Home Depot Appliances Reviews

I call Home Depot again. They send out the same technician. He says he doesn't know where it's coming from. He's never seen this before. I expected that the dishwasher would get replaced. NO. They said that it has mold so it's not covered. This is a dishwasher that I use daily. And yes, it has a moldy smell but what is the black sludge? And where is the mold coming from? I complained again. They sent another technician - same deal. I just called again and they are sending another technician. They have spent more money on technicians than the dishwasher is worth...and they still won't replace it. They are sending out a third technician now. Asurion Protection Plans - beware. They do not honor their plans. And don't try and call Home Depot about complaints - I've been trying to get through to a real human being for 2 hours.

Original Review: Bought Whirlpool washer & extended HD warranty. At 2 yr it broke. Called. CS rude. Refused to help at 1st. Finally sent man. Now 30 days & no washer. Leaked water. $2000 water damage to floor. Never again.

Anyway, this oven was a very easy fit. Plenty of room to move an appliance like this in and out of the house. But the delivery people refused to help or install it as I had arranged with Home Depot. Very odd. What a mess, finding someone to help me move the stove in. Doing the wiring. It was very easy to move in... just the fact that the Home Depot delivery people refused to do it is very strange.

I called Home Depot within 48 hours to return the freezer. Home Depot however, doesn't take responsibility of it, but instead leaves it to G.E. G.E. schedules the return pickup, but fails to do it correctly so the delivery/pickup service was not scheduled. I now have a brand new, non-functioning freezer that has a coolant leak sitting in my garage, and Home Depot could care less. Do not do business with Home Depot! If you buy a refrigerator or freezer appliance and the delivery company turns it on its side, REFUSE DELIVERY! This is a tactic by delivery companies to avoid having to handle the startup process because if the unit fails, they don't have to take it back to the warehouse. It's a shady tactic used by many delivery companies.

I called a second time, and was told I would get a callback shortly about whatever was going on. I didn't hear from anyone for another thirty minutes and called again: this time I got a "sorry, we're closed" message. So I guess the delivery isn't happening, I missed my show, and no one even bothered to call to tell me. I still have to try to get these jokers on the phone tomorrow to reschedule the delivery, and I'm running out of patience. Meanwhile, it's been nearly three months since we paid for our appliances, and the rebate is about to expire without our being able to claim it.

Delivery company rescheduled for 8am - NOON. After 4 hours, I call delivery company... on hold for half hour. They tell me they are late and will come at 1:30pm (I had to cancel appointments for child so we could wait.). Dryer is delivered. Two workers tell me it's all finished. I ask about the VENT HOSE. They say it's all connected and fine. The foreman comes in and looks at it. NO, IT IS NOT CONNECTED. He then tells me that the VENT HOSE didn't come and they would need to come back. Well, his workers just told me the dryer was done and I was about to use it... with a child in the house.

Home Depot's delivery company, Spirit, is deplorable. The operators are rude, the deliverers cannot be understood on the phone and they insist on telling you how hard their job is and how many deliveries they have yet to make. For these reasons, I will never purchase a major appliance from Home Depot again. Even if the appliance costs more at Lowes or Best Buy, it would be worth it to avoid this despicable delivery company. Home Depot should be ashamed.

Manager could do nothing but said we could re-order at current prices, which would be approx $1500 increase in price. Called their Customer Care and they went back to manager at store only to say that he is the final answer and nothing could be done. Also Customer Care indicated they would get back with an answer within 48 business hours. They did not, I got back to them 63 hours later. I agree their delivery policy was not met but they agreed to extension and delivery date had been set and they cancelled between the date it was set and the delivery date.

Now it was the left back burner was tilted. The delivery guy states to call Home Depot. Which I did, put on hold for a while, spoke with a customer service agent and he was not very helpful, he tells me to work that out with the delivery guy. The delivery guy has nothing to do with the stove. He works for "GE" out of Tallahassee, Fl, he has nothing to do with Home Depot. The Home Depot has not been helpful at all. Spoke with Wanda at the delivery office, she was very helpful, she explain what was best for me to do. She then transferred to another manager Javorris, he ask what the problem was. Explain that to him.

While explaining him the problem, in middle of conversation I could he was talking to someone else, he then tells me to hold on and transferred me to someone else, which put me back on hold again. This problem has still not been resolved. My mom is 90 yrs of age. She does not understand. If I had not accepted the stove my mother would been left without a stove. So she had to accept the stove with the defect/or not have a stove at all. This is not right. Money does not grow on trees, If there is a tree that is growing money, someone please let me know where it is located.

Updated on 07/25/2018: GE electric range is not what is suppose to be. There have been a lot of "GE" electrician appliance in my family. Nothing is not like it was when I was growing up. My family always bought "GE" appliances. Now by ordering a new stove for my mom, she wanted "GE". Place an order online. The problem begins. I was kept on hold for at least 15 minutes, then transferred from one department to another. Its seems no one knew or what they were talking about. (Very rude).

I have been a customer service manager for 25 yrs. A customer service agent is suppose to always listen to the customer. Not so in the customer service agent that works for Home Depot. Finally place an online order. The range was delivery with a defect. Had to have a second range, was delivery 6/24/18, with same defect as the first, also with another defect, back burner on range gets very hot when oven is turn on. Now back on phone with Home Depot again, getting the run around all over again. Spoke with Ivory in Customer Service she was very helpful. Now a 3rd "GE" will be delivery. I surely hope this one be defect free.

Technicians (independent and GE technicians) have come approximately 10X, without a resolution. I don't know if it is GE or the technicians, but someone is not telling the truth, The technician stated to me (and my son was in the next room and heard him) "it is definitely unbalanced, it shows on this computer", and the advocate tells me the technician said there is nothing wrong with the machine. Another instance, he stated the machine was full of suds, and that was also not true, I hadn't put detergent in the machine (I only put a load of clean clothes, without soap to let the technician see the problem. I am rapidly losing patience with GE and the inability to address this problem which is clearly mentioned in other reviews on the internet, yet the technicians and service dispatch lines seem clueless about being a problem happening with washers besides mine.

UPDATE: GE sent out an independent repair person. He was here 7-17-18. He stated "all the parts that have been already replaced need to be replaced again". An appointment will be set as soon as they receive the parts. The case manager called me to say they can replace my washer at a discounted price, they cannot replace it at no cost. You would think, that after all that I went through, they would replace it at no cost to me. I WILL NEVER PURCHASE A GE APPLIANCE AGAIN.

I called corporate and still have never received a call back. I will never purchase anything from Home Depot again. Talk to Daniel head of appliances there he was rude, my paperwork says 90-day default warranty and they refuse to refund my fridge that is 8 days old now!!! I will be contacting the news. This is unbelievable to me that a fridge that's not working can't be refunded back after 8 days!!! Very bad business.

This has been & still is a nightmare. I was going to buy a range also but it won't be from Home Depot. I told them I would have someone pick it up. I then asked about a refund on services & was told they'd adjust my bill when it I picked up the item. I won't be with the pick-up person so that will be more drama. The people I dealt with at Home Depot have all been nice but that doesn't get me anything after all I've been though. You'd think Home Depot would care about their reputation but I guess not. I'm willing to bet that none of these complaints have been given any compensation for their troubles.

I recently ordered a refrigerator from Home Depot and had none of these issues, it shows under protection plans. So what is the problem here with the dishwasher? I would not write this complaint if I felt they even cared or were trying to fix the problem. I think next time I need a major purchase like an appliance I'll try Best Buy or LOWE'S. It certainly can't be worse.

The original delivery date was June 28, 2018. On Sunday July 1, we received a call from an installer who said he would come out “tomorrow to install your microwave.” We told him that it had never been delivered and we had not been told when it would be. Monday morning we started calling again. Again we got a person at Home Depot that knew nothing about the problem and referred us to the special order associate whom I had already called and who was away from her desk. I then called the delivery company again, spoke with yet another new person who finally found the order and announced that it would be delivered “today” between 2 and 6. Nobody asked us if we would be home or available on this day or time. We waited all day on the 28th for nothing and now we had to schedule yet another day around this delivery.

We will continue to shop at Home Depot for things we can carry out but we have learned our lesson about ordering things that need to be delivered except things we know are coming from their own storage like stone, mulch etc. If you are considering ordering anything else beware that communication between HD departments and between HD and customers can be a real nightmare. Please also read the many similar stories.

Home Depot, Asurion and Samsung keep passing the buck. It is now 6/30/18, and if I don't keep ice packs ins the fridge, it shoots up to at least 50 degrees. I just want my original money back, after fighting, fussing, trying for 17 days, and once again, for about the 4th time I am back at square one with NOTHING decided, planned or communicated to me! As a senior citizen, I can see this issue outliving me, at the rate I am going... HELP!!! All I get are talking point scripts!

When finally I guess I was finally put through to the appliance department and told the woman what the problem was and she asked if I had tried hooking it up and running a load of laundry to see what would happen (UNBELIEVABLE). I let her know that I wasn't going to do that especially when I live on the second floor of an apartment. Well she told me that she couldn't do anything about it and would leave a message for the manager for when they get in the morning and would mark it in red so they would know to call me immediately after their morning meeting. Needless to say, I did not receive a phone call that day and called them again when I got home. It was the same thing with the being on hold and being transferred 5 or 6 times since I needed to talk to someone in the appliance department.

This time after getting through to someone I was informed by him that they would need to make a service call for the machine. I let him know that there was absolutely no reason that a brand new washing machine should have water in it and also leak out of the bottom of it so I did not want to have it serviced. I was then informed that was just about my only option that someone had to service it. I told him if that is the case then come and get it and refund my money to me. He then changed his tune and the way it ended was that they were going to exchange it that following Monday. Monday morning I get a call and it is someone letting me know that the service guy was on his way and would be there within the next 30 minutes. I let her know that there was no service scheduled for this machine and why and that they were supposed to be exchanging it. So told her to cancel that request.

After work that night I went directly up to the Home Depot and spoke to several "managers" in that department. The guy that finally agreed to have it exchanged said, "Well I put the order in. I don't know why that happened." The other manager started to look it up on the computer to find it and couldn't but before this his first response with was that he asked the employees if I had reported this within the first 48 Hours! INCREDIBLE! So of course he is on the phone and he is on hold I let him know I had to go and let me know what happens because if you think I'm going to sit here while you are on hold for an hour and a half. I wasn't going to do it. So they assured me that they would call me and let me know something. Well I called them back and was told that they were going to be exchanging it Tuesday morning.

Tuesday morning it is all set up and then I get a call after lunch for someone trying to scheduled a service call not the delivery of exchanging the washing machine. By then I was done. Told them NO SERVICE CALL ON THIS. Let them know they needed to come get it and refund my money. I was FURIOUS! I went back up to Home Depot Tuesday Night after work to let the "Head Manager" of the appliance center how absolutely crazy and atrocious the customer service was and also that they wanted for me to accept what I paid full price for a brand new washer and let them service it when it should of been a no brainer of what needed to happen.

They also tried telling me that maybe it had water left over in it from when it was tested. PLEASE!!! I hope that anyone that ever shops there takes this to heed to be careful. I still haven't received the refund on this machine and they picked it up on JUNE 9! This is twenty days later and yes I have been calling about it and they say they are going to refund the money but it still has not happened.

I must of spent over three hours on hold during the five phone calls I spent dealing with Home Depot and Whirlpool trying to get this transaction straightened out. There was zero accountability by all parties involved in this transaction. Home Depot does not have any system or process to deal with problem situations that come up with major appliances. They are merely acting as a broker. The delivery is contracted out to an outside agent. I suspect the delivery contractor is not compensated for fouled up transactions and does not want to make the follow-up trip. There is no incentive for any party to follow up on the transaction. It ultimately comes down to Home Depot to resolve situation and they are not set up to handle it. You have to call your local store and find one of the two on-site managers.

There must be at least four different managers and it seems like you get a different manager each time you call. It is very difficult to reach these people and they are extremely busy. Even if you have their direct phone extension, it is difficult to reach them because they are so busy - expect to be on hold for 20-30 minutes each time. It was also obvious to me that none of the managers really cared if they kept my business or not - the individual store does not really become involved with the transaction unless there is a problem. The system is set up with nobody incentivized to make sure the transaction runs smoothly. There is really nowhere to go to complain. I am not used to that when spending over $1,000 for an item.

4/18 10:14 a.m. Called the same Vegas local store, was told that they FORGOT to order the ice-maker that I ordered on 3/21, and need to order. 4/23 12:05 pm Called the same Vegas local store, Dulce took my message, promised to convey the message to Josie to call me back but it never happened. 4/23 2:53 pm, I called Josie, Kimberly took the message. 4/23 3:31 pm I called the same Vegas local store again, didn't get Josie. 4/23 4:50 pm Called again and finally talked to Josie. She promised to order ASAP. 4/26 9:40 a.m.-9:50 after several transfers, talked to Jacklin at Resolution Department. Connected to local office, talked to Kimberly, the local store manager, she promised to get the ice-maker problem solved ASAP. Got my case number ** from Jacklin.

Between 4/27 to 5/I made the following calls to the same Vegas local store to followup and talked to the following persons: 1:06 pm Talked to Jenny, she promised to convey my message to Kimberley. 5/2 Called the same Vegas local store, Samantha(?) took the message. Kimberly called me back at 5:06 pm, telling me that Josie call me back right away. Nobody called me back. 5/3 11:45 a.m. Called HomeDepot Resolution Department, talked to Khadijia, connected to Kimberly. Kimberly said two pieces of the ice-maker was missing, will check and order the missing pieces ASAP.

Khadijia gave me a case number that is different from what I got from Jacklin and said I should contact her in the future for the case and for compensation for my time. The case number is: **. 5/7 11:29 a.m. Called Resolution Department Jacklin, she was not available. Talked to Janice, transferred to local store manager Kimberly. She said she was going to find out what the missing part were, and get back to me ASAP. 5/8: 4:52 pm Kimberly called me, saying the ice maker I ordered "was wrong", not the right model, because the model they recently ordered was the same model that I ordered on 3/21/2018, and she needed to find out the right model.

5/18 1:13-1:23 pm called customer service, transferred to Will at 1:33. Transferred to Melisa at 1:45 pm at Resolution Department, connected to Eredor. He promised to find out and get back to me. Again, he NEVER did. The phone ends at 2:08 pm. 5/31 Called Khadijia at extension **, left a message with the case number she gave me earlier. 6/1 Called Khadijia at extension **, left a message with the case number she gave me earlier. 6/13 1:20-1:58 pm: called Customer Resolution, Branda, Miki then Jocelin, connected with local store. Jacklin said the ice maker will be delivered on 6/12/2018. 6/14 12:04 left Khadijia a message. 6/14 13:09 Left Khadijia a message.

6/14 11:36, Called Resolution Department, talked to Cordney(? female), was told Khadijia left for lunch, will leave her a message to call me back. She Never did. 6/14 Called Resolution Department and was told Khadijia is no longer with the Resolution Department. I wanted to talk to the manager of the Resolution Department, but was transferred to Jacklin. Jacklin was helpful and professional as always. She connected the local store and told me that the ice-maker was delivered already on 6/12, but IT WAS A WRONG MODEL!!! So, the local store first delivered a broken refrigerator, then, ordered a wrong ice-maker (according to what Kimberly said), re-order, only found it was another wrong ice-maker. It took them three months, still, the job is not done. Someone needs to take responsibility for this extreme case of horrible customer service.

I ordered an entire kitchen appliance in-person at Home Depot in Emeryville, CA. Again, the personnel who helped me order were great and were able to save me a few hundred dollars due to the volume I'm ordering and found me several coupons I didn't know even existed. I told them that I was going through a renovation and my kitchen may not be ready. They advised that I can select a later order date and only move it once I have a definite date. I chose July 6 knowing that I will have to change that later. The two sales clerk told me that this is a 3rd party delivery and installer service. They said that it is hard to get ahold of them and advised that I change the delivery date a week or two before the actual date.

A couple of weeks later, I still don't have a kitchen, but Memorial Day sale came on. I called Home Depot and advised that my appliances are not yet delivered by the prices dropped. Just like that, I got refunded the difference. Again, kudos to the Home Depot personnel in Emeryville. My contractor gave me an estimated date when the countertops will be on. I called the delivery company to have change my delivery date. I called the number of the delivery company, which was given to me in a page that accompanied my invoice. The paper said to call that number if I need to reschedule. The phone prompt said to press 4 if I need reschedule. I press to reschedule and it asks you to enter the date using the phone pad. I enter the date and before confirmation a person picks up. I told her that I just rescheduled using the phone prompts and she confirmed that I'm scheduled for June 4.

A few days later, my contractor asked that I change my delivery date, because something went wrong with the kitchen. I call the delivery company and I go through the prompts and I type in for June 8. Again, just before confirmation someone picks up. I asked for confirmation and she stated I'm scheduled for July 6. I was surprised by that and I said I changed the date to June 4 and now I need it to June 6. She said delivery changes doesn't work that way and I have to call each appliance manufacturer to change my delivery date. Why did the initial girl confirmed my delivery date of June 6? This is my first pissed off session with them. They will not do anything to change the date.

I called Home Depot and told them what happened. This lady, Ms. Lawana **, another associate at Home Depot in Emeryville, CA was super sweet. She said that we do have to call each manufacturer to change the delivery date. I asked if it's easier to cancel the entire order or cancel each one. She said if I cancel and reorder, I may lose my Memorial Day savings. Ms. ** said she'll take care of it and she'll call me back. 2 Hours later Ms. ** calls me back and reported that she called each manufacturer and changed the delivery date. She said it did take 2 hours. Again, kudos to Home Depot. I make arrangements at work to take the day off on June 8.

On June 6, I get a text message stating that my appliances will be delivered on June 8. On June 7, I get another text that I'll get my appliances tomorrow, June 8. On June 7, I also received a phone call that my appliances will get delivered between 9:00 AM and 1:00 PM. On June 8, I stay at home. I have to get breakfast outside, since I do not have a kitchen. I come back home at around 8:50 AM. At, 10:16 AM, I get a phone call from a local number and a person told me that my appliances will arrive in about 30 minutes. I wait. 30 minutes have passed and I continue to wait.

12 PM rolls around and I call the 877 number provided in the Home Depot delivery sheet and after navigating to check my delivery status, it states, "You have a delivery today. Your driver is on time between 9:00 AM and 1:00 PM." I would press the prompt to text me of real time updates. I did this every so often to check my status until 1:30 PM. It is already passed my scheduled block. I call the 877 numbers several times and there is no option to talk to anybody. I try and try and look at the status and over and over it states, "You have a delivery today. Your driver is on time between 9:00 AM and 1:00 PM." I'm already furious and I still could not get ahold of a real person.

I call Home Depot and they gave me a local 510 number for the delivery company. I call the number and, finally, a person picked up, but it might as well be a robot; since, she was that helpful. I at least, finally got their name, Simple Logistics. She told me that she sees notes in my order that I did get a call at 10:17 AM, but she said she can't understand the notes after it. She said they were in "Chinese." She said, she'll call me back. I never got a callback. I call Home Depot again and told them what is happening. They look at my order number and see the reschedule I made from July 6 to June 8. They'll investigate and call me back.

I called the Simple Logistics again and I spoke to a Jessica. She said that my items are not delivered, because they were incomplete. My jaw dropped to the floor and I went into a tirade. I asked her why didn't anyone call me? She said that was GE's responsibility to call me, which was the missing item. I asked her why didn't they call me back? She said she didn't know. The status says pending but they did not know. She said that they rescheduled my delivery to the 14th. I said, someone called me this morning and told me 30 minutes. Why couldn't they call me to let me know of the cancellation and reschedule? She couldn't explain. I asked for a manager and she said the manager is unavailable. I asked for an on-call manager and she said they don't have one. I hung up pissed off.

By the way, I did try to call back the number that called me at 10:17 AM, but no one was picking up and I couldn't leave a voicemail. I called Home Depot and another nice Home Depot personnel picked up and I explained to her what happened. She admittedly stated that she doesn't know what to do with this and transferred me to her manager on duty, Crystal. I was already ticked off. I did my best to avoid yelling. I told Crystal the story and she too said she can't do anything. I asked, "Why didn't anyone call me to notify me of the issues and changes?" She said the delivery company was supposed to do that.

I waited at home, in a torn down kitchen and living room from 9:00 AM to 3:00 PM waiting. I kept calling the delivery's 877 number and it kept repeating the message, "You have a delivery today. Your driver is on time between 9:00 AM and 1:00 PM," even at 3:30 PM. I asked Crystal what can they do. I asked if they can use a different delivery service. They don't have that option. She gave me the typical, "I understand."

I understand Crystal and Home Depot is not at fault, but this is their outsourced company. I asked Crystal what can she do for me for this lost time? I offered different option. I was so upset that, think about it, some of my suggestion was absurd. Crystal did offer to comp me $200, but I'll receive it after the installation. I accepted, but I advised her that I don't care about the money. I want to disassociate with Simple Logistics. I'm really upset about not getting called of the changes. They made me wait and wasted an entire day. I asked Crystal to put the comp in writing, which she emailed me. Also, I asked Crystal if I can cancel without penalty. She said yes, but she advised against it, because of the coupons and Memorial Day savings. I told her I'll think about it.

I quickly called the other vendors I worked with researching these appliances. I called both Best Buy's Pacific Sales and Airport Appliance. I told both of them what happened and I emailed them my invoices. Both stated they'll get a comparable price but may not get as low. I asked for quotes, which both were working on. I called Simple Logistics again and Jessica answered again. I told her I'm giving them one last chance. I'm really upset about not being notified of the cancellation and reschedule. I told her to reschedule my delivery from the 14th. I said tomorrow, Saturday, or Monday.

She said she can't. The earliest is the 14th. I told her bump someone else off; it seems like it's something they can easily do without notification. I asked for a manager again, and she told me what she said earlier, that she's gone for the day. I said, "You have one last chance; otherwise, you're going to lose this business." There was no, "Let me try", or "Let me get back to you." It was just, "I can't." I hung up.

I called Crystal back and requested to cancel all my orders. I told her, unless they can disassociate me with Simple Logistics, I'll cancel my entire order. Crystal complied without pushing back. I know this is not her their fault, but this is their contracted delivery service. There must be an agreement regarding customer satisfaction. I ended up with Airport Appliance. I'm paying a few hundred dollars more, but I can't deal with Simple Logistics. Also, I've shopped with Airport Appliance before and I have been very happy with their service and product.

I had luan plywood on hardwood floors to prevent scratches. They insisted they could not get fridge out with luan there (even though first set of delivery men did pull it out onto plywood) and they drove deep scratches into my newly done hardwood floors! Then they never removed the toe plate to try and level the doors...claimed that our floors were uneven. They didn't hook up water line either. All in all, the visit has costed me thousands now due to the damage to my floors. And, my husband removed toe plate and was easily able to level doors so handles aligned. Thanks a lot Home Depot. You've lost a customer for life! Never again will I purchase anything from your store...not even a $5 plant! This is a criminal operation going on and you need to be held accountable for the delivery service you employ!

I back on May and tried to returned the Telescoping with the credit card, but Home Depot didn't accepted argument had been pass more than sixty days and GE won't received it. I don't understand why Home Depot don't accepted this return??? I wasn't here and in January Fred tried to return you didn't accepted... Why. What do you want I do with this appliance? I don't know what can I do with this appliance... I would like to be your customer and order another appliances, but I won't do it with this terrible experience.

A week and a half later, the new dishwasher from Lowe's was installed. However, I still did not have a refund from Home Depot. Called HD again and they had made no progress on the refund. Out of frustration, I turned the credit over to the credit card company. Two months late, I still do not have a credit for the HD charge. The credit card company stated that HD is not responding to request for information. I'm not surprised.

HD charged my card the moment I ordered the dishwasher. Lowe's didn't charge until I had it. HD uses contracted delivery service. Lowe's delivers directly from their store using their trust and driver. Here is the really big difference. HD will not allow for a return due to damage. You must reject the delivery... And even then they refuse to issue a credit from my experience. Lowe's will allow you to return the a major appliance even after it has been delivered. HD better get control of their band and stop offloading their deliveries to a third party. Giving away the last contact with the customer is a huge mistake. This is the last opportunity to make someone happy they did business with you or the first opportunity to make sure they never do business with you again. I used to love going to HD. After this, I will never buy another appliance from HD and will try to avoid going into the store if possible.

On Tuesday May 29, I called and complained. The lady on the phone said the dishwasher was delivered and I said I never even saw it in my house. May 30rd I followed up again and they said they would call back on May 31st. It is June 5th and no one has called me yet. All the agents on the phone apologized for this. But 3 weeks later I still don't have a call back from the initial complaint or the follow ups I did. On June 5 I still did not get my appliances after filing complaints and following up 4 times. I wish I never ordered here. After all Home Depot is not an appliance store! I hate the delivery team! Messed my life up! For 3 weeks I am waiting on delivery of my appliances! This is my first review I have did in my life!

Called customer care once again and had to order another one with a delivery ETA of Friday 6/1 but we asked for it to be delivered to your store since OnTrac was a horrible experience. Friday came, and what was delivered was a very used Hot water heater!! At this point this is beyond RIDICULOUS!!! This has ALL been a nightmare!!! And customer care won’t do anything to help the customer!!! They don’t care one bit about the customer.

At this point, we are more than LIVID that they can't simply replace the fridge. We have 2 babies at home aged 1 and half. We're living or better yet surviving off a cooler and ice that we must purchase everyday. The babies need fresh food and milk yet it's hard because we have no working fridge. What is the point of the 5 year warranty? If Home Depot can't assist us. 1 whole month and still nothing is getting done. Our case manager has not returned or bothered to answer our calls. It's been a week or more and still no word. Worse service ever! I am writing this with tears in my eyes because it's NOT fair to be paying for a warranty and we can't get this resolved especially because we 2 babies at home and NO working fridge.

I fixed that later by turning the water back on from under the sink. Next they were missing the door handle screw for the freezer door. They reported that to their company saying they would send another screw and promptly left. It's been a week and no replacement screw. I'm disappointed in Home Depot for using this obviously subpar installing outfit. I found the part number for the screw on Amazon. It's a very small quarter inch screw. Amazon wants $9 for it. Disappointing for sure but more and more typical of the no service oriented large retailers.

Told HD that I never got my mini refrigerator. How could I return it? The heavy grill sitting outside my condo was disappeared within those two days period (who knows when and how). Finally, HD said I should contact my credit card company for a refund. Filed dispute with Chase and ended up with no refund since "Chase contacted HD and said the vendor claimed the product was shipped..." So, almost 3 months passed, I had paid for a mini refrigerator but still haven't got it from HD and no refund from HD.

I called Home Depot and they tell me, "Too bad you should have exchanged it within 48 hours." I asked the Manager at Home Depot where does it state that on my paperwork, his only response is you should have received something with that information on it. I explained to him I didn't. He then told me to fight with GE. Let me remind you I have a 100,000+ Corporate Account at Home Depot and I will now be canceling it and going to Lowe's with my business just because you couldn't do the right business decision by exchanging a 600.00 stove. What a genius you have working for you Home Depot!

When I sent an e-mail to customer service (case **), they said they didn't match Best Buy if it was more than 25 miles away, but in this case Best Buy was only a mile or two away. I think Home Depot should clarify their web-site advertised claim that they beat any competitor's price by 10% - they wouldn't even MATCH it - let alone beat it - if they exclude specific stores. The Dept. Mgr. said there were other stores in addition to Best Buy whose prices they wouldn't match either. They should clarify their Price "Guarantee" in that case!

They also informed me that if an item is on sale, they will not honor the 10% veterans' discount. I think they should be specific with the vets about that also - since Lowe's DOES take the 10% off items on sale. We left Home Depot and bought the clothes dryer at Lowe's - for less than at Best Buy PLUS the military 10% discount.

Is said it would not take 3-5 min., so before he brings the new washing machine is had disconnected the old one. So he took out the old washing machine, is went on the floor of the small laundry room to clean under the old washing machine. When he came in the laundry from with the new washing machine and my wife is also inside the laundry room and he was going to put it over my feet (without even asking us to leave the laundry so he can have the free space to enter the washing machine and install it). When my wife asked him to take carry he is going to but it over my feet. Then he got very angry and start shooting you are wasting our times, so I started telling him, that is have been doing my best to help to finish your job but is do not work for you to shoot at us. We are customers and we have the right of respect and better behavior.

Then he left the new washing machine at the door entrance, took the old washing machine saying, "You call Home Depot to do the installation for you." And his colleague start shooting at me on the street. What you did not correct and you are wasting our time, is told I’m trying my best to help to do your job. He said no we are leaving, is told him this would lead that is will complain to the company, come finish your job, he said "Since we came you want us to lose our jobs"! I told him why do is know you from before? Is never met you before, your behavior would lead you to lose your job, then the other one (the tall man) start shooting from the door of the track and he ended his shoot with the "** Word", I said to him what did you say start videoing him to say it again, and he would not have the courage to say it again but waived with his hand to go away and is do have the video for that.

I completed for over two time on the phone to Home Depot and is went to the store to meet with the store manager and should some sympathy and not happy from what happen. Then send to his assistant, she send a complain email message to the delivery company, but up till now (more than 48 hrs.) they did not do the installation and would not the authority over the delivery company to force them to do the installation today! This is one of the worst customer service is every faced. They are good in sorry and apologizing but with no action! Not sure now if I’m going to get any apology from the Home Depot of the delivery person who told me the "** Word". Home Depot service might be good in story and after that it's SO SO Bad SERVICE. So if you order any product from Home Depot get ready to get the "** Word" on the delivery time!

Home Depot delivered the washer and dryer, but did not unwrap the appliances and set them in place, per their commitment and policy, as I understand it. They just dropped the boxed appliances with my contractor, and left. The boxes were in perfect condition -- we have a pic. As HD had not unwrapped, my contractor made the call to leave them packaged until install time, for protection. Had the boxes been damaged, my contractor would either have refused delivery, or investigated further and reported damage. Standard practice for licensed contractors.

Rehab schedule had slipped, so install was delayed. On installation day, contractor unwrapped appliances. Dryer appeared perfect. Washer was badly dented in front. A cosmetic issue, but also possibly a functional problem, as it appeared the unit had been hit hard. Obvious that GE had placed a badly damaged appliance inside a nice new box.

Home Depot and GE will not replace the washer because we had not reported the damage within 48 hours of delivery. Nevermind that their delivery people didn't do their job, or that we've spent many thousands of dollars at HD in recent years, and more than that during the course of the relationship. We're stuck with a badly damaged appliance (compact washer $900+). If you do rehabs as we do, you know this is not a desirable or sustainable arrangement. And after 30 or more years purchasing from Home Depot, for both personal and professional projects, it's a deal breaker when they don't have my back in a outlier case such as this. We're done with Home Depot. So long, GE.

MY REJECTED REVIEW: Big freezer, so you have to lean over to look into the lower compartment. I hoped that this new fridge would be less noisy, compared to my 33 year old Whirlpool. It's not. Significant amount of hissing and gurgling. Overall the fridge looks nice, but the plastic handles look and feel cheap. Seems like the lower door should have 1 more adjustable shelf. It has 3, but 4 would be better.

I have to give Home Depot a POOR rating for the online delivery. During the online chat, and on a phone call, I specifically stated that I needed a LEFT hand door. I was told that the fridge would arrive with the doors off and that the delivery people could assemble it with the door hinges on either side. The delivery man did not ask me about door positions, and brought the fridge into my house assembled with the door hinges on the wrong side! I noticed grease and metal flakes from the assembly. I decided not to have them remove and reassemble the doors, so I did it myself. After rearranging the doors I noticed that the fridge was rocking. The delivery guy had not offered to balance the fridge. I adjusted the screws and balanced the fridge myself. I think that most customers, that are not mechanically inclined, would be quite disappointed with a fridge that is not assembled to specification, and not balanced.

The company then said I would have to wait another week for delivery but could not explain why I should believe that this wouldn't happen again the following week and they could provide no reassurance. I then cancelled my order and Home Depot will not give the funds back for 10 days, even though they never showed up at my house with the appliances. No one was empathetic and expressed any concern about what had happened. I WILL NEVER ORDER ANYTHING FROM HOME DEPOT AGAIN!!!

Since I used a credit card I had to go up to the store at 10 pm at night and get a refund since we were in desperate need of a washer. I spoke with a manager which was on duty and he said we could possibly get another one that was in stock or purchase another one and we would have to make up the difference or take the floor model with a reduced cost which was only 15% and the units were scratched and bent from hell and back, those were our options. They had nothing in stock that was worth buying and if they weren’t at least gonna give us 50% off the floor model we would have to get a refund.

We chose to get a refund which we wanted cash which took an hour to get which makes no sense, when we purchase anything it has to paid immediately but they can take however amount of time they need. I will never purchase anything else from Home Depot especially appliances. Purchased the same washer and dryer for about $100 more and they delivered in two days, it was worth it, thank you Conn's.

Again call the next afternoon and am informed that they can't get a repair company to come out and will make a decision about just paying what I spent plus tax towards another water heater, this by the way is Friday and they won't have an answer until the following Wednesday. All this time I've no hot water. They can't find a repair company, give me a break. The phonebook has three pages of appliance repair companies. This is a scam in my opinion, either that or they're not smart enough to use a phone or computer.

At the same time I called the Home Depot store where I purchased in Maple Hts, Ohio and explained it to the customer service person. They seemed as if they did not care if I had just purchased damaged goods from their store. So I got online and answered the survey about my recent purchase experience and marked the box to call. The next day I received a called from the store manager. He stated his name was Scott. I explained the situation. He asked me if I had the receipt and a photo ID. I answered yes and also told him the installers took a picture and sent it to my phone that I could also show him. He asked me what he could do to make it right.

First of all I did not like how he turned it around and put the ball in my court after stating he would give me $40. He told me he would be in the next couple of days at 12 noon when could I come in to talk to him. I told Scott that most likely Monday the 16th but I was not able to make it until Tuesday the 17th and when I reached my local Home Depot in Maple Hts, Ohio. I went to the customer service counter and told the young lady I was there to see Scott. She began to interrogate me with questions my name, why did I want to speak with Scott, what was he going to do for me so I told her which really felt uncomfortable, because Scott told me he would talk to me and tell his managers the situation.

She called Scott from the customer service desk told him I was there, he never even came out to talk to me or see the picture of the damage goods I bought from the Maple Hts Home Depot. I thought this matter was very poorly handled. Luckily there is a Lowe's home furnishing store closer to me than Home Depot. I was hoping to show him how damaged the water heater was and explain how frustrating my day had become. And if he felt like $43 was compensation for buying goods and having installers calling about the product and the possibility of me paying extra for the installers taking it back and having no hot water was the solution to this problem after buying other big-ticket items at his store. His insight is very dangerous for the future of the Maple Hts Home Depot. Thank You for not solving my problem and switching my loyalty in the future to Lowe's for my future rehabbing of house.

Home Depot should be monitored for online sales without customer service for product failure.

Are they kidding me? I WASTED MY PTO TO WAIT FOR THE DELIVERY. THEY DON'T INFORM THE CUSTOMER OF THEIR DELAY. WTF. Then REP asked if I wanted manufacturer's customer service to find out the status of the appliance. WTF. Home Depot. That's your job. Failed to do their job. Fail to keep their promise. Failed to inform the customer. I am never ordering from them again.

Well, around 3:45 PM, I finally get an (automated) call from the delivery service. They will be delivering it, TOMORROW (the originally scheduled date) between 1 and 5 PM. I called them. The supervisor told me that he gets wrong emails from the headquarters all the time, and that it was no big deal. I told him that it was NOT okay to treat customers this way, regardless of the internal communications problems their company has. I told him that he needed to look into what went wrong and call me back, which he did not do. This has left a very bad taste in my mouth.

Before they left I discovered a dent in the refrigerator. I told them. They gave me a discount for the dent in the refrigerator... - that was good. The next microwave arrived a couple weeks later. Upon arrival, they looked at the microwave and discovered it too was dented and so they returned it. When the 3rd microwave arrived a couple weeks later, it was not dented! I was so excited!

Now weeks after buying my appliances I am finally going to get them all in! The installer put the Microwave up on the old bracket from the previous microwave. He had his buddy hold it while he went to get something. That's when it happened... the microwave fell right on top of my brand new glass top. It made a ding in the glass top. It dented the back of the stove small dents, yes, but still there. I was also worried about how that heavy microwave landing on the glass top might have in some way damage the glass. They tried to get me to say the microwave was damaged in the box again since it was damaged by the fall.

When he had me sign my name I told him I could not say that it was damaged in the Box as he was trying to get me to say. So we went ahead and changed it to say that the micro had actually dropped on the stove. I told him I wanted to have some remuneration for the Damage Done to the stove. Home Depot has still not giving me any remuneration. On top of that, I had to reorder the microwave myself when it did not show up 2 weeks later... On the whole, the manager of Home Depot has been helpful but done absolutely nothing. I have been kind, patient, and yet I can't help but be frustrated. It is now been almost a year since I order my appliances. I have still not seen any remuneration from Home Depot So, in short I would not advise buying from this company.

When we didn't get the confirmation call Friday night, I called the Home Depot Delivery Service on Saturday morning as the contractor reserved his afternoon for the job, the delivery service and after waiting for half an hour with music only came back with apology that they didn't find the products neither the truck, they assured us that they will call in one hour to confirm. Around 12 noon we went to Home Depot and met with Kevin the salesperson, he tried to contact the delivery service and GE and after nearly one hour and a half I got the answer that the delivery might be out on the truck or not loaded yet...no track of what so ever of my order...but in case they arrive we have to wait and my contractor now is on site waiting and waiting... No call, no truck and no delivery of my confirmed order.

My credit card was charged for the products and my contractor charged me for the job as he was there and it was a waste of his time. Sunday, I called furious and again after one hour of waiting, the Home Depot Delivery representative assured me that the delivery will arrive on Tuesday 2/27 the initial day (The day that neither me or my contractor can make it). The day never been changed even there was a confirmation. Also, for the inconvenience the representative assured me that there will be a compensation after I signed on receiving the product. I have to call back after delivery and they will issue the compensation direct after the call. On Tuesday 2/17 I ask to leave early my work to meet the delivery. I got a call that within 45 minutes the delivery will be at site, I was waiting for one hour and 15 minutes until they came.

I called the delivery service to confirm the delivery and confirm the compensation as I was instructed and after waiting on phone for 30 minutes, the delivery service representative told me there is no record whatsoever about compensation and I have to call GE to ask for that and he gave me another 1-866 number. I went back to Home Depot and I said my story and they said that there are many complains about this Delivery Service Company and they are thinking seriously to change it. They asked me to submit a complain and this is what I am doing here. I order online many things and this is my worst and most expensive order in terms of time and money...never again.

They had piled tools, parts, the harnesses and belts they wear, all of this, on my kitchen table, and without being rude, I let them know I only use the table (countertop) for eating. The man removing the handles immediately removed the things, but the other male seemed annoyed. I could be wrong, either way, he was careless when he left and damaged the wall more after I had asked him to be careful. The front door opening was 35.5 inches. They had removed the handles from the old refrigerator. It was 31.5 inches. This absolutely could have been prevented.

I accepted the discount and that's when it has taken numerous phone calls to find out when the replacement stove would be here. Now at times I admit I probably was rude but well as to be expected. One they took my payment from the start and now it is the 27th of February and now they wouldn't be able to deliver the replacement stove till March 6th. Now I am in contact with a gentleman named Lou at the Home Depot near me in Cleveland, Ohio. He is trying to get me a replacement stove or a refund but I can't get a refund till they pick up the stove that has the missing pieces. All in a nutshell it's been a bunch of running around. I'm out my money till someone picks up this stove. I guess I'll shop at Lowe's from now on.

On January 21, the installer attended at my house to install the dishwasher. He moved the dishwasher out of where the installers had left it. He tried to open the door and noted that the door was very difficult to open. He inspected it further and discovered that the frame and wheels were bent up to the extent that it was impossible to install, it wouldn't even fit into the opening if he tried. In his opinion, it appeared that the dishwasher may have been dropped by the delivery people. I immediately called the HD Customer Service line to report the problem. I was told that HD was sorry. I was told that she would send an email for the replacement to be processed the following morning (Monday), that the supplier would be contacted and that a replacement dishwasher would be ordered Monday January 22, 2018, and that the new dishwasher would arrive in 7-10 business days.

I was told that I would receive a phone call from the delivery company about when it would be delivered, as HD was unable to provide me with an exact date, only that it would be 7-10 business days. At around that time, I never received a call from HD or anyone else to advise when my replacement dishwasher would arrive. In the meantime, before the installer left, I arranged for the installer to return to my home in 2 weeks, as I was told the replacement would be delivered in 7-10 business days.

On Jan 24, when I was at work, apparently the delivery company (who a few days later I discovered was Armstrong the Mover) came by my house, with no advance notice the night before or the day of, to pick up the broken dishwasher. A VM was left at 12:06 pm advising that they were at my house to pick up the dishwasher. I ret'd the call at the number on my call display at 12:33 pm and rec'd no answer. When I arrived home after work, I discovered a ripped up note was left at my door, with the contact phone number missing and no company name on it other than Home Depot, making it impossible to call whoever left the note (other than Home Depot). I received no advanced notice that anyone was coming that day to pick up the broken dishwasher, so, not surprisingly, I was at work and not at home.

On Jan 24, when I was at work, apparently the delivery company (who a few days later I discovered was Armstrong the Mover) came by my house, with no advance notice the night before or the day of, to pick up the broken dishwasher. A VM was left at 12:06 pm advising that they were at my house to pick up the dishwasher. I ret'd the call at the number on my call display at 12:33 pm and rec'd no answer. When I arrived home after work, I discovered a ripped up note was left at my door, with the contact phone number missing and no company name on it other than Home Depot, making it impossible to call whoever left the note (other than Home Depot). I received no advanced notice that anyone was coming that day to pick up the broken dishwasher, so, not surprisingly, I was at work and not at home.

On January 25, 2018 I called HD Customer Service to ask if they had sent someone to my house on Jan 24. The woman on the phone said she had no record of anyone being dispatched to my house by HD, but said she would look into it further and call me back. She called me back a little while later, and left a VM to advise that she spoke with the manufacturer and that even they did not send anyone to my home (i.e. neither HD nor the supplier dispatched anyone), so she had no idea who had attended there.

She also advised that my replacement had not yet been processed (after I had been promised on January 21 that the customer service rep would send an email so it could be processed first thing the following morning (Monday), so that I would receive delivery in 7-10 business days from January 22). She apologized for the inconvenience. I was told that I would not be charged another delivery fee... I told her that I would most certainly not be paying a delivery fee for products that were being delivered broken (so thanks SO MUCH HD for not charging ME delivery fees for YOUR delivery of broken products, that was much too kind... sic).

In the meantime, I received another VM from Armstrong asking me to call them. About Jan 26, I called HD Customer Service AGAIN to ask, if HD had dispatched someone to pick up the broken dishwasher. I asked when the replacement dishwasher would be delivered. She checked the system and advised me that the replacement dishwasher HAD NOT EVEN BEEN ORDERED, and that it would be ANOTHER 7-10 days from Jan 27 (adding another 5 days of waiting, due to customer service not processing my replacement order when they said they would). She apologized for the inconvenience. This was when things really started to go downhill. HD Customer Service said Armstrong had tried to reach me a couple times and that at this point they will just pick up the broken dishwasher when the replacement is delivered. I also returned Armstrong the Mover's VM call on Jan 27 x 2, and received no callback.

On Feb 3, I called my installer to advise that as I had heard nothing from HD about when my replacement dishwasher would arrive, I was canceling our scheduled installation date for Feb 4. Hearing nothing from anyone about a delivery date or pick up date of the old dishwasher, on February 4, 2018 I called HD's customer service line AGAIN... Asking what is the status of my replacement dishwasher as no one has called me to advise when it will be coming, and it was now at the 7-10 business days they had promised both on Jan 22 and Jan 25 and I had heard nothing about when it would be delivered. I was advised that the replacement dishwasher should be in around Tuesday, February 6.

On Feb 5, 2018, I called Armstrong the Movers to request delivery on Sat. Feb 10, as I work during the week and would be unable to accept delivery on a weekday. They made arrangements for Feb 10. On Feb 9, I again called my installer to come on Feb 11, to install the replacement dishwasher. On Feb 10, Armstrong the Movers called to advise they would be delivering shortly. They arrived at my home and unpacked the dishwasher in my driveway. Then, one of the drivers sheepishly came up to my door and advised that THIS dishwasher was damaged as well (SERIOUSLY!). The replacement dishwasher was loaded back on the truck and did not even come into my house. I asked if they could take the first dishwasher as well - they said they could not, and for me to call HD to make appropriate arrangements, so that the proper paperwork would be done for them to pick it up.

Right away, on Feb 10, I called HD Customer Service AGAIN, to advise yet another broken dishwasher had arrived today. I asked for compensation such as a 20% discount due to all of the inconvenience I had experienced to date, as well as my wasted time waiting at home for deliveries of broken appliances, poor customer service, wasted time on the phone to customer service, orders not processed as promised, etc. I was told that compensation is not possible, unless I accepted the broken dishwasher. Another apology... Complete empty words at this point. I said, "If you're not going to compensate me in some way, I had no faith in HD's products," that as a result I felt their customer service was reprehensible, and that I wanted the dishwasher removed and my money back. The Customer Service Rep told me there would be a restocking fee.

At that point, I expressed my sincere displeasure regarding HD's lack of customer service, and asked to speak to his supervisor. He said he would talk to someone about the restocking fee and put me on hold. He came back and said I would not be charged a restocking fee (seriously! - Thanks so much for that...). He further told me that I would not get my money back ($850 by the way) until the delivery company picked up the broken dishwasher, at which time the return "could be processed". I asked if the delivery company could come back today and get it, as they were obviously out doing deliveries. No. I said I wanted it to be picked up as soon as possible, as I wanted my money back.

He looked at the schedule and said Feb 24 (another 2 weeks). I asked for an earlier date, saying that is ridiculous, this is a pickup not a delivery, their delivery guys could pick it up on a return trip anytime. I asked him to call the delivery company to see if he could get an earlier date (this was not offered, I had to persist). He said he called them and that the broken dishwasher would be picked up next Saturday. Again, he apologized for my inconvenience.

Fast forward to the next Saturday... Feb 17, 2018. Again, I did not receive a phone call from Armstrong the night before. I called and left a msg on the VM at Armstrong - no response was ever received, even until today. I call HD Customer Service AGAIN. I'm told, after being put on hold a few more times, that they could not get an earlier date and the pick up date for the broken dishwasher is Feb 24. Again, I express my displeasure with HD's lack of customer service - seriously, would it have been that difficult for someone from HD (or the delivery company) to have called me so I did not waste yet another Saturday waiting around for people that never come?

Feb 23 - again, no call from the delivery company. I call HD Customer Service at 6:10 pm asking what is going on, as again, I received no call from Armstrong about picking up the broken dishwasher on Feb 24 (as promised). The Customer Service person said they would call the delivery company. He comes back on the line and said Armstong is closed, and that they are likely not going to deliver tomorrow. I ask to speak to a supervisor. I'm put through to Joel. I say I want this issue resolved. He tells me Armstrong is closed now, but that he is working again the following day, starting at 11:30 am. Joel said he would personally look into the issue, call the moving company when he gets in, in the morning, and call me back by 12:30 pm on Feb 24.

On the morning of Feb 24, I leave yet another VM for Armstrong, and noted that I did not receive a call back from my voicemail left the previous weekend. And, no surprise... I do not receive the promised call from Joel by 12:30 on Feb 24. I give him the benefit of the doubt and wait over an hour, before calling HD Customer Service AGAIN at 1:37 pm. I'm told by the female customer service agent that no one by the name of Joel is a supervisor there. I ask her to please check the file notes, as I spoke with him the day before and he may have left notes.

Sure enough, she finds "Joel" in another department. She puts me through to him (this takes about 20 minutes, 2 customer service people who ask the same questions x2 (VERY ANNOYING), before I get put through to Joel. I express my displeasure that he did not call me back as promised. He said he sent Armstrong an email and had not yet heard back, so he hadn't called me (could this email not have been send the night before, the first time I asked him?). I said good customer service dictates that when you say you are going to do something (ie call someone back by a certain time), you should do it... Even if you don't have an answer yet – give a status update.

Of course he apologized (hollow words obviously) and said there is nothing he could do. I said why can't you call them? He said ok. I'm put on hold for about the 100th time (after numerous calls), he comes back and says they're closed and nothing can be done until Monday. I said you have $850 of my money and I want my money returned. It's not my fault you can get your ** together and pick up the dishwasher as scheduled. It's been sitting in my kitchen since Jan 20, and I want it out. I want my money back now, HD's errors are not my fault and you have $850 of my money that you won't give back until you pick up the dishwasher, so pls pick it up today, as you had previously promised you would do. Call another mover I don't care, just get it picked up as I want my money back.

I'm told he can't do that and I have to be "patient". Really?!?! I've been MORE than patient, with NO COMPENSATION whatsoever, REPREHENSIBLE CUSTOMER SERVICE (and after reading other comments on this page, I can see that I am not alone), and HOLLOW APOLOGIES. I ask to speak to Joel's supervisor, as I want to speak to someone who can do more than send emails and leave voicemails to the moving company and say they're sorry. Joel tells me he does not have a supervisor. I ask him who does his performance reviews as I want to speak to his boss. He tells me he doesn't have one (seems odd to me....?). He says he will personally follow up. I ask for his number, so the next time I call I don't have to go through a bunch of transfer calls, repeated questions and take me 20 mins to get through to him (as it did today).

He tells me he has no phone #, I have to call the main #. He says he'll send my issue to the "Escalation Department", but that they won't be in until Monday. I ask for the # for the Escalation Department, as at this point I have no faith that the issue will be passed on, or that anyone will call me back. I ask for the customer complaint address and phone #. He said I can only provide feedback online, through the customer service form on the website. I said I want to speak to a person in the customer complaint department, not send an email that I'll never receive any resolution to (which seems to be the pattern of HD staff). He said there is no number to call. I say go figure... HD obviously does not want to deal with customer complaints, which has become abundantly obvious to me.

Mr. Kinnaird - I WANT TO SPEAK TO SOMEONE WHO HAS AUTHORITY AND I WANT MY MONEY BACK. You are holding my money hostage by not picking up this piece of junk that remains in my kitchen for the past 36 days. I have already purchased another dishwasher from one of your competitors, who have 10000x the customer service that you have. This is the first time I purchased anything online with HD, and I can affirm that given my experience, I will never ever set foot in a HD store ever again, and will never ever purchase anything from HD. Please come and PICK UP YOUR JUNK and GIVE ME MY MONEY BACK.

After endless emails being sent, the owner of the delivery company called me. I could not understand a single syllable that he was saying and to top that off, he sounded intoxicated. That conversation got me nowhere. I proceeded to contact Home Depot again and they told me to contact the Home Depot Claim Adjuster named Jessica. She did not return my initial calls, but I happened to make a last attempt at contacting her and was lucky enough to have her pick up. I gave her the claim number for my case and she said I needed to wait some more to hear from the delivery company.

At this point, I became very annoyed and tried to nicely explain to her that I feel as if I am getting the runaround. She told me I needed to be patient. HA! Patient? This has been going on for over a month! I then said, "Look, I don't want to have to turn this into a legal situation where I have to hire a lawyer." Her response to that was, "Well ma'am you have to do what you gotta do". I cannot believe the unprofessionalism and lack of caring that I have gotten from Home Depot. I had thought I was making a really good choice when going with them for my appliances, but apparently not! I will never spend another dime there again and I encourage anyone reading this not to as well!

BUYER BEWARE. I CANNOT FIND ANYWHERE WHERE IT SAYS INSTALLATION IS ONLY GUARANTEED FOR 30 DAYS.

The feedback is that the truck already on the road and I should just wait, or they can’t reach the delivery team, or the office closed. One of the GE’s representatives, a lady named Lisa (I can’t get her name clearly but very close), told me on around 4:20 PM, that our sequence number is 14, and now the truck at stop 13, so we will be their next stop, and we should receive a call within 30 minutes. But apparently, she may lie to me.

So, I called again around 5:19, and the lady told me she couldn’t find that information which Lisa told us. But on a later call, another gentleman said he can see that we stop 14, but he doesn’t know where is the truck. So let’s put this aside, I think I can’t trust this company any longer. Now I have to find The Home Depot, who is selling the appliances to us directly and received our full payment about two months ago to take your responsibility to make our delivery happen. We do not care if it’s from which company, we just want our goods showed up with new in box and been installed per our order correctly.

As a customer who been regularly buying from home depot, I hope you as representative from home depot, a huge company, can concern about your customer’s frustration. I have personally been waste one full day of Jan24, one-half day till late evening on Jan 29, and another half day till almost 8:00 PM on Jan 31. And each travel to the delivery address is more than 35 minutes, and I took days off for this never show up, no feedback delivery. If you were me, what’s your feeling? Yeah, Home Depot is a big company, you may never have an ear for us.

So here are some questions: Is that our appliances been stolen? Is that the delivery company just do not want to make delivery to us because they made some many mistakes and dared not to show up? Are they just delay our delivery because our last name is Asian (I hope this is not the case!!!). We are tired of dealing with the delivery company, we just want with Home Depot to take care of this, and I believe if the Home Depot (Bridgewater 202) store want to solve this issue, you can easily arrange delivery for us on time and in time. So, please do not pass the ball to GE or whatever the 3rd or 4th party which we do not even know the name and never have the luck to talk directly. We just need the product that we bought and the warranty that for our appliance may already waste two months?

Our last request has never received a formal feedback from your store, and that makes us feel that the Home Depot (Bridgewater 202) store do not care about our case. I hope this letter can make you do something for the customer who paid you. We reserve the right to claim for a compensation for the loss of our time, transportation expense, time to deal with all the unnecessary issues that related with this order, mental stress and health impact due to the long waiting time.

In the meantime, I spent about 35 hours on the phone trying to speak with a manager, left many unreturned messages, and had several people promise to help that never followed up. A second person was sent to confirm with the same findings. I'm told by Home Depot there isn't anything they will do. I get a letter explaining my warranty (which I paid $250 for) was voided. At this point, I lodged a complaint with the Better Business Bureau and was refunded the repair estimate and warranty ($800.00). I chose to purchase a new unit from Sears Appliances and donated my previous unit to the food bank. 6 months later I get the refund, but only after the BBB got involved--not cool.

I called the LG customer service and we were told that our appliances were not scheduled to be delivered until February 10th. SO WE HAVE NO REFRIGERATOR, NO DISHWASHER, NO STOVE OR MICROWAVE UNTIL THEN!!! A trip to Home Depot on the 28th was a waste of gas as they can't get ahold of anyone on the weekend, so this morning I have spent 4 hours going between Home Depot, LG and my husband who both companies continue to disrupt at work even after being asked, then told to call me instead. The outcome they believe is satisfactory? February 6th. Yeah the 500.00 we saved for this sale has already been spent in the food that was without refrigeration being thrown away, having to order cooked food, an installation charge and another full week without the appliances. Maybe we shouldn't have expected our fully paid for appliances to be delivered on time and gotten rid of our old appliances?

To make a long story short, I did a lot of back and forth between Home Depot, the appliance department, installation department and even Ovation delivery (the company HD uses). Home Depot was recommended to me but I will never recommend them to anyone else. I am still waiting for my machines to be installed. I do not know why there is so much confusion and why me as the customer has to be chasing everyone to get some kind of result. I now have to wait on what appears to be the installer’s time to get this rectified as there is no sense of urgency. I went with HD thinking that since they are a known and reputable company, they would not have these kind of issues. Clearly I was wrong. Someone either needs to get their stuff together or be dropped from doing business together. This is so upsetting, disappointing and unprofessional!!!

I schedule another vacation day so that I can be at home for the delivery. The delivery company calls on 1/11/2018 to tell me my 4 hour window is 2 pm - 6 pm. On 1/12/18, they never show up to deliver my merchandise. I call the delivery company and am told Samsung didn't have the refrigerator in the warehouse. I call Samsung and they are absolutely clueless. My delivery date remains 1/12/2018 with no update. They didn't have the courtesy to tell me my refrigerator didn't show up and they allowed me to wait an entire afternoon for a delivery that was never intended to happen.

On 1/15/2018, I contact Home Depot to help resolve the problem. I spent almost 2 hours on the phone and nothing was resolved. I was told they had almost 40 refrigerators in the warehouse by HD. Samsung can't figure out what happened and repeatedly tried to get me to cancel the refrigerator order. I insisted I wanted my merchandise. Again, the price was great and I can't order another one for that price. Samsung had to start a "document search" that could take up to 48 hours. Why do I care where they lost their merchandise? Why would they not just send me one of the others in the warehouse? Apparently, that is an unreasonable expectation.

Today (1/18/2018), I have yet to hear from anyone regarding my order and the supposed document search. I was told someone would call and schedule the delivery. I had the HD employee call my local store to see if they had a refrigerator in stock that they could deliver. The local store calls me back to offer a loaner. I don't need the hassle of taking another day off to get a loaner there. I did not request a loaner, though the gesture was the only positive out of this entire mess.

Samsung, the delivery company and Home Depot each take zero responsibility for fulfilling the order. Home Depot says, "Gosh what can we do, it is them." I paid Home Depot and they need to resolve the situation. Meanwhile, I have burned two vacation days for no reason, paid for the product 8 weeks ago and have nothing!!! I did have to specifically ask that my microwave credit be applied to my account. The HD employee did that but didn't take off the install charge that was associated with the microwave. Another hassle I will have to track down.

Samsung is particularly annoying. They will tell you any manner of false information to get off the phone. They can't send me a refrigerator because they will have to charge me for another refrigerator. Of course, they do not have access to my credit info since I bought from HD. The lack of professionalism and inability to honor their sale prices is astonishing. I thought Home Depot was a quality company, employee owned and committed to quality customer service. I highly recommend you go elsewhere when looking for appliances. I have lost a lot of money in paid time off, phone time and still don't have a much needed refrigerator.

I called their company only to be told that there is no installation. They just bring the water line and only install if there already is a water line in place, which makes no sense. Then they left. I proceeded to call Home Depot to complain and spoke to Mark and then to Michael and both got disconnected or hung up on me. While I was doing that my two excited children (ages 4 and 5) run to open the refrigerator and came out of the kitchen with a working drill. The delivery workers left a working drill in the refrigerator, thank God no one got hurt. Their negligence put my children in danger!!! Someone could have easily lost an eye. I proceeded to call Home Depot and the Home Delivery America company but got no answers. Then at 8:30 pm there is a knock on the door and it is the delivery workers returning for their drill. I told them that I will return it to them only after I speak to someone from their company and file a proper complaint report.

I tried to call the company at ‭(201) 758-8081‬ but got their answering machine and left a couple of messages. Then a women named Beth or Maddy, as she used two names in the same conversation called me from ‭**‬ and when I told her what happened she would not give me the delivery workers' names, nor a complaint number and in the end hung up on me. The worker left and several minutes later I got a call from the 90th precinct ‭**‬ and the officer told me that the delivery workers are complaining that I won’t give their tool back. I told the officer the whole story and how dangerous the negligence of these workers was and asked that they please send an officer to my house and I would be happy to give the tool back but I want a written report.

At 9:30 pm officers ** and ** came over and I explained the whole situation to them and gave them the drill back. They instructed me to file a complaint against the delivery company not only with Home Depot, but also with the Better Business Bureau, which I did. I also contacted the delivery company and filed an official complaint with them. This whole process endangered my children’s lives, wasted a ton of my time and still my refrigerator which cost over $1500 is not fully functioning!!! I was texting with several people from Home Depot including Kim, Luis and Scott from Home Depot but none of them have been able to resolve my issue. All I am asking is for a plumber to be send to my house to finish the installation at no cost to me at a time convenient for me!!! Or to be credited to my credit card $350 which is the average it takes for a plumber to do the job and I will hire someone myself.

I cannot believe that Home Depot works with such a negligent company which endangers the lives of children and does not complete the work properly. I hope to hear from you soon in regards to this issue. I also have tons of screenshots of my conversations with Luis and Scott but all are useless because they keep telling me to call the 1800 number which I have tried and can’t get a Home Depot representative on the phone. To say I finally connected with a person and talked to 2 representatives and their supervisor and it turned out that they were not from Home Depot but from the horrible delivery company and of course were not helpful at all. As you can see I also emailed with the customer-care and got redirected by them to the 1800 numbers as well. I am simply at a lack of words for this horrible customer service and the whole experience and will be very vocal about it. Outraged, Customer.

1 week later delivered the 2nd washer and it looks like it had been rolled out the back of the truck. They tried to make me take and I refused. They went out to the truck and took off and did not let me know what was going on. GE appliances company handles all Maytag deliveries. Strange why another manufacturer delivery of the new appliances from a different company. Could GE be damaging appliances so the purchasers would get mad and buy GE.

Went to the store and advised the problems we are having and I made the decision to have appliances picked up and return my money. Went thru again the problems and the pictures. Spoke to a woman MGR and she stated Monday the store would pick up both units. Final after 4 weeks after I paid for the units the store came and picked up the set and headed back to credit my account. Is this how the BIG business handle them selfs? I hope not because the service sucks on all parts and neither one cared for the purchasers.

Received phone call the evening prior to my delivery date informing me delivery team would arrive between 1:30-5:30 and that they would call 30 minutes prior to arrival. Neither of those statements held true. At 7:30 PM on scheduled delivery date, still no word from delivery team. Called Home Depot again and provided order information. Was informed by first rep that she couldn’t find my address of the delivery roster. Call was forwarded to the delivery agency (?) where I was informed that the delivery was scheduled for today, that they couldn’t contact the delivery crew directly, that it was the last delivery of the day, and that “sometimes the crews just get held up”. Okay, I can see that, things happen. But how about a phone call to advise the people who are sitting at home waiting for the products they spent a couple thousand dollars on that there’s a delay?

I canceled the order and will now be going to a local appliance store. I will happily pay a higher price to avoid these idiots in the future. These people (at least the ones in charge of delivery) give zero **. I won’t ever order any major items through Home Depot again. Absolutely unacceptable customer service and horrible, horrible communication. Save yourself the time and high blood pressure and go to your local applicable store.

I paid extra for the hose and installation. Our laundry room is pretty standard, so I dont understand why the hose was an issue and there was no mention of limitations on hose size while ordering. After all that, the appliance itself was dented badly so we refused it. To try to reach customer service for a new delivery date is an exercise in patience.

The phone prompts are ridiculous. They are numerous and cant be bypassed to talk to a person. Finally, you reach someone and you get disconnected and you have to go all through the prompts again! The waits on the phone after the prompts were 40 minutes. The new delivery date offered (finally, after days of calling and emailing - cause their idea of a 72 hour wait just to GET a new date is more like 96 to 108 hours) was so far in the future, it is a joke. So I cancelled the order. I will never shop there again. And I have bought a lot there through the years, appliances, fencing, flooring, you name it.

When she clicked over to find out what was up, the call dropped. I called again, spoke to someone else, this person told me that the delivery had been moved to Monday. Needless to say, I was frustrated. I asked "why?" and he said that the dryer had just been delivered to the delivery agent. Ok, so I asked why I wasn't advised? And why Monday? I want it delivered asap. When he went to "find out more info" the call dropped again. I was frustrated and called again. Asked for a supervisor. This guy tells me there is nothing he can do.

Of course I asked why wasn't it given to the delivery agent (he didn't know), why it wasn't communicated to me (he didn't know), and how it could be made right (he couldn't do anything except say "I'm sorry"). I insisted on an earlier delivery date, but he said that wasn't something he could do, that the delivery agent was overbooked. As you can imagine, at this point I'm beyond frustrated and bordering on livid, and I said that this was their mistake and they had to do something to make it right! Nope, nothing. Monday. No offer to mitigate the delivery cost, no attempt to get the dryer to me any faster, nothing. And that is where my anger comes from... not the delayed delivery, but the horrible customer service and absolute unwillingness to do anything to fix their mistake.

When I exhausted all possibilities with GE, I called Home Depot again, and after several attempts to speak to a manager, I was unable to get anyone who was willing to do anything than shrug their shoulders and say "I'm sorry...we've had this complaint before." Again, nothing to help ameliorate the situation. Both GE and Home Depot have lost a customer after this experience. There is no need for customer service to ever be this poor and for something like a basic scheduled delivery to be so unreliable.

I called the store at 6:52 and spoke to the store manager who said they could be still en route and to call him back if they didn't deliver it. I called again at 8:07 and was told they would contact their expeditor but that person would not be in until Tuesday because of the holiday. I called the store Tuesday morning at 09:05 am and spoke to the store manager who told me he would contact the expeditor and find out the status of the order. He called me back ten minutes later and told me they had called the number "I" had given them and did not get an answer.

I told him the store had entered that phone number which we had not used in over 7 years and that they had the actual number as the alternate which no one had called. He then said the driver had come to my address at 5:00 pm and knocked on the door and no one answered. This was not true because my husband and I both sat home the entire day waiting on them. We also have four large dogs who would have barked as soon as they heard someone knock! At this point I told the manager to refund my money and keep the ** refrigerator! I will never shop at this store again!!

They now want to deliver it New Years Day at 1:00 and we're having a dinner party for 12 people at 1:00, so we said no, that they'd have to be there before 10am for us to manage it. They said they could be there at 10 and maybe before 10. We said ok. 10 came and went no truck. Had the delivery company's number now and called at 10:30. He said they left 20 minutes ago and would be there in 30 minutes. 11:00 came and at 11:30 I tried to call him 20 times and no answer.

At 12:00 I got a call from the driver saying they'd be there sometime after 2 and I told him the other guy promised me by 10 and he said he never got that information and we were number 6 delivery for the day and they only did their first delivery at 11. So I cancelled the delivery and I'm cancelling the order. Now, I like Home Depot and their only problem is hiring this delivery company. Do not buy Home Depot appliances until they fix this.

Well guess what? I never received a call back and when my electrician as able to come by to check my outlet he said there was no issue. It's a 3 prong plug and they both read 120v which adds up to 240v. We tried again. Dryer turned on this time but would not start. Called them again to let them know the delivery team never called back to pick up the unit and my electrician verified that my outlet was functional, and I was told a return cannot be approved by service rep because a store manager is only one with authority to approve an appliance. Again I was told they would call me back in 48 hours and they didn't call back (see a pattern here?). So I went to my nearest store and asked about this issue. Apparently their return policy for appliances doesn't apply to appliances. Go figure, huh? The store manager told me all appliances are labeled in the middle of the details page online with a text stating non-refundable product.

He said they come direct from manufacturer so any return has to be approved by the manufacturer. He did offer to call to get it serviced, but at this point I wanted nothing to do with Home Depot or their customer service. So now I'm stuck with a dryer that doesn't work and they won't take back and can only get it serviced through Whirlpool rep. I've already tried filing a consumer complaint and complaint with BBB. Keep going through same loop of responses from different reps like they all have the same scripted text. Last I heard I was going to be contacted by Whirlpool service rep to diagnosis my machine's problem in... you guessed it 24-48 hours.

It's been over 3 days and haven't heard back from either one of them. Seems super shady to me to hide non-returnable product in a wall of text on product page. There's no mention of appliance being non-refundable anywhere else on my receipts or delivery invoice. You'd think if they had such a strict no return policy on appliances they'd say it somewhere more visible to the consumer... unless of course they have something to hide. Going to try contacting my local news and business attorney to see if it's even legal to have a return policy that can't be used.

It turns out that they topped their first missed appointment by not coming back to repair the fridge. So approximately 2 weeks later I called the protection plan company again to complain. I was put on with a “Supervisor” who assured me that the parts would be overnighted to another company and that the fridge would be repaired by mid-week. Well mid-week came and went… I had to contact the repair company to find out what was going on.

Turns out that the parts that were to be sent overnight never arrived! At this point, Thursday 12/21/17, I decided to engage the store where I purchased the fridge. After all I purchased the item from them not some third rate protection plan company. I was assured by the store ASM that I would hear from the store’s appliance order specialist the very next day. Enter another missed deadline… The store never contacted me regarding this matter. I decided to go to the store in person to speak with the person that was supposed to contact me or the ASM that I spoke with. I was then introduced to another ASM, who started digging into the matter a bit.

After finally contacting the second repair company on the phone they had agreed to set up an appointment for the following Wednesday to simply look at the fridge to make sure that whatever parts were on their way were going to be the right ones. After all we were dealing with the company that originally came out that was unable to communicate in English. Well by the Wednesday appointment parts magically appeared at the service center. Unfortunately, the parts were not exactly what was needed to get us back up and running. So back to the phone with the store and the protection plan company. The dog is chasing its tail!

The next day we receive a phone call from the protection plan company checking up on the repair and to inform us that now that the repair has been made they are going to close out the claim. ARE YOU FREAKING KIDDING ME?!? I get the sense that any repair company arrives at your house that a repair is considered done (yes this also happened with the company that could not communicate in English as well). So here we are, two visits from a repair company and supposedly two completed repairs. I call all of the involved folks back to inform them that the jokes are no longer funny and that the fridge has NOT been repaired.

Okay, so the second service center informed me that they had to order another part because the first was not going to repair the fridge (12/27/17). Another unfortunate event is that the part that they had to order is supposedly a special order part… No idea how long we will continue to be without a fridge, in fact I am at the same place I was on 11/27/2017 when I went to the store to initiate the process to begin with. This also puts us at a month without a fridge, and running in circles with the store, the protection plan company, and the repair companies.

The store ASMs that I have engaged with have assisted, however, both the store and the protection plan company have informed me that they are escalating my claim for replacement of the fridge. It turns out that we have been given false information, and that there was no escalation of the claim. I cannot for the life of me come to terms with why both The Home Depot and the protection plan company would inform me that they were escalating this for replacement when in fact they were not.

Despite the clear lies that I have gotten that the store has tried to help, but it appears that they are calling the same protection plan company that I have been dealing with. The round and round conversations related to this topic can only be laughed at, you really cannot make this stuff up. The local ASM offered us a mid-sized fridge with a freezer to hold us over since we are living out of a dorm sized fridge on our Florida patio at the moment. While this was an admirable offer, as a disabled veteran I do not have the means or the physical ability to pick up a fridge, and move it into my house. So I had no option, and had to decline the offer. It is now Saturday 12/30/17 and no one knows when my fridge is going to be repaired or replaced.

They just don't care if you are satisfied. They are rude and disrespectful on the phone. Who tells someone that? When I asked further they told me that I would not like their answer and they would not say anything else because they knew it would start an argument. They also suggested that I bring the refrigerator back myself. Seriously? What happened to the customer is always right and what happened to good customer service? This is the second time that I had a bad experience with this delivery service. The first time they broke my washer when they delivered it and I had to wait three weeks for a replacement. I will never again purchase an appliance from Home Depot.

A week later no parts and no appointment. I just called again. It’s the 27th of Dec said I will get the pump today (NOT)??? They are still coming out in 2 days to install the pump. Here’s a tip from a manufacturer!!? Call the manufacturer of the product you’re THINKING about purchasing to see if they have an extended warranty. MOST DO! If so purchase the warranty from the manufacturer direct for about the same price. It makes a BIG difference! I hope this helps. The appliance, hardware, electronic stores are only picking up the extra cash. The order number below is the repair number from Home Depot.

I call Home Depot again to inquire as to why my appliances were not delivery with a response that they simply didn’t had time and I was offered a delivery date on 12/29/17. I completely refuse that day. Finally I set up a delivery for the 22 after 6:30 PM because my wife was at work until 6:00 PM, the delivery company showed up around 3:00 PM where only my minor Daughter was at home, the deliver personnel used excuse after excuse not to install the appliances. I tried to talk to one of them and hung the phone on me. When I returned home noticed that my old range was damage with no door and I had that range sold to other people something that I could not do anymore, Also the only appliance they did install was the range but also damage the bottom part of the cabinet. I will never buy from Home Depot.

When I went to the store to complain I was told that I had 2 options. 1st Option: to cancel the order. 2nd Option: Buy the appliances at the actual price (40% on price increase since we got the special deal of black Friday). No one is responsible for nothing. LG states to call Home Depot, Home Depot states is LG... Here we are, me and my family with my 84-year-old mother in Hospice care at home with no stove, no fridge, and wondering if they will really deliver on Dec. 29th. Merry Christmas and Happy New Year Home Depot and LG.

I then go in person and speak with a manager who says he will call me the next day (HE NEVER DID), I call and request to speak with another manager who says he will look into it and call me right back (HE NEVER DID), I call and speak with another manager and complain about the 2 previous managers who never called me back and she states she will look into it further and call me back. Well she actually did call me back and proceeds to tell me the reason my appliances haven't been delivered is due to a back order on a DISHWASHER!!! I have been without a refrigerator & stove (which in my opinion are absolute necessities) for 3 weeks now, I have 3 small children, and was expecting guests for the holidays (which I had to cancel).

Now here we are the 26th and I STILL HAVE NO APPLIANCES!!! I took off work and everything and waited, when my delivery time window came and went I went through the same cycle. Call store, call delivery company, and then I was told to call GE. GE is now stating it's the refrigerator on back order. At this point I'm over it, GE & Home Depot both have dropped the ball. I'll be getting my money back and going with another vendor and manufacturer for my appliances. I was actually going to spend $5000 more on window treatments but after this I'll be spending that somewhere else as well.

Home Depot will refund the money but will not honor the installation agreement that was agreed upon and my wife and I have missed out on Black Friday deals. We told the sales associate what we had and he never said that they would not change out LP and I still cannot figure out why they would not change out the dishwasher since it was within the length the advertisement states! I was a loyal customer of the Home Depot and will never deal with them again! They will not stand behind the customer but rather the installation crew! If they would have told us on Black Friday about LP, we may have been able to secure a bonded plumber! They knew when they sold us the package that we had an LP system!

After insisting they find out why, the put me on hold for at least 2 minutes. They then told me that the cooktop had been sitting at the Home Depot 30 miles from my home the whole time!!! They never intended to deliver it. After telling them how upset I was for not only having to be home, but now I have to arrange Christmas dinner at someone else's home because my stove top is broken!! They said they would reimburse me in 10 days. They finally gave me a $50.00 egift card. This does not even come close to making up my having to waste 2 Fridays just before Christmas!!! So, NEVER shop online with Home Depot. They keep your money. And, never deliver the product.

I had to hire a new handyman to drive to Reno on 12/6 and a third handyman who specializes in appliance installs to come the 6th and 7th of December. I had similar nightmares on my other house in South Lake Tahoe in the spring with the same major appliances PLUS quartz countertops. The installation crews didn't show up on the days they were supposed to, only partially installed orders, complained the entire time and the countertop guys had to come out and fix a horrible installation. Needless to say after giving HD 15K of my money in 2017 I will NEVER shop there again. I'll add a friend in LA went through a 4+ month installation nightmare on her floors. It seems Home Depot is too big now and customer service is not their top priority. Which is sad as I work with HD on new construction locations, outparcel developments and bloom box installs. Their real estate team is superb but operations and customer service are lacking greatly.

So next day I called them and they were told me that they will deliver it on the 19. I told them they were suppose according to the paperwork to deliver the 13 and NOT only they did not BUT they did NOT even gave me a call notified me. I asked to talk to the assistance manager of the store. The assistant manager came on the phone with No better results referring that was the deliveries fault.

The Problem was Never solved. As a customer felt very disappointed not only for the NOT promptly delivery but they did NOT even have the courtesy to call me ☹️. Very poor service. I will NEVER go back to them and I, also, NEVER recommend to my family and friends. P.s. Went to Lowe’s. Found the same one IN STOCK and on SALE. They Gladly gave me a 10% military discount??? And The MOST IMPORTANT they delivered the Very Next Day at 08:00 am??? That is A SUPERB customer service.

So they expect us to go nearly two weeks without a refrigerator and other appliances because of a mistake that they made. They have added a huge amount of stress to our move and are making this entire process a complete nightmare. I will be writing a letter to corporate and I hope in the future they learn to assist their customers better, particularly ones who spent a large amount of money on multiple appliances.

I could have bought a new washer the day the problem started. I would have had to wait for only one window 8-12 for delivery instead of numerous schedule changes so I can be here for the repair window. Expenses have mounted up at the Laundromat. As for the idea of giving a new appliance if the old one is not repairable, the tech needs to state it's not repairable. As long as he keeps ordering parts, it is technically repairable. I would love to attach paperwork, but none is ever given. Rip Off!!!

I’m sooo fricken furious how bad they’ve screwed us over. I have a seven month old BABY and family coming from out of town and their only response is, "Too bad - it won’t be here till next year." The first gal said my husband tried to call them and they tried to tell him the date was changed but he “hung up on her”... what?! He’s never called them!! Oh my lord I’m mad!!! We called our local store who was supposed to have the manager call back 2 hours ago. You guessed it, no callback. Take. Your. Business. Elsewhere. Home Depot - you fricken suck!! If I could give zero stars for screwing my family and BABY over this holiday season I would.

I asked to have them deliver later that day, "Oh, sorry cannot do that," what, why, just cannot do that. So had to reschedule. 3 days later was the soonest, that's crap! They called the day before, the person calling said, "Oh, you're first, they will be there at 7 am...." Wrong, they showed up at 830. I talked to delivery guy, who was uncaring, said, no we were 2nd. And he was in delivery window, then hung up. NICE... Next time, I will deliver it myself, at least I am on time!

When I call Samsung I have to tell the same story every time I call in. I took off a 1/2 day off work to wait for their tech only to find out that Samsung had changed the app time to the next day. This has been a miserable experience, compounded by Samsung’s TERRIBLE CUSTOMER SERVICE. Do not buy a Samsung appliance, and if you do don’t buy thru Home Depot. Neither seems to take responsibility - Home Depot passes me off to Samsung and Samsung blames their delivery or service techs.

On Nov 28th, I received a call from the Whirlpool rep at Home Depot's "depot direct" distribution center informing us that the fridge we ordered (almost two months prior) was not in stock and would not be available until May 2018 (6 months from the date of the call, and eight months from the date of our order!). I canceled the refrigerator order and ordered the same model from Best Buy, who were able to verify via phone that they had four in their warehouse and delivered it within about 3 days.

Later that evening, we received an automated call stating that our deliver date for the remaining appliances had been changed from December 6th, to December 18th. That timeline would have been completely unacceptable, so I called them back to figure out what was going on. After a couple of hours on the phone, the Whirlpool rep determined that the problem was the GE cooktop, which was back-ordered and would not be available until December 18th.

Again, I ordered it from Best Buy (who delivered it two days later) and canceled the order from Home Depot. I confirmed multiple times with the GE and Whirlpool reps (in two different departments, that are unable to speak to each other) that my GE order had been canceled, and my remaining Whirpool appliances were scheduled for delivery on Dec 7th (the 6th was no longer available by that point).

Dec 7th rolled around, and the deliver truck showed up. We were so excited to finally have out new appliances! But guess what they delivered? The GE cooktop (that was supposedly backordered and I had canceled over a week prior)! No sign of our remaining Whirlpool appliances. Over two months after placing our order, I have received no appliances from Home Depot, and received no refunds for the over $3000 worth of appliances I've had to cancel. I called the store where I placed my order this afternoon (December 8th), and two different store reps were unable to tell me the status of my remaining Whirlpool appliances (wall oven and dishwasher).

I just checked with Best Buy, and they can have them both here by Monday (today is Friday). So I am now cancelling my Home Depot order completely, and will never order any appliance from Home Depot again. This has been an unbelievable fiasco for an almost $4000 order of fairly high-end appliances. The level of incompetence demonstrated by Home Depot's distribution center, on multiple occasions, across multiple brands, and working with multiple reps, has been a ridiculously frustrating comedy of errors. I will never order an appliance from them again.

I was scheduled for the delivery and they called the night before to let me know the dryer was on backorder, so they can't bring just the washer I have to wait. Scheduled for two weeks later. Now I got a call tonight that my washer and dryer is once again on backorder so will not be here today Saturday December 9th, the earliest is now December 26th... This is exactly one month after I was originally suppose to receive my washer and dryer. Now without a washer and dryer and having to wait even longer I am fed up with Home Depot and refuse to purchase anything else. I even have a Home Depot credit card. Will be taking my business elsewhere and still have a lot to purchase.