HomeSafe Reviews

I've had a couple of claims that have been resolved fairly quickly by HomeSafe. I'm quite satisfied with the service. Everything was very simple and to the point. It was a good experience. The reps were very helpful and knowledgeable. But the last technician we had wasn't very good. I had an issue with my well water pump. It was leaking, and it wasn't working right. The technician looked at it and just left. He said, "I'll let you know what's happening.” He told HomeSafe that he didn't wanna take the job. So, then I didn't hear back from them anymore. I told HomeSafe that I have a company that I use whenever I have problems with my well system, and they told me, “Well, then you take care of finding somebody. We can't find anybody else in your area.” I said, “You can't find a plumber in Palm Bay? That's kind of hard to believe.” So, they put it back on me to find someone, and I did. I paid it, and then they reimbursed me. Everything else has been awesome.

When my refrigerator was not cooling, I called in to HomeSafe, and they sent out a technician. He did troubleshooting and everything's good now. Having HomeSafe, I have protection and warranty on my appliances.

I decided to get HomeSafe for my home, and I've been with them for a few months now. The signup experience was very easy and it went smoothly.

I have called HomeSafe in the past to submit a claim and dealing with the rep was positive. The tech would usually reach out the same day or the day after. The work that was done on my dishwasher was great. But my refrigerator is a different story. I just had it repaired but I'm having problems with it. I was going to call because I don't know what to do. I had to cancel my service with HomeSafe until my income picks back up. It's only been a couple of weeks and I'm guessing that the refrigerator would still be covered.

HomeSafe makes sense. Think about the age of all the appliances in the home. If my AC goes out, it will cost me five grand. If the fridge goes out, that will be $2,500. The enrollment process was easy and simple. It was all via phone. HomeSafe explained all in that first phone call.

When I called a claim in to HomeSafe, it took them over a month before they called me back on it and I already got somebody to fix the problem. But I've been with them a long time and I'm still paying them now, so I will be using them in the future.

I signed up with HomeSafe as I liked that they would let me use my own plumber. I have a good plumber, and I wanted to keep him. Recently, my refrigerator went out. I called HomeSafe and spoke to a representative. The repairman they sent was very knowledgeable and polite. He knew exactly what was wrong and made suggestions. He fixed what he could, and when he couldn't, he suggested for me to get another one. I'd recommend HomeSafe.

I had CarShield, and I just decided to go with HomeSafe. I've had my plan for no more than two months. I had a leak in the bathroom. Submitting the claim was excellent. I did it over the phone. The plumber came out in two days. I had called, and then that evening, the plumber called me, and then we set up a schedule. He wanted to come the next day, but I had a doctor's appointment, so he came the day after. His work quality is excellent. After he finished, he left everything clean and shiny, and I haven't had any more problems. HomeSafe did a great job.

I've dealt with HomeSafe twice, and they're very good. They've gotten everything taken care of. They got workers over here who needed to take care of everything. I've had a very good experience both times. The techs were quick and were out here by the next day, too. It's easy to submit a claim with HomeSafe. Just call, and you speak to somebody. Then they get somebody out here that they recommend. They have a list of various workers, and they come in. Everyone that's ever been here was clean and efficient. They didn't make a mess, and they didn't damage anything, which is nice. The techs were respectful and professional, too. The reps of HomeSafe have been polite and nice as well. And they'll answer any questions you have. I’m very satisfied with my experience.

I appreciate everything that HomeSafe does for me. The claims process is very fast and efficient. Everybody is very knowledgeable. Every time I want something done, a person comes and takes care of everything. HomeSafe is a very good company. Whoever I pick comes and does the job, and it's done very well.

I've been having a wonderful time with HomeSafe. Sometime this year, I had a problem with my oven. A technician came out to the house, and everything went like clockwork. I didn't have to wait two, three or four days. They gave me a call to make an appointment, and that made me feel real good. I am so grateful. He was very professional and had beautiful rapport. He looked around and took pictures. Before long after he left, HomeSafe called me and told me that they ordered the part. When the part got in, the technician came back and was able to put everything in to the oven. He also told me if I have any problems, to let him know.

We had an issue with our air conditioner and submitting the claim over the phone was easy. The rep was nice, good and very knowledgeable. She gave us steps on how to go about doing it. The technician came out after about a week. It was around a holiday and it was very hot. I said it may take them a couple of weeks to get back to us since a lot of people were probably having air conditioning problems. It was just I was not sure if they cover certain things. With the air conditioning being so old, they may not cover it.

HomeSafe is okay, except sometimes you run into things that they're not covering, which is surprising sometimes, and then all of the expenses are on you, even though you pay the monthly. They have given a contract with a long, small writing. I’m elderly, and sometimes you can't really get into that. You take it for how it's advertised. I've been with HomeSafe for a good while. Interacting with a rep is good, except that you never can deal with it with the first one. Then you have to go to another one. It has to be approved. You follow with them. They have to check it with somebody else whether it’s covered. What I like about it is, if you have previous experience with a technician that you like, and they allow you to go with your choice. I’m satisfied overall. HomeSafe is a good thing to have. They're a good agency.

I was very happy with my service from Chasity, who changed my form of payment for my auto pay for both HomeSafe and Carshield. She was very efficient and helpful. Great job saving me time and effort!!🙏👏👍😊

I took out CarShield for my daughter at my wife's urging, and that turned out to be a very wise move. I was dissatisfied with whoever we were using for home, and found out that HomeSafe was connected to CarShield. That was how we ended up with HomeSafe. The sign-up process was pretty easy. I've only had to call them once, and they took care of it promptly. I had an issue with the air conditioning unit. I've been here for nine years, so I'm intimately familiar with my air conditioning system. When it started making strange noises and flipping the breaker, I've got a capacitor that went wrong. I explained that to them and they went, “Oh, okay. That makes sense.” Then they sent somebody out, and he took care of it. So far, so good.

A coverage is good to have because you don't ever know when you need the help. The service I've gotten from HomeSafe has been fine. Get it.

I googled home protection warranties and found HomeSafe. I have one with a different provider on the home that I own in Yuma and I was going to call them, but HomeSafe's plan looked okay so I went with them. When I initially called, their price was a little high, so we negotiated a little. I bought a policy for myself, and I bought one for my grandson because they gave me a little break. I wouldn't have bought a policy if they wouldn't have came down on their price. Other than that, the reps I dealt with were really cooperative and agreeable.

HomeSafe seemed like it would meet all the needs. I had American Home Shield before, and they were increasing their premium. This one said that they'd stay the same. I spoke with their reps when I signed up, and they were good. I haven't had any experiences yet because I haven't had a need to use them.

We give HomeSafe so much money, and then we wait to see if something breaks down. I don't think we get that percentage of money back in the repairs. I have my monthly payments, and then when I have a problem, I have to pay a copay. I really don't think we need it.

I've had HomeSafe for a while, and they've been wonderful. I recently got checks for both my dishwasher and my dryer. They offered replacement products, but I wouldn't take those. I took the money instead because I wanted to do my own research and if I have to replace something, I want something of quality. The company came out for the dryer once before when the heating element went out. But that's a common thing, and they changed that. The next time they came out, they said they were not going to repair it. They offered me some kind of cheap crap, and I didn't want that. I told them to just give me the money, and I'll do my own research and see what I can find that's quality. I don't mind paying a few bucks more for something if it's going to last, but not something that's going to last two years.

HomeSafe's cost was better than the other ones. I signed up online. I've been with them for about three months, and I've been doing the monthly payments.

All my claims with HomeSafe have been by phone. I’ve had no problem. Their reps have been very courteous and professional. Normally, a tech comes out the same or next day. My most recent claim was handled timely, and the work was completed. The quality was excellent. Overall, I've been very pleased with the service.

My most recent claim with HomeSafe was for my refrigerator. It was leaking water from the ice maker. The rep contacted the party that knows how to repair it and set up a schedule for me. I paid my deductible, and we were good to go. The tech who came out was super nice. He seemed like he knew what he was doing, and he was pretty good at what he did. So far, I haven't had any problems. My sister has HomeSafe now. She listened to me. She had a problem, and they came to repair it. We’re both happy.

I had a good experience with HomeSafe. I made a phone call and that same day, HomeSafe gave me the name of the appliance people that would come out to do it, and they called me and set up an appointment. They had to put a relay switch on my gas stove.

We've had a couple of claims with HomeSafe in the two years I’ve been with them and the experiences have been favorable. To submit a claim, you just go online and give them a call. They connect you with ARMIS, take your information and set it up with the vendor that they do business with. It takes probably no more than a day. The contractors seem to be fairly knowledgeable, except for the last one. He seemed to be more interested in selling us a new air conditioner system than fixing the old one, and he misdiagnosed the problem and ended up costing us about $4,500 out of pocket. I wasn't aware that there was a $3,000 limit on the air conditioning. When we purchased it, we had American Home Shield and went with HomeSafe, and that was not clearly told to us. But with the other things we’ve had repaired through HomeSafe, they did a good job.

We filed a claim on the day that we noticed the AC went out. A day before leading up to that, I was getting notifications that the temperature on the AC rose. So, we changed out all the filters. But it finally stopped on the 19th. We've never had to choose our own provider and just wanted somebody out on the 20th because we have minors and a baby in and out of our home. HomeSafe sent Comfort Air and they provided a quote for repairing the compressor, which they didn't advise, and tons of other things. It's a 27-year-old AC unit. We decided to give HomeSafe more options as far as pricing, so we called another company, We Care Air, and they submitted their quotes on the 21st.

I called HomeSafe and spoke to a person. I like that. It's better than talking to a recording. When I had a shower problem, the contractor came out and looked at it the next day. He had to order parts, and he came back a few days later and fixed it. I paid $68 to co-pay. It's all right.

I had a different home warranty, and they were completely horrible. So, I was looking for somebody else. I came up with HomeSafe's name online. The lady that I talked with was quite informative. She was able to beat the price on the others and the coverage. Should I need any problems with my appliances, I would feel confident in what the information she gave me in calling them. I haven't had an occasion to use them yet, but I would rate them a 5.

My sister found out about HomeSafe and she had used it, and she told me about it. I got the service and my has been wonderful. If something goes wrong, I call them first and tell them what's wrong. Then since I live in an area where none of the workers take your insurance, I have a claim number, and then I say I'm gonna get my own people to do it, and then submit the bill to HomeSafe. They will pay whatever they feel is a fair price. Then HomeSafe sends me a check minus my $65 deductible.

I've always had a home warranty because I’ve been living in my house for over 25 years, and I signed up with HomeSafe about two months ago. I spoke with someone and he was very good and helpful. The experience was very smooth, comfortable, professional, and pleasurable.

The reps from HomeSafe were very convincing when I reached out and the conversation with them went very well. I'd give a good recommendation for HomeSafe. I’ve had a couple of situations where they came through with the service and had people come out and do the repair.

I have two houses and I got two contracts with HomeSafe. For a couple of years, I've had HomeSafe. It's part of my car warranty. My claim was taken care of very easily. I've only had one. My washing machine went out. I called, gave them my contract number, and they sent somebody out in a couple days. The washing machine couldn't be repaired, so they replaced it. The technician talked to them and told them what the problem was and how much it would cost. They decided that the cost was way too much more than what a new washing machine was. They gave me the option of them replacing the washing machine or issuing me a check, and I could take that check and replace whatever washing machine I wanted. I took the check and took the washing machine that I wanted instead of the one that they recommended. It was about $100 more. They did quite well, and I was very satisfied with them.

If something goes wrong, they give you a list of what they'll pay for. Also, everything costs more and I was a little surprised that they want 150 upfront for anything, but they locked it in at that price. They recently sent a plumber over and it took a while for them to get the repair approved. I called them, then the plumber called them, and he sent his report in. They required pictures and he sent pictures. Finally, they approved it. Good thing it wasn't an emergency. It was for a toilet bowl and there was a lot of stuff in the back, like junk and crud. Then he had to put in a new rubber seal to stop the leak. He was quick, but HomeSafe was slow. Despite that, they paid the plumber. I paid the upfront fee of about 150, and the bill would have been 800.

HomeSafe's reps have always been very friendly, cooperative, and courteous. It's been about two years since I became a member and I've never had a problem with anyone. Recently, I called and spoke with their representative when I needed a service on my freezer. It went well and the contractors came out two days later. They weren't able to repair it, so HomeSafe replaced it.

I had a water leak where my system is located. It trickled down to one of my bathrooms in my house. I called HomeSafe, and they got an HVAC company to come out and look at it, and it was clogged. I paid the maintenance fee, the 395, to get it unclogged. It was working fine. But after that, it started leaking again. This time, the pan was leaking, and it was overflowing. It was leaking back down in my bathroom. This time, I had two leaks in the same bathroom.

They will cancel you for using their service! I switched my home warranty program to HomeSafe after they offered their plan and was very happy with the service they provided for a plumbing issue during my first contract. They renewed my contract for another term and I then needed some appliances to be repaired that all had small issues at the same time. I just got notified that they have cancelled my service. Buyer beware, if you actually use the service you pay for they will cancel you. I should have known better as I have discovered they also own and operate CarShield that wouldn’t provide service for a car we had covered a couple years ago, after paying on the contract for at least two years. We then cancelled that policy. They’ll gladly take your money and then cancel your account if you use the service.

A friend at work has HomeSafe and I got them as well to have some precaution. Though I haven't had to use it, signing up was easy. I have my payments done automatically.

It was easy to sign up with HomeSafe. It was step by step. The person that I talked to had a lot of experience about telling me about certain things, what added to the policy and what things would do if some do break or some I can fix or some I can't control. It made it easy because, if I'm not home, my wife or my kids will look at something if it's broken or if it needed to be fixed or something they did while they was using it. Then, if I can't fix it and I can't buy parts for it, HomeSafe can just come and repair it or do the same thing to replace it.

I had CarShield, and from there, HomeSafe called me. I got it but I haven't used it yet. My package covers all the appliances and everything in the home. Price-wise, it's reasonable.

I signed up with HomeSafe to see how things go with them. Everything was good. However, there were a couple of claims that I did that I wasn't satisfied with. So far, I'm still working with them. So, we'll see how things go. I also did a claim with them. I understand they don't do wear and tear. There was nothing that was wear and tear, and they still found a way to deny the claim. As far as the work that they just did, I'll give them a 5 on that. They did a good job.