HomeSafe Reviews

I liked the information that I read about HomeSafe and because it's so expensive to do repairs out of pocket, so I signed for their service. Since I've had it, I've had three calls at my house and two at my son's house that they helped with. Right now, we're at odds about submitting a claim. I have been submitting my claims a certain way, then yesterday, they told me that you're supposed to send them your paperwork on an estimate, let them okay it, then they will send you another thing and you can submit it and get it paid. And I have been told four times that you've got to pay the people, get the mark that you paid it, have your claim number, send it to HomeSafe, and they will pay it.

I had a refrigerator upstairs that had an issue. I bought it in 2003 from a law friend of my daughter's that was moving and it had been good. But some time back, the flap that controls where the ice comes out wore out. Choice Home Warranty tried to fix it. Their techs came out but they never could find a part. I called them out several times and they never could fix it. So I just let it slide. Then, the refrigerator's compressor went out and they were going to fix it. But I asked if they could just give me the money that they were going to pay for that and buy me a new refrigerator. That one was old and finally, they agreed to it. But it was a hassle. Then, this guy called from HomeSafe. I have two refrigerators and freezers downstairs that Choice wouldn't cover. I have a double oven that they also wouldn't cover that. But HomeSafe's rep said they would do that, so I changed.

HomeSafe’s pricing was comparable and more affordable, which helped me decide to get the warranty. I liked that they responded immediately when I had an issue that I had not anticipated. We had a power outage last year and the power was down for over 24 hours. I have an auxiliary power box underneath my meter from my power company and when they flipped the power back on, it triggered something in that particular box that blew the fuses in the whole box completely. I didn't have power for another two days and I didn't know why.

HomeSafe is a good company. I wouldn't go with anybody else. I've been very happy with their services. The people were always very nice and kind when they come. My wife found them and she started with the electrical and different things in the house. I've been very happy with HomeSafe, except once when they sent someone to my house to fix a plug outside my garage wall. The contractor fixed the plug at the back in my house, which was attached to my house but they wouldn't fix the one that was near my garage. They told me because of the cement wall, they wouldn't do it. That's the only thing that I was unhappy about.

I was flipping through the phone one day, and I read up on HomeSafe. I told myself it was something that I was gonna need because my husband had just passed away, and I know I was gonna be responsible for fixing stuff and getting it done. I wasn't in that frame of mind to do all this stuff so I had to have some help. I called HomeSafe and they explained everything to me. They seemed to be a legit company that wanted to help in any way they can and to provide the services that I needed.

I spoke to a live person when I enrolled with HomeSafe. They were very knowledgeable. The enrollment process was very easy. I haven't even put in a claim, but I know from what they cover versus the price, the warranty seems to be good.

Once I decided on HomeSafe I've had work that was completely satisfying and the cost is worth every penny!

HomeSafe is a great whole house warranty company. Our 25 year old wash machine died and couldn't be repaired. I filed a claim and within 2 weeks a new washer arrived. Old machine was taken away. No charge. Great program. Thank you!!!

It has been a few weeks since I signed up for HomeSafe. I've dealt with them before. The rep was very good.

HomeSafe called me because I was with CarShield. I already had a warranty company, American Home Shield. The rep was trying to compare it to American Home Shield and said that I would only have to pay $120 total for anything I had done around the house. However, I'm just gonna have to cancel it because I'm gonna stay with American Home Shield.

The response is so quick and makes it so easy for me to get the best services available. HomeSafe is the best in their market area. I have no complaints whatsoever, from the moment you call them to report any issues with your appliances, they strive to make it so easy and so fast to resolve the problem. In my case twice they couldn’t get my washer fixed and they replaced them with new machines. I’m so glad they have my back. Thank you so much for being there for me.

I've had to call HomeSafe once for a claim, and that was the last month and a half. And the customer service was good. I had to pay out of pocket, but I got a check in the mail within a week and a half. I haven't had any problems with them.

I usually call HomeSafe by phone to submit claims. I found everybody to be friendly and helpful. A guy came out about the washing machine, and he didn't have much to say. He is on the quiet side. He checked it, and then the dryer had to be checked because it sounded like it was getting ready to walk out of here on its own. It was so loud. He checked it, and when I asked what was wrong with the dryer, I really didn't get an answer. I asked two or three times, but he said he was gonna have to order a part for it. They ended up putting four parts on. It's so quiet now. I can't even tell it's running. I have to put my hand on it to even know that it's on.

My house is about 30 years old and so were all the original appliances. I felt it was time to do a home warranty and I was not going to go with HomeSafe because they were either affiliated with CarShield or CarShield was going to buy them. I'm not a fan of CarShield, but the person that called me extended a promotional offer of $49 instead of the required $99 to sign up. At the end of the call, I gave them my payment options and payment details. It was very easy to sign up. They're gonna be quick and efficient, like most companies are. But when you have a claim, that's where the the difference comes in. I have a claim now and I've been without AC for over a week now but they still have yet to approve my claim.

I had HomeServe but didn't like the contract what they were offering. HomeSafe sounded a little bit better. I liked the things that they offered they would do under their contract so I switched to them. The sign up was done on the phone then they mailed the contract to me. Once I pay the monthly fee, I can get a person to come over and check out whatever issue I have. HomeSafe will replace or repair for no cost. With the others, you have to pay a deductible. So far, they haven't charged anything on my credit card except that one fee.

My dryer went to shit on me. HomeSafe couldn't help me. There's nobody in this area to come and look at it. I live way out in the country and I'm 100 miles away from any town. And they're just small towns. The closest technician is in Salt Lake City, 600 miles away. HomeSafe said without somebody to look at the dryer, they couldn't buy me a new one. They said they couldn't do anything. They were cordial and helpful. They tried to do everything they could do to help me, but were unable to. I had to buy a new one. So I canceled HomeSafe since they couldn't help me'

I got called up by HomeSafe while I was driving. Their rep wanted me to go with this program but he wasn't super-duper pushy. Everything about the warranty sounded good and the cost wasn't that much because he even got a discount. So, I signed up with them. But then I got to thinking. All my appliances are so old and my water heater doesn't even qualify for it. So, I'm not on HomeSafe anymore. Overall, if you have all new appliances and you've got heat ducts, HomeSafe's policy is good to have. But I just have the baseboard heater and everything in my house is cheap. I probably spent more on the program than I would on replacing something.

I looked into getting a home warranty as soon as I got CarShield, and HomeSafe had what I was looking for. The rep was pretty nice and answered my questions at the time.

HomeSafe's customer service was good. I didn't have any issues. I understood everything they were telling me and what they were explaining to me. The handbook is very easy to understand and read. It's laid out well. I haven't used them this year yet, but my overall experience has been good.

I do not like the service of HomeSafe because they don't have a 24-hour call-in to make a claim of some sort. I'm gonna stick with what I had, which was American Home Shield. HomeSafe said, their position was that if I had something go out, I could call them and then they could get someone out quicker. As long as they were licensed and verified, I could use anyone I wanted as long as they had liability insurance. Recently, I had my air conditioning go out. And when I did need it, HomeSafe wasn’t available to call. So, I went with American Home Shield, which is what I have now. I'm gonna cancel HomeSafe now. But when I signed up with them, they were good. They gave me a good price. Everything was pretty cool. But, the service wasn't what I thought it would be.

The internet introduced me to HomeSafe and I went with them because of their price. At the time, I felt like it was time to get a home warranty. I signed with them thru a phone call and I got the basic coverage. I haven't filed a claim yet but so far, I'd give my experience 4 stars!

When I spoke with the rep from HomeSafe, our conversation was all right. A 5-star rating for the company is good.

Everything went smoothly with the rep when I signed up with HomeSafe a few months ago. Initially, I thought I needed a warranty for my home, but it was already covered through my builder's warranty and I ended up canceling.

I've been with HomeSafe since a couple of months ago. I signed up because I could get more coverage with them. Recently, my air conditioner went out. I called the people to come out here, but it's still out. The contractor came and looked at it, but I didn't get anything in paper. They told me something was too high. I didn't know what that meant, and I didn't ask the tech. I asked what HomeSafe will do to help me with my air conditioner and he said they do anything to fix air conditioners. I don't know what's going on with my air conditioner. I'm still waiting to hear back from HomeSafe, and it has been several weeks now. I have no satisfaction.

I was going through CarShield. And then they offered home insurance as well, which is HomeSafe. As far as customer service goes, the only issue I have is that it's hard to get a hold of somebody. But other than that, not bad at all.

I’ve been with HomeSafe for not too long. I had my air conditioner go out, and I called them. The service came up the next morning. It was a good experience. They were able to fix everything. They charged me $200. Altogether, it cost me 350.

What I don't like is the deductible. It's high. Being on a fixed income makes it a little hard to have to come up with 175. I may consider leaving HomeSafe because of that. Also, their customer service has been moderate. When my heater broke, it was at 2:00 in the morning. It was freezing outside. Nobody was available to take my call. They don't have 24/7 service by phone. That's a big downfall. But when I got ahold of HomeSafe, someone came out in a timely fashion. The work that was needed was done, and done satisfactorily.

HomeSafe sent me something in the mail, and when I reached out to them, the conversation with their rep was pleasant.

I was gonna go with Choice warranty, but it was HomeSafe that popped up first, so that's what I took. I talked to a guy on the phone and he happened to be the manager. He told me about it real quick. He said that the VA covers a lot and I don't have to pay so much. It was ridiculous when I asked them how much the shower cost alone, and they said $17,000. Also, nobody really explained everything that they offer.

HomeSafe does a good job. It has been wonderful. The people they provide call me. If not, they are asked to leave a number whereas I can call them. But 85% of the time, they call me. They do everything that they can do within the contract and they let me know what they can't do within the contract. They come out, look at the unit, and have to report back to HomeSafe. They take pictures, take it back, send it to HomeSafe. And from there, we get a response. We got some attentive contractors and come out there and make sure the work is complete.

My house is getting a little bit older and my appliances are going to go. So I figured I'd get them covered. I've had CarShield and they constantly were going up on their prices. So I went with HomeSafe. I've had two claims with them. When I had an oven with the bottom element burned out, the techs came and fixed it. Then I had a drain problem on my sink, which I'm going to have to call them again and see because it's backed up again.

I'm getting old, I'm fixing to retire, and I won't have pop-up money anywhere. HomeSafe called me and I'm a really hard person to make a decision. But I thought that the stairlift will make it easier on me, so I purchased one from them. They went over everything they covered and explained to me how to do a claim. But I didn't do what they told me to do because my air conditioner went out and it's 145 degrees in my house. So, I wasn't going to call them and get whatever you had to go through to do that. I wanted to have instant relief.

I had a home warranty and when it expired, I decided to get HomeSafe. They gave me a military discount and the representative who helped me sign up was cool. They were friendly, but they were trying to make a sale. I felt comfortable talking to the person. I haven't had to use the warranty yet but I hope that once I deal with them, my experience will be good.

I've always had a home warranty and when the other one expired, I signed up with someone else because the last one didn't do what they were supposed to when they came out to fix something. I had to pay $800 out of my pocket and that left a bad taste in my mouth. I saw HomeSafe on TV and when I got them on the phone to talk to them, they said my monthly payment would be $5. And if they send anyone out, it's going to cost me $150 for them to come out and do a check. And if they can't repair, they're supposed to switch.

I needed some coverage because I don't have anybody helping me anymore. My monthly fee is okay. I set up my recent claim with HomeSafe over the phone. Everything was good except I had to wait too long to get somebody to come.

HomeSafe contacted me along with a couple of other companies, and I decided to go with them based on their warranty plan. I had signed up with another company first, but after talking with HomeSafe, I felt they had a better plan. Even though it was more expensive, it covered more of what I needed to be covered. The rep was pleasant and informative. I have only had HomeSafe for a couple of months, and based on my experience, people should check them out and compare them with other plans. It depends on what you have in your house and what is most important to you to be covered.

I got HomeSafe with my car warranty. They said they were connected with them. The representative that signed me up was good and professional. I just hope I made the right choice. I have not used it yet.

I got HomeSafe so I can have insurance on the things in my house. If I don't have the money to get something fixed and pay for it myself, I can get help by having HomeSafe. People should get it.

I have HomeSafe, but I've not had any experience with them yet. I was with the another company. When HomeSafe called me, they had a different package, and it was a little bit better than the other package. So, I switched to them.

I signed up with HomeSafe over the phone and price-wise, it’s high. I filed a claim recently after a long time. Before that, I had one two years back. The garage door repair was completed in a timely manner. There was some confusion about the payment but the issue was straightened out.