HomeSafe Reviews

I did not have to wait very long at all before a rep came on the line. Shala verified all the info on this account quickly and understood cancellation of service was only based on the sale of the home. She was very professional, quick to take care of my request, and explained there would be no charge for July as renewal would have been the 7th and cancellation is effective this date 7/5/23. Also sent an email to verify.

I received a called about my plan payment. When I returned the phone call the person on the other end could not tell me what or explain what the plan was. She told me that all she do was collect the payment, which upsetted me. I told her I´d pay the monthly amount once I found out what the coverage was for. And I did and now I know, so I made the monthly payment.

The two agents I spoke with today were very professional and courteous and they were able to solve the issue I had, which concerned payment. I received a notice stating that my payment for the plan was overdue, but when the agent checked my account, the payment had been taken via automatic payment.

I have corrected the new account payment. My payment for May was refunded to me with no information. So after waiting for about 3 weeks I called to find out why. One person gave me a different address, so I waited for a week to go by. I called again. That person had to find out some information then she got back on the phone and told me what was going on. It would have been very personal for the company HOMESAFE to send a email explaining what the confusion was about.

We received a letter stating that we were "past due" for the home warranty monthly payment. We called and learned that we were not past due and that similar letters were sent to other customers because of a computer glitch. HomeSafe should now send a follow up letter assuring customers that the letter was sent in error and the issue is resolved. This is a serious issue which should be remedied with active contact by the company instead of the company waiting for a customer to call with questions. Thanks, E. Paul and Barbara **

Will know better when reimbursement is complete, so far everyone has been very professional. AC fan failed and replaced with my funds as no company would do the work under any other condition after search of 10 companies indicated this response. Worked with accounting and found them to be very helpful and completed all I needed to complete very easily.

I made a claim for my dryer and nobody showed up. I got disgusted and cancelled my warranty.

Whenever I've needed to use the warranty, it hasn't been applicable. It hasn't worked out much for anything. I had a well that needed to be taken care of and that wasn't covered. So, I don't know how much longer I will continue. But I recommend HomeSafe as long as you know that it's limited.

I received a letter that stated that I needed to make a payment but that payment had been made. The lady was very nice and she looked me up and told me that I did not owe anything. She was very friendly and very professional. She allowed an old lady to tell her what was going on with that bill.

The serviceman was fast, and totally knowledgeable, and terrific services. The Repairman was absolutely AWESOME. I recommend this service to all of my relatives and friends. My microwave was on the brink, the Repairman was absolutely awesome. He provided terrific and fast service, and he was very helpful with ideas regarding my microwave repair.

I purchased this after receiving a cold call from a Homesafe sales rep. The proposal: this home warranty covers all major home systems, appliances, AC, plumbing, etc. This sounded great! I signed up, and paid the monthly dues. 6 days ago my AC goes out, it's summer in florida so it gets hot. I remember I've been paying for this service so I file a claim.

I'm a happy customer and I highly recommend Home Safe to everyone. So check out Home Safe for yourself. See how Home Safe can save you money on Home repairs. I was very happy that they helped me with my plumbing issues. I have no more doubts about Home Safe.

Needless to say HomeSafe is the best thing that ever happened to me. My Microwave, Stove, Dryer. Refrigerator broke down in a year's time. HomeSafe gave me no problem on any repairs. The local service people made all my repairs and or replacements and worked with HomeSafe. Thank you HomeSafe, you saved me lots of money.

When I woke up I found there was no water pressure. The well motor would run but there was no water in the tank. I called my local service company. They came and replace defective components. I was able to get the pressing problems solved. I didn't realize at the time that my contract for home service included my water well. Even though I didn't follow the normal procedure, Home Safe is working with me to get the loose ends resolved. I am very grateful for their help.

I just needed a copy of my coverage book sent to my email address to have handy when needed. The gentleman who helped me was very nice, professional and fast to help me with my need. All have been taken care of. Thank you ARMIS HomeSafe for the coverage and home protection plan to help me protect my home.

Our freezer quit working and called around and got authorized dealer to repair, gave info for them to contact up with HomeSafe. Within a few days repaired as parts needed ordering. I paid out of pocket, as repair center did not work with HomeSafe. The next day I was reimbursed. Nothing but kudos to HomeSafe staff for helping a bad situation easier. Thank you.

I've submitted two claims. With the first one, the tech was not in their system. So, I just paid for the person and sent them a copy of the bill. That seemed to work okay but we're having trouble getting the payment back to me. I told the reps about it and they're very nice and helpful. But they don't understand why the payment is not coming through.

The young lady I spoke with completely understood our situation. She didn't try to talk me out of anything or fast talk me into anything either. She pointed out some things for me to consider and gave me some options. Things to think about. I appreciated her candor and straightforwardness. Should some things change for me in our future. I understand I can return with no penalties. That's a true relief!

Christine answered my call inquiring about an email that I got stating that I was late on my monthly payment. She was very clear about what was happening. I did have a call from Alley the day before explaining the same thing and Alley was rushed, didn't speak clearly and was not as nice as Christine. Alley didn't come close to being as effective as Christine. Please send Alley for further customer training.

The agent was very easy to understand and provided the information that was needed the first time I called. Had concerns about my contract since it was not available via email and hard copy had not been received. Agent immediately forward copy via email and indicated she would have hard copy mailed.

Everyone was very helpful and they told me what Homesafe covers. Right now I would definitely recommend them to anyone who wants to get help with repairs and I would also recommend them to tell their friends about home safe.

HomeSafe could better service their customers' needs by finding local independent plumbing services to servce their homeowners' contracts. The warranty is great and I had no problems getting help with my claim. Not happy I had to pay more out of pocket for my claim than just the deductible. Requiring me to use the most expensive plumbing service in my area. Resulted in additional costs I could have avoided with a smaller, local, Independent plumbing service.

When I call I am put on hold, and I am put on hold now with to calls ahead of me... It says that I can push the *key at any time for a call back... I have done that twice before, on two different days and you have never called me back... I have been waiting 20 minutes now... and I am afraid to have a call back... So far you are the best. You have always come through when I need you. I hope the you continue to help me. I have been on hold now for 24 mins... Thank you.

They were very helpful with my issues and concerned. Will suggest them for warranty insurance, they provide competitive pricing and great customer service. If you're looking for service to cover your appliances and other items contact these guys first, it'll be worthwhile.

I responded already but in my eagerness to respond I didn’t identify myself. My review is in regards to how fast my claim was addressed and completed. I’m completely satisfied with the way my claim was received and addressed. HomeSafe is well ahead of the other home warranty companies. I hope you find my previous review.

Scam, Scam, Scam, Beware!!!! They stole my money. I filed a claim for my air unit and I should have known it was going to be some bull. The second tech I called out to repair told me so once he heard I had Homesafe. I had to pay the fee non refundable once they came out let’s say X2 because I had to get a second opinion. The first barely knew how to open the unit which was a waste of time and then I had to contentiously follow up and upload documents because they claimed they never received documentation x2 and then after second option which was way different than the last that couldn’t see, he specifically said it was a leak that couldn’t be determined. Even if he wanted to fix the unit he couldn’t because they didn’t make it anymore and he could lose their license. Still no response or updates after two weeks but they continue to take out payments. I will be canceling this asap and writing reviews elsewhere about these scammers.

My experience with Home Safe was a pleasant one. The salesman was great (Ed). The rates are the lowest that I have ever had and it was very good to know that the rates will not change. I highly recommend Home Safe.

The person I dealt with was very professional. He understood my situation clearly and as a result he was able to respond in a professional and efficient manner. The call didn't take a lot of explaining on my part and when it was over I felt pleased with the service. That is a rarity these days.

You and your representatives, your company Has always been great. Your Car Shield and your Home Safe both. In fact I told the guy that worked on the Furnace and air conditioner that you guys were great. He said he will be giving you a call

When I called to make a change in my billing information, it was easy & professional. I was able to make 2 changes with one phone call. Although I had to go through a lot of prompts, I was connected to the right source. Thanks again.

I needed to file a claim and did not have my contract number. The young man at HomeSafe assisted me in getting my number. He was very professional with excellent customer service. A very pleasant person to work with. I highly recommend HomeSafe as protection of homes.

Called to ask why my payment did not register and to make note that the electrician's bill is very late. Recieved two emails and one letter stating there was a payment problem. I called: was told you were have a computer glitch and that everything was o.k.

I had no problems understanding the agent. She was pleasing to talk with. She knows her craft, very knowledgeable. You should have more like her. Your satisfaction in pleasing me has been accomplished.

The cost and the coverage of HomeSafe is okay. I’ve had them for two months and I’m very satisfied.

Signing up with HomeSafe was very easy. The rep was so informative, and I was well-pleased.

I sent in two claims, one for the dishwasher and one for the oven. The dishwasher has been satisfied, but it took a long time to get that satisfied. The stove still isn't satisfied and it's been three months. The valves on the stove where the jets are up on top won't turn. There's only one eyelet on the top of the stove that I can use, and I can't turn that off. So I've had to burn that at the lowest rate for the last three months because if I try and turn it off, gas gets in the house. So I'm really upset and I'm still waiting.

HomeSafe has a better price than on the company I originally had. Aside from the competitive prices, I liked what they offered as far as monthly charges and what they charge per visit. Signing up with them was straightforward. We were happy with how it turned out. I am confident knowing that I have protection. Right now, we have a claim for the air conditioner that went out. We called HomeSafe and they set up a person to come out and look at the air conditioner. In a week's time, a contractor came out and was excellent. The service person was very knowledgeable. We are just waiting for results from HomeSafe to authorize things.

The reps are knowledgeable and courteous. The credit card that HomeSafe was taking the money off of was stolen, so I had to call and change to another credit card. It was easy. Also, the coverage is good. I haven't had any problems with my home and I'm glad I don't need them yet, but if I do, I hope they'd be there.

I had a problem with my washing machine. It was still working, but it was making this loud screeching noise when it was spinning. I called HomeSafe and they told me they wouldn't cover that because it was still working. Finally, it came to the point where it was still making a noise and started leaking water. They told me to get a contractor which I didn't want to. I wanted them to get the contractor, somebody they knew, because I don't know anybody.

My experience with HomeSafe was not good. I called them to put in a claim for my oven and have somebody come out and check it. Somebody was supposed to be coming out but they never did. I kept calling HomeSafe back and the rep told me that they didn't have anybody in my area. I canceled it. If they don't have anybody in my area, what am I gonna keep paying them for? And if they don't serve my area, they should have told me that from jump street.

I was called by the representative for your company to explain the new billing company and the changeover and the non-impact on my drafting of the charges each month. He also explained the fees per item to be repaired and sent to me an email to update me. I feel more comfortable now that I've been approached by your company on the new billing.

The sign-up process at HomeSafe wasn't bad. But I called yesterday to file a claim for my refrigerator and I really didn't like the way it was handled. You call them, they give you a number, and then you find your own person to fix your refrigerator. Before it can be fixed, LG's gonna charge me to have someone come out and look at my refrigerator. Then I have to submit a form to HomeSafe for approval. It's a back and forth thing and I don't like that. The whole process is ridiculous. I'm dissatisfied.

When I was looking for somebody, I had certain boxes I needed to check, and HomeSafe checked them all, so that's who I chose. The reps have always been kind, courteous, and willing to help me and ask me. They answer all my questions. So far, HomeSafe has been great. I haven't used them yet, but I'm getting ready to. My dryer went on the fritz and I know what it needs, but the problem is I don't have the proper tools to take it apart. I would do it myself, but I figured, since I'm paying almost $60 a month, let someone else do it.

I called HomeSafe and told them that my stove went out. Within a couple of days, somebody called me, came out, and fixed it. They were good with the service.

When the first appliance technician and office manager (company name MENMAX) would not cooperate with Armis (and MENMAX had been contacted originally by Armis) I was told I would have to get another diagnosis (and pay for it), and IF it met the qualifications, and IF...and IF...and IF..., they would pay. In the meantime I would be waiting weeks for the appliance to be repaired!! So I bought a new clothes dryer for less than the estimate by MENMAX to repair the broken one.

After reporting my problem, exact details were obtained and clear instructions to continue to get a serviceman and contact information given for serviceman and claim number so effective and efficient repairs can be done. It's a blessing to have this coverage and confidence that your bigger systems will be repaired.

On Brenden's advice, sent my paid invoice to Armis on this claim and repair. Armis originally denied coverage based on their incorrect interpretation of contract language. Very frustrating dealing with Armis. The outcome of how this claim is handled will affect my decision to remain a customer of HomeSafe.

Replied to email then talked to customer service on a matter to see if it was covered under my policy. Have had a leak in half bath. Wondered if was covered. Check with customer service to see. Yes it is covered. Have to see when I have extra money to schedule it.

All my question was very well answered. The person I talked with was very nice and waited on me as she had spoke with before at this claim. Very understanding of what we were talking about. I would like you talk with her if I have anymore concerns.

The representative (Madison), I spoke with was very polite, courteous, and friendly about an e-mail requesting a payment. A second e-mail about the GLITCH in your system, would have save myself (and others) time checking my (ours) records, and having to call, only to be informed about the glitch.

The Garage door wouldn't open! It had worked the night before. So I called HomeSafe and they walked me through every step and it was corrected! Thanks to all your efficient staff. Everything went smoothly and my garage door flows better than before. Thanks

Unable to review how repair work may be done, but I am very happy with the conversations I have had with customer service personnel. Always courteous and very professional. I'm sure that attitude will reflect in their repair work as well!

I went with American Home. They got really expensive. They got ridiculous. They couldn't fix my electric issue. So, I went to HomeSafe. With all the companies I had, no one could fix an electric issue in my house. HomeSafe sent this guy out, and he said, "You mind if I go through your attic?" He went through the attic and fixed everything and got stuff that wasn't running before. With the last experience I had when my faucet was running, they didn't fix it. One lady said, "Well, maybe you can get somebody on your own." So I went and got somebody on my own, and they said, "Well, you didn't send pictures." So I took my camera, and I sent pictures to them.

I called HomeSafe and said my hot water heater was leaking. They gave me a number of a plumber. The plumber contacted me and the he came out here. They said it had to do with my well water because my water is too bad. But they're not going to fix the leak. A rep told me, "Your case was denied because of the pitchers that was set in there was rust on that." I can't help it if it rusts. I was stuck with a $95 bill. So I told them to cancel it and do not take anything on my bank account ever again.

I don't have a home warranty with HomeSafe now. I got rid of that company really fast. They still owe me money. If you're looking to join them, don't do it. It was a bad experience. I wasn't told that they had a premium you had to pay every month, which was $54, on the plan. In fact, they had the check for $50. I canceled it on the 31st. They charged me a premium. They're horrible.

When I submitted a claim, I was disappointed I didn't have an opportunity to talk to somebody. I got the thing asking what was the claim for and then it said to give my credit card, $99. They put the claim through but I never got to talk to a person. It'd be nice if I can call and get a person. Even if they had a chat feature, on the website. Then, the tech came out and they left a mess behind. Also, the thing is that he did $345 worth of things to bring it into code and I had no idea I was gonna be on the hook for that.

Updated on 05/20/2023: Since the company you recommended dropped the ball and did not submit the work estimate for the claim from the 16th and did not send In until the 19th, I’m a little frustrated for the hold up. Now that you guys have the information just a waiting game. Then I can give my overall survey for Home safe.

I did a claim with HomeSafe for my microwave and that was a nightmare. They gave me a list of four people to call for them to come out and check my microwave. they were to determine whether it should be replaced or fixed. I called three of the names and they didn't work out. HomeSafe gave me the last one. He had my invoice with the wrong name on it and it took me forever to get that straightened. Once I got it straightened out, I waited another week. He still didn't send the invoice in. He told me that I had to do it. It was a mess and a headache. I was gonna cancel HomeSafe this morning and the rep said she would give me $10 off my monthly bill. I'm still thinking about canceling because I can just go out and buy one without all the hassle that I had to go through. I wouldn't recommend this home warranty to anybody.

Would like to be blue to file. Claim online instead of waiting on hold on the phone. I also just wanted to change my payment method on this call, online would have been easier and after. Lady on the phone was excellent however.

So far I’ve given the rep a 5 star review as to knowing the product and explaining it thoroughly. I haven’t had a chance to make a claim yet and that’s when the true review will tell whether it’s worth it or not. Stay tuned!!!!

In looking over my credit card charges I saw an unusually high amount from HomeSafe. I immediately called and was reminded that I had signed up for six-month payment (I had totally forgot that). The rep was courteous, very knowledgeable, and took ownership in my concerns. Everything was immediately squared away to everyone's satisfaction.

Michelle was outstanding in her handling of my situation. It is so nice to have someone who take pride in what they do, and how they handle people with situations such as mine. She had to go an extra mile because my card did not go through when she tried to do so. I checked with my bank during our time on the phone and found the company had used my debit card on file for the transaction and it was declined. During my research, I found the card number that was used was from a card that I had lost or stolen, and the bank thought it may have been fraud. I verified with the bank that the transaction was valid, and she put that the card would be processed tomorrow. She went the extra mile, and for that I am appreciative. Please thank her for me again.

Very nice very understanding and took the time to explain everything I didn't know and the things that I needed to know. I would recommend that any and everyone start a contract with HomeSafe. I think it's a very well put together service and can help save a lot of people from a lot of very expensive and unexpected repairs.

It was very easy and no confusing what so ever. The lady were very knowledge on what I had request. -unique

I was told how much HomeSafe was gonna charge per month and I can live with that. The rep talked about different things. It insures up to 10,000 bucks on different things whereas when I was with the Select Home Warranty, they didn't go quite that high. After I talked to the first guy with HomeSafe, I thought about staying with Select Home Warranty. But I went ahead and upped my plan for another coverage then I decided to back out. I called them up and I'm in limbo. I put up $2,600 and I'm waiting for them to square up and put it back as a credit toward my card. I’ve contested that, so my credit card people are checking into that.

Ice was freezing up too much in my refrigerator and some water was coming out. I submitted a claim with HomeSafe and they told me to call someone to come in to look at it. When I signed up, their rep explained that when you have a problem with an appliance, you can call. But they didn't tell me that I would have to find somebody. They said they would recommend whoever they have on their things to come out and fix the problem, and that they'd go from there. Then it'd be as simple as getting the extra service bill and mailing it to the people.

HomeSafe was very nice and extremely helpful. They helped us find the place to get in touch with to get it all done. And it went smoothly. The contractor took two minutes to look at it and say, "This is busted. It's not any good." It was our ice maker in our refrigerator. It took two weeks to get it in. I was glad to get it in there. They came in, got it done, and it was less than an hour they were gone. I was impressed. The only thing is HomeSafe sent us the check that was supposed to go to M & M. My husband had to drive to Midland to take it to the tech.

I had a claim for the ice maker. The tech came out pretty quick. Then he had to get a part for it. He did it in a pretty reasonable time. He was a nice fella. But when he pulled the refrigerator out on my kitchen floor, he tore the floor. He said he would come back and repair it, but he never has.

My dryer went out and I had a technician diagnose it. The motor is burnt. It's going on two weeks and it cost me $125. But I'm still nowhere. Each time I call, it's a different excuse. The technician did what he could do in writing but HomeSafe did not accept it. They gave me the runaround. I'm paying my money every month and did what they asked for. It's still not good enough. What's the point of having insurance if when something goes out, they don't wanna provide me with anything? It's frustrating and it's a shame.

I asked HomeSafe how the process went and they were really helpful, except I had to sit on the phone for a long time. The claim submission process was easy, although I wasn't real impressed with the feedback I got because whenever I tried to file a claim, they denied it. I had a claim for my microwave. The handle broke off and they told me that they wouldn't cover it because it was not due to the functionality of it and it was due to misuse or abuse. We're super careful and there was absolutely nothing we did wrong to make that happen. It was just a crappy part. I was not happy that they did not cover that.

The HomeSafe sales guy let me know the importance of having a home warranty in case something breaks down. He went through everything that was covered. He convinced me to get it.

Signing up with HomeSafe was very easy.

The customer service is great. She explained everything so clearly and understandable. I like the fact that she is an American and I can clearly understand her. Now I have to wait for my service tech has to tell HomeSafe....

Home Safe took very good care of me. I was having trouble with my air condition. I called and they got Right on it. They came to CK what it needed and the next day they got it fixed. It didn't take them long at all. L was very happy with their work. I would highly recommend Home safe to anybody that needs home warranty. They're great.

I received an email from you indicating that I missed a payment which should have been charged to my Amex account. Your rep looked into it and found it was an error on your part and the matter was resolved.

The representative was able to address my questions and concerns in a very efficient manner and I was very happy. The representative was very knowledgeable, courteous and helpful when dealing with my concerns and was able to address them in a short amount of time, considering that on a normal call such as this, you are on the phone for it seems like hours.

My whole home is covered from my septic system to my new heat pump. But my first claim was questionable. We had a cold snap and I developed a leak in my kitchen and bathroom faucet. The first company wanted to charge $1,200 for a faucet. HomeSafe and I said, "No." I ended up spending $175 and bought a brand-new faucet for my kitchen. The installation for that was $280 and the installation for the cartridge in the bathroom was $180. HomeSafe said, "Well, you got overcharged. We're only covering this amount." But I had already gone through three different quotes and that was the lowest one. I was pissed. That was not what I was paying for. I said, "Well, I'll leave. I don't need the coverage and I can stick the money into a savings account." The lady rep ended up giving me a $10 discount which over the course of 10 months, would make up for whatever money they didn't cover on the first claim. But the fact that they didn't cover the full amount peeved me.

The people that I dealt with from HomeSafe were all very courteous. But the vendor that I had to take care of my experience was horrible. It was the first time that he had worked for HomeSafe. My oven broke in October. It's a gas oven and the oven part broke. The tech came and looked at it. He said that he thought that it was through the clock part. That was a little strange. So, he left and didn't do the paperwork or the evaluation right for HomeSafe.

HomeSafe gave me a call and we talked about it, and I agreed to it. They take money out of my account every month. They said they fix everything. I’m paying $79 a month. The experience was very good.

Wonderful and precise customer support for both payment and claims issues. I needed to deal with a payment issue of changing methods and then was switched over to claims support so I could find out what happened with my claim started on 26 December to get someone to come fix a washing machine; was informed I would be contacted back to find a services in my area. I struggled to find someone or understand I was supposed to find someone but with your promise to support I feel the problem will be resolved.

I called up HomeSafe and they couldn't find anybody locally to come service my oven. However, they gave me a couple of people to try, so I called one, and sure enough, someone came out and figured out what was wrong. He was good as well as knowledgeable. He ordered the part and I had to pay half up front, so I wrote him a check. About a week later, he came back with the part and fixed my oven, so I wrote a check to finish paying for it. I'm waiting for HomeSafe to send my refund check.

I had somebody fix the faucet nine months ago and I got reimbursed for that. I had to pay $65 upfront for the call then HomeSafe took care of the rest of it. So far, things have been good with HomeSafe. The techs that I've had were on it.

Clarice was prompt and very pleasant to deal with as my home is in another town and I work in St. George, Utah. I wanted to have my policy number should the need arise when someone at my home had a problem that needed to be reported to your company and all information was at home. Your employee was most helpful. Thank you.

Service representative was patient, kind and asked questions about my request in order to understand my needs. He helped me resolve my issues very professionally. The representative held on while I checked for a link that he sent, and he waited for me to open the link to be certain it worked for me. These days I'm grateful for this kind of service.

You don't spend a whole bunch of out-of-pocket money when you have a home warranty. But the home warranty I had kept going up and I don't really make a whole bunch of claims because I try to keep everything up in my house. It's just every now and then, things go. I found HomeSafe and they had better prices. Customer service is also very nice. They always hear what you have to say and try to help you. They also offer you to get somebody else. But I don't trust anybody else and I’d rather for them to give me someone. This way, I know it's guaranteed. I've gotten someone that helped me get my microwave done so he was pretty good. He was fast and was a nice person. I would probably call HomeSafe for them to call him. I got somebody else to go with this home warranty. I'm trying to get my daughter to get service, too.

It's a good idea to get a HomeSafe warranty to protect your house. Their reps were helpful when I talked to them and the program sounded good when described. Then, when I glanced through the booklet once I got it, I liked that it covers things that can be pricey, so I decided to keep it. I'm on a fixed income, so I need to have something reasonable.

I had to call HomeSafe for a shower that would not stop dripping, but one of the people that they sent wanted his pay immediately. When he left, he was hollering. The other guy called but never showed up.

I like HomeSafe. They weren't hard to do business with. They were very polite. I had a plumbing problem. I turned my claim in. They told me what I needed to do. Once it was done, I sent it to them and they paid me. I was satisfied with the reimbursement process.

They offered me more coverage for the same price. They were gonna cover my plumbing and electric. Communicating with them wasn't difficult. Give them a shot. All the stuff they cover, you can't beat it for the price.

They've been forward, honest, and good when it comes to submitting a claim. Customer service is better than what I expected. A lot of times, contractors look at the job and say that they can't do it unless it gets approval. But since HomeSafe does approval first, that eliminates that problem. Some contractors are hustlers while others are honest people. But HomeSafe lets me use the contractor I know which is good.

My dryer went out. They called two different contractors and neither one of those people showed up. That part was a headache. After the second one didn't show up, I called them back to let them know and I found Vista Appliance. The process worked well with them. The tech was very helpful. It was a simple process of changing the switch on the dryer. But they had to wait and get an approval. That took a few days to happen and the tech came back. It took about three weeks to get my dryer fixed.

She was incredible! She was patient & informative on how I can make my CarShield and HomeSafe payments easier. She was kind enough to make the due dates for the same day, instead of my trying to schedule each payment separately.

Both of the reps. were very nice and helpful. They were Taneesha and Sylvester. They were both TOP SHELF!!! It was very early in the am for them and they were both very cheerful. I would certainly recommend this company to all my friends and relatives. Very good customer service.

Very helpful and solved my problems, I have not used the service yet because I am new to it, but I have used their partner, CarShield, and love it!. Homesafe lets you use your own service providers without hassle. I looks to be very easy. Their customer service answered my call very quickly and solved my issue very quickly!

HomeSafe is a really good service, with very nice people! After being with them for 1 month, I needed to adjust my coverage for some changes, and it only took a minute. The cost was reduced, and all was done. Thank you for making this easy!

I keep getting mail thru the USPO from these people that says an uncle of mine (who has never lived here) has his home here and that his warranty has expired! Total **! He has never used this company and has never lived at this address to use that company here. The letter alludes to they need an answer NOW. The letter goes on to say that he should call immediately to activate. Again Total **. This company is not a responsible company and only wants money targeting senior citizens. DO NOT DO BUSINESS WITH THESE PEOPLE. I already have a complaint in with the Better Business Bureau. I called them to complain about their practices with only an apology. Again! Disgusting!

I just needed a copy of the policy that I purchased for our second residence be mailed to our primary residence and your representative executed perfectly along with being very professional, friendly even helpful by suggesting emailing me a copy of the policy to my email address. She even blessed me when I happened to sneeze. Great hire!

The Representative was knowledgeable, pleasant, went out of her way to explain things, patient and very pleasant to talk to. She had a warm spirit. I would recommend HomeSafe. The price is cost effective. I cannot wait to see how good the service is with this home policy. I understand there is a 20 day grace period and when my monthly payment will come out of my account. Thank you for being a good Representative that know how to treat her customer.

I will need more time to ascertain about this service, having to take pictures of what's needed to be worked on is a pain in the derriere but I think it's necessary and acceptable. Other than that I'm just looking forward to getting the jobs done and then I will give a better remark behind that. God bless.

The only problem is that when they call you about signing up they don't tell you what has age limits and what don't. I had to make a claim to find out my water heater was too old when they said it had no age limit.

I had an emergency furnace repair, was in the cold waiting in an adjuster response. It took over a week only to be denied!! Just a waste of money. They look for ways not to pay your claims. I end of paying out of pocket but I could have done sooner if I knew my claim was going to be denied. So unhappy with the quality and urgency of the service.

It took 3 separate attempts to finally locate a service provider to take the job, However, once one was found the job was done efficiently without any other problems. No complaints about the service, just the time it took to get the job started (5 days including the weekend).

Asked representative to find someone to help me install a new pump beside the furnace. The one I have isn't pumping the water out of the system therefore it's flooding the floor causing me to empty the box every several hours. Two days later a service called me and I explained situation but they total me I had to make the total payment to them and Home Safe will reimburse me the different. That was not understanding of how it was to work. Just for me to give them the deductible. Right now I cannot afford to pay them the total amount. Waiting.

Brian helped me tremendously and treated me like a valued CarShield and HomeSafe customer. I am in the middle of a claim and Brian assured me that he would help to expedite resolution. My wife and I were very hopeful after our conversation. I would recommend HomeSafe to anyone thanks to Brian.

I have not had the opportunity to use the service but I believe that Homesafe will take care any problems that I may have. The customer service via phone is excellent. I appreciate the personable and professional experience. I found the agent to be a breath of fresh air in today’s chaotic and rude customer service environment.

I had to cancel this policy. Due to the fact that I was with another warranty co for a few yrs. After talking with them they reduced my monthly cost. I decided to stay with them. Thank you for your service

Awesome. Willing to work with you in a time of need. Awesome price rate. Thanks very much. Yes I would let family and friends know about Home Safe. Just awesome. This Inc. Would come in handy if anything in our home will break down on us. This Inc. Is so good to have. Thanks.

Each time that I have called I have received a warm and caring person that makes me want to continue my business with HomeSafe. They have tried to direct me with companies that can complete the work so that you can be happy as well as make the company look good as well...Thanks Home Safe!!

I called HomeSafe. Kind of figured out what was causing the problem. They sent in a plumber which checked out the hot water tank then started the kitchen plumbing since the dishwasher was not draining backing into kitchen sinks. Took forever to drain even tried liquid plumber.

taxes on my payment. What I signed for is what I paid for not taxes.

The washing machine started having trouble. I couldn't unlock the door and it wouldn't spin. From the get-go, I was not happy because HomeSafe said, "We will give you a list of people in your area. Wait for an email 24 hours or 48 hours." But I never got a list. Finally, I called them up. They were just going through the yellow pages. I asked, "Are all these people going to take your coverage?" They said they didn't know. They weren't helpful at all. They should have just said, "Look it up and figure out." These places that I called wouldn't take HomeSafe. You don't know who's going to take HomeSafe and who's not until you give them a phone call. I had to pay whatever the amount was then get refunded for it.

I just bought a new house and I wanted something to cover the stuff in the house such as appliances and electrical things. I called HomeSafe and spoke with somebody on the phone. They told me about the program and sent me papers, my book, and everything. They told me what was covered and what was not. There was a time that my refrigerator broke down and I needed somebody out here right away. At that time, HomeSafe didn't have enough time. It was on the weekend and they couldn't find anyone that will come out. I didn’t want my food to spoil. I found somebody that would come right on out and I paid them. HomeSafe said they would reimburse me and they did. I just sent them the bill. That worked out pretty well.

I am very pleased with the customer interaction with your employees. They are very professional, friendly and go out of their way to provide accurate information and explained everything step by step. They also made sure I got all credits allowed to me like i.e, military, senior citizens, etc...

I asked questions about how things worked if I needed anything fix. Robert was very informed. Thank you why I only needed information. When I need to use it I will call and see how things go and then recommend.

We had HomeSafe call out an electrician to work on our appliance and on our dishwasher. They got a number, and we paid the service charge of 65, and that was the last we heard about it. It took about a week or so to get somebody here. So, we called the first person that they gave us the name and they never called us back. Then we called a couple of times and finally got somebody who said that they were gonna have somebody on it right away. The second person that they called was here in a day or so, and he was in and out and did a great job. Everything is working great now. All it was was a wiring that came loose inside of it. The length of time could have been faster but we would recommend the company to somebody.

The agent was very professional, polite in answering all of my questions. It only took about 10 seconds after the initial call to speak to her. I was very satisfied with her knowledge. I will definitely recommend your company to my friends.

I had some plumbing problems. I had a plumber come in, they cleaned out the drain, and they went in with a camera to see if everything was fine. But HomeSafe only paid $400. The bill was $777.95. They told me they didn't allow for the camera work. So I told them if I knew that before I signed up, I wouldn't have signed up. Also, I got a couple of bids in for more work that has to be done, and I haven't heard anything about it. So I'm in the process of looking for another company.

The reps were very polite and professional.

HomeSafe gave me a good deal. It's $49 a month to cover our stuff at home. When I call them, they pick the phone up. Their customer service is extremely well. I'm impressed. The other thing I like is I can pick the person to come out to work on my claim. I don't like that there's a $65 service fee though.

My hot water heater went out. I had an emergency call in and they came out and fixed it. So far, Home Safe is okay.

HomeSafe has knowledgeable staff and I feel great with the policy that I got.

Everything so far is good. The rep gave me a percentage off if I signed up that day I did.

I had a pretty good experience signing up with them. They were quick and real courteous. I used it for an electrical issue. The technicians came out, and I told them what was wrong with my switch and with the thermostat, and they replaced the whole thing. The cost was $235 and they told me that they were gonna reimburse me for some of the money back. It's been four days and I'm still waiting for that. But overall, it's good coverage.

I had great service. Everybody was very friendly and had a lot of care. They knew what my problem was. I'm very happy with HomeSafe.

The HomeSafe rep told me what was going on, what would be going on, and what I would have to pay each month. He figured it up right then and there and he sent it to me by email. But he said that I would be getting a thing in the mail, too. So, he explained everything really good and the coverage that I got was great.

Our experience with HomeSafe has been amazing. My first file was an electrical issue with my bathroom. The lights weren't coming on in the bathroom. I called HomeSafe. They checked my account. They called me back within an hour and told me the name of the contractor, and that he'd be calling me to set up an appointment.

We had made a claim to HomeSafe for the ceiling fan last year. This year, we were going to do one for our stove. We couldn't find a repairman. My husband ended up fixing it himself. When my husband tried to find a local repairman to start the process, there were none in the area that were available other than Sears and they wanted $125 service charge. My husband said the part didn't cost $50, so he ended up doing it himself. So, we didn't do anything with it. Overall, HomeSafe has been very cooperative.

I submitted a claim over the phone, and the rep didn't know what she was doing. A repair guy put in the reset button for my microwave and it still didn't work. He came out and had to switch a wire. He told HomeSafe that and they wouldn't pay it, so I had to. I also had a plumbing problem. I had to pay it, then they paid me, which was stupid. Another one is that every time I use the dishwasher, it throws a breaker, so there's something wrong there and nobody's been out here for that. That's been two months ago, and I'm not happy. The technicians have been fine. It's just HomeSafe. They're dummies, and I'm about ready to cancel.

The sign up process was seamless. Everybody that I've spoken to has been helpful and very knowledgeable. HomeSafe is a good company because they've been very responsive to my needs so far.

The girl who sold the policy to me and told me about it and explained it all was very knowledgeable about it.

I've been paying HomeSafe for about a year. When my dishwasher went out, they sent a repairman to see about it and he said the motor had died completely and there were components going out on it. This dishwasher worked for 10 years and I don't know where the components were supposed to have gone. HomeSafe was very nice about it. The rep couldn't understand either that there were no components. They needed to get in touch with the repairman to see if he could give them more advanced directions. They haven't gotten back in touch with me. The dishwasher cannot be fixed and the repairman said it would have to have a new one. HomeSafe wouldn't pay for me a new one because of what the builder put down in his report. I'm not happy. This was the first time I used the service. I told them I wanted to stop my plan.

I was wanting to see if there was something better than what Consumer's Power pushes out. I got HomeSafe through CarShield and since I was a member, they gave me a discount. I was curious about what they covered. During the sign-up, I hardly did anything but said okay. Now that I have this warranty, I know that I can get something fixed right away if I need to. If I have an issue, I just call them up and they will direct whatever service person I need and set up an appointment. If you don't have a home warranty, better get something unless your appliances are brand new.

I have all brand-new appliances but I still got HomeSafe. Just like everybody gets an automobile and policy, they never know what's gonna come up but they would like to be protected. This is especially true with the AC and living here in Florida. I'm 80 years old and I'm on a fixed security budget so I have to watch every nickel and penny so that I don't need dollars and cents to lay out because a waterline broke, my sink got cracked, something happened to my AC, or somebody hit a lawnmower. It's hard to get money out of a LoanMart service. Also, I got my grandson with me that's 25. Kids nowadays could care less how fast they open the refrigerator door and it bangs up against the closet then it's ruptured.

They were not very nice people to deal with. They didn't pay me anything for anything. I sold my property that was covered by HomeSafe. I called and told them I needed to cancel my account because I no longer own the property, but they just kept billing me. All companies now seem to have one group for billing and one group for actually doing the work. I only used the group for doing the work at HomeSafe three times in the two years I had them. They did a good job as far as handling my problem, getting a service person out there, and getting the problem fixed. But HomeSafe has a billing problem. There were some billing issues getting the service person paid. But we finally got him paid. MEPCO is the company I'm dealing with that’s handling the billing, and they're nasty people.