Independent Home Reviews

I like the overall package offered by Independent Home. There was cohesiveness to the whole plan. The rep was also very competent. She knew what she was talking about. She knew what we needed and what we didn't need. The installers were also really good. They had the demolition done and the new thing in four hours. But they could have cleaned up a little bit more around where they were working. We had a kick plate at the door. We had them leave some of the trimmings off the door. And took the door with them because we're going to put a handicap door in there where the door that they took out in that room is. And they didn't clean up the stone particles out of the grout. But I like, on top of the water treatment, hydrotherapy, the aromatherapy, which helps a lot in different things.

Jeff and Autumn did a great job, arrived on time and were both very friendly. I am completely satisfied with the completed shower and experience with the company. They took extra care to make sure my house stayed cleaned and tidy throughout the entire process. We highly recommend Independent Home!

The rep seemed to be pleasant and respectful. The rep represented Independent Home's tub well. She went over everything. She told us all the good stuff about it. It was fast and easy. The price is in the range that I would expect it to be. And the installers were good. The only thing that was miscommunicated was the fact that we didn't have an electrical outlet where they needed to access it. So, it took two days to install instead of one. The installers were able to go through the bedroom. Our house is laid out oddly. They were able to go through the closet behind the tub and go through into the bedroom plug into that outlet.

The reps were polite and the installers were hard-working. You could tell they knew what they were doing. They got the installation done in five hours, cleaned up their mess and left. I got the walk-in tub for my mom and she's still hesitant to use it because it has so many bells and whistles. It's sort of overwhelming and it might have been too much. But she needs it because she can't get out of the bathtub. I haven't tried it myself but I want to. They're very expensive. Although compared to everybody else, it was good. It was an overall positive experience with Independent Home and I'm glad we did it.

I was very impressed with the people that installed the tub. They didn't do a few things that I thought they should do, but they're minor. They had to take the door case off, and when they put it back, some of the paint had peeled off or chipped off. They couldn't do anything because they put caulk there and paint is not gonna go over that. But it's not bad. They did an outstanding job. The installer was very efficient in what he did. He had to do everything so it really slowed him down. But if I had anything else to do with my house, I would call him. I really liked him.

The lady that was here was very accommodating and thorough. Then, the two men that installed the tub did a good job. It was thoroughly done and the tub looks great.

The sales rep who sold us our Independent Hone walk-in tub was friendly, seemed to be honest, and answered all our questions. The installer, Jay, came out and immediately got to work. It was good and using the tub is a relaxing bathing experience. It has some health benefits, too.

The Independent Home rep was very nice. It took three weeks to set up the appointment, and then it didn't take the installers very long at all to install the tub. They were very nice. My husband loves the tub. I am so short, I feel like I'm gonna drown, though. I also wish they had a heater to keep the water warm. But the quality of the tub is very nice.

The Independent Home Tub was a little bit pricey. But to me, it's worth it because I can't get out of the bathtub. The sales rep that came out was nice, professional and very informative. The installation took one and a half days. The installer did a good job. I like that I can walk in, sit down and turn the water on, and be able to sit there and take a bath. Takes a little while to get the thing filled up, though. Also, we've got a little bit of a problem in the back wall where the silicone or the caulking is trying to work away from the wall.

The Independent Home sales rep, Eric, was very nice. I liked his knowledge of the walk-in tub and what it did. He explained everything and we watched a video about it. So he was really thorough. For the installation, two people came out and it didn't take them a very long time. But our door was so narrow, so they had to take it down to get their stuff in. But they didn't put the door back because it wasn't their job and I didn't like that. My husband agreed with them on that because it was going to be an additional cost, but I don't care whether there was an extra charge or not. Also, we're paying 12,000 for that tub yet we couldn't get a correct door up there. And where is the senior discount? After the installation, the installers went through everything and showed us how to do stuff. But you don't remember everything when they first show you.

The sales rep from Independent Home was very thorough. The crew that installed the walk-in tub was also very nice and clean. The only problem was that they needed to call an electrician to hook up the jets as they were not able to run the electric themselves. So, it ended up taking a month for the project to be finished and we were disappointed about that. Also, the head of the installation crew didn't communicate. I texted and called him. I then called Independent Home corporate office and they said they would try to get ahold of him. They weren't able to get ahold of him. So, if he had just communicated to me that he was waiting on an electrician, it would have been better. But there was radio silence for quite a while and that was frustrating. Other than that, the walk-in has been installed for two weeks now and so far, my mother likes it.

It went smoothly with Independent Home. The rep was very thorough. He explained everything well. They walked me through how to use it as well. But one of the things that needs to be tweaked is they need to do more instructions in their paperwork.

Our Independent Home sales woman told us several things that were blatantly false. She bragged about the heated air jets, making them sound so much better than their competition. But they blow cold, always, and are not impressive. I paid an extra $500 for "Micro Bubbles" which are supposedly good for eczema. I see no difference between the bubbles coming out of this tub and any other air blowing system. But ultimately I will never really know if they help because the tub is simply too big, and takes far too long to fill. She bragged about that too, about how big it is. She told us that our 50 gallon water heater would be fine. And both my wife and I THOUGHT she sold us a booster just in case.

Independent Home explained everything thoroughly and we were satisfied with it. They sent a professional crew, did the job, and handled everything in a very professional manner.

The sales rep was very, very nice. He knew the product and wasn't pushy. The installers were very good too. The work took two days. They cleaned up after themselves after the first day and the second day, and let us know what was going on along the way. I went with the Destiny and it had everything that I wanted in it. It had the jets, the bubblers, aromatherapy, and chromotherapy.

I googled some things and Independent Home found me. Their reps were both very friendly and we both came from the same area. I got what I was looking for, for the price I was looking for it, and I went with them. I had to have the installation delayed a little until I closed on the home I was buying. When that happened, the install team was fantastic. I like the tub very well. There were a couple of questions and I already called out to the salesman and he's checking into things and taking care of it.

I was having difficulty getting out of my regular Jacuzzi. The sales rep from Independent Home was very good and I was very pleased with him. He seemed to give me a decent price compared to other places that I checked. The installers were very good too. I like the hydroair button of the tub that puts oxygen into the water. I also like the colors that change and I like the wave. It gives me some Jacuzzi relief without flashing all over.

I was told that Independent Home was American-made. I got their walk-in tub and it has everything such as spas, jets, and a heated seat. The installation was all right, other than they measured wrong and the tub wouldn't go into the bathroom. They had to cut a hole in the living room wall to get it in. They’re supposed to send me $500 but I haven't seen that yet. That aside, I love having the tub and being able to soak.

The installers did a good job and the work was an all-day deal. The only thing is the tub uses too much hot water. I can't fill it up and get my back massage because I run out of hot water before it gets that full. I can only fill it up to my knees. They took my old showerhead and put a new one on and the pressure is about half of what the one I had before. I'd like to get my old showerhead back. Also, one of the safety bars is not where I really would like it. That aside, I would recommend Independent Home.

After I had already bought the walk-in tub, made plans for it and made a deposit on it, I probably got 10 calls and people wanted to know if I wanted to buy one from Independent Home. It was very strange. But when the guys put it in, they did a great job. I had a doctor's appointment and I told them that I had to leave and they showed my son-in-law how to use it. But there's a lot to it and he didn't remember everything. So, I called to see if somebody could come out and show me how to use it and nobody did. They gave us directions but they were bad. We still got a couple of questions about it. Still, I love the walk-in tub. It’s wonderful. I just wish I completely understood it. It’s pretty, comfortable and well-made. It’s everything I hoped it would be. I just wanna make sure I'm not doing something wrong or I'm missing something.

I purchased a shower. Three guys stripped out the old tub, prepared the walls, put in their product and put the shower together. The quality of the work was fine. But they didn't put back some of the molding they stripped on one side.

The representative went through everything with us. We got the tub installed in four weeks. The installers were super. They put up a seat in there for my husband who had a stroke. That helps a lot. Independent Home did a great job. I was very pleased with them. The quality of the tub is very good.

The installers were great. In three hours, they were through. The quality of the tub is absolutely fantastic.

When my husband gets out of the tub, he says he feels very relaxed. My husband really enjoys it. I use the shower and it's also good. It has the handheld thing too.

Ava had a video and she was explaining what Independent Home and the other ones did in comparison. She did a good job and we decided to get the walk-in tub while she was here. The first guy got here at 10 after 7:00 and another guy came about 20 minutes later. They took the doorframe off of the bathroom, got the other tub out and then brought the Independent Home walk-in tub in. They did all the work, tested it and explained it to us. They were out of here by 1:30.

Awful company. Had an appointment scheduled and confirmed twice, last time a day before the appointment, which has been moved 30 minutes later Nobody showed up, nobody called. nothing. Tried to reach them today, 2 different phone numbers, nobody picked up, no answering service, nothing. 3 hours later caught the guy from 888 number on the website, tried to find out what has happened, he told me that I have never confirmed the appointment. When I told him that this is **, he just hanged up on me. That was an attempt to install walk-in bath tub, multi-thousand dollars job, which they have reached me for. Had an appointment with Kohler, they guy from Koehler called, showed up and we have an installation appointment. On top of that, Independent Home website says that they are BBB accredited with A+ rating, they are no BBB accredit, liars on top of all that.

It took forever to get the tub and the shower in. They were supposed to come on a date before Christmas and had it done because we had family coming in. For some reason, they couldn't do it that day and it was after Christmas before we could have it done. We were down to one bathroom with about 20 people. That was kind of rough. Then, once they finally got an appointment date, they put the tub in first and then redid the shower a month later. Then it quit working for a bit. It wouldn't come on when we push the button. Nobody ever came. My husband had to call and they walked him through it. It's working and I love it. I can bathe again. The quality is good. I like that it drains fast and I'm not sitting in there freezing. Also, I like the jacuzzi thingies and the little bubbles. I feel better and cleaner using the tub, although the door is a little small. I'm a big woman and it's hard to get in and out of it because there's very little room.

When I get into the tub, there is a lever that I have to paddle and the arthritis in my hands and arms creates a problem for that. It's a struggle when I get it as well as when I get out. But that's not Independent Home’s fault. The tub is nice and I like that I can push this little lever and I have hot water. Move over, then I got cold water. I've got a shower and I can sit down and wash my feet, which is okay. I've had several members and friends take a look at the tub and one of them said they couldn't afford it. I can understand that. This was my Christmas present to me from me.

I called Independent Home, they sent a representative out, we went over everything, they gave me a quote, and I said okay and we got the walk-in bathtub. It got the jets. The installers were very professional.

I got a walk-in shower from Independent Home and when their reps came, they did a fantastic job. The installers showed up around 8:00 in the morning and they were out of here by 4:00. I sat in the living room the whole time and I barely knew they were here. So far, the walk-in shower is doing very well and it matched up with everything. It's got this thing put in with tiles up the wall and they took those tiles out, then put everything in and it just fits right in there. There's the shelf on one end of the shower, then there's a shelf that's in the wall which is very nice for me to have my shampoo in. It's much handier. The seat's nice in there, too and the cat likes to get up on that seat.