Independent Home Reviews

Installer was great. Polite, friendly and knowledgeable. He arrived on time. Explained and demonstrated everything that the tub does. I think I'm going to really enjoy using it. This has been a wonderful experience....

Riaz and Dave were excellent workers. They arrived on time and got straight to work. When a problem arose, Riaz was very professional and handled it. Before leaving my property, he gave me instructions on the proper usage and all the dos and don'ts....

I was looking around and trying to compare the different tubs, cost and services, and then, I got a call from Independent Home and they said they could come out and make a presentation of their tub. The sales rep was really nice, very straightforward, and not high pressure. He said the price that we agreed on was only good for that day, and I said, "Well, too bad. I've gotta do some comparisons and some checking." He said, "That's okay." Then, I called him back on Monday and said, "I'd like to maybe go ahead with this." It was all fine. The installation was good and quick. The people that did it were clean and efficient. It was a little surprising because I was sure they were gonna have to make the door opening bigger, but they didn't. They cleaned up after themselves. They were in at 8:00 and out by 4:00.

When I talked to the rep with Independent Home, he explained everything to me satisfactorily and answered my questions. He was thorough and allowed us to elaborate on what he was saying. The installation went very well. They got here a little after 8:00 and went straight to work. They put cloth down on the floor and the area that they would be working in. They went to lunch then came right back. It was 4:00 when they were finished. They swept up any debris that was on the floor after they put the tub in. We thought the tub was gonna be bigger but it isn't because of how big our bathroom is. Other than that, we're very happy with it. I've already talked to my daughter about getting one.

The aggressive sales pitch promised, among other things, in-house installation. However, installation was done by a single third-party contractor who could barely move the tub about (tubs are heavy). He failed to correctly install the drain, and the tub was always left with standing water - a difficult situation when the door needs to open to leave the tub. We repeatedly attempted to reach the company but never got a call back. After repeated attempts and many weeks, the drain was never fixed. The tub itself was okay, but dimensions for the doorway were never disclosed and a heavier person cannot easily get into or out of the (14") door.

Arrived on time. Very easy to get along with. Kept us advised of what they were doing. They were very professional and they worked well as a team. Cleaned up their mess. Did some extras that the salesman didn't have listed. Explained the working of the tub and made sure we understood how to use it. Would recommend them to anyone that needed work done.

We got a shower-tub combo from Independent Home and it's the top-of-the-line. It's got everything except music. The installation went very smoothly and the guy who came out was very experienced. He did a fantastic job and I'm pretty hard to please. It took two days but it would have been just one day except somehow, between the sales and whoever shipped the tub, they didn't get the memo that we didn't want the shower feature for a couple of reasons. One, my aunt does not do showers, so it's not needed. She’s a clean freak too and she didn't want to be looking at that piping going up. Equally as big as that is when you get the shower attachment on there, the handheld wand is not the same. Then, it attaches to that shower piping apparatus and the hose off of the handheld wand just swings down into the tub in view all the time.

Sonia is a very nice and thorough person. The installation was a little rough. We had a water leak that Independent home don't know about yet. Also, the heated seat isn't working. The rep said he was gonna have somebody come out and fix it. Also, I'm having a little bit of an issue with the water being cold. It's never warm enough in the very beginning. So I was very disappointed with that because I usually can take a nice shower, but now, it's kind of cold shower. But the tub itself is very nice, except there are some issues that I gotta talk to Independent about. You push the jets off, and then a half hour later, I'm in another room and I hear this sound. I had to come in and hold that button.

I liked the presentation that Independent Home made as well as the price. The representative was thorough in asking me a lot of questions about my health and the size to make sure that the specific tub was a good fit for me. The walk-in tub has a heated seat, the whirlpool jets, air jets and water jets. It’s got a wave function and the ozonator cleaning system. It's got an in-line heater to keep it warm while you're running. It also has chromotherapy and the aromatherapy has little drop-in canisters that you put in. They gave us two canisters to start. I would like to get a headrest pillow type for the back though. The interaction with the installers was fairly well. One of them was in a hurry, so he wasn't gonna put in one of the pony walls and the backsplash. I had to slow him down and get him to do what was agreed to, originally. We had the back shelf and we had to talk to him about that. The quality is great.

Their salesman did some measuring and told us what was involved. I told him at the time that I gotta call some other companies too. I called Safe Step and Kohler but their products didn't have the features that Independent Home's product had. Independent Home also beat them as far as the price goes. I got the Dignity model and it has two massagers up high that massage my shoulders. It has 10 jets on it and an air bubbler that puts microbubbles into the air. The microbubbler has all these teeny-tiny little bubbles that get in there and it's like my water is bubbling in effervescent.

In the beginning, our experience with Independent Home was not so good. But they took care of everything and worked with us. At first, we had to change the days of the installers coming a few times. But when they came, they came a little bit late. And the guys that came, came from a long distance. When they first got here, they were starving because they were on a long trip to get here, so they needed food. But still, they did their work and they were very happy. Those guys were great. But they were tired and they left us with a big mess. My husband and I cleaned it all up, and they gave us money back from what we paid to cover the work that we had to do.

All of the people involved in this whole process with Independent Home were extremely personable, knowledgeable, and helpful. I enjoyed working with them. The installers did everything that they said they were going to do in the approximate time they gave it. However, the original tub was destroyed in transit and we had to wait three weeks to get a new one. The walk-in is bigger than I thought it would be but other than that, we got the baseline and with all the features, we're rather pleased with it.

I wanted to be sure to acknowledge the courteous and knowledgeable installers we had for our new Dignity Spa. My husband has NEVER seen such great work done on anything we have had installed in our home. Our salesperson Dee, took great care to explain everything to us both. Also, Jerry and Allen solved any other issues and questions, quickly and to our satisfaction. Independent Home is highly recommended by us!

We looked at the different products that the different tubs used and it looked like Independent Home had the best base product. They also seemed to have good service response. And they had some nice features in their tub. The rep was on time, which is always good. She had some good visuals and she talked about the different parts of the tub, which we were interested in. And when we started looking at cost, she was able to come up with a good package for us.

The people who installed the tub were on time and very nice. Did a great job of making everything look good. I would recommend these guys to anyone. They made us feel comfortable when they arrived and walked us through the tub when they were done. I'm looking forward to tomorrow when I can get in my tub and relax.

The sales rep from Independent Home was very nice and polite, and there was no demand that I get a walk-in tub. The installers came in and looked at the bathroom and decided what they were gonna do and went right to work doing it. They were fast, quick and very efficient. They cleaned up everything. I've only used the walk-in tub about three times because I had to wait and get a water heater put in. At first, the water was a little muddy but after everything settled down, it's very clear now, so I like it. When I use it, it helps me to relax. My legs hurt me all the time and I have a lot of trouble with my back and it seems to just hit the spot. The walk-in tub got rid of some of my leg and back pain and made me more motivated to move around better. The installers put it in some railing for me to hold on to, so that makes all the difference. I get up and I can hold on to my railing, and pull myself up.

The Independent Home rep was very nice and helpful. She took measurements to determine what size tub we could put in there. She also checked the water heater to make sure that it would have enough hot water. The installers were also very polite. When they left, the tub was usable. But, I'm not so sure it was good to go as soon as they left, because my son noticed that we were getting some knocking noises when we turned the water on. He said that could be a sign of loose pipes or the wrong size pipe. He does construction work. I was going to ask the firm if they could send somebody out to check the installation of the pipes and make sure that everything is tight and put together correctly. But I had a stroke and I had difficulty getting into tubs. Now, I can get into it without too much difficulty. It has jets and it has grab bars. It's nice to be able to sit in the tub again. The price was also a lot lower than what I've been quoted elsewhere.

The sales rep of Independent Home was very friendly and I felt comfortable. However, my experience was not great with them because it took four days to put the tub in. We had to go to a hotel. But the tub from Independent Home has a seat and it has jets. It also has a handle on it. It has a handheld shower thing. I like the accessibility getting into it and the jets have helped my back quite a bit. It drains fine and it fills up fine. I just enjoy it. It also takes an hour or so to do the cleaning that they're supposed to do once a month.

The sales rep of Independent Home was good. My installation was great, but the installers didn't finish. I still have a hole in my wall. They had to take an outlet out and they plastered it up, but they didn't smooth it out or finish it or paint it. But I like the tub. I like to get a hot bath. It’s nice.

The sales rep of Independent Home was wonderful. She was fun and casual and we had a good time talking. The guys that came out were really great and were very professional. They made me feel relaxed. The product made me very safe too.

Everything went smoothly with Independent Home. The sales rep was honest and forthright. The installation also went very well. So far, I like our walk-in tub. It's what I was looking for and I like that it makes it safer to take showers and soak. But I am not really thrilled with the aromatic feature because it's not very effective.

The tub is fine but it's expensive.

I had other companies come over and I didn't like their salesman. They're too pushy. Our neighbor said they got a walk-in tub from Independent Home and I said, "Well, give me the name." I called her and she came out and she was not pushy at all. She was very friendly, a great salesman, and we got the product at a good price. The installation was great. They got it done in one day. They explained everything to me and they filled the tub up for me and showed me how to do all the buttons. They told me to give them a call if I had any questions. It was so smooth.

The agent that came from Independent Home was persuasive. She had information but did not have a correct picture of the tub so I did not know what the tub was like. I'm 89 years old and stepping up and moving around in that step-in tub is not the way I expected. I paid a lot of money for it but it's not what I wanted. You don't see the tub until it's installed. That was when I could see how high the step-in is and how small the foot space in the tub is. When you're in there, you don't have a lot of room to move around. I am able to wash myself in it, but it's not comfortable. I'm not a happy consumer. I wish there's a way I could get it taken out and get my money back. But the grab bars are good. If it weren't for the grab bars, I would not be able to use it at all.

It was almost $15,000 cheaper through Independent Home for the exact same tub with another company and when we found out that Independent Home manufactured the tubs that they sold, that was the tipping point. The tub we bought from them perfectly fits our very small bathroom. My husband's a big guy and he's loving it. It has the hydrotherapy system with two-speed therapeutic air jets. It has an aromatherapy you can add, but we decided we weren't going to do that. It's oversized, with a two-inch drain, and has a grab bar, chrome, Roman faucet, handles, and extendable hand round shower. We got slip resistant flooring, too. We have the soft touch controls and this thing automatically has a five-minute drying cycle after you've used the jets and you've drained the tub. So it blows out all that excess water and doesn't clog up with build-up from your water. Here in Arizona, our water is very hard, so that's a nice feature.

Independent Home called and had the best price. But the installation has been terrible. The hot water wasn't working for two weeks. I couldn't use the tub. I finally got ahold of my salesperson who came out immediately and got it taken care of. He's been right at the top. The valve was installed wrong. He had to call a private plumber out to fix it. But I'm getting ready to call him now because one of the panels is falling off next to the door. They've come out fast for everything I've asked them to do. But there should be some compensation for not being able to use the tub when I paid this much money.

I got the tub from Independent Home and the quality seems good. But I wasn't the happiest with the door. They had to give me a different door because the door to my bathroom wasn't wide enough for a walker to go in. They didn't do the best job with adding a little bit of a wood here and there for the trims. But other than that, it's okay.

The representative that came to our house was really great. She was very efficient. She recommended a bathtub that has aromatherapy and lights that changed the color of the water. It also has an air spray, a water spray and a shower, and it's much cheaper than a side step-in. The installers were wonderful too. They were very quick, knowledgeable, cleaned up their messes afterwards (not that they made that many) and put the furniture back in the bathroom. It's a very small bathroom. I like the bathtub. My daughter and I use it every day, and even if we just use it as a bathtub or a shower, we've enjoyed it. On the other hand, my husband doesn't have a big enough shower space for him to stand in. He's having to sit and use the handheld part of it.

I got somehow screwed up. They were supposed to carry the note with zero interest for 18 months but I had to pay for it. It was my fault. I'm getting old and I was overwhelmed a little bit here. But the gal, Kelly, who sold the tub to me was a real pro. The tub is fabulous too. It's a really nice one. It has air, bubbles and hot. It has a shower in there. It also never leaks. The fill-up time is quite a bit, but the drain time is perfect. It has a 2-inch drain pipe all the way home. The surround around the tub, the installer had to hurry that. And it's a little bit low too. But I'm gonna put in a nice wooden surround around it and it'll be okay.

I had a good experience with Independent Home. They put the tub in. It took them eight hours. I like everything about the tub. The size is good.

I like the overall package offered by Independent Home. There was cohesiveness to the whole plan. The rep was also very competent. She knew what she was talking about. She knew what we needed and what we didn't need. The installers were also really good. They had the demolition done and the new thing in four hours. But they could have cleaned up a little bit more around where they were working. We had a kick plate at the door. We had them leave some of the trimmings off the door. And took the door with them because we're going to put a handicap door in there where the door that they took out in that room is. And they didn't clean up the stone particles out of the grout. But I like, on top of the water treatment, hydrotherapy, the aromatherapy, which helps a lot in different things.

The rep seemed to be pleasant and respectful. The rep represented Independent Home's tub well. She went over everything. She told us all the good stuff about it. It was fast and easy. The price is in the range that I would expect it to be. And the installers were good. The only thing that was miscommunicated was the fact that we didn't have an electrical outlet where they needed to access it. So, it took two days to install instead of one. The installers were able to go through the bedroom. Our house is laid out oddly. They were able to go through the closet behind the tub and go through into the bedroom plug into that outlet.

The reps were polite and the installers were hard-working. You could tell they knew what they were doing. They got the installation done in five hours, cleaned up their mess and left. I got the walk-in tub for my mom and she's still hesitant to use it because it has so many bells and whistles. It's sort of overwhelming and it might have been too much. But she needs it because she can't get out of the bathtub. I haven't tried it myself but I want to. They're very expensive. Although compared to everybody else, it was good. It was an overall positive experience with Independent Home and I'm glad we did it.

I went with Independent Home because the salesman was very kind and thorough, and he saw that my plate was full, and he worked around our schedule. One time, my husband had an accident and he told me, "No, please go take care of him. I can wait," which a lot of people say, "I'm out of here. Call me when you have a better day or whatever." He stayed and waited, and he was really kind. When you're living this, you appreciate any kindness that is extended to you. So right then and there, I knew that I wanted to go with this company. I have recommended this company.

I was very impressed with the people that installed the tub. They didn't do a few things that I thought they should do, but they're minor. They had to take the door case off, and when they put it back, some of the paint had peeled off or chipped off. They couldn't do anything because they put caulk there and paint is not gonna go over that. But it's not bad. They did an outstanding job. The installer was very efficient in what he did. He had to do everything so it really slowed him down. But if I had anything else to do with my house, I would call him. I really liked him.

The lady that was here was very accommodating and thorough. Then, the two men that installed the tub did a good job. It was thoroughly done and the tub looks great.

The sales rep who sold us our Independent Hone walk-in tub was friendly, seemed to be honest, and answered all our questions. The installer, Jay, came out and immediately got to work. It was good and using the tub is a relaxing bathing experience. It has some health benefits, too.

The Independent Home rep was very nice. It took three weeks to set up the appointment, and then it didn't take the installers very long at all to install the tub. They were very nice. My husband loves the tub. I am so short, I feel like I'm gonna drown, though. I also wish they had a heater to keep the water warm. But the quality of the tub is very nice.

The Independent Home Tub was a little bit pricey. But to me, it's worth it because I can't get out of the bathtub. The sales rep that came out was nice, professional and very informative. The installation took one and a half days. The installer did a good job. I like that I can walk in, sit down and turn the water on, and be able to sit there and take a bath. Takes a little while to get the thing filled up, though. Also, we've got a little bit of a problem in the back wall where the silicone or the caulking is trying to work away from the wall.

The Independent Home sales rep, Eric, was very nice. I liked his knowledge of the walk-in tub and what it did. He explained everything and we watched a video about it. So he was really thorough. For the installation, two people came out and it didn't take them a very long time. But our door was so narrow, so they had to take it down to get their stuff in. But they didn't put the door back because it wasn't their job and I didn't like that. My husband agreed with them on that because it was going to be an additional cost, but I don't care whether there was an extra charge or not. Also, we're paying 12,000 for that tub yet we couldn't get a correct door up there. And where is the senior discount? After the installation, the installers went through everything and showed us how to do stuff. But you don't remember everything when they first show you.

The sales rep from Independent Home was very thorough. The crew that installed the walk-in tub was also very nice and clean. The only problem was that they needed to call an electrician to hook up the jets as they were not able to run the electric themselves. So, it ended up taking a month for the project to be finished and we were disappointed about that. Also, the head of the installation crew didn't communicate. I texted and called him. I then called Independent Home corporate office and they said they would try to get ahold of him. They weren't able to get ahold of him. So, if he had just communicated to me that he was waiting on an electrician, it would have been better. But there was radio silence for quite a while and that was frustrating. Other than that, the walk-in has been installed for two weeks now and so far, my mother likes it.

It went smoothly with Independent Home. The rep was very thorough. He explained everything well. They walked me through how to use it as well. But one of the things that needs to be tweaked is they need to do more instructions in their paperwork.

Our Independent Home sales woman told us several things that were blatantly false. She bragged about the heated air jets, making them sound so much better than their competition. But they blow cold, always, and are not impressive. I paid an extra $500 for "Micro Bubbles" which are supposedly good for eczema. I see no difference between the bubbles coming out of this tub and any other air blowing system. But ultimately I will never really know if they help because the tub is simply too big, and takes far too long to fill. She bragged about that too, about how big it is. She told us that our 50 gallon water heater would be fine. And both my wife and I THOUGHT she sold us a booster just in case.

Independent Home explained everything thoroughly and we were satisfied with it. They sent a professional crew, did the job, and handled everything in a very professional manner.

The sales rep was very, very nice. He knew the product and wasn't pushy. The installers were very good too. The work took two days. They cleaned up after themselves after the first day and the second day, and let us know what was going on along the way. I went with the Destiny and it had everything that I wanted in it. It had the jets, the bubblers, aromatherapy, and chromotherapy.

I googled some things and Independent Home found me. Their reps were both very friendly and we both came from the same area. I got what I was looking for, for the price I was looking for it, and I went with them. I had to have the installation delayed a little until I closed on the home I was buying. When that happened, the install team was fantastic. I like the tub very well. There were a couple of questions and I already called out to the salesman and he's checking into things and taking care of it.

I was having difficulty getting out of my regular Jacuzzi. The sales rep from Independent Home was very good and I was very pleased with him. He seemed to give me a decent price compared to other places that I checked. The installers were very good too. I like the hydroair button of the tub that puts oxygen into the water. I also like the colors that change and I like the wave. It gives me some Jacuzzi relief without flashing all over.

I was told that Independent Home was American-made. I got their walk-in tub and it has everything such as spas, jets, and a heated seat. The installation was all right, other than they measured wrong and the tub wouldn't go into the bathroom. They had to cut a hole in the living room wall to get it in. They’re supposed to send me $500 but I haven't seen that yet. That aside, I love having the tub and being able to soak.

The installers did a good job and the work was an all-day deal. The only thing is the tub uses too much hot water. I can't fill it up and get my back massage because I run out of hot water before it gets that full. I can only fill it up to my knees. They took my old showerhead and put a new one on and the pressure is about half of what the one I had before. I'd like to get my old showerhead back. Also, one of the safety bars is not where I really would like it. That aside, I would recommend Independent Home.

After I had already bought the walk-in tub, made plans for it and made a deposit on it, I probably got 10 calls and people wanted to know if I wanted to buy one from Independent Home. It was very strange. But when the guys put it in, they did a great job. I had a doctor's appointment and I told them that I had to leave and they showed my son-in-law how to use it. But there's a lot to it and he didn't remember everything. So, I called to see if somebody could come out and show me how to use it and nobody did. They gave us directions but they were bad. We still got a couple of questions about it. Still, I love the walk-in tub. It’s wonderful. I just wish I completely understood it. It’s pretty, comfortable and well-made. It’s everything I hoped it would be. I just wanna make sure I'm not doing something wrong or I'm missing something.

The representative went through everything with us. We got the tub installed in four weeks. The installers were super. They put up a seat in there for my husband who had a stroke. That helps a lot. Independent Home did a great job. I was very pleased with them. The quality of the tub is very good.

The installers were great. In three hours, they were through. The quality of the tub is absolutely fantastic.

When my husband gets out of the tub, he says he feels very relaxed. My husband really enjoys it. I use the shower and it's also good. It has the handheld thing too.

Ava had a video and she was explaining what Independent Home and the other ones did in comparison. She did a good job and we decided to get the walk-in tub while she was here. The first guy got here at 10 after 7:00 and another guy came about 20 minutes later. They took the doorframe off of the bathroom, got the other tub out and then brought the Independent Home walk-in tub in. They did all the work, tested it and explained it to us. They were out of here by 1:30.

Awful company. Had an appointment scheduled and confirmed twice, last time a day before the appointment, which has been moved 30 minutes later Nobody showed up, nobody called. nothing. Tried to reach them today, 2 different phone numbers, nobody picked up, no answering service, nothing. 3 hours later caught the guy from 888 number on the website, tried to find out what has happened, he told me that I have never confirmed the appointment. When I told him that this is **, he just hanged up on me. That was an attempt to install walk-in bath tub, multi-thousand dollars job, which they have reached me for. Had an appointment with Kohler, they guy from Koehler called, showed up and we have an installation appointment. On top of that, Independent Home website says that they are BBB accredited with A+ rating, they are no BBB accredit, liars on top of all that.

It took forever to get the tub and the shower in. They were supposed to come on a date before Christmas and had it done because we had family coming in. For some reason, they couldn't do it that day and it was after Christmas before we could have it done. We were down to one bathroom with about 20 people. That was kind of rough. Then, once they finally got an appointment date, they put the tub in first and then redid the shower a month later. Then it quit working for a bit. It wouldn't come on when we push the button. Nobody ever came. My husband had to call and they walked him through it. It's working and I love it. I can bathe again. The quality is good. I like that it drains fast and I'm not sitting in there freezing. Also, I like the jacuzzi thingies and the little bubbles. I feel better and cleaner using the tub, although the door is a little small. I'm a big woman and it's hard to get in and out of it because there's very little room.

When I get into the tub, there is a lever that I have to paddle and the arthritis in my hands and arms creates a problem for that. It's a struggle when I get it as well as when I get out. But that's not Independent Home’s fault. The tub is nice and I like that I can push this little lever and I have hot water. Move over, then I got cold water. I've got a shower and I can sit down and wash my feet, which is okay. I've had several members and friends take a look at the tub and one of them said they couldn't afford it. I can understand that. This was my Christmas present to me from me.

I called Independent Home, they sent a representative out, we went over everything, they gave me a quote, and I said okay and we got the walk-in bathtub. It got the jets. The installers were very professional.

I'm on the first floor of a condominium and it's a multistory building. Other companies were not interested in putting any kind of plumbing in for fear of something with the other condominiums above me. I met the Independent Home's rep once and he came up with an offer for me. We signed the paperwork and a few weeks later, two wonderful guys installed the walk-in tub. It was very nice. The only thing was they could have done a better job cleaning up after themselves.

The installers were professional and did a wonderful job. They left me their numbers too. If I have any problem, they said to call them and they would come out. I like all the things about the tub as well.

I’m very satisfied with my walk-in tub from Independent Home. I get in about once a week. The installation team was great. They did a good job.

We were looking at the pricing of walk-in tubs. Independent Home called me and purchasing a tub from their dealer was excellent. The process was completely easy and very simple. Everybody was wonderful. My mom has dementia and the walk-in tub was just a safer way to help support her with a caregiver. I would recommend Independent Home to a friend and probably use them again.

The installation of my Independent Home tub was good. However, the plumber had the water pipes underneath the drain, which should have been the other way around. I had somebody come to fix that. I had mentioned that to one of the guys who wanted to know what was the one thing that they did that they could have done better. The tub is also a lot taller than what I had expected, which meant I had to get another hot water heater. But it's good. I did the hydro jets and the bubbles and my body felt energized when I got out. The bubbles have a motor, and then the hydro jets have another motor. So, you're running two motors and it's powerful.

The sales rep of Independent Home was fun. He was really a nice guy. He still would call us every now and then to check in with us, "How's your tub?" And I'd say, "It's great." The installers were also really respectful and they communicated with us. I like that it's easier to get my mom in the tub. She can either take a tub bath or she can take a shower. The quality of the tub is great. Best thing we ever did.

The rep was a polite, nice-looking gentleman. He and I worked out a deal. He did everything I wanted to do. Also, the installation was perfect. I like everything about the tub, but I have problems with the house. We only have one water tank. It's a 30-gallon. And that thing takes a lot of water. So, I'll fix that. Other than that, everything is working out perfectly. At the age of 70, everyone needs a tub that they can sit and soak in. I have a big tub. I get in and can’t get out.

I have tile and it's still in good condition, so they didn't remove unnecessarily any of it during the installation. They worked with it, put the tub in, and fit it into the tile that was already there. They worked fast and did a neat job. It looks pretty good. What I like about the walk-in tub is it fits me just right. I use it once in a while as far as all the air and the water agitation, which is why I got it originally. I could use a massage a little bit. But the tub takes so long to fill up. I like to use it as a shower.

The Independent Home agent that came out here was really nice and helpful. We liked the experience. The installers were also excellent, did a really good job and stayed until they got the walk-in tub put in. Didn’t have to come back two or three times.

The Independent Home installers were supposed to be here, but they didn't show up. They called and said they were gonna be here, then they were late, but that was okay. When they put the frame back on the door, they ripped a bit of the wallpaper. Other than that, they did a good job and I like the walk-in bathtub. I use it three times a week. I don't use it every night because it takes a lot of water. Also, it doesn't seem to keep the water hot while you're in there and I need some of the fragrance refill. However, I gave my pamphlet away because some friends of ours came down and were interested.

The installation is still kind of happening because there was some damage done. They got the tub in somehow backwards so they had to turn it around. I have a very small bathroom and as a result, there was damage done to the one wall and they broke my vanity. But they were very good about it. The told me and apologized. They had planned on going to Home Depot and getting a replacement but they didn't have what I ordered so they had to place an order with Home Depot. The installer is coming by on Friday to finish that. Other than that, it was fine.

A neighbor of mine had a tub put in through Independent Home and I saw it and I could tell it was good quality, and the price they had paid for it was a good price. I got the same tub that my neighbor had gotten. It has all the features I was looking for. The representative came and measured and looked at the tub that was being replaced. He said that he would give me the same price as he had given the people where I saw the tub the first time. It was all handled very well. There was no high pressure but a good job of explaining everything. I paid a deposit and I paid the balance to the installers when they came to install a few weeks later. They were scheduled so I knew they would be there. They came on time and were very courteous and careful with what they did. They did not leave a mess and did a very nice job of installing and finishing the tub.

The reps were very knowledgeable and helpful. I was impressed with the installation. The installers got the walk-in tub right in there well and did a good job. I recommend Independent Home to anybody all the time. I like my Epsom salt bath. It's very good and I enjoy it. It's my own private Jacuzzi. It was at a good price, especially with seniors.

I'm loving the walk-in bathtub but I had a problem before where the water wasn't getting hot enough. I was trying to get in touch with one of the guys. Then, I talked to a rep on the fourth day and I told her that if they don't get in touch with me by the next day, I would get a lawyer. The girl called me back that evening and told me that the guys would be over here in a day and that she would make sure of that. Everything went all right after that and they finally got two guys to come over and had it adjusted.

I went with three different companies and Independent Home offered the best deal. The sales representative was good. He was friendly and he explained things. The installers took a good day. They were gonna carry the tub down the hall but when they got here, they said they couldn't get it down the hall. They had to go in there in my laundry room and take out the wall that was right there between there and the bathroom and slide the tub in that way. They did a good job putting the wall back and everything back. The model that was put in has fewer jets in it. Other than that, I'm really enjoying the tub. I like that I can walk in it and sit down and don't have to climb over the edge of the tub to get in. This is gonna help me a lot with taking baths. I'm completely satisfied with it.

My salesperson, Francis, was amazing and patient and the guys who came to put it in, Joe and Mike, were great.

The rep was very good and purchasing was easy. The installers did quality work. I've used the tub twice and I've enjoyed it.

The sales reps were very good. Everything went well with the installation. I like the tub real good. I like the convenience. I like everything so far. But we're short on the hot water right now. So we need to get a new water heater. I can only get a half a tub and they need to do something about that.

The installation went very good. Everything works good. We've already told others that Independent Home was a great company to work with.

Independent Home called me and the salesman sounded so positive and decent. He just asked if he could come to my house and show me their tub. I said yes because I was interested in getting a step-in tub. And I knew that they were expensive, but I haven't gone around looking for them. He set a date. The reps were on time, came out, and were very cordial. And it sounded like such a good deal that I went with it. Four people installed the tub, made sure it ran all right and showed me how to run it. They came at nine o'clock and they were out of here at around 5:00. They were clean, and they cleaned up after themselves. They took out the trash that they had made, and cleaned up well. The one guy was so nice. He was so nice that I liked him so much.

There are two buttons on that I don't know what for. And it's not in the instructions. One button is for making it drain fast. The other button, I'm not sure. But I like the Jacuzzi features and the air jets.

I got a call from a nice lady. She set me up an interview with a guy who offered a lot better deal than the other deal was. Independent Home beat the other's price immensely. So, I went ahead and took it. However, I've never received my bill. I can't do paperless or electronic. I gotta have paper. Because I live in rural West Virginia and you might send me an email today, I might get it in three days or next week. So, I need paper so I can pay. Also, there's a lot of stuff that is left over that I thought Mike would have come back to do, but he hasn't. The main tall shower is leaking because it doesn't have the two plastic connectors forced down better. Other than that, everything works great. I can take a big bath if I want to. If I'm gonna use the shower, I just use a little handheld one now. It helps my legs a lot.

I liked Independent Home's product. I've only gotten for one tub ride so far. It was nice on the leg. It takes a lot of hot water to get started, but that's okay. My wife likes it. And we're very happy that we went ahead and made the jump, because my wife is unable to get in and out of a tub without help. Plus, all the bells and whistles, and the bubbles and jets. If you wanna do your hair in the tub, that little hose thing is great. So, we're glad we got it.

I bought the expensive 33x55 tub. It has more air and jets than the other ones. It has everything they make including the heated seat. But it took the installers a whole day to get it in the house and get it set. Other than that, they did a good job for me. I was satisfied with the work they did. Everything was legit by me.

The installation went great. I had a problem and I had to contact them but they're taking care of me. They're doing a good job so far and the tub's great. It works as advertised.

The sales process was okay. Independent Home was the best company that came out here and they were no pressure. The salesperson was very knowledgeable, very friendly, and gave every appearance of being trustworthy and of the company being trustworthy too. Also, the installation was no problem. They installed it in one day and they did all the modifications they needed to do and cleaned up after themselves. I've had no problems with the tub and it's sealed well. The shower is a nice feature and the faucet is capable of putting out a lot of water in a hurry so the tub doesn't take forever to fill up. It drains very quickly too. Independent Home has contacted me to check to see if I'm satisfied. They've done that three times, which is a very good follow-up.

The sales rep was really nice and he gave a lot of information. The installers were real nice too. They did their work, cleaned up, and left. I use a walker, so the walk-in tub helps me out a lot.

My wife doesn't fit well in the bathtub. It's going to be removed and they're gonna put in a walk-in shower for her. I had to go through quite a few times to try to get ahold of somebody to get back to me but once we did, they were working on it.

The sales rep was really nice. We set up a time for the installation so both my husband and I were there, and he was really nice in talking to us. It was such a fast process. We met with him for a couple of hours. He measured our bathroom and then we did the application, got approved, and it was not even two weeks later when they were installing the tub. It was incredibly quick.

When Randy from Independent Home came in, he was nice and personal, and knowledgeable. So I just told him, "You know what? I don't know if I can afford it. I don't want to really do this. I don't want to spend this money." It was 15,000. It's what he quoted me. He said, "If you are making a deal with me today, you get $4,000 off." I said, "Okay. Sign me up." And they came out. They came when they were supposed to and did everything they were supposed to. But the thing they hook on the wall, they forgot that. So they're mailing it to me. Also, there was drywall dust in my house afterwards, which I had to clean my house. That's what happens when you do construction. But they told me it would take five to six hours and it took them three. They were the best people I've ever dealt with.

Rose, the lady who sold the tub to me, was sweet and did a great job in explaining. I liked her. The guys who did the installation were good guys. They did wonderful work and they were nice guests. They were clean though they shouldn’t lay their tools on people’s granite. It wasn’t a big deal. I was not mad about it, but somebody else would be. I’m pleased with the Independent Home tub. It has been good so far.

I had a very good experience with Independent Home. They had a very good salesman and the workers were excellent. I'm happy with the service that they provided. The guys who installed it were very polite and nice. I just would like an instruction book that I didn't get because they didn't have any. They were supposed to mail me one and I'm still waiting for it.

The Independent Home tub is very nice. It would be nice too if you were able to get into the tub after it was already filled, but it's cold. The massage is good though. I have fibromyalgia and neuropathy in my legs. The restless leg is one of the worst things and the neuropathy. Both of them together is almost unbearable. So, I've been pleading with my husband to let us get the walk-in but it's so expensive. We decided we'd give up something else maybe, and do it. And since we got it, I don't have the episodes as frequently. When I do, I jump in the tub and it soothes the ill. The episodes of extreme pain has slowed down and even the restless leg. Life is a little better.

Independent Home did well. The installers did a good job and didn't make a big mess. They knew what they were doing and were able to explain everything about the tub. It’s the Dignity model and it's got about everything on it that you can get. It’s got the whirlpool, the air, the aromatherapy and the handheld shower. But if the tub was about 8 inches longer, that will make it a whole lot better for me.

I had a gentleman come over and show me everything and give me the quote. Once I agreed to it, the reps came and started working, and I had my tub within two days. I like everything about it. I noticed the first time I used it that the water has to be so high in order to turn your jets on and I float off the seat. We turn those jets on, and all of a sudden, it lifts me up. But it's nice, because with my pain and the joint pain, it helps relax me. I love my experience with Independent Home. The people who were here to put it in were very friendly, courteous, professional and polite. They came in and worked non-stop. It was a family of a father and his son and daughter. It was super nice.

The installation was great. They had to take two days to do it, but it was good. Independent Home is reputable and easy to work with.

The salesman from Independent Home was great and the people who came and put in the walk-in tub did what they were going to do then left. But I signed up for two hand bars and they only put one. I called Independent Home and some guy named Brian said he was going to send me one. He also told me to call back, so they could help me or have somebody put it in because I don't have anybody to do that for me. Other than that, I'm enjoying the tub and its spa-like feel. It's easy to get in and out of, too.

I have MS, and I feel like I have my safety back. The installation crew were amazing, I couldn’t lift my foot to go into my tub, so Kevin built me a lower step so I can safely get in my tub. This company will customize for your safety. As a bonus, they left my bathroom nice and clean. Independent Home is very reasonable with their pricing as well.

The Independent Home representative that came out was very helpful and knowledgeable. He did some measurements. It was a pleasant experience. The installers said they would be here between 9:00 and 9:30. I had to run out and do an errand beforehand and they were here when I got back. They pulled up 20 seconds before I did. They brought everything in and they set everything up. They had to take apart the door to get the tub in then they put the door back together. They showed me how to use the tub and they cleaned up after themselves. The quality of work that they did for the tub is A+.

I got the base model with the sauna and I paid more than I wanted to for it. But other than that, my experience with Independent Home was good.

I like Independent Home and the tub that I got from them. Since having it, I'm more energized.

I like the water jets and the air jets of my tub. When I bought it, the rep I talked to was knowledgeable and laid back. All the facts were right there and there was no pressure. Then, the installation was pretty quick and well done. The installers went the extra mile to get it in.

The installers were a father and son, and they were very courteous and helpful. They also answered all my questions. But I saw Independent's ad in the paper and I showed them that when they gave me the quote that it was 2,000 off. They upheld that and I was very well satisfied with my experience.

The installation of our tub went fine. But I asked for a schematic of how the thing operates - the connections and all that sort of thing. I never got it. It would be good to make the schematic readily available. My electrician had a question. They brought one wire over to the panel and did not connect it because I told them not to. The house is still under construction. We didn't know if it was 120 or 240 volts.

Independent Home was considerably less expensive compared to Safe Step. The Independent Home rep was very assured about his product. He was telling us that they were the manufacturers of the tub and that other companies like Safe Step used their tub. He misled us a little about how long it was going to take for the tub to be installed. The installer was quite good and I was a little surprised as he did the installation all by himself. It took four days but it was not due to him being not capable of it. It was that he had to do more work to get it in the space because the cement on the floor wasn't perfect for what he needed.

We had a great experience with the representatives. They stayed here how ever long it took to answer all of our questions. We already picked another company and had an appointment scheduled with them, but we ended up canceling them. The Independent Home installers were excellent. They were very efficient, and other than the bathroom shutdown, we didn't even know they were here. They went about it and got it done. We have a very tight space, so it took a little longer than everyone initially expected, but it came out really nice. We've been very happy with the tub. We encountered a problem the very first night wherein one connection wasn't quite tight enough in the basement, so we had a minor leak, but they got someone here pretty quick.

Bottom line don't buy this tub. Installation is so bad, leaks, not done correctly and no response from Independent Home only to tell me for 3 1/2 months they haven't forgotten me they are trying to schedule. They knew the problems before the installer left day it was put in.

We like our walk-in tub very well. I was the one that had a little experience with this. I had to take some major chemo a couple of years ago. I got very weak and I got in the bathtub a couple of times. I managed to get out on my own. I realized how easily I could get stuck in that tub and not be able to get out and that was very concerning. We've been telling our friends about our walk-in tub because we have another friend that lived a mile away who got stuck in the bathtub for eight hours overnight.

They were all very good at Independent Home. The man that came here was very nice. He did a presentation and showed us pictures. Also, the installers were very fast. They were done in a few hours.

A lady came out and she explained everything. Independent Home's policy was nice so I liked that. The installation was clean. The team was nice to talk to. I let the tub set for three days before I got in. Once I got in, I liked it. They're good on my knees. I’m satisfied. I already recommended Independent Home my sister but she said she gotta give a down payment first before she started anything.

The sales reps were good, and we’re happy about everything. The installers were also great. It was just two of them and I don't know how they got the tub up there, but it's in and it’s being used. I like the tub because I get in and it's very nice. I had four back operations, and using the tub helps my back. My husband had a back operation, too, and even my daughter had one as well.

I was looking around for bathtubs, and Independent Home came out before the pandemic. They're nice people, so far. We got the top of the line tub with everything, and purchasing it was easy. The installers were great too.

The installation team came in 8:30 in the morning and they were done by 3 o'clock. They did great, and I love the tub. It cost more than I thought it was going to, but it's doing what I want it to do, so everything’s good. The reps also told me, “If you have a 40-gallon water heater, it's not gonna be enough,” so I had to get a new water heater, which is coming Friday.

Independent Home was the first one that called me. Their sales reps were very good. Everything went well except the installation got delayed twice. The first time, it got delayed a week because they shipped the wrong tub. The second time, I don't know why it got delayed, but it took a few days. The installers were also very good and they did the installation pretty fast. I love my new tub except for the fact that I freeze while it's filling up. My husband says he wishes there was a heater in there to keep the water warm.

I was looking for a tub because of the situation that my husband and I are both in. Someone called me from Independent Home, and they came out and talked to me. We knew we needed it and the person that I talked to was not pushy. We've got the one with all the bells and whistles with chromotherapy and aromatherapy. As far as the installation, I got a call from the installers that they were on the way, and they should be here in about an hour. When they got here, they called me to let me know they were outside and they were setting up. They came in to look around to see the path that they have to go through into the house first, and then they went back down.

I love my new tub from Independent Home. I like the hot water and the soap feels so good. I was satisfied with my experience. Their people were very good, very polite, and they did good work. They didn't break any of my floor tile or the wall tile. They just cut out what they needed to and wrapped the cabinet in some kind of heavy paper so it wouldn't get scratched.

My bathtub from Independent Home has everything I wanted on it. It has the ozone and the air, and it clears out the water. I didn't want to be washing in someone else's water. I really like the jets. The Independent Home rep was a super nice guy, and his presentation was very good. He is a Christian and I felt like he was honest. The installation went very well. There were two older guys and they did real good.

The man that came out here to introduce me to the tub is a true godsend. He's a very polite man and I would do business with him again if it comes down to it. Also, the workers are very good. They got their business done and they were out. They took me in there and showed me how to work the tub. The tub is amazing. I'm able to sit down and do it all by myself, fill it up, make bubbles in it, and take the bubbles out of it. And it's made a whole lot of difference in my skin. Before, my skin would just peel off but now, I can go to my friend's house and not worry about leaving skin everywhere. My life has been impacted so much by this tub. The main thing is I can bathe myself. I can wash my own body off and I can sit there for as long as I want. I can get in and out all by myself.

The sales rep stayed out here for about five hours with me just talking. We laughed and talked and I loved him. Also, the installers did a tremendous job. This one guy who has been there the longest was the one that was doing all the talking and he was terrific.

Independent Home did a fantastic job. I liked the company's reliability, lifetime warranty, and price. The customer service reps were great. They really handled everything very professionally. Everything was done really well. The only thing is we thought our hot water heater was big enough to keep the water hot enough but I can get it about three-quarters full, and then it starts turning into ice-cold water. So, I'm gonna have to get a bigger hot water heater. Other than that, I love the tub. The jets are wonderful.

I appreciate that I didn't have to start my payments right then. Independent Home gave me time to put away some money and save up. Greg the rep had all the information that we had talked about earlier and he knew exactly what I wanted. It made everything go smooth and fast. The installation crew was quick and they cleaned up after themselves. They were really professional and they didn't disturb me at all. The tub is different from my other one as far as the jets are concerned. They don't have the jets to where you can turn on different parts when you are sitting in the tub.

Independent Home's sales rep was very cool because he casually mentioned that they had a finance program and I availed of that. But I knew I had the money to do it, so I didn't really bring it up when the guy came to set up the tub. I gave them 5,000 upfront, then I told them I was going to finance the rest of the other 6,000, and he got very upset by the fact that I didn't tell him that before he set the tub up. He was very unprofessional and and when he found out I didn't have $11,000 to give him right then, his whole attitude changed. He contacted somebody that was in his upline and the guy that I talked to ran a credit check while the guy was here. The credit check was approved and he told the installation guy to go ahead and complete the installation. But he was going to take it apart where I couldn't use it. So that guy needs to know a lot more about business.

The people were very kind and understanding and we're happy with Independent Home. The only thing that was a problem was the installers didn't come early in the morning. They came after 10:00. But it was because they had to go all the way to Orlando and pick up the tub. So they started a little late, and they ended late in the evening. But they did the job and we were pleased with what they did. But we didn't get enough hot water to fill it up over the jets. So we had to wait for the hot water. We have to put in a new instant hot water to get more hot water to fill the tub. But we have no problem using the shower until that gets installed. We have the product to put up, but we're having a little issue having it connected so we would get enough hot water to cover the jets. But we're dealing with that.

I liked what Independent Home presented. I was gonna get a walk-in bathtub earlier, but it’s too much money. I couldn't get one and I struck a good deal up with them, and I took it. I called them and they came out and we talked face to face. Their installers were very courteous and we talked quite a bit. That was a good conversation.

Our walk-in tub from Independent Home is working out well. I researched walk-ins for over a year and the price was outrageous. The companies ought to come in and give you a basic price for the top of the line and then start working it down with these promotions. Most of them do that except Independent Home. They didn’t because I told them that I had researched and I knew what I was getting.

I love everything about our tub from Independent Home. It's like having a hot tub but not having to deal with all the chemicals and stuff. I'm glad we got it. It's come in handy a lot.

The rep didn't push anything. They had a good deal and the tub came a lot faster than I expected. I'm completely satisfied. If something had to be changed, they changed it. The tub wasn't quite as long as the distance I had and they filled it in. So now I have a ledge and it's fantastic. The tub has been very nice so far.

My mom, who is 95 loves the walk-in tub. The reps were very nice and the installers were really good.

The salesman from Independent Home came by and demonstrated to me. He was very nice. I haven't been able to use the tub because I tried it one time and it turned cold when the water got to my knees. So, I had my grandson come and turn the heat up on the hot water heater because I wasn't gonna get another hot water heater. That was a new one. I haven't tried the bath part since then. I really prefer a shower, but the shower really doesn't have a lot of pressure and it really bothers me. Also, there's a dial in the middle of the tub and nobody will explain to me what it does. But other than that, I like it fine.

I believed the Independent Home sales guy that came out and made the visit and the lady that I spoke with about their tubs. They were honest and I felt good about using them to make the purchase. The installer came out in two days, did a great job, and cleaned up well. So, everything's fine. I got the tub for my wife. She likes it. The quality has been fine.

The main reason I bought this tub in 6-19 was because of reviews by Consumer Affairs and their promotion of Independent Home tubs 'because' of life-time warranty of parts and labor. Little did I know this was only as good as the paper it was written on. First of all, it says 'Lifetime Warranty' online and through C.A. BUT, when you receive your instructions and p/w with tub it states only one year! I verified this w/ Alan, VP of company who brushed off and claimed his secretary made a mistake w/ p/w. (1st Flag!)

We have recently had an independent tub put in our home. While the tub looks great we have not been able to enjoy the benefits of it. When we purchased it and had it installed, everyone from the salesperson to the installers told us that our 50 gallon water heater would be adequate and should have no problem filling the tub. It is not! While we can fill the tub about halfway with bath temperature water it will turn cold once you get the water to the seat. Now we are going to have to spend about $3,000.00 to upgrade our water heater to one that will actually fill the tub. Then we can actually enjoy the tub with all of its benefits.

Independent Home sent one of the representatives out and I spoke with him. He answered all of our questions pretty much. I did some more looking around. I finally ended up with him, and I've been very happy since. Three men came out for the installation, and they've got that thing down to a science. Everything was perfect. They did a great job. As far as the tub, quality is good. The features were everything we talked about. It's working very well for my needs. The whole transaction was handled very well and I'm very pleased.

I couldn't use the water tap faucet outside in the back. I contacted Independent Home and they said they would look into it. That was about two weeks ago. Other than that, the installation was great and the guys were super. I have the tub for about a month now and the quality seems to be good. The water pressure is not very good, but it's not bad. And it's easy to get in and out of.

Independent Home seemed like they were more responsible and less fly-by-night people. Also, the tub is guaranteed for life. Everybody that came through was good people, and they did the job good. They got here on time. It didn't take them very long to do the job. They did exactly what they said they would do. When they brought the tub in here, they set it up in my living room and had me get in it before so I would be satisfied with it. It was okay for what I needed it for. The guy that came after, where they had to cut the hole out of the wall, did an excellent job. I've hired him to do some other work for me. The only thing is that I’m a pretty big guy and the tub is a little tight for me. They could make it a little bit wider. But it’s okay. The bathtub is perfect. But the price is kinda high. A lot of people that need it could not afford it.

The installation guys were very friendly and took care to cover the carpet, and did not leave a mess. However, they didn't seal the drain holes that they cut, so when the wind blows, it comes in the house. I got up in the middle of the night, and I could see light coming up from the floor where the tub sits on the floor because they didn't seal things underneath there and the yard light was shining inside the house. They came back and sealed up those. Then the air that comes out of the jets when in the warm water was cold. I don't know if there is something I need to adjust. Other than that, the tub works great and exactly like it's supposed to. I love it. The problem that I'm having now is getting enough hot water in it because my hot water tank is small.

Independent Home had a good price and a good product. We love it. My husband likes the wave feature that it has. I just like to be able to get in and out of a tub. I'm very pleased about that.

Independent Home's rep came out for a visit to give me an estimate and I bought my walk-in tub from there. He did a good job and I bought the Destiny from him. Then, the installer guy came out, tore out the old tub, and put in a new one. It was pretty simple and I was very satisfied. So far, the tub does what I need and I like being able to sit down when I'm taking a bath or a shower. I've also recommended it to some people.

I like our Independent Home walk-in tub. The installers did a good job and we anticipated the destruction but they didn't go to a lot of effort to fix some other stuff. They ripped up a door jamb and put it back together afterwards. But they left gaps and my husband had to go back in and refinish two of the door jambs after they left. There were painting gaps as well because they had to do some cutting and carpentry. But we wouldn't give anybody a bad mark for that.

The sales rep was really nice, friendly, and seemed to know what he was doing. The installation took about three days and everything looks good.

The sales rep from Independent Home did a good sell but we had an issue where they were gonna try and raise the price when we had a contract. I called him several times and texted, and didn't get a whole lot of answer. All he had to say was that he was on vacation and that he understood our issue and would contact us as soon as he gets back. Finally, he called and decided to do a three-way with the manager who told me not to call the salesperson anymore. That was a little juvenile because all he had to do was tell me to call this number instead of the ignored calls and texts. They ended up going through with the contract that we both signed. We got the tub in one bathroom and the walk-in shower in the other bathroom. The installers were excellent and the quality of the product was good.

I had three people come out. Out of all three, the rep of Independent Home was the most pleasant. He was also very knowledgeable about their product, was willing to work with me as far as financing and understanding financing. It was a family effort to purchase the Independent Home for my mother and Independent Home went that extra mile in breaking down the different financing available to us. I also like their price.

Independent home sold my dad a $16,000 tub, took the old one out, busted it up and threw it away. I don't appreciate my dad getting taken advantage of. He was in a very bad situation. He couldn't get out of his chair but he wanted the tub. The salesmen should have assessed and be smart enough to ask instead of taking advantage of an 85-year-old man. He's gone and now we have this tub. Who's gonna pay for it?

The Independent Home rep had a more expensive tub he tried to sell and he covered up the less expensive price tag with his thumb. Also, the installers were very nice, did a good job and cleaned up after themselves. I like the door wider or swing-out. A swing-out door would be good. Other than that, the tub looked good.

Independent Home had the program that I wanted for the circumstances I live in. The first tub came but it was the wrong size. We rescheduled for two weeks later. On the day of installation, David led a team of three and it went smoothly. The tub met my needs very well. My concern was safety and it has allowed me to stay in my home. The fact that I can step three inches often, know that I'm safe getting in and out. The crew installed grab bars as well.

I talked to someone from Independent Home last week and I have a little problem that I need the service guy to give me a call. The lady said she would call them. But they haven't called me. Other than that, the sales rep and installation crew were both excellent. There are a lot of the normal bathtubs that people just turn them on and hop in. So, ours is a little better.

My husband called the place where we could get an Independent Home walk-in tub and we liked the way they brought it out as well as the way they talked to us about it. They also gave us good advice about which was a good one for us. When our tub was installed, the guys did a good job. They worked hard and explained everything. So far, I love our new walk-in tub. But we needed a better hot water heater and I wish I knew that ahead of time, because when we took a bath, the water wasn’t hot and was cold too fast. So, we had to get another hot water heater. Then we had to up the element thing to make it hotter. But it works great now and it’s been relaxing on my back and my legs. Since using it, my legs and feet are not as swollen as much.

The unit itself is excellent. It's working fine. My wife is getting great benefit from it. The only concern I have is I'm trying to get copies of the documents that I signed and I haven't been able to get them to send that to me. I have some, but they should have given them to me when I signed them. I shouldn't have to be going through what I'm going through to get them.

I was looking for an upgrade and Independent Home happened to come up. The salesman was nice and he explained everything. So, I decided to go for it and their guy installed the tub within a day. Although some other guys came by, they were undecided. But the second guy came and he was a little more experienced. So, he made it work. They could have made the entranceway a little wider but everything else seems pretty good. The tub is doing everything that the salesman said and since I got it, I'm getting a little more circulation in my legs and feet, so I'm pleased. I had family that came down and when they used it, they were pleased with it, too.

I bought the tub because my wife enjoys taking a bath and she’s at that age when we’re not able to get in and out of a conventional bathtub. I got the Supreme model from Independent Home and the reps did a great job. I'm pleased with the result which I got. The only problem is that the water pressure at my sinks is very low now but the water pressure on the tub is strong.

The people that came out here were wonderful. They were very professional and I appreciated that. They spent most of the day doing the job because they had a lot of stuff they had to do and more to do that this isn’t a typical area than they did in a normal area. But they got the tub in and I'm very, very happy with it. I should have had it long ago. I have a problem walking and my leg definitely needs massaging, and the tub is ideal.

Independent Home had a girl install our walk-in bathtub. She installed it all within a day and a half and I was pleased with the way she did it. I'm satisfied and happy with the way everything went and even with the salesman I talked to at first. He explained everything. The warranty is a lifetime, too. Now that we have the product installed, it’s pretty easy for my wife to take a bath. She enjoys it okay.