HomeSafe Reviews

My mother is 94 years old and is solicited by this company repeatedly. She has the beginning signs of dementia and is easily confused. The mass mail HomeSafe sends out is arguably ethical. The mail states it is an 'IMPORTANT NOTICE', all in large print and then states in bold letters 'HAVE NOT CONTACTED' us....when she has no business relationship with this company. And they end the paragraph by stating 'before it's too late'. All kinds of 'scare tactics' are in this correspondence, which is just downright despicable. 'NO FINANCE CHARGES APPLY TO THIS OFFER', is stated verbatim, again my 94 year old mother has no business relationship with this unethical company.

My first experience was smooth and swift. I was shocked. Second experience exactly the same. I'm very happy with this company. I read reviews and a lot were negative. Don't believe everything you read.

I am very satisfied with the procedures that they use. They are very helpful and understanding. They have never hesitated to file a claim or pay the claim. Once they start the claim it doesn't take them very long to get it finished.

I always call HomeSafe to submit my claims. Their reps have been very good, and I have no complaints so far with the technicians that are sent out to my home. I'm fairly well-satisfied with the company. We had one issue that took quite a while to resolve, but it eventually got resolved.

I've been with HomeSafe for a little over two years, and it's been a good experience. I used to call them when I do my claims. Now, I do it online. And when I do it online, I get a call within 24 hours, which is perfect. Their representatives have been fine. It's been by the book. I had one claim rejected, but they were rightfully so. I did not push back at all. I'm HomeSafe's biggest cheerleader. They let me choose my own contractor. If my contractor is a little too high and they didn't meet the whole claim, I was okay with that. I had an experience where the hourly rate on the bill from the contractor that I chose did not quite agree with what they accustomed to paying but I chose the contractor and, whatever little I absorbed, I absorbed on my own.

I like that HomeSafe lets you choose your own vendor. I've not had them that long but I've had no problems with their customer service.

My mother had HomeSafe for the home, so I just continued to policy. When submitting a claim, I call the phone number that's in the book, and then I tell them what the problem is. Then they send somebody out in one or two days. I canceled my policy with HomeSafe though. I didn't have a bad experience with them. They have a good policy. They just didn't cover everything that I wanted covered. They have too many individual policies. I have to have everything in one policy.

So far, my experience with HomeSafe is good. I've been with them since December of 2025. Different companies were calling and HomeSafe gave me the best price for the monthly payment. The only thing that was a little higher was the service fee. When somebody comes, you have to pay the service fee of 125. I found out about that later, but everything else is good. I would recommend HomeSafe to a friend. They're a good company. So far, they're doing their job.

I had an issue in my bathroom being stopped up when I wash clothes, and the water would go in the tub. Then when I would flush the toilet, it’d be backed up. HomeSafe was very helpful. I didn’t have a problem with submitting a claim. I told the rep what was going on, and she told me what to do, and I did it, and it came out really good. The people that they sent out was really nice and very helpful. They did what they had to do. I haven't had any problem since they came out. So, I was very pleased with HomeSafe. Overall, the coverage is very good. I pay 50-some dollars a month, so I don't have any problem with it. The price is good. They'll call me if I'm behind. I'll try to get that straightened out. They've got outstanding customer service, too.

I'm 82 years old and we've got appliances that are getting old and HomeSafe has taken care of them. Right now, we're waiting on a guy to call to fix the broiler in our oven. Usually, a contractor is dispersed out in two or three days. They've been excellent. They've taken care of everything. My most recent repair issue was on an air conditioner. It was handled great. I paid $65 and they fixed it. It probably would have cost $1,200 to $1,300 to get it fixed if I had to pay for it myself. Having HomeSafe has been very beneficial. Their response could be quicker but they've covered everything that I've called about.

I was happy with CarShield as they saved me about $4,800 on the transmission. Since HomeSafe is the offshoot of that company, I thought they would be good, too. I've been with them for eight months now and so far, I would recommend either company. HomeSafe's price is fair at less than $100 a month and when I used them recently, they handled my claim expeditiously. They understood that I actually saved them money.

I have a deluxe home service contract with HomeSafe. I explained to them what I needed and they were very helpful towards me and helped me decide on what to do. They recommended a company and a technician came out. He was good. But he insisted on me paying him my service call. When I talked to the lady at HomeSafe the next day, they reimbursed me back my money because they were supposed to pay the technician and the technician wasn't supposed to do that.

My husband passed away and I have nobody to do the things that need to be done. I signed up with HomeSafe and so far, I've submitted one claim. It took me two times to get to somebody who would help me and when finally did, I was sent somebody for a plumbing issue that showed up in just a pickup truck. Prior to the visit, I was informed thru an email of his name. I wouldn't ask for him again as he was kind of shady. He told me not to send pictures to HomeSafe and to send them straight to the person that they were going to send out to do whatever job was that I needed to get done because could deny it if the picture wasn't taken right.

HomeSafe is great. One of my coworkers recommended them, and I've been using them ever since. I just put in a claim and they paid us. I have no problem with them. They were unable to fix my stove, but they were able to pay the claim out. So, I can go ahead and look at another stove. The best part about it is they were able to use a direct deposit. I definitely will refer them. They worked pretty quickly once they got everything together. They're very knowledgeable. They are slow, but they do take care of the job, so I have no complaints about them.

HomeSafe's customer service was great. There were two techs and they could have never been better. They were clean and respectful. We referred them. The service was smooth and I had no problems. I only paid my deductible. It’s a bargain.

Submitting a claim to HomeSafe is fast, easy, and thorough. The overall claim process is easy. I liked it better when I paid the service people for the service call. I normally just call. The quality of the service people is 50/50. I had two good experiences, and I've had two bad experiences with the contractors. One of the contractor didn't do anything. I'm having the same problem with another contractor. I don't know if they fixed it properly the last time. The good thing would be they took good care of the microwave. The washer and dryer was also very quick and easy.

I call and speak with a representative when I place a claim to HomeSafe. My interactions have been good. A service technician comes out in one or two days. The repairs have been great.

I talked to a HomeSafe rep, Ben, and he was talking about everything that they all can do as far as my appliance. I was livid. I told myself, "It sounds too good to be true." He said, "It's not, and it's a guarantee." For 49.99, that's not bad for each month for all the appliances that they all have me covered with. I want nothing to happen to my appliances.

I was starting to have problems with my washer, my dryer, my dishwasher and decided I needed to get some help instead of paying every other full charge for that. We went with Homesafe. We ended up replacing my dishwasher. They gave me $30 and said, "Go buy it yourself. We won't replace it at all." I've had two charges within the last month, on a clothes washer that has developed a leak. They came out and charged me $75 for a service charge.

When HomeSafe called the first time, the rep had a good pitch, and it sounded good so we didn’t hesitate. We purchased it. I had nothing but excellent service with them. They had quick responses to my claims and everything went smoothly. Also, the techs were very courteous and professional. They explained everything that they were doing. They made it clear. It was very easy to understand what they were doing. We are very satisfied with the service and the help HomeSafe gave us when we needed it. I am happy with them. For the price that we have to pay, it's worth it. I recommended them to family and friends to get something like that. But we're happy with what we have. It makes sense.

I’ve been with HomeSafe for three years now. Submitting a claim was a little bit difficult, at first. But when I got it down for the phone numbers and did it online, it wasn't that hard. My most recent claim I did strictly online. It took them three days for the techs to come out and the techs did a very good job. I also liked the fact that they found me a stove that was actually better than the one that I had. They've been a big help. I've been recommending them to others.

I've been with HomeSafe for three years. I filed a claim for my clothes dryer and there wasn't any problem at all. I did everything on the phone. The tech was excellent. His work was first-class. Everything been going very well.

I got a policy for our outdoor water lines with HomeServe, which has been excellent. Then, when I saw the HomeSafe name, I associated the two. I figured that HomeSafe had to be equally good, and they turned out to be. I’ve been a customer for five years and I’ve made several claims. I usually try online, but it’s not as good as talking to a person. It works better to give them a call. Dealing with the reps is great, and they usually get the tech out within a day.

We've had a few claims with HomeSafe and every tech we've had was very good. Recently, the dishwasher was washing the dishes but they came out still wet. So a tech came out and looked at it. He had to order a part but when he came back, it didn't take him very long to fix it. Before that, he'd been there for two other items and for those claims, he had the part right away. Other than that, I would recommend HomeSafe. Their claims process is simple. You make a phone call, then they put you in touch with a repair person. By the time they come out, there's a deductible and that's fine. What I like best about them is the customer care people on the phone who are very eager to help. They apologize for the problem and take care of it. Also, I've never had to call more than once on one problem.

Everybody at HomeSafe is nice and courteous. The customer service has been excellent in the three years I’ve been with them. I’m a phone person and submitting a claim is very easy. I just call them and tell them what the problem is, and they will get you help right away and let you know. Within the next few minutes, they will get somebody on the line, or somebody will be calling me in the next hour or two.

HomeSafe's claims process is pretty easy. I've been a member for two years and I would recommend them to my friends. But they don't have technicians in Maine When I had a claim, I called them up and told them what I needed. They said they didn't have anybody in the Bangor area that did that, so I told them I could find one. I have a home contractor here called One Stop Home Repair. We've used them several times with HomeSafe and they've been pretty good.

I had CarShield for my car. As they're related, HomeSafe called me and said that that could get my appliances covered as well. I signed up and have had them for a couple of years now. Over the years, I've had an oven, a washer and a dryer replaced. However, I had a problem with them that I was about to cancel my contract with them last year. I needed to get the refrigerator replaced but they wouldn't reimburse me anything. I even went to P.C. Richard and got the original receipt they still had 10 years ago. I got the original receipt, but it didn't have the serial number on it. It had the model number but according to the claims person that I spoke to time and time again, they needed the serial number. He didn't want to hear anything. But except for that one experience, everything has been very good. HomeSafe has been very helpful and very much on the money.

Homesafe called me and I gave them a chance, but I was disappointed their customer service. I made a claim and didn't hear a response back. I already have a home warranty provider, so I was seeing which one was better. On the other service that I have, I make a claim on the app and get a response within an hour. With Homesafe, they said somebody called me, but I didn't get an email or anything like that. I thought, “You know what? I don't want to really deal with that.” I discontinued Homesafe last week, so I no longer have it.

My house was paid for, so I need to put some warranty on the stuff that I have in it. HomeSafe gave me the best, price-wise. I've talked to several company, but they were the cheapest and it was reasonable, so I took it. I do have a lot of competitors still trying to beat this quote, but I'm not one to just keep switching over. As far as claims, I would call the company and they would set it up. I would report everything, and they will give me a claim number. When they send someone over, I would pay the person who's doing the job. I would pay them my deductible. The claim process is easy. They would let me know who's coming, and it's supposed to be licensed in that area. I've had two claims so far.

I liked HomeSafe's prices. I went with them and have been with them for nine months now. I submit my claims over the phone, and their customer service has been great.