biggest problems became obvious. There was almost no meaningful project management. I saw the person who was supposedly running the project once, maybe twice total. And I’m pretty sure the second time was when he was trying to convince me to let them take a full pallet of my pavers back for credit. The pavers I paid for. After that, he disappeared again. No routine site walks. No consistent supervision. No one who could be counted on to be onsite and accountable for quality.

Most of the time the only people present were labor crews, and they did not speak English. That’s not a knock on the workers as people. It’s a knock on Blue Haven for sending crews with no communication support and leaving the homeowner to figure it out. I was literally using translation apps on my phone trying to communicate critical construction issues while work was happening. On a job at this price point, the homeowner should not be acting as translator, foreman, and quality control inspector just to prevent mistakes.

During gunite, the jobsite protection around my pool house was inadequate. Gunite overspray and discharge mist ended up on my windows and siding. That should never happen on a properly protected job. It’s basic containment and common sense. They threw up plastic, but it was sloppy and insufficient for how close structures were. The end result is cleanup and repainting work that never should have been on my plate.

They could not install my fourth pool light because the conduit was packed full of dirt and debris. This wasn’t a minor nuisance. This was a basic workmanship failure. It took them days to deal with it, and I even ended up loaning them my own auger just so they could clear it and finish the job. And what makes it worse is the way it was handled. Instead of proactively telling me, it was more like the light was left uninstalled and shoved under debris as if I wouldn’t notice I was missing a light I paid for.

Once the pool was filled, the skimmer barely worked. Then it turned into “the skimmer has zero suction,” and the reason was the same theme all over again. The skimmer line was full of rocks and construction debris. In other words, they allowed trash to enter plumbing lines that are supposed to be clean and sealed. On a brand-new pool. That took more days to clear. Again, something that never should have happened. Then came the biggest failure of the entire build, and it is hard to overstate how serious it is.

Weeks later, we discovered the plumbing was installed backwards. The main drain on the bottom of the pool, which should pull suction, was blowing water upward. The wall returns, which should push water back into the pool, were pulling suction. That is not a “minor issue.” That is a catastrophic installation error. And it happened during the most critical plaster curing period. Blue Haven made a big point about the first twenty-eight days being the most important, brushing being critical, circulation being critical, water balance being critical. Yet for eighteen of those days the pool was circulating incorrectly because the plumbing was literally reversed. That matters because you only get one first curing window. If you wreck the circulation during cure, you don’t get to rewind time and redo the chemistry history of the plaster.

To correct their mistake, they had to drain water, tear up brand-new pavers, dig four to five feet down, and re-plumb the system. And in the middle of that, there was a moment where I had to stop a proposed “repair” because someone was about to cut into a live water-filled line with thousands of gallons behind it. That is not “oops.” That is dangerous. That is the kind of thing that tells you there was no qualified supervision on the repair plan.

While all of this was going on, more problems stacked on top of problems. The tile jets, the water shooters, were installed with incorrect fittings. Fixing them required more cutting and digging. During this phase of corrective work, chunks of coping and brick were allowed to fall directly into the pool while the plaster was still curing. Let me be clear. This was not “a little dust.” This was large debris falling into a brand-new plaster surface during the curing process, and I had to physically get into the pool to remove it myself to protect the finish. That should never happen. Ever.

They chipped tiles. Those repairs were ignored or minimized. They failed to install a required overflow initially. They argued it wasn’t necessary. Only after I contacted the county and confirmed it was required did they come back, tear up more pavers, drill into the skimmer area, and install it. Even after that, the overflow has continued to be a problem. I have now had to complain about it multiple times. They sent someone out once who basically said everything was fine. It wasn’t. And here we are again, with it still not functioning the way it should, forcing me to repeat myself and push again for a fix.

Then there were the pavers. After installing over twelve hundred square feet, I ended up with unused pavers that I intended to use because I paid for them. Blue Haven attempted to remove a full pallet for “credit” like it was theirs. I had to stop them from taking materials that were purchased as part of my project. That shouldn’t even be a conversation. And after all the tearing up and rework, there were loose pavers, sunken pavers, trip hazards, and repeated resets. The deck shouldn’t be a patchwork quilt of repairs on a new build. It looked and felt like constant cleanup from their own mistakes.

Then we get to the enclosure, which was another major failure. I provided detailed enclosure specifications during the sales process. They were not properly documented or passed to the enclosure subcontractor. The subcontractor underbid because he didn’t get the specs. Fixing that would have cost me thousands more. But the bigger issue is that throughout the entire pool build, that enclosure contractor never reached out to me, never came to take measurements, never produced engineering, never pulled permits, and did absolutely nothing. Weeks passed with no progress. Blue Haven was supposed to be coordinating this. They didn’t. I replaced him with a reputable company that actually behaved like professionals, and the difference was immediate.

Now let’s talk about the “fully automated” system I was sold. After the pool was completed, I was informed that the automation only included one actuator, and that if I wanted full control of everything I had been promised, I needed to buy additional actuators at about five hundred dollars each. That is not an “upgrade.” That is a withheld requirement. If actuators are required for the promised automation to function, then that should be disclosed clearly during sales and reflected in the contract. Instead it was presented after the fact like a surprise menu item. Only after I complained did they provide actuators, but the point is I should never have been in that fight to begin with.

Then the Omni automation panel started clicking constantly, roughly every thirty seconds. Blue Haven sent a technician who confirmed it, and then nothing happened. Weeks later, electricians were onsite for heater work, they also confirmed it was abnormal, and during attempts to troubleshoot it, the circuit board arced and burned out. So now my automation system is down, waiting on parts, and my pool has to be run manually. And here’s where it becomes almost comedic, except it’s not funny because it’s my money and my backyard.

Now we are in April, and it’s not over.

My salt cell has not been working for about a month. It is under warranty. You would think getting it serviced would be straightforward. It hasn’t been. Trying to get a local service company to come diagnose and handle a warranty replacement feels like pulling teeth. It honestly feels like they think the warranty cost is coming out of their personal bank account. Meanwhile, I’m the one stuck with a system that doesn’t function, again.

And the most infuriating part of all of this is the plaster. Because of the reversed plumbing and the incorrect circulation during the most critical curing window, my plaster is now stained throughout the entire pool. The entire plaster finish looks terrible. This is not a small spot. This is not a “maybe you’re imagining it.” This is visible staining across the pool, and now that I am trying to get Blue Haven to address it, they are acting surprised. I don’t know how you act surprised when your system was cross-plumbed, your circulation was wrong for most of the cure window, and your own process emphasized that those days mattered most.

The theme of this whole experience has been the same from start to finish. Issues are not managed proactively. They are ignored until the homeowner forces attention. Fixes require repeated follow-up. Mistakes create new damage. Subcontractors operate without oversight. Communication is inconsistent. Promises made during sales become “that’s extra” after completion. And even when something is “done,” there is always another system failing, another part on order, another service call, another excuse, another delay.

If the people who work directly for Blue Haven are nice, fine. I’m sure some of them are. Being nice isn’t the standard. Competence and accountability are the standard. I did not get that. What I got was months of being forced to act as my own project manager, my own quality control inspector, and my own escalation department. If there is any justice in the world, I should be refunded for the amount of time, damage, stress, rework, and unusable equipment I’ve dealt with. No homeowner should spend this kind of money and end up with stained plaster, nonfunctional equipment, unresolved drainage issues, and a constant need to chase the builder for basic accountability. I cannot recommend Blue Haven Pools. If you value your time, your money, your property, and your sanity, do not assume a big brand name guarantees a professional experience. It didn’t for me.