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Jandy Pro Series
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Jandy Pro Series

Vista, CA

 4.2/5 (496 ratings)
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Jandy Pro Series

About Jandy Pro Series

Jandy manufactures professional-­grade pool and spa equipment, including a full line of pumps, filters, lights, valves, chlorinators and automation solutions. You can buy equipment directly from its website, and its energy-efficient pumps could help lower your overall pool operating costs.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Efficient models
  • Expert installers
  • Lower operating costs
  • Enhanced durability

Cons

  • Limited warranty
  • Can be expensive

Bottom Line

Jandy offers efficient, durable pool equipment that can lower the total cost of operation. Although its products can be expensive, the company's warranties and installation expertise might make it worth it.

Jandy Pro Series Reviews

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Page 2 Reviews 10 - 40
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 27, 2019

My pool pump died and I purchased the Jandy pump 101 medium HP FloPro. The professional installed it, and it was super easy. It has been performing exactly the way it should. It was not cheap, but the quality of the product is good.

Jandy Pro Series response

Hello Ash,

Thank you for taking the time to share your feedback.

All the Best,

Jandy

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2019

I’m 100% satisfied with the pump that I got from Jandy. I had no problems when I purchased it and since I had it installed, its performance has been good. I like it. Ironically, we just had another one installed at my parent’s house yesterday. They’ve a home next to mine and they got the one horsepower.

Jandy Pro Series response

Hello Michelle,

We are happy to hear that you and your family are enjoying the performance of your new pumps.

Swim On!

Jandy

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2019

I bought a house and its pool is really old. I couldn’t even clean it. So, I had to hire a pool cleaning service and they said that the pump I got needed to be replaced. A couple of days after they said that, the thing pretty much crapped out. They recommended Jandy, and then they installed the pump that I have. It is working very well.

Jandy Pro Series response

Hello AJ,

Thank you for taking the time to share your feedback with us.

All the Best,

Jandy

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 21, 2019

The pool pump from Jandy is fine. One of our neighbors said, “Well, it used to be so damn loud," and then they said, “We can’t hear it now.” For 35 years, we had the same company servicing us. When we decided, we went to area pool stores and asked questions and asked for prices. Then we started calling pool companies who service pools. Ironically, the company that services our well originally got their start doing pools, and so they knew all about it. We were thinking of getting a different equipment, and they said, “No, you do not want to get that equipment here. You want to get this equipment,” suggesting Jandy Pro Series. They said that its warranty is so much better.

One of them called and asked me, “Now, is everything okay?” He wanted to make sure that we were happy and everything was fine. Our pool guy said, “Man, you can really tell you got a better pool pump on here than you’ve had for 10 years. One, there is not as many bugs on there. And two, your filter getting dirty quickly." Also, the jets were like blowing through a soda straw before. Now, we got the whole blender going. It is so warm and it is so strong that it makes my back feel better. We are really happy with our pool pump. I'm now trying to watch the electric bill because it is supposed to cut back on the electric, too. We have already recommended it.

Jandy Pro Series response

Hello Jan,

Thank you for your feedback. We are happy to hear that you're enjoying the quiet operation of your new pump.

All the Best,

Jandy

Be the first one to find this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Aug. 20, 2019

We have a pool and the previous Jandy salt generator wasn’t working so we purchased a new one from them. But now there’s a problem with the code with high salinity, and the pool guy said it’s a board issue. My wife has been going back and forth with Jandy’s customer service. I called once myself when I was trying to figure out what the code was and recalibrating it, and the woman on the phone was very, very helpful. She e-mailed me some instructions, and that experience was fine. The customer service was good but I'm not loving the product itself at the moment. Hopefully, Jandy will honor it and send me a new board so I can get my salt generator fixed.

Jandy Pro Series response

Hello Mr. Senior-Mcgowan,

Thank you for your feedback. We are sorry to hear that you've experienced issues with your salt generator and we will have a technical support research your account and reach out to you.

All the Best,

Jandy

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Aug. 18, 2019

Very good. Can anyone tell me at what RPM I have to run my pump at in order to prevent the heater from cutting out. My experience with the new heater is that under about 2400 RPM, it doesn’t come on. Is that about normal?

Jandy Pro Series response

Hello Mike,

Thank you for your feedback. We will have a technical support representative reach out to you.

All the Best,

Jandy

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2019

My pool guy talked me into getting an automated system because I did not have one. So I got Jandy and it works well. It's easy. It’s not what you’d call a cheap system but if you wanna get something that’s pretty good, I guess you'd have to pay the number. And Jandy is worth the investment.

Jandy Pro Series response

Hello Don,

Welcome to the Jandy family, and thank you for your feedback.

Swim On!

Jandy

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2019

My pool company got Jandy salt generator around ten years ago when we first put the pool in. That first one lasted around four years. I bought one offline and installed it myself. I used the same wiring that the old one had so I didn't have to go and rewire it. But the unit only worked for a little over two years. I was not very happy with that. They should last around five years.

I had to buy another one and this time, a technician came, rewired it and put the new thing in. But somehow, he burned up my board. I had to have another Jandy-certified guy come out here. They were good guys though. The first guy was just a little over his head. We had the board replaced and the second guy fixed it all. He also trained some kids on how to do it while he was here. All in all, my experience with Jandy has been easy. It does't take a rocket scientist to do all this. I've learned a lot about how to do things.

Jandy Pro Series response

Hello Kevin,

We appreciate your feedback and we're happy to hear that your issues have been resolved.

Swim On!

Jandy

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2019

My purchasing experience with Jandy was pretty simple. I ordered the PDA-PS4 online and it showed up. Then I followed the instructions and set it up. I just had to take the cover off the control module and then push the button. It was pretty simple. After that, it kinda synched up and did its own thing. And it has been controlling my pool fine. It's a pricey little item but it’s basically the digital pool controller. So I can sit in my house and turn on my hot tub, my heater or the Polaris, which is the pool cleaner. I can do pretty much anything I want from inside the house or sitting next to the pool. The program must have been saved inside the actual control module too. Once I synched it up, when I wanted my pool to run and cut off were already in there.

Jandy Pro Series response

Hello Wesley,

Thank you for your feedback. We are excited to hear that you're enjoying the ease of controlling your pool functions from your new PDA-PS4.

Happy Swimming,

Jandy

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 11, 2019

I've used Jandy for the last 10 years. This time, I was just replacing a salt cell and it went great. Purchasing it was easy then I had it installed by a pool professional who was a very nice guy. Since then, the unit has been performing wonderfully.

Jandy Pro Series response

Hello Barbara,

Thank you for your feedback.

All the Best,

Jandy

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 10, 2019

It was a fine experience buying the Jandy Pro pump and the pool professional who sold it to me installed it. It had to be reconfigured. Since then, we haven't had any problems with it.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Aug. 7, 2019

My Jandy pump developed a whine and when I went to the installer, they suggested that I register some sort of a ticket with Jandy, so that if something happened with it, then at least it’d be on record. I was told that I'm gonna have to deal with Barefoot Pools in Lake Worth. Ultimately, after a few times with the Jandy folks, I come to find out that Barefoot Pools only warranties those that they install, and that’s the reason they’re not listed as a Jandy warranty provider. So, it’s a bit confusing to the consumer, at worst aggravating.

I am having a little buyer’s remorse over the whole thing and I’m sorry I didn’t go with the Hayward option. There’s a defect in the way that Jandy handles warranty notifications or services and they need to clarify that with the pool distributor. Where do I get warranty service if I need it? If you call Jandy and they say not the place you bought it because they’re not Jandy authorized warranty repair, I've learned that’s not really the case. It's just Jandy does not recognize them to even customers when you provide that information.

So, now, my whine is kind of intermittent and it’s not for very long. They said maybe it's the seal between the pump and the motor, and maybe it’ll be okay. So, right now, we’re kinda waiting to see what happens, if it’s gonna blow up or cause some sort of a catastrophic failure either in the pump or the motor. At the moment, my pump seems to be working without any issues. I also don't think it’s a serious problem but it was enough that I thought I better let somebody know about it.

Jandy Pro Series response

Hello Mikel,

Thank you for your feedback. Customer satisfaction and product quality are top priorities for us, and nothing less than the perfect pool experience will do. We will have a technical support representative reach out to you.

All the Best,

Jandy

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 6, 2019

We identified the problem on Friday and we had the Jandy pump installed and running by Monday afternoon. The company that services our pool handled all of that for us so it was very easy. We had also looked at prices, anticipating that this might happen, and pumps were about the same cost as Jandy. We've been using the Jandy pump for two weeks now and so far, it’s working out great. Jandy was good.

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Customer increased Rating by 4 stars!
Verified Reviewer Verified Buyer
Resolution response: Aug. 31, 2019

We were contacted by a representative and the issue resolved quickly. It is nice to know that there are companies out there who truly care about their customers. Thank you Jandy/Zodiac!!!!!

Original review: Aug. 5, 2019

We were a little bit disappointed that the pool pump didn't last very long. It was a little bit expensive considering that it only lasted four years but it’s more the inconvenience of having to pay somebody to put it back in. I called up Pioneer, who installed all the equipment and they said that if I find the pool pump somewhere, their guy will put it in as soon as possible. We had absolutely no problem finding the Jandy pump, which made me happy because it was 95 degrees that week. Pioneer had three of them in stock, and I went and got it. The purchasing experience was great but it was going to take a week before they could put it in. So, I had to find my own guy. We purchased the exact same pump as what was there so, it was easy to swap one out and put the next one in. Once we replaced the pump, it's wonderful.

Jandy Pro Series response

Hello Gloria,

Thank you for your feedback. We're sorry you experienced issues with your Jandy Pump, and we will have a Reputation Management Administrator reach out to you.

All the Best,

Jandy

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Customer increased Rating by 4 stars!
Verified Reviewer
Original review: Aug. 4, 2019

We had a new pool installed a few years ago. We paid a small fortune...a loan I'll be paying off for years to come. Unfortunately, the contractor used Zodiac / Jandy products. Our salt cell has broken 4 times. Zodiac replaced the part a few times, one time completely screwing up my pool filtration system for weeks, but they eventually stopped warranting the product...even though they continued to fail under normal use.

Now, I do understand that a warranty eventually expires but when your product breaks down FOUR TIMES and not once does it last for a single year then I think you have a FAULTY PRODUCT. If anyone else has had issues with the APURE35 Aquapure Salt Cell, you should chime in. I can't imagine that I just got a bad one EVERY TIME. I seriously think this could be a CLASS ACTION LAWSUIT. Thank you Bernardo **, Territory Service Manager for being completely unhelpful! Bill, the previous representative for Zodiac was much more accommodating.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 4, 2019

My Jandy pump is working great so far. When I purchased it, I had a very good experience with the people that I bought it from, Pinch A Penny. They explained it very well and told me some pros and cons of different types of pumps and helped me make that decision. I was happy. I installed it myself and I’m an engineer, so for me, it was a piece of cake. But I don’t think it even requires an engineer. Also, there were cheaper products out there, but Jandy has a good reputation and that was important to me.

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Rated with 1 star
Verified Reviewer
Original review: July 29, 2019

Updated on 08/21/2019: Like I said in my first review I got one year out of the Jandy Pro series heater. I got a response from Jandy, it was go back to the installer. Typical bounce the consumer around by pointing the finger elsewhere. It was their product that lasted one stinking year, not the installers fault. Stand behind your product Jandy....

Original Review: Bought the Heater last May 2018. No problems last year. We opened our pool in May of 2019 and middle of June the heater was leaking. We called Colley’s Pools (the installer), they said our water chemistry ate through the copper and that's why it was leaking. We needed a new heater. Called Jandy. Got no satisfaction. I need to add that our pool water never looked so good when we opened the pool. All we did was add chlorine, where the acid came from that would eat through the copper we have no idea..."Acid Rain???" Anyway we are out $3,000.

Jandy Pro Series response

Hello Jerry,

We are sorry to hear that you experienced water chemistry damage to your heater. Please reach out to Colley's Pools for further assistance.

All the Best,

Jandy

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 12, 2019

This product stop working after three years of being used. I only get three color and the output of the colors are poor. I will need to replace at the cost of 350 per light and labor. The part that gets me is that we only use the pool light about maybe 30 hours total. Poor product and now we know why there is only an one year warranty. Do not buy this product. You will not be happy in two - three years!

Jandy Pro Series response

Hello Grant,

Customer service and product quality are top priorities for us and we want to help! We will have a technical support representative reach out to you.

All the Best,

Jandy

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 2, 2019

I read what Jandy Pro have been doing on the internet and they looked fine. At the moment, I have several parts that are Jandy. I have the pump, the chlorinator, and the automation. Purchasing from them was a good experience and the quality of the equipment that I got is awesome. Their products have also made my pool maintenance easier and convenient.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 29, 2019

I recently had a pump replaced and Jandy Pro's product was what the pool folks had available, so that was what I got. It’s three months old now and it's been performing well. But it was a little expensive.

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Rated with 2 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: June 19, 2019

We built our pool a few years ago and our installers used Jandy then I would do part replacements myself. With Jandy, the mechanical parts are fine. They're easy to replace. But the whole control panel is a really weird old system and the programming part is difficult. It's kinda buggy. The performance isn't consistent. Then in terms of support, I also feel like I'm on my own. But for the most part, the control panel works.

Our salt cell also went bad and needed to be replaced. I added on the things with which you could control the pool via your phone, and it just stopped working. So we went back to this other PDA module we have. It's a handheld thing that's really buggy and frustrating to use. It's just the nature of how it's built. It communicates over the serial bus and there's no way to make it better. Jandy would have to re-architect the whole way of how they constructed their computer boards. But my understanding is almost all pool products are frustrating.

Jandy Pro Series response

Hello Spencer,

Thank you for your valuable feedback. We strive to deliver high-quality products and reliable customer support to everyone. We're sorry to hear that you are not satisfied with both, and we want to help. We will have a technical support representative reach out to you.

All the Best,

Jandy

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 18, 2019

Our pool contractor recommended Jandy Pro Series. And my husband's also familiar with it. He works in construction, so we knew that it is a good product going in. We've had no issues with the product. Everything seems to be functioning properly. It's only been six months now, but we're happy with it. And as far as what we paid, it seemed to be a fair price. I had some issues entering my warranty information, and I had to contact Jandy, and I was able to get it resolved. Their rep was very professional, and he was able to help me. I had missed something, so he was able to point me in the right direction.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 15, 2019

The pump we purchased from Jandy Pro Series is working fine and it's doing its job. My old pump went bad, and I went and bought a new one. I installed it myself and it was easy. It's also of good quality. And while I'd like to see the cost cheaper, it’s reasonable.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 11, 2019

We bought the house last September and I kept my pool open all winter. My pump was fine but it ran at high RPMs all the time. It was killing my electric bill so I wanted a variable speed and I bought a pump from Jandy. I used Pool Solutions in Rock Hill for the installation and they were great. The rep was totally professional and it took one day. Since then, the pump has been outstanding. I use it every day. So far, the experience with Jandy has been good. I’m happy with it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 10, 2019

I wanted to replace the pool pump I had because it burned out and the pool maintenance person bought from Jandy. The quality seems to be fine although it was a little on the pricier side. We’ll see how long it works.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 9, 2019

My old pump had gone bad. I asked my salesman which pumps he would recommend and he put in this pump from Jandy Pro. Since having the new pump installed, the pool has been smooth-running and it doesn’t leak. Jandy Pro's product is a larger-sized motor than my last one was and it has been performing very well. I got what I paid for and I would tell a friend to make the purchase with Jandy Pro.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 8, 2019

Jandy Pro was recommended by a pool professional. I bought a pump that replaced a failed one. It's a good value and it seems to be going good, overall.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 7, 2019

I needed pool equipment because mine was 35 years old, rusting and falling apart. When the pool heater takes three hours to heat, it’s time to get something new. My pool professional recommended Jandy Pro. Last year, I bought their automation product and had it installed by a pool professional. It works perfectly. It's of very good quality and I’ve had no problems at all. Compared to other products I got, this is absolutely fantastic. I take care of all of it.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 6, 2019

The lights in my pool didn’t coordinate with the system. I can turn them on but they don’t rotate through or it’s hard to get them on the light that I want. So, it wasn’t compatible. Then, the software system with the phone was not working consistently. Pool City, a pool professional, did the installation and they were also the liaison between Jandy and me. I talked to a rep and they didn’t know what the problem was. I called the Jandy service line and whoever I talked to at their service center was very helpful, accommodating and helpful in finding a solution. I got Pool City and Jandy connected, and they solved the problem. Now, the software is working, so that was just a hiccup in there.

It was a small thing to get it working properly but it was frustrating because I didn’t know why the software wasn’t working on my phone and then, it was also frustrating with the lights not being compatible with the system. Going in to get a replacement and putting that in, they didn’t anticipate that the lights wouldn’t be compatible. Other than those two things, everything else is working well. I’m glad I made the change and I’m happy with the product.

The variable speed is supposed to help on the electricity cost of it and running it. It seems like our electricity bill has gone down and the system is running well. So, the other one needed to be replaced. I’m satisfied with the way it’s working. We have a service that comes in and does the pool maintenance and the fellow that does the pool maintenance was impressed with the equipment that we put in there and that the size was much smaller, which takes up less space. He said that we got the top-of-the-line, so I respected his opinion.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 2, 2019

I had an insurance claim ‘cause I had a huge tree that blew down during the storm across my pool equipment and broke all my pool equipment and my brick wall. While I was at it, I decided that I wanted to change to salt water because I was having so much trouble keeping the other clear and I’m spending so much money on chemicals. I bought the Jandy equipment through a local pool company and they came and installed it. I was real happy with it. It seems so much easier. Also, I have it hooked up to a WiFi switch so I can set it to where the pump and everything turns off and then comes back on, and it works well with that. So, I think it’s really good quality. The cost was very affordable too. I probably will have my money paid for it back in probably a year and a half or so for all the chemicals that I’m not having to buy now.

It’s probably been a couple of months ago when the LED screen on there just got stuck. It would only show what percentage of chlorinating it was doing. It was stuck on 60% and none of the buttons would let me change anything. I just called and told them what was happening, and they gave me some suggestions on what to try to do. I did that, and it didn’t help. I still couldn’t get the display to work. They said they'd send somebody out. They looked up with my address as to who is the nearest service provider. They called on my behalf and I gave them the warranty information.

Then, that pool company called me to set up a time to come out and look at it. They came out and it was then when they said they couldn’t fix it at that time. They put a new board in there so I could change the settings on it. When they did that, the whole thing wouldn’t show anything. The pool company was a different one than who installed it, but they verified that everything was installed and wired correctly. Then they just ended up replacing it. They had to order me a whole new system, and it took about four or five days or so until it came in. They came and put it back on. That was the only problem I had and Jandy has corrected it easily so I’m real pleased with the service. It was real easy talking with them about the issue.

I have recommended Jandy to someone who bought one. The salt level stays up, and I’m gonna take the water to get it checked. Everything’s usually right in level, so it performs well. The only thing is I wish that it would show me what my current salt level is. Some of them have that but I think with Jandy, you may have to buy an additional piece of equipment to do that.

Jandy Pro Series response

Hello Steven,

Thank you for your feedback. Wishing you the perfect swim season.

All the Best,

Jandy

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Jandy Pro Series Company Information

Social media:
Company Name:
Jandy Pro Series
Year Founded:
1958
Address:
2620 Commerce Way
City:
Vista
State/Province:
CA
Postal Code:
92081
Country:
United States
Fax:
(800) 479-8324
Website:
www.jandy.com

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