Independent Home Reviews

Randy was very friendly and knowledgeable of the company history and products.

The sales rep was fabulous and professional. She did a great job, and we are usually very skeptical. The installation was professional and efficient, and I could not ask for more.

I had a fantastic experience with the purchase and installation of my walkin tub. Customer service is top notch. The installation team did a amazing job installing my tub.

My installation was delayed because of a crack in their tub. They didn’t vet one of the installers, he was caught on camera rambling through our personal things. There was also damage to my doorway. One of them even stuffed my toilet with paper towel.

Everything that was presented at the sales presentation was provided with excellent installation. I’m doing a walk-in shower. It really has been great and made me feel more comfortable.

Everything went great, from estimate to install. Friendly and experienced.

Installer cut pipe when installing and didn't fix before putting up walls. This caused a leak from the upstairs. When I called scheduler she said installer didn't not do it and that I would need to get a plumber myself. I insisted that it wasn't leaking before. They finally had a repairman come out, He took the wall back down and saw the cut pipe. Also the water wasn't getting hot. They plan to be here to fix that this week.

Workers have been here 3 times and it still is not complete. Salesman lied about a filtered water system that doesn’t exist and the included door doesn’t cover the front of the tub. Customer service has an attitude and are not easy to deal with. If you have a choice go with another company.

Independent Home marketing will continuous harass you with never ending spam calls.

His presentation was a 10 plus his professionalism of the company and the price was excellent. I would recommend this company to everyone.

It was very easy to purchase the tub and the installation process was good. The installers were supposed to come on a Tuesday. They ended up having to come on Friday and it was a long day for them. But they were good. I recommend them.

My experience with Independent Home was great from my meeting with the Territory Manager, to my actual use of my new ultra spa-like step in tub. I love all the luxury features and my increased safety is exactly what I was looking for. My Installers, Tristan and Dylan, were also beyond great; they completed the job in one day! Before, during, and completion photos.

The tub is beautiful and fits into our space perfectly, thanks to the installers expertise.

Excellent salesperson who’s very understanding of our situation and very professional.

Sales presentation was excellent, price was very agreeable. Using for heath and well being benefits. Sales representative mistakenly measured space incorrectly which resulted in a change in where the tub would be installed, and a delay in installation by 1 week. The installation crew did an excellent job. Very satisfied with the functionality of the tub.

Independent Home left caulking on the door jamb. Independent Home didn’t install the chrome shower drain and faucet mixer symmetrically. They did complete the the walk in shower on time as promised, they also laid blankets going in and out of the house.

Gouging pricing, immoral business practices. Quote went from $19,000 to $9,000. You can’t trust these shysters. If their business practices are this bad, then how do you trust the product. Recommend you steer clear.

Excellent salesman to work with and Tub installer was very meticulous and took pride in his work. We love the tub. Just make sure your hot water heater is large enough. We ended up getting a Rinnai continuous hot water heater.

Updated on 03/19/2026: Independent Home has reached out to me, and we are negotiating a solution to our mold infestation. I will continue to provide updates.

Excellent product, installation, and staff! We love our walk in tub. Performance of tub is wonderful! We shopped and received estimates. We compared prices and features. The features and price came in below competitors. The installers were great and the tub, appearance, warranty and features are excellent.

Curt was our superman today. He fixed and installed a part. Checked anything that moved and explained how to change from shower to faucet with just a touch. He is an asset to your company. As "seniors", we've had our share of rude and disrespectful, slam-bam, no clean up, gotta hurry guys. He's a good asset to your company.

The entire experience, from the salesman visit to the installation was a pleasant experience. The installer was knowledgeable and professional, and courteous. Left us with a clean area. He accepted questions with patience and understanding. He explained everything he was doing and when finished, cleaned up the entire work area.

From the no pressure sales experience to scheduling and installation all was very professional. The tub replaced an old short non jetted tub perfectly. We can use our tub now for life even when we are a lot older. Very therapeutic and relaxing. Love the pre-warming seat and massage. The "milk bath" bubbles are wonderful.

Hands down the best walk-in tub company in the marketplace! The price for the spas and features is unmatched and their service is fantastic! Thank you for caring and doing what you guys do!

Independent Home, does great work, thank you Mark, Craig, keep up the great work, I would refer anyone to them. Mark and Craig knows what they are doing, great service.

Love the tub and the installers were great. The 4 stars is due to definitely feeling a bit deceived. I was told my 50 gallon hot water tank was great, I specifically asked if it was enough and was told yes. I even asked the water capacity of the new tub and was told it was about the same as the old tub. None of those things are true. The 50 gallon is barely enough to get a warm bath and my wife likes her baths very hot. So if you have a 50 gallon hot water tank (pretty standard) plan on the expense of an upgrade. I'm sure the salesman knew this. Also surprised it's been 5 days and no follow up call.

This company cares about the consumer! They stand behind the product, and all is made in the USA. Peter ** brought with him a lot of Knowledge and technology that’s put into the product with a Lifetime Guarantee! We were extremely comfortable learning about Independent Home! We haven’t place an order yet!

Dr David ** was fantastic. He spent a lot of time explaining all about the tub and benefits. His office was very helpful too. We are excited for our new tub.

Paul ** was excellent at not only explaining every little detail, he was also very personable with issues going on with a condition our Mother is going through. We had four companies give us their presentations- but, Paul- by far, was the best salesman and most personable. Obviously, he got our business.

Peter was an excellent technician, he explained everything very thoroughly and professionally. Looking forward to relaxing in my Companion Spa with my wife. Love the features and Lifetime warranty.