Jandy Pro Series

The lights in my pool didn’t coordinate with the system. I can turn them on but they don’t rotate through or it’s hard to get them on the light that I want. So, it wasn’t compatible. Then, the software system with the phone was not working consistently. Pool City, a pool professional, did the installation and they were also the liaison between Jandy and me. I talked to a rep and they didn’t know what the problem was. I called the Jandy service line and whoever I talked to at their service center was very helpful, accommodating and helpful in finding a solution. I got Pool City and Jandy connected, and they solved the problem. Now, the software is working, so that was just a hiccup in there.

I had an insurance claim ‘cause I had a huge tree that blew down during the storm across my pool equipment and broke all my pool equipment and my brick wall. While I was at it, I decided that I wanted to change to salt water because I was having so much trouble keeping the other clear and I’m spending so much money on chemicals. I bought the Jandy equipment through a local pool company and they came and installed it. I was real happy with it. It seems so much easier. Also, I have it hooked up to a WiFi switch so I can set it to where the pump and everything turns off and then comes back on, and it works well with that. So, I think it’s really good quality. The cost was very affordable too. I probably will have my money paid for it back in probably a year and a half or so for all the chemicals that I’m not having to buy now.

I purchased a Jandy Pro Series heater and a guy and his son installed it and did a beautiful job. They charged a decent price for it. So, I’m very happy with it. I got some of his cards and I give them out to my friends. The heater has been performing just fine. Jandy products tend to be a little more costly. But the first one lasted 14 years, which was pretty good.

We bought a house and the pool was chlorine and I wanted it swapped over to a salt system. The guy that I contacted to do this for me didn’t specify what he was gonna put it in. So, he just automatically picked Jandy and didn’t consult with me. And at first, I wasn’t too happy with it. But it was more his fault than the product's fault. He told me he had put in a salt cell that was good enough for a 35,000-gallon pool. I have an 8,000-gallon pool. And so, I was running this thing at 40% and I couldn't figure out why every time I went to get the water tested, it had no chlorine in it. I finally took a picture of the unit, brought it to the local Pinch a Penny pool supply, and they said, "It's for 11,000 gallons, not for 35,000 gallons." So, I bumped it back up to 80% and lo and behold, I have extra chlorine now in it. It turns out I was just misinformed and I was setting it too low. And now that it's set right, it's working fine.

The Jandy Pro Series was purchased as a replacement and was recommended by the pool technicians. They had initial problems setting it up because they didn't wire it correctly. But once we got the right professional in to do it, it's not been an issue anymore. I find Jandy to be quite good. Everything is reasonable for what I'm getting.

Jandy Pro series lasted 4 months! Paid extra for what was supposed to be a superior warranty! Absolutely do not buy this product. They will not stand behind their products! Factory representatives Is blaming me for the failure.

When one of our lights died down, I started calling Jandy. A pool professional recommended them and then installed the product. And I really like it. It’s safe. The price is also in line with the quality of it so I'm happy with both.

I purchased a filter pump, the Jandy valve and all that pool installation of a new swimming pool. I chose the Jandy equipment through the recommendation of the pool person and it has been performing very well since it was installed. I'm pretty pleased with it and I'd recommend Jandy. They're pretty easy to use and dependable. Hopefully, they'll last longer than a year.

The heater has been in service for less than two years. Shortly after opening the pool last month, the heat exchanger began to gush water. I’m very disappointed in this product. My first Jandy heater lasted almost 12 years. I would not recommend this heater. I have been in contact with Sal at Jandy customer service. He has been helpful. I expect Jandy to do the right thing and pay for this repair.

This very expensive pump doesn’t work because the iAquaLink app that you are forced to use with it doesn’t connect. This is not a problem with our internet or anything else, as initially told by the Jandy reps who came to troubleshoot. After getting a new router and extender (extra $s) and spending hours on it it still doesn’t function. It is completely an issue with the app. After research it turns out this app has had issues for a long time. We were told it was the most recent updated app, but that is simply not true. They might make a good pump, if it worked, but until the company invests in good programmers it won’t matter. If you have the old app and it works, do not update it. If you’re a new customer you’re stuck with the new app that isn’t functional. It has been this way for weeks and weeks. Very disappointing.

The pool lighting I got from Jandy is working really good. I've got a Hayward pool pump and a Hayward filter, and I got the two LED lights as well. They're probably the best lights I've ever seen. Everybody's impressed of them. My wife and I decided to have two of them. One area lights up the steps, and the other end lights up the deep end by the swim out, and it's really nice. They got like party lights. I gotta figure out how to program to where we could just pick a color and have a color stay on. They go through multiple colors - amber, blue, purple.

I had a pool built in a coastal climate in 2013 and originally, it was the Jandy LXi that was installed. That heater had some ventilation right on the top and it was supposed to direct rainfall. But that apparently wasn’t a good design. It started cutting out and loosened igniters after four years then it gave up altogether six months ago. My regular pool maintenance people are also the people who installed the pool. Rainey sent me a proposal for replacing the heater with this new model that I bought. But it was a little pricey so I started digging around and I found another installer on the internet. I was very pleased with both the price, the installation process and the timeline with Whale Pools and have not had any issues with the installation. In particular, Rainey wanted me to hire electricians and plumbers on top of expense. But these other guys were kind of a one-stop shop and they were $1,000 cheaper.

I purchased the Jandy Pro through a local company here and it was their recommendation. The cost didn't seem out of line. The product appears to be excellent and it makes the pool perform better. We haven't really gotten into pool season yet but the couple times that I've used it, it's made everything a lot easier than it had been. A very good experience overall.

With the other filter I had, the bladders need to be replaced every couple of years. When it failed, I purchased the filter from Jandy Pro. The service company that I use suggested it and they did the installation. This is the first time they’ve used that particular filter with me and I've only had it for a couple of months. They also maintain it if there's an issue. I just have to call them to schedule it. If the bladders fail, they will replace it for me.

We decided to have a pool heater installed and upon recommendation from Thompson Pool Services in Las Vegas we purchased a Jandy and had it installed. The total cost of the unit and installation totaled $4940. After 2 seasons the unit needs to be replaced due to corrosion issues! We maintained the pool on a regular basis, monitored the chemicals and even replaced the water before we started seeing problems. Although customer service at Jandy were helpful we were informed that repairs or replacement would not be covered under warranty. Despite checking and maintaining the pool on a regular basis we were never informed by Thompson Pool that the chemical balance is critical.

In Jan 2019 I had a pool installed with a Jandy heater. Unfortunately, within 4-6 weeks of installation, the pump started making a horrible, loud whistling noise. The water heated quickly and the pump appeared to be working, other than the noise. Contemporary Pools in Columbia, SC manage the Jandy warranties in the area. They came out, checked my heater, consulted with Jandy and determined nothing wrong.

I bought a pool heater but after that, I had a very bad experience from the service people. It’s a big issue, and they blamed it on the gas line that was coming and where it was installed. Everything was sufficient enough and I changed the chimney on the thing, and everything still didn’t work. The biggest issue was when I had to start up and they refused to do any service on it. I tried calling Jandy customer service and they were very rude. I would not ever buy Jandy again nor would I recommend anybody to buy them. It's not the optimum thing to buy. I had to buy another one for my Florida house and I bought something else.

So far, our Jandy products are working well. I recently had a pool professional, the same builder who handles my maintenance, replace the filters and it's working fine.

One of the dual heat sensors inside the heater went bad two years ago and I bought a new one from Jandy to replace it. I did it myself and it was easy, though the troubleshooting was hard to figure out. Now it's back to normal. I've recommended them to my former neighbors.

My electric heat pump wasn’t working and then gas also became available in my neighborhood. Gas just gets hotter faster. So I went from an electric heat pump to natural gas. I looked at different units and Jandy was more of a compact unit so I went with it. The brand is also pretty well-known and I have a buddy who works there. He gave a good recommendation. Then I had a pool professional install the unit. But he didn't do it right completely. Then when I tried to get parts for it, it was pretty difficult. There was a unique thing where Jandy has a list of installers but if you had it installed by different people, you get different warranties. I wasn’t versed on that and when I called about the parts, Jandy said I would have to pay for the labor on it. All they were gonna pay for was the parts, if their guy said it was okay.

I sell and install Jandy pool heaters, and I like them. It’s got a two-year parts and label warranty. I’ve had a couple of warranty calls from some of my customers, but Jandy is good about covering stuff. I'm very satisfied.

The Jandy Pro came highly recommended from my pool guy and he’s the one that maintains the pool everyday. He purchased the heater and installed it. It is very easy to operate and it keeps the Jacuzzi in about probably 2/3 of the time of my old heater. Right now, it looks good and it has been performing really well.

We bought the house in Florida and it had no heater in the pool. In the wintertime, we need one, so we put a Jandy heater in. Since it was installed, it has been working good. However, I have another heater at another home that I own, and that heater tells me all the time what the temperature is. This one doesn’t even though the power runs through it or maybe we have to turn those on. I would recommend the dealer, Florida Pools Heating System, to anyone. They were wonderful and great. From down here, they don’t wanna do the gas because it’s a gas heater, and they handled the gas. They did a good job.

We have pool heaters and a chlorinator for the pool. The heater is working okay but we’re getting moisture on the top and having some issues with that. So, I’m trying to get someone come back to look at it or service it. Other than that, maintaining the equipment is easy.

We got another Jandy to replace the old Jandy product that we had which was 16 years old and we had a professional install it. My guy didn't know I had to hook it up to my Jandy controller so I had another guy come over and do that. We don't use it a whole lot but I tried it out and it works fine. Jandy is a good product and I like it.

We hired a pool company out of Matthews, North Carolina and they were using Jandy products. I have their filters but I have yet to do the replacement because the pool company had gone out of business. I went on Jandy’s website and I found whoever was local that represented the warranty and they sent someone out here who is working with me. They're gonna do the fix and there’s warranty in it. They're standing behind their product. I did the request for the warranty on my maintenance app but I wasn't able to do it because it was not hooking up to my Wi-Fi, so they’re having to upgrade that for me. So far, Jandy's customer service handled my situation fine. I don’t have any problem with the product. The equipment works well.

I needed a replacement cap for one of my pool filters and Jandy Pro had the best reviews. They turned out to be excellent. They couldn’t do more to satisfy whatever I needed. Purchasing it online took a little time, but it’s fairly easy. I spoke to the reps over the phone and it was very seamless. I have two pumps and they’re different in size, but they’re very similar. The first cap they sent me was for the smaller one, and I called them back and they made sure I get the right cap the second time very quickly. I couldn’t recommend them more. Keep it up.

Our pool repair person recommended Jandy based on what he had previously. It was the same brand. He talked about how that has an automatic backflow, stuff that can shut it down and keep the circulation to reduce it. So that was kinda cool. The heater is attached to our baptism pool and everybody has been nice and warm when they’re being baptized. I would recommend Jandy. We haven’t had any issues with the its quality and it has been functioning like it is supposed to.

We were having the pool resurfaced and the pump was getting old, so we thought we could get a new pump to go with the new pool. The contractor got it from Jandy Pro Series for us and installed it. We went over the wireless thing in the app and we got that all set up, which was simple. It has been performing great since then.

My experience with Jandy has been terrible. My pool was installed about 14 years ago and it came with a standard Jandy heater which lasted for 13 years until a leak happened some time around October of last year. I had used the product for a season, just that summer, and as the gas inspector came over, the heater had already started to leak. So when the season ended, I shut the product off and put it in bypass mode for keeping the pool water circulating. I didn’t want my pool pump to be flooded. I thought that the leak would drain the heater and that would have emptied it out. But I didn’t understand that the water would actually be sitting in the heater and that created further problems with corrosion inside the machine.