Blue Haven Pools & Spas Reviews

Our pool includes smart features like remote automation, alternative purification, and LED color lighting. These features have been incredibly convenient, particularly the Hayward app, which allows me to monitor everything when I'm away. I've programmed settings for the lights and pump, which grants peace of mind and makes the experience even more enjoyable.

During the construction phase, being on-site at crucial moments allowed us to maximize the use of our space. The team was responsive and flexible, re-aligning installation details as needed. The construction team worked closely with us, especially when adjustments were necessary around property lines. A standout was the team's attention to communication; our point person, Jackson, kept us informed with weekly updates, ensuring we never felt out of the loop.

My favorite features are the in-pool lounge chairs and the innovative umbrella stand, which provides shade directly in the pool's tanning ledge. Throughout the project, Blue Haven demonstrated excellent project management and follow-up.

Overall, my experience has been overwhelmingly positive. The customer service was stellar, achieving high-quality results within the expected timeframe. I would definitely recommend Blue Haven Pools & Spas to others considering installing a pool.

Then we found Scott with Blue Haven Pools & Spa. From our very first meeting, you earned our trust. As an engineer (and with my wife being an attorney), we tend to be skeptical. But your knowledge, experience, and professionalism stood out immediately—especially when it came to gunite construction. The project started promptly after the contract was signed. My wife reviewed it thoroughly and was impressed with how balanced it was, offering strong protections for us as homeowners. That gave us additional peace of mind. Construction moved quickly and smoothly, with work happening nearly every day—even weekends. And the surprises were good ones! The most impressive part of the process was your personal involvement. You didn’t just manage the build—you were present, engaged, and hands-on.

One example stands out: on dig day, after the equipment left, we saw you out in the street, personally cleaning up dirt that had come off the trailer. That kind of attention to detail spoke volumes about your commitment and pride in the work. Another moment that really stood out was Memorial Day weekend. You personally came by on Sunday to manually start the pool after it filled. Then, on Memorial Day itself, your team came out to set up the electronics, automation, and app on my phone. We never expected that level of dedication over a holiday weekend, and it made a lasting impression. Thank you for making this process fun, smooth, and even enjoyable. Please extend our deepest thanks to your entire team for their outstanding work and commitment. You turned our long-time dream into a reality—and faster than we ever imagined.

Brad, the head lead, was outstanding. He did things that he didn't have to do and handled everything very professionally. The guys who did all the blasting were very neat and clean and I appreciated that. From the time I accepted the quote, the project took four months. The only thing that held them up was Charleston County but there was nothing that anybody could do about that.

I wanted a pool that had movement and shape. We live on a peninsula and surrounded by water so I wanted that as an overview. If you look down from the top of my porch, the pool moved with the shape of the creek. I did the bubblers, the lights that had the capability of changing colors and I had two skimmers. I like that I could do the pool functions with my cellphone and I love the swim platform. Blue Haven was able to give me an additional seating out in the deep area, where if my little grandchildren got in distress, they knew that they could go to the side wall and step up to get out.

Blue Haven's smart features have added immense convenience to our pool experience, particularly the app that allows me to control all the pool equipment effortlessly from my phone. Additionally, the in-floor cleaning system and UV light sanitation ensure the pool remains pristine with minimal effort on our part.

The construction of the pool, led by the diligent supervisor Dell, was seamless despite its messy nature. They diligently communicated schedules and progress, showing incredible attention to the cleanliness of the worksite each day. While construction was straightforward, the timeline extended beyond the expected 90 days due to unforeseeable health issues and weather conditions impacting the plastering phase.

Our custom-shaped pool features curves and a unique tanning deck, as well as several waterfalls, all of which are especially delightful. Blue Haven's customer-centric approach was evident as they accommodated delays due to personal health issues without any pressure, offering assurance and flexibility throughout the project.

While maintenance like brushing plaster and cleaning filters was more hands-on than anticipated, we were well informed about these responsibilities from the start. Overall, the experience validates the five-star rating I gladly give for Blue Haven’s service, quality of presentation, and reasonable pricing.

Blue Haven's website also provided a valuable resource by showcasing their work through a gallery, reinforcing their capability to deliver a wide range of pool styles. All in all, my journey with Blue Haven Pools & Spas has been exceptional, and I wholeheartedly recommend them.

During the construction phase, my interactions were more with the warranty team than the construction crew, especially since we encountered a minor hiccup with a leak caused by an area that wasn’t properly filled. Despite this, their response was exceptional—they were always quick to address issues, earning my trust further. It's worth mentioning that this is the second pool they've built for me. I’m consistently impressed by their efficiency and responsiveness, which is why I've confidently recommended them to about eight people already.

I am quite pleased with the modern look of my new pool, which is one of its standout features. If asked by friends, family, or business associates, I would highlight how Blue Haven was very quick and efficient, resolving issues with a professionalism that’s rare to see. Though nothing goes perfectly without a hitch, it's their swift response that makes the experience noteworthy. Given that I’ve recommended them already, it should be clear that my experiences have been largely positive.

A case in point: when approached about initial designs—two days later, they were already pulling permits. Their promptness speaks volumes. As for pricing, in my view, it’s more than fair. Their fees contrast sharply with quotes that are over twice or thrice as high from other companies for similar designs.

In summary, my overall experience was pleasant, and even with a minor issue or two, I wouldn't hesitate to engage with them again in the future. They put in a pool over 20 years ago, and there were no issues. There's been a few around this one, but they've been Johnny-on-the-spot with talking to me. They recently fixed the leak efficiently, inquiring within an hour of my email, showcasing how responsive they are. My friends are typically shocked at their reasonable pricing given the high quality of work. The dedication to service has guaranteed my loyalty to Blue Haven Pools & Spas.

Despite some delays due to local factors like planning and soil review, the installation was completed in about 6 to 8 months. The team communicated honestly throughout, which I appreciated.

The pool includes smart features, and I particularly enjoy the Hayward Omni pump. Although I don't have remote access for the water feature, the setup meets my needs. I've already recommended Blue Haven to several friends because of their excellent service. They were very professional and I appreciated their candor and honesty throughout the process.

Despite these design limitations, the construction was executed well, and the team adhered to the schedule. I would recommend Blue Haven, but with the caveat that future customers should seek comprehensive design advice to avoid similar pitfalls.

They did a great job on our pool. The waterfall feature is a standout, and the smart features like LED lighting add a modern touch that we love. While Blue Haven wasn't the cheapest option, their exceptional service and quality made it a worthwhile investment. The ongoing support, even after the pool was completed, has been outstanding. Todd, who maintained our pool while we were on vacation, went above and beyond without expecting anything in return.

The entire project took about five months from start to finish. While the construction crew was great, the permitting process was a bit lengthy. The final product of the pool looks fantastic, though I've had some issues with the equipment. A couple of things have broken earlier than expected, which has raised some concerns about their quality.

Despite these issues, the overall design of the pool is impressive. I would describe Blue Haven as a good choice for larger pool installations.

Our interaction with the construction team was positive—everyone was friendly and professional, leaving the site clean. Although there were moments of communication gaps, we managed to work through them. Overall, this being our first in-ground pool, it was a positive experience. I even recommended Blue Haven to my neighbor, who also had a pool built by them.