HomeSafe Reviews

The people from HomeSafe were very nice when I explained what I thought was going on, they took the information down, they called a local repair place, and they contacted me, and then the guy came. What he did was kind of a plumbing thing in regards to my water heater. I'm kind of interested in changing a showerhead on one of my bathtubs. I asked if he did that, and he said he does. I haven't decided yet, but I still have his card. I was very happy with his work. He was a very nice guy. He was very above board. He was very efficient. He didn't have a certain part, so we went to a place that did, and he got right back. So, he was very good.

It's easy to submit a claim with HomeSafe. I make the call, and if it's a plumbing problem, they'll send somebody out. I never have to wait more than two days for somebody to come out. If I call today, they’ll either come today or they’ll come tomorrow. The quality of the contractors has been good. I just have an unfinished project going on.

I've had three things done recently and the last one was the freezer. There was water on the floor by the corner of the door, and I knew that was not normal. HomeSafe sent out a contractor almost immediately. The techs didn’t speak English, so they had to be on the phone with somebody else. I asked him a couple of questions and he was able to explain to my son what the matter was, to my son’s satisfaction. The only thing is that usually, the repairman will bring the part. But they had to order it when they sent it here. I did not know what the package was for, and I was gonna look to see if I could send it back. But my son was reading the tag on the package and he told me what it was for. If we were told ahead of time, there wouldn't have been any question about it.

We've been with HomeSafe for about a year and a half, and the techs have been very good. Submitting a claim is also very easy, and they're very nice to talk to, and they help us right through it. Recently, I did a claim for my air conditioning unit. They let me call my air conditioning person, and they checked it all out and said I needed a new unit. They contacted HomeSafe, and they talked back and forth, then I got a new unit. The cost of HomeSafe is reasonable, and they stand by what they advertise. I know if something happens I have coverage, and they save me money.

I've been with HomeSafe for at least two years. I have a claim that's still in progress. They gave us the estimate to go through and repair it. It was submitted to HomeSafe. The work being done was approved. The work was done, and it's been submitted for reimbursement. Overall, HomeSafe has come through. Over the two years, they have paid out more than they've taken in in coverage costs for us.

I've had HomeSafe around seven years. We've had three occasions with them, and we've been totally satisfied. The service was perfect every time. The delivery service through Lowe's have been spotless too.

I spoke to a live person when I enrolled with HomeSafe. They were very knowledgeable. The enrollment process was very easy. I haven't even put in a claim, but I know from what they cover versus the price, the warranty seems to be good.

I've had HomeSafe for about a year and I had never used them until this last month when my toilet stopped working. They called and said that the toilet needed to be replaced. They said they don't cover that. The toilet was not completely non-functioning. The guy who came was fine. He told me that the toilet was a weak flush, and that the toilet needed to be replaced. That was the second time that he was called out. The first time he said he unstopped it. It worked for almost two weeks, and then it stopped working again. That was when he told me that it was low flush and a weak toilet. HomeSafe wouldn't pay for a replacement. I don't like to deal with people that can't help me. I paid $100 for somebody to come out just to tell me what's wrong but was not to be able to fix something. So, less than two weeks later, I got to call them back. I'd tell others to find another company. HomeSafe is not worth dealing with.

We had some problems with the house that we had paid for, and they were a little much, so we decided we would look into getting a home warranty. HomeSafe was the first one that called me back, so we went with them. The guy who helped us sign up was really nice and we've been customers for a couple of months now. Their website is fine. I can get through it even though I'm not exactly computer-savvy. I would tell others to enroll with HomeSafe because you just never know when something’s going to break down.

We tried different companies and wanted to try HomeSafe. It's been a couple years since and it's paying for the item that goes bad. They've replaced a few things of mine already, including a gas stove oven that didn't work, a ceiling fan and an ice maker. When I have a claim, I call HomeSafe's number and communication is easy. The techs have been very good as well. Recently, our clothes dryer was making a squealing sound. The tech changed the gear that's in the back and now, it's great.

HomeSafe has a reasonable price. Every representative I've spoken to have been very courteous, very kind, and very knowledgeable. I couldn't have asked for better people to work with. I've already used them twice. They came and fixed my dryer when my dryer went out. They fixed my air conditioning unit when it went out. So, I have nothing but good things to say about HomeSafe. Setting up a request has been amazing. They jumped on immediately. The contractors called me, came out, and got the job done.

I had an air conditioning problem and did not like the guy that HomeSafe recommended. He never called back, never recommended anything, and never gave me any prices. I ended up going with my own guy, who charged a lot less. I'm disappointed with HomeSafe. I am paying for a service, and they did not deliver. I paid $7,000 for a new AC system out of my pocket, which they said they would cover half of, and they didn’t. I’ve had HomeSafe for four months and every time they send someone over, they seem more interested in finding a bigger and better deal. They need to get better contractors. The reps over the phone didn't care about me and only cared about the money. HomeSafe sucks and I would give them 0 stars. People should not go with them.

Once I decided on HomeSafe I've had work that was completely satisfying and the cost is worth every penny!

When I called CarShield, they offered HomeSafe. So, I took advantage of that. I've already made four claims. I was quite displeased with one because the representative knew that I had a countertop microwave, yet they still had me pay the $75 deductible for it to be repaired, knowing that they were not going to repair it, and refused to refund the $75. So, I was really considering canceling.

HomeSafe didn't cover two different things in my dishwasher and I cancelled the service. Dealing with the reps was not good. They were supposed to fix my air conditioner, and they never called me back on any of that. I tried calling them for days.

Our package with HomeSafe covered both of our septic tanks, which was a plus for me. Then they said that they would cover plumbing which is new. Our pipes are underneath our house, which has almost zero crawlspace access. So, I figured if we had coverage for something like that, that would be beneficial. Our AC messed up. I was a little concerned. It took a little bit to process the claim, but they did pay for it. Nobody takes their claims. I couldn't find an AC provider that would talk to them and work with them on paying them directly. So, I had to pay it out of pocket and then get reimbursed.

I’ve been with HomeSafe for two years now. Their techs have been outstanding. They’re also cheaper compared to others. They do an excellent job. I'm satisfied with them.

I had CarShield, then HomeSafe reached out to me. Their reps explained everything really well and their presentation was good. The price was reasonable, but I thought I got a discount. Then when I checked my account, the price had gone up. They may have given me a couple months promotional. Other than that, they get 4 stars.

I was with another company, and I didn't really like their service. HomeSafe had sent some type of advertisement, and I decided to try it out. And it's been working fine. When I submit a claim, I normally just call in. And it's been easy. The only complaint I might have is that the hold times can be really long. But when they find out what I need, they send me over to another department, and they take care of the service requests. The techs have been okay as well. The ones that I have worked with have been okay. Now I have had a couple of quotes from a couple of different people that HomeSafe has sent. One of them was way over budget, and so we didn't use that one. But the other one that we used was fine. Having HomeSafe is worth the peace of mind.

What mainly made me go with HomeSafe was because they have the month to month. You're not locked into a contract. So, that if you decide that it's not for you, after that month, then you could leave. I've been with American Home Shield for several years, and it’s like you're locked in a contract, and they were constantly going up. Then I had a bad experience with American Home Shield. I also had someone who had been in the hospital twice in the last year. In the past year, they had been in the hospital twice. I explained that to them, but there was nothing they could do. They’d get in touch with them, explain to them what needs to be done, and we could get it fixed. Then it'll be a couple of days and I thought that was better than me having to sit around and wait for somebody, this one place that American Home Shield could send me. So, HomeSafe seemed to be the one.

I like that with HomeSafe, my payment was in my budget, and I could afford it. They're really good. Even if they don't have anyone who would take the warranty, and I have to get someone else, they'll refund my money. My most recent claim was for the oven and stove. It wasn't heating up. I had to get somebody out to see about it, and then I had to get electricity too. It's functioning well now. When I call HomeSafe, they automatically get somebody on the job. I trust them. They work well with me.

HomeSafe is a great whole house warranty company. Our 25 year old wash machine died and couldn't be repaired. I filed a claim and within 2 weeks a new washer arrived. Old machine was taken away. No charge. Great program. Thank you!!!

I like that with HomeSafe, I don't have to come up with a large amount of money to buy my appliance if they break. My experience with them has been good so far. When I submit a claim, I call the number on the app. Their contractors have been okay, but they tried to double-charge me for another visit for the same problem.

I've been protected with HomeSafe for two months. They seem to be able to do the work, whereas they're not going to tell you, “Look, I can't do this work. I don't think that's something that's covered.” So, they seem to cover a lot of more things than that other place called HomeServe. They tend to cover a lot more items. They seem to give you a lot more for your money. They seem to want to cover and help you out. The only reason I haven't called them is because I don't have that co-pay that you give the person that comes out. Other than that, there are a couple of things that I needed to have checked out here in my home. I just haven't been able to do it.

I've been using HomeSafe so far for a couple of years. The service has been very good. I haven't had any problems yet in the two instances that I've used them. I have to go online to submit my claims. The site is very good and very easy to use. The contractors did okay of a work when they were here. My little problem was getting the parts as quick as possible. I had one instance where I had to wait for the parts, but they've been able to fulfill their part of it. What happened was we had a refrigerator that went out on us. The contractor who did the work got it down to a motherboard in the refrigerator. He got the motherboard, and it still didn't work. So then, he went back to HomeSafe, and he told them that it wasn't going to be able to be repaired because it would have to go even deeper into the refrigerator, and that is not worth it. So, they ended up telling me that they were going to get me a new refrigerator.

Everything's been great with HomeSafe. They've been automatically taking the money out monthly. As far as the house, everything's in good shape. I did answer some questions when I first applied with HomeSafe. But since then, I haven't really had. There was a follow-up one day. A woman called and asked me if everything was okay and I said everything's okay. HomeSafe covered everything. I had another company, and it seemed like any time you called them, they didn't want to do it.

It has been a few weeks since I signed up for HomeSafe. I've dealt with them before. The rep was very good.

I was getting some insurance for repairs for the car, and somehow, they transferred me to get the thing for the house. It's been a couple years since I signed up with HomeSafe and I hadn't had any bad experience at all. I had to have one thing done as far as HomeSafe, and that was with my refrigerator. They came right on and fixed it, and I had no problems.

I signed up for HomeSafe, and their rep was okay. There was no problem and he answered any questions I had.

Homesafe's customer service was good.

Getting a home warranty through HomeSafe went clearly and fast. The only thing about HomeSafe is this $150 that you put upfront. That's a great deal of money to be putting upfront. So I was saying to myself, I don't know if I'm going to be with them because of this $150. I was with another one and it was only $60 as far as before they send a representative out. The $150 with HomeSafe is a lot of money to have somebody come out. With the gentleman that came out here and fixed the thing, that was a 10. He did a nice job. It was just a small repair as far as I'm concerned. I don't even think it was $150 worth of work.

My girlfriend had HomeSafe, and she told me they were good. I just joined the company, and I've received my booklet. I'd tell people to try HomeSafe. It's a good one. Right now, I'm new in it, but they have very good people. They explained very well and the reps were very nice.

I have a niece that has HomeSafe and she was very satisfied with it, so I thought I'd give it a try. I called. Their rep said it's $49 to start out with, and $49 per month. He was good. He wasn't trying to intimidate me in any way. He was very nice.

I found out about HomeSafe through the warranty for my car and I decided to give HomeSafe a try for the home warranty. During signup, everybody was all right and knowledgeable. When I had a dishwasher claim, the process was very easy and the issue was rectified right away.

I saw an advertisement for HomeSafe, and as a senior, you just get tired of paying everything. I got brand new septic put in. I got this and that done over the last five years. But it's that one day you had something happen, and you're not covered, and you gotta shell out more money. The enrollment process with HomeSafe was very easy and went very smoothly.

HomeSafe called me because I was with CarShield. I already had a warranty company, American Home Shield. The rep was trying to compare it to American Home Shield and said that I would only have to pay $120 total for anything I had done around the house. However, I'm just gonna have to cancel it because I'm gonna stay with American Home Shield.

I asked for some work to be done by my other warranty, and they dragged their heels, and they never did pay for the new washing machine I needed. I ended up paying for a brand-new washing machine put in there. I got tired of going down and doing the laundry at the laundromat. So, I started checking through to see which ones were available on my smartphone, and it told me about this place. It had HomeSafe on there, and I called them to check on it. I checked with the Better Business Bureau on them, and they said they were good.

The response is so quick and makes it so easy for me to get the best services available. HomeSafe is the best in their market area. I have no complaints whatsoever, from the moment you call them to report any issues with your appliances, they strive to make it so easy and so fast to resolve the problem. In my case twice they couldn’t get my washer fixed and they replaced them with new machines. I’m so glad they have my back. Thank you so much for being there for me.

I've had to call HomeSafe once for a claim, and that was the last month and a half. And the customer service was good. I had to pay out of pocket, but I got a check in the mail within a week and a half. I haven't had any problems with them.

I usually call HomeSafe by phone to submit claims. I found everybody to be friendly and helpful. A guy came out about the washing machine, and he didn't have much to say. He is on the quiet side. He checked it, and then the dryer had to be checked because it sounded like it was getting ready to walk out of here on its own. It was so loud. He checked it, and when I asked what was wrong with the dryer, I really didn't get an answer. I asked two or three times, but he said he was gonna have to order a part for it. They ended up putting four parts on. It's so quiet now. I can't even tell it's running. I have to put my hand on it to even know that it's on.

I had HomeServe but didn't like the contract what they were offering. HomeSafe sounded a little bit better. I liked the things that they offered they would do under their contract so I switched to them. The sign up was done on the phone then they mailed the contract to me. Once I pay the monthly fee, I can get a person to come over and check out whatever issue I have. HomeSafe will replace or repair for no cost. With the others, you have to pay a deductible. So far, they haven't charged anything on my credit card except that one fee.

My house is about 30 years old and so were all the original appliances. I felt it was time to do a home warranty and I was not going to go with HomeSafe because they were either affiliated with CarShield or CarShield was going to buy them. I'm not a fan of CarShield, but the person that called me extended a promotional offer of $49 instead of the required $99 to sign up. At the end of the call, I gave them my payment options and payment details. It was very easy to sign up. They're gonna be quick and efficient, like most companies are. But when you have a claim, that's where the the difference comes in. I have a claim now and I've been without AC for over a week now but they still have yet to approve my claim.

I liked the information that I read about HomeSafe and because it's so expensive to do repairs out of pocket, so I signed for their service. Since I've had it, I've had three calls at my house and two at my son's house that they helped with. Right now, we're at odds about submitting a claim. I have been submitting my claims a certain way, then yesterday, they told me that you're supposed to send them your paperwork on an estimate, let them okay it, then they will send you another thing and you can submit it and get it paid. And I have been told four times that you've got to pay the people, get the mark that you paid it, have your claim number, send it to HomeSafe, and they will pay it.

My dryer went to shit on me. HomeSafe couldn't help me. There's nobody in this area to come and look at it. I live way out in the country and I'm 100 miles away from any town. And they're just small towns. The closest technician is in Salt Lake City, 600 miles away. HomeSafe said without somebody to look at the dryer, they couldn't buy me a new one. They said they couldn't do anything. They were cordial and helpful. They tried to do everything they could do to help me, but were unable to. I had to buy a new one. So I canceled HomeSafe since they couldn't help me'

I got called up by HomeSafe while I was driving. Their rep wanted me to go with this program but he wasn't super-duper pushy. Everything about the warranty sounded good and the cost wasn't that much because he even got a discount. So, I signed up with them. But then I got to thinking. All my appliances are so old and my water heater doesn't even qualify for it. So, I'm not on HomeSafe anymore. Overall, if you have all new appliances and you've got heat ducts, HomeSafe's policy is good to have. But I just have the baseboard heater and everything in my house is cheap. I probably spent more on the program than I would on replacing something.

I looked into getting a home warranty as soon as I got CarShield, and HomeSafe had what I was looking for. The rep was pretty nice and answered my questions at the time.

HomeSafe's customer service was good. I didn't have any issues. I understood everything they were telling me and what they were explaining to me. The handbook is very easy to understand and read. It's laid out well. I haven't used them this year yet, but my overall experience has been good.

When I spoke with the rep from HomeSafe, our conversation was all right. A 5-star rating for the company is good.

The internet introduced me to HomeSafe and I went with them because of their price. At the time, I felt like it was time to get a home warranty. I signed with them thru a phone call and I got the basic coverage. I haven't filed a claim yet but so far, I'd give my experience 4 stars!

I do not like the service of HomeSafe because they don't have a 24-hour call-in to make a claim of some sort. I'm gonna stick with what I had, which was American Home Shield. HomeSafe said, their position was that if I had something go out, I could call them and then they could get someone out quicker. As long as they were licensed and verified, I could use anyone I wanted as long as they had liability insurance. Recently, I had my air conditioning go out. And when I did need it, HomeSafe wasn’t available to call. So, I went with American Home Shield, which is what I have now. I'm gonna cancel HomeSafe now. But when I signed up with them, they were good. They gave me a good price. Everything was pretty cool. But, the service wasn't what I thought it would be.

I've been with HomeSafe since a couple of months ago. I signed up because I could get more coverage with them. Recently, my air conditioner went out. I called the people to come out here, but it's still out. The contractor came and looked at it, but I didn't get anything in paper. They told me something was too high. I didn't know what that meant, and I didn't ask the tech. I asked what HomeSafe will do to help me with my air conditioner and he said they do anything to fix air conditioners. I don't know what's going on with my air conditioner. I'm still waiting to hear back from HomeSafe, and it has been several weeks now. I have no satisfaction.

Everything went smoothly with the rep when I signed up with HomeSafe a few months ago. Initially, I thought I needed a warranty for my home, but it was already covered through my builder's warranty and I ended up canceling.

I was going through CarShield. And then they offered home insurance as well, which is HomeSafe. As far as customer service goes, the only issue I have is that it's hard to get a hold of somebody. But other than that, not bad at all.

I was gonna go with Choice warranty, but it was HomeSafe that popped up first, so that's what I took. I talked to a guy on the phone and he happened to be the manager. He told me about it real quick. He said that the VA covers a lot and I don't have to pay so much. It was ridiculous when I asked them how much the shower cost alone, and they said $17,000. Also, nobody really explained everything that they offer.

HomeSafe does a good job. It has been wonderful. The people they provide call me. If not, they are asked to leave a number whereas I can call them. But 85% of the time, they call me. They do everything that they can do within the contract and they let me know what they can't do within the contract. They come out, look at the unit, and have to report back to HomeSafe. They take pictures, take it back, send it to HomeSafe. And from there, we get a response. We got some attentive contractors and come out there and make sure the work is complete.

What I don't like is the deductible. It's high. Being on a fixed income makes it a little hard to have to come up with 175. I may consider leaving HomeSafe because of that. Also, their customer service has been moderate. When my heater broke, it was at 2:00 in the morning. It was freezing outside. Nobody was available to take my call. They don't have 24/7 service by phone. That's a big downfall. But when I got ahold of HomeSafe, someone came out in a timely fashion. The work that was needed was done, and done satisfactorily.

I’ve been with HomeSafe for not too long. I had my air conditioner go out, and I called them. The service came up the next morning. It was a good experience. They were able to fix everything. They charged me $200. Altogether, it cost me 350.

HomeSafe sent me something in the mail, and when I reached out to them, the conversation with their rep was pleasant.

I needed some coverage because I don't have anybody helping me anymore. My monthly fee is okay. I set up my recent claim with HomeSafe over the phone. Everything was good except I had to wait too long to get somebody to come.

I had a home warranty and when it expired, I decided to get HomeSafe. They gave me a military discount and the representative who helped me sign up was cool. They were friendly, but they were trying to make a sale. I felt comfortable talking to the person. I haven't had to use the warranty yet but I hope that once I deal with them, my experience will be good.

My house is getting a little bit older and my appliances are going to go. So I figured I'd get them covered. I've had CarShield and they constantly were going up on their prices. So I went with HomeSafe. I've had two claims with them. When I had an oven with the bottom element burned out, the techs came and fixed it. Then I had a drain problem on my sink, which I'm going to have to call them again and see because it's backed up again.

I'm getting old, I'm fixing to retire, and I won't have pop-up money anywhere. HomeSafe called me and I'm a really hard person to make a decision. But I thought that the stairlift will make it easier on me, so I purchased one from them. They went over everything they covered and explained to me how to do a claim. But I didn't do what they told me to do because my air conditioner went out and it's 145 degrees in my house. So, I wasn't going to call them and get whatever you had to go through to do that. I wanted to have instant relief.

I've always had a home warranty and when the other one expired, I signed up with someone else because the last one didn't do what they were supposed to when they came out to fix something. I had to pay $800 out of my pocket and that left a bad taste in my mouth. I saw HomeSafe on TV and when I got them on the phone to talk to them, they said my monthly payment would be $5. And if they send anyone out, it's going to cost me $150 for them to come out and do a check. And if they can't repair, they're supposed to switch.

I got HomeSafe with my car warranty. They said they were connected with them. The representative that signed me up was good and professional. I just hope I made the right choice. I have not used it yet.

HomeSafe contacted me along with a couple of other companies, and I decided to go with them based on their warranty plan. I had signed up with another company first, but after talking with HomeSafe, I felt they had a better plan. Even though it was more expensive, it covered more of what I needed to be covered. The rep was pleasant and informative. I have only had HomeSafe for a couple of months, and based on my experience, people should check them out and compare them with other plans. It depends on what you have in your house and what is most important to you to be covered.

I have HomeSafe, but I've not had any experience with them yet. I was with the another company. When HomeSafe called me, they had a different package, and it was a little bit better than the other package. So, I switched to them.

I got HomeSafe so I can have insurance on the things in my house. If I don't have the money to get something fixed and pay for it myself, I can get help by having HomeSafe. People should get it.

I signed up with HomeSafe over the phone and price-wise, it’s high. I filed a claim recently after a long time. Before that, I had one two years back. The garage door repair was completed in a timely manner. There was some confusion about the payment but the issue was straightened out.

The agent I spoke with was both very nice, and understanding of my family's financial limitations. The agent was able to get our family the best home warranty plan at a very affordable rate.

I had CarShield, and I got something from them about covering the home with HomeSafe, too. I signed up and have been using them for a couple of years now. Submitting a claim was easy. I do it online. A repairman came out the next day, did what he needed to do and got it fixed. So far, I'm pleased with HomeSafe.

HomeSafe was an option when I was purchasing my home and it had the best comprehensive program. My experience signing up with HomeSafe was fine. The reps were knowledgeable and courteous.

I was thinking about getting some stuff done for appliances and deal with plumbing. I got a phone call from HomeSafe and the representative was good. They explained everything to me. They told me about how much money they give per item that you use. They went down on the price because I'm on a fixed income but the $150 down payment that you have to do when you call to get someone to come out to check things out is high. Other than that, having HomeSafe is a good thing because of the qualifications.

After I paid for my house, I was looking for some kind of protection to when things might start happening. Also, I'm at that point now in my life where I can't hold a job down because of my handicap. So, I decided to get a HomeSafe warranty. Right now, I got things that I need to have fixed in the house such as my living room floor. I know that I got the policy, but I don't know how to go about doing filing a claim. Other than that, I love HomeSafe. I've never had to use it for anything but just knowing that I was smart enough to do something like that makes me feel good.

I researched the top home warranty companies and HomeSafe WAS second in line. The top one was more expensive, so I went with HomeSafe. The representatives who assisted me in signing up were good and did not pressure me. They just presented their product, told me the type of things they cover, what the service call charge fee would be, and the premiums. The premiums are not bad but the service call charge is pretty high at $150. I'm on a fixed income, so I'm on Social Security, which is nothing. It's not even hardly a fixed income. So, for me, the service fees are high. But other than that, I had to use them once and they gave me a good company that did an outstanding job. The tech also made the comment that he enjoyed working with them and didn't want to lose their business. And for a home warranty company, that is huge.

After I took out a policy with HomeSafe, I lost one of my retirement pensions. I had to start looking for things to cut back because I lost half of my retirement pension. I had one claim in with HomeSafe, and I found out that there was a waiting period. But they sent somebody out, and I was happy with the response I got from them. They acted right away. I was happy with them, but I just had to cut back. I had to drop my cable and some other things until I get my situation, money-wise, under control here.

I was looking for a home warranty, and it happened that I got a call from HomeSafe. The rep was nice, very informative, and quick with answers. She let me know exactly what the deal was. I liked my sign up experience though everything is always better cheaper.

I had a different home warranty provider but switched to HomeSafe for the coverage and price. The $125 or $150 deductible could be a little less but other than that, the service is great. I don't have to worry about large out-of-pocket expense when something breaks. It's quick and easy. A repairman was out in a day or two. He came for the washing machine and for the microwave. He was great as well.

I quit HomeSafe for a while, then I joined again. It just felt better to be protected. Their reps have been okay but I haven't had a qualified claim yet as they seem to find a way out of my claims. I had a furnace issue on a night when it was below zero and the circuit board in the furnace got burnt. It quit, so I had to have it replaced. I qualified it with HomeSafe and they had to pay the off-time rate. I sent their tech out to get it, then he came back and got my furnace up and running.

Jerry ** was very kind and professional. He answered all of my questions and applied as many discounts as possible. Waiting to read the contract within my 30 day window in case I need to cancel.

I needed something to protect my house. I saw the advertisement for HomeSafe on television and it's something that everybody needs. When I signed up, their rep was easy to work with. I give them 5 stars.

HomeSafe is a good company. I wouldn't go with anybody else. I've been very happy with their services. The people were always very nice and kind when they come. My wife found them and she started with the electrical and different things in the house. I've been very happy with HomeSafe, except once when they sent someone to my house to fix a plug outside my garage wall. The contractor fixed the plug at the back in my house, which was attached to my house but they wouldn't fix the one that was near my garage. They told me because of the cement wall, they wouldn't do it. That's the only thing that I was unhappy about.

I needed insurance on the house. HomeSafe called me and I decided to use them. Signing up with them was fine. They were really informative. The person I dealt with was really good about explaining everything.

The enrollment process with HomeSafe was quick and the customer service was very efficient. As soon as I got HomeSafe, my dishwasher had a breakdown. I called them and the process was very easy. But the contractor wouldn't install my appliance because he had a problem with it. I had to send it back and get it on my own. But I like that HomeSafe’s service was fast and efficient. They cooperated when I had a problem with the contractor. I felt very confident that I had a good company behind me. I was 100% satisfied and people should try HomeSafe because they have nothing to lose.

Setting up HomeSafe was good and very pleasant. But when I filed a claim, I wasn’t so pleased with the person who came out. The guy was so loud that I could hardly understand what he was saying. They also took something that attaches to the furnace with them and left without it, so I had to call them back to bring it back. The door to the furnace was a little broken, and they didn’t even put the door back on right.

I'm an older single women. Having this coverage is essential to living in my home alone. I was extremely dissatisfied with the wait time to actually process the claim. Customer service was answered fairly quickly, but when transferred to the agent that could actually file and start the claim, I was on hold for 42 minutes until they came on the call to process the claim. The process with the agent went kind of slow but I expected that because of them finding a service person to come to\ the tiny town I live in. I guess they need more employees in this department. Thank you.

I had a very bad experience with a different provider. So I switched to HomeSafe. My experience with their reps has been very good so far.

My signup experience with HomeSafe went well. I was pleased with the input that I got and the services that were offered. I need to study it further, though. It's very intense. But the experience I had was positive. I agreed to sign up for it because I felt it made sense for my well-being and my assets.

I started with HomeSafe, and then I immediately canceled after the language inside of their contract was too problematic. You have to provide records. Otherwise, everything's pre-existing. Also, if they replace an item, it belongs to them, and then it has to be properly maintained per their standard. And that's not okay with me. I didn't trust HomeSafe. I asked for a refund and as per the contract, they're not allowed to. They're allowed to keep a certain percentage. They refused to give me a refund, and then told me that they're going to let the service run for the rest of the month. I told them no and I just called and disputed the charge with my credit card.

We’ve had HomeSafe for five months now. It was very easy to submit a claim. They took care of it right away. The contractor was dispatched very quickly too. He was very good and knew what he was doing. He went in there, took the thing off, and put stuff around the toilet. Went in there with the thing and cleaned it out. He did a good job. It’s working well now. Homesafe is a great company, and having the service saves me money. Their customer service has been good as well.

I talked to whoever it was that I talked to with HomeSafe to sign up with, and of course they're going to make everything sound good. I said, “I've had problems with other companies. They say that they can't repair it or replace it.” Even with Choice Home Warranty, I had a call, and they would give me $195 for a $600 appliance. I said, “If they're going to replace it, I want something that's going to be replaced with something comparable,” and I don't know if any of them do that.

I just received a call from HomeSafe trying to sell their products. I had a nice young man try to get me to purchase their product, but they hit me at the wrong time of the month. I am on a fixed budget and receive my check once a month at the beginning of the month.

I got appliances that have gone to that point where I realized that it was time for me to get a home warranty. It was affordable and I could do it. And when something goes out, it's easier to do it this way than to try to replace it. I was with America Auto before and I needed to change because I wasn't happy with them. My brother told me about HomeSafe and I trust him. Also, I didn't see a price that was better than what they offered, so I took their price. Signing up with them wasn't that hard. I asked a question about the deductible and they gave me everything I needed to know. They were straightforward on what I was getting and how they would go about the procedure. So, I understood what I was getting told.

I haven't had the opportunity yet to make a call to HomeSafe for something and see what kind of response I get, but the signup process was easy and smooth.

I had another warranty provider last year, but I had to reduce the cost of the stuff because a lot of my bills have been going up. HomeSafe gave me a better deal, so I switched to them. Their sign up process was easy and the representative I talked to was nice. She explained everything to me. To anyone considering HomeSafe, let their reps explain their programs and if you like them, you should sign up.

I was on CarShield and they recommended HomeSafe. I talked to them and figured it was the right thing to do as I had some old appliances. I had told them upfront that I got an older unit and they said if they couldn't fix it, they will replace it. However, I had a licensed air conditioner guy out and HomeSafe said they're only going to pay up to $3,000. They wanted pictures and my AC guy was supposed to have done all that and send an invoice to them. I'm waiting to hear back.

I've always had a home warranty, but I had bad experiences with a couple of other home warranty companies. I chose HomeSafe because of those experiences, and I also have another warranty through the same company group. Everything was positive when I purchased my warranty. Everyone seemed efficient, they explained everything, and they were courteous and polite. I received the handbook and contract, and everything was upfront. They explained the coverage I have, and I was satisfied with it. The copay is a little high. But other than that, everything seems fine.

When I was initially signing up for HomeSafe I was told that the coverage was the exact same as with my prior company (First American Home Shield). They lied and it caused me over $8000, I have to fix my garage spring and replace my entire a/c unit (I was told all coverage was the same, THEY LIED).

I had HomeSafe come out to my house to fix pipe in the basement and fix two toilets. They fix one toilet. Needed a float. The other toilet need to be plunged. They charge the company $750 bucks and they didn't fix the pipe in the basement. I don't think I need a service account. Fix was broken. I'm not happy with them at all. At all. I wouldn't recommend him to nobody.

When I signed up with HomeSafe, I called, and someone answered my questions, and they gave me a good rate. I like that if there's something wrong, then I wouldn't have to bear the big expense of it. I called them about plumbing once, and the rep said they would not pay for the digging up, but they would pay for something else. So, I really don't know what they're going to do.

Our home is getting old. We're going to be selling it soon. And it occurred to me: what if something were to go out just when we're in the middle of trying to sell it? We should have a warranty in case of that because it might jinx the sale. I looked around, and I found HomeSafe and thought that might be a good one. So I went with them.

I'm a new customer with HomeSafe. I've only been with them for two months. Their rep called me and told me what they could provide and pointed out a couple of things that I was not aware of with who I was already with. I already made up my mind about canceling them. HomeSafe's rep told a good enough story that I went with them. I asked about the pricing and he gave me to somebody else. I worked with him. I told him what I was paying. Theirs was more expensive. If you have to have somebody come out to look at something, my cost is twice as much as what it would have been with the company I just fired. But I would rather pay a bit more and get it done than to pay the 75 and wait for six weeks.

HomeSafe was good. They did everything right. I've had the warranty for a while. I received my contract and handbook in the mail a while back. They were well-written. I had a plumber come out, and he worked with HomeSafe. The job got done. HomeSafe covered everything I needed to be covered. It was good enough because it paid the bill that I needed to be paid because I didn't have any other money to pay it with.

HomeSafe's customer service has been excellent. I'd recommend the company. My experience was good.

The previous resident here had HomeSafe. So, I decided to go with it for the moment. Signing up was simple and easy. Their rep was informative, and told me the details of what they cover and don’t cover. I like the fact that my appliances are going to be covered and they get 3 stars from me.

The rep was very convincing when we signed up with HomeSafe. We’ve filed claims about three times and when we called, they assigned someone to come out. The technician came out, figured out the problem and how much it was going to cost, and waited for HomeSafe to say yay or nay. Then, the parts were ordered and the tech came back except the last time. It was the same refrigerator issue that kept costing $800, and we couldn't see going through it again. We decided we needed to get rid of the fridge and HomeSafe agreed and sent us a check that helped us buy a new refrigerator, and we're happy campers. HomeSafe is awesome.

I got a letter in the mail about HomeSafe and I set it up by phone. The process was very easy and the rep said I can use the warranty 30 days after signing up. He explained what was covered and the deductibles. He also mentioned there's an app and you can make a claim by phone.

Our home warranty with another company was going out. We saw HomeSafe and decided to give it a shot because of CarShield. We have this home warranty for a year or two now, and they've been really good. Filing a claim with them is very easy. I just call, then they have someone come out and the people who come out do the job. Whenever I call HomeSafe, the people I speak to are so helpful and nice. They make you want to stay. Also, the techs usually come out quickly. One time, they came about the same day or the next day after I called in my claim. The techs we've had in our home were great and we had no problem. They were friendly and they explained whatever need to be explained.

My neighbor is using HomeSafe and was pleased with their outcome. I also signed up for HomeSafe and the handbook is comprehensive and easily understood. It's always been easy to talk to customer service. The policy covers what I needed to. It was a quick and easy experience.

We had HomeSafe at our house before we sold our house. They were great! They paid claims for us several times. I love how they let you choose your own techs. When we bought our new house, one of the first things we did was sign up with HomeSafe again. They have great customer service, pay claims quickly, and are easy to work with! If you are trying to choose a warranty, choose Homesafe. We have truly been so happy with them!

HomeSafe's customer service has been okay. They just overwhelm me with phone calls. I told them to cut my service because of that.

We’ve had HomeSafe for a month. But I was just getting ready to actually cancel it. We signed up with two, and I'm gonna stay with the other one, so I don’t wanna keep this one. But when we signed up with them, they were pretty nice people. The rep tried to go over different things with me. He was just asking me different questions about what I needed. Told me what they carry. But they carry pretty much the same thing. But the deductible is a lot higher if I need something fixed. The other one is only $75. And this one is $150. But they were pretty good. At first, I couldn't afford the down payment, so they came down on it for me. And they were good trying to help me out as much as they could. They just tried to work with me on what I couldn’t afford and what I could afford.

I got HomeSafe after our utility company chose not to insure any of the lines or anything in the house. The signup process was like any other. It was just a matter of making up my mind to do it, getting ahold of somebody, and doing it. I didn’t get as much feedback as I needed. But other than that, it was efficient. Having the coverage with HomeSafe benefits me knowing that I have somebody to go to if something breaks, something doesn't work, or something is beyond my capacity to deal with. The online tools are okay and I can manage them. HomeSafe has been great to deal with. The price is too high, but everything is.

I already had CarShield And I got HomeSafe for peace of mind in case something breaks down. The rep was thorough, professional, and explained everything. The signup process was easy to do but I noticed that when I first paid for it, it was $38.99. Then it went to $63.99 and I don't know why that was. But so far, my experience with HomeSafe is good.

Very appreciative and helpful. Glad I got them for home warranty. Love the washer they picked out for me, offer me a good amount, were able to pay for delivery and pay haul old out. Also, I could got check in the amount they gave me, but I just let them take care of it for me; that way, I did not have to go out hunting for one now, just waiting for place to deliver.

I was looking for a home warranty, partly because my HVAC units had 10-year warranties on them and they were starting to come to an expiration. They’re going to go, and I'm not going to be able to afford to fix them. If I had to pay for anything, I would be stuck with it. I looked at reviews and HomeSafe had good ones, and I decided to try and see if it works. The reps were helpful. They were able to get a little bit of a discount because I signed up for four places and they worked out a good price for me. I just got HomeSafe, but I will be calling them soon because I've got a dishwasher that's not working.

My experience with HomeSafe hasn't been great. For instance, the people who brought my washing machine- it wasn't the one I ordered, but because I needed a washing machine, I kept it anyway. And they were very rough. They tore up the frame of the door. I'm 82. I'm in a power chair. And I really don't want to fight anymore. So, I don't complain about it. I just take it. Also, I still can't lock the dishwasher. I have to play with it for about half an hour in order to get the soap thing to lock. But I'm not going to call the tech back because he was so poor. He had tape around his shoes to hold them on, and he was in a big hurry. So, I won't mess with that. As far as HomeSafe, HomeSafe is great. They've been very good to me. It's just the people who do the work, and that's not their fault.

We had a bad storm come through here and everybody's house got torn up and messed up. So I thought I better get some insurance on the things in my house because I didn't have it. I got the thing in the mail for HomeSafe and I called the number on it. The rep I got was reasonable, then I paid some money right then and there to secure the insurance for my property. He was good and I had no problem.

I had another home warranty and it was too expensive. When HomeSafe sent me a letter, I called them and I got it. It was way better. I just got the warranty this month and the purchase process was great.

Signing up with HomeSafe was easy. I had a bunch of questions about it and their rep explained it really well. It was easy to get the payment going. We received some stuff in the mail about it and it was good and we like it. I would recommend HomeSafe.

To Whom It May Concern, I am writing to formally express my frustration regarding my HomeSafe warranty account. Approximately four months ago, I contacted your company and spoke with one of your customer service representatives to cancel my home warranty. During that conversation, I clearly explained that I wanted to cancel because I was repeatedly unable to find service technicians who would accept your warranty coverage. After multiple unsuccessful attempts to use the service I was paying for, I decided to cancel my policy. I recently discovered through my bank statements that I have continued to be charged $54.99 per month for the past four months. I also sold my home, and the closing took place two days ago, making these continued charges even more unacceptable.

Everything was so sped up when I signed up with HomeSafe. They just want you to pay and sign on the dotted line. But it's the way they do things nowadays. Everything is fast because they want you as a customer. Other than that, enrolling with HomeSafe was good. All you need to do is pay. If there is something that has to be done, then they would come out and do it. They are always very kind and considerate.

I've had home warranties since my house was six years old, after an AC guy told me both AC units were going out and he needed to replace both of them. I decided to get a home warranty and the AC units ended up lasting 20 years. I was getting ready to get rid of my previous home warranty company when someone from HomeSafe contacted me, so I decided to give them a try. The sign-up process was very good. The rep was very knowledgeable, answered all my questions, and the process was straightforward.

I already had CarShield and received information about HomeSafe offering a discount if I bundled the two together. The representative walked me through the process and explained what the warranty was. He told me they could apply the discount, gave me the price, and said I could start it that day. I was going to think about it, but I was going to do it anyway, so I went ahead and pulled the trigger. I got HomeSafe because things happen, and at least I have something to fall back on. I received the warranty card in the mail and looked it over. It was simple and easy to read.

I had CarSafe, and then HomeSafe called me. The policy seems very helpful. I like the reassurance that they will cover any repairs that I need done.

The coverage sounded wonderful because HomeSafe will help you when you can't afford the repair. But when I needed my stove replaced, HomeSafe didn't do it. So, I just canceled it. The customer service was rude. When I went to file to get my stove replaced, the top worked. But the oven went out and it locked and wouldn't open up. So, I called the number that was on my booklet, and they referred me to where you filed the complaint. The lady said it was over three weeks. I said, "Ma'am, I'm old. And I didn’t just call y’all.” She said, "You have to call them." She was so rude. I said, "Guess what? You don't have to replace it. I'm just gonna cancel my insurance.” I told the man who called who was so polite from HomeSafe and he was not happy that that happened. HomeSafe would be a good business if they got better people. All the customer service rep had to do was say they'll send somebody out here to look at it, because I have the insurance on it.

This place is horrible when it comes to finally claim. Just got off the representative which was very professional and polite although he said, "Sorry. Dropped the bomb." Not acceptable. I asked for a discount or some kind of credit back and he said, "Nope. Not going to happen." All they care about is their money. I want to discontinue using their service. I wouldn't even give him a one-star if that's too much credit. Run. Do not use this company. They are worthless.

I bought my house in November and signed up with HomeSafe at the time. I went with the monthly payment option and the rep that got me signed up was good.

We had a great experience with HomeSafe. There wasn't anything that was a holdup. It was a constant flow. And one of the items was broken, and they replaced it with a brand-new item. Everybody was kind, courteous, interested in solving the issue, and it went like clockwork. And I had several appliances that had to be taken care of. Everything that they offered came through 100%. They were wonderful. I would highly suggest them.

They were very nice. I didn't like the idea that they wanted more money every month and only covered the same amount as Choice & almost $50 more for each repair call.

Awful, my computer suddenly stopped printing and scanning so I called Geek Squad. Appointment was 2 weeks later and I stressed it had to be after 4pm because of work. Them having a 12 hour window does not work for working people. So, my appointment day came and they called at 8am saying they were on the way, I told them I was at work and I could not leave so he scheduled it for Saturday which was fine. Nobody showed up so I do a 2nd appointment 2 weeks out again and once again on appointment day they called at 8am saying they were on the way. Now I'm getting frustrated.

I entered into a home warrant agreement with Home Safe on or abut November 1st 2025. My issue began on Saturday June 27th, 2026, when we discovered that the HVAC system in our home was not working. This was the first claim I had made since contracting with Home Safe. Although Home Safe advertises that "service requests are 24 hours a day, 7 days a week," my experience showed that this does not mean a customer can speak with or to a live person who can help resolve the issue. Instead, I was required to open a case online and wait for the contact administrator, ARMIS, to call me back.

I've been with HomeSafe since the beginning of the year. The rep I worked with during the sign-up was very nice. Their price was excellent as well.

After trying one or two other whole house warranty companies I decided on Home Safe because their costs were very reasonable and they gave me the assurance that I would have somebody at my back should any of my expensive appliances or utilities become unusable. I worked with the tech they sent to our home. He wrote down every date and problem and HomeSafe stayed in touch with me throughout the process. I’m very grateful for the assurance and security HomeSafe has given my husband and myself.

The representative was excellent. She knew her stuff and was most helpful. I got a good price especially compared to a few other home warranty providers I used previously.

I own my own home now, and I wanna make sure that everything in it is okay. HomeSafe’s price was good, which was one reason I went with them. I've called in and asked a couple of questions, and the customer service has been good. My sister has just gotten her home paid for, and she's asking me about it so I’m gonna tell her about HomeSafe and see if she wants to go with them. I’ve been with them for about a year, and I've never had any problems. I did it just in case something breaks down. I wanna make sure I have someone I can go to.

I’ve been with HomeSafe for three years now. The claims process has been simple and easy. The techs seem knowledgeable as well. I'm satisfied with the work they performed.

Please be careful of using Homesafe as your home warranty company. In my opinion, they are a scam and look to not cover what is written as coverable. I am a disabled first responder and vet and after being misled and beat around the bush for weeks regarding my a/c failure, I was denied coverage. First, my estimate was blurry, then it didn’t state the reason the motor died, then I had to get the tech to contact them (and give a reason why it died and submit pictures), all the while getting transferred from agent to agent (Rodena, Joshua, Danielle, Kanesha, Chris and 3 others) and receiving nothing but excuses on why we were still doing this 3-4 weeks after the claim was initiated. The claim was ultimately denied because they said the motor was dirty.

I learned about HomeSafe through my insurance company, and they're good. I like the benefits and the price. I've had them for over a year but I never really had to use them.

We had plumbing issues a few months ago and the repair guy had to replace a bunch of 40-year-old valves that had corroded. He was done in one day. He was very efficient. Several years ago, we had a microwave oven replaced, too. HomeSafe’s customer service is excellent even though price-wise, it is a little expensive. But it's fine. I can afford it.

HomeSafe's customer service has been nice. However, I had one claim they denied. The man that they sent out there wanted to crawl in the crawlspace under the house. There was a leak on a pipe; water was just coming out. I called back and talked to one representative, and she put me on hold, and she talked to her supervisor. But they said they couldn't fix it because he was charging too much. I called my old plumber before I got the insurance, and he came out and fixed it. The other guy wouldn't tell me how much charge these were gonna cost- a couple 1,000. But the other guy fixed it for me for $445. I'm also not satisfied with the $150 deductible. But that was the only time I had problems with HomeSafe. They did fix some, and that was the only one they didn’t.

I was interested in HomeSafe because they had all of my stuff covered. But I tried to use it twice, and it didn't work. We had issues with the water pump for our well and it didn't cover the tanks because that was a holder of the water. It would only cover the pump. When I had trouble with my dryer, they said they couldn't get anybody out here. So HomeSafe wasn't working.

The very nice people at HomeSafe care about the consumer. They try their best to help. The repair person is also very, very kind. pleasant and reassuring. My pool motor stopped working in the summer in Arizona and I was very worried about the pool turning green. The pool man from HomeSafe came out to look at my pool promptly. What consumers need to realize is that your claim needs to be assigned to a claims rep from the administrator, Armis. Then the repair person can do the repair. So don't fret as I did.

All I did was look at home warranty options online and leave an email address. I never left a phone number. I have received 9 phone calls today (so far) from Home Safe. They refuse to take NO for an answer, and they keep calling. Every time they call, I tell them that they have already called numerous times. They won't listen. Instead, they simply continue to try to sell me their product. They continue until I am forced to hang up. They call back after a short period of time and start the whole process over again. I feel as if they are harassing me.

I went with HomeSafe because I didn't get a high-pressure sales response from them. I've been with them for about six months. There are still some points I've got to go over because I'm not sure of the coverage 100%, but overall, the customer service experience with them was good.

I wanted to have assurance that if something goes bad, it would get fixed. So, I decided to get a plan with HomeSafe, but I haven't used them to see if they work yet.

I needed a new warranty for my home. I had CarShield and when I called them, I ended up with HomeSafe. The sign-up process was easy. I've never had to use it yet but overall, my experience has been good.

I have an extended warranty on my vehicles, and I didn't see anything wrong with getting one on my home. I liked what we discussed with HomeSafe, and I liked the price. I've been with them somewhere between six months and a year, and so far, communicating with them has been all right.

HomeSafe is as good as the other ones. I'm just not thrilled with any of them. But communicating with them has been good. I just call them on the phone. It’s not a problem. For my recent refrigerator claim, they came out and looked at it. They thought they had it, but they didn't. So, they came back and fixed it, and that's all right. They didn't do anything the first time. The second time, they tried to put a gasket around the freezer, and it sometimes works. I think I have a different problem with it now, but I haven't called it in.

I was changing my insurance from Nationwide and I talked to HomeSafe and the gentleman told me that they also had a warranty program for my units. I got three residential units and a commercial unit and I wanted to get the insurance for my building. The price that he gave me was cheaper than the one that I had with Choice. Also, the situation where I got three residential units and a commercial unit, some insurance companies and mortgage companies only deal with one of the other. They don't do with mixed use. These are residential or these are commercial. The rep from HomeSafe said that I could get both my commercial and residential covered through their program as opposed to the one I had with Choice Warranty. I had a problem with that. I had to jump through a lot of hoops in order to get my commercial spot also covered.

I got HomeSafe four months ago. I saw it on Google and checked into it. It seemed a good offer. And from what I've read that they treat people right.