HomeSafe Reviews

The agent I spoke with was both very nice, and understanding of my family's financial limitations. The agent was able to get our family the best home warranty plan at a very affordable rate.

HomeSafe was an option when I was purchasing my home and it had the best comprehensive program. My experience signing up with HomeSafe was fine. The reps were knowledgeable and courteous.

After I paid for my house, I was looking for some kind of protection to when things might start happening. Also, I'm at that point now in my life where I can't hold a job down because of my handicap. So, I decided to get a HomeSafe warranty. Right now, I got things that I need to have fixed in the house such as my living room floor. I know that I got the policy, but I don't know how to go about doing filing a claim. Other than that, I love HomeSafe. I've never had to use it for anything but just knowing that I was smart enough to do something like that makes me feel good.

I had CarShield, and I got something from them about covering the home with HomeSafe, too. I signed up and have been using them for a couple of years now. Submitting a claim was easy. I do it online. A repairman came out the next day, did what he needed to do and got it fixed. So far, I'm pleased with HomeSafe.

I was thinking about getting some stuff done for appliances and deal with plumbing. I got a phone call from HomeSafe and the representative was good. They explained everything to me. They told me about how much money they give per item that you use. They went down on the price because I'm on a fixed income but the $150 down payment that you have to do when you call to get someone to come out to check things out is high. Other than that, having HomeSafe is a good thing because of the qualifications.

I researched the top home warranty companies and HomeSafe WAS second in line. The top one was more expensive, so I went with HomeSafe. The representatives who assisted me in signing up were good and did not pressure me. They just presented their product, told me the type of things they cover, what the service call charge fee would be, and the premiums. The premiums are not bad but the service call charge is pretty high at $150. I'm on a fixed income, so I'm on Social Security, which is nothing. It's not even hardly a fixed income. So, for me, the service fees are high. But other than that, I had to use them once and they gave me a good company that did an outstanding job. The tech also made the comment that he enjoyed working with them and didn't want to lose their business. And for a home warranty company, that is huge.

After I took out a policy with HomeSafe, I lost one of my retirement pensions. I had to start looking for things to cut back because I lost half of my retirement pension. I had one claim in with HomeSafe, and I found out that there was a waiting period. But they sent somebody out, and I was happy with the response I got from them. They acted right away. I was happy with them, but I just had to cut back. I had to drop my cable and some other things until I get my situation, money-wise, under control here.

I had a different home warranty provider but switched to HomeSafe for the coverage and price. The $125 or $150 deductible could be a little less but other than that, the service is great. I don't have to worry about large out-of-pocket expense when something breaks. It's quick and easy. A repairman was out in a day or two. He came for the washing machine and for the microwave. He was great as well.

I quit HomeSafe for a while, then I joined again. It just felt better to be protected. Their reps have been okay but I haven't had a qualified claim yet as they seem to find a way out of my claims. I had a furnace issue on a night when it was below zero and the circuit board in the furnace got burnt. It quit, so I had to have it replaced. I qualified it with HomeSafe and they had to pay the off-time rate. I sent their tech out to get it, then he came back and got my furnace up and running.

I was looking for a home warranty, and it happened that I got a call from HomeSafe. The rep was nice, very informative, and quick with answers. She let me know exactly what the deal was. I liked my sign up experience though everything is always better cheaper.

Jerry ** was very kind and professional. He answered all of my questions and applied as many discounts as possible. Waiting to read the contract within my 30 day window in case I need to cancel.

Setting up HomeSafe was good and very pleasant. But when I filed a claim, I wasn’t so pleased with the person who came out. The guy was so loud that I could hardly understand what he was saying. They also took something that attaches to the furnace with them and left without it, so I had to call them back to bring it back. The door to the furnace was a little broken, and they didn’t even put the door back on right.

I needed something to protect my house. I saw the advertisement for HomeSafe on television and it's something that everybody needs. When I signed up, their rep was easy to work with. I give them 5 stars.

I needed insurance on the house. HomeSafe called me and I decided to use them. Signing up with them was fine. They were really informative. The person I dealt with was really good about explaining everything.

The enrollment process with HomeSafe was quick and the customer service was very efficient. As soon as I got HomeSafe, my dishwasher had a breakdown. I called them and the process was very easy. But the contractor wouldn't install my appliance because he had a problem with it. I had to send it back and get it on my own. But I like that HomeSafe’s service was fast and efficient. They cooperated when I had a problem with the contractor. I felt very confident that I had a good company behind me. I was 100% satisfied and people should try HomeSafe because they have nothing to lose.

I'm an older single women. Having this coverage is essential to living in my home alone. I was extremely dissatisfied with the wait time to actually process the claim. Customer service was answered fairly quickly, but when transferred to the agent that could actually file and start the claim, I was on hold for 42 minutes until they came on the call to process the claim. The process with the agent went kind of slow but I expected that because of them finding a service person to come to\ the tiny town I live in. I guess they need more employees in this department. Thank you.

I had a very bad experience with a different provider. So I switched to HomeSafe. My experience with their reps has been very good so far.

My signup experience with HomeSafe went well. I was pleased with the input that I got and the services that were offered. I need to study it further, though. It's very intense. But the experience I had was positive. I agreed to sign up for it because I felt it made sense for my well-being and my assets.

I talked to whoever it was that I talked to with HomeSafe to sign up with, and of course they're going to make everything sound good. I said, “I've had problems with other companies. They say that they can't repair it or replace it.” Even with Choice Home Warranty, I had a call, and they would give me $195 for a $600 appliance. I said, “If they're going to replace it, I want something that's going to be replaced with something comparable,” and I don't know if any of them do that.

We’ve had HomeSafe for five months now. It was very easy to submit a claim. They took care of it right away. The contractor was dispatched very quickly too. He was very good and knew what he was doing. He went in there, took the thing off, and put stuff around the toilet. Went in there with the thing and cleaned it out. He did a good job. It’s working well now. Homesafe is a great company, and having the service saves me money. Their customer service has been good as well.

I started with HomeSafe, and then I immediately canceled after the language inside of their contract was too problematic. You have to provide records. Otherwise, everything's pre-existing. Also, if they replace an item, it belongs to them, and then it has to be properly maintained per their standard. And that's not okay with me. I didn't trust HomeSafe. I asked for a refund and as per the contract, they're not allowed to. They're allowed to keep a certain percentage. They refused to give me a refund, and then told me that they're going to let the service run for the rest of the month. I told them no and I just called and disputed the charge with my credit card.

I just received a call from HomeSafe trying to sell their products. I had a nice young man try to get me to purchase their product, but they hit me at the wrong time of the month. I am on a fixed budget and receive my check once a month at the beginning of the month.

I got appliances that have gone to that point where I realized that it was time for me to get a home warranty. It was affordable and I could do it. And when something goes out, it's easier to do it this way than to try to replace it. I was with America Auto before and I needed to change because I wasn't happy with them. My brother told me about HomeSafe and I trust him. Also, I didn't see a price that was better than what they offered, so I took their price. Signing up with them wasn't that hard. I asked a question about the deductible and they gave me everything I needed to know. They were straightforward on what I was getting and how they would go about the procedure. So, I understood what I was getting told.

I had another warranty provider last year, but I had to reduce the cost of the stuff because a lot of my bills have been going up. HomeSafe gave me a better deal, so I switched to them. Their sign up process was easy and the representative I talked to was nice. She explained everything to me. To anyone considering HomeSafe, let their reps explain their programs and if you like them, you should sign up.

I was on CarShield and they recommended HomeSafe. I talked to them and figured it was the right thing to do as I had some old appliances. I had told them upfront that I got an older unit and they said if they couldn't fix it, they will replace it. However, I had a licensed air conditioner guy out and HomeSafe said they're only going to pay up to $3,000. They wanted pictures and my AC guy was supposed to have done all that and send an invoice to them. I'm waiting to hear back.

I haven't had the opportunity yet to make a call to HomeSafe for something and see what kind of response I get, but the signup process was easy and smooth.

I've always had a home warranty, but I had bad experiences with a couple of other home warranty companies. I chose HomeSafe because of those experiences, and I also have another warranty through the same company group. Everything was positive when I purchased my warranty. Everyone seemed efficient, they explained everything, and they were courteous and polite. I received the handbook and contract, and everything was upfront. They explained the coverage I have, and I was satisfied with it. The copay is a little high. But other than that, everything seems fine.

When I was initially signing up for HomeSafe I was told that the coverage was the exact same as with my prior company (First American Home Shield). They lied and it caused me over $8000, I have to fix my garage spring and replace my entire a/c unit (I was told all coverage was the same, THEY LIED).

I had HomeSafe come out to my house to fix pipe in the basement and fix two toilets. They fix one toilet. Needed a float. The other toilet need to be plunged. They charge the company $750 bucks and they didn't fix the pipe in the basement. I don't think I need a service account. Fix was broken. I'm not happy with them at all. At all. I wouldn't recommend him to nobody.

HomeSafe's customer service has been excellent. I'd recommend the company. My experience was good.

Our home is getting old. We're going to be selling it soon. And it occurred to me: what if something were to go out just when we're in the middle of trying to sell it? We should have a warranty in case of that because it might jinx the sale. I looked around, and I found HomeSafe and thought that might be a good one. So I went with them.

When I signed up with HomeSafe, I called, and someone answered my questions, and they gave me a good rate. I like that if there's something wrong, then I wouldn't have to bear the big expense of it. I called them about plumbing once, and the rep said they would not pay for the digging up, but they would pay for something else. So, I really don't know what they're going to do.

HomeSafe was good. They did everything right. I've had the warranty for a while. I received my contract and handbook in the mail a while back. They were well-written. I had a plumber come out, and he worked with HomeSafe. The job got done. HomeSafe covered everything I needed to be covered. It was good enough because it paid the bill that I needed to be paid because I didn't have any other money to pay it with.

I'm a new customer with HomeSafe. I've only been with them for two months. Their rep called me and told me what they could provide and pointed out a couple of things that I was not aware of with who I was already with. I already made up my mind about canceling them. HomeSafe's rep told a good enough story that I went with them. I asked about the pricing and he gave me to somebody else. I worked with him. I told him what I was paying. Theirs was more expensive. If you have to have somebody come out to look at something, my cost is twice as much as what it would have been with the company I just fired. But I would rather pay a bit more and get it done than to pay the 75 and wait for six weeks.

The rep was very convincing when we signed up with HomeSafe. We’ve filed claims about three times and when we called, they assigned someone to come out. The technician came out, figured out the problem and how much it was going to cost, and waited for HomeSafe to say yay or nay. Then, the parts were ordered and the tech came back except the last time. It was the same refrigerator issue that kept costing $800, and we couldn't see going through it again. We decided we needed to get rid of the fridge and HomeSafe agreed and sent us a check that helped us buy a new refrigerator, and we're happy campers. HomeSafe is awesome.

The previous resident here had HomeSafe. So, I decided to go with it for the moment. Signing up was simple and easy. Their rep was informative, and told me the details of what they cover and don’t cover. I like the fact that my appliances are going to be covered and they get 3 stars from me.

Our home warranty with another company was going out. We saw HomeSafe and decided to give it a shot because of CarShield. We have this home warranty for a year or two now, and they've been really good. Filing a claim with them is very easy. I just call, then they have someone come out and the people who come out do the job. Whenever I call HomeSafe, the people I speak to are so helpful and nice. They make you want to stay. Also, the techs usually come out quickly. One time, they came about the same day or the next day after I called in my claim. The techs we've had in our home were great and we had no problem. They were friendly and they explained whatever need to be explained.

My neighbor is using HomeSafe and was pleased with their outcome. I also signed up for HomeSafe and the handbook is comprehensive and easily understood. It's always been easy to talk to customer service. The policy covers what I needed to. It was a quick and easy experience.

I got a letter in the mail about HomeSafe and I set it up by phone. The process was very easy and the rep said I can use the warranty 30 days after signing up. He explained what was covered and the deductibles. He also mentioned there's an app and you can make a claim by phone.

We had HomeSafe at our house before we sold our house. They were great! They paid claims for us several times. I love how they let you choose your own techs. When we bought our new house, one of the first things we did was sign up with HomeSafe again. They have great customer service, pay claims quickly, and are easy to work with! If you are trying to choose a warranty, choose Homesafe. We have truly been so happy with them!