HomeSafe Reviews

Getting a home warranty was something that I needed to consider because the home was getting older. It was built in 2012. So, I thought maybe we should just play it safe and have something in terms of some type of warranty. The ironic thing was, we had just gotten HomeSafe and it was about 45 days before I needed to have something taken care of. It worked out very well. It was something with one of the air conditioners. I had just gotten the warranty six weeks earlier. The timing couldn't have been more perfect.

I’ve had a few claims with HomeSafe. I call the 800 number, and I let them know. Recently, I told them that I was having problems with my HVAC. When I told them that, I could either choose my own mechanic, if I have one, or they have a group of mechanics that work with them.

I had a refrigerator upstairs that had an issue. I bought it in 2003 from a law friend of my daughter's that was moving and it had been good. But some time back, the flap that controls where the ice comes out wore out. Choice Home Warranty tried to fix it. Their techs came out but they never could find a part. I called them out several times and they never could fix it. So I just let it slide. Then, the refrigerator's compressor went out and they were going to fix it. But I asked if they could just give me the money that they were going to pay for that and buy me a new refrigerator. That one was old and finally, they agreed to it. But it was a hassle. Then, this guy called from HomeSafe. I have two refrigerators and freezers downstairs that Choice wouldn't cover. I have a double oven that they also wouldn't cover that. But HomeSafe's rep said they would do that, so I changed.

HomeSafe’s pricing was comparable and more affordable, which helped me decide to get the warranty. I liked that they responded immediately when I had an issue that I had not anticipated. We had a power outage last year and the power was down for over 24 hours. I have an auxiliary power box underneath my meter from my power company and when they flipped the power back on, it triggered something in that particular box that blew the fuses in the whole box completely. I didn't have power for another two days and I didn't know why.

I was flipping through the phone one day, and I read up on HomeSafe. I told myself it was something that I was gonna need because my husband had just passed away, and I know I was gonna be responsible for fixing stuff and getting it done. I wasn't in that frame of mind to do all this stuff so I had to have some help. I called HomeSafe and they explained everything to me. They seemed to be a legit company that wanted to help in any way they can and to provide the services that I needed.

I filed a claim on August 29, 2026. I did not hear anything from Homesafe after 2 business days so I made a call them. They did not have anyone that could service a leak in Hot Water Tank. So I was told i had to find the company to do the work. I did. On September 9 2026, I sent the paid invoice to Armis. I called 3 times after the invoice was sent and I was told that no one had looked at the invoice. I called today October 2, 2026 again and was told that I would hear back by 6 MST. I immediately called back and was told this time that It had been approved for the amount minus $65 service fee. There should not have been a service fee because I found the contractor who did charge me a fee. Then I was told it would take 7-10 business days to receive a check. Who does not these days? No direct deposit. I will be looking for a new company to service my home warranty. This is not the first claim that I had to find my own repair company.

Receiving accurate information builds confidence. I was told I would receive my diagnostic refund. I only received a partial refund because of the deductible. Home Safe could not find anyone to service my freezer. I found the service provider and paid the diagnostic fee. I would think I would receive the entire fee. Poor communication.

We've had HomeSafe for a few months now. I picked them because of the price and they had a reasonable service fee. You can't beat the cost. I got the best. Give HomeSafe a try. They're the best so far and they're reasonable.

So far, I love HomeSafe. The deal that I got was low price. I can't believe how good this company has been. I haven't had any problem with them paying bills for anything that's went bad. Usually, the contractor submits the claim to them. But if I have to get my own contractor, then I call in the claim and get the number and all that and get all the paperwork going my way. On the last claim I had for my toilet in here to get the valve put in, I got paid within seven days. HomeSafe is a great company. I have another warranty company with another rental house I got. They're a piece of crap.

One good thing about HomeSafe is that they pick up the phone when somebody calls. And they have a swift response. That's one thing I'm happy about. Whenever they schedule the repair as quickly as possible, I love that. That's what I told my friend. I told her to switch to HomeSafe because of the swiftness. The contractors have been very good as well. They are very nice, polite, and respectful. My coverage is okay too. But what I don't like is their service fee, because the service fee I used to pay was $75. But now it’s 150. That's a little high. But I've not been complaining because of the swiftness of their response.

This was the first time I had to use my HomeSafe policy. I was expecting a negative encounter but it was entirely opposite. Brooke and Richard took great care of my issue and responded promptly. I was able to get my contract number and claim number within 10 minutes. It takes me longer to get in and out of a convenience store than 10 minutes so I was very much impressed. I had already gotten to appraisals for what I need done. Then I thought of my Home Safe Policy and that’s when I call them. If you haven’t gotten a home policy for Equipment., Home Safe will be a great place to start.

I enjoy HomeSafe. I've had them for two months and the rep that signed me up was good. My parents uses them as well. I'd tell others to try them out.

I was looking at my phone, and I saw HomeSafe. I was already under another contract with some other people but I canceled them and went with HomeSafe. In case something happens on my furnishings, it's covered under HomeSafe.

My recent experience with HomeSafe was very good. It was very easy to file the claim online. I had a plumbing job done, and the guy did a very good job. I would recommend HomeSafe to other homeowners.

For lack of other alternatives, I signed up with HomeSafe and I've been with them for less than a year. I had two claims in one week, which was surprising. My stove and my washing machine went in the same week. They sent out a tech for the stove and within a week, they gave me a brand-new stove and oven. So I got no complaints there. For the washing machine, they repaired that because it was only two years old. So they sent the repairman and he had to order the parts. But it was all good in the end and since the repair, the washing machine has been working well. I'm glad I got insurance because hadn't really given it much thought until I started seeing the ads on TV and realized it was a good idea. Things worked out great and everything was done as quickly as it could. Their pricing is fair, too.

I've spoken with very polite customer service reps and I feel confident my broken washer problem will be solved.

We had the worst experience with HomeSafe's home warranty service. We filed a claim for our AC, they sent someone to check it, but they never fixed it. They kept us waiting for over a month until we decided to cancel our HomeSafe service. I DO NOT RECOMMEND THEM.

I am a recent purchaser of this HomeSafe insurance. On my first request for help with a broken toilet, I was told "that the repair or installation was not covered i the policy". Was told that that could fix the handle.. Please!!!! I am cancelling this policy immediately and going back to Constellation Energy which used to be BGE Home, here in MD.

I've been with HomeSafe close to a year. I had another company I was doing a home warranty through, and I changed over, which was the biggest mistake I've made. My washing machine and my garbage disposal stopped working. When I called in, I reported. HomeSafe said, "We'll send someone out." The gentleman who came out was very professional. However, they lied to me the first time because they told me they would be out one day. There was miscommunication. It could have been on my part. They wound up coming another day. I swallowed that. But when they came out, the guy checked both devices. I already paid the 150 but they wanted to charge me an additional 150 because it was two separate appliances.

I needed some protection. I went with HomeSafe and the sign up process was all right. The rep I worked with was professional. I like that if I needed to make a claim, I could. And I wouldn't have to pay it out of my pocket.

I need home warranty. Everybody does. I enrolled in HomeSafe and I got a letter saying that I was enrolled and that they've debited my account. The representative that helped me sign up was fine.

I saw HomeSafe on TV. The process was easy. The coverage is self-explanatory. It's a warranty. If something goes wrong, I'm covered. Get it.

My wife saw a commercial on TV for HomeSafe, and she told me that we needed to get it. We decided to get the warranty and we’ve been with them for several years. Submitting a claim is okay. You have to go through three different departments but it’s nothing bad. We made the claim, they got somebody out here or we found somebody, got the service done and we’re happy. The technician’s quality of work was good. We’ve had repairs in the past. We called in and HomeSafe took care of it. They’ve covered my stuff fairly and I have recommended it.

I saw an ad on the television about HomeSafe. I'm very cost-conscious on everything and I thought I'd call and find out what it cost for that. I checked with other companies and HomeSafe was the most reasonable one that there was. Signing up with them was easy. There wasn't a bunch of papers to fill out or a bunch of rigmarole to go through from this department to that department.

Everyone was so nice and helpful!! I will definitely tell my friends about your service. Great experience.

When I called HomeSafe about my washing machine, they said they couldn't send somebody out to do that. So, I had to pay $332 for someone to come out and fix it. I thought all my appliances would be covered with HomeSafe but apparently, that's not the case. But they came out and fixed my stove when the pilot to the oven went out. The man they sent out told me what was wrong, then he came back the next day and brought the globe for the oven. He did a really good job and since the repair, the oven has been working well. I have HomeSafe for a year now and everything seems to be good. When I call, they try to get somebody right out to fix stuff. If friends and relatives need a home warranty, I'd advise them to call HomeSafe.

I called the number that HomeSafe had on TV to get some information and I went ahead and signed up. I thought it was a good idea to have something like that because there are some things that the insurance doesn't take care of. However, HomeSafe needs to send out some up-to-date information because everything is not online. I'm an older person and I'm not good on the computer about a lot of things.

My experience is a very uplifting, and after so many years only my house I finally found a reliable company who does what they promised. I recommend to anyone who had the same experience and burned with the other bad companies out there who have never done their regular job. I am very happy to recommend to my friends and family HomeSafe. Thank you for being genuine.

I had HomeSafe previously, but they couldn't do anything so I canceled. Then they called me back, and I tried them again, but they still can't help me. They don't repair everything I called them for. I got a fan that my remote control system won't work with. They say that they can work on the fan, but they can't work on the remote control system. The second time was my refrigerator. The seals on the doors were not sealing the way they were supposed to. A guy came and looked at it, and all he said was it's an old refrigerator. He'd see if he could find the parts, but he never got back to me. When somebody called me the other day, I told them I'm contemplating about canceling it, and they hung up. I'd tell others not to get them.

American Home Shield sent people out that weren't qualified to work on my appliances. And they made two and three trips. Choice Home Warranty. did the same thing and the people they sent out never fixed anything. They then told me to get somebody to fix it and send them the bill, then they would give me a percentage of the bill. But they never did because you never get a statement and an invoice from the repair guy, and they didn't tell you that beforehand. They also needed to know exactly how many hours he spent out there, and I didn't get any of those detailed invoices. So, they're a bunch of crooks and I got rid of them. I tried HomeSafe and had the same problem. They don't respond and they don't send people that are qualified to work on a washer or a dryer.

Our washer went out and HomeSafe couldn't find a repairman. I had to find my own repairman here. He came out and said that they made up a report that it would've been too expensive to fix the washer. So, he said I'd have to replace it and I haven't heard anything back from anybody since. I don't know what I'm supposed to be doing. I don't know what they're going to do. They got my $150 service fee and I paid the plumber himself $180 and I haven't gotten any kind of word back from anybody now. The plumber's paid for. So, it would be all up to HomeSafe and I haven't heard a word from them.

I signed up for the warranty for my car, and I spoke with a representative for HomeSafe. Then, I signed up with them over the summer and the process was excellent. The person I talked to was very helpful and informative. I had lots of questions and he answered all of them. He also went over what the coverage exactly entails.

I had CarShield and they asked me a few questions if I needed any coverage with anything else. They told me a breakdown of what they offered and it sounded that HomeSafe was something pretty decent. I was looking to cover certain things in the home, and their price was reasonable. Since I've had it, I've used it a few times. I have another coverage and between the two, HomeSafe was more beneficial to use on a plumbing claim.

My home warranty was running out and I was online to see what was available. HomeSafe was one of the ones that answered my inquiries and I liked what they had to say. So, I signed up and I've been with them for six months now. Any time that I've talked to them, they were always pleasant and answered when I needed to know stuff. I haven't really had to use them, but it's nice knowing that if my clients in the home messes up, I can get coverage. I'd also tell others to give them a try.

Signing up with HomeSafe worked out fine. It was a good process. Hopefully, it works as well as they say it does.

I'm not having a good experience with HomeSafe. My AC unit is not working. It's inoperable, and they're telling me that I only have $3,000 that they'll cover. The unit is going to cost me for repair like $6,200, so they're only really paying for half. So, I asked them to just send me the check for the $3,000, and I will find someone that will put it in for cheaper. They're wanting me to give them a company. It would be a licensed person, but I can find that on my own.

Communicating with HomeSafe was all right. I’ve been with them for a few months now.

I did a service call with HomeSafe and they sent the techs out, but they couldn't repair my appliance. So, they replaced it. The whole process was smooth and they even allowed me to pick out my own product. They gave me a cash amount offer to go get my own product, then I purchased it on my own, sent them the receipt, and they sent me the check. It was pretty simple and I've recommended them to other people. I also had a claim on my water dispenser that was problematic, but I don't even blame HomeSafe. It was the actual product that prolonged the process just a little bit longer than I thought it should have taken. I had a problem trying to find someone to fix it but I couldn't. I tried to go to a plumber, but was not successful. In the end, HomeSafe found someone for me, so I was thankful for that. For my other claims, HomeSafe found someone really quick for me. Also, I opened my claims up online and the process was really simple.

I submitted a few claims with HomeSafe when it came to my appliances. The most recent one was that I had a problem with my dryer, and HomeSafe couldn't get anybody out to fix it. The people that I was dealing with before must have lost their license, or something went wrong with their license. So, HomeSafe wasn't dealing with that company anymore. I paid what I had to pay to HomeSafe to send the provider out, but we couldn't get a provider to come out. We never really got the situation resolved when it came to my dryer. So, I had to go out and buy a new dryer.

I submitted a claim for my AC Air handler repair. Within minutes I received a phone call from an arrogant young man denying the claim without any conversation. He would not listen to my questions and he was intentionally provocative. The air handler was still under warranty from the manufacturer, so the part was covered. I submitted a claim for the labor costs. His denial of the claim was based on his reason that I should contact the manufacturer and request they cover the costs of labor as well.