Jandy Pro Series Reviews

I have a Jandy LRZ 175 pool heater. It has been very problematic!!!!! Always throwing fuselink rollout and upper vent. I just replaced universal power board and both fuselinks, and cannot clear fuselink fault error. Both fuselinks and wiring for fuselinks test good for continuity, yet it still shows "fuselink Fault". Both fuselinks are OEM proper parts, and so is the universal power circuit board. WILL NOT BUY OR RECOMMEND A JANDY LRZ pool heater.

Subject: Jandy Does Not Honor Its Warranty. I got my Jandy pool heater #JXi200NK through my pool service company. The heater was less than three years old when it started leaking and stopped working, and it was still under warranty. Jandy refused to honor the warranty, however, because they claimed that the heater had excess "buildup" in the pipes and the pool was not properly serviced. My pool service company did WEEKLY SERVICE for the entire time that I had the heater, and this was documented with normal pH, chlorine and alkalinity levels without any evidence of a problem. The company blamed erosion of the pool plaster for the heater problem, but everyone who has looked at the pool says that the plaster looks OK. I am not sure who to believe in this situation, but one thing is clear: Jandy does not honor its warranty, and I will never buy another Jandy product. Buyer beware!

Do Not Buy Jandy Pool Systems – A Constant Connectivity Nightmare. I’ve been battling this system for four years, and it remains my single biggest regret when it comes to home upgrades. The Jandy system routinely loses connectivity, and when it does, you’re completely locked out—there is no manual override to operate your pool.

Avoid at all costs!! Every product. The salinator cell failed after 8 months and the heater started rusting after a year and the temp buttons failed after 3 years. Zero warranty support. Seriously, DO NOT BUY!

My pool installer uses all Jandy equipment and installed the Jandy JXi260 Natural Gas pool heater. It worked 2 times and stopped working throwing an error. Installer would not return calls or come look at the heater, just sent text messages suggesting things for us to try. Fast forward 4 months, the heater has not been turned on at all because it errors and now it has flooded my yard. Jandy tech remove heat exchanger that was corroded. Jandy won't respond to me, only the installer and neither are willing to offer suggestions for repairing this heater. Now that I have researched pool heaters I will definitely not waste any more money. Hayward is almost 1/2 the price and better rated.

At time of install Pool heater blew up 3 times. Pool pump had to replace circuit board twice. Salt cell is now useless and my jandy light at 1000 dollars does not work and this Pool is only used 4 months a year. As far as I'm concerned this equipment sucks.

My expensive ($5K) Jandy Pool Heater failed after 1 year and 3 months. Jandy would not honor their warranty because they said, without even seeing the pool heater, that it was due to improper pool chemistry. My pool service has 17 customers in my community, many with the same heater and none of their pool heaters failed. I was informed by the Jandy Rep that they hardly ever honor a warranty and always use the excuse of bad chemistry.

I purchased a Jandy vs flopro variable speed pump. The drive board blew literally 2 months after warranty expired. Just 3 years and 3 months In I now have to spend a grand to purchase and install a new drive. Not only that but customer service takes forever to get a response and was completely uncaring once they found out it was past warranty. Never will I purchase anything from that company again.

Do not buy the Jandy pump with the WiFi controller. It is pure garbage. It has lost connection to our pool and won’t reconnect. We are tech savvy and have tried everything—customer service was not helpful. We have to manually press “timed run” multiple times a day to keep the pump running long enough to keep the pool from being nasty. This is difficult while also working full time. I would never buy this system—or any WiFi only system—again!

I purchased a Jandy heater three years ago and it went out probably two years four months. Jandy does not back their product. And it’s gonna cost me $2100 to fix it which will mean I’m into this heater over $6000. Would not recommend any Jandy products and my last heater last 20 years without a problem. What’s wrong with this picture?

My Jandy pool heater is less than a year old. It no longer works and I have been trying to get parts to repair it through my installer for 6 weeks. Honestly I would not recommend this heater. My previous heater ran for 10 years with no issues. I lost my previous heater to Hurricane Ian and thought I was buying a quality replacement. Now in addition to not igniting it has started to leak water. Jandy has not been cooperative with my installer in getting it working or replacing. Please don't believe any of the hype you read in their literature. This is a total piece of junk pool heater.

I closed on my new house and pool 11/6/2019, I have had both of the pool lights replaced 4/5/21 by a licensed company. Now 2/5/24 they are both going dim or completely out. I have been told by the same pool repair company that did the replacement and Jandy that the lights are now out of warranty so to replace them it will cost me $709.00 for the pool light and $558.00 for the spa light plus $150 labor, THAT'S $1,603 plus tax to replace these lights that only last 2 years at best. These lights are defective and Jandy knows it!!!!

I went to inspect my pool equipment recently and noticed that the wiring leading to my new salt cell was exposed. Upon a quick inspection, it looked like the connection from the new wiring to the salt cell had melted and the side of the cell was charred. After contacting Jandy and having to go through multiple calls to determine if it was covered by warranty, I learned today that it would not be covered. It's good to know that a company will not even have the courtesy to send someone out to evaluate the situation. The salt cell was installed by a licensed technician. I would give zero stars if that was an option.

My Jandy pro series stopped working after 2 yrs & the warranty company came out & repaired the ignition coil but it kept blowing every couple of weeks. After 9 months they say it is due to moisture & won’t cover it cause it is 3.2 months old. They didn’t diagnose the problem.

Purchased a Jandy heater - the next day the heat would start and stop constantly - the inside of the manifold started to melt and pieces of plastic went into the pool and discolored the liner. It took Jandy five weeks to send a representative to repair the unit. They refuse to repair the problem and attribute the problem to bad water chemistry. We all know that is not possible within one day. I had the water tested three days later. It was perfect. The company simply refuses to return phone calls and the "manager" told me to sue them - they have plenty of lawyers. PLEASE DO NOT BUY ANY JANDY HEATER FOR ANY REASON!!!

For those of you looking for a reason why your salt cell is leaking it probably is this. I've had 4 of them now in 2 years. Piece of crap engineering. They build up scale and eventually cause plastic to crack (either from scale or sun - I live in phx). I've had 3 warranty replacement and they all crack in 2-3 mo. **. Stick with chlorine at least in Phx. Not worth hassle.

Got my pool in 2019 with a Jandy pump and AquaLink remote. Both lasted 4 years. New pumps are at least $2K and the remotes cost about $700. Warranties are worthless, as they know when their products will likely fail. Customer service indicated the remote failures were common and did not seem surprised about the pump breaking. They offered nothing in compensation.

We bought a home with a new Jandy pool gas Pool heater.. it has been giving an error on the screen. Because it’s new we sent an email to Jandy to have the system checked however we were informed that even if it’s new Jandy will not honor any warranty because it’s not transferable!!! The unit is a big investment and not something you take with you if you move. It’s a horrible policy and they won’t stand by the product.

Light was replaced.

I purchased a pro series jlx260 pool heater in May of 2020. I have had it repaired over 6 times. I have reached out to Jandy on several occasions with no help. The people who come to repair it just keep putting the same parts in it over and over and charging us. We could have bought another heater by now with all the cost. It has never worked for more than a week. Terrible customer service by Jandy. A brand new heater should have never had to be repaired like this.

We just purchased a house and found the pool heater to be faulty. I asked the pool company that we contracted to maintain our pool and equipment to address it. They advised that the unit was new and probably still under warranty, so I reached out to Jandy. This is their reply "Warranty is non-transferrable so since you are the second owner, it would not still be within warranty. "

We installed a pool in 2017 and the contractor who installed it highly recommended the Jandy Pro Series because of its quality. I am not sure if my original pool contractor would stand behind his statement if he knew what I know now. Since I filled my pool in June of 2017 we have replaced this salt cell twice. That’s 3 cells in 4 years and 4 months. The first was a warranty about a year and half after pool was filled. I just recently in September 2021 had to install and pay for another salt cell at a cost of $615.

I purchased and had installed a Jandy Pro Series Model JX1400N pool heater at my home in June of 2020. A few days ago this approximately one year old pool heater completely stopped working. My pool company sent a heater repairman who advised that there is water in the system and, as such, the heater cannot be repaired and needs to be replaced. He also commented, as did I, that it’s both mind-boggling and unacceptable that this very expensive, practically brand new, pool heater would only last for approximately one year. I have since emailed Jandy Customer Support three times without response.

Our Jandy Pro Series heater is less than a year old and already stopped working. We have submitted a warranty request and tried to deal with their warranty dept for a month already and still they have not come out to evaluate or fix our heater. We did not spend this much on a heater to have such a terrible service experience. We would not recommend them at all given their heater hasn’t even lasted 10 months without breaking. Completely unacceptable!

I purchased a Booster Pump and installed a entire Jandy system not more than 3 months later my Booster Pump broke. Texas just had very bad weather and electrical issues and they are saying my Booster Pump broke because of the weather. Sure, I really do not know for sure if it was poor product design or as they say it was the frozen weather.

I purchased all new Jandy equipment for my pool 2.5 years ago. Within the first 2 months I had 2 valves go out. Then my salt cell about 1 year later and then my pump a few months later. Now my heater has gone out and they refuse to repair or replace it. They claim it is due to a ph balance issue. First if you are building pool equipment it should be able to handle ph issues. Second my pool maintenance guy keeps a weekly log of all ph levels and my pool has been perfect since the day this equipment was installed. Faulty products and their representatives just try to pass the buck and take 0 responsibility. I would highly recommend spending your money with another company.

I have had several pumps installed in my inground system for about 10 years. Like clockwork, every 2 or so seasons I have to replace at least 1 pump. This year, on start up, one of my 2HP pumps has failed, tripping the circuit breaker. I own an electrical contracting company, so no issue with wiring. Everything is new this year. I have 6 pumps that I have replaced, for which I purchased rebuild kits, and time permitting, I will rebuild them. Motors, however, is not an easy rebuild, other than the bearings. I am looking to replace the Jandy system with something that has direct connections so I don’t have to modify the piping. My maintenance guy recommended installing a Jandy auto control system, with wifi to control my pool and spa. I would not recommend, and therefore will say no to an auto Jandy control system.

The salt cell leaks from the sight glass lid we have replaced the o ring and lubed the seal. It does not leak from the seal. It leaks from the sight glass lid. There is no gasket for this area. The system is less than two years old and no Resolution.

Jandy/Zodiac customer service agent said he is unable to help a homeowner test or reset the indoor controller. Like a thermostat, the controller is 24 volts (that is, harmless). Jandy cited "liability concerns." I asked Jandy to tell me what newer model I could purchase in the event that the controller has gone bad. They told me they could not do that either. They told me to speak with my local pool service technician. Jandy could not provide a list of any such technician in Miami, FL. All matter of fact, and absurd. I will find what I need from Hayward or some manufacturer that offers customer service.

The buying experience with Jandy was fine and the big thing about the pump is that it’s quiet. I had Hayward and it was so loud that the guy next door said he would buy me a new pump if I just get rid of it. He went to Denmark and he’s gonna be surprised when he gets back.