Blue Haven Pools & Spas

Blue Haven Pools & Spas Reviews

Blue Haven Pools & Spas Reviews

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Overall Rating
4.5 out of 5
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About Blue Haven Pools & Spas

More than 50 U.S. Blue Haven offices design and build inground custom pools and spas to meet your style and budget preferences. Local designers provide free in-home consultations and illustrate your backyard dream with a custom plan — in most states, using 3D virtual reality software. Blue Haven’s exclusive, high-tech SmartFeatures™ help make pool ownership easier and more economical. In the past 25 years alone, Blue Haven offices across the U.S. have successfully built and remodeled nearly 90,000 pools. Blue Haven also arranges 100% financing with approved credit.

Blue Haven Pools & Spas Reviews

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Verified purchase
Customer ServicePunctuality & Speed

Reviewed Sept. 30, 2023

I would recommend Blue Haven to anyone. They were willing to build the pool how I wanted it and their customer service was amazing. From the first time that I met them to the last day that it was completely finished, they did everything that I asked and also had an answer for every question that I asked. If there was an issue, they got it solved immediately. I gave them a deadline when I needed the pool built by and they had it done two weeks beforehand. It was a tight time frame, but they still pushed it. Even after, any time I've called them about anything about the pool, they've answered the phone immediately. When I have an issue, they send a tech out immediately that day. If not, the very next day. It was one of the best experiences I've ever had with a company, whether it be a pool company or not. Their service was one of a kind. It was so good that my father-in-law didn't even need a pool but he had Blue Haven build him a pool too because of how good it was.

We love the pool. It is 22 x 41. There's a shallow end where the stairs go up to. It's eight inches deep for a layout pool on one end. I've got a step that goes all the way across the other end of it to get in and out of the pool with a big slide right there to go in. It's four and a half-foot deep on both ends, but five-foot deep in the middle. I got a volleyball net on it. Blue Haven also built a spa connected to it with a waterfall into it. At first, it was all new to us because we went from an above-ground to an in-ground. The maintenance of the pool is 10 times easier. It stays clear. I had a little issue at the very beginning, but it was because we weren't able to put salt in it at the time. We were still letting it cure and I got a little bit of algae. But as soon as it got algae, they sent their guys out. They scrubbed and got it all cleaned up. When I had one light go out, they came the same day and replaced the light. Other than those, everything has been awesome with the pool.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed July 16, 2023

    We called Blue Haven and once they came and gave us an estimate and gave us an idea of what our pool was gonna look like, and due to the confidence that they had, we decided to go with them. We liked the price, too. Our designer looked at our yard, measured for codes and things, and gave us an idea of how big the pool should be or could be in the area that we were looking at. They gave us a few different options as far as going wider or going deeper. I had a design in mind of what I wanted, so it wasn't really hard. I told them what I was wanting. They had their computer-generated pictures up with the stuff that we wanted, the looks that we wanted and different tiles and the pavers and different things. It was a pretty straightforward meeting. Within an hour and a half of the total meeting time, we had our pool design and we were very happy with it.

    We have the builders app that the construction team went through. So, they sent us messages on when this was gonna happen, this was the next step here, and who was gonna be here for us. We did have a lot of the direct numbers of a lot of the construction heads. If there was an issue or if something did come up, we were able to get ahold of anyone of our crew members. Within no more than 15 minutes, we were talking to someone about what needed to be done. Our breakers at our house were tripping quite a bit. I was like, "This may put your workers a little bit behind. But I think they're just gonna have to tone down the number of tools they're using right this minute." We were able to get that fixed.

    Other than that, there were no real hiccups. We were made to know what was going on very early on to when we knew the next step. There was never a question as to what was going on or how it was going. Everything was well explained in detail and in-depth, and in a manner where we knew and we were always in the know.

    We went with an irregular shape. It's not just a regular rectangle. It's a gunite with tanning ledges, bubblers, and some sprinklers throughout the pool system. There are two seats that are built into the side, one in the deep end and one in the more shallow end. Our pool has a bubbler on the tanning ledge that bubbles up the water a little bit. We have three sprinklers throughout the pool design that were added, just to cool down and have the audio feature of water splashing. We didn't really want a waterfall, but it kinda has that water sound. They incorporated three sprinklers throughout the system.

    We have LED-changing lights that can be programmed to go throughout all of them or set on one certain design. We have a heater. We did add a heater to our pool so we can have it year-round. The two built-in seats are a really good option for us. We got the PebbleSheen lining, so it's a little bit better. We did get an enclosure, too, and that's a huge thing for us. We really enjoy that. Secondly, we like the tanning ledge. Those are the two main things that we really love about the pool.

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    PricePunctuality & SpeedStaff

    Reviewed April 2, 2023

    Friends ask me all the time, and I tell them that if they built a pool, it has to go through Blue Haven. I hear all these horror stories, but mine was really seamless. We went into the showroom. I got to pick out all of my colors and types of material, and it wasn't pushy. It was just explaining everything and letting us choose what we wanted to do and what was in our price range. Although we upgraded to the nicer plaster, the PebbleTec which is beneficial for us considering would be there long term. And knowledgeable on all the ins and outs so that we could pick where we wanted to spend our money was nice. Any time I needed to make changes, they sent me back a revised quote or contract. And all I had to do was electronically sign it afterward. So, it was very easy. They were on top of it.

    I followed the designer from a different pool company because of how good he was. He gave me what I wanted without me even saying anything. He looked at my backyard and got to know me a bit. Unless I had ideas to insert, he just gave me a layout, and I could tweak it from there. We tweaked it a bit after he gave us the initial one. And it's beautiful. I love my pool.

    I had a really cool project manager. From start to finish right after we finalized the drawings, he took over, and it was seamless. He told me everything that would happen and after every step, what would happen next and what just happened. And it went by fast. The crews were nice. They would come in and do their parts quickly. And they were pretty clean. That helps.

    The hot tub where it's only on one side so you can sit there and look at the rest of the pool was a cool idea. And it has an infinity wall so it runs over like an infinity pool, which is cute and nice when you're sitting in there. He also put a water wall in, and it does make it. It has all the bells and whistles. We have three LED color lights. Everything is manually done through an app on my phone. I can control all of it. It's the Omni package. And it's cool. It also has the anti-freeze so it kicks on. It heats, but it has a heater in it.

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    Punctuality & SpeedStaff

    Reviewed March 25, 2023

    We got a pool with a spa done thru Blue Haven. It looks beautiful. Everybody that's seen it is enamored with the pool. It's an ozone pool, so it's a salt pool using ozone as the coronation system. We also got the Aqua pod. We tried to download the app, but it's not been a successful journey so far. The quality of the workmanship and the actual install of the pool is very good. The administration, the coordination with the project managers, and the follow through were not as what I would have expected from a company like Blue Haven and the value of the pool that we put in. They were very quick to do change orders and do all the administration for the change orders, but they did not reach out to me to ask me if there was anything more they could do.

    One of the things I shared with them was that I wanted make sure it was on the right time line. I laid out the expectation early, and to their credit, Blue Haven scheduled the day well in advance. They came out on a Friday and did all the layout so that when their dig crew came in Monday, they worked very well. Everybody knew exactly what they were doing. They went ahead and dug it, and they did it very expeditiously. Through the week they had come in and put all the steel and pipes in. By that weekend, they had finished the initial plaster. It sat for almost two months. What they relayed to us was the reason it sat longer than it was anticipated to be was because of supply chain issues.

    When they got started back on the pool, they had brought the wrong stacked stone veneer. We reported that, and they realized their suppliers sent the wrong ones. They came and replaced the stacked stone veneer before it got installed, which was fortunate. The stacked stone around the spa and one end of the pool went very well. They did a good job of installing it. The cuts are right and the seams were well done. It was a clean job.

    The tile guy did a good job on the tile around underneath coping. He was a little bit challenged with laying it around the tanning ledge and the steps because they have curves on them. But he did a good job at the end. They did a very good job on the Pebble Tec. Then, we filled the pool, and it sat for about 30 days. In that 30 days that the pool had been filled, we did exactly as they said, twice a day brushing it and keeping the water moving and making sure none of the chemicals that they put in would get settled in the Pebble Tec. Then Pool School came, and we were looking forward to that. The guy was very nice, but it was poorly done at the end. He did not explain all of the apparatus and options. He just breezed right through it with no written instructions or warranty books. That didn't go the way I thought it should.

    The motor is insufficient for the pool. The pump, according to the label on the side of it, should not be more than 10 feet above the elevation of the base drain, and it's 12 or 13 feet above the base level of the drain. The pump can't pull the water like it's supposed to. It's insufficient in terms of its horsepower. It can't hold a vacuum, so therefore, the pump is having to run 24/7 instead of being able to turn it off and not have to burn power to keep the pump going. When you turn the pump off, it loses its vacuum, and it is incredibly difficult to re-prime the whole thing. We spent over $100,000 on this pool, and I don't wanna have to fight just to do basic weekly maintenance. It feels like Blue Haven dropped off once they checked the block. I haven't heard or seen from anybody. We also have one warranty item that we reported on the spa but haven't heard anything on when they're gonna come and correct that.

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    Verified purchase

    Reviewed Dec. 28, 2022

    The process with Blue Haven was very easy and they had the best resources for materials and the best option for tiling. We liked that they have large teams that would work with you. We could tell it was a very professional company. I worked with Gary for designing the pool. We had specific things that we wanted to do centered on our outdoor patio and we wanted a large sun shelf. He was able to give us 3D renderings of the different size options and the different layouts we could do with the space of our yard. He was very knowledgeable and knew what would work and what wouldn't work based on the space that we had and it was really helpful being able to visualize it. I also worked with a rep at the showroom for the tile and stuff and she was very nice as well and made it super easy.

    We had a couple of snags with construction, though. Our fence was supposed to be removed for them to be able to fit into the back. We put in the contract that Blue Haven would remove the fence and put it back afterward and it might have been missed. I got the call and they were supposed to start. The guy had come out to see everything and said our fence isn't down. I said they were taking the fence down and he said they weren't. It turns out, it was in the contract and it was overlooked. Another snag was that it was a saltwater pool and they had hooked it up to be a chlorine pool. It was another miscommunication because it was always a saltwater pool. They had to come back out and change the equipment, which wasn't a big deal. We had two different project managers and there were some miscommunications from that. But all of them were always taken care of and worked out.

    It hasn't been a completely seamless experience, but it's a great one and we love our pool. We have been very happy with the final product. It's exactly what we wanted. We had a couple of issues with the pump and every time, Blue Haven would come out and fix them. We lived in our pool all summer long and we can't wait to do it again this summer.

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    Reviewed Nov. 7, 2023

    I liked the person that I met with initially but the rest of the process was a horrible experience for me. My experience with the construction workers were not pleasant. I had two new gates put in and they destroyed both of the new gates. I had a fence that they had to use to enter the property and they broke the fence and the fixture. I had a electric power thing installed so that I can have electricity to the pool and they broke that, too. They did a lot of damage and they were not clean. One of the guys went behind my shed and relieved himself, which was not cool. I told Blue Haven all that in an email.

    I don't really like my pool. The coping is chipping and I realized now after I talked to another pool installation company that coping is not a necessity, which I was led to believe that it was. Now, it's constantly chipping and the grout in between the coping is coming out. I'm gonna have somebody have to come out and redo the coping and my pool is just over a year old.

    Also, I have the multi cyclone, which I think was a waste of money. I didn't really need but they upsold that. I don't like it. It's hard to clean. Then, they didn't leave me a manual with the pump. They told me it didn't come with a manual. It took me about six months after getting my pool installed to get them to give me a manual. They lead me to believe that Blue Haven is the manufacturer of the pump so the Blue Haven name is all over it, but Blue Haven is not. It's actually a Hayward pump.

    I paid 59,000 for my pool and the same size pool was on sale for 45,000 less than 15 days after they finished mine. I think they should have given me that price since my pool was not completed totally. And when they did their marketing and gave the little design, they sold me what I thought was two umbrellas but it's just two holes for two umbrellas. If they're not going to give the person what's in the picture, don't display it in the picture to upsell their product.

    They ended up giving me the umbrellas but the holes are too close because they're not centered right. I can't use both of the umbrellas at the same time.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 26, 2023

    It was amazing when we first started with Blue Haven. The owner, Bob, came out and did an assessment of what it would take to do a pool. He was able to write an entire pool estimate right from a calculator. I found that to be quite impressive that was why I took him so seriously and ultimately did the deal with Blue Haven.

    As a person who never had a pool, I was looking for Bob to give his guidance and instruction. Now that I've owned one and I understand it, you need to have a pool to be able to know how to shop for a pool. If you come in cold, then you need someone to tell you, "If you pick this option, then you're gonna have to do this and this is how you're gonna have to maintain it. This is the drawback of doing this, but here are the positive of doing this." In the case of our discussion, we never had those types of conversations. On the placement of the pool equipment, we could have had a discussion about that and what the drawbacks would have been of putting the pool equipment where you put it versus somewhere else and possibly me not having to have the sound of the pool motor right on the other side of the wall of my bedroom. Bob just gave me a price and I thought a pool is a pool is a pool, but it's not. I thought I had made the biggest mistake of my life.

    The pool is very well-installed from a building perspective. Bob was here all the time and monitored. He made sure everything was as it should be from an installation standpoint. But he never gave me instructions on how to use my pool. I asked how long does the motor run but they didn't know. Most pool owners will tell you to run your pump 24 hours a day and at variable speeds. The utility bill is as high. I could get away with running it at 1,000 RPMs, which you wouldn't even hear it at all, but I can't run it at 1,000 RPM because I was told the water features, at 1,000 RPMs, water won't make it into the pool. It'll splash on the edge. It's more important for me to have a very quiet pool all day and run the pump 24 hours a day and we probably don't need to put these waterfalls everywhere.

    It's important for people to come meet with you and make sure you understand every component of it, what your pool pavers are, what coping is and where that is on the pool, what it takes to learn how to use the machine that you're buying to run the pool, who can you work with if you wanna put other features on the pool or if you have questions, and ask if it's important to you that it connects to your phone. That wasn't told me. I can't control my pool from my phone. All those things need to be part of the pre-pool meeting before you sign with someone.

    The customer service deteriorated as the pool got built. Blue Haven never followed up with me. I've had several issues after the pool was built and it seems I have to beg for them to come help with that. The price was exorbitant too. As time went on, the prices got even higher. As we started building the pool, there were all these gotchas that came up along the way that crept the price up. They were things that Bob should have mentioned from the minute we were sitting down and that would have been very helpful.

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    Verified purchase

    Reviewed Oct. 15, 2023

    We have a freeform pool that has fountains and a hot tub spa that flows into the pool. It also has two tanning ledges where there are two different depths. The pool changes colors and has little features. I like it a lot. It's the best thing ever. It has changed our lives Blue Haven has good people. They're all respectful of our space.

    Also, I wanted to see more examples of the plaster color. It was a really hard decision for me. It would have been nice to be able to look at different tiles if they had a sample in their showroom. I kept wanting to go back to the showroom to look at the tiles, but it was kind of awkward because that's not really what they're there for.

    Also, there was an issue with the concrete and we didn't really get our way. But they cared. When they saw that there was a problem and that they were responsible for it, they don't even think about it. They fix it. When we did our contract, the rep told us the price of the concrete. We were unsure of the shape of the pool and how much to use for the patio decking. But he told us we had time. When they draw our pool out, we'll see it and we can change it. When it was time to do the concrete, we added more. But then, they charged us more per square foot.

    That was wrong because we were in a contract. In the beginning, the specific question was asked. “Will it be the same price?” In the end, when we figured out that they charged us quite a bit more, that bothered us. If the rep said before we added concrete on, “Look, you can still add on, but the price has gone up.” we would have still added on. This was the only negative. For everything else, I would recommend them to anyone. They did an excellent job. All of our equipment is top-quality.

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    Reviewed Oct. 14, 2023

    Blue Haven is good company to build a pool. The price was excellent. The water feature and the LED lights are nice. I love them. The only thing I'm upset with is that we haven't had a final inspection.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Oct. 13, 2023

    We had a really nice sales rep. He was really straightforward on what we could afford and things we could do. So that was pretty good. We're happy with the way the pool turned out. The crew was mostly pretty good. We had some issues where they haven't come back to fix stuff. They had to put a thing on our spout for the auto fill and it's still dripping and no one's come back to fix it. We wanted the special part for the filter and the guy got confused on what we wanted. So we got something else that was more expensive and we didn't get the one we wanted. It was one little part we wanted that was supposed to clean the dog fur. But we got this part that helps to clean the water.

    Blue Haven started super fast with the installation and then it was at a standstill. In two days, they had this pool dug. We thought we were gonna have this pool in a month. But after that, nothing happened. We just sat there watching this hole. We kept waiting and then it was two months. We were told that it would be a three-month process. There were a few times where my husband did a lot of yelling and there were times where he would call and the project manager wouldn't return his calls. So we weren't always happy. There was also a time when there was something with the gate and they had to put the mesh on the gate for the code. It was the only thing keeping us from having our final inspection. My husband had to go to the company that does the gates and tell them off. But the pool itself turned out nice and everything looks and runs good.

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