HomeSafe Reviews

So far, everything has been fine with our experience with HomeSafe. But since I’m a truck driver, I’m not at home. So, my wife took care of everything. I appreciate the technician coming out and putting the toilet in, even though it took a little longer than we expected. It took two weeks. But the toilet is working good now.

I didn't have any warranty, and I've always had some type of services in every house I had, so I was gonna get something. I had heard about HomeSafe through an ad, and it seemed they covered the things I needed covered, so I called and joined.

I called in a claim about my stove. I smell gas and they check it. He said he couldn't find anything, and that was it. He was real nice and did everything possible to find it with this equipment that he had, but he couldn't find anything. It might have been because I had the stove off and the gas off prior to him coming, but I still have a problem. I'm gonna have to go out and buy another stove. I'm not gonna call the claim in again.

I have not had to use HomeSafe since I had it, but I believe in protection. I heard about it from my local city water company. It felt good to know they’re endorsing it. I got it because I’m a single parent homeowner who works hard. If something did happen in my home, I just wanted to be prepared to lessen my out-of-pocket expenses as much as possible. I was thinking about savings and lessening any catastrophic impact if something happened in my home. It’s an investment. I just don’t know when things are going to break down. I believe in the product because I don't want to have the hassle or a headache.

We have CarShield, and they called us about HomeSafe. They said it was good to cover most of the appliances in the home up to whatever the amount a year they told me. The way I understood it, I could use any person I chose, but that wasn’t the case. That was the one difference from what they told me or what I understood. But HomeSafe is a good company to deal with.

We’re new home-buyers, and we wanted everything in the house taken care of, so we signed up for HomeSafe. Signing up was easy. There was no difficulty at all. 

HomeSafe is just flat out worth it. We’re pleased with them. We’ve had them for less than a year, and we got them because we have their car warranty. Our experience with them has been awesome so far. And submitting a claim was easy.

I did a claim not too long ago on a dryer, and everything was easy and crazy. I had to have somebody come look at the dryer, and the lady on the phone told me that they would allow up to 180 for the guy to come and look at it. That was just to figure out the problem. But I never really took it any further because I happened to find a guy who was pretty close, and he came by, and in 30 minutes, he diagnosed the problem, took the pump out, cleaned the pump, and fixed it. And I think it was $180 that he charged to fix it. And I never called HomeSafe back because it was fixed, and it was all done.

The technician was thorough. He went through the computer to find out what the problem was, and fixed it up. We waited for the parts to come in. When the parts came in, he just came and did the job, and I'm very happy.

The warranty I have from HomeSafe is wonderful. The ability to get the service, the service being provided, and their people are impressive.

Signing up with HomeSafe was easy, and the representatives were great. They asked me the questions and I filled out their form. There are no problems getting in contact with them or getting my claim taken care of. When the blower of my AC went out, I called them and the next day they sent the contractor. He was superb. He came out, did what he had to do, and got me some cool air in here in less than 24 hours. HomeSafe is a good company. I am glad that I am with them.

I’ve had HomeSafe for so long and the service has been okay. I’ve never had to file a claim until just recently and the technician they sent out was very good.

HomeSafe is quality service and they care about family. I was unhappy with American Home Shield and HomeSafe offered me a deal I couldn't resist. They told me they would replace appliances they couldn’t fix, and if I couldn’t wait for them to send out a technician, I could get my own certified repairman, and they would cover the expenses. And that sounded enticing to me because I wouldn’t have to wait three days for someone to come out, especially in emergency situations like if my water heater stopped working, which was always the case with American Home Shield.

My dishwasher went out around November or December of 2024. I called them, and each time they would say my payment was due even when I was paying them. After calling so many times, HomeSafe sent someone out to replace my dishwasher. The guy didn’t want to install the dishwasher because he said they don't have the right connection to install it. I called HomeSafe, and they told him to go ahead and do what he needed to do. He still didn’t do it. I had to pay someone $60 to install my dishwasher. When I told HomeSafe I had someone else do it, they promised they would send me the money. They have not sent me anything yet.

I had just redone my house and put all new appliances in it. Even though they're brand-new and have only been in the house for about a year, I still wanted to make sure they’re covered. If you have appliances and want to protect them, get HomeSafe.

I filed a claim for my disposal online, which was easy. And then they replaced the disposal in a timely manner, but they put a small one in there compared to what I had. So, I don’t put anything down in it.

Our washing machine broke and we settled for the cash-out amount and bought a new washer. The problem was getting it delivered. HomeSafe screwed up the delivery on it two or three times, but we got it now.

The latest technician I had with HomeSafe was the best. He was very meticulous, efficient, did what he said he was gonna do, and got the repair done. I was just a bit taken by surprise when I placed the service call. They told me that I could make a choice of either having that service call performed or get a cash allowance towards replacing the refrigerator. I didn’t know beforehand that I had a choice, so I didn’t have time to make an appropriate decision. But the lady did a good job of presenting it. Overall, HomeSafe did a really good job.

I didn’t have any issues with my recent service with HomeSafe. The tech who came out was polite, did what he had to do, and left. He had to come back three times because my microwave died three times. The company then replaced it. My experience was fine the whole way through.

We’re really happy with the last repair that HomeSafe did. Their customer service is good, and their price is very reasonable. They make it easier whenever we have a problem. We can call somebody that can come right away instead of waiting for a contractor to pick up the order. I’m happy with them that I also got HomeSafe on my mother’s house.

HomeSafe has been pretty good. Setting up claims was easy. So far, only two repairs have been completed at this time, a faucet in my kitchen and a faucet in my bathroom. They’re both working well. I got another area that hasn’t been completed yet because the contractor is waiting on parts. Overall, with what they’ve done for me, they’re very good.

I’ve had HomeSafe come out many times, and my experience has been good. A repairman came out to fix the dryer, but he came back because he didn’t have the right part. I had to put $500 in it. It was a 15-year-old dryer, and I said that it’s crazy putting more money into it. HomeSafe decided to give me money for a new one. Their customer service is pretty good. It’s okay if it takes them within seven days to come out and fix the issue. The cost is something that I don't like. I pay $75 a month and I got to pay a repairman another $75 to come in the door. That’s a problem.

I am not too satisfied with HomeSafe when I filed a claim. I tried to file a claim a couple of times, and they said that it’s not under warranty, so it’s not gonna be covered. They said that my built-in microwave is not covered. They said it’s a counter microwave. And then, I asked the Lowe’s people, and they said that all the microwaves are counter microwaves. So, they should taken care of it, but they didn’t. But the microwave contractor was great. He saw it, and he submitted it to them. But he said that he doesn’t know if they’re gonna cover it or not. So, he’s gonna find out, and then they’re gonna tell.

I have not used HomeSafe yet, but I am fixing to have to turn in a claim because my heating and air unit is freezing up. And then I got a grandson who's down in a wheelchair, and he gets cold even though it’s hot. I turned the heat and air on, and it came on. The outside fan runs for 30 seconds, and then it goes off. But it’s still putting out heat. But I was told that the auxiliary heat is on, not the real heat.

I called for a dryer repair. HomeSafe contracted with a company that was 90 miles away. I live in St. Louis, Missouri, where there's plenty of appliance people around. I don't know if it was gonna snow or it did, but they canceled and wound up booking another week back. They took a $120 deposit, but I couldn't get a refund for at least 30 days, which was a problem. I wasn't financially well off. But I had the money, so I canceled and went to a local company here and paid for it. HomeSafe reimbursed me in two days. And I had to wait the whole 30 days too, to get my $120 deposit back. They didn't call me or send it. I had to call them and ask for it again.

I listened to the HomeSafe salesperson and I figured maybe a policy was something I could use, and it was inexpensive. So, I decided to go ahead and try it. I haven't had the opportunity to really use the warranty, but I'm happy with it.

Setting up my HomeSafe policy was pretty easy, but the person who helped me sign up was in a hurry so I was a bit doubtful. Other than that, the policy covers most of the appliances.

When I called HomeSafe and spoke with the guy, everything that he said made sense. I used to be with another company, they weren't good, and I was getting bad service people. He assured me that with HomeSafe, as far as service people, that's not how they work. So, he pretty much sold me on the plan. I haven't had to use it for anything, but for the price I paid, it covers everything, so I'm okay with it.

When I signed up for HomeSafe, they specifically said that they would pay upfront, I pay the deductible, done deal. But it was all pay out of pocket and then reimburse from HomeSafe, which was not what I signed up for. Multiple times I’ve told HomeSafe that I'm not gonna go searching for people and then pay for a service fee and then pay out of pocket to those guys ‘cause nobody wanted to work with them. I had to pay the person working on my AC the whole amount and they literally refused to give me a refund. In the long run, they reimbursed me, but they should’ve covered the bill after I paid the deductible. So, the whole spiel was they foot the bill like a regular insurance company and I pay the deductible, and that never happened. They're not a good company.

I was very pleased with HomeSafe. My washing machine quit, the AC wasn’t working right, and I was having problems with the dishwasher door. They told me to get someone locally, so I called the person that worked on my range before, he came down and checked all three of them, and HomeSafe sent me $150 for that. The repairman told me the washing machine could not be repaired, and the dishwasher was older, so he couldn't replace the part on it. He put new Freon in the AC, but it didn’t fix it. HomeSafe gave me a new dishwasher, and a new washing machine so I appreciated that. The AC hasn’t been repaired yet, but I’m so happy because everything else is working.

If HomeSafe keeps paying out claims like they do, they're basically a necessity. A couple of years ago, I requested a sump pump service, and I was happy with that. The sump pump was replaced, they upgraded it, so we had to pay the difference, which wasn’t a problem ‘cause they reimbursed it and we got a better pump. A month ago, I filled out an online claim for a dehumidifier and never got a response. I figured it wasn't covered, so I just went ahead and bought another one.

HomeSafe provided me with excellent service. The technician they sent out knew exactly what was wrong as soon as he arrived and fixed it within five minutes.

So far, working with HomeSafe, I’m not 100% happy, and I’m actually thinking about looking for someone else. I didn’t realize when I signed up for it that you have to have a copay for anything. You’re paying every month, but then if you don’t have the copay, you can’t have it fixed. Last time I asked them to come out, I couldn’t afford the deductible and I couldn’t get any work done. I don’t think that’s fair. It's ridiculous. I guess I should have read the fine print, but I don’t want to deal with them if they have copays because I just don’t have the money for that.

Doing a claim with HomeSafe was easy. The longest part was actually waiting for the spare part to come in. Once everything was taken care of, it's working better now.

HomeSafe's customer service has been good. I haven't had any problems. I filed a claim over the phone and I sent them documentation on what I paid for. They took their deductible and sent me a percentage of what the cost was. I have no complaints. I'd recommend anyone to HomeSafe.

The most recent claim with HomeSafe was easy. I was having issues with the website, but I called them and they hooked me up and got me all situated. The contractor was a polite, young person. He answered a lot of questions I had about my equipment. I have nothing bad to say about him. The issue was my washer was not unlocking until after it finished the cycle. The sensor went bad on the washer, so he changed that out and I have no issues now. If I have HomeSafe, I don't have to find a lot of money to get a repair or new equipment.

HomeShield is supposed to replace my washing machine. But until now I haven’t received my compensation for it yet. I’ve been getting a lot of emails and phone calls from different warranty companies. HomeShield appears to be slightly more expensive than other companies, which offer more products at lower prices.

The process of submitting a claim to HomeShield is very smooth and easy. The reps are very responsive. They replaced a board in my oven. Their price and performance are good. Everything runs well. I have recommended two people to sign up already.

HomeSafe has poor customer service. They sold me a good product. I got one email when I set up the account when I initially did it. But I wanted to include my wife, and he did not include that option on what I purchased. So I called their customer service line and they said they can do that, but I have to start over and reset everything to include my wife on a different plan. That is absolutely stupid, because it's easy to just roll in all the information I had entered into a new plan. So, I Initiated the new plan and heard nothing for several days after that. I called their customer service a couple of days ago. They sent me a nice introductory welcome email, and then they said they would send within 15 minutes the email which allowed me to go in and create the account.

I am really satisfied with HomeSafe. I’m ecstatic with their price and service. They paid a good portion for everything that I put a claim in for. When I had a plumbing issue, I read the small print where I needed to take pictures, but I showed them the failed drain pipe and they promptly paid me. I have been actually using my own technicians for the repairs. The first time I had a plumbing issue, I got a call from a plumber. He was outstanding. He was way up in DC and I live down in Southern Maryland. He would have come down. He would have come down. So he suggested for me to have my own guys to come, and that I will still be paid if I pay them. So I agreed, and it all worked fine for everybody. I saved him from a two-hour drive.

We became aware of HomeSafe because of our auto warranty. We had another home warranty company that's become one of the worst to deal with. That's why I went with HomeSafe to see how they were, and it was absolutely amazing. It’s absolutely easy to file a claim. They were quick and I had an operator who spoke English and was in the US that I could talk to. Within minutes, she had a claim filed.

My experience with HomeSafe was not helpful. I have been a customer for about 5yrs. My account is on Auto-Pay. I was not aware that my credit/debit card date had expired, & I was issued a new card. MY account was canceled. Upon finding that out, when I called to renew, I was told that my account cannot be re-opened, & the deductible has increased. I asked why I was not notified about the problem & was told that I was called several times. Unfortunately, the agent did not leave me a message about the situation. I do not answer calls if I do not recognize the number. NO message was left on my voicemail, so that I could call them back, & give the info needed to update the card.

I haven't used HomeSafe at all. I found them through another insurance company and I just thought having a home warranty would benefit me. If something goes wrong in the future, I'll be using them.

I've already filed a claim with HomeSafe and everything's working well. When filing a claim, I just call and they referred me to an individual and the rest is history.

The signup with HomeSafe was easy and there was no problem. I didn'tt feel pressured to sign this. I haven't used them yet, so I don't know if I would recommend HomeSafe to anybody yet. With warranties, there are things that they do not cover.

Signing up with HomeSafe was great. The representative sold me on the idea and I don't get sold easy. I do question the validity of it. I have a maintenance plan for my furnace and I asked the furnace person about HomeSafe. He said he doesn't work with them. I would have to pay him and collect from HomeSafe myself. I haven't had to use HomeSafe yet and I'm wondering if it's going to work out.

I'm very impressed with HomeSafe. They were expedient, professional, and had a quick reaction time. Their booklet has the information for filing a claim. If they don't have a service provider, I can send in the bill myself and I'll get reimbursed. I would tell anybody who needs insurance that HomeSafe is certainly the way to go.

I haven't had a problem with HomeSafe because I haven't needed it. The representative called me and they had the best deal. He was very pleasant and down-to-earth on what was needed. The price is lower and they do cover quite a bit that I needed. I've been really happy with it. I got their book on how to file claim and I just hope I never have to use it. I have replaced everything in my house except for the furnace and AC and I'm trying to keep it going as long as I can. I would recommend HomeSafe to anyone.

I've had HomeSafe for a while, but I have not made a claim yet. The customer service was very good when I purchased the warranty. Coverage and cost is also good. The only thing I have an issue with is, if there's a claim, you have to fill out a form online and then you have to get the contractor to approve it for security reasons. There might be a simpler way of doing that.

HomeSafe was lousy. Before, I had a microwave that they replaced and a refrigerator that they couldn't replace. I didn't have any problems. This time, I had a washing machine and it's been over a month now trying to get them to replace it. The technician said he couldn't replace it that day, so they assigned another technician and they keep saying they have not received the documentation. I called the gentleman and he said he has submitted it.

The offer was unbelievable at the time because other companies didn’t pay for everything or replace, so I decided to go with HomeSafe and the customer representative was good and I had no issues with the way he explained everything.

I read about HomeSafe through social media. I went with them because I thought they were better. I have them for about four months now. I had to use them for my air conditioning unit, but they covered nothing. So I don't know if I'm going to keep them or not. I'm looking for a company that's going to stand by its word.

I have CarShield and they recommended HomeSafe to me. I've had two different claims with them so far. The first one was a dryer that started making a grinding noise, and they found a company that came out and repaired it. They filed all the procedures that they said they were going to do. I paid my deductible, even though the deductible was a little more than what they said it was going to be. The company sent out $129 charge but the deductible was only for 65. The home warranty company cut me a check back for the difference.

The service when I purchased HomeSafe was very easy and quick. I made a claim once for a dishwasher and that was good. The repair guy could never get it repaired so HomeSafe ended up paying for it. The whole process took three weeks. The only thing is that the cost went up. I have two different homes on the same coverage and my last coverage was higher than my first coverage.

I've had HomeSafe for four months. When filing a claim for my washer, I did it by phone. After they inspected the washer, I was then sent a check to get a new one and I was able to buy the same LG brand. It took a little longer to get it replaced because of the holiday, but I'm very satisfied. Everybody was great. I've told everybody to go apply with HomeSafe.

Terrible home warranty company. Send anyone to your house you pay they never return to fix and HomeSafe does nothing about. So I'm out of monthly premium and deductible still appliance not repaired. Run away from this one.

Would give this company lower, but 1 star is as low as you can go. Called them about my air conditioner 4 times. 1st time all was good, except didn't expect to have to pay as much out of pocket, but still ok. 2nd, 3rd time no good at all. Had to pay company they sent out twice, for out of pocket and they did NOTHING!!!! Told me my relay switch was out and they could not locate a new one (unit is only 3 yr old) and I would have to buy a new unit.

HomeSafe denied my AC claim because parts were missing. I was told to contact the last people who serviced it. Last people were people THEY sent. They wouldn't return my calls. I feel so worthless....still. What did I do wrong? This experience has reduced me to tears.

I called the about my pressure being low in the home, they never once told me that I am not covered for low water pressure. They said they are sending someone 3 days later no one shows. Called a again, told them that I had a bad water pressure valve and getting no water from the secondary bathrooms again no one said anything about low pressure not being covered. They sent someone today and charge me $75 abd then that is when they told me they won't cover it. Now I owe the fee. That is wrong because it was already diagnosed and told to them what the issue was. Do not trust them, please use another home warranty company. They are a mess.

Took almost two months to receive a $1400 check from them. Deposit it to my bank. The company denied payout of the check 4 days later. Buyer beware. Customer support appears to be farmed out to India, where they’re just reading a computer screen and will not be able to describe the “why” or “how” when you try to discuss issues.

I've been with Home safe 4 years & after 1 claim their response, "We don't have a plumber in your Area." I live in Odessa Texas & very large town. Only plumber 70 miles away & they can't send him. They say will give me A 150 reimbursement. FIRED QUIT EM.

Horrible company. Avoid at all cost. It's a major scam. Bait and switch. Rude staff. Unable to get a repair person. Keep your money and never use these crooks. All they care about is getting your money and that's all.

I purchased my home 2yrs ago. The home is over 20yrs old. We had a rainstorm m and I thought I lost partial power because of the storm. Called the electricity provider. They reported it wasn't the storm it was the breaker box. Filed a claim with Homesafe. An electrician came. Reported to homesafe the breaker box was bad and that I noticed the issues the day of the rain storm so I assumed it was that but it was just the breaker box. The warranty company reported since the box is over 20yrs old and possible rainstorm they don't cover preexisting items so they wouldn't cover the cost to replace the breaker box. Any home you buy that's 20yrs old may have preexisting issues so for them to not cover the cost knowing it had nothing to do with the storm that the breaker box just went bad over time is crazy.

HomeSafe/Armis? Part of CarShield. I signed up for warranty protection on my home appliances. I called to file my first claim on 2 refrigerators Thursday at 9am. No problem, caller took my info and said a repair pro would call to schedule an appt. At 6pm I got the call to schedule to repair on 1 refrigerator? I said there's 2. Had to call to verify. Friday morning I get a call stating, "Sorry for the inconvenience. The pro did not read the notes that there is 2 items"???? I already started the doubt mode.

When the salesman called he quoted me a lower price of $35 saying I was getting a discount senior citizen and I receive a bill for $60 and unless I got a lawyer I couldn't hear the recording of this transaction. It all was a lie. Please read the reviews before signing up to this company. They are not truthful. I feel this contract was a fraud then they were giving me a discount when it's true it didn't. Please don't use this company.

My grandmother is 89 years. I asked her multiple times not to buy a house warranty and just save her phone to pay for house maintenance. I hate that means I'm right. On February 14th, the steam boiler that provides heat to her 2 floor apartment building makes a weird noise, so it was turned off. There was a wind chill of 20 degrees outside. It was forecasted at that time to be below 0 the following week. My grandmother called HomeSafe to submit a claim. Homesafe sent a technician to look at the Boiler. After paying the technician the $100.00 service fee, the technician communicated his findings to Homesafe. At that time, Homesafe decided that an error was made on their part and that in fact a boiler technician will need to be sent to the house. The associate on the phone informed my grandmother that she would be reimbursed for the initial technician being the wrong type of technician.

Do not recommend HomeSafe and Armis A-1 Service & Heating at all! I was told that my house was falling apart by the service tech name of Ryan or Bryan. Be humble. Not everyone lives in a rich neighborhood! He most certainly judge my residential home based on appearance. I paid the service fee in which he had no problem taking and still got denied. Judging my home and making it seem as if my home was not safe to live in. If that was true, my home would’ve been torn down from the COH. He is very rude and not very humble. Very judgmental! I don’t recommended HomeSafe nor Armis. Companies like that take money from customers. I rather seek out a family own business that are willing to help people or family members that are in the trade that are licensed and more professional that some big judgmental business like HomeSafe and Armis! Run from them!

This place does not tell you honestly upfront what’s covered and not covered. They will make it sound great but then when you really need something covered they get really technical on you. Be sure to not trust who selling you the plan. They will tell you everything is covered but leave out the very small details. They are owned by ARMIS. I hope this company gets exactly what it deserves.

This company sells on false pretenses. The salesperson told me they were American Home Shield, the same as my Car Warranty. Ends up that was not their name at all. Once you file a claim you are sent to yet another company. Prior to filing a claim I called to confirm my coverage. I was told they covered up to $3,000. In the end they only would pay $500 on a $2,700 claim. THen they tried to charge me $65 service call fee even thought the company making the call waived and service call fees. I told the person working my claim to cancel my policy yet I was continued to be charged my monthly fee. I finally got ahold of someone, their calls conveniently get disconnected. They would not credit back the overcharged premiums. Said I called 8 hours too late! This is the most fraudulent company I have ever dealt with. My car warranty has been awesome.

HOMESAFE is nothing but a game! My father and I purchased their business in a month of May. The payments of $65 were taken out of my checking account so faithfully. Yet it wasn't until the beginning of last December that my water heater went bad. I needed ASSURED assistance that this company would help me and my disabled veteran father's home- for the fact that my father needed warm water for his daily wound care. The first communication that I received after telling my situation to this agent was- 'how old was the water heater and we DON'T do anything over 12 years'... So I dumbfoundingly and laboriously had to go investigate these findings, to take detailed pictures, to fax a written and a typed copy of the plumber's estimate.

I wish that I had read the reviews before selecting Homesafe. They DON'T deserve any stars. Every negative review that has been written mimics my experience x 10. They don't want to pay for anything! They will find every loophole. As one person wrote, everything is pre-existing when you buy a home. When something stops working, we expect the warranty company to cover it. Homesafe will not do anything. They wouldn't fix our heater or AC when they stopped working. Even the technician couldn't believe they denied our AC claim due to rust. The coil became rusty through normal wear and tear. Homesafe wants your money but they don't to pay for your repairs.

They will never approve your claim, they will always find something and decline like every other insurance company, they are there to make money not to give you comfort. Better be careful before you sign up. Don't fall the sales pitch.

The lady that called me back this morning, was very rude and disrespectful. Because I wanted to cancel service after two years. I made a claim on Monday. Nobody reached out to me. I call back Wednesday. They said I would get a call before the end of the business day. Today is Friday. Nobody call. Nobody emailed. I still have not got service for my first claim I made in two years. They just took a payment out a day ago. I asked to cancel my service. They said, I will still have service into next month 30 days. I said I don't want it. I can't get anyone out here and y'all can't find anyone. They said they could have someone next week but doing the claim someone suppose to contact us 1-2 business days. Here it's Friday and I have nothing.

I call HomeSafe and they said, "Yes. You are covered for plumbing." Went through the process. Sent out a Plumber. Paid the deductible and said that I was denied of fixing the plumbing in bathroom. Then HomeSafe will text back how sorry they are when they are not just taking people's money.

Complete waste of money. Will not replace air conditioner. The unit is the old time with refrigerate that cannot be replaced. Actually it is illegal to use that type anymore. They will not replace the unit, but that is the only option. Still, they will not replace, only repair it, but it cannot be repaired!! Do not waste your money on this warranty service!!

We recently purchased Home Safe Warranty and I deem it to be a highly deceitful company. All of the things listed on the site they cover they don’t. If they say your issues were pre-existing they won’t cover. Everything in a home when you purchase is pre-existing. There would be no way of knowing something is wrong until it stops working. Everything in our home including our air conditioners were working fine when we signed up. We live in AZ. They have to work. A month after we signed up one of our air conditioners stopped working. We called and they couldn’t find any assessors in our area to even look at the unit. They called 10 or so companies. No one would work with them. I had to call someone to just do the assessment. Then the AC person recommended repairs and Home Safe said pre-existing issues so not covering.

We had home warranty coverage with Homesafe for well over a year. Our first claim was when the internal part of our hot water tank failed causing the bottom of tank to rust out and leak. Homesafe failed to cover the tank (it was seven years and two weeks old) because it rusted out even though the internal part of the tank failed causing the external rusting. Our plumber stated he has never heard of a home warranty claim being denied for this reason and argued with them on our behalf...to no avail. What a waste of money for premiums that whole time. I would rate Homesafe zero stars if I could.

After It was assessed my microwave could be fixed, they were to come the following week. 3 weeks later I was still waiting. HomeSafe was very indifferent to the time I'd have to wait before determining to replace it. Customer service was pleasant but not at all not helpful. They did nothing to encourage the repair company to complete the job. I feel it was a complete waste of money... I cancelled my policies at 2 of my location.

I have dealt with many home warranty companies and this one is no better than the rest. They expect you to wait 10 days to get someone out to check on it. Then another week for them to approve the claim and then wait however long for repair person to come back to fix it.

One of the worst companies I have ever got. They hire handyman to come out to fix your appliances while telling you that they are licensed and bonded, I started looking into it and let’s just say they aren’t. Then when you finally think things are going to get fix as 2 weeks have gone by ARMIS THE WARRANTY COMPANY DENIES YOUR CLAIM. I PUT A CLAIM FOR A WINE/beverage cooler! My opinion save your money. Don’t give them any of your money or find a better home warranty just not them.

I purchased HomeSafe, and much to my surprise, they do not cover a hot water tank that rusted out after 9 years. They also do not cover corrosion on copper pipes in home however the corrosion was caused by water leaking out of a poor joint that leaked water down pipe and caused it to turn green. Buyer beware, they are not very people-friendly. And that is a very good reason they are not even in the list of top 10 home warranties. Do your homework and you will not pick HOME SAFE for anything.

If you are looking for a company that will rob you blind - even after you sell your home this is the company for you! I sold my home last year and they continued to charge me and then blame me for the continued charges after I called to cancel. So if you want to give your money to a greedy company - you found them!

This experience with Home Safe has finally taught me, you don't need the Plan cause they wouldn't pay a penny for the service call and denied our claim..short waiting time??? We waited 11 days to hear Denied!!!

Attempted to make claim on my refrigerator by phone but was not able to get through due to work hours. Made a claim on the phone. Was told 24 to 48 hours someone would contact me and that could check status online. At 72 hours I went online and it showed who had the claim, when I contacted them and provided them with my claim number they had no claim so they reached out to Armis while I held on the line for a long time.

I purchased the top-notch contact available, about six or seven months into the contract my water heater went out. To make a long story short, I filed a claim with HomeSafe. It was denied due to being too old. When I resubmitted the claim and proved it was only nine years old, it was denied again saying they needed more information. Which they never contacted me to get. I had to call them back after two weeks to be told this bogus reason. I am a veteran of the United States Army, a hardworking, tax paying American. I didn't buy this HomeSafe coverage to be taken advantage of. However, I have cancelled my contract, and will be dealing with this in court. I work too hard for my money to let anyone or corporate business play me. In fact, I will be doing some research to see if a class action lawsuit needs to be done.

Buyer beware! They operate under Armis LLC and they are not interested in protecting you or your home. I wish I had researched this company more and actually tried to call them before giving them my money every month. I had a legitimate claim that they denied however they their policy is to not put the denial or reason in writing and talking with someone is extremely difficult because all they can do for you is request a call back within 48 hours that never comes. This company needs to be shut down. They deny legitimate claims due to lack of maintenance. They don’t have a reason from the contract for denial. If I had known who I was really signing up with I would have been able to look them up with the Better Business Bureau. I would have seen the numerous complaints filed by customers. If they solicit you as they did me you should RUN!

Sales person said system could be cancelled anytime. After two months wanted to cancel. Security sign was Brinks security. Called them, they said I wasn’t their customer. Charge on first month was Security System, no number. I was not given a contract. At 6 Months they started the charge on my credit card. Got phone number then and called. Said I could not cancel after 6 months. They said I sign the contract by sending an email that had the wrong email. Rip off. Three years been trying to cancel, no luck

I was referred to the company by a contractor in Virginia who stated that he never had a problem with getting paid for services rendered. Payment from other warranty companies has been an issue for other contractors in the area and they refuse to work with those companies. I called in to request home warranty coverage for one of my properties Jan 31, 2024. On Feb 26, 2024 I needed to make a service claim and was told that they do not have the property that I requested listed but have the billing address listed for coverage instead. I am now waiting for this issue to get rectified by customer service. Once this issue is resolved I'll return to update my review. At this point I'm a little skeptical of the process but will give them an opportunity to correct the error.

This company has not given me good customer service. I called within the 30 days to cancel, but since it was on a weekend, they refused to refund my fee and took another month. First, I did call within the 30 days, but had to leave a message. Second, if a company is not just about the money, they should be willing to work with me. This makes me think that they would not be willing to pay claims if I had one. I think I dodged a bullet here, but it cost me!

I purchased Homesafe warranty about a year ago. When I got the warranty I was told they covered my area. Even though I live in a rural area it would just be a $69.00 deductible. Today I called for a claim for back up plumbing and was told, "Oh you're out of our network and we don't have any plumbers to service your area." Then was told I would have to do all the footwork on finding the plumbers myself. And now I find out that there's not any plumbers in my area that will work with Homesafe. I was lied to to buy the warranty. It's not in any way, form or fashion the way I was told it will work. I feel like they defrauded me and stole my money. I'm canceling my warranty and putting a block on the next payment. This is a very dishonest company.

I never had this but I would really like to know why they sent me a letter for an immediate response when I live in an apartment. They have my address somehow and sent home warranty to an apartment number. How stupid is this place?

I would literally rate this company 0 stars. Why would a company set up for the sole purpose of defrauding its customers by stealing their money and denying every single claim deserve even 1 star. So I had a washing machine which was less than 3 years old, it had an internal seal which failed and allow water to leak into the transmission causing failure of the appliance. HomeSafe said there was rust inside the appliance as though that would be some kind of neglect on my part and refused to pay. After dealing with several people and managers in the company I was eventually able to get them to pay the claim. So I foolishly stuck with the company.

I received a phone call from a sales Rep about HomeSafe. The sales Rep did a awesome job selling this company. I called and ask if the faucet on my kitchen sink was covered under the plan. I was told yes. They gave me a claim # and a number to a local plumber and told me that the plumber had worked with them. So I was comfortable to get the plumber to come and do the work. Well I called the plumber and the plumber had no knowledge of HomeSafe or Armis. So they gave me a number to Roto Rooters, they didn't know HomeSafe or Armis. So I called back again and ask if they were just looking up numbers online and passing them on to me or if it was companies that they had relationships with. The attendant with Armis each one of them were VERY uncooperative. So I called HomeSafe back to cancel the service, and the rep ask me if he found a plumber would I reconsider, my response was yes.

My HVAC inspector was on time and very professional. Armis Home customer service was always friendly and listen to my request for service. The Lady who took my request was outstanding and helpful. She explained the process well. This is my first time working with HomeSafe and Arnusgine. Thank you for such an outstanding and professional service.

This is the worst company ever. I will never deal with this company ever again. I have had issues with my claim with this company. I have been given runaround for almost month and a half. I have sent everything that has been asked of me. Still not getting results. I angry and fed up. I don't recommend this company. If you read this trust me I have no need to waste time writing this if I am warning you. The company is nasty and not professional. The adjuster guy is rude and wasn't trying to resolve my issue. I was like yes sir no sir the whole time. I sent pictures to prove my claim and adjuster still no help. I will be calling my local news station on this company asap! I'm not done until this company is exposed! Armis is the adjuster company that is partnership with HomeSafe. Both are unprofessional!

The operator that I spoke with was helpful in canceling my services with Homesafe. But I wouldn't recommend HomeSafe to anyone. I was with homesafe for 8 months. I had 2 properties on contract. Well, I didn't have any issues with anything at that moment, so I didn't need to file a claim. Please keep in mind my plan covers everything: all my major appliances, AC unit, Water heater, electrical etc. I paid for the best warranty they had. But when I tried to submit my first claim to have my gas water heater replaced. It took two weeks to process, they asked for the service technician to send pictures of the heater and diagnose the problem. They did and it took so long being without hot water I had the serviceman to come out to replace it ($1180). They said to send in the invoice with the diagnosis report and they would refund me for the service. They said it didn't qualify because it may be rust that caused the leak, and they would not pay the claim.

PLEASE READ THIS BEFORE PURCHASING. The operator that I spoke with was helpful in canceling my services with Homesafe. But I wouldn't recommend homesafe to anyone. I was with homesafe for about 6 months. When I purchased the warranty the operator said that I could submit a claims after about a month. Well I didn't have any issues with anything at that moment so I didn't need to file a claim. Please keep in mind my plan covered everything all my major appliances, AC unit, Water heater, electrical etc. Needless to say I paid for the best warranty they had. But when I tried to submit a claims to have my stove repaired (not replaced) they said It didn't qualify and I would not be able to submit a claim. I asked why. It's been 6 months so I'm well over the waiting period.

It was great to talking with your customer service rep today. She put me under no pressure to continue. She listened to my situation and stopped my monthly policy no questions asked. I will be calling back in May 2024 when my other policy does expire to determine to make another decision. Thank you Home Safe.

When my washer went out. I called and was given all the information you needed from the repair service. They were not willing to comply with all of that and just wanted payment up front. Would cost me $400. I'm on a fixed income and couldn't pay that. Family member went and bought me a new Washer.

It was quick call to get a copy of our contract and to find if an item was covered on our HVAC. Both ladies I talked to were very pleasant and helpful. A copy of our contract was received almost immediately. I printed out the contract and should be able to handle on my own from now on.

I called HomeSafe about my oven. I needed someone to come and put a new bulb in. The said they didn't cover that but they could give me somebody's number that covered it. But I didn't get it and I still don't have the oven repaired. Other than that, the price is good. I pay $55 per claim whereas with another provider, it is $100.

After not receiving the mail package I called and talk to the agent who acted promptly and mailed the service contract. I haven't submitted any work orders but merely inquiring on the mail in package I was suppose to get initially. Looking forward to the future in being a customer. Thank you for your help.

Our plan with HomeSafe covers our appliances, heating system, and lighting. It's very reasonable. Their reps were very informative, willing to listen, and answered any questions I had. The cost was much better than our previous warranty.

The warranty looked like it was a good deal. The coverages on paper and how it appeared were great. What ended up happening was that they were glad to take whatever I was paying, but we were glad to pay that or take my money. And the coverages looked okay. That is why we decided to buy it. But we started reading the fine print. There's a lot of rigmarole in that. There's a lot of out clauses for them. It felt like a bait and switch. Because the first claim was on a dishwasher. The process was long and arduous. But we eventually got the first claim handled properly. I got reimbursed. It was a couple 100 bucks.

I don't use HomeSafe anymore. They have too many restrictions, so I was not pleased with them. When I had a claim, they denied it because they go by the manufacture date of a product regardless if it was in use at the time. So even though nobody used it until the time when it died on me, which was within the 12 years of usage because it was manufactured two months before, it was denied.

Now I will wait and see how smooth the process is once I need to make a claim.

My experience with them has been terrible. We had a situation with our stove. I asked the question, “Do you all have a list of people that you could recommend to us in our area here in South Carolina?” They said, "No. We don't have a list." Well, they gave me one and told me to download an app. The contractor never got in contact with me and they had no way of getting in contact with the service provider. I called HomeSafe back and they said we had to have a provider look at our stove and give us an estimate on our own.

I bought HomeSafe under the group that was doing our car and the signing up went very easy.

I had a claim for my AC, which was not cooling. The technician who came out was awesome but HomeSafe denied the claim. They told me it wasn't covered because I had not had my AC maintenance and it needs to be maintained. They didn't even cover the Freon that it was low on. I had to pay $1,200 to fix it.

Signing up with HomeSafe was quick. The rep was thorough and she said, "I won't give you any answer now. Let me go do this and I will get back to you within a day or two." They told us what we needed to hear.

I like having HomeSafe because if something goes wrong, they're there. Three months after I got it, I had a leak in my pipe. I called the number out of the book and waited for the person to answer, which was very a short time. I spoke to the person and they told me the best route to go. I had a person come in the house. But I was planning on me doing my pipes so I canceled that claim. When I canceled the claim, they were very understanding.

I started with HomeSafe's auto insurance and I haven’t had any issues with it, so I decided to give their home warranty a try. I asked them about the deductible, how much we're gonna pay out of pocket, and the turnaround time for getting things fixed. When I had a claim, I called them over the phone and let them know what was the problem. Once I let them know what was the problem, they gave me a choice of contractors to choose from. After I chose the contractor, they set it up for them to come out to my home at my convenience. Once they came out, I paid the deductible. Some of their contractors were very good.

The service with HomeSafe seems to be economical. I'm not paying as much as I am for my car. They called recently offering me to pay for six months and gave me a little bit of a discount, so that was good. I've never had to use their service but I feel comforted having it.

My bottom oven wouldn't work. The techs fixed it within a few days. I paid the deductible and HomeSafe paid the rest. With them, I don't have to worry about anything breaking down.

Our house is 7 years old so things are gonna start happening, which was why we bought into HomeSafe. But I didn't read the fine print in the contract and they covered nothing. The coil went out on our air conditioner and they told us to get it fixed. We did and we had a bill of 300 and some odd dollars. The gal called back and said we had to get a picture of where it's leaking. I called the air conditioner company and told the tech to save that coil because the gal wants a picture of it where it's leaking. And he looked at me and said he never heard of such a thing.

The warranty is within my budget, and the reps were courteous and explained things to me. They said the things that might come up and what they will cover. I would recommend people to have a home warranty because when things break down, they don't wanna be scrambling and looking for somebody. They have somebody that can cover all those things.

Card was missing and contacted bank for a replacement, which took few days to arrive and I called HomeSafe to give them the new card number to be placed on file. The associate on the phone with me was very helpful and understanding. I really appreciated the opportunity and cooperation received from your company.

Rashad was very Helpful, kind & courteous. He answered all of our questions & concerns! We switched back over to HomeSafe because you help find reliable service people in Our area, instead of having to look ourselves. Rashad made this a pleasant experience. Thanks again Rashad! Keep up the good work! We will recommend your company to others!

I wish give negative fat big zeros!!!! It's been 3 half weeks waiting on washer and now I'm supposed be getting on money! I have bad experience. Nobody in the supervisor knows how call you at all. I would not recommend them at all!! They are a joke!! Nobody has a answer.

HomeSafe is good and they have great coverage. There's nothing wrong with what they cover. But covering is one thing and fixing and doing what they're supposed to do is another. When you have a claim, they want you to get your own person and have them come out. When they come out and give you a diagnostic, they have to send in the information to HomeSafe who has to approve it. Then, they will send that person back out. I don't like all of that.

My warranty covers my AC unit, refrigerator, hot water heater and washer and dryer. Customer service is good and the price is good as well.

I do not like HomeSafe. I'm not happy with it. I don't like that you gotta find your own vendor. Then, once a vendor comes out and checks your problem and sees what it's gonna cost, he sends that to them for them to say whether they're gonna pay to have it done or not. There's just a lot that the customer has to do. I sent an email to the head office and expressed my feelings about it.

I got HomeSafe because it was part of Blue Shield and when I tried to talk to them about some things and I couldn't get the support that I needed, I decided to quit them. I tried to submit a claim on the phone with an agent, and it was difficult. They did not make me feel comfortable, did not try to help me, and I decided that I needed to go somewhere else. I never interacted with anybody that showed any concern or interest of wanting to help me out with my situation or the problem, especially when I told them I was leaving. That was a bad situation, too. I like the name, HomeSafe, but it didn't turn out to where they were taking care of me the way they should have.

When I called to have somebody come and fix the washer, I had to find somebody to come. I have had home warranty programs before that were just marvelous. All I had to do was call them and tell them I had this problem. And they called somebody to come to the house. It worked well. But Homesafe didn't find a technician for me. I had to send it to them and get reimbursed. But I would probably still recommend them to a friend.

It is hard to fully recommend Home Safe since I just got it. The proof will be if I have a problem and call them. Is it really quick response and did they solve the problem. We won't know that until we have to call them. The representative did a good job of explaining how the warranty is supposed to work. Hope it does.

HomeSafe makes me feel very at ease. Any time that I need something, they're always there to give me the knowledge of what I need to provide and very good customer service. They're there to help and guide me. When I speak to them over the phone, they're always saying, “Let me call you back,” or “Let me see what I can do.” So I recommend them a lot.

When I have a claim, I call their office or whomever I talk to, and I tell them that we're gonna submit a claim. Then they say I have to get someone to give them an estimate. When I get it fixed, I pay for it out of my pocket. I pay the $65 upfront, and they submit me the rest of the payment after the service.

With HomeSafe, I can choose whoever I want to as long as they are a licensed provider. Then, the provider comes, does the service and sends them the invoice. I've only had to submit one claim and that didn't come to fruition. HomeSafe claimed that the invoice that the provider sent them did not meet their specifications for an invoice. The gentleman who came to my premise is the company owner but he doesn't have a company name and logo on the actual receipt book, so they did not pay it.

I put a request in for some work. I had a faucet leak in the sink in the kitchen, and I got some mildew. I had to get that torn out. They wanted me to go ahead and go through it as far as getting taken care of and filing the claim, but I wasn't sure whether it would go that way or through my homeowner’s policy. But as it ended up, it really didn't cost anything. The guy came and tore it out and put it in, and it was no big deal to file a claim. The person that I spoke with was also very nice and she told me the procedures and as far as about getting back with them.

Having HomeSafe warranty provides a level of security. The benefit is not having to come out of pocket for anything but a deductible. I'm pleased with my services. I've used them once and they were very quick. They came out and fixed the problem really fast. One of the burners went out on my electric stove. And it's not one where I could just go and buy the plug in. It's almost like glass, infrared cooktop. The contractor was very pleasant, efficient and professional. I haven't had any issues since then.

Updated on 09/04/2023: I sent Homesafe the bill, and they're gonna reimburse me after the deductible of the $65. I like it better because I'm so used to having my own people and I know their work and they come out right away. Luckily, the issue was minor. Homesafe called me today. I was at the nursing home visiting somebody, and they wanted to talk to me about my claim, but I couldn't talk to them. I haven't heard back from them yet. I'm gonna see where that goes.

I needed customer service representative to refund a payment on my debit card for a closed account after I was advised in an email that no further payments would be taken from the debit card. I was advised by the rep that this would take between 3 - 5 days.

Pleasant personal contact.

Friendly and courteous service via phone. We discussed the reason for the update and reviewed the benefits of the policy. I hope that this protection will help me should I need which I hope that I won't need the services but insurance is a good layer of help should it become necessary.

Good job. The person with whom I spoke was outgoing, friendly and professional. He listened to everything I said and ensured that all of my concerns were addressed. My questions were basic ones; however, he took the time (without interrupting me) to allow me to express myself. This is my first interaction with HomeSafe and I recently switched to them from American Home Shield.

Your service representative was friendly, courteous, and did all that she could to help me file my claim. She also was helpful in sending me a copy of my contract which I had never received when I signed up for the HomeSafe policy. I was totally pleased with her consideration of my situation.

The agent helped me resolve a payment issue I wasn't aware of and helped me get setup for the future so it wouldn't happen again.. Also helped me with other document issues that needed to be fixed. Very helpful and explained exactly what was going to transpire. This was all done in a pleasant manner and didn't make me feel pressured to do anything.

The shower faucet would not fully turn off. Homesafe helped me find a qualified plumber that came in and solved my problem the same day. I was asked to provide pictures of the defective part and a detailed invoice (marked PAID if I had done so) and the claim was processed quickly and efficiently..

We had trouble getting our contractor to submit his paperwork and complete the emails that Homesafe needed. My advisor had us submit everything we had and they would make a determination. Things worked out and they were able to make things right for us. Very good rep that we had too!

My air conditioner went out. When I cut it on, it wasn't blowing enough of a hot air. So, somebody came out and they checked it and there was something that they did to the thermostat system all the way back out to the unit outside. So, they checked and repaired that. So far, I let the air conditioner run a couple of days to make sure that it wouldn't cut off. I cut it off one day and then turned around and cut it back on the next day and it seemed to be working okay. So, they did what they had to do. The tech was nice and efficient.

When I submitted my claim to HomeSafe, they gave me some numbers to call and some of them didn't answer or their machine was filled up. One said they didn't come in this area when they're no more than 30 minutes away from me. Somebody came out, but they weren't able to help me because the water heater was over 23 years old. I was disappointed because, at that time, I didn't have any hot water and I needed some hot water. So, I had to do something else and I finally ended up having to get a brand-new tank. They told me I needed a new tank anyway when they came out.

Sometimes, I have a bit of difficulty with their website. But the price was very reasonable and the claim process was very smooth. Having the warranty has saved me a bunch of money.

Sears came and checked out the dryer to tell me what was wrong with it. The man wanted me to pay $399 to get it fixed. I told him before I did that I had to contact HomeSafe. He put down that I refused to have the work done. I talked to HomeSafe and called for them to come out and repair it. A man called and said he was on his way out to give me an estimate of repair. I explained to him that they had already done that. He said, “Well, why am I coming out?" He sort of got upset because he told me he didn't have the part and would have to order it. I told him to cancel the service.

My refrigerator went out and I had trouble getting it repaired. The rep I spoke with wasn't very helpful. I then talked to someone else who was more helpful and she told me the process. She said things that should have been a little different than what they were. It was near the holidays and I needed my refrigerator because of family. I called HomeSafe and they had nobody they could recommend or send. They were saying I should have somebody make a diagnosis, call them and go from there. We didn't have that kind of time. They escalated it but they still couldn't find anybody. I had to find somebody myself and the procedure wasn't followed so they didn't cover it. I ended up paying for that out of my pocket. They didn't try to offer me any compensation.

I couldn't find anybody who would take HomeSafe or any protection plan. The companies tell me that what happens is that it takes so long for the warranty company to give them their money that they decided not to do it anymore. So I ended up having to get the repair company yourself. If you don't have the money to pay for it upfront, then you can't do it. Other than that, it's easy to talk to HomeSafe. You talk to a person and not an automated system. I like that part. HomeSafe committed to paying one of my bills for fixing the refrigerator. I have to pay $65 and whatever is over that, they pay. It was fast getting the approval but until I get paid, I won't know if I really like HomeSafe or not.

When you call HomeSafe, you can understand whosever is answering the phone. They also take care of your problem. Only problem I've had with HomeSafe was certain companies wouldn't deal with them 'cause they don't deal with insurance companies like that. But I've never had a problem with HomeSafe. I also like that you can hire anybody as long as they're a proven contractor or company. My recent claim was a leaking dishwasher. I called the plumber out and he repaired it. It was some seal. I had to pay a small fee for that and they took care of the rest.

The sign-up process at HomeSafe was easy. I also like their price.

Signing up with HomeSafe wasn't a problem.

I was shopping around. I tried a different company and they just kept getting more expensive. HomeSafe was just offering me just a fixed price. It wouldn't keep going up every year. The service has been easy and prompt. I’ve used it twice in two minor things. But both of them were approved and processed. I paid and then, they reimbursed me and did it very promptly. I wouldn't mind being able to do the claim online. I had to call and then email. It'd be nice if HomeSafe had an online portal we can manage our account and update our credit card.

I had a claim for my stove. It needed a new thermostat. The techs got out here quickly. But they had to wait for parts. But everything's working very well with the stove now.

The people at Home Safe are very informative when I speak to them. It was easy to sign up.

I sent in a claim for my oven. The parts weren't available, so we ended up getting a new oven. The appliance center submitted an estimate of what it was gonna cost and they faxed it to HomeSafe. Then they paid within a few days. It was less than the original amount, but I was happy. HomeSafe is willing to work with you and help you get your appliance replaced in a timely manner. But the one thing I didn't like is they were pulling out my payment monthly and then they said that my payment didn't go through when they already pulled it out. It was something to do with their computer system and they straightened it out.

HomeSafe covers your stuff that you need.

We had some plumbing maintenance that we had to have done and it wasn't covered. Our plumber charged less than what HomeSafe would cover. We didn't bother putting in a claim because it didn't come up to the necessary parameters. We didn't do it. Because I said, “Aren't we gonna use that?” And my husband said, “No. It's not even worth it.” They screwed us up. I was so upset about it. We have it on automatic deduction for one of my credit cards. Somebody called and said, “Your payment is late.” And I said, “How can it be late? It's supposed to be automatic deducted.” I thought it was a scam because I didn't know who this person who called me. And they said, “We tried to put it through, but it didn't.” I figured, she would ask me for my credit card number. I said, “Maybe you ought to put it through again.” And I hung up.

With HomeSafe, I like the idea that when I have a problem, they can pick the tech 'cause I don't know who to call. The last time I needed an electrician, they got me one and he was very good. HomeSafe called me early but I had to call somebody else. I called that number and then I had to call somebody else and then they got the ball rolling. I don't like the idea of calling twice. The first person should be able to take care of my problem. Plus, I didn't like that I had to pay the whole thing upfront because the tech was gonna charge more than what it would be. If I hadn't had the money to do that, the guy wasn't gonna do the job. Other than that, customer service was very speedy with getting back to me and getting the tech out.

The repairman who came for my ice maker that was not working properly did excellent work. He explained everything that he did to me.

Everything I've done with HomeSafe, they've responded and paid like they were supposed to. On my recent claim, I got my own technician. As soon as he got done, they paid him right over the phone. I'm satisfied with them. I wish the rate is lower though.

The dryer was leaking gas and it was gonna cost more to get the part than it was to repair it. The repairman suggested that HomeSafe give me a new washer and dryer. I didn't want what they offered me so they gave me over $1,200 for a washer and dryer and I paid the rest of it. I had to pay for it and they reimbursed me. I sent a copy of the invoice and got a check immediately. I've been pleased with tHomeSafe and I would recommend them to someone. I got a discount on my CarShield for doing both.

They have very good and timely customer service. If I have questions, either customer service or the claims department is able to answer them for me. They walk me through the process very easily. It's just very smooth. They're very informative. It goes perfectly. The best thing about it is, I can use whoever I want to. They don't have anybody that's specifically contracted with them. They also truly care about the issues you're having and work as hard as they can to help get your stuff working right again. Even if it's something out of their control, they will help as much as they can even outside of the warranty itself.