HomeSafe Reviews
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About HomeSafe
HomeSafe is a home warranty provider that offers three customizable plans for homeowners. HomeSafe has a relatively short 25-day waiting period for coverage and a low service fee compared with the industry average, and you can choose your own licensed contractors for repairs. To sign up for a plan, you have to call the company directly.
- Customizable plans
- No annual price increases with continued coverage
- Short waiting period
- Ability to choose service tech
- No cost details on website
- Not available in California
- Phone call required for sign-up
HomeSafe Reviews
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- 4,899,754 reviews on ConsumerAffairs are verified.
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- 4,899,754 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 4, 2026
I liked HomeSafe's prices. I went with them and have been with them for nine months now. I submit my claims over the phone, and their customer service has been great.
Ronald, thank you for sharing your experience with HomeSafe! We're thrilled to hear that you’ve been satisfied with our pricing and appreciated our customer service. It's great to know that the claims process over the phone has met your expectations. Your confidence and satisfaction mean a great deal to us, and we'll continue striving to provide you with exceptional service. Feel free to reach out if you have any questions or need further assistance. We’re delighted to have you as part of the HomeSafe community!
Reviewed April 3, 2026
I got something in the mail about HomeSafe being connected with CarShield, and I've been happy with CarShield. So far, I'm also happy with HomeSafe. They seem to be a fantastic company to work with. They have been very good and polite and know exactly what I needed with no problem. I called and told them what I needed, and they got in contact with the people that works on dryers, and we set up an appointment. It was easy. The lady I talked was very knowledgeable. She looked it up and told me who is in my area and that she would give them a call, and they would call me to set up the appointment. The technician seemed to know what he was doing. He checked my dryer and told me that the part that I needed has no longer been made, and that he would turn it into the warranty people to make it right. HomeSafe ended up sending me a check for a replacement dryer. I would recommend them to a friend.
Janet, thank you for the great feedback! We’re glad to hear you had a positive experience and that everything was handled quickly and professionally. It’s great to know the outcome met your expectations, and we truly appreciate your recommendation. If you ever need anything, don’t hesitate to reach out.
Reviewed April 2, 2026
I've been with HomeSafe for three months. I've had to file two claims and the process was easy. The techs and their quality of work were good as well. My units were replaced.
Charles, we are truly grateful for your wonderful review and delighted that we could assist you! If you have any questions or require further assistance, please don’t hesitate to get in touch.
Reviewed April 2, 2026
Submitting a claim over the phone was fast and seamless. I had my booklet, and I gave HomeSafe the information they needed to start the claim. The tech came in and looked at the item. He told me what his thoughts were, he would submit back to whoever he needed to submit it to, and HomeSafe would let him know if they would replace or fix it. Someone called me back and they said they decided to replace the item. From the time I put a claim to the time I had the replacement wasn't too long.
All of my appliances were GE. I wanted that particular brand. The rep showed me one, and it was not a GE. She said I could take that one or they would give me the money for it. But if I took the money, I would have to get my own appliances and get it installed. That was more work than I wanted to do. I didn't need the money for it because I wanted someone to install it. I ended up taking the appliace, but I wish had the option to select the brand that I wanted. I would have preferred to have GE. I didn't get exactly what I wanted, but I was able to get something. I have sent some referrals to HomeSafe.
Cynthia, thank you for sharing your detailed experience. We’re glad to hear that the claims process was fast and seamless, and that everything progressed smoothly from start to finish.
We also appreciate your feedback regarding your preferred appliance brands. Insights like yours are very helpful and show us where we can continue to improve our services and offerings.
It’s wonderful to know that you’ve already referred others to us; that truly means a lot. If you have any questions or concerns, we encourage you to contact our Customer Service team at 1-800-332-4177. We would love to hear from you.
Reviewed April 1, 2026
I have been with HomeSafe for a year now. I usually submit claims online and it has been very easy.
Joseph, thank you for sharing your experience with us! We're thrilled to hear that you've found it easy to submit claims online. If you have any further feedback or ever need assistance, please feel free to reach out. We're here to help and appreciate having you as part of the HomeSafe community!
Reviewed April 1, 2026
Homesafe is my first home warranty provider. I always call for service and the conversations are good. I respect their technicians' knowledge. All in all, my experience has been good and i would recommend it. Their price is workable.
Sheilia, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Reviewed March 31, 2026
I've been a HomeSafe customer for two years. I submit claims mostly online and they have been good. If it's for plumbing, I've already got my plumber hooked up. When HomeSafe calls me, I tell them I've got a plumber here. That way, they don't have to try to locate one. But if it’s anything else, I let them send it.
Randy, we really appreciate you sharing this! It’s great to hear the online claims process has been working well for you and that you’ve found a system that makes things easier when it comes to plumbing. Having that flexibility can make a big difference.
It’s also nice to know everything else has been handled smoothly when our team steps in. Thanks again for taking the time to share your experience.
Reviewed March 31, 2026
HomeSafe is a very good company. I'm very satisfied with them. I had bought a service policy with CarShield and they're the ones that guided me to HomeSafe. I've had to use them a lot. They replaced the microwave. They just replaced the dishwasher. They replaced the garbage disposal. They found a couple of plumbing problems that they fixed. So, I'm very happy with them.
They've done repairs for me. They fixed the toilet and a leak under the sink. In fact, that was how we found out that the garbage disposal was going bad. When the plumber came to fix the leak under the sink, he said, "Yes, this garbage disposal has gone bad." They've done plumbing work, too. I like the plumber that they sent. What sold me on a HomeSafe was that you could pick your own repairman, that if he would accept what they paid, then that was fine. You can still accept your repairman if that's the same situation. If not, then I can understand there because their premiums are based upon what they're going to pay.
John, this is so great to hear! It’s wonderful knowing your coverage has been so helpful across multiple repairs and that everything has been handled smoothly along the way. That kind of value and peace of mind is exactly what it’s all about. We truly appreciate you taking the time to share your experience with us and are glad it’s been such a benefit for you.
Reviewed March 30, 2026
They sent a letter to my deceased sister who only lived in our home a few months before she passed away. They informed her that the home warranty at our address, may be expiring or may have already expired. Suggested she call their 800 number IMMMEDIATELY as she may have time left to activate a warrantly replacement plan. Needless to say, they may be legit but their business practices are bad. I would never trust them. The house was never warrantied by them and my sister died 10 years ago..
Anne, we’re very sorry to hear about your loss and can understand how upsetting it must have been to receive something like this. We understand how confusing it can be to receive these types of letters, and please know they are not intended to cause confusion. These mailings are often generated using publicly available information and may be sent as part of broad marketing outreach, not tied to an actual account or ownership record. If you have any questions or would like us to look into this further, please contact our Customer Service team at 1-800-332-4177.
Reviewed March 30, 2026
I got a septic tank, and HomeSafe said they would take care of the septic. So, I got it. The latest claim that I had was with the dryer. The guy came in two weeks ago and then went ahead and put in the new part that was going out. He cleaned it up. Then when my wife was washing clothes, there was like a rubber smell in the laundry room. She got all nervous and thought it was going to cause some kind of fire. The guy came last week, Friday, and he said that was normal for it to be because of the new parts that were put in. He said to wash about four loads of towels. He said the smell should go away. That's what we're doing right now. We're waiting for all that to happen. If the smell goes away, that's great, but if it doesn't, then there's something wrong that wasn't fixed properly.
Ray, we appreciate you sharing what’s been going on. It’s good to hear the repair was handled and that the technician followed up to explain what you’re experiencing. That kind of smell can happen after new parts are installed, but it makes sense to keep an eye on it. If it doesn’t clear up after a few cycles, as mentioned, it would be a good idea to have it looked at again.
If you need anything or want us to take another look at it with you, feel free to reach out anytime.
Reviewed March 29, 2026
I've been with HomeSafe for a few years now. I recently had a claim for my washer. Their claims process was really easy, and I was amazed on the output. It was done really quickly. They didn't send a technician. I went ahead and contacted a local person about my washer. He determined that the transmission was locking up and it was not repairable. I went ahead and faxed everything in, and then they got back with me through an email and offered me something comparable, or I could just take a check and get something on my own, which was what I chose to do.
The payout happened within a week. I received tremendously good customer service. I emailed back to them, and they got right back to me right away. Usually, it takes forever to get back with people, but I was really pleased on the outcome of the whole way around. I never thought that I would be turning in a claim. I've never had anything over a warranty or anything to turn in a claim of anything. So, this is the first time ever that I’ve used anything like this, and I was really pleased with the outcome.
Christine, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any questions or require additional assistance.
Reviewed March 29, 2026
Being with HomeSafe for a couple years now, there were a few snafus with communication, but other than that, we did good. I did a claim over the phone and I didn't have any problem. The only thing is I asked about how the payment to the service company was going to take place, and I got all the invoice and the claim numbers which was not a problem, but then I was told that the company would service us, they'd email the claim with the claim number and the invoice and everything on it, and the check would be sent directly to them. That was on my electrical.
With my plumbing, it was the same thing. However, with the electrical, they ended up sending the check to me. I had to pay cash and pay the company directly because “the address” that they got on the thing was not the same address. There was something about the address. I got a call a month later from the company saying, “We haven't received that payment yet." So, I called and they said, “Well, we don't have the correct address.” They gave me the address that was on the invoice, and I said, “That's where you send it.”
It took a while for it finally to get there. Somebody needs to coordinate and get their payment process the same for all departments. They need to verify addresses before they start making payments, or they change their story mid payment. Other than that, I was satisfied with the promptness and the service. I was just not satisfied with the way the payments were handled.
Emma, we really appreciate you taking the time to share such detailed feedback. It’s good to hear the claims process and service itself went smoothly, though we understand how frustrating the payment situation must have been.
Thank you for your feedback, it helps us continue improving our processes so we can provide a smoother experience for our customers. That kind of insight is valuable in highlighting where better coordination is needed.
We’re glad the overall service met your expectations, and if anything comes up or you’d like to go over any details, feel free to reach out anytime.
Reviewed March 28, 2026
I wanted to cover the things that I couldn't pay for. I signed up with HomeSafe and I've been with them since December. I had to place a claim with them and my experience was good. I had to go online and I also spoke with a representative who was able to help me. A contractor came out the next day. He was very helpful, very timely and courteous. The only thing with HomeSafe is I can't use a checking account for my deductible. I was told at once that I could like an electronic check, and when I tried, the person said, “Well, no. You have to have a debit card.”
James, it’s great to hear your claim process went smoothly and that you received quick, helpful service from both the representative and the contractor. That kind of timely support really makes a difference.
We also appreciate you pointing out the payment concern with the deductible. Feedback like that is helpful and gives us insight into areas where we can improve the overall experience.
If you’d like to go over payment options or have any questions, feel free to reach out anytime.
Reviewed March 28, 2026
I would recommend HomeSafe. They've been all right with me from the time I've been with them. I submit my claims over the phone. Their customer service is okay. The latest time I had them, they did some plumbing for me, and the experience was excellent. The service with the guy that came out and did it was good.
Thank you so much for sharing this with us, Gary! We love hearing that your plumbing service went so well and that you had a great experience with both the technician and the process. It’s awesome to know everything felt easy and convenient for you. Your recommendation truly means a lot, and we really appreciate your trust in HomeSafe. If you ever need anything at all, we’re always here for you.
Reviewed March 27, 2026
First off, I really haven't had anything happening to anything in the house yet. So, I really can't give you any information. Just giving them the information they wanted to start my coverage. That's all I had to do.
Linda, thank you for your review! We understand you haven’t had the chance to use your coverage yet, and we look forward to providing you with a positive experience when you do. If you have any questions about your coverage in the meantime, our team is always here to help.
Reviewed March 27, 2026
I did a claim to HomeSafe for my AC a couple of weeks ago. They said there were no providers in the area. I had to do the replacement on my own and that part is fine. It's just the adjuster made me feel like I really had to overprove that my air conditioner went out. I explained that it's twenty five years old and they're only supposed to last 15 to 20. At 25 years old, that's a pretty good run. I had to keep explaining that. I just don't know if they just have that process on air conditioning and other items are easier or maybe it was just the adjuster that I was talking to. My experience has been good so far aside from having to send too many emails and pictures and internal pictures of the AC unit and where the leak was. She wouldn't believe me, so I had to have a another company come out and perform the leak test. I had to pay for that but they don’t reimburse for it.
Corey, we appreciate you taking the time to share this and understand how that part of the process could feel frustrating, especially with the additional steps and documentation that were requested.
In some cases, more detailed verification is required to confirm the cause of failure, which can involve additional photos, reports, or testing. We understand that can feel like a lot, particularly when the issue seems clear.
We’d like to make sure everything is fully reviewed and clearly explained for you. For a complete review of your claim and any related costs, please contact our Customer Service team at 1-800-332-4177. We’re here to help make sure you have a full understanding and feel confident in how everything was handled.
Reviewed March 26, 2026
I honestly wish I could give this less than 1 star.. Let me explain... I am a current and long time customer of Car Shield. Their service is fantastic, and I would highly recommend them. I understood that HomeSafe was a subsidiary, and I was very happy to sign up, knowing the reputation of CarShield. I was told by the sales person, that if a problem occurred and I needed to submit a claim, that I should first contact them, and then I can proceed with having someone come out to address the issue, and submit an estimate. That only if and when I chose to have the work done, that I would be required to pay HomeShield a $150 deductible. Well, as fate would have it, I needed the service for our washing machine, and it became painfully obvious that what was told to me initially, was NOT the truth! The customer service person told me that I needed to pay a non-refundable $150 for a service call, whether HomeShield would cover the repair or not.
I hope people will use caution before signing up for this fraud of a service! I asked for a complete refund of the months of coverage I had already paid into, and that was denied. They're willing to tell you what you want to hear to get you to sign up, but trust me, it's a completely different story if you need to use the service...BUYER BEWARE!
Bryan, we appreciate you taking the time to share your experience. We understand your concerns regarding the service call and how that was explained at the time of enrollment. The contract deductible is applied toward the service fee that providers charge to come out, assess the issue, and provide an estimate. Even without coverage, a service fee is typically required for a technician to come out and diagnose an appliance.
If you have any questions or would like to go over any details further, we’re here to help and would be glad to provide any clarification you may need.
Reviewed March 25, 2026
HomeSafe’s customer service is good. I've been with them for close to a year and my payment comes out every month. While I haven't had to use their services yet, they're a 5.
Jessica, thank you for taking the time to share this! We greatly appreciate having you with us, and if you ever have questions or need assistance, please feel free to call us.
Reviewed March 10, 2026
When I filed a claim through HomeSafe, they sent me to this other company, and I had to file a claim with them. When I was trying to get my water heater fixed at the time, they supposedly didn't have anybody in the area, and they really wasn't helpful. I pay my monthly rate every month, but I haven't used them since then. I went through other options. I checked with the warranty on the water heater and come to find out that our water heater is under warranty. So, I just went ahead and went that way, instead of using the HomeSafe because when I went to do the initial warranty on it and have them fix it, they could never find anybody in my area. If they did, it would be so many days that they could get out here. I had one set up for the next day, and supposedly, when I called that company to check to make sure approximately what time they thought they would be here the next day, the rep said, “Well, we don't do HomeSafe.”
We've been with HomeSafe for close to a year. My mother-in-law had them for 18 or 20 years and they seemed to like them. She had no problems either. She encouraged us to check with them and see what it would cost us, and that was what I did. I checked with them to see, and then they told me that they cover everything in the home for $74.99 a month, including my septic. The price is kind of high, but it is what it is. The only thing I wish is for us not to have to go through so much automation and to be able to talk to somebody instead. I feel like it's a third-party company in a way. I wish they also give you the proper direction and that when you file a claim, they actually do the work and find the company for you, instead of you having to do the work for them.
Daniel, we appreciate you taking the time to share your experience. Armis is the administrator of the contract and handles the claims process, which is outlined in your contract.
Please note, we do not directly contract service providers, although there is a national network available. For this reason, customers also have the option to choose their own provider, which many prefer when working with companies they already know and trust. We’re here to provide support, answer questions, and help guide you through the process.
If you have any questions or concerns, please contact Customer Service at 1-800-332-4177, and our team will be happy to assist.
Reviewed Feb. 27, 2026
Most people who call me hear my answering machine message, and they don't call me back. But HomeSafe listened to the message and left me a message. So I thought that if they tried me again, I was gonna pick up. They tried me again and I picked up. I liked what they had to say so I got them. I haven't had to use them but when I signed up with them, they told me that if they could get a different part and I approved that part, then they would repair it.
Reviewed Feb. 26, 2026
I own my home. I wanted everything to be in insurance if anything breaks. I saw HomeSafe's commercial. I took their number down and I told my husband about it and I said, "Let's try it out and see how they work." My signup experience was good. I called, everything went through and it was no problem. The process was great. They sent the book, as well.
Reviewed Feb. 26, 2026
I saw an advertisement for HomeSafe on Facebook and called them. I talked to them before and I thought it was way too expensive, then when I talked to them again, it seemed like it was more affordable. The guy that I talked to was nice and I was comfortable. He explained things to me. The company sent me the policy, but I haven't used HomeSafe at all and I'm getting ready to cancel them. I don't see the value in having it at this point. At first, it seemed economically feasible, but when I checked the age of my appliances, compared it with the cost of the product and added up most of the things that I might have to replace in a year, I didn't see the value. If a lot of my appliances were older, it would be more feasible.
Jack, thank you for taking the time to share your thoughtful feedback. We’re glad to hear you felt comfortable during your conversation and that everything was clearly explained. We also understand that deciding whether coverage makes sense depends on your specific situation, including the age and condition of your appliances. Every home is different, and it’s important that you feel the value aligns with your needs. If you would like to review your policy details or discuss your options before making a final decision, our Customer Service team would be happy to go over everything with you.
Reviewed Feb. 25, 2026
My experience with HomeSafe was not good. I had them from New York when I lived there, then I moved to North Carolina in 2023 and they kept on sending me cards. I decided to take them and the rep told me, "This one will be covered for the air condition system." I joined them again and paid $24 per month. I sent the $24 around January 24 and for some reason, the air condition system in my house shut down.
I called HomeSafe, and the guy who spoke to me was very nice. He told me they have not received my payment as yet. So, he put me on to someone else that told me they had nothing to do with it and to go back to HomeSafe. They had me back and forth until the guy said when they receive the money, they will get in touch with me. I told him that my living room was cold. It wasn't the whole house, but he said that there was nothing he could do. My son was working for Bolton System and they sent someone over at my house. The guy went up and said, "Ma'am, it's just some of the fittings were unscrewed and I had to tighten it.” This is a new house and that's all they needed to do.
I wanna discontinue my service with HomeSafe. The customer service was good. They spoke to me and each of them said, "Sure. We can help you. Let's see what we can do," but then nothing happened. They used to come to my house in Brooklyn, do whatever they had to do, and provide service whenever the time was due. I was not treated right this time, so I'm not happy with them anymore.
Priscilla, thank you for taking the time to share your experience. We’re truly concerned to read this and understand how frustrating that situation must have been, especially when it involved your home’s air conditioning. After reviewing our records, we do not see the issues you described reflected in our files, which is why we would really appreciate the opportunity to look into this further with you.
Please contact our Customer Service team directly at 1-800-332-4177 so we can review your account in detail and better understand what occurred. Your experience is important to us, and we would like the chance to address your concerns properly.
Reviewed Feb. 24, 2026
HomeSafe is really good. I heard that they help you when something goes out in your home, and they do by paying the monthly note. If you need help, they will send somebody out and evaluate the issue and fix it for you. About me being a senior citizen, they offered me a better price than American Home Shield. The customer service rep that I spoke with was very professional, very nice, courteous and understanding.
HomeSafe sent me a handbook and I read through it and see what they offer if something went wrong. It wasn't lots of pages. It was so easy for me to go through it than if they had sent me a novel. So, I liked the way it was just simple. If I need them, it had everything in there. By me being a senior citizen, it definitely helped me to look through it quickly. Overall, I've been telling people that they need to get HomeSafe. It's really good and they really helped me.
Martha, thank you so much for sharing your experience! We’re glad you found the pricing helpful and that our representative provided such kind and professional service. It’s wonderful to hear the handbook was clear and easy to review. We truly appreciate your recommendation and are proud to have you as part of the HomeSafe family!
Reviewed Feb. 23, 2026
The rep that I talked to was very good. He was very congenial and nice. It was a good experience overall.
Reviewed Feb. 23, 2026
HomeSafe called because we have their other product on our cars. Also, we had them before. We never had a claim with them but they have always been good to us, so we just stuck with them. They are top-of-the-line. There's nobody else better. They called, we got our plan set up, and they asked us a few questions. Before I knew it, we were covered. It was easy and has worked out good for us. Everybody was courteous and friendly to us on the phone. HomeSafe has our business as long as they keep going. We go with who treats us right and does a good job, and is courteous about their stuff and stands behind their product.
James, this truly means a lot to us! We’re so glad the process was quick and easy and that our team has consistently treated you with courtesy and respect. Your loyalty and trust mean everything to us, and we’ll continue working hard to deliver the service you deserve. If you ever need anything, we’re always just a phone call away.
Reviewed Feb. 23, 2026
I called in the claim with HomeSafe and the technician came out the next day. Once he came out and gave his report that day, HomeSafe rendered a decision. I took the option of taking the value for the dryer, so HomeSafe cut me a check for it, and I was able to replace it. It was good. The only thing that I didn't like is HomeSafe had a $150 copayment just for the technician to come out. That's not a negative reflection on them. That's just their policy that I don't care for. Other than that, the price is fair. They all give an industry-standard, introductory offer.
Simone, thank you for sharing your experience. We’re glad your claim was handled quickly and that you received payment for replacing your dryer without delay. We understand that service call fees may not be everyone’s favorite part of a policy, and we appreciate your perspective. If you ever have questions about your coverage or the service fee, our team is always happy to explain it further and address any concerns.
Reviewed Feb. 23, 2026
We've always had a home warranty, and HomeSafe offered more. Their coverage was better than the other one that I had. We signed up and we pay monthly, but we haven't had any dealings with them yet. We just got the booklet yesterday and while I haven't had a chance to look at it, so far, so good.
Reviewed Feb. 20, 2026
Signup with HomeSafe was easy and painless, and my interaction with the rep was cordial. He was very professional and he helped me understand all the things. He explained all the different options to me and I made him understand that I had a very limited budget. When it comes to money nowadays, people can always find a little more wiggle room. The rep was able to work with me to find something within my price range, so it was satisfactory. So far, there haven't been any issues that have required me to file any claims, but I'm set to go should anything go wrong.
I got my truck covered through CarShield about a year ago now, and I hooked up with HomeSafe in October. The company is trusted because it's the same company that handles CarShield. So, I would recommend it simply because of the reliability and the trustworthiness. They also have a great BBB rating. So, all of these things would be factored in when I recommended it to friends or family.
Reviewed Feb. 19, 2026
I was with Old Republic for 10 years. We were looking for a fresh face, and HomeSafe came up. They were also recommended by one of my neighbors. I usually try to research before I make any decisions, and they have a pretty good record. I also looked at a couple of home warranty companies but when I talked to the people at HomeSafe, they made me feel comfortable. They were very pleasant. I appreciate their patience ‘cause I'm very forgetful sometimes. I had to repeat asking a couple times. Their price was reasonable and they offered the same stuff that the other company had. HomeSafe gives you payment options too. You can pay for the year but I pay monthly ‘cause I'm on a fixed income and it works out good for me. So far, so good. Hopefully, I don't need to make a call but when I have to, I hope I'm gonna get good results. I don't mind putting the money out as long as I know I'm covered.
Nick, thank you for your review! We’re so glad you felt comfortable with our team and found a plan that fits your needs and budget. Providing patient, supportive service and flexible options is important to us. We truly appreciate your trust in HomeSafe and look forward to being there whenever you need us!
Reviewed Feb. 19, 2026
I had ARW and I wasn't happy with them. I switched to HomeSafe in November and it was my impression that I'm gonna be very pleased with this policy. The reps were pleasant and very knowledgeable. They weren't high-pressure and talked me through what they had and what they covered. My deductible is a little bit more than I had with ARW, but I’m well satisfied with it. I should check back with HomeSafe and see if it's cheaper if I pay by the year. But right now, they just debit my checking account every month.
Thomas, thank you for choosing HomeSafe! We’re so glad to hear you felt comfortable and well-informed during the process. It means a lot to know our team provided clear and supportive guidance. If you ever have questions about your coverage or payment options, we’re always happy to help provide the information you need.
Reviewed Feb. 19, 2026
I talked to somebody from HomeSafe, and signup was easy and quick. Their price was excellent too. I have to go online, add an account and set things up, but a hard copy would be nice.
Priscilla, thank you for taking the time to share your experience. We’re so glad to hear the sign-up process was quick and easy, and that you were happy with the pricing. We understand that having a hard copy can be helpful. To request a copy of your contract, please contact HomeSafe Customer Service at 1-800-332-4177, and our team will be happy to assist you.
Reviewed Feb. 19, 2026
When I called and talked with the HomeSafe reps, they seemed to really be fair and understanding. They have good customer care. They were very knowledgeable, answered my questions, and made the sale. It was a very good phone call. I felt good about it. I have automatic payments on one of my credit cards. We're happy with HomeSafe.
Lawrence, thank you for sharing your positive experience with HomeSafe! We’re delighted to hear that our representatives made you feel understood and well-informed, and we're excited to know that you found our customer care exceptional. It’s always our goal to provide knowledgeable and rewarding support throughout every conversation. We appreciate having your trust, and it's wonderful to hear you're happy with your decision to choose us for your needs. If there's anything more we can do for you, please don't hesitate to reach out. We're here to assist with any questions or support you might need.
Reviewed Feb. 19, 2026
I received a letter from HomeSafe and because I didn't have any insurance, I decided to see what they offered. They have a payment option that I like, which is every month, and I signed up.
Reviewed Feb. 19, 2026
HomeSafe was really thorough. However, I didn't realize that there was a $150 fee until the end. I told them I couldn't afford that and they came down a little bit. That helped. I'm on a monthly payment plan which is easy. I'm on auto-pay. I'd recommend them.
Lisa, thank you for taking the time to share your feedback! We’re glad the team was able to work with you regarding the service fee and that the monthly AutoPay option is convenient for you. Your recommendation truly means a lot to us. If you ever have questions about your coverage, please feel free to contact us.
Reviewed Feb. 19, 2026
I was a CarShield customer and HomeSafe Warranty contacted me. They told me everything the policy covered and what it cost. They were very knowledgeable and professional. I would definitely recommend to a friend.
Thank you for sharing your experience with us, Kenneth! We’re so glad to hear our team provided knowledgeable and professional service, and that the coverage details were helpful. Your recommendation truly means a great deal. If you ever have questions about your coverage, please feel free to contact us.
Reviewed Feb. 18, 2026
I had HomeSafe for about a month, and then I had it canceled a couple months ago. I just couldn't afford everything right now. I've got too many bills. I just called up and told them I wanted to cancel. I spoke with a person. The experience was good.
Reviewed Feb. 18, 2026
HomeSafe was on TV. I figured out I better call because I've got a house such old. I called HomeSafe and they told me everything that was going on. It has been a month ago since I started with them. Try it.
Gary, thank you so much for sharing this! We’re thrilled you gave HomeSafe a call and took that step to protect your home, especially with an older house where peace of mind can really matter. It’s great to hear that everything was explained clearly when you spoke with our team. We truly appreciate you giving us a try and are here to help whenever you may need us along the way.
Reviewed Feb. 18, 2026
HomeSafe sent a person out here to do my place, but it was for a whole week later that I heard from them. They told me that the air conditioner I had was an old air conditioner and it hadn't been serviced. I've been using that thing forever and it went down. HomeSafe's rep was all right. She called me first and said, “We got that for your air conditioner. We’re sad to say that we can't do it because of service that the air conditioner had." It was 23 years old, and every time I had something go wrong with it, I had people out here to fix it.
If I had to go in there every month, take it apart and let somebody look at it and take pictures, I'm not gonna do that. They wrote me and wrote me until I joined that organization, and once I joined that organization, they didn't have a bit of say about getting the money. It was all nice and friendly, but the minute I went to get something done, they couldn't do it. This particular time, it had been fixed enough, and I wanted to change it out. However, if all these people act that way, I don't want anything to do with them. I canceled HomeSafe the other day. I won't recommend them.
Sammie, thank you for sharing your experience. We understand you’re upset with the outcome of the claim. Upon review, the determination was made based on photos provided by the service technician showing the evaporator coils filled with debris, which indicated a lack of required maintenance under the terms of the contract. Coverage decisions are based on the specific findings and policy guidelines.
If you have any questions regarding the claim or would like to discuss it further, please contact HomeSafe Customer Service at 1-800-332-4177 so we can review the details with you.
Reviewed Feb. 18, 2026
I'm an old man, and I'm gonna sell the house and go to assisted living but I wanted some security for the next couple of years. I wanted some extra coverage in case I'd have any problems. When it comes to appliances, I'm not the brightest bulb in the world. My wife was much more experienced and she passed away. I signed up with HomeSafe. After I had it for a while, my insurance company decided to match HomeSafe. I decided to go with that then. My overall experience with Homesafe was a 5 out of 5. I also told some of my friends about them.
Reviewed Feb. 18, 2026
I talked to a guy at Home Safe, and he sounded good. I liked what he had to say. I had a nice interaction with him. I haven't used the policy yet, but I've noticed that I've got all these other people coming at me five times a day but I never hear from HomeSafe. So sometimes I wonder if I'm signed up with them or not.
Reviewed Feb. 16, 2026
When you buy stuff, the warranties don't last long. So you need something for whenever things happen after the warranty. I went with HomeSafe, and I had them work on my dryer and my refrigerator, and I had no trouble with it. My experience submitting a claim was good. I talked to them over the phone and let them know what I needed, and they took care of it. The techs who came out were nice and courteous. They found the problem, figured it out, fixed it, and solved my problem. Assured me that everything was working right.
I trust HomeSafe. As long as I've been with them, they've been taking care of me. As a matter of fact, I needed to call and get another work order in for my stove. I'm gonna have to call and request someone to come out and take care of it for me.
Reviewed Feb. 16, 2026
I had a recent claim with HomeSafe for a plumbing issue with the pump that pumps the waste out of the house. Chops it up and sends it through the pipes and they fixed it that day. However, there was one thing that I really needed some help with that HomeSafe didn't give me any help with at all. Since it's part of the house, I thought it should have been included in the claim, but they said they didn't cover that particular gas issue or propane issue. But having the warranty gives me a little bit of peace of mind that if something major goes wrong in the house, then it's a good possibility that HomeSafe can help me out.
Reviewed Feb. 13, 2026
HomeSafe is better than the company that I had before. I like HomeSafe better. HomeSafe is the best because they do what they're supposed to do, and they bill you accordingly, and you get what you pay for.
Reviewed Feb. 13, 2026
I was looking for a home warranty to cover all of my appliances. HomeSafe was reasonable. I called to place a claim and their claims rep was good. As far as the service technicians, one was kind of a problem. He kept coming back and forth, trying to fix the problem. However, the majority of them were very good.
Reviewed Feb. 10, 2026
I have several houses with HomeSafe. It's easy to file a claim. I don't have to go through a lot of process to file the claim. Everything's okay.
Fong, we truly appreciate you trusting HomeSafe to protect your properties and taking the time to leave a review! It’s great to know the claims process has been smooth and straightforward for you. That’s exactly the experience we aim to provide. If there’s ever anything more we can assist you with, please feel free to contact us.
Reviewed Feb. 9, 2026
Pleased with technician but they should have company credit card for making necessary repairs, it should not be customer's responsibility. Technician came out on a Sunday morning and was very professional answering all my questions.
Patrick, thank you for taking the time to share your feedback. We’re glad to hear the technician provided professional service and took the time to answer your questions, especially on a Sunday. We understand your concerns regarding payment for necessary repairs. HomeSafe does not subcontract out service providers, but rather gives customers the option to choose who they would like to use for repairs, in accordance with the terms of the contract. If you would like to review the details of your claim or have any questions, please feel free to contact us and we’ll be happy to assist.
Reviewed Feb. 5, 2026
HomeSafe gave me a fairly good price compared to some other companies. We've submitted two claims so far and the experiences have just been more than wonderful. The techs were also both very good. For one claim, it was just too old; they couldn't get replacement parts, so they chose to replace it. Then the other one was also damaged, and the cost of repair was too great, so they also chose to offer replacement, so they then had two new installations. It's just been very positive overall. There's no haggling, no disputes, and the turnaround has been very quick. I’d definitely recommend HomeSafe.
Eugene, thank you so much for your review! It's reviews like yours that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback, and if you need anything, please don't hesitate to give us a call.
Reviewed Feb. 5, 2026
Filing a claim to HomeSafe was all right. I didn't care that I had to find somebody. I could have, but it was not exactly fine. I contacted them, told them my washing machine had issues. They said I could find somebody and I could pay them. I don't wanna go through all that. That's not what I hired them for. I hired them to take care of everything. They were able to get someone out here though. It was the same person who took care of my dryer. He was very nice, got right to the point, figured out what was wrong with it, ordered the parts, came back, and took care of it in a reasonable amount of time. I'd still recommend HomeSafe.
Johnny, we appreciate you sharing your honest feedback with us. We understand that coordinating service can sometimes feel like more involvement than expected. HomeSafe gives customers the flexibility to choose their own service provider, but we’re glad we were able to help arrange assistance for you. It’s great to hear the technician was professional and resolved the issue in a timely manner. We truly value your recommendation, and if you ever have questions about the claims process, please feel free to contact us.
Reviewed Feb. 4, 2026
Noel was the representative that I spoke with. She was very kind, understanding, and knowledgeable. She was exceptionally easy to understand. I wish that all businesses had an automated service like HomeSafe has. I made my selection, and within a matter of seconds, Noel was on the line with me. Noel was truly an awesome individual. Thanks HomeSafe you are the greatest.
Pam, thank you so much for taking the time to share this with us. We truly appreciate your thoughtful feedback and the confidence you’ve placed in HomeSafe. It means a great deal to know our team has consistently been helpful and kind whenever you’ve had questions. Your support and encouragement really do mean a lot to us. Thank you again for being part of the HomeSafe family!
Reviewed Feb. 3, 2026
I put my car through CarShield. I saw in one of the documents that I was reading through that they also offered home programs. It was convenient because I already had a policy for my car. HomeSafe was a little aggressive about calling me to get signed up, but it was a hit and miss. I kept telling them after 5:00 or and I worked late. I got my email version of the contract and handbook, but I don't remember getting a card and a hard copy like I did for my auto coverage.
We're a little disgruntled about one of the policies, but it is what it is. The appliance has to be 12 years or newer and we've always been good about maintaining things. We had a 22-year old hot water tank that went out and it was not covered because it's older than 12 years. I went down the list and there's nothing covered. However, having HomeSafe worth it, especially since appliances are made cheaply now. They don't last more than five, six, or seven years and they have to be replaced.
We’re glad to hear that having HomeSafe alongside your CarShield policy has been convenient. We apologize if our outreach felt a bit aggressive—our goal is just to make sure you have all the information needed to make a decision.
We understand your frustration regarding the hot water tank. Coverage is limited to appliances that meet the age requirements because older units are more likely to break down and can be expensive to repair or replace. The limit helps us keep coverage affordable and sustainable for everyone while focusing on appliances that are most likely to benefit from protection. That said, we agree that having HomeSafe can provide real peace of mind, especially with today’s appliances often having shorter lifespans.
We appreciate your honesty and are glad to hear you still find value in the coverage overall.
Reviewed Jan. 30, 2026
I went HomeSafe because I have CarShield. The reps were pleasant and respectful during signup. However, I've had the policy less than six months and I've had no claims with them.
We’re glad to hear that your sign-up process with HomeSafe was pleasant and that our team was respectful and helpful. Even if you haven’t had a claim yet, it’s great to know you have the peace of mind that your coverage is there whenever you need it. We’re always here to assist you whenever the time comes!
Reviewed Jan. 29, 2026
I switched from another company to HomeSafe. I investigated it and I like that they will replace an appliance at a replacement value versus the depreciated value. I called them to file a claim. They gave me a number and I had to call the repair guy out. They authorized that, and he came and did the repairs on the refrigerator. They took $100 off for the inspection and then they paid the rest. He worked with me. He came back another time for free because we couldn't find the leak the first time. HomeSafe can make it a little easier to do the inspection deal up front because we live in a small community and often, the preapproved contractors are 80 miles away. So, we have to go out and find a contractor, and then they approve it. Other than that, I like that the service is easy to use.
We’re glad to hear that switching to HomeSafe has been a positive change, and that our replacement value coverage gave you peace of mind. It’s great that your refrigerator repair was handled smoothly and that the technician was able to work with you, even returning to locate the leak.
We appreciate your feedback about the inspection process and understand how arranging a contractor in a small community can be challenging. We’ll keep this in mind as we look for ways to make the process even easier. Overall, we’re happy to hear you find our service easy to use and convenient!
Reviewed Jan. 29, 2026
I've been with HomeSafe for two and a half years now and it's been easy to file a claim. The tech usually comes out in a day and we also get to choose the techs. I had a repair recently and everything's been great since then.
Thank you for your feedback!
We’re glad to hear that your experience with HomeSafe over the past two and a half years has been smooth. It’s great that our fast response times and the ability to select your own technician have made filing claims easy. We’re happy your recent repair went well and appreciate your continued trust in HomeSafe!
Reviewed Jan. 29, 2026
I currently have HomeSafe on and I called the telephone number on the brochure when I had a claim, then the adjuster came over and did his thing. After they looked at the stuff, they determined that my stove was not repairable, so I got a check. I went over, bought a new stove and replaced it. The process was very easy, and I'm very satisfied. I would recommend HomeSafe. In fact, my niece has five or six Airbnb homes, and they were thinking of getting their policy.
Reviewed Jan. 27, 2026
The sign-up process was easy. I called HomeSafe on the phone, went over everything, and signed up. They gave me the best possible price because I'm 72 years old and I'm on a fixed budget. They told me about the deductible and the 30-day period where I can cancel. They also told me about the 30 days that I couldn't file a claim. HomeSafe is easy to work with and reasonably priced.
Reviewed Jan. 22, 2026
I wasn't satisfied with my previous home warranty and switched to HomeSafe through a referral from CarShield. I've been using HomeSafe for two years now and the contractors being sent out by HomeSafe are good. However, It's hard to get signed in, trying to locate the sign-on portion. Also, getting reimbursed when I use my own contractor has been difficult. It is a rental property and they send the check to the rental property instead of my address. Because I have not lived at that rental property in more than 20 years, it goes to the dead letter office and it takes a long time to get them to send the check to the right address.
Thank you for sharing your experience and for trusting HomeSafe through CarShield. We’re glad to hear that the contractors sent by HomeSafe have been meeting your expectations.
We apologize for the issues you’ve had with reimbursements being sent to the wrong address. To make sure future checks are sent correctly, please give our Customer Service team a call so we can verify the mailing address you’d like us to use for your rental properties. This will help ensure your reimbursements reach you promptly.
We appreciate your patience and look forward to getting this resolved quickly.
Reviewed Jan. 22, 2026
HomeSafe did good on my last request for my garbage disposal. The contractor I used is the same company that does my plumbing. They also do my air conditioning and heater. But they never worked with a warranty company. I was told by HomeSafe to get the invoice submitted to them and three days later, they were sending me a check. It was really easy. There was no pushback. It was perfect. I would recommend HomeSafe to a friend.
John, we truly appreciate you taking the time to leave such thoughtful feedback. It’s wonderful to know your recent claim was handled smoothly and that the process felt simple and hassle free. We’re glad everything moved quickly and without complications. Your recommendation means a great deal to us. If you ever need assistance in the future, please feel free to contact HomeSafe anytime.
Reviewed Jan. 22, 2026
HomeSafe has been good in the 2 years that I've had them. They've put in a furnace for me and they're getting ready to fix my dryer. I've filed claims three times where they sent a guy out to evaluate the issue, then they got the parts and came back to do the fix.
We’re happy to hear that HomeSafe has been dependable over the past two years. It’s great that your furnace installation went smoothly and that your dryer repair is on track. We’re glad our approach of evaluating issues, obtaining parts, and completing the repair has made the process easy for you. We appreciate your continued trust in us!
Reviewed Jan. 22, 2026
I had CarShield and I knew that HomeSafe was affiliated with them. I had home warranties before that ended up being not really good. So when I heard that there was one through CarShield, I felt safer and thought maybe it's legit, because a lot of them aren't. The signup process was easy and the reps answered everything I was concerned about. I like knowing that all my appliances and HVAC are covered if I ever have a problem with any of them.
When I had my dryer go out on me, I called and told HomeSafe and the claims process was simple. They recommended a guy and they sent him out and he diagnosed it. It was really easy and the guy was great even though he couldn't fix my dryer. There was more wrong with it than they thought was even fixable. HomeSafe gave me a choice whether to get me a new unit or to cut me a check, which is what they ended up doing within about 10 days.
We’re glad to hear that signing up with HomeSafe through CarShield was easy and that our team was able to address all your questions. It’s great to know you feel confident knowing your appliances and HVAC are covered.
We’re also happy the claims process for your dryer was smooth and that our technician provided a thorough diagnosis. It’s wonderful that we could give you options and complete the claim quickly with a check for your replacement. We appreciate your trust and are always here to help when you need us!
Reviewed Jan. 22, 2026
I signed up with HomeSafe because of the monthly payment. The company responds in a timely manner and setting up a claim via email is easy, but going through the process is tough. They responded in 48 hours but I'm not satisfied because it should be covered and it was not.
Thank you for sharing your feedback.
We’re glad our team responded promptly and that submitting a claim was easy. We understand your frustration regarding coverage. The claim wasn’t eligible because the breakdown occurred within the 20-day waiting period, which is explained to every customer at the time a policy is sold. This waiting period is designed to prevent coverage of pre-existing issues prior to the policy being set up. We’re sure that isn’t the case here—it’s simply an unfortunate timing issue.
We appreciate your understanding and hope this clarifies why the claim couldn’t be covered.
Reviewed Jan. 21, 2026
I have no problems with HomeSafe. I recently had to file a claim for an issue with my swimming pool. The process was impressively smooth, with a quick response from the company. They resolved the matter in about a day, which exceeded my expectations.
We’re thrilled to hear that your pool claim was handled quickly and smoothly, and that our team exceeded your expectations. It’s great to know HomeSafe could provide timely support when you needed it!
Reviewed Jan. 21, 2026
I googled and read reviews online about HomeSafe. Once I talked to them, I thought it sounds good. I'm about to sell my house and I got HomeSafe as an incentive because it's a house that was built in '75. People who are buying are young and they're like, "I don't know about the septic thing." That's why I got that additional piece on that as an incentive. The coverage was very comprehensive and their customer service was very good.
Thank you for sharing your experience!
We’re glad you found HomeSafe through your research and that our coverage gave you confidence as you prepare to sell your home. It’s great to hear that adding septic coverage provided peace of mind for potential buyers and that our customer service met your expectations. We’re happy we could help make the process smoother for you!
Reviewed Jan. 21, 2026
Getting a home warranty was the best thing I ever did because it wasn't hardly any time after then I had some issues, and HomeSafe took care of everything. I am so glad I did it. I had a well pump that had to be replaced but because it was an emergency thing, I couldn't wait to let HomeSafe send their people out. I had a wedding in like a day. So I called my man that I know that works on stuff out here in the county. After I got it done, I sent the bill to HomeSafe, and they took care of a nice-sized portion of it. HomeSafe is a legit company. I like that if I call them, they're gonna be there for me.
We’re so glad to hear that having a HomeSafe warranty gave you peace of mind when unexpected issues came up. It’s great that we could help reimburse a portion of your well pump replacement, even in an emergency situation.
We truly appreciate your trust and are happy to be there for you whenever you need us!
Reviewed Jan. 21, 2026
The first time I had to get something replaced, I wasn't sure how to do it. But the second time that I had to do it, it was pretty easy. I got ahold of the appliance dealers and they came out and looked at it. Then I went up and picked a new one. It happened real quick and got it approved. I had a check within a couple of weeks.
If you're not going anywhere and you're gonna live in your house for a long time, HomeSafe is something good to have because you never know when something's going to happen where an appliance breaks. A couple months ago, my refrigerator went out. I had to pay a $69 deductible on an $800 refrigerator and got it replaced. It's easier to have the insurance and the precaution than have to pay it all out of your pocket in one lump sum.
We’re glad to hear that the process became easier the second time and that your appliance replacement was handled quickly and smoothly. It’s great that HomeSafe could help with your refrigerator, covering most of the cost and giving you peace of mind.
You’re right—having coverage can make unexpected appliance issues much less stressful, especially when living in a home long-term. We’re happy we could help make it easier for you!
Reviewed Jan. 21, 2026
My cousin was satisfied with HomeSafe, so I thought it was probably a good company. I signed up around November and signing up with HomeSafe was an easy and simple process. The price seemed reasonable too.
We’re glad to hear that signing up with HomeSafe was easy and straightforward, and that you found our pricing reasonable. It’s great to know that your cousin’s recommendation helped you feel confident in choosing us. We’re here to provide reliable coverage whenever you need it!
Reviewed Jan. 21, 2026
My sister has HomeSafe and she encouraged me to get a home warranty. She thought it would be best, so I did. The gentleman that I dealt with was very informative. He was very nice and customer-oriented. He was so professional.
We’re so glad your sister recommended HomeSafe and that your interaction with our team was positive. It’s great to hear that our representative was informative, professional, and customer-focused. We’re always here to make the process easy and straightforward whenever you need us!
Reviewed Jan. 21, 2026
I called and talked to HomeSafe to find out what they covered and their monthly cost. I happened to like the reception I received, so I signed up with them. Our first encounter with them was very wonderful. We had a problem with our refrigerator, and they sent somebody out and found out we really needed to replace it, so they made us an offer to replace it. We used that and got a new refrigerator. I was just a little disappointed that they only gave us an amount based on the age of my appliance. Other than that, they were very prompt, professional, did what they said they would within the time frame they said, so we've stuck with them.
We recently just had a problem with our microwave, and they responded timely and fixed it, so I can't speak more highly of them. They have a problem over the weekend, so I left a claim, and then I happened to call Monday, and talked with them. They set up an appointment right away. It was several days later, and they apologized for that but it was quick and everything was done within a time frame.
If I need to submit a claim, all I needed to do was to go online. Once the job is done and the repair person submits their bill, I usually get a call within one or two days depending upon what day it is. When I first called in a claim, they asked me if we had a repair person in mind. I just said, “Do you have a repairman that you can call?” They gave me a name and a phone number, but they were gonna call and try to set it up. Then they couldn't reach anybody so they called me back and said, “If you can call and set it up based on your schedule, we'll just follow up on it.” The appliance repair locally here is wonderful. They’re A to Z Appliance and their tech happened to be the one that came out and told us about our refrigerator, and then also about the microwave.
Thank you for sharing such a detailed review!
We’re thrilled to hear that your experiences with HomeSafe, from the refrigerator replacement to your recent microwave repair, have been positive overall. It’s great to know our team has been prompt, professional, and followed through on what we promised.
We understand your concern about the appliance replacement amount being based on age, and we appreciate your understanding of how that process works. We’re also glad our coordination with local repair professionals, like A to Z Appliance, made the process easier for you.
It’s wonderful to hear that submitting claims online has been convenient and that follow-ups happen quickly. Thank you for sticking with us and for trusting HomeSafe to help keep your appliances running smoothly!
Reviewed Jan. 21, 2026
HomeSafe had to come out and fix my gas stove the first time, and then it went out again. So, they ended up having to replace it. I got a free stove. When I submitted the claim, they came out the next day. The technicians were really nice guys.
We’re glad we could get a replacement stove for you and that the claim was handled quickly. It’s great to hear the technicians were professional and friendly, and that everything was resolved to your satisfaction. We’re always here to help when you need us!
Reviewed Jan. 21, 2026
I moved into a new home and I took HomeSafe on. I do my claims over the phone. Their customer service team is thorough. When they tell you they're gonna do something, they actually do it. They do it in a fairly quick manner, too. Even before you do a claim, when you sign up, they tell you up front how things will go and it's exactly how it does go.
I've had good luck when they send someone out. The only thing I will say I did have an issue with was the contractors and businesses don't like working with a homeowner extended warranty because it takes longer for them to get the process going through, and they gotta go through certain channels. It's probably a good idea anyway because they want it done and done right. One of the local contractors that helped me with my garage door opener took on the job and did it. HomeSafe did follow through and did exactly what they told the contractor and myself what they were gonna do.
There was one time, too, when I had a furnace issue and I didn't follow the protocol mainly because it was a cold day and I wanted to get it repaired. So, I called and told them about it. I didn't run it through their channels, and I called the furnace repair facility because they were the ones that installed the furnace in the home to begin with. I had them repair it and I did pay the bill myself. HomeSafe told me it wasn't through their protocol but they asked me if I paid the bill and how much it was. They asked me to send them a paperwork of what was done. I did and they approved everything and reimbursed the total cost of what I paid minus the deductible. I'm very pleased with them.
We’re glad the sign-up process was clear and that our team has followed through as promised. We appreciate your understanding about the extra steps contractors sometimes need to take with warranty claims—it helps ensure repairs are done properly.
We’re also happy we could reimburse your furnace repair even though it didn’t go through the standard process. It’s great to hear that overall you’ve had a positive experience and that our team has been helpful whenever you’ve needed us.
Reviewed Jan. 21, 2026
At my age and being retired, I need something to back you up. I don't have the cash to come out of my pocket. Getting a warranty seems the thing to do. I called HomeSafe and I liked their plans and the amount. I've used them and I'm satisfied with the company. I had a claim that's been a while. The tech came out and fixed my furnace. There was no red tape when I submitted the claim. They just sent somebody out here and fixed whatever the problems were each time. Each time I've called them, it hadn't been a problem.
Thank you so much for sharing your experience with us.
We truly understand how important it is to have dependable coverage, especially when you’re retired and want to avoid large, unexpected expenses. That peace of mind is exactly why we do what we do.
We’re so glad to hear that you’ve been satisfied with your plan, that the claims process was smooth, and that your furnace repair was handled without any hassle or red tape. Making the process simple and stress-free is always our goal.
It means a lot to us that each time you’ve called, things have gone smoothly. Thank you for trusting HomeSafe to be there when you need backup — we’re always here for you.
Reviewed Jan. 21, 2026
I'm satisfied with HomeSafe. They always show up when I call. They have this model they don't go by with what it used to be, but what it is right now today. So, that worked for me. After filing a claim, somebody, normally, comes out the next day. I only had one problem with one company that they sent out for a plumbing problem. They fixed the problem, but they wanted me to pay a double deductible. The lady from HomeSafe had already told me what I had to pay. I called her when the service guy was in the house, and she told me not to give him another penny.
Thank you for taking the time to share your experience!
We’re so glad to hear that our response time and claims process have met your expectations. Providing prompt service—often within 24 hours—is something we work hard to maintain, so it’s great to know that’s been your experience.
We’re also happy we could quickly clarify the deductible concern during your plumbing claim and ensure everything was handled correctly. Clear communication and fair claim handling are very important to us.
It’s wonderful to hear that you feel confident in our customer service and support. We truly appreciate your recommendation and your trust in HomeSafe. We’re here whenever you need us!
Reviewed Jan. 21, 2026
HomeSafe is a great company. I sent in a claim for my dishwasher and they are gonna take care of it. I appreciated that. We're gonna spend a lot of money replacing it because I like the finest, but they gave me a very fair value because it's wear and tear. I liked the whole experience. It was very awesome. The employees are great. I've recommended them to my neighbors.
The contractor was great as well. But I am so accustomed to having certain things like plumbing, a washing machine and also a dishwasher on a daily basis that it's an issue for me when they say they can't come out for three days plus the weekend, that's five days. But there's 1000 of me and there's only one of them, so I understood. Also, they came out a day earlier, so they were very reasonable.
Thank you so much for sharing this — it truly means a lot.
We’re honored that you chose HomeSafe, especially with the high standards your mother instilled about working with a company that operates with honesty and integrity. That’s exactly the kind of trust we strive to earn every day.
We’re glad the dishwasher claim process was smooth and that the wear-and-tear value helped you avoid a much larger out-of-pocket expense. While we understand even a slight delay can feel frustrating, we’re happy the contractor was able to arrive earlier than expected and get things moving quickly.
It’s wonderful to hear that our team’s follow-through made a positive impression, and we sincerely appreciate you recommending us to your neighbors. Thank you for placing your confidence in us — we’re always here when you need us.
Reviewed Jan. 21, 2026
They send mail all the time, disguised as a past due bill in a threatening way trying to get me to buy the policy. I would never trust this company. These policies are bs anyway. You have to pay a huge deductible and the representative they send behaves like a narcissistic jerk.
We’re sorry to hear that you feel that way.
Our mailers are advertisements intended to inform homeowners about coverage options that may be available to them. They are not past-due bills, and they are not meant to appear threatening. We apologize if the format came across that way to you—that is certainly not our intention.
Regarding service experiences, all service technicians are independently owned and operated. While we coordinate dispatch and claims, we do not control their individual behavior or business practices. That said, we do take feedback seriously, and concerns about a technician’s conduct can always be reported so they can be reviewed appropriately.
We understand that home warranty coverage isn’t for everyone, but for many homeowners it provides valuable protection against unexpected repair costs. We appreciate you sharing your perspective.
Reviewed Jan. 21, 2026
The guy that called me made HomeSafe sound good. It has worked out pretty good so far. I've had two claims and they've both been pretty positive. I've been pleased. The contractors have been very good. They've been very friendly and helpful. Everything's still working since the repair.
We’re thrilled to hear that both of your claims were handled efficiently and that submitting them over the phone was a smooth process. Our customer service team works hard to make things as easy and stress-free as possible, so it’s great to know they were helpful.
We’re also glad the service technicians provided friendly, professional service and that the repairs were completed to your satisfaction. Knowing everything has been working well since means a lot to us.
We truly appreciate your recommendation and your trust in HomeSafe. We’re here whenever you need us!
Reviewed Jan. 21, 2026
I liked the fact that if I have an emergency, I'm covered through HomeSafe. I've only made one claim, but it was answered swiftly. They sent out a very high-quality technician. The problem was taken care of immediately.
Brian, thank you for taking the time to share your experience with HomeSafe! We're delighted the claims process was smooth for you and that the technician was able to resolve the issue efficiently. It's wonderful to hear that you're pleased with the peace of mind our service provides. If you have any future needs or questions, we’re always here to support you. We appreciate your positive feedback and look forward to serving you again.
Reviewed Jan. 21, 2026
The customer service people were helpful. As far as the service was concerned, it was really bad. I wouldn't recommend it.
I needed light plumbing work but I finally had to get someone to come in and do it because their service people are not in the area. Every day they would say they were coming but they never arrived. I was gonna cancel HomeSafe but then they contacted me and apologized. So I accepted the apology, and I told them I would give them another try.
Additionally, when I read the handbook, it didn't make sense that I've got to pay a $150 deductible aside from the monthly payments. That was really confusing. The monthly payments were fine. That way, I can call and get the service.
Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating.
After reviewing your previous claims, it appears the plumbing claim you’re referring to was pending while we were waiting on the service provider to submit their final invoice for payment. Unfortunately, we’re unable to issue payment or fully close out a claim until that documentation is received from the contractor. We understand delays like that can be frustrating, especially when you’re waiting on repairs to be completed.
Regarding the $150 service fee, this functions similarly to a deductible on an insurance claim. When service is dispatched, you pay the service fee directly to the technician, and we cover the remaining eligible repair costs under the terms of your contract. Your monthly payment maintains the coverage, and the service fee applies per service visit when a claim is filed.
We do appreciate you giving us another opportunity after your initial concern, and we’re sorry we didn’t meet your expectations this time. If you’d like, we’re happy to review your account further and answer any additional questions about your coverage.
Reviewed Jan. 21, 2026
I love HomeSafe. As soon as we called in a claim, they send somebody over within 24 hours. No wait. So, that's a plus. The reps are respectful and professional. However, some of the repair jobs were great and some of them were okay.
The first claim that we called about was for the refrigerator. The technician wanted payment before he even comes out. And I didn't feel comfortable with that. So, I called back and I got another guy to come out. The most recent claim was still for the refrigerator. We don't keep the refrigerator stocked like we used to, because when we did, the food still went bad. If we keep less food in it, it kind of stays cool. The technician said it was a thermostat that went out. He fixed it but when we had food during Thanksgiving, it still wasn't getting cold. I got tired of calling back ‘cause we didn't have the funds right then. We purchased a new one now, but we still have the other.
The only problem my wife has with HomeSafe is that the bill comes out of her check monthly. But when she calls, she has to go under my name and information because of CarShield. We went to HomeSafe through Carshield, and I was the one who signed up. I love it because if she called, they notify me. I just call her and ask her what's going on. Since we've been dealing with them, I've been satisfied.
Thank you for taking the time to share your experience. We appreciate your kind words about our responsiveness and communication, including the notifications sent to both you and your spouse.
We’re sorry to hear about the issue with the first technician. All service technicians are independently owned and operated, so we do not control their individual billing practices and had no way of knowing he would request payment upfront. Once we were made aware of the situation, we were happy to arrange for a different technician who handled the repair more professionally.
We also understand how frustrating it was to continue having performance issues with your refrigerator, especially during Thanksgiving. While the thermostat replacement addressed the reported failure, we regret that the unit did not perform as expected afterward.
We truly appreciate your overall satisfaction and recommendation, and we value your feedback as we continue working to improve the claims experience.
Reviewed Jan. 18, 2026
This is the worse security system I ever has. They told me my system from ADT was old. I believed them. Everyday there is a sensor issue. I was with ADT. Never a problem in the 5 years I was with them.
Thank you for clarifying. We appreciate you letting us know. We understand mix-ups can happen, and we’re glad you were able to point that out. If you ever have any questions about HomeSafe, we’re always happy to help.
Reviewed Dec. 19, 2025
Sorry about the autopay but thanks to your representative. I am now back online with no more interruptions. Again, thank you and Merry Christmas and Happy New Year to all. Hopefully I won't have any breakdowns but if I do, I know you will provide me a professional to correct my problem. Again, thank you.
Thank you so much for taking the time to share your experience! We’re glad our representative was able to help resolve the autopay issue and get everything back on track without further interruptions. Your kind words truly mean a lot to our team. We hope you had a Merry Christmas and a Happy New Year as well—and while we hope you don’t experience any breakdowns, please know we’ll be here to help if you ever need us. Thanks again!
Reviewed Dec. 10, 2025
HomeSafe reached out to me. They made a great offer of all the things that could be under a warranty plan. I took it upon myself to understand that it was the same as like car insurance to where like say for instance one day my furnace goes out or my ice maker and my refrigerator goes out, I'm just supposed to call HomeSafe and tell them. They’ll either send out a technician to determine if it can be fixed and then I pay a deductible or it's fully messed up, they would either replace it with the same item or you buy something equivalent to the item.
The signup process is cool and it's cool to have that security mindset that if something does break, you're covered and as long as you set a great deductible that you can afford.
Jhone, thank you for sharing your positive experience with HomeSafe! We’re glad the signup process was easy and that your coverage gives you peace of mind. We appreciate your recommendation to friends and family, and we’re here whenever you need support or have questions.
Reviewed Dec. 8, 2025
HomeSafe called me back when I applied online to get information. Others didn't call me back right away. They were courteous and able to answer my questions. I chose to do the monthly payment option, and the price seemed reasonable and what I expected.
Geraldine, thank you for sharing your positive experience with HomeSafe! We’re glad to hear our team was courteous and able to provide a plan that fits your needs with straightforward enrollment. It’s great to know the monthly payment option works well for you and gives you peace of mind.
We appreciate your recommendation and look forward to continuing to support your home warranty needs. If you need anything else, please feel free to reach out!
Reviewed Dec. 4, 2025
I signed up with HomeSafe in August. Their customer service was good and he was the only person who called, so I answered it. I haven't had to do any claims yet and hopefully it'll work out okay.
Linda, thank you for sharing your experience with our customer service during sign-up. We’re glad our professionalism made a positive impression and helped make the process smooth for you. We look forward to continuing to support you, and if you need anything else, feel free to reach out.
Reviewed Dec. 3, 2025
I was a banker for 48 years and customer service was always number one. I didn’t hire somebody unless they had good customer service. It’s absolutely vital that a company have people working for it who not only appreciate business, because they’re not gonna lie to somebody. They’ve got to enjoy the company that they’re working for. HomeSafe has been wonderful. We have car insurance and HomeSafe is part of that bundle. When we have to submit a claim, we go on the phone. The customer service representatives have always been very kind and very agreeable. I like that. A company can pay a lot of money for advertising, but if the word of mouth situation is worse then that really spreads the stuff around and can tear a business up rapidly.
When we called HomeSafe when our freezer blew up on us, they were pleasant and lovely. They believed every word we said and nobody fussed at us. The gentleman that came out, Dave, was right here on time. He was good. He took care of the business and that is worth a lot of money. We have bragged about that one experience to many folks. That’s the best advertising you can have is word-of-mouth.
Danna, thank you for sharing your experience with HomeSafe! We’re thrilled to hear how smoothly the claims process went and that your freezer issue was handled quickly and efficiently. Hearing this from someone with such high customer service standards means even more. We truly appreciate your recommendation and are excited to continue supporting your home service needs!
Reviewed Dec. 3, 2025
The sales rep did a good job in explaining the warranty. That if anything goes wrong with certain things in the house, they'll come out and replace it. They replace water heater, furnace, and others. But certain things are not covered, like the roof and the floors.
I called them before for my toilet and wanted someone to come out and fix it. But I was told it'd be a $150 co-pay. It wasn't even going to take that much to fix the running water. I just replaced the whole piece that wouldn't close down.
Patricia, thank you for giving us insight into your experience with HomeSafe. It’s great to hear that the sign-up process went smoothly and that you recognize the value of having coverage for major home systems like water heaters. That kind of protection can make a meaningful difference when big issues arise.
Regarding the $150 copay, this amount is meant to cover the service fee for the providers who come out to your home. It’s a typical cost in today’s industry just to have an issue diagnosed, even before repairs begin.
We appreciate your willingness to recommend HomeSafe and your thoughtful feedback. If you ever have questions about your plan or need assistance with future home service needs, we’re here to help.
Reviewed Dec. 2, 2025
I signed up for HomeSafe, and usually, there's a trial period you have to wait until you become qualified for a claim and we did that. My daughter was having problems with her air conditioning not cooling enough and it was ongoing for a long time. She kept complaining that there was something wrong. We live in Bullhead City and it is extremely hot.
When I became qualified, we put in a claim to have it looked at. They found there was a leak in the Freon and HomeSafe refused to do it because they claimed it was pre-existent. We had a second opinion but they still refused to replace it. What is good in having it? You're paying then when something does go wrong, they refuse to put your claim, and they refuse the claim. It doesn't make sense so I cancelled it. Nobody does what they say they're going to do.
Joel, we apologize for any confusion regarding your coverage. Unfortunately, we cannot provide coverage for pre-existing conditions. However, we want to ensure you have a clear understanding of how your plan works and what future repairs may be eligible for coverage. We want you to know that your satisfaction is important to us, and we are here to answer any questions or address any concerns you may have. Please feel free to contact us at 1-800-332-4177 for further assistance.
Reviewed Dec. 2, 2025
I'm really happy with HomeSafe. I was with a different company several years before and I was shopping around to get better rates and I found HomeSafe. I have them for two years now and I had a claim not that long ago. The contractors I used,the plumbing companies, were wonderful. I place my claims online typically and the contractors are quick to call back as soon as they receive the work order from HomeSafe.
I've referred them to other people and my mother has HomeSafe at her house. It's amazing how many people say home warranties are a scam but they're not. I have saved thousands of dollars by having both home warranty and auto warranty.
Carolyn, thank you for sharing your positive experience with HomeSafe! We’re thrilled to hear the claims process was smooth and that the contractors provided reliable service. It’s great to know your coverage brought real savings and peace of mind for both you and your mother.
We truly appreciate your recommendation. If you ever need further assistance, we’re always here to help.
Reviewed Dec. 2, 2025
The company I had before increased their price. With HomeSafe, I had to pay 50 bucks a month for the duration of my contract. There is no increase and I like that.
Antonio, it’s wonderful to hear that HomeSafe’s flat rate of $50 per month has provided you with the stability you were seeking. We’re pleased that the sign-up process was smooth and that our team made everything easy for you. We're glad you're satisfied with your decision, and you can always rely on us if you need anything else.
Reviewed Dec. 2, 2025
I received an unsolicited letter from HomeSafe explaining their service and I called them back. Having used several warranty companies prior to this, their service sounded like something I’d be interested in. The young man who signed me up was not as polished as some salespeople that I’ve spoken to but he answered my questions adequately. I wanted to know specifically how the process worked and how quickly a submission of a claim gets fulfilled, for example if my washing machine goes out. He assured me that it would be quick. I’ve got a family of five here and I am not gonna wait for a week before my claim is approved and I get my washer fixed.
My monthly fee is comparable with what the other warranty companies are charging. Previous companies charge me a flat fee for the month then $150 when I file a claim and somebody comes out. So far, I have made two monthly payments of $85 and I have never submitted a claim in that two-month period.
James, thank you for taking the time to leave a review! We’re glad the representative was able to answer your questions about the claims process and that our pricing aligned with your expectations. We appreciate your feedback and remain committed to providing professional, reliable service for you and your family. If you have any other questions or concerns, feel free to reach out.
Reviewed Dec. 2, 2025
I have been with HomeSafe for a couple of months. They got me a good price, and the representative who helped me get everything set up was knowledgeable about the products and services. The customer service was good, easy, and fast.
Priscilla, thank you for your review, and welcome to HomeSafe! We’re thrilled to hear that your sign-up experience was smooth and that our team helped you find the right coverage at a great price. We appreciate your five-star feedback and are glad your experience has been positive so far. If you ever need anything as you continue with your coverage, we’re always here to assist.
Reviewed Dec. 2, 2025
I have had some claims done through HomeSafe and it was good. The service was excellent. I had to have some plumbing done, and they sent someone out within 48 hours, took care of it, cleaned up behind themselves. I would recommend people to reach out to HomeSafe because they are professional, quick on their return, and their work is overall outstanding.
Dava, thank you for sharing your feedback! We’re delighted to hear our customer service and technical team exceeded your expectations with quick, professional support. Your recommendation means a lot to us, and we appreciate your trust. If you need anything in the future, don’t hesitate to reach out. Thank you for choosing HomeSafe!
Reviewed Nov. 30, 2025
Constant phone heckling finally broke us down to what we would later find when reading the contract that it is all a lie. Pick your own repair company so no waiting. Read the contract. Both are a lie. This is a real scam program. They claim to be different by allowing you to get your repairman right out so you don't die of heat stroke is a lie. So you don't do without a fridge for 3 weeks... A lie.
Jeffrey, we apologize for any confusion regarding your coverage. HomeSafe does allow customers to use their own service providers, as we do not contract providers directly. However, it is ultimately up to each service provider to decide whether they are willing to work with us. When a provider is unable to assist, we offer alternative solutions to help keep the process moving for our customers.
If you’d like to review your claim or discuss your options further, please contact our customer service team at 1-800-332-4177. We’re here to assist in any way we can.
Reviewed Nov. 28, 2025
I have an older home with appliances that aren't brand-new. I thought it was a good idea to have a home warranty. My friend has a policy with HomeSafe and they were happy with the assistance they've got from the program. So I sent an inquiry online. But the website wasn't very crystal clear. I ended up calling and getting a talk-through with the customer service rep. They shared the particulars about what the policy covers, the process for filing a claim, the cost of the program and they pretty much answered all my questions. That rep seemed to have a good grasp of the program and provided clarity too, more than what the website provided.
Matthew, thank you for sharing your experience with HomeSafe. We're pleased to hear that our team was able to guide you clearly through the coverage and claims process, and that you found the sign-up to be simple and straightforward. We appreciate your feedback on the website, and we're glad that our customer service team was able to clarify everything for you.
We are thrilled to have you as part of the HomeSafe community. If you ever have questions or need assistance, please know that we are always here to help.
Reviewed Nov. 23, 2025
The rep who signed me up with HomeSafe was okay. But my experience could’ve been better. I had them before and they did not cover one of my appliances at the time, so I canceled. I reapplied and tried to get the same rate. But they wanted to give me some ridiculous rate. I had to go through some changes with a supervisor. The rate given was pretty close, but not the same.
John, thank you for sharing your experience. We understand how important consistency and clarity are when it comes to coverage and pricing. HomeSafe plans are periodically updated to reflect current service rates and repair costs, which can sometimes result in pricing differences. We’re glad you chose to return and appreciate the opportunity to continue protecting your home. For a full review of your contract or rate details, please contact our Customer Service team at 1-800-332-4177.
Reviewed Nov. 23, 2025
I've been a HomeSafe customer, off and on, for a year or so. Initially, I stopped, but I went back because I decided I didn't wanna take the chance to not have it. So I set it back up and the customer service has been really good. They're very helpful, polite, and thorough, and they make sure I'm taken care of. They answered questions and sent a booklet, but I haven't looked at it too much. I'm just hoping that the claims process is as good as the other part. I had a different home service before and they seemed to find every excuse not to fix things. Now, I've been in my house almost 10 years, and all of the appliances have been replaced. There's nothing now that should be a problem.
HomeSafe's price has been good so far, and they said it wasn't gonna get raised, so that's a good thing. They also offered me the 6 and 12 months and I know it's less expensive because I save some money. However, I can't afford it right now. On a different note, I was doing a debit card for payments, but somebody got ahold of it, then I couldn't get it changed online. The girl I dealt with at HomeSafe switched me back to ACH so it'll come out of my bank account.
Brenda, thank you for taking the time to leave such a thoughtful review. We’re glad to hear our customer service team made the sign-up and payment process smooth and straightforward. It’s great to know everything was explained clearly and that you’re feeling confident in your decision to return to HomeSafe. We appreciate your feedback and your 4-star rating!
Reviewed Nov. 22, 2025
The reps have always been pleasant. Most of the time, the technicians are okay. With the one time last year when our furnace didn't work, it was horrible. The tech was arrogant. It was a thermostat problem. The tech sat there and said, “Oh, it could've been wired wrong.” But that was not the truth. He thought somebody had come in here and did it incorrectly when it had not. It had worked for years before. We didn't get paid for it by Homesafe. We ended up paying $500 for a thermostat. It was not pleasant.
When we've had a water leak under the house, they also didn't pay for that. But that's okay because that's how it is. I also had some plumbing in a bathroom that needed to be checked out because it was not working properly. Homesafe paid for that, which was wonderful. It was the same gentleman who had come in for the water leak under the house. He was pleasant and nice.
We also had an air conditioner problem this year and the techs came out immediately. The guy was awesome and HomeSafe paid for that. Then we had a toilet problem. They came in not too long ago and did that. I'm very pleased. Every time we've needed HomeSafe, they’ve been right out and taken care of everything that we needed help with.
Dottie, thank you for taking the time to share your detailed experience. We’re glad to hear that many of your service requests were handled efficiently and that our team was responsive to your needs. We understand there were a few challenges along the way, and your feedback helps us continue improving the customer experience. For a full review of your contract and any exclusions that may apply, please contact our Customer Service team at 1-800-332-4177.
Reviewed Nov. 20, 2025
I have insurance everywhere else but not on the house and having been a CarShield customer for a few years, getting home coverage was a good idea. The repair person sent by HomeSafe put a line on my refrigerator, but I still have the same problem. My house is smelling because of the leak, and he’s supposed to come back out again. I don't know where it's coming from and the smell is getting worse. I talked to someone on the phone and I received good customer service. They were nice. I pay HomeSafe $53 a month but if they price it at about $10, I’d be alright.
Gloria, thank you for sharing your experience with us. We are glad to hear that you had a positive interaction with our customer service team; their helpfulness is something we're truly committed to maintaining. We appreciate your feedback and are focused on addressing the issues you've raised with your current situation.
It's certainly concerning to hear about the lingering leak problem, and we want to assure you that resolving this promptly is a high priority for us. Regarding your suggestions about our pricing, we value your thoughts and are continually looking into how we can offer the best balance between cost and value.
We look forward to rectifying the problem on the technician's upcoming visit and regaining your full confidence in our services. Thank you for choosing HomeSafe, and if there's anything more you'd like to discuss, our support team is always here to assist.
Reviewed Nov. 20, 2025
My experience with HomeSafe was good all the way around. They were very courteous on the signup process and they made everything clear. They were also very courteous when I had to cancel. HomeSafe is a very good company.
Donald, we’re thrilled to hear about your positive experience with HomeSafe! It’s wonderful that you found the process clear, respectful, and transparent from start to finish. We truly appreciate your kind words and recommendation—it means a lot to us.
Reviewed Nov. 20, 2025
HomeSafe called me and I signed up in September, and it’s been a good experience. I needed to use them in October and it was easy to make a claim. The service person who came was excellent and I was very satisfied. He was an expert in what he was supposed to do, which was a relief, because it's hard to find people who can do a good job.
Mary, thank you so much for sharing your positive experience with us! We’re delighted to hear your claim process went smoothly and that our team’s expertise made a difference. It’s always rewarding to know we’ve helped make things a little easier for our customers. Your recommendation means so much to us. If you ever need assistance or have any questions, please don’t hesitate to reach out — we’re always happy to help!
Reviewed Nov. 20, 2025
I found HomeSafe through an internet search and when I signed up, the customer service rep wasn’t great. But she wasn’t terrible either. She gave a hard close type of sales pitch and didn’t discuss anything. It was all about closing the deal and getting you to sign up.
Gary, thank you for sharing your experience with us. We understand how important it is to feel fully informed and comfortable when discussing your coverage. Our primary goal is to ensure that every customer understands their policy clearly and feels confident in their decision. If you have any questions or would like to go over any details, please do not hesitate to call us at 1-800-332-4177.
Reviewed Nov. 20, 2025
When I first got HomeSafe, I thought they covered everything 100%, but they don't. I've used the home warranty for my central air, which cost almost six grand, and they only covered up to three grand for it. There were some other stuff I've had done as well that were not covered 100%. Besides that, the process submitting claims and my interactions with the reps have been good. HomeSafe took care of stuff, and the techs have been very good too.
Brent, thank you for sharing your honest experience. We’re glad to hear your claim process went smoothly and that our representatives and technicians provided great service. We understand how important it is to have full clarity on coverage details, and we apologize for any confusion regarding what was included in your plan.
Our goal is always to ensure every customer has a complete understanding of their coverage and benefits. If you’d like to review your plan or discuss any details further, please don’t hesitate to call us at 1-800-332-4177 — we’ll be happy to go over everything with you and provide the clarity you deserve.
Reviewed Nov. 19, 2025
My water company sent me a letter about using HomeSafe. I read up on it and we combined everything together through HomeSafe. When I signed up, the reps who assisted me were really good. They just got to the point and we worked everything out. I have them for a month now and so far, they have been excellent. It makes it worthwhile when you don't have a bunch of pesky people on the other line trying to bug you into taking their policy.
Clifford, thank you for the wonderful review, and welcome to HomeSafe! We truly appreciate you choosing us to protect your home. Our goal is to ensure you’re completely satisfied with your policy, so if you ever have any questions or concerns about your coverage, please don’t hesitate to reach out — we’re always happy to help.
Reviewed Nov. 19, 2025
I had a good experience with whoever signed me up at HomeSafe. They explained everything thoroughly for me. They also offered a free month if I would recommend someone else to their service.
Mary, thank you for sharing your experience and for recommending HomeSafe! We’re glad your sign-up process went smoothly and that you received your welcome materials. If you have any questions or need assistance with your coverage, please don’t hesitate to call us at 1-800-332-4177.
Reviewed Nov. 19, 2025
I had an auto insurance and they said I didn't have any claims for a year, so they decided I'm a good customer. A guy from HomeSafe called me on the phone and I signed up. He seemed nice. I misplaced my debit card, and it seemed like he waited an hour for me to find it.
David, we appreciate you taking the time to share your experience! It’s great to hear your sign-up process went smoothly and that our representative provided patient and understanding service. We hope your plan brings peace of mind, and when the time comes to use your coverage, we’ll be here to ensure everything goes just as smoothly. If you have any questions in the meantime, please don’t hesitate to reach out at 1-800-332-4177.
Reviewed Nov. 19, 2025
HomeSafe offered a good dealt that I couldn’t pass up. The customer service was good. A fine line between a little pushy, but at the same time, it was for my best interest. They also addressed all the things that I would be concerned about.
Paula, thank you for choosing HomeSafe and sharing your feedback! We are thrilled to hear that you found our deal compelling and your customer service experience to be generally positive. While we aim to provide attentive service, we appreciate knowing where the balance can be improved to ensure our dedication aligns with your comfort. It’s reassuring to hear that our team addressed your concerns thoughtfully, helping you make a confident decision. We’re excited to have you as a customer and are here to support you every step of the way. If you have any questions in the future, don’t hesitate to reach out—we're always happy to help.
Reviewed Nov. 19, 2025
I liked HomeSafe’s reliability and price, and the signup process with them was smooth. But they wouldn't explain my coverage to the degree that I like to be explained to when I sign up for something. People should try somebody else first.
Jason, we appreciate your honesty and understand how important it is to have clear information about your coverage. Our goal is to make sure every customer fully understands their plan and feels confident in their protection. If you’d like to review your coverage or have any questions, please give us a call at 1-800-332-4177 — we’ll be happy to help clarify any details.
Reviewed Nov. 19, 2025
I've had a couple of claims, including for the garage and the washing machine, and my experience has been great. Another claim was for our AC that went out and I tried to call HomeSafe two times, but they were closed on the weekends. I decided to call somebody else, and HomeSafe gave me my money back 'cause I had to call another company and it showed up on their call log that I tried to call them first. It was awesome.
Tammy, thank you for sharing your positive experience with us! We’re thrilled to hear that our claims process went smoothly and that you felt well-supported throughout. We’re also glad to know that, even when unexpected issues arise—like your AC going out over the weekend—we can address them promptly and reimburse you after you fulfill the necessary service protocols. Your confidence in our reliability is extremely valuable to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’d be happy to help!
Reviewed Nov. 19, 2025
The signup process at HomeSafe was wonderful. The policy also covers anything like appliances, plumbing, electrical.
Susan, thank you for the wonderful review, and welcome to HomeSafe! We truly appreciate you choosing us and want to ensure you’re completely satisfied with your policy. If you ever have questions or concerns about your coverage, please don’t hesitate to reach out!
Reviewed Nov. 19, 2025
The first time I submitted a claim was over a week ago, and it was easy, but no one showed up. HomeSafe told me when they were coming, then one guy called and told me, “That's outside of my range.” So then I got another person and they didn't show up either, so I'm not pleased. I'm paying for something I'm not getting. I had an experience with another outfit, and they did the same thing.
John, we appreciate you taking the time to share your experience. We understand how frustrating it can be when a scheduled service doesn’t go as planned, especially after submitting a claim in good faith. That’s not the experience we want for our customers, and we’d like the opportunity to make this right.
Please contact us at 1-800-332-4177 so a representative can review your claim details and help resolve this as quickly as possible. We value your feedback and want to ensure you receive the service and support you deserve.
Reviewed Nov. 19, 2025
I've been with HomeSafe a year and a half, and when I submitted a claim via a phone call, the team was good to us. They were helpful, and the service people were good, too. We had a broken sewer line in the basement that they replaced as well as outside sewer line. HomeSafe also did the hazmat clean-up in the basement after they got the pipes replaced. The hazmat people were extremely good. The only minimally invasive was down in the basement where we don't spend a lot of time. They were quite good and their work has held together. I haven't had any follow-up.
John, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Nov. 19, 2025
HomeSafe's service has been good so far. I've used the companies they recommended and their techs were very knowledgeable.
Lynnette, we truly appreciate your kind review and are thrilled to hear you’re happy with our service. If there’s ever anything else you need, please don’t hesitate to contact us—we’re always glad to assist.
Reviewed Nov. 19, 2025
I'm well-protected by the law enforcement here in town, but they can't control everything and I'm getting ready to go into the hospital and have some surgery done. After that, I'll be in a nursing home for a little while. I've got people taking care of my animals here at home, but that doesn't mean that nothing can happen. I figured I needed some insurance and signed up with HomeSafe. I'm very happy with it, except I got a letter somehow saying they wanted more money for my protection. When I signed up for it, it was taken care of for a year, so I ignored the letter because I figured they were trying to suck me out as much money as they can. Overall, I'm very satisfied for what I signed up for. HomeSafe is very safe.
Rex, thank you for sharing your experience and for your kind words about HomeSafe. We sincerely apologize for any confusion caused by the recent mailer. If you have any questions or would like clarification about your coverage or account, please don’t hesitate to contact HomeSafe Customer Service at 1-800-332-4177. They’ll be glad to assist and make sure you have all the information you need.
Reviewed Nov. 19, 2025
I’ve filed a couple of claims with HomeSafe in the two years I’ve been with them and they’re not doing a good job. They take some time and always try to sneak the money to the customer. Sometimes, they repair my appliances on time and sometimes, not. They never come back once they say they’re done. If they have to come back, I have to pay again.
Nirmal, we appreciate you taking the time to share your honest feedback about your experience with HomeSafe. While we’re glad your claims were handled, we understand your concerns about the process and timeliness of repairs. Please know we’re always working to improve our services and streamline the claims process to better serve our customers. Your feedback is valuable in helping us do just that.
Reviewed Nov. 19, 2025
The sign up process at HomeSafe was really good. The rep provided all good information, that’s why I went with them. My experience so far has been good.
Beverly, welcome to HomeSafe! We’re glad to hear the sign-up process was smooth and that your experience so far has been positive. Thank you for choosing us! We want to ensure you’re completely satisfied with your policy, so please don’t hesitate to contact us with any questions about your coverage at 1-800-332-4177.
Reviewed Nov. 19, 2025
I had a home warranty before that was expiring, and HomeSafe contacted me. I felt a little bit pressured when talking to them. I thought their price was high at first, but then I kept saying I was not really interested. So, they kept dropping the price. Then it got down to a price that I was willing to pay, so I took the deal. The rep who helped me sign up was very knowledgeable. But I have been thinking about canceling the service because I'm not so sure that it's going to be worth it for me since they don't cover hot water heaters. And that's the one thing that I'm worried about this year in my house. Overall, if you think you need a home warranty, HomeSafe is probably just as good as any of the others.
Nancy, thank you for taking the time to share your feedback. We're glad to hear that your overall experience with HomeSafe has been satisfactory.
Please be assured that HomeSafe covers water heaters that are up to 12 years old, as stated in your contract. We understand how important it is to feel confident in your coverage, especially regarding major home systems.
If you would like to review your policy or discuss your options, please don’t hesitate to contact our Customer Service team at 1-800-332-4177. We are happy to assist you and ensure you have the protection that best fits your needs.
Reviewed Nov. 19, 2025
I've had HomeSafe forever, and my experience submitting claims has been very easy, smooth, and efficient. The reps I've dealt with were good, and the techs they've sent out have been very courteous, professional and efficient as well. The work that they have done for me has been good and it's still working. All in all, HomeSafe is very dependable. I don't have any problems getting through and the services are rendered promptly and efficiently.
Lewis, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Reviewed Nov. 19, 2025
I got something in the mail about HomeSafe and I got in touch with them. On my sign-up, the rep that I talked to was very friendly and she answered my questions. So far, I'm very satisfied with the service.
Angela, thank you so much for sharing your wonderful experience and for highlighting the friendly and knowledgeable support you received from our customer service representative. We are delighted to hear that she was able to answer all your questions and make you feel confident in your decision to join HomeSafe. Your satisfaction is important to us, and we're always striving to provide exceptional service. We appreciate your feedback and look forward to continuing to serve you. If you ever need assistance in the future, please don't hesitate to reach out.
Reviewed Nov. 19, 2025
I signed up with HomeSafe on the phone and the rep I got was very knowledgeable and persistent in selling the service. At the time, I was with Choice Home Warranty and he did some comparison that was very interesting to me. I've been with HomeSafe for five months now and so far, my experience has been pretty good. I referred them to a friend of mine, but she didn't get the same rate that I received. So I don't know if she signed up with them or not.
I have two houses in two different states and they're both on HomeSafe. But I didn't get a package deal for both locations. I'm paying separately for the two locations where I should have gotten a deal for HomeSafe for two different locations. Then, the way they constantly call when the payment is behind is very annoying. I know I have to pay them and I try to remember the amounts due as the price is different from the state that I'm in now. So sometimes I forget. I was wondering if they can combine these two together but they couldn't do it. One of the customer service guys who was doing the collections was very nice. He called me back and explained everything to me. Other than that, they are reasonably priced.
Paula, we appreciate you taking the time to share your detailed feedback. It’s great to hear that our representative provided helpful comparisons and that our customer service team took the time to clarify your concerns. We understand managing multiple properties can be challenging, and we truly value your continued trust in HomeSafe. While policies for different locations must remain separate, we’re always looking for ways to make things easier for our customers. If you have any additional questions or need further assistance, please contact our Customer Service team at 1-800-332-4177—we’ll be happy to help.
Reviewed Nov. 19, 2025
We have a lot of equipment in the house that, if anything were to happen to it, we'd definitely want help with the repair. We have a heat pump system, for instance. We also have new refrigerators and dishwashers. I've exceeded the warranty and I wanna make sure that, if anything ever goes wrong, which thankfully nothing has, we have some recourse, so I signed up with HomeSafe. I found it on the internet and it sounded okay to me. I pay the insurance with a debit card, and I feel more secure because there is some kind of recourse in case something goes wrong. However, nothing's ever gone wrong, so I haven't utilized anything from HomeSafe.
Leighton, we’re thrilled that you chose HomeSafe to protect your home! We’re glad to hear that getting set up online was simple and stress-free. If you have any questions or need assistance in the future, our friendly Customer Service team is just a call away at 1-800-332-4177.
Reviewed Nov. 19, 2025
HomeSafe has been easy to work with and I've had no problems. They gave me all the information that I needed to make my decision and it seemed like a really good company. The customer service rep was friendly and very informative, and I liked what he had to say. It was a really good deal. They would replace the products for a fee.
Donna, we’re happy to hear your experience with HomeSafe was positive and that our representative made the process clear and easy. Thank you for choosing HomeSafe! If you have any questions about your coverage, our Customer Service team is available at 1-800-332-4177.
Reviewed Nov. 19, 2025
I’m 100% satisfied with HomeSafe’s service. They handled my recent claim promptly and without any issues.
Frank, thank you for sharing such a positive review of your experience with HomeSafe. We're delighted to hear that everything went smoothly with your claim and that you appreciated the flexibility in choosing your own technician. We're committed to ensuring our customers feel confident and valued, so your feedback about our service truly means a lot. If you ever need further assistance or have any questions, please feel free to reach out. We're always here to help! Thank you for recommending HomeSafe to others; it’s wonderful to have supportive customers like you.
Reviewed Oct. 26, 2025
HomeSafe has been with me for over a year. Customer service was great. Our AC went out and it had to have a part replaced. It then went out a week later and they had to get another part. I filed the same claim number the second time and we were paid out really quickly. The first tech we contacted, we were gonna have to wait three days. We found another one who was bonded and licensed, and he came out after his other job, around 4:00 in the afternoon, and also the next week. Everything's working fine now. HomeSafe was very helpful and I'm really pleased with everything.
Rhonda, thank you for sharing your experience! We’re so glad to hear how well things have gone with HomeSafe and that the team made the claims process quick and easy for you. It’s great that your air conditioner was repaired promptly and that you found a dependable technician who went above and beyond. We’re happy HomeSafe has given you confidence and comfort in your home, and we truly appreciate you taking the time to share your story.
Reviewed Oct. 26, 2025
HomeSafe initially referred me to a company that never called me back, so I called them back and asked them to reach out to another company. I like how they handled that, because they worked very quickly. The second company contacted me right away, and I like that. The contractors were very professional and handled things quickly and very well. The water is going down the tub. Everything is functioning well now. However, they should let people know at the start that when someone comes out, a deductible amount of $150 must be paid. Being asked for that amount when I first got the service caught me by surprise.
Felicia, thank you for sharing your experience and for giving HomeSafe the opportunity to assist with your first claim. We’re glad to hear the process was easy, the contractor was professional, and that your repair was completed quickly and effectively.
We understand how unexpected fees can be frustrating, and we want to make sure everything is clear. Calls are recorded for quality assurance, and upon review of the initial sales call, we can confirm the representative did advise of the $150 deductible. We strive to be as transparent as possible and apologize for any confusion along the way. We’re happy everything is now working properly, and we truly appreciate you taking the time to share your feedback—it helps us continue improving the experience for all customers.
Reviewed Oct. 25, 2025
I was blown away with my experience with HomeSafe. The gal that answered was very kind, friendly, and empathetic. She put through the information and told me that somebody from Arizona would call me. Almost as soon as I hung up with her, my phone rang, and it was this person. He set something up, asked me some questions, and we agreed on a time and date. He called me back within an hour, and said they could actually have somebody come out the same day to fix my dryer.
The technician was just delightful. He was able to fix my dryer within an hour. It’s been great ever since. Now I’m not worried about my other appliances because I know there’s somebody to call when there’s a problem.
Elaine, thank you for sharing your experience! We’re so glad your claim was handled quickly and that both our representative and technician provided excellent service. It’s great to hear your dryer was fixed the same day and that your plan gives you peace of mind. We truly appreciate your trust and are happy to have you as part of the HomeSafe family!
Reviewed Oct. 25, 2025
The price I pay for HomeSafe is wonderful. got the furnace insured just in case and my heating and cooling covered. I had a leak in my basement, and they came out and fixed that. They're also gonna replace my water heater. When they came out to do it, there's a certain part of the pipe I had to get fixed. I haven't had any hot water forever trying to find somebody to do that, but they said I was covered. I was also sent a letter of cancellation yesterday. I was a little late on my water bill, and I paid it. I called to see what was going on, and Homesafe said for me to ignore it. Everything they said they're gonna do, they did. They have more I'm going to have them do. I got my sister to sign up with them, too.
Gale, thank you for sharing your experience and for recommending HomeSafe to your sister—it means a lot to us! We’re glad our team was able to address your basement leak quickly and that your heating and cooling coverage gives you added peace of mind. We truly appreciate your trust and are happy to have you as part of the HomeSafe family!
Reviewed Oct. 25, 2025
I have had HomeSafe about nine months. I like the warranty that they show. I filed a claim for my oven, it wouldn’t come on. They ended up sending me a check for a new oven because they couldn’t fix it.
The technician was good and polite. Everything went smoothly and according to plan. They did what they said they’d do, and I was very well-pleased. I’ve got a car warranty and it’s like pulling teeth to get anything done, so to see a company do what they say they’ll do is very refreshing. I recommend HomeSafe to anybody that will listen.
Philip, it's wonderful to hear about your experience with HomeSafe, and we truly appreciate you taking the time to share it! We're thrilled that our team could promptly address the issue with your oven and ensure a seamless claims process for you. It's especially rewarding to know that our service stands out positively compared to your previous experiences. We stay committed to delivering reliable service, and it's feedback like yours that motivates us to maintain excellent standards. Thank you for recommending HomeSafe—we're always here whenever you need us!
Reviewed Oct. 25, 2025
The experience with HomeSafe was good. I used my own technician for the last claim, and it was handled really good. Everything worked itself out. I’m good to go.
Larry, thank you for sharing your experience! We’re so glad to hear your claim went smoothly and that having the flexibility to choose your own technician made things easier for you. It’s great to know you’re happy with the service and that everything was handled just as expected. We appreciate you being part of the HomeSafe family and look forward to continuing to support you.
Reviewed Oct. 20, 2025
HomeSafe was something I just picked up online. I was using American Home Shield warranty, and they were expensive and sent their own people out. What attracted me to HomeSafe is that you can pick your own person. I can pick my contractor, if that contractor will work with the warranty company,
I’ve used them a couple of times. The ice maker machine from the refrigerator is still not working. My ex-wife has had several different people come out for it. I don’t know if she’s pursuing it or not. Overall, they’re responsive. Most times, the job gets done.
Arthur, thank you for sharing your thoughtful feedback! We’re glad to hear that your experience with HomeSafe has been positive overall and that you appreciate the flexibility to choose your own contractors — we agree, that’s an important benefit. It’s great to know you’ve found our team responsive and the repairs handled well. We’d like to take a closer look at the recurring ice maker issue to ensure it’s fully resolved for you. Please contact our Customer Service Department at 1-800-332-4177, and we’ll be happy to review the situation and assist further.
Reviewed Oct. 20, 2025
We did have a claim with HomeSafe, and the turnaround time was good. We chose our own contractor, and it was someone we normally work with and takes care of everything in our pool. Our only issue is whether he will accept HomeSafe warranty or not. But he’s accepted it before and he didn’t mind at all, so it’s okay.
Regina, we appreciate the time you took to leave a review! We’re glad to hear your claim was handled smoothly and that being able to choose your own contractor made the process easier. We understand your concern about contractor payment flexibility and truly appreciate your insight — feedback like yours helps us continue improving our service. If you ever need assistance or have further concerns, please contact our Customer Service Department at 1-800-332-4177 — we’re here to assist in any way we can.
Reviewed Oct. 19, 2025
I had an issue with my washer, and I had a good experience with the contractor. So, when my microwave went out, I wanted to know if they could send him again, and they did. Both experiences were very good. HomeSafe’s customer service was fine. When I got my contract, I was gonna pay $65, but when I actually used it, it was $85, and then HomeSafe reimbursed me the extra 20. The price is good. It could be better if it were cheaper.
Olivia, thank you for your review! We’re so glad to hear your first experience with HomeSafe has been positive and that your technician provided excellent, reliable service for both repairs. It’s great that everything has been working smoothly since. We also appreciate you noting the pricing discrepancy — we’re happy our team was able to resolve it quickly. Thank you for recommending HomeSafe and for your thoughtful feedback; we’re always here to help at 1-800-332-4177 if you need anything in the future!
Reviewed Oct. 17, 2025
For years, I have said I would never get a protection plan because I was skeptical, but I ended up getting one and was grateful I did. We built our house in 2014 brand new, and it seemed that our appliances started breaking. I filed two claims. The first claim was for my refrigerator and stove. The contractor replaced parts on the fridge, and cleaned out the drain line that was clogged. For my stove, I received a check to buy a new one, and the check came quickly. The second claim was for a water heater, which they denied even though we were contributing to its attrition. I have no complaints with the contractors. They were timely and communicating when they were gonna be here. Overall, I’m satisfied with HomeSafe’s service
Mark, thank you for sharing your detailed feedback! We’re so glad to hear that your experience with HomeSafe has been largely positive and that Armis and our technicians provided timely, professional service. It’s great to know your appliance repairs were handled smoothly and that you found value in your coverage. We understand your disappointment regarding the denied water heater claim and truly appreciate your understanding. Your feedback helps us improve, and we’re happy to know you still found the overall service worthwhile. If you’d like to discuss your coverage further, please contact our Customer Service Department at 1-800-332-4177 — we’re always here to help!
Reviewed Oct. 17, 2025
I’ve had HomeSafe for a year, and I heard about it through CarShield. I had a plumbing claim, and it went just as smooth as it could be. Submitting a claim was easy-peasy. It took two days from start to finish because they had to get parts. And everything has been working fantastic since the repair. I'm happy with the service.
Kris, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Reviewed Oct. 17, 2025
I heard of HomeSafe through CarShield. When I was talking to the lady who walked me through it, I thought that since the company is with CarShield, then it’s okay. I just needed something from it. It was very simple signing up with them.
Karen, thank you for the review, and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Reviewed Oct. 17, 2025
When I signed up for Home Warranty, some information was misleading. According to them, if anything goes wrong with my AC unit, it’s $3,000 each for the inside and outside units. Then, I called them about my inside AC unit and an electrical issue with one of my outlets outside. Home Warranty came and found that the fan of my inside AC unit had to be replaced. I was also told that I was initially given the wrong information on the price and it was just supposed to be $3,000 for my complete unit. If both needed to be replaced, then I had to pay the difference out of pocket. I was fortunate that it didn’t happen.
Shiva, we appreciate you taking the time to share such detailed feedback about your experience with HomeSafe. We’re pleased to hear that the repair work on your electrical and AC systems was handled promptly and efficiently, and that you found the customer service team pleasant to work with.
We do apologize for the initial confusion regarding the AC coverage details and appreciate you bringing that to our attention. Your feedback helps us ensure that information shared with customers is always clear and accurate.
We’re glad to know you’re satisfied with the overall value and service, and we appreciate your recommendation. Please don’t hesitate to contact us at 1-800-332-4177 if you have any questions or need further assistance — we’re here to help.
Reviewed Oct. 17, 2025
HomeSafe had the best offer when I was looking for a warranty protection service for the house. I researched on the internet and asked people who they had for home warranty and how they liked them. When I reached out to HomeSafe over the phone, the customer service was perfect. It was seamless having someone come out and doing the work. The only thing that they don’t cover is old water heaters, but I understand that. Mine was from 1998, and it’s gonna have to replaced sooner or later. I like the company, overall.
Anita, thank you for sharing your positive experience with HomeSafe! We’re glad you found our website easy to use and our customer service helpful throughout your claim. We appreciate your understanding regarding coverage for older units and your kind recommendation. If you ever need further assistance, our team is always here to help.
Reviewed Oct. 16, 2025
We called HomeSafe when our oven wasn't working. They sent a gentleman out to check it, and he was really informative. They looked for parts it needed, but they couldn’t find it, so they sent us a check in the amount of getting a new one. The process took probably a couple of weeks, but it went really well. I didn’t have any issues with the replacement. I’m really happy with the cost of service. HomeSafe is very good.
Dan, we appreciate the time you took to leave a review! We’re glad the process went smoothly and that the technician was helpful and informative. It’s great to hear your stove replacement was handled quickly and without hassle. We’re always here if you need anything in the future.
Reviewed Oct. 16, 2025
My icemaker wasn't working in my freezer. I filed a claim for it and everything worked out beautifully.
Regina, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Oct. 16, 2025
My air conditioner’s capacitor went out. I called HomeSafe and they came right out the next day and took care of the problem. I’ve been with them for about a couple of years and this was my first time using it. I’m very happy with it.
Samuel, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Reviewed Oct. 16, 2025
I had an issue with my refrigerator and needed some plumbing work done. I put in a service request, which was an easy and simple process. Everything was clear. They found some companies to help and resolve the issue so I didn’t have to deal with that too much. They have some good contacts, which I was really happy and very satisfied about.
My husband was there when the techs came and he was satisfied as far as how to pay them for the portion that I had to pay. So everything worked smoothly and quickly. They’re pretty much on point and they told us what they needed. They have very good customer service overall.
Latonya, thank you for sharing your experience with HomeSafe! We’re glad our claims process was smooth and our technicians delivered professional, timely service. Your recommendation means a lot to us — we’re always here to help whenever you need.
Reviewed Oct. 12, 2025
I’ve been paying HomeSafe for a while, but the experience I had was terrible. Last week, I had a problem with the water heater. I called in, and they gave me a claim number. And I called back again and talked to a gentleman. He said that they’re gonna try to get somebody to look at it, but my contract calls for $65 to be paid to the person who comes out, and then they'll look at the problem, call back, get an authorization, fix it, and all I have to pay is $65. That’s what I was originally told.
This gentleman told me last week that because we had no hot water, the person they could get right away charges 125 instead of the 65. But he said they will reimburse it once they approve it. So, I told him that it's okay to use this guy if they’re sure that they’re gonna approve it. And this gentleman said that it should be no problem.
So, I waited all day, then the guy came. But it’s not his fault. He had other stuff. So, he checked it out, went out in his truck, called whoever he called at HomeSafe, then told me that it’s not covered because it’s an accessory. So, I called HomeSafe again and talked to a different person, and asked him why it wasn’t covered. He just told me that it’s not covered. Of course, I got angry. And I told him that I’ve been paying them for three years. When I had a garbage disposal problem, they took care of it after a couple of weeks. I also had an expansion tank for the hot water that they said was an accessory. And this one was a flood valve to prevent it from going all over the place, had the thing leaked, that they said is also an accessory.
I’m going to report it to Consumer Reports and the Better Business Bureau because it’s ridiculous. And there’s no appeal. This guy called me, and he made a decision that it’s an accessory. Then he wants to charge me. He told me that they can put a new one on and change all the pipes, but he wanted to charge me $950. So, I just told him that I’ll just text him when I want it done. And I haven’t.
We have another plumbing gentleman, not with HomeSafe, and he’s gonna do it. And I’m not sure exactly how much he’s gonna charge, but he’s gonna do it. In fact, I’m looking around for another company because this is the second time now that it’s not covered that I’ve been paying for. So, I’m not happy with HomeSafe.
Eugene, we understand how disappointing this experience has been and truly appreciate you taking the time to share your feedback. We know how important it is to feel confident in your coverage and the repair process.
While we don’t have control over what individual service providers charge for their service fees, we can reimburse amounts over the deductible for approved claims once the required documentation is submitted.
Please know that we’re continually improving our processes to make the experience smoother and more transparent for our customers. We appreciate your patience and the opportunity to address your concerns. If you’d like to discuss your situation further, our customer service team is here to help at 1-800-332-4177.
Reviewed Oct. 11, 2025
I filed a claim with HomeSafe, but it wasn’t covered. it was clearly in the book that it was not covered, But one of their agents thought that it might be and checked further, and it wasn’t covered. I understood that from the start. But anyway, but they were real good. Quick and great. I highly recommend them
Phil, we appreciate you sharing your experience! We’re so glad to hear our team was responsive and attentive throughout your claim process, and that you found the pricing and service exceptional. Your recommendation means a lot to us!
We’re here to ensure you have a clear understanding of your contract and to help with any questions that may come up along the way. Please don’t hesitate to reach out — our team is always happy to assist.
Reviewed Oct. 11, 2025
I know repairs can be really expensive, so I always get warranty in everything. I had CarShield on my car, and it’s because of them that I came across HomeSafe. They have a very simple claim process where I just call and put the claim in. They ask me if I have somebody licensed to do the repair or if I want them to get someone out. They follow up with that person and send the estimate to me. After they get their information, my hands are clear. The contractors they use are top 10. It’s really good.
I had two claims with them. One was my ice sheet went down. We already had someone who put it in years ago, and my husband wanted him to repair it. He fixed it, and the company paid him. No problem. Another claim was just so fast, and nobody called me. I love it. I tell everybody about them, that their cost monthly is really cheap and every appliance in the house, even the AC, is covered. Who wouldn’t pay 70 something dollars to cover all their appliances? They are excellent, and I would give them 100 stars.
Mary, thank you so much for sharing your experience! We’re thrilled to hear your claims were handled smoothly and that everything was fast, easy, and stress-free. It means a lot to know you trust HomeSafe and share your positive experience with others. We truly appreciate your loyalty and are always here whenever you need us!
Reviewed Oct. 11, 2025
I had something with another company, but they didn’t cover the major items. I saw the commercial with HomeSafe, so decided to try them. I have nothing but good results with HomeSafe. The only issue I had was someone tried to forge my credit card, so I had to delete that and give the company my new card number. A couple of times, I called, and whoever I spoke to was very courteous and kind.
I called them once for my glass top General Electric range. The first time, the guy who came out was a little gruff and had a horrible personality. I gave them a bad rating after that. They called me back and I told them if they come back, I’ll recant what I said. The next time, the guy had someone with him. He was very polite, and his whole attitude was much better than the first time. He asked if they could speak in their language, Russian or Slavic, which I was hesitant about. But they were very professional, put the unit in, showed me what was going on, and explained everything. I’ve had no problems whatsoever. I had a very positive outlook that everything was handled correctly.
Willie, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Reviewed Oct. 10, 2025
I bought HomeSafe because I needed somebody to take care of my appliances, and I have had good luck with them. My claims experience has been good. When I paid the guy to repair my air conditioner, they got it back to me fast. I also have not had any issues after a repair is done.
Dennis, thank you for sharing your positive experience with HomeSafe's claims process. We're delighted to know that our team impressed you with the quick repairs and efficient service. Ensuring minimal wait times and effective resolutions is our priority, and it’s wonderful to hear we've met your expectations. We truly appreciate your recommendations and look forward to continuing to provide reliable support!
Reviewed Oct. 10, 2025
One of my insurance companies referred me to HomeSafe, and their prices were better than the other home warranty companies. The signup process did not take long, and everything went smoothly. Having them is important so I would not have to come out of pocket if something goes wrong in my home. I will refer a friend.
Martel, thank you for sharing your feedback! We’re glad to hear your sign-up experience went smoothly and that your plan has brought you peace of mind. It’s wonderful to know you’re satisfied with our service so far — we truly appreciate your trust in HomeSafe!
Reviewed Oct. 10, 2025
I got HomeSafe but I haven’t been able to use it. I’ve called them trying to get some service out here but it was never successful. I filed a claim about issues concerning my refrigerator, my garbage disposal and my washer. But the last three tries, no one ever came out. They told me to find somebody to come out and fix my service and contact them back. But I’m paying them to search for somebody and I work 12 hours a day. By the time I get off of work, I can’t call anyone.
I had to pay $800 out of pocket to get my washer fixed. I couldn’t deal with not having my washing machine because my clothes need to be washed. The door was locked and I couldn’t get the clothes out. It had started smelling.
My refrigerator is still not making ice and my garbage disposal is still messed up. I have to pay that out of pocket so I have to wait till I get paid again to get this fixed. Overall, my experience has been very terrible. I call to submit a claim and getting through is not quick. It wasn’t too hard but I had to be patient and wait a minute till they come on the line.
Antonio, we’re truly sorry to hear about your experience and understand how frustrating it must have been. Your feedback is very important to us, and we appreciate you taking the time to share it.
Please know that we’re continuously working to improve our processes to provide faster, smoother, and more reliable service for our customers. If you have any further questions or concerns, our customer service team is here to assist in any way we can. You can reach us at 1-800-332-4177, and we’ll be happy to help.
Reviewed Oct. 10, 2025
My wife's been with American Home Shield for years. And they were just screwing us around, kept going up and up. So, we decided to change to HomeSafe, and the experience we've had with them has been so far terrible.
The sensor of the air conditioner worned out, and they didn't cover it. I would need to pay for it to be replaced, and it cost me $1,000 to fix it, with a total of $9,000.
It was not hard to get through their actual representative for assistance. They said that was a mistake, as they were supposed to cover $700. Then somebody sent a check for $600 and some odd dollars. I'd like to be paid, and get my $700 back.
Richard, we understand how disappointing this experience must have been and truly appreciate you taking the time to share your feedback.
After review, it appears coverage was applied only to the parts listed under your contract, while the service provider recommended a complete replacement. We know how frustrating that can feel, and we want to make sure you fully understand how your coverage applies in situations like this.
Please contact our customer service team at 1-800-332-4177 — we’ll be happy to review your claim, explain the contract details, and address any questions or concerns you may have.
Reviewed Oct. 10, 2025
I’m on disability and on a fixed income, so I wanted to have my appliances covered, and I got HomeSafe warranty for a good price. And it’s wonderful to know that if something should break down, HomeSafe will help me.
Deborah, thank you for sharing your heartening experience with HomeSafe. We're delighted to learn that setting up the warranty was convenient and well-suited to your financial needs. Ensuring accessibility and a seamless experience is a top priority, and we're grateful to know you found great value in our coverage and service. The satisfaction of your positive interactions with representatives and the affordability reflects exactly what we aim for. Should you need any further assistance, know that we're here to offer continued support. We look forward to serving you and appreciate your confidence in us!
Reviewed Oct. 10, 2025
I had to buy a new washing machine and I saw an advertisement and I realized most of the appliances are a few years old so I decided to get some coverage. If your appliances are getting old, I recommend people look into getting Select Home Safe.
Judith, thank you for your review. We’re happy to hear the HomeSafe sign-up process was simple and seamless for you. It’s great to know that your positive experience with CarShield helped guide your decision—protecting what matters most is always a smart move. We appreciate your trust and recommendation!
Reviewed Oct. 10, 2025
We have only had HomeSafe since September 26th of this year. The purchase process was really good. My wife was really impressed with everybody she talked to. We haven't made a claim at all and we haven't used anything yet.
Fedrick, thank you so much for your kind words! We’re delighted to hear that you and your wife had such a positive experience with HomeSafe, and that our team helped make everything smooth and welcoming. We truly appreciate your trust and look forward to continuing to take great care of you both. Thank you for choosing HomeSafe!
Reviewed Oct. 10, 2025
The service has been good. The icemaker went bad, and HomeSafe was right on it. They sent a technician out, and he replaced it. It went bad again, they sent another technician out, which I paid another $65 for, he replaced it again, and it never worked. The freezer wasn’t getting cold enough to make the icemaker work, a that’s what the problem was. I don’t know if the second guy checked the freezer temperature or not because I wasn’t in the room, but he came out three more times, and finally said the card was bad. HomeSafe sent me a check for $835.
The icemaker issue wasn’t a big deal for me because I could live without it. The only thing is the time it took to get the repair done. Had it been a major item like a hot water I’m not sure how that would have been. But I was more than happy with the service I got.
Donald, thank you for sharing your detailed feedback! We appreciate you taking the time to describe your experience and are glad to hear that, despite the challenges with your ice maker, our team was able to make things right and that you’re satisfied with the outcome.
We understand how important timely repairs are—especially for essential appliances—and we’re continually working to improve our processes to ensure faster, smoother resolutions for our customers. Your insight is incredibly valuable as we strive to enhance our service.
We truly appreciate your trust and are delighted to know you plan to renew with HomeSafe . We look forward to continuing to provide you with reliable protection and great service!
Reviewed Oct. 10, 2025
The HomeSafe representative was friendly, helpful and a good salesman. He assured me I could pick any contractor I wanted, and if I couldn’t find anybody, HomeSafe would help me find one. The the co-pay is a little bit more expensive, but the monthly rate is cheaper. I haven’t had to use it yet, but everything is covered.
Stacey, thank you for sharing your experience with HomeSafe. We're delighted to hear that our representative made a positive impression and that you appreciate the flexibility and affordability our plans offer. Understanding the importance of choosing your own service provider is why that option exists, and it's great to hear this flexibility stands out to you. Although you haven't utilized the service just yet, we're committed to delivering excellence and are here whenever you need us. Don't hesitate to reach out for any assistance or questions in the future. Welcome to the HomeSafe family!
Reviewed Oct. 10, 2025
My house is really old. So, I signed up with HomeSafe. It was fine, and I had no problems with it. I had a home protection plan once a long time ago, and I thought maybe it might be a good idea to get it again. If you need it, get it.
Debora, thank you for taking the time to leave a review! We’re thrilled to hear that our representative provided professional and courteous service during your sign-up process. We understand how important it is to have peace of mind with a home protection plan, especially for older homes, and we’re glad you chose to secure your home with us. Your recommendation means a lot to us, and we’re actively aiming to earn that 5-star experience with ongoing support. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Reviewed Oct. 10, 2025
The first young man that called me from HomeSafe was very unprofessional. He just kept calling me at the wrong time during my working hours. I told him several times to call me after 4:00 and he never called. The next time he called in the middle of work again, I told him to take me off their call list. I guess because the calls are recorded, a different person called me at the time I was available. We talked and I got signed up.
I got the coverage because I know how costs can add up and how things can break down, especially being a homeowner. It's always good to have the extra layer of protection.
Troy, thank you for your feedback! We’re glad our team was able to connect with you at a convenient time and make the sign-up process a positive experience. We appreciate your trust in HomeSafe and look forward to providing the reliable protection and peace of mind you deserve!
Reviewed Oct. 8, 2025
It was amazing how quickly I was connected to a plumber when I was in distress. The service was fast, kind, and reliable. Thank you so much for helping me right when I needed it most! I would recommend you take advantage of having them be your backup.
Juana, thank you so much for taking the time to share your uplifting experience! We're delighted to hear that you found our service fast, kind, and reliable at a moment of need. Ensuring our customers feel supported, particularly during distressing times, is our top priority. We're here whenever you need us, and we truly appreciate your kind feedback!
Reviewed Sept. 25, 2025
Before I retired, one part of my work involved working with the security people, and I would do the floor plans for them. So, I got familiar with the terms and what they look for with the devices. When I saw HomeSafe, it sounded like the things that they had introduced me to. HomeSafe seemed flexible and easy enough to install it yourself if you wanted. The parts are sitting in a box 20 ft from me, and the guy is coming tomorrow to do the install. I've got a couple places where the device is going to be up high, and I'm not getting on that ladder if I don't have to, so that made it nice. The one thing that upset me is I had an install scheduled and I got a call the day before that the tech needs to reschedule and it’s gonna cost me $20 more on special days. So, the installation group that was recommended is screwing over customers.
David, thank you for sharing your thoughtful review and choosing HomeSafe. We're delighted that our package and its offerings matched your requirements and professional background. However, we'd like to address the scheduling discomfort you experienced. Please accept our apologies for any inconvenience with the rescheduling and additional charges. If there's anything we can do to assist further and enhance your experience, don't hesitate to reach out to our customer service team. We're here to help you enjoy an effortless setup.
Reviewed Sept. 25, 2025
HomeSafe was excellent. We had a backed-up sewer pipe and it was semi-urgent 'cause we had shit from the sewer lines backing up into the shower, into the bathtub downstairs, and we couldn't wait around to send in a request to HomeSafe to get an appraisal and approval. We had to get somebody in here ASAP. We got somebody in that same day, and he spent half the day here, but got the pipe unclogged and saved the house.
After the fact, I called somebody at HomeSafe and they said, "Send the invoice, and we'll have our guy look at it, and we'll send you a check." I sent the invoice in, and they covered it, no questions asked. That was impressive. It was simple and quick. The whole process took 10 days until I got the check. I've been with HomeSafe for three years, and I haven't had any other claims. I had one broken dishwasher, but I managed to fix that on my own, so that was canceled.
John, we’re thrilled to hear your claim was handled quickly and smoothly! It’s great to know that even during an urgent situation, you received efficient support and a hassle-free reimbursement. Thank you for being a loyal HomeSafe customer for the past three years—we truly appreciate your feedback and trust in us.
Reviewed Sept. 25, 2025
I have CarShield and they had a pamphlet about HomeSafe. I called and signed up for the home warranty, and they've been drafting the payments on my credit card.
Julia, thank you for sharing your experience, and we apologize for the inconvenience regarding your contract. We have emailed you a copy and will also be sending another copy in the mail. Please allow up to 10 business days to receive it, and let us know if you do not receive it within that time frame. We’re here to help and ensure you have everything you need for a smooth HomeSafe experience.
Reviewed Sept. 25, 2025
HomeSafe is a good company. I call their customer service when I file a claim. They process it and get someone out here to look at the product.
Willie, thank you for taking the time to share your feedback. ! We’re glad to hear that filing claims has been straightforward and that our customer service has been helpful and responsive. We appreciate your honest feedback on pricing and service—it gives us valuable insight as we strive to provide the best experience possible. We’re thrilled to know you trust HomeSafe and sincerely appreciate your willingness to recommend us to others!
Reviewed Sept. 25, 2025
HomeSafe was on television. When I called HomeSafe, the representative answered all my questions. I received a copy of the contract. Overall, the process of signing up was smooth, and I'm satisfied with the experience.
Deborah, we’re glad your questions were answered thoroughly and that you found the sign-up process smooth! We appreciate your feedback and are happy to know you’re satisfied with your experience. We look forward to serving you in the future!
Reviewed Sept. 25, 2025
Getting HomeSafe is a good deal. We had a different company before, but HomeSafe had a better offer, so we jumped to them. It doesn't matter who I'm going to pay. I'm gonna pay the best coverage and price. I've had HomeSafe send a contractor once. We had a machine that wasn't working. I called and told them what was going on, and they reached out to whoever they have in my geography who then contacted me and was here in a reasonable period of time. I paid money upfront, and once the work was done, HomeSafe sent me a reimbursement check. I'd recommend them to a friend.
Steven, thank you for sharing your experience and for choosing HomeSafe! We’re glad your claim was handled smoothly and that our team provided efficient, responsive service. We appreciate your feedback and recommendation!
Reviewed Sept. 25, 2025
I'm happy with HomeSafe. I made a claim for our messed up dryer over six months ago. It took the contractor a week to get everything finished. Other than that, everything is good. I like the cost.
We appreciate the time you took leave a review! We're delighted to hear that you found the claims process efficient and that our technicians provided professional service. We strive to offer fair pricing and exceptional customer care and are thrilled to know your experience met these expectations. Your willingness to recommend us is highly valued and appreciated. If you ever have additional feedback or need assistance, don't hesitate to reach out. Thank you for choosing HomeSafe!
Reviewed Sept. 25, 2025
Everything has been fine with HomeSafe. I have them for a couple of months and I've had nothing negative happen at this point. For a service call, it's $150, which is more than twice what I was paying before. But the service I was getting before was terrible. I started in September last year and they still have not fixed my ice maker in my machine. There had nine different people coming out and I had nine service calls but no one could fix it. So, I sent a letter to the Better Business Bureau on them. With HomeSafe, I have not yet made a claim. But so far, their customer service has been easy to deal with.
Barbara, thank you for choosing HomeSafe and for sharing your experience! We truly appreciate your trust in us, especially after your challenges with another company. Our customer service team is here to ensure you feel secure and informed about your coverage, and we encourage you to reach out with any questions regarding your deductible or what’s included in your policy. We’re committed to providing reliable, knowledgeable support and making sure your experience with HomeSafe is smooth and hassle-free.
Reviewed Sept. 25, 2025
I was doing CarShield then I came across HomeSafe. Their claims process has been exceptional, so far. My last service call was in regards to my oven and they recommended a company that was amazing. They did something I didn't know was possible, and now, if I need the service again, I look forward to doing it again. They were the ones who contacted me after I placed the tickets and they did everything through HomeSafe. I didn't have to do anything except pay the $69. I also didn't have to pay additional money and wait for a check as reimbursement. They took care of everything.
Hector, thank you for sharing your experience! We truly appreciate you taking the time to leave such positive feedback. It’s wonderful to hear that the service exceeded your expectations and that our claims process was smooth and straightforward. Your recommendation means a lot to us, and we’re thrilled to know you value both our service and pricing.
Reviewed Sept. 25, 2025
HomeSafe is a good company to switch to. They were a little cheaper than everyone else. I had a claim on my stove. I paid my little deductible and the guy came out to assess it, came back and fixed the problem. When I tried to leave HomeSafe because it got too expensive for me, the agent said, "Let me see if I can find something else for you," and she did. HomeSafe was very persistent. They did not let me leave and tried to find something good that is suitable for my pockets. That's why I've been okay with them.
Cassandra, thank you for taking the time to leave a review and share your experience! We truly appreciate your positive feedback. Your input means a lot to us, and we look forward to continuing to serve you.
Reviewed Sept. 25, 2025
I submitted a claim with HomeSafe for a washing machine which was taken care of almost a year ago. The washing machine went out. I had somebody come out and take a look at the washing machine. I paid to get another washing machine out of my own pocket. I didn't know HomeSafe would even pay for it. They were supposed to refund me that but I never could get ahold of anybody at the time. It took almost four months. The next thing I knew, I got a call from somebody at HomeSafe who said they have been trying to reach me. But they didn't have the right email address. They had my significant other's email instead of mine. HomeSafe refunded me. I was shocked. I thought that was a joke. A couple of weeks laer, I got a check. I had to call back and say, "I'm sorry."
Anthony, thank you for sharing your experience! We’re glad everything was resolved and that you received your refund. We apologize for the confusion with the email mix-up, but we’re happy it was corrected and that you found HomeSafe to be reliable. Your feedback is greatly appreciated!
Reviewed Sept. 25, 2025
Having our home warranty with HomeSafe is a great idea, especially if you have an older home with older equipment. My husband heard about HomeSafe and we signed up with them two years ago. The first year we never submitted a claim. Now, everything's breaking, so we've been submitting claims. All of them have been handled well.
Mrs, Reggio, thank you for your review! We’re glad our service has been helpful and that our team has met your expectations. It’s wonderful to hear you feel confident recommending HomeSafe. If you ever have questions or need assistance, we’re always here to help!
Reviewed Sept. 25, 2025
HomeSafe has been great and they should keep doing what they're doing. I had problem with my washing machine that's an off-brand and right now, I'm dealing with one of their contractors. I've got to find my own person to fix my washing machine. It took a month for them to come out and when they did, he told me how much it was going to cost and that they probably wouldn't repair. He said HomeSafe would probably just replace it with a new one. When they contacted him about the estimate, he was supposed to send it and now he just won't answer the phone or their emails. HomeSafe tried to find me somebody else but they couldn't. So, they sent me an email with all the information they need, if I find someone else to do the repair and that way, they can reimburse me.
Royce, thank you for sharing your experience. We sincerely apologize for the frustration your last claim has caused. Unfortunately, we have no say in whether a service provider chooses to work with us or how they choose to operate, but we are actively working to improve this process to make it smoother for our customers. We’re glad to hear that HomeSafe has been responsive and helpful despite the challenges, and we appreciate your patience. Your feedback is valuable to us.
Reviewed Sept. 25, 2025
I thought we needed a home warranty and decided to buy one from HomeSafe. The rep I talked to was fine and I was given a copy of the contract. So far, I am very satisfied with their service and I would refer them to friends and family members.
Barbara, thank you for your kind feedback! We’re glad our process has been smooth and reliable, and it means a lot that you feel confident recommending HomeSafe. If you ever need assistance, we’re always here to help!
Reviewed Sept. 21, 2025
Very disappointed with this company, I signed up and with-in couple days found I wanted to cancel service, I emailed cancellation and was continuously billed. I filed a claim and got the run around for several days, was assigned a repair person who came out diagnosed problem, overcharged me my co pay fee & has not returned to do repair.
Margaret, we apologize for the frustration you’ve experienced. We understand how disappointing it can be to encounter issues with billing and claims, especially when a repair has not been completed. We encourage you to contact our Customer Service team at 1‑800‑332‑4177 so we can review your account, address the billing concerns, and assist with getting your repair completed.
Reviewed Sept. 21, 2025
Paid extra for pool pump coverage. filed claim when pump failed in May 2025. They denied my claim 3 times stating hurricane damage from Oct 2024. This company takes your money and will not pay claim. Made several calls and no one would help me. No one would call me back. There is not a supervisor or Manager that you can be transferred to. Sent pictures showing it was not from water damage or power surge as they claimed it must be from. The internal wires were not burned.
The pump was 5 years old and had normal wear on it. When you pay extra to cover a product or appliance, your claim should not be denied. Every time they requested more proof we sent it in. They left us waiting for 3 months. Meanwhile the pool was unfiltered during this time. We were covered up to $2000. We paid out of pocket $2125.00 because they refused to pay out on the policy. I would recommend that you look for another Home Warranty Company. This company is a scam.
Gail, we apologize for the frustration this situation has caused. According to the claim, it was denied due to the exclusions in your contract regarding rust and corrosion, as noted in the photos provided by the service provider. We understand this is disappointing, especially after paying for additional coverage. We encourage you to contact our Customer Service team at 1‑800‑332‑4177 so we can review the claim with you, address any questions, and ensure you have a clear understanding of your coverage.
Reviewed Sept. 12, 2025
In the past, I got protection for my vehicle and I was kept on the company's database. After a few months, I canceled the service but I was still receiving communications, until the point that they sent me something about home warranty protection. I decided to join HomeSafe and became a member. This is my primary residence, and since I'll be a few months away because of an assignment I took, I had the idea of renting the house. I wanted to have everything covered, but I ended up not renting the house, so I'm just using the home warranty for my own benefit. It's only been three months and thank God, I haven't needed to open any claims so far. At this point, I haven't used the home warranty, but I have already referred a family member that bought their home warranty as well. HomeSafe was able to give a good quote into the coverage the person was looking for, and they decided for the plan.
Cristiane, thank you for your feedback! We’re glad you’re enjoying the peace of mind your coverage provides and appreciate you referring your family. Please reach out anytime if you have questions or need assistance—we’re here to help.
Reviewed Sept. 7, 2025
They denied what they promised they would cover. I paid 2 years of service to this company. But when it came time to use them, they denied all my claims. I paid over $800 out of pocket for what they said they would cover.
Carlos, we apologize for the frustration you’ve experienced. Our records indicate that your claim is currently under review pending certain documentation. For more information and assistance, please contact our Customer Service team at 1-800-332-4177. We’re here to help in any way we can.
Reviewed Sept. 3, 2025
So far, I've filed a few claims with HomeSafe, including a plumbing issue. And I’ve been very happy with HomeSafe so far. I like that I can reach a knowledgeable and confident human being easily. I also find their reps very professional and confident. I also like that I can pick my own company for my claim and I just have to let HomeSafe know who it is.
Thank you so much for sharing your experience! We're thrilled to hear that the claims process has been smooth and that our team has been able to assist you promptly and professionally each time. We know how important it is to speak directly with someone who listens and understands—especially when it comes to your home—and we're glad we could deliver that level of service.
It's also great to hear that you value the flexibility to choose your preferred technicians and that our pricing transparency stands out. We truly strive to honor our commitments and make home protection as stress-free as possible.
Your recommendation means a great deal to us, and we're grateful to have earned your trust. If there's ever anything you need, just know we're always here to help.
Reviewed Sept. 3, 2025
Homesafe did all the work during the signup process and it was an easy transition from my previous home warranty company. It's been about a year since I got Homesafe and while I haven't used them, I know that there's a website for claim submissions.
We’re so pleased to hear that your transition from your previous warranty provider to HomeSafe was smooth and that our team made the sign-up process easy and reassuring. It’s great to know our customer service left a strong first impression—that’s exactly the kind of confidence we hope to instill from day one.
Even though you haven’t needed to file a claim yet, we’re here and ready to support you whenever the need arises. We also appreciate your honest feedback on pricing and are glad to hear you found it fair and competitive.
Thank you again for choosing HomeSafe—we look forward to being here when you need us!
Reviewed Sept. 3, 2025
When my washer went out, I set a claim up by phone and the customer service was fine. They told me I could find a repairman of our choice ‘cause we're out in the middle of nowhere. We got our own repairman out and got everything taken care of. They paid him directly. Overall, I'm happy with HomeSafe, and I've given their number out to a couple other family members so they can sign up.
We’re thrilled to hear that your experience with HomeSafe has been smooth and positive—especially when it came to your washer repair. We're glad the option to choose your own technician made things more convenient given your location, and that we could make the process seamless by working directly with them.
It’s wonderful to know our customer service team communicated clearly and that your claim was handled efficiently. Your trust and willingness to recommend us to family means a lot, and we’re honored to be your home warranty provider.
We’re here whenever you need us and look forward to continuing to support you!
Reviewed Sept. 3, 2025
I had an incident recently with HomeSafe regarding reimbursement. I filed a claim and I got my serviceperson out. Everything was taken care of. I paid for it out of pocket. They approved it and said they would send me my reimbursement. They sent me my checks and I asked them not to send it to a certain address. They did, but it never arrived. I called them and they said they were gonna send it to my other address. It never arrived. Eventually, they wound up direct depositing it two months later. So, I wasn't really satisfied with that and it left a bad taste in my mouth. Other than that, the service has been pretty good.
We truly appreciate your honest feedback and the opportunity to understand what went well—and what didn’t—during your recent claim.
While we’re glad to hear the service side of your claim was handled promptly and that our team was able to get a professional out quickly, we sincerely regret the frustration caused by the reimbursement delays and the mishandling of your address request. That’s not the smooth, dependable experience we aim to provide, and we understand how disappointing and inconvenient that must have been—especially having to wait over a month for resolution.
We’re grateful for your patience and are glad the matter was ultimately resolved through direct deposit. Please know that we’re actively working to improve the speed and accuracy of our reimbursement process so this kind of issue doesn’t happen again.
Thank you again for your feedback and for giving us the opportunity to improve. We hope your experience moving forward reflects the level of service and reliability you expect and deserve from HomeSafe.
Reviewed Sept. 3, 2025
HomeSafe was cheaper than what I had. I've been protected for five months now. I had a recent claim on my air conditioner. They put a motor, a fan, and a capacitor, and it's functioning fine now. The only thing I don't like about HomeSafe is they couldn't find anybody in my area and I had to find someone to do it. But who I found did a really good job. If I needed something else done like it, I would definitely contact him again. I live in Portage, Indiana, which is 30 miles from Chicago, and the only places that HomeSafe could find were on the northwest side of Chicago, which would have been more like 50 miles. So, they let me find my own.
We’re glad to hear that your air conditioner is back up and running and that we were able to provide the necessary parts to complete the repair. It’s also great to know that, despite the initial challenge in locating a nearby contractor, you were able to find someone who did an excellent job.
We understand how important it is to have reliable support in your area, and while we’re always working to expand our network of service providers—including in regions like Portage—we truly appreciate your resourcefulness and patience throughout the process.
Thank you for choosing HomeSafe!
Reviewed Sept. 3, 2025
I like that HomeSafe gives me the flexibility of choosing my own provider. I like the quick timeliness of it. I love the coverage that it offers. I don't get the runaround that my previous home warranty had. I love the flexibility that it gives me, too. I did file one claim and it was handled quickly, professionally, and it was a seamless process. They walked me through the process. They also told me at the end everything that was to be expected and I was quite pleased. I love HomeSafe and recommend it to anybody.
We’re truly honored that you chose to make the switch to HomeSafe after 14 years with another provider. It’s great to hear that the flexibility to choose your own service provider stood out to you—that’s one of the key benefits we’re proud to offer.
We’re also thrilled that your first claim experience was handled quickly and professionally, and that our representatives were able to guide you every step of the way. Providing clear communication and a hassle-free experience is exactly what we strive for.
Thank you for your trust, your recommendation, and for being a part of the HomeSafe family.
Reviewed Sept. 3, 2025
I contacted my AC people. They came out and they told me what was wrong. Then I called HomeSafe, told them what was wrong, and they cut me a check for what the repairs could have been. They basically just paid for the condenser and compressor. But I had to replace the whole thing anyway so that was what I did. HomeSafe was great. There was no lag time whatsoever. They listened to me, took the information, and sent somebody out to take a look. There was no issue at all. They also give me a fair price which is comparable with everybody else.
We’re so glad to hear that your time with HomeSafe has been positive and that our team was able to support you during your AC issue. Even though a full replacement was ultimately needed, we're pleased we could assist with the critical component and help ease the burden.
It’s great to know that our customer service team provided timely, attentive support and that the process felt seamless from start to finish. Exceeding your expectations is exactly what we strive for.
Thank you for choosing HomeSafe—we’re grateful for your trust and are always here when you need us!
Reviewed Sept. 3, 2025
HomeSafe has been on the spot. They answered my calls and they sent me the right people. They fixed whatever was broken and we had no problem. If they want to lower the price, that would be nice. But so far, so good. When I need a service, I call the number and put in a claim. The contractors they sent out were excellent. I recently had a claim for my microwave. The techs couldn't fix it and they gave me a new one. I told my friends that if they ever needed a protections contract, that's where to go. If there is a problem, they take care of it and they work with you.
We’re truly delighted to hear that your experience with HomeSafe has been such a positive one. From quick response times to quality contractors and smooth claim handling, it’s great to know we’ve met your expectations—and even more rewarding to hear that we’ve made a strong impression compared to your previous provider.
We’re especially glad we could resolve your microwave issue quickly and efficiently with a replacement. At HomeSafe, we’re committed to making the claims process as hassle-free as possible and ensuring that our customers feel supported every step of the way.
Thank you for choosing HomeSafe and for sharing your experience.
Reviewed Sept. 3, 2025
Any dealings I've had with HomeSafe, I always got a pleasant person and they provide good customer service. I had a claim on my refrigerator and it had to have a new compressor put in it. They took care of that. I've also had trouble with an electric dryer and they replaced it because the repairman said it couldn't be fixed anymore. They have handled both claims quickly and professionally. Their website is also easy to use. I told people about how good they were and that they need to sign up for HomeSafe.
We’re thrilled to hear that your experience with HomeSafe has been consistently positive—from your very first phone call to the resolution of your claims. It's wonderful to know that our team’s professionalism, friendliness, and efficiency have made a lasting impression.
We’re especially glad we could assist with both your refrigerator and dryer issues quickly and effectively. Providing reliable support when it matters most is exactly what we strive for.
It’s also great to hear that you’ve found value in both our service and our online platform—we designed it to make managing your coverage as easy as possible.
Thank you for trusting HomeSafe and for being a valued customer. We're always here when you need us!
Reviewed Sept. 3, 2025
I canceled my HomeSafe plan. It's the most ridiculous thing I've ever heard of. I'm paying them, they replace a part or an appliance, and they get to keep it. They legally own it then. I'm paying them to replace the part that they now own when I'm paying them. How come I can't keep the part if I'm paying them? If I take their appliance with me and I move, they can legally arrest me for theft. It's in the contract. If they replaced the washing machine. It's no longer my washing machine.
We’re truly sorry to hear that your experience didn’t meet your expectations and that it led to the cancellation of your service. We understand how important it is to feel fully confident in the terms of your coverage, and we appreciate the opportunity to clarify.
To address your concern—HomeSafe does not claim ownership of any appliance or part that is replaced under your warranty. Once an item is replaced, it belongs to you. The section of the contract you're referring to simply allows us to assume financial responsibility during the shipment process. This ensures that if an appliance arrives damaged, we’ll handle the replacement accordingly.
We apologize for any confusion caused by the wording in the contract and truly regret that this misunderstanding impacted your overall experience. Your feedback helps us improve the clarity of our communication and documentation.
Thank you again for giving HomeSafe a try and if you change your mind and wish to set up coverage again, don't hesitate to give us a call.
Reviewed Sept. 3, 2025
Filing claims to HomeSafe was a very easy process. I do it by phone and their representatives were very cooperative, forthcoming, and my claim came back easily and fast. HomeSafe found me a contractor very fast, and communication was widely open. They had to replace my alarm system. They replaced some ceiling fans and replaced the washing machine. They did a good job. I'm not particularly fond of paying that monthly rate. It costs more than what I had before, but the service is worth it.
We’re so pleased to hear that your experience with HomeSafe has been smooth and straightforward—from setting up your service to filing claims and receiving prompt assistance. It’s great to know that our team was able to quickly help with your alarm system, ceiling fans, and washing machine.
We truly appreciate your trust in making the switch from HomeServe, and we’re glad our service has made a positive difference. While we understand the monthly cost is a bit higher, it means a lot to hear that you feel the quality of service justifies the value.
Thank you for recommending HomeSafe! We're proud to be your home warranty provider and are always here when you need us.
Reviewed Aug. 31, 2025
He came back and said that because I had waited so long, they were going to direct deposit the check instead. I told them that’s what I wanted. Long story short, I had to borrow money to buy the refrigerator and needed to repay it. Now the money has been direct deposited into my account, and I truly appreciate that.
It’s been settled, and I was able to get a very good refrigerator for what they gave me. HomeSafe has come through, and I appreciate their service.
We’re glad to hear that you chose HomeSafe for our warranty coverage and that, despite the initial hiccup with your refrigerator claim, the situation was ultimately resolved to your satisfaction.
We understand how stressful it can be to go without a major appliance, and we appreciate your patience and persistence as our team worked to correct the issue. While we regret the delay, we’re happy we were able to accommodate your request with a direct deposit and help ease the burden.
Your positive comments about our customer service and appliance quality mean a lot to us. We’re always working to improve, and your experience reminds us how important responsiveness and flexibility are to our customers.
Thank you again for choosing HomeSafe—we’re here whenever you need us.
Reviewed Aug. 31, 2025
I’ve been with HomeSafe for at least a year. I chose them because I found them to be pretty substantial among the different warranty companies I investigated. The representative that I spoke with was knowledgeable about the product, and the sign-up process was easy with no problems.
We’re thrilled to hear that your experience over the past year has been smooth and positive—from the sign-up process to navigating our website. It’s also great to know our representative was able to provide the information you needed clearly and confidently.
We’re committed to making home protection as simple and stress-free as possible, and we’re grateful to have you as part of the HomeSafe family. If you ever need anything, we’re just a call or click away!
Reviewed Aug. 31, 2025
It’s always important to have home coverage cause you’re not renting the home, you own it. HomeSafe acted like they covered everything and that they were a good insurance company. They also had a reasonable rate. But their warranty doesn’t cover that much that’s why I don’t have it anymore.
We’re glad to hear you found our coverage to be a good fit for your home protection needs and that the sign-up process went smoothly. A 4-star rating means a lot, and we’re always looking for ways to earn that perfect 5.
We appreciate you choosing HomeSafe and look forward to being here whenever you need us!
Reviewed Aug. 31, 2025
HomeSafe called me because I had coverage under another company with them. The coverage I had previously which I’ve had for six years did not follow through and didn’t cover anything I had that broke down like my hot water heater or my heat pump. I talked to HomeSafe and I asked them explicit questions like if they would cover something or if they think something is wrong. They answered every one of my questions and I appreciated all the answers they gave me.
I’ve only been protected with them for four months and I just made my first claim with them yesterday. My heat pump went out so I called it in. They’re working on getting information from the company that put my new heat pump in to see if they can cover it. But the person I talked to said she was quite sure they could cover most of it.
We’re sorry to hear that your previous coverage didn’t live up to expectations. It’s frustrating when you count on protection and don’t receive the support you need, especially during stressful moments like major system breakdowns.
That’s why we’re especially glad to know your experience with HomeSafe has been reassuring so far. We’re committed to providing clear, honest communication and dependable service, and it’s great to hear that our representative took the time to answer your questions thoroughly and guide you through your first claim.
While the final decision on your heat pump claim is still in progress, we’re confident that our team will continue doing everything they can to support you through the process. Your trust means a lot to us, and we look forward to continuing to provide the reliable protection and peace of mind you deserve.
Reviewed Aug. 31, 2025
I wanted to get the coverage just in case anything should happen to my appliances. I’ve had HomeSafe for about a year now so I don't have to worry about being broke from the high cost that something might be if it breaks down. Like an air conditioner could be very costly, and instead of me having to come straight out of pocket to pay for a new one, I can fall back on that. I just have to pay the deductible and go from there.
We’re so glad to hear that HomeSafe has provided the peace of mind and protection you were looking for. Knowing that we’ve helped ease the burden of unexpected repair costs is exactly what we strive for.
It’s also great to hear that the sign-up process was smooth and efficient—we appreciate your recommendation and your trust in our service.
Thanks again for being a valued HomeSafe customer.
Reviewed Aug. 31, 2025
I had CarShield, and the representative was very nice and talked me into getting HomeSafe.
We’re happy to hear that your sign-up experience was smooth and that our representative made a great impression. Providing a helpful and hassle-free experience from the start is important to us, and we’re glad we delivered.
We appreciate you choosing HomeSafe and look forward to being here whenever you need us!
Reviewed Aug. 30, 2025
But I wanted to get them because sometimes I have appliances that break down, like the garage door openers.
And all that was explained to me was that when I pay a deductible, they would come out and assess the damage or whatever needs to be done, and it would be repaired.
I haven't really experienced HomeSafe yet because I haven't had any problems. So, all I can tell them is that I signed up.
We’re so glad you learned about HomeSafe through CarShield and decided to join us. It’s great to hear that your sign-up process was smooth and that everything was clearly explained. Having a plan in place definitely brings peace of mind when it comes to protecting your home and appliances.
Even though you haven’t had to file a claim yet, we’re here whenever you need us. Our goal is to make the process as simple and stress-free as possible should anything ever come up.
Thanks again for choosing HomeSafe—we’re happy to have you with us!
Reviewed Aug. 30, 2025
I got HomeSafe, and I was very satisfied. Their price is doable and very reasonable because of the vast coverage they have. My washing machine broke. It was old, so they sent a replacement. It cost me $100, and I got a brand new washing machine.
I made the request both online and by phone. Their website was easy to navigate. I'm not really computer savvy, and I was able to run right through it. I also called to make sure everything was on the go. They even called to follow up on another deal that I had.
I would absolutely tell others about my experience.
Thank you so much for sharing your delightful experience with HomeSafe! We're thrilled to hear that we've been able to meet your needs promptly and effectively, providing you with top-notch customer service. The $100 for a new washing machine sounds like an excellent outcome and we're glad it worked out seamlessly for you. It's wonderful to know that our website's user-friendly setup has made managing services even smoother for you. Your faith in our comprehensive coverage and your overall satisfaction motivates us to maintain and improve our service every single day. Please don't hesitate to reach out if you need anything further. We’re here for you and always happy to help!
Reviewed Aug. 30, 2025
HomeSafe called us and we just thought it was a good idea to get a home warranty. The sales representative answered my questions and I got a copy of the contract.
Thank you for sharing your positive signing-up experience with us! It's delightful to hear that the enrollment process went smoothly and that our representative was able to address all your inquiries satisfactorily. Your feedback is invaluable as we continuously strive to provide excellent service, and we’re thrilled to have you choose HomeSafe. If you have any further questions or need assistance at any point, please feel free to reach out!
Reviewed Aug. 30, 2025
I’ve been using HomeSafe for a few months now. I signed up with them because I have my car through CarShield. Submitting a claim is very easy—I call, explain the issue, and they connect me with a repair company that schedules the service. The contractor who worked on my ceiling fan was fantastic. He looked at the problem, went and picked up what he needed, and came back to fix it. Everything is working perfectly now. I like how fast HomeSafe responds and would recommend them to friends and family to help cover repair expenses.
We’re thrilled to hear that your experience with HomeSafe has been smooth, straightforward, and satisfying. It’s great to know that the claims process was easy to navigate and that your ceiling fan issue was handled efficiently by a quality contractor.
Providing peace of mind and prompt service is exactly what we strive for, and it’s wonderful to hear we delivered on that for you. We also appreciate your trust in HomeSafe alongside your CarShield coverage—it means a lot.
Thank you for recommending us to others! We're here whenever you need us and look forward to continuing to protect your home.
Reviewed Aug. 30, 2025
I signed up for HomeSafe through CarShield a couple of months after getting it, and the process was transparent, efficient, and easy. Recently, I submitted a claim to have my AC duct replaced because, upon reviewing the contract, it says that replacement is covered if there is a leak or damage. I called HomeSafe, and they sent a technician the same day, which was great. The technician said the coils were clean, the compressor was acting up but still under manufacturer warranty, and that one of the AC ducts was bent. When the technician called HomeSafe, they said coil cleaning was maintenance, the compressor would go through the manufacturer warranty, and the duct repair did not fall under their coverage terms. Because of this experience, I am now questioning whether I should stay on the plan.
We’re glad to hear that the sign-up process was smooth and that you found our customer service team responsive and professional—especially during your recent AC issue.
We completely understand how disappointing it can be when a claim doesn’t meet your expectations. Regarding your AC claim, you are correct that coil cleaning is considered routine maintenance and ductwork is excluded from coverage, as outlined in your service contract provided at the time of enrollment. We always aim to be as transparent as possible about what is and isn’t covered, and we encourage all customers to review their agreement thoroughly to avoid surprises.
That said, we want to emphasize that your plan still covers a wide range of major home systems and appliances, and we’re here to provide support when those covered items experience breakdowns. If you ever have questions about your coverage or want to explore additional options, our team is always available to help.
Reviewed Aug. 30, 2025
I wanted to try a different home warranty company ‘cause I’ve been bamboozled by several, so I went with HomeSafe. I had actually signed up with them, and unfortunately, I had a situation where I was scammed, so my bank cancelled my card and sent me a new one. I never received any notice that they weren't able to pull up my policy, so it was canceled. When I called in to file a claim, my policy had been canceled four days prior, so they had me start over again.
We’re sorry to hear about the challenges you’ve faced and understand how frustrating unexpected issues with coverage can be. After reviewing your account, we see that the policy was canceled at your request on July 2, 2025. We want to assure you that we’re always here to help and work with you to find the best rates and coverage options to suit your needs.
If you’d like to get set back up or discuss any questions you have, please don’t hesitate to give us a call. We value your business and would be glad to assist you in any way we can.
Reviewed Aug. 30, 2025
I just turned in my first claim, and it was easy to get to a representative. They were very good and gracious about scheduling it for me and following up, and I have somebody coming out to check my refrigerator this week. I will know more when I finish dealing with this claim, but I feel good that my appliances are protected.
We’re so glad you discovered HomeSafe through CarShield and decided to give us a try during such an exciting time—congratulations on your new home!
It’s great to hear that your first claim experience went smoothly and that our team was able to assist promptly with your refrigerator issue. We also appreciate your kind words about the sign-up process and are pleased to know it met your expectations.
We look forward to being a trusted part of your home warranty coverage for years to come. If you ever need us, we’re just a phone call away!
Reviewed Aug. 30, 2025
Signing up with HomeSafe was easy and I got a good deal. I've only had one interaction with customer service, and it was pretty much explaining in detail what the program was about. The individual was very knowledgeable and answered every question I had and made some valid lessons that I felt were important. It had to have been very persuading because I did it.
We’re glad to hear that your initial experience with HomeSafe was clear and informative, and that the sign-up process was smooth. It's great to know our representative was able to provide valuable insights into the program and answer most of your questions.
We also appreciate your honest ratings regarding both pricing and your interaction with our team. Feedback like yours helps us continue to improve and ensure we’re delivering the best possible service experience to every customer.
Thank you again for choosing HomeSafe—we’re here for you whenever you need us!
Reviewed Aug. 30, 2025
HomeSafe is a good thing to have. I have used it once and although I wasn’t dissatisfied with HomeSafe, I was dissatisfied with the service that I got from the one that worked on my washer. When I submitted the claim, the rep told me to give the $150 to the techs when they got here. The tech wouldn’t do anything until he got the $150 so I made sure he got it.
After the tech ordered the part, it took him two weeks to get back out here to put the part on. He said it was a pump that was wrong with the washer. But when he replaced the part, that wasn’t it and instead, he went in deeper. After he took some other parts off, he found out the washer was stopped up somewhere else. I’m dissatisfied that it took so long for him to get out here to do what needed to be done. We had to go to other sources to get our clothes washed.
When I called HomeSafe, the service company contacted back in and they told me they’ll be out on a Monday. But they didn’t show up. I called HomeSafe back again, and the company called back to say there will be back Friday. In the end, he did fix the problem and it’s working good now.
Overall, I’m satisfied with the way HomeSafe did everything. I will recommend them and I will tell my friends that if they need a good warranty company to call HomeSafe. They’re really feisty about getting everything going.
We’re truly glad to hear that your clothes washer is now working well and that, despite the delays, you felt confident in your decision to choose HomeSafe. We understand how inconvenient it must have been to go without a washer for that period, and we appreciate your patience through the process.
You're absolutely right—our service providers are independently owned and operate on their own schedules, which can sometimes lead to delays outside of our direct control. That said, we're very glad we could step in to help move things along and ensure your repair was completed thoroughly and professionally.
It means a lot to us that you found the claims process straightforward and that you’d recommend HomeSafe to others. We're here to support you whenever you need us and remain committed to delivering reliable service and peace of mind.
Thank you again for being a valued member of the HomeSafe family!
Reviewed Aug. 30, 2025
We had a ceiling fan replaced, and a couple years ago, we had a refrigerator replaced and that's for our house here in San Antonio. It just seemed to take a lot of back and forth to get it done, getting it taken care of, like with the refrigerator, getting HomeSafe to acknowledge it couldn’t be fixed took a month. But they replaced it so it’s good.
We’re glad to hear your ceiling fan and refrigerator have both been successfully replaced and are working well, especially the refrigerator. We understand that the process may have felt lengthy at times, and we truly appreciate your patience throughout.
Regarding the refrigerator claim, it was authorized the same day it was reported. The final step—issuing the reimbursement—was completed once the paid invoice was received, which was only a few days later. We understand how important clear communication and timely resolution are, and we always aim to make the process as smooth as possible.
Thank you again for choosing HomeSafe. We're here if you ever need assistance in the future and appreciate the opportunity to protect your home.
HomeSafe Company Information
- Company Name:
- HomeSafe
- Website:
- homesafe.com
