HomeSafe Reviews
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About HomeSafe
HomeSafe is a home warranty provider that offers three customizable plans for homeowners. The company has a relatively short 25-day waiting period for starting coverage and you can choose your own licensed contractors for repairs. To sign up for a plan, you have to call the company directly. HomeSafe offers plans in all states except California.
Visit homesafe.com- Customizable plans
- No annual price increases with continued coverage
- Short 25-day waiting period
- Choose your own service technician
- No cost details online
- Not available in California
- Phone call required for sign-up
HomeSafe Reviews
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- 4,977,715 reviews on ConsumerAffairs are verified.
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- 4,977,715 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 19, 2025
I've had a couple of claims, including for the garage and the washing machine, and my experience has been great. Another claim was for our AC that went out and I tried to call HomeSafe two times, but they were closed on the weekends. I decided to call somebody else, and HomeSafe gave me my money back 'cause I had to call another company and it showed up on their call log that I tried to call them first. It was awesome.
Tammy, thank you for sharing your positive experience with us! We’re thrilled to hear that our claims process went smoothly and that you felt well-supported throughout. We’re also glad to know that, even when unexpected issues arise—like your AC going out over the weekend—we can address them promptly and reimburse you after you fulfill the necessary service protocols. Your confidence in our reliability is extremely valuable to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’d be happy to help!
Reviewed Nov. 19, 2025
The signup process at HomeSafe was wonderful. The policy also covers anything like appliances, plumbing, electrical.
Susan, thank you for the wonderful review, and welcome to HomeSafe! We truly appreciate you choosing us and want to ensure you’re completely satisfied with your policy. If you ever have questions or concerns about your coverage, please don’t hesitate to reach out!
Reviewed Nov. 19, 2025
The first time I submitted a claim was over a week ago, and it was easy, but no one showed up. HomeSafe told me when they were coming, then one guy called and told me, “That's outside of my range.” So then I got another person and they didn't show up either, so I'm not pleased. I'm paying for something I'm not getting. I had an experience with another outfit, and they did the same thing.
John, we appreciate you taking the time to share your experience. We understand how frustrating it can be when a scheduled service doesn’t go as planned, especially after submitting a claim in good faith. That’s not the experience we want for our customers, and we’d like the opportunity to make this right.
Please contact us at 1-800-332-4177 so a representative can review your claim details and help resolve this as quickly as possible. We value your feedback and want to ensure you receive the service and support you deserve.
Reviewed Nov. 19, 2025
I've been with HomeSafe a year and a half, and when I submitted a claim via a phone call, the team was good to us. They were helpful, and the service people were good, too. We had a broken sewer line in the basement that they replaced as well as outside sewer line. HomeSafe also did the hazmat clean-up in the basement after they got the pipes replaced. The hazmat people were extremely good. The only minimally invasive was down in the basement where we don't spend a lot of time. They were quite good and their work has held together. I haven't had any follow-up.
John, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Nov. 19, 2025
HomeSafe's service has been good so far. I've used the companies they recommended and their techs were very knowledgeable.
Lynnette, we truly appreciate your kind review and are thrilled to hear you’re happy with our service. If there’s ever anything else you need, please don’t hesitate to contact us—we’re always glad to assist.
Reviewed Nov. 19, 2025
I'm well-protected by the law enforcement here in town, but they can't control everything and I'm getting ready to go into the hospital and have some surgery done. After that, I'll be in a nursing home for a little while. I've got people taking care of my animals here at home, but that doesn't mean that nothing can happen. I figured I needed some insurance and signed up with HomeSafe. I'm very happy with it, except I got a letter somehow saying they wanted more money for my protection. When I signed up for it, it was taken care of for a year, so I ignored the letter because I figured they were trying to suck me out as much money as they can. Overall, I'm very satisfied for what I signed up for. HomeSafe is very safe.
Rex, thank you for sharing your experience and for your kind words about HomeSafe. We sincerely apologize for any confusion caused by the recent mailer. If you have any questions or would like clarification about your coverage or account, please don’t hesitate to contact HomeSafe Customer Service at 1-800-332-4177. They’ll be glad to assist and make sure you have all the information you need.
Reviewed Nov. 19, 2025
I’ve filed a couple of claims with HomeSafe in the two years I’ve been with them and they’re not doing a good job. They take some time and always try to sneak the money to the customer. Sometimes, they repair my appliances on time and sometimes, not. They never come back once they say they’re done. If they have to come back, I have to pay again.
Nirmal, we appreciate you taking the time to share your honest feedback about your experience with HomeSafe. While we’re glad your claims were handled, we understand your concerns about the process and timeliness of repairs. Please know we’re always working to improve our services and streamline the claims process to better serve our customers. Your feedback is valuable in helping us do just that.
Reviewed Nov. 19, 2025
The sign up process at HomeSafe was really good. The rep provided all good information, that’s why I went with them. My experience so far has been good.
Beverly, welcome to HomeSafe! We’re glad to hear the sign-up process was smooth and that your experience so far has been positive. Thank you for choosing us! We want to ensure you’re completely satisfied with your policy, so please don’t hesitate to contact us with any questions about your coverage at 1-800-332-4177.
Reviewed Nov. 19, 2025
I had a home warranty before that was expiring, and HomeSafe contacted me. I felt a little bit pressured when talking to them. I thought their price was high at first, but then I kept saying I was not really interested. So, they kept dropping the price. Then it got down to a price that I was willing to pay, so I took the deal. The rep who helped me sign up was very knowledgeable. But I have been thinking about canceling the service because I'm not so sure that it's going to be worth it for me since they don't cover hot water heaters. And that's the one thing that I'm worried about this year in my house. Overall, if you think you need a home warranty, HomeSafe is probably just as good as any of the others.
Nancy, thank you for taking the time to share your feedback. We're glad to hear that your overall experience with HomeSafe has been satisfactory.
Please be assured that HomeSafe covers water heaters that are up to 12 years old, as stated in your contract. We understand how important it is to feel confident in your coverage, especially regarding major home systems.
If you would like to review your policy or discuss your options, please don’t hesitate to contact our Customer Service team at 1-800-332-4177. We are happy to assist you and ensure you have the protection that best fits your needs.
Reviewed Nov. 19, 2025
I've had HomeSafe forever, and my experience submitting claims has been very easy, smooth, and efficient. The reps I've dealt with were good, and the techs they've sent out have been very courteous, professional and efficient as well. The work that they have done for me has been good and it's still working. All in all, HomeSafe is very dependable. I don't have any problems getting through and the services are rendered promptly and efficiently.
Lewis, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Reviewed Nov. 19, 2025
I got something in the mail about HomeSafe and I got in touch with them. On my sign-up, the rep that I talked to was very friendly and she answered my questions. So far, I'm very satisfied with the service.
Angela, thank you so much for sharing your wonderful experience and for highlighting the friendly and knowledgeable support you received from our customer service representative. We are delighted to hear that she was able to answer all your questions and make you feel confident in your decision to join HomeSafe. Your satisfaction is important to us, and we're always striving to provide exceptional service. We appreciate your feedback and look forward to continuing to serve you. If you ever need assistance in the future, please don't hesitate to reach out.
Reviewed Nov. 19, 2025
I signed up with HomeSafe on the phone and the rep I got was very knowledgeable and persistent in selling the service. At the time, I was with Choice Home Warranty and he did some comparison that was very interesting to me. I've been with HomeSafe for five months now and so far, my experience has been pretty good. I referred them to a friend of mine, but she didn't get the same rate that I received. So I don't know if she signed up with them or not.
I have two houses in two different states and they're both on HomeSafe. But I didn't get a package deal for both locations. I'm paying separately for the two locations where I should have gotten a deal for HomeSafe for two different locations. Then, the way they constantly call when the payment is behind is very annoying. I know I have to pay them and I try to remember the amounts due as the price is different from the state that I'm in now. So sometimes I forget. I was wondering if they can combine these two together but they couldn't do it. One of the customer service guys who was doing the collections was very nice. He called me back and explained everything to me. Other than that, they are reasonably priced.
Paula, we appreciate you taking the time to share your detailed feedback. It’s great to hear that our representative provided helpful comparisons and that our customer service team took the time to clarify your concerns. We understand managing multiple properties can be challenging, and we truly value your continued trust in HomeSafe. While policies for different locations must remain separate, we’re always looking for ways to make things easier for our customers. If you have any additional questions or need further assistance, please contact our Customer Service team at 1-800-332-4177—we’ll be happy to help.
Reviewed Nov. 19, 2025
We have a lot of equipment in the house that, if anything were to happen to it, we'd definitely want help with the repair. We have a heat pump system, for instance. We also have new refrigerators and dishwashers. I've exceeded the warranty and I wanna make sure that, if anything ever goes wrong, which thankfully nothing has, we have some recourse, so I signed up with HomeSafe. I found it on the internet and it sounded okay to me. I pay the insurance with a debit card, and I feel more secure because there is some kind of recourse in case something goes wrong. However, nothing's ever gone wrong, so I haven't utilized anything from HomeSafe.
Leighton, we’re thrilled that you chose HomeSafe to protect your home! We’re glad to hear that getting set up online was simple and stress-free. If you have any questions or need assistance in the future, our friendly Customer Service team is just a call away at 1-800-332-4177.
Reviewed Nov. 19, 2025
HomeSafe has been easy to work with and I've had no problems. They gave me all the information that I needed to make my decision and it seemed like a really good company. The customer service rep was friendly and very informative, and I liked what he had to say. It was a really good deal. They would replace the products for a fee.
Donna, we’re happy to hear your experience with HomeSafe was positive and that our representative made the process clear and easy. Thank you for choosing HomeSafe! If you have any questions about your coverage, our Customer Service team is available at 1-800-332-4177.
Reviewed Nov. 19, 2025
I’m 100% satisfied with HomeSafe’s service. They handled my recent claim promptly and without any issues.
Frank, thank you for sharing such a positive review of your experience with HomeSafe. We're delighted to hear that everything went smoothly with your claim and that you appreciated the flexibility in choosing your own technician. We're committed to ensuring our customers feel confident and valued, so your feedback about our service truly means a lot. If you ever need further assistance or have any questions, please feel free to reach out. We're always here to help! Thank you for recommending HomeSafe to others; it’s wonderful to have supportive customers like you.
Reviewed Oct. 26, 2025
HomeSafe has been with me for over a year. Customer service was great. Our AC went out and it had to have a part replaced. It then went out a week later and they had to get another part. I filed the same claim number the second time and we were paid out really quickly. The first tech we contacted, we were gonna have to wait three days. We found another one who was bonded and licensed, and he came out after his other job, around 4:00 in the afternoon, and also the next week. Everything's working fine now. HomeSafe was very helpful and I'm really pleased with everything.
Rhonda, thank you for sharing your experience! We’re so glad to hear how well things have gone with HomeSafe and that the team made the claims process quick and easy for you. It’s great that your air conditioner was repaired promptly and that you found a dependable technician who went above and beyond. We’re happy HomeSafe has given you confidence and comfort in your home, and we truly appreciate you taking the time to share your story.
Reviewed Oct. 26, 2025
HomeSafe initially referred me to a company that never called me back, so I called them back and asked them to reach out to another company. I like how they handled that, because they worked very quickly. The second company contacted me right away, and I like that. The contractors were very professional and handled things quickly and very well. The water is going down the tub. Everything is functioning well now. However, they should let people know at the start that when someone comes out, a deductible amount of $150 must be paid. Being asked for that amount when I first got the service caught me by surprise.
Felicia, thank you for sharing your experience and for giving HomeSafe the opportunity to assist with your first claim. We’re glad to hear the process was easy, the contractor was professional, and that your repair was completed quickly and effectively.
We understand how unexpected fees can be frustrating, and we want to make sure everything is clear. Calls are recorded for quality assurance, and upon review of the initial sales call, we can confirm the representative did advise of the $150 deductible. We strive to be as transparent as possible and apologize for any confusion along the way. We’re happy everything is now working properly, and we truly appreciate you taking the time to share your feedback—it helps us continue improving the experience for all customers.
Reviewed Oct. 25, 2025
I was blown away with my experience with HomeSafe. The gal that answered was very kind, friendly, and empathetic. She put through the information and told me that somebody from Arizona would call me. Almost as soon as I hung up with her, my phone rang, and it was this person. He set something up, asked me some questions, and we agreed on a time and date. He called me back within an hour, and said they could actually have somebody come out the same day to fix my dryer.
The technician was just delightful. He was able to fix my dryer within an hour. It’s been great ever since. Now I’m not worried about my other appliances because I know there’s somebody to call when there’s a problem.
Elaine, thank you for sharing your experience! We’re so glad your claim was handled quickly and that both our representative and technician provided excellent service. It’s great to hear your dryer was fixed the same day and that your plan gives you peace of mind. We truly appreciate your trust and are happy to have you as part of the HomeSafe family!
Reviewed Oct. 25, 2025
The price I pay for HomeSafe is wonderful. got the furnace insured just in case and my heating and cooling covered. I had a leak in my basement, and they came out and fixed that. They're also gonna replace my water heater. When they came out to do it, there's a certain part of the pipe I had to get fixed. I haven't had any hot water forever trying to find somebody to do that, but they said I was covered. I was also sent a letter of cancellation yesterday. I was a little late on my water bill, and I paid it. I called to see what was going on, and Homesafe said for me to ignore it. Everything they said they're gonna do, they did. They have more I'm going to have them do. I got my sister to sign up with them, too.
Gale, thank you for sharing your experience and for recommending HomeSafe to your sister—it means a lot to us! We’re glad our team was able to address your basement leak quickly and that your heating and cooling coverage gives you added peace of mind. We truly appreciate your trust and are happy to have you as part of the HomeSafe family!
Reviewed Oct. 25, 2025
I have had HomeSafe about nine months. I like the warranty that they show. I filed a claim for my oven, it wouldn’t come on. They ended up sending me a check for a new oven because they couldn’t fix it.
The technician was good and polite. Everything went smoothly and according to plan. They did what they said they’d do, and I was very well-pleased. I’ve got a car warranty and it’s like pulling teeth to get anything done, so to see a company do what they say they’ll do is very refreshing. I recommend HomeSafe to anybody that will listen.
Philip, it's wonderful to hear about your experience with HomeSafe, and we truly appreciate you taking the time to share it! We're thrilled that our team could promptly address the issue with your oven and ensure a seamless claims process for you. It's especially rewarding to know that our service stands out positively compared to your previous experiences. We stay committed to delivering reliable service, and it's feedback like yours that motivates us to maintain excellent standards. Thank you for recommending HomeSafe—we're always here whenever you need us!
Reviewed Oct. 25, 2025
The experience with HomeSafe was good. I used my own technician for the last claim, and it was handled really good. Everything worked itself out. I’m good to go.
Larry, thank you for sharing your experience! We’re so glad to hear your claim went smoothly and that having the flexibility to choose your own technician made things easier for you. It’s great to know you’re happy with the service and that everything was handled just as expected. We appreciate you being part of the HomeSafe family and look forward to continuing to support you.
Reviewed Oct. 20, 2025
HomeSafe was something I just picked up online. I was using American Home Shield warranty, and they were expensive and sent their own people out. What attracted me to HomeSafe is that you can pick your own person. I can pick my contractor, if that contractor will work with the warranty company,
I’ve used them a couple of times. The ice maker machine from the refrigerator is still not working. My ex-wife has had several different people come out for it. I don’t know if she’s pursuing it or not. Overall, they’re responsive. Most times, the job gets done.
Arthur, thank you for sharing your thoughtful feedback! We’re glad to hear that your experience with HomeSafe has been positive overall and that you appreciate the flexibility to choose your own contractors — we agree, that’s an important benefit. It’s great to know you’ve found our team responsive and the repairs handled well. We’d like to take a closer look at the recurring ice maker issue to ensure it’s fully resolved for you. Please contact our Customer Service Department at 1-800-332-4177, and we’ll be happy to review the situation and assist further.
Reviewed Oct. 20, 2025
We did have a claim with HomeSafe, and the turnaround time was good. We chose our own contractor, and it was someone we normally work with and takes care of everything in our pool. Our only issue is whether he will accept HomeSafe warranty or not. But he’s accepted it before and he didn’t mind at all, so it’s okay.
Regina, we appreciate the time you took to leave a review! We’re glad to hear your claim was handled smoothly and that being able to choose your own contractor made the process easier. We understand your concern about contractor payment flexibility and truly appreciate your insight — feedback like yours helps us continue improving our service. If you ever need assistance or have further concerns, please contact our Customer Service Department at 1-800-332-4177 — we’re here to assist in any way we can.
Reviewed Oct. 19, 2025
I had an issue with my washer, and I had a good experience with the contractor. So, when my microwave went out, I wanted to know if they could send him again, and they did. Both experiences were very good. HomeSafe’s customer service was fine. When I got my contract, I was gonna pay $65, but when I actually used it, it was $85, and then HomeSafe reimbursed me the extra 20. The price is good. It could be better if it were cheaper.
Olivia, thank you for your review! We’re so glad to hear your first experience with HomeSafe has been positive and that your technician provided excellent, reliable service for both repairs. It’s great that everything has been working smoothly since. We also appreciate you noting the pricing discrepancy — we’re happy our team was able to resolve it quickly. Thank you for recommending HomeSafe and for your thoughtful feedback; we’re always here to help at 1-800-332-4177 if you need anything in the future!
Reviewed Oct. 17, 2025
For years, I have said I would never get a protection plan because I was skeptical, but I ended up getting one and was grateful I did. We built our house in 2014 brand new, and it seemed that our appliances started breaking. I filed two claims. The first claim was for my refrigerator and stove. The contractor replaced parts on the fridge, and cleaned out the drain line that was clogged. For my stove, I received a check to buy a new one, and the check came quickly. The second claim was for a water heater, which they denied even though we were contributing to its attrition. I have no complaints with the contractors. They were timely and communicating when they were gonna be here. Overall, I’m satisfied with HomeSafe’s service
Mark, thank you for sharing your detailed feedback! We’re so glad to hear that your experience with HomeSafe has been largely positive and that Armis and our technicians provided timely, professional service. It’s great to know your appliance repairs were handled smoothly and that you found value in your coverage. We understand your disappointment regarding the denied water heater claim and truly appreciate your understanding. Your feedback helps us improve, and we’re happy to know you still found the overall service worthwhile. If you’d like to discuss your coverage further, please contact our Customer Service Department at 1-800-332-4177 — we’re always here to help!
Reviewed Oct. 17, 2025
I’ve had HomeSafe for a year, and I heard about it through CarShield. I had a plumbing claim, and it went just as smooth as it could be. Submitting a claim was easy-peasy. It took two days from start to finish because they had to get parts. And everything has been working fantastic since the repair. I'm happy with the service.
Kris, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Reviewed Oct. 17, 2025
I heard of HomeSafe through CarShield. When I was talking to the lady who walked me through it, I thought that since the company is with CarShield, then it’s okay. I just needed something from it. It was very simple signing up with them.
Karen, thank you for the review, and welcome to HomeSafe! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Reviewed Oct. 17, 2025
When I signed up for Home Warranty, some information was misleading. According to them, if anything goes wrong with my AC unit, it’s $3,000 each for the inside and outside units. Then, I called them about my inside AC unit and an electrical issue with one of my outlets outside. Home Warranty came and found that the fan of my inside AC unit had to be replaced. I was also told that I was initially given the wrong information on the price and it was just supposed to be $3,000 for my complete unit. If both needed to be replaced, then I had to pay the difference out of pocket. I was fortunate that it didn’t happen.
Shiva, we appreciate you taking the time to share such detailed feedback about your experience with HomeSafe. We’re pleased to hear that the repair work on your electrical and AC systems was handled promptly and efficiently, and that you found the customer service team pleasant to work with.
We do apologize for the initial confusion regarding the AC coverage details and appreciate you bringing that to our attention. Your feedback helps us ensure that information shared with customers is always clear and accurate.
We’re glad to know you’re satisfied with the overall value and service, and we appreciate your recommendation. Please don’t hesitate to contact us at 1-800-332-4177 if you have any questions or need further assistance — we’re here to help.
Reviewed Oct. 17, 2025
HomeSafe had the best offer when I was looking for a warranty protection service for the house. I researched on the internet and asked people who they had for home warranty and how they liked them. When I reached out to HomeSafe over the phone, the customer service was perfect. It was seamless having someone come out and doing the work. The only thing that they don’t cover is old water heaters, but I understand that. Mine was from 1998, and it’s gonna have to replaced sooner or later. I like the company, overall.
Anita, thank you for sharing your positive experience with HomeSafe! We’re glad you found our website easy to use and our customer service helpful throughout your claim. We appreciate your understanding regarding coverage for older units and your kind recommendation. If you ever need further assistance, our team is always here to help.
Reviewed Oct. 16, 2025
We called HomeSafe when our oven wasn't working. They sent a gentleman out to check it, and he was really informative. They looked for parts it needed, but they couldn’t find it, so they sent us a check in the amount of getting a new one. The process took probably a couple of weeks, but it went really well. I didn’t have any issues with the replacement. I’m really happy with the cost of service. HomeSafe is very good.
Dan, we appreciate the time you took to leave a review! We’re glad the process went smoothly and that the technician was helpful and informative. It’s great to hear your stove replacement was handled quickly and without hassle. We’re always here if you need anything in the future.
Reviewed Oct. 16, 2025
My icemaker wasn't working in my freezer. I filed a claim for it and everything worked out beautifully.
Regina, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Oct. 16, 2025
My air conditioner’s capacitor went out. I called HomeSafe and they came right out the next day and took care of the problem. I’ve been with them for about a couple of years and this was my first time using it. I’m very happy with it.
Samuel, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Reviewed Oct. 16, 2025
I had an issue with my refrigerator and needed some plumbing work done. I put in a service request, which was an easy and simple process. Everything was clear. They found some companies to help and resolve the issue so I didn’t have to deal with that too much. They have some good contacts, which I was really happy and very satisfied about.
My husband was there when the techs came and he was satisfied as far as how to pay them for the portion that I had to pay. So everything worked smoothly and quickly. They’re pretty much on point and they told us what they needed. They have very good customer service overall.
Latonya, thank you for sharing your experience with HomeSafe! We’re glad our claims process was smooth and our technicians delivered professional, timely service. Your recommendation means a lot to us — we’re always here to help whenever you need.
Reviewed Oct. 12, 2025
I’ve been paying HomeSafe for a while, but the experience I had was terrible. Last week, I had a problem with the water heater. I called in, and they gave me a claim number. And I called back again and talked to a gentleman. He said that they’re gonna try to get somebody to look at it, but my contract calls for $65 to be paid to the person who comes out, and then they'll look at the problem, call back, get an authorization, fix it, and all I have to pay is $65. That’s what I was originally told.
This gentleman told me last week that because we had no hot water, the person they could get right away charges 125 instead of the 65. But he said they will reimburse it once they approve it. So, I told him that it's okay to use this guy if they’re sure that they’re gonna approve it. And this gentleman said that it should be no problem.
So, I waited all day, then the guy came. But it’s not his fault. He had other stuff. So, he checked it out, went out in his truck, called whoever he called at HomeSafe, then told me that it’s not covered because it’s an accessory. So, I called HomeSafe again and talked to a different person, and asked him why it wasn’t covered. He just told me that it’s not covered. Of course, I got angry. And I told him that I’ve been paying them for three years. When I had a garbage disposal problem, they took care of it after a couple of weeks. I also had an expansion tank for the hot water that they said was an accessory. And this one was a flood valve to prevent it from going all over the place, had the thing leaked, that they said is also an accessory.
I’m going to report it to Consumer Reports and the Better Business Bureau because it’s ridiculous. And there’s no appeal. This guy called me, and he made a decision that it’s an accessory. Then he wants to charge me. He told me that they can put a new one on and change all the pipes, but he wanted to charge me $950. So, I just told him that I’ll just text him when I want it done. And I haven’t.
We have another plumbing gentleman, not with HomeSafe, and he’s gonna do it. And I’m not sure exactly how much he’s gonna charge, but he’s gonna do it. In fact, I’m looking around for another company because this is the second time now that it’s not covered that I’ve been paying for. So, I’m not happy with HomeSafe.
Eugene, we understand how disappointing this experience has been and truly appreciate you taking the time to share your feedback. We know how important it is to feel confident in your coverage and the repair process.
While we don’t have control over what individual service providers charge for their service fees, we can reimburse amounts over the deductible for approved claims once the required documentation is submitted.
Please know that we’re continually improving our processes to make the experience smoother and more transparent for our customers. We appreciate your patience and the opportunity to address your concerns. If you’d like to discuss your situation further, our customer service team is here to help at 1-800-332-4177.
Reviewed Oct. 11, 2025
I filed a claim with HomeSafe, but it wasn’t covered. it was clearly in the book that it was not covered, But one of their agents thought that it might be and checked further, and it wasn’t covered. I understood that from the start. But anyway, but they were real good. Quick and great. I highly recommend them
Phil, we appreciate you sharing your experience! We’re so glad to hear our team was responsive and attentive throughout your claim process, and that you found the pricing and service exceptional. Your recommendation means a lot to us!
We’re here to ensure you have a clear understanding of your contract and to help with any questions that may come up along the way. Please don’t hesitate to reach out — our team is always happy to assist.
Reviewed Oct. 11, 2025
I know repairs can be really expensive, so I always get warranty in everything. I had CarShield on my car, and it’s because of them that I came across HomeSafe. They have a very simple claim process where I just call and put the claim in. They ask me if I have somebody licensed to do the repair or if I want them to get someone out. They follow up with that person and send the estimate to me. After they get their information, my hands are clear. The contractors they use are top 10. It’s really good.
I had two claims with them. One was my ice sheet went down. We already had someone who put it in years ago, and my husband wanted him to repair it. He fixed it, and the company paid him. No problem. Another claim was just so fast, and nobody called me. I love it. I tell everybody about them, that their cost monthly is really cheap and every appliance in the house, even the AC, is covered. Who wouldn’t pay 70 something dollars to cover all their appliances? They are excellent, and I would give them 100 stars.
Mary, thank you so much for sharing your experience! We’re thrilled to hear your claims were handled smoothly and that everything was fast, easy, and stress-free. It means a lot to know you trust HomeSafe and share your positive experience with others. We truly appreciate your loyalty and are always here whenever you need us!
Reviewed Oct. 11, 2025
I had something with another company, but they didn’t cover the major items. I saw the commercial with HomeSafe, so decided to try them. I have nothing but good results with HomeSafe. The only issue I had was someone tried to forge my credit card, so I had to delete that and give the company my new card number. A couple of times, I called, and whoever I spoke to was very courteous and kind.
I called them once for my glass top General Electric range. The first time, the guy who came out was a little gruff and had a horrible personality. I gave them a bad rating after that. They called me back and I told them if they come back, I’ll recant what I said. The next time, the guy had someone with him. He was very polite, and his whole attitude was much better than the first time. He asked if they could speak in their language, Russian or Slavic, which I was hesitant about. But they were very professional, put the unit in, showed me what was going on, and explained everything. I’ve had no problems whatsoever. I had a very positive outlook that everything was handled correctly.
Willie, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Reviewed Oct. 10, 2025
I bought HomeSafe because I needed somebody to take care of my appliances, and I have had good luck with them. My claims experience has been good. When I paid the guy to repair my air conditioner, they got it back to me fast. I also have not had any issues after a repair is done.
Dennis, thank you for sharing your positive experience with HomeSafe's claims process. We're delighted to know that our team impressed you with the quick repairs and efficient service. Ensuring minimal wait times and effective resolutions is our priority, and it’s wonderful to hear we've met your expectations. We truly appreciate your recommendations and look forward to continuing to provide reliable support!
Reviewed Oct. 10, 2025
One of my insurance companies referred me to HomeSafe, and their prices were better than the other home warranty companies. The signup process did not take long, and everything went smoothly. Having them is important so I would not have to come out of pocket if something goes wrong in my home. I will refer a friend.
Martel, thank you for sharing your feedback! We’re glad to hear your sign-up experience went smoothly and that your plan has brought you peace of mind. It’s wonderful to know you’re satisfied with our service so far — we truly appreciate your trust in HomeSafe!
Reviewed Oct. 10, 2025
I got HomeSafe but I haven’t been able to use it. I’ve called them trying to get some service out here but it was never successful. I filed a claim about issues concerning my refrigerator, my garbage disposal and my washer. But the last three tries, no one ever came out. They told me to find somebody to come out and fix my service and contact them back. But I’m paying them to search for somebody and I work 12 hours a day. By the time I get off of work, I can’t call anyone.
I had to pay $800 out of pocket to get my washer fixed. I couldn’t deal with not having my washing machine because my clothes need to be washed. The door was locked and I couldn’t get the clothes out. It had started smelling.
My refrigerator is still not making ice and my garbage disposal is still messed up. I have to pay that out of pocket so I have to wait till I get paid again to get this fixed. Overall, my experience has been very terrible. I call to submit a claim and getting through is not quick. It wasn’t too hard but I had to be patient and wait a minute till they come on the line.
Antonio, we’re truly sorry to hear about your experience and understand how frustrating it must have been. Your feedback is very important to us, and we appreciate you taking the time to share it.
Please know that we’re continuously working to improve our processes to provide faster, smoother, and more reliable service for our customers. If you have any further questions or concerns, our customer service team is here to assist in any way we can. You can reach us at 1-800-332-4177, and we’ll be happy to help.
Reviewed Oct. 10, 2025
My wife's been with American Home Shield for years. And they were just screwing us around, kept going up and up. So, we decided to change to HomeSafe, and the experience we've had with them has been so far terrible.
The sensor of the air conditioner worned out, and they didn't cover it. I would need to pay for it to be replaced, and it cost me $1,000 to fix it, with a total of $9,000.
It was not hard to get through their actual representative for assistance. They said that was a mistake, as they were supposed to cover $700. Then somebody sent a check for $600 and some odd dollars. I'd like to be paid, and get my $700 back.
Richard, we understand how disappointing this experience must have been and truly appreciate you taking the time to share your feedback.
After review, it appears coverage was applied only to the parts listed under your contract, while the service provider recommended a complete replacement. We know how frustrating that can feel, and we want to make sure you fully understand how your coverage applies in situations like this.
Please contact our customer service team at 1-800-332-4177 — we’ll be happy to review your claim, explain the contract details, and address any questions or concerns you may have.
Reviewed Oct. 10, 2025
I’m on disability and on a fixed income, so I wanted to have my appliances covered, and I got HomeSafe warranty for a good price. And it’s wonderful to know that if something should break down, HomeSafe will help me.
Deborah, thank you for sharing your heartening experience with HomeSafe. We're delighted to learn that setting up the warranty was convenient and well-suited to your financial needs. Ensuring accessibility and a seamless experience is a top priority, and we're grateful to know you found great value in our coverage and service. The satisfaction of your positive interactions with representatives and the affordability reflects exactly what we aim for. Should you need any further assistance, know that we're here to offer continued support. We look forward to serving you and appreciate your confidence in us!
Reviewed Oct. 10, 2025
I had to buy a new washing machine and I saw an advertisement and I realized most of the appliances are a few years old so I decided to get some coverage. If your appliances are getting old, I recommend people look into getting Select Home Safe.
Judith, thank you for your review. We’re happy to hear the HomeSafe sign-up process was simple and seamless for you. It’s great to know that your positive experience with CarShield helped guide your decision—protecting what matters most is always a smart move. We appreciate your trust and recommendation!
Reviewed Oct. 10, 2025
We have only had HomeSafe since September 26th of this year. The purchase process was really good. My wife was really impressed with everybody she talked to. We haven't made a claim at all and we haven't used anything yet.
Fedrick, thank you so much for your kind words! We’re delighted to hear that you and your wife had such a positive experience with HomeSafe, and that our team helped make everything smooth and welcoming. We truly appreciate your trust and look forward to continuing to take great care of you both. Thank you for choosing HomeSafe!
Reviewed Oct. 10, 2025
The service has been good. The icemaker went bad, and HomeSafe was right on it. They sent a technician out, and he replaced it. It went bad again, they sent another technician out, which I paid another $65 for, he replaced it again, and it never worked. The freezer wasn’t getting cold enough to make the icemaker work, a that’s what the problem was. I don’t know if the second guy checked the freezer temperature or not because I wasn’t in the room, but he came out three more times, and finally said the card was bad. HomeSafe sent me a check for $835.
The icemaker issue wasn’t a big deal for me because I could live without it. The only thing is the time it took to get the repair done. Had it been a major item like a hot water I’m not sure how that would have been. But I was more than happy with the service I got.
Donald, thank you for sharing your detailed feedback! We appreciate you taking the time to describe your experience and are glad to hear that, despite the challenges with your ice maker, our team was able to make things right and that you’re satisfied with the outcome.
We understand how important timely repairs are—especially for essential appliances—and we’re continually working to improve our processes to ensure faster, smoother resolutions for our customers. Your insight is incredibly valuable as we strive to enhance our service.
We truly appreciate your trust and are delighted to know you plan to renew with HomeSafe . We look forward to continuing to provide you with reliable protection and great service!
Reviewed Oct. 10, 2025
The HomeSafe representative was friendly, helpful and a good salesman. He assured me I could pick any contractor I wanted, and if I couldn’t find anybody, HomeSafe would help me find one. The the co-pay is a little bit more expensive, but the monthly rate is cheaper. I haven’t had to use it yet, but everything is covered.
Stacey, thank you for sharing your experience with HomeSafe. We're delighted to hear that our representative made a positive impression and that you appreciate the flexibility and affordability our plans offer. Understanding the importance of choosing your own service provider is why that option exists, and it's great to hear this flexibility stands out to you. Although you haven't utilized the service just yet, we're committed to delivering excellence and are here whenever you need us. Don't hesitate to reach out for any assistance or questions in the future. Welcome to the HomeSafe family!
Reviewed Oct. 10, 2025
My house is really old. So, I signed up with HomeSafe. It was fine, and I had no problems with it. I had a home protection plan once a long time ago, and I thought maybe it might be a good idea to get it again. If you need it, get it.
Debora, thank you for taking the time to leave a review! We’re thrilled to hear that our representative provided professional and courteous service during your sign-up process. We understand how important it is to have peace of mind with a home protection plan, especially for older homes, and we’re glad you chose to secure your home with us. Your recommendation means a lot to us, and we’re actively aiming to earn that 5-star experience with ongoing support. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Reviewed Oct. 10, 2025
The first young man that called me from HomeSafe was very unprofessional. He just kept calling me at the wrong time during my working hours. I told him several times to call me after 4:00 and he never called. The next time he called in the middle of work again, I told him to take me off their call list. I guess because the calls are recorded, a different person called me at the time I was available. We talked and I got signed up.
I got the coverage because I know how costs can add up and how things can break down, especially being a homeowner. It's always good to have the extra layer of protection.
Troy, thank you for your feedback! We’re glad our team was able to connect with you at a convenient time and make the sign-up process a positive experience. We appreciate your trust in HomeSafe and look forward to providing the reliable protection and peace of mind you deserve!
Reviewed Oct. 8, 2025
It was amazing how quickly I was connected to a plumber when I was in distress. The service was fast, kind, and reliable. Thank you so much for helping me right when I needed it most! I would recommend you take advantage of having them be your backup.
Juana, thank you so much for taking the time to share your uplifting experience! We're delighted to hear that you found our service fast, kind, and reliable at a moment of need. Ensuring our customers feel supported, particularly during distressing times, is our top priority. We're here whenever you need us, and we truly appreciate your kind feedback!
Reviewed Sept. 25, 2025
Before I retired, one part of my work involved working with the security people, and I would do the floor plans for them. So, I got familiar with the terms and what they look for with the devices. When I saw HomeSafe, it sounded like the things that they had introduced me to. HomeSafe seemed flexible and easy enough to install it yourself if you wanted. The parts are sitting in a box 20 ft from me, and the guy is coming tomorrow to do the install. I've got a couple places where the device is going to be up high, and I'm not getting on that ladder if I don't have to, so that made it nice. The one thing that upset me is I had an install scheduled and I got a call the day before that the tech needs to reschedule and it’s gonna cost me $20 more on special days. So, the installation group that was recommended is screwing over customers.
David, thank you for sharing your thoughtful review and choosing HomeSafe. We're delighted that our package and its offerings matched your requirements and professional background. However, we'd like to address the scheduling discomfort you experienced. Please accept our apologies for any inconvenience with the rescheduling and additional charges. If there's anything we can do to assist further and enhance your experience, don't hesitate to reach out to our customer service team. We're here to help you enjoy an effortless setup.
Reviewed Sept. 25, 2025
HomeSafe was excellent. We had a backed-up sewer pipe and it was semi-urgent 'cause we had shit from the sewer lines backing up into the shower, into the bathtub downstairs, and we couldn't wait around to send in a request to HomeSafe to get an appraisal and approval. We had to get somebody in here ASAP. We got somebody in that same day, and he spent half the day here, but got the pipe unclogged and saved the house.
After the fact, I called somebody at HomeSafe and they said, "Send the invoice, and we'll have our guy look at it, and we'll send you a check." I sent the invoice in, and they covered it, no questions asked. That was impressive. It was simple and quick. The whole process took 10 days until I got the check. I've been with HomeSafe for three years, and I haven't had any other claims. I had one broken dishwasher, but I managed to fix that on my own, so that was canceled.
John, we’re thrilled to hear your claim was handled quickly and smoothly! It’s great to know that even during an urgent situation, you received efficient support and a hassle-free reimbursement. Thank you for being a loyal HomeSafe customer for the past three years—we truly appreciate your feedback and trust in us.
Reviewed Sept. 25, 2025
I have CarShield and they had a pamphlet about HomeSafe. I called and signed up for the home warranty, and they've been drafting the payments on my credit card.
Julia, thank you for sharing your experience, and we apologize for the inconvenience regarding your contract. We have emailed you a copy and will also be sending another copy in the mail. Please allow up to 10 business days to receive it, and let us know if you do not receive it within that time frame. We’re here to help and ensure you have everything you need for a smooth HomeSafe experience.
Reviewed Sept. 25, 2025
HomeSafe is a good company. I call their customer service when I file a claim. They process it and get someone out here to look at the product.
Willie, thank you for taking the time to share your feedback. ! We’re glad to hear that filing claims has been straightforward and that our customer service has been helpful and responsive. We appreciate your honest feedback on pricing and service—it gives us valuable insight as we strive to provide the best experience possible. We’re thrilled to know you trust HomeSafe and sincerely appreciate your willingness to recommend us to others!
Reviewed Sept. 25, 2025
HomeSafe was on television. When I called HomeSafe, the representative answered all my questions. I received a copy of the contract. Overall, the process of signing up was smooth, and I'm satisfied with the experience.
Deborah, we’re glad your questions were answered thoroughly and that you found the sign-up process smooth! We appreciate your feedback and are happy to know you’re satisfied with your experience. We look forward to serving you in the future!
Reviewed Sept. 25, 2025
Getting HomeSafe is a good deal. We had a different company before, but HomeSafe had a better offer, so we jumped to them. It doesn't matter who I'm going to pay. I'm gonna pay the best coverage and price. I've had HomeSafe send a contractor once. We had a machine that wasn't working. I called and told them what was going on, and they reached out to whoever they have in my geography who then contacted me and was here in a reasonable period of time. I paid money upfront, and once the work was done, HomeSafe sent me a reimbursement check. I'd recommend them to a friend.
Steven, thank you for sharing your experience and for choosing HomeSafe! We’re glad your claim was handled smoothly and that our team provided efficient, responsive service. We appreciate your feedback and recommendation!
Reviewed Sept. 25, 2025
I'm happy with HomeSafe. I made a claim for our messed up dryer over six months ago. It took the contractor a week to get everything finished. Other than that, everything is good. I like the cost.
We appreciate the time you took leave a review! We're delighted to hear that you found the claims process efficient and that our technicians provided professional service. We strive to offer fair pricing and exceptional customer care and are thrilled to know your experience met these expectations. Your willingness to recommend us is highly valued and appreciated. If you ever have additional feedback or need assistance, don't hesitate to reach out. Thank you for choosing HomeSafe!
Reviewed Sept. 25, 2025
Everything has been fine with HomeSafe. I have them for a couple of months and I've had nothing negative happen at this point. For a service call, it's $150, which is more than twice what I was paying before. But the service I was getting before was terrible. I started in September last year and they still have not fixed my ice maker in my machine. There had nine different people coming out and I had nine service calls but no one could fix it. So, I sent a letter to the Better Business Bureau on them. With HomeSafe, I have not yet made a claim. But so far, their customer service has been easy to deal with.
Barbara, thank you for choosing HomeSafe and for sharing your experience! We truly appreciate your trust in us, especially after your challenges with another company. Our customer service team is here to ensure you feel secure and informed about your coverage, and we encourage you to reach out with any questions regarding your deductible or what’s included in your policy. We’re committed to providing reliable, knowledgeable support and making sure your experience with HomeSafe is smooth and hassle-free.
Reviewed Sept. 25, 2025
I was doing CarShield then I came across HomeSafe. Their claims process has been exceptional, so far. My last service call was in regards to my oven and they recommended a company that was amazing. They did something I didn't know was possible, and now, if I need the service again, I look forward to doing it again. They were the ones who contacted me after I placed the tickets and they did everything through HomeSafe. I didn't have to do anything except pay the $69. I also didn't have to pay additional money and wait for a check as reimbursement. They took care of everything.
Hector, thank you for sharing your experience! We truly appreciate you taking the time to leave such positive feedback. It’s wonderful to hear that the service exceeded your expectations and that our claims process was smooth and straightforward. Your recommendation means a lot to us, and we’re thrilled to know you value both our service and pricing.
Reviewed Sept. 25, 2025
HomeSafe is a good company to switch to. They were a little cheaper than everyone else. I had a claim on my stove. I paid my little deductible and the guy came out to assess it, came back and fixed the problem. When I tried to leave HomeSafe because it got too expensive for me, the agent said, "Let me see if I can find something else for you," and she did. HomeSafe was very persistent. They did not let me leave and tried to find something good that is suitable for my pockets. That's why I've been okay with them.
Cassandra, thank you for taking the time to leave a review and share your experience! We truly appreciate your positive feedback. Your input means a lot to us, and we look forward to continuing to serve you.
Reviewed Sept. 25, 2025
I submitted a claim with HomeSafe for a washing machine which was taken care of almost a year ago. The washing machine went out. I had somebody come out and take a look at the washing machine. I paid to get another washing machine out of my own pocket. I didn't know HomeSafe would even pay for it. They were supposed to refund me that but I never could get ahold of anybody at the time. It took almost four months. The next thing I knew, I got a call from somebody at HomeSafe who said they have been trying to reach me. But they didn't have the right email address. They had my significant other's email instead of mine. HomeSafe refunded me. I was shocked. I thought that was a joke. A couple of weeks laer, I got a check. I had to call back and say, "I'm sorry."
Anthony, thank you for sharing your experience! We’re glad everything was resolved and that you received your refund. We apologize for the confusion with the email mix-up, but we’re happy it was corrected and that you found HomeSafe to be reliable. Your feedback is greatly appreciated!
Reviewed Sept. 25, 2025
Having our home warranty with HomeSafe is a great idea, especially if you have an older home with older equipment. My husband heard about HomeSafe and we signed up with them two years ago. The first year we never submitted a claim. Now, everything's breaking, so we've been submitting claims. All of them have been handled well.
Mrs, Reggio, thank you for your review! We’re glad our service has been helpful and that our team has met your expectations. It’s wonderful to hear you feel confident recommending HomeSafe. If you ever have questions or need assistance, we’re always here to help!
Reviewed Sept. 25, 2025
HomeSafe has been great and they should keep doing what they're doing. I had problem with my washing machine that's an off-brand and right now, I'm dealing with one of their contractors. I've got to find my own person to fix my washing machine. It took a month for them to come out and when they did, he told me how much it was going to cost and that they probably wouldn't repair. He said HomeSafe would probably just replace it with a new one. When they contacted him about the estimate, he was supposed to send it and now he just won't answer the phone or their emails. HomeSafe tried to find me somebody else but they couldn't. So, they sent me an email with all the information they need, if I find someone else to do the repair and that way, they can reimburse me.
Royce, thank you for sharing your experience. We sincerely apologize for the frustration your last claim has caused. Unfortunately, we have no say in whether a service provider chooses to work with us or how they choose to operate, but we are actively working to improve this process to make it smoother for our customers. We’re glad to hear that HomeSafe has been responsive and helpful despite the challenges, and we appreciate your patience. Your feedback is valuable to us.
Reviewed Sept. 25, 2025
I thought we needed a home warranty and decided to buy one from HomeSafe. The rep I talked to was fine and I was given a copy of the contract. So far, I am very satisfied with their service and I would refer them to friends and family members.
Barbara, thank you for your kind feedback! We’re glad our process has been smooth and reliable, and it means a lot that you feel confident recommending HomeSafe. If you ever need assistance, we’re always here to help!
Reviewed Sept. 21, 2025
Very disappointed with this company, I signed up and with-in couple days found I wanted to cancel service, I emailed cancellation and was continuously billed. I filed a claim and got the run around for several days, was assigned a repair person who came out diagnosed problem, overcharged me my co pay fee & has not returned to do repair.
Margaret, we apologize for the frustration you’ve experienced. We understand how disappointing it can be to encounter issues with billing and claims, especially when a repair has not been completed. We encourage you to contact our Customer Service team at 1‑800‑332‑4177 so we can review your account, address the billing concerns, and assist with getting your repair completed.
Reviewed Sept. 21, 2025
Paid extra for pool pump coverage. filed claim when pump failed in May 2025. They denied my claim 3 times stating hurricane damage from Oct 2024. This company takes your money and will not pay claim. Made several calls and no one would help me. No one would call me back. There is not a supervisor or Manager that you can be transferred to. Sent pictures showing it was not from water damage or power surge as they claimed it must be from. The internal wires were not burned.
The pump was 5 years old and had normal wear on it. When you pay extra to cover a product or appliance, your claim should not be denied. Every time they requested more proof we sent it in. They left us waiting for 3 months. Meanwhile the pool was unfiltered during this time. We were covered up to $2000. We paid out of pocket $2125.00 because they refused to pay out on the policy. I would recommend that you look for another Home Warranty Company. This company is a scam.
Gail, we apologize for the frustration this situation has caused. According to the claim, it was denied due to the exclusions in your contract regarding rust and corrosion, as noted in the photos provided by the service provider. We understand this is disappointing, especially after paying for additional coverage. We encourage you to contact our Customer Service team at 1‑800‑332‑4177 so we can review the claim with you, address any questions, and ensure you have a clear understanding of your coverage.
Reviewed Sept. 12, 2025
In the past, I got protection for my vehicle and I was kept on the company's database. After a few months, I canceled the service but I was still receiving communications, until the point that they sent me something about home warranty protection. I decided to join HomeSafe and became a member. This is my primary residence, and since I'll be a few months away because of an assignment I took, I had the idea of renting the house. I wanted to have everything covered, but I ended up not renting the house, so I'm just using the home warranty for my own benefit. It's only been three months and thank God, I haven't needed to open any claims so far. At this point, I haven't used the home warranty, but I have already referred a family member that bought their home warranty as well. HomeSafe was able to give a good quote into the coverage the person was looking for, and they decided for the plan.
Cristiane, thank you for your feedback! We’re glad you’re enjoying the peace of mind your coverage provides and appreciate you referring your family. Please reach out anytime if you have questions or need assistance—we’re here to help.
Reviewed Sept. 7, 2025
They denied what they promised they would cover. I paid 2 years of service to this company. But when it came time to use them, they denied all my claims. I paid over $800 out of pocket for what they said they would cover.
Carlos, we apologize for the frustration you’ve experienced. Our records indicate that your claim is currently under review pending certain documentation. For more information and assistance, please contact our Customer Service team at 1-800-332-4177. We’re here to help in any way we can.
Reviewed Sept. 3, 2025
So far, I've filed a few claims with HomeSafe, including a plumbing issue. And I’ve been very happy with HomeSafe so far. I like that I can reach a knowledgeable and confident human being easily. I also find their reps very professional and confident. I also like that I can pick my own company for my claim and I just have to let HomeSafe know who it is.
Thank you so much for sharing your experience! We're thrilled to hear that the claims process has been smooth and that our team has been able to assist you promptly and professionally each time. We know how important it is to speak directly with someone who listens and understands—especially when it comes to your home—and we're glad we could deliver that level of service.
It's also great to hear that you value the flexibility to choose your preferred technicians and that our pricing transparency stands out. We truly strive to honor our commitments and make home protection as stress-free as possible.
Your recommendation means a great deal to us, and we're grateful to have earned your trust. If there's ever anything you need, just know we're always here to help.
Reviewed Sept. 3, 2025
Homesafe did all the work during the signup process and it was an easy transition from my previous home warranty company. It's been about a year since I got Homesafe and while I haven't used them, I know that there's a website for claim submissions.
We’re so pleased to hear that your transition from your previous warranty provider to HomeSafe was smooth and that our team made the sign-up process easy and reassuring. It’s great to know our customer service left a strong first impression—that’s exactly the kind of confidence we hope to instill from day one.
Even though you haven’t needed to file a claim yet, we’re here and ready to support you whenever the need arises. We also appreciate your honest feedback on pricing and are glad to hear you found it fair and competitive.
Thank you again for choosing HomeSafe—we look forward to being here when you need us!
Reviewed Sept. 3, 2025
When my washer went out, I set a claim up by phone and the customer service was fine. They told me I could find a repairman of our choice ‘cause we're out in the middle of nowhere. We got our own repairman out and got everything taken care of. They paid him directly. Overall, I'm happy with HomeSafe, and I've given their number out to a couple other family members so they can sign up.
We’re thrilled to hear that your experience with HomeSafe has been smooth and positive—especially when it came to your washer repair. We're glad the option to choose your own technician made things more convenient given your location, and that we could make the process seamless by working directly with them.
It’s wonderful to know our customer service team communicated clearly and that your claim was handled efficiently. Your trust and willingness to recommend us to family means a lot, and we’re honored to be your home warranty provider.
We’re here whenever you need us and look forward to continuing to support you!
Reviewed Sept. 3, 2025
I had an incident recently with HomeSafe regarding reimbursement. I filed a claim and I got my serviceperson out. Everything was taken care of. I paid for it out of pocket. They approved it and said they would send me my reimbursement. They sent me my checks and I asked them not to send it to a certain address. They did, but it never arrived. I called them and they said they were gonna send it to my other address. It never arrived. Eventually, they wound up direct depositing it two months later. So, I wasn't really satisfied with that and it left a bad taste in my mouth. Other than that, the service has been pretty good.
We truly appreciate your honest feedback and the opportunity to understand what went well—and what didn’t—during your recent claim.
While we’re glad to hear the service side of your claim was handled promptly and that our team was able to get a professional out quickly, we sincerely regret the frustration caused by the reimbursement delays and the mishandling of your address request. That’s not the smooth, dependable experience we aim to provide, and we understand how disappointing and inconvenient that must have been—especially having to wait over a month for resolution.
We’re grateful for your patience and are glad the matter was ultimately resolved through direct deposit. Please know that we’re actively working to improve the speed and accuracy of our reimbursement process so this kind of issue doesn’t happen again.
Thank you again for your feedback and for giving us the opportunity to improve. We hope your experience moving forward reflects the level of service and reliability you expect and deserve from HomeSafe.
Reviewed Sept. 3, 2025
HomeSafe was cheaper than what I had. I've been protected for five months now. I had a recent claim on my air conditioner. They put a motor, a fan, and a capacitor, and it's functioning fine now. The only thing I don't like about HomeSafe is they couldn't find anybody in my area and I had to find someone to do it. But who I found did a really good job. If I needed something else done like it, I would definitely contact him again. I live in Portage, Indiana, which is 30 miles from Chicago, and the only places that HomeSafe could find were on the northwest side of Chicago, which would have been more like 50 miles. So, they let me find my own.
We’re glad to hear that your air conditioner is back up and running and that we were able to provide the necessary parts to complete the repair. It’s also great to know that, despite the initial challenge in locating a nearby contractor, you were able to find someone who did an excellent job.
We understand how important it is to have reliable support in your area, and while we’re always working to expand our network of service providers—including in regions like Portage—we truly appreciate your resourcefulness and patience throughout the process.
Thank you for choosing HomeSafe!
Reviewed Sept. 3, 2025
I like that HomeSafe gives me the flexibility of choosing my own provider. I like the quick timeliness of it. I love the coverage that it offers. I don't get the runaround that my previous home warranty had. I love the flexibility that it gives me, too. I did file one claim and it was handled quickly, professionally, and it was a seamless process. They walked me through the process. They also told me at the end everything that was to be expected and I was quite pleased. I love HomeSafe and recommend it to anybody.
We’re truly honored that you chose to make the switch to HomeSafe after 14 years with another provider. It’s great to hear that the flexibility to choose your own service provider stood out to you—that’s one of the key benefits we’re proud to offer.
We’re also thrilled that your first claim experience was handled quickly and professionally, and that our representatives were able to guide you every step of the way. Providing clear communication and a hassle-free experience is exactly what we strive for.
Thank you for your trust, your recommendation, and for being a part of the HomeSafe family.
Reviewed Sept. 3, 2025
I contacted my AC people. They came out and they told me what was wrong. Then I called HomeSafe, told them what was wrong, and they cut me a check for what the repairs could have been. They basically just paid for the condenser and compressor. But I had to replace the whole thing anyway so that was what I did. HomeSafe was great. There was no lag time whatsoever. They listened to me, took the information, and sent somebody out to take a look. There was no issue at all. They also give me a fair price which is comparable with everybody else.
We’re so glad to hear that your time with HomeSafe has been positive and that our team was able to support you during your AC issue. Even though a full replacement was ultimately needed, we're pleased we could assist with the critical component and help ease the burden.
It’s great to know that our customer service team provided timely, attentive support and that the process felt seamless from start to finish. Exceeding your expectations is exactly what we strive for.
Thank you for choosing HomeSafe—we’re grateful for your trust and are always here when you need us!
Reviewed Sept. 3, 2025
HomeSafe has been on the spot. They answered my calls and they sent me the right people. They fixed whatever was broken and we had no problem. If they want to lower the price, that would be nice. But so far, so good. When I need a service, I call the number and put in a claim. The contractors they sent out were excellent. I recently had a claim for my microwave. The techs couldn't fix it and they gave me a new one. I told my friends that if they ever needed a protections contract, that's where to go. If there is a problem, they take care of it and they work with you.
We’re truly delighted to hear that your experience with HomeSafe has been such a positive one. From quick response times to quality contractors and smooth claim handling, it’s great to know we’ve met your expectations—and even more rewarding to hear that we’ve made a strong impression compared to your previous provider.
We’re especially glad we could resolve your microwave issue quickly and efficiently with a replacement. At HomeSafe, we’re committed to making the claims process as hassle-free as possible and ensuring that our customers feel supported every step of the way.
Thank you for choosing HomeSafe and for sharing your experience.
Reviewed Sept. 3, 2025
Any dealings I've had with HomeSafe, I always got a pleasant person and they provide good customer service. I had a claim on my refrigerator and it had to have a new compressor put in it. They took care of that. I've also had trouble with an electric dryer and they replaced it because the repairman said it couldn't be fixed anymore. They have handled both claims quickly and professionally. Their website is also easy to use. I told people about how good they were and that they need to sign up for HomeSafe.
We’re thrilled to hear that your experience with HomeSafe has been consistently positive—from your very first phone call to the resolution of your claims. It's wonderful to know that our team’s professionalism, friendliness, and efficiency have made a lasting impression.
We’re especially glad we could assist with both your refrigerator and dryer issues quickly and effectively. Providing reliable support when it matters most is exactly what we strive for.
It’s also great to hear that you’ve found value in both our service and our online platform—we designed it to make managing your coverage as easy as possible.
Thank you for trusting HomeSafe and for being a valued customer. We're always here when you need us!
Reviewed Sept. 3, 2025
I canceled my HomeSafe plan. It's the most ridiculous thing I've ever heard of. I'm paying them, they replace a part or an appliance, and they get to keep it. They legally own it then. I'm paying them to replace the part that they now own when I'm paying them. How come I can't keep the part if I'm paying them? If I take their appliance with me and I move, they can legally arrest me for theft. It's in the contract. If they replaced the washing machine. It's no longer my washing machine.
We’re truly sorry to hear that your experience didn’t meet your expectations and that it led to the cancellation of your service. We understand how important it is to feel fully confident in the terms of your coverage, and we appreciate the opportunity to clarify.
To address your concern—HomeSafe does not claim ownership of any appliance or part that is replaced under your warranty. Once an item is replaced, it belongs to you. The section of the contract you're referring to simply allows us to assume financial responsibility during the shipment process. This ensures that if an appliance arrives damaged, we’ll handle the replacement accordingly.
We apologize for any confusion caused by the wording in the contract and truly regret that this misunderstanding impacted your overall experience. Your feedback helps us improve the clarity of our communication and documentation.
Thank you again for giving HomeSafe a try and if you change your mind and wish to set up coverage again, don't hesitate to give us a call.
Reviewed Sept. 3, 2025
Filing claims to HomeSafe was a very easy process. I do it by phone and their representatives were very cooperative, forthcoming, and my claim came back easily and fast. HomeSafe found me a contractor very fast, and communication was widely open. They had to replace my alarm system. They replaced some ceiling fans and replaced the washing machine. They did a good job. I'm not particularly fond of paying that monthly rate. It costs more than what I had before, but the service is worth it.
We’re so pleased to hear that your experience with HomeSafe has been smooth and straightforward—from setting up your service to filing claims and receiving prompt assistance. It’s great to know that our team was able to quickly help with your alarm system, ceiling fans, and washing machine.
We truly appreciate your trust in making the switch from HomeServe, and we’re glad our service has made a positive difference. While we understand the monthly cost is a bit higher, it means a lot to hear that you feel the quality of service justifies the value.
Thank you for recommending HomeSafe! We're proud to be your home warranty provider and are always here when you need us.
Reviewed Aug. 31, 2025
He came back and said that because I had waited so long, they were going to direct deposit the check instead. I told them that’s what I wanted. Long story short, I had to borrow money to buy the refrigerator and needed to repay it. Now the money has been direct deposited into my account, and I truly appreciate that.
It’s been settled, and I was able to get a very good refrigerator for what they gave me. HomeSafe has come through, and I appreciate their service.
We’re glad to hear that you chose HomeSafe for our warranty coverage and that, despite the initial hiccup with your refrigerator claim, the situation was ultimately resolved to your satisfaction.
We understand how stressful it can be to go without a major appliance, and we appreciate your patience and persistence as our team worked to correct the issue. While we regret the delay, we’re happy we were able to accommodate your request with a direct deposit and help ease the burden.
Your positive comments about our customer service and appliance quality mean a lot to us. We’re always working to improve, and your experience reminds us how important responsiveness and flexibility are to our customers.
Thank you again for choosing HomeSafe—we’re here whenever you need us.
Reviewed Aug. 31, 2025
I’ve been with HomeSafe for at least a year. I chose them because I found them to be pretty substantial among the different warranty companies I investigated. The representative that I spoke with was knowledgeable about the product, and the sign-up process was easy with no problems.
We’re thrilled to hear that your experience over the past year has been smooth and positive—from the sign-up process to navigating our website. It’s also great to know our representative was able to provide the information you needed clearly and confidently.
We’re committed to making home protection as simple and stress-free as possible, and we’re grateful to have you as part of the HomeSafe family. If you ever need anything, we’re just a call or click away!
Reviewed Aug. 31, 2025
It’s always important to have home coverage cause you’re not renting the home, you own it. HomeSafe acted like they covered everything and that they were a good insurance company. They also had a reasonable rate. But their warranty doesn’t cover that much that’s why I don’t have it anymore.
We’re glad to hear you found our coverage to be a good fit for your home protection needs and that the sign-up process went smoothly. A 4-star rating means a lot, and we’re always looking for ways to earn that perfect 5.
We appreciate you choosing HomeSafe and look forward to being here whenever you need us!
Reviewed Aug. 31, 2025
HomeSafe called me because I had coverage under another company with them. The coverage I had previously which I’ve had for six years did not follow through and didn’t cover anything I had that broke down like my hot water heater or my heat pump. I talked to HomeSafe and I asked them explicit questions like if they would cover something or if they think something is wrong. They answered every one of my questions and I appreciated all the answers they gave me.
I’ve only been protected with them for four months and I just made my first claim with them yesterday. My heat pump went out so I called it in. They’re working on getting information from the company that put my new heat pump in to see if they can cover it. But the person I talked to said she was quite sure they could cover most of it.
We’re sorry to hear that your previous coverage didn’t live up to expectations. It’s frustrating when you count on protection and don’t receive the support you need, especially during stressful moments like major system breakdowns.
That’s why we’re especially glad to know your experience with HomeSafe has been reassuring so far. We’re committed to providing clear, honest communication and dependable service, and it’s great to hear that our representative took the time to answer your questions thoroughly and guide you through your first claim.
While the final decision on your heat pump claim is still in progress, we’re confident that our team will continue doing everything they can to support you through the process. Your trust means a lot to us, and we look forward to continuing to provide the reliable protection and peace of mind you deserve.
Reviewed Aug. 31, 2025
I wanted to get the coverage just in case anything should happen to my appliances. I’ve had HomeSafe for about a year now so I don't have to worry about being broke from the high cost that something might be if it breaks down. Like an air conditioner could be very costly, and instead of me having to come straight out of pocket to pay for a new one, I can fall back on that. I just have to pay the deductible and go from there.
We’re so glad to hear that HomeSafe has provided the peace of mind and protection you were looking for. Knowing that we’ve helped ease the burden of unexpected repair costs is exactly what we strive for.
It’s also great to hear that the sign-up process was smooth and efficient—we appreciate your recommendation and your trust in our service.
Thanks again for being a valued HomeSafe customer.
Reviewed Aug. 31, 2025
I had CarShield, and the representative was very nice and talked me into getting HomeSafe.
We’re happy to hear that your sign-up experience was smooth and that our representative made a great impression. Providing a helpful and hassle-free experience from the start is important to us, and we’re glad we delivered.
We appreciate you choosing HomeSafe and look forward to being here whenever you need us!
Reviewed Aug. 30, 2025
But I wanted to get them because sometimes I have appliances that break down, like the garage door openers.
And all that was explained to me was that when I pay a deductible, they would come out and assess the damage or whatever needs to be done, and it would be repaired.
I haven't really experienced HomeSafe yet because I haven't had any problems. So, all I can tell them is that I signed up.
We’re so glad you learned about HomeSafe through CarShield and decided to join us. It’s great to hear that your sign-up process was smooth and that everything was clearly explained. Having a plan in place definitely brings peace of mind when it comes to protecting your home and appliances.
Even though you haven’t had to file a claim yet, we’re here whenever you need us. Our goal is to make the process as simple and stress-free as possible should anything ever come up.
Thanks again for choosing HomeSafe—we’re happy to have you with us!
Reviewed Aug. 30, 2025
I got HomeSafe, and I was very satisfied. Their price is doable and very reasonable because of the vast coverage they have. My washing machine broke. It was old, so they sent a replacement. It cost me $100, and I got a brand new washing machine.
I made the request both online and by phone. Their website was easy to navigate. I'm not really computer savvy, and I was able to run right through it. I also called to make sure everything was on the go. They even called to follow up on another deal that I had.
I would absolutely tell others about my experience.
Thank you so much for sharing your delightful experience with HomeSafe! We're thrilled to hear that we've been able to meet your needs promptly and effectively, providing you with top-notch customer service. The $100 for a new washing machine sounds like an excellent outcome and we're glad it worked out seamlessly for you. It's wonderful to know that our website's user-friendly setup has made managing services even smoother for you. Your faith in our comprehensive coverage and your overall satisfaction motivates us to maintain and improve our service every single day. Please don't hesitate to reach out if you need anything further. We’re here for you and always happy to help!
Reviewed Aug. 30, 2025
HomeSafe called us and we just thought it was a good idea to get a home warranty. The sales representative answered my questions and I got a copy of the contract.
Thank you for sharing your positive signing-up experience with us! It's delightful to hear that the enrollment process went smoothly and that our representative was able to address all your inquiries satisfactorily. Your feedback is invaluable as we continuously strive to provide excellent service, and we’re thrilled to have you choose HomeSafe. If you have any further questions or need assistance at any point, please feel free to reach out!
Reviewed Aug. 30, 2025
I’ve been using HomeSafe for a few months now. I signed up with them because I have my car through CarShield. Submitting a claim is very easy—I call, explain the issue, and they connect me with a repair company that schedules the service. The contractor who worked on my ceiling fan was fantastic. He looked at the problem, went and picked up what he needed, and came back to fix it. Everything is working perfectly now. I like how fast HomeSafe responds and would recommend them to friends and family to help cover repair expenses.
We’re thrilled to hear that your experience with HomeSafe has been smooth, straightforward, and satisfying. It’s great to know that the claims process was easy to navigate and that your ceiling fan issue was handled efficiently by a quality contractor.
Providing peace of mind and prompt service is exactly what we strive for, and it’s wonderful to hear we delivered on that for you. We also appreciate your trust in HomeSafe alongside your CarShield coverage—it means a lot.
Thank you for recommending us to others! We're here whenever you need us and look forward to continuing to protect your home.
Reviewed Aug. 30, 2025
I signed up for HomeSafe through CarShield a couple of months after getting it, and the process was transparent, efficient, and easy. Recently, I submitted a claim to have my AC duct replaced because, upon reviewing the contract, it says that replacement is covered if there is a leak or damage. I called HomeSafe, and they sent a technician the same day, which was great. The technician said the coils were clean, the compressor was acting up but still under manufacturer warranty, and that one of the AC ducts was bent. When the technician called HomeSafe, they said coil cleaning was maintenance, the compressor would go through the manufacturer warranty, and the duct repair did not fall under their coverage terms. Because of this experience, I am now questioning whether I should stay on the plan.
We’re glad to hear that the sign-up process was smooth and that you found our customer service team responsive and professional—especially during your recent AC issue.
We completely understand how disappointing it can be when a claim doesn’t meet your expectations. Regarding your AC claim, you are correct that coil cleaning is considered routine maintenance and ductwork is excluded from coverage, as outlined in your service contract provided at the time of enrollment. We always aim to be as transparent as possible about what is and isn’t covered, and we encourage all customers to review their agreement thoroughly to avoid surprises.
That said, we want to emphasize that your plan still covers a wide range of major home systems and appliances, and we’re here to provide support when those covered items experience breakdowns. If you ever have questions about your coverage or want to explore additional options, our team is always available to help.
Reviewed Aug. 30, 2025
I wanted to try a different home warranty company ‘cause I’ve been bamboozled by several, so I went with HomeSafe. I had actually signed up with them, and unfortunately, I had a situation where I was scammed, so my bank cancelled my card and sent me a new one. I never received any notice that they weren't able to pull up my policy, so it was canceled. When I called in to file a claim, my policy had been canceled four days prior, so they had me start over again.
We’re sorry to hear about the challenges you’ve faced and understand how frustrating unexpected issues with coverage can be. After reviewing your account, we see that the policy was canceled at your request on July 2, 2025. We want to assure you that we’re always here to help and work with you to find the best rates and coverage options to suit your needs.
If you’d like to get set back up or discuss any questions you have, please don’t hesitate to give us a call. We value your business and would be glad to assist you in any way we can.
Reviewed Aug. 30, 2025
I just turned in my first claim, and it was easy to get to a representative. They were very good and gracious about scheduling it for me and following up, and I have somebody coming out to check my refrigerator this week. I will know more when I finish dealing with this claim, but I feel good that my appliances are protected.
We’re so glad you discovered HomeSafe through CarShield and decided to give us a try during such an exciting time—congratulations on your new home!
It’s great to hear that your first claim experience went smoothly and that our team was able to assist promptly with your refrigerator issue. We also appreciate your kind words about the sign-up process and are pleased to know it met your expectations.
We look forward to being a trusted part of your home warranty coverage for years to come. If you ever need us, we’re just a phone call away!
Reviewed Aug. 30, 2025
Signing up with HomeSafe was easy and I got a good deal. I've only had one interaction with customer service, and it was pretty much explaining in detail what the program was about. The individual was very knowledgeable and answered every question I had and made some valid lessons that I felt were important. It had to have been very persuading because I did it.
We’re glad to hear that your initial experience with HomeSafe was clear and informative, and that the sign-up process was smooth. It's great to know our representative was able to provide valuable insights into the program and answer most of your questions.
We also appreciate your honest ratings regarding both pricing and your interaction with our team. Feedback like yours helps us continue to improve and ensure we’re delivering the best possible service experience to every customer.
Thank you again for choosing HomeSafe—we’re here for you whenever you need us!
Reviewed Aug. 30, 2025
HomeSafe is a good thing to have. I have used it once and although I wasn’t dissatisfied with HomeSafe, I was dissatisfied with the service that I got from the one that worked on my washer. When I submitted the claim, the rep told me to give the $150 to the techs when they got here. The tech wouldn’t do anything until he got the $150 so I made sure he got it.
After the tech ordered the part, it took him two weeks to get back out here to put the part on. He said it was a pump that was wrong with the washer. But when he replaced the part, that wasn’t it and instead, he went in deeper. After he took some other parts off, he found out the washer was stopped up somewhere else. I’m dissatisfied that it took so long for him to get out here to do what needed to be done. We had to go to other sources to get our clothes washed.
When I called HomeSafe, the service company contacted back in and they told me they’ll be out on a Monday. But they didn’t show up. I called HomeSafe back again, and the company called back to say there will be back Friday. In the end, he did fix the problem and it’s working good now.
Overall, I’m satisfied with the way HomeSafe did everything. I will recommend them and I will tell my friends that if they need a good warranty company to call HomeSafe. They’re really feisty about getting everything going.
We’re truly glad to hear that your clothes washer is now working well and that, despite the delays, you felt confident in your decision to choose HomeSafe. We understand how inconvenient it must have been to go without a washer for that period, and we appreciate your patience through the process.
You're absolutely right—our service providers are independently owned and operate on their own schedules, which can sometimes lead to delays outside of our direct control. That said, we're very glad we could step in to help move things along and ensure your repair was completed thoroughly and professionally.
It means a lot to us that you found the claims process straightforward and that you’d recommend HomeSafe to others. We're here to support you whenever you need us and remain committed to delivering reliable service and peace of mind.
Thank you again for being a valued member of the HomeSafe family!
Reviewed Aug. 30, 2025
We had a ceiling fan replaced, and a couple years ago, we had a refrigerator replaced and that's for our house here in San Antonio. It just seemed to take a lot of back and forth to get it done, getting it taken care of, like with the refrigerator, getting HomeSafe to acknowledge it couldn’t be fixed took a month. But they replaced it so it’s good.
We’re glad to hear your ceiling fan and refrigerator have both been successfully replaced and are working well, especially the refrigerator. We understand that the process may have felt lengthy at times, and we truly appreciate your patience throughout.
Regarding the refrigerator claim, it was authorized the same day it was reported. The final step—issuing the reimbursement—was completed once the paid invoice was received, which was only a few days later. We understand how important clear communication and timely resolution are, and we always aim to make the process as smooth as possible.
Thank you again for choosing HomeSafe. We're here if you ever need assistance in the future and appreciate the opportunity to protect your home.
Reviewed Aug. 18, 2025
So far, everything has been fine with our experience with HomeSafe. But since I’m a truck driver, I’m not at home. So, my wife took care of everything. I appreciate the technician coming out and putting the toilet in, even though it took a little longer than we expected. It took two weeks. But the toilet is working good now.
Charles, we’re glad your repair was completed successfully and everything is working well! Thank you for your kind words and for recommending HomeSafe. We’re always here to help when you need us and are continually working to improve our processes. We look forward to continuing to provide you with reliable service in the future.
Reviewed Aug. 17, 2025
I didn't have any warranty, and I've always had some type of services in every house I had, so I was gonna get something. I had heard about HomeSafe through an ad, and it seemed they covered the things I needed covered, so I called and joined.
Submitting claims buy phone call is very easy and quick. My last claim was about the garage door motor, but I called my own contractor. They didn't call them for me. They will, but they allow members to call too. The ones I called, they were pretty decent. The garage door motor is fine so far.
The process through HomeSafe is simple and the price is reasonable. It’s a quality company with great timing and that'll take care of business.
Herbert, we’re glad your experience with HomeSafe has been smooth and that using your contractor worked out well. Thank you for your feedback and for recommending us!
Reviewed Aug. 17, 2025
I called in a claim about my stove. I smell gas and they check it. He said he couldn't find anything, and that was it. He was real nice and did everything possible to find it with this equipment that he had, but he couldn't find anything. It might have been because I had the stove off and the gas off prior to him coming, but I still have a problem. I'm gonna have to go out and buy another stove. I'm not gonna call the claim in again.
But HomeSafe is honest and they’re quick in getting the service done that they committed to. If people are looking for someone, I'll recommend them.
Freddie, we’re glad to hear that HomeSafe has consistently provided you with honest and efficient service over the years! Regarding your stove, if you have any questions or concerns about the issue or your options, please don’t hesitate to contact our customer service team at 1-800-332-4177. We’re here to assist in any way we can.
Reviewed Aug. 17, 2025
I have not had to use HomeSafe since I had it, but I believe in protection. I heard about it from my local city water company. It felt good to know they’re endorsing it. I got it because I’m a single parent homeowner who works hard. If something did happen in my home, I just wanted to be prepared to lessen my out-of-pocket expenses as much as possible. I was thinking about savings and lessening any catastrophic impact if something happened in my home. It’s an investment. I just don’t know when things are going to break down. I believe in the product because I don't want to have the hassle or a headache.
Darnette, we’re happy to hear that HomeSafe gives you confidence and reassurance as a homeowner. Knowing you have reliable support for unexpected issues makes all the difference, and we appreciate you sharing your experience and recommending us to others!
Reviewed Aug. 17, 2025
We have CarShield, and they called us about HomeSafe. They said it was good to cover most of the appliances in the home up to whatever the amount a year they told me. The way I understood it, I could use any person I chose, but that wasn’t the case. That was the one difference from what they told me or what I understood. But HomeSafe is a good company to deal with.
We had two things break in a row. I was informed to call them and they would arrange for someone to come. They were very prompt at calling, since both events happened quickly, within a day or two. They ordered the parts twice for the LG washer, and the parts came in broken both times. It’s a ballast that goes above and below the washer drum in a frontload washer. It’s made out of cinder block. The first part was ordered during a holiday, so it took a little longer. When it came in, they called me and told me they were going to order another one. After the second part came in broken, it wasn’t worth trying to do it again. The repair man told me to go ahead and use the washer, but just do little loads. That was about a three-week period. They contacted HomeSafe, and they decided to just replace the washer.
I like the fact that HomeSafe will take care of things. Because we’ve only lived here 10 or 12 years, we don’t know that many appliance dealers. They have people they can call. That part is all right. And I know upfront I’m gonna pay $150. I didn’t have any trouble with them.
Julie, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Aug. 17, 2025
We’re new home-buyers, and we wanted everything in the house taken care of, so we signed up for HomeSafe. Signing up was easy. There was no difficulty at all.
We filed a claim for our plumbing because my great-granddaughter flushed something down the toilet, and the toilet wouldn’t flush. So, the tech came out and tried to snake it. When they couldn’t snake it, they replaced the toilet. And everything is performing fine now. We had to pay for the toilet, but they fixed it without any other charges.
This was our first experience with the warranty, and not everything was crystal clear as to what they covered. But they went over it again on the phone with us, and we asked questions. And I like that it was easy to contact them to get it taken care of. We contacted the office, and they contacted the repair people.
Jaye, we’re glad to hear that your experience with HomeSafe has been generally positive and that the plumbing issue was resolved efficiently. We understand that clarity on coverage is important, and we’re committed to ensuring you have a clear understanding of your plan. Our Customer Service Department is readily available to assist with any questions or concerns you may have. Please don’t hesitate to reach out for further clarification or support—we value your peace of mind and want you to feel confident and informed about your coverage details.
Reviewed Aug. 17, 2025
HomeSafe is just flat out worth it. We’re pleased with them. We’ve had them for less than a year, and we got them because we have their car warranty. Our experience with them has been awesome so far. And submitting a claim was easy.
Our recent claim was for our dryer. It had started just squealing really bad. So, we called HomeSafe. And since where we live is not a big area, there’s not a lot of service providers around. So, they just have me go ahead and find one myself, and then have them contact. And we sat there, the guy came out, and he fixed it. And not long after he fixed it, it went out again. This time, it actually quit.
And so, we got ahold of HomeSafe again. They told us to get ahold of the guy since he had already been out here once. So, he came back out. He contacted them with what he had found. And they contacted us and said that it was cheaper to replace it than to fix it. So, they sent me a check within a week. We shopped around, we found one that we liked, and got it.
Vaughn, we always love reading reviews like yours! It’s wonderful to know that our efforts are making a positive impact and keeping our customers happy. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Reviewed Aug. 17, 2025
I did a claim not too long ago on a dryer, and everything was easy and crazy. I had to have somebody come look at the dryer, and the lady on the phone told me that they would allow up to 180 for the guy to come and look at it. That was just to figure out the problem. But I never really took it any further because I happened to find a guy who was pretty close, and he came by, and in 30 minutes, he diagnosed the problem, took the pump out, cleaned the pump, and fixed it. And I think it was $180 that he charged to fix it. And I never called HomeSafe back because it was fixed, and it was all done.
But then the next thing I know, I got a $150 check in the mail from HomeSafe. So, it was crazy easy, because I didn’t even know I was gonna get anything back. And I wasn’t gonna do anything about it because it was a pretty simple fix for me, and it was 180 bucks at the time. But then I couldn’t believe that I got a check in the mail from them for $150. And I hadn’t even told them I had done it, because I was just gonna let it go. So, it was crazy.
So, with warranties, you just don’t know if it’s gonna pay what you think, but I’m amazed with HomeSafe. I’m not too worried about my appliances anymore.
Ronnie, we’re so glad to hear your experience with HomeSafe was seamless! It’s great that your dryer was fixed quickly and that you even received unexpected assistance from us. Knowing that our service helped you feel more secure about your home appliances means a lot. Thank you for sharing your experience!
Reviewed Aug. 17, 2025
The technician was thorough. He went through the computer to find out what the problem was, and fixed it up. We waited for the parts to come in. When the parts came in, he just came and did the job, and I'm very happy.
They were quick top send somebody out. Actually, I got the boss. Any other problems that I have, I'm going to get him back out again. He was really good.
Thomas, thank you for your review! We’re thrilled to hear your washing machine was repaired quickly and that Michael from M&D provided such professional service. Please don’t hesitate to let us know if you need anything else.
Reviewed Aug. 16, 2025
The warranty I have from HomeSafe is wonderful. The ability to get the service, the service being provided, and their people are impressive.
David, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Reviewed Aug. 16, 2025
Signing up with HomeSafe was easy, and the representatives were great. They asked me the questions and I filled out their form. There are no problems getting in contact with them or getting my claim taken care of. When the blower of my AC went out, I called them and the next day they sent the contractor. He was superb. He came out, did what he had to do, and got me some cool air in here in less than 24 hours. HomeSafe is a good company. I am glad that I am with them.
David, we're thrilled that you've had a positive experience with our services! We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Reviewed Aug. 16, 2025
I’ve had HomeSafe for so long and the service has been okay. I’ve never had to file a claim until just recently and the technician they sent out was very good.
Natalie, we appreciate your review and are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Reviewed Aug. 16, 2025
HomeSafe is quality service and they care about family. I was unhappy with American Home Shield and HomeSafe offered me a deal I couldn't resist. They told me they would replace appliances they couldn’t fix, and if I couldn’t wait for them to send out a technician, I could get my own certified repairman, and they would cover the expenses. And that sounded enticing to me because I wouldn’t have to wait three days for someone to come out, especially in emergency situations like if my water heater stopped working, which was always the case with American Home Shield.
I’ve actually used HomeSafe once. There was something wrong with my air conditioning, they sent the people right out, and they fixed it the same day, so I was very impressed with that. That was something that really sold me. They told me if the service fee was more than the deductible after the service call was over with, they would reimburse me the money, so that's another good deal too.
The one thing I don’t agree with is they're not open 24/7. Recently, I had a water leak, and it was Sunday and they were closed. But I was able to call the next day, they were quick and they made it happen the same day.
Cameron, we’re glad HomeSafe could provide fast, reliable service, and that having the option to choose your contractor made a difference. Thank you for sharing your experience—we’re always here to support your home and family’s comfort!
Reviewed Aug. 16, 2025
My dishwasher went out around November or December of 2024. I called them, and each time they would say my payment was due even when I was paying them. After calling so many times, HomeSafe sent someone out to replace my dishwasher. The guy didn’t want to install the dishwasher because he said they don't have the right connection to install it. I called HomeSafe, and they told him to go ahead and do what he needed to do. He still didn’t do it. I had to pay someone $60 to install my dishwasher. When I told HomeSafe I had someone else do it, they promised they would send me the money. They have not sent me anything yet.
Plus, they promised that they would send someone to haul the old dishwasher away. They never did that. It’s still in my garage. In the contract, they were supposed to replace the appliance and haul the old one away. They do not honor their contract.
Irma, we understand your frustration and sincerely apologize for the difficulties you’ve experienced. Your concerns are important to us, and we want to ensure they are fully addressed. Please contact our Customer Service team at 1-800-332-4177 so we can review your claims and work with you toward a resolution. We’re committed to supporting you and ensuring your experience with HomeSafe improves.
Reviewed Aug. 16, 2025
I had just redone my house and put all new appliances in it. Even though they're brand-new and have only been in the house for about a year, I still wanted to make sure they’re covered. If you have appliances and want to protect them, get HomeSafe.
Andrew, we’re glad to hear you’ve taken steps to protect your home with HomeSafe! To review your coverage and discuss any questions you may have, please contact our Customer Service team at 1-800-332-4177. We’re always here to help and provide guidance on your plan.
Reviewed Aug. 16, 2025
I filed a claim for my disposal online, which was easy. And then they replaced the disposal in a timely manner, but they put a small one in there compared to what I had. So, I don’t put anything down in it.
Linda, we appreciate you sharing your experience and apologize that the replacement didn’t meet your expectations. We’re glad to hear the claim process and contractor service were handled efficiently. For any questions or concerns about your coverage or options for your unit, please contact our Customer Service team at 1-800-332-4177. We’re here to assist in any way we can.
Reviewed Aug. 15, 2025
Our washing machine broke and we settled for the cash-out amount and bought a new washer. The problem was getting it delivered. HomeSafe screwed up the delivery on it two or three times, but we got it now.
Everything works now.
Bruce, we’re glad to hear your washing machine claim was handled efficiently and that our technicians were professional and friendly. For any questions or concerns about your coverage or this claim, please contact our Customer Service team at 1-800-332-4177 so we can look further into your situation and provide assistance.
Reviewed Aug. 15, 2025
The latest technician I had with HomeSafe was the best. He was very meticulous, efficient, did what he said he was gonna do, and got the repair done. I was just a bit taken by surprise when I placed the service call. They told me that I could make a choice of either having that service call performed or get a cash allowance towards replacing the refrigerator. I didn’t know beforehand that I had a choice, so I didn’t have time to make an appropriate decision. But the lady did a good job of presenting it. Overall, HomeSafe did a really good job.
Stephen, we’re happy to hear your overall experience with HomeSafe has been positive and that our technician provided thorough, efficient service. We apologize for any confusion regarding the refrigerator claim and understand how important it is to have all options clearly explained upfront. If you have any questions or need further clarification, please contact our Customer Service team at 1-800-332-4177. We’re here to help and ensure you feel fully informed about your coverage.
Reviewed Aug. 15, 2025
I didn’t have any issues with my recent service with HomeSafe. The tech who came out was polite, did what he had to do, and left. He had to come back three times because my microwave died three times. The company then replaced it. My experience was fine the whole way through.
Mary Ann, we appreciate the time you took to leave a review! We’re glad to hear that your experience with HomeSafe was smooth and that our technician handled the microwave issue professionally and efficiently. It’s wonderful to know our service met your expectations, and we’re pleased you’re satisfied with the result.
Reviewed Aug. 15, 2025
We’re really happy with the last repair that HomeSafe did. Their customer service is good, and their price is very reasonable. They make it easier whenever we have a problem. We can call somebody that can come right away instead of waiting for a contractor to pick up the order. I’m happy with them that I also got HomeSafe on my mother’s house.
Yolanda, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Reviewed Aug. 15, 2025
HomeSafe has been pretty good. Setting up claims was easy. So far, only two repairs have been completed at this time, a faucet in my kitchen and a faucet in my bathroom. They’re both working well. I got another area that hasn’t been completed yet because the contractor is waiting on parts. Overall, with what they’ve done for me, they’re very good.
George, we appreciate the time you took to leave a review! We’re glad your experience with HomeSafe has been smooth and that our team has been timely and helpful. Thank you for recommending us—we’re always here to support you whenever you need it.
Reviewed Aug. 15, 2025
I’ve had HomeSafe come out many times, and my experience has been good. A repairman came out to fix the dryer, but he came back because he didn’t have the right part. I had to put $500 in it. It was a 15-year-old dryer, and I said that it’s crazy putting more money into it. HomeSafe decided to give me money for a new one. Their customer service is pretty good. It’s okay if it takes them within seven days to come out and fix the issue. The cost is something that I don't like. I pay $75 a month and I got to pay a repairman another $75 to come in the door. That’s a problem.
Joe, we appreciate the time you took to share your experience! We’re glad to hear that HomeSafe was able to address your dryer situation and that our customer support has generally met your expectations. We understand your concerns about response times and pricing, and we encourage you to contact our Customer Service team at 1-800-332-4177 so we can review your coverage and discuss any questions you may have. We’re always here to help improve your experience with HomeSafe.
Reviewed Aug. 15, 2025
I am not too satisfied with HomeSafe when I filed a claim. I tried to file a claim a couple of times, and they said that it’s not under warranty, so it’s not gonna be covered. They said that my built-in microwave is not covered. They said it’s a counter microwave. And then, I asked the Lowe’s people, and they said that all the microwaves are counter microwaves. So, they should taken care of it, but they didn’t. But the microwave contractor was great. He saw it, and he submitted it to them. But he said that he doesn’t know if they’re gonna cover it or not. So, he’s gonna find out, and then they’re gonna tell.
It’s good to have a warranty because if something major happens, then it’s covered. But the only problem is we’re not sure if it’s gonna be covered or not. All the appliances should be covered. That’s why we have insurance. But they’re not covering. Then what’s the point of keeping it for so long? And I am looking at another company at this moment, and they are charging less. And I heard about them better. So, I might switch it.
Karim, thank you for taking the time to share your experience with us. We’re glad to hear the contractors were professional and efficient, and we apologize for any confusion regarding your microwave coverage. For clarity on what is and isn’t included under your plan, we encourage you to contact Customer Service at 1-800-332-4177 so we can review the details with you directly. Your feedback is valuable, and we’ll use it to continue improving both our communication and our service.
Reviewed Aug. 15, 2025
I have not used HomeSafe yet, but I am fixing to have to turn in a claim because my heating and air unit is freezing up. And then I got a grandson who's down in a wheelchair, and he gets cold even though it’s hot. I turned the heat and air on, and it came on. The outside fan runs for 30 seconds, and then it goes off. But it’s still putting out heat. But I was told that the auxiliary heat is on, not the real heat.
But I’ll have to turn off my air conditioner every now and then because it freezes up. And I don't have anybody to look at it, but I intend to call and tell them. Because I’d hate to be there, sitting in the hot weather, and I have this to go out. The air conditioner’s working great right now, but that heat didn’t work, and I don’t know what it was.
I signed up with HomeSafe because they cover your ponies. They cover your heat and air, and your appliances. So, I told my wife that it wouldn’t hurt to have it and that it would be a big help. And signing up with them was excellent. I had no problem. They’re good people.
Thank you for your review, Jerry! We’re glad to hear the sign-up process went smoothly and that you’ve found value in your plan so far. We recommend reaching out to our Customer Service team at 1-800-332-4177 so we can review your coverage and help address the heating and air conditioning issue before it worsens. We truly appreciate your recommendation and your trust in HomeSafe.
Reviewed Aug. 15, 2025
I called for a dryer repair. HomeSafe contracted with a company that was 90 miles away. I live in St. Louis, Missouri, where there's plenty of appliance people around. I don't know if it was gonna snow or it did, but they canceled and wound up booking another week back. They took a $120 deposit, but I couldn't get a refund for at least 30 days, which was a problem. I wasn't financially well off. But I had the money, so I canceled and went to a local company here and paid for it. HomeSafe reimbursed me in two days. And I had to wait the whole 30 days too, to get my $120 deposit back. They didn't call me or send it. I had to call them and ask for it again.
The last time my claim came through was when my air conditioner hadn't worked for a week. They got me a local contractor. The contractor got here within a reasonable amount of time.
John, thank you for sharing your detailed feedback. We apologize for any inconvenience with delays and the refund timeline. We are always improving our processes to provide a smoother experience. We’re glad to hear your air conditioner repair was handled quickly with a local contractor, and we appreciate your continued trust in HomeSafe. If you ever need assistance or would like us to review your coverage, please don’t hesitate to contact our Customer Service team at 1-800-332-4177.
Reviewed Aug. 15, 2025
I listened to the HomeSafe salesperson and I figured maybe a policy was something I could use, and it was inexpensive. So, I decided to go ahead and try it. I haven't had the opportunity to really use the warranty, but I'm happy with it.
Angela, thank you for sharing your experience with us. We’re pleased to know that the sign-up process with HomeSafe was straightforward and that you had a positive experience with our sales representative. If you need any assistance or have inquiries going forward, don't hesitate to reach out. Our team is here to support you, and we’re confident that you will be satisfied with the service should you need to file a claim in the future. Your feedback is invaluable, and we look forward to serving you.
Reviewed Aug. 14, 2025
Setting up my HomeSafe policy was pretty easy, but the person who helped me sign up was in a hurry so I was a bit doubtful. Other than that, the policy covers most of the appliances.
John, thanks for choosing HomeSafe! We’re glad signup was easy; however, we apologize that your conversation felt rushed and left you unsure about your policy. Our pricing is always straightforward—no hidden fees. If you’d like, we can review your coverage anytime at 1-800-332-4177. Your feedback helps us make our service clearer and more helpful.
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Reviewed Aug. 14, 2025
When I called HomeSafe and spoke with the guy, everything that he said made sense. I used to be with another company, they weren't good, and I was getting bad service people. He assured me that with HomeSafe, as far as service people, that's not how they work. So, he pretty much sold me on the plan. I haven't had to use it for anything, but for the price I paid, it covers everything, so I'm okay with it.
Michael, we’re glad to hear you had a positive signup experience and that our service standards and pricing met your expectations. We look forward to continuing to provide the coverage you were promised and keeping your experience with HomeSafe a great one!
Reviewed Aug. 14, 2025
When I signed up for HomeSafe, they specifically said that they would pay upfront, I pay the deductible, done deal. But it was all pay out of pocket and then reimburse from HomeSafe, which was not what I signed up for. Multiple times I’ve told HomeSafe that I'm not gonna go searching for people and then pay for a service fee and then pay out of pocket to those guys ‘cause nobody wanted to work with them. I had to pay the person working on my AC the whole amount and they literally refused to give me a refund. In the long run, they reimbursed me, but they should’ve covered the bill after I paid the deductible. So, the whole spiel was they foot the bill like a regular insurance company and I pay the deductible, and that never happened. They're not a good company.
Zachery, we apologize that your experience did not meet your expectations. We understand your concerns regarding the reimbursement process, the Thumbtack sign-up, and the handling of your AC repair. Your feedback is important, and we’ll review these issues to improve our service and communication. We recommend contacting our Customer Service team if you have any further questions or concerns—we’re here to help clarify any issues.
Reviewed Aug. 14, 2025
I was very pleased with HomeSafe. My washing machine quit, the AC wasn’t working right, and I was having problems with the dishwasher door. They told me to get someone locally, so I called the person that worked on my range before, he came down and checked all three of them, and HomeSafe sent me $150 for that. The repairman told me the washing machine could not be repaired, and the dishwasher was older, so he couldn't replace the part on it. He put new Freon in the AC, but it didn’t fix it. HomeSafe gave me a new dishwasher, and a new washing machine so I appreciated that. The AC hasn’t been repaired yet, but I’m so happy because everything else is working.
Doris, we’re glad to hear HomeSafe has been able to assist with your appliance replacements and provide support throughout the process. We appreciate your feedback and are happy to hear you found our service helpful. We encourage you to contact our Customer Service team for any follow-up on your air conditioner or other coverage questions.
Reviewed Aug. 14, 2025
If HomeSafe keeps paying out claims like they do, they're basically a necessity. A couple of years ago, I requested a sump pump service, and I was happy with that. The sump pump was replaced, they upgraded it, so we had to pay the difference, which wasn’t a problem ‘cause they reimbursed it and we got a better pump. A month ago, I filled out an online claim for a dehumidifier and never got a response. I figured it wasn't covered, so I just went ahead and bought another one.
Bill, thank you for sharing your feedback. We’re glad to hear your previous claims were handled efficiently, but we apologize that the online claim process caused uncertainty. Your input helps us improve our response times and communication methods. We encourage you to contact our Customer Service team at 1-800-332-4177 for assistance—our team is ready to address any issues and concerns and is always happy to support you in any way we can.
Reviewed Aug. 14, 2025
HomeSafe provided me with excellent service. The technician they sent out knew exactly what was wrong as soon as he arrived and fixed it within five minutes.
James, we’re delighted to hear that your HomeSafe experience was so positive! It’s wonderful that our technician was able to quickly and effectively resolve your issue. Thank you for sharing your feedback and for your kind words—we’re glad we could provide the service and support you expected.
Reviewed Aug. 14, 2025
So far, working with HomeSafe, I’m not 100% happy, and I’m actually thinking about looking for someone else. I didn’t realize when I signed up for it that you have to have a copay for anything. You’re paying every month, but then if you don’t have the copay, you can’t have it fixed. Last time I asked them to come out, I couldn’t afford the deductible and I couldn’t get any work done. I don’t think that’s fair. It's ridiculous. I guess I should have read the fine print, but I don’t want to deal with them if they have copays because I just don’t have the money for that.
I did have an experience when my refrigerator went out. Even though I had to pay a deductible which is over $200, and I didn’t like that, y'all did replace my refrigerator for $1,000. It was cheaper to buy a new one than for them to fix the old one, and I was really happy about that.
But I’ve already had to go to another company, and they don't ask for a deductible. They got the major problem fixed and I didn’t have to pay anything. That's why I'm trying to find someone without a copay.
Pamela, thank you for sharing your experience with HomeSafe. We understand that copays and deductibles can sometimes be unexpected and impact your ability to use coverage, and we appreciate your honest feedback. We’re glad that our team was able to promptly replace your refrigerator and provide the service you needed.
We encourage you to contact our Customer Service team at 1-800-332-4177 so we can look into options to better fit your needs. Our team is ready to assist and help clarify any issues—we’re always happy to support you in any way we can.
Reviewed Aug. 14, 2025
Doing a claim with HomeSafe was easy. The longest part was actually waiting for the spare part to come in. Once everything was taken care of, it's working better now.
Linda, we’re pleased to hear that your recent claim with HomeSafe was handled efficiently. We appreciate your feedback regarding coverage costs and are happy to discuss options to ensure your plan fits your needs. Thank you for recommending us!
Reviewed Aug. 14, 2025
HomeSafe's customer service has been good. I haven't had any problems. I filed a claim over the phone and I sent them documentation on what I paid for. They took their deductible and sent me a percentage of what the cost was. I have no complaints. I'd recommend anyone to HomeSafe.
James, we appreciate your review! Your experience with HomeSafe and our customer service and claims process is important to us. We also appreciate your feedback regarding payments and are happy to clarify any questions you may have. Thank you for recommending us and for recognizing our service and pricing!
Reviewed Aug. 14, 2025
The most recent claim with HomeSafe was easy. I was having issues with the website, but I called them and they hooked me up and got me all situated. The contractor was a polite, young person. He answered a lot of questions I had about my equipment. I have nothing bad to say about him. The issue was my washer was not unlocking until after it finished the cycle. The sensor went bad on the washer, so he changed that out and I have no issues now. If I have HomeSafe, I don't have to find a lot of money to get a repair or new equipment.
Alfredo, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Reviewed Aug. 14, 2025
HomeShield is supposed to replace my washing machine. But until now I haven’t received my compensation for it yet. I’ve been getting a lot of emails and phone calls from different warranty companies. HomeShield appears to be slightly more expensive than other companies, which offer more products at lower prices.
Adrian, we appreciate your review! It’s great to hear that our team was able to replace your washing machine and that you found our phone support helpful. We understand that your compensation has not yet been received, and we see that a check was issued and sent out. If you haven’t received it yet, we recommend contacting us so we can investigate further and work toward a resolution—your satisfaction is important to us.
Please reach out to our Customer Service team at 1-800-332-4177 for assistance. We’re always happy to help and clarify any concerns you may have.
Reviewed Aug. 14, 2025
The process of submitting a claim to HomeShield is very smooth and easy. The reps are very responsive. They replaced a board in my oven. Their price and performance are good. Everything runs well. I have recommended two people to sign up already.
Rick, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
Reviewed Aug. 14, 2025
HomeSafe has poor customer service. They sold me a good product. I got one email when I set up the account when I initially did it. But I wanted to include my wife, and he did not include that option on what I purchased. So I called their customer service line and they said they can do that, but I have to start over and reset everything to include my wife on a different plan. That is absolutely stupid, because it's easy to just roll in all the information I had entered into a new plan. So, I Initiated the new plan and heard nothing for several days after that. I called their customer service a couple of days ago. They sent me a nice introductory welcome email, and then they said they would send within 15 minutes the email which allowed me to go in and create the account.
Up until now, I have not received it. I'm not really happy with HomeShield’s whole sign-up process, to the point that I'm almost thinking about just cancelling the whole stupid thing. I have given feedback online when they ask for ratings, and did not rate the sign up process very well. I have no idea how the product actually works. I hope it works better than the sign up process, because if it doesn’t, it’s not gonna protect me one little bit.
Michael, we appreciate your feedback and understand the frustration you’ve experienced during the sign-up process. Upon further review, we can verify that there is a secondary name listed on the account. We highly recommend contacting our Customer Service team at 1-800-332-4177 to confirm this information and ensure your account is set up correctly.
Our team is always happy to assist and clarify any concerns you may have, and we’re committed to helping make your HomeSafe experience as smooth and effective as possible.
Reviewed Aug. 14, 2025
I am really satisfied with HomeSafe. I’m ecstatic with their price and service. They paid a good portion for everything that I put a claim in for. When I had a plumbing issue, I read the small print where I needed to take pictures, but I showed them the failed drain pipe and they promptly paid me. I have been actually using my own technicians for the repairs. The first time I had a plumbing issue, I got a call from a plumber. He was outstanding. He was way up in DC and I live down in Southern Maryland. He would have come down. He would have come down. So he suggested for me to have my own guys to come, and that I will still be paid if I pay them. So I agreed, and it all worked fine for everybody. I saved him from a two-hour drive.
Every time I had a plumbing problem, I just called my own people and I also called HomeSafe and made sure it was okay with the head office. There was also no issue for them. I turned in all the paperwork, made copies of everything, and sent them to HomeSafe.
Howard, we appreciate your review! It’s wonderful to hear that HomeSafe was able to accommodate your preferred local technicians and provide smooth, timely reimbursements. We’re glad our communication and flexibility made the process hassle-free. Thank you for recognizing our service and pricing—we’re thrilled that your experience has been positive!
Reviewed Aug. 14, 2025
We became aware of HomeSafe because of our auto warranty. We had another home warranty company that's become one of the worst to deal with. That's why I went with HomeSafe to see how they were, and it was absolutely amazing. It’s absolutely easy to file a claim. They were quick and I had an operator who spoke English and was in the US that I could talk to. Within minutes, she had a claim filed.
We needed a specific company because of our oven. She took the information. They sent the information over to that company to make sure that they could be on board with them. Within 15 minutes, I had the claim filed. There was no screwing around and were wonderful to deal with.
They’re outstanding. If they continue like that, I will continue with HomeSafe. It's a little bit more expensive than the other one we have. But for the customer service and the way they handled it, I'm fine with that. I'd recommend them.
Laurie, we appreciate your review! We’re glad your claim experience was efficient and that our U.S.-based customer service met your expectations. Thank you for recommending HomeSafe and recognizing the value of our service!
Reviewed Aug. 14, 2025
My experience with HomeSafe was not helpful. I have been a customer for about 5yrs. My account is on Auto-Pay. I was not aware that my credit/debit card date had expired, & I was issued a new card. MY account was canceled. Upon finding that out, when I called to renew, I was told that my account cannot be re-opened, & the deductible has increased. I asked why I was not notified about the problem & was told that I was called several times. Unfortunately, the agent did not leave me a message about the situation. I do not answer calls if I do not recognize the number. NO message was left on my voicemail, so that I could call them back, & give the info needed to update the card.
I even asked if the payment can be deducted from my checking acct. instead, their reply was NO. I finally was able to start a new account, however, before I was charged 30. now I am being charged 60. I am on a fixed income, & that is double the amount I payed before. I am very upset about this avoidable situation, if the agents that called me would have left me a message. I am barley able to buy what I want & need at the grocery store & pay all of my bills. It is very disappointing that a company like this did not help me.
Sandie, we apologize for the frustration and inconvenience you’ve experienced. With the information provided, we are currently unable to locate your account. To assist you further, please provide your contract number or contact our Customer Service team at 1-800-332-4177 so we can investigate the matter more thoroughly.
We are committed to your satisfaction and want to work with you to reach a resolution to this issue.
Reviewed Aug. 14, 2025
I haven't used HomeSafe at all. I found them through another insurance company and I just thought having a home warranty would benefit me. If something goes wrong in the future, I'll be using them.
Ana, thank you for your review and welcome to HomeSafe! We’re glad to hear that our communication and pricing made a positive impression. We appreciate your feedback and look forward to continuing to provide you with excellent service as you move forward with HomeSafe.
Reviewed Aug. 14, 2025
I've already filed a claim with HomeSafe and everything's working well. When filing a claim, I just call and they referred me to an individual and the rest is history.
Anthony, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Reviewed Aug. 14, 2025
The signup with HomeSafe was easy and there was no problem. I didn'tt feel pressured to sign this. I haven't used them yet, so I don't know if I would recommend HomeSafe to anybody yet. With warranties, there are things that they do not cover.
Andrea, thank you for your review, and welcome to HomeSafe! We’re thrilled you chose us and want to ensure you’re completely satisfied with your policy. If you have any questions or concerns about your coverage, please don’t hesitate to reach out—we’re always happy to assist.
Reviewed Aug. 14, 2025
Signing up with HomeSafe was great. The representative sold me on the idea and I don't get sold easy. I do question the validity of it. I have a maintenance plan for my furnace and I asked the furnace person about HomeSafe. He said he doesn't work with them. I would have to pay him and collect from HomeSafe myself. I haven't had to use HomeSafe yet and I'm wondering if it's going to work out.
Matt, thank you for your review! We’re glad to hear your sign-up experience with HomeSafe went smoothly and that our representative was helpful. We understand your concerns about working with service providers, and we want to assure you that we can assist in locating providers who work directly with HomeSafe. Additionally, our team can guide you through the reimbursement process to ensure a smooth and hassle-free experience for any covered claims.
If you have any questions or need assistance, please contact our Customer Service team at 1-800-332-4177—we’re always happy to help.
Reviewed Aug. 14, 2025
I'm very impressed with HomeSafe. They were expedient, professional, and had a quick reaction time. Their booklet has the information for filing a claim. If they don't have a service provider, I can send in the bill myself and I'll get reimbursed. I would tell anybody who needs insurance that HomeSafe is certainly the way to go.
Manfred, thank you for your review! We’re glad to hear your sign-up experience with HomeSafe was smooth and professional. To ensure that everything is handled correctly, we recommend contacting our Customer Service team for a full explanation of the reimbursement process. They can guide you step by step and answer any questions you may have. You can reach them at 1-800-332-4177—we’re always happy to assist.
Reviewed Aug. 14, 2025
I haven't had a problem with HomeSafe because I haven't needed it. The representative called me and they had the best deal. He was very pleasant and down-to-earth on what was needed. The price is lower and they do cover quite a bit that I needed. I've been really happy with it. I got their book on how to file claim and I just hope I never have to use it. I have replaced everything in my house except for the furnace and AC and I'm trying to keep it going as long as I can. I would recommend HomeSafe to anyone.
Paul, we appreciate your review! We’re glad HomeSafe has given you peace of mind and that our representative was helpful. We appreciate your recommendation and look forward to continuing to provide reliable service and support.
Reviewed Aug. 14, 2025
I've had HomeSafe for a while, but I have not made a claim yet. The customer service was very good when I purchased the warranty. Coverage and cost is also good. The only thing I have an issue with is, if there's a claim, you have to fill out a form online and then you have to get the contractor to approve it for security reasons. There might be a simpler way of doing that.
Jason, we’re glad to hear your experience with HomeSafe has been positive and that our customer service made a strong impression. We appreciate your feedback regarding the claim process and will use it to help improve convenience and efficiency. Your satisfaction is important to us, and we’re always happy to assist with any questions about coverage or claims.
Reviewed Aug. 14, 2025
HomeSafe was lousy. Before, I had a microwave that they replaced and a refrigerator that they couldn't replace. I didn't have any problems. This time, I had a washing machine and it's been over a month now trying to get them to replace it. The technician said he couldn't replace it that day, so they assigned another technician and they keep saying they have not received the documentation. I called the gentleman and he said he has submitted it.
Also, every time they get their technicians, there's always a problem. They either don't show up and you have to keep calling them to show up, or when they do show up, they say they can't do anything. I switched to HomeSafe because the monthly premium was a little cheaper, but I'm sorry I did. I have constantly called HomeSafe, but I have gotten no response. They don't even talk to you. So I had to go out and buy a washing machine.
Linda, we apologize for the frustration and inconvenience you’ve experienced with your washing machine claim. We understand how critical timely service is, especially with a special needs child, and we regret that our process did not meet your expectations.
Upon further review, it appears we have not yet received all the required information for your claim. While we have received some details, the necessary documentation to complete the process is still outstanding. We recommend contacting our Customer Service team at 1-800-332-4177 so we can review the claim together, ensure all required information is received, and work toward a resolution. Your satisfaction is very important to us, and we’re committed to assisting you in any way we can.
Reviewed Aug. 14, 2025
The offer was unbelievable at the time because other companies didn’t pay for everything or replace, so I decided to go with HomeSafe and the customer representative was good and I had no issues with the way he explained everything.
Donald, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Reviewed Aug. 14, 2025
I read about HomeSafe through social media. I went with them because I thought they were better. I have them for about four months now. I had to use them for my air conditioning unit, but they covered nothing. So I don't know if I'm going to keep them or not. I'm looking for a company that's going to stand by its word.
I filed it online first, and then I started talking to people. The customer service was very good. She was very thorough in what she was saying and what she could and could not do. Their price is good, but they don't cover anything. They just get my money.
Deborah, thank you for your feedback. We’re glad to hear that our customer service and online claims process were helpful and professional.
Upon further review, we can confirm that your claim for the air conditioning unit was denied due to an exclusion within the contract terms. We understand this can be disappointing, and we encourage you to contact our Customer Service team at 1-800-332-4177 if you have any questions about your coverage or need clarification on contract details. We’re always happy to assist and ensure you fully understand your policy.
Reviewed Aug. 14, 2025
I have CarShield and they recommended HomeSafe to me. I've had two different claims with them so far. The first one was a dryer that started making a grinding noise, and they found a company that came out and repaired it. They filed all the procedures that they said they were going to do. I paid my deductible, even though the deductible was a little more than what they said it was going to be. The company sent out $129 charge but the deductible was only for 65. The home warranty company cut me a check back for the difference.
Then I have a second claim that they're going to finish up today for my freezer. It was leaking some water. And it turned out to be a fan that was bad. And so far, this one is good as well. I've been very happy with them so far.
Michael, thank you for your review! We’re glad to hear that your claims for the dryer and freezer were handled efficiently and that our team was able to assist promptly. We appreciate your feedback and are happy that the reimbursement process met your expectations. Your satisfaction is important to us, and we look forward to continuing to provide reliable service.
Reviewed Aug. 14, 2025
The service when I purchased HomeSafe was very easy and quick. I made a claim once for a dishwasher and that was good. The repair guy could never get it repaired so HomeSafe ended up paying for it. The whole process took three weeks. The only thing is that the cost went up. I have two different homes on the same coverage and my last coverage was higher than my first coverage.
Lincoln, we’re glad your experience with HomeSafe has been positive! Just to clarify, our rates don’t increase, and each property is covered under its own policy. That’s why you’ll see two separate transactions for your payments. If you have any questions, our friendly Customer Service team is happy to help at 1-800-332-4177.
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Reviewed Aug. 13, 2025
I've had HomeSafe for four months. When filing a claim for my washer, I did it by phone. After they inspected the washer, I was then sent a check to get a new one and I was able to buy the same LG brand. It took a little longer to get it replaced because of the holiday, but I'm very satisfied. Everybody was great. I've told everybody to go apply with HomeSafe.
Harondra, we appreciate you sharing your experience with HomeSafe! We’re glad we could assist with your LG washer replacement, even with the brief July 4th delay, and that you’ve found our services valuable and our staff courteous. Your recommendation means a lot, and we look forward to continuing to serve you with the same high level of care.
Reviewed Aug. 1, 2025
Terrible home warranty company. Send anyone to your house you pay they never return to fix and HomeSafe does nothing about. So I'm out of monthly premium and deductible still appliance not repaired. Run away from this one.
Eddie, we apologize for your experience and understand your frustration. This is not the level of service we aim to provide. Please note that we do not contract out service providers, so we have no control over their individual processes or how they choose to operate. However, we’d like the opportunity to review your claim and assist you further. Please contact our customer service team at 1-800-332-4177 so we can address your concerns and work toward a resolution. Your satisfaction is important to us.
HomeSafe Company Information
- Company Name:
- HomeSafe
- Website:
- homesafe.com
