Blue Haven Pools & Spas
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About Blue Haven Pools & Spas
More than 50 U.S. Blue Haven offices design and build inground custom pools and spas to meet your style and budget preferences. Local designers provide free in-home consultations and illustrate your backyard dream with a custom plan — in most states, using 3D virtual reality software. Blue Haven’s exclusive, high-tech SmartFeatures™ help make pool ownership easier and more economical. In the past 25 years alone, Blue Haven offices across the U.S. have successfully built and remodeled nearly 90,000 pools. Blue Haven also arranges 100% financing with approved credit.
Blue Haven Pools & Spas Reviews
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Friends ask me all the time, and I tell them that if they built a pool, it has to go through Blue Haven. I hear all these horror stories, but mine was really seamless. We went into the showroom. I got to pick out all of my colors and types of material, and it wasn't pushy. It was just explaining everything and letting us choose what we wanted to do and what was in our price range. Although we upgraded to the nicer plaster, the PebbleTec which is beneficial for us considering would be there long term. And knowledgeable on all the ins and outs so that we could pick where we wanted to spend our money was nice. Any time I needed to make changes, they sent me back a revised quote or contract. And all I had to do was electronically sign it afterward. So, it was very easy. They were on top of it.
I followed the designer from a different pool company because of how good he was. He gave me what I wanted without me even saying anything. He looked at my backyard and got to know me a bit. Unless I had ideas to insert, he just gave me a layout, and I could tweak it from there. We tweaked it a bit after he gave us the initial one. And it's beautiful. I love my pool.
I had a really cool project manager. From start to finish right after we finalized the drawings, he took over, and it was seamless. He told me everything that would happen and after every step, what would happen next and what just happened. And it went by fast. The crews were nice. They would come in and do their parts quickly. And they were pretty clean. That helps.
The hot tub where it's only on one side so you can sit there and look at the rest of the pool was a cool idea. And it has an infinity wall so it runs over like an infinity pool, which is cute and nice when you're sitting in there. He also put a water wall in, and it does make it. It has all the bells and whistles. We have three LED color lights. Everything is manually done through an app on my phone. I can control all of it. It's the Omni package. And it's cool. It also has the anti-freeze so it kicks on. It heats, but it has a heater in it.
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We got a pool with a spa done thru Blue Haven. It looks beautiful. Everybody that's seen it is enamored with the pool. It's an ozone pool, so it's a salt pool using ozone as the coronation system. We also got the Aqua pod. We tried to download the app, but it's not been a successful journey so far. The quality of the workmanship and the actual install of the pool is very good. The administration, the coordination with the project managers, and the follow through were not as what I would have expected from a company like Blue Haven and the value of the pool that we put in. They were very quick to do change orders and do all the administration for the change orders, but they did not reach out to me to ask me if there was anything more they could do.
One of the things I shared with them was that I wanted make sure it was on the right time line. I laid out the expectation early, and to their credit, Blue Haven scheduled the day well in advance. They came out on a Friday and did all the layout so that when their dig crew came in Monday, they worked very well. Everybody knew exactly what they were doing. They went ahead and dug it, and they did it very expeditiously. Through the week they had come in and put all the steel and pipes in. By that weekend, they had finished the initial plaster. It sat for almost two months. What they relayed to us was the reason it sat longer than it was anticipated to be was because of supply chain issues.
When they got started back on the pool, they had brought the wrong stacked stone veneer. We reported that, and they realized their suppliers sent the wrong ones. They came and replaced the stacked stone veneer before it got installed, which was fortunate. The stacked stone around the spa and one end of the pool went very well. They did a good job of installing it. The cuts are right and the seams were well done. It was a clean job.
The tile guy did a good job on the tile around underneath coping. He was a little bit challenged with laying it around the tanning ledge and the steps because they have curves on them. But he did a good job at the end. They did a very good job on the Pebble Tec. Then, we filled the pool, and it sat for about 30 days. In that 30 days that the pool had been filled, we did exactly as they said, twice a day brushing it and keeping the water moving and making sure none of the chemicals that they put in would get settled in the Pebble Tec. Then Pool School came, and we were looking forward to that. The guy was very nice, but it was poorly done at the end. He did not explain all of the apparatus and options. He just breezed right through it with no written instructions or warranty books. That didn't go the way I thought it should.
The motor is insufficient for the pool. The pump, according to the label on the side of it, should not be more than 10 feet above the elevation of the base drain, and it's 12 or 13 feet above the base level of the drain. The pump can't pull the water like it's supposed to. It's insufficient in terms of its horsepower. It can't hold a vacuum, so therefore, the pump is having to run 24/7 instead of being able to turn it off and not have to burn power to keep the pump going. When you turn the pump off, it loses its vacuum, and it is incredibly difficult to re-prime the whole thing. We spent over $100,000 on this pool, and I don't wanna have to fight just to do basic weekly maintenance. It feels like Blue Haven dropped off once they checked the block. I haven't heard or seen from anybody. We also have one warranty item that we reported on the spa but haven't heard anything on when they're gonna come and correct that.
The process with Blue Haven was very easy and they had the best resources for materials and the best option for tiling. We liked that they have large teams that would work with you. We could tell it was a very professional company. I worked with Gary for designing the pool. We had specific things that we wanted to do centered on our outdoor patio and we wanted a large sun shelf. He was able to give us 3D renderings of the different size options and the different layouts we could do with the space of our yard. He was very knowledgeable and knew what would work and what wouldn't work based on the space that we had and it was really helpful being able to visualize it. I also worked with a rep at the showroom for the tile and stuff and she was very nice as well and made it super easy.
We had a couple of snags with construction, though. Our fence was supposed to be removed for them to be able to fit into the back. We put in the contract that Blue Haven would remove the fence and put it back afterward and it might have been missed. I got the call and they were supposed to start. The guy had come out to see everything and said our fence isn't down. I said they were taking the fence down and he said they weren't. It turns out, it was in the contract and it was overlooked. Another snag was that it was a saltwater pool and they had hooked it up to be a chlorine pool. It was another miscommunication because it was always a saltwater pool. They had to come back out and change the equipment, which wasn't a big deal. We had two different project managers and there were some miscommunications from that. But all of them were always taken care of and worked out.
It hasn't been a completely seamless experience, but it's a great one and we love our pool. We have been very happy with the final product. It's exactly what we wanted. We had a couple of issues with the pump and every time, Blue Haven would come out and fix them. We lived in our pool all summer long and we can't wait to do it again this summer.
Blue Haven’s designer was wonderful. We were very involved in the design but she was able to bring it to life visually, which helped us make even additional decisions. She was very responsive. Everybody was asking for a pool and she was completely overwhelmed. But she got the design and the iterations back to us quickly. She was very timely. But having to go through the office to figure out scheduling and timing was difficult for us. There was supposedly a project manager assigned to the project that we never ever heard from and that was very frustrating. Once they sent a sub team out here and a Blue Haven person, that person ended up being the one that I communicated with throughout the rest of the process. But that was not the actual project manager that I was assigned. So, it was very strange.
I would recommend Blue Haven because in the end, what we got is amazing and we love it so much. We have water features, and the vacuum was included and I love it. We're very happy with the end product. There was a bit of heartache getting there but the subs were all highly qualified, great individuals. It was just the scheduling was hair-pulling. Blue Haven was terrible but now in hindsight, I understand.
The front office was a mess for a while but they changed some routing of responsibilities to different people, so it was easier to communicate. It was rough in the beginning but I would recommend Blue Haven. I did not love though that I was required to give them my final payment when the entire project was yet to be completed. There were some little things they had to come and fix and normal stuff that happens. I didn't want to hold it up but there was something wrong with the electrical panel and it took a while for someone to come fix it. So, it wasn't working to 100% but they said they needed their money. So that made me a little bit unhappy.
From the very minute I spoke to Ray ** on the phone inquiring about Blue Haven Pools & Spas(San Antonio), I was met with a sincere interest in finding out what exactly we were wanting in a pool. Ray came over that week and met with us, and got a feel of what my husband and I were thinking of. We both had our own idea of what we wanted and Ray helped us formulate a great design. He explained the process in detail with us, and was gracious to hear all of our concerns and ideas. Ray was also very knowledgeable and took the time to listen to our needs. As the designer he explained the steps to expect and the people that would be involved with the planning and scheduling. Ray kept his promise that he would still be available to us if we had any questions or concerns. Jon our layout guy was very professional and explained the next step to expect. He answered our questions and left his card in case we needed anything else.
Then came our superintendent Jorge **, this man has a huge heart and we felt immediately that our best interest was protected by Jorge. He went over what to expect and gave us an idea who was next in line to work on our project. Javier ** (another superintendent) stopped by to introduce himself and let us know if by some reason Jorge was unavailable he would step in to assist. Javier and Jorge are the perfect example of teamwork and coordination. Both these guys are true professionals and knowledgeable. The work ethic that Jorge, Javier, Ray and the many contractors that came through was exemplary.
I highly recommend this company for your pool needs. What we thought would be a stressful experience from reading reviews on Google I can honestly state that our experience with Blue Haven Pools was beyond what we could have imagined. Timing and planning is everything and I believe if you take the time to communicate exactly what your expectations are you will not be disappointed. Communication was key and we are very thankful to Ray & Jorge for that. Thank you to the staff of professionals that helped make our dream come true. Your hard work and dedication to our project is what dreams and hopes are made of!!!
To put it kindly, I had a challenging experience with Blue Haven Pools that left me feeling frustrated. There were notable issues with the quality of work and customer service throughout the project. The coping work required several visits to address, yet the problem remains unresolved. Communication with the company fell short of expectations, in particular, with Vicki, Frank, and Nate, some ending quite hostile. I also encountered challenges with the initial cost estimate and experienced excessive delays in construction.
Unfortunately, the project remains unfinished despite the 6-month extended timeline. I observed issues with the pool plaster, tie-downs, deck, umbrella sleeve, and, most concerning, a leak, that requires attention. Throughout the entire process, I noticed a significant decline in the company's responsiveness and commitment to addressing and resolving these issues. I've attempted (more than 20+ times) to have a sit-down discussion with Blue Haven but was told that wouldn't happen unless I removed all company reviews on the internet. This review is more than just a grievance; it's a warning for others considering their services.
We were very specific but we didn't know what we were doing and the young lady in Blue Haven’s designer area was sweet and knowledgeable. We wanted the pool a little different than everybody else’s and she helped me because I was picking out something that probably wouldn't have popped as much because we weren't getting a lot of the fancy lights.
The construction team was great and kept us informed. We knew at the time that they were super busy when we purchased ours. Everybody was getting pools just four months before pool season would start and the team started when they said they were gonna start. But we had bad weather so it put off the dig. And after the dig, the same thing happened. That was a total fiasco for them and there was nothing they could do about it. But when it was appropriate and they could do it, they were there and they did what they came to do. So, our predicted time only ended up being about three weeks past what they said it was gonna be, but we didn't care.
Blue Haven did the install towards the end of COVID, and considering the circumstance, they were done in a timely manner. Given everything that was going on, it was acceptable. Everybody was fairly nice. They even recommended the lender and we went through them. Overall, my experience was great. Blue Haven was easy to work with. I referred them to my friends, and two got a pool through them as well.
We have a kidney-shaped pool with two jets from Blue Haven. Cost-wise, it was great and we did the financing option. Blue Haven got our pool done when they told us they were gonna get it done. We had a really good experience with them. The whole process took 100 working days and that was the timeline that they gave us. There was only one issue we had. We had to get the patio, like the sand for the pavers. They had to come back and it took them a really long time after the pool was done.
Pool construction: Good; Pool inground jets: Substandard; Pool Deck: Substandard; Pool equipment: JUNK! If BH is your choice, research and purchase your own pool pump, filtration system and UV Ozone. BH uses Hayward equipment, which isn't half bad. However, it's proprietary to BH, which makes it very difficult to get replacement items such as filters and UV bulbs. Research and buy your own equipment as BH equipment will fail you well before the five year mark. After only 4 years I have replaced the pump and the uv ozone system as BH proprietary JUNK has kicked the bucket! A price tag of over $6,000 in one month! Additionally, I discovered they installed a uv/ozone system rated for 20,000 gallons. Problem is that my pool is 29,000 gallons. Someone tell me how the math for that works out because in my numbers world it falls quite short. The pump just flat died!
As far as the inground jets go, they work well however, they do not cover the space that they said they would. They should have installed at least five more. Building a pool is a one time shot! You have to trust the pool company to get it right for you the first time. I do NOT trust BH to get it right! I live in Las Vegas, Nevada, the concrete company that BH chose (Sierra) has come out several times to fix cracks in the deck. They only put a bandaid on it expecting it to go away. By bandaid I mean paint over it with deck coating material. They refuse to do the right thing by grinding out the crack, filling with epoxy and then paint over with deck coating material. This is a battle I am stuck fighting on my own, but will remain relentless.
Additionally, the guy that initiates starting the pool equipment and explains all the functions and controls is very much not so pleasant. Forget about calling him for help; very condescending to say the least! Basically, once they are done building your pool, you are on your own! You may wonder why the rating they have is 4 stars or better... I am glad you asked! People tend to rate things in the honeymoon phase. I am not that person! I rate after long term use or when I am completely satisfied. I am quite certain you can tell which I reached first! I hope this helps you determine your pool company and you fail to have issues I have experienced. Most of all, enjoy your pool!