Independent Home Reviews

The installers were really nice. Nice tub. I cannot wait to enjoy my tub and enjoy it taking the risk out of me falling. Long installation but it will be worth it. It took around 12 hours for completion.

This veteran owned American made business was very prompt and polite. They weren't pushy and met me where I wanted to be on product and styles. I would recommend them to my friends and family. The quality of product they bring is top notch and the have a true 100% lifetime guarantee.

The salesperson was very informative and nice and the installer did a great job and was very professional. The tub is very pretty and I am very happy with the Experience of using it. My grandchildren cannot wait to take their turn in bathing. I have rheumatoid arthritis and the water, jets and air jets along with the massager and heat helps with this disease.

From the first phone call to the completion of the install everything went smooth. James the salesmen was very informative and explained everything in detail. The installers Jacob and Dennis were very diligent on installing the tub. Made sure we understood the process. They did an excellent job and the workmanship was phenomenal. Thank you all so much for a job well done.

The whole experience was great and Matt and a very friendly, This is something my wife and I needed, we were worried about being pressured into buying or treated poorly but it was great, I would recommend them to anyone.

This company is a joke. The sales rep lied about what we were getting, The day they came out to install it which was only supposed to be 1 day well it wasn't. It was almost 3 weeks with no tub and they had already removed my original tub, the 1 day they brought out the wrong size tub due to salesman putting wrong size on paperwork, then the sales rep told us we were getting a Walk in tub and that was also a lie. It was a walk in shower with a seat, but when they brought the wrong tub I called them and sales rep told me he ordered a larger tub with the door opening to the outside of tub but it was not true. The tub opened inwards. My husband is a very big man and can barely shut the door to shower.

My Dad is aging and wanted to have a safe option for enjoying a relaxing bath the safe way. Trying to take a shower with a less than safe shower seat was getting very tricky. Since his balance was sometimes off, we thought the safest way to go was with a walk-in tub. Our sales person, Joel ** was great and never tried to oversell us. Our needs fit well with what they offered to us. A very smooth, professional and ethical process. I would recommend the company based on my experience. My Dad is happy.

Pete was a great rep. Independent Home is a great company. I got the highest quality with the most features for the absolute lowest cost. I am looking for to the benefits from the hydrotherapy for my back.

The company that I'm reviewing is one I had in my home. I felt that they were pushy over phone. Independent Home was ¡ One call set appoint come out and discuss want. I wanted. The sale Rep. Andy made feel very comfortable. He show me exactly how thing would be installed, my discounts. You see I'm a VET, 76 yrs old and I need a Walk In Tub. Right now I cannot afford 15000. But that's not the company fault. Any person who reads this may help. Thank you

Charles was very nice, courteous, & professional. He was honest and upfront with everything. They worked out an affordable option for my dad and helped with choosing which product was best for him and his situation.

Our salesperson was courteous but we were not happy that he did not convey to the company that we wanted the walls done differently. When taking out the old tub we wanted to gain as much space as we could. The installation team changed what they could. Also we were not aware the payment plan is a new credit card with Synchrony Bank. We feel this should have been related to us from our salesperson. Overall we are happy with the tub and install team, just not so much with the lack of communication from our salesperson to the install team and payment plan.

Peter F. was very professional. He let me know that they make all the bath tubs in the US, which is unique in this day and age. We talked about what I wanted, then I took him to see the bathroom. At the bathroom he took measurements and sizes of walls, doors, and ceiling. He also took measurements of the back door and entrance.

We have been talking for some time about getting a walk in tub, Independent Home made it possible. The installers were very professional and friendly. The installation was completed in one day. The installer showed us how to operate all of the functions of the new tub and cleaned up everything. The installer removed all of the scrap from the demolition process. We couldn’t be more satisfied.

Very happy with the results, installation was great. The team was professional and did the job. The tub works as advertised. The whole process was seamless and was completed in one day. Happy we made the decision to purchase.

Michael ** was amazing, polite and very informative. Was able to explain in detail the benefits for my mother regarding both the walk-in tub and shower. Would definitely recommend Independent Home!

Great company, great sales representative and everything made in the United States of America. Representative was timely and very knowledgeable about the company and history of the company. Lifetime warranty.

Peter was very knowledgeable about the process and the equipment and fixtures of the tub. And he was very helpful in helping me find the best tub for my bathroom. At the most economical price I could get.

Peter was excellent, he explained very thoroughly all the features and benefits and was very low key and informative. I will recommend Independent Home to everyone. Looking forward to our spa and soaking safely again.

JJ ** did a great job explaining the tub and how it will benefit my wife and I. He made it affordable with monthly and daily promotions. Just want to thank this amazing company and I’m looking forward to the installation!

Mark the salesman was amazing! He had a great attitude, he answered all my questions, and got me a great deal for me as being a senior citizen/veteran. He didn't make me feel over-pressured to settle and accept the same day. I would highly recommend this company!!

Peter ** did a great Job explaining the product and was very knowledgeable of the product. Peter also took his time and answered all our questions. I highly recommend Independent Homes for Bathtub and Shower replacement.

Salesman was knowledgeable, friendly, patient, thorough. Answered all questions. Tub has lots of features. Very happy with decision and value for self and home. Thanks for improving my life and future.

I was surprised how expensive this was, and that there’s been no follow up from Independent Home on our satisfaction, or lack of. We received a box from I.H. a couple of weeks ago, but no one has been here to pick it up.

We reviewed 4 walk-in tub companies. Of all of them Independent Home came in with the best price and warranty. The territory manager was very knowledgeable and listened to my concerns intently. I will submit another review on the installation once it is installed. West Shore, Re-bath and EZ-pro were the other vendors that we reviewed.

We found Independent Home online, and the experience has been good. The sales rep measured everything and the installer didn't mess up anything. The walk-in tub is easy to use. It feels good on the hips.

The rep was great. One of the handles broke off of the tub and it needs to be replaced. But it was a good price.

High-quality. Great installation. Great person. Highly recommend. Price was better than the competition. Definitely worth the money and they are awesome to work with. Don't hesitate to call. On time. I'm super happy.

Michael ** is very informant and very courtesy, very friendly. I can't wait to sit in my walk-in tub. And it was a pleasure talking with him and visiting with him. He was very helpful and even helped me with the camera.

Michael ** was very informative and very complete with the information. He answered all my questions. The pricing was the best that I have had with 4 other companies. I am very happy with my purchase.

They are very helpful in understanding what people need, how to help you as the buyer. They go through every last detail and quote with you to find the price range you need to make it happen. They are truly helpful in helping us understand and imagine what the walk in tub will look like and all details with it.

Fast response and Excellent customer service! Sales man was very professional and did a great job explaining product and all of its features, this is for my 80 year old mom that’s having problems with showering. Even with grab bars and portable chair she has taken a few falls, my neighbors have similar problems with their parents so I will also be recommending to my neighbors. Product seems to be exactly what we are looking for!

Presentation was very thorough and informative. It helped with the decision to purchase a tub. We are so excited looking forward to installation. We are grateful for Stephanie ** taking the time to explain the system annd answer in questions we had.

Bill came out to my home today and was able to help me find a spa custom for my needs and still fit my affordability. Bill made it very easy to understand and feel comfortable to move forward with the project. They sounded like a good and reliable company. I needed to get in and out of the tub by myself. I would recommend Independent Home because of product quality and customer service.

I was looking into a walk in tub because of several health conditions including osteoporosis and RA. I met with Eva from Independent Home, she is very knowledgeable about physical therapy and I learned some things I did not know. I am looking forward to the installation and starting my journey to better health.

Very respectful when they come to your house to talk about what they are going to do and explain everything to you. They go over every detail. Very friendly to your household. Very kind. Respectful people.

The walk-in bathtub was everything I expected and more! The two guys installing were very professional. They knew what they were doing and answered any of our questions. They also did a very good job.

The Sales Representative was very informative about the product and nice. Like the fact that they are warranty the product for a lifetime. l and it will be able to remove if you moved. I like the price of the walk in tub.

The tub looks amazing. I’m hoping with use my shoulders will get better. This tub is top of line quality. It was installed with no issues at all. Instructions seem simple enough. The moment of truth will be when I sink into heaven of massage.

From start to finish everything went very smooth, from the salesperson to her boss to the installers, everyone was nice and friendly. The installers were respectful to us and our property. Good Job!!!

Great job in their representing the company. The salesman showed us what they were selling and the benefits. The product was exactly what he described and well worth the price. He try to help with all my needs.

William came out today and presented the benefits of their product. He did an excellent job. He explained the process and the cost. Plus he worked with me on financing. I would recommend him and his company to anyone.

Lonnie did an amazing job explaining everything and showed me how it would help me with all my ailments. The tub is amazing! The micro bubbles really help my edema and bring a ton of pain relief. The tub itself is if very high quality material.

John came to my my house twice. He had to come twice because I had another appointment. He explained everything and did everything he said he would. I had a wreck and have two screws in my right knee. I am looking forward to getting my tub.

Peter was great. He explained every feature and answered all our questions. Very knowledgeable. He walked us through the installation and what to expect. Can't wait until this happens! What a great addition to our home.

Great salesman, polite and a great person that has great knowledge of the products. Explained everything in a way that makes sense and very thorough in everything he shared. I'm looking forward to a safer bathing experience for my husband and myself. Thank you Independent Home for sending Jon.

Great crew. Wonderfully impressed. They were on time, cleaned up well at the end of the day and did not damage anything. The tub is well made and all features work well as described. They answered all questions with patience.

Great, informative, friendly service and installation...Clean install of a great product that works beautifully...I'd recommend anyone to them for their bathtub needs or information...Pricing is affordable as well....

This visit was a pleasure. Mr. ** is very personable, professional, and knowledgeable! I appreciate your help. I called initially due to safety concerns with my existing tub and advancing age. My mind has been set at ease.

Paul, came to our house to provide us with a quote for a walk in tub. Paul was very knowledgeable about the product we inquired about giving us get details and awesome picture examples. Paul was very professional and super friendly..

Fantastic new shower installed in the prescribed 2 day time. Very professional and friendly service. High quality. Cleaned up every day and worked hard to get it done. Pointed out areas of concern on other things to let me know.

Updated on 09/26/2024: Jesse, Renee & Plumber were very pleasant and incredibly patient with all the obstacles due to my incompetent Condo Association. They stayed until the job was complete. My tub looks beautiful. Thanks!

2 Gentlemen who came to install were very courteous and did an excellent installation. I am very pleased and looking forward to my first-time use tomorrow. And the new tub looks great in my bathroom!

I am very happy with both the product and service I received from Independent Homes and its representatives. The supervisor was very knowledgeable and informative. The installers were both professional and knowledgeable. The entire experience was great and I highly recommend Independent Homes.

As everything was explained I had some questions which were answered and explained to my satisfaction. Eva was a delightful salesperson, and also very helpful during the whole transaction! We felt like we had a trusted family member helping inform us of the pros and cons of the sales!

The best customer service around in a long time. Billy ** went above and beyond to get me in my Therapeutic Tub for my fibromyalgia and Polymyalgia and I would recommend to anyone. The tub is recommended to help with stress and tension.

Mr. John ** was very clear with his information. Mr John got me very excited about my vacation trip. Even more excited about my tub and my new lifestyle that coming with it. So thankful for Independent Home.

Devonte and Independent Home were wonderful. They did an excellent job and the communication throughout the entire process was great. Definitely recommend and I'm telling all of my friends and family.

Great experience with John. He was very helpful in this process. Not to mention on time and thoughtful..Saw my needs and met them. Very professional and convincing. Looking forward to this great experience.

Wife struggled getting in and out of old tub. New walk-in tub from Independent is wonderful. My wife hates showers and is now in her glory. The price for this tub was far and away the best around. Warranty is great. Installers were terrific.

Everything was explained in detail and all questions got answered. She was very kind and didn’t mind our animals we have. Also helped me fill things out and made sure everything went smoothly. Overall great service.

I usually do not write complaints. But have been unsuccessful in contacting the salesperson Jon **. I hope he gets this message. About a month ago I purchased an Independent Home 28x48 walk-in tub and shower. When Jon measures and recommended the shower size I should have been informed it way too small to work. The problem is I cannot shut or open the door unless I am sitting down. I am a small person. My family members who visit are much larger. I dread to see how they handle getting in and out.

The installation of the walk-in tub took one day though it was a long one. The guys from Independent Home were very nice and cleaned up after they were through. Everything was good and right this minute, we're very happy with the walk-in tub. We use all the features and we're very satisfied.

I liked what the second guy who came out from Independent Home said and I went with him. He had a video and showed me some things. It took a few weeks from the presentation up until the installation was done but the installers did it quickly. I like Independent Home. They did a good job. I like being able to walk into the walk-in tub.

I June 30th or so and had the schedule for the install on July 3rd. The job seems to went well. The next day my wife went to use the tub and we had water everywhere. To the point where it dripped through the floor to our downstairs family room and soak the carpet and some boxes I had in storage. So I called the salesperson and she said she would contact the company and have somebody call me. That was July 5th. No call so I text her and she said somebody would get back with me nobody ever did. The weekend went by and today is Monday July 8th and finally I called the installer Direct. He promised to have somebody out tomorrow Tuesday to fix all the leaks.

I had some difficulty at first with Independent Home because the person that I contacted was very rude on the phone. When I spoke to the salesman, Avi, about it, he immediately knew who that person was and said that he would take care of it. Avi made up for it, and he was very pleasant. So I went ahead with Independent Home. The installer, Tony, was absolutely terrific, and I can't say enough good things about him. He was a perfectionist. He was dependable, on time and did the work so well. I like the ease of getting in and out of the tub, and the overall quality seems to be very good. I'm pretty happy with it. It's very simple to use.

The guys who were doing the install were excellent. They knew their stuff and were efficient and neat. They laid down stuff to protect the carpet. The tub is well-made. Its features are very good. It does everything I want it to do so I like it. I've got a 50-gallon water heater and to make it work right, I have to turn the temp up a little bit. Otherwise, there's not enough hot water for it.

I like my Independent Home tub. I can easily walk in and there's enough water pressure. I can sit down and wash my hair easily by leaning over. I got the hand spray but it makes it so much easier for me to get down there and get my hair and feet washed. I also like the seat warmer and the jets. The only thing was they gave me some instructions on what all those buttons did but when I push the button that's supposed help drain it faster, it doesn't drain. There is another button that you could push on the left-hand side that's supposed to let off the small jets but I don't see them doing anything. Also, when the water starts to drain, I can hear the water in my toilet bubbling then I start smelling sewage coming from my drain. My son was telling me there's supposed to be a flap to keep that from coming in. I have some plumbers here right now because I'm getting all my plumbing updated. They're gonna be working on that.

Independent Home's sales rep was very kind. Also, the installer was nice. Ran into a couple of hiccups and was good about fixing it, good about telling me about it. At first, one thing didn't work. It wouldn't go up and down, and refill at the end. But they got the part, came back and fixed it right away. The only issue I have is I had a 50-gallon water heater and it did not work. So, we ended up putting in a new one thinking that mine was too weak and that was not big enough. We had to get an 80-gallon one. So, I would be very strong on suggesting that people know that upfront. We even got a booster and that wasn't enough. Independent Home needs to be more honest and clear about that.

I love my Independent Home walk-in tub. It's easy to get into. I wish I had a shower up on the wall. But I got a handheld shower and that works. It's easy to use. And my feet clap when I get in it. The installers did a great job.

Purchasing from Independent Home was fairly well and the sales rep was very good. He was very nice. The installers were efficient and cleaned up. They were in and out in no time. I love the micro bubbles on the walk-in tub and overall, the quality is great. If I had known it was gonna be this great, we'd have done it a lot sooner.

The sales rep was great, and installation went good. The install guys got in and did what they were supposed to do. The walk-in tub is convenient for me taking a bath, and I like that I can get in, sit down and take a bath. I needed a walk-in tub because sometimes I wasn't able to get in our tub 'cause I got some toes cut off.

Very professional, very friendly, easy to talk to. Answered all my questions. Had an extensive knowledge of the product. I was elated with the prospect of doing business with him.. I'm so excited about getting my walk in tub.

Billy ** was my salesman. He was very caring, understanding, and patient with my disability and hearing loss. I did end up buying a walk-in tub from Independent Home. The company overall, was very good with me from discounts to financing. They care about their customers and take care of them. My 2 installers, Jason ** & D’Antre ** were exceptional. They worked very hard in getting this tub into my small bathroom. It was NOT an easy job but they did it flawlessly. This whole team was amazing. Independent Home should be very proud to have them as part of their company.

From start to finish a very professional company. The salesman was very thorough and understood our needs. The installation team consisted of two men, each very professional and very, very, very clean throughout the process. The worksite was kept clean, which was very helpful for my wife. The installation Was explained to us as far as all matters needing our attention should anything ever happened to the system and we went through every function of the tub and without a doubt we feel very comfortable with the instruction and the installation. I would recommend Independent Home for your walk-in tub needs without any doubt.

5 star. Arrived on time. Very courteous. Explain everything. Left work area very clean. DJ and Tim did a great job. I would recommend this product to my friends, family and anyone else thinking about purchasing a walk in tub. I would also recommend your company to purchase and install it.

Excellent service, reliable product, seriously impressed with installers! There was no high pressure sales, installers were polite, professional, and cleaned up after themselves. Would definitely recommend!

I had Independent Home install a walk in tub in Nov 2023. When I first ran the tub it did not fill up with enough hot water to run the jets. We had to boil 2 large pots on the stove to get enough hot water! They sent the contractor back out who added a "booster" to my hot water heater. When I ran the water it only ran cool throughout the house. They sent another contractor a week later who adjusted the booster. After that the water only ran lukewarm water. I called the gas company out to do an inspection. They told me that was the hottest it would get and I needed a new hot water heater. Also the tub takes 12-18 minutes to drain even when taking a shower. I recorded this. They have told me twice now that they would send someone out. No one has called or come out.

Impressed with experience, employees & installer! Best walk in tub ever. Can’t believe it relieves aches & pains with wonderful scent included. Don’t wait any longer: make that call. You’ll be glad you did!! Thanks.

Ordered a tub for my mother and the sales rep oversold and the tub didn’t fit. Then brought a new tub and had to make the bathroom door wider. Once the tub was in place the installer never put the door trim or wall back or painted the wall or door frame. Disconnected the chair lift and when he reconnected the chair. It never worked properly! I have called, emailed and wrote letters and still no resolution. Even have a case number #** but This is how the company treats a ninety year old woman.

The walk-in tub installation and the people were great. The guy that installed it was quick and efficient, explained things and cleaned up after himself. But I didn't get to call them and ask, “Do you have something in writing?” I know I could look online, but it's nice to have a piece of paper that says you turn this on and you turn that on because there's a lot of stuff to it. It would be helpful if Independent Home had more written instructions to go with it. I spent a lot of money on this, so I'm trying to be very careful with it. I don't wanna mess it up. Other than that, everything is wonderful because it has the jets and the hydrotherapy. I have trouble with my knees and my back. It makes my knees feel good. I would recommend it to anybody.

My mother is enjoying the walk-in tub. When she got in there, she didn't want to get out. She felt the massage of the little bubbles. She was always complaining she couldn't take a shower because she was scared she was gonna fall, and she has arthritis really bad too. So far, I’ve made the right decision.

I contracted with Independent Home to put in a shower tub and the price, time to install was great, everything was great, but when I sat down the next day and did my budget I realized I couldn't afford it. When I contacted them by a phone and email they were wonderful in getting my contract canceled. They understood that it was Financial and I really appreciate how easy they made the process and how understanding they were.

The installers were here on time. They were fabulous. They took my tub out and had trouble with my door. The interior doors are not as wide as I wish they were. They had told me ahead of time that they would probably have to take the frame off. But they put it back together. I'd recommend the Independent Home tub with certain reservations. It isn't exactly what I expected. It takes over 20 minutes to fill it up. I like to soak. But I want my water hot and it's taking that long to fill up and the water is just lukewarm.

I got a call from Independent Home and the rep said they wanted to come out and give me an estimate. I said okay and they did. I liked their estimate and they came back and did the work. Two guys showed up on the day they said they were going to and on the first half of the day, they tore everything out. They cleaned everything and then installed the new walk-in shower. They were done at close to 8 o'clock that night. They did an excellent job.

Independent Home gave me a reasonable price to put a walk-in tub in. The installers had to come back the next day, but that was okay. Their work was very good. I liked the main man. He was very nice. And the other gents were very cordial. They worked all day and worked after the next day. They explained everything and cleaned up after themselves. So, I was very pleased. They showed me before they left how it worked, what went with what. I love the oxygenator because it makes my skin smooth.

The reps from Independent Home were quiet and very efficient. And when they were through, the job was terrific. I had a regular tub and shower before and now, I have a walk-in tub with a hand shower. It's got hold bars and a seat in it. It’s has a little step to get in and the only thing I found uncomfortable about it was the hard plastic seat. But I got on Amazon and bought a cushion to sit on. So, I'm comfortable. All my kids were in last week for a visit and I told them I loved the walk-in tub. They all liked it too.

The sales representative from Independent Home seemed knowledgeable, confident, and reflected well on the company and the products that they sold. The installation was a one-man show. The installer worked hard. I trusted him in my home and around my family. He was prompt, informative, very professional and did excellent work. The bathroom before was more formal and wasn’t jetted. We had a nice deep tub that was long for lounging. I would sleep in it and watch television. It also had a hand sprayer. It's just that the one person in that particular room wasn't able to get in or out and we were at the point where we would have to call for assistance if he got stranded in the tub. He wasn't wanting to bathe. It was a big deal, because of the difficulty getting in and out. It didn't matter how pretty it was. It just wasn't working for him. But once we had the walk-in installed, he was bathing and he’s healthier and happier. Overall, he feels better.

My experience with Independent Home was fantastic. I couldn't be happier. I got the figure from them first. They came out to be factory direct and the best price. I liked the salesman. He told me the truth about everything. Then the installers came in and told me how it was gonna go down. It went down exactly like they told me. They hooked the tub up in one day and cleaned up their mess. I'm a contractor and I tried my best to find something to pick at but there was nothing. Some lady also called and wanted to make sure I was happy. The tub has been a blessing to me. I couldn't get my legs working and sat on a wheelchair. Now, I got this thing where I use it almost every day. I like the massage and the little air bubbles. There's so much variety of what it'll do. It's got the fragrance thing and the pumps that circulate the water. It also has the jets, the air circulator and the wave.

I looked at walk-in tubs over the internet, and I settled on Independent Home. I got three of them to come in and take a look. Independent Home was the better one. They sent me a person to look at the house and gave an estimate. The fella was discussing what tubs to purchase and he wanted to look and see what it looked like at the house to see if they had an availability to get the tub in and availability for the electricity. He was kind and cordial. I wanted an outward-facing door. That way, I can get two handicapped people into the tub. But he suggested an inward-facing door and that's what we ended up doing. We got the tub installed and we tried to get people in it and we couldn't. I've got two of them that are wheelchaired and the door facing inward is too skinny. People can't lift their feet up into the tub. So, I called them and told them I need to change the tub to an outward-facing door. I haven't got anything back yet and it's been two weeks.

After the installation, Independent Home's tech had filled up the tub. He shut the water off to the house, which is fine. When I saw him filling up the tub, the water was all brown and he said that was from turning the water off. But that didn't make sense. It had been shut off before and I never had to fill up a tub of brown water. And it wouldn't drain. It took over an hour to drain this tub. I said, "I don't know why it's not draining, but it should be." His response was, "If it doesn't drain and it happens again, just call the plumber." He should have waited until he was able to fill that up with clean water and drain it. And what did he mean by call the plumber? The tub drained before. And I have no problems with the toilets draining. I got locked in for over an hour because it didn't drain. I had to climb out. That's not safe.

The gentleman from Independent Home was very good. The installation was very good and it went a lot quicker than I thought it would. It didn't take more than three hours. The two young guys who came to install were upright and they knew what they were doing. They left when everything was done and did a good job.

Great job removing my tub and replacing it with a walk in shower…It will definitely be much safer for me…The installers were so nice and courteous and I will most definitely refer all of my friends who are planning a remodel to this company

Great experience. The bathroom looked so nice. Didn’t think it would look so professional. Was so glad could soak my legs because I have m/s. Leave me in so much pain. I needed it bad. M/S Foundation said they could give 3,000 dollars after my doctor file when she sign the papers.

Mark, the salesman from whom we bought our Independent Home, had a great presentation and the installers were incredible. The install day was supposed to be on a Tuesday, but there was some kind of miscommunication with the guy who set that up. So, it happened the following day. But the installation went like clockwork. Josh and the other gentleman with him did a fantastic job. They were a paragon. We got the walk-in tub with a shower. It's white and there are air jets. I use the walk-in for showers and baths. I'm currently pretty busy, so it's nice to be on there. It also makes it safer for me to shower. It gives you the option of soaking in a very therapeutic tub and we believe it will add a good amount of value to our home if we ever decide to sell it.

I contacted Independent Home and then they came out and I was very impressed with the product. So, we went with it. The installation was excellent and fast.

Excellent service, speedy, clean, organized. Installer Chris and Charles very professional. Excellent explanation of the operating system of the tub. Looking forward to using it daily. For my husband is a dream come true. I also want to recommend this tub to my friends. It is very stylish and easy to maintain.

I like my walk-in tub from Independent Home. It's easier getting in and out of compared to my regular tub. They did a very good job of installing it. It looked like it was made to be there. I'm satisfied.

The Independent Home installer was excellent. He was very knowledgeable and did the job and got it done. I added on a hot water heater because I had a regular 40-gallon and that was insufficient. Now, when I fill it up inside, I get hot water all the way to the end. I like the jets and that the tub empties out quickly too, because I have a two-inch drain, so I don't have to stay in there that long. That works out well for me because I'm handicapped. I'm an amputee. I have to take my leg off when I get in there, and when I'm in there, I have no leg on. And coming out, I gotta put the leg back on before I get out. I also like that I can even take the shower sitting down. After it empties out, I wash my body off with the nozzle. The tub cleans up after itself too, air blows out. I don't have to do anything and that is a good feature for me.

The installers had a little up and down with different people coming because one guy got hurt, but they got the tub in all right. Having the walk-in tub is in our favor in every way. We needed one because we are old and have issues getting in and out. With Independent Home, we sit down when we're bathing and we step down in there. Everything is handy, including the way the water works. I love it. So far, everything is good, but I also have to learn a little more about it.

The installers of Independent Home did a good job. They had to fix part of the wall to get the tub in and they even found a leak in the plumbing that we didn't know we had. It was very lucky that they planned out how they were gonna put it in because we could see water dripping, but it hadn't caused any damage yet. They fixed that leak and they didn't charge us anything extra. Everything worked out just fine and they did the installation in one day.

I really like the salesperson of Independent Home. We got along, especially when I used to live in a town of 4,000 people and she's lived there too about the same time. I got the tub with the jets and everything looks great. But I'm upset that I haven't been able to use it due to the fact that I was told that it would work with my water heater and it didn’t. They told me that the 50-gallon water tank I had would be enough and it isn't.

The saleslady went over the stuff that Independent Home's had. She also had her independent research on the different modalities of it and showed me all. I got all the bells and whistles. The tub is wonderful. It's got the light therapy, the ion negative water jet therapy, and the bubbles. The installers showed me how to work it. The installation was real smooth. They had a system. There was a part where the Jacuzzi that I had and the new one didn't fit. They replaced the sheetrock.

I liked Independent Home's warranty and price. I got a bathtub. My mother was falling. So, that helps her to just sit down to take a shower. I did not have insulation in my house because of age. So, I told them that I will break the outside wall for them for insulation and put a drywall. The guy told me that they could do the drywall for me just on the bathroom side, which was fine with me. I was gonna do the whole thing. The only problem I saw was they brought regular drywall, and not a bathroom one. The salesman was awesome. He explained everything very well. He did a very good job, but the installer brought that wrong drywall. They told me they would do it anyway. It's part of the installation. All I had to do was put the insulation myself, which I did.

Independent Home's reps were really nice and helpful. They got the job done really fast and it was all neat and clean. They were good about explaining how everything worked, too. I like that the walk-in bathtub's door is guaranteed not to leak. I also like that the shower part of it is easy to manipulate and you could hold it in your hand if you wanted to. But it goes up and down a bar, so you could adjust the height. It also has a bigger type of head which is a square.

The tub looks great. We are happy with the tub and the installation, All parts and functions look good at this time looking forward to using the air system, water jet system, light, and the micro bubble system. The walk in bath tub installation was seamless and very quick and the new shower walls look great.

I was told not to go for Independent Home, but I did. They were less expensive and so far, I'm happy with it. It's nice to be able to submerge myself in water. The only thing that I'm not too pleased about is that I like my showers hot. I finally read the instructions and it said that you can't use hot water. They don't advise it. But I'm getting adjusted to having the temperature down just a notch from what I was used to.

When my Independent Home tub was being installed, I excused the first tech they sent and I wouldn't pay. Then they sent a second installer and he absolutely went crazy. He said if I didn't mind, he'd take all the stuff down and start over again. And I told him to go for it. But it turned out that his plumbing installation underneath the tub wasn't done right and the tub doesn't empty all the way. I talked to their rep, Serge, and I got told to get a plumber. And if it turned out to be their problem, they'd pay the bill. The plumber came out and he said he'd do it but chances are, if he did it, it'd void my warranties on the tub, implied or otherwise. So he walked away. But he's writing me an examination report on what he discovered when he examined the tub installation. So I ain't happy and if I had my choice, I'd ask Independent Home to come take their tub back and refund my money.

They seem to be on time and ready to go. They contacted me, came out to the house, and gave me their sales pitch, and I agreed to it. Shortly thereafter, I got a new tub. The sales rep seemed pretty good. The installers took out the old fiberglass shower, put in the new tub, and gave me training. They filled it all up with water and showed me how it worked. They did a good job getting it installed. It didn't take them very long.

The sales representative was great. She answered all my questions. But I had an issue with the guys that installed the tub. Shortly after they left, I used it, and the back where they put the extra shelf in because there was a gap between the wall and the tub, so they put a piece of plastic across it. Then they caulked it, but the caulking was already starting to crack the first time I used it. So I had to have my son-in-law son in law come over and recaulk it because nobody answered their phones over there.

The salesperson from Independent Home explained the product to us and she was nice to talk to. When she was explaining it, she made it more possible. We had a smaller space. She said the technicians would be able to accommodate all that. She sold us. As far as the installation team, the guy who was doing it said it was his first time doing the work. The finishing was really bad. I had to ask him to work on it again. He was such a nice guy. He just needs experience. It was his first time but if I'm paying that much amount of money, I would like a professional to do it.

The rep and I discussed several different companies and their products versus Independent Home’s products. It wasn't biased but factual and I had already done research and it correlated with what they were saying. The basic model of the walk-in tub has a better design and I got it. The installers had to take out the old tub/shower combo unit and put that one in. They left it better than when they started.

Hi **: Well, I cannot give it a 5-star rating, for sure. I would say closer to a 3-star rating overall. Sonja ** was an excellent rep/salesperson. I enjoyed meeting with her and her husband in the original interview before signing up and getting the installation. However, the original date for the install did not happen: Your installer just didn't show up! There was no call to let me know they were not coming; they just didn't show and I wasted my day waiting for them and had to call myself to find out what the heck was going on. A second date was immediately arranged, though you might imagine my hesitation around trusting they would actually show up. But at least I was promised a call this time if another snafu meant I wouldn't be getting the install that day.

I got a walk-in tub/shower. Purchasing it was a really good experience. The rep explained what it was and how it works. It has a locked down warranty. The techs put it in and took my old one out. They cleaned it up in three hours. I can get in my walk-in, close the door and sit down. I can turn the jets on that relieves my back and my shoulders.

The woman that came out initially as well as the people who did the install were very kind. But the installation was a longer process than what I was told initially. I was told it was gonna be a 1-day installation. When the guys came out, they said it was not gonna be one day but most likely two. It was two days for the tub to be installed.

The installers were very polite and efficient. It took two days for them to install the tub. I like sitting in the tub with the hot jets and the ease of getting in and out of it.

The rep was a very nice man. He was very honest and upfront. He explained things thoroughly. I like my new walk-in very much.

I would highly recommend Independent Home. They are reliable and efficient. I liked their price. Also, their rep was very informative and told me everything I needed to know. The installers were also very informative and friendly. I was highly satisfied.

I was disappointed 'cause the tub is so small that I can't move around to really bathe. Also, I had a lot of trouble getting the water regulated with some pressure and temperature. We finally got those under control but overall, I wish I'd gone with a shower. Plus, the shower head is installed so high that I can't reach it. But there's a handheld shower which makes it useable.

I was interested in just cutting out my existing tub and I wanted a new vanity. I looked online and I got all these phone calls. None could do what I wanted. But then Independent Home called and I asked, “Can you cut out to tub?” He said, “No, but we can get you a Jacuzzi with aromatherapy and a walk-in shower that feels like a waterfall.” He just sold me. We ended up talking forever. He was a nice man. He gave me his number and said, “If there's anything you need to ask, whatever, this will get directly to me at the office...”

The rep was knowledgeable and helpful. I didn't feel high pressure from her at all. She had incentives to offer that made it interesting to seriously consider their product. On installation day, we thought the techs would come here early. They arrived about noontime so we were a little worried that the job would run overnight. But they were clean and careful with their installation and they did an excellent job. They stayed into the early evening to complete it and they were done in one day as promised. Everything is hidden behind panels so I can't see what is there. But the caution and care they used in doing the installation left me not concerned about what was going on behind the scenes that would be covered up and I couldn't see.

A rep from Independent Home came out here and explained the product. The installers did a good job and then they cleaned up after themselves. There were two people and it took them about three hours. The tub is nice. It is for my husband because he had a hard time getting in and out of the tub to lift his leg up and lift it over that. He just walks in and sits down on our new one. He thinks it's great.

We went with Independent Home and we were satisfied with it. Somebody came to the home and he was very nice. Also, the installers were very good. They had to come from a long way so they didn't get here until the middle of the day. They worked all that day. They came back the next day and finished up. Cleaned up their mess, worked very efficiently. They did a good job. We were very satisfied. We got a walk-in shower and tub which has a heated seat and lights, we can put aromatherapy stuff in it. We use it every day. I like the jacuzzi part where we turn it on and we could sit and soak.

The sales rep of Independent Home was knowledgeable, told us exactly what we were gonna get and was very friendly. Not pushy. The installation went as he described it. He said it'd take one day. The installers got here about 8:15 and they were done by 3:15. Everything was in place and working. They also had all of their stuff out of the house. However, the walk-in tub is a little bit tight for me ‘cause I'm big. I've also got to get a bigger hot water heater. This one won't put that much water in it. It won't stay hot.

They put the tub in and they did well, except they broke the walls. One of them is in the living room and one of them is in the next bathroom. They gave it over to their insurance company. The insurance company called me and told me to get a contractor. But I haven't been able to get a contractor out here. I still have two broken walls. The plaster is broken. They did it and didn't say anything. I found it. I told them about it and all they did was turn it over to their insurance company. No responsibility whatsoever.

My experience with Independent Home was great. I like their price. A sales rep came to the house and was very good. He knew the product well and he knew the competition's prices. He had brochures about them. The installers were very courteous and professional too. Our tub got the jets, the tidal wave. It has all the stuff you can get in one. It also has a scent in it where you could put incense flavors in.

The sales rep was okay. He made me satisfied. The installers did it all in one day. The tub is great.

I had a walk-in bathtub installed by Independent Home. I like it very much. Was a little on the expensive side. But it's very good and it'll be a lot handy for us because we're up in age. The reps were also very nice, short and sweet, to the point. Got our business done right away and they got it put in all in one day. Didn't leave a mess behind.

The Independent Home guys were slow. They come half a day and come late in the day, although they were about 60 miles away. On some days, there'd be three of them out there, then some days there'd only be one. They were nice guys and worked when they were here, but it's just getting them here. Installation went all right, but my wife wasn't happy with them. Sometimes, it seemed like the installers knew what they were doing, and sometimes, I wasn't sure that they did. I didn't get a good feeling on some of their things like molding around the tub.

We're very pleased with what the installation team did and how they were all very nice. Our bathroom is small and they had to turn the tub around. It was in shambles afterwards but when the techs came back, they fixed it all up. I got a walk-in tub with a shower with it and I love it. We're very satisfied with Independent Home.

I wanted a walk-in tub and I got one with the aromatherapy from Independent Home. It has the wand with the shower, but it's clipped to the tub. There's also a spot for it to go up top if you want a shower. The guys who installed it were unbelievable and the installation didn't take a whole day. Their work is really good quality and the tub is so easy to use.

Someone called me and at the time, our son just died. So I told the rep that I couldn't talk and to give me a couple of weeks. Then he called back two weeks later. I asked him to come out and give us an estimate. We made the down payment and it went from there. We're very satisfied. The sales rep was very nice and helpful. He was respectful and he explained everything fully. The installation was wonderful. I couldn't ask for any better. It was really painless for us. I was really impressed with the people that came to install it and also the representative that sold it. You couldn't ask for any nicer people. I love the tub. I like that I can get into it and I don't have to try to step over the tub. It's beautiful. I'm really pleased with it.

The guy who came was very nice and knowledgeable. He was not pushy at all. He was very easy to deal with. The installation went fine. The people were here at the time they were supposed to be, and the installation didn't take nearly as long as we thought it would. We like the tub. We like the shower. My husband uses the tub part more than I do. He likes that there are more little bubbles in this tub than the Safe Step. He enjoys that.

Independent Home's rep talked highly of the company. He made me feel assured they would do a good job, and he was very courteous and nice. Also, the installers did a good job. I liked the walk-in bath. It felt good.

I got the standard kind of walk-in with the jets from Independent Home and they installed it on the 10th of July. Two men came out and they finished it up in two days. It's nice and I like it. I like the jets in it but the water doesn't get hot all the way until it gets filled all the way up. Other than that, it's convenient to use because I'm getting up in age. I had to take care of my mom when she was 93 and it was hard for us to get her back and forth into the tub. I also started looking into it when she was still alive. But at that time, I didn't have the money to pay for one.

The sales representative was fantastic. She is good at her job. The installation went reasonably well too, except the guy didn't connect all the pipes properly. I had to hire a plumber to come out and connect the pipes. They were connected, but the joints weren't tightened up, so it came apart. I leaked water from around midnight to the next day till I got out there and turned the well pump off. Also, nobody considered this being an older modular trailer and I don't have a big enough hot water tank. I only get water up to about my knees, so I don't use the walk-in tub. I go over to my daughter's place and use their facilities. It's been miserable, and I can't say anything really good about Independent Home 'cause I haven't been able to get anything done. I have to wait until my son-in-law comes from Alaska. He's a pipe fitter, and he'll install a new hot water tank for me. I can't use the walk-in tub, so if I could get rid of that stupid thing, I'd do it in a minute.

I loved my experience with Independent Home, from the salesperson roving all the way down to the workers installing our new tub. They were fast and efficient. When I was making my purchase, I got a call from Rose in Arizona and we talked about the deal. She said she would get me set up then I got an appointment with Roven. He was a top-notch salesman. He was polite and considerate of all our needs because my husband is going blind and has dementia. So, this is tub going to help me tremendously with his showers. I also love soaking in the tub, and I like the jets and aromatherapy. The quality is great, too. But I'm a short fat woman and the door needs to be about 2 inches wider for my bug butt to get through. But I squirm in there and when I sit down, there she blows and I can't say enough about it. I have been telling everybody to go with Independent and that they wouldn't go wrong with them.

The salesman, Francis, explained everything well. He was the deciding factor in going with Independent Home. The only thing we wanted was to see the tub before we bought it. All I saw were pictures and things on TV, but they were not the same. Also, it took so long for them to get the tub in and finish. They took a whole day to just get the old tile out and took a whole nother day to put it in.

Everything went well in my experience with Independent Home. The rep came in and he looked at it and said they could do it and came out. They said it was gonna be done in two days and it took them two days to do it. I was happy. The quality of the walk-in tub is great. I like the massage, the jets that get in your back when you sit down and loosen your back muscles. It makes my back feel better. Independent Home is a good company that others should go with.

The sales rep was excellent and very professional. He explained everything and I understood it very well. The installation went perfectly and I love the walk-in tub. The only thing I don't like is that the jets through the back could be a little strong. If I could get Independent Home to give me some plugs to use in the back, it would be a great help. But mine doesn't have the little round metal. It's just a little hole.

The techs took my front door out but they damaged both sides of the frame. Now there's a 1/4-inch gap on both sides. I have to spend $75 on a metal thing to put around the door. Even with that, the wind still comes through. Winter is gonna be terrible. Also, they were supposed to replace the frame in the bathroom. They charged me but they didn't do it saying it was not in the contract. What they left was a mess. I called Independent Home to complain and tell them what the techs did and to this day, they haven't called me back. They don't answer my phone calls either. The tub is okay but they didn't do the rest of the stuff they were supposed to do. I’m a disabled veteran. The VA was gonna pay for it, but now the VA won't pay.

Installation went well and the crew was very nice. They got the job done in six hours, and they walked through everything with me. They did a heck of a good job, except I can't tell how they missed things on the hot water. When I went to get in the tub after they left, I had no hot water, so I had to stop. It was during the evening, so I waited till the next day to call Independent Home. I told them I didn't have any hot water and the rep said he'd get back to get somebody over there. The repairman came and got it fixed right away. They were very professional and good.

I live in a house that was built in 1969 and the old tub that was in there was a thick cast iron tub. The Independent Home installer broke that up and took it all out, cleaned up and did everything perfectly. It took a day and a half, and the quality of work was excellent. He also explained everything he was gonna do, and after he was finished, he went over everything he did as well as showed us how to use the tub and what everything was for. He did a fantastic job, and it's a great tub. It's very relaxing. I'm 79 years old and I have a little arthritis and some lower back pain. When I get in that tub and then come out of there, I am so relaxed and without pain. It is a fantastic system. If someone's interested in a tub, Independent Home is the place to go.

It was a very good experience with Independent Home. They were very easy to get along with. The guy that came out was very knowledgeable to sell it to us. Our tub has the aroma feature and the jets.

My experience with Independent Home has been good. Another company couldn't do what I wanted to do, but Independent Home could. The people that did the installation were experienced in what they were doing. They came in and they did it efficiently and quickly. I like that I can sit down in the tub and it's like a jacuzzi. It operates preferably for what I need at my age.

I am having some issues with my tub, but I called Independent Home and spoke with Jose. The problem is that it's too small. If I wanna take a shower, I can stand up, but I can barely move around. There's no room from the wall to the door. And when I try to open the door, I have to back up, sit down, and then stand up to try to get out. The width of the door is not wide enough. My salesman referred me to some guy up in New Jersey. He said he would get back to me. I'm afraid to get in it because when I try to take a shower, it's too scary. I can't move. If something happened to me, they wouldn't be able to open the door to get me out. The door doesn't open out, it opens in. I don't wanna get stuck in there and not be able to get out.

I set up an appointment for Independent Home's salesman to come by and talk to me. That experience went well. He was very knowledgeable and very friendly. I was well-satisfied with his visit. It was very informative, and Independent Home was probably the best one to sign up for. They did everything he said. I'm satisfied with the price, too. The installation team was excellent. They knew what they were gonna do. They just fell in here and did it in one day. I've used both the bath and the shower. I like the air bubbles. To take a bath requires a lot of water unless you don't fill it all the way up, but I'm satisfied with the way it works. It's everything it's supposed to be.

Independent Home sent a salesman to my home and he was juat an information salesman. I didn't feel any pressure whatsoever. Their price was excellent. They were less than half the price of Kohler. I'm a construction guy and I saw what the installers did and I'm happy with it. They did a good job of installing the tub. It seems to work very good so I'm very happy with it. It's a shower with a seat. I can go in, sit down and wash my hair. The fact that you can just walk in and close the door is the best feature. Other than that, the handheld shower is the feature that I like the best. It's excellent. The power drain wasn't included but I got it. It should be included because it would be really slow to drain if it didn't have that. It was just $600 but I'm glad I bought it. It was worth it.

Our Independent tub has jets, bubbles and a heater. It's okay, but it's not finished yet. The first crew that installed it was good. They got here at 9:00 and stayed till 5:00. The second crew was one single guy to finish up but he never finished it. He ran out of molding. He tried putting caulking in it, but he said, "Can you finish this up?" I said, "No." The way the walls meet on the corner of the tub is not straight either. It looks cheap.

Their salesperson Heather was great. She explained what the tub could do and asked me why I was looking for a walk-in. She gave me all the options and answered all my questions. The installation was perfect. The techs took everything out and put everything in. They cleaned up the whole time they were working. After the product was in, the tech demoed everything and explained what things did. I love my new tub. I'm gonna make it my personal jungle in there and put artificial vines. I'll soak with my candles, light therapy and aromatherapy. When I use it, I'm very relaxed. I really enjoyed the experience. I learned a lot and was pleasantly surprised about the whole thing.

I didn't like the price of Independent Home. They're overpriced. Also, the rep told us it'd be a one day installation but it took them three days and the installers weren't professionals. They didn't know much English. They also put the wrong caulking around the tub. But Brian was good. He was right there with them. Then his brother came out, finished the floor and redid the caulking. Another thing, too, when I got in the tub, I ran out of hot water. Brian turned the hot water heater up for me and he said if anything ever goes wrong with the tub he would fix it.